Brinks Home Security™ Reviews

Mahonry was very helpful. It was a pleasure. We made sure we understood each other and that my questions were all answered. He made sure I was connected to a technical representative before he hung up.

She was amazing, quick, easy and professional. She made things simple and easy. No funny business and to the point. She made my decision easy and affordable. Thank you for making my call so effortless.

I had an issue with a sensor on my door. After working with the tech by phone we determined that the sensor had gone bad. I contacted my customer service representative the next day and they set up an appointment to have a new sensor installed on my door. The whole process was quick and easy. Everyone involved was very friendly and helpful.

I received excellent support on my call to aid in replacing the Control Unit Battery. The support technician was very helpful in accomplishing this task. The support tech helped in making sure of the proper locations of the transformer wires on the control unit.

1st it was easy to get to any appt. without going through a long list of commands. 2nd I did not have a long wait time to speak to a live person. After I stated my issue it was handled in a timely manner. He was great.

Great company to work with! A real human always picks up the phone!!! All the staff are knowledgeable and friendly. I have never had an issue that was not resolved quickly. I know there are a lot of security companies these days but there is no greater comfort than having a responsive company. I always know someone will be there if I ever experience a security issue.

I was having difficulty with an aging door contact. I contacted Brinks who was able to find a compatible part and ship it to me. They were persistent in making sure my needs were addressed and they were shipping the right part.

Brinks has been very supportive and assistive to me! I was originally linked to Brinks by a 3rd party seller, but when they stopped operating, Brinks seamlessly resumed my service directly. In a recent alarm scenario, they responded quickly and followed the communication paths as planned. We were unable to answer the call so they quickly sent a patrol car to confirm the home wasn’t compromised. They have been everything we would expect in a home security service - and more! Very happy to be a Brinks customer.

Paige, was so patient with me. Being a Senior citizen that was important to me. She offered me a plan that will help afford techs and parts. It never was offered to me in the infancy. I so desperately needed this plan my door camera has been out for almost a year; of course, I can’t afford a tech or a replacement. So Paige is so amazing a true asset to Brinks. Grateful.

We’ve been with them for years! Customer service is splendid! Prices are the best around! Equipment is easy to install and use. Just had a call with them today and resolved issue with card quickly and friendly! I’d recommend them!

I would not recommend Brinks Security to anyone. I have been a client of Brinks since 2007. I had an issue with them for a payment that I know that I made and even with proof they still insist that I pay again. After paying I disconnect with them and went to another provider, to my disbelief, they sent me a check for overpayment for the same invoice that I had the query about. I went with Monotonic, who later sold out to Brinks, so here I am with Brinks again, and once again having an issue the an additional payment that they are charging me. Don't even ask to speak to a superivisor, you will never get one to call you back.

My experience with Brinks has been mixed. I inherited them from my previous company which I wasn't thrilled about but didn't really have a choice. Overall the service works and has been good, the equipment I have received with the prior company has lasted at least five years. I recently noticed that my bill had crept up to a whopping $62.00 a month in comparison to the alarm I had just set up with SimpliSafe for my father for $31.00 a month. When I called to see if they could offer a more competitive price I was offered the amazing discount of first $5 and then when I said that would not be enough they increased it to 7 dollars. At which point I told them I would like to cancel service as I would be moving to SimpliSafe. Only when going through the cancellation procedure was I finally transferred to somebody with the "authority” to make the monthly rate more competitive.

I received excellent customer service from Cynthia. She was able to handle my request with professionalism and friendliness. I've had good communication with Brinks throughout the process and I would recommend them to others.

I called Brinks several times to ask about disconnecting my service. I didn’t realize that the contract renews after any change that you make. No one would work with me. Trevor and his manager were both compassionate and supportive, he lowered my bill until the contract expires. I am not even using the system anymore.

My technical representative was absolutely OUTSTANDING!! She resolved my issue and erased the error messages and got my door lock back online!!! She would not stop until everything was correct. Thanks so much!!!

I recently had new windows installed in our home. The configuration of the new windows required 12 additional alarm sensors. The Brinks representative did an excellent job determining the sensors I needed. He was very courteous and knowledgeable.

I blundered for the second time in my home alarm history. Changing my outside walk itinerary I forgot I had activated alarm and didn't "identify" myself fast enough. Fortunately, all three Brinks helpers I spoke to on the phone (two were tech persons) bailed me out. Their discovery of low batteries in motion sensor detector set me into motion to buy replacement lithiums. Now all's well. I compliment every helper for their empathy and patience as we conversed on my challenging obsolete land line!. They patiently saw me through resolution of the problem. How they watched over me in time of need meant the world to me. Thank you, all!

The app and the coordination of the live customer service has really improved over the last couple years. In fact up until about a year ago, I was ready to not renew. However, they have greatly improved in the technology with the Customer Service has reinvigorated my faith in Brinks.

Hi, I called Brinks to explain that I received a message that my key fob had a low battery and where/what kind to purchase. The lady I spoke to said since I have a warranty on my account that she would send them to me…I received two new key fobs with four batteries. On that call I also mentioned I think my motion sensor may need a battery as well so I wasn’t sure if the batteries I received were for the sensor or extra batteries for my key fobs. I called Brinks again and the lady I spoke to tried to help me change the battery in my original key fob and we found out those batteries were incorrect for my original key fob. We decided to program one of the new key fobs I received and found out that the batteries I received matched my new key fob and continued to set it up but could not get it completely done. She suggested to call back in an hour as maybe my system needed that time to connect.

My telephone call to the customer service representative, Amir was outstanding! He provided clear and detailed information regarding my inquiry. Amir was courteous, professional and personable. Thank you Amir for assisting me today as my inquiry was completely resolved.

I recently had the pleasure of working with a support technician from Brinks Home Security, and I wanted to share my experience. From start to finish, the technician was nothing short of professional, patient, and highly knowledgeable. They took the time to guide me through the process of adding my security cameras to my Brinks system, ensuring that everything was set up correctly and working smoothly.

I would simply not recommend Brinks Home Security to anyone. I was offered a free home system if I stayed with them for another 3-5 years. I did and I came to realize that the system wasn't free. I was financed by GreenSky. I have to pay for the system after I paid off my balance with Brinks, then Greensky reported me negatively to the credit bureaus that I owed them. Do not take their free offers. It's not free.

I’d recommend NO security over Brinks. They are rude, heartless, scripted, argumentative, and looking for any reason to extend your contract and raise monitoring prices. I’ve had to move a few times, each time I have to buy new equipment and/or increase my monthly costs. They also start over the 60 month contract. Honestly, the worst company I have ever done business with.

The agent was incredibly helpful. She walked me through every step to help fix the system. As she did it she was clear, kind, and patient. I am very appreciative of her information and that it was delivered.

