Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 16, 2025
My concern was weak sensor and battery replacement. I talked with Joseph and David today and ask to test my panel system to detect any issues. After the testing was completed, it was noted that my system is in very good condition. Currently, I am well pleased with their professionalism, politeness and time spent to resolve my concerns. Job well done to both young men (Joseph and David).
Thank you for taking the time to leave this review, Carolyn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 16, 2025
I had a great experience with phone tech support. The representative was polite, patient, and very knowledgeable. He listened carefully to my issue, explained the steps clearly, and guided me through the process without rushing. Not only was my problem resolved quickly, but I also learned how to prevent it in the future. Excellent customer service—I truly appreciated the professionalism and support.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 16, 2025
Technician was very professional, patient, kind, and knowledgeable. I could not ask for a better technician. Technician was very cordial and tried many different attempts to resolve the problem. She should be publicly recognized at an event ASAP.
Thank you for taking the time to leave this review, Alvin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
The associate who set the appointment was friendly and helpful. However, Jesus was wonderful! He came early and was efficient, informed, neat and tidy, and answered all of my questions. It was well worth paying for the appointment.
Thank you for taking the time to leave this review, Laurie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
Need to replace my windows and doors sensors, rep was very helpful and took care of my issues and ordered me the amount I needed, she told me when I receive them in 3 to 5 days that I would have to contact Brinks again and they would help me set them up.
Thank you for taking the time to leave this review, Jerry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
Overall, our service has been decent over the last several years, although the rate per month keeps creeping up. Then we had the unfortunate experience of having a lightning strike and suddenly found out (after at least an hour on the phone trouble shooting the issue) that our area has no in-person technicians to install or repair equipment. We had to take apart our panel during a second trouble shooting call, under the guidance of a technician with visual access through the cell phone. We managed, but many would not be able to. This is a horrible situation for elderly folks who are not tech savvy and don't have advanced smart phones. I would NOT recommend this company if you are not technology equipped and tech savvy.
Hello Marianne. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support availability. We are working to increase the scope of available technicians. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 15, 2025
I had an issue with my garage door opening by itself. The agent was very helpful and listened carefully as I explained the issue. She was able to fix the issue quickly and stayed with me as we tested the fix. She was very knowledgeable.
Thank you for taking the time to leave this review, Kevin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
I would like to give Denise the highest level for her help. She was very patient and helped me to connect all of my cameras to my internet system. I am not very tech savvy, but she walked me through each step with much patience. I would recommend her to anyone needing technical assistance.
Thank you for taking the time to leave this review, Essline. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
I called from a high ladder trying to reset my camera and unable to do it myself. The person who answered was so helpful and efficient! I am very impressed with the customer service in helping solve my connection issues. I highly recommend Brinks for the help they have provided in many ways the last couple times I have called,
Thank you for taking the time to leave this review, Donaldo. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
I had an alert on my alarm system that kept going off notifying me that I had a low battery on a smoke detector. I had just changed the battery a couple of weeks before. The gentleman I spoke with walked me through the process of finding where the problem was. We discovered that the battery I had used was defective. Once I replaced it with a new battery, he checked my system and said everything was okay. The alert sound upset my dog every time it went off. Now two problems are solved! Thank you.
Thank you for taking the time to leave this review, Saundra. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Brinks has always been on top of good customer service and did everything to retain my account but I did not need the service anymore, so they made it easy to cancel. If I did need an alarm company I would recommend them.
Thank you for taking the time to leave this review, Dina. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
I received great help from Mary. I replaced the battery without resetting the system. She patiently walked me through resetting my system. I do appreciate her patience and knowledge. She provided me information about my system and possible upgrades. I spoke with Yuri about upgrading my system's communication because I no longer have a landline. I was grateful for her knowledge and help. My experience today was great because of the helpful and kind service that I received from Mary and Yuri.
Thank you for taking the time to leave this review, Shirley. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Our system was offline for a few weeks and was finally able to call Brinks this afternoon. The representative was able to quickly tell me what I needed to do to get it back online. She also was able to lower my rate. Win win!
Thank you for taking the time to leave this review, Chris. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Hard to understand tech support reps. Made me stay on phone to troubleshoot myself. Would not send someone on site. They upgraded my panel to fix issue with cellular card, because I could not arm or disarm with cellphone. Then none of my cameras worked. Said I have to buy new cameras at $150 each. And a new 3 year contract. That’s just crazy and unacceptable.
Hello Carmen. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 13, 2025
My alarm panel was frozen. I called the support number, and asked for technical support. The support person re-booted the alarm panel, and the alarm panel was operational after that. The whole process took approximately 10 minutes.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 13, 2025
We have been very pleased with our Brinks security system. When help is needed, even to replace sensor batteries, help is just a phone call away. They are very patient and make sure we understand what needs to be done on our end. Just can’t say enough good things about Brinks and their employees!!
Thank you for taking the time to leave this review, Janice. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 13, 2025
Ms ** was super helpful!! Very nice as well!! I like the fact that they could send pictures to what I was supposed to be looking for and I could also send pictures back to her after troubleshooting. My issue was resolved in less than 10 minutes.
Thank you for taking the time to leave this review, Jaime. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 12, 2025
Started with Monitronics security systems when I built my home. ADT took over Monitronics and I continued with them. Lastly, Brinks took over ADT, also stayed with them several years. Throughout I had good service. I never had any real issues since installation. I was able to obtain a homeowner's discount due to my security service. However, just like everything else my monthly prices started to escalate.
I am now retired and on a limited budget; furthermore, one my elderly parent whom lives with me now requires a life line alert. I also went through several companies for this ending up with ADT. Not until a couple of days ago I realize that Brinks and ADT life line were the same company I was paying two different services to. I was introduced to a new company where my security service was slightly less, but they offered senior lifeline service through security service free of charge. Hence, my bill was lowered to less than half of what I was paying. As far as service with Brinks, they were always professional and efficient. As far as recommending yes, but everyone must do their homework and see what works for them.
Thank you for taking the time to leave this review, Aida! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you and your family safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
We had one minor issue early on, but the company quickly addressed it and has since provided exceptional, reliable service. Professional team, prompt response, and great attention to detail. They also provide great recommendations in assisting with their promotions.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
Fred is an absolute SUPERSTAR!! Changed ISP's and getting the cams back online seemed a bit daunting for the previous agent. Fred's expertise was clearly evident. Explained all the "what and why's" walked me through further configurations as well. He is obviously very knowledgeable of the product he supports, displays and genuine care/interest in the customers he interacts with! This was very positvie experience for me, not to mentioned Brinks retaining my business! #NeedMoreLikeHim
Thank you for taking the time to leave this review, Terrence. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
Angela was very helpful! She listened to the 3 things I wanted, provided me choices, estimated the cost and scheduled an appt. Sometimes the automated bot is not helpful when you want to ask difficult/combination questions. We needed to set up an appt to have our equipment checked and add a new piece, etc. I recommend you also NOT opt for the "cheaper" home service plan. It would cost some, adding up over monthly payments vs. when you just need a one-time technician appt. Have them create an estimate for you, it is free!
