Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Aug. 6, 2026
He was very patient, informative, and very professional.
Thank you for taking the time to share your feedback, Nikki. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
The young woman who assisted me today with my alarm system provided excellent customer service. She was friendly, patient, professional, and very knowledgeable. She took the time to explain everything clearly and made sure my issue was resolved before ending the call. I truly appreciate her outstanding service and would gladly give her a five-star review.
Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
I have had no service for over two months and have continued to pay $80 a month for no Coverage!! I have sent texts, e-mails and called many times. I got a new sensor but that did not help. I am getting very upset!!!
Thank you for sharing your experience, Kathleen. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
I’m not happy that this company is not willing to work with senior citizens that was taken advantage of. The sales representatives was so smooth that he didn’t even explain the contract that we signed. Didn’t give us time to review it. Now we are stuck for 5 years at a payment we can’t afford.
Thank you for sharing your experience, Sandy. We take all complaints seriously. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
Keela was so helpful and friendly! She made the process easy and provided a solution fast. She also let me know about a new offer we had on our account which was fantastic! Thanks!
Thank you for taking the time to share your feedback, Serena. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
Horrible. Just Horrible. Have old equipment that is not even Brinks. Called to fix the problem. The tech didn't fix the situation. We just want the cancel this crap service.
Thank you for sharing your experience, David. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. Have you considered upgrading? I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
The service representative that I spoke with was Kela and she did an excellent job of learning my issue and resolving it right away. I needed to have a tech come out and she found me a same day appointment WITH a discounted rate, how’s that for customer service!
Thank you for taking the time to share your feedback, Sue. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
Chelsea was extremely helpful. She was patient, knowledgeable, and was able to get our issue resolved.
Thank you for taking the time to share your feedback, Kate. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
The representative was patient, navigate me to reset all the cameras, because I change my internet service provider!
Thank you for taking the time to share your feedback, Mauricio. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
Nice person, professional at his job, all around great experience.
Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
I've only had the system about 40 days but I regret locking myself into a 5 year contract and paying $2000 for cameras I didn't need. I know that wired systems are better and more reliable so I only needed the monitoring system. Be guarded with fast talking salespersons working on making commissions & telling the truth by omission.
Thank you for sharing your experience, Remona. We take all concerns seriously. We provide the support needed for the alarm system and the cameras. You can always reach out support team at 800-447-9239. Paul H.
Reviewed Aug. 3, 2026
Agent was very helpful and knowledgeable. See clearly understood my questions and options and assisted to my satisfaction.
Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 3, 2026
Very helpful and calm especially when explaining my concerns. Also helped me get Brinks + program.
Thank you for taking the time to share your feedback, Amira. We're pleased to hear about your experience with the service you have received from our team and taking advantage of our Brinks Plus Plan to help keep maintenance cost low. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 3, 2026
Brinks is ok. Make you sign a long contract to update system. But Installers and retention department should always try to go above and beyond to upgrade customers to wireless. Instead of upgrading to wired technology. Hopefully as longtime customer. They would do more to keep. I doubt I would renew again after contract.
Thank you for sharing your experience, Visa Joanne. Which part of the system are you referring to be wireless? We are happy to review your account review this matter. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 3, 2026
I called up Brinks customer service to get an explanation of my bill and find out how many video clips I get a month. My representative was very helpful and answered all of my questions. I was confused about my monthly bill but she politely explained to me why it was higher than I thought it was. She also explained how many video clips I received each month.
Thank you for taking the time to share your feedback, Sophie. We're pleased to hear about your experience with the service you have received from our team and getting the clarification you were seeking. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 1, 2026
I give Brinks zero stars because this company referred me to Vivint citing they were no longer able to service my area, when I tried to discontinue services I was told Vivint committed corporate fraud. As none of what I was told was true, Brinks said Vivint was intercepting phone calls to Brinks in order to do this. The number I called for Brinks customer service was toll free from my own handwritten recorded records. I did not receive the 1-800 number call, I did not get the number off the internet, I placed the call myself from my own handwritten records. If fraud was occurring, it was within their own organization, possibly their own staff who were paid off.
I am a paying customer caught up in corporate in-wars. They were not able to prove their allegations and are holding me to 18 months of my said contract. I asked for documentation of both these documents. I have yet to receive either. I went with Vivint because they had the product I wanted. My service with Brinks has been offline and unusable for over a month due to a malfunctioning door sensor, they should know this but I have yet to be contacted. Customer service with Brinks is terrible.
Thank you for sharing your experience, Joyce. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 1, 2026
I called in with concerns regarding issues with my equipment and my appointments with technicians being cancelled/postponed and spoke with account manager Shelia. She was the absolute best customer service rep I have ever spoken with and not just with Brinks. Phenomenal service and an absolute wonderful human. Whatever you are paying her is not enough, she deserves a bonus and a raise. Brinks, you have a treasure with Shelia. It would be in your best interest to do everything you can to take care of her. I called to cancel my service and ended my call with a 25 month contract to stay with you and a second chance.
Thank you for taking the time to share your feedback, Lauren. We're pleased to hear about your experience with the service you have received from Shelia. Thanks for expressing the value she adds to the team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this and it sure sounds like Shelia hit the mark. – Paul H.
Reviewed Aug. 1, 2026
On July 31, 2026, I spoke with your representative, Destiny, about my alarm sounding twice within this week, noting that a bedroom window had been tampered. In no time at all, Destiny said she knows what happened and how to fix my problem. She had me check the sensor on the window to see if the casing was loose, because that would cause that particular problem. Well, it was loose, and the problem was resolved! Destiny's quick thinking and quick action was very impressive! She was very easy to talk to and very understanding, not to mention, even funny! A little humor goes a long way. I appreciate Destiny and all of her help today! Thank you, Destiny!
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Destiny and her ability to quickly pinpoint the issue and provide a solution. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.
