Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,874,223 reviews on ConsumerAffairs are verified.
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- 4,874,223 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 16, 2026
After being a loyal customer for greater than 7 years, I needed to cancel my home security service with Brinks due to unforeseen life challenges. I canceled my service prior to the next months billing cycle, however was charged for another month of service. After speaking with 3 customer service representatives, I was not able to get reimbursed for the month charged after my cancellation. I am very disappointed in Brinks Home Security customer service. When I am back to being financially stable and looking for home security, I will absolutely not call Brinks Home Security. Extraordinarily disappointed.
Hello, Traci. Thank you for taking the time to leave a review. We're happy to to help review your account and see when you placed your 30-day notice of cancellation. Feel free to email us with your post and account details at socialmedia@brinkshome.com and we will check if there was any errors in the cancel process. -Paul H.
Reviewed April 16, 2026
I had an excellent experience talking to the representative from start to finish. Was treated with respect, handled my issue quickly and to my complete satisfaction.
Thank you for taking the time to leave this review, Chuckl. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Nicole was a pleasure to work with. She explained things thoroughly.
Thank you for taking the time to leave this review, Teresa. We're pleased to hear about your experience with Nicole. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Everything was great, the Brinks Representative took care of all of my needs.
Thank you for taking the time to leave this review, Jerome. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Customer service was helpful and professional. The service was was done well, but left a mess of misc. Wires cut off from the plugs, and left were he was doing install. I had to clean up the garage and outside patio area were he was working on the camera. Service person no matter how good the technician can be, leaving his work area dirty and not taking the unused parts with him is the worst technician in my view.
Hello, Humberto. Thank you for taking the time to leave a review. We are sorry to hear about the mess left after installation. We understand that this may still need to be addressed. We are happy to more details and address this. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 16, 2026
I did not sign up with brinks but I had with a smaller company who was bought out by brinks and changed my service into theirs. I was not happy about this as I would have went with a big corp if I wanted to in the beginning, they offer you to lower your bill however it extends your contract x amount of time. They want 100$ minimum every time you move or relocate for a service tech to come out and put sticky tab sensors on your windows and doors when anyone who has peeled a sticker can do. The system we had literally hung on the wall and had a plug into the outlet. Had the alarm go off in the past and had no phone call from operator nor police presence arrive to property. Be careful going with small company’s they will sometimes sell your contract to bigger corporations as such happened to me.
Hello, Jack. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed regarding your equipment. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
This morning, I checked my bank account and noticed I was being double charged for security service. And because this happened once before, I was frustrated and ready to switch carrier. But Tameko, the service representative, listened politely to my complaint, professionally handled the situation to my satisfaction. She informed me of the glitch that had occurred and was working on correcting the mistake. I have been with Brinks Security for over fifteen years and have been satisfied with their services. They have some of the best representatives and technicians and I trust their services.
Thank you for taking the time to leave this review, Shirlene. We apologize for the inconvenience for the double billing and we are aware of this and resolved the issue. We're pleased to hear about your experience with Tameko. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
All is well. Issues have been resolved. All is Well. Batteries have been changed. Dashboard issue solved.
Thank you for taking the time to leave this review, Julia. We're pleased to hear about your experience with your service and getting all of your dashboard issues resolved. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
We were scammed into getting Brinks by a 3rd Party promising to lower our cable/internet bill by bundling with Brinks. However our cable/internet provider informed us they are NOT affiliated with the 3rd party or Brinks and stated it was a scam. The 3rd Party refuses to let us cancel the service. Brinks stayed only the 3rd Party can cancel, not Brinks. The problem we have with Brinks is their inability to cancel the service (which we aren’t using). Important to note that even though Brinks states they can’t cancel, they did try to charge our bank account for service. If they can try to charge, then surely they can cancel!
Hello, N. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are happy to review your account if you would like additional assistance. You may email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
I called today regarding a double auto payment and the representative knew exactly what the problem was and explained that they were working on fixing the error. I was helped immediately, not placed on hold and it was refreshing to not have to repeat myself twice and to feel confident with the solution when I hung up. Brinks provides quick service and is by far the best alarm system.
Thank you for taking the time to leave this review, Rita. We are sorry about the double billing. We did get this resolved for our customers. We're pleased to hear about your experience with your service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I wouldn't give them any stars but I have to give at least one. 1st payment goes through cool. During the 2nd payment my card was lost. Got new one in. Added it to their auto pay. I wake up in the morning to 697.00 out of my account. I can get on app. I see they took their payment 8x. I call them explaining what's going on. The lady I guess couldn't see what I was seeing. On her end they only took 99. And the 25 dollar service fee from tech. She said "sir why are you calling here lying". I was truly poed at this point after everything been switched to the highest and after 2 weeks of nothing I get a call this lady. Soon as I get on the phone she said, "I'm sorry for how you've been treated and I myself looked into it. After reviewing your bank statements I'm send your funds back." She was only nice thing that came out of all that and they lost a customer.
Hello, James. Thank you for taking the time to leave a review. We're shocked to about this. Although it sounds like you are getting a refund, if you feel the need to, you may email us with your post any other details, and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 16, 2026
I recently had a sensor issue that had been going on for a good while and when I finally called support about it the gentleman was able to quickly get me sorted out with very precise instructions.
Thank you for taking the time to leave this review, Lamar. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Very expensive for an old fashioned system. Tried to reach customer support and was put on hold and hung up on.
Hello, Robert. Thank you for taking the time to leave a review. We're happy to see if you are eligible for an upgraded system. If you have any remaining questions regarding this, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance or contact our team at 800-447-9239 for upgrade assistance. -Paul H.
Reviewed April 16, 2026
Our experience with Mikala (not sure of spelling) was exceptional. She was so knowledgeable and helpful and patiently walked us through the process of setting up my camera on my iPhone. She is truly an asset to your organization.
Thank you for taking the time to leave this review, Diane. We're pleased to hear about your experience with Mikala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Brinks Home Security is just reliable, consistent & professional. I’ve been a customer for almost 20 years - no reason to change.
Thank you for taking the time to leave this review, Ron. We're pleased to hear about your experience with your service and being a customer for nearly 20 years! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I have enjoyed having Brinks. The installation was great. They listened to my concerns and needs and supplied me with the necessary equipment. I can always count on Brinks customer service to resolve any issues in a timely manner. The pricing is affordable. I would recommend them to others.
Thank you for taking the time to leave this review, Karen. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Customer support was very helpful and courteous in giving me the information that I needed.
Thank you for taking the time to leave this review, John. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Great service and expertise - technician Bini was amazing.
Thank you for taking the time to leave this review, Gaby. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I don't like the service. I have been calling and texting Abe but he doesn't answer my calls or text messages. I got the equipment taken out so send someone to collect it.
Hello, Iona. Thank you for taking the time to leave a review. We're sorry to hear you that our service was not what you may have expected. For information make changes to your account, feel free to email us with your post and account details at socialmedia@brinkshome.com or call our support team at 800-447-9239. -Paul H.
Reviewed April 16, 2026
What company installs service that don’t work 💯 and expect the consumer to pay for poor signal. Countless hours on the phone and poor management will put you out of business.
Hello, Michele. Thank you for taking the time to leave a review. We're happy to to help resolve any maintenance alerts your system is experiencing. For further, feel free to email us with your post and account details at socialmedia@brinkshome.com or you may contact our team at 800-447-9239 for troubleshooting assistance. -Paul H.
Reviewed April 16, 2026
The representative was very helpful and solved my doorbell issue.
Thank you for taking the time to leave this review, Deborah. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Well, where to start. I was with Brinks for almost 8 years. I never had a great need for their services, but when I did need it, it became a nightmare that I didn't foresee. My family had to sell our house, and move to accommodate taking care of our parents, and decided to change alarm carriers. I was told that I still had 20 months left on a contract I didn't sign. Evidently, having someone come out to the house around 3 years ago to replace faulty, degraded equipment constituted signing a contract. I was told I have to continue to pay the last 20 months of my "contract", no exceptions, even though I don't live at the residence anymore.
Hello, Christopher. Thank you for taking the time to leave a review. We're sorry to hear you leave due to moving. We also offer relocation services. If you have any remaining questions regarding your remaining term, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Although the customer representative was truly kind and helpful. Brinks does not have well equipped staff in order to assist when things go arrive. I had to go almost a month and a half without service because they couldn’t get anyone out there to my property to fix my cameras, even though I still had to pay for the service. Very disappointed.
Hello, Sascha. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are working diligently to fulfill on-site visit requests. Should there be a need in the future, you may also have a remote tech appointment setup to walk you through troubleshooting. -Paul H.
Reviewed April 16, 2026
The customer service representative resolved my issue in a matter of minutes. He was professional and displayed a great demeanor. I wish I could get this kind of customer service from other businesses. He knew exactly what to do to resolve my issue. He was polite and took time to explain what he was doing to resolve my issue.
Thank you for taking the time to leave this review, Henry. We're pleased to hear about your experience with our team and the wonderful service you received. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I called and spoke with Shanqa to take care of my balance. She listened to my concerns, provided a solution and I am happy with her service.
Thank you for taking the time to leave this review, Kimberly. We're pleased to hear about your experience with Shanqa and being able to find solution that works for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
I contacted Brinks Home Security to find out if I could add a ring doorbell to my current package. The customer service agent did a fabulous job finding me an excellent deal with the doorbell camera, professional installation and only a slight increase in my monthly premium. I would highly recommend and have had their service for over 5 years.
Thank you for taking the time to leave this review, Sam. We're pleased to hear about your experience with our team and getting you a great deal on the doorbell. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
My customer service support experience was wonderful. Shay was the support person who helped me and she was so patient and knowledgeable and kind. Thank you so much!
Thank you for taking the time to leave this review, Rita. We're pleased to hear about your experience with Shay and the wonderful service you were provided. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
I called in response to a email about lowering my monthly bill. Dominic checked and was very helpful. It was a pleasure to speak with her. She is a great service rep.
Thank you for taking the time to leave this review, Dale. We're pleased to hear about your experience with Dominic and the great service you recevied. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
She was very knowledgeable and help me understand the whole process of the contract and payments. Excellent job.
Thank you for taking the time to leave this review, Niel. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
I always have a positive experience with BRINKS. Customer service is Outstanding
Thank you for taking the time to leave this review, Patrick. We're pleased to hear you having a positive experience each time you need assitance. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
The person who helped me was very kind and was able to help fix the issues I was having. She ordered new sensors for me, removed the one that was extraneous for what I needed, and offered help for my house camera (I didn’t have time for that today). The AI voice was the worst most annoying sound I’ve ever heard. I vastly prefer number menus, I can repeat the menu if I have more than one issue. I can’t summarize 2 for the world’s most annoying and useless computer.
