Old Republic Home Warranty Reviews

Insurance Co. rejected claim to repair or replace not working spa heater without informing me! Repairman said it needed a new circuit board and left to order one. I got a note from repair company that claim was rejected and a $4200 est. to replace heater at my cost! Will not recommend Old Republic!!

HORRIBLE EXPERIENCE. 3 weeks and our air conditioner is NOT repaired. Bad providers, wrong diagnosis, wrong part ordered!!! First provider - wrong diagnosis. Second provider submitted part to repair - wouldn’t do the work. Third provider - warranty company ordered wrong part.

When my pool pump was not working, I called Old Republic for service. They assigned AaronPools. I have had this company before, and was always please with their work. Very detailed and accurate. I have never been disappointed with any of the companies Old Republic employs. I’m very satisfied with the coverage my plan has. I have been a customer for 12 years.

Ac vendor was not qualified. Did not thoroughly asses the issue. Instead offered a "solution" that did not address the problem. I emailed to dispute the $100 charge and not heard back. Had to schedule my own vendor to come take care of this time sensitive issue. Too much of a hassle to schedule.

The folks I dealt with from Old Republic were outstanding. The Service Company Diamond Back Rooter Service did a Very Professional job. Thank You Again for Replacing Garbage Disposal. This was a first time service with You All and proved to be Very Valuable. I look forward to using Your Service in the near future.

Both of the recent vendors were horrible with little to no communication. Not resolving the issue with the first visit. No follow up communication regarding a rescheduled visit. The a/c vendor falsely claiming they sent someone out when they did not. The a/c was probably the worst of the two vendors, I definitely would never recommend that company to anyone. :(

I have had Old Republic for several years for several of my properties and my clients properties. I also experienced other HW insurances. I am generally happy with the customer service and their responsiveness. However, the providers are not as good. Sometimes it takes several providers to come for the same service and each have different diagnosis. They are more interested to get the service call that doing the repair. Also not sure why they keep using the ones that have bad reviews. I recommend Old Republic to send customers surveys and reviews of each provider and the ones with bad reviews to be eliminated.

We just moved into a new house and the dishwasher is at the end of life. We kept getting rusty dishes every time we washed them. I called and requested a new dishwasher. The handyman that was sent out replaced the racks which didn't help. Two days later he cleaned it. He was fine, but ORHP will not get me a new unit. Very frustrating. Not happy. I will not be referring them to anyone.

I was very please with the service I received and the men who came out were very nice, friendly and helpful. There was a misunderstanding that I wasn't too happy with but all in all I was happy. I was told the rekeying would be a no charge and then I was charged for the service. I called and was told that I'd need a coupon for a no charge. I don't have a coupon, so I have to pay and don't understand why I was told it would be a No Charge.

I had ORHW for years, then when inflation hit and prices went up, I went with another less expensive company. You get what you pay for and that year was awful! Terrible experience with that company. Came back to ORHW And needed help within a few months and they were right there for us. Don't go anywhere else, ORHW is the best.

No one has come back to fix them! Paid deductible and they say parts are on back order from August. The refrigerator part they say is back ordered but heard nothing about the dishwasher and still no one has gotten back to us. They told you they had an appointment but I didn’t answer the phone. They never called and I told you about it and never heard back. Very disappointed. Thanks

Technician was very knowledgeable and professional. Probably eventually will need system replaced but did not meet guidelines to do so at this time. Old Republic is a great homeowners company and I will renew with them when this contract expires. Overall I am satisfied with the service they provide and have already recommended them to other people.

Old Republic has been a great help to me with my properties. I highly recommend them. They are timely and easy to contact. I have had great experiences with them over the years. This is a great resource for homeowners and investors alike. I will continue to use them in the future.

Multiple issues including a fraudulent service provider for the initial visit. Second opinion scheduled twice and then cancelled. Trying to find my own "service quote" but ORHP is not helping and service area is limited. Received one quote however was more to replace the item. This is extremely frustrating as recently moved into new home and used the item a few times and then it broke.

Your system sent out a person that would not perform. You sent out another company took a week to come out. 3 weeks later still do not have repair or replacement. You said it may take another 10 days for decision making it month without a replacement. To date still do not have not heard from your company. Would not recommend this company to anyone.

We have had Old Republic since we purchased this home 9 years ago. We always have great service. Several years ago we had a plumbing emergency Christmas morning and they found someone to come out immediately and take care of it! Love the ease of making one phone call and they take care of everything.

It was easy to work with customer service to generate a work order. No hassles in getting quick attention. Customer service agents were polite and helpful. I was also pleasantly surprised that I did not have to spend much to get the work done. The technician was good as well - told me what the issue was and how soon it would be resolved. It was done in reasonable time.

Old Republic is a good house warranty. Their program is really convenient and easy. Communication with them has been super easy too.

Updated on 10/29/2024: Do not purchase a home warranty from Old Republic home protection. I paid in good faith for seven years on a warranty to cover my home, including my air conditioning unit. During the heat wave in California my air-conditioning unit no longer worked. The technician sent out with a bunch of lies about how my condenser was damaged by either pet or children and that it was installed incorrectly and how I needed to call my real estate agent and my home inspector. Well guess what? I bought that condo in 2017 so that’s not gonna do me any good is it.

I've been with Old Republic for 16 years. I like the technicians that they send out and I have appreciated the service that they have rendered. Especially the last one that worked on my air conditioner. I love that company and the same guy comes all the time. He's so nice. We have to pay in advance before the techs do the job, which the lady explained it to me. She said sometimes the technicians are not allowed to take the money, so they have to bill us. Then people get delayed about it. So, I understand that that's a new practice.

Submitting a claim has been fine. I file them online and in 30 minutes, they send a tech to do the repair.

I have called Old Republic four times and they haven't solved the ceiling fan issue. It has been a month. They told me they would call me, but they never did. But they changed the filter of my pool at no cost.

On most everything, they've been great and I have connected with their approvals department with a lady named Nancy and she's been outstanding. If I can't get ahold of somebody else, I can call her and she gets right back. Even though it's not her area, she'd look into it for me or even send it. Right now, it's just their service calls and rates went up, but their service has been really great. I have multiple policies with them and I recommend them.

I had a claim for my hot water heater. It was really windy and it blew the pilot light out and I couldn't get it started. The tech was out the next day and he was awesome. He was able to get it started.

I've had Old Republic now for quite a few years and they've always done right by me. I'm gonna stay with them. I've told people about them and two of them went with Old Republic. They take care of stuff when I call and have a problem. They are always pretty efficient in getting things done. Their contractors are very good as well. I had an air conditioning unit done three months ago. A real nice guy came out, found something that was bad and took care of it.

Old Republic was already on the house when we bought it and there weren’t any problems so we just kept it. I’ve done claims both online and by phone, and it's easier to call. The reps were pleasant and got us the people we need. Most of the techs were very good but we had one that we had a problem with. He argued with my son and the tech just left without saying a word. It took four different people coming out and about four months to realize what the problem truly was. In the end, the appliance wasn’t repaired because it wasn’t something that was covered.

