Old Republic Home Warranty Reviews

We had an issue with our toilet not flushing all way and getting clogged. I placed a work order with Old Republic Home Protection, which was very very. The response time was fast, I had a call with 48 hours from a plumber and it was fixed in a week!

Well pleased with work done, workmen were very polite and did a great job! Would recommend to family and to friends. I have had bad experiences with work done with other companies in the past and am now pleased with the experience that we have had with Old Republic. Thank you for work well done.

Though we have had 2 different service providers replace the same heating element and timer, we have not been offered a replacement dishwasher. It is mind boggling to me that a company would spend more money to fix a dishwasher that is 20 years old rather than simply replace it. Now we are out the $220 and will likely have to purchase a new dishwasher ourselves. That has been very disappointing.

Thought this would be major issue (both kitchen sinks backing up). Enrique from Tibercios Plumbing showed up quite rapidly and did his plumber things which we thought took care of issue. 2 days later back up occurred again in same 2 sinks in kitchen. Called Old Republic and spoke to Shay who with a can do attitude told me that ORHP would do a call back for original vendor. She did and the original plumber was back and really rocked in handling issue. At present all is good, wife is happy and cats now let me pet them. Thanks for all from us.

The ice maker had to be completely replaced, and the dishwasher drain was clogged. Both techs were very experienced, professional, and pleasant. They did a great job with a minimum of fuss. I would highly recommend them. They did a great job and I am very satisfied with the results.

Over the years, I've owned several different home warranty programs in several states and this is by far the best one I've owned. Recently we had an Electrical issue and after completing the request online a work order was created and the assigned vendor was able to provide prompt and quality service. Highly recommend.

Awful experience from service provider. Required multiple calls to ORHP. First service provider never returned any phone calls and failed to show up to multiple scheduled appointments. After calling ORHP several times did they finally connect me with a reputable service provider. Extremely unhappy with my experience and will definitely be a factor when considering renewing my home insurance. I will most likely not renew.

JJ Appliance took 3X to fix the microwave with the same problem. The problem is simple: The microwave light is off when the door is close but the microwave is running. When you let the door open, the light is on but the microwave is off. I have to pay 3x call orders. It almost cost as a new microwave. Really disappointed. I hope this is never happen to me.

The technician was knowledgeable and professional. He knew right away the issue with my appliance. He fixed it the same day and ordered a part which he felt would break within six months and can back and put it on. Positive experience with no wait time. Reasonable deductible. Courtesy and respect for me as a customer and for my property.

They are very responsive if you send them an email during an open ticket, but calling them is quite a different matter -- I have been on hold for over 40 minutes and no one answered. They assigned a dud of a contractor who never showed up but they quickly cancelled that dufus and found another. I would choose this company again over the other one (a company with a history and a class action lawsuit because they avoided honoring claims).

I’ve had plumbing and electrical issues, Old Republic sent out professional and friendly technicians to repair, and everything has been working fine.

The technician was very good, very knowledgeable, and also very kind.

Old Republic has a portal online where you request whatever types of services under the warranty that you've purchased with them. And then they assign it to someone local in your area. They come out, determine what's wrong, whether or not your warranty covers it and fixes it. And then once they finish the work, then the claim is closed.

Everything's been good and fine with Old Republic. I have it over 300 properties and 've never had a problem. I love them. They’ve been really super good, and I've always had everything addressed that I needed in a timely manner. I'm grateful and thankful for it.

When I purchased the house at the end of October, the owner purchased Old Republic as part of the deal. There's a trash compactor that didn't work they had to turn something on or maybe clean it out a little bit. They fix it. Then the washing machine was walking across the garage and pulling out from the wall. So they sent somebody to fix that. I had a recent electrical call where an electrician had to come out because the house was shorting for some reason. We still don't know why. But they seemed fine. I didn't have any complaints. They were helpful and responsive.

Old Republic is really good. They do a really good job, so I'm very happy.

I had a garage door specialist come out the day after I requested it and had it fixed within an hour or two. He was excellent and had great communication skills. Other than that, I paid for Old Republic to send pest control out but I never had anybody come out. They didn’t have one that was in the area, unfortunately. It would be great if they had something they could set up and if they could get more contractors for pest control because I couldn’t really find one.

Old Republic is a great warranty company and I love it. My heater went out, I called for service, and the technician who came out was really good. He came on time, checked everything, figured out a part needed to be replaced and replaced it on the spot. It was really good. It’s worth having because it saves money.

I had a great experience with Old Republic. My HVAC wasn't kicking on, they replaced the latch and fixed it

I would recommend Old Republic Home Protection. With them, insurance is the right choice because of the prices and everything else. The recent service was a water heater that wasn't working. It was a good experience with Old Republic. But I complained to them about the third-party company that they used. The service was delayed because of the third-party company. Old Republic made notes and will address that.

My experience with Old Republic Home Protection has been quite frustrating. I've been a customer for about a year and have had to use their services once. I submitted my service request by phone, but the process was very frustrating due to the long wait times. I had to wait nearly an hour just to get someone to take my call, and then I got transferred around only to be disconnected. When I finally got through, I canceled a service request. Despite calling both Old Republic and the company that was supposed to perform the work, Old Republic claimed they had no record of my cancellation. Even though I canceled the request, the service provider showed up a week later, and I was charged $85 just for their visit, without any work being done.

I'm very satisfied with Old Republic. I like the people who arrive on time and they’re very polite. When Old Republic says they're coming out, you should be there on time because they're coming out on time. And if you have questions, they'll answer questions.

I first heard about Old Republic through a recommendation from my friend who uses their home warranty services. I've been with the service for about 4 or 5 months now. So far, I've called them a couple of times, and the experience has been really good and helpful. Recently, I had an issue with my water heater in the garage as it was leaking. I reached out to Old Republic by phone and found the process relatively easy.

I've had Old Republic about six months and a month or so ago, we had a plumbing issue. I busted a pipe moving a vanity and I've repaired it myself, but I called out a plumber to inspect everything to make sure it looked okay before I patched the hole. The plumber was great. He did a really nice inspection and said everything looked good. No repairs were needed.

