Old Republic Home Protection Reviews

Old Republic was recommended by my Realtor, and so far, it's good. Everything has been going smoothly. I did a claim recently and got a response quick through the home insurance to fix the AC and it worked out well. I wasn't home when the tech showed up to do the work, but I didn't hear anything from my family regarding that. However, I tried to see if we can reopen the previous claim, but it was hard to do because everything is done online. So I just created a new claim yesterday, and I'm waiting for someone to call me back or confirm when the repair company is gonna show up.

My wife and I are realtors for many years and we use Old Republic for our buyers. We also use them for ourselves because we have had good experiences with them. Their pricing is right and their service is good. Their claims process is very straightforward and efficient. You can either do it online or can call them, and they find somebody. We're very satisfied with Old Republic. We've had some claims where they've gotten above and beyond. We had to use our own plumber for something. They extended the coverage amount to cover some things that they normally tapped out on.

I contacted Old Republic via the phone, and the pre-recorded messages walked me through exactly what I needed to do to file a claim and it was simple. Although I didn't have my policy in front of me, I was able to just enter my phone number and they were able to pull up my address. I still got my claim to go through. I was having problems with my AC. I was a little leery because I didn't have my policy number. I only had my cellphone number, and it was my first time. So, I wasn't sure if I even registered because I went online but couldn't find my info. I probably hadn't registered at the time. So, I was really nervous about whether they would get back to me because once you put in your information, it tells you that someone would get back to you within 48 hours, but it was really fast.

Just to let you know, for ORHP to honor the warranty, you have to pay money (charged to your credit card) to have someone come out and look over the appliance. You may get a big surprise if your appliance has a limited warranty - the company will not pay to fix it. Imagine, that the manufacturer of your appliance will provide the parts at no charge, but ORHP will not pay the labor to fix it. Before you buy look at all the exceptions and get in writing from the salespeople what each exception means - meaning what they won't pay for. AND confirm in writing that all service people dispatched have been vetted, have insurance, and that the work done is guaranteed. Finally, get a timeline in writing from the salespeople of how long it takes to get something fixed - you would be surprised that the time it takes is weeks...

My claim experience with Old Republic went well. The thing I liked about it was when the techs came out for the air conditioning, they took care of it and left. The techs they chose to come out were really good. It was nice that there was no bill right off the bat. It was paid for by Old Republic and then we had to pay the $85 service fee. And that came through a bill later from Old Republic for the reach-out, and that was fine. Everything went smooth.

We've had Old Republic since 2005 and haven't had any problems with repairs up until last year. Now, I'm waiting on for repairs to be done. I had people do an inspection and they said I need a new roofing. Old Republic sent a survey personnel in but they seem to think that I don't need a new roof. Other than that, my experiences have been great. They respond right away when I call. They go ahead and check into it to make sure that the claim gets done.

I love Old Republic. I've had them for 20 years and everything's been good. The customer service as well as the contractors are excellent. I've been telling everybody about them for years.

Sometimes filing claims online can be a bit of a hassle because they want your policy number, when in the moment you don't have that. When you call, they look it up by phone number. But Old Republic is quick when something is wrong. They send somebody out usually within 24 hours to 72 hours. When the air conditioner went out, the repairman could have been here on Sunday, but I was out of town. That claim was a lot better than the pool. They still haven't fixed the pool. The solenoid out front has to be fixed. The person that they used to fix the pool equipment said that it has to be done by a licensed plumber, but they never had a licensed plumber contacted.

I made a service request over the phone, and Old Republic, my insurance company, answered right away and sent somebody right away as well. However, my unit never got fixed, so I'm still without AC. The repair people checked everything and told me that the fan was bad and they're gonna send the work order to the insurance company then come back and replace the fan, but they never did. When I called the company again to ask if they were gonna replace the fan, nothing happened. They told me, "Oh, it was working when we left. And if you want it to get fixed, you gotta make another request." They told me to pay another fee, and they're gonna come back again. I said, "You know what? Forget it. Just leave it as it is." All in all, my experience was not very good, but I don't think it was because of the insurance company. I will recommend the insurance company but not the company they used to fix my unit.

My experience with Old Republic has been mixed. But overall, very good. There had been times when they weren't able to repair things. Recently, I called them for my dryer. It turned out that the dryer wasn't on my policy. I had to go out of pocket for it and I also had to pay the service fee as well. I also had a guy come out to repair a dryer on another property. All I paid was a service fee. The guy repaired the motherboard like the control module. That part was free of charge. He made two trips, which took some time. But I was very happy with that one. The customer service of Old Republic has always been good.

I was happy with Old Republic Home Protection until this incident happened a month and a half ago. Every time I called them, they were able to go in a reasonable time. But this time, it wasn't reasonable. When somebody calls and mentions that it is very urgent, there are kids and they need help, Old Republic should be able to find someone urgent, even though over the weekend.

I'm very pleased with Old Republic. It's fair. To submit a claim, I would call to speak to someone. If I wouldn't get someone to speak to when I need them, I would quit them immediately. They're good people. I know other people that have them. I've never had anything go wrong where I need them but just to speak to them and tell them, “I just signed up. I wanna make sure that everything is well on what I signed and all that.” I've never had problems with them. If I did, I would stop it immediately and find someone else. Whenever I've called to talk to them and just explain this and that, they do it. I'm satisfied with that. Whatever answers I've gotten, I have been completely satisfied.

I had air conditioner problems twice on one of my upstairs unit and one on the downstairs unit. I reached out to Old Republic and they put me in line with some local technicians to come out, diagnose it, and get it fixed. The first time I called Old Republic on the phone, the automated way. Then, on the second time, I did it online. It's been a positive experience so far and I have no complaints.

I called Old Republic and told them what the problem was. It was an eye on my stove that was messing up and they sent somebody out. We got good service out of the company that they contracted with to do this but while the gentleman was out here, I found out that the warranty was worthless. He said, "If they find out that somebody else had worked on it, they won't cover it." Everything is still out of pocket for me, which means that my husband and I are more than likely not gonna be doing a home warranty deal because we moved into a home that has existing appliances.

I would recommend others to get Old Republic. We had them years ago and when my wife was in real estate, she always recommended them. We got them again and we've always been happy with them. The plan we got is not inexpensive, but they do what they say they are gonna do. I like that I'm able to communicate with them. Whenever there's a claim, I call the local guy and he sets it up. He sends the contractor over and they come look at it for $100. Whatever they find, they never bill me for anything else. The contractors are experienced and come when they say they are coming.

