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2x Buyer's Choice Award Winner

Brinks Home Security Reviews

(Previously MONI)

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Edited by: Liz Bingler
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Fact-checked by: Becca Blanco

About Brinks Home Security

Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.

Visit us.brinks.com
Pros
  • Customizable security systems
  • Free consultations and quotes
  • Free professional installation
  • 24/7 professional monitoring
  • Mobile app
Cons
  • Three-year contract generally required
  • Must pay full contract cost for cancellation
  • Limited cost information online

Brinks Home Security Reviews

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    How do I know I can trust these reviews about Brinks Home Security?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 75 - 225
    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2026

    I had several problems and everyone was great with helping me. Five stars is not enough. All my problems were promptly resolved. Thank all of you very much.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaffReliability

    Reviewed Aug. 27, 2026

    Recently I could not set our alarm. I tried changing the sensor battery and doing everything I could think of to no avail. I finally called Brinks and the representative was able to re-boot my system and correct the problem without a service call. I am extremely pleased.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Bradley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed Aug. 27, 2026

    Great job solving my technical problems in a thoughtful and friendly way.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Camera & VideoTechStaffReliability

    Reviewed Aug. 27, 2026

    Tech, Jackie, spent time with me to discuss aspects of my contract, troubleshoot and test a couple of devices (sensors), send me links to how to videos. She guided me at my Home Brinks panel to complete all testing. Superior support from Jackie and we resolved the issues (part ordered). I appreciate the excellent, high level of tech service support...Thank You, Jackie!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jackie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 27, 2026

    Customer service has been exceptional. Every time I’ve called with a question or needed support with my system, the representatives have been patient, knowledgeable, and helpful. They resolve issues quickly without any hassle. Highly recommend!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jeffery. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 27, 2026

    All my questions were answered in a timely manner. The representative I talked to was very friendly!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Cassidy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaffRates

    Reviewed Aug. 27, 2026

    Great company with competitive rates and exceptional customer service. Jasmine and Adrian were very helpful and understanding in everything.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Gus. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 26, 2026

    Excellent customer service. Always an important consider when signing up for a service.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Len. We're excited to hear how your experience has been thus far with. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2026

    I was on the phone for an hour and spoke to several people. Everyone was very helpful but it took a while with a lot of time on hold. I did finally get the issue resolved (I hope). The last representative was very helpful.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Gus. We're sorry for any extended hold time, but we are pleased to hear about your experience with the service you have received from our team to help resolve your concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2026

    Ray was exceptional in his customer service. He answered all questions and seemed happy to do so. The call beforehand with someone else was not that helpful and we were disconnected. Luckily the next call was answered by Ray. All concerns were addressed.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Yvonne. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    TechPunctuality & Speed

    Reviewed Aug. 25, 2026

    Despite the contract penalties, they heard my legitimate case of why I could not continue and decide the wave all penalties for ending the contract early. I am glad that they made it so easy.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Sevrin. We're pleased to hear about your experience with the cancellation, although we are sad to hear we will be parting ways. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you in the future. – Paul H.

    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2026

    Alarm problem is being resolved. I have a service order scheduled for 8 27 2026. Will see if problem gets resolved after service. Representative was polite and professional.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Wanda. We're pleased to hear about your experience with the service you have received from our team and you have an appointment for today. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 24, 2026

    Thank you for the many years of service!! Your staff has been most helpful with the recent changes in my family. I really appreciate all you have done over the years. Thank you especially to Jodi, Kelvelin, and Tonya.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 24, 2026

    I can’t remember the agent’s name, but she was very informative and also very helpful. Very satisfied with my experience. All my needs and concerns were addressed.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Connie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 24, 2026

    I loved the interaction over the phone with the Brinks representative. She went above and beyond to help with my issue which had only a little part to do with why I called. DON'T BUY ANYTHING from TOPTIER.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Daniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 24, 2026

    Positive and friendly service. Overall good experience with Brinks Security system. Would recommend to others this equipment and ongoing services.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Dwight. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Punctuality & SpeedStaff

    Reviewed Aug. 24, 2026

    Alex was extremely helpful, going a little beyond to help figure out issue. All is resolved and I appreciate his time and support. Issue resolved very quickly.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Charmaine. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer Service

    Reviewed Aug. 23, 2026

    Would’ve gave zero. Bought my account from top tier where I was paying 29.99. Brinks took 69.99 out of my bank account. Multiple calls and emails to have this corrected. Only told me to have my bank reverse it but still no resolution as to how they plan on moving forward.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for sharing your experience, Lisa. We take all complaints seriously and I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 22, 2026

    I appreciate Brinks Home Security for their expert care, and courteous attention. They respect my questions, and respond promptly. I recommend them completely. Stay safe, and feel secure with Brinks Home Security.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed Aug. 21, 2026

    Poor Service and Serious Account/Billing Issues. My experience with Brinks Home Security has been extremely disappointing. I cancelled my service, yet charges continued to be taken from my account when they should not have been. The customer service and handling of my account have been unacceptable. When a customer cancels service, the account should be handled accurately and billing should stop according to the cancellation terms. I have lost confidence in Brinks Home Security because of the way my account and billing were handled. I am requesting that all unauthorized charges after my effective cancellation date be refunded and that my account be permanently closed. Based on my experience, I would not recommend Brinks Home Security.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for sharing your experience, IL. We take all complaints seriously and I would be happy to review this matter and confirm your cancellation has been completed according our cancellation process terms and conditions. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    Resolution In Progress
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    Staff

    Reviewed Aug. 21, 2026

    We had an issue with our account. The agent was extremely friendly and cooperative. A pleasure working with Brinks.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Dr. John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 21, 2026

    Excellent Service, the customer representative provided the necessary information to learn all the information on my alarm system and the use of the key fob.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 21, 2026

