Brinks Home Security™ Reviews

After 5 events on 5 windows, I replaced the batteries in the sensors. Those 5 events would not clear from the keypad or app on my phone. I called BRINKS Home Security and spoke with Jackie. Jackie is very professional, knowledgeable and helpful. She walked me through each sensor to "test" to try and clear the events and to verify whether or not sensors were "bad", they are 9 years old. The 5 events were able to be cleared and we're up and running full speed again! Kudos to Jackie for a job well done! We appreciate it.

This is by far the worst security company; don't believe anything they say. They will underhandly try and continue your contract and lie about charges and surprise you at installation with additional charges. Greedy Bastards!

Broke my doorbell back plate when trying to tighten the screw. Call Brinks and talked to Kevin who was very helpful in identifying that the back plate could not be purchased at this time. Seeing that this was no fault of mine that the back plate was not available Kevin worked it out to have my entire doorbell replaced and no charge to me. Was very grateful for the help and very satisfied with the result. Thank You.

From the customer service representative to the tech it was such a pleasure of working with them both. All my issues were resolved with one phone call. The tech was so patient as we removed the old sensor to the new sensor. Thank you both.

This is my second review. My doorbell camera was installed on Feb 20 2025. My equipment has not worked at all. The technician has been to my home 3-4 times. Our last conversation, he was to come replace the equipment. That was about 4 days ago. I haven't heard from him since. I called to cancel my service and was told by an account manager that I would still have to pay for equipment that does not work. No way on God's green earth would I do that. The account manager was unprofessional, she insisted on talking over me. She would ask a question and get loud before I could answer.

I have never experienced worse customer service in my life. After being a loyal Brinks customer for 13 years, I attempted to cancel my service in July, but they refused to process the cancellation and continued billing me. When I called to resolve the issue, they demanded $179 just to cancel, despite the fact that my service was not even working. Brinks was willing to risk a 13-year relationship over $179, showing complete disregard for customer loyalty. I was even open to finding a fair resolution, but instead, they tried to double my bill from $29 to $67 for a new service—an outrageous attempt to squeeze more money out of me.

I had Brinks Home service for 25 years. My ex-wife tried to cancel the service, which had not worked for 12 years, in October 2024. She informed them that the system was not being used and requested cancellation. They stated that I had to cancel it myself, which I did. However, they still billed me $322.91 for a service that was never provided. Do not hire these people for your security— They care more about your money than your safety.

This company messed up my credit for $127 after I changed a card. What was even worse was that they were rude and extremely uncaring when I called to make a payment. They will tie you up for long contract. Please read carefully and run....

Received excellent Customer service from Brinks Security. Able to get request handled quickly. Very thankful I was able to get through to talk to a live person so quickly. Customer Service Rep very competent and friendly.

Please I beg you go somewhere else. DO NOT make the mistake I did!!! It’s a waste of time. The cameras always need rebooting. Several times I’ve had delivery drivers walk up my driveway to my front door and the cameras did not notify. They charge for everything including the technician to come out and fix the faulty equipment. It’s all a scam

I've had Brinks one month and when I signed up, nothing worked. Literally not one thing. They expect you to pay 36 months of a contract in full to cancel with them or longer in some cases, at 100% of the contract price even when not a single thing works and they won't send anybody out to fix issues after claiming they will. They con you into signing the agreement without explaining anything to you first. I will never recommend this company to anyone I know for as long as I live. This is by far the worst security company on the market.

They sent technicians with minimal training if any to install the system. They lied about the duration of the contract. We had a break in. The thief was in the space for 3 minutes before motion sensors alarmed when armed away. When I asked for them to explain some issues with the system they didn’t respond. Worst alarm company I have ever done business with! Run from this company!

We called Brinks because our electricity had gone out during the night, and even though the electricity had come back on, the alarm system would not work. The gentleman stayed on the phone with us, taking us step-by-step, until the alarm system was working again.

Brinks is an unreliable company. The seller did not deliver on what was promised, and when I contacted Customer Service, they attempted to charge me $800 to fix an issue that was their responsibility. I lost my money and am now stuck in a three-year contract with them. I do not recommend this company.

Customer support is always very easy to use/understand and helpful without attempting to sell you more services or anything. We've had other leading security systems and Brinks blows them out of the water. I'm also a peace officer and whenever we get burglaries and alarms, Brinks is by far the best to deal with as an LEO to obtain victim's info and contact information.

I had a sensor that was not working on our back door and needed to learn more about the system, as my husband was the one who ordered it, but he passed away about a year ago. Brinks sent me a new sensor, but I didn't know how to install it. The gentleman who answered the phone today was so helpful and walked me thru everything! That level of customer service is hard to find these days and I am feeling confident living alone in my house now that it is all working and I know how it all works. Thank you very much - from a grateful widow.

Signed up the security system back in 2019 and I'm still stuck with them because of the complicated contract terms. I had no issues with their service until I moved within the state in October 2023. I had to get new devices just to update the existing security system devices in the house during that time Brinks customer service guys talked about a discount that will be applied only if the contract was extended.

Very prompt and friendly service. The tech was knowledgeable and fixed my sensor problem in minutes. Very willing and able to fix all my account issues. I would recommend Brinks Home Security to everyone.

Give the guy that helped me a raise. He deserves it. He went above and beyond when my wife and I were having issues with our account. He was also quick and very knowledgeable. Again, give him a raise, a big one.

Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!

I had a couple of follow up questions, so I called the tech support center. I got a quick response (< 30 seconds waiting), and an intelligent and helpful rep with appropriate feedback. The whole process took only about five minutes.

Brinks Technical Support is topnotch, no voicemail, answered on 1st ring. Very knowledgeable and professional support rep who understood issue immediately and walk us through a short step by step path to fix issue promptly. A total of 14 minutes, great service!!!! Highly recommend!

Excellent technical support. The technician was thorough and considerate. He also made great suggestions to enhance my service relationship with Brinks. The wait period to get to a technician was lengthy and the never ending ads and reminders that someone would answer soon was annoying. All in all my issue was professionally handled and next steps put into place.

My alarm went off in the middle of the night while I was out of town. I didn't hear the phone so didn't respond. I called the Brinks help number in the morning. We talked through any issues I had had and decided it was probably a faulty sensor. He checked my system and everything else looked good. I told him I would have my neighbor check to make sure everything was good. When I checked my ring camera, I noticed the police arrived within 10 minutes of the alarm. I was very pleased with the help from Brinks Service.

In general my concern was resolved, but there were some pretty significant hiccups along the way. Over a period of 2 days I spoke with different agents both in technical support and retention. My biggest concern is that I was told different information from different department employees. Technical support was very helpful and planned to send out a technician to replace a defective component of my alarm system. One agent told me he would call me on Monday, this was Friday. I never received a call.

Brinks is ROBBING me each month. I signed to renew my service, at a discounted rate for 24 mo. After 24 mo, I asked when Is my end of contract. In their small print, "click to agree", Brinks adds an addl. 36 months. BRINKS STEALS FROM ME EACH MONTH. How do I trust them for home security, when they are BLANTANT SCAMMERS AND THIEVES THEMSELVES!

I have been a Brinks customer since they were Monitronics, I think about 24 years. My last keypad update was approximately 15 years ago, and at this point in time I have a keypad that is inoperable. In previous situations as this, I was offered free upgrades with a 3 year contract, and all has been well and good. I called Brinks on 12/06/24 and spoke with the technical assistance department, who referred me to the contracts department, whereupon I agreed to a 3 year contract with a free system upgrade replacing my non-working, outdated system, plus a small price reduction versus my previous contract. On 12/09/24 I was contacted by Bradley at **. (Spoiler alert: He will never reply to an email). Bradley said the next available appointment was 01/03/25 from 8:00 a.m until 5:00 p.m. He asked me if that was okay and I replied affirmatively.

