Old Republic Home Protection Reviews

I am a realtor and have worked with Old Republic in the past. My experience with them has generally been positive. They have been responsive whenever I've needed assistance, such as when my heater wasn't working. They were prompt in sending someone out within 24 hours, and they even waived a service charge for one of the visits, which I appreciated. As far as customer service goes, I've found them to be very responsive.

I got Old Republic Home Protection when I bought my house as it was something that came with the purchase, like a gift from the sellers. During the one-year warranty period, I filed a claim for our garage door openers. The customer service was alright initially, but the company they outsourced the repair to took over two and a half months to address the issue. They also tried to install a lesser quality door than what I originally had and charged me an additional $200 on top of the $100 deductible because Old Republic only authorized the cheapest replacement.

Had 2 issues. 1. Washing machine was stopping and starting on its own once it was started. Appliance repair came out and said nothing was wrong with it. Tenant called me and asked to come see what it was doing. I saw the issues. Called ORHP. They sent another company out and they discovered the problem. Part on order now. This took a lot of my time and the tenant’s time. It seems they just send out vendors who say there are no issues and hope no one disputes it. 2. Broken handle on microwave. The only way to open microwave is with the handle. They said the handle was broken due to excessive force. Elderly tenant lives there. She tried to glue handle back on so she could use the microwave. They also denied as she used glue.

I recently had my first experience with Old Republic Home Protection when I filed a claim last month. My heater stopped working, and I needed assistance as it was not blowing hot air. I called their customer service and was relieved by how patient and helpful they were. The rep guided me through the entire process, explaining everything in detail, which made me feel more confident about the steps I needed to take.

I have been a customer of Old Republic Home Protection for about six months. I first heard about them through my real estate agent, who recommended their services. Overall, my experience has been positive. I've used their service a few times and issues were resolved quickly and efficiently each time. I find their online tools user-friendly, making it easy to submit any service requests. For instance, they once helped fix my garbage disposal swiftly. In summary, Old Republic has been great at getting someone out whenever needed, which I greatly appreciate. I would definitely recommend their services.

Old Republic was part of the protection plan from the previous owners and I've had very limited experience with them. I'm a new homeowner and I've only had my locks changed by them. I processed my claim over the phone, and everything was handled smoothly without any issues. The service was coordinated through my realtor, and although I wasn't present, everything seemed fine. I haven't checked the locks myself as I haven't been to the property since the service. Overall, based on my brief interaction, I'd rate my experience as very satisfactory.

The Stark pumping services were professional and perform all work in a timely manner. I’ve used Stark services before and they performed all task quickly. In the past I’ve had a few emergencies which they responded in a timely and quick manner.. I would highly recommend this service for HVAC and related services.

Every time, there is 100 dollars charge when they come and even if issue is related to same thing, for example if plumbing issue, if not on work order, they will say, "We will charge another 100 dollars because it wasn't on work order." I even explained that I did say I had all those issues when I called, and called 3 times and one time, after 30 minutes, they hang up, third time, was told that they will listen to recording to make sure I had stated all plumbing issues when I created work order and let me know but no one called back. Worst experience, will not recommend Old Republic to anyone!

Old Republic has been very helpful in servicing different aspects of my home. Each time is very seamless and the staff is very helpful. Dispatch is quick to send someone within a day or two and the technicians are always pleasant. We have used them for our Fridge three times, AC twice, water heater once and most recently electrical shortage. Each time treated with topnotch service.

The first call was friendly and professional but the 2nd call I received from another person wasn't as professional and friendly. He was giving me a hard time that didn't want to cover the Cost of the repair but after asking so many questions finally said okay. I didn't think he was nice about the whole thing.

Both the plumbing companies and the heating contractors were on time, very professional and did a fabulous job. Everyone needs a contract with Old Republic. We have used this company in 3 different homes and have never been disappointed. They always use top of the line contractors and handle the problems in an extremely timely way.

My husband received 2 $85 fees for Home Protection and another $48.75 fee from Old Republic. One service technician came out to repair the dishwasher that was serviced last year. I requested another service representative to come and service the master bathroom sink. The second person did not provide a service. Please let us know why there are 3 fees in total on the card. Thank you!

When it rains it pours and Old Republic was there. Within 2 months on my recently purchased house we had three items needing emergency repairs. All three were different categories (HVAC, plumbing, appliance). ORHP was quick to respond with RELIABLE assistance. The terms were fair and what I expected. Thank you ORHP.

I amend a previous review of ORHP. I was denied coverage for an emergency water heater replacement while I was recovering from major surgery. I had to hire someone from my bed and have it replaced while I lay there. I wrote a review on Google, and got a call from the company. After talking to me, the company decided to cover half the cost. I didn't follow instructions to get an estimate through them, but, umm, I couldn't walk and home health aids helping me bathe. I commend ORHP for doing a difficult thing to help me. Thank you. But I advise customers to read the fine print about what is covered and how to get it covered. I was surprised I was supposed to lay in bed, wait for who knows how long for an estimate, and the eventual replacement. Thumbs up for helping me now, but a note of caution to other customers.

The service is pretty good but the trade call fees have practically doubled in the 4 years we've been with them. Don't know if that's due to inflation or what but overall they have been pretty good...

On 11/25/2924 I file a claim for dryer. They sent a tech, without checking the dryer and stated the belt was broken. He went to his car and grab a belt back, when he opened the dryer trying to replace the damaged belt, I saw the belt was not broken. He then told me his belt was too short and need to order another. He walked away with my belt. He did not return on the schedule day. They sent the second tech. And told me another part was broken and he needed to order. As today, 12/22, the tech. still was disallowed to return to fix my dryer. Old Republic Home Warranty refused to respond to my inquiries and left my dyer broken sitting in the laundry room. They even claimed the job was completed and charged $100 service call. Filed complaint through BBB, they don’t care and still does not fix the dryer.

I love Old Republic. They're wonderful. The techs were here and did the work efficiently. I had the same guy twice. He did an excellent job. The reps were good, too.

I reached out to Old Republic at the beginning of November because our water heater was not working properly so we had no hot water. But it was fine because it was hot. We dealt with it. But it's now getting cold so we gotta fix this. I also had a claim for the dishwasher. When I called them to let them know what was going on, it was quick. The rep said they would contact a plumber and he would reach out to me. He was professional and he called us and asked a few questions. He came within a day and took care of it. It was a very good job. He said it was a very easy thing. It was just not installed properly, so he fixed it.

Old Republic is good with the caveat that they need to send a well-skilled person who really knows the job. When I get the reps, they respond well and I don't see any problems interacting via phone. They communicate very well and send people, but sometimes, they send one person and if he doesn't fix it, they send another one. Some months ago, my dryer was not working and the person who came was in a rush, then another guy came and told another story. When the third guy came, it was a different story again. Eventually, they have tried to address the dryer issue, but we really had to struggle. It was one person after another.