Thank you for taking the time to leave this review, Tara. We're pleased to hear about your experience with our team and your feedback with the our virtual assistant. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
Quick and professional support that covered all my needs in a seamless and efficient manner. Also found savings for my plan, which was much appreciated.
Thank you for taking the time to leave this review, Josh. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
Excellent customer representative. Assisted with care, courtesy and knowledge.
Thank you for taking the time to leave this review, Isabel. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 15, 2026
Usually when I call it takes a long time to correct my issue, but this time he understood and a payment was made and then took care of the other issue that was discussed. Great customer service by this representative. I appreciate what he did. Thank You
Thank you for taking the time to leave this review, Gloria. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 15, 2026
I’m new to Brinks company, I was formerly with another company who changed to Brinks, everything is good so far. I was able to find out information about Brinks and what they offer. The representative Dominque was nice and helpful. Good service. Thanks.
Thank you for taking the time to leave this review, Althea. We're pleased to hear about your experience with our team. Welcome to our lovely community. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Reliable, dependable security! I would recommend to anyone.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Your technician (TJ) got our panel rebooted and working in minimal time. Outstanding!
Thank you for taking the time to leave this review, Bruce. We're pleased to hear about your experience with your technician repairing your system. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
I had a fantastic experience with the troubleshooting rep who helped me today. She was incredibly patient throughout the entire process and got all of my cameras up and running without any issues. As a bonus, while we waited, she took the time to review my account and found a way to lower my monthly bill. Truly went above and beyond! Thank you!
Thank you for taking the time to leave this review, Antonio. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Perfect service. Thank you. Jonathan did very good job for me. I am very grateful with the service side receipt. Of course I recommend this company to anybody.
Thank you for taking the time to leave this review, Bernardo. We're pleased to hear about your experience with Jonathan. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
The representative was very helpful and pleasant during the entire call. She helped me address account issues, move service and update payment information. Made the process painless. Clear and concise.
Thank you for taking the time to leave this review, Ken. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
The associate that assisted me was very pleasant and, handled my issue well. She was very friendly and, explained everything in detail.
Thank you for taking the time to leave this review, Victor. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
We are not Satisfied with your service! Work was not completed and no one has come to finish it. Please contact Douglas ** at ** for further details. Thank you,
Hello, Douglas. Thank you for taking the time to leave a review. We're sorry to hear about this and how you feel. We are happy to look into your case and work to get the relocation request completed. For your privacy, we do not recommend to provide any personal information publicly. Feel free to email us with your post and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 14, 2026
Amazing quick service. Was able to resolve the issue with a person claiming to represent Brinks. The representative was very helpful, and thank you!
Thank you for taking the time to leave this review, Rob. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Fred was very helpful & scheduled an appointment and applied the special that is currently on.
Thank you for taking the time to leave this review, Andrea. We're pleased to hear about your experience with Fred's ability to provide the support you needed. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
She was fantastic!! Considerate, clear, caring solutions asap!! Give this girl a raise bonus 🙌👏. She surpassed above and beyond especially with today's generation!
Thank you for taking the time to leave this review, Thomas. We're pleased to hear about your experience with service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 14, 2026
Friendly, quick, and informative. All the best qualities in customer service.
Thank you for taking the time to leave this review, Jordon. We're pleased to hear about your experience with service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
Shatika (I believe that's her name, apologies if I am wrong) made the process very succinct and straightforward. Thank you!
Thank you for taking the time to leave this review, Christian. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
The wonderful person I spoke with helped so much, and was kind and patient. She took care of everything.
Thank you for taking the time to leave this review, Carrol. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
Rosie the customer service rep that I spoke with was amazing! She was patient and kind and very knowledgeable. She gave me multiple options to consider and pricing and very professional.
Thank you for taking the time to leave this review, Sarah. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Customer service was very quick and knowledgeable. Answered all my questions.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Had an issue with my doorbell camera not recording nor notifying me that someone was at the door unless they rang the bell. Service agent fixed the condition with a remote reboot in just a couple of minutes. Agent was very friendly and pleasant to speak to. She handled my problem well.
Thank you for taking the time to leave this review, Leslie. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
I called because I received a paper statement, did not sign up for them, & was charged a $5.99 fee. I called to inquire about this fee. The representative I spoke with was very patient & kind. She took the time to explain what happened & resolved the issue quickly.
Thank you for taking the time to leave this review, Andrea. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Gail was wonderful; she provided excellent customer service.
Thank you for taking the time to leave this review, Gina. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
My auto pay somehow got canceled and I didn't know it. Also my credit card was not updated. I don't know if this was my error or something happened at Brinks. I called and spoke to Allie who was so understanding and was my angel. She updated my credit card and paperless billing and was able to get back my usual monthly billing amount.
Thank you for taking the time to leave this review, Andrew. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Excellent customer service. Very knowledgeable and courteous staff who is able to resolve all issue and verify all concerns have been addressed. Well done.
Thank you for taking the time to leave this review, Danny. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Larry of Dallas, TX had the best customer service. Not only was he polite but was very knowledgeable. He answered all my questions and made the process stress free.
Thank you for taking the time to leave this review, April. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Danny provided us with excellent customer service with a window sensor and confirming what each zone our windows had. He tested our problem sensor and reset it. Very happy with his customer service.
Thank you for taking the time to leave this review, Norman. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Larry provided me with excellent help, he is very knowledgeable and customer-oriented. I will continue with Brinks because of him.
Thank you for taking the time to leave this review, Hector. We're pleased to hear about your experience with our team and that you continue to be a part of the Brinks Home community. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
I am extremely frustrated with my experience with Brinks Home. It has been nearly two months since I requested the relocation from my old place to my new one, and they still haven’t set up the equipment. I’ve tried to reach them multiple times and even scheduled an appointment, but everything keeps getting delayed. I'm tired of this situation and feel it’s important to warn others not to go through what I have. Meanwhile, I still have to pay my bills even though they haven’t started the alarm security system in my new home. It feels like they are taking my money while dragging their feet on the relocation.
Communication has been a nightmare, with conflicting information from various representatives. Bruce L. Sale Manager, assured me that there would be no charge for the relocation and advised me to contact the RELOCATION Department, which I did. However, every representative I talk to seems completely unaware of the relocation process and insists I need to pay for the equipment. I'm very upset that none of the representatives provide consistent information and it feels like they are just making things up and disregarding Brinks Home's policy. I demand that this issue be resolved immediately, or I will have to terminate my services with your company. Also, I feel like they are trying to avoid communicating with me because I am deaf and communicate in American Sign Language (ASL). With that said, they kept delaying too long and ignore my request for 2 months, so that makes me feel like I'm being discriminated against DEAFNESS!
Hello, E. Thank you for taking the time to leave a review. We're sorry to hear about this and how you feel. We do not want anyone to ever feel this way. We are happy to look into your case and work to get the relocation request completed. Feel free to email us with your post and account details at socialmedia@brinkshome.com for further assistance. -Paul H.
Reviewed April 13, 2026
Great customer support, able to walk me through the setup menus to monitor video surveillance
Thank you for taking the time to leave this review, James. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Takesha was the greatest person! Told me stuff I didn’t know and got the most value for her conversation.
Thank you for taking the time to leave this review, Houdini. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
The person who helped me was efficient, polite and extremely helpful. She went above and beyond!
Thank you for taking the time to leave this review, Anne. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Helped solve my bill issue quickly and professionally.
Thank you for taking the time to leave this review, Matt. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 13, 2026
Nyila responded to my request in a very cordial and professional manner. Her friendliness made me feel as though I was speaking to a family member. She answered my questions, and checked on the first available date for installation. Brinks did well in hiring Nyila. She has great customer interaction, and left me feeling that I have been well taken care of.
Thank you for taking the time to leave this review, Thomas. We're pleased to hear about your experience with Nyila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 13, 2026
I would not do business with them again. I dropped service with them after 20 years with them and the company they brought out. They kept going up on monthly bill about every 6 months. I found a local company for 3 months service was cheaper than one month of Brinks.
Hello, Mickey. Thank you for taking the time to leave a review. We're sorry to hear you leave after being a customer for so long. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 12, 2026
I had been waiting for batteries to be mailed to me and come to find out on my phone call that it was cancelled. He was going to help me order some and that’s when I found out they are regular batteries I have at home. He was very helpful in telling me how to install them.
Diane,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 12, 2026
I feel terrible that I don’t remember her name because she was amazing! I had tried to get my cameras back online for over a day and she reassured me we would get things working and we did. She was kind and patient and a joy to talk with! You have a great representative!!
Victoria,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 12, 2026
A short wait on hold to speak to a representative. He was very pleasant and helpful. He walked me thru step by step, sending pics via text to show what he explained, and after a few minutes, my system was once again communicating with my phone. We ran a test to be sure Brinks was receiving my alarm, and all was good. Very good experience and this is coming from someone who does not have patience to do techy things.
Lynette,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 11, 2026
Our tech support person was terrific. She helped me understand how to adjust the recording rules of our video cameras.
Martin,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 11, 2026
My review is to express my extreme dissatisfaction with recent technician visit and overall business. The service provided was unacceptable and lacked the professionalism, thoroughness, and clear communication I expect from a home security provider. The technician failed to address the issues I needed help with, and several concerns were either overlooked or handled poorly. Instead of providing solutions, the visit left me with unresolved technical problems and additional frustration. Because of this experience, my trust in your company has been significantly damaged. Reliability and competent service are essential for a security provider, and since these standards were not met, I no longer feel confident recommending Brinks Home to my friends or family. Significant improvements in your customer care, accountability, and quality of support are in desperate need moving forward.
Hello, Irene. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 11, 2026
Horrible customer service. Took me hours and several phone calls to speak to someone. Then everyone tells you something different. I ordered batteries. Said would add to my auto deduction billing. Did not. Billed me separately. Needs huge improvement.
Hello, Robyn. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 11, 2026
Zena, the customer service associate that handled my call, was great! She was responsive to my concerns and she was efficient in resolving those concerns. Thank you Zena!
Christopher,
Thank you for taking the time to share your feedback regarding your recent experience with Zena. We are pleased to hear that everything worked out for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
I called Brinks to see if I could get a lower monthly cost for my security system since I’m a senior citizen on a fixed income. The young lady I spoke to was very kind and so helpful. She was able to give me a great quote which is good for 24 months. I’m so grateful. I’ve had my security system a long time and feel much safer with it. Now I know I can continue to afford it. Thank you Brinks!
