Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 19, 2026
I called Arville to remove my automatic payment from my account, and he successfully removed it. I've always had an excellent representative to assist me with matters pertaining to my billing or alarm system.
Cinda, Thank you for sharing your experience! We're pleased to hear that Arville was able to assist you with removing your automatic payment and that you've consistently received excellent support with your billing and alarm system needs. We'll be sure to share your kind feedback with Arville and the team. Thank you for being a valued Brinks Home customer!
- Cris J.
Reviewed Oct. 17, 2026
Our experience with him was unbelievable. He was so patient and helpful. I am not that tech savvy and he made me feel comfortable and confident to get through the process of adding back camera functionality. Truly amazing.
Bobby, Thank you for sharing your experience! We're thrilled to hear that our representative was so patient and helpful while guiding you through restoring your camera functionality. It's especially rewarding to know they made the process comfortable and easy to follow, helping you feel confident every step of the way. We truly appreciate your kind words and your trust in Brinks Home!
- Cris J.
Reviewed Oct. 16, 2026
The representative was knowledgeable, friendly and displayed great customer service
Shelley, thank you for your feedback! We're glad to hear that our representative provided knowledgeable, friendly service and made your experience a positive one. Delivering excellent customer care is our goal, and we appreciate you taking the time to recognize their efforts. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 16, 2026
Outstanding service from technical support. The representative was extremely knowledgeable and walked me thru the set up with patience as I'm not a tech guru by any stretch of the imagination.
James, thank you for sharing your experience! We're delighted to hear that our Technical Support representative was able to guide you through the setup process with patience and expertise. We understand that technology can sometimes feel overwhelming, and it's wonderful to know they made the experience easy to follow and stress-free. We appreciate your kind words and thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 16, 2026
The representative was terrific in solving a mechanical technical issue.
Ken, thank you for sharing your experience! We're glad to hear our representative was able to quickly identify and resolve your technical issue while providing terrific service along the way. We appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 16, 2026
I normally don’t give five stars but the professional attention and customer service, I received earned a five star rating!
William, Thank you for sharing your feedback! We’re especially honored to receive a five-star rating from someone who doesn’t give them often. Knowing that our team’s professionalism and commitment to customer service made such a positive impression means a great deal to us. We truly appreciate your support and thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 15, 2026
Excellent service good customer support with compassion. Helped me with my issue. Kudos to the customer service representative. I got an appointment for the upgraded system. Thank you!
Marie, Thank you for sharing your experience! We're delighted to hear that you received excellent service, compassionate support, and assistance in resolving your issue. It's great to know our representative was able to help and get you scheduled for your system upgrade. We'll be sure to share your kind words with the team. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 15, 2026
I received excellent customer service when experiencing error messages on our security system. Service was prompt, almost no waiting time on the phone. The technician video called so he could see the messaging and instructed me visually on some details.
Joyce, thank you for sharing your experience! We're glad to hear that you received prompt assistance and excellent customer service when troubleshooting your security system. It's great to know our technician was able to use video support to better understand the issue and guide you through the resolution step by step. We appreciate your kind words and thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 15, 2026
The customer service representative was very helpful. Took her time and walked me through the problem.
James, thank you for sharing your experience! We're glad to hear that our representative was so helpful and took the time to patiently walk you through the issue. Providing knowledgeable, personalized support is what we strive for, and we're happy we could assist. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 15, 2026
I spoke today 10-15-26 with a lovely lady named Jackie. My problem was that my alarm sounded in the early morning for no apparent reason. So Jackie walked me through a few things to solve my issue. It all took maybe 10 mins total. Jackie was polite, pleasant, and professional. She was a pleasure to speak with. Thank you, Jackie and Brinks.
Lynn, Thank you for sharing your experience! We're delighted to hear that Jackie was able to quickly help resolve your alarm concern and provide such courteous, professional service. We'll be sure to pass along your kind words and recognition. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 13, 2026
I enjoyed the virtual assistant (Vanessa) and even more, I got great help from Keysha, your real customer service staff. She is efficient, caring, and personable. Please convey a compliment to her from me.
Thank you for your kind words, Valerie! We're delighted to hear that both the virtual assistant Vanessa and Keysha provided such a positive experience. We'll be sure to share your compliment with Keysha and recognize her for her efficiency, care, and personable service. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 13, 2026
Team very helpful! I had a older system that didn’t work and I have been updated to a more current system!
Cheryse, thank you for sharing your experience! We're glad our team was able to help upgrade your older system and get you set up with newer technology. We appreciate your trust in Brinks Home and are happy to hear the process was a positive one! -Cris J.
