Old Republic Home Warranty Reviews

The tech could have done better the first time he came out. We both found the issue at the same time while we were on top of the roof. If he had waited up on top of the roof like we did the second time, my family and I would have never had an issue of dealing with no AC for two extra days. However, he couldn't figure it out. He kept calling his manager because he couldn't figure it out. When we were up there, we noticed that the machine stopped making a noise. When we looked, we both saw that it was a fan that went out, which caused the compressor to overheat.

Updated on 07/15/2025: Old Republic reached out with a replacement of refrigerator, thank goodness.

Horrible service from them. They're the worst home warranty I have ever dealt with. They go out of their way not to pay claims. They have so many exceptions in their policy. It's a nightmare dealing with them. Even after they told me the installation was covered on my hot water tank and they sent a plumber out they said they don't cover that. Their word means nothing. I am a real estate broker in California and have dealt with them for years. Don't waste your time or money with this loser, deceitful corporation.

Updated on 07/09/2025: They also just told me they were transferring me to a supervisor to help resolve this issue after 2 hrs already on hold. They hung up on me 10 seconds after putting me on hold to "transfer me to a supervisor". Again I stress, one of the many reasons to avoid dealing with this company at all costs. I am on day 4 of no AC in Las Vegas, NV. I bought my home and have had repeated issues with the AC. I've reached out to Old Republic who has sent 3x contractors now ALL TELLING ME I NEED A NEW UNIT. Each one has reported the work order as complete, yet here I sit INSIDE MY HOME at 91 degrees Fahrenheit without working AC. I try to reach out to them and the reviews stating 2-3hr hold time for no help and just to get transferred to someone else who isn't any help are 100% accurate!

I’ve had Old Republic for over 10 years on multiple properties. I was approved for a complete new AC system on 6/2/25 and still do not have any work done at my home. It took 1 week to approve the work, 2 weeks for the equipment to show up at their warehouse, another week to deliver it to the property. Find out the AC equipment was damaged. The box with the compressor was crushed. Had to send it back. It’s now 7/7/25 and still NO replacement has arrived. Over 1 month without Air Conditioning in Arizona! It’s over 110 degrees daily. Filed multiple complaints to Old Republic and they stated they are not responsible for damaged goods and the time it takes to replace it. REALLY?? You think they would expedite it, but NO. I could go to ANY local AC supplier and purchase the items over the counter myself. Don’t fall for Old Republic’s BS. If and when this gets repaired, I am definitely canceling my 3 policies.

I purchased a home warranty from Old Republic Home Protection expecting peace of mind. Unfortunately, it’s been nothing but frustration. My Air Conditioning System broke on 6/7/25, and it took the Home Warranty almost a month to get a new unit. And for the Customer Service it took an 1:45 mins to answer. I don't recommend this company at all.

We paid the $110 for the service call, and the a/c service repairman said he couldn't check the entire system, that would require another service call. He replaced the compressor fan motor with generic parts, not OEM equipment. After paying several thousand dollars for this plan over several years, we consider this subpar service and want to CANCEL the plan asap.

I bought a house in May, and it came with Old Republic Home Inspection service. I called them about a rodent issue. They could not find anyone to come out, and I found one on my own. I then submitted my claim, which they denied. On top of that, they sent me an invoice for a 100 Trade Call Fee. It is ridiculous that they sent me a Trade Call Fee. I asked that they send me some sort of documentation that they were billed for the Trade Call Fee from the contractor. I would have been better off having never even called them. What am I paying for? I would go with a different company that does not conduct business this way. I will file a claim with the BBB.

I called for plumbing service, and it took 4 days for your service personnel to contact me to schedule an appointment. You keep increasing your copayments s, but the values of services and materials covered under your policy decreases. Your premium increases every year, but you don't cover everything under the plumbing or electrical repairs.

Our furnace smelled gas and we call Old Republic. Their Technichian only wanted to tight the gas line hose, he refused to acknowledge the gas leaks was coming from the furnace grills and told me to call the gas company the next time I smell gas. He left the furnace lid open and garage open so the small gas leak doesn’t concentrate and he took picture to proof that there was no leaks. After he left, the gas leak concentrated in garage again coming from furnace. It's an old furnace and I assuming is not fixable so the home warranty is ignoring the issue so they don’t have to buy a new one. Furnace still not fixed.

We have used our home warranty at least once a year. They have covered almost all of our issues. It’s nice to have the convenience and speed of service they provide. Very happy with Old Republic! I have recommended them to a family member. Always polite and helpful.

I just my home in March and the motor on the central AC broke so after just about 3 1/2 months I needed to contact ORHP and got a repair person out SAME day and after parts ordered/installed all is great! The repair staff was professional and ORHP contact manager; ALI was INCREDIBLE with his continued follow ups until the issue was resolved. WOW!!!!

Old Republic Home Protection has been there in the nick of time every time. We have used them for our washer, dryer, dishwasher and A/C. Without fail, they have repaired our appliances every time. We appreciate the peace of mind they offer us, year after year. I recommend them to homeowners all the time.

I have called about the same issue 3 times now and still have not received service this third time. It will be a week tomorrow. I didn't hear from the vendor and called the vendor directly. They indicated they did not receive an email from ORH. I called ORH again and then they indicated the vendor just received the email while I was on the call with ORH. How about ORH just replace the item and be done with it?

The only way to open a service request is by phone which is inconvenient. When trying to open online there is no option dishwasher and not an option to select “other.” When calling there were long hold times with no option to request a call back. Had to call back 3 times to get a representative.

Old Republic was right on the job in getting an electrician to contact me to expedite the work I needed done on my electrical panel and breaker. Since I don't live in Laughlin, but Wyoming, it was great to have someone to help me out with the issue. Thank you for your excellent service.

