Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed May 6, 2025
The young man in customer service was very kind and helpful. He kept trying different scenarios until he got my translator and sensors working. He never got frustrated and never gave up. We weren’t sure if one of my sensors would have enough signal for the range I needed, but he was able to figure it out and get it working properly. A++ to my Brinks customer service guy!!!
Thank you for taking the time to leave this review, Toshi. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
Complicated case where only 2 of 3 cameras were installed. Tech did not have the 3rd camera on the truck. Called to set up appointment for 3rd camera install. Rep was very proficient and handled situation expediently.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly get you another appointment ASAP! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
She was nice and very caring, made me feel someone care about me, she is a light in this darkness, Brinks service very friendly and feel like family when speaking to their employees, hope nothing but the best for this company!
Thank you for taking the time to leave this review, S.R. Thank you for sharing your recent experience with our team and how you were provided a personal experience, just like family would! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
Javen was professional, helpful and pleasant! Very patient in walking me through step by step. Needed troubleshooting. I would highly recommend him in this capacity. He is a real asset to Brinks home security.
Thank you for taking the time to leave this review, James. Thank you for sharing your recent experience with Javen, providing a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
The lady with whom I spoke was wonderful. She helped me exactly as I wished. She was able to send a tech to have my panel repaired or replaced at no additional charge. The previous rep wanted to charge me $75. Also, my monthly rate is staying the same. The previous wanted to increase it by $20 per month.
Thank you for taking the time to leave this review, Gwin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your issues with a more suitable solution! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
The agent was extremely pleasant and very knowledgeable. He was on the call with me for almost 1 hour. He answered all the technical questions. Remove the error message from my control panel, which was lingering for two weeks and researched all the remaining answers.
Thank you for taking the time to leave this review, Manoj. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues and additional concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
Someone tried to steal my car so I called Brinks about adding an outdoor camera, which I should have done in the first place. Excellent customer service! They listened to my needs and took great care of me. If you are looking or are on the fence about a company, I recommend Brinks. Thank you Brinks!
Thank you for taking the time to leave this review, Debra. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and for recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
I recently ran into a problem with my exterior cameras. After using the on-line trubleshooting guide I ran into a situation where I needed to talk with a technical specialist. Using the help numbers found online I was connected with Cedric who walked me through some additional troubleshooting steps and was able to get one of the two cameras back online. Unfortunately after 4 tries that included factory resets and wi-fi set up we could not get the other camera online. Reluctantly I requested a technician visit to take a hands on closer look. I have to say Cedric has his act together and did everything he could to make that second camera operational.
He set up an appointment for the technician and helped me adjust my service contract to take advantage of some service options. To sum up - Cedric is an example why it is always a pleasure doing business with a professional. It is service like his work that made me change over to Brinks a while back - glad to see that quality is still a priority.
Thank you for taking the time to leave this review, Larry. Thank you for sharing your recent experience with Cedric and how he was able to provide a great experience and swiftly resolve your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
When I spoke to a Brinks Home Security Representative, my problem have taken care of immediately. That's the kind of service that I am use to. That's the kind of service that I like. Thank you Brinks.
Thank you for taking the time to leave this review, Nancy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 4, 2025
If you have a keyfob that needs to be reprogrammed due to battery replacement, say your prayers that you don't get a technician in Houston, Texas. Keyfob still not programmed, and they want to charge me $10 shipping for another one when they can't figure out the issue! RIDICULOUS --- DO BETTER BRINKS.
Hello Robin. Thank you for for taking the time to leave a review. We understand that issues can occur unexpectedly and the frustration that comes with it. We are happy to work with you and find an amicable solution, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 3, 2025
I have been a loyal Brinks customer for 25 years. When we were planning on moving and discontinuing our service, I was trapped in a contract that would not allow me, under any circumstance, to close my account. I called customer service and she clearly worked from home, because you could hear a television and her dogs barking in the background. She put me on hold for 10 minutes and returned and said her "boss" told her that there is nothing they can do. There was no "boss"! She clearly had no intention of allowing me to get out of my contract unless I paid close to $800.00. This was one of the most disappointing and horrible customer service experiences I have ever encountered. I have spent thousands of dollars over the past 25 years and they refused to make any effort or allowance to get out of my contract to make it more affordable.
Hello Sigi. Thank you for for taking the time to leave a review. We understand that the obligations to cancel services is not what you expected it to be. We are happy to work with you and find an amicable solution, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 3, 2025
Amazing technical customer support. Our second-floor keypad was not working properly. We called the Brinks customer support line, and the problem was resolved quickly by a very helpful and courteous support representative.
Thank you for taking the time to leave this review, Eric. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly resolve your keypad technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 3, 2025
DeAndre was by far the best person I've talked to In customer service at Brinks. I'm a long time customer and she was definitely everything a customer representative should be plus some! I usually don't give reviews but this girl was awesome. She was calm, funny, patience, she checked everything even things that we didn't have problems with to make sure it was okay. Kudos to this little girl! Give her a raise. She's a good asset to your company!
Thank you for taking the time to leave this review, Desiree. Thank you for sharing your recent experience with DeAndre and how she was able to provide a great personal experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
Ashley helped me today. She was kind and thorough and made me feel heard. I've been with Brinks for over a decade now and they always manage to work with me. Great customer service. I was worried about something and she worked it out and was very patient.
Thank you for taking the time to leave this review, Maggie. Thank you for sharing your recent experience with Ashley and how she was able to provide a great personal experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
Two stars because everything was great until I tried to cancel. Now they’re saying I renewed my contract for an additional 4 years and I can’t cancel without buying out the entire contract. I know they’re lying because they bc can’t produce a single document of me renewing, then said I renewed between 4 and 5 pm, then changed and said I renewed at 618am. But cannot produce any documentation of those even though they say there is a verification process. It’s insane. I’ve made complaints with the Texas Attorney General’s office, as well as the Better Business Bureau. I would be EXTREMELY cautious signing anything with them, and I would research the Reddit home security page before signing or verbally agreeing to ANYTHING.
Hello Amber. Thank you for for taking the time to leave a review. We apologize if any obligations came as a shock to you regarding cancelling service. We' be happy to look into this more for you, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 2, 2025
Your team member was very knowledgeable helpful and professional. They took care of my needs in a timely manner. I have been with BRINKS for a couple years now and this has always been the case. Keep up the great work!
Thank you for taking the time to leave this review, Jimmy. Thank you for sharing your recent experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
I have had my Brinks Home system for about a year now and with the move, got a good amount of products to feel secure in my new home and have more control when I'm away. I love having one app for my security, my locks, thermostat, and garage door. I use the lock the most and love being able to unlock it for family if they are checking on my dog or use it when I'm coming home in an Uber so I don't need to worry about bringing keys with me.