Quick help and he did a great job helping me. Polite, easy to understand. Nice to have help keeping the security system working. Keep your home safe from the bad guys. Get an alarm system! Thank you!

Absolute garbage company. They are very difficult to deal with if you try to cancel. My family moved from OK > to AR and we needed a relocation plan.

I have an issue with my home security system. I contacted Brinks Home Security Technical Assistance. Using virtual communication, they attempted to walk me through a fix. After several hours, it was determined that a sensor I had ordered may be defective. An older model was to be ordered, unfortunately the one that arrived was the same as the one that had caused problems previously. I called Brinks to request a technician come out and fix the issue. I was told about the company's repair and replace plan and immediately enrolled in it. I will now have a technician out to look over the system and get up and running. The gentlemen who assisted me were very polite and considerate. They made every effort to make this tedious process as pleasant as possible. Thank you.

Very bad customer service!!! They don't have enough experience or even any experience because of their stupidity!! They bring people who don't have experience to work or deal with customers... knowing that I have been their customer for a year and a half and I paid the bill on time. I asked them to send me a sensor for the front door of the store because the old one doesn't work and they sent 3 sensors!!! Every time they make a mistake and send the same error because it doesn't match the camera system and I called them to send the correct sensor and they sent the same mistake again.. After the fourth time they hit the target and after a long period of suffering by calling and wasting time and headache because of their stupidity...

Warning. Do not use Brinks under no circumstance. They are misleading when you move and add months to contracts so you can never get out of the fleecing of your hard-earned money. They tell you that it is a 36-month contract but they secretly add your remaining months at your previous address and then they add month to month without informing you that the contract expired. Bad company, run to another more company with integrity.

A trouble alarm sounded this morning at 9:30 am and I didn’t know what it was. I tried clearing the panel but it wouldn’t reset. I called Brinks and spoke with Gregory. He was kind, professional, and knowledgeable as he diagnosed my system. It was a failure to communicate between the alarm and their equipment. After going through all of the checks of the system he had me go into the panel and unplug the backup battery as well as check other connections. Being as this is not my forte, Gregory had to be very patient and wait for me to unscrew the panel to get into the inside.

I asked the Brinks Home customer service representative to assist me with a control panel issue. She was courteous, efficient, knowledgeable and very professional. She walked me through the process step by step and explained not only what to do but also why. She resolved the problem in a matter of minutes.

Cedric was amazing at solving my issues in one call. He asked follow-up questions and reassured me that he will send me a replacement door contact. He also provided me with the local company that installed my cameras. Great customer service!

Tech Support person tried very hard to help and address my issues on sensor's identification. Website & the Phone App does not identify Sensors to respective Zone-Location positions. To track which sensor number is for which zone is impossible, even for your Tech Support;

The customer service was good. I had questions and he had the patience to answer me. Thank you. Then he walked me through troubleshooting my issue with the alarm and was very methodical in his reasoning. Thank you.

Unbelievably friendly customer service. My tech was great at keeping conversation going as we waited for certain reboots and connections to happen. Keep up the good hiring! Customer service is a lost art!

Brinks customer service is terrible, they will also send your account to collections without informing you. They will use Zion collection agency to scam its clients, buyers be aware and learn from others.

Brinks feels like a home security front end to a debt collection business. In my opinion their business practices are unethical and predatory. When we tried to cancel we did the following: 1) I submitted a cancellation request through an email cancellation address on the website (it's now taken down). The email bounced immediately. 2) We called to cancel and spent two hours going through escalations of people trying to convince us not to cancel. Brinks finally agreed to send a cancellation email with a cancellation document for e-signature; it never arrived. 3) We really really wanted to cancel and nothing was working, so we mailed a check with CANCEL written all over it (worked in the olden days, not with Brinks).

Stay away from this company. I started as a LiveWatch customer. It was a great company with great customer service. Brinks acquired it and it has been going downhill since. I had to wait one month to get a video call to fix my issue. I was told after half hour of taking the panel apart that I had to pay $250.00 to replace a computer chip. Brinks technology is obsolete. I was told by the retention department that they would not charge for the part if I would agree to pay $10.00 a month more and extend the contract by 6 months! When you do the Math it ends up costing more than the $250.00 part. The company does not recognize long time customers and the importance of reputation and repeat business. They have no understanding of the golden rule. I am not surprised of their 1.3 rating.

I've had Brinks for about 6 years. No trouble with them until I tried to cancel. I called to cancel and they offered me a couple of discounts which I declined. They basically said ok and we hung up. I was still charged the following billing statement so I gave them a call. They say that I was told that I would get an email with a link to complete the cancelation. They never told me that and that is why I was still charged. They say that they have a transcript of the call so I ask for it and they say that if I want it I would have to send a subpoena for it. Seems to me they are just finding ways to swindle people out of money. I will never use them again for home security.

Hello, I recently installed Brinks Home Security with cameras. I spoke with a sales agent (Ty), who confirmed all the pricing and plans. He assured me that my total monthly bill would be $72.99. He also mentioned that they would add Brinks Home Plus (an additional $7.99) and that I could remove it after installation. I called customer service and Ty to cancel the service, and they agreed to cancel it. However, when I checked my bank account, I noticed two deductions: $84.99 two days after installation, and another $64.99 seven days later. I was shocked and contacted customer service, but their response was unsatisfactory. I also tried reaching out to the sales agent, Ty, who confirmed everything before I signed up with Brinks Home, but he never responded. This has been a total mess. I’m unsure how to proceed with canceling, especially since I signed a 3-year contract. I would not recommend Brinks Home.

Complete scam!!!! Nothing works and called and made an appointment to get someone to come fix it and they never showed up and didn't even call. I originally signed a 3 year contract and now they are telling me it's 5 and they keep demanding money for a system that doesn't work and offer no way to even fix it. I ordered the system because I had a stalker and wanted to be secure but if I would have known the truth about this company I sure would not have put my trust in them.

Too expensive, no itemized bill, overcharging, promised to buy out my previous alarm company and they didn’t. Targeting older people with not telling the truth about prices. Customer service promised to call back, it never happened. They are the worse company. Don’t go with them.

I’ve been an Alarm.com customer for eight years, but my recent experience with their customer service has been incredibly disappointing. Two of my devices—a smoke detector and a carbon monoxide detector—stopped working, so I reached out to get them replaced. Instead of simply helping, I was told I’d need to subscribe to a warranty service for an additional $19.99/month to get the replacements.

I moved and have been trying to get my system moved for a month. There is no one in my area so they say it is my responsibility to get it moved and will not let me out of my contract. They want me to install it myself. Ridiculous and so frustrating. I don't know how to do that and shouldn't be expected to.

This is the worst company EVER! The cameras have very poor acuity /poor vision. The cameras most often don't work, and when you call for technical support, the staff (the ones who don't speak English well), who you will get most often, are very rude and disrespectful. Please THINK TWICE before paying for this type of service. It's not worth it!

Updated on 03/31/2025: They are still playing their games. They refuse to cancel the account I set up. They are lying pretending we signed up for a 3 year contract on a house slated to sell within a year. The manager Sade (sazde) was rude and very unhelpful. The homeowner doesn't deal with this. I do. So a complete refusal to do her job out of ego is unacceptable.

I am moving and want to get out of contract because I no longer need security. Called 5 times and each time I get a different amount to get out of contract. They also try to get me to take to new home with each giving me different answers. Stay away from Brinks.

