Old Republic Home Warranty Reviews

I enjoy the service of Old Republic. For me, as a tenant, it's been very good. I'm not really put out and the people who I always speak with are very polite and reassuring. Usually, with air conditioning claims, they come out, they assess it and come back and put the parts in and everything's taken care of.

When I submitted a claim for an AC problem, the tech showed up on time and diagnosed the problem in a timely manner. He wasn't able to get it remedied. It wasn't an AC problem. It was an electrical problem. We had to have an electrician come out.

My air conditioning wasn't cooling and the techs replaced the condenser. It was quick. I'm happy with Old Republic and I like it. It's a good company and they are doing a great job. I referred them to many people.

I spent most of last summer without AC. Original installers were incompetent. Trying to tell me unit was working fine when it shuts off constantly and the temperature in our house goes from 72 to 90. In addition, connections for the 3 ton and 5 ton units were reversed. Another service provider came in to fix all the issues. Need to vet your providers better. Now since I have two new units and have not had to call ORHP for support my coverage is being dropped effective 7/25. I get notified on 7/11 that I am not going to get renewed. It takes 30 days for a new plan to get activated with another home warranty company so I will have a gap for a few weeks. Hopefully nothing happens.

They make it easy to file a claim online and to check up on it, I call the 1-800 number. They're quick about sending someone out, too. They'll have somebody call within 24 hours. It's been nice to have them as a home warranty. I've had a pretty good experience with Old Republic overall. We have had a lot of things going on this summer. It's nice to be able to have someone come out and handle it.

My soon to be mother-in-law helped us purchase the house and strongly recommended Old Republic. Sometimes, with home warranty companies, it feels like a fight to get your claim approved. But I've never felt like that at all with Old Republic. They have been reliable. It's always easy to go through the process and the communication has been good. A communication failure only happened once with a contractor where they were running late and didn't notify us. Also, one of the contractors tried to charge us directly. I had double paid one of the contractors by accident. But that was not Old Republic's fault. Our experience with them has been seamless. We had to fix nearly everything in this house when we moved in and they were a blessing to us. I know that if something disastrous happens, we're covered.

It's my first house by myself so it was nice that when my hot water heater broke, it didn't cost an arm and a leg. Old Republic did their thing. When I called them, the lady took the co-payment which is $100 per call then had the people schedule it. She could be friendlier though. But the contractor for the HVAC was great. The garage door person was nice, but the garage door hasn't been behaving the best. I texted him to tell him but he said I needed to go through the claims process. I told him he just installed it a week before but he said he was not coming out until Old Republic would send him.

Old Republic takes my request and they get somebody out and fix it. Even when I need new parts and it takes a few days, it still isn't that much time. The only thing is there's this one group who said they needed to charge me $35, which was fine. They gave me a thing where I pay on my phone and when I went to pay it, it said the link expired. They never sent me another one and now this company said they're gonna send me the collection agency and it's not even my fault. I know Old Republic has nothing to do with that, though. It's the company that they sublet. Other than that, I'm happy with the work. They did everything in a quick and timely manner and they were very professional. They're very reliable. I've heard other people that have had a warranty and they take forever or they deny the service and Old Republic is not like that.

When I requested for service, the rep was very helpful. The tech waited for a part, but he came out the next day. He was right on top of things. The system since the repair has been perfect.

The claims process was confusing. We didn't understand why when Old Republic tried to repair, they took the repairs that were done out of the money that was allotted to us. We ended up getting a new stove. How else were we supposed to know why the stove needed to be replaced? Why did we have to pay for the repairs? If the thing cannot be repaired, they will pay for it. But I don't think it's fair that we were allotted $5,000 and they took $200 off of that because we had it repaired before it was replaced.

Old Republic is pretty prompt when I send in a claim. They get me to who I need to get to. The repairs have been pretty good. I haven't had any problems. Old Republic is a pretty good company to be with. I'm satisfied. I'm not crazy about the $85 fee. But to get what you need to get done, that's pretty fair.

My experience submitting a claim is excellent. I call by phone and it's easy to get through to a rep. Most of the time I get what the company's name is, address, phone number, and things of that nature and the quality of contractor has been excellent so far. Having Old Republic takes a lot of stress off.

Dealing with the rep from Old Republic went great and the contractor was fantastic. Everything that they fixed is running. So, I’m good with it.

My experience with Old Republic has been okay but it wasn't the greatest in the beginning. They took over two months for them to help us get a new washing machine. They had some guy replace the part and he told me to wait four hours before turning it on. He's a scam artist because I found out through his web page that he does this to everybody. He comes and tells them to wait four hours for their product and it will start. But it didn't. I contacted him over and over again, and he wouldn't answer my calls. Old Republic just kept telling me they were trying to get ahold of him. It dragged on forever and I had to spend so much money going to the laundromat. It finally got replaced but it was only because we left a bad review.

I called 3 weeks ago about my air conditioner. ORHP in-network AC company came out the next day. ORHP won’t let the company fix the AC coil because ORHP has to order the part, even though the company has it. This part is covered in the description. We have been baking in our house for three weeks in 100 degree temperatures and I still have no idea when the part will arrive. I have called often and nobody gives me a straight answer. If this happen to my elderly parents, I’d be very worried. In fact they have delayed their visit.

First, it took a half hour to convince them where AC unit was located. Then, they didn't have a ladder. And, no, the AC unit is not on the roof, but did need a ladder to access -- you didn't ask that when problem reported. Then they told me my washable screen filters were old style and not efficient. So I did authorize them to put in new paper filters. Several hours later they sent the wife to put them in. I just noticed that one is not in place properly, but I am 79 year old widow and will not climb a ladder to fix. They also just took the washable filters without asking me. All in all, I was not pleased. This was not the first time you sent people less than good to me for a service call which is why I am not renewing your service.

Updated on 7/24/2024: It's now July 24th, and we have had 13 service calls out to fix my AC. This last one cost us an additional $85.09 as a new AC compressor was covered, but part of the installation was not covered. Once the new compressor was put in, they discovered that we need a new control board as well. That's another appointment we are waiting to get confirmed.

