Brinks Home Security Reviews

It's been great with Brinks. Their reps were courteous and very helpful. They've taken care of me. I appreciate it.

I went from the push panel to the touch screen and I love it. I like the way that it looks very much especially the pictures. The installer was nice and very professional. I didn't have any problems with him. He got the job done and he left. Everything is good.

I converted over to Brinks from my previous alarm company. I spoke to a person last week and the experience was very good. The person was not only patient, but sounded patient. I was really satisfied with how he treated me. Even when there were things that I didn't understand, he was very patient and didn't have a tone or an attitude.

I've had Brinks ever since when it was MONI. It’s still good and I've had positive experiences when speaking with the customer service reps.

I had a problem and Brinks had somebody that came out and took care of the problem. The battery was out in the smoke detector, and also in the motion detector. And so, I replaced the batteries, but the motion detector just kept beeping and it was saying it was still offline. So, they had to have someone come in and put a new motion detector and they replace the old one. He came pretty much right on time.

In Oct of 2019 a salesman came to our door to get us to switch from Vivint to Brinks. His pitch was a great one so we did. BIG mistake. They sent a tech to come switch our panel settings to Brinks and was supposed to changes all our batteries on the sensors which he missed a lot and used very cheap batteries. After a few months our sensors stopped working and garage sensor never worked. So I called Brinks customer service. Long wait time and the female agent would not give me her name. She was very argumentative as I explained everything that happened. I asked to talk to a supervisor and said many times I would wait since she said they were busy. So after 40 min. Of argument she says we are under warranty and they will send someone out and bill the warranty company Capital Alarm.

I like the pricing of Brinks. I have the two cameras and I like those. One of the guys helped me with my camera the other day. The guy did an awesome job. It works and Brinks has been good so far. I was thinking about getting another camera but I can't do it right now. I use the smartphone app and I like that it’s easier to manage.

Brinks was recommended to us when we purchased our house through our warranty program. Their service technician was really good. The only concern I have with Brinks is when I called when I've had a couple of false alarms due to batteries being low in the house that we're not staying in at this moment, the person calling talks too quickly and muffled. It was not the connection. It's just that they talk a little too quickly leaving phone numbers to call back or what their name is. They're just not the clearest. I feel like when it's something around an alarm going off, they need to speak slower and more clearly. Anybody who has an alarm system feels more secure. Yeah. I feel more secure having it, and the app is good. I can at least have a sense of whether it's armed or disarmed. So, it's comforting.

I got Brinks two years ago and at that moment, I liked the price, the service and the equipment such as the camera and the sensor. Everything was installed and by that point, I had 3G technology. Now, everything is 4G and more, and my system is not working very well. At the beginning, they said they were gonna send the technician from the company that works with them. The people were gonna be available according to their agenda and I was told to contact them. I did it but I didn't understand why I have to contact somebody else. My contract is with Brinks Home Security.

I called Brinks in regards to my security because the door-to-door solicitors had came by my house and trying to solicit another plan. I was really concerned in regards to how he was able to get my information without me giving him a passcode. I didn't even give him my date of birth or social details, but he was able to access my billings. I was really concerned about that as to how much information an individual can acquire. When I was doing that, the lady checked. I thought about security cameras. I've talked it over my husband because he does a lot off the road truck driving. We've decided to get the security cameras because of the length of service time that we've been with the company. She told me how I could acquire that at no charge. I have an appointment scheduled for the 19th. Rachel was the one that assisted me. She did do an awesome job. She went above and beyond to assist me.

We had Protect America for years, after Brinks absorbed them the last 3 months of trying to do my monthly alarm test has been a nightmare. I spent 1 hour on hold with various departments trying to test my system. They told me there was no signal and put me on hold for tech. support, after a half-hour Tech. Support informed me my signal did go through and there was not a problem. Customer Service Rep. did not have command over the ENGLISH language and had to repeat everything over and over until I understood. I Will Cancel my contract when the time comes and inquire into different alarm systems. I never had these issues with Protect America.

When I bought my house, the previous owner had Brinks. They told me that their service was good, so I started the service with them and the free cameras. So far, I'm liking it. The technician was great. I have regular home services and I was calling because I wanted the camera services for the outside of the house. The time that I placed the order, the offices were closed so I didn't make an appointment for someone to come out. Since no one had come out, that means the order isn't complete. So, I need to cancel it. The young lady helped me with the new order that I did the other day that I need to cancel. Everything is good.

My overall experience with Brinks was very good. The other system, half of the sensors weren't working on it. I'd have to go to the battery store to get the batteries to put in them and it was a bit much. Now, I feel much more comfortable with Brinks. We have the camera and the tablet on the stand. All the sensors and glass break detectors are working. It's a much better feeling. The technician that came out to install was very good. He was on time, very knowledgeable, very pleasant, and very helpful. Everything that he told us about the system and things that we can do on our own was crystal clear. It wasn't like I had to call anybody and say, "Well, I didn't understand this. I didn't understand that." I was very pleased.

When Brinks bought Protect America, they acquired my account. So far they've been okay. The picture is clear. My phone was fine when someone was at the door. But I don't get my clips consistently. I'm still kinda working out the kinks with the cameras and trying to get video clips. They start and then once I surpassed that time cut off, they start back up. But we’ll get them pretty regular because it's on the side door. We go on in and out of the side door. So I probably am using a lot of the clips with the activity but they start up and they are good for about 10 days but then they stop. After about 10 days, they start back up again.

We wanted to get rid of a completely-wired home security system and go to integrating Google Home with the rest of our Google Home stuff. Brinks was the provider that could then provide the monitoring. Security systems are largely useless but everybody’s supposed to have one. It's as much to stay in line with our high-end home furniture as anything else.

We have been with Protect America for many years. We were advised that Brinks Home Security has bought them out. Our credit card has always been on file and our payments were made automatically. Suddenly, we get a paper bill for $74+ stating that we are behind on our payments. We called as soon as we got the letter and gave the representative the credit card that had always been on file. She also said that we were due a credit and credited our account for 1 month payment.

I was calling Brinks to cancel the service because I've been without a battery for about a year and no one did anything about it. The young lady that I spoke with really tried to accommodate me to not get rid of the service. She told me that from what she could see, I needed to upgrade because I've had the service for a while and it hadn’t been upgraded. I was questioning about the doorbell ringer and she offered me a free doorbell ringer. But I had no idea what was required for that. It turned out that their technician would replace my doorbell with the new doorbell ringer but it had to be hardwired. And unfortunately, my wires had dropped in behind the wood that was holding it and when the technician came, he said that he couldn't do that because he needed it to be wired.