I can't say enough about the excellent service I received from my Brinks security agent, Avagay! From start to finish, she was professional, patient, and extremely knowledgeable. I recently received a new modem and was having trouble reconnecting my security system. Avagay walked me through the process step by step, ensuring everything was properly set and functioning. She went above and beyond to make sure I was comfortable with the system before ending the call. Her friendly attitude, expertise, and commitment to customer satisfaction made this experience stress-free. I spoke with her manager, Dewayne afterwards and was just as please with his demeanor. I highly recommend Brinks Security, and I give my agent, Avagay, 10+ customer satisfaction rating! Thank you for your outstanding service!

I want to thank the Brinks tech for all of his assistance with setting up my camera's notification for our cellphones. The tech knew exactly how to resolve my issues. He was very friendly and knew how to fix my problem.

My Service Assistant was Knowledgeable, Friendly, and Professional in helping me order the Power Supply that needed replacing. She also helped me secure the Maintenance plan that will cover my system and cameras!

Making a phone call to Brinks was the best decision I made today. I was able to speak with one of the friendliest representatives I have spoken to in a long time. I believe her name was Tomeka, I should have written it down. She was so friendly and professional, even asking how my day was going. She went above and beyond to help with my problem and offered to send out a couple of sensors that I have had trouble with. She even helped lower my bill. I am appreciative of representatives like her, we need more of them. Thanks Brinks. I am a happy customer.

Associate was friendly and took time to tell me more about my options and that convince me not to look for another monitoring company. My system hasn't been truly operational for a minute, so I was very glad that I made the call this morning.

I called about increased charges. I spoke with Chloe, she patiently listened and promptly addressed my concerns. She was pleasant and professional. Helped me lock in a significant savings. Who doesn’t need that in these times? Kudos to Chloe! Keep up the great work. She was a great demonstration of how Brinks values their customers.

Had a couple of issues that needed assistance with. Customer service was kind and helpful and we were able to fix all the issues. Very helpful. Would definitely recommend Brinks to friends and family! Thank you Brian

The gentleman that I spoke to was courteous and understood my problem with my system. He offered me a discount on my service and fixed the problem I was having with my system. I give him 5 stars. Good customer service.

Tech support Rackel was great. Still not sure why I have these anomalies. A fire detector, Co2 monitor, water leak sensors go off but no explanation why. I called to ensure my concerns of personal protection devices are going on and offline.

The tech was very knowledgeable and quite cooperative. She kept working the issue until it was fixed. This took a bit of time but she was quite persistent in her efforts. When she was done with one fob she got the other working as well.

We have had a positive relationship with Brinks Alarm. They are reliable and consistent in service. Recently we opted to cancel our service, not due to anything related to Brinks Alarm. The two representatives were helpful and walked us through the process and did their best to try and save us as customers. They were kind, thoughtful and friendly. I want to give a shout out to the two that helped us - Tuana and I believe Sheila (sorry about this I didn't write her name down while talking - but if Brinks looks it up, please give a shout out to both of these team members). They did their best to try and retain us as customers.

Christopher was my phone technician. He was very patient, knowledgeable, and personable. (I waited less than a minute to be connected!) He walked me through the steps as if he were there with me. This is a wonderful company and I highly recommend using their services!

Valda was my technical advisor today that assisted with multiple tasks to get my alarm system current and running. I am very grateful for the level of services that I received and appreciate her thorough, patient, personable services. All of my issues were resolved and I want to say thank you three thousand times for her professionalism.

Eric was a pleasure to work with. My system was sending me a low battery message and even though I changed the battery I was still getting the message. Turns out I was changing the wrong battery as the actual problem battery description was incorrect. Eric corrected the description name for me and waited on the phone while I changed the battery that needed to be changed and confirmed that the system was working correctly. I had dreaded calling and anticipated a long wait but was pleasantly surprised at how quickly I got a live person. Very happy.

Brinks is amazing… But Skyline Home Security are scammers… Their sales guys will say that Brinks took over ADT to switch your services and then they will make you sign a contract but they will use your signature to sign another contract with different terms and conditions from the ones you originally signed up for.

Shady Company. Do not use. Predatory business preying on senior citizens. They have refused a simple cancel service request and continue to generate fraudulent charges and bogus fake contracts. Beware of the company!

The agent address my concern in a proffessional manner with a friendly attitude. She introduced the options with grace and I was able to decide what is best for me. I was so grateful for the way she cares and value my concern.

On this date 03/18/2025, I had the pleasure of speaking to (Nicole) at Brinks. I found her to be very (knowledgeable, precise, extremely helpful, & has a very good sense of humor). It was the highlight of my day....

Katie solved ALL of the difficulties that I was having with my Brinks Alarm System. She was knowledgeable, patient and kind throughout the entire process! Thank you for providing an absolutely top notch technical support experience!!!!

Your Brinks Representative was especially helpful in my needs to get my problem solved. He did it with patience and resolve, glad you have Nathan on your team. Thank you very much for all the help your company has given to me.

Let the buyer beware. We were Brinks Customers for years. Sold home and relocated. New owner refused to take over monitoring with Brinks due to poor performance. We in turn attempted (by booking 30+ days out) to have Brinks install equipment in new home and monitor. They were a no show and when contacted they could not come to property 60+ days (a total of 90 day wait) leaving our home unprotected but they kept charging the monitoring fee even though they couldn't provide equipment. Would not cancel due to their failure to install.

The use of chat for handling a complex issue is not appropriate. Using a cell phone to chat and also to work online in the Brinks application on the same device is difficult and at times impossible. If you get disconnected as you go between screens the entire process must be repeated. The chat contact should at some point realize the chat approach is not working effectively and turn the issue over to an online tech. It took two days to determine that I needed a service call to fix our issue. Now we wait over a week. Why do I pay extra for a system service agreement if I have to be without security service that long. In the past a conversation with a tech enabled correction of the issue on one call. I'm sorry I signed a 3yr contract. Never again.

I had another company that Brinks bought out. Never notified me just started charging me. The uncanny thing is with the other company never had any problems with my door locks. Now I am on my third lock - they have replaced twice and both lasted two weeks and then stopped working. I am paying high prices for a security system with no security at all. They wouldn't send me another lock without getting a contract. Now I have emailed several times that I am paying for a security system with no security and don't tell me they don't see all the errors that come up and on top of that they want me to pay another 250.00 to have someone come out and fix the problem - how do you fix a problem that you created and then want me to pay for.

I was having issues with my motion kitchen, living room and hallway detectors. The cameras were not detecting motion as well and the control panel was not functioning. Brian who was the person who help me was excellent. He explained every step he was about to do before doing so. He assured me that he was not abandoning me while he determine the cause of my problems. After running test and having me do several actions, everything was back in running order. Great service, professionally at all times and me, A Satisfied Customer.

Isba M. was polite and helpful. She provided fast and friendly service, and that is appreciated in these times when excellent customer service seems to be non-existent. Thank you again for reminding me that people still do care about doing a good job.

