NewSouth Window Solutions Reviews

We are extremely happy with the service from New South Windows. From the sales person to the installation crew, everyone is knowledgeable and efficient. The removal of the old window was a challenge but the crew did a great job and never complained.

The NewSouth team was responsive and professional. I appreciated their communication prior to installation and then the installers were excellent. They answered questions we had, they took responsibility for their work and provided appropriate documents for all elements of the process. This is a company I trust and that gives me peace of mind!

Amazing experience! Sales to installation, the process was approximately 4 months but worth the wait. Once complete, order was installed next day. Couldn’t be happier about the look of our home with the new windows! Love it! Thank you so much!

Windows seem like a quality product so far. Install crew was friendly and helpful when I asked questions. The only issue I had from purchase to install was the clean up after the job was finished. After the first install day I found screws in my driveway and on walkway to front door. I mentioned to the crew the following day to just double check that trash and screws were not left behind as my son plays in the front area. On the second day after they left I found 6 more screws all around the front area. Other than that great experience.

Love the new windows and I feel a difference in the temperature in my house, no more air gaps. Salesman very knowledgable, patient, answered all my questions, showed me all my options. Installers on time, very knowledgeable, answered all my questions, friendly, and cleaned any mess they made.

LOVE our new windows from New South Windows. They have enhanced our view tremendously. Have also greatly reduced the heat coming in to a room that receives the Florida sun all day long. Well worth the expense. The installers did a GREAT job. Arrived on time, worked quickly, and cleaned up completely before leaving. Even washed the windows so they sparkled.

Our son and daughter-in-law moved to Palm Bay about two years ago. They were very impressed with the hurricane windows made by New South Windows and had them installed in their house. My wife and I came from Virginia and now live in a house near our son. He showed us his windows and highly recommended them to us. So, we contacted New South Windows and a pleasant representative came to our home. He demonstrated the shatter resistance and the UV/heat-blocking properties of the company's specially formulated glass. This glass had been developed for use in Florida's hurricanes and heated weather.

I had 4 custom windows replaced with New South - the customer service was great, the installation guys were very nice and clean up well after installing my new windows - I am very happy with them and will be getting them to install my other windows in the new future!

It was a pleasure to work with New South Window to replace all the windows and sliding glass door in my home. The Estimator Luis ** was very friendly and knowledgeable and the quality of the windows are great. The lead time for the windows to be manufactured and installed was quoted at 16 weeks and was completed much quicker. It was about a 12-week lead time. The installation process was completed in one day. My A/C has run for an average of two less hours since window installation with no modifications to my A/C temp or schedule. Looking forward to the Energy savings.

This was our first ever window purchase and it was nothing less than the best experience from the salesperson/project manager all the way through installation. The installers were very nice and efficient and went above and beyond their responsibilities. I definitely recommend New South to anyone looking for a quality product and great experience!!

We had a wonderful time with Michael ** from New South Windows. We discussed our window wants and needs as well as the energy savings new windows will provide. We look forward to the installation of our new windows and the future energy savings.

I couldn’t be happier with my new replacement windows. The installers were great. Explanation of what was being done & the process was given & was informative. Area was cleaned thoroughly. Also the wait time between order & installation was much shorter than other companies.

The ordering process was as suggested in the proper time frame. The windows were installed in one day. I noticed a sizable improvement in heat resistance and sound deadening of the previous windows installed with the house. I would recommend these windows to my friends. The installation went well; and the windows will save me money over time.

Everything from sales to install was great. New South kept us up to date with the status of our project from start to finish. Everyone was professional and courteous. We got several quotes for our home windows and while others were less expensive, the value with New South was by far the best.

Landy was the best installer I ever had on any construction job, make sure you request him for your next window install. I like the windows but I'm still not 100% sure how to tell they are high impact. I would definitely recommend NewSouth windows.

I can't rate my experience as a 5-star experience. I have a $10k door that is useless. It, as well as the screen door, doesn't lock. Screen locking mechanism is missing. Door is misaligned. Believe door is going to be replaced due to installation errors but other than a piece of paper not sure. Garage window is still misaligned, doesn't lock completely, and missing screen which I believe is going to eventually be delivered. At least 3 of the 8 window sections on the front of the house had misaligned grids when installed. Believe they will eventually be replaced. Was told not to worry about window measurements because install team would add wood/shims to ensure a tight fit. Didn't see any of that happen. Spray foam insulation was barely used if at all. In the cases of gaps between frames and studs, two or three screws may not be strong enough to counter a storm.

New South Windows is a top tier window manufacturer. We chose them because they make their own windows and frames. Their quality and customer service is excellent all the way from the purchase through installation. I would highly recommend New South windows.

We are so impressed with the quality of New South's products and their expert installation! We just had our new front door installed last week and had replaced all the windows in our home in 2019. We highly recommend New South and wouldn't go anywhere else!

I purchased New South windows September 2021, a New South contractor finally came to install 5 windows on 3/30/2022. The install was completed without sealing the windows to the outside of the house, no insulation, no shimming, only a bead of caulk on J-Channel that stuffed behind siding (not nailed down or taped). The wind blows from around the unsealed frame thru the screw holes on the inside, I had to use painters tape to cover the holes to stop the air from coming through (enough air coming through to easily blow out a candle). Also, the frames are not straight so the windows don't function as they should. I had New South come out, look at install and they agreed to order new frames to do the installation correctly, I was told another 45-60 days for those to be made.

New South Windows have a superior product and were very easy to work with during the entire process. Romeo worked with us as several changes were needed due to HOA concerns and some custom stained-glass issues. The installation was flawless, we did not even have to do any interior or exterior paint or touchup work. The crew was very protective of marble sills and all furnishings as well as covered all openings and protected anything from any potential dust during the window removal process. All in all, the entire team did a great and very professional job.

New South Windows of Pensacola has failed to have our windows installed within the timeline originally agreed-upon in our contract. They also ordered incorrect windows and knowingly installed them in the house within frames where they do not fit or belong. They have refused to order new windows and have instead tried to install refurbished windows. In addition, several of the windows that have been installed are not up to code. New South was made aware of the issues and have neglected to come out and resolve the problems.