My experience with Old Republic Home Protection has been good so far. I first heard about them through a friend who owns some properties and suggested their services for renting out my home.

I submitted a claim related to my air conditioner, which stopped working after a power outage flipped the circuit board located under the house. Old Republic was fairly quick in their response, sending a technician over in about 3 to 4 days. The technician was knowledgeable and polite, resetting the circuit to get my air conditioner up and running again. Overall, I was very pleased with the service and don't see any immediate areas for improvement.

Old Republic covers up to $500 of code upgrades, if something has to be replaced. So, that seemed attractive because it seemed like everybody else didn't cover any code upgrades. I’ve been with them for four months and I like it best that they cover a little bit better than some of the other ones do. There are less loopholes and less things that they don't cover than my other warranty company. But they could improve in their website. It's a little bit clunky and not very user-friendly when you have to manage your account or put in the service request. The claims process wasn’t very intuitive as well as the login process. The contractor seemed like they're newer and less experienced. But at the end of the day, they fixed the problem. So, I was happy about that.

We’ve had Old Republic since we moved here, which is 2015, and it didn't cover as much as I thought it would. The first people who came out did not fix the icemaker and Old Republic had to bring somebody else out to fix it. It’s working okay now. The techs were good but the fee was a little more than I thought it should be. It's awfully hard to get ahold of Old Republic through the telephone number. You wind up talking to a machine.

People should get a home warranty insurance if they don't have it. I like Old Republic’s pricing. It's only $100 to have somebody to come out. They have a way to make payments online but if you can’t, the providers have electronic payments as well so they are able to take payments when they come out to your house. I called Old Republic’s number when I made my first claim. You just press a bunch of options till you get the option that best suits you. It was easy because I'm tech savvy. The last guy who came out for my heater was very nice. The only thing I didn't like was I had to call him to make an appointment. I wish you can pick your time slot online and do it like that.

I've been a customer of Old Republic Home Protection for less than a year, and my experience with their service has been frustrating. When I initially called to request service for my HVAC system, I had to navigate through an automated system, which offered no option to speak with a real person. Over a month went by without any follow-up, despite me calling four times.

I recently had an issue with my water heater that started leaking, so I contacted Old Republic Home Protection. They responded very quickly and sent out a technician. The tech was very nice and explained that he needed to get approval to replace the unit. A few days later, he returned and replaced the water heater, and everything is working fine now.

Don't expect fair treatment. First time they outright lied to me about a water heater being under warranty and they knew was not. They told me that it would be three weeks to get a response from the manufacturer. I called the manufacturer and gave them the serial number and they instantly told me it was out of warranty by 4.5 year. My fridge has been down since Thanksgiving and it's now Valentine's day and it is still not fixed. The first vendor said it was a control board and replaced that. It broke down again in a few day. They sent the same vendor out who said it was the compressor that needed to be replaced but he could not do that type of repair. They send out a second vendor who says the compressor needs to be replaced.

I first learned about Old Republic Home Protection through my realtor, who set up the warranty as part of my home purchase. Recently, I had a claim related to an appliance. They decided to repair the unit instead of replacing it, which resulted in some downtime for me. I had to wait a couple of weeks for the part to be replaced, but they assured me that if the repair didn't resolve the issue, they would proceed with a replacement.

I first heard about Old Republic from a family member. I was looking for a home warranty company different from the one I previously used. I considered about three companies, including my previous one, before selecting Old Republic mainly for their reasonable prices. Submitting a claim wasn't difficult, but I struggled a bit with their website, especially when trying to check on my claim, which made it challenging. However, I eventually figured it out by referring to an initial sign-up email. Also, there was a notable delay after the contractor was assigned. It took approximately a month and a week from the start of the claim to the replacement of my appliance. After contacting the company due to the delay, things got resolved within a week, though initially, they claimed to be waiting for additional information. Once I followed up, the appliance was quickly ordered. The contractors did a good job; they were responsive and managed to install the appliance the same day it was delivered. Since then, everything has been working well.

Updated on 02/26/2025: I cannot give Old Republic a good rating. They are terrible! The end of my other review Aaron says resolution in progress, NOT TRUE. Please don’t purchase their warranty, save yourself a lot of grief. Frances

I recently had the opportunity to share my experience with Old Republic Home Protection, and overall, I am quite satisfied.

My realtor purchased an Old Republic home warranty for me upon buying my first house. Since then, I've been using the service, starting from November. Generally, I submit claims online, and while the site is good, I think there's room for improvement. The options provided often don't match the issues I face, and it would be helpful to have an "other" option where details can be typed.

I've had series of claims I made over the past couple of months with Old Republic, five in total. The experience with most of them, including a claim for my refrigerator freezer, was positive. The service team visited promptly and inspected the freezer, which was not cooling properly. After thorough inspection and cleaning of its components, they concluded it was still operational but simply old. They informed me it needed to be fully non-functional before they could replace it, which was slightly inconvenient as I anticipated a failure soon due to its age.

I'm satisfied with Old Republic. The technician they sent out was fantastic. In the summer time, he came out for my air conditioning and fixed it. On the latest visit, he came out for my heater. My thermostat wasn't good. He made an adjustment on the thermostat and told me it was all messed up. I needed a new thermostat. I'm working on getting $110 for the service fee, and as soon as I save up to $110, I'm gonna have them come out and put in a replacement thermostat that's not goofed up.

My experience with Old Republic Home Warranty has been excellent. I heard about them from a realtor who sold us our house, and I've been using their services for two years now. Whenever I've needed to submit a claim, the process has been smooth and easy. I just call their 800 number, and they send someone out to check the issue. I prefer calling rather than using their online system, and I've had no problem reaching a real person to assist me.

