Brinks Home Security™

Had a contract with an alarm monitoring provider initially that later got migrated into a Brinks account. This became month-month with Brinks for many years. In 2022, the 3G network went end-of-life and I began noticing long delays in setting the alarm. Brinks sent a letter in Sept '22 advising that they needed to come and install a 4G communicator to get the system working again. In Jan '23 the 3G communicator went off line completely. After 4 months of failed/deferred/missed scheduling attempts, I finally gave up and canceled Brinks entirely.

I have been a customer since 2009. When I called to cancel service (after my contract expired) I was offered some additional monitoring equipment in trade for extending my contract. Once the equipment was installed our account was then charged $500 for the equipment AND the contract was extended. I have called several times to resolve the issue. They say that I agreed to the fees and contract extension. I have asked for proof of that. They say they will provide the taped phone conversation where I agreed but they have failed to provide anything to this date. Very fraudulent.

Started service with Brinks November 2022. Two weeks after panel started disarming on its own. I am paying for service that I’m afraid to use because of the possibility of false police dispatch. There’s a 50 fee for technician dispatch. Called several times for help, systems upgrades & battery replacements do not fix the issue. I’ve requested a tech several times. First time, no call. No show. The alarm goes off at all hours including 4am when sleeping. Today (02/23/23) it went off twice, 9:45am & 11:50 am. I was scheduled for another appointment today. Brinks called at 3:40 pm stating they cannot get a tech out & will send someone tomorrow. Asked for MGR, transferred to diff agent that explains I will have to wait for a tech or to get out of my contract cost. $1059.04. Asked for a manager. Again placed on hold then told a MGR will call me back.

I've had so many issues with Brinks Home. When we moved a year ago they tried to charge extra for a new system even though we were an existing customer. It took months to get that sorted out and my money refunded due to their errors in ordering/shipping the wrong equipment. I spent more than 10 hours on the phone for weeks trying to get that issue resolved.

Price hikes, customer service not giving all information up front, no longer honoring original contract. Sadly I had signed up with a company that has since been bought out by Brinks. For the most part, it was great at first. Then the prices kept creeping up. Now I have an issue with the panel battery needing to be replaced. With the original company, they would come out for free and swap out batteries as needed. No longer is that the case. Called into customer support, asked about the battery, was NOT notified about any cost, and they shipped the battery to me and then charged me. Called to ask about it, and was simply told, "You have to pay for the shipped part." Luckily, only one more year with Brinks. Poor poor customer service communications.

This is a highly unethical and unprofessional company. They made changes to our contract without our knowledge and authorization. We moved in August 2022 and tried repeatedly to get a technician out to set up an alarm system in our new home. On multiple occasions, Brinks would schedule technicians for 4-hour windows that would never show up - we'd waste hours for technicians who wouldn't even notify us that they weren't coming. Every single time their technician would not show, I'd have to call Brinks and be placed on long holds just so Brinks would schedule another technician that would not show up again.

I had Brinks monitoring service and a camera and was a great customer, paying my bill on time via auto pay. My contract expired and I was month-to-month as I knew I'd be selling my home and cancelling service. When I call to cancel - and they try everything in the book to keep you - even if moving, they want to know the address, and try to move your service - I get it - but it was so frustrating to say no multiple times. Then they need to send you a cancel contract - and trust me, it does not arrive and expires in 48 hours, so you have to call back, and they promise to send it again - it does not show up. So, I call again and they say they will escalate it and cancel the service w/out having to have this contract. Well, of course they do not and another payment runs. I have to call again - and I get the news I still need to sign a contract they will send in 48 hours. And they will not refund the charge that ran last month. Run away - run away from Brinks.

Sorry to write a negative review. System never worked properly from day of install. The problems could not be addressed because they were not able to schedule a maintenance call. The false alarms that were occurring resulted in invoices from the local police. It is very unfortunate. I do not like writing negative reviews. But these are real problems and others need to know.

This company is just awful to deal with. Equipment is absolute junk that goes offline for sometimes 3 days at a time. My vehicle was vandalized right in front of my doorbell camera and it didn't pick it up. There are huge delays from time someone rings your doorbell to when you receive notification. Have called 4 times and booked an installer to bring new working equipment and no one ever shows up or calls back. Phone wait times are brutal and they tend to transfer you 2 or 3 times without resolution. I will never deal with them again. DO NOT HIRE THIS COMPANY.

