Old Republic Home Warranty Reviews

My wife is the one who usually meets with the technicians from Old Republic. Recently, she had trouble with the washer because it wouldn’t put out cold water. The tech who came out wasn't able to fix it, so my wife let Old Republic know and they sent out somebody else.

It took nearly two months to get my heater fixed. There was a lot of “he said, she said” between ORHP and vendor. So much so, I transcribed my conversations with every agent I spoke with at ORHP and vendors. Then when it was time for me to renew my policy, I was informed that my policy was being cancelled for having two major repairs in my first year (heater and A/C) it would be cost prohibitive to keep me on as a client.

The air conditioning unit stopped working, Old Republic sent technicians out and they were very good. It was quick, and there was really not much to it.

Sometimes, Old Republic is helpful. Sometimes, they're not. They send out bad companies that have 1-star reviews and wasting the customer’s time. When they order for parts, the time is lengthened because it goes back and forth. We’re still having issues with our fridge. They sent out this one company that barely even looked at the problem. They need to get better third-party companies that do the work.

I have been try to get my air-conditioning fixed for 2 weeks and the technician came out and looked at it and tried to order the parts to get it fixed and was told that ORHW would take care of getting it ordered. I have heard nothing from Old Republic in 2 weeks on what is going on and still do not have AC and it is getting very HOT.

I’ve been with Old Republic Home Protection for five years. They’ve been very good. I’ve been very happy with them. The service was great. They took care of everything.

Placed a repair request on Mar. 6, 2025. Old Republic responded the next day with Service Company Information, Service Company arrived on March 10, Updated Firmware, confirmed the Ice Maker needed to replaced. Service Company returned on March 11, to replace the Ice Maker. Very responsive company, great customer service. Would recommend to anyone who is looking for an Extended Warranty Company.

Everything was fine. I submitted my claim online and it was efficient, easy. The technician that Old Republic sent was very thorough. He showed up when he said he was going to, troubleshooted the issue and got it fixed. It was very smooth.

Placed my order on-line--the process was explained and easy to complete. I was contacted by provider within hours and the problem was fixed 2 days later. Very good communication with ORHP and provider. Provider was on time and knowledgeable and thorough, respectful and courteous. I received follow-up email from ORHP.

I placed a service order on 3/20, for a clogged sink. The provider called and scheduled an appt to come out on Sat 3/22. I got a message from ORHP that the plumber was unable to do the work because there was no clean out at the property. I called the provider and left a message to discuss and hadn’t heard back so I called ORHP on 3/25 at 8:53am and advised that I hadn’t heard back from the plumber. Lady told me she would reach out to them to call me and that I would still have 30 days to get fixed if I was able to get a clear out. I called another plumber and they were able to get the clog cleared just fine through the p-trap so I called ORHP today to see if I can get it paid for or my $100 service call refunded since the plumber that was sent out didn’t do the work and hasn’t even returned my phone call but ORHP is saying they have no logs of me calling when it’s clearly on my phone log that I called on 3/25.

It’s always a pleasure to talk to the staff who answers the phone when I call for a repair. They are very professional and enjoyable to talk to. The companies they have sent out are companies that are professional and get the job done. I will recommend them to friends who need repairs done at their homes.

We were looking for this kind of policy when we first bought our house. It may have been part of the sale, maybe the sellers or the Realtor set it up. It’s been a few years, so we decided to stick with it after the first year.

I was recommended Old Republic Home Protection when I bought my house three years ago, and it's been a great experience. When I have a problem, they always come through.

It’s been great. We had our house rekeyed, had a problem with the air conditioner and Old Republic took care of that. The customer service people were pleasant, very helpful, and the technician was very nice, thorough, and did a good job.

My refrigerator was making a lot of weird noises. The technician that Old Republic sent out replaced a switch in it, and it seems to be working out. We’re going from there, keeping an eye on it to see.

What I like most about having Old Republic is they come on out. They don't leave me leaning and waiting, especially when I have something that really needs to be done. It goes smoothly for me. I call it in, they give me a claim number, tell me when somebody's coming out and how much I have to pay them. As far as having repairs done, I haven't had a problem. The dryer wasn’t working, which was a big concern, a contractor came out, fixed it and it’s working perfectly.

I took the house to put my employees in, and Old Republic was offered it to me at the closing. But I’ve had a couple of issues where I bought the top-of-the-line that they could do on the house, and then they come out. I had a leak stopped up, and they said they couldn’t do anything with it. I took my own employees, and they were able to unstop it. No problem. The drains were.

I submit claims with Old Republic over the phone. Their reps have been really good so far. The techs were nice and the service was great.

I had my double oven repaired after it caught on fire at the top. I called Old Republic and the technicians who came replaced an element. About a year later, it did the same thing again. When I called them, the guy said it didn’t catch on fire this time, so the warranty wouldn’t pay for it.

I filed a claim with Old Republic for the garage issue and the technician came out and did a good job. He was knowledgeable and helpful. The repair went well. It was fixed the same day that they came out.