I received an offer from Brinks Home Security about extending my account with them. The customer service rep was very helpful and in fact she was able to extend my account and locked it in for 48 months saving me $10.00 a month. I am very happy with her great customer service.

I would not recommend Brinks, we had problems with the system the whole time we had them, and they could never fix the problem, and the doors and windows were always over rode and didn't work, the only good thing was the cameras and they did work inside and outside!

I called to inquire about adding additional products. The rep was very helpful, when on hold, she constantly checked back informing me what she was doing. She answered all my questions and showed examples of different products. She explained the steps to have the tech install the products and also the different way to pay for the products. I was extremely pleased with her knowledge and professionalism.

After 5 events on 5 windows, I replaced the batteries in the sensors. Those 5 events would not clear from the keypad or app on my phone. I called BRINKS Home Security and spoke with Jackie. Jackie is very professional, knowledgeable and helpful. She walked me through each sensor to "test" to try and clear the events and to verify whether or not sensors were "bad", they are 9 years old. The 5 events were able to be cleared and we're up and running full speed again! Kudos to Jackie for a job well done! We appreciate it.

This is by far the worst security company; don't believe anything they say. They will underhandly try and continue your contract and lie about charges and surprise you at installation with additional charges. Greedy Bastards!

Broke my doorbell back plate when trying to tighten the screw. Call Brinks and talked to Kevin who was very helpful in identifying that the back plate could not be purchased at this time. Seeing that this was no fault of mine that the back plate was not available Kevin worked it out to have my entire doorbell replaced and no charge to me. Was very grateful for the help and very satisfied with the result. Thank You.

From the customer service representative to the tech it was such a pleasure of working with them both. All my issues were resolved with one phone call. The tech was so patient as we removed the old sensor to the new sensor. Thank you both.

This is my second review. My doorbell camera was installed on Feb 20 2025. My equipment has not worked at all. The technician has been to my home 3-4 times. Our last conversation, he was to come replace the equipment. That was about 4 days ago. I haven't heard from him since. I called to cancel my service and was told by an account manager that I would still have to pay for equipment that does not work. No way on God's green earth would I do that. The account manager was unprofessional, she insisted on talking over me. She would ask a question and get loud before I could answer.

I have never experienced worse customer service in my life. After being a loyal Brinks customer for 13 years, I attempted to cancel my service in July, but they refused to process the cancellation and continued billing me. When I called to resolve the issue, they demanded $179 just to cancel, despite the fact that my service was not even working. Brinks was willing to risk a 13-year relationship over $179, showing complete disregard for customer loyalty. I was even open to finding a fair resolution, but instead, they tried to double my bill from $29 to $67 for a new service—an outrageous attempt to squeeze more money out of me.

I had Brinks Home service for 25 years. My ex-wife tried to cancel the service, which had not worked for 12 years, in October 2024. She informed them that the system was not being used and requested cancellation. They stated that I had to cancel it myself, which I did. However, they still billed me $322.91 for a service that was never provided. Do not hire these people for your security— They care more about your money than your safety.

This company messed up my credit for $127 after I changed a card. What was even worse was that they were rude and extremely uncaring when I called to make a payment. They will tie you up for long contract. Please read carefully and run....

Received excellent Customer service from Brinks Security. Able to get request handled quickly. Very thankful I was able to get through to talk to a live person so quickly. Customer Service Rep very competent and friendly.

Please I beg you go somewhere else. DO NOT make the mistake I did!!! It’s a waste of time. The cameras always need rebooting. Several times I’ve had delivery drivers walk up my driveway to my front door and the cameras did not notify. They charge for everything including the technician to come out and fix the faulty equipment. It’s all a scam

I've had Brinks one month and when I signed up, nothing worked. Literally not one thing. They expect you to pay 36 months of a contract in full to cancel with them or longer in some cases, at 100% of the contract price even when not a single thing works and they won't send anybody out to fix issues after claiming they will. They con you into signing the agreement without explaining anything to you first. I will never recommend this company to anyone I know for as long as I live. This is by far the worst security company on the market.

They sent technicians with minimal training if any to install the system. They lied about the duration of the contract. We had a break in. The thief was in the space for 3 minutes before motion sensors alarmed when armed away. When I asked for them to explain some issues with the system they didn’t respond. Worst alarm company I have ever done business with! Run from this company!

We called Brinks because our electricity had gone out during the night, and even though the electricity had come back on, the alarm system would not work. The gentleman stayed on the phone with us, taking us step-by-step, until the alarm system was working again.

Brinks is an unreliable company. The seller did not deliver on what was promised, and when I contacted Customer Service, they attempted to charge me $800 to fix an issue that was their responsibility. I lost my money and am now stuck in a three-year contract with them. I do not recommend this company.

Customer support is always very easy to use/understand and helpful without attempting to sell you more services or anything. We've had other leading security systems and Brinks blows them out of the water. I'm also a peace officer and whenever we get burglaries and alarms, Brinks is by far the best to deal with as an LEO to obtain victim's info and contact information.

I had a sensor that was not working on our back door and needed to learn more about the system, as my husband was the one who ordered it, but he passed away about a year ago. Brinks sent me a new sensor, but I didn't know how to install it. The gentleman who answered the phone today was so helpful and walked me thru everything! That level of customer service is hard to find these days and I am feeling confident living alone in my house now that it is all working and I know how it all works. Thank you very much - from a grateful widow.

Signed up the security system back in 2019 and I'm still stuck with them because of the complicated contract terms. I had no issues with their service until I moved within the state in October 2023. I had to get new devices just to update the existing security system devices in the house during that time Brinks customer service guys talked about a discount that will be applied only if the contract was extended.

Very prompt and friendly service. The tech was knowledgeable and fixed my sensor problem in minutes. Very willing and able to fix all my account issues. I would recommend Brinks Home Security to everyone.

Give the guy that helped me a raise. He deserves it. He went above and beyond when my wife and I were having issues with our account. He was also quick and very knowledgeable. Again, give him a raise, a big one.

Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!

I had a couple of follow up questions, so I called the tech support center. I got a quick response (< 30 seconds waiting), and an intelligent and helpful rep with appropriate feedback. The whole process took only about five minutes.

Brinks Technical Support is topnotch, no voicemail, answered on 1st ring. Very knowledgeable and professional support rep who understood issue immediately and walk us through a short step by step path to fix issue promptly. A total of 14 minutes, great service!!!! Highly recommend!

Excellent technical support. The technician was thorough and considerate. He also made great suggestions to enhance my service relationship with Brinks. The wait period to get to a technician was lengthy and the never ending ads and reminders that someone would answer soon was annoying. All in all my issue was professionally handled and next steps put into place.

My alarm went off in the middle of the night while I was out of town. I didn't hear the phone so didn't respond. I called the Brinks help number in the morning. We talked through any issues I had had and decided it was probably a faulty sensor. He checked my system and everything else looked good. I told him I would have my neighbor check to make sure everything was good. When I checked my ring camera, I noticed the police arrived within 10 minutes of the alarm. I was very pleased with the help from Brinks Service.

