NewSouth Window Solutions Reviews

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Edited by: Ilana Hamilton

About NewSouth Window Solutions

NewSouth Window Solutions is a custom window and door manufacturer specializing in energy-efficient and high-performance products. As the manufacturer, NewSouth is able to guarantee its products with a lifetime warranty on both products and installation. The company offers free in-home consultations to help you find the best window and door styles for your home.

Pros
  • Customizable
  • High-quality vinyl
  • Free consultation and demonstration
  • Lifetime warranty
Cons
  • Can be pricey
  • Only in some locations
  • Factory in Florida only

Featured Reviews

Palm City, FL
Verified purchase
I'd recommend NewSouth Window highly and I've always done that. I went with them because of their pricing and reviews online. I bought impact windows and doors and it's the best. ...

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Sarasota, FL
Verified purchase
My experience with NewSouth Window Started with the sales person and ended with windows installers on time as scheduled. The product was delivered on time and the work was done pr...

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About NewSouth Window Solutions

NewSouth manufactures high-quality vinyl replacement windows and operates primarily in Florida and the South. It’s known for its high-efficiency insulated window replacements, which can cut down on heating and cooling costs. NewSouth’s windows aren’t just efficient, though — they’re also designed to fit the style of your home.

The company sends custom-made windows straight from its factory to your home and professionally installs them to ensure a long-lasting fit. You can choose from a variety of vinyl window replacements, including the environmentally friendly eVantage options. NewSouth also offers a lifetime warranty for all its windows.

If you’re interested in seeing these windows produced, you can visit a NewSouth factory in Florida. NewSouth also offers free in-home demos to measure and price windows before you commit.

NewSouth installation

NewSouth offers several window options that are customizable based on your needs and the style of your home. Some popular styles NewSouth can manufacture and install for you include:

  • Picture windows
  • Two- and three-lite slider windows
  • Casement windows
  • Double-hung windows
  • Single-hung windows

NewSouth provides installation services by factory-trained professionals to ensure the windows are positioned correctly and fit your home’s measurements.

NewSouth prices

NewSouth windows come with a variety of color, size and grid options. Because each window is custom-made, prices can vary greatly. NewSouth does promise factory-direct prices on its website, where you can receive a free estimated quote.

NewSouth also offers a lifetime transferable warranty that covers windows and installation, but the price of the warranty depends on model, materials and customizations.

NewSouth Window Solutions FAQ

Where are NewSouth windows manufactured?

Its windows are manufactured in Tampa, Florida, and NewSouth has showrooms around Florida and the Southeast.

Who owns NewSouth?

PGT Innovations bought NewSouth in late 2019.

Where is NewSouth available?

NewSouth is available in Florida, Georgia, Louisiana, North Carolina, South Carolina and Texas.

How much does NewSouth’s installation cost?

Installation cost depends on a variety of factors, including window cut and size. You can receive a free quote from NewSouth on its website and set up a consultation with a representative for more information.

Is NewSouth worth it?

With its free consultations, in-home demos and factory prices, NewSouth makes the window replacement process much simpler. Although the company might be on the pricier side, it’s probably worth it if you’re looking for high-quality replacements specifically suited to your needs.

NewSouth Window Solutions Reviews

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    How do I know I can trust these reviews about NewSouth Window Solutions?
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    Page 1 Reviews 0 - 10
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffBillingRatesTransparencyCommunicationHonesty & Transparency

    Reviewed May 4, 2026

    A month later update: I lowered NewSouth's rating from 3 to 2 stars. We failed our inspection. Missing screws. Stripped screws that just fall out. No locking mechanism installed on patio sliders. Now I get to waste another day off of work waiting for NewSouth to amend their work, then ANOTHER day waiting for re-inspection. They don't even send a rep to the inspection. Most of this stuff could have been resolved ahead of or even during the inspection, but after $50,000, they leave it to the homeowner.