BUYER BEWARE! THIS COMPANY IS NOT TO BE TRUSTED NOR ARE THEY COMPETENT!!! THEY ARE A SCAM!!! If I could rate zero stars I would!!! One star is being way too generous! It has been an absolute nightmare dealing with this laughable home warranty company! I called down into an issue with a gas range, it was declared our Thermador needed to be replaced… Old Republic offered a GE replacement (downgrade but sure, at least all the eyes would work)… It was ordered and a month later came in and they installed… except there was an issue that a plumber needed to address…

I've only had one call with Old Republic, and it turned out really well. I called them and told them about the AC being out and that the outside unit was running and the inside was not. There was a guy that came over within an hour and a half. He replaced something that had to do with the fan in the system. I've looked over the policy, and it looks good. The quality of service is great. The copay was a little higher than what I had at my old house a few years back but everything goes up, so I wasn't surprised. I intend to check with them before the policy runs out to see what their fees are compared to what I had before.

We have their homeowners insurance and they are the absolute worst! We paid for the year and have to pay every time we need something serviced, which is fine. It’s how insurance works. What isn’t okay is that we pay for someone to come out, they don’t fix anything and always say whatever the issue is isn’t covered. EVERYTIME! Then the person they send out will offer to fix it separately from the insurance. If this isn’t a scam, I’m not sure what is. At this point, I don’t even care that I paid for the year already. I’m just going to get other coverage. I’ve heard great things about Farmers.

I've had rentals over the years and I've always had a home warranty company. When I bought the house, the Realtor recommended Old Republic and I've had nothing but good experience. The bad thing is we didn't have an air conditioner for five weeks. We had a problem this summer and the company came out four different times but it never got fixed. Finally, I called Old Republic back and they did everything great. They had a new company come out and they were in and out in 20 minutes. The techs said the pump was wired wrong. I spent almost $1,900 in hotel rooms so, I wasn't happy at all. But when it finally got fixed, the experience was very good. The only thing is, I tried to pay the $85 to the guys and they didn’t want a check. So I’ll wait until Old Republic bills me. Sometimes, they don’t bill readily.

The claims process is easy and straightforward. There was no back and forth and I needed a fix, so it got fixed. My most recent claim was for my AC that just stopped working. I called the warranty service and they said they could have a guy out here in two or three days. Then, they called me back and said somebody was available that morning. The tech came and it was so fast. It was a really good experience.

I told Old Republic Home Protection that the house wasn't getting cool. Only certain rooms were cooler. The tech came and said there was nothing wrong. He didn't give me any paperwork. He didn't do anything. He came in, just walked around and left. Where is my home warranty telling me that something was done. It's paid for every month. But they would not send me paperwork on what was done. Calling and asking me how was my service. Anything. That's why home warranties suck.

It's a challenge submitting a claim to Old Republic because in the fine print, everything isn't always covered. It seemed like a loophole is found where we can't get total coverage. When something happened to the compressor in our AC, they covered the parts but we still had to pay for the labor. Then in order to get a claim going, we had to pay $110 fee for whoever they send to come out and that was not promising. It could fall under warranty or not, so that was not promising. The quality of their contractors is a hit or miss. They gave me contractors that are hard to get in touch with sometimes. I found it better when I get the contract and then have them reimbursed.

It's very hard to get through to Old Republic Home Protection. It's very frustrating. I've had to deal with them several times. I've been waiting on a refund for my HVAC. Their service people that they have me go with denied service to me based on it's a two-ton HVAC on top of the roof. The customer service for the outside provider told me to go with his guy instead of using my own person. I said, “I just wanna do a cash-out and get this over with.” The tenant has no cooler. It's really hot! He said, “Just do one more time. One more time.” He sweet talked me. I fell for it. I called this guy the next day, and this guy said no. “I won't do a two-ton on an HVAC.” He refused. So I had to call my guy, and it was a nightmare.

I called in when I needed assistance and the reps who helped me were nice. They sent a contractor the next day. It was for the AC and they figured everything out on the same date. But the other unit was messing up after he fixed that so I called them back and I haven't received a call or somebody to come out for that. We contacted the AC place and they said they would have somebody call us, but they haven't.

This is the first year I've been with them and there are a few things that are good and some not so good. Whenever I would call them, they would start the process of getting somebody to look at whatever the problem was. But when they would come over, I thought they would check everything out but they do one or two little things and everything would work until they leave and then it would go bad again. It's like my air conditioning, it's working now but sometimes I feel like I get the short end of it.

We file requests by phone and the reps have all been very nice every time we've called. The most recent issue is for our dishwasher. The contractors who reached out to us were unable to fix it but they went the extra mile and found one that could repair it who was able to come repair it that day. We paid the appointment fee and Old Republic covered the rest. I would highly recommend Old Republic to anybody that's purchasing a home.

Requesting for service was easy and simple. Old Republic Home Protection's reps were understandable and nice. They were always available.

My dishwasher had a leak and it was not cleaning my glasses and silverware. I started a claim in January but I was told the provider would give me a call back, I would wait, they would never call, and I would call Old Republic back. A lot of it was phone tag. I took people at their word and waited. I've had two companies come out. The first company replaced almost everything on it and the second company replaced the most obvious thing on it. I just had a technician look at it again on Thursday. They're finally to a point where they're gonna purchase a new dishwasher. But it seems like they've wasted a lot of money to try not to replace it and find out what's wrong with it. Other than that, Old Republic has been wonderful overall.

When we purchased our house, the seller purchased the warranty from Old Republic and I just started renewing it. It's been well worth it because I've had to use it and it has saved us a lot of money. When push comes to shove and something breaks in the house, you have that insurance and you don't have to come up with thousands of dollars out of your pocket. The reps were on top of it when I filed claims. It's just that there were one or two vendors that took a little bit longer than what they should have to get back to us. They’re quick at taking care of the issues, like with our AC and ice maker. They're very professional and respectful.

Lighting storm was bad in the area and hit close by my house and the neighbor's house. Lost power to all bedrooms so I called Old Republic and they delivered. I been with them for 12 years and I must say I had timely service. The electrician was knowledgeable and polite and I recommend the electrical company to anyone.

Called in an issue with my AC. Vendor came out, did work and told me issue was resolved. Three days later, issue returned. Called ORHP for revisit. They responded (on a weekend) within a few hours and had my issue resolved the following AM. My thanks to your guy for your quick response to BOTH calls.

Called for service for my AC. AC guy came out and told me I needed an electrician and reported that to OR. An electrician was scheduled, he was here the following day. He determined that I needed to have the electrical box for the AC unit needed to be rewired and moved to a more secure location as it is currently bent and sits open permanently and water is getting into the box each time it rains and it's been raining A LOT in Tucson. It has now been more than 10 days and all I get from OR is that approval is pending receipt of additional information from the service provider. I contacted the service provider who tells me his last email with OR was on on July 31st, telling him to hold off until further notice before performing any work. I call and get put on hold, meantime I now have water getting into the attic because the wind has been twisting that box around and now it's worked loose from the roof, allowing water to get in when it's windy.

My air conditioner went out and the techs came and said it was working when they left. But it didn’t. I had to stay in a hotel because my husband was sick but it was just too hot. The temperatures were over 100. The techs said that they were gonna come back. They said they called me but I didn't receive a message. I called Old Republic several times, talked to several people and asked to talk to a manager. Someone said they thought they could help me. They called them and didn't get any response. They deducted 80 something dollars from my fee that I'm supposed to pay but that was never resolved.

