Brinks Home Security™ Reviews

A home security system makes me feel secure and I love the MONI system. It's an updated system that's easy to use. We'd love a new system, but we had them for a while. We had ADT, but I've been dissatisfied with them. I liked the panel that MONI offered. It's more like a computer. It's large enough where I can see it. The other one didn't have enough features on it and it has a small print. The MONI system was also easy to install, and they were easy to work with. They were efficient in getting everything done quickly. They looked at what we had previously. They were able to accommodate the things that we didn't have in the previous system. They were able to change some of their add ons based on what I already had. The installation team was also professional. They did a very good job in installing everything. They knew what they were talking about and were very knowledgeable about the product.

The salesman from MONI showed up within a week of when we moved in. We were new to the neighborhood and he showed us a few different options of what we could go with. Knowing what some of the other security companies were, we thought this would be the best value. The salesman was really nice. He explained everything right up front. I had a couple of other questions that I did have for him at the time and he was right up there with an upfront answer about it. He didn’t try to sugarcoat anything or hide anything. It was, “This is what we got” and “This is what it does.” It’s the kind of service you can expect out of it. There was nothing that we found out later on that was a surprise that we were not prepared for.

My neighbor has MONI across the street and he talked so highly of them. I took his word, gave them a call, and I’m glad I did. They're very good people and they checked up on me regularly. I used to have ADT but to them, I was just a number. MONI's installation man explained every little detail to where I knew exactly what to do after he left and in case the system went out. He was very thorough. We have the equipment for in case somebody breaks the window and when I dropped something accidentally in the kitchen, it went off like somebody was breaking the glass. So, that’s a plus and I was very pleased. I love my MONI. I work two jobs and I know that if something was to happen, they would call me right away. Even if I’m at home, I’m at ease. On each side of my house, there’s a cop and a sheriff, and across the street, there’s a DPS. So I’m surrounded by security all the time.

There was a problem with needed service and an extra charge. After speaking to Theresa, the problem was taken care of. Thank you.

We had ADT here but I thought MONI was a better system. They came, changed all the equipment and put theirs in. I've ordered new signs for my yard a while back and they said the signs would be here within a week or 10 days. But I ordered them a week ago for the third time and they still haven't come. Otherwise, everything has been fine. The system is good and we like it. We've had MONI for five years now and I would recommend them to anyone.

I went with Moni Home Security for safety reason, and we’ve been with them for so many years. Customer service is the ones I speak with when there is an issue, and our experience with them has been positive. I have been pleased with their service when they came to my house and they showed up on time. When it goes off I know I need to check on something.

I wanted a medical monitoring and the cost that MONI was advertising was the same as what I had paid for medical monitoring and it had the home system monitoring with it. The guy who came to install the alarm system was very professional, courteous, and did the job quickly. He was very good at his job. And while I haven't really used the alarm system, it has a storm system alarm that would go off in the middle of the night, which I don't really like. But, MONI said there's no way to stop it.

I would recommend MONI to anyone. The salesperson who came up explained everything well and was friendly. Everybody's been polite and good to deal with. The installation also went well. There was a security system in this house but it didn't have any door sensors in it, so they added and updated it. I like the cellphone aspect of the system. I can arm it and disarm it whether I'm home or not. If my kids come home from school or whatever, I can control it even if I'm not here. We have a lot of power outages here, and I like that I'm notified wherever I am when the power goes out and when it comes back on.

I had ADT before and I was no longer on their contract. That was year to year and it was getting a little pricey. I had some cameras installed in my house and the guy who did the work had a friend who installs and works for MONI. I thought I could get the service cheaper by five bucks a month. I went ahead and did the switch but unfortunately, it put me on another three-year contract so I'm stuck until 2019. The price has gone up too from when I first signed on. It’s going up a few bucks a month.

My home security system is about three years old, and I just changed my plan. I called because I’ve been running into a lot of programs that were cheaper but after I get to look at it, they were not really cheaper. They sucker you in with the cheaper rates for right now. But then it jacks and backs up in a year. I just stayed where I’m at with MONI, and we cut the monthly cost down for about 10 bucks. Right now, I’m paying $52.98 a month. They answered all my questions and did what I needed. The particular individual I talked to was very relaxed. They were professional and courteous. They knew the answers and didn’t have to hunt for answers. They knew what they were doing.

I have adequate features in my MONI system but I'd like to have the keyless entrance to my door and/or the doorbell with the camera. I got the system for security purposes but I have purchased more batteries to replace than anything else. The quality without paying for batteries is adequate but I'm not impressed. I also can't get the smartphone feature to work. About two years ago, my contract ran out and I had a re-install of service with MONI. The technicians were okay and I didn't have any problems with them. Their customer service that I've had interactions with have answered my questions too. MONI is within the feasible amount but I'd tell others to do their homework, check around and compare services.

MONI came to the door and did a demonstration for my husband, and he was for it right away. It came in handy quite a bit, and it's more security for me now that I'm by myself. I've talked to customer service quite a few times to make my payments and to get a battery. They knew what they were talking about and told us exactly what to do, and it helped a lot. I have felt comfortable with them and they’ve always been very quick in answering questions. I’m glad we have it.

On 1/28/2016 we signed up for a security system with Monitronics now Moni. Our contract was for 2 years which would be expiring 1/28/2018. We called to cancel our contract today 2/1/18 and were told that we signed a 5 years contract. They have not supplied us to date with a signed agreement which was for 2 years. I asked for them to email me the contract we signed and said they need to 72 hours to do that. Never got a copy of the original contract. I have been in business for many years but have seen anything so dishonest and fraudulent. We should be able to cancel a contract that had a 2 year agreement. This company needs to be investigated.

I had a home security system before but MONI offered a better deal. But I had a situation where I was very displeased with the service in terms of the contract. When the final papers were drawn up, it was late in the afternoon and the installer handed me the bill which was on his phone and he wanted me to sign the cobtract. After a few clarifications on the phone, I signed it. But the installer or the person who was authorized to use the service was very slick. After I had made my initial payment of $54, he, later on, went back to the bank and changed the deals that we had on the contract that was drawn up by him. I’m disappointed that he upped my payment to $58 and he said it was because of taxes but that was not what he showed me on the contract that we had. I went to the bank but they said they closed the deal. At some point, I'm going to call MONI about that. I’m dissatisfied.

MONI is an excellent home security system and one wouldn't have any trouble with their people and with the system. One doesn’t get a whole lot of hassle when they would call and MONI gets on the job immediately. I've had MONI for so long and I've always used it. I'm in love with it and I don’t fix it if it's not broken. It's always okay and so I didn’t have any reason to change. The customer service representative has called me once or twice to say that something has happened to the system so she'd send somebody out. The technician came and she's very nice and pleasant. She took care of the problem and it was fine. At that time my system went down because I've had it for a certain amount of time and my bill went down, too. Other than that, the system serves the purpose and somebody comes straight on out whenever anything happens. I've also referred MONI to quite a few people.

I cancelled my service and they still billed me for another month. I called to check on my account and was told I had a 30 day waiting period to cancel my service and still required to pay. Their company is not worth my anger. If you need my money that bad to make me pay another month for someone to press a button, you can have it! I will never call for service from you again, my camera's broke prior to me calling to cancel.

I called MONI one time about a service issue and it was a very positive experience. They sent a service person out and I was very pleased with the service they provided at no additional cost. Also, the tech was professional. The device goes off, so it does what it's supposed to do. I feel safer when I leave and I know everybody's going to know something's going on. It's good service for the money value.

I needed a home security system, and MONI called at the right time. They were knowledgeable. They sent someone for the installation and everything was fine. The system is pretty inclusive, but I'd like to know if they offer a help button. I'd tell a friend to get MONI.

