Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 13, 2026
Finally! After 4 calls over 10 days averaging over one hour for each call, the representative got it right! Brinks went from Zero to Hero only due to the girl who finally got it right! Why did it take almost 2 weeks, over 4 hours on the phone, with extreme frustration, to finally get someone who was competent enough to resolve my issue. Get it together Brinks. I almost lost my mind with your prior poor service until I got through to the right representative. I don't think that I could recommend your service unless you get better more informed people to problem solve. The last rep that I had yesterday was extremely helpful and resolved the Brinks issue. Give her a raise and get rid of the others.
Thank you for taking the time to leave this review, Robert. We apologize that you had to call in multiple times, but we're pleased to hear about your experience with the service you have received from the last team member. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Received excellent support from the associate and my issue was resolved.
Thank you for taking the time to leave this review, Loise. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
The assistance provided by Mr ** was outstanding. Very professional and patient. Thank you! Richard **.
Thank you for taking the time to leave this review, Richard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Representative was very personable and helpful in identifying a lower rate. Also, I started out texting and was able to transition to a live agent very easily.
Thank you for taking the time to leave this review, Kathy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
I recently had to call for service help when my doorbell went out after a power outage. The service representative was patient and kind as she walked me through the steps to take the doorbell off and reattach to reboot it. I appreciate this kind of assistance very much!
Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Just so you know I’m bad with names, However I work With one of the most pleasant young ladies that God could have made. She knew her job and did a fantastic job helping me. You should be proud to have her on your team.
Thank you for taking the time to leave this review, Johnnie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
My rep was very helpful & made the process easy. I left Brinks because my new home was hardwired with another company but I would come back to brinks if I ever move again & it’s not hardwired.
Thank you for taking the time to leave this review, Elizabeth. We're pleased to hear about your experience with the service you have received from our team. We look forward to serving you again in the future. – Paul H.
Reviewed June 12, 2026
System malfunction could not be fixed by Brinks; gave me other telephone numbers to call & finally gave me the number of 3rd party to call & resolve the issue on the panel; 90 minutes & issue not resolved; For so many years there is no default on payment, late or otherwise, so when I needed customer - technical support, I was being run in circles; Thank You Brinks;
Hello, Shahid. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
Updated on 06/16/2026: Well I thought I had this all fixed and just got a call that they lied again! The appointment for June 18 is still with a virtual tech. When I was told it with a technician since the last virtual tech was late and I could not miss additional work to no fault of mine! Still not monitoring my system which puts me at risk for fire and burglary. Shouldn’t you have trust in your security service?? Too much to ask?? I have tried to be available and have missed work, so don’t blame me! This shouldn’t be this hard! HELP ME!
Original Review: My local authorized dealer for this company took my monitoring fees that I pre-paid for 3 years and stole the money and did not pay BRINKS for monitoring and Brinks did not notify me! Now I am trying to get my monitoring re-instated and have now paid BRINKS directly and I am still not monitored even though they confirmed I was on several occasions! I am so frustrated! Multiple calls, stated actions, no follow through is the normal for this company!
Hello, Lisa. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to take another look into your concerns and confirm your billing details. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
We inherited it when we bought the house. They are the only system that attaches to your credit report as a utility. When our contract expired, they said they would remove it and did not. They claimed the customer service was mistaken. Also, the glass sensors broke constantly and it cost $50 to have them come out every time. BEWARE!!!
Hello, Laura. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
The young woman that answered my call was very patient and cheerful and, most importantly, able to fix the 2 problems that I was having with my Brinks security system.
Thank you for taking the time to leave this review, Gene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
I had an opportunity to speak with Kenya who was great. For some reason, the rules were deactivated. No explanation was provided but the camera rules were reactivated.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team to help resolve your camera rules. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
We had A WIFI fiasco that turned our home upside down for a few days. We were frazzled after dealing with it. We called Brinks support to get our cameras back online. The support was professional, calm and effective. Thank you!
Thank you for taking the time to leave this review, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
It took me THREE SEPARATE PHONE CALLS to cancel and re-schedule an appointment. On the first call, after being placed on hold for nearly twenty minutes, I was told that the scheduling dept. was closed and to call back the next day. So I did (call #2). On call #2, I was told that he was trying to contact somebody to re-schedule my appt and kept placing me on hold. After nearly a half hour, I was told I would get a call back to complete the re-scheduling. I never did. So I called back again (call #3). Though this CSR had lengthy and significant difficulties in attempting to re-schedule my appt, she "escalated the case" and was able to eventually re-schedule the appointment. Canceling and re-scheduling should be a simple task. Not one the requires multiple calls and waiting on hold for long periods of time.
Hello, Brandon. Thank you for taking the time to provide your feedback. We sincerely regret that your experience did not meet your expectations. Your comments are valuable to us, and we will utilize them to enhance the quality of our service. Thank you. -Paul H.
Reviewed June 11, 2026
The rep that helped me today was outstanding. She explained how to resolve our problem perfectly
Thank you for taking the time to leave this review, Stephanie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Excellent customers service from Kiara. She took her time and stay on the phone until we figured out the problem.
Thank you for taking the time to leave this review, Amilda. We're pleased to hear about your experience with the service you have received from Kiara. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Excellent service. Best ever! 5 star! My experience over the years was never this good so I commend you for hiring sharper people!
