Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,903,277 reviews on ConsumerAffairs are verified.
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- 4,903,277 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 12, 2026
Just like every time I've had to call for support, this time it was a pleasant experience. Ron was an excellent support specialist. Guided me through the procedures to fix my situation. His understanding of the system made it real simple to perform. I've been a customer since 2009 and never regretted it. I strongly recommend BRINKS.
Thank you for taking the time to leave this review, Jose. It's exciting to hear from a 15+ year customer! We're also happy to hear about your experience with Ron's quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Tylor was very helpful in getting us set up for an upgrade of our system. I would also like to mention Tai who worked with us to initiate and explain the plan which we decided on. They were both helpful throughout the process. May GOD bless you.
Thank you for taking the time to leave this review, Johnny. We're pleased to hear about your experience with Tai's and Tylor's high quality of service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 12, 2026
Elizabeth, a Brinks support agent, spent two hours on the phone with me and worked through setting up six new sensors to a system that was installed be the previous homeowner. She was very patient and did everything she could to assist me in my pursuit to finishing the installation. She also set up a video conference call with another agent at a later late to troubleshoot a few issues that we had with the sensors. I highly recommend her services.
Thank you for taking the time to leave this review, Vincent. We're pleased to hear about your experience with Elizabeth. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
My video doorbell was flashing red. I tried using the Brink app, but couldn't fix the issue and lost between my desktop and phone. I called tech support and was put through directly to a very knowledgeable man. He guided me through the phone app, explaining what we were doing, not just telling me to "press this button". We were not able to fix the problem while he was on the line. However, I went back, took my time, and using what he taught me was able to fix the problem. I particularly appreciated his patience and his explanation. He was professional, patient, and kind - that is an invaluable combination!
Thank you for taking the time to leave this review, Paulette. We're pleased to hear about your experience with our support team, providing clear instructions and explaining the process. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Stephanie was such a big help, she didn't rush me, she was very friendly. Thank you!
Thank you for taking the time to leave this review, Debby. We're pleased to hear about your experience with Stephanie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Blake very efficiently helped solve everything we needed help with! Thank you, Blake!
Thank you for taking the time to leave this review, Maggie. We're pleased to hear about your experience with Blake's asssitance. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
It was Erica (hope I spelt that correct). She was so helpful, kind and knowledgeable about the system and what I could do to try and fix my issue. Thank you.
Thank you for taking the time to leave this review, Jean. We're pleased to hear about your experience with Erica's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Very helpful for my questions, patiently explaining my bill as a transferred customer, and setting up my account.
Thank you for taking the time to leave this review, Hongji. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
I have nothing but nice things to say about this company from start to finish. Everyone one was courteous and knowledgeable about the things we talked about. They answered all my questions without making me feel silly if they had to explain something twice. I also love that they are based here in the US. And I am pretty sure when you call it won't be outsourced. 😉 I give this company and all the associates an A+.
Thank you for taking the time to leave this review, Jackie. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you so much and we look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Getting through was easy & as well as talking to a human too. The girls were very helpful in assisting us. Very polite, caring & made sure we know they’re ALWAYS there IF we need them. THANK YOU.
Thank you for taking the time to leave this review, Donna. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 11, 2026
Brinks is a deceiving company. I called to cancel my service because I sold my house and am going into a rental and they wanted me to pay for the rest of the contract! 45 payments!! If I would have known that upfront I would have never tried their service. Do not use them and don’t be fooled by their salesman. Never again.
Hello Diane. We are happy to help address your cancel request and provide any other alternatives to better assist you. Feel free to email us your account details to socialmedia@brinkshome.com for assistance with your account.
Reviewed May 11, 2026
My customer service experience was exceptional. He walked me through all the necessary steps and got my equipment back online quickly.
Thank you for taking the time to leave this review, Vince. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 9, 2026
I’m enjoying my new system and customer service support has been great.
Thank you for taking the time to leave this review, Brenda. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 9, 2026
The gentleman who was helping me solve my issue was very helpful, polite and patient. I was receiving an alert about my fire alarm having a problem connecting. This usually means I need to change the batteries. When he was assisting me with this he identified a couple issues which required an additional upgrade to the system. He walked me through this and reset all my alarm sensors that were affected. When you can actually deal with a person instead of a computer it is refreshing. I would put his name here but I don’t remember it. To the young man in Houston that helped me thank you.
Thank you for taking the time to leave this review, Rich. We're pleased to hear about your experience with the service you had received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Called service to say I needed a system review and discussion about where and what type of cameras would be good for our house. Candice was very helpful and thoughtfully set up a free video visit, so that only one in-person service visit will be needed.
Thank you for taking the time to leave this review, Julia. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Ron was kind, professional, and had a lot of patience with me. He walked me through everything step-by-step, until it was repaired.
Thank you for taking the time to leave this review, Arthur. We're pleased to hear about your experience with Ron. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 8, 2026
Good customer service. They guide you through the setup process making it easy to do a lot of it yourself.
Thank you for taking the time to leave this review, Stu. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 6, 2026
I had a very disappointing experience with Brink Business Security, and would strongly encourage others to carefully consider their choices before signing up! From the start, communication was a major issue. Getting clear, timely responses from customer service was difficult, and it often felt like I was being left in the dark regarding my account and service details. Unfortunately, things only got worse when I decided to cancel the service.
After canceling my service, I scheduled an appointment for equipment removal. No one showed up, and i didn't receive any call or notification explaining the no-show. Then, unexpectedly a technician arrived on a different day without prior notice to remove the equipment. Despite the confusion and lack of coordination on their end, I was charged a trip charge. I contacted customer service to dispute the charge and expected at least a follow up or explanation. Instead, I never heard back. To make matters worse, the charge was sent to collections without any resolution or meaningful communication. Overall, my experience was marked by poor communication, disorganization, and lack of accountability. I would not recommend Brinks Business Security based on how may situation was handled.
Hello, Michael. Thank you for taking the time to leave a review. We're sorry to hear that the service did not work out for you. We are to review and help address your other concerns; feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed May 3, 2026
Brinks is terrible. Their customer service is some of the worst. I was told I was signing a 2 year contract, turns out it was 5 years. My system didn’t work for months. They sent someone out to “fix” it. All he did is ask to use my bathroom for 25 minutes and then looked around and said he couldn’t figure it out and left. Now they’re harassing me about my request to cancel. I would never recommend Brinks to anyone not even my worst enemy.
Hello, Steven. Thank you for taking the time to leave a review. We are to take another look into your system issues to help resolve them. We can also help address your other concerns with you, feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 29, 2026
My experience with Brinks Home raises serious concerns about both contract disclosure and billing practices. When I purchased my home, I was enrolled into a 3 year contract that was not disclosed or mentioned at the time of purchase. I was not made aware that I was entering a long term contractual obligation. On March 2nd, I was charged $255 in advance for a service period covering March 27th through September 27th. This means I was billed for services well before the service period had even started.
When I attempted to cancel, I first contacted the company in February and was told it was too early and to call back in April. I followed those instructions and called again in March, and was again told it was still too early. After multiple calls and inconsistent guidance from representatives, the cancellation process was finally completed.
Due to these delays and conflicting instructions, the final cancellation fell just outside their stated 30 day notice requirement. As a result, the company is withholding part of the prepaid amount and only reimbursing $216 out of $255, citing prorated charges for the intervening period. The cancellation process required multiple phone calls, repeated follow ups, and inconsistent information from staff regarding timing requirements. The guidance provided directly impacted my ability to comply with their stated cancellation window. Based on this experience, the combination of undisclosed long term contracting, advance billing for future service periods, and strict cancellation enforcement applied after conflicting instructions creates a process that is difficult to navigate fairly as a customer. I would not recommend this company.
Hello, Kyu. Thank you for taking the time to leave a review. We are sorry to hear about your experience in obtaining services and the difficulty with cancellation process. If you may have any additional concerns that you would like for us to address with you, feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 27, 2026
Started in 2017 and wife renewed by phone. Very difficult to cancel contract, and very predatory. There whole billing system is predatory! Went from paying by mail, 'cause they charge $6 to send statement, $10 to pay with agent and virtual never working properly and their response is their portal, which was not part of contract. I have not nor will not do business with company that changes payment form and method in middle of contract. So my suggestion to fellow veterans is avoid Brinks SECURITY. I have a couple auto pay, but that option was given up front, not forced on me in middle of contract, then forced to pay $570 to terminate. Ask questions with Brinks. Not a company to do business for military, especially active without strict understanding if you relocated during contract.