Linds,
You're welcome! Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out with getting a better rate for monitoring and continuing to be a long-time customer. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
An absolute trainwreck of a company. ZERO ethics, I was conned in to a 3 year contract, and when I asked to see the documents, all I could get was a typed email that my KID could have typed saying thank you for renewing my contract. Would not turn over recorded conversation, either. Dishonest, unethical and pathetic. I have filed a complaint with BBB.
Hello, Nicholas. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 10, 2026
I started working with the automated service which was helpful, but I needed more help and they transferred me to a live tech, Cedric. He went through multiple troubleshooting with me showing patience and knowledge. It was an excellent experience. 10+ for Cedric.
Jane,
Thank you for taking the time to share your feedback regarding your recent experience with Cedric. We are pleased to hear that everything worked out for you with his support. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 10, 2026
The phone person was polite and patient. Her instructions were clear and she walked me through the process to solve my problem.
We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
The man who helped me was very professional and kind. He took care of updating our alarm registration for the police department. One thing I have noticed with Brinks is that I get to talk to an actual person very quickly when I call. I really appreciate that.
Carol, we appreciate you taking your time to leave a review about your recent experience with a member of our service team. This is exactly the kind of experience we strive to always provide our customers and I'm glad she was able to fix any issues you were having with your alarm registration. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Very skilled and thorough technician helped me solved my issue with ease. She was very patience through the process. 5 out 5 stars.
Jaime, thank you very much for taking the time to share your feedback. At Brinks, we are committed to providing you with peace of mind and prompt, reliable technical support whenever you need assistance. If there is anything further we can assist you with, please do not hesitate to contact us.
Hector S.
Reviewed April 10, 2026
Both Anita and Juan were very helpful. We found the problem and have additional troubleshooting set up for Monday to make sure everything is working correctly.
James, thank you very much for taking the time to share your feedback. At Brinks, we are committed to providing you with peace of mind and prompt, reliable technical support whenever you need assistance. If there is anything further, we can assist you with, please do not hesitate to contact us.
Hector S.
Reviewed April 10, 2026
I rank Brinks very low because they would not help me while I was under my contract. But as soon as my contract expired, they were very helpful. I paid for this for a year and a half without being able to use the system. I will be choosing another company as soon as I have time to do some research.
Thank you for your feedback. We're sorry your experience was not a 5-star one. Brinks Home takes all complaints seriously. I was unable to locate your account, please email your details to Socialmedia@brinkshome.com so I can assist you directly. Expect a follow-up within 48-72 hours via phone or email. Thank you for your patience. – Hector
Reviewed April 10, 2026
After switching routers I was having issues with connecting my camera. Sarah was great to work with and she got me back up and running with her expertise. She was also able to communicate in an easy to understand way. Great customer service!
Christopher,
Thank you for taking the time to share your feedback regarding your recent experience with Sarah. We’re glad she was able to get your cameras back up and running smoothly. Providing excellent service and resolving any concerns is a priority for us, and I’m pleased to hear she was able to assist you effectively.
If you need any further assistance, please don’t hesitate to contact us.
Best regards,Hector S.
Reviewed April 10, 2026
Pretty seamless and smooth service. Anytime there has been any issue, I have received prompt service. I have been a customer for about 9 years and I am satisfied.
Giulio, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Anytime I spoke on the phone with a representative from Brinks I have been treated with concern, kindness and professionalism. This young lady Brakayla I spoke with today was no exception to the treatment I mentioned and then some. Thank You to all.
Patrick,
We are pleased to hear that you are satisfied with our service and that your recent experience with Brakayla was exceptional. Our goal is to consistently deliver peace of mind through prompt and reliable assistance. If there is anything you require, please do not hesitate to contact us.
Sincerely,Hector S.
Reviewed April 10, 2026
The times we live in today, everyone should have some kind of home security. We have had our system for nine years and have had no issues with it. Easy to use. We only had the main panel replaced since it was the older panel.
Dear Janet,
We are pleased to hear that you are satisfied with our service. Our goal is to consistently provide you with peace of mind and a prompt, dependable alarm response whenever needed. If you require any assistance or have further questions, please feel free to contact us.
Sincerely,Hector S.
Reviewed April 10, 2026
The company has horrible customer care and service for older customers.
Mercedes, we sincerely apologize for the frustration you experienced during your recent interaction with us. Our goal is to consistently deliver excellent customer service, and we appreciate you bringing this matter to our attention. Kindly contact us at socialmedia@brinkshome.com with your name and a preferred contact number so we can promptly address your concerns.
Best regards,Hector S.
Reviewed April 10, 2026
Service agent was very short & impatient. As a Senior with arthritis, making accessing the main panel hard to work - agent was impatient & short with me.
Inge, we sincerely apologize for the frustration you experienced during your recent interaction with us. Our goal is to consistently deliver excellent customer service, and we appreciate you bringing this matter to our attention. Kindly contact us at socialmedia@brinkshome.com with your name and a preferred contact number so we can promptly address your concerns.
Best regards,Hector S.
Reviewed April 10, 2026
In October, 2022, we were approached by Chey ** that our ADT account had to be replaced by Brinks. When she came, she explained how the process would work and began with a contract. What bothered me was that I had to sign a 5-year contract again. My ADT account was well over 10 years. I should've known something was wrong. Chey was very deceptive. I am about to turn 71 and we are having to sell my property because of my health. Since I am approaching my 4th year on the contract, I guess I will have to pay a penalty unless the new buyer agrees to transfer my plan. I have read plenty of other views about Brinks, how you are put on hold indefinitely when you attempt to cancel your contract. One person viewed Brinks as predatory.
Dear Stuart, thank you for reaching out regarding your recent account cancellation and your experience with our sales representative. We take all feedback seriously, and I apologize for any inconvenience you've encountered. I would appreciate the opportunity to investigate this matter and work with you toward a resolution. Please send us an email at socialmedia@brinkshome.com with your account details and any additional information you'd like to share. We look forward to assisting you further.
Reviewed April 10, 2026
Made great effort, very knowledgeable about the product.
Dennis, We strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment - Hector S.
Reviewed April 10, 2026
Brinks is ok, but their monitoring system of home cams is not perfect as they have been unconnected due to trying to connect to a new wifi & the software refuses to do that till you CALL Brinks to modify it to connect to the new wifi.
Tony,
We are committed to providing our customers with top-quality equipment to safeguard your investments. We regret to hear about the issues you've experienced. If you require further assistance, please do not hesitate to contact us at socialmedia@brinkshome.com, and we will connect you with a knowledgeable expert who can assist you.
Thank you.
Best regards,Hector S.
Reviewed April 10, 2026
We moved and stopped using Brinks in March 2025. We canceled Brinks immediately upon moving and continue getting notices that they are coming out to make repairs and do maintenance. I have called and told them to remove my email, and we continue getting emails. It is bothering us and when it stopped.
We were concerned to hear about your recent experience with us. At Brinks Home Security, we are committed to providing effective assistance to all our customers, and we sincerely apologize for any inconvenience this situation may have caused.
We would appreciate the opportunity to investigate this matter further and work towards an amicable resolution. Please send an email to socialmedia@brinkshome.com with your account details so we can look into the issue regarding your email.
Reviewed April 10, 2026
I had everything related to home security and safety overhauled recently by Brinks. I’ve been with them for 25 years and trust them to help keep me safe.
Lynn, we are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you but also leaving us a review! - Hector S.
Reviewed April 10, 2026
I spoke to Maria the other day and, she was a joy to work with. She understood me from beginning to end. She is very knowledgeable and made me feel comfortable in every way. Thank you for hiring her. Please give her a raise because I'm quite sure she treats everyone just like me. :)
Dear Nathaniel,
Thank you for taking the time to share your feedback regarding your recent experience with Maria. We sincerely appreciate your input, as it aligns with the high standards of service we aim to provide. I’m pleased to hear that Maria was able to address your concerns effectively. If there is anything further you need, please do not hesitate to contact us.
Best regards,Hector S.
Reviewed April 10, 2026
I just had another very good experience with Brinks customer service. I'm moving and had questions about my service. My customer service rep, Gale spent a serious amount of time to get to a solution. I was impressed.
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 10, 2026
Rep quickly resolved some miscommunication issues. Fast. Efficient. Courteous.
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 9, 2026
Very disappointing experience after being a loyal customer for years. My monthly rate was increased without clear communication, and when my credit card expired, I was not notified through any modern method (email or text). Instead, I was charged late fees and paper statement fees, which could have easily been avoided. Customer service was frustrating — I was transferred between multiple departments with no real resolution. The “loyalty” and “win-back” teams were unable to offer a reasonable rate close to what I had been paying, despite the same service being widely available for less through other providers. Even more concerning, I could not get a clear answer about releasing my system from Alarm.com after cancellation, which should be a straightforward process. This experience reflects poor transparency and outdated customer practices. I would not recommend Brinks based on how existing customers are treated.
Hello, Senthil. Thank you for taking the time to leave a review. We are sorry to hear that our services did not meet your expectations. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
The person that help us was very knowledgeable and was able to solve our problems. Thank you so much.!!
Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Reviewed April 9, 2026
Elizabeth was one of the most helpful and knowledgeable reps. A breath of fresh air. Thank you.
Dennis,
Thank you for taking the time to share your feedback regarding your recent experience with Elizabeth. We appreciate your input, as it reflects the level of service we aim to provide. Please feel free to reach out if you require any further assistance.
Reviewed April 9, 2026
I have been trying to send a technician to check out what’s going on. NO one answered.
- Hector S.
Reviewed April 9, 2026
While the support I received from the support representatives was excellent, the solution they offered did not resolve all of my concerns about my contract. I was able reduce my monthly rate, but at the cost of adding another year to the contract. Because of life altering changes since 2025, I was hoping to avoid monitoring costs going forward. That means that I was willing to forego monitoring. They were not able to cancel monitoring service because of the contract. I am 75 years old, My wife passed away in August 2025, and I am on fixed income.
Hello, Ron. Thank you for taking the time to leave a review. We send our condolences for your late wife. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
The technician I spoke to was very knowledgeable and helpful. He provided me with the tech support and materials to solve my security issue. Thank you!
Leon,
Thank you for taking the time to share your feedback regarding your recent experience with our technician. We are pleased to hear that it met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Hector S.
