Old Republic Home Warranty Reviews

I called the number to submit my claim with Old Republic and it was an automated thing. It takes you through the steps of what you're asking for and it's pretty straightforward. The two times I've had to call, I wasn't really given too much information other than the company name and it would have been better if I had some more information on the people that were coming out. On the second time I had to call and make a claim, I asked for some information but I was told they couldn't give me anything and I'd have to reach out to the people directly.

I haven't had a problem with the Old Republic itself. Some of the contractors that Old Republic Home Protection sent are not good. Sometimes, they would say, “This can't be fixed.” We would call someone else and the stuff would get fixed. I don't know if it's because they're not getting paid the full amount. It's just a deductible. But they feel the project is much work for what they were getting paid.

I have had Old Republic for several years and it has been a life saver along with money saver. I have had numerous plumbing issues they have covered. It would have been very expensive if I had to pay out of pocket for. So happy I have them. They are very responsive as well even after hours.

Old Republic has been a great add on for our new home. It has helped us have peace of mind as we start our home experience. The ease of phone or online submissions has made it convenient for our family. Overall, I would recommend this service and we are much appreciative for this service.

Technician was very knowledgeable and thorough and cleaned up behind himself. I was very pleased! I was very pleased that it could be repaired and he knew exactly what to do. I am happy with the service.

I recently had a hot water heater replaced and wanted to use a plumber of my choice. Fortunately they were in network and worked directly with ORHW. The work was done fast and professionally. Old Republic answered all my questions efficiently and were courteous. The coverage was fair after doing research and calling other plumbers in the area.

The times we’ve had to use the warranty have always left us satisfied. Quick service and great customer service from both contractors and Old Republic. When our water heater broke there were no hoops to jump through, the contractor gave their opinion and old republic honored what they cover. That solidified for me that we will definitely be renewing.

This company is frauds. They sent out someone to look at my outside water hose then charged me money for it just to tell me they don’t cover outside hoses. When I complained they argued with me and changed the story to the hose was not covered because it was not wear and tear. This company is just stealing people's money. Don’t use. Please listen.

This warranty was well worth the price. Friendly customer service and service at my home was professional and friendly. Excellent to have, I have used them Twice in six months and never had any issues. The deductible is very minimal. I highly recommend getting a home warranty insurance from Old Republic Insurance company. We are very pleased with them.

Our water heater went out on Christmas Day, and within 24 hours we had a new water heater fully covered by Old Republic. The online portal provided a great way to stay up to date on the status and move the project forward quickly. I appreciate the quick phone call as well from Old Republic confirming the project would be covered by our policy.

I call on the phone when I have a service request and it's very easy to set up. I've switched wherein I called in, and now I do a recording and talk through it, but it's still very easy. The turnaround time is fast too. I've never had a problem with that. On the other hand, I didn't like a couple of repair people who weren't the friendliest. Besides that though, their quality of work is good ‘cause I've never had to have someone come back. I definitely recommend Old Republic all the time. The price is reasonable. I've been with them over the year and got a bigger house and knew the increase.

I filed claims in to Old Republic over the phone and online, but I like to call in. My heat has been out for some time now and it's still not corrected, but it's a combination of both the contractor and the company itself. Things that I've gotten taken care of in the past have been very on point, and they sent very good contractors as opposed to other insurance companies that don't have good contractors. So, I like that they have quality contractors that they use to come out. Right now, with our heat, we're having to pay for the whole furnace. If they would help their customers pay at least a percentage, that would be ideal. They're paying for labor but we need help to purchase equipment when there's large items. If it's over a certain amount, I think they should pay a percentage.

I like the peace of mind that something is covered if it breaks. The most recent issue I had was my heater quit working. There was a scheduling issue because everybody was booked up. It was right at the beginning of the cold spell that we had and it took like two and a half weeks to get somebody out. The unit required a new circuit board for the heater and it's working as usual now.

Bought a home recently and asked for the most comprehensive home warranty. My agent recommended Republic and I went with them asking for the top warranty -- all inclusive. Price was not an object as the seller was paying for it. I got the warranty docs and on the first page it listed all covered items -- including a refrigerator - Very comprehensive. 3-4 months later when I experienced problems with the refrigerator and called them I was told refrigerator was not covered and if I followed the time start and fine print I would see that on my warranty documents.

I submitted a service request by phone and it was good with the rep I spoke with. Then, the tech they sent out explained things to me - what was wrong and everything. He did a good job and I was very happy with the service I got.

Old Republic has an online submission form as well as a 24-hour robotic number so you can go any time and submit a claim, which makes it easy to use. But you can't speak to a person and that makes it very difficult and disconnected. When you need to make a claim, you need questions answered sometimes or you have something you're trying to understand and it doesn't help if it's just a robot or a web page. So I wish they had a simple number to call and file a claim. I was able to do it in a very roundabout way and get there but it wasn't easy.

Making a claim for my AC was easy. I called Old Republic and made an appointment. They had somebody come out after a couple of days and it was fixed. It had low Freon.

The first time I had trouble, the repair people had to come out and do my icebox. I misunderstood because it was my first time having insurance and buying a home. The lady from Old Republic said if they can't fix it, then I might be able to get a new icebox. I didn't understand that from the beginning and the person who came out here had mentioned that they weren't gonna go through all that just to get a new icebox when he can fix it. But if I decide to do my own icebox, they'll pay the difference or see if they will. So, it was confusing. They finally fixed it but some of my food thawed out because of the timing. So I didn't appreciate that at all.

I always had excellent luck with Old Republic. They have always been very helpful and good, so I stayed with them until I went to another company. I learned that Old Republic was better. I’m back to Old Republic and I'm very satisfied with Old Republic. I would never go to another company ever. I have already got a landlord that I know that rents houses and I got him to go over to Old Republic.

Might be ok for the little things, but don't expect much. They sent someone out to work on my AC and their service provided cut wires and changed things in my system-Now I don't have anything and ORHP is saying they don't cover it. I went from a little vibration in the fan to not functioning and no one is taking any responsibility. Not sure what this company does besides take money for nothing - Coverage is very lacking and they won't cover work they damaged or anything that is major.

Care, efficiency and response for my service needs were outstanding! So fortunate to have been recommended to Old Republic Home Protection. I highly recommend them to any new homeowner. Their response time was amazing! My a/c and heat furnace are now working at 100%. Thanks again for your service.

I have been with Old Republic for 2 years now and have called for service about 4-5 times. Each time, they are very responsive and organized. The one time I had an issue with a service provider, they were able to block them from ever responding to my residence again, and replaced them at no additional cost to me. I also feel the pricing is fair for what they provide.

Loved Old Republic and how they handled our issues. Until you actually need their service then they refuse to renew your contract after an AC claim. You offer a service and then punish a multi year customer for using it. We had an upgraded plan that covered everything in our Villa.