The Brinks salesman came to our door and I decided to use them. When the batteries were low and my system was out of date, it was good speaking with their customer service team. They were very nice. The system is good but it does not always record and it only gets me so many recordings. We had a party here and people were going in and out. Our daily was used up and we couldn’t get any more recordings. I don’t like that part of it. It seems wrong. The doorbell camera records at dumb times. It seems like, as much technology as we have, when I go out that door and I have my phone on me, it shouldn’t record. Somebody walking up to my house, it should record them. I have an autistic son and sometimes I don’t feel safe leaving him here.

My little nephew, my mother-in-law, and another nephew got Brinks. I got it as well and it's a family affair. I like the system the way it is and I like the way everything’s set up. When I talked with them recently, they were so very lovely and helped me out. They took put two payments to the end and it's helping me out right now because it's kind of crazy outside with everything happening. There is no work and nothing's going on.

Brinks took over Protect America, so they are now my security company. I called them up to verify the takeover, and I asked them to upgrade my system because it was analog, not digital. The tech came out to do that today and he was very nice. I'm in a condo now. I had the security system put in because my wife had Alzheimer's and she would wander. I needed something that I could turn on at night because we didn't sleep in the same bedrooms and in case she got out of bed and tried to go out the door. That's why I had the security system put in.

Brinks has provided me peace of mind in terms of my family. Very comfortable when I’m away from home that the protection we have available at our disposal will provide fast emergency response. Equipment is easy to use and convenient. Company stands behind its name.

I moved three months ago to another state. I took my Brinks alarm panel with me and ordered new sensors for the new house. It has more doors and areas for motion sensors, so that seemed like a sensible thing to do. For the past three months I have been trying to add the new sensors to my panel. To no avail. I am a software and hardware engineer, so this process is usually not very difficult for me. The system showed the previous sensors as disconnected for three months, which seemed to not have raised any issue with the 'monitoring' company. Calls to tech support always ended with a timeout on my part as 40 minutes on hold is about the maximum time I can afford. I was able to change my billing address on the account but you cannot change your service address online. There is actually very little you can do yourself on the system you paid for.

My experience was the same with Protect America. I had some issues a couple of weeks ago. I was on hold for three hours. And then, I got disconnected. I spent my entire evening on hold with Brinks on the phone, and that was my complaint with Protect America. Because every time you call in, you spend hours and hours on hold. The time that you have to spend on hold is not acceptable. People have things to do. When I upgraded my system, I got an explanation of, “We bought out several other companies, and everybody's working overtime.” You can tell me all the excuses you want, but it doesn't help me that I lost my whole evening sitting on hold.

I had other companies and I got tired of them. The little guy that was with Monitronics was such a good person. His name was Cody. He gave me all these great deals and everything for adding it on. The system is easy to use. I’m gonna be 72 soon and when you get to be older, you don't need to have to figure out things. They do a pretty good job. They are always there to help when we need them. They always have an answer. They show up when they’re supposed to. They're very knowledgeable when they get here. The technicians are really knowledgeable. They help you through a lot of things and don't mind doing it when they're there.

I have my security with Brinks and I pay every month. Being a female, I decided to sign up with them. Recently, I spoke with their rep because the smoke detector was beeping and I couldn't figure out what was going on. He helped me through it and he was very nice. I just changed the battery in it and that was all I needed. All in all, the system works but I've never had to use it, which is a good thing.

Guy knocking at our door around 9pm, we agree to system and he says installer is 30 mins behind him, it was 90 mins later he showed. Doorbell camera quit working, appt scheduled for 10am today, guy called yesterday 4pm saying he was close, I let him know my appointment was today. He said he was the technician and he made the appointments and nobody else could. He logged onto my phone and system didn't work, he said I needed more wifi. I checked my wifi where Doorbell camera was and it was 93.7 Mbps download and 119.4 upload, more than enough. Problem still exists and I will have my friend help me on it from here on out, technician did nothing for me.

Brinks allows their techs to come into your home working under Brinks and selling cny alarms. The tech did not seem to know what he was doing to install a video doorbell. I ask for a refund, never received doorbell or refund. Have call Brinks several times and the tech does not answer cny **. Have notified BBB and will continue to write letters year after year till refund is given back. This is a con. Be aware. This has been going on since July 16, 2020. Must not pay very good for their employees to rip people off.

I got a little confused. I had an outside camera that come with bricks. I was having a bit of an issue with it. When it was recording stuff, I couldn't switch it over to my video from my ring doorbell. So, I called. They kept putting me on hold. And they said they were calling Pro-Tec America. They also said I had to change my keycode box, which made no sense, and they would charge me for it. I've tried to call customer service back a couple times. I've sat on hold for a long time. I realize they're busy. But I wasn't real happy with that. I didn't ask them to switch. They did that on their own. But I don't see why I should have to pay for a new box. I don't wanna talk to customer service because they don't know what they're doing.

I feel safe having the system. It's dependable and effective. I haven’t had any issues.

We had an upgrade to our Brinks security system about a month and a half ago where they adjusted the program inside the touch panel and the guy who came out was great. He was polite and a nice young man. The equipment is good quality and I like that the system tells me if my house is open and whether or not it's protected.

I was with Protect America and Brinks took over the company. I had a problem with the smoke alarm but Brinks took care of it and didn’t charge me for an outside contractor to come and do the job. It was an emergency. I had a lot of problems with Protect America, from customer service to the pricing of their equipment to responses. If they went out of business, so be it. They deserve it. Brinks has been good and they’ve helped me out a lot. Although it's not like before that you call the alarm company and you can speak to someone. Now, you have to wait to speak to someone. But I'm sure it's because of the virus. Other than that, I don't have any complaints with Brinks. The system keeps my house protected from intruders, fires and everything.

I always went with ADT because it was the most common one I knew of. But I've enjoyed having Brinks and I've had it for the last couple years. The house that I just moved into has ADT capabilities, but I wanted to stick to what I was already familiar and comfortable with. The Brinks' customer service over the phone was great. They were very helpful in trying to find me the most convenient day as well for getting everything installed. At some point, I didn't hear from them and they called the person and had them call me. So it was good. The installer was great. He was very personable, professional, and quick. He went through everything and made sure we understood how it all worked. He also tested it out before he left.