I highly recommend NewSouth Windows. They have a great product and my our experience with them was seamless from the sales presentation to installation. The installers were very professional. They came on time and gave extra service by taking down and putting back our blinds during the installation process and left all areas they worked in spotless. Our only slight criticism is we felt somewhat pressured to make an immediate decision after the initial sales presentation. Overall we are delighted with our new windows.

Highly recommended. Received a professional presentation. The installers appeared on time and they completed work as expected. They answered various questions that I had and they demonstrated the window operations. High Quality Work! I am going to recommend this company to my nearby neighbors and friends.

Extremely pleased from the salesman to the installation. The windows are a quality product and the installers were professional and clean up was perfect. You never knew they were here. We did need to wait 4 months, but they did call to keep us advised of the time frame. A+.

Great Customer Service from initial estimate all the way through to final installation and inspection. Price was very competitive with other manufacturers we interviewed and compared with. Installation was quick, professional and with a great clean-up. All service techs were extremely knowledgeable and helpful throughout the process. Outstanding service all the way around.

I must say I was reluctant to spend this amount but weighed my options and pulled the trigger. The install ended up being weeks if not months sooner than expected, on the install day, Danny called and I met him at the house with the rest of his team. I work a mile from home so I left him there, I stopped back at lunch and they had 2 windows left to do. They finished and had all 9 windows in and were ready to leave. I went back other than the clean up could have been a little better for the most part it was fine. As for the windows themselves, I noticed that day the AC turned on less so the efficiency is great and over the weekend when the temp on Sunday morning was 41, with no heat on I went to bed with the house at 72, woke up and it was 68 in the house, with the old windows I was dropping almost 20 degrees overnight not 4.

The entire process was smooth and painless. The installers were very professional and helpful. I love the windows and door. They are so much better than the original ones we had. I have already recommended NewSouth to several friends. As a result several of them have either had them installed or have an order in to install them.

Absolutely a great experience from start to finish. We couldn’t be happier with our window purchase. All of our interactions with this company were absolutely flawless. Lifetime warranty for the original owner that includes glass and screen. So if the neighbor's lawn mower throws a rock through then it gets replaced.

They were very professional and did quality work! I would recommend them to anybody for installing windows and doors high-quality professional work. The workers were very professional also in their work and detail they put into their working environment. I would recommend New South Windows to anybody that's having windows installed. They're very detail-oriented And Timely in their fashion! Their workers come highly recommended as they were very professional and fixed things that were beyond what they have to fix. I am very thankful to have them doing my work on my house. Thank you!

Tyler and Michele came and did a fantastic job. Could not have been more efficient and professional. They were running late, but called to inform us, and then arrived prior to the new time. They took care in removing the old frames and were very thorough, explains the rest of the finishing process.

The last day that the installers were here, they were here till 10:00 that night and it was tiring having them in our home that length of time. The installation team was two guys and there were four windows. They had to keep cutting stuff off the windows. I was tired and I just wanted them to leave. Then, when they were gonna leave, they wanted us to pay them, and we said no. It said on our contract when the job is complete. It's not complete. The installer said, "My part is." I said, "Well, that's not the whole job." They also got all this material by each window they say that they have to put on to cover up the screws and all that stuff is still laying on the floor here. Now, we're trying to get them to come back because the inspectors have been here since the 8th and we want them to take the labels off the windows. But, we love the NewSouth windows.

We are very happy with the window and door products, the quality is exceptional. The office staff is very polite and we always, always appreciated their assistance. We were very impressed with the installers: punctual, polite, went right to work and were very focused on the installation of windows and doors, cleaned up before they left each day. Likewise, we were very impressed with our punch-out professional who came back to tweak some issues. A French door that refuses to remain completely open is an issue that our punch-out pro twice said could not be corrected; that is disappointing since it opens to an exterior atrium porch.

NewSouth Windows provided a quality product and an excellent installation experience. Our house is already quieter, and the temperature has moderated after the new windows and 2 new sliding doors. We would definitely use them again. The crew was professional, explained things as they went along, answered my many questions, showed up on time, and cleaned up every day.

The two installer went quick and efficient while keeping the workspace clean. Props to the installer who made the caulking around the window look great. It was a extra 3 month to wait from the date given middle of November and installed first week of February. End result it is quite and I am very satisfied.

We love our new windows and had a very good experience with New South. Everyone was friendly, knowledgeable and courteous. Our installers we clean, neat and professional. We have noticed how much quieter the house is and look forward to the energy efficiency the new windows will provide.

The sales rep, John, was very informative and hands-on. He stayed in touch with me through the whole way and through the installation, even though he's not in it. He’s still following up with me now to make sure even the post-installation inspections are going well. The installation was very quick and easy. There are so many windows in our house and the thought of removing and replacing every window in my house almost seems like an engineering impossibility, let alone one that they could do in almost two days. They came in with three teams of people and had all hands on deck. They were in and out of here in two and a half days and probably could have been done in two days if we weren't in their way. So, it was amazing.

I ordered custom windows after consult/estimate on 11/29/21. New windows and sliding door were installed on 02/02/22. They are solidly built and beautiful. Love the versatility, too; they open from top or bottom and tilt in for easy cleaning (full screens on outside of windows). Locks can prevent full opening if you choose to engage them. Installers were very efficient and professional.

We needed to finish out replacing our old windows, so we called them AGAIN to buy the last 6 we needed. They are professional, friendly, and took the time to help us decide on what we needed. The install was seamless, and they did a spectacular job!

Great experience from start to finish. All the staff were friendly and knowledgeable. Great communication. Installers did a very nice install. Very courteous and cleaned up all mess when done. The quality of my new sliding door is awesome. Very sturdy. Operates smoothly and looks great.

It took about seven weeks to make the windows. But they got them installed really well and really quickly. But I thought when I bought the windows that it’d be double-pane, which they are and they would knock out some of this road noise, but it didn’t help a bit. I’ve called them about it and they won’t put another pane over this. They want another $10,000 to do that.