    I found out NewSouth has been taken over by another company (Window Nation, so beware there, too), but that's no excuse for the mostly-terrible job we've experienced from the office staff. Hardly any communication, unfulfilled promises, taking the work crew off our house to "more important" jobs, running our credit for credit line increases without our permission. It's NOT been a good experience, and I wish I'd gone with another company. THE ONLY SHINING STAR HERE, AND WHY NEWSOUTH GOT TWO STARS INSTEAD OF ONE, IS ROY and JESSICA'S install crew. (prior) Day 2 Update: The installation crew (6) is really saving the day for my review of this company. This installation crew is doing an awesome, fantastic job so far!

    Prior review: Financing was a major issue. With a 760 credit score, I expected full approval based on the quoted payment schedule (~$7k deposit, then progress payments). Instead, the lender only approved $25k, and NewSouth immediately charged the full amount upfront, claiming the schedule only applied if fully financed. That also triggered the 18-month no-interest period in December—even though installation hadn’t begun 4 months later. That feels misleading and unfair.

    The contract stated a 14–18 week start window, and they used the full 18 weeks with ZERO proactive communication. Every update required me calling. First it was “early March,” then “mid March,” then suddenly a 1-day notice to clear space around all windows/doors. After an all-night scramble, they didn’t even start work—just delivered windows for a few hours. Now our home is disrupted, rooms displaced, and we’re still looking through old windows while the new ones sit outside.

    We have ~18 openings, and a 2-person crew for a 3-day job already seemed tight—now worse after losing the first day to delivery logistics. Also, no consistent point of contact: Rey → Salvatore → Barb → Kevin (with a WindowNation email?). Confusing and concerning. Overall, a stressful experience due to poor communication and expectation management. I regret not choosing another company. Will update after completion.

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      Customer ServiceRefunds & PayoutsStaffTimeliness

      Reviewed April 26, 2026

      We had a family medical emergency that required a modification of a door order. Made numerous calls, sent emails and letters to the local office and the corporate office in Tampa. Zero response for three weeks. Then got a call from an installer at the local office informing me that they could make no change because the door had already been made and they would not refund the $700 deposit I gave them. Sent another letter with documentation to the company president. Still no response. This company will take your order and money, but refuses to have any contact with a customer after that.

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      TechSales & MarketingPriceRates

      Reviewed April 21, 2026

      Ever have those red flags that pop into your mind and you ignore them? I am pushing 61 this year. I am disabled, but my mind still works. This past Friday I met the guys from "New South Window Solutions of Sarasota" Brett the "Corporate Trainer" was training this "**" guy. Yes, I thought "Aussie", he corrected me. So, this it how it started: The old bait and switch!

      On Friday this guy's boss (Brett **, the corporate trainer) wrote a contract for 13K for the patio door replacement. They made a mistake on the contract, they forgot to include the discounts (the discounts weren't applied, yet the contract showed the total being $13421.00 for 6/8 French doors, hurricane rated). On Monday the trainee returned. To make a long story short he raised the price up 10K to a total of 23K. The sales guys said it was because the opening was 96X72, so therefore would cost more. The original contracted clearly stated 6/8 which is, let's do the Math: 6X12=72 8X12=96. Nothing changed except them raising their price. Here is a video of them raising the price with the excuse of the larger door.... **

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      Staff

      Reviewed April 11, 2026

      Worst job installing. I paid a lot of money so it would look professional but it looks like a monkey installed it my window. Their caulking bumps all over the frame. Looks like **. k

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      CoverageTechPunctuality & SpeedMaintenance

      Reviewed March 12, 2026

      New South Windows was at my house yesterday to replace the glass in my sliding doors that the gas leaked out of, (three-pane glass) and they destroyed my frames of the doors by trying to remove the glass. They gouged the frames and tried to cover it up with caulking and broke trim molding and damaged the wood floors in my bedroom. They left caulk on my wood floors and didn’t clean up their mess. I had to wait six months for this replacement and this is the second time replacing the sliding glass door window. First time they replaced the whole frame, this time they tried to replace the glass. What a mess!

