Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 28, 2026
Our Garage Door sensor was showing our Garage door was Open when it was Closed. The alarm would bypass it when the Alarm was set. I spoke with Rolando and he walked me through a couple tests and come to find out the sensor was upside down. It had fallen off a few weeks back and we used some new double sided tape and re-attached it unknowingly we installed with the arrow on it pointing down instead of up. I felt pretty silly since it was our error but Rolando was very helpful in figuring this out. He was Very Nice to speak with.
Thank you for sharing your experience, Pam! We're glad Rolando was able to help troubleshoot the issue and identify the cause of the garage door sensor error. These things happen, and we're happy he could walk you through the necessary tests and get everything working properly again.
We'll be sure to recognize Rolando for his patience, expertise, and friendly service. Thank you for choosing Brinks Home and for taking the time to share your feedback!
– Cris J.
Reviewed Sept. 28, 2026
Anna was extremely professional, helpful, & interactive. Made my call feel important and made sure I was taken care of.
Thank you for your feedback, Chris! We're thrilled to hear that Anna provided professional, helpful, and attentive service. It's wonderful to know she made your call feel important and ensured your concerns were fully addressed.
We'll be sure to share your kind words with Anna and our team. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Sept. 27, 2026
Unfortunately, I don’t remember the young lady's name, but she was extremely pleasant and knowledgeable. She expertly handled my problem.
Thank you for your feedback, Bruce! We're delighted to hear that the representative who assisted you was pleasant, knowledgeable, and able to expertly resolve your issue.
We'll be sure to share your kind words with our team. Thank you for choosing Brinks Home and for taking the time to recognize the quality service you received.
– Cris J.
Reviewed Sept. 26, 2026
Friendly, knowledgeable associate. Answered all my question and got my system issue resolved.
Thank you for your feedback, Wolfgang! We're glad to hear our associate was friendly, knowledgeable, and able to answer all of your questions while resolving your system issue.
We appreciate you choosing Brinks Home and are pleased that we could provide the support you needed. Thank you for taking the time to share your experience!
– Cris J.
Reviewed Sept. 26, 2026
Professional Service Technical and great customer service on the phone. Very satisfied with our security system.
Thank you for your kind words! We're delighted to hear that you received professional technical service and great support from our team. It's wonderful to know you're satisfied with your security system and overall experience.
We appreciate your trust in Brinks Home and look forward to continuing to serve your security needs.
– Cris J.
Reviewed Sept. 25, 2026
I have been a part of the Brinks Home Security family for the past Seven years. Great customer service. Friendly, Courteous, and knowledgeable. Yes I would recommend Brinks to my family and friends.
Sharon, Thank you for being part of the Brinks Home family for the past seven years! We're thrilled to hear that our team has provided friendly, courteous, and knowledgeable service throughout your experience.
Your recommendation means a great deal to us, and we truly appreciate your trust in Brinks Home. Thank you for your continued loyalty and support!
– Cris J.
Reviewed Sept. 24, 2026
No issues with the call. The acct manager was patient and listened to my concerns and tried to assist me as best as he could.
Thank you for taking the time to share your feedback, E. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 24, 2026
The Brinks rep I spoke with was wonderful. She understood my needs and was very empathetic and patient. I just lost both parents and I wasn’t the most clear, but she worked with me to make the process easy.
Thank you for taking the time to share your feedback, Annette. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 23, 2026
Needed to Upgrade of the Control Panel with more current firmware. The agent walked me through all the steps to do so with patient courtesy and competence. Great support to resolve the case.
Thank you for taking the time to share your feedback, Rony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 23, 2026
Alex was very helpful and professional, and offered us a plan that was both an upgrade and more cost effective.
Thank you for taking the time to share your feedback, Jim. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 23, 2026
I was initially told that I would be charged for a technician to come to my home and fix my cameras. I explained that I have been a loyal customer for over 13 years and have invested a significant amount of money with Brinks Home Alarm, so I asked if the service fee could be waived. The representative escalated my request to a supervisor, and after I explained the situation, he agreed to send a technician to my home at no charge. I truly appreciate their willingness to help and their excellent customer service. Thank you!
Thank you for taking the time to share your feedback, Anne. We're pleased to hear about your experience with the service you have received from our team. Thank you for being a long-time customer of 13 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 22, 2026
Your representative was very knowledgeable and always ready to help. It's appreciated.
Thank you for taking the time to share your feedback, Benjamin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 22, 2026
Mary was very nice and helpful. She answered all my questions and even took care of signing me up for a locked in rate, thank you Mary.
Thank you for taking the time to share your feedback, Tony. We're pleased to hear about your experience with the service you have received from Mary. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 22, 2026
Very courteous and efficient from the sales rep to the service tech. Even lowered our monthly cost.
Thank you for taking the time to share your feedback, Gary. We're pleased to hear about your experience with the service you have received from our team and taking advantage of discount rate promotion. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 22, 2026
Initial call was due to errors on alarm system. Spoke with customer rep Lupe who was very courteous and helpful. She fixed the problem with my system and also assisted with finding a better monitoring plan that worked within my budget. I was very satisfied.
Thank you for taking the time to share your feedback, Sheryl. We're pleased to hear about your experience with the service you have received from Lupe. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 21, 2026
I am a new Treasurer for this organization and needed to make some account changes. My customer service rep was amazing and walked me through everything step-by-step, even staying on the phone to make sure I got logged in and the webpage looked good. She was incredibly friendly and helpful.
Thank you for taking the time to share your feedback, Georgi. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 20, 2026
This company absolutely sucks. That's two times in the last 4 months that you guys did not show up for an appointment that was scheduled through a manager. I'm done with you. My daughter and I are going to cancel you on Monday
Hello, Linda. Thank you for taking the time to share your feedback. We are sorry to hear that the appointment did not go as expected. We would like to review this for you and help assign you a new date. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 19, 2026
I did not want to extend this agreement. I never use the system and at times it doesn’t trigger notifications. Since they were unclear about the expiration of the previous 6 month contract, I was charged the higher rate prior to expiring. Not happy about that and only extended for the guarantee of one month free.