Thank you for taking the time to leave this review, Tracy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 9, 2025
Well the site needs improvement. For one thing your system does not show original enrollment agreement, not even in pdf form. It doesn’t reflect the sensors (some yes) not all. For example my door bell camera is not called out, my glass sensor is not shown, my control panel either. Insurance certificate pdf is not shown, order history doesn’t show my original day of installation, no permit information, equipment list needs to show make and model, Model and Site Number should be included in the account and in the statement, system test show tell if the alarm audio activates when used and how to readily turn it off.
Hello Chan. Thank you for taking the time to leave a review. We recognize your concerns regarding your concerns. We'd be happy to help address this and get more information from you. Please call us at 800-447-9239 for assistance with locating these details; please be aware that not all items may be available online yet, but most items are available on your brinkshome.com customer portal and the interactive Brinks Home smart app. Thank you. - Paul H.
Reviewed Aug. 8, 2025
Raylin was both extremely helpful and professional. She would be among the top 95% of customer service professionals with whom I have dealt. I give her 11 stars out of 10. I recommend that you put her in line for promotion!
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Ray, account manager provided excellent customer, was professional, pleasant, and extremely helpful. He explained my current plan, provided an offer to reduce my current monthly cost, and mailing me a copy of my certificate of alarm monitoring, which can potentially reduce my home owners insurance.
Thank you for taking the time to leave this review, Maria. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
This was the second time I've called for technical support, and both were very good experiences. These folks seem to know how to troubleshoot remotely, and walked me through the fix. I have an older system (which I thought may be an issue), but they easily identified my equipment. Profession, helpful, and knowledgeable.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Gustavo went above and beyond resolving unusual and complex technical and billing issues. I’m very grateful that the phone tree branched into his loyalty department. He was very clear in explaining the problem with the wall panel.
Thank you for taking the time to leave this review, Steven. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Excellent customer service. Handled my problem in a quick and efficient manner. Very professional. I switched to Brinks Home Security in June and my former company kept billing me during that period. They said sorry nothing we can do but Brinks said we got you. Issued me a credit to cover the double billing period.
Thank you for taking the time to leave this review, Charlie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have been a Brinks customer for the past two years, and I cannot fully express how deeply disappointed I am with the overall customer service experience. For two years, I followed up continuously regarding a camera I had purchased and never receive them, only to be ignored, transferred endlessly, or even hung up on by unresponsive and unprofessional employees. However, after this long and frustrating ordeal, two outstanding individuals, Lakesisha Kelly and Eric Ford, finally stepped in and resolved my issue. Their professionalism, kindness, and willingness to go above and beyond truly appreciated and I am incredibly thankful for their help.
Brinks should feel ashamed of the inadequate training and performance of much of their customer service team. I sincerely hope the company recognizes Lakesisha and Eric for their excellence. These two deserve a raise and a promotion. Brinks would be wise to use them as an example and standard to train the rest of their team. While I still regret signing the contract due to the overall poor experience, I remain deeply grateful to these two exceptional individuals.
Hello Elika. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment. We are glad that you have been able to get this resolved with the help of Eric and Lakesisha. If you have any additional questions or concerns, do not hesitate to reach back out. Thank you. - Paul H.
Reviewed Aug. 7, 2025
My experience today with talking with customer service was totally excellent. I’ve never in my life talk to a person that was so kind. Thank you very much for everything that you did for me today. Your service was extraordinary.!!!
Thank you for taking the time to leave this review, Vanessa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
Janel was fantastic at answering my questions and resolving my problem. From my original purchase two months ago (Ty) to installation (Mike and team), I’ve had nothing but positive experiences with Brinks!
Thank you for taking the time to leave this review, Amanda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have not armed my system for several months and as I navigated the system today, I realized that I needed assistance. I called Brinks Customer service number and my call was answered almost immediately. I was met by a courteous voice and during the call I was kept updated with each step of the process. Of course there were a few issues that needed addressing and the agent was most helpful. I got my issue resolved and can now arm my system tonight for a better night's rest.
Thank you for taking the time to leave this review, Morna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
The representative was very helpful in taking good care of my problem. He was very patient with me and handled the problem professionally. I request that he gets a great reward for his efforts. Great job.
Thank you for taking the time to leave this review, Ronald. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
We have Brinks at home at our business. The customer service has been amazing. The few phone calls I've had to make have be super nice conversations. Love dealing with the Brinks family. We did not have a great experience with our business equipment, because it was not Brinks equipment. Our Brinks home system is all Brinks equipment and works flawlessly.
Thank you for taking the time to leave this review, Dawn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have been a customer for over 3 years, never missed a payment. My Wife got sick. She was late on a payment maybe three days, four days, they put the late payment on my credit report and it’s still there. We’ve asked them over 10 times if we can get that removed and they won’t. This is the type of company Brinks is?
Hello KB. Thank you for taking the time to leave a review. We recognize your concerns regarding your billing and reporting. We'd be happy to help address this and get more information from you. Pleas file a formal credit dispute from the credit agency that it shows from to begin the process. Thank you. - Paul H.
Reviewed Aug. 6, 2025
I have had nothing but good experiences with any agent I've talked to. Be it billing or technical support! Their team is helpful and courteous! Their prices are great for any budget as well! Unlike others systems I know someone is watching my back.
Thank you for taking the time to leave this review, Jonathan. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
This review is exclusively for Ashley who assisted me in canceling my account with Brinks. Ashley was very professional and courteous. She provided the information that I needed to make my final decision. She told me what each step would be in canceling my account.
Thank you for taking the time to leave this review, Jim. Thank you for sharing your recent experience with our team member, Ashley and how She was able to provide a great experience and resolve your concerns! We are sad that you are leaving, but wish you the best! If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Sheila was very helpful and polite during my Brinks call today. I appreciated her knowledge and quick support to help me with my request. She had great customer service and ensured I received everything needed during our call.
Thank you for taking the time to leave this review, Laura. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
I have been with this company for several years now. A couple of years ago I had to upgrade the system. The installer did a good job but didn’t hook up my interior alarm device. My alarm went off one night and I couldn’t even hear it. It’s terrible. I called to tell them I couldn’t hear the alarm and that I found the interior speaker was not hooked up. That is when they said they would send someone out and correct that but I would have to extend my contract an additional two years. I would go elsewhere if you need an alarm.
Hello Right. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 6, 2025
I had a laundry list when I called. Husband passed away and we hadn't been using the alarm because we were both home. It had low battery so we had turned down the chimes. Over the phone, I updated to new alarm code, chimes are back on and battery is ordered!
Thank you for taking the time to leave this review, Wendy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Needed some help with getting the insurance certificate.. Agent was, pleasant, patient and kind in helping me download the information from the mobile application. Very happy with Brinks alarm service.