Been a customer for a few years and in the past they haven't missed a beat. Recently bought a new home and needed my existing system and a additional keypad installed. My wife called to scheduled a move and as agreed they would extend my contract to move. This is supposed to be a 12 month extension. They extended us 16 months because we asked for the additional keypad. Which is fine until they didn't install it correctly. I was supposed to move all my equipment and they would bring an additional keypad to install. Since I already had a MAIN keypad you would think the installers would bring the correct (secondary keypad). I only got to remove my sensors by the time the installers came and the day of the install they brought a keypad (MAIN keypad instead of secondary) with them and installed the keypad and sensors.

My 90 father has been with Monitronics since 2014. After selling his house in 2016 he moved to a rental home and called Monitronics to move his system with him (it's supposed to be free after all). After they told him they would do this they came to the new address (never asked about how to get the old system over to him) and put in a whole new system for "free" without telling him that he would be signing a 5 year term with them. I was livid when I found out about this and tried to cancel immediately. Of course they would not let that happen even after I told them they could take the system out of the house. They let me listen to a recorded voice message of him saying "yes". I never heard what their conversation was over the phone and of course with dementia setting in who knows what they told him or what he thought he was signing up for- again, this was just to "move their system" that he had installed at his old house.

If I could give this company a ZERO for customer service, I would. They continued to fraudulently draft money out of my checking account after cancellation for selling my house. I am reporting them to my bank and filing suit to try to get my money back.

Horrible experience with MONI security. Be aware that even if you move they are not willing to work with you to cancel service, instead they push you to keep your service. I told them I wanted to cancel several times however they repeatedly tried to negotiate. I would not recommend their service. When a customer asks for help you should listen versus forcefully pushing them to keep their service. They did not even honor the policy on the back of the contract.

I had my monitoring service with Moni (formerly Monitronics) for many years. I sold my house in November 2017 and I cancelled the account. I called numerous times as I continued to get billed and of course they assured me it was cancelled. Each time they blatantly lied to me and continue to bill me as we enter February 2018. Thankfully I was going to purchase numerous systems for our family businesses and new home and I am so happy we didn’t. I have worked in law enforcement for the majority of my adult life and this is fraud. They play the numbers game and hope they can overbill those that won’t complain. I will be filing a complaint with the Texas State Attorney's Office as well and I would recommend everyone do the same to stop this behavior.

Had their service for 15 years. Moved to a different location and wanted to continue service with them. Called and talked with them on the last part of October 2017. Told them I wanted to move my system. Well it is now the last part of January 2018 and after several phone calls they were going to put my system in and give me what I had before. Well when the tech finally got here they had less than half of what I was supposed to get after waiting for 3 months to get a system put in. I talked with them the last time and they agreed to put window contracts on my windows and do a 24 month contract. Well they had a work order for door contacts and heat sensor and motion sector. Well I have large animals so here the motion detector won’t work so I said just do the windows.

I have fallen and broken my back and my ankle so I wanted a panic button. Also, we were referred by our next door neighbors to Moni. He spoke very highly of them and that’s why we got them. I signed up with Moni thru Steven and he was able to answer my questions. They’ve been very good about walking me through. We had company so we had doors opening and closing and so we wanted the door chime off. I called in. Someone walked me through the menu on how to turn that off. We turned that off and now then I knew how to turn it back on. That has worked really well so that was good.

I signed my contract on June 2015 and signed up for automatic draft. I would verify my account balance every month and it was $0. I suddenly received a notice about a month ago billing me for a bit over $2,000 because all my payments did not go through! Why did they wait almost 3 years to let me know! Bad billing dept!!! Terrible communication with subscribers!!!

MONI's sales rep was super pleasant and a very genuine person. And he came in and he presented an offer and he did a really good job. They set up an appointment for the installation, and the guy who did it explained where I should set up cameras. It was also nice enough that he offered me an additional placement camera that would overlook my backyard which is the second entrance to our home. We didn't go with it, but I appreciated that he was thorough and gave us that offer.

I work every day and I'm gone and I want to make sure my house is secure when I come back so I got a home security. I have never had any problems though I did have the controls replaced since my husband dropped his. We had it since we moved in so that’s been 20 years so it wasn’t bad. We have only had MONI for a couple of years because we had another company and then they were bought out by MONI. A couple of people asked us what was the cost. They thought I had the sign outside because my daughter’s name is Monica. I said, “No, that’s the alarm system.” I tell anybody who asks that if they want to get a home security, MONI is good and they’re reasonable. They respond when you call and the price is really good so I’m very happy with them.

Customer service is only open 6 days a week. Panel freezes frequently and other technical issues arise often. If you have a problem on a Sunday you’re on your own. I have had my panel freeze armed and not been able to exit the house or open a window and no one is able to help because they’re close. Awful company.

We have a new construction and the security system installed by SecurePro use MONI for monitoring. The customer service representative I spoke to treated me very well and the maintenance person who came knew immediately what the problem was and fixed it within an extremely short period of time. I've had no problems with it since and I've been very pleased with MONI. I have had ADT in my previous address for at least 25 years and decided to go with SecurePro and MONI when I came here because of the customer service and the rate. I would totally recommend MONI.

I'm a current LiveWatch customer and I've been unhappy with the service. Initially, the service was great and everything was working fine but I added an approved Z-Wave thermostat which has caused all my Z-Wave devices to not function correctly. In particular, my door locks do not consistently respond to remote commands and I've spent dozens of hours trying to fix the problem with support. The company will not replace the faulty device which is a safety problem (i.e., the door locks do not always correctly indicate if they are locked or not) - sad for a security company! Since I've invested so much time and effort already, I'm just replacing the faulty device on my own dime but I do not recommend given the problems with the technology.

I wouldn't recommend this company to anyone. I installed a camera system with company, later on I was diagnosed with a unforeseen illness. I called and wrote this company telling them now I had to go out of business to save my life and start treatments. The only thing they was caring about was keeping money going. This was the ONLY COMPANY that gave me a hassle. I end up going to bank to put a permanent stop payment on my account.

My experience with MONI has been horrible. The complaints about this company are too long to list so I will focus on the two main issues I currently have. My contract recently ended and 6 weeks prior to it ending I stated that I wanted to terminate my contract. The operator I talked to said Ok and that she would annotate that on my account. Several operators stated this throughout last year. Today I get a call saying I owe them money, so when I tried to explain my contract was over they replied that I had to send them a written letter with my signature to end the contract. I told them that I never agreed to that and they sent me a copy of the contract. I signed a contract with a 3rd party and the contract I signed simply stated a 3 yr term with a set monthly price $54.99. I signed on an iPad app and the document they sent me was several pages and had my digital signature pasted on to a document that I never signed.

I'm 71 years old and I had just moved here. I didn’t know the neighbors and my kids wanted me to buy a security system. I called another guy and they came in but my sister and I were not happy with it at all. The installation was horrible. The man came in and there was already a security system here and he didn’t tell me much. He acted like he didn’t want to be there and he was not very comfortable with it. He was very abrupt and it took him all day to put the thing in. The other system was on the opposite wall but he said he needed an electric outlet at the bottom and cut a hole in the wall. I didn’t understand his reason for that. He just made me mad and then when it was all over they tell me, he just gathered all his stuff and left.

MONI had called the store that I worked in at that time and we were already good with our alarm system. I asked them if they had home alarms and they did, so I set up with them. They're very nice to me and they have very good customer service. However, one time I pushed the wrong button on my alarm in the home. I waited and nobody called. I was trying to reset it, and then finally my phone rang, I picked it up and nobody was there. I called the number right away to try to get a hold of someone, and they said that I'd be on hold. After that, I reset my alarm and put my code away because I had to go to work. An hour and a half later, the police from Pompano Beach called and asked where my house was and if I was okay. And so, I told them what happened. I don’t know why I had such a lag time between when my alarm was set off and when the phone call came through. I'm very happy with MONI's service but I wasn’t happy that time.

