Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 26, 2026
My experience with Representative Larry from the Texas office was awesome. The professionalism and positive attitude during the call was much welcomed. I have no Complaints.
Thank you for taking the time to leave this review, Natalie. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
Denise & TJ got to the heart of my problem quickly & in a knowledgeable way. Thank you!
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
Brinks customer service is the best. The agent that assisted me with my issue was very knowledgeable, friendly and patience with me.
Thank you for leaving us a great review, Michelle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 24, 2026
Yesterday I spoke with Isba about concerns my alarm key fobs. She was able to solve the issues. Issa was courteous and very professional. She even suggested that I download the Brinks mobile app to better monitor my alarm equipment. I highly recommend Brinks Home Alarm Systems. Leslie
Thank you for leaving us a great review, Leslie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 23, 2026
I am glad I had Orlando as my technical support representative helping me today. He addressed my concerns, and I appreciate his courteous manner.
Thank you for leaving us a great review, Joanne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 23, 2026
The representative was very pleasant and knowledgeable about the issue when I chatted with her regarding the malfunction of my garage side door alarm. She was patient, professional, and took the time to listen carefully while helping address my concerns. We also had a really nice conversation, and I truly appreciated that she acknowledged my long tenure with the company. That personal touch meant a lot and made the interaction feel warm and valued rather than just another service call. Thank you for the excellent customer service, professionalism, and kindness throughout the experience. It is always appreciated when representatives go above and beyond to make customers feel heard and respected.
Thank you for leaving us a great review. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 23, 2026
Sophie was very professional and patient, she answered all my questions and explained it if I did not understand. She tested my mother's emergency alarm pendant and updated it with new emergency contacts. She also made an appointment for me to have a video appointment to help with the sensors and battery for the system. Thank you Sophie for your kindness. Ms. Lynda **
Thank you for leaving us a great review, Lynda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 22, 2026
I signed up for Brinks Home Security because I thought it was the best one after shopping around for several days. I had a great customer service agent who scheduled a time for the technician to arrive at my house. Unfortunately, the customer service agent did not properly schedule the time. Whenever I called the tech team they said they didn’t have anything on the schedule for my address. I urgently wanted this to be completed before I left for vacation later I found out that there were no more bookings available for my installation until the next week. I just felt that this was not professional, and that I was told one thing and another thing happened and I was given the runaround in regards to when my stuff would be set up before my vacation. So I decided to cancel the entire service because there was inadequate scheduling of the technician's arrival
Hello, Mykinthia. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy due to the scheduling issue. We appreciate your feedback. We hope that you may return based on the true value of our service one day. Thank you. -Paul H.
Reviewed May 22, 2026
Need to cancel my service and they refuse to do it. Haven’t used my system for over 7 month and they keep charging me.
Hello, Isbach. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy. We are happy to review and help address your concerns; feel free to contact an account manager at 800-447-9239 to help address your account. -Paul H.
Reviewed May 22, 2026
I've been a Brinks customer since 1995, as well as had the same system installed in my parents' home. I phoned in to the office requesting information regarding a door knocker stating he was there to switch out my batteries in my sensors, as he was a subcontractor for Brinks. I asked him to call me on Monday, since he already had my phone number on his paperwork. I contacted Brinks with this information. They were unaware that anyone should be taking these actions. I was advised to contact them if anyone else shows up. Thanks to the Brinks team for reassuring me that my system is tested regularly, and for thanking me for the call. They also gave me a discounted premium for the next 36 months.
Thank you for leaving us a great review, Tammi. We're pleased to hear about your experience with the service you have received from our team as a long time customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
I called about an issue with my camera system today. I had the pleasure of speaking to Anitra; her customer service skills was top-tier. She was extremely helpful, courteous, professional and understanding.
Thank you for leaving us a great review, Stehpanie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
Great customer service. Answered all questions. Good company.
Thank you for leaving us a great review, Patty. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
Representative was very knowledgeable, patient and friendly with taking care of my needs. He waited, assisted and walked me through the process for my camera set-up.
Thank you for leaving us a great review, Sheila. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
Call customer support due to a power outage. Needed to reset my power on the controller. The technician was very helpful and respectful of my situation and helped me solve the issue.
Thank you for leaving us a great review, Kerry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
Your technical support representative answered all of my questions pertaining to compatible Z-Wave entry door deadbolts with keypads. She also emailed the pictures of those acceptable brands and model #'s. Another well-handled call. Thank you.
Thank you for leaving us a great review, Don. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 22, 2026
I was having a problem resetting my password to get into my account. Your representative was very patient with with me and found a way to make it happen. This was really important for me as I am not very good with my computer.
Thank you for leaving us a great review, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
The customer service offered was incredible in my last inquiry.
Thank you for leaving us a great review, Martha. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
I rarely give 5 stars, as there is always room for improvement. In this case, the tech support person who helped me could not have been any more helpful, patient, and kind. My system was acting up and I could not determine why. The tech determined immediately that a sensor had likely moved a tiny bit over years of usage and told me how to temporarily fix it (double-sided tape) and ordered a new part to be sent to me quickly. I had been very worried thinking my alarm system would be off for days, but it was fixed in a matter of minutes. I'm very grateful and happy for their support. When I called, I also did not have to wait, as the tech came on the line right away. Best company service I have encountered in a long while.
Thank you for leaving us a great review, Susan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
Always willing to answer my questions, very helpful and was able to help me with my issues. Overall professional resolve my issues
Thank you for leaving us a great review, Joel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
Good job. Very happy with tech support personnel. Walked us through the change
Thank you for leaving us a great review, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
So friendly and helpful once you were talking to live person. Hate Veronica the AI lady.
Thank you for leaving us a great review, Steven. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Veronica is growing and hopefully will grow on you in the future. We look forward to keeping you safe for many years to come. – Paul H.
Reviewed May 21, 2026
We had left home on trip out of state and forgotten to arm our burglar alarm. When we arrived at destination called Brinks customer service. It took about 45 minutes, but agent made everything easy and had the patience of on showing us how to remotely arm our system. A±++±± to her.
Thank you for taking the time to leave this review, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 21, 2026
I spoke with Fred yesterday and he was very helpful and assisted me with what I needed. He was very patient and kind and took his time to explain and not try to rush me off the phone. He provided excellent customer service and I wish I could talk to more people like him when I call in. Fred deserves a promotion and a raise!!!