We had a claim for a stove, a washer-dryer and a dishwasher. Old Republic Home came and fixed it five times. It's still a problem. Their customer service puts the work order right away. But the guy who came didn't do a very good job.

Old Republic sent somebody out pretty quickly and the service was good. They were easy to work with.

Everything was great with Old Home Republic. They were excellent and they resolved the problem very quickly. I'm really happy with the service I got.

Old Republic has been pretty good for me. At first I had to submit my claims by phone, but now I'm doing it online since I'm all registered. The submission process is easy, and their reps and contractors are very good. The only thing is that everything's got to be approved and it seems to take a long time to repair stuff. I understand they got to get someone to approve the work but it seems like a tech would come out for a problem, diagnose it, fix one, find something else, then they got to go back, get approval and come back. So instead of fixing everything in one trip, it takes them three.

I had a central heating problem, wasn't working. There was an air conditioner heating guy working on a house next to mine and he came over and went through it, and diagnosed it. Spent 45 minutes and ended up charging $85. When I called Old Republic, I got a tech and he spent an hour and a half and fixed it. It was a broken wire. The guy prior to him that I got said I needed the whole central unit. The tech did an excellent job. I've had techs out twice now and they've both done excellent work. Really good technicians. Knowledgeable and personable. They explained things to me.

I submitted a service request by phone, and the customer service experience was good. Old Republic's reps are good. Some are more knowledgeable, and some are newbies. Overall experience was good. They will connect with the provider. Sometimes, the provider is busy then they don't call back immediately. Sometimes, you find it immediately if they're in the neighborhood or in the same ZIP code. Sometimes, the technician is very knowledgeable, and sometimes they're not. The issue itself is complicated, but as far as they connect with the provider, it's a good experience. We had an electric issue problem. The electrician came after four days. She fixed it. It's tripping every time we are plugging in the washing machine. We thought that maybe the washing machine is causing the problem, so we need to change the plug point and try to plug the GCFI.

Old Republic's service wasn't very quick. They put in a request with the contracting people, and that process for them to call us and schedule us for the service was slow. We had active water leaking in our house and we couldn't get a plumber until many days later. So, we had to figure out how to make the water stop in the meantime. The plumber was able to fix it. It has something to do with one of the pipes backing up. He cleared the pipe out, and the problem was resolved. It just took a lot of time for them to get here because they were booked out. We couldn't get in touch with Old Republic because there wasn't a person to answer the phone. Other than that, the coverage has been good.

We lived here for five years before my husband passed away and then I bought the duplex. The owner already had Old Republic and transferred it over to me. They gave me a year free and after that, I took over. Filing a claim is very easy. You just call in your complaint and they set you up with a company. They may come from a distance because not too many companies service Old Republic in San Angelo where I live. In my last claim, the contractor fixed my son's air conditioner. They replaced it but I had to pay some extra. It was over my deductible. Usually, I just pay the service fee but this was entire unit inside and out. Old Republic has been very good with responding and repairing. They’re very prompt. The yearly fee has gone up but everything else has.

The plumbing was stopped. It would back up. The contractor took half an hour, and did what they had to. Everything went well.

We have been in our home four months and unfortunately have had to file two claims. One was luckily just Freon needed in an AC unit, but the other was what turned out to be a done for refrigerator. Old Republic made both claims extremely simple and when the refrigerator had to be replaced, they swiftly and with knowledgeable and polite customer service, approved the claim and offered us a replacement or replacement value very quickly. People can't believe we've had such a good experience with a home warranty company. We are very pleased that they have taken good care of us in our new home. We may even keep the warranty once this one expires. It's been a great experience working with them.

I've had ORHP for a year and a half, but the technicians are really hit or miss. One plumber they sent out installed a new bathtub faucet, but when my son went to take a shower the faucet torpedoed out of the wall and cut him on the foot. The plumber came back to re-install it for free but insisted it was a manufacturing defect in the faucet, not a problem with his installation. He also refused to take his shoes off and tracked mud all the way through the house.

I have used ORHP for all my home warranties. They are respectful and efficient. I have had no denials for my requests, fast and courteous service and the follow up is spot on. The companies they use have always been professional and get to my house as soon as possible. I highly recommend this organization.

As a customer, I simply logged in to reported my problem and got a call the next day to set up service to settle the issue that occurred. Found it very beneficial to have a service as this one that covers the majority or arising issues that can take place in a home.

Very bad service, my one-year warranty started, my refrigerator broke and I've been here for two months and instead of fixing it, they don't solve anything and they don't want to replace it either, they're all very ugly, they just make me struggle in every aspect, twice I've lost my food! The technicians leave everything disassembled, unprofessional.

Service fee calls are more and more expensive every year, as are the annual premiums. These home warranty policies have tons of exclusions, which you think don't matter, until you realize they exclude a lot of issues for which you would assume you have coverage. Beware the fine print, as you will end up wondering why you don't have coverage for some very common and frequent problems you thought were covered.

The whole process of communication was great. Republic set up a repair service and I was contacted by the provider immediately. They set up a time to come out and keep me posted on their activity. They showed up promptly and did a diagnostic. It was told to me the unit needed a motor/pump and it needed to be ordered. Was said it would take a week. After a week I was contacted to set a date to come out and fix my dishwasher. The technician came out and completed the repair.

Service was good. Although a part needed to be replaced. Service gentleman called to setup appointment but I was going out of town. I told him I would be available on Monday December 2nd. He said he would agree to this date. As of December 4th I haven’t heard back from anyone. So as of now I can’t give a rating but a 1. Sincerely, Connie O. **.

I have never run into a more frustrating phone system and or customer support. I have called multiple weekdays (Tue thru Thurs) between 11 and 1 MST and get a message to contact during business hours. As near as I can tell there are no business hours. I managed to get a claim in and Old Republic assigned one of their service people to it. The workman came, diagnosed the problem, said they needed a part and left. That was a month ago. Since I have been charged the $100 deductible but have not seen or had any form of contact with the serviceman. I tried to raise him by cell phone, text, and email. Also, I cannot find anyone at Old Republic to talk to and find out how to get a trustworthy serviceman on the project. I've dealt with home warranty places before, this is ridiculous.

Old Republic Home Protection has been great to us over the years, and it's well worth having. We have re-upped it every year because it's a great service. We love it. My wife and I are the least handy people so if we tried to fix anything ourselves, we would make it worse. Our washing machine broke, and they cover appliances. I called Old Republic, three days later, they got a service provider out, and the washing machine was fixed. It cost me the trade fee, out-of-pocket. I don't have to learn how to fix a washing machine. It's amazing for people like me that don't have any because I don't have to worry about it. I can call them and everything would be fixed.