Thank you for taking the time to leave this review, Larry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Sheila resolved my issues immediately. Great companies have great employees.
Thank you for taking the time to leave this review, Claudia. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Customer Service Zina was very professional. Work in a timely manner to help my question of my billing. Thank You So Much. 😀
Thank you for taking the time to leave this review, Irene. We're pleased to hear about your experience with the service you have received from Zina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
10/10 highly recommend Brinks security service. From their sales team, to customer service, to installation team. All are absolutely amazing to work with and EXTREMELY professional. I wish I would of started business with you guys sooner. I'm extremely impressed and very very happy with my service across the board. You can't even see any wires or drill holes or anything where they installed the panel or cameras. Very very impressive.
Thank you for 10/10 review, Neiko. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
I appreciate the time and patience provided by the representative. She is the blueprint of what service should be. Thank you.
Thank you for taking the time to leave this review, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Rep was very helpful, updated my account and set up a non paper billing.
Thank you for taking the time to leave this review, Gladys. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Shamar was wonderful. He not only answered my questions, he thoroughly checked my account to make sure everything was up to date. He helped me tremendously, and I am truly grateful for his help.
Thank you for taking the time to leave this review, Jennifer. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Had to reset password. Tech sent text with link to reset password. Unfortunately, when resetting the "script" on the 2nd page, the script FORCES customers to choose a 2-step Verification. As a senior, I do NOT want all these annoying and time consuming and problematical step just to view my cameras. The tech initially said the 2-step verification couldn't be stopped...and mandatory. But I know it wasn't, as I've had this account more years than he's worked there. I ask him to check with his supervisor, manager or 2nd level support. While offended by the request, he actually did. And to HIS SURPRISE, the 2nd level support showed him how to "disable" the 2-step verification. So, I was able to once again log into the system WITHOUT the annoyance of a 2-step verification. And the tech admitted (couldn't deny it) that he learned something that he wasn't aware of. I was glad that the tech "actually" took the time to check with others on this matter.
Would hate to cancel my account because of the nuisances company's "various security verification" pushes on people. Companies should ALLOW customers to choose their OWN LEVEL of security...not enforce their methods on their customers, OTHERWISE, CUSTOMERS WILL USE THEIR "METHODS" TO CHOOSE ANOTHER COMPANY! No company is TOO BIG to lose customers. Just look at the BIG TIMERS like Dish Network and others...losing customers to streaming and now hurting very badly with the loss of every customer that says, enough is enough!
Thank you for taking the time to leave this review, Ben. You're feedback is much appreciate. The process of learning is ongoing, and we are pleased that everything ultimately was resolved successfully. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Great help removing and reinstalling doorbell camera after malfunction! Our support center Technician walked us through this process step by step! Wonderful job by our Tech! Thanks!
Thank you for taking the time to leave this review, Gary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Best customer service experience! I called in to update the phone number on my account, and the representative not only handled it quickly but also reviewed my plan and found a way to save me money on my monthly bill. Truly appreciated the extra care and attention.
Thank you for taking the time to leave this review, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
They are there when you need them. There just aren’t enough of them to share! Ana ** was respectful, attentive, Friendly and reassuring, all of which make a better business!
Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from Ana. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Gregory assisted with my issue perfectly and knowledgeably. Since moving to our new home and inheriting the Brinks security, he also recommended different equipment I may need and gave me information to send to my home insurance & local 911 dispatch. Good job, Gregory!
Thank you for taking the time to leave this review, Steven. We're pleased to hear about your experience with the service you have received from Gregory. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Nieesha was very helpful. She walked me through the process to take care of the problem that we were having. She was patient and did not rush me. She was very knowledgeable of the process. I really appreciate her help!
Thank you for taking the time to leave this review, Jennifer. We're pleased to hear about your experience with the service you have received from Nieesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Outstanding customer service experience provided by both agents.
Thank you for taking the time to leave this review, JT. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Helpful and knowledgeable. Answered all my questions and concerns. Highly appreciate help.
Thank you for taking the time to leave this review, Dawa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I called in to cancel my service & ended up extending and committing to another 13 months. The person I spoke with as extremely nice & helpful. So in my opinion she's an asset to your company.
Thank you for taking the time to leave this review, V. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I spoke with Sheila in customer service today. She is the best part of Brinks. Friendly, informative and a genuine caring human. It was a joy to speak with her. She should be the head of training for your phone representatives.
Thank you for taking the time to leave this review, Amanda. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Very courteous and resolved all my issues in one call... Great experience.
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I recently switched internet providers, which unfortunately knocked my Brink's ADC-V722W Outdoor Camera offline. I was dreading the process of getting it reconfigured, but Brink's Technician made it an absolute breeze. Instead of rushing through or giving me generic troubleshooting steps, she walked me through the Wi-Fi Setup via Access Point (AP) mode step by step. She was incredibly patient and knowledgeable, and she ensured that the camera's firmware was fully updated and that the live stream was working perfectly on my app before wrapping up the call. Outstanding customer service from Brink's. If you get the technician who helped me, you are in great hands! Thank you for getting my home security back online so quickly.
Thank you for taking the time to leave this review, Guillermo. We're pleased to hear about your experience with the service you have received from our team to help reconnect your cameras and making it easy to resolve. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Got an alarm showing modem failure, called the help line and was on hold for a little while but not bad. A very nice lady got on and was very patient and helpful, had to reboot the system but explained it very clearly and we got it done. She was very helpful.