I was duped into renewing my cobras with the promise of this great ring camera that halfway works. The only way to get a technician to fix it is to pay 140.00 because Brinks claims the equipment is yours once they install and offer poor support. Definitely killing this service once the contract is expired.

I had to switch because AT&T stopped providing security service and they transferred all of their customers to BRINKS. What a joke that company is! My camera stops recording in the middle of the month because I get to the limit that Brinks gives me. Their answer is: "You have to wait till the 1st of the month so your camera can start recording again!" What a joke! So I have a security system that does not delete old videos to replace them with new ones, BUT JUST STOPS RECORDING! Some security. I can not wait for this contract to be over.

I called about my bill and the rep was nasty but I had 3 months free so I explained that they call 20 times a day why wasn't I informed. She hung up in my face. This company needs to be close. Horrible. Horrible. Horrible. If I could no stars I would.

This security service is absolutely the worst company. They overcharge once you're in contract. When your contract ends they give you the run around so that they can continue to bill you. I would never recommend no one to get this service from them. This is the big mistake that I've done. Do not get their service!!!

I transferred over from Digital Life. 1st they only sent half of equipment. 2nd after equipment finally arrived. Worked for less than 1 week. Had to call tech support several times. They finally sent tech out. Replaced 3 faulty sensors. Worked for less than 1 week. Called tech again. They said programming issue. Worked for couple days. Called back, they tried a reset. Worked a couple days. Called tech again. On phone for 55 minutes when they "accidentally" hung up. Called back and tried to cancel. Won't let me w/o paying off contract. Talked to tech then, they tried something else. Worked a few days. Called back and currently on hold for 33 minutes as of now. Do not use Brinks, equipment is cheap and customer service is worse than any other company I have ever dealt with. I've only had a complete working alarm system for total of maybe 2 weeks out of 4 months. I will cancel on anniversary of my contract date for sure.

AT&T Digital life home security switched all their customers to Brinks. From the very beginning they were terrible. Took 5 month to get installed. The technician didn’t take the all system out and didn’t deactivate the wires or the system. We had beeping for 3 days till we figured out how to uninstall the old wiring and system. We didn’t receive invoices, called every month to get them to mail invoices so we can pay it. Never received not even 1 invoice. We didn’t use the system. Sent an email. Ask to stop service and send us what we owe. Now they want 4 times what we owe and turned our account to collection. I have proof of chats I had Sling for a bill. I will dispute this all the way to court if I had to. I will also sue them if they report it to my credit. Terrible business run by a bunch of crooks. This is not over. Beware of this business. Go to BBB and see the thousand of complaints.

A sales representative claimed that they were going to call ADT home and upgrading the systems. She claimed that her company was responsible for all the 5G updates from ADT. Once she asked me to cancel my ADT account we realized we would have to move companies. When I mentioned that we would no longer be with ADT she said correct, but that the upgrades were being ran by them. Because I was under the impression they were linked to ADT, I signed a contract for five years.

Beware of Brinks Home Security, MAG Security, Beyond security. The service is awful and have a lot of equipment issues. They said it was lifetime warranty and after 6 months they stopped acknowledging any complaints or issues. They went so far as to harass me and called me 3-4 a day and would hang up. I emailed and asked them why and they couldn't answer me. When I addressed this issue by email to MAG security manager, he assured me a Brinks manager would call me. No manager called and the call centre kept calling and hanging up so I had to block the number. How can I use such a security company when I have to block the number of the company that provides the security. I'm exploring legal action. They went into my personal info and started deleting my personal account info. I can go on and on but please stay away.

Please be aware of SCAM when signing contract that says just notify before end of 3-yr contract end date. When called to cancel service on contract-ending date, received DocuSign after few days and now saying to pay pro-rated until next month from the date of DocuSign. DON'T use Brinks!!!

No service. This must be a false company. They repeatedly cancel appointments they have made with you. They will not follow through on ANYTHING, except they will send you one free sensor in the mail. That is worthless. This is the worst company I have ever dealt with.

When signing up I was told I can cancel my services anytime I want .. Next thing I knew I signed up for 3 years contract. This company is not reliable at all ... I have had so many problems with them which they almost can never fix. I'm basically stuck paying for a service I don't want, don't need and paying double on what market offers. Which is about $50 a month.

