Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
+2 more
About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
Filter by Rating
- (3,457)
- (562)
- (389)
- (247)
- (2,248)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed June 27, 2026
With the help and assistance of Mike the tech representative, I was able to successfully add a new sensor and magnet to my Kitchen sliding glass door. Mike was very thorough and patient and made sure I was able to complete the job. Kudos to Mike and Brinks home security.
Thank you for taking the time to share your feedback, Pat. We're pleased to hear about your experience with the service you have received from Mike being able to walk you through adding a new sensor on your sliding door. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 27, 2026
I had a different system and changed to Brinks about 5 years ago. I can't praise Brinks enough. I use the system every day at home, away or many miles away, It gives me great feeling of safety and security. The installation, support when I have a question, the agents are all super. I know I can trust Brinks to stand by their product.
Thank you for taking the time to share your feedback, Audrey. We love to see how safe and secure you feel everyday and making the best use of the system each day. We are proud that our team has provide you with a 5-star rated service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
I called today to discontinue service. I spoke to a wonderful woman who was very kind and understanding. I appreciate all her help in getting done what was needed.
Thank you for taking the time to share your feedback, Chris. We're pleased to hear about your experience with the service you have received from our team. We are sad to see us parting ways, but we look forward to serving you again. – Paul H.
Reviewed June 26, 2026
Issues resolved and customer service representative was patient. He was genuinely interested in resolving several concerns.
Thank you for taking the time to share your feedback, Adam. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
Fantastic customer service. I am a bit slow in technology at my age and my representative was slow and patient throughout solving my issue.
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
It is the worst security service around. I have waited for over a month to get my system back up and operating properly. There is no such thing as customer service. They say they are monitoring, for which I was paying; yet no one has ever contacted me regarding my being out of service for this entire 39 days.
Hello, Carol. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to assist you with your system issue. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 26, 2026
The agent helped me bypass the broken glass sensor so that I could work on it.
Thank you for taking the time to share your feedback, Alan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
I am writing to formally express my deep disappointment and dissatisfaction with Brinks Home Security. What was promised to be a seamless transition has turned into one of the worst customer service experiences I have ever encountered. First, the sales representative who signed me up made a specific commitment to handle the cancellation of my previous home alarm system. That promise was never fulfilled, leaving me to deal with the fallout on my own. Second, during installation, the technician failed to install new sensors entirely. Instead, he reused old sensors from my prior alarm system without even replacing the batteries. This is completely unacceptable for a company that is supposed to provide reliable home security.
Third, as a direct result of this substandard installation, I have experienced numerous false alarms in a very short period of time. Rather than sending a technician to properly diagnose and fix the problem, your team attempted to sell me insurance on equipment that does not even belong to Brinks sensors that were carried over from my previous provider. This felt deceptive and predatory. Finally, when I escalated my concerns to a supervisor, she informed me that I am locked into a 5-year contract and that canceling would cost me $1,000.00. I requested that she email me a copy of my contract so I could review the terms myself. That email was never sent. The continued pattern of unmet commitments from multiple levels of your organization is deeply troubling. I switched from ADT to Brinks in good faith, and I regret that decision entirely.
Hello, Elizabeth. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and we would be happy to review this for you and find a way to help resolve this matter. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance. Thank you. -Paul H.
Reviewed June 26, 2026
Best customer service and value around. We've been so happy with our service and everyone that we speak to for issues.
Thank you for taking the time to share your feedback, Michelle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
Sales and INSTALLATION and Customer Service were great…. I chose not to continue the service within the first three days. Because the commitment was too long for my budget. Cancellation was not an issue.
Thank you for taking the time to share your feedback, Timothy. We're pleased to hear about your experience with the service you have received from our team from installation to cancellation. We are sorry to hear that the initial term was too long for comfort. We wish you the best going forward. Thanks for trying us out! – Paul H.
Reviewed June 26, 2026
I was very grateful to be able to speak with a person when I called for help! Destiny worked with me to discover the problem and arranged for a tech person to come to the next day to hopefully resolve the issue.
Thank you for taking the time to share your feedback, Marilyn. We're pleased to hear about your experience with the service you have received from Destiny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
Technical phone representative was extremely helpful and great to deal with in support.
Thank you for taking the time to share your feedback, Tamara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 26, 2026
Excellent customer service. Answered all my questions. Would highly recommend Brinks.
Thank you for taking the time to share your feedback, Kensey. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
The lady was amazing. I haven’t had customer service like that anywhere in a long time. She was very helpful and went beyond to help me install the app and made sure I understood what I was doing. She also told me how to send a certificate to my homeowner’s insurance to get a discount
Thank you for taking the time to share your feedback, Barbara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
Bricala is a fantastic customer service representative. She was very pleasant, a great communicator, and very thorough. She is a great team member!
Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from Bricala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
Called to cancel my service, but the Brinks customer service rep I talked to did a great job identifying each issue and spent time to correct them. So, because of her, I'm staying with Brinks. On a side note, the time it takes to get an appointment with Brinks is terrible. If I need a technician to come out to fix sensors etc it's 4-6 weeks out. That doesn't work when a sensor is setting off my alarm in error every night. Brinks will need to have better technician response times if I'm going to stay with them long-term.
Thank you for taking the time to share your feedback, Shawn. We're pleased to hear about your experience with the service you have received from our team. We are always working diligently to keep up with the higher demand. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
My Representative was very knowledgeable of her job, excellent customer service and detailed all my concerns.
Thank you for taking the time to leave this review, Joni. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
Friendly, and precise information provided by the representative.
Thank you for taking the time to leave this review, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
The support provided was not only timely but excellent as well! Thanks for the assistance!