I've had a great experience with Old Republic, my home warranty provider. When I submitted a claim because my hot water heater stopped heating, they promptly sent someone to assist. I had to reschedule several times due to personal emergencies, but Old Republic was accommodating and quick to reorganize the appointments. Initially, it seemed like the heater was the issue, but the contractor identified that it was an electrical problem due to the smart heater requiring more power than our existing setup could handle. They swiftly arranged for an electrician who fixed the issue. The contractors were professional, pleasant, and effective. Everything is now functioning perfectly, and I am very satisfied with Old Republic. I intend to continue using their services beyond the initial period and would recommend them as one of the best warranty providers.

I've done most claims, if not all of them, via a phone call, and I had success with every submission process of a claim, thus far. The first issue that we had was with a gas leak with our water heater and Old Republic sent out an individual who did not have a gas meter. He was very kind. It’s just Old Republic was not aware of his lack of equipment for gas-related issues. So, he was unable to verify if his services were indeed resolving the gas leak, which forced us to have to do a recall.

I recently had an experience with Old Republic Home Protection, dealing with a plumbing issue. We discovered a pipe leak under our sink and in the wall, so I contacted the home warranty service. They responded promptly, sending a plumber quickly, though the first couldn't do leak detection. They arranged for a second plumber that same day who successfully fixed it soon after.

The hot water heater got really hot one day, then it just cut off and we had no more hot water the next day. I called Old Republic Home Protection and they tried to get a couple people to come out. But they were tied up. Then, the group they got in Mobile were going to come out but they were going to come out on that day that it snowed really bad down here. So, I told them not to come and that they could come the following day. It took them 10 days to get out here because of the snowstorm and they finally came on the 28th of January.

My wife told me about Old Republic Home Protection and we decided to go with them because they offered the most coverage for the best price. We've had to file a claim through customer service, and it was a positive experience; it was really easy. We had a clogged drain line in our bathroom, and after calling and explaining the issue, a plumber was sent the same day and solved the problem without any fuss.

I first heard about Old Republic Home Protection as it was included when I moved into my house. Recently, I had an issue with my AC unit; it wasn't working properly during a particularly cold period. I filed a claim, and within 2 or 3 days, a technician was sent out. They assessed the problem, needed to order some parts, and then returned to complete the repair. Now, the unit is working well again.

I've been with Old Republic Home Protection for several years since purchasing my home. During that time, I've experienced recurring issues with my furnace. I was authorized by Old Republic to select my own repair service and chose a company in Toano. However, I could not call on them again because it turned out they do not do business with warranty companies. I went back to Old Republic when it became obvious that, once again, the heating system was failing. We finally found the reason from the outset and we took care of some of it.

I first learned about Old Republic when I purchased my property, as the home warranty was included with the house. I've been protected by Old Republic for around five years now. Whenever I need to submit a claim, the process is straightforward; I typically go through their prompt system and then receive a call back. My most recent claim was regarding my refrigerator. The contractor's service was good, but we're currently waiting for a missing part to complete the job.

When I purchased my home in 2020, Old Republic Home Protection was included in the paperwork. Recently, I had a plumbing issue with a leak under my sink. The technician arrived quickly, within a couple of days, and replaced a gasket, tightened everything up and ensured it was not leaking anymore. I've consistently had great experiences with the technicians provided by Old Republic, which is why I continue to renew my service with them. Every claim process has been hassle-free with easy claim submissions, although I'm not thrilled about the service fee now being $110. Overall, I would rate them a 4 out of 5, mostly due to the cost. Otherwise, everything is good.

I have been a customer of Old Republic Home Protection since June of last year. I recently had an issue with my heating system where the control board was broken so the system wasn't functioning correctly. Old Republic sent out a very knowledgeable technician who diagnosed the problem in less than half an hour. They scheduled another appointment to come back and fix it, as they had to wait for the replacement part to arrive. Since the repair, I haven't had any more issues with the heating system.

I first heard about Old Republic through my wife. We have been very happy with the service from them. The peace of mind we get, knowing that repairs on our house are done timely and efficiently, is invaluable. Additionally, being able to replace appliances easily, without the hassle of searching for them in stores or coming up with the finances upfront, is a huge benefit.

I recently dealt with Old Republic Home Protection because it came with my home purchase as the elected home warranty company. I had to file a claim for my air conditioner, or heater, and the process was impressively quick — same day service with no problems. I contacted them by phone, and my experience with their customer service was satisfactory. If a friend or family member asked for advice about home warranties, I’d say that my experience with Old Republic has been just fine.

I had an experience with Old Republic Home Protection regarding a claim for my pool, which was leaking. A technician came out initially but had to return due to an additional issue. They successfully resolved everything on the second visit. The process was quick, and the technician handled the situation well, working efficiently in the backyard. Overall, I've been satisfied with Old Republic's service and would rate my experience a 5 out of 5.

I used Old Republic Home Protection for two service requests. The first was for rekeying, and the technician was extremely quick, completing it shortly after I made the request. The second issue involved stuck water valves, which took about a week for the technician to address, but he successfully resolved the problem. Overall, the attitudes of the service professionals were fine, and I haven't had any further issues with the services provided. Based on my experience, I would highly recommend Old Republic and rate them a solid five.

We bought a house and initially had a home warranty through a different company, which didn't provide the best experience. We switched to Old Republic based on a recommendation from a service professional who found it easier to use. I appreciate the user-friendly online claim submission process, but did encounter some issues with customer service. After receiving a voicemail about my dryer repair, it was difficult to get a hold of someone for clarification, although things were eventually resolved. Overall, I haven't used the warranty extensively yet, but it has covered my needs so far.

I recently used Old Republic Home Protection for a repair on my sump pump in the basement. The technician did a great job, particularly with communication. While I did have to wait a day or two for a part, it wasn't a long delay, and the overall service was smooth.

Very Dissatisfied. Just moved to a home and wanted to get something simple but no go. Needed a refrigerator replaced. Took them a week to have someone come by and charged me $100 just to take a look at something that I had already done. Took out the bolts to take one look and say, "Yeah I can't do anything. The compressor was no good but I'll file the report. "Took them a week to respond with an email asking me to have my own contractor to fix the problem? Wasted my money on something that was so simple. Thanks for nothing. Just making me spend more money for nothing.

