Old Republic Home Warranty Reviews

We have five houses with Old Republic and early on, they were very callous about who they sent out. Big Bear is a resort community 7,000 ft. up in the San Bernardino Mountains here in Southern California. It's an hour drive up and down the hill and the majority of Old Republic's service providers would be coming in from Riverside or Palm Springs area. They would always wait until they felt they had enough business to justify making a trip all the way to Big Bear. Any time they would send a service provider from down the hill, we always had a negative experience with that service provider. But as long as they send a local company that is here in Big Bear, we always get excellent service. So I file claims by phone because I ask the person once I finally get ahold of a warm body, “Would you please send a local company?”

As a single older woman when I bought my house I was excited about your warranty. My realtor assured me it was a smart choice. Less than a month after I bought the house my air conditioner went out. This was in July when the temperatures were over 100*. On Friday after a 12 hour shift I get home and my house is 96*. Saturday I called the warranty place and I filled out a request online. Sunday I called again and filled out another request. Monday morning I called and they said they got my request but they didn’t have anyone available.

Their reps were very good and knowledgeable. When I requested a service, it was immediate, prompt, and very professionally handled. Old Republic did their job as a professional and like they should do.

I've had Old Republic for 10 years. I have it here and at our other house which, my parents live at. I have peace of mind in being able to find a repairman and knowing that they're safe because through Old Republic, they're not just gonna send a random person. I like the online portal for submitting claims. It's easy enough to use for someone who's mildly tech savvy.

We like that there’s not a long wait with Old Republic. There’s a quick turnaround and very friendly staff when we call. They answer all our questions and they’re very good to deal with. I call the 1-800 number to submit claims and the reps say that they're gonna provide our information to a plumber or if it's to someone to check the dishwasher. Whatever they told us happened. They said they were gonna call us within a few days and they confirmed with an email as well. Everybody was friendly and knew what they were doing. We had a little bit of a hiccup with the dishwasher. The tech came to see the dishwasher many times and the parts that they replaced were a little excessive. The wrong parts kept getting ordered. But it's clear now and our dishwasher is working. I have recommended a few people to get Old Republic. Every time someone asks me, I would say I have insurance with Old Republic and I recommend that they get it.

I've been happy with Old Republic up till now. Our microwave broke and it took a while to get the guy out here to look at it. Then it took them a week to get the report and get me a letter about what they were gonna do. It took another week for them to do the research and find a replacement, and offer me the item or find my own and they'll reimburse me. But that whole process took a little bit longer than I had hoped. With the plumbing issue, I had a very good experience with Old Republic. I like the fact that once they couldn't find somebody to come out, they let me do it. They were very prompt about it. They were easy to get ahold of. We're in a small town in Tennessee, and good, reliable help is a little harder to find here. Old Republic is pretty responsive to that and lets me know that it's up to me to find somebody. But they should have a little bit more aggressive attitude in finding qualified people here. They need to work a little bit more on that.

I have called multiple times to try to clarify or get an update of when I will receive the check and no one can give me a definite time frame. Also I have been told someone will call me back several times and it has not happened. A representative told me I cannot speak directly to a supervisor and that he or she would call back by the end of the day and I have not received a phone call. This is very poor customer service and communication. I am very frustrated and upset because I need the money to buy Christmas presents for my friends and family.

Our brand new HVAC system stopped working in August 2023. It is now November 2023, and Old Republic Home Warranty has not helped us as promised. We call them regularly only to be told that our claim is a high priority and someone will call us back by the end of the day. No one ever does. We went through the hottest weeks of the summer in the South, working from home and doing home school, all while it was almost 90 degrees in our house. Now, so much time has passed that we are having nighttime temperatures in the 30s with no heat in our house. Old Republic blames Lennox (the manufacturer) or the contractor (who has tried his best to advocate for us). This is unacceptable and I would not recommend anyone trust this company with something as important as a temperature controlled home.

Their service has been fine, overall. Their reps have been very courteous. But they need to repair the refrigerator and they need to bring parts. We also called about a plumbing service and they said they were gonna call us back about it, but they haven't.

I call when I request a service. If it's necessary, I'll talk to an assistant and it's very convenient. As for the techs, everybody that came looked very professional to me. The price is not cheap. It's more than $100 per month. But it's okay. It's worth it, so far. When the plan was the least expensive, I had some issues because there were things that were not covered. But when I tried to upgrade the plan to the utmost, so far, I haven't had any problems.

I bought the home service from my agent recommended, thought it would cover my home. When I called the water leaking from the sump pump that I was told to give them the insurance for the house; also, asking more about the appraisal how described. After taking a long time, I was told that I wasn't cover because the appraisal didn't mention it even the plumbing covered by insurance as per the contract. It is a joke, the service sucks, don't waste money to buy the house guarantee from Old Republic.

I got a ORHP plan when I bought my house 3 years ago. I kept it for 2 years, only using it sparingly, but they were straightforward the few times I did use it and covered what they said they would. This year my plan lapsed for a few months while I was traveling a lot and rarely home. I signed back up several months ago, selecting their best plan because they had treated me well in the past. $105 a month—not cheap but not terrible either.

When I have a claim for my AC or heater stuff, the process with Old Republic takes a long time and it's a hit-or-miss of getting good people. And there's nobody local. Most of the people I've had are either a good hour to an hour and a half away from my house, which is sad because there's so many people in Crosby, Texas that own AC and heating companies. I had a good one out of Porter, but he's 45 minutes to an hour away from me. So it would take the techs at least two days to come out and there's been scenarios where it's been longer. But the other day, I made a claim for my oven and within a couple of hours, the tech came out because it's the same guy who has done the work for me on my oven previously. He's been amazing and very considerate.

Having Old Republic gives that sense of security that if anything breaks or we have any issues, then we can just call in because we have the coverage. It's nice to only have to pay the co-pay, and we know that it's taken care of. We submit claims online, and it's really easy. As soon as we know something's broken, my husband logs right in and handles it. We usually have a case number and information within minutes, so we know who we're gonna be calling to set up an appointment, our local agency or whoever is gonna come fix the problem. Sometimes, we get people who don't know how to fix the issue, so it gets referred to somebody else. They resubmit it, and that's happened a couple times. Besides that, I really like Old Republic.

We had a water heater fail in June and Old Republic hired a plumber to come out and check it. They said it was under warranty. They replaced it and that was all fine. Less than three months later, that brand new water heater failed and they sent out a new plumber who said that it needed to be replaced. Instead of replacing it, Old Republic sent the original plumber out who said that they couldn't check anything because the other guy tied off the lines to stop the flooding. So, that was a mess just to get the brand-new water heater replaced. I finally got it replaced and this brand-new water heater that failed flooded our nursery. It did that before and we took care of that under the home insurance. We paid the deductible and that was super on us. But when it failed this time and flooded the nursery again, we had to do mitigation and reconstruction which we're still in the process of.

75% of the time, Old Republic's customer service is poor. On the last call, they hung up on me. Old Republic is a rip-off scam.

