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Brinks Home Security™ Reviews

(Previously MONI)

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Edited by: Justin Martino

About Brinks Home Security™

Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.

Visit brinkshome.com
Pros
  • 24/7 monitoring
  • Simple setup
  • Customizable systems
Cons
  • Strict cancellation policy
  • No cameras in basic package

Brinks Home Security™ Reviews

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    Page 3 Reviews 65 - 265
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    Staff

    Reviewed July 19, 2026

    Frank was very helpful, professional, and patient with his service.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jerome. We're pleased to hear about your experience with the service you have received from Frank. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Reviewed July 18, 2026

    The tech support individual was very nice, well spoken, and knew what to do with confidence.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Reviewed July 18, 2026

    Great support!. Knew exactly what to do to solve the problem.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    TechPricePunctuality & SpeedReliabilityHonesty & Transparency

    Reviewed July 17, 2026

    I got suckered into getting this system when I first purchased my home. Unfortunately, the Brinks system failed me when I needed it most. Thankfully, I use a separate security system alongside it that is free to monitor and has low-cost equipment, and it has proven to be much more reliable. I honestly wish I could leave this Brinks contract in the past. Getting suckered into signing that contract was one of the worst mistakes I made when buying my home. The experience has been extremely disappointing, and I can't wait until I'm finally free of it. I would not recommend it based on my experience.

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    Response from Brinks Home Security™

    Hello, Gerardo. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to address any equipment concerns that you may have. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 17, 2026

    Shania was extremely professional, knowledgeable, courteous, and helpful. She readily understood my reason for calling and provided a very satisfactory solution quickly and efficiently!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Todd. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 17, 2026

    The individual I spoke with was extremely empathetic and helpful for my situation. She took the time to listen to my concerns and escalate the situation as needed to come to a resolution.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, She. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 17, 2026

    I went over some concerns with the representative and everything was taken care of. No problems.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 17, 2026

    Kesha in customer service was so helpful! We appreciate her. We have also had good service with monitoring for 8+ years.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from Kesha from a long-time customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed July 17, 2026

    Local rep has failed terribly on all commitments. It started with a $10 increase in the monthly commitment for the monitoring. Then it was not having the system function properly and wanting to bill me for correct correction in the installation and then it was never returning the call or not showing up for repair repairs adjustments or product replacement replacements. The level of frustration is unacceptable and takes way too much time out of my day to want to continue a relationship relationship. I called Brinks. They told me that they couldn’t take my cancellation that it had to be from the local person who had my contract who to this day this is now three months later has not given me the courtesy of a return call. Can’t wait to be done with these people. It’s so bad that the only recourse I see that I have is to cancel any payments from my credit credit card company I cannot recommend them.

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    Response from Brinks Home Security™

    Hello, J. Thank you for taking the time to share your feedback. We apologize for any inconveniences you have have experienced so far. We are happy to assist you with your billing and equipment concerns. Please keep in mind that any changes made to the account takes one bill cycle to take effect. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 17, 2026

    The customer service is outstanding!!! Very thankful for their patience with me

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Kenneth. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceMaintenance

    Reviewed July 16, 2026

    Front door sensor not working, call them, did calibrate through panel but sensor didn’t work. They will send me the new sensor within 7 days.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Darshan. We're pleased to hear about your experience with the service you have received from our team. We are glad to see that you are getting a replacement sent out. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceCoverageTechPriceRates

    Reviewed July 16, 2026

    Liars and thieves! My contract says I can cancel at any time with a 30 day notice. But I just got off the phone and they said I have to buy the entire contract out at the full remaining total...? How is that legal? I then asked if we can lower the price - it's just too expensive and we can't afford it anymore, but they said the only way to lower the price is to extend the contract for a new term...what?? I've been a client for 7 years and they just lost me forever. Absolutely absurd.

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    Response from Brinks Home Security™

    Hello, David. Thank you for taking the time to share your feedback. Although the requirement is a 30 day notice, the account would cancel at the end of the term of the contract. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 16, 2026

    The customer service representative was very helpful and providing the information I needed, which was that my Brinks security system is on Verizon and is not connected to my AT&T home Internet. That was what I needed to know!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Valerie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 16, 2026

    Every interaction with this company is pleasant. Polite, timely, helpful communication and excellent customer service.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Penny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 16, 2026

    Excellent service, most delightful to talk with and most professional in her presentation. I was very glad and most satisfied I had the opportunity to work with her.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Clifton. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 16, 2026

    Georgia was very helpful and very informative. And definitely I will recommend it.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Astrid. We're pleased to hear about your experience with the service you have received from Georgia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer Service

    Reviewed July 16, 2026

    I was given great customer service and my issue was resolved.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Renee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 15, 2026

    The representative that I spoke with was very helpful.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 15, 2026

    Every time I have had to call Brinks for any issue has been a wonderful experience. Every person I have dealt with has been helpful, patient, and truly made me feel like they wanted to help.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Haley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Billing

    Reviewed July 15, 2026

    I’ve been trying to leave Brinks, I’m 80 years old and need to lower my bills. They have overcharged me for years. I’m a senior citizen and they did not lower my bill. Now they tell me I have to come up with $1700.00??? to cancel my subscription with them.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Linda. Thank you for taking the time to share your feedback. We are happy to confirm the details of your contract. Please email us at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceStaff

    Reviewed July 15, 2026

    Absolutely fantastic support received over the phone. Very thorough support received. She guided me through every step including camera setup, network issues, and password reset. I felt so comfortable during all of the steps needed to complete the setup.... Impressive! Thank you!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Russell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer Service

    Reviewed July 15, 2026

    Just want to thank Brinks Home Security for having top notch technical associates. I spoke with Angela in tech. Called back about a different issue and I spoke to…I think Tamara. They were absolutely wonderful smart women. I really appreciate their expertise and kindness.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Adrienne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 14, 2026

    Very easy to work with and helped with every need. Thank You.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    CoverageStaffReliabilityEase of UseTransparency

    Reviewed July 14, 2026

    I reached out to Brink's support for an issue I could not resolve and had an excellent experience with Joseph. After he fixed my issue, he mentioned that my panel needed software updates. His instruction was so thorough that I felt able to handle the next 3 updates so as not to take up his valuable time. Thank you, Joseph, for your knowledge and expertise.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Sandra. We're pleased to hear about your experience with the service you have received from Joseph. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 14, 2026

    The Technician, Keith, was extremely helpful in resolving the issues we had with our system. It was an extremely complex situation, as the system in our home is old and was a combination of wired contacts and wireless contacts. I was very appreciative of his expertise. Also, the tech who assisted me with getting our front door camera up and running again was also knowledgeable, and I was very pleased with his professionalism and level of knowledge as well. Job well done. Thanks.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from Keith. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Camera & VideoStaff

    Reviewed July 14, 2026

    The girl was very helpful and even sent me a video on how to replace battery in motion detector.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jackie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceCamera & VideoPunctuality & SpeedStaff

    Reviewed July 13, 2026

    All installation went well except for the installation of the Front Door Bell camera. Part of the Brinks network was down so the technician could not complete the installation of the doorbell camera. I will need to call and set up another appointment to complete the doorbell installation.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Floyd. We're pleased to hear about your experience with the service you have received aside from the doorbell. Feel free to contact us at your leisure for assistance. – Paul H.

    Customer ServiceSmart Devices

    Reviewed July 13, 2026

    Once connected to a real person the call was great. My connection was dropped many times after pass word verification, before it was not dropped. There was still a longer than necessary delay to have a real person pick up the call.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Dale. We will keep your experience in mind regarding the delays and disconnections. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We appreciate you for being the best part of Brinks Home and improving ourselves with feedback like this. – Paul H.