Thank you for taking the time to leave this review, Melissa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Gail, the customer representative I spoke with today, was absolutely magnificent explaining to me what my options are for updating our 28-year-old security system. She scheduled the service for me and it was all completely painless on my part. I so appreciated her friendliness and patience with me (modern technology is an enigma to me).
Thank you for taking the time to leave this review, Heike. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
I was Very Satisfied with the Agent that Handled my Question. I have been using this company for years & they are always helpful & friendly. I recommend them to all my friends. In this day & age it's good to have an alarm system.
Thank you for taking the time to leave this review, Angela. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
My experience with Brinks has been a disappointment - no local service - I had to install my own equipment - poor quality camera and audio with no available rep to come and service it. I had the system removed and replaced with new carrier a week ago and I was never even contacted about disruption in my service - wow I felt so protected.🥹
Hello Lori. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 6, 2025
Service Tech was very friendly and kind, helpful, patient and knowledgeable. Answered all questions and addressed all issues and concerns. I was able to resolve all issues. I would wholeheartedly recommend to anyone. Thanks.
Thank you for taking the time to leave this review, Essie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Patricia was very helpful and easy to work with. She was knowledgeable and easy to understand. She moved me through the control panel with ease. I really thought she was a stand out as far as any reps I have worked with.
Thank you for taking the time to leave this review, Loren. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Ms. ** was very helpful to me. I really appreciate that she took time to really listen to my concerns, and did all she could to rectify the problems. She has great customer service. I feel confident all will be well for my upcoming visit.
Thank you for taking the time to leave this review, Vanessa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Friendly and knowledgeable service from the technician. Took the time to test the range outside my home too. AI initial contact “Veronica “ was the only negative as she kept misunderstanding my request.
Thank you for taking the time to leave this review, Carol Ann. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
Customer service agent handle my concerns with professionalism. She made me feel like a valued customer and assured me that my concerns would be addressed. The billing system needs to be tweaked to ensure double billing is minimized. Other than those issues the representative did their job.
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
Was going to cancel my service because of financial issues. Spoke with Ashley and explained my situation and she was very professional and showed empathy. She was able to lower my bill that fit into my budget,
Thank you for taking the time to leave this review, Susan. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
The service representative (Fred), was courteous, professional, and knowledgeable. He helped us address our technical issues and showed genuine concern for our satisfaction. He explained all of our options in great detail and made sensible recommendations for future service decisions.
Thank you for taking the time to leave this review, Larry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 3, 2025
I spoke the technical dept last Friday and the young lady I spoke to was very helpful & knowledgeable. She satisfied my technical needs and provided assistance for in the future. I recommend Brinks for your security needs.
Thank you for taking the time to leave this review, Willis. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 2, 2025
My experience was terrible. My cameras are not working, and nothing was offered to help fix the issue. Instead, I was told to call the loyalty department in a few days. Clearly, my safety is not a priority. I have been a customer for over 5 years. I am very disappointed in the lack of care that I have received.
Hello Erika, thank you for your feedback regarding your experience. Has there been any updates with the local internet? For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Reviewed Aug. 2, 2025
I am very satisfied with the service that I got to fix my Doorbell issue. Customer representative was very knowledgeable & took me thru all the steps till the end. I was made aware of some additional features on the web that I could update together with the representative.
Thank you for taking the time to leave this review, Manzoor. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Original Review: Aug. 1, 2025
I have been satisfied with Brinks overall but I do have a problem a lot of seniors would have. I've never had a security system with motion detectors. They are installed so high on my house, I have to climb a ladder which takes me to the edge of my deck, about 3 stories up. They only INSTALL so they won't come back to move them or replace the batteries or for any other problem. If it can't be fixed on line thru CSU, you're out of luck. All security systems may be the same way, I don't really know. If I had known that, I probably would have gone with another company that can actually come to my home to fix any issues that come up or not gotten a security system at all....
Hello Kathy, thank you for your feedback regarding your experience. Customers are required maintain their alarm system themselves, however we offer an additional service to customers to assist with repairs if you would like to, there is an additional charge for the visit, however. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Reviewed Aug. 1, 2025
Tawanda in Retentions was such a pleasure to work with!! Our security system stopped working randomly. Tech support was unable to fix over the phone so it was necessary for a technician to come to our home to fix. Because of the current plan we have, it would’ve been expensive and more expensive if we needed the equipment replaced. Thanks to Tawanda we were able to work something out so that we could remain a loyal customer to Brinks. She was attentive to our concerns and quickly gave us reasonable solutions. I can honestly say that Brinks is dedicated to customer satisfaction.
Thank you for taking the time to leave this review, Jasmine. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
This is a fantastic company which has absolutely magnificent service and wonderful employees. We very highly recommend their products and services to anyone who needs home security products and services.
Thank you for taking the time to leave this review, Fred. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
Today, I had the pleasure of receiving excellent service that truly exceeded my expectations. My representative was not only incredibly kind and patient but also went out of their way to ensure that all my questions were answered and my needs were met. Their helpful attitude made a significant difference in my experience. I genuinely appreciate the level of care and attention I received, and it reassures me that I can always count on receiving top-notch service whenever I need it in the future
Thank you for taking the time to leave this review, Kenn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
Gail was very understanding and listened to my concerns. Not only did she listen, she found a solution that met my needs. She was professional, empathetic, and supportive. Because of her service, I will remain a loyal customer to Brinks. Thank you Gail!!!
Thank you for taking the time to leave this review, Willis. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
Working together to cure a "low battery" issue, we found the problem and solution. It was easy to get technical support which is a rarity. Once the issue of the low battery was actually identified it became relatively easy to go online and find the items needed to cure the issue.
Thank you for taking the time to leave this review, Mitch. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed July 31, 2025
Excellent customer service, our Representative was Friendly and Professional. Our problem was resolved on the spot. It's so refreshing that we didn't have to go thru numerous prompts before we were helped. We were actually talking with a Human Being.... Wonderful! Don't change anything is my recommendation.
Thank you for taking the time to leave this review, Vincent. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed July 31, 2025
I am very pleased with the service that I received from Brinks customer service agent. She was very polite and, knowledgeable and professional. She guided me through the process of resetting my new internet service to my camera in doorbell charm. She was very patient and helpful. The problem is fixed and no time..
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed July 26, 2025
Brinks Home Security forged my signature in their contract and now state that I am in contract for 5 years. They will Not cancel my contract. They also won’t stop Providing services. I want to sue them and make a criminal Report. Beware, do not use this company. What should I do?
Hello Tamilyn. Thank you for taking the time to leave a review. We recognize your concerns regarding the service startup. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, the sales rep details and we will review this. Thank you. - Paul H.
