Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 17, 2025
Had same system for 15 years. Service changed companies 3 times. Flawless and secure until Brinks Home took over. They are only interested in charging you not securing you. Lost count on false alarms. The sensors never gave one false alarm in 14 years prior. They blame me.
Hello Thomas. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 17, 2025
A Representative contacted me to advise that although my Panel was working, it was not connected to WIFI. I had recently updated some electronics in my home and did not realize it impacted my security. This was quickly resolved. Thankful for the e-mail and discussion. All good now and I feel safe!!
Thank you for taking the time to leave this review, Beverly. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 17, 2025
Every time I call, I get a different story from the accounting department. Technical support was a waste of time. Instead of troubleshooting my issue, they keep asking about the weather. They're clueless!
Hello Troy. Thank you for taking the time to leave a review. If you are still needing assistance, we are happy to review your account and see what we can do to help. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 16, 2025
I had the pleasure of meeting and working with Rare for my billing inquiries. She was extremely professional, personable and knowledgeable. I enjoyed speaking with regarding my questions. She is definitely an asset to your company!
Thank you for taking the time to leave this review, Evangilene. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 16, 2025
I had a bit of a weird situation where I bought a house and the security system was still under the old owner's name. The reps helped me get it sorted out. Everyone I talked to was so friendly and patient, and they really went above and beyond to make sure my issue was resolved.
Thank you for taking the time to leave this review, Leslie. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 16, 2025
I was very pleasantly surprised at the level of customer service that I received over the last few days. This team really goes all out to help figure out the issues and get them resolved. I am very happy that I decided to go with Brinks Home.
Thank you for taking the time to leave this review, Greg. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 15, 2025
Madison was helpful and friendly. She researched my issue and gave clear directions on what I should do. I highly recommend Brinks Alarm service and their team. Our install was timely and the service tech gave a good orientation to the system.
Thank you for taking the time to leave this review, Alan. Thank you for sharing your recent experience with Madison and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 15, 2025
Patricia was extremely knowledgeable, patient, and helpful! She was able to provide me with a discount and carefully walked me through the steps to make sure that my home alarm system is in full working order.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with Patricia and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 15, 2025
I am very satisfied with the service provided by Eric who was very attentive and reliable. He took the initiative to review ALL devices before leaving. He made sure that all sensors were glued and steadily in place. Yay!!!
Thank you for taking the time to leave this review, Linda. Thank you for sharing your recent experience with Eric and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 15, 2025
Jessika was extremely friendly and helpful, and was able to elevate our issue quickly. The only reason I didn't give a full 5 stars is because Customer Service always has trouble validating my "secret code word" whenever I call. They tell me it's not my code word when I say it, then when I insist, they seem to figure it out and will say "Oh...yes....you were right". I'm not sure what that glitch is but, other than that, service was extremely satisfactory.
Hello Holly. Thank you for taking the time to leave a review. We understand the code word concerns is not ideal. We are happy to review your account and see what we can do to correct this. Please feel free to email us at socialmedia@brinkshome.com, providing your account information and code word, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 14, 2025
Great service. Kierra was real patient and knowledgeable. Thank you for going the extra mile! Great experience with her!! She took time to explain she stayed on the phone to ensure that I was helped and problem solved. Thanks again!!
Thank you for taking the time to leave this review, Shalonda. Thank you for sharing your recent experience with Kierra and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
My experience today, 5/14/2025, was pleasant. The representative was courteous and professional, listen to me and understood my issue and resolved the situation in less than 10 minutes. I also informed her that I called on Mon and Tuesday and the answering service stated they were closed. I was lucky enough to find the answer on the website after about 20 min of searching.
Thank you for taking the time to leave this review, Johanna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
Brinks is the example of excellent customer support and service! It is awesome to have quality individuals working at Brinks helping people like me protect my family. I’ll stay with them from here on out!
Thank you for taking the time to leave this review. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
Called in to tech support & got Deandra, she was great. She walked me thorough what I needed over the phone & corrected the issue. I used to have another security system, but went with Brinks & have been pleased since the minute they put the system in. I recommend Brinks if you are looking for a reliable & they value their customers' home system.
Thank you for taking the time to leave this review, Kimme. Thank you for sharing your recent experience with Deandra and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
Jazmine provided excellent customer service. She was very patient and walked me through every step of the processes that we were handling. I had multiple questions. Jazmine was able to toggle back and forth to answer all of my inquires with efficiency. Jazmine and I were able to maximize my security coverage by adding a feature that I was already paying for. Thank you Jazmine.
Thank you for taking the time to leave this review, Cynthia. Thank you for sharing your recent experience with Jazmine and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
It’s been along time since I have called BRINKS. So, when I did call, I had several things I wanted to talk about. Keyana was definitely an “All Star Agent”!!! Keyana was respectful, courteous, so knowledgeable and quickly understood my needs. So grateful Keyana fixed & helped with everything!!! Thank you BRINKS!!!
Thank you for taking the time to leave this review, Rose. Thank you for sharing your recent experience with Keyana and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 14, 2025
Good customers interaction. The agent was able to solve my doorbell camera without any issue. She was very professional and know what she was doing. She was able to guide me to the reinstall process where we deleted the camera and do a reinstallation.
Thank you for taking the time to leave this review, Diaram. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
Shanique, is amazing & very helpful. Shanique, resolved some financial issues & set up a secondary service call to get the alarm system to work, the alarm has NOT worked properly since its initial installation.
Thank you for taking the time to leave this review, Ted. Thank you for sharing your recent experience with Shanique and how she was able to provide a great experience and help setup an appointment for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
I had to call technical service twice, only because of issues on my end, both times I was connected quickly, and both Representatives helped me efficiently. I highly recommend the Brinks technical service folks to anyone else who needs help with their system.
Thank you for taking the time to leave this review, Mark. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your technical concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
The system was fine, and we had no problems with it. The transition from Monitronics to Brink was seamless. Ultimately we needed to change our service and account terms, and my telephone experience with Janet from Customer Service was excellent.
Thank you for taking the time to leave this review, Bruce. Thank you for sharing your recent experience with Janet and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
Long story short, the equipment works, but there are a few practices from this company that make it feel predatory. Primarily in its cancellation program, transfer program, and repair processes. I wouldn't recommend it. I have been with Brinks for about 6 years now. After a recent renewal I was told I would get a glass break sensor repaired or replaced as well as a door camera. That didn't happen. I believe I was supposed to contact them when the new contract started. They never contacted me again about the request so I suppose I was supposed to annoy them about it.
Either way I ended up purchasing a new house and decided I didn't want the Brinks service and now I must pay 80% of the remaining contract to cancel. About 900 dollars. Or I can pay 130 dollars for new equipment and 2 extra years of service. Or pay 800 dollars to buy and install the equipment myself and stick with the remaining 2 years of contract. My conclusion is that there are other companies that also provide functional security equipment and even the services that come with that equipment for a comparable price and no pay-out contracts. It simply isn't worth it. I would say Brinks has customer service, but even with the Brinks Plus plan I couldn't even get that.