Our Realtor said that it would be a good idea to get Old Republic when we purchased the home. When I had a claim, I called them up and was able to talk to a person, not a robot. They were very nice and helpful. I had follow-up questions and they responded. They referred my claim to a plumbing service, and then they reached out to me about making an appointment. The day of the repair, I was running errands and he got here first and was very nice about waiting. It was only a few minutes, but some people tend to leave, so I was impressed with that. He came in, did the job really fast, and that was it. I appreciated that the service was fast, both from Old Republic and the contractor.

Old Republic has taken care of our issues very timely and handled everything very professionally. I like how easy they are to use and how quick the response time is. When I submit an issue, they’ll call me back within probably an hour and they’ll have a technician on the way. Lately, we had electrical issues with our air conditioner. We just called in, and they had somebody out here that day. We’re going to try to figure out how to extend the home warranty with them this year.

We were buying a home, and our Realtor told us about Old Republic. So we purchased the warranty. The first time we called them, we had two issues with our air conditioner. It was easy to make the claim, but in order to get approved and the repairs to get done, it takes forever, and it's horrible. It was 100-something degrees here, and it took them two months to fix our air conditioner. It wasn't the contractor. It was the home warranty. They said that it had to go through proper channels and proper commands. What I like most is that it was easy to make the claim. What I like the least is the time frame. They told me that for it to get approved, it could take 7 to 10 days. But they don't approve of anything immediately. It's worth it. It definitely saved us money because our unit was older it didn't have to be replaced. So we had to pay 400 bucks for the re-piping. But that's to be expected.

Pristine Plumbing arrived and spent almost an hour but they were unable to unclog the sink. Another plumber came the next day with a 50' snake and was successful in unclogging the sink. The second plumber also spent approximately 1 hour to accomplish the goal. Both plumbers were professional and friendly. I would recommend this company again. Thank you.

Thanks to the coverage we get with our Platinum Plan, we have peace of mind whenever something goes wrong in our home. Our coverage has provided us with a brand new water heater, a brand new dishwasher, and countless repairs on our Air Conditioner. We always know that when we make a service request, our repair will be completed in a timely manner. We have used Old Republic for many years, and it has absolutely paid for itself!

The HVAC company went above and beyond to take care of our system. Their technician was more than patient while helping me understand necessary cleanings and repairs, was very knowledgeable, and went out of his way to assist with getting our system up to par - just before I deployed! Now I can rest easy knowing my family will be comfortable during the hot Texas summer! Quality service all the way around with fair pricing, definitely keep the company on your docket ORHP!

A professional repairman was selected and sent by Old Republic. The repairman arrived on time and discovered and repaired the problem with my refrigerator's control board promptly. The repairman was very polite and spoke clearly as he described the problem and how it was corrected. He left the work area clean and my refrigerator has operated properly ever since. Thank you.

Response time was very fast. Our water heater was shutting off repeatedly. They send Alvarez Plumbing, in SoCal to fix it. The guys were great at explaining the process and issue and got it taken care of right away. Punctual and very professional. This is my second service through Old Republic and it's been worth it compared to paying full cost for repairs.

We have had ORHP for ten years, and I am questioning why I keep renewing. They always send providers with terrible reviews and sketchy service. We are paying a fee for a pool issue even though the company showed up and said it was electrical. The electrician was not helpful, lied to ORHP, and tried to call a buddy to refer us to. My husband was not comfortable and we ended up hiring our own company after research and paying out of pocket. When you called customer care to complain, they were rude and sided with the provider. Again I truly debate why I continue this policy… I pay extra for pool, but pool company can’t help us with a loud motor “until it breaks”.

Why replace my shower handle for a cheap plastic one? Now my stuff is mismatched! You guy could've at least paid for a metal handle. I wish this was explained to before hand else I would have canceled the work order!

I’ve had Old Republic warranty for 2 years. Most recently I called about my water heater. I was told under my plan that it was covered. What they didn’t tell me was the fine print. I had one of their providers come and check the water heater. The plumber deemed it as unsafe and drained it. He said that it would have to be replaced. This is when the fun starts who is going to replace it. I’m going on three days of waiting for Old Republic. They like to keep you waiting, lie to you and push it on to someone else. As of today I still do not have a water heater. I was told by a manager they call today by 11:30. It’s Friday and we know nothing will happen. I will never recommend Old Republic and will be cancelling. Good luck.

This company will constantly look for the cheapest way to solve your issue. Most of the time this creates a terrible inconvenience for the customer. Some of the repair companies they use are incompetent, yet they continue to send them out on jobs. Even when proof is shown of their incompetence. Do not recommend using.

When I bought my house, the Realtor had Old Republic on there. And I think Old Republic is all right. I like what they do. And I’ve never had any bad stuff with them except for a couple of times when I thought I was covered. Like when my central air and water heater went out, I didn’t know I had to pay all that money upfront for them to put those in. I thought all that was covered there. And they wouldn’t allow me to upgrade because they said that my account was ready to expire.

