Old Republic Home Warranty Reviews

I am predisposed to insure everything, but Do Not Use the OLD REPUBLIC HOME PROTECTION Company, Inc. Our experience with the first call after purchasing a $650.00 agreement 3 weeks ago was that when we tried to hook our new washer and dryer up and couldn't get the water to flow out of the valve, they kept us waiting on the phone for over 2 hours on hold to talk to the dispatcher. Then after finally getting the dispatcher (**) on the phone, she indicated the valve repair is not a covered expense - citing in small print the "washer box" is not covered.

Bought a house. Turns out the Plumbing has major issues. Low water pressure, water heater non-functioning. Toliet that won't flush. Should be covered, right? Wrong? These guys are professionals at denying coverage. It's all a lie. These guys are frauds.

My plan was purchased by my realtor and right after closing a out 1 month later my entire HVAC system shut down. They sent someone out to look at the situation and see if it's covered in my policy. Meanwhile HVAC system is on my policy. He then reported to them that I hadn't used the system at all therefore it wouldn't be covered under my plan. Smh. So they denied my claim. How would I know it stopped working if I wasn't using it! Just horrible! They came up with so many excuses not to accept and fix my system! I wish I could give them a 0! Please don't use them! They are useless!!

Old Republic DITCHED ME for USING my policy my first year because my claims totaled more than my annual premium. Although Old Republic did pay most of the claims I made, this is my first year using them. My real estate agent got the seller to pay for this Premium coverage in escrow, so I have no history about this house I just bought last year. It is not that old, built in 2004, and has a new 2017 kitchen.

Submitted a claim in Feb 2022 on the 23rd for ac repair. The service provider denied the request claiming improper installation. All previous repairs on this ac unit was done through providers sent by ORHP. So basically you don't know if the service providers sent by ORHP are doing proper installation and to have another service provider through ORHP to deny repair.

My plan was purchased by my realtor when I bought my home. A month or two after I moved in I had a problem with the guest bath shower, called for service and was told they had no service person in my area. Ask if they had any repair personnel in my area for any repair under my plan and was told they did not. If you don't have any repair personnel in an area how can you legally sell something you can't provide by law. They should have told my realtor they could not service my plan but they made money and I am sure he made money in this transaction and I was the only one who lost on this plan. I will near do business with this company again or the realtor I used either. They both are untrustworthy and unethical business people. I don't know how either one could do business legally.

Where do I begin? So called them because bathtub hot water side would not work on 2/23/2022. Guy the sent to fixed kept saying he was coming but never show up. So my wife called them to change person. They did. New guy tries to cancel through text. We did not reply so he called. We told him, "Hello we are here waiting." He says, "Oh ok I'm on my way." We bought new faucet just in case we needed one. He said, "No no. It's just the valve. I will take it to get right one." Well we did not hear from him for a week. We had to call him. "Oh yeah I got it. Will be there on Friday 3/11 to fix." So he comes in and says, "By the way did you see the screw?" That was in the part that he took. Wow. "No we did not see it. You took everything."

Do not trust the "service providers" they send to your home. Uneducated and unprofessional and Old Republic Home Warranty will not assist you in any way if there is an issue. All issues must be resolved by the homeowner. Why is it the homeowner's fault as I was trusting the person THEY sent to my home through the policy that was held through them. I am a first time homeowner and literally got the run around from them since May 2021 when I had their plumbing technician sent to my home. After months of trying to track down this "plumber" after the water heater was installed and having multiple other service technicians saying it was this problem or that problem, I contacted a reputable plumbing company in town and my problem was diagnosed immediately.

My dishwasher broke on the 17th of December "21".. It is now March 9th "22" nothing! I was told it would be delivered on a certain date, it wasn't. The installer called me to make an appointment. He was told that the appliance was at my home. Now

26 day to get authorization to get furnace Installed and it was not working the next day. Paid close to 2500 to Summer Breeze (company Sent by Old Republic). Finally get heat working January 11, 202 for a claim filed Dec. 1, 2021. No concessions or help from Old republic during this process. Will never use either company again.

Steer COMPLETELY clear of Old republic home warranty…! Buyer beware!! This place totally sucks and it’s truly a waste of time dealing with them. The absolute worst customer service by far…they suspended my account over $50 that I paid the service provider…even after proof was shown. You will be on hold for a decade or so, so be prepared for that as well… When purchasing a home-and they suggest old republic as a”great warranty company”…it is a total lie… DO NOT MAKE THE SAME MISTAKE OTHERS HAVE… Avoid this company at all costs!!!

STAY CLEAR OF THIS COMPANY! I never take the time for reviews, but this cannot go undisclosed! From the beginning I was given false information by a company representative which lead to false trade call fees. NO ONE will take ownership of the false info and conveniently, the original phone call recording is gone! Being unhappy, disputing fees or attempting to be refunded by a paid for policy is ALL impossible! You will NOT get your money back! Absolute HORRIBLE customer service! DO NOT USE THIS COMPANY!!!!

It has taken me over 8 months and 3 complaints to the Better Business Bureau and one to the California Department of Insurance to get (not fully) reimbursed for repairs to a home spa. ORHP will lie to you over and over how they "lost the paperwork", or " lost your address" or just about any excuse they can think of to delay payment and infuriate you. I have never had a worse experience dealing with any insurance company. I have no idea how they stay in business.

Run. Don't walk away from this company. They offer zero service and zero repairs. You come out better by simply paying for any issues yourself. I was out of heat for over 4 weeks with a baby in the house...they could have cared less.

To start, let me be clear this is NOT about the independent contractor ORHP sent out. My problem is with ORHP's crazy procedures and inability to expedite anything. I Contacted ORHP for a repair to kitchen exhaust fan and dishwasher. It takes about a week but the independent contractor came out and could not repair the fan and had to order parts for the dishwasher. About a month and a half later, the parts and replacement arrives and the independent contractor comes out to complete the job. Everything done well on his end.

My realtor provided me with a free trade call coupon upon purchasing our home. I submitted it three times with the invoice, but they still deducted the fee. When I called about it, they said, "Sorry, use it on your next repair." EVERY time they still deducted it. Now my home warranty has expired, so I'm sure I'm out of luck on the $75. It's not a lot of money, but it's the principle. Will let everyone I know to NOT use them!

We opened a claim mid September 2021 because of our single gas wall oven door wouldn't close properly. Orhp sent out a tech and said it's not repairable, so it will be replaced. Dan (purchasing) from Orhp sent me an email 9/29/2021, asking if I would like cash offer for 1k (including replacement and installation) or replacement of a GE Model#JGRP20WEJWW (Orhp selected this model and this is the only choice that they gave me). We decide to go with replacement because you can't get anything that's decent to be installed for 1k. Dan said the oven will be delivered in 2 weeks and we need to find a installer to install it, which is fine. Oven didn't show up in 2 weeks, so we called again (50+ mins wait time). They said it will be deliver the end of November 2021 (2 months). We waited, and it's now 11/30/2021, we called again today. Dan said it will be delivered December 2022. YES, 15 months of wait time for an oven replacement.

I had Old republic home warranty for years… Had a few repairs and it was fine. 2021 however a dishwasher in a rental died. I called Old Republic and it took them two months to get a replacement as mine was not fixable. The dishwasher I got was like a baby version to a normal one. It is 5 inches shorter and 5 inches narrower, so I had to have it custom installed. To my demise I noticed too late that none of my dinner plates fit it into the washer nor could I put in a pot or a pan because the inside is super super small. So eventually I will just toss it out and have it replaced with a normal size one… Needless to say I will never buy a home warranty again.

We submitted a claim in September for our broken built-in Microwave. They sent out the first technician who ordered 2 rounds of parts - each set took more than a week to get in before he stated it could not be repaired and he would recommend replacement. ORHP did not like that so they sent a second technician. He ordered more parts - it still did not work. He stated he would recommend replacement. They ignored this and sent a THIRD technician who we have still not heard back from about scheduling a visit. almost 2 months later nothing has been fixed. The representative stated that none of the other repairmen were certified to work with our Microwave but the third one is so they will wait and see what he said. This warranty is a scam and a waste of time and money. They will literally string you along for months until your warranty runs out. Horrible way to run a business and a major source of frustration.

Without a dishwasher for 3 months. First they sent a technician to see what was wrong and charged me $100 diagnosis fee. Service provider said that it needed a new switchboard, even I knew that it would not work because my dishwasher is an older model and discontinued. Switchboard took 5 weeks to arrive and service provider still couldn't fix it. Service provider made its money by ordering an expensive switchboard that would not work and labor, washed its hands and completed the service with the conclusion that dishwasher needs to be replaced.

This company is borderline a scam company. We had fire damage to an appliance that was **covered** by the insurance policy. The insurance sent a technician out who confirmed the fire damage - they did not like that, so they sent a second technician out. The second technician stated that despite the fire damage, the appliance still turned on, based on which the insurance denied the claim. Imagine if you drove your car and it caught fire. You file a claim with the car insurance company, but they insist that the car still turns on and deny your claim. These people should be in jail.

Our just purchased home developed a slab leak. I was super happy to find out that our realtor had included a home warrantee with our purchase. ORHP was quick to send out an in-network plumber but he did not wish to do the fix. I have a plumber that I've worked with before that has done good work so I asked and they approved him. I submitted the invoice June 21 and as of Oct 15, I'm still going back and forth (and every time I have to call it's 45-60 minutes on hold). Today I find out that they can't call the plumber to get the required verbal work report, the plumber has to call in on the same line that I call which means in order for me to get paid, the guy that's working his butt off 11 hours a day, 6 days a week has to take an hour on hold between 8-5 to submit a report so I can get paid. I wish I could give zero stars.

If you are buying a new home and the seller offers this policy, ask for another carrier. The policy is worthless and if you have a claim, good luck getting the policy to cover the cost. I had a refrigerator problem. It was never fixed correctly and once the policy lapsed, Old Republic would not allow the service-provider to come back and fix properly. Instead, they wanted to argue with me about how I must understand that they have to run a business. What a scam!

Old Republic is the WORST company I have ever dealt with. Our A/C has been out since August 18th and I put in a service request that day. It is October 5th and we still have no A/C. When I call I get put on on hold for an hour. It took forever for them to decide what to do, then ordered a part. Part was shipped to service provider and it was the wrong part. It has been a month since that happened and they still have not sent the correct part. It is HOT in Alabama in August and September!! No A/C. I would never recommend this company and I will tell EVERY real estate agent I know to never recommend them again. Social media barrage is also about to commence. Unacceptable way to treat a customer. They also keep sending me emails trying to get me to renew. HAHAHAHA A HELL NO!!! Worst experience I have ever had with a company.

My air-condition broke down almost one month. Old republic agent called me every week and gave me different information. First they told me AC has been ordered to wait at least 10 business day, then they called me stating the company who supposed to do the job. Their office closed and referred me to different company. Now they stating to contact York for warranty. York told me they don't have anything to do with it. This company is very bad and please do not buy warranty from them.