Reviewed July 31, 2026
Dominique was very cheery and helpful. Definitely one of my best interactions with Brinks and anyone over the phone in general.
Thank you for taking the time to share your feedback, Salvador. We're pleased to hear about your experience with the service you have received from Dominique. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 31, 2026
It is never easy to handle a service cancellation. Although we still went through with it, we appreciated the effort to get our feedback and try to keep our business.
Thank you for taking the time to share your feedback, Aron. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this, even if it is to cancel service. We look forward to serving you in the future. – Paul H.
Reviewed July 31, 2026
Alex took care of me with compassion and with no hesitation. He was kind and helpful. I really appreciate how quick he handled my problem. Thank you Alex.
Thank you for taking the time to share your feedback, Kelly. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 30, 2026
I highly suggest not using this company as they have the worst hospitality of any company I have used. Their people have no authority to resolve anything. Choose another alarm company. I am filing this complaint because Brinks Home has failed to provide the life-safety monitoring service that I contracted for and has repeatedly failed to correct the problem. I originally had an Alarm.com security system through another provider. When that company went out of business, I contacted Alarm.com for recommendations and was provided with several authorized dealers in my area. Brinks Home was the first company to respond, so I chose them.
My existing Alarm.com system was already installed and working. Brinks simply took over the monitoring service and installed one additional device—a monitored smoke detector. This was especially important to me because my home has previously experienced a fire, and I wanted the peace of mind that a properly functioning monitored smoke detector would immediately notify the fire department in the event of another emergency.
Within days of installation, the newly installed smoke detector began malfunctioning. The alarm panel repeatedly beeped, and I could not silence it. After contacting Brinks, technical support remotely silenced the panel but did not resolve the underlying problem. I was then instructed to replace the batteries in a smoke detector that had been installed only a few days earlier. Although I followed those instructions, the detector began malfunctioning again just hours later.
Since then, I have scheduled two separate service appointments to have the issue repaired. On both occasions, I rearranged my schedule and took time away from work to be home for the technician. Brinks canceled both appointments, leaving the problem unresolved. Each time I have contacted customer service, I have experienced lengthy hold times, multiple transfers, and representatives who were unable to provide a solution. When I attempted to cancel my service because Brinks has not provided a functioning monitored fire alarm system, I was told I might have to pay cancellation fees or was offered discounts instead of having the issue resolved.
After three weeks, I still do not have confidence that the monitored smoke detector is functioning properly. This is not simply an inconvenience. A monitored smoke detector is a life-safety device, and I believe Brinks has failed to meet its responsibility to provide the reliable service it contracted to provide. I have made every reasonable effort to allow Brinks to correct this problem. Instead, I have experienced repeated cancellations, poor communication, and no meaningful resolution. I have completely lost confidence in Brinks Home’s ability to provide dependable monitoring or customer service. I am requesting the following resolution:
* Immediate cancellation of my Brinks Home agreement.* A complete waiver of any cancellation or early termination fees.
* A refund of the charges I have paid for a service that has not been properly provided.
* Written confirmation that my account has been closed and that I have no further financial obligation to Brinks Home.
I am not seeking anything beyond a fair resolution. I simply want to end my relationship with a company that has failed to deliver the service it promised and move to a provider that can provide reliable monitored fire protection for my home.
Thank you for reaching out about your recent account concern. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed July 30, 2026
The customer service at Brinks is great. Alishia and Jodi provided outstanding professional and courteous customer support.
Thank you for taking the time to share your feedback, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 30, 2026
Brinks is awesome. I am disabled. I spoke with a representative named Jackie. She was awesome, had 100% patience with me. Everything was solved with the questions I had. My smoke detector was beeping. I needed to know what size battery it use, Jackie took the extra time to see why my window sensor was making contact. I thought it was broken. It just needed to be reprogrammed.
Thank you for taking the time to share your feedback, Nicole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
After speaking with customer service representative Sean, I would rate his service 5+ stars. He scheduled our service in a timely manner and was kind and courteous. He was able to lower our monthly rate to a more doable amount since we are both in our 80's and on a fixed income. I would highly recommend Brinks to my friends and family.
Thank you for taking the time to share your feedback, Vincent. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
Ron was very patient and helped me fix the problem. I couldn’t have done it without him. He is terrific,
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Ron. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
Brinks is a ripoff, 13 years didn't miss a payment. System go down. Equipment need replace. TY. Can't come out for 2 weeks. No reimbursement for downtime and can't cancel. They extended it, go figure.
Thank you for taking the time to share your feedback, Albert. We thank you for being a long-time customer. Appointments are at a first come, first serve order. We are happy to help you troubleshoot your current system. If you would like to send us your account details to socialmedia@brinkshome.com with more details on the system status, we can help provide some options until your appointment– Paul H.
Reviewed July 28, 2026
While I initially dealt with an AI assistant, I was transferred to a human - Larry who was amazing. He couldn't have been more helpful or polite. He wound up saving me money on my monthly fees and sending new sensors to replace the ones that were failing.
Thank you for taking the time to share your feedback, Boni. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 28, 2026
The agent was very helpful and understanding. She was patient with my request to add my thermostat to my app. She also updated my camera and doorbell. She went out of her normal routine to help and explain the adjustments. Kudos to her service!!
Thank you for taking the time to share your feedback, Nathaniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 28, 2026
This was absolutely a wonderful experience. The woman who assisted me was MOST patient with me when I was not understanding what she was telling me and I really appreciate that. I'm not sure why or how the settings got so messed up when only I use this system, but notifications kept coming that one thing or another was not working properly and I was on the verge of panic! She was so calm and reassuring and that was just what I needed. And --- everything is back to normal again and working properly. Thank you so much!
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
I called into Brinks for information on my on my control panel. The service representative worked with me to find a solution to my problem. She went over all my options and answered every question. Together we came up with the the best option for my situation. She was knowledgeable, polite and graceful. I enjoyed my interaction, and the Service Rep left me with a great feeling about the Brinks company. This is very rare in today's business environments with AI directing customer interactions. It was a perfect example of a skilled knowledgeable person making all the difference. Thank you for the service and the excellence of your people.
