Old Republic Home Warranty Reviews

I've done most claims, if not all of them, via a phone call, and I had success with every submission process of a claim, thus far. The first issue that we had was with a gas leak with our water heater and Old Republic sent out an individual who did not have a gas meter. He was very kind. It’s just Old Republic was not aware of his lack of equipment for gas-related issues. So, he was unable to verify if his services were indeed resolving the gas leak, which forced us to have to do a recall.

I recently had an experience with Old Republic Home Protection, dealing with a plumbing issue. We discovered a pipe leak under our sink and in the wall, so I contacted the home warranty service. They responded promptly, sending a plumber quickly, though the first couldn't do leak detection. They arranged for a second plumber that same day who successfully fixed it soon after.

The hot water heater got really hot one day, then it just cut off and we had no more hot water the next day. I called Old Republic Home Protection and they tried to get a couple people to come out. But they were tied up. Then, the group they got in Mobile were going to come out but they were going to come out on that day that it snowed really bad down here. So, I told them not to come and that they could come the following day. It took them 10 days to get out here because of the snowstorm and they finally came on the 28th of January.

My wife told me about Old Republic Home Protection and we decided to go with them because they offered the most coverage for the best price. We've had to file a claim through customer service, and it was a positive experience; it was really easy. We had a clogged drain line in our bathroom, and after calling and explaining the issue, a plumber was sent the same day and solved the problem without any fuss.

I first heard about Old Republic Home Protection as it was included when I moved into my house. Recently, I had an issue with my AC unit; it wasn't working properly during a particularly cold period. I filed a claim, and within 2 or 3 days, a technician was sent out. They assessed the problem, needed to order some parts, and then returned to complete the repair. Now, the unit is working well again.

I've been with Old Republic Home Protection for several years since purchasing my home. During that time, I've experienced recurring issues with my furnace. I was authorized by Old Republic to select my own repair service and chose a company in Toano. However, I could not call on them again because it turned out they do not do business with warranty companies. I went back to Old Republic when it became obvious that, once again, the heating system was failing. We finally found the reason from the outset and we took care of some of it.

I first learned about Old Republic when I purchased my property, as the home warranty was included with the house. I've been protected by Old Republic for around five years now. Whenever I need to submit a claim, the process is straightforward; I typically go through their prompt system and then receive a call back. My most recent claim was regarding my refrigerator. The contractor's service was good, but we're currently waiting for a missing part to complete the job.

When I purchased my home in 2020, Old Republic Home Protection was included in the paperwork. Recently, I had a plumbing issue with a leak under my sink. The technician arrived quickly, within a couple of days, and replaced a gasket, tightened everything up and ensured it was not leaking anymore. I've consistently had great experiences with the technicians provided by Old Republic, which is why I continue to renew my service with them. Every claim process has been hassle-free with easy claim submissions, although I'm not thrilled about the service fee now being $110. Overall, I would rate them a 4 out of 5, mostly due to the cost. Otherwise, everything is good.

I have been a customer of Old Republic Home Protection since June of last year. I recently had an issue with my heating system where the control board was broken so the system wasn't functioning correctly. Old Republic sent out a very knowledgeable technician who diagnosed the problem in less than half an hour. They scheduled another appointment to come back and fix it, as they had to wait for the replacement part to arrive. Since the repair, I haven't had any more issues with the heating system.

I first heard about Old Republic through my wife. We have been very happy with the service from them. The peace of mind we get, knowing that repairs on our house are done timely and efficiently, is invaluable. Additionally, being able to replace appliances easily, without the hassle of searching for them in stores or coming up with the finances upfront, is a huge benefit.

I recently dealt with Old Republic Home Protection because it came with my home purchase as the elected home warranty company. I had to file a claim for my air conditioner, or heater, and the process was impressively quick — same day service with no problems. I contacted them by phone, and my experience with their customer service was satisfactory. If a friend or family member asked for advice about home warranties, I’d say that my experience with Old Republic has been just fine.

I had an experience with Old Republic Home Protection regarding a claim for my pool, which was leaking. A technician came out initially but had to return due to an additional issue. They successfully resolved everything on the second visit. The process was quick, and the technician handled the situation well, working efficiently in the backyard. Overall, I've been satisfied with Old Republic's service and would rate my experience a 5 out of 5.

I used Old Republic Home Protection for two service requests. The first was for rekeying, and the technician was extremely quick, completing it shortly after I made the request. The second issue involved stuck water valves, which took about a week for the technician to address, but he successfully resolved the problem. Overall, the attitudes of the service professionals were fine, and I haven't had any further issues with the services provided. Based on my experience, I would highly recommend Old Republic and rate them a solid five.

We bought a house and initially had a home warranty through a different company, which didn't provide the best experience. We switched to Old Republic based on a recommendation from a service professional who found it easier to use. I appreciate the user-friendly online claim submission process, but did encounter some issues with customer service. After receiving a voicemail about my dryer repair, it was difficult to get a hold of someone for clarification, although things were eventually resolved. Overall, I haven't used the warranty extensively yet, but it has covered my needs so far.

I recently used Old Republic Home Protection for a repair on my sump pump in the basement. The technician did a great job, particularly with communication. While I did have to wait a day or two for a part, it wasn't a long delay, and the overall service was smooth.

Very Dissatisfied. Just moved to a home and wanted to get something simple but no go. Needed a refrigerator replaced. Took them a week to have someone come by and charged me $100 just to take a look at something that I had already done. Took out the bolts to take one look and say, "Yeah I can't do anything. The compressor was no good but I'll file the report. "Took them a week to respond with an email asking me to have my own contractor to fix the problem? Wasted my money on something that was so simple. Thanks for nothing. Just making me spend more money for nothing.

Furnace was repaired twice then finally replaced after two months with no heat during a period where temperatures were between -10 degrees and about 20 degrees. A supervisor admitted that a customer service rep had lied to us on a recorded line. Very very very disappointed in the experience. Since the Ohio contract indicates we cannot canceled. We will not renew our contract upon expiration.

We had a pipe leak that flooded a large part our living room. I contacted Old Republic, via email and had an immediate response. They contacted a plumber, who in turn immediately responded to me. The plumber fixed our problem and within an hour I received an email from Old Republic, that the claim had been settled and closed. I appreciated the speedy response during such an stressful time.

