Brinks Home Security™ Reviews

Our conversion from Digital Life to Brinks was an amazing experience. Caden, the technician, was superb! Very pleased with our new service. The new app and control panel are so easy to use. I will highly recommend Brinks to friends and family. Thanks for everything!

The man that did the install was very professional and knowledgeable. He walk me step by step thru the new alarm system in my home. Outstanding service and would recommend to my family and friends. I am completely satisfied with our brand new system.

A technician failed to replace all of my motion detectors last April. Called for an appt when I realized it in November. Took off from work and the technician never showed up, despite me calling to confirm earlier that morning. 3 customer service reps and I have another appt a month from now. 2 of the 3 customer service reps told me they would be crediting my account 3 months of service for the lack of working motion sensor and the technician failing to show up. The credit has not been placed in my account.

Early this month (December 2021), I attempted to order my initial yard sign, online, two separate times. Each time, I received a reminder that I would be charged, for the initial signage. I then called in to your customer service department. I placed my order, and was assured by the agent, that I would not be charged, for my initial sign. However, on 12/10/21, $56.71 was charged to my credit card, even though my account only indicated charges, of $45.40. On 12/13/21, I made two calls your customer service department. Both time my call was place in the queue, and I received a message stating that my wait time would be between 2 and three minutes. I waited 18 and 24 minutes. During the second call I attempted the "live chat" that was recommended. I received a response stating that no live agents were available to respond. Five hours later I received a text, informing me that "...we are now closed...", and "Thank you for chatting with Brinks Home!"

Deadbolt on back door cannot be put back online after battery replacement. I was told by representative that I would need to pay for a tech to make a house call. I wish I would have known this before hand.

Took me 3-1/2 hours with waiting, being cut off, and having to explain 4 times to different agents what was wanted: to change the delivered base station to the one we originally had in our last home. Finally got it settled, I hope. Service is scheduled for 12/30. It should not have taken this long. Was ready to change security providers. I actually felt bad for the reps as they were getting as frustrated as I was. All I can say is, thank goodness I'm retired and could persevere for 3-1/2 hours.

Complete check and battery replaced. Thanks and regards. The technical representative was very helpful and proceeded to check all the alarms, one by one, and the motion sensors and the breaking sensors also. He mentioned that the whole system was working perfectly. Once again, I was very satisfied with his help, support and service. Thanks again.

I spoke with a customer service representative regarding my bill. I was promised the same rate as I had with Digital Life, but my first bill had two surprises. I was charged for paper billing which I had not requested in my contract. I was also charged a phantom “cost recovery” fee. The representative said he would credit the paper bill fee and give a $20.00 credit on the other fee, which should cover about 10 months of the charge. Apparently the cost recovery fee will continue to appear on my statement, and I will have to call back in 20 months to request additional credit. I am not wild about this procedure, but if that works, I can live with it. We love how easy the transition was and think it is better than the one we had.

Whenever I need help I can talk live customer service people, who are very polite, listen and help all the way and the technical support people are the best. Couple of weeks ago I had a problem one of my panel, I tried but couldn’t open so I called the technician. I think his name is Jim (sorry if I spell wrong). He walk me step by step not only that couple of days later he called me to follow up. I was overwhelmed! Best customer service.

So far everyone in tech-support has been helpful. Dwayne in Jamaica is the last one I’ve spoken with and he was very helpful with getting a time for tech to come to the Home and upgrading and/or repair our system.

The tech fixed the cameras and changed door sensor. It worked for 2 days then starts working on and off. The camera also acted up once but came back on. For now not sure this system will continue to work. Has been problems from the get go

The installer is why you get 5 stars. He was incredible in customer relations, staying until all aspects of the job were done, and educating us in using the system. You would get ZERO on follow up phone support. It has been nearly two months, and I still haven't gotten the promised yard sign and decals. Why don't you just include, or offer, them when you do the install.

Each time I called, I had to wait at least 20 min. Then on same call getting connected to someone else for assistance was at least another 20 min. I have been on the phone for 5 hours during this past month. After my last call of over an hour, nobody in tech could help me. I have to wait a month...til next year to get an electrician to come out. Your recording said, "Your call is important to us..." I beg to differ.

I hope in the future I can pay my bill from the. It would be really convenient. I also wish I had a way to know which if any other products will work with my Brinks system like other cameras and doorbells.

Appointment was 8:00-12:00 on Dec. 13. I had received an email confirmation. Technician called at 11:00 on the 13th. Said whoever made the appointment must not have looked at his schedule because he could not come that day. Unacceptable. He should have called way before 11:00. Rescheduled for the 22nd.

They were very courteous and concerned. They made a call and came back to set me up. They checked to make sure everything was working properly. I appreciate their service and knowledge. I found out things I needed to know thanks to them.

My recent upgrade went extremely well and I was really happy. I was able to schedule at a convenient time and the technician was prompt, efficient, and friendly. It also didn't take as long as I thought it would. I'm very pleased.

Waiting for someone to call me to schedule to come finish the job that wasn’t completed it first time. I have called at least 4 times just to be put on hold for 50 plus minutes just for someone to tell me that I would have to call back.

I am so glad I have this system now!! It just put At&t's system to shame. I had continual problems with it. The technicians that came for Brinks walked me through the whole process and made it seamless for me! Thank you so much!! You know what you are doing!! I love the pictures on my panel!! Awesome!