I like Old Republic. I call them and explain what's going on, and they work their best to try to get someone ASAP. If they're extremely busy, they apologize and bring someone out within 24 hours. Their contractors come out in a timely manner, and they fix what I need fixed. It's a good price too. I've had several stuff repaired. When my air conditioning goes out, I explain that I have kids so they try their best to make it a priority to come out to fix the air conditioner. They have to order pieces, but they come back as soon as possible to fix it.

I had a falling out with one of the people Old Republic had on their list that they sent over. But Old Republic spoke with a supervisor. She reassigned the claim to somebody else and everything went fine. I put a claim in around midnight, Eastern Time, and they've got someone coming out here. He called and said he's en route. I like the digital thing where you can do things online. Whoever did the UI or in charge of developing the site did a good job. It's not just basic "I need an order." It's very specific. I also like how someone will always respond to your call. If I call and the person doesn't pick up, I will leave a message and someone calls back. I'm appreciative of their diligence.

I have the premium policy. I called Old Republic 3 weeks ago to place a service repair request for my washer, to this day still no resolution. They will do everything possible to not replace your appliance! After 2 service maintenance partners, they continue to give me excuses for not replacing my washer. As of now, they can't find the replacement part, so they've decided to send the part out to be repaired. The repair company has yet to contact me to make an appointment to come and pick up the part that needs to be repaired! Old Republic has informed me that once the part is picked up and repaired it'll take approximately 2 weeks to get the part back for reinstallation! Meanwhile our laundry is piling up! I recently renewed my policy, what a mistake that was!

Our experience with the Old Republic has been good. When I make a claim, they give me the expected arrival time and the name of the company. I did claim for the HVAC system and the contractor did a good job with that. Old Republic has been very responsive and others should use them. I like that there is insurance for high ticket items.

I had an AC issue and the last person that came out was awesome as far as his customer service. Upon renewal with Old Republic, I told the rep that I hadn't been too satisfied. It seems like it takes too long for vendors to come out or they might not have a vendor that's available in my area. It's always a long delay on things. He told me that if I would commit to them again, he would give me a free service call. But when I reached out to them three weeks ago when I had an issue with my AC, they told me that I didn't have a free service call. It was like nobody really cared.

Old Republic takes so long to respond. Whoever they need to call to come to do the work on something at my house takes so long. Then it takes a long time for them to get parts and to come out and fix something. My air conditioner went out in the heat of the summer. They have no emergencies with them. To submit a service request, I call a number and talk with someone. Most of the time, I'm able to get to a person. I'll let them know what the problem is, and they'll tell me that the person that they're gonna have to service the job out to would contact me. The people who come out are great. I don't have any complaints. The only thing is the time sometimes for them to come out.

The first time we had to use Old Republic was for plumbing and it didn't go very well. They didn't have any plumbers that they send out in my area so I was supposed to look for my own. A lot of people and companies I was going to said they didn't deal with home warranty companies. I ended up paying for the repair out of my pocket. The second time I used the home warranty was for the air conditioning and that was good. The contractor came, did their work then left. Everything worked out. Old Republic covered that.

I have been happy with the coverage that Old Republic provides. The response time is also immediate. And when I have talked to somebody on the phone, which is rare because it's so easy to do online, the customer service has been very professional and understanding what my needs were. I've been very pleased with Old Republic. I'm into my third year with them. I go online when I submit a claim. It's a no-brainer, very straightforward form you fill out and explain what you need. I've also never had a tech that I didn't think knew what they were talking about. Most of my interactions, whether it was for plumbing, heating, the AC, pool service, have all been licensed, bonded folks. It's also usually fixed the first time. I haven't had anyone need to come out and do a do-over of any item that's been repaired for that repair.

We used Old Republic for a couple of things. We have two claims open. We're still pending service for electrical and appliances. Old Republic is fine. They do what they can. It was also quick for them to send somebody out. Once they sent the order, the vendors called us right away. Within an hour, we got a notification of when they would be sending somebody. Everything's good so far.

The last four service calls I have had with Old Republic they have not covered in the warranty as paid for. Do not do business with this company.!!! My last experience was with a washer, they sent out a appliance contractor, who said we broke the shocks on the washer. The repairman would not open the washer to take a look at the shocks. He simply watched a cycle. They said, since we did the damage they would not cover it. We called out another repair service and paid for it, they open the back of the washer, and the shocks looked brand new with no damage at all to any shock.

So far, our experience with Old Republic has been great. They've been responsive and the contractor that they hire is good. Their website is very user-friendly. The only complaint that I have is that sometimes it takes forever to get to a live person over the phone. Also, the pricing is a little bit expensive. Last month, my faucet wouldn't stop leaking water even though we closed it. So, I tried calling them and the call system is not user-friendly. So, I placed a request on my online account and it's hard to do it over my phone, but I did it on my laptop. I made the request, and they connected me with a contractor right away. They assigned a contractor right away and because it was a urgent situation, I called the contractor, and it just happened that the contractor had time right then and there, and they fixed it within two hours. So, that was wonderful.

The claims process was easy. My only complaint would be that for certain items, it was tough to determine whether something is covered or not. Anytime we file a claim, it's tough to explain unless we get them on the phone. Other than that, the techs usually get the work done. The last person I called though was a bit weird. We were waiting for them to fix a garbage disposal but they didn't come the day they were supposed to. They called and had to reschedule. But after that, they got the work done.

I filed a claim for a whole house fan motor, a covered repair, yet three months later I still have a broken motor and can not run my system. My service call was ping-ponged between contractors because neither wanted to deal with it. One provider lied and said that a component that was not covered was what was broken thus causing my work order to be denied. I appealed and it was denied again. I have been waiting a week to speak to a supervisor. I got a phone call but missed it and got a voicemail to email instead. I need to talk to someone so I have called multiple times and they will not give me the supervisor number. They keep telling me that they will give them a message to call me back.

So I have been struggling with Old Republic Home Protection since last week. Now that I read all the reviews that 82% of reviewers gave them 1 star, I see I’m not the only one having issues. First I waited on hold 30 mins two times last week and the call dropped after they verified who I was, but no one called back either time to finish the conversations. So, I had to wait on hold a 3rd time for 45mins only to have that person makes excuses for the other two.

The worst company I have dealt with, technician ORHP sent over gave a 20 minute lecture about the issue before he inspected the unit, asked for a ladder and tools, made us do the work to "teach us" and then told our warranty company that our unit that has been there for years was improperly installed, had to call another company to come check it out and tell our insurance company that it was properly installed. The job was never done and the issue he said was the issue which was a clogged pipe was not the issue, it was a leak in the seal of the unit into the pipe, if he would have taken the time to inspect it instead of having to know it all maybe we could have saved our bathroom ceiling.

I call when I submit a claim to Old Republic and one time it was a little bit of a wait, but it's easy. I’ve had an ongoing issue though. One of the companies I used didn’t check everything and kept thinking it was one exact problem. But they were polite and nice people. Old Republic is a good company to have in case of any emergency or anything that was to happen. The companies they send out are very easy and kind, even when I talk on the phone. It’s a pleasant experience

Overall, I've had a good experience with Old Republic. When I have an issue, I call them over the phone, and they have been helpful.