I liked the sales rep of NewSouth. He was very thorough. Overall, it was a good experience. Just other than having a little inconvenience, there was one window that showed up broken that they had to reorder, and one that showed up the wrong size. It took a few more weeks for those to get produced and delivered and installed. I'm also still waiting on some final trim work to be done.

Their customer service was good. The rep came in and explained everything to us really well and got the ball rolling. The installers were good, too. Left it just as clean as it was when they came. It took a long time to get our windows, but I think that's a problem with the supply of getting everything they need to do them.

Windows are well made and installation people were very professional and did a great job in removing old windows and replacing new windows by corking and if there were minor damage they were able to sparkle in areas they needed to be fixed. They also cleaned up very well.

I did six or seven windows on the front of the house and they look nice. The upstairs is better insulated. I'm curious to see how it's going to be in the summertime ‘cause that's when it's really hot upstairs.

We got off to a little bit of a shaky start w NewSouth Windows because of communication issues. We had a large window that had inside shutters and the reps were supposed to let us know whether or not they can do what we wanted without removing the shutters. But they communicated that to us. When we finally touched base with them to see what was going on, the windows were all of a sudden already ordered and things were going forward without anybody getting back to us, telling us that it wouldn't be an issue. We weren't happy about that. But the installation people were great and did a good job. Everything went well. They need to come back and put some buttons in where the screw holes are because the inspector was here but I haven't heard from that yet, either.

The replacement of the windows went extremely well. The quality is good and the windows keep the house a lot more comfortable.

The sales rep that I dealt with was very nice. He came with the ability to answer any question that I have. He presented the product in a timely manner and he had pictures of other people's windows and other installations. He had some references. I know that all of us only carry the references of people that love us, but I also felt like many of the people that had bought the windows that he had talked to were people that were sitting right on the water where I am not. So if they felt better about using someone who could withstand 200-mile an hour winds off the gulf, I felt pretty good about that too.

We had impact windows installed in our home. The work and quality of product chosen were excellent. The only negative is the final payment is required before inspection and before final service. Our windows passed inspection, but could have been a very difficult situation due to the next service date was weeks after the inspection.

NewSouth’s customer service was excellent. The reps paid attention to what the customer has to say, what the customer's needs are and what the customer's thoughts about the whole process are, and explained how it was gonna take place. All those things make a difference to customers. One thing they could improve on though is the ability of the installer to speak a little bit more English. One of them didn’t speak English at all but he was very conscientious and professional. We got through it.

Rick is the best!!! Knowledgeable, Kind, Patient, Informative and Friendly!!! Completing our project in stages. Great doing business with New South!!! I can’t say enough about their quality product and expert installation. Choose the best! Choose New South Window Solutions!

The people who did the installation seemed good and knew what they were doing. But the door had a small dent on the edge. You couldn't see it when you close the door but once you open it, it was right there. I don't see how professional people like that could have put it in and not seen it. The techs came out and they patched it with some epoxy. The doors were over $7,000 and there's supposed to be a lifetime 100% warranty. First, I waited 12 weeks and they brought the door out but it was too big. I waited another six to eight weeks and they came out and installed it. The door is beautiful and working fine but it looks crappy.

Staff is very professional. Product is great quality. We are very please with their products and services. Sales staff was excellent to work with. We would highly recommend this company. They are very prompt and responsive. From order to installation and inspection, everything has worked out great.

Great Products. Significantly quieter in the house after installation. Helps to maintain a more consistent temperature throughout the house. Very satisfied with the installation. Professional install crew. Sliding glass doors are heavy duty, and well built. The glass doors slide easily and are very attractive. The windows are well built and open easily. Careful installation protected and preserved the ADT Security System wiring and the mounting system for the existing window plantation shutters. Attentive and accommodating office staff. After looking at multiple companies we are glad we chose New South Windows.

The installation would have been sooner had I not been out of town for the summer. But they came when they were supposed to. The people who did it did a wonderful job. They seemed very knowledgeable. The only thing that I would have wished is that the price was not so high. They're very expensive and it was difficult for me to get the money together to pay for them.

The sales rep was very good. He showed me the product and I was convinced and that's what we want. The quality is very good and the installer did a clean job. They were very informative. I'm very confident about the windows and I've gotten a lot of compliments on them.

Updated on 02/22/2022: This my 3rd install by New South of 5 windows installed on 2/16/22 by Lamby and Yamira. The job was something New South can be proud of, windows installed perfect, no rush. Made sure each window was perfect, no dust or mess inside the house, great to deal with, caulking perfect, very refreshing watching them work. From my past experience New South should let them train their Installers. They are an example of perfection of their profession.

We used NewSouth Window Solutions to replace a sliding glass door. They were very responsive and professional from the first appointment with our salesman to the final installation. An added bonus was that our door came in much quicker than was estimated -something that just doesn't happen these days.

I had double-hung windows installed. The crew called ahead of time and said they'd be there in about 30 or 40 minutes and they showed up on time. They told me what they were gonna do. They talked everything over, had their trash cans out, and went to work. The only issue I had was that I tried to get ahold of the sales rep after the windows were installed because a couple of screws on the latch wasn't working right and he never returned my calls. Then I got ahold of the office there on 290. At first, they were having issues trying to hire somebody when I called a couple of times. They kept saying they were gonna send somebody out and they never did. Finally, I called one more time, and the lady there gave me the gentleman's number that was doing the warranty work. He came out, did his thing, and it's been fine ever since. I like my new windows a lot and I've already told neighbors about NewSouth.

We live in Florida so our windows have to be hurricane-proof. I said to the rep, "Okay, I know these windows won't break. But what prevents them from blowing out?" So, he told me that you use Tapcon screws. He knew more about the product and the installation. So, I felt most comfortable with him. Our installer, Justin, was very nice. He was clean and prompt. I've told people about NewSouth because it's a great product.

As they say you get what you pay for and New South Windows delivers quality and professional installation. Clean up was done as the men worked and very pleased with my new windows. I highly recommend New South Windows for all your needs.

