Old Republic Home Protection Reviews

I have Old Republic for home warranty coverage. I don't plan on having them much longer. They don't honor their coverage. They drag their feet when a claim is submitted. They are happy to take your premium. But when you need them, they run for cover and deny everything. Do yourself a favor. Don't use them. Better to pay out of pocket yourself because you will end up doing so anyway. For the record, I had a plumbing issue that went denied.

I ordered the Platinum plan in May of this year. The plan was $975.00 which includes pool repair. I made a service request on August 8th. A service tech didn't arrive at my house until August 12th. When he did arrive, he discovered that I need a new pool pump. He then said that it would take 14 days because the warranty company will only allow them to order through their vendors. I informed him that the delay would cause my pool to turn green from the excessive heat, and in 2 weeks, I would have to pay someone to empty my pool, refill and sanitize which would cost me approximately $500.00 in expenses. I then called a local pool supply company and they informed me that they had several pumps in stock.

Don't waste your money or your time with this terrible company. After paying the first $100 service fee for my AC repair, which immediately needed the same thing repaired again, not only did I then have to pay another service fee, but they also decided that the repair wasn't a covered repair. This cost me another $500+ on top of all the service fees. And I paid that homeowner's warranty premium for what???

Home we purchased came with a one year plan. We called for three different items in first 9 months. They fixed one of these problems. They have loopholes for the big ticket items. We had a problem with the pool heater that had been working and obviously been there for years. The technician they send over says it's installed incorrectly, not covered, and here's an estimate for almost $4000.00. Old Republic Home Protection then sends us a $55.00 bill for the trade call. I can get a free heater estimate from any company. It was in the technician's best interest to say it was installed incorrectly. This is a scam, very shady!!!

This company OLD REPUBLIC is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying the ducting was not the correct size which it was completely wrong. They said ducting airflow was 13" when it was 19". This is really poor company not recommended at all.

We had an AC guy come out that the inspector recommended for our new home. He said he needed to some repairs and would come back. The cost would be about $350.00. We called OR to use our home warranty instead for the first time. First company cancelled after 5 days of no AC so we had to wait another day for a second company. When the guy shuffled in he said the only problem was it needed more Freon. I was like, "That doesn't seem normal, I usually don't have to add Freon to my AC unit." His response was basically, ..."Oh, well. That will be $100.00." And you pay just to get them to leave. Where does the Freon go???

The compressor on our AC went out. Initially they said they would cover the claim but called back to say the manufacturer has a lifetime warranty on the compressor, so they would not cover it. The problem is, the manufacturer only covers the part - no labor, Freon or replacement vent required for repair. They said they won't cover any of that since it's related to the compressor, even if the manufacturer won't cover it. So I paid $595 for the plan, with a $100 service call fee to end up paying $900 out of pocket in repair labor and expenses. BEWARE if any of your covered appliances have a manufacturer's warranty on any part, and this part fails, you are stuck paying the entire repair bill yourself. Manufacturer's "warranty" is not always synonymous with "free repair." You are stuck paying labor and any related parts that need to be replaced in the process.

This company is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying animal urine ruined the unit and it's a pre existing condition. I don't have any pets. Scam scam scam.

This company sells a home warranty with vaguely worded coverage. Their home warranty plan lists that they will cover a refrigerator but they fail to distinguish between the many different types of refrigerators. Their competition is very specific in listing the different types of units including all designs and specifically covering all types as long as they are located in the kitchen. Old Republic and their competition specifically exclude "additional units" that are not in the kitchen. They are refusing coverage for my freezer because it's designed as 2 separate units but they will pay to replace an entire unit based on a broken freezer IF it is attached to the refrigerator even if the function of the refrigerator is not degraded.

We purchased a warranty policy with the purchase of a home. After 30 days issues began to arise. We had trouble with the dishwasher, water softener and swimming pool. The company did send someone to repair the dishwasher, but after two services calls was unable to repair the unit. The unit needs to be replaced and the company will not provide a settlement for replacement and only wants to continue making repairs which are clearly unproductive. The water softener is not functioning and the swimming pool actuator for the filter system is in need of repair. The company claims neither of these are covered, although it is clearly stated in the policy that they are. I would not recommend purchasing a warranty policy from this company, they do not stand behind their product.

ORHP reached out to me and agreed to recall the Trade Call fee and collection charge. The effort was very much appreciated. I realize that no warrantee company has complete control over the service contractors they deal with. Thanks.

Three months after I moved into my home, my refrigerator, which was less than 5 years old, stopped working. They sent a company out. The fan was replaced. It began working again. Okay. $100 out for the service, but fine. Five months later, the fridge stopped working again. Over the course of two weeks, two different techs replaced the motherboard, which didn't work, then broke the seal system to find that there was no refrigerant, put more in and resealed the fridge. Finally, this started it working again. For a week and a half.

They would not find anyone to repair my LG refrigerator. Said that no one was in their system to repair in my area so I would have to do it and they would reimburse me for the expense. I wanted to help ORHP to save money and be as helpful as possible by getting LG warranty to pay as much as possible, if possible. I went through LG and finally got it repaired after 6 weeks. LG warranty only paid for parts which I had to pay just under 1K for labor. When I went to get reimbursed from ORHP they refused and told me that since the LG was cover under warranty that they did not have to reimburse me. They knew this all along and had plenty of opportunities to reveal this information. This was their plan from the start and a complete cover up. I could have just hired someone to fix it regardless of the cost and stuck it to them. I felt that was not the right thing to do. Unfortunately, ORHP is not honest, forthcoming and does not care about doing the right thing. If you have ORHP or considering them, then you should know this beforehand and now consider yourself, forewarned.

I bought a home warranty (Platinum Policy, their best) from this company when I bought my house. Two months later, I called them to replace a valve. Two teenagers showed up at my house and told me they can't do the job and left. After many many calls to the plumbing company who is in bed with Old Republic (Lakeview Plumbing), I was not getting anywhere. Then I started calling Old Republic. I was put on hold for almost an hour, then hung up on. After many experiences like this, I was told that they will not cover the job and hung up on me. STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY, GIVE YOU THE BIGGEST RUN AROUND AND DO NOT HONOR THEIR CONTRACT. If they would allow me to give less than one star, I would. I may be out $700, but I am all over the internet telling people about my experience. I think it has cost them more than that in business.

This company has the worst customer service. Our Ac went out and it is near 100 degrees here. They never could schedule a technician. Apparently they subcontract all their tickets and have no actual technician that work for them. They could not come till 4 days later. UNACCEPTABLE! I have a baby and they had no compassion about the hot temperature for her. Their exact words, "Get a fan". Who says that to a customer? You pay for this contact and get NOTHING. Needless to say I had to schedule my own service company and now they refuse to pay for it. Not sure how this company is still in business after all the reviews I have read!

I contacted Old Republic in April 2017 about what appeared to be a water leak coming from my downstairs a/c air handler. They dispatched a shady, "Mom and Pop" company to come out and survey the situation. I paid $75 for them to come out (deductible). They diagnosed the situation as "faulty condensation pump, needs coil, needs freon". It was determined that these issues were covered, and they were supposed to come back out and fix it. They never came. I tried calling the contractor repeatedly, and never received an answer or reply. Two and a half months have gone by, the situation still is not fixed. Now, my upstairs A/C is not working correctly.

New house purchase came with this "wonderful" warranty. What a joke. The AC quit after a month. Called to schedule a tech to look at it. Being in the height of summer it took 5 days to get the visit. Tech finds a leak but can't fix it right then because he has to wait for authorization. Well that took 5 more days and then only after I agree to pay $119 more for a "flush". It's a scam so far, with every service call requiring a $65 service fee. That's how they get you, forcing the payment of "extras" not covered to make up for the low entry cost of the plan.

I have spent the last 24 hours making no less than 15 calls to ORHP to get a service call to fix the power that went out in half my home yesterday. I was disconnected from sitting on hold 8x, today I have Sat on hold for 3 hours between 3 phone calls and I still do not have an appt. I placed an order online and that person has indicated they can't come out that ORHP just assigns calls to them and doesn't check to see if they can come out. So after all that, I sit here 24 hours later without electric and no appt. Did I mention that next week is my renewal and they want $750 bucks to renew! I am sitting on hold right now at 62 minutes and it just said my hold time would be 45 minutes. These people don't care to even try to answer the phone.

My husband and I purchased this home and home warranty Jan. 2017 as recommended by my agent for premier protection. As it turns out when the weather warmed up and we needed AC it wouldn't put out cold air. Been going back and forth since May 31st. It is now July 5th and still no air conditioning here and in Oklahoma where the weather is hot and muggy. I am not satisfied with the multiple calls I have had to make, the multiple people I have had to deal with, up to the Assistant of the Executive Director.

AC went out day we moved in. They did not cover the expense. It is so frustrating when you pay all that money for insurance, your AC goes out, and they find a reason not to cover the cost. No excuses. Worthless company. If your realtor is using this company find another realtor. You're paying for nothing.

This company is a complete scam. We have been a loyal customer since 2004 and the service was great until it started going downhill over the last 5 years. They contract sub-par and the least experienced plumbers, technicians in order to pay the lowest rate. We have paid for at least 3 visits (one has to pay a $60 service visit fee each time) where the technician or plumber couldn't even fix the issue. We wasted valuable time and had to "live" with the issue until they could send someone else out who still could not fix it.

Would rate them zero stars if possible. They are the most expensive home warranty service. They claim they are more expensive due to superior service. This could not be further from the truth. Within one month of purchasing our home the air conditioner broke, leaked and caused drywall damage. After waiting 3 days in 100+ temp with no air conditioning for the service rep to show up, Old Republic refused to provide any warranty service. They said that the air conditioning unit was one quarter inch off from being level and if the unit is not perfectly level, it's not covered. I left a message for the manager at Old Republic and of course never received a callback. This is the most ridiculous excuse for denying coverage.

I had a leak in my shower/tub. A plumber was called out, but they were only allowed to use a cheap generic replacement faucet that was not compatible with the existing tile access holes in my shower. They gave to option to give a cashout, but the amount they gave was only $200. I took the cash, but then the plumber charged his own rate (not the pre-negotiated rate). So I was stuck with a bill for over $1200 from the plumber and the drywall repair that needed to be completed after. I never even had the chance to shop around for the best price. This entire process took about 2 months, and many many frustrated phone calls and emails. I was too upset to pay the $60 initial visit fee so they sent me to collections! My tenants almost sent me to court for this process taking so long. Please, or please... I warn you... never do business with this company. They are a bunch of crooks unfortunately.

My 67 year old mother and her dog have been without air conditioning for 7 days. The part was ordered and has been received by the repair company since Tuesday but company is not able to install until next week which will mean 14 DAYS WITHOUT AIR CONDITIONING IN LAS VEGAS WITH AIR AND THE OUTSIDE TEMP IS 11O DEGREES. This is absolutely unheard of... I feel a lawsuit brewing as I am sure several personal injury attorneys would love to take this case. Never will I recommend this company to anyone... If anyone out there can help, please call!

