Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 22, 2025
Jody ** was wonderful; she gets (5) gold stars! I called in to discuss my monthly/services and (or) rate. She was able to reduce my monthly rate by extending my contract. Thank you for helping me solve my problem. Please continue the excellent level of Customer Service skills, it didn't go unnoticed. Happy Customer....
Jacqueline
Thank you for taking the time to leave this review, Jacqueline. Thank you for sharing your recent experience with Jody and how she was able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 22, 2025
I set off my alarm for the first time by accident and realized there were several things about my system that needed to be tweaked. Among other things it was beeping without telling me why. First I tried the chat, that wasn't at all helpful. On the phone it took a very long time to get through a gauntlet of robots but I eventually got through to a human being who was absolutely wonderful and solved all my problems. He gets 5 stars. The robots get -1.
Hello Linda. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
Brinks is expensive, but I will say the camera quality is amazing, had major hiccups setting up. Took a few months to get it resolved but, after the issues got worked out I have been very happy with brinks overall. The Support team is very helpful when you have issues and if you're not fully satisfied ask for the executive team. They will fix it. The only flaw I have is the response time when they alarm goes off is way too slow and could cost valuable seconds in getting you help. They need to improve that.
Hello Davey. Thank you for rating us. We are happy to assist you if you need any help with your account. We can address these with you to make the system work better for you. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
The technical support agent was courteous, and knowledgeable of the equipment and system and remotely in a few minutes solved my problem with my cameras. I am very thankful and pleased with this service.
Thank you for taking the time to leave this review, Mathias. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I had an entertaining and positive experience with every human interaction I had. I joked about being transferred.... Very professional folks at every step. If the installation is as smooth as the order process was they definitely get my highest recommendation. Thank you Brinks.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to provide a great customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
I have been with Brinks since 2014. They raise the rates without telling you. They claim to send an email, but funny that I've never received one of these emails (I do get other Brinks emails). When I call in, I'm told they emailed me on XX date, but when I say I never received an email, they respond with 'Did you receive something in the mail?'. OK, which is it - you emailed me or you USPS mailed me something? Funny that they have a date of the email, but then really don't seem to know how I was supposedly notified.
Then, today, the first rep said I was on a 'month-to-month contract', but when he transferred me to another rep, they stated that to be on a 'contract', you're signing up for a specific term. So, you have two different 'contracts'? Also beware that if you sign up for a 'contract', you cannot cancel, UNLESS you want to pay for the remaining months. I WAS NOT TOLD THAT, but luckily I work in procurement, so I knew to ask. Again, trying to catch people on the sly - seems awfully shady! I won't be looking for another service, if this is how they treat someone who has been with them since 2014.
Hello Susan. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 21, 2025
We moved to another state while still under contract with Brinks. The reinstall went well with few exceptions, no fault of the installer. The service system works smoothly and the agents very knowledgeable and compassionate.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our team and how we have been able to help move service to your new home! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Brinks service consultant was pleasant, professional and successful in addressing my issue. My issue and question concerned how can Brinks better help me recognize their number and notification when calling about an active alarm at my property?
Thank you for taking the time to leave this review, Curtis. Thank you for sharing your recent experience with our team and how we have been able to help address your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
The representative was helpful and resolved my issue and answered my questions. From the moment the call started, they demonstrated patience, professionalism, and a genuine willingness to assist. I truly appreciated how they took the time to carefully listen to my concerns without rushing me or brushing anything off. Every question I asked—no matter how small—was answered thoroughly and clearly, making me feel confident and informed about the next steps.
What stood out most was how courteous and knowledgeable they were throughout the interaction. Not only did they address the issue I initially called about, but they also went above and beyond to make sure there were no other potential concerns. Their ability to explain things in a straightforward manner really helped me understand the situation and feel more comfortable with the resolution.
In today’s world, it’s rare to come across a customer service representative who is both technically skilled and genuinely kind. This experience left me with a very positive impression of Brinks as a whole. Thanks to this representative, I feel valued as a customer and confident in the support I receive from Brinks. Please extend my thanks and appreciation to them for their outstanding service!
Thank you for taking the time to leave this review, Felicia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
Excellent experience, extremely helpful and understanding. I called in to ask some questions about my account and I received a quick answer with a follow-email and instructions on my next steps having to do with my specific request. Very pleasant experience and personnel.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
My service call today was handled with patience and concern for our well being. It was efficient and successful. There is always a quick response. We have felt secure with this protection. We higher recommend it.
Thank you for taking the time to leave this review, Doris. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 21, 2025
In my recent experience, tech support was exceptional. I was cheerfully and slowly walked through the problem I reported until all was resolved. And then the representative asked what else he could assist with, helping me with testing matters and battery replacements. He helped calm and reassure me in an unrushed call.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I had to reconfigure my entire security system due to a change in internet settings. I was not able to figure it out so I had to suck it up and call customer support for assistance. Demetri was incredibly knowledgeable and patient! Knew exactly how to maneuver the system to best help my situation. Calling customer support should always be this direct and quick. He even went above and beyond and figure out how to add an old z wave device that had be out of use for two years!
Thank you for taking the time to leave this review, Hector. Thank you for sharing your recent experience with Demetri and how we have been able to help resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
Excellent customer service. Called to verify system was operational and monitoring company was receiving signal. The system was operating as expected. Reassuring to know their customer service is supportive.
Thank you for taking the time to leave this review, Lita. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
I signed a contract in January. Only the control panel was installed with the promise that the cameras were back ordered. It is now April and my system is not completed. I know it's not Brinks directly but I am paying for a incomplete service.
Hello Kathy. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will be able to further assist you. - Paul H.
Reviewed April 19, 2025
Ms. ** was extremely courteous & personal assistance me. I was very nervous because I didn't quite understood the direction she was related to me however, after she sense I was nervous she kindly explained to me that it will be okay that I could take my time & together the task was accomplished. I had procrastinate for months for fear of not knowing how to solve the situation. Thank You, Ms **. You are so courteous and kind. I won't wait as long pondering on should I call Brink with my situation ever again.
Thank you for taking the time to leave this review, Polyneisia. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 19, 2025
First I would like to say when I originally called I had every intention to cancel the service. Then there was Gail. She was so personable, friendly, and knowledgeable that I decided to renew my contract. I am a 24 year customer. Thank you Gail for your kindness, it is very hard to find in this world we live in today!
Thank you for taking the time to leave this review, Vicky. Thank you for sharing your recent experience with Gail and how she was able to provide a type of service that you saw to be genuine and trustworthy! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
The agent was very helpful in resolving my alarm issue. She had real good product knowledge which made resolving my problem a lot easier and quicker. Thank you for having this caliber of employees that take care of our issues quickly and professionally.
Thank you for taking the time to leave this review, Ruben. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 18, 2025
I changed network carrier and Brinks Rep on the phone was very attentive, responsive, patient and very knowledgeable with the walk process. I learned a lot at the same time. Definitely would recommend Brinks to everyone.
Thank you for taking the time to leave this review, Will. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
I was having issue with my doorbell, not being able to hear it when someone was at the door. I explained that if I was in my bedroom, I wasn't aware that someone was at the door. After explaining my problem to customer service and the fact that I am not very good with my phone, the young lady whom I spoke with was very helpful. I felt at ease as she worked on my problem. I would recommend Brinks any day to any that has an issue with technology.
Thank you for taking the time to leave this review, Cheryl. Thank you for sharing your recent experience with our team and how we have been able to help resolve your doorbell issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Appreciate her working with me to lower rate and term. Rising costs are everywhere and any money saved it much appreciated… Debated on actual need of service because of cost. She was most helpful and very appreciated by us.
Thank you for taking the time to leave this review, Thomas. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
The representative of I spoke to on the phone about a list of problems with my system was incredibly patient, knowledgeable and helpful. She knew exactly how to remedy the problem and we were able to do so jointly on the first try. Excellent service! She should get a promotion or a raise, or both!
Thank you for taking the time to leave this review, Alfred. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Sheila at Brinks customer service was professional, kind and knowledgeable. She helped us with options for an upgrade and how to navigate a remodel. Wonderful to chat with a kind human rather than an automated service. Wish all companies had people like Shelia working for them!
Thank you for taking the time to leave this review, Tammy. Thank you for sharing your recent experience with Shelia and how she was able to help resolve your system concerns traversing the remodel and providing options! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 17, 2025
Excellent security system & technical support! Had issues with my door bell camera not working. The Technical Support was very knowledgeable one troubleshooting the issue! She was very professional & patience with all my inquiries. A+++!
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experience with our team and how we have been able to help resolve your system issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I was considering Brinks to provide home security service. My sales agent, Luis **, never got back with me to schedule my installation. I emailed him to follow-up with him regarding the day and time and he said it would be Monday April 14th between 12:30-5. When nobody showed up that day I contacted him & his manager, Alex **. I was unable to reach them so I called Brinks directly and they told me the installation was for Thursday. I explained to them that I had a email from Luis with the day & time for Monday from 12:30-5.
I later that evening spoke to Luis & Alex and they played dumb, I'm not sure they were playing though sting that the installation was scheduled for Thursday. I explained that I have the email that said Monday & that it is a legal document. I forwarded this to Alex, the Sales Manager expecting him to help, since he is the Sales Manager. He was less than helpful and extremely rude. He said it the installation was scheduled for Thursday. I explained that we took Monday off work for the installation and now you expect us to take another day off when it was your mistake. I asked for a Saturday installation and when I didn't hear back from him I called Brinks myself.
After numerous hours and phone calls with Brinks the scheduling department was able to get me a Saturday installation. I asked Alex to cover the remaining balance for the new keypad and he replied that he already went above and beyond to get me a Saturday installation. I explained that I got the Saturday installation and I did his job and he had nothing to do with helping me get the Saturday installation. Not once did they ever apologize or admit they made a mistake. I asked him for his Manager's name and phone number and I never heard from him again. I will now be using Brinks for many reasons. I would recommend that you stay far away! Of this is how they treat potential customers, I can only imagine how horribly they treat their current customers.