Service was absolutely terrible. Their company says a 30 day trial. It is a three day trial. I tried to cancel because the website says you have 30 days and they don’t tell you that you cannot have this service with animals. They will sell you the service and then when you feel like it’s not working because you have animals and you cannot set the alarm, which was the point of getting the service in the first place Then they tell you, "Well just turn the cameras off." That was why I wanted the service then they tell you you can’t cancel so you’re screwed for three years so I am in the process of suing Brinks actually right now.

The service representative was very warm and extremely helpful with my needs. She helped me lower my rates and at the same time assisted me with answering all of my many questions. Truly and enjoyable experience.

I have never in my life encountered such atrocious customer service. If I could give Brinks Home Security a negative rating, I would. The process of trying to cancel my service was an absolute nightmare. I spent over TWO HOURS on hold, and every time I thought I was getting somewhere, they transferred me to yet another person. None of them seemed to have a clue about how to handle my cancellation, and it felt like I was just being passed around like a hot potato.

I have had Brinks Home Security for two years now and can give a very thorough review. Customer service is awful! The install was pretty bad. Put an extra hole in our wall for the control center and just left it. I rarely can use the doorbell camera when I get an alert. If it’s recording it WON'T let you see what’s going on in real time. It always stops recording around the 22nd of each month. They will tell you you have recorded too many videos and you can “upgrade” for a fee. For $52 a month it is most definitely not worth it. I’ve had three things stolen from my porch on three different occasions and their pos system never recorded anything. Don’t waste your time on Brinks. Shotty customer service and even worse equipment that is glitchy.

I highly do NOT recommend. I've had issues with their hardware and alarms going off while I was at work. I turned everything off and called to cancel, I was still in my contract so I waited. Kept paying it and then got to a point that I couldn't afford it and got behind on payments. I called to get it cancelled and work out a payment plan. They don't do payment plans and will not cancel my account until my account is paid in full. But I'm having trouble paying it each month let alone paying what I owe. So now I'm getting multiple calls daily and can't cancel it. Terrible customer service and does not work with their customers.

I've never liked this company. After a sloppy install of equipment and having to pay my previous company a buy out that contract, the cameras never worked at I was told and all trouble shooting was on me. After many versions of this I just stopped and have now been paying for a service that just tells me when doors and windows open and shut. I have 5 months left on a 5 year contract (for around $50/ mo or $250) or I can stop it now for $175. I ended this, not happy that they don't better help their customers, or me.

Thanks Brinks Home! The new alarm system makes feel safer! My family is now secure and the alarm system and app is very intuitive and helpful. The technician was very nice and help me out with all my questions.

Thank you Brinks Home! My house is now fully secure with the new alarm system! The app is very intuitive and the service techs did a great job installing and explaining how the systems work! Overall great service.

I entered into my contract with Brinks in September of 2021. As per my sales representative, this was a 3 year contract. I have had nothing but problems with Brinks. This includes their service, their hardware, and their app. There have been numerous occasions where the alarm system has gone off for no reason. The cops have shown up to my house. No calls were ever received to my phone. No voicemails were left. I was fined by the cops for false alarms. I called brinks to resolve, verified my phone number, and it still happened. It got to the point where I can't even use my home alarm system. Despite this, I still was patient on waited until the end of my contract to terminate.

I had Brinks salesman show up at my door who had a very good sales pitch! He convinced me they would buy out my contact with ADT which was about 6 months. I had issues from then on! He promised he had it all taken care of. I was so frustrated every time I texted him it was the same thing I promise, I promise it's all taken care of..well it's NOT! If a man name Shawn (I won't give his last name, although I should) show up at your door send him on his way! My problem is not with Brinks..it was the salesman.

Absolutely horrible company to deal with. It’s is a nightmare to get them to repair any outdated equipment. I was with this company for almost a decade when it was called Monitronics and then they merged with Brinks and it all went down hill. You call them to repair or replace equipment they will lock you into a three year contract saying you verbally agreed to a three year contract when the sales rep we spoke with told us two years. To cancel you have to cough up the length of your remaining contract. Just a company set up to rip off their hardworking customers with unethical policies and manipulative tactics.

My cameras have never worked since I started in September of last year. I have made countless attempts to resolve the situation with no results to date. I am left with no choice but to get legal advice. It's unbelievable that it has come to that.

⭐ 1/5. Brinks Home Security has been a nightmare. We completed our original 12-month contract in 2018, but they’re now claiming we’re locked into a new 5-year contract we never agreed to or signed. Despite multiple calls asking to cancel, they refuse to end the service and keep us trapped in a bogus contract. They won’t provide proof of any new agreement and even claimed to have a “recording” but won’t share it without a subpoena. Brinks also failed to give us direct contact email or a way to cancel, making it impossible to resolve this fairly. They did agree to send (by mail) their "Brinks 80% cancellation fee" meaning they charge you 80% of the remaining supposed 5-year contract, that if you cancel your Brinks Home Security contract before the agreed-upon term. If you’re considering Brinks, beware — they’ll hold you hostage with fake contracts and make it a nightmare to cancel.

I have a home alarm system with a video doorbell. The video doorbell stopped working. It took them over a month to come out to replace it and then within a month and a half it stopped working again. They came out and replaced it again. It took a month happy appointment and then less than 2 weeks later it stopped working and now it's going to be almost 2 months before I can get an appointment. This company doesn't care about anything except monthly fees and billing you for service calls. If your equipment craps out because they use cheap equipment they're going to drag their feet about getting out to replace it and they're going to charge you $75 for a service charge every time. I recommend you buy a dog or do any other company. The equipment is horrible the services horrible. The prices are outrageously high.

I was with another home security company and was not under contract, as I had been with that company for some time. Brinks rep came to my home for days straight and I only answered the door after the third time because I was curious why this same person kept coming by. I regret ever answering the door. I agreed to switch to Brinks because of the better deal promised. I've not received a better deal. I understood the contract to be for one year and it's actually for 5. I never received the contract until I asked for it after I inquired about canceling because I was moving. Cannot cancel without paying over $3000 to buy out the contract. Since I need to keep the service, but still moving was told I needed to buy the equipment again because I can't bring the existing equipment with me even though I've only had it for a year. Will also need to extend my contract for another year or pay more to have service set up at new home. It's a rip off, don't do it!!

I took service with 60 months agreement and they promised many things during installation but they have installed faulty equipment which is not working properly and if they call customer care they will transfer to virtual assistants. Most of them not professional and they will not resolve the issues and they recommend to physical assistance and they will charge $75 and more for visit. Please don’t get into this service and you will have to pay every month for the service which they don’t do well. I recommend strongly please don’t go with this Brinks Home security system.

Terrible Experience - Avoid Brinks Alarm System. Review: I regret every moment since signing up with Brinks for our home security. Here are the major issues I've faced with their service: Terrible Customer Service: Trying to resolve issues with Brinks is a nightmare. Unhelpful responses, and support that barely seems knowledgeable about their own product. Even getting a technician out is a hassle and often doesn’t solve the underlying problem.

Liars regarding canceling account. Make you pay the remaining of your contract even if you can't take the system when you move for medical reasons. Say to send a letter, then they say they don't offer such program to get the buyout reduced.

The worst part about Brinks is their customer service. Nobody speaks clear English, or knows anything. I was told a protection plan would be $8 per month but the bill was $12. They would not honor quoted price. Equipment is average. Doorbell camera isn't reliable to record or open to live view. Seems to throw errors often when requesting to view live especially if doorbell is pressed or camera alerts to motion. This could be a communication issue with the app.