Thank you for taking the time to leave this review, Charles. We're pleased to hear about your experience with the service you have received from our team to help resolve your alarm issue. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Gering (Brinks Customer Service Rep) was absolutely excellent! She took the time to keep me calm and focus on the task at hand. She acknowledge my frustration directly, validated my concerns, as well as she clearly outlined the next steps in the process, -which gave me trust in her ability to help me. She explained how my Brinks IQ PANEL works. I found her to provide excellent customer service, which I well appreciate. I found Gering to be very professional & very courteous as well. Thank You Much!
Thank you for taking the time to leave this review, Maude. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
The lady that assisted me was thorough and walked me through the steps to get doorbell back online.
Thank you for taking the time to leave this review, Lynn. We're pleased to hear about your experience with the service you have received from our team to help resolve your doorbell connection. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Gail, the representative, was able to provide information that l needed in a very specific manner. All my queries and questions were clarified. Time well spent. Direct and concise.
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Great service. Friendly and helpful. He was patient and understandable. I really appreciate the person that helped me.
Thank you for taking the time to leave this review, Auri. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
My experience with Tameka was excellent. She understood and addressed my concerns and resolved my concerns and I elected an one year extension. I did have a problem with your marketing email and she noted my complaint.
Thank you for taking the time to leave this review, Larry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
I would put zero stars but it’s not an option. My appointments keep getting cancelled. My thermostat stopped working this winter and I have been unable to have anyone come to fix it or change it. Twice in a row Brinks has cancelled their appointment with no explanation. The follow up appointments are scheduled for 6 weeks out meaning that I’ve had a faulty thermostat for months.
Hello, Barbara. Thank you for taking the time to leave a review. We do not wish our customers to have an experience like this. We are happy to to schedule a remote tech appointment to assist you with sooner options available. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 9, 2026
Service has improved lately. Easier to get technical assistance. And attention to detail.
Thank you for taking the time to leave this review, Jenny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
I had an outstanding experience with Larry from Brinks’ customer retention team. From the moment he came on the line, he was personable, genuine, and incredibly easy to talk to. Great customer service is rare these days, but Larry made me feel like a valued customer — and honestly, like I was catching up with an old friend. He listened, he cared, and he handled everything with professionalism and warmth. It never felt rushed or transactional. It felt human. Brinks is lucky to have someone like Larry representing them. And for the record, he owes me a call back if the San Antonio Spurs rally and win the NBA Finals — we shook on that! Five stars all the way. Andre'
Thank you for taking the time to leave this review, Andre. We're pleased to hear about your personable experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
The customer service representative was very knowledgeable and helpful and resolved my issues.
Thank you for taking the time to leave this review, Dawn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Great service and the agent was able to address my needs. I appreciate the quick resolution!
Thank you for taking the time to leave this review, Kourtney. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Cedric did an excellent job patiently instructing us thru the complex process of linking doorbell to WiFi and phones.
Thank you for taking the time to leave this review, Merle. We're pleased to hear about your experience with the service you have received from Cedric. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
I called Brinks to inquire about an email I had received. Jeanette was very helpful and sweet. She answered my question and helped me with the changes I needed to make. Thank you, Jeanette and Brinks.
Thank you for taking the time to leave this review, Joyce. We're pleased to hear about your experience with the service you have received from Jeanette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
I had a great experience with Brinks Home Security customer service. The representative was professional, knowledgeable, and took the time to answer all of my questions. They resolved my issue quickly and made the entire process smooth and stress-free. It's reassuring to know that support is available when needed. Thank you for the excellent customer service!
Thank you for taking the time to leave this review, Jesus. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
The associate was very helpful concerning my needs and questions. She is an asset to your company.
Thank you for taking the time to leave this review, Therese. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Kim was the BEST!!!! Awesome experience! You made my day even better 😄
Thank you for taking the time to leave this review, Manny. We're pleased to hear about your experience with the service you have received from Kim. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Tech support walked us thru the process of changing network in our home at ease on the phone. She is knowledgeable, professional and super friendly. Way to go Brinks!!!
Thank you for taking the time to leave this review, Quyen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 7, 2026
The representative that helped me rectify a question regarding an update to our Security panel was outstanding! She was patient. She asked me the right question, and she was very professional. I appreciate her time and her ability to be able to resolve my concern!
Thank you for taking the time to leave this review, Chad. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Very informative and knowledgeable. Problem resolved.
Thank you for taking the time to leave this review, Teresa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Very polite and knowledgeable of the home system. He answered all my questions and providing me with his suggestions for best results
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Technical service was very helpful. I am very grateful for all the help in learning how to Arm and disarm alarm.
Thank you for taking the time to leave this review, Miguel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
I had inadvertently turned off the recording rules. Jacquelin at Brinks technical service was able to help me and turned them back on. She was very polite and professional and a great asset to the Brinks team.
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with the service you have received from Jacqueline. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
When you pay in full price and still have to wait on parts after a client have to make arrangement to stay home and told btw we can not provide you service you paid for in full that leaves a very dissatisfied attitude about this company (I feel you're looking for a sale to trap you with a contract) and no concession made to immediately rectify this mistake. Especially when there was enough time to get order done right before installation day or calling me the let me know what happen. Was told may take up to week calling your supervisor and being told (I will have wait around the company schedule to fix this issue).