This warranty was bundled in my home purchase, and so far it is demonstrating worthless value. My A/C went out during a heatwave shortly after moving in. While I have found warranties in the past from various sources so narrowly construed they are not worth the paper they are printed on. This is the case here. I called and was told:

We recently bought our home in Arizona, the 4 ton AC stopped working right away. We contacted Old Republic, after waiting on line for 40 minutes they sent out a repair service. The ac has had 4 or 5 problems, each time they charge us to come out. Repair service told us that the unit needed replacement not a "bandaid", each time the ac quit working just hours after the repair. The last repair was $6,000 and still no working AC. It has been 3 months without AC and we live in the Arizona desert. This is unacceptable! AC company recommended replacement but Old Republic prefers to fix 1 issue at a time, costing us hundreds of dollars in service calls. And the customer service is rude and sarcastic. Would not recommend Old Republic for home warranty service.

I called ORHP to report A/C problem. THEY SENT AN A/C guy who fixed something but it broke again that night. He recommended an electrician. The electrician replaced a circuit breaker. A/C broke again that night. I tried calling Old Republic Home Protection but no one would answer the phone. I called the A/C guy directly but I think ORHP should be better at customer service. After all that is their only service. They don’t actually fix your problems they just call someone else. Answering the phone is their primary responsibility. That is why I gave them a poor rating.

Our issue with our home began on June 17th. I put in the work order online, which was simple to do. We were contacted by OR about the issue and a plumber was dispatched to our home. After it was determined that this was an emergency, I contacted OR to make this a priority, meaning the plumber would come out in 24 hours instead of 5 days. OR neglected to send the paperwork right then, but the plumber was able to come out late, on a Friday. After the diagnosis, we still waited almost a week to find out what would be done. They needed us to approve our out of pocket costs, which I did the next day. However, they neglected to give this information to the plumber, so I had to call OR again to have them submit it, so we could get on the schedule for repair.

Poor customer service. Every time you call, you get different answers to your questions. They would rather put a bandage on a problem with your components, charge you trade fees each call and it never gets fixed properly. I should have cancelled a long time ago. Don’t live and learn like I did. Save your monthly premium and pay to get things fixed properly!

Don't. Just don't! This is a huge waste of money. Takes hours to get them to answer to place a service call or for any reason that you need to contact them. Once you give all of the details to the person who answers, they then transfer you to another person and you have to repeat everything just to open a service call. Their online portal makes you think you can place requests there but after you enter all of the data it directs you to call anyway.

Old Republic is just stealing customers money and I feel that nothing is being done about this matter. I am on the same boat with the rest of the customers. I am currently having issues with my HVAC. They sent an Eco Pro technician to diagnose my HVAC and charged me $95 for an on call fee, they also sent an invoice to Old Republic of the amount of $1245 est. and got denied because it was too much for the company to pay. I just don't understand the company's intent as an insurance or warranty company and to not do anything but collect customers money. I won't renew my warranty and going to setup an account to put money away to be able to cover my equipment around the house because I can't depend on this warranty company.

My air conditioning went out in the summer. They told me to get an estimate and then call the authorizations department to get the repair approved. I called the authorizations department and they would not answer the phone. You must navigate 15 minutes of automated phone systems then you go on hold forever. They won't answer the phone, they won't call you back. If you speak to a person they tell you they can't do anything until you talk to authorizations which is a dead-end. The next part of the process is for me to pay for the fix and them reimburse me. Something tells me they are not going to pay anything.

It took me 15 minutes to get through the ridiculous automated phone menu, just to be put on hold for over an hour. I'm still not sure any human beings work for this company. Why am I going through all this trouble? They wanted to repair my heating unit, that was already older than the expected life. We decide to replace the system. ORHP said they would PAY what they thought was a reasonable amount to make the repairs. GREAT! Except they haven't actually paid. In fact, they still want an itemized invoice...we don't have an invoice. It's being financed for 5 years. And they aren't paying what we actually bought, they are paying what they agreed to pay...someday. It's been over 3 months. Still on hold as I type...

First repair took 7 weeks, so no heat for all that time. They kept lying to me about status and slow rolling me. Now after needing a second repair, we're 2 weeks in and it's the same story. "Oh it should just be a few days. We're 'expediting' it." But I'm still without AC and the repair company says they don't know why and has no info from ORHP. ORHP apparently sat on this and did nothing for at least a week. Also, if you don't have a name or extension, expect to spend 20-30 minutes on hold waiting. If you leave a message because you can't get your representative, they just ignore it, so you have to call back anyhow.

Our geographically dedicated Account Executive has been very easy and helpful to communicate with via email. I am now expecting a refund on the extra $150 fee I should have never had to pay. Will update to 4 or 5 stars when I don't have to go through this ordeal to pay the correct amount of money for covered services. ORHP needs much better policing/training of their contractors and better transparency upfront toward their customers. Also, be able to answer the phone within 3 minutes or less, not 45.

Purchased a home and the sellers and our agent provided an Old Republic Home Warranty to make us feel comfortable with the purchase. 9 Days after the purchase the A/C quit working. Called, they sent a repairman the next day and lo and behold after 9 days of working fine they said it was pre existing and would not cover the repair. I would rather have the 1200.00 that was paid for this useless warranty to help with the replacement of the HVAC system. Their product is not worth the paper it is written on. They are a rip off from what I am reading. Looks like we will have to settle this through legal means. DON'T WASTE YOUR MONEY ON THEIR HOME WARRANTY.

We contacted Old Republic home warranty regarding a minor leak in our filter. They scheduled a service call (with co-pay). That service repairman replaced a part, but in the process broke something else. He said he will talk to warranty company to approve the entire thing, but then came back and said the warranty company is not improving anything including the original order. They then harassed my wife with phone calls to pay for the original replacement, and I am out another $1000 for the part they broke that they also couldn't get approved to warranty company.

My refrigerator water dispenser and ice cube maker went out...Long story short I need a new refrigerator and you have to go thru so many challenges....It may be another 7 to 10 business days before the purchasing Dept reaches out!!!! They do not put their customers 1st....It’s basically how less they spend and more money you have to as a customer!!!!

If there was an option to give zero stars I would. We have been trying for over 4 months to get our refrigerator repaired. We had countless phone calls that I would wait on hold for over an hour only to be hung up on. It took over 2 months the first time to get broken parts sent to us. And then another month to get even more broken parts. They promised new parts would be sent, only to have refurbished parts sent. After everything is said and done and lots of time wasted, they offered us $417.84 to replace our refrigerator. It has been an absolute nightmare. A home warranty should give you peace of mind. They are incompetent at best. Don’t waste your money.

It has now been almost two months waiting to get my dishwasher fixed. Numerous phone calls and a visit from a technician and I still can't get the repair authorized. The dishwasher is 10 years old and has a broken control board the warranty company want the technician to write a report saying why the item is broken he said it is old and is broken due to wear and tear. The warranty is demanding a second opinion so here I am waiting for one of their technicians to see my old dishwasher. Today their technician cancelled an appointment for 1 pm at 12:45 pm! I have experience with other providers and know that warranties are complex but this has been ridiculous and frustrating. The next time a realtor offers me this as part of a transaction I am going to request a different company.

This company is not about warranty, it is about how to screw people. They play games when time comes to pay. I was told I am getting reimbursed 100 percent of my 3000 repair while my entire family was down with Covid. Their vendor doesn’t show and no hot water in the house. I use. My own with three quotes and use cheapest one. Then they play good cop bad cop game and turn around to try to give me half. I have refused because I am going legal route. A I GOING TO TRY FOR CLASS ACTION LAWSUIT. Please join with yours.

Sarah A was extremely professional and helpful. She resolved our issue completely as of 3/3/2021.

The are among the most expensive one and you get the least satisfaction. I am more than happy to say I DID NOT renew my plan with them. For the item that need to be replaced they offer 5 months leading time while I see it can be delivered weekly (from all appliance seller). They ask if you want you can go with reimbursement that is really unfair.

I have had an issue with my air conditioner and plumbing. According to the terms of my Home Warranty Policy, these issues were immediately submitted and acted upon by Old Republic Warranty.

We got their home warranty when we bought the house. And even got additional coverage for up to 4 refrigerators because it is a big house. Then 1 refrigerator started having little frost and then leaking so we took it to the garage. Meanwhile the other refrigerator in the kitchen could not get its door closed. So we called this warranty company, and they sent Aall appliance repairing guy in. Their repairing person Eugene found the problem and said he just need to change the unit behind. He said he would come back but asked us to make sure to turn off the fridge and ice would be all thawed 48 hours before he came back. And he would check the other refrigerator more carefully at that time as well as he could not see the temperature difference this time and he is running for his next appointment.

Haven't have a reason to use the warranty as of yet, but find having it as a good peace of mind when buying an older home. Was recommended by our realtor which was paid for by the previous homeowner as part of the selling point.

I am currently working with Old Republic Home to claim a water leak on water heater. It was determined by their services provided on Monday 3 pm that water heater need to replace. I was told the water heater will be install next day. It's still not done as of Wednesday. I spend over 6 hours try to get this problem resolved and even as of now, there still seems to be no solution. I am willing to hire my own guy to replace and get reimburse, Old republic only willing to reimburse $458 for labor and material. The cost of water heater is at least $700 already plus labor cost is $300. My tenant already has no hot water for over 4 days, if you don't care about of the business. You should stay away from the warranty business. You are messing with people's life. It's a nightmare to deal with them, before consumer chose then as your home warranty company, think again. You might as well not buy the home warranty and save the headache and frustration.

So it is now December 2nd and they were able to resolve the issue, so all in all between getting the parts and getting the tech out here it was about three weeks. Updating the review to two stars because the tech is good and they got the parts in less than 20 days...

As a Realtor, I was encouraged to give Old Republic a try. I purchased a Platinum level policy with Old Republic in August 2020. In September 2020 I requested Service for my oven and clothes dryer. The first contractor they matched me with would not accept a check or credit card for the service call. After some discussion with Old Republic, they sent another contractor who came and said he would need to order parts. Two months later, I still have a broken oven and a broken dryer. The contractor will not answer or respond to my calls. I was promised a repairman to fix my appliances between 8 AM and noon on 11/18/2020.

This company was unhelpful, frustrating to work with, and sends out incompetent technicians. I called them to look at a furnace issue and the tech they sent misdiagnosed it. I consulted with two other techs because the issue was very serious and ended up having to replace the furnace. The warranty company wouldn't pay anything b/c their tech said there wasn't a problem. Then I had a minor plumbing issue. The plumber they sent out quoted me $4K to fix a toilet leak, told the warranty company not to cover it, and then couldn't give me a quote to justify $4K to fix a toilet. I ended up firing this warranty company and they took most of my money (calling it pro-rated). They really cost me a lot of time and money. I don't think my realtor is ever going to recommend them again because this was completely useless.

