Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
Visit brinkshome.com- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,936,196 reviews on ConsumerAffairs are verified.
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- 4,936,196 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 27, 2026
I called into Brinks for information on my on my control panel. The service representative worked with me to find a solution to my problem. She went over all my options and answered every question. Together we came up with the the best option for my situation. She was knowledgeable, polite and graceful. I enjoyed my interaction, and the Service Rep left me with a great feeling about the Brinks company. This is very rare in today's business environments with AI directing customer interactions. It was a perfect example of a skilled knowledgeable person making all the difference. Thank you for the service and the excellence of your people.
Thank you for taking the time to share your feedback, Gilbert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
Agent educated me on videos. He was helpful in resolving my question.
Thank you for taking the time to share your feedback, Alma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
My customer service representative was outstanding. She was pivotal in keeping our account with Brinks. She presented viable solutions with a positive and customer-focused attitude.
Thank you for taking the time to share your feedback, Terence. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 27, 2026
I called so many times Wednesday and Thursday last week. Once, just to turn the system to test so we could change the 12V battery in the attic. That went well. Kenya was so helpful and sweet. I wish she lived near me. I would have her over for dinner! Then the beeping continued....I called Thursday around noon and talked for nearly an hour trying different things. None of the tricks worked. MORE BEEPING! Was scheduled for a virtual technician at 1:00. That call must have come while I was still on the phone with my girl on Thursday.
I called her back an hour later asking when he could call back and they said they were backed up with calls and it would be later. I did explain that we were leaving town early Friday morning and could not just wait by the phone but to have him call us and we will do our best. THAT CALL NEVER CAME! Still MORE BEEPEING! Do you know how they tortured prisoners of war? With very loud music or incessant beeping 24 hours a day! WE called Thursday night to ask when the technician was going to call us and were old that they were closed and there would be no call that evening! What? No 24 hour service? One an alarm company??? WE tried to sleep while getting up all night and turning the chime off function.
We did leave town and had house guests that feel like they have been tortured. WE walked into the house last night and that was the first thing that greeted us. (our house guest left early because of the beeping) I have a very important meeting this morning and do not have one hour to spend on the phone but will call as soon as I can. I will most likely cancel my service and find a local company that has 24 hour service. This is really not what I thought Brinks was all about. I am so disappointed after all these years!
Thank you for taking the time to share your feedback, Lisa. We are sorry that the maintenance beeps has become such an issue for you and your guests. Most troubles can be resolve quickly, and we feel your frustration. We are here to help when issues arise during normal business hours. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and system concerns. – Paul H.
Reviewed July 26, 2026
Norma did an excellent job assisting us with our problem with the glass breakage monitor. She took the time needed, explained things in a way that was very understandable. She was able to determine the monitor isn’t working and is having a replacement sent that is covered under the system’s warranty. She is amazing and an asset to Brink’s customer service team.
Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from Norma. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 25, 2026
Excellent Service!!! The operator was very professional, clarified my doubts and guide me to the next steps to solve my problem.
Thank you for taking the time to share your feedback, Juan Pablo. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 25, 2026
Customer service representative was absolutely the best. He was extremely helpful, professional and knowledgeable. He was able to answer all my questions and find solution to my alarm issues.
Thank you for taking the time to share your feedback, Lorraine. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
Very helpful person on the phone. He saw my account, listened to what I had to say and accomplished what I asked for. Good customer service!
Thank you for taking the time to share your feedback, Heather. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
The customer person who assisted me was great. She was very attentive and helpful. I really appreciated her help.
Thank you for taking the time to share your feedback, Anna Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
The last Tech I spoke with was very knowledgeable & thorough. He explained in detail, exactly what he doing to determine the what could be causing the problem with my system, he was quite pleasant also.
Thank you for taking the time to share your feedback, Deborrah. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
Issue resolved promptly, saving me some $ in the process. Very nice people to work with, I think her name was Veronica or something like that.
Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 24, 2026
So I called customer service sales department service service. I told them that it was a hard wire system and the technician needs to bring a cat five wire deadbolt lock in thermostat with them and they sent the technician out to my home completely. Why not knowing the situation that knowing they’re getting into not knowing anything and not even sending properly with them.
I called customer service, expressed my displeasure because I had to take Work off. I got excuses. I got the runaround. I was told the man who would call me back. I thought we were going to call from a previous person and then they never did. I called back again and customer service representative to make excuses to stop and say oh well I call you tomorrow when I worked off today, that’s not gonna Work. I cancel. I told them to cancel and that I wasn’t paying anything. Have a nice day. Do not usually people. They are unreliable. Communication is bad and I haven’t even started with them completely yet. It’s already a nightmare.
Stay away from this company. I don’t care how many classes you can show or what they claim. But if the technic was an older gentleman, he was absolutely wonderful and I would give him 10 stars all the way because he got screwed too. He walked into the situation line and misinformed them. Will not informed really at all. It wasn’t whether they paid our employee driver heater. He was a contractor so he’s out among too.