Service tech determined the problem and then sent information to Old Republic. I spoke with Old Republic and was told it would be 7-10 days for review to decide whether to repair or replace. After waiting 14 days I called and they informed me that they had decided to repair and the parts had been ordered. I was not given any reason why I was not contacted.

We had RobCo Electric, Inc. electrician (Robert **) come out to our home to fix the Door Bell issues. Bob changed the transformer, installed the door bell and clean his work area as he found it. He was very professional, on time and friendly person to ask questions. I will recommend Bob to anyone who has electric problems at their home.

If you asked me four years ago, my ratings would have been higher. Though most contractors prefer ORHP, their value to me has been going down. The service fee is becoming more expensive than some of the direct fees assessed by contractors and the wait time to get an approved one out to you is getting longer just like the call wait time to talk to someone on the line. Rates go up annually and they do not reward for loyalty. I have multiple homes covered with them and not a single discount provided over the years.

It was a terrible experience. I know it was busy time for the heat wave but since I got 1st service provider I never got an appointment. I could have wait 2 weeks if needed but no contact from them, I asked change provider after two weeks and no contact, and same situation with 2nd provider. I got a third provider and nothing either. I was offered looked my own provider and max covered $200 which had no sense since I did not know what was the AC problem. At the end I was assigned to the same 1st provider and they came and install a cheap control box, he even had to go and buy it, nothing in stock with him very ridiculous, I was not even replaced with same control box. Very disappointed. I should get waived the fee after so much hassle. I have been client for long and thinking to switch.

I submitted my request at 9 am, got a phone call from the provider and by 1 pm the problem was solved. I got a call when the service guy was going to my house, I left work, he took care of the garbage disposal and I was back at work the same day. The guy was clean, he was quick and he was professional.

OHR dispatched a work order on the evening of Aug 8. The following day, a technician from Arrow AC came and performed repairs. The AC is cooling, which is critical when temps are over 100 degrees. I appreciate the prompt response, as I am a senior citizen and the heat can be unhealthy.

I had a water heater that was intermittently going off. I tried to reset it but the problem persisted. I had a shower faucet that continued to leak. I think from the water heater being replaced to the shower faucet being repaired, I truly enjoyed the prompt service. I would use the service again from ORHP.

Robert was unable to find what was wrong - but took the time to do some preventative maintenance since he was already here. I really appreciated that. That involved him going to a specific hardware store to buy a new thermostat and a dryer hose. He was on time and while professional was also personable.

The first suggested vendor offered service in a narrow window of time, after which we would have to wait a week for them to be available. As we could not meet their first choice we requested another provider. LEES Heating & A/C responded, on time, identified and fix the problem on the first visit. They were AWESOME.

I am a property manager and ORHP is the easiest warranty to work with. The customer service is also great. The only issue I have is with some of the contractors they use and the length of time it takes the contractor to send in the diagnosis for authorization. Tomorrow will be a MONTH that one of my tenants has been without AC and it still has not been repaired.

Had a malfunctioning HVAC system in my property which clearly needed to be replaced. Old Republic sent out their incompetent vendors three times to inspect the HVAC. One of the vendors actually told me that the HVAC was not working because it was too hot in the house. Got my own vendor who diagnosed a malfunction motherboard and recommended replacement of the system. Do yourself a favor and look elsewhere

I've requested service from Old Republic and they've been prompt. I do find that the wait time when I call to speak with a representative is a little long. Also, I live in a rural type area. So, sometimes providers are a little bit harder to come by. The technicians have been very helpful and informative and come out and get the job done. My latest claim was on my faucet that was leaking from underneath the base of it and at the handle and they replaced the entire faucet. The faucet had to be ordered. So, the whole process took a week. Overall, I'm satisfied with the services that Old Republic and their technicians provide.

I like Old Republic. I've had trouble in the past with a plumbing company they sent out who didn't know that when you live in the country, you're not on city gas, you're on propane, and when you install a city gas water heater, it eats up your propane and empties your propane tank. Other than that issue, I've not had anything go bad. When the pilot light on the water heater went out, the contractor scheduled an appointment quickly. But Old Republic changed where I'm supposed to pay the $85 to them instead of to the technician. That guy took the $85 because he was told he had to collect it. The payment is due on the 17th and I still don't have a bill. They said they sent one in the mail but I haven't got one yet.

It used to be much easier and more things were covered before. Now, half of the things are not covered. Whenever I call Old Republic Home Protection, I would get the answer that, “This is not covered," or "That is not covered,” which is frustrating. My AC compressor was under manufacturer's warranty, so I couldn't get the labor or anything covered from the home warranty company. It is useless to have a home warranty when I pay out of my pocket to do everything. I'm thinking about changing my home warranty to some other company.

I was signed up for Old Republic when I bought my house and I kept it. I've been with them since 2018 and it's pretty easy when I submit a claim. I call over the phone and it doesn't take very long. But they don't want to replace something until they have no choice and they'd try to take the cheapest way possible. Most recently, I filed a claim for the air conditioner and they tried to deny the claim to replace it. I called the contractor and they were really difficult to work with. I had a bad experience with them. Finally, Old Republic agreed to have my unit replaced but I haven't heard anything since.

When I submit a claim to Old Republic, they take care of it quickly. I file the claim and people call me within a 24-hour period. I have a plumbing claim right now. I'm meeting with someone today. Old Republic came with the house when we bought it, and we kept it and we've been protected for about 18 years. Having the plan makes sense. It's a lot cheaper. It cost us so much money per year with Old Republic, and we kept it mainly because our air conditioner was old when we bought it. Other things have come up and the air conditioner hasn't quit yet. We've told others that Old Republic is good. They tried other companies and didn't work out for them very well. They ended up going with Old Republic.

I like Old Republic Home Protection. They are always prompt in action and most of the technicians within the network are really capable. But when a technician would come to our house and fix what he was supposed to fix, he would report to Old Republic and they would send an email stating that the job was completed without first checking with us or the tenant. Right now, I have an ongoing claim for the freezer side of the refrigeration appliance. I received an email three days ago that says the job is complete, but it's not. The technician said he would get the authorization to fix it. So he did something until he got the final authorization to finish the job. So Old Republic's email contradicts what I heard from the technician. Other than that, if my friends ask me about Old Republic, I could say that even if they don't have any potential issues, they should get a safety net for the appliances.

I recently purchased a new AC unit through my home warranty. Less than a year later, it malfunctioned. However, Due to an overlap policy, and despite not receiving any notice, the third notice was sent out by mail on July 27th. Today, August 5th, I paid the renewal fee, only to be informed that I am no longer eligible for AC unit servicing. This situation feels unjust, as I paid for the renewal but am now being told my coverage is void. In addition to the issue with the AC, I experienced significant frustration with customer service. I was on hold for an hour before my call was answered, and the first representative hung up on me. When I called back, I was transferred multiple times, and the third representative informed me that I couldn’t file a claim for repairs due to an overlap in the policy.