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    Customer ServiceStaff

    Reviewed July 13, 2026

    Sheila was absolutely amazing. I have been with Brinks for many many years and I cannot tell you how lovely it was to have such great customer service. She is amazing and if she ever leaves there, I’m canceling my account lol.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    TechPriceStaffRates

    Reviewed July 13, 2026

    Agent was extremely helpful in getting me a new contract. I had considered one more year, but the price was much better for a 2year contract. I asked for a yard sign and she ordered me one. Great service and very knowledgeable and kind.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Carole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 12, 2026

    Jasmine fulfilled all of my problems. She was very professional and friendly.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Eddie. We're pleased to hear about your experience with the service you have received from Jasmine. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Timeliness

    Reviewed July 12, 2026

    I was nervous about moving, but they made it so easy. I let them know when and where we were moving and someone was there the same day we were moving and set up for us!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Emily. We're pleased to hear about your relocation experience with the service! It is great to hear stories like this. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 11, 2026

    Excellent customer support! My representative (Daniel) was excellent and knowledgable in assisting me with my issue.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Shannon. We're pleased to hear about your experience with the service you have received from Daniel. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceTechPriceMaintenanceStaff

    Reviewed July 11, 2026

    Rep hung up on me during the call. I was contesting a charge for a second visit to my home by service tech necessary because the first person who came to fix the newly installed system - by his own admission - did not do it properly the first time - and in the middle of the call the rep hung up without warning. It is clear that your company believes itself above accountability and does not care if it loses customers along the way. If I hadn't invested in the new system already, I would find a new company. Paying seventy dollars a month to a company for a system that breaks down is not a company or a safety system that I can trust.

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    Response from Brinks Home Security™

    Hello, Howard. Thank you for taking the time to share your feedback. We are sorry to hear there was a break in your connection over the phone. We do not wish our customers like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of what is happening with your system and your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed July 11, 2026

    I've been waiting on a call back from a supervisor for over 1 week now regarding my contract. Our cameras do not work and we continue to pay for a service which we do not receive. This is unacceptable and will be escalated for sure!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Laron. Thank you for taking the time to share your feedback. Although cameras are self-monitored, we do not wish our customers like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of what is happening with your cameras and your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Staff

    Reviewed July 11, 2026

    Peter (tech support) was outstanding! He patiently helped us with a technical problem and solved it.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Lance. We're pleased to hear about your experience with the service you have received from Peter. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 11, 2026

    She very helpful, understanding and patient. Thank you.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Esther. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 10, 2026

    Had a great experience with the customer representative Ms. **. She courteous and kind. Will to listen and help.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Kevin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed July 10, 2026

    Great customer service and attention to my needs! Alex understood my situation and worked to help build a package to transfer to my new home.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jill. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaffResolution

    Reviewed July 10, 2026

    I was so pleased with the help I just received. The customer service rep was so patient in helping me resolve my issue. Glad I switched to Brink!!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from our team. We excited to hear that you switched over! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 10, 2026

    PAIGE WAS OUTSTANDING!!! I'm glad I was able to speak to her instead of the AI. I had a few issues that needed to be addressed. From the moment I was in touch with Paige, she stuck with me for over an hour until all my issues were resolved. She was patient, humorous, warm, and extremely knowledgeable. I didn't realize we were on the phone for as long as we were until we hung up, that's how professional she was!! I hope if I ever need assistance again, Paige would be the one to assist me. 10 STARS!!!!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, MArtha. We're pleased to hear about your experience with the service you have received from Paige. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 10, 2026

    Awesome personality, outstanding performance, helpful and knowledgeable and also friendly.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Sylvia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 10, 2026

    The representative was very helpful, professional, and courteous. He took the time to answer my questions and made sure I understood the next steps regarding my refund. I truly appreciate his excellent customer service. Thank you.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Petrina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaffBilling

    Reviewed July 9, 2026

    The representative was very nice. She, listened to my concerns, and looked up my account. After a few minutes she explained my payments for my account. She helped me see how my payments were made on my account. She was patient, making sure I understood, and asked if she had answered my question to my satisfaction. I told her she did good, because she helped me understand my billing cycle. I thanked her for her kindness, and her patience for talking to senior customers. I realized some customer service workers do not have the patience to talk to older customers, and do not care if we understand. This young person put me at ease, and made me feel she would stay on the line until I understood. I thanked her for showing me how to read my bill, and for her time. I always have good reps when I call for help, they always put me at ease, and they always make me smile.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceTechStaff

    Reviewed July 9, 2026

    I called to get answers to my contract. The woman was very calm and helpful.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaffTransparency

    Reviewed July 9, 2026

    Had a good phone call. Issues were attended to with detailed explanation and I was very much satisfied with my interaction with the customer service representative. Wish I could get him another or someone as good as he is with detailed information and explanation.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Paul. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 9, 2026

    The customer service was great. This lady was the best ever. Really nice, friendly. Help a lot.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Gladys. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceCamera & VideoPunctuality & SpeedReliabilityTransparency

    Reviewed July 9, 2026

    Updated on 07/17/2026: The alarm monitoring is pretty good. The camera and recordings has a lot to be desired. The cameras pickup objects outside of the identified zone. I tried several times to get it corrected with their technical team. After waiting a couple of days to have a tech call me back. I was assured the issue was resolved. The next car to go by got picked up again. The doorbell camera is flat out trash. It does not pickup people approaching the door. The delivery person is at the door standing up after dropping off the package before the recording starts. I am so frustrated with them I am putting up ring cameras.

    Original Review: The video features are not meeting expectations. I am not happy with the performance of the video. I’m to the point where I want to remove it from my account.

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    Response from Brinks Home Security™

    Hello, J. Thank you for taking the time to share your feedback. We do not wish a new customer like you to remain with an experience like this and we are happy to assist you with these concerns. How were you expecting it to work in comparison to how it currently works? Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServiceCamera & VideoTechMaintenanceStaff

    Reviewed July 9, 2026

    I spoke to an extremely helpful representative named Sheila. I think she said she's in Texas. I explained a problem with my driveway camera. Someone tried to break in and my camera didn't go off. I was angry and upset. Sheila was sympathetic then took immediate action to set an appt for a tech to come check my camera, and install an additional camera with a spotlight. By the time we finished talking we were laughing. She said she was stressed when she answered my call, and she thanked me for making her day better! I'm a senior citizen and depend on my security system, I was considering cancelling my service. Instead, thanks to Sheila, I've extended my contract a year.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Pat. We're pleased to hear about your experience with the service you have received from Sheila. Its wonderful to hear how well you both connected and everything ended in a positive result. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceTechStaff

    Reviewed July 8, 2026

    Your customer service/technical service department employees, i.e. Ray, were so very helpful in renewing my contract for the next two years. Thank you to all of them.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Barbara. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 7, 2026

    She listened, was thorough and a joy to speak with.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Chip. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceCamera & VideoStaffBilling

    Reviewed July 7, 2026

    Paticia was very good and helpful, and she is not the issue and did her job. What happened to me should be escalated. I would like to get an email address to for the Vice President of Customer Service. I cannot add a receipt due to fact I did not get one. No copy of billing. Thank you for recording the conversations. I would love you to hear what was discussed today.

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    Response from Brinks Home Security™

    Hello, Dwight. Thank you for taking the time to share your feedback. We are happy to assist you with your concerns. Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    TechSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed July 7, 2026

    Today is July 6th. Last Thursday, July 2nd, two guys came to our house wanting us to change our security system provider to Brinks. The following are things they assured me:

    1. Monthly charge would remain the same I'm currently paying. I asked repeatedly and they said NO repeatedly several times. THIS WAS A LIE: My monthly charge increased $6.47. Over the 60 month contract, this amounts to $388.20.

    2. They would stop the bank draft on my current company. I signed a digital document on their tablet to authorize this. LIE: They did not do this and the bank draft came out today for the company I no longer use. So this month I'm paying for two security systems and one is no longer working or connected.

    3. I was told they buy out my remaining contract with the old company. ANOTHER LIE: I was told today if I cancelled my current contract, I would have to pay over $1600.00. I was informed today that I cannot break the contract with Brinks because it had been over 3 days. Well, today is the 3rd business day. I guess they count the 4th of July weekend.

    I'm stuck with Brinks. I would not recommend doing business with them. They lie, cheat & use deceptive sales methods. Unfortunately I took it hook, line & sinker.