Furnace was repaired twice then finally replaced after two months with no heat during a period where temperatures were between -10 degrees and about 20 degrees. A supervisor admitted that a customer service rep had lied to us on a recorded line. Very very very disappointed in the experience. Since the Ohio contract indicates we cannot canceled. We will not renew our contract upon expiration.

We had a pipe leak that flooded a large part our living room. I contacted Old Republic, via email and had an immediate response. They contacted a plumber, who in turn immediately responded to me. The plumber fixed our problem and within an hour I received an email from Old Republic, that the claim had been settled and closed. I appreciated the speedy response during such an stressful time.

Called for heating repair on 1/25/25. Have not been able to schedule repair. Provider is very busy. He texted on Monday 2/3 that he would get back. It's 2\6\25 and I have not been contacted. Bad service. BAD service if you have to get back to you just to schedule an appointment.

Whenever I call, I usually am on average on the phone for 30 minutes. The vendors usually will schedule well over 1 week for an appointment. I was without a washing machine for over 3 months due to the vendor not being able to fix the problem with 5 multiple visits.

A & J Appliance Repair does a great job, explains what he is doing and what you can do to avoid future problems. He checks with you on your schedule and works around that, texts when he is on the the way and has the parts needed to fix the appliance. I have recommended him to several people.

If I call via phone to submit a claim with Old Republic, it takes quite a bit of time with the hold time and the whole process. The process is much quicker online. The experience is usually the same for each of the claims that we filed. We would call and we would have to follow up just to get the contractor's name and number. They would come out here and typically, they would not complete a job the first time so, they'd come out here and say they have to order a part. The experience has not been nearly as good as our other home warranties.

Service All repaired the leaking toilet/was able to determine issue immediately which was an overfilled tank. Water level adjusted and no issues since then. Quick response time. Pine Belt also responded quickly and was able to discover issue immediately-a loose wire in the outdoor unit. He had put in the original unit so was familiar with it. It was repaired heat pump immediately with no further issues.

We've had Old Republic Home Protection going on 3 years now. The policy has more that paid for itself with the items that have been repaired thus far. They have saved us a great deal of money and frustration. We would highly recommend their services. The contractors they use are very professional and timely. All repairs have been solid without any need for a return visit.

The customer service and choice of providers was good. There is an ongoing issue with my refrigerator door seal that was worked on and disregarded, never resolved. The most disappointing was your company did not renew my policy. I was rejected, likely because I filed legitimate claims. You should be able to file some claims and not risk denial of future insurance. It is unfortunate that your company has done that to me.

Once a service call has been placed and the fees due are paid, there is zero follow-up by Old Republic. It is left up to the customer to contact the repair service providers or Old Republic directly for any type of status update on their claim. Which is very disappointing. Service status updates should be provided and a regular and consistent basis via email or the website. The website could also use a makeover as it seems antiquated and outdated.

I've used Old Republic twice. One issue was the pool pump. They came out within a week and fixed it. It was $100. The other thing was the toilet. They came out again within a week and fixed it. It was $90. The techs who came out were excellent. I'm happy with everything.

I heard about Old Republic when I purchased my home and everything I've ever dealt with them with went smoothly. When my air conditioning unit went out, they replaced the system for me. I just had to come out of pocket with other expenses for it. The claim process went fairly and the techs were decent.

I've had Old Republic about four years now. I had it on my last house for three and a half years, and I have it on this house now. I had a water leak a while back and they sent adjusters out and everything worked out fine. We got the water mitigated right away. I don't have any problems at all with Old Republic. All in all, it's nice that I've got coverage. I know that I've got somebody there in case something happens.

I have a home warranty with Old Republic Home Protection, and submitting a claim with them has been a smooth process; I haven't encountered any issues. The technicians they send out do a good job, and the repairs brought things back to normal.

We've been using their service since March, and I've had to deal with them once for a repair issue which was satisfactory overall. The process of submitting a claim was a bit difficult because it took quite a while to get through to a representative over the phone. However, I was satisfied with the contractor. The issue I had was with my hot water heater, which had stopped working. The contractor arrived fairly quickly and replaced the heating elements, resolving the problem. Everything has been performing fine since then. What I particularly like about the service is the peace of mind it provides, especially during this period of settling into my new home.

I've been a customer with Old Republic Home Protection since the beginning of December. I've already utilized their services, and I reached out by phone. The representative was very helpful, and everything went smoothly. They sent someone out within a couple of days, which was prompt. Although I wasn't personally present during the service, our friend mentioned positive feedback about the service provider.

I have been using Old Republic as my home warranty service ever since I became a homeowner, about 7 years ago. The real estate company I purchased my house through provided the first year of coverage, and I decided to continue with them after that.

I recently had an experience with Old Republic related to a service call for my washing machine. The issue was that it wasn't ringing out water properly, leaving clothes very wet. A knowledgeable contractor visited and resolved the problem, although it's still not perfect.

Old Republic Home Protection was initially recommended to me by a realtor. So far, my interaction with them has been great. Although I haven't had any major issues requiring fixes, they have efficiently handled regular maintenance needs. I feel satisfied with their service. I don't have any specific suggestions for improvement at the moment. Based on my experience, I would rate them five stars for their performance.

Old Republic Home Protection was included in our home purchase. Recently, we encountered an issue with our water heater. I contacted Old Republic by phone, and the experience was very satisfactory. The interaction with their representative was pleasant and the response time was impressive. I reached someone in less than five minutes, and a service provider was dispatched to our home within 24 hours. The problem was diagnosed and fixed in under 15 minutes. Since then, we have had no further issues with the water heater. Overall, I would rate Old Republic Home Protection highly, as their customer service, coverage, and pricing have all been excellent.

I received a home warranty from Old Republic when the sellers of our house included it in our purchase agreement. So far, I have been with Old Republic for about seven to eight months since we closed on our home last March.