I am thoroughly impressed with Old Republic. I researched home warranty companies when buying a property from a friend that was built only 3.5 years ago. Something told me find a good home warranty company and have them buy a policy for us. After much research and reading of reviews, we choose Old Republic. I can't say enough. The very expensive KitchenAid refrigerator stopped getting cold about a month after we bought the property. Repairman was out here within days of reporting, unfixable sealed system fridge failure. Not one glimmer of push back from Old Republic, I could spend up to $3800.00 on a new fridge and be reimbursed, or they would buy as new replacement (exactly what I had before) and setup delivery.

A/C went out on a Thursday evening. Old Republic had someone out on Friday and we had cold air before dinner time. They are always very responsive and easy to work with, no matter what the issue. I always recommend them to anyone buying a house. It's worth the money for the peace of mind.

Our 18 yr old AC sprung a leak and the compressor was dying. The summer was just kicking off and the heat was unbearable. The AC vendor came out and recommend a new AC. Luckily I had my home warranty through Old Republic. The company gave the recommendation to O.R. and within days I received a call stating O.R. approved the full replacement of the AC and covered the cost. All I have to cover is the labor, materials, crane and disposal fee. $1210 is easier to swallow then $8-10 grand. Thank you Old Republic for taking care of this Air Force Veteran and his family. We are so grateful...

AC went out on Friday evening. Less than one year old! 111f in Phoenix and had family health issues! Called ORHP and asked for the company the installed the AC for ORHP who were prepared to assist. Was told it had to be the company ORHP had on their list. No call back by noon Saturday so requested another contractor who worked weekends. No response. They called first thing Monday saying not open weekends. 3 days in record 111 degree heat with no air???

My air conditioner stopped working when the temp this day was going to be 117.. Called Old Republic and within two hours had a repairman at the house and repaired it quickly.. I have been with Old Republic for several years and have always had perfect service. I highly recommend this home warranty against any other on the market.

Was charged 85 dollars for a conversation with the A/C guy and they did no service at all for the house. What a rip off horrible company. Other service jobs never done, I'll probably die from something horrible the way Old Republic does business. I wouldn't wish anyone to get their home covered by this company. I cry at night with all the issues in this home.

Let me start by saying, I have worked with and have had a Old Republic warranty for many years. I believe in them and highly recommend them. We put in a claim when our air conditioning was not working and we promptly received a call as to when the repair person could come to our home. As it turned out, they were a day earlier and fixed it on the spot. It has worked great since.

My clothes dryer suddenly gave me the cold shoulder. I filed a repair request online and was contacted a few hours later by the repair company. An appointment was made for a repair visit within two days. The gentleman who came knew what to fix, fixed it and told me what had gone wrong with suggestions about what to expect in the future of the dryer. I was very pleased to have a warm dryer again.

The communication and response time could be improved between the contractor and ORHW. The technician came out quickly and assessed the situation. It took two weeks and my calling ORHW to get the ball rolling on ordering the part. I should not have to constantly monitor my claim. Other than that I am pleased with the coverage.

Had air conditioning problem. Prompt service excellent communication. Solved problem within hours of call. Excellent communication and explanation of the problem. After they left, the unit worked perfectly well. Thanks again. This is the first time I had a service call and I was amazed how well it went. It was much better to go online to report the service incident.

The service fee is over $100. If it continues to increase, I'll need to check with other home warranties to see if that is the normal price. For easy to fix items, Old Republic is great. I have had the same issue with my AC since last summer. I was relying on the regular process and hoped it would be fixed, which did not happen. I have talked with some reps from Old Republic about it and hope that the current service provider will be able to address the issue. Otherwise, Old Republic is convenient and I have been happy.

Once I filed my claim they had contact information for a service provider within 4 hours. The service provider contacted me right away and sent someone out the very next day (Saturday) to repair the unit. The service man (Javier) was extremely knowledgeable and gave me pointers for ensuring my unit would remain in good condition. He even more securely attached the unit to the wall. The manager of the store spoke with me to verify I was happy with the repair. I would highly recommend the Vacuum Store for others in this area in need of Central Vac service. Old Republic also called to update me on the status of my claim. The unit now functions like it's brand new again. All in all it was a great experience!

I’m extremely happy to have Jets Plumbing added to my case. Their reputation for professionalism and quality work gave me confidence right from the start. In particular, I want to express my sincere appreciation for John from Jets Plumbing. From the moment he got involved, he has been responsive, knowledgeable, and thorough in every aspect of the job. He took the time to understand the issue in detail, explained the steps they would take to resolve it, and followed through exactly as promised.

Old Republic Home Protection is good but it sucks that I couldn't get in touch with anybody. I was over the phone and it was all automated. I sat in the dark for a couple of days wondering who will come out when. I randomly got a call and there was no callback number that was left. I had to wait for somebody to randomly call me again to get in touch with a person. But the people Old Republic sent out were decent. They made some mistakes, but fixed them. They put the wrong freon in there and had to vacuum it out and redo it. It was like an act of Congress to get them to give me something saying that they made the mistake and fix it. But now everything seems to be okay.

I purchased a property and my Realtor suggested Old Republic. I got the home warranty when I made the purchase six months ago and the service has been fine. I usually call in for claims. I've had a couple of times where I had to let it ring for a very long time, but most of the time, my call was answered quickly, then someone helps me set up an appointment.

We've been with Old Republic for two and a half years. We paid and were transferred over, so I just continued with the service. I like the accessibility. I've had a lot of plumbing issues, so far, living at the house I'm at. In the beginning, when I first started with Old Republic, it was just a call, but someone always answered. Now that it's not automated all the time, I have the option of going online. That works great as well. However, when I call in and I have multiple claims, if there's an issue, I have to explain a lot to each person. It would be an improvement if there's a better note system taking, like a protocol so that when we call in, there could be some type of review so that the reps have an idea of what we're talking about because it's sometimes exhausting explaining to someone multiple times when I had to call back.