Called for heating repair on 1/25/25. Have not been able to schedule repair. Provider is very busy. He texted on Monday 2/3 that he would get back. It's 2\6\25 and I have not been contacted. Bad service. BAD service if you have to get back to you just to schedule an appointment.

Whenever I call, I usually am on average on the phone for 30 minutes. The vendors usually will schedule well over 1 week for an appointment. I was without a washing machine for over 3 months due to the vendor not being able to fix the problem with 5 multiple visits.

A & J Appliance Repair does a great job, explains what he is doing and what you can do to avoid future problems. He checks with you on your schedule and works around that, texts when he is on the the way and has the parts needed to fix the appliance. I have recommended him to several people.

If I call via phone to submit a claim with Old Republic, it takes quite a bit of time with the hold time and the whole process. The process is much quicker online. The experience is usually the same for each of the claims that we filed. We would call and we would have to follow up just to get the contractor's name and number. They would come out here and typically, they would not complete a job the first time so, they'd come out here and say they have to order a part. The experience has not been nearly as good as our other home warranties.

Service All repaired the leaking toilet/was able to determine issue immediately which was an overfilled tank. Water level adjusted and no issues since then. Quick response time. Pine Belt also responded quickly and was able to discover issue immediately-a loose wire in the outdoor unit. He had put in the original unit so was familiar with it. It was repaired heat pump immediately with no further issues.

We've had Old Republic Home Protection going on 3 years now. The policy has more that paid for itself with the items that have been repaired thus far. They have saved us a great deal of money and frustration. We would highly recommend their services. The contractors they use are very professional and timely. All repairs have been solid without any need for a return visit.

The customer service and choice of providers was good. There is an ongoing issue with my refrigerator door seal that was worked on and disregarded, never resolved. The most disappointing was your company did not renew my policy. I was rejected, likely because I filed legitimate claims. You should be able to file some claims and not risk denial of future insurance. It is unfortunate that your company has done that to me.

Once a service call has been placed and the fees due are paid, there is zero follow-up by Old Republic. It is left up to the customer to contact the repair service providers or Old Republic directly for any type of status update on their claim. Which is very disappointing. Service status updates should be provided and a regular and consistent basis via email or the website. The website could also use a makeover as it seems antiquated and outdated.

I've used Old Republic twice. One issue was the pool pump. They came out within a week and fixed it. It was $100. The other thing was the toilet. They came out again within a week and fixed it. It was $90. The techs who came out were excellent. I'm happy with everything.

I heard about Old Republic when I purchased my home and everything I've ever dealt with them with went smoothly. When my air conditioning unit went out, they replaced the system for me. I just had to come out of pocket with other expenses for it. The claim process went fairly and the techs were decent.

I've had Old Republic about four years now. I had it on my last house for three and a half years, and I have it on this house now. I had a water leak a while back and they sent adjusters out and everything worked out fine. We got the water mitigated right away. I don't have any problems at all with Old Republic. All in all, it's nice that I've got coverage. I know that I've got somebody there in case something happens.

I have a home warranty with Old Republic Home Protection, and submitting a claim with them has been a smooth process; I haven't encountered any issues. The technicians they send out do a good job, and the repairs brought things back to normal.

We've been using their service since March, and I've had to deal with them once for a repair issue which was satisfactory overall. The process of submitting a claim was a bit difficult because it took quite a while to get through to a representative over the phone. However, I was satisfied with the contractor. The issue I had was with my hot water heater, which had stopped working. The contractor arrived fairly quickly and replaced the heating elements, resolving the problem. Everything has been performing fine since then. What I particularly like about the service is the peace of mind it provides, especially during this period of settling into my new home.

I've been a customer with Old Republic Home Protection since the beginning of December. I've already utilized their services, and I reached out by phone. The representative was very helpful, and everything went smoothly. They sent someone out within a couple of days, which was prompt. Although I wasn't personally present during the service, our friend mentioned positive feedback about the service provider.

I have been using Old Republic as my home warranty service ever since I became a homeowner, about 7 years ago. The real estate company I purchased my house through provided the first year of coverage, and I decided to continue with them after that.

I recently had an experience with Old Republic related to a service call for my washing machine. The issue was that it wasn't ringing out water properly, leaving clothes very wet. A knowledgeable contractor visited and resolved the problem, although it's still not perfect.

Old Republic Home Protection was initially recommended to me by a realtor. So far, my interaction with them has been great. Although I haven't had any major issues requiring fixes, they have efficiently handled regular maintenance needs. I feel satisfied with their service. I don't have any specific suggestions for improvement at the moment. Based on my experience, I would rate them five stars for their performance.

Old Republic Home Protection was included in our home purchase. Recently, we encountered an issue with our water heater. I contacted Old Republic by phone, and the experience was very satisfactory. The interaction with their representative was pleasant and the response time was impressive. I reached someone in less than five minutes, and a service provider was dispatched to our home within 24 hours. The problem was diagnosed and fixed in under 15 minutes. Since then, we have had no further issues with the water heater. Overall, I would rate Old Republic Home Protection highly, as their customer service, coverage, and pricing have all been excellent.

I received a home warranty from Old Republic when the sellers of our house included it in our purchase agreement. So far, I have been with Old Republic for about seven to eight months since we closed on our home last March.

About five weeks ago, my dishwasher stopped working. A technician came out and mentioned that the issue was due to wires being chewed—possibly by rodents. However, he didn't show me the damage, and I was surprised since the mobile home had sat empty for a year before I bought it about 5-6 months ago and the dishwasher worked fine initially.

Be aware of this company. Twice in the last two years. I've tried to use them. Just to be told I don't have coverage! Last year I upgraded to the highest coverage. Was assured all appliances are covered. They refused to send anyone out saying I don't have that coverage. I've been with them since 2008. In my opinion they're just a money grabbing insurance company. Stay away!

I acquired my Old Republic Home Warranty when I purchased my house in May as it came with the property. My experience with submitting claims hasn't been problematic, but getting repairs done has been quite frustrating. When our AC broke shortly after we moved in, it took Old Republic over a month to replace it. We've also dealt with recurring issues needing multiple visits because repairs weren't done correctly the first time.