We purchased a home warranty when purchasing our home and 4 months later made a claim on the garage door opener. We were told it could take up to 48 hours for a repair man to come out even though our car was stuck inside the garage! After 48 hours we called the dispatch number and instead of helping us get a repair done or re-assigning the repair to another company they said we would need to call the company ourselves to see how soon they could come help us. Why would anyone spend the money for a home warranty that didn't insure your repairs would be taken care of. Do yourself a favor and do NOT use Old Republic, this type of customer service is unacceptable.

After almost a full month without a working fridge while pregnant, ORHP's "resolution" was that they completely denied my claim after the part could not be repaired because it was water damaged. So we had to buy a new fridge. I'm completely furious with how much of my time they've wasted for this outcome–if I was going to have to buy a new fridge, I could have done that WEEKS ago. We've spent so much extra money on takeout while we waited.

Do not buy this warranty!! My built-in refrigerator water and ice dispenser was not working. A guy came after two weeks and told me that I have a plumbing problem and that I have to cut the kitchen floor open and run a new pipe or do it from the ceiling. I called my handyman who fixed it in 15 minutes and didn't even charge me for it!!

I've had Old Republic for several years now. They've gotten consistently worse each year, and I will not be renewing. I put in a work order for a dishwasher repair on 7/23. It's 10/21 and they have not fixed or replaced it. Every time I contact them the time estimate until replacement gets longer and longer. At this point I'll likely not have a replacement (you know, what I pay them for each year) until 2021 (6 months after the original work order). The agents all give different answers and the supervisors are extremely rude. I have 7 months to find a better company....which shouldn't be difficult. Horrible experience.

Purchase home this year 6/15. AC went out 2 weeks in. Had home warranty through Old Republic, gave them a call, they need policy number, took 2 months to get policy. Oh they didnt authorize the fixes.

Terrible service at Old Republic Home Protection in San Ramon. I’ve used Old Republic Home Warranty ORHP for the last 10 years on several of my rental properties. I got a call from my tenant stating ORHP canceled the policy and decided not to renew. ORHP did not send notice to me via email, US mail or a phone call. I’ve been on an automatic monthly payment plan for 10 years with them. They decided not to renew without any notice whatsoever and when I ask them why they would do that to a customer that’s been with them for over 10 years she said that’s their policy, they’re not required to notify you that you’re losing coverage. It’s up to you to figure it out on your own. I’ve had other issues with ORHP bad service companies but I cannot believe their corporate office in San Ramon operates this way and continues to stay in business.

Old Republic sent a plumber to fix water coming through my ceiling. The plumber they sent was TOTALLY incompetent. He poked 2 holes with my broom and left. The damage went from a few inches to over 8 feet by the time Old Republic got him back to fix the problem. I now have $4300 in verified damage (had contractor come and fix and restore), and Old Republic is only paying $150 for the 2 holes (regardless of size it is $100 for 1st and $50 for 2nd) and put in a damage claim to the plumber's insurance. That they are supposed to vet who they send to me, seems not to concern Old Republic. That they did not send someone out immediately for water leakage, does not concern Old Republic. That they are the reason I have this much damage, does not concern them. DO NOT USE OLD REPUBLIC!

I realized we had a leak due to watermark on the ceiling in the garage. I called Old Republic and they sent out a plumber who claimed it’s the toilet. It is impossible for him to know this because he did not do any work to diagnose the problem. Old Republic disregarded what they said and sent out another plumber. They new plumber came with that same diagnosis because they said it was the toilet before they even came through the front door. Oh surprise! surprise! Old Republic claimed this so called toilet leak is a pre-existing condition and it is not covered so they cannot do anything for us. This is a scam and they are telling these so called professional what to say in their diagnosis before they even investigate the problem!

This is the second home that we’ve had Old Republic home warranty with. Our first time was with a large house in San Antonio with a swimming pool, dual A/C units and all electric kitchen. All of our submissions were handled ok with the exception of one A/C call and I blamed that on the A/C technician and not Old Republic. Fast forward to a new house in another city and our experience has been dreadful. We’ve made 4 claims (washing machine twice, well system twice). It never fails, the failed item is never covered. The tech working on the last issue (water well controller) even said, "I bet you they won’t cover it." Sure enough, they didn’t. So I had to cover the $1400 repair. I told the Old Republic rep that I would not be renewing my coverage when it expires in November 2020.

Do not I repeat do not get this company for your home warranty!! I’ve been waiting for them to either fix or replace my dishwasher for 3 months. I have had 5 techs out here and nothing has been done. DO NOT BUY THIS WARRANTY!!!

I have had Old Republic for two years and they have done nothing but take $100 service fee three times. I called them out in 2019 because my A/C was not cooling. The HVAC Tech told me that it had a leak, but that he was new and did not know how to check for a leak and took my $75. I had a leak in my plumbing and called to report where the leak was and was told by Old Republic that it would be covered. Their plumber came out only to tell me that it was not covered and took my $75.

Although the temperature now is over 100 F now, it is not possible to get service through Old Republic. I placed a service request two days ago and did not make a fuss about waiting two days in this weather. The assigned service company has one of the worst rating in town with mostly 1*(One star) rating and history of unsatisfied customers. The technician was unsure of what he needs to order and how to get approval for the repair and the Automated phone service at Old Republic announced that their office is only open from 8:00 am - 3:00 pm, but at 2:30 it was already the answering service. Everyone has a COVID -19 excuse for not doing their job. While many of the A/C service companies in the area are still providing quality service on time. Old Republic is sleeping on the job, they got your money and there is not much you can do about it!

Our AC stopped working and we had to call this company 5 times with 5 different men coming out to our house to fix our AC and none of them could fix it. Finally, the last man said that we needed a new compressor, but Old Republic is not going to replace that! ACs are supposed to be covered! This warranty is useless!! I think they keep stalling because in 3 more months our warranty will expire.

I am having a challenging week. I reported the failure of an air conditioning unit on 8/3/20. I had to complain on 8/5 because I had not been contacted. Today, 8/7, I held for a little more than two hours to speak to customer service. The matter is being "reviewed" since it happened so soon (eight weeks) after the start of the warranty that it may have been an "existing condition." It appears customer service looks for any hint of an excuse to stall or deny a claim. In the meantime, we have Texas heat in the 90s. Maybe these people will come through, maybe they will not. Plan number **.

Plumbing leak literally took 3 Weeks to get someone to our home and not covered! Same month our Refridgerator went out. A month later no resolution. We gave up and paid for our services and will drop home warranty! Our realtor purchased our home warranty as a gift, she would be so embarrassed to know her gift was useless! SCAM.

We submitted a claim for our pool pump leak. The service provider came out and agreed that it was a legitimate claim. However, once Old Republic received a quote of >$1,500, they denied the claim. They said it was preexisting. This is not right and they should be shut down immediately! They had no problem taking our yearly premium, though. Also, good luck trying to get a live agent on the phone. I waiting for over 2 hours and then I just hung up. Terrible company!

Our A/C stopped working in the beginning of July and we had insurance from Old Republic. I was expecting them to find a solution within a few days, however it has been almost a month and it is still not fixed. They cannot find required part and they don't want to replace it. I don't know how longer they are going to search for this part but it is August in Houston where you cannot survive without A/C. Terrible customer service, I am so disappointed and doesn't recommend them to anybody.

Stay away from this company! My AC failed in July. Very hot in Las Vegas. I called ORHP to file a claim. Could not reach a live person so I left a voice message. After more than 3 hours waiting for a call back, called again and reached a live person after 3 additional attempts. Was told their dispatch still had not reviewed my order to send out one of their in-network providers. Was told to call a repair provider of my choosing. I did, received a very expensive quote for repairs and determined it was more sensible to replace the unit. ORHP was made aware of the situation and cost through voice messages because it's next to impossible to reach a live person or get a call back. Horrible customer service! Ended up replacing system. ORHP only paid $1806 out of $8500 cost! I will NOT be renewing my policy with this company.

If you would like to wait about 3 hours to contact one of the representatives, and about 2 weeks to get your ac repaired in the middle of Arizona summer.. go ahead. Get this crappy home warranty. They suck.

I am a retired real estate professional and I have been responsible for placing or ordering over 100 plans with Old Republic over the past 20 years. I know the drill. Now they can't even answer their phone. That is how bad it has gotten. I am sorry but I can't encourage others to do business with a company that is this poorly run.

Not the easiest to work with and after the warranty expires, you do not get support to have something fixed, that should have been fixed when The warranty was in place. Refer less than accredited companies to do the work. Very unhappy.

0/5 stars. Our first experience 4 months ago with Old Republic was incredible. Our Samsung fridge went out and someone came out within a week to fix it. He fixed it that day and was very polite and professional. His Way Appliance service was awesome. Fast forward to June 12 when our fridge goes out again. Understandably, this is during a global pandemic, but this situation has been horrendous, unprofessional, and just plain rude. Our service tech from Service Care, Inc. came out 6 days after I placed my service request and overcharged me ($100 instead of $75). I questioned him because of the last time and the email specifically stating $75 service fee. He said it was the compressor and said he thinks ORHP would likely replace our fridge instead of having it fixed. Surprise, surprise! They didn’t and won’t. Even after our fridge has broken twice in less than 6 months.

My A/C went out after 2 years. Took me DAYS to get through. When I finally did, they said it's still under manufacturers warranty. But the part is the only thing covered. Labor and installation cost over $2400. ORHP would not cover. So I said I want to cancel. Then within an hour a supv called and said maybe they can pay part of it if I send the quote. I did and never heard back. Worst customer service and they do everything they can to not pay. Don't waste your money!!

I am a Home Warranty Plan holders from Old Republic Home Protection. I initiated my service request fro Air Conditioner not working on 06/08/2020 and was told to pay $100 or less (If it cost less). On 06/09 a technician came from Stewart Enterprises and tried to diagnose the problem and said that it is with the Zoning Board. I did not believed in this person as he had trouble diagnosing the problem. He was on the property for like 20 mins. After this I was contacted by Old Republic and was told that Zoning Board is not covered and was told that so they can get it replaced for $500. They told me that the service costed $65 and told me to pay $100 which is insane.

I have had this most HORRIBLE...experience with Old Republic Home Protection!!!! I just bought a condo which I got the Platinum home warranty. I have yet to receive a dime from them 3 months later. I live in a high rise/15 floor all glass floor to ceiling. Neither bedroom windows opens only balcony door. It started back in March when it got up in the low 90s. Went to turn on AC. Didn’t work. Called ORHP. For a contractor to enter my building you have to be Licensed & insured. Which makes sense. After several days giving me the runaround & contractor's name. None of them had license & insurance after my HOA office checked them out. So I had to find outside contractor.