Hello Kip. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 16, 2025
Customer service representative was very helpful, delightful just a pleasure to speak with. Although I called to cancel service due to financial struggles, she offered an alternative resolution but she was not pushy at all.
Thank you for taking the time to leave this review, Sandra. Thank you for sharing your recent experience with our team and how we have been able to provide an alternative and resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The representative I spoke with today was very kind and helpful. She was patient in getting my situation resolved especially since I was have technical difficulties between my phone and computer. I would recommend her.
Thank you for taking the time to leave this review, Dianne. Thank you for sharing your recent experience with our team and how we have been able to resolve your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I called into the monitoring service to place my alarm in test mode so I could change the batteries in my key FOBs. The young lady that assisted me stayed on the line and walked me through a test of my system after I had replaced the batteries. I initially had worried that there would be a tamper alarm given when I opened the back of the key FOB. She was very kind and patient with me as I prepared my home to test the alarm system arming/disarming of our system utilizing the key FOB after I had changed the batteries. She remained on the line until I was fully satisfied with her knowledge and service.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through your iteraction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
I would recommend Brinks to anyone who asks for a referral. They have always been professional and courteous in my dealings with customer service. We have never experienced any kind of problem with our system. We have always had a quick response when we have dealt with customer service due to concerns on our part. When it came to cancellation the representative we dealt with was nice. I am so glad because the new service that we were pushed into hasn’t responded to any of my requests since we signed with them.
Thank you for taking the time to leave this review, Charla. Thank you for sharing your recent experience with our team and how we have been able to make your experience great all the way through! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 16, 2025
The agent was very helpful in explaining the terms of my contract. Brinks has been an important part of the security of my home. They are fast on receiving the alarm, even when it was just my dog, and helping to improve the usage of the sensors.
Thank you for taking the time to leave this review, Jun. Thank you for sharing your experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The battery in my door sensor needed to be replaced and the alarm system kept giving me a warning message. I called customer service and got an immediate response. I had never replaced the battery and was nervous about handling the task and the alarm going off. The representative was receptive, patient and told me they would stay on the line to walk me through it. Fortunately, I had a battery, they were ready to walk me through the process without my alarm going off. I was extremely satisfied and it went quicker than I thought.
Thank you for taking the time to leave this review, M. Thank you for sharing your recent experience with our team and how we could help resolve your sensor battery issue swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I am a new customer to Brinks. Two months into my coverage, I feel I'm at home with the correct alarm company. I inherited a 20-plus year alarm company relationship via my parents' choosing. It was good. However, they never attempted to try to update the coverage so when I took over a whole new world opened for me. I went through a brief "hiccup" process with two other alarm companies before a "perfect timing" door-to-door effort on the part of a "go-getter" and very nice Brinks Area Manager, named David **. Gave me his best-selling points of what he could improve on with my home security based on any prior experience I had had. I was very pleased with the professional, knowledgeable, and caring persona that David ** presented to me. Just as important, I spoke to my neighbor for additional feedback prior to my pending appointment. She stated she was very happy with the setup and service she continued to receive from Brinks.
Fast forward to my experience today. I had the wonderful pleasure of speaking with an exceptional young lady named, Mari, who was a Tech Support Level 3. She was informative, very thorough in explaining the one thing I wanted and needed to add to my alarm setup. Matter of fact, Mari was downright delightful! By the end of our conversation which began as a quick billing question, which she answered successfully. By the end of our short conversation, I happily had a Brinks alarm system warranty added to my monthly billing. It only cost me $16 ($15.99) more a month. But more importantly, Mari had a gift for explaining, in layman's terms, the advantages of having a warranty vs not. Mari made my day and I told her she is such a blessing to the Brinks' family. I hope they value both her and David ** presence. I do. And I expect to enjoy a long and enjoyable relationship with this company. Thank you, Brinks!
Thank you for taking the time to leave this review, D.A. Thank you for sharing your recent experience with our team and how we provided you with an excellent customer experience as a whole! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The technician Nicholas was very professional and patient with my issue of the smoke constant beeping. He was very informative and assisted in helping me troubleshoot the problem. Problem resolved currently. Technician instructed me to call for additional assistance when new smoke detector is installed.
Thank you for taking the time to leave this review, Sheneek. Thank you for sharing your recent experience with the tech and how he could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
The customer service representative did a wonderful job addressing my IQ Panel issue. From my understanding, a needed reboot push was needed to get the panel back online. As it turns out, a software update patch also needed to be done upon further investigation. My IQ panel is back online and working great. Thank you Brinks family!
Thank you for taking the time to leave this review, Myriam. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was frustrated with the support and service I was getting concerning my sensor. Sheila in customer helped me resolve this issue and calmed my frustration. With her recommendations and excellent service I will be getting my sensor replaced. She restored my faith in people helping people!
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experience with Shelia and how she could help resolve your equipment issues , providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2025
I was quite pleased with the service I had received. The technician was very helpful, knowledgeable and patient. She had my camera back online within minutes. I truly appreciate her!!! Keep up the good work!!
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
So my panel won’t connect to radio signals so they say it’s a faulty panel which I have to purchase $500. Mind you I’m with Brinks for 8 years, not happy. I can understand if it’s broken or damaged but it’s radio signal connection so why I have to purchase a new one.
Hello Das. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Have been trying to contact someone since the first couple days I had the basic system installed. Now I'm stuck for 5 years with something I won’t use or pay 2k to cancel. This company is a joke. False advertising and not worth the money at all.
Hello Jenny. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
I was in need of getting my alarm permit which was needed for the area in which I live. I was advised to go to a website which then took me to crywolfservices.com. After 4 attempts of trying to fill in the info, I kept getting the response "denied". So I called Brinks back and spoke with Ashley **. She could tell how frustrated I was. She figured out it was probably because I was using my cell phone instead of my ancient desktop computer. I apparently wasn't seeing everything on my screen to complete it. At any rate, she went over & above her duties (in my opinion), went to that website & filled out the registration for me! Almost immediately, I received the much-needed alarm permit nbr. I cannot express how much I appreciated her help, and hope her boss and company realize how valuable an employee she is. More companies need good employees like her. Thank you again, Ashley! You are wonderful!
Thank you for taking the time to leave this review, Sharon. Thank you for sharing your recent experience with Ashley and how she could help resolve your permit issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2025
The service that I originally purchased was through a different provider and then was bought by Brinks. I did not have any issues with the service itself. Changing internet providers became a challenge to get system to connect. The issue I have is, cancelation is done electronically, yet I was told it takes 30 days to cancel service. This means that I am being charged additionally, which is not right. The date of cancelation should be when it is requested period.
Hello Eric. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 14, 2025
Extremely polite, professional and attentive to my needs. Pushed sales and options without being disrespectful. Did not rush me for time. This is how every customer service interaction should be. I was thinking of cancelling my service but this interaction/experience has definitely given me pause.
Thank you for taking the time to leave this review, Fawaz. Thank you for sharing your recent experience with our team and how we could help provide a great experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
I spoke to a representative by the name of lucky. He was very informative and helpful and was able to smoothly assist in getting me what I needed. She was also patient in assisting in scheduling a tech to come out
Thank you for taking the time to leave this review, Mrs. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
The agent was courteous and Helped me with my request. I struggled the evening before and they were able to take care of my issue quickly and efficiently. My weight time was also not long which was great.
Thank you for taking the time to leave this review, Ashley. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues swiftly, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We received the contract we signed 2 years ago when ordering this service. No recent contract of new 2 year contract 2025 indicating $10.00 monthly discount promo. Auto pay, no receipt for 2 year discounted price. Please send this confirmation to this email!
Hello Jeanine. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
Manny was absolutely the best customer service rep that I have EVER dealt with. He was very patient and very well learned. He walked me through all the steps to get me up and running again. I was blown away by his knowledge. I would give him 5 Stars all the way!
Thank you for taking the time to leave this review, Andrea. Thank you for sharing your recent experience with Manny and how He could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 12, 2025
We’ve had a pending alarm installation at our cabin in Fountain Lake, Arkansas since October, 2024. It is now April, 2025. Despite two installation attempts with the wrong equipment and many attempted calls to rectify the situation, we are having difficulty getting someone to return our calls in a timely manner and to follow through with things promised. In desperation, yesterday we reached out to the initial sales person who was very apologetic and promised that he would figure out what was going on and someone would call us by the end of the day yesterday. Once again, no one called. We’re loyal Brinks customers (we also have a system at our primary home) and would love a resolution. Can someone from Brinks please help? We want Brinks to finish the job they started. We simply need someone responsible to oversee the final steps.
Hello Kim. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 12, 2025
I needed to test my security system, it failed. Contacted Brinks, the young lady was very helpful. The conclusion was I needed a new panel. Decided to use it as a deterrent until I could replace it. I can still arm and disarm the system, it's just not communicating with Brinks, but I do also have security cameras.
Thank you for taking the time to leave this review, Cora. Thank you for sharing your recent experience with our team and how we could help target your equipment issue, providing a temporary solution until it is replaced. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
Staff was helpful at first but after contract completion would not allow me to cancel contract. I tried verbally twice and in writing twice to cancel and they would not cancel. now 4 years later they are acknowledging that I can cancel. I have not had a contract for 6 years. Early customer service was horrid but the recent service was polite, cordial, correct and helpful. They stated their company's position and acknowledge my issues. Still have not received promised documents to cancel account.
Hello Jeff. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 11, 2025
Brinks tech support via phone was superb. The representative helped me resolve a couple of issues I was having with my equipment. The representative calmly and pleasantly walked me through the steps to get my front doorbell working again and we were able to test a motion detector. My system is back up to 100%. Thanks so much for the support, Brinks!
Thank you for taking the time to leave this review, Coleen. Thank you for sharing your recent experience with our team and how we could help resolve your equipment issues, providing you an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
System was causing false signals. They were very courteous and patient in finding the problem. They found the trouble and replaced the faulty motion sensors with new units. Very happy with their service and response. Thumbs up. They showed me they cared about their customers.