Regarding an AC issue in AZ 115 degree weather, I will not go into my whole negative experience but it was so bad that I cancelled my plan and paid for an out of network contractor. I have been cancelled with a refund supposedly being given. Two weeks have passed and I have no check, cannot get a rep on the phone to find out the status of the refund, and when I do get a live rep, I am told that they will transfer me to the correct dep't; I am transferred to a hold that is endless so I hang up.

I've been very pleased with Old Republic so far. You call, and usually, within the next day or at least two days later, you've got somebody coming out there to handle the situation. I recently had a plumbing problem and there was a stoppage in a toilet. We called them and the plumber called the next day and said he could come out the day after. And they were right on time. They were clean and they took care of the situation.

It's been a great experience with Old Republic. Filing claims with them could be easier online, but it's easy enough. Sometimes the reps take a long time to answer the phone, but the contractors are usually good.

I love the customer service interaction. I know Old Republic has it where people can go online, but I don't use online. It's easy for me to just call them, then they schedule the service person to come out and they take care of it. I appreciate that part and that option. The service people have come out within the estimate timeframe, and they've been good. They take care of what I need to be taken care of.

Our Realtor suggested Old Republic and we just went it because the people who were selling the house to us were the ones who provided it. Considering what it covers, the price is good. I submitted a claim online and it was easy. The tech came out quickly. He called me the day after I submitted it and we scheduled a time. So, it didn't take very long at all.

We're very happy.

Old Republic is reliable. We had another home warranty where they turned around and misled us a little bit. With Old Republic, I like having the confidence that the contractors are gonna come in and do what they say they're gonna do. I had a contractor come out for an electrical issue. There were plugs that weren't working. They were good and did the repair that same day.

The air condition wasn't cooling right. I called in a claim and it was easy to do. When the contractor came out, they couldn't fix it. One of the wires was burnt. So the tech changed the wire. It's been good since.

I put in a claim through Old Republic for the air conditioning and it went good. It was a burned out capacitor. Air 1 came out and put a saver on it that supposedly the capacitor can break again and it will still run until the next inspection. Air 1 is awesome. They're the best air conditioning company we've had. We've had probably 10 different ones out here and Air 1 is head and shoulders above the rest of them. But when our tub and the handle of our shower were leaking, the contractor that came out said, "Oh, we can only do one of them." I had to pay $85 for each one.

Old Republic has been good to us ever since we've had them for the last six years. The price is excellent. They usually answer me back right away. They're automated now but usually, within 24 hours, they call. Recently, my air conditioner was not working properly at 112 degrees outside. I have an 80-year-old mom that lives with me. They called us Saturday afternoon and were out by Sunday. They sent me one person who put a new fan in it. The company that came out referred me to another one, which is the company that I bought my air conditioner from. They were good too. I felt bad for the guy. He was doing something up in the crawl space and he fell through. Now they're fixing that.

I've been using Old Republic for a couple of years now. I usually make a service request by phone. My experiences has been great. Every one that came out has been good. They did a great job. Everything is working. Everything was done in a timely manner.

Horrible service. We placed a claim since May 30th for our AC unit and we still waiting on them to order the equipment. Every time I called, I get a different story. Most of the time they blamed the provider. The provider says is them. The point is it has been 2 months without AC in Vegas, and so far nothing!

Old Republic repaired the garbage disposal and that was okay. But recently, I got a cracked toilet on my house and it's supposed to be covered even under the standard warranty up to $600. But they refused to do anything about it. It was a hairline crack that the vendor said I should change out the toilet. But since it's not leaking on the floor, I didn't do anything about it yet. Also, the tech dropped a hammer in the bathtub and left a dent in it. The paint is chipped, too.

Old Republic's website is easy to navigate, but I do my service requests by phone. I like talking to someone, and that way, I know it's being portrayed correctly. Earlier this summer, my AC stopped working, so I had to call them and get a technician out. The first person they assigned never got back to me, so I called them back and the lady that helped me out the second time got someone to the property within the same day. All in all, Old Republic has been good, and I’d tell people to go for it. It's very reasonably priced and they definitely have good customer service. Every time I need a service or have a request, they usually get it done fast.

I'm thankful for Old Republic. They're really good. When we call, they get right back with us with people who's gonna be contacting us. Sometimes, we have to wait for the the actual people that's gonna have to do the job if they're gonna order a part but other than that, they did well. We had an air conditioning problem, and they replaced something big. When the guy saw that, it took him a couple of hours to do what he needed to do. Everything seems to be going well.

Old Republic is affordable and everyone is friendly. Getting in contact with a rep is quick. I had someone come out through Old Republic to have the hot water heater fixed. He came after hours and was great. Recently, I was trying to see if the gas in my fireplace was covered with my hot water heater, but it wasn't. The rep gave me the advice to call our gas company and they gave me a lot cheaper quote than the plumbing company did.

I filed claims for my refrigerator and air conditioner. The contractors were excellent.

Old Republic doesn't cover everything in the house like I think it would. I had problems with the refrigerator and I had to pay out of my pocket. They said it's not included in it. I had to pay $300. I don't think I'll continue it anymore. But it covered my furnace a couple of times.

I filed claims for a hot water heater that broke and an air conditioner that wasn't working. If it's an emergency, a contractor's out in a few days. But sometimes, it's a little longer. Some of them are very knowledgeable, but for some of them, I've had to call for someone else come out.

My AC broke down pretty shortly after we started with Old Republic and they fixed it so I was happy with it. I like that they cover big, potential expenses. However, the first company that came out for the dishwasher was bad. They just said it was fine. I had to call Old Republic and tell them I needed someone else. A second company came and let us know the unit was broken. It took a little while, but Old Republic got it replaced. They've done a good job for me so far.

I made a service call when the air conditioning felt like it was not working properly. Someone came out within a few days, took a look at it, measured things and said it was fine. I'd be really positive they would replace the air conditioner, but they didn't. But the service was fairly quick and the gentleman that came out seemed very knowledgeable.

I'm satisfied with the appliances Old Republic has covered and I could recommend them. I've used them three times, most recently for the microwave oven. When you open the door, the microwave oven would start running without activating it. If you open the door, all of a sudden, it would start running. A contractor came out last Friday and had to get a part. They said they’d bring it back this week.

They've been quick to come out every time we have a claim and they've paid fine on the claim. They got our microwave and hot water heater replaced. The only thing they did not do was they didn't cover the driveway sinking. Then, the foundation needed to be supported on the house and they said they wouldn't do that either. We had to pay for both of those things. Also, we had a real mess when our payments got messed up. We sent in a paper check and they said they couldn't take it, but they canceled it. Other than that, it's been fine.

