Old Republic Home Protection Reviews

My kitchen sink was stopped up. It took a week to get it fixed. The first company you sent did not have the proper equipment. The second one did and they were very good but waiting a week was not acceptable. When I called your office about the first company not fixing the problem they said that the service was not included in my plan. Luckily the second company knew that it was and fixed it. Just a matter of having a long enough snake.

I made a claim for a repair on my over the range Microwave! I paid my $85.00 service fee and they sent a service guy to repair. Fast forward that the part was not available. The only option they gave me was to accept a microwave to be ordered and delivered to my home and that I would need to find a technician to install it, because they had no installers available in my area! I would need to pay the installer myself up to $150.00 and then I would have to submit a claim for reimbursement. I have requested numerous times to have a supervisor to call me; which has never happened.. My suggestion to anyone even remotely thinking about purchasing a home warranty use another company! They do not stand by anything they proclaim with their warranty.

I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.

We've had some plumbing issues, some issue with the toilet, issues with overflowing AC units, and a couple of other things. I can either go online and submit a claim or call Old Republic Home Protection. I usually call so I could explain what the issue is. Because sometimes it's an issue that's not very well explained online. It’s usually within a day or two I hear something from whatever technician Old Republic contracts out, and sometimes it's later that afternoon I hear from them. All the technicians have been fine. There was one guy who came out on a weekend. It seemed like he was fishing for a tip. Because when it was time for him to be done with whatever job he was doing, he made a point to say something about that he thought he misplaced the tip that he got from the last person. Other than that, So far that I've called or asked about have been covered. We had an issue with our dryer and that was even covered.

I have multiple properties with warranty coverage through this company. I have upgraded ultimate and platinum warranty coverages and even though a toilet replacement is covered under my warranty coverage and terms, I was given false information from an Old Republic representative and forced to pay out of pocket for what should have been a covered toilet replacement. There was also an AC repair done that should have also been covered as I was told by an Old Republic rep that due to them taking an excessive amount of time finding an available vendor, that if I could find my own vendor to come out and do the work that I would be reimbursed in full from Old Republic. I found my own vendor just like I was instructed and paid in full out of my own pocket for the services and to this day I'm still waiting to receive these reimbursements.

To be short and clear, this company is so very disorganized and unresponsive that it is hard to tell the story. We had a microwave go out on 5.5.2023. This is 7.19.2023 and we are still trying to get this company to fulfill their obligations. There is a trail of emails and conversations almost two months long--this morning their response was "We have no record of correspondence from you." So the BBB and the Florida Attorney General's office is now involved. These guys are just not at all what they say they are. Unless you want hassle after hassle just find another company.

We had an absolute terrible experience. We got denied for improper reasons. We tried to be proactive, perform maintenance, get the unit looked at and be responsible. We were told the unit was inefficient and was going to fail and explode. A technician told warranty that rust was pre-existing (obviously, we moved in 4 months ago) so denied coverage. A couple days later the unit ended up failing and blowing up due to mechanical failure, like we tried to tell them, and had to pay $10,500 to have the AC unit and blower replaced.

Submitting a claim is very easy. I do it over the phone and then, they send me a text or an email with all the information, what was gonna be done, and what time and day. I'd tell others how easy everything is, especially with me being gone all the time. Everything gets done in a timely manner.

I am disappointed since the plumber was not professional and was not able to address the problem in a way that it got resolved. I am not disappointed in Old Republic rather with the plumbing company. I am in the process of addressing this problem. I called Old Republic Home Protection and I am waiting for response.

We had back to back issues with washer and refrigerator a week apart. Both service calls were quick and easy which we very much appreciated! I did the requests online and had great service from the technician. No issues to report at all. I am happy with everything except for trying to come up with more word so this survey will go through.

This company really cares about their customers. They have great customer service. Even with the little issues I have had they have been able to resolve in a fair manner. I have delt with another home warranty, which will remain nameless, and did definitely not receive the same service I do with Old Republic. I would definitely recommend them to all my friends and family.

Our air conditioner wasn’t working. You sent out a repair person. He wasn’t able to get it working either. I called our electrician who came out & repaired the air conditioner. At the time it was a safety concern as the temperature was over a 100 degrees every day & without air conditioning it was life threatening concern.

Rey’s Plumbing tried to rip us off about water pressure and build the bill. Had 2nd opinion and pressure was fine. When I questions Rey’s he simply left with no comment after saying he was called Old Republic. You should get rid of this theft. He is preying on the public with scare tactics.

The website is easy to use to place a service call. My frustration is that two of my calls ended up not being covered and I still had to pay the service call. On one occasion, for my pool, the technician was in the community, was there 3 minutes, and I still had to pay. Not a lot of integrity there.

My dishwasher had been broken for weeks. It was easy to file a claim online but when the repairman let me know Old Republic would be replacing my dishwasher instead of repairing, this is where the the service abruptly stopped. I’ve called and spoke to 3 different people after long wait times, all 3 said something different but still no information about replacement. Dry frustrating to work with this company. I definitely won’t renew coverage with them.

My only phone conversation with an Old Republic Agent was extremely professional and caring. The agent was able to understand my need and make me feel like I was really taken care of! I will not hesitate to call again when I need their help.

I have been a customer since 2020 and every year the annual amount is increased by $100. Pretty soon I will be priced out of purchasing another year of coverage. So far everything that I have needed done has been responded to and remedied, I would just like to know if there is discount for continuing coverage or will I eventually need to end my contract and look elsewhere for warranty coverage.

Ac person was very helpful and stayed in contact with updates. Septic: no one ever called or followed up with your company. Still waiting for aerobic pump out. Was not offered to find my own company since there was not a company on your list and have yet to receive a return call with any options.

I recently contacted Old Republic Home Protection for a plumbing issue, and they assigned a very unprofessional service vendor to my case. The first technician claimed nobody at home without even trying to call me. The second technician was assigned to me a week later, she claimed that she wasn't capable to solve this issue due to no clean out found at my house (she didn't even try to walk around the house to check), and asked me to call back to switch vendor. Since it's been more than a week and nothing got fixed, I contacted another plumbing company, that company assigned a technician to visit the same day, and he located the clean out of my house, fixed the issue in 1 hour! I called back to ask if Old Republic Home Protection can reimburse the bill, since the first technician didn't contact me and the second technician didn't examine anything. But I got rejected for the reimbursement, and they still want to charge me $85 for trade call fee. I felt I was robbed for paying for no service at all!

Plumber came and contract doesn’t allow for them to take our brick without warranty co approval. Warranty company NEVER contacted me with info that I was responsible and I called three times looking for updates. Due to the wait, additional internal damage was done because of lack of timely info from warranty co. Not pleased by this.

We’ve had a very positive experience with Old Republic Home Protection. Even when we needed something to be resolve they resolve the situation within a short period positively. Even when I found there was a miscommunication they took care of that situation quickly. We plan to renew our contract for the following year and will add on a couple more items that were not initially added on our contract. Thanks for your service.

I need a plumber. Contacted Old Republic. Customer service was able to connect me with a plumber who came out the following day. The plumber was awesome. He explained why the toilet kept clogging up and gave a solution. Old Republic customer service always give good service every time I called.

All of the representatives at OHRP have been pleasant and responsive when I call. My overall experience with OHRP during the 4 years that I have had the policy has been good. HOWEVER the last 2 times that I have had plumbing issues I have not been impressed with the caliber of the plumbers sent. The first company, drain blasters (I think) left my bathroom messy, replaced the existing faucet and toilet with very cheap looking replacements- far below the allowance I think.

It took 2 trips to resolve all issues. First trip took a week from my initial call. They replaced a capacitor. A day later the motor seized up. It took another 3 days to get that replaced. Both service calls were done on one trip each. I would have liked less time between my call and the tech showing up.

