Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
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- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 15, 2025
They raised our rates even though we had a three year agreement at a specific price. Then would not let me out of the agreement without penalty prior to 3 years! We had a service call and they never fixed the problem! We had to bypass zones to avoid having the system alarm in the middle of the night. I talked to a supervisor and she said so sorry. Nothing they can do about it!
Hello Sandy. Thank you for taking the time to leave a review. We recognize your concerns regarding your system issues and billing. We do not desire our customers to have experiences like this. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Sept. 15, 2025
We frequently have issues with the alarms at our buildings going off randomly without cause and when we reach out for help it's difficult to actually get a solution that works. The things we try aren't permanent fixes and it's become quite the hassle. The person I talked to in customer support regarding our contract however, did a great job informing me of things. It's just the technical support side that is frustrating.
Hello Brittany. Thank you for taking the time to leave a review. We recognize your concerns regarding your System issues. We do not desire our customers to have experiences like this. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Sept. 15, 2025
Support did a great job in helping to resolve and understand the current charges, then to get the help we needed for automatic billing. He then did a great job in troubleshooting our system so it be operational again. One of the best experiences with this company since being with them.
Thank you for taking the time to leave this review, Joseph. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 15, 2025
Very friendly, professional, and helpful woman on the line! I called about transferring service to the new owner of my home which I recently sold and was told my options, and exactly what the new owner needs to do to transfer my existing contract into his name. Great!
Thank you for taking the time to leave this review, Rachel. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 14, 2025
She was very helpful on the phone, good listener, and was able to clearly explain all the various products. I needed a follow up visit and she was able to schedule it with the same technician. Also, she updated my security software remotely!
Thank you for taking the time to leave this review, Sahib. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 14, 2025
Extremely difficult to deal with when trying to cancel a subscription on a home that was sold. My husband, sister in law and I all called on separate occasions only to experience very calls mostly on hold. We emailed, and called again and again. Would never recommend this company.
Hello Tracy. Thank you for taking the time to leave a review. We recognize your concerns regarding your recent experience. We do not desire our customers to have experiences like this. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Sept. 13, 2025
Disabled Veteran’s Shocking Experience with Brinks Home Security. I’ve lived in my home for over 20 years and have had multiple alarm systems. Never once did I face the nightmare I endured with Brinks Home Security. Here’s what happened:
In late 2024, my Brinks head unit malfunctioned — so badly that it physically injured me. As a disabled veteran, my home needs to be safe and reliable, not a hazard. Brinks sent a tech, who “fixed” it by putting a screw in the door. That not only failed but caused me to be injured again. When I complained, Brinks told me the only way they’d fix their own faulty equipment was if I extended my contract. I refused and asked to cancel my service.
In January 2025, I switched to SSD Alarm, thinking I was done with Brinks. But I was wrong. By August 2025, I started receiving delinquent calls for a service I no longer had. Soon after, I noticed negative marks on my credit report. When I called, Brinks demanded I sign a termination contract. I did, but the e-signed document they returned had my name misspelled and the date falsified, making it look like I canceled in September 2025 — nearly 10 months after I actually did. The impact on me:
Financial stress from unjust credit damage.Physical injury from their faulty equipment.
Emotional toll of being treated like a delinquent instead of a loyal customer.
Complete disregard for my status as a disabled veteran, who should have been treated with respect and care.
Bottom line: Brinks operates with unethical, deceptive, and predatory practices. No customer should have to fight to cancel a service, risk their credit score, or sign misleading contracts just to escape. 👉 If you’re considering Brinks, don’t. There are better companies, like SSD Alarm, that treat people with honesty and respect. I’m sharing this so no one else goes through what I did.
Hello. Thank you for taking the time to leave a review. Your post is very concerning. Your experience means a lot to us, and we’d like to help address this if you need assistance. So that we may locate your account for review on this, please email us at socialmedia@brinkshome.com with your account information. Thank you. -Paul H.
Reviewed Sept. 13, 2025
Although we were not able to resolve my issue. The guy I talked with was very professional and kind. It made the interaction much easier and I believe he did everything he could to help me. I still don't have my yard signs up due to the posts that were sent to me do not join. I believe your company should know the product that being sent out to your customers. The instruction on the web does give instructions for the sign that I was sent.
Thank you for taking the time to leave this review, Marla. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything you still need help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 13, 2025
The IT Tech, Ivan was extremely helpful from start to finish. My security system was not properly transferred over from the previous owner to myself. Ivan cleared the system so I could start off fresh with new user codes and stayed on the phone with me as I tested everything to ensure it was working properly. Thank you for your patience and assistance!
Thank you for taking the time to leave this review, Chloe. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 13, 2025
Jhora was very polite and helpful to get the new sensor installed, it was so nice to work with him and he understood my task. Highly recommend this service as the agents are very helpful and nice. 😊 Thank you!
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 12, 2025
The agent that I spoke with was absolutely wonderful, she was extremely helpful and knowledgeable about every aspect that I had questions about. I had multiple questions about multiple locations and she was very quick to handle each scenario. She was very pleasant to talk to too.
Thank you for taking the time to leave this review, Cory. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 12, 2025
Fantastic service to help fix technical issues. Stayed on the phone for over 30 minutes while we worked through the problems together. We went step by step to diagnose and then fix the issues. Then got all devices connected in my app again.
Thank you for taking the time to leave this review, Darrin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 12, 2025
Representative was so patient and willing to help. My husband and I are elderly and he was willing to help us understand what to do on my side so that he could do what needed to be done. I pray that all of your representatives are as willing to help. It was a pleasure. Thanks again.
Thank you for taking the time to leave this review, Carrie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 12, 2025
Had an excellent experience with Brinks Security, thanks to their outstanding customer service. From the moment I called, the representative was professional, knowledgeable, and truly focused on helping me. They patiently listened to my concerns, explained every step clearly, and made sure I felt confident with the solutions provided.
What impressed me most was their attentiveness and willingness to go above and beyond to ensure everything was handled properly. It’s rare these days to find customer service that combines efficiency with genuine care, but Brinks absolutely delivered. Because of this experience, I feel reassured and valued as a customer. Brinks Security not only provides peace of mind through their services, but their employees also demonstrate the trust and reliability that the company stands for. Highly recommend!
Thank you for taking the time to leave this review, Sheawn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 12, 2025
Both Melissa and Gina were the best. With little effort my questions were answered, more employees like them and clients would appreciate them for their hard work. I am sorry but I am elderly and cannot go on. This is not a fake review. Accept or delete.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 11, 2025
Jodie provided amazing support and explained my billing so I feel confident about where my money is going. Over the last year, we have felt safe and protected with this system, especially with the 24/7 monitoring. It's nice to know Brinks has our backs.