5 days ago, I called and told them there is issue on Water Heater. Now, it is out of use. 24 hours service but as per them this is not urgent issue. Also even they do not know service fee for this situation. I'm not saying they are bad, I'm saying all those reviews are truth... Simply their business understanding someone will come your home, messed it up or not resolved. They will not listen up you. Then you will find one other company and fix this out.

I contacted Old Republic Home Protection on May 17th because my AC was not cooling down to the temperature on the thermostat. The company they sent showed up in a beat up van and not clear markings of any business. The gentleman barely spoke English and had no company ID or even a shirt. He "inspected" the unit, which he deemed was working perfect.

Between June 7 - June 17, I was in the house daily - painting, cleaning, etc. getting ready to move in. While in the house during this time, I definitely had the AC running and it was working fine.

DO NOT use this company! They sent a technician to my home to stop water coming out from the air handler (most likely condensation from the tube). The technician wanted to demolish my brand new bathroom to gain access to the drain to see if the clog in the condensation tube was there. He tried to blow out the line with air compressor and since that didn't work. The demo of my bathroom was his fix... Instead of opening up the sheetrock on the other side of the wall. I had to contact someone else who was not covered by the plan but ORHP said I should have them submit a proposal and they would check to see what was covered... BUT if they found out that it was something that is covered by the original manufacturer they would pay nothing.

Our water heater stopped working so we called. They came out 3 days later. Yes a family of 4 had to take cold showers for 3 days. The tech said the water heater is old and should be replaced. He said I can reset it to see if it will stay lit and showed me how to do it in case it keeps going off. When he called Old Republic they told him reset it and leave, don't replace it. The tech said I should at least replace the pilot mechanism. They said, "No. If the pilot came on you're done." $75.00 down the tubes. It has been tripping twice a day and I called. Not happy with their response. I’m still waiting for a call back from the tech.

We've been dealing with Old Republic for over a month on getting leaks in our pool fixed. They originally tried to send an HVAC company out to inspect the pool, but we explained that was incorrect. Once inspected the pool company confirmed three leaks. Old Republic won't cover any of them and it took a month for them to figure this out! I could have just had the pool fixed and not had $900 in water bills in this same time frame. They will try to get out of paying for anything. They stink and just want your money. Run for the hills and get another insurance company with some integrity, if that is even possible.

After paying $100 fee for water heater leak Surprise it's an additional $280 for permits codes etc. or they will give us $400 toward a new heater that will take TWO WEEKS! Any water damage in the two weeks is not their problem. They also send repair people who work from home with wife answering the phone! They hung up on me!!!

Would give them zero stars if it was possible. Only reason we got them was it came with the house when I bought the house. We live in Frederick County, Maryland. They should have stated that they don't support our county upfront. Had a fridge and dishwasher go out. They kept trying to find a service repair person to come out to my house to fix my fridge. Took multiple calls to the office to make sure someone was coming out. Would be told that "someone is heading to you today." Took the day off work and waited all day.

I called on June 1 to report a problem, they said they would have someone get in touch with me, I HAD TO CALL THEM! This contractor could not fix my refrigerator after a two-day wait, and $100. He said it needed to be replaced, they said that he could not fix it so they sent someone else, who had to order 3 parts, they told me the parts would be in Friday JUNE 9 and the contractor would be out to fix the refrigerator Monday June 12. I called the contractor and they say they never told them that because the part is set for delivery on Monday 12th that's why they never gave me a time that the service would be done. You can't ever speak with a manager and with my husband diabetic medicine needing to be kept in the refrigerator this wasn't a priority. AWFUL COMPANY. NEVER USE THIS COMPANY!

An absolute joke. Have "coverage for leaks" in our plan. Leaks of refrigerant, etc. but when the leaking substance is gone they won't replace that. In addition they can't help us because of a manufacturer warranty that supersedes their plan? Absolute mistake, waste and travesty of time and experience.

Old Republic sent a technician who do not know what is the problem with my garage door. They billed me for a trade service call even if I hired a different contractor to fix my garage. Choose a different home warranty company, avoid this company.

Absolutely the worst service I have ever had. I can't tell if it's Old Republic or the terrible contractors they work with. They take no responsibility for the poor vendors they use. We have 2 AC units and Old Republic has sent a different company out 5 different times. Each time they just put in more Freon and charge me $75.00. Finally, after the 3rd time, one of the companies said our coils needed replacing in both units. $400 cost! Now, 2 weeks later, our main AC is back to only blowing to 75 degrees. The AC guy tells us that the unit needs Freon... And he's been working on the wrong unit for 2 hours! It's illegal to continue to put Freon into an AC unit that has a leak. Clearly... Either the AC guys are ripping everyone off, or there is a leak in my AC unit. Either way, I'm out a lot of money, 5 days off of work and 30 days of still not having the problem fixed! There is a lawyer coming next! Not deserving of even 1 star. They need to be held accountable!

Never have they been able to work with any of my request for services. They have denied all of them and they use drug out companies to come and beef up the job to them. So they do not have to pay for any work and they they try to get the customer to pay out pocket to get it fix. I strongly suggest not to have this Old Republic do any work or anything for you.

Called 2 weeks ago. Had an issue with my furnace. I was told it would be a week. I asked if they could get someone there sooner because there was an infant in the home. NO LUCK. So I ended up paying out of pocket $800. Now my water heater is having an issue. They bumped their service call up from $40 to $65 and said it would be a couple days. Seems like a big rip off and a lot of a run around. Do not use this company.

I am a property manager. I have several homes with this company. I have recommended them in the past. Customer service is not always good. They are not in America so you have problems with communication. They drag their feet on claims even when emergency. They lie to you on who and when they will send someone for the repairs. If you have an emergency do not count on help. Now when you go to renew your plan they pull a figure out of their head. I manage several properties so I deal with them a lot. When I asked why one plan would go up so much and not the others, I received three different answers. It was an introductory rate, "Because you had a claim", because it was a real estate transaction. Service has been getting worse and worse. Had to get A/C serviced twice. Should have sued them for the damage. Too many companies out there. Buyer beware.

DO NOT EVER USE THIS COMPANY!!! DON'T SIGN UP WITH THEM FOR ANY REASON!!! BEWARE ALL!!! Unfortunately we were given a "free" warranty coverage on the 1980 house we bought in California. We immediately had an electrical issue where our circuit breakers kept tripping. I called Old Republic & explained that the breakers continually tripped. Was this issue covered under the plan we had? The representative said, "Absolutely. We will send out an electrician to fix it and you have to pay $65 deductible". The contractor they sent was either owned by them or on their list of no cost to Old Republic.

They got someone out to me within 12 hours. Turns out that's a bad thing. We have a coil that needs to be replaced. It has a massive leak but it couldn't be found. The big repair company with lots of guys sitting around that couldn't find it the first day sent the same guy out to not find it the second day. An expensive 4 hour compression test was scheduled 2 days further out. That wasn't done because the guy who came out sprayed the coils with soapy water and immediately found the massive leak. 4 DAYS WASTED.

I am writing this comment to state what an incredible business from start to finish. I have to say that if I were to ever be able to sale a product or service I definitely would this provider as I believe in Old Republic Home Protection 100% and I have to say that in this day and age to be able to say that I have never experienced a more reliable and competent company in my years of dealing with many different types of services. I have yet to be able to say that I have never experienced one bad thing when it comes to this company. And I admit that it feels great to say that!

Just hope you never have a grievance or issue with the contractor's service or replacement parts because you will never have it resolved. Contractor replaced my toilet with a cheap, small toilet and was very unprofessional. After multiple phone calls to their company and speaking with different people, they told me, "Here talk to this recording, we will get back to you in 2 weeks". There is a reason that the front page of their declaration of coverage has a section for "Dispute Resolution". They must have a lot of disputes! Absolutely horrible.

This company is terrible. Not sure how they stay in business. The contractors they use are so poor. My heat pump quit working. The first contractor came out twice and did not fix it. Old Republic said they would send out another hvac person. I called that company and they would not return my calls. I called Old Republic and now they are going to send out a third company. In the meantime it is 90 degrees out and I have been without an ac unit for going on a week. This company is just flat poor. They deserve zero stars but that is not an option.

April 4, 2017 we were stopped at a red light in Md when an AT&T truck hit us. AT&T trucks are self-insured by Old Republic. We call daily to a message service The message is "Leave your name and phone number. We will get back to you." We never got one phone call back. We have called AT&T corporate office and many many other divisions to the same message, "Leave your name and phone number. A company representative will get back to you." If they will not get in touch with someone they injured do you think they will give anyone good service?

Called 3 days later they sent someone. Told tenant the heat strip needed to be replaced. Called me, the owner, 12 days later and said was waiting on the estimate. A week later called said was waiting on approval. Call today and told me it would cost over $400. All service plans I have had in the past paid all but the service call out fee. It's been over a month. Btw I called many times and they always had excuses. Terrible company. My realtor recommended. Always google anything you buy. It'll save you money.

Seems like there is nothing covered on Old Republic Home Protection’s plans. We paid a bit extra to get the "Platinum plan" to cover more things which up to this day. NOTHING has been covered and its been a waste of time calling them and waiting on one of their contractors come to the house. $65 gone down the drain every service call. The first call I made was for a Laundry Pipe that broke off, that was not covered under the warranty because it was moved before they came out. The second call I made was for garage door not working. Considering prior service call I asked since the beginning if there was any exclusions on garage doors they told me NO and told me wear and tear is covered. So I went ahead and scheduled for someone to come out, $65 later they tell us it is not covered. I told them that is the reason I asked before I had someone come out, they said I should have told them it had to do with the springs and tracks.

Yet another bad review for this company, I have never seen a home warranty service with so many horrible reviews but unfortunately they are all true. I paid $65.00 to Old Republic Home Warranty to send an appliance company out to fix the dishwasher, they sent Oreon Appliances to diagnose and fix the dishwasher. They said it was the pump, replaced it the end of December, by the end of February, I had the same noise as before. Old Republic stated I needed to pay another toll fee of $65.00 for them to come back out to fix the issue again as they don't warranty their parts, ARE YOU KIDDING ME? They don't. I said, "Hell no," so they said I could use someone else but I would still have to pay the toll fee of $65.00 again, I said, "No," so here I am.

I had a GAP Policy with this company and my car was totaled. They did not have to pay anything because I had overpaid. I was told to cancel it by my lender so I did and they now tell me I can't cancel the policy even though there was nothing for them to pay out. This place is the biggest SCAM outfit ever. STAY AWAY. Worst Company EVER.

Old Republic has had the worst customer experience I have ever had. First they send a service tech out here who was extremely rude, wasn't willing to work with my schedule. He didn't even excuse himself. Just walked in my house, put his tools on my bed. Then Old Republic calls me couple days later and tells me they can't cover my unit because they're different Tone unit but they were quick to take my money upfront but weren't willing to send someone out here to check if everything fall under their warranty. They just like to take your money and wash their hands off when they need to take care of business!!! I paid them 650 for warranty unit cost a little less than that. Should have just put that money aside. Don't get Old Republic!!!