Called at 10:30 on Thursday to schedule equipment upgrade. Got off the phone at 7:54 pm. I was also trying to use the text and chat options. Both are useless. Was told that I would be contact on Friday morning. I wasn’t. Called at 11:30 to cancel on hold until 3:50. Transferred to various depts. Finally was told that I would need to sign electronically. Fine. Received email with an offer to stay which was $4 more than what I was paying. Had to call back on Monday because didn’t receive cancellation email. On hold 4 mores hours. I had been a customer for 15 years. This is completely inexcusable customer service.

The website “can’t validate” my account. It is terribly frustrating being ask to reset a password! I’ve used the web portal by entering (brinkshome.com/account) & I’ve tried the link sent via an email What can be done to easily correct this problem? Is it better to try and speak with a real person? The virtual assistance doesn’t have an answer.

Technician was professional and courteous. Answered all questions and made sure I knew how to use the pane. We like that it talks to us. l we also like the beautiful scenery on the panel and the count down when we need to enter code.

I spent countless hours waiting for service tech help on multiple days Got so far as a job number but lost connection. Another time the tech took the number and tried to get scheduling. After a long wait she said she would call me when they contacted her. I have heard nothing. This is terrible service. I can only imagine what would happen if an alarm occurred.

Attempting to call customer service has been a challenge. The automated questions do not relate to my issues and I have yet to be able to talk with a customer service agent. I am in need of guidance in terms of my NOTIFICATIONS. Please have someone contact me at **

The tech was extremely knowledgeable and went straight to work. He fixed my smoke detector problem, tested it and was on his way in no time at all. He said if the smoke detector were to go offline again that I should contact Brinks to have a brand new AT&T smoke detector ordered so it can be replaced.

Upon Renewing our contract with Brinks we were given a service call to check out our alarm system. During the same time period We started having some problems with our system. When the tech came to Call, He could see that the system had had problems, but he couldn’t fix it because it wasn’t malfunctioning at the time. A few days later it started having problems and has had problems ever since. The tech is it supposed to return Friday morning. We’ll see if the problem is resolved then. If so we’ll be pleased. And you’ll get a higher rating. I think your monitoring is OK or just fine, but getting through to someone to schedule something or to talk to human is very hard to do. That’s a little frustrating at times.

I don’t like to camera service. So far Cameron Service Cameron Sony stay on long enough. Keeps going in and out. Mom says to my light camera service Vera upgrade cameras are clear but don’t stay on. Keep losing service.

It’s takes too long to speak to a representative. If you’re that busy with customer service, hire more help. I waited 45 minutes to speak to a person. It’s takes too long to schedule service calls. The alarm system is great.

Contacted customer support. Scheduled an appointment for tech to show and fix the issue. Tech texted me and said they couldn’t make it. No one ever showed or contacted me for reschedule. I was told my system needed the software updated. Not sure what happened, but it is working again.

Brinks has been very patient with me. I'm paying my bill. My husband had two surgeries in the past 2 months one stent and one cataract. It's been costing a lot of money because he hasn't met his deductible so everything's out of pocket right now. I will send out a check by the end of the month for the 135 and James please patient. Just a little while longer. Thank you. Laura **.

Changed from AT&T to Brinks. Every day now I get notices of low batteries in all my contacts. Called Brinks and was told only one battery needed replacement. Still getting multiple notices daily. A real disappointment. Also, tried to use my username & password, but On-line service recognized neither. Used chat line and was told someone would get back to me in 10 minutes. That was 2 DAYS ago. Disgusting customer service. I’m looking for another alarm company.

I keep getting door tamper. The tech walked me through changing the battery and it was good for a day. I changed the batteries in the remaining doors and the other day I got a message “door door” tamper 19 times. Not specific just “door door”.

I have Brinks products but no security for my home. I’ve had this system installed on December 4 and today is December 15 and my home is not secure. I cannot set my alarm to my home. This is a big mess. When you call you’re on the phone for hour and then the representative keep on the phone and you on the phone for another hour. With no results in hand I’m still waiting on an appointment to fix the problem. Can’t get an appointment until the first of the year so my home is insecure. Very dissatisfied with the service.

Could not get videos on phone. They fixed the problem for me. They guided me through the proper steps to be able to view videos on my iPhone. Did Not have any problems after they set up everything for me.

I wasn’t at home when the work was done; the battery still shows low. Was our system upgraded to 5g? I still not clear as to what the upgrade was… Am I responsible for replacing the battery? My wife is saying it’s in the control panel. I wish he’d told her what kind of battery is needed.

Tech and installation great, but considering the cost of not only a system but the monitoring, I would like to get 2 yard signs and window decals WITHOUT BEING CHARGED. Every other security company gives these to their customers except the largest security company in the world? Doesn’t make sense! I mean it's advertising for YOU, not for me. And, it may act as a deterrent for would-be burglars. I guess I’ll just keep advertising for Digital Life since I have their signs in my yard already.

Gave a 4 because we are not completely installed thus are not aware how everything works. We have only been able to use a small part of the system. Very satisfied with knowledgeable installer who we have scheduled to return in early January to finish installing what remains.

Technician arrived 4 hours early, but called to ask if he could do the installation now. Service was quick and efficient and Technician was knowledgeable and professional. Demonstration and test was done to my satisfaction. The technician verified that all sensors were working and labeled to my specification.

Charles was very, very helpful. He repaired everything that needed to be repaired, which was a lot, and updated my system. The appointment was scheduled for an update but ended up being much more. He went above and beyond expectations. I can’t say enough good things.