Thank you for taking the time to leave this review, Jerry. Thank you for sharing your recent experience with our team and how we could help resolve the false signals providing an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
The electric company was going to turn elec off. They were there to put a larger box to count for the new two houses being build. Brinks said they would take note that my alarm would be off and that I would call back when elec was put back on. They doubled check my system to make sure all was good.
Thank you for taking the time to leave this review, Rebecca. Thank you for sharing your recent experience with our team and the agent's ability to enable us to plan for your temporary outage and an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 11, 2025
We needed to replace two motion sensors in our building. I was on hold for nearly an hour and a half and the person I spoke to said I needed technical support. I was transferred and was again placed on hold and then hung up on. I then called on a second occasion, this time I was on the phone for nearly two hours transferred three times and hung up on again. I should have received a call back but never did. The sensors are still not active.
Hello Tom. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
I called regarding my issues with alarm system. The again was behind helpful and very polite. Understanding my issues and solving them so good that I would not expect before talking to her. Thank you again.
Thank you for taking the time to leave this review, Victor. Thank you for sharing your recent experience with our team and the agent's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
No I would not recommend services. The contract is not what I was told. Their contracts are for five years. I was told 1 year. In Addition the original DocuSign documents were gone. I have a copy that states 5 years. I'm not satisfied with this company. I called for sensor issue to be told there's additional fees.
Hello T. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The agent that helped me was great. She knew exactly what I needed and did it quickly. Because of her, I would recommend Brinks to my friends. Her voice volume was a little low, but I think that was on my end. 5 Star service.
Thank you for taking the time to leave this review, Ernest. Thank you for sharing your recent experience with our team and the agent's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Contacted tech support to confirm smoke detector was on-line following battery replacement. Received a notification that it was installed improperly but all seemed ok. Service tech was very responsive and professional. Able to confirm everything was working properly.
Thank you for taking the time to leave this review, Tom. Thank you for sharing your recent experience with our team and our ability to provide an excellent customer experience confirming that your equipment was working properly! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
Stay on top of your plan. We've been a part of the Brinks family for years but recently cancelled because the price kept going up. Apparently our plan expired in 2019 so the price kept going up. When I went to cancel they offered to cut the price to about half what I've been paying. Thinking about all the money they have gotten from us since 2019 made me so mad I'll never use them again. Very sad because we were happy with all of our years of service with them.
Hello Tracey. Thank you for bringing your concerns to our attention. We are happy to assist you if you need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 10, 2025
The service representative I spoke to today, Yuri, was very helpful and made sure that I received the email sent before she got off the phone with me. She made the business that I was attending to painless and she was very professional while still keeping a friendly and inviting attitude. She is an asset to Brinks and your customers.
Thank you for taking the time to leave this review, Teresa. Thank you for sharing your recent experience with Yuri and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 10, 2025
I called Brinks customer service to inquire about an email offer to lower my monitoring rate. Ashley answered and provided a very professional pleasant explanation about the offer which I accepted. I was very pleased with my interaction.
Thank you for taking the time to leave this review, James. Thank you for sharing your recent experience with Ashley and her ability to provide an excellent customer experience and taking advantage of a great offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I called to get a quote on getting the new keypad lock for 3 doors. The representative gave me the quote and then tested my system. The call was done in a quick manner and very professional. I was satisfied.
Thank you for taking the time to leave this review, Angie. Thank you for sharing your excellent experience with getting a quote and system checkup in short time-span! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I couldn't be more pleased with the customer service overall. From the initial call, to the installation, I was very pleased. I would certainly recommend a similar system for the security minded person..
Thank you for taking the time to leave this review, Bill. Thank you for sharing your recent experience with our services to provide an excellent customer experience and recommending us to others! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Fantastic service, on time whenever I call, whatever you want you can order over the phone, if you have any questions you can call, if you miss your appointment for a technical problem just let them know and they will have a tech follow up.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your recent experiences with that our team always here to help! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative was knowledgeable and kind. They showed patience as I was attempting to rectify everything on my end. And lastly, the process was fast. Thank you for all of your help. I will definitely recommend to friends and family. And will consider this company as move into another property. Keep up the good work.
DS
Thank you for taking the time to leave this review, Dee. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and recommending us to friends and family! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I am totally disappointed of this company brick. No communication to the customers, no help from the customer. Even managers, they can't even help customer. It took me 3 phone calls to get cancel and someone from supervisor or management to help me. This is completely disgrace. I don't understand how your company is still in business😡🤮
Hello Edwin. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
She was very knowledgeable and helpful. Raylin has a Godly spirit that is very warm and welcoming. Thanks Raylin for the great Customer Service.
Thank you for taking the time to leave this review, Margie. Thank you for sharing your recent experience with Raylin and her ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Very thorough and helpful customer service. Solved our issue quickly and accurately. Appreciate that it wasn’t a long wait to get a real person. Especially since voice recognition was initially not working well.
Thank you for taking the time to leave this review, Rachel. Thank you for sharing your recent experiences with our team's ability to provide a swift and excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke with was very friendly and made updating my contact information a pleasant experience. She also deleted invalid entries that other representatives declined to do. In addition, she initiated a rate reduction offer that I had [previously, unsuccessfully, attempted to get based on email offers I had received
Thank you for taking the time to leave this review, Carl. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience and getting help to apply your offer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
I was on the phone with Zina for my entire lunch break. She was determined to rectify my issue. Absolutely Amazing customer service. She should be a team lead or something. She was very helpful & nice.
Thank you for taking the time to leave this review, Erica. Thank you for sharing your recent experience with Zina, providing great customer care and resolving your issues! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
The representative I spoke to was knowledgeable, friendly and patient. We were not able to fix the problem but she arranged an appointment for a tech to come to our home and assess the situation. Hopefully, we can get the problem resolved soon.
Thank you for taking the time to leave this review, Jewel. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience although an appointment was needed! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2025
Switching from Brinks to a local provider for two main reasons. Service was on the whole middling, but one experience last year was so astonishingly incompetent, which has stuck with me ever since. Bordering on gaslighting me about the plain meaning of English words when explaining to me a really stupid feature of the application about auto-deleting old recorded camera clips when reaching the monthly clips limit.... The details aren't important. It was horrendous.
The second reason is that the monthly pricing is set completely arbitrarily, based on what they perceive they can squeeze out of you, and then gradually quietly ratcheted up until you decide you don't want to deal with it. I was paying almost $50/month, until I called and said I'd like to discontinue, when they reset my rate to $18/mo, but over the last 2 years it's climbed again (without any notifications) to be $42/mo. When I called just now to say I'm cancelling, they said "Oh, you can have $25/mo, if that will help." I said no thanks. I know it's "only business" but I absolutely hate being treated this way.
Hello Maxim. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns and previous experiences, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 9, 2025
Customer since mid 2000's. Service, products and customer service has declined considerably. As soon as my contract is up, I plan to switch companies. If the system should fail, I plan to not use the alarm system and ride out the current contract instead of spending costly service call fees versus buying out the contract for approximately 1K.
Hello Cheryl. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
The reps I've spoken to all have been short, unfriendly, uncaring, mentioning one needs to have a service rep for a home visit. Their immediate answer is there will be a charge of X number of dollars in order for that to happen. Even though the problem is with your equipment.. I am quite angry and disappointed to have gotten involved with your Co. Your sales rep was so kind and friendly, promised the best customer service, you'd be Johnny on the spot in the event we had a need for you. It just didn't work our that way. . .
Hello Robert. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed April 8, 2025
Spoke with a very lovely person in Customer Service named Janice. She was very understanding of my request and offered a solution. I appreciated her willingness to hear me out and worked with me. Thank you, Janice.
Thank you for taking the time to leave this review, Carmen. Thank you for sharing your recent experience with our team and how we have been able to help resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
The customer service agent was very kind and smart and got me to not cancel the service due to the increase in price. She listened well and customized the service to our current needs. The installation date for the camera replacement is almost right away, much sooner than expected.
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your recent experiences with our team to provide an excellent experience where value was a key factor in your choice to stay a Brinks Home customer! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Jabria assisted me in diagnosing the issue with my Front Door, Wave Smartcode, electronic deadbolt lock and ordered me a new one, which will arrive in 3-5 business days. Jabria also saved me money by signing me up for the warranty on our devices. Great job, thank you Jabria!
Thank you for taking the time to leave this review, Robert. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Customer service personnel was very knowledgeable, helpful & patient to help me understand my account concerns. He really took the time to answer all my questions in a manner that was very easy to understand and made sure my issues were resolved.
Thank you for taking the time to leave this review, Dede. Thank you for sharing your recent experiences with our team's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 8, 2025
Cesar was excellent. He assisted me. Answers to all my questions in a very professional, honest and personable way. I really take comfort in knowing our home is protected by Brinks and excellent service to back it up.
Thank you for taking the time to leave this review, Xavier. Thank you for sharing your recent experiences with Cesar's ability to provide an excellent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Great service, took care of issue in less than one minute. Very polite and helpful. Able to provide me more options and upgrade my system without issues. Excellent Service. I had Xfininity and ADT, Safetouch, Brinks is by war the best
Thank you for taking the time to leave this review, Pat. Words cannot fully express our appreciation regarding how much that we have stood out in your eyes from other providers! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
I spoke with 2 ladies first that was truly confused and not able to help me, one lady the hung up the phone! The 4th gentleman did an outstanding job and was able to resolve my issue. So thank you to the gentleman that finally got it fixed.
Thank you for taking the time to leave this review, N. Thank you for sharing your recent experiences with our team finally able to target the issue and fix it! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
So far, I am enjoying the system; very easy to use; user friendly. Feel satisfied and safer with the system connected to our home. I can see who’s at my front door at all times. I can set my alarm from my phone and cut it off. Love it.
Thank you for taking the time to leave this review, Dr. Dovie. Thank you for sharing your experience with your new system and expressing your peace of mind with our services! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Had a wonderful experience this morning with one of the Brinks security techs. He was very knowledgeable and fast. Helped me set up appointment on my phone and was very patient with me. He explained everything in detail and got our cameras up and working quickly. Would definitely recommend Brinks for all your security needs.
