Brinks Home Security™ Reviews
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
Visit brinkshome.com- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,937,072 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 2, 2025
Two stars because everything was great until I tried to cancel. Now they’re saying I renewed my contract for an additional 4 years and I can’t cancel without buying out the entire contract. I know they’re lying because they bc can’t produce a single document of me renewing, then said I renewed between 4 and 5 pm, then changed and said I renewed at 618am. But cannot produce any documentation of those even though they say there is a verification process. It’s insane. I’ve made complaints with the Texas Attorney General’s office, as well as the Better Business Bureau. I would be EXTREMELY cautious signing anything with them, and I would research the Reddit home security page before signing or verbally agreeing to ANYTHING.
Hello Amber. Thank you for for taking the time to leave a review. We apologize if any obligations came as a shock to you regarding cancelling service. We' be happy to look into this more for you, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 2, 2025
Your team member was very knowledgeable helpful and professional. They took care of my needs in a timely manner. I have been with BRINKS for a couple years now and this has always been the case. Keep up the great work!
Thank you for taking the time to leave this review, Jimmy. Thank you for sharing your recent experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
I have had my Brinks Home system for about a year now and with the move, got a good amount of products to feel secure in my new home and have more control when I'm away. I love having one app for my security, my locks, thermostat, and garage door. I use the lock the most and love being able to unlock it for family if they are checking on my dog or use it when I'm coming home in an Uber so I don't need to worry about bringing keys with me.
Thank you for taking the time to leave this review, Lauren. Thank you for sharing your recent experience with our team and how we were able to provide a great experience for you with your new system! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 2, 2025
It was easy to get someone on the phone to assist me with what I needed. The service representative was extremely helpful and kind. I never had an issue with services and I only had to cancel with them because I moved to an area that they do not service.
Thank you for taking the time to leave this review, Abbey. Thank you for sharing your recent experience with our team! We are sorry that we could not move with you. We hope the next time you move, we may be able to service you. – Paul H.
Reviewed May 2, 2025
I have 2 recommendations that I believe would be beneficial to all of your customers. When an agent needs to transfer a customer to another agent, common courtesy let the customer know. Get more technicians so customers don't have to wait a month before issue is resolved.
Hello Andrea. Thank you for for taking the time to leave a review. We hope to provide swifter solutions with over the phone services and virtual appointments, but we understand that a physical visit may be necessary. So that we may identify the interaction you have mentioned, please feel free to email us at socialmedia@brinkshome.com with your account details for further investigation. We value your feedback and will keep your suggestion in consideration. Thank you. - Paul H.
Reviewed May 2, 2025
One of the absolute worst business experiences in my entire lifetime!!! BTW I'm turning 71 this month. Traveled the world. Worked in a foundry to put myself through a two-year college, a Private University (Syracuse), (Arizona State University) Masters. Graduated Summa Cum Laude at every school. Was hired by Howard Hughes Helicopters Aerospace Division in 1983 and built the very first Production Apache Attack (AH-64A) Helicopter in Experimental Flight Test (one of 17 of us) for the United States Army. You put me through the worst GOAT rope and waste of my time endlessly! I'm sure your sales agent got a nice Christmas bonus for the $1200 equipment purchase for your security system which you sent to wrong address. Then called numerous times and Mr.Salesman never returned a call.
I eventually got past all your A.I. readeric and to a real person and things never improved and went downhill from there. Please send me the damn return label you promised me last month for your equipment you sent many months ago because in the meantine you lost your installation person you promised me FOREVER!!! BTW, I did a 400-mile round trip to get to equipment to our second home that you mailed to the wrong address and another 400 round trip to bring it back home to mail it back to you. Your Customer Service is extremely incompetent. Downright Scary. **
I'm seriously considering writing BBB and sharing my experiences and getting rid of your services at the above address. The other address that, for some reason you could never figure out or Manager its existence is: **
Hello Michael. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may look into your request, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Had a great experience with today's tech support representative. I was disconnected yesterday and the technician never returned my call. The issue was complicated. Called again today and had success! It took quite a while to resolve but the doorbell and chime are working again! The driveway camera needs a reboot but I will have to wait for someone to help access the camera to get the reboot going.
Thank you for taking the time to leave this review, Dace. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
The service representative/technician was very nice. I really appreciated her assistance and taking the time to listen to my issue. What I do not like is that I am paying for a quality product that doesn't work after 6 months. What is more disturbing being charged for a $75.00 service charge for a faulty piece of equipment. This is what bothers me. It would be nice to stand behind your product(s).
Hello William. Thank you for for taking the time to leave a review. We are happy to assist you with your account help provide clarity regarding our policy and terms of service. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
Shelia and Shamar went above and beyond helping me. They both did an exceptional job and had great customer service communications. We need MORE people that are in customer service such as these exceptional people. 10 out of 10 stars.
Thank you for taking the time to leave this review, A. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Representative was very helpful and patient as we determine the reason for the failure of the siren as well as the failure of my panic button. It took some time, but she asked me to have some patience as she put me on hold to find out the correct answer to our issues. I appreciated that because I was frustrated as a digital dinosaur to determine what the problem was or how to fix it.
Thank you for taking the time to leave this review, Janet. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed May 1, 2025
Regina was very helpful and understood my situation. I'm glad she was able to make a decision regarding my new rate and term contract. However, a day after the new contract was confirmed, my alarm went off by itself with a code of control panel tamper. I called and Brinks advised a software update that could take up to 24 hours will be implemented. Another day later, the alarm went off by itself again, but with a different alert message. I called Brinks back and spoke to the technical department. They blocked the alarm from going off if the code reappeared and advised to wait longer before arming it since the 24 hours didn't expire. This is all very interesting after I renewed my contract and didn't sign up for the Brinks Plus plan at this time. Alarms going off by itself are very "alarming." Even the police came; which is good, but it's like the boy crying wolf. I hope nothing further happens.
Hello Randy. Thank you for for taking the time to leave a review. We are happy to assist you with the system issues that you are still experiencing. So that we may be able to assist, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed May 1, 2025
My home has not been monitored for many months even though I made monthly payments. I became aware of the fact only when alarm system was activated when away from home on an overnight shift. I am very disappointed.
Hello Abbie-Mae. Thank you for for taking the time to leave a review. We are happy to assist you with your account. So that we may be able to assist, please call in for technical support at 800-447-9239, or please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
Absolutely Horrible Experience – Avoid Brinks Home Security at All Costs. I’ve been a Brinks customer for over six years, and I deeply regret ever signing up. For the past three to six months, my alarm panel has been in a constant reboot loop, completely useless. Not once did Brinks bother to contact me or notify me that they had lost connection with my system. You’d think a security company would care about whether your system is actually working—apparently not.
When I finally reached out to cancel—because why pay for a system that doesn’t work?—they had the audacity to tell me they’d be charging me for another 30 days, even though my contract expired years ago. So they couldn’t see my panel, didn’t care enough to tell me, and now they want to squeeze one last payment out of me on the way out? This company is predatory, incompetent, and careless. If you’re thinking of signing up with Brinks, don’t. Save yourself the stress, the money, and the complete lack of customer service. If I could have left a zero-star review, I would have.
Hello Mike. Thank you for for taking the time to leave a review. We are happy to assist you clarifying our cancellation policy. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 30, 2025
We've been with the Brinks company for a few years now and I am pleased to be associated with them. The customer representative was very prompt, professional, efficient and courteous. I would recommend this company to all my family and friends in a heart beat.
Thank you for taking the time to leave this review, Priscilla. Thank you for sharing your recent experience with our team and recommending us to family and friends! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
I worked with Christopher and after explaining to him what I was observing, he analyzed my problem and we went step by step to resolve my security problem with the panel and sensors. I can now feel safe when arming my security system while I am at home and away. He did a great job. Thank you Christopher!
Thank you for taking the time to leave this review, Jo. Thank you for sharing your recent experience with Christopher and how he was able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 30, 2025
Rep was very helpful and professional in helping me finalize my cancelation of service. Never had any issues with the service. However, I was never notified anytime the rate increased yet I had to give 30 days notice to cancel my service And I was not even able to under contract. After I canceled my service, then I started receiving offers to continue my service at a much discounted rate. In the almost 7 years we were with the Brinks, I never received anything from them except when I first started service. After the initial 2 years we did receive some special offers but then nothing until I canceled service. We switched to a local company with an actual local office. Large amount of companies just seem to take existing customers for granted.
Reviewed April 30, 2025
I was very impressed by the commitment to go the extra mile to help me with the problem that I was having. Thanks to his customer service approach. He was able to solve my problem and very easy to talk to.
Thank you for taking the time to leave this review, Mamie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
I forgot to disarm my alarm and I opened our garage door and the alarm went off. The people from Brinks immediately called and I had to explain my mistake. They were very careful to prove who I was and I was very confident in the security of our home.
Thank you for taking the time to leave this review, Gary. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The 5 Star rating is to the team member that assisted me during my call. Brinks as a company is horrible and worthy of max 3 reviews. I happened to get a great technician (3rd time I had called about the same issues), that was able to walk me through troubleshooting all the sensors and glass break sensors and one one fixing them. I think Brink is horrible at its job, which is security monitoring. For months I have had a failure message on 2 sensors, 1 glass break and carbon monoxide detector. One would think that getting these failure messages, Brinks would have reach out to me proactively to address these issues; never did.