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      Customer ServicePunctuality & SpeedMaintenanceTimeliness

      Reviewed Feb. 26, 2026

      We were having a good experience at the beginning. Our salesman, Romeo, was great and after going through eight different window companies, it came down to just two. We had both of them come back out so we could decide, and we felt the best with Romeo. All 27 windows and 4 doors were ordered, and they were scheduled for prompt installation. We had a couple of issues during the install, but Robert, the project manager, was on top of it. They had to reorder a door, which took a long time to arrive, but they handled it. So the original install was in July 2025, and the replacement door was put in in October. That is when we started having issues. Communication went to ZERO, no returned calls or texts.

      It took until December to get it scheduled for inspection, and then it failed inspection. It was just small things that the inspector wanted done, but the problem was that our permit expired the day following the inspection. So by the time that the repairs were made, it was too late. So now we had to wait for New South to submit for an extension on the permit. That was in January, it is now almost March 2026. Communication has been nonexistent. Then I have found out that not only has our Salesman quit, but our project manager has also quit. So now again it is us waiting and making multiple calls with no response.

      Our job is still not completed and inspected, damaged screens are not replaced, and the finish trim has not been done. Either my wife or I have had to take off work multiple times trying to get this job completed. I am beyond frustrated. We have actually recommended to our family and friends who chose to also use them, and their jobs are completely done, and we are still fighting to get ours done 9 months after the install.

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      Customer ServiceMaintenanceTransparency

      Reviewed Feb. 25, 2026

      Updated on 03/15/2026: Wrote a letter to the owner of the company - nothing. Sent an email to someone else - nothing! Stay away from this company!!

      Original: It has been 15 Months since the first Installation of our windows. Because of defects and/or delivering wrong windows, they had to keep reordering. Yesterday was suppose to be the final installation- after 15 months- but instead of delivering 2 windows, they only brought one. I went to the local office to speak to the Production Manager. I have maintained a cordial relationship with him but yesterday it took a turn. He was verbally abusive, and conversation elevated into a shouting match. He didn't think "15" months was a problem. His behavior was shocking and I felt threatened and humiliated. Trying to locate a complaint department was a Herculean effort. I spent 3 hours searching. Many emails given to me were invalid. If you have a complaint- good luck finding someone to speak to outside of the office you are dealing with. My advice- look elsewhere for your windows. My situation cannot be an isolated incident.

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      Customer ServicePunctuality & SpeedOnline & AppStaffTimeliness

      Reviewed Jan. 31, 2026

      I can only tell you why we will not use New South window solutions. Upon a referral from my neighbor, I decided to contact NewSouth. I went to their website and filled out the inquiry form. A week went by and no response so I called them since I got nowhere through their website. I made an appointment for today at 10 am .....no follow-up text or call to confirm the appointment prior to today, which is normal, but I didn't think much about it. But by 10:15 am today, I thought they would not be showing up, and they didn't!!! I called and after the answering service checking and they said the rep was sick and they could reschedule. After all of this, I wouldn't reschedule or use them. If they can't keep appointments and use common courtesy regarding communicating with me, I have to believe buying windows from them would definitely be painful and a disaster!!!! Just my opinion and my experience but I wouldn't use them...

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      Staff

      Reviewed Jan. 30, 2026

      My house is quiet!! My house is warm. The installation was seamless. Caulk lines are clean and straight!! So thankful the install was before the deep freeze in Florida!! Jesus and his men are true professionals and we are so thankful for their outstanding work. I have bad arthritis in my hands. I had not been able to open the previous windows. The New South windows slide easily, and open inward for easy cleaning! We had every window in the house done and we are so thankful.

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      Punctuality & SpeedStaff

      Reviewed Dec. 23, 2025

      David was right on time with appointment set time. David is a very kind and thoughtful during his time. Explaining the windows, ins and outs of the window construction and the history of the company.

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      NewSouth Window Solutions Company Information

      Company Name:
      NewSouth Window Solutions
      Address:
      4450 E. Adamo Drive
      City:
      Tampa
      State/Province:
      FL
      Postal Code:
      33605
      Country:
      United States
      Website:
      newsouthwindow.com