Old Republic Home Protection Reviews

The service appointment was scheduled very quickly ORHP. The contractor/technicians were professional, courteous, arrived on time, they diagnosed and fixed the issue quickly. The overall experience was easy. I found ORHP to be much better than the other services I have used in the past. I would recommend ORHP to friends.

I don’t want to waste my time explaining about your terrible coverage and last customer service call I was on hold for more than 20 min.. I have proof with a screen shot! I will be writing a letter to the BBB and Yelping Old Republic! Very very dissatisfied and will get another home warranty service!

Fan/coil unit in attic wore out. Covered: Coil, refrigerant up to 8lbs, labor. Not covered - plenum return mod, copper mod, duct mods, refrigerant recapture, arma flex, secondary drain pan, haul away, access through drywall, HVAC drain line mod, HVAC float switch. Total cost I have to pay: $1,841. You decide, is that worth it?

Some of Old Republic's service providers don't know what they're doing. They come but cannot do it so I have to call somebody else outside to do it. Sometimes they're also canceling on appointments, so I have to go with somebody else. There were a few claims Old Republic declined even though it was supposed to cover them. They also didn't renew our policy.

The service providers with Old Republic are not the best. Sometimes, Old Republic assigns me to a contractor then all of a sudden, they change me to another one, and another one. I get tossed around between two and three. Some of them would schedule me a week ahead even though we told them it was an urgent matter. Sometimes Old Republic decline my claims and I don't get much explanation. They tell me, "If you have any questions, just call and ask for a manager." But I call and don't get a response. My most recent claim was for a water heater. It was in a closet outside and they said the door is not secured. Because the door is not secured, they could not replace it even though they replaced one a year before in the exact spot with the exact condition. So even though I have a home warranty that cost me $1,500 a year, I had to pay over $2,000 to replace it. Old Republic doesn't fix major stuff. They only fix minor stuff.

We just had our hot water heater replaced. It went pain-free. A repairman came out and replaced two of the parts of the water heater and now it's working great.

My dishwasher cost almost $2,000 and the contractor couldn't repair it. Old Republic was going to replace it with a cheaper dishwasher, which was fine, but what pissed me off was they said the only thing I could choose from was a white or black dishwasher. Everything in my kitchen is stainless steel. Then, I saw that the same item was on the website available in stainless steel. If they have all three of these options, black, white, stainless steel, why didn't they give me the option to get the stainless steel when they took a stainless steel dishwasher out of my house? I talked to numerous supervisors and after it was all said and done, I wound up getting the stainless steel dishwasher but it took me a whole week to get that resolved.

I've been using Old Republic for years in the real estate industry and I recommended them to hundreds of clients and I've not gotten any complaints yet. So I keep sending people there. Their website is really user-friendly and easy to navigate. You're right on there and it's easy to log in and takes you right to your plan and asks what you need. I had them come out and check my air conditioner. The service people took care of it. It took almost a week. It was a little long, but that's typical in Arizona. Nobody gets out that quickly.

I normally call for claims and the reps have been good. My interactions with them have always been positive. The people who come over and fix things have all been good as well, with the exception of one guy. He made an appointment with us, then he came and said he had to get parts. He never showed up again, then I messaged him and said, “You're supposed to be here.” He said, “I'll come tomorrow.” The next day, he said he's gonna be here between the hours of 8:00 and 10:00, but he never showed up. He then said, “I'm gonna come the day after.” Finally, I said, “Is this a joke to you? Because you can't have a customer wait for you and you never showed up.” I even had his text messages, saying, “Oops, I forgot. I'm sorry.”

Old Republic does better on the small items, like a garbage disposal or a water heater, but not so much on the big items, like HVAC. I had a lot of problems with it. I've had old units, and it seems like they're being fixed all the time. Sometimes it's hard. It takes a while to get it fixed, and the people they send out don't seem to be as qualified as they should be. As a matter of fact, I'm waiting on a guy to show up right now. He told me between 10 o'clock and 2 o'clock. It's 1:45 now and I haven't heard anything from him all day. When I call Old Republic, I get a recording.

Having Old Republic is a necessity, and so far, we are satisfied as customers. The communication or scheduling has been off a bit with a vendor here and there, but for the most part, everything's been good. If we were not satisfied with the vendor provided, they would either find someone else for us or try to resolve the situation. They were good with that.

When the tech came out here, it was good. He was nice, informative and he fixed my problem. I couldn't figure out how to light my furnace. The pilot light's way back in there and I didn't have a match that long and he had all the stuff to do it with. He lit it for me. But I'm not using it because he told me it costs almost four bucks an hour to run that type of furnace.

The contractors sent out by Old Republic were local companies that had an agreement with them. I understand that they have to rely on the contractors that are in the area and sometimes those people are not going to be as good as they want them to be. We had three different people over the course of the two years and the first time we called somebody out, I didn't hear from them right away, but then finally got it going. The second time, it was a lot easier.

Someone from the team called and reassured me. Will reimburse the extra $50 I paid. I’m satisfied. Thank you ORHP.

4 years with this company and they lost my business forever. Believe the bad reviews. I put in a request for my hot water heater leaking yesterday morning. Last night after putting my son to bed I noticed water flooding under the door. The hot water heater was now flushing through the T&P valve. It’s 10pm, ORHP is closed, I call a 24hr plumber assuming since my home and hot water heater are warrantied by them, surely this emergency situation calls for emergency action. Nope. They inform me that had I waited until my house was flooded to call in the morning, they would have covered it. But since I protected my home and hot water heater they aren’t going to help me at all. What a total waste of $1200 a year. They’ve never even fully covered a bill.

All the claims that I've had to file with Old Republic were handled fairly quickly and efficiently. I've done some online and I've called in. When I call in, I get in touch with the representative in a good and timely matter. Online, the requests are processed in a good and timely manner as well. I get an email response, letting me know that they received my request and they get right on it.

I have four of my own personal policies, our primary home and three of our investment homes all covered. I pulled two of the accounts because I was not happy with them. Last year, Old Republic Home Protection in Las Vegas and Henderson, Nevada particularly got hit hard with air conditioning units that needed to be replaced. I recommended my cousin across the street to go with Old Republic. And they chose not to renew her policy the following year. We both live in the same type of home. It's a 5,000 plus square foot home, 22 years old. And the policy was expensive.

The first company they sent out for our oven was a really bad one. The tech knew nothing about what he was doing and he was very angry. He said there was no problem when I had a written report from the gas company. Old Republic sent me to another company that seemed to be good but they weren't sure so I was transferred to a third company. The third company said there was a carbon monoxide leak and they replaced six parts and said there's one more that the tech's getting and he thought I could use the gas but I said no because when they're done, I'm having the gas company come back. This has been well over a month and I've had the gas company here twice, I've had three repairmen, and now they're waiting for one more part. I truly believe that Old Republic should have just replaced the oven. My policy is canceled, but this claim is still open because it's not finished and I'm still waiting for them to come back.