Thank you for taking the time to leave this review, Lauren. Thank you for sharing your recent experience with our team and how we were able to provide a great experience for you with your new system! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
It was easy to get someone on the phone to assist me with what I needed. The service representative was extremely helpful and kind. I never had an issue with services and I only had to cancel with them because I moved to an area that they do not service.
Thank you for taking the time to leave this review, Abbey. Thank you for sharing your recent experience with our team! We are sorry that we could not move with you. We hope the next time you move, we may be able to service you. – Paul H.
Reviewed May 2, 2025
I have 2 recommendations that I believe would be beneficial to all of your customers. When an agent needs to transfer a customer to another agent, common courtesy let the customer know. Get more technicians so customers don't have to wait a month before issue is resolved.
Hello Andrea. Thank you for for taking the time to leave a review. We hope to provide swifter solutions with over the phone services and virtual appointments, but we understand that a physical visit may be necessary. So that we may identify the interaction you have mentioned, please feel free to email us at socialmedia@brinkshome.com with your account details for further investigation. We value your feedback and will keep your suggestion in consideration. Thank you. - Paul H.
Reviewed May 2, 2025
One of the absolute worst business experiences in my entire lifetime!!! BTW I'm turning 71 this month. Traveled the world. Worked in a foundry to put myself through a two-year college, a Private University (Syracuse), (Arizona State University) Masters. Graduated Summa Cum Laude at every school. Was hired by Howard Hughes Helicopters Aerospace Division in 1983 and built the very first Production Apache Attack (AH-64A) Helicopter in Experimental Flight Test (one of 17 of us) for the United States Army. You put me through the worst GOAT rope and waste of my time endlessly! I'm sure your sales agent got a nice Christmas bonus for the $1200 equipment purchase for your security system which you sent to wrong address. Then called numerous times and Mr.Salesman never returned a call.
I eventually got past all your A.I. readeric and to a real person and things never improved and went downhill from there. Please send me the damn return label you promised me last month for your equipment you sent many months ago because in the meantine you lost your installation person you promised me FOREVER!!! BTW, I did a 400-mile round trip to get to equipment to our second home that you mailed to the wrong address and another 400 round trip to bring it back home to mail it back to you. Your Customer Service is extremely incompetent. Downright Scary. **
I'm seriously considering writing BBB and sharing my experiences and getting rid of your services at the above address. The other address that, for some reason you could never figure out or Manager its existence is: **
Hello Michael. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may look into your request, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Had a great experience with today's tech support representative. I was disconnected yesterday and the technician never returned my call. The issue was complicated. Called again today and had success! It took quite a while to resolve but the doorbell and chime are working again! The driveway camera needs a reboot but I will have to wait for someone to help access the camera to get the reboot going.
Thank you for taking the time to leave this review, Dace. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
The service representative/technician was very nice. I really appreciated her assistance and taking the time to listen to my issue. What I do not like is that I am paying for a quality product that doesn't work after 6 months. What is more disturbing being charged for a $75.00 service charge for a faulty piece of equipment. This is what bothers me. It would be nice to stand behind your product(s).
Hello William. Thank you for for taking the time to leave a review. We are happy to assist you with your account help provide clarity regarding our policy and terms of service. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Shelia and Shamar went above and beyond helping me. They both did an exceptional job and had great customer service communications. We need MORE people that are in customer service such as these exceptional people. 10 out of 10 stars.
Thank you for taking the time to leave this review, A. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Representative was very helpful and patient as we determine the reason for the failure of the siren as well as the failure of my panic button. It took some time, but she asked me to have some patience as she put me on hold to find out the correct answer to our issues. I appreciated that because I was frustrated as a digital dinosaur to determine what the problem was or how to fix it.
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Regina was very helpful and understood my situation. I'm glad she was able to make a decision regarding my new rate and term contract. However, a day after the new contract was confirmed, my alarm went off by itself with a code of control panel tamper. I called and Brinks advised a software update that could take up to 24 hours will be implemented. Another day later, the alarm went off by itself again, but with a different alert message. I called Brinks back and spoke to the technical department. They blocked the alarm from going off if the code reappeared and advised to wait longer before arming it since the 24 hours didn't expire. This is all very interesting after I renewed my contract and didn't sign up for the Brinks Plus plan at this time. Alarms going off by itself are very "alarming." Even the police came; which is good, but it's like the boy crying wolf. I hope nothing further happens.
Hello Randy. Thank you for for taking the time to leave a review. We are happy to assist you with the system issues that you are still experiencing. So that we may be able to assist, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
My home has not been monitored for many months even though I made monthly payments. I became aware of the fact only when alarm system was activated when away from home on an overnight shift. I am very disappointed.
Hello Abbie-Mae. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
Absolutely Horrible Experience – Avoid Brinks Home Security at All Costs. I’ve been a Brinks customer for over six years, and I deeply regret ever signing up. For the past three to six months, my alarm panel has been in a constant reboot loop, completely useless. Not once did Brinks bother to contact me or notify me that they had lost connection with my system. You’d think a security company would care about whether your system is actually working—apparently not.
When I finally reached out to cancel—because why pay for a system that doesn’t work?—they had the audacity to tell me they’d be charging me for another 30 days, even though my contract expired years ago. So they couldn’t see my panel, didn’t care enough to tell me, and now they want to squeeze one last payment out of me on the way out? This company is predatory, incompetent, and careless. If you’re thinking of signing up with Brinks, don’t. Save yourself the stress, the money, and the complete lack of customer service. If I could have left a zero-star review, I would have.
Hello Mike. Thank you for for taking the time to leave a review. We are happy to assist you clarifying our cancellation policy. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
We've been with the Brinks company for a few years now and I am pleased to be associated with them. The customer representative was very prompt, professional, efficient and courteous. I would recommend this company to all my family and friends in a heart beat.
Thank you for taking the time to leave this review, Priscilla. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
I worked with Christopher and after explaining to him what I was observing, he analyzed my problem and we went step by step to resolve my security problem with the panel and sensors. I can now feel safe when arming my security system while I am at home and away. He did a great job. Thank you Christopher!
Thank you for taking the time to leave this review, Jo. Thank you for sharing your recent experience with Christopher and how he was able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
Rep was very helpful and professional in helping me finalize my cancelation of service. Never had any issues with the service. However, I was never notified anytime the rate increased yet I had to give 30 days notice to cancel my service And I was not even able to under contract. After I canceled my service, then I started receiving offers to continue my service at a much discounted rate. In the almost 7 years we were with the Brinks, I never received anything from them except when I first started service. After the initial 2 years we did receive some special offers but then nothing until I canceled service. We switched to a local company with an actual local office. Large amount of companies just seem to take existing customers for granted.
Reviewed April 30, 2025
I was very impressed by the commitment to go the extra mile to help me with the problem that I was having. Thanks to his customer service approach. He was able to solve my problem and very easy to talk to.
Thank you for taking the time to leave this review, Mamie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
I forgot to disarm my alarm and I opened our garage door and the alarm went off. The people from Brinks immediately called and I had to explain my mistake. They were very careful to prove who I was and I was very confident in the security of our home.