Thank you for taking the time to leave this review, Geovani. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns after the first few tries! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The product and customer service was terrible. I will continue to go out of my way to encourage others to go with a different home security service. When I've called in the past, I've been extremely unsatisfied.
Hello DS1. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 29, 2025
System always worked. If I have any questions, they are extremely helpful all the time no matter what time of the day.!! Having the system I feel safe specifically being a senior citizen. I'm very pleased with Brinks.
Thank you for taking the time to leave this review, Maria. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
The person I talked to today is extremely patient, knowledgeable and helpful. She gives me the best customer service. She took time to understand and resolve my problem with the battery. I feel so good after talking to her. I would highly recommend Brinks to my friends.
Thank you for taking the time to leave this review, Adrian. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
P.S. Thank you for recommending us!
Reviewed April 29, 2025
What a wonderful experience it was to deal with the technical agent at Brinks. She was able to get my camera and Bell to work. Thank you so much for your professionalism and your kindness. Thank you, thank you, thank you.
Josh
Thank you for taking the time to leave this review, Josh. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 29, 2025
They will lock you into a contract there is no way out of but to pay off every month left of the contract (yes even years). No cancellation options either. There are way cheaper options so don’t go with Brinks. Look at Ring prices in comparison. They will only offer cheaper options to lock you in an even longer contract.
Hello Tyree. Thank you for for taking the time to leave a review. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 28, 2025
I feel badly that I can’t recall the Brinks’ associate’s name because she was extremely helpful, courteous and professional. She made sure to provide me all the pertinent details I needed, and answered all my questions. I was extremely satisfied with my experience.
Thank you for taking the time to leave this review, Marie. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I spoke with Ms ** when I called, she was so pleasant and understanding, she helped me understand everything I asked her. Even though I called with frustration, she calmed me gently put a system in place to address my issue. Thank you Ms **, we need more of you to engage the world out there… Thank you….
Thank you for taking the time to leave this review, C. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I sincerely appreciate the time and effort by the representative that I worked with. He was patient and thorough. I had a problem with an alarm going off from one of my doors and he seems to have solved the problem.
Thank you for taking the time to leave this review, Mary Ann. Thank you for sharing your recent experience with our team and how we were able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 28, 2025
I have been a loyal customer for 20 years and leaving Brinks because of poor customer service. I have never received a call to see if I need an upgrade on my system so I called in January and it's 4/28 and still waiting for new system. I have not had the old system replaced with new one but Brinks has been receiving the upgrade new payment $90 per month in auto pay. Today I called to cancel. I hope Brinks calls me.
Hello Chayo. We appreciate you be a long-time customer of 20 years. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 27, 2025
I was about to walk away from Brinks Home Security after being with them for 10+ years. Tawanna, the customer service rep, working from Dallas Texas, was one of the best service reps I have ever worked with. After working with her, not only did I continue my service, but I even upgraded it. Goes to show the power of great customer service.
Jim
Thank you for taking the time to leave this review, Jim. Thank you for sharing your recent experience with Tawanna and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 26, 2025
I have been with Brinks and will say the customer/Tech support was awesome. My only issue I never receive a billing statement or notification. If you get paper in the mail it's a fee and you have to pay for that.
Hello Mellie. Thank you leaving this review. Statements are available online and free to view by going to your Brinks Home customer portal. If you have any trouble logging in, please give us a call at 800-447-9239. - Paul H.
Reviewed April 25, 2025
The customer service representative was very helpful in resolving the issue. She listened to my concern and took the time to investigate the issue. I appreciated her professionalism and respect during the call. She even listened to a little story I told about an experience with the police department.
Thank you for taking the time to leave this review, Ross. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I would definitely give them a 5plus star rating for their patience with me when I accidentally set off my alarm. I have been a Brinks customer for 15 years and have never had a bad experience with them. They help me whenever I have any questions about my system. They're the best. If you need a security system you should definitely consider them.
Thank you for taking the time to leave this review, Grace. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
The Technical Support Agent did a great job in helping resolve my issues 5 STARS! We have 7 accounts with Brinks and they are for two of our rental properties. This can sometime be confusing, but not for this Technical Support Agent! Nice Job! Thanks David
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
I love my Brinks and didn’t want to have to give it up. I called this morning and was immediately greeted with a very personable individual who was able to answer all my questions and offered me a decent plan for the time being. Did not have to go through a million push this button for such and such. This was the easiest phone call in years for a service. They worked with me to get my monthly cost down.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 25, 2025
Always such prompt and good customer service. They addressed my two requests in one call with not much hold time. I got my bill lowered by approx. $10 per month and was able to change my auto-withdrawal date.
Thank you for taking the time to leave this review, Jessica. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Updated review: May 2, 2025
Updated: 5/2/2025, thank you Brinks for taking my concern seriously as it was for me. I have had Brinks for a long time now so communication is key for me. As I said, previously the tech was great and the only reason I gave 4 stars was due to that I felt my panel wasn’t working.
After the call today, and discussing the issues, my panel is working correctly and I know who to reach out to if I have anymore problems. Brinks reviewed the call and found that the scheduling agent didn’t not inform me about the service charge for the technician to come out and refunded that. Now I do know that there is a charge to have a technician come. But thank you for updating me and making me feel safe in my home again with all the equipment working as such.
Original Review: April 25, 2025
Brinks technician was great. 4-stars. Brinks company will lose me as a customer. One of the equipment expired and when I changed the batteries it still didn’t work so I contacted Brinks about their expired equipment. At no time was it mentioned that it would be a charge for them to come out and change a battery. $81 to change a battery is a joke! Also if the technician wouldn’t have checked the other equipment (I made him) I would have been charged again when the next item expired. Communication is key, one shouldn’t have to call and not informed of a charge. Bad company! Now my panel isn’t working correctly. If I place it on “Away” it will start reporting every action that occurred that day. This happened at 3:00 am 4/24//25. Now I’m trying to set my alarm tonight at 9:38pm and it did the same thing. Someone needs to come and fix this.
Hello Diamond. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
I had a wonderful customer care experience with the Brinks home rep and the Brinks home supervisor that I talked with. They both were very concerned with my needs and were more than willing to help. They resolved my issue and hopefully we will be moving forward with a very positive relationship.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Billing dept is HORRIBLE! Difficult to understand & too many calls to Brinks, overall, to babysit any request (unless it generates add’l monies to them). I also had been requesting copies of alarm certs. Here I go babysitting, yet again. I have called 3 times requesting this- only to told it's on the way via email. NOT!
Hello Wendy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
We received a replacement outdoor camera, but were at a loss on setting it up. We called Brinks Home, and spoke with the amazing "Kela"! She was so kind and knowledgeable, and helped us step-by-step to bring the camera online. We could NOT have done it without her! Kela is definitely an asset to Brinks! Thank you!
Thank you for taking the time to leave this review, JoAnn. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Sasha was very helpful in all of my issues. She resolved them all. It took over an hour but I'm all set now. She worked with me to answer all of my problems. Sasha was very patient with me as it took us some time to address issues.
Thank you for taking the time to leave this review, Jimmet. Thank you for sharing your recent experience with Sasha and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I just called and representative was very understanding and polite. Resolved my issue fast and also, offered an alternative Just in case any issue with my auxiliary pendant. Updated equipment too and working just fine.
Thank you for taking the time to leave this review, Orlando. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
My rep was patient with me as he walked me through the steps to put my Brinks system back online. He was empathetic to my frustration about it not working in the first place. He encouraged me with "you can do it"... "take your time"... All while being calm and personable.
Thank you for taking the time to leave this review, Taylor. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Called to inquire why I was not getting alerts on phone app. Brinks rep was very thorough in reviewing my plan and equipment operation. After thoroughly testing the system she turned me over to a 2nd level tech who was able to isolate the problem with the phone app alerts and resolved it. Both Brinks techs were professional, knowledgeable about their product, very helpful with troubleshooting and resolving my phone app issue and ensuring my system was operating properly with thorough testing. Both were patient and listened well while I explained my issues. Excellent experience. Highly recommended.
Thank you for taking the time to leave this review, Buddy. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
I’m being stalked and harassed by a psychopath. I keep changing my alarm code and he keeps getting in. Brinks is useless to me. Talked to helpful woman at tech support. She walked me through changing my password on the app. Not sure if he’s using it to get in. I kept trying to hide what I was typing in but it kept showing. He has a clone of my phone and a password cracker app so I don’t expect much. I might as well rip out the Brinks stuff and unlock my doors. Same difference.
Hello Maryann. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. Have tried using a different device? For more assistance, please email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 24, 2025
Brinks is a solid name in security. With so many ways to secure your home, it is sometimes hard to choose. I like the peace of mind knowing someone is consistently monitoring our system while away. When we got ready to move, it took several tries to cancel the monitoring, but I finally got an extremely helpful rep who stayed on the phone until we got the right paperwork needed. They also offered us a discounted rate when we are settled again and decide to come back.
Hello Karen. Thank you for taking the time to leave this review. We are happy to assist you if you need any help with your account. We hope that you consider us in the future. - Paul H.
Reviewed April 24, 2025
Sean was the young man that assisted me today with downloading and logging into the app on my iPhone. He was very profession and knowledge of exactly what I needed to do to correct my problem. Thank you, Sean, for a great job!