Submitting a claim with Old Republic has been very easy. Everything goes smoothly. The tech's here within 24 hours. For our recent claim, we had a faulty valve under our kitchen sink. We called and the plumber was here within 30 hours. The plumber got it fixed and everything was good to go.

My experience with Old Republic has been all right. Their response has been okay. A bit slow on some vendors sometimes. But overall, I have good feelings. I like that I don't have to pay the vendors the full amount when I call them. I just pay my yearly thing and then the trade call fee. That's it. My recent claim was for a clogged sink. It took the tech four days to come out and that one didn't work out. The tech didn't seem like he wanted to work much. They had to send a different one that got the job done. Also, if they can make the prices cheaper, that'd be great.

We had two recent claims. The first one took a long time and I had to repeatedly call to get the contractor assigned and out here, and then Old Republic ended up not covering it after they said they would. So that was frustrating. But then, the second claim we had was very responsive and got somebody out here very quickly and they covered it. So I've had a good experience and a bad experience with them. I called over-the-phone when I submitted the claim and it was easy. But over the phone created missing information when contacting the contractor because not all my personal information, like my email, got linked. So that caused delays. But every time I've spoken to an actual person at Old Republic, they have been very polite and informative and I've had good conversations with them on the phone.

We had an electrician check out a power supply in our bedroom. He found the problem and fixed it right away. Then our dryer wasn't working properly. We called and Dennis was sent out to check the dryer. He found the problem and ordered the part. Came back and replaced it. Dryer runs like new.

I leaked into the kitchen of a rental property. First, I think 72 hours response for a leak was not fast enough since I had floor and cabinet damage. Second, the designated professional (FIX ALL PUMBER) did not fix the leak and left the property mentioning that I should get homeowners insurance. I contracted another professional that came on the same day and fixed the problem. Conclusion I was charged $85 visit from the Old Republic designated profession (did nothing) and charged as an emergency from another professional that solved the problem.

Two toilets were flushed together-water around the bottom of the master toilet puddle of water showed up. What I have learned from your providers. Don't mop up the water. Unless there is water under the modular there is no problem. It is normal for the wax ring to leak. Don't clean your bathroom up and sterilize everything because they will tell you. You are the cause of the leak.

I called in for repair on heat not working. First company canceled after I had already arranged to be home and would not work with me on dates. BUT, second service provider called and because I had no heat came the next day, identified the problem and completed the work. Andrew and Mike with Right Heating and Air were polite, courteous and professional.

I am so grateful for this warranty plan in my new home. It makes me feel so much more confident that I have someone to call for help. I have had multiple small issues with my new home in the first year and Republic makes it SO easy to communicate and solve my problems quickly! I will continue to renew as long as they let me!!!!

I called to get service at my house for two different things and it went perfectly. The person I spoke to was professional and very responsive to my needs. The first person came out the same day, and the second order came out the next day. Thank you so much.

Dan was very responsive and immediately identified the problem. He had the part he needed on his truck. He was in and out of the house in about 30 minutes. He was very professional and knowledgeable. Also, super friendly. I appreciate the great service he provided! Thank you for sending him my way!

Excellent service as usual. Support was quick and helpful, service tech was on time and solved the problem quickly. Would definitely recommend to anyone. I will be renewing this policy, very impressed! My previous experiences with warranty companies were not good at all so I was skeptical, but now I'm pleasantly surprised...

Disappointed that the pipe from washer to outside was not covered. But the plumber was very good at trying to unclog it and explained clearly the problem. I guess I need a clearer picture of what I am paying for with the warranty. But the people that are sent are professionals who do a great and efficient job!

I have had ORHW for a couple years. We had an issue with the laundry water tap and they got someone out in a couple days. He didn't have the parts so he had to come back meaning I had to be here twice. When He did finish, he cut a hole in my drywall and did not repair it. It still sits today not fixed. I called them again months ago because my heater isn't working downstairs. They have sent the same company out 5 or six times. Each time the company resets the limit switch, it works for about a day and then fails again. On the last appointment they missed the 4 hour window by 3 hours. I had already let them know after an hour past the window that I had to leave. They called me 2 hours later as if they expected me to be here.

I've had Old Republic Home Protection for a long time. They usually deliver. Sometimes, they don't have the best people that come out. Other than that, they're the best on the market as far as home warranties. I could talk to somebody and they would walk me through whatever I need. If I couldn't get resolution with the person I was talking to on the phone, I would talk to the person that markets it throughout real estate. She was always there and is very helpful. If I couldn't resolve it, she would make sure it was resolved. And if the person didn't catch it, they would send somebody out and they would make it right.

I had a good experience with Old Republic Home Protection. Their reps were professional and nice. Also, the techs came out and were professional and prompt.

I've requested multiple services from Old Republic. I put the service request in and they reach out to a contractor. I pay for a small deductible fee and they send out the person to the house. All the technicians have been pretty good. I had a slab leak and a garbage disposal leak recently. With the slab leak claim, I paid extra. They cap out at $2,500 and a slab leak is way more than way more than that. I wouldn't do a slab leak with them if I was to do it over again.

I filed a claim over the phone and the rep I talked to was very professional. Then, the tech came in and did what they needed to do. We didn't establish any kind of friendship bond or nothing like that, but we're satisfied with the job they did.

My most recent claim experience was good, efficient, and quick. I filed it on the phone and the rep was direct to the point, very helpful, and got what I needed. The technician they sent out got stuff done, he knew what he was talking about, and he was very informative.

My experience with Old Republic has been excellent. Their online process is fairly simple and they have always been fantastic. I requested a certain company to work on my property and they don't really do that. They do it by random. But they allowed me to do that. They said they had to escalate it to management and it took a day. But they called back and said I was approved and it was that simple.

I put in several claims with Old Republic and it was relatively easy. All the techs were excellent. They knew what they were doing, they were professional, and they got the job done. However, I was not given the chance to sign up with Old Republic again. They sent me a letter and said that they were not offering their service to me anymore. We must have used it too much. So, we signed up with someone else.

I had an issue with the outlets. I set the appointment over the phone and it was very easy. I called Monday and the tech came Wednesday and he did what he was supposed to do. He came again the next day. He checked all the outlets to make sure everything was okay and he fixed the issue. He was really professional. Everything so far went well.

Old Republic is really great. They're really nice and they try to work with you the best that they can. Most of the service providers have been really great, too. I haven't really had any issues. We had an issue with our air conditioning unit not working and the guy came out and fixed it on a Friday. And then on that Friday evening, it started messing up again. So, he came right back out on that Saturday morning to help fix whatever the problem was. The AC has been great since then.