I've been a customer of Old Republic Home Protection since May when I bought my house. My real estate agent recommended getting coverage because of the age of the home, and it has been invaluable. I've found the process of submitting a claim to be very fast, whether done online or over the phone.

The sellers provided a home warranty with Old Republic Home Protection when I purchased a house. Although I haven't renewed it yet, my experience so far has been satisfactory. I made a claim over the phone, and the process was straightforward. The representative I spoke with was efficient, and the contractor they sent out was professional, identifying and fixing the problem efficiently. After the necessary repairs, everything is working as expected. While I haven't decided whether to stick with Old Republic after my first year, my initial interactions have been positive.

I purchased a home, and Old Republic Home was the warranty provider included by the previous owner. Since signing the house on October 28th, I've had to use the warranty service for my heating and air system. Everything worked out fine. However, there was a hiccup with their online service. I attempted to set up a service request online, but when I called in, they had no record of my request. I said, "That's why we call." I could have been waiting till Jesus comes back and they didn't get my request. This experience led me to distrust their online system, and I found speaking directly to a person more reliable. We've called a lot of people and if they have an automated system, I hate it. I talk to a machine that can't understand me and can't help me.

When I purchased my home, the seller recommended Old Republic and even paid for the first year of the home warranty. We've been with them for three years now and the service has consistently been excellent. Submitting a claim is incredibly easy through a simple phone call, and the claims representatives are always very kind and understanding. The contractors sent by Old Republic are professional and efficient, ensuring that repairs are done promptly.

I selected Old Republic Home Protection after an online search when purchasing our house. My overall experience with them has been satisfactory. I've submitted multiple claims and encountered an issue with only one of them. Typically, they are quick to respond, usually within 1 to 2 days, which I appreciate.

Old Republic Home Protection was included in our new home purchase in June. I've used the service once for a plumbing issue. There was a spot on a shower wall, and they identified it as a quick shower head replacement. I had to pay a deductible for this service even though I opted to replace the showerhead myself.

I learned about Old Republic through my lender, as that's who they worked with. I've been with Old Republic for just a month now. Although I haven't had to submit a claim yet, so I can't speak to that process, I do appreciate having the home warranty with them. However, I noticed the pamphlet has many caveats about what the warranty covers, and I believe this information could be presented more clearly from the start. Overall, I find Old Republic to be professional, and I would likely rate their service a 4 out of 5.

I've had a positive experience with Old Republic Home Protection for my home warranty. The process of submitting a claim has been quick, typically with a technician arriving within two days. The technicians are knowledgeable and offer useful recommendations, which I highly appreciate.

When we bought our house in June, the previous homeowner purchased Old Republic for us. So far, we've been protected with their service for about 6-7 months. Submitting claims is done online, and I find the process to be quite easy.

When I bought my home six years ago, the previous owners had Old Republic Home Protection. Initially, their rates were reasonable, but now they are three times what I used to pay. However, they are very prompt in sending someone out for repairs, unlike my previous provider, HomeServe. I typically file my claims by phone, and my interactions with their representatives have been great.

My real estate agent recommended Old Republic Home Protection to me when I purchased a home, and we've been protected by their service since October. I appreciate having the warranty because when buying a home, you're never sure about the condition of the things left by the previous owners. For instance, I had issues with my oven not reaching the desired temperature. Old Republic sent someone to take care of it, and all I had to pay was $100.

Old Republic Home Protection was the only home warranty offered when we purchased our house, and I've since renewed the policy. I've primarily engaged with their customer service by phone, and the representatives have generally been courteous and helpful. Although the initial repair was not comprehensive, necessitating a second visit for a part replacement, the issue was ultimately resolved. Despite this, I am satisfied with Old Republic's service and would give them a high rating for their customer service and coverage, though I would not rate their online tools highly.

Our hot water heater died on a Saturday night. We called Old Republic and they were closed. The service provider was closed as well, and we had water leaking in our basement. I got an emergency plumber and paid them $250 to stop the leak and ensure we at least had cold water, at least. Five days later we had a new hot water heater installed (it was Christmas week so it took longer than expected). I called Old Republic about getting the $250 reimbursed and they said "no" but gave me no reason as to why. I was told a supervisor would call me back and no one called. I also had to pay $350 to get the same brand water heater installed that I had in my basement. They told me it was an upgrade to have the same brand installed. I have been happy with Old Republic in the past, but this was not a good experience.

Every time I call I am on hold for a minimum of 25 minutes before the call is even answered. The first time I called I was transferred 3 times and on the phone for 2 hours. I have been trying to get clarification as to what the warranty company will cover on an extensive plumbing bill and I have been trying to get answers for 1 month. Every time I call I get someone new and have to explain my problem over again. I've sent the quotes from the plumbing company 3 times.

Old Republic customer service is nice, but every time we have something going on we pay $100 just for someone to tell us we have no issue or what they are looking at is not covered under warranty. Not the nicest contractors either beside our last call on our water heater.. He was great.

When we purchased our home, an older property, our purchase agreement included a stipulation for the sellers to provide us with a home warranty, which is how we heard about Old Republic. We've had coverage with them since around 2016 or 2017 and have continued with their service ever since.

Old Republic Home Warranty came with the purchase of my home and since October, my experience has been wonderful. When I needed to submit a claim, they were very helpful, and they got people out here within a day or two. I typically submit claims over the phone, and it’s very easy to reach an actual person; the hold time is very short.

I have been a customer with Old Republic Home Protection for a little over a year. I chose them because they were highly rated, and the warranty was purchased when I bought my house. My experience with their service has been positive overall. Whenever I call or go online to make a request, they usually send someone out the next day, which is impressive. The technicians they send are generally good, and I haven't really noticed anything that needs improvement on their part.

I’ve had a mostly positive experience with Old Republic. Recently, we had an issue with our dishwasher, and they were quite prompt in addressing it. I called on Monday, and by the first available day, which was today, a contractor came out and fixed it smoothly. My son, who was home during the repair, seemed very pleased with the contractor's service.

In September I had a request and repairman sent for the A/C not working. The technician was unprofessional, took all day ("getting parts"), demanding money, even as far as wanting it sent via Venmo with no proof of repair of receipt. That day I called and spoke with a customer rep and she basically told me that it is what it is and he's not denying repair so deal with it. Her words, "What do you want me to do?" I filed a bad review once after this service and was called twice by a customer representative, who left a message with name, number and extension. I called back both times and left a voicemail and neither returned my call.