I’m a realtor and my daughter has a policy with Old Republic. I usually am the middleperson because they’re usually at work. I usually call over the phone to submit claims as I’m a talk-to-a-person kind of person. Everything has always been pleasant. The most recent claim was over my daughter’s heater, and it has been working okay since the repair.

My Realtor purchased Old Republic for me as a gift, and I'm very grateful for that. I’ve had it since I bought my house in December. Submitting the claim is very quick. They did a wonderful job with the repairs that needed to be done for my dishwasher, but it was a bit of a process to order the parts. I'm happy with the service.

Old Republic took very long. Every time I've called, they put me on hold, which was fine. I do understand you have to look back at tire reports to see what has been said so you know how to address it. But I was on the phone for 20 to 30 minutes each time I called.

Old Republic was included with the purchase of my house. I just looked at the paperwork to see how much the actual total is, and the service fee is very minimal.

Old Republic is our home warranty. We just moved in. So, we've had them for like two and a half months, since January.

Submitting a request at Old Republic through a cellphone is a little difficult. The website didn't really accommodate that too well. But it worked either way.

I’ve kept Old Republic on all my houses since 2017. They’ve made me happy over the years, so I’ve stayed with them. Calling the call center could be a little quicker, but that’s really my only issue. I understand that with today’s economy, a lot of places are short‑staffed. When it comes to handling claims, they’ve done a great job getting the work completed.

I had a claim one time, and the experience was good. A garbage disposal went bad, and I called Old Republic. About a week later, they came out and swapped it out. Old Republic is what my Realtor recommended to be the best one. The Realtor provided me with the warranty when I bought the house, and I stayed and renewed with Old Republic after the first year. My sister bought a house and I referred them, so they bought a warranty with them also.

It feels like Old Republic is an old friend with great vendor contacts. The online process is extremely simple and their communication thorough and immediate. Both times I've needed to use them, their vendors showed up on time, worked swiftly and respectfully, and had my appliances up and running in no time. I can't recommend them enough.

Everything worked out great with our claim. Filing it was really easy over the phone. We were given the company name of the contractor that was gonna be showing up. We were told that we were gonna be given a phone call by the contractor, which happened, and everything went smoothly after that.

I've used Old Republic already, but I found that really disappointing because I just got into a new home and my dishwasher stopped working after using it for the second time. I used my warranty that I had through the Old Republic and the guy came out and found that the air gap was clogged, so he just unclogged it. I was a little mad I had to pay 100 bucks for just for a minute's worth of work, but it's been working great. Overall, it was a good experience so, but I'll wait and see for future issues.

I had Old Republic send a technician because my fan kept coming on and I didn't know if it was a thermostat problem or a hardware problem in the attic.

The Old Republic rep, Janelle, was amazing. She just sold the product so well. I've already filed a claim and they came out and fixed my sump pump right away. But my microwave has still been broken for a month and a half and there has been no follow-up. I still would refer everybody to Old Republic.

My experience with Old republic has been horrible. They owe me money. They're a rip-off and con artists. They're scammers. They owe me at least $200, plus my time and emotional well-being from what they put me through.

Old Republic is a great service. We've purchased rental properties before, and we were given the option for the new home buyer protection plan and they offered us three. We looked at the policies, and we chose Old Republic for two reasons. One, the price is competitive and well worth the service. And two, we had a great experience with them before.

I found Old Republic through my Realtor and it’s been good. I just recently had them come out to check my refrigerator because my freezer wasn't working and it wasn't getting the food cold. It turned out one of the little shelf thingies that’s there was put on backwards, so the door wasn't closing completely. But it’s working now.

Old Republic replaced my water heater. To submit the claim, I went through an automated system. And they give me the contractor’s name and number. They said, “They'll call you, but here's their phone number.” And it worked out great because they provided excellent service. Everything is functioning real good now. Old Republic I the best that I know of.

It’s been okay. I called for service request and the lady I spoke to was awesome. My garage door wasn't closing. They came and they said it was a wire. It's still doing it, not as often as it was, but it's still not going down. I have to force the button, keep pressing it multiple times, so I need to call them again.

Old Republic provided excellent service. The automated system worked well and the follow-up was thorough. The technician was dispatched within a couple of days, which I thought was great. The contractor determined that the pool pump needed a new filter, and so he worked diligently to get that repaired. The response was very quick and they did everything right.

My wife took care of getting Old Republic Home Protection, and I think we'd had them when we were in California. Over the seven years, we've had two electricians, the garage door guy, and a couple of plumbers come out, and it’s always been very easy and thorough. My wife sets up the service with a phone call to a representative. As for the price, it is expensive, but not as expensive as dealing with other people would have been. We have recommended Old Republic to several friends.

When we bought the house, our realtor connected us with Old Republic. The interaction with the representative went smoothly and they were able to send someone out in a timely manner, and the technician did a good job explaining everything while handling the issue we’re currently dealing with. We do feel the deductible is a little high, but other than that, it’s been good.