I was very impressed with Larry, who answered my call and Jason, who was the technician out of Columbia. He said that he would ask the company to replace my secondary downstairs keypad. Jason sent you an email requesting it. I am waiting for a reply. Thank you.

New install/upgrade 11-30-2021, sold New sensor to replace bad sensor???? New sensor off line multiple times... Customer service gave instructions, no one ever called to schedule repair appointment, MULTIPLE CALLS, DISCONNECTED TWICE,..unable to schedule...On hold 2 hours plus,calls dropped/ hung up on... Still no appointment given, hung up on again.... "In need of service, immediately, home left disarmed,broken sensor"...

The service call was for the control panel, but the wiring and zone settings were also corrected. This was not done by our previous security company. System call was worth having your employee coming out to help. Thank you for the service and correcting other issues.

Quick and efficient work on installation of our door bolt. Did a great job explaining how it worked and didn’t leave until everything was done and understood. Would definitely refer individual to work on another home in the future. Brinks has been a great investment for my home and family safety. I had ADT at my last house and this is 10 times better. Would recommend Brinks to anyone looking for security.

I received a phone call from Brinks regarding updating my current home alarm system. It was updated in July 2021. It wasn’t necessary to make any changes, at this time. The agent was very kind and courteous. I appreciate the contact to verify the status of my account.

When signed up with Brinks Home Security on May 28, 2021, the salesman Alfonso, had a great sales pitch & we fall for it hook line & sinker. We trusted what he was telling us without researching others' experience with Brinks. Now we're tied in a contract with Brinks for 5 YEARS! We're already having billing issues. One of the contingencies for signing their contract was I would NOT ALLOW BRINKS TO AUTOMATICALLY WITHDRAW OUT OF OUR BANK ACCT. I told Alfonso that I don't allow companies to make automatic payments under no circumstance. So he did call the Billing dept & had the account setup to paper billing & I would go through our credit union's bill pay to issue the monthly payments.

I signed a contract to purchase equipment and service 10/2/21. I made an appt for installation around 11/8/21, and the day of, the window was changed without our knowledge. That led to us be unable to wait around any longer, and reschedule. So, around 11/22 a tech came to install everything, but could not finish because he needed an additional piece to finish the doorbell. The piece came in and the tech never showed for that scheduled appt. This happened again. 2 no shows in a row.

I have placed multiple calls to Brinks and each time was on hold for over a half hour and then passed to multiple people who could not help. I want to cancel my account and they pass you ultimately to a line that apparently does not work as no one answers AT ALL. So they make it IMPOSSIBLE to cancel the account. Do not go anywhere near this company!!!

They did a great job! We had one door that wasn't even in the system so another gentleman came shortly after to put a different type of set up on it. Everything is working great. I would recommend Brinks to anyone that needed an alarm system.

I actually need to call back. I had low battery notice and customer service helped me find batteries so I knew what to buy to replace. I bought and went to replace and batteries were right number but didn’t look the same. So I put sensor back on door and the low battery went off even though I didn’t change them.

I never write reviews. However, after calling Brinks to cancel my service and holding for a minimum 55 minutes with each call, only to receive no answer, hang ups or a message saying the office is now closed, I am beyond frustrated. Five calls later, with long wait times each time on multiple days and I can't reach anyone?Brinks is a scam. They send a bill, but won't allow you to cancel.

Switched from AT&T. Technician was nice and courteous. We have had 2 notifications that batteries were not working in 2 zones. No one mentioned anything to us about zones. We spoke with someone about it over the phone. Indicated it was window sensors but we don’t see anyway to put a battery in them. The person on the phone was a little rude actually. Otherwise the system seems great!

I finally got my online to work with the help of David and there's today and it took me 3 months. I wish now you guys get the hold time a little lesser. I’m happy now. I know you guys are short of help and that’s why the hold time is longer but please improve soon. Thanks.

I was receiving false alarms and was unable to speak with someone to assist with solving the problem. I was getting 2-3 false alarms a day with 1 resulting in the authorities being dispatched at 5:00am. Receiving a bill of $367.00. No calls were being returned. Finally I got someone on the phone and was given an appointment. 2 ⭐️ ⭐️. The technician came out and resolved the problem. He had Great technical skill and customer service. I give the technician 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️.

Signed up in Sept. Made an appointment for October to install system. They never showed up and after 2+ hours on hold, found out they never locked in the date and set up another appointment for 11/4. The day of install, they called and canceled due to employee not available and moved to 11/18. I called in A.M. of (1.5 hour wait) and confirmed as Brinks never calls/text/emails confirmations, and was confirmed. One hour before arrival, received a call that they're cancelling due to employee is sick. Tried calling to reschedule but after 2 hours on hold, no response. I've cleaned out closet (as requested) to allow access, took time off work and the general frustration.. I'm done with Brinks .. Worst experience ever for an alarm or any service.

The last 2 days I was assisted by Daniel who walked with me to at least resolve an issue of 2 weeks. I am a customer transfer to you people by Att DigitalLife. I hope I don’t confronted with the same issues and the in deference of your it teamwork. I continue calling until I found a person interested to help and listened the customer needs to have patience and understanding of his need. This person name is Called Daniel because him I am finishing this survey.

We were called several times throughout the process from the time of being away several minutes to the time of arrival. The technician was very respectful of the household. Great service, great patience, great attitude, The technician arrived in great timing. He was very thorough, very informative, answered all of our questions, listen tentatively, And explained the system.