    Today I had the pleasure of dealing with a Brinks agent by the name of Shelia. I would just like to commend her for her exceptional customer service through our entire conversation. She made sure I was well informed and very polite. She even made me laugh! In the end, she was able to help me accomplish what I was trying to get done. I appreciate that and recommend her going forward for customers needing help with their Brinks account. Thank you Shelia!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Brian. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 21, 2026

    Keisha was so kind and considerate regarding my problem. She made sure to contact coworkers that could help.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Terri. We're pleased to hear about your experience with the service you have received from Keisha and the rest of the team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2026

    Customer service rep was very helpful, friendly and courteous

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Sales & MarketingStaff

    Reviewed Aug. 20, 2026

    I wish I remembered her name, she was absolutely fantastic! I was dealing with an overdraft that impacted my autopay and she helped with the information needed to submit to the bank. She also looked over my account, acknowledged my loyalty, and offered a discount. Thank you!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Dawn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 20, 2026

    Great Customer Service, the Tech lady that assisted me was very knowledgeable, professional and in a manner of 15 minutes she was giving the steps to connect the new Kitchen Keypad and pair with the other 2 Keypads I have around the house. I recommend from 1 to 10 a huge 10, all well done.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jose. We're pleased to hear about your experience with the service you have received from our team. Thank you for the HUGE 10/10! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 20, 2026

    The rep was professional, courteous and answered and resolved all questions. 5🌟🌟🌟🌟🌟.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Phyllis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2026

    Customer service was very excellent and would definitely recommend your company to family and friends

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Everton. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 19, 2026

    Great! The representative stayed on the phone and worked with me right through everything step-by-step until my new alarm system sensor was set up. Very polite. Very helpful. She was awesome.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jamie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 18, 2026

    The lady I spoke with was very kind and professional. She went above and beyond helping me.💐💝💯

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Carolyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServiceStaffRatesTransparency

    Reviewed Aug. 18, 2026

    I called today for a client. The customer service rep was so helpful, smart, and courteous. She worked with me on each update and issue and helped me fix some items on the account I had not thought of. I felt like she cared about my client and his well-being and making sure his account was current. She offered a new rate plan that was more in line with the client's needs and living situation. I would recommend Brinks customer service.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kingsley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Customer ServicePriceStaff

    Reviewed Aug. 18, 2026

    Maurice was extremely helpful and made the whole process easy. He took the time to review my account over the phone, found ways to lower my costs, and clearly explained everything along the way. Really appreciated his customer service and willingness to help. Thanks, Maurice!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Peter. We're pleased to hear about your experience with the service you have received from Maurice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 17, 2026

    My Brinks system was not communicating with my Wi-Fi. I had changed my system's password. Your service was excellent; I learned how to navigate the screens, and I was connected to the WI FI again. Very satisfied with your knowledgeable staff.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServiceSales & MarketingStaffRates

    Reviewed Aug. 17, 2026

    Dominique was very courteous and professional. Helped me lower my rate with a loyalty discount. I'm very pleased with her customer service!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Duane. We're pleased to hear about your experience with the service you have received from Dominique. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Aug. 16, 2026

    I have been a customer for 20+ years and this Alarm Company changed names 4x and in the last 2 years Nothing but headaches and unprofessional. I just made an upgrade and now I get Malfunction ever since Brinks Technicians put new panel in as follow: * Malfunction (Auxiliary Pendant) indicates that this sensor is unable to send signals to your security panel and may not trigger an alarm or signal for help in an emergency. * The alarm Panel was NEVER installed correctly! The dial tone is not isolated properly. The dial tone is going to the alarm panel, but it's not coming back a send Emergency signal to Brinks!! I called Several Times and no help, Just unprofessional workers. I am a very upset customer!! I called for 3 days. I will need to seek professional help with this matter. *** Beware. DO NOT USE THEM!! ***

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for sharing your experience, Frank. We take all complaints seriously and apologize for this inconvenience with the continued system issues you are experiencing. I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    Staff

    Reviewed Aug. 15, 2026

    Solved all my problems and was very knowledgeable about everything that I asked. Gail was amazing.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Aug. 15, 2026

    Nesha is the type of employee any company would want representing their brand. She is courteous, knowledgeable, top-notch professional with outstanding communication skills that check all the boxes! You should utilize her to train others. She was a joy to speak with in resolving my issue quickly & efficiently.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, LM. We're pleased to hear about your experience with the service you have received from Nesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Aug. 14, 2026

    Representative was amazing and the best customer service rep I've talked to in years. Helped me quickly identify contract extension options and made the process easy, and got me a better price than my promotional email.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 14, 2026

    Had an equipment problem with faulty sensor. Staff was very helpful. The faulty sensor was temporarily disabled to stop false alerts. Staff arranged for on-site tech to replace faulty sensor next week. Very grateful.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Bruce. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 14, 2026

    I had a dead doorbell and was struggling to remove it from the base. The operator was very helpful. I also had two other questions to which he went above and beyond to assist.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Customer ServicePunctuality & SpeedBillingReliability

    Reviewed Aug. 13, 2026

    I would NEVER advise anyone to be late on a payment(s). I was, and they held me hostage for almost 3 hrs in my own home until I threaten to call the police. My alarm would not reset, therefore I could not leave because the alarm was steady going off. When I asked for technical assistance. I was advised there was none available. You have been forewarned, and yes it really happened.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for sharing your experience, Lisa. We take all complaints seriously and apologize for this inconvenience. I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    Customer ServiceStaff

    Reviewed Aug. 13, 2026

    Great customer service. Ray answered all my questions and was very professional.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Hiraldo. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2026

    Customer service representative was very helpful. She understood my situation and helped.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Nitya. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 12, 2026

    The agent, she was very nice and helpful and knowledgeable. She was very polite and professional.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Zaki. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    CoverageStaff

    Reviewed Aug. 12, 2026

    Fred was so nice and very professional. He covered everything that I needed assistance with. He made me feel comfortable talking with him. And it did not seem like I was talking to a robot. He was REAL and y'all need more CSR like him