It took almost a week for Gimino's Appliance Repair to come but he did a great job repairing my dryer. He had the parts on his truck, and he was in and out within an hour. I love the dependability of Old Republic Home Warranty to get me the service that I need.

We asked the Old Republic to come to our house to fix our air conditioner which stopped blowing cool air. After the fix, the AC worked fine at the beginning but unfortunately stopped blowing cool after a several days. It is difficult to find where to submit a reclaim so that they come back and fix it good.

Fabulous, prompt service from ORHP and the service agent. Heat was sweltering outside and air conditioner quit. Old Home Republic was sensitive to my health situation and with due diligence were able to see that repairs were done that day. Did I mention it was the week-end? Thank you OHRP! You were a lifesaver and appreciate your determination to give the best of service.

ATLAS CONDITIONING REPAIR AND HEATING was great, on time and did a great job. The employee they sent was clean, efficient and on time to repair our AC unit leak. I have had Old Republic for many years and have never had an issue with them. Every time we need service, they are quick to respond and replace anything that is needed.

I had 2 experiences with Tri Valley Home Improvement. The first was regarding my dishwasher at my primary residence, which still has not been repaired after 3 weeks. The second was regarding a washing machine at my rental. The machine was not repaired properly. My tenant tried numerous times to contact the contractor and left several messages with no response from the contractor. I have had call ORHP several times, each call involving at least a 40 minute hold time. The representatives on the phone are pleasant and professional, but the hold time is frustrating. I had 2 previous service request experiences with ORHP and they went very smooth, but this contractor makes ORHP look bad.

The customer service was absolutely horrible! It took weeks after talking to multiple representatives to get a company out to fix my issues. I can’t explain how frustrating it was, each rep I talked to they said they would call me back and it never happened. Absolutely horrible customer service.

This is the worst company I have ever used period! You wait on hold 40 minutes before talking to the worst customer service ever. No one takes any notes and every time you call they have no idea about your previous calls. Nothing is ever fixed and they want to replace your appliances with the cheapest garbage out there. Do not use this company!!!!

Old Republic worked well. My AC quit which happened sometime on a Thursday, and by Friday morning, at 11:30, they had a service tech out here who got it back up and working.

Submitting a service request to Old Republic wasn't great, but it wasn't bad either. I submitted a request, and because the AC was still under factory warranty, they washed their hands of it and didn't help me out. So, they left me to figure out everything by myself. I had to go through the warranty and then find an independent third party and schedule everything myself.

We've had a couple of instances where we needed to use Old Republic and it seemed to work out all right. But now, they have gone up in their price. They didn't tell us ahead of time that their fee was going up. It went from $66 to 80-some dollars. We've had a lot of home warranties and we've never had a home warranty go up. And then it's a $100 call-out fee now where it was an 85 call-out fee before. Until they went up on their fees, they pretty much did okay.

So far, we got our oven replaced because it was no longer on stock. Our AC was serviced and it’s functioning right right now. We've had a really good service with Old Republic. We submitted our claims both online and over the phone, and everything was nice and fast. The service people did their job, were straightforward, and got our issues taken care of.

Old Republic came with the house we purchased and it was a great idea. It's quick and easy. You don't have to look for somebody when you need something repaired. You just call them and they take care of it. And you don't have to put off getting things repaired. Because usually when something goes wrong, you gotta find somebody to fix it. Old Republic will send someone out for you within a day or two. There are certain things they cover and certain things that they don't. But most things are covered.

Old Republic’s response is quick. But there have been a few contractors that we've refused to let in because they're rude and abrasive. Old Republic has been great with handling it. We have told a few people about them though I have no idea whether they've signed up or not.

Old Republic was good but we had some issues with the people they sent out. We had them send plumbers once. And we had them send some AC guys. Both companies we had didn't seem extremely professional. The AC people were very young, which was fine, but the owner didn’t wanna have the kids do work without him seeing it. So we had to schedule again. The second time, the young technicians came out again but the owner still didn't come. They said the problem with last time isn't there now. So, everything's fine. They left without doing any work.

I had a contractor come out one time and fix an electrical outlet, and they were good. Another time, the AC’s remote control on the wall went out and I called Old Republic. They said they were gonna set me up with somebody and I waited a couple of weeks but I didn’t hear back. So, I called the actual company and the rep said they were swamped and won’t be able to do it. I had to follow up and call back for the claim. Old Republic said they were going to get me somebody else so it was good. It was the company was backed up, and they weren't able to get to me till a week later. But nobody ever communicated that to me. But other than that, once I called, a different company came out the next day. My electrical outlet and the AC have been working great. This is my first time owning a home and going through that experience. I liked it because I like that they come out and schedule everything. I enjoyed it.

Their website was easy to use. They got the AC company come out. It was pretty smooth and easy. The AC has been running good since the repair.

I've been with Old Republic for three years now and filing a claim has been easy. You have to call them first and they generally send their own contractors. We haven't had much trouble with it. We didn't like one contractor that we worked with. I called to talk to them about it and they were fine with it. I told them if I needed someone within the 30 days of the ticket being open, I wanted to have a different company to come.

The plumber that came out was so-so. But the AC provider was pretty good. The provider that Old Republic chose the first time didn't respond. So I requested again and they changed it to the other provider and it went well.

Old Republic has a fast and easy process. After I submitted a claim over the phone, they told me the name and telephone number of the contractor that would contact me to set up an appointment. I had them contact my wife and they did the very next day. Then they came out the day after to work on our garbage disposal. They replaced it with a brand new one. I would tell others to get the warranty for more than one year.

The urgent service was a little delayed when I needed something immediately done for a water heater that was replaced ‘cause we had water on the floor. Old Republic doesn't have anything classifying urgent cases for water damage like a water heater. They don't have anybody that can get out there right away to help within a few days. They need to work on urgent cases when we have an immediate need so that they have people on call to help with those situations. But the other ones that were normal wear and replace, the service was good then. The contractors are perfect.

I have had Old Republic for four years now and I have the appliance package. I have used it a few times and have been satisfied with every service request until the last request with my dryer. The dryer started making a noise and I put in the request immediately. I was told the primary repair would have been the bearings going out, however it caused secondary damage to the drum and secondary damage isn’t covered. I understand that. And I was okay with that. Paid my $110 and they said the primary damage cost could be reimbursed and put toward buying a new dryer. They said I’d need an invoice for a purchase to get the $143. I do not know how an invoice for another dryer has anything to do with what they owed me for the initial cause of my dryer to stop working properly.