I would highly recommend MONI. I called customer service once to reset the device and it went positively. The rep walked me through it and he was able to answer my questions. He got done with everything quickly.

The people from MONI were very professional and informative. The rep gave us a lot of information, like for the door alarms and the window alarms. The installer was very cool and also professional in and out. He was also very explanatory so we knew what to do but he also said that if we had any other questions, we could call. I was totally happy. The cost is very good too, and the equipment feels top-of-the-line. I like it because the wires are on the inside of the house. The smart features are up to date and I think I have the best security. I feel very safe and relaxed. My house was broken into before I got MONI and now, I feel that if anything would happen, they would be on it. For the years that I’ve had MONI, everything has been good. They have good service and whenever I called for a question, they were very informative and pleasant.

I wanted some kind of security alarm system on my house. I found an installer from MONI that somebody recommended and I went with them. They installed it and it went fine. I’m content having it here. Everything went smoothly and I haven’t had any problems. They’ve provided the service that I needed and I’m happy with them.

We had a security company and the middleman used MONI for monitoring. When we had to go find somebody else, I wanted to stay with the same company because they were already familiar with everything we had. I started calling MONI and at that time they didn't have their stuff together. I would get put on hold and it was a nightmare in the beginning. But I was determined that they were going to look into it so I just kept on. It took me three months to get hooked up with them. I asked their rep if there was a reason why they didn't want my business and he said that they liked my business. I then questioned why they wouldn't send somebody out here like they were supposed to. They finally did. I made an appointment with the guy and he came right out three days later. We had him hook up everything and we were even made to upgrade to everything and it has been fine ever since.

My parents (at 74) apparently signed a contract. They had no idea they were agreeing to a 5 year contract that was cancellable by death, retirement home incapacitation or military relocation. They have now moved in with me and my family and MONI wants me to cancel my current contract, have them upgrade to their system and convert my parents' contract to me... All I have read and experienced with this company is VERY negative and even though they claim they want you to have a positive experience, I have determined this means a positive experience for them- $$... They don't seem to understand. Had they made this process easier, I may be tooting their horn- as I am not happy with my current provider either- but at least I know my elephant in the room, instead of having to get to know a different elephant. I have NEVER see a contract that is not cancellable within a reasonable period of time (3 months or 90 days)...

We were with MONI Security less than a year and began experiencing camera issues. We updated wifi speed, etc that they recommended and only once did technical support have ability to resolve an issue. I have cancer and experience seizures so rely on cameras for medical purposes as well as home and family security and one reason we turned to Monotronics is because they had claimed quick response service times and monitoring.

We needed a security system and the people in our house before uses MONI so we used them also. Right after we moved in there were a couple windows I decided I wanted some monitors so they came out and put those in for us. They came on-time and they had their suggestions about where they should put them. I feel safer but I'm just not convinced that the whole system works that well because it takes so long for the response. Like if you have a break-in by the time you get the call from them and the sheriff's department after the alarm goes off, I could have done that myself. And it's not just them. I'm just not convinced that the way the system works overall between your calls to the police or the sheriff's department is a good way to do it.

We've had MONI since 2006. We bought a new house and got them because of the price. When we came in and forgot to turn our alarm off they called right away and response time was great. I've had a few billing issues. I know they normally bill a month in advance and I go to pay my bill online and it's like, "You owe us $54." And I was like, "Wait a minute. It's got to be $20 something." And they did lower my monthly fee because another company was putting a carrot in front of me and they matched their price. They actually went lower than another company.

There's been a few break-ins at where I live, so I wanted to make sure that I have protection. The reps at Moni are professional. They know what they're doing. When I ask questions, they have answers. I've called them to keep a payment from being late. Instead of mailing the payment, I told them to take it out of the account. Everything was good. The installation team was also great. They knew what they came to do and did it.

Due to my employer filing bankruptcy I was laid off. As a result, I'm having to sell my house and move in with family. I called MONI Security to cancel my service and they said I couldn't cancel, that I would have to pay the remaining 14 months I have left on my contract or ask the total strangers who are buying my house to assume my account! Are you kidding me! Go ahead and kick me while I'm down MONI! This is no way to do business and I will tell everyone I know NOT to use this company.

Customer service is awful. You wait a very long time then you're passed off to someone else and you wait again. There is no way to cancel your account without immediately paying the monthly fee on your account. They add a year for every change you make. They added a year when l moved. Unacceptable!! They are just after the almighty dollar. I would never recommend them to anyone!!

I have been on the phone with this company to cancel my account and the steps/red tape you have to go through is incredible! You have to be on the phone for 30 minutes and then once you get through to a real person, they try to keep you as a customer and argue you into a new system. Once you get to your breaking point and start yelling at them to cancel the service, they make you fill out email forms or will not end your service. These emails come on different days to make sure you miss them so they can keep the service going. Very shady business tactics! It has taken me months to get their service canceled.

My husband and I love MONI and wouldn't have any other alarm service. We constantly refer them all to other residents here. And when we move to Florida, we're going to continue with them. They are phenomenal. However, were were a little bit upset with them last year. Our touch panel was really outdated and neither one of us was home. It actually sent out an alarm that somebody was in our home. When all of it was cleared down, the police was here but it turned out to be a false code because the panel had to be replaced. So we got in touch with MONI and they said that our system should have been updated a long time ago. I told them that it was their responsibility since they could see what we have.

MONI had called me and at that time, I was needing a security system so I went with them. Every time I’ve had somebody come out, they’ve always been nice. However, they came out three times just to fix one problem and every time they charged me 50 bucks. They didn’t fix the problem the first time they came out, and then they had to come out again and still didn’t fix the problem. They finally fixed the problem the third time but I don’t see why they had to do it three different times just to figure out what the problem was. Also, for some reason I wasn’t at home when they called me and told me that they detected a fire at my house. But there was no fire, so I don’t know why they detected that. They also did not tell me that when they lowered my payment, it was going to extend my contract for six months, so come March I will be discontinuing it.

I've been trying to cancel my account with you all day. I've waited for hours, being passed on from one customer service person to another to no avail. You systematically sabotage your customers so they don't cancel. Shame on you! You are using ILLEGAL methods to scam your customers.

I purchased a security system as it was recommended by the builders. Compared to another system that I’d seen, MONI was in my range cost-wise. My wife was home when the techs came out for the installation, but she was on the phone with me the whole time and it was a good experience. The features are good and they're working all right.

My sisters have MONI and they told me they never had problems that’s why I went with them. I opened my business then they gave me an appointment and they came and I had their service until a month ago. I sent a letter to cancel because my business went down with the hurricane. The guy I purchased the service from was really sweet and nice. He explained everything. Their customer service thinks with me if I have any problem. If I had a question, they would answer and try to help me out real fast.

MONI Security's sales rep was a very friendly guy except when I called him back with an issue. I told him that they didn’t set a sensor in the garage door and I was wondering if they could get one because if anyone tried to come in my house, they could access through the garage. He said yes but never really followed through and neither did I. Their customer service reps were friendly though and the installation took over two hours, but it was okay.

MONI was the first one we called, and it was affordable for what it was and the guy who came out was very pleasant. He was very knowledgeable about the product and the service itself, and he wasn’t pushy. The instructions on how to use the system were very clear-cut and he made sure he walked us through it so we knew how to use our mobile app with it, and the unit that’s in the house. The installers were very quick, efficient and they cleaned up after themselves. We’re very happy with all the features so far, though it could be a little bit cheaper as we're constantly trying to adhere to our budget. The system goes off sometimes when I don't want it to, but they're very quick to respond, so we definitely feel safer with it. They provide excellent service and they have been good in providing us with a sense of security. We’ve been satisfied with MONI overall.