The breaker that whoever built the house used shouldn’t have been in there. The electrician replaced it but it didn't fix the problem. So, he's in the process. We’ve been out of the country for a couple of weeks so we couldn’t get it done. In the meantime, the electrician didn't do anything with it until I got home. I called him on Saturday and he's gonna call me today sometime, telling me what he got from the insurance company. He has to call Old Republic and let them know that it didn’t work the first time and if they're gonna do what they're gonna do. So, I'm waiting to hear. But everything seems to be okay.

I had the worst experience with this company. Please stay away from them. Had an issue in my basement. Instead of help I now have to deal with the expenses of repairing my basement and the fee that they charge me. And all they did was bring a dumb plumber into my house to say exactly what I said over the phone. What a waste. Never again. Don't trust this company.

We have had a horrible experience so far with ORHP. We purchased our home on 8/2, within 2 weeks the AC system went out. Which is unfortunate for all involved, we had just had an inspection done and all was working with no issues. We are in Texas with summers over 100 degrees, we needed it fixed asap. The service provider that was sent out agreed it needed to be fixed and couldn't put a date on when it went out. Again we had an inspection just prior to purchase and it was working fine. It was denied saying it had to be a pre-existing condition. Obviously it wasn't as we had been living in it for a couple of weeks and all was working, plus again we had an inspection, specifically for the AC. We had to get it fixed asap so we hired a different company that replaced both the outside and inside units as they were both out. We continued to talk to ORHP as we didn't agree with their decision.

Plan is fine but I feel cost increases this year are somewhat out of line, For those of us who are on fixed incomes it becomes difficult. Most recent visit for plumber was not good since individual that was sent did not seem to have sufficient experience.

I heard about Old Republic when buying the home and I’ve used them about three times. The customer service was great and they sent contractors who are on their list.

I've had Old Republic for years and they’re the insurance people that I call. I had a service call with them last month and they were unbelievable, really good. A man came and put in a new water heater. He took care of it and it was a very good experience.

I've used Old Republic several times and I've been pretty pleased with it. When I have a problem, I call them and they send somebody out, and I pay an $85 fee upfront. The claims process was pretty good. They were pretty prompt about it and the people that they sent out has been good. So, that's why I wanted to try to go back with them if I could. I liked the people that they sent out. They were pretty nice, on each company. They were prompt. They did what they were supposed to do. So far, they fixed things and only thing that cost me was that upfront fee.

I've had to do a couple of claims with Old Republic Home Protection. They've been good. I called and sat on the phone for 45 minutes. While I was on the phone, I was able to get the online thing done and hung up. But it would be nice, because I had some questions, if they answered the phone.

Old Republic has been my home warranty people for two years. Contacting them to have them send someone out has been okay. I just put in a request and they give me the information and somebody contacts me. Old Republic has its ups and downs. Would I renew with them again? I will not. I had an electrical problem and the electrical guy came out and he told me to call to make sure that they were gonna cover the drywall because he had to make at least 11 holes in my bathroom in two separate bathrooms. So, I called and the lady on the phone told me it was covered. I told the guy, "Yes, she said the drywall is covered." He made another date to come back out to fix the electrical. He did that, and then I said, "Okay. So where do I go from here?" He said, "Contact them, and then they will have a drywaller to come out and fix it."

I’ve submitted requests to Old Republic both online and by phone and I’ve had a very good experience with the rep. We have had it for four years and the pricing is getting more and more expensive every year. But the coverage is excellent. We used it a few times for air conditioning issues and so far, it's excellent. Our air conditioner is 21 years old but it’s still working so that says something. I couldn't ask for anything more than what they've done. Everything’s been good with the techs. I have experience with other home warranty companies because I'm a real estate broker, and knowing the experiences of clients, Old Republic is the best. They've always responded and everything's always been fixed. So, we never had any issues.

When I bought the house, my realtor got us a home warranty with Old Republic for 13 months. However, when I submitted a claim, I had a lousy experience. Our AC quit on a Thursday afternoon and they couldn't get somebody out here till Monday. I called a different company and had them come fix my AC. When Old Republic's AC tech got here, he said there was nothing wrong with it. I said, "Yes because I already had it fixed."

When I placed a claim with Old Republic, they responded and had somebody come out. It was for a refrigerator repair. The service person came out and decided there was no leak. It was because the power had been turned off and the freezer leaked. But when he put it back together, he did not tighten the screw that holds the door. I did not notice it then a couple of months later, I called and asked if he could come out and tighten the screw. He said there would be another service call. I didn't think that was right. I did not engage him to come back for a second service call and I still have a loose handle on my refrigerator door. That's a relatively easy fix for somebody that knows about refrigerators, and it should not require another service call.

I've made two claims. One, the guy came out and there really wasn't much for him to do. But I'm not dissatisfied with his performance. The other one was the more major one. We had a microwave break and the tech said he couldn't do the work because it needed two people and his company only had one technician. Old Republic lined up another company for me and that guy came out and diagnosed it as a bad fuse. They're supposed to come back on Tuesday to fix it. The only complaint I would have is that, it took a long time to get a serviceman out because they were so busy. The first appointment they had was two weeks out. And now, because one guy couldn't do it because he needed a second person, it went another two weeks. Otherwise, everything's been pretty good.

When I did a claim for the AC unit with Old Republic, the reps on the phone were very professional. The contractor came out early on the scheduled date and everything was fixed. It was a satisfactory experience and I would use them again.

Old Republic seemed like they had a good price. Plus, my realtor had experience with them and she was very confident with them. So, I signed up with them. I recently made a service request online and the process was very smooth. It was approved and the work was done. I didn't have any problem with the techs and since they came out, the appliance has been functioning normally. But I haven't received the bill yet for the deductible.

Old Republic was part of our closing on the home we bought so the previous owner purchased the plan to go with the sale. Then, we sold the home and we purchased an Old Republic plan for the buyers of the home. It was great dealing with the rep when we had a claim. One group of service providers evaluated the issue and one group came out and said what needed to be done. And another group came out and fixed the issue. So, it wasn't a one size fits all type of interaction. The price of the policy is great. It's no big deal.

I'm still brand-new with Old Republic, but I had a claim recently and it was taken care of. The claim was easy to do, and it resolved itself for the most part.

Old Republic's representative has been very good, friendly and has answered my phone calls every time I've called. When I did a claim, I told them what was wrong and they said they'd get somebody out. But the first person they called never showed up. They had me stay here all day on a Saturday waiting for these people. I kept calling and it took a while. I had to get with the representative that sold me the policy to get the ball moving and change who they sent out.