I got the service back in December of 2022. Paid upfront. Did not receive all the equipment till February. They had no thermostat and outside lights at the time, received could not put lights due the technician did notice it did not work with my. The keyless door entry worked for about 2 months and started to run down batteries every other day. Call. Could not get anybody so I installed my old back on. Works great and it’s about 6 years old. I have tried several times to get them to come out but I have to pay a fee for the service even though it’s bad equipment. Right now nothing works it even the app. Biggest ripoff in my life. This is the 3rd alarm company and never had so many problems like this before. So I know how alarm works!!!

Canceling is impossible even if the home is sold. We had a work related move occur and Brinks would not cancel the contract and reported to Transunion even though we no longer own the home. I will never use Brinks again nor recommend to anyone.

Brinks Home Security is OK if you never ever cancel your service or need to interact with their customer service in any way. If you ever need to cancel your subscription and call up customer support for that purpose, expect a long wait just for them to tell you that customer support does not handle cancellations and you need to call another number (844-381-2351) which inconveniently is not listed anywhere on their website. And get this, the account department that handles cancellations will refuse to help you with the bills and charges that they will still be charging you. Because your bills are from "Another Department" with their own number to call. They say that you CAN NOT cancel your account through a online process, but once you call their cancellation department they will email you a cancellation process, one that is required to be DONE ONLINE.

Horrible company. I was tricked by Alarm.com. Had a faulty system panel and was told that I would have to pay additional for a new panel. So, I have been paying for an alarm system that I can't use. Customer service sucks. They continually overbill me. My wife called a few months back and was given a certain amount left to pay and when I called today I got a new amount and more months to pay before I can cancel. The app that use to run my thermostat quit working so I now have to manually turn it on and off. If you are thinking about an alarm system DO NOT!!! go with this company. There are much better options than Brinks.

This company sold me faulty equipment that kept alarming for no reason. They would apologize and “fix it remotely” only for it to keep happening. When I went to cancel my service which was a no contract service, they pleaded to keep me for a lower monthly rate. When I refused and uninstalled the system, they started sending me paper bills for service fees they were not providing me at a high rate. When I called to ask about this they were rude and claimed I was under a contract. They have no contract with me and cannot seem to produce one yet they insist on pestering me about it. My case is currently in litigation with them. They are a company of dishonest crooks, don’t deal with them!

This is a horrible company. Customer service is horrific. I attempted to cancel my service and got charged an extra month. When I attempted to contact customer service, I got an agent who refused to listen. I then asked for a supervisor and the call was disconnected. I then called back and ask for a supervisor and was disconnected a second time. This type of customer service is disgraceful. I do not recommend using Brinks security!

The security service was decent, expensive but decent. *WARNING* Trying to cancel your service after whatever monthly subscription you sign up for is excruciating difficult and you tend to have assholes on the other end of the line.. STAY AWAY

I thought I would be in good shape going with a well known company but I was wrong. I signed a contract with these guys and pay them every month but they don't hold up their end of the bargain. 6 weeks after my installation, one of the cameras stopped working. I called customer service and they had me run tests to confirm the camera was dead. To fix it, they want me to pay a $75 service fee to get a tech out to my house and who knows how many other charges will then be added? Again, this is after only 6 weeks! Obviously, the camera was defective or the install was done improperly and I was supposed to foot the bill? It's beyond disappointing that I feel I have to go here to air my grievance because Brinks won't step up and correct the problem.

If I could give this company a -0 I would!! They are complete trash!! The cameras half way record, or pick up or even open to watch from your phone. The alarm can go off and not once have Brinks called nor have the police or fire department or anything contacted me! If the system or cameras stop working they sit with you on the phone while you try to fix it even if you have the extra maintenance package or whatever its called. I changed my internet company and they would not send anyone out to reset the camera, they said it was not their fault that I changed providers and that if I wanted the camera reset (mind you the camera is on the roof) I had to do it myself! I literally set the alarm off and let it go off until it turned off itself and not one time was I called!! This is company is a RIP OFF and they have you set in a long contract for services that don't even work!!! A TOTAL RIP OFF!!! I MOST DEFINITELY DON'T RECOMMEND THIS COMPANY!!

I already had a security system but a rep came to my home and convinced me Brinks could offer me a better deal so I signed up. All this was done on the rep's tablet and I wasn't given a copy of the contract until a year later when I asked for it. So I'm obligated for 5 YEARS and I cannot cancel without having to pay for the cost of the service FOR THE ENTIRE 5 YEARS. Yes they offer a discount but it is still in the 1000's of dollars! This is NOT a better deal than the service I already had and was happy with!! With my previous vendor, I could cancel at any time without owing anything and my initial obligation was only 2 years.

I had Brinks Alarm service for several years at my previous address where I had a 36-month contract. My alarm stopped working and after speaking to a customer service representative she sent a service person to get it fixed and I believed that I was under the same contract because my monthly fee didn't change. My husband and I moved approximately 2 years ago, and I tried to cancel my contract and have the system removed. I was told by the representative that I had a 60-month contract that I knew nothing about and if I canceled, I would have a cancellation fee, and Brinks would not disconnect the alarm until it was paid in full. I disputed the cancelation fee and asked for a copy of the contract.

BRINKS, SCAM!!! I wish I can give 0 stars. The guy who sell me this told me, my contract was for only 24 months and that after that period of time I can cancel it at any time, that was a big LIE, when I called Brinks to cancel they said my contract is for a total of 5 years, so that I still have to be paying for 3 more years.

We just discovered we have been paying for alarm service that was never connected to fire and police, or even communicate to the alarm company when our alarm goes off. It is a collect your money for nothing in return company. They want to charge us to cancel our contract with them after we paid the last year and half for a service we never received. They never had us connected to monitoring service. If they do not refund and cancel our service they will be sued. Terrible service.

If you are expecting help from Dalia or Hector don't get your hopes up!!! Just a delay tactic!

I had ADT for years and after frustration with them I decided to switch since I was out of my contract. I thought Brinks would be a good choice, BOY WAS I WRONG! I will touch on the disappointments I had with the whole process. First, the installation appointment I had was from 8:00-12:00. At about 12:10 I called and asked if someone was coming to install the system and they said that they showed it had been cancelled. I told them I didn't cancel it and after hours of research on their part they found their Tech had cancelled. I had taken a day off work to be home to have this done and no call or text was sent to me about the cancellation.

You get locked into a long contract and if you have equipment issues, we've had issues since day one, they try to sell you help. The free help is sitting on the phone trying to reboot. Worst decision I ever made!

Our system had issued and Brinks could not get a tech out to fix it. After hours on the phone, I asked to just cancel our service. No luck. Numerous attempts via phone and in writing, they said that they would mail us something, never received it. They make it IMPOSSIBLE to cancel service. Our contract originated with another company, not Brinks. Now, they are holding me hostage for months of service fees and late charges for a system we don't have and service we made numerous attempts to cancel.

The customer service is absolutely horrible. My contract expired so naturally, my bill increased. I called to get in another contract if they lowered the bill to the original price and credit back the difference between the new and the old price. They agreed!!! A month later, I find out I am not in the new contract and now there are late charges, plus a credit never happened. Stay away from this company.

I have had Brinks home since it was bought out by AT and T about five years ago. My system has been off line now for over a year and I tried calling to cancel the alarm system but can never get a clear answer from anyone. Today I got a call asking me about my past due balance. I said, "I want a refund. My system has been off line for over a year." I am not pay for something that they haven't been monitoring for over a year. Their customer service is in the dumps. Their equipment is garbage to Me. Brinks home I would not recommend them to anyone. Robert

First, I would like to say I was a customer of Alarm.com and Brinks for over ten years without any issue. It's unfortunate that we had to end our association like this. Most of my experience has been positive. Would like to dispute length of a contract, Brinks claims I committed to, a 60 month contract. I claim it was a 36 month contract. The 36 month Contract was an extension of service at a lower rate. The rate had gone up significantly when I fell out of contract. The new rate was more competitive but, still higher than most competitors. Nothing worth committing to 60 months. These more competitive contracts/pricing, typically run 24 to 36 months, not 60.