Hello, Howard. Thank you for taking the time to leave a review. We are sorry to hear about your experience. We appreciate your service and we understand if you may still need to have this addressed. We are happy to review your account to better understand your concerns clarify any changes/updates. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 22, 2026
Brinks when first contracted requires 3 year monitoring contract which starts low and within a year is costing $82/month. You pay for the equipment (cameras and contacts and Control panels) upon start of install. After 3 years I can tell you with absolute certainty that Brinks is below average as a security company. The cameras (expensive) were constantly not available to see live (kind of important) and recording by a menacing SVR you must place next to your modem to hard connect via cable is worthless. When you try to pull up recordings, half are unavailable because camera was not getting signal. NOTE: IF YOU WANT SECURE SURVEILLANCE SECURITY DO NOT GO WIRELESS IF YOU HAVE A HOME OVER 2500 SF, cameras will have constant intermittent service for 3 years
I had mentioned this within one month of service and they came out 3 times eventually putting in some tiny device that all the cameras would receive signal, which I was amused as it was next to my 1.2 GB of data incoming and 600 MB outgoing which one modems covers my whole house, but it gets better I pay for two of these modems to make sure every inch has service. STILL DID NOT WORK. Cameras kept going out. I bought this house and it already had a hardwired security system, meaning contacts to all openable windows and doors are pre wired when they built the house. I only needed cameras.
The original install was by ADP. When a representative showed up he told me ADP was now Brinks. I did not question it since the home was built circa 2000 and it was now 2023. Okay, so they sold me cameras and new panels and had me sign contract. So when they could not get the cameras to work regularly, I was told my house was too big. I mentioned two modems and they said ALL must be on same router/modem. Ok then I asked split the cameras to half and half on each modem, which they said we would have to charge you for two accounts?
I finally gave up and waited for my contract to expire. In February 2026 I called to verify expiration of contract and date of expiration. I Asked to please schedule NOW to cancel on expiration. They told me they cannot cancel in advance. (I called 3X to hear this scam of an excuse). I called April 6, two days after expiration and refreshed their memory of prior calls on their records and discussions and informed them I am not extending services past contract expiration. I spent 10 minutes listening to them try to offer me less per month, that my system cameras were really old and new ones would be much better (same story I was told in 2023) and eventually they said I have to sign a cancellation via Docusign which they sent, I signed, I got an email stating contract is cancelled but for $27/month we can keep going!!!!
On April 15 they charged me for a months service $82? I called my bank and said the charge should not have been processed due to cancellation on April 8. I decided to also call Brinks to basically say WTF? I'm told you had a contract but it went to month because we thought it was better and on Month to Month you must have 30 day notice of cancellation?? Remember they didn't allow advanced notice to not renew at contract expiration!! Scam and scam again.
They Deliberately mislead you from products, services and even making sure they get added monthly billings when your contract expires. It's all on you and you must contact them no more than and no sooner than 48 hours of your contract expiration date despite having emails saying services are terminated via email April 9. Really, really unethical sales and customer service at Brinks. BEWARE
Hello, Robert. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations; this does not sound like how our service works. We understand if you may still need to have this addressed and we are happy to review your account if you would like to help clarify any remaining concerns and further assist you. Feel free to email us with your account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 22, 2026
The person I spoke with, Sheilah, was helpful, informative and pleasant to speak with.
Thank you for taking the time to leave this review, Lela. We're pleased to hear about your experience with Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 22, 2026
Halfway through our service agreement, the battery in our main panel died. After attempting to get help through chat on the app, I tried to use AI instructions. It is not a simple process. After looking for YouTube videos, I decided to quit. Why does a simple battery change require so many steps? We will continue to pay monthly with no service because Brinks does not allow you any discount to pay in full or reduced amount to terminate the contract. They will get paid, but they lost a good customer and our friends and family will also use another company.
Hello, William. Thank you for taking the time to leave a review. We are sorry to hear about the difficulty you are experience with the panel battery . We understand if you may still need to have this addressed. We are happy to help setup a free remote virtual tech appointment to walk you through the process. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed April 21, 2026
The technician helped me make a good decision to make my home safer.
Thank you for taking the time to leave this review, Kyiesha. We're pleased to hear about your experience with the technician. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Not pleased with services. Was rushed through activation and payments appeared more than discussed.
Hello, Michelle. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand if you may still need to have this addressed. We are happy to review your account if you would like to ensure everything is accurate. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 20, 2026
My call was answered promptly, transferred to appropriate dept. and resolved quickly.
Thank you for taking the time to leave this review, Mary. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
George, the rep for Brinks, was very professional and resolved my issue in a matter of seconds.
Thank you for taking the time to leave this review, Max. We're pleased to hear about your experience with George. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Brinks are just scammers. They were charging me $36/month. I asked them a new Quolsys Panel 4. They said that it cost $600, but they will offer it to me at a discounted price of $400 but I have to pay a $200 technician fee. I said i don't need any technician, I can set it up by myself. They said it not possible. So I bought me the Quolsys Panel 4 on eBay brand new for $200, and I told them that I want to cancel the service. They called me some days later with a 2 years contract and $26/month. I said no. They called me again some days later with $19.99 and 2 years contract. I said no again. Some days later they called me with $19.99 and no contract. I said YES. Two days later, they billed me $25!!! I called them and cancel for good. Thay are just a bundle of scammers!!!
Hello, Gustavo. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations and that you have cancelled service. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com if you any remaining questions or concerns about your account with us. -Paul H.
Reviewed April 20, 2026
Jessika was great and very helpful, She walked us through everything and was very patient, She ordered us the new equipment that we needed and helped us reset the old equipment.
Thank you for taking the time to leave this review, Bruce. We're pleased to hear about your experience with Jessika providing the help you needed. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 19, 2026
I have been a Brinks customer for many years and my recent experience with a couple of service calls again solidifies my decision to continue to be a customer. The lock system on my front door recently reached end of life. There was an initial in home consultation to help me figure out the problem. The tech was professional, kind, and very helpful. He sent me a picture of exactly the new system to purchase. Upon purchasing, Brinks was able to remotely walk me through the installation and set up, and at no charge! The tech who assisted with that virtual call was wonderful. She was patient with me and provided every clear instructions and coaching. And Brinks has the tools for a very effective remote solution. Thanks to you all!
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with our virtual appointment service technician and thank you for being a long-time customer of ours. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 18, 2026
Horrible experience - will never use this company or recommend this company to anyone. My parents passed away in August 2025. Both of them, the same week. In the beginning of October, as I was sifting through the many things I had to do to take care of my parents' affairs, I called Brinks. The gentleman on the phone said I could not pay their bill, but I could "take over their account" and get it "switched into my name" - which was great because we still had to figure out how to sell the house. He walked me through all the things, had me sign some stuff and I was on to the next task. Fast forward to December, when the house went on the market, and I called to cancel the service because the realtor said it was a good idea.
The lady on the phone said that what I had actually done was create a new contract of my own, and that I was locked into a 4-year contract. I told her specifically that no one had mentioned anything about a new contract and that it was wrong of them to do that. Not one person mentioned a new 4-year contract. In order to cancel this new contract, I had to pay $1500. My other option was "to give it to a family member". My family just died. But thanks. After multiple calls and seeing if there was any other option, I was told that I knowingly signed the contract and that I was responsible for the bill. So I paid it. There, you got your money. Thank you for being a good lesson, and thank you for being an awful, shady company. I would give 0 stars if I could.
Hello, Becky. Thank you for taking the time to leave a review. We are sorry for your loss. We understand that you may still need this to be addressed. We are happy to review your account if you would like. To better assist you with this, feel free to email us with more details of the situation, your post, and account details for us to review at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 18, 2026
Run, don't walk away from this company. Their service is terrible, if you're lucky enough to get a repair appointment they call a few days before because they overbook to change it
Hello, Scott. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 18, 2026
Emily was very helpful and she helped me through the problems that I had. And she stayed on the phone with me and guided me through everything.
Thank you for taking the time to leave this review, Colleen. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Very helpful, considering and easy to communicate with
Thank you for taking the time to leave this review, Tyrone. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Good alarm service, however getting a tech out here was a little obwro.