About five weeks ago, my dishwasher stopped working. A technician came out and mentioned that the issue was due to wires being chewed—possibly by rodents. However, he didn't show me the damage, and I was surprised since the mobile home had sat empty for a year before I bought it about 5-6 months ago and the dishwasher worked fine initially.

Be aware of this company. Twice in the last two years. I've tried to use them. Just to be told I don't have coverage! Last year I upgraded to the highest coverage. Was assured all appliances are covered. They refused to send anyone out saying I don't have that coverage. I've been with them since 2008. In my opinion they're just a money grabbing insurance company. Stay away!

I acquired my Old Republic Home Warranty when I purchased my house in May as it came with the property. My experience with submitting claims hasn't been problematic, but getting repairs done has been quite frustrating. When our AC broke shortly after we moved in, it took Old Republic over a month to replace it. We've also dealt with recurring issues needing multiple visits because repairs weren't done correctly the first time.

I've been a customer of Old Republic Home Protection since May when I bought my house. My real estate agent recommended getting coverage because of the age of the home, and it has been invaluable. I've found the process of submitting a claim to be very fast, whether done online or over the phone.

The sellers provided a home warranty with Old Republic Home Protection when I purchased a house. Although I haven't renewed it yet, my experience so far has been satisfactory. I made a claim over the phone, and the process was straightforward. The representative I spoke with was efficient, and the contractor they sent out was professional, identifying and fixing the problem efficiently. After the necessary repairs, everything is working as expected. While I haven't decided whether to stick with Old Republic after my first year, my initial interactions have been positive.

I purchased a home, and Old Republic Home was the warranty provider included by the previous owner. Since signing the house on October 28th, I've had to use the warranty service for my heating and air system. Everything worked out fine. However, there was a hiccup with their online service. I attempted to set up a service request online, but when I called in, they had no record of my request. I said, "That's why we call." I could have been waiting till Jesus comes back and they didn't get my request. This experience led me to distrust their online system, and I found speaking directly to a person more reliable. We've called a lot of people and if they have an automated system, I hate it. I talk to a machine that can't understand me and can't help me.

When I purchased my home, the seller recommended Old Republic and even paid for the first year of the home warranty. We've been with them for three years now and the service has consistently been excellent. Submitting a claim is incredibly easy through a simple phone call, and the claims representatives are always very kind and understanding. The contractors sent by Old Republic are professional and efficient, ensuring that repairs are done promptly.

I selected Old Republic Home Protection after an online search when purchasing our house. My overall experience with them has been satisfactory. I've submitted multiple claims and encountered an issue with only one of them. Typically, they are quick to respond, usually within 1 to 2 days, which I appreciate.

Old Republic Home Protection was included in our new home purchase in June. I've used the service once for a plumbing issue. There was a spot on a shower wall, and they identified it as a quick shower head replacement. I had to pay a deductible for this service even though I opted to replace the showerhead myself.

I learned about Old Republic through my lender, as that's who they worked with. I've been with Old Republic for just a month now. Although I haven't had to submit a claim yet, so I can't speak to that process, I do appreciate having the home warranty with them. However, I noticed the pamphlet has many caveats about what the warranty covers, and I believe this information could be presented more clearly from the start. Overall, I find Old Republic to be professional, and I would likely rate their service a 4 out of 5.

I've had a positive experience with Old Republic Home Protection for my home warranty. The process of submitting a claim has been quick, typically with a technician arriving within two days. The technicians are knowledgeable and offer useful recommendations, which I highly appreciate.

When we bought our house in June, the previous homeowner purchased Old Republic for us. So far, we've been protected with their service for about 6-7 months. Submitting claims is done online, and I find the process to be quite easy.

When I bought my home six years ago, the previous owners had Old Republic Home Protection. Initially, their rates were reasonable, but now they are three times what I used to pay. However, they are very prompt in sending someone out for repairs, unlike my previous provider, HomeServe. I typically file my claims by phone, and my interactions with their representatives have been great.

My real estate agent recommended Old Republic Home Protection to me when I purchased a home, and we've been protected by their service since October. I appreciate having the warranty because when buying a home, you're never sure about the condition of the things left by the previous owners. For instance, I had issues with my oven not reaching the desired temperature. Old Republic sent someone to take care of it, and all I had to pay was $100.

Old Republic Home Protection was the only home warranty offered when we purchased our house, and I've since renewed the policy. I've primarily engaged with their customer service by phone, and the representatives have generally been courteous and helpful. Although the initial repair was not comprehensive, necessitating a second visit for a part replacement, the issue was ultimately resolved. Despite this, I am satisfied with Old Republic's service and would give them a high rating for their customer service and coverage, though I would not rate their online tools highly.

Our hot water heater died on a Saturday night. We called Old Republic and they were closed. The service provider was closed as well, and we had water leaking in our basement. I got an emergency plumber and paid them $250 to stop the leak and ensure we at least had cold water, at least. Five days later we had a new hot water heater installed (it was Christmas week so it took longer than expected). I called Old Republic about getting the $250 reimbursed and they said "no" but gave me no reason as to why. I was told a supervisor would call me back and no one called. I also had to pay $350 to get the same brand water heater installed that I had in my basement. They told me it was an upgrade to have the same brand installed. I have been happy with Old Republic in the past, but this was not a good experience.

Every time I call I am on hold for a minimum of 25 minutes before the call is even answered. The first time I called I was transferred 3 times and on the phone for 2 hours. I have been trying to get clarification as to what the warranty company will cover on an extensive plumbing bill and I have been trying to get answers for 1 month. Every time I call I get someone new and have to explain my problem over again. I've sent the quotes from the plumbing company 3 times.

Old Republic customer service is nice, but every time we have something going on we pay $100 just for someone to tell us we have no issue or what they are looking at is not covered under warranty. Not the nicest contractors either beside our last call on our water heater.. He was great.

When we purchased our home, an older property, our purchase agreement included a stipulation for the sellers to provide us with a home warranty, which is how we heard about Old Republic. We've had coverage with them since around 2016 or 2017 and have continued with their service ever since.