Brinks was the first company we received a representative from in our house and we were pretty convinced to go with them. So far, they are very good. One time, the battery was low and I called them. The rep I talked to was great, then somebody came here to change the battery. All in all, Brinks has been very helpful. The person that came here helped us with the different issues that we had and answered our questions. So, it was nice. But every time I call, I have to wait 40 to 50 minutes to speak to a technician, so I have to separate a time of my day to call if I have to call. If I do it during my lunch break, I won’t be able to fix the problem. The other time that I called, I waited 40 minutes as well. At the time, I had to reset the system because I changed the Wi-Fi password. So the very long wait time bothers me very much. But everything else looks good.

Brinks bought out the company I was already with. So, I just stayed with them. Their reps have been out here for some upgrades and service. They said there was an upgrade to the main control panel for a better chip, so they were coming out and doing it. It wasn't anything that cost the customer. They put the new chip in and did a good job, and off they went. With the system, I am able to log into my cameras if I'm away, and look inside the house and see if anything's going on that shouldn't be going on. Every time it storms, something messes up with one of the detectors, if the power goes off. So, I can look at my camera and from my cell phone, wherever I'm at, and see that nothing’s going on in there, and I don’t worry about it. I’m very pleased with Brinks so far.

I’ve done without Monitor for a couple of months. Every time I called, I couldn’t understand what the lady was saying. She was a foreigner. The gentleman that they sent out here was polite and he helped me all he could. I appreciated him. Everything is back the way it was. I really appreciate Brinks. They were very great to me. I like the device because I live in a very bad neighborhood. I really appreciate the alarm.

I had Monitronics at first and then, Brinks merged with them. I recently called for my camera in the front of my house. The camera broke. Brinks outsourced the install for the camera to another company. They referred me to them and then, the guy was supposed to call me back but he didn't. I kept calling him. Then I called Brinks and then they sent an in-house technician who came right away. I was able to get my camera the next day. They replaced it since I had a warranty on it. But now, the camera that they installed is not recording properly. I need to call Brinks to schedule for somebody to come over. I looked at my phone and there were some days that were skipped. When somebody is at my door, it's not recording that somebody is at my door. I always look if somebody’s at my door or go back and save clips to see if there's somebody but I can't.

I called them when I had to figure out my battery. The rep that I spoke to was was wonderful. Everything's good. I'm very happy with it.

We used to have Protect America and we loved it. After Brinks took over, it became an ABSOLUTE NIGHTMARE. They are horrific and by far worse company we ever had to deal with. We have been trying to cancel for 5 months now. We emailed many times with no response. We called and each time talked to 3-6 people since they constantly transfer you then after we go through everything, we were told we would get a docusign to cancel it and it would never come through. We sent emails about this concern and there was nothing.

Excellent personal attention and the customer service person I spoke with was very helpful and pleasant to deal with. Got the system tested and everything was good. He was also able to answer all of my questions. Very pleased, thanks.

I was an ADT customer for very many years and I liked their equipment. But the problem with ADT is that my needs got bigger than what it was. I had neighbors moving out and left areas unprotected that normally would be protected. So, I was calling to get ADT to come in and take a look at my new issues. They did not want to do this. They ignored me and passed me off, which upset me, and I went on about my way. I called a couple of local people and one local guy who was a neighbor of mine never got back with me.

The service was good. The quality of the system seems okay. It has quick response.

They contacted me and told me they wanted to update my system. They said my stuff that I had in my house is gonna be outdated at the end of the year. So they put a new keyboard in and checked all my systems out as far as what I had already in. The tech fixed the backdoor one that I was having problems with when you put the new system in. The system is functioning quite well. It's easy to set. The guy who put it in knew his stuff and he was able to show us very easily how to work the new system.

I kept having problems with ADT because they would say they were gonna send the police. I still have trouble because I have two dogs and sometimes I don't remember that my back door is open. Then it's very hard for me to run back there to shut the door and turn everything off. So for a while, I didn't turn my alarm on 'cause I figured I looked like I was armed to people outside. Brinks had to replace my sensor and the nicest guy came out and did that. Now, I'm trying to work with them or an electrician so that they could literally drop down my doorbell thing that's up in my attic, 'cause it's not through. Once they do that, then I can put the Brinks stuff on there. They have a SkyBell so that's fine.

I was with Frontpoint and two guys came to my house and tried to convince me to switch over to Brinks. I had sensors and things, but I didn't have cameras at that time so they offered to give me cameras for free. That was what got me to sign up a contract with them. When I initially signed up, it was MONI, and I still have the old yard sign. I requested a new one about two weeks ago, but I never got it. I'm gonna call them because it's going on to three weeks that I haven't received what I requested. But other than that, I'm pretty happy with their service.

Brinks had more features than what I had before. The installation went well. I’m very much pleased with the system's features. It let me know the least little thing my doorbell camera picks up, which is a good thing. I called Brinks when I had some issues. They then came out and took care of them. They were very nice. I'm satisfied with Brinks.

Brinks is the best security that I can refer to people. I feel much safer in my home. They give me quality security for a good price that I can afford and I'm on disability so I can't afford expensive alarm but Brinks helped me out with all my windows and doors are secure. Now I feel much much safer with my son at my home. Thank you Brinks.

I just have to say if you need help ask for Denise. Not only was she helpful with an issue I have been having with a different security company she was also uplifting. I was so glad I was able to speak with her. I'm sure others will be helpful but she stands out.

We are pleased with the security service except for the price. We are senior citizens and would like to be considered for a lower monthly fee. Please consider this without other frills not to be attached to any discount. Thanks.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

I was real please with her and if I knew someone that needed the alarm system I would definitely recommend this company and I want to take the time to thank you for your good service so far and I know the future is going to be great.

My Tech was well knowledgeable about the product and offer suggestions. He even went over everything at the end to assure I had no questions knowing that I am a seasoned customer. Wish I could request for same Tech in future, but I believe Brinks have many more out there. Keep up the good work!

Rep sent from OKC.. Finally get New camera but in.. Usually work..great..difficult is Internet out here in Route Coweta..but all in all God gets the glory..Thank You..Brinks Security for keeping my home safe.. System works well..Hope to keep for many years to come.. Future is Bright!!!

It was a great experience. The Technician was amazing. He spent the time showing me how everything work and teaching me how to use everything and he made sure I knew what I was doing. I felt much better after he left for all that he had done.

I encountered issues with my backyard camera after changing internet providers. I received several courses of actions to the point I became frustrated. This all changed when Reece answered & resolved my issue. Reece was patient, professional, and motivated to resolve my issue. For his efforts, I truly APPRECIATE HIM!