In general my concern was resolved, but there were some pretty significant hiccups along the way. Over a period of 2 days I spoke with different agents both in technical support and retention. My biggest concern is that I was told different information from different department employees. Technical support was very helpful and planned to send out a technician to replace a defective component of my alarm system. One agent told me he would call me on Monday, this was Friday. I never received a call.

Brinks is ROBBING me each month. I signed to renew my service, at a discounted rate for 24 mo. After 24 mo, I asked when Is my end of contract. In their small print, "click to agree", Brinks adds an addl. 36 months. BRINKS STEALS FROM ME EACH MONTH. How do I trust them for home security, when they are BLANTANT SCAMMERS AND THIEVES THEMSELVES!

I have been a Brinks customer since they were Monitronics, I think about 24 years. My last keypad update was approximately 15 years ago, and at this point in time I have a keypad that is inoperable. In previous situations as this, I was offered free upgrades with a 3 year contract, and all has been well and good. I called Brinks on 12/06/24 and spoke with the technical assistance department, who referred me to the contracts department, whereupon I agreed to a 3 year contract with a free system upgrade replacing my non-working, outdated system, plus a small price reduction versus my previous contract. On 12/09/24 I was contacted by Bradley at **. (Spoiler alert: He will never reply to an email). Bradley said the next available appointment was 01/03/25 from 8:00 a.m until 5:00 p.m. He asked me if that was okay and I replied affirmatively.

Quick help and he did a great job helping me. Polite, easy to understand. Nice to have help keeping the security system working. Keep your home safe from the bad guys. Get an alarm system! Thank you!

Absolute garbage company. They are very difficult to deal with if you try to cancel. My family moved from OK > to AR and we needed a relocation plan.

I have an issue with my home security system. I contacted Brinks Home Security Technical Assistance. Using virtual communication, they attempted to walk me through a fix. After several hours, it was determined that a sensor I had ordered may be defective. An older model was to be ordered, unfortunately the one that arrived was the same as the one that had caused problems previously. I called Brinks to request a technician come out and fix the issue. I was told about the company's repair and replace plan and immediately enrolled in it. I will now have a technician out to look over the system and get up and running. The gentlemen who assisted me were very polite and considerate. They made every effort to make this tedious process as pleasant as possible. Thank you.

Very bad customer service!!! They don't have enough experience or even any experience because of their stupidity!! They bring people who don't have experience to work or deal with customers... knowing that I have been their customer for a year and a half and I paid the bill on time. I asked them to send me a sensor for the front door of the store because the old one doesn't work and they sent 3 sensors!!! Every time they make a mistake and send the same error because it doesn't match the camera system and I called them to send the correct sensor and they sent the same mistake again.. After the fourth time they hit the target and after a long period of suffering by calling and wasting time and headache because of their stupidity...

Warning. Do not use Brinks under no circumstance. They are misleading when you move and add months to contracts so you can never get out of the fleecing of your hard-earned money. They tell you that it is a 36-month contract but they secretly add your remaining months at your previous address and then they add month to month without informing you that the contract expired. Bad company, run to another more company with integrity.

A trouble alarm sounded this morning at 9:30 am and I didn’t know what it was. I tried clearing the panel but it wouldn’t reset. I called Brinks and spoke with Gregory. He was kind, professional, and knowledgeable as he diagnosed my system. It was a failure to communicate between the alarm and their equipment. After going through all of the checks of the system he had me go into the panel and unplug the backup battery as well as check other connections. Being as this is not my forte, Gregory had to be very patient and wait for me to unscrew the panel to get into the inside.

I asked the Brinks Home customer service representative to assist me with a control panel issue. She was courteous, efficient, knowledgeable and very professional. She walked me through the process step by step and explained not only what to do but also why. She resolved the problem in a matter of minutes.

Cedric was amazing at solving my issues in one call. He asked follow-up questions and reassured me that he will send me a replacement door contact. He also provided me with the local company that installed my cameras. Great customer service!

The customer service was good. I had questions and he had the patience to answer me. Thank you. Then he walked me through troubleshooting my issue with the alarm and was very methodical in his reasoning. Thank you.

Unbelievably friendly customer service. My tech was great at keeping conversation going as we waited for certain reboots and connections to happen. Keep up the good hiring! Customer service is a lost art!

Brinks customer service is terrible, they will also send your account to collections without informing you. They will use Zion collection agency to scam its clients, buyers be aware and learn from others.

Brinks feels like a home security front end to a debt collection business. In my opinion their business practices are unethical and predatory. When we tried to cancel we did the following: 1) I submitted a cancellation request through an email cancellation address on the website (it's now taken down). The email bounced immediately. 2) We called to cancel and spent two hours going through escalations of people trying to convince us not to cancel. Brinks finally agreed to send a cancellation email with a cancellation document for e-signature; it never arrived. 3) We really really wanted to cancel and nothing was working, so we mailed a check with CANCEL written all over it (worked in the olden days, not with Brinks).

Stay away from this company. I started as a LiveWatch customer. It was a great company with great customer service. Brinks acquired it and it has been going downhill since. I had to wait one month to get a video call to fix my issue. I was told after half hour of taking the panel apart that I had to pay $250.00 to replace a computer chip. Brinks technology is obsolete. I was told by the retention department that they would not charge for the part if I would agree to pay $10.00 a month more and extend the contract by 6 months! When you do the Math it ends up costing more than the $250.00 part. The company does not recognize long time customers and the importance of reputation and repeat business. They have no understanding of the golden rule. I am not surprised of their 1.3 rating.

I've had Brinks for about 6 years. No trouble with them until I tried to cancel. I called to cancel and they offered me a couple of discounts which I declined. They basically said ok and we hung up. I was still charged the following billing statement so I gave them a call. They say that I was told that I would get an email with a link to complete the cancelation. They never told me that and that is why I was still charged. They say that they have a transcript of the call so I ask for it and they say that if I want it I would have to send a subpoena for it. Seems to me they are just finding ways to swindle people out of money. I will never use them again for home security.

Hello, I recently installed Brinks Home Security with cameras. I spoke with a sales agent (Ty), who confirmed all the pricing and plans. He assured me that my total monthly bill would be $72.99. He also mentioned that they would add Brinks Home Plus (an additional $7.99) and that I could remove it after installation. I called customer service and Ty to cancel the service, and they agreed to cancel it. However, when I checked my bank account, I noticed two deductions: $84.99 two days after installation, and another $64.99 seven days later. I was shocked and contacted customer service, but their response was unsatisfactory. I also tried reaching out to the sales agent, Ty, who confirmed everything before I signed up with Brinks Home, but he never responded. This has been a total mess. I’m unsure how to proceed with canceling, especially since I signed a 3-year contract. I would not recommend Brinks Home.