Thank you for taking the time to leave this review, Daralyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 21, 2026
I called inference to my expiration date on my contract. My customer rep. was Manning, who was very pleasant and excellent customer service. I have had your service for 22yrs and you of all the customer service rep. he is the first that wasn’t rude or didn’t have a I don’t care attitude. My system is old with no service for 6 years until I spoke with Manning on 05/21/2026, who offered to assist me with setting up the new sensors until my contract ends. He explain your new system and if I ever decided to come back there are different plans to consider.
Thank you for taking the time to leave this review, Donna. We're pleased to hear about your experience with the service you have received from Manning. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
I've been using Brinks (Monitronics) home security services for several years. Each of the representatives and technicians have been understanding, pleasant and helpful. The website is easy to navigate and has many details to assist with billing, sales and other details. Intend to continue using their home security services.
Thank you for taking the time to leave this review, E. We're pleased to hear about your experience with the service you have received and that you have been with us since the good old days! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
The representative was very patient, helpful, and professional. She took her time and walked me through each step to restore the service to the alarm system. She also helped me do a test to ensure it was working properly. You can't do too much better than that! Good job!
Thank you for taking the time to leave this review, Hazel. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
We were having trouble with our doorbell and outdoor cameras following an internet router upgrade. The Brinks representative walked us through the proper steps and got everything up and running again. She was patient and helpful. We are grateful for the help.
Thank you for taking the time to leave this review, Christine. We're pleased to hear about your experience with the service you have received after the internet upgrade to get your cameras back online. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
The woman who helped me today was excellent. She was patient and took me through everything step by step. She was persists in making sure everything was working properly.
Thank you for taking the time to leave this review, Cynthia. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
These people are thieves and liars. I spent half my day on hold to talk to someone about a system that is so old that half of the sensors are broken and they talked me into renewing for 24 months at a price five dollars higher per month than I’m paying now and supposedly I would get new equipment. I even made sure to get them to make the technician appointment. The next day I received a notice that the appointment was canceled with no rescheduled date. I’ve tried to email these people, they don’t answer. Do not do business with these people.
Hello, LL. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy. We appreciate your feedback. We are happy to review and help address any remaining concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 20, 2026
Fabulous service! Solved my problem quickly. Customer service rep was amazing!!!
Thank you for taking the time to leave this review, Deborah. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
My experience with Brinks has been great and I would like to recommend anybody that is looking to protect the property to select this type of home protection.
Thank you for taking the time to leave this review, O. Thank you for your endorsement! We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 20, 2026
The lady I spoke with yesterday was wonderful. I explained to her about an experience I had earlier that morning, 2:30 am. I set the alarm off accidentally. I tried to call Brinks to cancel any emergency response. Your virtual assistant would NOT let me talk to a human. She even hung up on me several times. Never spoke to anyone and NO police came to investigate. What the heck do we pay you to do? Give Me A Person!!! I'm led to believe no one should have an emergency after office hours. Am I wrong?
Thank you for taking the time to leave this review, Shaneen. We're pleased to hear about your experience with the service you have received from our team. We can review your account regarding your incident and get back to you. You are welcome to send your account information to socialmedia@brinkshome.com for assistance. – Paul H.
Reviewed May 19, 2026
The representative greeted me and listened attentively to me as I voiced my concerns.
Thank you for taking the time to leave this review, Catrina. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
When I go past the AI bot a person was able to help and that was great. I will say the AI bot was good at troubleshooting and such - I was just stressed and wanted to talk to a person. The sensors in my garage went out. Brinks got me new ones and helped me get them all set up. I appreciate the help and good customer service.
Thank you for taking the time to leave this review, Rich. We're pleased to hear about your experience with the service you have received with a live representative and we are happy to hear that the virtual assistant was able to help as well. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
My customer service agent Elizabeth was buried in professional when they came to answering all the questions I had and trying to help me resolve the issue. I was very, very satisfied.
Thank you for taking the time to leave this review, Clarnesha. We're pleased to hear about your experience with the service you have received from Elizabeth. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
Excellent service! Friendly, patient very helpful.
Thank you for taking the time to leave this review, Lesa. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
The service rep Queen was very polite and helped me with canceling my contract. I sold the house that the al System was protecting. I was very happy with the performance of the Brinks alarm system. The rep on the phone was very polite even when I was getting upset about the details about canceling my contract. She was truly a professional and she spoke very clearly. Thank you for helping me today. Respectfully yours. Ryan
Thank you for taking the time to leave this review, Ryan. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
Jasmine was awesome, a real credit to your organization and communication with the general public/customer base. Will **
Thank you for taking the time to leave this review, Will. We're pleased to hear about your experience with the service you have received from Jasmine. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
I am quite satisfied with the resolution of my issue with the Brinks Home Security. It was the Customer Service representative, Akeeya, who took the time and effort to understand and resolve the issue. The 5-star rating is due to her ability to understand and decipher the situation is commendable. My earlier contact to the Brinks Home Security was disappointing.
Thank you for taking the time to leave this review, Bahman. We're pleased to hear about your experience with the service you have received from Akeeya. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
Terrible, customer service sucks. I opened my account when I moved because I was told my camera system was thru Brinks then the next day I found out it was thru blink which is a free service. I then called and told brinks and they said they couldn’t close my account but could give me new cameras for 100 dollars. Now I’m stuck going bankrupt because they are trying to charge me two years worth of service. INSANE. I'M A SINGLE MOTHER WHO HAS NO JOB BE SO FR.
Hello, Ivy. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy. We appreciate your feedback. We are happy to review and help address any remaining concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 19, 2026
I want give Erick ** a 💯 on his customer service. Took his time listening to me. Was real helpful, nice person. Went 200 his way to help me. Very satisfied with his service. Good job. 👍👍
Thank you for taking the time to leave this review, Irma. We're pleased to hear about your experience with the service you have received from Erick. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 19, 2026
Very good customer service, with knowledge of my concerns.
Thank you for taking the time to leave this review, Angie. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
I had a great experience with the representative (Elizabeth) who helped me troubleshoot my security system panel. Although the issue couldn't be resolved over the phone, she was incredibly cordial and had excellent communication skills. Instead of leaving me stuck, she walked me through several clear options and next steps to get the solution I need. Fantastic customer service!
Thank you for taking the time to leave this review, Juliana. We're pleased to hear about your experience with the service you have received from Elizabeth. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
The Brinks customer service resolved my problem remotely. Thank you.