Hello Friendly. Thank you for taking the time to leave a review. We are sorry to hear about your experience being less than excellent. We understand not everyone agrees with our policies. We are happy to work with you and find an amicable solution, please feel free to email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 13, 2025
The first representative I spoke with today was not very helpful. However, the second person I spoke with was amazing—helpful and able to get me exactly what I was looking for. I was very pleased with her assistance!
Thank you for taking the time to leave this review, Myrna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
The service person did her very best to help me and spent over 20 minutes trying to figure out a glitch in camera my system. While it did not work out 100% at the time we were on the phone, the issue resolved itself later in the day. I think it was her efforts that reset my system that allowed it to work later. So I was pleased with her efforts. She was very pleasant and caring.
Thank you for taking the time to leave this review, Barry. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
I had the new system installed this past Saturday and there is an issue with how one of the door sensors was installed. It keeps falling off and making the system go off. Today I had to leave work and meet the police at my house because of the false alarm. This is very inconvenient. I called customer service and they told me it wouldn't be until June 24th to have this corrected. I do not feel like this is the customer service that his been promised by BRINKS. I explained the unit is less than 4 days old (installed 05-09-25) and was still told by customer service that was the earliest time.
Hello Laddie. Thank you for taking the time to leave a review. We are sorry to hear about your recent issue with the sensor. We also offer a virtual appointment session to walk you through resolving the issue and there are more available dates than on-site requests. Please call us to set this up or email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 13, 2025
The representative was excellent. She understood my issue, gave me excellent instructions on how to resolve it, and stayed on the line to guide me through the fix. An overall outstanding tech support experience
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your technical concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 13, 2025
My representative was very knowledgeable, polite and helpful. She reviewed my policy with me and answered my questions. She informed me of the various locations that needed battery replacement. She also made corrections to my work order.
Thank you for taking the time to leave this review, Aona. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 12, 2025
Consistently demonstrate excellent communication skills, effectively conveying information to customers and building rapport. Strong ability to identify and resolve customer issues efficiently and effectively.
Thank you for taking the time to leave this review, Alex. Thank you for sharing your feedback on our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 12, 2025
I called this morning about transferring my service to new home, was told that you don’t have service for my zip code. New home is 6 miles away. I was to get a call back after asking them to run it up the pole. I didn’t hear back, so I called and got “Fred”. He is the best customer service I’ve ever dealt with any company. He told me that I can have service and an install date of next Tuesdays. (1 week). He was very pleasant to talk with and funny. I am very satisfied with him and recommend anyone to ask for him directly. I wish I could tell his boss to take out for a drink after work on my behalf. Great job Fred!!!
Thank you for taking the time to leave this review, D. Thank you for sharing your recent experience with Fred and how he was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 10, 2025
The representative provided excellent customer service in addressing my problem. He kept me informed on the process of resolving my issue. He stated that Brinks would follow up with further information thru text and email.
Thank you for taking the time to leave this review, Beets. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
Jeff walked me through the process of activating/authorizing a new security key fob for my system. It was NOT a simple procedure, especially with my errors, but he stayed with me and successfully accomplished the job. My deepest thanks for the time he spent.
Thank you for taking the time to leave this review, Rick. Thank you for sharing your recent experience with our team member Jeff, and how he was able to provide a great experience and resolve your technical concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
Great service! I had a issue with my alarm, called in and was fix right over the phone. Also had a sensor shipped out right away. Thank you for the great service, I recommend this service to anyone looking home alarm system.
Thank you for taking the time to leave this review, Luis. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
We recently experienced some frustrating connectivity issues, but Jeff completely turned the situation around for us. From the moment he picked up the call, he was incredibly pleasant, patient, and professional. He took the time to really listen to our concerns and walked us through each step to troubleshoot the issue. Jeff remained calm and courteous the entire time, even when things were a bit complicated. Thanks to his expertise and friendly attitude, we were able to get everything back up and running smoothly. Truly outstanding customer service—Jeff went above and beyond to ensure we were taken care of. We’re so grateful for his help!
Thank you for taking the time to leave this review, Shannan. Thank you for sharing your recent experience with our team member Jeff, and how he was able to provide a great experience and resolve your technical concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
I recently called Brinks to add another emergency contact and was very impressed with the customer service representative who assisted me. He requested all the proper client identification information and was very knowledgeable about my request.
Thank you for taking the time to leave this review, Kerstin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
I was impressed with the customer service representative who carefully listened to my concerns and then provided an explanation and resolved my issue. The agent was polite, patient, friendly and engaging. Outstanding service!
Thank you for taking the time to leave this review, Keith. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
I have been having an ongoing problem with the back door lock with no solution. It has been offline for over a year. I can’t get a tech sent out because this is going to cost me $200. This seems unfair considering I pay my bill monthly but not getting the full service I am paying for.
Hello Funsho. Thank you for taking the time to leave a review. We are sorry to hear about your experience being less than excellent. We understand is not an ideal situation for you. We are happy to work with you and find an amicable solution, please feel free to email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 9, 2025
We had a billing problem with them because there was miscommunications between us and previous security company that was moving contract automatically to Brinks. Even there was our fault, they respond and explain to us so kindly and carefully. Finally we could make sense. Especially operator was so kind. We really appreciated to you.
Thank you for taking the time to leave this review, Yuhta. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 9, 2025
Tameko was my rep that assisted me. I was having a difficult time figuring out my move with existing equipment. I wasn’t getting much headway. I was ready to just pay the cancellation fee. Tameko worked with me to find a better solution. She was patient and knowledgeable.
Thank you for taking the time to leave this review, Marshal. Thank you for sharing your recent experience with Tameko and how she was able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 8, 2025
I absolutely LOVE Brinks Home Security company! I have always felt safe and secure with it, and their customer service is top-notch. They are always so helpful and nice. I recommend this company 100%!!
Thank you for taking the time to leave this review, Kara. Thank you for sharing your recent experience with our team and how we were able to provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 8, 2025
My review relates only to the help that I received from Sierra, with department, where we make our monthly payments. Our account has been set up for years to be paid monthly by bank ACH. Recently we were hacked and we closed our old account. It was very simple to call, then to be transferred to the account, for billing purposes to then be assisted by Sierra. She was a delight to work with and I give her a 5 star rating.
Thank you for taking the time to leave this review, Tom. Thank you for sharing your recent experience with Sierra and how she was able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 8, 2025
We had outstanding service from Account Manager Ali. We truly appreciate him working with us to keep as customers with Brinks. He was courteous and helpful to our needs of the services you provide. Explained the services that were going to be provided.