Thank you for taking the time to leave this review, Natalia. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 11, 2025
The person who I had the pleasure of speaking with has helped me put my camera back up and running within minutes. He is great at customer care and service. He went above and beyond to help me understand and get to where I need to be. Awesome job.
Thank you for taking the time to leave this review, D. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 10, 2025
Joshua was fantastic! He assisted me today with a “panic” issue. Also updated my security system software update. He is friendly and knows his job very well! While waiting for my system to update, we talked about cooking and baking. He also has some great recipes! Thank you.
Thank you for taking the time to leave this review, Katherine. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 10, 2025
Brinks security systems has a lot of features that are super helpful. When we call, the phone representatives are always so nice. The prices are also quite reasonable and there are always a lot of options
Thank you for taking the time to leave this review, Jessica. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
I just got off the phone with a very patient gentleman who was able to delete and reset our driveway video camera. He was very patient! He first had to help me reset my sign on information and our internet connection was slow! Hoping the video call to reconnect our garage door will work on Thursday. Thanks.
Thank you for taking the time to leave this review, Beverly. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and provide another option to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
Shelia is the best. Home safety is personal and Shelia is personable, willing to share who she is to help her customers. She made a great offer and even though opted to cancel, it had nothing to do with her support.
Thank you for taking the time to leave this review, Anna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
I had an issue reconnecting my doorbell camera to my internet. Customer support agent walked my through some steps, reset my equipment and got me up and running within ten minutes of the call. Kudos!
Thank you for taking the time to leave this review, Richard. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
Great service & good response. I had a good experience. I was very pleased with the answers I received. I had a great experience with both the reps I talked to and got answers from. I am happy with the answers I received.
Thank you for taking the time to leave this review, LoriAnn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
First and foremost I want to thank Anita for helping me and my husband with all of our issues considering that we are currently stationed overseas. We were getting an alarm system installed for our tenants that are currently renting our property in Florida. We had an issue with the technician not rescheduling our appointment properly. She was very patient in getting a perfect resolution for our initial set up and get our appointment rescheduled. She ensured that we felt comfortable every step of our phone call. Top tier customer service and we are 100% satisfied.
Thank you for taking the time to leave this review, Ruth. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
Thanks, Brinks Home Security for keeping us safe over the last 15 years. Like the safety and the services that Brink offers. I would greatly recommend Brinks Home Security to anyone who is looking for an alarm system.
Thank you for taking the time to leave this review, Mitch. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 9, 2025
I called today due to my control panel being dead and a smoke detector being faulty showing low battery even with a fresh battery. I was extremely pleased to find out that I was actual eligible for an upgrade on my panel along with the smoke detector in question being replaced to be compatible with the new panel along with a reduced rate. A wonderful experience and looking forward to getting it installed in a timely manner.
Thank you for taking the time to leave this review, Patrick. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
Had a great experience with Janice, she was very knowledgeable. I was looking to add an outside camera over the driveway. Janice explained the process and what to expect, the features of the camera, pricing and scheduling of a technician. I'm very satisfied.
Thank you for taking the time to leave this review, George. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
Called to cancel expiring contract after a week of considering the options provided last week. The representative was gracious and not at all pushy and explained current equipment could be retained if I consider returning back.
Thank you for taking the time to leave this review, Donna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
The person that helped us me was very patient and helpful. Did not give up on us and was able to resolve our issues. He took the time to explain and guide us through. He also made sure to order everything we needed to resolve the issue.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
The customer service rep was very friendly but professional. She was able to give me the most information so I could make the right decisions for our circumstances. She even gave me the number for new owners services to help with a smooth transition.
Thank you for taking the time to leave this review, Evelyn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
Our customer care representative was very nice and personable. She helped with everything I called about and was extremely pleasant. I would not hesitate to call again if I needed help with anything else.
Thank you for taking the time to leave this review, Jean. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
Excellent customer service. Talked to a knowledgeable and professional representative. Answered questions promptly and was very helpful. I use the Brinks system for two properties, and it is a proven system. When I sold one of the properties, Brinks assisted with transferring the system over to the new owners without disruption. Thank you!
Thank you for taking the time to leave this review, Rex. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
I recently had to replace my alarm panel because the old panel died, the screen went blank. I contacted Brinks and was given a runaround. I was told wait until the battery recharges (the battery will not recharge because the panel is malfunctioning), set up a virtual appointment to solve my problem because there are NO service techs in my area. "You can have someone come out and install a New customers equipment, but there is no one to provide service?" After being given the runaround on day three, I was sent to the customer care department, I was given a new panel which extended my contract for 8 additional months, but NEW sensors were not sent that could pair with the new panel. At this point I have been without the service I pay for over a week. I had to call again to try to get updated sensors sent to me, but it will take 7-10 business days now I am at the two week point of NO service.
When I call to get updated sensors for the NEW panel I was told there would be a cost because my old sensors are not broken. If the old sensors don't work with the updated equipment why would I have to pay for updated sensors? I went back to Tech support and I finally got someone to listen and understand my dilemma. I was told NEW sensors would be sent out at NO cost. At this point I am hesitant to believe the information I was given. I have received the worst service ever from this company prior to this situation I was a happy Brinks customer. Buyer beware. Brinks loves to extend your contract to lock you in as a customer. I will not extend my contract with Brinks, I can not wait for my contract to end because I plan to leave Brinks and seek service elsewhere. 4 more years will fly by quickly.
Hello Sharon. Thank you for taking the time to leave a review. We recognize your concerns regarding your system troubles. We do not desire our customers to have experiences like this. If you need additional support after getting everything isntalled, please feel free to email us at socialmedia@brinkshome.com, providing the account information, code word, any additional details that you can provide, and we will get back to you. Thank you. - Paul H.
Reviewed Sept. 8, 2025
I have been with Brinks for years. The customer service provided with each call, have been excellent, including this morning 9/8/2025, with Ms.** who provided me, a senior citizen with stupendous service.
Thank you for taking the time to leave this review, Bernadette. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 8, 2025
The customer service representative was very knowledgeable, professional, and patient. I appreciate her effort with me. She understood my question and worked hard to get me the correct response. Appreciate her time.
Thank you for taking the time to leave this review, Scott. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 7, 2025
Eric was phenomenal. He is very knowledgeable and patient. Followed through until we had solved my issue. I have been a Brinks customer for over three years and have always been extremely pleased with Brinks security.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 6, 2025
I had a really great experience with the representative that answered my questions. I had a motion sensor that was not working and after running two tests, it was determined that the motion detector was not working properly. Arrangements were made for a new one to be sent to me. I had help getting contact information updated. Other minor questions were answered as they were asked.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 6, 2025
Customer service was excellent understanding my questions and being a loyal customer made it easy to get my service extension. Also personnel doing my case was very knowledgeable at explaining the cost.