One Saturday, we submitted an emergency service claim (yes, it was a true emergency by any definition) and finally received our service provider's information 5 hours later. In that same email, we were told that ORHP decided that the problem was not an emergency (?!) and that the provider would contact us during normal business hours to set up an appointment. If we wanted to contact the provider and arrange a faster (after-hours) time, we would have to pay extra. The only problem is that the provider they assigned us was permanently out of business and the phone number we were given was disconnected! I logged back into the system to see how to contact someone at ORHP over the weekend, which I learned is not possible.

Do not use this home warranty company. They did not help me in many ways. I had to find my own repair persons. I made multiple calls to ORH. NO RECORD of my calls when promises were made. I was verbally approved to have repairs done by one staff member, but the next one told me that the staff member made a mistake, and I will not be given reimbursement for the work I needed to be done and had done. Plumbing issue! Due to the pipe running on the outside of the house, umm, all plumbing has to run to the outside of your house, where else would it dump out. A main line blockage was thus not covered! And had I not taken care of the blockage in time and my house filled with sewage, apparently, they would not have covered that either!

I received a call from their corporate office, And received great customer service, They actually covered the maximum of $1425 and issued me a check asap to cover half the cost of the plumbing bill for the drain, I am very satisfied and do recommend Old Republic.

I have a Platinum type of account. Which means the customer is expecting to get the highest level of claims experience. My first claim was a disaster frustrations onward. There were 3 plumbing issues I raised. A water leak from a pipe outside the structure of my home by the foundation, another leak from my kitchen incinerator and lastly a leak from a faucet in a bathroom upstairs.

Purchased a place in the Phoenix area and it came with this home warranty. As soon as we needed the AC it didn't work. Called in 5 AM on a Wednesday, Thursday the repairman came and worked on the unit but it needed a compressor. By Monday I receive a call that the compressor needed to be replaced and would be covered under warranty...it will be "ordered" and it will take a few days to get there. I had to buy a stand alone unit for my family to use. $400 to keep one room cool to survive the weekend. So now it's been over a week and I'm losing my temper. Called some random repair guy just to see what it would cost and how long I should expect it to take and he told me he could have it done today...what the heck?? Supervisor (from ORHP) calls me to inform me work will be done by tomorrow...I'm not going to hold my breath.

Based on other reviews, a lot of this is going on. Avoid this company at all costs if you can. I purchased a home two months ago and a warranty was included in the sale. I had an electric hot water heater that was way too small for the house--we couldn't even fill up a bathtub. I called to see if it would be covered to get a bigger one that would work with the house. I figured it might not be. I was told DIRECTLY by two different people that it was indeed covered and to go ahead and request service on it. Fast forward two weeks later, and after hearing nothing from the company, I call to only be told that it is not covered and they would not honor the request. A supervisor called and argued with me about the issue and said if I decided to take them to court, they would be covered.

This company Old Republic will in fact lie to you, and steal from you. I am a disabled man living alone in Arizona and now it's 104 outside and 95 in my home and ac doesn't work from a poor repair made months ago from Old Republic and now I'm literally dying in my home and just want to be comfortable and literally no one cares at all especially this "Sierra" in customer service. This "Sierra" actually laughed at me when explaining my situation. I believe ill call the media and an attorney... BOTTOM LINE: Old Republic will lie and steal from you, EVEN of you're dying. Very low ethics if any at all, DO NOT USE THEM. Good luck God bless.

They could not get a contractor to my house when my toilets in a brand new home were backing up. They told me to find someone myself and remit the claim after. They denied the claim as something not covered because it was in the yard and not inside the house. They wouldn't have paid the entire amount of the claim even had it been covered. They suck. I would NEVER buy a home warranty. They make a killing of people dumb enough to buy one.

For the past two years I had been perfectly happy with ORHP, no issues, great price point, and had all repair requests approved and handled promptly. However, I can no longer leave a good review. During renewal, I learned how outdated and inflexible they are as a company. Two years ago, my Realtor signed me up for the first year free as a perk of buying a new home. I had no control over the plan I was given. Upon renewal a year later, I removed the refrigerator coverage which cost $75 as I knew I would be getting a new one that would come with 1-year warranty. When it came time for my 3rd renewal this past February, I tried to add the refrigerator back on and was told once something is removed it can NEVER be added back on.

I have a plumbing issue in my kitchen causing both sinks to be backed up. There is no one contracted with Old Republic in this area to fix the issue. I can find someone on my own, pay the entire bill and then wait to be reimbursed by Old Republic or I can wait for another 7 days for Old Republic to send someone to fix it. (An out of area contractor) I am a senior citizen on a fixed income. I can pay the service fees but not the entire bill. I, also, need to be able to use the kitchen sink. This is the second time I have called Old Republic this year requesting services that are covered under my plan just to be told that there are no providers to send. I have been a faithful customer for 10 years, but I think it’s time to take my money elsewhere. So disappointed.

To sell my house, agents required I provide them with a work service history. Old Republic doesn't have anything online that I can print out... only the services requested in the past 90 days. When I called sales/customer service, they were perplexed at such a request. Their supervisor was unwilling to even send a statement to me indicating no services had been rendered since my contract. This demonstrates zero accountability.

Old Republic Home Protection is a waste of money. Our HVAC broke down right after home purchase and they forced us to use their "contractor". They sent out an unqualified person who was not even able to legally do the work in our city. He tore the furnace out, took the money and ran. We had to purchase a 2nd furnace from a reputable contractor. No heat for a week when the temps were down to 20 degrees at night. Cost us thousands more than if we just hired a contractor on our own. Don't be fooled when a realtor tries to tell you you'll be covered with this insurance. This policy is a joke. If you call for help they give you the runaround and stall then try to give you a few hundred to go away. Not sure how they are still in business.

I bought my house in mid November 2019; didn’t move in until mid December. I used the ac/heat the beginning of January and noticed an odd sound. I wasn’t told by the seller that he bought a house warranty and he didn’t disclose any issues. It cost me over two hundred dollars for a diagnostic. After finding out it’d cost over $1500 to repair, I called the real estate attorney who then said the seller had a house warranty. I called Old Republic and they refused to cover repair saying it was a pre existing condition and that it has to be in working condition! I then asked about maintenance for the garage door which is working but obviously needs to be checked because of scraping sounds. They claim pre existing condition...then contradicted herself when I asked exactly what was the point of the warranty if they refuse to fix anything. The seller paid over $600 and I’m now going to have to pay out of my pocket on a house I just bought.

Worst company ever. Forced my family to go without heat for at minimum 5 weeks (still on going) in the middle of winter. Agreed to replace heat system had us sign contacts to agree to pay our portion. Then when it came time to replace the system they pulled coverage. They also work with the worst service techs in your area. Literally the worse companies. Almost killed are family by saying there were no issues when in reality there were several cracks in a heat exchanger. Do not purchase coverage from this company.

We bought a home that came with an Old Republic Home Warranty. We had a few minor things happen with the house that they covered with no problem but when it came to our Wolf double oven we had to battle with them every step of the way. They sent out a repairman, who we later found out wasn't Wolf certified, that totally didn't know what he was doing. Unfortunately, we found out on Thanksgiving (while trying to cook the turkey) that the bottom oven would only heat to 181 degrees. We never use the bottom unit so it wasn't something we even thought to check until we actually had to use it. Plus, that wasn't the issue he came out to fix/and it had worked BEFORE he "repaired" the unit so it didn't even cross our minds to test it after he left.

Called to submit a request for service due to a smell in my laundry room. Service provider was sent out and said there is nothing he could do and we wouldn't be charged. Received a bill for service fee anyway.

This home warranty is worth absolutely nothing for your home seller. DO NOT place this on your listing if you want to get any assistance with repairs as they will do their best to find a way NOT to cover ANY items! WORST WARRANTY EVER!!!

I’ve been using Old Republic for several years now. Apart from one provider who did not work out so well, although he did eventually get the job done, I have been impressed and very happy with Old Republic. This is especially true with the last problem I had which required some extensive work and Old Republic came through for me. I recommend them very highly.

I called about my water heater making a terrible racket. Called Old Republic Home, they asked a ton of questions, I explained exactly what was going on, and they said it should be covered. After paying for a technician to come out, he said that the water heater should definitely be replaced. When the technician called to get the repair approved by Old Republic Home, they changed their tune and said that the repair wasn't covered because "it is still producing hot water." Rather than simply asking that one simple question when I called the first time, and saving everybody's time, and my money, Old Republic Home feels the need to send a technician out there to verify that it isn't producing hot water. I'm so mad that I let my realtor talk me into paying for this pseudo coverage. Needless to say, I will not be renewing my "home warranty".

My pool pump motor is so loud the neighbors call me every day complaining. I called Old Republic a week ago and they sent someone out and he agreed it needed replacement however they will not replace “as it is still working”. Seriously?! I’m an active Realtor who uses Old Republic in my business - should say “used”.

It's amazing how nothing is covered that needs to be fixed. Do not get a false sense of security that your home issues are covered because in most cases, your policy is worded not to cover what you are probably going to need help with. Now I am aware there are different levels of plans but I was not made aware of that when I bought our house. First problem was the refrigerator was going out and when I called Old Republic for help..guess what, "Your refrigerator is not covered..so sorry." Next, we just had heavy rains and our roof is leaking in the kitchen. So I called for help and guess what. "So sorry. Your roof is not covered." Just saying, when you need help don't plan on Old Republic doing a thing for you. It's not covered. So sorry.

I had nothing but good things to say about OR before today. I have been Property Managing for 15 years and never had a negative comment about them until today. Thanks to a representative named Judy. Very rude, very short, seems like she's an unhappy person. That one experience with her put a bad taste in my mouth about OR. It's a shame because the company of itself is great but that darn Judy need to retire.

I called them regarding our water heater not heating water, they sent out a plumber that afternoon & he said the water heater wasn’t working properly, yes I know this. So he said it’s the heating elements, ok so now what? He said he would change them out real quick, so after dragging our water hose into our home & draining the water heater, he changed them out, still no hot water, now a small amount of Luke warm for about 2 min. Ok he will be back tomorrow - why? So I phoned Old Republic again & told them what he said, so they called him & asked him what was the issue & he said he had no clue!

I have been working with 9 different home warranties as a contractor and also as a home owner before and I can state based on my experiences that Old Republic do all the effort to serve as better as possible the homeowners to address the different issues. I understand there are some frustrated homeowners who open a new home warranty and want next day to address the problem and also to replace appliances and AC units or even full bundle system of HVAC but as I can see ORHP do the best effort to do the repair or replacement in the best way.

Absolutely worthless. They will respond quickly and connect you with service providers but the contract has so many grey areas and questionable outs that they are able to never pay for meaningful repairs. Huge waste of money. Avoid. Borderline dishonest.