I believe my Moni account is finally closed since I received a bill with a credit on my account. Now, if Moni would please send me my credit amount in a check I will be satisfied. I was treated fairly by Ashley who helped in closing my account.

The sales representative of MONI was obviously wanting to sell something but at the same time he wasn't too pushy which I appreciated. When the installation showed up they just did their job and were gone. They knew what they were doing and they were straightforward. They had things done at a short period of time. But the main thing I liked about MONI is that I could control the system with my cellphone from anywhere in the planet. If some doors are left open I can be somewhere else and it will let me know what's going on. And if I want somebody to come in and get something I can just turn it off and they can come in and do their job and turn it back on no matter where I'm at. My only complaint might be that the batteries don't last as long as some of the sensors on the doors and windows. But other than that no problem. I also did deal a little bit on the price that they may be willing to work with me so that helps.

When I made my two-family house into a one-family I had to change the system a little bit and add different entities or entrances to it. And since MONI didn’t have anyone local to be able to do it, they allowed me to contract out which I did. And it was approved by them. And the job was done at no cost to me. They talked to the person that I contracted locally with. And everything was done between them. With customer service I just call them and let them know the dates that I’m going to be away. And then, my one daughter that lives locally is put on the list to be notified first. And my daughter would approve the police coming and checking the house. Since I lost my husband MONI provides a helpful sense of security. I’ve been called when a little wind took the door and jimmies the alarm. And I’ve been called in the night. Even if it is a false, I know they’re right there for me. I would definitely recommend them.

I have been a seventeen year customer and have never had an issue paying my monthly monitoring fee. However, a problem developed with our security system (failed communication) and a technician was dispatched to our home to identify the problem. After informing us that the system would no longer communicated through our current phone line and that a cell phone in place of the landline might not work properly, Monitronics have continued to charge us a monitoring fee although there is no communication from my home to their company.

Monitronix responded to my review here (very quickly) and they have resolved our issue. I would still like to see them add an email component to customer care as I think that it would make communication with them easier. Our issue was resolved over email.

Tried to cancel for 3 months now. They are still billing me and have no problem calling me for a closed amount on one account. But they can't answer about the other account that they say is still active. Cancel service is the worst. Makes me question their other response to an actual need of them?

We've had MONI for over seven years. It's good and convenient, and we have everything only that we need.

Thanks very much Theresa for your patience

We switched from ADT to Monitronics and we've been with them for many years before it became MONI. Their customer service team is excellent, does a very good job, and answered my questions. I also had asked for more stickers for my windows with the new MONI on it because we still had Monitronics as well as asked for a yard sign and they were sent immediately. I've been quite satisfied with the service and pleased with the overall quality of the security system. It is not the newest and most updated system but it has worked quite well for us. It's good to know that I have the system and we use it regularly. We don’t ever turn it off, so it's part of our household. I also tell friends who ask that having MONI would be a way of feeling more secure in their homes.

I've been a consumer over half my life. My current job is in customer service and customer care. MONI Security by far has the worst customer service I've ever experienced. I've been on hold for over 120 minutes trying to cancel my service and I'm still on hold. They make it hard to talk to a human being unless your alarm goes off, or you want to start new services. Something DirecTV can teach everyone. They are great answering phone calls and taking care of their customer. I will never recommend this company and will do everything to make sure no one I know uses them.

I tried to cancel my contract since I sold my house and wanted to see how much it would be to break my contract. They said “All remaining months in the contract is still due. You have the right to cancel your contract but you have to pay the balance up front.” What?! That is ridiculous! They are the WORST company I have ever dealt with in any industry! If you are considering them, DON’T! You are better off using anyone else. I am a software developer and I am going to dedicate my time outside of work to get this message across the web so less people will be trapped in these contracts and use legit company for their alarm system.

I've had my MONI equipment for four years and it seems to work fine. I like the smartphone features because I can disarm and arm my system away from home. I usually control everything from my phone and I’m happy about that, and it works. Anytime there’s an alarm or anything that goes off, I get an immediate response from them either email, text or by phone. I live in a really nice neighborhood but those are the neighborhoods people usually go after, so I feel real good and comfortable about having MONI. However, it can be a little cheaper now with all of the new technology out. Every now and then I call them to see if I could get the price lower from being a customer as long as I have been. I could stand for an update but until I can afford it or until someone offers me one for free, I’ve got to stick with what I have.

I moved out of our house today and gave the keys to the new buyers. I have called 3 different times, each having a wait time of 45 minutes. One time I was disconnected without talking to anyone. Another they transferred me and I waited on hold for 40 minutes before I had to hang up to pick up my child from daycare. We also have never received statements in the mail, and I don't know my customer number to be able to log in online. We need to cancel our subscriptions ASAP because we don't even live in the house anymore!!!

Moni Executive Team was quick to fix and make my situation right. After a long battle with Moni regular customer service the executive team jumped in and had the system repaired quickly. The system has been running properly since the new installation with no problems or false alarms. Teresa on the executive team was so nice and helpful it definitely made me remember why I chose them as my security team.

I felt that I needed to get a security system. MONI's price was good and they happened to call me at the right time so I signed up with them. Their sales reps were very nice and helpful. I was a single mom at the time and told them that I wanted a security system but I couldn't afford what they were offering. And they worked with me and got it down to a price that I could afford. When the system was installed, their guy came on time and I didn't have to wait. He told me that it would take him half an hour to finish the installation but it took him less than that and I loved that. He was real good about stuff and very polite. He also showed me how to use the system. I explained to him that I'm a technotard so he took his time and explained everything to me.

I recently moved (12-9-17) and sold my house and decided to terminate my security services with Monitronics. The original company with which I had had a contract in 2009 was acquired by Monitronics and I never had a contract directly with them. Even though the move was planned in advance, I did not know the exact day until about 10 days prior. As soon as I knew, I contacted all my service providers to turn off services, including Monitronics. I requested my services to be terminated on 12-9-17. They gave me a hard sell to get me to keep my service and buy new equipment. I said, "No" and they seemed to accept it, so I assumed it would be turned off as I requested. Then they sent me a form to fill out which I did and sent it back. I called them again to make sure it would be turned off so the new owner would not have a problem.

It has bee a long time that I've been with MONI because we’ve had them for quite a few years when they were still Monitronics. I have talked to customer service a few times as they went up a bit on our bill and they took care of it by lowering it to what it had been the year before. They may not get it at a lower price as I have because I’ve been with them for a long time, but I would recommend them. I’ve tested my alarm as well and everything’s fine with it. I haven’t had any problems.

I've been with MONI for at least five years. I called their customer service team when I got new windows. And I still had my old window stickers from the original security company I had. I save every piece of paper I have. MONI's team said I could get window stickers and a sign for the front yard. And the first person I talked to was absolutely wonderful. They updated all the information because they had an old email address for me. They didn’t have my cell phone number and it would ring back to the house phone which apparently, didn’t work. So they tested the system for me and spent quite a bit of time on the phone with me going through everything. Also, the person I talked to told me what the service charges would be to have the new contacts put on the windows. The window people removed the old contacts that I had and I got out the glue gun and I put them back on the windows myself.

Called to cancel my service, in the last year I had 2 glass breakage alerts come through, yet no call from the company to verify, as well as low battery issues, again... No customer service. Why are they not contacting me with these issues? So now I am on hold, been on hold with the cancellation department for 20 minutes, funny how install calls get picked up right away.