Thank you for taking the time to leave this review, Leonard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 25, 2026
Michael in tech services was very helpful, very patience. I have not had the best with Brinks. Having Michael helping me yesterday gave me back a little more Faith in Brinks.
Thank you for taking the time to leave this review, Mary. We're proud to hear about your experience with the service you have received from Michael and restoring faith in us. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again future. – Paul H.
Reviewed June 25, 2026
The representative was very patient and professional in assisting me in our cancellation. She understood the necessity to cancel was based solely on us selling the property. She tried giving us an option of transferring over the services to the new owners to avoid any penalties for early cancellations, but we opted not to do that. I was very pleased with the services she provided. It was nice speaking to a person that was kind and well spoken. She is definitely an asset to the company.
Thank you for taking the time to leave this review, Laura. We're pleased to hear about your experience with the service you have received from our team regarding your cancellation request. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again future. – Paul H.
Reviewed June 25, 2026
Spoke with Ray ** concerning getting the most recent invoice verifying services are active. He told me I should receive it in a day or two. If I don’t receive it, then for me to call him back. He gave me his extension to speak directly with him. He was very polite and nice. I did appreciate his help. He also informed me that I would be getting a discount for the next 20 months on my bill. By getting this information, I will also retain the discount on my homeowner's insurance by having my home covered by your company. So this call was very important for my finances. Thank you for your help, Ray.
Thank you for taking the time to share your feedback, Shirley. We are honored to hear about your positive experience with Ray and his attentive approach to addressing your concerns. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. – Paul H.
Reviewed June 24, 2026
Very helpful and very patient. Thank you very much.
Thank you for taking the time to share your feedback, Stephen. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come.
Reviewed June 24, 2026
Denise was professional and helped me with all my issues with my Brinks system.
Thank you for taking the time to share your feedback, Joseph. We are pleased to hear about your positive experience with the services you have received from Denise. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.
Reviewed June 24, 2026
Terrible! I was talked into agreeing to a 25 month "contract" last week. The agent that I spoke with was all to nice and professional. That's how they act while they lure you back in, as I was calling to cancel my service altogether, and they second they had you, then their customer service ceases to exist! I was advised that I'd be receiving a confirmation email about the 25 month contract in 24 to 48 hours from the day that I agreed to it, which was on 6-17-2026. Never received anything.
I called back again on Monday June 22nd and the person that I spoke with said that with the holiday that we had last week, we were still within that 24 to 48 business hours and I should be getting that email by the end of that Monday. That Monday came and went, then Tuesday came and went, then today Wednesday June 24th I had to once again carve out time that I don't have, from my very busy and demanding schedule to call Brinks yet again and advise that I have not received anything.
The person that I spoke with was AWFUL, to say that she sounded like a robot is a colossal understatement. She could not care less my concern and the fact that it has been well over the timeframe I was advised to receive the email, and I had not received anything yet. This person instead had the audacity to say that she'd put in another request to have this email sent to me, and that once again, I needed to wait another 24 to 48 hours....The audacity! I lost it... I could not believe how cavalier and indifferent she was about this whole situation and the huge inconvenience this was causing me.
I requested to speak with a supervisor. It was not until I spoke with an actual supervisor that I received the help that I should have received from the front line call center agents. To have to request a supervisor because the customer service agents don't care to do their jobs and help customers, and instead, are just there to collect a paycheck is abhorrent! I immediately regret my decision to agree to a 25 month contract with Brinks, I should have cancelled my service with this company last week when I called to do precisely that, instead of letting some woman talk me into signing another 25 month contract. Slimy business model to its finest! I am truly disgusted! I will NOT be recommending this company to anyone!
Hello, Ana. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and apologize for the inconvenience in the delayed documentation. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 24, 2026
Over 4 hours to connect your bell. Lady was very nice and patient. Outside camera after an hour still not working. Can't afford $250
Thank you for taking the time to leave this review, Sondra. We're pleased to hear about your experience with the service you have received from team member. If you are still needing assistance with resolving your camera concerns, feel free to contact us by email at socialmedia@brinkshome.com and we will see what other options we can offer to you. – Paul H.
Reviewed June 24, 2026
I called the support number today to report an item that was mailed to me in early May, but never was delivered to the address. Luke was very understanding and tried his best to find a solution. He transferred me to Tamakka, who is a top notch specialist for solutions to customers! Thanks for listening to my concerns and finding solutions! Thank you!
Thank you for taking the time to leave this review, Jacqueline. We're pleased to hear about your experience with the service you have received from our collaborative team work. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 24, 2026
I had an excellent customer service experience. She was pleasant to speak with, very knowledgeable, and took the time to answer all of my questions thoroughly. She explained the available options clearly, helping me understand what would work best for my situation. She also made changes to both of my accounts and ensured everything was handled correctly. I truly appreciated her patience, professionalism, and willingness to help. Outstanding customer service!
Thank you for taking the time to leave this review, Fernando. We're pleased to hear about your experience with the service you have received from our team. It is also wonderful to hear that we could help with both of your accounts. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
Tracy went above and beyond helping me. She was so helpful, professional and very knowledgeable. She made sure it was done right and even waited and made sure I tested the system before leaving the phone call. Excellent customer service!!
Thank you for taking the time to leave this review, Brooke. We're pleased to hear about your experience with the service you have received from Tracy. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
Brinks started out fine but I have had not it issues with the equipment, support and billing. When my contract expires I will drop them in a heart beat.
Hello, Ron. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to re-address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 23, 2026
Horrible customer service. After waiting weeks for an appointment on June 23, 2026, while on a trip, returned home for the appointment window was 12-5pm. Since it had happened before of their no-show on time, I called and requested an updated time, the customer service rep answer was, the call does not have a technician assigned yet, please call back, I again called back an hour later, the same answer, I called at 5 pm and their response was, we need to reschedule it. "we are not sure why a technician was not assigned to the call." I can reschedule for July. Are you serious, I rushed home for the appointment, lost 1/2 day waiting, called three times for an update, There is too many alarm companies that have better customer service.