Thank you for taking the time to leave this review, Anna. Thank you for sharing your experience with our team's ability to provide you with excellent service and expressing your recommendation to others! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
The support was great and the staff was patient and helpful. From installation to troubleshooting, my experience has always been top-notch and good quality. I’m happy with my service from cost to reliability.
Thank you for taking the time to leave this review, Camille. Thank you for sharing your experience with our team's ability to provide you with excellent service and expressing your peace of mind with our services! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Amanda helped me after my father passed. She was able to close his account right away. It was very helpful to me. She made it easy and stress-free. He was very sympathetic to my situation. Everything was done professionally and with courtesy.
Thank you for taking the time to leave this review, Mark & Kim. We send our condolences to you and your family. We are glad to hear that Amanda made handling your father's account stress-free and easy for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 7, 2025
Been with Brinks Home Security for 10 years. Never had any issues with it. Will definitely recommend it to anyone. Things just work. The pricing is very competitive too. Best thing is no constant upselling.
Thank you for taking the time to leave this review, Vishal. Thank you for sharing your experience of being a long-time customer of 10 years and recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 6, 2025
We had the BEST experience with a technical representative today. We are technology challenged and she was the most patient tech person I’ve ever dealt with via the phone. She got us up and running in no time at all. We were prepared to spend at least an hour on the phone trying to get back online and we she was able to get us up in 35 minutes. We knew it was going to be a lengthy fix so we put it off. After this pleasant experience, I wish we wouldn’t have done that. We certainly won’t do that again! We’ve had Brinks for 5 years and this was the first time we’ve experienced any technical difficulties with our system. The issue was on our end as we changed internet service so we dreaded getting our cameras linked to our new internet. Alas, it was a successful experience with an amazing Tech Support Rep.
Thank you for taking the time to leave this review, Kim. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you get everything back up in no time! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
I have been a Brinks/1st Alarm (local service provider) customer for almost five years and have received consistent/outstanding customer service, including an incident at my home a year ago. EVERYTHING worked as designed and I am very satisfied.
Thank you for taking the time to leave this review, Robert. Thank you for sharing your experience with our team's ability to provide you with consistently excellent service for the last 5 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
I was helped with three problems in one phone call. First issue was my automatic payments were not being made. He helped me with that problem and then with issues with my sensors. A window sensor was reporting "dead" and then another reported low battery. He helped me through the process of changing the batteries in both sensors. All is well now. Excellent service.
Thank you for taking the time to leave this review, Paul. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you with your billing and system concerns in one interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
Customer service agent very helpful and polite, excellent service. Just great service. Made it easy to understand. Spoke very clear. Very polite. Very patience. When explaining to me how to check my panel.
Thank you for taking the time to leave this review, Karen. Thank you for sharing your experience with our team's ability to provide you with excellent service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 5, 2025
The representative was very helpful and knowledgeable, resolving my issue quickly and efficiently. She was patient, understanding, and explained in detail how I need to proceed to ultimately solve my issue.
Thank you for taking the time to leave this review, Yady. Thank you for sharing your experience with our team's ability to provide you with excellent service and helping you resolve your issue! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
Saved me the time and money from having a tech come out and fix my issue. Michael was very knowledgeable and extremely patient with me (despite my very low patience)). He fixed my issue easily and was very kind and professional.
Thank you for taking the time to leave this review, Kimberly. Thank you for sharing your experience with our team's ability to provide you with excellent service and eliminating the need for an on-site visit! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
I had a great experience. I only stopped my service because I was moving into a condo. Even upon stopping my service, I found the process easy and the person helping me was very knowledgeable and great at their job. I would absolutely get the service again when I buy my next home.
Thank you for taking the time to leave this review, P. Thank you for sharing your experience with our team's ability to provide you with excellent service and We look towards you coming back soon! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 4, 2025
I had a wonderful experience with Brinks, the tech was on time knowledgeable and answered all of my questions and made sure that I was comfortable with the system before he left. I would definitely recommend Brinks.
Thank you for taking the time to leave this review, Tameca. Thank you for sharing your experience with our team's ability to provide you with excellent service and help you become familiar with your new system! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
I just love my Brinks Services!!! To know how well my system run to the customer service I've received when I needed. I've call a few times to get to the right people. And I got two wonderful people 😃. Thank you once again. 💜🩵💜🩵
Thank you for taking the time to leave this review, Brenda. Thank you for sharing your experience with our team's ability to provide you with excellent service when you needed it most! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
Rep was professional, knowledgeable and very engaging. Understood my concern and was able to rectify the issue. Prior to this exchange I was not satisfied with speaking to and the outcome of that call. I have since complained about that issue. However the rep that I just spoke to recently was a great experience.
Thank you for taking the time to leave this review, Gloria. Thank you for sharing your experience regarding past interactions and comparing the growth now with our team's ability to provide you with great service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
Jay and Nehuen provided excellent customer service, including troubleshooting, resolving the problem and offering solutions. Highly recommend! Jay recalibrated the back door camera for optimum visibility and provided a number of upgrade options to improve our current system. Nehuen gave us a loyalty discount on the upgrade for our front door and scheduled installation within the week. I did not have to wait more than five minutes for either one of these individuals to take my call. It was refreshing to not be on hold for a long time waiting for a customer service rep to address my needs.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your experience with our team's ability to provide you with swift and excellent service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
I had an issue with one of our home's window sensors not reporting and not allowing us to turn on the alarm system. The Brinks automatic phone representative transferred me to a live phone technician who was very pleasant, friendly and very knowledgeable. He walked me through the process of troubleshooting and fixing the system quickly. I was very pleased with the process and would not hesitate to recommend Brinks for your home's alarm system
Thank you for taking the time to leave this review, Andy. Thank you for sharing your experience with our team's ability to provide a memorable experience for recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 3, 2025
The technical service technician was very knowledgeable & patient while walking me through the steps to reinstall the doorbell video. She was also easy to understand, showed empathy and listened well during the conversations. She was able to resolve the issue and gave valuable tips pertaining to the system. Call ended without frustration and with resolution plus friendly laughter!!! I consider this Outstanding Customer Service!!
Thank you for taking the time to leave this review, Y. Thank you for sharing your experience with our team's ability to provide you with outstanding service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
The rep who assisted me was kind, efficient and extremely helpful. She helped provide a solution to my problem and did so in a courteous manner. This was the first time calling into Brink’s where the interaction was not unpleasant.
Thank you for taking the time to leave this review, Jim. Thank you for sharing your experience with our team's ability to provide a memorable experience in contrast to a previous interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
They have gone out of their to accommodate my move and help me with my equipment and contract. Highly recommend them for security! I am sorry they don't service the area that I moved to and will miss having them monitoring my property.
Thank you for taking the time to leave this review, Mary. Thank you for sharing your experience with our team doing our best to accommodate you! We will miss you too! If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
I recently had an outstanding experience with Brinks Home Security and felt compelled to share! From start to finish, their service was top-notch. What truly stood out was their exceptional customer service. Anytime I have a question or technical issue their support team is quick to respond. Their team is knowledgeable, and genuinely eager to help. I feel completely secure knowing Brinks is protecting my home. Highly recommend to anyone looking for a trustworthy and effective home security solution!
Thank you for taking the time to leave this review, John. Thank you for sharing your experience with our team's ability to provide a memorable experience worth sharing! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
I dealt with the support team yesterday and they were not helpful at all. Today I talked with the Account Management Department and the representative was awesome. He cared that I was a long time customer and did everything he could to satisfactorily remedy my issue. He gets a 10 out of 10 in my book!!
Thank you for taking the time to leave this review, Margaret. Thank you for sharing your experience with our team, although it started off rocky, your next experience went wonderfully and your issue was remedied! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 2, 2025
Brinks has always provided great service. There is no one better to use to protect your home. We have been very pleased with the installation and support for the last two years we have used them. I like the fact that you can reach a live person quickly, but you can also chat via text if you are on the run. The customer service and troubleshooting we experienced today was no exception. Our issue was handled in five minutes with positive results. Thank you, Brinks!
Thank you for taking the time to leave this review, Phil. Thank you for sharing your experience with our team providing great services to you, and being able to get your technical concerns resolved swiftly! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
My most recent call and contact with customer service was the best I've ever had with Brinks. The customer service rep was very good at listening to my concerns and helping to correct previous errors in installation from previous interactions with Brinks. All my issues were addressed. I was never made to feel I was the problem, as is easy with any unfamiliar tech or hardware. Great Job! I was rescued!
Thank you for taking the time to leave this review, Jeffrey. Thank you for sharing your experience with our team, feeling heard, and being able to get your technical concerns resolved all the way through! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Brinks rep reassured me that my AT&T landline (which is about to be cut) would not be a problem with keeping my Security system operational (would use cell phone). Reassurance is a wonderful thing to have.
Thank you for taking the time to leave this review, Judith. Thank you for sharing your experience with our team and knowledgeably addressing your concerns about the changes with the landline, will not effect the system. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
In repairing and correcting the issues with my alarm system Matty is AWESOME!! We resolved several issues with the system and Matty is incredibly knowledgeable about what this system is all about. Not to mention a patient nice guy as well. In the past the people at Brinks were not very helpful so this is a breath of fresh air. Give Matty kudos and more money. He himself is a great asset to your company. Bobby ** Myrtle Beach SC
Thank you for taking the time to leave this review, Bobby. Thank you for sharing your experience with Matty and being able to get your technical concerns resolved! We absolutely appreciate your kudos towards him! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Today I had to call customer service support to address some issues with my video camera and several other issues with the online app. The customer support person who helped me was very knowledgeable and help me with my issues with no problems. It was a pleasant experience unlike most other customer support teams.
Thank you for taking the time to leave this review, Arthur. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 1, 2025
Great communication and service provided by billing, service, and account departments. All 3 Brinks employees communicated effectively with me on my call today to ensure they understand the issues and that I understood the changes being implemented. My concerns were addressed promptly and a solution was figured out in a timely manner. Many thanks to the team for helping to resolve my questions today. Very much appreciated!!!!
