Old Republic Home Warranty Reviews

I have had this warranty for a year and a half. I just canceled it 'cause they have no one in my area to come and repair a broken water line. I drove 1 hour to a Home Depot. Got the part and fixed it myself. Why do we pay for something they can't supply when we pay for it then they make you go online to cancel and when I called three days later to see if it's been cancelled and my payment has been refunded they say it takes time. It sure don't take time for them to take their payments from our accounts. This is one warranty I would not recommend.

Me and my husband purchased our home 7 months ago. We purchased a home that was built in 1976, so it was important for us to have a home warranty. My mom is a real estate agent and had sold thousands of warranties with Old Republic. About 2 months ago we woke up one morning and our house was almost 80 degrees and not cooling off. We have a 6 month old baby (4 months old at the time), so we immediately called Old Republic to request that someone come and look at our AC Unit. It was a Saturday morning, and we were told no one could help us till Monday, even after informing them we had a 4 month old child living in our home. It took us almost a week to get anyone out to our home, and the first company they sent didn't even do HVAC. They were a handyman company.

Worst warranty company ever!! This is mine and my husband first home and the since we moved in the AC has been broken. So we called this worthless company. They send someone out they say it's the compressor. So 2 weeks later they get the part in and "fix" the AC. Well it wasn't cooling my house at all! So I call them again they send someone out again. He says it's running fine. We gotta give it time to get all the humidity out of the house before it cools... so I said, "Alright. How long?" He said a week to a week and a half. Well time went by and still wasn't working!

Called the company on Saturday, July 7, to tell them my a/c unit was not working. They said they would send out a technician on Monday to fix it. (It was 107° that weekend. Temps varying in Las Vegas from 105°-108° this week.) The technician arrived, spent about twenty minutes, and came back to tell me my a/c was broken and needed a new compressor. We had to call Old Republic, because the tech was "new" and didn't know to call in.

I cannot say enough terrible things about this company. The only shower in my home was stopped up and I called them to send a technician out. 4 days later I had not heard from the technician and decided to call them on my own. The number they gave me did not work, so I looked up the company online (no reviews on Facebook, Yelp, etc) on my own and called to leave a voicemail. 3 days later I heard from them to schedule an appointment for a week later. Like I said- the only shower in my house wouldn't drain and I couldn't wait another week. They said if I called my own contractor I could call when they had a quote and be told the reimbursement. I did that, had a plumber at my house same day - they said they would only reimburse $150 of the $320 bill. But I needed the work done and accepted. Fast-forward to my check in the mail - for only $75.

First off, I want preface this by saying I NEVER write online reviews. This is literally the first online review I have written, and I am 31 years old and spend a lot of time on computers. However, I feel it is very important that people do not use this company and so here I am. My wife and I are first time homeowners, and when picking a home warranty, we referred to our real estate agent. She gave us a list of 10 warranties, and to our misfortune, we picked the standard plan from Old Republic Home Warranty without first checking the reviews.

We had an ice maker their vendor not only assaulted me verbally for being upset about how long it took them to repair the ice maker, they damaged the line and made us pay and additional $100 service call which Old Republic had no choice, but to credit the fee back.

We bought our home almost a year ago with a home warranty from Old Republic. We have had issues with our heat pump and air handler. We called Old Republic and their service guys couldn't fix it and we still got to pay their price. After several service calls from other heat and air people and 5 different fixes, we finally were advised to buy a new unit. None of this was covered since we didn't use their guys. I have written them a letter with copies of all the repairs and the new unit and am waiting to hear back.

I wish I had read previous reviews before I renewed my policy. Seller provided policy for our first year, and we actually used it twice, service was good. $600 was pretty steep, but we opted to renew because we have an older home. Called yesterday for broken AC. I was told I would receive a call from “local” service provided by next business day. The company that called today is based in NC, and the first available appointment was 6 days out. I should preface this by saying that it is 100 degrees in SC... And their response was “sorry, that’s all we have.” I should also point out that the person that called could not have cared less.

This policy came with the house I bought 2 1/2 years ago. Being concerned specifically about the air conditioner unit, which never sounded quite right to me, I renewed the policy with the platinum A/C protection. I read the policy carefully. All parts of the A/C are covered even if they need to be replaced. The time came that the blower motor needed to be replaced. Sorry, not covered. It is under Maytag's manufacturer warranty. I have placed about 7 calls over the last 2 1/2 years. It typically takes 3-7 days to get someone to come out and look at the issue. They charge you $75 and tell you it is not covered - whether they actually do anything for you or not, they charge you $75. Faucets - not covered. Bathtub - not covered. Dishwasher - covered, but not really in this case. A/C - even with the added A/C coverage - not covered. This policy is useless. The only thing this company does well is take my money!!

I have an active service request for a malfunctioning range which was opened a month ago. This unit was serviced and the oven ignitor was replaced enabling the oven to turn on, but the problem persisted in that the oven would not stay on. The technician who originally worked on the unit said that if there continued to be problems that the control board would be the next to be replaced. I called to initiate that service request and the part was supposed to be put on order on 5/21/18.

I received a "free" home warranty with ultimate protection and air conditioner coverage. What a joke! This company doesn't do anything except charge you $65.00 to send a technician out and then tell you whatever you've called about isn't covered. I am 0-4 with trying to get repairs covered under their plan. It's a complete racket and a waste of time and money.

We purchased our home about a year ago and received a seller purchased warranty. About two weeks ago we put in a service call for one of the two HVAC systems in the house. The local company technician arrived midday the following day and promptly diagnosed significant problems with the system. He put the initial call into Old Republic and by the end of the day we had a commitment for not a repair but a completely new system. The only cost to us were environmental disposal fees and the replacement of some prior work that had not been done to code. The representatives with whom we spoke at Old Republic were always professional and helpful. Our new system has been timely installed as promised and we could not be more pleased with the service. Coincidentally our renewal notice arrived this month as well and we will be staying with Old Republic. After this experience, we would highly recommend them.

Bought a house that came with an Old Republic Home Protection warranty. The same month that we were about to renew, we had an issue with our oven where it wouldn't heat at all. The stovetop worked, but the oven would not. Called ORHP to get a repair, was informed that it would be a $65 service fee payable to the technician that came out, and was told the company name that would be calling me to schedule a repair date. All of that went easy and professional. A few days later, the local repair company (Battle Born Heating and Cooling) contacted me about a service date... unfortunately it would be another week-and-a-half before they could get to me.

We have held onto Old Republic coverage anticipating the day our pool equipment would finally break. Well, old age & wear and tear hit and lo and behold, Old Republic sent out a "technician" who couldn't even be bothered looking into our equipment far enough to see what the problem was. He gave a bogus cause and left. We called Old Republic and asked for another technician to be sent out which they refused. Needless to say, when you finally need a $2500 piece of equipment replaced, Old Republic refuses to honor their warranty. They just lost a customer who has faithfully spent over $1,200/year for 5 years in coverage fees as we won't renew our contract with them next month. Shame on you, Old Republic.

I've been with ORHP for the last 5 years. They were 5 star 5 years ago. Seems they've went down a star for each year I've been with them. Last 2 times I called they didn't have anyone for that in my area. "You can contract someone and we'll pay what we think they should charge." NAH. I'm done! I wouldn't suggest using ORHP to anyone.

Dishonest, deceptive and don't care about the fact when comes to a large cost, they blame the customer and says, this is sequential and not covered by warranty. I talked to an agent who believes that I am a liar. Their service provider came to my property twice. First time they came and broke something and didn't tell me. When I found that out, I called them, they came and told this Old Republic that it's broken whereas they broke it at the first time. I told the agent that they came to my property twice and first time broke it, and the agent said they file shows they only came once. I still have two invoices/notes with two different dates from the service provider. He didn't believe. Then I asked him if I can talk to his supervisor. He said sure, the supervisor will give me a call. Nobody called me. Then I called them again. Talked to another person, wasted another 30 minutes, and no results. So poor service, don't recommend anyone to use this company.

This home warranty was provided when I purchased my house. The day after closing we moved in and found that the toilet leaked so I called just to be told that they would not cover it because we hadn't occupied the dwelling over 24 hours. 1 month later I called because the outside electric wasn't working. They said they wouldn't cover it. I screamed and yelled and threatened to sue them if my house burnt down. They sent someone out! 6 months later I called... today... And told them that the water spigot outside developed a leak and wouldn't stop running and they told me that they wouldn't cover it because it was outside. PLEASE STAY AWAY FROM THIS COMPANY. HORRIBLE.

They don't follow up with trade calls, they don't care about their clients. Most importantly, they RIP PEOPLE OFF. They take money for an estimate that would have been free. Stay clear of this company of all costs.

As a real estate agent I have referred many to ORHP over the years and have personally used them for my properties. However, it appears that the level of Edwin, **, a customer service representative is one that doesn't seem to match the ORHP that I know. He was short, impatient and became smart with me when I did not accept his answers today. Perhaps he needs to be retrained and moved to a back office department where he has no customer contact. I hope ORHP will look into his representation of the company and make a change. A company's reputation offline and online is very important to its growth. Buyers beware. This goes for all Home Warranty companies.

Got a homeowner’s warranty with this company when I bought my house, and ended up having a couple of claims. Each time, they treated me like a criminal, apparently believing that if they got a claim, the customer must be perpetrating some kind of fraud against them. The service levels were truly horrible, the process was painful, and as far as I can tell, their principal strategy is to collect the premium and then make it so terribly unpleasant to make a claim, that if you do it once you'll never do it again. Avoid this nightmare at all costs!!!

I had encountered a problem when ORHP denied a repaired on a covered air conditioner. I asked them to reconsider. They sent a second service provider. ORHP agreed to the repair after the second provider explained the problem to them. I am pleased they were objective and willing to listen. I would continue to recommend them.

We made one claim with Old Republic, and after our one and only year with them, they said they would not renew our policy, they gave no reason. One must wonder if it's because we had a claim, nothing else makes sense. We bought a house built in 1928, most things had been updated, but the AC units looked old so my realtor advised us to get a home warranty plan, realtor picked Old republic, not us. So when the AC unit, they paid out approximately, $3,600, new unit was about 14,000, so I think they got off pretty easy as is. But to give no reason, just not renew, what else could it be but the claim we made?

A home warranty plan was included with our home purchase. We bought up to include some items not covered by the basic plan. In July, when the temps were hovering around 105 degrees, Old Republic could not get a technician over for 10 days. TEN DAYS at 105 degrees? I don’t think so... I cancelled the appointment and we had it fixed the old fashioned way, we paid a professional technician what he was worth.

Just called to order a new plan on my duplex. I have 4 policies with Old Republic and my husband is a realtor - I reached someone and when I said he was a realtor, the girl transferred me to another department... recording said wait 2 min., then 3 min., then 5min, etc. etc. I was on hold for 13 minutes. So... called back and the girl said to just hold a minute... well, I waited another 10 minutes and she came back on the line and was not friendly. I asked if there was a problem - she didn't answer but asked me what property I wanted to insure. I told her it was for a rental property and she said, "Can you hold a minute..." At this point, I said, "NO I WILL NOT HOLD AGAIN AND I WOULD PUT MY REVIEW ONLINE RIGHT NOW."