I have had several issues with this warranty company. The main problem is that I pay for top of the line coverage every year and there are times when a vendor is not immediately available to address a situation where the AC in my property wasn't working properly and cooling the home. In these instances, I was told by Old republic representatives that I can find my own vendor and have them come out and take care of the issue and for me to then submit the claims over to Old republic for a full reimbursement and to this day I'm still waiting for these claims to be reimbursed and refunded back to me. This company has promised me a full reimbursement for these claims and have not stood by their word to provide me with the reimbursement. This is extremely upsetting especially given the fact that I'm a long time loyal customer.

My parents-in-law suggested Old Republic with purchasing a home and my husband is the one who deals it. It's been a year since we got the home warranty, and their quick response time was very helpful. They got somebody out to check our AC unit quickly, which was really nice. I have no complaints on what they can improve on. The AC is functioning better. The tech didn't do anything, but we made some slight adjustments to some bits. I recommend Old Republic.

When I bought the house, the previous owner had to buy a warranty for me and I picked Old Republic Home Protection. I only had one and it was my refrigerator and my claim was handled very well. I called and they sent a repairman out. He’s good. He fixed the refrigerator and it’s functioning perfectly.

As of this writing I've been on hold for over 50 minutes, calling during business hours. No callback option. No status of how long until a rep will pick up. It's 2025 and simple customer service skills are non-existent. As for their coverage, don't bother. We paid extra for AC coverage, was told only $500 would be covered and we'd have to pay $2,600. What's the point of getting the extra AC coverage if it won't be fully covered. No way to change plan coverages either, you buy one tier and it seems as if you're stuck with it, even when up for renewal, no way to change tiers.

My real estate friend told me about Old Republic and I had their warranty for about a year. When my air conditioner went out, they gave me the money for what their air conditioner would cost, then I paid the difference. They wanted to put a cheap one on my home and I live in Arizona, where it gets 120 degrees. Other than that, the services that I got were good. It was just Old Republic's rule at the end, not knowing that we weren't going to be able to continue the service.

My experience have been really bad with Old Republic. First it took me a long time to get someone on the phone to even talk to regarding a service request I submitted online due to fault A/C units that display error codes on the thermostats. When they sent the technician, he looked at the outside units (two) and within 5 minutes he said the Inverters are bad on both units and must be replaced (about $2k each according to him). He then said they are still under manufacturer warranty and will get back to me on the process. Did not even look into the error messages on the thermostats.

The technicians who have come out are all great. They're all easy to deal with and friendly to talk to. The only issue I had was being on hold for an hour. But customer service was good, I don't have any complaints.

I have Old Republic since last October. So far, we had two claims. There was a plumbing leak and a drain that was slow. And they fixed that. It was great. We really like the person who came out. The other one was that the attic fan wasn't working. And when they finally got somebody who would actually work on it, that person did a great job and replaced the motor. And everything is good on that now too.

I was with Old Republic a few years ago, and then I tried a different one. About two years ago I had it again because they’re the best. Their customer service is great.

Old Republic has a good reputation. I submit my requests both online and on the phone. And the overall experience of having them is very good.

We’ve been homeowners for 35 years, but we relocated. When I purchased a new home, my realtor suggested Old Republic to me versus other warranty companies.

My dad already had Old Republic Home Protection, so I got it for my own home. Everything is fine, but sometimes, it’s a little hard to get the person to come.

Old Republic Home Protection has been pretty prompt with dealing with home warranty issues for us. My husband signed us up when we bought our house in November.

My husband got Old Republic. And it's been years. I think it is very easy to do a claim. I called a number on the paper and submitted my claim. We haven't had to use it much, but a couple of times, plumbing-wise and for our washing machine. They came within a day or two and did our service. And it was really good. It was great.

I am very unhappy with my experiences with OHRP regarding issues with my refrigerator. A few months ago it started not cooling like it should so I called OHRP and got an appt to have it looked at. The repair was going to be expensive because it needed a new compressor and some other work done. I asked for a cash out so I could just get another refrigerator. They refused and insisted on "fixing" it. I got it repaired but it was still warm the next day. I told them about this and they sent me a check (which I told the person on the phone I wasn't ready to accept but they sent it anyway). I cashed it though it wasn't enough to get a feature by feature replacement. The refrigerator was supposed to get cold within 24 hours of being repaired, but it didn't. It took 10 days. I hadn't replaced it yet so I thought all was good.

We have had Old Republic for about 15 years and have had very good experiences. Then we bought a home protection for my relative. She had two issues that needed to be addressed. Took TWO months to get reimbursement on one issue and the other is still not fixed. Also have to stay on hold for 45 minutes to an hour just to speak with anyone. When transferred you have to wait another 45 minutes to an hour to speak to someone else. All they can say is I'm sorry for your inconvenience.

I made an appointment for electric work with All Spark Electric Inc in California thru ORHP plan. They gave me a tentative appointment if the technician finished early and they also gave me a definite appointment over a week later. The technician never called to let me know he wasn't coming. I called All Spark Electric, left several messages. No return calls over the past week. In the meantime I was charged $100 on my credit card for a visit that never occurred. On ORHP phone tree it appears the 2nd appt has been cancelled. I tried calling ORHP, I've been on hold for over 2 hrs! Poor service!