Rafael took excellent care of my cameras, restarting them to sync with a new router… He was professional, congenial, and prompt. I appreciate his fine service to update my system. I would highly recommend Brinks security for their phone support and well trained service providers.

Home Technician was awesome and very helpful and respectful. I just wished their phone agents were way better, long wait and could not help me. I had to schedule a technician to come out. Omg so way better service!

Have defective monitor that won’t close normally. Told me they could not do anything about it. Said they would call me back, then I was told they don’t do that. Too much time taken from me explaining their defective monitor. I tried working with them for an hour.

The Brinks Home Security System is easy to use. The concept is modern and the installation was prompt. My installer was professional in assisting with all my questions and concerns. I would recommend this security system to family and friends. I am still waiting on my window decals and yard sign. I wish the installer would have had them a available same day.

Service was superior. The technician was not oddly superior in service but he was very courteous and helpful to both of us. He taught us how to use the system and work through several issues that we had experienced before he came. I would recommend Brett to friends and others.

Never showed. Never got a call re not showing up for appt. We waited from 1:58 til 5:58 and got nothing. Tried to confirm and it was a msg that said, "You are in line." Finally got a real person, very nice and rescheduled. Making me reconsider re using Brinks.

I believe I will eventually like the new Brinks system as an improvement over Digital Life, but to date, there have been problems with the conversion. We have had a smoke detector that needed help to stay online, as well as a front door sensor. Both took multiple calls to get resolved. I am currently waiting for a scheduled service to fix a non-functioning remote control panel, and found that new doorbell that was supposed to be noted as requested when our system was installed was not actually noted.

Although the technician was late. He did an excellent job. He was well mannered, diligent, and extremely professional in carrying out his duties. It was a pleasure interacting with him and the conversations were pleasant. The transfer from AT& T digital was seem less and to date, there are no major issues.

The gentleman was very polite and personable. He discontinued the part of the system that was no longer in use, and showed me what batteries were to be changed. He replaced a motion sensor in the garage that was broken.

We’re very satisfied with the upgrade of our Brinks security system. This includes the communications box, input pad, and a doorbell camera. The app to control the system is excellent. I get a text when the door motion sensor is activated. I quickly log in and see the person at the door including two way voice.

The app, or website is not accessible for visually impaired customers who have to use a screen reader. It is very hard to navigate through the edit fields. It will not allow the customer to input information until the edit fields. It will just leave it blank, or jump to another edit field within the form.

Brinks sent a very professional and knowledgeable person to my home to make an upgrade to my home security panel. I didn’t even know I needed an upgrade but they contacted me and scheduled the upgrade which will improve the speed of the response to an alarm. The service technician was awesome. He informed me of what the upgrade was and what is was for. He asked me if I had any questions or issues that he could address for me. Brinks has shown to be a reliable and effective home security service. I highly recommend.

The repair tech was right on time, very courteous and friendly. Wore his mask and we had no issues at all. Wonderful experience!! Definitely would recommend Brinks home alarm system to every one we know. We have had our alarm system for quite a long time and have never had any complaints.

Trouble with old system, Brinks sent me new system, new 3 year contract, new system naming with sensors incorrect named with 1st Brinks tech. Set up another appointment with Brinks 2nd tech. I waited all day, no show, I called Brinks, they said tech was busy on another call. Wow..Now I have to schedule another appointment 3rd tech, time wasted, and my house isn't fully protected.

I like the service everyone was nice concern and very helpful. Took the time to explain everything to me. I love the doorbell. It is very clear. I like how far it reaches -the length and the width. I also love the updated system. It is very nice.

I cannot log into my account. Talked to 3 different reps and NO ONE could help me. I’m new and got a paper bill today. I’m supposed to be online billing and the bill is incorrect. I’ve changed my password as instructed and I still cannot access my account. I’m really disappointed in the non existent customer service.

Wait time is very long. No supervisor around when I finally got Through. 2 and a half hour waiting for Nothing. I am very disappointed in the amount of time to take care of a customer of Brinks Mobile. Brinks is one of the Top Security companies so it Needs a better system or more Manpower to accommodate valued customers.

He impressed me with his knowledge of the switch and how quickly he did the switch. He checked every device to make sure it work with the new system. He then went through step-by-step how the alarm system works. He was great.

The lady that I worked with when I finally got to speak to a human being was very nice and got it done. I am not complaining about her at all. She was excellent. However, the whole experience was awful. It is like you have no humans at all involved in the process. Of course, I know differently now. It took me several months to just pay my bill. People do not live to pay Briggs Security. Your system would suggest otherwise. We have to work to reach you, to reach a live person. Terrifies me to think what this means the security service is like!!

Associate was very knowledgeable and attentive to resolving the problem with my camera. I had previously tried to resolve the matter via phone, but was happy to have someone actually, come out to resolve the problem. I did not feel rushed. He answered all of my questions. I would recommend Brinks to a friend.

The technician was very polite and clean and introduced himself to me. He worked quickly and took care of all issues and even replace a couple batteries for me. When the technician was done he made sure he put everything Back probably and cleaned up. I would definitely recommend Brinks to a friend.

The job was completed with competence and professionalism. The only criticism is that he never told us his name. He delivered the final instructions, mechanically, following the corporate script, but, in my opinion, it was not enough. I would have appreciated a printed leave-behind.