I dealt with Old Republic Home Warranty for my upstairs AC. It took a little bit to get the parts but it was wonderful. Monique out of the California office was tremendous. I would definitely recommend Old Republic.

For months we had been getting sick as a result from the air quality in our recently purchased home, hospital visits and urgent care visits. After having everything and anything outdated in the home that could have been the cause we narrowed it down to our 30 year old system, when we opened it the portion where the air was passing through was warped, destroyed by water damage, rotting, and rusting to the point where it is unusable. The minute we saw the conditions of it we shut of the electric to it. Good thing we had purchased the Ultimate Platinum Warranty... I couldn’t have been more disappointed with any service I have ever purchased.

We just bought a house with a 1-year home warranty. We had a faucet handle in a tub and a spray hose fitting in the kitchen break off (internal parts). The company refused to fix it saying that they were mishandled or broken before - which they don’t cover. I’d just like to know how a homeowner is supposed to know what’s broken beneath the surface when the warranty company seems to know all. The plumber they sent was many hours late and didn’t have time to fix the issues. And then we went for 2 weeks waiting for them “to get the parts”- only to be told finally that the plumber had deemed the damage to be due to mishandling. Don’t count on having any major repairs fixed with this company.

I find that the majority of the coverage is just really basic appliance coverage which is at the discretion of the company called out. We have placed 2 calls and neither covered due to the company deciding that the age of the appliance must have created a pre-existing condition. Upon renewal, Old Republic increased from $50 to $75 and the coverage appears to have gotten more stringent. We didn't renew yet they will constantly call and tell us we are eligible for review. We have sent emails to them asking to be taken off their call list however it still continues today.

They refused to pay for the price of the repairs to my heating unit. They paid a ridiculously low amount that wouldn’t even cover the amount of the parts let alone the labor involved in the repair. I researched the parts myself and they lowballed the parts and labor involved in the repair by an incredible amount. The labor and parts cost $650 and they covered $175. That’s complete horse crap. I hope they lose their business.

I have now dealt with this company for 2 years and it is always the same thing. Preexisting or the sellers must have done it and they don't cover anything done by another person to ANYTHING because they must have done it wrong. Did you know they also don't cover anything done by pets & pests and people and pre-existing. If you bought a home lived in before, don't get this warranty. It means absolutely nothing to them. Before you buy a home for one, get a really great home inspector. It may cost a bit but I guarantee you will be making the best decision for your long-term happiness. And if your realtor tells you that they got you a home warranty, say, "No thanks" and take the seller's money used out of my cost. This warranty will give you nothing but frustration and if you write them a bad review, you will start getting harassing phone calls like I did from a Ms ** from corporate whose message sounded like she was about to tear into me.

Want to give some advice to folks so they can learn from our experience. Our refrigerator went out and service call put in 2/12. As of today, we still don't have a refrigerator. I posted on their Facebook page and I got put in touch with a specific person, which I thought would help. But after repeated visits by a tech, swapping out part after part, Old Republic finally decided to go for replacement.

Absolutely disgraceful company. They had no service providers within our area and then charge just to use an outside one and then refused to pay the cost of repairs until we paid them first. And then they would refund us what they felt was correct. Do not use this company at all costs.

Save your money. Old Republic doesn't pay for anything. If plastic components break and/ or missing they deny your claim. Too many clauses. Better off putting money toward a handyman or reputable service repair company. Customer Reps need better training on conflict resolution.

I have had the handle on my built in microwave break three times. I have asked them to replace the item instead of doing a band aid repair that lasts about a year. They keep telling me if it can be repaired they will not replace it. Obviously after breaking three times in the same place it can't be successfully repaired. It needs to be replaced but I am unable to get them to do so. I'm feeling at this point that this home warranty is all a scam. I hope they prove me wrong by stepping up and replacing the microwave like they should have the first time. I did not have them send out a repair person this time so I do not have an order number. I couldn't see paying another service call fee only to have a band aid fix AGAIN.

On December 22nd I contacted Old Republic Home Warranty to fix a dishwasher that had been experiencing issues. LA Appliance is assigned to fix dishwasher and arrive on the 27 and by the 30th they diagnosed the dishwasher as needing a new control panel. On January 3rd I was sent a text message from LA appliance saying that the parts were ordered but I was informed at a later date by Old Republic Home warranty that the parts were not ordered until the 4th or 5th. Not sure why there is a discrepancy there. At that point Old Republic/LA Appliance informed me a technician would arrive on January 23rd. LA Appliance determined that something else was wrong with the dishwasher after the brand new part ordered directly from the manufacturer in New Zealand was not solving the issue.

In June--July, 2017 my husband and I and our pug dogs had the absolute worst experience we've ever had without air conditioning (and we live in the desert) during the hottest months of the year. Temperatures were over 110 degrees and we had to spend approximately $900 to stay in a motel because Old Republic could not properly fix our air conditioner in a timely fashion. We are seniors with health issues; it was extremely hard on us and our pug dogs cannot breathe in extreme temperatures. Old Republic does not reimburse for days spent in a hotel even though they tried to fix our A/C unit once and when it still wasn't fixed, they had to order "other parts" necessitating us to stay AGAIN in a motel. All together we were in a motel for about 8 days and nights. My husband works out of our home and was only able to work partial days due to the extreme heat.

I am giving two stars because I did meet a very honest plumbing contractor through this company that I will use again in the future (privately paid, of course). Our real estate agent gave us a policy as a gift when we purchased our house, we should have canceled after a year because by then we knew the house pretty well. However, my husband renewed for several years, this company got a LOT of our money. When we eventually had issues with an intermittently non-draining dishwasher and toilets that were constantly running, I made a call for service. The plumber is one contractor, and the appliance guy is a different contractor, so the company got two trade fees. The plumber was great, he was very honest and told us his hands were tied and our toilet replacements would have to be the cheapest thing from Home Depot unless we wanted to upgrade and pay for it. The toilets we got were so lousy they would not even flush a mosquito. Horrible.

We purchased a house in Aug of 2016 with a home warranty from Old Republic. In Dec. 2016 our hot water heater went out. We were told that they would not cover any of it since it was still under manufacturer warranty. (Everyone knows that manufacturer warranty never covers labor only parts). We covered the expense of the replacement ourselves after going round and round with the company and numerous faxes for continued paperwork that was already faxed but they could never seem to find.

THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make it very well known that they don't give a crap about any of your expectations and you can just go ** yourself. Save your money, don't work with them. Contractors are leaving them left and right. That's why they can't hang on to good contractors.

We recently bought a house in Fairhope, AL. The previous owners supplied us with an Old Republic Home Warranty plan because they knew there were a few things in the house that were old and would need fixing. We have had a plumbing problem, a ceiling fan problem and a gutter problem which we contacted ORHP about and each time they would hem and haw and finally tell us the problem wasn't covered even though it states in the plan that some were covered. This is a pretty slimy company which specializes in smoke and mirror business practices in my opinion.

Each time I call I am told there are no providers in my area and it is my responsibility to contract the help necessary. HOWEVER, when I do that no one meets their criteria, won't cover anything I have asked for AND I am expected to pay the full cost of everything that needs repair or is broken. Let me clarify that. THEY WON'T REPAIR ANYTHING EVEN IF IT'S A MATTER OF DAYS BEFORE IT COMPLETELY BREAKS DOWN. My furnace is the perfect example. What started out as a faulty fan (wasn't turning when necessary) and a leak on the outside heat pump which causes the pump to run for up to 10 minutes before ANY heat comes into the house and when it does it has to be set way above 75 just to get heat. After it starts working it never shuts off!

I used Old Republic three times last year. I followed their guidelines for requesting service. There was only one slight problem with making contact with the service rep. All the repairs were done in a timely manner and as per Old Republic's warranty. My only concern was the pipes to our new water heater were not covered. I have renewed with Old Republic and will continue to do so until there are major problems that I have read about from other reviewers. Hope that doesn't happen.

There are many home warranty companies in the marketplace and I highly recommend Old Republic for your home warranty company. They are easy to reach, quick in finding excellent service folk, reasonably priced and always accessible. I have maintained my service contract for many years with this same company, BY CHOICE, and the service continues to be reliable and good. Have heard stories of other similar companies and not one seems to maintain the same standard of providers that I've experienced with Old Republic, and that's why I am taking the time to write this review.

Our policy was purchased by the sellers of our home. Unfortunately, shortly after we moved into our new home, we had some issues. Some were successfully resolved in a good manner. Others, were quite the challenge. We discovered that the service companies are supposed to file a report within 48 hours regarding the service needs. However, there is no internal mechanism that alerts the company when the reports aren't filed time. We had one service company that came out and then, disappeared. I had to wait three weeks while they made continued attempts to reach him (after I notified them that he was not reachable) and then, they finally reassigned someone else for the service call.

I paid over $500 for their supposed "Ultimate Coverage" but the only thing here ultimate here is the insult of being told "oh that's not covered". Seems their list of things covered is growing smaller and smaller. Was told by one of their representatives my faucets in my bathroom are "covered" and my leaky shower too and wobbly kitchen faucet, after the plumber came out charged $65 and I get a phone call from Old Republic that Kohler isn't covered, even if it was not Kohler. The customer service is abysmal and lame as can be. I absolutely would NEVER recommend this horrible business due to their completely dishonest business dealings. Run, don't walk from these people. They are the worst!!!

My clients called and Said I needed to quit using this company. I have used them for years. I write some up for right at a $1000.00. My clients this year are very unhappy with them. They used two different companies on one problem because it wasn't fixed. Part of the ceiling fell down and both companies said it was the other company's fault. It cost my people a lot of money.

Policy was purchased by home seller who sold us a lemon. Leaks, missing pipes, dangerous wiring. Old Republic sends out THEIR subcontractors who charge 75 bucks to write down what you say to the operator at Old Republic. We had a leak from the sink to the fridge water line. “Not covered.” Old Leaking water heater: “Not Covered.” Faulty wiring: “Not covered.”

I'm a Real Estate Broker and our office averages 60 - 75 agents so you would think they would pay attention to our service calls since they depend on our referrals but not so. I've had a service claim in for 9 days to repair a covered ceiling fan, 3 back up calls including one to their local rep who has always assured us she would get involved if any of our clients ever had service problems and still, no contact yet from any serviceman. I will be pulling all their fliers from my office today and will not be EVER referring Old Republic again.

Stay very far away from this company!!! We needed our ice maker repaired and opened up a work order. After 3 days of not hearing from the repair company that had been assigned to the repair, I called and the secretary said she hadn't even opened the request up yet. We scheduled the service for two days later with no guarantee of arrival time. I took the day off of work, only to have her call midday to say they could now not fix this until Monday due to parts. Keep in mind they had never seen the appliance and had no idea what parts they even needed. I call back to Old Republic and they then assign someone else. After waiting another day and a wasted vacation day, I talked to them and they can come out in a few weeks.

Bought this plan at closing on my home in March 2017. Was told plan covers listed appliances with $100 deductible at closing and policy was received some time later in the mail. Returned to Florida October 11. Garage door opener was not operating correctly. Opened but would not shut unless wall button was held. Called Old Republic at 1 800 972 5985 and explained situation. They said it was covered, but I would have to pay $100 to their contractor when he came to fix the opener. I asked if the $100 is all I would be required to pay to fix my door opener. They said yes. They had me contact A-1 Door Repair Services, Inc at 888 371 4300. To arrange the repair. They arrived in an unmarked vehicle and spent 10 minutes looking at the opener, then told me the circuit board was shorted out in one place, but he didn't have the parts to fix it with him and they would have to see if they could get the part. Then he asked me to pay the $100.