My experience with Old Republic Home Projection leaves me to recommend going anywhere else but this insurance provider. I won't bore you with all the details except to say that five months into buying a condo, the furnace broke down. They sent an HVAC guy to look it and the failed part was no longer available. He, therefore, had to replace the entire unit. (I did have a second opinion that arrived at the same conclusion.) The cost was $2850. How much did Old Republic pay? Well, they said they arrived at $711, which just didn't seem right.

Knowing I was purchasing an older home I knew I wanted a complete home warranty so I had my realtor add one with all options for a cost of $1150.00. I made the bad assumption that spending that much would provide decent service, boy was I wrong. So my air conditioner stop working. I call Old Republic. They take info and tell me their repairman will contact me, so I wait. No contact from their repairman so I call them, no answer. I leave a message.

On 02/16/2017 my plumbing was having issues without getting too personal. "It" spilled over and need attention right away. Recently purchasing my home, the prior owner purchase a home warranty with ORHP. I called to speak to Salan at ORHP on 02/17/2017. She told me that she was going to send out a request for plumbers to call me back. Being that it was a weekend it might be a little longer for them to get back to me.

I would give the company less than one star if I could for the following reasons: I had coverage with ORHP for 7 years so essentially I paid around $5,600 total for coverage and this last year I've had a number of service calls that needed to be completed a total of 5 service calls. I paid $75.00 for each service call but found that 4 our of 5 they did not have a contractor to do the repairs. So what ORHP does is requests you to find a contact with a $100.00 limit on repair or a prior authorization is required and payment for the service is not guaranteed. You pay for the entire service out of pocket and then hope you get reimbursement.

I had a gas pipe fail at a newly bought home about 2 weeks after purchasing my home. The sellers had signed up with Old Republic to be my 1-year home warranty. Having no experience with dealing with this home warranty company before, I searched their website and saw that gas line failures was a featured part of the warranty. I was even signed up for the "preferred ultimate protection" plan so I thought it all looked great. From looking at the website they seemed legit and all about taking care of its customers and getting things fixed like a home warranty company should. It came complete with testimonials telling how great others experiences were when needing a claim and how Old Republic understands that things will go wrong and they will fix it. I almost started to believe it myself.

This company stinks. 1) The result of a failed system is not what is best, but what is cheapest. My guess is they keep customers this way because you know their solution will fail sooner rather than later. 2) Their communication is sub par at best -- they do not explain the process when they actually agree to cover an expense. I receive a call that a washing machine is being delivered. Will they hook it up? No. Will they bring to the top floor where the washing machine is? No. Will they dispose of the old/non-repairable machine? No.

Our water heater began leaking so we called the home warranty that was purchased when we bought our home last June. They sent out a technician who came out and told us our water heater needs to be replaced. However, somehow, someway, Old Republic charged us $395 as "our portion" to fix the water heater. This is the 2nd time we have had to deal with Old Republic Home Warranty and both time they found a way to NOT PAY for the charges or at least a portion of the charges. We've only had to call them twice and both times they did not hold up what they were supposed to do. Old Republic is a scam and I will NEVER, EVER purchase another policy through them and/or have a home warranty purchased on my behalf through them. Ridiculous.

In GA, where we moved from and in NC it is illegal to change out an outside heat pump without also installing its inside mate -- it is different in SC. You also won't get the 10-year manufacturer warranty unless you change both so Old Republic knows that they don't have to exchange both because only the outside unit is leaking and even though the inside unit is 17 years old and rusty -- they won't pay to exchange it. The technician thinks I should change out the inside unit also and said that he would if he was me and he seems like a reliable person so I will pay for the inside unit to be replaced. If I was in GA I would be out a couple of hundred bucks but in SC it will be 900 but I am still very thankful that OR is going to pay the other 3 thousand. I believe that they are much better than the mass of reviews leads you to believe. I will renew my insurance with them when it becomes due.

First of all it took a few telephone calls before I got any response from service providers; then it took almost a week before they showed up, then nothing happened. I had to contact ORHP to find out that nothing will be done. I don't understand how ORHP can have an A+ rating when they have a 91% Negative rating and almost 1000 complaints. As far as their home warranty it's the worst.

I have dealt with several Home Warranty companies and Old Republic is the worst one in the Kansas City area. They use junk 3rd party vendors... that either don't show up, don't respond for days, if they do show up they refuse to do the work, or they don't know how to do the work. They say they are told to say the warranty doesn't cover the repairs and you can spend weeks trying to get a repair made. They because their vendor doesn't show up when it is 5 below zero to fix a heater... They tell you can "hire" someone else, but after you send them all of the books of documentation they require... they send out what they say they will pay the owner back. It is pennies on the dollar... and never refund close to the cost the owner has incurred.

We realized the hot water in our new house has a brownish hue to it, and the water heater constantly makes a popping noise. These are symptoms of residue and buildup in a water heater, which needs to be cleaned out. Per ORHP, they will address issues (even if they are due to poor maintenance) for a new house where the issue wasn't caught during inspection.

I have had two bad experiences with Old Republic. First, a plumber came, which was arranged for by Old Republic, to clear out a drain stoppage. The plumber looked under the sink and said that since they would have to take apart some piping to access the drain to snake it, they would have to charge me extra. I called Old Republic and they said something along the lines of, "well, if they have to take apart some pipes under the sink, we don't cover that and you (I) will have to pay the plumber extra for that". I checked closer and noted that there was in fact a capped end of a pipe which could be opened up to access the drain without undoing all the pipes under the sink. The plumber was able to do the job and not charge me extra. However, had I not taken the initiative to investigate on my own, Old Republic was more than happy to let the plumber charge me more.

ORHP was set up at closing in August 2016 by my realtor who told me they had had good results with ORHP. My experience has been the mirror image of the other dissatisfied customers on this page. Now I am paying a fortune to have my furnace fixed because it is one month before the manufacture's parts warranty expires. Note it is a "parts warranty" nothing more but ORHP takes the position that it, ORPH, is exempted under the policy because the unit has an existing "warranty". Such a scam--there needs to be a class action lawsuit filed against ORHP.

Wow, this home warranty is useless! We just moved into a home and the water heater went out. ORHP sent someone, we paid the person $65, and since there is a month remaining on the warranty (a warranty which does not replace the broken water heater, by the way), ORHP will not do anything. So now I can pay for a new hot water heater, which will then have a warranty--which will then NOT be covered by the ORHP warranty--Catch 22 anyone?

My realtor gave me this warranty. I had them come for my shower because the temperature would not regulate. They sent plumbers who broke my master shower so that it did not work at all. When I called to have them pay they would not. They told me it was not covered after they sent the plumbers who broke it. Over $600 out of my pocket. When I called for them to be accountable they would not return my call. Don't use them if you expect to get anything done. Use another company.

They lie and tell you that you can use the policy same day that you buy it. Michael ** took my order and told me the policy starts that same day. That late afternoon there was water that started to come through our ceiling through one of our downstairs bathrooms. I called for services and they said they would not come out because it was on the same day. There was no leak or water at the time I called, but because it was the same day they would not come. They said Michael was wrong.

Most frustrating trying to get service or any repair expenses covered. So far no success, not even worth the time to call them. We have stayed on several occasions with no heat in minus temperatures or no hot water, their technicians do not even bother to call once they get the work order. Total scam! I am going to forget they even exist!

I called to report I had a crack in the glass oven door. I asked if it was covered as I said I don't see any exclusion in the warranty. They said it was covered and sent out a repairman within the hour. The man wanted the $75 upfront but he would have to talk to Old Republic first. Then the story changed. It wasn't COVERED but I could just have home fix it for $160. I was OK with that until I just received a bill for the $75 for the service call from Old Republic for doing NOTHING BUT REJECTING MY CLAIM! I'm mad, I'm arguing with them on the phone! They say "READ YOUR CONTRACT" because even if they reject your claim and don't fix... You still owe them the fee!!! Stay away from this company! I think my next step is to report them to the Consumer Watch on TV!!! Waste of money!!!

We purchased an Old Republic Home Warranty as part of a residential real estate purchase in 2014 and renewed the contract in 2015. On November 22, 2016 our furnace was not working so we called Old Republic. This was 2 days before Thanksgiving. The first contractor called and said he was a one man operation and could not respond for several days and suggested we request reassignment to another contractor and request priority service due to young children in the home.

First off, the customer service of the customer service was great. Although I was frustrated each time (5 times) they were professional. I called Old Republic because a month after I moved in my home my AC unit upstairs started to leaking. I called and they sent a technician out within 72 hours. I spoke with the technician and asked if he could call me when he was on his way because I was at work which was 10 minutes away. He called me and by the time I got to my home he claim he was already done. He claimed it was clogged and tried to charge me $100 for trade fee when my contract stated $75. He did not give me a receipt and claimed he would email it to me.

I've had this "warranty" for 3 years. I have made a total of 8 service calls & only 1 resulted in a service being completed that was covered by the policy. It took 4 different plumbers to finally fix a leak in my bathroom. All 4 charged me the $60 trip charge & then within 5 minutes - explained what was causing the leak & how it's not covered by the warranty. One charged me an additional $70 to change a toilet seal, another $49 to caulk the shower stall & the third charged me $55 to replace the cold water handle on the tub. The 4th guy was actually honest & repaired the leak. Because it was a slow leak & I painted the ceiling after every "fix"- it took months to determine that it was still leaking. Old Republic did NOTHING but send out another con man every time I called.

Home insurance Customer service is horrible. They have bad attitude even if the customer is right. I had my AC go out on my home. I just bought this insurance, was the insurance that initially was assigned, we accepted it and discovered soon after that our AC was faulty after only living in our home for a month. We contacted Old Republic as they were our insurance co at the time. They sent out a company and the tech stated it was the thermostat and was going to put in a authorization request. It took two weeks for me to get the approval of a thermostat and that was with me calling them every day.

This home warranty place Old Republic is the worst thing to ever purchase. They are a scam. No matter what goes wrong they always have excuse and say it was installed improperly or man-made incident. Are they a professional in home building? NO just in **, but at the end of the day they have the ruling on if they are going to replaces it or not. In the simplest words they use A excuse every time (not installed properly) no matter who says it was or wasn't but they are a giant waste of money and never replaced anything. They always have an excuse and the customer service is very rude Even (Gloria works out of the Sparks, Nevada Department). She is the rudest person. I've never been spoken to that way before. A very mean person. I don't know if you can call her a person.

If I could select less than one star I would. I requested service on 3 claims. I paid for a representative to come out each time. And all three claims were denied. The last claim was for a broken air conditioner. I told them it was blowing, but not cold air. The service rep came out, checked that it was blowing air, and then said it was not covered unless it was not blowing. I was then charged the service fee. I tried to avoid paying the service fee, indicating that he should not have come out when I had already let them know the problem, so they tried to send it to collections.