I should have been priority number #1 to correct the issue, not told the day I had available could not be met. Only the date your supervisor had available. Your CEO needs to review how company need to handle mistake and put the customer 1st! I would have rather reschedule installation day completely, not install your equipment in my house and told after we are missing parts. Not satisfied overall. Beware...
Hello, SL. Thank you for taking the time to leave a review. We do not wish our customers to stay with an experience like this. We are happy to take a look into your concerns if you need. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 6, 2026
Our 15yr old system not even installed by Brinks had a sensor malfunction that level 3 support had to patiently walk me through finding, diagnosing, and removing it from the system until we can get a tech out to replace. In the process we discovered the original installer didn't even give us the master code to arm/disarm our system! Brinks corrected that also, very grateful for their support!
Thank you for taking the time to leave this review, Cindy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
After 16 months of heart breaking experience and paying all this time for Not having working alarm system eventually after speaking to Dominic seems we’re going to solve this painful experience. But then we’ll see.
Thank you for taking the time to leave this review, Victor. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
The outstanding support that I received from “Alex” proves that customers are most appreciated at Brinks. Due to this experience I renewed my multi year contract. Thanks Alex!!!
Thank you for taking the time to leave this review, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
Brinks has excellent customer service and was very helpful.
Thank you for taking the time to leave this review, Joshua. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
Very disappointed that we were told a technician would come to install today and received a call in the middle of the day to tell us they weren’t coming. We decided to go with ADT.
Hello, Elizabeth. Thank you for taking the time to leave a review. We do not wish our customers to have an experience like this. We are happy to take a look into your concerns if you need. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 5, 2026
I can’t remember the name of the person (possibly LaKeesha) who helped me but she did a wonderful job in helping me get things situated with my account and billing.
Thank you for taking the time to leave this review, Tyler. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
I have had a BRINKS alarm system for 30 years. This is the company you want to have!
Thank you for taking the time to leave this review, Michelle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for many more years to come. – Paul H.
Reviewed June 5, 2026
Sensor battery was going dead and she helped me fix it.
Thank you for taking the time to leave this review, Debbie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
It was so refreshing to have customer support that takes the meaning of it to heart. You’re greeted from some of the nicest people and they make sure my concerns are addressed. It was also refreshing to have my customer support people HERE in the USA. It was additionally refreshing to have customer support staff that you can “clearly” understand. This is my 2nd day with BRINKS home security and I couldn’t be happier.
Thank you for taking the time to leave this review, Alan. Welcome to the Brinks Home community! We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
Agent was very knowledgeable and patient. Our cameras are working perfectly and I'm very satisfied.
Thank you for taking the time to leave this review, Roy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
The employee helped me tremendously and was extremely patient! He was patient and answered questions thoroughly. He was also very courteous. He made my anxiety lessen and gave me advice on correcting the problem. Because of people like him, Brinks is a company I can recommend to family and friends from my personal experience.
Thank you for taking the time to leave this review, Gayle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
Representative was professional, personable, and very patient. I had a million questions about my concerns, and she was able to answer all of my questions thoroughly. I even asked a few questions several times, to ensure I understood her correctly, and she patiently answered them as many times as I asked. Overall, I couldn't have asked for a better representative.
Thank you for taking the time to leave this review, Rosalyn. We're pleased to hear about your 5-star experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
Rep was helpful and set me up for a virtual help with a technician who can hopefully solve the problem. In the meantime, rep was helpful in looking at my account and even offered me promo discounts.
Thank you for taking the time to leave this review, Andrew. We're pleased to hear about your 5-star experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 5, 2026
I’ve been a customer since March 2026. I had several issues I needed help with. Javeir helped me and resolved each issue. He then sent me to Zina for help with billing. She also took care of my issue. Both were friendly and professional. I would definitely recommend Brinks.
Thank you for taking the time to leave this review, Melissa. We're pleased to hear about your 5-star experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
The lady was very friendly and professional, not only resolved my issue but saved me money on my existing service and was very helpful explaining how to continue service in the future!
Thank you for taking the time to leave this review, Mike. We're pleased to hear about your 5-star experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
The person I spoke to was very kind and patient. I had several issues and she resolved all of them.
Thank you for taking the time to leave this review, Debra. We're pleased to hear about your 5-star experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
Patricia was very kind and helpful. Thankful for her support and help to fix my issues.
Thank you for taking the time to leave this review, Kayla. We're pleased to hear about your 5-star experience with the service you have received from Patricia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
Called for a service request and OShane was very professional and helpful.
Thank you for taking the time to leave this review, Mary. We're pleased to hear about your 5-star experience with the service you have received from Oshane. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
Spoke with April, and convinced me to stay with Brinks and was a lot of help during the process with explaining the products. Helped relieved a lot of stress about canceling a good system.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your 5-star experience with the service you have received from April. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 4, 2026
The customer service employees are fabulous. They are real human beings who understand the issues at hand and are also very pleasant to talk to. However, Brinks Home does not necessarily offer the service their customer needs. The customer service employees are given the wrong information by their supervisors and unless you escalate the situation, don't expect to be pleased with the services provided. I was originally told that my alarm system would not be fixed for a month.