Realtor paid for this Home protection plan as a housewarming gift when we purchased the home in June. She purchased their best plan which included A/C repair. Old Republic doesn't seem to have contractors that care. Called to have a leak in my shower valve fixed. Contractor turned the valve on full blast and flooded the wall. Then turned it on a second time. Told me that I had to remove the shower tile before he could work on it. The shower tile is part of about 100 sq/ft of bathroom tile.

Attempting to have our AC fixed. Called this weekend... first AC vendor is no longer in business. Called and got a second AC vendor. Second vendor is closed–for three weeks. So, now I get to call again and try another wonderful Old Republic vendor. Oh joy! BTW... When you request a new vendor you are delayed one more business day! By the rate we are going we will have AC by winter! For those of you that are looking for a brilliant business plan... please make note of this model... Take customer premium payments then hire vendors that are never available so you never have to pay out!!! Win for the company only. Fellow consumers do yourself a favor... save yourself the cash and frustration and pass on Old Republic.

Called ORHP for a refrigerator repair. Temperature wasn’t right and turning dial wasn’t helping. Also had a small leak at the water & ice dispenser. 8/22/17 an appliance repair company came to repair. He said he knew exactly what the problem was. Thermostat was out and we were in luck, just happened to have one In his truck. He replaced it. He also turned The temp up 1/4 by in the fridge side. Not sure what he did to fix the leak in the water & ice dispenser. I was busy somewhere else in the house.

As a Realtor, I recommend this company to all my sellers and buyers. I maintain this warranty platinum edition on my personal home - renewing annually. Since August of 2014 when I began coverage on my retirement home, I have saved $2700 in repairs (not including recent HVAC repairs). Most recently in July I had the HVAC compressor & evaporator replaced for $165. My neighbor had the same issue 5 months earlier and paid $3500 in repairs. I recommend the seller's warranty coverage on every listing which converts automatically converts to buyer's coverage at close of escrow. A trade fee call of $65 is all I pay toward each repair service. I wouldn't be without it.

Save your money and do not get a home warranty through Old Republic. They are the absolute worst. I don't think I have ever been so dissatisfied with a company. They cover nothing! They ask you to diagnose the problem before sending someone out to your house. Hello! If I could tell you the problem and fix it myself, I wouldn't be calling for someone to fix it. We will not renew.

Just relocated and moved into our newly purchased home. My wife and I had a few items on our repair "punch-list" that required a plumber and electrician. Once connected to the service agent, he began leading me down a path that I didn't like. I knew he was setting me up for something... He kept asking "When did that plug last work? When did the toilet not rock back-forth?" I advised I really don't know as I just moved in 2-weeks ago. He took great pleasure in DENYING every item as they do not cover pre-existing conditions. A huge waste of money for our sellers. SKIP Old Republic and just hire a good electrician/plumber.

I purchased a small 900 square foot home in Dec. 2016. It's a single story in Las Vegas NV. The prior owners purchased this home warranty plan good for a year. The AC went out around 9/12/2017. I called Old Republic Home Warranty and they sent someone out. The person never came in the house. He looked at the compressor and said it was new. The house was 88 degrees at 6:00 PM. He put Freon in and closed up the very small AC. Overnight the house cooled down to 78. Worked one day then stopped. I called the contractor back told him it stopped working so he came back a couple days later.

My husband and I got a home warranty from Old Republic when we purchased a new home, and from the get-go, the company has been extremely difficult to work with. Most recently, our dishwasher stopped working. We called Old Republic, and they sent someone to repair it. This repairman explained that the issue was with the breaker box, and he said an electrician would need to come to fix that. After more than a week or arguing with the company to send an electrician, someone finally came. He let us know that our entire breaker box really needed to be replaced, but he said Old Republic was much too cheap to do it, so he proceeded to replace only the single broken breaker.

I recently had a problem with my HVAC system, which was covered under my home warranty. I have been a victim of the good old bait and switch by this unscrupulous company. After being told on the phone by the CSR what they would pay toward the repair, I received reimbursement that was 50 percent less than I had verbally been promised. When I questioned the discrepancy with management, I was told there was no record of this nor would I be provided a copy of the recorded phone conversation. Shame on you Old Republic. My only recourse... recounting my experience with every social media and consumer review platform that I can access, not to mention contacting the many real estate professionals with whom I work to warn them and their clients about this company. Inexcusable. I have learned a valuable lesson... get everything in writing and record every phone conversation!!

I have had Old Republic Home Warranty for over 4 years. At first they were very helpful and easy to deal with. Not sure what happened in this last year but their customer service is one of the worst I have ever experienced. Not only do you wait on hold for over 30 minutes every time you call, the employees seem to just read off a script and don't even listen to you! I had a service request into them for a leaking toilet at my rental. They sent out a technician that knew nothing about a toilet leak. I will not mention the name of the company. He managed to crack the tank on my toilet while tightening a bolt. So the leak was terrible now opposed to a tiny drip. So Old Republic sent out another company and the technician looked at the toilet and said, "well whatever the guy did before me, cracked your toilet by tightening the bolt at the bottom of the tank beyond its capacity."

I had been calling the warrant company to send someone out to see what was wrong with my ac and they sent a company out that at first told me that the ac need cleaning so I did that and paid out of my pocket then the ac was still not cooling. I called the company - no answer. The warrant company called the company no answer. Then they finally answered and they went back out and said that it was totally something different wrong. It need antifreeze so they put that in. Gave it a few days and still not working. The same company came out and said that it was the coils this time and that it would go out soon.

I closed escrow on my home Sep 1st. I had a full inspection done. I made my walk thru the day the sellers moved out Aug 30th, all appliances were in working conditions. I used the dishwasher the day I moved in Sep 1st, did 3 or 4 loads and it was working fine. On Sep 2nd I notice that the floor next to the dishwasher was wet, I opened the dishwasher and I notice 3 to 4 inches of water sitting there. I decided to run another circle and still not filtering the water, I called Old Republic on Sep 3rd around 1145a MST.

We got a home warranty because our broker insisted on it and got the seller to pay for it. I did my homework online and ORHP had BAD reviews, American Home Shield and some other companies had better reviews but it look a little too 4-5 star compared to other companies. Back to my topic ORHP. I've been with ORHP for almost 4 years now and I must say I'm satisfied. First of all guys you need to do your homework and read the fine print, what's covered and what's not, it HELPS A LOT when talking to a rep to make a warranty claims and working through. First let me say what all I've had claims since I bought the house. Within a few months our Gas cooker knob got stuck. Called ORHP. They sent someone, tried to fix it, couldn't fix it. They gave me a cashout offer that I took and got it replaced with a brand of my own choice and I decided to upgrade.

STAY AWAY from Old Republic! 3 weeks after moving into our new home the AC stopped working. Old Republic sent out a repair company which didn't fix the problem until an entire week later. Having no AC in July in Florida led to health issues and mold problems within our new home. They wouldn't even supply us with a temporary window AC unit while waiting for parts. Now our oven isn't working and they won't fix the problem because the parts needed by their contractor can be obtained cheaper elsewhere. Therefore we now have to wait for at least 2 weeks to have this issue fixed!? Find another company for your home warranty. It really can't get worse than this one!!!

I've had three warranties with this company at the recommendation at the real estate agent. Worst advise ever. I will no longer use that agent. Old Republic will deny your claim and if you're lucky enough to fight enough to get them to do anything on your claim they send you to companies that go out of business after they do the work. But not before that company charges you a significant amount of money. They won't return calls!!!! I've left 8 messages in 2 days!!!!

I have Old Republic for home warranty coverage. I don't plan on having them much longer. They don't honor their coverage. They drag their feet when a claim is submitted. They are happy to take your premium. But when you need them, they run for cover and deny everything. Do yourself a favor. Don't use them. Better to pay out of pocket yourself because you will end up doing so anyway. For the record, I had a plumbing issue that went denied.

I ordered the Platinum plan in May of this year. The plan was $975.00 which includes pool repair. I made a service request on August 8th. A service tech didn't arrive at my house until August 12th. When he did arrive, he discovered that I need a new pool pump. He then said that it would take 14 days because the warranty company will only allow them to order through their vendors. I informed him that the delay would cause my pool to turn green from the excessive heat, and in 2 weeks, I would have to pay someone to empty my pool, refill and sanitize which would cost me approximately $500.00 in expenses. I then called a local pool supply company and they informed me that they had several pumps in stock.

Don't waste your money or your time with this terrible company. After paying the first $100 service fee for my AC repair, which immediately needed the same thing repaired again, not only did I then have to pay another service fee, but they also decided that the repair wasn't a covered repair. This cost me another $500+ on top of all the service fees. And I paid that homeowner's warranty premium for what???

Home we purchased came with a one year plan. We called for three different items in first 9 months. They fixed one of these problems. They have loopholes for the big ticket items. We had a problem with the pool heater that had been working and obviously been there for years. The technician they send over says it's installed incorrectly, not covered, and here's an estimate for almost $4000.00. Old Republic Home Protection then sends us a $55.00 bill for the trade call. I can get a free heater estimate from any company. It was in the technician's best interest to say it was installed incorrectly. This is a scam, very shady!!!

This company OLD REPUBLIC is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying the ducting was not the correct size which it was completely wrong. They said ducting airflow was 13" when it was 19". This is really poor company not recommended at all.

We had an AC guy come out that the inspector recommended for our new home. He said he needed to some repairs and would come back. The cost would be about $350.00. We called OR to use our home warranty instead for the first time. First company cancelled after 5 days of no AC so we had to wait another day for a second company. When the guy shuffled in he said the only problem was it needed more Freon. I was like, "That doesn't seem normal, I usually don't have to add Freon to my AC unit." His response was basically, ..."Oh, well. That will be $100.00." And you pay just to get them to leave. Where does the Freon go???

The compressor on our AC went out. Initially they said they would cover the claim but called back to say the manufacturer has a lifetime warranty on the compressor, so they would not cover it. The problem is, the manufacturer only covers the part - no labor, Freon or replacement vent required for repair. They said they won't cover any of that since it's related to the compressor, even if the manufacturer won't cover it. So I paid $595 for the plan, with a $100 service call fee to end up paying $900 out of pocket in repair labor and expenses. BEWARE if any of your covered appliances have a manufacturer's warranty on any part, and this part fails, you are stuck paying the entire repair bill yourself. Manufacturer's "warranty" is not always synonymous with "free repair." You are stuck paying labor and any related parts that need to be replaced in the process.

This company is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying animal urine ruined the unit and it's a pre existing condition. I don't have any pets. Scam scam scam.

This company sells a home warranty with vaguely worded coverage. Their home warranty plan lists that they will cover a refrigerator but they fail to distinguish between the many different types of refrigerators. Their competition is very specific in listing the different types of units including all designs and specifically covering all types as long as they are located in the kitchen. Old Republic and their competition specifically exclude "additional units" that are not in the kitchen. They are refusing coverage for my freezer because it's designed as 2 separate units but they will pay to replace an entire unit based on a broken freezer IF it is attached to the refrigerator even if the function of the refrigerator is not degraded.