I've had a couple of claims in the past four months and they all have been through the automated system. I requested a repair for the AC and the next day, the tech was there because he was in the area. He did whatever he needed to do but I realized it didn't fix the issue. So, I had to call back. It took him at least 3 days later to come back to the house. I kept on leaving voice mails and even talked to the representative for Republic. But the tech finally got back to me and fixed the issue.

Old Republic is convenient. You just call, tell them the problem and they usually get somebody out there fast. Some contractors are bad and I try not to get them again. I'm happy with Old Republic and I'd recommend them.

It was hard to submit a claim on the website of Old Republic. But they've made some changes since then and it's a lot easier to make a service call. They also listen well and they're helpful when I need them. I had a claim for a refrigerator. Also, I've had a water heater claim recently. The water heater experience was a very good experience in the sense that the parts were already available and it was resolved that day. The refrigerator took two weeks to get resolved. I didn't have any ice for two weeks. But I also had a washer issue and they gave me money to replace it.

My water heater broke and it was leaking lots of water plus there was a gas leaking, insurance wouldn’t come in until the next day so we called someone to fixed it. We pay off our pocket, when called the insurance they wouldn’t reimburse anything, will definitely change insurance, lady on customer service was rude.

I’ve been waiting for my new A/C unit to be installed for over 4 weeks. The service provider has not been responsive for almost 2 weeks. I need a different service to be assigned or a different solution.

The plumber didn't respond until I contacted them. Once again a unknown company. Older van, no signage. Walked around saying very little. Finally acknowledge a leak in the garage wall which I already knew due to water everywhere. Said he couldn't access it though until another company cut the wall open. Of course "HE KNEW A GUY." Speed dialed the man and addressed him by first name only.

I've had a lot of experience with Old Republic Home Protection's biggest competitor and I switch one of my houses over to them and they've been marginally better. I use their website to submit requests and it's a little rudimentary and it doesn't seem very effective but I can generally get what I need done. Also, the response times have been really good. But a service response may not be super cut-and-dry. I have an ice maker that I've now called on three times and the last response from the technician was that there's nothing wrong with it and to not use the crushed ice, which is kind of a weird answer. To me, that means it's not working. How do I go about solving that issue with Old Republic? It's a nuanced situation.

The coverage has been wonderful. Everybody has always been helpful and kind. Filing claims has gone very smoothly for the most part. Everyone was professional and everything was always explained to me well. Working with Old Republic Home has been a very positive experience.

They're doing a good job for me. We've had four issues and each one of the providers was an unknown, but always of high quality. Our first issue was an oven. It took four times for them to analyze. The fault in the oven could not be cured, so we had to order a new oven. The one we're working on now is an air conditioner problem. And the part is obsolete, so they're ordering a part out of Ohio. Communication has been good by the provider and by the warrantor also.

A vendor came out and looked at my AC unit. The tech could improve but the service was good. I was happy with that. I'm in the middle of a claim for a dishwasher. Yesterday was 28 days since I put in the claim. I don't have my dishwasher fixed. It's not moving as quickly as I'd like to. It's a 20-year-old unit and they had to find a part. To the vendor's credit, they called about two weeks ago and told me they found a part.

I do not know how this company is still in business? I live in AZ and it is the middle of summer (115 degrees). I have been without A/C for 3 weeks and two days. I keep getting told parts are on back order, purchasing has to contact your service provider, 4 different call backs from supervisors that never happened. WTF?? Plus I have to pay $1800 out of pocket for all this stuff that is not covered?? This is complete **. Completely unsatisfactory. The worst Home Warranty Company out there. I get nothing in return accept having to pay out of pocket and wait for weeks on end. Do not use this company unless you want to wait and pay out of pocket. I think I have wasted over 10+ total hours on hold and waiting for answers while on the phone.

My AC system went out in May and when I called Old Republic to file a claim, the rep that I got was polite. Everything was really straightforward and fast. We had a couple of scheduling conflicts with the technician, Dan from the Air Smith, because he had other jobs that he was on. But he was really good at communicating that with me and getting me booked for my service. Old Republic was able to replace the whole unit for a fraction of what it would have cost to have an outside company do it, so I was really happy with that. But the invoice that I got was a little bit weird on what I was paying for the warranty. It said that parts were not associated with replacing something, but they ended up replacing the whole AC unit. So I was confused about what I was getting. Other than that, the new AC is running perfectly.

For my first claim experience with Old Republic, I had to have my heating unit replaced. That went well. I had to pay part of it, but not as near as it would have cost straight out of pocket. The reps were helpful. The techs gave me a timeframe. They also called me when they were on the way. My recent claim was to replace a new valve on the back of the toilet. We had to reschedule. The techs needed a part. They had to order. But it was the next week that they came back to finish. Everything's fine since then.

When we have had to use Old Republic Home Protection, it has been an easy process. And everybody who came to do the repairs have been great. We're first time homeowners, and we don't want anything to mess up. The policy is expensive. But it's like car insurance. Nobody wants to pay it. But when something was to happen, we would be glad that we did. All of the techs have been great. We had one who lived in our neighborhood. But we got a tornado the day he was supposed to come. He said he would not come to us. I told him not to worry about it. Whenever he could get here, it's fine. We just had to have a water heater fixed. Our sink was leaking. The garbage disposal went out. The hot water heater was 75. But the garbage disposal was 85 where it went up. But to have to only pay those amounts, compared to having to buy a water heater and pay a repair person to come in and do all of that is way better.

I had to call Old Republic because I hoped to speak to someone, and all I did was go through the computer system. The air conditioner wasn't cooling, and the guy came out and took care of it right away.

The turnaround times have been reasonable and we like the cost-savings. The companies they partner with have all been fine. It is a little bit slower to go through a home warranty company and having another middleman. You are not necessarily able to shop around for a provider who can come immediately. Other than that, I recommend them.

Old Republic is very straightforward and helps you out the best they can. The online claim submission process is pretty good. I just fill it out and usually, within a day or two, they have someone call me. If there's a problem, they reach out to help me get someone out a bit quicker. But in the first month that we had them, there was one issue. They had a contractor but they quit using them because of a similar issue with their other customers. Other than that, having Old Republic saves a lot on big jobs.

I phoned in a issue with the Service Request: Air Conditioning / Heat pump to your company July 25th2023 @ 14.28 late afternoon HVAC Service Provider PRIME HVAC LLC cell# 334_803-****. We spoken early evening. We spoken & I texted him pictures. His text in return @ 16.57 was "Common issue....we'll get it fixed!" The tenant texted me Peter had a 8.00am appointment July 26th 2023. We have no report. We do not know the problem. Water has been leaking from the Heater and damaged flooring. I phone left voicemail & text with Peter, however no response. July 27.23 yesterday I phoned your company. The agent advised me I must contact the service provider directly. I shared with her I did. Was told to keep trying! I called again. Was hang up, I called your company 4 times yesterday. The last agent told me no report yet, then she said, "Let me try," she did speak with Peter and he said he will send the report.