Thank you for taking the time to leave this review, Curtina. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Portia answered the call with professionalism and was cordial, polite and respectful. She recapped the issue as well as instructions on monitoring signal strength and discussing with my internet provider if lag continues. She assured me that if it proved to be a camera issue I had the protection plan which would cover my equipment. She queried if I was aware of low battery on door lock and if I had someone to replace battery or if I knew how to do so.
Thank you for taking the time to leave this review, Rose. We're pleased to hear about your experience with Portia and her professional support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Alice was wonderful. I was able to understand what she was saying and she offered to reduce our monthly fee, which we approved the switch. She also ordered us new yard signs and window decals. She was very pleasant to work with.
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with Alice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
It was very simple and quick to contact customer service. The representative was very helpful and professional. It's a delight to speak with a human without a long wait.
Thank you for taking the time to leave this review, Khalil. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
The support person was pleasant and he was helpful after being on hold for a long time. But this alarm system is old, the app is ANTIQUATED and cannot be updated without calling tech support. Brinks also puts you on a contract that they will not provide you with a copy.
Hello, Ken. Thank you for taking the time to leave a review. We are happy to review your account if you would like and provide any additional assistance. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
She was knowledgeable, kind, considerate, and she took care of everything I was calling about. Very sweet lady.
Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail at customer support was very helpful. Thank you.
Thank you for taking the time to leave this review, Grace. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail was great. Thorough, actively listened and was able to articulate concerns back to me. This is refreshing because I often find that when first describing issues and concerns, reps with other companies aren't actually listening.
Thank you for taking the time to leave this review, Matthew. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Speak with Emily in Customer service. She provided exceptional customer. She was very kind and patient. Emily was able to assist me with all my concerns and request.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
This company is not very commit to customer satisfaction. I talk to several representatives requesting that I want to cancel my service like 2 year ago and they always fill me with promise that I will paid less that I was paying but a year later I was paying more that what we have agree. Not a good company to do business.
Hello, Amiclar. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
When one of my keypads stopped working, I contacted them and was informed that my pads were no longer valid. A wonderful technician came and installed new ones. Dion was very respectful and efficient. He explained how the new ones work and showed me how to get answers to any new questions that I didn’t think of when he was here. Very happy with this company. I feel safe knowing that Brinks is watching over me.
Thank you for taking the time to leave this review, Suzi. We're pleased to hear about your experience with the new panels Dion helped installed while giving you the time to ensure you were comfortable with new equipment. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Calandra was very professional and took the time to listen and walk me through the process of rebooting my system.
Thank you for taking the time to leave this review, Cynthia. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Customer Service was great, very helpful and professional.
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Very helpful associate and my concerns were all addressed efficiently.
Hello, Annie. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
The rep was knowledgeable, patient and got my problem solved.
Thank you for taking the time to leave this review, Carol. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
The agent was polite and nice but still waiting for my closing statement which I have been waiting for for 3 weeks.
Hello, Jose. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Ms ** was very engaging and friendly to talk to. She helped out as much as she could. She is definitely in right position.
Thank you for taking the time to leave this review, Vic. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I did not realize when I signed up that there was a 5 year contract attached. The installer had a difficult time getting the camera set up. He hooked it into one of my Kitchen outlets and the Brinks system never seemed to work quite right. Also that kitchen outlet never worked the same, only one of the plugs worked after the installation. I am having some financial difficulties and called to cancel the service only to find out that I would have to buy out my contract for $1,139.59 or continue with a service that I am not using for 19 more months. I would rather be robbed by strangers than a business that I had put my trust into. The only proof of purchase that I have is my auto payments.
Hello, Bonnie. Thank you for taking the time to leave a review. We are sorry to hear about your situation. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Excellent customer service. Have been a customer for over 21 years. We appreciate your dedication to our well being.
Thank you for taking the time to leave this review, Sonnesa. We're pleased to hear about your experience with our team and staying a customer of ours for 21 years. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Brinks Customer Service was wonderful. Shelia took the time to make sure all my questions were answered about my rate and service. It was a pleasure working with her today.
Thank you for taking the time to leave this review, Janice. We're pleased to hear about your experience with Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
After being a loyal customer for greater than 7 years, I needed to cancel my home security service with Brinks due to unforeseen life challenges. I canceled my service prior to the next months billing cycle, however was charged for another month of service. After speaking with 3 customer service representatives, I was not able to get reimbursed for the month charged after my cancellation. I am very disappointed in Brinks Home Security customer service. When I am back to being financially stable and looking for home security, I will absolutely not call Brinks Home Security. Extraordinarily disappointed.
Hello, Traci. Thank you for taking the time to leave a review. We're happy to to help review your account and see when you placed your 30-day notice of cancellation. Feel free to email us with your post and account details at socialmedia@brinkshome.com and we will check if there was any errors in the cancel process. -Paul H.
Reviewed April 16, 2026
I had an excellent experience talking to the representative from start to finish. Was treated with respect, handled my issue quickly and to my complete satisfaction.
Thank you for taking the time to leave this review, Chuckl. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Nicole was a pleasure to work with. She explained things thoroughly.
Thank you for taking the time to leave this review, Teresa. We're pleased to hear about your experience with Nicole. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Everything was great, the Brinks Representative took care of all of my needs.
Thank you for taking the time to leave this review, Jerome. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Customer service was helpful and professional. The service was was done well, but left a mess of misc. Wires cut off from the plugs, and left were he was doing install. I had to clean up the garage and outside patio area were he was working on the camera. Service person no matter how good the technician can be, leaving his work area dirty and not taking the unused parts with him is the worst technician in my view.
Hello, Humberto. Thank you for taking the time to leave a review. We are sorry to hear about the mess left after installation. We understand that this may still need to be addressed. We are happy to more details and address this. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 16, 2026
I did not sign up with brinks but I had with a smaller company who was bought out by brinks and changed my service into theirs. I was not happy about this as I would have went with a big corp if I wanted to in the beginning, they offer you to lower your bill however it extends your contract x amount of time. They want 100$ minimum every time you move or relocate for a service tech to come out and put sticky tab sensors on your windows and doors when anyone who has peeled a sticker can do. The system we had literally hung on the wall and had a plug into the outlet. Had the alarm go off in the past and had no phone call from operator nor police presence arrive to property. Be careful going with small company’s they will sometimes sell your contract to bigger corporations as such happened to me.
Hello, Jack. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed regarding your equipment. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
This morning, I checked my bank account and noticed I was being double charged for security service. And because this happened once before, I was frustrated and ready to switch carrier. But Tameko, the service representative, listened politely to my complaint, professionally handled the situation to my satisfaction. She informed me of the glitch that had occurred and was working on correcting the mistake. I have been with Brinks Security for over fifteen years and have been satisfied with their services. They have some of the best representatives and technicians and I trust their services.
Thank you for taking the time to leave this review, Shirlene. We apologize for the inconvenience for the double billing and we are aware of this and resolved the issue. We're pleased to hear about your experience with Tameko. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
All is well. Issues have been resolved. All is Well. Batteries have been changed. Dashboard issue solved.
Thank you for taking the time to leave this review, Julia. We're pleased to hear about your experience with your service and getting all of your dashboard issues resolved. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
We were scammed into getting Brinks by a 3rd Party promising to lower our cable/internet bill by bundling with Brinks. However our cable/internet provider informed us they are NOT affiliated with the 3rd party or Brinks and stated it was a scam. The 3rd Party refuses to let us cancel the service. Brinks stayed only the 3rd Party can cancel, not Brinks. The problem we have with Brinks is their inability to cancel the service (which we aren’t using). Important to note that even though Brinks states they can’t cancel, they did try to charge our bank account for service. If they can try to charge, then surely they can cancel!
Hello, N. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are happy to review your account if you would like additional assistance. You may email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
I called today regarding a double auto payment and the representative knew exactly what the problem was and explained that they were working on fixing the error. I was helped immediately, not placed on hold and it was refreshing to not have to repeat myself twice and to feel confident with the solution when I hung up. Brinks provides quick service and is by far the best alarm system.