Hello, thank you for sharing your feedback. We apologize for the confusion surrounding your contract expiration and billing, and we understand your frustration. We appreciate the opportunity to address your concerns, if you'd like to discuss your experience further, please contact us at socialmedia@brinkshome.com. We'd be happy to help. -Cris J
Reviewed Sept. 18, 2026
Angela was extremely helpful. She quickly identified my concerns and was able to fully resolve all pending issues. She was very professional, knowledgeable, and caring. It was a great pleasure to work with her. These problems could have been easily resolved by the technician who replaced the panel today. Unfortunately, he was not willing or able to understand and resolve the issues. Therefore, I had to call Brinks again and was fortunate to speak with Angela.
Thank you for taking the time to share your feedback, Samvel. We're pleased to hear about your experience with the service you have received from Angela. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
I wanna thanks all of you for hiring the right people that care about their customers.
Thank you for taking the time to share your feedback, Johnny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
Today I had the profound pleasure talking with Blake, that helped me get my Brinks device talking and watching out again. Customer service was 6 stars above. If Blake is my go to person I'm on it!
Thank you for taking the time to share your feedback, Sherlie. We're pleased to hear about your experience with the service you have received from Blake. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you for the extra stars! We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
The individual that assisted me was Viking a patient. She handled my situation with kindness and professionalism.
Thank you for taking the time to share your feedback, Clyde. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
My representative was incredibly helpful, kind, and scheduled everything I needed.
Thank you for taking the time to share your feedback, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The agent I spoke with today was enthusiastic, helpful and very hospitable. My issue was resolved on the call and she even helped resolve another ongoing issue that I’ve never been able to resolve. I’m very pleased with her dedication to customer satisfaction.
Thank you for taking the time to share your feedback, Julie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
I got helped quickly. Problem resolved. Waiting time was minimal.
Thank you for taking the time to share your feedback, Aleksandr. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The representative was fantastic. She quickly acknowledged my concerns, assisted me with setting up a technician, and helped me sign up for Brinks Plus (saving me money in the long run).
Thank you for taking the time to share your feedback, Patrick. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
My conversation and results were very satisfactory with Mary. She was very helpful understanding and took care of me. Thank you. I will wait patiently to see the results on my next bill because I don’t want to go anywhere else because I’m very satisfied with Brinks Home Security system.
Thank you for taking the time to share your feedback, Raffi. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The person that helped reset all my security devices was very knowledgeable, very polite and patient when I was taking too long to complete the task before it timed out. I was very impressed with how well she knew what I was doing and the process of climbing the ladder to set the devices to link to my Wi-Fi.
Thank you for taking the time to share your feedback, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Even though I called to discontinue my service, Larry was very friendly and I enjoyed talking with him. He of course tried to encourage me to continue service but I explained that I really no longer need it and trying to cut expenses. He completed my request.
Thank you for taking the time to share your feedback, Evelyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Shaniqua was very helpful. She explained what we needed to do next week when our windows and frames are replaced in the house. We will save the monitoring devices, and after installation, we will call Brinks so that an agent can walk us through how to re-attach the monitors on the new frames.
Thank you for taking the time to share your feedback, Jean. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Amazing service! Everyone on the phone is extremely helpful!
Thank you for taking the time to share your feedback, Aimee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Spoke with sale rep Chiquita, what a delight. Very helpful. Thank you.
Thank you for taking the time to share your feedback, Kyle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
I called because my ac had quit working. My thermostat kept going off and wouldn’t stay on. I noticed that on the Brinks Panel that it said the Wi-Fi was off, but everything else worked! Called Brinks and got this very nice, very helpful woman and told her what happened and we were on the phone for almost an hour. We had to turn the panel totally off and reboot it. It would work and then it would go off. We finally got it working my Thermostat started working and AC again. Thank you to the person that helped me go through all of that. She was terrific and had patience. Good Job!
Thank you for taking the time to share your feedback, Penny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
I experienced excellent, excellent professional customer service from Chris of Brinks Home Security. He arrived right on-time and was very professional, knowledgeable, and efficient in the installation of the security system. He took the time to show me how to operate the new system and to download the outside cameras into my cellphone. It is very nice to see that excellent customer service is still alive and well in Brinks Home Security. Steve
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
The representative Nyeisha was very helpful. I have a old security system and and she looked into it for me because I’m about to change my back door and frame. I needed to find out what I needed to do with the little sensor on the side of my frame, so she explained to me what I needed to done. If that did not work, I needed to call back and order a new wireless button for the door.
Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Outstanding customer service, super professional and reliable customer service.
Thank you for taking the time to share your feedback, JRRR. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Thank You!
Thank you for taking the time to share your feedback, H. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Being patient with me while instructing me to fix my problems. Knowing exactly what the problem was and how to fix it.
Thank you for taking the time to share your feedback, Bettye. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 12, 2026
The Representative spoke clear English which is very helpful especially these days when calls are mostly answered outside of the United States and the reps do not speak English very well. The Representative was very helpful and was very friendly. Thank you!
Thank you for taking the time to share your feedback, Karin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 12, 2026
Recently moved to a new area and immediately contacted by”ADT”. Really liked the idea of having ADT security. Was told that they were actually “Brinks” and given a choice of cameras and sensors on windows and doors. Told after 3 years the equipment would be ours. We decided on 4 cameras and sensors on doors only. Technician came out and installed everything.
We noticed after installation that a couple of cameras needed to be adjusted to show a slightly different view. I called our original contact several times and had to leave a message each time. Even got a text from him saying that he was in a meeting and that he would call me when he was out. I’ve never heard back from him. They seem like they are all about getting your cameras up and sensors installed and then you’re on your own. Makes you wonder if anything fails, if they would do anything to correct it, or just continue to take your payments for something that doesn’t work. Very disappointed ☹️.
Hello, Sheryl. Thank you for taking the time to share your feedback. Please note that after installation, our main support line would be your point of contact. If you have not already contacted our office for technical support, please do so at 800-447-9239. You may also email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 11, 2026
The agent was amazing at helping me out with my needs and also explaining everything to me. I truly appreciate her help.