They always took care of all the problems we had. It was always really quick and easy. All has worked well since the repairs. However, we had to pay a $75 fee to have someone come out and that was a little steep. But overall, we got our money's worth out of it. We would probably sign up for another year if we anticipated appliances having issues. But we decided not to just because we got everything fixed for now.

Old Republic is horrible and I would tell others to never ever go with them. I had a dishwasher that I bought in my house some time ago and my house is 14 years old. I paid two different times for a warranty person to come out and I told them that they needed to come back because the last guy that was fixing the dishwasher left a problem. But Old Republic never sent anybody out to this day. They told me to send a video in and I did that. Instead of saying that they'll send another dishwasher, they're saying that they got a part. They got one part that's in and they're waiting for another part to get shipped from out of the country. And it’s crazy because I already know what they're going to say. By the time this part that they're talking about arrives, they're going to say that they don't even have that part.

So I filed a claim for hot water heater spent 1k and was told a check for $840 was mailed on 2/9 and I’ve still not received..today is 2/22 I’ve called 2xs and told it could take 20-30 days to get in mail. Umm nope cause I’ve since received 2 separate items in mail from this company that took the normal 3-5 days so I then filed another claim for hvac heat. The idiot sent to my home didn’t do his due diligence and got it denied telling them it was under warranty so I had to spend hours on phone to prove it in fact wasn’t covered, spent another $1030 to be told I’ll get $750 back in 30 days. I’m sorry but they take the $85 in 10 days so why does it take a month assuming I will receive first check in next few days. This is unacceptable. I’d advise ppl to use another company. This company uses unknowable technicians and clearly has zero concern for home owners.

Old Republic is working on my dishwasher right now. I called them and they were very prompt in getting someone out there. So far, it didn't get completely fixed and they still are having someone come out and reassess it. But I've been pretty happy with them. They're pretty proactive.

One of the worst insurance companies ever. My cooktop broke, and they sent me a technician after charging me $85, who recommended replacing it. He sent them the measurements, and I provided the model number of my cooktop. They called me to inform me that they couldn’t find the same model but would send me an email with similar options on the market for confirmation. In the email, they stated, “The replacement model is based on information provided by the Independent Network Service Provider,” so I confirmed.

I was without AC on and off from July to October. I then had a related problem in January: The unit was still leaking freon. I unknowingly used my emergency heating strips instead of my heat pump from October through to January. This lead to unusually high bills, an average of $100 over for each month. Then I still had to pay the trade call fee. I was without a fridge from early October to early January. I had to purchase about $300 of ice during this time just to have some food in the house. I also spent much more on eating out during this three plus month period. This was an intolerable inconvenience and cost.

I've never heard of Old Republic Home Protection, but they're very nice to work with. They have done as I've asked. They were all very helpful and pleasant. They didn't ask many questions. They just asked was I available at X date, and said they would call me back. They didn't make it hard on me. They didn't ask 100 questions like I could get to qualify to get the repairs. They just said, "Yeah, we do that," or, "No, we don't," which is what I want.

Every interaction was very positive with all of the Old Republic Home Protection agents that I dealt with or the call center people because we had some claims and everything was good. Also, every person who came was very professional and did a great job. We wanted to renew and unfortunately, we couldn't. Old Republic ended up cancelling our coverage because of said claims, which is disappointing. We can't control when an appliance breaks. And they said they wouldn't renew us because we had multiple claims, which is the purpose of insurance. Other than that, everything was exactly as I would have expected and better.

Old Republic has been effective and helpful. We've had them out three times. They're prompt. They answer the phone and take my info. Then they have someone contact me. If you're concerned about repairs, it's a good value to have a service where you know that it's gonna be a one-time fee to have a contractor come out to do their evaluation. It gives you peace of mind to know that you have that service to cover a lot of things in your home that could go out.

When I purchased my first house, one of the stipulations in the closing documents was that we would inherit the existing policy through Old Republic. Once we moved into the house, five months down the road, the dishwasher went out and we let them know what was happening. It was resolved and since then, Old Republic has been a staple in any of my properties that we have the home warranty. It has saved us a lot of time and money. I’ve only had one contractor and that one guy is very good, fast and knowledgeable. He communicates the process the entire way.

I had dropped Old Republic because they made me mad cause they wouldn't let me use my preferred service provider last year when I wanted to. I dropped it on my house. But we had a service call in progress in our other house. We had an air conditioning issue and they wouldn't let me use my preferred service provider. They sent out a fraudulent service provider. The service provider was supposed to put in a 4-ton air conditioning unit. But they put in a 2-ton air conditioning unit. For five months, they fought for us to get the proper-sized unit put in. We succeeded in doing that, which renewed my faith in Old Republic and that was why we renewed our policy with our own house. So far, their service is good. I'm very satisfied.

The heat pump in the air conditioner was not functioning. I sent a claim over the phone and the process was frustrating. It takes too long sometimes. I can sit 10 or 15 minutes on the phone waiting for somebody to answer. I noticed that Old Republic's service providers sometimes get very frustrated and they would come out twice because they didn't want to wait for Old Republic to answer. So it is not a very user-friendly process.

My gas heater went out. I called Old Republic and the contractor came out pretty quickly. But the tech was kind of snotty. He got okay a little later when he was in my house for a little while. It's hard to find this place where I live. It's a mobile home park and it has two mobile parks all within the same block and they're huge. They have over 100 mobile homes in each of the mobile parks, and he was in the wrong mobile park. He tried to ask me for directions but I couldn't help him that much. He was talking to his assistant and he was getting really frustrated with not being able to find my home. He finally found it but it sounded like he was getting snotty with me and his assistant. But he did a good job. I've dealt with him before and he's usually really nice. He came out when my air conditioning wasn't blowing cold air. He was very nice that time and he did a great job. I really like him. He's a nice person.

Old Republic is very good but in 2024, if I call over the phone, it takes a longer time. Last year, I would put in a request and I would be able to talk to the customer service faster. Other than that, I love them.

Old Republic has been great and the last guy who repaired the oven was really good. I called Old Republic to file the claim and he ordered the part. It took a couple of days for the part to get here and it got here when he said it would. Then he repaired it that evening. But I had a repair guy who replaced a circuit in the dishwasher and the door wasn't installed right. It's popped out a little bit and the metal front on it, the stainless steel, is showing a couple tabs that are supposed to keep it in there. Other than that, when Old Republic replaces things like hot water heaters, the warranty pays off in the long run. But if I ever have to have something done with the air conditioner, they don't cover the cost to put the air conditioner lifted on to the roof of the crane and you can't replace it without doing it. And usually, it's right around $150 to $200. So, it would be nice for Old Republic to add that service, especially when you live in the desert.