Thank you for taking the time to leave this review, Henry. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Shericka was excellent with my troubleshooting issue! She was able to diagnose and instruct me how to fix my tamper alarm issue very quickly. She also informed me of an add-on to my account that would cover me in any future issues that might arise, including battery replacement at no cost to me. Great job Shericka and thanks again.
Thank you for taking the time to leave this review, Lyle. Thank you for sharing your recent experience with Shericka and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 24, 2025
Lucky helped me with my inquiry fast and efficiently. She was very pleasant to talk to. I've had Brinks for almost 3 years and after speaking with her, I've extended my service plan. I highly recommend them.
Thank you for taking the time to leave this review, Tiuana. Thank you for sharing your recent experience with Lucky and she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
We had a recent car burglary. The representative was kind, responsive, and very helpful. She researched and found a way to address our security concerns without paying excessively out of pocket. We were prepared to switch providers, but she made sure that it wasn't necessary. Thank you so much!
Thank you for taking the time to leave this review, Marcus. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
My alarm system kept sending messages REPEATEDLY that one of the main sensors was offline, reporting a bypass… etc. etc. I did not know if I was safe in my home last night, with supposedly the house ALARMED. Today, I changed battery in the sensor, even though it was changed not long ago. The representative on the phone today was wonderful; very thorough and professional. A new sensor is being sent out to me within 5-7 business days. In the meantime, the representative made “adjustments“ to the unit so I will hopefully not be bombarded with these messages. She assured me that the system is working and that I am safe inside!
Thank you for taking the time to leave this review, Ann. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Needed help getting video doorbell reinstalled in my account. The customer service person - I forget her name, sorry - was very friendly and able to fix my problem. The hold time was just a minute or two, and the diagnostic and fix only took a few minutes. Happy customer.
Thank you for taking the time to leave this review, Christopher. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Did not have a doorbell camera for a few days and even tried the help online. Nothing seemed to work till I got ahold of tech service and they told me a step to step process to get my door bell camera up and running again. Great help and very easy steps to understand.
Thank you for taking the time to leave this review, Anthony. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Very good customer service. Very courteous and helpful with my inquiry and assisting me with the appropriate rep to help me upgrade my system. I would be staying with the company for that matter. Thanks.
Thank you for taking the time to leave this review, Jay. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I have been a customer of Brinks for many years. The person that helped me today was very nice and knowledgeable. She solved the problem I was having quickly. I was also able to lower my bill significantly with her help.
Thank you for taking the time to leave this review, Jennifer. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
The technician that I had was fabulous. He knew exactly what was wrong and talked me through what to do. Very polite and did not use words I did not understand. He fixed the issue by re-booting the system. He was very good.
Thank you for taking the time to leave this review, Major J.M. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
Based on my experience today, Brinks probably has customer service agents in the industry. I had an issue with a price increase, and the agent arranges to have my monthly fee lowered. This happened without me pushing for the price decrease. When we finished, I told her that she was the type of customer service agent that I would have loved to have at my old company.
Thank you for taking the time to leave this review, Steve. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 23, 2025
I spoke with Lisa about a billing issue and she was very helpful and courteous... She took care of my concern promptly and to my complete satisfaction... I would recommend Brinks... Thank you for a positive experience!
Thank you for taking the time to leave this review, Charles. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Good job, very knowledgeable. Excellent service. The service representative ask several questions to assist in what was needed to resolve my issue. Also, they wanted to make sure that I was completely satisfied.
Thank you for taking the time to leave this review, David. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
The virtual tech assistant named Q was excellent. Very knowledgeable and experienced. His communication skills were excellent. We walked through the process smoothly and flawlessly due to his expertise. Q deserves a large pay raise.
Thank you for taking the time to leave this review, John. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
To best of my knowledge and belief Brinks rep. appeared at my door with pad in hand and misrepresented that he needed to replace my control pad as mine was obsolete thus gained access to my system. As we discussed my problems with ADT my then server, he suggested a change to Brinks. He promised Brinks would pay the early termination fee of ADT. After the 3 day cancellation period had expired, my Neighborhood Watch account had warnings about this rep. as a scam, including pictures of him wearing a Brinks shirt.
Hello Daniel. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
My system will be out for over 2 months but the customer service rep is only able to credit one month. I am extremely frustrated with Brinks since they roped me into a multi-year contract that they cannot support but will not let me out of the commitment. I would never recommend this company since they don’t care about security, just collecting money for services that cannot be rendered.
Hello Anthony. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 22, 2025
We have been using Brinks for over two years, and they are amazing. We had some issues and Liberty was amazing and went above and beyond to get everything straightened out. The app is constantly updating and getting better.
Thank you for taking the time to leave this review, Daniel. Thank you for sharing your recent experience with Liberty and helping resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I had a pleasant experience with your Support Representative Gina. She was helpful and very friendly. Received the assistance I need and got the answers I required. Quality of the expertise was there.
Thank you for taking the time to leave this review, Shirley. Thank you for sharing your recent experience with Gina and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
It was an ABSOLUTE pleasure working with Denise! If she is a representative of the service, we will receive with Brinks I have no concerns about the transfer from COX Security Solutions. She was friendly and helpful.
Thank you for taking the time to leave this review, Sura. Thank you for sharing your recent experience with Denise and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
Jody ** was wonderful; she gets (5) gold stars! I called in to discuss my monthly/services and (or) rate. She was able to reduce my monthly rate by extending my contract. Thank you for helping me solve my problem. Please continue the excellent level of Customer Service skills, it didn't go unnoticed. Happy Customer....
Jacqueline
Thank you for taking the time to leave this review, Jacqueline. Thank you for sharing your recent experience with Jody and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I set off my alarm for the first time by accident and realized there were several things about my system that needed to be tweaked. Among other things it was beeping without telling me why. First I tried the chat, that wasn't at all helpful. On the phone it took a very long time to get through a gauntlet of robots but I eventually got through to a human being who was absolutely wonderful and solved all my problems. He gets 5 stars. The robots get -1.
Hello Linda. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
Brinks is expensive, but I will say the camera quality is amazing, had major hiccups setting up. Took a few months to get it resolved but, after the issues got worked out I have been very happy with brinks overall. The Support team is very helpful when you have issues and if you're not fully satisfied ask for the executive team. They will fix it. The only flaw I have is the response time when they alarm goes off is way too slow and could cost valuable seconds in getting you help. They need to improve that.
Hello Davey. Thank you for rating us. We are happy to assist you if you need any help with your account. We can address these with you to make the system work better for you. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
The technical support agent was courteous, and knowledgeable of the equipment and system and remotely in a few minutes solved my problem with my cameras. I am very thankful and pleased with this service.
Thank you for taking the time to leave this review, Mathias. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I had an entertaining and positive experience with every human interaction I had. I joked about being transferred.... Very professional folks at every step. If the installation is as smooth as the order process was they definitely get my highest recommendation. Thank you Brinks.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to provide a great customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I have been with Brinks since 2014. They raise the rates without telling you. They claim to send an email, but funny that I've never received one of these emails (I do get other Brinks emails). When I call in, I'm told they emailed me on XX date, but when I say I never received an email, they respond with 'Did you receive something in the mail?'. OK, which is it - you emailed me or you USPS mailed me something? Funny that they have a date of the email, but then really don't seem to know how I was supposedly notified.
Then, today, the first rep said I was on a 'month-to-month contract', but when he transferred me to another rep, they stated that to be on a 'contract', you're signing up for a specific term. So, you have two different 'contracts'? Also beware that if you sign up for a 'contract', you cannot cancel, UNLESS you want to pay for the remaining months. I WAS NOT TOLD THAT, but luckily I work in procurement, so I knew to ask. Again, trying to catch people on the sly - seems awfully shady! I won't be looking for another service, if this is how they treat someone who has been with them since 2014.
Hello Susan. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
We moved to another state while still under contract with Brinks. The reinstall went well with few exceptions, no fault of the installer. The service system works smoothly and the agents very knowledgeable and compassionate.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our team and how we have been able to help move service to your new home! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Brinks service consultant was pleasant, professional and successful in addressing my issue. My issue and question concerned how can Brinks better help me recognize their number and notification when calling about an active alarm at my property?
Thank you for taking the time to leave this review, Curtis. Thank you for sharing your recent experience with our team and how we have been able to help address your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
The representative was helpful and resolved my issue and answered my questions. From the moment the call started, they demonstrated patience, professionalism, and a genuine willingness to assist. I truly appreciated how they took the time to carefully listen to my concerns without rushing me or brushing anything off. Every question I asked—no matter how small—was answered thoroughly and clearly, making me feel confident and informed about the next steps.
What stood out most was how courteous and knowledgeable they were throughout the interaction. Not only did they address the issue I initially called about, but they also went above and beyond to make sure there were no other potential concerns. Their ability to explain things in a straightforward manner really helped me understand the situation and feel more comfortable with the resolution.
In today’s world, it’s rare to come across a customer service representative who is both technically skilled and genuinely kind. This experience left me with a very positive impression of Brinks as a whole. Thanks to this representative, I feel valued as a customer and confident in the support I receive from Brinks. Please extend my thanks and appreciation to them for their outstanding service!