Thank you for taking the time to share your feedback, Roxanna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 11, 2026
The man that helped me with the system is very good. So far he is the best person I have had the pleasure to talk with. Solved the problem with no problem. If I were you I would keep this man. He is very good for your company. John T
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 11, 2026
The sales rep's name was Cedric, a very nice person. I gave them a three star because I was trying to add to my service and was advised that they did not have any local technicians within the 50-mile radius of my home.
Hello, Nekita. Thank you for taking the time to share your feedback. We are able to ship parts to you and setup a virtual appointment to help walk you through installing new equipment. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 11, 2026
We've been with this company for a decade now and still really appreciate them! We had an issue recently and it was handled professionally well by two amazing techs, Sebastian ** and Barry. They answered all of our questions very well and fixed our issues very efficiently. Truly appreciate the great service from Brinks!
Thank you for taking the time to share your feedback, Cody. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Mary was very knowledgeable and patient guiding me over the phone about my battery! 😊
Thank you for taking the time to share your feedback, Catrina. We're pleased to hear about your experience with the service you have received from Mary. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Alice was very hospitable and friendly. She save me some $$ as well! Very pleasant to talk to.
Thank you for taking the time to share your feedback, Karen. We're pleased to hear about your experience with the service you have received from Alice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Excellent customer service! I initially spoke with Adrianna, she was very helpful and transferred me to appropriate department. Deanna was professional, knowledgeable, kind and patient. She ensured all my concerns were addressed to my satisfaction.
Thank you for taking the time to share your feedback, Ana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
My representative was absolutely incredible. She was patient, understanding and helpful. She was knowledgeable and helped me in a big way and solved my issue. I should have written her name down, thought I would remember
Thank you for taking the time to share your feedback, Helen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Shelia was perfect!! She was knowledgeable, she helped me with exactly what I needed and she lowered my monthly rate. After Several conversations with people who were not as helpful or knowledgeable I was ready to leave and sign with ADT, she is the only reason I stayed with Brinks. She deserves much more money than she is getting paid, I am sure of that!
Thank you for taking the time to share your feedback, Jessica. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 9, 2026
We are extremely disappointed with the service provided by this company. We feel completely misled because we were initially quoted one price for the alarm installation, only to be charged double that amount later on. They lack serious business ethics, and this type of pricing strategy is unacceptable. I would not recommend their services.
Hello, Gabriel. Thank you for taking the time to share your feedback. We are happy to review your account in full and help find an amicable solution to resolve your concerns. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 8, 2026
What am I paying $84.63 for?? I am a long-time customer who was satisfied with your service until I recently had an alarm activation while I was out of town. I found out the following:
1)-Rep stated motion detector activation in zone 1 when I asked where it was coming from. When asked where zone 1 was located, he did not know. 2)-My system has been upgraded with a garage camera on the front of the house, a doorbell camera, and a camera that focuses on the patio door. 3)-Motion sensors are on all doors and windows. I don't understand why no one could tell me where the possible break-in was occurring. This is unacceptable, especially with all the equipment I have installed. 4)-The alarm kept activating and being out of town, I asked that it be disconnected because it was malfunctioning, and I did not want to be charged for false alarms by the city. 5)-I have allowed the alarm to remain off because I am of the opinion that the new system that was installed on the 15th of July is incompatible with the old motion sensor that was not changed. Therefore, with the zone 1 sensor off, what am I being charged for? It is apparent that no other devices are monitored.
Hello, Fay. Thank you for taking the time to share your feedback. Please refer to your billing statement to view your charges online. We are happy to review your account and help find an amicable solution to resolve your concerns. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 8, 2026
My alarm system needed to be rebooted and I called to have them help me. The representative walked me through the process very easily and fixed my problem. The system is easy to use and eases my anxiety about having it placed in my home.
Thank you for taking the time to share your feedback, Christmas. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 8, 2026
Addressed my issue. Provided patient, clear support.
Thank you for taking the time to share your feedback, Gail. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 5, 2026
Exceptional service in helping me reconnect my security cameras! The agent was extremely knowledgeable, and the entire experience was fun rather than stressful. Both cameras were reconnected in no time, and all my questions were answered promptly. Great job, Brinks Home!
Thank you for taking the time to share your feedback, Elena. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 5, 2026
Excellent customer service. I spoke to two different people, and they were both very helpful. Understood the problem, resolved the billing issue, and gave me credit.
Thank you for taking the time to share your feedback, Daniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 5, 2026
I’ve been trying to cancel my service for over a month. I have requested a letter to cancellation. Has not been mailed out. I’ve requested final bill nothing has been provided. They provided with contract and Alarm Monitoring Agreement - Extension and there's a discrepancy on the extension. I’ve ask for the previous Alarm Monitoring Agreement - Extension and they have fail to provide me with the information. I switch to Vivint and they are going to cover my buyout. At this point I can’t move forward due to they keep failing to provide with the information I requested but payment keeps coming out of my account. I’ve requested a supervisor and at this point I don’t know what to do to get the proper paperwork to get this account close.
Hello, Adriana. Thank you for taking the time to share your feedback. We are happy to review your account and help find an amicable solution to resolve your concerns. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 4, 2026
Carlos was awesome and did an amazing job, he also was very detailed about everything he installed. Thank you, Carlos.
Thank you for taking the time to share your feedback, L. We're pleased to hear about your experience with the service you have received from Carlos. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 4, 2026
We spoke with Braykala to request information to cancel our contract. She was awesome. If we had not already made the decision to go with a local company, I would have stayed with Brinks just because of her. She was thorough and extremely nice, even though we did not make a decision to stay with Brinks. Her customer service made it a difficult decision. Her customer service would have made a difference had we received this customer service when we had our negative experience.
Thank you for taking the time to share your feedback, Keith. We're pleased to hear about your experience with the service you have received from Brakayla. We're sad to see you head in another direction. We look forward to serving you again in the future. – Paul H.
Reviewed Sept. 4, 2026
Customer service Stephanie was great, very attentive and informative, BUT… I can’t believe that after 12 years since 2014 as a regular customer BRINKS wants me to pay almost 12 dollar for a yard sign that is not only deterring a possible intruder but it’s as well announcing FREE advertising to Brinks for the paid services provided. But not for too long… I am already doing my homework to replace you ASAP! Really? For a couple of yard signs? Whoever decided to to determine this was a great way to make an extra bucks… you are losing a 12 years customer buddy.