Thank you for taking the time to leave this review, Eric. Thank you for sharing your recent experience with Alia and how he was able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 8, 2025
I have been very satisfied with Brinks Home Security! The cameras that they installed gives me a peace of mind. I spoke with Customer Service today and they were so helpful to help me solve a concern. Price is affordable and security is worth every penny!
Thank you for taking the time to leave this review, Lorna. Thank you for sharing your recent experience with our team and how we were able to provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 8, 2025
I have one of your units that keep beeping and is non-functional. I have called customer service twice and they told me that no one can get out here for another week, which is unacceptable. I changed to you because of all the promises about service, etc. After this incidence I will contract with my previous alarm company. Your service is so unacceptable. You should be ashamed of yourselves.
Hello Howard. Thank you for taking the time to leave a review. We are sorry to hear about your experience being less than excellent. We understand is not an ideal situation for you. We are happy to work with you and find an amicable solution, please feel free to email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 8, 2025
Very disappointed with their customer service. I was moving and they quoted me a price and then spoke to someone else who said I had to pay hundreds more because the new building didn’t have a wired door bell. I refused to pay and cancelled and come to find out from several other security companies that a wireless doorbell camera is standard and the wired is the exception. Way to lose customers Brinks just to try to make a buck.
Hello Mariela. Thank you for taking the time to leave a review. We are sorry to hear about your experience being less than excellent. We are sad to here you leave. We are happy to work with you and find an amicable solution, and answer your equipment concerns. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 7, 2025
I needed some information regarding our account and the customer support was efficient and helpful! The response time to provide information was amazingly fast and it was helpful resolving my issue. I highly recommend Brinks for security monitoring.
Thank you for taking the time to leave this review, Marilyn. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
My company's security account was switched to Brinks from a previous provider. Within 3 weeks I have been on the phone for over 8 hours with customer service. Each person I spoke with gave me different answers if any answers at all. I was told my business accounts cannot be linked together, they cannot provide me any invoices, invoices are not visible on the customer portal, businesses are not allowed to choose paperless billing but bills were not being mailed either. The one single thing each person uniformly told me was that I could pay online, even though I could not see an invoice explaining what I'm paying for.
I'm on the second week of trying to cancel my service and even that is a task that can't be figured out by 2 of the 3 people I spoke to so far. No phone call has been under 1 hour and most of them are over 1 hour and a half, with either the situation being worse at the end of the call or no help at all being offered. Cameras that were installed by the previous company are working fine and I have no problem accessing them. Brinks customer service, however, had led me to cancel 7 business accounts and incur the cost of having new systems installed.
Hello Park. Thank you for taking the time to leave a review. We are sorry to hear about your experience being less than excellent. We understand is not an ideal situation for anyone. We are happy to work with you and find an amicable solution, please feel free to email us at socialmedia@brinkshome.com, providing your account information, expected resolution, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 7, 2025
I needed help bringing my cameras back online again after reconfiguring our WIFI, and the support person was a huge help, I could not have done it myself, without Casteata! She was pleasant, patient and an expert of the service she provides!
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
Pleasant conversation with Lisa (Elisa?) regarding lowering my monthly rate according to prior agreement. Quick solution to the problem and promise to keep my rate the same as before for the next period of 24 months.
Thank you for taking the time to leave this review, Tadeusz. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
Customer representative was extremely helpful and provided the required service. This is no reflection on the customer rep that worked with me, but I will point out that I have just been waiting to cancel my service as soon as I could after the 5 year contract expired. This is because of our initial dealings with the individual who originally signed us up for the service. Because of this, I cannot recommend anyone use Brinks Home Security.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your concerns! We are sorry to hear you go. Thank you for being the best part of Brinks Home. – Paul H.
Reviewed May 7, 2025
I believe the rep's name was Bri. She was phenomenal. Advising me what steps to take. Great attitude as well. Great customer service experience and great ways to lower my month bill. Couldn’t have a chosen a better company.
Thank you for taking the time to leave this review, Carlos. Thank you for sharing your recent experience with Bri and how she was able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
Service representative Jacquelyn was great. She effectively diagnosed and walked me through full resolution of the issue I was having. She was thorough and ensured my issue was fully fixed prior to ending call.
Thank you for taking the time to leave this review, Greg. Thank you for sharing your recent experience with Jacquelyn and how she was able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
The technician was so friendly, knowledgeable and helpful! She worked with my schedule to set up a virtual tech visit. We have a control panel acting up. We love Brinks Home, and the virtual tech visit option.
Thank you for taking the time to leave this review, Lisa. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and help you through your technical concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 7, 2025
The Brinks representative was professional, efficient, and courteous. He answered all my questions clearly and made the process smooth. Great service—I felt confident and well taken care of throughout.
Thank you for taking the time to leave this review, Violet. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
The customer service and billing girls are the best. They are sweet with slight Texas accents and laugh easily. They were very understanding and seemed to know all about me immediately. Dealing with them was quicker than I imagined and a very pleasant experience.
Thank you for taking the time to leave this review, Jayne. Thank you for sharing your recent experience with our team and how our team was able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
Thank you for your help and support with resolving my issue and trying to figure out what my password is. What I thought it was, was incorrect, but is now fixed and easy for me to remember. I appreciate you answering my question about my alarm system going off after closing and locking my front door.
Thank you for taking the time to leave this review, Reon. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
Great customer service. Easy to understand as they walk you through the steps needed to get your system working correctly along with the apps. Fixed my problem and was very knowledgeable and helpful. Wait time is the only issue I had.
Hello Maxine. Thank you for for taking the time to leave a review. We are sorry that the wait was longer than expected. Please do not hesitate to reach back out for anything. Thank you for being the best part of Brinks Home. - Paul H.
Reviewed May 6, 2025
Not helpful at all. “Customer Service” just kept passing me around and didn’t help me. New system that is broke and has been broke. Won't fix it unless I pay more money or extend my contract. Also won’t let me out of my contract. Not a good company to do business with.
Hello Michael. Thank you for taking the time to leave a review. We are sorry to hear about your recent experience being less than excellent. We understand that issues can occur unexpectedly and the frustration that comes with it. We are happy to work with you and find an amicable solution, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 6, 2025
Customer services is hit or miss. You may get someone nice and capable of doing their iob; or you may get someone like the TWO people who hung up in my face; due to their own inability to comprehend. Had to call back a third time and the young lady was nice and pointed me in the right direction. System itself is ‘ok’. Still things I don’t know how to operate and I don’t have the energy to call bc again never know whom you’re going to get on the phone. So still figuring a few things out (Like familiar vehicle). Cameras are great. You can customize the alerts/settings. The system (or hub) is self explanatory. Easy to use. Apps (alarm.com and Brinks) are the same work the same.
Hello Cory. Thank you for taking the time to leave a review. We are sorry too that you some less than excellent customer experiences. We are happy to work with you and help answer any lingering concerns that you may have. Feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our review of everything. - Paul H.