Worst customer service ever, and the BIGGEST joke ever. Someone sold me this at my door. Wouldn’t take no for an answer. He told me my contract was for 3 years and when I found out it was for 5 years they couldn’t do anything for me. Not the mention the guy who selling it door to door it was his first week and all of the Information he told me was a lie! He said I could cancel anymore and my price would never change. That was all a lie. You cannot cancel anymore and the price is constantly going up every month! Now when I ask to see the contract I supposedly signed for they say they will email it to me and then I never hear back from anyone. Definitely don’t recommend BRINKS. If I could give 0 stars I would.

One star, never EVER go with this company. They are predatory, signing you into contracts and not holding up their end of the bargain. It's also nearly impossible to cancel the contract with them without having to pay the rest of the contract out, even if they're the ones breaching the contract. It's absolutely ridiculous that I'm stuck with this company until October 2028, but I'll grit my teeth and pay the bill and when the time comes, I'm cancelling. It's theft, it's appalling, and I hope this company gets sued into the ground. I filed a BBB complaint and I'm making sure I let everyone know do not go with this company.

If I could give 0 stars I honestly and rightfully would. I've had Brinks maybe 2 years and haven't used it in 1 year and here's why. The customer service is horrible and not very competent. After multiple false alarms due to faulty new equipment Brinks attempted to call my phone once and never reached out to my emergency contact on file. Thank God it wasn't a true life or death situation because I'd have been deceased in my home due to fire and break-in. They never disclosed that in order for responders to respond you have to pay and file something independently with your city/county.

Stay far away from this company. From their door-to-door salespeople... to their customer service... they are by far the worst company I've ever dealt with. They are full of lies and empty promises to pass the problem on to someone else. My wife and I are seriously considering just paging the contract off and going back to Xfinity. All the trash they talked about them to convince us to change is beyond criminal. The cameras from Xfinity from years ago are on par with their most recent models! Garbage all the way around... Everything... even the installers were horrible. If we do not pay our way out of the contract we will just continue to pay these con artists... Put their Garbage in a box and go with another company. To put people's safety in a bind like this is unbelievable to us.

I’ve been a customer since 2021 and was very satisfied until I had to make a service call to change out my panel. All went well but the panel stopped working that same evening. The next available date would be 25 days later to have a tech come and fix the panel. I feel like the service should be prorated since I have will have no monitoring service for 25 days. It is not my fault the equipment is not working and still have to pay. I am a very disappointed customer at this time. Considering leaving to another company.

Updated on 09/09/2024: Truly the most exhausting, frustrating and disappointing customer service experience of my life. Several weeks ago I submitted a review with the details of my experience. Soon after, I received a reply from Brinks and began communication with them via Consumer Affairs. This communication lead to a lengthy phone call. I had thought we were making progress. However, that call was 10 days ago and I am STILL WAITING FOR AN EMAIL confirming our conversation. Brinks called me while I was driving and could not even make notes....multiple times they have promised to send me the terms of our agreement in writing via email. I have yet to receive a thing.

Run to a different company. I've had my system for 2 years and because I've called several times and didn't get a resolution to my problem, I'm writing this review. My alarm has gone off so much and no one called to get the password or check to see what's going on. The system is not being monitored! I finally put in a call to them and was given a reduced rate with a longer contract and a appointment for someone to come out to check my system. Every day after my call the alarm went off in my front room and now I'm getting calls (daily). The day before the scheduled visit, I got a cancellation call. I had to sit on the phone for over two (2) hours to try to reschedule. Please please please do not shop with this company.

For past few years, since Brinks presented themselves as an ADT affiliate offering me a free upgrade, I've had problems with their system. So beyond them lying about the ADT affiliation and getting me to sign on with them, I've had false alarms, poor quality installers/techs that improperly placed sensor devices on my doors/windows, door camera failure repetitively, their phone APP that does synch with the thermostat on the wall (one says heat and the other a/c), in addition, the APP says "disarmed", yet the system is in fact "armed." Many issues like this over past 3 years.

I have been a Brinks customer for 3 months and both my camera goes out, called customer service and they schedule me 1week out for virtual tech. Tech called me and concluded that the camera was defective, they will send me new ones and I have to install it myself (Very unprofessional). When was installing new camera I noticed that the spliced power wire to the cameras were exposed and touching each other which caused the cameras to short out. On top of everything they charged me shipping cost to replace defective cameras under warranty.

In Jan 2023, I called to get a quote for my new home that I purchased in Dec of 2022 (a month prior). My old home I rented out to someone who signed a 1 year lease only. When I called, Brinks in Jan I specifically asked about another 6 months sign up for the old house and asking for a quote for 4 years for the new house. Given that we had just moved and had a new baby, we didn’t plan to move for 4 years and I had Monitronics who Brinks bought, at the old house since 2014 and my contract had been up for years and I had been doing a price lock 6 months at a time, I have an email directly from Brinks with quotes for both scenarios addressed above. Now they are saying I signed up for a 4 year lock on the house I am renting. It literally makes no sense to do a 4 year contract on a house I am renting out to a tenant that was only signed on for a year???

We purchased Brinks for our church only a few months ago. When I was a boy, we had a dog that was so lazy and chilled, he couldn’t even be bothered to bark. It was so bad, we renamed him “Have a Nice Day,” We surmised that if a burglar came to our house, he would not bark but instead say: ”Have a nice day.” Our church has been broken into three times since we have had Brinks. The so-called cameras, when they work, do not alert you that someone has approached but merely bids them to “have a nice day” as the burglar takes his time destroying windows to gain entry. Once inside, the alarm went off, but nothing for the almost 30 minutes it took for the thief to gain entry or steal our lawn mower and music equipment. We ordered 3 outdoor cameras and 1 indoor camera. Only 2 outdoor cameras continue to work, however all of them have been inoperable for stretches of time.

If I could give zero stars I would! Cancellations policy is a scam! Cameras don’t keep footage! Always surprised with new charges! Wish I never opened the door for that scammer of a salesperson. Nothing good to say about this company, best scammers out there!

I have been a Brinks customer since 2022, satisfied with the service. IN April of 2024 I put my house on the market to be sold and inquired about moving the Service. Was told that I would have to purchase a new system at a discounted rate. I purchased my new house in May of 2024 and took over the previous owner's system since it was already in place. When I called to cancel my service I was informed that they would send me paperwork to cancel. Today I received the paperwork that stated I could cancel my contract once I paid off the remaining months on my contract. I called and stated that $2,199.00 was a lot to pay to cancel the contract, since I no longer own the house or the security system. Was informed that the policy clearly states that and there is no room for negotiating. I will definitely not be recommending Brinks security system to anyone in the future.

Brinks Security is the worst company to deal with. They were recently taken over by a company called Monitronics. Service is no existent. Rude phone attendants from India. They have no regard for customer satisfaction or retention. Go elsewhere. AT&T just started a new security company.

I am an 81year old Lady. I fell in my home on May 25, 2024 and broke my hip. I pressed my health button to alarm the security system for help. Brink did not answer me from the 2way panel to assure me that help was on the way. Unfortunately, I had to crawl from one room to the next to get the telephone and call police for help. As a result, I called to cancel this service because at the time I needed help the most I did not get it. Brinks informed me that I could not cancel because a contract was in existence for 34 months from February 2021. Now it has expired for 5 months and they still will not honor cancellation of this service. My family and I have spoken with many rude customer service representatives and none of them were able to meet our request.