I'm so frustrated, I tried canceling my services, I have sold my house and moved in with my boyfriend who already has a security system. I had faithfully paid for 3 years. I was told that "All remaining months in the contract is still due. You have the right to cancel your contract but you have to pay the balance up front." After telling them this is UNACCEPTABLE, they offered for me to pay 80% back of the FULL contract. My Advise: NEVER USE THIS COMPANY, NEVER SIGN ANYTHING WITH THEM UNLESS YOU ARE ABSOLUTELY SURE YOUR LIFE WILL NOT CHANGE. News Flash... We are humans not robots and life happens.

After being contacted by a representative from MONI, we have come to an agreeable response to this situation. They were understanding of my concerns and we have resolved our differences in a reasonable way. Ashley, thanks for your assistance.

This is an absolute terrible company to deal with and the customer service is abysmal. I initially signed up for service in Houston, Texas and everything was okay for two and a half years. Then my family had an opportunity to move to Seattle, Washington and signed up for the contract extension as part of the move process thinking everything would be fine. When I signed up for the move plan I was told I have an allowance for new equipment for our new home. I was asked what new equipment I would need for our new home. Having almost no knowledge about home security systems and what the new home would require, I told them I did not know. The customer service representative said that’s fine and after the technician comes out and installs the equipment I have, the technician would then make recommendations and we would go from there.

I was able to get in touch with a very friendly monitronics representative who promised to cancel my account. As soon as I am receiving my letter of cancellation in the mail I am fully satisfied.

I just moved down here and I have a new job, which was in the car travel. I just thought it would be a good idea to have a security system. The salesperson from MONI came in and showed me the video doorbell. I thought that's a great idea because I do have packages to live with. That's worked out great because when I get a package delivered I can call my family here and say, "Hey can you stop by and also grab that package?" So that helps a little bit.

After reading the reviews I was a little nervous about calling. I've had Moni a little over a year. The first tech that came out I wasn't happy with. He came out again wasn't happy with him then my battery died. I finally called to cancel but the guy was so pleasant. Transferred me to a manager that was also very pleasant. Waived my fee to fix what the previous tech had done then a new tech called to schedule an appt to come out. He was very pleasant as well. Don't remember the names but I'm Adreanna **. I called from Fresno between 10 and 12. I would really like to give all three of these guys kudos???? I didn't give 5 stars 'cause the call wait was about 45min. I will update my installation stars once the new tech comes out.

I've been using MONI's service for six years and I've been very pleased. When their technicians came out and updated my system, they were very good, knowledgeable and very helpful. I am also very happy with the features of the security system. I would recommend them.

MONI's price was a little lower than what I was paying with ADT. I switched to them and it was Monitronics when I did it then. They use the same equipment but it was just on the doors, and we added the things to the windows. The only problem I've had, which is not MONI's fault, is on the little keypads. My husband’s fingers are too big and sometimes he will hit the alarm and make it go off, and it embarrasses me.

We live in an area that is very unsafe and there’s a lot of what we call tweakers around so we needed a security system. MONI Home Security was awesome and the installer was very friendly. His mannerisms were very respectful and he was great. We have a store a couple of blocks away and one time when we were closing it down, I got a call that our alarm was going off. We jumped into the car and broke all speed records going to our house. My partner went in and disabled the alarm. He searched everywhere but there was nothing. Everything was as tight and buttoned up as what we had left. I stayed on the line with the dispatcher and I told her that everything was fine.

I got a 5-year contract from MONI. Their equipment works and I’m satisfied with them. They've treated me just fine and they've answered my questions. However, after I got them, I had so many more offers that were way cheaper with a lot more stuff.

The MONI salesman lied to me and made me think he was with my previous provider, which was ADT. He made me think he was putting in one thing but he was putting in another. I had paid an amount of money for several months in advance, which I lost. He was very nice and well-educated, plus he answered all my questions, but I told him I never wanted to see his face again. I’m satisfied with the service I’ve got overall and I don’t want to go through anything else.

I'm extremely satisfied with MONI. Their team has been really good and very proactive. They also come on time and are very polite. I've updated my system to a wireless one and the guy who came to do it was really nice and very helpful. He showed me how to use its new features. I get to use the phone app and it’s really self-explanatory. Lowering their rates would be good but even though they don't drop their rate, when they say they're going to give something, they give it. I would totally recommend them.

We’re fairly secure where we live but we purchased MONI Security because we’re senior adults and for the protection that it gave us for emergencies and fire. Their cost was less per month over other providers. The service person was very clear in explaining how the system worked, how to set it and how to get it to our specifications. We talked about the best place to put the console and he covered everything really well.

I used a different security provider before and MONI is a little cheaper so I went with them. The installation crew was great. They came out, looked out what existing system there was, and gave me an option on what I can get with them and what they’re going to add. The system is user-friendly. Most of the time, I had some issues with it but I called the service tech and they told me how to straighten it out and it was fine. The tech on the phone was good and he knew what he was talking about. I’m happy with my system overall.

I purchased a home security system in about 1996 to help my friend who was selling MONI home security at the time. I was living in Georgia then I had to move several times but I've never had any problems with them as they have always come and installed it for free. They’ve also upgraded my equipment when I moved in 2014. Having a home security is real good. I’ve only been broken into one time and that was when I was in Georgia. When the bad people stuck their hand in, the motion detector went off and they didn't get in. Also, MONI representatives would call real soon if the alarm goes off. MONI is great, not expensive, and they come. I can always call customer service and they’re professional, good, quick, and they get the answer for any question or problem if they don’t have the answer. I’m satisfied with what I have.

We bought a model and there was a security system attached to it. So, everything was wired for it and all we had to do was renew it. Our MONI system is working well, and we’ve not had any problems since we’ve had it. We've upgraded it to include our garage door and some window breaking. MONI raised the price on us a few times, which we are not happy about. But other than that, they have been good. I highly recommend the security system, too.

I absolutely love MONI's service. I like the remote settings of my system. I'm able to set my alarms away from the home, and I can disarm it if I need to away from home. The reps I've spoken over the phone have always been helpful. And it has always been a pleasant conversation. MONI seemed to be very reliable. I love the alert that it gives when I accidentally leave a door open. I get a message immediately that the door is open. And also, when it's closed, it makes me aware of what's going on in and out.

I had Guardian, but where I lived, the closest police department does not respond to us. We are outside city limits. So, our police department was a good 45 minutes away. But then they passed an ordinance that when something emergency comes up, the closest police department is allowed to respond. Because of that, I went ahead with MONI, and it's very good so far. The ones who come out to the house to install the service were pleasant. I had a couple of little issues but they came right out. And it's been good ever since. With MONI, I feel very safe. I was a little leery about the glass breaker but that's okay because I know the glass has got to be literally be broken for it to sound off. So, that's all good. Once that sunk in, I understood it better. I've already recommended them.

When I got the alarm system they told me one price and billed me that price for a couple months. Then they raised the price. When I called them they said they forgot to add the taxes. I got a thee year contract. They also raised the price two more times while I was still under contract. When my contract was up I dropped them. Can I email you a receipt? I think I sent it. If you didn't get it let me know where I can e-mail it.

We travel quite a bit and there were a few break-ins in the neighborhood and we decided it was time to go ahead and put a security system. And then someone came and talked us to take out the system of MONI and put another one in but that system never worked at all. We were about a week and a half without a system at all. I called MONI and asked them if they would come back and reinstall their system which they did. We have never been happier with them. Their reps were always really good and they knew what they were doing. The installation team was very good too and they were in and out in about 45 minutes. I like the features offered and I would highly recommend them.

We worked with another security provider and they weren't performing. And then, we had somebody from Moni come to the door and were selling in the neighborhood so we opted in. Moni has some features that I like and some that I don't. There are features that I'm seeing now that I wished we had. Maybe there's some day they can do an upgrade to the system that allows for those types of things. There isn't an instant setting to where if you open any door, any window, that the alarm would signal instantly. In the old security system we had that. That one feature is something that is lacking with Moni. If somebody is to walk in in the middle of the night, they have 45 seconds before the alarm goes off. That doesn't make sense.