Reviewed May 6, 2025
Your fellow was very helpful.... I think the problem has been resolved. I feel like the technician was genuinely interested in helping me. It seems like the motion detector needed a updated battery.
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
The young man in customer service was very kind and helpful. He kept trying different scenarios until he got my translator and sensors working. He never got frustrated and never gave up. We weren’t sure if one of my sensors would have enough signal for the range I needed, but he was able to figure it out and get it working properly. A++ to my Brinks customer service guy!!!
Thank you for taking the time to leave this review, Toshi. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 6, 2025
Complicated case where only 2 of 3 cameras were installed. Tech did not have the 3rd camera on the truck. Called to set up appointment for 3rd camera install. Rep was very proficient and handled situation expediently.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly get you another appointment ASAP! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
She was nice and very caring, made me feel someone care about me, she is a light in this darkness, Brinks service very friendly and feel like family when speaking to their employees, hope nothing but the best for this company!
Thank you for taking the time to leave this review, S.R. Thank you for sharing your recent experience with our team and how you were provided a personal experience, just like family would! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
Javen was professional, helpful and pleasant! Very patient in walking me through step by step. Needed troubleshooting. I would highly recommend him in this capacity. He is a real asset to Brinks home security.
Thank you for taking the time to leave this review, James. Thank you for sharing your recent experience with Javen, providing a great experience and resolving your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
The lady with whom I spoke was wonderful. She helped me exactly as I wished. She was able to send a tech to have my panel repaired or replaced at no additional charge. The previous rep wanted to charge me $75. Also, my monthly rate is staying the same. The previous wanted to increase it by $20 per month.
Thank you for taking the time to leave this review, Gwin. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your issues with a more suitable solution! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
The agent was extremely pleasant and very knowledgeable. He was on the call with me for almost 1 hour. He answered all the technical questions. Remove the error message from my control panel, which was lingering for two weeks and researched all the remaining answers.
Thank you for taking the time to leave this review, Manoj. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolving your technical issues and additional concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
Someone tried to steal my car so I called Brinks about adding an outdoor camera, which I should have done in the first place. Excellent customer service! They listened to my needs and took great care of me. If you are looking or are on the fence about a company, I recommend Brinks. Thank you Brinks!
Thank you for taking the time to leave this review, Debra. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and for recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
I recently ran into a problem with my exterior cameras. After using the on-line trubleshooting guide I ran into a situation where I needed to talk with a technical specialist. Using the help numbers found online I was connected with Cedric who walked me through some additional troubleshooting steps and was able to get one of the two cameras back online. Unfortunately after 4 tries that included factory resets and wi-fi set up we could not get the other camera online. Reluctantly I requested a technician visit to take a hands on closer look. I have to say Cedric has his act together and did everything he could to make that second camera operational.
He set up an appointment for the technician and helped me adjust my service contract to take advantage of some service options. To sum up - Cedric is an example why it is always a pleasure doing business with a professional. It is service like his work that made me change over to Brinks a while back - glad to see that quality is still a priority.
Thank you for taking the time to leave this review, Larry. Thank you for sharing your recent experience with Cedric and how he was able to provide a great experience and swiftly resolve your technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 5, 2025
When I spoke to a Brinks Home Security Representative, my problem have taken care of immediately. That's the kind of service that I am use to. That's the kind of service that I like. Thank you Brinks.
Thank you for taking the time to leave this review, Nancy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 4, 2025
If you have a keyfob that needs to be reprogrammed due to battery replacement, say your prayers that you don't get a technician in Houston, Texas. Keyfob still not programmed, and they want to charge me $10 shipping for another one when they can't figure out the issue! RIDICULOUS --- DO BETTER BRINKS.
Hello Robin. Thank you for for taking the time to leave a review. We understand that issues can occur unexpectedly and the frustration that comes with it. We are happy to work with you and find an amicable solution, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 3, 2025
I have been a loyal Brinks customer for 25 years. When we were planning on moving and discontinuing our service, I was trapped in a contract that would not allow me, under any circumstance, to close my account. I called customer service and she clearly worked from home, because you could hear a television and her dogs barking in the background. She put me on hold for 10 minutes and returned and said her "boss" told her that there is nothing they can do. There was no "boss"! She clearly had no intention of allowing me to get out of my contract unless I paid close to $800.00. This was one of the most disappointing and horrible customer service experiences I have ever encountered. I have spent thousands of dollars over the past 25 years and they refused to make any effort or allowance to get out of my contract to make it more affordable.
Hello Sigi. Thank you for for taking the time to leave a review. We understand that the obligations to cancel services is not what you expected it to be. We are happy to work with you and find an amicable solution, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 3, 2025
Amazing technical customer support. Our second-floor keypad was not working properly. We called the Brinks customer support line, and the problem was resolved quickly by a very helpful and courteous support representative.
Thank you for taking the time to leave this review, Eric. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and swiftly resolve your keypad technical issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 3, 2025
DeAndre was by far the best person I've talked to In customer service at Brinks. I'm a long time customer and she was definitely everything a customer representative should be plus some! I usually don't give reviews but this girl was awesome. She was calm, funny, patience, she checked everything even things that we didn't have problems with to make sure it was okay. Kudos to this little girl! Give her a raise. She's a good asset to your company!
Thank you for taking the time to leave this review, Desiree. Thank you for sharing your recent experience with DeAndre and how she was able to provide a great personal experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
Ashley helped me today. She was kind and thorough and made me feel heard. I've been with Brinks for over a decade now and they always manage to work with me. Great customer service. I was worried about something and she worked it out and was very patient.
Thank you for taking the time to leave this review, Maggie. Thank you for sharing your recent experience with Ashley and how she was able to provide a great personal experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
Two stars because everything was great until I tried to cancel. Now they’re saying I renewed my contract for an additional 4 years and I can’t cancel without buying out the entire contract. I know they’re lying because they bc can’t produce a single document of me renewing, then said I renewed between 4 and 5 pm, then changed and said I renewed at 618am. But cannot produce any documentation of those even though they say there is a verification process. It’s insane. I’ve made complaints with the Texas Attorney General’s office, as well as the Better Business Bureau. I would be EXTREMELY cautious signing anything with them, and I would research the Reddit home security page before signing or verbally agreeing to ANYTHING.
Hello Amber. Thank you for for taking the time to leave a review. We apologize if any obligations came as a shock to you regarding cancelling service. We' be happy to look into this more for you, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 2, 2025
Your team member was very knowledgeable helpful and professional. They took care of my needs in a timely manner. I have been with BRINKS for a couple years now and this has always been the case. Keep up the great work!