From start to finish everyone was true to their word. The salesman demonstrated and explained about the window very professionally. The installers worked hard, explained each window operation, and left the area clean. We are very happy with the new windows.

I went with the competition two years ago before NewSouth really got established down here. They put in my windows and and they were very expensive. Then recently, when NewSouth's guy came in and handed me the price of what it'd cost me, it was half of what the other company had quoted. So, I went ahead and hired them. The windows were installed very professionally and timely. We also have no problems at all with the door but when you put the slightest pressure on the screen door, it pumps out of the screen. We were expecting somebody to contact us to ask us something, then we were going to say something about it. Other than that, their products are of excellent quality.

We recently had13 windows replaced by New South Windows. What a great experience! Not only were our windows ready ahead of schedule but they were installed very quickly. They did an awesome job of installing each window and were amazing at cleaning up inside and outside. I would highly recommend them!

NewSouth is trustworthy and their price is competitive. Their sales members were respectful, supportive, kind, and communicative. The installation was smooth, easy and honest. At one point, it rained, so the workers were honest with how they had to pause. They described in what order they were going to do the windows.

The sales rep, Jim, was wonderful, and we loved him. He answered all our questions and was patient. We then had two friendly guys out here for the installation. They went to work, and there wasn't no messing around. They replaced eight windows and a sliding glass door. I would highly recommend NewSouth. If you've got a rental house, you want to just replace a window, but these windows are for life. We had a lot of work done to our home over the past year, and this was the final step. It's a commitment, but it's definitely worth the money. We're getting older, and we still live in the same place.

From the time the sales rep came to show us the window samples to installation, we are extremely pleased with everything. The installation was done from 11/18/21 to 11/20/21, just as promised. We also got rid of the grids and are so happy to look out of windows without them! So very pleased and would recommend New South Windows to anyone!

The sales rep from NewSouth was very good but the installation didn't go as good. We failed our first inspection, then they had to come back out to repair things and we finally got passed by the inspector the second time. But we're still waiting on them to come out and put on the caps and covers and deal with any issues like rescreening.

We bought the windows and sliding doors on 6/25/21. They were installed on 9/28/21 as communicated to us. Window and door quality is great! The inspection failed - screws on all 3 sliding doors were not screwed in flush and one window was missing a third screw on each side. We were not happy that the repair job was not given any priority and we had to wait an additional 4 weeks after the installation. Otherwise, everyone was pleasant to work with and professional.

The salesman was something else. He spent all day at my house and wouldn't take no for an answer. I bought three doors and eight windows, and the installation went real fast. The guys were clean too. The products are very expensive but they have good quality. I’ll definitely use NewSouth again.

NewSouth is a very good company. I highly recommend them. The salesperson kept up as far as what the progress of having the windows manufactured and the people came out and installed them just as agreed.

I was very pleased that NewSouth Windows was very punctual. They left the place clean too. We had a little problem with the sash but they replaced it. The screens are coming in on the 9th and I'm getting ready to do my rebate with TECO. The company did a very nice job. I just got my warranty back in the mail. My sister's gonna go ahead and do her windows with them too. The only thing was they told me that three of the windows have a ticket of inspection. One of the windows didn't bring it so I had to take a picture. But they told me that maybe I can call and they'll send it over.

Our experience was excellent. The installation was done in one day, and it was very smooth and professional. We replaced all the windows and the sliders in our house, and I'm very happy with them.

We used New South Windows to replace existing sliding doors with French doors and couldn't be happier. In these times of supply chain issues, they were able to deliver and install our doors on time. The installation team showed up on time, was extremely professional, and kept the job site very clean. I wouldn't hesitate to use New South Windows in Orlando again for any of my windows or doors.

It's been almost a year since we purchased windows for our house, and we're still trying to get our last window installed. NewSouth kept messing up, and we are almost seven months out from the day the installation started. For one of our windows, the person didn't have measurements. They ordered something, and it wasn't even the correct shape for our house, so they couldn't install that one. NewSouth said they were gonna rush it and they did, but it was sized incorrectly. They then sent somebody else to measure it, and they ordered a new window and installed it, but it was, again, the incorrect size. It was crooked too. They, again, ordered another window. We've had seven attempts for them to install it. There was also a previous time where people kept canceling instead of showing up. This time they sent out three people, none of whom had ladders so they couldn't get to the window. It's been terrible.

I was amazed with NewSouth. They wanted to show up the next day and I said I couldn't have them then. I hadn't moved anything as far as blinds, so I scheduled for the day after, a Wednesday. I had all my stuff moved out away, then on Wednesday, I was waiting on them to show up. It was 9 o'clock, and they still weren't here yet, so I called the office. "They'll be there in a minute." Before I hung up the phone, they were there.

Great experience from start to finish. From AD, the salesman who made suggestions and recommendations, to the finish. Once we signed the contract Emily, in the office, was there to answer all our questions. Sheldon and his coworker were great. They completed our window install in one day in spite of having to wait out one of our summer storms. They were installed perfectly. The cleaning crew were very good and did a great job cleaning up the windows. Finally, since there was a minor amount of damage from removing my old windows, JC and his son Gencarlo were great. The drywall and stucco patches were perfect. I highly recommend New South and their employees and sub contractors!

We appreciated the sales rep that came out here and the quality of the windows seemed to be what we wanted. The experience with the sales rep was fantastic. Everybody that we spoke to was very nice, and polite. The installation team was professional. But we weren't shown how the windows work and how they are locked. They also did some damage to the brick of our house. We're still waiting on NewSouth to contact us or tell us what their solution is for that.

The salesman was good. He told me what I got was a turnkey operation. He said, "If things needed to be moved in the house, don't worry about it, Michael. We'll move it." I was a bit disappointed the day they arrived as I had to sign a document that says that they were not responsible for any of that. Also, if anything got damaged, it was not their responsibility. There were blinds and some furniture that needed to be moved.

NewSouth is having to replace a window that was not done right and it'll be a while before they can do it. But other than that, they've been pleasant.