After the MONI Security system was installed which they've done really well, they talked to me about it. I was robbed before and being a single mom of girls, having it gives me a lot of comfort and peace of mind. One time, It went off in the middle of the night. We went through it and it seemed to help me. But there was one time when I was calling and talking which seemed to annoy the guy from customer service. But, other times has been wonderful and I have recommend MONI to others.

I'm so frustrated, I tried cancelling my services, due to my circumstances, I have to move into a family members house. The rep said my family member should order MONI services at their house, umm no. I've completed 18 months out of 36. I asked what percentage I would owe and they said, "All remaining months in the contract. You have the right to cancel your contract but you have to pay the balance up front." What sucks is that I still have to cancel regardless, so I'm stuck with all the remaining balance. I will never use this company again. I will advise all of my friends to never use this company.

I have been an extremely dissatisfied Monitronics customer. We have been under contract for 2 years with Monitronics and during the contract, we speak to a switchboard when there is an issue. The calls take forever and the technician on the phone isn't able to fix the issue. For a fee, they send out a technician but that is another nightmare to schedule.

Do not do business with Moni. Worst experience and customer service I have ever encountered. I have two alarm notification issues and they are telling me they will walk ME through how to fix it. REALLY? Or, they can send a technician to my house for an additional cost. What am I paying for? What if something breaks - I'd be liable. What the heck! I'm not touching this equipment. I was on the phone for 1 hour and a half with NO RESOLUTION. I was told by Kayla that Tshombie, her manager, would have to resolve within 24-48 hours and he couldn't talk to me because he was on the phone with OTHER customers and there were hundreds in the queue. Wow.

When attempting to cancel the service, staff personnel state they can't. They give various reasons why, and dump you back into a long wait cue. When you get another person, they say the same thing. Basically, they retain accounts by refusing to cancel the service. They use dishonest business practices. Avoid MONI or you will be sorry.

We were with Counterforce who didn't seem to do anything. When MONI's sales reps came one summer day, we were impressed with what they would do for us and that they would pay to get us out the contract with Counterforce. We had some minor problem with billing with MONI though, because apparently, my husband made a mistake and put something on check so the check bounced. Our checks needed another zero in it for Canada and two-three times, that didn't happen. So they sorted that out. But next month, the same thing happened. So I phoned in again and spoke to somebody else. They didn't know anything about what had transcribed before until he went into the account and saw some notes. So, nobody passed on information. This happened three times but it was straightened out immediately as soon as I phoned.

Things are bad and for security reasons, we got a home security. MONI does the monitoring. The feature is fine and is easy to use. Now that I live alone, I’m glad I have one.

My mother in law, Constance **, is 90 years old, gets very confused and is easily controllable. We have a long standing policy that she cannot meet with salesmen, unless one of her kids is there. She has signed many contracts prior to that, just to get the salesperson to go away. A Moni rep showed up about a year ago. Constance thought she was getting an update on an existing system, not Moni. Her system was replaced and she ended up signing a contract. She has been trying to get out of it, to no avail. I have called Moni several times and just not happy with the dance I keep getting. Bottom line is they are not willing to fully cancel until she pays in full for the whole contract. DO NOT GO WITH MONI.

A couple of times in the last year the security system went off and when we called MONI Home Automation they walked us through the changing of the battery upstairs. We also had to change the battery in the small box on the wall so they sent complete instructions on the internet, which we've kept. The whole security box system is more complicated than it should be. I'm for simplicity and we had to jump through loops to get some of the things done especially when they say we've got to change our battery because it's beeping and we have no idea why our machine is going off until we call them.

We had a different home security service and we upgraded it with MONI. We like MONI a lot especially its ease of use. It's got a screen and it speaks to you. It makes it a really nice way to use the system. Since having MONI, we're not that fearful. So far, it's been a good experience.

MONI costs less money than ADT, but we were also surprised with the professionalism of both the tech that came here and the people on the phone. The tech changed some things and we took the opportunity to add more sensors. He was very professional. Also, customer service has been wonderful. MONI has been cooperative overall and I would recommend them to others.

The sales rep from MONI was a good friend of ours. We picked the features that we wanted and could afford. Their staff was pleasant and prompt. They got the job done and everything works fine except for the door monitors that doesn't work for the last six months. When I contacted them about it, they told me I needed to replace the sensor which I did but the monitors gave up. On the other hand, I have the smartphone app which I love. Everything's good with MONI and having them has definitely taken away some of the edge.

I had a good experience with MONI Security. It’s just that when I did my payment, they wrote me a letter saying that it was not paid. I told the lady that I spoke with to see what that was because that could cost me a late fee of $35. She said she remembered taking my payment. I made sure I paid on time so I was really disappointed that I got that letter because my money is budgeted. I have $76 left but I had another bill to pay. So I gave them my checking account number and they gave me a confirmation. I thought that was it but they put in the wrong number. Also, I only have the alarm system which they installed well. But then, when I called back they told me I didn't have an alarm system. They got it right eventually so I'm pleased with it. Everything's okay with calling and talking to them.

I was looking for a home security system. I had a self-installed system which was ancient and broken. MONI happened to come knock on our door at the right moment and they are 100% better. I had to call them because I didn't know how to change the battery in the control panel and they were helpful. I'm satisfied with the complete package, and my wife feels a whole lot more comfortable with MONI.

We had AT&T and Protection "None" as my friends joked around. Now we have MONI Home Automation and we like it. Every once in a while I'll shut it down and I will do a test on that. I always make sure everything's working. Their team will notify us if something is going on otherwise, it will notify if there is an alarm that goes off. They notified my son which we decided to live from us so in case we're not home,he takes over for us. But I don't know if they don't look at the dates that we give them because we were home and they called my son. Of course, my son couldn't answer and we didn't get a call so the police were out here. And then we got a letter from the police apparently telling us, one more time and then they're going to charge us. They need to call my husband and I before they call anybody else when we're home. But otherwise we're fine.

My uncle had the security system from MONI and he was good with it so I figured to give it a try. It was fairly simple getting a hold of someone and the installation was quick and painless. I have quite a few things from them with the doorbell camera being one of my favorite ones. We've tested the system out and the alarm goes off when it's supposed to, so that's good. MONI's customer service has been great. If there was anything that has gone wrong, I give them a call and they would fix or replace whatever's messed up. Their price's pretty fair compared to other brands. Then as time came along, they offered me upgrades for free and gave me additional stuff. I've had them for a while now, so I'm definitely going to stick with them.

So far, MONI has been a very satisfactory system. They saved us in a few situations like a fire and a couple of burglars. We have not had any problems with them that's why we've kept using them. When we had a battery related issue, I called their reps and they walked me through the process. Also, there were motion sensors that I had never touched before and I wasn't sure how to go about doing that. They also helped me with that. But it would be nice to have a key fob that we could use in the bedroom in case we're in bed and somebody breaks through. We would like to have something in our hands that we could just press.

MONI Home Automation is a good system, and I have no complaints about it. I purchased their home security system for my second home, and while I have a different system at my primary residence, which is five hours away, I like that I can alarm and dis-alarm MONI's system remotely. I needed to be able to do that down there because some people come in once a month for bugs spraying. In addition, their representatives are right on point. They're very quick to respond and they know what they're talking about.

I’m on a one street subdivision and am pretty much home alone. The installation of our MONI home security was fine and the installers told us everything. The system works and it's reliable. However, they were supposed to bring us some signs but we never got them.

First of all, shame on me for signing a 5 year contract. That will never happen again. I called to see what their customer bill of rights entailed. You have the right to cancel your contract... if you want to pay the balance up front. Ridiculous! I will be canceling on my exact contract expiration day. I will never use this company again. I will advise all of my friends to never use this company.