Thank you for taking the time to share your feedback, Christopher. We are sorry to see that this first impression is what you experienced. This does not sound like a typically startup of services. You are welcome to email us at socialmedia@brinkshome.com if you still need assistance, with your account details and concerns. – Paul H.
Reviewed July 23, 2026
Abby was extremely intelligent, competent, and helpful. She resolved an issue that two other representatives were unable to tackle. Abby delivered exceptional service and went above and beyond to activate a device for me v
Thank you for taking the time to share your feedback, Senada. We're pleased to hear about your experience with the service you have received from Abby. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
2. T was very understandable & polite,
3. She was knowledgeable, detail specific & sensed she enjoyed what she is doing..
4. In summary, I felt a superior degree of "professionalism".
Bryan **
Thank you for taking the time to share your feedback, Bryan. We're pleased to hear about your experience with the service you have received from Trishawn. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
The representative helped me troubleshoot the low battery issue on my sensor. I was able to replace the battery on the sensor myself, thanks to her guidance.
Thank you for taking the time to share your feedback, Jonathan. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
Cory is an excellent example of what a customer service representative could and should be. Excellent communication, helpful and pleasant. Once I explained my issue, he immediately knew how to locate the necessary information on his end to resolve my issue. Thank you, Cory.
Thank you for taking the time to share your feedback, Catherine. We're pleased to hear about your experience with the service you have received from Cory. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 23, 2026
I was very pleased with my recent call to customer service. The call was quickly answered by a polite and well spoken lady. I wish I remembered her name. She was very pleasant and fully addressed my question. This was a welcomed change from interactions with other companies where one waits forever and then deals with a foreign based call center.
Thank you for taking the time to share your feedback, Craig. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 22, 2026
Everybody I talked to was very friendly and helpful.
Thank you for taking the time to share your feedback, Mark. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 22, 2026
She supplied excellent customer service and got me what I wanted.
Thank you for taking the time to share your feedback, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Long story short - cause my original review was “lost”. Incompetent tech support. No one has English as a first language. Electronic communication can’t understand any better! Tech left me rude recording because he (she?) was not notified by HIS job that I had rescheduled the day BEFORE!!!! Furthermore, I changed service from a relative to myself. This messed up the whole process! I need a plate to hold my old camera that we thought had been misplaced! I am now in week two of no camera in a neighborhood that bears NO resemblance to the one I grew up in. WHICH WAS THE REASON FOR THE FRIGGING “SECURITY “ SYSTEM IN THE FIRST PLACE!!!! If I can find a way to get out of this THREE YEAR CONTRACT - I am O-U-T!!!
Thank you for taking the time to share your feedback, Reponsa. We are happy to review your account and help find an amicable solution to help resolve the camera repair. You are welcome to email us at socialmedia@brinkshome.com with your account details and concerns, if you still need assistance. – Paul H.
Reviewed July 21, 2026
Tina was a pleasure to speak with!!! She went above and beyond to ensure that my issue was resolved. She worked diligently with technical support with great communication and explanation. Thanks for GREAT client support!!!
Thank you for taking the time to share your feedback, Cynthia. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
I needed to transfer my service to my new home. Destiny was personable and very competent. She made the call a pleasure and helped me with everything I needed.
Thank you for taking the time to share your feedback, Sharon. We're pleased to hear about your experience with the service you have received from Destiny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Excellent customer service. Thank you Deandra for patiently guiding me over the phone to make corrections and update my account, and for guiding me to change the batteries :) It all works now!
Thank you for taking the time to share your feedback, Laura. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Brinks is always there to give really good customer service!
Thank you for taking the time to share your feedback, Christie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Patient, understanding, easy to talk to. I had phone call from my doctor and she was nice enough to let me put her on hold to let me take the call
Thank you for taking the time to share your feedback, Vandra. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Sheila was very kind and helpful in meeting my needs and walking me through the document sign process. This made for a very positive experience.
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Sheila. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 21, 2026
Tina was my rep and gave me great service and advice regarding my issues.
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 20, 2026
I called Brinks to cancel my service after many years of great service ,the lady that answered my call was very polite and professional; she made the process very easy. If I need another security system, I will probably use Brinks again.
Thank you for taking the time to share your feedback, Enrique. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you again. – Paul H.
Reviewed July 20, 2026
Your tech support team was excellent today. They resolved all issues with my camera system.
Thank you for taking the time to share your feedback, Darrell. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 20, 2026
Orlando provided excellent technical advice to resolve the beeping key pad in my call. Thank you for courteous and helpful response to troubleshoot the issue.
Thank you for taking the time to share your feedback, MK. We're pleased to hear about your experience with the service you have received from Orlando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- brinkshome.com
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