Thank you for taking the time to leave this review, Rita. We are sorry about the double billing. We did get this resolved for our customers. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I wouldn't give them any stars but I have to give at least one. 1st payment goes through cool. During the 2nd payment my card was lost. Got new one in. Added it to their auto pay. I wake up in the morning to 697.00 out of my account. I can get on app. I see they took their payment 8x. I call them explaining what's going on. The lady I guess couldn't see what I was seeing. On her end they only took 99. And the 25 dollar service fee from tech. She said "sir why are you calling here lying". I was truly poed at this point after everything been switched to the highest and after 2 weeks of nothing I get a call this lady. Soon as I get on the phone she said, "I'm sorry for how you've been treated and I myself looked into it. After reviewing your bank statements I'm send your funds back." She was only nice thing that came out of all that and they lost a customer.
Hello, James. Thank you for taking the time to leave a review. We're shocked to about this. Although it sounds like you are getting a refund, if you feel the need to, you may email us with your post any other details, and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 16, 2026
I recently had a sensor issue that had been going on for a good while and when I finally called support about it the gentleman was able to quickly get me sorted out with very precise instructions.
Thank you for taking the time to leave this review, Lamar. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Very expensive for an old fashioned system. Tried to reach customer support and was put on hold and hung up on.
Hello, Robert. Thank you for taking the time to leave a review. We're happy to see if you are eligible for an upgraded system. If you have any remaining questions regarding this, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance or contact our team at 800-447-9239 for upgrade assistance. -Paul H.
Reviewed April 16, 2026
Our experience with Mikala (not sure of spelling) was exceptional. She was so knowledgeable and helpful and patiently walked us through the process of setting up my camera on my iPhone. She is truly an asset to your organization.
Thank you for taking the time to leave this review, Diane. We're pleased to hear about your experience with Mikala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Brinks Home Security is just reliable, consistent & professional. I’ve been a customer for almost 20 years - no reason to change.
Thank you for taking the time to leave this review, Ron. We're pleased to hear about your experience with your service and being a customer for nearly 20 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I have enjoyed having Brinks. The installation was great. They listened to my concerns and needs and supplied me with the necessary equipment. I can always count on Brinks customer service to resolve any issues in a timely manner. The pricing is affordable. I would recommend them to others.
Thank you for taking the time to leave this review, Karen. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Customer support was very helpful and courteous in giving me the information that I needed.
Thank you for taking the time to leave this review, John. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Great service and expertise - technician Bini was amazing.
Thank you for taking the time to leave this review, Gaby. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I don't like the service. I have been calling and texting Abe but he doesn't answer my calls or text messages. I got the equipment taken out so send someone to collect it.
Hello, Iona. Thank you for taking the time to leave a review. We're sorry to hear you that our service was not what you may have expected. For information make changes to your account, feel free to email us with your post and account details at socialmedia@brinkshome.com or call our support team at 800-447-9239. -Paul H.
Reviewed April 16, 2026
What company installs service that don’t work 💯 and expect the consumer to pay for poor signal. Countless hours on the phone and poor management will put you out of business.
Hello, Michele. Thank you for taking the time to leave a review. We're happy to to help resolve any maintenance alerts your system is experiencing. For further, feel free to email us with your post and account details at socialmedia@brinkshome.com or you may contact our team at 800-447-9239 for troubleshooting assistance. -Paul H.
Reviewed April 16, 2026
The representative was very helpful and solved my doorbell issue.
Thank you for taking the time to leave this review, Deborah. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Well, where to start. I was with Brinks for almost 8 years. I never had a great need for their services, but when I did need it, it became a nightmare that I didn't foresee. My family had to sell our house, and move to accommodate taking care of our parents, and decided to change alarm carriers. I was told that I still had 20 months left on a contract I didn't sign. Evidently, having someone come out to the house around 3 years ago to replace faulty, degraded equipment constituted signing a contract. I was told I have to continue to pay the last 20 months of my "contract", no exceptions, even though I don't live at the residence anymore.
Hello, Christopher. Thank you for taking the time to leave a review. We're sorry to hear you leave due to moving. We also offer relocation services. If you have any remaining questions regarding your remaining term, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Although the customer representative was truly kind and helpful. Brinks does not have well equipped staff in order to assist when things go arrive. I had to go almost a month and a half without service because they couldn’t get anyone out there to my property to fix my cameras, even though I still had to pay for the service. Very disappointed.
Hello, Sascha. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are working diligently to fulfill on-site visit requests. Should there be a need in the future, you may also have a remote tech appointment setup to walk you through troubleshooting. -Paul H.
Reviewed April 16, 2026
The customer service representative resolved my issue in a matter of minutes. He was professional and displayed a great demeanor. I wish I could get this kind of customer service from other businesses. He knew exactly what to do to resolve my issue. He was polite and took time to explain what he was doing to resolve my issue.
Thank you for taking the time to leave this review, Henry. We're pleased to hear about your experience with our team and the wonderful service you received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I called and spoke with Shanqa to take care of my balance. She listened to my concerns, provided a solution and I am happy with her service.
Thank you for taking the time to leave this review, Kimberly. We're pleased to hear about your experience with Shanqa and being able to find solution that works for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
We have been using Brinks security for I think at least six years now. Great company, reasonably priced, and excellent service!! The service advisor that I spoke to earlier about a little situation we were having cleared it up right away. She was very corrigible, spoke clearly and knew the business. Spent all but maybe no more than 10 minutes on the phone with her. We discovered what the problem was and she's gonna have the parts sent out to us in a few days. You know how it is sometimes when you're trying to fix something or make something right again. You get somebody on the phone that you can't understand. They either talk too loudly or not loudly enough and don't really know their business. Well that's not the case here. She was incredible. I give her five stars.
Thank you for taking the time to leave this review, Jack. We thank you for the six years you have allowed us to serve you. We're pleased to hear about your memorable experience with our team and providing you with a swift solution. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
I contacted Brinks Home Security to find out if I could add a ring doorbell to my current package. The customer service agent did a fabulous job finding me an excellent deal with the doorbell camera, professional installation and only a slight increase in my monthly premium. I would highly recommend and have had their service for over 5 years.
Thank you for taking the time to leave this review, Sam. We're pleased to hear about your experience with our team and getting you a great deal on the doorbell. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
My customer service support experience was wonderful. Shay was the support person who helped me and she was so patient and knowledgeable and kind. Thank you so much!
Thank you for taking the time to leave this review, Rita. We're pleased to hear about your experience with Shay and the wonderful service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
I called in response to a email about lowering my monthly bill. Dominic checked and was very helpful. It was a pleasure to speak with her. She is a great service rep.
Thank you for taking the time to leave this review, Dale. We're pleased to hear about your experience with Dominic and the great service you recevied. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
She was very knowledgeable and help me understand the whole process of the contract and payments. Excellent job.
Thank you for taking the time to leave this review, Niel. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
I always have a positive experience with BRINKS. Customer service is Outstanding
Thank you for taking the time to leave this review, Patrick. We're pleased to hear you having a positive experience each time you need assitance. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
The person who helped me was very kind and was able to help fix the issues I was having. She ordered new sensors for me, removed the one that was extraneous for what I needed, and offered help for my house camera (I didn’t have time for that today). The AI voice was the worst most annoying sound I’ve ever heard. I vastly prefer number menus, I can repeat the menu if I have more than one issue. I can’t summarize 2 for the world’s most annoying and useless computer.
Thank you for taking the time to leave this review, Tara. We're pleased to hear about your experience with our team and your feedback with the our virtual assistant. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
Quick and professional support that covered all my needs in a seamless and efficient manner. Also found savings for my plan, which was much appreciated.
Thank you for taking the time to leave this review, Josh. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
Excellent customer representative. Assisted with care, courtesy and knowledge.
Thank you for taking the time to leave this review, Isabel. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
Usually when I call it takes a long time to correct my issue, but this time he understood and a payment was made and then took care of the other issue that was discussed. Great customer service by this representative. I appreciate what he did. Thank You
Thank you for taking the time to leave this review, Gloria. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
I’m new to Brinks company, I was formerly with another company who changed to Brinks, everything is good so far. I was able to find out information about Brinks and what they offer. The representative Dominque was nice and helpful. Good service. Thanks.
Thank you for taking the time to leave this review, Althea. We're pleased to hear about your experience with our team. Welcome to our lovely community. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Reliable, dependable security! I would recommend to anyone.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Your technician (TJ) got our panel rebooted and working in minimal time. Outstanding!