Thank you for taking the time to leave this review, William. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
Maurice was so very helpful in answering all of my concerns regarding our alarm system. He also made some lighthearted conversation and we had a good laugh. More companies should strive to have the kind of people in their customer service department like Maurice. Thank you, Maurice!
Thank you for taking the time to leave this review, Michelle. We're pleased to hear about your experience with the service you have received from Maurice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
Outstanding customer service. Thank you Jodie for your big help. Great company. Please give that Jodie a raise. She is the best.
Thank you for taking the time to leave this review, Derinda. We're pleased to hear about your experience with the service you have received from Jodie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
Service improvement is needed. The agent focused heavily on process and procedure instead of fully reviewing the updates already entered by other agents in the system. I also noticed the repeated use of the word “can’t,” rather than taking ownership and saying, “Let me see how I can correct this.” A more solution‑oriented approach would have made the experience much better.
Hello, Jeffrey. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy. We appreciate your feedback. We are happy to review and help address any remaining concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 18, 2026
I took over an account from a property that I just purchased, and technician said they could not install any equipment since we were renovating and there was no power. I am being told I am still obligated to the monitoring services I took over even though they couldn't install any equipment.
Hello, Mario. Thank you for taking the time to leave a review. We appreciate your feedback. Power is required to ensure a smooth and successful install with proper testing of signals. We are happy to review and help you reschedule if needed; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 18, 2026
This was the best customer service I have experienced through Brinks so far.
Thank you for taking the time to leave this review, Tyrone. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
The best customer service experience since Brinks alarm purchase. Donnita listened and did not respond until she had a clear understanding of what the issue was. She was the ultimate epitome of customer service associate
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received Donnita. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
I appreciate the help I got from customer service.
Thank you for taking the time to leave this review, Ray. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
I was experiencing a minor equipment problem. A Customer Service Rep walked me through some easy troubleshooting steps to resolve the problem. She also kindly welcomed me to call back for any additional follow-up.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
The technician was extremely knowledgeable, patient and helpful. She resolved my log in issue.
Thank you for taking the time to leave this review, Marcia. We're pleased to hear about your experience with the service you have received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 18, 2026
After a few attempts to help me, my customer service representative did not give up. She kept trying and trying and called back the two times she indicated that she would call. Very grateful for her and getting our issue resolved. Thank you.
Thank you for taking the time to leave this review, Bill. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 17, 2026
The gentleman who helped me was absolutely amazing. He was so kind and patient with me.
Thank you for taking the time to leave this review, Magen. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 16, 2026
I accidentally set off the smoke alarm by burning some popcorn. I quickly canceled the alarm by pressing my key fob. I then called Brinks Home Security just to make sure the alarm was canceled and the fire department wouldn’t show up at my home. I had the pleasure of speaking to a very nice young lady. She was very pleasant and understanding and told me that I had done the right thing. I felt at ease after speaking with her that everything was going to be OK.
Thank you for taking the time to leave this review, Mary. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 16, 2026
Friendly, helpful and patient and quickly solved my issue!
Thank you for taking the time to leave this review, Allisun. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 16, 2026
I called Brinks customer support today and spoke with Sheila. I have been with this monitoring company since I first installed my security system back in the early 1990's around 1993 or so. The company name at that time was Monitronics. I have been on a 3 year promotional rate since July, 2023. I called to see if I could renew and maintain the same or a similar rate going forward, which I am able to afford. Sheila was so accommodating, friendly, helpful, and truly understood my needs. She more than accommodated me with a long-term plan that meets my financial needs, to which I am most grateful. I trust the staff and service professionals at Brinks Home Security.
Thank you for taking the time to leave this review, Saundra. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 16, 2026
I scheduled installation for our home security 12 days ago when I signed up. Apparently an evening prior to the scheduled date received a call that it got cancelled and has to be rescheduled. Rescheduling is again 10 days out and not at a time suitable for me. This is not how business is run. Availability of appointment is scarce and also they five a 4 to 5 hour window period. This is ridiculous.
Hello, Salman. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5-star worthy due to the rescheduling. We value your feedback and if you need any additional support with your appointment, please contact our team at 800-447-9239. Thank you. -Paul H.
Reviewed May 16, 2026
I do not recommend Brinks Home Security. I was a customer for several years and cannot reliably say that the monitoring service worked. I had a couple of instances where the alarm was triggered and never received a call. Also, the carbon monoxide sensor was triggered, and again no call to check if there was an issue. I could not find a number to call on a weekend if I needed support, as they are only available Monday through Friday. I think you get better value from Ring or Simply Safe. Think twice before signing a contract because you will be on the hook for all unpaid months if you want to cancel.
Hello, Donnie. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5 stars worthy due to maintenance issues. We recommend to test the alarm system at least monthly to ensure a healthy system. We are happy to assist you with this and help troubleshoot or setup a remote technician appointment for this. Feel free to call our team at 800-447-9239 at your convenience. Thank you. -Paul H.
Reviewed May 16, 2026
I was having trouble with my alarm system not chiming so I reached out to a support team member about my issue. The team member was very helpful and knowledgeable. She was able to assist and quickly resolve the problem.
Thank you for taking the time to leave this review, Gabriel. We're pleased to hear about your experience with your service and getting your chime issue resolved. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
I had replaced two defective glass-break detectors and called Brinks Service to activate them. The technician was immediately able to activate both, but wanted to be certain that each was working properly. One was but the other was not. After multiple tries to activate the second glass-break detector, he made the decision to replace the nonworking detector. If the technician had not insisted on making certain each detector was working properly, I would never known one was faulty.
Thank you for taking the time to leave this review, Gordon. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
The customer service representative was patient in troubleshooting my system. Totally satisfied.
Thank you for taking the time to leave this review, Tommy. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
I am sorry I forgot the name of the person who helped me. He was very patient and helpful. My app quit seeing my system. We were on the phone for about 30 minutes, but it did not seem that long. We got all my problems solved and tested. He was much better than the chatbot.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
The representative in customer service I talked to was very respectful and patient. Also Sydney in the loyalty department was very understanding and answered my questions regarding my account fees. Thank you!
Thank you for taking the time to leave this review, Josie. We're pleased to hear about your experience with the service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
I had to add two new sensors and the person I talked to made it very easy. She added them and we checked them both and they worked perfectly. She was easy to understand and communicated everything I needed to do clearly. It was a pleasure to work with her.