Complete scam!!!! Nothing works and called and made an appointment to get someone to come fix it and they never showed up and didn't even call. I originally signed a 3 year contract and now they are telling me it's 5 and they keep demanding money for a system that doesn't work and offer no way to even fix it. I ordered the system because I had a stalker and wanted to be secure but if I would have known the truth about this company I sure would not have put my trust in them.

Too expensive, no itemized bill, overcharging, promised to buy out my previous alarm company and they didn’t. Targeting older people with not telling the truth about prices. Customer service promised to call back, it never happened. They are the worse company. Don’t go with them.

I’ve been an Alarm.com customer for eight years, but my recent experience with their customer service has been incredibly disappointing. Two of my devices—a smoke detector and a carbon monoxide detector—stopped working, so I reached out to get them replaced. Instead of simply helping, I was told I’d need to subscribe to a warranty service for an additional $19.99/month to get the replacements.

I moved and have been trying to get my system moved for a month. There is no one in my area so they say it is my responsibility to get it moved and will not let me out of my contract. They want me to install it myself. Ridiculous and so frustrating. I don't know how to do that and shouldn't be expected to.

This is the worst company EVER! The cameras have very poor acuity /poor vision. The cameras most often don't work, and when you call for technical support, the staff (the ones who don't speak English well), who you will get most often, are very rude and disrespectful. Please THINK TWICE before paying for this type of service. It's not worth it!

Updated on 03/31/2025: They are still playing their games. They refuse to cancel the account I set up. They are lying pretending we signed up for a 3 year contract on a house slated to sell within a year. The manager Sade (sazde) was rude and very unhelpful. The homeowner doesn't deal with this. I do. So a complete refusal to do her job out of ego is unacceptable.

I am moving and want to get out of contract because I no longer need security. Called 5 times and each time I get a different amount to get out of contract. They also try to get me to take to new home with each giving me different answers. Stay away from Brinks.

Service was absolutely terrible. Their company says a 30 day trial. It is a three day trial. I tried to cancel because the website says you have 30 days and they don’t tell you that you cannot have this service with animals. They will sell you the service and then when you feel like it’s not working because you have animals and you cannot set the alarm, which was the point of getting the service in the first place Then they tell you, "Well just turn the cameras off." That was why I wanted the service then they tell you you can’t cancel so you’re screwed for three years so I am in the process of suing Brinks actually right now.

The service representative was very warm and extremely helpful with my needs. She helped me lower my rates and at the same time assisted me with answering all of my many questions. Truly and enjoyable experience.

I have never in my life encountered such atrocious customer service. If I could give Brinks Home Security a negative rating, I would. The process of trying to cancel my service was an absolute nightmare. I spent over TWO HOURS on hold, and every time I thought I was getting somewhere, they transferred me to yet another person. None of them seemed to have a clue about how to handle my cancellation, and it felt like I was just being passed around like a hot potato.

I have had Brinks Home Security for two years now and can give a very thorough review. Customer service is awful! The install was pretty bad. Put an extra hole in our wall for the control center and just left it. I rarely can use the doorbell camera when I get an alert. If it’s recording it WON'T let you see what’s going on in real time. It always stops recording around the 22nd of each month. They will tell you you have recorded too many videos and you can “upgrade” for a fee. For $52 a month it is most definitely not worth it. I’ve had three things stolen from my porch on three different occasions and their pos system never recorded anything. Don’t waste your time on Brinks. Shotty customer service and even worse equipment that is glitchy.

I highly do NOT recommend. I've had issues with their hardware and alarms going off while I was at work. I turned everything off and called to cancel, I was still in my contract so I waited. Kept paying it and then got to a point that I couldn't afford it and got behind on payments. I called to get it cancelled and work out a payment plan. They don't do payment plans and will not cancel my account until my account is paid in full. But I'm having trouble paying it each month let alone paying what I owe. So now I'm getting multiple calls daily and can't cancel it. Terrible customer service and does not work with their customers.

I've never liked this company. After a sloppy install of equipment and having to pay my previous company a buy out that contract, the cameras never worked at I was told and all trouble shooting was on me. After many versions of this I just stopped and have now been paying for a service that just tells me when doors and windows open and shut. I have 5 months left on a 5 year contract (for around $50/ mo or $250) or I can stop it now for $175. I ended this, not happy that they don't better help their customers, or me.

Thanks Brinks Home! The new alarm system makes feel safer! My family is now secure and the alarm system and app is very intuitive and helpful. The technician was very nice and help me out with all my questions.

Thank you Brinks Home! My house is now fully secure with the new alarm system! The app is very intuitive and the service techs did a great job installing and explaining how the systems work! Overall great service.

I entered into my contract with Brinks in September of 2021. As per my sales representative, this was a 3 year contract. I have had nothing but problems with Brinks. This includes their service, their hardware, and their app. There have been numerous occasions where the alarm system has gone off for no reason. The cops have shown up to my house. No calls were ever received to my phone. No voicemails were left. I was fined by the cops for false alarms. I called brinks to resolve, verified my phone number, and it still happened. It got to the point where I can't even use my home alarm system. Despite this, I still was patient on waited until the end of my contract to terminate.

I had Brinks salesman show up at my door who had a very good sales pitch! He convinced me they would buy out my contact with ADT which was about 6 months. I had issues from then on! He promised he had it all taken care of. I was so frustrated every time I texted him it was the same thing I promise, I promise it's all taken care of..well it's NOT! If a man name Shawn (I won't give his last name, although I should) show up at your door send him on his way! My problem is not with Brinks..it was the salesman.

Absolutely horrible company to deal with. It’s is a nightmare to get them to repair any outdated equipment. I was with this company for almost a decade when it was called Monitronics and then they merged with Brinks and it all went down hill. You call them to repair or replace equipment they will lock you into a three year contract saying you verbally agreed to a three year contract when the sales rep we spoke with told us two years. To cancel you have to cough up the length of your remaining contract. Just a company set up to rip off their hardworking customers with unethical policies and manipulative tactics.

My cameras have never worked since I started in September of last year. I have made countless attempts to resolve the situation with no results to date. I am left with no choice but to get legal advice. It's unbelievable that it has come to that.

⭐ 1/5. Brinks Home Security has been a nightmare. We completed our original 12-month contract in 2018, but they’re now claiming we’re locked into a new 5-year contract we never agreed to or signed. Despite multiple calls asking to cancel, they refuse to end the service and keep us trapped in a bogus contract. They won’t provide proof of any new agreement and even claimed to have a “recording” but won’t share it without a subpoena. Brinks also failed to give us direct contact email or a way to cancel, making it impossible to resolve this fairly. They did agree to send (by mail) their "Brinks 80% cancellation fee" meaning they charge you 80% of the remaining supposed 5-year contract, that if you cancel your Brinks Home Security contract before the agreed-upon term. If you’re considering Brinks, beware — they’ll hold you hostage with fake contracts and make it a nightmare to cancel.