Horrible customer service, nothing is really covered and $100 for every time we called. It's ridiculous plus the $115 a month. Never ever again I’ll consider or even recommend this company to anyone. Very Bad experience.

Don’t use this warranty company. They are cost escape artists. I had one request for service that took over 3 months for them to respond to and then they found the smallest reason to deny it. When I asked for that denial in writing, they said “We never respond back in writing”. There’s a reason why they do that. Don’t use these guys, ever. It’s a scam.

We just bought our house in April 2024 and moved in end of May 2024. We already have multiple requests open: HVAC and Water Heater. I'll give them one extra star for the Water Heater - this was taken care of fairly easily SO FAR. Still waiting on the final report for this. This review is about the HVAC- there is a massive leak coming from the drain pain every time we use the AC, closet drenched and everything.

Old Republic Home Warranty is a textbook example of unreliability, arrogance, and terrible customer service. From excessively delayed responses to incompetent contractors and dismissive customer representatives, my experience with them was consistently frustrating. They failed to promptly address issues, showed arrogance in their interactions, and their customer service was abysmal with long hold times and inadequate support. Dealing with Old Republic was more of a hassle than a solution, making them a company I cannot recommend for anyone seeking reliable home warranty services.

I called Old Republic because our stove was malfunctioning. They asked for my credit card number and told me there would be an $85 charge for them sending a service tech out. Then they told me they don't have any technicians in my area, so I would have to find my own. The email they followed up with stated the $85 fee would be deducted from the final claim payment since I was hiring the technician myself. Then...they turned around and charged my credit card for the $85, even though they provided no service and I was not asking them to pay any claim!

I had water leaking from my inside unit and I was concerned it would leak onto my floor and cause damage to it. Old Republic Home Protection sent a plumber who blew out the line and resolved the problem. I was satisfied with the service from ORHP and the plumber.

I am writing to say how much I appreciated the repair service (on my oven) that I got from PYE'S APPLIANCE, particularly their repairman, Morris. PYE's APPLIANCE responded to my request quickly and Morris, after examining my oven and ordering the required replacement parts, returned and did an excellent job fixing everything. He replaced the lower oven baking coil, the three prong range cord, checked to make sure my burners were in alignment and made sure that everything was in good working order before he left. I will definitely recommend Old Republic Home Protection, PYE'S APPLIANCE and Morris! Thank you!!

A great experience on this claim. From the CSR to the technician who arrived, a great experience! He found issue immediately, was professional, kind, helpful, and really was exceptional!! Even though it was an easy fix, tech went beyond to be helpful with educating me on the fan light bulbs, tightened up the fan etc, etc… I would have this company come out again anytime.

The tech from Mighty was respectful, and careful in our home. Kris was efficient and completed his diagnosis very quickly. One could see this young man was industrious and eager to please his customer. I have kept his card if we should need any non-warranty work. Thank-you Old Republic and a shout out to Kris for an excellent job!

The on-line service was easy to navigate in order to get a plumber to the house to resolve a problem. The plumber was honest with his opinion of the job. He gave sound and reasonable advice and he resolved the goal for his visit. I expressed the information that the Home 'Depot installers told me about a leak under my sink, thus they could not finish their job that I had paid for. The plumber tested the valve and there was no leak. He continued to hook up the plumbing to the newly installed refrigerator within a reasonable amount of time. The expense was reasonable and with this I am content with the vendor that works with Old Republic. Thank you, Ron

I was able to submit my request easily using the automated telephone system but then requested to speak with customer service because I wanted to request a specific plumbing company that I had used through Old Republic before. The representative was super helpful and changed the company quickly. The plumbing problem was resolved quickly and easily.

Plumbers were on time and took precautions not to track mud and dirt into my house. When they finished, they explained in detail just what they did to fix the problem. Then they cleaned up and removed all materials used to fix the issue. They then explained what to do in the future in case the issue returned. The plumber called Old Republic to ensure all work was covered to include the cost of materials.

Terrible. I regret using a company like this because I was having hard time about my broken appliances to get it fix. What is the point spend almost 700? I could have bought the whole new one with 300 dollar.

I had Old Republic on my house and a rental up in Crestview, Florida and now I have it on my house in Palm Coast. When I file a claim, it's quick and it's taken care of one way or another. If it isn't, they get involved. When the dryer went up and the rollers were bad, the guy couldn't find any available. They called me and asked if I mind if they get them and the next day, they had the rollers for the guy to do the appliances.

AC kept turning off. Quick response from Old Republic and their local vendor. A-Plus HVaC was top notch in their diagnostics and repair. Would highly recommend both Old Republic and A-Plus. An asset to our home with the peace provided. Have used OR on every home we’ve owned for the last 15 years.

Happy to have the warranty the first year of our service. Definitely got us to meet some service people, some we definitely will use in the future and others we will not. Couldn’t renew my policy. So that was a little frustrating. Would have liked to extend our coverage for the future. It helped us while we were getting settled in though.

When I had a claim, I called in and told Old Republic what was going on, and they arranged to have it taken care of. I had them service the air conditioner and the people came out and serviced it. The tech was very good. He answered some of my questions that I had about the system. He cleaned it out and checked everything. It was good.

The claims process has been great. I needed someone to fix my ice machine in my refrigerator and the whole process was pretty quick. I've had a few claims with Old Republic. They fixed the dishwasher and an HVAC unit for me. The only time I ever had a problem was with the HVAC unit. The technician messed up and didn't do it right and it took a long time to get a part, but that wasn't Old Republic's fault.

The first time that I used them was pretty straightforward. I did it on a business day. So, it wasn't a big deal. Then the second time that I used them, I submitted a claim on the weekend and that was more challenging. Every time I submitted it, it went through, but I didn't receive any kind of confirmation. So, I submitted it again, and again, and again. Then I called that Monday and the payment was never set up even though I did it online. After the service was completed, it said I still owed them. But the tech that came out was super knowledgeable and friendly. He was a super cool guy and he did great. We were satisfied with him. Overall, Old Republic has a been a good warranty. I love the peace of mind that if something does go wrong, I'm covered.