I bought the home from my dad and he had an alarm system put in about six years ago. As the time went by, I called a number of the monitoring service that my dad had and Brinks had bought that company. I did some research and they seemed to be okay. I had a guy come out to give me a quote. The guy who came out was nice. There had been four different technicians that came to my home for some problems that I had. They were all nice guys. They didn't waste time.

I've had Monitronics for 15 years, so I just stuck with Brinks. There was just a website change, but I could still use the old website. I moved like a month after they merged and they put me a brand new system. The installation team was very professional, quick and in and out. They explained everything that I needed. Everything works good as far as the equipment.

The Technical Rep. was very knowledgeable and knew exactly what to tell me so I was able to install the sensors over the phone. She polite and helpful with a great sense of humor. She stood by my side until the Sensor was installed and working correctly. Great Job. Excellent Customer Service. I give 5 stars. Thanks for everything.

It all started when I didn't get the call. I was supposed to from Wilfred. He put me on $10 for 6 mos. And he was supposed to call after 6 mos to discuss another contract. He never a called and I was billed $34 without my permission. I called your C/I and spoke to an agent. He kept saying that he'll check with his Supervisor. After a halve dozen times I said let me talk to the supervisor. The supervisor refused to get on the phone with me. I told the agent, "If that were the case then I'm going to the bank tomorrow and cancel your withdrawal privilege." I cancelled called my month to month contract.

My experience with Brinks Home Security has been very professional. Each time I've been able to talk to a Representative or technician they have been very knowledgeable and helpful and able to answer and address my concerns.

Received notification that battery was low in one of sensors. Called service and made an appointment and started service contacts on parts. Both person’s I talked to and came out were very knowledgeable and nice.

The set up was easy and the man who came out was knowledgeable. He couldn't get the camera working so he had to order another one then set a future date to come back to set that up. Two weeks later he came back and everything is working fine now.

OMG THIS GIRL IS AN ANGEL WHEN IT COMES TO CUSTOMER SERVICE, I was on hold for over 2 hours!! I was so upset I just wanted to cancel my service no matter what! Well it just took her one simple question about my password and I melted like butter on a hot skillet!! Wow! I can’t even believe it myself. Not only I didn’t cancel but I extended my contract to 60 months. What a duffes huh!! She made my day and that’s what’s important at the end of the Day to hear compassion and understanding at the other end of the line.

Staff was friendly and knowledgeable. I wanted to know about reducing my monthly cost of equipment...YES, GOT A REDUCED COST BUT EXTENDED CONTRACT. After 36 months and I own the equipment, how much will I pay monthly..was what I needed to know..Now I have an extended contract for just $15 less.

I’m very please that I called and c/o the door bell not staying on. The rep was very nice and understood my concerns and send a tech to replace it. The tech was very knowledgeable and professional. He also recommended the Skybell be replace. I’ve had no problems since.

The various customer associates were very helpful very professional, very kind and listened to all my concerns and issues, due to the great service I extended my contract for another 2 years. Only thing I am waiting for is a doorbell camera that would be a great addition to our Brinks Security System. Was told that I might be able to get one as a promotional item.

I was pretty happy with the customer service, the only reason why it didn't get a 5 star was just the wait and hold time I had to go through took forever. Total Security was a 5 star. The tech came out changed my door sensor, talked to me about how to upkeep and adjust sensor if necessary..

My installer was ON TIME AND PROFESSIONAL. Great job replacement of 4 camera and installed one outside camera. Very little mess and cleaned every area. NO damage to my walls.. Explain use clear pictures and was polite very pleasant. Thank you for a job well done.???

I have been a customer of the Brinks/Ring Home Security System for approximately 2 years; and I am very satisfied with the product. However, I am not satisfied about having to pay additional cost when the System malfunction, to have a Tech come onsite and address the issue. Otherwise, my overall satisfaction is that the Home Security System is a great one, when it works properly. I have and will continue to recommend it to others.

Not only do we feel safe, but Brinks is responsive even when it is an accidental glass break or other issues. They also came and did a no charge system update recently without us asking. Techs are knowledgeable, friendly, and quick.

The problem with my security system was fixed quickly and now it works well. My sense of safety has been greatly improved! My service man was masked, pleasant, and explained everything as he went. Kudos to West Security!

The system had a malfunction, the alarm of no signal was sounding very often. I called Brinks and they were very friendly and quick to respond. They came and replaced the communication system to a 4G, the problem was resolved.

Could not shut it off. Code would not punch in and this was at 4 AM. The man at the other end didn't know what to do either. After constantly punching it in the code in for at least 15 minutes it finally shut off. I'm not finding the panel easy to negotiate or to see what my settings are.

Satisfied but disappointed termination requires approximately 30 days. Also, I noticed while a customer some miscommunication. Otherwise, service was fine. I had to request termination because the house was sold where the alarm is, and my residence has Frontpoint.

The only complaint I have is that my alarm beeps regularly and the box with the exclamation point blinks and when I push it it says radio modem failure and it displays the time. I need someone to explain to me how it's going on. I’ve been meaning to call you guys.

The service was great, I just wish Brinks took responsibility for a panel that did not work and had to switch out and not charge for non functional equipment. The Customer service and service techs were awesome, fast and friendly.

The technician that came to my house to update and check all my alarm for me that other technician didn’t finish he was wonderful. Thank you Mark. I really appreciate you take the time to make sure everything is working.

Very helpful when reached the correct department and person to run a test on my security system. Detailed information on what to expect when test was run. No problems or concerns after test performed successfully.

You recently upgraded my thermostat. Not a good experience. I have called tech support 2x and I gotta change batteries every day. Called for in home service repair and did not show. Very unhappy. My house is hot when before I had to constantly turn my air unit down. Very unhappy.

New customer transferring over from Protect America. Short term experience has been mixed. Great Customer Service personnel, but follow through less than optimal. Yard sign and decals were promised right after transfer but were delayed in arrival. Communication concerning delay was nonexistent. Thus my rating of good not great!

I have contacted Brinks twice trying to get a replacement sign for my front yard. I still haven’t gotten a sign or update on a sign. Am I not a valued customer because I’m on a reduced price veteran plan?

Very professional. The only thing is they didn't reset my panel so the FC code would stop showing. Had to call myself to square that away, but just an inconvenience more than anything, not worth dinging them for it.

Have not had service since 8-27-20. Call twice to talk to a technician for assistance. Held for an hour call. Was disconnected. Second time called again. Held for another hour to speak to someone but problem not solved. Ask to speak to supervisor but each time no one available at the time. I would have to hold the line again probably for another hour. Have been with Monica and others for almost 10 years. Brinks has really not been doing good job lately. Having to wait over an hour to talk to someone and not getting the job done it’s not a good thing. Seems like Brinks has more work than they can handle. This is the first time I speak badly about some company.