Thank you for taking the time to leave this review, Eric. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 5, 2025
Brinks has been a great asset for my property over the years. Customer service has been top-notch, especially today. The property was covered as speedy service on alarms was amazing. This is now a rental, so the system is no longer needed. I would recommend Brinks to future homeowners.
Thank you for taking the time to leave this review, Andre. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 5, 2025
I had a nice experience. The worker was extremely helpful. The worker helped me pay the bill since I struggled to use the site. The worker was very patient with me and I am glad to say that Brinks Home Security has good customer service.
Thank you for taking the time to leave this review, Eurina. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 5, 2025
Today I had the opportunity to call Brinks about an issue that I was having with my security system. I recently have had a few false alarms and I wanted someone to come and check out my system. I also mentioned that I would like to possibly upgrade my system since I have had it for a number of years and I wanted to know about newer technologies that the newer systems have. Well all I had to say was a "new system" and the sales pitches began. The representative said everything under the sun to get me to purchase a new system. It was no longer a repair of my current system but everything was buying something new.
When I indicated I wanted a technician to come to the house to look at my system and the defective codes I was directed to a new repair program for an additional $11.99 a month and a $75.00 technician fee to come to the house. Without the warranty program it cost $250 for a technician to come to my home. When that didn't work, I was told that I could extend my contract for an additional 13 months and only pay $75 technician fee and not the $250. I decided to do nothing
What type of customer service do you have when you are primarily concerned with selling and getting more money out of your customers? What about customer service with the needs of the customer in mind and not your revenues? I am very unhappy at this point and am not sure I am going to continue my service with your firm. Since I am not under contract I can choose to go elsewhere.
Thank you for taking the time to leave this review, George. Thank you for sharing your recent experience with our team. We understand that not everyone may agree with our offers, but we can tailor an offer to fit your needs. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 4, 2025
Lucky was an amazing rep and was very helpful! She went the extra mile and made sure that I knew exactly what was needed and how to get to the next step. She even emailed me some better instructions for setting up the new sensors.
Thank you for taking the time to leave this review, Benjamin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 4, 2025
The representative was fine. The reason for the two star is this, I’m told my contract expires next year but when I ask for the contract to be emailed to me, it does not get sent. They keep telling me they have sent it but I am not receiving anything. I get all other types of emails from Brinks but not this one. I find it odd. So unless I get my a copy of my contract, I will not recommend Brinks to anyone.
Hello M. Thank you for taking the time to leave a review. We recognize your concerns receiving a copy of your service agreement. We do not wish this kind of experience for our customers to have. For additional support, feel free to email us at socialmedia@brinkshome.com with your account information. Thank you. - Paul H.
Reviewed Sept. 3, 2025
Brinks is always helpful when I call. They always take my financial and property needs into account and help me come up with a great solution since I have two properties with their security. I will always appreciate their help and support. Not to mention they always make me feel safe and secure whether I am home or away from home.
Thank you for taking the time to leave this review, Kelly. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 2, 2025
I had a previous late payment due to fraud and charged again! My call resulted in a review and reversal of the charges very kindly and professionally and verified future auto-payments would be received.
Thank you for taking the time to leave this review, Deann. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 2, 2025
Helpful and professional. He did all he could to help me; I was stressed out, but he was calming down over the telephone assuring me I would be okay. I thank him so much. Brinks have always been good.
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 2, 2025
The Brinks' representative was very helpful, friendly and sincere. She listened to me and helped me find a solution to some hardships I'm going through with my health and finances which made me think there are still wonderful people living in this world.
Kevin
Thank you for taking the time to leave this review, Kevin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Sept. 2, 2025
This company has been nothing but a nightmare to deal with. The service doesn’t work half the time and you’re a stuck in a 3 year contract. Will never be a Brinks customer again. Unfortunately, we moved and had to move our system with us. To have the system reinstalled in our new home was an astronomical number and their tech support was no help trying to get installed. I’ve been paying $75/mo the past year and a half and haven’t actually been able to use the service.
Hello Christopher. Thank you for taking the time to leave a review. We recognize your concerns regarding your system troubles. We do not desire our customers to have experiences like this. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information, code word, any additional details that you can provide, and we will get back to you. Thank you. - Paul H.
Reviewed Sept. 1, 2025
Terrible customer service with the first 2 reps, unable to fix issue. Difficulty understanding, no resolution, very noisy background. Had to call back a third time, new rep, on phone for 50 mins & finally resolved issue with my input. Called other security companies & considering changing companies.
Hello Charlene. Thank you for taking the time to leave a review. We recognize your concerns regarding your recent experience. We do not desire our customers to have experiences like this. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 30, 2025
Ramon was very helpful and understood why I was calling. Listen to why I was calling. Provided me with all the information I needed. Explained how I could resolve my situation. What he told me made a lot of sense and I will now be able to follow through. Thank You.
Thank you for taking the time to leave this review, Kathy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 30, 2025
Was very pleased with Jeanette in customer service. She was very knowledgeable and polite during our conversation. It seems she was even speaking with a smile. I really did appreciate her kindness even when it was 5 minutes before her shift ended. She even walked me through the Brinks app to get my alarm certificate. I would say she went over and beyond her job duties to take care of me. I hope all your employees in the Dallas call center are as polite as she was to me.
Thank you for taking the time to leave this review, Adam. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 29, 2025
The employees are really respectful, kind and make you feel welcome but the company on a whole and the policies in places is NOT consumer. This is a security system that personally to me is a waste of hard earned money. This is not and I really meant NOT a service you can count on for security. I do not personally feel that my home is secured with Brinks Home Security.
Hello Jennifer. Thank you for taking the time to leave a review. We recognize your concerns regarding your peace of mind. We do not wish this kind of experience for our customers to have. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing additional details about the situation causing you to feel this way, the account information, code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 29, 2025
Customer Service Representative was very helpful and offered other options that would possibly meet my needs. She even offered outdoor monitoring. At this time, I live a condo and have not used the system. I have a dog as well. Thank you.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your recent experience with our team and how we were able to provide you with options. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 29, 2025
I needed help getting our cameras back online. Asha was extremely helpful and patient. After an hour, I was able to get the system up and running again. Both cameras had to be re-calibrated in order to get the system working. I appreciate the patience of Asha and let her know that. She was respectful and knowledgeable about the system.
Thank you for taking the time to leave this review, Judy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 29, 2025
Received excellent customer service and options for move. Given options to transfer service, cancel or have new owners take over the contract. Representative was pleasant, informative and moat importantly personable.