Barb rarely called back. She would text or email but not take calls in which I was trying to explain what was going on. She said she was overworked. I requested a receipt for the work that was completed at my residence and the plumber would not provided it. When I asked the representative from the customer service center, she was helpful but I have yet to receive a receipt for work completed for my records.

My garage door opener died. I contacted Old Republic. They got a repair company out to my home in a couple of days and replaced it for me ASAP. The customer service rep and the rep from the repair company were very nice to work with and they were both very respectful.

I put in a request for service as my garbage disposal would not grind the food. J&L Plumbing came out and said there was too much food in it, and because it turned on and the blades spun they wouldn't cover the expense to install a new one. He said a garbage disposal is only supposed to clear the P-trap and not grind food. Had another plumber come out and he said the blades were rusted and worn down. This should have been covered. Just because something turns on, doesn't mean it works correctly. This should have been covered.

Water Heater is broken. Brown water comes out of hot water faucets and from water heater. Water Heater Is under manufacturer's warranty. Old Republic should pay plumber to replace water heater. Plumber just needs to pickup water heater from local distributor.

Service providers are disrespectful and avoid any requirement to provide service. In EVERY case, I had to hire my own service provider directly to correct the problems. I have filed complaints with ORHP to dispute the service fees but have not received a response. VERY DISSATISFIED. FEELS LIKE A SCAM!!

My kitchen sink was stopped up. It took a week to get it fixed. The first company you sent did not have the proper equipment. The second one did and they were very good but waiting a week was not acceptable. When I called your office about the first company not fixing the problem they said that the service was not included in my plan. Luckily the second company knew that it was and fixed it. Just a matter of having a long enough snake.

I made a claim for a repair on my over the range Microwave! I paid my $85.00 service fee and they sent a service guy to repair. Fast forward that the part was not available. The only option they gave me was to accept a microwave to be ordered and delivered to my home and that I would need to find a technician to install it, because they had no installers available in my area! I would need to pay the installer myself up to $150.00 and then I would have to submit a claim for reimbursement. I have requested numerous times to have a supervisor to call me; which has never happened.. My suggestion to anyone even remotely thinking about purchasing a home warranty use another company! They do not stand by anything they proclaim with their warranty.

I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.

We've had some plumbing issues, some issue with the toilet, issues with overflowing AC units, and a couple of other things. I can either go online and submit a claim or call Old Republic Home Protection. I usually call so I could explain what the issue is. Because sometimes it's an issue that's not very well explained online. It’s usually within a day or two I hear something from whatever technician Old Republic contracts out, and sometimes it's later that afternoon I hear from them. All the technicians have been fine. There was one guy who came out on a weekend. It seemed like he was fishing for a tip. Because when it was time for him to be done with whatever job he was doing, he made a point to say something about that he thought he misplaced the tip that he got from the last person. Other than that, So far that I've called or asked about have been covered. We had an issue with our dryer and that was even covered.

I have multiple properties with warranty coverage through this company. I have upgraded ultimate and platinum warranty coverages and even though a toilet replacement is covered under my warranty coverage and terms, I was given false information from an Old Republic representative and forced to pay out of pocket for what should have been a covered toilet replacement. There was also an AC repair done that should have also been covered as I was told by an Old Republic rep that due to them taking an excessive amount of time finding an available vendor, that if I could find my own vendor to come out and do the work that I would be reimbursed in full from Old Republic. I found my own vendor just like I was instructed and paid in full out of my own pocket for the services and to this day I'm still waiting to receive these reimbursements.

To be short and clear, this company is so very disorganized and unresponsive that it is hard to tell the story. We had a microwave go out on 5.5.2023. This is 7.19.2023 and we are still trying to get this company to fulfill their obligations. There is a trail of emails and conversations almost two months long--this morning their response was "We have no record of correspondence from you." So the BBB and the Florida Attorney General's office is now involved. These guys are just not at all what they say they are. Unless you want hassle after hassle just find another company.

We had an absolute terrible experience. We got denied for improper reasons. We tried to be proactive, perform maintenance, get the unit looked at and be responsible. We were told the unit was inefficient and was going to fail and explode. A technician told warranty that rust was pre-existing (obviously, we moved in 4 months ago) so denied coverage. A couple days later the unit ended up failing and blowing up due to mechanical failure, like we tried to tell them, and had to pay $10,500 to have the AC unit and blower replaced.

Submitting a claim is very easy. I do it over the phone and then, they send me a text or an email with all the information, what was gonna be done, and what time and day. I'd tell others how easy everything is, especially with me being gone all the time. Everything gets done in a timely manner.

I am disappointed since the plumber was not professional and was not able to address the problem in a way that it got resolved. I am not disappointed in Old Republic rather with the plumbing company. I am in the process of addressing this problem. I called Old Republic Home Protection and I am waiting for response.

We had back to back issues with washer and refrigerator a week apart. Both service calls were quick and easy which we very much appreciated! I did the requests online and had great service from the technician. No issues to report at all. I am happy with everything except for trying to come up with more word so this survey will go through.

This company really cares about their customers. They have great customer service. Even with the little issues I have had they have been able to resolve in a fair manner. I have delt with another home warranty, which will remain nameless, and did definitely not receive the same service I do with Old Republic. I would definitely recommend them to all my friends and family.

Our air conditioner wasn’t working. You sent out a repair person. He wasn’t able to get it working either. I called our electrician who came out & repaired the air conditioner. At the time it was a safety concern as the temperature was over a 100 degrees every day & without air conditioning it was life threatening concern.

Rey’s Plumbing tried to rip us off about water pressure and build the bill. Had 2nd opinion and pressure was fine. When I questions Rey’s he simply left with no comment after saying he was called Old Republic. You should get rid of this theft. He is preying on the public with scare tactics.

The website is easy to use to place a service call. My frustration is that two of my calls ended up not being covered and I still had to pay the service call. On one occasion, for my pool, the technician was in the community, was there 3 minutes, and I still had to pay. Not a lot of integrity there.

My dishwasher had been broken for weeks. It was easy to file a claim online but when the repairman let me know Old Republic would be replacing my dishwasher instead of repairing, this is where the the service abruptly stopped. I’ve called and spoke to 3 different people after long wait times, all 3 said something different but still no information about replacement. Dry frustrating to work with this company. I definitely won’t renew coverage with them.

My only phone conversation with an Old Republic Agent was extremely professional and caring. The agent was able to understand my need and make me feel like I was really taken care of! I will not hesitate to call again when I need their help.

I have been a customer since 2020 and every year the annual amount is increased by $100. Pretty soon I will be priced out of purchasing another year of coverage. So far everything that I have needed done has been responded to and remedied, I would just like to know if there is discount for continuing coverage or will I eventually need to end my contract and look elsewhere for warranty coverage.

Ac person was very helpful and stayed in contact with updates. Septic: no one ever called or followed up with your company. Still waiting for aerobic pump out. Was not offered to find my own company since there was not a company on your list and have yet to receive a return call with any options.