Thank you for taking the time to leave this review, Felicia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Excellent experience, extremely helpful and understanding. I called in to ask some questions about my account and I received a quick answer with a follow-email and instructions on my next steps having to do with my specific request. Very pleasant experience and personnel.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
My service call today was handled with patience and concern for our well being. It was efficient and successful. There is always a quick response. We have felt secure with this protection. We higher recommend it.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
In my recent experience, tech support was exceptional. I was cheerfully and slowly walked through the problem I reported until all was resolved. And then the representative asked what else he could assist with, helping me with testing matters and battery replacements. He helped calm and reassure me in an unrushed call.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I had to reconfigure my entire security system due to a change in internet settings. I was not able to figure it out so I had to suck it up and call customer support for assistance. Demetri was incredibly knowledgeable and patient! Knew exactly how to maneuver the system to best help my situation. Calling customer support should always be this direct and quick. He even went above and beyond and figure out how to add an old z wave device that had be out of use for two years!
Thank you for taking the time to leave this review, Hector. Thank you for sharing your recent experience with Demetri and how we have been able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
Excellent customer service. Called to verify system was operational and monitoring company was receiving signal. The system was operating as expected. Reassuring to know their customer service is supportive.
Thank you for taking the time to leave this review, Lita. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I signed a contract in January. Only the control panel was installed with the promise that the cameras were back ordered. It is now April and my system is not completed. I know it's not Brinks directly but I am paying for a incomplete service.
Hello Kathy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will be able to further assist you. - Paul H.
Reviewed April 19, 2025
Ms. ** was extremely courteous & personal assistance me. I was very nervous because I didn't quite understood the direction she was related to me however, after she sense I was nervous she kindly explained to me that it will be okay that I could take my time & together the task was accomplished. I had procrastinate for months for fear of not knowing how to solve the situation. Thank You, Ms **. You are so courteous and kind. I won't wait as long pondering on should I call Brink with my situation ever again.
Thank you for taking the time to leave this review, Polyneisia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
First I would like to say when I originally called I had every intention to cancel the service. Then there was Gail. She was so personable, friendly, and knowledgeable that I decided to renew my contract. I am a 24 year customer. Thank you Gail for your kindness, it is very hard to find in this world we live in today!
Thank you for taking the time to leave this review, Vicky. Thank you for sharing your recent experience with Gail and how she was able to provide a type of service that you saw to be genuine and trustworthy! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
The agent was very helpful in resolving my alarm issue. She had real good product knowledge which made resolving my problem a lot easier and quicker. Thank you for having this caliber of employees that take care of our issues quickly and professionally.
Thank you for taking the time to leave this review, Ruben. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
I changed network carrier and Brinks Rep on the phone was very attentive, responsive, patient and very knowledgeable with the walk process. I learned a lot at the same time. Definitely would recommend Brinks to everyone.
Thank you for taking the time to leave this review, Will. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
I was having issue with my doorbell, not being able to hear it when someone was at the door. I explained that if I was in my bedroom, I wasn't aware that someone was at the door. After explaining my problem to customer service and the fact that I am not very good with my phone, the young lady whom I spoke with was very helpful. I felt at ease as she worked on my problem. I would recommend Brinks any day to any that has an issue with technology.
Thank you for taking the time to leave this review, Cheryl. Thank you for sharing your recent experience with our team and how we have been able to help resolve your doorbell issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Appreciate her working with me to lower rate and term. Rising costs are everywhere and any money saved it much appreciated… Debated on actual need of service because of cost. She was most helpful and very appreciated by us.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
The representative of I spoke to on the phone about a list of problems with my system was incredibly patient, knowledgeable and helpful. She knew exactly how to remedy the problem and we were able to do so jointly on the first try. Excellent service! She should get a promotion or a raise, or both!
Thank you for taking the time to leave this review, Alfred. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Sheila at Brinks customer service was professional, kind and knowledgeable. She helped us with options for an upgrade and how to navigate a remodel. Wonderful to chat with a kind human rather than an automated service. Wish all companies had people like Shelia working for them!
Thank you for taking the time to leave this review, Tammy. Thank you for sharing your recent experience with Shelia and how she was able to help resolve your system concerns traversing the remodel and providing options! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Excellent security system & technical support! Had issues with my door bell camera not working. The Technical Support was very knowledgeable one troubleshooting the issue! She was very professional & patience with all my inquiries. A+++!
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I was considering Brinks to provide home security service. My sales agent, Luis **, never got back with me to schedule my installation. I emailed him to follow-up with him regarding the day and time and he said it would be Monday April 14th between 12:30-5. When nobody showed up that day I contacted him & his manager, Alex **. I was unable to reach them so I called Brinks directly and they told me the installation was for Thursday. I explained to them that I had a email from Luis with the day & time for Monday from 12:30-5.
I later that evening spoke to Luis & Alex and they played dumb, I'm not sure they were playing though sting that the installation was scheduled for Thursday. I explained that I have the email that said Monday & that it is a legal document. I forwarded this to Alex, the Sales Manager expecting him to help, since he is the Sales Manager. He was less than helpful and extremely rude. He said it the installation was scheduled for Thursday. I explained that we took Monday off work for the installation and now you expect us to take another day off when it was your mistake. I asked for a Saturday installation and when I didn't hear back from him I called Brinks myself.
After numerous hours and phone calls with Brinks the scheduling department was able to get me a Saturday installation. I asked Alex to cover the remaining balance for the new keypad and he replied that he already went above and beyond to get me a Saturday installation. I explained that I got the Saturday installation and I did his job and he had nothing to do with helping me get the Saturday installation. Not once did they ever apologize or admit they made a mistake. I asked him for his Manager's name and phone number and I never heard from him again. I will now be using Brinks for many reasons. I would recommend that you stay far away! Of this is how they treat potential customers, I can only imagine how horribly they treat their current customers.
Hello Kip. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 16, 2025
Customer service representative was very helpful, delightful just a pleasure to speak with. Although I called to cancel service due to financial struggles, she offered an alternative resolution but she was not pushy at all.
Thank you for taking the time to leave this review, Sandra. Thank you for sharing your recent experience with our team and how we have been able to provide an alternative and resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The representative I spoke with today was very kind and helpful. She was patient in getting my situation resolved especially since I was have technical difficulties between my phone and computer. I would recommend her.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I called into the monitoring service to place my alarm in test mode so I could change the batteries in my key FOBs. The young lady that assisted me stayed on the line and walked me through a test of my system after I had replaced the batteries. I initially had worried that there would be a tamper alarm given when I opened the back of the key FOB. She was very kind and patient with me as I prepared my home to test the alarm system arming/disarming of our system utilizing the key FOB after I had changed the batteries. She remained on the line until I was fully satisfied with her knowledge and service.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through your iteraction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I would recommend Brinks to anyone who asks for a referral. They have always been professional and courteous in my dealings with customer service. We have never experienced any kind of problem with our system. We have always had a quick response when we have dealt with customer service due to concerns on our part. When it came to cancellation the representative we dealt with was nice. I am so glad because the new service that we were pushed into hasn’t responded to any of my requests since we signed with them.
Thank you for taking the time to leave this review, Charla. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The agent was very helpful in explaining the terms of my contract. Brinks has been an important part of the security of my home. They are fast on receiving the alarm, even when it was just my dog, and helping to improve the usage of the sensors.
Thank you for taking the time to leave this review, Jun. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The battery in my door sensor needed to be replaced and the alarm system kept giving me a warning message. I called customer service and got an immediate response. I had never replaced the battery and was nervous about handling the task and the alarm going off. The representative was receptive, patient and told me they would stay on the line to walk me through it. Fortunately, I had a battery, they were ready to walk me through the process without my alarm going off. I was extremely satisfied and it went quicker than I thought.
Thank you for taking the time to leave this review, M. Thank you for sharing your recent experience with our team and how we could help resolve your sensor battery issue swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I am a new customer to Brinks. Two months into my coverage, I feel I'm at home with the correct alarm company. I inherited a 20-plus year alarm company relationship via my parents' choosing. It was good. However, they never attempted to try to update the coverage so when I took over a whole new world opened for me. I went through a brief "hiccup" process with two other alarm companies before a "perfect timing" door-to-door effort on the part of a "go-getter" and very nice Brinks Area Manager, named David **. Gave me his best-selling points of what he could improve on with my home security based on any prior experience I had had. I was very pleased with the professional, knowledgeable, and caring persona that David ** presented to me. Just as important, I spoke to my neighbor for additional feedback prior to my pending appointment. She stated she was very happy with the setup and service she continued to receive from Brinks.
Fast forward to my experience today. I had the wonderful pleasure of speaking with an exceptional young lady named, Mari, who was a Tech Support Level 3. She was informative, very thorough in explaining the one thing I wanted and needed to add to my alarm setup. Matter of fact, Mari was downright delightful! By the end of our conversation which began as a quick billing question, which she answered successfully. By the end of our short conversation, I happily had a Brinks alarm system warranty added to my monthly billing. It only cost me $16 ($15.99) more a month. But more importantly, Mari had a gift for explaining, in layman's terms, the advantages of having a warranty vs not. Mari made my day and I told her she is such a blessing to the Brinks' family. I hope they value both her and David ** presence. I do. And I expect to enjoy a long and enjoyable relationship with this company. Thank you, Brinks!