Hello Emmanuel. Thank you for taking the time to share your feedback. We are happy to review your account and help find an amicable solution to resolve your concerns. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 4, 2026
The Brinks Rep was so kind & professional. I followed her directions & my problem was solved.
Thank you for taking the time to share your feedback, Sabra. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 3, 2026
Kimberly was fast, efficient and friendly. She easily assisted and solved my issue and there was no problem which she could not readily provide a solution for me with. Very helpful and intelligent. A true pleasure to work with on the problem I needed a solution for.
Thank you for taking the time to share your feedback, Dave. We're pleased to hear about your experience with the service you have received from Kimberly. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 3, 2026
Gustavo was incredible - he helped reduce my billing and got me everything I needed to continue the service.
Thank you for taking the time to share your feedback, Randy. We're pleased to hear about your experience with the service you have received from Gustavo. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 3, 2026
I was a Brinks Home Security customer for approximately eight years. After that long of being a customer, I never expected that my final experience with the company would be this disappointing. I ultimately decided to cancel because I was barely using the service and there were cheaper option if I needed another alarm service. During the approximately eight years I had the system, I barley used it so I can't say how the services are. Another major reason I decided to leave was that my monthly bill had increased overtime to about $15/month extra. That was extremely frustrating with my minimal usage. Then came the cancellation.
I contacted Brinks on August 3, 2026, to cancel my service. What should have been a simple cancellation took approximately 40 minutes. The representative repeatedly asked me why I wanted to cancel, even though I clearly explained that I was no longer using the service and no longer wanted it. I had to repeat myself multiple times. The representative continued to try and keep me as a customer offering me a discount of $15/month which is what I was paying previously.
After finally canceling, I later received another bill for $39.25 for services from 8/16/2026-9/3/2026. I contacted Brinks again to find out why I was being charged after canceling. I was told that their policy requires customers to pay for another 30 days after requesting cancellation. I understand that Brinks has a policy. My issue is not that I don't understand what they are telling me. My issue is the way this entire situation was handled after being a customer for approximately eight years. I asked Brinks if they would consider waiving the $39.25 charge as a courtesy given my eight years as a customer and the circumstances surrounding my cancellation. I was refused multiple times. I will pay the bill because I don't want this to become a bigger issue. But that's not really the point.
The point is that after approximately eight years of paying for Brinks Home Security, this is how the company chose to treat a customer when it was time to leave. I wasn't expecting special treatment. I was expecting reasonable customer service and some appreciation for eight years of being a paying customer. Unfortunately, my experience has left me extremely disappointed, and I would not recommend Brinks Home Security to others based on how my account was handled.
Hello, Christopher. Thank you for taking the time to share your feedback. We understand not everyone may agree with our cancel process. We are happy to review your account and see if there is anything that can be done. Please note when requesting to cancel service, it is the notice of the 30-day cancel process. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance with this. Thank you. -Paul H.
Reviewed Sept. 3, 2026
Great customer service. Lowered my bill and added a new doorbell camera.
Thank you for taking the time to share your feedback, Dean. We're pleased to hear about your experience with the service you have received from our team on providing you with a great offer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 3, 2026
He knew exactly the instructions and patience I needed to help with my install!
Thank you for taking the time to share your feedback, JoAnne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 3, 2026
My monthly price increased with no explanation. Customer service rep did not reply to my email.
Hello, Erik. Thank you for taking the time to share your feedback. We are happy to review your account and help find an amicable solution to resolve your concerns. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 3, 2026
Doorbell camera quit working twice now and we haven't even had it 6 months. It is still offline, and our sales rep, Adam here in SC, said he scheduled tech to come out and no one ever showed. This happened 4 times now! Our front door sensor also came off and needs to be replaced. When I confronted him about no one showing up AGAIN, he didn't respond. Also, the camera has a five-second delay and does not continuously record either. And good luck with the doorbell function, because half the time you can't hear it when someone rings it anyway. Save your money.
Hello, Christa. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. Please be aware cameras rely on home WiFi to function. After installation, our support team is available at 800-447-9239 for all inquiries. You may also email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 2, 2026
Miss ** was awesome. She got me through my little problem, gave me some pointers on what to do in the future and she did everything beautifully.
Thank you for taking the time to share your feedback, Franklin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 2, 2026
I am writing to commend Destiny for her exceptional customer service. Her high level of professionalism, tact, and poise were truly commendable. She represents Brinks exemplary well and is an invaluable asset to the company.
Thank you for taking the time to share your feedback, Virgil. We're pleased to hear about your experience with the service you have received from Destiny. Thank you for taking the time to recognize her! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 1, 2026
Brink is essentially robbing their customers. I find it unbelievable that you’re asking me to pay almost $1,500 to cancel my service or endure another two years of unnecessary service. I strongly advise against recommending Brink to anyone!
Hello Ahmad. We are sorry to hear that you have decided to part ways wit us. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email socialmedia@brinkshome.com with your name, account information, along with any other details you feel are important. We will be happy to review your concerns regarding the consideration for cancellation. – Paul H.
Reviewed Sept. 1, 2026
I had several issues to resolve and Joseph was phenomenal!! He was patient, professional and detailed!! I sincerely appreciate his help verifying and updating our account information to reflect proper billing documentation!!
Thank you for taking the time to share your feedback, Jamie. We're pleased to hear about your experience with the service you have received from Joseph's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 1, 2026
Issue resolved in a professional manner and quickly.
Thank you for taking the time to share your feedback, Debra. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 1, 2026
Nathan helped get my doorbell fixed, and now it’s back up and working again! Fantastic service from Brinks Customer Service. Thanks, Nathan. Good troubleshooter, very knowledgeable, positive, intelligent person, personality was great.
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from Nathan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 1, 2026
The CSR was confusing in her explanation. I also had to be transferred from the original number to a separate account number to explain my billing and subscription information. I'm still not sure everything was taken care of. Recommend you focus more on clarity with your customers.