The contractor that Old Republic Home Protection sent out worked on the ceiling when I had a pipe leak. The first time I called, they patched it. Maybe they patched it the second time. This time, I told them to do the whole new thing. The plumbers came out and fixed the leak. They were very nice to talk to.

We used the warranty for the AC. I filed the claim by phone and the customer service was good. They made it happen and it was good when they came out to work on the unit. They were able to fix it on the spot.

The company did end up making this right and waiving the service fee that was 5 days outside of the 30 day warranty window and issued a work order to the original plumbing company that resolved. *fingers crossed*

We submit our claims online with Old Republic and the process is pretty quick, easy, and painless. But their contractors are a hit and miss. The couple that we've had come out who had to work on things were kind of no-name and they had to keep coming back because they didn't do a good job. One time, we had numerous issues with the washing machine and the dishwasher, and I didn't know what the techs were doing but they weren't fixing the appliances. Then, Old Republic sent out a different guy from another company and he was perfect. He got everything fixed. He told me everything that was wrong and everything that he had to fix including what were the parts he had to get.

One claim was for electrical issues. I spoke with the person. Based on what was written on the contract paper, I thought it would be covered. Old Republic Home Protection said it was not covered. They didn't cover or do any repairs. I liked that they sent someone for a second opinion. However, I still had to pay the service call fee. It's not worth to pay Old Republic the regular amount to have that home insurance coverage and to have to pay a service fee with no guarantee that the work will be done.

Submitting a claim with Old Republic was easy and simple. Had no problems with it. The rep I worked with explained everything. The techs who came out were also good and quick. They knew what they were doing.

During the summertime, the air conditioner was not turning up. So, we called Old Republic and they had a technician come in to fix the air conditioner side of things. Then in winter time, we tried to turn on the heater but it was not there. So, we called Old Republic again. Overall, I feel comfortable with Old Republic. The response is quick and they take care of our problem at the right time, which is good. I like them. They provide good service.

I've bene with Old Republic about three years and I've had no problem with them. Everything is fine. When I submitted a claim for the pilot light on my water heater, someone was out the same day.

Old Republic has been great. I would recommend them. We had one service call and the guy who was sent out was really nice. We had another service person come out before we remembered that we had the warranty, and that first person recommended that we get a new water heater. So, I was pleasantly surprised when the warranty service person who came out was able to fix the issue just by restarting the water heater. It works perfectly now.

I had to submit a claim with Old Republic and it was fine. I paid the service fee for the contractor that came, but if I were hiring him privately, I would not. I found him to be rude. His customer service was poor, but he solved the issue, which is good.

I only have Old Republic because I'm too lazy to find another company. I've had them since I bought my house four years ago, and I'm not the biggest fan. We pay the 110 service fee to have somebody come out just for them to tell us they are unable to do the job. I don't understand why I can't get a refund if they're not able to help me. I still have the issue which is a problem with my plumbing and that was months ago.

I've had positive experiences with Old Republic so far. It came when we bought the house and we've been renewing with them. I typically go online to file a claim, and the process is simple, easy, and flawless. The reps are excellent and the contractors are good as well. I'm very happy with the company.

We like the services Old Republic offers for the price. When we first started, we could get a person and they would take the request. They've gone all automated but I'm okay with that. Their automated service is quite good. The website is very easy to navigate as well. The service fee has gone up over the 9 years that we've had them, but we expected that. Still, there's a great deal of peace of mind knowing that we can call them and get someone here in a pretty short order for what we need.

I'm very happy with Old Republic. I've been in this house 30 years and I've had them for the same period. My real estate lady gave that to me the first time, and I liked it better before it got too big. Now, when I'm trying to get through to get a service, sometimes it takes me a long time because I have to go through a lot of people to do it because I can't get directly to the company for some reason. I wish I could get through quicker. Still, I like them or I would've gotten rid of them a long time ago. The service people are really nice, and the last one, James, was awesome. He's an electrician and he had to fix my outlet.

AG Appliance was sent by Old Republic and I was asked for 4 hours of time to set aside for repairman. Repairman said he would need to order a part. I waited a week to 10 days and got a call saying the part came. They asked for a 2nd 4 hours of my time available to install. During the appointment 4 hr. period I was told repairman could not come due to emergency. I was asked now to set aside another 4 hour block of time (now 12 hrs total) and repairman arrived. He asked for footstool but it's an empty place as I let them know both times. Then he said really to do the job adequately it was a 2 man job to take down the microwave and out back up and he would see if it could be approved. This was the same man who came the 1st time. Now they want me to hire outside company to bring down microwave, set it on counter, bring out old republic repairman again, then again have a microwave company come re-install the microwave.

The home protection warranty came with the house we recently purchased. After a couple of months, I placed a service on September 27, 2024, for a leaky washer machine. The service tech showed up and couldn’t fix the problem. He needed a part to fix it. The Old Republic Home Protection notified me that the part had been on backorder for two weeks. Every time I called them to get a status of service request, they gave me the same answer as before: that part would arrive within two weeks. After complaining to the Better Business Bureau, the manager at the Old Republic replied to me that part would not arrive until mid-December. Sounds like it will take them 3 months to finally get the part and fix this issue. I am not keeping my hopes high on that. Very unreliable and Untrustworthy company to deal with.

I called Old Republic on a Thursday telling them that my washer was filling up with water and it wouldn't stop. Customer service couldn't tell me when a vendor would get in touch with me. They just said, "Someone's gonna contact you." It was five days and my washer was continuously filling up before someone finally came. Another thing is the person they sent have really bad reviews online, but I didn't feel like I was given much of a choice. That's who contacted me. Other than those, everything else was fine. They got my washer fixed. I would tell people that Old Republic is fine but to be careful what vendor they end up with.

I have had a bad experience with the Old Republic Home warranty. This is my first time joining their company. This company has over 50 years might a good service. A big surprise I filed the first claim for the dryer, which was shown cover on the record. When I called them, they declined it. The second claim was the plumber, it is shown on the cover as well. They declined again. I requested to cancel my policy.

The Old Republic reps have been very good. When I make a claim, they take my number and tell me who's gonna come. There was only one time that I was disappointed that my plumbing wasn't covered under it because this house is old, so it had to have a special thing for release. They couldn't cover it because of the item that was missing in the house. The house is 1950s, so I had it put in. Now it's covered. The techs have been very nice as well. It was only one time in the first year we were here that they had to send three people out because they couldn't do it. And the third one finally did. I also wasn’t charged for the other two.