The only thing that I caught that was a disappointment to me was when I requested the services. The representative asked me to explain to the plumber who was coming out to add on additional concerns throughout the house. She said I could verbally talk to him about that. But unfortunately, when he came here, he said no, it had to be placed within the order. He still was able to look at some of the things and then during that visit, he kinda messed up something, but they were not willing to come out and do it again unless I paid.

I've had Old Republic for a few years. When I've had contact with them, they got orders confused and delayed. They eventually straighten things out, but it's not that spot-on. I was with them for two years. Then I went to American Home Shield and it was worse, so I went back with Old Republic. But I'm not going to use their company again this year. I've been looking for somebody else. I called for my dishwasher. They gave me a company and I told them, "No, this company you've sent out before." That company was slow to react. So, they gave me another company and they said I could contact them directly if I wanted to. It took about a week and a half until I finally got ahold of somebody. It was not a good experience at all. It's the delays that I don't understand. I reach somebody at Old Republic and then they'll give me a name and a phone number for somebody. The problem is the people they use.

I called directly to file my claim and the rep was very professional. Also, the few times I've used them, the providers have been very knowledgeable and they took care of business.

Filing a claim is easy. It's an automated system and they call the following morning if it's an emergency. I haven't had any issues and I've been pleased with it.

I've been with them for ten years now and it's been a good experience. That's why I renew every single year. I submitted a claim because my heater wasn't turning on. They had replaced my pool heater a year before. When they came out recently, it was a simple repair.

Requested service for broken water line in refrigerator. It took 2 weeks to get contractor out and he had to order some more line. After almost 3 weeks, called him to discover he had gotten in the line, but hadn't had time to repair our refrigerator. A few days later, he installed the new line under the bottom of the freezer door only to find the line was broken inside the door near the dispenser and the entire door must be replaced. After not hearing from Old Republic for a couple of weeks, I called on May the 14th, discussed the issue and was told they would be in contact with me in a few days. I had to call again the 20th after no word, and spoke with an agent who told me they had not received the report from the contractor, so she called the contractor while I was on hold and was told he would get the report to them that day.

I've never had a home warranty before, so I didn't know how it worked but they handled everything. They gave me the name of the person that was supposed to come out and look at the microwave and they scheduled everything. It went pretty smoothly. I wasn't impressed with the person who came out but they didn't actually have to fix anything. They ended up replacing the microwave that we had and he installed it. He did fine, although his personality was not the greatest.

Really frustrating and disappointing experience. Not a trustworthy company. Had a home warranty policy for appliances. My refrigerator wasn’t working so I made the call. They sent a technician. He said he needed parts and had to order them. Several weeks without a refrigerator, I call again to see when they are coming back. The repair guy said Old Republic denied the claim and they won’t be replacing my refrigerator. Asked to speak to management and the service rep refused. Now I have to buy a new refrigerator. These people are shady. Liars.

We've been very satisfied with them. They have done everything they said they would and they have very quality people. We are really happy with especially Sunshine Air. Everybody has been very professional and came when they said they would. I'd tell others to get Old Republic.

Old Republic has been great. I call, I get a quick response, and it's seamless. We have an open case and they're handling it. I'm going through another company too and Old Republic is a lot more expensive than them but if I'm getting triple the service long term, I'm good.

I had a tune-up for the air conditioner and the most recent was for the dishwasher. I hadn't used a dishwasher since we had bought the house, only once, and it did not drain. When somebody put a new garbage disposal in, they didn't remove the correct plug to let it drain. I've had good service when I've used Old Republic. If people are looking for a home warranty, they should give Old Republic a call.

The technician who came out for my claim seemed to be very knowledgeable. The system since the repair works very well.

For my recent claim with Old Republic, the air conditioner was freezing up. The guy came out and quoted me for something and told us that it was fine and it needed to be cleaned. But Old Republic didn't cover it. So, there was no point in even calling them to have somebody come out because they didn't cover it. And the guy that they chose quoted me double what a local company would charge. He quoted 650, and the company that I had previously used for our house inspection to finance the house was only 300.

A couple of weeks ago, I had a washing machine repaired. I called Old Republic on the phone and the reps were very nice and professional. The techs came out the same day. They seemed to know what they were doing about getting it done. I would recommend Old Republic. They seem to be very professional and they get done what they're gonna get done. However, the service fee constantly goes up, but I guess that's just a way of life.

I've had Old Republic at multiple properties. They've been good. The coverage covers everything that I paid for. Recently, they came to look at the HVAC and the techs were good.

The process with Old Republic was a little easier because with American Home Shield, they want you to pay the deductible before the service people get here. I don't mind paying the deductible, but I would like to see what's going on. When the service guy came to my home, he let me know what was going on. I paid the deductible and he came back the next day to fix the product.

Old Republic has been wonderful. I like that I can call and get a work order number and being able to email them the receipts was convenient too. The contractors have been awesome 100%. Recently, our refrigerator was giving us a pain. It was icing up inside, up underneath our crisper drawers. I couldn't even open up the crisper drawer. When I called them, they didn't have a contractor, so I had to find somebody who could come out and do it. Something inside of the refrigerator wasn't working right. They ordered the piece and fixed it and then they thought they fixed it. But I had to call again and do a recall on it. They came out and fixed it the second time. I'm very satisfied with Old Republic.

My experience with Old Republic has been really good. The reps have been very informative. Our pool saltwater system stopped working a couple of months after we moved in and they responded quickly. They sent out a company to check it out. The company who checked it out confirmed that it wasn't working and they were able to replace it fairly quickly. It was seamless.

The pool pump had a part that need to be replaced. Old Republic helped with that. It got resolved relatively quickly. So, that was seamless. The pool company was good. They were quick.

I don't live in the unit and if I have a problem, I can call from afar and get a service appointment set up without having to look for somebody. I haven't had to use the warranty much but when I had to, it was good. I had a positive experience with Old Republic. It worked as it was supposed to.