Thank you for taking the time to leave this review, Bill. We're pleased to hear about your experience with your service getting your new sensors learned in. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
Very easy phone call to get my request taken care of.
Thank you for taking the time to leave this review, Phyllis. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 15, 2026
I had to cancel our account and called to do so. There was not much wait to speak to someone and they verified my account before I got to Customer Service, so we didn't have to go through that information again. The gentleman that helped me was kind and completed my request in just a few minutes. I gave 4 stars out of 5 because 5 is "perfect" and that's not possible.
Thank you for taking the time to leave this review, Paige. We're pleased to hear about your experience with how easy the cancel process was for you. We hope to be able to serve you again in the future. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.
Reviewed May 15, 2026
Jasmine in customer care and retention was a dedicated agent at Brinks. We had to terminate our contract early (did not remember extending in order to save cost). She worked with 2 different levels of management until they agreed to let us out of the contract. Our home sold and company relocated us to a corporate apartment where we would not require individualized alarm monitoring. We did not have any Brinks equipment we were using them to monitor alarm system only. We never had any issues the 3 years we were with Brinks. They understand their customers and for that I’m grateful. We will use them again when the need arises.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with Jasmine's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 14, 2026
Brinks technical support was very helpful, with helping me solve an alert that I was receiving inside my home.
Thank you for taking the time to leave this review, Kerry. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come! – Paul H.
Reviewed May 14, 2026
I had some basic questions about our Brinks security system. All my concerns were answered in an effective manner.
Thank you for taking the time to leave this review, Robert. We're pleased to hear about your experience with getting all of your concerns answered. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe when needs in your next home. – Paul H.
Reviewed May 14, 2026
My tech came in and messed up the install. Drilled 1 inch holes through my walls and didn't seal any of them so I had to go buy everything to seal them myself and he forgot some of the items I paid for and we cancelled same day and the sales rep kept pushing off letting us cancel and finally called the main office to cancel and they tried to say we waited too long to cancel but after we gave proof of trying to cancel and proof that the system was picked up they let us but then I still haven't received any sort of cancellation email that I was told I'd be getting multiple times.
Hello, Shane. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5 stars worthy due to the installation issue. We are happy to review this and help address your concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 14, 2026
Very good communication. Got the problem resolved quickly.
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with our support team's service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 14, 2026
AI can't do what Dan did for me, just remember that!!!!
Thank you for taking the time to leave this review, Carl. We're pleased to hear about your experience with Dan's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 14, 2026
My doorbell keeps going out. I'm not paying a technician to come out when it's a known equipment issue. Once my agreement is up, I will not renew my service. Also, my alarm has gone off a few times, thank goodness it was actually just by accident, but out of about 3 times, they've only called once to confirm it was a false alarm.
Hello, Gtoy. Thank you for taking the time to leave a review. We're happy to assist you with troubleshooting your equipment, or we can schedule a remote technician to work with you on resolving the symptoms at no additional cost. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance contact our support team at 800-447-9239. Thank you. -Paul H.
Reviewed May 13, 2026
The response is slow or nonexistent. The equipment was piggybacked from ADT. We paid our subscription and had only one contact the 3 years of our contract.
Hello, Ahmad. Thank you for taking the time to leave a review. We're sorry to hear that your experience was not 5 stars worthy. Could you provide more details about your comment? We are happy to review and help address your concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 13, 2026
Hard to do business with and wait times over 1 hour. Everything you need to call in.
Hello, Wade. Thank you for taking the time to leave a review. Everyone has an option to also text us and chat in at www.brinkshome.com for support without calling. We are also happy to review and help address your other concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 13, 2026
The representative was awesome. Informative and tactful delivery of horrible news. After 13 years with this company and now ready to move to another state, the company wants to charge us $1117.49 for the privilege of closing our account. I cannot comprehend how charging such a fee can possibly be legal? Again, the representative was excellent…The company not so much.
Thank you for taking the time to leave this review, Guadalupe. We're are happy to assist with any additional questions or concerns about your account. We do offer relocation service for these kinds of lifestyle changes. Feel free to contact us by phone at 800-447-9239 or email to socialmedia@brinkshome.com. – Paul H.
Reviewed May 13, 2026
THe agent I was dealing with was truly helpful and personable. Thank you.
Thank you for taking the time to leave this review, Dan. We're pleased to hear about your experience with our support team's service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 13, 2026
They helped me get my cameras online again and answered some questions I had.
Thank you for taking the time to leave this review, Ivanka. We're pleased to hear about your experience with our support team's service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
The Brinks Rep understood my question about my door lock code and fixed my problem quickly.
Thank you for taking the time to leave this review, Aresa. We're pleased to hear about your experience with our support team's service swiftly resolving your door lock issue. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Very intelligent and nice person. Patient and courteous.
Thank you for taking the time to leave this review, Elemer. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Norma was superb and OUTSTANDING. She was very professional and certainly customer-oriented. Able to resolve quickly the problem and explained how I can troubleshoot the problem again if reoccurs.
Thank you for taking the time to leave this review, Jeffrey. We're pleased to hear about your experience with Norma's quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
I spoke with Jessica and she was awesome. She was professional and experienced and explained everything clearly and concisely. She is the reason why Brinks is terrific!
Thank you for taking the time to leave this review, Janet. We're pleased to hear about your experience with Jessica's quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
My service representative was great. She was patient, tried to assist me on the phone till we decided on a home visit. She worked with my schedule to get me the time and date needed. It was a pleasure dealing with her.
Thank you for taking the time to leave this review, Jeffrey. We're pleased to hear about your experience with our team's quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Just like every time I've had to call for support, this time it was a pleasant experience. Ron was an excellent support specialist. Guided me through the procedures to fix my situation. His understanding of the system made it real simple to perform. I've been a customer since 2009 and never regretted it. I strongly recommend BRINKS.
Thank you for taking the time to leave this review, Jose. It's exciting to hear from a 15+ year customer! We're also happy to hear about your experience with Ron's quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Tylor was very helpful in getting us set up for an upgrade of our system. I would also like to mention Tai who worked with us to initiate and explain the plan which we decided on. They were both helpful throughout the process. May GOD bless you.
Thank you for taking the time to leave this review, Johnny. We're pleased to hear about your experience with Tai's and Tylor's high quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Elizabeth, a Brinks support agent, spent two hours on the phone with me and worked through setting up six new sensors to a system that was installed be the previous homeowner. She was very patient and did everything she could to assist me in my pursuit to finishing the installation. She also set up a video conference call with another agent at a later late to troubleshoot a few issues that we had with the sensors. I highly recommend her services.