It's peace of mind having Old Republic. I've been a property manager for our own properties, without having the service plan, and the out of pocket can be great. And I understand that I'm paying a fee every month, but so far, I've had a 100% or more return on investment on three properties. So, I'm very pleased with Old Republic. We had a plumbing claim in Sun City, and the property was empty. We told them it was a rental. They asked if anybody was actually living there at the time and if we needed immediate care. We said no and they gave us an appointment the following Wednesday. Otherwise, it would have been at night, and we weren't even sure we could get service because it was already midday. My husband met the plumber at the rental and he did the service. I haven't had any complaints about any of the contractors. Last year, we had an AC issue at my son's house. The guy who came out said it would have cost him over $500 if he didn’t have a home warranty. He only paid $75. It was really easy to log it in and request the service. They called, asked questions and then they scheduled it, and I could see the schedule online. I could see where my payment was gonna be charged online, when the service was provided the next day, the payment was charged to my card online. It was almost seamless.

Old Republic came with the house when we purchased it. We haven't had any problems with them. We've been very content with them. If we have a problem, we call, and they take care of it for us, get a service provider out here for us, and everything. The service has been great.

I called in, Old Republic sent a guy out, and fixed the water heater. He came out and thought he fixed it the first time, but he had to come out twice. It took less than a day. It was fine.

I’ve been with Old Republic for about two months and I heard about them through my Realtor. I haven’t had any issues with the claim process, the claims are processed quickly.

Old Republic was recommended to me through a Realtor when I bought a house. I used it, and I like them. The technicians who came to my house got the job done, were on time, and everything went well. I haven't had any problems.

I had my water heater leaking the other day, and I had to turn in a claim through Old Republic. But it wasn’t the actual water heater. It was the supply line, but it was filling water. 

We had an issue with our toilet not flushing all way and getting clogged. I placed a work order with Old Republic Home Protection, which was very very. The response time was fast, I had a call with 48 hours from a plumber and it was fixed in a week!

Well pleased with work done, workmen were very polite and did a great job! Would recommend to family and to friends. I have had bad experiences with work done with other companies in the past and am now pleased with the experience that we have had with Old Republic. Thank you for work well done.

Though we have had 2 different service providers replace the same heating element and timer, we have not been offered a replacement dishwasher. It is mind boggling to me that a company would spend more money to fix a dishwasher that is 20 years old rather than simply replace it. Now we are out the $220 and will likely have to purchase a new dishwasher ourselves. That has been very disappointing.

Thought this would be major issue (both kitchen sinks backing up). Enrique from Tibercios Plumbing showed up quite rapidly and did his plumber things which we thought took care of issue. 2 days later back up occurred again in same 2 sinks in kitchen. Called Old Republic and spoke to Shay who with a can do attitude told me that ORHP would do a call back for original vendor. She did and the original plumber was back and really rocked in handling issue. At present all is good, wife is happy and cats now let me pet them. Thanks for all from us.

The ice maker had to be completely replaced, and the dishwasher drain was clogged. Both techs were very experienced, professional, and pleasant. They did a great job with a minimum of fuss. I would highly recommend them. They did a great job and I am very satisfied with the results.

Over the years, I've owned several different home warranty programs in several states and this is by far the best one I've owned. Recently we had an Electrical issue and after completing the request online a work order was created and the assigned vendor was able to provide prompt and quality service. Highly recommend.

Awful experience from service provider. Required multiple calls to ORHP. First service provider never returned any phone calls and failed to show up to multiple scheduled appointments. After calling ORHP several times did they finally connect me with a reputable service provider. Extremely unhappy with my experience and will definitely be a factor when considering renewing my home insurance. I will most likely not renew.

JJ Appliance took 3X to fix the microwave with the same problem. The problem is simple: The microwave light is off when the door is close but the microwave is running. When you let the door open, the light is on but the microwave is off. I have to pay 3x call orders. It almost cost as a new microwave. Really disappointed. I hope this is never happen to me.

The technician was knowledgeable and professional. He knew right away the issue with my appliance. He fixed it the same day and ordered a part which he felt would break within six months and can back and put it on. Positive experience with no wait time. Reasonable deductible. Courtesy and respect for me as a customer and for my property.

They are very responsive if you send them an email during an open ticket, but calling them is quite a different matter -- I have been on hold for over 40 minutes and no one answered. They assigned a dud of a contractor who never showed up but they quickly cancelled that dufus and found another. I would choose this company again over the other one (a company with a history and a class action lawsuit because they avoided honoring claims).

I’ve had plumbing and electrical issues, Old Republic sent out professional and friendly technicians to repair, and everything has been working fine.

The technician was very good, very knowledgeable, and also very kind.

Old Republic has a portal online where you request whatever types of services under the warranty that you've purchased with them. And then they assign it to someone local in your area. They come out, determine what's wrong, whether or not your warranty covers it and fixes it. And then once they finish the work, then the claim is closed.

Everything's been good and fine with Old Republic. I have it over 300 properties and 've never had a problem. I love them. They’ve been really super good, and I've always had everything addressed that I needed in a timely manner. I'm grateful and thankful for it.