We purchased a home in April and our realtor recommended Old Republic. Recently, I reached out to them for our air conditioner. I called and described what the problem was. The automated system told me which company would be coming out, when to expect them, and that they would give us a call. It worked seamlessly and they had somebody dispatched out right away. It was wonderful. I met with the guy and he helped me learn how to fix some of it myself next time. Old Republic is a genuine company who really lives up to what their brochure says. If you need to use their service, they're going to be very receptive and make sure that they honor what they're supposed to.

When I made a phone call to use my Old Republic policy, they had an automated system which was very easy to use. The very next day, I received a phone call from a technician and they were able to come out that day. They diagnosed the problem and got it fixed, and I was super pleased. I liked the quickness with which my claim was answered because I live in Alabama, and when your air conditioning goes out, that is the most important thing in the world.

When I first moved in, Old Republic was who I had for the first year. I liked it and decided to sign up again for it. It's worked out real good. The repair is immediate. I got one of the providers coming today.

We've submitted quite a number of service requests to Old Republic Home Protection, and our experiences with the reps have been extremely well. They send out excellent people to do the service. We only had trouble with one but they rectified that. They sent somebody else out different after we told them that we had some issues. They didn't hesitate and the next morning, the new person was out there.

This is the worst service I have ever had in my life. Had a real plumber out that told us the water heater needed replaced (16 years old). Then my husband remembered about the home warranty. They sent a joke who said, "Oh it just needs maintenance," and then never responded to us again. So we contacted Old Republic again and they sent another joke. We paid the fee for the maintenance and now I have no hot water. After working a 13 hour day I would just like to take a bath and take a shower before I go back to work in the morning. Y’all suck.

We went with Old Republic simply because our Realtor recommended them at the time we bought this house, which was about three years ago. I had never heard of them but she said she had a good experience and she knew a rep in the area, and they were reliable. From the beginning, we got quick responses. They have been very good and it has been important to us because we bought an older home. Some of the people who came were excellent and the AC guy was great. The AC guy I had before him, Roy, was very good. But he got ill and had to have surgery, so he's no longer working. Everybody who has come out has been pleasant but some people are more quality than others. FA AC has been good.

Overall ORHP has been a great company to work with. Putting in work orders is easy, efficient, and they will have someone out within a few days. My only grievances are being charged when someone has come out but my appliance hasn’t actually been fixed, and long wait times on the phone.

I called Old Republic when my refrigerator was not cooling correctly. They notified Spears LLC and Jamall ** was here the next day, ordered the fan, and came as soon as he got the part and replaced the fan. Jamall was very knowledgeable and professional. I would definitely recommend Old Republic for anyone looking for a home warranty.

My plan was to expire on Sept 24th. So when I renewed it on Sept 6th they made it only good till next Sept 6th, 2025. They should have renewed it as of the expiration date of Sept 24th, 2024. They cheated me out of 3 weeks of coverage I had already paid for. This is not a good way to do business. Sneaky. The woman on the phone didn’t say she was doing this. I only knew once I received the renewal email. So I had paid for three weeks (till Sept 24) that I am not getting. They made the renewal date the day I called which was three weeks early. You should extend my new plan until Sept 24, 2025 since you cheated me out of 3 weeks of coverage I had already paid for. Please fix this. Is this even legal to do??

Old Republic has been perfect. I had water leaking under my vanity recently and they fixed it right up. When I called to make the claim, the process was easy and when the techs came out, they were great. Having Old Republic makes you feel better and I would recommend them. In case something happens, you're good without coming out-of-pocket a whole lot of money.

As a new homeowner having extra protection on my AC & pool was a must. I’ve had a fantastic experience with Old Republic providing local expedited service. Customer service was very detailed and attentive to my repair needs and my concerns and sending a reputable technician to fix the issue.

What I have loved about Old Republic is that they respond and dispatch a technician within 1 or 2 days. Excellent service every time! And the technicians are lovely and professional. What I did not love was how the renewal price of my plan doubled and I could not afford it so had to cancel.

I've been using Old Republic for about nine years but one year, we had a dishwasher problem that we had to keep calling them out on and because I called them too much, they dropped me. I have two houses. I'm able to use them on one but I can't get them back on the other. I still like the company. They have the best vendors and I've never had a problem with the contractors they've sent out. I still recommend them. I just tell people to be careful how many times they call them out because they might get dropped. I'm in real estate and I’m the first to order an Old Republic. I have good experiences and I would love to have kept on with them but they have to draw the line somewhere. So, it's alright.

Old Republic is not the best. When I call in a claim, I would prefer to speak to somebody that follows this claim completely through. We had an air conditioning claim repeatedly last year and at one time, I spoke to 27 people. So, it's ridiculous that every time I call in, I have to speak to somebody that puts me on hold and tells me they have to catch up on my chart. I kept asking to speak to a manager and they would say they were the manager. If I need to speak to a manager, I want to be able to speak to a manager. So, then I said I wanna speak to somebody above them and they would say there was nobody above them. There's always somebody above. I don't wanna be passed to the person sitting next to them or at the same level as them. I wanna be able to speak or know of a way that I can actually speak to somebody higher.

I was sent 8 emails in last 3 weeks to remind me to renew. Called to renew and was told we were not eligible to renew. Very unhappy. We paid in full 2 years in a row and now we are turned away and they have vague explanations for this. We were happy with the service but not this experience.

I have had one repairman out twice who blamed the electrical box, an electrician who stated it was a blown fuse on the air conditioner, and another technician who stated the compressor was broken. His company has a bad phone and has not yet replaced the air conditioner- the house has been 91 degrees inside. I appreciate my new refrigerator but it took 3 technicians before I could schedule a replacement. I also appreciate the washer/dryer plug in as I could not see it was not plugged in.

It took almost a week to get the call for the appointment. The technician arrived a little late, but he did an excellent job and on top that he thought me how I could do it myself in case of an emergency. The job was done fairly quick and clean.

My wife and I have 4 separate policies with Old Republic. We switched old policies over to Old Republic as they expired years ago. We are extremely happy with their response time and the service companies they do business with. They are the best warranty we have ever dealt with.

Initial call went fine, they sent out a local tech within the first couple business days to assess. Unit declared dead by tech. ORHP's policy is 10 biz days to find suitable replacement. It took the full two weeks, meanwhile with no MW at home. They source the same unit (I could have done that in two minutes on Lowes.com). It was priced at under $225. They requested my agreement to order it and deliver it. They sourced the delivery company. Another full week. Unit shows up damaged, had to reject delivery. Still without a MW and it's nearly a month in. All this to save $125?? C'mon man. What if this was my fridge?? Expect me to live without a fridge for nearly a month? There's got to be a better way.

Since May 29, 3 different calls for HVAC not performing - running all the time - noisy outside unit. May 29 - Bennett AC replaced a part on the exterior unit, then came back the next day and replaced another part. August - AC Running all the time - Bennett AC came out, said we needed a part. They couldn't find it. ORHP told us they had 14 days to try to find it. It took 30. Bennett came out and put in the part. HVAC Noisy all over again. They came out the next day and replaced the part they put in on May 29 with the right motor. We have been charged 3 trade call fees of $110 each and waited 30 days on parts. I'm a real estate broker and have sold ORHP Protection Plans for about 20 years. I'm not certain that I will look to sell these in the future. The AC Company said I wouldn't be charged the last trade fee, because they were replacing a part - ORHP charged the fee. Lousy service all the way around.