We live in a smaller community (350,000), so repair companies are quick to respond and very personable... most know or have heard of local service providers. Word of mouth recommendations are common. Our microwave went out on a Thurs. Before we had Old Republic, I would have been able to get a repair person here the same day I called, next day at the latest. Now that I have Old Republic, they claim their repair providers will make contact the schedule the service call "within 24 hours in most cases". After 24 hours of no contact, I called the repair company and left a message, same the following day. No return call. I contacted Old Republic and was told they only had one other option and that company is located 2 hours away. I called them and the earliest they can come out is nearly 3 days from today. By the time I get someone here to determine the problem, a full week will have passed.

Called Old Republic and initiated a service call for a commode leak. After 24 hours no response from a plumber in their network. Found a local plumber to do repair. The leak was in the plumbing below the commode. Presented repair estimate for repair. Old Republic would not pay for removing and replacing the commode. Repairs COULD NOT be performed without removing the commode. Cost me another $50 for removal and reinstalling commode.

This warranty is as close to a scam as you can imagine. As you've seen in other reviews, the process is very simple. You pay anywhere from $500 to several thousand dollars for your "warranty". You pay a $65 "co-pay" for any service call... which essentially means YOU PAY FOR THE SERVICE CALL. $65 isn't a co-pay. That's more than what it costs for a normal service call on your own. If they can't fix it, and need to replace any parts, ORHP will ALWAYS seem to come up with some excuse for denying coverage. If you read their fine print, you'll see they've indemnified themselves so deeply, they effectively don't have to provide service for anything that they ostensibly should. And by default, if you purchase their coverage, you waive your right to pursue any legal recourse... very clever on their part.

I suspect the Old Republic trains their employees to be rude. If you are not satisfied with their service or have further questions, they just tell you to shut up and live with it. They have shouted at me several times when I tried to find out more information about my services. Their goal is not to serve their customers, but to get your money and stop you from bothering them. It seriously affects my mood every time I called them, so I am almost afraid of calling them now. I think this might be what they want.

When I first called ORHW representatives yesterday I was NOT happy with their response. They basically told me they had no one available to do repairs in my area. That I'd have to find someone on my own and go through 10 steps to line up the work and get it approved and I may or may not be reimbursed -- less the service fee! So I researched online and found a few numbers to call--- all of them closed that late at night. I called my realtor and told him these ORHP guys are bozos and to stop recommending them and I went online and wrote a low review! Then this morning before I could make a single call out to contractors, I received a call from Rob's Appliance repair, telling me ORHW had contacted him yesterday to do the repairs. He was here 10 minutes later, fixed my stove and I paid him the service fee. Not sure why there's a disconnect between the call center and actual service but THAT is how a home warranty is supposed to work.

My a/c unit quit the day before Thanksgiving. Called Old Republic to facilitate a repair. No service techs in their network would respond. Was told to find my own repair service and I would be reimbursed. Called a repair company to do the work. Got an authorization #. Paid the repair company their fee and then sent copy of invoice to Old Republic requesting payment. Got check today less a $75 trades call fee. My cost was $265 refund was $190. I found the contractor and made arrangements for the repair. Called Old Republic to advise that they owed me the $75 they had withheld. They did not provide a service repair co. I don't agree that I owe a trades call fee. Talked to Ruben at the old republic auth office. NOT HELPFUL.

I just recently bought a home in the Palm Springs area. I have put in several claims finding that things around the home are not working properly. Each and every claim Old Republic has found a reason why not to replace, repair or handle the claim. I have even had claims turned down and no repair person has come out at all. Each time I call them I am either left on hold or given the run around. I would never recommend this company to anyone...

Our refrigerator died two days before having a house full of guests at Thanksgiving. My wife had just finished shopping and immediately hit panic mode. I made the call to ORHP, expecting a nightmare. The service rep was super friendly. She searched and found a contractor who could come out that afternoon! What? I was not expecting that. The service technician was friendly and knowledgeable. He said he had to order a control board or something like that. In the meantime, I dumped the contents of our fridge into coolers with ice. The contractor returned the next morning with the needed part and our fridge was repaired. Start to finish, less than 24 hours. I was impressed.

I live in Florida and about a month after my family moved in our home we had a cold spell and had to use our heater. It worked for maybe 30 seconds before the Air Handler circuit breaker would pop. I was thankful that I remembered we got a home warranty and not to stress over it. I contacted ORHP the next day. They gave me a name of a contractor that would be coming out. After 2 missed appointments and taking time off work this contractor finally showed up. The technician walked in the door and looked at the circuit breaker and said it's the wrong size amperage. How did the previous owner heat the house???

Old Republic sent a local repair company (a $100 deductible cost to me) to see the issue with my refrigerator which was covered by their policy. The repair company informed me they would not give me a new refrigerator but would order parts to repair. I understood if they could repair the refrigerator, it made business sense not to replace with a new one. Well 2 weeks later with no response I called Old Republic in California. They informed me one of the parts was back ordered. After two more weeks went by they said they would send another repair company who would take the parts out of the refrigerator and send them out for repair. At this time I again asked them to do the right thing and replace the refrigerator as they had no timeline when and how long before the part would be in.

My wife and I purchased a four-year-old property and as part of that transaction purchased an Old Republic Home Protection Plan. We have to date had need to call for service twice once regarding water pressure that could not be corrected and most recently regarding our water heater. The following is regarding the most recent call and should be a HUGE WATCH OUT for all new to nearly new homes. I called ORHP on Saturday morning when we first noticed the issue (no hot water). They dispatched the work order to a company that does not work on Saturday. I called ORHP to report the service availability and I was referred to a different provider. To my surprise, the second provider did not work on Saturday either. After a third call to ORHP, I was given approval to call an independent provider who came out immediately.

We recently purchase a home in North Myrtle Beach, SC. At the Seller's choosing the Seller purchased a home warranty plan for our benefit. Within days of closing on our home we found that the dishwasher would not drain and contacted ORHP. The agent told us that our plan had not been issued and the plan under which the seller purchased was not effective for our use at that time.

Like many people we received a year of ORHW coverage when we purchased our home a year ago - and like many people we did NOT renew our warranty with Old Republic after the year expired. They seem to specialize in contracting the work out to individuals who will do shotty work or find a way to not do the work at all.

The worst home insurance company I have ever dealt with. I had an issue with a microwave door. They denied the claim that it's not normal use issue (break). It's a 13-year microwave, what do they expect? IT'S PLASTIC. The customer service was very rude and spoke very demeaningly like I did something wrong spoke to supervisor Jason **, he was also very rude. I would never recommend this company. SAVE your money because when you'll need insurance they won't help.

We have had ORHP for just barely one year. Our experience is as follows: We had a few issues - refrigerator died, kitchen outlet blew up, a leak in the 2nd floor shower requiring the seal on the glass door replaced, the sewer pipe from the house connecting to the one going to the road. The folks, that ORHP sends, do not necessarily have liability or insurance for their business - they do claim that they are licensed. They are not even members of Better Business Bureau so the homeowner can check. The folks that ORHP sends are very skilled in figuring out whether they should call the job "repair" or not. These folks diagnose the problem. For example - the electrician that came said it was NOT a repair. It was an installation issue he said and could repair it for $450.00. This was clearly NOT an installation issue. The kitchen has been functional since 2011. He did not even take the cover plate off to diagnose.

In the purchase of my home I was sold a warranty from Old Republic Home Protection. I have been without a refrigerator for one week. According to them, the part is "on order". What-where is the part coming from? And the service I am receiving is terrible. No one bother to call us back and the tech they sent was not knowledgeable of how to repair a refrigerator. I have several names written down and they are all rude. At the end of the year this warranty will not be renewed. I am writing the Realtor's Association in Birmingham, they need to change companies, this one is a total rip off. Then I am told they would not replace the refrigerator - but give me the cost of the repair towards a new one. RIP OFF.

We wanted a home warranty when we bought our home, and unfortunately, this company was recommended to us. The first time they came out to look at our AC, they told us we needed a new unit then tried to sell us a 4 year old model for the cost of a brand new one. Luckily we didn't fall for it and they reluctantly fixed the problem. The next time we called because our thermostat stopped working. The guy they sent didn't bring any tools. He looked at the outside of the furnace and said he couldn't do anything because we needed a whole new furnace. He then went outside to look at our wiring to our AC. In his report, he said our unit wasn't working because our dogs chewed up all the wiring. This was a flat out lie.

We contacted old republic when our sink in the bathroom had a stoppage. They sent a plumber who said they could not access the plumbing without removing the pedestal sink. The plumber said he would have to call Old Republic to let them know about the sink removal. The plumber proceeded to walk outside to his car, got in and drove off. I got a call from Old Republic an hour later and they said that the plumber did not feel comfortable removing the sink to get to the plumbing. The customer service rep then contradicted himself and said that the removal wasn't covered and that's why the plumber wasn't going to remove it.

This company is a full on scam. I have paid now three times, for three different people to come out and tell me my AC leaks. The first one said it was not covered, I had to pay AGAIN for another one to come out once I discovered my policy did have this coverage. The third one is saying it was an improper install so isn't covered. I paid to have my own HVAC person look at it. He said it is installed fine and that there is a leak. I will be paying to have it fixed, but first photographing everything to prove that it was not installed improperly. I will then take them to court. What a pain in the ass, but honestly, I am so angry at this scam of a company. What a joke.

My pool motor (for the cleaning & fountain) is no longer working. Old Republic sent out their tech (Pelican Bay) and the technician turned a screw driver a couple of time and proceeded to sit in his truck for 30 minutes. At that time he informed me the pop ups were broken and it was not my motor. I had my pool man look at the motor and YES the motor is broken. Go figure! When you purchase a policy for your home and are told if the pool breaks it will be covered is not the actual truth. Old Republic say this part is NOT covered under my plan. Well then what good is this... so far I have not found anything that is covered! What a scam. How does this continue to happen??? ** business and they should be shut down!!! Yes a disgruntled customer and will NEVER continue my coverage with them.

It cost me a $75, three trips from their repairman and over a month of waiting to come to the conclusion that they could not repair my dishwasher. They offered to put a black panel on a white dishwasher which I told them that was unacceptable so they offered to give me 225$. So if you do the math... $500 home warranty cost, $75 deductible, $575 total paid for home warranty = no dishwasher and a very unsatisfied customer. Plus their customer service reps talk over you and just repeat themselves. Don't waste your money with Old Republic.

When we signed up with Old Republic we were told that if any issue arise with our Water Heater, A/C, etc as long as it's not our fault, Old Republic will gladly send someone to fix it or replace it. Well, yesterday one of the electric wires of the water heater started to smoke. So, we unplugged it and called Old Republic thinking it should not be a problem, we are all covered!

I called Old Republic for a plumber to come out to check on a guest bathroom shower/bath combo valve issue. They say valves are covered, but then gave me a song and dance about why my valves weren't covered. They are a lying company who does not back what is clearly written on the warranty we purchased. Once they get your money, case over. If you want to get screwed feel free to purchase a home warranty from these crooks!