We were told this company was one of the best out there. They are ok, but don't make many claims or they will drop you like a hot rock. As far as getting someone out, they do pretty good, but not always great customer service. I would NOT recommend this company because they don't tell you if you use them more than THEY think, they WILL drop you. Good luck if you purchase from Old Republic.

Old Republic is worse than useless. We went without heat in my house (in the winter) for nearly 2 months. Worse than having no home warranty. Old Republic delayed fixes by months. Whatever they may (sometimes) pay is not worth the huge delay in getting things fixed. Will recommend to Jodi (real estate agent) NOT to use this company in the future. What is home warranty good for? Incompetence at every level. Conflicting information every time I called. They will cover it, They won't cover it. The part shipped, It didn’t. They have a tracking number. They don’t. They will call me. Never do. The part was ordered a week ago and will take 3 to 3 days. After 8 days they tell me the part was never shipped and was on back order. The story changes every time I call.

I recently bought a home and shortly after the freezer stopped working. I contacted Old Republic about the issue and the claim was denied. They charge $100 to come out and inspect before proceeding with the claim process. Avoid this company at all costs, they should be reported to the authorities for fraud.

I just took ownership of a new 2nd home in Cambria Ca. There were a toilet and two sinks that were not working right and the stove top kitchen appliance was not working. The process with Old Republic was easy and efficient. And the repairmen that came with professional and very helpful.. Thank you!

We’ve had Old Republic Home Protection for 15 years since we purchased our place. Every and any issue we’ve had over the years has been dealt with quickly, professionally and with 100% satisfaction. We have had issues with our roof, toilets, dripping faucets, water heater, etc., to name a few., As well as numerous other issues over the years. With the EXCELLENT SERVICE we have received over the last 15 years, We highly recommend Old Republic Home Protection, for not only having issues taken care of, but Peace of Mind!

Happy that the problem was fixed with the second visit as I had to wait a few days for the part. Tech had to return because the washer was making loud squeaking, grinding noises at the final spin. The washer does wash the clothes better and the spin issue to finally corrected. Why do we have to wait so long for a part?

It's been two weeks and repair has not been completed. The technician came twice. First time he said that they had to order a part. When he came back, diagnosis was wrong and had to order another part. It's been a week and we were told that as soon as the part arrives, they will come back to repair it. I'm extremely disappointed. Worst is that it appears that the problem has been resolved and ticket was closed - I was charged a trade fee of $110. NO - it's been a total of about two weeks and problem was not resolved and our built-in microwave is still not working.

It was simple and easy to request services for the issues I was experiencing. Using the online portal to make service requests was much simpler than a phone call. I could easily pick from 'drop down' lists that narrowed the issue to specific appliances and common issues, then add descriptive information as necessary to make it easier for the servicing company to understand what I needed. The process was very simple and easy to carry out.

Service tech showed up, heard my wife explain about water pooling in the bottom of the freezer, and proceeded to tell her this was simple and needed to off the appliance & defrost the unit for 48-hours. Never looked beyond opening up the freezer door. Two weeks later after the inconvenience of 48-hours living out of coolers, we have water leaking into the freezer and ice forming once again. Feels like we wasted $85 on a poor service call.

Rudy's AC was spot on. They were able to come out the next day to service our AC. Would definitely like to use them again when needed. Joel ** was very nice and service oriented. Checked the compressor motor, blower, and even went out of his way to double check the coil. Super service.

Very happy with Old Republic, especially Justin’s Pool Service and Chris Gibson home repair. I will be renewing‼️ Phone people great‼️ Only issue would be getting to a real person but have fig your how to do. One person did a good job but came to my house sick. Don’t remember his name.

I feel cheated by them and also you for charging me extra 85 dollars… These people are cheats and so are you Old Republic!!! They came the day before and they said I needed to have someone new to come fix the faucet and when the new plumber came he said it was the fault of old plumber that did not connect the faucet and he was gone in 25 seconds.

The plumber's attitude was great. He came out, looked at the water leak, and said that Old Republic Home Protection wouldn't cover it. Old Republic also charged me for coming out to tell me that. We had to have to send someone out to take a look at the damage. I had to pay for the trip charge for them to come out and tell me that they wouldn't cover it. So, it cost me money to even attempt to file a claim with them.

I submit claims to Old Republic over the phone, and it's easy. As far as the contractors, some of them are great. I had one who was absolutely horrible and so unnecessary. We had a problem with our dishwasher, and we called, and we followed the rules. We did the service call like we're supposed to. So, the guy came out and I don't know what happened but he damaged our dishwasher. He did not fix it and he made it worse. We are kind people who are very fair and we're not complainers, and this man wouldn't answer the phone. He kept saying it was Old Republic's problem, and we had to get them to send someone else out, and that he wasn't gonna do it. It was very weird communicating with him. He said some very odd things. He was kind of rude and aggressive. We were just trying to follow the procedure.

Our hot water heater messed up and stopped heating water. It was well worth the $80 deductible to have a plumber come out and fix it. Old Republic has always sent professional companies out though there were a few times where it was difficult to speak with somebody.

I have had Old Republic for 6 years with no issues. Over the last two years, they have really began to reach for reasons not to cover losses that should be covered. In the latest instance (see below) they are denying a claim because one covered part damaged another covered part. I guess with their math that cancels out the coverage? Absolutely appalling!

Old Republic takes care of things on time and sends me a serviceperson to my home. They cover most of the things for a reasonable price. However, the premium got increased and it seems a bit high that's why I don't want to continue.

I contacted Old Republic and I told them what I wanted. The rep set up an appointment and the techs came for my air conditioner. Everything was good. This is my first year with Old Republic and I'm satisfied so far. I am happy with them.

When dealing with Old Republic, it's been good. But it's different with the providers. Sometimes the service is what you'd expect - quick and efficient. Other times, it's not. Right now, we've got a few claims that we're waiting for providers on. I'm calling them over and over but never hear back. You're chasing them down to get work done, which is super frustrating. There've been a couple of times where we've paid to have something done and the provider would say, "It's not our responsibility," or, "We don't do that," and you're left stuck. All in all, Old Republic has been worth it for us, but not without its headaches.