This home warranty is excellent. It is easy to submit work requests online. Their customer service is out of this world. I don't use this warranty much, but it is there when I need it and feel assured that whatever my issue, it will get resolved. They are also good to work with on appliance issues, and will provide multiple solutions to the problem.

The technician was great. He was on time, very nice, knowledgeable about the unit. He explained the issue, showed me the bad parts, and listed in detail on the invoice the problem and solution. Great company! Scheduling the service call was easy too.

The first locksmith selected by Old Republic Home Protection failed miserably to service us. I informed Old Republic Home Protection and the situation was immediately remedied by giving the order to a locksmith who gave us immediate, professional, and courteous care. We are repeat customers of Old Republic Home Protection because of the excellent service we received at our other home.

Service was completed in a timely manner. Techs were on time, professional and very knowledgeable. They were also very careful with our floors moving the stove. We have used Old Republic for years and will continue to use them. They have always treated us fair with zero issues with contractors or payments.

Was dispatched a repair man who has not fixed the repair although coming twice to the house. When attempting to call the company whose hours are broadcasted as 24/7 when calling is notified that it is out of hours. I am unable get ahold of the company to continue to have my issue worked on.

I recently used Old Republic Home Protection for a repair, and I'm quite pleased with their service. My realtor recommended them, which led me to give them a try. The technicians they sent were excellent; they listened to my concerns and provided clear explanations. The response time was pretty quick—someone was sent out within a day or two. They had to come back a second time due to needing a part replacement, but once that was done, everything has been working perfectly. I'm completely satisfied with their service.

I am a realtor and have worked with Old Republic in the past. My experience with them has generally been positive. They have been responsive whenever I've needed assistance, such as when my heater wasn't working. They were prompt in sending someone out within 24 hours, and they even waived a service charge for one of the visits, which I appreciated. As far as customer service goes, I've found them to be very responsive.

I got Old Republic Home Protection when I bought my house as it was something that came with the purchase, like a gift from the sellers. During the one-year warranty period, I filed a claim for our garage door openers. The customer service was alright initially, but the company they outsourced the repair to took over two and a half months to address the issue. They also tried to install a lesser quality door than what I originally had and charged me an additional $200 on top of the $100 deductible because Old Republic only authorized the cheapest replacement.

Had 2 issues. 1. Washing machine was stopping and starting on its own once it was started. Appliance repair came out and said nothing was wrong with it. Tenant called me and asked to come see what it was doing. I saw the issues. Called ORHP. They sent another company out and they discovered the problem. Part on order now. This took a lot of my time and the tenant’s time. It seems they just send out vendors who say there are no issues and hope no one disputes it. 2. Broken handle on microwave. The only way to open microwave is with the handle. They said the handle was broken due to excessive force. Elderly tenant lives there. She tried to glue handle back on so she could use the microwave. They also denied as she used glue.

I recently had my first experience with Old Republic Home Protection when I filed a claim last month. My heater stopped working, and I needed assistance as it was not blowing hot air. I called their customer service and was relieved by how patient and helpful they were. The rep guided me through the entire process, explaining everything in detail, which made me feel more confident about the steps I needed to take.

I have been a customer of Old Republic Home Protection for about six months. I first heard about them through my real estate agent, who recommended their services. Overall, my experience has been positive. I've used their service a few times and issues were resolved quickly and efficiently each time. I find their online tools user-friendly, making it easy to submit any service requests. For instance, they once helped fix my garbage disposal swiftly. In summary, Old Republic has been great at getting someone out whenever needed, which I greatly appreciate. I would definitely recommend their services.

Old Republic was part of the protection plan from the previous owners and I've had very limited experience with them. I'm a new homeowner and I've only had my locks changed by them. I processed my claim over the phone, and everything was handled smoothly without any issues. The service was coordinated through my realtor, and although I wasn't present, everything seemed fine. I haven't checked the locks myself as I haven't been to the property since the service. Overall, based on my brief interaction, I'd rate my experience as very satisfactory.

The Stark pumping services were professional and perform all work in a timely manner. I’ve used Stark services before and they performed all task quickly. In the past I’ve had a few emergencies which they responded in a timely and quick manner.. I would highly recommend this service for HVAC and related services.

Every time, there is 100 dollars charge when they come and even if issue is related to same thing, for example if plumbing issue, if not on work order, they will say, "We will charge another 100 dollars because it wasn't on work order." I even explained that I did say I had all those issues when I called, and called 3 times and one time, after 30 minutes, they hang up, third time, was told that they will listen to recording to make sure I had stated all plumbing issues when I created work order and let me know but no one called back. Worst experience, will not recommend Old Republic to anyone!

Old Republic has been very helpful in servicing different aspects of my home. Each time is very seamless and the staff is very helpful. Dispatch is quick to send someone within a day or two and the technicians are always pleasant. We have used them for our Fridge three times, AC twice, water heater once and most recently electrical shortage. Each time treated with topnotch service.

The first call was friendly and professional but the 2nd call I received from another person wasn't as professional and friendly. He was giving me a hard time that didn't want to cover the Cost of the repair but after asking so many questions finally said okay. I didn't think he was nice about the whole thing.

Both the plumbing companies and the heating contractors were on time, very professional and did a fabulous job. Everyone needs a contract with Old Republic. We have used this company in 3 different homes and have never been disappointed. They always use top of the line contractors and handle the problems in an extremely timely way.

My husband received 2 $85 fees for Home Protection and another $48.75 fee from Old Republic. One service technician came out to repair the dishwasher that was serviced last year. I requested another service representative to come and service the master bathroom sink. The second person did not provide a service. Please let us know why there are 3 fees in total on the card. Thank you!

When it rains it pours and Old Republic was there. Within 2 months on my recently purchased house we had three items needing emergency repairs. All three were different categories (HVAC, plumbing, appliance). ORHP was quick to respond with RELIABLE assistance. The terms were fair and what I expected. Thank you ORHP.