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kenya. We're pleased to hear about your experience with the service you have received from Fred. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

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    Staff

    Reviewed Aug. 11, 2026

    Always great customer care! My rep today was very professional and supportive.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Terri. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 11, 2026

    I called in this morning to cancel my service! Everything changed once I talked to Ali, he was so very helpful, he went above and beyond to help me! He was very professional yet still caring! He is an awesome kinda guy who cares about his customers! Thank you Ali for everything!!!!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kay. We're pleased to hear about your experience with the service you have received from Ali. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    StaffBilling

    Reviewed Aug. 11, 2026

    The billing agent was pleasant and answered all my concerns patiently with knowledge and understanding.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Lina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2026

    Very knowledgeable and competent. Got resolved quickly.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Staff

    Reviewed Aug. 11, 2026

    I needed help setting up camera. The technician was very helpful, didn't take long. She went step by step, very pleasant to talk with, and patience, knew what to do. Kudos to her. Thanks a million; problem solved.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Brenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2026

    Let me start off by saying the last rep was very nice and helpful. I wasn’t in the best frame of mind when I talked to her but she settled me down. The first time I called after a long waiting time, I was disconnected. I called back again and was disconnected while talking to a rep and he never bothered calling me back. So you can see I wasn’t too happy when I finally talked to the third rep. There were several other things that upset me but not going to mention them at this time.

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    Response from Brinks Home Security

    Thank you for sharing your experience, John. We take all complaints seriously and apologize for this inconvenience. If you need any assistance at all, please contact our team. Hopefully this is an isolated incident. Thank you for your feedback. -Paul H.

    Customer ServiceStaff

    Reviewed Aug. 10, 2026

    Good customer service. Knowledgeable and courteous.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaffRatesTimelinessHonesty & Transparency

    Reviewed Aug. 7, 2026

    I am not rating the customer service representative directly. She was great and tried to help me. I’m rating Brinks as a company. I have recently had new windows installed and had to take down a camera. I called to have a tech come out and reinstall the camera and install another camera that was never installed from when the system was set up. The representative that helped me that time to set up the appointment gave me the option of a time slot 5pm-8pm. Since I was not available until 4:30 the day of the appointment that worked perfectly. The day of the appointment came and I got a notification that the tech was on his way around 12pm. I tried reaching out and no response. So I called customer service again. The customer service representative couldn’t get ahold of the tech either. About 40 mins later the tech text me. I made him aware my appointment wasn’t til 5pm-8pm.

    He text back well he only works until 4pm and he can’t possibly do that service starting at 5pm. Said he will find me a new appointment. Which he never did. So I called customer service I was told the next available appointment isn’t until August 27th now. I asked for some kind of discount for me being mislead, having an appointment scheduled that wasn’t even correct for what I needed (which that customer service representative knew the service I needed) and for now the inconvenience of not having an appointment for another few weeks. The supervisor refused to give me anything. I asked for the $75 tech fee to be waived. Not the entire installation since I’m presuming I will be charged an extra fee for. I am considering canceling my services with your company all together. This was a terrible experience.

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    Response from Brinks Home Security

    Thank you for sharing your experience, Desa. We take all complaints seriously and apologize for this inconvenience. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Aug. 6, 2026

    Had a issue with a sensor, called it in requesting a service tech. appointment. Customer service rep. Rare was very kind, helpful, and thorough. She pointed out services that I did not have (that I thought I did..lol) and quickly got everything set up and scheduled for us. Also added us to the waiting list if there were any appointments cancellations before our date, which I really appreciated.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Ruby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 6, 2026

    I would like to commend my assistor. She was friendly, polite, and very helpful. Prior to my retirement, I have been a manager in a call site. I know how difficult the job is! You've got a real gem in this employee. Please give her my thanks.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kristen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 6, 2026

    She was amazing.. which is the complete opposite of what I have been accustomed to from Brinks. She's was a lifesaver

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaffBilling

    Reviewed Aug. 6, 2026

    Customer service was able to help me lower my monthly bill and saw to everything I needed. The customer service was excellent, polite and made sure that all my needs were met. The best customer service I’ve ever used!!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceSales & MarketingStaffRates

    Reviewed Aug. 6, 2026

    I called to cancel my order for a home security system. The representative I spoke with, Ray was very courteous and tried to retain me as customer and I appreciate that. Ray did not treat me any less than a loyal continuing customer. Ray and Michelle **, the sales consultant made me definitely want to consider Brinks if my circumstances change and interested in a home security system in the future.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Dammika. We're pleased to hear about your experience with the service you have received from our team. We are sad to see you leave. We look forward to serving you again in the future. – Paul H.

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    Staff

    Reviewed Aug. 6, 2026

    He was very patient, informative, and very professional.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Nikki. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed Aug. 5, 2026

    The young woman who assisted me today with my alarm system provided excellent customer service. She was friendly, patient, professional, and very knowledgeable. She took the time to explain everything clearly and made sure my issue was resolved before ending the call. I truly appreciate her outstanding service and would gladly give her a five-star review.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceCoverageStaff

    Reviewed Aug. 5, 2026

    I have had no service for over two months and have continued to pay $80 a month for no Coverage!! I have sent texts, e-mails and called many times. I got a new sensor but that did not help. I am getting very upset!!!

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    Response from Brinks Home Security

    Thank you for sharing your experience, Kathleen. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    TechSales & MarketingStaffBilling

    Reviewed Aug. 5, 2026

    I’m not happy that this company is not willing to work with senior citizens that was taken advantage of. The sales representatives was so smooth that he didn’t even explain the contract that we signed. Didn’t give us time to review it. Now we are stuck for 5 years at a payment we can’t afford.