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The 5 Star rating is to the team member that assisted me during my call. Brinks as a company is horrible and worthy of max 3 reviews. I happened to get a great technician (3rd time I had called about the same issues), that was able to walk me through troubleshooting all the sensors and glass break sensors and one one fixing them. I think Brink is horrible at its job, which is security monitoring. For months I have had a failure message on 2 sensors, 1 glass break and carbon monoxide detector. One would think that getting these failure messages, Brinks would have reach out to me proactively to address these issues; never did.
Thank you for taking the time to leave this review, Geovani. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns after the first few tries! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The product and customer service was terrible. I will continue to go out of my way to encourage others to go with a different home security service. When I've called in the past, I've been extremely unsatisfied.
Hello DS1. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 29, 2025
System always worked. If I have any questions, they are extremely helpful all the time no matter what time of the day.!! Having the system I feel safe specifically being a senior citizen. I'm very pleased with Brinks.
Thank you for taking the time to leave this review, Maria. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The person I talked to today is extremely patient, knowledgeable and helpful. She gives me the best customer service. She took time to understand and resolve my problem with the battery. I feel so good after talking to her. I would highly recommend Brinks to my friends.
Thank you for taking the time to leave this review, Adrian. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
P.S. Thank you for recommending us!
Reviewed April 29, 2025
What a wonderful experience it was to deal with the technical agent at Brinks. She was able to get my camera and Bell to work. Thank you so much for your professionalism and your kindness. Thank you, thank you, thank you.
Josh
Thank you for taking the time to leave this review, Josh. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
They will lock you into a contract there is no way out of but to pay off every month left of the contract (yes even years). No cancellation options either. There are way cheaper options so don’t go with Brinks. Look at Ring prices in comparison. They will only offer cheaper options to lock you in an even longer contract.
Hello Tyree. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 28, 2025
I feel badly that I can’t recall the Brinks’ associate’s name because she was extremely helpful, courteous and professional. She made sure to provide me all the pertinent details I needed, and answered all my questions. I was extremely satisfied with my experience.
Thank you for taking the time to leave this review, Marie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I spoke with Ms ** when I called, she was so pleasant and understanding, she helped me understand everything I asked her. Even though I called with frustration, she calmed me gently put a system in place to address my issue. Thank you Ms **, we need more of you to engage the world out there… Thank you….
Thank you for taking the time to leave this review, C. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I sincerely appreciate the time and effort by the representative that I worked with. He was patient and thorough. I had a problem with an alarm going off from one of my doors and he seems to have solved the problem.
Thank you for taking the time to leave this review, Mary Ann. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I have been a loyal customer for 20 years and leaving Brinks because of poor customer service. I have never received a call to see if I need an upgrade on my system so I called in January and it's 4/28 and still waiting for new system. I have not had the old system replaced with new one but Brinks has been receiving the upgrade new payment $90 per month in auto pay. Today I called to cancel. I hope Brinks calls me.
Hello Chayo. We appreciate you be a long-time customer of 20 years. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 27, 2025
I was about to walk away from Brinks Home Security after being with them for 10+ years. Tawanna, the customer service rep, working from Dallas Texas, was one of the best service reps I have ever worked with. After working with her, not only did I continue my service, but I even upgraded it. Goes to show the power of great customer service.
Jim
Thank you for taking the time to leave this review, Jim. Thank you for sharing your recent experience with Tawanna and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 26, 2025
I have been with Brinks and will say the customer/Tech support was awesome. My only issue I never receive a billing statement or notification. If you get paper in the mail it's a fee and you have to pay for that.
Hello Mellie. Thank you leaving this review. Statements are available online and free to view by going to your Brinks Home customer portal. If you have any trouble logging in, please give us a call at 800-447-9239. - Paul H.
Reviewed April 25, 2025
The customer service representative was very helpful in resolving the issue. She listened to my concern and took the time to investigate the issue. I appreciated her professionalism and respect during the call. She even listened to a little story I told about an experience with the police department.
Thank you for taking the time to leave this review, Ross. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I would definitely give them a 5plus star rating for their patience with me when I accidentally set off my alarm. I have been a Brinks customer for 15 years and have never had a bad experience with them. They help me whenever I have any questions about my system. They're the best. If you need a security system you should definitely consider them.
Thank you for taking the time to leave this review, Grace. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
The Technical Support Agent did a great job in helping resolve my issues 5 STARS! We have 7 accounts with Brinks and they are for two of our rental properties. This can sometime be confusing, but not for this Technical Support Agent! Nice Job! Thanks David
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I love my Brinks and didn’t want to have to give it up. I called this morning and was immediately greeted with a very personable individual who was able to answer all my questions and offered me a decent plan for the time being. Did not have to go through a million push this button for such and such. This was the easiest phone call in years for a service. They worked with me to get my monthly cost down.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
Always such prompt and good customer service. They addressed my two requests in one call with not much hold time. I got my bill lowered by approx. $10 per month and was able to change my auto-withdrawal date.
Thank you for taking the time to leave this review, Jessica. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Updated review: May 2, 2025
Updated: 5/2/2025, thank you Brinks for taking my concern seriously as it was for me. I have had Brinks for a long time now so communication is key for me. As I said, previously the tech was great and the only reason I gave 4 stars was due to that I felt my panel wasn’t working.
After the call today, and discussing the issues, my panel is working correctly and I know who to reach out to if I have anymore problems. Brinks reviewed the call and found that the scheduling agent didn’t not inform me about the service charge for the technician to come out and refunded that. Now I do know that there is a charge to have a technician come. But thank you for updating me and making me feel safe in my home again with all the equipment working as such.
Original Review: April 25, 2025
Brinks technician was great. 4-stars. Brinks company will lose me as a customer. One of the equipment expired and when I changed the batteries it still didn’t work so I contacted Brinks about their expired equipment. At no time was it mentioned that it would be a charge for them to come out and change a battery. $81 to change a battery is a joke! Also if the technician wouldn’t have checked the other equipment (I made him) I would have been charged again when the next item expired. Communication is key, one shouldn’t have to call and not informed of a charge. Bad company! Now my panel isn’t working correctly. If I place it on “Away” it will start reporting every action that occurred that day. This happened at 3:00 am 4/24//25. Now I’m trying to set my alarm tonight at 9:38pm and it did the same thing. Someone needs to come and fix this.
Hello Diamond. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
I had a wonderful customer care experience with the Brinks home rep and the Brinks home supervisor that I talked with. They both were very concerned with my needs and were more than willing to help. They resolved my issue and hopefully we will be moving forward with a very positive relationship.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Billing dept is HORRIBLE! Difficult to understand & too many calls to Brinks, overall, to babysit any request (unless it generates add’l monies to them). I also had been requesting copies of alarm certs. Here I go babysitting, yet again. I have called 3 times requesting this- only to told it's on the way via email. NOT!