When I purchased the house at the end of October, the owner purchased Old Republic as part of the deal. There's a trash compactor that didn't work they had to turn something on or maybe clean it out a little bit. They fix it. Then the washing machine was walking across the garage and pulling out from the wall. So they sent somebody to fix that. I had a recent electrical call where an electrician had to come out because the house was shorting for some reason. We still don't know why. But they seemed fine. I didn't have any complaints. They were helpful and responsive.

Old Republic is really good. They do a really good job, so I'm very happy.

I had a garage door specialist come out the day after I requested it and had it fixed within an hour or two. He was excellent and had great communication skills. Other than that, I paid for Old Republic to send pest control out but I never had anybody come out. They didn’t have one that was in the area, unfortunately. It would be great if they had something they could set up and if they could get more contractors for pest control because I couldn’t really find one.

Old Republic is a great warranty company and I love it. My heater went out, I called for service, and the technician who came out was really good. He came on time, checked everything, figured out a part needed to be replaced and replaced it on the spot. It was really good. It’s worth having because it saves money.

I had a great experience with Old Republic. My HVAC wasn't kicking on, they replaced the latch and fixed it

With Old Republic, it was a good experience, kind of neutral about it. But the one thing that I complained about was the third-party company that they used. It was a horrible service. But it was not the Old Republic directly. So I did mention this to them, and they were gonna make notes and address that. I don't know what they're gonna do or if they're gonna do something. I only used them once. It's kind of too early to judge them or to have an opinion. But with them, insurance is definitely the right choice because of the prices.

I had Old Republic for a year, and I filed claims over the phone. The waiting time is almost an hour just to get your call taken and then shifted around to get hung up on and so I have to do it all over again. That is not acceptable.

My husband chose Old Republic first, and I continued it. I’m very satisfied with them. The people who come out are on time and very polite. When they say they’re coming, you need to be home and on time, because they show up when they say they will. They also answer questions and take the time to explain things.

My friend has One Republic and then she recommended it to us. We already called them a couple of times, and it has been very good and helpful. Recently, I filed a claim for my water heater as there was water leaking. I called for that claim, and it was easy. The contractor came and changed something inside. He was good. I recommend it if somebody wants to do the home warranty.

Old Republic was bundled with the home when we purchased it six months ago. The most recent claim was a plumbing issue for a busted a pipe. I repaired it myself, but I did call out a plumber to inspect everything to make sure it looked okay before I patched the hole. The technician was great and he said everything checked out and looked good. He did a really nice inspection. I was there when he did it and no repairs were needed. The overall cost and quality of service is also great.

The experience with Old Republic has been good so far. I heard about them through my friend who owns some properties and suggested that I get them for renting out my home. I’ve had them since November. I had a claim for a garage door repair. My tenant reached out to me because it stopped working. He said it wasn't opening, and Old Republic said whoever they hired wouldn't replace some sort of electrical piece and the wheels as well. But with the technicians who came, it sounded like it worked out well.

The circuit board for the air conditioner flipped off. We had lost power a couple weeks before, and I guess it tripped. And we didn't realize it because it was actually up under the house. Old Republic was fairly quick in sending the tech. It took about four day. The tech was able to put it back on for us and get it working. He's polite, knowledgeable and very good.

I had a different home warranty company for many years. When we had issues with the water heater, they ended up replacing it, but then charged me over $700 for what they called “code upgrades.” That really upset me because a lot of the items seemed like small, made-up add-ons. It felt like they had overinflated the price.

I’ve had Old Republic since we moved in 2015. My most recent claim was for the ice maker. The first people who came out didn’t fix it, so they had to send somebody else. The second time around, it went fine. The technicians were good, and the ice maker is working okay now.

Old Republic Home Protection came with my house when I closed on it, and I’ve been protected for about a year. I like the pricing the most. It’s only $100 to have somebody come out. They have a way to make payments online, but the providers can also take electronic payments when they come out to your house if you can’t pay online.

I’ve been with Old Republic for less than a year. When I submitted my first service request, my experience was terrible. I had to call, but it was all automated and there was no way to get a real person on the phone. The system kept saying they would send somebody out, but nobody ever called and nobody came by. I called four times in a month and heard nothing.

Old Republic quickly sent a technician for my leaking water heater and he was very nice. He only came for one day and said that he would submit it for approval. He came out a few days later and replaced it. Everything seems to be working fine. Filing a claim was very easy. I called the phone number and they handled everything. It was surprising and pleasant.

Don't expect fair treatment. First time they outright lied to me about a water heater being under warranty and they knew was not. They told me that it would be three weeks to get a response from the manufacturer. I called the manufacturer and gave them the serial number and they instantly told me it was out of warranty by 4.5 year. My fridge has been down since Thanksgiving and it's now Valentine's day and it is still not fixed. The first vendor said it was a control board and replaced that. It broke down again in a few day. They sent the same vendor out who said it was the compressor that needed to be replaced but he could not do that type of repair. They send out a second vendor who says the compressor needs to be replaced.