I was gonna get my front, upstairs, and downstairs windows done. NewSouth was the most reasonably priced. Plus, they were listed as number one in this area. My sales rep was very personable. He knew what he's doing and had a history and background in putting in windows. I got 11 windows with white frames. They look good and some of them are so high.

New South did a great job adhering to our order being ready on time and a seamless installation. We are very happy with the entire process and very much like the product. All staff and installers were professional and courteous! I have many friends doing new windows in their homes and have heard their countless problems with the process from start to finish. We highly recommend this company and their warranty is a big plus!

Everything went well with NewSouth and the windows were very nice but the install process wasn’t as advertised. When they called to schedule, the reps came in ahead super early, which was awesome because we weren't expecting the windows until November. The guy called and he said that the windows were in and asked if we wanted to install. I said I wasn’t sure when to do the install and he asked if it could be the next day. We work from home so we were able to be home for that but I specifically asked how long the install was going to take. He said it would be in and out in one day.

I only replaced three windows on the front, which was all I could afford to do right now. It took about two months for NewSouth to get the windows made but once they got them, they came out and did them in a day's time. So, it was fine with me and I was in no hurry. The new windows look a lot better. Other than that, I got the ones that if you stand outside, you can't see inside except at night. We don't have any curtains up yet so that helps. Once I get the windows paid off, I plan on going back with them again to get new ones. I would advise anybody else, too.

I got several bids and NewSouth Windows was the best one that was around. The crew came and they were in and out in no time. They got everything set up, cleaned up, and left. It was just that I tried to call the salesman several times and he never returned my calls. I also called the office to ask them if there were any additional discounts and they did not return my calls. As far as the service, it wasn't that hot. But as far as the windows, the quality was fine.

New South came in and did a great job installing quality windows and doors in our 1995 home. What a difference with noise reduction and rooms staying cool all day even on the West side of the house. The whole house was transformed.

After 23 years of living with builder installed windows and doors, we had NSWindows replace 14 windows, our triple sliding glass door, and a pool bath door. Wish we had done this sooner. Well built product. The installation crew works only for NSWindows and they were fantastic. Communication with the office staff was good throughout the project as well. When the City of Oviedo inspector came out to do the final and realized we used NSWindows, he said "Great Choice. I will still look at everything, but I already know they did a perfect job." Everyone should use NSWindows.

We had single pane windows installed in each room. The people who installed them were terrific. We kept extra water and Gatorade for them because it was so hot when they were working. But they were very friendly and courteous. They did the work really quickly. So far, the windows have proven really great. The house is a lot cooler than it ever was.

I have used them on three separate occasions to replace the Windows in our home and my parents condo. Everyone was very professional. The team came to replace the Windows were fast and efficient. Left the areas clean.

The guy across the street told me about NewSouth and I liked the way they did his roof. The installers came and took the windows out and put the new ones in. But I have one that is not right. They're coming next week to certify the windows and I'm going to show them. But then I've already shown the neighbors and the guy already got his roof and told me that I'm going to get $150.

I purchased slider windows from NewSouth and they're very good quality. I like the fact that these are vinyl windows as compared to aluminum. Previous experience in the climate here with a lot of salt air, the aluminum, even though it may be anodized, may be powder-coated with the passage of time and begin deteriorating, whereas the vinyl will not. The installer was in and out in half a day and they were extremely courteous, prompt, efficient, and did a great job in a very expeditious period of time. I have already made recommendations to others. I have also reported to the company, the local representatives here, my satisfaction and appreciation for not only the product, but also the workmanship of the man who came to do the work.

The entire experience was pleasant. The installation crew did an outstanding job. The windows look great. The thermal barrier and noise isolation are already making a difference in our home. Our a/c runs a lot less frequently with the new windows. With luck, we won't have to try out the impact feature any time soon. Post install follow-up and customer service experience were a very pleasant surprise. I recommend NewSouth Window.

It seemed like it was a long time between when we ordered the windows and when they came in, but the whole country’s on backorder so that’s just normal. Scheduling installation though, there was a lot of back and forth. They kept wanting to move the date up with no notice. I wanted an appointment where I could take time off of work, but they would call and say they had a cancellation, can they do it today. They did that three times. Other than that, the installers did a fair job, and I like our new windows. They’re definitely better than what I had, and overall, I’m happy. Everything is good.

Great experience from Rick the sales rep to installers Gio and Adulei and phone personnel. Process executed flawlessly. Chris great presentation. Very informative. Installers prompt and professional and completed job in one day. Time frame from signing contract to job completion was 13 weeks. Installers took extra care to preserve the integrity of the structure of the house. Would highly recommend.. Keep up the good work.

Our interactions with the sales rep as well as the installation tech were all excellent. We had seven windows installed and the quality is good.

The salesman from NewSouth Window Solutions did a great job and answered all my questions, not only for me, but for my daughter, too. The installers were really nice. I'm still waiting for a couple of things to be fixed, so everything's not done. One of the clasps on one of the windows was installed and the piece is broken. Another window was installed, but it's the wrong window, so I'm waiting for that to be replaced. Then on the front door, I have to call them because as they did it, I noticed a gap and the way they fixed it was to just put a shim between the weather-stripping, which is not acceptable. I’m just concerned at the things that still need to be done, but I would recommend them because I had a door replaced in a previous home and this was heads above what I went through with that company. Also, I'm impressed with the quality of the items purchased.

The timeframe given by NewSouth was reasonable. It was a little bit on the long side but other than that, it was perfectly good. The process they have was very easy. They were very professional about things and made things go smoothly. I would recommend them for other people to use.

We decided to use New South Window Solutions for our window replacement project in January 21. The sales representative did a great job of demonstrating the quality of the windows. He did however misrepresent some of the services that would be provided by New South and the coordinating of such services after the installation.