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    Response from Brinks Home Security

    Thank you for sharing your experience, Sandy. We take all complaints seriously. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

    Resolution In Progress
    Punctuality & SpeedStaff

    Reviewed Aug. 5, 2026

    Keela was so helpful and friendly! She made the process easy and provided a solution fast. She also let me know about a new offer we had on our account which was fantastic! Thanks!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Serena. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceTechMaintenance

    Reviewed Aug. 5, 2026

    Horrible. Just Horrible. Have old equipment that is not even Brinks. Called to fix the problem. The tech didn't fix the situation. We just want the cancel this crap service.

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    Response from Brinks Home Security

    Thank you for sharing your experience, David. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. Have you considered upgrading? I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRatesResolutionTimeliness

    Reviewed Aug. 5, 2026

    The service representative that I spoke with was Kela and she did an excellent job of learning my issue and resolving it right away. I needed to have a tech come out and she found me a same day appointment WITH a discounted rate, how’s that for customer service!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Sue. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed Aug. 4, 2026

    Chelsea was extremely helpful. She was patient, knowledgeable, and was able to get our issue resolved.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kate. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    TechStaff

    Reviewed Aug. 4, 2026

    The representative was patient, navigate me to reset all the cameras, because I change my internet service provider!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mauricio. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed Aug. 4, 2026

    Nice person, professional at his job, all around great experience.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaffReliability

    Reviewed Aug. 4, 2026

    I've only had the system about 40 days but I regret locking myself into a 5 year contract and paying $2000 for cameras I didn't need. I know that wired systems are better and more reliable so I only needed the monitoring system. Be guarded with fast talking salespersons working on making commissions & telling the truth by omission.

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    Response from Brinks Home Security

    Thank you for sharing your experience, Remona. We take all concerns seriously. We provide the support needed for the alarm system and the cameras. You can always reach out support team at 800-447-9239. Paul H.

    Staff

    Reviewed Aug. 3, 2026

    Agent was very helpful and knowledgeable. See clearly understood my questions and options and assisted to my satisfaction.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed Aug. 3, 2026

    Very helpful and calm especially when explaining my concerns. Also helped me get Brinks + program.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Amira. We're pleased to hear about your experience with the service you have received from our team and taking advantage of our Brinks Plus Plan to help keep maintenance cost low. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    TechStaffTransparency

    Reviewed Aug. 3, 2026

    Brinks is ok. Make you sign a long contract to update system. But Installers and retention department should always try to go above and beyond to upgrade customers to wireless. Instead of upgrading to wired technology. Hopefully as longtime customer. They would do more to keep. I doubt I would renew again after contract.

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    Response from Brinks Home Security

    Thank you for sharing your experience, Visa Joanne. Which part of the system are you referring to be wireless? We are happy to review your account review this matter. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

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    Customer ServiceCamera & VideoStaffBillingTransparency

    Reviewed Aug. 3, 2026

    I called up Brinks customer service to get an explanation of my bill and find out how many video clips I get a month. My representative was very helpful and answered all of my questions. I was confused about my monthly bill but she politely explained to me why it was higher than I thought it was. She also explained how many video clips I received each month.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Sophie. We're pleased to hear about your experience with the service you have received from our team and getting the clarification you were seeking. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceTechStaff

    Reviewed Aug. 1, 2026

    I give Brinks zero stars because this company referred me to Vivint citing they were no longer able to service my area, when I tried to discontinue services I was told Vivint committed corporate fraud. As none of what I was told was true, Brinks said Vivint was intercepting phone calls to Brinks in order to do this. The number I called for Brinks customer service was toll free from my own handwritten recorded records. I did not receive the 1-800 number call, I did not get the number off the internet, I placed the call myself from my own handwritten records. If fraud was occurring, it was within their own organization, possibly their own staff who were paid off.

    I am a paying customer caught up in corporate in-wars. They were not able to prove their allegations and are holding me to 18 months of my said contract. I asked for documentation of both these documents. I have yet to receive either. I went with Vivint because they had the product I wanted. My service with Brinks has been offline and unusable for over a month due to a malfunctioning door sensor, they should know this but I have yet to be contacted. Customer service with Brinks is terrible.

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    Response from Brinks Home Security

    Thank you for sharing your experience, Joyce. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Aug. 1, 2026

    I called in with concerns regarding issues with my equipment and my appointments with technicians being cancelled/postponed and spoke with account manager Shelia. She was the absolute best customer service rep I have ever spoken with and not just with Brinks. Phenomenal service and an absolute wonderful human. Whatever you are paying her is not enough, she deserves a bonus and a raise. Brinks, you have a treasure with Shelia. It would be in your best interest to do everything you can to take care of her. I called to cancel my service and ended my call with a 25 month contract to stay with you and a second chance.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Lauren. We're pleased to hear about your experience with the service you have received from Shelia. Thanks for expressing the value she adds to the team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this and it sure sounds like Shelia hit the mark. – Paul H.

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    CoveragePunctuality & SpeedMaintenanceStaffReliability

    Reviewed Aug. 1, 2026

    On July 31, 2026, I spoke with your representative, Destiny, about my alarm sounding twice within this week, noting that a bedroom window had been tampered. In no time at all, Destiny said she knows what happened and how to fix my problem. She had me check the sensor on the window to see if the casing was loose, because that would cause that particular problem. Well, it was loose, and the problem was resolved! Destiny's quick thinking and quick action was very impressive! She was very easy to talk to and very understanding, not to mention, even funny! A little humor goes a long way. I appreciate Destiny and all of her help today! Thank you, Destiny!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Destiny and her ability to quickly pinpoint the issue and provide a solution. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.

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    Customer ServiceStaff

    Reviewed July 31, 2026

    Dominique was very cheery and helpful. Definitely one of my best interactions with Brinks and anyone over the phone in general.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Salvador. We're pleased to hear about your experience with the service you have received from Dominique. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Reviewed July 31, 2026

    It is never easy to handle a service cancellation. Although we still went through with it, we appreciated the effort to get our feedback and try to keep our business.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Aron. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this, even if it is to cancel service. We look forward to serving you in the future. – Paul H.