Reviewed April 9, 2026
Tech support was great! Answered all questions. Made aware of panel options and videos.
Karl,
Thank you for taking the time to share your feedback regarding your recent experience with our technician. We are pleased to hear that it met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Hector S.
Reviewed April 9, 2026
I was first coerced into increasing my coverage only to find out that my equipment wasn't researched and ended up not being covered. That was then followed up by a "tech" who was over 2 hours late, with no notifications and a passive aggressive attitude. He then tried to pass/blame the work that needed to be done onto my HVAC guy. Truly, a frustrating and angered experience. No one has even called to follow up after writing another awful review. Their customer service has gone and now I'm looking for new companies that actually care.
Hello, Dee. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I called to correct a payment issue. Jamal was very helpful and professional. I am very happy with my experience.
Robert,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that we could assist you with the payment issue. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
My service has not worked adequately since it has been installed. My camera on my driveway hasn't worked for over a year and have troubleshooted it over the phone with just excuses that it is not reaching the wifi, however, I have no issues with any other electronic reaching to that same point and works just fine. The doorbell works here and there. So I am paying a monthly fee for services that basically just pays to have an alarm with cameras that do not work. Customer service has been no help at all in getting this fixed. I will be charged if a rep comes out to try to fix it or troubleshoot it. At this point I am looking into getting a different provider with better quality service.
Hello, Cyndi. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
As the company has grown and advanced in technology not once have they reached out to make sure our items are up to par and working correctly. We have been customers with the same old sensors since 2015 and they are by far outdated and not working correctly. We have paid month after month and it wasn't until we had a recent change in secretaries that someone noticed nothing had been working properly. As much money that has been paid out to such a large company I believe this to be a huge issue. Best of luck to you but we will soon be taking our business elsewhere. Thank you.
Hello, Carolyn. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
For the most part we are not satisfied. Our outdoor camera has been offline since the tech came the last time. Not sure what's going on but we've tried to unplug and restart the router but it only last a little while and we don't have any yard signs from Brink.
Hello, Kevin. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I called Brinks about a week ago to regarding my Brinks account. I had the very good fortune of speaking to a women named Page. She could not have been anymore helpful, patient and just wonderful. I felt like I was speaking to a friend. I am a senior and it means so very much to first of speak to a live person and have that person be just so nice and make you feel at ease. She is an asset to Brinks. I would certainly recommend Brinks. Thank you.
Maria,
Thank you for taking the time to share your feedback regarding your recent experience with our support team member, Page. We are pleased to hear how personable your experience was for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
I spoke with two different representatives, first initial call and then follow up with a technician (Leo). In both cases each individual were very resourceful and very polite. I appreciated their willingness to help me solve my concerns as I have yet to have a bad experience with any representative. Thank You.
Joe,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear how great the service has been for you. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
It was time to renew my alarm permit and I had a question about it and my account was showing a payment due. The nice lady answered my questions and I would recommend Brinks for their customer service!
Hello Wanda, thank you for sharing your experience regarding your permit inquiry. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
HORRIBLE COMPANY and terrible business experience! Bait and switch… nothing but deceptive lies. I’ve been trying to resolve surveillance camera equipment issues for over 6 months to no avail. Our original surveillance equipment was installed and maintained by Cox Business and we were extremely happy with it. Five years without issues. No notice that service provider was changing from COX to Brinks other than the billing change. After nothing but the runaround for six months I’ve been trying to cancel our service for over a month and can’t get them to cancel the account. I guess I’ll be seeing them in court! Don’t walk away from Brinks… RUN!!!
Hello, Nancy. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Service seems fine as compared to other companies I've used, but unfortunately they continuously raise prices almost to where I'm gonna switch companies. Again good service, but way overpriced in my opinion.
Hello, Wayne. Thank you for taking the time to leave a review. We understand that we are not the cheapest around, but have the fastest response times. We are happy to review your account if you would like and see what we can do for you. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Representative was quite knowledgeable. Tried her best to help resolve my concern . Sheduled a technician that was also knowledgeable. He had never seen an error like I had but he worked through it. Found the problem and was able to resolve it.
Keith,
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We are pleased to hear that everything worked out for you and was resolved. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
I have to say that my transition to Brinks, after they acquired my account, was not good. They tried to charge me for a visit when my equipment was no longer working, so I canceled. I won’t be returning for substandard service on a product I can get elsewhere.
Hello, Alyssa. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer and we are sad to hear that we have gone separate ways. If you are needing anything to be addressed, feel free to email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
Non existence when you don't need them, waiting for the day I do need them, then we'll see. They send out promos as a big deal, 3.00 a month, based on what you're paying ain't sh*t.
Jim,
Thank you for taking the time to share your feedback. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
Absolutely horrible service. I've been calling for a month to notify my cameras are not working and they keep giving me the runaround. They've sent me to two authorized service dealers to come fix the problem, and neither has time to come in. They keep rescheduling. I will be changing my service to a different company.
Hello, Ruben. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Brinks protecting my home the way I expected. It's easy to contact and resolved issues, the peace of mind it gives me. I love the follow up post contact, the accountability I trust. I love the competitive pricing, besides the recent add on service pricing. I have had Brinks over two decades.
Shahidur,
Thank you for taking the time to share your feedback regarding your tenured experience with our service. We are pleased to hear that that we have met your expectations. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
It’s such a good feeling knowing Brinks has my whole house protected.
Thank you for taking the time to leave this review, Monica. We're pleased to hear about good you feel with the protection that we can provide. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed April 9, 2026
I’ve been disappointed with Brinks Home Security from the start. The customer service has not been helpful, and the equipment feels outdated and unreliable. Overall, the experience has not matched the price or expectations.
Hello, Alfreda. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Very good tech - described everything and answered all questions. Would definitely be a repeat customer. System works great.
Thank you for taking the time to leave this review, 2r. We're pleased to hear how well everything is working for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Worst company and they are super high and don't even provide great services
Hello, Bradley. Thank you for taking the time to leave a review. We understand that you may still need assistance. We are happy to review your account if you would like to see how we can provide you a better experience. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Go with anyone else besides Brinks. My MIL is 94 years old and is now paying for a service when none of her equipment works and there is not a technician in her area. They will not let her out of her contract although they cannot service the area. They wanted her to climb on a ladder and service her equipment. We leave hours away and have to work on it every time we are the there. If she had the money to pay for two services, we would go with a different company. We are praying her house doesn't catch fire or get robbed before the contract is up.
Hello, Ginger. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to help setup a remote appointment to help you resolve any equipment issues. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Everything went very, very, very good. Just want to know when yall's will have indoor camera and outdoor door bell camera. The best best indoor camera that will get everything in the apartment and door bell camera that will get everything. Just let me know on promotions and free installation and outdoor door bell camera and indoor camera that what I am waiting on okay
Thank you for taking the time to leave this review, Derrick. We're pleased to hear how well everything is working for you. Keep an eye out for those promotions or feel free to call in anytime to inquire more. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Horrible service. I was put on hold for over 10 minutes. My alarm went off, I had to wait for that amount of time is totally unacceptable. Therefore, I would like to put my system down. Why should I pay for service and can't get an answer to.
Hello, Dorothy. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account about this. If you have any other questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
We have had Brinks Home since they were LiveWatch. Two different homes and same stellar support the few times I’ve needed to call. System is simple to operate, reliable and provides excellent peace of mind.
Thank you for taking the time to leave this review, Bob. We're pleased to hear how well everything is working for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
My home security hasn't worked for a month now and Brinks won't send anyone out to fix it until 27May26. That's nearly two months without any security on my home which I'm still paying for, very bad service, attorney pending
Hello, Henry. Thank you for taking the time to leave a review. Have you considered a remote tech appointment? We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Service was extremely helpful, thank you for your patience.
Thank you for taking the time to leave this review, Stephanie. We're pleased to hear how well recent experience went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
My name is NOT James, first of all.👎 I would not recommend them to my worst enemy.
Hello, Linette. Thank you for taking the time to leave a review. Are you needing updates for your account? We are happy to review your account if you would like. If you have any other questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Kayshon was extremely helpful and patient with me on the Brinks chat line. He helped me delete my old sensor and install the new one. Excellent customer service. Thank you!
Thank you for taking the time to leave this review, Tony. We're pleased to hear how well your recent chat experience went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I have Brinks and if I could cancel, which I can’t, they basically told me I have no choice but to pay them $200+ to come out and fix the problems that weren’t taken care of 6 years earlier when no one came to fix an issue (had an appointment). Stay away from brinks, do not use them. Horrible customer service and only care about money and not doing what’s right for the customer!
Hello, Matthew. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account and address your concerns. You may email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Contacted Brinks, my home security vendor, with an inquiry concerning monthly billing. After speaking with the virtual Veronica, I had a very short wait (3 min) before I could speak to Ty, a very courteous customer service member, who immediately clarified my billing issue, detailing extra charge and taxes PLUS she also answered a question concerning expired batteries left on home site after upgrade. SHe was quick, courteous, patient and professional. Nice to speak to a real person to get real answers and no robot runaround.
Thank you for taking the time to leave this review, Margaret Rose. We're pleased to hear how well your recent experience had went with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Brinks customer service agent was extremely understanding of my request and went above and beyond getting assistance from a manager to get my issue resolved.
Thank you for taking the time to leave this review, Anita. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Excellent service with professionalism at its best. Technician Manning was very thorough and attentive to make sure I was sure of what he did.
Thank you for taking the time to leave this review, Vanessa. We're pleased to hear how well your recent experience had went with the technician. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Mediocre service. Have to phone different companies or Departments to get something done. They co-apt with other companies to do their business.
Hello, George. Thank you for taking the time to leave a review. We are sorry to see that your experience has not been 5-star worthy. We are happy to address any concerns if you would like. Feel free to email us your concerns, with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
My recent experience with the Support Representative was superb👌🏾. The Support Representative was very professional, she understood my request and executed with ease. She reviewed all discounts that were available to me. She explained terms and everything very clearly. The technician who installed my new alarm panel was awesome. He went into details about how the panel works.
Thank you for taking the time to leave this review, Tracy. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
The equipment worked well to begin with. To be fair we used it for around 6 years. Then it started getting glitchy, sending out alerts for no reason, etc. But the main issue was the price. It was MUCH higher than other options with the same features.