Thank you for taking the time to leave this review, Vincent. We're pleased to hear about your experience with Elizabeth. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
My video doorbell was flashing red. I tried using the Brink app, but couldn't fix the issue and lost between my desktop and phone. I called tech support and was put through directly to a very knowledgeable man. He guided me through the phone app, explaining what we were doing, not just telling me to "press this button". We were not able to fix the problem while he was on the line. However, I went back, took my time, and using what he taught me was able to fix the problem. I particularly appreciated his patience and his explanation. He was professional, patient, and kind - that is an invaluable combination!
Thank you for taking the time to leave this review, Paulette. We're pleased to hear about your experience with our support team, providing clear instructions and explaining the process. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Stephanie was such a big help, she didn't rush me, she was very friendly. Thank you!
Thank you for taking the time to leave this review, Debby. We're pleased to hear about your experience with Stephanie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Blake very efficiently helped solve everything we needed help with! Thank you, Blake!
Thank you for taking the time to leave this review, Maggie. We're pleased to hear about your experience with Blake's asssitance. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
It was Erica (hope I spelt that correct). She was so helpful, kind and knowledgeable about the system and what I could do to try and fix my issue. Thank you.
Thank you for taking the time to leave this review, Jean. We're pleased to hear about your experience with Erica's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Very helpful for my questions, patiently explaining my bill as a transferred customer, and setting up my account.
Thank you for taking the time to leave this review, Hongji. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
I have nothing but nice things to say about this company from start to finish. Everyone one was courteous and knowledgeable about the things we talked about. They answered all my questions without making me feel silly if they had to explain something twice. I also love that they are based here in the US. And I am pretty sure when you call it won't be outsourced. 😉 I give this company and all the associates an A+.
Thank you for taking the time to leave this review, Jackie. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you so much and we look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Getting through was easy & as well as talking to a human too. The girls were very helpful in assisting us. Very polite, caring & made sure we know they’re ALWAYS there IF we need them. THANK YOU.
Thank you for taking the time to leave this review, Donna. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Brinks is a deceiving company. I called to cancel my service because I sold my house and am going into a rental and they wanted me to pay for the rest of the contract! 45 payments!! If I would have known that upfront I would have never tried their service. Do not use them and don’t be fooled by their salesman. Never again.
Hello Diane. We are happy to help address your cancel request and provide any other alternatives to better assist you. Feel free to email us your account details to socialmedia@brinkshome.com for assistance with your account.
Reviewed May 11, 2026
My customer service experience was exceptional. He walked me through all the necessary steps and got my equipment back online quickly.
Thank you for taking the time to leave this review, Vince. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 9, 2026
I’m enjoying my new system and customer service support has been great.
Thank you for taking the time to leave this review, Brenda. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 9, 2026
The gentleman who was helping me solve my issue was very helpful, polite and patient. I was receiving an alert about my fire alarm having a problem connecting. This usually means I need to change the batteries. When he was assisting me with this he identified a couple issues which required an additional upgrade to the system. He walked me through this and reset all my alarm sensors that were affected. When you can actually deal with a person instead of a computer it is refreshing. I would put his name here but I don’t remember it. To the young man in Houston that helped me thank you.
Thank you for taking the time to leave this review, Rich. We're pleased to hear about your experience with the service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Called service to say I needed a system review and discussion about where and what type of cameras would be good for our house. Candice was very helpful and thoughtfully set up a free video visit, so that only one in-person service visit will be needed.
Thank you for taking the time to leave this review, Julia. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Ron was kind, professional, and had a lot of patience with me. He walked me through everything step-by-step, until it was repaired.
Thank you for taking the time to leave this review, Arthur. We're pleased to hear about your experience with Ron. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Good customer service. They guide you through the setup process making it easy to do a lot of it yourself.
Thank you for taking the time to leave this review, Stu. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 6, 2026
I had a very disappointing experience with Brink Business Security, and would strongly encourage others to carefully consider their choices before signing up! From the start, communication was a major issue. Getting clear, timely responses from customer service was difficult, and it often felt like I was being left in the dark regarding my account and service details. Unfortunately, things only got worse when I decided to cancel the service.
After canceling my service, I scheduled an appointment for equipment removal. No one showed up, and i didn't receive any call or notification explaining the no-show. Then, unexpectedly a technician arrived on a different day without prior notice to remove the equipment. Despite the confusion and lack of coordination on their end, I was charged a trip charge. I contacted customer service to dispute the charge and expected at least a follow up or explanation. Instead, I never heard back. To make matters worse, the charge was sent to collections without any resolution or meaningful communication. Overall, my experience was marked by poor communication, disorganization, and lack of accountability. I would not recommend Brinks Business Security based on how may situation was handled.
Hello, Michael. Thank you for taking the time to leave a review. We're sorry to hear that the service did not work out for you. We are to review and help address your other concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 3, 2026
Brinks is terrible. Their customer service is some of the worst. I was told I was signing a 2 year contract, turns out it was 5 years. My system didn’t work for months. They sent someone out to “fix” it. All he did is ask to use my bathroom for 25 minutes and then looked around and said he couldn’t figure it out and left. Now they’re harassing me about my request to cancel. I would never recommend Brinks to anyone not even my worst enemy.
Hello, Steven. Thank you for taking the time to leave a review. We are to take another look into your system issues to help resolve them. We can also help address your other concerns with you, feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 29, 2026
My experience with Brinks Home raises serious concerns about both contract disclosure and billing practices. When I purchased my home, I was enrolled into a 3 year contract that was not disclosed or mentioned at the time of purchase. I was not made aware that I was entering a long term contractual obligation. On March 2nd, I was charged $255 in advance for a service period covering March 27th through September 27th. This means I was billed for services well before the service period had even started.
When I attempted to cancel, I first contacted the company in February and was told it was too early and to call back in April. I followed those instructions and called again in March, and was again told it was still too early. After multiple calls and inconsistent guidance from representatives, the cancellation process was finally completed.
Due to these delays and conflicting instructions, the final cancellation fell just outside their stated 30 day notice requirement. As a result, the company is withholding part of the prepaid amount and only reimbursing $216 out of $255, citing prorated charges for the intervening period. The cancellation process required multiple phone calls, repeated follow ups, and inconsistent information from staff regarding timing requirements. The guidance provided directly impacted my ability to comply with their stated cancellation window. Based on this experience, the combination of undisclosed long term contracting, advance billing for future service periods, and strict cancellation enforcement applied after conflicting instructions creates a process that is difficult to navigate fairly as a customer. I would not recommend this company.