I called many times and was disconnected many times after waiting for 26 minutes or more. I tried the texting a few times. It could not even allow me to tell my problem. The categories were too specific. Finally, I pushed the Spanish button. The the wait was shorter and she didn’t disconnect me. She was the most helpful of all.

Overall my experience has been great so far. There was/is an issue with being charged for a past and upcoming installation. Also I had to call in to see why I had not received a statement. The corrected statement came and it still seems high to me. I am having a doorbell cam installed for free, so we shall see if that happens.

I had a 7 camera DVR system installed this time around and the service was excellent and I am pleased with the recording device. Initial agreements got crossed some but Brinks corrected and made everything right. This is my 3rd alarm vendor and I am finally pleased enough to want to stay with them for as long as they continue to provide this kind of service and support.

After waiting two months to get installed my cameras do not work. Then was told I could not it fixed until October. This is so unacceptable and unprofessional. Also holding on to talk for customers service for two hours because this is so important to me. You are billing me but I am not getting the service I expected.

Specialist did a very quick thorough job explaining product, installing equipment, and also explaining how to set the system on and off. Also explained the web install and or cell phone install. Professional attitude and quick service.

I’ve had great service for years. Their response time is immediate when my system alerts an error or alarm. The only problem I’ve had recently is scheduling a prompt service visit and am having to wait almost two weeks to get a door sensor replaced which leaves my house unprotected during this time. It’s due to COVID issues but still feels a little too long to have to wait.

I was very pleased with the speed of making appointment and the professional work and attitude of Jeff as he installed the equipment. He answered all questions and concerns as he worked on the installation. Would recommend the company and Jeff for the customer service provided.

I had very good service from the installer named Andre. The first doorbell was defective and rang a few times during the night, and I couldn’t access the camera through my phone. I am a little disappointed the Brinks Co made me do a 1 1/2 hr session of troubleshooting over the phone with them before they approved the replacement. Between that and how long you hold before getting a technician on the Brinks line, it is a lot of lost time to the customer.

The tech that reset up my front door camera was Excellent. Brinks should model this young man's technique for resolving an issue:

The service technician came on time and professionally did a great job with updating my alarm system. He explained all activity and helped me to reset my alarm code. He was very thorough in checking all facets of system. I hope the company sends me a Brinks sign for outside my house to show others who protects me!

I renewed my contract with Brinks after they had purchased the company I was with. The only issue I have is the company that I had never offered the warranty. One of the devices that I have which is the smoke alarm keeps going off every so often. I did talk to the representative and that was when they told me that because it's not under warranty, they couldn't do anything about it. It doesn't make sense that I'm with them, I'm paying monthly payments, and I have a device that keeps failing. I would think that because we are getting false alarms and the fire department is being dispatched on a faulty case, Brinks would wanna do something as far as replacing it.

So far, the customer service with Brinks has been very uneventful but it's been very good. I've had a very positive experience.

Been on hold waiting on customer service for almost an hour. I guess the reviews on here are accurate. This company boasts about having top notch customer service and that could not be further from the truth. Thanks so much for wasting my time Brinks.

We have three levels in our home. My mom is on one level and I am on another level and we couldn't tell when somebody was in the middle level. We got a home security system to know when we had traffic in the house. I'm interested in setting up a camera on the second floor. I’ll know or she’ll know how to look at it on the first floor. I hear my friends talk about them having a camera here and there, but I haven't really explored it. Any time you say spend money, I’m the person that you don't wanna talk to in the house. I spent $158 to put a panel on the first floor for my mom when all the panel really tells her is somebody opened the front door but doesn't know who opened it. When she's in her bedroom, she doesn't even hear it so I'm thinking is that really helpful? But because she wanted it and she lives here, we got it. But if they are outside barbecuing, hers is so sensitive and right there near that area that it sets off the alarm on the first floor.

I've known about Brinks for a long time and we purchased our system years ago then we upgraded it. That was pretty easy. We had a repair and when I was talking to them, they said they could extend our service for another couple years so I went ahead and did it. I had the doorbell through Brinks at first. But I wouldn't get notifications and it wouldn't record. I took it out and I put in a Ring system. Now, I have eight cameras and a doorbell through Ring. When I had a problem and we had some things going on, Brinks sent somebody out. From the time I called until they came out, it took a little bit longer than what I would’ve liked. But the guys who they had out, had always been top-notch.

I had Protect America, month to month, no extended contract. I tried to cancel in April. They said I had to wait 2 months, not sure why. I tried again in June, no answer when I called multiple times. I wrote the cancellation letter, no reply. I stopped autopay. Now I'm getting dunned by Brinks Home Security and threatened with collection agency. I was never monitored by Brinks and have spoken to their accounting department several times with no resolution. I plan to take them to court, even though it is a small matter. They send me "please come back" flyers offering service from $14.95, so they know I am not a customer and never will be.

I'm going through a bunch of changes with Brinks. Everything's got a price tag on it. I've been with this company for a while and right now, I'm not too happy with them. I recently moved from a property that I lived in for about 15 years and I was covered by them. The name changed about three different times then the service would change. When I moved back here in July, I wanted a new service put back into the old house where I was. They wanted to up me with new equipment 'cause the system that was in here was back from maybe 20 years ago.

I was with Protect America and Brinks bought them out so I just stayed with them. They're easy to work with and they're accurate. When they had someone out, the process was pretty awesome. The guy was great and was done in about an hour. My system is working out very well. We got the cameras so that's a little bit better and it's easier to use.

I was a satisfied Protect America customer from August 2016 until Brinks Home Security acquired Protect America in July 2020. I did not think there would be any change in quality of service until I had a technical support question - I was repeatedly kept on hold for as long as 45 minutes and was then transferred multiple times (each time I was required to hold again). And my question was never resolved. Based on this experience, I decided to change my home security provider and did so. I contacted Brink's Home Security in early August to notify them that I was cancelling my service. They indicated I had to complete an online 'Action Required to Cancel Service' document - which I did and submitted on August 6.

I had had one incident of an intruder in my home while I was home. A home security system seemed like a good idea and Brinks was offering a really good price at installing a system. I was happy to get what they were offering and didn't go with a lot of bells and whistles. Since that time, I've had the system in my house. It's nice to have a sense of security when I'm here. I had a second episode with someone trying to get into my house when I was home again. Since the alarm went off, I woke up hearing the alarm and the police came because the alarm company notifies them. They didn't catch the man but I was safe.