I like the quality of the people at Old Republic and the size of their company. The price keep going up but when they say they're gonna do something, they do it. It's easy for me to communicate with them. I make a phone call and the issue gets fixed. When my tenant's dishwasher was having a problem, I got ahold of Old Republic. A contractor came out, took a look at it, and fixed the problem. When my furnace went out, Old Republic ended up replacing it. The contractor did some stuff wrong and I had somebody come out and fix.

When I had a claim, everything was quick and efficient, and there was good communication. I had a couple of my outlets that weren't working and I had a good experience with the tech. He came, communicated, and got the job done. So it was good. Old Republic was very reliable. They have good communication and prompt service. I have peace of mind because I bought an older home and things will be covered so I don't have to necessarily go out of pocket like crazy to fix things.

Filing a request is very smooth and easy to navigate. I’m able to get a live person and speaking with them is very pleasant. I had a service request for plumbing and it was a recall so Old Republic put that in right away and notified the technician to have him come back out to fix the issue. I've had nothing but great experience with Old Republic.

I've had Old Republic since August, and it's been a good experience. They've been very responsive and convenient. We had a problem with our HVAC, and they sent out somebody who fixed it. He was great.

This is such an honest company. They came out twice to repair. Second guy found a part needed that would cost me too much to speed on a refrigerator as old as mine. Such honesty you rarely find in a company like this. I thank them and highly recommend their service to anyone. Bay to Bay Appliance is wonderful.

Took WEEKS to fix toilet. Plumb ER replaced flapper, failed to replace gasket between tank and bowl causing toilet to leak. He told them it was damaged prior to his arrival. It took numerous calls and weeks to convince ORHP it had passed home inspection and worked previously. They finally sent 2nd plumber but did not believe him that Plumb ER was not truthful. Finally sent America's Choice who was extremely helpful and fixed it.

4Sins Garage Door came out to check out my garage door opener. I ended up buying a new opener from them. It was $450. I assume I’m getting reimbursed from Old Republic, since it was covered. Have not heard as of today. Funny way of doing business. They have been good in the past.

We have Old Republic Home warranty for a few years now & have called them for service more than twice and each time, it takes a long time to get connected to customer service over the phone. The vendors servicing our home for repairs/ checks were good but in terms of getting reimbursed from Old Republic, it takes months to get reimbursements. We had service in early December of 2023 and we haven't received reimbursement until now, it's already February 2024. When we had a service in early December 2022, I remember we received reimbursement in late January of 2023. I wonder if it's always like this. And I don't have the luxury to call again if only to complain.

I reached out to my own plumber initially when my sink stopped draining. He ran a hydro-jet and it did not clear the stoppage. Old Republic sent out three different plumbers that did essentially nothing but waste mine and my partner's time. We each took take time off of work to wait for a plumber to show up and then he left ~15 minutes later. NONE of them knew what the issue was or even how we could go about getting it fixed. Eventually, after waiting two weeks (and not having a kitchen sink in the house we just moved into), my dad's friend called in a plumber that finished the entire job within an hour.

ORHP answers the phone promptly and cordially. I prefer phone calls to computer sites for this type of business. Appointment scheduling was transferred to my tenant seamlessly and charges were as explained on phone. Both the electrical and plumbing concerns were fixed and ORHP went above and beyond on the electrical issue to fix additional possible problems.

I love everything about Old Republic and how easy it is to submit a request and how fast I get scheduled EXCEPT for the fact that they hire random companies to do it. There is no consistency and some of these companies are not up to standards with their professionalism.

Our water heater was making a lot of noise, so we called Old Republic to schedule a service visit.. The service person came 2 days after we called. After thoroughly checking the water heater, it was recommended the water heater be replaced. The replacement was approved and installed within 2 days. We feel it was very professional service.

In the six months since we have owned our home, we have had four claims with our Home Warranty. One of those was fixed quickly with no issues (garbage disposal). The other three have required returned visits to fix the problem, and to this date, we are still awaiting them to be fixed. Old Republic is aware of this, and working with us. Our ice maker hasn't worked since day 1. After filing a claim, a company supposedly fixed it, but it broke again quickly, but it was outside of the time frame allowed to come back. So we filed another claim for another $85.00, and we are still awaiting for the part to be installed. The ice maker problem was actually two of the three claims not fixed.

Service was prompt, professional and friendly. Fortunately, problem had simple solution. Worker showed integrity and explained problem to me and showed me what was wrong. After fixing it, he tested it several times to be sure it was working properly. Worker arrived within one hour of being contacted. Well done.

We had a couple issues that we called them about. They were very responsive to our issues. Service technicians were dispatched right away and took care of the issues we were having. We have no complaints at all. If you are planning on buying a home warranty we highly recommend you go with them.

Old Republic has a lot of good qualities. It's fast and efficient to start a claim and be assigned to a service provider. But over the years, they have eliminated choices. You can now only use in network service providers and the quality of who Old Republic contracts to has gone down. They are third and fourth tier providers who deal primarily with homeowner's warranty. They are consistently rude, difficult to deal with, often sexist, and the quality of their work is consistently subpar. I would rather pay a portion of the overall bill and use my own trusted providers than have to use yours. Please do a better job vetting who you contract to.

Anytime we have an issue to be fixed we are contacted by the contractor so quickly and get one the schedule for a fix within the week. So far all the contractors we have worked with have been professional and do a great job! We are so happy to have this home warranty. One less thing to worry about when it comes to home ownership.

Old Republic Home Protection created everything for me. The only problem was that at that time, I did not get the confirmation or any human touch. Also, there was a delay of two days for my servicing date. But a contractor came in and wrapped everything up within 30 minutes.

Fiancée and I bought our first home and our realtor recommended Old Republic. Said they had a good reputation. Our fridge went out early January. Mid Jan. I place a service request. The service man called a day or 2 later asking if he could show up in 30 mins. He did that 2 days in a row. Fiancée and I both have jobs. No one can stop working and go to an unscheduled appointment. Told him I needed an appointment to take off for work. Told me someone would reach out before the weekend. Friday went by, nothing. Monday went by, nothing. Tuesday, same. Wednesday I called back and asked what was going on. Customer service wasn’t helpful either.

I've had quite a few times where I've had to make a claim with Old Republic and have somebody come out. Usually, it goes by fast. They have an after-hour voicemail that you can leave and they'll take care of it. So you don't have to call only during business hours, which is nice. They cover a lot under their policies. It's great. Recently, my electricity was being wonky. I filed a claim. They sent out an electrician and the guy was amazing. He ended up going above and beyond and getting it done in a timely manner. Old Republic is better than other companies I've used in the past. People shouldn't waste their time with anyone else.