Technicians were on time, professional, knowledgeable and tested the installation before giving me instructions on the phone app and wall tablet. The system is easy to operate using the app or the wall tablet. I recommend the Brinks Home Security system to those homeowners looking at home systems.

Brinks deserves applause for the technician they have that was so personable, knowledgeable and professional. I have never enjoyed such an ordeal before Billy came to hook up my house. I had even decided as he was almost done to add another camera and he was more than happy to oblige. He had extra inventory on hand and was able to complete the job to my utmost satisfaction. Good job Billy and Brinks!

Your alarm system is not always reliable. The app on my phone does not always sync with my panel. You never give me advanced notification, before my alarm system goes down for routine maintenance or upgrades. Yet, you're raising the monthly cost of my service?

It takes unreasonably long time on hold to talk to an operator. I was going to ask how can I turn off the announcement for every inside door open and close off when we are home. Also I would like to receive text message instead of email for indoor covered area.

The person who you sent was very knowledgeable. She made sure I understood everything before she left. She was kind and respectful. Thank you my Angel. I'll spread the word about your services to my family and friends, and few people I like.

I was contacted by mail about a free upgrade for my alarm system. I agreed to a date/time and a serviceman arrived as scheduled. The serviceman had been here once before and had given us great service. He checked all the alarms throughout the house and replaced the upgrade part. Great service.

My bill was higher than my Digital life price as promised by Brinks and I received a paper copy after signing up for autopay. Customer Service was very helpful and corrected both issues. The representative was very professional and apologized for any inconvenience.

It's been two weeks since I received a call from Brinks notifying me that the communicator was defective. Several calls later after being on hold so long each time. I finally got a person. She said a tech would call and set up a date to fix the problem. This is the second time, still no call, still broke and I can't get thru to anyone, the recording keeps say "Due to high customer calls the wait will be 30 minutes or longer". They then steer you to their chat line where the person listens to my problem and after a few exchanges they say "I'm sorry I didn't understand that". As I try to proceed they keep giving the same I didn't get that. I had a smoke alarm go off previously on a Sunday and I tried three numbers to call to try and contact brinks to tell them it was a false alarm but I couldn't get a live person. The recording said "Please hold". Don't think about getting this security company if you want protection!!!!

I was very happy when the installer was honest with me and stated I shouldn’t get the Brinks Ring installed. He said because my house was old there would be problems because of the type of walls and the wifi.

My experience with customer service excellent. I spoke with Diego and make the arrangements for appointment with the technician. Thanks for the support and having great customer service. The appointment will be on the 22 of November from 8:00 am till 1:00 pm. I hope they won’t be any problems with the installation.

My experience was pretty pleasant. System was explained fairly well. He was on time and kept me updated on each step being made. I appreciate the fact that he kept his mask on the whole time. I'm very happy with my security service so far. I hope my outside camera will capture all that's needed. I read the reviews and hope all is very well once my outside camera's installed.

An appointment was scheduled for Last Wednesday but the technician never showed up or even call to cancel. Needless to say, my sensor still isn’t working!!!. Professionalism can’t be recognized. A company of this magnitude should be better organized, I pay on time so I expect service when needed.

Clear concise instructions to install the 4G LTE upgrade to my Simons XT residential alarm. Technical rep took his time explaining the step by step process needed to install the upgrade. Very friendly and very helpful the entire way. System was checked and verified after the installation took place ensuring that the upgrade had been performed properly. This was a relief ensuring that my home alarm was functioning and ready to use when needed.

This security system is so easy to use and the app makes arming/disarming a snap when you’re not using the exit/entrance closest to the panel. I have peace of mind whether I am home or not with alerts that come directly to my phone. The installer was very thorough ensuring that I was comfortable with my new system.

Called Brinks because panel had reported a low battery. While on the phone, the problem was diagnosed and was determined that the system did have a low battery. Service representative set me up for a new battery and it was put in the mail next day. Great response. Phone time was excellent with minimum hold time.

Technician not very patient with me in walking me through the process. When phone call over, I checked the doors & it still has voice notification instead of beep. Not a good experience especially after waiting about about 20 minutes, & then on the phone about 30 minutes with Technician & still do not have problem resolved.

Scheduling was a nightmare. Each time I called I was on hold for over an hour. After the 3rd try I was able to get a quotation. Not sure why your automated phone system does not have an option to purchase new equipment. Once I got the go ahead from my husband to schedule the installation I called 2 more times and simply gave up. A few days later I received a call from one of the Brinks schedulers because she saw an incomplete quotation left in your system. I'll be honest. I was ready to go to one of your competitors but since she reached out to me I went ahead and scheduled the installation. The technician was pleasant, knowledgeable and worked efficiently and assisted both me and my husband on how to use the application. He was great and he deserves 5 Star Rating. What needs to be worked on is the phone automation options. Hope this helps.

I have multiple homes that I signed up to put Brinks Home Security on. Every time I call it is a literal 30+ minute wait - EVERYTIME! I have paid for Brinks since Sept and I still don’t have home 2 setup.

Installer was courteous, on time and professional. Explained process and what was needed. Also asked if I wanted him to wear a mask even though he was vaccinated. Overall good experience. No issues since. Easy scheduling process. Knowledgeable staff. Very informative when there was an installer code issue.

I haven't had the alarm for long but thus far, it's worked. The people that installed the alarm helped me to understand what it offered and how to program the things needed. So I'm waiting to see what's to come of it. Still skeptical about this doorbell thing but it's worked so I won't complain.