Thank you for taking the time to leave this review, Leah. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 28, 2025
Horrible experience. I called to find out how long I had left on my contract because I was moving and the place I am moving to in a different state already has a system by another company in place. It was way more than I thought it was. I talked about possibly moving it to my new home in a different state. The gentleman I talked to was extremely rude and not very helpful. When I finally got the information I asked if he could call me back. He said absolutely he would call me back the next day. That was 9 days ago. Still have not received a call.
Sadly I can't get out of this contract for 30 months or $900.. When I get to my new state I will call this company again and see what I can work out with them to switch it from one state to another and how many more months it will add to my contract. I know I signed a three-year contract I believe when I first signed up with them and now all of a sudden it's 30 more months. They say that I opted to do that but they can't show me any proof of it. If you go with Brinks read the fine fine print.
Hello Pam. Thank you for taking the time to leave a review. We recognize your concerns regarding your account. We do not wish this kind of experience for our customers to have. If you need additional support, our relocation specialist can be contacted at 844-381-2350 8:30am to 4:30pm CT. Thank you. - Paul H.
Reviewed Aug. 25, 2025
I called customer service today and was assisted by a lady named Anastasis. She was very helpful in letting me know how to remove the battery from our wall-mounted motion detector unit. She was able to send me a picture of the unit, and also explain how to get it removed from the bracket in order to be able to replace the low battery.
Thank you for taking the time to leave this review, Loraine. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 25, 2025
I'm an existing customer of Brinks Home Security and am have some connectivity issues with my existing set up. The Brinks Home Security team member that dealt with my case was very polite and helpful.
Thank you for taking the time to leave this review, Joseph. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 25, 2025
Have been using Brinks for years! Each year they still make sure we have the best rate and the best service!! Feel safe in knowing someone is always securing our home while we are away! Definitely Recommend!!
Thank you for taking the time to leave this review, Joanie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 24, 2025
Your agent scammed us in trapping us in a 5-year contract that we didn't talk and agree upon. I want to cancel this service but they wouldn't let me. Brinks is a scam! Never have this service!!!!!!!!!!!
Hello Gina. Thank you for taking the time to leave a review. We recognize your concerns regarding your service agreement. We are happy to review your account for accuracy, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 23, 2025
This was one of the most ridiculous experiences I’ve ever had with a company. Everything was simple and quick at first, but once they had my payment information it turned into a circus. All that we needed for our home was a VIRTUAL appointment. This should have been a phone call to assist with setup and that is all. Our first appointment was cancelled the day before. No problem, rescheduled for the following day. Again we were called to cancelled on. I asked them what day worked for them…we were pushed out another full week. A few days before the THIRD appointment a tech called to confirm that they would be to my house at 8 AM… This is supposed to be a virtual appointment. I called a supervisor to communicate my frustrations and figure out what was going on. He promised to get to the bottom of it and clear up any issues.
The day before our new appointment, we were called again by a tech to confirm they would be arriving at our house at 8 AM. That was the last straw for us, we attempted to cancel our services with this company, we were told that’s no problem. Someone called again to try to setup an appointment. I was baffled at this point. So I called back yet again to cancel and was told that I would have to speak with a supervisor, which I was not told the first time I attempted to cancel. I told them I didn’t have time to wait for a supervisor as I was at work. FINALLY, after 3 deliberate attempts to cancel, we are supposedly done with this company. It’s days later and I am still waiting on some type of confirmation that this has happened while having to keep an eye on my bank account to be sure I am not being charged anything. DO NOT USE BRINKS! ABSOLUTE JOKE!
Hello Justin. Thank you for taking the time to leave a review. We recognize your concerns regarding the delays for the virtual appointment and additional confusion for a tech to visit your home for repairs. We do not wish this kind of experience for our customers to have. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 22, 2025
After my phone call to Brinks customer service. I am extremely happy with the customer service that I have received from Gail today. She was courteous, helpful and very knowledgeable in answering my question regarding my account.
Thank you for taking the time to leave this review, Carol. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 22, 2025
Quickly did what I called about, moving, and set up the new date for the transfer. Thanks. She didn’t press me hard for other services that at this time I don’t have time for. Trying to move and the closing date has moved three times.
Thank you for taking the time to leave this review, Franklin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 22, 2025
Stay away, they provided a bad antiquated product, never provided a single service and when I moved and tried to cancel, they tried to continue to bill me for 4 years while raising the price every year.
Hello Ignacio. Thank you for taking the time to leave a review. We recognize your concerns regarding your alarm system, maintenance, and the terms of service upon cancellation. We understand how this can be frustrating. Rest assured, we can help If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 21, 2025
Updated on 08/28/2025: Update- zero star for customer service/tech support. After 10 days, incorrect battery sent, notice that correct battery shipped but never received. I called customer support and was informed that shipment was cancelled without notice! Now, a tech needs to verify my statement That the battery really is at the 32%; they will not accept a photo. Now I have to rearrange all of my plans to accommodate Brinks’ unreasonable service demands.
Original Review: The service I received from your agent, Fernando, was very good. Not five stars because he had no direct link to tech support; chat only that created long delays. Also, Brinks originally sent incorrect repair part. Hoping correct replacement arrives soon.
Thank you for taking the time to leave this review, Tom. Thank you for sharing your recent experience with our team and how we were able to provide a great experience. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. We understand that you are still needing assistance. If there is anything we can help with, please do not hesitate call, 800.447.9239. – Paul H.
Reviewed Aug. 21, 2025
Very transparent and professional. Alex was extremely patient and well versed in her description of my options to cancel or transfer my account, without the run-around of trying to keep throwing me back into longer contracts. Certainly better than other security company "support" channels that I have had to deal with in my life, and I will be returning once I am back in my long term house.
Thank you for taking the time to leave this review, Bradley. Thank you for sharing your recent experience with our team and how we were able to provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come should you stay. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 21, 2025
Due to the lack of communication with this company I ended up not going with them. When they showed up to the house they didn't have all of the equipment that I wanted and then when I tried to call the sales representative she never returned my phone call to even try to address my concern. I didn't call not just once but twice with no call back. If they can't return a phone call I would be scared to see how they would react if my alarm actually went off. The wrong emergency response team might show up at my door. This is a company I would never refer to anyone on going with.
Hello Nicole. Thank you for taking the time to leave a review. We recognize your concerns regarding the initial setup for service. We understand how this can be frustrating. We understand that this drove you to look elsewhere, however, if you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 21, 2025
Kali was an excellent customer service agent. Absolutely loved working with her to resolve my issue. Patient and listened to concerns and helped to get best resolution. Would recommend them for the service provided.
Thank you for taking the time to leave this review, Ajeeth. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 21, 2025
It was a pleasure speaking with Akeeya today. She was very patient and courteous in explaining what I needed to do in regards to our panel issues. Although, we will need tech assistance, she took the time to explain what was needed on our part. I appreciate her kindness.