I had a recent claim with Old Republic for the garage door opener. They scheduled someone to come out right away. We bought a new remote 'cause the old one broke and I tried to replace it with the new remote to reprogram it. What that did was fry the circuit board. The circuit board was bad but the motor was okay. It still went up and down. I had the guys look at it and they said, "Yeah, it was bad." They replaced the motor. Everything's working. They also put the new keypad in. Old Republic takes care of everything. Even with our stove claim, the tech did a good job too.

I used Old Republic once for the shower that was leaking, but they couldn't do anything. It wasn't covered by the policy and it's more of a plumbing issue. I still had to pay and the tech didn't do anything. He was knowledgeable and on time.

I had a water leak out of the back of my fridge, and Old Republic has been great. However, the claim’s not over yet. We're still in the mitigation process of getting everything before they fix it all.

Appliance contractors are terrible… I called in a dryer repair in mid December and I’m still waiting for a repair to be done. Needless to say I won’t be renewing my warranty with you when it comes due. This is unacceptable and is not ok. If I just called in a repair without going through you my dryer would be working. Most competent companies can get a repair done within a few days not months.

Old Republic Home Protection's service is so bad. 1 month ago, I called this company for leaking water pipe. Then their staff came my house, checked and they said I have to pay $380, I didn't agree because leaking is small, and my insurance is cover it. They left and didn't fix anything. The next week they charge $85 for trade call fee.

The company contacted me and I was able to renew.

My home needed a new HVAC System. So Cool Solutions was a contractor working for Old Republic Home Warranty. They installed an HVAC system incorrectly and by the winter, this unit was not working. In less than one year. Then, Old Republic Home Warranty dropped me, even though I had never been late with payments, etc. They did not want to pay for a new HVAC system and ultimately contracted cheap and incompetent labor which is costing me more money. When the contractor came out to fix my heat, they charged me another $225.00 and my heat worked for less than 24 hours. So Cool Solutions said they would refund my money but have yet to keep their word. Beware!

I'm very happy with my Old Republic coverage. I submitted a claim and the electrician that came out was very good because he found the problem right away. He couldn't fix it though. The compressor on the air conditioning was bad and he's not an air conditioning guy. He had to report back to his company. Then his company had to turn their report into Old Republic. Old Republic sent air conditioning people out. They had to get permission from Old Republic to order a new one. It took too long. I was without heat.

I've used Old Republic over 10 times within the last two years and they're reliable and do a great job. When they’ve sent someone out, it’s been mostly good. Sometimes I've had issues with the persons that they chose to send out but they resolved it right away. They always had a backup person or in some cases, a third backup person. Sometimes, I would call and the people wouldn't return the call. All I had to do was call Old Republic and let them know. They'd apologize for that and get back to me within the same day or an hour with somebody else. Old Republic’s prices are reasonable and they’re a good company to have insurance from. They don't try to deny claims and never try to argue the point. You submit the claim and they process it and send somebody out to get the work done.

Every time I call to put a request for something, they send somebody right away, the next day if it's possible. It's really good for us to have that kind of service. Also, the contractors have been very good. I always tell my friends to get the guarantee because Old Republic is an excellent company.

The service with Old Republic has been great. If I've ever had any questions and I've called and asked, they've been super helpful in explaining what my benefits cover or what I can do to upgrade or downgrade depending on our needs. Our water heater went out last month and I called them. They had a guy out the next day and within four days, we had a water heater and all of the connections. Everything was all brand new and we paid only $85 out of pocket. Old Republic has easily saved us $1,000 if not more, especially with these unexpected things. We didn't plan on the water heater going out so having that safety net if something goes wrong is beneficial.

I filed a claim for the oven and it went well. They did the repair the next day after I called. If anyone asks about Old Republic Home, I'd tell them to go for it. They're pretty good.

They were helpful when I submitted a claim and they were able to process whatever I needed. Also, the tech who came out knew exactly what they were doing.

The reps are always helpful. They always make sure we get the help we need on time. Most of the contractors are good. We had one that wasn't the best, but they fixed it and sent someone else.

Old Republic replaced the 75-gallon water heater that went out. It cost me just the co-pay. Everything works perfectly.

I did a couple of claims with Old Republic. One was recently for my kitchen faucet. It was fixed promptly.

Old Republic is dependable, and it's worked good for us. They are flexible to work with and responsive. Plus, the service companies that I've used, so far, have been good.

Old Republic doesn't cover much, so I'm debating whether to continue with them. I pay a lot of money for a few hundred dollars in coverage. This place I have is a money pit, so I spent thousands of dollars in the last eight months. Most of that was through private plumbing companies, and I've had other work done too because Old Republic didn't cover a lot of the stuff that went wrong. But the contractors that came out were all good. They were good guys. I can get through Old Republic when I have a claim. They're easier than another warranty company that I dealt with before. But they still want you to wade through a menu and I don't like that. I like to be able to call and talk to somebody. But the whole world's getting away from that. I hate menus. It's like they wanna irritate you from the very beginning. But the reps were courteous.

I called the number to submit my claim with Old Republic and it was an automated thing. It takes you through the steps of what you're asking for and it's pretty straightforward. The two times I've had to call, I wasn't really given too much information other than the company name and it would have been better if I had some more information on the people that were coming out. On the second time I had to call and make a claim, I asked for some information but I was told they couldn't give me anything and I'd have to reach out to the people directly.

I haven't had a problem with the Old Republic itself. Some of the contractors that Old Republic Home Protection sent are not good. Sometimes, they would say, “This can't be fixed.” We would call someone else and the stuff would get fixed. I don't know if it's because they're not getting paid the full amount. It's just a deductible. But they feel the project is much work for what they were getting paid.

I have had Old Republic for several years and it has been a life saver along with money saver. I have had numerous plumbing issues they have covered. It would have been very expensive if I had to pay out of pocket for. So happy I have them. They are very responsive as well even after hours.

Old Republic has been a great add on for our new home. It has helped us have peace of mind as we start our home experience. The ease of phone or online submissions has made it convenient for our family. Overall, I would recommend this service and we are much appreciative for this service.

Technician was very knowledgeable and thorough and cleaned up behind himself. I was very pleased! I was very pleased that it could be repaired and he knew exactly what to do. I am happy with the service.

I recently had a hot water heater replaced and wanted to use a plumber of my choice. Fortunately they were in network and worked directly with ORHW. The work was done fast and professionally. Old Republic answered all my questions efficiently and were courteous. The coverage was fair after doing research and calling other plumbers in the area.

The times we’ve had to use the warranty have always left us satisfied. Quick service and great customer service from both contractors and Old Republic. When our water heater broke there were no hoops to jump through, the contractor gave their opinion and old republic honored what they cover. That solidified for me that we will definitely be renewing.