Hello, Rosie. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We truly apologize for the inconvenience with the appointment. We are happy to address this, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 23, 2026
On the day of the installation the technician stayed until I had all of my problem solved. After that day I couldn't get service for nothing. We had an appointment to fix a bunch of zones that weren't working and on that day the technician didn't show up due to medical reasons I guess. They rescheduled for a month later. I can't wait for my contract to run out.
Hello, Spa. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 23, 2026
Patsy **
Thank you for taking the time to leave this review, Patsy. We're pleased to hear about your exceptional experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
The customer service rep that we worked with understood the delicate nature of the situation; having elderly parents on a fixed income that needed system upgrades to maintain service and monitoring. She was able to offer discounts and coupons that reduced the cost 90%. Thank you very much!
Thank you for taking the time to leave this review, Quinae. We're pleased to hear about your experience with the service you have received from our team and congrats on your huge discount for the upgrade. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
Gail was very quick in attacking my issues with explaining all the details of my concerns. Very nice individual that if I could I'd request her every time I call...
Thank you for taking the time to leave this review, David. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
Naisha is a great team player at Brinks. She patiently listened to my problem, and resolved it very rapidly. She is very knowledgeable as reflected in my interaction with her. Strongly recommending her due to her great focus, team spirit, and customer 1st attitude. Brilliant work Brinks.
Thank you for taking the time to leave this review, Amar. We're pleased to hear about your 5-star experience with the service you have received from Naisha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
I am deeply dissatisfied with the customer service I received from Brinks' personnel while trying to resolve a billing issue. I was on the phone with several different departments for 3+ hours trying to get someone to understand the issue and come up with a resolution. It was ridiculous having to explain my situation over and over again to only have the individuals transfer me to another department that had no clue as to why I was being transferred. I am a former Brinks customer and very disappointed in the lack of customer service that now exists within Brinks.
In addition, Brinks is currently offering "promotions" on certain equipment and/or services. I was also calling to discuss these promotions to see how I could potentially add these discounts to my new service I am getting installed. I was told the promotions were not applicable to my new order even after I read the details about the promotion and I clearly qualified. When I requested to speak to a supervisor, I was either connected to an entirely different department or told I didn't qualify. Brinks - you need to do better with your customer service and review my order to reevaluate your promotions!
Hello, Kathy. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to address your these concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed June 23, 2026
Very happy with the technician, knowledgeable and fast. I have been with Brinks for years and trust them with my security.
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 23, 2026
I was able to get everything I needed taken care of by both a customer service representative and The AI assistant online.
Thank you for taking the time to leave this review, Roberta. We're pleased to hear about your experience with the service you have received from our team and virtual assistant. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
My experience with the representative was very pleasant. Great customer service leading to customer satisfaction. Thank you for hearing my complaint and helping to resolve it.
Thank you for taking the time to leave this review, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
I feel so bad because I can't remember if it was Jason or Justin but the gentleman that helped me was amazing.
Thank you for taking the time to leave this review, Broady. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
The on-call tech, Nathan, was friendly, knowledgeable, and showed patience while taking my questions.
Thank you for taking the time to leave this review, Regina. We're pleased to hear about your experience with the service you have received from Nathan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
Well... I've been with them for 2 years and what they told me when I signed my contract it was 2 years and I called to cancel my service and they said I had 3 years contract, which is a misleading information, customer service is awful and a nightmare every time. Their cameras are not working which is ridiculous paying for a service I did not received, my husband is been on the phone for 2 hour and a half and they just hang up on him. I will contact customer affairs department to let them know the situation. So disappointed.
Hello, Rocio. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your equipment and service concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 22, 2026
April was great! Quick and helpful! I only had a short lunch break to make changes and she was able to assist!
Thank you for taking the time to leave this review, Amanda. We're pleased to hear about your experience with the swift service you have received from April within your time contsraint. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
I have been with Brinks for a very long time, I have had so many nice experiences each time, "Rayette really took care of my needs, which shows that she really cared. When you find service like this you look no further." Brinks thank you all for being there for your customers.
Thank you for taking the time to leave this review, Patricia. We're pleased to hear about your experience with the specialized service you have received from Rayette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
Liberty did such a great job and helped me fix my issue.
Thank you for taking the time to leave this review, Belinda. We're pleased to hear about your experience with the service you have received from Liberty. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
I had an issue with my medical device and the woman I spoke with was very patient and pleasant. I am not tech savvy so she walked me thru the process to fix my problem. I was really grateful.
Thank you for taking the time to leave this review, Barbara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
Great troubleshooting of technical issue and acceptable resolution.
Thank you for taking the time to leave this review, David. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 22, 2026
I reached out within my 3 day window to cancel my policy before it was in effect. I was assured they cancelled it, but they refused to send any confirmation. I asked several times and they declined every time. I am worried I am getting lied to and they are stringing me along until after my 3 day window to cancel is up.
Hello, Andrew. Thank you for taking the time to leave a review. We are sad to learn that service did not work out as planned. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you still have questions. Please note that the cancellation process is 30 days and we do mail a letter as confirmation at the end of this period. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 20, 2026
The representative was courteous and knowledgeable and able to resolve my problem quickly. Exactly why I keep Brinks as my alarm company.
Thank you for taking the time to share your feedback, Bill. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.