Old Republic came with the purchase of my house and the one claim I had was good. The contractor was professional and nice. I'm happy with the service.

When we bought our home, our broker set Old Republic up for us, and I've been renewing it ever since then. They've been great. I can't think of anything that could be improved. I like that I've got a warranty on some major items like my AC unit, my pool equipment, and my water heater. Submitting a claim has been fine. I either call the number or get online and submit a claim online. Usually, somebody gets back to me. It's easy.

Old Republic was recommended by my Realtor, and so far, it's good. Everything has been going smoothly. I did a claim recently and got a response quick through the home insurance to fix the AC and it worked out well. I wasn't home when the tech showed up to do the work, but I didn't hear anything from my family regarding that. However, I tried to see if we can reopen the previous claim, but it was hard to do because everything is done online. So I just created a new claim yesterday, and I'm waiting for someone to call me back or confirm when the repair company is gonna show up.

My wife and I are realtors for many years and we use Old Republic for our buyers. We also use them for ourselves because we have had good experiences with them. Their pricing is right and their service is good. Their claims process is very straightforward and efficient. You can either do it online or can call them, and they find somebody. We're very satisfied with Old Republic. We've had some claims where they've gotten above and beyond. We had to use our own plumber for something. They extended the coverage amount to cover some things that they normally tapped out on.

I contacted Old Republic via the phone, and the pre-recorded messages walked me through exactly what I needed to do to file a claim and it was simple. Although I didn't have my policy in front of me, I was able to just enter my phone number and they were able to pull up my address. I still got my claim to go through. I was having problems with my AC. I was a little leery because I didn't have my policy number. I only had my cellphone number, and it was my first time. So, I wasn't sure if I even registered because I went online but couldn't find my info. I probably hadn't registered at the time. So, I was really nervous about whether they would get back to me because once you put in your information, it tells you that someone would get back to you within 48 hours, but it was really fast.

Just to let you know, for ORHP to honor the warranty, you have to pay money (charged to your credit card) to have someone come out and look over the appliance. You may get a big surprise if your appliance has a limited warranty - the company will not pay to fix it. Imagine, that the manufacturer of your appliance will provide the parts at no charge, but ORHP will not pay the labor to fix it. Before you buy look at all the exceptions and get in writing from the salespeople what each exception means - meaning what they won't pay for. AND confirm in writing that all service people dispatched have been vetted, have insurance, and that the work done is guaranteed. Finally, get a timeline in writing from the salespeople of how long it takes to get something fixed - you would be surprised that the time it takes is weeks...

My claim experience with Old Republic went well. The thing I liked about it was when the techs came out for the air conditioning, they took care of it and left. The techs they chose to come out were really good. It was nice that there was no bill right off the bat. It was paid for by Old Republic and then we had to pay the $85 service fee. And that came through a bill later from Old Republic for the reach-out, and that was fine. Everything went smooth.

We've had Old Republic since 2005 and haven't had any problems with repairs up until last year. Now, I'm waiting on for repairs to be done. I had people do an inspection and they said I need a new roofing. Old Republic sent a survey personnel in but they seem to think that I don't need a new roof. Other than that, my experiences have been great. They respond right away when I call. They go ahead and check into it to make sure that the claim gets done.

I love Old Republic. I've had them for 20 years and everything's been good. The customer service as well as the contractors are excellent. I've been telling everybody about them for years.

Sometimes filing claims online can be a bit of a hassle because they want your policy number, when in the moment you don't have that. When you call, they look it up by phone number. But Old Republic is quick when something is wrong. They send somebody out usually within 24 hours to 72 hours. When the air conditioner went out, the repairman could have been here on Sunday, but I was out of town. That claim was a lot better than the pool. They still haven't fixed the pool. The solenoid out front has to be fixed. The person that they used to fix the pool equipment said that it has to be done by a licensed plumber, but they never had a licensed plumber contacted.

I made a service request over the phone, and Old Republic, my insurance company, answered right away and sent somebody right away as well. However, my unit never got fixed, so I'm still without AC. The repair people checked everything and told me that the fan was bad and they're gonna send the work order to the insurance company then come back and replace the fan, but they never did. When I called the company again to ask if they were gonna replace the fan, nothing happened. They told me, "Oh, it was working when we left. And if you want it to get fixed, you gotta make another request." They told me to pay another fee, and they're gonna come back again. I said, "You know what? Forget it. Just leave it as it is." All in all, my experience was not very good, but I don't think it was because of the insurance company. I will recommend the insurance company but not the company they used to fix my unit.

My experience with Old Republic has been mixed. But overall, very good. There had been times when they weren't able to repair things. Recently, I called them for my dryer. It turned out that the dryer wasn't on my policy. I had to go out of pocket for it and I also had to pay the service fee as well. I also had a guy come out to repair a dryer on another property. All I paid was a service fee. The guy repaired the motherboard like the control module. That part was free of charge. He made two trips, which took some time. But I was very happy with that one. The customer service of Old Republic has always been good.

I was happy with Old Republic Home Protection until this incident happened a month and a half ago. Every time I called them, they were able to go in a reasonable time. But this time, it wasn't reasonable. When somebody calls and mentions that it is very urgent, there are kids and they need help, Old Republic should be able to find someone urgent, even though over the weekend.

I'm very pleased with Old Republic. It's fair. To submit a claim, I would call to speak to someone. If I wouldn't get someone to speak to when I need them, I would quit them immediately. They're good people. I know other people that have them. I've never had anything go wrong where I need them but just to speak to them and tell them, “I just signed up. I wanna make sure that everything is well on what I signed and all that.” I've never had problems with them. If I did, I would stop it immediately and find someone else. Whenever I've called to talk to them and just explain this and that, they do it. I'm satisfied with that. Whatever answers I've gotten, I have been completely satisfied.

I had air conditioner problems twice on one of my upstairs unit and one on the downstairs unit. I reached out to Old Republic and they put me in line with some local technicians to come out, diagnose it, and get it fixed. The first time I called Old Republic on the phone, the automated way. Then, on the second time, I did it online. It's been a positive experience so far and I have no complaints.

I called Old Republic and told them what the problem was. It was an eye on my stove that was messing up and they sent somebody out. We got good service out of the company that they contracted with to do this but while the gentleman was out here, I found out that the warranty was worthless. He said, "If they find out that somebody else had worked on it, they won't cover it." Everything is still out of pocket for me, which means that my husband and I are more than likely not gonna be doing a home warranty deal because we moved into a home that has existing appliances.