Thank you for taking the time to leave this review, Kathy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
When it takes 2 weeks to get a technician out to service my system, that is totally unacceptable! Last I heard there are only 3 technicians to service the over 30,000 customers in the Phoenix metro area! That is absolutely absurd!!
Hello Michael. Thank you for taking the time to leave a review. We recognize your concerns regarding the wait time for a service visit. We understand that we are not that time is valuable. Appointments are first come, first serve. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 20, 2025
Trevor was professional and courteous. He completed a thorough review of my account (no issues), and provide information regarding extending service. He also explained each plan that was available and cost. Thank you.
Thank you for taking the time to leave this review, Fritz. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
You suck. You're customer service sucks. You're ability to fix bad work and problematic devices suck. You don't call when the alarm goes off. You're prices should include tech support and also fixing the devices that are used for the system. I bought out my contract so I could move on. We stopped using our alarm because it would have false alarms and the cops would come for no reason. Then we would have to pay for it! Book end, you suck!
Hello Austin. Thank you for taking the time to leave a review. We recognize your concerns regarding the issues with your alarm system. We understand that problems may can occur unexpectedly know that this is not the ideal experience for anyone. We're sorry to hear you go, but if you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 20, 2025
I had a positive experience speaking with the associate. She was both professional and helpful throughout our conversation. She informed me that our current alarm service contract had expired and that the pricing could potentially increase. To maintain the same rate, she recommended signing a new contract, which I agreed to. When I inquired about any incentives for renewing, she mentioned that I would be eligible to receive a new camera or other equipment as part of the offer.
Thank you for taking the time to leave this review, Eddie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
We had an issue with our main entrance sensor tripping each time we entered the building. The issues was quickly diagnosed and the repair was accurately relayed to me saving time and money for both companies involved. Excellent job!
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
Called to change a few things on system. Had it all done in a few minutes. Couldn't be happier with tech service, fast and easy to talk to. Thanks for all your help. We ran a system check and all was good.
Thank you for taking the time to leave this review, Gale. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
Had great customer service and was very helpful with my account questions and information. Provided excellent information and quality. Helped with every question and answered very professionally. She was a pleasure to speak to.
Thank you for taking the time to leave this review, Veronica. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 20, 2025
Their equipment is low quality and in order to get anything fixed, they charge $200+ unless you pay $20 for warranty on a monthly basis. They are expensive ($40 not including warranty) for the poor service that they provide which in essence they aren’t providing since they can’t make repairs for their systems to actually work. In order to assist you at a reasonable price, they require you to extend your contract to tie you back in. It is not worth it.
Hello Bea. Thank you for taking the time to leave a review. We recognize your concerns regarding the cost for your alarm repairs. We understand that we are not cheapest in town, but have the fastest response times for emergencies protecting what matters most. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 19, 2025
I was trying to pay off the balance off my Brinks contract and was having trouble with my payoff method, but the customer service rep was able to help me. Unfortunately, my method of payment was not working. She advised me to notify my bank. I was so frustrated and explained to her that I did not want to start all over again with a different rep the next day and she was so kind, friendly and very helpful she volunteered/agreed to follow up with me the next morning to continue to help me get my issue resolved. I was so happy and very appreciative. The rep Zina was the absolute best.
Thank you for taking the time to leave this review, Gwendolyn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
The Brinks technician resolved my issue. She was knowledgeable, professional and personable. She knew exactly what to do. We reset the wifi on the panel, and we reset the sensor. That seemed to be the easy fix!
Thank you for taking the time to leave this review, Nadine. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
We upgraded the router and also got a Brinks smart chime to connect to the doorbell. We needed assistance reconnecting the doorbell and connecting/adding the smart chime to the app. Contacted Brinks, got connected to a Tech support promptly, he assisted me and took me step-by-step through the process, showing concern for my needs and helping me to test everything prior to complete the call. It was a great experience, no rush and clear instructions to complete the process.
Thank you for taking the time to leave this review, Yolanda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
System was blaring for a new battery. We are old and needed noise to stop until our son can come change the battery. Customer service was wonderfully helpful! In the process, we updated the system so we can get rid of our landline telephone. That will save us a ton of money--and pay for the new installation fee in two months.
Thank you for taking the time to leave this review, Laurie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
Trevor listen to my concerns and very professionally resolved my issues. I was ready to pay whatever I had to in order to break my contract and go with another provider. Thank you Trevor for restoring my faith in Brinks. I just extended my contract!! Thanks again Trevor!!
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
Excellent customer service. They explained all the options well and provided the best offer for the security product services received. Recommend Brinks / Monitronics to any person thinking of purchasing a Security system.
Thank you for taking the time to leave this review, Matt. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
Professional, courteous customer representative. The issue was resolved without having to be transferred to several different people. The issue was diagnosed quickly and resolved quickly. The representative stayed on the line until everything was resolved.
Thank you for taking the time to leave this review, Jack. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 19, 2025
I had to replace a bad sensor, everything from troubleshooting the old sensor to getting and installing the new sensor went wonderful, very happy! Would recommend to anyone the service that Brinks offer.
Thank you for taking the time to leave this review, Frederick. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Mr G was excellent in helping us with our outdoor camera and sitting up our doorbell camera. He showed us how to use our phones to look at our camera and doorbell camera. He went over all the features and he showed us step by step how to use each function on the phone and panel.
Thank you for taking the time to leave this review, A. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Sheela was fantastic, she talked me off ledge after being a customer for the last 17yrs. My old Simon XT system has been driving me crazy with all those beeps! Those dreaded beeps causing me so many sleepless nights, so much so I just unplugged the system. Today, I called in to cancel my service, but thankfully Sheela answered the phone and she was able to calmly and humorously tell me my options without making me feel pressured to make any quick decisions. She was so great to talk to, I can’t imagine anyone else that could have saved my account. I think I’m going to stay on and upgrade the system while even lowering my monthly payment! Thank you Sheela, you deserve to wear a cape for your account-saving efforts!
A
Thank you for taking the time to leave this review, Shu. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Daniella was very knowledgeable and assisted me with the utmost patience as addressed multiple concerns and exercised great listening skills. I will ask for her in the future if I should happen to have an issue.
Thank you for taking the time to leave this review, I. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Zena in the loyalty department was absolutely amazing!!! She is a great listener and explainer!!!! By far the best experience I've ever had while trying to get a problem solved!!!! Pay this young lady more money and retain her qualities.
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Customer service representative was very patient and thoroughly guided me through my issues. If I need them again I won’t hesitate to call them again. She was also knowledgeable and was clearly communicating the instructions.