So far, so good. If there are any issues with certain vendors, I usually call Old Republic and let them know. They would respond to it and get me somebody else. Sometimes the vendors don't respond well to what your needs are, but I found that Old Republic is very responsive to that. They make their notes and do what they have to do.

Old Republic was very quick and efficient. Recently, part of our outlets in the kitchen were not working. I asked the electrician what was wrong and he said it was labeled wrong on the circuit breaker box, which didn't tell me anything. But he able to get the issue resolved.

There was a mix-up with a card on file and getting it out of there and Old Republic threatening to cancel my policy if I didn't pay the $85 trade fee. But it had already been taken care of. They got the credit card out of the system. I didn't want a credit card on file because of identity theft. We've had our identity stolen three times because of the company storing our information. But they just weren't gonna get around that. Usually, I paid the person that came out and then Old Republic switched it and I have to pay them. Now, they're insisting on having a card on file and I don't like that. Also, they raised my policy so high. I don't know if I'll even stay with them next year. This year was 900 and something dollars, and it started out 10 years ago at four something. I didn't even use it for one whole year. So, I've had people tell me it's a waste of money and to just save the money I'm paying to Old Republic and pay a repair if it comes up.

My experience with Old Republic has been good. I've used it three times. My water heater tank went out, and then the AC broke, and something with the toilet broke too, and they came out and it was all right.

We purchased a new home and my Realtor purchased the policy for me. I used it a couple of times and it was a good deal. So I kept renewing it. I've had it for about two years and the whole experience with it has been fantastic. When the washing machine made a horrible noise with some bearings in it that were out, the fella came out and had to order the parts for a few days. Then he came back, repaired it, and everything was fine.

We used Old Republic four times. I had a couple of plumbing issues. One claim was a problem with our gas stove and our hot water heater too. Everything turned out wonderful when I requested service. They were prompt in their service and everything was done as it was supposed to. There were no upsells. They just did their job and it was great.

The reps of Old Republic were nice. They did their job and they were nice when I talked to them. I had a claim when the washer went out and the second one was when my AC went out. The techs did well.

We had an issue with our refrigerator and made the phone call, set up the appointment, and the tech was out there within two days and took care of the issue for us. It was great. Their phone service was extremely easy to navigate. I was able to get the appointment set up in less than 10 minutes. The tech also went ahead and showed me a few other things to keep an eye out for and address if it happens again. That way, I could take care of it on my own. He was awesome. It was a painless experience. Their overall service was great.

While getting maintenance on our air conditioner units, the tech found an issue with a couple of them that required parts to be replaced. The company doing the repair is part of the Old Republic network of services, and we were able to get the repairs done the same day through the warranty.

We’ve been customers with ORHP for several years, despite price increases. We even upped our protection level to include our AC system because we knew it was getting old and wanted to be covered in case of an emergency. Last year, we spent four months without a washing machine because they kept dragging their feet on replacement parts versus a new machine, even when multiple companies told them it needed to be replaced. That left a bad taste in our mouth but we still renewed the policy because it seemed like a decent option.

The service was fast. You can request service online out of normal hours. The contractor assigned was very helpful on the phone for 15-20 min suggesting various things to resolve, since we were afraid of wood floor damage before sending someone to help us with a refrigerator leak. They were fast to assign someone the next morning and the technician was very experienced there and resolve the problem quickly, while answering our many questions. Highly recommend them based on this experience with 5-Star Appliances.

Horrible communication and follow through with policy. I have requested to speak to a supervisor 4 times over the last 3.5 weeks and have yet to hear from one. While the basic customer service team does their job well, the management team does not appear to respect their policy holders at all. It is embarrassing that the management team cannot take the time to communicate with a customer that has been reaching out for almost 30 days.

You sent us a rep from the Hummer service. He dragged us along and didn't perform the repair. Now you are asking us to pay for the service fee. Unbelievably poor service. Old Republic claims that they provide good service but in our case it's been nothing but disappointment.

Our water dispenser on our refrigerator quit working. Technician came out and diagnosed the problem and ordered the part to fix our issue. One day later he called to schedule the repair to install the part. He called before to make sure we were available for the appointment and we would definitely use them again.

Yearly inspection is done yearly in April to ensure no problems during the hot summer. OHRP requires all covered work to be done by an authorized provider but if you try to get a list of authorized providers to perform the yearly inspection, they cannot provide one. If you end up having the inspection by an unauthorized company, you end up paying twice…first to get the inspection, then you have to pay another 85.00 for ORHP to send someone out. Not only a waste of money from paying twice, your valuable time is spent waiting around twice. They will not allow you to have approved and pay out of pocket for repairs by the serviceman and reimburse you as long as he’s already onsite. Their approved serviceman must be dispatched, although they are unable to tell you who is an authorized company prior to you calling someone to begin with! It is becoming more and more apparent it’s more of a hassle than they’re worth. I’ve had them for approx 5/6 years.

Every experience I have had with setting appointments. Customer service follow up, was absolutely horrible. Almost every contractor I dealt with was very unreliable. Didn’t do their job. Most services had to be called back out to fix again. Was charged trade call fees for absolutely no service to be provided on multiple occasions.

The home protection plan is great, great customer service.. But after you use it (which is the reason why you purchased it) and Old Republic feels that it is not convenient for them to continue serving you then they send you an email stating they will not continue to cover you after the plan is up… Honestly, this is really sad! Very disappointed. So as long as you pay and don’t use them, they are happy.. All about money.

Always easy to get on phone and pleasant to talk to. They make it easy to explain our issues and provide the best company to deal with. They always get us quick service and the repair services have been very knowledgeable and completed the service in a timely manner. I know when I need them they will provide me the best care for my needs.

Here's the 1-star review updated to call out Old Republic as the home warranty company: Complete Failure to Deliver on Promises. Where do I begin? My experience with Old Republic Home Warranty has been a nightmare from start to finish. When we first purchased our home warranty from them, they made it sound like filing a claim would be easy and our repairs would be handled promptly by "trusted contractors." Yeah, right. It's been over two weeks since our air conditioning unit broke down, and we've been given nothing but the runaround. First, it took them several days just to send out a technician to evaluate the issue. Then we were told the entire unit needed to be replaced - something that is clearly covered under our policy.