I amend a previous review of ORHP. I was denied coverage for an emergency water heater replacement while I was recovering from major surgery. I had to hire someone from my bed and have it replaced while I lay there. I wrote a review on Google, and got a call from the company. After talking to me, the company decided to cover half the cost. I didn't follow instructions to get an estimate through them, but, umm, I couldn't walk and home health aids helping me bathe. I commend ORHP for doing a difficult thing to help me. Thank you. But I advise customers to read the fine print about what is covered and how to get it covered. I was surprised I was supposed to lay in bed, wait for who knows how long for an estimate, and the eventual replacement. Thumbs up for helping me now, but a note of caution to other customers.

The service is pretty good but the trade call fees have practically doubled in the 4 years we've been with them. Don't know if that's due to inflation or what but overall they have been pretty good...

On 11/25/2924 I file a claim for dryer. They sent a tech, without checking the dryer and stated the belt was broken. He went to his car and grab a belt back, when he opened the dryer trying to replace the damaged belt, I saw the belt was not broken. He then told me his belt was too short and need to order another. He walked away with my belt. He did not return on the schedule day. They sent the second tech. And told me another part was broken and he needed to order. As today, 12/22, the tech. still was disallowed to return to fix my dryer. Old Republic Home Warranty refused to respond to my inquiries and left my dyer broken sitting in the laundry room. They even claimed the job was completed and charged $100 service call. Filed complaint through BBB, they don’t care and still does not fix the dryer.

I love Old Republic. They're wonderful. The techs were here and did the work efficiently. I had the same guy twice. He did an excellent job. The reps were good, too.

I reached out to Old Republic at the beginning of November because our water heater was not working properly so we had no hot water. But it was fine because it was hot. We dealt with it. But it's now getting cold so we gotta fix this. I also had a claim for the dishwasher. When I called them to let them know what was going on, it was quick. The rep said they would contact a plumber and he would reach out to me. He was professional and he called us and asked a few questions. He came within a day and took care of it. It was a very good job. He said it was a very easy thing. It was just not installed properly, so he fixed it.

Old Republic is good with the caveat that they need to send a well-skilled person who really knows the job. When I get the reps, they respond well and I don't see any problems interacting via phone. They communicate very well and send people, but sometimes, they send one person and if he doesn't fix it, they send another one. Some months ago, my dryer was not working and the person who came was in a rush, then another guy came and told another story. When the third guy came, it was a different story again. Eventually, they have tried to address the dryer issue, but we really had to struggle. It was one person after another.

We had a claim for a stove, a washer-dryer and a dishwasher. Old Republic Home came and fixed it five times. It's still a problem. Their customer service puts the work order right away. But the guy who came didn't do a very good job.

Old Republic sent somebody out pretty quickly and the service was good. They were easy to work with.

Everything was great with Old Home Republic. They were excellent and they resolved the problem very quickly. I'm really happy with the service I got.

Old Republic has been pretty good for me. At first I had to submit my claims by phone, but now I'm doing it online since I'm all registered. The submission process is easy, and their reps and contractors are very good. The only thing is that everything's got to be approved and it seems to take a long time to repair stuff. I understand they got to get someone to approve the work but it seems like a tech would come out for a problem, diagnose it, fix one, find something else, then they got to go back, get approval and come back. So instead of fixing everything in one trip, it takes them three.

I had a central heating problem, wasn't working. There was an air conditioner heating guy working on a house next to mine and he came over and went through it, and diagnosed it. Spent 45 minutes and ended up charging $85. When I called Old Republic, I got a tech and he spent an hour and a half and fixed it. It was a broken wire. The guy prior to him that I got said I needed the whole central unit. The tech did an excellent job. I've had techs out twice now and they've both done excellent work. Really good technicians. Knowledgeable and personable. They explained things to me.

I submitted a service request by phone, and the customer service experience was good. Old Republic's reps are good. Some are more knowledgeable, and some are newbies. Overall experience was good. They will connect with the provider. Sometimes, the provider is busy then they don't call back immediately. Sometimes, you find it immediately if they're in the neighborhood or in the same ZIP code. Sometimes, the technician is very knowledgeable, and sometimes they're not. The issue itself is complicated, but as far as they connect with the provider, it's a good experience. We had an electric issue problem. The electrician came after four days. She fixed it. It's tripping every time we are plugging in the washing machine. We thought that maybe the washing machine is causing the problem, so we need to change the plug point and try to plug the GCFI.

Old Republic's service wasn't very quick. They put in a request with the contracting people, and that process for them to call us and schedule us for the service was slow. We had active water leaking in our house and we couldn't get a plumber until many days later. So, we had to figure out how to make the water stop in the meantime. The plumber was able to fix it. It has something to do with one of the pipes backing up. He cleared the pipe out, and the problem was resolved. It just took a lot of time for them to get here because they were booked out. We couldn't get in touch with Old Republic because there wasn't a person to answer the phone. Other than that, the coverage has been good.

We lived here for five years before my husband passed away and then I bought the duplex. The owner already had Old Republic and transferred it over to me. They gave me a year free and after that, I took over. Filing a claim is very easy. You just call in your complaint and they set you up with a company. They may come from a distance because not too many companies service Old Republic in San Angelo where I live. In my last claim, the contractor fixed my son's air conditioner. They replaced it but I had to pay some extra. It was over my deductible. Usually, I just pay the service fee but this was entire unit inside and out. Old Republic has been very good with responding and repairing. They’re very prompt. The yearly fee has gone up but everything else has.

The plumbing was stopped. It would back up. The contractor took half an hour, and did what they had to. Everything went well.

We have been in our home four months and unfortunately have had to file two claims. One was luckily just Freon needed in an AC unit, but the other was what turned out to be a done for refrigerator. Old Republic made both claims extremely simple and when the refrigerator had to be replaced, they swiftly and with knowledgeable and polite customer service, approved the claim and offered us a replacement or replacement value very quickly. People can't believe we've had such a good experience with a home warranty company. We are very pleased that they have taken good care of us in our new home. We may even keep the warranty once this one expires. It's been a great experience working with them.

I've had ORHP for a year and a half, but the technicians are really hit or miss. One plumber they sent out installed a new bathtub faucet, but when my son went to take a shower the faucet torpedoed out of the wall and cut him on the foot. The plumber came back to re-install it for free but insisted it was a manufacturing defect in the faucet, not a problem with his installation. He also refused to take his shoes off and tracked mud all the way through the house.