Thank you for taking the time to leave this review, Bruce. We're pleased to hear about your experience with your technician repairing your system. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
I had a fantastic experience with the troubleshooting rep who helped me today. She was incredibly patient throughout the entire process and got all of my cameras up and running without any issues. As a bonus, while we waited, she took the time to review my account and found a way to lower my monthly bill. Truly went above and beyond! Thank you!
Thank you for taking the time to leave this review, Antonio. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Perfect service. Thank you. Jonathan did very good job for me. I am very grateful with the service side receipt. Of course I recommend this company to anybody.
Thank you for taking the time to leave this review, Bernardo. We're pleased to hear about your experience with Jonathan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
The representative was very helpful and pleasant during the entire call. She helped me address account issues, move service and update payment information. Made the process painless. Clear and concise.
Thank you for taking the time to leave this review, Ken. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
The associate that assisted me was very pleasant and, handled my issue well. She was very friendly and, explained everything in detail.
Thank you for taking the time to leave this review, Victor. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
We are not Satisfied with your service! Work was not completed and no one has come to finish it. Please contact Douglas ** at ** for further details. Thank you,
Hello, Douglas. Thank you for taking the time to leave a review. We're sorry to hear about this and how you feel. We are happy to look into your case and work to get the relocation request completed. For your privacy, we do not recommend to provide any personal information publicly. Feel free to email us with your post and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 14, 2026
Amazing quick service. Was able to resolve the issue with a person claiming to represent Brinks. The representative was very helpful, and thank you!
Thank you for taking the time to leave this review, Rob. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Fred was very helpful & scheduled an appointment and applied the special that is currently on.
Thank you for taking the time to leave this review, Andrea. We're pleased to hear about your experience with Fred's ability to provide the support you needed. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
She was fantastic!! Considerate, clear, caring solutions asap!! Give this girl a raise bonus 🙌👏. She surpassed above and beyond especially with today's generation!
Thank you for taking the time to leave this review, Thomas. We're pleased to hear about your experience with service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Friendly, quick, and informative. All the best qualities in customer service.
Thank you for taking the time to leave this review, Jordon. We're pleased to hear about your experience with service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
Shatika (I believe that's her name, apologies if I am wrong) made the process very succinct and straightforward. Thank you!
Thank you for taking the time to leave this review, Christian. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
The wonderful person I spoke with helped so much, and was kind and patient. She took care of everything.
Thank you for taking the time to leave this review, Carrol. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
Rosie the customer service rep that I spoke with was amazing! She was patient and kind and very knowledgeable. She gave me multiple options to consider and pricing and very professional.
Thank you for taking the time to leave this review, Sarah. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Customer service was very quick and knowledgeable. Answered all my questions.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Had an issue with my doorbell camera not recording nor notifying me that someone was at the door unless they rang the bell. Service agent fixed the condition with a remote reboot in just a couple of minutes. Agent was very friendly and pleasant to speak to. She handled my problem well.
Thank you for taking the time to leave this review, Leslie. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
I called because I received a paper statement, did not sign up for them, & was charged a $5.99 fee. I called to inquire about this fee. The representative I spoke with was very patient & kind. She took the time to explain what happened & resolved the issue quickly.
Thank you for taking the time to leave this review, Andrea. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Gail was wonderful; she provided excellent customer service.
Thank you for taking the time to leave this review, Gina. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
My auto pay somehow got canceled and I didn't know it. Also my credit card was not updated. I don't know if this was my error or something happened at Brinks. I called and spoke to Allie who was so understanding and was my angel. She updated my credit card and paperless billing and was able to get back my usual monthly billing amount.
Thank you for taking the time to leave this review, Andrew. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Excellent customer service. Very knowledgeable and courteous staff who is able to resolve all issue and verify all concerns have been addressed. Well done.
Thank you for taking the time to leave this review, Danny. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Larry of Dallas, TX had the best customer service. Not only was he polite but was very knowledgeable. He answered all my questions and made the process stress free.
Thank you for taking the time to leave this review, April. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Danny provided us with excellent customer service with a window sensor and confirming what each zone our windows had. He tested our problem sensor and reset it. Very happy with his customer service.
Thank you for taking the time to leave this review, Norman. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Larry provided me with excellent help, he is very knowledgeable and customer-oriented. I will continue with Brinks because of him.
Thank you for taking the time to leave this review, Hector. We're pleased to hear about your experience with our team and that you continue to be a part of the Brinks Home community. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
I am extremely frustrated with my experience with Brinks Home. It has been nearly two months since I requested the relocation from my old place to my new one, and they still haven’t set up the equipment. I’ve tried to reach them multiple times and even scheduled an appointment, but everything keeps getting delayed. I'm tired of this situation and feel it’s important to warn others not to go through what I have. Meanwhile, I still have to pay my bills even though they haven’t started the alarm security system in my new home. It feels like they are taking my money while dragging their feet on the relocation.
Communication has been a nightmare, with conflicting information from various representatives. Bruce L. Sale Manager, assured me that there would be no charge for the relocation and advised me to contact the RELOCATION Department, which I did. However, every representative I talk to seems completely unaware of the relocation process and insists I need to pay for the equipment. I'm very upset that none of the representatives provide consistent information and it feels like they are just making things up and disregarding Brinks Home's policy. I demand that this issue be resolved immediately, or I will have to terminate my services with your company. Also, I feel like they are trying to avoid communicating with me because I am deaf and communicate in American Sign Language (ASL). With that said, they kept delaying too long and ignore my request for 2 months, so that makes me feel like I'm being discriminated against DEAFNESS!
Hello, E. Thank you for taking the time to leave a review. We're sorry to hear about this and how you feel. We do not want anyone to ever feel this way. We are happy to look into your case and work to get the relocation request completed. Feel free to email us with your post and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 13, 2026
Great customer support, able to walk me through the setup menus to monitor video surveillance
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Takesha was the greatest person! Told me stuff I didn’t know and got the most value for her conversation.
Thank you for taking the time to leave this review, Houdini. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
The person who helped me was efficient, polite and extremely helpful. She went above and beyond!
Thank you for taking the time to leave this review, Anne. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Helped solve my bill issue quickly and professionally.
Thank you for taking the time to leave this review, Matt. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Nyila responded to my request in a very cordial and professional manner. Her friendliness made me feel as though I was speaking to a family member. She answered my questions, and checked on the first available date for installation. Brinks did well in hiring Nyila. She has great customer interaction, and left me feeling that I have been well taken care of.
Thank you for taking the time to leave this review, Thomas. We're pleased to hear about your experience with Nyila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
I would not do business with them again. I dropped service with them after 20 years with them and the company they brought out. They kept going up on monthly bill about every 6 months. I found a local company for 3 months service was cheaper than one month of Brinks.
Hello, Mickey. Thank you for taking the time to leave a review. We're sorry to hear you leave after being a customer for so long. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 12, 2026
I had been waiting for batteries to be mailed to me and come to find out on my phone call that it was cancelled. He was going to help me order some and that’s when I found out they are regular batteries I have at home. He was very helpful in telling me how to install them.
Diane,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 12, 2026
I feel terrible that I don’t remember her name because she was amazing! I had tried to get my cameras back online for over a day and she reassured me we would get things working and we did. She was kind and patient and a joy to talk with! You have a great representative!!
Victoria,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 12, 2026
A short wait on hold to speak to a representative. He was very pleasant and helpful. He walked me thru step by step, sending pics via text to show what he explained, and after a few minutes, my system was once again communicating with my phone. We ran a test to be sure Brinks was receiving my alarm, and all was good. Very good experience and this is coming from someone who does not have patience to do techy things.
Lynette,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 11, 2026
Our tech support person was terrific. She helped me understand how to adjust the recording rules of our video cameras.
Martin,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 11, 2026
My review is to express my extreme dissatisfaction with recent technician visit and overall business. The service provided was unacceptable and lacked the professionalism, thoroughness, and clear communication I expect from a home security provider. The technician failed to address the issues I needed help with, and several concerns were either overlooked or handled poorly. Instead of providing solutions, the visit left me with unresolved technical problems and additional frustration. Because of this experience, my trust in your company has been significantly damaged. Reliability and competent service are essential for a security provider, and since these standards were not met, I no longer feel confident recommending Brinks Home to my friends or family. Significant improvements in your customer care, accountability, and quality of support are in desperate need moving forward.