It can be assuring to have when purchasing a home, but once you start using it, you find all the little nuances that make you question the value of the service. For example, I learned the required Trade Call Fees can easily exceed what you would have just paid the vendor to provide the service, had you just contacted the vendor in the first place. Additionally, I learned that many of the parts that tend to be required with repairs happen to be parts that aren't covered by the service. That said, unless there's an outstanding deal offered to renew, I'll be dropping the service at the end of my covered period of performance.

The plumber these guys sent me was a legit scam artist, well-known on Yelp for trying to bilk warranty customers for unnecessary repairs not covered by their policies. I had to hire my own plumber, but Old Republic still made me pay the $85 service fee for a fraudster who fixed nothing.

The service appointment was scheduled very quickly ORHP. The contractor/technicians were professional, courteous, arrived on time, they diagnosed and fixed the issue quickly. The overall experience was easy. I found ORHP to be much better than the other services I have used in the past. I would recommend ORHP to friends.

I don’t want to waste my time explaining about your terrible coverage and last customer service call I was on hold for more than 20 min.. I have proof with a screen shot! I will be writing a letter to the BBB and Yelping Old Republic! Very very dissatisfied and will get another home warranty service!

Fan/coil unit in attic wore out. Covered: Coil, refrigerant up to 8lbs, labor. Not covered - plenum return mod, copper mod, duct mods, refrigerant recapture, arma flex, secondary drain pan, haul away, access through drywall, HVAC drain line mod, HVAC float switch. Total cost I have to pay: $1,841. You decide, is that worth it?

Some of Old Republic's service providers don't know what they're doing. They come but cannot do it so I have to call somebody else outside to do it. Sometimes they're also canceling on appointments, so I have to go with somebody else. There were a few claims Old Republic declined even though it was supposed to cover them. They also didn't renew our policy.

The service providers with Old Republic are not the best. Sometimes, Old Republic assigns me to a contractor then all of a sudden, they change me to another one, and another one. I get tossed around between two and three. Some of them would schedule me a week ahead even though we told them it was an urgent matter. Sometimes Old Republic decline my claims and I don't get much explanation. They tell me, "If you have any questions, just call and ask for a manager." But I call and don't get a response. My most recent claim was for a water heater. It was in a closet outside and they said the door is not secured. Because the door is not secured, they could not replace it even though they replaced one a year before in the exact spot with the exact condition. So even though I have a home warranty that cost me $1,500 a year, I had to pay over $2,000 to replace it. Old Republic doesn't fix major stuff. They only fix minor stuff.

We just had our hot water heater replaced. It went pain-free. A repairman came out and replaced two of the parts of the water heater and now it's working great.

My dishwasher cost almost $2,000 and the contractor couldn't repair it. Old Republic was going to replace it with a cheaper dishwasher, which was fine, but what pissed me off was they said the only thing I could choose from was a white or black dishwasher. Everything in my kitchen is stainless steel. Then, I saw that the same item was on the website available in stainless steel. If they have all three of these options, black, white, stainless steel, why didn't they give me the option to get the stainless steel when they took a stainless steel dishwasher out of my house? I talked to numerous supervisors and after it was all said and done, I wound up getting the stainless steel dishwasher but it took me a whole week to get that resolved.

I've been using Old Republic for years in the real estate industry and I recommended them to hundreds of clients and I've not gotten any complaints yet. So I keep sending people there. Their website is really user-friendly and easy to navigate. You're right on there and it's easy to log in and takes you right to your plan and asks what you need. I had them come out and check my air conditioner. The service people took care of it. It took almost a week. It was a little long, but that's typical in Arizona. Nobody gets out that quickly.

I normally call for claims and the reps have been good. My interactions with them have always been positive. The people who come over and fix things have all been good as well, with the exception of one guy. He made an appointment with us, then he came and said he had to get parts. He never showed up again, then I messaged him and said, “You're supposed to be here.” He said, “I'll come tomorrow.” The next day, he said he's gonna be here between the hours of 8:00 and 10:00, but he never showed up. He then said, “I'm gonna come the day after.” Finally, I said, “Is this a joke to you? Because you can't have a customer wait for you and you never showed up.” I even had his text messages, saying, “Oops, I forgot. I'm sorry.”

Old Republic does better on the small items, like a garbage disposal or a water heater, but not so much on the big items, like HVAC. I had a lot of problems with it. I've had old units, and it seems like they're being fixed all the time. Sometimes it's hard. It takes a while to get it fixed, and the people they send out don't seem to be as qualified as they should be. As a matter of fact, I'm waiting on a guy to show up right now. He told me between 10 o'clock and 2 o'clock. It's 1:45 now and I haven't heard anything from him all day. When I call Old Republic, I get a recording.

Having Old Republic is a necessity, and so far, we are satisfied as customers. The communication or scheduling has been off a bit with a vendor here and there, but for the most part, everything's been good. If we were not satisfied with the vendor provided, they would either find someone else for us or try to resolve the situation. They were good with that.

When the tech came out here, it was good. He was nice, informative and he fixed my problem. I couldn't figure out how to light my furnace. The pilot light's way back in there and I didn't have a match that long and he had all the stuff to do it with. He lit it for me. But I'm not using it because he told me it costs almost four bucks an hour to run that type of furnace.

The contractors sent out by Old Republic were local companies that had an agreement with them. I understand that they have to rely on the contractors that are in the area and sometimes those people are not going to be as good as they want them to be. We had three different people over the course of the two years and the first time we called somebody out, I didn't hear from them right away, but then finally got it going. The second time, it was a lot easier.

Someone from the team called and reassured me. Will reimburse the extra $50 I paid. I’m satisfied. Thank you ORHP.

4 years with this company and they lost my business forever. Believe the bad reviews. I put in a request for my hot water heater leaking yesterday morning. Last night after putting my son to bed I noticed water flooding under the door. The hot water heater was now flushing through the T&P valve. It’s 10pm, ORHP is closed, I call a 24hr plumber assuming since my home and hot water heater are warrantied by them, surely this emergency situation calls for emergency action. Nope. They inform me that had I waited until my house was flooded to call in the morning, they would have covered it. But since I protected my home and hot water heater they aren’t going to help me at all. What a total waste of $1200 a year. They’ve never even fully covered a bill.