Brinks is an awful company to work with. We used Brink services but their cost just kept increasing every year. Our equipment was antiquated and they did not attempt to improve our equipment until we requested a cancellation. We tried to cancel our service in the spring, mid May, but never received an email to sign the cancellation form. Of course, we received another bill the next month and tried to cancel again. The second time we received the document to sign via email but continued to receive bills. I worked with the resolution team in early July and made a final payment but again received another bill in late July. I made a third phone call and was given a supervisor who has quite unprofessional and had an attitude.

I bought a QolSys panel 4, Verizon LTE alarm system from another company to upgrade my current Simon XT Verizon LTE alarm system and installed it myself. When I called Brinks Home Security to connect it to their system, they refused to do so because I had not bought the equipment from them. So I either have to buy a new system from them and throw out what I’ve already installed or reinstall the old equipment and continue as before! Unfortunately, I also have 29 months left on my contract with Brinks Home Security at a cost of $2175 @ $75/month or $1673 for the buyout. Don’t do business with Brinks Home Security unless just want to become their PERMANENT CUSTOMER!

Awful awful awful. Please RUN away from this company. Don't listen to their salespeople who will knock on your door and pressure you to signing a 3 year contract you can not escape from. The company will harass you 10 times a day if you are even one day late on payment. Terrible terrible TERRIBLE service and equipment that I stopped using because of how awful it all is, but I still have to keep paying the monthly fee. They charge you so much money monthly yet every time you have problem with the equipment, they will charge you triple the monthly payment to send someone down to help you. Again, RUN from this company. I will NEVER make this mistake again.

Be very careful when extending your contract. I spoke to a manager who said I was obligated to my verbal contract and there is no grace period to cancel. She attempted to sell me the $7.99/month extended warranty because the camera was not picking up deliveries or motion. We are a small business owner working from home and had about $1000 in product stolen right in front of the camera and it did not record the event. They tried to blame me on my setting but all the rules on the app were up to date and with the highest motion setting. Needless to say I did a little more research and contacted the Brinks Cancelation Center who confirmed the 30 day grace period for cancellations. Canceled my extension and will finish out my contract and move on from them.

A couple of years ago we had this security company install some motion detectors, and door alarms in our small home. We went to upgrade to get some cameras and also address some technical problems we were having with our system a couple days ago but apparently the distributor or whatever you call it has closed up his shop 45 miles from us and now there is nobody near us. NO ONE can help us with this product that you Brinks installed in our home.

I have been a member of Monitronics since late 2011 (or early 2012). They have since been acquired and rebranded by Brinks home security. I was originally in a 3 year written contract when I signed up, have fulfilled that contract and have negotiated my rates down from time to time in the years since then. However, I no longer use the system, and wish to cancel my service. I called to cancel my service on 7/9/2024, and was informed that I have 49 months left on a 60 month contract. I do not have a contract, have not had one since my initial 3 years. They said I entered into the contract 11 months ago when I last negotiated my rates down. I was looking to cancel 11 months ago, but was willing to stay for the time being if they brought the bill down from $40.39 to $27.00/month. This was all negotiated verbally. However, my bill was only reduced from $40.39 to $34.39/month, not as promised at that time.

I have had a monitoring service for 11 years and about 2 years ago Brinks bought the company that provided our service. Before then I had no issues and since then I have spent hours on the phone with Brinks customer service trying to troubleshoot billing issues. Their system doesn't bill my card on file and they charge me a late fee. When I call they are able to bill the card that is on file after hours of my life dealing with their customer service. Customer service is worse than dealing with an airline. They constantly try and upsell me and somehow I am now in a 2-year contract which they won't let me out of. I suspect they work on commission even in customer service. I really don't want to deal with this company anymore but I now have to for another 2 years. Over 5400 reviews here with average 1.8 stars! Says something. Would not use this company.

Don't sign a contract with this company! It's a terrible company to work with. My cameras don't work with the system and that wasn't really explained. I don't want their product and I have to keep paying for it regardless of whether or not I live here. If we move, we have to sell it to the next homeowner, if they want it.

I've had Brinks for 5 years and their customer service is mediocre at best. This company that has a reputable name is in name only. By year (2) I started having false alarms, that got resolved and by year (3.5) I had one false alarm that was so bad, I was screaming in public the codes to the alarm through the phone to my nearly deaf mom, since she was the one who was home. When I got home from my walk, I was stuck with the continuing false alarm, talking to a tech support rep and my mom was talking to the fire department that a different department in Brinks had dispatched. I requested a technician to look at my faulty unit, flash forward, that tech shows up and replaces the faulty smoke detector with a another faulty unit. The "new" smoke detector only flashes amber and red light and the unit upstairs starts doing the same.

The deal sounded great, sign a 3 year contract and get free system installation. They sent a tech out here to put install the system I already have. He didn't connect the smoke alarm and he didn't connect 2 of the doors. He just told me to override them and put a security bar up against the door knob. The system is completely dead, doesn't work at all. But I have been paying $50 a month for 2 years with no security and no smoke alarm. Not even a beep if a door opens. They won't send anyone to look at it and won't let me out of my contract. $1,200 so far for no security and one more year to go. They say they have no notes regarding all of my calls to them. Of course not. I was excited to have Brinks but it has no value whatsoever. It is just a huge expense.

I would never recommend Brinks to anyone! I wanted cameras, they are junk and of course by the time they were installed and all working for a week or so it was too late to cancel the contract!!! Took weeks for them to be installed and working shortly thereafter one camera stopped. Now the doorbell does not work!!! Of course this equipment cost over $1000 and they are not insured!!!! Sooo here I am now paying over $1000 for 1 working camera and the cameras are what I wanted mainly for my security!!! I'm bound with this company 3 yrs. Shame they can’t last 6 mos!!! Paying for junk. Oh they will send a technician out for $350!!! I'm not wrapping $1 more in this company!!! I am livid that they allow such shoddy service! And to hold people under a contract like this! They should keep their customers happy!!!

In May 2024 I ordered cameras. When the rep arrived we were told the cameras need to have holes drilled into the walls from outside to the inside. There is no way we can have holes drilled through the outer walls of the home, so we said no to the cameras. They assured us twice that we will not be charged for any of this, especially since we were not told that holes in the wall were required to have outdoor cameras with brinks. They charged us regardless. Now they (Balerie, who was rude and DISHONEST) said there is a yearly charge so they can’t take the amount off the bill. She said this is a charge that they have every year. I looked it up and told her that this was not charged last year or the year before. She said it was. But it was not.

Brinks Home Security has to be the worst business I have ever dealt with. I was with another security company through Alarm.com and that company went out of business. I was magically transferred to Brinks Home Security after this at an increased rate. We did not sign any contract, speak with anyone from Brinks, or approve any contract.

A Brinks rep approached my door offering services. I listen to his sales pitch. He pulled his iPad out to confirm my current alarm service was expiring. I offered to call to verify and he said no need since they handle everything. He provided me with an envelope to mail to cancel auto withdrawal from my account. 3 days later it turns out it was all a lie. I am still under contract with my current provider. I called to cancel but was told I had to pay $2800. This rep supposedly has been fired. No one will help me. I'm stuck paying 2 alarm services. I contacted the Attorney General as Brinks had committed tortious interference. Brinks willing interfered with my current provider. They are crooks. Not only did this liar enter my home he has my personal info.

Avoid this scam of a company AT ALL COST. Do your research. If you are looking to secure your home this is not a company, you want to relate to. Here at Consumer Affairs, you'll see 86% of their ratings are one star. That's because they are absolute and total con artists. My security system was installed by a company called Sonitrol 10 years ago. A few years later I received a notice that they sold to Brinks. The app changed but the basic services stayed the same. Because I didn't have a reason to deal with Brinks, I had no idea just how bad their customer service really was. In October of 2023 I moved from the home I owned with the Brinks system to another home I owned that already had ADT service. ADT is amazing. During the 7 month overlap while waiting for the Brinks monitored home to sell, I remained with Brinks.