    Punctuality & SpeedStaff

    Reviewed July 31, 2026

    Alex took care of me with compassion and with no hesitation. He was kind and helpful. I really appreciate how quick he handled my problem. Thank you Alex.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kelly. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffReliabilityEase of UseCommunicationTimeliness

    Reviewed July 30, 2026

    I highly suggest not using this company as they have the worst hospitality of any company I have used. Their people have no authority to resolve anything. Choose another alarm company. I am filing this complaint because Brinks Home has failed to provide the life-safety monitoring service that I contracted for and has repeatedly failed to correct the problem. I originally had an Alarm.com security system through another provider. When that company went out of business, I contacted Alarm.com for recommendations and was provided with several authorized dealers in my area. Brinks Home was the first company to respond, so I chose them.

    My existing Alarm.com system was already installed and working. Brinks simply took over the monitoring service and installed one additional device—a monitored smoke detector. This was especially important to me because my home has previously experienced a fire, and I wanted the peace of mind that a properly functioning monitored smoke detector would immediately notify the fire department in the event of another emergency.

    Within days of installation, the newly installed smoke detector began malfunctioning. The alarm panel repeatedly beeped, and I could not silence it. After contacting Brinks, technical support remotely silenced the panel but did not resolve the underlying problem. I was then instructed to replace the batteries in a smoke detector that had been installed only a few days earlier. Although I followed those instructions, the detector began malfunctioning again just hours later.

    Since then, I have scheduled two separate service appointments to have the issue repaired. On both occasions, I rearranged my schedule and took time away from work to be home for the technician. Brinks canceled both appointments, leaving the problem unresolved. Each time I have contacted customer service, I have experienced lengthy hold times, multiple transfers, and representatives who were unable to provide a solution. When I attempted to cancel my service because Brinks has not provided a functioning monitored fire alarm system, I was told I might have to pay cancellation fees or was offered discounts instead of having the issue resolved.

    After three weeks, I still do not have confidence that the monitored smoke detector is functioning properly. This is not simply an inconvenience. A monitored smoke detector is a life-safety device, and I believe Brinks has failed to meet its responsibility to provide the reliable service it contracted to provide. I have made every reasonable effort to allow Brinks to correct this problem. Instead, I have experienced repeated cancellations, poor communication, and no meaningful resolution. I have completely lost confidence in Brinks Home’s ability to provide dependable monitoring or customer service. I am requesting the following resolution:

    * Immediate cancellation of my Brinks Home agreement.
    * A complete waiver of any cancellation or early termination fees.
    * A refund of the charges I have paid for a service that has not been properly provided.

    * Written confirmation that my account has been closed and that I have no further financial obligation to Brinks Home.

    I am not seeking anything beyond a fair resolution. I simply want to end my relationship with a company that has failed to deliver the service it promised and move to a provider that can provide reliable monitored fire protection for my home.

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    Response from Brinks Home Security

    Thank you for reaching out about your recent account concern. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.

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    Customer ServiceStaff

    Reviewed July 30, 2026

    The customer service at Brinks is great. Alishia and Jodi provided outstanding professional and courteous customer support.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    MaintenanceStaff

    Reviewed July 30, 2026

    Brinks is awesome. I am disabled. I spoke with a representative named Jackie. She was awesome, had 100% patience with me. Everything was solved with the questions I had. My smoke detector was beeping. I needed to know what size battery it use, Jackie took the extra time to see why my window sensor was making contact. I thought it was broken. It just needed to be reprogrammed.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Nicole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 29, 2026

    After speaking with customer service representative Sean, I would rate his service 5+ stars. He scheduled our service in a timely manner and was kind and courteous. He was able to lower our monthly rate to a more doable amount since we are both in our 80's and on a fixed income. I would highly recommend Brinks to my friends and family.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Vincent. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    MaintenanceStaff

    Reviewed July 29, 2026

    Ron was very patient and helped me fix the problem. I couldn’t have done it without him. He is terrific,

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Ron. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    MaintenanceBilling

    Reviewed July 29, 2026

    Brinks is a ripoff, 13 years didn't miss a payment. System go down. Equipment need replace. TY. Can't come out for 2 weeks. No reimbursement for downtime and can't cancel. They extended it, go figure.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Albert. We thank you for being a long-time customer. Appointments are at a first come, first serve order. We are happy to help you troubleshoot your current system. If you would like to send us your account details to socialmedia@brinkshome.com with more details on the system status, we can help provide some options until your appointment– Paul H.

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    CoverageMaintenanceStaff

    Reviewed July 28, 2026

    While I initially dealt with an AI assistant, I was transferred to a human - Larry who was amazing. He couldn't have been more helpful or polite. He wound up saving me money on my monthly fees and sending new sensors to replace the ones that were failing.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Boni. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    StaffTransparency

    Reviewed July 28, 2026

    The agent was very helpful and understanding. She was patient with my request to add my thermostat to my app. She also updated my camera and doorbell. She went out of her normal routine to help and explain the adjustments. Kudos to her service!!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Nathaniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    MaintenanceStaff

    Reviewed July 28, 2026

    This was absolutely a wonderful experience. The woman who assisted me was MOST patient with me when I was not understanding what she was telling me and I really appreciate that. I'm not sure why or how the settings got so messed up when only I use this system, but notifications kept coming that one thing or another was not working properly and I was on the verge of panic! She was so calm and reassuring and that was just what I needed. And --- everything is back to normal again and working properly. Thank you so much!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 27, 2026