    I wish I could submit this without even 1 star.

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    Response from Brinks Home Security™

    Hello, Milton. Thank you for taking the time to share your feedback. We do not wish a new customer like you to remain with an experience like this and we are happy to assist you with these concerns. Please email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Resolution In Progress
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    Staff

    Reviewed July 6, 2026

    The agent listened to my concerns and addressed them politely and professionally.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Bryan. We're pleased to hear about your experience with the service you have received from our team being able to professionally address your needs. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer Service

    Reviewed July 6, 2026

    Great Customer service and support!! Well done! Thank you!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Annette. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 6, 2026

    I was helped by Mrs. ** and she was wonderful. I have been having a few issues about my devices and she heard my frustration and was able to schedule someone to come look at my system. I had a few bad experiences before her so I hope her higher ups can see this and they give her a raise for amazing customer service.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Brittany. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 6, 2026

    Excellent customer, service friend, friendly, with a knowledge of providing information to the customer.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Nash. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 6, 2026

    Destiny was very helpful and very very nice. She didn't rush me. She helped me with which pieces need batteries. She went the extra mile.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Candace. We're pleased to hear about your experience with the service you have received from Destiny and taking the extra time to ensure you had everything resolved with the batteries. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Contract & TermsPriceStaffEase of UseHonesty & Transparency

    Reviewed July 6, 2026

    Cancelled service today and the representative was absolutely wonderful. What I did not like was when I cancelled to find out Brinks had charged me for the equipment install yet they only installed the panel and left the old ADT sensors on all the windows and doors. That seems very shady to have a company charge you for items that were not installed and act like it is my fault for not keeping them honest!

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    Response from Brinks Home Security™

    Hello, Erik. Thank you for taking the time to share your feedback. We do not wish for our customers like you to remain with an experience like this. We are happy to assist you with these concerns and review your account to better understand the terms and conditions. Feel free to email us with the details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Staff

    Reviewed July 6, 2026

    We are EXTREMELY impressed and thankful for Joseph's assistance with our system this morning. He is very knowledgeable, courteous, and professional. We are so happy you have such an outstanding employee such as Joseph. He deserves a RAISE. Thank you for the opportunity to communicate our 100% satisfaction with Joseph.

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    Response from Brinks Home Security™

    We love to hear feedback like this! Thank you for taking the time to share this, Marshall. We're pleased to hear about your 100% satisfaction experience with the service you have received from Joseph! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed July 6, 2026

    Jamela (sp?) was incredibly patient, kind and persevered throughout the call, finding a solution for every situation I was having difficulty with, today. I’m a new customer and there were so many things left unexplained by the installer, but I was confident the product was far and above what we had been used to with ADT! It’s light night and day in quality. She’s a credit to your customer service department!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from Jamela and helping you acclimate to the new system and service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    StaffResolution

    Reviewed July 6, 2026

    He helped me resolve the problem I was having with a motion sensor.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jeanine. We're pleased to hear about your experience with the service you have received from our team to assist with troubleshooting. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    PriceStaff

    Reviewed July 6, 2026

    Chris was helpful in solving my problem of being charged twice in one month.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Nancy. We're pleased to hear about your experience with the service you have received from Chris and resolving your billing concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceBillingRates

    Reviewed July 6, 2026

    I was told to call within a certain timeframe to make sure my rate would not go up which indeed I did on July 1 called free rate and was locked in, but then I get my bill and my bill was raised. Not happy and I’m canceling account.

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    Response from Brinks Home Security™

    Hello, Carie. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to assist you with your billing concerns. Please keep in mind that any changes made to the account takes one bill cycle to take effect. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Staff

    Reviewed July 5, 2026

    The last person that helped me was amazing, smart, and know her job well.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Timothy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed July 3, 2026

    My request was taken care of very easily. Thank you!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Alex. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Camera & VideoStaff

    Reviewed July 2, 2026

    I spoke with Stephanie and she did a magnificent job with helping me reconnect my doorbell camera.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Joseph. We're pleased to hear about your experience with the service you have received from Stephanie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 2, 2026

    Being a customer of Brinks for many years, but I have never used the Brinks Apps for my needs. Although being pretty good at using the computer, creating my account, username and password with many steps was quite complicated and confusing. I was assisted by a rep. from Brinks. With his knowledge, experience and patience, I was able to go through the whole process to have my account set up finally with Brinks Apps.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Joseph. We're pleased to hear about your experience with the service you have received from our team getting set with the app. The app can be more efficient for daily use, even away from home. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed July 1, 2026

    I've used Brinks for my security for over 10 years. I find them to be knowledgeable, efficient and easy to work with when needed,

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Lucille. We're pleased to hear from a 10+ year customer's experience with the service you have received from our team through your time with us. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Punctuality & SpeedStaff

    Reviewed July 1, 2026

    The gentleman I spoke to was very patient and kind. He listened to all my details… Of which there were a lot. He offered several suggestions and we came up with some temporary solutions. He was also able to schedule a service appointment for me. So ultimately, I would say all my immediate needs were answered and the service appointment should take care of the ongoing issue

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Lucy. We're pleased to hear about your experience with the service you have received from our team taking the time to listen and target your concerns with valuable solutions. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed July 1, 2026

    I made a large payment over the phone today. I need the receipt. I asked the representative when I would have it and she told me it would be in my email within a few minutes. That was 2 hours ago -- still no payment confirmation. Looks like I'll have to call (again) and wait on hold (again) to get what I need.

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    Response from Brinks Home Security™

    Hello, Ryan. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. The next time you have a change reach out, we can provide a confirmation number for the over the phone payments. -Paul H.

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    Customer Service

    Reviewed July 1, 2026

    Great customer service! Needed to upgrade our system and all it took was a phone call.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Shelly. We're pleased to hear about your experience with the service you have received from our team to setup your upgrade. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed June 30, 2026

    The man that helped me was the best. Was very nice and helpful.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Punctuality & SpeedStaff

    Reviewed June 29, 2026

    Super helpful. Waited till the issue was fixed patiently. Made sure all cameras, sensors and doorbell rings were working properly.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Julia. We're pleased to hear about your experience with the service you have received from our team and making sure your system was in top condition. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 29, 2026

    My representative on the phone was very nice and helpful. She helped reset my alarm after it had triggered accidentally.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jennifer. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffReliability

    Reviewed June 29, 2026

    I had scheduled a Brinks installation which included wired window sensors. I confirmed my installation order was correct so that the technician would have all the correct equipment ready. During that process the sales manager Michael U. let me know that the install technician’s field manager refused to allow the install. He insisted they would not install wired window sensors, only wireless - when we already have the wires in the windows and each successfully tested just fine (we only need the sensors since we recently replaced all of our windows). So Javier, the Market Manager in North Texas, should be fired for refusing to install the equipment I ordered for installation. His technician Shawn already told us on the first visit (when he didn’t have the right equipment) that all wires tested fine and a wired system could be installed once they return with the correct equipment.

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    Response from Brinks Home Security™

    Hello, Meredith. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your equipment concerns, should you still have any questions. Depending on the wired zones installation design, remodeling can render them ineffective, and possibly effect other zones if connected. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance with your request. Thank you. -Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed June 29, 2026

    When I called the Brinks number, I expected a long wait; however, the rep came on the line almost immediately. She was absolutely wonderful!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    CoverageTech

    Reviewed June 29, 2026

    Five-star service today with Caesar! He listened, found the problem and fixed it. Brinks exceeded every expectation and I even extended my contract.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, DeWann. We're pleased to hear about your experience with the service you have received from Caesar providing a clear and swift solution for your concerns and we are excited to hear that you are a committed customer. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 29, 2026

    Our customer service rep was excellent. He was able to help walk me through having to end my service due to financial changes within our home. He was genuinely concerned and showed compassion in dealing with our situation.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Dawn. We're pleased to hear about your experience with the service you have received from our team regarding your cancellation request. We hope to be able to serve you again in the future and wish you and your family the best going forward. Thank you. – Paul H.