For a brand new home, I wanted security. I had a security system for 11 years. I was with Monitronics and Brinks bought them out. Their customer service was great. For any problems, customer service calls me right away like when they needed to change the panel of my system. The guy who came for that was awesome. So far, so good. As soon as the doors are open, the system gives you an alert right away. I like it and I'm happy with it.

Called to cancel. I was told they’d email documents. Waited the required 48 hours and nothing. Called again. The excuse was the documents did not get to me cause my address was sent in all caps. Lame excuse. They “resent” documents. Still haven’t gotten them. This was not another mistake. Brinks does not want to send me cancellation documents but emails telling me don’t go can come through.

I always wanted to go with Brinks but Monitronics came by and offered me a deal. That's how I got them and I've had them for a long time. Then Brinks bought the company. With Monitronics, I would call and I'd get someone and they'd take care of the situation. With Brinks, I had a difficult time with the appointments which might be due to the pandemic. I was trying to get something done and needing to go out of town. I wanted it taken care of because it kept making this noise. And they needed to upgrade my system because it was an old system. I finally got to someone that took care of me. Once I explained that they were putting the appointment off way past the time that I needed to be out of town, they came out and helped. They did what they were supposed to do. I was really happy and they came out the date that I wanted them to come out. It finally got done before I left.

I've had Brinks for 17 years and I love the system. They’re a great company to deal with than dealing with ADT. One thing though was when they came to do the upgrade on my system, they didn't upgrade. But they gave me a new monitor. Also, when I reset the system, the glass break went off making the policeman come out. A tech came back and unplugged the one in the bedroom because he felt that was what the cause was. But evidently, it’s still doing the same thing so I don’t reset the system.

Brinks representatives came to my door and gave me a good deal. The installers set it up and they explained everything. Their customer service is always very helpful. They always alert me if I'm away from home and there's an issue. I've been happy with the service. When I first took them on, they wanted me to do a five-year contract. They also wanted to put a device on the windows in case the windows were opened up. But I have to have my windows open in the summer and even in the winter, I leave my bedroom window open a crack. So, they put a glass break detector instead. Then I did not want to sign a five-year contract and they went with a three-year contract. I was okay with that even though I wasn't real happy. After the three years, I was gonna cancel because I had to cut down expenses. But they lowered the price significantly. So I'm still with them. They also gave me a button for my husband, a button and it was a nice added feature.

The young man from Brinks identified himself when he came into my home and told me what he was there for. It took less than 15 minutes to conclude the job. I enjoy the security system.

I installed Monitronics in 2017 and it was bought by Brinks, everything was working perfectly until I moved in 2019. I had 1 year left in my contract. Brinks then sent a sales person(Jen) that did not do what we asked for. Instead of transferring the service, he opened a new account with another 3 years contract, months later I found out I was paying for two contracts every month, when I call him to complain, he then saw himself in that spot and paid from his own pocket the cancellation fee of my old contract and left us stuck in a new 3 year contract. His approach was misleading, unethical and all he cared for is to do his sale. Also the Skybell stopped working and we have requested many times service with no response from Brinks. Now Brinks requires 1429.78 fee to cancel this service that does not even work.

I was a Protect America customer for 7 years with no issues and received great service. I upgraded my panel and signed a new contract with Protect America on 6/25/20. Had I known Protect America was going to sell my contract to Brinks, I never would have signed. Protect America sent me a panel for Brinks system that incidentally does not communicate with the existing sensors that all over my house. Basically, the panel they sent is worthless and does not do anything.

Brinks bought out our security service which was Protect America and our experience with their reps has not been very good. I can't understand them. It's kind of their accent and they'll repeat several times. I called Brinks because we had some problems with one of the sensors. I was going over what I had and asked, "Don't I have fire alarms?" They said, "No. You don't have fire alarms," but I know I bought two.

Brinks' customer service was very good. Their installers came out to install the whole system up. They were nice and polite. They got their work done in a timely manner and I couldn't ask for much better. The features are good. It set up my account, but I hadn't been in it through the mobile app. So I had to call in and get some help with that and that worked out fine. I was given these little things for if someone fell or something. But they're sitting exactly where it has been placed because I don't know how to use this particular device. It just has buttons to show mainly what's on the app. But I'm not dissatisfied. I just don't know how to use it. I would like to find out more about that.

I used to have Monitronics then Brinks emailed me and told me that they wanted to upgrade the system at no cost to me. I called back and set up the appointment. The installation went excellently.

Ever since Protect America was taken over by Brinks Security the customer service has been horrible. I called and was on hold for over an hour. When they finally answered, I spoke with a technician that either didn't understand English very well or was not well trained. We spoke for over an hour and resolved nothing. Their app say they are available 7 days a week and when I called on a Saturday, I got the message that they are open M-F. When I called today, I was on hold and bounced around from person to person. I wish to cancel my contract and there is so much red tape just to cancel. I would advise anyone looking for a security system to look for a customer service oriented company. They say they were rated #1 in 2018 but today we are in 2020. I can't believe that having a customer on hold for more than hour can maintain that rating.

Originally, I went with Power Home. Power Home was bought out by Brinks, so they just switched me. I just had an ordeal with the customer service. Very shortly after the warranty ran out on my control panel on my alarm system, I called Power Home. In turn, they referred me to Brinks. Jumped through all the hoops with this COVID thing going on, but they scheduled a technician to finally come out. Originally, it's gonna be three and a half months before they could come out. I said, "That's unacceptable. I'm going out of town. I rely on my alarm system. I have pets. I'm paying on a monthly basis for this thing to be monitored. And with this panel failing like it is, I don't have an adequate alarm system."

Brinks was a recognizable name in security, so I felt comfortable with them. When I had inquired, their representative was willing to provide me with a reduction in the monthly fees for the monitor service. The scheduling for the installation was good, but it seemed like they didn't have as many available days as they should, being a big company. They could have more coverage so that there wouldn't have to be a two-week or so lag between when you wanted to schedule and when the first available technician would arrive. Other than that, the technician was great. He explained everything. He was very friendly. He came with PPE. So I was really happy with the service once it was provided. It was generally a really good experience.

Brinks bought the company I was with. I noticed they seemed to correct a couple of things I had noticed about my box. They also helped me install a missing window thingy that I hadn't put in, that I lost one when I had gotten the service. It was in the basement so the man had me running up and down the stairs, 'cause I had to put the phone back in just to hear the thing. But it was actually a good exercise and it was kind of fun, and I was very pleased that he stayed with me throughout the whole thing. He did well and I was very appreciative.