    I called into Brinks for information on my on my control panel. The service representative worked with me to find a solution to my problem. She went over all my options and answered every question. Together we came up with the the best option for my situation. She was knowledgeable, polite and graceful. I enjoyed my interaction, and the Service Rep left me with a great feeling about the Brinks company. This is very rare in today's business environments with AI directing customer interactions. It was a perfect example of a skilled knowledgeable person making all the difference. Thank you for the service and the excellence of your people.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Gilbert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Camera & VideoStaff

    Reviewed July 27, 2026

    Agent educated me on videos. He was helpful in resolving my question.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Alma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 27, 2026

    My customer service representative was outstanding. She was pivotal in keeping our account with Brinks. She presented viable solutions with a positive and customer-focused attitude.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Terence. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 27, 2026

    I called so many times Wednesday and Thursday last week. Once, just to turn the system to test so we could change the 12V battery in the attic. That went well. Kenya was so helpful and sweet. I wish she lived near me. I would have her over for dinner! Then the beeping continued....I called Thursday around noon and talked for nearly an hour trying different things. None of the tricks worked. MORE BEEPING! Was scheduled for a virtual technician at 1:00. That call must have come while I was still on the phone with my girl on Thursday.

    I called her back an hour later asking when he could call back and they said they were backed up with calls and it would be later. I did explain that we were leaving town early Friday morning and could not just wait by the phone but to have him call us and we will do our best. THAT CALL NEVER CAME! Still MORE BEEPEING! Do you know how they tortured prisoners of war? With very loud music or incessant beeping 24 hours a day! WE called Thursday night to ask when the technician was going to call us and were old that they were closed and there would be no call that evening! What? No 24 hour service? One an alarm company??? WE tried to sleep while getting up all night and turning the chime off function.

    We did leave town and had house guests that feel like they have been tortured. WE walked into the house last night and that was the first thing that greeted us. (our house guest left early because of the beeping) I have a very important meeting this morning and do not have one hour to spend on the phone but will call as soon as I can. I will most likely cancel my service and find a local company that has 24 hour service. This is really not what I thought Brinks was all about. I am so disappointed after all these years!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Lisa. We are sorry that the maintenance beeps has become such an issue for you and your guests. Most troubles can be resolve quickly, and we feel your frustration. We are here to help when issues arise during normal business hours. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and system concerns. – Paul H.

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    Customer ServiceCoverageStaff

    Reviewed July 26, 2026

    Norma did an excellent job assisting us with our problem with the glass breakage monitor. She took the time needed, explained things in a way that was very understandable. She was able to determine the monitor isn’t working and is having a replacement sent that is covered under the system’s warranty. She is amazing and an asset to Brink’s customer service team.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from Norma. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 25, 2026

    Excellent Service!!! The operator was very professional, clarified my doubts and guide me to the next steps to solve my problem.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Juan Pablo. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 25, 2026

    Customer service representative was absolutely the best. He was extremely helpful, professional and knowledgeable. He was able to answer all my questions and find solution to my alarm issues.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Lorraine. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 24, 2026

    Very helpful person on the phone. He saw my account, listened to what I had to say and accomplished what I asked for. Good customer service!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Heather. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 24, 2026

    The customer person who assisted me was great. She was very attentive and helpful. I really appreciated her help.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Anna Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 24, 2026

    The last Tech I spoke with was very knowledgeable & thorough. He explained in detail, exactly what he doing to determine the what could be causing the problem with my system, he was quite pleasant also.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Deborrah. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Punctuality & Speed

    Reviewed July 24, 2026

    Issue resolved promptly, saving me some $ in the process. Very nice people to work with, I think her name was Veronica or something like that.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceTechSales & MarketingRefunds & PayoutsStaffReliability

    Reviewed July 24, 2026

    So I called customer service sales department service service. I told them that it was a hard wire system and the technician needs to bring a cat five wire deadbolt lock in thermostat with them and they sent the technician out to my home completely. Why not knowing the situation that knowing they’re getting into not knowing anything and not even sending properly with them.

    I called customer service, expressed my displeasure because I had to take Work off. I got excuses. I got the runaround. I was told the man who would call me back. I thought we were going to call from a previous person and then they never did. I called back again and customer service representative to make excuses to stop and say oh well I call you tomorrow when I worked off today, that’s not gonna Work. I cancel. I told them to cancel and that I wasn’t paying anything. Have a nice day. Do not usually people. They are unreliable. Communication is bad and I haven’t even started with them completely yet. It’s already a nightmare.

    Stay away from this company. I don’t care how many classes you can show or what they claim. But if the technic was an older gentleman, he was absolutely wonderful and I would give him 10 stars all the way because he got screwed too. He walked into the situation line and misinformed them. Will not informed really at all. It wasn’t whether they paid our employee driver heater. He was a contractor so he’s out among too.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Christopher. We are sorry to see that this first impression is what you experienced. This does not sound like a typically startup of services. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and concerns. – Paul H.

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    Staff

    Reviewed July 23, 2026

    Abby was extremely intelligent, competent, and helpful. She resolved an issue that two other representatives were unable to tackle. Abby delivered exceptional service and went above and beyond to activate a device for me v

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Senada. We're pleased to hear about your experience with the service you have received from Abby. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    TechStaffBilling

    Reviewed July 23, 2026

    Trishawn (live agent): observations & kudos
    1. Trishawn (T) was the best experience I had having dealt with a total of 4 vendors to change the type of credit card I am using for my monthly auto payments.
    2. T was very understandable & polite,
    3. She was knowledgeable, detail specific & sensed she enjoyed what she is doing..
    4. In summary, I felt a superior degree of "professionalism".