On Feb 22, 2023 I called ORHP to place a service for my dishwasher and microwave handle broken. The dishwasher was working but there is a noise during washing and the front panel felt hot. The serviceman came and ordered a control board. Serviceman came back March 1, 2023 to install board. Still not working.

The 1st company assigned had a 1 star rating, so I requested if we could have a trusted local company address our issue. It was decided so another co. was assigned. He spent 20 min and I didn’t see him do anything to fix it. Still running hot upstairs in the afternoon and takes into 3am to cool off.

I've been with the Old Republic for two years, and so far, anytime I have had an issue, whether it be our kitchen sink leak, refrigerator ice maker not working, or kitchen oven, they have come through for us every time. They have a great support system that is easy to deal with.

This company was great, back in the days 4 + years ago. But my most recent interaction, should be fraudulent in nature. I bought a new (used) house built in 1993, previous homeowner had a fairly new hot water (50 gal) tank that ended up leaking and need to be replaced. I called ORHP to come out and address the hot water tank, of which, is covered in my warranty with them.

I had a work order for my stove/oven that was defective. When we would bake something, the door would pop open with a loud boom and there was a frequent odor of gas emitting from the stove top burners. The first visit from the technician, he did a bubble test to see if there was any gas emitting from the burners and he couldn’t mimic what we were experiencing. He believed the knob for the gas burner may have been bumped by us, and may have opened the gas line. This issue still persisted and it was a concern especially since I have two kids in the home. I called back ORHP and they sent out a technician. He inspected the oven and he said the solenoid may be the issue. He replaced the solenoid and provided me with a SPARE PART in case the issue persists. I still have the spare item in my possession.

I paid the person YOU sent here 110. Then YOU charged me 110. Then I sent YOU the receipt they gave me and it still hasn’t been fixed. Plus the people came out twice and the air still isn’t working right. Horrible experience. Horrible customer service. Horrible service provided. I doubt they ever refund my double payment. Since it says once you submit a receipt they’ll contact you within 24 hours and it has been over a week.

The quality of the service providers is unacceptable. It is obvious that they are doing the work for a lesser price as they put ORHP clients at the bottom of the lists and rarely schedule in a timely manner. Also, when they arrive, they do the least amount of work as possible, usually only putting a "bandaid" or temporary fix on the property to get done quickly. That is, if they show up. Many times after calling them to schedule and finally getting someone to speak to, they say that they are not currently taking service requests and then you have to go back to ORHP to request another service provider and be on hold forever just to get a representative.

Old Republic has been fine. They've always been pretty good about getting me in touch with a company. Whether or not the company can come right away, they've always assigned it pretty quickly. There's just an ongoing issue with the AC that we haven't been able to figure out. So we've had to do a recall three times already. But it has nothing to do with Old Republic. The AC just shuts off. I called it in on a Monday but the AC people couldn't get there until Thursday. But prior to them getting there, the AC turned back on. So by the time they got there, they couldn't really diagnose anything. That's happened three times already where it's gone off and stayed off for hours and then, all of a sudden, it clicks on. So it's really hard for them to figure out what's going on. The technicians have been good. They've been working with my husband.

I've had my policy for two years, but I had not used it prior to a few weeks ago. I submitted a plumbing claim online. I did it in the evening, and the service provider contacted me the next morning, then they came out two days after that. The service provider completely lied to me and filed a false claim though. I paid the $85 service call and nothing was repaired and I still have a sink that does not work. I contacted Old Republic Home Protection and they told me that I had to contact the service provider and have them change their report. I tried to, but they would not respond to me.

Old Republic is responsive once I complain. The reps are always very helpful. I love my rep, Yvette, and her assistant. My most recent claim was for the air conditioning. A contractor came out, assessed it and gave Old Republic the information about the problem. Old Republic was supposed to order the part that was needed. Two weeks later, they called in and told us the part hadn't been ordered. They dropped the ball. The contractor was wonderful, but the process of how Old Republic orders the part and not the contractor is shoddy. It causes unnecessary delays.

One of those situations where only zero stars will do but I must leave one. It started with a simple leak in my master bath shower (the water going to the tub faucet wouldn't turn off all the way). They sent someone out who replaced the stems. That didn't fix it. It made it worse. He turned the trickle to a gush and left the shower unusable. He also drove off and left the water at the hose on the side of my house running full blast. A neighbor knocked on the door to let me know. That was 800+ gallons of water that day! I had to call them back out just so I could use the shower.

Do not expect that your appliance will be replaced by this company. I own property in Jacksonville Fl. My tenant complained that the refrigerator was not working properly. After making a claim to ORHP on June 13, 2021 a technician visited the property and assessed the problem. I received a call from ORHP on June 20th that the refrigerator could not be repaired and would be replaced. On July 3rd I was surprised to receive a call from ORHP to say they would be denying the claim because the cause of the problem was the ice maker and although it could not be repaired because it is the ice maker and parts were not available.

The service with Old Republic Home Protection is great. When I call them, they ask for the problem and try to send the people to fix it. They're fast and very strong home warranty to have. I did a claim when out water flow was slow. A plumber came to fix it right away on the same day.

The first year of the service was fine. During the second year, we had a few things that needed a service provider to come and look at them. We had no problem with one of the two issues. But when we had to get a spring on our garage door fixed, there was some miscommunication on whether it was covered or not. We ended up getting that handled before the tech left thank goodness. Other than that, the techs we've worked with have been fine. It's usually third party so I have a technician that I work with. He does a great job. If they don't have a technician that they can get out here, they just say, "Use who you want and send us the receipt and get reimbursed."vOld Republic has the best price I've been able to find so far, especially for what they cover. What we have works well for us.

They're easy to work with. Their reps have been helpful. I've had services done. They fixed my air conditioning unit and they were on time. I had a wire that was cut by an animal and it didn't take long for them to diagnose what the issue was.

The price of Old Republic was reasonable. I have used them several times and the experiences have been absolutely fantastic. They're right on the spot. I would call them up. They would contact whatever contractor I needed. The contractors were great. They came right out and everything was fine. They picked up the bill and work was done. I just love them.

The service is really good and the portal is easy to navigate. They have a menu that you can choose from and if something doesn't neatly fit within it, then I've tried to call. The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it, he told me the standard quality that they would replace that ceiling fan with. He said I could call the warranty company and get an exception to purchase the fan that I want then they would cover the ancillary costs. I didn't want their $120 off-the-shelf fan. I wanted to upgrade it, and that doesn't fit well within their program when you try to do that. I've not been able to close that out with them.

I will stay with Old Republic. So far, it's been excellent. When I call to find out about the refrigerator, they sent me in the right direction and made an appointment. Somebody came out right away and fixed it. He was good, clean, courteous, and went right to work. When he finished, he told me what the problem was, did everything and signed the contract. They didn't actually take the service fee out until later, and I had forgotten all about it. So, the card declined and they just ran it through again, and everything was good.

I've been dealing with Old Republic for over 20 years. The only problem I have is the prices keep going up. Sometimes, I don't even use them for a year. But that's just the way things are now. You get less for your money, but everything is going up for the service calls. Other than that, Old Republic is pretty good.

So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.

The communication with the office staff at Jay and L Plumbing was very poor. I feel like they kept putting me off. They do not answer the phones promptly and don’t really seem to know what’s going on. Alexis and Jennifer are not an asset to Jay and L Plumbing. The technicians did a very nice job. There was also poor communication between Old Republic and J and L Plumbing. Apparently Old Republic had said that the backflow valve did not qualify on June 30, and J& L Plumbing said they did not receive that information. They just kept wondering why the part did not arrive. And did not schedule my work because of it. And lastly, Old Republic charged me for the work before it had been finished. That is not good business practice. My experiences with Old Republic have been good until this last time.