Since I am under contract, I have no other option and felt like I was being held hostage by them. That is not acceptable, so I spoke to a supervisor who attempted to be explain that he understood my frustration. I was finally able to get an appointment two weeks earlier, still not acceptable. As soon as my contract is up for renewal, I will change security companies.
Hello, Debra. Thank you for taking the time to leave a review. We do not wish our customers to stay with an experience like this it is great to know that you were able to get a sooner appointment option. We are happy to take another look into your concerns if you need. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 3, 2026
Great customer service and easy to talk to when being walked through the process for the first time.
Thank you for taking the time to leave this review, Kamau. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
I was pretty happy with the agent who assisted me with the device issues. He walked me through the process and got my cameras back online recording/saving modes.
Thank you for taking the time to leave this review, Pronh. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
Customer service was great. I received what I needed immediately. Very satisfied.
Thank you for taking the time to leave this review, Maria. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
I thank Brinks for their services. They are very courteous and respectful. They treat you with respect and do their job. I appreciate how quickly you handled my situation.
Thank you for taking the time to leave this review, Davida. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
Called to cancel our service and was offered a nice discount and a camera doorbell to stay. So we did. The service rep was very helpful and personable.
Thank you for taking the time to leave this review, Leslie. We're pleased to hear about your experience with the service you have received from our team while getting a great deal. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
The customer service rep I talked to was excellent. Told me everything I needed to know about ordering new sensors for replacement window project. Ordered the sensors for me and they arrived as promised. Gave me some good tips and overall it was a pleasant experience. Great Work!
Thank you for taking the time to leave this review, Ralph. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
The representative was great. He debunked what "Safe Home" was saying about my Brinks account and even gave me an unexpected deal on my service for 13 mos.
Thank you for taking the time to leave this review, Kim. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
I am so disappointed in Brinks. The service rep we spoke to today 6/3 was not to blame. She was friendly and professional. We have been trying for 2 months to cancel with this company but were denied and forced to pay 2 months of service we did not want. You cannot hold an account hostage just because someone wants to cancel. We have copies of our request. And each were signed. If a customer wants to leave you need to let them leave with no fuss. We will never use Brinks again.
Hello, Stefanie. Thank you for taking the time to leave a review. We do not wish our customers to stay with an experience like this. We are happy to take another look into your concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 3, 2026
Mary did a great job on helping me scheduling the service.
Thank you for taking the time to leave this review, S.L. We're pleased to hear about your experience with the service you have received Mary. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
This was my 2nd call to Brinks to help get my camera linked to a new modem. Jacqueline was very helpful and patient and got us up and running.
Thank you for taking the time to leave this review, Jennifer. We're pleased to hear about your experience with the service you have received from Jacqueline. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 3, 2026
I love when you get across of people that are knowledgeable, polite and caring. I got lucky today. It made me happy. Thank you so much.
Thank you for taking the time to leave this review, Henrry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 2, 2026
The agent was very polite and knowledgeable. She was able to address my issue and made me feel proud to have Brinks servicing our alarm needs.
Thank you for taking the time to leave this review, Ronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 2, 2026
I spoke to a representative day on purchase and additional case the person was real knowledge. He helped me understand what I had to do to get it and he set up the appointment for me. I’ve spoken to two people today from Brinks and they are very knowledgeable I must say. So Brinks keep up the good work with your employees. You’re doing a fine job.
Thank you for taking the time to leave this review, Dave. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 2, 2026
Excellent service and extremely polite! 5 stars all the way!
Thank you for taking the time to leave this review, Andy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 2, 2026
Ray in customer service, explained services very well. Highly recommend. We have used Brinks security system for over 33 years. We do not regret paying for their service.
Thank you for taking the time to leave this review, Jerry. We're pleased to hear about your experience with the service you have received from Ray and how long that you have had service for. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 2, 2026
Tried to cancel my subscription. 1st lady hung up on me. Didn't catch her name. 2nd lady was Mary, she was very helpful and professional. Called a 3rd time to check if you received my email. I talked to Melissa and she was very pleasant and professional.
Thank you for taking the time to leave this review, Dale. We're sorry to hear about the initial call disconnection and that we are parting ways. It is great to know you were taken care of all the way through the cancel process. We wish you the best and hope to serve you again in the future. – Paul H.
Reviewed June 1, 2026
Ray helped me get the service and equipment I needed. Being a longtime customer (15 years) he was able to get me a great discount on 2 more cameras for my store and bring the service fee down as well. I only gave 4 out of 5 stars because the first person I spoke with had very broken English and was very difficult to understand. Other than that I would give Brinks a 5 star rating.
Thank you for taking the time to leave this review, June. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Beautiful service. Very helpful! All needs met! Thank you!
Thank you for taking the time to leave this review, Jerry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Representative was very helpful and was able to assist me immediately.
Thank you for taking the time to leave this review, Tami. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Yamilla was very professional on the phone and was able to help get a tech scheduled asap.
Thank you for taking the time to leave this review, Andrew. We're pleased to hear about your experience with the service you have received from Yamilla. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
I called Brinks since I was out of contract and I wanted to cancel since the monthly fees went up. I was pleasantly surprised when I was offered a very competitive price right off the bat as long I subscribed to a 2 year contract. They went ahead and remotely tested the system and verified that the front door lock was not working and immediately proposed sending me a new replacement unit. The representative was very nice, helpful, not pushy at all and I’m very pleased with the overall customer service experience.