We are 1st time buyer for a new home and we just moved right there and then. That night we found out that there's a leak that cause molds from the master bathroom through the kitchen ceiling. We right away called "Old Republic Home Warranty" and inquire about our plan which they will cover to fix the leak and they told us "Nothing to worry. It's all cover by our policy." They called the plumbing company to make appointment to fix the problem and they did fix the leak. Now 2 weeks later we called them and asked to repair the wall and the ceiling that they took and they told us at first they will cover the repair except for paint.

We've found this to be a total rip-off. It's more of a repairs buying club than a real insurance company. We got this plan as part of the purchase of our vacation home. The seller provided it as a selling point. The pressure assist water pump went out Labor Day weekend making it difficult to use water so we called a reputable area plumber who was recommended independently by two other people we know in the area. We knew we had the policy, which we didn't have with us at the time, but assumed them to be a reputable "real" insurance company. We thought we'd just need to put in a claim. In fact, they refuse to even consider paying for it because they "had someone answering the phone on Labor Day."

I am a realtor and I rely upon home warranties to assure my clients that their home purchase will be covered and repairs will be made when things don't work within the first year of ownership. I ordered this home warranty policy for a client and discovered that the built in microwave was malfunctioning 3 days after move in. This appliance was working at the home inspection and was working to heat things in the first few days of occupancy, but when the F2 signal went on, the clients called for service.

We got Old Republic when we bought our house so we renewed this year. In July when it was over 100 outside it took 11 days to get our unit repaired. Forward to this weekend: same unit not working again. Also when we went downstairs to check on it we found the hot water heater was leaking - this was Saturday. As of today Tuesday no has been out to fix either one. ORHW told us last night that we were not a priority since we have a unit downstairs. Hello kitchen, laundry etc is all upstairs. They need to come cook for me upstairs. I recommend a home warranty but I would not use this company again. As soon as our contract is up we will find another company.

The one year warranty came with the purchase of our home. At first we were satisfied with the service. We even got a brand new microwave when ours could not be fixed. Then, when our washing machine needed to be fixed it was not covered. What? I was told it was an add on to our contract and since we did not add it on it was not covered! $500 later for a new washer. At that time I was told I did NOT have an appliance package (fridge, etc). And of course NO pool coverage. WOW glad I got that one year free!

We had a drain backup in our garage for the washing machine. I called Old Republic on a Saturday and it was really quick and easy to set up a service call. They sent a confirmation email immediately after. I was a little concerned about the plumber they assigned to the job because they didn't have good reviews on Google. However, they called me later that night (Saturday) to schedule a time to come out. I wasn't expecting to hear from them until Monday. They got me in first thing Monday morning, were on time and did a good job.

We bought our home and got ORHP. We had an inspection and all was in working order. Got to our house and the toilet was leaking. They refused to fix since it was the day we closed. Don't answer any questions they ask you. Just keep saying it doesn't work properly. They are trying to find a way to not cover it.

I ended up with a 1-year home warranty through ORHP as part of the purchase of my home. In the past, any warranty claim I've ever had to file - whether for home or automobile - has been a fairly smooth process with a direct fix or replacement to bring my protected property back to its state before the claim. I have had to open a few claims since buying the home - mostly for appliances (they came with the house and the house is 11 years old) and also one for A/C repair. For the most part, ORHP was great when setting up the claim and getting a repair contractor out to do the work. I had to pay a few trade call fees at $100/each but when the repair would run nearly $500 or more, the trade call fee is great value.

I chose Old Republic Home Protection at the recommendation of my real estate agent when purchasing my (older) home. I have had several service calls during the past year. Positive one: Water heater - broke and leaked all over garage. Discovered Friday afternoon - was replaced by Saturday afternoon. Service provider was very friendly and professional. Even took care of a leaky faucet under the same service call. Small plumbing line modification was necessary and not included ($40.00).

I had so many bad experiences with this company with my clients and with myself. I just got insured and the AC starting to not pass air to one of the rooms. Contacted the home protection, I paid my fees. The company was not satisfied the report. They order another opinion, same result. They still were happy about the diagnose, they had to pay. They requested a fourth and a fifth opinion so finally the last opinion said that it was the "design of the house" therefore they finally found a reason to deny coverage. The house is a normal 3 bed 3 bath home in the city of Montebello. There is nothing wrong with the design of the house. Yet Old Republic made me waste over two months to satisfy themselves and deny the coverage. I do not nor will ever recommend this company. They cover themselves only, NOT CONSUMERS!!! Previously, on my old house, they denied a leaking under the sink!!!

My box overheated last summer and I paid for their service to come out then the next day they decline the repair due to pre-existing condition. This company is a rip off! Buyer beware. Skip this company. My realtor refuses to refer them anymore!

Old Republic sent Absolute Heating and Cooling to re-work my inside unit and they refused to come out and complete the work which was to rehook the unit to the duct and Old Republic did nothing about it. I first called them on 8/14 and today is 8/27 and my duct has not been repaired yet. Air is going out of the duct into thin air. I have been cooling the outside and my electric bill has increased. I would not recommend Old Republic to anyone. Old Republic called another provider which as of today which has been 4 days has not gotten back with Old Republic to set up an appointment with me and tell Old Republic their fee to do my hook my duct to the inside A/C unit. I don't think customer service went over and beyond.

I've used Old Republic for three years. Each year we call about the HVAC unit. Each year some rumdum adds Freon. Called on Wednesday, never got a return call with contractor called Affordable 205-585-8099. Called Republic again Friday and asked for weekend service since it 100 degrees in Alabama and this is a second story unit and our second request. Republic doesn't know the hours of the contractors, won't provide OT, nor called the original contractor to find out when they are coming.

After setting up a tech visit using Old Republic, the tech was very helpful and wrote my diagnostic up for me to sign and he passed it along to Old Republic. Within 30 minutes they called and DENIED my claim. They stated that since there was something lodged in washer drain pipe (inside the unit) it was not covered under 'normal use'. How the heck am I suppose to know that there is something in there from the previous owner? That is why I call the experts and have my 'home warranty' cover the repair. Old Republic is clearly looking to gouge your money upon purchase of a home, only to deny the majority of their claims. This is evident by the long list of complaints. I would strongly advise not to use this company for your home warranty. Look elsewhere!

I am filing a complaint in hopes it will prevent someone else from having to go through with what I have been. I was told by an HVAC person to call in an emergency because my breaker to HVAC kept tripping and it could catch my house on fire. I have been fighting with them since. They kept sending "Fly by night" people out who did nothing but wrote on the ticket that they did. I watched them and they lied. After over 3 wks it was discovered by Early Services that the HVAC was leaking water. Since then ORHP have lied and lied to me. Every person that called changed everything that was going to happen. I am 80, live alone, have no air in over 100 degree rooms and nothing but little fans to try breathe. I have chronic back pain, wear a back brace and I can't get the HVAC in. They have told me for over 2 wks it was being shipped on a Monday and installed on Wed. Company called me last week and they have no HVAC to install. Another lie from ORHP.

When I have problem with my AC unit I called this company and they said $65 for someone to come to my house. And it's no problem to me. But they got to my house they said they cannot fix my AC because my dog chew the wire. But they can fix it if I pay $150... So I was so angry. But I paid them $150 and after they left my AC doesn't turn off. And I called them back. They said something wrong with my Thermostat!! So I just let you guys know do not trust this company!!! And I sent email and call them to cancel my service. They said still pending till I pay $65 for call service. So where is the $150???

I recently had an air conditioner problem with my home. I contacted Old Republic with the issue and they gave me a service provider that never even bothered to contact me. I again contacted Old Republic who once again gave me another service provider's name and number. Once again as of a week later, I still have not heard from that provider. I called Old Republic a third time and all I got was "We're very sorry". All I can say is "They sure are!" Don't waste your money!

I had a bad experience with Old Republic and American Modern. My AC unit stopped working. I had just moved in this house about a year ago. I called them and they sent a technician out from Wayne Bryant. He was not nice and I feel he did not do a very good job at analyzing the unit. He did not go into the attic at all. He wrote two things on a piece of paper about the fan motor and condenser with no price attached and told me I had to wait till the company opened up. I waited the whole entire day and no call at all. I called Old Republic the next morning and they stated that they could not help me because the technician from Wayne Bryant stated that the unit just needed to be cleaned.

My wife and I were convinced this was a good company as we read many good reviews when we bought our home last year. We had no problem writing them a check for their services and they had no problem cashing it. Almost a year later, our water heater is leaking all over the basement. We follow the plan, have a plumber look at it and says it toast, needs replaced. Now comes the runaround from their authorization department. We have an 80-gallon tank, but they think we need a 50. We get a second opinion from 3 other plumbers who recommend an 80 gallon due to our jacuzzi tub.

Well from what I have personally experienced ORHP is not all that bad. I'm sure they have stiffed a bunch of people. But personally they saved me from have to buy ac fan (500) and probably a condenser coil (500). Take this good review with a grain of salt. Experiences may vary??? I called in the warranty and they sent out someone the same day. Replaced the $500 ac fan the same day. Filled my freon up same day. And put a claim in for the coil. Cost me 100 for the deductible and 35 for the freon.

20 year old A/C unit. A/C compressor went out. Sent out company number 1. Issue was plain enough to see. Replaced compressor, no options were offered to replace the whole system. I know the inside isn't covered, but it should have been an option available due to the price involved on a system so old. The replacement took 2 weeks - which is a long time when it's the summer in central Texas.

Like so many others have stated, this home warranty was offered with the purchase of our home. We had two problems within the year of coverage. Both were handled satisfactorily. We had a pleasant experience with customer service, claims personnel, and repair technicians that were sent to our home. We will consider this company again if we choose to keep a home warranty. Following is information on our service calls if you are interested in the details.

This company is made up of a bunch of CROOKS, their intent is to take the money and provide no services. They have a half a dozen class action lawsuits against them. With 1051 BBB complaints one would think that you people will start asking questions about the integrity of this company that you sell products for. Here is my story: we purchased a home warranty from ORHP when we purchased our home in Oct. 2015. On Sunday July 10th our toilets started to back up and would not flush, our shower drains were backing up as well.

I have a very different experience with ORHP than most of these reviews. I got the initial warranty a little more than a year ago when I bought my house. I didn't even think about it until this spring, I had 3 issues they were great at resolving. #1 - my AC unit's water line broke and started spraying water everywhere and flooding my roof. #2 - my hot water heater stopped working. #3 - my dishwasher stopped powering on. They were out next day to fix the waterline, paid my $65 service charge, they replaced the line and boom, it's fixed. The water heater was not repairable so they replaced it, took about 3 days from the call 'til the new one was installed, paid the $65 service charge and boom water is hot again and a brand new water heater was installed. The plan did not cover haul-off of the dead water heater but I talked to the repair guy and he called someone who came and picked it up the next day for no charge.