Old Republic seems to be a good, reputable company. They have been taking care of problems, although slowly. They seem to be working out pretty well for me at this particular time. I just had a furnace that they replaced. Everything's working good so far, except for my air conditioner. Old Republic followed through and let me know that they were sending a person out to take care of the problem. But instead of replacing the AC unit, they decided to repair it. They're probably trying to save money on their end. But that’s downtime for me, and I have to wait a couple weeks for a part that they ordered. The contractor was reputable, and I initially had gone through them before. The guy told me to run the unit to see if it’s gonna work sufficiently, and if it doesn’t, that I need to get back in contact with Old Republic.

I didn’t have any trouble submitting a claim with Old Republic, but I struggled a little getting to the right place to make my claim and check on it on their website. It was a little challenging because when you just Google Old Republic, it takes you to the main page where you can try to start up a new contract. I kept getting to that page instead of the portal where you actually make payments and do all kinds of stuff. I was only able to figure everything out when I went back to an email I had received after signing up and clicked on the link.

Updated on 02/26/2025: I cannot give Old Republic a good rating. They are terrible! The end of my other review Aaron says resolution in progress, NOT TRUE. Please don’t purchase their warranty, save yourself a lot of grief. Frances

Old Republic Home is a good insurance – I am very happy. A good friend recommended it to me. I usually submit a request by phone. They took care of a plumbing issue at a rental property not too long ago.

My Realtor purchased the home warranty for me when I bought my first house in November and I usually submit the claims online.

I made five claims with Old Republic in the last couple of months and they have all been great. It's very easy using their website to do a claim. The recent one was for the freezer not being cold enough. They took it apart and said it was in pretty good shape, but it was just old and there wasn't anything they could do to fix it. They said I had to wait until it dies before they could replace it. So it's unfortunate that I can't get a new one before it dies and I would lose $1000 worth of food when that happens.

I’m pretty satisfied with Old Republic. The technician who came over to the house was a real gentleman. He’s fantastic. In the summertime he came out for my air conditioning and fixed it. On his latest visit for my heater, my thermostat wasn’t good. He made an adjustment and told me the thermostat was all messed up and that I needed a new one.

I didn’t have any problems at all with Old Republic. In fact, they are going above and beyond. Submitting a claim is pretty simple and easy. I can call or do it online. They send out someone, and the contractor finds out what's wrong. The two contractors I’ve had were excellent. For the AC issue, the guy put in a new fan motor, put a little bit of Freon, and did a wonderful job.

Old Republic did really great as far as getting somebody here and getting everything taken care of. My most recent claim was for our hot water heater, which quit heating water. I called in and spoke with somebody, and they set it up to have someone come out. I had to call and reschedule four or five times because of an emergency, but they were prompt and got it rescheduled.

My husband’s aunt was our realtor for purchasing our house. She had positive experiences in the past with Old Republic and had requested our thoughts on having Old Republic Warranty and having the sellers purchase one on our behalf at closing. I’ve done most of submitting the claim, if not all, via a phone call. One of them was virtually. Their website could be updated, but it works efficiently and that’s what matters. I had success with every submission and it’s very easy to get in touch with them as long as it’s within the business hours of the customer service line.

We had a pipe leak underneath our sink and in the wall. And then I called Old Republic. They sent a plumber out who fixed it.

I had a hot water heater issue. It got hot real hot one day and just cut off. No more hot water the next day. I called Old Republic and they tried to get a couple other people to come out. But they were tied up, busy. It took Old Republic 10 days to get people out here because of the snowstorm.

Old Republic Home Protection has the most coverage for the best amount of money that you can find. It's really easy to deal with them. No loopholes, no nothing. Just call and schedule and they take care of the rest.

The technician that Old Republic sent out did good. I had an AC unit that wasn't working good. It was really cold too. It took maybe two or three days for Old Republic to send them out. The technician had to get some parts and come back to fix it. Now, the AC unit is working.

I’m not at all satisfied with Old Republic. I’ve had a lot of trouble with the heating system and air conditioning in the house. Whenever I call them and try to get a repair company, they don’t pay attention whatsoever to where my house is located. Each time they automatically select a company with which they do business that sits in Northern Virginia outside of Washington DC. That company would take, on a good day when traffic is light, three hours to respond and drive all the way down to Providence Forge.

It's a lifesaver when things break, everyone should have a home warranty. I’ve been with Old Republic for five years now, it first came with the house when I purchased the property.

All the techs that I've gotten through Old Republic have been really great, which is why I keep renewing.

My experience with Old Republic has been good. I’ve been a customer since June of last year and I’ve been satisfied with the service so far. The control board on our heating was broken so it wasn’t heating correctly. They sent out a tech and he was very knowledgeable. It took less than a half hour to diagnose the problem and then they scheduled another day to come back and fix it. It’s been working good since then.

My wife is the one who found Old Republic. I’m not sure where she heard about it, but we’ve been very happy with the service. What I like most is the peace of mind of having repairs done in a timely and efficient way.

I just made one claim with Old Republic Home Protection on my heater. The contractor fixed it the same day. It was quick and good service. I didn’t have any problems. The customer service was fine.