Old Republic Home Protection was prompt in dispatching the service provider who was excellent and knowledgeable. My issue was resolved quickly and in a cost effective way. They also took care of updating my preferences promptly. It is convenient to user their online service to schedule and report issues. Thanks.

I reported a broken dishwasher and the response from Old Republic was fantastic. In a few hours I received the name and phone number of the service company. A few days later, the service technician came out and repaired my broken dishwasher. The process was simple and fast! I highly recommend Old Republic as a home warranty company.

Myself and family members have Old Republic Home Warranty Plans. Our experiences have been mixed. In this particular case, we have an outstanding claim that has not been handled well. There is still time to fix it, but how can we? After speaking with an agent (multiple times) in your Authorization Dept. we have not made any additional progress. We have requested to speak to a supervisor and been told that there is no supervisor to speak to. Not to worry, one will call you back. It has been over a week. We have called multiple times. We have left multiple messages directly to the authorization agent's voicemail via her extension. She is very nice, and kind. But, we cannot make progress on this claim. Why won't a supervisor call us to resolve this issue? Your terms and conditions clearly state that you will replace an item "like for like" but you are unwilling to abide by your own terms and conditions. What's worse -- you won't call us back.

When I call get thru easy. Automated system works well and if I need to talk with someone I get right away. All service personnel have been friendly and always fixed the problem. Can’t say anything negative about the reporting end or service end. Would recommend to all friends. Never had a bad experience.

The automated system responded quickly to my request and the service provider completed a proper repair. Everything is in good working order. The one thing I would like to have as part of the service is repair of the wall which had to be opened.. I do realize that it would be considered a separate repair. Otherwise would recommend the service.

Overall I have been pleased with the quality of the service technicians that Old Republic has sent to my home for service issues. I have referred several people to purchase a home warranty thru Old Republic due to my great service. I had one situation where I requested a different service technician. They were very good about sending a different company to solve my problem. I have had other home warranties that were not as easy to work with at claim time.

I have unfortunately had to call on three different appliances since I bought my new/old home. Old Republic has been so easy to work with, file a claim and response time is unmatched. I really had no idea how easy this home warranty plan would become. I would recommend this company to anyone I know.

Let me start off saying 99% of the operators I have talked to are great, great customer service. That is the good. The bad - 75% of the vendors sent to do various jobs. ORHP has no known way of monitoring the local vendors and should listen to customers when they say "These guys came and did nothing". You and I are getting charged and as far as I am concerned ripping all of us off.

I called in for service re: clothes washer. It ended up not being the appliance, but a blockage for the draining from the appliance. The appliance service tech said he would let ORHP know that a plumber is needed. He did not do this. I went ahead and requested and paid for a plumber tech to come. He came 2 days later. He snaked the lines as best he could, but said he couldn't get to the pipe blockage was in because of size of pipe and a smaller copper pipe. He left one of his long snakes in my yard. This tech's report did not get to OR in a timely fashion at all. OR would not cover the blockage issue. The next day, I had it snaked by another tech in about 10 minutes at a cost of $195. Now real excited about how this request turned out with ORHP.

We experienced a clogged kitchen sink and requested service by email asking for a service site inspection. THe plumber came within 1 hour and was unable to clear the drain blockage but he contacted ORHP and they confirmed a new plumber and he came the next afternoon and cleared the clog. What exceptional service, prompt, courteous and very professional and all for only the service call fee- this one visit paid for the year’s subscription. Thank you ORHP.

When our dishwasher stopped draining we contacted our home warranty company who scheduled a technician to come out after I paid the $85 fee. The tech came out a week later and after dismantling our unit found that the small ball that should fall into place to allow the pump to empty the rinse water was out of the pocket that should hold it. Afterwards I discovered I never needed my home warranty company and could have shopped around for a better price since my $85 was all that was billed to the insurance company. The home warranty company already makes too much off me to still charge me a service charge!

Very inexperienced. First they approve repairs then the next day call back and deny repairs saying other representative didn’t know what they were talking about. Also Wasting my co-pays on inexperienced companies they send out. 2 different companies diagnosed two different problems for the same warranty claim electrical and it wasn’t even my electric. Problem turned out to be a Edison issue with their power cables to my house.

My garbage disposal was leaking so I went online to report to Old Republic. The work order was set up in a very timely manner with J&L Plumbing. J&L was able to get to my home within 24 hours and replace the disposal. Very professional response by Old Republic and J&L. I highly recommend.

Some of the experience with Old Republic has been good and they’ve been quick on some things. But our water heater has not been fixed. We’ve been fighting for months and we’re waiting for the warranty to approve it. So, it's not very good right now. When the techs came out and did the heater, they were rapid on that. The service providers have been nice and helpful. But certain experiences haven't been great. I’m disappointed right now and we have to keep calling and checking in. No one calls us and tells us what's going on. It's constantly us trying to figure the job out, who we need to talk to, how we need to escalate it and how do we get this fixed.

Old Republic is a good company. We reported a problem and they took down the information. Then somebody was calling us to come and take care of it. We also had someone come out. He took care of our microwave. In both instances, the people that came out were very personable.

If I knew now what I knew then, I probably wouldn't have gone with Old Republic. The few times I dealt with the reps, they were okay. Unfortunately, there were some issues with getting some people back out there, which weren't resolved. We had somebody come out to fix our air conditioning condenser unit and they came out to replace it, but it started leaking a few months later. So, we called back and they had somebody else come out and take a look at it. And the guy who came out to look at it said that the person who installed everything previously didn't install everything that needed to be there, like safety belts. And he said that if somebody, like a safety inspector, were to come out and inspect it that it would fail, to get ahold of our insurance and have them come back and finish installing everything.

I've dealt with Old Republic three times over the last five years, and this last time, they resolved the problem, but the first two times, they didn't. I went back and forth with them on an air conditioning unit on a newer house and they didn't wanna pay on that. I ended up having to get someone local to come look at it myself. I also had a dishwasher that they gave me 40 bucks for and said they weren't doing anything other than that. I had to pay 75 to get somebody to come look at it, then I was in the hole. That was the first dealing I had with them back in 2018 and I've been rubbed wrong ever since.

When we bought our house, we started with Old Republic Home Protection, and we liked the service so we kept them. Easy response, quick response times. Everybody has been good but the one AC guy. But I understood why he did what he did. He wanted to charge us extra money other than what the repair would cost through Old Republic. He mentioned that it was for some test, and I've heard of it, but it wasn't required for the work that he did. I do a bit of HVAC, and I caught him with that. He told me that they weren't paying him much so he had to charge extra. I wish Old Republic could have done more to stop that. I said that was not my issue, but we wound up paying the extra $700 anyway and Old Republic couldn't do anything about it. But getting the condenser for $700 versus $3,000 was still a big win, so I left it as is. I'm very happy with Old Republic. I’ve recommended them to people.