I recently contacted Old Republic Home Protection for a plumbing issue, and they assigned a very unprofessional service vendor to my case. The first technician claimed nobody at home without even trying to call me. The second technician was assigned to me a week later, she claimed that she wasn't capable to solve this issue due to no clean out found at my house (she didn't even try to walk around the house to check), and asked me to call back to switch vendor. Since it's been more than a week and nothing got fixed, I contacted another plumbing company, that company assigned a technician to visit the same day, and he located the clean out of my house, fixed the issue in 1 hour! I called back to ask if Old Republic Home Protection can reimburse the bill, since the first technician didn't contact me and the second technician didn't examine anything. But I got rejected for the reimbursement, and they still want to charge me $85 for trade call fee. I felt I was robbed for paying for no service at all!

Plumber came and contract doesn’t allow for them to take our brick without warranty co approval. Warranty company NEVER contacted me with info that I was responsible and I called three times looking for updates. Due to the wait, additional internal damage was done because of lack of timely info from warranty co. Not pleased by this.

We’ve had a very positive experience with Old Republic Home Protection. Even when we needed something to be resolve they resolve the situation within a short period positively. Even when I found there was a miscommunication they took care of that situation quickly. We plan to renew our contract for the following year and will add on a couple more items that were not initially added on our contract. Thanks for your service.

I need a plumber. Contacted Old Republic. Customer service was able to connect me with a plumber who came out the following day. The plumber was awesome. He explained why the toilet kept clogging up and gave a solution. Old Republic customer service always give good service every time I called.

All of the representatives at OHRP have been pleasant and responsive when I call. My overall experience with OHRP during the 4 years that I have had the policy has been good. HOWEVER the last 2 times that I have had plumbing issues I have not been impressed with the caliber of the plumbers sent. The first company, drain blasters (I think) left my bathroom messy, replaced the existing faucet and toilet with very cheap looking replacements- far below the allowance I think.

It took 2 trips to resolve all issues. First trip took a week from my initial call. They replaced a capacitor. A day later the motor seized up. It took another 3 days to get that replaced. Both service calls were done on one trip each. I would have liked less time between my call and the tech showing up.

On Feb 22, 2023 I called ORHP to place a service for my dishwasher and microwave handle broken. The dishwasher was working but there is a noise during washing and the front panel felt hot. The serviceman came and ordered a control board. Serviceman came back March 1, 2023 to install board. Still not working.

The 1st company assigned had a 1 star rating, so I requested if we could have a trusted local company address our issue. It was decided so another co. was assigned. He spent 20 min and I didn’t see him do anything to fix it. Still running hot upstairs in the afternoon and takes into 3am to cool off.

I've been with the Old Republic for two years, and so far, anytime I have had an issue, whether it be our kitchen sink leak, refrigerator ice maker not working, or kitchen oven, they have come through for us every time. They have a great support system that is easy to deal with.

This company was great, back in the days 4 + years ago. But my most recent interaction, should be fraudulent in nature. I bought a new (used) house built in 1993, previous homeowner had a fairly new hot water (50 gal) tank that ended up leaking and need to be replaced. I called ORHP to come out and address the hot water tank, of which, is covered in my warranty with them.

I had a work order for my stove/oven that was defective. When we would bake something, the door would pop open with a loud boom and there was a frequent odor of gas emitting from the stove top burners. The first visit from the technician, he did a bubble test to see if there was any gas emitting from the burners and he couldn’t mimic what we were experiencing. He believed the knob for the gas burner may have been bumped by us, and may have opened the gas line. This issue still persisted and it was a concern especially since I have two kids in the home. I called back ORHP and they sent out a technician. He inspected the oven and he said the solenoid may be the issue. He replaced the solenoid and provided me with a SPARE PART in case the issue persists. I still have the spare item in my possession.

I paid the person YOU sent here 110. Then YOU charged me 110. Then I sent YOU the receipt they gave me and it still hasn’t been fixed. Plus the people came out twice and the air still isn’t working right. Horrible experience. Horrible customer service. Horrible service provided. I doubt they ever refund my double payment. Since it says once you submit a receipt they’ll contact you within 24 hours and it has been over a week.

The quality of the service providers is unacceptable. It is obvious that they are doing the work for a lesser price as they put ORHP clients at the bottom of the lists and rarely schedule in a timely manner. Also, when they arrive, they do the least amount of work as possible, usually only putting a "bandaid" or temporary fix on the property to get done quickly. That is, if they show up. Many times after calling them to schedule and finally getting someone to speak to, they say that they are not currently taking service requests and then you have to go back to ORHP to request another service provider and be on hold forever just to get a representative.

Old Republic has been fine. They've always been pretty good about getting me in touch with a company. Whether or not the company can come right away, they've always assigned it pretty quickly. There's just an ongoing issue with the AC that we haven't been able to figure out. So we've had to do a recall three times already. But it has nothing to do with Old Republic. The AC just shuts off. I called it in on a Monday but the AC people couldn't get there until Thursday. But prior to them getting there, the AC turned back on. So by the time they got there, they couldn't really diagnose anything. That's happened three times already where it's gone off and stayed off for hours and then, all of a sudden, it clicks on. So it's really hard for them to figure out what's going on. The technicians have been good. They've been working with my husband.

I've had my policy for two years, but I had not used it prior to a few weeks ago. I submitted a plumbing claim online. I did it in the evening, and the service provider contacted me the next morning, then they came out two days after that. The service provider completely lied to me and filed a false claim though. I paid the $85 service call and nothing was repaired and I still have a sink that does not work. I contacted Old Republic Home Protection and they told me that I had to contact the service provider and have them change their report. I tried to, but they would not respond to me.

Old Republic is responsive once I complain. The reps are always very helpful. I love my rep, Yvette, and her assistant. My most recent claim was for the air conditioning. A contractor came out, assessed it and gave Old Republic the information about the problem. Old Republic was supposed to order the part that was needed. Two weeks later, they called in and told us the part hadn't been ordered. They dropped the ball. The contractor was wonderful, but the process of how Old Republic orders the part and not the contractor is shoddy. It causes unnecessary delays.

One of those situations where only zero stars will do but I must leave one. It started with a simple leak in my master bath shower (the water going to the tub faucet wouldn't turn off all the way). They sent someone out who replaced the stems. That didn't fix it. It made it worse. He turned the trickle to a gush and left the shower unusable. He also drove off and left the water at the hose on the side of my house running full blast. A neighbor knocked on the door to let me know. That was 800+ gallons of water that day! I had to call them back out just so I could use the shower.

Do not expect that your appliance will be replaced by this company. I own property in Jacksonville Fl. My tenant complained that the refrigerator was not working properly. After making a claim to ORHP on June 13, 2021 a technician visited the property and assessed the problem. I received a call from ORHP on June 20th that the refrigerator could not be repaired and would be replaced. On July 3rd I was surprised to receive a call from ORHP to say they would be denying the claim because the cause of the problem was the ice maker and although it could not be repaired because it is the ice maker and parts were not available.