I bought my home a few days ago, the A/C was working fine, then it quit. I did have a home inspection prior to closing on this house, the a/c unit passed. Last night it broke down. Called ORHP. They sent out a repairman. He did his job. Found out that it should not have passed inspection. They refuse to make or cover ANY repairs. DO NOT WASTE YOUR MONEY. Buy a different home warranty. They are a scam. But they did say if I buy a new A/C, they would cover that one, really? They will cover a new unit with manufacturers warranty? Then why do I need them???

I called Old Republic because the dryer was not drying my clothes. The repairman said the vent was clogged and it was a building problem. The building manager said the dryers are ventless, there is no vent but the repairman was not knowledgeable about that. My dryer is still not working and I will have to call a repairman to properly clean the dryer. Old Republic still wants to charge me even though the problem was not fixed. I did not get to choose my repair person. I have alerted my real estate friends about Old Republic’s lack of good customer service. Do not recommend getting a warranty contract from Old Republic.

On 5/20/2016, I put a claim to Old Republic Home Protection (home warranty) because we only had hot water for 30 seconds and then it went ice cold. ORHP sent J and M Services KC who could not resolve the problem, stating “shower valve needs replaced”. I tried telling the representative that it was a housewide issue, not just one shower. Our issue affected every shower as well as every sink faucet. The representative would only test the water for a couple of seconds, he refused to wait the 30 seconds that it took to turn cold. On 7/07/2016 ORHP sent a different company as the issue still had not been resolved. Once this representative showed, he noticed that the secondary water supply line had not been turned off all the way and was dripping inside the wall.

They are the worst!!!! Do not purchase a home warranty from this company! I have been without a washing machine for over a month. Initially they actually referred me to an appliance repair company that doesn’t service my area. Since then, they referred someone else who has tried to repair it three times and has concluded it is not repairable. They have repeatedly told me they have not received that information from the repair tech while the repair tech said he has told them twice. I basically told Old Republic to forget it and my next call was to the realtor that referred Old Republic in the first place.

I have been a loyal customer to Old Republic for the last 15 years and today, I am beyond disappointed in their customer service and business practices. To make a long story short, my oven broke and they replaced it with a much cheaper oven that does not fit in my kitchen. Rather than give me another option, or replace my oven with the same make and model that DOES fit- they refuse to help and said that the policy only says they will replace the oven. It does not have to be the same make, model, brand, color or DIMENSION as the previous model. What kind of scam is that? I currently have the new oven sitting in my dining room, and they have offered to return it for a 25% restocking fee. OR- a payout of half the price of the cheaper oven sitting in my dining room. Total total disappointment- and this is with the Platinum Protection Plan. DON'T WASTE YOUR MONEY!

Sent an sub-standard company to check my system (which cost me $100) and the company reported back that the system had cut wires and was missing parts, which was totally untrue! (It has since been checked by a REPUTABLE company.) Old Republic said therefore, there was no coverage and they could not help. They will not return phone calls to-date and have been dragging these situation out for weeks. It appears they will take all means possible not to pay a claim! This company should be avoided at all costs. Buying a home warranty from them is throwing your money away!

I purchased a townhome that was covered by Old Republic and it had an additional coverage of plumbing. I called several times about the heat and the 2nd or 3rd time one of their vendors came out he said the heating system was wired wrong. Old Republic would not send anyone else out until I got the wiring fixed. I ended up having to have a whole new heating and air system along with new trunk lines. There went $8800. I had to have the stove replaced because it was a 30 year old system and no parts were available to fix it. They did send me a check of what it would cost to find a stove comparable to it so I made out good on that one.

I am a tenant in a property that has a home warranty through Old Republic. They did not like the quote from the first company that came out to replace the A/C coils in an old unit. They had the Landlord get another company to come out. It has been one week and the coils have still not arrived. The A/C company told me that they would not give him a date when they would arrive nor a tracking number. The landlord called and tried to get a tracking number and they were told they would not provide one. The original A/C company would have had them here next day with express service. No one wanted to pay for that. I am renting a house with no A/C in Bryan, Tx where the temperatures are exceeding 100 degrees and the internal temperature of the house has been as high as 94 degrees. Shame on the Warranty company and shame on the Landlord.

This company makes you pay a whole lot of money and does not resolve your issues when you need it. Paid about $800 and when I needed repairs, they never resolved the issue. SCAMMERS! DO NOT PURCHASE ANYTHING FROM THEM!

I just purchased a house and have Old Republic home warranty protection. I had to call Old Republic due to issues with 1 of my tankless water heaters. They couldn't get someone out here for a few days so said I could call someone myself and they would reimburse me or wait a few days for them to send someone out. The plumber came out, "Diagnosed" the problem and installed the parts. I called Old Republic later the same day to let them know the issue was NOT fixed and they said they would send the plumber back out and I would not have to pay the service call fee because it's the same issue.

I had a water heater leaking and it had to be replaced. They only paid $500 which left me with over $800 to pay. So what is the point? If you add up what I paid yearly for the warranty and what I paid out-of-pocket plus the trade fee, I pretty much bought myself a new water heater. Don’t waste your money. Just put some money in savings. Not worth it.

I have no idea why a title company would even allow Old Republic home warranty as a warranty option. We have had 3 different ac companies out and 1 appliance company. In all cases Old Republic sends the worse reviewed companies in town. I ended up for both the ac and the appliance to find my own reputable companies to address my issues. I wish I would have read the reviews before ever going with Old Republic but I suspect they are all terrible.

Had problems with garage door. Called Old Republic. They would not cover somebody to come out because I did not put screws back in the case. Okay fine. I paid out of my own pocket. Problems again with garage door. Called back. They said they would not cover it because I did not send them a receipt from 3 years ago that prove that I paid out of my own pocket. Told them nobody told me to send a receipt. They said it was in the fine print on the brochure. Got hung up two times. Very rude customer service. Kept transferring me. Told them going to cancel. They told me put it in writing and send them a letter.

RUN!! We recently purchased a home in Queen Creek AZ. Upon moving in, we discovered that the garbage disposal, sink and dishwasher failed to drain properly. While we have an inspection, the water wasn't run long enough and the dishwasher wasn't run long enough as well. I contacted this company to exercise my rights under the warranty. I explained to Keisha that it did appear that someone had attempted to repair it but it looked as though it was done incorrectly. She told me that if it looked like someone tampered with it, they do not cover it. REALLY??? Why am I at fault? I just moved in! Plus they charge you $75.00 to have someone come look at the problem. It's typical insurance. Pay the premium and they do anything they can to not honor their end of the bargain. RUN RUN RUN and do not fall into the same trap I just did.

The breaker tripped on my AC unit. I called for a service technician. The company gave me a window of time when the tech. would arrive. The tech arrived early and I was not at home. My neighbor called me and said there was a service tech on my property. I said tell the tech. that I would be home in 10 min and wanted to be there before he started working.

I signed up with the Old Republic Home Protection company beginning of May 2019. In July my AC unit was not working and hence called them to take a look at it. The company or contractor assigned was Bennett and Sons sure enough the tech comes in checks it out and charges the trade call fee of 100$. Fair enough. The results from the technician was that the compressor was not working and needs a replacement even though a new compressor was installed last year 2018.

First time home buyer. Comes with a warranty- Great! First time calling last year Late August- It's HOT, A/C check? After back and forth over a week, finally set a date for it to get looked at. Guy calls 10 minutes before the apt. about a car accident and I never hear back. I Youtube teach myself how to tinker with things and get the A/C going, and then it's winter, so it's fine. Second time calling- get a plumber out here, routine snaking and slow draining bathroom tub and sink is annoying. They say there is a break in the pipe all the way out in the yard by the fence, and I have to call the city to verify it's not a break in their line- because they would be responsible. Long long long story short, everyone denies it is 'their' line. So it's just 'my' line that is cracked and constantly filling with roots. Great.

Beware of this company. Learned today that if any of your items are covered by an existing manufacturer's warranty. Old Republic will not pay anything. If it's not under warranty they will pay. Does that makes sense? My warranty on air conditioner we would have paid for parts so they would have only had to pay the technician for installation saving them thousands. But...since the parts are warrantied they won't pay for installation. Look elsewhere for your home warranty needs.

In early November of 2018 my dryer broke down. The individual that the service called to do the work was at my residence for several hours trying to figure out how to put on my belt to the dryer after waiting about a week. He called his own office and watched several videos on his phone to figure out how to do it. It was dark by the time he left after several hours at my residence. The repair man even admitted that the dryer did not sound right after he put on the belt. He also told me that the belt should last up to five years. I notified Old Republic immediately of the issue and they in one of the calls back they notified me that I can get another dryer, used, for additional price instead of fixing my dryer right the first time. The sound that the dryer was making continued until the belt snapped in early January of 2019. And I complained in writing as a result of that second $75 charge since they as I have indicated did not fix my dryer right the first time.

Worst experience ever! Horrible - no care for the safety of their plan holders. Customer service sucks, plan sucks - if I could give less than one star I would! We had our AC go down early evening with elderly people here. House internal temp went up to 90 and I didn’t hear back from those worthless people until late afternoon the NEXT DAY!

The worst service I have ever experienced. I would never buy a warranty from Old Republic again. I had a leak in my water heater. They told me to turn it off and they will contact a plumber. In a nutshell, the plumber charged me $100 for him to take pictures. It took over a week before I got my new water heater installed. The plumbing company installed a generic, no name brand water heater with an old bent up pan. He used my personal towels to mop up water from the basement floor (rummaging through my dirty laundry nonetheless). He left a hell of a mess all over the floor and on the water heater. He used the top of my new washer as a tool box; scratching it up. He realigned my condensate line, knocking it out of slope for drainage and left water all over the floor when he left.

Do not use! Especially if you do not have a great perfect home inspector. They will deny you right away on any repairs withing a few days of move in. They is no empathy with this company and they will go by their opinion of what is wrong before even considering sending someone out. If you can go with a different more dependable company. This is a waste of time and money!!!! I promise you.... Also they sent a plumber out to my house to look at water leaking from my upstairs bat to my downstairs and the plumber was there 5 mins and said, "Tell you kids not to get water on the floor and there will be no issue.and your warranty does not cover drywall.so there's that. But call us if you need us again." That is what I spent 75.00 on! Waste of money!!!!

Our air conditioning quit Friday June 28 evening and I placed a service call. Old Republic could not get a provider to commit on Friday evening and sent a response Saturday morning. They were still trying to locate a provider. They called me at 8 AM Saturday morning (June 29) offering to let me find my own out of network provider and they would reimburse me. I told them to keep the service open and I would try to get my own outside contractor and call them back when I had one. Within 10 minutes we had an appointment with On Time Experts Air Conditioning and they were out within two hours. On Time Experts diagnosed the problem of an old, leaking coil, some additional upgrades that were required as well as haul off of the old coil. Costs came out to ~$5,300.