Updated on 06/12/2024: This an update to a previous review. I asked Brinks SPECIFICALLY to call my cell number and of course they couldn’t even do that right and called my home phone which I SPECIFICALLY asked them not to do. Why is dealing with them so hard? Why is reading an email so difficult for them?

If I could give Brinks negative stars I would. We purchased a home two years ago that had a Brinks System, instead of setting up a Ring system which is what we had used at previous homes, I decided to use the existing system. I didn't realize that when signing up for Brinks you enter into a 36 month contract that has VERY strict contract terms.

I spoke with a different customer service agent and they helped address some of my concerns.

Installers were very nice to talk to, but as shown on pictures, this is very unprofessional, installation was not recently, just forgot to write review when I needed due to being very busy with family and life itself, but this unacceptable. Can’t wait to finish contract and cancel it, when the window casing got damage installing camera, didn’t even clean the debris on the floor.

We were told by Brinks Home Security that they were partnering with Vivint. They came in, took our paid off equipment and proceeded to charge us for the new equipment and a monthly fee. We were still paying for Vivint. This occurred for over a year and cost us 1,000. When we called Vivint, we were told this has happened several times. I reached out to Brinks customer service and was told once I cancelled the Vivint contract, they would issue a refund. We then sent them the proof that it was cancelled and we were told they were not going to issue a refund.

I have had the Brinks System for less than 3 months. I have one door that I have a problem with. The sensor is hit and miss, and it’s getting worse. I called Brinks and asked them to come out and adjust the sensor. They don’t do that. (They came out to install my system.) I was told to do it myself. Move it around, get some double sided tape or velcro to secure it differently. I think they need to fix what they installed. They are the experts, not me! I will definitely switch companies when my contract is up as I need a company that can help me when there is an equipment problem, for my safety.

DO NOT SIGN UP WITH BRINKS!!!! We moved into our house and Brinks was used by the previous owner. Out of convenience, we contacted them to continue service and my wife agreed to a 24 month contract with them. They sent her a new contract, but for 36 months and she signed it without fully reading it, assuming it was what they agreed upon. We called to cancel with them today because it's been 2 years and the product/service has been terrible from day 1, and they said we have 12 months left on our contract. The "manager" we spoke with kept putting on mute, and would hop back on the line once we said "hello, are you there?" multiple times. Long story short, we has to pay them $380 to get out early (I told my wife to not give them another dime, but she's not like that) and we will never go back to them again. This is the worst run company I've seen in a long time. They don't care about their customers at all.

I’ve had Brinks in California and they were great. I was a month to month after my contract was over. I moved to Idaho a 2 years ago and thought brinks was great in Cal so I’ll get them again in Idaho. Well how wrong I was. I called them explaining I was moving out of state and wanted to know what to do since I own the equipment. I was told either take all the equipment with me or call back when I move and they will renegotiate the contract and sell me new equipment at the going rate. Brinks is the terrible and I’ll never use them or recommend them ever again. I’m buying myself out of the contract. *I would give them a 0 if I could*

Please read in its entirety, you will be glad you did! SCAM! I have been with Brinks since 2012. I was never late for a single payment. Here's what you need to know. Your initial contract is for 3 years but the equipment is free as long as you don't break your contract. After that, the equipment is considered paid off and you can leave at any time. Here is why you should run as fast as you can from Brinks. They are a middleman. The monitoring company is alarm.com. They ARE NOT owned by Brinks. They are the same monitoring company many other companies use.

I have been a Brinks customer for over 3 years. I called to cancel and was told I had to pay a cancellation fee of over $2,400.00 because I was on a 36 month extension and I was receiving a 20% discount. Both Brinks reps I spoke to refused to work with me to come to a win-win resolution. They kept referring to the contract I was under and I have to pay or find someone else to take over my contract. I will never use Brinks again and will tell everyone else to do the same. BUYER BEWARE!

I moved my now 80 year old mother to this service a few years back and it has been the biggest disaster of our lives. Not once has the service fully worked. The "professional installation" consisted of someone coming out and looking over ADT's set up and moving it over to Brinks. The doorbell camera never worked properly, the system would not set "armed stay". We called about this several times only to be told that it would cost us money for someone to come out and fix it. Additionally, we recently moved my mom out of her house due to her age and they were not willing to release her from her contract with her move. I WOULD IMPLORE ANY AND ALL NEVER TO GET THIS SERVICE!! THEY ARE A NIGHTMARE FROM BEGINNING TO END!

I can't even explain how horrible the customer service is at this company. Hours and hours and hours on hold. Incompetent agents who are unable to help and just send you to another agent (who also does not have authority to help). Spent countless hours on hold to cancel my contract during the 30-day trial. Unbelievable.

Our representative had a professional demeanor and was very knowledgeable in helping us with the right system. He explained step by step how things would go from the start; from choosing what equipment we needed all the way to the payment process. Two perks helped us decide to choose Brinks. One, since we only use a hotspot for internet, we could still secure our home without the use of WIFI. Two, we were able to choose our bill pay date. That was important to us since money is tight. Our Installer also left a memorable impression. He explained the install process and made some important suggestions before he got started, so we had an idea of what to expect. He didn't mind reviewing how to use the system a few times and we also had hands on practice, which made us feel very, very, comfortable. We've had our system for a week and we're very pleased with it. High Five to Our Brinks Team!

Worst company. They added excessive charges to my bill in Dec 23. I called to cancel, went through 3 reps. They wanted me to log on to account to cancel. I told the reps I won't as I had been forced to reset my password multiple times and it still won't work. Brinks reps did not cancel my account despite numerous requests. In addition, they revoked my alarm activating but kept charging me for past 4 months. Now the Brinks crooks will only close my account if I pay them for 4 months I never used but told them multiple times to cancel. ​They need their business license revoked, made it impossible for me to cancel but kept billing me without even providing services. Avoid Brinks like the plague.

Currently trying to end service after having them for 6 years+. End of contract is June 2024. They say it's June 2025 and want me to pay 80 percent of the payments until June 25. Stopped my automatic payment 5 days ago after my April 24 payment was made. Just received bill in the mail with late fee for same month and tacked on $6 to send me a bill statement I had already paid. Cannot provide anything other than an automated letter that "they" state was a 24 month extension. Let the fight begin and I will tell everyone I know to stay away. Long time customer and was going to reinstall after my remodel but they drew first blood. Should not have to tell anyone to stay away, just look at the reviews,.

I’ve had Brinks now for over 4 going on 5 years. Never really had an issue until now. I called up last week to notify Brinks of an issue I was having with my alarm panel not being able to arm it. They then told me they couldn’t find my account and it looks as though for the past year I’ve been paying on it they haven’t been monitoring it??? That was strike one. They then told me they could send out a service tech but it would cost me over $200 to do so. At this point I was livid not only have you been charging my account every month for a service I haven’t been receiving but the first time I have an issue you're going to charge me?