I have a home alarm system with a video doorbell. The video doorbell stopped working. It took them over a month to come out to replace it and then within a month and a half it stopped working again. They came out and replaced it again. It took a month happy appointment and then less than 2 weeks later it stopped working and now it's going to be almost 2 months before I can get an appointment. This company doesn't care about anything except monthly fees and billing you for service calls. If your equipment craps out because they use cheap equipment they're going to drag their feet about getting out to replace it and they're going to charge you $75 for a service charge every time. I recommend you buy a dog or do any other company. The equipment is horrible the services horrible. The prices are outrageously high.

I was with another home security company and was not under contract, as I had been with that company for some time. Brinks rep came to my home for days straight and I only answered the door after the third time because I was curious why this same person kept coming by. I regret ever answering the door. I agreed to switch to Brinks because of the better deal promised. I've not received a better deal. I understood the contract to be for one year and it's actually for 5. I never received the contract until I asked for it after I inquired about canceling because I was moving. Cannot cancel without paying over $3000 to buy out the contract. Since I need to keep the service, but still moving was told I needed to buy the equipment again because I can't bring the existing equipment with me even though I've only had it for a year. Will also need to extend my contract for another year or pay more to have service set up at new home. It's a rip off, don't do it!!

I took service with 60 months agreement and they promised many things during installation but they have installed faulty equipment which is not working properly and if they call customer care they will transfer to virtual assistants. Most of them not professional and they will not resolve the issues and they recommend to physical assistance and they will charge $75 and more for visit. Please don’t get into this service and you will have to pay every month for the service which they don’t do well. I recommend strongly please don’t go with this Brinks Home security system.

Terrible Experience - Avoid Brinks Alarm System. Review: I regret every moment since signing up with Brinks for our home security. Here are the major issues I've faced with their service: Terrible Customer Service: Trying to resolve issues with Brinks is a nightmare. Unhelpful responses, and support that barely seems knowledgeable about their own product. Even getting a technician out is a hassle and often doesn’t solve the underlying problem.

Liars regarding canceling account. Make you pay the remaining of your contract even if you can't take the system when you move for medical reasons. Say to send a letter, then they say they don't offer such program to get the buyout reduced.

The worst part about Brinks is their customer service. Nobody speaks clear English, or knows anything. I was told a protection plan would be $8 per month but the bill was $12. They would not honor quoted price. Equipment is average. Doorbell camera isn't reliable to record or open to live view. Seems to throw errors often when requesting to view live especially if doorbell is pressed or camera alerts to motion. This could be a communication issue with the app.

I got the service back in December of 2022. Paid upfront. Did not receive all the equipment till February. They had no thermostat and outside lights at the time, received could not put lights due the technician did notice it did not work with my. The keyless door entry worked for about 2 months and started to run down batteries every other day. Call. Could not get anybody so I installed my old back on. Works great and it’s about 6 years old. I have tried several times to get them to come out but I have to pay a fee for the service even though it’s bad equipment. Right now nothing works it even the app. Biggest ripoff in my life. This is the 3rd alarm company and never had so many problems like this before. So I know how alarm works!!!

Canceling is impossible even if the home is sold. We had a work related move occur and Brinks would not cancel the contract and reported to Transunion even though we no longer own the home. I will never use Brinks again nor recommend to anyone.

Brinks Home Security is OK if you never ever cancel your service or need to interact with their customer service in any way. If you ever need to cancel your subscription and call up customer support for that purpose, expect a long wait just for them to tell you that customer support does not handle cancellations and you need to call another number (844-381-2351) which inconveniently is not listed anywhere on their website. And get this, the account department that handles cancellations will refuse to help you with the bills and charges that they will still be charging you. Because your bills are from "Another Department" with their own number to call. They say that you CAN NOT cancel your account through a online process, but once you call their cancellation department they will email you a cancellation process, one that is required to be DONE ONLINE.

Horrible company. I was tricked by Alarm.com. Had a faulty system panel and was told that I would have to pay additional for a new panel. So, I have been paying for an alarm system that I can't use. Customer service sucks. They continually overbill me. My wife called a few months back and was given a certain amount left to pay and when I called today I got a new amount and more months to pay before I can cancel. The app that use to run my thermostat quit working so I now have to manually turn it on and off. If you are thinking about an alarm system DO NOT!!! go with this company. There are much better options than Brinks.

This company sold me faulty equipment that kept alarming for no reason. They would apologize and “fix it remotely” only for it to keep happening. When I went to cancel my service which was a no contract service, they pleaded to keep me for a lower monthly rate. When I refused and uninstalled the system, they started sending me paper bills for service fees they were not providing me at a high rate. When I called to ask about this they were rude and claimed I was under a contract. They have no contract with me and cannot seem to produce one yet they insist on pestering me about it. My case is currently in litigation with them. They are a company of dishonest crooks, don’t deal with them!

This is a horrible company. Customer service is horrific. I attempted to cancel my service and got charged an extra month. When I attempted to contact customer service, I got an agent who refused to listen. I then asked for a supervisor and the call was disconnected. I then called back and ask for a supervisor and was disconnected a second time. This type of customer service is disgraceful. I do not recommend using Brinks security!

The security service was decent, expensive but decent. *WARNING* Trying to cancel your service after whatever monthly subscription you sign up for is excruciating difficult and you tend to have assholes on the other end of the line.. STAY AWAY

I thought I would be in good shape going with a well known company but I was wrong. I signed a contract with these guys and pay them every month but they don't hold up their end of the bargain. 6 weeks after my installation, one of the cameras stopped working. I called customer service and they had me run tests to confirm the camera was dead. To fix it, they want me to pay a $75 service fee to get a tech out to my house and who knows how many other charges will then be added? Again, this is after only 6 weeks! Obviously, the camera was defective or the install was done improperly and I was supposed to foot the bill? It's beyond disappointing that I feel I have to go here to air my grievance because Brinks won't step up and correct the problem.

If I could give this company a -0 I would!! They are complete trash!! The cameras half way record, or pick up or even open to watch from your phone. The alarm can go off and not once have Brinks called nor have the police or fire department or anything contacted me! If the system or cameras stop working they sit with you on the phone while you try to fix it even if you have the extra maintenance package or whatever its called. I changed my internet company and they would not send anyone out to reset the camera, they said it was not their fault that I changed providers and that if I wanted the camera reset (mind you the camera is on the roof) I had to do it myself! I literally set the alarm off and let it go off until it turned off itself and not one time was I called!! This is company is a RIP OFF and they have you set in a long contract for services that don't even work!!! A TOTAL RIP OFF!!! I MOST DEFINITELY DON'T RECOMMEND THIS COMPANY!!