Reviewed July 24, 2025
Their salespeople are liars. They will tell you that they are with your current provider and scam you into a contract. Our story is the same as MANY others who were not proactive in protecting themselves and found out too late. Call your current provider to verify any situations being described. You can also ask for their employee ID # to verify their employment using the contact options listed on the corporate web page (NOT DETAILS THEY PROVIDE). Don’t make the same mistakes we did. Do a quick search, you’ll see this story thousands of times over. We won’t get money back or any other resolution from the company, so I hope I can help at least one person avoid this.
Hello Kylie. Thank you for taking the time to leave a review. We recognize your concerns regarding the service startup. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, the sales rep details and we will review this. Thank you. - Paul H.
Reviewed July 22, 2025
I have had Brinks for a couple of years. I switched from ADT. The system has never worked the way it is supposed to since the day it was installed. I have had multiple equipment failures. I am constantly being hit with service charges for technician visits. Right now the system is partially down and they want to send out another technician. I should have stayed with ADT. I hate that I signed a 5 year contract. For the next 3 years I will have to worry if someone is going to beak into my house while I'm away away or lord forbid at home asleep.
Hello Derold. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment issue. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly. Thank you. - Paul H.
Reviewed July 18, 2025
In January 2023, I was scammed by Brinks Home Security (Skyline). I was previously a satisfied ADT customer. Someone called me saying they were from ADT and needed to upgrade my system to a newer 5G system because mine was old. My phone’s caller ID said “ADT” which is the only reason I answered the call. A man came to my house with an ADT badge with his picture on it. Once in my home, he said ADT was going out of business and was being taken over by Brinks security. He conned me into signing a new contract with Brinks with lies and false representation. It was a very long contract that he had me sign on an ipad that I could not read through. He said it was for the new upgraded panel.
After, I was being charged through Brinks and ADT still. ADT informed me they didn’t know who he was and that none of what he said was true. For the last 2 and a half years Brinks has refused to allow me to cancel my contract, stating I would be charged for a full 5 year contract regardless. The person who misrepresented themselves as ADT cut my ADT wires, took my previous 2 cameras from them, gave me one that he had on him and said they would be sending me another one. They have NEVER sent a second camera. This is a breach of their contract.
My security system has not been functioning since May 13, 2025. They still have not sent a technician to fix it and said they cannot till September. However, they continue to charge me for a non functioning system. They will not cancel my service despite numerous requests. I have paid my balance in full and they still will not allow me to cancel even though I know I am no longer under contract.
My contact information was obtained by Brinks (Skyline) illegally. Brinks used this stolen information to find and scam me: **. I am on the national do not call registry. That is how I know they obtained my contact information illegally. **. They have been sued by other ADT customers for the same reason: **. I have not felt safe in my home since 2023 and do not feel safe with a camera placed in my home by a scammer. Please stay far away from Brinks!! Why would you choose a fraudulent company to protect your home? Will be proceeding with litigation.
Hello Emerald, thank you for your feedback regarding your experience. Rest assured, we have located your account and we take all complaints seriously. We have noticed that your concerns are actively being investigated. If you come upon new information and need to submit it, please feel free to email us at socialmedia@brinkshome.com. Thank you.
Reviewed July 16, 2025
We recently had what was fortunately a false alarm. Brinks received the alarm, attempted to contact someone in the home, and when they receive no answer went to dispatch the police. The dispatcher told us he was unable to find our Police department number (their dispatchers are out of state), so after trying one police department number that was an incorrect number, the second number they tried did not answer, so the dispatcher said he gave up and just called her home and left a message that we should call 911.
Fortunately no one was being attacked, and everyone was safe. However, we have been paying a monthly fee for Brinks to provide security, and this incident clearly demonstrated that they would have been unable to send us help from the police department had there been an actual emergency occurring. I don't know why I would want to pay a company for perceived security, when all they do is recommend we call 911. Also, shouldn't the security company be doing at least a monthly check to ensure they have the correct Police department numbers for the customers they serve? Had this been an actual emergency, someone could have been severely injured or killed. It seems to me that when a security company collects a fee for providing home Security, then when an incident occurs, they demonstrate they are incapable of even dispatching police, that that would be a breach of contract.
I would never use Brinks again. We'll probably go with an alternative home monitoring system. It's frightens me every time I think about the years that we have gone to bed at night thinking we had security--and now we know we didn't. We're considering contacting the state of Washington and or an attorney to look at issues of breach of contract.
Hello Janet. We are glad that everyone is safe. Thank you for taking the time to leave a review. We recognize your concerns regarding the dispatch. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly. Thank you. - Paul H.
Reviewed July 15, 2025
A sales representative came out to my mother‘s home and told her that BRINKS had bought out ADT alarm system that he was going to update her equipment at no charge no contract and if she wanted to cancel their services all she had to do is return their equipment. My mom is 70 years old and was not given the proper information that she needed, as I drove up to her home. I saw the salesman at her door. I asked him would she had to go back under a contract. He told me no then I asked him Was there any extra fees. Will her bill be the same. He said yes no and then turn around and charged her card for $56. Come to find out my mom had signed into a five-year contract with them and was not told. She also wasn’t told that she had three days in order to cancel the contract regardless to all the lies that the salesperson told my mom the company was still not willing to cancel the contract at no charge to my mother.
The sale person also told my mom if she had any problems that she could contact him directly. Once my mom finally found out that she was misled by sale representative. She tried contacting him two or three times and he would not answer her call. The young lady that I spoke with that said she was a sale manager kept saying she understood what had happened but still wasn’t willing to cancel the contract. She also stated that there should have been an email sent out verifying the purchase of the BRINKS. Checked my mom‘s email. There was no email from them. I also asked if there was a I fee associated with early cancellation. She said yes, the whole amount of the life of the contract.
I am so sure that this is not the first time that a elderly person had been taken advantage of by a sale representative of the company. My mother was very dissatisfied and worried about the contract for days, and is still have a hard time believing that someone would take advantage her to this extent and yet there are no consequences for the sale representative who came out to my mother house so I would like to say beware of BRINKS their workers are very misleading. Elderly people please be aware.
Hello Brenda. Thank you for taking the time to leave a review. We recognize your concerns regarding service. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly. Please also include any details regarding the sales representative. Thank you. - Paul H.
Reviewed July 14, 2025
Don’t use them. They scammed me. I was told that adt and Brinks were the same company and they wanted to upgrade me. It was all a lie. Then I had an app on my phone. The app stopped working. I was told I had to pay more money to get it to work. I tried to cancel the brinks security but was told it’s going to cost me $1700. Don’t use this corrupt company.
Hello David. Thank you for taking the time to leave a review. We recognize your concerns regarding service. We'd be happy to help address your concerns. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly pending our investigation. Please also include any details regarding the sales representative. Thank you. - Paul H.
Reviewed July 11, 2025
2 years ago we had someone from Brinks Home Security come to our house telling us about Brinks. We told them multiple times no. They harassed us. They said they could make deals for us and everything until we said yes. We felt like we were forced into it. Fast forward 2 years later. We got an email from a credit collector saying we owe a lot of money from Lotus Security System. We contacted them back saying we never signed up for Lotus but we signed up for brinks. Turns out Brinks are partners with Lotus and the sales person never told us about being partners with no one. We thought we signed up for Brinks, not Lotus. It's all messed up.