    Customer ServicePunctuality & SpeedMaintenanceStaffBillingReliabilityEase of Use

    Reviewed June 29, 2026

    Terrible customer service, equipment fails frequently and they use third parties companies that come to your home and cannot fix the problem. My alarm system was inactive due to late payment and Brinks and the third party company did nothing to help when my alarm went off and wouldn’t cut off, the loud sound was driving me and my family crazy and brinks would do nothing about it. All they were concerned with is a payment smfh. I had to rip the panel off the wall to get it to stop. When I get through this, never again with brinks.

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    Response from Brinks Home Security™

    Hello, David. Thank you for taking the time to leave a review. We do have partners that complete repair requests but we also guarantee each visit for 30 days in case of persisting issues. We are happy to address your equipment concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Punctuality & SpeedStaff

    Reviewed June 29, 2026

    Everything went very smooth. Very courteous and knew our history and completed everything Quickly. Operator was informative and well versed in the systems.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Jo Anne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Timeliness

    Reviewed June 29, 2026

    Had an odd problem. My life alert pendant came apart. After a few tries, was able to order a replacement. Since it needed to be installed, I also asked for an installation of the carbon monoxide detector which had gotten outdated. All arranged for the same day.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Susan. We're pleased to hear about your experience with the service you have received from our team to help arrange the repairs for your pendant and carbon monoxide sensor. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    PriceStaff

    Reviewed June 29, 2026

    The young lady I spoke with, I think her name was Jennifer was kind and very professional. She offered me several choices and did what I asked her to do understanding that cost was my reason to cancel.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Maureen. We're pleased to hear about your experience with the service you have received from Jennifer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed June 29, 2026

    The representative was very helpful and patient with me.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Azelda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    CoverageStaff

    Reviewed June 29, 2026

    Had to replace a window sensor. YouTube was informative, but I could have never done this without the Brinks technician's help. The programming was the most difficult and confusing part, but this tech had me fly through the whole process. Very grateful!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, George. We're pleased to hear about your experience with the service you have received from our team and making the steps fly by! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    MaintenanceStaff

    Reviewed June 28, 2026

    Our doorbell was not working. The rep that helped name was Norma I think. She did a great job and was very patient as we tried several things before we found a solution.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from Norma. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceCamera & VideoStaff

    Reviewed June 27, 2026

    The customer service representative was very efficient and was able to solve my problem in a short period of time. However, I was not happy to find out there is an additional fee to access my system on-line. Even worse, I was not informed about this until I couldn't arm my system while away.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Edwin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 27, 2026

    Technician on the phone was patient and explained how to change battery on detector. I was unable to use the ladder, but my wife was able to remove it from the wall (with difficulty) and we could remove the dead lithium cell and buy a replacement. Given the guidance to reset the tamper alarm, she remounted it, and now it works fine.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team to help resolve the battery swap issue with the sensor. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed June 27, 2026

    Kimberly was great and patient. She explain each step and made it easy to get my cameras up and running!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Valerie. We're pleased to hear about your experience with the service you have received from Kimberly regarding your camera troubleshooting. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 27, 2026

    Javier was so calming & knowledgeable when I was far from that! Aging certainly makes me anxious when I must do a task out of the ordinary. My motion detector battery was low & he very politely walked me through getting batteries changed & to test my alarm. I truly felt a weight lifted off my shoulders after talking to him. I cannot say enough how grateful I am for him. Customer service is very good. Thank you.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Kathleen. We're pleased to hear about your experience with the service you have received from Javier and with his personable support helping you resolve the battery problem and taking the wight off of something you are not as familiar with. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Staff

    Reviewed June 27, 2026

    With the help and assistance of Mike the tech representative, I was able to successfully add a new sensor and magnet to my Kitchen sliding glass door. Mike was very thorough and patient and made sure I was able to complete the job. Kudos to Mike and Brinks home security.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Pat. We're pleased to hear about your experience with the service you have received from Mike being able to walk you through adding a new sensor on your sliding door. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed June 27, 2026

    I had a different system and changed to Brinks about 5 years ago. I can't praise Brinks enough. I use the system every day at home, away or many miles away, It gives me great feeling of safety and security. The installation, support when I have a question, the agents are all super. I know I can trust Brinks to stand by their product.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Audrey. We love to see how safe and secure you feel everyday and making the best use of the system each day. We are proud that our team has provide you with a 5-star rated service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 26, 2026

    I called today to discontinue service. I spoke to a wonderful woman who was very kind and understanding. I appreciate all her help in getting done what was needed.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Chris. We're pleased to hear about your experience with the service you have received from our team. We are sad to see us parting ways, but we look forward to serving you again. – Paul H.

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    Customer ServiceStaffRates

    Reviewed June 26, 2026

    Issues resolved and customer service representative was patient. He was genuinely interested in resolving several concerns.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Adam. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2026

    Fantastic customer service. I am a bit slow in technology at my age and my representative was slow and patient throughout solving my issue.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & Speed

    Reviewed June 26, 2026

    It is the worst security service around. I have waited for over a month to get my system back up and operating properly. There is no such thing as customer service. They say they are monitoring, for which I was paying; yet no one has ever contacted me regarding my being out of service for this entire 39 days.

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    Response from Brinks Home Security™

    Hello, Carol. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and are happy to assist you with your system issue. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    MaintenanceStaff

    Reviewed June 26, 2026

    The agent helped me bypass the broken glass sensor so that I could work on it.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Alan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceContract & TermsCoverageTechSales & MarketingPriceMaintenanceStaffReliability

    Reviewed June 26, 2026

    I am writing to formally express my deep disappointment and dissatisfaction with Brinks Home Security. What was promised to be a seamless transition has turned into one of the worst customer service experiences I have ever encountered. First, the sales representative who signed me up made a specific commitment to handle the cancellation of my previous home alarm system. That promise was never fulfilled, leaving me to deal with the fallout on my own. Second, during installation, the technician failed to install new sensors entirely. Instead, he reused old sensors from my prior alarm system without even replacing the batteries. This is completely unacceptable for a company that is supposed to provide reliable home security.

    Third, as a direct result of this substandard installation, I have experienced numerous false alarms in a very short period of time. Rather than sending a technician to properly diagnose and fix the problem, your team attempted to sell me insurance on equipment that does not even belong to Brinks sensors that were carried over from my previous provider. This felt deceptive and predatory. Finally, when I escalated my concerns to a supervisor, she informed me that I am locked into a 5-year contract and that canceling would cost me $1,000.00. I requested that she email me a copy of my contract so I could review the terms myself. That email was never sent. The continued pattern of unmet commitments from multiple levels of your organization is deeply troubling. I switched from ADT to Brinks in good faith, and I regret that decision entirely.

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    Response from Brinks Home Security™

    Hello, Elizabeth. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and we would be happy to review this for you and find a way to help resolve this matter. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance. Thank you. -Paul H.

    Customer Service

    Reviewed June 26, 2026

    Best customer service and value around. We've been so happy with our service and everyone that we speak to for issues.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Michelle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceSales & Marketing

    Reviewed June 26, 2026

    Sales and INSTALLATION and Customer Service were great…. I chose not to continue the service within the first three days. Because the commitment was too long for my budget. Cancellation was not an issue.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Timothy. We're pleased to hear about your experience with the service you have received from our team from installation to cancellation. We are sorry to hear that the initial term was too long for comfort. We wish you the best going forward. Thanks for trying us out! – Paul H.