Hello, Kyu. Thank you for taking the time to leave a review. We are sorry to hear about your experience in obtaining services and the difficulty with cancellation process. If you may have any additional concerns that you would like for us to address with you, feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 27, 2026
Started in 2017 and wife renewed by phone. Very difficult to cancel contract, and very predatory. There whole billing system is predatory! Went from paying by mail, 'cause they charge $6 to send statement, $10 to pay with agent and virtual never working properly and their response is their portal, which was not part of contract. I have not nor will not do business with company that changes payment form and method in middle of contract. So my suggestion to fellow veterans is avoid Brinks SECURITY. I have a couple auto pay, but that option was given up front, not forced on me in middle of contract, then forced to pay $570 to terminate. Ask questions with Brinks. Not a company to do business for military, especially active without strict understanding if you relocated during contract.
Hello, Howard. Thank you for taking the time to leave a review. We are sorry to hear about your experience. We appreciate your service and we understand if you may still need to have this addressed. We are happy to review your account to better understand your concerns clarify any changes/updates. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 25, 2026
I am daughter of the person that has this service. She had mailed out a bill for her credit card and the bill was stolen and the check was removed to scam a payment to the thief. Brinks was on that credit card bill. In December of 2025, I had paid the bill online setting up a new online account for her, I tried to remove the credit card account because we closed that account with Capital One. In December she was charge a late fee because the credit card company never received the payment. We were going to pay it through the bank now. I tried to set that up myself and get autopay going.
In January, I was watching the billing and it was not getting paid automatically. I paid the bill on line again and set up autopay again. For the second time it said that it was set up successfully. In February, I watched and it was still not going through and saying it was not on autopay because it was about to expire. I called in and talked to an agent, I did not get his name. He was friendly and said that everything would be taken care of and it would not happen again. I checked in March and now the message online said that the credit card was about to expire. She is not paying with a credit card. I'm not saying this gentleman in March did anything wrong, but I need to confirm that the payment is going to go through properly so she is not getting a late bill after trying to fix this for three months. I talked to an agent in March and said the credit card needs to be eliminated from her records because the number is no longer good.
I had this same thing happen with another company for a different bill. I did not get his name either. After thinking this over, I requested through the chat to speak to a supervisor. The chat gave me a phone number. I spoke to Arion (I'm sure it is not spelled correctly, but BRINKS can look up the call). The computers were down and he could not look at the account, but assured me that it was going to be ok.
In April I got online again and the message popped up about her credit card again. This time I spoke to Larry who was more than wonderful to chat with. He told me right away that the payment is coming out of her banking and it is on autopay and he told me when the bill would be processed. This is the first time in five months that I did not have to click on make a payment. It did go through as Larry said it would. I will be watching for May's payment and not calling the company to check on it. I really hope it is all taken care of now. I didn't have to work to fix things for six months with any other company she has dealt with and that is the reason for 4 stars. All the agents were wonderful to try to help.
Thank you for taking the time to leave this review, Elizabeth. We're pleased to hear about your experience with our team members although we apologize for the difficulty you have experienced with the billing system. We are happy it has started drafting on its own. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. If you have any other questions or concerns, feel free to contact us anytime. – Paul H.
Reviewed April 22, 2026
Brinks when first contracted requires 3 year monitoring contract which starts low and within a year is costing $82/month. You pay for the equipment (cameras and contacts and Control panels) upon start of install. After 3 years I can tell you with absolute certainty that Brinks is below average as a security company. The cameras (expensive) were constantly not available to see live (kind of important) and recording by a menacing SVR you must place next to your modem to hard connect via cable is worthless. When you try to pull up recordings, half are unavailable because camera was not getting signal. NOTE: IF YOU WANT SECURE SURVEILLANCE SECURITY DO NOT GO WIRELESS IF YOU HAVE A HOME OVER 2500 SF, cameras will have constant intermittent service for 3 years
I had mentioned this within one month of service and they came out 3 times eventually putting in some tiny device that all the cameras would receive signal, which I was amused as it was next to my 1.2 GB of data incoming and 600 MB outgoing which one modems covers my whole house, but it gets better I pay for two of these modems to make sure every inch has service. STILL DID NOT WORK. Cameras kept going out. I bought this house and it already had a hardwired security system, meaning contacts to all openable windows and doors are pre wired when they built the house. I only needed cameras.
The original install was by ADP. When a representative showed up he told me ADP was now Brinks. I did not question it since the home was built circa 2000 and it was now 2023. Okay, so they sold me cameras and new panels and had me sign contract. So when they could not get the cameras to work regularly, I was told my house was too big. I mentioned two modems and they said ALL must be on same router/modem. Ok then I asked split the cameras to half and half on each modem, which they said we would have to charge you for two accounts?
I finally gave up and waited for my contract to expire. In February 2026 I called to verify expiration of contract and date of expiration. I Asked to please schedule NOW to cancel on expiration. They told me they cannot cancel in advance. (I called 3X to hear this scam of an excuse). I called April 6, two days after expiration and refreshed their memory of prior calls on their records and discussions and informed them I am not extending services past contract expiration. I spent 10 minutes listening to them try to offer me less per month, that my system cameras were really old and new ones would be much better (same story I was told in 2023) and eventually they said I have to sign a cancellation via Docusign which they sent, I signed, I got an email stating contract is cancelled but for $27/month we can keep going!!!!
On April 15 they charged me for a months service $82? I called my bank and said the charge should not have been processed due to cancellation on April 8. I decided to also call Brinks to basically say WTF? I'm told you had a contract but it went to month because we thought it was better and on Month to Month you must have 30 day notice of cancellation?? Remember they didn't allow advanced notice to not renew at contract expiration!! Scam and scam again.
They Deliberately mislead you from products, services and even making sure they get added monthly billings when your contract expires. It's all on you and you must contact them no more than and no sooner than 48 hours of your contract expiration date despite having emails saying services are terminated via email April 9. Really, really unethical sales and customer service at Brinks. BEWARE
Hello, Robert. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations; this does not sound like how our service works. We understand if you may still need to have this addressed and we are happy to review your account if you would like to help clarify any remaining concerns and further assist you. Feel free to email us with your account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 22, 2026
The person I spoke with, Sheilah, was helpful, informative and pleasant to speak with.