The service with Old Republic Home Protection is great. When I call them, they ask for the problem and try to send the people to fix it. They're fast and very strong home warranty to have. I did a claim when out water flow was slow. A plumber came to fix it right away on the same day.

The first year of the service was fine. During the second year, we had a few things that needed a service provider to come and look at them. We had no problem with one of the two issues. But when we had to get a spring on our garage door fixed, there was some miscommunication on whether it was covered or not. We ended up getting that handled before the tech left thank goodness. Other than that, the techs we've worked with have been fine. It's usually third party so I have a technician that I work with. He does a great job. If they don't have a technician that they can get out here, they just say, "Use who you want and send us the receipt and get reimbursed."vOld Republic has the best price I've been able to find so far, especially for what they cover. What we have works well for us.

They're easy to work with. Their reps have been helpful. I've had services done. They fixed my air conditioning unit and they were on time. I had a wire that was cut by an animal and it didn't take long for them to diagnose what the issue was.

The price of Old Republic was reasonable. I have used them several times and the experiences have been absolutely fantastic. They're right on the spot. I would call them up. They would contact whatever contractor I needed. The contractors were great. They came right out and everything was fine. They picked up the bill and work was done. I just love them.

The service is really good and the portal is easy to navigate. They have a menu that you can choose from and if something doesn't neatly fit within it, then I've tried to call. The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it, he told me the standard quality that they would replace that ceiling fan with. He said I could call the warranty company and get an exception to purchase the fan that I want then they would cover the ancillary costs. I didn't want their $120 off-the-shelf fan. I wanted to upgrade it, and that doesn't fit well within their program when you try to do that. I've not been able to close that out with them.

I will stay with Old Republic. So far, it's been excellent. When I call to find out about the refrigerator, they sent me in the right direction and made an appointment. Somebody came out right away and fixed it. He was good, clean, courteous, and went right to work. When he finished, he told me what the problem was, did everything and signed the contract. They didn't actually take the service fee out until later, and I had forgotten all about it. So, the card declined and they just ran it through again, and everything was good.

I've been dealing with Old Republic for over 20 years. The only problem I have is the prices keep going up. Sometimes, I don't even use them for a year. But that's just the way things are now. You get less for your money, but everything is going up for the service calls. Other than that, Old Republic is pretty good.

So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.

The communication with the office staff at Jay and L Plumbing was very poor. I feel like they kept putting me off. They do not answer the phones promptly and don’t really seem to know what’s going on. Alexis and Jennifer are not an asset to Jay and L Plumbing. The technicians did a very nice job. There was also poor communication between Old Republic and J and L Plumbing. Apparently Old Republic had said that the backflow valve did not qualify on June 30, and J& L Plumbing said they did not receive that information. They just kept wondering why the part did not arrive. And did not schedule my work because of it. And lastly, Old Republic charged me for the work before it had been finished. That is not good business practice. My experiences with Old Republic have been good until this last time.

I submitted a claim to Old Republic over the phone, and their rep was wonderful. My last claim was regarding my swimming pool. I wish they had told me that they didn't cover the electricals. It was after the technician got here and they told me. I ended up paying $85, and the work was not done. So, that was the only thing I wasn't really happy about. The technician was professional. I like Old Republic's response time in getting back to me and resolving the claims.

Started on Tuesday. Dealt a different person on repair & conflicting info on how to get it fixed. I have yet receive reimbursement from a repair over a year in half ago. The repair people & I sent numerous paper work. Received nothing from you. Probably won’t reimburse me for this one either!

ORHP is a very good home warranty plan. This is my third house with a ORHP plan. They dispatched a great company to fix my dryer. Funny thing is, I thought it was the washing machine, but the repairman explained the marks were coming from my dryer. We were very happy with the quick service and the repairman’s knowledge and how very nice he was.

My English is not good, so the Old Republic Home Protection's reps always take the time to understand me, try to see what I need. They care about the customer. My AC was not getting cold. The contractor came here and did something, and now the AC is working.

We purchased a home warranty with Old Republic when we bought our home. Just put in our first claim and have had it denied. From the first conversation to the last every interaction has been about what they won't cover. They don't cover missing parts - which I understand but the part that is not functioning is very much there and they are choosing not to cover it anyway. After 3 phone conversations in which a script was essentially read to me, I realized that they are not about taking care of customers. The reality is that they have found an excuse not to cover a warranty repair that should be covered. As I shared with them I have no idea why the part is missing but the damage and neglect were not due to my negligence and are the result of wear and tear on a part that is present in the machine. After several frustrating conversations, I have discovered that they just don't have any intention of honoring their commitment to providing service.

I've had to submit service requests to Old Republic Home Protection many times. I do it through the website and the navigation under the thing is quite easy. My experience has been good but recently, I have one request that they did not handle properly. So I have been escalating that, but still, nothing is happening on that. There's a lot of confusion. And it seems like it's been a month and a half, almost. Yeah, so this morning only, no one's talking to them, but nothing is ongoing on that.

The coverage is comparable to other companies for a similar cost but the service has been abysmal. We have been waiting 4 months for our microwave replacement, this is after it was repaired twice for the same issue & we waited 2 months for parts. We've had the same issue with our dishwasher since October, the last time they came out they said there was nothing wrong with it, but it still only works about half the time.

I had to pay out of pocket recently. Apparently, there was a pipe that had to be jetted, and there was no vent to jet it. I had to end up using the company that Old Republic did not recommend because I did not feel comfortable with the company that they recommended after talking with the technician. I ended up having to pay $6,500 out of pocket. Besides this last incident, there hasn't been anything catastrophic. I've filed claims for our air conditioning unit and dishwasher. They've sent their contractors to repair them. The contractors have been very helpful and responsive. However, sometimes it might take a little bit longer than normal for them to come out. In the past, sometimes it's been four days before I hear from them.

Their customer support has been fine. When I call in, they get back to me very quickly. Everything's gone well with their claim process.

For my dishwasher claim, I had a company that said it would take a few days before they could come out. There was a part that they needed to order. It was another week and a half for them to come out again. I called Old Republic and said, "What's the maximum timeframe for these guys to fix it? Because it was two weeks, all in." The surprising part was, "There isn't a time limit." I said, "If my dishwasher is down for a month, that's acceptable? Common sense would be, you guys fix this problem or buy him a new one." I've not been impressed with Old Republic.

My AC upstairs stopped cooling. Old Republic Home Protection sent somebody out to look at it. They were supposed to call but never did. I called the service provider that was coming out to get the appointment date that they were doing it. It was a clog and they fixed it. It was $100 service call. I've also called about my washing machine. There were no service providers in the area that worked with them. They would compensate me up to $300 for the repair. We are dealing with it to buy a new one. It was the same thing with my water heater. When it went out, a contractor came out to repair it. They said there was gonna be an additional $1,000 total because of the expansion tank. Tennessee changed the code. Old Republic Home Protection compensated me $597 for a new water heater.