Thank you for sharing your experience, Kevin. We appreciate you sharing your experience regarding your billing concerns. We would like to get more details on this. Please email socialmedia@brinkshome.com with your account information, post, and any additional details you would like to provide. We look forward to following up with you and addressing your concerns. Paul H.
Reviewed Aug. 31, 2026
I was a customer for over 14 years and the service was great! I just came across an offer I could not refuse. And to show the excellent customer service Brakayla provided, she understood my reasoning, she still was compassionate and still tried to offer promotional offers, but was not pushy about it.
Thank you for taking the time to share your feedback, Marcos. We're pleased to hear about your experience with the service you have received from Brakayla and her ability to focus on your needs. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 31, 2026
The technician was very professional, kind and helpful. She was able to take care of the issues. Her exceptional service led me to request Brinks for our other home in Pittsburg.
Thank you for taking the time to share your feedback, Sylvester. We're pleased to hear about your experience with the service you have received from our team and that you have even started another security service at your other home! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 31, 2026
The gentleman that assisted us with trouble shooting the radio not responding with our alarm system was professional, kind and thorough. Wonderful experience.
Thank you for taking the time to share your feedback, Christina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 31, 2026
Very helpful & knowledgeable to my inquiry about billing.
Thank you for taking the time to share your feedback, Di. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 31, 2026
After finding my property has been visited by various individuals for purposes not of my own design, I now need the addition of motion sensor lights and cameras. With one phone call, I have been scheduled for the equipment necessary and was treated like a valued member of the family. The kindness and professionalism displayed by your staff has given me peace of mind I sorely needed, and I fully intend to remain a Brinks customer. Kudos to your entire service staff.
Thank you for taking the time to share your feedback, Andrew. We're pleased to hear about your experience with the service you have received from our team and excited to know how we were able to get you taken care of like a family would. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 30, 2026
The gentleman I spoke with quickly assessed the issue I was dealing with, told me what I needed to do at my end (which I did) and reset the system. This quickly resolved the problem. He was very cordial and patient with me throughout the process.
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 30, 2026
Solved a problem solve the problem without any difficulty and may be able to use the service as we want now. Hopefully we’ll be able to transfer it to another location when we move. We all everything went as it should and we’re very happy with the service.
Thank you for taking the time to share your feedback, Dick. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Let us know when you get closer to moving! We look to serving you for many years to come.
Reviewed Aug. 30, 2026
Updated on 10/28/2026: I left a review about disability discrimination from this company who took advantage of me because I live with multiple disabilities. Brinks has done nothing to make what happened to me better. Brinks Home Security will take advantage of people with disabilities and force them into contracts making them believe that there is no other way. Shame on Brinks Home Security for treating people with disabilities unfair.
Original review: Brinks Home Security customer support was a joke. I advised the agent of the issue, and instead of providing any troubleshooting steps, they scheduled a tech appointment and signed me up for a 4-year contract because they made me feel like I didn’t have any other option. When I called back, I got an agent that did troubleshoot my door lock and gave me some troubleshooting steps. I went through that and fixed the issue, which was that the batteries needed to be replaced. I am a person with multiple disabilities and feel like I was taken advantage by the first representative that I talked to. I feel like I was discriminated against for having multiple disabilities and wanted to leave a review so someone could look into a more honest security company.
Thank you for sharing your experience, Mark. We take all complaints seriously and I am happy to review this matter for you. We have a zero-tolerance discrimination or egregious behavior. We provide options that are best suited for our customers based on each unique request. Please email socialmedia@brinkshome.com with your account information, post, and any additional details you would like to provide. I look forward to following up with you and addressing your concerns. Paul H.
Reviewed Aug. 29, 2026
The agent I spoke with was caring, polite, knowledgeable, patient, and helpful. No one I spoke with in the past knew as much about the issues with my equipment as he did. Most of all, he got the constant beeping to stop by resolving the problems while instructing me about what to do as we spoke on the phone. Great service!
Thank you for taking the time to share your feedback, Dorian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
The loyalty representative was very knowledgeable and helpful. She answered all my questions and updated my account to a lower payment, which we really needed. The assistance was really appreciated.
Thank you for taking the time to share your feedback, Luis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
I contacted the Technical support team to assist restoral of my front door bell and chime. I had attempted restoration on my own, viewing on-line tutorial with no success. The Technical problem was addressed promptly and thoroughly by the representative. She professionally walked me through the process with very clear instructions. My service was reactivated successfully.
Thank you for taking the time to share your feedback, Joyce. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
Good experience. Saved some money. Customer service person was helpful.
Thank you for taking the time to share your feedback, Marcia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
⭐ **Very disappointed after 20 years as a customer.** I have been a customer for approximately 20 years, originally with Monitronics and later with Brinks Home. I have paid approximately $55 every month and have always paid my bills as agreed and on time. Recently, I discovered that my alarm system was showing **“FC” (failed to communicate)** and **“BAT” (battery issue)**. I also experienced the alarm going off in the middle of the night, requiring me to enter my code to disarm it.
I contacted Brinks Home because I was concerned about the safety of my home. After spending approximately **three hours speaking with multiple Customer Experience Representatives**, I was told that my system was apparently **not communicating with the Brinks monitoring center** because it relies on an old landline connection that is no longer working for the alarm system. I was told that I need a technician to come out and install a cellular-based system. However, I was also told that I would have to **pay for the technician visit**, unless I agreed to sign a **new 36-month contract**, in which case the technician fee would be waived. This is extremely frustrating. I have been paying Brinks/Monitronics for approximately **20 years for security monitoring**, and I am now being told that my home may not have been properly monitored. I have no idea how long this has been happening, and that is extremely concerning.
My biggest questions are:* How long has my system been unable to communicate with the monitoring center?
* Why was I not notified?
* What exactly have I been paying approximately $55 per month for during that time?
* Why should a 20-year customer have to sign another 36-month contract just to have the security system properly restored?
I understand that companies need to charge for services and technicians, but this is not an optional upgrade. This concerns the **basic operation of the security monitoring service I have been paying for.** After 20 years of being a loyal, on-time customer, I expected much better customer service and accountability. Instead, after spending three hours trying to get help, I left the conversation feeling that the priority was getting me into another 36-month contract rather than addressing why the security service I had been paying for was not functioning properly.