All the claims that I've had to file with Old Republic were handled fairly quickly and efficiently. I've done some online and I've called in. When I call in, I get in touch with the representative in a good and timely matter. Online, the requests are processed in a good and timely manner as well. I get an email response, letting me know that they received my request and they get right on it.

I have four of my own personal policies, our primary home and three of our investment homes all covered. I pulled two of the accounts because I was not happy with them. Last year, Old Republic Home Protection in Las Vegas and Henderson, Nevada particularly got hit hard with air conditioning units that needed to be replaced. I recommended my cousin across the street to go with Old Republic. And they chose not to renew her policy the following year. We both live in the same type of home. It's a 5,000 plus square foot home, 22 years old. And the policy was expensive.

The first company they sent out for our oven was a really bad one. The tech knew nothing about what he was doing and he was very angry. He said there was no problem when I had a written report from the gas company. Old Republic sent me to another company that seemed to be good but they weren't sure so I was transferred to a third company. The third company said there was a carbon monoxide leak and they replaced six parts and said there's one more that the tech's getting and he thought I could use the gas but I said no because when they're done, I'm having the gas company come back. This has been well over a month and I've had the gas company here twice, I've had three repairmen, and now they're waiting for one more part. I truly believe that Old Republic should have just replaced the oven. My policy is canceled, but this claim is still open because it's not finished and I'm still waiting for them to come back.

Submitting a claim with Old Republic has been very easy. Everything goes smoothly. The tech's here within 24 hours. For our recent claim, we had a faulty valve under our kitchen sink. We called and the plumber was here within 30 hours. The plumber got it fixed and everything was good to go.

My experience with Old Republic has been all right. Their response has been okay. A bit slow on some vendors sometimes. But overall, I have good feelings. I like that I don't have to pay the vendors the full amount when I call them. I just pay my yearly thing and then the trade call fee. That's it. My recent claim was for a clogged sink. It took the tech four days to come out and that one didn't work out. The tech didn't seem like he wanted to work much. They had to send a different one that got the job done. Also, if they can make the prices cheaper, that'd be great.

We had two recent claims. The first one took a long time and I had to repeatedly call to get the contractor assigned and out here, and then Old Republic ended up not covering it after they said they would. So that was frustrating. But then, the second claim we had was very responsive and got somebody out here very quickly and they covered it. So I've had a good experience and a bad experience with them. I called over-the-phone when I submitted the claim and it was easy. But over the phone created missing information when contacting the contractor because not all my personal information, like my email, got linked. So that caused delays. But every time I've spoken to an actual person at Old Republic, they have been very polite and informative and I've had good conversations with them on the phone.

We had an electrician check out a power supply in our bedroom. He found the problem and fixed it right away. Then our dryer wasn't working properly. We called and Dennis was sent out to check the dryer. He found the problem and ordered the part. Came back and replaced it. Dryer runs like new.

I leaked into the kitchen of a rental property. First, I think 72 hours response for a leak was not fast enough since I had floor and cabinet damage. Second, the designated professional (FIX ALL PUMBER) did not fix the leak and left the property mentioning that I should get homeowners insurance. I contracted another professional that came on the same day and fixed the problem. Conclusion I was charged $85 visit from the Old Republic designated profession (did nothing) and charged as an emergency from another professional that solved the problem.

Two toilets were flushed together-water around the bottom of the master toilet puddle of water showed up. What I have learned from your providers. Don't mop up the water. Unless there is water under the modular there is no problem. It is normal for the wax ring to leak. Don't clean your bathroom up and sterilize everything because they will tell you. You are the cause of the leak.

I called in for repair on heat not working. First company canceled after I had already arranged to be home and would not work with me on dates. BUT, second service provider called and because I had no heat came the next day, identified the problem and completed the work. Andrew and Mike with Right Heating and Air were polite, courteous and professional.

I am so grateful for this warranty plan in my new home. It makes me feel so much more confident that I have someone to call for help. I have had multiple small issues with my new home in the first year and Republic makes it SO easy to communicate and solve my problems quickly! I will continue to renew as long as they let me!!!!

I called to get service at my house for two different things and it went perfectly. The person I spoke to was professional and very responsive to my needs. The first person came out the same day, and the second order came out the next day. Thank you so much.

Dan was very responsive and immediately identified the problem. He had the part he needed on his truck. He was in and out of the house in about 30 minutes. He was very professional and knowledgeable. Also, super friendly. I appreciate the great service he provided! Thank you for sending him my way!

Excellent service as usual. Support was quick and helpful, service tech was on time and solved the problem quickly. Would definitely recommend to anyone. I will be renewing this policy, very impressed! My previous experiences with warranty companies were not good at all so I was skeptical, but now I'm pleasantly surprised...

Disappointed that the pipe from washer to outside was not covered. But the plumber was very good at trying to unclog it and explained clearly the problem. I guess I need a clearer picture of what I am paying for with the warranty. But the people that are sent are professionals who do a great and efficient job!

I have had ORHW for a couple years. We had an issue with the laundry water tap and they got someone out in a couple days. He didn't have the parts so he had to come back meaning I had to be here twice. When He did finish, he cut a hole in my drywall and did not repair it. It still sits today not fixed. I called them again months ago because my heater isn't working downstairs. They have sent the same company out 5 or six times. Each time the company resets the limit switch, it works for about a day and then fails again. On the last appointment they missed the 4 hour window by 3 hours. I had already let them know after an hour past the window that I had to leave. They called me 2 hours later as if they expected me to be here.

I've had Old Republic Home Protection for a long time. They usually deliver. Sometimes, they don't have the best people that come out. Other than that, they're the best on the market as far as home warranties. I could talk to somebody and they would walk me through whatever I need. If I couldn't get resolution with the person I was talking to on the phone, I would talk to the person that markets it throughout real estate. She was always there and is very helpful. If I couldn't resolve it, she would make sure it was resolved. And if the person didn't catch it, they would send somebody out and they would make it right.

I had a good experience with Old Republic Home Protection. Their reps were professional and nice. Also, the techs came out and were professional and prompt.