Hello, Jeff. Thank you for taking the time to leave a review. We understand that maintenance can be tedious at times. We are happy to see if you may qualify for any rate discount promotions and help address any maintenance concerns. You may call our support team at 800-447-9239, or feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I’ve had a very disappointing experience with Brinks Home Security. The company has consistently failed to properly repair or maintain its equipment. I was also charged additional fees for extra camera frames, which felt unreasonable given the ongoing issues with performance. The front door camera, in particular, failed multiple times and ultimately had to be removed due to lack of reliability. Despite these repeated problems, the level of service and support did not meet expectations. Based on my experience, I would not recommend this company. I will not be renewing my contract.
Hello, Robert. Thank you for taking the time to leave a review. We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Michael ** was very helpful and knowledgeable. Highly recommended!
Thank you for taking the time to leave this review, Karen. We're pleased to hear how well your recent experience had went with Michael. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I've been a Brinks customer for over ten years. In that time I've come to rely on their system to protect me and my property, and they haven't failed. I think their customer service is excellent and their security systems are well made. I highly recommend Brinks for your next security system. You'll also appreciate the price.
Thank you for taking the time to leave this review, Harvey. We're pleased to hear how well your tenured experience has been for the last 10 years. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
The tech was very helpful. He recognized that Brinks sent me the type sensor, one that was not compatible with my panel.
Hello Frank, thank you for sharing your experience with the tech and we apologize that an incompatible part was provided. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Had a helpful young lady who updated our autopay after my credit card renewed and had a different expiration date and CCV number. Asked for new yard signs and decals and was told we have to pay for them now. I’ve been with Brinks for over 30 years and this was off-putting.
Hello Fred, thank you for sharing your experience and feelings. Customers can purchase new signs and decals anytime, beyond the initially provided set. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Agent Stephanie provided excellent customer service and walk me through troubleshooting my system. Thank you so much for your service.
Thank you for taking the time to leave this review, Marcus. We're pleased to hear how well your recent experience had went with Stephanie's support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
I’m SO THANKFUL I PURCHASED BRINKS SECURITY to help with my home's security. I was dealing with a bad service with my cameras only working 40% of the time.. SO FAR THIS BRINKS SECURITY HAS “EVERYTHING“ WORKING 24/7.. I’m so thankful for BRINKS HELPING ME.
Thank you for taking the time to leave this review, Patricia. You are very welcome! We're pleased to hear how well your experience had went when switching over to our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
DON'T DO IT!! We had a contract with Brinks for 1 year and decided to switch companies when the year was up. We had all of the Brinks material removed and kept receiving a bill, apparently the contract was changed to say we wanted 60 months of service. They continued to bill us without any of their security material and would not send the original contract to prove the dates agreed. We continued to pay Brinks for 2 years before we had the money to pay them out fully. I will never work with Brinks again. Ever!!
Hello, Deja. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
The young lady I believe her name was Karretan (spelled wrong I know) who helped me was very informative, knew what needed to be done to correct my problem.
Thank you for taking the time to leave this review, Debra. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
As a 17 yr customer I really never had to call for support from Brinks. The day I did I spent over 1.5 hours on the phone with tech troubleshooting the issue which ended being told my sensor was faulty and I needed to replace it. So I ordered a new sensor, it took a week to receive it while I couldn't use the system. When I replaced the sensor I again was on the phone over 1.5 hrs and was told my panel was not working properly. So I had to schedule for a tech to come out. When I got to the person on the phone to schedule a tech, I was told it would take another 17 days for the first available appointment.
I asked if I was going to be billed for the 27 days I have been without a system. The person on the phone yes, and continue to tell me only after the tech appointment will determine if I get a prorated bill due to the tech to determine if it was user error that caused the probelm. I was also told my system was not working properly because I did not test the system once a month. At this piont I was done with the 17 yr relationship and canceled my monitoring with Brinks. HORRIBLE CUSTOMER SERVICE.
Hello, Tommy. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations after 17 years of being a customer. If there are any other options to help get this resolve we are happy to get more details from you. If you have any remaining questions regarding your account, or would like to look into other solutions, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Brinks is a great service for my home! The "protection" I feel is real.
Hi Owen. We appreciate the 5 stars! Thank you for sharing your feelings on really feeling protected. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Since others come to your website and my wife and I did have a good experience with the technician that helped us install our new monitor keypad let it be known everything worked out great. I forgot the guy's name but on the Jackson scale 1 to 1010 being the best he was at a 12 so yes thank you for sending someone that had good communication skills over the phone.
Thank you for taking the time to leave this review, Daudi. We're pleased to hear how well your recent experience had went. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 9, 2026
Eager sales guy making lots of promises. Locked into a forever contract and when service is needed no one can help--they want you to use a bot or online instructions which suck. As soon as contract expires we are cancelling and going with a local company with real people in the US.
Hello, Alison. Thank you for taking the time to leave a review. We are sorry to hear that our services did not meet your expectations. It seems that this may still need to be addressed. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Hate this company.... You can never get free from them.... We have tried and tried and to keep the cost down, they just keep adding months to your contract to do that!! We are elderly and can't afford it. We will just stop paying and they can do whatever they want!!
Hello, Mary. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. If you have any remaining questions regarding your account, feel free to email us with your post and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Was a customer for 2 years, we requested a transfer of service, from one building to the next in the same business complex. Only solution they offered was a new contract and still charge for installation and new equipment. So I cancelled and paid the remaining months in contract. Last time I use Brinks.
Hello, Jose. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer and we are sorry to hear we have gone separate ways. If you would like to have us address these concerns, cold you provide more details about your account? You may email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
I talked to Kevlyn yesterday and because I forgot I wanted to have additional info ready, I called back and then spoke to Jacqueline. Both representatives were exceptional! They were very kind, patient, and as I told Kevlyn…knows his stuff!! Jacqueline shared additional info on how the gate to my small community is connected when my alarm goes off. It’s just impressive how these Brinks representatives take their time to ensure I’m satisfied. Kudos, Brinks, for hiring those who represent you so well!
Hello Marsha, thank you for your experience with our team members. We are proud to hear such praise from our valued customers! We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Updated on 04/12/2026: I'd give a 0 if I could. Brinks responded with a cancellation form and a bill for $1800 to cancel if I chose to. What a company... Run as far away from these people as you can. Too many other options
Original Review: Totally inflexible on breaking contract if you move. They're insisting on us paying over 2k, balance of contract extension, even though we've been customer over 9 years and can't use at our new place.
Hello, Brad. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer for 9 years and we are happy to get some account details and look into your concerns. To get more details about your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
My experience with Brinks was a nightmare. Every year I would get my city permit and never was it recorded to the police department. Someone tried to enter my home and no police officers arrived. For two years with Brinks I was never covered. I paid them for noise. Half the monitors didn’t work and I got very little assistance. Somewhere someone dropped the ball. I would not recommend them to anyone. They continue to hound me and I paid off my contract. I don’t want anything to do with this company. Leave me alone.
Hello, Darline. Thank you for taking the time to leave a review. We are sorry to hear about your system issues and incident. We hope everyone is okay. We are happy to review your account if you would like if you need us to. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I’ve had brakes for several years now. Looks mostly OK, but last month our main panel went out. Replacing this cost us over $500 in parts and labor. This was despite them telling us we would only have to pay for a service call fee of $75. We were charged twice for our Tech to come out, as he didn’t have the right parts the first time. He also wasn’t able to get everything connected right and I had to finish the job for him. When I receive the bill for services, I complained about being overcharged, they told me they would take part of the charges off, yet after three calls, they have not done so. As soon as my contract is up, I will be moving to another provider.
Hello, James. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer and we are happy to get some account details and look into your concerns. We are happy to correct any discovered errors in billing. To get more details about your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
The technician who came to service my system was very knowledgeable and ended up having to replace the security panel. He did it very professionally and walked me through the process of using the new panel. He also was able to set up my new fob and showed me how to be able to access my system through my phone.
Hello Retta, thank you for sharing how professional the technician was and the service that you received. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
This company will do whatever they can to rip you off. They will extend your contract without your knowledge. Refuse to monitor your alarm even when paying them to do so unless you pay ridiculous fees for them to come to your house and install their equipment and then secretly extend your contract. They will then not do anything to help you with that contract issue.
Hello, Mike. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer and we are happy to get some account details and look into your concerns. To get more details about your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance along with the details of your post. Thank you.
Reviewed April 9, 2026
I have used Brinks for quite a few years now. I find their customer service to be excellent. The devices work as they should. Having Brinks gives me a sense of security. I live in a fairly safe neighborhood but you never know what will happen. I have my doors and windows alarmed so I know when someone is trying to come in, without me inviting them. I choose Brinks because of their long background in security. Would I change from Brinks to use a different home security company if that company was cheaper? I can truthfully say, I have no reason to change.
Hello Joyce, thank you for sharing your feelings and how great everything has been for you over the many years of service. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. Thank you for being the a part of the Brinks Home community.
Reviewed April 9, 2026
Not user friendly!!! There are no people who do service on this system. If you have a problem, you have to call on the phone and the customer service team talk you through the process of fixing the problem. I am not happy with this company, but if you are a person who is technical, you may like it. Also, the person who sold me the system is a liar!!! They sold me the different pieces and parts I needed, but when I wanted to cancel the service, Brinks said I still owed for the duration of my contract for unpaid equipment. I explained that I purchased the equipment directly through this individual, and they said it was not a "complete" purchase. WTF???? Will never use Brinks again. At least ADT does have service personnel that will come out to your house if needed.
Hello, Sandi. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are happy to provide additional assistance if you need. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
Worst provider I ever had. Had my wrong address on file for years. Despite multiple calls, it was never updated. Service went downhill when they bought out Life Watch.
Hello, Justin. Thank you for taking the time to leave a review. Did you move to a new residence? We understand that you may still need this to be addressed. We are happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 9, 2026
I’ve been with Brinks Security for a long time and have thoroughly been satisfied with them.
Cassandra,
Thank you for taking the time to share your feedback regarding your tenured experience with our services. We are pleased to hear from a satisfied customer. We look forward to continuing to serve you and ensuring your peace of mind in the years ahead.
Best regards,Paul H.
Reviewed April 9, 2026
Great representative- professional, personable and listened to my concerns. Was responsive and solved my problems. If still in the service business would hire this gentleman in a second.
Hello Stephen, we are happy to hear that you are satisfied with your recent experience. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Reviewed April 9, 2026
Very pricy, alarm monitoring and fair customer support.