It was leaking, so the technician had to come out twice because it was still leaking after the first visit. He said there was an additional issue, and they’ve since fixed it. Old Republic sent the technician out promptly. They were good, went into the backyard, and handled it. Overall, it was relatively easy.

We had two recent claims. One was for the rekeying service, and the contractor got it done pretty quick after the request. The other was for a stuck water valve, and the guy took about a week to get back to us and showed up, but he solved the problem. The contractors were fine. I had no issues since the repair. I had a good experience with Old Republic Home Protection.

We bought the house about a year ago, and our Realtor included one year of American Home Shield. I didn’t have the best experience with them. One of the technicians who came out told us that Old Republic was easier to use.

The most recent service was for the sump pump in the basement. The technician did very well, especially with communication. We had to wait a day or two because something needed to be ordered, but it wasn’t much of a delay.

Very Dissatisfied. Just moved to a home and wanted to get something simple but no go. Needed a refrigerator replaced. Took them a week to have someone come by and charged me $100 just to take a look at something that I had already done. Took out the bolts to take one look and say, "Yeah I can't do anything. The compressor was no good but I'll file the report. "Took them a week to respond with an email asking me to have my own contractor to fix the problem? Wasted my money on something that was so simple. Thanks for nothing. Just making me spend more money for nothing.

Furnace was repaired twice then finally replaced after two months with no heat during a period where temperatures were between -10 degrees and about 20 degrees. A supervisor admitted that a customer service rep had lied to us on a recorded line. Very very very disappointed in the experience. Since the Ohio contract indicates we cannot canceled. We will not renew our contract upon expiration.

We had a pipe leak that flooded a large part our living room. I contacted Old Republic, via email and had an immediate response. They contacted a plumber, who in turn immediately responded to me. The plumber fixed our problem and within an hour I received an email from Old Republic, that the claim had been settled and closed. I appreciated the speedy response during such an stressful time.

Called for heating repair on 1/25/25. Have not been able to schedule repair. Provider is very busy. He texted on Monday 2/3 that he would get back. It's 2\6\25 and I have not been contacted. Bad service. BAD service if you have to get back to you just to schedule an appointment.

Whenever I call, I usually am on average on the phone for 30 minutes. The vendors usually will schedule well over 1 week for an appointment. I was without a washing machine for over 3 months due to the vendor not being able to fix the problem with 5 multiple visits.

A & J Appliance Repair does a great job, explains what he is doing and what you can do to avoid future problems. He checks with you on your schedule and works around that, texts when he is on the the way and has the parts needed to fix the appliance. I have recommended him to several people.

The online presence is the best part of Old Republic. It’s really easy to book, pay for service, and monitor your claims. I’ve found that using the website is much quicker than calling, because the hold times and the whole phone process can take quite a bit of time.

Service All repaired the leaking toilet/was able to determine issue immediately which was an overfilled tank. Water level adjusted and no issues since then. Quick response time. Pine Belt also responded quickly and was able to discover issue immediately-a loose wire in the outdoor unit. He had put in the original unit so was familiar with it. It was repaired heat pump immediately with no further issues.

We've had Old Republic Home Protection going on 3 years now. The policy has more that paid for itself with the items that have been repaired thus far. They have saved us a great deal of money and frustration. We would highly recommend their services. The contractors they use are very professional and timely. All repairs have been solid without any need for a return visit.

The customer service and choice of providers was good. There is an ongoing issue with my refrigerator door seal that was worked on and disregarded, never resolved. The most disappointing was your company did not renew my policy. I was rejected, likely because I filed legitimate claims. You should be able to file some claims and not risk denial of future insurance. It is unfortunate that your company has done that to me.

Once a service call has been placed and the fees due are paid, there is zero follow-up by Old Republic. It is left up to the customer to contact the repair service providers or Old Republic directly for any type of status update on their claim. Which is very disappointing. Service status updates should be provided and a regular and consistent basis via email or the website. The website could also use a makeover as it seems antiquated and outdated.

I've used Old Republic twice and my experience has been excellent. I had one issue with the pool pump. The techs came out within a week and fixed it. It was $100 service fee. The other thing was the toilet. The techs came out again within a week and fixed it. The service fee was $90. The techs are excellent and I'm happy with everything.

My air conditioning unit went out, and Old Republic replaced the system. I did have to pay some out‑of‑pocket expenses. The technicians were pretty decent, and I had no problems. The claim process went fairly smoothly. Everything I’ve dealt with through the warranty has gone smoothly.

I don't have any problems at all with Old Republic. It's nice that I've got coverage on the house in case something happened. I’ve had it on this house for four years now.

Old Republic is a good company. I’ve only filed two claims, and the technicians they sent out did a good job. When I got problems with my air conditioner, the guy came right away and repaired it. The customer service reps listen to me and treat me well, and the people who come to repair are nice too.

When we bought the house, we required them to get Old Republic for the house. I've only had dealings with them one time, and I was satisfied. There have been two repair issues. The first one, my water heater stopped working, so they had somebody out here fairly quickly. The heating elements were replaced. It was a very nice young man, and he took care of the problem. It's been satisfactory so far. Except it takes too long to get them on the phone.