My experience with Brinks has been poor. The customer service has not been great. Due to the Coronavirus, I had my account put on hold and I noticed last month that they took money out of my account. I called them and talked to them about that. They said they were gonna reimburse my account and put my account back on hold because I wasn't working at the time. They said they would rectify it and put the money back in my account and it was never done. Then, I noticed again that they took $65 out of my account again. Brinks is a good system, but customer service may not be the best.

I went with Moni Security because they offered a great special. But it didn't turn out as good as I thought it was. They switched over to Brinks and I'm happy with it. They are prompt and they always call and check on my family any time we have an alarm activation. The texts are awesome. They come out and take care of anything I need. I like the system too and the way it works. It's very user-friendly. But we're having some trouble with our doorbell camera. I told my wife that she needs to call Brinks to get them to come out and look at it or replace it.

We got Brinks for its price and there was not any problem signing up. We just had to pay to get it transferred to a new house and I didn't know that. I assumed that we had been paying for it the other house and it wasn't gonna be an issue to get it here. The technicians that set up the system were all very nice, and it was very quick.

I like Brinks. I like what I've got. It makes me feel more secure in the evening when I'm asleep and I can't defend my home. The installation was great and seamless, and the installers were very clean and professional. They were in and out. I like being able to control the system on my cellphone.

I like Brinks. They're great. A couple of times when I opened my front door by mistake and the alarm went off, the tech called me before I even got to my place where I can turn off the bell. So, Brinks is doing a good job. They even had the cops here one-time. Something burned on the stove and my husband tried to get to the thing to punch the buttons out to get it to stop. It was taken care of. The cops came and they said, "Well, we're glad you're okay." They were nice about it.

Someone broke into our car. They took my son's work bonus and keys and stuff and rummaged through his girlfriend's car. So we did an upgrade with Brinks. They did the installation about a week later. But the money had just been really tight with this pandemic and stuff and they said that I had to pay the full amount upfront. Other than that, everything is fine.

For some reason, my doorbell camera disconnects once a month. Last time, they said they were upgrading the system so it shouldn't be cutting out. But still, it cuts out once a month. I don't know if it's my internet speed. My internet speed is supposed to be up to 5G now, but it's between them and Brinks. I end up calling once a month. The last person I talked to was worthless. I always call to try to reconnect my camera and the person doesn't know what she is doing. She kept me on for about 40 minutes, so I had to figure out how to do it myself without her. But other than her, Brinks has been pretty good. I've had good experiences with them.

Brinks is a great system and it works well. I just purchased a home and got a security system with them. They're doing great and I haven't had any problems.

Brinks upgraded the board and the panel. I had a good interaction with the installer. He explained stuff better than the first guy that came out. The system is working better now than it was. It was out for the first three years. I didn't have the time to call in for it. It's such a long wait when you make a phone call and they put us through different people. But when the guy that came in this time, he told me why. It was because the WiFi had to be on 2G. It couldn't be on the 5G network. The first guy didn't tell me that and I kept running it on the 5G network, so it kept knocking out.

Brinks gave me a pretty good deal. The reps were very professional. They were very good about handling my question. Brinks is a good company. I feel pretty good about my sense of security.

Our experience was fine in the beginning, before Brinks came on board with Monitronics. Then something happened to our system where the battery had went out. First, we didn't even notice and then something had happened. I told my husband to check the security camera and he said that it wasn't working. We had called to tell them that our unit in the hallway was dead. They said that it might be the battery and they wanted us to pay for a person who'd come out to fix it. So we just left it like that. We kept paying and paying every month because of our contract and we weren't really having service. But on Brink's end, it was showing that the system was active. So we tried calling again. They told us that they could send somebody out, but we would have to extend our contract. We weren't gonna do that. So that was it. They should not be too salesy. We need the concern to handle the issue versus just throwing an option at us.

They were very helpful and very professional. Cory did the installation and he was excellent. Then I called Brinks and asked them to do something else. I requested for Cory because he was very good. He was very helpful and professional. He explained everything to me and how it was supposed to be done. I feel good about the system. But one thing I do not feel good about is the cameras. The doorbell camera and the camera outside are no good. They don't pick up what they're supposed to pick up on clear at night. I love the Ring but I don't like the SkyBell cameras. They don't sell a good camera. I am not so satisfied with Brinks. When my alarm went off one day, they didn't call me. I would never go into contract with Brinks again. I will never introduce them or bring them to anybody. Don't try Brinks.

I just got changed over to Brinks. I had started with a company called Vivint, and I kept Brinks to see how it would go. So far, so good. I had to reach out to their customer service one time and it went fine. They had to come out when we needed some batteries. The system works, and my wife feels more secure. We’d go out and we haven't set it right, and then we got a call in no time to verify it’s us. I’m happy with Brinks.

Brinks has been there for a while and I like them. But when I first moved here a long time ago, Brinks wasn’t in my area so I went to the next one. I'm very happy getting with the company I had originally thought I wanted. Then Brinks came around and they bought that company. There was something on my board that I didn't understand, so I had to call them and it took a while to get through. I finally had to do a text call and I got a very knowledgeable person. They told me what was going on and they took care of it. I don't have a huge system and I've been able to take care of everything I need to. I have enough going on with machines that I don't want a lot happening. Just the way it is right now in our family, I'm very happy with my security.

I liked the price of Brinks. Their reps are very helpful and informative. The installation went very smoothly and it was fairly quick. The system is running very smoothly, too. I would highly recommend Brinks.

My home security system was actually Protect America when I got it. I almost never even set it. But the few times that I've gone outside and opened the door, I get a text and a phone call right away. It’s fast response time.

I contacted Brinks Home Security on 9/1/2020 to schedule my cancellation of the contract which is supposed to be next month (Oct 2020). I called at 9 am and spoke with representative #1 who told me he would send an email and all I needed to do was respond with my address on file, name and that I am confirming my cancellation request. When I got the email at 2 pm, I responded with the email like he told me to, then I received a bounce back email because the email I was responding to was a 'no reply' one. So that was not productive. Then, I called the cancelation department back right after the email didn't go through and representative #2 took my call, said he would talk to the first rep to figure out why the wrong email was sent. Representative #2 had me on hold for a few minutes, and he claimed he would be back on the phone with me soon, but he did not return, instead I got forwarded to another representative -- #3.