Thank you for taking the time to leave this review, Nick. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
I was very happy with the conversation I just had with my Brinks representative. I was concerned about the current amount of my monthly bill, and she was able to reduce my bill to a slightly lower monthly rate.
Thank you for taking the time to leave this review, Don. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
She was very understanding and helpful. She did a great job! Thank you so much!
Thank you for taking the time to leave this review, Dorcas. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Upon speaking with Suzette at Brinks, I knew that my problems would be resolved! She was friendly knowledgeable and expedited the process beautifully!
Thank you for taking the time to leave this review, Lucy. We're pleased to hear about your experience with the service you have received from Suzette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Al was very knowledgeable and ensured the issue was resolved before we ended the call. He was very patient, courteous, personable and overall great to talk to. His expertise was top notch! Hope anytime I call in for support he is the one that answers!
Thank you for taking the time to leave this review, David. We're pleased to hear about your experience with the service you have received from Al. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
Customer service rep Nyila did a great job with her friendliness, knowledge, and willing to help attitude.
Thank you for taking the time to leave this review, Wayne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 1, 2026
This was a difficult kind of call I had to deal with because my mother just passed away and her bank account got frozen. I got the best customer service rep from Brinks I have ever dealt with and I'm so lucky to have had her cuz she walked me through everything. We dealt with everything and got my account squared away and then I'll be taking over the account. Thank you Brinks for having somebody with such knowledge and grace. I appreciate it and I appreciate her.
Thank you for taking the time to leave this review, Gary. We are sorry for your loss and sending our deepest condolences to you and your family. We're pleased to hear about your experience with the service you have received from our team. We wish you all the best going forward. – Paul H.
Reviewed June 1, 2026
Thank you. Was nice. It was very useful and I benefit from it and I saves money in the coming months.
Thank you for taking the time to leave this review, Joseph. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
My experience this afternoon with my Brinks Tech Agent was nothing short of amazing. He valued myself as a customer and was completely professional every step of the way, making short order of fixing my issue! Thank You!
Thank you for taking the time to leave this review, Benedict. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
I was on the brink of canceling my service with you guys after six phone calls. I finally got connected with Suzette. She is the only reason I’m staying with Brinks after being a customer for almost 20 years. The prior phone call that I had made to your company. I got absolutely nowhere. Thank you Suzette for the excellent customer service. I hope these people give you a raise.
Thank you for taking the time to leave this review, Joe. We're pleased to hear that you have been with us for 20 years and about your experience with the service you have received from Suzette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
Enrollment was easy and I believe I have a competitively priced and comprehensive security plan. Features and details were clearly communicated.
Thank you for taking the time to leave this review, Roy. We're pleased to hear about your experience. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
Customer service was polite, quick and extremely helpful.
Thank you for taking the time to leave this review, Garrett. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
Sharika (I hope this is how you spell it) deleted a device that was not in use. She did this quickly without waiting. She was pleasant and knowledgeable which made the experience enjoyable.
Thank you for taking the time to leave this review, Ray. We're pleased to hear about your experience with the service you have received from Sharika. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
Frederick was very knowledgeable, courteous, and professional. He is an asset to your customer service department.
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from Frederick. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 30, 2026
Agent Zena did an amazing job. I have been with this alarm company for about 10 yrs. and actually I'm pleased, however up until the beginning of this year I began to get frustrated with my doorbell cam. But I tell the 2 ladies that I have dealt with this past week went above and beyond to accommodate. They definitely deserve recognition.
Thank you for taking the time to leave this review, Shanta. We're pleased to hear about your experience with the service you have received from Zena. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
Juan was awesome. Very patient with me, answered my question and gave helpful tips regarding my system. I wish everyone was kind as Juan.
Thank you for taking the time to leave this review, Troy. We're pleased to hear about your experience with the kind service you have received from Juan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
Due to the passing of my parents, I had to cancel my services with Brinks. The process was fast and efficient and did not add to my current stress level. The representatives I spoke with were kind and very understanding.
Thank you for taking the time to leave this review, J. We are sorry for your loss and sending our deepest condolences to you and your family. We're pleased to hear about your experience with the service you have received from our team. We wish you the best going forward. – Paul H.
Reviewed May 29, 2026
I had the opportunity to have "Jody" take my call to assist me today. It was by far the BEST customer service experience I have had in a long (no exaggeration) time. Jody is the epitome of what a customer service professional is and should be. I am in the customer service industry, so I'm very familiar with what an "ideal" customer service experience should look like. From the moment Jody greeted me, I knew she was (is) special. Her tone was welcoming and conveyed a willingness to listen and to help. I explained my initial reason for calling. While researching information, she engaged me in conversation which made the time pass quickly. Some may call it "stalling" but it's a welcomed alternative to being put on (silent) hold.
Within a minute, Jody gave me my answer. She had also researched my account and gave me options regarding extending my contract and possibly getting a lower rate. Her honesty and transparency were both appreciated and admirable. Jody was personable and professional at the same time. Her demeanor and call handling tactics made it truly seem like a conversation rather than a business transaction. By the end of the call, I felt I had received topnotch assistance from Jody. I did not hesitate to let her know she is a unicorn and should be cloned as a stellar example of what a customer service professional should be and how to conduct a call. Major kudos to Jody. She should be acknowledged internally by her leadership at the very least.