Thank you for taking the time to share your feedback, Gilbert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
Agent educated me on videos. He was helpful in resolving my question.
Thank you for taking the time to share your feedback, Alma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
My customer service representative was outstanding. She was pivotal in keeping our account with Brinks. She presented viable solutions with a positive and customer-focused attitude.
Thank you for taking the time to share your feedback, Terence. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
I called so many times Wednesday and Thursday last week. Once, just to turn the system to test so we could change the 12V battery in the attic. That went well. Kenya was so helpful and sweet. I wish she lived near me. I would have her over for dinner! Then the beeping continued....I called Thursday around noon and talked for nearly an hour trying different things. None of the tricks worked. MORE BEEPING! Was scheduled for a virtual technician at 1:00. That call must have come while I was still on the phone with my girl on Thursday.
I called her back an hour later asking when he could call back and they said they were backed up with calls and it would be later. I did explain that we were leaving town early Friday morning and could not just wait by the phone but to have him call us and we will do our best. THAT CALL NEVER CAME! Still MORE BEEPEING! Do you know how they tortured prisoners of war? With very loud music or incessant beeping 24 hours a day! WE called Thursday night to ask when the technician was going to call us and were old that they were closed and there would be no call that evening! What? No 24 hour service? One an alarm company??? WE tried to sleep while getting up all night and turning the chime off function.
We did leave town and had house guests that feel like they have been tortured. WE walked into the house last night and that was the first thing that greeted us. (our house guest left early because of the beeping) I have a very important meeting this morning and do not have one hour to spend on the phone but will call as soon as I can. I will most likely cancel my service and find a local company that has 24 hour service. This is really not what I thought Brinks was all about. I am so disappointed after all these years!
Thank you for taking the time to share your feedback, Lisa. We are sorry that the maintenance beeps has become such an issue for you and your guests. Most troubles can be resolve quickly, and we feel your frustration. We are here to help when issues arise during normal business hours. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and system concerns. – Paul H.
Reviewed July 26, 2026
Norma did an excellent job assisting us with our problem with the glass breakage monitor. She took the time needed, explained things in a way that was very understandable. She was able to determine the monitor isn’t working and is having a replacement sent that is covered under the system’s warranty. She is amazing and an asset to Brink’s customer service team.
Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from Norma. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 25, 2026
Excellent Service!!! The operator was very professional, clarified my doubts and guide me to the next steps to solve my problem.
Thank you for taking the time to share your feedback, Juan Pablo. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 25, 2026
Customer service representative was absolutely the best. He was extremely helpful, professional and knowledgeable. He was able to answer all my questions and find solution to my alarm issues.
Thank you for taking the time to share your feedback, Lorraine. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
Very helpful person on the phone. He saw my account, listened to what I had to say and accomplished what I asked for. Good customer service!
Thank you for taking the time to share your feedback, Heather. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
The customer person who assisted me was great. She was very attentive and helpful. I really appreciated her help.
Thank you for taking the time to share your feedback, Anna Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
The last Tech I spoke with was very knowledgeable & thorough. He explained in detail, exactly what he doing to determine the what could be causing the problem with my system, he was quite pleasant also.
Thank you for taking the time to share your feedback, Deborrah. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
Issue resolved promptly, saving me some $ in the process. Very nice people to work with, I think her name was Veronica or something like that.
Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
So I called customer service sales department service service. I told them that it was a hard wire system and the technician needs to bring a cat five wire deadbolt lock in thermostat with them and they sent the technician out to my home completely. Why not knowing the situation that knowing they’re getting into not knowing anything and not even sending properly with them.
I called customer service, expressed my displeasure because I had to take Work off. I got excuses. I got the runaround. I was told the man who would call me back. I thought we were going to call from a previous person and then they never did. I called back again and customer service representative to make excuses to stop and say oh well I call you tomorrow when I worked off today, that’s not gonna Work. I cancel. I told them to cancel and that I wasn’t paying anything. Have a nice day. Do not usually people. They are unreliable. Communication is bad and I haven’t even started with them completely yet. It’s already a nightmare.
Stay away from this company. I don’t care how many classes you can show or what they claim. But if the technic was an older gentleman, he was absolutely wonderful and I would give him 10 stars all the way because he got screwed too. He walked into the situation line and misinformed them. Will not informed really at all. It wasn’t whether they paid our employee driver heater. He was a contractor so he’s out among too.
Thank you for taking the time to share your feedback, Christopher. We are sorry to see that this first impression is what you experienced. This does not sound like a typically startup of services. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and concerns. – Paul H.
Reviewed July 23, 2026
Abby was extremely intelligent, competent, and helpful. She resolved an issue that two other representatives were unable to tackle. Abby delivered exceptional service and went above and beyond to activate a device for me v
Thank you for taking the time to share your feedback, Senada. We're pleased to hear about your experience with the service you have received from Abby. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
2. T was very understandable & polite,
3. She was knowledgeable, detail specific & sensed she enjoyed what she is doing..
4. In summary, I felt a superior degree of "professionalism".
Bryan **
Thank you for taking the time to share your feedback, Bryan. We're pleased to hear about your experience with the service you have received from Trishawn. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
The representative helped me troubleshoot the low battery issue on my sensor. I was able to replace the battery on the sensor myself, thanks to her guidance.
Thank you for taking the time to share your feedback, Jonathan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
Cory is an excellent example of what a customer service representative could and should be. Excellent communication, helpful and pleasant. Once I explained my issue, he immediately knew how to locate the necessary information on his end to resolve my issue. Thank you, Cory.