This is the first time in 20 yrs that I have used this company for a home warranty with an escrow and it will be the last. They rejected my clients claim on her washing machine. They are not following the information presented in the brochure. This is what I call consumer fraud. Be aware. I am going back to Fidelity National Home Warranty. Never have an issue with them. -5 stars.

They will deny your claim and when you confront them with documentation of how their reasoning is invalid they just find another reason. After going through this four times and three weeks with about 6 hours on the phone I gave up. This place is a total scam.

I placed a service request for a dryer, they get a hold of me 2 weeks later, saying that they have been trying to reach me, and that they need additional information from my appliance (I did not have any calls). When I called them they kept sending me to different departments and was kept on hold and hung up on. So after they get the information they need, they will probably wait another week before getting the part to repair the unit. They are not reliable, they do not care to keep their customers happy, and they do not communicate well. The customer service rep was rude and did not care about the fact that we have been without our appliance for the past 2 and a half weeks. So if you are a homeowner, and expect to have your appliances fixed promptly, do not pay this company a dime.

I wish I could give less than one star. My issue was that they sent a plumber to my property to unclog a drain (covered problem) but the plumber was not capable of performing the relatively basic plumbing task. He was at my house for approximately 10 minutes. So I had to call a different plumber the following day (not through Old Republic) and pay him to unclog the drain, which he was able to do in less than 15 minutes. Then I get a bill for $100 from Old Republic for the "service call" by the first plumber who couldn't fix my basic plumbing problem. It's pretty much a racket; send a technician out, technician states he's unable to make a basic repair, then charge a $100 service call fee. Easy money. Do not use this company. They are not trustworthy.

I am a realtor who would recommend my clients to purchase this warranty. I called in for my client to have their HVAC serviced and was denied. I felt tricked honestly. If you don’t answer the questions right they won’t hold up to their service. I asked to speak to the manager Stephanie and I’m still waiting for her to call me back. I will never promote this warranty company to my clients again.

So I bought a house 6 years ago, I diligently went through all of my options regarding companies and plans and determined I wanted the “medium plan” from ORH, unfortunately my real estate agent signed me up for the bottom of the line plan so things I wanted to be covered weren’t, and I didn’t notice until after the 30 day upgrade window. At the time they said I could upgrade when I renewed, but when I renewed “they change their policy.” I had pretty good service with them if you consider anytime I needed to have something fixed it took them about two weeks because they had to get the parts. Since I was only paying for the call it wasn’t that bad. But I was a little annoyed that my 40 yr old dishwasher “just fine” and that the only thing wrong with it was Florida’s hard water. I call BS so I had to replace it myself.

Don't waste your money or your time. They send out overpriced technicians to review your claim and they do as little as possible to assist you in your troubles. I had three experiences with my plan while I had it in place (which I will not do again). The FIRST experience was when my pool pump stopped working (which we added the pool protection to the policy, mistake). They sent someone out and reported that they needed to replace the timer switch which apparently was faulty but once that was completed, the blower stopped functioning.

I’ve had many issues with this company. First I had my air serviced. They fixed the air. Now the heat automatically runs at a certain time every day and the only way to get it to go off is to run the air until it automatically cuts off. Next, I paid my service fee of $100 to a company that was dispatched to my home to fix my AC unit AGAIN and was receiving bills stating that the fee was not paid and I owed. Well if the fee wasn’t paid the agent wouldn’t have left. I would not purchase again.

The seller of the home I purchased bought this warranty for us during the sale of the house. I have called to get electrical fixed, heating fixed and now A/C fixed. Each time I've been told they have no service providers in my area. I live between Louisville, KY and Cincinnati, OH. They finally found a service provider for my A/C and he came out and did a diagnosis. He told them my A coil is leaking and the condenser also needs to be replaced due to it being on R-22 coolant. They originally approved it today 5/17/19 and called me back later the same day to say they were no longer going to let the service provider change the condenser. They then offered to let me take either a $500 check or myself pay over $2000 for the condenser unit. I didn't purchase this warranty but would never renew through these people and would advise anyone looking into them to stay away.

This company is a big scam and unfortunately people cannot come out of their contracts and get sucked into renewals. Their standard warranty covers nothing and you have to keep paying to cover your faucets, garage door or any other fixtures. Please invest this money in child's 529 rather than buying a warranty from ORHP. I hope this company goes bankrupt soon so people are not cheated anymore.

I can't give any lower than 1 star, as if I could, they would have zero. ORHP used to be one of the better home warranty companies, but no more. I have over 20 newly remodeled rental homes in 3 different states so I feel confident in my analysis of ORHP. This home in question is in the DFW area of Texas. With a population of over 6 million and hundreds of appliance repair places, you would think ORHP could find a repair company to repair a dryer that is only 2 years old, but obviously not. ORHP has failed to repair or replace a dryer in a timely manner. In December 2018 ORHP was notified of a defective dryer. Still to this date nearly 5 months later the dryer still has not been repaired. There has been one excuse after another and ORHP refuses to get the dryer repaired or replaced.

Just so others are aware, make sure you consider details of this company's service policies carefully before you invest in them. Twice they had an opportunity to reimburse genuine claims with our newly-purchased home. Twice they failed to reimburse anything. One was a roof leak the home inspector mis-diagnosed. The next was an aging water pipe that gave way. I called for a service request and OR sent a plumber out who arrived that same day. But the work was not reimbursed because the work estimate was not approved before the repair began. Since we had had no water already for a day and faced with several more days without water, I authorized the two-hour repair, thinking I would be quickly reimbursed. Bad idea. This company simply cannot handle emergencies. I would look for someone else with better service policies.

This company charges a lot of money for protection, I have used them for 2 years and every time I call about a problem there is always something they choose not to cover. I had a pipe leak behind my water heater. They only covered $108 (which I had to pay the $75 deductible) but they did not cover the contractor to remove the water heater or cut through the drywall to fix it.

Beware when placing service calls with Old Republic. They charge you a $100 service fee EVEN IF THEY CAN'T FIX THE ISSUE OR IT'S NOT COVERED. The contractor will request $100 when he walks in the door because he knows people won't pay after they hear "Sorry can't fix it, or not covered". I honestly think this guy shows up knowing it's not covered just so he can collect $100. I even asked about this before the service appointment and the contractor's receptionist gave me the run-around, telling me I need to make sure I know what my warranty covers. So it's my problem if it's not covered and I have to fork over $100. This is how Old Republic contractors make regular money--- often doing nothing at all. Warranty seems like it doesn't cover much. Don't go into this thinking you're fully protected. You're better off NOT having this warranty. Private companies have quotes and problem identification for free, THIS DOES NOT.

We have new home warranty coverage for 1 year through Old Republic. It is supposed to cover ceiling fans. The plan cost $580. Any time a service call is requested, the homeowner must pay a $75 fee. I was told by a supervisor at Old Republic that the fee is returned to Old Republic. Our living room ceiling fan broke. I requested service through the insurance plan. They sent out a provider, that I paid a $75 fee to. He said, "Yes it is broken, but I can only replace it with this standard fan." This does not match the decor of the house and I did not want that fan. I said that I would pay the extra to have a fan that would match the decor.

This home warranty company is a joke. They always have "unusually long wait times" when you call so you sit on hold for an hour, their customer service representatives are rude and hang up on you, they send out HORRIBLE companies to work on your appliances and then blame you when things aren't fixed properly.

I recommend not purchasing a home warranty protection plan from this company. All they do is give you the run around and take your money and when you have an issue all they do is put a band-aid on it. We have had to use this company several times for issues with our home, each time they never want to replace anything EVER. They won't approve a replacement even if the service tech recommends it. They just want to repair it and in our case not even 24 hours later we still have a non working toilet that was advised to be replaced but NO.

I recommend saving your money and not purchasing a home warranty through them. I had no choice as the seller purchased it and said, "Here you go!" I have issues with them not covering items, giving false information stating they did not hear from the contractor when in reality he said it needed to be repaired so they sent another contractor out who said everything was fine. A few months later that same contractor came out to do work and I asked him what happened last time, he said they are famous for doing these kinds of things so they do not have to cover items. I asked to speak to a manager and I got "nobody is available". Asked for a senior leader's number and was told "it is against company policy to give out that information". Last I checked this is a public company and I should never be refused a name/number, my policy helped keep this company in business. Save yourself the money, time and headache and do not deal with them!

New homeowner and 5 yr old Sub-Zero refrigerator came with the home. Purchased ultimate package. Contractor said he didn't want to drive all the way out to our area and wanted to fix it over the phone by walking us through it. He thought we couldn't find a simple reset button. We had actually already been trying the reset button but it doesn't work. The compressor is broken and needs to be replaced. Roof leak... Not covered. Window leak... Not covered. This is my second home and I will be mostly DIY on this one because it is 30 years old and additions are 15 years old. Don't waste your time. This insurance company is terrible.

A 2 year old fridge "covered" by our "home appliance warranty" that came with our home purchase was not covered. They read us the fine print that allows them to charge for their (overpriced, by the way) services. They explained we are covered if we had already had your appliances checked. Since we did not own the appliances when we bought the house, there was no way to do that of course.

This home warranty company is awful. I had a leaking recirculating pump in my garage and they had Jay's Plumbing come to my house to fix the problem. Jay's Plumbing told Old Republic that my pump was installed incorrectly so my warranty was voided. Jay's Plumbing has a very low rating and many unhappy customers and this is who is sent to my home from Old Republic. I hired my own plumber and paid over $500.00 to have this issue resolved. My plumber said my pump was original to my home and was over 15 years old and was not installed incorrectly. My plumber put this info on my invoice saying everything was installed correctly and the reason for the leak was just wear and tear and the age of the pump.

I have used Choice Home Warranty in the past. I called for service and the technician came out at a time that fit my work schedule, as in, after 4:30 pm. I recently purchased a home and the warranty was with Old Republic. Never made a claim with them. Icemaker stopped working, made an online request for service and two different companies stated they do not work after hours. When I talked to the customer service rep, she told me they only work during normal business hours. What about the majority of customers who work Mon-Fri for a living. Will not renew and will tell everyone I know about this company and its poor service.

I bought a house with no prior knowledge of it. The previous homeowners had only been there a short time and really had no knowledge about anything in the home since everything had been there once they bought the house. I bought the home with the top line of coverage. I ended up having to call about the AC (it needed freon) and the refrigerator in the first 2 years. I was ok with the service although the trade call $ was about what I would have paid if I had just hired someone to do repairs. And the wait wasn't entirely unbearable.

I have have had different home warranties with each house we have owned through the years. This company is by far the worst of them all. I have called them twice and both time, IT'S NOT COVERED. The first issue, the plumber came out and it was determined the cause of leak was not normal wear and tear. As a result, we had to pay the bill ourselves. It was very irritating to find out after that this plumber was paid $200+ anyways by the warranty company. What a scam. They don't cover anything. It's unfortunate, we had no choice in which home warranty company was selected when we purchased our home.

