NewSouth Window Solutions Reviews

April 2, signed a contract with NSW to have said sliders replaced with impact doors. Contract said 8-12 weeks, but the salesman said it could be sooner since it’s such a small order. He was told about the program deadlines I am on at the time of contract signing. And said they would be done in plenty of time. 10 weeks comes around, and still no word. I tried for nearly 2 weeks almost every day to get an update. June 19, I finally get a call back, and the very condescending man told me it would be another 5-6 weeks! At one point in the call he even said that he “found my order and got it going”. When I tried to get clarification on this, he skipped the subject. He did offer to cancel my order but I had to decide right then and there. Oh how I wish I had.

My doors are new scheduled to be installed in late July, the absolute hottest time of the year. And approaching peak hurricane season. I started this whole process in September of 2025 for the main purpose of not having two gaping holes in my home in the middle of summer. I will update when this process is over. If you are considering this company, I suggest you find someone else. I wish I had done more research again on this company this time around. I would have gone elsewhere.

3 of the 12 screens were torn or broken...possibly due to handling or factory storage. Installers could not replace them as they said that is a warranty job. Waited 2 months and no one called for warranty work. I called them and they said I should've called them sooner. Warranty work scheduled for 3 weeks from when I called. Had to be available from 8AM-4PM for warranty repairs or they "will not come out". Repairman came out and said the 1" gaps on brickmould were "normal". I said, "so you expect people to not know how to read a tape measure and you accept it?" Again he stated, it's normal and acceptable.

Lastly, after 4 months, no one has contacted me back to schedule my inspection(I've contacted them numerous times). Finally I get through to someone and they said I was to have received an inspection packet. Never did. Now I have to wait for them to call me back to receive an inspection packet in the mail. They will not email it. Still haven't received call or packet or date for final inspection. Beware, this company is owned by Armor Vue. They own MI Windows, PGT Windows, New South Windows, Window Nation and several others. Next time I buy windows any of these companies will be an automatic NO.

I found out NewSouth has been taken over by another company (Window Nation, so beware there, too), but that's no excuse for the mostly-terrible job we've experienced from the office staff. Hardly any communication, unfulfilled promises, taking the work crew off our house to "more important" jobs, running our credit for credit line increases without our permission. It's NOT been a good experience, and I wish I'd gone with another company. THE ONLY SHINING STAR HERE, AND WHY NEWSOUTH GOT TWO STARS INSTEAD OF ONE, IS ROY and JESSICA'S install crew. (prior) Day 2 Update: The installation crew (6) is really saving the day for my review of this company. This installation crew is doing an awesome, fantastic job so far!

Prior review: Financing was a major issue. With a 760 credit score, I expected full approval based on the quoted payment schedule (~$7k deposit, then progress payments). Instead, the lender only approved $25k, and NewSouth immediately charged the full amount upfront, claiming the schedule only applied if fully financed. That also triggered the 18-month no-interest period in December—even though installation hadn’t begun 4 months later. That feels misleading and unfair.

The contract stated a 14–18 week start window, and they used the full 18 weeks with ZERO proactive communication. Every update required me calling. First it was “early March,” then “mid March,” then suddenly a 1-day notice to clear space around all windows/doors. After an all-night scramble, they didn’t even start work—just delivered windows for a few hours. Now our home is disrupted, rooms displaced, and we’re still looking through old windows while the new ones sit outside.

We have ~18 openings, and a 2-person crew for a 3-day job already seemed tight—now worse after losing the first day to delivery logistics. Also, no consistent point of contact: Rey → Salvatore → Barb → Kevin (with a WindowNation email?). Confusing and concerning. Overall, a stressful experience due to poor communication and expectation management. I regret not choosing another company. Will update after completion.

On Friday this guy's boss (Brett **, the corporate trainer) wrote a contract for 13K for the patio door replacement. They made a mistake on the contract, they forgot to include the discounts (the discounts weren't applied, yet the contract showed the total being $13421.00 for 6/8 French doors, hurricane rated). On Monday the trainee returned. To make a long story short he raised the price up 10K to a total of 23K. The sales guys said it was because the opening was 96X72, so therefore would cost more. The original contracted clearly stated 6/8 which is, let's do the Math: 6X12=72 8X12=96. Nothing changed except them raising their price. Here is a video of them raising the price with the excuse of the larger door.... **