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    Customer ServiceStaffTimeliness

    Reviewed June 26, 2026

    I was very grateful to be able to speak with a person when I called for help! Destiny worked with me to discover the problem and arranged for a tech person to come to the next day to hopefully resolve the issue.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Marilyn. We're pleased to hear about your experience with the service you have received from Destiny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 26, 2026

    Technical phone representative was extremely helpful and great to deal with in support.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Tamara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 26, 2026

    Excellent customer service. Answered all my questions. Would highly recommend Brinks.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Kensey. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

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    Customer ServiceCoverageSales & MarketingOnline & AppStaff

    Reviewed June 25, 2026

    The lady was amazing. I haven’t had customer service like that anywhere in a long time. She was very helpful and went beyond to help me install the app and made sure I understood what I was doing. She also told me how to send a certificate to my homeowner’s insurance to get a discount

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Barbara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 25, 2026

    Bricala is a fantastic customer service representative. She was very pleasant, a great communicator, and very thorough. She is a great team member!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from Bricala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed June 25, 2026

    Called to cancel my service, but the Brinks customer service rep I talked to did a great job identifying each issue and spent time to correct them. So, because of her, I'm staying with Brinks. On a side note, the time it takes to get an appointment with Brinks is terrible. If I need a technician to come out to fix sensors etc it's 4-6 weeks out. That doesn't work when a sensor is setting off my alarm in error every night. Brinks will need to have better technician response times if I'm going to stay with them long-term.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Shawn. We're pleased to hear about your experience with the service you have received from our team. We are always working diligently to keep up with the higher demand. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 25, 2026

    My Representative was very knowledgeable of her job, excellent customer service and detailed all my concerns.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Joni. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed June 25, 2026

    Friendly, and precise information provided by the representative.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed June 25, 2026

    The support provided was not only timely but excellent as well! Thanks for the assistance!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Leonard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.

    Staff

    Reviewed June 25, 2026

    Michael in tech services was very helpful, very patience. I have not had the best with Brinks. Having Michael helping me yesterday gave me back a little more Faith in Brinks.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Mary. We're proud to hear about your experience with the service you have received from Michael and restoring faith in us. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again future. – Paul H.

    Punctuality & SpeedStaff

    Reviewed June 25, 2026

    The representative was very patient and professional in assisting me in our cancellation. She understood the necessity to cancel was based solely on us selling the property. She tried giving us an option of transferring over the services to the new owners to avoid any penalties for early cancellations, but we opted not to do that. I was very pleased with the services she provided. It was nice speaking to a person that was kind and well spoken. She is definitely an asset to the company.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Laura. We're pleased to hear about your experience with the service you have received from our team regarding your cancellation request. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again future. – Paul H.

    Customer ServiceCoverageSales & MarketingStaffBilling

    Reviewed June 25, 2026

    Spoke with Ray ** concerning getting the most recent invoice verifying services are active. He told me I should receive it in a day or two. If I don’t receive it, then for me to call him back. He gave me his extension to speak directly with him. He was very polite and nice. I did appreciate his help. He also informed me that I would be getting a discount for the next 20 months on my bill. By getting this information, I will also retain the discount on my homeowner's insurance by having my home covered by your company. So this call was very important for my finances. Thank you for your help, Ray.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Shirley. We are honored to hear about your positive experience with Ray and his attentive approach to addressing your concerns. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. – Paul H.

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    Staff

    Reviewed June 24, 2026

    Very helpful and very patient. Thank you very much.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Stephen. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come.

    Staff

    Reviewed June 24, 2026

    Denise was professional and helped me with all my issues with my Brinks system.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Joseph. We are pleased to hear about your positive experience with the services you have received from Denise. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed June 24, 2026

    Terrible! I was talked into agreeing to a 25 month "contract" last week. The agent that I spoke with was all to nice and professional. That's how they act while they lure you back in, as I was calling to cancel my service altogether, and they second they had you, then their customer service ceases to exist! I was advised that I'd be receiving a confirmation email about the 25 month contract in 24 to 48 hours from the day that I agreed to it, which was on 6-17-2026. Never received anything.

    I called back again on Monday June 22nd and the person that I spoke with said that with the holiday that we had last week, we were still within that 24 to 48 business hours and I should be getting that email by the end of that Monday. That Monday came and went, then Tuesday came and went, then today Wednesday June 24th I had to once again carve out time that I don't have, from my very busy and demanding schedule to call Brinks yet again and advise that I have not received anything.

    The person that I spoke with was AWFUL, to say that she sounded like a robot is a colossal understatement. She could not care less my concern and the fact that it has been well over the timeframe I was advised to receive the email, and I had not received anything yet. This person instead had the audacity to say that she'd put in another request to have this email sent to me, and that once again, I needed to wait another 24 to 48 hours....The audacity! I lost it... I could not believe how cavalier and indifferent she was about this whole situation and the huge inconvenience this was causing me.

    I requested to speak with a supervisor. It was not until I spoke with an actual supervisor that I received the help that I should have received from the front line call center agents. To have to request a supervisor because the customer service agents don't care to do their jobs and help customers, and instead, are just there to collect a paycheck is abhorrent! I immediately regret my decision to agree to a 25 month contract with Brinks, I should have cancelled my service with this company last week when I called to do precisely that, instead of letting some woman talk me into signing another 25 month contract. Slimy business model to its finest! I am truly disgusted! I will NOT be recommending this company to anyone!

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    Response from Brinks Home Security™

    Hello, Ana. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this and apologize for the inconvenience in the delayed documentation. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Camera & VideoMaintenanceStaff

    Reviewed June 24, 2026

    Over 4 hours to connect your bell. Lady was very nice and patient. Outside camera after an hour still not working. Can't afford $250

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Sondra. We're pleased to hear about your experience with the service you have received from team member. If you are still needing assistance with resolving your camera concerns, feel free to contact us by email at socialmedia@brinkshome.com and we will see what other options we can offer to you. – Paul H.

    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2026

    I called the support number today to report an item that was mailed to me in early May, but never was delivered to the address. Luke was very understanding and tried his best to find a solution. He transferred me to Tamakka, who is a top notch specialist for solutions to customers! Thanks for listening to my concerns and finding solutions! Thank you!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Jacqueline. We're pleased to hear about your experience with the service you have received from our collaborative team work. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 24, 2026

    I had an excellent customer service experience. She was pleasant to speak with, very knowledgeable, and took the time to answer all of my questions thoroughly. She explained the available options clearly, helping me understand what would work best for my situation. She also made changes to both of my accounts and ensured everything was handled correctly. I truly appreciated her patience, professionalism, and willingness to help. Outstanding customer service!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Fernando. We're pleased to hear about your experience with the service you have received from our team. It is also wonderful to hear that we could help with both of your accounts. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2026

    Tracy went above and beyond helping me. She was so helpful, professional and very knowledgeable. She made sure it was done right and even waited and made sure I tested the system before leaving the phone call. Excellent customer service!!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Brooke. We're pleased to hear about your experience with the service you have received from Tracy. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    TechBilling

    Reviewed June 23, 2026

    Brinks started out fine but I have had not it issues with the equipment, support and billing. When my contract expires I will drop them in a heart beat.

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    Response from Brinks Home Security™

    Hello, Ron. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to re-address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 23, 2026

    Horrible customer service. After waiting weeks for an appointment on June 23, 2026, while on a trip, returned home for the appointment window was 12-5pm. Since it had happened before of their no-show on time, I called and requested an updated time, the customer service rep answer was, the call does not have a technician assigned yet, please call back, I again called back an hour later, the same answer, I called at 5 pm and their response was, we need to reschedule it. "we are not sure why a technician was not assigned to the call." I can reschedule for July. Are you serious, I rushed home for the appointment, lost 1/2 day waiting, called three times for an update, There is too many alarm companies that have better customer service.

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    Response from Brinks Home Security™

    Hello, Rosie. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We truly apologize for the inconvenience with the appointment. We are happy to address this, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed June 23, 2026

    On the day of the installation the technician stayed until I had all of my problem solved. After that day I couldn't get service for nothing. We had an appointment to fix a bunch of zones that weren't working and on that day the technician didn't show up due to medical reasons I guess. They rescheduled for a month later. I can't wait for my contract to run out.

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    Response from Brinks Home Security™

    Hello, Spa. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to address your concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Staff

    Reviewed June 23, 2026

    I had a very pleasant experience with a Brinks employee this morning. Being a senior customer, I need help from time to time. Today was my lucky day. The gentleman that helped me couldn’t have been more polite and helpful. What a joy to be helped by someone like him. I wish I knew his name but I didn’t know when he told me his name that I would want to thank him and pass on to others how patient and kind he was. Thank you. I hope next time I need help, I will get to talk to you again. Brinks, thank you also.