    Bryan **

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Bryan. We're pleased to hear about your experience with the service you have received from Trishawn. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    CoverageMaintenanceStaffReliability

    Reviewed July 23, 2026

    The representative helped me troubleshoot the low battery issue on my sensor. I was able to replace the battery on the sensor myself, thanks to her guidance.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jonathan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaffResolution

    Reviewed July 23, 2026

    Cory is an excellent example of what a customer service representative could and should be. Excellent communication, helpful and pleasant. Once I explained my issue, he immediately knew how to locate the necessary information on his end to resolve my issue. Thank you, Cory.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Catherine. We're pleased to hear about your experience with the service you have received from Cory. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 23, 2026

    I was very pleased with my recent call to customer service. The call was quickly answered by a polite and well spoken lady. I wish I remembered her name. She was very pleasant and fully addressed my question. This was a welcomed change from interactions with other companies where one waits forever and then deals with a foreign based call center.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Craig. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 22, 2026

    Everybody I talked to was very friendly and helpful.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 22, 2026

    She supplied excellent customer service and got me what I wanted.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceTechStaff

    Reviewed July 21, 2026

    Long story short - cause my original review was “lost”. Incompetent tech support. No one has English as a first language. Electronic communication can’t understand any better! Tech left me rude recording because he (she?) was not notified by HIS job that I had rescheduled the day BEFORE!!!! Furthermore, I changed service from a relative to myself. This messed up the whole process! I need a plate to hold my old camera that we thought had been misplaced! I am now in week two of no camera in a neighborhood that bears NO resemblance to the one I grew up in. WHICH WAS THE REASON FOR THE FRIGGING “SECURITY “ SYSTEM IN THE FIRST PLACE!!!! If I can find a way to get out of this THREE YEAR CONTRACT - I am O-U-T!!!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Reponsa. We are happy to review your account and help find an amicable solution to help resolve the camera repair. You are welcome to email us at socialmedia@brinkshome.com with your account details and concerns, if you still need assistance. – Paul H.

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    Customer ServiceTransparency

    Reviewed July 21, 2026

    Tina was a pleasure to speak with!!! She went above and beyond to ensure that my issue was resolved. She worked diligently with technical support with great communication and explanation. Thanks for GREAT client support!!!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Cynthia. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 21, 2026

    I needed to transfer my service to my new home. Destiny was personable and very competent. She made the call a pleasure and helped me with everything I needed.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Sharon. We're pleased to hear about your experience with the service you have received from Destiny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2026

    Excellent customer service. Thank you Deandra for patiently guiding me over the phone to make corrections and update my account, and for guiding me to change the batteries :) It all works now!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer Service

    Reviewed July 21, 2026

    Brinks is always there to give really good customer service!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Christie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 21, 2026

    Patient, understanding, easy to talk to. I had phone call from my doctor and she was nice enough to let me put her on hold to let me take the call

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Vandra. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 21, 2026

    Sheila was very kind and helpful in meeting my needs and walking me through the document sign process. This made for a very positive experience.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 21, 2026

    Tina was my rep and gave me great service and advice regarding my issues.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 20, 2026

    I called Brinks to cancel my service after many years of great service ,the lady that answered my call was very polite and professional; she made the process very easy. If I need another security system, I will probably use Brinks again.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Enrique. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again. – Paul H.

    Staff

    Reviewed July 20, 2026

    Your tech support team was excellent today. They resolved all issues with my camera system.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Darrell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaffReliability

    Reviewed July 20, 2026

    Orlando provided excellent technical advice to resolve the beeping key pad in my call. Thank you for courteous and helpful response to troubleshoot the issue.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, MK. We're pleased to hear about your experience with the service you have received from Orlando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 19, 2026

    Frank was very helpful, professional, and patient with his service.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jerome. We're pleased to hear about your experience with the service you have received from Frank. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Reviewed July 18, 2026

    The tech support individual was very nice, well spoken, and knew what to do with confidence.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Reviewed July 18, 2026

    Great support!. Knew exactly what to do to solve the problem.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    TechPricePunctuality & SpeedReliabilityHonesty & Transparency

    Reviewed July 17, 2026

    I got suckered into getting this system when I first purchased my home. Unfortunately, the Brinks system failed me when I needed it most. Thankfully, I use a separate security system alongside it that is free to monitor and has low-cost equipment, and it has proven to be much more reliable. I honestly wish I could leave this Brinks contract in the past. Getting suckered into signing that contract was one of the worst mistakes I made when buying my home. The experience has been extremely disappointing, and I can't wait until I'm finally free of it. I would not recommend it based on my experience.

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    Response from Brinks Home Security

    Hello, Gerardo. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to address any equipment concerns that you may have. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 17, 2026

    Shania was extremely professional, knowledgeable, courteous, and helpful. She readily understood my reason for calling and provided a very satisfactory solution quickly and efficiently!

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Todd. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 17, 2026

    The individual I spoke with was extremely empathetic and helpful for my situation. She took the time to listen to my concerns and escalate the situation as needed to come to a resolution.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, She. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 17, 2026

    I went over some concerns with the representative and everything was taken care of. No problems.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 17, 2026

    Kesha in customer service was so helpful! We appreciate her. We have also had good service with monitoring for 8+ years.

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    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from Kesha from a long-time customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed July 17, 2026

    Local rep has failed terribly on all commitments. It started with a $10 increase in the monthly commitment for the monitoring. Then it was not having the system function properly and wanting to bill me for correct correction in the installation and then it was never returning the call or not showing up for repair repairs adjustments or product replacement replacements. The level of frustration is unacceptable and takes way too much time out of my day to want to continue a relationship relationship. I called Brinks. They told me that they couldn’t take my cancellation that it had to be from the local person who had my contract who to this day this is now three months later has not given me the courtesy of a return call. Can’t wait to be done with these people. It’s so bad that the only recourse I see that I have is to cancel any payments from my credit credit card company I cannot recommend them.