I have used ORHP for all my home warranties. They are respectful and efficient. I have had no denials for my requests, fast and courteous service and the follow up is spot on. The companies they use have always been professional and get to my house as soon as possible. I highly recommend this organization.

As a customer, I simply logged in to reported my problem and got a call the next day to set up service to settle the issue that occurred. Found it very beneficial to have a service as this one that covers the majority or arising issues that can take place in a home.

Very bad service, my one-year warranty started, my refrigerator broke and I've been here for two months and instead of fixing it, they don't solve anything and they don't want to replace it either, they're all very ugly, they just make me struggle in every aspect, twice I've lost my food! The technicians leave everything disassembled, unprofessional.

Service fee calls are more and more expensive every year, as are the annual premiums. These home warranty policies have tons of exclusions, which you think don't matter, until you realize they exclude a lot of issues for which you would assume you have coverage. Beware the fine print, as you will end up wondering why you don't have coverage for some very common and frequent problems you thought were covered.

The whole process of communication was great. Republic set up a repair service and I was contacted by the provider immediately. They set up a time to come out and keep me posted on their activity. They showed up promptly and did a diagnostic. It was told to me the unit needed a motor/pump and it needed to be ordered. Was said it would take a week. After a week I was contacted to set a date to come out and fix my dishwasher. The technician came out and completed the repair.

Service was good. Although a part needed to be replaced. Service gentleman called to setup appointment but I was going out of town. I told him I would be available on Monday December 2nd. He said he would agree to this date. As of December 4th I haven’t heard back from anyone. So as of now I can’t give a rating but a 1. Sincerely, Connie O. **.

I have never run into a more frustrating phone system and or customer support. I have called multiple weekdays (Tue thru Thurs) between 11 and 1 MST and get a message to contact during business hours. As near as I can tell there are no business hours. I managed to get a claim in and Old Republic assigned one of their service people to it. The workman came, diagnosed the problem, said they needed a part and left. That was a month ago. Since I have been charged the $100 deductible but have not seen or had any form of contact with the serviceman. I tried to raise him by cell phone, text, and email. Also, I cannot find anyone at Old Republic to talk to and find out how to get a trustworthy serviceman on the project. I've dealt with home warranty places before, this is ridiculous.

Old Republic Home Protection has been great to us over the years, and it's well worth having. We have re-upped it every year because it's a great service. We love it. My wife and I are the least handy people so if we tried to fix anything ourselves, we would make it worse. Our washing machine broke, and they cover appliances. I called Old Republic, three days later, they got a service provider out, and the washing machine was fixed. It cost me the trade fee, out-of-pocket. I don't have to learn how to fix a washing machine. It's amazing for people like me that don't have any because I don't have to worry about it. I can call them and everything would be fixed.

The contractor that Old Republic Home Protection sent out worked on the ceiling when I had a pipe leak. The first time I called, they patched it. Maybe they patched it the second time. This time, I told them to do the whole new thing. The plumbers came out and fixed the leak. They were very nice to talk to.

We used the warranty for the AC. I filed the claim by phone and the customer service was good. They made it happen and it was good when they came out to work on the unit. They were able to fix it on the spot.

The company did end up making this right and waiving the service fee that was 5 days outside of the 30 day warranty window and issued a work order to the original plumbing company that resolved. *fingers crossed*

We submit our claims online with Old Republic and the process is pretty quick, easy, and painless. But their contractors are a hit and miss. The couple that we've had come out who had to work on things were kind of no-name and they had to keep coming back because they didn't do a good job. One time, we had numerous issues with the washing machine and the dishwasher, and I didn't know what the techs were doing but they weren't fixing the appliances. Then, Old Republic sent out a different guy from another company and he was perfect. He got everything fixed. He told me everything that was wrong and everything that he had to fix including what were the parts he had to get.

One claim was for electrical issues. I spoke with the person. Based on what was written on the contract paper, I thought it would be covered. Old Republic Home Protection said it was not covered. They didn't cover or do any repairs. I liked that they sent someone for a second opinion. However, I still had to pay the service call fee. It's not worth to pay Old Republic the regular amount to have that home insurance coverage and to have to pay a service fee with no guarantee that the work will be done.

Submitting a claim with Old Republic was easy and simple. Had no problems with it. The rep I worked with explained everything. The techs who came out were also good and quick. They knew what they were doing.

During the summertime, the air conditioner was not turning up. So, we called Old Republic and they had a technician come in to fix the air conditioner side of things. Then in winter time, we tried to turn on the heater but it was not there. So, we called Old Republic again. Overall, I feel comfortable with Old Republic. The response is quick and they take care of our problem at the right time, which is good. I like them. They provide good service.

I've bene with Old Republic about three years and I've had no problem with them. Everything is fine. When I submitted a claim for the pilot light on my water heater, someone was out the same day.

Old Republic has been great. I would recommend them. We had one service call and the guy who was sent out was really nice. We had another service person come out before we remembered that we had the warranty, and that first person recommended that we get a new water heater. So, I was pleasantly surprised when the warranty service person who came out was able to fix the issue just by restarting the water heater. It works perfectly now.

I had to submit a claim with Old Republic and it was fine. I paid the service fee for the contractor that came, but if I were hiring him privately, I would not. I found him to be rude. His customer service was poor, but he solved the issue, which is good.

I only have Old Republic because I'm too lazy to find another company. I've had them since I bought my house four years ago, and I'm not the biggest fan. We pay the 110 service fee to have somebody come out just for them to tell us they are unable to do the job. I don't understand why I can't get a refund if they're not able to help me. I still have the issue which is a problem with my plumbing and that was months ago.

I've had positive experiences with Old Republic so far. It came when we bought the house and we've been renewing with them. I typically go online to file a claim, and the process is simple, easy, and flawless. The reps are excellent and the contractors are good as well. I'm very happy with the company.

We like the services Old Republic offers for the price. When we first started, we could get a person and they would take the request. They've gone all automated but I'm okay with that. Their automated service is quite good. The website is very easy to navigate as well. The service fee has gone up over the 9 years that we've had them, but we expected that. Still, there's a great deal of peace of mind knowing that we can call them and get someone here in a pretty short order for what we need.