This is the worst company EVER!!! Techs don't know how to fix any problems. DO NOT GO WITH THIS COMPANY!!!! Read the reviews on BBB. They are horrible!!! Have had them for 6 months and my equipment still doesn't work properly. They could care less about my safety!

Unfortunately, Brinks Home Security is another company that over charges you and steal your money. Sign up with them if you don't mind to be scammed and if you have extra money to toss around. Brinks Security is a true example of unfair business practice.

I've been waiting for my final service cancellation confirmation from Brinks. I'm canceling because their customer service is atrocious (a lot of runarounds; being hung up on, and given misinformation. And now for lying). In the meantime, I received a phone call from one of Brinks' "Senior Account Managers". He said, "I see that you have been a long-time customer with us" and that he would hate to see me go and he could lower my rate to $**.**/month (not including taxes and fees). So I told him that was great but I was not getting into another contract. There was a pause and he said, "Oh there's no contract." So, I said, "If you don't mind send me something that I could read" to verify what he was offering. He responded by saying he can't send me anything binding from Brinks that says this but he could send me an email. I thought to myself - Huh? Nothing binding from Brinks????

I have called over 10 times to tell BRINKS my camera still won’t record at night, I have paid for a sign and I still have not received one. They brought out a second camera and they told me it was an upgrade, it is the same camera as the first one. It is still not recording at night! Horrible customer service and only one installer in town.

Brinks charged me $2000 for equipment installation in my new home. I brought panel with me, but was charged for that because it had to be connected. I also signed a 5 yr contract. Check other companies first…

I wish negative zero stars were an option! I had Att DigitalLife and Brinks supposedly took over their customers. I set up a conversion 3 times and they were a no show all three times, no calls to explain what happened, just didn’t show up at all! I called customer care in each day. They lied and said tech was running late and still never showed or called and they were super nonchalant and robotic only saying, "We understand your frustrations"!!! Now I’m stuck trying to find a decent company to monitor our home without breaking the bank buying new equipment! I’m so mad at Brinks but also thankful I didn’t get stuck with them for three years! Reading other reviews affirms my suspicions that they are total.

For years, I had a self-installed and self-maintained Visonic system. But I’m getting older, and thought it would be good to have a service. I was WRONG. At first they changed batteries, NOT now. They will send a technician to your house for $50, but they can’t do anything except waive their own fee for no work if you promise to extend your contract for 3 years. One technician did come out and take a battery out of an antiquated siren that I have in the garage. At first he argued with me at length about the type of battery it needed, but when he finally opened it and looked within, seeing I was right, he took it out and said he would find another and drop it back by. That was 6 months ago.

Today was my 2nd-time RESCHEDULED appointment with them. A technician was supposed to come to update our security system because cell phone companies are to stop support for 3G and 4G. The window given was 5 hours. I was waiting and waiting. Finally, I decided to call them to see how soon a tech would come. They said the tech called out to ask them to reschedule my appointment. This is exactly what happened about 3 weeks ago. They never called me to reschedule as soon as the tech called in, which is ridiculous for the business to do. How unprofessional they are! The reason is beyond my understanding. At the last minute, a tech called in sick?! Especially when they stated that this appointment was CRITICAL and URGENT to avoid the interruption of the connection. They are history in this competitive industry. I will switch my alarm company asap.

I fell for the ad to replace AT&T Home Security (now out of business for home security) with Brinks. I scheduled an installation on Sep 22. The guy came out and tore out all of my ATT equipment, then proceeded to install the Brinks equipment. Well, he got to the main security pad and it didn't work, plus he said the water sensors won't be in for at least three weeks. WE didn't have time to finish, so he just left, and gave me the number for "customer service."

I have been without monitoring for a year. One technician who came broke my box and the hardware part. I have called weekly and been put on hold for 3 hours. Brinks sent a man who was not licensed in my state and he did not correct the problem. I have had appointments made and no one from Brinks has come. They schedule months and weeks in advance and do not show up for appointments. They show no regard for their paying clients! Brinks associates have hung up on me when I asked to speak to a supervisor, They have no accountability for their actions and lack of service! Sandra in Louisiana