We purchased a warranty policy with the purchase of a home. After 30 days issues began to arise. We had trouble with the dishwasher, water softener and swimming pool. The company did send someone to repair the dishwasher, but after two services calls was unable to repair the unit. The unit needs to be replaced and the company will not provide a settlement for replacement and only wants to continue making repairs which are clearly unproductive. The water softener is not functioning and the swimming pool actuator for the filter system is in need of repair. The company claims neither of these are covered, although it is clearly stated in the policy that they are. I would not recommend purchasing a warranty policy from this company, they do not stand behind their product.

ORHP reached out to me and agreed to recall the Trade Call fee and collection charge. The effort was very much appreciated. I realize that no warrantee company has complete control over the service contractors they deal with. Thanks.

Three months after I moved into my home, my refrigerator, which was less than 5 years old, stopped working. They sent a company out. The fan was replaced. It began working again. Okay. $100 out for the service, but fine. Five months later, the fridge stopped working again. Over the course of two weeks, two different techs replaced the motherboard, which didn't work, then broke the seal system to find that there was no refrigerant, put more in and resealed the fridge. Finally, this started it working again. For a week and a half.

They would not find anyone to repair my LG refrigerator. Said that no one was in their system to repair in my area so I would have to do it and they would reimburse me for the expense. I wanted to help ORHP to save money and be as helpful as possible by getting LG warranty to pay as much as possible, if possible. I went through LG and finally got it repaired after 6 weeks. LG warranty only paid for parts which I had to pay just under 1K for labor. When I went to get reimbursed from ORHP they refused and told me that since the LG was cover under warranty that they did not have to reimburse me. They knew this all along and had plenty of opportunities to reveal this information. This was their plan from the start and a complete cover up. I could have just hired someone to fix it regardless of the cost and stuck it to them. I felt that was not the right thing to do. Unfortunately, ORHP is not honest, forthcoming and does not care about doing the right thing. If you have ORHP or considering them, then you should know this beforehand and now consider yourself, forewarned.

I bought a home warranty (Platinum Policy, their best) from this company when I bought my house. Two months later, I called them to replace a valve. Two teenagers showed up at my house and told me they can't do the job and left. After many many calls to the plumbing company who is in bed with Old Republic (Lakeview Plumbing), I was not getting anywhere. Then I started calling Old Republic. I was put on hold for almost an hour, then hung up on. After many experiences like this, I was told that they will not cover the job and hung up on me. STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY, GIVE YOU THE BIGGEST RUN AROUND AND DO NOT HONOR THEIR CONTRACT. If they would allow me to give less than one star, I would. I may be out $700, but I am all over the internet telling people about my experience. I think it has cost them more than that in business.

This company has the worst customer service. Our Ac went out and it is near 100 degrees here. They never could schedule a technician. Apparently they subcontract all their tickets and have no actual technician that work for them. They could not come till 4 days later. UNACCEPTABLE! I have a baby and they had no compassion about the hot temperature for her. Their exact words, "Get a fan". Who says that to a customer? You pay for this contact and get NOTHING. Needless to say I had to schedule my own service company and now they refuse to pay for it. Not sure how this company is still in business after all the reviews I have read!

I contacted Old Republic in April 2017 about what appeared to be a water leak coming from my downstairs a/c air handler. They dispatched a shady, "Mom and Pop" company to come out and survey the situation. I paid $75 for them to come out (deductible). They diagnosed the situation as "faulty condensation pump, needs coil, needs freon". It was determined that these issues were covered, and they were supposed to come back out and fix it. They never came. I tried calling the contractor repeatedly, and never received an answer or reply. Two and a half months have gone by, the situation still is not fixed. Now, my upstairs A/C is not working correctly.

New house purchase came with this "wonderful" warranty. What a joke. The AC quit after a month. Called to schedule a tech to look at it. Being in the height of summer it took 5 days to get the visit. Tech finds a leak but can't fix it right then because he has to wait for authorization. Well that took 5 more days and then only after I agree to pay $119 more for a "flush". It's a scam so far, with every service call requiring a $65 service fee. That's how they get you, forcing the payment of "extras" not covered to make up for the low entry cost of the plan.

I have spent the last 24 hours making no less than 15 calls to ORHP to get a service call to fix the power that went out in half my home yesterday. I was disconnected from sitting on hold 8x, today I have Sat on hold for 3 hours between 3 phone calls and I still do not have an appt. I placed an order online and that person has indicated they can't come out that ORHP just assigns calls to them and doesn't check to see if they can come out. So after all that, I sit here 24 hours later without electric and no appt. Did I mention that next week is my renewal and they want $750 bucks to renew! I am sitting on hold right now at 62 minutes and it just said my hold time would be 45 minutes. These people don't care to even try to answer the phone.

My husband and I purchased this home and home warranty Jan. 2017 as recommended by my agent for premier protection. As it turns out when the weather warmed up and we needed AC it wouldn't put out cold air. Been going back and forth since May 31st. It is now July 5th and still no air conditioning here and in Oklahoma where the weather is hot and muggy. I am not satisfied with the multiple calls I have had to make, the multiple people I have had to deal with, up to the Assistant of the Executive Director.

AC went out day we moved in. They did not cover the expense. It is so frustrating when you pay all that money for insurance, your AC goes out, and they find a reason not to cover the cost. No excuses. Worthless company. If your realtor is using this company find another realtor. You're paying for nothing.

This company is a complete scam. We have been a loyal customer since 2004 and the service was great until it started going downhill over the last 5 years. They contract sub-par and the least experienced plumbers, technicians in order to pay the lowest rate. We have paid for at least 3 visits (one has to pay a $60 service visit fee each time) where the technician or plumber couldn't even fix the issue. We wasted valuable time and had to "live" with the issue until they could send someone else out who still could not fix it.

Would rate them zero stars if possible. They are the most expensive home warranty service. They claim they are more expensive due to superior service. This could not be further from the truth. Within one month of purchasing our home the air conditioner broke, leaked and caused drywall damage. After waiting 3 days in 100+ temp with no air conditioning for the service rep to show up, Old Republic refused to provide any warranty service. They said that the air conditioning unit was one quarter inch off from being level and if the unit is not perfectly level, it's not covered. I left a message for the manager at Old Republic and of course never received a callback. This is the most ridiculous excuse for denying coverage.

I had a leak in my shower/tub. A plumber was called out, but they were only allowed to use a cheap generic replacement faucet that was not compatible with the existing tile access holes in my shower. They gave to option to give a cashout, but the amount they gave was only $200. I took the cash, but then the plumber charged his own rate (not the pre-negotiated rate). So I was stuck with a bill for over $1200 from the plumber and the drywall repair that needed to be completed after. I never even had the chance to shop around for the best price. This entire process took about 2 months, and many many frustrated phone calls and emails. I was too upset to pay the $60 initial visit fee so they sent me to collections! My tenants almost sent me to court for this process taking so long. Please, or please... I warn you... never do business with this company. They are a bunch of crooks unfortunately.

My 67 year old mother and her dog have been without air conditioning for 7 days. The part was ordered and has been received by the repair company since Tuesday but company is not able to install until next week which will mean 14 DAYS WITHOUT AIR CONDITIONING IN LAS VEGAS WITH AIR AND THE OUTSIDE TEMP IS 11O DEGREES. This is absolutely unheard of... I feel a lawsuit brewing as I am sure several personal injury attorneys would love to take this case. Never will I recommend this company to anyone... If anyone out there can help, please call!

5 days ago, I called and told them there is issue on Water Heater. Now, it is out of use. 24 hours service but as per them this is not urgent issue. Also even they do not know service fee for this situation. I'm not saying they are bad, I'm saying all those reviews are truth... Simply their business understanding someone will come your home, messed it up or not resolved. They will not listen up you. Then you will find one other company and fix this out.

I contacted Old Republic Home Protection on May 17th because my AC was not cooling down to the temperature on the thermostat. The company they sent showed up in a beat up van and not clear markings of any business. The gentleman barely spoke English and had no company ID or even a shirt. He "inspected" the unit, which he deemed was working perfect.

Between June 7 - June 17, I was in the house daily - painting, cleaning, etc. getting ready to move in. While in the house during this time, I definitely had the AC running and it was working fine.

DO NOT use this company! They sent a technician to my home to stop water coming out from the air handler (most likely condensation from the tube). The technician wanted to demolish my brand new bathroom to gain access to the drain to see if the clog in the condensation tube was there. He tried to blow out the line with air compressor and since that didn't work. The demo of my bathroom was his fix... Instead of opening up the sheetrock on the other side of the wall. I had to contact someone else who was not covered by the plan but ORHP said I should have them submit a proposal and they would check to see what was covered... BUT if they found out that it was something that is covered by the original manufacturer they would pay nothing.

Our water heater stopped working so we called. They came out 3 days later. Yes a family of 4 had to take cold showers for 3 days. The tech said the water heater is old and should be replaced. He said I can reset it to see if it will stay lit and showed me how to do it in case it keeps going off. When he called Old Republic they told him reset it and leave, don't replace it. The tech said I should at least replace the pilot mechanism. They said, "No. If the pilot came on you're done." $75.00 down the tubes. It has been tripping twice a day and I called. Not happy with their response. I’m still waiting for a call back from the tech.

We've been dealing with Old Republic for over a month on getting leaks in our pool fixed. They originally tried to send an HVAC company out to inspect the pool, but we explained that was incorrect. Once inspected the pool company confirmed three leaks. Old Republic won't cover any of them and it took a month for them to figure this out! I could have just had the pool fixed and not had $900 in water bills in this same time frame. They will try to get out of paying for anything. They stink and just want your money. Run for the hills and get another insurance company with some integrity, if that is even possible.

After paying $100 fee for water heater leak Surprise it's an additional $280 for permits codes etc. or they will give us $400 toward a new heater that will take TWO WEEKS! Any water damage in the two weeks is not their problem. They also send repair people who work from home with wife answering the phone! They hung up on me!!!

Would give them zero stars if it was possible. Only reason we got them was it came with the house when I bought the house. We live in Frederick County, Maryland. They should have stated that they don't support our county upfront. Had a fridge and dishwasher go out. They kept trying to find a service repair person to come out to my house to fix my fridge. Took multiple calls to the office to make sure someone was coming out. Would be told that "someone is heading to you today." Took the day off work and waited all day.

I called on June 1 to report a problem, they said they would have someone get in touch with me, I HAD TO CALL THEM! This contractor could not fix my refrigerator after a two-day wait, and $100. He said it needed to be replaced, they said that he could not fix it so they sent someone else, who had to order 3 parts, they told me the parts would be in Friday JUNE 9 and the contractor would be out to fix the refrigerator Monday June 12. I called the contractor and they say they never told them that because the part is set for delivery on Monday 12th that's why they never gave me a time that the service would be done. You can't ever speak with a manager and with my husband diabetic medicine needing to be kept in the refrigerator this wasn't a priority. AWFUL COMPANY. NEVER USE THIS COMPANY!