Thank you for taking the time to leave this review, L. Thank you for sharing your experience with our team and being able to get a swift resolution that satisfied your needs! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
10+ years of unsatisfactory service finally ended. Kept getting trapped into extending with them when something went wrong (we can fix this for you) but you have to sign a new 3 year contract. At first repair calls were free, then reasonable and then ridiculous. The techs were coming from Redlands, CA or Phoenix Az area. They would schedule out 2-3 weeks so the tech could handle several customers in one trip. In one case the problem reoccurred very shortly after (1-2 hours) the tech was here. He had given me his cell # so I called him and he said he was almost home, couldn't come back from Redlands, call and get rescheduled.
In another case we were travelling on East coast when my neighbor called, 3am, and said Fire Dept wanted to force entry, they were at my house for the third time that evening, dispatched by Brinks. They couldn't find a fire and had used an infra red camera, but had to respond if the alarm company called. I called Brinks who said they had to call if the smoke detectors went off. I simply asked to have my alarm disabled for 24 hours until I could deal with it, No, was the answer. I convinced the Fire BC not to respond anymore for 24 hours, called an electrician friend who met the lady feeding the cats at the house the next day and disabled ALL the smoke detectors, which I replaced when we got back home. By the way they charged an extra months service when I went with another alarm company and didn't give them 30 days notice when I changed over, even though my contract had expired three months ago and I was monthly only, it was in the contract.
Hello Dwayne. Thank you for bringing your concerns to our attention. We are sad to hear you have moved on, but we're happy to assist you if you need further assistance with your Brinks Home account. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 31, 2025
We called for a tech support and it went great. Tech was very knowledgeable and courteous. Very happy with Brinks.... We have been with Brinks for over two years. Their service and response time is excellent.
Thank you for taking the time to leave this review, Mobility. Thank you for being a loyal customer and sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I was very pleased with the customer service trying to help me troubleshoot the problem with my security system. They walked me through step by step. I also was was given opportunity to add other services.
Thank you for taking the time to leave this review, Paula. Thank you for sharing your experience with our team and being able to get your technical concerns resolved, providing a pleasurable experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
We've always loved Brinks & the last 2 service reps I had were so great, one was Tristauna customer service, & a day later Rebecca in loyalty program. Both ladies were so kind & patient. They helped me with my concerns & gave me a quick solution to my question. Both were very helpful & knew their jobs. Thank you for hiring great staff. Deb
Thank you for taking the time to leave this review, Debbie. Thank you for sharing your experience with our team and letting us know how well your experience went on both occasions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I called in regards to a faulty sensor and was thoroughly helped from troubleshooting to recommendations. They also helped me set up my online account, as I didn't have one yet. They were courteous and got me on track to make any future contact easier!
Thank you for taking the time to leave this review, Candy. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
Angel was so patient and helped me with both signing on to my laptop as well as using the app on my cell phone, even though that was not why I initially called. (I had called to inform Brinks that my windows were being replaced in my home and he needed to set up the monitoring situation accordingly.) He walked me through everything and things needed to be updated since I had not been on the website or app in over 2 years. Then again, I didn't need to because Brinks was always monitoring the situation.
Thank you for taking the time to leave this review, Dottie. Thank you for sharing your experience with our team and being able to get your technical concerns resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
Every time I have an issue or can't figure out something, BRINKS representative or salespersons are right there, explaining it to me and making sure that everybody's on one page. Had a problem with motion detector, resolved easy and quickly. Great support team.
Thank you for taking the time to leave this review, Yevgeniy. Thank you for sharing your experience with our team and being able to get your technical issues resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 31, 2025
I needed help replacing a defective sensor and troubleshooting my alarm app that was no longer functioning properly. The kind and knowledgeable associate made sure that everything was taken care of before I got off of the phone. Another happy customer!
Thank you for taking the time to leave this review, Elisamuel. Thank you for sharing your experience with our team and being able to get your technical issues resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 30, 2025
I Highly recommend Brinks Home Security because First it was Protect America, shortly Brinks brought them out and I'm happy Brinks did!!! My equipment was becoming outdated, minimum to no technical support, so technically Brinks is the first and only Home Security System I trust and prefer! I highly recommend!!!
Thank you for taking the time to leave this review, Iscummngs. Thank you for your recommendation and praise! We are glad that we have the opportunity to provide a great experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 30, 2025
I called with a question on my medical alert button. He was very nice and understood what I was asking. He got me over to a Tech representative who also was nice to speak with. It was taken care of very quickly. Tested and works fine. I have called before and the services is great. I would give them a 10 if I could!!!
Thank you for taking the time to leave this review, Sandy. Thank you for sharing your positive experience with testing your medical alert device letting us know that your overall experience is 10 stars! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 29, 2025
Your service was fine. I never had to use it, so I don't know how quick it would have been. Nor how thorough. I don't know anyone else that has used your service, so no one to compare it with. Thank you.
Hello Dorothy. Thank you for bringing your concerns to our attention. We are happy to assist you if need any help with your account. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 29, 2025
Our security system cameras stopped recording. I did not know if it was because of loss of Wi-Fi or power. I called Brinks and the representative was very helpful. Since you had to be at your home to reset the cameras and I was not in the state I called Brinks a second time and told them that my daughter was going to be able to go to the home. After I authorized her to talk to them. She called them and they told her how to get the system operational. I have been using Brinks for several years and I am extremely happy with the security system.
Thank you for taking the time to leave this review, Bill. Thank you for sharing your story with how we were able to work with your daughter to resolve the offline cameras while you were out of town! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Cedric was absolutely amazing - not only did he connect with me, he was able to resolve an ongoing issue I’d been having for months!! Cedric was knowledgeable, and extremely patient with me. He walked me through the issue I was having and was able to resolve the issue in record time!!
Thank you for taking the time to leave this review, Reisa. Thank you for sharing your experience with how well Cedric assisted you with your concerns and provided a amazing interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
It was such a please talking with your agent Keisha today. She was very patient and helped me resolve my problem and also helped me with getting my camera and information correctly set up correctly. Up until now I didn't know that I could get a check up monthly. At age 75, AI can never replace human interaction. Kudos Brinks for the improvement from my first interaction.
Thank you for taking the time to leave this review, Beverly. Thank you for sharing your experience with how well Keisha assisted you with your camera and provided a pleasurable interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
The technician in both installing and customer service were extremely helpful and knowledgeable. Thank you! They helped us get the app up to date and helped me with moving my system from one house to another
Thank you for taking the time to leave this review, John. Thank you for sharing your experience with how well the relocation of service had been! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Porscha with Billing services was a wonderful, polite and patient representative. Porscha is courteous, responsive and very professional. She assisted me with all my concerns and did not rush me through the call. Thank you Porscha!
Thank you for taking the time to leave this review, Jim. We enjoy hearing comments like this! Thank you for sharing your experience with Porscha! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
Arion was exceptionally nice, accommodating, and respectful. He went above and beyond to make sure I was pleased with the outcome. I would definitely recommend Arion for recognition. As for Brinks, they have been a good company to work with.
Thank you for taking the time to leave this review, Athena. Thank you for sharing your experience with Arion and his excellent service that he provided you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I have had Brinks for years and when I signed a 3 year contract that they said was "locked in" the price was immediately raised. Despite that I have kept the service and had no issues until now. Yesterday I received a call that said "an unidentified signal" was coming from my home. I did not answer the call since we were home and the alarm was not even activated. The police showed up at my house and I called Brinks to see what happened, they had no real answer for me saying it was likely a "glitch"?
It happened again a couple hours later and I called again and was transferred a few times until I got a nice young woman that said it was an issue on their end and they would put an alert in my account so that if this "unknown signal" comes up again they would ignore it. This makes me nervous. What if I am not home and this happens again? I understand that issues can happen but this has completely shaken my confidence in their ability to properly protect my home. I will likely not renew my contract with them when it is done in a few months. I can't trust a company that not only raised the price right after I signed up, but can't even figure out where a false alarm is coming from when it is not on my end. That all said, most of the employees I have spoken with over the years are very caring and helpful.
Hello Diane. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with the false alarm issue. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 28, 2025
Fast and Friendly help.... Today he helped me quick.... He was so Friendly, was really nice. Normally when I call they are not Friendly at all, just rude. I think his Name was Daniel. He was awesome. Still waiting for the email. But otherwise awesome.
Thank you for taking the time to leave this review, Gaby. Thank you for sharing your experience with our team providing a friendly experience for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
The associates that I have dealt with have been extremely helpful and definitely have the customer service skills. Very professional and knowledgeable. They were a pleasure to deal with starting with RC San **, Mgr. Mark **, Technician, Nick technician and Tristana phone rep. They all exceeded my expectations. Kudos to all!!!!
Thank you for taking the time to leave this review, Irene. Thank you for sharing your experience with our team providing memorable experience for you! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I called in for our smoke detector. It was beeping and I was not sure how to change the batteries. The tech that I spoke to was very patient and walked me through how to take down the unit, replace the batteries and re-install the unit. Thank you so much. I appreciate the great customer service.
Thank you for taking the time to leave this review, R. Thank you for sharing your experience with our team providing easy steps to resolve your technical issue! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 28, 2025
I've been with Brinks Home Security over 5 years. Excellent service. Give 5 stars and staff very professional. Well I most recently cyber attack online since 8/29/24. Hackers has control on my cameras. I will getting with private internet co who swipe my internet to stop the attack. If the security co can have more online anti virus online and probably the cameras system where the hackers can not mess with others private cameras account with more security accounts online because hackers are messing with lots of companies, data breaches, etc. BY having a strong data security system with anti virus and alerts when there are activities can not hack into customers accounts. Thank you M **.
Thank you for taking the time to leave this review, M. Thank you for sharing your experience and we will take your feedback our team to further consider this in the future. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The service was great when I started over 18 years ago. My system became outdated and after 18 years of service Brinks refused to upgrade my system at a reasonable cost. In fact they wanted to charge me more than they wanted for a new account. They wanted to charge a large amount to even come out and service my system. At one point they said my system was so outdated that they couldn't service it and that I would have to get a new system with no discounts. After 18 years of service this was the treatment they give to long term customers.