Old republic has the longest hold time ever. It is absolutely ridiculous. The website is NOT user-friendly at all. I can't find out how to place a service request. I was charged for services that were never rendered. I pay for "elite " coverage and I get atrocious customer service. If ANYONE ANSWERS THE PHONE AT ALL. I have literally been on hold almost 2 hours. I'm getting beyond mad. I'm gonna to have to dispute that fee with my credit card company. Which is completely unacceptable. Worst staff I've ever dealt with. They are so rude is disgusting. I have brain cancer. All I want is what I paid for. Otherwise, I'll be disputing my entire fee for the year of over $1000.

I've had them on two different homes, I had to get a new water heater and garbage disposal. They were prompt and efficient and the technicians were great. I would recommend. Con was the rates go up after a year.

Hi.... I'm not sure this is the correct place to address this but.... A plumber replaced a faulty heating element (I believe) but said the breaker was tripping. So, we had S&M Electric come to the home to do that work and the water heater is STILL not working. I think that there is further work required on the water heater. How do we get the plumber back out there?? Call me @**, or, Chad ** (my son and the resident) at **.

This company does not answer phone calls from customers on a timely basis. It takes from one to two hours for them pick up. Do yourself a favor and choose another warranty company!!!! My next door neighbor experienced the situation when tried to submit an invoice for reimbursement. This not an isolated occurrence with this company!

Old Republic Home Warranty Review – A Frustrating and Disappointing Experience. My experience with Old Republic Home Warranty has been extremely disappointing, and I would not recommend their service to anyone looking for reliability or peace of mind. To begin with, reaching customer service is a challenge in itself. Every time I needed assistance, I had to wait hours just to get connected to an agent. While the dispatch process was relatively fast, the follow-through from assigned contractors was abysmal. No one contacted me proactively, and it became my responsibility to chase them down — often with no success. The real test came when I had a leak in my home’s main water line. Old Republic assigned Pristine Plumbing for the job. They showed up three days later, attempted to dismiss the issue as a non-warranty concern, and quoted an inflated price to fix it — On top of the warranty coverage.

I have my home warranty through them. My air conditioner has been sketchy since last summer (bought the house last summer). They sent their people to come over and said everything was awesome (keep in mind the air was not cooling or circulating). Fast forward to November and my refrigerator went crazy. Called them and they said they’d have someone come over. No one showed.

I made my first call to Old Republic (a home warranty company) for two faucets leaking. A kitchen faucet and a laundry room faucet. The repair company was very nice and attentive, and recommended the two faucets be replaced. Old Republic said they only replace with "builder's grade" products, i.e., trash. They allowed $75 for each faucet, that included purchasing the faucet and the labor for the plumber to do the replacement. What a joke. The insurance is worthless to me for this call. I'll buy my own decent faucets and install them myself. After paying Old Republic $100 for the call. Should never have called them. When you buy their insurance, they never tell you that they won't replace what you have. They only give you the cheapest crap they can find and you're stuck with it.

I purchased the platinum service thinking I would be covered for just about anything. It covers everything except whatever the problem is. Calling customer service is a nightmare. The hold time has been anywhere from 30 min to and hour and most of the time you are transferred to another person with another hold time of 30 min to an hour. I would not recommend Old Republic to anyone.

We went without air conditioning for three weeks. We had gotten a call saying the needed parts were ordered, however a few days later when we called to check in we were told that the parts were not ordered and were waiting on the contractor. The contractor refused to work with ORHP and our process of getting our AC was stalled with little to no answers on how we progress forward. The contractor, Just Mikes, did poor work and installed our furnace a few months early with errors.

One Republic has been excellent to work with over the past five years. They have handled several service calls for different appliances in my home, and each time, both the work and the setup have been satisfactory. I highly recommend One Republic for household warranty services. Thank you again for making customer service a priority

AC was checked due to electricity blinking off & on. Technicians actually checked it twice, as it did it again after first inspection. They didn’t just stop there though, but referred it back to Old Republic for electrical inspection. This was done in a matter of a couple days & all was determined to be fine. We have had no further issues. We are SO grateful for the thoroughness of technicians and especially Old Republic.

We are 100% satisfied with Old Republic. In the six years we’ve been with them, they’ve come out for a heater that wasn't working, we’ve had air conditioning go out and they were here promptly, they were just here for a leak under our mobile home, and they're coming out on Wednesday to fix my refrigerator. So, they’ve been quick on getting things done, they've all been very nice people, and customer service has been good and helpful all the time.

I've had Old Republic for five years and my experience with them was average. It's nothing spectacularly great or incredibly horrible. It's in the middle of the scale.

I love Old Republic. When I purchased this house seven years ago, I told the real estate lady I had to have a home insurance and she hooked me up with Old Republic. On the second year, I upgraded with them and I've been with them since that time because service is Type A. Any time I call in, 24 hours, somebody is being sent. Usually, I reach out over the phone for claims and lately, it takes a lot for them to answer, but I'm able to reach them.

When we bought the home, it already had Old Republic as the warranty so we kept it. But now I am looking around for other warranty companies. It has not been easy to file claims. We normally call in. Now, you leave whatever problem you have on a recorded line and they respond.

We received Old Republic Home Protection when we purchased our house about a year ago and the agent bought a plan for us. I’ve had to file claims for plumbing and the AC. The plumbing issues were a little confusing at first and it took a while. But finally, everything was taken care of, and everything else seems all right.

Old republic was the home warranty that was given to us. I usually submit my request over the phone and our most recent claim was for a leak under our sink. I called on Friday and they came on Monday. He did the repair, but it didn’t fix the issue. This was my first experience with this one. I feel like it’s wishy-washy through Old Republic.

I've been with Old Republic for 10 years. The customer service has been fine. It's just the wait time when you're calling. Sometimes I've been on hold for 30 minutes or more before I got to customer service. When I do get someone, the interaction is good.