MONI was reasonably priced and I decided to try it. The little guy who came out to install was very polite, helpful, and didn’t have any problems with explaining how to use it. He was overall nice about showing us how to do it on the phone and really professional. I like what I have, the equipment and the way they monitored their system. The cost and also the features of the system are great. MONI has always been very fast to respond to do what they were supposed to do. I feel more confident leaving my home and feel safer knowing that when I’m away, they’re going to do their job and get the proper authorities where they need to be. Friends have asked what type of security system we had, and I told them about MONI, how well it works, and how easy it is to operate and to understand the features.

I was a first-time home buyer. We didn't have a doorbell or a peephole and MONI was the first people that came to the house and we felt like we should use the system. The sales rep was very knowledgeable. He was funny and he really caught our attention. He presented it well. He came on every promise that he made so everything worked out fine.

I have been incredibly disappointed with Monitronics' (now Moni Smart Security) customer service. My system was outdated and didn't work properly, customer service was unhelpful and sent me to other departments that were unavailable. When trying to cancel the service, I again got the runaround and was charged several more months after attempting to cancel. Very poor communication, poor follow through and difficult to cancel. I will never use them again.

We got MONI for home security. They are much better than our previous provider. I like the applications they have and the way they notify us if the alarm goes off. I’m happy with the features and the smartphone app works fine. MONI is efficient and accurate.

We started out with Volunteer and we have been with them for a long time. Now, we got Moni Home Security. I called them and I got the update when the power and the screen went off. I wondered if I had a backup, and they told me to touch the screen which I did, and it came on. It’s got a battery in it and they said that it goes off to save the battery. Also, I had an upgrade a few months back and I was very satisfied with the installers. Moni was also quick to respond when I had a false alarm and within a minute, they called. I like having their security system since we live out in the country, and we were broken into. The experience I’ve had with them and the response I get have been good. I’m satisfied with MONI Home Security.

I've been having alarm system for the last 10 years and it was originally set up by a local company Pinnacle Alarm and then they went out and the next thing I know MONI is the one that is monitoring the system. And then a few months ago I got to thinking there's a lot of us old customers, that we have old systems and nothing's ever been extended to us in the way of upgrades or anything. So I called MONI and asked them, "Do you not care about your old customers? Do you not have upgrades? I know that there's such a thing as a SkyBell now that's available and other things." So I asked for an upgrade and that's all I've done recently is ask for that upgrade, which was accomplished probably within the last month.

I have been with them before they became MONI, and I have been pleased with them. All the features have been good to me, and their customer service was great when I talked to them.

I have another security provider, but the premium went up really high. It has changed, so I ended up getting MONI, and I’m very satisfied with them. People from MONI and polite, very nice, and considerate. They are also very prompt in calling me when I accidentally opened the door, or if I didn’t cut the alarm off. Right now, I’m paying for two securities and I’ve got one more year with my other provider. So, I’ve been paying them each month like I normally would. I was pleased with the other security provider, except for the price I was having to pay for it, but MONI offers very good service as well.

I had MONI before and I have another property that has MONI. They came on time and they finished it. It's good. I've been happy with MONI.

MONI has been fine. They offered a couple of things that the other company didn't. When I called back to cancel the services they were able to give me a better rate and renew my contract. I feel pretty confident about the service that I'm receiving from them.

I have MONI for about five years now and I got them to protect my home and family. Anytime I’ve ever called them, they helped me. If I had an issue, they help. If I need something done, they make sure it gets done. I’m very happy with them

On 11/03/2017 I called Monitronics and requested that my account be canceled due to I was having a new system installed by Xfinity. I was advised that my account would be canceled. While reviewing my bank account today 12/20/2017 I see a charge from Monitronics for security monitoring. I called customer support and was advised that they had my request to cancel that was done on 11/03/2017, however they had not received the forms back for them to cancel my account. They advised me that they sent me an email on 11/04/2017 to e-sign to have my account canceled. I advised that I did not remember receiving an email from them. Alexa advised me that the email was sent on that day but she would be happy to send me another email. I asked that she do that and then asked about the charges that were paid for services they did not give.

We have a home security system to keep my dog from having to bite somebody. The features of the MONI Security system are very nice, user-friendly and accessible, and I use the remote. I have good interactions with the representatives and everything got handled really smoothly and professionally and done very well when I was on the phone with the technical support today. Also, their cost is about average compared to others.

The salesman from MONI Security was fantastic and very thorough. He talked to me about exactly what I needed and he helped me decide. I got MONI's security system since it seemed to be safer than the other ones. I have the app and it’s cool. I like the fact that I can adjust the temperature from my phone.

I have MONI's basic set up and I like that I'm able to use the app to turn the security system on and off from a distance. When I called customer service about a problem, they handled it the best way they can, but it was a little disappointing. Also, when the installer first came out, he didn't tell me anything about the specials. So when I found out about it, I called MONI but no one was able to help me. I really felt that I could have been serviced a little better and I didn’t know I was signed in a long contract.

I was a law enforcer in an area that was starting to have a high number of break-ins in the neighborhood and my house was burglarized twice. And we had a homemade security system for monitoring and it would set out an alarm that the neighbors would hear but, a thief would also have known it. So, when MONI's rep, Vanessa, was going around advertising their system, we gave it a try and, so far, I’ve been well pleased with it. The installer seemed very helpful, and he told us to call if we had any problems. It didn’t take as long as I thought it was going to take for him to install the system, I didn’t see any wires hanging out and he didn’t mess up anything.

I’ve been hearing about some home breakdowns in my neighborhood, and I’ve had that happened to me once when I was younger. I came home from school and I found somebody in my house that shouldn’t have been. It was not too fun. I am grateful that I had MONI when my swamp cooler switch shorted out because I didn’t have any idea how to put it out and I didn’t have a fire extinguisher at the time either. The security system detected the smoke. MONI called me right away and called the Fire Department for me. Luckily, it just melted the two switches and it didn’t go any further than that. I’d like to get some sensors on some of my windows but I can't afford it right now. I can barely afford the monitoring system as it is. But it’s worth it in the long run.

My husband had passed away and I wanted more comfort at night knowing that I was going to be okay so I got MONI Security. The initial installation was perfect and professional. Their techs were trained well and know what they're doing. They tend to find problems and resolve them quickly. A gentleman came to my house six weeks ago and he was outstanding. While we were having the hurricane, something went wrong with my box. He took care of the problem immediately and left. He was very polite, professional and respectful. He did a fabulous job. They also have the authority to make changes as they help. However, I had a new girl yesterday and she was unable to help me. MONI should listen in on telephone calls to see how the newer staff members project themselves and how they tend to the problems of the consumer. But generally, their customer service has been fine.

MONI Home Security has been fine in everything that I’ve asked and they do a good job of monitoring. The customer service reps have been very helpful when I’ve called. Sometimes, one of the sensors goes out and gets an alarm, and they call it quickly and resolve the problem. Their service has been excellent and the quality of the components is fine. I would recommend them if my friends want a monitored security system.

I’ve had my MONI home security system since 1997. My sister won it at a fair, but she didn’t own a home, so she asked the MONI people if she could give it to me and they said yes. Over the years, the service has been excellent. I have the motion sensors, the door alarms and the overhead alarm. I've been feeling so good about my MONI system so I've kept it all these years.

I’m happy with MONI. Everything that I need is on that alarm. It’s good for what I’m paying. I have a motion sensor in my backroom and a sensor on both doors. I also have a camera in the living room and a camera on the front porch. The guy who came out and installed it did a really good job. I called him once because I lost my keyfob, and the guy on the phone helped me through that when I got the keyfob and we had to reprogram it.

