NewSouth Window Solutions Reviews

I found out NewSouth has been taken over by another company (Window Nation, so beware there, too), but that's no excuse for the mostly-terrible job we've experienced from the office staff. Hardly any communication, unfulfilled promises, taking the work crew off our house to "more important" jobs, running our credit for credit line increases without our permission. It's NOT been a good experience, and I wish I'd gone with another company. THE ONLY SHINING STAR HERE, AND WHY NEWSOUTH GOT TWO STARS INSTEAD OF ONE, IS ROY and JESSICA'S install crew. (prior) Day 2 Update: The installation crew (6) is really saving the day for my review of this company. This installation crew is doing an awesome, fantastic job so far!

Prior review: Financing was a major issue. With a 760 credit score, I expected full approval based on the quoted payment schedule (~$7k deposit, then progress payments). Instead, the lender only approved $25k, and NewSouth immediately charged the full amount upfront, claiming the schedule only applied if fully financed. That also triggered the 18-month no-interest period in December—even though installation hadn’t begun 4 months later. That feels misleading and unfair.

The contract stated a 14–18 week start window, and they used the full 18 weeks with ZERO proactive communication. Every update required me calling. First it was “early March,” then “mid March,” then suddenly a 1-day notice to clear space around all windows/doors. After an all-night scramble, they didn’t even start work—just delivered windows for a few hours. Now our home is disrupted, rooms displaced, and we’re still looking through old windows while the new ones sit outside.

We have ~18 openings, and a 2-person crew for a 3-day job already seemed tight—now worse after losing the first day to delivery logistics. Also, no consistent point of contact: Rey → Salvatore → Barb → Kevin (with a WindowNation email?). Confusing and concerning. Overall, a stressful experience due to poor communication and expectation management. I regret not choosing another company. Will update after completion.

On Friday this guy's boss (Brett **, the corporate trainer) wrote a contract for 13K for the patio door replacement. They made a mistake on the contract, they forgot to include the discounts (the discounts weren't applied, yet the contract showed the total being $13421.00 for 6/8 French doors, hurricane rated). On Monday the trainee returned. To make a long story short he raised the price up 10K to a total of 23K. The sales guys said it was because the opening was 96X72, so therefore would cost more. The original contracted clearly stated 6/8 which is, let's do the Math: 6X12=72 8X12=96. Nothing changed except them raising their price. Here is a video of them raising the price with the excuse of the larger door.... **

It took until December to get it scheduled for inspection, and then it failed inspection. It was just small things that the inspector wanted done, but the problem was that our permit expired the day following the inspection. So by the time that the repairs were made, it was too late. So now we had to wait for New South to submit for an extension on the permit. That was in January, it is now almost March 2026. Communication has been nonexistent. Then I have found out that not only has our Salesman quit, but our project manager has also quit. So now again it is us waiting and making multiple calls with no response.

Our job is still not completed and inspected, damaged screens are not replaced, and the finish trim has not been done. Either my wife or I have had to take off work multiple times trying to get this job completed. I am beyond frustrated. We have actually recommended to our family and friends who chose to also use them, and their jobs are completely done, and we are still fighting to get ours done 9 months after the install.

Original: It has been 15 Months since the first Installation of our windows. Because of defects and/or delivering wrong windows, they had to keep reordering. Yesterday was suppose to be the final installation- after 15 months- but instead of delivering 2 windows, they only brought one. I went to the local office to speak to the Production Manager. I have maintained a cordial relationship with him but yesterday it took a turn. He was verbally abusive, and conversation elevated into a shouting match. He didn't think "15" months was a problem. His behavior was shocking and I felt threatened and humiliated. Trying to locate a complaint department was a Herculean effort. I spent 3 hours searching. Many emails given to me were invalid. If you have a complaint- good luck finding someone to speak to outside of the office you are dealing with. My advice- look elsewhere for your windows. My situation cannot be an isolated incident.