The service providers sent out by Old Republic are horrible. I had put in a request for them to come and check my electricity. To this day, I don't know exactly know what is going on. Either the air conditioning, electricity, or the wiring in the house, or that old box that's out there that controls everything. I never got any service for the electricity because they couldn't get anybody, so they told me to look.

We used Old Republic for our first service appointment for our HVAC system. The guy was absolutely great. I never got any kind of invoice from Old Republic, though. I had to call them to see..

It was all right. In a nutshell, our dishwasher wasn’t working properly. They sent an appliance person out, and he determined the water wasn’t hot enough. Then we had to get a second vendor and pay another $100 copay.

My experience talking to a customer service representative at Old Republic has been okay. I submit my requests over the phone. The technicians they send have been fair. When they came out to fix something, they tried, but they couldn’t fix it, and the issue still hasn’t been resolved. I’m still waiting because I have to pay.

Tech came out asap and fixed problem. Efficient agent of ORHP chose repair company well. He was respectful and cleaned up after completing the job. I have recommended ORHP to friends and will continue to do so. I just renewed my policy.

I raised 2 service orders. The first service order was fully serviced efficiently. The second service, the initial assigned contractor never reached out, but ORHP was very proactive at keeping me informed and finding another contractor to assist. The only issue was that I was billed for the latter service order prior to the work being done.

I don’t have a problem with Old Republic. I’ve been with them for four years. My son referred me to Old Republic. He worked in air conditioning and he told me about them.

I had a claim at the Old Republic. I just file it online or call and go through with an agent, and that’s been a good experience.

I have been with Old Republic Home Protection for six months. It has been a very good experience so far. Their service is very good.

I've had Old Republic for about 18 years. I've had good luck with them. Well, service is one of the best things about them. They come right away when I have a problem and fix it. They're really on the ball. So I've never had a problem with them.

Excellent and fast service. Thank you. The workers took care of the problem without a hitch. They were knowledgeable and professional. I would not hesitate to have Old Republic call them as gain in the future. I would recommend them highly. Fast and easy to get in my service call and expedited immediately. Many thanks. I will remain a customer.

No reimbursement after the "technician" declared the 23 years old washer unrepairable. He lied about it in his report. ADA Repair LTD claiming that the machine was overloaded. This company's YELP rating is 1.7 stars from the almost 300 reviews. The NV account manager tried to get the reimbursement, but ORHP refused it.

The warranty co reassigned me to Graffi hvac since the previous contractor Optimum LLC did nothing to diagnose the issue. Crappy company and should not have been contracted by Old Republic in the first place. After numerous complaints they finally reassigned me to Graffi who is very wonderful to work with. Still waiting for parts to arrive. Hopefully it gets installed without problem since we have other issues on another a/c unit. I’m not sure why a reputable company would not screen their contractors to weed out problematic contractors. I intend to keep them as long as they honor their responsibility to provide good and honest services to their clients.

I had two issues that were resolved within a few days. The dryer tech actually had the part. The ice maker replacement took 5 minutes. These were by far the fastest resolutions ever with ORHP. The only issue is that I couldn't submit two different service requests at the same time. I had to wait a day to enter the second one.

My A/C went out in Texas during a particularly warm week in early May. Old Republic sent out a work order to a local contractor and they had it fixed in record time! I love knowing I have Old Republic to take care of so many aspects of my house. My water heater broke just a couple months prior and I was not at all stressed having to replace it because I knew it was covered.

I have been waiting to get my microwave oven combo to get fix since October last year years and they be sending me or finding unexperienced people. Until now they have not fix it yet. I believe it is worthless having this type of insurance. I been talking to someone higher and all they said is that if they have to wait for a year to get resolve they will get a year. I am not happy at all with the runaround and lost of days missing of work to get my microwave oven to get fix.

We have an almost 40 year old air conditioner that is leaking refrigerant, leaking oil, and completely rusting apart. It is an environmental and personal health & safety hazard. Old Republic is refusing to replace the unit even though we have been paying for the air conditioner supplemental coverage for over 15 years now.

I am very pleased with my experience with ORHP. The response time has been nice and the customer care has been outstanding keeping me informed every step of the way. And your vendors have been terrific. They have been very responsive and communicative. They do what they say when they say they're going to do it. Customer care is a huge hot button for me.

Requesting a claim was simple. The vendor that was use was very professional and knew what was going on. Very intelligent with the product. Kind and gave a complete explanation of how he was going to repair the product. Very good vendor. I am willing to use the same vendor.

Several times we have made a service request and were assigned a contractor that did not service our area, after waiting a week for them to contact us. Another time a contractor never contacted us after we left messages for over a week. Also, it's very difficult to get someone on the phone when you call, with long wait times.

ORHP is always responsive. I like they assign a contractor as soon as you submit a claim so you’ll have the contractor’s information for communication. I like you can submit a form online if you have an issue and a representative from ORHP calls you within a few hours. Best Home Warranty company I’ve had.

Please call for verbal feedback to share about my experience. I still have an open issue that 3 organizations have been dispatched to my home for over the last 1.5 years. I have sent emails to Old Republic with no response. Hold times have been over an hour and I do not know what else to do.

The company you chose to respond was located in Florence Az. I live in Oracle Az. They were prompt in calling, I told him that I flipped the breaker and it worked again. It sounded like I needed a new condenser. It was a Friday on Memorial Day weekend and due to his location it would not have made sense to come all this way, agreed by both but he was willing! He said to call if it happened again. I then discovered it was still under manufacturer's warranty so I used the company that installed it and it was covered. My tip is to be better at finding businesses that are in the area as there are abundant heating and cooling companies in the greater Tucson area much closer than Florence.

Communication and service visit were professional and timely. However, service hand said he would recommend replacing washing machine and since then...crickets. So...what's up? How long is the normal wait to hear back on a replacement? Someone let me know something please. Machine gets worse with almost every wash and I don't want to have to start wearing unwashed clothes..