We had a great experience with Old Republic when we had a claim for the water heater. They were able to also bring it up to code and all that good stuff. The claims process was easy, fast, and good. The last claim that we did though was for our stove that went out. But with that one, we got misinformation. We were working towards a repair. But it looked like there was gonna be a lot of expensive parts for that specific stove. So they mentioned to us the possibility of a cash out option instead. We were following up with them almost on a daily basis. When we called in again, they said, "Oh, we just moved forward with ordering the parts and there's gonna be no cash out." So that misinformation definitely caught us off guard a little bit because we were already preparing for the other option.

I don't want Fast Plumbing coming to my house again. They took forever. They kept saying they were coming, but they never came. They didn't call me and the same thing with the appliance. But my last claim was fantastic. All American and Wilson Appliance. All American were for the plumbing. They had to fix the pipe on the washer and the dryer. Wilson Appliances came to fix my washer, my dryer and my dishwasher. The techs were fantastic. Old Republic is good.

We were satisfied with the claim we made for the garage door. But as far as the dishwasher goes, the contractor came, did a claim, and then it didn't do what it was doing for us. It hasn't since. So, it's been kind of weird with that. But it was not the technician's fault. I was satisfied with both technicians.

I called to get a plumber out here. From what I understand, the plumber is the one that files the claim for me. It's kind of confusing. I've never done it before. I've tried all morning and I cannot reach Old Republic unless the hours between 8:00 and 5:00. But I would think that they'd be open. So I'm dumbfounded on that end. But I'm still working to try and get the problem resolved.

Old Republic Home Protection has been helpful. We had some issues and they were great with it.

We bought a home from one of my friends and she was the previous owner, so she gave us Old Republic's contact information. But I did not have a very good experience when I filed a claim for my water heater. It took a long time for us to get the reimbursement because there was no online update on the status and I had to call multiple times to find out what was going on with my claim. No one informed me of the right steps to follow.

I've had a policy with Old Republic for 10 years. I like their response time. The plumber who came out for the hot water heater was very good. He replaced it, and it didn't take long at all. He was very efficient. He had done a video chat with us the night before, so he knew exactly what he needed.

Old Republic is great. People can go to them and not worry about anything else. I've had several things that were not working and they sent someone out to help. The price could be lower, but that's just me. I'm a new homeowner, so I don't know what it is that people have to pay to get someone to come out.

Old Republic is easy to get in contact with and set things up to get taken care of. We did a claim for a garbage disposal and got the garbage disposal put in, but they weren't able to wire it up. So, I had to get an electrician. Other than that, it was fine.

I've had Old Republic for quite a few years, and I've had good experience with it. When I had a water heater replaced, the company that they sent out did not put the piping in correctly and the city said it had to be redone. They wouldn't approve the work until the company came out and changed the piping and wiring. The company sent someone else out and they redid it. Recently, one of the tubes on my ice maker had a leak. I called them and the claims process was easy. They sent someone out the next day and they fixed it.

If I could give a -0 I would. Stay away from this company. They send out sub standard companies to do the “repairs”. We have had multiple service calls for the same issue on appliances (never fixed), air conditioning (never fixed) and bathroom fixtures-one company replaced the sink supply line with parts that now made the water undrinkable - horrible plastic taste and ORHP says they won’t fix it.

A formal investigation into Old Republic Home Protection (ORHP) due to their continued misleading practices and unfair treatment of consumers. Recently, I was contacted by ORHP Manager Allie, who, instead of providing a solution to my ongoing issue, shifted the blame to me as a consumer. Additionally, this manager defended an employee who had previously misrepresented ORHP’s products and provided false information on a recorded line.

My interactions with Old Republic reps have always been positive. They get right on it. And I hear from the service provider either the same day or the next day to make an appointment. When my garbage disposal didn't work, the contractor discovered it was also leaking when they came. They replaced the unit. It was good. They knew what they were doing. They had the replacement products with them, so I didn't have to wait.

I liked Old Republic Home Protection's friendliness and willingness to help. I got a washing machine that was broken. I had a guy text me. He just kept texting me and thought he figured out the problem via text. He took forever. It took weeks. I gave up on him, called the Old Republic back. They sent some dude out who determined it was another issue. The other guy kept saying, "I'm waiting for a part." But it wasn't even the right part. He would have showed up and it was not right. The second guy came out, diagnosed the problem, ordered the part and got it in. It works.

Old Republic Home Protection would be a good investment whether you were buying a home or if you owned one. They have been very helpful, especially since we don't know what we were doing. Both gentlemen that they sent out for the issues were very courteous and considerate. They explained everything to us.

When I was purchasing my house, I had to find a product that I wanted. I read reviews and I liked Old Republic the best. I filed a claim online and it worked out fine. I didn't like one of the vendors the last time and they didn't remove the stove when they replaced it. I had to call back multiple times and finally, they came to get it. But it took 11 days to remove it. And my husband had to help install it, which was not part of the deal. But that was the vendor. I was satisfied with Old Republic.

The air conditioner's drain line hose got clogged and I called Old Republic because I like using James Heating & Air. One time, Old Republic sent a guy from Paris, Texas and he was hard to get ahold of. And I’m trying to support my local businesses here in Sherman, Denison. James Heat & Air came out and the tech was professional. He did something last time we had on the other unit. This time, he was able to get on it quickly and get the air back on for the kiddos. So, I’m very thankful. Old Republic should keep doing what they're doing. It's all reasonable and I haven't had any issues.

My Realtor bought the warranty for me when I bought this house. So, I've had it for one year. It just expired at the end of October. I've only called Old Republic once and the tech did a good job. It wasn't much of a problem and I just didn't see it. It was good. But home warranty plans are very expensive and they don't cover enough. Old Republic’s service is very good. But with an annual policy fee of $850, I shouldn't have to pay $85 every time they come out. I should have most of them free because I'm already paying for it.

Old Republic has been prompt when I submitted a service request. I do it mostly by phone, but I had done it online a couple times. Most recently, I had an issue with my garbage disposal and they got somebody out here promptly, and they got it handled.

Old Home's reps were fast and helpful. They were nice on the phone and the techs came out within a couple days. They fixed the appliance and everything went well. The coverage is good but there was another thing on the exterior of the house that wasn't covered that I was interested in.

Old Republic has always fixed all my problems and I've saved so much money. Everything that they have fixed has been fixed like they were supposed to. I've also used everything they have fixed and they're all working. So, I don't have any problems. Recently, water was flying up in the air from my toilet. So, I turned the water completely off and called Old Republic. They called me back two days later and said they'd make sure to get it done. A little later, someone called me and told me who was coming to my house. And when he came to the house, he looked at it and said that the whole thing was broken. He had one in his truck, so he came back and put in a new one. He was done in 10 minutes and he was a nice guy. My new toilet is working fine and he said I got warranty on it for a month.