Thank you for taking the time to share your feedback, Catherine. We're pleased to hear about your experience with the service you have received from Cory. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
I was very pleased with my recent call to customer service. The call was quickly answered by a polite and well spoken lady. I wish I remembered her name. She was very pleasant and fully addressed my question. This was a welcomed change from interactions with other companies where one waits forever and then deals with a foreign based call center.
Thank you for taking the time to share your feedback, Craig. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 22, 2026
Everybody I talked to was very friendly and helpful.
Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 22, 2026
She supplied excellent customer service and got me what I wanted.
Thank you for taking the time to share your feedback, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Long story short - cause my original review was “lost”. Incompetent tech support. No one has English as a first language. Electronic communication can’t understand any better! Tech left me rude recording because he (she?) was not notified by HIS job that I had rescheduled the day BEFORE!!!! Furthermore, I changed service from a relative to myself. This messed up the whole process! I need a plate to hold my old camera that we thought had been misplaced! I am now in week two of no camera in a neighborhood that bears NO resemblance to the one I grew up in. WHICH WAS THE REASON FOR THE FRIGGING “SECURITY “ SYSTEM IN THE FIRST PLACE!!!! If I can find a way to get out of this THREE YEAR CONTRACT - I am O-U-T!!!
Thank you for taking the time to share your feedback, Reponsa. We are happy to review your account and help find an amicable solution to help resolve the camera repair. You are welcome to email us at socialmedia@brinkshome.com with your account details and concerns, if you still need assistance. – Paul H.
Reviewed July 21, 2026
Tina was a pleasure to speak with!!! She went above and beyond to ensure that my issue was resolved. She worked diligently with technical support with great communication and explanation. Thanks for GREAT client support!!!
Thank you for taking the time to share your feedback, Cynthia. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
I needed to transfer my service to my new home. Destiny was personable and very competent. She made the call a pleasure and helped me with everything I needed.
Thank you for taking the time to share your feedback, Sharon. We're pleased to hear about your experience with the service you have received from Destiny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Excellent customer service. Thank you Deandra for patiently guiding me over the phone to make corrections and update my account, and for guiding me to change the batteries :) It all works now!
Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Brinks is always there to give really good customer service!
Thank you for taking the time to share your feedback, Christie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Patient, understanding, easy to talk to. I had phone call from my doctor and she was nice enough to let me put her on hold to let me take the call
Thank you for taking the time to share your feedback, Vandra. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Sheila was very kind and helpful in meeting my needs and walking me through the document sign process. This made for a very positive experience.
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Tina was my rep and gave me great service and advice regarding my issues.
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 20, 2026
I called Brinks to cancel my service after many years of great service ,the lady that answered my call was very polite and professional; she made the process very easy. If I need another security system, I will probably use Brinks again.
Thank you for taking the time to share your feedback, Enrique. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again. – Paul H.
Reviewed July 20, 2026
Your tech support team was excellent today. They resolved all issues with my camera system.
Thank you for taking the time to share your feedback, Darrell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 20, 2026
Orlando provided excellent technical advice to resolve the beeping key pad in my call. Thank you for courteous and helpful response to troubleshoot the issue.
Thank you for taking the time to share your feedback, MK. We're pleased to hear about your experience with the service you have received from Orlando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 19, 2026
Frank was very helpful, professional, and patient with his service.
Thank you for taking the time to share your feedback, Jerome. We're pleased to hear about your experience with the service you have received from Frank. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 18, 2026
The tech support individual was very nice, well spoken, and knew what to do with confidence.
Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 18, 2026
Great support!. Knew exactly what to do to solve the problem.
Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 17, 2026
I got suckered into getting this system when I first purchased my home. Unfortunately, the Brinks system failed me when I needed it most. Thankfully, I use a separate security system alongside it that is free to monitor and has low-cost equipment, and it has proven to be much more reliable. I honestly wish I could leave this Brinks contract in the past. Getting suckered into signing that contract was one of the worst mistakes I made when buying my home. The experience has been extremely disappointing, and I can't wait until I'm finally free of it. I would not recommend it based on my experience.
Hello, Gerardo. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to address any equipment concerns that you may have. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 17, 2026
Shania was extremely professional, knowledgeable, courteous, and helpful. She readily understood my reason for calling and provided a very satisfactory solution quickly and efficiently!
Thank you for taking the time to share your feedback, Todd. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 17, 2026
The individual I spoke with was extremely empathetic and helpful for my situation. She took the time to listen to my concerns and escalate the situation as needed to come to a resolution.
Thank you for taking the time to share your feedback, She. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 17, 2026
I went over some concerns with the representative and everything was taken care of. No problems.
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 17, 2026
Kesha in customer service was so helpful! We appreciate her. We have also had good service with monitoring for 8+ years.
Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from Kesha from a long-time customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 17, 2026
Local rep has failed terribly on all commitments. It started with a $10 increase in the monthly commitment for the monitoring. Then it was not having the system function properly and wanting to bill me for correct correction in the installation and then it was never returning the call or not showing up for repair repairs adjustments or product replacement replacements. The level of frustration is unacceptable and takes way too much time out of my day to want to continue a relationship relationship. I called Brinks. They told me that they couldn’t take my cancellation that it had to be from the local person who had my contract who to this day this is now three months later has not given me the courtesy of a return call. Can’t wait to be done with these people. It’s so bad that the only recourse I see that I have is to cancel any payments from my credit credit card company I cannot recommend them.
Hello, J. Thank you for taking the time to share your feedback. We apologize for any inconveniences you have have experienced so far. We are happy to assist you with your billing and equipment concerns. Please keep in mind that any changes made to the account takes one bill cycle to take effect. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 17, 2026
The customer service is outstanding!!! Very thankful for their patience with me
Thank you for taking the time to share your feedback, Kenneth. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
Front door sensor not working, call them, did calibrate through panel but sensor didn’t work. They will send me the new sensor within 7 days.