Reviewed Oct. 13, 2026
I had a fantastic experience working with Kiarrai on October 9, 2026. She was incredibly helpful and made the entire process seamless. She assisted me in getting signed up for paperless billing and helped me navigate the steps for my new Visa card effortlessly. It is refreshing to work with someone so professional and efficient. Thanks again for your great help, Kiarrai!
Thank you for sharing your experience, Kathryn! We're thrilled to hear that Kiarrai provided such helpful, professional, and efficient service. It's wonderful to know she made the process of enrolling in paperless billing and updating your payment information seamless. We'll be sure to pass along your kind recognition to her. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 12, 2026
Our main panel just died a few days ago. We called Brinks and after a video call, it was recommended that we order a new battery for it. After receipt of the battery, we installed it but it still wasn’t working. Since it was on the weekend, we waited and called on Monday. After discussions and no good outcome with the panel working, it was suggested that we get a new, more up-to-date panel. Oscar was great in providing guidance and options. New panel (only pay shipping cost) should arrive on Thursday and was told we’d have a tech guide us in installing via video call. Hopefully the new panel will be the solution.
Thank you for taking the time to share your feedback, Denise. We're pleased to hear about your experience with the service you have received from Oscar and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 10, 2026
I’m very pleased with customer service representative who assisted me during my inquiry about having a technician help with front door bell camera and reconnection of rear door bell. I highly recommend Brinks without any reservations!
Thank you for taking the time to share your feedback, Alvin. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you for your recommendation. – Paul H.
Reviewed Oct. 9, 2026
Everything was good. The person help me out a lot. Very fast and easy.
Thank you for taking the time to share your feedback, Virgil. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 8, 2026
Jenny was "on the ball" correcting problems that somehow arose from my previous communications with your office. I'm concerned as to why your call was not listed from "BRINKS" but as an "unknown caller"? The voicemail left said there was a birthday alarm at my address....obviously an AI generated VM.....the low sensor has been corrected with a new battery. The window get's a substantial amount of sunlight which seems to help diminish the battery life on this particular sensor. Thank you for being a good listener Jenny. 5 stars for you.
Thank you for taking the time to share your feedback, Terry. We're pleased to hear about your experience with the service you have received from Jenny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 8, 2026
Unfortunately, I'm not having a good experience with Brinks, I hate I ever changed from my other carrier. I'm constantly being lied to for a sale.
Thank you for your feedback, Natalie. We truly hope that this is not the case. We're happy to gather more details about what occurred, please contact us at socialmedia@brinkshome.com with your account details, and any information you feel is important for is to look into. -Paul H.
Reviewed Oct. 7, 2026
She was very helpful and help resolve our problem. Bob
Thank you for taking the time to share your feedback, Bob. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
I just signed up recently with Brink's Home Security and have concerns with my current bill. I called to get clarification in regarding my bill. I initially talked to Mr. ** and he transferred me to Mr. ** for further assistance. Both gentlemen listened to my concerns and provided me with a comfortable resolve to my concerns.
Thank you for taking the time to share your feedback, Stellamaris. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
I had a low battery on my system, which was loudly going off. I found out it was due to the motion detector, and there was no tech support available on Sunday, October 4th 2026. The link sent to me was incorrect for my particular device. If I had needed a true emergency, I feel like I wouldn't have been taken care of. I also found out that the speaker box on the system is not available as well. The backing also on the motion device is extremely difficult to remove, even following the instructions I was given to press the top tabs.
The person assisting me was able to stop the alarming, and she stated that I would need a new system because it is showing the motion detector is broken, and I had to order a new one for a $10 shipping fee. I kept at trying to get the backing off and finally did and it required 2 AA batteries, not 3 as I was told initially before speaking with the second personnel. I was able to put batteries in and get it working and cancelled the order for a new one. Tech support should be available 24-7 when problems arise like this, and not just have regular personnel who can't assist as needed. I was told to call back the next day when I had an immediate problem that I needed assistance for right then.
Hi Denise, thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered and understand how frustrating it can be when you need immediate assistance.
Your comments are valuable, and we will share them with the appropriate teams for review. We strive to provide a positive customer experience, and we're sorry we fell short of those expectations in this instance.
We appreciate your feedback and the opportunity to improve. -Cris J
Reviewed Oct. 6, 2026
I can’t recall the young man’s name who assisted me with switching over my Brink services for my upcoming move, but I wanted to take a moment to recognize him for his excellent customer service. He was extremely patient, kind, and helpful throughout the entire process. He was able to answer every question I had, made sure I understood everything, and successfully scheduled my installation for my new home.