An absolute joke. Have "coverage for leaks" in our plan. Leaks of refrigerant, etc. but when the leaking substance is gone they won't replace that. In addition they can't help us because of a manufacturer warranty that supersedes their plan? Absolute mistake, waste and travesty of time and experience.

Old Republic sent a technician who do not know what is the problem with my garage door. They billed me for a trade service call even if I hired a different contractor to fix my garage. Choose a different home warranty company, avoid this company.

Absolutely the worst service I have ever had. I can't tell if it's Old Republic or the terrible contractors they work with. They take no responsibility for the poor vendors they use. We have 2 AC units and Old Republic has sent a different company out 5 different times. Each time they just put in more Freon and charge me $75.00. Finally, after the 3rd time, one of the companies said our coils needed replacing in both units. $400 cost! Now, 2 weeks later, our main AC is back to only blowing to 75 degrees. The AC guy tells us that the unit needs Freon... And he's been working on the wrong unit for 2 hours! It's illegal to continue to put Freon into an AC unit that has a leak. Clearly... Either the AC guys are ripping everyone off, or there is a leak in my AC unit. Either way, I'm out a lot of money, 5 days off of work and 30 days of still not having the problem fixed! There is a lawyer coming next! Not deserving of even 1 star. They need to be held accountable!

Never have they been able to work with any of my request for services. They have denied all of them and they use drug out companies to come and beef up the job to them. So they do not have to pay for any work and they they try to get the customer to pay out pocket to get it fix. I strongly suggest not to have this Old Republic do any work or anything for you.

Called 2 weeks ago. Had an issue with my furnace. I was told it would be a week. I asked if they could get someone there sooner because there was an infant in the home. NO LUCK. So I ended up paying out of pocket $800. Now my water heater is having an issue. They bumped their service call up from $40 to $65 and said it would be a couple days. Seems like a big rip off and a lot of a run around. Do not use this company.

I am a property manager. I have several homes with this company. I have recommended them in the past. Customer service is not always good. They are not in America so you have problems with communication. They drag their feet on claims even when emergency. They lie to you on who and when they will send someone for the repairs. If you have an emergency do not count on help. Now when you go to renew your plan they pull a figure out of their head. I manage several properties so I deal with them a lot. When I asked why one plan would go up so much and not the others, I received three different answers. It was an introductory rate, "Because you had a claim", because it was a real estate transaction. Service has been getting worse and worse. Had to get A/C serviced twice. Should have sued them for the damage. Too many companies out there. Buyer beware.

DO NOT EVER USE THIS COMPANY!!! DON'T SIGN UP WITH THEM FOR ANY REASON!!! BEWARE ALL!!! Unfortunately we were given a "free" warranty coverage on the 1980 house we bought in California. We immediately had an electrical issue where our circuit breakers kept tripping. I called Old Republic & explained that the breakers continually tripped. Was this issue covered under the plan we had? The representative said, "Absolutely. We will send out an electrician to fix it and you have to pay $65 deductible". The contractor they sent was either owned by them or on their list of no cost to Old Republic.

They got someone out to me within 12 hours. Turns out that's a bad thing. We have a coil that needs to be replaced. It has a massive leak but it couldn't be found. The big repair company with lots of guys sitting around that couldn't find it the first day sent the same guy out to not find it the second day. An expensive 4 hour compression test was scheduled 2 days further out. That wasn't done because the guy who came out sprayed the coils with soapy water and immediately found the massive leak. 4 DAYS WASTED.

I am writing this comment to state what an incredible business from start to finish. I have to say that if I were to ever be able to sale a product or service I definitely would this provider as I believe in Old Republic Home Protection 100% and I have to say that in this day and age to be able to say that I have never experienced a more reliable and competent company in my years of dealing with many different types of services. I have yet to be able to say that I have never experienced one bad thing when it comes to this company. And I admit that it feels great to say that!

Just hope you never have a grievance or issue with the contractor's service or replacement parts because you will never have it resolved. Contractor replaced my toilet with a cheap, small toilet and was very unprofessional. After multiple phone calls to their company and speaking with different people, they told me, "Here talk to this recording, we will get back to you in 2 weeks". There is a reason that the front page of their declaration of coverage has a section for "Dispute Resolution". They must have a lot of disputes! Absolutely horrible.

This company is terrible. Not sure how they stay in business. The contractors they use are so poor. My heat pump quit working. The first contractor came out twice and did not fix it. Old Republic said they would send out another hvac person. I called that company and they would not return my calls. I called Old Republic and now they are going to send out a third company. In the meantime it is 90 degrees out and I have been without an ac unit for going on a week. This company is just flat poor. They deserve zero stars but that is not an option.

April 4, 2017 we were stopped at a red light in Md when an AT&T truck hit us. AT&T trucks are self-insured by Old Republic. We call daily to a message service The message is "Leave your name and phone number. We will get back to you." We never got one phone call back. We have called AT&T corporate office and many many other divisions to the same message, "Leave your name and phone number. A company representative will get back to you." If they will not get in touch with someone they injured do you think they will give anyone good service?

Called 3 days later they sent someone. Told tenant the heat strip needed to be replaced. Called me, the owner, 12 days later and said was waiting on the estimate. A week later called said was waiting on approval. Call today and told me it would cost over $400. All service plans I have had in the past paid all but the service call out fee. It's been over a month. Btw I called many times and they always had excuses. Terrible company. My realtor recommended. Always google anything you buy. It'll save you money.

Seems like there is nothing covered on Old Republic Home Protection’s plans. We paid a bit extra to get the "Platinum plan" to cover more things which up to this day. NOTHING has been covered and its been a waste of time calling them and waiting on one of their contractors come to the house. $65 gone down the drain every service call. The first call I made was for a Laundry Pipe that broke off, that was not covered under the warranty because it was moved before they came out. The second call I made was for garage door not working. Considering prior service call I asked since the beginning if there was any exclusions on garage doors they told me NO and told me wear and tear is covered. So I went ahead and scheduled for someone to come out, $65 later they tell us it is not covered. I told them that is the reason I asked before I had someone come out, they said I should have told them it had to do with the springs and tracks.

Yet another bad review for this company, I have never seen a home warranty service with so many horrible reviews but unfortunately they are all true. I paid $65.00 to Old Republic Home Warranty to send an appliance company out to fix the dishwasher, they sent Oreon Appliances to diagnose and fix the dishwasher. They said it was the pump, replaced it the end of December, by the end of February, I had the same noise as before. Old Republic stated I needed to pay another toll fee of $65.00 for them to come back out to fix the issue again as they don't warranty their parts, ARE YOU KIDDING ME? They don't. I said, "Hell no," so they said I could use someone else but I would still have to pay the toll fee of $65.00 again, I said, "No," so here I am.

I had a GAP Policy with this company and my car was totaled. They did not have to pay anything because I had overpaid. I was told to cancel it by my lender so I did and they now tell me I can't cancel the policy even though there was nothing for them to pay out. This place is the biggest SCAM outfit ever. STAY AWAY. Worst Company EVER.

Old Republic has had the worst customer experience I have ever had. First they send a service tech out here who was extremely rude, wasn't willing to work with my schedule. He didn't even excuse himself. Just walked in my house, put his tools on my bed. Then Old Republic calls me couple days later and tells me they can't cover my unit because they're different Tone unit but they were quick to take my money upfront but weren't willing to send someone out here to check if everything fall under their warranty. They just like to take your money and wash their hands off when they need to take care of business!!! I paid them 650 for warranty unit cost a little less than that. Should have just put that money aside. Don't get Old Republic!!!

My experience with Old Republic Home Projection leaves me to recommend going anywhere else but this insurance provider. I won't bore you with all the details except to say that five months into buying a condo, the furnace broke down. They sent an HVAC guy to look it and the failed part was no longer available. He, therefore, had to replace the entire unit. (I did have a second opinion that arrived at the same conclusion.) The cost was $2850. How much did Old Republic pay? Well, they said they arrived at $711, which just didn't seem right.

Knowing I was purchasing an older home I knew I wanted a complete home warranty so I had my realtor add one with all options for a cost of $1150.00. I made the bad assumption that spending that much would provide decent service, boy was I wrong. So my air conditioner stop working. I call Old Republic. They take info and tell me their repairman will contact me, so I wait. No contact from their repairman so I call them, no answer. I leave a message.

On 02/16/2017 my plumbing was having issues without getting too personal. "It" spilled over and need attention right away. Recently purchasing my home, the prior owner purchase a home warranty with ORHP. I called to speak to Salan at ORHP on 02/17/2017. She told me that she was going to send out a request for plumbers to call me back. Being that it was a weekend it might be a little longer for them to get back to me.

I would give the company less than one star if I could for the following reasons: I had coverage with ORHP for 7 years so essentially I paid around $5,600 total for coverage and this last year I've had a number of service calls that needed to be completed a total of 5 service calls. I paid $75.00 for each service call but found that 4 our of 5 they did not have a contractor to do the repairs. So what ORHP does is requests you to find a contact with a $100.00 limit on repair or a prior authorization is required and payment for the service is not guaranteed. You pay for the entire service out of pocket and then hope you get reimbursement.

I had a gas pipe fail at a newly bought home about 2 weeks after purchasing my home. The sellers had signed up with Old Republic to be my 1-year home warranty. Having no experience with dealing with this home warranty company before, I searched their website and saw that gas line failures was a featured part of the warranty. I was even signed up for the "preferred ultimate protection" plan so I thought it all looked great. From looking at the website they seemed legit and all about taking care of its customers and getting things fixed like a home warranty company should. It came complete with testimonials telling how great others experiences were when needing a claim and how Old Republic understands that things will go wrong and they will fix it. I almost started to believe it myself.

This company stinks. 1) The result of a failed system is not what is best, but what is cheapest. My guess is they keep customers this way because you know their solution will fail sooner rather than later. 2) Their communication is sub par at best -- they do not explain the process when they actually agree to cover an expense. I receive a call that a washing machine is being delivered. Will they hook it up? No. Will they bring to the top floor where the washing machine is? No. Will they dispose of the old/non-repairable machine? No.

Our water heater began leaking so we called the home warranty that was purchased when we bought our home last June. They sent out a technician who came out and told us our water heater needs to be replaced. However, somehow, someway, Old Republic charged us $395 as "our portion" to fix the water heater. This is the 2nd time we have had to deal with Old Republic Home Warranty and both time they found a way to NOT PAY for the charges or at least a portion of the charges. We've only had to call them twice and both times they did not hold up what they were supposed to do. Old Republic is a scam and I will NEVER, EVER purchase another policy through them and/or have a home warranty purchased on my behalf through them. Ridiculous.

In GA, where we moved from and in NC it is illegal to change out an outside heat pump without also installing its inside mate -- it is different in SC. You also won't get the 10-year manufacturer warranty unless you change both so Old Republic knows that they don't have to exchange both because only the outside unit is leaking and even though the inside unit is 17 years old and rusty -- they won't pay to exchange it. The technician thinks I should change out the inside unit also and said that he would if he was me and he seems like a reliable person so I will pay for the inside unit to be replaced. If I was in GA I would be out a couple of hundred bucks but in SC it will be 900 but I am still very thankful that OR is going to pay the other 3 thousand. I believe that they are much better than the mass of reviews leads you to believe. I will renew my insurance with them when it becomes due.