Hello, Carlos. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer. We are happy to get some account details and see what may improve your experience. You may call us at 800-447-9239 or email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed March 27, 2026
I had Cox for my cameras and they stopped doing the cameras and sent us all to Brinks in May this yr 2026. Lucky for me I didn't need to look at the cameras at my establishment till mid Sept. When I did need to view an incident I wasn't able to. So I called brinks and they said I needed new equipment and was told it would be an extra $10 a month. So feeling like I had no choice in the matter I agreed. They gave me a date to meet for the new equipment and the day they were suppose to show they texted me saying bla bla bla I needed to reschedule. So I did and the same thing happened. bla bla bla I needed to reschedule. So I did and the same thing happened again. Next time I called I got a little heated and finally got some truth from them. they said because of storms in some part of the world they can't get the equipment. So I just waited.
Finally in Nov they showed up with the equipment. Now the cameras weren't motion activated like before with Cox. Brinks says I need to spend around 2k for new cameras to get motion activated. So disappointed with them. I miss Cox! Brinks wasn't ready to take this on. I guess since they took over customers from Cox we are stuck with a 3 yr contract with brinks. I would have no problem with them if they got their shit together but to buy new cameras is ridiculous. Everything about them sucks. Stay away from them.
Hello, Rachel. Thank you for taking the time to leave a review. We appreciate you being a Brinks Home customer from Cox. We are happy to get some account details and see what can be done to help resolve your equipment concerns. To get more details about your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed March 24, 2026
I had Brinks' service for about 2 years. Until 2 months ago I had no problem with the service, I had to change my due date because my bank card was compromised. My account wasn’t late. But for the month of March, Brinks charged my account 3 times. They refunded one payment and then took the money back. They have charged my account 3 times and caused my bank account to go in overdraft. They are giving me a hard time and can’t explain what is going on. Very disappointed with the service.
Hello, Laurie. Thank you for taking the time to leave a review. We understand that the way you described your billing concern is frustrating. We happy to review your account if you would like. If you have any remaining questions regarding your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed March 19, 2026
I used AT&T Digital Life Security System for years, until they stopped doing home security and transferred all their customers to Brinks Home Security. Brinks did not replace any of my old equipment, only the key pad by the door. The cameras were not changed out even though they went offline more than they worked. Every time I called to get the cameras back online, it was 1 to 2 hours on the phone or needed a tech to come out during my work hours. Who wants to constantly utilize PTO to fix old equipment temporarily?? The cameras might work 3 days a month if I was fortunate enough. In the summer my neighbor had a theft and my camera was offline. In September I had 2 mowers stolen from my carport, and of course the camera was offline! In October of 2025, I called to cancel my service after the theft at my home.
In December, I got a VM that I owed in excess of $300! I didn’t even have access to the Brinks app any longer. I called and was told that they had never completed my request to cancel. Oddly enough they closed my app though. The extortion for money that I do not owe continues into March of 2026. I have never written a negative company review, but I feel like I should warn others. If the home had been broken into or someone attacked/murdered, it would not have been recorded as my cameras rarely functioned.
I am truly disgusted with the unprofessional conduct and threats to send me to collections over a bill that I should have never incurred. Maybe I should try to sue for Brinks’ breach of contract to provide me with working equipment?!?! If any attorneys read this and would like to start a class action lawsuit, I’m sure that I am not the only person to have had things stolen when cameras were not functioning. Brink’s Home do better, people are entrusting you with their family’s life and safety. Stop cheating and over charging customers, especially when the customer should be reimbursed for their systems not even functioning adequately!!
Hello Tina, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at socialmedia@brinkshome.com to help address any equipment concerns with you. Thank you.
Reviewed March 17, 2026
Under no circumstances use this company. I originally had this company install a security system at the house in Villa Park. For years it was fine. We paid a monthly service and it worked out just great. Since we moved into the new house, I had the service continued at our new house and originally set up an appointment to install security cameras and a security system. They showed up three separate times without the equipment that they originally quoted me would be about $1000 for installation and equipment cost.
After trying to schedule for the fourth time, they still did not have the equipment. I was charged $2600. When I went to dispute the cost, they told me it was all valid. The reason they had to keep coming back is because I was adding equipment. Customer service is absolutely horrible! And they refused to drop the charges. I tried several times to get somebody in management to help me out with the situation. Stay away from this company!
Hello, Sean. Thank you for taking the time to leave a review. We understand that this is frustrating. We see that we have been working resolve everything. If you have any remaining questions regarding your account, feel free to email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed March 9, 2026
This company is just terrible. They give you a monthly price, then add a bunch of fees on the back end. Their system doesn't work half the time, and false alarms are a big problem with their equipment. If I could give zero stars, that would still be too many stars. Run away from this company as fast as you can.
Hello Rodney. Thank you for taking the time to leave a review. We can understand how overwhelming this can be for you. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed March 7, 2026
We have had Brinks for years, My father in law passed away and we needed to keep the house safe so we tried to pay his account. We were grieving and were told we had to switch it to our name, okay. So we switched it, they had us sign a ridiculously long contract at least 36 months for no upgrades or changes. Then about a year later when we realized that the equipment was trash and about 4 or 5 years outdated and rarely worked we felt it wasn't worth the 60 bucks a month. So we called and tried to cancel for bad service and high cost. They said, "We can't let you out of your contract but we can lower the price." I was like cool. No. Extremely not cool. They extended the extortionary contract even further. DO NOT USE THIS COMPANY unless you want to be tied to them for eternity or you have boxes of extra money you just want to give away for awful service.
Good day, James. Thank you for taking the time to leave a review. We are sorry to hear that your experience was like this. We take our customers' concerns seriously and are happy to help address them. There are options for updating the alarm system. So that we may better assist you with this, please email us with your account details to socialmedia@brinkshome.com. Thank you.
Reviewed Feb. 28, 2026
I’m very upset with our experience with Brinks. A guy walking the neighborhood representing Brinks sold us on how they were a better company than ADT and how we could get everything that we had and more for a better price! We had exterior cameras without lights initially installed and I thought it would be a good idea to switch since he said he would help us get out of our contract and get better security features. Well we did not get what we were promised. The Brinks system was not switched out for like of like. We got less!
One carbon monoxide was not included in our contract and the smart switches that were provided were not compatible with my smart home features. The doorbell camera has NEVER worked properly for more than a couple days. System is 5 months old and already failing. None of my exterior camera are connecting to the app. Garage door does not function as well. Customer service wants to charge for technician visits and situation never gets resolved. My HVAC system was unplugged by the tech and rerouted to an old surge protector that tripped all the time. So that visit I paid for did not ‘FIX’ my issues and caused my HVAC to stop working in winter. I had to call my other home warranty provider to tell me what caused the issue.
After calling Customer service and demanding the contract that was signed and never provided I found out that my 82 year old dad who is hard of hearing and mental health declining was conned into signing a 5 year contract. We have no intentions on staying here for 5 years. This is an investment property and he knew our terms. That sales guy saw an old man and took advantage of the situation. I was not around during the contract signing. If so I would have stopped that from happening.
Now the company is wanting over 3 thousand dollars for us to cancel out contract. The resolve customer service provided on the faulty equipment is to pay more per month $25 for insurance on my new equipment that has been an issue and repeat service visits from tech support. I think that is absolutely ridiculous! I will be telling everybody and any platform my experience with this company. I am very unhappy and now I have to do a virtual support call to fix my issues myself. The whole system is giving malfunction codes on all equipment. That has been a constant issue almost every other month and I want to cancel contract since we’re paying for services that does not work not provide security! Serious BUYER BEWARE. THEY TALK A GOOD TALK BUT YOU GET NOTHING IN RETURN!!
Good day, Christina. Thank you for taking the time to leave a review. We are sorry to hear that your experience was like this. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details and any documents you may have to socialmedia@brinkshome.com. Thank you.
Reviewed Feb. 27, 2026
To date, my experience with Brinks at Home Security has been poor at best. Originally, we were with a different provider. My wife received a call from Brinks indicating that our system was outdated and would no longer work, stating that we must switch over immediately. We have a gas range, so this seemed correct. Turns out, they lied. We didn't need to update our equipment, nor did they even provide us with new equipment. They installed a panel and coerced my wife into signing a multiyear contract. Now, by law, we cannot get out of the contact. Very frustrating, customer service is of no help.
Hello, Bill. Thank you for taking the time to leave a review. This is very discerning to hear. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance along with all relevant details that you could provide. Thank you.
Reviewed Feb. 26, 2026
On February 23, 2025 I called Brinks Home Security and wanted to cancel my service after being with them for 9 years. I was told I had 41 months to go on my contract. I would have to pay the reminder bill of my contract. I asked for a signed contract. Three days later I get an email which didn’t have the information requested. Called back again was told it’s their policy. I guess I was with this company six years too long.
Good day, Louis. Thank you for taking the time to leave a review. We are sorry to hear that your experience was like this. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Feb. 23, 2026
When Brinks took over, the customer service department tanked! After complaining about the service, I finally called to cancel. Was told that I qualified for a ring camera, a week later I was told they were sold out so I asked to have my equipment picked up, a year later and I'm still being billed!
Hello Harvey. Thank you for taking the time to leave a review. We are sorry to hear that this happened. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Feb. 19, 2026
Do not get Brinks. I got brinks. My camera downstairs worked a good week. I have spoken to numerous techs and nothing. Camera still does not work. Today a technician told me I will have to pay $200 for a tech to come out and look at it. Once they install they really don't care!
Hello Cleo. Thank you for taking the time to leave a review. We are sorry to hear that her experience was like this with the camera. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Original Review: Feb. 9, 2026
Outdoor surveillance cameras do not function properly. Cameras are not 100% reliable and I am locked in a contract that doesn’t meet the standards. Company is unable to resolve, they only suggest that I upgrade and pay more for better coverage, which is a ripoff due to cameras are faulty during the 1st starting point of a full cycle, pointless to have to pay more for an upgrade. Home visit troubleshooting cost $ and no immediate appointments, waiting periods average 2 month wait for a tech home visit. Locked into a contract with deceiving, mediocre service. Buyer beware!
Hello Belky, we are happy to hear that you are satisfied with your recent experience and updating your review. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Reviewed Feb. 6, 2026
The Brinks sales rep tricked our elderly mother into signing up for their service. They said they would cancel her other service which there is no way they can do. Customer service won't cancel her service without her coming to the phone. That is not a possibility. No other way to cancel.
Good day, Michael. Thank you for taking the time to leave a review. We are sorry to hear that her experience was like this. We take our customer's concerns seriously and are happy to help address this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Feb. 5, 2026
Tamika of Brinks Home was excellent at providing the information needed to help me get the upgrade wanted for my system. Such a great experience working with her.