This company is frauds. They sent out someone to look at my outside water hose then charged me money for it just to tell me they don’t cover outside hoses. When I complained they argued with me and changed the story to the hose was not covered because it was not wear and tear. This company is just stealing people's money. Don’t use. Please listen.

This warranty was well worth the price. Friendly customer service and service at my home was professional and friendly. Excellent to have, I have used them Twice in six months and never had any issues. The deductible is very minimal. I highly recommend getting a home warranty insurance from Old Republic Insurance company. We are very pleased with them.

Our water heater went out on Christmas Day, and within 24 hours we had a new water heater fully covered by Old Republic. The online portal provided a great way to stay up to date on the status and move the project forward quickly. I appreciate the quick phone call as well from Old Republic confirming the project would be covered by our policy.

I call on the phone when I have a service request and it's very easy to set up. I've switched wherein I called in, and now I do a recording and talk through it, but it's still very easy. The turnaround time is fast too. I've never had a problem with that. On the other hand, I didn't like a couple of repair people who weren't the friendliest. Besides that though, their quality of work is good ‘cause I've never had to have someone come back. I definitely recommend Old Republic all the time. The price is reasonable. I've been with them over the year and got a bigger house and knew the increase.

I filed claims in to Old Republic over the phone and online, but I like to call in. My heat has been out for some time now and it's still not corrected, but it's a combination of both the contractor and the company itself. Things that I've gotten taken care of in the past have been very on point, and they sent very good contractors as opposed to other insurance companies that don't have good contractors. So, I like that they have quality contractors that they use to come out. Right now, with our heat, we're having to pay for the whole furnace. If they would help their customers pay at least a percentage, that would be ideal. They're paying for labor but we need help to purchase equipment when there's large items. If it's over a certain amount, I think they should pay a percentage.

I like the peace of mind that something is covered if it breaks. The most recent issue I had was my heater quit working. There was a scheduling issue because everybody was booked up. It was right at the beginning of the cold spell that we had and it took like two and a half weeks to get somebody out. The unit required a new circuit board for the heater and it's working as usual now.

Bought a home recently and asked for the most comprehensive home warranty. My agent recommended Republic and I went with them asking for the top warranty -- all inclusive. Price was not an object as the seller was paying for it. I got the warranty docs and on the first page it listed all covered items -- including a refrigerator - Very comprehensive. 3-4 months later when I experienced problems with the refrigerator and called them I was told refrigerator was not covered and if I followed the time start and fine print I would see that on my warranty documents.

I submitted a service request by phone and it was good with the rep I spoke with. Then, the tech they sent out explained things to me - what was wrong and everything. He did a good job and I was very happy with the service I got.

Old Republic has an online submission form as well as a 24-hour robotic number so you can go any time and submit a claim, which makes it easy to use. But you can't speak to a person and that makes it very difficult and disconnected. When you need to make a claim, you need questions answered sometimes or you have something you're trying to understand and it doesn't help if it's just a robot or a web page. So I wish they had a simple number to call and file a claim. I was able to do it in a very roundabout way and get there but it wasn't easy.

Making a claim for my AC was easy. I called Old Republic and made an appointment. They had somebody come out after a couple of days and it was fixed. It had low Freon.

The first time I had trouble, the repair people had to come out and do my icebox. I misunderstood because it was my first time having insurance and buying a home. The lady from Old Republic said if they can't fix it, then I might be able to get a new icebox. I didn't understand that from the beginning and the person who came out here had mentioned that they weren't gonna go through all that just to get a new icebox when he can fix it. But if I decide to do my own icebox, they'll pay the difference or see if they will. So, it was confusing. They finally fixed it but some of my food thawed out because of the timing. So I didn't appreciate that at all.

I always had excellent luck with Old Republic. They have always been very helpful and good, so I stayed with them until I went to another company. I learned that Old Republic was better. I’m back to Old Republic and I'm very satisfied with Old Republic. I would never go to another company ever. I have already got a landlord that I know that rents houses and I got him to go over to Old Republic.

Might be ok for the little things, but don't expect much. They sent someone out to work on my AC and their service provided cut wires and changed things in my system-Now I don't have anything and ORHP is saying they don't cover it. I went from a little vibration in the fan to not functioning and no one is taking any responsibility. Not sure what this company does besides take money for nothing - Coverage is very lacking and they won't cover work they damaged or anything that is major.

Care, efficiency and response for my service needs were outstanding! So fortunate to have been recommended to Old Republic Home Protection. I highly recommend them to any new homeowner. Their response time was amazing! My a/c and heat furnace are now working at 100%. Thanks again for your service.

I have been with Old Republic for 2 years now and have called for service about 4-5 times. Each time, they are very responsive and organized. The one time I had an issue with a service provider, they were able to block them from ever responding to my residence again, and replaced them at no additional cost to me. I also feel the pricing is fair for what they provide.

Loved Old Republic and how they handled our issues. Until you actually need their service then they refuse to renew your contract after an AC claim. You offer a service and then punish a multi year customer for using it. We had an upgraded plan that covered everything in our Villa.

Old Republic Home Protection was prompt in dispatching the service provider who was excellent and knowledgeable. My issue was resolved quickly and in a cost effective way. They also took care of updating my preferences promptly. It is convenient to user their online service to schedule and report issues. Thanks.

I reported a broken dishwasher and the response from Old Republic was fantastic. In a few hours I received the name and phone number of the service company. A few days later, the service technician came out and repaired my broken dishwasher. The process was simple and fast! I highly recommend Old Republic as a home warranty company.

Myself and family members have Old Republic Home Warranty Plans. Our experiences have been mixed. In this particular case, we have an outstanding claim that has not been handled well. There is still time to fix it, but how can we? After speaking with an agent (multiple times) in your Authorization Dept. we have not made any additional progress. We have requested to speak to a supervisor and been told that there is no supervisor to speak to. Not to worry, one will call you back. It has been over a week. We have called multiple times. We have left multiple messages directly to the authorization agent's voicemail via her extension. She is very nice, and kind. But, we cannot make progress on this claim. Why won't a supervisor call us to resolve this issue? Your terms and conditions clearly state that you will replace an item "like for like" but you are unwilling to abide by your own terms and conditions. What's worse -- you won't call us back.

When I call get thru easy. Automated system works well and if I need to talk with someone I get right away. All service personnel have been friendly and always fixed the problem. Can’t say anything negative about the reporting end or service end. Would recommend to all friends. Never had a bad experience.

The automated system responded quickly to my request and the service provider completed a proper repair. Everything is in good working order. The one thing I would like to have as part of the service is repair of the wall which had to be opened.. I do realize that it would be considered a separate repair. Otherwise would recommend the service.

Overall I have been pleased with the quality of the service technicians that Old Republic has sent to my home for service issues. I have referred several people to purchase a home warranty thru Old Republic due to my great service. I had one situation where I requested a different service technician. They were very good about sending a different company to solve my problem. I have had other home warranties that were not as easy to work with at claim time.