Thank you for taking the time to share your feedback, Darshan. We're pleased to hear about your experience with the service you have received from our team. We are glad to see that you are getting a replacement sent out. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
Liars and thieves! My contract says I can cancel at any time with a 30 day notice. But I just got off the phone and they said I have to buy the entire contract out at the full remaining total...? How is that legal? I then asked if we can lower the price - it's just too expensive and we can't afford it anymore, but they said the only way to lower the price is to extend the contract for a new term...what?? I've been a client for 7 years and they just lost me forever. Absolutely absurd.
Hello, David. Thank you for taking the time to share your feedback. Although the requirement is a 30 day notice, the account would cancel at the end of the term of the contract. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 16, 2026
The customer service representative was very helpful and providing the information I needed, which was that my Brinks security system is on Verizon and is not connected to my AT&T home Internet. That was what I needed to know!
Thank you for taking the time to share your feedback, Valerie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
Every interaction with this company is pleasant. Polite, timely, helpful communication and excellent customer service.
Thank you for taking the time to share your feedback, Penny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
Excellent service, most delightful to talk with and most professional in her presentation. I was very glad and most satisfied I had the opportunity to work with her.
Thank you for taking the time to share your feedback, Clifton. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
Georgia was very helpful and very informative. And definitely I will recommend it.
Thank you for taking the time to share your feedback, Astrid. We're pleased to hear about your experience with the service you have received from Georgia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 16, 2026
I was given great customer service and my issue was resolved.
Thank you for taking the time to share your feedback, Renee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 15, 2026
The representative that I spoke with was very helpful.
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 15, 2026
Every time I have had to call Brinks for any issue has been a wonderful experience. Every person I have dealt with has been helpful, patient, and truly made me feel like they wanted to help.
Thank you for taking the time to share your feedback, Haley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 15, 2026
I’ve been trying to leave Brinks, I’m 80 years old and need to lower my bills. They have overcharged me for years. I’m a senior citizen and they did not lower my bill. Now they tell me I have to come up with $1700.00??? to cancel my subscription with them.
Hello, Linda. Thank you for taking the time to share your feedback. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 15, 2026
Absolutely fantastic support received over the phone. Very thorough support received. She guided me through every step including camera setup, network issues, and password reset. I felt so comfortable during all of the steps needed to complete the setup.... Impressive! Thank you!
Thank you for taking the time to share your feedback, Russell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 15, 2026
Just want to thank Brinks Home Security for having top notch technical associates. I spoke with Angela in tech. Called back about a different issue and I spoke to…I think Tamara. They were absolutely wonderful smart women. I really appreciate their expertise and kindness.
Thank you for taking the time to share your feedback, Adrienne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 14, 2026
Very easy to work with and helped with every need. Thank You.
Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 14, 2026
I reached out to Brink's support for an issue I could not resolve and had an excellent experience with Joseph. After he fixed my issue, he mentioned that my panel needed software updates. His instruction was so thorough that I felt able to handle the next 3 updates so as not to take up his valuable time. Thank you, Joseph, for your knowledge and expertise.
Thank you for taking the time to share your feedback, Sandra. We're pleased to hear about your experience with the service you have received from Joseph. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 14, 2026
The Technician, Keith, was extremely helpful in resolving the issues we had with our system. It was an extremely complex situation, as the system in our home is old and was a combination of wired contacts and wireless contacts. I was very appreciative of his expertise. Also, the tech who assisted me with getting our front door camera up and running again was also knowledgeable, and I was very pleased with his professionalism and level of knowledge as well. Job well done. Thanks.
Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from Keith. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 14, 2026
The girl was very helpful and even sent me a video on how to replace battery in motion detector.
Thank you for taking the time to share your feedback, Jackie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 13, 2026
All installation went well except for the installation of the Front Door Bell camera. Part of the Brinks network was down so the technician could not complete the installation of the doorbell camera. I will need to call and set up another appointment to complete the doorbell installation.
Thank you for taking the time to share your feedback, Floyd. We're pleased to hear about your experience with the service you have received aside from the doorbell. Feel free to contact us at your leisure for assistance. – Paul H.
Reviewed July 13, 2026
Once connected to a real person the call was great. My connection was dropped many times after pass word verification, before it was not dropped. There was still a longer than necessary delay to have a real person pick up the call.
Thank you for taking the time to share your feedback, Dale. We will keep your experience in mind regarding the delays and disconnections. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We appreciate you for being the best part of Brinks Home and improving ourselves with feedback like this. – Paul H.
Reviewed July 13, 2026
Sheila was absolutely amazing. I have been with Brinks for many many years and I cannot tell you how lovely it was to have such great customer service. She is amazing and if she ever leaves there, I’m canceling my account lol.
Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 13, 2026
Agent was extremely helpful in getting me a new contract. I had considered one more year, but the price was much better for a 2year contract. I asked for a yard sign and she ordered me one. Great service and very knowledgeable and kind.
Thank you for taking the time to share your feedback, Carole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 12, 2026
Jasmine fulfilled all of my problems. She was very professional and friendly.
Thank you for taking the time to share your feedback, Eddie. We're pleased to hear about your experience with the service you have received from Jasmine. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 12, 2026
I was nervous about moving, but they made it so easy. I let them know when and where we were moving and someone was there the same day we were moving and set up for us!
Thank you for taking the time to share your feedback, Emily. We're pleased to hear about your relocation experience with the service! It is great to hear stories like this. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 11, 2026
Excellent customer support! My representative (Daniel) was excellent and knowledgable in assisting me with my issue.
Thank you for taking the time to share your feedback, Shannon. We're pleased to hear about your experience with the service you have received from Daniel. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 11, 2026
Rep hung up on me during the call. I was contesting a charge for a second visit to my home by service tech necessary because the first person who came to fix the newly installed system - by his own admission - did not do it properly the first time - and in the middle of the call the rep hung up without warning. It is clear that your company believes itself above accountability and does not care if it loses customers along the way. If I hadn't invested in the new system already, I would find a new company. Paying seventy dollars a month to a company for a system that breaks down is not a company or a safety system that I can trust.