DO NOT WASTE YOUR MONEY. Had an absolutely terrible experience with this warranty. I've had it for 4 years and have been paying it with no trade calls, but this year both my microwave and dishwasher malfunctioned. After 5+(!) visit to the apartment, they were able to fix the microwave, but not the dishwasher, which in the end I just had to purchase as I am subletting apartment to a family with small kids, and I felt terrible that their dishwasher was not working and also leaking for 3+ months!

Biggest concern is there is no continuity with service providers. When I had a problem last year you assigned a company who did a good job. When I called this year I inquired if I could have the same company as last year as they knew the system - which is a little older- so their understanding would be better and faster, I was advised they no longer worked with this company. So a new company was dispatched and we had to start all over again. Not sure they have resolved the problem long term but can not say for sure as the higher exterior temperatures have not returned so not sure the problem is resolved. The former company believes he knows what the problem is but guess we will have to wait for higher temps before we know for sure!!!

I called Old Dominion due to an in-wall water leak concern. A plumber was dispatched to determine the problem and find the leak. The plumber returned the following day with the needed repair parts and fixed the problem. I am very pleased with how the entire claim/repair worked out.

Filed claim. Within 24 hours, received a call from a plumber. Within 48 hours, problem was fixed. The plumbers who were contracted to respond by Republic were knowledgeable and very efficient. They did not try to “upsell” me or try to find a bigger problem to increase the bill to be unnecessarily increased. I could not have been more pleased. I would certainly recommend Republic to my friends and family!

Was prompt in getting a heating company to fix my problem. Was very pleased how everything was handled. It is an old unit so thought maybe the best solution was to replace rather than repair because having old units, I am afraid they will continue to have to have some issues and in need of repair again.

Air Conditioning worked fine. Gas heat would light then, after about 60 seconds of burning, shut off. Blower would not start. On 21 October, The Service Call Technician from PSM cleaned all sensors then located the fault to a bad grounding circuit with roughly 20 minutes of work. Quick, prompt and courteous service. Highly recommended. This is why this will be our 5th year contracted with ORHP.

The Rep Austin, was very detailed, he took pictures of some of the Wires that were damaged! Not sure what caused the damage, but Nothing was reported to us with the Summer Tune Up? He replaced the Wiring and was Very Professional. Very Young but Very Good and Pleasant! Walter ** /Owner

I have ORHP for my rental units. I do not understand why you cannot communicate with my Property Manager for the jobs and with me for the payment. It should not be so hard. And these days, I am not getting adequate coverage either. ORHP is asking me to cover most of the items and pay them too. Not happy.

This was the first time we had used Old Republic Home Protection for our repairs. They provided very prompt service. Followed up to make sure the job was completed to our satisfaction. And we were very happy with the company they assigned the job to. Would definitely use them again.

I had a plumbing issue and ORHP sent out one of their contracted technicians to diagnose the issue. They stated they were 100% positive that the main water line from the street to our home had a major leak and the cost would be $4600 to repair it. I got a second opinion and it was definitely NOT the main water line and was an irrigation line. It cost me $400 to get it repaired. I notified ORHP of the issue and requested that due to the misdiagnosis and the fact I could have paid $4600 to fix something not broken based on the recommendation of one of their contractors that I would like by trade call fee waived. I received notification this past week that they were not even willing to do that. I have multiple homes with them and have been a customer for many years. It's a shame they took this stance.

I have been with OR since 2013, and I must say I have nothing but positive things to say about the company. And issues I’ve had were resolved expeditiously. I’ve even recommended them to fellow homeowners that I know. Customer service is always polite. I’ve only have one issue with a service provider and OR took care of it immediately.

We are having a very good experience with ORHP. We are satisfied with the priority services. Looking forward to working with ORHP in upcoming years. We strongly suggest all our owners to go with ORHP. We look forward for the prices to go low, because it is on an expensive side.

I have been with them for six years and have always received prompt, courteous service. The best service I receive is being able to keep the same AC and plumbing repair companies for continually of service. I am familiar with them and they have only provided excellent service themselves. I will continue to stay with this company.

Technician arrived on time, quickly assessed/resolved the issue, left things clean, was polite and friendly. I have been very satisfied with Old Republic each time have used my home warranty and feel it is well worth the money.

I made a mistake and renewed my policy last April. The only thing Old Republic cares about is to collect annual premiums and service fees. It has the worst customer service. Hasn't fixed a simple microwave issue. In my opinion, everyone should use their other options for home warranty and avoid this shady business.

Provider was able to get a tech out same morning, tech listened to our concern of a possible water leak, examined the area that we were concerned about himself and acknowledged the cause, examined both water heater and water sensor outside, detected no sign of issue at either confirming there wasn't a leak. Stated other possible cause of what we observed but ruled out our concern of leak. Was friendly and very professional.

We contacted Old Republic Home Protection at the end of June, and one time one month ago. One of them was for our washer and dryer. We talked about two problems that our washer had. But the just dealt with one of them. We are still dealing with the other problem. The second one was for our heater water tank. The person who came to our home was rude. He didn't do anything. Old Republic charged us. But they didn't do anything for us. During that time, I was sick. Suddenly, I got sick. I called the company and talked to the person. I'm not fluent in English. The person who answered the phone didn't respond respectfully. In the middle of our talk, he hung the phone. Since I was sick, I didn't follow up anymore. So, we just replaced our water tank.

Old Republic was recommended when I purchased my home and their reps have been very good. I like their rapid response. However, when you call them, getting through to a person is like everybody else, you're talking to machines. But eventually, if you work with them long enough, you'll get a person on the line.

When the AC broke two weeks into the purchase of the home, the claims process was simple and straightforward and quick. I got immediate response, Old Republic got a company over here very quickly to take a look at the problem, and then I got a quote for how much I was going to pay once -- then I had to wait for a new AC for about a week and a half during one of the hottest times of the year, but I don't think that could have been helped. That's just one of those things. They had to get all the equipment.

Our kitchen oven hasn't worked since July and Old Republic has sent us incompetent contractors who have been unable to fix the issue. A company called "Bay Appliance Repair" was dispatched to fix our oven, but has "lost the tracking number" for the parts they ordered and has failed to follow up as they promised following multiple requests for status updates. Bay Appliance has the temperature sensor they need to repair the oven but refuses to do so until the more cosmetic hinge replacements arrive...with no idea of a potential timeline.

I've done service requests to Old Republic online and then I've also done it by phone. I prefer doing it by phone. The representatives have always been positive. I had a microwave that went out. We had somebody come out and look at it after paying the little inspection fee, and then once they determined it needed to be replaced, they walked me through the whole thing over the phone to make sure I knew what I was doing. They told me to purchase the microwave, and then they were gonna refund me a certain amount if I could stay under a budget. So, they gave me all the information going through and made it super easy, and then I gave them the information. We got the refund back within a week.