Thank you for taking the time to leave this review, D.A. Thank you for sharing your recent experience with our team and how we provided you with an excellent customer experience as a whole! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The technician Nicholas was very professional and patient with my issue of the smoke constant beeping. He was very informative and assisted in helping me troubleshoot the problem. Problem resolved currently. Technician instructed me to call for additional assistance when new smoke detector is installed.
Thank you for taking the time to leave this review, Sheneek. Thank you for sharing your recent experience with the tech and how he could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The customer service representative did a wonderful job addressing my IQ Panel issue. From my understanding, a needed reboot push was needed to get the panel back online. As it turns out, a software update patch also needed to be done upon further investigation. My IQ panel is back online and working great. Thank you Brinks family!
Thank you for taking the time to leave this review, Myriam. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was frustrated with the support and service I was getting concerning my sensor. Sheila in customer helped me resolve this issue and calmed my frustration. With her recommendations and excellent service I will be getting my sensor replaced. She restored my faith in people helping people!
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with Shelia and how she could help resolve your equipment issues , providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was quite pleased with the service I had received. The technician was very helpful, knowledgeable and patient. She had my camera back online within minutes. I truly appreciate her!!! Keep up the good work!!
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
So my panel won’t connect to radio signals so they say it’s a faulty panel which I have to purchase $500. Mind you I’m with Brinks for 8 years, not happy. I can understand if it’s broken or damaged but it’s radio signal connection so why I have to purchase a new one.
Hello Das. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Have been trying to contact someone since the first couple days I had the basic system installed. Now I'm stuck for 5 years with something I won’t use or pay 2k to cancel. This company is a joke. False advertising and not worth the money at all.
Hello Jenny. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
I was in need of getting my alarm permit which was needed for the area in which I live. I was advised to go to a website which then took me to crywolfservices.com. After 4 attempts of trying to fill in the info, I kept getting the response "denied". So I called Brinks back and spoke with Ashley **. She could tell how frustrated I was. She figured out it was probably because I was using my cell phone instead of my ancient desktop computer. I apparently wasn't seeing everything on my screen to complete it. At any rate, she went over & above her duties (in my opinion), went to that website & filled out the registration for me! Almost immediately, I received the much-needed alarm permit nbr. I cannot express how much I appreciated her help, and hope her boss and company realize how valuable an employee she is. More companies need good employees like her. Thank you again, Ashley! You are wonderful!
Thank you for taking the time to leave this review, Sharon. Thank you for sharing your recent experience with Ashley and how she could help resolve your permit issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
The service that I originally purchased was through a different provider and then was bought by Brinks. I did not have any issues with the service itself. Changing internet providers became a challenge to get system to connect. The issue I have is, cancelation is done electronically, yet I was told it takes 30 days to cancel service. This means that I am being charged additionally, which is not right. The date of cancelation should be when it is requested period.
Hello Eric. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Extremely polite, professional and attentive to my needs. Pushed sales and options without being disrespectful. Did not rush me for time. This is how every customer service interaction should be. I was thinking of cancelling my service but this interaction/experience has definitely given me pause.
Thank you for taking the time to leave this review, Fawaz. Thank you for sharing your recent experience with our team and how we could help provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
I spoke to a representative by the name of lucky. He was very informative and helpful and was able to smoothly assist in getting me what I needed. She was also patient in assisting in scheduling a tech to come out
Thank you for taking the time to leave this review, Mrs. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
The agent was courteous and Helped me with my request. I struggled the evening before and they were able to take care of my issue quickly and efficiently. My weight time was also not long which was great.
Thank you for taking the time to leave this review, Ashley. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We received the contract we signed 2 years ago when ordering this service. No recent contract of new 2 year contract 2025 indicating $10.00 monthly discount promo. Auto pay, no receipt for 2 year discounted price. Please send this confirmation to this email!
Hello Jeanine. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
Manny was absolutely the best customer service rep that I have EVER dealt with. He was very patient and very well learned. He walked me through all the steps to get me up and running again. I was blown away by his knowledge. I would give him 5 Stars all the way!
Thank you for taking the time to leave this review, Andrea. Thank you for sharing your recent experience with Manny and how He could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We’ve had a pending alarm installation at our cabin in Fountain Lake, Arkansas since October, 2024. It is now April, 2025. Despite two installation attempts with the wrong equipment and many attempted calls to rectify the situation, we are having difficulty getting someone to return our calls in a timely manner and to follow through with things promised. In desperation, yesterday we reached out to the initial sales person who was very apologetic and promised that he would figure out what was going on and someone would call us by the end of the day yesterday. Once again, no one called. We’re loyal Brinks customers (we also have a system at our primary home) and would love a resolution. Can someone from Brinks please help? We want Brinks to finish the job they started. We simply need someone responsible to oversee the final steps.
Hello Kim. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
I needed to test my security system, it failed. Contacted Brinks, the young lady was very helpful. The conclusion was I needed a new panel. Decided to use it as a deterrent until I could replace it. I can still arm and disarm the system, it's just not communicating with Brinks, but I do also have security cameras.
Thank you for taking the time to leave this review, Cora. Thank you for sharing your recent experience with our team and how we could help target your equipment issue, providing a temporary solution until it is replaced. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
Staff was helpful at first but after contract completion would not allow me to cancel contract. I tried verbally twice and in writing twice to cancel and they would not cancel. now 4 years later they are acknowledging that I can cancel. I have not had a contract for 6 years. Early customer service was horrid but the recent service was polite, cordial, correct and helpful. They stated their company's position and acknowledge my issues. Still have not received promised documents to cancel account.
Hello Jeff. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 11, 2025
Brinks tech support via phone was superb. The representative helped me resolve a couple of issues I was having with my equipment. The representative calmly and pleasantly walked me through the steps to get my front doorbell working again and we were able to test a motion detector. My system is back up to 100%. Thanks so much for the support, Brinks!
Thank you for taking the time to leave this review, Coleen. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
System was causing false signals. They were very courteous and patient in finding the problem. They found the trouble and replaced the faulty motion sensors with new units. Very happy with their service and response. Thumbs up. They showed me they cared about their customers.
Thank you for taking the time to leave this review, Jerry. Thank you for sharing your recent experience with our team and how we could help resolve the false signals providing an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
The electric company was going to turn elec off. They were there to put a larger box to count for the new two houses being build. Brinks said they would take note that my alarm would be off and that I would call back when elec was put back on. They doubled check my system to make sure all was good.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and the agent's ability to enable us to plan for your temporary outage and an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
We needed to replace two motion sensors in our building. I was on hold for nearly an hour and a half and the person I spoke to said I needed technical support. I was transferred and was again placed on hold and then hung up on. I then called on a second occasion, this time I was on the phone for nearly two hours transferred three times and hung up on again. I should have received a call back but never did. The sensors are still not active.
Hello Tom. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
No I would not recommend services. The contract is not what I was told. Their contracts are for five years. I was told 1 year. In Addition the original DocuSign documents were gone. I have a copy that states 5 years. I'm not satisfied with this company. I called for sensor issue to be told there's additional fees.
Hello T. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The agent that helped me was great. She knew exactly what I needed and did it quickly. Because of her, I would recommend Brinks to my friends. Her voice volume was a little low, but I think that was on my end. 5 Star service.
Thank you for taking the time to leave this review, Ernest. Thank you for sharing your recent experience with our team and the agent's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Contacted tech support to confirm smoke detector was on-line following battery replacement. Received a notification that it was installed improperly but all seemed ok. Service tech was very responsive and professional. Able to confirm everything was working properly.
Thank you for taking the time to leave this review, Tom. Thank you for sharing your recent experience with our team and our ability to provide an excellent customer experience confirming that your equipment was working properly! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Stay on top of your plan. We've been a part of the Brinks family for years but recently cancelled because the price kept going up. Apparently our plan expired in 2019 so the price kept going up. When I went to cancel they offered to cut the price to about half what I've been paying. Thinking about all the money they have gotten from us since 2019 made me so mad I'll never use them again. Very sad because we were happy with all of our years of service with them.
Hello Tracey. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The service representative I spoke to today, Yuri, was very helpful and made sure that I received the email sent before she got off the phone with me. She made the business that I was attending to painless and she was very professional while still keeping a friendly and inviting attitude. She is an asset to Brinks and your customers.
Thank you for taking the time to leave this review, Teresa. Thank you for sharing your recent experience with Yuri and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
I called Brinks customer service to inquire about an email offer to lower my monitoring rate. Ashley answered and provided a very professional pleasant explanation about the offer which I accepted. I was very pleased with my interaction.
Thank you for taking the time to leave this review, James. Thank you for sharing your recent experience with Ashley and her ability to provide an excellent customer experience and taking advantage of a great offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I called to get a quote on getting the new keypad lock for 3 doors. The representative gave me the quote and then tested my system. The call was done in a quick manner and very professional. I was satisfied.
Thank you for taking the time to leave this review, Angie. Thank you for sharing your excellent experience with getting a quote and system checkup in short time-span! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I couldn't be more pleased with the customer service overall. From the initial call, to the installation, I was very pleased. I would certainly recommend a similar system for the security minded person..
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our services to provide an excellent customer experience and recommending us to others! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Fantastic service, on time whenever I call, whatever you want you can order over the phone, if you have any questions you can call, if you miss your appointment for a technical problem just let them know and they will have a tech follow up.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experiences with that our team always here to help! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative was knowledgeable and kind. They showed patience as I was attempting to rectify everything on my end. And lastly, the process was fast. Thank you for all of your help. I will definitely recommend to friends and family. And will consider this company as move into another property. Keep up the good work.