I would recommend others to get Old Republic. We had them years ago and when my wife was in real estate, she always recommended them. We got them again and we've always been happy with them. The plan we got is not inexpensive, but they do what they say they are gonna do. I like that I'm able to communicate with them. Whenever there's a claim, I call the local guy and he sets it up. He sends the contractor over and they come look at it for $100. Whatever they find, they never bill me for anything else. The contractors are experienced and come when they say they are coming.

BUYER BEWARE! THIS COMPANY IS NOT TO BE TRUSTED NOR ARE THEY COMPETENT!!! THEY ARE A SCAM!!! If I could rate zero stars I would!!! One star is being way too generous! It has been an absolute nightmare dealing with this laughable home warranty company! I called down into an issue with a gas range, it was declared our Thermador needed to be replaced… Old Republic offered a GE replacement (downgrade but sure, at least all the eyes would work)… It was ordered and a month later came in and they installed… except there was an issue that a plumber needed to address…

I've only had one call with Old Republic, and it turned out really well. I called them and told them about the AC being out and that the outside unit was running and the inside was not. There was a guy that came over within an hour and a half. He replaced something that had to do with the fan in the system. I've looked over the policy, and it looks good. The quality of service is great. The copay was a little higher than what I had at my old house a few years back but everything goes up, so I wasn't surprised. I intend to check with them before the policy runs out to see what their fees are compared to what I had before.

We have their homeowners insurance and they are the absolute worst! We paid for the year and have to pay every time we need something serviced, which is fine. It’s how insurance works. What isn’t okay is that we pay for someone to come out, they don’t fix anything and always say whatever the issue is isn’t covered. EVERYTIME! Then the person they send out will offer to fix it separately from the insurance. If this isn’t a scam, I’m not sure what is. At this point, I don’t even care that I paid for the year already. I’m just going to get other coverage. I’ve heard great things about Farmers.

I've had rentals over the years and I've always had a home warranty company. When I bought the house, the Realtor recommended Old Republic and I've had nothing but good experience. The bad thing is we didn't have an air conditioner for five weeks. We had a problem this summer and the company came out four different times but it never got fixed. Finally, I called Old Republic back and they did everything great. They had a new company come out and they were in and out in 20 minutes. The techs said the pump was wired wrong. I spent almost $1,900 in hotel rooms so, I wasn't happy at all. But when it finally got fixed, the experience was very good. The only thing is, I tried to pay the $85 to the guys and they didn’t want a check. So I’ll wait until Old Republic bills me. Sometimes, they don’t bill readily.

The claims process is easy and straightforward. There was no back and forth and I needed a fix, so it got fixed. My most recent claim was for my AC that just stopped working. I called the warranty service and they said they could have a guy out here in two or three days. Then, they called me back and said somebody was available that morning. The tech came and it was so fast. It was a really good experience.

I told Old Republic Home Protection that the house wasn't getting cool. Only certain rooms were cooler. The tech came and said there was nothing wrong. He didn't give me any paperwork. He didn't do anything. He came in, just walked around and left. Where is my home warranty telling me that something was done. It's paid for every month. But they would not send me paperwork on what was done. Calling and asking me how was my service. Anything. That's why home warranties suck.

It's a challenge submitting a claim to Old Republic because in the fine print, everything isn't always covered. It seemed like a loophole is found where we can't get total coverage. When something happened to the compressor in our AC, they covered the parts but we still had to pay for the labor. Then in order to get a claim going, we had to pay $110 fee for whoever they send to come out and that was not promising. It could fall under warranty or not, so that was not promising. The quality of their contractors is a hit or miss. They gave me contractors that are hard to get in touch with sometimes. I found it better when I get the contract and then have them reimbursed.

It's very hard to get through to Old Republic Home Protection. It's very frustrating. I've had to deal with them several times. I've been waiting on a refund for my HVAC. Their service people that they have me go with denied service to me based on it's a two-ton HVAC on top of the roof. The customer service for the outside provider told me to go with his guy instead of using my own person. I said, “I just wanna do a cash-out and get this over with.” The tenant has no cooler. It's really hot! He said, “Just do one more time. One more time.” He sweet talked me. I fell for it. I called this guy the next day, and this guy said no. “I won't do a two-ton on an HVAC.” He refused. So I had to call my guy, and it was a nightmare.

I called in when I needed assistance and the reps who helped me were nice. They sent a contractor the next day. It was for the AC and they figured everything out on the same date. But the other unit was messing up after he fixed that so I called them back and I haven't received a call or somebody to come out for that. We contacted the AC place and they said they would have somebody call us, but they haven't.

This is the first year I've been with them and there are a few things that are good and some not so good. Whenever I would call them, they would start the process of getting somebody to look at whatever the problem was. But when they would come over, I thought they would check everything out but they do one or two little things and everything would work until they leave and then it would go bad again. It's like my air conditioning, it's working now but sometimes I feel like I get the short end of it.

We file requests by phone and the reps have all been very nice every time we've called. The most recent issue is for our dishwasher. The contractors who reached out to us were unable to fix it but they went the extra mile and found one that could repair it who was able to come repair it that day. We paid the appointment fee and Old Republic covered the rest. I would highly recommend Old Republic to anybody that's purchasing a home.

Requesting for service was easy and simple. Old Republic Home Protection's reps were understandable and nice. They were always available.

My dishwasher had a leak and it was not cleaning my glasses and silverware. I started a claim in January but I was told the provider would give me a call back, I would wait, they would never call, and I would call Old Republic back. A lot of it was phone tag. I took people at their word and waited. I've had two companies come out. The first company replaced almost everything on it and the second company replaced the most obvious thing on it. I just had a technician look at it again on Thursday. They're finally to a point where they're gonna purchase a new dishwasher. But it seems like they've wasted a lot of money to try not to replace it and find out what's wrong with it. Other than that, Old Republic has been wonderful overall.

When we purchased our house, the seller purchased the warranty from Old Republic and I just started renewing it. It's been well worth it because I've had to use it and it has saved us a lot of money. When push comes to shove and something breaks in the house, you have that insurance and you don't have to come up with thousands of dollars out of your pocket. The reps were on top of it when I filed claims. It's just that there were one or two vendors that took a little bit longer than what they should have to get back to us. They’re quick at taking care of the issues, like with our AC and ice maker. They're very professional and respectful.

Lighting storm was bad in the area and hit close by my house and the neighbor's house. Lost power to all bedrooms so I called Old Republic and they delivered. I been with them for 12 years and I must say I had timely service. The electrician was knowledgeable and polite and I recommend the electrical company to anyone.

Called in an issue with my AC. Vendor came out, did work and told me issue was resolved. Three days later, issue returned. Called ORHP for revisit. They responded (on a weekend) within a few hours and had my issue resolved the following AM. My thanks to your guy for your quick response to BOTH calls.