Everything went very smoothly, and I truly appreciate the time and care he took to assist me. His patience, professionalism, and willingness to help made the entire experience so much easier. Thank you for having such a wonderful customer service representative on your team. He definitely deserves to be recognized for providing excellent customer assistance!
Thank you for taking the time to share your feedback, Toni. We're pleased to hear about your experience with the service you have received from our team with the relocation process. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
My assistant listened to my concern and was able to help me reach a satisfactory resolution.
Joan, thank you for sharing your experience! We're glad to hear our representative took the time to listen to your concerns and work with you toward a satisfactory resolution. Providing attentive, personalized support is always our goal. We truly appreciate your feedback and thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 6, 2026
Agent was very helpful and knowledgable. I am new with Brinks and I am enjoying the customer support I have seen.
James, Thank you for your kind words and welcome to the Brinks Home family! We're delighted to hear that our representative was helpful and knowledgeable, and that you've had a positive experience with our customer support team. We look forward to continuing to provide the service and support you deserve. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 5, 2026
Hector was AMAZING! He went over and beyond to help us. Super patient, professional, kind and courteous. Very pleasant to deal with. You can tell he enjoys his job. I wish all representatives were like him. Give that man a raise!
Yoani, Thank you for the amazing feedback! We're thrilled to hear that Hector went above and beyond to assist you. His patience, professionalism, kindness, and dedication to providing exceptional service are exactly what we strive for at Brinks Home. We'll be sure to share your recognition with him and the team. Thank you for taking the time to highlight his outstanding work and thank you for choosing Brinks Home! - Cris J
Reviewed Oct. 5, 2026
The phone call started with AI assistant who confirmed my ID and then quickly sent me to a representative to solve my accounting question. Emily was great! I now have the problem solved. Thanks!
Diane, thank you for sharing your experience! We're glad our AI assistant was able to quickly connect you with a representative, and it's wonderful to hear that Emily provided such great service and helped resolve your account question. We'll be sure to pass along your kind words. Thank you for being a valued Brinks Home customer! -Cris J.
Reviewed Oct. 5, 2026
Tech representative spent as much time as needed to reprogram my doorbell camera. Service was excellent and instructions were explained in detail.
Steven, thank you for your wonderful feedback! We're so glad to hear our technical support representative took the time needed to get your doorbell camera reprogrammed and provided clear, detailed instructions along the way. Delivering excellent service and ensuring our customers feel confident with their system is always our goal. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 5, 2026
She was the absolute best! Very patient. I had a lot happening at once and she was nothing but kind.
Val, thank you for sharing your experience! We're delighted to hear that our representative was so patient, kind, and supportive during a busy and stressful moment. We'll be sure to recognize her for the exceptional service she provided. We truly appreciate your feedback and thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 1, 2026
I called to fix some sensor issues. Blake was excellent! Helped me to reset the sensor, change my contacts, update my security word. Spent long time with me on the phone. Got technical support, explained all my options. I’m very satisfied with the call.
Thank you for sharing your experience, Tatiana! We're thrilled to hear that Blake provided excellent support and took the time to help resolve your sensor issues, update your account information, and explain all of your options. We appreciate your kind words and are delighted to know you were satisfied with the service you received. Thank you for choosing Brinks Home! -Cris J
Reviewed Oct. 1, 2026
The representative was very helpful and provided information that I was not aware of. Appreciated greatly all of his time and advice.
Thank you for sharing your experience, Marla! We're delighted to hear that our representative was helpful and provided valuable information. We appreciate your kind words and are glad their time, advice, and dedication made a positive impact. Thank you for choosing Brinks Home! -Cris J
Reviewed Sept. 30, 2026
Marco ** was very helpful and answered all of my questions. He took time to explain the procedures and answered any additional questions that I had. He was personable and knew the product. He was responsive and and a pleasure to deal with-good customer service.
Thank you for sharing your experience, Marjorie! We're thrilled to hear that Marco was able to answer all of your questions and provide clear, knowledgeable support. We appreciate your kind words about his professionalism, responsiveness, and customer service. We'll be sure to share your feedback with him. Thank you for choosing Brinks Home! - Cris J
Reviewed Sept. 30, 2026
The service rep was polite and professional! I followed her instructions and we solved the problem after a few attempts.