Hello, Irene. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 11, 2026
Horrible customer service. Took me hours and several phone calls to speak to someone. Then everyone tells you something different. I ordered batteries. Said would add to my auto deduction billing. Did not. Billed me separately. Needs huge improvement.
Hello, Robyn. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 11, 2026
Zena, the customer service associate that handled my call, was great! She was responsive to my concerns and she was efficient in resolving those concerns. Thank you Zena!
Christopher,
Thank you for taking the time to share your feedback regarding your recent experience with Zena. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
I called Brinks to see if I could get a lower monthly cost for my security system since I’m a senior citizen on a fixed income. The young lady I spoke to was very kind and so helpful. She was able to give me a great quote which is good for 24 months. I’m so grateful. I’ve had my security system a long time and feel much safer with it. Now I know I can continue to afford it. Thank you Brinks!
Linds,
You're welcome! Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out with getting a better rate for monitoring and continuing to be a long-time customer. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
An absolute trainwreck of a company. ZERO ethics, I was conned in to a 3 year contract, and when I asked to see the documents, all I could get was a typed email that my KID could have typed saying thank you for renewing my contract. Would not turn over recorded conversation, either. Dishonest, unethical and pathetic. I have filed a complaint with BBB.
Hello, Nicholas. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 10, 2026
I started working with the automated service which was helpful, but I needed more help and they transferred me to a live tech, Cedric. He went through multiple troubleshooting with me showing patience and knowledge. It was an excellent experience. 10+ for Cedric.
Jane,
Thank you for taking the time to share your feedback regarding your recent experience with Cedric. We are pleased to hear that everything worked out for you with his support. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
The phone person was polite and patient. Her instructions were clear and she walked me through the process to solve my problem.
We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
The man who helped me was very professional and kind. He took care of updating our alarm registration for the police department. One thing I have noticed with Brinks is that I get to talk to an actual person very quickly when I call. I really appreciate that.
Carol, we appreciate you taking your time to leave a review about your recent experience with a member of our service team. This is exactly the kind of experience we strive to always provide our customers and I'm glad she was able to fix any issues you were having with your alarm registration. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Very skilled and thorough technician helped me solved my issue with ease. She was very patience through the process. 5 out 5 stars.
Jaime, thank you very much for taking the time to share your feedback. At Brinks, we are committed to providing you with peace of mind and prompt, reliable technical support whenever you need assistance. If there is anything further we can assist you with, please do not hesitate to contact us.
Hector S.
Reviewed April 10, 2026
Both Anita and Juan were very helpful. We found the problem and have additional troubleshooting set up for Monday to make sure everything is working correctly.
James, thank you very much for taking the time to share your feedback. At Brinks, we are committed to providing you with peace of mind and prompt, reliable technical support whenever you need assistance. If there is anything further, we can assist you with, please do not hesitate to contact us.
Hector S.
Reviewed April 10, 2026
I rank Brinks very low because they would not help me while I was under my contract. But as soon as my contract expired, they were very helpful. I paid for this for a year and a half without being able to use the system. I will be choosing another company as soon as I have time to do some research.
Thank you for your feedback. We're sorry your experience was not a 5-star one. Brinks Home takes all complaints seriously. I was unable to locate your account, please email your details to Socialmedia@brinkshome.com so I can assist you directly. Expect a follow-up within 48-72 hours via phone or email. Thank you for your patience. – Hector
Reviewed April 10, 2026
After switching routers I was having issues with connecting my camera. Sarah was great to work with and she got me back up and running with her expertise. She was also able to communicate in an easy to understand way. Great customer service!
Christopher,
Thank you for taking the time to share your feedback regarding your recent experience with Sarah. We’re glad she was able to get your cameras back up and running smoothly. Providing excellent service and resolving any concerns is a priority for us, and I’m pleased to hear she was able to assist you effectively.
If you need any further assistance, please don’t hesitate to contact us.
Best regards,Hector S.
Reviewed April 10, 2026
Pretty seamless and smooth service. Anytime there has been any issue, I have received prompt service. I have been a customer for about 9 years and I am satisfied.
Giulio, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Anytime I spoke on the phone with a representative from Brinks I have been treated with concern, kindness and professionalism. This young lady Brakayla I spoke with today was no exception to the treatment I mentioned and then some. Thank You to all.
Patrick,
We are pleased to hear that you are satisfied with our service and that your recent experience with Brakayla was exceptional. Our goal is to consistently deliver peace of mind through prompt and reliable assistance. If there is anything you require, please do not hesitate to contact us.
Sincerely,Hector S.
Reviewed April 10, 2026
The times we live in today, everyone should have some kind of home security. We have had our system for nine years and have had no issues with it. Easy to use. We only had the main panel replaced since it was the older panel.
Dear Janet,
We are pleased to hear that you are satisfied with our service. Our goal is to consistently provide you with peace of mind and a prompt, dependable alarm response whenever needed. If you require any assistance or have further questions, please feel free to contact us.
Sincerely,Hector S.
Reviewed April 10, 2026
The company has horrible customer care and service for older customers.
Mercedes, we sincerely apologize for the frustration you experienced during your recent interaction with us. Our goal is to consistently deliver excellent customer service, and we appreciate you bringing this matter to our attention. Kindly contact us at socialmedia@brinkshome.com with your name and a preferred contact number so we can promptly address your concerns.
Best regards,Hector S.
Reviewed April 10, 2026
Service agent was very short & impatient. As a Senior with arthritis, making accessing the main panel hard to work - agent was impatient & short with me.
Inge, we sincerely apologize for the frustration you experienced during your recent interaction with us. Our goal is to consistently deliver excellent customer service, and we appreciate you bringing this matter to our attention. Kindly contact us at socialmedia@brinkshome.com with your name and a preferred contact number so we can promptly address your concerns.
Best regards,Hector S.
Reviewed April 10, 2026
In October, 2022, we were approached by Chey ** that our ADT account had to be replaced by Brinks. When she came, she explained how the process would work and began with a contract. What bothered me was that I had to sign a 5-year contract again. My ADT account was well over 10 years. I should've known something was wrong. Chey was very deceptive. I am about to turn 71 and we are having to sell my property because of my health. Since I am approaching my 4th year on the contract, I guess I will have to pay a penalty unless the new buyer agrees to transfer my plan. I have read plenty of other views about Brinks, how you are put on hold indefinitely when you attempt to cancel your contract. One person viewed Brinks as predatory.
Dear Stuart, thank you for reaching out regarding your recent account cancellation and your experience with our sales representative. We take all feedback seriously, and I apologize for any inconvenience you've encountered. I would appreciate the opportunity to investigate this matter and work with you toward a resolution. Please send us an email at socialmedia@brinkshome.com with your account details and any additional information you'd like to share. We look forward to assisting you further.
Reviewed April 10, 2026
Made great effort, very knowledgeable about the product.
Dennis, We strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment - Hector S.
Reviewed April 10, 2026
Brinks is ok, but their monitoring system of home cams is not perfect as they have been unconnected due to trying to connect to a new wifi & the software refuses to do that till you CALL Brinks to modify it to connect to the new wifi.
Tony,
We are committed to providing our customers with top-quality equipment to safeguard your investments. We regret to hear about the issues you've experienced. If you require further assistance, please do not hesitate to contact us at socialmedia@brinkshome.com, and we will connect you with a knowledgeable expert who can assist you.
Thank you.
Best regards,Hector S.
Reviewed April 10, 2026
We moved and stopped using Brinks in March 2025. We canceled Brinks immediately upon moving and continue getting notices that they are coming out to make repairs and do maintenance. I have called and told them to remove my email, and we continue getting emails. It is bothering us and when it stopped.
We were concerned to hear about your recent experience with us. At Brinks Home Security, we are committed to providing effective assistance to all our customers, and we sincerely apologize for any inconvenience this situation may have caused.
We would appreciate the opportunity to investigate this matter further and work towards an amicable resolution. Please send an email to socialmedia@brinkshome.com with your account details so we can look into the issue regarding your email.
Reviewed April 10, 2026
I had everything related to home security and safety overhauled recently by Brinks. I’ve been with them for 25 years and trust them to help keep me safe.
Lynn, we are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you but also leaving us a review! - Hector S.