We have five houses with Old Republic and early on, they were very callous about who they sent out. Big Bear is a resort community 7,000 ft. up in the San Bernardino Mountains here in Southern California. It's an hour drive up and down the hill and the majority of Old Republic's service providers would be coming in from Riverside or Palm Springs area. They would always wait until they felt they had enough business to justify making a trip all the way to Big Bear. Any time they would send a service provider from down the hill, we always had a negative experience with that service provider. But as long as they send a local company that is here in Big Bear, we always get excellent service. So I file claims by phone because I ask the person once I finally get ahold of a warm body, “Would you please send a local company?”

As a single older woman when I bought my house I was excited about your warranty. My realtor assured me it was a smart choice. Less than a month after I bought the house my air conditioner went out. This was in July when the temperatures were over 100*. On Friday after a 12 hour shift I get home and my house is 96*. Saturday I called the warranty place and I filled out a request online. Sunday I called again and filled out another request. Monday morning I called and they said they got my request but they didn’t have anyone available.

Their reps were very good and knowledgeable. When I requested a service, it was immediate, prompt, and very professionally handled. Old Republic did their job as a professional and like they should do.

I've had Old Republic for 10 years. I have it here and at our other house which, my parents live at. I have peace of mind in being able to find a repairman and knowing that they're safe because through Old Republic, they're not just gonna send a random person. I like the online portal for submitting claims. It's easy enough to use for someone who's mildly tech savvy.

We like that there’s not a long wait with Old Republic. There’s a quick turnaround and very friendly staff when we call. They answer all our questions and they’re very good to deal with. I call the 1-800 number to submit claims and the reps say that they're gonna provide our information to a plumber or if it's to someone to check the dishwasher. Whatever they told us happened. They said they were gonna call us within a few days and they confirmed with an email as well. Everybody was friendly and knew what they were doing. We had a little bit of a hiccup with the dishwasher. The tech came to see the dishwasher many times and the parts that they replaced were a little excessive. The wrong parts kept getting ordered. But it's clear now and our dishwasher is working. I have recommended a few people to get Old Republic. Every time someone asks me, I would say I have insurance with Old Republic and I recommend that they get it.

I've been happy with Old Republic up till now. Our microwave broke and it took a while to get the guy out here to look at it. Then it took them a week to get the report and get me a letter about what they were gonna do. It took another week for them to do the research and find a replacement, and offer me the item or find my own and they'll reimburse me. But that whole process took a little bit longer than I had hoped. With the plumbing issue, I had a very good experience with Old Republic. I like the fact that once they couldn't find somebody to come out, they let me do it. They were very prompt about it. They were easy to get ahold of. We're in a small town in Tennessee, and good, reliable help is a little harder to find here. Old Republic is pretty responsive to that and lets me know that it's up to me to find somebody. But they should have a little bit more aggressive attitude in finding qualified people here. They need to work a little bit more on that.

I have called multiple times to try to clarify or get an update of when I will receive the check and no one can give me a definite time frame. Also I have been told someone will call me back several times and it has not happened. A representative told me I cannot speak directly to a supervisor and that he or she would call back by the end of the day and I have not received a phone call. This is very poor customer service and communication. I am very frustrated and upset because I need the money to buy Christmas presents for my friends and family.

Our brand new HVAC system stopped working in August 2023. It is now November 2023, and Old Republic Home Warranty has not helped us as promised. We call them regularly only to be told that our claim is a high priority and someone will call us back by the end of the day. No one ever does. We went through the hottest weeks of the summer in the South, working from home and doing home school, all while it was almost 90 degrees in our house. Now, so much time has passed that we are having nighttime temperatures in the 30s with no heat in our house. Old Republic blames Lennox (the manufacturer) or the contractor (who has tried his best to advocate for us). This is unacceptable and I would not recommend anyone trust this company with something as important as a temperature controlled home.

Their service has been fine, overall. Their reps have been very courteous. But they need to repair the refrigerator and they need to bring parts. We also called about a plumbing service and they said they were gonna call us back about it, but they haven't.

I call when I request a service. If it's necessary, I'll talk to an assistant and it's very convenient. As for the techs, everybody that came looked very professional to me. The price is not cheap. It's more than $100 per month. But it's okay. It's worth it, so far. When the plan was the least expensive, I had some issues because there were things that were not covered. But when I tried to upgrade the plan to the utmost, so far, I haven't had any problems.

I bought the home service from my agent recommended, thought it would cover my home. When I called the water leaking from the sump pump that I was told to give them the insurance for the house; also, asking more about the appraisal how described. After taking a long time, I was told that I wasn't cover because the appraisal didn't mention it even the plumbing covered by insurance as per the contract. It is a joke, the service sucks, don't waste money to buy the house guarantee from Old Republic.

I got a ORHP plan when I bought my house 3 years ago. I kept it for 2 years, only using it sparingly, but they were straightforward the few times I did use it and covered what they said they would. This year my plan lapsed for a few months while I was traveling a lot and rarely home. I signed back up several months ago, selecting their best plan because they had treated me well in the past. $105 a month—not cheap but not terrible either.

When I have a claim for my AC or heater stuff, the process with Old Republic takes a long time and it's a hit-or-miss of getting good people. And there's nobody local. Most of the people I've had are either a good hour to an hour and a half away from my house, which is sad because there's so many people in Crosby, Texas that own AC and heating companies. I had a good one out of Porter, but he's 45 minutes to an hour away from me. So it would take the techs at least two days to come out and there's been scenarios where it's been longer. But the other day, I made a claim for my oven and within a couple of hours, the tech came out because it's the same guy who has done the work for me on my oven previously. He's been amazing and very considerate.

Having Old Republic gives that sense of security that if anything breaks or we have any issues, then we can just call in because we have the coverage. It's nice to only have to pay the co-pay, and we know that it's taken care of. We submit claims online, and it's really easy. As soon as we know something's broken, my husband logs right in and handles it. We usually have a case number and information within minutes, so we know who we're gonna be calling to set up an appointment, our local agency or whoever is gonna come fix the problem. Sometimes, we get people who don't know how to fix the issue, so it gets referred to somebody else. They resubmit it, and that's happened a couple times. Besides that, I really like Old Republic.

We had a water heater fail in June and Old Republic hired a plumber to come out and check it. They said it was under warranty. They replaced it and that was all fine. Less than three months later, that brand new water heater failed and they sent out a new plumber who said that it needed to be replaced. Instead of replacing it, Old Republic sent the original plumber out who said that they couldn't check anything because the other guy tied off the lines to stop the flooding. So, that was a mess just to get the brand-new water heater replaced. I finally got it replaced and this brand-new water heater that failed flooded our nursery. It did that before and we took care of that under the home insurance. We paid the deductible and that was super on us. But when it failed this time and flooded the nursery again, we had to do mitigation and reconstruction which we're still in the process of.