I have unfortunately had to call on three different appliances since I bought my new/old home. Old Republic has been so easy to work with, file a claim and response time is unmatched. I really had no idea how easy this home warranty plan would become. I would recommend this company to anyone I know.

Let me start off saying 99% of the operators I have talked to are great, great customer service. That is the good. The bad - 75% of the vendors sent to do various jobs. ORHP has no known way of monitoring the local vendors and should listen to customers when they say "These guys came and did nothing". You and I are getting charged and as far as I am concerned ripping all of us off.

I called in for service re: clothes washer. It ended up not being the appliance, but a blockage for the draining from the appliance. The appliance service tech said he would let ORHP know that a plumber is needed. He did not do this. I went ahead and requested and paid for a plumber tech to come. He came 2 days later. He snaked the lines as best he could, but said he couldn't get to the pipe blockage was in because of size of pipe and a smaller copper pipe. He left one of his long snakes in my yard. This tech's report did not get to OR in a timely fashion at all. OR would not cover the blockage issue. The next day, I had it snaked by another tech in about 10 minutes at a cost of $195. Now real excited about how this request turned out with ORHP.

We experienced a clogged kitchen sink and requested service by email asking for a service site inspection. THe plumber came within 1 hour and was unable to clear the drain blockage but he contacted ORHP and they confirmed a new plumber and he came the next afternoon and cleared the clog. What exceptional service, prompt, courteous and very professional and all for only the service call fee- this one visit paid for the year’s subscription. Thank you ORHP.

When our dishwasher stopped draining we contacted our home warranty company who scheduled a technician to come out after I paid the $85 fee. The tech came out a week later and after dismantling our unit found that the small ball that should fall into place to allow the pump to empty the rinse water was out of the pocket that should hold it. Afterwards I discovered I never needed my home warranty company and could have shopped around for a better price since my $85 was all that was billed to the insurance company. The home warranty company already makes too much off me to still charge me a service charge!

Very inexperienced. First they approve repairs then the next day call back and deny repairs saying other representative didn’t know what they were talking about. Also Wasting my co-pays on inexperienced companies they send out. 2 different companies diagnosed two different problems for the same warranty claim electrical and it wasn’t even my electric. Problem turned out to be a Edison issue with their power cables to my house.

My garbage disposal was leaking so I went online to report to Old Republic. The work order was set up in a very timely manner with J&L Plumbing. J&L was able to get to my home within 24 hours and replace the disposal. Very professional response by Old Republic and J&L. I highly recommend.

Some of the experience with Old Republic has been good and they’ve been quick on some things. But our water heater has not been fixed. We’ve been fighting for months and we’re waiting for the warranty to approve it. So, it's not very good right now. When the techs came out and did the heater, they were rapid on that. The service providers have been nice and helpful. But certain experiences haven't been great. I’m disappointed right now and we have to keep calling and checking in. No one calls us and tells us what's going on. It's constantly us trying to figure the job out, who we need to talk to, how we need to escalate it and how do we get this fixed.

Old Republic is a good company. We reported a problem and they took down the information. Then somebody was calling us to come and take care of it. We also had someone come out. He took care of our microwave. In both instances, the people that came out were very personable.

If I knew now what I knew then, I probably wouldn't have gone with Old Republic. The few times I dealt with the reps, they were okay. Unfortunately, there were some issues with getting some people back out there, which weren't resolved. We had somebody come out to fix our air conditioning condenser unit and they came out to replace it, but it started leaking a few months later. So, we called back and they had somebody else come out and take a look at it. And the guy who came out to look at it said that the person who installed everything previously didn't install everything that needed to be there, like safety belts. And he said that if somebody, like a safety inspector, were to come out and inspect it that it would fail, to get ahold of our insurance and have them come back and finish installing everything.

I've dealt with Old Republic three times over the last five years, and this last time, they resolved the problem, but the first two times, they didn't. I went back and forth with them on an air conditioning unit on a newer house and they didn't wanna pay on that. I ended up having to get someone local to come look at it myself. I also had a dishwasher that they gave me 40 bucks for and said they weren't doing anything other than that. I had to pay 75 to get somebody to come look at it, then I was in the hole. That was the first dealing I had with them back in 2018 and I've been rubbed wrong ever since.

When we bought our house, we started with Old Republic Home Protection, and we liked the service so we kept them. Easy response, quick response times. Everybody has been good but the one AC guy. But I understood why he did what he did. He wanted to charge us extra money other than what the repair would cost through Old Republic. He mentioned that it was for some test, and I've heard of it, but it wasn't required for the work that he did. I do a bit of HVAC, and I caught him with that. He told me that they weren't paying him much so he had to charge extra. I wish Old Republic could have done more to stop that. I said that was not my issue, but we wound up paying the extra $700 anyway and Old Republic couldn't do anything about it. But getting the condenser for $700 versus $3,000 was still a big win, so I left it as is. I'm very happy with Old Republic. I’ve recommended them to people.

We have five houses with Old Republic and early on, they were very callous about who they sent out. Big Bear is a resort community 7,000 ft. up in the San Bernardino Mountains here in Southern California. It's an hour drive up and down the hill and the majority of Old Republic's service providers would be coming in from Riverside or Palm Springs area. They would always wait until they felt they had enough business to justify making a trip all the way to Big Bear. Any time they would send a service provider from down the hill, we always had a negative experience with that service provider. But as long as they send a local company that is here in Big Bear, we always get excellent service. So I file claims by phone because I ask the person once I finally get ahold of a warm body, “Would you please send a local company?”

As a single older woman when I bought my house I was excited about your warranty. My realtor assured me it was a smart choice. Less than a month after I bought the house my air conditioner went out. This was in July when the temperatures were over 100*. On Friday after a 12 hour shift I get home and my house is 96*. Saturday I called the warranty place and I filled out a request online. Sunday I called again and filled out another request. Monday morning I called and they said they got my request but they didn’t have anyone available.

Their reps were very good and knowledgeable. When I requested a service, it was immediate, prompt, and very professionally handled. Old Republic did their job as a professional and like they should do.

I've had Old Republic for 10 years. I have it here and at our other house which, my parents live at. I have peace of mind in being able to find a repairman and knowing that they're safe because through Old Republic, they're not just gonna send a random person. I like the online portal for submitting claims. It's easy enough to use for someone who's mildly tech savvy.