Reviewed April 10, 2026
I spoke to Maria the other day and, she was a joy to work with. She understood me from beginning to end. She is very knowledgeable and made me feel comfortable in every way. Thank you for hiring her. Please give her a raise because I'm quite sure she treats everyone just like me. :)
Dear Nathaniel,
Thank you for taking the time to share your feedback regarding your recent experience with Maria. We sincerely appreciate your input, as it aligns with the high standards of service we aim to provide. I’m pleased to hear that Maria was able to address your concerns effectively. If there is anything further you need, please do not hesitate to contact us.
Best regards,Hector S.
Reviewed April 10, 2026
My representative became very proactive to make this Zoom installation call succeed, even more-so, once he learned that this camera was to be aimed directly over my 91 yr old’s mother’s bed for safety. The original appointment to have an installer come was cancelled same day. After that, I had waited extra days due to a holiday weekend….(After 2 others with different instructions were unable to remotely get this camera to communicate with the main monitor). I am grateful to him. I chose Brinks to be able to simply run a quick errand knowing mom was safe in my home. Additionally, I can view her with sound on my cell and even hear her breathing. The sound is that good! Thanks!
Dear De,
We are committed to providing our customers with premium-grade equipment to safeguard your investments. We’re pleased to hear that you are satisfied with your equipment. If you require any further assistance or have additional needs, please do not hesitate to contact us.
Best regards,Hector S.
Reviewed April 10, 2026
I just had another very good experience with Brinks customer service. I'm moving and had questions about my service. My customer service rep, Gale spent a serious amount of time to get to a solution. I was impressed.
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Rep quickly resolved some miscommunication issues. Fast. Efficient. Courteous.
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 9, 2026
Very disappointing experience after being a loyal customer for years. My monthly rate was increased without clear communication, and when my credit card expired, I was not notified through any modern method (email or text). Instead, I was charged late fees and paper statement fees, which could have easily been avoided. Customer service was frustrating — I was transferred between multiple departments with no real resolution. The “loyalty” and “win-back” teams were unable to offer a reasonable rate close to what I had been paying, despite the same service being widely available for less through other providers. Even more concerning, I could not get a clear answer about releasing my system from Alarm.com after cancellation, which should be a straightforward process. This experience reflects poor transparency and outdated customer practices. I would not recommend Brinks based on how existing customers are treated.
Hello, Senthil. Thank you for taking the time to leave a review. We are sorry to hear that our services did not meet your expectations. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
The person that help us was very knowledgeable and was able to solve our problems. Thank you so much.!!
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 9, 2026
Elizabeth was one of the most helpful and knowledgeable reps. A breath of fresh air. Thank you.
Dennis,
Thank you for taking the time to share your feedback regarding your recent experience with Elizabeth. We appreciate your input, as it reflects the level of service we aim to provide. Please feel free to reach out if you require any further assistance.
Reviewed April 9, 2026
I have been trying to send a technician to check out what’s going on. NO one answered.
- Hector S.
Reviewed April 9, 2026
While the support I received from the support representatives was excellent, the solution they offered did not resolve all of my concerns about my contract. I was able reduce my monthly rate, but at the cost of adding another year to the contract. Because of life altering changes since 2025, I was hoping to avoid monitoring costs going forward. That means that I was willing to forego monitoring. They were not able to cancel monitoring service because of the contract. I am 75 years old, My wife passed away in August 2025, and I am on fixed income.
Hello, Ron. Thank you for taking the time to leave a review. We send our condolences for your late wife. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
The technician I spoke to was very knowledgeable and helpful. He provided me with the tech support and materials to solve my security issue. Thank you!
Leon,
Thank you for taking the time to share your feedback regarding your recent experience with our technician. We are pleased to hear that it met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Hector S.
Reviewed April 9, 2026
Tech support was great! Answered all questions. Made aware of panel options and videos.
Karl,
Thank you for taking the time to share your feedback regarding your recent experience with our technician. We are pleased to hear that it met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Hector S.
Reviewed April 9, 2026
I was first coerced into increasing my coverage only to find out that my equipment wasn't researched and ended up not being covered. That was then followed up by a "tech" who was over 2 hours late, with no notifications and a passive aggressive attitude. He then tried to pass/blame the work that needed to be done onto my HVAC guy. Truly, a frustrating and angered experience. No one has even called to follow up after writing another awful review. Their customer service has gone and now I'm looking for new companies that actually care.
Hello, Dee. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I called to correct a payment issue. Jamal was very helpful and professional. I am very happy with my experience.
Robert,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that we could assist you with the payment issue. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
My service has not worked adequately since it has been installed. My camera on my driveway hasn't worked for over a year and have troubleshooted it over the phone with just excuses that it is not reaching the wifi, however, I have no issues with any other electronic reaching to that same point and works just fine. The doorbell works here and there. So I am paying a monthly fee for services that basically just pays to have an alarm with cameras that do not work. Customer service has been no help at all in getting this fixed. I will be charged if a rep comes out to try to fix it or troubleshoot it. At this point I am looking into getting a different provider with better quality service.
Hello, Cyndi. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
As the company has grown and advanced in technology not once have they reached out to make sure our items are up to par and working correctly. We have been customers with the same old sensors since 2015 and they are by far outdated and not working correctly. We have paid month after month and it wasn't until we had a recent change in secretaries that someone noticed nothing had been working properly. As much money that has been paid out to such a large company I believe this to be a huge issue. Best of luck to you but we will soon be taking our business elsewhere. Thank you.
Hello, Carolyn. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
For the most part we are not satisfied. Our outdoor camera has been offline since the tech came the last time. Not sure what's going on but we've tried to unplug and restart the router but it only last a little while and we don't have any yard signs from Brink.
Hello, Kevin. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I called Brinks about a week ago to regarding my Brinks account. I had the very good fortune of speaking to a women named Page. She could not have been anymore helpful, patient and just wonderful. I felt like I was speaking to a friend. I am a senior and it means so very much to first of speak to a live person and have that person be just so nice and make you feel at ease. She is an asset to Brinks. I would certainly recommend Brinks. Thank you.
Maria,
Thank you for taking the time to share your feedback regarding your recent experience with our support team member, Page. We are pleased to hear how personable your experience was for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
I spoke with two different representatives, first initial call and then follow up with a technician (Leo). In both cases each individual were very resourceful and very polite. I appreciated their willingness to help me solve my concerns as I have yet to have a bad experience with any representative. Thank You.
Joe,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear how great the service has been for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
It was time to renew my alarm permit and I had a question about it and my account was showing a payment due. The nice lady answered my questions and I would recommend Brinks for their customer service!
Hello Wanda, thank you for sharing your experience regarding your permit inquiry. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
HORRIBLE COMPANY and terrible business experience! Bait and switch… nothing but deceptive lies. I’ve been trying to resolve surveillance camera equipment issues for over 6 months to no avail. Our original surveillance equipment was installed and maintained by Cox Business and we were extremely happy with it. Five years without issues. No notice that service provider was changing from COX to Brinks other than the billing change. After nothing but the runaround for six months I’ve been trying to cancel our service for over a month and can’t get them to cancel the account. I guess I’ll be seeing them in court! Don’t walk away from Brinks… RUN!!!
Hello, Nancy. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Service seems fine as compared to other companies I've used, but unfortunately they continuously raise prices almost to where I'm gonna switch companies. Again good service, but way overpriced in my opinion.
Hello, Wayne. Thank you for taking the time to leave a review. We understand that we are not the cheapest around, but have the fastest response times. We are happy to review your account if you would like and see what we can do for you. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Representative was quite knowledgeable. Tried her best to help resolve my concern . Sheduled a technician that was also knowledgeable. He had never seen an error like I had but he worked through it. Found the problem and was able to resolve it.
Keith,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you and was resolved. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
I have to say that my transition to Brinks, after they acquired my account, was not good. They tried to charge me for a visit when my equipment was no longer working, so I canceled. I won’t be returning for substandard service on a product I can get elsewhere.
Hello, Alyssa. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer and we are sad to hear that we have gone separate ways. If you are needing anything to be addressed, feel free to email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
Non existence when you don't need them, waiting for the day I do need them, then we'll see. They send out promos as a big deal, 3.00 a month, based on what you're paying ain't sh*t.
Jim,
Thank you for taking the time to share your feedback. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
Absolutely horrible service. I've been calling for a month to notify my cameras are not working and they keep giving me the runaround. They've sent me to two authorized service dealers to come fix the problem, and neither has time to come in. They keep rescheduling. I will be changing my service to a different company.