I'm very happy with Old Republic. I've been in this house 30 years and I've had them for the same period. My real estate lady gave that to me the first time, and I liked it better before it got too big. Now, when I'm trying to get through to get a service, sometimes it takes me a long time because I have to go through a lot of people to do it because I can't get directly to the company for some reason. I wish I could get through quicker. Still, I like them or I would've gotten rid of them a long time ago. The service people are really nice, and the last one, James, was awesome. He's an electrician and he had to fix my outlet.

AG Appliance was sent by Old Republic and I was asked for 4 hours of time to set aside for repairman. Repairman said he would need to order a part. I waited a week to 10 days and got a call saying the part came. They asked for a 2nd 4 hours of my time available to install. During the appointment 4 hr. period I was told repairman could not come due to emergency. I was asked now to set aside another 4 hour block of time (now 12 hrs total) and repairman arrived. He asked for footstool but it's an empty place as I let them know both times. Then he said really to do the job adequately it was a 2 man job to take down the microwave and out back up and he would see if it could be approved. This was the same man who came the 1st time. Now they want me to hire outside company to bring down microwave, set it on counter, bring out old republic repairman again, then again have a microwave company come re-install the microwave.

The home protection warranty came with the house we recently purchased. After a couple of months, I placed a service on September 27, 2024, for a leaky washer machine. The service tech showed up and couldn’t fix the problem. He needed a part to fix it. The Old Republic Home Protection notified me that the part had been on backorder for two weeks. Every time I called them to get a status of service request, they gave me the same answer as before: that part would arrive within two weeks. After complaining to the Better Business Bureau, the manager at the Old Republic replied to me that part would not arrive until mid-December. Sounds like it will take them 3 months to finally get the part and fix this issue. I am not keeping my hopes high on that. Very unreliable and Untrustworthy company to deal with.

I called Old Republic on a Thursday telling them that my washer was filling up with water and it wouldn't stop. Customer service couldn't tell me when a vendor would get in touch with me. They just said, "Someone's gonna contact you." It was five days and my washer was continuously filling up before someone finally came. Another thing is the person they sent have really bad reviews online, but I didn't feel like I was given much of a choice. That's who contacted me. Other than those, everything else was fine. They got my washer fixed. I would tell people that Old Republic is fine but to be careful what vendor they end up with.

I have had a bad experience with the Old Republic Home warranty. This is my first time joining their company. This company has over 50 years might a good service. A big surprise I filed the first claim for the dryer, which was shown cover on the record. When I called them, they declined it. The second claim was the plumber, it is shown on the cover as well. They declined again. I requested to cancel my policy.

The Old Republic reps have been very good. When I make a claim, they take my number and tell me who's gonna come. There was only one time that I was disappointed that my plumbing wasn't covered under it because this house is old, so it had to have a special thing for release. They couldn't cover it because of the item that was missing in the house. The house is 1950s, so I had it put in. Now it's covered. The techs have been very nice as well. It was only one time in the first year we were here that they had to send three people out because they couldn't do it. And the third one finally did. I also wasn’t charged for the other two.

We had a great experience with Old Republic when we had a claim for the water heater. They were able to also bring it up to code and all that good stuff. The claims process was easy, fast, and good. The last claim that we did though was for our stove that went out. But with that one, we got misinformation. We were working towards a repair. But it looked like there was gonna be a lot of expensive parts for that specific stove. So they mentioned to us the possibility of a cash out option instead. We were following up with them almost on a daily basis. When we called in again, they said, "Oh, we just moved forward with ordering the parts and there's gonna be no cash out." So that misinformation definitely caught us off guard a little bit because we were already preparing for the other option.

I don't want Fast Plumbing coming to my house again. They took forever. They kept saying they were coming, but they never came. They didn't call me and the same thing with the appliance. But my last claim was fantastic. All American and Wilson Appliance. All American were for the plumbing. They had to fix the pipe on the washer and the dryer. Wilson Appliances came to fix my washer, my dryer and my dishwasher. The techs were fantastic. Old Republic is good.

We were satisfied with the claim we made for the garage door. But as far as the dishwasher goes, the contractor came, did a claim, and then it didn't do what it was doing for us. It hasn't since. So, it's been kind of weird with that. But it was not the technician's fault. I was satisfied with both technicians.

I called to get a plumber out here. From what I understand, the plumber is the one that files the claim for me. It's kind of confusing. I've never done it before. I've tried all morning and I cannot reach Old Republic unless the hours between 8:00 and 5:00. But I would think that they'd be open. So I'm dumbfounded on that end. But I'm still working to try and get the problem resolved.

Old Republic Home Protection has been helpful. We had some issues and they were great with it.

We bought a home from one of my friends and she was the previous owner, so she gave us Old Republic's contact information. But I did not have a very good experience when I filed a claim for my water heater. It took a long time for us to get the reimbursement because there was no online update on the status and I had to call multiple times to find out what was going on with my claim. No one informed me of the right steps to follow.

I've had a policy with Old Republic for 10 years. I like their response time. The plumber who came out for the hot water heater was very good. He replaced it, and it didn't take long at all. He was very efficient. He had done a video chat with us the night before, so he knew exactly what he needed.

Old Republic is great. People can go to them and not worry about anything else. I've had several things that were not working and they sent someone out to help. The price could be lower, but that's just me. I'm a new homeowner, so I don't know what it is that people have to pay to get someone to come out.

Old Republic is easy to get in contact with and set things up to get taken care of. We did a claim for a garbage disposal and got the garbage disposal put in, but they weren't able to wire it up. So, I had to get an electrician. Other than that, it was fine.

I've had Old Republic for quite a few years, and I've had good experience with it. When I had a water heater replaced, the company that they sent out did not put the piping in correctly and the city said it had to be redone. They wouldn't approve the work until the company came out and changed the piping and wiring. The company sent someone else out and they redid it. Recently, one of the tubes on my ice maker had a leak. I called them and the claims process was easy. They sent someone out the next day and they fixed it.

If I could give a -0 I would. Stay away from this company. They send out sub standard companies to do the “repairs”. We have had multiple service calls for the same issue on appliances (never fixed), air conditioning (never fixed) and bathroom fixtures-one company replaced the sink supply line with parts that now made the water undrinkable - horrible plastic taste and ORHP says they won’t fix it.