All it was just the water heater but the first guy that came out said there was a whole solar system and they can't fix that and he was gonna have to reroute the plumbing and electricity. He gave me a quote of four grand to fix it. I ended up going with somebody else that was outside of the company. He told me he didn’t wanna rip me off and that my home warranty company should cover this. I should have them send somebody else out. He was very honest. So, that was good. He recommended a company that went under Old Republic and they were able to send that company out. The tech said it was just a normal water heater. It’s been working great. It wasn't working afterward so, Summit Plumbing came out the second time.

Old Republic is good. They have always been right there and answer my phone call. They ask me what I want and get somebody out here. It's just the people that come aren't good. My recent repairs have been for my air conditioning, and in the last three months, I've had seven people here that did nothing within this 120 temperature. However, the last guy that was here knew what he was doing and fixed it. He replaced the unit outside and some other parts. I would tell people to definitely get Old Republic. They need them.

I filed an online service request to Old Republic for the air conditioning. I did call and spent about 20 minutes on hold, but when the rep was available, she was helpful and she gave me some good advice. I appreciated it. It was a little frustrating waiting, but I don't know if there's a whole lot that could be done about that. So, I understand. The AC has been good since it's been repaired. I am very appreciative how much Old Republic helped. And even though it took a little longer than if I had just bought some of the parts myself, the coverage really took care of everything. I felt like it was a really good experience. I really appreciated it.

Absolutely the worst and most unprofessional company I have ever worked with. Totally worthless! Paid $680 and can't even get my refrigerator fixed. And this was the first time I used it!!! I DO NOT RECOMMEND!!! TOTAL WASTE OF TIME AND MONEY!!!

The idea of a home warranty is that you hopefully don't need it, but when I needed it, it worked perfectly. When I submitted a claim by phone to Old Home, the two gentlemen were there the very next day. They were very efficient and they got right to work. They were here for about an hour and they solved the problem. It was for my air conditioning that wasn't working. One of them took one look at my thermostat and said that he didn't use those thermostats. He asked me if I would mind if he changed my thermostat and I told him that he could if it was easier to use because I couldn't figure that thing out. So, he replaced my thermostat with one that was very simple for a lady of my age to use, and we got rid of the old one. All has been good ever since. Also, I received a bill, but I didn't know what to expect and it was very reasonable.

FUTURE CUSTOMERS BEWARE: Old Republic Home Protection at PO BOX 5017 San Ramon CA 94583 is a SCAM. I have been a customer since 2018. I renewed my plan July 2024 and was told by an ORHP employee that my plan included Air Conditioner Service coverage. I called to schedule a service call on 7-19-24 only to find out that my current 2024 plan did not cover this appliance. I paid $165.00 monthly for a plan that is worthless. I would not refer this company to a family, friend, or co-worker. AVOID THIS COMPANY AT ALL COSTS.

I manage hundreds of homes and in the past, we had a lot of good experience with Old Republic. But sometimes, depending who goes in as far as their vendors to take a look at the issues, some of them may be novice and they don't know what they're doing. Then, we end up getting somebody else to correct the situation.

I am a Realtor and have had a Old Republic Warranty for the properties I manage for many years. I just put in a service request for one of the properties because the AC was not working. After taking my information, I was told the latest payment (Remember I have been with Old Republic for many years) for this property was received after the grace period, therefore they would not cover this service request and any other requests for another week. Imagine my surprise. I don't know when they received the check, however my records show the check was written a week before the policy expired. Not sure if the check was delayed in the mail (we all know how reliable the mail has gotten) or if Old Republic didn't process the check.

After reading what all Old Republic offers, it works best for me to keep it year after year for things that happen around the house and have that extra coverage. What I like the most is, from when I've had to use it, I've only had the service call fee that I've had to pay. Also, majority of the time, most of the labor or whatever needs to be corrected has been covered by Old Republic. That's helped a lot financially with the savings.

I enjoy the service of Old Republic. For me, as a tenant, it's been very good. I'm not really put out and the people who I always speak with are very polite and reassuring. Usually, with air conditioning claims, they come out, they assess it and come back and put the parts in and everything's taken care of.

When I submitted a claim for an AC problem, the tech showed up on time and diagnosed the problem in a timely manner. He wasn't able to get it remedied. It wasn't an AC problem. It was an electrical problem. We had to have an electrician come out.

My air conditioning wasn't cooling and the techs replaced the condenser. It was quick. I'm happy with Old Republic and I like it. It's a good company and they are doing a great job. I referred them to many people.

I spent most of last summer without AC. Original installers were incompetent. Trying to tell me unit was working fine when it shuts off constantly and the temperature in our house goes from 72 to 90. In addition, connections for the 3 ton and 5 ton units were reversed. Another service provider came in to fix all the issues. Need to vet your providers better. Now since I have two new units and have not had to call ORHP for support my coverage is being dropped effective 7/25. I get notified on 7/11 that I am not going to get renewed. It takes 30 days for a new plan to get activated with another home warranty company so I will have a gap for a few weeks. Hopefully nothing happens.

They make it easy to file a claim online and to check up on it, I call the 1-800 number. They're quick about sending someone out, too. They'll have somebody call within 24 hours. It's been nice to have them as a home warranty. I've had a pretty good experience with Old Republic overall. We have had a lot of things going on this summer. It's nice to be able to have someone come out and handle it.

My soon to be mother-in-law helped us purchase the house and strongly recommended Old Republic. Sometimes, with home warranty companies, it feels like a fight to get your claim approved. But I've never felt like that at all with Old Republic. They have been reliable. It's always easy to go through the process and the communication has been good. A communication failure only happened once with a contractor where they were running late and didn't notify us. Also, one of the contractors tried to charge us directly. I had double paid one of the contractors by accident. But that was not Old Republic's fault. Our experience with them has been seamless. We had to fix nearly everything in this house when we moved in and they were a blessing to us. I know that if something disastrous happens, we're covered.

It's my first house by myself so it was nice that when my hot water heater broke, it didn't cost an arm and a leg. Old Republic did their thing. When I called them, the lady took the co-payment which is $100 per call then had the people schedule it. She could be friendlier though. But the contractor for the HVAC was great. The garage door person was nice, but the garage door hasn't been behaving the best. I texted him to tell him but he said I needed to go through the claims process. I told him he just installed it a week before but he said he was not coming out until Old Republic would send him.

Old Republic takes my request and they get somebody out and fix it. Even when I need new parts and it takes a few days, it still isn't that much time. The only thing is there's this one group who said they needed to charge me $35, which was fine. They gave me a thing where I pay on my phone and when I went to pay it, it said the link expired. They never sent me another one and now this company said they're gonna send me the collection agency and it's not even my fault. I know Old Republic has nothing to do with that, though. It's the company that they sublet. Other than that, I'm happy with the work. They did everything in a quick and timely manner and they were very professional. They're very reliable. I've heard other people that have had a warranty and they take forever or they deny the service and Old Republic is not like that.