Hello Wendy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
We received a replacement outdoor camera, but were at a loss on setting it up. We called Brinks Home, and spoke with the amazing "Kela"! She was so kind and knowledgeable, and helped us step-by-step to bring the camera online. We could NOT have done it without her! Kela is definitely an asset to Brinks! Thank you!
Thank you for taking the time to leave this review, JoAnn. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Sasha was very helpful in all of my issues. She resolved them all. It took over an hour but I'm all set now. She worked with me to answer all of my problems. Sasha was very patient with me as it took us some time to address issues.
Thank you for taking the time to leave this review, Jimmet. Thank you for sharing your recent experience with Sasha and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I just called and representative was very understanding and polite. Resolved my issue fast and also, offered an alternative Just in case any issue with my auxiliary pendant. Updated equipment too and working just fine.
Thank you for taking the time to leave this review, Orlando. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
My rep was patient with me as he walked me through the steps to put my Brinks system back online. He was empathetic to my frustration about it not working in the first place. He encouraged me with "you can do it"... "take your time"... All while being calm and personable.
Thank you for taking the time to leave this review, Taylor. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Called to inquire why I was not getting alerts on phone app. Brinks rep was very thorough in reviewing my plan and equipment operation. After thoroughly testing the system she turned me over to a 2nd level tech who was able to isolate the problem with the phone app alerts and resolved it. Both Brinks techs were professional, knowledgeable about their product, very helpful with troubleshooting and resolving my phone app issue and ensuring my system was operating properly with thorough testing. Both were patient and listened well while I explained my issues. Excellent experience. Highly recommended.
Thank you for taking the time to leave this review, Buddy. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I’m being stalked and harassed by a psychopath. I keep changing my alarm code and he keeps getting in. Brinks is useless to me. Talked to helpful woman at tech support. She walked me through changing my password on the app. Not sure if he’s using it to get in. I kept trying to hide what I was typing in but it kept showing. He has a clone of my phone and a password cracker app so I don’t expect much. I might as well rip out the Brinks stuff and unlock my doors. Same difference.
Hello Maryann. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. Have tried using a different device? For more assistance, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
Brinks is a solid name in security. With so many ways to secure your home, it is sometimes hard to choose. I like the peace of mind knowing someone is consistently monitoring our system while away. When we got ready to move, it took several tries to cancel the monitoring, but I finally got an extremely helpful rep who stayed on the phone until we got the right paperwork needed. They also offered us a discounted rate when we are settled again and decide to come back.
Hello Karen. Thank you for taking the time to leave this review. We are happy to assist you if you need any help with your account. We hope that you consider us in the future. - Paul H.
Reviewed April 24, 2025
Sean was the young man that assisted me today with downloading and logging into the app on my iPhone. He was very profession and knowledge of exactly what I needed to do to correct my problem. Thank you, Sean, for a great job!
Thank you for taking the time to leave this review, Henry. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Shericka was excellent with my troubleshooting issue! She was able to diagnose and instruct me how to fix my tamper alarm issue very quickly. She also informed me of an add-on to my account that would cover me in any future issues that might arise, including battery replacement at no cost to me. Great job Shericka and thanks again.
Thank you for taking the time to leave this review, Lyle. Thank you for sharing your recent experience with Shericka and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Lucky helped me with my inquiry fast and efficiently. She was very pleasant to talk to. I've had Brinks for almost 3 years and after speaking with her, I've extended my service plan. I highly recommend them.
Thank you for taking the time to leave this review, Tiuana. Thank you for sharing your recent experience with Lucky and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
We had a recent car burglary. The representative was kind, responsive, and very helpful. She researched and found a way to address our security concerns without paying excessively out of pocket. We were prepared to switch providers, but she made sure that it wasn't necessary. Thank you so much!
Thank you for taking the time to leave this review, Marcus. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
My alarm system kept sending messages REPEATEDLY that one of the main sensors was offline, reporting a bypass… etc. etc. I did not know if I was safe in my home last night, with supposedly the house ALARMED. Today, I changed battery in the sensor, even though it was changed not long ago. The representative on the phone today was wonderful; very thorough and professional. A new sensor is being sent out to me within 5-7 business days. In the meantime, the representative made “adjustments“ to the unit so I will hopefully not be bombarded with these messages. She assured me that the system is working and that I am safe inside!
Thank you for taking the time to leave this review, Ann. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Needed help getting video doorbell reinstalled in my account. The customer service person - I forget her name, sorry - was very friendly and able to fix my problem. The hold time was just a minute or two, and the diagnostic and fix only took a few minutes. Happy customer.
Thank you for taking the time to leave this review, Christopher. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Did not have a doorbell camera for a few days and even tried the help online. Nothing seemed to work till I got ahold of tech service and they told me a step to step process to get my door bell camera up and running again. Great help and very easy steps to understand.
Thank you for taking the time to leave this review, Anthony. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Very good customer service. Very courteous and helpful with my inquiry and assisting me with the appropriate rep to help me upgrade my system. I would be staying with the company for that matter. Thanks.
Thank you for taking the time to leave this review, Jay. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I have been a customer of Brinks for many years. The person that helped me today was very nice and knowledgeable. She solved the problem I was having quickly. I was also able to lower my bill significantly with her help.
Thank you for taking the time to leave this review, Jennifer. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
The technician that I had was fabulous. He knew exactly what was wrong and talked me through what to do. Very polite and did not use words I did not understand. He fixed the issue by re-booting the system. He was very good.
Thank you for taking the time to leave this review, Major J.M. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Based on my experience today, Brinks probably has customer service agents in the industry. I had an issue with a price increase, and the agent arranges to have my monthly fee lowered. This happened without me pushing for the price decrease. When we finished, I told her that she was the type of customer service agent that I would have loved to have at my old company.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I spoke with Lisa about a billing issue and she was very helpful and courteous... She took care of my concern promptly and to my complete satisfaction... I would recommend Brinks... Thank you for a positive experience!
Thank you for taking the time to leave this review, Charles. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Good job, very knowledgeable. Excellent service. The service representative ask several questions to assist in what was needed to resolve my issue. Also, they wanted to make sure that I was completely satisfied.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
The virtual tech assistant named Q was excellent. Very knowledgeable and experienced. His communication skills were excellent. We walked through the process smoothly and flawlessly due to his expertise. Q deserves a large pay raise.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
To best of my knowledge and belief Brinks rep. appeared at my door with pad in hand and misrepresented that he needed to replace my control pad as mine was obsolete thus gained access to my system. As we discussed my problems with ADT my then server, he suggested a change to Brinks. He promised Brinks would pay the early termination fee of ADT. After the 3 day cancellation period had expired, my Neighborhood Watch account had warnings about this rep. as a scam, including pictures of him wearing a Brinks shirt.