I made 4 attempts and my ex-husband also called Brinks to remove his name and stop receiving email notifications in his email account. Each time, I’m on hold for 20mins or longer and finally after 2 weeks he’s no long receiving emails but I am and his name is still showing up as he’s the owner of the account! I called immediately and was informed the same thing by the representative, they made the change and it takes 24-48 hours to take effect. I checked today and it still displays my ex-husband’s name! I just don’t understand why his name is displaying in my email address!! Unacceptable!

Gene ** is the Brinks Service/Installed Technician and he did a wonderful transition from ATT DIGITAL LIFE over to Brinks Home Security. GENE provide my wife and I an extraordinary Customer Service Experience! Gene also demonstrated all of the features contained in the new system and was extremely detailed in making sure that we understood and could demo the different features back to Gene. Brinks needs more technicians like Gene **! Bill

When alarm is set off accidentally it is in only seconds I receive a call to confirm. I know I am being monitored closely and I feel safe. The open door notifications let me know that someone has entered or the wind has opened the doors, so I am aware.

Katie was very courteous, friendly and resolved my issues by providing several options to choose. Very impressed. Was considering canceling the service, but she actually got me to accept a 18 month commitment. Based on my experience I would definitely recommend the service to other people.

My system was installed last week by a gentleman named Charlie. He arrived on time and was very pleasant. He was well informed and very proficient in the setup and programming of my new system. I was a conversion from ATT Digital Life to Brinks and the seaport went quickly. Charlie trained me to use the system and I had no problems understanding and using the new system.

Associate was very Helpful and professional. Really appreciate that. Answer all my questions and concerns. Got me to the right person I was suppose to talk to. Made sure I never got disconnected/ Also made sure that everything went well. Thank you.

So far I love my new system. Very easy to use. Did not take too long to set up. The technician set up the system quickly and explained how it works. I would definitely recommend this system to others. Great job!

Better than originally installed with new head unit and phone app. Motion sensors sometimes don't activate when arming away. Dog likes to set off system when I am away; jumps up in recliner chair to look outside. Nice to see weather display when I get up. Customer service has been great and answered all my questions. Very happy and satisfied with system and service. Thank you so much.

After several cancellations, I finally had the missing part sent to me! I have scheduled a time to have it installed. With any luck it all,, it will happen this time. Each time in the past it was canceled within two hours of the appointment.

Very knowledgeable polite. Explained working of system depth. Also made sure I understood and showed me app functions and how to set it up and use it. His kindness helped make me feel better after the trouble I had getting appointment for install.

Today, I received an offer for $14.99 for as long I signed a new contract. Obviously, I feel I was ripped off before. I do not need a new system yet until I find a permanent place.

Fast, accurate and helpful when requested help with my contract. As of now, all personnel that I have spoken with, have been very professional and friendly, and always looking for ways to solve any problems and keep me as a client.

The service technician was Fantastic! Very personable, polite, and informative. Now if you can improve your phone system, you’ll have a long time customer! Would have appreciated the monthly rate of 14.99 that you sent to my email address that my mom used as I was her caretaker for the last 2 years of her life. She passed on 10-6 2021. Immediately I called Brinks to notify you of the situation. After MULTIPLE CALLS AND MESSAGES LEFT ON YOUR AUTOMATED SYSTEM FINALLY I HOPE THAT THE ACCOUNT IS STRAIGHTENED OUT!

Our technician was on time and very professional and helpful. I appreciated the call 20 mins prior to his arrival to let me know he would be here soon. Thank you for taking the time to upgrade our system.

Cannot rate at this time as conversion from ATT to Brinks is not completed. Front door lock and key chain has not been installed as att equipment would not sync with brinks and need replacement, also camera is not recognized by system.

The technician was prompt, courteous, and efficient in completing the necessary update to my security system. In addition, he was conscientious regarding Covid safeguards…masking, wearing foot covering, and maintaining social distancing. I have been consistently pleased with my experiences associated with Brinks, and this reinforces that viewpoint.

I've called numerous times and each time I've been placed on hold. I haven't had the opportunity to talk to anyone in person. I'm always placed on the automated system which is so impersonal. I haven't been with you over two years and I have already had an increase payment on my account.

Caleb was very professional from the moment he called ahead to remind us of the appointment. He arrived on time and was very helpful answering our questions. Everything was installed and verified. He took his time to explain how the system worked and how to use the app. We were very satisfied.

I called Brinks and talk to them last week or two ago and told them that they had charged me on 25 October and 26 October and they said that there was a glitch and they would take care of that. I called Friday or Saturday of this last week. Told them it still hadn’t showed up on my credit card and wanted to know why not.

Customer service is great, my pricing for monthly service is great, I don't have any issues unless one of equipment goes bad, then I gotta pay extra for maintenance or replacement cost, which how business is. But the cost of indoors cameras is very high using your brand. Overall Brinks is a good company. Just gotta save up get a new camera.

I became a Brinks customer when you acquired ‘live Watch’. I could not access my account information on the Brinks website and your terminology was different so I could not fix the problem myself. Called tech. Support and Peter explained why I had difficulty and fixed the problem.

Technical support was great. I'm glad Brinks has people I can understand. But I wish Brinks would have detailed step by step with photos on self fixing and ways to take alarm offline to change batteries instead of calling.

