NewSouth Window Solutions Reviews

I purchased NSW windows about 8 years ago. They have been great. The problem is not the product but the customer service. Since the company was sold, the customer service has suffered. Every time I have to have a window replaced - which is not often but more frequent than I would expect - the process is an ordeal. In ALL cases, the windows were ordered for replacement and the wrong windows were ordered. Now that I think about it, I had the same issue with the initial install. Be that as it may, I am currently starting the second YEAR of a window replacement due to technicians calling out sick and the wrong window being ordered (again, the wrong window order is a recurring problem).

0 stars. After an encouraging display by the salesman promising an 8-12 week install time. We have been waiting for over 14 weeks now for anything. We are replacing the windows in our entire house (a pricey job) that one would think to be a bit of a priority. It took them less than 8 weeks to get the windows in stock. Another over 4 weeks to even APPLY for the permit!! Something that should have been done right away. After calling their office and requesting some action be taken, still nothing. Now they don’t even answer my call. DO NOT DO BUSINESS WITH THIS COMPANY!!

We got Joe ** as our Sales Representative, and he was very knowledgeable about the window products. We have all windows done July 2025 and very pleased with the whole process, very professional, on time, always helpful to answer any question any time by a phone call or a message from Joe and the office staff. The installation crew was great. We are very pleased with the windows, the Company and will recommend to anyone.

We replaced 9 windows in our home and we are completely satisfied with sales and service. We had one issue after installation, but they sent Tommy out and he corrected the problem. Would definitely recommend New South Windows.

BEWARE** We don't even have our windows installed yet. We have a problem getting the company to sign a paper so we can close on our re-fi. Megan the one who has to do does not return phone calls or answer email. Loretta who answers the phone is a **. and lies out her teeth. I put call and email into Paul my salesperson to try and help us and haven't heard back. They are forcing us to use their finance, and we don't want to. The only way to get this company to fix the way they communicate is to keep publishing your bad experience with the people who work with this company. I'm in the Villages in the part of the city with 20+ year old windows and I will be sure to tell everyone to stay away from NewSouth Window Solutions just because of Megan-Loretta and Paul F. 17 windows and 1 door spent $29,000.00 more than I make in a year.

Do NOT use this company!! Part of our contract included screens for our exterior sliding glass doors. All plans were originally submitted and approved through our HOA but upon install, there were no screens. It has now been over a year of back and forth with this company. First stating we did not order screens although it is clearly stated in 2 areas of our contract, then stating we didn't have the correct tracks for the screens. Something that is an error on their part. Now we are told the HOA will not approve the screens because of the adjustments they would need to make to the track. The screens were included in our original contract and price that was paid. Bad customer service and nothing but issues. Will never use again and will recommend!

We had 12 windows and 4 sliding glass doors done at our home in Largo Florida. The team that installed the windows was exceptional. The quality of the windows and doors are also great. Unfortunately once the install was finished and we made the final payment, they just forgot about us. Over a period of the next three months we had to make call after call to their customer service desk to try to get the aster guy, inspection and finally the closing crew to come wrap up the job. At one point I was texting directly with a supervisor to get the stucco work finished and then he vanished too. So overall, the product is good quality, but the service and follow up is horrible. When you write the final payment stay on top of the so you don’t get forgotten about.

I purchased great windows from the Houston office in February 2025. The warranty, quality and price beat out their competitors. Unfortunately, Texas offices were closed effective April 4, 2025. I called the number provided regarding the warranty and service to replace screens. I spoke with a customer representative multiple times requesting to replace screens. I am very disappointed that no one for the other offices are reaching out to assist Texas customers. If I cannot get 2 screens replaced, I have no faith in NewSouth Windows replacing a damaged window. I spent a lot of money on windows and feel abandoned.

They charged us for two custom doors. They showed up on installation day with two standard doors that we could have bought at a big box store for a fraction of the price. They ripped our back door off and installed one that doesn't fit. The installers told us after it was mounted that it did not fit properly. This company will not return phone calls, emails or text messages regarding any of this. They have an arbitration clause. It is AAA Arbitration and for us to pursue a claim against this company would cost us in excess of $5000 in fees. This should be illegal. We have been completely ripped off and seem to have no recourse.