Old Republic Home Warranty came with the purchase of my home and since October, my experience has been wonderful. When I needed to submit a claim, they were very helpful, and they got people out here within a day or two. I typically submit claims over the phone, and it’s very easy to reach an actual person; the hold time is very short.

I have been a customer with Old Republic Home Protection for a little over a year. I chose them because they were highly rated, and the warranty was purchased when I bought my house. My experience with their service has been positive overall. Whenever I call or go online to make a request, they usually send someone out the next day, which is impressive. The technicians they send are generally good, and I haven't really noticed anything that needs improvement on their part.

I’ve had a mostly positive experience with Old Republic. Recently, we had an issue with our dishwasher, and they were quite prompt in addressing it. I called on Monday, and by the first available day, which was today, a contractor came out and fixed it smoothly. My son, who was home during the repair, seemed very pleased with the contractor's service.

In September I had a request and repairman sent for the A/C not working. The technician was unprofessional, took all day ("getting parts"), demanding money, even as far as wanting it sent via Venmo with no proof of repair of receipt. That day I called and spoke with a customer rep and she basically told me that it is what it is and he's not denying repair so deal with it. Her words, "What do you want me to do?" I filed a bad review once after this service and was called twice by a customer representative, who left a message with name, number and extension. I called back both times and left a voicemail and neither returned my call.

This home warranty is excellent. It is easy to submit work requests online. Their customer service is out of this world. I don't use this warranty much, but it is there when I need it and feel assured that whatever my issue, it will get resolved. They are also good to work with on appliance issues, and will provide multiple solutions to the problem.

The technician was great. He was on time, very nice, knowledgeable about the unit. He explained the issue, showed me the bad parts, and listed in detail on the invoice the problem and solution. Great company! Scheduling the service call was easy too.

The first locksmith selected by Old Republic Home Protection failed miserably to service us. I informed Old Republic Home Protection and the situation was immediately remedied by giving the order to a locksmith who gave us immediate, professional, and courteous care. We are repeat customers of Old Republic Home Protection because of the excellent service we received at our other home.

Service was completed in a timely manner. Techs were on time, professional and very knowledgeable. They were also very careful with our floors moving the stove. We have used Old Republic for years and will continue to use them. They have always treated us fair with zero issues with contractors or payments.

Was dispatched a repair man who has not fixed the repair although coming twice to the house. When attempting to call the company whose hours are broadcasted as 24/7 when calling is notified that it is out of hours. I am unable get ahold of the company to continue to have my issue worked on.

I recently used Old Republic Home Protection for a repair, and I'm quite pleased with their service. My realtor recommended them, which led me to give them a try. The technicians they sent were excellent; they listened to my concerns and provided clear explanations. The response time was pretty quick—someone was sent out within a day or two. They had to come back a second time due to needing a part replacement, but once that was done, everything has been working perfectly. I'm completely satisfied with their service.

I am a realtor and have worked with Old Republic in the past. My experience with them has generally been positive. They have been responsive whenever I've needed assistance, such as when my heater wasn't working. They were prompt in sending someone out within 24 hours, and they even waived a service charge for one of the visits, which I appreciated. As far as customer service goes, I've found them to be very responsive.

I got Old Republic Home Protection when I bought my house as it was something that came with the purchase, like a gift from the sellers. During the one-year warranty period, I filed a claim for our garage door openers. The customer service was alright initially, but the company they outsourced the repair to took over two and a half months to address the issue. They also tried to install a lesser quality door than what I originally had and charged me an additional $200 on top of the $100 deductible because Old Republic only authorized the cheapest replacement.

Had 2 issues. 1. Washing machine was stopping and starting on its own once it was started. Appliance repair came out and said nothing was wrong with it. Tenant called me and asked to come see what it was doing. I saw the issues. Called ORHP. They sent another company out and they discovered the problem. Part on order now. This took a lot of my time and the tenant’s time. It seems they just send out vendors who say there are no issues and hope no one disputes it. 2. Broken handle on microwave. The only way to open microwave is with the handle. They said the handle was broken due to excessive force. Elderly tenant lives there. She tried to glue handle back on so she could use the microwave. They also denied as she used glue.

I recently had my first experience with Old Republic Home Protection when I filed a claim last month. My heater stopped working, and I needed assistance as it was not blowing hot air. I called their customer service and was relieved by how patient and helpful they were. The rep guided me through the entire process, explaining everything in detail, which made me feel more confident about the steps I needed to take.

I have been a customer of Old Republic Home Protection for about six months. I first heard about them through my real estate agent, who recommended their services. Overall, my experience has been positive. I've used their service a few times and issues were resolved quickly and efficiently each time. I find their online tools user-friendly, making it easy to submit any service requests. For instance, they once helped fix my garbage disposal swiftly. In summary, Old Republic has been great at getting someone out whenever needed, which I greatly appreciate. I would definitely recommend their services.

Old Republic was part of the protection plan from the previous owners and I've had very limited experience with them. I'm a new homeowner and I've only had my locks changed by them. I processed my claim over the phone, and everything was handled smoothly without any issues. The service was coordinated through my realtor, and although I wasn't present, everything seemed fine. I haven't checked the locks myself as I haven't been to the property since the service. Overall, based on my brief interaction, I'd rate my experience as very satisfactory.

The Stark pumping services were professional and perform all work in a timely manner. I’ve used Stark services before and they performed all task quickly. In the past I’ve had a few emergencies which they responded in a timely and quick manner.. I would highly recommend this service for HVAC and related services.

Every time, there is 100 dollars charge when they come and even if issue is related to same thing, for example if plumbing issue, if not on work order, they will say, "We will charge another 100 dollars because it wasn't on work order." I even explained that I did say I had all those issues when I called, and called 3 times and one time, after 30 minutes, they hang up, third time, was told that they will listen to recording to make sure I had stated all plumbing issues when I created work order and let me know but no one called back. Worst experience, will not recommend Old Republic to anyone!