Hello Daniel. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
My system will be out for over 2 months but the customer service rep is only able to credit one month. I am extremely frustrated with Brinks since they roped me into a multi-year contract that they cannot support but will not let me out of the commitment. I would never recommend this company since they don’t care about security, just collecting money for services that cannot be rendered.
Hello Anthony. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
We have been using Brinks for over two years, and they are amazing. We had some issues and Liberty was amazing and went above and beyond to get everything straightened out. The app is constantly updating and getting better.
Thank you for taking the time to leave this review, Daniel. Thank you for sharing your recent experience with Liberty and helping resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I had a pleasant experience with your Support Representative Gina. She was helpful and very friendly. Received the assistance I need and got the answers I required. Quality of the expertise was there.
Thank you for taking the time to leave this review, Shirley. Thank you for sharing your recent experience with Gina and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
It was an ABSOLUTE pleasure working with Denise! If she is a representative of the service, we will receive with Brinks I have no concerns about the transfer from COX Security Solutions. She was friendly and helpful.
Thank you for taking the time to leave this review, Sura. Thank you for sharing your recent experience with Denise and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Jody ** was wonderful; she gets (5) gold stars! I called in to discuss my monthly/services and (or) rate. She was able to reduce my monthly rate by extending my contract. Thank you for helping me solve my problem. Please continue the excellent level of Customer Service skills, it didn't go unnoticed. Happy Customer....
Jacqueline
Thank you for taking the time to leave this review, Jacqueline. Thank you for sharing your recent experience with Jody and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I set off my alarm for the first time by accident and realized there were several things about my system that needed to be tweaked. Among other things it was beeping without telling me why. First I tried the chat, that wasn't at all helpful. On the phone it took a very long time to get through a gauntlet of robots but I eventually got through to a human being who was absolutely wonderful and solved all my problems. He gets 5 stars. The robots get -1.
Hello Linda. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
Brinks is expensive, but I will say the camera quality is amazing, had major hiccups setting up. Took a few months to get it resolved but, after the issues got worked out I have been very happy with brinks overall. The Support team is very helpful when you have issues and if you're not fully satisfied ask for the executive team. They will fix it. The only flaw I have is the response time when they alarm goes off is way too slow and could cost valuable seconds in getting you help. They need to improve that.
Hello Davey. Thank you for rating us. We are happy to assist you if you need any help with your account. We can address these with you to make the system work better for you. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
The technical support agent was courteous, and knowledgeable of the equipment and system and remotely in a few minutes solved my problem with my cameras. I am very thankful and pleased with this service.
Thank you for taking the time to leave this review, Mathias. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I had an entertaining and positive experience with every human interaction I had. I joked about being transferred.... Very professional folks at every step. If the installation is as smooth as the order process was they definitely get my highest recommendation. Thank you Brinks.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to provide a great customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I have been with Brinks since 2014. They raise the rates without telling you. They claim to send an email, but funny that I've never received one of these emails (I do get other Brinks emails). When I call in, I'm told they emailed me on XX date, but when I say I never received an email, they respond with 'Did you receive something in the mail?'. OK, which is it - you emailed me or you USPS mailed me something? Funny that they have a date of the email, but then really don't seem to know how I was supposedly notified.
Then, today, the first rep said I was on a 'month-to-month contract', but when he transferred me to another rep, they stated that to be on a 'contract', you're signing up for a specific term. So, you have two different 'contracts'? Also beware that if you sign up for a 'contract', you cannot cancel, UNLESS you want to pay for the remaining months. I WAS NOT TOLD THAT, but luckily I work in procurement, so I knew to ask. Again, trying to catch people on the sly - seems awfully shady! I won't be looking for another service, if this is how they treat someone who has been with them since 2014.
Hello Susan. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
We moved to another state while still under contract with Brinks. The reinstall went well with few exceptions, no fault of the installer. The service system works smoothly and the agents very knowledgeable and compassionate.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our team and how we have been able to help move service to your new home! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Brinks service consultant was pleasant, professional and successful in addressing my issue. My issue and question concerned how can Brinks better help me recognize their number and notification when calling about an active alarm at my property?
Thank you for taking the time to leave this review, Curtis. Thank you for sharing your recent experience with our team and how we have been able to help address your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
The representative was helpful and resolved my issue and answered my questions. From the moment the call started, they demonstrated patience, professionalism, and a genuine willingness to assist. I truly appreciated how they took the time to carefully listen to my concerns without rushing me or brushing anything off. Every question I asked—no matter how small—was answered thoroughly and clearly, making me feel confident and informed about the next steps.
What stood out most was how courteous and knowledgeable they were throughout the interaction. Not only did they address the issue I initially called about, but they also went above and beyond to make sure there were no other potential concerns. Their ability to explain things in a straightforward manner really helped me understand the situation and feel more comfortable with the resolution.
In today’s world, it’s rare to come across a customer service representative who is both technically skilled and genuinely kind. This experience left me with a very positive impression of Brinks as a whole. Thanks to this representative, I feel valued as a customer and confident in the support I receive from Brinks. Please extend my thanks and appreciation to them for their outstanding service!
Thank you for taking the time to leave this review, Felicia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Excellent experience, extremely helpful and understanding. I called in to ask some questions about my account and I received a quick answer with a follow-email and instructions on my next steps having to do with my specific request. Very pleasant experience and personnel.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
My service call today was handled with patience and concern for our well being. It was efficient and successful. There is always a quick response. We have felt secure with this protection. We higher recommend it.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
In my recent experience, tech support was exceptional. I was cheerfully and slowly walked through the problem I reported until all was resolved. And then the representative asked what else he could assist with, helping me with testing matters and battery replacements. He helped calm and reassure me in an unrushed call.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I had to reconfigure my entire security system due to a change in internet settings. I was not able to figure it out so I had to suck it up and call customer support for assistance. Demetri was incredibly knowledgeable and patient! Knew exactly how to maneuver the system to best help my situation. Calling customer support should always be this direct and quick. He even went above and beyond and figure out how to add an old z wave device that had be out of use for two years!
Thank you for taking the time to leave this review, Hector. Thank you for sharing your recent experience with Demetri and how we have been able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
Excellent customer service. Called to verify system was operational and monitoring company was receiving signal. The system was operating as expected. Reassuring to know their customer service is supportive.
Thank you for taking the time to leave this review, Lita. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I signed a contract in January. Only the control panel was installed with the promise that the cameras were back ordered. It is now April and my system is not completed. I know it's not Brinks directly but I am paying for a incomplete service.
Hello Kathy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will be able to further assist you. - Paul H.
Reviewed April 19, 2025
Ms. ** was extremely courteous & personal assistance me. I was very nervous because I didn't quite understood the direction she was related to me however, after she sense I was nervous she kindly explained to me that it will be okay that I could take my time & together the task was accomplished. I had procrastinate for months for fear of not knowing how to solve the situation. Thank You, Ms **. You are so courteous and kind. I won't wait as long pondering on should I call Brink with my situation ever again.