75% of the time, Old Republic's customer service is poor. On the last call, they hung up on me. Old Republic is a rip-off scam.

I like Old Republic. I call them and explain what's going on, and they work their best to try to get someone ASAP. If they're extremely busy, they apologize and bring someone out within 24 hours. Their contractors come out in a timely manner, and they fix what I need fixed. It's a good price too. I've had several stuff repaired. When my air conditioning goes out, I explain that I have kids so they try their best to make it a priority to come out to fix the air conditioner. They have to order pieces, but they come back as soon as possible to fix it.

I had a falling out with one of the people Old Republic had on their list that they sent over. But Old Republic spoke with a supervisor. She reassigned the claim to somebody else and everything went fine. I put a claim in around midnight, Eastern Time, and they've got someone coming out here. He called and said he's en route. I like the digital thing where you can do things online. Whoever did the UI or in charge of developing the site did a good job. It's not just basic "I need an order." It's very specific. I also like how someone will always respond to your call. If I call and the person doesn't pick up, I will leave a message and someone calls back. I'm appreciative of their diligence.

I have the premium policy. I called Old Republic 3 weeks ago to place a service repair request for my washer, to this day still no resolution. They will do everything possible to not replace your appliance! After 2 service maintenance partners, they continue to give me excuses for not replacing my washer. As of now, they can't find the replacement part, so they've decided to send the part out to be repaired. The repair company has yet to contact me to make an appointment to come and pick up the part that needs to be repaired! Old Republic has informed me that once the part is picked up and repaired it'll take approximately 2 weeks to get the part back for reinstallation! Meanwhile our laundry is piling up! I recently renewed my policy, what a mistake that was!

Our experience with the Old Republic has been good. When I make a claim, they give me the expected arrival time and the name of the company. I did claim for the HVAC system and the contractor did a good job with that. Old Republic has been very responsive and others should use them. I like that there is insurance for high ticket items.

I had an AC issue and the last person that came out was awesome as far as his customer service. Upon renewal with Old Republic, I told the rep that I hadn't been too satisfied. It seems like it takes too long for vendors to come out or they might not have a vendor that's available in my area. It's always a long delay on things. He told me that if I would commit to them again, he would give me a free service call. But when I reached out to them three weeks ago when I had an issue with my AC, they told me that I didn't have a free service call. It was like nobody really cared.

Old Republic takes so long to respond. Whoever they need to call to come to do the work on something at my house takes so long. Then it takes a long time for them to get parts and to come out and fix something. My air conditioner went out in the heat of the summer. They have no emergencies with them. To submit a service request, I call a number and talk with someone. Most of the time, I'm able to get to a person. I'll let them know what the problem is, and they'll tell me that the person that they're gonna have to service the job out to would contact me. The people who come out are great. I don't have any complaints. The only thing is the time sometimes for them to come out.

The first time we had to use Old Republic was for plumbing and it didn't go very well. They didn't have any plumbers that they send out in my area so I was supposed to look for my own. A lot of people and companies I was going to said they didn't deal with home warranty companies. I ended up paying for the repair out of my pocket. The second time I used the home warranty was for the air conditioning and that was good. The contractor came, did their work then left. Everything worked out. Old Republic covered that.

I have been happy with the coverage that Old Republic provides. The response time is also immediate. And when I have talked to somebody on the phone, which is rare because it's so easy to do online, the customer service has been very professional and understanding what my needs were. I've been very pleased with Old Republic. I'm into my third year with them. I go online when I submit a claim. It's a no-brainer, very straightforward form you fill out and explain what you need. I've also never had a tech that I didn't think knew what they were talking about. Most of my interactions, whether it was for plumbing, heating, the AC, pool service, have all been licensed, bonded folks. It's also usually fixed the first time. I haven't had anyone need to come out and do a do-over of any item that's been repaired for that repair.

We used Old Republic for a couple of things. We have two claims open. We're still pending service for electrical and appliances. Old Republic is fine. They do what they can. It was also quick for them to send somebody out. Once they sent the order, the vendors called us right away. Within an hour, we got a notification of when they would be sending somebody. Everything's good so far.

The last four service calls I have had with Old Republic they have not covered in the warranty as paid for. Do not do business with this company.!!! My last experience was with a washer, they sent out a appliance contractor, who said we broke the shocks on the washer. The repairman would not open the washer to take a look at the shocks. He simply watched a cycle. They said, since we did the damage they would not cover it. We called out another repair service and paid for it, they open the back of the washer, and the shocks looked brand new with no damage at all to any shock.

So far, our experience with Old Republic has been great. They've been responsive and the contractor that they hire is good. Their website is very user-friendly. The only complaint that I have is that sometimes it takes forever to get to a live person over the phone. Also, the pricing is a little bit expensive. Last month, my faucet wouldn't stop leaking water even though we closed it. So, I tried calling them and the call system is not user-friendly. So, I placed a request on my online account and it's hard to do it over my phone, but I did it on my laptop. I made the request, and they connected me with a contractor right away. They assigned a contractor right away and because it was a urgent situation, I called the contractor, and it just happened that the contractor had time right then and there, and they fixed it within two hours. So, that was wonderful.

The claims process was easy. My only complaint would be that for certain items, it was tough to determine whether something is covered or not. Anytime we file a claim, it's tough to explain unless we get them on the phone. Other than that, the techs usually get the work done. The last person I called though was a bit weird. We were waiting for them to fix a garbage disposal but they didn't come the day they were supposed to. They called and had to reschedule. But after that, they got the work done.

I filed a claim for a whole house fan motor, a covered repair, yet three months later I still have a broken motor and can not run my system. My service call was ping-ponged between contractors because neither wanted to deal with it. One provider lied and said that a component that was not covered was what was broken thus causing my work order to be denied. I appealed and it was denied again. I have been waiting a week to speak to a supervisor. I got a phone call but missed it and got a voicemail to email instead. I need to talk to someone so I have called multiple times and they will not give me the supervisor number. They keep telling me that they will give them a message to call me back.

So I have been struggling with Old Republic Home Protection since last week. Now that I read all the reviews that 82% of reviewers gave them 1 star, I see I’m not the only one having issues. First I waited on hold 30 mins two times last week and the call dropped after they verified who I was, but no one called back either time to finish the conversations. So, I had to wait on hold a 3rd time for 45mins only to have that person makes excuses for the other two.

The worst company I have dealt with, technician ORHP sent over gave a 20 minute lecture about the issue before he inspected the unit, asked for a ladder and tools, made us do the work to "teach us" and then told our warranty company that our unit that has been there for years was improperly installed, had to call another company to come check it out and tell our insurance company that it was properly installed. The job was never done and the issue he said was the issue which was a clogged pipe was not the issue, it was a leak in the seal of the unit into the pipe, if he would have taken the time to inspect it instead of having to know it all maybe we could have saved our bathroom ceiling.