First of all it took a few telephone calls before I got any response from service providers; then it took almost a week before they showed up, then nothing happened. I had to contact ORHP to find out that nothing will be done. I don't understand how ORHP can have an A+ rating when they have a 91% Negative rating and almost 1000 complaints. As far as their home warranty it's the worst.

I have dealt with several Home Warranty companies and Old Republic is the worst one in the Kansas City area. They use junk 3rd party vendors... that either don't show up, don't respond for days, if they do show up they refuse to do the work, or they don't know how to do the work. They say they are told to say the warranty doesn't cover the repairs and you can spend weeks trying to get a repair made. They because their vendor doesn't show up when it is 5 below zero to fix a heater... They tell you can "hire" someone else, but after you send them all of the books of documentation they require... they send out what they say they will pay the owner back. It is pennies on the dollar... and never refund close to the cost the owner has incurred.

We realized the hot water in our new house has a brownish hue to it, and the water heater constantly makes a popping noise. These are symptoms of residue and buildup in a water heater, which needs to be cleaned out. Per ORHP, they will address issues (even if they are due to poor maintenance) for a new house where the issue wasn't caught during inspection.

I have had two bad experiences with Old Republic. First, a plumber came, which was arranged for by Old Republic, to clear out a drain stoppage. The plumber looked under the sink and said that since they would have to take apart some piping to access the drain to snake it, they would have to charge me extra. I called Old Republic and they said something along the lines of, "well, if they have to take apart some pipes under the sink, we don't cover that and you (I) will have to pay the plumber extra for that". I checked closer and noted that there was in fact a capped end of a pipe which could be opened up to access the drain without undoing all the pipes under the sink. The plumber was able to do the job and not charge me extra. However, had I not taken the initiative to investigate on my own, Old Republic was more than happy to let the plumber charge me more.

ORHP was set up at closing in August 2016 by my realtor who told me they had had good results with ORHP. My experience has been the mirror image of the other dissatisfied customers on this page. Now I am paying a fortune to have my furnace fixed because it is one month before the manufacture's parts warranty expires. Note it is a "parts warranty" nothing more but ORHP takes the position that it, ORPH, is exempted under the policy because the unit has an existing "warranty". Such a scam--there needs to be a class action lawsuit filed against ORHP.

Wow, this home warranty is useless! We just moved into a home and the water heater went out. ORHP sent someone, we paid the person $65, and since there is a month remaining on the warranty (a warranty which does not replace the broken water heater, by the way), ORHP will not do anything. So now I can pay for a new hot water heater, which will then have a warranty--which will then NOT be covered by the ORHP warranty--Catch 22 anyone?

My realtor gave me this warranty. I had them come for my shower because the temperature would not regulate. They sent plumbers who broke my master shower so that it did not work at all. When I called to have them pay they would not. They told me it was not covered after they sent the plumbers who broke it. Over $600 out of my pocket. When I called for them to be accountable they would not return my call. Don't use them if you expect to get anything done. Use another company.

They lie and tell you that you can use the policy same day that you buy it. Michael ** took my order and told me the policy starts that same day. That late afternoon there was water that started to come through our ceiling through one of our downstairs bathrooms. I called for services and they said they would not come out because it was on the same day. There was no leak or water at the time I called, but because it was the same day they would not come. They said Michael was wrong.

Most frustrating trying to get service or any repair expenses covered. So far no success, not even worth the time to call them. We have stayed on several occasions with no heat in minus temperatures or no hot water, their technicians do not even bother to call once they get the work order. Total scam! I am going to forget they even exist!

I called to report I had a crack in the glass oven door. I asked if it was covered as I said I don't see any exclusion in the warranty. They said it was covered and sent out a repairman within the hour. The man wanted the $75 upfront but he would have to talk to Old Republic first. Then the story changed. It wasn't COVERED but I could just have home fix it for $160. I was OK with that until I just received a bill for the $75 for the service call from Old Republic for doing NOTHING BUT REJECTING MY CLAIM! I'm mad, I'm arguing with them on the phone! They say "READ YOUR CONTRACT" because even if they reject your claim and don't fix... You still owe them the fee!!! Stay away from this company! I think my next step is to report them to the Consumer Watch on TV!!! Waste of money!!!

We purchased an Old Republic Home Warranty as part of a residential real estate purchase in 2014 and renewed the contract in 2015. On November 22, 2016 our furnace was not working so we called Old Republic. This was 2 days before Thanksgiving. The first contractor called and said he was a one man operation and could not respond for several days and suggested we request reassignment to another contractor and request priority service due to young children in the home.

First off, the customer service of the customer service was great. Although I was frustrated each time (5 times) they were professional. I called Old Republic because a month after I moved in my home my AC unit upstairs started to leaking. I called and they sent a technician out within 72 hours. I spoke with the technician and asked if he could call me when he was on his way because I was at work which was 10 minutes away. He called me and by the time I got to my home he claim he was already done. He claimed it was clogged and tried to charge me $100 for trade fee when my contract stated $75. He did not give me a receipt and claimed he would email it to me.

I've had this "warranty" for 3 years. I have made a total of 8 service calls & only 1 resulted in a service being completed that was covered by the policy. It took 4 different plumbers to finally fix a leak in my bathroom. All 4 charged me the $60 trip charge & then within 5 minutes - explained what was causing the leak & how it's not covered by the warranty. One charged me an additional $70 to change a toilet seal, another $49 to caulk the shower stall & the third charged me $55 to replace the cold water handle on the tub. The 4th guy was actually honest & repaired the leak. Because it was a slow leak & I painted the ceiling after every "fix"- it took months to determine that it was still leaking. Old Republic did NOTHING but send out another con man every time I called.

Home insurance Customer service is horrible. They have bad attitude even if the customer is right. I had my AC go out on my home. I just bought this insurance, was the insurance that initially was assigned, we accepted it and discovered soon after that our AC was faulty after only living in our home for a month. We contacted Old Republic as they were our insurance co at the time. They sent out a company and the tech stated it was the thermostat and was going to put in a authorization request. It took two weeks for me to get the approval of a thermostat and that was with me calling them every day.

This home warranty place Old Republic is the worst thing to ever purchase. They are a scam. No matter what goes wrong they always have excuse and say it was installed improperly or man-made incident. Are they a professional in home building? NO just in **, but at the end of the day they have the ruling on if they are going to replaces it or not. In the simplest words they use A excuse every time (not installed properly) no matter who says it was or wasn't but they are a giant waste of money and never replaced anything. They always have an excuse and the customer service is very rude Even (Gloria works out of the Sparks, Nevada Department). She is the rudest person. I've never been spoken to that way before. A very mean person. I don't know if you can call her a person.

If I could select less than one star I would. I requested service on 3 claims. I paid for a representative to come out each time. And all three claims were denied. The last claim was for a broken air conditioner. I told them it was blowing, but not cold air. The service rep came out, checked that it was blowing air, and then said it was not covered unless it was not blowing. I was then charged the service fee. I tried to avoid paying the service fee, indicating that he should not have come out when I had already let them know the problem, so they tried to send it to collections.

We live in a smaller community (350,000), so repair companies are quick to respond and very personable... most know or have heard of local service providers. Word of mouth recommendations are common. Our microwave went out on a Thurs. Before we had Old Republic, I would have been able to get a repair person here the same day I called, next day at the latest. Now that I have Old Republic, they claim their repair providers will make contact the schedule the service call "within 24 hours in most cases". After 24 hours of no contact, I called the repair company and left a message, same the following day. No return call. I contacted Old Republic and was told they only had one other option and that company is located 2 hours away. I called them and the earliest they can come out is nearly 3 days from today. By the time I get someone here to determine the problem, a full week will have passed.

Called Old Republic and initiated a service call for a commode leak. After 24 hours no response from a plumber in their network. Found a local plumber to do repair. The leak was in the plumbing below the commode. Presented repair estimate for repair. Old Republic would not pay for removing and replacing the commode. Repairs COULD NOT be performed without removing the commode. Cost me another $50 for removal and reinstalling commode.

This warranty is as close to a scam as you can imagine. As you've seen in other reviews, the process is very simple. You pay anywhere from $500 to several thousand dollars for your "warranty". You pay a $65 "co-pay" for any service call... which essentially means YOU PAY FOR THE SERVICE CALL. $65 isn't a co-pay. That's more than what it costs for a normal service call on your own. If they can't fix it, and need to replace any parts, ORHP will ALWAYS seem to come up with some excuse for denying coverage. If you read their fine print, you'll see they've indemnified themselves so deeply, they effectively don't have to provide service for anything that they ostensibly should. And by default, if you purchase their coverage, you waive your right to pursue any legal recourse... very clever on their part.

I suspect the Old Republic trains their employees to be rude. If you are not satisfied with their service or have further questions, they just tell you to shut up and live with it. They have shouted at me several times when I tried to find out more information about my services. Their goal is not to serve their customers, but to get your money and stop you from bothering them. It seriously affects my mood every time I called them, so I am almost afraid of calling them now. I think this might be what they want.

When I first called ORHW representatives yesterday I was NOT happy with their response. They basically told me they had no one available to do repairs in my area. That I'd have to find someone on my own and go through 10 steps to line up the work and get it approved and I may or may not be reimbursed -- less the service fee! So I researched online and found a few numbers to call--- all of them closed that late at night. I called my realtor and told him these ORHP guys are bozos and to stop recommending them and I went online and wrote a low review! Then this morning before I could make a single call out to contractors, I received a call from Rob's Appliance repair, telling me ORHW had contacted him yesterday to do the repairs. He was here 10 minutes later, fixed my stove and I paid him the service fee. Not sure why there's a disconnect between the call center and actual service but THAT is how a home warranty is supposed to work.

My a/c unit quit the day before Thanksgiving. Called Old Republic to facilitate a repair. No service techs in their network would respond. Was told to find my own repair service and I would be reimbursed. Called a repair company to do the work. Got an authorization #. Paid the repair company their fee and then sent copy of invoice to Old Republic requesting payment. Got check today less a $75 trades call fee. My cost was $265 refund was $190. I found the contractor and made arrangements for the repair. Called Old Republic to advise that they owed me the $75 they had withheld. They did not provide a service repair co. I don't agree that I owe a trades call fee. Talked to Ruben at the old republic auth office. NOT HELPFUL.

I just recently bought a home in the Palm Springs area. I have put in several claims finding that things around the home are not working properly. Each and every claim Old Republic has found a reason why not to replace, repair or handle the claim. I have even had claims turned down and no repair person has come out at all. Each time I call them I am either left on hold or given the run around. I would never recommend this company to anyone...

Our refrigerator died two days before having a house full of guests at Thanksgiving. My wife had just finished shopping and immediately hit panic mode. I made the call to ORHP, expecting a nightmare. The service rep was super friendly. She searched and found a contractor who could come out that afternoon! What? I was not expecting that. The service technician was friendly and knowledgeable. He said he had to order a control board or something like that. In the meantime, I dumped the contents of our fridge into coolers with ice. The contractor returned the next morning with the needed part and our fridge was repaired. Start to finish, less than 24 hours. I was impressed.

