Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
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- 4,905,225 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 16, 2026
All I can say is WOW. We have had a bizarre set of circumstances when changing over our wi-fi and phones. The Brinks CS experience was seamless and pleasant! Everything was accomplished with ease!
Thank you for taking the time to leave this review, Bob. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I spoke to Jody. She was very professional and answered me questions, was in no rush and explained everything I needed to know. She even guided me in the right direction on advise I needed on improving. Thank you.
Thank you for taking the time to leave this review, Tony. We're pleased to hear about your experience with the service you have received from Jodi. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Collandra was an awesome employee! She was had poise and patience and was able to to help me with my concerns!
Thank you for taking the time to leave this review, Sean. We're pleased to hear about your experience with the service you have received from Collandra. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
The tech took care of my alarm issue, but I had difficulty in understanding what she was saying. She was fading in volume. Very frustrating when you have an alarm going off.
Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Customer service rep. was very helpful. Explain in details what I was inquiring about.
Thank you for taking the time to leave this review, Norma. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Fernando was very helpful today. He answered all my questions and helped me figure out why there was a late charge on my bill, since I am on auto pay. I paid that and he answered the rest of my questions.
Thank you for taking the time to leave this review, Pam. We're pleased to hear about your experience with the service you have received from Fernando. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Customer service, when speaking with a human, is spot on. Friendly and helpful, kind and considerate. Brinks as a company, poor.
Hello, Kathleen. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 16, 2026
The representative was very very nice and helpful.
Thank you for taking the time to leave this review, Frances. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I would like to thank my representative today. She was kind and courteous and handled my concern with care. I appreciate Brinks being a business customers can trust.
Thank you for taking the time to leave this review, Bohemian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
There was a problem with my billing and I was able to quickly speak with a real person and get the issue resolved.
Thank you for taking the time to leave this review, Ed. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Great experience. The agent was upbeat, friendly and informative!
Thank you for taking the time to leave this review, Tamika. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
I'm very disappointed in this company. They were to come out to hook up 2 cameras and an alarm. They couldn't get the camera inside to work and was supposed to come the next day. Never showed. Then set up another appointment to get it connected and once again never showed. Then I get a call. They took it amongst their self to set a date and time that best benefit them. I told them that time was ok for them to come and remove it. They said they would and guess what they didn't show for that either. Worst service yet. Do not recommend at all.
Hello, Brittany. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 16, 2026
Even though the appointment time was later than scheduled, the alarm reprogramming session with “Daniel” was very successful. Daniel was polite, capable and professional representative for Brinks. Thank you!
Thank you for taking the time to leave this review, Malkiat. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 16, 2026
Aleya (spelling?) was very helpful and friendly. Her expertise made the process of my request easier. Thank you for your assistance!
Thank you for taking the time to leave this review, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Ron was very patient with me and stayed focused to help me throughout the 30 minutes call. Thank you so very much Ron!
Thank you for taking the time to leave this review, Lara. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
The customer service was excellent! The team member I spoke with was very helpful in guiding me to resolve an electrical issue.
Thank you for taking the time to leave this review, Arlene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Excellent and efficient customer service. Troubleshoot the problem with expert skills and communication was also topnotch.
Thank you for taking the time to leave this review, Pete. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
I spoke with a great representative named Gus, his name is Gustavo. He was very kind and patient with me, he explained everything I needed and was courteous. I call for cancellation service and he provided me with the information I needed. Thanks again Gus.
Thank you for taking the time to leave this review, Toni. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
They helped me set up video doorbell on new network. It took a while but he was very patient and didn't give up.
Thank you for taking the time to leave this review, Caren. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Brinks failed miserably to bring that same level of care. Brinks didn't help maintain alarm equipment. If something broke or was not functioning correctly it was on you to cover the cost of replacement. Brinks refused to send a technician out to your house for trouble shooting or installing new equipment. So you were on your on there. That and unreliable monitoring all of $70/month. I remember suffering through accidental trips while my son was learning to cook and smoked up the house. Not one call from Brinks. When I did talk to customer service they sounded sleepy, disgruntled, and well...ghetto and unprofessional. Overall I would not recommend this company.
Hello, Daniel. Thank you for taking the time to leave a review. We do not wish our customers to remain with an experience like this. We are happy to address your concerns if you have any questions. Feel free to email us with details of your account at socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed June 15, 2026
I had problems reconnecting my panel to our internet. My issue was resolved in less than 10 minutes. The technician was very responsive and helpful.
Thank you for taking the time to leave this review, Brenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
As a senior citizen, my tech skills are limited! Really needed someone to come to my home to inspect the system. Spoke to Ron, my Angel! He understood my concerns and needs! Thank you, Ron!❤️
Thank you for taking the time to leave this review, Carolyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
She was awesome. She made sure she helped with everything that nobody helped with for the last two months.. I appreciate her and thank you. ❤️
Thank you for taking the time to leave this review, Daiana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Very knowledgeable and did not waste my time getting things accomplished.
Thank you for taking the time to leave this review, Timothy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
Your representative Suzette just saved you a customer, because of my awful experience I just wanted to cancel but she was able to ensure me that the system is awesome and at the same time got the I.T guys to fix my system today. Thank you Suzette.
Thank you for taking the time to leave this review, Eddie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 15, 2026
My family was in the process of selling our home and moving. We needed to arrange cancelling our service as the buyer did not want to continue. While Brinks advertises the ability to transfer services to a new house, we needed a bit more flexibility as we searched for our new home. We spoke with a Larry from TX who was absolutely outstanding. He walked me through the entire process and adapted to our close of escrow date, all while being personable without being a stereotypical 'pushy salesperson.'
If all customer representatives employed by Brinks are like Larry, then there is no other security company that should be considered. They have taken care of us over the years, responded to every alarm notification promptly, whether accidental or of true concern. Whenever we find our new home and are looking for security, we will reach out to Brinks first. They are real, trustworthy people behind every interaction and will help keep your property safe and sound.
Thank you for taking the time to leave this review, Austin. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I dealt with the customer service rep, Oscar. Very professional and attentive and explained what I needed to find out. Thank you, Oscar. You are greatly appreciated.
Thank you for taking the time to leave this review, Tom. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
The Customer Representative was great. My issue was handled and resolved. Great customer service.
Thank you for taking the time to leave this review, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I am blessed to have Brinks Home Security Camera Technical Support servicing my cameras. I have been with Brinks Home for over 5 years and whenever I have an issue with my cameras, I call onto technical support and in less than 5 minutes, all my problems are resolved. Their support team technicians are well trained, polite, respectful, nice and provide good services. I thank Brinks Home Security Technical Support for their support team and for taking care of their customers. I do recommend Brinks Home Security Surveillance Camera company to everyone looking for security and peace of mind for their properties.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
Finally! After 4 calls over 10 days averaging over one hour for each call, the representative got it right! Brinks went from Zero to Hero only due to the girl who finally got it right! Why did it take almost 2 weeks, over 4 hours on the phone, with extreme frustration, to finally get someone who was competent enough to resolve my issue. Get it together Brinks. I almost lost my mind with your prior poor service until I got through to the right representative. I don't think that I could recommend your service unless you get better more informed people to problem solve. The last rep that I had yesterday was extremely helpful and resolved the Brinks issue. Give her a raise and get rid of the others.
Thank you for taking the time to leave this review, Robert. We apologize that you had to call in multiple times, but we're pleased to hear about your experience with the service you have received from the last team member. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- www.brinkshome.com
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