Brinks Home Security™ Reviews
(Previously MONI)
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks Home Security™ Reviews
Filter by Rating
- (2,862)
- (535)
- (381)
- (232)
- (2,172)
Popular Mentions
- 4,874,223 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,874,223 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 21, 2026
The technician helped me make a good decision to make my home safer.
Thank you for taking the time to leave this review, Kyiesha. We're pleased to hear about your experience with the technician. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Not pleased with services. Was rushed through activation and payments appeared more than discussed.
Hello, Michelle. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand if you may still need to have this addressed. We are happy to review your account if you would like to ensure everything is accurate. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 20, 2026
My call was answered promptly, transferred to appropriate dept. and resolved quickly.
Thank you for taking the time to leave this review, Mary. We're pleased to hear about your experience with our support team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
George, the rep for Brinks, was very professional and resolved my issue in a matter of seconds.
Thank you for taking the time to leave this review, Max. We're pleased to hear about your experience with George. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 20, 2026
Brinks are just scammers. They were charging me $36/month. I asked them a new Quolsys Panel 4. They said that it cost $600, but they will offer it to me at a discounted price of $400 but I have to pay a $200 technician fee. I said i don't need any technician, I can set it up by myself. They said it not possible. So I bought me the Quolsys Panel 4 on eBay brand new for $200, and I told them that I want to cancel the service. They called me some days later with a 2 years contract and $26/month. I said no. They called me again some days later with $19.99 and 2 years contract. I said no again. Some days later they called me with $19.99 and no contract. I said YES. Two days later, they billed me $25!!! I called them and cancel for good. Thay are just a bundle of scammers!!!
Hello, Gustavo. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations and that you have cancelled service. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com if you any remaining questions or concerns about your account with us. -Paul H.
Reviewed April 20, 2026
Jessika was great and very helpful, She walked us through everything and was very patient, She ordered us the new equipment that we needed and helped us reset the old equipment.
Thank you for taking the time to leave this review, Bruce. We're pleased to hear about your experience with Jessika providing the help you needed. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 18, 2026
Horrible experience - will never use this company or recommend this company to anyone. My parents passed away in August 2025. Both of them, the same week. In the beginning of October, as I was sifting through the many things I had to do to take care of my parents' affairs, I called Brinks. The gentleman on the phone said I could not pay their bill, but I could "take over their account" and get it "switched into my name" - which was great because we still had to figure out how to sell the house. He walked me through all the things, had me sign some stuff and I was on to the next task. Fast forward to December, when the house went on the market, and I called to cancel the service because the realtor said it was a good idea.
The lady on the phone said that what I had actually done was create a new contract of my own, and that I was locked into a 4-year contract. I told her specifically that no one had mentioned anything about a new contract and that it was wrong of them to do that. Not one person mentioned a new 4-year contract. In order to cancel this new contract, I had to pay $1500. My other option was "to give it to a family member". My family just died. But thanks. After multiple calls and seeing if there was any other option, I was told that I knowingly signed the contract and that I was responsible for the bill. So I paid it. There, you got your money. Thank you for being a good lesson, and thank you for being an awful, shady company. I would give 0 stars if I could.
Hello, Becky. Thank you for taking the time to leave a review. We are sorry for your loss. We understand that you may still need this to be addressed. We are happy to review your account if you would like. To better assist you with this, feel free to email us with more details of the situation, your post, and account details for us to review at socialmedia@brinkshome.com. Thank you. -Paul H.
Reviewed April 18, 2026
Run, don't walk away from this company. Their service is terrible, if you're lucky enough to get a repair appointment they call a few days before because they overbook to change it
Hello, Scott. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 18, 2026
Emily was very helpful and she helped me through the problems that I had. And she stayed on the phone with me and guided me through everything.
Thank you for taking the time to leave this review, Colleen. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Very helpful, considering and easy to communicate with
Thank you for taking the time to leave this review, Tyrone. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Good alarm service, however getting a tech out here was a little obwro.
Thank you for taking the time to leave this review, Curtina. We're pleased to hear about your experience with our service. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Portia answered the call with professionalism and was cordial, polite and respectful. She recapped the issue as well as instructions on monitoring signal strength and discussing with my internet provider if lag continues. She assured me that if it proved to be a camera issue I had the protection plan which would cover my equipment. She queried if I was aware of low battery on door lock and if I had someone to replace battery or if I knew how to do so.