We moved from the house we lived in and we tried to cancel. Emails, phone calls, everything but they would not answer emails, they would not answer phone calls. We didn't even get a copy of the contract. We thought we could trust Brinks because they are a big company. I felt like we were taking advantage of due to we were young and didn't know better.
Hello Kayla. Thank you for taking the time to leave a review. We recognize your concerns regarding service. We'd be happy to help address this as well as the cancellation policy with your and the terms of service. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly pending our investigation. Please also include any details regarding the sales representative. Thank you. - Paul H.
Reviewed July 3, 2025
I would not recommend. Our system stopped working. It was 4 weeks before a tech visited. The problem was not fixed. We were advised to shut down the system until another tech could visit 2 weeks later. During this time we were required to pay for a security service that was not provided. We canceled and were told we had to pay 30 days more while they "processed". We were not under contract and were paying month to month. We ended up paying for 4 months of non-service. Worst customer service and tech support I've experienced.
Hello Kim. Thank you for taking the time to leave a review. We recognize you have had system issues with your alarm system. We'd be happy to help address this as well as the cancellation policy with your and the terms of service. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed July 3, 2025
I had been with them for 8 years. They keep raising their prices and doesn’t care about their customers. Manager is also rude if you try to speak to them. Wish I never spend my hard working money on them. I will also tell family and friends to cancel their service and go with other companies. DO NOT USE THEM PLEASE! SCAMMERS!
Hello NGOC. Thank you for taking the time to leave a review. This does not sound like how we treat our customers. We would like to get more information about this incident, and assist you with your account. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed July 1, 2025
Witnessed customer service employee bully an elderly woman and would not allow her to ask any questions. They tried to force her into paying the amount and continued threatening her. They called multiple days and would not allow her to ask anything but only if she said she was ready to pay the money. They stated they did not need to hear anything from her and just needed her payment.
Hello Tilur. Thank you for taking the time to leave a review. This does not sound like how we treat our customers. We would like to get more information about this incident. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 30, 2025
Do not go with this company! I canceled my service 2 years ago and noticed in March that they were still taking the monthly charges and had been for the 2 years. I called again and told them to cancel and they said they would send an email, did not disclose that it was actually a DocuSign document. Nothing came in the email and I then received a threatening bill from them for nearly $200 with all sorts of late charges on it. I called again and we established that they had the incorrect email account.
When I asked them to remove all charges as the incorrect email was their fault I have to go to a supervisor who eventually said she would remove them. I received the DocuSign email at the correct email address and I signed and returned whilst I was on the phone to them only to be told I would have to pay for the 30 day notice period. STAY AWAY FROM THIS COMPANY. THEY ARE NOT WORTH IT. ADT ARE MUCH BETTER.
Hello Ian. Thank you for taking the time to leave a review. We recognize your concerns regarding our cancellation policy. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 29, 2025
I purchased my alarm system from Alarm.com. The subscription fee was reasonable until Brinks took over. They now want me to sign a contract with them for an increased fee for the system that I purchased. I called them to cancel a contract that they say I signed for in January of this 2025. I cannot afford the increase in price, and they will not cancel the contract as I purchased my own system to avoid a contract years ago.
Hello Nadzy. Thank you for taking the time to leave a review. We recognize your concerns regarding the service agreement. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 27, 2025
Even though we were discontinuing our service with Brinks, my representative Dominique, was very kind, courteous and helpful in the process. Didn't have any major concerns with Brinks, just opted to try another company.
Thank you for taking the time to leave this review, G. Glenn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! We are sad to hear you leave us, but please do not hesitate reach out for any assistance. – Paul H.
Reviewed June 19, 2025
I’ve been a customer for 2 yrs and the service is Terrible and I can’t get a TECHNICIAN to fix my issue and I’ve had this problem since AUG 9, 2024 and it’s June of 2025. Been making my payments and or course I don’t deserve credit on the account and NEVER KNEW IT WAS A 5yr contract. I was told nothing until I was trying to CANCEL MY SERVICE!!!! I was with ADT and I’m very disappointed in BRINKS.
Hello Judy. Thank you for taking the time to leave a review. We recognize that you are still having technical issues. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 18, 2025
After having Brinks for 3 years, I called to tell them I was moving and needed to transfer service. They quoted $250 to have a technician come out to install service. In addition my monthly fees would double. I bought a new (current) machine that is still in the box. They told me I couldn't use this 'new' machine and needed to purchase a new one. So much for customer loyalty and service. In addition, I called customer service and my assistant said she would call me back. After three follow up calls, she never called. I'm done. Oh and they refused to remove the charge for the house I vacated 7 weeks ago. Note, I called long before I moved.
Hello Carole, thank you for your feedback regarding your account concerns. Rest assured, we’d like to address this. We have located your account and will reach out to you in 1-2 business days. -Paul H.
Reviewed June 14, 2025
Brinks customer service and experience is terrible. Not only did they make me jump through numerous hoops to cancel, but after cancelling they charged me for an additional month of service that I never wanted. The product and service is subpar to say the least, but even putting that aside their business practices should make anyone stay clear.
Hello Dan. Thank you for taking the time to leave a review. We recognize that our cancellation policy was not what you may have expected. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 10, 2025
I'm so sorry that I switched to Brinks from ADT. I have been waiting since February for my second alarm keypad. The guy who signed me up, doesn't return phone calls. The guy who installed it finally got back to me after about six calls to customer service which is a nightmare to get through to. Now the installer tells me that the keypad that he received with broken and I have to wait for a new one. Mind you this is since February. Think twice before signing up with Brinks.
Hello Beth. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed June 2, 2025
I have been nothing but disappointed with our Brinks home security system. The technician who did the install was friendly, but sloppy. He left every piece of garbage (boxes, plastic bags, twist ties, styrofoam packaging) right where it fell. Cameras are not part of the package. We added cameras. The camera resolution is awful. The cameras pick up shadows of tree branches, spider webs, and potted plants as “animals” and uses up a month's worth of recordings during the first 3 to 4 days of a month. Then the cameras never turned on again until the next month begins. The cameras are a total waste of money! Customer Service is a joke. The service representatives who answer the phone have absolutely zero power to do anything to help the customer on the other end of the phone. If you are searching for a reliable home, security system with video, stay away from Brinks!
Hello Beth. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 30, 2025
The employee I talked to was very knowledge and when I was put on hold he would come back and let me know what he was doing. He was very polite and good. He is a definitely an employee that should be kept.
Thank you for taking the time to leave this review, Lorretta. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
Had an issue with the system and the technical support guy took time explaining the issue, and made sure I understood what needed to be replaced. I appreciated the patience and calmness he exhibited.