Thank you for taking the time to leave this review, Polyneisia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
First I would like to say when I originally called I had every intention to cancel the service. Then there was Gail. She was so personable, friendly, and knowledgeable that I decided to renew my contract. I am a 24 year customer. Thank you Gail for your kindness, it is very hard to find in this world we live in today!
Thank you for taking the time to leave this review, Vicky. Thank you for sharing your recent experience with Gail and how she was able to provide a type of service that you saw to be genuine and trustworthy! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
The agent was very helpful in resolving my alarm issue. She had real good product knowledge which made resolving my problem a lot easier and quicker. Thank you for having this caliber of employees that take care of our issues quickly and professionally.
Thank you for taking the time to leave this review, Ruben. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
I changed network carrier and Brinks Rep on the phone was very attentive, responsive, patient and very knowledgeable with the walk process. I learned a lot at the same time. Definitely would recommend Brinks to everyone.
Thank you for taking the time to leave this review, Will. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
I was having issue with my doorbell, not being able to hear it when someone was at the door. I explained that if I was in my bedroom, I wasn't aware that someone was at the door. After explaining my problem to customer service and the fact that I am not very good with my phone, the young lady whom I spoke with was very helpful. I felt at ease as she worked on my problem. I would recommend Brinks any day to any that has an issue with technology.
Thank you for taking the time to leave this review, Cheryl. Thank you for sharing your recent experience with our team and how we have been able to help resolve your doorbell issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Appreciate her working with me to lower rate and term. Rising costs are everywhere and any money saved it much appreciated… Debated on actual need of service because of cost. She was most helpful and very appreciated by us.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
The representative of I spoke to on the phone about a list of problems with my system was incredibly patient, knowledgeable and helpful. She knew exactly how to remedy the problem and we were able to do so jointly on the first try. Excellent service! She should get a promotion or a raise, or both!
Thank you for taking the time to leave this review, Alfred. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Sheila at Brinks customer service was professional, kind and knowledgeable. She helped us with options for an upgrade and how to navigate a remodel. Wonderful to chat with a kind human rather than an automated service. Wish all companies had people like Shelia working for them!
Thank you for taking the time to leave this review, Tammy. Thank you for sharing your recent experience with Shelia and how she was able to help resolve your system concerns traversing the remodel and providing options! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Excellent security system & technical support! Had issues with my door bell camera not working. The Technical Support was very knowledgeable one troubleshooting the issue! She was very professional & patience with all my inquiries. A+++!
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I was considering Brinks to provide home security service. My sales agent, Luis **, never got back with me to schedule my installation. I emailed him to follow-up with him regarding the day and time and he said it would be Monday April 14th between 12:30-5. When nobody showed up that day I contacted him & his manager, Alex **. I was unable to reach them so I called Brinks directly and they told me the installation was for Thursday. I explained to them that I had a email from Luis with the day & time for Monday from 12:30-5.
I later that evening spoke to Luis & Alex and they played dumb, I'm not sure they were playing though sting that the installation was scheduled for Thursday. I explained that I have the email that said Monday & that it is a legal document. I forwarded this to Alex, the Sales Manager expecting him to help, since he is the Sales Manager. He was less than helpful and extremely rude. He said it the installation was scheduled for Thursday. I explained that we took Monday off work for the installation and now you expect us to take another day off when it was your mistake. I asked for a Saturday installation and when I didn't hear back from him I called Brinks myself.
After numerous hours and phone calls with Brinks the scheduling department was able to get me a Saturday installation. I asked Alex to cover the remaining balance for the new keypad and he replied that he already went above and beyond to get me a Saturday installation. I explained that I got the Saturday installation and I did his job and he had nothing to do with helping me get the Saturday installation. Not once did they ever apologize or admit they made a mistake. I asked him for his Manager's name and phone number and I never heard from him again. I will now be using Brinks for many reasons. I would recommend that you stay far away! Of this is how they treat potential customers, I can only imagine how horribly they treat their current customers.
Hello Kip. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 16, 2025
Customer service representative was very helpful, delightful just a pleasure to speak with. Although I called to cancel service due to financial struggles, she offered an alternative resolution but she was not pushy at all.
Thank you for taking the time to leave this review, Sandra. Thank you for sharing your recent experience with our team and how we have been able to provide an alternative and resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The representative I spoke with today was very kind and helpful. She was patient in getting my situation resolved especially since I was have technical difficulties between my phone and computer. I would recommend her.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I called into the monitoring service to place my alarm in test mode so I could change the batteries in my key FOBs. The young lady that assisted me stayed on the line and walked me through a test of my system after I had replaced the batteries. I initially had worried that there would be a tamper alarm given when I opened the back of the key FOB. She was very kind and patient with me as I prepared my home to test the alarm system arming/disarming of our system utilizing the key FOB after I had changed the batteries. She remained on the line until I was fully satisfied with her knowledge and service.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through your iteraction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I would recommend Brinks to anyone who asks for a referral. They have always been professional and courteous in my dealings with customer service. We have never experienced any kind of problem with our system. We have always had a quick response when we have dealt with customer service due to concerns on our part. When it came to cancellation the representative we dealt with was nice. I am so glad because the new service that we were pushed into hasn’t responded to any of my requests since we signed with them.
Thank you for taking the time to leave this review, Charla. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The agent was very helpful in explaining the terms of my contract. Brinks has been an important part of the security of my home. They are fast on receiving the alarm, even when it was just my dog, and helping to improve the usage of the sensors.
Thank you for taking the time to leave this review, Jun. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The battery in my door sensor needed to be replaced and the alarm system kept giving me a warning message. I called customer service and got an immediate response. I had never replaced the battery and was nervous about handling the task and the alarm going off. The representative was receptive, patient and told me they would stay on the line to walk me through it. Fortunately, I had a battery, they were ready to walk me through the process without my alarm going off. I was extremely satisfied and it went quicker than I thought.
Thank you for taking the time to leave this review, M. Thank you for sharing your recent experience with our team and how we could help resolve your sensor battery issue swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I am a new customer to Brinks. Two months into my coverage, I feel I'm at home with the correct alarm company. I inherited a 20-plus year alarm company relationship via my parents' choosing. It was good. However, they never attempted to try to update the coverage so when I took over a whole new world opened for me. I went through a brief "hiccup" process with two other alarm companies before a "perfect timing" door-to-door effort on the part of a "go-getter" and very nice Brinks Area Manager, named David **. Gave me his best-selling points of what he could improve on with my home security based on any prior experience I had had. I was very pleased with the professional, knowledgeable, and caring persona that David ** presented to me. Just as important, I spoke to my neighbor for additional feedback prior to my pending appointment. She stated she was very happy with the setup and service she continued to receive from Brinks.