Overall, disappointed with New S. Windows follow up and quality control with their products. We signed sales contract to replace all the windows in the house on 8/14/20 and was warned that it would take a couple months for the windows to be made in factory due to pandemic. There were no calls by New South to update me on time frame so I finally called in November after 3 months wait. After a couple attempts, they finally said my windows were on the truck shipment from Tampa and then we were able to set up installation date for 12/10/20. They finished installation on 12/11/20 but there was no walk thru with a service tech to check everything. I made a punch list of 2 missing screens in master bedroom, small tears in multiple screens, windows not opening smoothly, plugs missing and called it in.

I've had a great experience with NewSouth. Salesman came to the house at the appointed time. Sales presentation was made showing the quality of their windows. There were comparisons with other brands but not bashing others. I was told the wait would be 11-14 wks, I think they arrived before the 11th week. Installation for 9 windows and 1 sliding glass door too under 8 hours. Installation was smooth. A follow up visit was done to put in all of trim pieces around the windows. NewSouth wasn't the cheapest quoted but I'm glad I chose them. I'm impressed with the quality.

Ed was very polite and efficient. Did a great job! He adjusted the door we were having problems with and did some caulking around door frame that installers and inspector missed. You should be proud to have him as employee for your company.

We got wind storm windows from NewSouth Window and we have a door on the way. The quality seems to be fabulous. The sales rep was a little slow at getting back at first but everything was fine after that. The installers were very efficient and careful. They cleaned up as they went and made sure to cover everything. NewSouth Window did a great job and I recommend them. We hadn't tested them in a storm but they look nice.

Ed was very friendly and pleasant. Inspected all windows and performed touch ups to caulking, etc. as necessary and added screw covers to the French doors. Best part of follow up process was the fact that he scrapped and cleaned all the windows to ensure any sticker residue had been removed.

The product was great and we are more than happy with our decision to completely replace all of our windows with your product. What we were not happy with is the time it took from the start of the contract to the final installment which was over 20 months. Although New South did make several attempts to correct the situation it was still a very long, nerve-wracking experience.

The sales reps from NewSouth Window answered all our questions and I didn’t have any concerns because they explained everything from start to finish. We replaced all the windows in our house and the timeframe was 16 to 20 weeks from start to finish. The installation was only eight weeks after we got approval from the HOA. The installers came out and installed the windows, cleaned up and left. They were very good and professional. Since having the new windows, I noticed that we don’t hear the wind howling anymore when it's so windy outside with all the rain and when my husband cuts the grass, I don't have grass sitting on my window sills inside of my house anymore.

I liked their product and the presentation. It took them about a day and a half to finish the installation because it was so hot down here and there were four big windows. The windows are great. They keep my house cool and they look nice. When I get home, I'll call the rep again so I can get the rest of the windows done.

People ask me where my windows are from and I've been referring NewSouth Window Solutions. The salesperson explained what's the window made out of and what it can do to help me. Also, the installers knew what they were doing and they left everything spotless. I'm not through choosing though. I'm also going to do the rest of the house with them in a month or two.

The people at NewSouth were very professional, especially the office ladies. One of them said that all she really does is billing for the most part. But she answered the phone one day, and she went out of her way to see if the windows were ready for me. I appreciated her very much. She even called me back after hours, which was amazing. But when you push up the bottom dining room window, it doesn't stay up. My husband was looking at it and it looks like there's some little thing that connects to something else that wasn't connected. The windows in the bathroom are obscured glass but a couple of them look a little cloudy. But overall, from what I'm seeing, it’s a major improvement over what we had. So I'm very happy in that regard.

We had all the windows in the house replaced because they were all contractor's windows that were installed when the house was built. They were almost impossible to open so we decided to have them all replaced at once instead of a piece at a time. The only thing we ran into was the ballast. Two of them were inappropriate because when the windows went up, they came back down. We told NewSouth about it and they promptly fixed them.

The salesman was very informative, gave all the different options, and it sold my wife. We had three gentlemen come out and they were very professional. They said they would come in around 8:30 and they were here at 8. I said, "About how long is this going to take you?" The guy said they'll be done by around 4:00 and they were. They did an excellent job. They did one window at a time and cleaned up right afterwards. There was no mess left.

I wanted to thank New South Windows for providing an excellent buying experience. My building inspector for Volusia Co said he was impressed with the quality & the value of our new windows. He had been in the construction business and had "no dog in this hunt". Mr. ** my sales rep was polite, professional and the brightest salesman that I had ever met. Also kudos to Loretta who was always so helpful and Brian who went the extra mile to make our experience great.

I'm really happy with the windows. But we had a problem with the installation. The crew left a lot of pieces of concrete under the furniture and a lot of dust inside. The other thing is that I was supposed to sign up to get the windows financed. All of a sudden, one day, they call and they said they can't get it financed. So I paid them. When the salesman came to get the check, I told him to go in the back and put the Venetian blinds back up but he didn't do a good job of doing that and left everything hanging and all knotted up. He somehow got in my little remote-controlled floor cleaner which is a $500 unit. He had that thing all apart and the cleaning roller on the lower part of that was missing. It was unbelievable. Be very careful when you order NewSouth. Get at least three bids on the job.

I would recommend NewSouth Windows. We love the sliding glass door we got from them.

The guy that presented was very thorough. He was neat in the way they did things. But, my wife is a perfectionist and she went back over the caulking. She didn't recaulk. But she cleaned up the smears.

NewSouth was giving really good rates. I got doors and windows from them and up until now, my experiences with their reps have been great. I don't have a problem with people who don't speak English but when I do have a problem and we cannot communicate, then that is a problem. The installers never introduced themselves and didn't do what had been done in the past. There was an issue with one of the windows. When I put it down, a little piece should click into the framework but it did not. I should not have to push anything but I did. I sent the two techs back out and they insisted there was no problem. I told them that if there's no problem, I would not have a picture. They redid the whole window and there was still the same problem. Every time I close it, I have to push it to get that little piece to go into the groove. I was dissatisfied.

The new windows are awesome. We can open them without any worries when before, the old windows came off the rail. We've also noticed the temperature change in our rooms. It stays much cooler now.