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    Brinks Home Security
    Response from Brinks Home Security

    Hello, J. Thank you for taking the time to share your feedback. We apologize for any inconveniences you have have experienced so far. We are happy to assist you with your billing and equipment concerns. Please keep in mind that any changes made to the account takes one bill cycle to take effect. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 17, 2026

    The customer service is outstanding!!! Very thankful for their patience with me

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Kenneth. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceMaintenance

    Reviewed July 16, 2026

    Front door sensor not working, call them, did calibrate through panel but sensor didn’t work. They will send me the new sensor within 7 days.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Darshan. We're pleased to hear about your experience with the service you have received from our team. We are glad to see that you are getting a replacement sent out. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceCoverageTechPriceRates

    Reviewed July 16, 2026

    Liars and thieves! My contract says I can cancel at any time with a 30 day notice. But I just got off the phone and they said I have to buy the entire contract out at the full remaining total...? How is that legal? I then asked if we can lower the price - it's just too expensive and we can't afford it anymore, but they said the only way to lower the price is to extend the contract for a new term...what?? I've been a client for 7 years and they just lost me forever. Absolutely absurd.

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    Brinks Home Security
    Response from Brinks Home Security

    Hello, David. Thank you for taking the time to share your feedback. Although the requirement is a 30 day notice, the account would cancel at the end of the term of the contract. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 16, 2026

    The customer service representative was very helpful and providing the information I needed, which was that my Brinks security system is on Verizon and is not connected to my AT&T home Internet. That was what I needed to know!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Valerie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 16, 2026

    Every interaction with this company is pleasant. Polite, timely, helpful communication and excellent customer service.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Penny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 16, 2026

    Excellent service, most delightful to talk with and most professional in her presentation. I was very glad and most satisfied I had the opportunity to work with her.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Clifton. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 16, 2026

    Georgia was very helpful and very informative. And definitely I will recommend it.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Astrid. We're pleased to hear about your experience with the service you have received from Georgia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer Service

    Reviewed July 16, 2026

    I was given great customer service and my issue was resolved.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Renee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 15, 2026

    The representative that I spoke with was very helpful.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 15, 2026

    Every time I have had to call Brinks for any issue has been a wonderful experience. Every person I have dealt with has been helpful, patient, and truly made me feel like they wanted to help.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Haley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Billing

    Reviewed July 15, 2026

    I’ve been trying to leave Brinks, I’m 80 years old and need to lower my bills. They have overcharged me for years. I’m a senior citizen and they did not lower my bill. Now they tell me I have to come up with $1700.00??? to cancel my subscription with them.

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    Brinks Home Security
    Response from Brinks Home Security

    Hello, Linda. Thank you for taking the time to share your feedback. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 15, 2026

    Absolutely fantastic support received over the phone. Very thorough support received. She guided me through every step including camera setup, network issues, and password reset. I felt so comfortable during all of the steps needed to complete the setup.... Impressive! Thank you!

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Russell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer Service

    Reviewed July 15, 2026

    Just want to thank Brinks Home Security for having top notch technical associates. I spoke with Angela in tech. Called back about a different issue and I spoke to…I think Tamara. They were absolutely wonderful smart women. I really appreciate their expertise and kindness.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Adrienne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 14, 2026

    Very easy to work with and helped with every need. Thank You.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    CoverageStaffReliabilityEase of UseTransparency

    Reviewed July 14, 2026

    I reached out to Brink's support for an issue I could not resolve and had an excellent experience with Joseph. After he fixed my issue, he mentioned that my panel needed software updates. His instruction was so thorough that I felt able to handle the next 3 updates so as not to take up his valuable time. Thank you, Joseph, for your knowledge and expertise.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Sandra. We're pleased to hear about your experience with the service you have received from Joseph. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 14, 2026

    The Technician, Keith, was extremely helpful in resolving the issues we had with our system. It was an extremely complex situation, as the system in our home is old and was a combination of wired contacts and wireless contacts. I was very appreciative of his expertise. Also, the tech who assisted me with getting our front door camera up and running again was also knowledgeable, and I was very pleased with his professionalism and level of knowledge as well. Job well done. Thanks.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from Keith. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Camera & VideoStaff

    Reviewed July 14, 2026

    The girl was very helpful and even sent me a video on how to replace battery in motion detector.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Jackie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceCamera & VideoPunctuality & SpeedStaff

    Reviewed July 13, 2026

    All installation went well except for the installation of the Front Door Bell camera. Part of the Brinks network was down so the technician could not complete the installation of the doorbell camera. I will need to call and set up another appointment to complete the doorbell installation.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Floyd. We're pleased to hear about your experience with the service you have received aside from the doorbell. Feel free to contact us at your leisure for assistance. – Paul H.

    Customer ServiceSmart Devices

    Reviewed July 13, 2026

    Once connected to a real person the call was great. My connection was dropped many times after pass word verification, before it was not dropped. There was still a longer than necessary delay to have a real person pick up the call.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Dale. We will keep your experience in mind regarding the delays and disconnections. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We appreciate you for being the best part of Brinks Home and improving ourselves with feedback like this. – Paul H.

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    Customer ServiceStaff

    Reviewed July 13, 2026

    Sheila was absolutely amazing. I have been with Brinks for many many years and I cannot tell you how lovely it was to have such great customer service. She is amazing and if she ever leaves there, I’m canceling my account lol.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    TechPriceStaffRates

    Reviewed July 13, 2026

    Agent was extremely helpful in getting me a new contract. I had considered one more year, but the price was much better for a 2year contract. I asked for a yard sign and she ordered me one. Great service and very knowledgeable and kind.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Carole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 12, 2026

    Jasmine fulfilled all of my problems. She was very professional and friendly.

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    Brinks Home Security
    Response from Brinks Home Security

    Thank you for taking the time to share your feedback, Eddie. We're pleased to hear about your experience with the service you have received from Jasmine. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Brinks Home Security Company Information

    Company Name:
    Brinks Home Security
    Company Type:
    Public
    Year Founded:
    1994
    Address:
    1501 Lyndon B Johnson Freeway, Ste. 700
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75234
    Country:
    United States
    Website:
    us.brinks.com

    Media

    AWARDS & CREDENTIALS 
    Consumers Choice Award Winner