So far it’s been pretty good. The online portal makes it easy to put in a work order and they follow up really fast. Any time I have questions, I call and get them answered. Sometimes the wait time is kind of long on the phone, but usually they handle things really well.

As we have been loyal customers for years with several different property accounts, our recent experience with selling a property and cancelling its account has solicited an unprofessional response. I asked for a copy of my policy and was promptly given a copy by a different section of your organization. Two responses for this communication: first, we are not understanding the fact that we are not receiving a refund, as there is no verbage in our policy that applies to this instance, and second, we are speechless as to the lack of professionalism by your staffer who did not answer our inquiries about "why" we were not receiving a refund.

I’ve been doing okay with Old Republic. It was given to me by the seller when I first bought the house, so I just continued with it. I haven’t really used it much, but the technicians have been great and everything has been good.

A co-worker told me about Old Republic. I liked that they cover more than our previous home warranty company did, and so far, I’m happy with them. I've only had to file one claim so far, which I did online, and it was very easy. My only thing is that the menu on the website was a bit limited, they could definitely add some more options.

The air conditioner wasn’t working, so I called Old Republic Home Protection. It was a week-long process for the claim to be approved. The technician came, and said the condenser was broken, so he replaced it. He did a good job.

I filed a claim with Old Republic Home Protection for my water heater, and they gave me the service information. The contractor never showed up, so I called Old Republic and told them that they had taken the money but I didn’t have the services done. I was refunded very quickly and easily, so I didn’t have any problems with it.

Old Republic was recommended through a realtor. We had some issues with the HVAC system. They came out and said there was a leak. They refilled it with Freon but then we had another leak. They came out, refilled it with Freon, and that’s when I started a request. They sent another person out. Then I never heard back from anybody I called. Old Republic said they’re gonna get in contact with the technician that was out there. He never responded to Old Republic or me. So, I called again and got a different technician out. He went and looked at it. He filled it up with Freon, said it was definitely a leak and recommended a couple things be replaced. And then I never heard back again. I had to pay a $100 service call every time they came out and it’s 250 bucks to get Freon loaded up. So, I was paying for almost half of the service call.

I am the property manager for a guy who owns an Old Republic Home policy for over 10 years, and that was how I heard about them. Their customer service is average at best because it is not really a person, it is an automated call. I always setup a request on the phone, and sometimes it can be frustrating because it does not understand what I am trying to say. If I could talk to somebody, I can be on the phone for 5 minutes versus 25 minutes.

Years ago I bought a house for a rental, and the renting agency suggested Old Republic Home. They have been very adequate with the service that they provide, and I am very pleased with it. They have been very good when I make a call. Their price is high, but we get the service for that. I have multiple policies with them, and I highly recommend them if you are looking for that kind of coverage.

I’ve been a customer with Old Republic for just a few months. I tried to submit my first claim over the phone, but apparently, for the first 60 days, you can’t do it online. My interaction with the customer service representatives when I called was good, and the technicians they sent out were really good too.

We’ve been extremely disappointed with Old Republic Home Protection due to a poor experience with a contractor they required us to use In June 2022, we filed a claim when our garage door springs broke. Old Republic sent Citywide Garage Door Services to complete the repair. We paid our deductible and the repair was done. We thought that was the end of it.

I heard about Old Republic Home Protection through our real estate agent, and it was being offered as part of our home purchase. I used their online service and scheduled a visit. The contractor who came out had to make three separate visits. They first diagnosed it, then they showed up. It was the wrong part. Then they showed up the third time and finally fixed it. This was my first experience with them. I have had other warranty companies, and Old Republic is good.

We were having trouble with the air conditioner. Old Republic Home sent a tech and he repaired it. We haven’t had issues afterwards.

My most recent service through Old Republic Home Protection is satisfactory. The tech was competent and polite. However, the issue has not been corrected. Our lights are flickering and he checked the main, and he said that it is not a main problem. It’s potentially the light bulbs themselves or it is an electric company problem.

Old Republic Home Protect is a good company, and I would refer them. However, it was difficult to file a claim for my refrigerator. I had to go through a person, then they sent an appliance technician out 14 times to fix the seals which were in a bad condition. Every time they came, then the seals failed again. I had to wait, and then take the food out.

Old Republic was recommended to the property owner and the property manager on the accounts by their Realtor. But it's been fifty-fifty with them. Property owners that I work with have multiple homes so I have a wide range of experiences. On the positive side, there are times when the AC has gone out and people who came replaced and fixed them with no issue, and I appreciate that. I've also had really good representatives who are proactive and go and call the technician out. That's the other half.

I had a great experience with my recent claim through Old Republic. The process was very easy. The technicians were both great and came out quickly to my property. They were able to repair the issue the same day, and everything has been working fine since.

Honestly, the communication from Old Republic is terrible, but I will say the home warranty itself is very convenient. Every time I've requested a service, I never get a call from them or the people they facilitate the service to. I’ve submitted claims and gone four days without any kind of correspondence regarding who’s doing the service or if it's even being taken care of. I can go online and see that it’s all being taken care of, but both times I’ve had to be the one to reach out to find out.

Not bad but not great. The annual premium and the service call fees increase each year. Customer service is helpful but slow. Their selected contractors never contact me in a timely fashion. Nothing can get approved after 5 p.m. or over the weekend. So, when it’s 115 degrees outside, and the AC is broken, it takes literally days of torture before any reasonable solution. It took a week to get the AC fixed last time. Today, for example I finally had to reach out to the contractor they selected for an air conditioning issue. It was the contractor that told me that they sent the order back because they were not able to service my property type since the unit is on the room. I still have not heard from Old Republic about this discrepancy. I plan to shop around the next time the policy is set to expire.