Reviewed June 19, 2026
I have had personal experience with Brinks Home Security and I would recommend that you give this company a try. The big three on the market are (ADT), Brinks and Vivint and really you cannot go wrong with any of them. It just really depends on the level of customization that you seek. I found that Vivint has more automation. (ADT) has a lot of options and Brinks is probably the split between the two. You cannot really go wrong with any of the companies, but Brinks is probably one of the more affordable ones and it really depends on your budget. I highly recommend taking a quote from each doing your research and making a decision, but you cannot go wrong with Brinks either.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your experience with the service you have received from us and how we stand out from the other big companies. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 19, 2026
The customer service representative today was great. Super personable and answered all my questions.
Thank you for taking the time to leave this review, Ryan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 18, 2026
I had a wonderful customer service experience from April. Who heard me out and showed empathy to my situation. She was able to help me resolve my billing issues with ease.
Thank you for taking the time to leave this review, Adrian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 18, 2026
My alarm went off someone kicked my door open and Brinks never called the police. I call their customer service and they said if we call the primary number and don't get a answer we call the police. So when I asked then, "Why didn't you?" the representative had no answer and told me thanks for calling and disconnected the call. So if you want to keep your family safe don't use brinks
Thank you for taking the time to leave this review, Joe. We hope this message finds you well. We understand that experiencing a break-in can be a distressing situation. Please let us know if your security system was armed at the time. Kindly email us at socialmedia@brinkshome.com with your account information, a detailed description of the incident, and the best contact number to reach you. We will review the matter promptly once we receive the required details. – Paul H.
Reviewed June 18, 2026
I was having problems with my sensor, called in, got a technician and very courteous and helpful in my problem. Took a few minutes but he got things all figured out and got right to the problem and fixed
Thank you for taking the time to leave this review, Raymond. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 18, 2026
I had the best experience with Paige from Dallas, TX at Brinks home help line. I think it truly is the best help experience I’ve had with any company or website. She answered all my questions and said she wasn’t going to hang up until we had solved everything. She coached me while I went to the App Store to download the correct Brinks Home App, then showed me some shortcuts to use. She told me how to download the Insurance certificate and explained what happens if an alarm actually goes off. I can’t recommend her highly enough. Plus, she was polite and cordial throughout. She is a great representative for your company.
Thank you for taking the time to leave this review, Barbara. We're pleased to hear about your experience with the service you have received from Paige. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 18, 2026
I kept getting the verbal message from my Brinks keypad that said, “low battery-garage door.” Not knowing what to do I call Brinks customer service. The representative talked me through how to change the small battery in the door sensor. I didn’t realize that there were batteries in the individual sensors. I had that battery on hand, #2032, as I need it for other devices in my house. She also said I should check the battery in the main keypad as they only have about a five year life. She talked me through how to access it. She suggested that I replace that battery. I asked if opening the keypad would set an alarm off. She assured me it would not, as it was disarmed.
While she was talking me through the process I got a call from Brinks. Apparently this set off an alarm and they were calling to see if there was a problem, I think. I tried to answer the call, but lost it. I asked the representative to cancel the alarm. She said she did. The call ended. About five minutes later a State Trooper showed up at my door. I explained the situation. Not the best thing to happen, but I’m glad I have Brinks looking out for me.
– Paul H.
Reviewed June 18, 2026
Customer Support has been excellent. The agents that I have dealt with have been pleasant to talk to and extremely helpful.
Thank you for taking the time to leave this review, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 17, 2026
Your tech-support I wish I could remember his name was very patient and helpful. I had to upgrade my router and modem so I had to. Reinstall three cameras with the new Wi-Fi password. It took an hour and 20 minutes while the gentleman on the phone walk me through everything. I really appreciate it. I’m a 67 year-old grandpa and not to tech savvy, but we got it done. Kudos to him.
Thank you for taking the time to leave this review, Arthur. We're pleased to hear about your experience with the service you have received from our team to help you with your cameras. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 17, 2026
Mikael was a great help. Friendly and knowledgeable.
Thank you for taking the time to leave this review, Ronald. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 17, 2026
Exemplary customer service when I had my windows replaced and needed to reinstall the sensors with a couple other changes!
Thank you for taking the time to share your feedback, Donald. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.
Reviewed June 17, 2026
Wanted to remove a work order which wasn’t done from the final bill: this was a nightmare experience. Took 50mins on the phone speaking with 5 different representative to explain the issues at home to possibly resolving the issue. Terrible care and support. For them to refund or give back your money for something you did not receive takes almost an hour being on the phone to resolve. At this point not even sure I’m receiving my refund from my total bill.
Hello, Atish. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 17, 2026
I have been a Brinks customer since 2020. I called Brinks yesterday because my wall panel is blurry, and I tried the fixes I found online and they did not correct the problem. The reps I spoke with were very nice. The rep I spoke with first had me try something and it did not work. He said I needed a new panel and connected me with another department. I was told by the second rep I was no longer under contract, the panel was not under warranty, I needed to pay $75 for the trip charge for someone to come out and either enter into a 5 year contract and get the panel (and sensors) replaced with the newest model or there was a second option, something about a 2 year contract or no contract and mention of trying to fix it or replace with not the newest model but one newer than what I have, but no guarantee about it working, and option to pay an additional $12/month for a warranty.
I asked for those two options to be emailed to me so I could think about it. I was told she couldn't email them but she would text them. She said I had 24 hours to accept one of those offers. She said if I called back after 24 hours I could not be guaranteed to still be offered those options. I did not get the text as I was told I would. All I got was Brinks' email request for me to leave a review. So here you go.
Hello, Nancy. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 16, 2026
All I can say is WOW. We have had a bizarre set of circumstances when changing over our wi-fi and phones. The Brinks CS experience was seamless and pleasant! Everything was accomplished with ease!