Thank you for taking the time to leave this review, Prakrut. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Courteous, helpful, and thoroughly knowledgeable. Please to work with this agent. I have severe hearing loss and she was patient and spoke clearly. Wait time to get to this agent seemed long, possibly due to being a Monday.
Thank you for taking the time to leave this review, Butch. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 18, 2025
Great customer service/tech support. My secondary remote security panel lost communication with the main panel. Brinks' support guided me through several possibilities and helped me problem solve to get the secondary panel up and working properly again. Thanks!
Thank you for taking the time to leave this review, Trudi. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 16, 2025
My concern was weak sensor and battery replacement. I talked with Joseph and David today and ask to test my panel system to detect any issues. After the testing was completed, it was noted that my system is in very good condition. Currently, I am well pleased with their professionalism, politeness and time spent to resolve my concerns. Job well done to both young men (Joseph and David).
Thank you for taking the time to leave this review, Carolyn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 16, 2025
I had a great experience with phone tech support. The representative was polite, patient, and very knowledgeable. He listened carefully to my issue, explained the steps clearly, and guided me through the process without rushing. Not only was my problem resolved quickly, but I also learned how to prevent it in the future. Excellent customer service—I truly appreciated the professionalism and support.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 16, 2025
Technician was very professional, patient, kind, and knowledgeable. I could not ask for a better technician. Technician was very cordial and tried many different attempts to resolve the problem. She should be publicly recognized at an event ASAP.
Thank you for taking the time to leave this review, Alvin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
The associate who set the appointment was friendly and helpful. However, Jesus was wonderful! He came early and was efficient, informed, neat and tidy, and answered all of my questions. It was well worth paying for the appointment.
Thank you for taking the time to leave this review, Laurie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
Need to replace my windows and doors sensors, rep was very helpful and took care of my issues and ordered me the amount I needed, she told me when I receive them in 3 to 5 days that I would have to contact Brinks again and they would help me set them up.
Thank you for taking the time to leave this review, Jerry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
Overall, our service has been decent over the last several years, although the rate per month keeps creeping up. Then we had the unfortunate experience of having a lightning strike and suddenly found out (after at least an hour on the phone trouble shooting the issue) that our area has no in-person technicians to install or repair equipment. We had to take apart our panel during a second trouble shooting call, under the guidance of a technician with visual access through the cell phone. We managed, but many would not be able to. This is a horrible situation for elderly folks who are not tech savvy and don't have advanced smart phones. I would NOT recommend this company if you are not technology equipped and tech savvy.
Hello Marianne. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support availability. We are working to increase the scope of available technicians. If you need additional support, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 15, 2025
I had an issue with my garage door opening by itself. The agent was very helpful and listened carefully as I explained the issue. She was able to fix the issue quickly and stayed with me as we tested the fix. She was very knowledgeable.
Thank you for taking the time to leave this review, Kevin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
I would like to give Denise the highest level for her help. She was very patient and helped me to connect all of my cameras to my internet system. I am not very tech savvy, but she walked me through each step with much patience. I would recommend her to anyone needing technical assistance.
Thank you for taking the time to leave this review, Essline. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 15, 2025
I called from a high ladder trying to reset my camera and unable to do it myself. The person who answered was so helpful and efficient! I am very impressed with the customer service in helping solve my connection issues. I highly recommend Brinks for the help they have provided in many ways the last couple times I have called,
Thank you for taking the time to leave this review, Donaldo. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
I had an alert on my alarm system that kept going off notifying me that I had a low battery on a smoke detector. I had just changed the battery a couple of weeks before. The gentleman I spoke with walked me through the process of finding where the problem was. We discovered that the battery I had used was defective. Once I replaced it with a new battery, he checked my system and said everything was okay. The alert sound upset my dog every time it went off. Now two problems are solved! Thank you.
Thank you for taking the time to leave this review, Saundra. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Brinks has always been on top of good customer service and did everything to retain my account but I did not need the service anymore, so they made it easy to cancel. If I did need an alarm company I would recommend them.
Thank you for taking the time to leave this review, Dina. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
I received great help from Mary. I replaced the battery without resetting the system. She patiently walked me through resetting my system. I do appreciate her patience and knowledge. She provided me information about my system and possible upgrades. I spoke with Yuri about upgrading my system's communication because I no longer have a landline. I was grateful for her knowledge and help. My experience today was great because of the helpful and kind service that I received from Mary and Yuri.
Thank you for taking the time to leave this review, Shirley. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Our system was offline for a few weeks and was finally able to call Brinks this afternoon. The representative was able to quickly tell me what I needed to do to get it back online. She also was able to lower my rate. Win win!
Thank you for taking the time to leave this review, Chris. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 14, 2025
Hard to understand tech support reps. Made me stay on phone to troubleshoot myself. Would not send someone on site. They upgraded my panel to fix issue with cellular card, because I could not arm or disarm with cellphone. Then none of my cameras worked. Said I have to buy new cameras at $150 each. And a new 3 year contract. That’s just crazy and unacceptable.
Hello Carmen. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 13, 2025
My alarm panel was frozen. I called the support number, and asked for technical support. The support person re-booted the alarm panel, and the alarm panel was operational after that. The whole process took approximately 10 minutes.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 13, 2025
We have been very pleased with our Brinks security system. When help is needed, even to replace sensor batteries, help is just a phone call away. They are very patient and make sure we understand what needs to be done on our end. Just can’t say enough good things about Brinks and their employees!!
Thank you for taking the time to leave this review, Janice. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 13, 2025
Ms ** was super helpful!! Very nice as well!! I like the fact that they could send pictures to what I was supposed to be looking for and I could also send pictures back to her after troubleshooting. My issue was resolved in less than 10 minutes.
Thank you for taking the time to leave this review, Jaime. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 12, 2025
Started with Monitronics security systems when I built my home. ADT took over Monitronics and I continued with them. Lastly, Brinks took over ADT, also stayed with them several years. Throughout I had good service. I never had any real issues since installation. I was able to obtain a homeowner's discount due to my security service. However, just like everything else my monthly prices started to escalate.
I am now retired and on a limited budget; furthermore, one my elderly parent whom lives with me now requires a life line alert. I also went through several companies for this ending up with ADT. Not until a couple of days ago I realize that Brinks and ADT life line were the same company I was paying two different services to. I was introduced to a new company where my security service was slightly less, but they offered senior lifeline service through security service free of charge. Hence, my bill was lowered to less than half of what I was paying. As far as service with Brinks, they were always professional and efficient. As far as recommending yes, but everyone must do their homework and see what works for them.