Called for service for my AC. AC guy came out and told me I needed an electrician and reported that to OR. An electrician was scheduled, he was here the following day. He determined that I needed to have the electrical box for the AC unit needed to be rewired and moved to a more secure location as it is currently bent and sits open permanently and water is getting into the box each time it rains and it's been raining A LOT in Tucson. It has now been more than 10 days and all I get from OR is that approval is pending receipt of additional information from the service provider. I contacted the service provider who tells me his last email with OR was on on July 31st, telling him to hold off until further notice before performing any work. I call and get put on hold, meantime I now have water getting into the attic because the wind has been twisting that box around and now it's worked loose from the roof, allowing water to get in when it's windy.

My air conditioner went out and the techs came and said it was working when they left. But it didn’t. I had to stay in a hotel because my husband was sick but it was just too hot. The temperatures were over 100. The techs said that they were gonna come back. They said they called me but I didn't receive a message. I called Old Republic several times, talked to several people and asked to talk to a manager. Someone said they thought they could help me. They called them and didn't get any response. They deducted 80 something dollars from my fee that I'm supposed to pay but that was never resolved.

Service tech determined the problem and then sent information to Old Republic. I spoke with Old Republic and was told it would be 7-10 days for review to decide whether to repair or replace. After waiting 14 days I called and they informed me that they had decided to repair and the parts had been ordered. I was not given any reason why I was not contacted.

We had RobCo Electric, Inc. electrician (Robert **) come out to our home to fix the Door Bell issues. Bob changed the transformer, installed the door bell and clean his work area as he found it. He was very professional, on time and friendly person to ask questions. I will recommend Bob to anyone who has electric problems at their home.

If you asked me four years ago, my ratings would have been higher. Though most contractors prefer ORHP, their value to me has been going down. The service fee is becoming more expensive than some of the direct fees assessed by contractors and the wait time to get an approved one out to you is getting longer just like the call wait time to talk to someone on the line. Rates go up annually and they do not reward for loyalty. I have multiple homes covered with them and not a single discount provided over the years.

It was a terrible experience. I know it was busy time for the heat wave but since I got 1st service provider I never got an appointment. I could have wait 2 weeks if needed but no contact from them, I asked change provider after two weeks and no contact, and same situation with 2nd provider. I got a third provider and nothing either. I was offered looked my own provider and max covered $200 which had no sense since I did not know what was the AC problem. At the end I was assigned to the same 1st provider and they came and install a cheap control box, he even had to go and buy it, nothing in stock with him very ridiculous, I was not even replaced with same control box. Very disappointed. I should get waived the fee after so much hassle. I have been client for long and thinking to switch.

I submitted my request at 9 am, got a phone call from the provider and by 1 pm the problem was solved. I got a call when the service guy was going to my house, I left work, he took care of the garbage disposal and I was back at work the same day. The guy was clean, he was quick and he was professional.

OHR dispatched a work order on the evening of Aug 8. The following day, a technician from Arrow AC came and performed repairs. The AC is cooling, which is critical when temps are over 100 degrees. I appreciate the prompt response, as I am a senior citizen and the heat can be unhealthy.

I had a water heater that was intermittently going off. I tried to reset it but the problem persisted. I had a shower faucet that continued to leak. I think from the water heater being replaced to the shower faucet being repaired, I truly enjoyed the prompt service. I would use the service again from ORHP.

Robert was unable to find what was wrong - but took the time to do some preventative maintenance since he was already here. I really appreciated that. That involved him going to a specific hardware store to buy a new thermostat and a dryer hose. He was on time and while professional was also personable.

The first suggested vendor offered service in a narrow window of time, after which we would have to wait a week for them to be available. As we could not meet their first choice we requested another provider. LEES Heating & A/C responded, on time, identified and fix the problem on the first visit. They were AWESOME.

I am a property manager and ORHP is the easiest warranty to work with. The customer service is also great. The only issue I have is with some of the contractors they use and the length of time it takes the contractor to send in the diagnosis for authorization. Tomorrow will be a MONTH that one of my tenants has been without AC and it still has not been repaired.

Had a malfunctioning HVAC system in my property which clearly needed to be replaced. Old Republic sent out their incompetent vendors three times to inspect the HVAC. One of the vendors actually told me that the HVAC was not working because it was too hot in the house. Got my own vendor who diagnosed a malfunction motherboard and recommended replacement of the system. Do yourself a favor and look elsewhere

I've requested service from Old Republic and they've been prompt. I do find that the wait time when I call to speak with a representative is a little long. Also, I live in a rural type area. So, sometimes providers are a little bit harder to come by. The technicians have been very helpful and informative and come out and get the job done. My latest claim was on my faucet that was leaking from underneath the base of it and at the handle and they replaced the entire faucet. The faucet had to be ordered. So, the whole process took a week. Overall, I'm satisfied with the services that Old Republic and their technicians provide.

I like Old Republic. I've had trouble in the past with a plumbing company they sent out who didn't know that when you live in the country, you're not on city gas, you're on propane, and when you install a city gas water heater, it eats up your propane and empties your propane tank. Other than that issue, I've not had anything go bad. When the pilot light on the water heater went out, the contractor scheduled an appointment quickly. But Old Republic changed where I'm supposed to pay the $85 to them instead of to the technician. That guy took the $85 because he was told he had to collect it. The payment is due on the 17th and I still don't have a bill. They said they sent one in the mail but I haven't got one yet.

It used to be much easier and more things were covered before. Now, half of the things are not covered. Whenever I call Old Republic Home Protection, I would get the answer that, “This is not covered," or "That is not covered,” which is frustrating. My AC compressor was under manufacturer's warranty, so I couldn't get the labor or anything covered from the home warranty company. It is useless to have a home warranty when I pay out of my pocket to do everything. I'm thinking about changing my home warranty to some other company.

I was signed up for Old Republic when I bought my house and I kept it. I've been with them since 2018 and it's pretty easy when I submit a claim. I call over the phone and it doesn't take very long. But they don't want to replace something until they have no choice and they'd try to take the cheapest way possible. Most recently, I filed a claim for the air conditioner and they tried to deny the claim to replace it. I called the contractor and they were really difficult to work with. I had a bad experience with them. Finally, Old Republic agreed to have my unit replaced but I haven't heard anything since.

When I submit a claim to Old Republic, they take care of it quickly. I file the claim and people call me within a 24-hour period. I have a plumbing claim right now. I'm meeting with someone today. Old Republic came with the house when we bought it, and we kept it and we've been protected for about 18 years. Having the plan makes sense. It's a lot cheaper. It cost us so much money per year with Old Republic, and we kept it mainly because our air conditioner was old when we bought it. Other things have come up and the air conditioner hasn't quit yet. We've told others that Old Republic is good. They tried other companies and didn't work out for them very well. They ended up going with Old Republic.

I like Old Republic Home Protection. They are always prompt in action and most of the technicians within the network are really capable. But when a technician would come to our house and fix what he was supposed to fix, he would report to Old Republic and they would send an email stating that the job was completed without first checking with us or the tenant. Right now, I have an ongoing claim for the freezer side of the refrigeration appliance. I received an email three days ago that says the job is complete, but it's not. The technician said he would get the authorization to fix it. So he did something until he got the final authorization to finish the job. So Old Republic's email contradicts what I heard from the technician. Other than that, if my friends ask me about Old Republic, I could say that even if they don't have any potential issues, they should get a safety net for the appliances.