Thank you for taking the time to leave this review, Bob. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I spoke to Jody. She was very professional and answered me questions, was in no rush and explained everything I needed to know. She even guided me in the right direction on advise I needed on improving. Thank you.
Thank you for taking the time to leave this review, Tony. We're pleased to hear about your experience with the service you have received from Jodi. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Collandra was an awesome employee! She was had poise and patience and was able to to help me with my concerns!
Thank you for taking the time to leave this review, Sean. We're pleased to hear about your experience with the service you have received from Collandra. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
The tech took care of my alarm issue, but I had difficulty in understanding what she was saying. She was fading in volume. Very frustrating when you have an alarm going off.
Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Customer service rep. was very helpful. Explain in details what I was inquiring about.
Thank you for taking the time to leave this review, Norma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Fernando was very helpful today. He answered all my questions and helped me figure out why there was a late charge on my bill, since I am on auto pay. I paid that and he answered the rest of my questions.
Thank you for taking the time to leave this review, Pam. We're pleased to hear about your experience with the service you have received from Fernando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Customer service, when speaking with a human, is spot on. Friendly and helpful, kind and considerate. Brinks as a company, poor.
Hello, Kathleen. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 16, 2026
The representative was very very nice and helpful.
Thank you for taking the time to leave this review, Frances. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I would like to thank my representative today. She was kind and courteous and handled my concern with care. I appreciate Brinks being a business customers can trust.
Thank you for taking the time to leave this review, Bohemian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
There was a problem with my billing and I was able to quickly speak with a real person and get the issue resolved.
Thank you for taking the time to leave this review, Ed. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Great experience. The agent was upbeat, friendly and informative!
Thank you for taking the time to leave this review, Tamika. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I'm very disappointed in this company. They were to come out to hook up 2 cameras and an alarm. They couldn't get the camera inside to work and was supposed to come the next day. Never showed. Then set up another appointment to get it connected and once again never showed. Then I get a call. They took it amongst their self to set a date and time that best benefit them. I told them that time was ok for them to come and remove it. They said they would and guess what they didn't show for that either. Worst service yet. Do not recommend at all.
Hello, Brittany. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 16, 2026
Even though the appointment time was later than scheduled, the alarm reprogramming session with “Daniel” was very successful. Daniel was polite, capable and professional representative for Brinks. Thank you!
Thank you for taking the time to leave this review, Malkiat. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Aleya (spelling?) was very helpful and friendly. Her expertise made the process of my request easier. Thank you for your assistance!
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Ron was very patient with me and stayed focused to help me throughout the 30 minutes call. Thank you so very much Ron!
Thank you for taking the time to leave this review, Lara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
The customer service was excellent! The team member I spoke with was very helpful in guiding me to resolve an electrical issue.
Thank you for taking the time to leave this review, Arlene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Excellent and efficient customer service. Troubleshoot the problem with expert skills and communication was also topnotch.
Thank you for taking the time to leave this review, Pete. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
I spoke with a great representative named Gus, his name is Gustavo. He was very kind and patient with me, he explained everything I needed and was courteous. I call for cancellation service and he provided me with the information I needed. Thanks again Gus.
Thank you for taking the time to leave this review, Toni. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
They helped me set up video doorbell on new network. It took a while but he was very patient and didn't give up.
Thank you for taking the time to leave this review, Caren. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Brinks failed miserably to bring that same level of care. Brinks didn't help maintain alarm equipment. If something broke or was not functioning correctly it was on you to cover the cost of replacement. Brinks refused to send a technician out to your house for trouble shooting or installing new equipment. So you were on your on there. That and unreliable monitoring all of $70/month. I remember suffering through accidental trips while my son was learning to cook and smoked up the house. Not one call from Brinks. When I did talk to customer service they sounded sleepy, disgruntled, and well...ghetto and unprofessional. Overall I would not recommend this company.
Hello, Daniel. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 15, 2026
I had problems reconnecting my panel to our internet. My issue was resolved in less than 10 minutes. The technician was very responsive and helpful.
Thank you for taking the time to leave this review, Brenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
As a senior citizen, my tech skills are limited! Really needed someone to come to my home to inspect the system. Spoke to Ron, my Angel! He understood my concerns and needs! Thank you, Ron!❤️
Thank you for taking the time to leave this review, Carolyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
She was awesome. She made sure she helped with everything that nobody helped with for the last two months.. I appreciate her and thank you. ❤️
Thank you for taking the time to leave this review, Daiana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Very knowledgeable and did not waste my time getting things accomplished.
Thank you for taking the time to leave this review, Timothy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Your representative Suzette just saved you a customer, because of my awful experience I just wanted to cancel but she was able to ensure me that the system is awesome and at the same time got the I.T guys to fix my system today. Thank you Suzette.
Thank you for taking the time to leave this review, Eddie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
My family was in the process of selling our home and moving. We needed to arrange cancelling our service as the buyer did not want to continue. While Brinks advertises the ability to transfer services to a new house, we needed a bit more flexibility as we searched for our new home. We spoke with a Larry from TX who was absolutely outstanding. He walked me through the entire process and adapted to our close of escrow date, all while being personable without being a stereotypical 'pushy salesperson.'
If all customer representatives employed by Brinks are like Larry, then there is no other security company that should be considered. They have taken care of us over the years, responded to every alarm notification promptly, whether accidental or of true concern. Whenever we find our new home and are looking for security, we will reach out to Brinks first. They are real, trustworthy people behind every interaction and will help keep your property safe and sound.
Thank you for taking the time to leave this review, Austin. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I dealt with the customer service rep, Oscar. Very professional and attentive and explained what I needed to find out. Thank you, Oscar. You are greatly appreciated.
Thank you for taking the time to leave this review, Tom. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
The Customer Representative was great. My issue was handled and resolved. Great customer service.