Old Republic has been very helpful in servicing different aspects of my home. Each time is very seamless and the staff is very helpful. Dispatch is quick to send someone within a day or two and the technicians are always pleasant. We have used them for our Fridge three times, AC twice, water heater once and most recently electrical shortage. Each time treated with topnotch service.

The first call was friendly and professional but the 2nd call I received from another person wasn't as professional and friendly. He was giving me a hard time that didn't want to cover the Cost of the repair but after asking so many questions finally said okay. I didn't think he was nice about the whole thing.

Both the plumbing companies and the heating contractors were on time, very professional and did a fabulous job. Everyone needs a contract with Old Republic. We have used this company in 3 different homes and have never been disappointed. They always use top of the line contractors and handle the problems in an extremely timely way.

My husband received 2 $85 fees for Home Protection and another $48.75 fee from Old Republic. One service technician came out to repair the dishwasher that was serviced last year. I requested another service representative to come and service the master bathroom sink. The second person did not provide a service. Please let us know why there are 3 fees in total on the card. Thank you!

When it rains it pours and Old Republic was there. Within 2 months on my recently purchased house we had three items needing emergency repairs. All three were different categories (HVAC, plumbing, appliance). ORHP was quick to respond with RELIABLE assistance. The terms were fair and what I expected. Thank you ORHP.

I amend a previous review of ORHP. I was denied coverage for an emergency water heater replacement while I was recovering from major surgery. I had to hire someone from my bed and have it replaced while I lay there. I wrote a review on Google, and got a call from the company. After talking to me, the company decided to cover half the cost. I didn't follow instructions to get an estimate through them, but, umm, I couldn't walk and home health aids helping me bathe. I commend ORHP for doing a difficult thing to help me. Thank you. But I advise customers to read the fine print about what is covered and how to get it covered. I was surprised I was supposed to lay in bed, wait for who knows how long for an estimate, and the eventual replacement. Thumbs up for helping me now, but a note of caution to other customers.

The service is pretty good but the trade call fees have practically doubled in the 4 years we've been with them. Don't know if that's due to inflation or what but overall they have been pretty good...

On 11/25/2924 I file a claim for dryer. They sent a tech, without checking the dryer and stated the belt was broken. He went to his car and grab a belt back, when he opened the dryer trying to replace the damaged belt, I saw the belt was not broken. He then told me his belt was too short and need to order another. He walked away with my belt. He did not return on the schedule day. They sent the second tech. And told me another part was broken and he needed to order. As today, 12/22, the tech. still was disallowed to return to fix my dryer. Old Republic Home Warranty refused to respond to my inquiries and left my dyer broken sitting in the laundry room. They even claimed the job was completed and charged $100 service call. Filed complaint through BBB, they don’t care and still does not fix the dryer.

I love Old Republic. They're wonderful. The techs were here and did the work efficiently. I had the same guy twice. He did an excellent job. The reps were good, too.

I reached out to Old Republic at the beginning of November because our water heater was not working properly so we had no hot water. But it was fine because it was hot. We dealt with it. But it's now getting cold so we gotta fix this. I also had a claim for the dishwasher. When I called them to let them know what was going on, it was quick. The rep said they would contact a plumber and he would reach out to me. He was professional and he called us and asked a few questions. He came within a day and took care of it. It was a very good job. He said it was a very easy thing. It was just not installed properly, so he fixed it.

Old Republic is good with the caveat that they need to send a well-skilled person who really knows the job. When I get the reps, they respond well and I don't see any problems interacting via phone. They communicate very well and send people, but sometimes, they send one person and if he doesn't fix it, they send another one. Some months ago, my dryer was not working and the person who came was in a rush, then another guy came and told another story. When the third guy came, it was a different story again. Eventually, they have tried to address the dryer issue, but we really had to struggle. It was one person after another.

We had a claim for a stove, a washer-dryer and a dishwasher. Old Republic Home came and fixed it five times. It's still a problem. Their customer service puts the work order right away. But the guy who came didn't do a very good job.

Old Republic sent somebody out pretty quickly and the service was good. They were easy to work with.

Everything was great with Old Home Republic. They were excellent and they resolved the problem very quickly. I'm really happy with the service I got.

Old Republic has been pretty good for me. At first I had to submit my claims by phone, but now I'm doing it online since I'm all registered. The submission process is easy, and their reps and contractors are very good. The only thing is that everything's got to be approved and it seems to take a long time to repair stuff. I understand they got to get someone to approve the work but it seems like a tech would come out for a problem, diagnose it, fix one, find something else, then they got to go back, get approval and come back. So instead of fixing everything in one trip, it takes them three.

I had a central heating problem, wasn't working. There was an air conditioner heating guy working on a house next to mine and he came over and went through it, and diagnosed it. Spent 45 minutes and ended up charging $85. When I called Old Republic, I got a tech and he spent an hour and a half and fixed it. It was a broken wire. The guy prior to him that I got said I needed the whole central unit. The tech did an excellent job. I've had techs out twice now and they've both done excellent work. Really good technicians. Knowledgeable and personable. They explained things to me.

I submitted a service request by phone, and the customer service experience was good. Old Republic's reps are good. Some are more knowledgeable, and some are newbies. Overall experience was good. They will connect with the provider. Sometimes, the provider is busy then they don't call back immediately. Sometimes, you find it immediately if they're in the neighborhood or in the same ZIP code. Sometimes, the technician is very knowledgeable, and sometimes they're not. The issue itself is complicated, but as far as they connect with the provider, it's a good experience. We had an electric issue problem. The electrician came after four days. She fixed it. It's tripping every time we are plugging in the washing machine. We thought that maybe the washing machine is causing the problem, so we need to change the plug point and try to plug the GCFI.