Thank you for taking the time to leave this review, Aida! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you and your family safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
We had one minor issue early on, but the company quickly addressed it and has since provided exceptional, reliable service. Professional team, prompt response, and great attention to detail. They also provide great recommendations in assisting with their promotions.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
Fred is an absolute SUPERSTAR!! Changed ISP's and getting the cams back online seemed a bit daunting for the previous agent. Fred's expertise was clearly evident. Explained all the "what and why's" walked me through further configurations as well. He is obviously very knowledgeable of the product he supports, displays and genuine care/interest in the customers he interacts with! This was very positvie experience for me, not to mentioned Brinks retaining my business! #NeedMoreLikeHim
Thank you for taking the time to leave this review, Terrence. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 11, 2025
Angela was very helpful! She listened to the 3 things I wanted, provided me choices, estimated the cost and scheduled an appt. Sometimes the automated bot is not helpful when you want to ask difficult/combination questions. We needed to set up an appt to have our equipment checked and add a new piece, etc. I recommend you also NOT opt for the "cheaper" home service plan. It would cost some, adding up over monthly payments vs. when you just need a one-time technician appt. Have them create an estimate for you, it is free!
Thank you for taking the time to leave this review, Tracy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 9, 2025
Well the site needs improvement. For one thing your system does not show original enrollment agreement, not even in pdf form. It doesn’t reflect the sensors (some yes) not all. For example my door bell camera is not called out, my glass sensor is not shown, my control panel either. Insurance certificate pdf is not shown, order history doesn’t show my original day of installation, no permit information, equipment list needs to show make and model, Model and Site Number should be included in the account and in the statement, system test show tell if the alarm audio activates when used and how to readily turn it off.
Hello Chan. Thank you for taking the time to leave a review. We recognize your concerns regarding your concerns. We'd be happy to help address this and get more information from you. Please call us at 800-447-9239 for assistance with locating these details; please be aware that not all items may be available online yet, but most items are available on your brinkshome.com customer portal and the interactive Brinks Home smart app. Thank you. - Paul H.
Reviewed Aug. 8, 2025
Raylin was both extremely helpful and professional. She would be among the top 95% of customer service professionals with whom I have dealt. I give her 11 stars out of 10. I recommend that you put her in line for promotion!
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Ray, account manager provided excellent customer, was professional, pleasant, and extremely helpful. He explained my current plan, provided an offer to reduce my current monthly cost, and mailing me a copy of my certificate of alarm monitoring, which can potentially reduce my home owners insurance.
Thank you for taking the time to leave this review, Maria. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
This was the second time I've called for technical support, and both were very good experiences. These folks seem to know how to troubleshoot remotely, and walked me through the fix. I have an older system (which I thought may be an issue), but they easily identified my equipment. Profession, helpful, and knowledgeable.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Gustavo went above and beyond resolving unusual and complex technical and billing issues. I’m very grateful that the phone tree branched into his loyalty department. He was very clear in explaining the problem with the wall panel.
Thank you for taking the time to leave this review, Steven. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 8, 2025
Excellent customer service. Handled my problem in a quick and efficient manner. Very professional. I switched to Brinks Home Security in June and my former company kept billing me during that period. They said sorry nothing we can do but Brinks said we got you. Issued me a credit to cover the double billing period.
Thank you for taking the time to leave this review, Charlie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have been a Brinks customer for the past two years, and I cannot fully express how deeply disappointed I am with the overall customer service experience. For two years, I followed up continuously regarding a camera I had purchased and never receive them, only to be ignored, transferred endlessly, or even hung up on by unresponsive and unprofessional employees. However, after this long and frustrating ordeal, two outstanding individuals, Lakesisha Kelly and Eric Ford, finally stepped in and resolved my issue. Their professionalism, kindness, and willingness to go above and beyond truly appreciated and I am incredibly thankful for their help.
Brinks should feel ashamed of the inadequate training and performance of much of their customer service team. I sincerely hope the company recognizes Lakesisha and Eric for their excellence. These two deserve a raise and a promotion. Brinks would be wise to use them as an example and standard to train the rest of their team. While I still regret signing the contract due to the overall poor experience, I remain deeply grateful to these two exceptional individuals.
Hello Elika. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment. We are glad that you have been able to get this resolved with the help of Eric and Lakesisha. If you have any additional questions or concerns, do not hesitate to reach back out. Thank you. - Paul H.
Reviewed Aug. 7, 2025
My experience today with talking with customer service was totally excellent. I’ve never in my life talk to a person that was so kind. Thank you very much for everything that you did for me today. Your service was extraordinary.!!!
Thank you for taking the time to leave this review, Vanessa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
Janel was fantastic at answering my questions and resolving my problem. From my original purchase two months ago (Ty) to installation (Mike and team), I’ve had nothing but positive experiences with Brinks!
Thank you for taking the time to leave this review, Amanda. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have not armed my system for several months and as I navigated the system today, I realized that I needed assistance. I called Brinks Customer service number and my call was answered almost immediately. I was met by a courteous voice and during the call I was kept updated with each step of the process. Of course there were a few issues that needed addressing and the agent was most helpful. I got my issue resolved and can now arm my system tonight for a better night's rest.
Thank you for taking the time to leave this review, Morna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
The representative was very helpful in taking good care of my problem. He was very patient with me and handled the problem professionally. I request that he gets a great reward for his efforts. Great job.
Thank you for taking the time to leave this review, Ronald. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
We have Brinks at home at our business. The customer service has been amazing. The few phone calls I've had to make have be super nice conversations. Love dealing with the Brinks family. We did not have a great experience with our business equipment, because it was not Brinks equipment. Our Brinks home system is all Brinks equipment and works flawlessly.
Thank you for taking the time to leave this review, Dawn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 7, 2025
I have been a customer for over 3 years, never missed a payment. My Wife got sick. She was late on a payment maybe three days, four days, they put the late payment on my credit report and it’s still there. We’ve asked them over 10 times if we can get that removed and they won’t. This is the type of company Brinks is?
Hello KB. Thank you for taking the time to leave a review. We recognize your concerns regarding your billing and reporting. We'd be happy to help address this and get more information from you. Pleas file a formal credit dispute from the credit agency that it shows from to begin the process. Thank you. - Paul H.
Reviewed Aug. 6, 2025
I have had nothing but good experiences with any agent I've talked to. Be it billing or technical support! Their team is helpful and courteous! Their prices are great for any budget as well! Unlike others systems I know someone is watching my back.
Thank you for taking the time to leave this review, Jonathan. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
This review is exclusively for Ashley who assisted me in canceling my account with Brinks. Ashley was very professional and courteous. She provided the information that I needed to make my final decision. She told me what each step would be in canceling my account.
Thank you for taking the time to leave this review, Jim. Thank you for sharing your recent experience with our team member, Ashley and how She was able to provide a great experience and resolve your concerns! We are sad that you are leaving, but wish you the best! If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Sheila was very helpful and polite during my Brinks call today. I appreciated her knowledge and quick support to help me with my request. She had great customer service and ensured I received everything needed during our call.