I have been a customer for many years with Brinks Alarm. I have a problem with my outdoor cameras and before if I had a problem, Brinks would send tech and charge $50 then it went to $75. Now they tell me there are no physical techs in my area Tallahassee, FL. I have spoke with several techs over the phone, for virtual assistance, but since I can't climb a ladder, they are not able to get my camera online, this has been ongoing since January 2024. Brinks want to charge me over $1000 to cancel the contract. My contract covered all repairs or replacement of equipment. The virtual techs are of no help and customer service is almost impossible to contact. A. **

I contacted this company after 2 months of having this service to cancel my “1 year” contract (via the phone salesperson) - I was calling because of the horrible customer service I had received when calling about the equipment that was installed in my home - during the aforementioned phone conversation, I was told that my request to cancel was too late - and that my contract was not for 1 year but for 3 years.. *I requested a copy of the contract, I never received it*.. I have now been paying for a service for almost 3 years that I have not been able to use because it is inadequate… I wouldn’t suggest this company to my worst enemy… ***They do not deserve anymore than “0” stars - anything more is a joke. ***

Brinks, very shady company. My system hasn't been working since I dropped my home phone. Still kept taking my money though. I finally realized and called Brinks. They were sending me a panel upgrade for no charge. Just shipping. Never showed, I called again. Changed their story. Said I have to upgrade to new panel (350$). I declined so they want to call my contract due in full including 24 months for the upgrade they never provided. They are scammers and I'm considering turning this over to the Attorney General and my attorney. Maybe even open a class action suit for all of the people they have done this to which by the looks of is a huge group of people.

I ordered and paid for a system from Brinks in 2018, installed it myself. Had a supposed contract that went until 8-2-2021. Had then renewed until 8/2/2023. I called in July of 2023 to cancel my service since I was moving out of state. I was asked if I wanted to transfer my service to a new location, which I declined. I was told at that time I needed to cancel in writing, which I still don't understand. So after moving I kept getting monthly statements for service in a home I no longer live in. This has gone on for over 7 months. I also started receiving phone calls as well as emails about transferring my service, which I continued to decline. Then I started receiving phone calls at the rate of 3 to 5 times a day from 800-447-9239. It was so annoying I eventually blocked the calls.

My mom has had Brinks over 3 years. When she went into a home, I tried to cancel for her multiple times. I have always paid the bill and it has always come out of my bank account. Mysteriously when she tried to send me the email to cancel, all of a sudden my email was wrong every single time. 4 times to be exact. One letter was off every time. Then another charge came out again. I've talked to an Ashley and then a Sydney. I do not recommend this unprofessional and shady company. I hope someone sues them or investigates this. Customer service is hard to get a hold of also with technical issues. Horrible experience.

It's a trap! Tried to cancel service many times after relocation. We were told we could not until end of contract. So pay for relocation (requires 6 month extension) or pay for no service. Contract ended, they cancelled automatic payments and continued to charge with an expired contract! Learned about it after a hit to our credit!!

Brinks Home Security is the worst alarm company out there. When my contract finally ran out I called to terminate my system and I did so in January and I had to pay another bill for February and they told me that was my final bill. Then I get another bill for March and they said if I didn't pay it they would report me to the credit bureau and charge me late fees and interest so I hoping this was the final bill and their customer service is terrible. They are very hard to get ahold of and understand when you finally do get someone on the phone. I would not recommend them to anyone.

Brinks stated no such thing up front. Instead, they stated my fee will be X and now have added Cost Recovery Fee. They are now stating there is no way to remove this fee and I am forced to pay this.

I have to pay $75 and extend my contract for Brinks to send a tech out to replace a unit that was not functioning. It took 3 months for a tech to come. The device was replaced with an updated unit. I have not had to activate the device since its installation. Yesterday it started beeping and wouldn't stop. I called for help. While on the phone, we were disconnected several times. During this time, silent distress signals were being sent to the sheriff's office and my emergency Contact person. This went on for 4 or 5 hours!

Thank you for resolving the matter.

I am sharing my experience to inform others about the challenges I faced with Brinks Home Security, hoping it serves as a cautionary tale. I utilized Brinks' Nest alarm monitoring service without a contract for several years, and my journey took an unfortunate turn. On July 21st, 2021, I took the responsible step of contacting Brinks to settle my account, making a payment to bring it current, and explicitly canceling the service. To my dismay, despite this, Brinks failed to cancel my service, resulting in a false outstanding balance. What's worse, they reported this inaccurate balance as late to at least one credit bureau.

My experience is awful. The service is awful. The customer service is awful, the equipment is awful. I had ADT and Brinks came through my neighborhood and converted several households. All the Docusign documents and booklets left with me did not say I was signing a 60 month contract. I tried to cancel because the service was awful, the equipment was awful and they said I had 47 months left and had to pay $2000+ to buy myself out of the contract. I asked them to email me the contract I signed, it was never emailed. I called back multiple times and have been placed on hold. I am SOOO frustrated with Brinks... Don't ever sign up for a Brinks Security System. If there was an option to rate them at no stars, I would.

SCAM - Left my 90 year old grandmother without monitoring service for 6 months. They're still collecting her money and refusing to fulfill their end of the legal contract (that they also refuse to let her out of). Brinks told my 90 year old grandmother that the battery in her system needed to be replaced in September 2023 and that it is fine to do it herself. When she did as they instructed, it cut the connection from her system to the Brinks alert system. She has been trying to get Brinks to come out to reconnect it since September and has made $224 in payments during this time. 4 appointments scheduled, 4 no shows by Brinks.

Service is terrible all around. The customer service is also horrible. I had ATT (I had pretty good service) at first then they sold my account to Brinks and it went downhill from there. They are trying to charge me extra for canceling the service.

Tech support failed to tell me I need 3 AA batteries in my secondary panel when I got a low battery alert on my primary panel and instead suggested an upgrade to my panel instead of a new battery for the primary panel...Something I didn't need. The tech sent to install new panel said "oh...it's not the primary panel but the secondary panel that needs batteries". Now I have a carbon dioxide detector that does not communicate with the panel and beeping once again which started my first call to tech support. Now they want me to wait another week for a tech to come out and see about the co detector and another week of beeping.

We had our home security system with Monitronics and were very happy with them, but Brinks Home Security bought them out several years ago and service has been ATROCIOUS since. We had a few sensors that needed to be replaced as well as the battery in our glass break detector and we requested a tech to come out around the fall of 2022. I took a day off work to get the repair done (which by the way you have to pay for in addition to your membership service, unlike ADT who includes it in their service), and the 4-hour window that they said they would come closed WITHOUT THEM CONTACTING ME. I had to call them to find out what was going on and they then made a call and found out the technician was running late. Unfortunately, I had a prior commitment so I could not wait any longer for them. Eventually, I rescheduled with them a few months later. The day comes and they, once again, did not make it.

Brinks maybe a little cheaper but not worth the savings. Brinks will age you 10 years if you want to cancel your services. They make it impossible and it will take 3 to 4 months to cancel while you continue to pay for service you wished to cancel 4 months ago. Each representative you talk to tells you something different. I would not recommend Brinks to my enemies if I had some. This was the worst experience, I had to pay for. Never AGAIN.

Do not use Brinks!!! Their alarm system worked at first. But they they said I needed to change to 4G panel and everything started to go wrong. False alarms, random things disconnecting. Turned life into a nightmare. Asked if they could come replace panel because it's defective, they say NO, you are DIY. Then, tried to cancel by email, NO. Called to cancel and apparently I needed to sign a digital document that I was not told I needed to sign. Got a bill, called them said I cancelled, they said, "YES, you cancelled." Got another bill, called again, they said I was cancelled. Called again, they said I NEVER CANCELLED when I cancelled like 5 times. Horrible company ripping people off for bad equipment. WILL DO EVERYTHING POSSIBLE SO YOU CANNOT CANCEL SO THEY CAN KEEP BILLING YOU! Stay away!!! Brinks, get lost.

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression.

Brinks did a virtual tech repair, and in a matter of minutes everything was back working. Great response from this forum by Brinks. Couldn't be more pleased with results. Technician was extremely nice and knowledgeable. Thank you Brinks!