I submitted a claim to Old Republic over the phone, and their rep was wonderful. My last claim was regarding my swimming pool. I wish they had told me that they didn't cover the electricals. It was after the technician got here and they told me. I ended up paying $85, and the work was not done. So, that was the only thing I wasn't really happy about. The technician was professional. I like Old Republic's response time in getting back to me and resolving the claims.

Started on Tuesday. Dealt a different person on repair & conflicting info on how to get it fixed. I have yet receive reimbursement from a repair over a year in half ago. The repair people & I sent numerous paper work. Received nothing from you. Probably won’t reimburse me for this one either!

ORHP is a very good home warranty plan. This is my third house with a ORHP plan. They dispatched a great company to fix my dryer. Funny thing is, I thought it was the washing machine, but the repairman explained the marks were coming from my dryer. We were very happy with the quick service and the repairman’s knowledge and how very nice he was.

My English is not good, so the Old Republic Home Protection's reps always take the time to understand me, try to see what I need. They care about the customer. My AC was not getting cold. The contractor came here and did something, and now the AC is working.

We purchased a home warranty with Old Republic when we bought our home. Just put in our first claim and have had it denied. From the first conversation to the last every interaction has been about what they won't cover. They don't cover missing parts - which I understand but the part that is not functioning is very much there and they are choosing not to cover it anyway. After 3 phone conversations in which a script was essentially read to me, I realized that they are not about taking care of customers. The reality is that they have found an excuse not to cover a warranty repair that should be covered. As I shared with them I have no idea why the part is missing but the damage and neglect were not due to my negligence and are the result of wear and tear on a part that is present in the machine. After several frustrating conversations, I have discovered that they just don't have any intention of honoring their commitment to providing service.

I've had to submit service requests to Old Republic Home Protection many times. I do it through the website and the navigation under the thing is quite easy. My experience has been good but recently, I have one request that they did not handle properly. So I have been escalating that, but still, nothing is happening on that. There's a lot of confusion. And it seems like it's been a month and a half, almost. Yeah, so this morning only, no one's talking to them, but nothing is ongoing on that.

The coverage is comparable to other companies for a similar cost but the service has been abysmal. We have been waiting 4 months for our microwave replacement, this is after it was repaired twice for the same issue & we waited 2 months for parts. We've had the same issue with our dishwasher since October, the last time they came out they said there was nothing wrong with it, but it still only works about half the time.

I had to pay out of pocket recently. Apparently, there was a pipe that had to be jetted, and there was no vent to jet it. I had to end up using the company that Old Republic did not recommend because I did not feel comfortable with the company that they recommended after talking with the technician. I ended up having to pay $6,500 out of pocket. Besides this last incident, there hasn't been anything catastrophic. I've filed claims for our air conditioning unit and dishwasher. They've sent their contractors to repair them. The contractors have been very helpful and responsive. However, sometimes it might take a little bit longer than normal for them to come out. In the past, sometimes it's been four days before I hear from them.

Their customer support has been fine. When I call in, they get back to me very quickly. Everything's gone well with their claim process.

For my dishwasher claim, I had a company that said it would take a few days before they could come out. There was a part that they needed to order. It was another week and a half for them to come out again. I called Old Republic and said, "What's the maximum timeframe for these guys to fix it? Because it was two weeks, all in." The surprising part was, "There isn't a time limit." I said, "If my dishwasher is down for a month, that's acceptable? Common sense would be, you guys fix this problem or buy him a new one." I've not been impressed with Old Republic.

My AC upstairs stopped cooling. Old Republic Home Protection sent somebody out to look at it. They were supposed to call but never did. I called the service provider that was coming out to get the appointment date that they were doing it. It was a clog and they fixed it. It was $100 service call. I've also called about my washing machine. There were no service providers in the area that worked with them. They would compensate me up to $300 for the repair. We are dealing with it to buy a new one. It was the same thing with my water heater. When it went out, a contractor came out to repair it. They said there was gonna be an additional $1,000 total because of the expansion tank. Tennessee changed the code. Old Republic Home Protection compensated me $597 for a new water heater.

One of the garage door springs broke. I wasn’t able to get the car inside. I used the automated claim system and received a call back from Cactus Garage Door within minutes. A service call was scheduled, repairman arrived on time and both springs were replaced within 30 minutes. A job that would have cost me hundreds of dollars only cost $85.

We always have to schedule time off from work for the providers to come, but they often don't show up when scheduled. The last service request we put in, the plumbing company didn't have any openings on the thursday or friday, so we scheduled for monday. My husband took the whole day off and waited, but no one showed up. The plumber called out sick. I took the next day off, he showed up but couldn't do any repairs because the problem was electrical. So I had to call for an electrical service appointment. My husband took the next day off and we finally got the hot water heater fixed. So we had to miss 3 days of pay, and went 7 days without hot water.

I would definitely recommend a friend and I have in the past. I so love the garage guy. So friendly and so professional. He explained everything to me. He also said if there be any problems just give him.

My refrigerator icemaker kept freezing up. I chipped the ice out several times but the problem persisted. Finally asked for maintenance and got a service technician within a couple of days and had the service call the same day as the contract was made. The service technician came out, took the icemaker apart and reinstalled after cleaning it. Said try it for a couple of days and if the problem wasn't cured he would return and replace it. After two days the technician called back and the icemaker was working fine. It has been a month now with no recurrence of the problem.

Love the Platinum Plan and it has been important to have after purchasing a used home. Had a water leak, took 3 attempts to get plumber. Still need payment to repair holes in drywall. Have not heard back after calling twice about the drywall and trim board repair. Definitely appreciate the professional customer service staff. Have recommended this plan to friends/family/clients!

Took several days to get the call from the service provider, who had recently provided service for exactly the same issue. Clearly it was not fixed the first time. Provider seemed to be technically weak on diagnosis and I had to direct the technician to investigate the issue. Even then there was reluctance on their part to admit the true issue. I must say that I reached the point of frustration and further, lost confidence in the provider. Other experiences have been better- this one was disappointing.

Have had a plumbing issue in the Master bath with a vanity water leak. After three attempts, we are still waiting for parts and a plumber able to satisfactorily complete the work. After two referrals/recalls, we are hoping for an end to this saga soon.

Easy process on submission of claim, contractor reached out and set up appointment in minutes. Contractor was On-site the next morning, identified and fixed in less than 24 from start to finish! Recommended!

I'm a Realtor and I often hear stuff about home warranties. I was with First American and didn't have a very good experience. So, I switched to Old Republic and I'm also recommending my clients because it's a better experience. I have peace of mind that if something was to happen to my appliances, the warranty insurance is there to cover us. When I need to reach someone, I can call the gal that I know here. I email them and they start responding right away.

Old Republic has always been quick with their response and the services. Recently, I had a plumbing claim. The techs were quick, too.

Having Old Republic, I have security knowing that there's somebody I can call to get things fixed if there are any problems. I've filed claims twice both for garage door opener issues and the service was fine. I'd recommend them.

Purchased a home warranty from them. The air handler went out on the HVAC unit. They are refusing to cover the repairs and required modifications to make the repairs. The person that called me listed many things that are required to make the repair and they say are not covered.

At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The contractor from Conroe had come and fixed the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent him again and he was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.

I've had to request service several times, usually by phone, and typically, it's a good experience with the customer service reps. I always appreciate being able to talk to a live person rather than going through an automated process 'cause there are so many options that it makes it difficult at times. The automated system seems to be a little burdensome. Also, there's been an instance where I had a plumbing problem and it took longer than what was expected for Old Republic to resolve the matter. I called them and spoke with them, but it took nearly a month to get resolved. They could have done a better job of resolving that matter. I got lost in the system somewhere, and I don't think I ever got the check that they were supposed to send. I had a horrible experience with that particular problem, but overall, Old Republic has been very good and supportive. They've been pretty prompt in their service.