We bought a home in 2018 and the homeowner provided a policy with this company. We have had a water softener and a water heater that broke which were covered by this so called policy. Both times the company gave us runarounds when we tried to collect. They finally covered a small portion of the water softener and denied any coverage for the heater. They try to wear you down and since you need the repair done, especially with a water heater, you tend to just go ahead and buy at retail prices. They are terrible to work with and I would never recommend them to anyone.

I purchased my house in July 2016, it came with a platinum protection plan through Old Republic. I renewed the plan in 2017 and 2018 for $750 each year plus $100 for each service call. My dishwasher broke down twice within a few months of each other so that was $200 that I had to pay out. My dishwasher broke down again for the third time along with my refrigerator, I called them to have someone sent out and after a month and a half they still didn’t send anybody out to fix my refrigerator, not only did I not have a refrigerator for a month and a half but everything in there spoiled.

Old Republic promises home protection but all they give you is the runaround. They find every way to avoid covering problems, shifting their excuse to avoid covering a repair until you just give up and hire someone at your own expense. This company is absolute trash. Their customer service is awful, too.

GOUGE, they will, was with company for several years, when you terminate, they screw you over with outlandish termination fees! Check this out before signing on with this trash company. Was with this device in good standing for four years, paid fees on time, they don't care, as soon as you move they charge you crazy termination fees.

Getting the runaround for over a month. Serviceman who was untruthful about ordering parts and coming back to install. Cashed our check and never showed up. The next man up never even answered his phone nor returned our messages. Worst than both are the call center agents instead of helping you they argue and pass you on to another agent. I will not recommend this company to my worst enemy. I am going to write a note to their ceo.

I've had Old Republic Home Protection for both homes I've owned and they have been great until this last interaction with my wife. I'm sharing this to help others when they decide which home warranty company to go with. Old Republic was great when our upstairs HVAC system went out, but we've had many issues with our refrigerator which started one year ago. The ice maker was leaking causing water to collect and drip outside on the wood floors. The repair person they sent was unprofessional and not qualified to work on our refrigerator. He was late because he had a "late night" and we woke him up when we called. He asked for a butter knife to pry the ice maker cover off and told my wife he needed to YouTube this because he's never worked on a refrigerator like this before.

Updated on 05/13/2021: Living in AZ fear comes to the mind when you think about A/C issues when the temps are starting to climb to and above 100 and stays at 80 in the night. I called Old Republic at 6:20AM, talked to an operator in Richmond Va., she dispatched the notice to a local company that morning. The service contractor contacted me at 8:20am, and had a Tech on the way by 11:00. 3 days later the last service person has just left (3:10) with a NEW A/C installed and cooling the house. This Protection Company fulfills their promises in a timely fashion. We have had them for 6 years and they continue to amaze me with their prompt service!! GREAT VALUE!!!

Service is terrible! Contractors that are provided are also terrible! Plumber came out to clear a line and did not finish the job. They are still trying to change me the service call fee. I had to hire a different plumber to do the job right. We also had an electrical issue. Electrician was rude and just did the minimum to complete the job. You would think they would want to make extra money. Would not recommend to anyone. Total waste of money!

They don't even deserve 1 star... The absolute worst company I have ever dealt with. I have lived with sewage inside of my tub and shower... not able to bathe, use the toilet, wash dishes or wash clothes for 3 days. The house smelled of sewage. After approving an out of network plumber to fix the situation because theirs were not coming through, they had me choose a plumber of my own. They instructed me that if it was over $150.00 the plumber needed to call for approval.

This company is terrible at returning calls, not good with follow ups, and will charge you for services not completed. Do your research and get a reliable insurance company because this one in not professional. While waiting for them to straighten out my previously charge I was put into collections on a bill that I received for a service that didn't repair anything from a man that showed up for five minutes and left. When I told them what happened, they called the company back and they no longer serviced my area...after one day. They had to start a new service call with a different company and again I was billed the deductible. When I called them about the service fee put into collections they told me they didn't have any data documented on the history of the first charge. Good news, I do and will waste their time in court proving how they have no idea what is going on in their own offices.

My husband and I bought a new home, our very first home, had an inspection, everything was great, until 3 days into moving in and the furnace broke down. We called to file a claim since it was 12 degrees outside and 38 degrees inside my house, and I was afraid of my pipes freezing. I spoke with multiple agents and they were incredibly rude, denied my claim, saying it isn't their problem, even though this incident 100% falls within my warranty. They were actively looking for ways to make my day even worse. They refused to send out a serviceman since our claim was denied and refused to tell us why it was denied.

This has got to be the biggest scam going people. We brought a new townhome and all things were working fine upon move in and we even had the inspection done like most people. We decided to go with One Republic to safeguard our appliances etc. Never had a warranty company before so this was new to us. After weeks of living here some things stop working so I called One Republic. My god after a 1/2 hour of 3rd degree questions and let me tell you these questions were all over the place as they were trying to throw me off on the process. They never explained anything to you so you are flapping in the wind.

Worst warrant and customer service. They will not fix, they will never replace and they will scam you until the last penny. Do not purchase this so call “warranty” protection! Also the contractors will never take anything serious and are there only to collect the call out fee otherwise it will be weeks for your appliances to get worked on.

I gave this one star because I could not proceed without it. Old Republic does not even deserve one star. We have a dishwasher that is 15-16 years old. We were initially set up with Old Republic by sellers for a year when we bought a condo in Las Vegas three years ago. We knew appliances were getting old and wanted to be protected so we decided to maintain the protection. Our dishwasher has not drained well since we have owned it. It has steadily gotten worse so we placed a claim. The repair company came looked at it and ordered a part. He returned a couple weeks later to put the part in and left. It did not fix the problem. He came back a third time and finally determined the dishwasher should be replaced.

We have had a warranty with Old Republic for three years, and never placed a claim. Two months ago, we submitted a claim with about our dishwasher, which does not pump out the water after use. A repair company was dispatched, worked to fix it, but after three separate visits determined the unit needed to be replaced. Within an hour of receiving this report, Old Republic dispatched a second company for a "second opinion."

I am extremely disappointed with the recent service I received. A few years back I ordered a service call for my refrigerator and figured since someone was already coming out, I included what appeared to be very small spot rust in the exterior portion on the liner where the microwave door is (I was concerned about safety). The tech that came out, fixed the refrigerator, and upon looking at the microwave assured me there was no safety issues and told me it was surface rust & most wiped right off.

Save your money and don’t bother paying for this service or using this service. The lack of understanding and no customer service deserves a 0 rating. My heating went out on a Friday night after work, the service providers don’t work after hours or on the weekend. Imagine that! So I would have had to wait til Monday to get an estimate and who knows how long to get a repair. This is a scam! The service was offered as part of buying a house, sounded good but it is a lie and they try to make it so difficult that you just wind up paying for the service. This business should be shut down!!!

You're better off just going to Home Depot and buying what you need and saving yourself the $75 deductible. I had a huge leak in my roof over the garage so they approved the claim but was told to pay the contractor and I would be reimbursed. They sent me a pamphlet of what specifically is covered and what is excluded and apparently the garage is excluded even after they opened the claim number for the garage. But since I didn't personally buy the "protection" I can't know if what plan I'm getting is what the home seller even bought. Why would they approve it at first and have me have the contractor fill out their form if the garage isn't even covered in the first place.

I have had the WORST experience ever since I started using Old Republic! I reached out to Old Republic on 11/15/2018 about my cooking appliances and as of today 12/15/2018 I'm still waiting on a replacement of my oven/stove and microwave!!! My family and I have been buying fast food for 1 month now. Today will make it a month we can't cook at home.

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and said "SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB and we cannot cover it for you." They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was not making ice. They came and said "Sorry, this has to call the office for specialist about the manufacture, we cannot fix it right away." Next 2 weeks later I rec another $75 to come out and say that to me. I got so mad and called them to cancel my policy in September, 2018.

7 AC outages and never fully repaired. Winter arrives and no heat. 4 service providers out and can't be repaired. Everything replaced (have to have heat) and now they're trying to deny any coverage or cash in lieu of since I installed entire new HVAC system. Will now have to hire attorney to get what is entitled to me under my warranty. DO NOT USE OLD REPUBLIC. They will deny deny deny and assume you won't pursue claim. They denied the wrong person!

Updated on 12/05/2018: I have repeatedly asked this executive for Old Republic for a contact to upper management to just be ignored continuously. They just lost a long time customer. They are the worst company I have ever dealt with in my entire life and I'm a business owner as well so I know what dealing with customers can be like and they don't handle customers properly at all.

DON'T use Old Republic Home Protection, they are cheating people! Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their technician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge.

Sales personnel did not disclose when purchasing plan many non-covered items yet they advertise when cold calling the product does cover all repairs. Never once was offered the Ultimate or Platinum protection which does cover all repairs. Told by sales personnel all repairs covered with plan I purchased. NOT TRUE!!! Plan I purchased and was lead to believe was the only option did not cover costly repairs for water heater (i.e. $1100 of the $1800 bill not covered). When I questioned Old Republic Home Protection Company about why repairs not covered was told I purchased standard Plan? Buyer Beware. This company does not disclose many fees also. I was told I could pay for the plan by making monthly payments. Not once was I told there was a $5.00 fee added every month to my bill. DO NOT USE THIS COMPANY. Save yourself grief, frustration, uncovered repair costs, and undisclosed fees.

Waste of money & source of frustration. They only use low rated, unprofessional contractors that don't make servicing homes with this warranty a priority because they don't pay much. Forced to use this service by my landlord. Would never buy one and warn others it is not worth it. If anything happens to your home you'll experience delays in service & often times whatever is wrong is not covered under the warranty. But you will still have to pay the $75 to be told that.

I bought a house at the beginning of the year. I got Old Republic Home Protection. About 6 months down the road my a/c quit working so I called and they was going to send someone out to look at it. They had no one in my area that they even deal with. So they had to send a company about a hour away to come look at it. I paid my trade fee and he gave me a paper saying what was wrong. I contacted the home protection plan and they wanted me to pay almost $900 dollars out of pocket before they would send someone in to come fix my A/C. I called my realtor and she said she has sold this same policy for years and have never heard of anyone having to do that. She said I should only have to pay the trade fee. Come to find out the representative for Old Republic lied to me and my realtor and I would have to pay my trade fee and the almost $900 out of my own pocket.

Old Republic was atrocious on all levels. HVAC system failures, several attempts to fix it by HVAC company and an electrician. Since the problem was not easily diagnosed it took several attempts to fix the issue. The issue was never fixed, our 12 month package expired by the time the summer was over so the load on the unit lessened therefore no more failures. After expiration Old republic send us to a collection agency for a trade call fee. The frustrating thing is all necessary trade call fees were paid. Their policy is if you call in within 30 days of service to report the same issue then no additional trade call fee will be administered. A fictitious trade call fee and a collections agency is about to ruin my excellent credit. I will never use this company again and I am glad to hear that the agent I purchased my house with is not using them anymore either.