Opened a ticket with Old Replublic, got assigned to a service provider and had a great conversation regarding the problem within 48 hours. Service provider ordered the part and installed when it came in. Dryer is now back to full working functionality with very little stress and easy resolution. Great experience as always with ORHP. Thank you.

Came out several times to fix washer and still having the same problem. Same thing with other things needing fixing. Came out and still having the same issue. Seems they send out people that don't know what they're doing. We never renewed and plan on going with someone else. Would NOT recommend this company at all.

Old republic is in principle a good idea, but the process of getting a service tech from their pool is excruciating, especially given the usual response time. Getting someone to answer your call means a one hour wait at times, although the web request is effective sometimes (hard to explain what is wrong and not conveyed to service people). Also, one is never sure if the issue is covered or not after you have spent the service call fee which is now over $100. The other issue is the low quality of the service people. I have had them outright lie about what is needed, including claiming they have to cut up things to fix a leaky faucet vs changing the cartridge which I ended up doing in one case. The techs are not very good, although some are real gems.

I have been without a refrigerator for nearly a month. Still no replacement sent. You call and are on hold for over an hour trying to talk to a person to ask about the model number you were sent for replacement, they say it’s a 25.6 cu ft, the internet says it’s a 28.4 cu ft, and the link sent says it’s a 21 cu ft. Then you approve as long as it’s a 25.6 or 28.4. Then you get an email with a different brand different model number. This should not be this hard. I just want a refrigerator same color same size or larger. I should not have to take a smaller refrigerator.

When our sewer line under the house gave way requiring an emergency repair and ultimately a full replacement Simple Plumbing was outstanding at stepping up to make this happen. Ovidio scheduled and executed the repair and replacement on time as scheduled and we were up and running again in no time. Simple Plumbing represented ORHP very well.

I’ve had Old Republic for six years now. My real estate agent gave me this warranty. Recently, the microwave was not working. Their tech brought the parts and fixed it.

Ultimately I’ve been very happy with my warranty as it’s been very well received and needed. My main issue is the lack of contractors in my area, which has caused having to have additional contractors come out for the same work. The other issue is ORHP really needs to look at the reviews contractors have online and kick ones with awful reviews to the curb. Because they’ve definitely demonstrated what the reviews indicate. While ORHP has paid for repairs, some of the repairs boggle my mind. In that they’d rather approve and $800 repair in a microwave that’s 15 years old instead of investigating the cost of a new one of only $225! Why they would even consider paying to repair one of that many years; especially, when they have to pay extra travel expenses for the distance really blows my mind.

We’ve been with Old Republic for about eight years. My most recent claim was for an AC that stopped working. The technician came out the same day and was able to fix it during that visit. He was very nice. I’ve had a bad experience before, but he was nice.

The service was poor for our most recent claim with Old Republic. They sent out a firm they use locally, which came once and said they fixed the problem with our refrigerator freezer, but they did not. We called Old Republic back and requested a different company, but they sent the same people. The second time, the same thing happened. So, we gave up and hired somebody else to take care of the repair, and we had to pay $100 plus out-of-pocket to get it fixed.

We made a claim on our InSinkErator disposal on or around Fri 18 Apr 2025, and were quickly and efficiently responded to by both Old Republic and Extreme Plumbing and Hydro. Our experience with Extreme Plumbing and Hydro was absolutely great. The office was friendly and responsive and easy to work with. They got us scheduled right away. Erin was the tech that came out to do the work. She was prompt, professional and knowledgeable. She was able to get our InSinkErator disposal replaced without issue. She was kind, friendly and hard working. Overall top notch service and we highly recommend them. Beau ** Georgetown TX

I have three homes that are covered by Old Republic. It’s almost a need and they’re good to have. There’s been a couple times where I’ve had to call to follow up, which I don’t mind but they could be a little bit faster on the callback or give a little more attentiveness. Other than that, they’re good to work with.

My wife picked Old Republic, and it’s been iffy with them. I've had problems with a bunch of homes. I get my prices jacked up some from the service providers, and all of a sudden, I have to have modifications. Sometimes, they take the time calling my tenants. I also get turned down on a lot of things. They say it's not covered. It’s somewhat not totally frustrating, but I don't like that kind of business sense. If I'm gonna pay, I’d like it done.

I’m not happy with my first experience with Old Republic. I’ve only had the warranty for a couple of months. It was given to me during closing, when I bought my house. I recently made a claim for a problem with my refrigerator, which wasn’t cooling. They sent one of their technicians, who did absolutely nothing and left. The technician said he was going back to their shop to make an assessment and come back, which didn’t make sense. Then I never heard from him again. I called Old Republic a handful of times with no response. I ended up calling my own person to try and fix it, so I wasn’t able to use the warranty.

I've had Old Republic for more than 10 years and they’ve always been good us.

The electrician Felix with FFElectric was phenomenal. I had an appliance repairman look at the dryer previously. He found no issues with the dryer itself, and he thought it may be electrical. So, I submitted the service request, and the electrician fixed the issue the next day! They were super friendly and explained everything.

We’ve been with Old Republic since March and we're very happy with the service. They’re very prompt. We had to rekey the entire house because we just bought it. The person who came to do the job was very professional. It was great and quick. Luckily, we haven't had that many problems with Old Republic. One thing we wanted, they responded very quickly and promptly.

We are very pleased with Old Republic. Whenever we submit a claim by phone, the representatives are very friendly and helpful. The contractors we had out for the air conditioner were amazing.

The service person, David, was very professional and committed to the work he was on. He was thorough and was knowledgeable. He was definite and clear in his assessment of the problem. We are thankful he resolved it. We are also happy with the prompt service by Home Republic. There was no delay as they listened and addressed the issue.