Hello Tonya, we are happy to hear that you are satisfied with your recent experience with Tamika. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Reviewed Jan. 29, 2026
Don’t choose Brinks Home Security. We had Brinks, they never once called when our alarm went off. And I spoke with other Brinks customers who said the same thing. Then I called in February 2025 to cancel my service they kept right on charging me even though they have recorded of my verbal cancellation. Then when I called for a refund they would not honor it. Please be smart and choose a much better home security system, don’t make the same mistake we made. There are way better and more efficient systems out there with much better customer service people.
Good day, D. Thank you for taking the time to leave a review. We take our customer's concerns seriously and hope to help answer any concerns you may have. We are sorry to hear that your experience was like this. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Jan. 27, 2026
My customer service experience was top-notch. She helped me with my issue and did it all with patience and great customer service. She was a joy to work with. In today's world, it's hard to find a person to take the time to help you understand what you have done wrong, but the young lady who helped me was so delightful to work with. As a senior citizen, she really made me feel at ease with my lack of computer skills. She made sure I understood each step as she walked me through with all the details. Thank you for having such a friendly person on the other end of the phone to work with people like me. I appreciate your service.
Hello Lillie, we are happy to hear that you are satisfied with your recent experience. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Reviewed Jan. 23, 2026
The service rep was professional and took the time to listen to my issues. She was very cordial helpful and because of her attitude and her willingness to help I renewed my contract for 2 years. I cannot remember when I've had service via a phone conversation this helpful, thank you
Hello Ron, we are happy to hear that you are satisfied with your recent experience. We strive to always provide you with a great support team, peace of mind, and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Reviewed Jan. 16, 2026
Hello. Do NOT use Brinks. This is the worst company. They use another company, Skyline, to do the contract, so not even Brinks. We canceled once we found this out. They sent a technician out to remove the panel and camera doorbell, and left us without installing the alarm that was there before. They installed new hardware and left me with just live wires exposed? Horrible experience!! Never ever ever.
Good day, Joe. Thank you for taking the time to leave a review. We take our customer's concerns seriously and hope to help answer any concerns you may have. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Jan. 12, 2026
I have not been impressed at all with Brinks. The company is so impersonal. Can’t get answers from customer service. Can’t get a supervisor to call you back to discuss what was going on to give me answers. STAY AWAY from this company. Horrible customer service. They know nothing and cannot answer questions. Sandra
Good day, Sandra. Thank you for taking the time to leave a review. We take our customer's concerns seriously and hope to help answer any concerns you may have. If you have any remaining questions regarding your account, please email us with your account details at socialmedia@brinkshome.com for assistance. Thank you.
Reviewed Jan. 8, 2026
Terrible customer service. Cancellation is a horrible, outdated, and extremely unfriendly process. If I could give a negative one-star review, I would. First, you can’t cancel online — you have to call. Then you talk to someone to pay your bill. Then you’re forced to speak to a manager. Then they email you a document that you have to sign and send it back. And maybe — if it’s approved — your service will be canceled within 30 days, while you continue to be charged. This is a predatory business practice. I’m lucky I’m still young and informed enough not to be taken advantage of, but I can easily see how elderly customers could be scammed or trapped by this intentionally difficult process. It’s 2026. There is no excuse for making cancellation this hard. Terrible. Terrible. Terrible.
Good day, William. Thank you for taking the time to leave a review. As a security company, we take our customer's safety seriously. Our cancellation policy ensures that our customers accounts are safe and secure from unauthorized changes. We require a 30-day notice of cancellation and a simple email to be completed to begin the 30 day cancellation process. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com for assistance.
Reviewed Jan. 7, 2026
⭐⭐⭐⭐⭐ Brinks Home Security – Highly Recommend! I have been with Brinks since 1999, and once again they proved why I’ve stayed loyal for so many years. My bill had gotten too high, so I reached out to them, and they were incredibly helpful. They worked with me to lower my monthly cost and upgrade my alarm system at the same time. The customer service was friendly, professional, and truly cared about keeping me as a customer. I’m very happy with the outcome and feel confident and secure in my home. I will absolutely continue my service with Brinks and highly recommend them to anyone looking for a reliable alarm company! 👍🔒
Hello Jodi, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
Updated review: Jan. 9, 2026
The Brinks CSR listened, reduced our rate to the original rate offer, and issued a credit for the difference on the January bill. I am sure we will see our promised free yard signs soon.
Original Review: Jan. 6, 2026
We were a Brinks customer at our previous house. We moved and I called Brinks to cancel the service and explained I was going to switch to a local firm. The CSR lady asked me if I would consider staying with Brinks, if they granted a discounted monthly fee of $39.99?. Of course I said yes. Then she transferred me to another CSR guy who took my order information. Later I received an email advising me our monthly fee was $60.
I called Brinks CSR again and explained to another lady that I thought their procedures were dishonest. She apologized and said she would help me with a discounted price. She put me on hold. She finally came back on the phone and said she was sorry, but she couldn’t get the $39.99 approved, but she could get $52.49 (I think) approved if I would agree to extend our contract 4 additional months. I told her that was better than nothing. I have no complaints about Brinks service, but their promotional business practices are deceptive.
Good day, Dan. Thank you for taking the time to leave a review. We're are glad to hear you still received a discount for services. We are sorry to hear that your experience was less than 5 stars. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com to help address them.
Reviewed Jan. 2, 2026
Our company is extremely disappointed and frustrated with our experience transitioning from Cox Security Cameras to Brinks. From the moment the switch was completed, our security cameras never functioned. Despite multiple technician visits, Brinks was unable to get the system operational at any point. Even more frustrating, we continued to be billed for the cameras simply because they were still physically in our building, even though the service was never working. We were clearly told we would receive full credit for the months the service was not provided, yet those credits were never applied.
After five months of paying for a nonfunctional system, we requested cancellation. When Brinks sent a technician to retrieve the cameras, we were told he would not climb a ladder to remove them because they were going to be discarded anyway. We later had the cameras removed during installation by our new provider and informed Brinks that the equipment was boxed and ready. Brinks then told us the cameras did not need to be returned, which raises serious concerns about why we were charged for equipment that never worked and was never needed back.
This entire situation reflects poor communication, poor service, and a lack of accountability. A refund of $496.88 would have resolved this issue and prevented this review. Instead, we feel compelled to share our experience as a warning to other companies considering Brinks. We strongly advise doing thorough research before entering into any agreement with them.
Good day. Thank you for taking the time to leave a review. We are sorry to hear that your experience was less than 5 stars. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com to help address them.
Reviewed Dec. 27, 2025
Do not use Brinks. My husband died in March. I had to move to an apartment in October. The current owner of my house did not want to use Brinks Security. I called multiple times and sent letters to get the account closed. When my husband died - all I wanted was for Brinks to take his name off the account. They refused, saying their system only allowed one name as primary. All they could do was cancel his account and I would have to apply for an account under my name. They confirmed I had full access to my husband's account, but he was primary. I was trying to do everything right, but there were so many different things to take care of. I wanted a security system because I was now living along. Then a few months later, I realized I needed to sell my house and move. I did and tried to get Brinks to Cancel my account because the new owners said they would never use Brinks. Hopefully, Brinks is not spying on the new owners.
I have had no access to the system or the house for months. Brinks continues to harass me about paying my bill for two years even though they are not supplying a service anymore. They continue to transfer me to different departments to resolve the issues and have me send letters (they say were never received). Brinks is awful! They are just bullies and will probably ruin my credit.
Hello Kat. We would like to send you our condolences to you and your family. We thank you for taking the time to leave a review. We are sorry to hear that your experience was less than 5 stars. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com to help address your concerns.
Reviewed Dec. 25, 2025
I have been forced to stay with Brinks due to their cancellation charges. Today just like other contacts when my alarm has tripped a problem, they send a text which is not received and then assume they have completed their security obligation. They NEVER bother to follow thru to address the alarm. To think I gave up ADT for No security and higher monthly charges!! Have no receipt as payment is auto pay.
Hello Marian. Thank you for taking the time to leave a review. We are sorry to hear that your experience was less than 5 stars. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com to help address your concerns.
Reviewed Dec. 19, 2025
BUYER BEWARE!! I would give negative stars if I could. This company is fraudulent and practices illegal procedures. Basically thieves. I spoke to a rep named Len and had my installation fee waived as a promotion the company was offering. He explained that Brinks service would provide a live person contacting me if an alarm was triggered and claimed a live person would talk through the keypad to me and my family. Sounds great! Right? All a complete HOAX!!! No one has ever called me when the alarm went off or spoke through the keypad to us in the house. Additionally, I just received a $725.00 installation bill and have been told I took out a loan for over $1000.00 to rent their equipment??!! I’ve called Len several times and left messages all of which went unanswered.
I called Brinks by googling their number because it’s not on their app and spent an hour talking to two people who couldn’t answer my questions. I asked for a supervisor and requested her to show my signature authorizing any of these charges to be put on hold again. She came back, verified my email and said I’ll receive my contract within 48 hours. How very unprofessional! I should have stuck with ADT. I’m reporting them to the Better Business Bureau and taking them to small claims court going forward to help other innocent homeowners from being exploited.
Hello Ann-Marie. Thank you for taking the time to leave a review. We are sorry to hear that your experience was less than 5 stars. If you have any further questions regarding your account, email us with your account details at socialmedia@brinkshome.com to help address your account.
Reviewed Dec. 10, 2025
The customer service representative was very professional and answered all my questions. She was able to resolve my issues correctly and efficiently. She had me do a test just to make sure everything was correct.
Thank you for taking the time to leave this review, Cindy. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Dec. 10, 2025
I strongly advise anyone considering Brink’s Home Security to look elsewhere. Our experience has been consistently frustrating, unprofessional, and, quite frankly, unacceptable—especially given the cost and the long-term contractual obligations they push on customers. We moved into a rental home that already had a Brink’s system installed. In order for us to gain access to the existing cameras, Brink’s insisted that we take over the owner’s contract. From the start, every interaction with customer service made it clear that representatives are confined to rigid scripts and cannot deviate to actually help customers. There is no true problem-solving, no critical thinking, and absolutely no personalized support.
We experienced issues with the doorbell at the rental, and when we later moved to our own home, Brink’s required us to purchase additional cameras, doorbells, and thermostats. This winter, we discovered just how unreliable their equipment truly is. Our heat stopped working, so we called a licensed HVAC technician who confirmed that the upstairs thermostat was failing to send signals to the unit. We had no choice but to install a different thermostat immediately because it was freezing outside. Two days later, the downstairs thermostat failed in the exact same way.