I live in Florida and about a month after my family moved in our home we had a cold spell and had to use our heater. It worked for maybe 30 seconds before the Air Handler circuit breaker would pop. I was thankful that I remembered we got a home warranty and not to stress over it. I contacted ORHP the next day. They gave me a name of a contractor that would be coming out. After 2 missed appointments and taking time off work this contractor finally showed up. The technician walked in the door and looked at the circuit breaker and said it's the wrong size amperage. How did the previous owner heat the house???

Old Republic sent a local repair company (a $100 deductible cost to me) to see the issue with my refrigerator which was covered by their policy. The repair company informed me they would not give me a new refrigerator but would order parts to repair. I understood if they could repair the refrigerator, it made business sense not to replace with a new one. Well 2 weeks later with no response I called Old Republic in California. They informed me one of the parts was back ordered. After two more weeks went by they said they would send another repair company who would take the parts out of the refrigerator and send them out for repair. At this time I again asked them to do the right thing and replace the refrigerator as they had no timeline when and how long before the part would be in.

My wife and I purchased a four-year-old property and as part of that transaction purchased an Old Republic Home Protection Plan. We have to date had need to call for service twice once regarding water pressure that could not be corrected and most recently regarding our water heater. The following is regarding the most recent call and should be a HUGE WATCH OUT for all new to nearly new homes. I called ORHP on Saturday morning when we first noticed the issue (no hot water). They dispatched the work order to a company that does not work on Saturday. I called ORHP to report the service availability and I was referred to a different provider. To my surprise, the second provider did not work on Saturday either. After a third call to ORHP, I was given approval to call an independent provider who came out immediately.

We recently purchase a home in North Myrtle Beach, SC. At the Seller's choosing the Seller purchased a home warranty plan for our benefit. Within days of closing on our home we found that the dishwasher would not drain and contacted ORHP. The agent told us that our plan had not been issued and the plan under which the seller purchased was not effective for our use at that time.

Like many people we received a year of ORHW coverage when we purchased our home a year ago - and like many people we did NOT renew our warranty with Old Republic after the year expired. They seem to specialize in contracting the work out to individuals who will do shotty work or find a way to not do the work at all.

The worst home insurance company I have ever dealt with. I had an issue with a microwave door. They denied the claim that it's not normal use issue (break). It's a 13-year microwave, what do they expect? IT'S PLASTIC. The customer service was very rude and spoke very demeaningly like I did something wrong spoke to supervisor Jason **, he was also very rude. I would never recommend this company. SAVE your money because when you'll need insurance they won't help.

We have had ORHP for just barely one year. Our experience is as follows: We had a few issues - refrigerator died, kitchen outlet blew up, a leak in the 2nd floor shower requiring the seal on the glass door replaced, the sewer pipe from the house connecting to the one going to the road. The folks, that ORHP sends, do not necessarily have liability or insurance for their business - they do claim that they are licensed. They are not even members of Better Business Bureau so the homeowner can check. The folks that ORHP sends are very skilled in figuring out whether they should call the job "repair" or not. These folks diagnose the problem. For example - the electrician that came said it was NOT a repair. It was an installation issue he said and could repair it for $450.00. This was clearly NOT an installation issue. The kitchen has been functional since 2011. He did not even take the cover plate off to diagnose.

In the purchase of my home I was sold a warranty from Old Republic Home Protection. I have been without a refrigerator for one week. According to them, the part is "on order". What-where is the part coming from? And the service I am receiving is terrible. No one bother to call us back and the tech they sent was not knowledgeable of how to repair a refrigerator. I have several names written down and they are all rude. At the end of the year this warranty will not be renewed. I am writing the Realtor's Association in Birmingham, they need to change companies, this one is a total rip off. Then I am told they would not replace the refrigerator - but give me the cost of the repair towards a new one. RIP OFF.

We wanted a home warranty when we bought our home, and unfortunately, this company was recommended to us. The first time they came out to look at our AC, they told us we needed a new unit then tried to sell us a 4 year old model for the cost of a brand new one. Luckily we didn't fall for it and they reluctantly fixed the problem. The next time we called because our thermostat stopped working. The guy they sent didn't bring any tools. He looked at the outside of the furnace and said he couldn't do anything because we needed a whole new furnace. He then went outside to look at our wiring to our AC. In his report, he said our unit wasn't working because our dogs chewed up all the wiring. This was a flat out lie.

We contacted old republic when our sink in the bathroom had a stoppage. They sent a plumber who said they could not access the plumbing without removing the pedestal sink. The plumber said he would have to call Old Republic to let them know about the sink removal. The plumber proceeded to walk outside to his car, got in and drove off. I got a call from Old Republic an hour later and they said that the plumber did not feel comfortable removing the sink to get to the plumbing. The customer service rep then contradicted himself and said that the removal wasn't covered and that's why the plumber wasn't going to remove it.

This company is a full on scam. I have paid now three times, for three different people to come out and tell me my AC leaks. The first one said it was not covered, I had to pay AGAIN for another one to come out once I discovered my policy did have this coverage. The third one is saying it was an improper install so isn't covered. I paid to have my own HVAC person look at it. He said it is installed fine and that there is a leak. I will be paying to have it fixed, but first photographing everything to prove that it was not installed improperly. I will then take them to court. What a pain in the ass, but honestly, I am so angry at this scam of a company. What a joke.

My pool motor (for the cleaning & fountain) is no longer working. Old Republic sent out their tech (Pelican Bay) and the technician turned a screw driver a couple of time and proceeded to sit in his truck for 30 minutes. At that time he informed me the pop ups were broken and it was not my motor. I had my pool man look at the motor and YES the motor is broken. Go figure! When you purchase a policy for your home and are told if the pool breaks it will be covered is not the actual truth. Old Republic say this part is NOT covered under my plan. Well then what good is this... so far I have not found anything that is covered! What a scam. How does this continue to happen??? ** business and they should be shut down!!! Yes a disgruntled customer and will NEVER continue my coverage with them.

It cost me a $75, three trips from their repairman and over a month of waiting to come to the conclusion that they could not repair my dishwasher. They offered to put a black panel on a white dishwasher which I told them that was unacceptable so they offered to give me 225$. So if you do the math... $500 home warranty cost, $75 deductible, $575 total paid for home warranty = no dishwasher and a very unsatisfied customer. Plus their customer service reps talk over you and just repeat themselves. Don't waste your money with Old Republic.

When we signed up with Old Republic we were told that if any issue arise with our Water Heater, A/C, etc as long as it's not our fault, Old Republic will gladly send someone to fix it or replace it. Well, yesterday one of the electric wires of the water heater started to smoke. So, we unplugged it and called Old Republic thinking it should not be a problem, we are all covered!

I called Old Republic for a plumber to come out to check on a guest bathroom shower/bath combo valve issue. They say valves are covered, but then gave me a song and dance about why my valves weren't covered. They are a lying company who does not back what is clearly written on the warranty we purchased. Once they get your money, case over. If you want to get screwed feel free to purchase a home warranty from these crooks!

We are 1st time buyer for a new home and we just moved right there and then. That night we found out that there's a leak that cause molds from the master bathroom through the kitchen ceiling. We right away called "Old Republic Home Warranty" and inquire about our plan which they will cover to fix the leak and they told us "Nothing to worry. It's all cover by our policy." They called the plumbing company to make appointment to fix the problem and they did fix the leak. Now 2 weeks later we called them and asked to repair the wall and the ceiling that they took and they told us at first they will cover the repair except for paint.

We've found this to be a total rip-off. It's more of a repairs buying club than a real insurance company. We got this plan as part of the purchase of our vacation home. The seller provided it as a selling point. The pressure assist water pump went out Labor Day weekend making it difficult to use water so we called a reputable area plumber who was recommended independently by two other people we know in the area. We knew we had the policy, which we didn't have with us at the time, but assumed them to be a reputable "real" insurance company. We thought we'd just need to put in a claim. In fact, they refuse to even consider paying for it because they "had someone answering the phone on Labor Day."

I am a realtor and I rely upon home warranties to assure my clients that their home purchase will be covered and repairs will be made when things don't work within the first year of ownership. I ordered this home warranty policy for a client and discovered that the built in microwave was malfunctioning 3 days after move in. This appliance was working at the home inspection and was working to heat things in the first few days of occupancy, but when the F2 signal went on, the clients called for service.

We got Old Republic when we bought our house so we renewed this year. In July when it was over 100 outside it took 11 days to get our unit repaired. Forward to this weekend: same unit not working again. Also when we went downstairs to check on it we found the hot water heater was leaking - this was Saturday. As of today Tuesday no has been out to fix either one. ORHW told us last night that we were not a priority since we have a unit downstairs. Hello kitchen, laundry etc is all upstairs. They need to come cook for me upstairs. I recommend a home warranty but I would not use this company again. As soon as our contract is up we will find another company.

The one year warranty came with the purchase of our home. At first we were satisfied with the service. We even got a brand new microwave when ours could not be fixed. Then, when our washing machine needed to be fixed it was not covered. What? I was told it was an add on to our contract and since we did not add it on it was not covered! $500 later for a new washer. At that time I was told I did NOT have an appliance package (fridge, etc). And of course NO pool coverage. WOW glad I got that one year free!

We had a drain backup in our garage for the washing machine. I called Old Republic on a Saturday and it was really quick and easy to set up a service call. They sent a confirmation email immediately after. I was a little concerned about the plumber they assigned to the job because they didn't have good reviews on Google. However, they called me later that night (Saturday) to schedule a time to come out. I wasn't expecting to hear from them until Monday. They got me in first thing Monday morning, were on time and did a good job.

We bought our home and got ORHP. We had an inspection and all was in working order. Got to our house and the toilet was leaking. They refused to fix since it was the day we closed. Don't answer any questions they ask you. Just keep saying it doesn't work properly. They are trying to find a way to not cover it.

I ended up with a 1-year home warranty through ORHP as part of the purchase of my home. In the past, any warranty claim I've ever had to file - whether for home or automobile - has been a fairly smooth process with a direct fix or replacement to bring my protected property back to its state before the claim. I have had to open a few claims since buying the home - mostly for appliances (they came with the house and the house is 11 years old) and also one for A/C repair. For the most part, ORHP was great when setting up the claim and getting a repair contractor out to do the work. I had to pay a few trade call fees at $100/each but when the repair would run nearly $500 or more, the trade call fee is great value.

I chose Old Republic Home Protection at the recommendation of my real estate agent when purchasing my (older) home. I have had several service calls during the past year. Positive one: Water heater - broke and leaked all over garage. Discovered Friday afternoon - was replaced by Saturday afternoon. Service provider was very friendly and professional. Even took care of a leaky faucet under the same service call. Small plumbing line modification was necessary and not included ($40.00).

I had so many bad experiences with this company with my clients and with myself. I just got insured and the AC starting to not pass air to one of the rooms. Contacted the home protection, I paid my fees. The company was not satisfied the report. They order another opinion, same result. They still were happy about the diagnose, they had to pay. They requested a fourth and a fifth opinion so finally the last opinion said that it was the "design of the house" therefore they finally found a reason to deny coverage. The house is a normal 3 bed 3 bath home in the city of Montebello. There is nothing wrong with the design of the house. Yet Old Republic made me waste over two months to satisfy themselves and deny the coverage. I do not nor will ever recommend this company. They cover themselves only, NOT CONSUMERS!!! Previously, on my old house, they denied a leaking under the sink!!!