**This experience has seriously damaged my trust in Brinks Home.** I hope Brinks will review my account, determine how long my system has not been communicating, explain what happened, and provide a reasonable solution without requiring me to sign another 36-month contract. After 20 years as a customer, I believe I deserve better.
Thank you for sharing your experience, Alex. We take all complaints seriously and I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information, post, and any additional details you would like to provide. We look forward to following up with you and addressing your concerns. Paul H.
Reviewed Aug. 27, 2026
My panel was black and not working, called tech support. The representative was wonderful going thru many steps to try to get the panel running but it didn't work. It needed to manually reset by being unplugged but I couldn't move our fridge and my husband travels. He gave me the cost if tech support had to come out. I wasn't interested in paying anything since we've only had the system just over a month. He was understanding and found another way. While his skills were amazing I feel Brinks needs a better solution if customers especially new customers have an issue where tech support is needed to come out. Couldn't have a better experience with the representative who deserves a raise.
Thank you for taking the time to share your feedback, Sonya. We're pleased to hear about your experience with the service you have received from our team. Thank you for your feedback. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 27, 2026
I had several problems and everyone was great with helping me. Five stars is not enough. All my problems were promptly resolved. Thank all of you very much.
Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Recently I could not set our alarm. I tried changing the sensor battery and doing everything I could think of to no avail. I finally called Brinks and the representative was able to re-boot my system and correct the problem without a service call. I am extremely pleased.
Thank you for taking the time to share your feedback, Bradley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Great job solving my technical problems in a thoughtful and friendly way.
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Tech, Jackie, spent time with me to discuss aspects of my contract, troubleshoot and test a couple of devices (sensors), send me links to how to videos. She guided me at my Home Brinks panel to complete all testing. Superior support from Jackie and we resolved the issues (part ordered). I appreciate the excellent, high level of tech service support...Thank You, Jackie!
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jackie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Customer service has been exceptional. Every time I’ve called with a question or needed support with my system, the representatives have been patient, knowledgeable, and helpful. They resolve issues quickly without any hassle. Highly recommend!
Thank you for taking the time to share your feedback, Jeffery. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
All my questions were answered in a timely manner. The representative I talked to was very friendly!
Thank you for taking the time to share your feedback, Cassidy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Great company with competitive rates and exceptional customer service. Jasmine and Adrian were very helpful and understanding in everything.
Thank you for taking the time to share your feedback, Gus. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
Excellent customer service. Always an important consider when signing up for a service.
Thank you for taking the time to share your feedback, Len. We're excited to hear how your experience has been thus far with. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
I was on the phone for an hour and spoke to several people. Everyone was very helpful but it took a while with a lot of time on hold. I did finally get the issue resolved (I hope). The last representative was very helpful.
Thank you for taking the time to share your feedback, Gus. We're sorry for any extended hold time, but we are pleased to hear about your experience with the service you have received from our team to help resolve your concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
Ray was exceptional in his customer service. He answered all questions and seemed happy to do so. The call beforehand with someone else was not that helpful and we were disconnected. Luckily the next call was answered by Ray. All concerns were addressed.
Thank you for taking the time to share your feedback, Yvonne. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 25, 2026
Despite the contract penalties, they heard my legitimate case of why I could not continue and decide the wave all penalties for ending the contract early. I am glad that they made it so easy.
Thank you for taking the time to share your feedback, Sevrin. We're pleased to hear about your experience with the cancellation, although we are sad to hear we will be parting ways. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you in the future. – Paul H.
Reviewed Aug. 25, 2026
Alarm problem is being resolved. I have a service order scheduled for 8 27 2026. Will see if problem gets resolved after service. Representative was polite and professional.
Thank you for taking the time to share your feedback, Wanda. We're pleased to hear about your experience with the service you have received from our team and you have an appointment for today. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Thank you for the many years of service!! Your staff has been most helpful with the recent changes in my family. I really appreciate all you have done over the years. Thank you especially to Jodi, Kelvelin, and Tonya.
Thank you for taking the time to share your feedback, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
I can’t remember the agent’s name, but she was very informative and also very helpful. Very satisfied with my experience. All my needs and concerns were addressed.
Thank you for taking the time to share your feedback, Connie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
I loved the interaction over the phone with the Brinks representative. She went above and beyond to help with my issue which had only a little part to do with why I called. DON'T BUY ANYTHING from TOPTIER.
Thank you for taking the time to share your feedback, Daniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Positive and friendly service. Overall good experience with Brinks Security system. Would recommend to others this equipment and ongoing services.
Thank you for taking the time to share your feedback, Dwight. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Alex was extremely helpful, going a little beyond to help figure out issue. All is resolved and I appreciate his time and support. Issue resolved very quickly.
Thank you for taking the time to share your feedback, Charmaine. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 23, 2026
Would’ve gave zero. Bought my account from top tier where I was paying 29.99. Brinks took 69.99 out of my bank account. Multiple calls and emails to have this corrected. Only told me to have my bank reverse it but still no resolution as to how they plan on moving forward.
Thank you for sharing your experience, Lisa. We take all complaints seriously and I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 22, 2026
I appreciate Brinks Home Security for their expert care, and courteous attention. They respect my questions, and respond promptly. I recommend them completely. Stay safe, and feel secure with Brinks Home Security.
Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Poor Service and Serious Account/Billing Issues. My experience with Brinks Home Security has been extremely disappointing. I cancelled my service, yet charges continued to be taken from my account when they should not have been. The customer service and handling of my account have been unacceptable. When a customer cancels service, the account should be handled accurately and billing should stop according to the cancellation terms. I have lost confidence in Brinks Home Security because of the way my account and billing were handled. I am requesting that all unauthorized charges after my effective cancellation date be refunded and that my account be permanently closed. Based on my experience, I would not recommend Brinks Home Security.
Thank you for sharing your experience, IL. We take all complaints seriously and I would be happy to review this matter and confirm your cancellation has been completed according our cancellation process terms and conditions. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 21, 2026
We had an issue with our account. The agent was extremely friendly and cooperative. A pleasure working with Brinks.