Hello M. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to help and get you the best offer possible. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly. - Paul H.
Reviewed March 27, 2025
Therese ** was the young lady that helped me today, and she was most helpful getting me a copy of my alarm certificate, needed for my new Insurance company. I needed the certificate today and she sent it to me while I was on the telephone making my request. She was very courteous and very efficient.
Thank you for taking the time to leave this review, Paul. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The Representative Raquel was very helpful and professional on handling my issue. I appreciated the service and my issue was settled with one phone call. I look forward on having the same experience in the near future. :)
Thank you for taking the time to leave this review, Alicia. Thank you for sharing your experience with our team and getting swift answers and solutions one interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
I needed help from the support team with several areas in my home. The support agent she was sooo helpful, patient, understanding and kind. After we tried troubleshooting she was able to schedule appt. with a tech to come out. The agent let me know that my contract had ended and she could renew my contact with a new offer and save me some money awesome. Thank you for wonderful service.
Thank you for taking the time to leave this review, Tyrann. Thank you for sharing your experience with our team and getting some savings in the process! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
The agent was very professional and understanding of our situation. He assisted without any hesitation. The automatic system wasn't working properly and we couldn't pay the bill like normal. He was helpful
Thank you for taking the time to leave this review, LaTonya. Thank you for sharing your experience with our team and getting a swift solution for your billing concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 27, 2025
We currently have the Brinks Home Security System installed on our house. I needed technical support advice as we are replacing all of our windows on the ground floor. The Tech Support person took me through the steps to make this transition and how to check the system once the transition is made. He was very friendly and thorough.
Thank you for taking the time to leave this review, Jeff. Thank you for sharing your experience with our team and getting clear answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
I have been with Brinks for a long time and I am happy with your customer service Rep Tiffany, she was professional and handle my temporary account change very fast and then lower my monthly rate. Great Job...
Thank you for taking the time to leave this review, Byron. Thank you for sharing your experience with our team member Tiffany and getting swift answers, solutions, and a better rate! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
This young lady walked me through a really dumb situation: The plug for the camera had become unplugged from behind a couch in my guest room! I had no clue! She walked me through every step, helped me delete something I didn't need and had me back online in no time! She took great care of me!!
Thank you for taking the time to leave this review, Michelle. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
Mahonry was very helpful. It was a pleasure. We made sure we understood each other and that my questions were all answered. He made sure I was connected to a technical representative before he hung up.
Thank you for taking the time to leave this review, Emily. Thank you for sharing your experience with our team and getting clear information and great service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
She was amazing, quick, easy and professional. She made things simple and easy. No funny business and to the point. She made my decision easy and affordable. Thank you for making my call so effortless.
Thank you for taking the time to leave this review, Greg. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
I had an issue with a sensor on my door. After working with the tech by phone we determined that the sensor had gone bad. I contacted my customer service representative the next day and they set up an appointment to have a new sensor installed on my door. The whole process was quick and easy. Everyone involved was very friendly and helpful.
Thank you for taking the time to leave this review, Nanette. Thank you for sharing your latest experience with our team and with the service you have received! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 26, 2025
I received excellent support on my call to aid in replacing the Control Unit Battery. The support technician was very helpful in accomplishing this task. The support tech helped in making sure of the proper locations of the transformer wires on the control unit.
Thank you for taking the time to leave this review, Charles. Thank you for sharing your experience with our team and service assistance to help replace the battery! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
1st it was easy to get to any appt. without going through a long list of commands. 2nd I did not have a long wait time to speak to a live person. After I stated my issue it was handled in a timely manner. He was great.
Thank you for taking the time to leave this review, Melvarene. Thank you for sharing your experience with our team and service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
Great company to work with! A real human always picks up the phone!!! All the staff are knowledgeable and friendly. I have never had an issue that was not resolved quickly. I know there are a lot of security companies these days but there is no greater comfort than having a responsive company. I always know someone will be there if I ever experience a security issue.
Thank you for taking the time to leave this review, Evelyn. Thank you for sharing your experience with our team and getting swift answers and solutions! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
I was having difficulty with an aging door contact. I contacted Brinks who was able to find a compatible part and ship it to me. They were persistent in making sure my needs were addressed and they were shipping the right part.
Thank you for taking the time to leave this review, HG. Thank you for sharing your latest experience with our team to help completely resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
Brinks has been very supportive and assistive to me! I was originally linked to Brinks by a 3rd party seller, but when they stopped operating, Brinks seamlessly resumed my service directly. In a recent alarm scenario, they responded quickly and followed the communication paths as planned. We were unable to answer the call so they quickly sent a patrol car to confirm the home wasn’t compromised. They have been everything we would expect in a home security service - and more! Very happy to be a Brinks customer.
Thank you for taking the time to leave this review, Gregory. Thank you for sharing your latest experience regarding a recent alarm and how swiftly we executed the dispatch to your specifications! You never know what could happen. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
Paige, was so patient with me. Being a Senior citizen that was important to me. She offered me a plan that will help afford techs and parts. It never was offered to me in the infancy. I so desperately needed this plan my door camera has been out for almost a year; of course, I can’t afford a tech or a replacement. So Paige is so amazing a true asset to Brinks. Grateful.
Thank you for taking the time to leave this review, Katherine. Thank you for sharing your latest experience with Paige, and how she was able to help you enroll in the plan to help reduce the cost of an on-site visit for repairs! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 25, 2025
We’ve been with them for years! Customer service is splendid! Prices are the best around! Equipment is easy to install and use. Just had a call with them today and resolved issue with card quickly and friendly! I’d recommend them!
Thank you for taking the time to leave this review, Leanna. Thank you for sharing your overall experience with our team, and getting a swift resolution! Thank you for your being a loyal customer and recommendation! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 24, 2025
I would not recommend Brinks Security to anyone. I have been a client of Brinks since 2007. I had an issue with them for a payment that I know that I made and even with proof they still insist that I pay again. After paying I disconnect with them and went to another provider, to my disbelief, they sent me a check for overpayment for the same invoice that I had the query about. I went with Monotonic, who later sold out to Brinks, so here I am with Brinks again, and once again having an issue the an additional payment that they are charging me. Don't even ask to speak to a superivisor, you will never get one to call you back.
Hello Hazel. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 24, 2025
My experience with Brinks has been mixed. I inherited them from my previous company which I wasn't thrilled about but didn't really have a choice. Overall the service works and has been good, the equipment I have received with the prior company has lasted at least five years. I recently noticed that my bill had crept up to a whopping $62.00 a month in comparison to the alarm I had just set up with SimpliSafe for my father for $31.00 a month. When I called to see if they could offer a more competitive price I was offered the amazing discount of first $5 and then when I said that would not be enough they increased it to 7 dollars. At which point I told them I would like to cancel service as I would be moving to SimpliSafe. Only when going through the cancellation procedure was I finally transferred to somebody with the "authority” to make the monthly rate more competitive.
For now I will stay with them but my assumption is that we will have the rate creep over time and have to go through this again at some point. Additionally logging into their various portals continues to be a frustration as I consistently get a 503 error and I'm told by it to try again later the servers are having an issue. So in summation, it works but stay vigilant to price hikes.
Hello Sean. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 24, 2025
I received excellent customer service from Cynthia. She was able to handle my request with professionalism and friendliness. I've had good communication with Brinks throughout the process and I would recommend them to others.
Thank you for taking the time to leave this review, G. Thank you for sharing your latest experience with our team, and recommending us! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 24, 2025
I called Brinks several times to ask about disconnecting my service. I didn’t realize that the contract renews after any change that you make. No one would work with me. Trevor and his manager were both compassionate and supportive, he lowered my bill until the contract expires. I am not even using the system anymore.
Thank you for taking the time to leave this review, Yolanda. We are sad to hear you leave, but thank you for sharing your latest experience with our team, and getting a reasonable solution! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 24, 2025
My technical representative was absolutely OUTSTANDING!! She resolved my issue and erased the error messages and got my door lock back online!!! She would not stop until everything was correct. Thanks so much!!!
Thank you for taking the time to leave this review, Roosevelt. Thank you for sharing your latest experience with our team, and getting all of your concerns with your equipment resolved! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 22, 2025
I recently had new windows installed in our home. The configuration of the new windows required 12 additional alarm sensors. The Brinks representative did an excellent job determining the sensors I needed. He was very courteous and knowledgeable.
Thank you for taking the time to leave this review, Gerald. Thank you for sharing your latest experience with our team getting you exactly what you needed! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 22, 2025
I blundered for the second time in my home alarm history. Changing my outside walk itinerary I forgot I had activated alarm and didn't "identify" myself fast enough. Fortunately, all three Brinks helpers I spoke to on the phone (two were tech persons) bailed me out. Their discovery of low batteries in motion sensor detector set me into motion to buy replacement lithiums. Now all's well. I compliment every helper for their empathy and patience as we conversed on my challenging obsolete land line!. They patiently saw me through resolution of the problem. How they watched over me in time of need meant the world to me. Thank you, all!
Thank you for taking the time to leave this review, Pete. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 22, 2025
The app and the coordination of the live customer service has really improved over the last couple years. In fact up until about a year ago, I was ready to not renew. However, they have greatly improved in the technology with the Customer Service has reinvigorated my faith in Brinks.
Thank you for taking the time to leave this review. Thank you for sharing how your experience has positively increased over time! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 22, 2025
Hi, I called Brinks to explain that I received a message that my key fob had a low battery and where/what kind to purchase. The lady I spoke to said since I have a warranty on my account that she would send them to me…I received two new key fobs with four batteries. On that call I also mentioned I think my motion sensor may need a battery as well so I wasn’t sure if the batteries I received were for the sensor or extra batteries for my key fobs. I called Brinks again and the lady I spoke to tried to help me change the battery in my original key fob and we found out those batteries were incorrect for my original key fob. We decided to program one of the new key fobs I received and found out that the batteries I received matched my new key fob and continued to set it up but could not get it completely done. She suggested to call back in an hour as maybe my system needed that time to connect.