I call when I submit a claim to Old Republic and one time it was a little bit of a wait, but it's easy. I’ve had an ongoing issue though. One of the companies I used didn’t check everything and kept thinking it was one exact problem. But they were polite and nice people. Old Republic is a good company to have in case of any emergency or anything that was to happen. The companies they send out are very easy and kind, even when I talk on the phone. It’s a pleasant experience

Overall, I've had a good experience with Old Republic. When I have an issue, I call them over the phone, and they have been helpful.

I've had a couple of claims in the past four months and they all have been through the automated system. I requested a repair for the AC and the next day, the tech was there because he was in the area. He did whatever he needed to do but I realized it didn't fix the issue. So, I had to call back. It took him at least 3 days later to come back to the house. I kept on leaving voice mails and even talked to the representative for Republic. But the tech finally got back to me and fixed the issue.

Old Republic is convenient. You just call, tell them the problem and they usually get somebody out there fast. Some contractors are bad and I try not to get them again. I'm happy with Old Republic and I'd recommend them.

It was hard to submit a claim on the website of Old Republic. But they've made some changes since then and it's a lot easier to make a service call. They also listen well and they're helpful when I need them. I had a claim for a refrigerator. Also, I've had a water heater claim recently. The water heater experience was a very good experience in the sense that the parts were already available and it was resolved that day. The refrigerator took two weeks to get resolved. I didn't have any ice for two weeks. But I also had a washer issue and they gave me money to replace it.

My water heater broke and it was leaking lots of water plus there was a gas leaking, insurance wouldn’t come in until the next day so we called someone to fixed it. We pay off our pocket, when called the insurance they wouldn’t reimburse anything, will definitely change insurance, lady on customer service was rude.

I’ve been waiting for my new A/C unit to be installed for over 4 weeks. The service provider has not been responsive for almost 2 weeks. I need a different service to be assigned or a different solution.

The plumber didn't respond until I contacted them. Once again a unknown company. Older van, no signage. Walked around saying very little. Finally acknowledge a leak in the garage wall which I already knew due to water everywhere. Said he couldn't access it though until another company cut the wall open. Of course "HE KNEW A GUY." Speed dialed the man and addressed him by first name only.

I've had a lot of experience with Old Republic Home Protection's biggest competitor and I switch one of my houses over to them and they've been marginally better. I use their website to submit requests and it's a little rudimentary and it doesn't seem very effective but I can generally get what I need done. Also, the response times have been really good. But a service response may not be super cut-and-dry. I have an ice maker that I've now called on three times and the last response from the technician was that there's nothing wrong with it and to not use the crushed ice, which is kind of a weird answer. To me, that means it's not working. How do I go about solving that issue with Old Republic? It's a nuanced situation.

The coverage has been wonderful. Everybody has always been helpful and kind. Filing claims has gone very smoothly for the most part. Everyone was professional and everything was always explained to me well. Working with Old Republic Home has been a very positive experience.

They're doing a good job for me. We've had four issues and each one of the providers was an unknown, but always of high quality. Our first issue was an oven. It took four times for them to analyze. The fault in the oven could not be cured, so we had to order a new oven. The one we're working on now is an air conditioner problem. And the part is obsolete, so they're ordering a part out of Ohio. Communication has been good by the provider and by the warrantor also.

A vendor came out and looked at my AC unit. The tech could improve but the service was good. I was happy with that. I'm in the middle of a claim for a dishwasher. Yesterday was 28 days since I put in the claim. I don't have my dishwasher fixed. It's not moving as quickly as I'd like to. It's a 20-year-old unit and they had to find a part. To the vendor's credit, they called about two weeks ago and told me they found a part.

I do not know how this company is still in business? I live in AZ and it is the middle of summer (115 degrees). I have been without A/C for 3 weeks and two days. I keep getting told parts are on back order, purchasing has to contact your service provider, 4 different call backs from supervisors that never happened. WTF?? Plus I have to pay $1800 out of pocket for all this stuff that is not covered?? This is complete **. Completely unsatisfactory. The worst Home Warranty Company out there. I get nothing in return accept having to pay out of pocket and wait for weeks on end. Do not use this company unless you want to wait and pay out of pocket. I think I have wasted over 10+ total hours on hold and waiting for answers while on the phone.

My AC system went out in May and when I called Old Republic to file a claim, the rep that I got was polite. Everything was really straightforward and fast. We had a couple of scheduling conflicts with the technician, Dan from the Air Smith, because he had other jobs that he was on. But he was really good at communicating that with me and getting me booked for my service. Old Republic was able to replace the whole unit for a fraction of what it would have cost to have an outside company do it, so I was really happy with that. But the invoice that I got was a little bit weird on what I was paying for the warranty. It said that parts were not associated with replacing something, but they ended up replacing the whole AC unit. So I was confused about what I was getting. Other than that, the new AC is running perfectly.

For my first claim experience with Old Republic, I had to have my heating unit replaced. That went well. I had to pay part of it, but not as near as it would have cost straight out of pocket. The reps were helpful. The techs gave me a timeframe. They also called me when they were on the way. My recent claim was to replace a new valve on the back of the toilet. We had to reschedule. The techs needed a part. They had to order. But it was the next week that they came back to finish. Everything's fine since then.

When we have had to use Old Republic Home Protection, it has been an easy process. And everybody who came to do the repairs have been great. We're first time homeowners, and we don't want anything to mess up. The policy is expensive. But it's like car insurance. Nobody wants to pay it. But when something was to happen, we would be glad that we did. All of the techs have been great. We had one who lived in our neighborhood. But we got a tornado the day he was supposed to come. He said he would not come to us. I told him not to worry about it. Whenever he could get here, it's fine. We just had to have a water heater fixed. Our sink was leaking. The garbage disposal went out. The hot water heater was 75. But the garbage disposal was 85 where it went up. But to have to only pay those amounts, compared to having to buy a water heater and pay a repair person to come in and do all of that is way better.

I had to call Old Republic because I hoped to speak to someone, and all I did was go through the computer system. The air conditioner wasn't cooling, and the guy came out and took care of it right away.

The turnaround times have been reasonable and we like the cost-savings. The companies they partner with have all been fine. It is a little bit slower to go through a home warranty company and having another middleman. You are not necessarily able to shop around for a provider who can come immediately. Other than that, I recommend them.

Old Republic is very straightforward and helps you out the best they can. The online claim submission process is pretty good. I just fill it out and usually, within a day or two, they have someone call me. If there's a problem, they reach out to help me get someone out a bit quicker. But in the first month that we had them, there was one issue. They had a contractor but they quit using them because of a similar issue with their other customers. Other than that, having Old Republic saves a lot on big jobs.