Thank you for taking the time to share your feedback, Dr. John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Excellent Service, the customer representative provided the necessary information to learn all the information on my alarm system and the use of the key fob.
Thank you for taking the time to share your feedback, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Today I had the pleasure of dealing with a Brinks agent by the name of Shelia. I would just like to commend her for her exceptional customer service through our entire conversation. She made sure I was well informed and very polite. She even made me laugh! In the end, she was able to help me accomplish what I was trying to get done. I appreciate that and recommend her going forward for customers needing help with their Brinks account. Thank you Shelia!
Thank you for taking the time to share your feedback, Brian. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Keisha was so kind and considerate regarding my problem. She made sure to contact coworkers that could help.
Thank you for taking the time to share your feedback, Terri. We're pleased to hear about your experience with the service you have received from Keisha and the rest of the team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Customer service rep was very helpful, friendly and courteous
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 20, 2026
I wish I remembered her name, she was absolutely fantastic! I was dealing with an overdraft that impacted my autopay and she helped with the information needed to submit to the bank. She also looked over my account, acknowledged my loyalty, and offered a discount. Thank you!
Thank you for taking the time to share your feedback, Dawn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 20, 2026
Great Customer Service, the Tech lady that assisted me was very knowledgeable, professional and in a manner of 15 minutes she was giving the steps to connect the new Kitchen Keypad and pair with the other 2 Keypads I have around the house. I recommend from 1 to 10 a huge 10, all well done.
Thank you for taking the time to share your feedback, Jose. We're pleased to hear about your experience with the service you have received from our team. Thank you for the HUGE 10/10! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 20, 2026
The rep was professional, courteous and answered and resolved all questions. 5🌟🌟🌟🌟🌟.
Thank you for taking the time to share your feedback, Phyllis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 19, 2026
Customer service was very excellent and would definitely recommend your company to family and friends
Thank you for taking the time to share your feedback, Everton. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 19, 2026
Great! The representative stayed on the phone and worked with me right through everything step-by-step until my new alarm system sensor was set up. Very polite. Very helpful. She was awesome.
Thank you for taking the time to share your feedback, Jamie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 18, 2026
The lady I spoke with was very kind and professional. She went above and beyond helping me.💐💝💯
Thank you for taking the time to share your feedback, Carolyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 18, 2026
I called today for a client. The customer service rep was so helpful, smart, and courteous. She worked with me on each update and issue and helped me fix some items on the account I had not thought of. I felt like she cared about my client and his well-being and making sure his account was current. She offered a new rate plan that was more in line with the client's needs and living situation. I would recommend Brinks customer service.
Thank you for taking the time to share your feedback, Kingsley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 18, 2026
Maurice was extremely helpful and made the whole process easy. He took the time to review my account over the phone, found ways to lower my costs, and clearly explained everything along the way. Really appreciated his customer service and willingness to help. Thanks, Maurice!
Thank you for taking the time to share your feedback, Peter. We're pleased to hear about your experience with the service you have received from Maurice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 17, 2026
My Brinks system was not communicating with my Wi-Fi. I had changed my system's password. Your service was excellent; I learned how to navigate the screens, and I was connected to the WI FI again. Very satisfied with your knowledgeable staff.
Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 17, 2026
Dominique was very courteous and professional. Helped me lower my rate with a loyalty discount. I'm very pleased with her customer service!
Thank you for taking the time to share your feedback, Duane. We're pleased to hear about your experience with the service you have received from Dominique. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 16, 2026
I have been a customer for 20+ years and this Alarm Company changed names 4x and in the last 2 years Nothing but headaches and unprofessional. I just made an upgrade and now I get Malfunction ever since Brinks Technicians put new panel in as follow: * Malfunction (Auxiliary Pendant) indicates that this sensor is unable to send signals to your security panel and may not trigger an alarm or signal for help in an emergency. * The alarm Panel was NEVER installed correctly! The dial tone is not isolated properly. The dial tone is going to the alarm panel, but it's not coming back a send Emergency signal to Brinks!! I called Several Times and no help, Just unprofessional workers. I am a very upset customer!! I called for 3 days. I will need to seek professional help with this matter. *** Beware. DO NOT USE THEM!! ***
Thank you for sharing your experience, Frank. We take all complaints seriously and apologize for this inconvenience with the continued system issues you are experiencing. I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 15, 2026
Solved all my problems and was very knowledgeable about everything that I asked. Gail was amazing.
Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 15, 2026
Nesha is the type of employee any company would want representing their brand. She is courteous, knowledgeable, top-notch professional with outstanding communication skills that check all the boxes! You should utilize her to train others. She was a joy to speak with in resolving my issue quickly & efficiently.
Thank you for taking the time to share your feedback, LM. We're pleased to hear about your experience with the service you have received from Nesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 14, 2026
Representative was amazing and the best customer service rep I've talked to in years. Helped me quickly identify contract extension options and made the process easy, and got me a better price than my promotional email.
Thank you for taking the time to share your feedback, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 14, 2026
Had an equipment problem with faulty sensor. Staff was very helpful. The faulty sensor was temporarily disabled to stop false alerts. Staff arranged for on-site tech to replace faulty sensor next week. Very grateful.
Thank you for taking the time to share your feedback, Bruce. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 14, 2026
I had a dead doorbell and was struggling to remove it from the base. The operator was very helpful. I also had two other questions to which he went above and beyond to assist.
Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 13, 2026
I would NEVER advise anyone to be late on a payment(s). I was, and they held me hostage for almost 3 hrs in my own home until I threaten to call the police. My alarm would not reset, therefore I could not leave because the alarm was steady going off. When I asked for technical assistance. I was advised there was none available. You have been forewarned, and yes it really happened.
Thank you for sharing your experience, Lisa. We take all complaints seriously and apologize for this inconvenience. I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 13, 2026
Great customer service. Ray answered all my questions and was very professional.
Thank you for taking the time to share your feedback, Hiraldo. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 12, 2026
Customer service representative was very helpful. She understood my situation and helped.