Hello, Howard. Thank you for taking the time to share your feedback. We are sorry to hear there was a break in your connection over the phone. We do not wish our customers like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of what is happening with your system and your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 11, 2026
I've been waiting on a call back from a supervisor for over 1 week now regarding my contract. Our cameras do not work and we continue to pay for a service which we do not receive. This is unacceptable and will be escalated for sure!
Hello, Laron. Thank you for taking the time to share your feedback. Although cameras are self-monitored, we do not wish our customers like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of what is happening with your cameras and your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 11, 2026
Peter (tech support) was outstanding! He patiently helped us with a technical problem and solved it.
Thank you for taking the time to share your feedback, Lance. We're pleased to hear about your experience with the service you have received from Peter. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 11, 2026
She very helpful, understanding and patient. Thank you.
Thank you for taking the time to share your feedback, Esther. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
Had a great experience with the customer representative Ms. **. She courteous and kind. Will to listen and help.
Thank you for taking the time to share your feedback, Kevin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
Great customer service and attention to my needs! Alex understood my situation and worked to help build a package to transfer to my new home.
Thank you for taking the time to share your feedback, Jill. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
I was so pleased with the help I just received. The customer service rep was so patient in helping me resolve my issue. Glad I switched to Brink!!
Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from our team. We excited to hear that you switched over! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
PAIGE WAS OUTSTANDING!!! I'm glad I was able to speak to her instead of the AI. I had a few issues that needed to be addressed. From the moment I was in touch with Paige, she stuck with me for over an hour until all my issues were resolved. She was patient, humorous, warm, and extremely knowledgeable. I didn't realize we were on the phone for as long as we were until we hung up, that's how professional she was!! I hope if I ever need assistance again, Paige would be the one to assist me. 10 STARS!!!!
Thank you for taking the time to share your feedback, MArtha. We're pleased to hear about your experience with the service you have received from Paige. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
Awesome personality, outstanding performance, helpful and knowledgeable and also friendly.
Thank you for taking the time to share your feedback, Sylvia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 10, 2026
The representative was very helpful, professional, and courteous. He took the time to answer my questions and made sure I understood the next steps regarding my refund. I truly appreciate his excellent customer service. Thank you.
Thank you for taking the time to share your feedback, Petrina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
The representative was very nice. She, listened to my concerns, and looked up my account. After a few minutes she explained my payments for my account. She helped me see how my payments were made on my account. She was patient, making sure I understood, and asked if she had answered my question to my satisfaction. I told her she did good, because she helped me understand my billing cycle. I thanked her for her kindness, and her patience for talking to senior customers. I realized some customer service workers do not have the patience to talk to older customers, and do not care if we understand. This young person put me at ease, and made me feel she would stay on the line until I understood. I thanked her for showing me how to read my bill, and for her time. I always have good reps when I call for help, they always put me at ease, and they always make me smile.
Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
I called to get answers to my contract. The woman was very calm and helpful.
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
Had a good phone call. Issues were attended to with detailed explanation and I was very much satisfied with my interaction with the customer service representative. Wish I could get him another or someone as good as he is with detailed information and explanation.
Thank you for taking the time to share your feedback, Paul. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
The customer service was great. This lady was the best ever. Really nice, friendly. Help a lot.
Thank you for taking the time to share your feedback, Gladys. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
Updated on 07/17/2026: The alarm monitoring is pretty good. The camera and recordings has a lot to be desired. The cameras pickup objects outside of the identified zone. I tried several times to get it corrected with their technical team. After waiting a couple of days to have a tech call me back. I was assured the issue was resolved. The next car to go by got picked up again. The doorbell camera is flat out trash. It does not pickup people approaching the door. The delivery person is at the door standing up after dropping off the package before the recording starts. I am so frustrated with them I am putting up ring cameras.
Original Review: The video features are not meeting expectations. I am not happy with the performance of the video. I’m to the point where I want to remove it from my account.
Hello, J. Thank you for taking the time to share your feedback. We do not wish a new customer like you to remain with an experience like this and we are happy to assist you with these concerns. How were you expecting it to work in comparison to how it currently works? Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 9, 2026
I spoke to an extremely helpful representative named Sheila. I think she said she's in Texas. I explained a problem with my driveway camera. Someone tried to break in and my camera didn't go off. I was angry and upset. Sheila was sympathetic then took immediate action to set an appt for a tech to come check my camera, and install an additional camera with a spotlight. By the time we finished talking we were laughing. She said she was stressed when she answered my call, and she thanked me for making her day better! I'm a senior citizen and depend on my security system, I was considering cancelling my service. Instead, thanks to Sheila, I've extended my contract a year.
Thank you for taking the time to share your feedback, Pat. We're pleased to hear about your experience with the service you have received from Sheila. Its wonderful to hear how well you both connected and everything ended in a positive result. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 8, 2026
Your customer service/technical service department employees, i.e. Ray, were so very helpful in renewing my contract for the next two years. Thank you to all of them.
Thank you for taking the time to share your feedback, Barbara. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 7, 2026
She listened, was thorough and a joy to speak with.
Thank you for taking the time to share your feedback, Chip. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 7, 2026
Paticia was very good and helpful, and she is not the issue and did her job. What happened to me should be escalated. I would like to get an email address to for the Vice President of Customer Service. I cannot add a receipt due to fact I did not get one. No copy of billing. Thank you for recording the conversations. I would love you to hear what was discussed today.
Hello, Dwight. Thank you for taking the time to share your feedback. We are happy to assist you with your concerns. Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 7, 2026
Today is July 6th. Last Thursday, July 2nd, two guys came to our house wanting us to change our security system provider to Brinks. The following are things they assured me:
1. Monthly charge would remain the same I'm currently paying. I asked repeatedly and they said NO repeatedly several times. THIS WAS A LIE: My monthly charge increased $6.47. Over the 60 month contract, this amounts to $388.20.