Ok, so maybe it is difficult to finally submit a repair ticket, but once you do, they are extremely dependable. When I complained about one of their providers, they quickly referred me to a new one that turned out to be great. They also called me which was very thoughtful. Don’t hesitate to contract Old Republic Home for your home warranty.

I have paid twice to have my water heater looked at as the water smells, has sediment and is cloudy. Both times they denied the claim saying the problem wasn't bad enough. I cannot drink the water, brush my teeth or shower but glad to know "it's not bad enough" for coverage.

The provider proactively reached out before the event to gather details about the issue and the specific product model involved. Thanks to that prep work, they arrived fully informed and equipped — and were able to resolve the issue on the spot with a replacement part. Honestly, I’m really impressed. This is exactly the kind of professionalism and ownership that sets a service provider apart. It’s refreshing to see such attention to detail and commitment to getting it right the first time.

We got a home warranty through Old Republic when we bought our home and used it for two things- bad outlet and dishwasher that stopped working. Very satisfied with both repairs (replaced dishwasher through warranty) so we renewed the home warranty. Have had one electrical issue since and it was fixed as well.

After taking over 30 days to get a repair technician out last year and it not being able to repair because it was now too cold I followed up with Old Republic this spring and they were able to send out a repair technician after two attempts to get a air conditioning unit on one of my rental properties repaired. I've dealt with many home warranty companies as a professional property manager and in my opinion Old Republic is the best company to deal with. Even though they are not perfect They are much better than the others.

Old Republic has been fantastic to work with this year. I switched from another very large company after a less than stellar customer experience, and wish I'd known about Old Republic sooner. It gives me great relief to know when I call they will answer, and send help if needed. Living in an older home doesn't need to be stressful, they make this simple and easy to file a claim and get someone out to help fix things when they happen. I added additional coverage for pool, slab protection, roof, and feel confident that I'm ready for anything.

I have been for three years using your services and I must saying except one time, every Robb I have submitted for repair had been addressed and corrected. Extremely professional providers and if there is an issue, you quickly address it and get me the right he’ll I need. I used different company and by far, Old Republic is the best!!! I recommend to all homeowners.

The staff and easy to use features with Old Republic are excellent. They are very responsive. I would like to see them allow for review of the contactors who provide service as I recently had a bad experience with one who should not be paid for their service as another company had to come in and clean up their mistakes and lack of customer concern or follow up.

Tom who did our rekey service was great. Had a very good experience with him. Water heater and HVAC experiences were good too. I hope we don't need to use your services again anytime soo, but if we do I hope it'll be as good as our experiences so far.

The guy that Old Republic sent for my claim was great. He was friendly, got the work done, and very quickly, knew what he was doing. I was happy with that. I kept his name in case I need just something else done. We had an issue with a burnout fuse on the furnace. Now, everything's good. My experience with Old Republic so far has been fine. But they didn't do anything other than give me a recording when I submitted a claim for the furnace.

My experience is terrible. I called Old Republic and reported a toilet leak at the base on toilet bowl. Old Republic dispatched a plumber to my place. The plumber identified the issue as a rusted/chipped toilet flange and wax ring. The plumber called Old Republic to get the approvals for the fixes. I also called Old republic and got confirmation that my plan covers both the wax ring and flange. A late later, a lady from Old Republic called me and told me that they denied fixes because the house is vacant. I told the lady that the house is NOT vacant, the previous owner has just moved out and I am moving in.

I’m happy with Old Republic. It was given to me by the Realtor when I purchased my home, and I’ve had great experiences with them. It was also easy to submit a service request. I usually call the number and do it through the automatic phone system. And the technicians that were sent out were pretty good

The customer service at Old Republic is pretty good except for the wait. Their service is great, but you have to get to talk to somebody first. The technicians do their job well, keep you updated, and let you know what they're doing.

I've had Old Republic for two and a half years and I've only had one claim with the water heater. It took them 13 days to send someone out to make sure the water heater could get fixed. My husband dealt with them, but I just didn't like the way they treated us. They were quick to get the money, but slow to get it going. The water heater is working okay, but we still dropped them because we weren't happy.

I usually call Old Republic when I submit a claim. It starts out automated but then you can get a live person and they’re helpful. They send us an email with the name, phone number, claim number and they tell us when our appointment time is scheduled for. Then they’ll follow up to make an appointment.

The first time, it was the water heater. The second time, it was the heat in the house. Everything is working great since the repair. And the person who came was amazing. Very kind, very clean, showed up on time. They've been great. I had several warranty company and Old Republic is the best I've ever had.

Keep in mind that the one star reviews are more than half the number of the 5 star reviews. Purchased their silver policy. Our garbage disposal was smoking. I waited over 45 minutes to be able to ask questions. The $100 they charge for a service call covers ONE only and NO REPAIRS OR REPLACEMENT! The plumbing companies I contacted do not even charge $100 for their calls. This company has found ways to invalidate ANY and ALL repairs that should be included in a $600 for one year policy. Before you can schedule any service at all, you must pay $100 up front. This company rips their customers off and I believe most of the positive reviews are fake. I cannot begin to tell you how angry I am that I wasted $600.

I had an issue with my dishwasher, Old Republic sent a repair person out quickly, diagnosed it as an electrical problem, and fixed it. So far, so good.

Our Realtor set Old Republic up when we purchased our home. We have it for 10 months now. It’s been fairly easy to file for claims. We make a phone call or go online. I went online with my phone and it was easier to make a phone call. We've had a couple of claims and we received the name and time the contractors are coming over the phone.

Old Republic was set up as the warranty when I bought my house. It’s very easy to contact them and get a service request set up. The interactions I’ve had with their customer service reps have been very good. I’ve had no issues with their technicians, and they’ve always been good.