Thank you for taking the time to leave this review, Jimmy. Thank you for sharing your recent experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
I have had my Brinks Home system for about a year now and with the move, got a good amount of products to feel secure in my new home and have more control when I'm away. I love having one app for my security, my locks, thermostat, and garage door. I use the lock the most and love being able to unlock it for family if they are checking on my dog or use it when I'm coming home in an Uber so I don't need to worry about bringing keys with me.
Thank you for taking the time to leave this review, Lauren. Thank you for sharing your recent experience with our team and how we were able to provide a great experience for you with your new system! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
It was easy to get someone on the phone to assist me with what I needed. The service representative was extremely helpful and kind. I never had an issue with services and I only had to cancel with them because I moved to an area that they do not service.
Thank you for taking the time to leave this review, Abbey. Thank you for sharing your recent experience with our team! We are sorry that we could not move with you. We hope the next time you move, we may be able to service you. – Paul H.
Reviewed May 2, 2025
I have 2 recommendations that I believe would be beneficial to all of your customers. When an agent needs to transfer a customer to another agent, common courtesy let the customer know. Get more technicians so customers don't have to wait a month before issue is resolved.
Hello Andrea. Thank you for for taking the time to leave a review. We hope to provide swifter solutions with over the phone services and virtual appointments, but we understand that a physical visit may be necessary. So that we may identify the interaction you have mentioned, please feel free to email us at socialmedia@brinkshome.com with your account details for further investigation. We value your feedback and will keep your suggestion in consideration. Thank you. - Paul H.
Reviewed May 2, 2025
One of the absolute worst business experiences in my entire lifetime!!! BTW I'm turning 71 this month. Traveled the world. Worked in a foundry to put myself through a two-year college, a Private University (Syracuse), (Arizona State University) Masters. Graduated Summa Cum Laude at every school. Was hired by Howard Hughes Helicopters Aerospace Division in 1983 and built the very first Production Apache Attack (AH-64A) Helicopter in Experimental Flight Test (one of 17 of us) for the United States Army. You put me through the worst GOAT rope and waste of my time endlessly! I'm sure your sales agent got a nice Christmas bonus for the $1200 equipment purchase for your security system which you sent to wrong address. Then called numerous times and Mr.Salesman never returned a call.
I eventually got past all your A.I. readeric and to a real person and things never improved and went downhill from there. Please send me the damn return label you promised me last month for your equipment you sent many months ago because in the meantine you lost your installation person you promised me FOREVER!!! BTW, I did a 400-mile round trip to get to equipment to our second home that you mailed to the wrong address and another 400 round trip to bring it back home to mail it back to you. Your Customer Service is extremely incompetent. Downright Scary. **
I'm seriously considering writing BBB and sharing my experiences and getting rid of your services at the above address. The other address that, for some reason you could never figure out or Manager its existence is: **
Hello Michael. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may look into your request, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Had a great experience with today's tech support representative. I was disconnected yesterday and the technician never returned my call. The issue was complicated. Called again today and had success! It took quite a while to resolve but the doorbell and chime are working again! The driveway camera needs a reboot but I will have to wait for someone to help access the camera to get the reboot going.
Thank you for taking the time to leave this review, Dace. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
The service representative/technician was very nice. I really appreciated her assistance and taking the time to listen to my issue. What I do not like is that I am paying for a quality product that doesn't work after 6 months. What is more disturbing being charged for a $75.00 service charge for a faulty piece of equipment. This is what bothers me. It would be nice to stand behind your product(s).
Hello William. Thank you for for taking the time to leave a review. We are happy to assist you with your account help provide clarity regarding our policy and terms of service. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Shelia and Shamar went above and beyond helping me. They both did an exceptional job and had great customer service communications. We need MORE people that are in customer service such as these exceptional people. 10 out of 10 stars.
Thank you for taking the time to leave this review, A. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Representative was very helpful and patient as we determine the reason for the failure of the siren as well as the failure of my panic button. It took some time, but she asked me to have some patience as she put me on hold to find out the correct answer to our issues. I appreciated that because I was frustrated as a digital dinosaur to determine what the problem was or how to fix it.
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Regina was very helpful and understood my situation. I'm glad she was able to make a decision regarding my new rate and term contract. However, a day after the new contract was confirmed, my alarm went off by itself with a code of control panel tamper. I called and Brinks advised a software update that could take up to 24 hours will be implemented. Another day later, the alarm went off by itself again, but with a different alert message. I called Brinks back and spoke to the technical department. They blocked the alarm from going off if the code reappeared and advised to wait longer before arming it since the 24 hours didn't expire. This is all very interesting after I renewed my contract and didn't sign up for the Brinks Plus plan at this time. Alarms going off by itself are very "alarming." Even the police came; which is good, but it's like the boy crying wolf. I hope nothing further happens.
Hello Randy. Thank you for for taking the time to leave a review. We are happy to assist you with the system issues that you are still experiencing. So that we may be able to assist, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
My home has not been monitored for many months even though I made monthly payments. I became aware of the fact only when alarm system was activated when away from home on an overnight shift. I am very disappointed.
Hello Abbie-Mae. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
Absolutely Horrible Experience – Avoid Brinks Home Security at All Costs. I’ve been a Brinks customer for over six years, and I deeply regret ever signing up. For the past three to six months, my alarm panel has been in a constant reboot loop, completely useless. Not once did Brinks bother to contact me or notify me that they had lost connection with my system. You’d think a security company would care about whether your system is actually working—apparently not.
When I finally reached out to cancel—because why pay for a system that doesn’t work?—they had the audacity to tell me they’d be charging me for another 30 days, even though my contract expired years ago. So they couldn’t see my panel, didn’t care enough to tell me, and now they want to squeeze one last payment out of me on the way out? This company is predatory, incompetent, and careless. If you’re thinking of signing up with Brinks, don’t. Save yourself the stress, the money, and the complete lack of customer service. If I could have left a zero-star review, I would have.
Hello Mike. Thank you for for taking the time to leave a review. We are happy to assist you clarifying our cancellation policy. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
We've been with the Brinks company for a few years now and I am pleased to be associated with them. The customer representative was very prompt, professional, efficient and courteous. I would recommend this company to all my family and friends in a heart beat.
Thank you for taking the time to leave this review, Priscilla. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
I worked with Christopher and after explaining to him what I was observing, he analyzed my problem and we went step by step to resolve my security problem with the panel and sensors. I can now feel safe when arming my security system while I am at home and away. He did a great job. Thank you Christopher!
Thank you for taking the time to leave this review, Jo. Thank you for sharing your recent experience with Christopher and how he was able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
Rep was very helpful and professional in helping me finalize my cancelation of service. Never had any issues with the service. However, I was never notified anytime the rate increased yet I had to give 30 days notice to cancel my service And I was not even able to under contract. After I canceled my service, then I started receiving offers to continue my service at a much discounted rate. In the almost 7 years we were with the Brinks, I never received anything from them except when I first started service. After the initial 2 years we did receive some special offers but then nothing until I canceled service. We switched to a local company with an actual local office. Large amount of companies just seem to take existing customers for granted.