I already had a security system but a rep came to my home and convinced me Brinks could offer me a better deal so I signed up. All this was done on the rep's tablet and I wasn't given a copy of the contract until a year later when I asked for it. So I'm obligated for 5 YEARS and I cannot cancel without having to pay for the cost of the service FOR THE ENTIRE 5 YEARS. Yes they offer a discount but it is still in the 1000's of dollars! This is NOT a better deal than the service I already had and was happy with!! With my previous vendor, I could cancel at any time without owing anything and my initial obligation was only 2 years.

I had Brinks Alarm service for several years at my previous address where I had a 36-month contract. My alarm stopped working and after speaking to a customer service representative she sent a service person to get it fixed and I believed that I was under the same contract because my monthly fee didn't change. My husband and I moved approximately 2 years ago, and I tried to cancel my contract and have the system removed. I was told by the representative that I had a 60-month contract that I knew nothing about and if I canceled, I would have a cancellation fee, and Brinks would not disconnect the alarm until it was paid in full. I disputed the cancelation fee and asked for a copy of the contract.

BRINKS, SCAM!!! I wish I can give 0 stars. The guy who sell me this told me, my contract was for only 24 months and that after that period of time I can cancel it at any time, that was a big LIE, when I called Brinks to cancel they said my contract is for a total of 5 years, so that I still have to be paying for 3 more years.

We just discovered we have been paying for alarm service that was never connected to fire and police, or even communicate to the alarm company when our alarm goes off. It is a collect your money for nothing in return company. They want to charge us to cancel our contract with them after we paid the last year and half for a service we never received. They never had us connected to monitoring service. If they do not refund and cancel our service they will be sued. Terrible service.

If you are expecting help from Dalia or Hector don't get your hopes up!!! Just a delay tactic!

I had ADT for years and after frustration with them I decided to switch since I was out of my contract. I thought Brinks would be a good choice, BOY WAS I WRONG! I will touch on the disappointments I had with the whole process. First, the installation appointment I had was from 8:00-12:00. At about 12:10 I called and asked if someone was coming to install the system and they said that they showed it had been cancelled. I told them I didn't cancel it and after hours of research on their part they found their Tech had cancelled. I had taken a day off work to be home to have this done and no call or text was sent to me about the cancellation.

You get locked into a long contract and if you have equipment issues, we've had issues since day one, they try to sell you help. The free help is sitting on the phone trying to reboot. Worst decision I ever made!

Our system had issued and Brinks could not get a tech out to fix it. After hours on the phone, I asked to just cancel our service. No luck. Numerous attempts via phone and in writing, they said that they would mail us something, never received it. They make it IMPOSSIBLE to cancel service. Our contract originated with another company, not Brinks. Now, they are holding me hostage for months of service fees and late charges for a system we don't have and service we made numerous attempts to cancel.

The customer service is absolutely horrible. My contract expired so naturally, my bill increased. I called to get in another contract if they lowered the bill to the original price and credit back the difference between the new and the old price. They agreed!!! A month later, I find out I am not in the new contract and now there are late charges, plus a credit never happened. Stay away from this company.

I have had Brinks home since it was bought out by AT and T about five years ago. My system has been off line now for over a year and I tried calling to cancel the alarm system but can never get a clear answer from anyone. Today I got a call asking me about my past due balance. I said, "I want a refund. My system has been off line for over a year." I am not pay for something that they haven't been monitoring for over a year. Their customer service is in the dumps. Their equipment is garbage to Me. Brinks home I would not recommend them to anyone. Robert

First, I would like to say I was a customer of Alarm.com and Brinks for over ten years without any issue. It's unfortunate that we had to end our association like this. Most of my experience has been positive. Would like to dispute length of a contract, Brinks claims I committed to, a 60 month contract. I claim it was a 36 month contract. The 36 month Contract was an extension of service at a lower rate. The rate had gone up significantly when I fell out of contract. The new rate was more competitive but, still higher than most competitors. Nothing worth committing to 60 months. These more competitive contracts/pricing, typically run 24 to 36 months, not 60.

Worst customer service ever, and the BIGGEST joke ever. Someone sold me this at my door. Wouldn’t take no for an answer. He told me my contract was for 3 years and when I found out it was for 5 years they couldn’t do anything for me. Not the mention the guy who selling it door to door it was his first week and all of the Information he told me was a lie! He said I could cancel anymore and my price would never change. That was all a lie. You cannot cancel anymore and the price is constantly going up every month! Now when I ask to see the contract I supposedly signed for they say they will email it to me and then I never hear back from anyone. Definitely don’t recommend BRINKS. If I could give 0 stars I would.

One star, never EVER go with this company. They are predatory, signing you into contracts and not holding up their end of the bargain. It's also nearly impossible to cancel the contract with them without having to pay the rest of the contract out, even if they're the ones breaching the contract. It's absolutely ridiculous that I'm stuck with this company until October 2028, but I'll grit my teeth and pay the bill and when the time comes, I'm cancelling. It's theft, it's appalling, and I hope this company gets sued into the ground. I filed a BBB complaint and I'm making sure I let everyone know do not go with this company.

If I could give 0 stars I honestly and rightfully would. I've had Brinks maybe 2 years and haven't used it in 1 year and here's why. The customer service is horrible and not very competent. After multiple false alarms due to faulty new equipment Brinks attempted to call my phone once and never reached out to my emergency contact on file. Thank God it wasn't a true life or death situation because I'd have been deceased in my home due to fire and break-in. They never disclosed that in order for responders to respond you have to pay and file something independently with your city/county.

Stay far away from this company. From their door-to-door salespeople... to their customer service... they are by far the worst company I've ever dealt with. They are full of lies and empty promises to pass the problem on to someone else. My wife and I are seriously considering just paging the contract off and going back to Xfinity. All the trash they talked about them to convince us to change is beyond criminal. The cameras from Xfinity from years ago are on par with their most recent models! Garbage all the way around... Everything... even the installers were horrible. If we do not pay our way out of the contract we will just continue to pay these con artists... Put their Garbage in a box and go with another company. To put people's safety in a bind like this is unbelievable to us.

I’ve been a customer since 2021 and was very satisfied until I had to make a service call to change out my panel. All went well but the panel stopped working that same evening. The next available date would be 25 days later to have a tech come and fix the panel. I feel like the service should be prorated since I have will have no monitoring service for 25 days. It is not my fault the equipment is not working and still have to pay. I am a very disappointed customer at this time. Considering leaving to another company.

Updated on 09/09/2024: Truly the most exhausting, frustrating and disappointing customer service experience of my life. Several weeks ago I submitted a review with the details of my experience. Soon after, I received a reply from Brinks and began communication with them via Consumer Affairs. This communication lead to a lengthy phone call. I had thought we were making progress. However, that call was 10 days ago and I am STILL WAITING FOR AN EMAIL confirming our conversation. Brinks called me while I was driving and could not even make notes....multiple times they have promised to send me the terms of our agreement in writing via email. I have yet to receive a thing.