Their quality control is very bad. Mismeasuring the height of one window by almost 3inch and still installing, wrong type of glass in another, broken lock on another. There was something wrong with one third of my windows. My suggestion is, don't pay in full until the job is completed.

BUYER BEWARE: Order placed for 16 ft sliding glass doors in Oct 2024. We were advised 8-12 weeks. Surprisingly they were ready at 4 weeks. Install went what we thought was pretty smooth but the screens did not fit. Was told they would re-order the screens and it would be 8-12 weeks. They were available in mid-Feb 2025. They did not fit. The tech used a hacksaw and cut the top of them/very jagged to "make them fit." They marked up the vinyl track and I refused to the screens to prevent further damage. Tech took screens, did not make note on our acct to reorder again.

This is the second time we have used New South Window's. We are just as satisfied this time as the last time. The installers ran into a little issue due to walls not being plumb. They were able to resolve all issues. From start to finish, Tyler and Oscer were professional, kind and courteous. They covered everything prior to starting, cleaned up and after themselves when the job was finished.

The quality and manufacturing of the products is impeccable. We love how strong and beautiful the windows and sliding doors are. The installers Owen and Barbaro a very professional team working very hard to perform and complete their job. Outstanding care and attention to details from beginning to end. We highly recommend the company and their products.

Buyer beware of New South window... I contracted with New South Window Solutions of Charleston to install 4 large panel slider doors. They were installed on 9/2024. I paid the final bill on 9/23/24 after talking to Nikki and Greg, the manager. $500.00 Was subtracted from the bill since screens were cancelled and floor cleaning was subtracted. Imagine my surprise when a different manager named Jake and his assistant called me back 6 weeks later demanding the $500. I paid the final bill on 9/23/24 with Greg, a manager and his assistant Nikki. I was told the bill was paid in full. Why are 2 different representatives ignoring the 9/23/2024 agreement. I don't trust New South Window of Charleston.

I will give them 2 stars just because of the quality of the product. 1 star for Customer Support. This is the second job and probably the last with this company. I am waiting for nearly 2 months to get an update on my order and nobody knows anything at the Houston office. I have tried unsuccessfully to reach out to this guy Scott by text and I called him several times... This is the worst Customer Service that I have experienced up to this point, probably the second worst after Xfinity Internet. I will not recommend this company due to their lack of communication. Only god knows if I will get my last door installed!!!!

New South Window solutions was my third place quoting and Michael did a great job showing me why NSW was the best option and investment. The windows truly make an impact in temperature control. Installation was great, I cannot be happier with the entire process. I still have other projects and will use New South Window solutions again. The windows are truly worth the investment especially in hot weather locations.

DO NOT USE! THIS COMPANY is a SCAM! I bought custom doors back in MAY! I have been calling different contacts I had for this company and can’t get any answers on my doors. In a month of trying to talk to someone in this company, one person answered and they said they had to talk to someone and they would call back by the end of the day. That was two weeks ago.

We had $22,000 in replacement windows and exterior doors installed roughly 2 years ago. The Lania door they installed had an issue with the lock mechanism and wouldn't lock so our house was unsecure at night which really scared my wife and granddaughter. I called several times and never received a call back from New South. When I finally got to speak to someone they scheduled a tech to come out to repair it but he had no parts and said he'd have to order it. Now, we had waited several weeks for a tech to come out and when he does arrive hes not prepared to repair the door. This was October 24th 2024. November 20th I called to inquire on the status and a rep requested I send pictures of the door mechanism which I promptly did. I never hear back so I called again.

Excellent experience through the entire process. In-home visit and quote was very informative and pleasant. A week later, detailed measurements completed and order sent to factory. About 6 weeks later, we were called for delivery and installation appointment. Installation crew were awesome. One day installation for 17 windows with total cleanup inside and outside. You could not tell they were here except I had new windows and a much quieter home since we replaced single pane, contractor grade windows with these new windows. Well worth the investment.