Reviewed April 30, 2025
I was very impressed by the commitment to go the extra mile to help me with the problem that I was having. Thanks to his customer service approach. He was able to solve my problem and very easy to talk to.
Thank you for taking the time to leave this review, Mamie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
I forgot to disarm my alarm and I opened our garage door and the alarm went off. The people from Brinks immediately called and I had to explain my mistake. They were very careful to prove who I was and I was very confident in the security of our home.
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The 5 Star rating is to the team member that assisted me during my call. Brinks as a company is horrible and worthy of max 3 reviews. I happened to get a great technician (3rd time I had called about the same issues), that was able to walk me through troubleshooting all the sensors and glass break sensors and one one fixing them. I think Brink is horrible at its job, which is security monitoring. For months I have had a failure message on 2 sensors, 1 glass break and carbon monoxide detector. One would think that getting these failure messages, Brinks would have reach out to me proactively to address these issues; never did.
Thank you for taking the time to leave this review, Geovani. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns after the first few tries! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The product and customer service was terrible. I will continue to go out of my way to encourage others to go with a different home security service. When I've called in the past, I've been extremely unsatisfied.
Hello DS1. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 29, 2025
System always worked. If I have any questions, they are extremely helpful all the time no matter what time of the day.!! Having the system I feel safe specifically being a senior citizen. I'm very pleased with Brinks.
Thank you for taking the time to leave this review, Maria. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The person I talked to today is extremely patient, knowledgeable and helpful. She gives me the best customer service. She took time to understand and resolve my problem with the battery. I feel so good after talking to her. I would highly recommend Brinks to my friends.
Thank you for taking the time to leave this review, Adrian. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
P.S. Thank you for recommending us!
Reviewed April 29, 2025
What a wonderful experience it was to deal with the technical agent at Brinks. She was able to get my camera and Bell to work. Thank you so much for your professionalism and your kindness. Thank you, thank you, thank you.
Josh
Thank you for taking the time to leave this review, Josh. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
They will lock you into a contract there is no way out of but to pay off every month left of the contract (yes even years). No cancellation options either. There are way cheaper options so don’t go with Brinks. Look at Ring prices in comparison. They will only offer cheaper options to lock you in an even longer contract.
Hello Tyree. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 28, 2025
I feel badly that I can’t recall the Brinks’ associate’s name because she was extremely helpful, courteous and professional. She made sure to provide me all the pertinent details I needed, and answered all my questions. I was extremely satisfied with my experience.
Thank you for taking the time to leave this review, Marie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I spoke with Ms ** when I called, she was so pleasant and understanding, she helped me understand everything I asked her. Even though I called with frustration, she calmed me gently put a system in place to address my issue. Thank you Ms **, we need more of you to engage the world out there… Thank you….
Thank you for taking the time to leave this review, C. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I sincerely appreciate the time and effort by the representative that I worked with. He was patient and thorough. I had a problem with an alarm going off from one of my doors and he seems to have solved the problem.
Thank you for taking the time to leave this review, Mary Ann. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I have been a loyal customer for 20 years and leaving Brinks because of poor customer service. I have never received a call to see if I need an upgrade on my system so I called in January and it's 4/28 and still waiting for new system. I have not had the old system replaced with new one but Brinks has been receiving the upgrade new payment $90 per month in auto pay. Today I called to cancel. I hope Brinks calls me.
Hello Chayo. We appreciate you be a long-time customer of 20 years. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 27, 2025
I was about to walk away from Brinks Home Security after being with them for 10+ years. Tawanna, the customer service rep, working from Dallas Texas, was one of the best service reps I have ever worked with. After working with her, not only did I continue my service, but I even upgraded it. Goes to show the power of great customer service.
Jim
Thank you for taking the time to leave this review, Jim. Thank you for sharing your recent experience with Tawanna and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 26, 2025
I have been with Brinks and will say the customer/Tech support was awesome. My only issue I never receive a billing statement or notification. If you get paper in the mail it's a fee and you have to pay for that.
Hello Mellie. Thank you leaving this review. Statements are available online and free to view by going to your Brinks Home customer portal. If you have any trouble logging in, please give us a call at 800-447-9239. - Paul H.
Reviewed April 25, 2025
The customer service representative was very helpful in resolving the issue. She listened to my concern and took the time to investigate the issue. I appreciated her professionalism and respect during the call. She even listened to a little story I told about an experience with the police department.
Thank you for taking the time to leave this review, Ross. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I would definitely give them a 5plus star rating for their patience with me when I accidentally set off my alarm. I have been a Brinks customer for 15 years and have never had a bad experience with them. They help me whenever I have any questions about my system. They're the best. If you need a security system you should definitely consider them.
Thank you for taking the time to leave this review, Grace. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
The Technical Support Agent did a great job in helping resolve my issues 5 STARS! We have 7 accounts with Brinks and they are for two of our rental properties. This can sometime be confusing, but not for this Technical Support Agent! Nice Job! Thanks David
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I love my Brinks and didn’t want to have to give it up. I called this morning and was immediately greeted with a very personable individual who was able to answer all my questions and offered me a decent plan for the time being. Did not have to go through a million push this button for such and such. This was the easiest phone call in years for a service. They worked with me to get my monthly cost down.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
Always such prompt and good customer service. They addressed my two requests in one call with not much hold time. I got my bill lowered by approx. $10 per month and was able to change my auto-withdrawal date.
Thank you for taking the time to leave this review, Jessica. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Updated review: May 2, 2025
Updated: 5/2/2025, thank you Brinks for taking my concern seriously as it was for me. I have had Brinks for a long time now so communication is key for me. As I said, previously the tech was great and the only reason I gave 4 stars was due to that I felt my panel wasn’t working.
After the call today, and discussing the issues, my panel is working correctly and I know who to reach out to if I have anymore problems. Brinks reviewed the call and found that the scheduling agent didn’t not inform me about the service charge for the technician to come out and refunded that. Now I do know that there is a charge to have a technician come. But thank you for updating me and making me feel safe in my home again with all the equipment working as such.
Original Review: April 25, 2025
Brinks technician was great. 4-stars. Brinks company will lose me as a customer. One of the equipment expired and when I changed the batteries it still didn’t work so I contacted Brinks about their expired equipment. At no time was it mentioned that it would be a charge for them to come out and change a battery. $81 to change a battery is a joke! Also if the technician wouldn’t have checked the other equipment (I made him) I would have been charged again when the next item expired. Communication is key, one shouldn’t have to call and not informed of a charge. Bad company! Now my panel isn’t working correctly. If I place it on “Away” it will start reporting every action that occurred that day. This happened at 3:00 am 4/24//25. Now I’m trying to set my alarm tonight at 9:38pm and it did the same thing. Someone needs to come and fix this.