My Old Republic home warranty was purchased for me when I purchased my home, and I've been protected with it for a little over three months. It's easy to get any problem figured out with them. I just call and go through the claim with somebody over the phone. Waiting to get ahold of somebody is the hardest part. The only thing that needs improvement is I had one servicer come out under the home warranty and they only did half the job. They said that they didn't do the patching. It had to be somebody else. I was told that somebody else would be sent out to complete the job, but then it took a week and a half.

The light didn’t turn on. I looked at it myself as an engineer. I found that it was complicated. I called Old Republic Home Protection. The tech called me. He scheduled after three days. I thought he was a bit late but I was misunderstood because he said that he would show up between 10:00 and 11:00. I expected him at 10:00. He showed up around 11:00. As he said, probably, it was a misunderstanding, because it was right. He said between 10:00 and 11:00. He looked at the problem. He just fixed it. Plus, he made sure there was no any short going on because I kept losing power. He fixed the job. I'm very happy about his performance. The claim was good.

I submitted a claim with my home warranty company almost 3 weeks ago. Advising them that there is a leakage on my ceiling. They have been out 3 times to my house. 1st time we were advised AC unit didn't have any issues. 2nd time we were told it needs a part, they detected an issue but since the unit is too old they are looking for the part but can't find it. 3rd time we were told they need to make another report that now we need the whole replacement of the ac unit. So inconsistent information. Never following up or calling us to let us know what to expect.

I recommended Old Republic to somebody just this past Saturday. When I did a claim for a washer, the process was easy. Everything was great.

Old Republic sent me someone for my smart cooler. They were great. They didn't give up when it didn't work. They allowed me to try it. It didn't work. They came back. It didn't work. They came back. Then it worked. They came back five times. So, they stuck with it. My cooler has been working since having the repair done. The tech described to me what he was doing. What he did worked. As far as Old Republic, when I speak to someone on the phone, they're very nice. They're understanding. They understand that I'll be frustrating.

I have Old Republic on two locations. The one in Ramon is working fine. I had 10 different air conditioning men come out, but they could not figure out how to fix the air conditioning unit. The lady that I had noticed it and she helped me out. She found someone who at the time did. But now there's another one that's even better. He was the last one that came to fix the air conditioning unit in Ramon and he did a terrific job. They also had to replace an air conditioning unit on the Caliente location. The man who did that one is one of my favorite air conditioning people. He’s so on and with the right permits. But now that he put the air conditioning in, Old Republic canceled my policy. Also, it's not easy to get to speak to somebody at Old Republic, and I'm not happy with that.

I call Old Republic when I submit claims and my experience with their reps has been fine. They answer my questions and everything has been good. Their technicians have been good too. Because I had originally somebody else look at my claim one time, and their technicians were better. One guy said that my whole AC unit was shot. Then the guy that came out was like, no. He said I had an older unit but everything was okay. Because the first one was trying to sell me a whole system. But the guy they sent out said, "No, you don't need a whole new system." And showed me the leak. The leak was just a plastic cap and he just put a new cap on there. He did really well. Everything's working fine.

Old Republic is reliable. Everything that we've ever used them for, they were responsible and repaired it. One thing about the people they hire though, they should do an integrity check on them. It's an improvement on screening. Recently, I did a claim on the phone for my pool pump, and it went quick, but the one previous to that didn't. The previous guy who came here to service the pool pump leak took a pipe, shaved it off and cut up all this stuff, then he added one little piece and told me I had to wait till the next day to turn it on and then it would work. That went down and the leak persisted. The guy took $85 cash off of us and left.

Old Republic has protected my home very well. I like the program because they respond and send someone out. The service people could be a little quicker in getting out here, but I understand they have to be worked into their schedule. Submitting a claim is easy. I generally do it on the phone. The service people call and explain who they are and when they'll be here and what their job is before they come. They set up an appointment with me. They've been very good. Overall, Old Republic has done a good job for me. They're a good home warranty service.

The insurance was added to the house when I bought it, and I've owned the house for about a year. When I made a claim for my water heater, it was replaced. The tech was very professional. I called for my dishwasher as well. 'Cause I had somebody come fix the filter water in my house, and they didn't say anything about disconnecting it completely. I thought something was wrong with my dishwasher. When the tech came, he said, "Oh, no. It's just not connected. That's why it's not working." Overall, Old Republic's process was quick, and I like it. I even renewed my policy because it's easy to just call, and they send somebody to come and fix it.

The customer service with Old Republic is okay but the response time for the people to come out is a little too long (like when they did the ice maker). That needs to be a little faster. On several occasions, I had to call them to see when they were coming. Two months ago, a contractor came out to try to repair the spring on the garage door. But Old Republic didn't pay for it because they said they couldn't repair the old one and I needed a new spring. I had to come out of my pocket and pay for it. I'm not sure what I'm paying with all this. But prior to that, Old Republic covered a toilet that was backed up.

Check No ** $630.00 and the check cleared on 05/20/2024 and yet they still won't give me my home warranty. Every time I call they hang up on me. It's been 5 months and I'm still waiting for them to send me plan details. The check was obviously cashed, but they never gave me the service.

When I bought my current home, I chose Old Republic because I had a better experience with them prior. There hasn't been any hassle with the claims process. They keep on top of every claim mostly. I haven't had to pay much out-of-pocket versus if I didn't have the home warranty. I had an air conditioning go out and they sent somebody out that said I needed a whole new air conditioning, and he ended up breaking my water heater, so I told Old Republic, “I need you to send somebody else out because I'm not gonna use him for my water heater and my air conditioning.” He was a plumber and I think he did it on purpose. So they sent somebody else out, and he was able to find the part to fix the AC without me having to get a whole new unit.

I used to have a warranty before, but I didn't keep it. A friend was saying how Old Republic had covered his air conditioning unit when it went out, and I thought, "Oh, goodness, that's very expensive and I definitely need coverage just in case." I signed up for it in July, and I've used it twice. Both experiences have been excellent, except I don't like that I don't see an update on the website. If I go on the website, which I try to do instead, there are some dropdowns and I have to fill in my address, then it recognizes that I have a warranty. However, it doesn't say, "Your warranty is in progress." It would be really nice if it did so I wouldn't have to be calling each time.

We used Old Republic once to fix our dishwasher, and the process was easy. I called and the rep I spoke with was very pleasant. They called a plumber and the plumber came and fixed it. We bought this house at the end of August and it came with Old Republic. But I'm not sure if we still have the warranty because if we hadn't renewed it, it was supposed to end in September.

Through the years, I had to keep calling back and making sure the claim will go through. People wouldn't take it and I wouldn't know till a little later. They wouldn't call sometimes and I would have to call back and find out. They would give me the number and tell me I can call but why should I have to do that? If you have me on file for a work order, then aren't they supposed to be calling me to notify me?