Thank you for taking the time to leave this review, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I am blessed to have Brinks Home Security Camera Technical Support servicing my cameras. I have been with Brinks Home for over 5 years and whenever I have an issue with my cameras, I call onto technical support and in less than 5 minutes, all my problems are resolved. Their support team technicians are well trained, polite, respectful, nice and provide good services. I thank Brinks Home Security Technical Support for their support team and for taking care of their customers. I do recommend Brinks Home Security Surveillance Camera company to everyone looking for security and peace of mind for their properties.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
Finally! After 4 calls over 10 days averaging over one hour for each call, the representative got it right! Brinks went from Zero to Hero only due to the girl who finally got it right! Why did it take almost 2 weeks, over 4 hours on the phone, with extreme frustration, to finally get someone who was competent enough to resolve my issue. Get it together Brinks. I almost lost my mind with your prior poor service until I got through to the right representative. I don't think that I could recommend your service unless you get better more informed people to problem solve. The last rep that I had yesterday was extremely helpful and resolved the Brinks issue. Give her a raise and get rid of the others.
Thank you for taking the time to leave this review, Robert. We apologize that you had to call in multiple times, but we're pleased to hear about your experience with the service you have received from the last team member. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Received excellent support from the associate and my issue was resolved.
Thank you for taking the time to leave this review, Loise. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
The assistance provided by Mr ** was outstanding. Very professional and patient. Thank you! Richard **.
Thank you for taking the time to leave this review, Richard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Representative was very personable and helpful in identifying a lower rate. Also, I started out texting and was able to transition to a live agent very easily.
Thank you for taking the time to leave this review, Kathy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
I recently had to call for service help when my doorbell went out after a power outage. The service representative was patient and kind as she walked me through the steps to take the doorbell off and reattach to reboot it. I appreciate this kind of assistance very much!
Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Just so you know I’m bad with names, However I work With one of the most pleasant young ladies that God could have made. She knew her job and did a fantastic job helping me. You should be proud to have her on your team.
Thank you for taking the time to leave this review, Johnnie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
My rep was very helpful & made the process easy. I left Brinks because my new home was hardwired with another company but I would come back to brinks if I ever move again & it’s not hardwired.
Thank you for taking the time to leave this review, Elizabeth. We're pleased to hear about your experience with the service you have received from our team. We look forward to serving you again in the future. – Paul H.
Reviewed June 12, 2026
System malfunction could not be fixed by Brinks; gave me other telephone numbers to call & finally gave me the number of 3rd party to call & resolve the issue on the panel; 90 minutes & issue not resolved; For so many years there is no default on payment, late or otherwise, so when I needed customer - technical support, I was being run in circles; Thank You Brinks;
Hello, Shahid. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
Updated on 06/16/2026: Well I thought I had this all fixed and just got a call that they lied again! The appointment for June 18 is still with a virtual tech. When I was told it with a technician since the last virtual tech was late and I could not miss additional work to no fault of mine! Still not monitoring my system which puts me at risk for fire and burglary. Shouldn’t you have trust in your security service?? Too much to ask?? I have tried to be available and have missed work, so don’t blame me! This shouldn’t be this hard! HELP ME!
Original Review: My local authorized dealer for this company took my monitoring fees that I pre-paid for 3 years and stole the money and did not pay BRINKS for monitoring and Brinks did not notify me! Now I am trying to get my monitoring re-instated and have now paid BRINKS directly and I am still not monitored even though they confirmed I was on several occasions! I am so frustrated! Multiple calls, stated actions, no follow through is the normal for this company!
Hello, Lisa. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to take another look into your concerns and confirm your billing details. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
We inherited it when we bought the house. They are the only system that attaches to your credit report as a utility. When our contract expired, they said they would remove it and did not. They claimed the customer service was mistaken. Also, the glass sensors broke constantly and it cost $50 to have them come out every time. BEWARE!!!
Hello, Laura. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 12, 2026
The young woman that answered my call was very patient and cheerful and, most importantly, able to fix the 2 problems that I was having with my Brinks security system.
Thank you for taking the time to leave this review, Gene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
I had an opportunity to speak with Kenya who was great. For some reason, the rules were deactivated. No explanation was provided but the camera rules were reactivated.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team to help resolve your camera rules. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
We had A WIFI fiasco that turned our home upside down for a few days. We were frazzled after dealing with it. We called Brinks support to get our cameras back online. The support was professional, calm and effective. Thank you!
Thank you for taking the time to leave this review, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
It took me THREE SEPARATE PHONE CALLS to cancel and re-schedule an appointment. On the first call, after being placed on hold for nearly twenty minutes, I was told that the scheduling dept. was closed and to call back the next day. So I did (call #2). On call #2, I was told that he was trying to contact somebody to re-schedule my appt and kept placing me on hold. After nearly a half hour, I was told I would get a call back to complete the re-scheduling. I never did. So I called back again (call #3). Though this CSR had lengthy and significant difficulties in attempting to re-schedule my appt, she "escalated the case" and was able to eventually re-schedule the appointment. Canceling and re-scheduling should be a simple task. Not one the requires multiple calls and waiting on hold for long periods of time.
Hello, Brandon. Thank you for taking the time to provide your feedback. We sincerely regret that your experience did not meet your expectations. Your comments are valuable to us, and we will utilize them to enhance the quality of our service. Thank you. -Paul H.
Reviewed June 11, 2026
The rep that helped me today was outstanding. She explained how to resolve our problem perfectly
Thank you for taking the time to leave this review, Stephanie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Excellent customers service from Kiara. She took her time and stay on the phone until we figured out the problem.