Run to a different company. I've had my system for 2 years and because I've called several times and didn't get a resolution to my problem, I'm writing this review. My alarm has gone off so much and no one called to get the password or check to see what's going on. The system is not being monitored! I finally put in a call to them and was given a reduced rate with a longer contract and a appointment for someone to come out to check my system. Every day after my call the alarm went off in my front room and now I'm getting calls (daily). The day before the scheduled visit, I got a cancellation call. I had to sit on the phone for over two (2) hours to try to reschedule. Please please please do not shop with this company.

For past few years, since Brinks presented themselves as an ADT affiliate offering me a free upgrade, I've had problems with their system. So beyond them lying about the ADT affiliation and getting me to sign on with them, I've had false alarms, poor quality installers/techs that improperly placed sensor devices on my doors/windows, door camera failure repetitively, their phone APP that does synch with the thermostat on the wall (one says heat and the other a/c), in addition, the APP says "disarmed", yet the system is in fact "armed." Many issues like this over past 3 years.

I have been a Brinks customer for 3 months and both my camera goes out, called customer service and they schedule me 1week out for virtual tech. Tech called me and concluded that the camera was defective, they will send me new ones and I have to install it myself (Very unprofessional). When was installing new camera I noticed that the spliced power wire to the cameras were exposed and touching each other which caused the cameras to short out. On top of everything they charged me shipping cost to replace defective cameras under warranty.

In Jan 2023, I called to get a quote for my new home that I purchased in Dec of 2022 (a month prior). My old home I rented out to someone who signed a 1 year lease only. When I called, Brinks in Jan I specifically asked about another 6 months sign up for the old house and asking for a quote for 4 years for the new house. Given that we had just moved and had a new baby, we didn’t plan to move for 4 years and I had Monitronics who Brinks bought, at the old house since 2014 and my contract had been up for years and I had been doing a price lock 6 months at a time, I have an email directly from Brinks with quotes for both scenarios addressed above. Now they are saying I signed up for a 4 year lock on the house I am renting. It literally makes no sense to do a 4 year contract on a house I am renting out to a tenant that was only signed on for a year???

We purchased Brinks for our church only a few months ago. When I was a boy, we had a dog that was so lazy and chilled, he couldn’t even be bothered to bark. It was so bad, we renamed him “Have a Nice Day,” We surmised that if a burglar came to our house, he would not bark but instead say: ”Have a nice day.” Our church has been broken into three times since we have had Brinks. The so-called cameras, when they work, do not alert you that someone has approached but merely bids them to “have a nice day” as the burglar takes his time destroying windows to gain entry. Once inside, the alarm went off, but nothing for the almost 30 minutes it took for the thief to gain entry or steal our lawn mower and music equipment. We ordered 3 outdoor cameras and 1 indoor camera. Only 2 outdoor cameras continue to work, however all of them have been inoperable for stretches of time.

If I could give zero stars I would! Cancellations policy is a scam! Cameras don’t keep footage! Always surprised with new charges! Wish I never opened the door for that scammer of a salesperson. Nothing good to say about this company, best scammers out there!

I have been a Brinks customer since 2022, satisfied with the service. IN April of 2024 I put my house on the market to be sold and inquired about moving the Service. Was told that I would have to purchase a new system at a discounted rate. I purchased my new house in May of 2024 and took over the previous owner's system since it was already in place. When I called to cancel my service I was informed that they would send me paperwork to cancel. Today I received the paperwork that stated I could cancel my contract once I paid off the remaining months on my contract. I called and stated that $2,199.00 was a lot to pay to cancel the contract, since I no longer own the house or the security system. Was informed that the policy clearly states that and there is no room for negotiating. I will definitely not be recommending Brinks security system to anyone in the future.

Brinks Security is the worst company to deal with. They were recently taken over by a company called Monitronics. Service is no existent. Rude phone attendants from India. They have no regard for customer satisfaction or retention. Go elsewhere. AT&T just started a new security company.

I am an 81year old Lady. I fell in my home on May 25, 2024 and broke my hip. I pressed my health button to alarm the security system for help. Brink did not answer me from the 2way panel to assure me that help was on the way. Unfortunately, I had to crawl from one room to the next to get the telephone and call police for help. As a result, I called to cancel this service because at the time I needed help the most I did not get it. Brinks informed me that I could not cancel because a contract was in existence for 34 months from February 2021. Now it has expired for 5 months and they still will not honor cancellation of this service. My family and I have spoken with many rude customer service representatives and none of them were able to meet our request.

Brinks is an awful company to work with. We used Brink services but their cost just kept increasing every year. Our equipment was antiquated and they did not attempt to improve our equipment until we requested a cancellation. We tried to cancel our service in the spring, mid May, but never received an email to sign the cancellation form. Of course, we received another bill the next month and tried to cancel again. The second time we received the document to sign via email but continued to receive bills. I worked with the resolution team in early July and made a final payment but again received another bill in late July. I made a third phone call and was given a supervisor who has quite unprofessional and had an attitude.

I bought a QolSys panel 4, Verizon LTE alarm system from another company to upgrade my current Simon XT Verizon LTE alarm system and installed it myself. When I called Brinks Home Security to connect it to their system, they refused to do so because I had not bought the equipment from them. So I either have to buy a new system from them and throw out what I’ve already installed or reinstall the old equipment and continue as before! Unfortunately, I also have 29 months left on my contract with Brinks Home Security at a cost of $2175 @ $75/month or $1673 for the buyout. Don’t do business with Brinks Home Security unless just want to become their PERMANENT CUSTOMER!

Awful awful awful. Please RUN away from this company. Don't listen to their salespeople who will knock on your door and pressure you to signing a 3 year contract you can not escape from. The company will harass you 10 times a day if you are even one day late on payment. Terrible terrible TERRIBLE service and equipment that I stopped using because of how awful it all is, but I still have to keep paying the monthly fee. They charge you so much money monthly yet every time you have problem with the equipment, they will charge you triple the monthly payment to send someone down to help you. Again, RUN from this company. I will NEVER make this mistake again.

Be very careful when extending your contract. I spoke to a manager who said I was obligated to my verbal contract and there is no grace period to cancel. She attempted to sell me the $7.99/month extended warranty because the camera was not picking up deliveries or motion. We are a small business owner working from home and had about $1000 in product stolen right in front of the camera and it did not record the event. They tried to blame me on my setting but all the rules on the app were up to date and with the highest motion setting. Needless to say I did a little more research and contacted the Brinks Cancelation Center who confirmed the 30 day grace period for cancellations. Canceled my extension and will finish out my contract and move on from them.

A couple of years ago we had this security company install some motion detectors, and door alarms in our small home. We went to upgrade to get some cameras and also address some technical problems we were having with our system a couple days ago but apparently the distributor or whatever you call it has closed up his shop 45 miles from us and now there is nobody near us. NO ONE can help us with this product that you Brinks installed in our home.