Do not pay attention to the Better Business Bureau reviews because they must be written by people that work for Old Republic. I filed a formal complaint with the Better Business Bureau and it's not posted on their website which shows that the BBB, as written by news organizations, is paid for by businesses and works to support those businesses even when they're treating customers badly. We paid $2,000 for an ORHP plan but when our air conditioner broke they never repaired it and then cancelled our policy. Old Republic Home Protection will not protect your home and abide by their contract. Buyer beware, they engage in deceptive trade practices. Do not purchase a plan from ORHP!

On 6/8/2016, mid-eastern appliance services came to my house at ** to repair a dishwasher that was not draining (see service order attachment). $ 75 deductible was paid to the company. The diagnosis was bad motor. The company came back after about three weeks and replaced the motor, but the problem persisted. They stated that they would call ORHP as they were unable to diagnose the problem. Another company with phone number 703-507-7788 was asked to come and a new work order ** was created. The technician of this company went to the wrong address **. He was given the correct address on the phone but refused to come.

Be aware of this company. They will take your premium and then provide less than ideal service! Cannot get anyone to fix my air during the hottest summer in years. I pay them to find contractors but I am now being told to handle it myself after waiting on them for 3 days with no air! Supervisor talked over me, wouldn't listen to me and when I tried to cancel my warranty I was told no. In the process of working to cancel it now! There are a lot of warranty companies out there. Steer clear of this one!!! 447 complaints on this site should tell you something!

We've had the warranty for two years and finally needed to use the warranty for an AC unit that no longer works. The AC tech told us the coil needed replacing. We were then told by ORHW that the only way to replace the AC coil is to replace the FURNACE? (Since the original coil part could not be found, a bigger coil replacement part is needed and therefore is why we need a new furnace.) The furnace works fine but now needs to be replaced to get my AC working. The worst part is that ORHW says they are not paying for the furnace because there is nothing wrong with it. Amazing. I don't want a new furnace. I just want them to fix my AC so now they tell me it will cost me $2,500 for a new furnace which works fine but it is the only way to get the AC working. This does not make sense. I explained this to their supervisor and he simply could not care less. Told me it's the way the contract works. I will never do business with these people again.

Run away from Old Republic Home Protection Company. This is the worst home coverage I've ever encountered. I just purchased my new home and this warranty was part of the deal, but once it's expired in November of this year, I will find another home coverage. Just the headache alone of having to deal with several representatives is a disappointment ~ all they say is "I'm Sorry For Your Experience", but having to say you're sorry does not solve the problem.

Almost 3 months and finally we called our own repairman. The seller of our recently purchased home bought the warranty. NEVER purchase one, ask for the money to be put towards closing costs instead. We called as our dishwasher wasn't cleaning the dishes. They sent a repairman - told us we needed a new part. Two weeks later came and replaced the part, said to me, "Run a cycle first" and they hurried out the door. I ran the cycle which caused flooding all over our kitchen. Called Old Republic, sent out the same service, 2 weeks later the service would not return calls.

When we purchased our house the original owners had purchased our first one year warranty with this company, so I thought that they were a well established and reliable company. I also never thought to look further beyond what had been purchased for us such as the reviews or other options for a home warranty. When our first year was up, I wanted to keep our home warranty in the event that something catastrophic would happen and we wouldn't be able to replace it ourselves. I went through and selected the payment option that best suited our needs.

We had one Old Republic Home Protection at our old home & stopped using them because they denied our claims multiple times. We moved & tried again, figured they would be better this time. Well we signed up & told we were covered for roof leaks & damage so great. Well when the time came to with roof leak issues due to a termite inspection the roof inspector felt it could've been from the termite inspector or just regular wear & tear. Well it was denied, that since it's possible it could've been caused by us getting our roof tenant because of termites they refuse to cover, that it would've had have been just the roof getting old. WELL HOW THE HELL DO YOU PROVE THAT??? & what's the point of having extra liability & insurance if you're not going to cover anything you say you are!

My ac went out. I have Old Republic Home Protection. They sent out a guy the next day because I did call after hours, so fine. The guy comes to my house and checks my thermometers and looks at the furnace and looks at the fan outside and concluded that my issue must be a zone issue and he doesn't repair zone but he'd call someone. An hour later I get a call from Old Republic telling me that THEY DON'T COVER ZONE ISSUES OR AC DUCT ISSUES. LOL! Waste of money dealing with home warranty and insurance companies.

This is the second time we have used Old Republic Home Warranty. The first time, we had a central air/heat unit whether the Freon leaked and contaminated the unit. The repairman said needed to be replaced due to contamination. Old Republic only wanted to replace condenser and a heat coil. So they sent us like $1,200.00 and it cost us like $2,400.00 since repairman said needed to be replaced. The second time, the central air/heat unit quit working. The repairman said the fuse needed to be replaced, he said he thought what may have happened is when they installed it which was in 2005 they may have put the wire not on too tight and the wires eventually came loose and hit the inside metal of the unit and caused the fuse to short.

We received the home warranty when we bought our home. Our air conditioner stopped working so we called Old Republic. I could write a 5,000-word essay on the runaround we were given but I think all I really need to say is that at one point we were told that we should just buy a kiddie pool, put it in our living room, fill it with water, and sit in it while we waited for them to find a repairman who could come out to our house. When my husband spoke to a supervisor to report this, she thought it was funny and laughed. Awful, awful, awful. I'm only giving them one star because I have to to get this posted. Just awful.

I purchased a warranty through ORHP in 2013. In the 3 years of doing business with them I had 3 claims totalling 2,700$. They have now refused to renew my warranty due to "having to pay too much". I ask what is insurance for? If this is not the risk they want to take then why be in the business? I could have had 10 more years without one claim, yet they alienated one customer for sure, and certainly lose business on whoever may read my review (I can only hope).

To keep this short I had a problem with my heating/ac on 11-10-15 and the heat would not turn on. I contacted Old Republic and paid $100 to have them come out and find out what's wrong. After 4 service calls there is still a problem with the system. The company only puts a band-aid on the over all issue just to have it last temperately. Things they had claimed were rodents had gotten at the wires (Tech was not certified to make those claims.) Another tech couldn't find the issue (not proper voltage going through wires) so they switched wires from AC to Heat side. Summer comes and now my AC doesn't work so I call and have them come out again on 5-2-16 (Wanted to charge $100 again, but they waived it). They got the ac running, notes only say found loose door switch and they "fixed" it. Now here I am 6-22-16. They refuse to waive the $100 because it's after 30 days, and they claim the issue that was called on was for Heating, not AC.

My landlord uses Old Republic (OR) for home warranty purposes (why, I don't know, but that's another story) and my experience to-date has been miserable. I live in Texas where - as I type - the average temp is 95 F degrees. 4 days ago the AC unit died. After numerous calls and appeals for 'out-of-network' service, an AC technician showed up and made what, in his words, was a short-term fix. The existing unit is 20 years old, completely shot and needs to be replaced. Old Republic were made aware of this.

I've had bad customer service before, but this company has the dubious honor of being the worst. In a nutshell, they tried everything they could to deny a claim on a part that is covered by the warranty for my AC unit (the compressor). At first they claimed that the compressor was installed incorrectly, so it was not covered. I correctly informed them that their contractor replaced it 5 years ago, so they're responsible if it was installed incorrectly. They incredulously denied that it was ever replaced. Then I asked them how it would be possible to install it incorrectly if it was never replaced.

So a broken refrigerator is not a priority. Called Old Republic on Saturday and the extremely rude vendor who called me back said "I can send someone out but they won't fix it til next Friday". Absolutely makes no sense. So we live in a city of 4 million people but Old Republic cannot get anyone out to fix our refrigerator. According to them "most vendors don't work the weekends". So if you have an urgent repair, make sure it doesn't happen on the weekend. I've been told that if I can find a vendor to come out sooner they "might" pay for the repair. Nice.

I had a mainline blockage when the crew they sent out destroyed my bathroom. I was told because the original owners improperly installed two pieces of pipe which were code violations, would not be covered under the code violations section due to improper install. I was furious. Trust me there was a reason why there is only one star. We had the contractor finished the job out, and will be looking at the other home warranty companies for future needs. The worst part is that every time I called to get an update, their reps were clueless, and would have to call the contractor for an update which slowed him to the point that a job which was supposed to be 1 day is going into the third day. Trust me look elsewhere.

So I've been with Old Republic since 2012. I thought they were a pretty good warranty company until I needed to have my ice maker repaired. OR sent out 3 different contractors and between the first 2, one has removed parts from my refrigerator without replacing them. So not only do I have a broken ice maker but there is an additional problem created by the contractor that Old Republic chose! OR is constantly giving me the run around about their mistake. Every time I speak with an OR representative they tell me something different. I'd be better off putting the monthly fee plus trade call fee into an emergency fund account and using when needed.

Don't wants your money. My air conditioning stopped working on Tuesday afternoon so I call this company to come and repair. Of course the send me a technician on Wednesday to let me know that the company would not pay for the repairs because the part was under factory warranty. So the labor would cost $300 plus shipping. They part has not shown here and today is Saturday. Maybe if am lucky I might get this fix on Monday six days latter. I tried to speak to a manager to see if they would pay for the labor because after all I paid them for that type of coverage. Basically after being very condescending he told me that no exception were allowed. That even so I paid them for premium they will not cover me because it is under factory warranty even so it only cover parts. Another example of insurance companies giving the finger to the little guy.

A pipe in our downstairs wine cave burst spraying water all over the room. A local plumber fixed it but Old Republic denied our reimbursement request. The reason for the denial was because a nail had punctured a hole in the pipe. They stated that their home protection warranty only covers normal wear & tear. We recently bought the house and had no work done to that area of the property. Houses have pipes as well as nails and over time shifting could cause puncturing. Old Republic is looking for an excuse not to reimburse.

So went through the reviews. Looks like I'm not adding anything new. Received the warranty when I bought the house. Problems with my A\C that are covered under my warranty. Not going to cover. Spent 100 on the AC people recommended by ORHP. They said it's not covered. Now they want me to spend another 100 on another company to tell them the same thing that is covered. I was rating the value it was free with the purchase of the home and I still feel I paid too much for it.

I requested repair of kitchen faucet. Once contractor came and said the faucet should be changed but it has warranty from builder so not covered. I objected. The Old Republic sent another contractor. This one said it should be exchanged but no similar item available so we would repair it. Old Republic said they pay contractor $265 for faucet repair parts and $210 for 3 hours labor!?

I had been given ORHW policy when I bought my condo, and used it once for a broken hot water valve, and was pleased with the service, so I renewed my ORHW Home Warranty Policy, and came on here to read reviews on how this company handles A/C service. I was very skeptical and a little nervous after reading the negative reviews. However, my experience was good. I live in Arizona and my A/C stopped blowing cold air. So it was basically like an oven in my condo. So I requested service online, and received a call the next day scheduling service for the next day. The Tech came out promptly, and was polite, knowledgeable, and professional. The repair was done within 30 minutes. So my experience basically went smoothly and worry-free. My condo started cooling off immediately. I just wanted to say thank you for your excellent service!