Thank you for taking the time to leave this review, Patrick. We're pleased to hear about your experience with the service you have received from Jody. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
Shelia, was able to keep me as loyal customer, for many years to come! You need more people like her in your front line!
Thank you for taking the time to leave this review, Bayardo. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
Outstanding customer service!! Your associate was very knowledgeable, precisely and kind. Thumbs up, Brinks!!
Thank you for taking the time to leave this review, Robson. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
I do not like this company. I have been with them for five years now. Due to my own naivety, they convinced me to sign a three-year contract extension with the promise that they would lower my rate from $46 to $29; however, in reality, they simply removed the technical support coverage, and I ended up paying $36.99. Okay—that happened; it was my fault. Now, however, the camera has failed. They are suggesting that I purchase the exact same service plan again—paying the same amount I was paying before. It is a ridiculous situation. The camera is five years old, and they refuse to replace it—though, of course, it is my own fault for agreeing to stay with them for another three years. I am paying the price for my mistake. I do not recommend that anyone do business with this company. They will take you for a ride, manipulate you, and deceive you. That is the situation I am in. I am thoroughly fed up.
Hello, Anna. Thank you for taking the time to leave a review. We do not wish our customers to stay with an experience like this. We are happy to take another look into your concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 28, 2026
Keyana was amazing and super patient. I am so happy with her assistance. I was able to get my cameras back online. Thank you so much!
Thank you for taking the time to leave this review, Matt. We're pleased to hear about your experience with the service you have received from Keyana. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
I had a terrific experience with Rebecca in the loyalty dept. She was patient, professional and a terrific problem solver.
Thank you for taking the time to leave this review, AJ. We're pleased to hear about your experience with the service you have received from Rebecca. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
I would give 5 stars but when I called the first time and was transferred to the tech support, tech support answered but disconnected my call right away and I had to call back again. The 2nd call and person, Deurone, was amazing!
Thank you for taking the time to leave this review, Debbie. We're sorry to hear about the disconnection, but pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
Customer Service Representative Tawina was just so polite and helpful. I wish all my experiences with Brinks would have been with her.
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
The customer service was exceptional and I was well pleased with her answers and her troubleshooting.
Thank you for taking the time to leave this review, Aramis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
Suzette was so helpful, pleasant and very informative.
Thank you for taking the time to leave this review, Doris. We're pleased to hear about your experience with Suzette you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
Representatives were friendly, got us updated and found us a cheaper rate.
Thank you for taking the time to leave this review, Ruth. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
The technician was helpful and friendly. He was able to solve my problem quickly.
Thank you for taking the time to leave this review, Renee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
We’ve been customers for decades. We’ve set our alarm off by mistake a few times over the years and their response time and service is great.
Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
The account manager was able to assist me with my account and answered questions knowledgeably and quickly. I appreciated his assistance and research to clarify my account information and contract.
Thank you for taking the time to leave this review, Sheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
Very knowledgeable and courteous customer service in helping me understand the options to upgrade my system.
Thank you for taking the time to leave this review, Ahli. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
She was very kind and professional and addressed all my concerns.
Thank you for taking the time to leave this review, Florin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 28, 2026
I called in because I am replacing windows that had hardwired contacts that had to be cut. Shelia did an awesome job explaining my options and provided me excellent customer service. She did what she had to do to retain my business. Even though she had some computer issues, she repeatedly came back on the line updating me and making sure that I knew she was still there.
Thank you for taking the time to leave this review, Wanda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
5-star service all the way around. I wish I remembered the rep’s name because she absolutely crushed it. Super helpful, patient, and went above and beyond to take care of me. In a world where customer service seems to be disappearing, this was a breath of fresh air. Much appreciated.
Thank you for taking the time to leave this review, Bob. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
The team members on Brinks Security are friendly and professional. They are very patient, too. I have called a couple of times in small matters, and they handled them professionally.
Thank you for taking the time to leave this review, Dwane. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
The representative I spoke to was very helpful, knowledgeable and very pleasant to talk to. She took care of my problem in a minimal amount of time. I only wish all representatives of any company were as pleasant as she was!!
Thank you for taking the time to leave this review, Gary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
Do not use this company! The "Brinks tactic" is actually a well-documented, multi-layered cancellation obstruction system that they've been running for years. Here's how it breaks down: The Tactic — "Cancel Friction by Design". Step 1 — You call to cancel. They take the call and log it, but the phone rep does NOT actually cancel the account. They just initiate a process. Step 2 — The DocuSign/email form. You have only seven days to open the link and digitally sign the cancellation document. If you fail to do so within seven days, you have to call customer service again and ask them to send a new one. For an 89-year-old, that window is effectively a trap. Fairshake
Step 3 — Even after signing, you're still not done. After you sign the digital document and receive confirmation, your account automatically closes 30 days from the date that signed document is received by Brinks. So even a successful cancellation has a 30-day billing tail built in. Fairshake. Step 4 — Retention pitch on the call. Even after your contract ends, you have to call in person, sometimes wait on hold, then go through a scripted retention pitch. If you're not firm, they may try to loop you into another deal or extend your service. Alarm.com. Step 5 — Continued billing anyway. There are reports of continued billing after cancellation, requiring multiple calls to sort out.