I requested a plumber come out for services needed. The company that was sent was unreliable, never got back to me like he said he would, told me he needed to order a part. Never heard from him again. Daryl the supervisor from Old Republic called to inform me that the plumber was going to make changes to the current system and it would cost me almost $ 700.00 out of pocket. I wanted a second opinion. Which the policy states I am entitled to have. Daryl told me he was denying that, because he did not think I was necessary. He does have the authority to do so. That is not the policy. I did have a second opinion 3 days later. The second company had it fixed with a hours with no out of pocket extra charge. Know your policy. Do not be bullied by someone that has no idea of company policy. Daryl read the rules and regulations policies, educate yourself!! You give the company a bad reputation.

Worst experience ever. They are unreliable, not serious, talk down to customers, completely unprofessional and their policy is a real scam. If you file a claim with them, be ready to wait for months, to take multiple days off from work to "accommodate" their schedule, ready to cover fees which should have never been mentioned to begin with and deal with an ordeal for minor things. I wish I could turn back time and choose a completely different company. Even in communist countries, the customer service level is higher. They behave as if they are a monopoly, treat the customer with utmost disrespect and complicate your life. PLEASE, CHOOSE SOMEONE ELSE, BE SMARTER THAN I WAS.

We have had different warranty companies with each house we have had. Old Republic is by far the worst. We have filed three different claims with them over the last three years. Anytime something urgent comes up, we end up having to go direct (and pay direct) to a service provider, because we can't get Old Republic to help out. Our most current claim is a good example of terrible service. Our heat went out last night. I called and filed an emergency claim over the phone at 4:45 AM. We have a newborn in the house, so no heat is a safety issue. I called back at 9:15 AM because I hadn't heard anything from them. They told me to wait, they would assign someone.

Superior Plumbing came to diagnosis and "fix" plumbing, but everything was denied, just because there was no furniture was in the house; everything was lumped as "pre-existing". I told them that we were redoing the floors, that we do use the faucets, toilets, etc but then things started to leak and break even though there were no beds in the home (since we are replacing all the carpet to get laminate flooring).

THIS IS A SCAM! I am convinced they are working together with their contractors to scam you out of your money. Not only are you paying their yearly price, but each time something is wrong, they charge 75. On top of that, they don't fix the item because they say everything is "not wear and tear", as in, the homeowner is deliberately breaking all of their items. It's a waste of money!! Do not use!!!! There are plenty of good reputable companies out there.

First you should know that the "deductible" is not a deductible. It is a trade call fee that you are charged whether they do anything or not. They get this just for showing up. Second, the contractors they use are incompetent. I have used the Old Republic Warranty 7 times in the last year and there is not one thing that actually got done. Literally not one of them actually fixed a problem. I always had to get my own people to do it and pay the usual price plus the trade call fee. For example, 3 different electricians and one plumber came out because I was being shocked in the shower.

We purchased a home warranty 6 months ago. Our water heater went out 3 weeks ago. They still have not come out to fix it. We have been living without hot water for three solid weeks. When they do schedule a time to come out they do not show. They do not call to even communicate said they're going to be 3 4 5 hours late. The company they are using is an hour away for repairs. D P&M Services Inc. They are equally as bad no communication and do not schedule fast enough as they are the ones we have been waiting for 3 weeks to replace a simple water heater.

They will try their hardest to get out of any repair. Truly a horrible company. It's just a big scam and anyone that works for them should be ashamed. They will ask you a bunch of leading questions to disqualify whatever claim you're trying to make.

Do not purchase a home warranty plan from Old Republic! They take forever to approve even the smallest of repairs. Some of my linoleum floor is damaged because they took 3 WEEKS to approve fixing a drainage pan at the bottom of my A/C unit. I will not renew my warranty with them. They are horrible. They also kept having the same A/C company call me for repairs, when I specifically told them several times that I can only have repairs done on the weekends. What a horrible company.

I am a real estate agent and will no longer be using Old Republic Home Warranty for any of my clients. I signed some clients up for Seller’s coverage and when my sellers called in for a potential repair, their claim was denied. During the Buyer’s inspection, there was concern regarding the furnace. When my client and I each called in separately, requesting service from ORHP, we were denied simply because my clients had not turned on their furnace since last spring. (Great loophole.)

They only take your money. If anything get broken, they will find the small fonts to not fix what you need. They charge a lot for an expensive home warranty but when needed anything they are running away from their responsibility.

They sent an HVAC person to repair my fridge. The guy "ordered" the part on a Friday and said it was on its way. Monday, he said the part was en route; Tuesday, he said the part was stuck in SC because of Hurricane Florence; Wednesday, he had a medical procedure; Thursday, he actually attempted to order the part but it was on back order. Today, Monday, Old Republic has miraculously found the part and ordered it... after telling me the unit would be replaced on Friday. We are 10 days in.

Avoid this company...awful customer service, employees absolutely HATE their jobs and you can tell by their attitudes and terrible lack of complying with their jobs. I have spoken to representatives, and even management who sound bored, unprofessional and downright miserable answering phone calls. 8 years is just far too long to put up with it- I am a very patient person. Enough. This company is TRASH.

I've had ORHP for almost 10 years... First few years were ok. Fees kept increasing year after year but we stayed, thinking as long as their service was fine, we'd give them a break. But their customer service just BOMBED. Grouchy receptionists, ridiculously unprofessional management. I still gave them the benefit of the doubt and asked to speak to UPPER management, thinking they'd care. Nope. Nobody who works for this company likes their job. They sound miserable, unprofessional, unhelpful, and downright "get me off this phone" bored. I made it clear that they were NOT doing me any favors by doing their job, but I am (was) a PAYING customer, paying THOUSANDS of dollars in exchange for services that were NOT being provided. The apathy and boredom was so absolutely incredulous. AVOID this company.

AVOID THESE UTTER CLOWNS!!! You have been warned. I have a home warranty with them, I called to make a claim for the sump pump not working which is covered in the warranty. Even though the warranty was covering the seller for the last few weeks and me (the buyer) they said they won't cover it as the house closing was today BUT for $100 they would send someone out (during the times I'm at work) to look at it NOT fix it, just look at it to tell me if it's working or not... the pump is in a foot of water, pretty sure that means it not working.

I took out a home warranty in 2016. Cost was $550 + $100 for limited roof repair. In 2017, my water heater developed a leak. I called on a Wednesday, was told a service person would contact me. Two days later, received an email stating I had to find my own plumber, they had no one in my area. Called a plumber, he came out and said it definitely needed replacing. Old Republic said they would get back with me within 3-4 business days. I told me no way, this heater could burst and cause horrible damage. Fought with them most of the day until they relented and agreed to replace it that Friday. I had to pay upfront and wait for reimbursement. Later that year, I received my renewal and my policy had increased by $100 a year and my service call increased by $25.

Old Republic denied our claim for Septic Line. $2800 dollars. Every time I speak to them, they have a different excuse as to why it's not being covered. Our 2nd claim was filed for our Washing Machine. They sent a Vendor that was horrible, his wife that handles customers actually hung up on me after saying SHE was closing my claim that had been approved, and my co-pay deposited. I only went with Old Republic because they said they covered Septic tanks and lines. They do not. There is a cap of $500 dollars on the actual tank, not disclosed when purchasing the policy. There are also caps on all appliance, AC/HVAC systems, also not disclosed.

I would never recommend this company to anyone. Their service & providers are horrible. If I would have waited on them to come repair my AC I would have needed a new AC unit. Very slow and unreliable.

When we bought our house our agent used Old Republic as the warranty company. Upon moving in we found the outlet to a washer wasn’t functioning, and called to get it fixed. They originally denied the request, so we complained to our agent. She spoke to them, and the representative said she thought we were trying to scam them! Our agent went to bat for us, and for $75 they came out and fixed it.

My husband and I just purchased and moved into our home. Within our first week, a crack appeared at the bottom of our toilet and was leaking water every time we flushed. We only have one bathroom. I called Old Republic and asked if we were covered, the rep said yes and I would be contacted by All Right Plumbing by the next business day and we would have to pay the 75 fee. Never got called. I called them the following week and left a voicemail, never returned my call. Called them again and finally got an appt the following week. The guy saw our toilet and said a bolt was overly tightened and that caused the crack. Got a call from Old Republic the next day saying our service request is denied because the crack was not due to natural wear and tear.

I recently closed on a house and Old Republic is company used for the home warranty. After I moved in I noticed the AC unit was not functioning properly. When I called in they asked me when was the last time it worked. I told them I don't know and I just moved in, because of this they refused to cover the service. The company also informed me that the warranty was still under the seller's policy. Which I only mention because they say they would only cover it if there was a last known timeframe in which it worked. You would think common sense would be that one of the two policies should cover the service charge. They did do me a favor, because I own several homes and was considering putting policies on them, but after this experience it would be smarter to take would I would have spent and just set it aside. What is the point in a home warranty and if they don't do what they're paid to do. This is a waste of money. DO NOT USE.

My wife called for a service request for our garage door not working just after we got their coverage. They ask my wife, "How long has the garage door been broken?" My wife said she wasn’t sure, they then said, "Well we can fix it if the issue happen prior to the coverage be active." But the door stopped opening week after we got coverage. They are just after money. They will try to deny as many requests as possible. They are basically robbing people.

I called and reported a leaky faucet. They were quick to say I had a $75 trading fee and would be contacted by Allright Mechanical within 24 hours. When that did not happen, I left a message and continued to call until I reached them. Initially they were going to send a plumber in a week. When I complained that the water needed to be turned off to avoid other damages I was told I would be notified if a cancellation occurred. That happened the same day. A plumber arrived, pulled the downspout out and said it had calcification on it. This was not the leaky part. He did not take out a tool or inspect the faucet further. He said a follow-up appointment would occur and either the filter or entire faucet would be replaced and no additional service fee would occur. However, he had to collect the $75 fee to start the warranty process. He made notes on his phone and was gone within 10 minutes.

I called in and reported issues with 2 air conditioning units. Of course they were quick to say that I have a $75 trading fee, but they did not even hear (conveniently) that I have issues with 2 air conditioning units. They sent some loser company called MMAC the next week who refused to do both jobs because only one was reported... Now if I want to have the other air conditioner looked at (not even fixed), I have to pay another $75. Anyway I tried to call Old Republic while the mechanics were here but they were long gone and I was still on hold. So far over 1.5 hrs but still counting. Do yourself a favor and don't buy this insurance. You are better off just hiring someone on your own and pay out of pocket. It will save you a lot of headache and $75 for nothing!