I had sliding glass doors installed by NewSouth. They're extremely expensive, but the quality looks pretty good. It's been inspected, but the pieces haven't all been installed yet. I'm satisfied with them but I'd like to see the job completed. I still don't have my screens.

I bought a front door from NewSouth Window Solutions. Everything went smoothly. There was just a small issue where the door came chipped, but they replaced it in a couple of weeks. So, that is a good follow-up. The installation took quite longer than what I was expecting, but it was because the material was not ready. At the end, I'm very satisfied.

We signed a contract with New South Windows October 2020. Seven (7) months later, well after their agreed upon time frame of 14-26 weeks of completion, the windows and the slider doors first day of installation began. The installers were friendly yet did not 100% follow their own installation protocols. There was a thunderstorm the first two days of installation and only one window had a drop cloth. They left dirty shoe prints on new tile, new flooring, dirty walls from handling. Upon completion of the first day of installation, we first and foremost noticed the noise in addition to the mess left in the house. We inquired with the installer and he stated that he did still hear noise as well and was not sure why.

I came down to the showroom of NewSouth and I was very satisfied with the reception I received. They showed me the samples available to me and everything went smoothly. The installation was beautiful and we're very happy with it. They did a nice job doing the door. They made the weather stripping a little too tight. I was locked out the first time I tried it. But I was able to remedy it, not come with problems. I would highly recommend NewSouth.

The installers were on time and cleaned up behind themselves. The installation was done in one day, so it was great. I'd recommend NewSouth to anybody who's wanting to get new windows.

NewSouth windows appeared to be a greater quality. We paid more for them but from the limited research that I did, it seemed to be the higher quality of the ones that we looked at. The salesperson, Jay, was great. He answered all of our questions. He was really responsive. I talked to seven different window manufacturers to get my education on it. He was very knowledgeable, very helpful and didn't talk down the competition. He showed me different windows. It worked out well. We've still got to pass the city inspection next week and replace one of the window springs that wasn't working when they installed the windows but everything was done very well.

My windows from NewSouth are far better than what I had. The quality is really good. So far, I've noticed a significant reduction in noise and traffic and stuff like that. I no longer feel like the heat and air in the cold coming through the windows. Compared to what I had, a thin sheet of paneling in place of my original windows would have been better. So far, these new ones are excellent.

The price was twice that of Window World but we decided we’d go with NewSouth Windows because they’re in Tampa. The installation was a good experience. The installers did a very well job and the windows turned out nice.

Everything went well with my experience with NewSouth. The salesman helped me out really well. Everyone was kind and respectful too. I had someone that came out of the hospital that had surgery that Thursday they came and I mentioned it to them. Right away, they got into a room that my daughter-in-law was gonna stay in. They said in two days they'll finish it but they finished it in one day. I was well pleased and satisfied with the work that they did. They did a very good job. It was excellent work.

The windows from NewSouth have good quality. The installation went fairly smoothly, other than one little glitch. The men should be competent, qualified, other than they had a problem with the lock on the sliding door. They came back to repair it and that didn't go well, either. Then finally, the guy came by today and fixed it. So they're good. They’re trying to follow up and get things taken care of.

Everything’s good with my experience with NewSouth. Initially, they said it might be five months. About three months, they said, "We got your windows.” So, I was pleasantly surprised they came early. They put it in but we have one little problem. I can’t get them here to put the strips in. We're three and a half weeks away from the date to come and do that. I'm dissatisfied because it's such a small problem. They should get somebody here, snap these things in and let's be done with it. 35 days out to get these strips snapped in? That's ridiculous. My friend had this whole house done the same as I did. 30 minutes and put all these little strips in. They just snap in. Why can't they take care of that? It was an excuse. “We have six technicians. Four of them are sick.” But I love the windows. I love that I can open them up in a nice breeze. I love when I shut them. It's also quiet at night.

The service technicians did an excellent job replacing my windows. DJ was very informative and friendly. New South definitely stands up to their lifetime warranty as demonstrated today with the replacement of my windows. I would highly recommend your company to others seeking impact windows in the Florida area.

Justin came by after lunch to drop-off and install door plugs. Unfortunately he didn't have a rubber hammer with him so he called the office on speaker phone to schedule technician to come back out to insert plugs and install screen door. This was indeed a ☆☆☆☆☆ experience.

The NewSouth sales representative was knowledgeable about the product and the team installed the windows very well. I liked the quality of windows and the warranty. I bought the best quality that I could afford. It was August 7th when I signed the paperwork and gave the gentleman a third of my money for the windows. However, had I been told from the get-go that it would be six months out versus three months out, I would have been fine with it.

The sales rep of NewSouth was good. He was courteous, kind and knowledgeable. The quickness of the installation process was impressive. They were task-oriented. They got it done. However, we’re still waiting for the inspector to come. We were told not to put anything back in place or take the stickers off the window until the inspector comes. The window was put in on Wednesday, but we haven't heard anything yet.

At the time when I first started with NewSouth, when the sales representative came out, the sale was supposed to be buy two and get one free. And the representative said, "Oh, no, that's not how it works." I was like, "Well, how else could it work? 'Cause when you say buy two, get one free, that's what it's supposed to be." I ended up talking with the manager. Talking with the person was good, but you trying to tell me that buy two, get one free doesn't mean what it says, then you shouldn't be using it in your commercial.

The sales rep was fine and the installation was good. The only thing that was bad was we were told somebody would be out here between 8:00 and 10 o'clock. And 11 o'clock, nobody has called. Nobody has showed up, so I called. They finally got out here around 12:00. But the guys that came, they said they weren't even supposed to work that day, so they called their man to do it. And they worked really hard when they got here. The windows look great. NewSouth got a quality product and their guys work very hard.

Probably the most incompetent, disgusting company I've ever dealt with. Called for a price quote installing impact windows in my home. The female representative stated both my wife and me must be present for price quote... I told the female my wife is terminally ill with cancer and may not be available at the time of presentation. They "refused" to give me a price quote. I was floored and hung up.. Disgusting people..