Old Republic's service wasn't very quick. They put in a request with the contracting people, and that process for them to call us and schedule us for the service was slow. We had active water leaking in our house and we couldn't get a plumber until many days later. So, we had to figure out how to make the water stop in the meantime. The plumber was able to fix it. It has something to do with one of the pipes backing up. He cleared the pipe out, and the problem was resolved. It just took a lot of time for them to get here because they were booked out. We couldn't get in touch with Old Republic because there wasn't a person to answer the phone. Other than that, the coverage has been good.

We lived here for five years before my husband passed away and then I bought the duplex. The owner already had Old Republic and transferred it over to me. They gave me a year free and after that, I took over. Filing a claim is very easy. You just call in your complaint and they set you up with a company. They may come from a distance because not too many companies service Old Republic in San Angelo where I live. In my last claim, the contractor fixed my son's air conditioner. They replaced it but I had to pay some extra. It was over my deductible. Usually, I just pay the service fee but this was entire unit inside and out. Old Republic has been very good with responding and repairing. They’re very prompt. The yearly fee has gone up but everything else has.

The plumbing was stopped. It would back up. The contractor took half an hour, and did what they had to. Everything went well.

We have been in our home four months and unfortunately have had to file two claims. One was luckily just Freon needed in an AC unit, but the other was what turned out to be a done for refrigerator. Old Republic made both claims extremely simple and when the refrigerator had to be replaced, they swiftly and with knowledgeable and polite customer service, approved the claim and offered us a replacement or replacement value very quickly. People can't believe we've had such a good experience with a home warranty company. We are very pleased that they have taken good care of us in our new home. We may even keep the warranty once this one expires. It's been a great experience working with them.

I've had ORHP for a year and a half, but the technicians are really hit or miss. One plumber they sent out installed a new bathtub faucet, but when my son went to take a shower the faucet torpedoed out of the wall and cut him on the foot. The plumber came back to re-install it for free but insisted it was a manufacturing defect in the faucet, not a problem with his installation. He also refused to take his shoes off and tracked mud all the way through the house.

I have used ORHP for all my home warranties. They are respectful and efficient. I have had no denials for my requests, fast and courteous service and the follow up is spot on. The companies they use have always been professional and get to my house as soon as possible. I highly recommend this organization.

As a customer, I simply logged in to reported my problem and got a call the next day to set up service to settle the issue that occurred. Found it very beneficial to have a service as this one that covers the majority or arising issues that can take place in a home.

Very bad service, my one-year warranty started, my refrigerator broke and I've been here for two months and instead of fixing it, they don't solve anything and they don't want to replace it either, they're all very ugly, they just make me struggle in every aspect, twice I've lost my food! The technicians leave everything disassembled, unprofessional.

Service fee calls are more and more expensive every year, as are the annual premiums. These home warranty policies have tons of exclusions, which you think don't matter, until you realize they exclude a lot of issues for which you would assume you have coverage. Beware the fine print, as you will end up wondering why you don't have coverage for some very common and frequent problems you thought were covered.

The whole process of communication was great. Republic set up a repair service and I was contacted by the provider immediately. They set up a time to come out and keep me posted on their activity. They showed up promptly and did a diagnostic. It was told to me the unit needed a motor/pump and it needed to be ordered. Was said it would take a week. After a week I was contacted to set a date to come out and fix my dishwasher. The technician came out and completed the repair.

Service was good. Although a part needed to be replaced. Service gentleman called to setup appointment but I was going out of town. I told him I would be available on Monday December 2nd. He said he would agree to this date. As of December 4th I haven’t heard back from anyone. So as of now I can’t give a rating but a 1. Sincerely, Connie O. **.

I have never run into a more frustrating phone system and or customer support. I have called multiple weekdays (Tue thru Thurs) between 11 and 1 MST and get a message to contact during business hours. As near as I can tell there are no business hours. I managed to get a claim in and Old Republic assigned one of their service people to it. The workman came, diagnosed the problem, said they needed a part and left. That was a month ago. Since I have been charged the $100 deductible but have not seen or had any form of contact with the serviceman. I tried to raise him by cell phone, text, and email. Also, I cannot find anyone at Old Republic to talk to and find out how to get a trustworthy serviceman on the project. I've dealt with home warranty places before, this is ridiculous.

Old Republic Home Protection has been great to us over the years, and it's well worth having. We have re-upped it every year because it's a great service. We love it. My wife and I are the least handy people so if we tried to fix anything ourselves, we would make it worse. Our washing machine broke, and they cover appliances. I called Old Republic, three days later, they got a service provider out, and the washing machine was fixed. It cost me the trade fee, out-of-pocket. I don't have to learn how to fix a washing machine. It's amazing for people like me that don't have any because I don't have to worry about it. I can call them and everything would be fixed.

The contractor that Old Republic Home Protection sent out worked on the ceiling when I had a pipe leak. The first time I called, they patched it. Maybe they patched it the second time. This time, I told them to do the whole new thing. The plumbers came out and fixed the leak. They were very nice to talk to.

We used the warranty for the AC. I filed the claim by phone and the customer service was good. They made it happen and it was good when they came out to work on the unit. They were able to fix it on the spot.

The company did end up making this right and waiving the service fee that was 5 days outside of the 30 day warranty window and issued a work order to the original plumbing company that resolved. *fingers crossed*

We submit our claims online with Old Republic and the process is pretty quick, easy, and painless. But their contractors are a hit and miss. The couple that we've had come out who had to work on things were kind of no-name and they had to keep coming back because they didn't do a good job. One time, we had numerous issues with the washing machine and the dishwasher, and I didn't know what the techs were doing but they weren't fixing the appliances. Then, Old Republic sent out a different guy from another company and he was perfect. He got everything fixed. He told me everything that was wrong and everything that he had to fix including what were the parts he had to get.

One claim was for electrical issues. I spoke with the person. Based on what was written on the contract paper, I thought it would be covered. Old Republic Home Protection said it was not covered. They didn't cover or do any repairs. I liked that they sent someone for a second opinion. However, I still had to pay the service call fee. It's not worth to pay Old Republic the regular amount to have that home insurance coverage and to have to pay a service fee with no guarantee that the work will be done.