Hello Diamond. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
I had a wonderful customer care experience with the Brinks home rep and the Brinks home supervisor that I talked with. They both were very concerned with my needs and were more than willing to help. They resolved my issue and hopefully we will be moving forward with a very positive relationship.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Billing dept is HORRIBLE! Difficult to understand & too many calls to Brinks, overall, to babysit any request (unless it generates add’l monies to them). I also had been requesting copies of alarm certs. Here I go babysitting, yet again. I have called 3 times requesting this- only to told it's on the way via email. NOT!
Hello Wendy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
We received a replacement outdoor camera, but were at a loss on setting it up. We called Brinks Home, and spoke with the amazing "Kela"! She was so kind and knowledgeable, and helped us step-by-step to bring the camera online. We could NOT have done it without her! Kela is definitely an asset to Brinks! Thank you!
Thank you for taking the time to leave this review, JoAnn. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Sasha was very helpful in all of my issues. She resolved them all. It took over an hour but I'm all set now. She worked with me to answer all of my problems. Sasha was very patient with me as it took us some time to address issues.
Thank you for taking the time to leave this review, Jimmet. Thank you for sharing your recent experience with Sasha and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I just called and representative was very understanding and polite. Resolved my issue fast and also, offered an alternative Just in case any issue with my auxiliary pendant. Updated equipment too and working just fine.
Thank you for taking the time to leave this review, Orlando. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
My rep was patient with me as he walked me through the steps to put my Brinks system back online. He was empathetic to my frustration about it not working in the first place. He encouraged me with "you can do it"... "take your time"... All while being calm and personable.
Thank you for taking the time to leave this review, Taylor. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Called to inquire why I was not getting alerts on phone app. Brinks rep was very thorough in reviewing my plan and equipment operation. After thoroughly testing the system she turned me over to a 2nd level tech who was able to isolate the problem with the phone app alerts and resolved it. Both Brinks techs were professional, knowledgeable about their product, very helpful with troubleshooting and resolving my phone app issue and ensuring my system was operating properly with thorough testing. Both were patient and listened well while I explained my issues. Excellent experience. Highly recommended.
Thank you for taking the time to leave this review, Buddy. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I’m being stalked and harassed by a psychopath. I keep changing my alarm code and he keeps getting in. Brinks is useless to me. Talked to helpful woman at tech support. She walked me through changing my password on the app. Not sure if he’s using it to get in. I kept trying to hide what I was typing in but it kept showing. He has a clone of my phone and a password cracker app so I don’t expect much. I might as well rip out the Brinks stuff and unlock my doors. Same difference.
Hello Maryann. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. Have tried using a different device? For more assistance, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
Brinks is a solid name in security. With so many ways to secure your home, it is sometimes hard to choose. I like the peace of mind knowing someone is consistently monitoring our system while away. When we got ready to move, it took several tries to cancel the monitoring, but I finally got an extremely helpful rep who stayed on the phone until we got the right paperwork needed. They also offered us a discounted rate when we are settled again and decide to come back.
Hello Karen. Thank you for taking the time to leave this review. We are happy to assist you if you need any help with your account. We hope that you consider us in the future. - Paul H.
Reviewed April 24, 2025
Sean was the young man that assisted me today with downloading and logging into the app on my iPhone. He was very profession and knowledge of exactly what I needed to do to correct my problem. Thank you, Sean, for a great job!
Thank you for taking the time to leave this review, Henry. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Shericka was excellent with my troubleshooting issue! She was able to diagnose and instruct me how to fix my tamper alarm issue very quickly. She also informed me of an add-on to my account that would cover me in any future issues that might arise, including battery replacement at no cost to me. Great job Shericka and thanks again.
Thank you for taking the time to leave this review, Lyle. Thank you for sharing your recent experience with Shericka and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Lucky helped me with my inquiry fast and efficiently. She was very pleasant to talk to. I've had Brinks for almost 3 years and after speaking with her, I've extended my service plan. I highly recommend them.
Thank you for taking the time to leave this review, Tiuana. Thank you for sharing your recent experience with Lucky and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
We had a recent car burglary. The representative was kind, responsive, and very helpful. She researched and found a way to address our security concerns without paying excessively out of pocket. We were prepared to switch providers, but she made sure that it wasn't necessary. Thank you so much!
Thank you for taking the time to leave this review, Marcus. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
My alarm system kept sending messages REPEATEDLY that one of the main sensors was offline, reporting a bypass… etc. etc. I did not know if I was safe in my home last night, with supposedly the house ALARMED. Today, I changed battery in the sensor, even though it was changed not long ago. The representative on the phone today was wonderful; very thorough and professional. A new sensor is being sent out to me within 5-7 business days. In the meantime, the representative made “adjustments“ to the unit so I will hopefully not be bombarded with these messages. She assured me that the system is working and that I am safe inside!
Thank you for taking the time to leave this review, Ann. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Needed help getting video doorbell reinstalled in my account. The customer service person - I forget her name, sorry - was very friendly and able to fix my problem. The hold time was just a minute or two, and the diagnostic and fix only took a few minutes. Happy customer.
Thank you for taking the time to leave this review, Christopher. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Did not have a doorbell camera for a few days and even tried the help online. Nothing seemed to work till I got ahold of tech service and they told me a step to step process to get my door bell camera up and running again. Great help and very easy steps to understand.
Thank you for taking the time to leave this review, Anthony. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Very good customer service. Very courteous and helpful with my inquiry and assisting me with the appropriate rep to help me upgrade my system. I would be staying with the company for that matter. Thanks.
Thank you for taking the time to leave this review, Jay. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I have been a customer of Brinks for many years. The person that helped me today was very nice and knowledgeable. She solved the problem I was having quickly. I was also able to lower my bill significantly with her help.
Thank you for taking the time to leave this review, Jennifer. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
The technician that I had was fabulous. He knew exactly what was wrong and talked me through what to do. Very polite and did not use words I did not understand. He fixed the issue by re-booting the system. He was very good.
Thank you for taking the time to leave this review, Major J.M. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Based on my experience today, Brinks probably has customer service agents in the industry. I had an issue with a price increase, and the agent arranges to have my monthly fee lowered. This happened without me pushing for the price decrease. When we finished, I told her that she was the type of customer service agent that I would have loved to have at my old company.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I spoke with Lisa about a billing issue and she was very helpful and courteous... She took care of my concern promptly and to my complete satisfaction... I would recommend Brinks... Thank you for a positive experience!