Fast forward to my experience today. I had the wonderful pleasure of speaking with an exceptional young lady named, Mari, who was a Tech Support Level 3. She was informative, very thorough in explaining the one thing I wanted and needed to add to my alarm setup. Matter of fact, Mari was downright delightful! By the end of our conversation which began as a quick billing question, which she answered successfully. By the end of our short conversation, I happily had a Brinks alarm system warranty added to my monthly billing. It only cost me $16 ($15.99) more a month. But more importantly, Mari had a gift for explaining, in layman's terms, the advantages of having a warranty vs not. Mari made my day and I told her she is such a blessing to the Brinks' family. I hope they value both her and David ** presence. I do. And I expect to enjoy a long and enjoyable relationship with this company. Thank you, Brinks!
Thank you for taking the time to leave this review, D.A. Thank you for sharing your recent experience with our team and how we provided you with an excellent customer experience as a whole! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The technician Nicholas was very professional and patient with my issue of the smoke constant beeping. He was very informative and assisted in helping me troubleshoot the problem. Problem resolved currently. Technician instructed me to call for additional assistance when new smoke detector is installed.
Thank you for taking the time to leave this review, Sheneek. Thank you for sharing your recent experience with the tech and how he could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The customer service representative did a wonderful job addressing my IQ Panel issue. From my understanding, a needed reboot push was needed to get the panel back online. As it turns out, a software update patch also needed to be done upon further investigation. My IQ panel is back online and working great. Thank you Brinks family!
Thank you for taking the time to leave this review, Myriam. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was frustrated with the support and service I was getting concerning my sensor. Sheila in customer helped me resolve this issue and calmed my frustration. With her recommendations and excellent service I will be getting my sensor replaced. She restored my faith in people helping people!
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with Shelia and how she could help resolve your equipment issues , providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was quite pleased with the service I had received. The technician was very helpful, knowledgeable and patient. She had my camera back online within minutes. I truly appreciate her!!! Keep up the good work!!
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
So my panel won’t connect to radio signals so they say it’s a faulty panel which I have to purchase $500. Mind you I’m with Brinks for 8 years, not happy. I can understand if it’s broken or damaged but it’s radio signal connection so why I have to purchase a new one.
Hello Das. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Have been trying to contact someone since the first couple days I had the basic system installed. Now I'm stuck for 5 years with something I won’t use or pay 2k to cancel. This company is a joke. False advertising and not worth the money at all.
Hello Jenny. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
I was in need of getting my alarm permit which was needed for the area in which I live. I was advised to go to a website which then took me to crywolfservices.com. After 4 attempts of trying to fill in the info, I kept getting the response "denied". So I called Brinks back and spoke with Ashley **. She could tell how frustrated I was. She figured out it was probably because I was using my cell phone instead of my ancient desktop computer. I apparently wasn't seeing everything on my screen to complete it. At any rate, she went over & above her duties (in my opinion), went to that website & filled out the registration for me! Almost immediately, I received the much-needed alarm permit nbr. I cannot express how much I appreciated her help, and hope her boss and company realize how valuable an employee she is. More companies need good employees like her. Thank you again, Ashley! You are wonderful!
Thank you for taking the time to leave this review, Sharon. Thank you for sharing your recent experience with Ashley and how she could help resolve your permit issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
The service that I originally purchased was through a different provider and then was bought by Brinks. I did not have any issues with the service itself. Changing internet providers became a challenge to get system to connect. The issue I have is, cancelation is done electronically, yet I was told it takes 30 days to cancel service. This means that I am being charged additionally, which is not right. The date of cancelation should be when it is requested period.
Hello Eric. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Extremely polite, professional and attentive to my needs. Pushed sales and options without being disrespectful. Did not rush me for time. This is how every customer service interaction should be. I was thinking of cancelling my service but this interaction/experience has definitely given me pause.
Thank you for taking the time to leave this review, Fawaz. Thank you for sharing your recent experience with our team and how we could help provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
I spoke to a representative by the name of lucky. He was very informative and helpful and was able to smoothly assist in getting me what I needed. She was also patient in assisting in scheduling a tech to come out
Thank you for taking the time to leave this review, Mrs. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
The agent was courteous and Helped me with my request. I struggled the evening before and they were able to take care of my issue quickly and efficiently. My weight time was also not long which was great.
Thank you for taking the time to leave this review, Ashley. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We received the contract we signed 2 years ago when ordering this service. No recent contract of new 2 year contract 2025 indicating $10.00 monthly discount promo. Auto pay, no receipt for 2 year discounted price. Please send this confirmation to this email!
Hello Jeanine. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
Manny was absolutely the best customer service rep that I have EVER dealt with. He was very patient and very well learned. He walked me through all the steps to get me up and running again. I was blown away by his knowledge. I would give him 5 Stars all the way!
Thank you for taking the time to leave this review, Andrea. Thank you for sharing your recent experience with Manny and how He could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We’ve had a pending alarm installation at our cabin in Fountain Lake, Arkansas since October, 2024. It is now April, 2025. Despite two installation attempts with the wrong equipment and many attempted calls to rectify the situation, we are having difficulty getting someone to return our calls in a timely manner and to follow through with things promised. In desperation, yesterday we reached out to the initial sales person who was very apologetic and promised that he would figure out what was going on and someone would call us by the end of the day yesterday. Once again, no one called. We’re loyal Brinks customers (we also have a system at our primary home) and would love a resolution. Can someone from Brinks please help? We want Brinks to finish the job they started. We simply need someone responsible to oversee the final steps.
Hello Kim. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
I needed to test my security system, it failed. Contacted Brinks, the young lady was very helpful. The conclusion was I needed a new panel. Decided to use it as a deterrent until I could replace it. I can still arm and disarm the system, it's just not communicating with Brinks, but I do also have security cameras.
Thank you for taking the time to leave this review, Cora. Thank you for sharing your recent experience with our team and how we could help target your equipment issue, providing a temporary solution until it is replaced. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
Staff was helpful at first but after contract completion would not allow me to cancel contract. I tried verbally twice and in writing twice to cancel and they would not cancel. now 4 years later they are acknowledging that I can cancel. I have not had a contract for 6 years. Early customer service was horrid but the recent service was polite, cordial, correct and helpful. They stated their company's position and acknowledge my issues. Still have not received promised documents to cancel account.
Hello Jeff. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 11, 2025
Brinks tech support via phone was superb. The representative helped me resolve a couple of issues I was having with my equipment. The representative calmly and pleasantly walked me through the steps to get my front doorbell working again and we were able to test a motion detector. My system is back up to 100%. Thanks so much for the support, Brinks!
Thank you for taking the time to leave this review, Coleen. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
System was causing false signals. They were very courteous and patient in finding the problem. They found the trouble and replaced the faulty motion sensors with new units. Very happy with their service and response. Thumbs up. They showed me they cared about their customers.