Old Republic purchased a substandard A/C unit on our behalf without consulting us. It is completely non-functional. Old Republic's stance is "We don't cover equipment that is under a manufacturer's warranty." Goodman (the manufacturer) will only cover the part and not the labor. I shouldn't have to pay $700 to fix a brand new unit that I didn't purchase and have never used.

Ordered service for my dishwasher on 5/1/16. A1 Appliance showed up 10 days later. Ordered parts on 5/11/16, said 7 to 10 days. It's now 5/26/16, (16 days) still no parts. Called Old Republic, no help at all.

Water leak on my A/C - over a year long problem. In Network Tech don't know what they are doing. Call out of network after received authorization from ORHP A/C to fix my A/C - cost me $700 and ORHP ending up pay me only $80 and try to close my case. This is not a insurance company. Scam!!!

Bought house in Ariz... which clearly states a refund in az. No replies on email, house is fix, upper dont need this policy, house closed escrow in jan 29 2016... Too many complaints on this company. Need a class action case started up again. Bottini and bottini in ca lost a case but need people to start one up again...

I do not even know where to begin with how disappointed we have been with ORHW. We will not be recommending them to anyone and will be advising the realtor who closed our house to look into other options for home warranty providers. We moved in 09/2014 and immediately noticed a leak. We then had several service providers (8-10 of them) out to our home over the course of 18 months, who were all unable to locate a leak. We had an air conditioning provider tell us that we had a problem with our roof, so we spent $1000.00 on roof repair that in turn did not fix the leak. We ended up having to re-grout around the tub to fix the issue, which was not covered under our plan but should have been discovered/noted by one of the many plumbing service providers we had out to our home.

We have had this insurance since 2011 and have needed their warranty repair services several times. OUR experience is as follows. Their contractors do everything as cheaply during the repair as possible. They need to frequently return for re-repairing just repaired appliances. There is usually a days to weeks and in one instance MONTHS wait until they can locate the necessary parts to complete repairs and get Old Republic to repair the appliance. I had to fight them in the past since they insisted our then 11-year-old AC system had NOT been installed correctly. I found the manufacturer's installation booklet stating that IN FACT it had been installed correctly for them to cover the item under the warranty. It had run well for 11 years with no problems! BEWARE! IF YOU BUY A NEW APPLIANCE YOU ARE NOT COVERED FOR ANY LABOR DURING THE WARRANTY PERIOD!!! They wash their hands, you have to pay for the labor.

My microwave had the word "door" in the display and would not work. A tech from ProTech in Arizona was sent out. He replaced a fuse and the unit worked again. But the door spring was also busted. He said this was not covered in the warranty. I had this fixed once before by Old Republic a few years before. After a call to them, the tech came back out and replaced the spring. So far so good. But the light for the microwave would come on by itself. The tech returned and said the unit was not installed level so the light was coming on by itself and he could not fix it. So a few days later, the microwave would not work due to the word "door" showing in the display, just like it did when I originally reported the issue to Old Republic. I called them and explained the issue.

As a new homeowner (purchased in Sept 2015), of an older home, we have had the unfortunate experience of needing to utilize our homeowners' warranty, and even more unfortunate, the name of the company is: Old Republic! We paid extra initially so that our washer and dryer (that came with the house) would be covered as well. We found ourselves in a position of having to call OR within the first couple months of ownership on our Whirlpool washer that was no longer agitating. Although there are a couple of things that can cause this, they sent out a technician who, after tilting it over for less than one minute, took a look and said that he had identified the problem - service fee of $60 (deductible) #1; he came back a couple of weeks later (as laundry is piling up) and installed a $3 part (a coupler he said) and left.

This company does everything it can to not do or replace any claim so run. Don't waste your money. They are a fraud. I'm having a problem with my garage door so I spend 1015 dollars to tune up balance and replace the springs and all the hardware on the door. The opener will not open the door so I call Old Republic. They send out their tech who says it's the door and not the opener but he did replace the capacitor and turn up the speed on the opener but still says the people I had do the work on the door doesn't know what they're doing. Totally unprofessional. This is the third tech from Old Republic. They are trained to blame anything that doesn't cost them any money or time.

I inherited this contract when I bought my house two years ago. For the first year, it was fine as I only had one minor claim for freon. This year was an entirely different story. I had several minor claims for the washing machine and oven that were taken care of within a week, but when it came to larger claims or anything where parts had to be ordered, it was a disaster. The first issue happened when the hot water heater went out. They sent out a company to look at it, but they could not fix it because they said it was an electrical problem. Several days later, they send out an electrical company who said they couldn't fix it because it was a plumber's problem. My tenants (who have an infant) were without hot water for three weeks in August because of all the back and forth.

When you are approached by this company or your real estate agent for a policy from this company you should run. Trying to have them cover a claim is like a part time job. They changed the words from myself and my plumber to try not to cover the claim when it is clearly covered. I am still dealing with them and their loop of calls. Every time I call in I have to talk to someone else and re-explain the entire story. I have spent HOURS trying to get coverage. This company is TERRIBLE! RUN!!!

Though I have to say, if they finally get the 3 problems corrected after 13 different home visits, the realtor who bought this "policy" will have made a good buy for us. For the first month of your policy you go to a premium service level department where there is some better level of intelligence, courtesy and respectful and effective comment communication. After 30 days, in our case it became wicked, condescending and we were treated as if living up to the terms of the policy is a gift they deign down on the homeowner.

Old Republic will not be there for you when you or your child needs them. We paid for Platinum protection service from them. During a routine inspection of our furnace on a Friday in the winter, the gentleman discovered the furnace was cracked and leaking Co2. He told it was not safe to operate. We had a one year old son at the time and called Old Republic during normal business hours. They were closed for a retreat. Given that it was a Friday and the situation was dangerous to our son, I told the company to go ahead and replace the furnace for about $5,000 including parts and labor.

I am a real estate agent in Oklahoma. I set up an OR policy for a client. When the initial policy was set up it was done incorrectly by OR. Upon payment the policy was in effect, or so we were told. When an issue did arise the team at OR then changed the plan and told us there would be a 30 day wait period to cover any problems with the home and that since the policy had to be changed it is now considered a new policy and OR will not cover the cost of repairs. This company is a disgrace to the service industry and the good people that refer clients to them. I WILL NOT be referring any more clients or customers to OR ever again.

Our upstairs bathroom leaked into our downstairs bathroom ceiling, which required 1) a plumber to fix the leak, 2) an electrician to replace the lights, 3) a drywall contractor to replace and paint the ceiling. Old Republic (OR) gave us the name of a plumber who was described on various Internet review sites as "unreliable," "incompetent," and by one reviewer: "Do not let this individual through your front door."

I have contacted this company to fix the problem with a microwave and oven combo unit. Technicians came out and they are still waiting on the part. It's been almost 3 months and still waiting. Then another issue with a wall furnace, they sent out a tech. He said "can't fix it because it's an electrical issue," then they sent an electrician. He walked out. He said he couldn't do nothing, it's not electrical and now I'm still waiting. OMG, this company is bad. If there is a real estate agent reading these reviews don't price this company. They're a joke.

We have had nothing but problems with Old Republic. Here are a few: Electrical plug went out in bedroom = 60$ trade fee for guy to come out and say "it is a GFCI problem and it was installed improperly, nothing I can do about it." Solution = I went in attic and found wire nut had come off neutral wire to plug, reinstalled & works fine.

This company is a complete joke. Every time there is any issue that should be covered they weasel their way out of it. We have a new born baby, and we started having some electrical issues. They sent out an electrician that looked like he lived out of his car and he appeared to fix the problem. However, two weeks later the issues started again. I called Old Republic again and asked for a different electrician this time. He told me that the whole panel needed to be replaced and that it was a fired hazard. I called Old Republic and they said they would not cover it. So, they will cover a cheap electrical issue but not an expensive one that is a fire hazard. I was not going to allow my new born daughter to live in a house that could burst into flames, so I had to bite the bullet and pay over two grand for a new panel. Then, our plumbing started to back up. We called Old Republic and they sent out a nice enough plumber.

Do not waste your money!!! We had some ceiling water damage and after the Old Republic-sent plumber took a look at it he determined that the master bathroom tub pipe had been improperly installed (installer allegedly used putty instead of a gasket). Despite the fact that we purchased the best policy from Old Republic, which included repairs associated with improper installs, Old Republic continues to deny our claim. My wife and I are attorneys and after we reviewed our policy we determined that it is worded in such a fashion that allows Old Republic to deny almost any claim and after reading all the consumer complaints it is clear that Old Republic is doing exactly that!!! Maybe a demand letter including class action allegations will get our tub fixed?

You would be better burning your money in a fireplace to keep warm than signing a policy with Old Republic Home Protection. You just took it up the nose if you agree to purchase a policy with this BBB and Consumer Affair laggard. Obviously, if you are a new homeowner, your real estate agent is getting a handsome kickback from ORHP. This organization competes with scalawags that prey on senior citizens, asking them to wire $440 via Western Union to collect their Publishers Clearing House $660,000 winnings. You will feel violated if you have to make a claim. If you call ORHP, most likely you will end up transferred to dead end message with a fax number or email address in Valhalla. Buyer Beware!

I purchased my condo in September 2015. My realtor is the one that picked them. I hadn't had any issues at all, except the HVAC system decided to make a HUGE Sound. They came out and said they will not cover anything because of lack of maintenance. I just purchased the unit. I am filing an Attorney General Complaint and BBB Complaint. During the process they sent the first tech out, he couldn't speak English and didn't seem to know about anything. They realized that they had made a big mistake, sent out another tech and then he informed them the unit motor and coil need to be replaced. But OHR said that they will not cover it because it was dirty due to lack of maintenance. How is that legal?

I recently purchased a home through FHA. As some may know FHA has multiple requirements that must be met to provide the loan, running hot water, insect/termite removal, working plumbing, etc. Old Republic is aware of these requirements yet within the first month of moving in to my home we had several issues which Old Republic denied based on saying that these services must not have been working prior to the warranty therefore they denied all 3 claims we submitted. Considering all the items, plumbing hot water and bugs had to be up to FHA standards, they know that these items fall under their warranty policy. Prime example of the scam to not provide service.

Bought a truck under the understanding that it had extended warranty. Went to transfer the warranty and I was past the 15 day transfer time that is not mentioned anywhere. I was told by them that the old owner has it in his contract somewhere. Not happy!

Horrible horrible. Please don't use this service. I am literally in tears with hubby deployed and a wrong choice of company I got my warranty with. There is hundreds of other warranty just don't go with Old Republic - they are not here to help us out. If you feel like you need a protection plan just in case something goes wrong then they are not for you. Military Family DO NOT even think about them. I am having to pay for a different plumber and get everything fixed after hours of phone conversations with OLD REPUBLIC and coming to conclusion that either my faucet are improperly installed which seems like something they tell anyone with low pressure and or need to break the wall to change the gasket in my leaking bathroom faucet, which they need us to do... Just so frustrated.