A formal investigation into Old Republic Home Protection (ORHP) due to their continued misleading practices and unfair treatment of consumers. Recently, I was contacted by ORHP Manager Allie, who, instead of providing a solution to my ongoing issue, shifted the blame to me as a consumer. Additionally, this manager defended an employee who had previously misrepresented ORHP’s products and provided false information on a recorded line.

My interactions with Old Republic reps have always been positive. They get right on it. And I hear from the service provider either the same day or the next day to make an appointment. When my garbage disposal didn't work, the contractor discovered it was also leaking when they came. They replaced the unit. It was good. They knew what they were doing. They had the replacement products with them, so I didn't have to wait.

I liked Old Republic Home Protection's friendliness and willingness to help. I got a washing machine that was broken. I had a guy text me. He just kept texting me and thought he figured out the problem via text. He took forever. It took weeks. I gave up on him, called the Old Republic back. They sent some dude out who determined it was another issue. The other guy kept saying, "I'm waiting for a part." But it wasn't even the right part. He would have showed up and it was not right. The second guy came out, diagnosed the problem, ordered the part and got it in. It works.

Old Republic Home Protection would be a good investment whether you were buying a home or if you owned one. They have been very helpful, especially since we don't know what we were doing. Both gentlemen that they sent out for the issues were very courteous and considerate. They explained everything to us.

When I was purchasing my house, I had to find a product that I wanted. I read reviews and I liked Old Republic the best. I filed a claim online and it worked out fine. I didn't like one of the vendors the last time and they didn't remove the stove when they replaced it. I had to call back multiple times and finally, they came to get it. But it took 11 days to remove it. And my husband had to help install it, which was not part of the deal. But that was the vendor. I was satisfied with Old Republic.

The air conditioner's drain line hose got clogged and I called Old Republic because I like using James Heating & Air. One time, Old Republic sent a guy from Paris, Texas and he was hard to get ahold of. And I’m trying to support my local businesses here in Sherman, Denison. James Heat & Air came out and the tech was professional. He did something last time we had on the other unit. This time, he was able to get on it quickly and get the air back on for the kiddos. So, I’m very thankful. Old Republic should keep doing what they're doing. It's all reasonable and I haven't had any issues.

My Realtor bought the warranty for me when I bought this house. So, I've had it for one year. It just expired at the end of October. I've only called Old Republic once and the tech did a good job. It wasn't much of a problem and I just didn't see it. It was good. But home warranty plans are very expensive and they don't cover enough. Old Republic’s service is very good. But with an annual policy fee of $850, I shouldn't have to pay $85 every time they come out. I should have most of them free because I'm already paying for it.

Old Republic has been prompt when I submitted a service request. I do it mostly by phone, but I had done it online a couple times. Most recently, I had an issue with my garbage disposal and they got somebody out here promptly, and they got it handled.

Old Home's reps were fast and helpful. They were nice on the phone and the techs came out within a couple days. They fixed the appliance and everything went well. The coverage is good but there was another thing on the exterior of the house that wasn't covered that I was interested in.

Old Republic has always fixed all my problems and I've saved so much money. Everything that they have fixed has been fixed like they were supposed to. I've also used everything they have fixed and they're all working. So, I don't have any problems. Recently, water was flying up in the air from my toilet. So, I turned the water completely off and called Old Republic. They called me back two days later and said they'd make sure to get it done. A little later, someone called me and told me who was coming to my house. And when he came to the house, he looked at it and said that the whole thing was broken. He had one in his truck, so he came back and put in a new one. He was done in 10 minutes and he was a nice guy. My new toilet is working fine and he said I got warranty on it for a month.

DO NOT WASTE YOUR MONEY. Had an absolutely terrible experience with this warranty. I've had it for 4 years and have been paying it with no trade calls, but this year both my microwave and dishwasher malfunctioned. After 5+(!) visit to the apartment, they were able to fix the microwave, but not the dishwasher, which in the end I just had to purchase as I am subletting apartment to a family with small kids, and I felt terrible that their dishwasher was not working and also leaking for 3+ months!

Biggest concern is there is no continuity with service providers. When I had a problem last year you assigned a company who did a good job. When I called this year I inquired if I could have the same company as last year as they knew the system - which is a little older- so their understanding would be better and faster, I was advised they no longer worked with this company. So a new company was dispatched and we had to start all over again. Not sure they have resolved the problem long term but can not say for sure as the higher exterior temperatures have not returned so not sure the problem is resolved. The former company believes he knows what the problem is but guess we will have to wait for higher temps before we know for sure!!!

I called Old Dominion due to an in-wall water leak concern. A plumber was dispatched to determine the problem and find the leak. The plumber returned the following day with the needed repair parts and fixed the problem. I am very pleased with how the entire claim/repair worked out.

Filed claim. Within 24 hours, received a call from a plumber. Within 48 hours, problem was fixed. The plumbers who were contracted to respond by Republic were knowledgeable and very efficient. They did not try to “upsell” me or try to find a bigger problem to increase the bill to be unnecessarily increased. I could not have been more pleased. I would certainly recommend Republic to my friends and family!

Was prompt in getting a heating company to fix my problem. Was very pleased how everything was handled. It is an old unit so thought maybe the best solution was to replace rather than repair because having old units, I am afraid they will continue to have to have some issues and in need of repair again.

Air Conditioning worked fine. Gas heat would light then, after about 60 seconds of burning, shut off. Blower would not start. On 21 October, The Service Call Technician from PSM cleaned all sensors then located the fault to a bad grounding circuit with roughly 20 minutes of work. Quick, prompt and courteous service. Highly recommended. This is why this will be our 5th year contracted with ORHP.

The Rep Austin, was very detailed, he took pictures of some of the Wires that were damaged! Not sure what caused the damage, but Nothing was reported to us with the Summer Tune Up? He replaced the Wiring and was Very Professional. Very Young but Very Good and Pleasant! Walter ** /Owner

I have ORHP for my rental units. I do not understand why you cannot communicate with my Property Manager for the jobs and with me for the payment. It should not be so hard. And these days, I am not getting adequate coverage either. ORHP is asking me to cover most of the items and pay them too. Not happy.

This was the first time we had used Old Republic Home Protection for our repairs. They provided very prompt service. Followed up to make sure the job was completed to our satisfaction. And we were very happy with the company they assigned the job to. Would definitely use them again.