When I did a recent claim for my hot water heater that wasn't working, a plumber called me 30 minutes later and told me he was on his way. When he got here, it took him an hour and he was done. It was a valve at the bottom, and he replaced it. It was excellent. Four years ago when I bought the house, the hot water heater went out and it was the same valve. It took the guy a day or two before he got out to fix it. The second time, my stovetop wouldn't light. No matter what I did, I could smell gas but I couldn't get it to light even with a match. A repairman came out and redid the whole top of the stove. It took him a couple of days because they had to order parts. But this last time, I no more than hung up the phone that the plumber was here. I was very happy with that. Also, if I had to bring a plumber, it probably would have cost a couple of hundred dollars. But it only cost me $85 with Old republic and I was happy with that as well.

It's easy to submit a service request. I call up Old Republic and they're very prompt, right away getting somebody out here. As soon as I call them, they contact the servicer, and the servicer contacts me and comes right out. I went with Old Republic because they're better than all these other companies, guaranteed. They pay their workers, and the workers rated them top gun because they treat them right. They were having a bad time with the other guys.

The technician came out and vacuumed everything inside my dryer, and he told us what the problem was. My husband contacted someone to check that problem. But it didn't end up being that problem. It was something else that didn't even have to do with what the tech said it was. We had to pay $150 for another technician to come to my house. But overall, Old Republic answers the call quickly when I reach out to them. But when it comes out to services, it depends on what you need. If it's AC, sometimes it can take up to a week.

Having Old Republic is worth it. When the AC started to act up, I called the 1-800 number and the claims process was fairly quick. The part that kind of sucked on my end was that it was real late in the afternoon when I was trying to get everything done. I was out here working and my wife was at home in 85-degree heat along with my kids. So I had them wait overnight before somebody came out the next day. If it would have been earlier during the day, Old Republic could have gotten to it a lot quicker than when the guy got to it.

Old Republic came with a home that I purchased and I've been with them since July 1st. I had one claim with them and they did a great job with my air conditioning that was not cooperating at the time. I called Republic and they told me who to get ahold of and I did and they were out within a couple of days. The claims process was not difficult. I've had no issues with them. I just called them again because my refrigerator died and they will be out shortly. A refrigerator dying in Rancho Mirage, Palm Springs area is not cool. If my friends needed a home warranty, I would suggest Old Republic. They're very reputable.

It’s very difficult to get home warranty companies on the phone line. But Old Republic Home Protection has been okay. The last time, I was able to get ahold of a live person easily. The contractor got out to the property in a timely fashion, but being a property manager and not the homeowner, they would not always communicate with me as to what occurred. I would always go in reverse of, “Is this done? What was done?” Sometimes I would have to close out my work orders without knowing what was done because the tenants were, “I don't know.” If you can afford to replace an HVAC system or the hot water heater if they went down, you probably don't need a home warranty company. If you cannot afford to replace either of those equipments, you probably need a home warranty company.

We submitted a claim online to Old Republic for a refrigerator. The process was easy. The contractor called us to schedule the appointment. They were thorough. They said that they just had to clean out a hose very thoroughly. They knew what they were doing. So, we were happy. Old Republic is great. This is the only company we use. I’d recommend them.

We went with Old Republic because that is what the title insurance purchased for us when we purchased our house. We've been with them for almost two years. The first claim we did was about four months after we purchased the home. It was for a swimming pool circulating pump. We called them because it didn't work at all. It worked during the winter, but we didn't use it a lot. Then when we needed to start it at the beginning of the springtime or summer, it didn't do what it was supposed to do. So, we called them and said it wasn't operating properly.

The last time a contractor came out was to unclog the toilet. Old Republic Home Protection has been quick about things.

I called the Old Republic Home Protection number and there was a machine. I pushed a couple of buttons. I finally spoke to somebody. I gave him the issue. He sent me a technician to come fix the problem. He was upfront, told me what the problem was, got it done and went on his way. He said there were a couple of things that could be the problem. He would have to see what it was of these three things that he mentioned. None of those things were it. He found out that the line was plugged. It was a couple of weeks ago when the temperature was 105 degrees without an AC unit. It was horrible for four days until the contractor came to fix it. But the problem was solved the first time.

I submitted a claim with Old Republic Home Protection over the phone and it was very easy. I got a phone call from the person that was handling, I was given the person's name and the company they work for, and I knew what they were coming to look at. The ac tech knocked on the door, came in, spoke with me, opened the attic, and went up there. He was very quiet. He did his job, gave me an explanation, and left.

They could be a little tighter on things like doing checks. They should call me and make sure that the things that were ordered got done. They never called to check with me. The techs have been good, though. They usually call or text me before they come and I know who's coming. I know their names and phone numbers.

Old Republic is worth getting. Their service has been professional. The plumber who came out for our recent claim did his job. The only thing we're waiting on is confirmation to get our jets in the tub replaced.

HORRIBLE! Almost 4 weeks and our air conditioner is NOT repaired or replaced!!! Do NOT CHOOSE THIS WARRANTY COMPANY!! They are unresponsive, say they will contact contracted repair people but don’t. Say they will contact you with an update, they don’t.

Scheduling was easy and convenient. The service tech was prompt, friendly, and very professional. He diagnosed the problem quickly and fixed it. He explained the issue as he made the repairs. He had all necessary tools to preform the repair and had parts with him if needed. Would definitely use R & M Appliance Repair again. Great service!

Our central AC unit went out overnight. I was able to login and submit a service request. Understandably, because the request was submitted after hours on a late very Wednesday late/very early Thursday morning, the first available appointment was that Friday. The service response was appropriately quick. The only part that I don't like overall is the increase in the warranty plan's annual price as well as the service calls which have both gone up rapidly over the past couple of years. The coverage and response time are both good and very much appreciated.

I've had ORHP for three years since I bought this house and transferred it over. Dealing with this company has been a big hassle from getting a resolution to fix or replace an ac unit. My first claim in winter of 22 and being 24 years old 3 ton unit the service report was to replace it with a lesser brand than the Trane I had. After waiting on phone for over an hour several times going back and forth with them about their unequal equipment brand and extra $2500 installation charges I had to pay, (we used space heaters and fireplace for >3 weeks to stay warm), I took a buy out of $3400 (their new 3 ton unit cost) to put toward the install by a local sub of my own choosing to get the quality I wanted. They don't tell you clearly up front that they ONLY provide the equipment unit or parts needed and ALL the installation costs ($2500 in this case) are paid by you which included things that weren't needed.

John ** from Pristine was assigned to our service call, he contacted me when he was on his way. He arrived shortly afterwards. When he arrived, he addressed our situation quickly and explained ways we could avoid a clog in the future, which was very helpful. Since this was our main bathroom, it was important to resolve this quickly, and John did an excellent job.