I recently purchased a new AC unit through my home warranty. Less than a year later, it malfunctioned. However, Due to an overlap policy, and despite not receiving any notice, the third notice was sent out by mail on July 27th. Today, August 5th, I paid the renewal fee, only to be informed that I am no longer eligible for AC unit servicing. This situation feels unjust, as I paid for the renewal but am now being told my coverage is void. In addition to the issue with the AC, I experienced significant frustration with customer service. I was on hold for an hour before my call was answered, and the first representative hung up on me. When I called back, I was transferred multiple times, and the third representative informed me that I couldn’t file a claim for repairs due to an overlap in the policy.

Regarding an AC issue in AZ 115 degree weather, I will not go into my whole negative experience but it was so bad that I cancelled my plan and paid for an out of network contractor. I have been cancelled with a refund supposedly being given. Two weeks have passed and I have no check, cannot get a rep on the phone to find out the status of the refund, and when I do get a live rep, I am told that they will transfer me to the correct dep't; I am transferred to a hold that is endless so I hang up.

I've been very pleased with Old Republic so far. You call, and usually, within the next day or at least two days later, you've got somebody coming out there to handle the situation. I recently had a plumbing problem and there was a stoppage in a toilet. We called them and the plumber called the next day and said he could come out the day after. And they were right on time. They were clean and they took care of the situation.

It's been a great experience with Old Republic. Filing claims with them could be easier online, but it's easy enough. Sometimes the reps take a long time to answer the phone, but the contractors are usually good.

I love the customer service interaction. I know Old Republic has it where people can go online, but I don't use online. It's easy for me to just call them, then they schedule the service person to come out and they take care of it. I appreciate that part and that option. The service people have come out within the estimate timeframe, and they've been good. They take care of what I need to be taken care of.

Our Realtor suggested Old Republic and we just went it because the people who were selling the house to us were the ones who provided it. Considering what it covers, the price is good. I submitted a claim online and it was easy. The tech came out quickly. He called me the day after I submitted it and we scheduled a time. So, it didn't take very long at all.

We're very happy.

Old Republic is reliable. We had another home warranty where they turned around and misled us a little bit. With Old Republic, I like having the confidence that the contractors are gonna come in and do what they say they're gonna do. I had a contractor come out for an electrical issue. There were plugs that weren't working. They were good and did the repair that same day.

The air condition wasn't cooling right. I called in a claim and it was easy to do. When the contractor came out, they couldn't fix it. One of the wires was burnt. So the tech changed the wire. It's been good since.

I put in a claim through Old Republic for the air conditioning and it went good. It was a burned out capacitor. Air 1 came out and put a saver on it that supposedly the capacitor can break again and it will still run until the next inspection. Air 1 is awesome. They're the best air conditioning company we've had. We've had probably 10 different ones out here and Air 1 is head and shoulders above the rest of them. But when our tub and the handle of our shower were leaking, the contractor that came out said, "Oh, we can only do one of them." I had to pay $85 for each one.

Old Republic has been good to us ever since we've had them for the last six years. The price is excellent. They usually answer me back right away. They're automated now but usually, within 24 hours, they call. Recently, my air conditioner was not working properly at 112 degrees outside. I have an 80-year-old mom that lives with me. They called us Saturday afternoon and were out by Sunday. They sent me one person who put a new fan in it. The company that came out referred me to another one, which is the company that I bought my air conditioner from. They were good too. I felt bad for the guy. He was doing something up in the crawl space and he fell through. Now they're fixing that.

I've been using Old Republic for a couple of years now. I usually make a service request by phone. My experiences has been great. Every one that came out has been good. They did a great job. Everything is working. Everything was done in a timely manner.

Horrible service. We placed a claim since May 30th for our AC unit and we still waiting on them to order the equipment. Every time I called, I get a different story. Most of the time they blamed the provider. The provider says is them. The point is it has been 2 months without AC in Vegas, and so far nothing!

Old Republic repaired the garbage disposal and that was okay. But recently, I got a cracked toilet on my house and it's supposed to be covered even under the standard warranty up to $600. But they refused to do anything about it. It was a hairline crack that the vendor said I should change out the toilet. But since it's not leaking on the floor, I didn't do anything about it yet. Also, the tech dropped a hammer in the bathtub and left a dent in it. The paint is chipped, too.

Old Republic's website is easy to navigate, but I do my service requests by phone. I like talking to someone, and that way, I know it's being portrayed correctly. Earlier this summer, my AC stopped working, so I had to call them and get a technician out. The first person they assigned never got back to me, so I called them back and the lady that helped me out the second time got someone to the property within the same day. All in all, Old Republic has been good, and I’d tell people to go for it. It's very reasonably priced and they definitely have good customer service. Every time I need a service or have a request, they usually get it done fast.

I'm thankful for Old Republic. They're really good. When we call, they get right back with us with people who's gonna be contacting us. Sometimes, we have to wait for the the actual people that's gonna have to do the job if they're gonna order a part but other than that, they did well. We had an air conditioning problem, and they replaced something big. When the guy saw that, it took him a couple of hours to do what he needed to do. Everything seems to be going well.

Old Republic is affordable and everyone is friendly. Getting in contact with a rep is quick. I had someone come out through Old Republic to have the hot water heater fixed. He came after hours and was great. Recently, I was trying to see if the gas in my fireplace was covered with my hot water heater, but it wasn't. The rep gave me the advice to call our gas company and they gave me a lot cheaper quote than the plumbing company did.

I filed claims for my refrigerator and air conditioner. The contractors were excellent.

Old Republic doesn't cover everything in the house like I think it would. I had problems with the refrigerator and I had to pay out of my pocket. They said it's not included in it. I had to pay $300. I don't think I'll continue it anymore. But it covered my furnace a couple of times.

I filed claims for a hot water heater that broke and an air conditioner that wasn't working. If it's an emergency, a contractor's out in a few days. But sometimes, it's a little longer. Some of them are very knowledgeable, but for some of them, I've had to call for someone else come out.

My AC broke down pretty shortly after we started with Old Republic and they fixed it so I was happy with it. I like that they cover big, potential expenses. However, the first company that came out for the dishwasher was bad. They just said it was fine. I had to call Old Republic and tell them I needed someone else. A second company came and let us know the unit was broken. It took a little while, but Old Republic got it replaced. They've done a good job for me so far.

I made a service call when the air conditioning felt like it was not working properly. Someone came out within a few days, took a look at it, measured things and said it was fine. I'd be really positive they would replace the air conditioner, but they didn't. But the service was fairly quick and the gentleman that came out seemed very knowledgeable.