These people need to be indicted by the federal government on a plethora of misleading consumers that you are in good hands. These people will weasel out, at all costs to not to pay out repairs. Do yourself a favor, save the $400 and keep it stashed away. When something breaks, save yourself from the frustration and agony of these people. The contractors they hire are complete morons. One showed up drunk to my house attempting to repair my HVAC system. ** Old Republic!

I purchased my home in October 2015. In January 2016 I noticed I had a leak coming from my upstairs master shower, which was leaking through my roof into my living room below. I was able to determine it was the shower drain that was leaking, and based of my warranty, drain pipes were covered. After calling in a claim, they sent out a plumber who stated the drain was incorrectly installed in the master bathroom. In the floor drain there is a rubber seal that is supposed to be installed on the underside of the shower pan with a metal nut holding it all in place (where mine was installed the opposite way with the rubber seal on the top inside the shower).

I had Old Republic warranty for my condo. For one year called them out to repair a GFCI plug. They used every excuse in the book to try and not cover it. They finally agreed to send out a tech and the tech agreed that it is covered and I should not have been given a hard time. My heater/AC unit stopped working and they sent out a tech and the tech says someone had been working on the unit before him and Old Republic says they won't cover the repair. This heater has been working fine for 16 months until now. The AC was installed in 2006 and has not been touched since. STAY AWAY FROM THESE CROOKS!!! THEY WILL TAKE YOUR MONEY AND THEN NOT COVER ANYTHING!!

They claim because the install was done incorrectly (as if I would know that) they are using a loophole in the warranty to not fix it. I've done research and see that according to the BBB website they are not accredited, yet on the Old Republic Website it clearly displays the BBB accredited business label. SO on top of not honoring their warranties, they are false advertising. I would be curious if a class action suit has not already been filed.

I have been without a oven for more than 30 days now. I have taken 3 days off of work and over 6 hours on the phone trying to get someone to repair my oven. I have a Maytag double oven that isn't working. I have had 2 different repair shops come out and either one of them can't seem to get the parts or return my phone calls with some sort of update. Old Republic isn't getting back to either. I need my oven replaced. I paid for a warranty. I should be able to use it.

We've called upon Old Republic twice for minor things and didn't expect such a surprise. As new home buyers we learned they basically don't cover anything, or should I say, they make sure to find a way to say "that's not covered." Who knows, maybe they do cover some things? We won't find out because we will NOT renew with this sub-par company that sends out sub-par contractors.

Service request was issued on Jan. 22nd to Old Republic for 2 toilets that are constantly running and 3 leaky faucets including multiple leaks underneath kitchen sink. Hardy Plumbing was the preferred service vendor sent to the home to remedy this issue. They denied service to resolve the leaks because of what they describe as "water pressure being too high". Since denial of service, they have refused to bring another technician and confirmed that even if/when pressure is resolved, they would not be fixing any future leaks in the home as they could be associated with the aforementioned "so-called pressure issue". At this point, I will cancel my policy with them and request a full refund of my money.

I purchase a home warranty when we purchased our home in April 2015. It is not worth the paper it is written on. The plumbers they sent out to our home said the repair was not covered but that they could fix it for a fee ($500). We paid and they said it was fixed, within 10 minutes of them leaving, the problem still existed. I called Old Republic, they said they were given different information than what I was told. They send the same plumber back out. Finally, I called my own and paid out of my pocket to correct the problem of my toilet not flushing.

We had a P-Trap that was failing and we called to have a plumber sent out. The quality and appearance of the plumber was poor, I supervised him in my home because I didn't trust him. The new p-trap that he installed now began leaking that night and had a large puddle on the floor by morning. I called and he came out a second time. An hour later it was leaking again from the NEW EQUIPMENT THAT HE INSTALLED. I called Old Republic to get a different plumber and they can not send one until the plumber assigned to the old job turns in his report. The plumber was not answering his phone. The leak is continuing to damage my home. Never again!

This is not a testimonial about a contractor. It is about Old Republic, specifically about someone in your customer service area. Today I requested service on my furnace. I wanted to request a specific contractor so I called in and spoke with Thomas. He helped me rearrange the work order. He was very helpful and my request was completed. After I received my new Service Request Dispatch Confirmation, I thought that was the end of it. However, in a few minutes I received a phone call. It was from Thomas! He was calling to find out if I received the information and if I was satisfied with what had happened. Not only was I satisfied but I was pleasantly surprised that a company in the 21st century encourages their staff members to follow up with customers "after-the-fact" to find out if everything is ok. As far as I am concerned, it is service like Thomas's that will lead me to renew my contract with Old Republic.

My A/C condenser fan was making a loud noise or sometimes won't run. I filed a claim and received an automated email with claim number. 2 days later 1 A/C mechanic called and scheduled an appointment and replaced the fan.

We called in 12/12 to report the furnace not working. They belittled me and refused to cover it. My husband had to call in order to get anywhere with them. They sent a company to inspect and repair the unit. It is 1/12 and we still do not have any heat.

I had a bad experience with Avauxco, a service provider that they used to check my dishwasher. Avauxco didn't fix my dishwasher, they didn't even look at it for too long cause they didn't have time to wait for the error code to appear. I told them I had to travel so I was not going to be in town for a few weeks. When I was back, I call Avauxco and they said that they didn't have any order under my name. Then I call Old Republic to complain about them and to my surprise Avauxco had reported a fix on the wiring for the heater. What a lie. At least I should have received the money I did pay Avauxco back.

I had old republic for 2 years. My realtor recommend them when I bought my house. Last year I tried to use their service for my heater and they told me they don't cover this, they don't cover that and the contractor was trying to charge me 2000 for the things that was not covered under my plan. I requested another estimate from other company and they tried to tell me they won't pay for that and unless I pay the 2000 upfront they won't pay their part. I told them I just bought the house and I just got it inspected and the heater doesn't need to be replaced. I need another opinion. They refused. I said, "Fine I need to get it fixed because it was too cold."

It is nice to find a company that stands by their commitments! We have been in our home for three years and have renewed the warranty each year. Over this period, Old Republic Home Protection has sent reliable contractors for each of the minor issues we have encountered. The very reasonable trade fee makes ORHP our first stop for anything that comes up. During a recent cold Thanksgiving, our heat pump stopped running. ORHP sent a contractor the next day and replaced the entire unit within five business days of the first call. That is outstanding service and we appreciate it!

I called this company out because a spring was broken on my microwave and it only heated intermittently. They sent out a non-licensed contractor and after 3 hours of no diagnosis, they broke the glass on my oven door. Now with no working microwave or oven they come back the next day with new glass that doesn't match. Old Republic then allowed me to hire my own licensed contractor, but only authorized them to fix one thing at a time delaying the process week by week for each part needed.

I had Old Republic about a year a ago. I am shopping for a home warranty again because I want peace of mind. I didn't have a problem with Old Republic. I just let it go. But I don't want to have a problem that may happen so I am shopping around. And to be honest I see like the top 10 home warranty companies and when you dig for each home warranty company's reviews because the paid obvious sites you can get a feeling most of them all have issues, and here I see Old Republic down at the last of the top 10 but I am sorted thing. I just might go back to Old Republic again if I was treated fine. They maybe not be perfect but do I want to experience another home warranty with another company and take the word of 50/50 reviews about them. Don't know.

First they sent someone and that person said they didn't do this kind of work. Wasted my afternoon waiting for them. And then they sent someone else who just told us nothing was wrong and charged us for coming out. AC worked but heater wasn't getting hotter than lukewarm.

I just called Old Republic yet again to try to get our heater fixed. The contractor they sent out wasn't calling me back to come and do the repair after ordering the part. Apparently the guy has been sick. It's been over a week now with a faulty heater during a cold snap. Thankfully we have 2 units so we do have some heat. This is the 3rd time I have had a home warranty and they are notorious for rotten service. Our unit is old enough that it should be replaced but they will just put a band-aid on it. Just be aware that you will pay a price in time, aggravation, lousy service, and the cheapest way to supposedly fix your issue with this warranty company. Also, expect that you will be hit with "additional" charges such as the "recapture fee" of $105.00 for the heater repair. What a crock! I will not be renewing. Paying for repairs on my own is less painful!

Old Republic allowed us to pay their copay to a technician who told us that our fridge had just broken and then they told us that they wouldn't cover it because it was broken when we got the house. It worked when we got here and then broke. What is the point of a home warranty if they won't cover anything?

The plan came with our home, had a problem with the outside a/c unit which is the heat unit as well. I called them to have it looked at. They said to call someone locally. I did paid the co pay and when he need to do some testing they refused to pay him, because he was not on their network. I could not believe this so they tried to get someone to come look at it and could not get anyone within 200 miles of me to come fix it and then they wanted me to pay an additional co-pay. I refused to pay the additional money. They finally let it go and they returned to fix my unit. I was not a happy camper.

In August our hot water heater went out and our garage was flooded. I called Old Republic because I have had a policy with them for 3 years and referred many of our neighbors to them as well. We have never had to use them in the past except for service calls that I pay extra for on our A/C and heating units. They sent a plumber out and when he was inspecting the tank, he took some kind of tool which determined that the walls were full of water. He called a restoration company out right away and they started ripping out walls, my garage cabinets, and my built-in desk on the connecting wall to our garage and our den.

We just bought a condo that came with Old Republics "full warranty". After moving in, we tried to run the dishwasher and it didn't work. Called Old Republic and were informed it wasn't covered because it had to be working before it stopped working! What a load of garbage. Considering all the other reviews here, it's a wonder these people are still in business and why any decent realtor would use them. I can only conclude that realtors use them because it sounds good to the customer. RUN FROM OLD REPUBLIC!!!

I have decided that I do not want this plan. It was suppose to go into effect 12-13-15. You have already taken a payment out of my credit card. Please replace this money for me.

Had our refrigerator go out at the beginning of the month. Old Republic sent out a tech who decided the main board had gone out. Thanks to there being no LG parts retailers in the area we waited a week for a replacement part. Part was replaced, Refrigerator stopped working, another visit, another part ordered. New part comes in, service tech doesn't know how to install it, decides he doesn't want to work on it anymore. We call back, they want to send out another tech. Tech can't come out until December first!

I purchased their best most full coverage when I bought my house. After the water heater needed emergency replacement, they refused to cover it. I found out they have fine print in their contracts, that will get them out of paying for almost anything.

They refused to renew my policy without giving me a specific reason. I know for a fact they do not want to renew the policy because I used their services replacing my AC unit which is the reason I purchased their policy to begin with. I purchase their policy last year when I purchased the house. Initially they refused to provide the service and when I commented on the quality of their service on their facebook they agreed to take care of it. Now, they will not renew my coverage.

takes over two weeks to replace a part.

I made an appliance repair request in August, 2015. Appliances needing repairs are ice maker, oven and dryer. Turned out oven part and dryer part could not be found. OR provided a brand new range and dryer, both have been delivered. As of this date 11/09/15, the only issue resolved has been my dryer. My range has been sitting on my patio for over a month. My ice maker is supposed to be repaired Thursday, 11/12/15 by Capital City Maintenance.