Received notification from Brinks and called back. Etc. I was given a experience tech named Chris. Chris is customer focused and has a tone that is calming. With his help we ordered new CO2 alarm and I’ll call back when it comes in. So Chris is a keeper. Thanks.

Jared did a change-over installation of the Brinks system from our previous AT&T Digital Life system. He was courteous, professional, knowledgeable and expeditious as he worked. He explained differences and improvements of the Brinks system to me in terms I was able to comprehend. Overall I was very pleased with his visit.

Exceptional phone service! Everyone I talked to was knowledgeable, helpful and friendly. Wait time was a little long but I'm sure staffing is an issue as it is everywhere. I prefer talking to a person rather than the text option. Excellent customer service!

It did what I needed. Kept my house safe when it needed it. I had one child that had legal issues and had to keep us safe from her friends. Never really had anything happen but it helped me feel safe. I now longer have that kinda safety issues and my financial issues take presidents.

So far, for the service I receive the price is competitive and fair. I haven’t had any issues this far (2+Yrs) with their service and the customer service has been great. I did have a few issues with the installation of the doorbell camera. Other than that, I’d probably recommend this service to another simply for the price at this time.

I just don’t think you care. I have called 3 times that our system is not working properly and it is still not fixed. One says, "We will be there Saturday" and another says you don’t work Saturday. I work as well, you want me to take off work and you can’t get your own schedule right? Get your act together!

Very professional and knowledgeable. Excellent customer service. Was on time. He were able to get my doorbell back online. Went over the system to make sure I knew how the system works. Technician said if I have any more problem to give you all call.

Julio was in and out fixing the issue quickly. I just wish the phone techs had been able to tell me what loop to put the sensor on to fix the problem. Unfortunately I spent hours of time wasted on multiple calls with phone techs who had no idea what to do. Thanks to Julio to resolve such a simple thing quickly.

I’m enjoying this system much better than the last one. I like how it announces when a door or window has been opened. The one thing it doesn’t do announces when the door or window has been closed. I like how it shows more area covered on camera. I like the doorbell camera as it allows me to talk to an Individual who appears in the doorway or just enters in the area. So far so good.

Your Tech Support is totally useless! Maybe it’s Panama or some other country but had four in five hours trying to read from a script. When they got frustrated hung up leaving our system inoperative but rearming every hour or so. Had to place in test mode until 30 Nov 2021. Last customer service lady was better.

The technician was prompt and had great communication skills. Yes I would recommend you all to friends and or family members. I do however wish that I would get new systems since the transition from the old program to Brinks :). Other than that I’m pleased. Thank you.

I had a wonderful experience switching from ATT digital life to Brinks. From the first call about switching to the technician that replaces the equipment and showed me how to use the new system to calling afterwards with an issue that. It was quickly taken care of and very professional. I have told several people in our neighborhood about the experience in a company so hopefully that will send some business to you.

Gentleman was very kind, efficient, and friendly. Answered all my questions no matter how silly. Even checked my smoke alarm and gave it a clean bill of health. Thank you so much for preparing me for the future. I appreciate your care.

Could not be happier. Works better than digital life ever did. Does more and easier to use. The technician was knowledgeable and friendly. Did everything in a timely manner and with attention to details. The app works and is easier to use than AT&T Digital Life. I would definitely recommend Brinks to anyone looking for a alarm system with home automation.

I called and was transferred to Isabell. She wanted us to approach the camera and when we told her we could not reach the outside camera because it is too high on the house, she scheduled an appointment. She was very nice and knew her job.

The installer was quick precise. He explained everything and made sure we understood the system. He didn’t leave until he was sure we could operate the the IQ panel with no problems. We were very pleased with him.

Set up appt. to upgrade system. However, date of appointment isn’t until December 10th. That’s quite a ways out and wishing it was much earlier!! I have nothing further to add other than if I can get the Appt for the upgrade please notify me to my email address.

James arrived a little early and proceeded quickly through the installation. He helped us set up our phones and carefully explained how the system worked. We were very pleased. The system is user friendly. We have no trouble with it or the app.

Associate was professional, polite, and lightning fast. He clearly had an extensive knowledge of equipment and products connected with the Brinks Company. He arrived on time and was finished well before the allotted time needed. I will certainly spend more time with alarm service.

From the beginning to end, Brinks has provided excellent customer service from the sign up, installation of equipment, to helping me create my online account with the online chat representative. I was most pleased that their equipment and system works independently from a land phone line which allowed me to finally allowed me to cancel my phone service for my landline.

Adam was perfect...he called to say he was on his way, he removed his shoes once he entered my home and he wore his mask correctly. He explained everything he did and assisted me in setting up the app on my mobile device.

They are thieves. Just try and cancel service and you are paying for months after doing so. Try to call them, they will put you on hold for 20 minutes at a time until they close their office while they have you on hold. Stay away!

I just want to let everyone know how terrible customer service Brinks has. I have never been so disappointed with the service provided by a company. It took more than 3 months to finally get my service installed on my house, and only after making so many phone call and complaints. Once we have the service scheduled, they told me that they would not be charging any additional fees including technician service and two outdoors cameras.

The last person who came over was suppose to put a camera that we paid..was never put put on due to no doorbell...ok they told me they would bring me one that will need no batteries and no doorbell...It's been almost a year and I still don't have that door bell...I am paying for a camera that I don't even use...due to using too many batteries..I am think cancelling with Brinks..if this is not taken care of.