Takes on average 3 business days for anyone to come. Then they send idiot no-name contractors. I always have to complain and get the claim reassigned. This takes more time cause I start all over in the queue. If they had contractors, I'd be happy. Easy to start a claim and customer service great, just can't provide the service I am paying for. I am still without a working fridge and contractor coming does not even want the model/model number. So guaranteed this is going to be a 3 visit fix spanning weeks I won't have a fridge.

Insurance Co. rejected claim to repair or replace not working spa heater without informing me! Repairman said it needed a new circuit board and left to order one. I got a note from repair company that claim was rejected and a $4200 est. to replace heater at my cost! Will not recommend Old Republic!!

HORRIBLE EXPERIENCE. 3 weeks and our air conditioner is NOT repaired. Bad providers, wrong diagnosis, wrong part ordered!!! First provider - wrong diagnosis. Second provider submitted part to repair - wouldn’t do the work. Third provider - warranty company ordered wrong part.

When my pool pump was not working, I called Old Republic for service. They assigned AaronPools. I have had this company before, and was always please with their work. Very detailed and accurate. I have never been disappointed with any of the companies Old Republic employs. I’m very satisfied with the coverage my plan has. I have been a customer for 12 years.

Ac vendor was not qualified. Did not thoroughly asses the issue. Instead offered a "solution" that did not address the problem. I emailed to dispute the $100 charge and not heard back. Had to schedule my own vendor to come take care of this time sensitive issue. Too much of a hassle to schedule.

The folks I dealt with from Old Republic were outstanding. The Service Company Diamond Back Rooter Service did a Very Professional job. Thank You Again for Replacing Garbage Disposal. This was a first time service with You All and proved to be Very Valuable. I look forward to using Your Service in the near future.

Both of the recent vendors were horrible with little to no communication. Not resolving the issue with the first visit. No follow up communication regarding a rescheduled visit. The a/c vendor falsely claiming they sent someone out when they did not. The a/c was probably the worst of the two vendors, I definitely would never recommend that company to anyone. :(

I have had Old Republic for several years for several of my properties and my clients properties. I also experienced other HW insurances. I am generally happy with the customer service and their responsiveness. However, the providers are not as good. Sometimes it takes several providers to come for the same service and each have different diagnosis. They are more interested to get the service call that doing the repair. Also not sure why they keep using the ones that have bad reviews. I recommend Old Republic to send customers surveys and reviews of each provider and the ones with bad reviews to be eliminated.

We just moved into a new house and the dishwasher is at the end of life. We kept getting rusty dishes every time we washed them. I called and requested a new dishwasher. The handyman that was sent out replaced the racks which didn't help. Two days later he cleaned it. He was fine, but ORHP will not get me a new unit. Very frustrating. Not happy. I will not be referring them to anyone.

I was very please with the service I received and the men who came out were very nice, friendly and helpful. There was a misunderstanding that I wasn't too happy with but all in all I was happy. I was told the rekeying would be a no charge and then I was charged for the service. I called and was told that I'd need a coupon for a no charge. I don't have a coupon, so I have to pay and don't understand why I was told it would be a No Charge.

I had ORHW for years, then when inflation hit and prices went up, I went with another less expensive company. You get what you pay for and that year was awful! Terrible experience with that company. Came back to ORHW And needed help within a few months and they were right there for us. Don't go anywhere else, ORHW is the best.

No one has come back to fix them! Paid deductible and they say parts are on back order from August. The refrigerator part they say is back ordered but heard nothing about the dishwasher and still no one has gotten back to us. They told you they had an appointment but I didn’t answer the phone. They never called and I told you about it and never heard back. Very disappointed. Thanks

Technician was very knowledgeable and professional. Probably eventually will need system replaced but did not meet guidelines to do so at this time. Old Republic is a great homeowners company and I will renew with them when this contract expires. Overall I am satisfied with the service they provide and have already recommended them to other people.

Old Republic has been a great help to me with my properties. I highly recommend them. They are timely and easy to contact. I have had great experiences with them over the years. This is a great resource for homeowners and investors alike. I will continue to use them in the future.

Multiple issues including a fraudulent service provider for the initial visit. Second opinion scheduled twice and then cancelled. Trying to find my own "service quote" but ORHP is not helping and service area is limited. Received one quote however was more to replace the item. This is extremely frustrating as recently moved into new home and used the item a few times and then it broke.

Your system sent out a person that would not perform. You sent out another company took a week to come out. 3 weeks later still do not have repair or replacement. You said it may take another 10 days for decision making it month without a replacement. To date still do not have not heard from your company. Would not recommend this company to anyone.

We have had Old Republic since we purchased this home 9 years ago. We always have great service. Several years ago we had a plumbing emergency Christmas morning and they found someone to come out immediately and take care of it! Love the ease of making one phone call and they take care of everything.

It was easy to work with customer service to generate a work order. No hassles in getting quick attention. Customer service agents were polite and helpful. I was also pleasantly surprised that I did not have to spend much to get the work done. The technician was good as well - told me what the issue was and how soon it would be resolved. It was done in reasonable time.

Old Republic is a good house warranty. Their program is really convenient and easy. Communication with them has been super easy too.

Updated on 10/29/2024: Do not purchase a home warranty from Old Republic home protection. I paid in good faith for seven years on a warranty to cover my home, including my air conditioning unit. During the heat wave in California my air-conditioning unit no longer worked. The technician sent out with a bunch of lies about how my condenser was damaged by either pet or children and that it was installed incorrectly and how I needed to call my real estate agent and my home inspector. Well guess what? I bought that condo in 2017 so that’s not gonna do me any good is it.

I've been with Old Republic for 16 years. I like the technicians that they send out and I have appreciated the service that they have rendered. Especially the last one that worked on my air conditioner. I love that company and the same guy comes all the time. He's so nice. We have to pay in advance before the techs do the job, which the lady explained it to me. She said sometimes the technicians are not allowed to take the money, so they have to bill us. Then people get delayed about it. So, I understand that that's a new practice.

Submitting a claim has been fine. I file them online and in 30 minutes, they send a tech to do the repair.

I have called Old Republic four times and they haven't solved the ceiling fan issue. It has been a month. They told me they would call me, but they never did. But they changed the filter of my pool at no cost.

On most everything, they've been great and I have connected with their approvals department with a lady named Nancy and she's been outstanding. If I can't get ahold of somebody else, I can call her and she gets right back. Even though it's not her area, she'd look into it for me or even send it. Right now, it's just their service calls and rates went up, but their service has been really great. I have multiple policies with them and I recommend them.

I had a claim for my hot water heater. It was really windy and it blew the pilot light out and I couldn't get it started. The tech was out the next day and he was awesome. He was able to get it started.