2. They would stop the bank draft on my current company. I signed a digital document on their tablet to authorize this. LIE: They did not do this and the bank draft came out today for the company I no longer use. So this month I'm paying for two security systems and one is no longer working or connected.
3. I was told they buy out my remaining contract with the old company. ANOTHER LIE: I was told today if I cancelled my current contract, I would have to pay over $1600.00. I was informed today that I cannot break the contract with Brinks because it had been over 3 days. Well, today is the 3rd business day. I guess they count the 4th of July weekend.
I'm stuck with Brinks. I would not recommend doing business with them. They lie, cheat & use deceptive sales methods. Unfortunately I took it hook, line & sinker.I wish I could submit this without even 1 star.
Hello, Milton. Thank you for taking the time to share your feedback. We do not wish a new customer like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 6, 2026
The agent listened to my concerns and addressed them politely and professionally.
Thank you for taking the time to share your feedback, Bryan. We're pleased to hear about your experience with the service you have received from our team being able to professionally address your needs. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Great Customer service and support!! Well done! Thank you!
Thank you for taking the time to share your feedback, Annette. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
I was helped by Mrs. ** and she was wonderful. I have been having a few issues about my devices and she heard my frustration and was able to schedule someone to come look at my system. I had a few bad experiences before her so I hope her higher ups can see this and they give her a raise for amazing customer service.
Thank you for taking the time to share your feedback, Brittany. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Excellent customer, service friend, friendly, with a knowledge of providing information to the customer.
Thank you for taking the time to share your feedback, Nash. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Destiny was very helpful and very very nice. She didn't rush me. She helped me with which pieces need batteries. She went the extra mile.
Thank you for taking the time to share your feedback, Candace. We're pleased to hear about your experience with the service you have received from Destiny and taking the extra time to ensure you had everything resolved with the batteries. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Cancelled service today and the representative was absolutely wonderful. What I did not like was when I cancelled to find out Brinks had charged me for the equipment install yet they only installed the panel and left the old ADT sensors on all the windows and doors. That seems very shady to have a company charge you for items that were not installed and act like it is my fault for not keeping them honest!
Hello, Erik. Thank you for taking the time to share your feedback. We do not wish for our customers like you to remain with an experience like this. We are happy to assist you with these concerns and review your account to better understand the terms and conditions. Feel free to email us with the details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 6, 2026
We are EXTREMELY impressed and thankful for Joseph's assistance with our system this morning. He is very knowledgeable, courteous, and professional. We are so happy you have such an outstanding employee such as Joseph. He deserves a RAISE. Thank you for the opportunity to communicate our 100% satisfaction with Joseph.
We love to hear feedback like this! Thank you for taking the time to share this, Marshall. We're pleased to hear about your 100% satisfaction experience with the service you have received from Joseph! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Jamela (sp?) was incredibly patient, kind and persevered throughout the call, finding a solution for every situation I was having difficulty with, today. I’m a new customer and there were so many things left unexplained by the installer, but I was confident the product was far and above what we had been used to with ADT! It’s light night and day in quality. She’s a credit to your customer service department!
Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from Jamela and helping you acclimate to the new system and service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
He helped me resolve the problem I was having with a motion sensor.
Thank you for taking the time to share your feedback, Jeanine. We're pleased to hear about your experience with the service you have received from our team to assist with troubleshooting. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
Chris was helpful in solving my problem of being charged twice in one month.
Thank you for taking the time to share your feedback, Nancy. We're pleased to hear about your experience with the service you have received from Chris and resolving your billing concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 6, 2026
I was told to call within a certain timeframe to make sure my rate would not go up which indeed I did on July 1 called free rate and was locked in, but then I get my bill and my bill was raised. Not happy and I’m canceling account.
Hello, Carie. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to assist you with your billing concerns. Please keep in mind that any changes made to the account takes one bill cycle to take effect. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed July 5, 2026
The last person that helped me was amazing, smart, and know her job well.
Thank you for taking the time to share your feedback, Timothy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 3, 2026
My request was taken care of very easily. Thank you!
Thank you for taking the time to share your feedback, Alex. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 2, 2026
I spoke with Stephanie and she did a magnificent job with helping me reconnect my doorbell camera.
Thank you for taking the time to share your feedback, Joseph. We're pleased to hear about your experience with the service you have received from Stephanie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 2, 2026
Being a customer of Brinks for many years, but I have never used the Brinks Apps for my needs. Although being pretty good at using the computer, creating my account, username and password with many steps was quite complicated and confusing. I was assisted by a rep. from Brinks. With his knowledge, experience and patience, I was able to go through the whole process to have my account set up finally with Brinks Apps.
Thank you for taking the time to share your feedback, Joseph. We're pleased to hear about your experience with the service you have received from our team getting set with the app. The app can be more efficient for daily use, even away from home. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 1, 2026
I've used Brinks for my security for over 10 years. I find them to be knowledgeable, efficient and easy to work with when needed,
Thank you for taking the time to share your feedback, Lucille. We're pleased to hear from a 10+ year customer's experience with the service you have received from our team through your time with us. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 1, 2026
The gentleman I spoke to was very patient and kind. He listened to all my details… Of which there were a lot. He offered several suggestions and we came up with some temporary solutions. He was also able to schedule a service appointment for me. So ultimately, I would say all my immediate needs were answered and the service appointment should take care of the ongoing issue
Thank you for taking the time to share your feedback, Lucy. We're pleased to hear about your experience with the service you have received from our team taking the time to listen and target your concerns with valuable solutions. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 1, 2026
I made a large payment over the phone today. I need the receipt. I asked the representative when I would have it and she told me it would be in my email within a few minutes. That was 2 hours ago -- still no payment confirmation. Looks like I'll have to call (again) and wait on hold (again) to get what I need.