Thank you for your feedback, Thomas! We're glad to hear our representative was polite, professional, and able to help resolve the issue. We appreciate your patience throughout the troubleshooting process and are happy you were able to get everything working. Thank you for choosing Brinks Home! -Cris J.
Reviewed Sept. 30, 2026
Excellent customer service!! To fix the issue gentleman help us for almost an hour nicely and we understand whatever he was explaining.
Thank you for your kind words, Harsha! We're delighted to hear you received excellent customer service and that our representative took the time to thoroughly explain everything and help resolve the issue. We appreciate your patience throughout the process and are grateful for the opportunity to assist you. Thank you for choosing Brinks Home! -Cris J
Reviewed Sept. 30, 2026
The customer service representative was very courteous. However, I called to confirm the installation because I am getting messages with different times for the installation. I literally received four or five different messages with conflicting times. I called to confirm and they still gave me a different time as compared to the technician. Very upsetting considering the system isn’t even installed yet. I hope this is not indicative of how this is going to go.
Thank you for your feedback, Teri. We sincerely apologize for the confusion caused by receiving multiple installation times. We understand how concerning this can be, especially before your system has even been installed. We're glad our representative was courteous, but we recognize that clear and consistent communication is important. If you still need assistance, please contact us at socialmedia@brinkshome.com so we can help ensure your installation goes as smoothly as possible. -Cris J
Reviewed Sept. 30, 2026
My experience with customer service was excellent. Shelia listened fully to my concerns about a recent issue with installation and went through some very well thought out remedies. Her pleasant demeanor was very helpful. Thank you.
Thank you for sharing your experience, Mark! We're delighted to hear that Shelia provided excellent customer service, took the time to fully understand your concerns, and offered thoughtful solutions. We'll be sure to share your kind words with her. Thank you for choosing Brinks Home, and we appreciate the opportunity to serve you!
Reviewed Sept. 29, 2026
I’ve called Brinks Home three times to cancel my alarm service, but my account is still active and the bills keep coming. I stopped the automatic payments in April and explained that the equipment is unplugged and I’m not receiving service. On today’s call, the representative said she could not find a cancellation request on my account and that I would need to call a different department tomorrow. She also said cancellation requires a signed form, takes 30 days to process, and could be refused if there’s an unpaid balance. I was given conflicting balance amounts during the same call. I’m frustrated that my earlier calls appear not to have resulted in a recorded cancellation request. I’d like Brinks to review those calls, resolve the charges, and give me written confirmation of cancelation of service.
Thank you for sharing your experience, Alex. We're sorry to hear about the frustration you've encountered regarding your cancellation request and billing concerns. We understand the importance of having these matters addressed accurately and promptly. Please contact us at socialmedia@brinkshome.com with your account information so our team can review your concerns, investigate the account history, and work toward a resolution. We appreciate the opportunity to assist you. -Cris J
Reviewed Sept. 29, 2026
Brinks Security is budget-friendly, will make you feel very safe, and the staff is magnificent and helpful when you need them. Safe security at my home is my number one priority. Very happy with Brinks.
Thank you for your kind words, Raimundo! We're honored to be your trusted security provider and thrilled to hear that you feel safe and well-supported. Providing reliable, affordable protection and outstanding customer service is our goal, and we're grateful to have you as part of the Brinks Home family. Thank you for choosing Brinks Home -Cris J
Reviewed Sept. 29, 2026
Needed assistance with our alarm system kept getting messages on our inside panel. I called in and spoke to a very professional and patient representative named Danny. He walked me through to resolve the issue. I highly recommend using Brinks. Loyal customer for years. Thanks again for your assistance and support.
Thank you for your continued loyalty, Patricia! We're delighted to hear that Danny provided professional, patient support and was able to help resolve the issue with your alarm system. We'll be sure to share your kind words with him. We truly appreciate your recommendation and thank you for being a valued Brinks Home customer for so many years! -Cris J
Reviewed Sept. 29, 2026
A couple of years ago I signed with Brinks for a hardwired camera with monitoring. After that, another company came in and offered multiple high level cameras and discounted monitoring. They assured me they will pay off my original Brinks loan and close the account. I now have no Brinks equipment at my house and no monitoring with them. Unfortunately Brinks wants not just the loan paid off, but also the monitoring for the remainder of the contract even though I am not getting monitoring from them!!! It has been a nightmare dealing with them!
Reviewed Sept. 28, 2026
Brinks has been a great security company for me for many years. Thank you so much!
It's wonderful to hear that you've had a great experience with Brinks Home. We appreciate your support and look forward to serving you for many years to come!
– Cris J.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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