Thank you for taking the time to leave this review, Laura. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
I have been with this company for several years now. A couple of years ago I had to upgrade the system. The installer did a good job but didn’t hook up my interior alarm device. My alarm went off one night and I couldn’t even hear it. It’s terrible. I called to tell them I couldn’t hear the alarm and that I found the interior speaker was not hooked up. That is when they said they would send someone out and correct that but I would have to extend my contract an additional two years. I would go elsewhere if you need an alarm.
Hello Right. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 6, 2025
I had a laundry list when I called. Husband passed away and we hadn't been using the alarm because we were both home. It had low battery so we had turned down the chimes. Over the phone, I updated to new alarm code, chimes are back on and battery is ordered!
Thank you for taking the time to leave this review, Wendy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Needed some help with getting the insurance certificate.. Agent was, pleasant, patient and kind in helping me download the information from the mobile application. Very happy with Brinks alarm service.
Thank you for taking the time to leave this review, Melissa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
Gail, the customer representative I spoke with today, was absolutely magnificent explaining to me what my options are for updating our 28-year-old security system. She scheduled the service for me and it was all completely painless on my part. I so appreciated her friendliness and patience with me (modern technology is an enigma to me).
Thank you for taking the time to leave this review, Heike. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
I was Very Satisfied with the Agent that Handled my Question. I have been using this company for years & they are always helpful & friendly. I recommend them to all my friends. In this day & age it's good to have an alarm system.
Thank you for taking the time to leave this review, Angela. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 6, 2025
My experience with Brinks has been a disappointment - no local service - I had to install my own equipment - poor quality camera and audio with no available rep to come and service it. I had the system removed and replaced with new carrier a week ago and I was never even contacted about disruption in my service - wow I felt so protected.🥹
Hello Lori. Thank you for taking the time to leave a review. We recognize your concerns regarding your equipment and support. We'd be happy to help address this and get more information from you. Please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Aug. 6, 2025
Service Tech was very friendly and kind, helpful, patient and knowledgeable. Answered all questions and addressed all issues and concerns. I was able to resolve all issues. I would wholeheartedly recommend to anyone. Thanks.
Thank you for taking the time to leave this review, Essie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Patricia was very helpful and easy to work with. She was knowledgeable and easy to understand. She moved me through the control panel with ease. I really thought she was a stand out as far as any reps I have worked with.
Thank you for taking the time to leave this review, Loren. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Ms. ** was very helpful to me. I really appreciate that she took time to really listen to my concerns, and did all she could to rectify the problems. She has great customer service. I feel confident all will be well for my upcoming visit.
Thank you for taking the time to leave this review, Vanessa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 5, 2025
Friendly and knowledgeable service from the technician. Took the time to test the range outside my home too. AI initial contact “Veronica “ was the only negative as she kept misunderstanding my request.
Thank you for taking the time to leave this review, Carol Ann. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
Customer service agent handle my concerns with professionalism. She made me feel like a valued customer and assured me that my concerns would be addressed. The billing system needs to be tweaked to ensure double billing is minimized. Other than those issues the representative did their job.
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
Was going to cancel my service because of financial issues. Spoke with Ashley and explained my situation and she was very professional and showed empathy. She was able to lower my bill that fit into my budget,
Thank you for taking the time to leave this review, Susan. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 4, 2025
The service representative (Fred), was courteous, professional, and knowledgeable. He helped us address our technical issues and showed genuine concern for our satisfaction. He explained all of our options in great detail and made sensible recommendations for future service decisions.
Thank you for taking the time to leave this review, Larry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 3, 2025
I spoke the technical dept last Friday and the young lady I spoke to was very helpful & knowledgeable. She satisfied my technical needs and provided assistance for in the future. I recommend Brinks for your security needs.
Thank you for taking the time to leave this review, Willis. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 2, 2025
My experience was terrible. My cameras are not working, and nothing was offered to help fix the issue. Instead, I was told to call the loyalty department in a few days. Clearly, my safety is not a priority. I have been a customer for over 5 years. I am very disappointed in the lack of care that I have received.
Hello Erika, thank you for your feedback regarding your experience. Has there been any updates with the local internet? For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Reviewed Aug. 2, 2025
I am very satisfied with the service that I got to fix my Doorbell issue. Customer representative was very knowledgeable & took me thru all the steps till the end. I was made aware of some additional features on the web that I could update together with the representative.
Thank you for taking the time to leave this review, Manzoor. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Original Review: Aug. 1, 2025
I have been satisfied with Brinks overall but I do have a problem a lot of seniors would have. I've never had a security system with motion detectors. They are installed so high on my house, I have to climb a ladder which takes me to the edge of my deck, about 3 stories up. They only INSTALL so they won't come back to move them or replace the batteries or for any other problem. If it can't be fixed on line thru CSU, you're out of luck. All security systems may be the same way, I don't really know. If I had known that, I probably would have gone with another company that can actually come to my home to fix any issues that come up or not gotten a security system at all....
Hello Kathy, thank you for your feedback regarding your experience. Customers are required maintain their alarm system themselves, however we offer an additional service to customers to assist with repairs if you would like to, there is an additional charge for the visit, however. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Reviewed Aug. 1, 2025
Tawanda in Retentions was such a pleasure to work with!! Our security system stopped working randomly. Tech support was unable to fix over the phone so it was necessary for a technician to come to our home to fix. Because of the current plan we have, it would’ve been expensive and more expensive if we needed the equipment replaced. Thanks to Tawanda we were able to work something out so that we could remain a loyal customer to Brinks. She was attentive to our concerns and quickly gave us reasonable solutions. I can honestly say that Brinks is dedicated to customer satisfaction.
Thank you for taking the time to leave this review, Jasmine. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
This is a fantastic company which has absolutely magnificent service and wonderful employees. We very highly recommend their products and services to anyone who needs home security products and services.
Thank you for taking the time to leave this review, Fred. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
Today, I had the pleasure of receiving excellent service that truly exceeded my expectations. My representative was not only incredibly kind and patient but also went out of their way to ensure that all my questions were answered and my needs were met. Their helpful attitude made a significant difference in my experience. I genuinely appreciate the level of care and attention I received, and it reassures me that I can always count on receiving top-notch service whenever I need it in the future
Thank you for taking the time to leave this review, Kenn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Aug. 1, 2025
Gail was very understanding and listened to my concerns. Not only did she listen, she found a solution that met my needs. She was professional, empathetic, and supportive. Because of her service, I will remain a loyal customer to Brinks. Thank you Gail!!!
Thank you for taking the time to leave this review, Willis. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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