We have been Brinks customers for years and have been trying to upgrade our system for the past 3 months. Hours spent on the phone and days spent waiting for technicians who come unprepared and unable to perform the contracted service. What a waste of time and money, no one on the phone knows what is going on; every conversation we have to start the story from scratch. Every customer service rep is incompetent and tells us something different. We've been charged over and over again. We've tried to cancel multiple times. For a security system I certainly don't feel secure under their care. Walk away from Brinks before you get stuck in their nasty web of negligence.

I have had nothing but a horrible experience with this company. Their incompetence is legendary. They call and never leave a message. They can't figure out passwords from the customer. And, as a final insult, they cut out and disappear in the middle of the conversation. This happened to me three times in one day. Pathetic. They have yet to replace a faulty sensor for four months, for which they want to charge me another $75. I am taking my business elsewhere.

If I could give negative stars, I would. There is no way to contact customer service except calling in and being on hold for an hour and they habitually drop the call once it is answered. The text customer support never works. There is no way to cancel the service because you can't get through to customer service, but they keep sending you bills for sure!

I was notified of an update requirement. I scheduled the appointment, but no one showed up. Upon calling customer service, I was on hold over an hour before an operator picked up. She then tried to get a technician to come out, and I was on hold for another hour, during which time she came back to the call twice. I stated numerous times I wanted to cancel service completely. After over 2 hours, I was transferred to a recording that stated they were closed. I then attempted texting tech support and waited another 2 hours to be told I had to call back.

The installation was great as well as the care from the technician who completed with care.. The biggest issue is the follow up calls to customer service. It is next to impossible to get through without a 30-40 minute wait time…What is going to happen in an emergency. I switched over from ATT Digital Life and I have been very disappointed in the follow up I have received. Why am I being billed for a lawn sign that I never received. I ordered additional equipment and never received.

When I had an issue, Brinks sent a guy out and he took care of it very well. He was knowledgeable and had it all back up and going for me in no time. Overall, the system is good. I'm satisfied with Brinks. If the alarm goes off for very long, I've got a call. My daughter said her silent alarm went off one night and that was when it was messing up. The fire department showed up in the middle of the night. It hasn't happened before. They went on back to the shop and we turned the alarm off.

I'm very satisfied with my Brinks system. It has everything I need. It's easy to use, and that makes me happy. I'm also very satisfied with the reps whether in person or on the phone.

We used to have DigitalLife but it was assumed by Brinks. Our installer Danny arrived on time and completed the conversation in less than three hours, well ahead of the estimate. The new system is working great and the conversation didn’t cost a dime. So far we are very happy with the new system.

I switched from AT&T digital life to Brinks because AT&T is getting out the home security business and they offered a deal to switch to brakes. So far I’m happy with the service although it is a transition. There are some options that the AT&T app had that the Brinks app does not like being able to set up routines so the alarm will automatically turn itself on and off. Additionally the installation did not go very smooth considering the installer was more familiar with the AT&T system than he was with the Brinks system. They were not able to complete the install 100% and no one has reached out to me since then to finish the installation which happened two weeks ago. I’ve also had to call customer service because some of my items were not showing up on the app and some of the features of the alarm system had not been turned on when they should have been. For now I’m withholding final judgment of the company to see whether it improves or not.

Battery indicated low charge. I dropped the unit, tearing the power cord off the unit. The technician was very good assisting in the attachment. I just noticed that there is still a low battery indicated, even with a brand new set. She said to call in this case, as I will.

I can't remember the tech's name but he has been here before. Always nice, professional and fast. Very thorough to check everything to make sure your alarm system is working properly before he leaves. If it's not he fixes it.

Our IQ panel went bad. Got hot and pushed the back panel open. Called and told them what happened so they sent us another panel.. Called when we got it in the mail. We could barely understand their language. Over 1 hour on the phone to set up and change Password. The next person same thing. Can someone please call us and help us **. Thank you.

I received an automated text reminding me of service call the next day… but at a DIFFERENT time than scheduled! No reply to my text reply asking about the actual appt time… for 24+ hours. Then I finally got a text reply saying they would drop me from the queue if I didn’t respond in 5 minutes. I DID… but still no reply!! :(

Careful and focused customer service was displayed during my recent service. I was respected and engaged with intelligent and informative conversation and guidance. The type of service that was completed addressed all of my questions and provided important and helpful details of how to use the Brinks Home system effectively .

Brinks' prices cover what I used to pay for my other provider. My system now is a little bit different and this is already updated so I like it better. The only thing was all the things were not synchronizing with the keypad and it took the technician three times to come in before it was finally fixed. Everything is working fine now.

When I called to see what to do, the person told me it would cost 50$?to have a house call. I tried to get the set screw out & couldn’t, I told the agent I couldn’t. I’m almost 76yrs, old & am by myself, I really thought someone could come out for no charge being I pay 42$ month. Not a good thing!

He was very helpful and answered all the questions I had. Very polite as well. The service was fast and he asked if I needed help with anything else. He also checked who were the main contacts on my list.

Mr. ** who did the service for Brinks in my house did an awesome job. He arrived Promptly, did his job, explained everything how it worked and I am very pleased with the work that he did. I didn't understand how the alarm worked and he took his time and we practiced until I understood how to do it. Also he help me to call AT&T to cancel the AT&T Digital Life. I am 95 years old and also I am deaf so Mr. ** helped me understand and had to repeat many many things but he took it very calmly and he help me very much.