I called back an hour later and the gentleman I spoke with totally assisted me completely setting up my new key fob and disconnecting the original key fob as well as checking my panic necklace that I have had from the beginning. So I have a spare key fob with spare batteries and I am ready to go. I didn’t get any batteries for my motion sensor as this gentleman checked and it looks like I do need a new battery for that as well and he gave me the information on what kind to get. Basically, all 3 personnel were helpful…Getting the new key fobs and spare batteries to me, discovering what was actually sent to me and trying to set me up and lastly the gentleman who completed the job. All 3 were very kind, patience with me and professional. Thank you!
Thank you for taking the time to leave this review, Linda. Thank you for sharing your latest experience with our team to help completely resolve your equipment concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 22, 2025
My telephone call to the customer service representative, Amir was outstanding! He provided clear and detailed information regarding my inquiry. Amir was courteous, professional and personable. Thank you Amir for assisting me today as my inquiry was completely resolved.
Thank you for taking the time to leave this review, Carmelita. Thank you for sharing your latest interaction with Amir and providing a wonderful and fulfilling experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 21, 2025
I recently had the pleasure of working with a support technician from Brinks Home Security, and I wanted to share my experience. From start to finish, the technician was nothing short of professional, patient, and highly knowledgeable. They took the time to guide me through the process of adding my security cameras to my Brinks system, ensuring that everything was set up correctly and working smoothly.
Their dedication and willingness to help, made a potentially overwhelming task feel easy and stress-free. It’s rare to find customer service that goes above and beyond, but this technician did just that. I’d like to extend a special thank you for their exemplary support and for making me feel confident in my home security system. I highly recommend Brinks Home Systems and their incredible support team. You truly care about your customers, and that reflects in the quality of service provided. A big thank you to the wonderful technician who helped me – you made my experience with Brinks Home Systems a positive one!
Thank you for taking the time to leave this review, Kerry. Thank you for sharing your latest experience with our team providing you a positively confident one! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 21, 2025
I would simply not recommend Brinks Home Security to anyone. I was offered a free home system if I stayed with them for another 3-5 years. I did and I came to realize that the system wasn't free. I was financed by GreenSky. I have to pay for the system after I paid off my balance with Brinks, then Greensky reported me negatively to the credit bureaus that I owed them. Do not take their free offers. It's not free.
Hello Maddox. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 21, 2025
I’d recommend NO security over Brinks. They are rude, heartless, scripted, argumentative, and looking for any reason to extend your contract and raise monitoring prices. I’ve had to move a few times, each time I have to buy new equipment and/or increase my monthly costs. They also start over the 60 month contract. Honestly, the worst company I have ever done business with.
Hello Joni. Thank you for bringing your concerns to our attention. We are that your experience has not been 5 stars. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 21, 2025
The agent was incredibly helpful. She walked me through every step to help fix the system. As she did it she was clear, kind, and patient. I am very appreciative of her information and that it was delivered.
Thank you for taking the time to leave this review, Michael. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
I can't say enough about the excellent service I received from my Brinks security agent, Avagay! From start to finish, she was professional, patient, and extremely knowledgeable. I recently received a new modem and was having trouble reconnecting my security system. Avagay walked me through the process step by step, ensuring everything was properly set and functioning. She went above and beyond to make sure I was comfortable with the system before ending the call. Her friendly attitude, expertise, and commitment to customer satisfaction made this experience stress-free. I spoke with her manager, Dewayne afterwards and was just as please with his demeanor. I highly recommend Brinks Security, and I give my agent, Avagay, 10+ customer satisfaction rating! Thank you for your outstanding service!
Thank you for taking the time to leave this review, Linda. Thank you for sharing your latest experience with Avagay! We always love hearing how our team has performed making positive experiences for our customers! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
I want to thank the Brinks tech for all of his assistance with setting up my camera's notification for our cellphones. The tech knew exactly how to resolve my issues. He was very friendly and knew how to fix my problem.
Thank you for taking the time to leave this review, Cloria. Thank you for sharing your latest experience with the tech taking care of all of your needs! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
My Service Assistant was Knowledgeable, Friendly, and Professional in helping me order the Power Supply that needed replacing. She also helped me secure the Maintenance plan that will cover my system and cameras!
Thank you for taking the time to leave this review, Roxanne. Thank you for sharing your latest experience with our team and enrolling in the maintenance plan to save $$$! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
Making a phone call to Brinks was the best decision I made today. I was able to speak with one of the friendliest representatives I have spoken to in a long time. I believe her name was Tomeka, I should have written it down. She was so friendly and professional, even asking how my day was going. She went above and beyond to help with my problem and offered to send out a couple of sensors that I have had trouble with. She even helped lower my bill. I am appreciative of representatives like her, we need more of them. Thanks Brinks. I am a happy customer.
Thank you for taking the time to leave this review, Shelia. Thank you for sharing your latest experience with Tomeka! We are proud to have team members like Tomeka. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
Associate was friendly and took time to tell me more about my options and that convince me not to look for another monitoring company. My system hasn't been truly operational for a minute, so I was very glad that I made the call this morning.
Thank you for taking the time to leave this review, Cecelie. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
I called about increased charges. I spoke with Chloe, she patiently listened and promptly addressed my concerns. She was pleasant and professional. Helped me lock in a significant savings. Who doesn’t need that in these times? Kudos to Chloe! Keep up the great work. She was a great demonstration of how Brinks values their customers.
Thank you for taking the time to leave this review, Leticia. Thank you for sharing your latest experience with our team member Chloe! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
Had a couple of issues that needed assistance with. Customer service was kind and helpful and we were able to fix all the issues. Very helpful. Would definitely recommend Brinks to friends and family! Thank you Brian
Thank you for taking the time to leave this review, G. Thank you for sharing your latest experience with our team resolving all of your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 20, 2025
The gentleman that I spoke to was courteous and understood my problem with my system. He offered me a discount on my service and fixed the problem I was having with my system. I give him 5 stars. Good customer service.
Thank you for taking the time to leave this review, Carol. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
Tech support Rackel was great. Still not sure why I have these anomalies. A fire detector, Co2 monitor, water leak sensors go off but no explanation why. I called to ensure my concerns of personal protection devices are going on and offline.
Thank you for taking the time to leave this review, SAK. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out with your account information to socialmedia@brinkshome.com – Paul H.
Reviewed March 19, 2025
The tech was very knowledgeable and quite cooperative. She kept working the issue until it was fixed. This took a bit of time but she was quite persistent in her efforts. When she was done with one fob she got the other working as well.
Thank you for taking the time to leave this review, Paul. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
We have had a positive relationship with Brinks Alarm. They are reliable and consistent in service. Recently we opted to cancel our service, not due to anything related to Brinks Alarm. The two representatives were helpful and walked us through the process and did their best to try and save us as customers. They were kind, thoughtful and friendly. I want to give a shout out to the two that helped us - Tuana and I believe Sheila (sorry about this I didn't write her name down while talking - but if Brinks looks it up, please give a shout out to both of these team members). They did their best to try and retain us as customers.
Thank you for taking the time to leave this review, Marcella. Thank you for sharing your latest experience with our team members! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
Christopher was my phone technician. He was very patient, knowledgeable, and personable. (I waited less than a minute to be connected!) He walked me through the steps as if he were there with me. This is a wonderful company and I highly recommend using their services!
Thank you for taking the time to leave this review, Grace. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
Valda was my technical advisor today that assisted with multiple tasks to get my alarm system current and running. I am very grateful for the level of services that I received and appreciate her thorough, patient, personable services. All of my issues were resolved and I want to say thank you three thousand times for her professionalism.
Thank you for taking the time to leave this review, Linda. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
Eric was a pleasure to work with. My system was sending me a low battery message and even though I changed the battery I was still getting the message. Turns out I was changing the wrong battery as the actual problem battery description was incorrect. Eric corrected the description name for me and waited on the phone while I changed the battery that needed to be changed and confirmed that the system was working correctly. I had dreaded calling and anticipated a long wait but was pleasantly surprised at how quickly I got a live person. Very happy.
Thank you for taking the time to leave this review, Rosalie. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 19, 2025
Brinks is amazing… But Skyline Home Security are scammers… Their sales guys will say that Brinks took over ADT to switch your services and then they will make you sign a contract but they will use your signature to sign another contract with different terms and conditions from the ones you originally signed up for.
Hello Amor. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 18, 2025
Shady Company. Do not use. Predatory business preying on senior citizens. They have refused a simple cancel service request and continue to generate fraudulent charges and bogus fake contracts. Beware of the company!
Hello Charles. Thank you for bringing your concerns to our attention. We are happy to assist you and would like to address any discrepancies you may have identified or need further assistance with. So that we may look into your concerns, please feel free to email us at socialmedia@brinkshome.com, providing your account information, additional details if needed, and we will respond promptly pending our investigation. - Paul H.
Reviewed March 18, 2025
The agent address my concern in a proffessional manner with a friendly attitude. She introduced the options with grace and I was able to decide what is best for me. I was so grateful for the way she cares and value my concern.
Thank you for taking the time to leave this review, Kingsley. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 18, 2025
On this date 03/18/2025, I had the pleasure of speaking to (Nicole) at Brinks. I found her to be very (knowledgeable, precise, extremely helpful, & has a very good sense of humor). It was the highlight of my day....
Thank you for taking the time to leave this review, Edward. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 18, 2025
Katie solved ALL of the difficulties that I was having with my Brinks Alarm System. She was knowledgeable, patient and kind throughout the entire process! Thank you for providing an absolutely top notch technical support experience!!!!
Thank you for taking the time to leave this review, Leah. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 17, 2025
Maurice (Customer Service) was excellent with our billing questions. We wanted to be billed electronically and to not receive paper bills. We had not received our email bill as yet and Maurice helped us.
Thank you for taking the time to leave this review, Lance. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 17, 2025
Your Brinks Representative was especially helpful in my needs to get my problem solved. He did it with patience and resolve, glad you have Nathan on your team. Thank you very much for all the help your company has given to me.