Thank you for taking the time to leave this review, Jonaye. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
This was the 1st time needing to call customer support for some sensor warnings I was receiving. The help I received was fantastic. They were able to quickly identify and resolve the issues promptly over the phone, avoiding any need for a technician service call. I was happy with the help I received today.
Thank you for taking the time to leave this review, Larry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
My representative was very nice and thorough. He was able to guide me and help fix the issues that I had with my alarm. He was a very patient man. This is a great company and I would highly recommend them.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
Excellent listening, problem solving skills, swift research and interventions to thoroughly and accurately resolve all present, and potential issues. Very pleasant, well infomed, responsive, professional approach with just the right touch of polite, courteous enthusiasm. The right employee to keep on the Brink's team!
Thank you for taking the time to leave this review, Barbara. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
Great customer service, very professional, easy to talk to, took care of all of my concerns, I had a problem with a previous overpayment but he was able to take care of that problem also, would highly recommend.
Thank you for taking the time to leave this review, Mark. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
I had a superb technical support person who helped me troubleshoot a problem with our system until it was resolved. My equipment is old but she worked steadily to get it working on line correctly. She was professional, patient, friendly, and fixed out issue.
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
Live Agent!!! That was a plus. Agent spoke slowly and researched my concerns in a manner that wasn't demeaning and gave an answer immediately. Following my concerns, agent offered other options for Brinks. I wasn't interested and she politely understood.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
The representative that helped me was great. Jonathan was not a robot reading from a card. He was a person helping a customer. He was knowledgeable of the product, he offered SOLUTIONS and I left feeling like I was listened to. I have been a very happy customer for over 8 years. The Brinks product is wonderful and the people that work there are the best. Thank you Brinks and Jonathan **
Thank you for taking the time to leave this review, Jason. Thank you for sharing your recent experience with Jonathan and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
No sense of urgency on this company, my house is unprotected and appointment 2 weeks away, same happen in other property so this is same experience in two different location. This is unacceptable and they should be liable.
Hello L. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account ensure we readdress this for you. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 29, 2025
I called in with several questions regarding a camera not working, sensors possibly needing to be replaced when I got new windows and a question about my bill. I forgot the woman's name who helped me but she was very nice and answered all of my questions. She reset my camera and was very helpful and patient with me.
Thank you for taking the time to leave this review, Dior. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
The technician answered all my questions and did a great job getting the help I needed and scheduling my future appointment. My frustrations were expressed and the technician took the time to understand and assure me my concerns would get resolved.
Thank you for taking the time to leave this review, Garric. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 29, 2025
The representative was very professional, knowledgeable and her customer service abilities were exceptional. She explained all of the answers to my questions; at the same time ensuring that if I needed additional information based on my questions she addressed all. I was very impressed. She again demonstrated her knowledge and that she also cared. KUDOS.
Thank you for taking the time to leave this review, Gene. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
We lost power for a few seconds and our security system stopped working. All it took was one call to Brinks Home Security and they had my system working in no time. The customer service rep was very pleasant, friendly, very knowledgeable and very patient. I'm very happy we chose Brinks Home Security.
Thank you for taking the time to leave this review, Antonia. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
Moving experience was a breeze. The call was fast and eased my mind on the process for moving. I was able to keep my rate for a long term of 3 years and in this economy, that's a plus. I truly would recommend.
Thank you for taking the time to leave this review, Analicia. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
I called in for support for my system. I've been having dropped sensors. A clear plan and appointment are now in place to resolve my issue. The representative was thorough, walking me through each step to find the best solution tailored to my needs. I truly appreciated the time and care taken to ensure everything was understood and resolved.
Thank you for taking the time to leave this review, Lucinda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
Customer service helped me right away with the issues that I had. Very knowledgeable and helpful. Never let me wait long and he was always checking up on me or updating on what is going on. Would highly recommend Brinks for their future needs on home security.
Thank you for taking the time to leave this review, Joji. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
Customer service was amazing. They went over the features of my alarm and I ended up extending my contract with Brinks for another 36 months with the same monthly rate. I have been a customer for 25 years and I am extremely satisfied. Customer Service was an absolute joy to work with.
Thank you for taking the time to leave this review, Nancy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
The technical support representative was very helpful and guided me step by step to quickly solve problem. He took less than 10-20 minutes to solved the problem i had. Was very patient and friendly. Would definitely recommend Brinks and thanks to technical support representative.
Thank you for taking the time to leave this review, S. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 28, 2025
Deceitful, underhanded, and downright fraudulent billing. I had a year to your contract. I did not renew this. They admittedly have no contract for services with me, but six months later sent me a bill for the entire years worth of Monitoring. Refused to clear my account. I’ve asked repeatedly for a contract and they have yet to produce one.
Hello Greg. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account ensure we readdress this for you. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 28, 2025
Andrew was was very knowledgeable about the system and how to resolve the issue. Very friendly as well. Our system was experiencing a modem network failure and after issuing a power cycle the issue was resolved.
Thank you for taking the time to leave this review, Emily. Thank you for sharing your recent experience with Andrew and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
Let’s see, had an installation appointment today. Tech never showed or called. Call my agent who couldn’t explain what happened nor did he make it a priority to fix the issue. So we called ADT and they will be at my home tomorrow to provide service. Wow this happened before I even got your service. AMAZING!
Hello Frank. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 27, 2025
I had a technician about a week ago who could not resolve the issue because she failed to ask me a critical question after the control was unplugged. Today, this technician asked me if the current has been cut from the panel. This made all the difference.
Thank you for taking the time to leave this review, Nwabufo. Thank you for sharing your recent experience with our team and how we we're able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
Joshua not only resolved my original issue quickly, but he also identified another potential problem I wasn’t even aware of and offered a helpful solution. He took the time to answer all my questions about Brinks’ products with patience and clarity. His professionalism, product knowledge, and willingness to go above and beyond made a big difference in my experience. Truly outstanding support!
Thank you for taking the time to leave this review, Bobby. Thank you for sharing your recent experience with Joshua and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
The customer service representative was knowledgeable and helpful in understanding my extended coverage. She offered to see if they could get $10 reduction on my monthly service, which helped a lot! She explained the charges and was very patient and kind. I received great customer care and would recommend their service to anyone and everyone! Thanks Brinks. Your loyal customer for life!
Thank you for taking the time to leave this review, Brenda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
We have been with Brinks Home for 19 years. The monitoring was good but the cost kept going up every year. We were no longer under a contract with them for several years. Finally I got tired of the price increasing and decided to shop around, we already had some ring products in our home and just decided to buy the rest of the security items and move our service to them because the price was a whole bunch cheaper and we were happy with the Ring products.