Hello, Jared. Thank you for your your feedback on our cancellation policy. We are always here to help if there is any issue on receiving the email. We also accept mailed letters for requests to cancel service from our customers however the email form is quicker than mail. If you have any remaining concerns about your account, please feel free to email us your account details to socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed May 27, 2026
My system is nine years old. The sensor batteries are starting to die. Brink signed me up for a warranty where they supply the batteries. So they mailed me a few Nest sensors and batteries. That was a few months ago. Then I was having a lot of problems with my wall console. Brinks told me that they don’t send technicians. They walked me through the fix. Very confusing to me. I am 75 and born before technology. Recently the battery on my console gave a battery low signal. I called brinks they told me the battery is included in my warranty. I told them to send me the battery. I was told they don’t mail the battery which is crazy since they have sent me batteries in the past.
I was told that a technician can bring it and install it for $75.00. The battery is easy to install all of a sudden now they can send a technician out. I bought the battery on eBay for $19. What a scam. I am certainly not happy with the technical support. The monitoring is fine. Why now can they not mail the battery and want to rip me off for $75. For a tech to install a battery that should be free. But they won’t mail it to me. Getting a bit fed up after being a customer for almost 9 years. I am paying extra monthly for a useless warranty.
Hello, Craig. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to take another look into your concerns and confirm what service option you are eligible for. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 27, 2026
My driveway camera was alerting every two (2) minutes that my vehicle was in the driveway. All.day.long. My video counts were climbing rapidly. Craig fixed it and now all is well.
Thank you for taking the time to leave this review, . We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
Trying to cancel my service since it is no longer needed but I keep getting the runaround and new offer after offer for cheaper service. Then instead of canceling upon request, I was told I would receive an email with instructions to cancel my service and then it would be at least 30 days after that before it’s actually cancelled. Seriously Brinks… cancel my service!!
Hello, Michelle. Thank you for taking the time to leave a review. We are sad to hear your leaving us. Completing the cancellation document is necessary initiate the process? If you need assistance with this, you may contact one of our account managers at 800-447-9239. -Paul H.
Reviewed May 27, 2026
Johnathan was very helpful and knowledgeable. His patience made me very comfortable. I was very satisfied with his service. I hope all your customers get to experience the service I received today.
Thank you for taking the time to leave this review, Phyllis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 27, 2026
Exellent customer service! No long holds or prompts with a computer to deal with. I got through to an actual person in minutes.
Thank you for taking the time to leave this review, Sherri. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
Excellent tech support on a phone call. The tech was able to get into my Brinks app to rectify a problem that I was having.
Thank you for taking the time to leave this review. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
After making several calls to different numbers to reach the department I needed to speak with an actual person. I was able to get to the right division through chat at brinkshome.com. Through the chat conversation I was able to get the opportunity to speak with a very courteous and helpful representative. This person assisted with me with what I needed, answered my questions and provided me with the information I needed to give to the personnel at my church who makes the decisions regarding our security systems. I was very pleased with my interaction with the representative.
Thank you for taking the time to leave this review, Rosemont. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
On panel has been going off for over a year and I have to reset it once a week! Ordered a battery from Home Depot and they shipped wrong one. Brinks wants to charge a large fee for someone to come out! Not feeling it. Phyllis managed to offer an upgrade with a minimum fee for service/input.
Thank you for taking the time to leave this review, Leslie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
I’m extremely grateful for the outstanding service I received. My concern was resolved quickly and professionally, and I was provided with accurate and clear information regarding my account. I especially appreciated how efficiently my appointment was scheduled, allowing me to have my home protected almost immediately. Thank you for the excellent customer service, responsiveness, and support throughout the entire process.
Thank you for taking the time to leave this review, Patricia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
My customer service rep was very friendly and helpful. He walked me through the steps of resetting my panel.
Thank you for taking the time to leave this review, Nita. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
I started 5 days ago trying to determine why our system keep saying “front door low battery”. A chat finally instructions how to change the batteries which worked a short time then beeping started again. Long story short we started with this equipment in 2001. Finally discovered our door sensors were not what used not and got to help! Zina helped and explained to me our options for replacement equipment by a tech that would come to our home. Yes this is what I wanted. We are in our 70’s and really don’t need to be on a ladder to reach over our doors.
Tech will come out in 2 days and redo system for a reasonable amount. Zina was so patient and helpful. I will now rest easy knowing our system will be replace. I would suggest coming up with a way to streamline the process of getting to a person that cannot be explained through texting or a long wait time. Zina was most helpful, cheerful, understanding and knew her business! Thank you.
Debby
Thank you for taking the time to leave this review, Debby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
Service personnel is very knowledgeable. Guide to me step by step to resolve the issues, I’m very satisfied.
Thank you for taking the time to leave this review, Jin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
Brinks has been good to me and my business. I would recommend it to anyone looking for home security.
Thank you for taking the time to leave this review, Esther. We're pleased to hear about your experience with the service you have received from our team. Thank you for your endorsement. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
The screen on the alarm box wasn't working, just a blue screen. The tech got it working in no time. He was very knowledgeable and professional. Thank you very much for your help.😊
Thank you for taking the time to leave this review, Charmaine. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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