    Patsy **

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Patsy. We're pleased to hear about your exceptional experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed June 23, 2026

    The customer service rep that we worked with understood the delicate nature of the situation; having elderly parents on a fixed income that needed system upgrades to maintain service and monitoring. She was able to offer discounts and coupons that reduced the cost 90%. Thank you very much!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Quinae. We're pleased to hear about your experience with the service you have received from our team and congrats on your huge discount for the upgrade. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServicePunctuality & Speed

    Reviewed June 23, 2026

    Gail was very quick in attacking my issues with explaining all the details of my concerns. Very nice individual that if I could I'd request her every time I call...

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, David. We're pleased to hear about your experience with the service you have received from Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaffResolution

    Reviewed June 23, 2026

    Naisha is a great team player at Brinks. She patiently listened to my problem, and resolved it very rapidly. She is very knowledgeable as reflected in my interaction with her. Strongly recommending her due to her great focus, team spirit, and customer 1st attitude. Brilliant work Brinks.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Amar. We're pleased to hear about your 5-star experience with the service you have received from Naisha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceSales & MarketingStaffBilling

    Reviewed June 23, 2026

    I am deeply dissatisfied with the customer service I received from Brinks' personnel while trying to resolve a billing issue. I was on the phone with several different departments for 3+ hours trying to get someone to understand the issue and come up with a resolution. It was ridiculous having to explain my situation over and over again to only have the individuals transfer me to another department that had no clue as to why I was being transferred. I am a former Brinks customer and very disappointed in the lack of customer service that now exists within Brinks.

    In addition, Brinks is currently offering "promotions" on certain equipment and/or services. I was also calling to discuss these promotions to see how I could potentially add these discounts to my new service I am getting installed. I was told the promotions were not applicable to my new order even after I read the details about the promotion and I clearly qualified. When I requested to speak to a supervisor, I was either connected to an entirely different department or told I didn't qualify. Brinks - you need to do better with your customer service and review my order to reevaluate your promotions!

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    Response from Brinks Home Security™

    Hello, Kathy. Thank you for taking the time to share your feedback. We do not wish our customers to remain with an experience like this. We are happy to address your these concerns. Feel free to email us with details of your account at socialmedia@brinkshome.com for further assistance. -Paul H.

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    Punctuality & SpeedStaff

    Reviewed June 23, 2026

    Very happy with the technician, knowledgeable and fast. I have been with Brinks for years and trust them with my security.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 23, 2026

    I was able to get everything I needed taken care of by both a customer service representative and The AI assistant online.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Roberta. We're pleased to hear about your experience with the service you have received from our team and virtual assistant. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaffResolution

    Reviewed June 22, 2026

    My experience with the representative was very pleasant. Great customer service leading to customer satisfaction. Thank you for hearing my complaint and helping to resolve it.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 22, 2026

    I feel so bad because I can't remember if it was Jason or Justin but the gentleman that helped me was amazing.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Broady. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 22, 2026

    The on-call tech, Nathan, was friendly, knowledgeable, and showed patience while taking my questions.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Regina. We're pleased to hear about your experience with the service you have received from Nathan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceCamera & VideoTechRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed June 22, 2026

    Well... I've been with them for 2 years and what they told me when I signed my contract it was 2 years and I called to cancel my service and they said I had 3 years contract, which is a misleading information, customer service is awful and a nightmare every time. Their cameras are not working which is ridiculous paying for a service I did not received, my husband is been on the phone for 2 hour and a half and they just hang up on him. I will contact customer affairs department to let them know the situation. So disappointed.

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    Response from Brinks Home Security™

    Hello, Rocio. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your equipment and service concerns, should you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed June 22, 2026

    April was great! Quick and helpful! I only had a short lunch break to make changes and she was able to assist!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Amanda. We're pleased to hear about your experience with the swift service you have received from April within your time contsraint. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 22, 2026

    I have been with Brinks for a very long time, I have had so many nice experiences each time, "Rayette really took care of my needs, which shows that she really cared. When you find service like this you look no further." Brinks thank you all for being there for your customers.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Patricia. We're pleased to hear about your experience with the specialized service you have received from Rayette. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    CoverageStaff

    Reviewed June 22, 2026

    Liberty did such a great job and helped me fix my issue.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Belinda. We're pleased to hear about your experience with the service you have received from Liberty. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    CoverageMaintenanceStaff

    Reviewed June 22, 2026

    I had an issue with my medical device and the woman I spoke with was very patient and pleasant. I am not tech savvy so she walked me thru the process to fix my problem. I was really grateful.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Barbara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Reliability

    Reviewed June 22, 2026

    Great troubleshooting of technical issue and acceptable resolution.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, David. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Honesty & Transparency

    Reviewed June 22, 2026

    I reached out within my 3 day window to cancel my policy before it was in effect. I was assured they cancelled it, but they refused to send any confirmation. I asked several times and they declined every time. I am worried I am getting lied to and they are stringing me along until after my 3 day window to cancel is up.

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    Response from Brinks Home Security™

    Hello, Andrew. Thank you for taking the time to leave a review. We are sad to learn that service did not work out as planned. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you still have questions. Please note that the cancellation process is 30 days and we do mail a letter as confirmation at the end of this period. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Punctuality & SpeedStaff

    Reviewed June 20, 2026

    The representative was courteous and knowledgeable and able to resolve my problem quickly. Exactly why I keep Brinks as my alarm company.

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Bill. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.

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    Customer ServiceStaff

    Reviewed June 19, 2026

    The customer service representative today was great. Super personable and answered all my questions.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Ryan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaffBilling

    Reviewed June 18, 2026

    I had a wonderful customer service experience from April. Who heard me out and showed empathy to my situation. She was able to help me resolve my billing issues with ease.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Adrian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaffReliability

    Reviewed June 18, 2026

    My alarm went off someone kicked my door open and Brinks never called the police. I call their customer service and they said if we call the primary number and don't get a answer we call the police. So when I asked then, "Why didn't you?" the representative had no answer and told me thanks for calling and disconnected the call. So if you want to keep your family safe don't use brinks

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Joe. We hope this message finds you well. We understand that experiencing a break-in can be a distressing situation. Please let us know if your security system was armed at the time. Kindly email us at socialmedia@brinkshome.com with your account information, a detailed description of the incident, and the best contact number to reach you. We will review the matter promptly once we receive the required details. – Paul H.

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    Customer ServiceStaff

    Reviewed June 18, 2026

    I was having problems with my sensor, called in, got a technician and very courteous and helpful in my problem. Took a few minutes but he got things all figured out and got right to the problem and fixed

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Raymond. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceCoverageSales & MarketingOnline & AppStaff

    Reviewed June 18, 2026

    I had the best experience with Paige from Dallas, TX at Brinks home help line. I think it truly is the best help experience I’ve had with any company or website. She answered all my questions and said she wasn’t going to hang up until we had solved everything. She coached me while I went to the App Store to download the correct Brinks Home App, then showed me some shortcuts to use. She told me how to download the Insurance certificate and explained what happens if an alarm actually goes off. I can’t recommend her highly enough. Plus, she was polite and cordial throughout. She is a great representative for your company.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Barbara. We're pleased to hear about your experience with the service you have received from Paige. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 18, 2026

    Customer Support has been excellent. The agents that I have dealt with have been pleasant to talk to and extremely helpful.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 17, 2026

    Your tech-support I wish I could remember his name was very patient and helpful. I had to upgrade my router and modem so I had to. Reinstall three cameras with the new Wi-Fi password. It took an hour and 20 minutes while the gentleman on the phone walk me through everything. I really appreciate it. I’m a 67 year-old grandpa and not to tech savvy, but we got it done. Kudos to him.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Arthur. We're pleased to hear about your experience with the service you have received from our team to help you with your cameras. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 17, 2026

    Mikael was a great help. Friendly and knowledgeable.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Ronald. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceReliability

    Reviewed June 17, 2026

    Exemplary customer service when I had my windows replaced and needed to reinstall the sensors with a couple other changes!