My box overheated last summer and I paid for their service to come out then the next day they decline the repair due to pre-existing condition. This company is a rip off! Buyer beware. Skip this company. My realtor refuses to refer them anymore!

Old Republic sent Absolute Heating and Cooling to re-work my inside unit and they refused to come out and complete the work which was to rehook the unit to the duct and Old Republic did nothing about it. I first called them on 8/14 and today is 8/27 and my duct has not been repaired yet. Air is going out of the duct into thin air. I have been cooling the outside and my electric bill has increased. I would not recommend Old Republic to anyone. Old Republic called another provider which as of today which has been 4 days has not gotten back with Old Republic to set up an appointment with me and tell Old Republic their fee to do my hook my duct to the inside A/C unit. I don't think customer service went over and beyond.

I've used Old Republic for three years. Each year we call about the HVAC unit. Each year some rumdum adds Freon. Called on Wednesday, never got a return call with contractor called Affordable 205-585-8099. Called Republic again Friday and asked for weekend service since it 100 degrees in Alabama and this is a second story unit and our second request. Republic doesn't know the hours of the contractors, won't provide OT, nor called the original contractor to find out when they are coming.

After setting up a tech visit using Old Republic, the tech was very helpful and wrote my diagnostic up for me to sign and he passed it along to Old Republic. Within 30 minutes they called and DENIED my claim. They stated that since there was something lodged in washer drain pipe (inside the unit) it was not covered under 'normal use'. How the heck am I suppose to know that there is something in there from the previous owner? That is why I call the experts and have my 'home warranty' cover the repair. Old Republic is clearly looking to gouge your money upon purchase of a home, only to deny the majority of their claims. This is evident by the long list of complaints. I would strongly advise not to use this company for your home warranty. Look elsewhere!

I am filing a complaint in hopes it will prevent someone else from having to go through with what I have been. I was told by an HVAC person to call in an emergency because my breaker to HVAC kept tripping and it could catch my house on fire. I have been fighting with them since. They kept sending "Fly by night" people out who did nothing but wrote on the ticket that they did. I watched them and they lied. After over 3 wks it was discovered by Early Services that the HVAC was leaking water. Since then ORHP have lied and lied to me. Every person that called changed everything that was going to happen. I am 80, live alone, have no air in over 100 degree rooms and nothing but little fans to try breathe. I have chronic back pain, wear a back brace and I can't get the HVAC in. They have told me for over 2 wks it was being shipped on a Monday and installed on Wed. Company called me last week and they have no HVAC to install. Another lie from ORHP.

When I have problem with my AC unit I called this company and they said $65 for someone to come to my house. And it's no problem to me. But they got to my house they said they cannot fix my AC because my dog chew the wire. But they can fix it if I pay $150... So I was so angry. But I paid them $150 and after they left my AC doesn't turn off. And I called them back. They said something wrong with my Thermostat!! So I just let you guys know do not trust this company!!! And I sent email and call them to cancel my service. They said still pending till I pay $65 for call service. So where is the $150???

I recently had an air conditioner problem with my home. I contacted Old Republic with the issue and they gave me a service provider that never even bothered to contact me. I again contacted Old Republic who once again gave me another service provider's name and number. Once again as of a week later, I still have not heard from that provider. I called Old Republic a third time and all I got was "We're very sorry". All I can say is "They sure are!" Don't waste your money!

I had a bad experience with Old Republic and American Modern. My AC unit stopped working. I had just moved in this house about a year ago. I called them and they sent a technician out from Wayne Bryant. He was not nice and I feel he did not do a very good job at analyzing the unit. He did not go into the attic at all. He wrote two things on a piece of paper about the fan motor and condenser with no price attached and told me I had to wait till the company opened up. I waited the whole entire day and no call at all. I called Old Republic the next morning and they stated that they could not help me because the technician from Wayne Bryant stated that the unit just needed to be cleaned.

My wife and I were convinced this was a good company as we read many good reviews when we bought our home last year. We had no problem writing them a check for their services and they had no problem cashing it. Almost a year later, our water heater is leaking all over the basement. We follow the plan, have a plumber look at it and says it toast, needs replaced. Now comes the runaround from their authorization department. We have an 80-gallon tank, but they think we need a 50. We get a second opinion from 3 other plumbers who recommend an 80 gallon due to our jacuzzi tub.

Well from what I have personally experienced ORHP is not all that bad. I'm sure they have stiffed a bunch of people. But personally they saved me from have to buy ac fan (500) and probably a condenser coil (500). Take this good review with a grain of salt. Experiences may vary??? I called in the warranty and they sent out someone the same day. Replaced the $500 ac fan the same day. Filled my freon up same day. And put a claim in for the coil. Cost me 100 for the deductible and 35 for the freon.

20 year old A/C unit. A/C compressor went out. Sent out company number 1. Issue was plain enough to see. Replaced compressor, no options were offered to replace the whole system. I know the inside isn't covered, but it should have been an option available due to the price involved on a system so old. The replacement took 2 weeks - which is a long time when it's the summer in central Texas.

Like so many others have stated, this home warranty was offered with the purchase of our home. We had two problems within the year of coverage. Both were handled satisfactorily. We had a pleasant experience with customer service, claims personnel, and repair technicians that were sent to our home. We will consider this company again if we choose to keep a home warranty. Following is information on our service calls if you are interested in the details.

This company is made up of a bunch of CROOKS, their intent is to take the money and provide no services. They have a half a dozen class action lawsuits against them. With 1051 BBB complaints one would think that you people will start asking questions about the integrity of this company that you sell products for. Here is my story: we purchased a home warranty from ORHP when we purchased our home in Oct. 2015. On Sunday July 10th our toilets started to back up and would not flush, our shower drains were backing up as well.

I have a very different experience with ORHP than most of these reviews. I got the initial warranty a little more than a year ago when I bought my house. I didn't even think about it until this spring, I had 3 issues they were great at resolving. #1 - my AC unit's water line broke and started spraying water everywhere and flooding my roof. #2 - my hot water heater stopped working. #3 - my dishwasher stopped powering on. They were out next day to fix the waterline, paid my $65 service charge, they replaced the line and boom, it's fixed. The water heater was not repairable so they replaced it, took about 3 days from the call 'til the new one was installed, paid the $65 service charge and boom water is hot again and a brand new water heater was installed. The plan did not cover haul-off of the dead water heater but I talked to the repair guy and he called someone who came and picked it up the next day for no charge.

Do not pay attention to the Better Business Bureau reviews because they must be written by people that work for Old Republic. I filed a formal complaint with the Better Business Bureau and it's not posted on their website which shows that the BBB, as written by news organizations, is paid for by businesses and works to support those businesses even when they're treating customers badly. We paid $2,000 for an ORHP plan but when our air conditioner broke they never repaired it and then cancelled our policy. Old Republic Home Protection will not protect your home and abide by their contract. Buyer beware, they engage in deceptive trade practices. Do not purchase a plan from ORHP!

On 6/8/2016, mid-eastern appliance services came to my house at ** to repair a dishwasher that was not draining (see service order attachment). $ 75 deductible was paid to the company. The diagnosis was bad motor. The company came back after about three weeks and replaced the motor, but the problem persisted. They stated that they would call ORHP as they were unable to diagnose the problem. Another company with phone number 703-507-7788 was asked to come and a new work order ** was created. The technician of this company went to the wrong address **. He was given the correct address on the phone but refused to come.

Be aware of this company. They will take your premium and then provide less than ideal service! Cannot get anyone to fix my air during the hottest summer in years. I pay them to find contractors but I am now being told to handle it myself after waiting on them for 3 days with no air! Supervisor talked over me, wouldn't listen to me and when I tried to cancel my warranty I was told no. In the process of working to cancel it now! There are a lot of warranty companies out there. Steer clear of this one!!! 447 complaints on this site should tell you something!

We've had the warranty for two years and finally needed to use the warranty for an AC unit that no longer works. The AC tech told us the coil needed replacing. We were then told by ORHW that the only way to replace the AC coil is to replace the FURNACE? (Since the original coil part could not be found, a bigger coil replacement part is needed and therefore is why we need a new furnace.) The furnace works fine but now needs to be replaced to get my AC working. The worst part is that ORHW says they are not paying for the furnace because there is nothing wrong with it. Amazing. I don't want a new furnace. I just want them to fix my AC so now they tell me it will cost me $2,500 for a new furnace which works fine but it is the only way to get the AC working. This does not make sense. I explained this to their supervisor and he simply could not care less. Told me it's the way the contract works. I will never do business with these people again.

Run away from Old Republic Home Protection Company. This is the worst home coverage I've ever encountered. I just purchased my new home and this warranty was part of the deal, but once it's expired in November of this year, I will find another home coverage. Just the headache alone of having to deal with several representatives is a disappointment ~ all they say is "I'm Sorry For Your Experience", but having to say you're sorry does not solve the problem.

Almost 3 months and finally we called our own repairman. The seller of our recently purchased home bought the warranty. NEVER purchase one, ask for the money to be put towards closing costs instead. We called as our dishwasher wasn't cleaning the dishes. They sent a repairman - told us we needed a new part. Two weeks later came and replaced the part, said to me, "Run a cycle first" and they hurried out the door. I ran the cycle which caused flooding all over our kitchen. Called Old Republic, sent out the same service, 2 weeks later the service would not return calls.

When we purchased our house the original owners had purchased our first one year warranty with this company, so I thought that they were a well established and reliable company. I also never thought to look further beyond what had been purchased for us such as the reviews or other options for a home warranty. When our first year was up, I wanted to keep our home warranty in the event that something catastrophic would happen and we wouldn't be able to replace it ourselves. I went through and selected the payment option that best suited our needs.

We had one Old Republic Home Protection at our old home & stopped using them because they denied our claims multiple times. We moved & tried again, figured they would be better this time. Well we signed up & told we were covered for roof leaks & damage so great. Well when the time came to with roof leak issues due to a termite inspection the roof inspector felt it could've been from the termite inspector or just regular wear & tear. Well it was denied, that since it's possible it could've been caused by us getting our roof tenant because of termites they refuse to cover, that it would've had have been just the roof getting old. WELL HOW THE HELL DO YOU PROVE THAT??? & what's the point of having extra liability & insurance if you're not going to cover anything you say you are!

My ac went out. I have Old Republic Home Protection. They sent out a guy the next day because I did call after hours, so fine. The guy comes to my house and checks my thermometers and looks at the furnace and looks at the fan outside and concluded that my issue must be a zone issue and he doesn't repair zone but he'd call someone. An hour later I get a call from Old Republic telling me that THEY DON'T COVER ZONE ISSUES OR AC DUCT ISSUES. LOL! Waste of money dealing with home warranty and insurance companies.

This is the second time we have used Old Republic Home Warranty. The first time, we had a central air/heat unit whether the Freon leaked and contaminated the unit. The repairman said needed to be replaced due to contamination. Old Republic only wanted to replace condenser and a heat coil. So they sent us like $1,200.00 and it cost us like $2,400.00 since repairman said needed to be replaced. The second time, the central air/heat unit quit working. The repairman said the fuse needed to be replaced, he said he thought what may have happened is when they installed it which was in 2005 they may have put the wire not on too tight and the wires eventually came loose and hit the inside metal of the unit and caused the fuse to short.