Thank you for taking the time to leave this review, Amilda. We're pleased to hear about your experience with the service you have received from Kiara. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Excellent service. Best ever! 5 star! My experience over the years was never this good so I commend you for hiring sharper people!
Thank you for taking the time to leave this review, Larry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Sheila resolved my issues immediately. Great companies have great employees.
Thank you for taking the time to leave this review, Claudia. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Customer Service Zina was very professional. Work in a timely manner to help my question of my billing. Thank You So Much. 😀
Thank you for taking the time to leave this review, Irene. We're pleased to hear about your experience with the service you have received from Zina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
10/10 highly recommend Brinks security service. From their sales team, to customer service, to installation team. All are absolutely amazing to work with and EXTREMELY professional. I wish I would of started business with you guys sooner. I'm extremely impressed and very very happy with my service across the board. You can't even see any wires or drill holes or anything where they installed the panel or cameras. Very very impressive.
Thank you for 10/10 review, Neiko. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
I appreciate the time and patience provided by the representative. She is the blueprint of what service should be. Thank you.
Thank you for taking the time to leave this review, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Rep was very helpful, updated my account and set up a non paper billing.
Thank you for taking the time to leave this review, Gladys. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Shamar was wonderful. He not only answered my questions, he thoroughly checked my account to make sure everything was up to date. He helped me tremendously, and I am truly grateful for his help.
Thank you for taking the time to leave this review, Jennifer. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 11, 2026
Had to reset password. Tech sent text with link to reset password. Unfortunately, when resetting the "script" on the 2nd page, the script FORCES customers to choose a 2-step Verification. As a senior, I do NOT want all these annoying and time consuming and problematical step just to view my cameras. The tech initially said the 2-step verification couldn't be stopped...and mandatory. But I know it wasn't, as I've had this account more years than he's worked there. I ask him to check with his supervisor, manager or 2nd level support. While offended by the request, he actually did. And to HIS SURPRISE, the 2nd level support showed him how to "disable" the 2-step verification. So, I was able to once again log into the system WITHOUT the annoyance of a 2-step verification. And the tech admitted (couldn't deny it) that he learned something that he wasn't aware of. I was glad that the tech "actually" took the time to check with others on this matter.
Would hate to cancel my account because of the nuisances company's "various security verification" pushes on people. Companies should ALLOW customers to choose their OWN LEVEL of security...not enforce their methods on their customers, OTHERWISE, CUSTOMERS WILL USE THEIR "METHODS" TO CHOOSE ANOTHER COMPANY! No company is TOO BIG to lose customers. Just look at the BIG TIMERS like Dish Network and others...losing customers to streaming and now hurting very badly with the loss of every customer that says, enough is enough!
Thank you for taking the time to leave this review, Ben. You're feedback is much appreciate. The process of learning is ongoing, and we are pleased that everything ultimately was resolved successfully. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Great help removing and reinstalling doorbell camera after malfunction! Our support center Technician walked us through this process step by step! Wonderful job by our Tech! Thanks!
Thank you for taking the time to leave this review, Gary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Best customer service experience! I called in to update the phone number on my account, and the representative not only handled it quickly but also reviewed my plan and found a way to save me money on my monthly bill. Truly appreciated the extra care and attention.
Thank you for taking the time to leave this review, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
They are there when you need them. There just aren’t enough of them to share! Ana ** was respectful, attentive, Friendly and reassuring, all of which make a better business!
Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from Ana. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Gregory assisted with my issue perfectly and knowledgeably. Since moving to our new home and inheriting the Brinks security, he also recommended different equipment I may need and gave me information to send to my home insurance & local 911 dispatch. Good job, Gregory!
Thank you for taking the time to leave this review, Steven. We're pleased to hear about your experience with the service you have received from Gregory. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Nieesha was very helpful. She walked me through the process to take care of the problem that we were having. She was patient and did not rush me. She was very knowledgeable of the process. I really appreciate her help!
Thank you for taking the time to leave this review, Jennifer. We're pleased to hear about your experience with the service you have received from Nieesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Outstanding customer service experience provided by both agents.
Thank you for taking the time to leave this review, JT. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Helpful and knowledgeable. Answered all my questions and concerns. Highly appreciate help.
Thank you for taking the time to leave this review, Dawa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I called in to cancel my service & ended up extending and committing to another 13 months. The person I spoke with as extremely nice & helpful. So in my opinion she's an asset to your company.
Thank you for taking the time to leave this review, V. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I spoke with Sheila in customer service today. She is the best part of Brinks. Friendly, informative and a genuine caring human. It was a joy to speak with her. She should be the head of training for your phone representatives.
Thank you for taking the time to leave this review, Amanda. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
Very courteous and resolved all my issues in one call... Great experience.
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 10, 2026
I recently switched internet providers, which unfortunately knocked my Brink's ADC-V722W Outdoor Camera offline. I was dreading the process of getting it reconfigured, but Brink's Technician made it an absolute breeze. Instead of rushing through or giving me generic troubleshooting steps, she walked me through the Wi-Fi Setup via Access Point (AP) mode step by step. She was incredibly patient and knowledgeable, and she ensured that the camera's firmware was fully updated and that the live stream was working perfectly on my app before wrapping up the call. Outstanding customer service from Brink's. If you get the technician who helped me, you are in great hands! Thank you for getting my home security back online so quickly.
Thank you for taking the time to leave this review, Guillermo. We're pleased to hear about your experience with the service you have received from our team to help reconnect your cameras and making it easy to resolve. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Got an alarm showing modem failure, called the help line and was on hold for a little while but not bad. A very nice lady got on and was very patient and helpful, had to reboot the system but explained it very clearly and we got it done. She was very helpful.