I'm satisfied with the appliances Old Republic has covered and I could recommend them. I've used them three times, most recently for the microwave oven. When you open the door, the microwave oven would start running without activating it. If you open the door, all of a sudden, it would start running. A contractor came out last Friday and had to get a part. They said they’d bring it back this week.

They've been quick to come out every time we have a claim and they've paid fine on the claim. They got our microwave and hot water heater replaced. The only thing they did not do was they didn't cover the driveway sinking. Then, the foundation needed to be supported on the house and they said they wouldn't do that either. We had to pay for both of those things. Also, we had a real mess when our payments got messed up. We sent in a paper check and they said they couldn't take it, but they canceled it. Other than that, it's been fine.

All it was just the water heater but the first guy that came out said there was a whole solar system and they can't fix that and he was gonna have to reroute the plumbing and electricity. He gave me a quote of four grand to fix it. I ended up going with somebody else that was outside of the company. He told me he didn’t wanna rip me off and that my home warranty company should cover this. I should have them send somebody else out. He was very honest. So, that was good. He recommended a company that went under Old Republic and they were able to send that company out. The tech said it was just a normal water heater. It’s been working great. It wasn't working afterward so, Summit Plumbing came out the second time.

Old Republic is good. They have always been right there and answer my phone call. They ask me what I want and get somebody out here. It's just the people that come aren't good. My recent repairs have been for my air conditioning, and in the last three months, I've had seven people here that did nothing within this 120 temperature. However, the last guy that was here knew what he was doing and fixed it. He replaced the unit outside and some other parts. I would tell people to definitely get Old Republic. They need them.

I filed an online service request to Old Republic for the air conditioning. I did call and spent about 20 minutes on hold, but when the rep was available, she was helpful and she gave me some good advice. I appreciated it. It was a little frustrating waiting, but I don't know if there's a whole lot that could be done about that. So, I understand. The AC has been good since it's been repaired. I am very appreciative how much Old Republic helped. And even though it took a little longer than if I had just bought some of the parts myself, the coverage really took care of everything. I felt like it was a really good experience. I really appreciated it.

Absolutely the worst and most unprofessional company I have ever worked with. Totally worthless! Paid $680 and can't even get my refrigerator fixed. And this was the first time I used it!!! I DO NOT RECOMMEND!!! TOTAL WASTE OF TIME AND MONEY!!!

The idea of a home warranty is that you hopefully don't need it, but when I needed it, it worked perfectly. When I submitted a claim by phone to Old Home, the two gentlemen were there the very next day. They were very efficient and they got right to work. They were here for about an hour and they solved the problem. It was for my air conditioning that wasn't working. One of them took one look at my thermostat and said that he didn't use those thermostats. He asked me if I would mind if he changed my thermostat and I told him that he could if it was easier to use because I couldn't figure that thing out. So, he replaced my thermostat with one that was very simple for a lady of my age to use, and we got rid of the old one. All has been good ever since. Also, I received a bill, but I didn't know what to expect and it was very reasonable.

FUTURE CUSTOMERS BEWARE: Old Republic Home Protection at PO BOX 5017 San Ramon CA 94583 is a SCAM. I have been a customer since 2018. I renewed my plan July 2024 and was told by an ORHP employee that my plan included Air Conditioner Service coverage. I called to schedule a service call on 7-19-24 only to find out that my current 2024 plan did not cover this appliance. I paid $165.00 monthly for a plan that is worthless. I would not refer this company to a family, friend, or co-worker. AVOID THIS COMPANY AT ALL COSTS.

I manage hundreds of homes and in the past, we had a lot of good experience with Old Republic. But sometimes, depending who goes in as far as their vendors to take a look at the issues, some of them may be novice and they don't know what they're doing. Then, we end up getting somebody else to correct the situation.

I am a Realtor and have had a Old Republic Warranty for the properties I manage for many years. I just put in a service request for one of the properties because the AC was not working. After taking my information, I was told the latest payment (Remember I have been with Old Republic for many years) for this property was received after the grace period, therefore they would not cover this service request and any other requests for another week. Imagine my surprise. I don't know when they received the check, however my records show the check was written a week before the policy expired. Not sure if the check was delayed in the mail (we all know how reliable the mail has gotten) or if Old Republic didn't process the check.

After reading what all Old Republic offers, it works best for me to keep it year after year for things that happen around the house and have that extra coverage. What I like the most is, from when I've had to use it, I've only had the service call fee that I've had to pay. Also, majority of the time, most of the labor or whatever needs to be corrected has been covered by Old Republic. That's helped a lot financially with the savings.

I enjoy the service of Old Republic. For me, as a tenant, it's been very good. I'm not really put out and the people who I always speak with are very polite and reassuring. Usually, with air conditioning claims, they come out, they assess it and come back and put the parts in and everything's taken care of.

When I submitted a claim for an AC problem, the tech showed up on time and diagnosed the problem in a timely manner. He wasn't able to get it remedied. It wasn't an AC problem. It was an electrical problem. We had to have an electrician come out.

My air conditioning wasn't cooling and the techs replaced the condenser. It was quick. I'm happy with Old Republic and I like it. It's a good company and they are doing a great job. I referred them to many people.

I spent most of last summer without AC. Original installers were incompetent. Trying to tell me unit was working fine when it shuts off constantly and the temperature in our house goes from 72 to 90. In addition, connections for the 3 ton and 5 ton units were reversed. Another service provider came in to fix all the issues. Need to vet your providers better. Now since I have two new units and have not had to call ORHP for support my coverage is being dropped effective 7/25. I get notified on 7/11 that I am not going to get renewed. It takes 30 days for a new plan to get activated with another home warranty company so I will have a gap for a few weeks. Hopefully nothing happens.

They make it easy to file a claim online and to check up on it, I call the 1-800 number. They're quick about sending someone out, too. They'll have somebody call within 24 hours. It's been nice to have them as a home warranty. I've had a pretty good experience with Old Republic overall. We have had a lot of things going on this summer. It's nice to be able to have someone come out and handle it.

My soon to be mother-in-law helped us purchase the house and strongly recommended Old Republic. Sometimes, with home warranty companies, it feels like a fight to get your claim approved. But I've never felt like that at all with Old Republic. They have been reliable. It's always easy to go through the process and the communication has been good. A communication failure only happened once with a contractor where they were running late and didn't notify us. Also, one of the contractors tried to charge us directly. I had double paid one of the contractors by accident. But that was not Old Republic's fault. Our experience with them has been seamless. We had to fix nearly everything in this house when we moved in and they were a blessing to us. I know that if something disastrous happens, we're covered.

It's my first house by myself so it was nice that when my hot water heater broke, it didn't cost an arm and a leg. Old Republic did their thing. When I called them, the lady took the co-payment which is $100 per call then had the people schedule it. She could be friendlier though. But the contractor for the HVAC was great. The garage door person was nice, but the garage door hasn't been behaving the best. I texted him to tell him but he said I needed to go through the claims process. I told him he just installed it a week before but he said he was not coming out until Old Republic would send him.