Thank you for taking the time to leave this review, Gina. Thank you for being a long-time customer. We wish that we could have spoken sooner to help with your monitoring rate concerns. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
Kameshia is an amazing technician. Her patience and warm personality put me at ease as she guided me to remove the sensors with low batteries, clean the prongs, press the tiny button 10 times, and to snap the sensor back on. She spent over 2 hours helping me. Being a senior citizen, I appreciated Kameshia’s guidance. She is a true professional and an asset to Brinks. Because of Kameshia, my wife and I decided to continue using Brinks. I suggested to Kameshia’s supervisor that she deserves a raise. And one day, I believe Kameshia will be the president of Brinks.
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with Kameshia and how sh was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
I called Brinks today to request a service call. Erica was the representative that helped me. She is professional, friendly, knew what to do and got it done. Brinks is very lucky to have her. Thank you!
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with Erica and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
We recently were switched to Brinks for our security and had confusion on how to pay our bill online. The customer service rep was helpful and able to help resolve the issue. Called and both people I spoke to were courteous and knowledgeable.
Thank you for taking the time to leave this review, Brenda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 27, 2025
Both times I needed help with our panel, the customer service agents were so very patient, courteous and helpful. The last agent helped me find the correct battery that we need online. She went above and beyond. Wonderful service! 😋
Thank you for taking the time to leave this review, Barbie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 26, 2025
Friendly service and efficient so I wasn't in the phone long to satisfactorily care for my concerns and get answers to questions. Contract length is rather long at five years but weak thought-out dashboard to help online service.
Thank you for taking the time to leave this review, Dawn. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 25, 2025
Danny, the Customer Service Representative, was very knowledgeable, professional, and helpful. He knew about the Brinks product and security alarm system, and patience with problems solved. I hope when my additional alarm system product order arrives, I can get Danny again. Danny, I hope you see this message outstanding, you represent Brinks well.
Thank you for taking the time to leave this review, Jeff. Thank you for sharing your recent experience with Danny and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 24, 2025
The technical support guide me step by step to make sure that my cameras was set up correctly, he was very friendly and he have a lot of knowledge of the Brinks system. I will definitely recommend brinks system.
Thank you for taking the time to leave this review, Ruben. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 23, 2025
I wish there were more Deandras in this world! Thanks Deandra!
Thank you for taking the time to leave this review, Juan. Thank you for sharing your recent experience with Deandra, and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 22, 2025
I spent an hour on the phone with customer service. My security panel was signaling an alarm for a smoke detector tampering, out of nowhere. Keep in mind, zero detectors were installed with my system, they were all in my house previously. The second call was an extremely condescending employee. The first and third employees were kind, and the third was finally able to resolve the issue.
Hello Kate. Thank you for taking the time to leave a review. I am glad that your system issues were finally resolved. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 22, 2025
I had the privilege of working with Felicia today. A huge asset for Brinks! She understood my needs, provided me the list of options and it could not have gone better. Her cheerful and attentive attitude made all the difference. Thank you!
Thank you for taking the time to leave this review, M. Thank you for sharing your recent experience with Felicia and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 22, 2025
I just had the absolute pleasure of chatting with Daniel from Brinks Security, and I have to say, I’m impressed! His friendly attitude and expert knowledge made my experience truly outstanding. I've been with Brinks Security for about ten years, and I've always been happy with their services. But Daniel takes customer service to the next level! Whether I had a question about my account or needed help with a recent issue, he ensured I understood everything and felt appreciated as a customer. It's nice to connect with someone who genuinely cares and knows their stuff. Thanks to you, Daniel, for making everything so easy and enjoyable! I wholeheartedly recommend Brinks Security, and trust me, if you get Daniel on the line, you’re in great hands!
Thank you for taking the time to leave this review, Mansoor. Thank you for sharing your recent experience with Daniel and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 22, 2025
The lady that I spoke with today was helpful. In the past, I have not had this experience. I feel that going with Brinks was a mistake. Sensor batteries were having to be changed all the time. The sensors stopped working on some windows. I called and asked for sensors but never got them. I was not told that I could have a technician come out to help. When I was with ADT, I did not have these issues at all.
Hello Susan. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 22, 2025
The service was ok, my husband didn't like the camera view at times, but overall we decided to go with a better fit for our needs. If we decide we made a mistake, we will return. Thank you for all your support.
Hello T. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help when you decide to return. - Paul H.
Reviewed May 22, 2025
Dear Brinks Home Security, Representative Michael did an excellent job resolving my issue regarding the missing statement. I am unsure if USPS lost it or Brinks did not send it, but my experience was unfavorable. After waiting several days, I logged into your website on 5/21/2025 and found my current statement dated 5/5/2025, with a payment due date of 5/25/2025. I prefer statements by USPS for security reasons, as I do not want direct access to my banking information. I have been using your services for 22 years and believe 20 days is insufficient transaction time given interstate distances. Please improve this process to maintain our relationship.
Respectfully,
Lonnie
Hello Lonnie and Heidrun. Thank you for taking the time to leave a review. We are glad to hear that your experience with Michael. We appreciate your feedback regarding the billing. We will keep your feedback for consideration. Thank you for being the best part of Brinks Home. - Paul H.
Reviewed May 22, 2025
Jodi ** took my call a few days ago. I called to ask questions about my system and to get her help resolving my concerns. She was the kindest, most helpful and knowledgeable customer service representative I have EVER dealt with! She was well worth taking the time to brag on to Brinks! Your company has given me peace of mind for years now and after the help I received from Jodi, I'm sure I will have many more good years with your company!! Thank you! Jan **
Thank you for taking the time to leave this review, Jan. Thank you for sharing your recent experience with Jodi and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
The agents are very knowledgeable and professional. No matter how difficult a situation is their level of the agents patience is superb. They walk you through troubleshooting steps and follow up with their customers to assure the equipment is working properly and all questions are answered.
Thank you for taking the time to leave this review, Ms. Thank you for sharing your recent experience with our team and how we were able to provide a great experience for so far! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
The support technician I spoke with made what I was anticipating would be a tiresome experience more helpful than I would have imagined. He fully understood the problem I was facing and was very reassuring by stating that he had the know how to resolve my problem. He was right! Not only did he recognize that my connection problem was largely due to my outdated key fobs but he gave me a tip for using my cellphone that would enable me to use the mobile Brinks app for arming/disarming my system until my key fobs arrived. Craig was superbly professional and personable. He allayed my anxiety and resolved my problem. He made me feel much better about Brinks' service.
Thank you for taking the time to leave this review, Shari. Thank you for sharing your recent experience with Craig and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
The young lady who helped me was very professional and kind. I could not have asked for a better person to help me through the process of closing my account. It was not something I looked forward to, but was necessary. I regret I did not get her name but it was late on May 19. She gave me a confirmation number of **. If you can track who handled that, you will know who handled my closing. She is a gem. Thank you for the service you did provide. Mary M. **
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
I called today about an issue we are having with our alarm system after a storm. Denise was very helpful on our phone call and spent 30 minutes with us trying to troubleshoot the issue. It was determined we needed a replacement part and she assisted us with that as well.