If you're reading this and haven't bought a Old Republic warranty yet - RUN. I wish I did. On Thursday May 11, my 2019 Trane air conditioner went out. I live in Florida, and it was boiling hot. I called Old Republic (OR), who assigned me to a sub-contractor. They never came or called. It was 89F inside and over 106F upstairs. I didn't sleep at all, and on Friday morning I submit another request for service online. Nothing.

They let me know who would contact me. They offered me a number so I could contact them in case of something. They told me how I would have to pay, and to ask for my invoice. It was fast. There was a problem with my AC. The contractor came in. They fixed it within minutes. And it was very hot here in Arizona, so it was a long wait for AC. But they have this 24-hour policy when it's emergency or you have kids. And they were here early the next morning. Once Old Republic fixed an issue, if that same issue arises, you wouldn't get charged again. And if you have insects, they come out and spray. They offer that, too. I recommend Old Republic all the time.

I've used Old Republic a lot. As a matter of fact, when our air conditioner didn't work, I just went online and did the request. It was a Sunday and I got a text that afternoon from the air conditioner place telling me when they were being out. The air conditioner wouldn't work. It had a bad capacitor. So, the tech changed it, and it worked great. He was great. He was very nice. Old Republic does a great job. The representatives are all great. They're reasonably priced. The service is great. I've got an automatic renewal, so I don't even have to mess with that. They just take the money out of our account every year. It's perfect.

Old Republic is well worth it. They get back to you right away. I recently had to have my ice maker repaired, and there was no problem.

Old Republic's policy was grandfathered in when I bought the house and I kept it. It was a good policy. Until this experience, I've had nothing but positive. On the same day, I had two claims. The switch in my living room for the ceiling fan went out. So I had two repairmen come out on the same day. They fixed the switch and he was done. The AC guy came out and said, "No, you got a major problem." He recommended a replacement. This is the third time they've come out for the AC. That's great.

The door of my built-in microwave was broken. I gave them a call and they set up a repair. The techs came on time and they fixed it.

With Old Republic, I'm protected. However, I recently had a water damage claim, and they haven't fixed it yet. We're in the process, but they're not covering the broken pipe. Still, my experience has been good. I had another company for years in my other house and they were terrible. I didn't like them. They were the biggest one, and I did not like the interface or how inaccessible they were. Old Republic is much better.

The reps are very helpful and knowledgeable, and every claim that I've had has been done in a timely manner and taken care of. I have a work order right now, and I'm waiting for the repair people to come out. I still have an electrical problem and they're scheduled to come out next Tuesday.

I submitted a claim, approved by Old Republic, via their instructions to their email address on April 19, 2023. On May 22nd I followed up by calling the company because I never received reimbursement. First they said I didn’t have a claim, then they said they never received my invoice. Finally they said the invoice didn’t say “paid” on it so they never paid it. DO NOT hire this company, they are either totally incompetent or grossly negligent, either way, not someone you want in your corner when something goes wrong in your home.

I put in a service call for my AC. Service provider came out and it worked for 2 weeks and stopped working. Put in another service call and second provider came out and fixed it. Again worked for about two weeks and stopped working. Put in a recall and second company did extensive work on the AC and discovered the first provider had removed a part and failed to replace it causing ongoing problems. Old Republic took it under advisement as to which provider caused the issue and whether it was we as the home owners who removed the part (yes, this is what they told me and duh, yes I've always wanted to live in 87 degrees).

My furnace stopped working on Apr 21, 2023 evening, and post HVAC tuneup on Apr 21, 2023. The Old Republic Home Protection sent three technicians to assess the situation.

I had been going through a health crisis and spent many weeks in the hospital and in ICU. When I was finally discharged and allowed to go home, I was in poor mental health due to blood loss (17 units transfused). My water heater went out and I had to have it replaced immediately and apparently didn't follow Old Republic's protocol. Not long after, the washing machine burned up and I had it replaced as well. When I submitted the receipts to Old Republic, they never mentioned any issues. After not hearing anything, I called as was told "We don't do that" and that my claims were flat out denied. I did have one positive experience with the HVAC thermostat that failed.

Had a problem with AC, tech they sent went to wrong unit's AC, said I needed a cleaning, after 3 days of phone calls and spending $300 out of my pocket in addition to their trade call fee, found out their guy went to the wrong unit. I asked for a manager to call me, still no call.

I recently bought a new home. This home is 22 years old and is in good condition. I have been in it for 10 days now. The garage has always worked perfectly. Two days ago the door would not open and motor was screeching loudly. I could not free the door to open. I have the Old Republic homeowners insurance package that cost 570 dollars a year. I called insurer and they sent out one of their approved garage door installers Ace garage service. Tech said rollers were broken due to age. Also motor was struggling and it too was bad. This is a 22 year old garage setup!

Our garage door opener broke, and garage door openers are covered under our policy. ORHP sent a repair person. Things then completely broke down in the claims process, with significant frustration due to dealing with the phone tree, being told the authorizations department is understaffed and I would need to try calling multiple times at 5 am, sending emails to the provided email address and getting no response, and most recently being told the claim was closed and I would need to start over because they hadn't heard from me (see prior sentence about not being able to reach office). The service has caused me to question whether California's insurance regulations are being followed, including the Fair Claims Settlement Act.

If I could give Old Republic negative stars I would. My dishwasher broke in December and they ordered parts that did not arrive for 3 months. Once it was replaced, dishwasher still did not turn on. They have sent 4 technicians and 1 electrician to my house to press a button and say "Yup dishwasher is junk you need a new one". Yet Old Republic KEEPS SENDING PEOPLE TO MY HOUSE. They say they will replace or repair, whatever is cheaper. Tell me how paying all these people to be at my home for 10 minutes is cheaper than just replacing it. Called again today 04/06/2023 just to be told they are sending yet another person out to look at it and make sure it really is broken. Biggest joke of a company ever. This company is ran by a bunch of idiots that have no idea what customer service is. WILL NOT BE RENEWING MY WARRANTY WITH THEM. WILL NEVER ENCOURAGE ANYBODY TO USE THEM.

One of ORHP service providers -- A Air Heating and Air Conditioning--came to our home to replace our wall heater. Rather than charging $75 for the call as per my contract, he said he would need to charge an extra $500 because, and I quote: “The home warranty company doesn’t pay me enough money to make it worth my time to do this work so I have to charge you extra to make it worth my time.”

I purchased a home in December 2021 and received the platinum warranty for Old Republic. I have a tenant in the home and she informed me the induction range was not cooking properly. I called Old Republic on January 18 and had a service provider come out and look at the system. He said it's very hard to find replacement parts for induction stoves and recommends a replacement. I then find out two weeks later that the parts were ordered but on back order, as the the service provider had already determined they are hard to find replacements. It is now March 12, and I still don't have a working induction stove and my tenant is now breaking her lease due to the fact I have a nonfunctioning kitchen.

Any claim we submitted was flat-out denied. This seems to be a pattern after reading other reviews on the internet. We have a main home and have a contract with another home warranty and so far, none of our claims in the past 7 years have been denied. We have wasted our money paying the monthly fee as well as the service fee to Old Republic. We might as well have called a repair technician ourselves and have things repaired without throwing money down the drain. We are terribly disappointed with Old Republic that we just cancelled our contract today. So if you are looking for a home warranty, do not sign up with this company or they will just leave your incredibly frustrated. They will just take your money and will not offer any service in return.