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    Response from Brinks Home Security™

    Thank you for taking the time to share your feedback, Donald. We are pleased to hear about your positive experience with the services you have received. Customer satisfaction and security are our highest priorities at Brinks Home, and we remain committed to providing excellent service. We look forward to serving you for many years to come. -Paul H.

    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed June 17, 2026

    Wanted to remove a work order which wasn’t done from the final bill: this was a nightmare experience. Took 50mins on the phone speaking with 5 different representative to explain the issues at home to possibly resolving the issue. Terrible care and support. For them to refund or give back your money for something you did not receive takes almost an hour being on the phone to resolve. At this point not even sure I’m receiving my refund from my total bill.

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    Response from Brinks Home Security™

    Hello, Atish. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you still have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServiceCoverageTechPriceMaintenanceStaffEase of Use

    Reviewed June 17, 2026

    I have been a Brinks customer since 2020. I called Brinks yesterday because my wall panel is blurry, and I tried the fixes I found online and they did not correct the problem. The reps I spoke with were very nice. The rep I spoke with first had me try something and it did not work. He said I needed a new panel and connected me with another department. I was told by the second rep I was no longer under contract, the panel was not under warranty, I needed to pay $75 for the trip charge for someone to come out and either enter into a 5 year contract and get the panel (and sensors) replaced with the newest model or there was a second option, something about a 2 year contract or no contract and mention of trying to fix it or replace with not the newest model but one newer than what I have, but no guarantee about it working, and option to pay an additional $12/month for a warranty.

    I asked for those two options to be emailed to me so I could think about it. I was told she couldn't email them but she would text them. She said I had 24 hours to accept one of those offers. She said if I called back after 24 hours I could not be guaranteed to still be offered those options. I did not get the text as I was told I would. All I got was Brinks' email request for me to leave a review. So here you go.

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    Response from Brinks Home Security™

    Hello, Nancy. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer Service

    Reviewed June 16, 2026

    All I can say is WOW. We have had a bizarre set of circumstances when changing over our wi-fi and phones. The Brinks CS experience was seamless and pleasant! Everything was accomplished with ease!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Bob. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Staff

    Reviewed June 16, 2026

    I spoke to Jody. She was very professional and answered me questions, was in no rush and explained everything I needed to know. She even guided me in the right direction on advise I needed on improving. Thank you.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Tony. We're pleased to hear about your experience with the service you have received from Jodi. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 16, 2026

    Collandra was an awesome employee! She was had poise and patience and was able to to help me with my concerns!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Sean. We're pleased to hear about your experience with the service you have received from Collandra. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    StaffReliability

    Reviewed June 16, 2026

    The tech took care of my alarm issue, but I had difficulty in understanding what she was saying. She was fading in volume. Very frustrating when you have an alarm going off.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 16, 2026

    Customer service rep. was very helpful. Explain in details what I was inquiring about.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Norma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    PricePunctuality & SpeedStaffBilling

    Reviewed June 16, 2026

    Fernando was very helpful today. He answered all my questions and helped me figure out why there was a late charge on my bill, since I am on auto pay. I paid that and he answered the rest of my questions.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Pam. We're pleased to hear about your experience with the service you have received from Fernando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 16, 2026

    Customer service, when speaking with a human, is spot on. Friendly and helpful, kind and considerate. Brinks as a company, poor.

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    Response from Brinks Home Security™

    Hello, Kathleen. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Staff

    Reviewed June 16, 2026

    The representative was very very nice and helpful.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Frances. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Staff

    Reviewed June 16, 2026

    I would like to thank my representative today. She was kind and courteous and handled my concern with care. I appreciate Brinks being a business customers can trust.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Bohemian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Punctuality & SpeedBilling

    Reviewed June 16, 2026

    There was a problem with my billing and I was able to quickly speak with a real person and get the issue resolved.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Ed. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 16, 2026

    Great experience. The agent was upbeat, friendly and informative!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Tamika. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed June 16, 2026

    I'm very disappointed in this company. They were to come out to hook up 2 cameras and an alarm. They couldn't get the camera inside to work and was supposed to come the next day. Never showed. Then set up another appointment to get it connected and once again never showed. Then I get a call. They took it amongst their self to set a date and time that best benefit them. I told them that time was ok for them to come and remove it. They said they would and guess what they didn't show for that either. Worst service yet. Do not recommend at all.

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    Response from Brinks Home Security™

    Hello, Brittany. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Punctuality & SpeedStaffReliability

    Reviewed June 16, 2026

    Even though the appointment time was later than scheduled, the alarm reprogramming session with “Daniel” was very successful. Daniel was polite, capable and professional representative for Brinks. Thank you!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Malkiat. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 16, 2026

    Aleya (spelling?) was very helpful and friendly. Her expertise made the process of my request easier. Thank you for your assistance!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 15, 2026

    Ron was very patient with me and stayed focused to help me throughout the 30 minutes call. Thank you so very much Ron!

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Lara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 15, 2026

    The customer service was excellent! The team member I spoke with was very helpful in guiding me to resolve an electrical issue.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Arlene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaffReliability

    Reviewed June 15, 2026

    Excellent and efficient customer service. Troubleshoot the problem with expert skills and communication was also topnotch.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Pete. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 15, 2026

    I spoke with a great representative named Gus, his name is Gustavo. He was very kind and patient with me, he explained everything I needed and was courteous. I call for cancellation service and he provided me with the information I needed. Thanks again Gus.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Toni. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Camera & VideoStaff

    Reviewed June 15, 2026

    They helped me set up video doorbell on new network. It took a while but he was very patient and didn't give up.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Caren. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceCoveragePriceStaffReliability

    Reviewed June 15, 2026

    Brinks misses the mark with home monitoring. To start, they bought out Monitronics, a company I originally signed up for. They offered excellent customer service.

    Brinks failed miserably to bring that same level of care. Brinks didn't help maintain alarm equipment. If something broke or was not functioning correctly it was on you to cover the cost of replacement. Brinks refused to send a technician out to your house for trouble shooting or installing new equipment. So you were on your on there. That and unreliable monitoring all of $70/month. I remember suffering through accidental trips while my son was learning to cook and smoked up the house. Not one call from Brinks. When I did talk to customer service they sounded sleepy, disgruntled, and well...ghetto and unprofessional. Overall I would not recommend this company.

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    Response from Brinks Home Security™

    Hello, Daniel. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    StaffEase of Use

    Reviewed June 15, 2026

    I had problems reconnecting my panel to our internet. My issue was resolved in less than 10 minutes. The technician was very responsive and helpful.

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Brenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Reviewed June 15, 2026

    As a senior citizen, my tech skills are limited! Really needed someone to come to my home to inspect the system. Spoke to Ron, my Angel! He understood my concerns and needs! Thank you, Ron!❤️

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Carolyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 15, 2026

    She was awesome. She made sure she helped with everything that nobody helped with for the last two months.. I appreciate her and thank you. ❤️

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    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Daiana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 15, 2026

    Very knowledgeable and did not waste my time getting things accomplished.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Timothy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    CoverageMaintenanceStaff

    Reviewed June 15, 2026

    Your representative Suzette just saved you a customer, because of my awful experience I just wanted to cancel but she was able to ensure me that the system is awesome and at the same time got the I.T guys to fix my system today. Thank you Suzette.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Eddie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed June 15, 2026

    My family was in the process of selling our home and moving. We needed to arrange cancelling our service as the buyer did not want to continue. While Brinks advertises the ability to transfer services to a new house, we needed a bit more flexibility as we searched for our new home. We spoke with a Larry from TX who was absolutely outstanding. He walked me through the entire process and adapted to our close of escrow date, all while being personable without being a stereotypical 'pushy salesperson.'