When I requested for service, the rep was very helpful. The tech waited for a part, but he came out the next day. He was right on top of things. The system since the repair has been perfect.

The claims process was confusing. We didn't understand why when Old Republic tried to repair, they took the repairs that were done out of the money that was allotted to us. We ended up getting a new stove. How else were we supposed to know why the stove needed to be replaced? Why did we have to pay for the repairs? If the thing cannot be repaired, they will pay for it. But I don't think it's fair that we were allotted $5,000 and they took $200 off of that because we had it repaired before it was replaced.

Old Republic is pretty prompt when I send in a claim. They get me to who I need to get to. The repairs have been pretty good. I haven't had any problems. Old Republic is a pretty good company to be with. I'm satisfied. I'm not crazy about the $85 fee. But to get what you need to get done, that's pretty fair.

My experience submitting a claim is excellent. I call by phone and it's easy to get through to a rep. Most of the time I get what the company's name is, address, phone number, and things of that nature and the quality of contractor has been excellent so far. Having Old Republic takes a lot of stress off.

Dealing with the rep from Old Republic went great and the contractor was fantastic. Everything that they fixed is running. So, I’m good with it.

My experience with Old Republic has been okay but it wasn't the greatest in the beginning. They took over two months for them to help us get a new washing machine. They had some guy replace the part and he told me to wait four hours before turning it on. He's a scam artist because I found out through his web page that he does this to everybody. He comes and tells them to wait four hours for their product and it will start. But it didn't. I contacted him over and over again, and he wouldn't answer my calls. Old Republic just kept telling me they were trying to get ahold of him. It dragged on forever and I had to spend so much money going to the laundromat. It finally got replaced but it was only because we left a bad review.

I called 3 weeks ago about my air conditioner. ORHP in-network AC company came out the next day. ORHP won’t let the company fix the AC coil because ORHP has to order the part, even though the company has it. This part is covered in the description. We have been baking in our house for three weeks in 100 degree temperatures and I still have no idea when the part will arrive. I have called often and nobody gives me a straight answer. If this happen to my elderly parents, I’d be very worried. In fact they have delayed their visit.

First, it took a half hour to convince them where AC unit was located. Then, they didn't have a ladder. And, no, the AC unit is not on the roof, but did need a ladder to access -- you didn't ask that when problem reported. Then they told me my washable screen filters were old style and not efficient. So I did authorize them to put in new paper filters. Several hours later they sent the wife to put them in. I just noticed that one is not in place properly, but I am 79 year old widow and will not climb a ladder to fix. They also just took the washable filters without asking me. All in all, I was not pleased. This was not the first time you sent people less than good to me for a service call which is why I am not renewing your service.

Updated on 7/24/2024: It's now July 24th, and we have had 13 service calls out to fix my AC. This last one cost us an additional $85.09 as a new AC compressor was covered, but part of the installation was not covered. Once the new compressor was put in, they discovered that we need a new control board as well. That's another appointment we are waiting to get confirmed.

It took almost a week for Gimino's Appliance Repair to come but he did a great job repairing my dryer. He had the parts on his truck, and he was in and out within an hour. I love the dependability of Old Republic Home Warranty to get me the service that I need.

We asked the Old Republic to come to our house to fix our air conditioner which stopped blowing cool air. After the fix, the AC worked fine at the beginning but unfortunately stopped blowing cool after a several days. It is difficult to find where to submit a reclaim so that they come back and fix it good.

Fabulous, prompt service from ORHP and the service agent. Heat was sweltering outside and air conditioner quit. Old Home Republic was sensitive to my health situation and with due diligence were able to see that repairs were done that day. Did I mention it was the week-end? Thank you OHRP! You were a lifesaver and appreciate your determination to give the best of service.

ATLAS CONDITIONING REPAIR AND HEATING was great, on time and did a great job. The employee they sent was clean, efficient and on time to repair our AC unit leak. I have had Old Republic for many years and have never had an issue with them. Every time we need service, they are quick to respond and replace anything that is needed.

I had 2 experiences with Tri Valley Home Improvement. The first was regarding my dishwasher at my primary residence, which still has not been repaired after 3 weeks. The second was regarding a washing machine at my rental. The machine was not repaired properly. My tenant tried numerous times to contact the contractor and left several messages with no response from the contractor. I have had call ORHP several times, each call involving at least a 40 minute hold time. The representatives on the phone are pleasant and professional, but the hold time is frustrating. I had 2 previous service request experiences with ORHP and they went very smooth, but this contractor makes ORHP look bad.

The customer service was absolutely horrible! It took weeks after talking to multiple representatives to get a company out to fix my issues. I can’t explain how frustrating it was, each rep I talked to they said they would call me back and it never happened. Absolutely horrible customer service.

This is the worst company I have ever used period! You wait on hold 40 minutes before talking to the worst customer service ever. No one takes any notes and every time you call they have no idea about your previous calls. Nothing is ever fixed and they want to replace your appliances with the cheapest garbage out there. Do not use this company!!!!

Old Republic worked well. My AC quit which happened sometime on a Thursday, and by Friday morning, at 11:30, they had a service tech out here who got it back up and working.

Submitting a service request to Old Republic wasn't great, but it wasn't bad either. I submitted a request, and because the AC was still under factory warranty, they washed their hands of it and didn't help me out. So, they left me to figure out everything by myself. I had to go through the warranty and then find an independent third party and schedule everything myself.

We've had a couple of instances where we needed to use Old Republic and it seemed to work out all right. But now, they have gone up in their price. They didn't tell us ahead of time that their fee was going up. It went from $66 to 80-some dollars. We've had a lot of home warranties and we've never had a home warranty go up. And then it's a $100 call-out fee now where it was an 85 call-out fee before. Until they went up on their fees, they pretty much did okay.

So far, we got our oven replaced because it was no longer on stock. Our AC was serviced and it’s functioning right right now. We've had a really good service with Old Republic. We submitted our claims both online and over the phone, and everything was nice and fast. The service people did their job, were straightforward, and got our issues taken care of.

Old Republic came with the house we purchased and it was a great idea. It's quick and easy. You don't have to look for somebody when you need something repaired. You just call them and they take care of it. And you don't have to put off getting things repaired. Because usually when something goes wrong, you gotta find somebody to fix it. Old Republic will send someone out for you within a day or two. There are certain things they cover and certain things that they don't. But most things are covered.

Old Republic’s response is quick. But there have been a few contractors that we've refused to let in because they're rude and abrasive. Old Republic has been great with handling it. We have told a few people about them though I have no idea whether they've signed up or not.

Old Republic was good but we had some issues with the people they sent out. We had them send plumbers once. And we had them send some AC guys. Both companies we had didn't seem extremely professional. The AC people were very young, which was fine, but the owner didn’t wanna have the kids do work without him seeing it. So we had to schedule again. The second time, the young technicians came out again but the owner still didn't come. They said the problem with last time isn't there now. So, everything's fine. They left without doing any work.