I would give this company 0 stars if I could. My wife, 2 children and I, a United States Marine of 15 years, just moved into a new home in Fallbrook Ca and shortly after started having multiple plumbing issues. When I have tried to call them all they do is come up with some excuse why they won't cover leaks. When I ask them to show me in their plan details why they won't cover it they just make up some lie and tell me that I will receive my denial letter. My family is literally sleeping on the floor in my kitchen because our whole home was flooded and being torn apart by the company my homeowners insurance sent out due to a flooded deep sink which they also refused to cover. It's ridiculous that a company of scam artists is able to stay in business. 10/10 do not recommend. I can't even put into words how terrible of an experience this has been.

This is my second time within one year that I had a claim rejected based on vague and absurdly broad "contractual exclusions". How convenient that whenever a large claim is made, it is not covered. The company has no process in place to challenge a denial. They are both a party and judge and there is nothing you can do after they deny coverage. I cannot express this enough: STAY AWAY FROM THIS COMPANY. YOU WILL LOSE MONEY AND WILL GET ANGRY EVERY STEP OF THE WAY.

I DO NOT RECOMMEND using this company if you live in a remote area. I live in a remote area and per Old Rep. there are no service providers in 70 miles, so I am authorized to use an outside contractor. WELL guess what, the one that was in my area did not show up, I have a paid in full warranty and a broken dishwasher. That I need replaced and will have to buy on my own.

This is the worst company to use for home protection. Do yourself a favor and stay away from them. I wasted over $1000 with them and my appliances are broken. Go with another company. Furthermore to add insult to injury I posted a review on TrustPilot and 24 hours later I got an email asking for more information otherwise they would delete my review. This company is a big red flag. Go with a company that will do what they say they will do for the money.

Old Republic Home Protection has actively avoided paying me the reimbursements they promised. It has been over 27 days with zero communication and outreach. They claim to make their payments within 14 days of submission. They have failed to do so. They have avoided their payment obligations and should be avoided at all costs.

I have called out quite a few service people for different problems at my home. I purchased the ultimate package to make sure I had all possible coverage. So far they have denied every inquiry. This last one is the one to really tell me they had no intention of ever covering any issue on my property. Our electricity started going in and out after being in the home for almost a year now. The electrician from in network came out and said the box was fried and no longer making a good connection. We didn't do anything to it and OR said they won't cover pre-existing conditions.

We got Old Rep to send out a plumber to look at a crack in the toilet tank. Plumber sent pictures to Old Rep, clearly showing the crack in the tank. Old Rep refused to cover it and claimed the crack was in the toilet bowl and was not from natural causes. Complete lie. They refuse to show us the pictures or work order and will not cover it. Awful customer service. I will never recommend this company. If someone from the company can contact me to resolve this, I'm getting nowhere with the operator.

After my first review ORHP got ahold of me and made it right and replace my dishwasher. I was so happy. My second claim was that I needed a new shower valve and they didn't waste any time getting it done. I was really impressed. Thank you ORHP.

Updated on 3/8/2023: My oven has not worked since Thanksgiving. Six service providers have been to my home. Finally a part was ordered. The service provider assigned, Pez, has not shown up on four occasions. Multiple excuses. The last time, yesterday, waiting the assigned time I called and was told they were on the way. An hour later I called and was told they called and there was no answer so they cancelled. They were calling a wrong number. This company is unreliable. Old Republic should have resolved this three months ago. I consider this harassment in an attempt to get me to drop my claim.

A ORHP was purchased for us by our realtor when we purchased our home. After about 9 months, we found there was a problem with the washing machine. The network provider that ORHP contacted tried to fix it over 4 attempts and was unsuccessful. Another network provider was contacted and tried to replace the same item that was already replaced. After about three months of unsuccessful repairs, we purchased a new washer from Home Depot since there was going to be a new tenant at the apartment. We had the platinum plan. The coverage for appliances is $5000. ORHP refused to refund the cost of the washer after all the repair attempts. I would recommend not using ORHP for anyone looking to buy a warranty plan.

Our realtor gave us this home warranty as a house warming gift. We were grateful considering our water heater bursted one week after moving in. Originally Old Republic sent a contractor that showed up for the estimate, but asked us to call OR and add a bunch of stuff, or threatened OR would deny our claim. Then after approved, the company never showed up on their scheduled appt (4 hour block) and never called. Eventually we were approved to find someone out of network and we would be reimbursed $1500. We did so, paid out of pocket, submitted the invoice to OR and 2 months later are still waiting for reimbursement (we were told it would arrive within 10 days of invoice submission). We’ve called twice and after waiting 45mins-60mins on hold were told both times that they did not show a check cut. What we did receive was an $85.00 invoice for the first visit. Ridiculous. DO NOT WORK WITH THIS COMPANY!

This company is a scam. They charge you for the premium. They charge you for the trade call fees. And they hold no accountability for actually getting things done. Their contractors are worthless. They do not ever hold up their word. My downdraft stopped working. Their contractor has come once, I have called the contractor over 10 times, and Old republic over 5 times. How much time should a customer spend on calling them? On following up? Where is the professionalism? Total garbage. Save your money, and your time and mental peace.

We have been without heat since end of December. I call constantly to seek update since as the customer service has relayed “many times” purchasing will complete order today. I’ve heard that since two weeks ago. Both our external and internal unit is dead. We even have a red tag on gas valve on internal system but yet ORHP still has not completed the purchase of our system. I’ve asked if it’s possible to escalate to get nothing to happen. This is beyond frustrating when your home can be impacted by frozen/busted pipes due to cold weather where we are but again no worries for ORHP.

I have had ORP for 17 years and I have not had one issue. It has to do with the contractors in your area. We have great ones! There was a contractor lying to them about additional service needed and they fired him immediately. I appreciate all of the services they have provided and the contractors they hire. That's where your folks in your state need to improve...hiring the best to do the work.

Attention! Do not give this company a penny, or use them in any way! Worst experience with a company in my lifetime and I’m not the only person whose experienced this with them. If they had negative reviews I would give it to them! This so-called home warranty came with the house when we purchased it and it’s garbage. Our dishwasher quit working and we called them over three months ago to have it repaired. Something that should’ve been an easy repair and over in a couple weeks has taken months.

I am with this company for five years, paying ~$500 every month, needed their services on the first year then after 4 years I called for Microwave issue Oct 2022, this call been back and forth for 4 months they dispatched a tech guy 3 times so far and of course charge me $85 on the first visit, they said that they offer me $270 toward buying a new microwave (it is actually 270-85=$185)or they will try to fix, I refused the money and asked them to honor their plan and fix it, every few weeks the come with a new story, parts lost in the mail, wrong item...

Updated on 01/25/2023: I recently wrote a scathing review of Old Republic Home Protection Co. Unfortunately the agonizing saga continues. They finally agreed to replace my refrigerator but with a stainless steel one. When I asked if there weren't a matching fridge in white I was told by Purchasing that I could purchase one myself and be reimbursed up to their cost of $1014. So I now have a great new WHITE fridge from Best Buy, installed, demonstrated and with my old one hauled away. I have saved them almost $300 in the process.

Called ORHP twice within the year of purchasing my new home. Both calls were regarding HVAC system, once for Air and second for the heat. Neither times were they able to fix the issue and gladly took my $75 service fee. Would definitely recommend not going with the Home serve protection.

I am usually not someone to leave a bad review but this whole experience has been awful. Where do I start - my plumbing issues or AC issues? I closed on my home September 16th and felt good about having a home warranty but boy was I wrong. First my bathroom flooded twice and so did my laundry room. When I tried to make a claim the first time my bathroom flooded they were not going to send someone out for 5 days. 5 days of not using the main bathroom!! I paid out of pocket (eventually reimbursed after my realtor got involved) for having plumbers come out to snake the pipes.

After buying our first house, ORHP was recommended to us by our realtor. A month after the purchase, we realized our main sewer line was cracked and reached out to have a plumber come over. The in-network provider ORHP sent walked away immediately on us, pretending that (permitted) construction we were doing on the opposite side of the house was the reason for the crack, even though it was nowhere near the sewer line. As we were in a bit of a rush, we reached out to an out-of-network provider who came over and promptly fixed the problem.