Installers were very helpful and did a great job. Sales helped get HOA approval & permit. Sales helped meet the HOA requirements for door and windows. Our HOA is very strict but sales helped get it approved on door requirements.

Our review is not a positive one. During Covid we spent over $22,000 on gorgeous windows that took over eight months to complete due to the Covid lockdown. Manufacturing was down, installers, etc. We found out in September that our windows were not installed properly and we have had water and mold coming into two large windows for over 2-1/2 years. If it hadn't been for the three weeks of rain, we might not have known. I noticed discolored wood on our downstairs floor which began the investigation. We contacted our homeowners insurance but were denied because this is a New South Window problem that was caused by bad installation. In October, we found out that most all the windows were not secured with the proper screws or sealed. We finally went into the sales office locally and met with Brian. We showed him our documentation, pictures, etc. We had spoken to him on the phone prior to that but were passed onto someone else.

We had windows and the doors in our home replaced by NewSouth in 2023. We were very satisfied with the work they did and decided to contract them to replace our garage door. We contracted Newsouth to replace the garage door Feb 2024 (8+ months ago) and are still waiting for the new door. I have called Newsouth several times in the past month requesting and update and would like an estimated time of delivery however the company will not return my calls. I reached out to the sales rep that we worked with on the previous installation and still no response from this company. They offer what appears to be an impressive warranty but beware, what good is it if they do not respond to their customers? If you are considering contracting this company for any work, you should reconsider, and look for another company.

We had our New South Impact Resistant Windows installed 6 years ago and couldn't be happier. John ** helped us every step of the way and made it extremely easy. We just went through Hurricane Milton and had no issues. They gave us the peace of mind that our home and family were safe from the storm. With these windows we could barely hear the wind outside, which, was so comforting, especially when we lost power. Call John ** and see for yourself. Thank you New South!!

The crew was professional and did an excellent job from start to finish, they came into my house covered everything so to reduce the amount of dust. They cleaned up after themselves as they moved along throughout my house. These guys are great and did an excellent job. I would definitely recommend them.

Today I had 3 windows installed by New South Windows in Austin, Tx, 2 bedroom and 1 bathroom. The installer John ** was very patient with my questions, and dogs. He did an amazing job installing the windows, cleaning up and explaining everything he was doing when I asked him a question. Both my husband and I are very pleased with the quality and service we received today.

Start to finish they did a great job, now the windows are pricey but are custom made for my home and looking at the manufacture order they measure down to 1/16th of an inch. So kudos to them for that. Provided I ever need warranty repairs I'll make the review a 10 out of 10 if they stand behind their blanket warranty. So far I am happy with their work & they actually met their scheduled install target they quoted on the contract which is fantastic compared to another friend who chose Window World & it took them 11 months to finally get the correct windows. So Yes I am happy I chose New South Windows.

My credit card was charged twice for the installation of windows. The company is not very responsive to correcting their error. I have made several attempts to try to resolve this issue but nothing was done.

So I bought new windows and doors back in 2015 and I am still fighting New South here in 2024 to replace a defective sliding glass door. From day one the door has leaked on the inside and in to the house. The first crew that set the windows and doors had no shoes on and were more worried about smoking their joint. I was about to kick them off my property. Anyways we complained about the slider leaking and they sent another crew to re-set the slider. Well the door still leaked to the inside of the house. Then they said we are sending out their A-team to re-set the door for the third time. Well every time it rains it leaks and I get huge puddles in my back room. I have even sent them photos but now they have no record.

All workmen where thorough in all aspects of installation. Very professional, Chris, Jordan, Trae & Jake. Happy to have this crew. Much appreciated their clean up & respect for our property both inside and out. They all continually kept me informed of what they were doing. Can't say enough good things about this crew. Hope they come back for the door installation.

I find it extremely difficult to get through to someone regarding my windows. All your commercials about how good your customer service is....I am very disappointed. Someone needs to contact me regarding my window as I would like some answers as to why my "impact" window cracked or I will be contacting the state. The customer service is absolutely horrible and the windows don't appear to be as good as claimed either. I purchased 3 windows, $12,000 and I can't even a get a response regarding my severley cracked window and we didn't even have a wind event.