I phoned in a issue with the Service Request: Air Conditioning / Heat pump to your company July 25th2023 @ 14.28 late afternoon HVAC Service Provider PRIME HVAC LLC cell# 334_803-****. We spoken early evening. We spoken & I texted him pictures. His text in return @ 16.57 was "Common issue....we'll get it fixed!" The tenant texted me Peter had a 8.00am appointment July 26th 2023. We have no report. We do not know the problem. Water has been leaking from the Heater and damaged flooring. I phone left voicemail & text with Peter, however no response. July 27.23 yesterday I phoned your company. The agent advised me I must contact the service provider directly. I shared with her I did. Was told to keep trying! I called again. Was hang up, I called your company 4 times yesterday. The last agent told me no report yet, then she said, "Let me try," she did speak with Peter and he said he will send the report.

Barb rarely called back. She would text or email but not take calls in which I was trying to explain what was going on. She said she was overworked. I requested a receipt for the work that was completed at my residence and the plumber would not provided it. When I asked the representative from the customer service center, she was helpful but I have yet to receive a receipt for work completed for my records.

My garage door opener died. I contacted Old Republic. They got a repair company out to my home in a couple of days and replaced it for me ASAP. The customer service rep and the rep from the repair company were very nice to work with and they were both very respectful.

I put in a request for service as my garbage disposal would not grind the food. J&L Plumbing came out and said there was too much food in it, and because it turned on and the blades spun they wouldn't cover the expense to install a new one. He said a garbage disposal is only supposed to clear the P-trap and not grind food. Had another plumber come out and he said the blades were rusted and worn down. This should have been covered. Just because something turns on, doesn't mean it works correctly. This should have been covered.

Water Heater is broken. Brown water comes out of hot water faucets and from water heater. Water Heater Is under manufacturer's warranty. Old Republic should pay plumber to replace water heater. Plumber just needs to pickup water heater from local distributor.

Service providers are disrespectful and avoid any requirement to provide service. In EVERY case, I had to hire my own service provider directly to correct the problems. I have filed complaints with ORHP to dispute the service fees but have not received a response. VERY DISSATISFIED. FEELS LIKE A SCAM!!

My kitchen sink was stopped up. It took a week to get it fixed. The first company you sent did not have the proper equipment. The second one did and they were very good but waiting a week was not acceptable. When I called your office about the first company not fixing the problem they said that the service was not included in my plan. Luckily the second company knew that it was and fixed it. Just a matter of having a long enough snake.

I made a claim for a repair on my over the range Microwave! I paid my $85.00 service fee and they sent a service guy to repair. Fast forward that the part was not available. The only option they gave me was to accept a microwave to be ordered and delivered to my home and that I would need to find a technician to install it, because they had no installers available in my area! I would need to pay the installer myself up to $150.00 and then I would have to submit a claim for reimbursement. I have requested numerous times to have a supervisor to call me; which has never happened.. My suggestion to anyone even remotely thinking about purchasing a home warranty use another company! They do not stand by anything they proclaim with their warranty.

I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.

We've had some plumbing issues, some issue with the toilet, issues with overflowing AC units, and a couple of other things. I can either go online and submit a claim or call Old Republic Home Protection. I usually call so I could explain what the issue is. Because sometimes it's an issue that's not very well explained online. It’s usually within a day or two I hear something from whatever technician Old Republic contracts out, and sometimes it's later that afternoon I hear from them. All the technicians have been fine. There was one guy who came out on a weekend. It seemed like he was fishing for a tip. Because when it was time for him to be done with whatever job he was doing, he made a point to say something about that he thought he misplaced the tip that he got from the last person. Other than that, So far that I've called or asked about have been covered. We had an issue with our dryer and that was even covered.

I have multiple properties with warranty coverage through this company. I have upgraded ultimate and platinum warranty coverages and even though a toilet replacement is covered under my warranty coverage and terms, I was given false information from an Old Republic representative and forced to pay out of pocket for what should have been a covered toilet replacement. There was also an AC repair done that should have also been covered as I was told by an Old Republic rep that due to them taking an excessive amount of time finding an available vendor, that if I could find my own vendor to come out and do the work that I would be reimbursed in full from Old Republic. I found my own vendor just like I was instructed and paid in full out of my own pocket for the services and to this day I'm still waiting to receive these reimbursements.

To be short and clear, this company is so very disorganized and unresponsive that it is hard to tell the story. We had a microwave go out on 5.5.2023. This is 7.19.2023 and we are still trying to get this company to fulfill their obligations. There is a trail of emails and conversations almost two months long--this morning their response was "We have no record of correspondence from you." So the BBB and the Florida Attorney General's office is now involved. These guys are just not at all what they say they are. Unless you want hassle after hassle just find another company.

We had an absolute terrible experience. We got denied for improper reasons. We tried to be proactive, perform maintenance, get the unit looked at and be responsible. We were told the unit was inefficient and was going to fail and explode. A technician told warranty that rust was pre-existing (obviously, we moved in 4 months ago) so denied coverage. A couple days later the unit ended up failing and blowing up due to mechanical failure, like we tried to tell them, and had to pay $10,500 to have the AC unit and blower replaced.

Submitting a claim is very easy. I do it over the phone and then, they send me a text or an email with all the information, what was gonna be done, and what time and day. I'd tell others how easy everything is, especially with me being gone all the time. Everything gets done in a timely manner.

I am disappointed since the plumber was not professional and was not able to address the problem in a way that it got resolved. I am not disappointed in Old Republic rather with the plumbing company. I am in the process of addressing this problem. I called Old Republic Home Protection and I am waiting for response.

We had back to back issues with washer and refrigerator a week apart. Both service calls were quick and easy which we very much appreciated! I did the requests online and had great service from the technician. No issues to report at all. I am happy with everything except for trying to come up with more word so this survey will go through.

This company really cares about their customers. They have great customer service. Even with the little issues I have had they have been able to resolve in a fair manner. I have delt with another home warranty, which will remain nameless, and did definitely not receive the same service I do with Old Republic. I would definitely recommend them to all my friends and family.

Our air conditioner wasn’t working. You sent out a repair person. He wasn’t able to get it working either. I called our electrician who came out & repaired the air conditioner. At the time it was a safety concern as the temperature was over a 100 degrees every day & without air conditioning it was life threatening concern.

Rey’s Plumbing tried to rip us off about water pressure and build the bill. Had 2nd opinion and pressure was fine. When I questions Rey’s he simply left with no comment after saying he was called Old Republic. You should get rid of this theft. He is preying on the public with scare tactics.

The website is easy to use to place a service call. My frustration is that two of my calls ended up not being covered and I still had to pay the service call. On one occasion, for my pool, the technician was in the community, was there 3 minutes, and I still had to pay. Not a lot of integrity there.

My dishwasher had been broken for weeks. It was easy to file a claim online but when the repairman let me know Old Republic would be replacing my dishwasher instead of repairing, this is where the the service abruptly stopped. I’ve called and spoke to 3 different people after long wait times, all 3 said something different but still no information about replacement. Dry frustrating to work with this company. I definitely won’t renew coverage with them.