I was impressed with their demonstration. The installation took them a good part of the day because it was almost dark before they left, considering they didn't get here till later of the morning. I was very impressed with the windows until I inspected them. There was some problems with the felt. When you touched it, it was falling off. So they had to return back out here again on the 16th to replace the felt in about all the windows.

I reached out to get estimates from five companies. NewSouth had a better price and from what I read, their windows are made more for Florida. I got what I wanted for the money I wanted to pay. The salesperson was good and the installers really knew what they were doing. I was happy with the overall quality and installation.

Extremely happy with our purchase of 17 windows for our entire home. From beginning to end the process was excellent, even with slight delay of which I was informed. Great communication with everyone I dealt with.

We ordered nine replacement windows for our home and everyone we were in contact with from the salesman to the installers were professional and friendly. There was a delay due to Covid but they kept us informed along the way. We did have some issues after installation with some water intrusion and eventually had to replace one of the new windows. New South stepped up and honored their warranty and installed a replacement window for us. I have more windows that eventually will need to be replaced and I wouldn't hesitate in using New South Windows to install them.

The window install job that the New South Windows crew did at our home turned out to be much worse than we first expected. We had the gentleman who did our install of the eleven (11) Plantation Shutters come by and assess most, but not all the damage done by your crew. If we were only told up front during the final measure that the shutters had to come down before the first pry bar was used, this would not have been this bad and costly as it is now.

I paid in advance and it took more than two months after three phones calls to come to my house and install the windows. After the first installation they told me they will come back to finish and never did.

I'm disgusted with them. The service took extremely long just to get the two windows. The first time they came out, they had windows with them, and the installers said that they were measured wrong. The second time they came out, they claimed that the window was 6 inches too short. That kind of aggravates me because if you're only talking about a 5-foot window and you're 6 inches short, that's something you notice right off the bat. You shouldn't put that on the truck. So I'm still waiting and it's been about six months now. The one guy I do speak with is Cody and the two times I've spoken to him, he said that it takes them 10 weeks to get a window done. But that’s not acceptable. Not when they got over $5,000 of mine already. I'm on my second 10-weeker right now.

NewSouth Window Solutions was doing a house in the neighborhood. So, I went down and I talked to the neighbor and I looked at the house and the windows that they had done. I thought they were very impressive, I liked them, and the neighbor was very satisfied. So, we contacted them to have them come do a review and quote. The person who came was awesome. He was very thorough.

We liked the fact that NewSouth's products were made custom to exactly fit our windows. They weren't something that came out of a factory and they were made after our windows were ordered. They were made in the United States as well. We purchased windows for the entire house and we had a very positive experience with their sales rep. He was thorough and helpful. Then, the installers were noisy but they were very personable and very neat. They cleaned up after themselves pretty nicely so we were pleased with that. And they got the job done in one day, which was excellent. So far, the quality of the windows is good. We've had them a little over a month now and we're perfectly happy with them. We would also tell family and friends that we had a very positive experience with New South. They installed the day they said they would and they did what they said they would do.

We had all our windows done by New South Windows and couldnt be happier. It took some time to research and find who we felt would do the best job for such a big expense. We decided on New South because the manufacture and warrantty their own product. No other company has what they have. If you're in the market definitely have someone come to your house to show you the options. Once you speak to them no one else compares. Our crew leader Kevin did an awesome job keeping everything clean fast and orderly. Jenna in the office was great with updates, and the drywall guy they subcontracted was amazing. On top of it after the final inspection which I will add the inspector said the job looked top notch he usually finds problems when inspecting windows from other companies. (Unsolicited) It made us feel like the investment in New South was definitely the right decision.

I liked the quality of the windows that we got from NewSouth and they are fair-priced. The reps with dealt with were great people, too. But we had six windows put in and one of them is crooked. They sent two guys out here to finish putting the siding up around the windows and when they looked at it, they said they couldn't fix that and the windows are not level. Then, they sent somebody else out. One guy said that he did it for 35 years and the problem was the siding, not the window. And another guy came out. But they’re supposed to be calling back when they are going to finish because we had them done 20th of last month. Other than that, I really like their products. They’re great.

A salesman explained about NewSouth windows and showed us what they were. We got their regular windows. They’re wonderful and the warranty was good. The installation was done all in one day and that went very well. Everything was fine with the company.

Truly horrible service. Scheduled a call to “measure” my windows, the soonest they could do it was 5 weeks away on a Monday. Then they called the Friday before and rescheduled for 15 days later. They were 30 minutes late for that meeting. Never even apologized. Then wanted to schedule another meeting to measure again. The people are rude and totally disrespectful of your time. I can’t speak to prices or work quality, I never made it that far.

Very impressed with this company. The windows are amazing and easy to open and close. The workers were very neat and courteous. Will certainly recommend New South Windows. When they told us how long it would take for installation we did not have a problem with it. When they called to tell us they were ready they showed up on time and and answered all of our questions.

I liked the quality and construction of the windows from NewSouth Window Solutions so I bought 5 hurricane windows from them. The sales rep was a very fine young man who did a very good job of displaying and explaining the quality of the product. The installation team was not the best but not the worst. It was a construction team that was put together kind of the last minute and they knew how to install windows but not the best in public relations. But we are blown away with the difference the windows are making in our house. They make the house much more sealed from the weather and wind than ever before. We're so glad that we made the move to put new windows in.

It was a very pleasant experience with NewSouth. The people cleaned up well. I was very happy with the work and the windows.

What a horrible company! I don't know why they spend all of that money on TV commercials if the marketing department in Pensacola refuses to return your phone and email messages? Brad came to my home on December 23rd and spent over an hour measuring windows and demonstrating what his merchandise can do. He said that he would email me an estimate. Since I still had not received an estimate from him on December 29 I phoned his office where the receptionist, Kayla, sent him and I an email requesting the estimate. On January 4th I sent Kayla an email message letting her know that I still had not received and requested that she forward this email chain to Brad's boss, Tana. Now it is January 11th and I still have not received an estimate, nor a phone call from anyone at Newsouth. What kind of business is this that you cannot return a customer's call?