Thank you for taking the time to leave this review, Jerry. Thank you for sharing your recent experience with our team and how we could help resolve the false signals providing an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
The electric company was going to turn elec off. They were there to put a larger box to count for the new two houses being build. Brinks said they would take note that my alarm would be off and that I would call back when elec was put back on. They doubled check my system to make sure all was good.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and the agent's ability to enable us to plan for your temporary outage and an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
We needed to replace two motion sensors in our building. I was on hold for nearly an hour and a half and the person I spoke to said I needed technical support. I was transferred and was again placed on hold and then hung up on. I then called on a second occasion, this time I was on the phone for nearly two hours transferred three times and hung up on again. I should have received a call back but never did. The sensors are still not active.
Hello Tom. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
No I would not recommend services. The contract is not what I was told. Their contracts are for five years. I was told 1 year. In Addition the original DocuSign documents were gone. I have a copy that states 5 years. I'm not satisfied with this company. I called for sensor issue to be told there's additional fees.
Hello T. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The agent that helped me was great. She knew exactly what I needed and did it quickly. Because of her, I would recommend Brinks to my friends. Her voice volume was a little low, but I think that was on my end. 5 Star service.
Thank you for taking the time to leave this review, Ernest. Thank you for sharing your recent experience with our team and the agent's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Contacted tech support to confirm smoke detector was on-line following battery replacement. Received a notification that it was installed improperly but all seemed ok. Service tech was very responsive and professional. Able to confirm everything was working properly.
Thank you for taking the time to leave this review, Tom. Thank you for sharing your recent experience with our team and our ability to provide an excellent customer experience confirming that your equipment was working properly! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Stay on top of your plan. We've been a part of the Brinks family for years but recently cancelled because the price kept going up. Apparently our plan expired in 2019 so the price kept going up. When I went to cancel they offered to cut the price to about half what I've been paying. Thinking about all the money they have gotten from us since 2019 made me so mad I'll never use them again. Very sad because we were happy with all of our years of service with them.
Hello Tracey. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The service representative I spoke to today, Yuri, was very helpful and made sure that I received the email sent before she got off the phone with me. She made the business that I was attending to painless and she was very professional while still keeping a friendly and inviting attitude. She is an asset to Brinks and your customers.
Thank you for taking the time to leave this review, Teresa. Thank you for sharing your recent experience with Yuri and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
I called Brinks customer service to inquire about an email offer to lower my monitoring rate. Ashley answered and provided a very professional pleasant explanation about the offer which I accepted. I was very pleased with my interaction.
Thank you for taking the time to leave this review, James. Thank you for sharing your recent experience with Ashley and her ability to provide an excellent customer experience and taking advantage of a great offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I called to get a quote on getting the new keypad lock for 3 doors. The representative gave me the quote and then tested my system. The call was done in a quick manner and very professional. I was satisfied.
Thank you for taking the time to leave this review, Angie. Thank you for sharing your excellent experience with getting a quote and system checkup in short time-span! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I couldn't be more pleased with the customer service overall. From the initial call, to the installation, I was very pleased. I would certainly recommend a similar system for the security minded person..
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our services to provide an excellent customer experience and recommending us to others! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Fantastic service, on time whenever I call, whatever you want you can order over the phone, if you have any questions you can call, if you miss your appointment for a technical problem just let them know and they will have a tech follow up.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experiences with that our team always here to help! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative was knowledgeable and kind. They showed patience as I was attempting to rectify everything on my end. And lastly, the process was fast. Thank you for all of your help. I will definitely recommend to friends and family. And will consider this company as move into another property. Keep up the good work.
DS
Thank you for taking the time to leave this review, Dee. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and recommending us to friends and family! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I am totally disappointed of this company brick. No communication to the customers, no help from the customer. Even managers, they can't even help customer. It took me 3 phone calls to get cancel and someone from supervisor or management to help me. This is completely disgrace. I don't understand how your company is still in business😡🤮
Hello Edwin. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
She was very knowledgeable and helpful. Raylin has a Godly spirit that is very warm and welcoming. Thanks Raylin for the great Customer Service.
Thank you for taking the time to leave this review, Margie. Thank you for sharing your recent experience with Raylin and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Very thorough and helpful customer service. Solved our issue quickly and accurately. Appreciate that it wasn’t a long wait to get a real person. Especially since voice recognition was initially not working well.
Thank you for taking the time to leave this review, Rachel. Thank you for sharing your recent experiences with our team's ability to provide a swift and excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke with was very friendly and made updating my contact information a pleasant experience. She also deleted invalid entries that other representatives declined to do. In addition, she initiated a rate reduction offer that I had [previously, unsuccessfully, attempted to get based on email offers I had received
Thank you for taking the time to leave this review, Carl. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and getting help to apply your offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I was on the phone with Zina for my entire lunch break. She was determined to rectify my issue. Absolutely Amazing customer service. She should be a team lead or something. She was very helpful & nice.
Thank you for taking the time to leave this review, Erica. Thank you for sharing your recent experience with Zina, providing great customer care and resolving your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke to was knowledgeable, friendly and patient. We were not able to fix the problem but she arranged an appointment for a tech to come to our home and assess the situation. Hopefully, we can get the problem resolved soon.
Thank you for taking the time to leave this review, Jewel. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience although an appointment was needed! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Switching from Brinks to a local provider for two main reasons. Service was on the whole middling, but one experience last year was so astonishingly incompetent, which has stuck with me ever since. Bordering on gaslighting me about the plain meaning of English words when explaining to me a really stupid feature of the application about auto-deleting old recorded camera clips when reaching the monthly clips limit.... The details aren't important. It was horrendous.
The second reason is that the monthly pricing is set completely arbitrarily, based on what they perceive they can squeeze out of you, and then gradually quietly ratcheted up until you decide you don't want to deal with it. I was paying almost $50/month, until I called and said I'd like to discontinue, when they reset my rate to $18/mo, but over the last 2 years it's climbed again (without any notifications) to be $42/mo. When I called just now to say I'm cancelling, they said "Oh, you can have $25/mo, if that will help." I said no thanks. I know it's "only business" but I absolutely hate being treated this way.
Hello Maxim. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns and previous experiences, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
Customer since mid 2000's. Service, products and customer service has declined considerably. As soon as my contract is up, I plan to switch companies. If the system should fail, I plan to not use the alarm system and ride out the current contract instead of spending costly service call fees versus buying out the contract for approximately 1K.
Hello Cheryl. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
The reps I've spoken to all have been short, unfriendly, uncaring, mentioning one needs to have a service rep for a home visit. Their immediate answer is there will be a charge of X number of dollars in order for that to happen. Even though the problem is with your equipment.. I am quite angry and disappointed to have gotten involved with your Co. Your sales rep was so kind and friendly, promised the best customer service, you'd be Johnny on the spot in the event we had a need for you. It just didn't work our that way. . .
Hello Robert. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
Spoke with a very lovely person in Customer Service named Janice. She was very understanding of my request and offered a solution. I appreciated her willingness to hear me out and worked with me. Thank you, Janice.
Thank you for taking the time to leave this review, Carmen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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