DS
Thank you for taking the time to leave this review, Dee. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and recommending us to friends and family! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I am totally disappointed of this company brick. No communication to the customers, no help from the customer. Even managers, they can't even help customer. It took me 3 phone calls to get cancel and someone from supervisor or management to help me. This is completely disgrace. I don't understand how your company is still in business😡🤮
Hello Edwin. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
She was very knowledgeable and helpful. Raylin has a Godly spirit that is very warm and welcoming. Thanks Raylin for the great Customer Service.
Thank you for taking the time to leave this review, Margie. Thank you for sharing your recent experience with Raylin and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Very thorough and helpful customer service. Solved our issue quickly and accurately. Appreciate that it wasn’t a long wait to get a real person. Especially since voice recognition was initially not working well.
Thank you for taking the time to leave this review, Rachel. Thank you for sharing your recent experiences with our team's ability to provide a swift and excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke with was very friendly and made updating my contact information a pleasant experience. She also deleted invalid entries that other representatives declined to do. In addition, she initiated a rate reduction offer that I had [previously, unsuccessfully, attempted to get based on email offers I had received
Thank you for taking the time to leave this review, Carl. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and getting help to apply your offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I was on the phone with Zina for my entire lunch break. She was determined to rectify my issue. Absolutely Amazing customer service. She should be a team lead or something. She was very helpful & nice.
Thank you for taking the time to leave this review, Erica. Thank you for sharing your recent experience with Zina, providing great customer care and resolving your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke to was knowledgeable, friendly and patient. We were not able to fix the problem but she arranged an appointment for a tech to come to our home and assess the situation. Hopefully, we can get the problem resolved soon.
Thank you for taking the time to leave this review, Jewel. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience although an appointment was needed! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Switching from Brinks to a local provider for two main reasons. Service was on the whole middling, but one experience last year was so astonishingly incompetent, which has stuck with me ever since. Bordering on gaslighting me about the plain meaning of English words when explaining to me a really stupid feature of the application about auto-deleting old recorded camera clips when reaching the monthly clips limit.... The details aren't important. It was horrendous.
The second reason is that the monthly pricing is set completely arbitrarily, based on what they perceive they can squeeze out of you, and then gradually quietly ratcheted up until you decide you don't want to deal with it. I was paying almost $50/month, until I called and said I'd like to discontinue, when they reset my rate to $18/mo, but over the last 2 years it's climbed again (without any notifications) to be $42/mo. When I called just now to say I'm cancelling, they said "Oh, you can have $25/mo, if that will help." I said no thanks. I know it's "only business" but I absolutely hate being treated this way.
Hello Maxim. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns and previous experiences, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
Customer since mid 2000's. Service, products and customer service has declined considerably. As soon as my contract is up, I plan to switch companies. If the system should fail, I plan to not use the alarm system and ride out the current contract instead of spending costly service call fees versus buying out the contract for approximately 1K.
Hello Cheryl. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
The reps I've spoken to all have been short, unfriendly, uncaring, mentioning one needs to have a service rep for a home visit. Their immediate answer is there will be a charge of X number of dollars in order for that to happen. Even though the problem is with your equipment.. I am quite angry and disappointed to have gotten involved with your Co. Your sales rep was so kind and friendly, promised the best customer service, you'd be Johnny on the spot in the event we had a need for you. It just didn't work our that way. . .
Hello Robert. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
Spoke with a very lovely person in Customer Service named Janice. She was very understanding of my request and offered a solution. I appreciated her willingness to hear me out and worked with me. Thank you, Janice.
Thank you for taking the time to leave this review, Carmen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
The customer service agent was very kind and smart and got me to not cancel the service due to the increase in price. She listened well and customized the service to our current needs. The installation date for the camera replacement is almost right away, much sooner than expected.
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your recent experiences with our team to provide an excellent experience where value was a key factor in your choice to stay a Brinks Home customer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Jabria assisted me in diagnosing the issue with my Front Door, Wave Smartcode, electronic deadbolt lock and ordered me a new one, which will arrive in 3-5 business days. Jabria also saved me money by signing me up for the warranty on our devices. Great job, thank you Jabria!
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Customer service personnel was very knowledgeable, helpful & patient to help me understand my account concerns. He really took the time to answer all my questions in a manner that was very easy to understand and made sure my issues were resolved.
Thank you for taking the time to leave this review, Dede. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Cesar was excellent. He assisted me. Answers to all my questions in a very professional, honest and personable way. I really take comfort in knowing our home is protected by Brinks and excellent service to back it up.
Thank you for taking the time to leave this review, Xavier. Thank you for sharing your recent experiences with Cesar's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Great service, took care of issue in less than one minute. Very polite and helpful. Able to provide me more options and upgrade my system without issues. Excellent Service. I had Xfininity and ADT, Safetouch, Brinks is by war the best
Thank you for taking the time to leave this review, Pat. Words cannot fully express our appreciation regarding how much that we have stood out in your eyes from other providers! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
I spoke with 2 ladies first that was truly confused and not able to help me, one lady the hung up the phone! The 4th gentleman did an outstanding job and was able to resolve my issue. So thank you to the gentleman that finally got it fixed.
Thank you for taking the time to leave this review, N. Thank you for sharing your recent experiences with our team finally able to target the issue and fix it! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
So far, I am enjoying the system; very easy to use; user friendly. Feel satisfied and safer with the system connected to our home. I can see who’s at my front door at all times. I can set my alarm from my phone and cut it off. Love it.
Thank you for taking the time to leave this review, Dr. Dovie. Thank you for sharing your experience with your new system and expressing your peace of mind with our services! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Had a wonderful experience this morning with one of the Brinks security techs. He was very knowledgeable and fast. Helped me set up appointment on my phone and was very patient with me. He explained everything in detail and got our cameras up and working quickly. Would definitely recommend Brinks for all your security needs.
Thank you for taking the time to leave this review, Anna. Thank you for sharing your experience with our team's ability to provide you with excellent service and expressing your recommendation to others! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
The support was great and the staff was patient and helpful. From installation to troubleshooting, my experience has always been top-notch and good quality. I’m happy with my service from cost to reliability.
Thank you for taking the time to leave this review, Camille. Thank you for sharing your experience with our team's ability to provide you with excellent service and expressing your peace of mind with our services! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Amanda helped me after my father passed. She was able to close his account right away. It was very helpful to me. She made it easy and stress-free. He was very sympathetic to my situation. Everything was done professionally and with courtesy.
Thank you for taking the time to leave this review, Mark & Kim. We send our condolences to you and your family. We are glad to hear that Amanda made handling your father's account stress-free and easy for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Been with Brinks Home Security for 10 years. Never had any issues with it. Will definitely recommend it to anyone. Things just work. The pricing is very competitive too. Best thing is no constant upselling.
Thank you for taking the time to leave this review, Vishal. Thank you for sharing your experience of being a long-time customer of 10 years and recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 6, 2025
We had the BEST experience with a technical representative today. We are technology challenged and she was the most patient tech person I’ve ever dealt with via the phone. She got us up and running in no time at all. We were prepared to spend at least an hour on the phone trying to get back online and we she was able to get us up in 35 minutes. We knew it was going to be a lengthy fix so we put it off. After this pleasant experience, I wish we wouldn’t have done that. We certainly won’t do that again! We’ve had Brinks for 5 years and this was the first time we’ve experienced any technical difficulties with our system. The issue was on our end as we changed internet service so we dreaded getting our cameras linked to our new internet. Alas, it was a successful experience with an amazing Tech Support Rep.
Thank you for taking the time to leave this review, Kim. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you get everything back up in no time! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
I have been a Brinks/1st Alarm (local service provider) customer for almost five years and have received consistent/outstanding customer service, including an incident at my home a year ago. EVERYTHING worked as designed and I am very satisfied.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your experience with our team's ability to provide you with consistently excellent service for the last 5 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
I was helped with three problems in one phone call. First issue was my automatic payments were not being made. He helped me with that problem and then with issues with my sensors. A window sensor was reporting "dead" and then another reported low battery. He helped me through the process of changing the batteries in both sensors. All is well now. Excellent service.
Thank you for taking the time to leave this review, Paul. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you with your billing and system concerns in one interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
Customer service agent very helpful and polite, excellent service. Just great service. Made it easy to understand. Spoke very clear. Very polite. Very patience. When explaining to me how to check my panel.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your experience with our team's ability to provide you with excellent service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
The representative was very helpful and knowledgeable, resolving my issue quickly and efficiently. She was patient, understanding, and explained in detail how I need to proceed to ultimately solve my issue.
Thank you for taking the time to leave this review, Yady. Thank you for sharing your experience with our team's ability to provide you with excellent service and helping you resolve your issue! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
Saved me the time and money from having a tech come out and fix my issue. Michael was very knowledgeable and extremely patient with me (despite my very low patience)). He fixed my issue easily and was very kind and professional.
Thank you for taking the time to leave this review, Kimberly. Thank you for sharing your experience with our team's ability to provide you with excellent service and eliminating the need for an on-site visit! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
I had a great experience. I only stopped my service because I was moving into a condo. Even upon stopping my service, I found the process easy and the person helping me was very knowledgeable and great at their job. I would absolutely get the service again when I buy my next home.