Hello, Ruben. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Brinks protecting my home the way I expected. It's easy to contact and resolved issues, the peace of mind it gives me. I love the follow up post contact, the accountability I trust. I love the competitive pricing, besides the recent add on service pricing. I have had Brinks over two decades.
Shahidur,
Thank you for taking the time to share your feedback regarding your tenured experience with our service. We are pleased to hear that that we have met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
It’s such a good feeling knowing Brinks has my whole house protected.
Thank you for taking the time to leave this review, Monica. We're pleased to hear about good you feel with the protection that we can provide. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2026
I’ve been disappointed with Brinks Home Security from the start. The customer service has not been helpful, and the equipment feels outdated and unreliable. Overall, the experience has not matched the price or expectations.
Hello, Alfreda. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Very good tech - described everything and answered all questions. Would definitely be a repeat customer. System works great.
Thank you for taking the time to leave this review, 2r. We're pleased to hear how well everything is working for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Worst company and they are super high and don't even provide great services
Hello, Bradley. Thank you for taking the time to leave a review. We understand that you may still need assistance. We are happy to review your account if you would like to see how we can provide you a better experience. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Go with anyone else besides Brinks. My MIL is 94 years old and is now paying for a service when none of her equipment works and there is not a technician in her area. They will not let her out of her contract although they cannot service the area. They wanted her to climb on a ladder and service her equipment. We leave hours away and have to work on it every time we are the there. If she had the money to pay for two services, we would go with a different company. We are praying her house doesn't catch fire or get robbed before the contract is up.
Hello, Ginger. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to help setup a remote appointment to help you resolve any equipment issues. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Everything went very, very, very good. Just want to know when yall's will have indoor camera and outdoor door bell camera. The best best indoor camera that will get everything in the apartment and door bell camera that will get everything. Just let me know on promotions and free installation and outdoor door bell camera and indoor camera that what I am waiting on okay
Thank you for taking the time to leave this review, Derrick. We're pleased to hear how well everything is working for you. Keep an eye out for those promotions or feel free to call in anytime to inquire more. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Horrible service. I was put on hold for over 10 minutes. My alarm went off, I had to wait for that amount of time is totally unacceptable. Therefore, I would like to put my system down. Why should I pay for service and can't get an answer to.
Hello, Dorothy. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account about this. If you have any other questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
We have had Brinks Home since they were LiveWatch. Two different homes and same stellar support the few times I’ve needed to call. System is simple to operate, reliable and provides excellent peace of mind.
Thank you for taking the time to leave this review, Bob. We're pleased to hear how well everything is working for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
My home security hasn't worked for a month now and Brinks won't send anyone out to fix it until 27May26. That's nearly two months without any security on my home which I'm still paying for, very bad service, attorney pending
Hello, Henry. Thank you for taking the time to leave a review. Have you considered a remote tech appointment? We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Service was extremely helpful, thank you for your patience.
Thank you for taking the time to leave this review, Stephanie. We're pleased to hear how well recent experience went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
My name is NOT James, first of all.👎 I would not recommend them to my worst enemy.
Hello, Linette. Thank you for taking the time to leave a review. Are you needing updates for your account? We are happy to review your account if you would like. If you have any other questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Kayshon was extremely helpful and patient with me on the Brinks chat line. He helped me delete my old sensor and install the new one. Excellent customer service. Thank you!
Thank you for taking the time to leave this review, Tony. We're pleased to hear how well your recent chat experience went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I have Brinks and if I could cancel, which I can’t, they basically told me I have no choice but to pay them $200+ to come out and fix the problems that weren’t taken care of 6 years earlier when no one came to fix an issue (had an appointment). Stay away from brinks, do not use them. Horrible customer service and only care about money and not doing what’s right for the customer!
Hello, Matthew. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account and address your concerns. You may email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Contacted Brinks, my home security vendor, with an inquiry concerning monthly billing. After speaking with the virtual Veronica, I had a very short wait (3 min) before I could speak to Ty, a very courteous customer service member, who immediately clarified my billing issue, detailing extra charge and taxes PLUS she also answered a question concerning expired batteries left on home site after upgrade. SHe was quick, courteous, patient and professional. Nice to speak to a real person to get real answers and no robot runaround.
Thank you for taking the time to leave this review, Margaret Rose. We're pleased to hear how well your recent experience had went with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Brinks customer service agent was extremely understanding of my request and went above and beyond getting assistance from a manager to get my issue resolved.
Thank you for taking the time to leave this review, Anita. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Excellent service with professionalism at its best. Technician Manning was very thorough and attentive to make sure I was sure of what he did.
Thank you for taking the time to leave this review, Vanessa. We're pleased to hear how well your recent experience had went with the technician. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Mediocre service. Have to phone different companies or Departments to get something done. They co-apt with other companies to do their business.
Hello, George. Thank you for taking the time to leave a review. We are sorry to see that your experience has not been 5-star worthy. We are happy to address any concerns if you would like. Feel free to email us your concerns, with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
My recent experience with the Support Representative was superb👌🏾. The Support Representative was very professional, she understood my request and executed with ease. She reviewed all discounts that were available to me. She explained terms and everything very clearly. The technician who installed my new alarm panel was awesome. He went into details about how the panel works.
Thank you for taking the time to leave this review, Tracy. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
The equipment worked well to begin with. To be fair we used it for around 6 years. Then it started getting glitchy, sending out alerts for no reason, etc. But the main issue was the price. It was MUCH higher than other options with the same features.
Hello, Jeff. Thank you for taking the time to leave a review. We understand that maintenance can be tedious at times. We are happy to see if you may qualify for any rate discount promotions and help address any maintenance concerns. You may call our support team at 800-447-9239, or feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I’ve had a very disappointing experience with Brinks Home Security. The company has consistently failed to properly repair or maintain its equipment. I was also charged additional fees for extra camera frames, which felt unreasonable given the ongoing issues with performance. The front door camera, in particular, failed multiple times and ultimately had to be removed due to lack of reliability. Despite these repeated problems, the level of service and support did not meet expectations. Based on my experience, I would not recommend this company. I will not be renewing my contract.
Hello, Robert. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Michael ** was very helpful and knowledgeable. Highly recommended!
Thank you for taking the time to leave this review, Karen. We're pleased to hear how well your recent experience had went with Michael. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I've been a Brinks customer for over ten years. In that time I've come to rely on their system to protect me and my property, and they haven't failed. I think their customer service is excellent and their security systems are well made. I highly recommend Brinks for your next security system. You'll also appreciate the price.
Thank you for taking the time to leave this review, Harvey. We're pleased to hear how well your tenured experience has been for the last 10 years. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
The tech was very helpful. He recognized that Brinks sent me the type sensor, one that was not compatible with my panel.
Hello Frank, thank you for sharing your experience with the tech and we apologize that an incompatible part was provided. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Had a helpful young lady who updated our autopay after my credit card renewed and had a different expiration date and CCV number. Asked for new yard signs and decals and was told we have to pay for them now. I’ve been with Brinks for over 30 years and this was off-putting.
Hello Fred, thank you for sharing your experience and feelings. Customers can purchase new signs and decals anytime, beyond the initially provided set. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Agent Stephanie provided excellent customer service and walk me through troubleshooting my system. Thank you so much for your service.
Thank you for taking the time to leave this review, Marcus. We're pleased to hear how well your recent experience had went with Stephanie's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I’m SO THANKFUL I PURCHASED BRINKS SECURITY to help with my home's security. I was dealing with a bad service with my cameras only working 40% of the time.. SO FAR THIS BRINKS SECURITY HAS “EVERYTHING“ WORKING 24/7.. I’m so thankful for BRINKS HELPING ME.
Thank you for taking the time to leave this review, Patricia. You are very welcome! We're pleased to hear how well your experience had went when switching over to our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
DON'T DO IT!! We had a contract with Brinks for 1 year and decided to switch companies when the year was up. We had all of the Brinks material removed and kept receiving a bill, apparently the contract was changed to say we wanted 60 months of service. They continued to bill us without any of their security material and would not send the original contract to prove the dates agreed. We continued to pay Brinks for 2 years before we had the money to pay them out fully. I will never work with Brinks again. Ever!!
Hello, Deja. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- www.brinkshome.com
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