My only phone conversation with an Old Republic Agent was extremely professional and caring. The agent was able to understand my need and make me feel like I was really taken care of! I will not hesitate to call again when I need their help.

I have been a customer since 2020 and every year the annual amount is increased by $100. Pretty soon I will be priced out of purchasing another year of coverage. So far everything that I have needed done has been responded to and remedied, I would just like to know if there is discount for continuing coverage or will I eventually need to end my contract and look elsewhere for warranty coverage.

Ac person was very helpful and stayed in contact with updates. Septic: no one ever called or followed up with your company. Still waiting for aerobic pump out. Was not offered to find my own company since there was not a company on your list and have yet to receive a return call with any options.

I recently contacted Old Republic Home Protection for a plumbing issue, and they assigned a very unprofessional service vendor to my case. The first technician claimed nobody at home without even trying to call me. The second technician was assigned to me a week later, she claimed that she wasn't capable to solve this issue due to no clean out found at my house (she didn't even try to walk around the house to check), and asked me to call back to switch vendor. Since it's been more than a week and nothing got fixed, I contacted another plumbing company, that company assigned a technician to visit the same day, and he located the clean out of my house, fixed the issue in 1 hour! I called back to ask if Old Republic Home Protection can reimburse the bill, since the first technician didn't contact me and the second technician didn't examine anything. But I got rejected for the reimbursement, and they still want to charge me $85 for trade call fee. I felt I was robbed for paying for no service at all!

Plumber came and contract doesn’t allow for them to take our brick without warranty co approval. Warranty company NEVER contacted me with info that I was responsible and I called three times looking for updates. Due to the wait, additional internal damage was done because of lack of timely info from warranty co. Not pleased by this.

We’ve had a very positive experience with Old Republic Home Protection. Even when we needed something to be resolve they resolve the situation within a short period positively. Even when I found there was a miscommunication they took care of that situation quickly. We plan to renew our contract for the following year and will add on a couple more items that were not initially added on our contract. Thanks for your service.

I need a plumber. Contacted Old Republic. Customer service was able to connect me with a plumber who came out the following day. The plumber was awesome. He explained why the toilet kept clogging up and gave a solution. Old Republic customer service always give good service every time I called.

All of the representatives at OHRP have been pleasant and responsive when I call. My overall experience with OHRP during the 4 years that I have had the policy has been good. HOWEVER the last 2 times that I have had plumbing issues I have not been impressed with the caliber of the plumbers sent. The first company, drain blasters (I think) left my bathroom messy, replaced the existing faucet and toilet with very cheap looking replacements- far below the allowance I think.

It took 2 trips to resolve all issues. First trip took a week from my initial call. They replaced a capacitor. A day later the motor seized up. It took another 3 days to get that replaced. Both service calls were done on one trip each. I would have liked less time between my call and the tech showing up.

On Feb 22, 2023 I called ORHP to place a service for my dishwasher and microwave handle broken. The dishwasher was working but there is a noise during washing and the front panel felt hot. The serviceman came and ordered a control board. Serviceman came back March 1, 2023 to install board. Still not working.

The 1st company assigned had a 1 star rating, so I requested if we could have a trusted local company address our issue. It was decided so another co. was assigned. He spent 20 min and I didn’t see him do anything to fix it. Still running hot upstairs in the afternoon and takes into 3am to cool off.

I've been with the Old Republic for two years, and so far, anytime I have had an issue, whether it be our kitchen sink leak, refrigerator ice maker not working, or kitchen oven, they have come through for us every time. They have a great support system that is easy to deal with.

This company was great, back in the days 4 + years ago. But my most recent interaction, should be fraudulent in nature. I bought a new (used) house built in 1993, previous homeowner had a fairly new hot water (50 gal) tank that ended up leaking and need to be replaced. I called ORHP to come out and address the hot water tank, of which, is covered in my warranty with them.

I had a work order for my stove/oven that was defective. When we would bake something, the door would pop open with a loud boom and there was a frequent odor of gas emitting from the stove top burners. The first visit from the technician, he did a bubble test to see if there was any gas emitting from the burners and he couldn’t mimic what we were experiencing. He believed the knob for the gas burner may have been bumped by us, and may have opened the gas line. This issue still persisted and it was a concern especially since I have two kids in the home. I called back ORHP and they sent out a technician. He inspected the oven and he said the solenoid may be the issue. He replaced the solenoid and provided me with a SPARE PART in case the issue persists. I still have the spare item in my possession.

I paid the person YOU sent here 110. Then YOU charged me 110. Then I sent YOU the receipt they gave me and it still hasn’t been fixed. Plus the people came out twice and the air still isn’t working right. Horrible experience. Horrible customer service. Horrible service provided. I doubt they ever refund my double payment. Since it says once you submit a receipt they’ll contact you within 24 hours and it has been over a week.

The quality of the service providers is unacceptable. It is obvious that they are doing the work for a lesser price as they put ORHP clients at the bottom of the lists and rarely schedule in a timely manner. Also, when they arrive, they do the least amount of work as possible, usually only putting a "bandaid" or temporary fix on the property to get done quickly. That is, if they show up. Many times after calling them to schedule and finally getting someone to speak to, they say that they are not currently taking service requests and then you have to go back to ORHP to request another service provider and be on hold forever just to get a representative.

Old Republic has been fine. They've always been pretty good about getting me in touch with a company. Whether or not the company can come right away, they've always assigned it pretty quickly. There's just an ongoing issue with the AC that we haven't been able to figure out. So we've had to do a recall three times already. But it has nothing to do with Old Republic. The AC just shuts off. I called it in on a Monday but the AC people couldn't get there until Thursday. But prior to them getting there, the AC turned back on. So by the time they got there, they couldn't really diagnose anything. That's happened three times already where it's gone off and stayed off for hours and then, all of a sudden, it clicks on. So it's really hard for them to figure out what's going on. The technicians have been good. They've been working with my husband.

I've had my policy for two years, but I had not used it prior to a few weeks ago. I submitted a plumbing claim online. I did it in the evening, and the service provider contacted me the next morning, then they came out two days after that. The service provider completely lied to me and filed a false claim though. I paid the $85 service call and nothing was repaired and I still have a sink that does not work. I contacted Old Republic Home Protection and they told me that I had to contact the service provider and have them change their report. I tried to, but they would not respond to me.

Old Republic is responsive once I complain. The reps are always very helpful. I love my rep, Yvette, and her assistant. My most recent claim was for the air conditioning. A contractor came out, assessed it and gave Old Republic the information about the problem. Old Republic was supposed to order the part that was needed. Two weeks later, they called in and told us the part hadn't been ordered. They dropped the ball. The contractor was wonderful, but the process of how Old Republic orders the part and not the contractor is shoddy. It causes unnecessary delays.