I have had Old Republic Home Protection since the beginning of December. I filed a service request by phone, and they took care of it right away, within a couple of days. I actually wasn't here when the providers came. We had a friend of ours here, and she said everything went well.

Old Republic was purchased for the first year by the real estate company that I bought the house from. I’ve continued with it and have had it for eight years now. They've been efficient and have taken care of everything that has gone wrong with the house. I haven't had any problems with them other than maybe just the cost going up both in the policy premium and whenever you have someone come in. There was an issue recently with the washer that they couldn't repair, but they eventually cashed me out since it was non-repairable.

I've had protection for quite a few years in my heating unit and I added my washer dryer and refrigerator. When you call for a claim, some of them you have to wait a week or something, that's ridiculous. Some contractors are very knowledgeable, others in and out right away. They don't wanna be bothered or take the time. This was the only time this last year that I had to call them, and they made out. I was satisfied, but it keeps going up every year more and more. It's very expensive. And like me, I didn't use it, so I lost out.

Old Republic just resolved whatever needs to be done. My experience submitting claims was great. There wasn't any situation or fixes needed yet, just regular maintenance.

We were having a water heater issue and it was handled very quickly, promptly, and easily by Old Republic. Getting in touch with their representative took less than five minutes, and then they had a service provider out within 24 hours.

The people that we bought our house from last March paid for the first year of Old Republic Home Warranty. They just sent me the paperwork. They covered that for me.

About five weeks ago, my dishwasher stopped working. The technician came out and said something had chewed the wires, but he didn’t show me. I had just bought the place five or six months earlier, and the dishwasher had been working before that.

Be aware of this company. Twice in the last two years. I've tried to use them. Just to be told I don't have coverage! Last year I upgraded to the highest coverage. Was assured all appliances are covered. They refused to send anyone out saying I don't have that coverage. I've been with them since 2008. In my opinion they're just a money grabbing insurance company. Stay away!

Customer-service-wise, it's take it or leave it. Old Republic is the first home warranty company that we’ve dealt with, we’ve had some good moments and some not-so-great moments. The claim part hasn't been a problem. It's getting stuff fixed that’s been a problem. When we moved in, the AC went out, it took us over a month to get a replacement. The out of pocket when it should have been covered wasn't really explained to us and it took a long time to get it settled. So that was ridiculous. A month ago, our heater had gone out, and the people who had put the AC in had mentioned it to Old Republic, but Old Republic did nothing until it went out. It was working when they came the first time, and about a week later, it went out again, so they came back out, fixed one part, and that was it. And even though it was set as an emergency because we were in freezing temperatures, I didn't see people until the end of the day.

Filing a claim request is fast and I’m very satisfied with their contractors. I have had Mason Plumbing before working on a shower and they had been outstanding. I called on a Saturday and got it set up. I got a call back from them early Monday morning saying they wanted to come out to our house that afternoon.

The people I bought my house from, bought me a warranty through them. They’re good. I recently made a claim. The contractor did a good job. They figured out what the problem was and fixed it. It works now. My experience with Old Republic Home Protection was pretty good, and I’m highly satisfied.

Old Republic Home was provided to us by the owner of the house we bought in October, and so far, so good. We've had the heat and the air worked on. It was fine. I spoke to a person and everything worked out.

I would never leave Old Republic for anything. The people that they send out to do the job are excellent and they're very warm. The last time I called in, I thought something was wrong with my heat, my washing machine and my disposal, and I didn’t like having so many claims. But the girl that I spoke with was so sweet and understanding. When the guy came out first for the disposal, he thought it was an electrical problem, so they sent the electrician there. When the electrician came, it wasn't an electrical problem, the disposal needed a new motor. They ordered it, called to let me know they were coming back to put it in, and my disposal is doing good. And when it’s about heating, Old Republic makes sure it's an emergency, especially when it’s cold, whatever parts they're supposed to get for your heat, they try to get it in time for you not to freeze and send back the person out.

I’ve had several claims with Old Republic, and I've only had trouble with one claim, so it's been satisfactory. They’re decently quick to send someone out, and they’re all very courteous and efficient.

We purchased a new home in June and Old Republic is the warranty of the home we purchased. I've only used them when I had a slight plumbing issue. We had a spot on one of our shower walls and they came out and looked at it, told me it was a quick fix shower head replacement. I wasn't going to have them do that. I let my husband do that because it was just a shower head replacement. But I still wound up having to pay my deductible for that service because they came out.

I've been with Old Republic for a month now and I haven't had to submit a claim yet. But I do know that there are a lot of caveats to what the warranty covers. That could be made clearer in the beginning before signing up. Besides that, they're professional.

Old Republic has been quick to send techs out and they've been excellent, knowledgeable, knew what they were doing and came up with good recommendations. Only thing, it’s $100 per call and there are some things that have gone wrong with the house where I didn’t wanna call individually for each item because $100 is quite a bit to pay just to check why the stove isn't igniting or things like that.