    If all customer representatives employed by Brinks are like Larry, then there is no other security company that should be considered. They have taken care of us over the years, responded to every alarm notification promptly, whether accidental or of true concern. Whenever we find our new home and are looking for security, we will reach out to Brinks first. They are real, trustworthy people behind every interaction and will help keep your property safe and sound.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Austin. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 13, 2026

    I dealt with the customer service rep, Oscar. Very professional and attentive and explained what I needed to find out. Thank you, Oscar. You are greatly appreciated.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Tom. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 13, 2026

    The Customer Representative was great. My issue was handled and resolved. Great customer service.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 13, 2026

    I am blessed to have Brinks Home Security Camera Technical Support servicing my cameras. I have been with Brinks Home for over 5 years and whenever I have an issue with my cameras, I call onto technical support and in less than 5 minutes, all my problems are resolved. Their support team technicians are well trained, polite, respectful, nice and provide good services. I thank Brinks Home Security Technical Support for their support team and for taking care of their customers. I do recommend Brinks Home Security Surveillance Camera company to everyone looking for security and peace of mind for their properties.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaffResolution

    Reviewed June 13, 2026

    Finally! After 4 calls over 10 days averaging over one hour for each call, the representative got it right! Brinks went from Zero to Hero only due to the girl who finally got it right! Why did it take almost 2 weeks, over 4 hours on the phone, with extreme frustration, to finally get someone who was competent enough to resolve my issue. Get it together Brinks. I almost lost my mind with your prior poor service until I got through to the right representative. I don't think that I could recommend your service unless you get better more informed people to problem solve. The last rep that I had yesterday was extremely helpful and resolved the Brinks issue. Give her a raise and get rid of the others.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Robert. We apologize that you had to call in multiple times, but we're pleased to hear about your experience with the service you have received from the last team member. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Staff

    Reviewed June 12, 2026

    Received excellent support from the associate and my issue was resolved.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Loise. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 12, 2026

    The assistance provided by Mr ** was outstanding. Very professional and patient. Thank you! Richard **.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Richard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    StaffRates

    Reviewed June 12, 2026

    Representative was very personable and helpful in identifying a lower rate. Also, I started out texting and was able to transition to a live agent very easily.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Kathy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaff

    Reviewed June 12, 2026

    I recently had to call for service help when my doorbell went out after a power outage. The service representative was patient and kind as she walked me through the steps to take the doorbell off and reattach to reboot it. I appreciate this kind of assistance very much!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Kathleen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 12, 2026

    Just so you know I’m bad with names, However I work With one of the most pleasant young ladies that God could have made. She knew her job and did a fantastic job helping me. You should be proud to have her on your team.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Johnnie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Staff

    Reviewed June 12, 2026

    My rep was very helpful & made the process easy. I left Brinks because my new home was hardwired with another company but I would come back to brinks if I ever move again & it’s not hardwired.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Elizabeth. We're pleased to hear about your experience with the service you have received from our team. We look forward to serving you again in the future. – Paul H.

    Customer ServicePunctuality & SpeedBillingEase of Use

    Reviewed June 12, 2026

    System malfunction could not be fixed by Brinks; gave me other telephone numbers to call & finally gave me the number of 3rd party to call & resolve the issue on the panel; 90 minutes & issue not resolved; For so many years there is no default on payment, late or otherwise, so when I needed customer - technical support, I was being run in circles; Thank You Brinks;

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Shahid. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

    Customer ServicePunctuality & SpeedStaffTransparencyFollow-ThroughHonesty & Transparency

    Reviewed June 12, 2026

    Updated on 06/16/2026: Well I thought I had this all fixed and just got a call that they lied again! The appointment for June 18 is still with a virtual tech. When I was told it with a technician since the last virtual tech was late and I could not miss additional work to no fault of mine! Still not monitoring my system which puts me at risk for fire and burglary. Shouldn’t you have trust in your security service?? Too much to ask?? I have tried to be available and have missed work, so don’t blame me! This shouldn’t be this hard! HELP ME!

    Original Review: My local authorized dealer for this company took my monitoring fees that I pre-paid for 3 years and stole the money and did not pay BRINKS for monitoring and Brinks did not notify me! Now I am trying to get my monitoring re-instated and have now paid BRINKS directly and I am still not monitored even though they confirmed I was on several occasions! I am so frustrated! Multiple calls, stated actions, no follow through is the normal for this company!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Lisa. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to take another look into your concerns and confirm your billing details. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServiceTechPrice

    Reviewed June 12, 2026

    We inherited it when we bought the house. They are the only system that attaches to your credit report as a utility. When our contract expired, they said they would remove it and did not. They claimed the customer service was mistaken. Also, the glass sensors broke constantly and it cost $50 to have them come out every time. BEWARE!!!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Laura. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.

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    Customer ServiceMaintenanceStaff

    Reviewed June 12, 2026

    The young woman that answered my call was very patient and cheerful and, most importantly, able to fix the 2 problems that I was having with my Brinks security system.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Gene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Transparency

    Reviewed June 12, 2026

    I had an opportunity to speak with Kenya who was great. For some reason, the rules were deactivated. No explanation was provided but the camera rules were reactivated.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team to help resolve your camera rules. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaffSmart Devices

    Reviewed June 12, 2026

    We had A WIFI fiasco that turned our home upside down for a few days. We were frazzled after dealing with it. We called Brinks support to get our cameras back online. The support was professional, calm and effective. Thank you!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServicePunctuality & SpeedTimeliness

    Reviewed June 12, 2026

    It took me THREE SEPARATE PHONE CALLS to cancel and re-schedule an appointment. On the first call, after being placed on hold for nearly twenty minutes, I was told that the scheduling dept. was closed and to call back the next day. So I did (call #2). On call #2, I was told that he was trying to contact somebody to re-schedule my appt and kept placing me on hold. After nearly a half hour, I was told I would get a call back to complete the re-scheduling. I never did. So I called back again (call #3). Though this CSR had lengthy and significant difficulties in attempting to re-schedule my appt, she "escalated the case" and was able to eventually re-schedule the appointment. Canceling and re-scheduling should be a simple task. Not one the requires multiple calls and waiting on hold for long periods of time.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Hello, Brandon. Thank you for taking the time to provide your feedback. We sincerely regret that your experience did not meet your expectations. Your comments are valuable to us, and we will utilize them to enhance the quality of our service. Thank you. -Paul H.

    Staff

    Reviewed June 11, 2026

    The rep that helped me today was outstanding. She explained how to resolve our problem perfectly

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Stephanie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceStaff

    Reviewed June 11, 2026

    Excellent customers service from Kiara. She took her time and stay on the phone until we figured out the problem.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Amilda. We're pleased to hear about your experience with the service you have received from Kiara. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Staff

    Reviewed June 11, 2026

    Excellent service. Best ever! 5 star! My experience over the years was never this good so I commend you for hiring sharper people!

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Larry. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    StaffResolution

    Reviewed June 11, 2026

    Sheila resolved my issues immediately. Great companies have great employees.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Claudia. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

    Customer ServiceStaffBilling

    Reviewed June 11, 2026

    Customer Service Zina was very professional. Work in a timely manner to help my question of my billing. Thank You So Much. 😀

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for taking the time to leave this review, Irene. We're pleased to hear about your experience with the service you have received from Zina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Customer ServiceTechSales & MarketingStaffEase of Use

    Reviewed June 11, 2026

    10/10 highly recommend Brinks security service. From their sales team, to customer service, to installation team. All are absolutely amazing to work with and EXTREMELY professional. I wish I would of started business with you guys sooner. I'm extremely impressed and very very happy with my service across the board. You can't even see any wires or drill holes or anything where they installed the panel or cameras. Very very impressive.

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    Brinks Home Security™
    Response from Brinks Home Security™

    Thank you for 10/10 review, Neiko. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.

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    Brinks Home Security™ Company Information

    Company Name:
    Brinks Home Security™
    Company Type:
    Public
    Year Founded:
    1994
    Address:
    PO Box 814530
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75381-4530
    Country:
    United States
    Website:
    brinkshome.com

    Media

    AWARDS & CREDENTIALS 
    Consumers Choice Award Winner