One of those situations where only zero stars will do but I must leave one. It started with a simple leak in my master bath shower (the water going to the tub faucet wouldn't turn off all the way). They sent someone out who replaced the stems. That didn't fix it. It made it worse. He turned the trickle to a gush and left the shower unusable. He also drove off and left the water at the hose on the side of my house running full blast. A neighbor knocked on the door to let me know. That was 800+ gallons of water that day! I had to call them back out just so I could use the shower.

Do not expect that your appliance will be replaced by this company. I own property in Jacksonville Fl. My tenant complained that the refrigerator was not working properly. After making a claim to ORHP on June 13, 2021 a technician visited the property and assessed the problem. I received a call from ORHP on June 20th that the refrigerator could not be repaired and would be replaced. On July 3rd I was surprised to receive a call from ORHP to say they would be denying the claim because the cause of the problem was the ice maker and although it could not be repaired because it is the ice maker and parts were not available.

The service with Old Republic Home Protection is great. When I call them, they ask for the problem and try to send the people to fix it. They're fast and very strong home warranty to have. I did a claim when out water flow was slow. A plumber came to fix it right away on the same day.

The first year of the service was fine. During the second year, we had a few things that needed a service provider to come and look at them. We had no problem with one of the two issues. But when we had to get a spring on our garage door fixed, there was some miscommunication on whether it was covered or not. We ended up getting that handled before the tech left thank goodness. Other than that, the techs we've worked with have been fine. It's usually third party so I have a technician that I work with. He does a great job. If they don't have a technician that they can get out here, they just say, "Use who you want and send us the receipt and get reimbursed."vOld Republic has the best price I've been able to find so far, especially for what they cover. What we have works well for us.

They're easy to work with. Their reps have been helpful. I've had services done. They fixed my air conditioning unit and they were on time. I had a wire that was cut by an animal and it didn't take long for them to diagnose what the issue was.

The price of Old Republic was reasonable. I have used them several times and the experiences have been absolutely fantastic. They're right on the spot. I would call them up. They would contact whatever contractor I needed. The contractors were great. They came right out and everything was fine. They picked up the bill and work was done. I just love them.

The service is really good and the portal is easy to navigate. They have a menu that you can choose from and if something doesn't neatly fit within it, then I've tried to call. The biggest issue I've had is when I had a ceiling fan that was covered under warranty and when the tech looked at it, he told me the standard quality that they would replace that ceiling fan with. He said I could call the warranty company and get an exception to purchase the fan that I want then they would cover the ancillary costs. I didn't want their $120 off-the-shelf fan. I wanted to upgrade it, and that doesn't fit well within their program when you try to do that. I've not been able to close that out with them.

I will stay with Old Republic. So far, it's been excellent. When I call to find out about the refrigerator, they sent me in the right direction and made an appointment. Somebody came out right away and fixed it. He was good, clean, courteous, and went right to work. When he finished, he told me what the problem was, did everything and signed the contract. They didn't actually take the service fee out until later, and I had forgotten all about it. So, the card declined and they just ran it through again, and everything was good.

I've been dealing with Old Republic for over 20 years. The only problem I have is the prices keep going up. Sometimes, I don't even use them for a year. But that's just the way things are now. You get less for your money, but everything is going up for the service calls. Other than that, Old Republic is pretty good.

So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.

The communication with the office staff at Jay and L Plumbing was very poor. I feel like they kept putting me off. They do not answer the phones promptly and don’t really seem to know what’s going on. Alexis and Jennifer are not an asset to Jay and L Plumbing. The technicians did a very nice job. There was also poor communication between Old Republic and J and L Plumbing. Apparently Old Republic had said that the backflow valve did not qualify on June 30, and J& L Plumbing said they did not receive that information. They just kept wondering why the part did not arrive. And did not schedule my work because of it. And lastly, Old Republic charged me for the work before it had been finished. That is not good business practice. My experiences with Old Republic have been good until this last time.

I submitted a claim to Old Republic over the phone, and their rep was wonderful. My last claim was regarding my swimming pool. I wish they had told me that they didn't cover the electricals. It was after the technician got here and they told me. I ended up paying $85, and the work was not done. So, that was the only thing I wasn't really happy about. The technician was professional. I like Old Republic's response time in getting back to me and resolving the claims.

Started on Tuesday. Dealt a different person on repair & conflicting info on how to get it fixed. I have yet receive reimbursement from a repair over a year in half ago. The repair people & I sent numerous paper work. Received nothing from you. Probably won’t reimburse me for this one either!

ORHP is a very good home warranty plan. This is my third house with a ORHP plan. They dispatched a great company to fix my dryer. Funny thing is, I thought it was the washing machine, but the repairman explained the marks were coming from my dryer. We were very happy with the quick service and the repairman’s knowledge and how very nice he was.

My English is not good, so the Old Republic Home Protection's reps always take the time to understand me, try to see what I need. They care about the customer. My AC was not getting cold. The contractor came here and did something, and now the AC is working.

We purchased a home warranty with Old Republic when we bought our home. Just put in our first claim and have had it denied. From the first conversation to the last every interaction has been about what they won't cover. They don't cover missing parts - which I understand but the part that is not functioning is very much there and they are choosing not to cover it anyway. After 3 phone conversations in which a script was essentially read to me, I realized that they are not about taking care of customers. The reality is that they have found an excuse not to cover a warranty repair that should be covered. As I shared with them I have no idea why the part is missing but the damage and neglect were not due to my negligence and are the result of wear and tear on a part that is present in the machine. After several frustrating conversations, I have discovered that they just don't have any intention of honoring their commitment to providing service.

I've had to submit service requests to Old Republic Home Protection many times. I do it through the website and the navigation under the thing is quite easy. My experience has been good but recently, I have one request that they did not handle properly. So I have been escalating that, but still, nothing is happening on that. There's a lot of confusion. And it seems like it's been a month and a half, almost. Yeah, so this morning only, no one's talking to them, but nothing is ongoing on that.

The coverage is comparable to other companies for a similar cost but the service has been abysmal. We have been waiting 4 months for our microwave replacement, this is after it was repaired twice for the same issue & we waited 2 months for parts. We've had the same issue with our dishwasher since October, the last time they came out they said there was nothing wrong with it, but it still only works about half the time.

I had to pay out of pocket recently. Apparently, there was a pipe that had to be jetted, and there was no vent to jet it. I had to end up using the company that Old Republic did not recommend because I did not feel comfortable with the company that they recommended after talking with the technician. I ended up having to pay $6,500 out of pocket. Besides this last incident, there hasn't been anything catastrophic. I've filed claims for our air conditioning unit and dishwasher. They've sent their contractors to repair them. The contractors have been very helpful and responsive. However, sometimes it might take a little bit longer than normal for them to come out. In the past, sometimes it's been four days before I hear from them.