We like that there’s not a long wait with Old Republic. There’s a quick turnaround and very friendly staff when we call. They answer all our questions and they’re very good to deal with. I call the 1-800 number to submit claims and the reps say that they're gonna provide our information to a plumber or if it's to someone to check the dishwasher. Whatever they told us happened. They said they were gonna call us within a few days and they confirmed with an email as well. Everybody was friendly and knew what they were doing. We had a little bit of a hiccup with the dishwasher. The tech came to see the dishwasher many times and the parts that they replaced were a little excessive. The wrong parts kept getting ordered. But it's clear now and our dishwasher is working. I have recommended a few people to get Old Republic. Every time someone asks me, I would say I have insurance with Old Republic and I recommend that they get it.

I've been happy with Old Republic up till now. Our microwave broke and it took a while to get the guy out here to look at it. Then it took them a week to get the report and get me a letter about what they were gonna do. It took another week for them to do the research and find a replacement, and offer me the item or find my own and they'll reimburse me. But that whole process took a little bit longer than I had hoped. With the plumbing issue, I had a very good experience with Old Republic. I like the fact that once they couldn't find somebody to come out, they let me do it. They were very prompt about it. They were easy to get ahold of. We're in a small town in Tennessee, and good, reliable help is a little harder to find here. Old Republic is pretty responsive to that and lets me know that it's up to me to find somebody. But they should have a little bit more aggressive attitude in finding qualified people here. They need to work a little bit more on that.

I have called multiple times to try to clarify or get an update of when I will receive the check and no one can give me a definite time frame. Also I have been told someone will call me back several times and it has not happened. A representative told me I cannot speak directly to a supervisor and that he or she would call back by the end of the day and I have not received a phone call. This is very poor customer service and communication. I am very frustrated and upset because I need the money to buy Christmas presents for my friends and family.

Our brand new HVAC system stopped working in August 2023. It is now November 2023, and Old Republic Home Warranty has not helped us as promised. We call them regularly only to be told that our claim is a high priority and someone will call us back by the end of the day. No one ever does. We went through the hottest weeks of the summer in the South, working from home and doing home school, all while it was almost 90 degrees in our house. Now, so much time has passed that we are having nighttime temperatures in the 30s with no heat in our house. Old Republic blames Lennox (the manufacturer) or the contractor (who has tried his best to advocate for us). This is unacceptable and I would not recommend anyone trust this company with something as important as a temperature controlled home.

Their service has been fine, overall. Their reps have been very courteous. But they need to repair the refrigerator and they need to bring parts. We also called about a plumbing service and they said they were gonna call us back about it, but they haven't.

I call when I request a service. If it's necessary, I'll talk to an assistant and it's very convenient. As for the techs, everybody that came looked very professional to me. The price is not cheap. It's more than $100 per month. But it's okay. It's worth it, so far. When the plan was the least expensive, I had some issues because there were things that were not covered. But when I tried to upgrade the plan to the utmost, so far, I haven't had any problems.

I bought the home service from my agent recommended, thought it would cover my home. When I called the water leaking from the sump pump that I was told to give them the insurance for the house; also, asking more about the appraisal how described. After taking a long time, I was told that I wasn't cover because the appraisal didn't mention it even the plumbing covered by insurance as per the contract. It is a joke, the service sucks, don't waste money to buy the house guarantee from Old Republic.

I got a ORHP plan when I bought my house 3 years ago. I kept it for 2 years, only using it sparingly, but they were straightforward the few times I did use it and covered what they said they would. This year my plan lapsed for a few months while I was traveling a lot and rarely home. I signed back up several months ago, selecting their best plan because they had treated me well in the past. $105 a month—not cheap but not terrible either.

When I have a claim for my AC or heater stuff, the process with Old Republic takes a long time and it's a hit-or-miss of getting good people. And there's nobody local. Most of the people I've had are either a good hour to an hour and a half away from my house, which is sad because there's so many people in Crosby, Texas that own AC and heating companies. I had a good one out of Porter, but he's 45 minutes to an hour away from me. So it would take the techs at least two days to come out and there's been scenarios where it's been longer. But the other day, I made a claim for my oven and within a couple of hours, the tech came out because it's the same guy who has done the work for me on my oven previously. He's been amazing and very considerate.

Having Old Republic gives that sense of security that if anything breaks or we have any issues, then we can just call in because we have the coverage. It's nice to only have to pay the co-pay, and we know that it's taken care of. We submit claims online, and it's really easy. As soon as we know something's broken, my husband logs right in and handles it. We usually have a case number and information within minutes, so we know who we're gonna be calling to set up an appointment, our local agency or whoever is gonna come fix the problem. Sometimes, we get people who don't know how to fix the issue, so it gets referred to somebody else. They resubmit it, and that's happened a couple times. Besides that, I really like Old Republic.

We had a water heater fail in June and Old Republic hired a plumber to come out and check it. They said it was under warranty. They replaced it and that was all fine. Less than three months later, that brand new water heater failed and they sent out a new plumber who said that it needed to be replaced. Instead of replacing it, Old Republic sent the original plumber out who said that they couldn't check anything because the other guy tied off the lines to stop the flooding. So, that was a mess just to get the brand-new water heater replaced. I finally got it replaced and this brand-new water heater that failed flooded our nursery. It did that before and we took care of that under the home insurance. We paid the deductible and that was super on us. But when it failed this time and flooded the nursery again, we had to do mitigation and reconstruction which we're still in the process of.

75% of the time, Old Republic's customer service is poor. On the last call, they hung up on me. Old Republic is a rip-off scam.

I like Old Republic. I call them and explain what's going on, and they work their best to try to get someone ASAP. If they're extremely busy, they apologize and bring someone out within 24 hours. Their contractors come out in a timely manner, and they fix what I need fixed. It's a good price too. I've had several stuff repaired. When my air conditioning goes out, I explain that I have kids so they try their best to make it a priority to come out to fix the air conditioner. They have to order pieces, but they come back as soon as possible to fix it.

I had a falling out with one of the people Old Republic had on their list that they sent over. But Old Republic spoke with a supervisor. She reassigned the claim to somebody else and everything went fine. I put a claim in around midnight, Eastern Time, and they've got someone coming out here. He called and said he's en route. I like the digital thing where you can do things online. Whoever did the UI or in charge of developing the site did a good job. It's not just basic "I need an order." It's very specific. I also like how someone will always respond to your call. If I call and the person doesn't pick up, I will leave a message and someone calls back. I'm appreciative of their diligence.

I have the premium policy. I called Old Republic 3 weeks ago to place a service repair request for my washer, to this day still no resolution. They will do everything possible to not replace your appliance! After 2 service maintenance partners, they continue to give me excuses for not replacing my washer. As of now, they can't find the replacement part, so they've decided to send the part out to be repaired. The repair company has yet to contact me to make an appointment to come and pick up the part that needs to be repaired! Old Republic has informed me that once the part is picked up and repaired it'll take approximately 2 weeks to get the part back for reinstallation! Meanwhile our laundry is piling up! I recently renewed my policy, what a mistake that was!