Thank you for taking the time to leave this review, P. Thank you for sharing your experience with our team's ability to provide you with excellent service and We look towards you coming back soon! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
I had a wonderful experience with Brinks, the tech was on time knowledgeable and answered all of my questions and made sure that I was comfortable with the system before he left. I would definitely recommend Brinks.
Thank you for taking the time to leave this review, Tameca. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you become familiar with your new system! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
I just love my Brinks Services!!! To know how well my system run to the customer service I've received when I needed. I've call a few times to get to the right people. And I got two wonderful people 😃. Thank you once again. 💜🩵💜🩵
Thank you for taking the time to leave this review, Brenda. Thank you for sharing your experience with our team's ability to provide you with excellent service when you needed it most! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
Rep was professional, knowledgeable and very engaging. Understood my concern and was able to rectify the issue. Prior to this exchange I was not satisfied with speaking to and the outcome of that call. I have since complained about that issue. However the rep that I just spoke to recently was a great experience.
Thank you for taking the time to leave this review, Gloria. Thank you for sharing your experience regarding past interactions and comparing the growth now with our team's ability to provide you with great service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
Jay and Nehuen provided excellent customer service, including troubleshooting, resolving the problem and offering solutions. Highly recommend! Jay recalibrated the back door camera for optimum visibility and provided a number of upgrade options to improve our current system. Nehuen gave us a loyalty discount on the upgrade for our front door and scheduled installation within the week. I did not have to wait more than five minutes for either one of these individuals to take my call. It was refreshing to not be on hold for a long time waiting for a customer service rep to address my needs.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your experience with our team's ability to provide you with swift and excellent service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
I had an issue with one of our home's window sensors not reporting and not allowing us to turn on the alarm system. The Brinks automatic phone representative transferred me to a live phone technician who was very pleasant, friendly and very knowledgeable. He walked me through the process of troubleshooting and fixing the system quickly. I was very pleased with the process and would not hesitate to recommend Brinks for your home's alarm system
Thank you for taking the time to leave this review, Andy. Thank you for sharing your experience with our team's ability to provide a memorable experience for recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
The technical service technician was very knowledgeable & patient while walking me through the steps to reinstall the doorbell video. She was also easy to understand, showed empathy and listened well during the conversations. She was able to resolve the issue and gave valuable tips pertaining to the system. Call ended without frustration and with resolution plus friendly laughter!!! I consider this Outstanding Customer Service!!
Thank you for taking the time to leave this review, Y. Thank you for sharing your experience with our team's ability to provide you with outstanding service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
The rep who assisted me was kind, efficient and extremely helpful. She helped provide a solution to my problem and did so in a courteous manner. This was the first time calling into Brink’s where the interaction was not unpleasant.
Thank you for taking the time to leave this review, Jim. Thank you for sharing your experience with our team's ability to provide a memorable experience in contrast to a previous interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
They have gone out of their to accommodate my move and help me with my equipment and contract. Highly recommend them for security! I am sorry they don't service the area that I moved to and will miss having them monitoring my property.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your experience with our team doing our best to accommodate you! We will miss you too! If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
I recently had an outstanding experience with Brinks Home Security and felt compelled to share! From start to finish, their service was top-notch. What truly stood out was their exceptional customer service. Anytime I have a question or technical issue their support team is quick to respond. Their team is knowledgeable, and genuinely eager to help. I feel completely secure knowing Brinks is protecting my home. Highly recommend to anyone looking for a trustworthy and effective home security solution!
Thank you for taking the time to leave this review, John. Thank you for sharing your experience with our team's ability to provide a memorable experience worth sharing! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
I dealt with the support team yesterday and they were not helpful at all. Today I talked with the Account Management Department and the representative was awesome. He cared that I was a long time customer and did everything he could to satisfactorily remedy my issue. He gets a 10 out of 10 in my book!!
Thank you for taking the time to leave this review, Margaret. Thank you for sharing your experience with our team, although it started off rocky, your next experience went wonderfully and your issue was remedied! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
Brinks has always provided great service. There is no one better to use to protect your home. We have been very pleased with the installation and support for the last two years we have used them. I like the fact that you can reach a live person quickly, but you can also chat via text if you are on the run. The customer service and troubleshooting we experienced today was no exception. Our issue was handled in five minutes with positive results. Thank you, Brinks!
Thank you for taking the time to leave this review, Phil. Thank you for sharing your experience with our team providing great services to you, and being able to get your technical concerns resolved swiftly! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
My most recent call and contact with customer service was the best I've ever had with Brinks. The customer service rep was very good at listening to my concerns and helping to correct previous errors in installation from previous interactions with Brinks. All my issues were addressed. I was never made to feel I was the problem, as is easy with any unfamiliar tech or hardware. Great Job! I was rescued!
Thank you for taking the time to leave this review, Jeffrey. Thank you for sharing your experience with our team, feeling heard, and being able to get your technical concerns resolved all the way through! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Brinks rep reassured me that my AT&T landline (which is about to be cut) would not be a problem with keeping my Security system operational (would use cell phone). Reassurance is a wonderful thing to have.
Thank you for taking the time to leave this review, Judith. Thank you for sharing your experience with our team and knowledgeably addressing your concerns about the changes with the landline, will not effect the system. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
In repairing and correcting the issues with my alarm system Matty is AWESOME!! We resolved several issues with the system and Matty is incredibly knowledgeable about what this system is all about. Not to mention a patient nice guy as well. In the past the people at Brinks were not very helpful so this is a breath of fresh air. Give Matty kudos and more money. He himself is a great asset to your company. Bobby ** Myrtle Beach SC
Thank you for taking the time to leave this review, Bobby. Thank you for sharing your experience with Matty and being able to get your technical concerns resolved! We absolutely appreciate your kudos towards him! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Today I had to call customer service support to address some issues with my video camera and several other issues with the online app. The customer support person who helped me was very knowledgeable and help me with my issues with no problems. It was a pleasant experience unlike most other customer support teams.
Thank you for taking the time to leave this review, Arthur. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Great communication and service provided by billing, service, and account departments. All 3 Brinks employees communicated effectively with me on my call today to ensure they understand the issues and that I understood the changes being implemented. My concerns were addressed promptly and a solution was figured out in a timely manner. Many thanks to the team for helping to resolve my questions today. Very much appreciated!!!!
Thank you for taking the time to leave this review, L. Thank you for sharing your experience with our team and being able to get a swift resolution that satisfied your needs! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
10+ years of unsatisfactory service finally ended. Kept getting trapped into extending with them when something went wrong (we can fix this for you) but you have to sign a new 3 year contract. At first repair calls were free, then reasonable and then ridiculous. The techs were coming from Redlands, CA or Phoenix Az area. They would schedule out 2-3 weeks so the tech could handle several customers in one trip. In one case the problem reoccurred very shortly after (1-2 hours) the tech was here. He had given me his cell # so I called him and he said he was almost home, couldn't come back from Redlands, call and get rescheduled.
In another case we were travelling on East coast when my neighbor called, 3am, and said Fire Dept wanted to force entry, they were at my house for the third time that evening, dispatched by Brinks. They couldn't find a fire and had used an infra red camera, but had to respond if the alarm company called. I called Brinks who said they had to call if the smoke detectors went off. I simply asked to have my alarm disabled for 24 hours until I could deal with it, No, was the answer. I convinced the Fire BC not to respond anymore for 24 hours, called an electrician friend who met the lady feeding the cats at the house the next day and disabled ALL the smoke detectors, which I replaced when we got back home. By the way they charged an extra months service when I went with another alarm company and didn't give them 30 days notice when I changed over, even though my contract had expired three months ago and I was monthly only, it was in the contract.
Hello Dwayne. Thank you for bringing your concerns to our attention. We are sad to hear you have moved on, but we're happy to assist you if you need further assistance with your Brinks Home account. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 31, 2025
We called for a tech support and it went great. Tech was very knowledgeable and courteous. Very happy with Brinks.... We have been with Brinks for over two years. Their service and response time is excellent.
Thank you for taking the time to leave this review, Mobility. Thank you for being a loyal customer and sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I was very pleased with the customer service trying to help me troubleshoot the problem with my security system. They walked me through step by step. I also was was given opportunity to add other services.
Thank you for taking the time to leave this review, Paula. Thank you for sharing your experience with our team and being able to get your technical concerns resolved, providing a pleasurable experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
We've always loved Brinks & the last 2 service reps I had were so great, one was Tristauna customer service, & a day later Rebecca in loyalty program. Both ladies were so kind & patient. They helped me with my concerns & gave me a quick solution to my question. Both were very helpful & knew their jobs. Thank you for hiring great staff. Deb
Thank you for taking the time to leave this review, Debbie. Thank you for sharing your experience with our team and letting us know how well your experience went on both occasions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I called in regards to a faulty sensor and was thoroughly helped from troubleshooting to recommendations. They also helped me set up my online account, as I didn't have one yet. They were courteous and got me on track to make any future contact easier!