Thank you for taking the time to leave this review, Rose. We're pleased to hear about your experience with Portia and her professional support. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Alice was wonderful. I was able to understand what she was saying and she offered to reduce our monthly fee, which we approved the switch. She also ordered us new yard signs and window decals. She was very pleasant to work with.
Thank you for taking the time to leave this review, Susan. We're pleased to hear about your experience with Alice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
It was very simple and quick to contact customer service. The representative was very helpful and professional. It's a delight to speak with a human without a long wait.
Thank you for taking the time to leave this review, Khalil. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
The support person was pleasant and he was helpful after being on hold for a long time. But this alarm system is old, the app is ANTIQUATED and cannot be updated without calling tech support. Brinks also puts you on a contract that they will not provide you with a copy.
Hello, Ken. Thank you for taking the time to leave a review. We are happy to review your account if you would like and provide any additional assistance. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
She was knowledgeable, kind, considerate, and she took care of everything I was calling about. Very sweet lady.
Thank you for taking the time to leave this review, Diana. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail at customer support was very helpful. Thank you.
Thank you for taking the time to leave this review, Grace. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Gail was great. Thorough, actively listened and was able to articulate concerns back to me. This is refreshing because I often find that when first describing issues and concerns, reps with other companies aren't actually listening.
Thank you for taking the time to leave this review, Matthew. We're pleased to hear about your experience with Gail. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Speak with Emily in Customer service. She provided exceptional customer. She was very kind and patient. Emily was able to assist me with all my concerns and request.
Thank you for taking the time to leave this review, Sharon. We're pleased to hear about your experience with Emily. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
This company is not very commit to customer satisfaction. I talk to several representatives requesting that I want to cancel my service like 2 year ago and they always fill me with promise that I will paid less that I was paying but a year later I was paying more that what we have agree. Not a good company to do business.
Hello, Amiclar. Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 17, 2026
When one of my keypads stopped working, I contacted them and was informed that my pads were no longer valid. A wonderful technician came and installed new ones. Dion was very respectful and efficient. He explained how the new ones work and showed me how to get answers to any new questions that I didn’t think of when he was here. Very happy with this company. I feel safe knowing that Brinks is watching over me.
Thank you for taking the time to leave this review, Suzi. We're pleased to hear about your experience with the new panels Dion helped installed while giving you the time to ensure you were comfortable with new equipment. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Calandra was very professional and took the time to listen and walk me through the process of rebooting my system.
Thank you for taking the time to leave this review, Cynthia. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 17, 2026
Customer Service was great, very helpful and professional.
Thank you for taking the time to leave this review, Eric. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Very helpful associate and my concerns were all addressed efficiently.
Hello, Annie. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
The rep was knowledgeable, patient and got my problem solved.
Thank you for taking the time to leave this review, Carol. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
The agent was polite and nice but still waiting for my closing statement which I have been waiting for for 3 weeks.
Hello, Jose. Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive. What could we have done to earn a 5-star review from you? Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Ms ** was very engaging and friendly to talk to. She helped out as much as she could. She is definitely in right position.
Thank you for taking the time to leave this review, Vic. We're pleased to hear about your experience with our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
I did not realize when I signed up that there was a 5 year contract attached. The installer had a difficult time getting the camera set up. He hooked it into one of my Kitchen outlets and the Brinks system never seemed to work quite right. Also that kitchen outlet never worked the same, only one of the plugs worked after the installation. I am having some financial difficulties and called to cancel the service only to find out that I would have to buy out my contract for $1,139.59 or continue with a service that I am not using for 19 more months. I would rather be robbed by strangers than a business that I had put my trust into. The only proof of purchase that I have is my auto payments.
Hello, Bonnie. Thank you for taking the time to leave a review. We are sorry to hear about your situation. We understand that you may still need this to be addressed. We are happy to review your account if you would like. Feel free to email us with more details of the situation, your post, and account details at socialmedia@brinkshome.com for assistance. -Paul H.
Reviewed April 16, 2026
Excellent customer service. Have been a customer for over 21 years. We appreciate your dedication to our well being.
Thank you for taking the time to leave this review, Sonnesa. We're pleased to hear about your experience with our team and staying a customer of ours for 21 years. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 16, 2026
Brinks Customer Service was wonderful. Shelia took the time to make sure all my questions were answered about my rate and service. It was a pleasure working with her today.
Thank you for taking the time to leave this review, Janice. We're pleased to hear about your experience with Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- www.brinkshome.com
Media