I had a contractor come out one time and fix an electrical outlet, and they were good. Another time, the AC’s remote control on the wall went out and I called Old Republic. They said they were gonna set me up with somebody and I waited a couple of weeks but I didn’t hear back. So, I called the actual company and the rep said they were swamped and won’t be able to do it. I had to follow up and call back for the claim. Old Republic said they were going to get me somebody else so it was good. It was the company was backed up, and they weren't able to get to me till a week later. But nobody ever communicated that to me. But other than that, once I called, a different company came out the next day. My electrical outlet and the AC have been working great. This is my first time owning a home and going through that experience. I liked it because I like that they come out and schedule everything. I enjoyed it.

Their website was easy to use. They got the AC company come out. It was pretty smooth and easy. The AC has been running good since the repair.

I've been with Old Republic for three years now and filing a claim has been easy. You have to call them first and they generally send their own contractors. We haven't had much trouble with it. We didn't like one contractor that we worked with. I called to talk to them about it and they were fine with it. I told them if I needed someone within the 30 days of the ticket being open, I wanted to have a different company to come.

The plumber that came out was so-so. But the AC provider was pretty good. The provider that Old Republic chose the first time didn't respond. So I requested again and they changed it to the other provider and it went well.

Old Republic has a fast and easy process. After I submitted a claim over the phone, they told me the name and telephone number of the contractor that would contact me to set up an appointment. I had them contact my wife and they did the very next day. Then they came out the day after to work on our garbage disposal. They replaced it with a brand new one. I would tell others to get the warranty for more than one year.

The urgent service was a little delayed when I needed something immediately done for a water heater that was replaced ‘cause we had water on the floor. Old Republic doesn't have anything classifying urgent cases for water damage like a water heater. They don't have anybody that can get out there right away to help within a few days. They need to work on urgent cases when we have an immediate need so that they have people on call to help with those situations. But the other ones that were normal wear and replace, the service was good then. The contractors are perfect.

I have had Old Republic for four years now and I have the appliance package. I have used it a few times and have been satisfied with every service request until the last request with my dryer. The dryer started making a noise and I put in the request immediately. I was told the primary repair would have been the bearings going out, however it caused secondary damage to the drum and secondary damage isn’t covered. I understand that. And I was okay with that. Paid my $110 and they said the primary damage cost could be reimbursed and put toward buying a new dryer. They said I’d need an invoice for a purchase to get the $143. I do not know how an invoice for another dryer has anything to do with what they owed me for the initial cause of my dryer to stop working properly.

Horrible customer service, nothing is really covered and $100 for every time we called. It's ridiculous plus the $115 a month. Never ever again I’ll consider or even recommend this company to anyone. Very Bad experience.

Don’t use this warranty company. They are cost escape artists. I had one request for service that took over 3 months for them to respond to and then they found the smallest reason to deny it. When I asked for that denial in writing, they said “We never respond back in writing”. There’s a reason why they do that. Don’t use these guys, ever. It’s a scam.

We just bought our house in April 2024 and moved in end of May 2024. We already have multiple requests open: HVAC and Water Heater. I'll give them one extra star for the Water Heater - this was taken care of fairly easily SO FAR. Still waiting on the final report for this. This review is about the HVAC- there is a massive leak coming from the drain pain every time we use the AC, closet drenched and everything.

Old Republic Home Warranty is a textbook example of unreliability, arrogance, and terrible customer service. From excessively delayed responses to incompetent contractors and dismissive customer representatives, my experience with them was consistently frustrating. They failed to promptly address issues, showed arrogance in their interactions, and their customer service was abysmal with long hold times and inadequate support. Dealing with Old Republic was more of a hassle than a solution, making them a company I cannot recommend for anyone seeking reliable home warranty services.

I called Old Republic because our stove was malfunctioning. They asked for my credit card number and told me there would be an $85 charge for them sending a service tech out. Then they told me they don't have any technicians in my area, so I would have to find my own. The email they followed up with stated the $85 fee would be deducted from the final claim payment since I was hiring the technician myself. Then...they turned around and charged my credit card for the $85, even though they provided no service and I was not asking them to pay any claim!

I had water leaking from my inside unit and I was concerned it would leak onto my floor and cause damage to it. Old Republic Home Protection sent a plumber who blew out the line and resolved the problem. I was satisfied with the service from ORHP and the plumber.

I am writing to say how much I appreciated the repair service (on my oven) that I got from PYE'S APPLIANCE, particularly their repairman, Morris. PYE's APPLIANCE responded to my request quickly and Morris, after examining my oven and ordering the required replacement parts, returned and did an excellent job fixing everything. He replaced the lower oven baking coil, the three prong range cord, checked to make sure my burners were in alignment and made sure that everything was in good working order before he left. I will definitely recommend Old Republic Home Protection, PYE'S APPLIANCE and Morris! Thank you!!

A great experience on this claim. From the CSR to the technician who arrived, a great experience! He found issue immediately, was professional, kind, helpful, and really was exceptional!! Even though it was an easy fix, tech went beyond to be helpful with educating me on the fan light bulbs, tightened up the fan etc, etc… I would have this company come out again anytime.

The tech from Mighty was respectful, and careful in our home. Kris was efficient and completed his diagnosis very quickly. One could see this young man was industrious and eager to please his customer. I have kept his card if we should need any non-warranty work. Thank-you Old Republic and a shout out to Kris for an excellent job!

The on-line service was easy to navigate in order to get a plumber to the house to resolve a problem. The plumber was honest with his opinion of the job. He gave sound and reasonable advice and he resolved the goal for his visit. I expressed the information that the Home 'Depot installers told me about a leak under my sink, thus they could not finish their job that I had paid for. The plumber tested the valve and there was no leak. He continued to hook up the plumbing to the newly installed refrigerator within a reasonable amount of time. The expense was reasonable and with this I am content with the vendor that works with Old Republic. Thank you, Ron

I was able to submit my request easily using the automated telephone system but then requested to speak with customer service because I wanted to request a specific plumbing company that I had used through Old Republic before. The representative was super helpful and changed the company quickly. The plumbing problem was resolved quickly and easily.

Plumbers were on time and took precautions not to track mud and dirt into my house. When they finished, they explained in detail just what they did to fix the problem. Then they cleaned up and removed all materials used to fix the issue. They then explained what to do in the future in case the issue returned. The plumber called Old Republic to ensure all work was covered to include the cost of materials.

Terrible. I regret using a company like this because I was having hard time about my broken appliances to get it fix. What is the point spend almost 700? I could have bought the whole new one with 300 dollar.

I had Old Republic on my house and a rental up in Crestview, Florida and now I have it on my house in Palm Coast. When I file a claim, it's quick and it's taken care of one way or another. If it isn't, they get involved. When the dryer went up and the rollers were bad, the guy couldn't find any available. They called me and asked if I mind if they get them and the next day, they had the rollers for the guy to do the appliances.