Thank you for taking the time to leave this review, Anthony. Thank you for sharing your latest experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 17, 2025
Let the buyer beware. We were Brinks Customers for years. Sold home and relocated. New owner refused to take over monitoring with Brinks due to poor performance. We in turn attempted (by booking 30+ days out) to have Brinks install equipment in new home and monitor. They were a no show and when contacted they could not come to property 60+ days (a total of 90 day wait) leaving our home unprotected but they kept charging the monitoring fee even though they couldn't provide equipment. Would not cancel due to their failure to install.
Just paid the $720+ to buyout contract after multiple attempts to get the price down and they assess at $6 paper statement fee putting our account in the rears. Of which we were auto billed. I have now cancelled those payments on credit card. To add insult to injury 2 days AFTER they were due to install the new home a young lady sales person knocked on the door trying to sell Brinks services. Not even aware that we were already paying for monitoring with no equipment. Horrible company - no loyalty to long term customers.
Hello Hope. Thank you for your sharing your experience when you relocated. We are here to assist you and would like to address any discrepancies you may have identified or need further assistance. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. - Paul H.
Reviewed March 16, 2025
The use of chat for handling a complex issue is not appropriate. Using a cell phone to chat and also to work online in the Brinks application on the same device is difficult and at times impossible. If you get disconnected as you go between screens the entire process must be repeated. The chat contact should at some point realize the chat approach is not working effectively and turn the issue over to an online tech. It took two days to determine that I needed a service call to fix our issue. Now we wait over a week. Why do I pay extra for a system service agreement if I have to be without security service that long. In the past a conversation with a tech enabled correction of the issue on one call. I'm sorry I signed a 3yr contract. Never again.
Hello Rich. Thank you for your feedback when using the text and chat platforms simultaneously. We understand that can be a difficult method. We recommend to use one platform at a time for assistance. We are here to assist you and would like to address any discrepancies you may have identified or need further assistance. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. - Paul H.
Reviewed March 16, 2025
I had another company that Brinks bought out. Never notified me just started charging me. The uncanny thing is with the other company never had any problems with my door locks. Now I am on my third lock - they have replaced twice and both lasted two weeks and then stopped working. I am paying high prices for a security system with no security at all. They wouldn't send me another lock without getting a contract. Now I have emailed several times that I am paying for a security system with no security and don't tell me they don't see all the errors that come up and on top of that they want me to pay another 250.00 to have someone come out and fix the problem - how do you fix a problem that you created and then want me to pay for.
This is the worse excuse for home security I have ever encountered and one that does not care about their customers - only that they get paid ever month. I want my old company back - never had a problem with them. Also, when company was bought out Brinks never came and installed their equipment they kept my old company's equipment which could be part of the problem. Wouldn't you install your equipment when you buy out a company????
Hello Barb. Thank you for bringing your concerns regarding your system troubles. We understand that ownership of the account has occurred and these changes can take time to get used to. We are here to assist you and would like to address any discrepancies you may have identified. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. - Paul H.
Reviewed March 15, 2025
I was having issues with my motion kitchen, living room and hallway detectors. The cameras were not detecting motion as well and the control panel was not functioning. Brian who was the person who help me was excellent. He explained every step he was about to do before doing so. He assured me that he was not abandoning me while he determine the cause of my problems. After running test and having me do several actions, everything was back in running order. Great service, professionally at all times and me, A Satisfied Customer.
Thank you for taking the time to leave this review, Jesse. Thank you for sharing your experience regarding troubleshooting with our team and helping get everything back in working order! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 15, 2025
Isba M. was polite and helpful. She provided fast and friendly service, and that is appreciated in these times when excellent customer service seems to be non-existent. Thank you again for reminding me that people still do care about doing a good job.
Thank you for taking the time to leave this review, Amy. We appreciate your feedback regarding your recent customer experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 14, 2025
I received an offer from Brinks Home Security about extending my account with them. The customer service rep was very helpful and in fact she was able to extend my account and locked it in for 48 months saving me $10.00 a month. I am very happy with her great customer service.
Thank you for taking the time to leave this review, Michelle. Thank you for sharing your experience with taking us up on an offer to help lower your monitoring rate and securing it for the next 48 months! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 14, 2025
I would not recommend Brinks, we had problems with the system the whole time we had them, and they could never fix the problem, and the doors and windows were always over rode and didn't work, the only good thing was the cameras and they did work inside and outside!
Hello Barb. Thank you for bringing your concerns regarding your system troubles. We are here to assist you and would like to address any discrepancies you may have identified. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. - Paul H.
Reviewed March 14, 2025
I called to inquire about adding additional products. The rep was very helpful, when on hold, she constantly checked back informing me what she was doing. She answered all my questions and showed examples of different products. She explained the steps to have the tech install the products and also the different way to pay for the products. I was extremely pleased with her knowledge and professionalism.
Thank you for taking the time to leave this review, Nicole. We are happy to hear to know that your experience was very personal and you had receive all of the necessary information allowing you to make an educated decision! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 14, 2025
After 5 events on 5 windows, I replaced the batteries in the sensors. Those 5 events would not clear from the keypad or app on my phone. I called BRINKS Home Security and spoke with Jackie. Jackie is very professional, knowledgeable and helpful. She walked me through each sensor to "test" to try and clear the events and to verify whether or not sensors were "bad", they are 9 years old. The 5 events were able to be cleared and we're up and running full speed again! Kudos to Jackie for a job well done! We appreciate it.
Thank you for taking the time to leave this review, Pamela. We are happy to hear that you were able to get the technical assistance you needed when experiencing issues after swapping batteries! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 13, 2025
This is by far the worst security company; don't believe anything they say. They will underhandly try and continue your contract and lie about charges and surprise you at installation with additional charges. Greedy Bastards!
Hello Chris. Thank you for bringing your concerns regarding experience. We are here to assist you and would like to address any discrepancies you may have identified. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. -Paul H.
Reviewed March 13, 2025
Broke my doorbell back plate when trying to tighten the screw. Call Brinks and talked to Kevin who was very helpful in identifying that the back plate could not be purchased at this time. Seeing that this was no fault of mine that the back plate was not available Kevin worked it out to have my entire doorbell replaced and no charge to me. Was very grateful for the help and very satisfied with the result. Thank You.
Thank you for taking the time to leave this review, Kenneth. We are happy to hear that you were able to get the assistance you needed when your doorbell experience some damage! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed March 12, 2025
From the customer service representative to the tech it was such a pleasure of working with them both. All my issues were resolved with one phone call. The tech was so patient as we removed the old sensor to the new sensor. Thank you both.
Thank you for taking the time to leave this review, Jeri. We are happy to hear that you were able to get the assistance you needed all in once interaction! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reviewed March 10, 2025
This is my second review. My doorbell camera was installed on Feb 20 2025. My equipment has not worked at all. The technician has been to my home 3-4 times. Our last conversation, he was to come replace the equipment. That was about 4 days ago. I haven't heard from him since. I called to cancel my service and was told by an account manager that I would still have to pay for equipment that does not work. No way on God's green earth would I do that. The account manager was unprofessional, she insisted on talking over me. She would ask a question and get loud before I could answer.
I don't want new equipment, I don't want the service. It's been almost a month. After the first or second reboot, the equipment should have been replaced. I'm not gonna give my hard earned money for something that does not work, then have to deal with unprofessional behavior this is by far the worst customer service I've ever had....I am a customer service professional, and this is awful. Please help me. My next step is to consult with my attorney to get me out of this.
Greetings. Thank you for bringing your concerns regarding your recent experience thus far. We are here to assist you and would like to address this with you. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will review your account and respond promptly. -Paul H.
Reviewed March 8, 2025
I have never experienced worse customer service in my life. After being a loyal Brinks customer for 13 years, I attempted to cancel my service in July, but they refused to process the cancellation and continued billing me. When I called to resolve the issue, they demanded $179 just to cancel, despite the fact that my service was not even working. Brinks was willing to risk a 13-year relationship over $179, showing complete disregard for customer loyalty. I was even open to finding a fair resolution, but instead, they tried to double my bill from $29 to $67 for a new service—an outrageous attempt to squeeze more money out of me.
Even after I unplugged the system, and they confirmed it was not online, they still insisted I pay for a service I wasn’t receiving. This is beyond unacceptable—it’s unethical. Do yourself a favor and stay far away from Brinks. Their policies are predatory, their customer service is dismissive, and they have no problem charging you for a service they’re not even providing.
Hello Rico. Thank you for bringing your concerns regarding the cancellation. We are here to assist you and would like to address any discrepancies you may have identified. Please feel free to email us at socialmedia@brinkshome.com, providing your account information, and we will respond promptly. -Paul H.
Reviewed March 4, 2025
I had Brinks Home service for 25 years. My ex-wife tried to cancel the service, which had not worked for 12 years, in October 2024. She informed them that the system was not being used and requested cancellation. They stated that I had to cancel it myself, which I did. However, they still billed me $322.91 for a service that was never provided. Do not hire these people for your security— They care more about your money than your safety.
Hello John. I am glad that had the chance to speak about this. If you have any other questions, please do not hesitate to reach out to socialmedia@brinkshome.com. -Paul H.
Reviewed March 1, 2025
This company messed up my credit for $127 after I changed a card. What was even worse was that they were rude and extremely uncaring when I called to make a payment. They will tie you up for long contract. Please read carefully and run....
Hello Victor. Thank you for bringing your concerns regarding your concerns regarding billing and experience. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Reviewed Feb. 28, 2025
Received excellent Customer service from Brinks Security. Able to get request handled quickly. Very thankful I was able to get through to talk to a live person so quickly. Customer Service Rep very competent and friendly.
Thank you for taking the time to leave this review, Cheryl. We are happy to hear that you were able to get the assistance you needed when you needed it! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing whatever we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reviewed Feb. 20, 2025
Please I beg you go somewhere else. DO NOT make the mistake I did!!! It’s a waste of time. The cameras always need rebooting. Several times I’ve had delivery drivers walk up my driveway to my front door and the cameras did not notify. They charge for everything including the technician to come out and fix the faulty equipment. It’s all a scam
Hello My. Thank you for bringing your concerns regarding your concerns regarding the video surveillance add-on feature. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- www.brinkshome.com
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