For background info: I have had this system in my home since July 2005. Although rare, the system will sometimes lose communication with the monitoring company. It has usually stormed in our area when this occurs (as happened last evening). We set our alarm into 'Stay' mode last night (August 30) at 8pm. At approximately 12:15am (August 31), the keypad began beeping as if the alarm was tripped. The keypad display showed 'bF' with the word CHECK. After entering our code + 1 to turn the sound off, the system went into ready mode but the display continued to flash the 'bF' with the word CHECK on the display.

Don't use them! They are terrible to work with. They hassle you all the time and do not provide good service. They change your contract without even telling you. And, they overcharge you! Definitely not worth it!

As a Protect America customer for 3 years with a house in NC and one in PA. Brinks took control of the Protect America customer base July 9, 2020. I have tried for almost 2 months to contact someone at Brinks to provide access to my homes remotely. I have yet to be successful in checking my status remotely. Neither from a PC workstation or via the phone app. Brinks suggests sending a text which no one ever responds. I have spent countless hours on the phone waiting for a person to respond and several time have been disconnected. Brinks touts ranked #1 by J.D. Power - In my opinion Brinks does not have customer service or technical support!

I had Brinks in our other house so it was easy to maintain the same provider at the time. Once I moved over, particularly the technician that seemed to be assigned to our house was really good. I like working with him so that's been a real plus. I was trying to get some installation done 'cause we have a lot of valuables and we wanted to get our house protected. They were very accommodating so it worked out.

My ProtectAmerica account was sold to Brinks. I tried calling Brinks on two occasions, both of which I waited over 20 minutes, still no answer. I wanted to test my system with a live tech support person, and the other call was to request my new yard sign and decals. I never had an issue getting through to tech support or anyone else at ProtectAmerica. Now, with Brinks, it's impossible to get assistance. I don't trust this company Brinks with my home security, I'm canceling the service. I know I agreed that ProtectAmerica can transfer my account, but I didn't agree that I would like the new company. If the service is this bad, then I'm canceling. No service, no payments. See you in court if that's what it comes to.

The people who had sold us the house had Brinks and it seemed like a logical decision to go with them. At that point, we already have an account with Brinks. We thought that if we wanted to go through a cancellation process and then try to start something up with a completely different company and perhaps end up with the same headaches. We just pushed and kept it with Brinks.

My sales rep told me at the time of sale if I moved out of state I would not have to worry about canceling. I didn't realize what he didn't say, I would have to pay the 13 months left. He even knew that CPI didn't charge me for over 2 years when I switched to Brinks. Big mistake switching over to Brinks. Thanks Brinks for shady salespeople so you can suck my hard earned money.

When I originally purchased my system, it was a different company. Now, it's Brinks and so far, it's been good. I like it. I turn it on when I leave my house and the only time I had an issue was with one of the sensors. It went off on its own and we still don't know what happened, but it hasn't done it since. I feel the quality's fine and I really like the app where I just message them and they walk me through certain things.

My account was grandfathered to Brinks because I previously had Protect America, I did not know that Protect America would transfer to Brinks, so I called to see when was my contract would be up, so I could make some adjustments. When I called in to customer service, my experiences with Brinks' reps have been bad. It was almost like you got to do it really early in the morning or really late in night before they close. If you go anywhere in between, you're gonna be on hold for about 45 minutes to an hour. Then, when you talk to someone, you talk to a foreigner and it just wasn't making sense. I was used to calling in and be put on hold for 15 minutes max and talking to somebody that I could understand.

I’ve had a security system for years and Brinks bought it from the company that I was previously with. So, I haven't had this service with Brinks that long but everything has worked fine. I got a letter in the mail about reducing my monthly bill and upgrading my system to a 4G LTE. The technician came in and made some changes to the monitoring unit and upgraded it. The headquarters verified what he was doing and made sure it was working before he left. I have not had any issues with it since he upgraded it. Prior to that, it worked and majority of the time, it was something that I did because I came home a couple of times and forgot that I had set it and then set it off. We had a couple of times when we had storms and the power went off, and it worked fine. I was notified that there was a problem because the power had gone off but I subsequently got text messages letting me know what was going on and it was rectified.

I decided to get a security system for protection and it works good. My motion detector wasn’t working and the customer service reps at Brinks were attentive, friendly and helpful.

I was dealing with Monitronics for years and I had great service with them. When Brinks took over, there was no hiccup in service and my alarm system paid off. I had an attempted break-in and it thwarted that. I wasn't home and some people tried to break in through the window. The big loud annoying alarm went off and chased them away. There was minimal damage to the window but though nothing really happened, that attempted break-in left me feeling horrible. You get that ugly, yuck feeling in you. The alarm system did what it was supposed to do plus the phone calls. The police showed up. So, it worked perfectly. I'm a big fan and believer in the home security system in that fashion.

We had Protect America. It was taken over by Brinks.. What a nightmare.. I still cannot log into my account online. I submitted a request to change my password as I could not log into my account, it took 2 weeks to get a reply. My Alarm never worked before and still does not. Try calling Brinks, every time to call them it is 15min - to close to 1 hr wait for someone to pick up.. I just want to cancel my account with what I had with Protect America. I just can't get through to Brinks.. Geez I am at wit's end. I am glad I didn't have a break in. Finally got through after a 50 min wait.. Guess I will have to pay off my contract with P.A. to get out of contract.

I started out with ADT and I wasn't happy with them. The reps who came who were supposed to look at updating my system were very rude. Now that I'm with Brinks, their reps have helped me anytime that I have called. They sent a tech named Jason out recently to update my new system and he gave me some information on things that I could do. He was really good and I was happy with the service. I really like my Brinks and my system from them. When I got my Brinks system, I told my mom about it and she put one of her own in her house.

This is the worst service I've ever received. Called for service and pressed button to receive a call when available. An hour later, received three call that said I was the next call. I have been on hold for over an hour now without an answer. I texted them and hit text stating they are busy. Requested a supervisor and no one has called back. They are breaking their contract. I don't want to hear about Covid because there are millions of people without a job that Brinks can hire. Use another company please.

My 3 year contract was over I was going to cancel. This is my experience trying to get someone to help and do what they say they were going to do...After the second call to an Account Manager Alice I thought I was going to continue my service. (Even though I had the name and extension of the first Account Manager Sean, there was absolutely no way to get a hold of him. Direct Dial and extension entered. Phone just rang and rang and rang, for days and days.) So I decided to call back.

My clients have Brinks and they said that they love the company. We tried them as well and recently, we had someone from Brinks come out and fix our panel. Ever since then, we can't use our app. On our app, it's saying that our panel is offline when it shouldn't be. It's also saying that different doors are open. Other than this issue, we love Brinks Home Security.