Thank you for taking the time to leave this review, Lela. We're pleased to hear about your experience with Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 22, 2026
Halfway through our service agreement, the battery in our main panel died. After attempting to get help through chat on the app, I tried to use AI instructions. It is not a simple process. After looking for YouTube videos, I decided to quit. Why does a simple battery change require so many steps? We will continue to pay monthly with no service because Brinks does not allow you any discount to pay in full or reduced amount to terminate the contract. They will get paid, but they lost a good customer and our friends and family will also use another company.
Hello, William. Thank you for taking the time to leave a review. We are sorry to hear about the difficulty you are experience with the panel battery . We understand if you may still need to have this addressed. We are happy to help setup a free remote virtual tech appointment to walk you through the process. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 21, 2026
The technician helped me make a good decision to make my home safer.
Thank you for taking the time to leave this review, Kyiesha. We're pleased to hear about your experience with the technician. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Not pleased with services. Was rushed through activation and payments appeared more than discussed.
Hello, Michelle. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand if you may still need to have this addressed. We are happy to review your account if you would like to ensure everything is accurate. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 20, 2026
My call was answered promptly, transferred to appropriate dept. and resolved quickly.
Thank you for taking the time to leave this review, Mary. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
George, the rep for Brinks, was very professional and resolved my issue in a matter of seconds.
Thank you for taking the time to leave this review, Max. We're pleased to hear about your experience with George. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Brinks are just scammers. They were charging me $36/month. I asked them a new Quolsys Panel 4. They said that it cost $600, but they will offer it to me at a discounted price of $400 but I have to pay a $200 technician fee. I said i don't need any technician, I can set it up by myself. They said it not possible. So I bought me the Quolsys Panel 4 on eBay brand new for $200, and I told them that I want to cancel the service. They called me some days later with a 2 years contract and $26/month. I said no. They called me again some days later with $19.99 and 2 years contract. I said no again. Some days later they called me with $19.99 and no contract. I said YES. Two days later, they billed me $25!!! I called them and cancel for good. Thay are just a bundle of scammers!!!
Hello, Gustavo. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations and that you have cancelled service. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com if you any remaining questions or concerns about your account with us. -Paul H.
Reviewed April 20, 2026
Jessika was great and very helpful, She walked us through everything and was very patient, She ordered us the new equipment that we needed and helped us reset the old equipment.
Thank you for taking the time to leave this review, Bruce. We're pleased to hear about your experience with Jessika providing the help you needed. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 19, 2026
I have been a Brinks customer for many years and my recent experience with a couple of service calls again solidifies my decision to continue to be a customer. The lock system on my front door recently reached end of life. There was an initial in home consultation to help me figure out the problem. The tech was professional, kind, and very helpful. He sent me a picture of exactly the new system to purchase. Upon purchasing, Brinks was able to remotely walk me through the installation and set up, and at no charge! The tech who assisted with that virtual call was wonderful. She was patient with me and provided every clear instructions and coaching. And Brinks has the tools for a very effective remote solution. Thanks to you all!
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with our virtual appointment service technician and thank you for being a long-time customer of ours. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 18, 2026
Horrible experience - will never use this company or recommend this company to anyone. My parents passed away in August 2025. Both of them, the same week. In the beginning of October, as I was sifting through the many things I had to do to take care of my parents' affairs, I called Brinks. The gentleman on the phone said I could not pay their bill, but I could "take over their account" and get it "switched into my name" - which was great because we still had to figure out how to sell the house. He walked me through all the things, had me sign some stuff and I was on to the next task. Fast forward to December, when the house went on the market, and I called to cancel the service because the realtor said it was a good idea.
The lady on the phone said that what I had actually done was create a new contract of my own, and that I was locked into a 4-year contract. I told her specifically that no one had mentioned anything about a new contract and that it was wrong of them to do that. Not one person mentioned a new 4-year contract. In order to cancel this new contract, I had to pay $1500. My other option was "to give it to a family member". My family just died. But thanks. After multiple calls and seeing if there was any other option, I was told that I knowingly signed the contract and that I was responsible for the bill. So I paid it. There, you got your money. Thank you for being a good lesson, and thank you for being an awful, shady company. I would give 0 stars if I could.
Hello, Becky. Thank you for taking the time to leave a review. We are sorry for your loss. We understand that you may still need this to be addressed. We are happy to review your account if you would like. To better assist you with this, feel free to email us with more details of the situation, your post, and account details for us to review at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 18, 2026
Run, don't walk away from this company. Their service is terrible, if you're lucky enough to get a repair appointment they call a few days before because they overbook to change it
Hello, Scott. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 18, 2026
Emily was very helpful and she helped me through the problems that I had. And she stayed on the phone with me and guided me through everything.
Thank you for taking the time to leave this review, Colleen. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Very helpful, considering and easy to communicate with
Thank you for taking the time to leave this review, Tyrone. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Good alarm service, however getting a tech out here was a little obwro.
Thank you for taking the time to leave this review, Curtina. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Portia answered the call with professionalism and was cordial, polite and respectful. She recapped the issue as well as instructions on monitoring signal strength and discussing with my internet provider if lag continues. She assured me that if it proved to be a camera issue I had the protection plan which would cover my equipment. She queried if I was aware of low battery on door lock and if I had someone to replace battery or if I knew how to do so.
Thank you for taking the time to leave this review, Rose. We're pleased to hear about your experience with Portia and her professional support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Alice was wonderful. I was able to understand what she was saying and she offered to reduce our monthly fee, which we approved the switch. She also ordered us new yard signs and window decals. She was very pleasant to work with.
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with Alice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
It was very simple and quick to contact customer service. The representative was very helpful and professional. It's a delight to speak with a human without a long wait.
Thank you for taking the time to leave this review, Khalil. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
The support person was pleasant and he was helpful after being on hold for a long time. But this alarm system is old, the app is ANTIQUATED and cannot be updated without calling tech support. Brinks also puts you on a contract that they will not provide you with a copy.
Hello, Ken. Thank you for taking the time to leave a review. We are happy to review your account if you would like and provide any additional assistance. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
She was knowledgeable, kind, considerate, and she took care of everything I was calling about. Very sweet lady.
Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail at customer support was very helpful. Thank you.