Thank you for taking the time to leave this review, Candy. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
Angel was so patient and helped me with both signing on to my laptop as well as using the app on my cell phone, even though that was not why I initially called. (I had called to inform Brinks that my windows were being replaced in my home and he needed to set up the monitoring situation accordingly.) He walked me through everything and things needed to be updated since I had not been on the website or app in over 2 years. Then again, I didn't need to because Brinks was always monitoring the situation.
Thank you for taking the time to leave this review, Dottie. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
Every time I have an issue or can't figure out something, BRINKS representative or salespersons are right there, explaining it to me and making sure that everybody's on one page. Had a problem with motion detector, resolved easy and quickly. Great support team.
Thank you for taking the time to leave this review, Yevgeniy. Thank you for sharing your experience with our team and being able to get your technical issues resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I needed help replacing a defective sensor and troubleshooting my alarm app that was no longer functioning properly. The kind and knowledgeable associate made sure that everything was taken care of before I got off of the phone. Another happy customer!
Thank you for taking the time to leave this review, Elisamuel. Thank you for sharing your experience with our team and being able to get your technical issues resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 30, 2025
I Highly recommend Brinks Home Security because First it was Protect America, shortly Brinks brought them out and I'm happy Brinks did!!! My equipment was becoming outdated, minimum to no technical support, so technically Brinks is the first and only Home Security System I trust and prefer! I highly recommend!!!
Thank you for taking the time to leave this review, Iscummngs. Thank you for your recommendation and praise! We are glad that we have the opportunity to provide a great experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 30, 2025
I called with a question on my medical alert button. He was very nice and understood what I was asking. He got me over to a Tech representative who also was nice to speak with. It was taken care of very quickly. Tested and works fine. I have called before and the services is great. I would give them a 10 if I could!!!
Thank you for taking the time to leave this review, Sandy. Thank you for sharing your positive experience with testing your medical alert device letting us know that your overall experience is 10 stars! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 29, 2025
Your service was fine. I never had to use it, so I don't know how quick it would have been. Nor how thorough. I don't know anyone else that has used your service, so no one to compare it with. Thank you.
Hello Dorothy. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 29, 2025
Our security system cameras stopped recording. I did not know if it was because of loss of Wi-Fi or power. I called Brinks and the representative was very helpful. Since you had to be at your home to reset the cameras and I was not in the state I called Brinks a second time and told them that my daughter was going to be able to go to the home. After I authorized her to talk to them. She called them and they told her how to get the system operational. I have been using Brinks for several years and I am extremely happy with the security system.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your story with how we were able to work with your daughter to resolve the offline cameras while you were out of town! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Cedric was absolutely amazing - not only did he connect with me, he was able to resolve an ongoing issue I’d been having for months!! Cedric was knowledgeable, and extremely patient with me. He walked me through the issue I was having and was able to resolve the issue in record time!!
Thank you for taking the time to leave this review, Reisa. Thank you for sharing your experience with how well Cedric assisted you with your concerns and provided a amazing interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
It was such a please talking with your agent Keisha today. She was very patient and helped me resolve my problem and also helped me with getting my camera and information correctly set up correctly. Up until now I didn't know that I could get a check up monthly. At age 75, AI can never replace human interaction. Kudos Brinks for the improvement from my first interaction.
Thank you for taking the time to leave this review, Beverly. Thank you for sharing your experience with how well Keisha assisted you with your camera and provided a pleasurable interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
The technician in both installing and customer service were extremely helpful and knowledgeable. Thank you! They helped us get the app up to date and helped me with moving my system from one house to another
Thank you for taking the time to leave this review, John. Thank you for sharing your experience with how well the relocation of service had been! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Porscha with Billing services was a wonderful, polite and patient representative. Porscha is courteous, responsive and very professional. She assisted me with all my concerns and did not rush me through the call. Thank you Porscha!
Thank you for taking the time to leave this review, Jim. We enjoy hearing comments like this! Thank you for sharing your experience with Porscha! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Arion was exceptionally nice, accommodating, and respectful. He went above and beyond to make sure I was pleased with the outcome. I would definitely recommend Arion for recognition. As for Brinks, they have been a good company to work with.
Thank you for taking the time to leave this review, Athena. Thank you for sharing your experience with Arion and his excellent service that he provided you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I have had Brinks for years and when I signed a 3 year contract that they said was "locked in" the price was immediately raised. Despite that I have kept the service and had no issues until now. Yesterday I received a call that said "an unidentified signal" was coming from my home. I did not answer the call since we were home and the alarm was not even activated. The police showed up at my house and I called Brinks to see what happened, they had no real answer for me saying it was likely a "glitch"?
It happened again a couple hours later and I called again and was transferred a few times until I got a nice young woman that said it was an issue on their end and they would put an alert in my account so that if this "unknown signal" comes up again they would ignore it. This makes me nervous. What if I am not home and this happens again? I understand that issues can happen but this has completely shaken my confidence in their ability to properly protect my home. I will likely not renew my contract with them when it is done in a few months. I can't trust a company that not only raised the price right after I signed up, but can't even figure out where a false alarm is coming from when it is not on my end. That all said, most of the employees I have spoken with over the years are very caring and helpful.
Hello Diane. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with the false alarm issue. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 28, 2025
Fast and Friendly help.... Today he helped me quick.... He was so Friendly, was really nice. Normally when I call they are not Friendly at all, just rude. I think his Name was Daniel. He was awesome. Still waiting for the email. But otherwise awesome.
Thank you for taking the time to leave this review, Gaby. Thank you for sharing your experience with our team providing a friendly experience for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
The associates that I have dealt with have been extremely helpful and definitely have the customer service skills. Very professional and knowledgeable. They were a pleasure to deal with starting with RC San **, Mgr. Mark **, Technician, Nick technician and Tristana phone rep. They all exceeded my expectations. Kudos to all!!!!
Thank you for taking the time to leave this review, Irene. Thank you for sharing your experience with our team providing memorable experience for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I called in for our smoke detector. It was beeping and I was not sure how to change the batteries. The tech that I spoke to was very patient and walked me through how to take down the unit, replace the batteries and re-install the unit. Thank you so much. I appreciate the great customer service.
Thank you for taking the time to leave this review, R. Thank you for sharing your experience with our team providing easy steps to resolve your technical issue! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I've been with Brinks Home Security over 5 years. Excellent service. Give 5 stars and staff very professional. Well I most recently cyber attack online since 8/29/24. Hackers has control on my cameras. I will getting with private internet co who swipe my internet to stop the attack. If the security co can have more online anti virus online and probably the cameras system where the hackers can not mess with others private cameras account with more security accounts online because hackers are messing with lots of companies, data breaches, etc. BY having a strong data security system with anti virus and alerts when there are activities can not hack into customers accounts. Thank you M **.
Thank you for taking the time to leave this review, M. Thank you for sharing your experience and we will take your feedback our team to further consider this in the future. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The service was great when I started over 18 years ago. My system became outdated and after 18 years of service Brinks refused to upgrade my system at a reasonable cost. In fact they wanted to charge me more than they wanted for a new account. They wanted to charge a large amount to even come out and service my system. At one point they said my system was so outdated that they couldn't service it and that I would have to get a new system with no discounts. After 18 years of service this was the treatment they give to long term customers.
Hello M. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to help and get you the best offer possible. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly. - Paul H.
Reviewed March 27, 2025
Therese ** was the young lady that helped me today, and she was most helpful getting me a copy of my alarm certificate, needed for my new Insurance company. I needed the certificate today and she sent it to me while I was on the telephone making my request. She was very courteous and very efficient.
Thank you for taking the time to leave this review, Paul. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The Representative Raquel was very helpful and professional on handling my issue. I appreciated the service and my issue was settled with one phone call. I look forward on having the same experience in the near future. :)
Thank you for taking the time to leave this review, Alicia. Thank you for sharing your experience with our team and getting swift answers and solutions one interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
I needed help from the support team with several areas in my home. The support agent she was sooo helpful, patient, understanding and kind. After we tried troubleshooting she was able to schedule appt. with a tech to come out. The agent let me know that my contract had ended and she could renew my contact with a new offer and save me some money awesome. Thank you for wonderful service.
Thank you for taking the time to leave this review, Tyrann. Thank you for sharing your experience with our team and getting some savings in the process! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The agent was very professional and understanding of our situation. He assisted without any hesitation. The automatic system wasn't working properly and we couldn't pay the bill like normal. He was helpful
Thank you for taking the time to leave this review, LaTonya. Thank you for sharing your experience with our team and getting a swift solution for your billing concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
We currently have the Brinks Home Security System installed on our house. I needed technical support advice as we are replacing all of our windows on the ground floor. The Tech Support person took me through the steps to make this transition and how to check the system once the transition is made. He was very friendly and thorough.
Thank you for taking the time to leave this review, Jeff. Thank you for sharing your experience with our team and getting clear answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
I have been with Brinks for a long time and I am happy with your customer service Rep Tiffany, she was professional and handle my temporary account change very fast and then lower my monthly rate. Great Job...
Thank you for taking the time to leave this review, Byron. Thank you for sharing your experience with our team member Tiffany and getting swift answers, solutions, and a better rate! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
This young lady walked me through a really dumb situation: The plug for the camera had become unplugged from behind a couch in my guest room! I had no clue! She walked me through every step, helped me delete something I didn't need and had me back online in no time! She took great care of me!!
Thank you for taking the time to leave this review, Michelle. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- brinkshome.com
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