Thank you for taking the time to leave this review, Charles. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Good job, very knowledgeable. Excellent service. The service representative ask several questions to assist in what was needed to resolve my issue. Also, they wanted to make sure that I was completely satisfied.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
The virtual tech assistant named Q was excellent. Very knowledgeable and experienced. His communication skills were excellent. We walked through the process smoothly and flawlessly due to his expertise. Q deserves a large pay raise.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
To best of my knowledge and belief Brinks rep. appeared at my door with pad in hand and misrepresented that he needed to replace my control pad as mine was obsolete thus gained access to my system. As we discussed my problems with ADT my then server, he suggested a change to Brinks. He promised Brinks would pay the early termination fee of ADT. After the 3 day cancellation period had expired, my Neighborhood Watch account had warnings about this rep. as a scam, including pictures of him wearing a Brinks shirt.
Hello Daniel. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
My system will be out for over 2 months but the customer service rep is only able to credit one month. I am extremely frustrated with Brinks since they roped me into a multi-year contract that they cannot support but will not let me out of the commitment. I would never recommend this company since they don’t care about security, just collecting money for services that cannot be rendered.
Hello Anthony. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
We have been using Brinks for over two years, and they are amazing. We had some issues and Liberty was amazing and went above and beyond to get everything straightened out. The app is constantly updating and getting better.
Thank you for taking the time to leave this review, Daniel. Thank you for sharing your recent experience with Liberty and helping resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I had a pleasant experience with your Support Representative Gina. She was helpful and very friendly. Received the assistance I need and got the answers I required. Quality of the expertise was there.
Thank you for taking the time to leave this review, Shirley. Thank you for sharing your recent experience with Gina and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
It was an ABSOLUTE pleasure working with Denise! If she is a representative of the service, we will receive with Brinks I have no concerns about the transfer from COX Security Solutions. She was friendly and helpful.
Thank you for taking the time to leave this review, Sura. Thank you for sharing your recent experience with Denise and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Jody ** was wonderful; she gets (5) gold stars! I called in to discuss my monthly/services and (or) rate. She was able to reduce my monthly rate by extending my contract. Thank you for helping me solve my problem. Please continue the excellent level of Customer Service skills, it didn't go unnoticed. Happy Customer....
Jacqueline
Thank you for taking the time to leave this review, Jacqueline. Thank you for sharing your recent experience with Jody and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I set off my alarm for the first time by accident and realized there were several things about my system that needed to be tweaked. Among other things it was beeping without telling me why. First I tried the chat, that wasn't at all helpful. On the phone it took a very long time to get through a gauntlet of robots but I eventually got through to a human being who was absolutely wonderful and solved all my problems. He gets 5 stars. The robots get -1.
Hello Linda. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
Brinks is expensive, but I will say the camera quality is amazing, had major hiccups setting up. Took a few months to get it resolved but, after the issues got worked out I have been very happy with brinks overall. The Support team is very helpful when you have issues and if you're not fully satisfied ask for the executive team. They will fix it. The only flaw I have is the response time when they alarm goes off is way too slow and could cost valuable seconds in getting you help. They need to improve that.
Hello Davey. Thank you for rating us. We are happy to assist you if you need any help with your account. We can address these with you to make the system work better for you. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
The technical support agent was courteous, and knowledgeable of the equipment and system and remotely in a few minutes solved my problem with my cameras. I am very thankful and pleased with this service.
Thank you for taking the time to leave this review, Mathias. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I had an entertaining and positive experience with every human interaction I had. I joked about being transferred.... Very professional folks at every step. If the installation is as smooth as the order process was they definitely get my highest recommendation. Thank you Brinks.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to provide a great customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I have been with Brinks since 2014. They raise the rates without telling you. They claim to send an email, but funny that I've never received one of these emails (I do get other Brinks emails). When I call in, I'm told they emailed me on XX date, but when I say I never received an email, they respond with 'Did you receive something in the mail?'. OK, which is it - you emailed me or you USPS mailed me something? Funny that they have a date of the email, but then really don't seem to know how I was supposedly notified.
Then, today, the first rep said I was on a 'month-to-month contract', but when he transferred me to another rep, they stated that to be on a 'contract', you're signing up for a specific term. So, you have two different 'contracts'? Also beware that if you sign up for a 'contract', you cannot cancel, UNLESS you want to pay for the remaining months. I WAS NOT TOLD THAT, but luckily I work in procurement, so I knew to ask. Again, trying to catch people on the sly - seems awfully shady! I won't be looking for another service, if this is how they treat someone who has been with them since 2014.
Hello Susan. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
We moved to another state while still under contract with Brinks. The reinstall went well with few exceptions, no fault of the installer. The service system works smoothly and the agents very knowledgeable and compassionate.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our team and how we have been able to help move service to your new home! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Brinks service consultant was pleasant, professional and successful in addressing my issue. My issue and question concerned how can Brinks better help me recognize their number and notification when calling about an active alarm at my property?
Thank you for taking the time to leave this review, Curtis. Thank you for sharing your recent experience with our team and how we have been able to help address your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
The representative was helpful and resolved my issue and answered my questions. From the moment the call started, they demonstrated patience, professionalism, and a genuine willingness to assist. I truly appreciated how they took the time to carefully listen to my concerns without rushing me or brushing anything off. Every question I asked—no matter how small—was answered thoroughly and clearly, making me feel confident and informed about the next steps.
What stood out most was how courteous and knowledgeable they were throughout the interaction. Not only did they address the issue I initially called about, but they also went above and beyond to make sure there were no other potential concerns. Their ability to explain things in a straightforward manner really helped me understand the situation and feel more comfortable with the resolution.
In today’s world, it’s rare to come across a customer service representative who is both technically skilled and genuinely kind. This experience left me with a very positive impression of Brinks as a whole. Thanks to this representative, I feel valued as a customer and confident in the support I receive from Brinks. Please extend my thanks and appreciation to them for their outstanding service!
Thank you for taking the time to leave this review, Felicia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Excellent experience, extremely helpful and understanding. I called in to ask some questions about my account and I received a quick answer with a follow-email and instructions on my next steps having to do with my specific request. Very pleasant experience and personnel.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
My service call today was handled with patience and concern for our well being. It was efficient and successful. There is always a quick response. We have felt secure with this protection. We higher recommend it.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
In my recent experience, tech support was exceptional. I was cheerfully and slowly walked through the problem I reported until all was resolved. And then the representative asked what else he could assist with, helping me with testing matters and battery replacements. He helped calm and reassure me in an unrushed call.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I had to reconfigure my entire security system due to a change in internet settings. I was not able to figure it out so I had to suck it up and call customer support for assistance. Demetri was incredibly knowledgeable and patient! Knew exactly how to maneuver the system to best help my situation. Calling customer support should always be this direct and quick. He even went above and beyond and figure out how to add an old z wave device that had be out of use for two years!
Thank you for taking the time to leave this review, Hector. Thank you for sharing your recent experience with Demetri and how we have been able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
Excellent customer service. Called to verify system was operational and monitoring company was receiving signal. The system was operating as expected. Reassuring to know their customer service is supportive.
Thank you for taking the time to leave this review, Lita. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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