We decided to use Old Republic Home Warranty based on reviews and recommendations; however the quality of service has dropped significantly over the course of the year to the point where when I reached out to our local representative for help and he explained he is equally frustrated with delayed communications and has since left the company.

Stay away! If I could give them negative stars I would! Don't even know where to begin. The contractors they employ are sub-par and I am being polite: can't diagnose the issue to save their life and then no follow up, one week later I had to call from hidden number to have them answer the phone and when asked for status they hung up. And that was the 3rd company they sent. O.R. phone customer service is rude, and their word means nothing. So, if they tell you they will look into it and call you back, don't fall for it, they never do. Please, if you value your mental health, time and money, stay away!!!

We purchased a new home in July 2022. This is an older home that needed a lot of attention. We made several service requests on various issues in the home. Most service requests were denied, leaving us to deal with the issues ourselves. There was one instance where the service request was approved and dealt with in a timely manner to my satisfaction. However, I am deeply dissatisfied with this company after issues with a certain work order. We discovered we had a slab leak, and we placed a service request. The plumber who responded confirmed that we had a slab leak. ORHP stated that they would reimburse us $1500 of the cost to fix the issue. They deducted $75 from the $1500 payout for the trade call fee. However, I later received a bill for $75 for the trade call fee.

When our sink had a leak they told me to use an outside contractor since they had none available. They agreed to pay up to a certain amount. After I filed the claim they would only pay for 1/2 the cost although it came in under my allowed budget. The plumber said all the work done was necessary. They are looking for any excuse not to provide full coverage. I had switched to them from American Home Shield because often you do get to talk to someone in America when you call AMS, but at least AHS pay the claims.

This review is for our FL condo. Our Realtor gifted us ORHP Platinum Home Warranty. 2 months trying to get a dishwasher repaired properly. FL appliance repair co. installed a computer control board that worked sporadically then stopped working altogether after a month. Appliance repair co. would not stand behind their service repair. Said we need to call ORHP for new service visit approval. Old Republic wanted to start the process all over again which would cause us to keep paying for every service visit. After 3 months of nonsense we replaced the dishwasher. ORHP requested all receipts. Sent them. Now 2 months later 3 emails requesting status go unanswered, ignored.

Home warranty service is refusing to fulfil a lawful, approved claim. We submitted claim 10 months ago to repair/replace a microwave covered under our policy. They sent a representative to inspect, and he validated the claim. Since then, Old Republic has stalled fulfilling the claim, unlawfully. Most recently, they promised to send a check for $600 within 10 days, in lieu of replacing the unit. This was 2 months ago. They almost never answer calls. On 5 occasions I've waited on hold for 45 minutes with no answer. This company is a disgrace.

ORHP is NOT suitable for major appliance repair needs and they are awful at appliance replacement processes when service provider advises beyond repair. Late September 2022 Freezer stops cooling - tech advises bad compressor, replace compressor. ORHP says add freon. 22 days later, freezer stops cooling - tech advises replace compressor. ORHP say 20-30 days to determine repair or replace. We will let you know. How do you wait 20-30 days for nonworking refrigerator freezer? I spent $300 on dry ice for two separate failures and no one can tell me when it will be repaired or replaced.

For the first few years after buying our new home, Old Republic Home Protection (ORHP) was OK for certain things. For appliance repair and plumbing, they had providers in their network and they came out fairly quickly. However, in the first year in our home, our furnace went out on the coldest day of the year. After placing the service request, I didn't hear anything from ORHP, so I had to call them and follow up multiple times. They couldn't get anyone out to repair our furnace for a couple of days. Once, they sent out an incompetent plumber who replaced our garbage disposal, but didn't tighten it and water leaked all over the bottom of the cabinet. I told them not to send that company out again, but they did.

My HVAC was broken in August and I had to pay for a part that was not covered. In September I got it broken again and I had to replace another part that was not covered by the warranty but the unit still didn't work. I had to replace the third part that was also not covered by the warranty. So basically nothing was covered by the warranty I was paid for. Contractors that were sent to my house wanted cash with no invoice so I wouldn't even have what was replaced/fixed. The HVAC still didn't work so I had to find independent contractor to fix it. Please don't go with Old Republic Home Protection warranty, they will not cover your home.

I am an active member and took home insurance when I got a new house in San Jose. Let me put it straight and save a few of your precious earned dimes; THIS IS A SCAM, DO NOT FALL FOR IT. I have been trying to get my HVAC UNIT fixed for the past three months, and all I have been doing is running back and forth, finding new contractors because network service providers are incompetent. I have the same issues with them for other electronics as well. PLEASE DO YOURSELF A FAVOR, DO NOT BUY THIS INSURANCE.

ORHP authorized out of network repairs for 2 policies I have with them. I paid the contractors and submitted the paid invoices totally over $1100 to them. That started in July 2022. I’ve emailed at least 5 times, called and emailed management. I have yet to receive my reimbursement!

This company should be allowed to continue to sell warranty in CA. Claims are always denied and still have to pay $75.00 each time you file a claim. Had Old Republic home warranty for a year. Got it when I bought my house. My stovetop needs to be replaced but Old Republic denied the claim saying they do not cover this model. Total joke. I have to now buy a stovetop out of pocket. Why have home warranty if you can not able to get coverage. Will switch warranty ASAP.

I have been without an oven for 3 months and counting. A board was to be sent off and to be returned repaired in 5-7 days. Nothing has happened to date. I call daily and wait, like many others have said, for an hour to reach, for the most part, a pleasant but not helpful CSR. The CSR have no authority or information regarding a resolution. I was told multiple times that a manager would call me back. Never happened. I filed a BBB complaint, escalated to the corporate Old Republic office and still no oven and no follow-up. I did receive a call from a corporate manager, Ali, who assured me he would follow-up and call back. I have left Ali 3 messages and no call back.

Worst possible service. There is no call back option for their authorization department, where the wait time is 1 hour every time I call. Staffs in authorization dept were so rude and even hung up the call, unable to answer questions. Really frustrated after waiting for 1 hour. And their plan finds every loophole to avoid services, like they don't do service if part is under manufacturer warranty. Definitely not recommended. I have placed service for Ac repair once month back and still waiting to get it fixed.

Had an problem with my central a/c and was referred to use one of their HVAC contractors. Upon looking up the reviews on the contractor, all I found was scathing reviews showing how unhappy customers were with them. I requested using my own A/C contractor and had to wait for 'authorization' on a $1,000 job to replace the blower motor. After days of waiting on-hold for 1+ hours each time, the authorization came through for only $325. She said that is THEIR cost and would not pay a dime more. Such a scam. Looks as if I was being punished for not using their '1 star' HVAC contractor. So if you're looking for a Home Warranty company, skip Old Republic Home Protection. (Even if it's 'given' to you by a Realtor in the purchase of a home.)

Misleading information from numerous ORP personnel led to confusion, frustration, and questionable financial responsibility. I purchased a seller's policy for coverage when my husband and I decided to sell our home (seller's policy #**). Our Realtor suggested the seller's policy, and we complied. We have now negotiated an offer, and the closing should occur within the next couple of months. However, shortly after putting our home up for sale, one of our A/C units failed. It had cooled the first-floor bedrooms (3) and a bathroom. Unfortunately, potential buyers often commented on how uncomfortably hot that side of the house was, and this aspect contributed negatively to their visits. Please examine your internal records to confirm when I called to place the service request, when a technician examined the unit, related events, and numerous telephone communications, all of which involved my being placed on hold for several hours.