One of the garage door springs broke. I wasn’t able to get the car inside. I used the automated claim system and received a call back from Cactus Garage Door within minutes. A service call was scheduled, repairman arrived on time and both springs were replaced within 30 minutes. A job that would have cost me hundreds of dollars only cost $85.

We always have to schedule time off from work for the providers to come, but they often don't show up when scheduled. The last service request we put in, the plumbing company didn't have any openings on the thursday or friday, so we scheduled for monday. My husband took the whole day off and waited, but no one showed up. The plumber called out sick. I took the next day off, he showed up but couldn't do any repairs because the problem was electrical. So I had to call for an electrical service appointment. My husband took the next day off and we finally got the hot water heater fixed. So we had to miss 3 days of pay, and went 7 days without hot water.

I would definitely recommend a friend and I have in the past. I so love the garage guy. So friendly and so professional. He explained everything to me. He also said if there be any problems just give him.

My refrigerator icemaker kept freezing up. I chipped the ice out several times but the problem persisted. Finally asked for maintenance and got a service technician within a couple of days and had the service call the same day as the contract was made. The service technician came out, took the icemaker apart and reinstalled after cleaning it. Said try it for a couple of days and if the problem wasn't cured he would return and replace it. After two days the technician called back and the icemaker was working fine. It has been a month now with no recurrence of the problem.

Love the Platinum Plan and it has been important to have after purchasing a used home. Had a water leak, took 3 attempts to get plumber. Still need payment to repair holes in drywall. Have not heard back after calling twice about the drywall and trim board repair. Definitely appreciate the professional customer service staff. Have recommended this plan to friends/family/clients!

Took several days to get the call from the service provider, who had recently provided service for exactly the same issue. Clearly it was not fixed the first time. Provider seemed to be technically weak on diagnosis and I had to direct the technician to investigate the issue. Even then there was reluctance on their part to admit the true issue. I must say that I reached the point of frustration and further, lost confidence in the provider. Other experiences have been better- this one was disappointing.

Have had a plumbing issue in the Master bath with a vanity water leak. After three attempts, we are still waiting for parts and a plumber able to satisfactorily complete the work. After two referrals/recalls, we are hoping for an end to this saga soon.

Easy process on submission of claim, contractor reached out and set up appointment in minutes. Contractor was On-site the next morning, identified and fixed in less than 24 from start to finish! Recommended!

I'm a Realtor and I often hear stuff about home warranties. I was with First American and didn't have a very good experience. So, I switched to Old Republic and I'm also recommending my clients because it's a better experience. I have peace of mind that if something was to happen to my appliances, the warranty insurance is there to cover us. When I need to reach someone, I can call the gal that I know here. I email them and they start responding right away.

Old Republic has always been quick with their response and the services. Recently, I had a plumbing claim. The techs were quick, too.

Having Old Republic, I have security knowing that there's somebody I can call to get things fixed if there are any problems. I've filed claims twice both for garage door opener issues and the service was fine. I'd recommend them.

Purchased a home warranty from them. The air handler went out on the HVAC unit. They are refusing to cover the repairs and required modifications to make the repairs. The person that called me listed many things that are required to make the repair and they say are not covered.

At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The contractor from Conroe had come and fixed the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent him again and he was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.

I've had to request service several times, usually by phone, and typically, it's a good experience with the customer service reps. I always appreciate being able to talk to a live person rather than going through an automated process 'cause there are so many options that it makes it difficult at times. The automated system seems to be a little burdensome. Also, there's been an instance where I had a plumbing problem and it took longer than what was expected for Old Republic to resolve the matter. I called them and spoke with them, but it took nearly a month to get resolved. They could have done a better job of resolving that matter. I got lost in the system somewhere, and I don't think I ever got the check that they were supposed to send. I had a horrible experience with that particular problem, but overall, Old Republic has been very good and supportive. They've been pretty prompt in their service.

If you're reading this and haven't bought a Old Republic warranty yet - RUN. I wish I did. On Thursday May 11, my 2019 Trane air conditioner went out. I live in Florida, and it was boiling hot. I called Old Republic (OR), who assigned me to a sub-contractor. They never came or called. It was 89F inside and over 106F upstairs. I didn't sleep at all, and on Friday morning I submit another request for service online. Nothing.

They let me know who would contact me. They offered me a number so I could contact them in case of something. They told me how I would have to pay, and to ask for my invoice. It was fast. There was a problem with my AC. The contractor came in. They fixed it within minutes. And it was very hot here in Arizona, so it was a long wait for AC. But they have this 24-hour policy when it's emergency or you have kids. And they were here early the next morning. Once Old Republic fixed an issue, if that same issue arises, you wouldn't get charged again. And if you have insects, they come out and spray. They offer that, too. I recommend Old Republic all the time.

I've used Old Republic a lot. As a matter of fact, when our air conditioner didn't work, I just went online and did the request. It was a Sunday and I got a text that afternoon from the air conditioner place telling me when they were being out. The air conditioner wouldn't work. It had a bad capacitor. So, the tech changed it, and it worked great. He was great. He was very nice. Old Republic does a great job. The representatives are all great. They're reasonably priced. The service is great. I've got an automatic renewal, so I don't even have to mess with that. They just take the money out of our account every year. It's perfect.

Old Republic is well worth it. They get back to you right away. I recently had to have my ice maker repaired, and there was no problem.

Old Republic's policy was grandfathered in when I bought the house and I kept it. It was a good policy. Until this experience, I've had nothing but positive. On the same day, I had two claims. The switch in my living room for the ceiling fan went out. So I had two repairmen come out on the same day. They fixed the switch and he was done. The AC guy came out and said, "No, you got a major problem." He recommended a replacement. This is the third time they've come out for the AC. That's great.

The door of my built-in microwave was broken. I gave them a call and they set up a repair. The techs came on time and they fixed it.

With Old Republic, I'm protected. However, I recently had a water damage claim, and they haven't fixed it yet. We're in the process, but they're not covering the broken pipe. Still, my experience has been good. I had another company for years in my other house and they were terrible. I didn't like them. They were the biggest one, and I did not like the interface or how inaccessible they were. Old Republic is much better.

The reps are very helpful and knowledgeable, and every claim that I've had has been done in a timely manner and taken care of. I have a work order right now, and I'm waiting for the repair people to come out. I still have an electrical problem and they're scheduled to come out next Tuesday.

I submitted a claim, approved by Old Republic, via their instructions to their email address on April 19, 2023. On May 22nd I followed up by calling the company because I never received reimbursement. First they said I didn’t have a claim, then they said they never received my invoice. Finally they said the invoice didn’t say “paid” on it so they never paid it. DO NOT hire this company, they are either totally incompetent or grossly negligent, either way, not someone you want in your corner when something goes wrong in your home.

I put in a service call for my AC. Service provider came out and it worked for 2 weeks and stopped working. Put in another service call and second provider came out and fixed it. Again worked for about two weeks and stopped working. Put in a recall and second company did extensive work on the AC and discovered the first provider had removed a part and failed to replace it causing ongoing problems. Old Republic took it under advisement as to which provider caused the issue and whether it was we as the home owners who removed the part (yes, this is what they told me and duh, yes I've always wanted to live in 87 degrees).