Thank you for taking the time to leave this review, Grace. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail was great. Thorough, actively listened and was able to articulate concerns back to me. This is refreshing because I often find that when first describing issues and concerns, reps with other companies aren't actually listening.
Thank you for taking the time to leave this review, Matthew. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Speak with Emily in Customer service. She provided exceptional customer. She was very kind and patient. Emily was able to assist me with all my concerns and request.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
This company is not very commit to customer satisfaction. I talk to several representatives requesting that I want to cancel my service like 2 year ago and they always fill me with promise that I will paid less that I was paying but a year later I was paying more that what we have agree. Not a good company to do business.
Hello, Amiclar. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
When one of my keypads stopped working, I contacted them and was informed that my pads were no longer valid. A wonderful technician came and installed new ones. Dion was very respectful and efficient. He explained how the new ones work and showed me how to get answers to any new questions that I didn’t think of when he was here. Very happy with this company. I feel safe knowing that Brinks is watching over me.
Thank you for taking the time to leave this review, Suzi. We're pleased to hear about your experience with the new panels Dion helped installed while giving you the time to ensure you were comfortable with new equipment. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Calandra was very professional and took the time to listen and walk me through the process of rebooting my system.
Thank you for taking the time to leave this review, Cynthia. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Customer Service was great, very helpful and professional.
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Very helpful associate and my concerns were all addressed efficiently.
Hello, Annie. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
The rep was knowledgeable, patient and got my problem solved.
Thank you for taking the time to leave this review, Carol. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
The agent was polite and nice but still waiting for my closing statement which I have been waiting for for 3 weeks.
Hello, Jose. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Ms ** was very engaging and friendly to talk to. She helped out as much as she could. She is definitely in right position.
Thank you for taking the time to leave this review, Vic. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I did not realize when I signed up that there was a 5 year contract attached. The installer had a difficult time getting the camera set up. He hooked it into one of my Kitchen outlets and the Brinks system never seemed to work quite right. Also that kitchen outlet never worked the same, only one of the plugs worked after the installation. I am having some financial difficulties and called to cancel the service only to find out that I would have to buy out my contract for $1,139.59 or continue with a service that I am not using for 19 more months. I would rather be robbed by strangers than a business that I had put my trust into. The only proof of purchase that I have is my auto payments.
Hello, Bonnie. Thank you for taking the time to leave a review. We are sorry to hear about your situation. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Excellent customer service. Have been a customer for over 21 years. We appreciate your dedication to our well being.
Thank you for taking the time to leave this review, Sonnesa. We're pleased to hear about your experience with our team and staying a customer of ours for 21 years. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Brinks Customer Service was wonderful. Shelia took the time to make sure all my questions were answered about my rate and service. It was a pleasure working with her today.
Thank you for taking the time to leave this review, Janice. We're pleased to hear about your experience with Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Called to get questions answered regarding the fact that I did not know that my security system which I purchased from Allstate Wireless security had been sold to Brinks. I have no idea when it happened but I got my questions answered professionally and in a timely manner. My only suggestion is that in order to replace my AllState security signs on my home with Brinks signs, I have to pay for them and have that amount added to my monthly bill. I would think that with my account having been bought from Allstate the first signs would have been provided as a courtesy. This is necessary because the phone number on the signs is different.
Thank you for taking the time to leave this review, Faye. We're pleased to hear about your experience with our team after transitioning from your previous provider. We can assist with initial yard sign in this case. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
After being a loyal customer for greater than 7 years, I needed to cancel my home security service with Brinks due to unforeseen life challenges. I canceled my service prior to the next months billing cycle, however was charged for another month of service. After speaking with 3 customer service representatives, I was not able to get reimbursed for the month charged after my cancellation. I am very disappointed in Brinks Home Security customer service. When I am back to being financially stable and looking for home security, I will absolutely not call Brinks Home Security. Extraordinarily disappointed.
Hello, Traci. Thank you for taking the time to leave a review. We're happy to to help review your account and see when you placed your 30-day notice of cancellation. Feel free to email us with your post and account details at socialmedia@brinkshome.com and we will check if there was any errors in the cancel process. -Paul H.
Reviewed April 16, 2026
I had an excellent experience talking to the representative from start to finish. Was treated with respect, handled my issue quickly and to my complete satisfaction.
Thank you for taking the time to leave this review, Chuckl. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Nicole was a pleasure to work with. She explained things thoroughly.
Thank you for taking the time to leave this review, Teresa. We're pleased to hear about your experience with Nicole. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Everything was great, the Brinks Representative took care of all of my needs.
Thank you for taking the time to leave this review, Jerome. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Customer service was helpful and professional. The service was was done well, but left a mess of misc. Wires cut off from the plugs, and left were he was doing install. I had to clean up the garage and outside patio area were he was working on the camera. Service person no matter how good the technician can be, leaving his work area dirty and not taking the unused parts with him is the worst technician in my view.
Hello, Humberto. Thank you for taking the time to leave a review. We are sorry to hear about the mess left after installation. We understand that this may still need to be addressed. We are happy to more details and address this. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 16, 2026
I did not sign up with brinks but I had with a smaller company who was bought out by brinks and changed my service into theirs. I was not happy about this as I would have went with a big corp if I wanted to in the beginning, they offer you to lower your bill however it extends your contract x amount of time. They want 100$ minimum every time you move or relocate for a service tech to come out and put sticky tab sensors on your windows and doors when anyone who has peeled a sticker can do. The system we had literally hung on the wall and had a plug into the outlet. Had the alarm go off in the past and had no phone call from operator nor police presence arrive to property. Be careful going with small company’s they will sometimes sell your contract to bigger corporations as such happened to me.
Hello, Jack. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed regarding your equipment. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
This morning, I checked my bank account and noticed I was being double charged for security service. And because this happened once before, I was frustrated and ready to switch carrier. But Tameko, the service representative, listened politely to my complaint, professionally handled the situation to my satisfaction. She informed me of the glitch that had occurred and was working on correcting the mistake. I have been with Brinks Security for over fifteen years and have been satisfied with their services. They have some of the best representatives and technicians and I trust their services.
Thank you for taking the time to leave this review, Shirlene. We apologize for the inconvenience for the double billing and we are aware of this and resolved the issue. We're pleased to hear about your experience with Tameko. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
All is well. Issues have been resolved. All is Well. Batteries have been changed. Dashboard issue solved.
Thank you for taking the time to leave this review, Julia. We're pleased to hear about your experience with your service and getting all of your dashboard issues resolved. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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