Since visiting this website looking for reviews for ORHP aka Old Republic Home Protection, I am glad to report you're not alone re: a/c issues. Have been a satisfied user in the past until this summer when my a/c compressor gave up due to extreme heat early in July. Granted the unit was probably the original one when the house was built (1993) so it probably reached its lifetime. The service provider came on the same date I placed the request which was on a Saturday. I was surprised by that (still works so I thought). After verifying the issue he gave the option to go on a full a/c replacement (outside unit) which the max covered amount would be $ 3,500 and the rest $6k would have to be paid upon completion. Said no since not in position to put down this kind of money. He said it would request the parts for replacement but warned me that it would take up to a month due to parts shortage (well know issue across the board).

They put in a work order. You get charged 75 out of pocket for every work order. They pick the worse possible service providers. They come to your home and don’t know what’s wrong or say they can’t fix it. Waste of money.

Horrible company, without air conditioning, because the authorizations take a long time with these temperatures above 3 digits and I also have my house full of water, no one answers, there is not even an emergency number, SOMEONE SHOULD INSPECT THIS COMPANY, as a user I have rights. THE WALL IS DESTROYED BY THE WATER, WHO IS RESPONSIBLE FOR THIS?

Do NOT pay for a warranty through Old Republic. I should have learned my lesson two years ago, but if your repair is for a major appliance like an air conditioner, you go through an EXTENSIVE process for (1) approval of the repair and (2) ordering of the part. In the middle of this Arizona summer, and while my repair is approved, I'm at the end of a 2-week long line for purchasing to order the part on behalf of my assigned service provider. Oh, and if you want to talk to a customer service representative, plan for 1.5 hours of hold time...I make this call daily to check on status and my best time is 1 hour and 19 minutes. There is absolutely no prioritization of repairs for something as critical as air conditioning in Arizona vs a microwave oven. Just get in line and wait. This will be my last year with this warranty from Old Republic. This identical month-long scenario played out in 2019 and apparently I didn't learn my lesson the first time.

On June 1 2022 my AC froze up. I called Old Republic to inform them. They assigned me a service provider (Home Maintenance Pros) and was informed to call him. I did leaving a voicemail. He texted me 15 minutes later asking me to text him which I did. He came out on June 4. (Saying he didn't work on the weekends.)

As a recent home buyer, I purchased the Old Republic Home Protection plan. The plan coverage seems reasonable and was recommended by our realtor. We have used the policy several times in the first year. The biggest problem I've encountered is making contact by phone for an existing claim where contact has already been made with a service provider. I have not been able to make contact with the company and after several phone calls on hold for 30 minutes to an hour, I gave up on making contact. There is another problem in that the limits of liability are so extensive that I've not been able to get claim support on an item that I believe should have been covered. This limitation may be included in all similar policies.

Old Republic charges a lot of money but deliver the minimum amount of service. 2 weeks in and I am led to believe that my air conditioning issue would be resolved. Shuttling me, a paying customer, back and forth like my issue is a hot potato is very unprofessional. Old Republic was not able to timely resolve the service due to lack of communication between the CTR Service, Old Republic, and me the paying customer. I do not recommend Old Republic if you value hard earned money and quality of service. Get someone else or just put away into savings what you'll need if you need repairs in the future. Commenting on recent transaction month of July 2022.

Old Republic appears to train and encourage their Employees to be rude to their Customers. As a Realtor, who have sold hundreds of these plans to my Clients over 18 years, I have only had the pleasure of speaking with the rudest most condescending Employees of Old Republic as a Customer, and the young lady named Kendra that I spoke with this morning is definitely in need of training on how to deal with Customers and how to curb her “smart mouth” and negative attitude. In the meantime, it’s been 12 days since they sent an HVAC company out who discovered a leaking coil that is dripping water all day every day upstairs, with a projected additional 7 days (I’m definitely counting ALL DAYS not just Business Days) to wait for them to send them back to fix it. For further reference: we are dealing with weather in the triple digits.

Was always happy with Old Republic Home Protection (ORHP) until this year. (Have had them since we moved into our house in 2018.) We are at three months of no AC because ORHP has not approved a replacement unit for us until today, meaning we will go through another weekend of over 100 degree temperatures. I wrote a letter to the ORHP President and he had someone call me back stating that she would now handle the process in late-May, it ended up being transferred to someone else at ORHP claiming he would now be handling the process in mid-June. He seems like he is pissed when I ask him why it is taking so long. Let's just say that I am beyond upset!

I had my refrigerator repaired in April. The refrigerator quit working in the first part of June. Same problem but I still had to pay the $75 because it was more than 30 days despite being the exact problem. They assigned the repair to the same company at the beginning of June. The same problem occurred which is the fan in the freezer gets completed coated in ice. The repairman told Old Republic that he could not fix the refrigerator after two attempts. They sent a new company out and he said he was ordering parts. It has been over a week and he does not answer the phone or answer texts over the past two days. I have been without a refrigerator for almost 3 weeks. Service from Old Republic is abysmal at best.

Updated on 07/29/2022: It’s gone from bad to worse! Peggy (Client Customer Services ext.**) They (Peggy) who was referred to me after numerous attempts to contact someone, assured me my claim would be approved after it was finally determined that my $3000 built in microwave could not be repaired. (Btw, that Arron person who supposedly responds to reviews, IS A ROBOT!)

This company is by far the absolute worst company I have ever had the displeasure of working with. I have filed multiple requests to have my air conditioning fixed over the past 10 days and not one person they have dispatched has come out and fixed it. Every time I call in, I am on hold for over an hour. Then when I finally do get someone on the line, they tell me someone has been dispatched and will be with me soon. It has been 10 days and I don't have working AC in the middle of summer. I have 15 local contractors ready to come fix it right now. Allow me to hire my own contractor and pay the bill. This company and its 'service' are absolute garbage. The contractors they work with are terrible with little/no knowledge about their trade. I wouldn't recommend this company to my worst enemy.

I had to replace the water pressure regulator as it was faulty. A couple of service providers came but all of them were very unprofessional. They took days and days to respond. When you wanted to talk to plumbing dept. to check status, they never answer. Very frustrated. I have put the claim three weeks ago. Still work was not done?

I was given this warranty on the sale of my house. My suggestion would be to tell the seller or realtor to write you a check or take off the price of the warranty from the price of the house. They are not the absolute worst, biggest waste of time and the people that they have sent out to fix haven't fixed anything. The best they have done is makeshift work and my ac still has a leak, my toilet still runs and their customer service is an exercise in futility. Total waste of time and effort. Do not expect these people to do the right thing unless you go the extra mile. They are again and I can not state this any clearer the worst.

Before considering this company, try calling their Service Request authorization phone number. You’ll be on hold for an easy 45 minutes before someone picks up. After passing you along, each of not helpful and a little choppy, you’ll get nowhere. I wouldn’t recommend this company to anyone. Waste of time and money. I always thought a home warranty was paramount when purchasing a new home. You have peace of mind at closing, that’s it! If you need any after that, good luck.

Complete SCAM! DO NOT use Old Republic. They sent someone to my place to service the water heater for $75, who literally walked up to the water heater, take a peep and left. He said he will come back next time to fix, which never happened. I was then billed for nothing. I tried to call their customer service so many times but was never answered. Their customer service doesn't exist at all except for payments and renewal. Total mistake and a huge waste of money.

They send incompetent people and nitpick over details. Got better results using my own network of people. Example: plumber said my hot water issue needed a part, then never heard from anyone. But the bill kept coming. I hired my own plumber who merely made an adjustment (no part!) and it was done in minutes. And they have the worst customer service. Just try getting ahold of anyone on the phone - hours waiting.

We put in a service request for plumbing, the plumber came in next day, looked around and said they will contact us later. 1 week later we called the plumber service, no one answered, we left a voicemail. The next day ORHP said the service is now complete and we have to pay $75 service call. We called ORHP on (800)972-5985, waited for over 1 hour on the phone for someone to pick up, no one did. Worst customer service ever.