Thank you for taking the time to leave this review, Angela. Thank you for sharing your recent experience with Denise and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
I've been with Brinks over five years. Today I called customer service about my bill and spoke to Josh. He was very kind, patient and helpful. My issue was resolved. I can honestly say Brinks has been good to us and I recommend them.
Thank you for taking the time to leave this review, Nilsa. Thank you for sharing your recent experience with Josh and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
They were very helpful and resolved my issue quickly. They were quick and efficient to gather information and patient when talking me through the resolution. I am really impressed with their customer service.
Thank you for taking the time to leave this review, Tim. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
Always great customer service and willing to research issues for better results in fixing your problem. We have had several issues with cameras going offline and they always work to get them back up and running. It has been determined we think it’s the internet and not their cameras or system.
Thank you for taking the time to leave this review, Elyse. Thank you for sharing your recent experiences with our team and how we are able to provide great experiences for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
They are so confused... We were transferred to Brinks without any notification and without our consent from our original provider and we had nothing but confused conversations with Brinks ever since. It was frustrating and a little scary considering they were responsible for monitoring our security. Fortunately, we never had any incidences that required their action. Guarded recommendation.
Hello Randi. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 21, 2025
Edward took my call about an interesting and unsettling development to my installation and monitoring account. He was very attentive and thorough in trying to understand the extent of the problem. He was able to resolve the problem within minutes. He was professional and courteous. I appreciated how invested he was in trying to resolve the matter.
Thank you for taking the time to leave this review, Greystoke. Thank you for sharing your recent experience with Edward and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
The lady I had was extremely excellent! She was on fire and that her energy was fantastic! She helped every issue I needed solved. I mean, her personality was amazing! She was extremely professional and polite! Her customer service was on point! Please give this amazing lady a raise!
Thank you for taking the time to leave this review, Channell. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 21, 2025
High customer satisfaction with Brinks before I became a customer; very poor customer support after signing contract (2 back-to-back calls to tech support yielded hang-up on Brinks’ end). Unacceptable.
Hello David. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 20, 2025
We have been a Brinks customer for many years. They have always treated us well whether on the phone or in person. The agent I spoke with today quickly help guide me to an online solution for future needs. He saved me a lot of time. Thank you!
Thank you for taking the time to leave this review, Pamela. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 20, 2025
The representative that assisted me with my concern did an exceptional job trying to resolve my issue and I felt went above and beyond what she needed to do to try to do so. She was patient, attentive and if I didn't understand something clearly she had no problem repeating it. This is what customer service is suppose to be. I had to call back a short time later and spoke with another customer service representative and she did an exceptional job as well. I would not hesitate for a second to have them help me again. Thank you ladies!!!
Thank you for taking the time to leave this review, J. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 20, 2025
Dominque was wonderful, super friendly and compassionate. I was set on switching companies and trying a new company. She answered all my questions and concerns. She kept me on Brinks instead of switching companies. Thank you Dominque!!!
Thank you for taking the time to leave this review, Yum Yumm Fam. Thank you for sharing your recent experience with Dominique and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 20, 2025
Danny was GREAT! He quickly diagnosed and fixed my issue. It was painless and a wonderful experience with no wait time with a rep in Texas who was easy to understand and knowledgeable! I have been a faithful customer for over 15 years!
Thank you for taking the time to leave this review, Stacie. Thank you for sharing your recent experience with Danny and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 20, 2025
Excellent customer service. Answered my questions and recommended solution. Had to wait a little while for someone to answer my call. But no big deal. Representative was courteous and professional. Treated me with respect. She was also very attentive.
Thank you for taking the time to leave this review, Tyrone. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 20, 2025
Need to improve on how to TALK to a representative. Then one willing to help. I have two accounts. They don’t seem to be able to link them so I can get to both. I was finally able to get both updated working with a rep but I never saw the second account. They have techs that should be able to link the accounts. I’m bummed. Will it be the same next time.
Hello Benita. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 20, 2025
The automated machine wasn't helpful. Thank you to Nicole for helping me resolve my issue it was completed in a timely manner. Very knowledgeable and helpful and patient. Definitely recommend for future customers.
Thank you for taking the time to leave this review, Trey. Thank you for sharing your recent experience with Nicole and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
The Lady I spoke with great help, she took the time to understand my issues with the cameras and correct my settings so now my dogs won't trigger the cameras and lose the monthly recording data minutes on just my dogs. Great experience.
Thank you for taking the time to leave this review, Rodrigo. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
I have utilized Brinks for my Home Security since my home was built just over 20 years ago. I have been very pleased and feel safe & comfortable with the services/security they have provided. Wouldn't consider being with any other Security provider. Ray **
Thank you for taking the time to leave this review, Ray. Thank you for sharing your experience on how our services have made you feel safe and comfortable for 20 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
Representative provided great customer service by providing additional information regarding a contract renewal question. I really appreciated his answer which allowed me to make an informed decision.
Thank you for taking the time to leave this review, Lady. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
Desdene is a wonderful representative for Brinks. She was very helpful and pleasant to work with on the phone. She helped me with my problem quickly and efficiently. She offered several different options to help solve my problem.
Thank you for taking the time to leave this review, Cindy. Thank you for sharing your recent experience with Desdene and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
I called Brinks to discuss an issue we had with a glass break sensor. After working the issue thoroughly with the tech on the line, they were able to reset the sensor into its working mode and restored the zone. It was a great experience for me, hence the 5 stars. Thanks, Brinks.
Thank you for taking the time to leave this review, Dave. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
Alice **, thank you so very much for all your professional expertise, patience, knowledge and understanding in helping me decide about my transferring of my services, you were truly the help I needed!
Thank you for taking the time to leave this review, Delores. Thank you for sharing your recent experience with Alice and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 19, 2025
Essence was exceptional with helping me process my new system. She went above and beyond to navigate thru the process to ensure I was taken care of as a disabled veteran. Please acknowledge her and show her the appreciation she deserves. Thank you!
Thank you for taking the time to leave this review, Pennington. Thank you for sharing your recent experience with Essence and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 18, 2025
The representative was attentive and appropriately responsive. She is indeed an asset to your organization; she is the only reason I am taking the time out to respond to your ridiculous request for me to sell your services for you.
Thank you for taking the time to leave this review, Elissa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 18, 2025
Another great experience with Brinks customer service. The young lady patiently walked us through each step and called us back, as promised, to allow time for the camera to reset. Her professionalism was greatly appreciated. My video camera is operational again after it failed to work when a new Verizon router was installed. Thank you!
Thank you for taking the time to leave this review, Sandy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 17, 2025
We wanted to stop a female voice announcing every time a door opened in our house. The consultant was very clear explaining what needed to be done as I stood before the console. Very easy & clear with instructions.
Thank you for taking the time to leave this review, Carol. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 17, 2025
Great customer service when there was a connection issue with the panel. The rep took time and was very patient walking me through everything. The app is great and easy to use. It has been very reliable.
Hello Mare. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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