Thank you for taking the time to share your feedback, Nitya. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 12, 2026
The agent, she was very nice and helpful and knowledgeable. She was very polite and professional.
Thank you for taking the time to share your feedback, Zaki. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 12, 2026
Fred was so nice and very professional. He covered everything that I needed assistance with. He made me feel comfortable talking with him. And it did not seem like I was talking to a robot. He was REAL and y'all need more CSR like him
Thank you for taking the time to share your feedback, Kenya. We're pleased to hear about your experience with the service you have received from Fred. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 12, 2026
The representative (Mykala) did a fantastic job. She helped me resolve three separate issues, and one of those was a long-outstanding issue. And she did so I’ll be very patient and friendly. Stellar service!!! Much better than the last couple of experiences I’ve had with representatives.
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Mykala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 12, 2026
Exceptional! Jodie was so nice. She told me about the penalty I would incur if I cancelled and gave me a better rate than before. She was very kind and helpful. Unfortunately, the people who reinstall my system can't come for over 2 weeks which leaves me vulnerable for a prolonged time both from intruders and from emergencies if I fall again. I'm very concerned about that. I would be grateful if someone could reinstall my old system as soon as today. I'm elderly and need the security as soon as possible. Thank you for any help you could give.
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jodie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
Always great customer care! My rep today was very professional and supportive.
Thank you for taking the time to share your feedback, Terri. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
I called in this morning to cancel my service! Everything changed once I talked to Ali, he was so very helpful, he went above and beyond to help me! He was very professional yet still caring! He is an awesome kinda guy who cares about his customers! Thank you Ali for everything!!!!
Thank you for taking the time to share your feedback, Kay. We're pleased to hear about your experience with the service you have received from Ali. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
The billing agent was pleasant and answered all my concerns patiently with knowledge and understanding.
Thank you for taking the time to share your feedback, Lina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
Very knowledgeable and competent. Got resolved quickly.
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
I needed help setting up camera. The technician was very helpful, didn't take long. She went step by step, very pleasant to talk with, and patience, knew what to do. Kudos to her. Thanks a million; problem solved.
Thank you for taking the time to share your feedback, Brenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 11, 2026
Let me start off by saying the last rep was very nice and helpful. I wasn’t in the best frame of mind when I talked to her but she settled me down. The first time I called after a long waiting time, I was disconnected. I called back again and was disconnected while talking to a rep and he never bothered calling me back. So you can see I wasn’t too happy when I finally talked to the third rep. There were several other things that upset me but not going to mention them at this time.
Thank you for sharing your experience, John. We take all complaints seriously and apologize for this inconvenience. If you need any assistance at all, please contact our team. Hopefully this is an isolated incident. Thank you for your feedback. -Paul H.
Reviewed Aug. 10, 2026
Good customer service. Knowledgeable and courteous.
Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 8, 2026
I spoke with the manager Hector who helped resolved my problem. Turns out the first representative accidentally mistyped my email address and that’s why I never received the specific paperwork I had requested. During the second follow up, that agent change my incorrect address but unfortunately made another blunder. Nevertheless, the manager corrected matters and now the needed documents are on their way. So if you’re waiting patiently and nothing has arrived, call and make sure there wasn’t an accidental typing error. The manager was attentive, professional, personal, and apologetic. We all make unintentional mistakes. Brinks is great.
Thank you for taking the time to share your feedback, Daniel. We apologize for the data entry mistake, however we are pleased to hear about your experience with the service you have received from management team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 7, 2026
I am not rating the customer service representative directly. She was great and tried to help me. I’m rating Brinks as a company. I have recently had new windows installed and had to take down a camera. I called to have a tech come out and reinstall the camera and install another camera that was never installed from when the system was set up. The representative that helped me that time to set up the appointment gave me the option of a time slot 5pm-8pm. Since I was not available until 4:30 the day of the appointment that worked perfectly. The day of the appointment came and I got a notification that the tech was on his way around 12pm. I tried reaching out and no response. So I called customer service again. The customer service representative couldn’t get ahold of the tech either. About 40 mins later the tech text me. I made him aware my appointment wasn’t til 5pm-8pm.
He text back well he only works until 4pm and he can’t possibly do that service starting at 5pm. Said he will find me a new appointment. Which he never did. So I called customer service I was told the next available appointment isn’t until August 27th now. I asked for some kind of discount for me being mislead, having an appointment scheduled that wasn’t even correct for what I needed (which that customer service representative knew the service I needed) and for now the inconvenience of not having an appointment for another few weeks. The supervisor refused to give me anything. I asked for the $75 tech fee to be waived. Not the entire installation since I’m presuming I will be charged an extra fee for. I am considering canceling my services with your company all together. This was a terrible experience.
Thank you for sharing your experience, Desa. We take all complaints seriously and apologize for this inconvenience. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 6, 2026
Had a issue with a sensor, called it in requesting a service tech. appointment. Customer service rep. Rare was very kind, helpful, and thorough. She pointed out services that I did not have (that I thought I did..lol) and quickly got everything set up and scheduled for us. Also added us to the waiting list if there were any appointments cancellations before our date, which I really appreciated.
Thank you for taking the time to share your feedback, Ruby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
I would like to commend my assistor. She was friendly, polite, and very helpful. Prior to my retirement, I have been a manager in a call site. I know how difficult the job is! You've got a real gem in this employee. Please give her my thanks.
Thank you for taking the time to share your feedback, Kristen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
She was amazing.. which is the complete opposite of what I have been accustomed to from Brinks. She's was a lifesaver
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
Customer service was able to help me lower my monthly bill and saw to everything I needed. The customer service was excellent, polite and made sure that all my needs were met. The best customer service I’ve ever used!!
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
I called to cancel my order for a home security system. The representative I spoke with, Ray was very courteous and tried to retain me as customer and I appreciate that. Ray did not treat me any less than a loyal continuing customer. Ray and Michelle **, the sales consultant made me definitely want to consider Brinks if my circumstances change and interested in a home security system in the future.
Thank you for taking the time to share your feedback, Dammika. We're pleased to hear about your experience with the service you have received from our team. We are sad to see you leave. We look forward to serving you again in the future. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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