AC kept turning off. Quick response from Old Republic and their local vendor. A-Plus HVaC was top notch in their diagnostics and repair. Would highly recommend both Old Republic and A-Plus. An asset to our home with the peace provided. Have used OR on every home we’ve owned for the last 15 years.

Happy to have the warranty the first year of our service. Definitely got us to meet some service people, some we definitely will use in the future and others we will not. Couldn’t renew my policy. So that was a little frustrating. Would have liked to extend our coverage for the future. It helped us while we were getting settled in though.

When I had a claim, I called in and told Old Republic what was going on, and they arranged to have it taken care of. I had them service the air conditioner and the people came out and serviced it. The tech was very good. He answered some of my questions that I had about the system. He cleaned it out and checked everything. It was good.

The claims process has been great. I needed someone to fix my ice machine in my refrigerator and the whole process was pretty quick. I've had a few claims with Old Republic. They fixed the dishwasher and an HVAC unit for me. The only time I ever had a problem was with the HVAC unit. The technician messed up and didn't do it right and it took a long time to get a part, but that wasn't Old Republic's fault.

The first time that I used them was pretty straightforward. I did it on a business day. So, it wasn't a big deal. Then the second time that I used them, I submitted a claim on the weekend and that was more challenging. Every time I submitted it, it went through, but I didn't receive any kind of confirmation. So, I submitted it again, and again, and again. Then I called that Monday and the payment was never set up even though I did it online. After the service was completed, it said I still owed them. But the tech that came out was super knowledgeable and friendly. He was a super cool guy and he did great. We were satisfied with him. Overall, Old Republic has a been a good warranty. I love the peace of mind that if something does go wrong, I'm covered.

The only thing that I caught that was a disappointment to me was when I requested the services. The representative asked me to explain to the plumber who was coming out to add on additional concerns throughout the house. She said I could verbally talk to him about that. But unfortunately, when he came here, he said no, it had to be placed within the order. He still was able to look at some of the things and then during that visit, he kinda messed up something, but they were not willing to come out and do it again unless I paid.

I've had Old Republic for a few years. When I've had contact with them, they got orders confused and delayed. They eventually straighten things out, but it's not that spot-on. I was with them for two years. Then I went to American Home Shield and it was worse, so I went back with Old Republic. But I'm not going to use their company again this year. I've been looking for somebody else. I called for my dishwasher. They gave me a company and I told them, "No, this company you've sent out before." That company was slow to react. So, they gave me another company and they said I could contact them directly if I wanted to. It took about a week and a half until I finally got ahold of somebody. It was not a good experience at all. It's the delays that I don't understand. I reach somebody at Old Republic and then they'll give me a name and a phone number for somebody. The problem is the people they use.

I called directly to file my claim and the rep was very professional. Also, the few times I've used them, the providers have been very knowledgeable and they took care of business.

Filing a claim is easy. It's an automated system and they call the following morning if it's an emergency. I haven't had any issues and I've been pleased with it.

I've been with them for ten years now and it's been a good experience. That's why I renew every single year. I submitted a claim because my heater wasn't turning on. They had replaced my pool heater a year before. When they came out recently, it was a simple repair.

Requested service for broken water line in refrigerator. It took 2 weeks to get contractor out and he had to order some more line. After almost 3 weeks, called him to discover he had gotten in the line, but hadn't had time to repair our refrigerator. A few days later, he installed the new line under the bottom of the freezer door only to find the line was broken inside the door near the dispenser and the entire door must be replaced. After not hearing from Old Republic for a couple of weeks, I called on May the 14th, discussed the issue and was told they would be in contact with me in a few days. I had to call again the 20th after no word, and spoke with an agent who told me they had not received the report from the contractor, so she called the contractor while I was on hold and was told he would get the report to them that day.

I've never had a home warranty before, so I didn't know how it worked but they handled everything. They gave me the name of the person that was supposed to come out and look at the microwave and they scheduled everything. It went pretty smoothly. I wasn't impressed with the person who came out but they didn't actually have to fix anything. They ended up replacing the microwave that we had and he installed it. He did fine, although his personality was not the greatest.

Really frustrating and disappointing experience. Not a trustworthy company. Had a home warranty policy for appliances. My refrigerator wasn’t working so I made the call. They sent a technician. He said he needed parts and had to order them. Several weeks without a refrigerator, I call again to see when they are coming back. The repair guy said Old Republic denied the claim and they won’t be replacing my refrigerator. Asked to speak to management and the service rep refused. Now I have to buy a new refrigerator. These people are shady. Liars.

We've been very satisfied with them. They have done everything they said they would and they have very quality people. We are really happy with especially Sunshine Air. Everybody has been very professional and came when they said they would. I'd tell others to get Old Republic.

Old Republic has been great. I call, I get a quick response, and it's seamless. We have an open case and they're handling it. I'm going through another company too and Old Republic is a lot more expensive than them but if I'm getting triple the service long term, I'm good.

I had a tune-up for the air conditioner and the most recent was for the dishwasher. I hadn't used a dishwasher since we had bought the house, only once, and it did not drain. When somebody put a new garbage disposal in, they didn't remove the correct plug to let it drain. I've had good service when I've used Old Republic. If people are looking for a home warranty, they should give Old Republic a call.

The technician who came out for my claim seemed to be very knowledgeable. The system since the repair works very well.

For my recent claim with Old Republic, the air conditioner was freezing up. The guy came out and quoted me for something and told us that it was fine and it needed to be cleaned. But Old Republic didn't cover it. So, there was no point in even calling them to have somebody come out because they didn't cover it. And the guy that they chose quoted me double what a local company would charge. He quoted 650, and the company that I had previously used for our house inspection to finance the house was only 300.

A couple of weeks ago, I had a washing machine repaired. I called Old Republic on the phone and the reps were very nice and professional. The techs came out the same day. They seemed to know what they were doing about getting it done. I would recommend Old Republic. They seem to be very professional and they get done what they're gonna get done. However, the service fee constantly goes up, but I guess that's just a way of life.

I've had Old Republic at multiple properties. They've been good. The coverage covers everything that I paid for. Recently, they came to look at the HVAC and the techs were good.

The process with Old Republic was a little easier because with American Home Shield, they want you to pay the deductible before the service people get here. I don't mind paying the deductible, but I would like to see what's going on. When the service guy came to my home, he let me know what was going on. I paid the deductible and he came back the next day to fix the product.

Old Republic has been wonderful. I like that I can call and get a work order number and being able to email them the receipts was convenient too. The contractors have been awesome 100%. Recently, our refrigerator was giving us a pain. It was icing up inside, up underneath our crisper drawers. I couldn't even open up the crisper drawer. When I called them, they didn't have a contractor, so I had to find somebody who could come out and do it. Something inside of the refrigerator wasn't working right. They ordered the piece and fixed it and then they thought they fixed it. But I had to call again and do a recall on it. They came out and fixed it the second time. I'm very satisfied with Old Republic.