Hello, Ryan. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. The next time you have a change reach out, we can provide a confirmation number for the over the phone payments. -Paul H.
Reviewed July 1, 2026
Great customer service! Needed to upgrade our system and all it took was a phone call.
Thank you for taking the time to share your feedback, Shelly. We're pleased to hear about your experience with the service you have received from our team to setup your upgrade. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 30, 2026
The man that helped me was the best. Was very nice and helpful.
Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
Super helpful. Waited till the issue was fixed patiently. Made sure all cameras, sensors and doorbell rings were working properly.
Thank you for taking the time to share your feedback, Julia. We're pleased to hear about your experience with the service you have received from our team and making sure your system was in top condition. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
My representative on the phone was very nice and helpful. She helped reset my alarm after it had triggered accidentally.
Thank you for taking the time to share your feedback, Jennifer. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.
Reviewed June 29, 2026
I had scheduled a Brinks installation which included wired window sensors. I confirmed my installation order was correct so that the technician would have all the correct equipment ready. During that process the sales manager Michael U. let me know that the install technician’s field manager refused to allow the install. He insisted they would not install wired window sensors, only wireless - when we already have the wires in the windows and each successfully tested just fine (we only need the sensors since we recently replaced all of our windows). So Javier, the Market Manager in North Texas, should be fired for refusing to install the equipment I ordered for installation. His technician Shawn already told us on the first visit (when he didn’t have the right equipment) that all wires tested fine and a wired system could be installed once they return with the correct equipment.
Hello, Meredith. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your equipment concerns, should you still have any questions. Depending on the wired zones installation design, remodeling can render them ineffective, and possibly effect other zones if connected. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance with your request. Thank you. -Paul H.
Reviewed June 29, 2026
When I called the Brinks number, I expected a long wait; however, the rep came on the line almost immediately. She was absolutely wonderful!
Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
Five-star service today with Caesar! He listened, found the problem and fixed it. Brinks exceeded every expectation and I even extended my contract.
Thank you for taking the time to share your feedback, DeWann. We're pleased to hear about your experience with the service you have received from Caesar providing a clear and swift solution for your concerns and we are excited to hear that you are a committed customer. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
Our customer service rep was excellent. He was able to help walk me through having to end my service due to financial changes within our home. He was genuinely concerned and showed compassion in dealing with our situation.
Thank you for taking the time to share your feedback, Dawn. We're pleased to hear about your experience with the service you have received from our team regarding your cancellation request. We hope to be able to serve you again in the future and wish you and your family the best going forward. Thank you. – Paul H.
Reviewed June 29, 2026
Terrible customer service, equipment fails frequently and they use third parties companies that come to your home and cannot fix the problem. My alarm system was inactive due to late payment and Brinks and the third party company did nothing to help when my alarm went off and wouldn’t cut off, the loud sound was driving me and my family crazy and brinks would do nothing about it. All they were concerned with is a payment smfh. I had to rip the panel off the wall to get it to stop. When I get through this, never again with brinks.
Hello, David. Thank you for taking the time to leave a review. We do have partners that complete repair requests but we also guarantee each visit for 30 days in case of persisting issues. We are happy to address your equipment concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 29, 2026
Everything went very smooth. Very courteous and knew our history and completed everything Quickly. Operator was informative and well versed in the systems.
Thank you for taking the time to share your feedback, Jo Anne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
Had an odd problem. My life alert pendant came apart. After a few tries, was able to order a replacement. Since it needed to be installed, I also asked for an installation of the carbon monoxide detector which had gotten outdated. All arranged for the same day.
Thank you for taking the time to share your feedback, Susan. We're pleased to hear about your experience with the service you have received from our team to help arrange the repairs for your pendant and carbon monoxide sensor. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
The young lady I spoke with, I think her name was Jennifer was kind and very professional. She offered me several choices and did what I asked her to do understanding that cost was my reason to cancel.
Thank you for taking the time to share your feedback, Maureen. We're pleased to hear about your experience with the service you have received from Jennifer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
The representative was very helpful and patient with me.
Thank you for taking the time to share your feedback, Azelda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 29, 2026
Had to replace a window sensor. YouTube was informative, but I could have never done this without the Brinks technician's help. The programming was the most difficult and confusing part, but this tech had me fly through the whole process. Very grateful!
Thank you for taking the time to share your feedback, George. We're pleased to hear about your experience with the service you have received from our team and making the steps fly by! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 28, 2026
Our doorbell was not working. The rep that helped name was Norma I think. She did a great job and was very patient as we tried several things before we found a solution.
Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from Norma. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 27, 2026
The customer service representative was very efficient and was able to solve my problem in a short period of time. However, I was not happy to find out there is an additional fee to access my system on-line. Even worse, I was not informed about this until I couldn't arm my system while away.
Thank you for taking the time to share your feedback, Edwin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 27, 2026
Technician on the phone was patient and explained how to change battery on detector. I was unable to use the ladder, but my wife was able to remove it from the wall (with difficulty) and we could remove the dead lithium cell and buy a replacement. Given the guidance to reset the tamper alarm, she remounted it, and now it works fine.
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team to help resolve the battery swap issue with the sensor. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 27, 2026
Kimberly was great and patient. She explain each step and made it easy to get my cameras up and running!
Thank you for taking the time to share your feedback, Valerie. We're pleased to hear about your experience with the service you have received from Kimberly regarding your camera troubleshooting. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 27, 2026
Javier was so calming & knowledgeable when I was far from that! Aging certainly makes me anxious when I must do a task out of the ordinary. My motion detector battery was low & he very politely walked me through getting batteries changed & to test my alarm. I truly felt a weight lifted off my shoulders after talking to him. I cannot say enough how grateful I am for him. Customer service is very good. Thank you.
Thank you for taking the time to share your feedback, Kathleen. We're pleased to hear about your experience with the service you have received from Javier and with his personable support helping you resolve the battery problem and taking the wight off of something you are not as familiar with. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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