Thank you for taking the time to leave this review, Charles. We're pleased to hear about your experience with the service you have received from our team to help resolve your alarm issue. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Gering (Brinks Customer Service Rep) was absolutely excellent! She took the time to keep me calm and focus on the task at hand. She acknowledge my frustration directly, validated my concerns, as well as she clearly outlined the next steps in the process, -which gave me trust in her ability to help me. She explained how my Brinks IQ PANEL works. I found her to provide excellent customer service, which I well appreciate. I found Gering to be very professional & very courteous as well. Thank You Much!
Thank you for taking the time to leave this review, Maude. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
The lady that assisted me was thorough and walked me through the steps to get doorbell back online.
Thank you for taking the time to leave this review, Lynn. We're pleased to hear about your experience with the service you have received from our team to help resolve your doorbell connection. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Gail, the representative, was able to provide information that l needed in a very specific manner. All my queries and questions were clarified. Time well spent. Direct and concise.
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
Great service. Friendly and helpful. He was patient and understandable. I really appreciate the person that helped me.
Thank you for taking the time to leave this review, Auri. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
My experience with Tameka was excellent. She understood and addressed my concerns and resolved my concerns and I elected an one year extension. I did have a problem with your marketing email and she noted my complaint.
Thank you for taking the time to leave this review, Larry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
I would put zero stars but it’s not an option. My appointments keep getting cancelled. My thermostat stopped working this winter and I have been unable to have anyone come to fix it or change it. Twice in a row Brinks has cancelled their appointment with no explanation. The follow up appointments are scheduled for 6 weeks out meaning that I’ve had a faulty thermostat for months.
Hello, Barbara. Thank you for taking the time to leave a review. We do not wish our customers to have an experience like this. We are happy to to schedule a remote tech appointment to assist you with sooner options available. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 9, 2026
Service has improved lately. Easier to get technical assistance. And attention to detail.
Thank you for taking the time to leave this review, Jenny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
I had an outstanding experience with Larry from Brinks’ customer retention team. From the moment he came on the line, he was personable, genuine, and incredibly easy to talk to. Great customer service is rare these days, but Larry made me feel like a valued customer — and honestly, like I was catching up with an old friend. He listened, he cared, and he handled everything with professionalism and warmth. It never felt rushed or transactional. It felt human. Brinks is lucky to have someone like Larry representing them. And for the record, he owes me a call back if the San Antonio Spurs rally and win the NBA Finals — we shook on that! Five stars all the way. Andre'
Thank you for taking the time to leave this review, Andre. We're pleased to hear about your personable experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 9, 2026
The customer service representative was very knowledgeable and helpful and resolved my issues.
Thank you for taking the time to leave this review, Dawn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Great service and the agent was able to address my needs. I appreciate the quick resolution!
Thank you for taking the time to leave this review, Kourtney. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Cedric did an excellent job patiently instructing us thru the complex process of linking doorbell to WiFi and phones.
Thank you for taking the time to leave this review, Merle. We're pleased to hear about your experience with the service you have received from Cedric. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
I called Brinks to inquire about an email I had received. Jeanette was very helpful and sweet. She answered my question and helped me with the changes I needed to make. Thank you, Jeanette and Brinks.
Thank you for taking the time to leave this review, Joyce. We're pleased to hear about your experience with the service you have received from Jeanette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
I had a great experience with Brinks Home Security customer service. The representative was professional, knowledgeable, and took the time to answer all of my questions. They resolved my issue quickly and made the entire process smooth and stress-free. It's reassuring to know that support is available when needed. Thank you for the excellent customer service!
Thank you for taking the time to leave this review, Jesus. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
The associate was very helpful concerning my needs and questions. She is an asset to your company.
Thank you for taking the time to leave this review, Therese. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Kim was the BEST!!!! Awesome experience! You made my day even better 😄
Thank you for taking the time to leave this review, Manny. We're pleased to hear about your experience with the service you have received from Kim. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 8, 2026
Tech support walked us thru the process of changing network in our home at ease on the phone. She is knowledgeable, professional and super friendly. Way to go Brinks!!!
Thank you for taking the time to leave this review, Quyen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 7, 2026
The representative that helped me rectify a question regarding an update to our Security panel was outstanding! She was patient. She asked me the right question, and she was very professional. I appreciate her time and her ability to be able to resolve my concern!
Thank you for taking the time to leave this review, Chad. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Very informative and knowledgeable. Problem resolved.
Thank you for taking the time to leave this review, Teresa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Very polite and knowledgeable of the home system. He answered all my questions and providing me with his suggestions for best results
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
Technical service was very helpful. I am very grateful for all the help in learning how to Arm and disarm alarm.
Thank you for taking the time to leave this review, Miguel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
I had inadvertently turned off the recording rules. Jacquelin at Brinks technical service was able to help me and turned them back on. She was very polite and professional and a great asset to the Brinks team.
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with the service you have received from Jacqueline. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 6, 2026
When you pay in full price and still have to wait on parts after a client have to make arrangement to stay home and told btw we can not provide you service you paid for in full that leaves a very dissatisfied attitude about this company (I feel you're looking for a sale to trap you with a contract) and no concession made to immediately rectify this mistake. Especially when there was enough time to get order done right before installation day or calling me the let me know what happen. Was told may take up to week calling your supervisor and being told (I will have wait around the company schedule to fix this issue).
I should have been priority number #1 to correct the issue, not told the day I had available could not be met. Only the date your supervisor had available. Your CEO needs to review how company need to handle mistake and put the customer 1st! I would have rather reschedule installation day completely, not install your equipment in my house and told after we are missing parts. Not satisfied overall. Beware...
Hello, SL. Thank you for taking the time to leave a review. We do not wish our customers to stay with an experience like this. We are happy to take a look into your concerns if you need. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
Media