Updated on 09/24/2022: I purchased this insurance and my refrigerator went. After what took forever and making a complaint to the BBB. Finally they offered us money rather than replacement, but for just a few hundred dollars we replaced it, although we had to pay the full price out of pocket and it took them about six weeks to send us the check. Now the microwave went, built-in. The repairman recommended replacement rather than to fix it because the parts would cost almost as much. So far three weeks have gone by and we are being told they are having issues getting the parts. Wonder why. We should have gotten a new one and we would have a microwave. Three weeks still waiting. Can you go without a microwave for three weeks? Me either. I don't know how they get all the good reviews on their website. This company sucks. They are difficult to get ahold of anyone to complain to about the poor service. Don't waste your money.

I am predisposed to insure everything, but Do Not Use the OLD REPUBLIC HOME PROTECTION Company, Inc. Our experience with the first call after purchasing a $650.00 agreement 3 weeks ago was that when we tried to hook our new washer and dryer up and couldn't get the water to flow out of the valve, they kept us waiting on the phone for over 2 hours on hold to talk to the dispatcher. Then after finally getting the dispatcher (**) on the phone, she indicated the valve repair is not a covered expense - citing in small print the "washer box" is not covered.

Bought a house. Turns out the Plumbing has major issues. Low water pressure, water heater non-functioning. Toliet that won't flush. Should be covered, right? Wrong? These guys are professionals at denying coverage. It's all a lie. These guys are frauds.

My plan was purchased by my realtor and right after closing a out 1 month later my entire HVAC system shut down. They sent someone out to look at the situation and see if it's covered in my policy. Meanwhile HVAC system is on my policy. He then reported to them that I hadn't used the system at all therefore it wouldn't be covered under my plan. Smh. So they denied my claim. How would I know it stopped working if I wasn't using it! Just horrible! They came up with so many excuses not to accept and fix my system! I wish I could give them a 0! Please don't use them! They are useless!!

Old Republic DITCHED ME for USING my policy my first year because my claims totaled more than my annual premium. Although Old Republic did pay most of the claims I made, this is my first year using them. My real estate agent got the seller to pay for this Premium coverage in escrow, so I have no history about this house I just bought last year. It is not that old, built in 2004, and has a new 2017 kitchen.

Submitted a claim in Feb 2022 on the 23rd for ac repair. The service provider denied the request claiming improper installation. All previous repairs on this ac unit was done through providers sent by ORHP. So basically you don't know if the service providers sent by ORHP are doing proper installation and to have another service provider through ORHP to deny repair.

My plan was purchased by my realtor when I bought my home. A month or two after I moved in I had a problem with the guest bath shower, called for service and was told they had no service person in my area. Ask if they had any repair personnel in my area for any repair under my plan and was told they did not. If you don't have any repair personnel in an area how can you legally sell something you can't provide by law. They should have told my realtor they could not service my plan but they made money and I am sure he made money in this transaction and I was the only one who lost on this plan. I will near do business with this company again or the realtor I used either. They both are untrustworthy and unethical business people. I don't know how either one could do business legally.

Where do I begin? So called them because bathtub hot water side would not work on 2/23/2022. Guy the sent to fixed kept saying he was coming but never show up. So my wife called them to change person. They did. New guy tries to cancel through text. We did not reply so he called. We told him, "Hello we are here waiting." He says, "Oh ok I'm on my way." We bought new faucet just in case we needed one. He said, "No no. It's just the valve. I will take it to get right one." Well we did not hear from him for a week. We had to call him. "Oh yeah I got it. Will be there on Friday 3/11 to fix." So he comes in and says, "By the way did you see the screw?" That was in the part that he took. Wow. "No we did not see it. You took everything."

Do not trust the "service providers" they send to your home. Uneducated and unprofessional and Old Republic Home Warranty will not assist you in any way if there is an issue. All issues must be resolved by the homeowner. Why is it the homeowner's fault as I was trusting the person THEY sent to my home through the policy that was held through them. I am a first time homeowner and literally got the run around from them since May 2021 when I had their plumbing technician sent to my home. After months of trying to track down this "plumber" after the water heater was installed and having multiple other service technicians saying it was this problem or that problem, I contacted a reputable plumbing company in town and my problem was diagnosed immediately.

My dishwasher broke on the 17th of December "21".. It is now March 9th "22" nothing! I was told it would be delivered on a certain date, it wasn't. The installer called me to make an appointment. He was told that the appliance was at my home. Now

26 day to get authorization to get furnace Installed and it was not working the next day. Paid close to 2500 to Summer Breeze (company Sent by Old Republic). Finally get heat working January 11, 202 for a claim filed Dec. 1, 2021. No concessions or help from Old republic during this process. Will never use either company again.

Steer COMPLETELY clear of Old republic home warranty…! Buyer beware!! This place totally sucks and it’s truly a waste of time dealing with them. The absolute worst customer service by far…they suspended my account over $50 that I paid the service provider…even after proof was shown. You will be on hold for a decade or so, so be prepared for that as well… When purchasing a home-and they suggest old republic as a”great warranty company”…it is a total lie… DO NOT MAKE THE SAME MISTAKE OTHERS HAVE… Avoid this company at all costs!!!

STAY CLEAR OF THIS COMPANY! I never take the time for reviews, but this cannot go undisclosed! From the beginning I was given false information by a company representative which lead to false trade call fees. NO ONE will take ownership of the false info and conveniently, the original phone call recording is gone! Being unhappy, disputing fees or attempting to be refunded by a paid for policy is ALL impossible! You will NOT get your money back! Absolute HORRIBLE customer service! DO NOT USE THIS COMPANY!!!!

It has taken me over 8 months and 3 complaints to the Better Business Bureau and one to the California Department of Insurance to get (not fully) reimbursed for repairs to a home spa. ORHP will lie to you over and over how they "lost the paperwork", or " lost your address" or just about any excuse they can think of to delay payment and infuriate you. I have never had a worse experience dealing with any insurance company. I have no idea how they stay in business.

Run. Don't walk away from this company. They offer zero service and zero repairs. You come out better by simply paying for any issues yourself. I was out of heat for over 4 weeks with a baby in the house...they could have cared less.

To start, let me be clear this is NOT about the independent contractor ORHP sent out. My problem is with ORHP's crazy procedures and inability to expedite anything. I Contacted ORHP for a repair to kitchen exhaust fan and dishwasher. It takes about a week but the independent contractor came out and could not repair the fan and had to order parts for the dishwasher. About a month and a half later, the parts and replacement arrives and the independent contractor comes out to complete the job. Everything done well on his end.

My realtor provided me with a free trade call coupon upon purchasing our home. I submitted it three times with the invoice, but they still deducted the fee. When I called about it, they said, "Sorry, use it on your next repair." EVERY time they still deducted it. Now my home warranty has expired, so I'm sure I'm out of luck on the $75. It's not a lot of money, but it's the principle. Will let everyone I know to NOT use them!

We opened a claim mid September 2021 because of our single gas wall oven door wouldn't close properly. Orhp sent out a tech and said it's not repairable, so it will be replaced. Dan (purchasing) from Orhp sent me an email 9/29/2021, asking if I would like cash offer for 1k (including replacement and installation) or replacement of a GE Model#JGRP20WEJWW (Orhp selected this model and this is the only choice that they gave me). We decide to go with replacement because you can't get anything that's decent to be installed for 1k. Dan said the oven will be delivered in 2 weeks and we need to find a installer to install it, which is fine. Oven didn't show up in 2 weeks, so we called again (50+ mins wait time). They said it will be deliver the end of November 2021 (2 months). We waited, and it's now 11/30/2021, we called again today. Dan said it will be delivered December 2022. YES, 15 months of wait time for an oven replacement.