My furnace stopped working on Apr 21, 2023 evening, and post HVAC tuneup on Apr 21, 2023. The Old Republic Home Protection sent three technicians to assess the situation.

I had been going through a health crisis and spent many weeks in the hospital and in ICU. When I was finally discharged and allowed to go home, I was in poor mental health due to blood loss (17 units transfused). My water heater went out and I had to have it replaced immediately and apparently didn't follow Old Republic's protocol. Not long after, the washing machine burned up and I had it replaced as well. When I submitted the receipts to Old Republic, they never mentioned any issues. After not hearing anything, I called as was told "We don't do that" and that my claims were flat out denied. I did have one positive experience with the HVAC thermostat that failed.

Had a problem with AC, tech they sent went to wrong unit's AC, said I needed a cleaning, after 3 days of phone calls and spending $300 out of my pocket in addition to their trade call fee, found out their guy went to the wrong unit. I asked for a manager to call me, still no call.

I recently bought a new home. This home is 22 years old and is in good condition. I have been in it for 10 days now. The garage has always worked perfectly. Two days ago the door would not open and motor was screeching loudly. I could not free the door to open. I have the Old Republic homeowners insurance package that cost 570 dollars a year. I called insurer and they sent out one of their approved garage door installers Ace garage service. Tech said rollers were broken due to age. Also motor was struggling and it too was bad. This is a 22 year old garage setup!

Our garage door opener broke, and garage door openers are covered under our policy. ORHP sent a repair person. Things then completely broke down in the claims process, with significant frustration due to dealing with the phone tree, being told the authorizations department is understaffed and I would need to try calling multiple times at 5 am, sending emails to the provided email address and getting no response, and most recently being told the claim was closed and I would need to start over because they hadn't heard from me (see prior sentence about not being able to reach office). The service has caused me to question whether California's insurance regulations are being followed, including the Fair Claims Settlement Act.

If I could give Old Republic negative stars I would. My dishwasher broke in December and they ordered parts that did not arrive for 3 months. Once it was replaced, dishwasher still did not turn on. They have sent 4 technicians and 1 electrician to my house to press a button and say "Yup dishwasher is junk you need a new one". Yet Old Republic KEEPS SENDING PEOPLE TO MY HOUSE. They say they will replace or repair, whatever is cheaper. Tell me how paying all these people to be at my home for 10 minutes is cheaper than just replacing it. Called again today 04/06/2023 just to be told they are sending yet another person out to look at it and make sure it really is broken. Biggest joke of a company ever. This company is ran by a bunch of idiots that have no idea what customer service is. WILL NOT BE RENEWING MY WARRANTY WITH THEM. WILL NEVER ENCOURAGE ANYBODY TO USE THEM.

One of ORHP service providers -- A Air Heating and Air Conditioning--came to our home to replace our wall heater. Rather than charging $75 for the call as per my contract, he said he would need to charge an extra $500 because, and I quote: “The home warranty company doesn’t pay me enough money to make it worth my time to do this work so I have to charge you extra to make it worth my time.”

I purchased a home in December 2021 and received the platinum warranty for Old Republic. I have a tenant in the home and she informed me the induction range was not cooking properly. I called Old Republic on January 18 and had a service provider come out and look at the system. He said it's very hard to find replacement parts for induction stoves and recommends a replacement. I then find out two weeks later that the parts were ordered but on back order, as the the service provider had already determined they are hard to find replacements. It is now March 12, and I still don't have a working induction stove and my tenant is now breaking her lease due to the fact I have a nonfunctioning kitchen.

Any claim we submitted was flat-out denied. This seems to be a pattern after reading other reviews on the internet. We have a main home and have a contract with another home warranty and so far, none of our claims in the past 7 years have been denied. We have wasted our money paying the monthly fee as well as the service fee to Old Republic. We might as well have called a repair technician ourselves and have things repaired without throwing money down the drain. We are terribly disappointed with Old Republic that we just cancelled our contract today. So if you are looking for a home warranty, do not sign up with this company or they will just leave your incredibly frustrated. They will just take your money and will not offer any service in return.

I would give this company 0 stars if I could. My wife, 2 children and I, a United States Marine of 15 years, just moved into a new home in Fallbrook Ca and shortly after started having multiple plumbing issues. When I have tried to call them all they do is come up with some excuse why they won't cover leaks. When I ask them to show me in their plan details why they won't cover it they just make up some lie and tell me that I will receive my denial letter. My family is literally sleeping on the floor in my kitchen because our whole home was flooded and being torn apart by the company my homeowners insurance sent out due to a flooded deep sink which they also refused to cover. It's ridiculous that a company of scam artists is able to stay in business. 10/10 do not recommend. I can't even put into words how terrible of an experience this has been.

This is my second time within one year that I had a claim rejected based on vague and absurdly broad "contractual exclusions". How convenient that whenever a large claim is made, it is not covered. The company has no process in place to challenge a denial. They are both a party and judge and there is nothing you can do after they deny coverage. I cannot express this enough: STAY AWAY FROM THIS COMPANY. YOU WILL LOSE MONEY AND WILL GET ANGRY EVERY STEP OF THE WAY.

I DO NOT RECOMMEND using this company if you live in a remote area. I live in a remote area and per Old Rep. there are no service providers in 70 miles, so I am authorized to use an outside contractor. WELL guess what, the one that was in my area did not show up, I have a paid in full warranty and a broken dishwasher. That I need replaced and will have to buy on my own.

This is the worst company to use for home protection. Do yourself a favor and stay away from them. I wasted over $1000 with them and my appliances are broken. Go with another company. Furthermore to add insult to injury I posted a review on TrustPilot and 24 hours later I got an email asking for more information otherwise they would delete my review. This company is a big red flag. Go with a company that will do what they say they will do for the money.

Old Republic Home Protection has actively avoided paying me the reimbursements they promised. It has been over 27 days with zero communication and outreach. They claim to make their payments within 14 days of submission. They have failed to do so. They have avoided their payment obligations and should be avoided at all costs.

I have called out quite a few service people for different problems at my home. I purchased the ultimate package to make sure I had all possible coverage. So far they have denied every inquiry. This last one is the one to really tell me they had no intention of ever covering any issue on my property. Our electricity started going in and out after being in the home for almost a year now. The electrician from in network came out and said the box was fried and no longer making a good connection. We didn't do anything to it and OR said they won't cover pre-existing conditions.

We got Old Rep to send out a plumber to look at a crack in the toilet tank. Plumber sent pictures to Old Rep, clearly showing the crack in the tank. Old Rep refused to cover it and claimed the crack was in the toilet bowl and was not from natural causes. Complete lie. They refuse to show us the pictures or work order and will not cover it. Awful customer service. I will never recommend this company. If someone from the company can contact me to resolve this, I'm getting nowhere with the operator.

After my first review ORHP got ahold of me and made it right and replace my dishwasher. I was so happy. My second claim was that I needed a new shower valve and they didn't waste any time getting it done. I was really impressed. Thank you ORHP.