When I contacted Brink’s to request replacement thermostats or a refund, they refused both. Instead, they informed me that I must schedule a virtual service call with one of their technicians so they can determine whether the thermostats are “malfunctioning.” This requirement was imposed despite the fact that a certified HVAC professional had already verified the issue. Expecting families to wait for a virtual appointment in the middle of winter—with no heat—just to appease Brink’s internal process is unacceptable and unsafe.
There are numerous home security and smart home options on the market that offer far better service, higher-quality products, and—importantly—no predatory contracts. Do not fall for Brink’s sales tactics. Their customer service is unhelpful, their equipment unreliable, and their processes inflexible to the point of being harmful. I cannot recommend Brink’s Home Security under any circumstance.
Hello Whitney. Thank you for taking the time to leave a review. We are happy to help address your concerns and clarify any uncertainties regarding our policies. Feel free to email us at socialmedia@brinkshome.com, providing the account information, and we will get back to you. Thank you.
Reviewed Dec. 9, 2025
Terrible customer service. Scheduled technicians no show or cancel at the last minute. Takes forever to get anyone on the phone to help. Overall, very disappointed. Costly. Makes promises they don’t keep.
Hello Jae. Thank you for taking the time to leave a review. We are happy to help address your concerns and clarify any uncertainties regarding our policies. Feel free to email us at socialmedia@brinkshome.com, providing the account information, and we will get back to you. Thank you. - Paul H.
Reviewed Dec. 8, 2025
Updated on 12/15/2025: I had the “pleasure” of speaking with Brinks for the last time today—after paying $250 just to get out of a contract they weren’t even honoring by properly monitoring our system. I also spoke with the infamous “Paul H.” who, unsurprisingly, wouldn’t provide his real name. Here’s the backstory on this TERRIBLE company: after being a customer since 2018, they convinced me to sign a new 12-month contract last week, guaranteeing that two malfunctioning fire alarms would be replaced. Not only did they fail to fix anything, they charged us $75 for absolutely nothing. I’ve called an absurd number of times trying to get this resolved, and finally reached my limit and cancelled everything.
To make matters worse, our home experienced a gas leak in 2022—and Brinks did NOTHING. No alert, no monitoring response, nothing. We were the ones who had to call the fire department. That’s when it became clear our home was never being protected the way we were paying for. So in the interest of protecting my family, I paid the $250 to escape a completely bogus contract. I have never dealt with a company so careless, unprofessional, and indifferent to customer safety. An absolute joke of a security provider.
Original Review: I am absolutely shocked by the level of incompetence, dishonesty, and refusal to take responsibility that we experienced with Brinks. We had a service call today for chirping fire alarms that were originally installed when our home was built. Not only did the technician NOT fix the issue—he made our home less safe than before. Instead of replacing the malfunctioning fire alarms, the tech installed brand-new units right next to the chirping ones, leaving the originals still beeping. He then removed our carbon monoxide monitor, claimed it was malfunctioning, and left it disabled on our table—along with holes in our wall where it was mounted.
To make matters worse, he told us we were NOT under a Brinks monthly contract and then charged us a $75 service fee before leaving. When we called Brinks immediately to dispute the charge and report that nothing was fixed—and that the tech actually reduced our home’s safety—they refused to help and insisted we were under contract. Even after we explained that their own technician confirmed with his superior that we were not under contract, they still refused to assist, resolve the issue, or cancel the service.
So now we’re paying $35/month for absolutely nothing—• Fire alarms that still chirp
• A carbon monoxide monitor that is now disabled and removed
• No resolution, no repair, and no accountability
Even worse, this “malfunctioning” carbon monoxide detector had already failed to alert us during a real emergency when my mother-in-law accidentally left the stove gas on. We were gone for six hours, and NOTHING in the home alerted us. That alone should have prompted immediate concern from any reputable security company—but Brinks couldn't care less.
The representative we spoke with, Jessica Evans, was by far the most unprofessional, rude, and dismissive rep I’ve ever encountered. She claimed she “spoke for their CEO” and that there was no one above her to escalate our concerns to. The arrogance and lack of empathy were unbelievable. Between the false contract claims, the refusal to help, the unresolved safety hazard, and the complete disregard for customer well-being, I genuinely cannot believe this company is allowed to operate. This entire experience feels fraudulent, unsafe, and unethical.
Do NOT trust Brinks with your home or your family’s safety. We are now left with malfunctioning fire alarms, no carbon monoxide protection, holes in our wall, and monthly payments for a service that provides zero security. Absolutely unacceptable. Brinks is in breach of their own contract. A malfunctioning fire-alarm or carbon-monoxide equipment undermines the core safety purpose of a security contract. Brinks failed to maintain or repair critical safety devices despite requests breaching their contract.
Hello Jessica. Thank you for taking the time to leave a review. We are happy to help address your concerns and clarify any uncertainties regarding our policies. Feel free to email us at socialmedia@brinkshome.com, providing the account information, and we will get back to you. Thank you. - Paul H.
Original Review: Nov. 24, 2025
I have been with them six months. I have not good customer service since I switched. The sales person that sold me on Brinks was fired shortly after he left my home. There was no explaining anything. The installer came took the other company’s electronics down and left it all over the place. He installed the camera for the backyard to the wood fence by the garage. Anyone could reach up and tear it down. I had him move it. Now it hangs off the roof blowing in the wind. The front door camera was bought by the installer in the last minute. evidently they don’t carry this system. My alarm has been out on the front door. I have tried to get help and doesn’t happen. So my front door alarm is useless. I believe I am going to go back to my other company. Never did I receive this no level of care or concern.
Hello Sherry. Thank you for taking the time to leave a review. We are happy to help address your concerns and clarify any uncertainties regarding our policies. Feel free to email us at socialmedia@brinkshome.com, providing the account information, and we will get back to you. Thank you. - Paul H.
Reviewed Nov. 21, 2025
I would not recommend renewing a contract with Brinks when it’s offered at a discounted price. The new offered package ONLY covers a short term period for monitoring but all other costs/options; i.e., warranty of equipment, on-site technician support, battery, etc. are Not included although the salesperson states in conversation that it’s covered.
Hello Curt. Thank you for taking the time to leave a review. We are happy to help clarify any uncertainties regarding our policies. Feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Nov. 13, 2025
Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!
Hello Katie. Thank you for taking the time to leave a review. We are sorry to hear about your experience with the transition from Cox. If you are needing additional assistance with an appointment, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Oct. 31, 2025
0/10 Stars is my review overall. I am highly disappointed and dissatisfied overall, with customer service, and within the miscommunication of the sales representative that sold me that home security system. My husband and I were under the impression of our sales representative, Brian, giving us a qualified deal for 12 inside and outside cameras for $74.00 (even) per month, including installation of all cameras assured. The installer came and installed two, basic cameras. One door, ring camera, and the other was the home panel, located inside of the home, in the living room.
I asked the installer, "Where's the rest of the cameras?" He indicated that I would have to call Brian, our sales rep. I have called and texted Brian, unaware that we only had 3 days minimum to take the equipment back and to cancel the contract. I have insisted, telling Brian and his supervisor, Hakeem, that I was not under the impression of the cancellation deadline, as well as not receiving 12 cameras, that was listed on the display.
Now, I am consistent in emailing and contacting multiple Brinks representatives, however, the main representative that I sent those screenshots to be also named, ** (email) Ricky **. I have emailed Mr. ** multiple of times, however, I did not receive any more contact or communication from Mr. ** pertaining to cancellation of contract. I have sent documentation.
Hello Janae. Thank you for taking the time to leave a review. We are sorry to hear about your experience. If you would like more details about your cancellation timeline, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Oct. 17, 2025
I would rate this company as 0 if given the opportunity. I contacted them on multiple occasions to cancel my nonworking service. My equipment was outdated and it hadn't been working for 2 months before I totally canceled the service. That was 9 months ago. Imagine my surprise when I audited my bank account to discover that service continued to be billed and paid. When I discovered this discrepancy I called customer support and demanded to speak to a manager. The manager verified my previous contacts but stated that I continued to be billed because I hadn't completed an online cancelation form. No one mentioned this on the other calls, they simply stated that my service was discontinued and my bill was clear. Hmmm sounds like a scam to me. I completed the form that he sent me and I am waiting on a response.
Hello Donna. Thank you for taking the time to leave a review. We are sorry to hear about your experience. If you would like more details about your cancellation timeline, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Reviewed Oct. 15, 2025
Horrible! I had them for 3 years. I decided to cancel because they were double charging my account so I opted to cancel. Since they took the last 2 payments out at the same time they said I didn't owe anything. They gave me the directions to cancel. Sent me the cancelation contract in the email. I completed that. I called to verify I took care of everything to cancel after they tried to talk me into signing up again at a discount. Now 2 years later I get something from collections saying I owe 134 dollars. Brinks NEVER once contacted me in 2 years after saying I don't owe anything. Don't waste your time. Anyone is better than this dishonest security company. I have had a local company since 2023 and I have no complaints. They show up when needed, are less expensive, and don't charge extra. Brinks is a big company and they don't care about screwing people over!
Hello Lisa. Thank you for taking the time to leave a review. We understand this situation can be frustrating. If you feel that the collections was made in error, please submit a formal credit dispute with Transunion. They directly contact us to review your case. Thank you. - Paul H.
Reviewed Oct. 14, 2025
I called yesterday to request an extension of my contract under the current terms. After verification by the virtual assistant, I was connected to Alex. I told her I was receiving email messages requesting that I extend my contract. She understood and explained why I was receiving the messages. She reviewed my account and immediately started to work on my request. She explained exactly what she was doing and confirmed that I understood. Alex was very amiable and congenial. She had a positive attitude. She explained that I would receive an email message confirming the change and a letter in the U.S. mail also. Thank you so much to Alex.
Thank you for taking the time to leave this review, Tony. Thank you for sharing your recent experience with our team and how we were able to provide a great experience and resolve your concerns! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please do not hesitate reach out. – Paul H.
Reviewed Oct. 10, 2025
Worst customer service ever. Took money out of my account because they sent a security guard to my house, which I never requested, over a fire out cover alarming them to movement in my backyard. Yet when my car was broken into in my driveway, they did nothing. Wish I could break the contract.
Hello Melissa. Thank you for taking the time to leave a review. We understand your frustration with the dispatch charges. Please be aware that charges resulting from a dispatch is not originated by us. If you would like more details about the incident, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- www.brinkshome.com
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