MONI Home Automation has been very responsive to what we need. We were doing some upgrades to the house and thought a home security system would be necessary. We were in a home shell and checked them out. The installers were very quick and kept the house neat. The installation was a very smooth. We got the automatic door locks and the automatic notification to the police. It's a very nice system and the features are very good. Plus, the cost is reasonable. We've set off false alarms before and within seconds, they're on the phone with us. They call through their system and we converse with them through their system. It's very convenient and it's a good way to run the business.

We like MONI more than our previous home security system. The installation was easier and we liked that we could get the system wirelessly. I like the feature of being able to interact with them straight from the keypad. If there is a door or a window that we haven’t opened in a long time and we go and open it, we get a notification letting us know that it was opened. So I like that feature because if somebody just wants to randomly open it even from the outside, then we would get a notification. It’s something that I haven’t heard of too much in another system.

MONI was the best available security company at the particular time. I’ve spoken with their customer service a few months ago and they were very helpful with what I needed to know. I replaced the locks because there was one that was a defect, and when I talked to them a few months ago, they told me I had to get in touch with the company, which I did, and they replaced the locks. But I have a problem trying to get in touch with the people that installed the locks. I can’t seem to get in touch with anyone because the numbers that they've given me just rings and rings. I was very frustrated. I was trying to find out how to program my locks and how to put the codes, like in my living room, garage and backyard. But overall, I'm very satisfied with Moni. I get quick response. They've called very quickly whenever I’ve forgotten to turn off the alarm when I enter the home and whenever somebody went out my door and they didn’t wait until I turn the alarm on.

I went through a divorce and it was kind of nasty. I had to move back into my home after I had my ex-husband evicted. My daughter thought that I needed security. She's with MONI and she thought it'd be good for me too. The system is great. It tells me when a window's out. I don't open windows that often but if my patio door or any door or any window's open I know it because the system tells me. Nobody's broken into my home yet, but the system will announce it and I like the idea. I like the way that my system is set up and I also like it when I call MONI. They are very professional. I'm treated with respect and courtesy. I had goofed up a couple of times and the alarm went off. They immediately called me.

I'm out of the house a lot. I have weapons, some gold coins, and some old coins. I wanted to make sure they were protected in case somebody decided that they wanted to come in while I was out. MONI is fantastic. The alarm goes off and a couple of minutes later, I get a phone call. I give them the password and tell them, "Everything is okay," or "Call the cops. I'll be there in a little bit."

Upon calling for assistance for an alarm that continues to beep, I have been placed on hold for an undetermined amount of time. I have waited over 45 minutes before hanging up the phone. I have sent emails-but to no avail. I want to opt out of contract without further billing.

Our local security people here, who we like, use MONI to monitor. I did not have any problems with the company, and they are very well priced. One time, we were out of town and the alarm went off. It was in the middle of the night when somebody got to the phone and it was disconnected, so I called them back. They were very nice and they assured me that they had already contacted the police department and that everything will be fine. I feel very safe whether I'm home or far away. We had the security system before where we were at, and we just moved to our new location that's why we had a different security system.

We have had good interactions with the MONI customer service team. We would use them again. We had the video doorbell installed, and they came out promptly. We've had questions about the service, and everything we've requested happened very professionally. Installation had very good coverage, and their installation people were very thorough. They were quick, efficient, and were able to walk us through the instructions. We enjoy using the system and we trust it. It didn’t stop when we turned it on, and it works like a chip. The system is user-friendly and we use it all the time. I'lI tell my friends that we’ve had good luck with MONI.

I had poor service with another service provider, and MONI Security's price was right so I got it. I’ve had a couple of issues with my smoke alarm. It was too close to the kitchen and it was going off quite regularly, and so I put it in a different location and everything worked fine. Customer service is always good with me. The security system works and I'm happy with it.

MONI came as a recommendation when we were not that pleased with the one who we had at first and it was also a little cheaper than what we had. When our home insurance company had asked about the security that we have for the home, I did a call and told them that they were really nice and it was maybe within 25 mins after I had talked to them that they emailed me the info I have requested. The only thing that I don't like is not knowing that it's going up - they got to do that on a draft. They do increase your bill without you knowing it. Nevertheless, I'm pleased with the service.

When bought the house, we're looking to have a burglar alarm so the folks from MONI said they can provide that and so at the end they did. When we set it on, and when we go back in the house the first thing we do was get the right button and to keep it from going off. We were very satisfied with their staff. They listened to us and they told us what they had to offer and it looked good to us and we bought it. Having MONI gives us a lot of peace of mind. And if I needed them, they would come help us and that’s money well spent as far as we’re concerned. We’re very happy with MONI and I would certainly recommend them.

My wife needs a security since we're elderly and I'm gone quite a bit. I was with ADT and when I called them before, they wouldn’t upgrade the system to what I wanted and said it wasn’t available in my area, but Monitronics did. When there was a notification on the monthly pricing, I called MONI to cancel and the guy asked what I wanted. I said I wanted cameras and some other things to upgrade my system and he said, that he could take care of that for me. He reduced the cost and sent me two Arlo cameras and I installed them. The MONI rep was upfront and honest and I felt good about him.

Thank you Moni for reaching out and reviewing my account again to assist in making this right. I will be returning to Moni once this obligation is fulfilled.

We used to have ADT before switching to MONI, which we've had for 6 months now. MONI is a much higher, much better system technically and much more reasonable price. We like the system where we can talk to a person right there at the box, which is a capability we didn't have with our ADT system. Also, their representatives were very good in addressing an issue we had. We've had a problem with our box where it's been hard to punch the numbers and it doesn't always hit and then we end up setting off the alarm instead. The technicians who have come out were great and superior in terms of professionalism and demeanor. Overall, I would recommend MONI and it was worth the time to compare MONI with other's current system. I'd also tell them to give MONI a call.

When I bought my house the MONI Security was already installed. I called them and said I was the new owner and if they want me to take over the account they need to bring me and install a brand new equipment for a security reasons. Because the old one could have been tempered by the previous owner. They agreed and asked me to sign the contract. I did. Then they sent someone to my house to check the equipment.

I like the way everything looked online about MONI Security like its reviews. But when my smoke alarm quit working it took almost three weeks to get somebody out to replace it. My house was under construction so I really kind of think that some of the dust of the finishing built up. I paid for the extra warranty because I knew we were doing a construction project. I guess it wasn't a priority since it was a warranty job.

My sister referred me to MONI Security and for the six months I've been with them, they've been fine so far. I changed my password over the phone and the guy I talked to was super helpful. The team that came out was great as well. It was some other alarm which they said would be monitored through MONI. They don't usually do outside structures but they wired up our detached garage and didn't charge me extra. I like that they converted the monitor to ask if I needed assistance when the thing goes off. I'd recommend going with MONI. Their contract's five years long but it's cheaper than ADT.

MONI offered a deal and I got their system for preventive measures. The installers were good and were done in a couple of hours. I like the remote arming of the system and that's good for me. With the camera, it tells me if something is activated within the times I have set. The quality service is okay too. I tried to change the battery one time and I set off the alarm and they called me for it. I'm happy with MONI and the service I'm getting for the features I have. But for the little bit of features that I have, the cost is a little bit high.

I chose to purchase a home security system because I am out of town sometimes, and I’d like to know that the house is secure. MONI is a little bit more than what one of my friends has been paying for ADT, but I’m happy with the system. The installer seemed to be very professional. They knew what they were doing and they could answer my questions. Customer service was also very good. I had a problem with the system's battery, and MONI sent somebody who was very helpful and explained the system to me much better than when I had originally purchased it. I didn’t realize until the tech came for the batteries that there was an app that I could get for my phone where I could turn the system on and off from wherever I am. He got the app installed for me and I appreciated that.

I already had a security system but it was wired. The MONI salespeople came to my door, talked about the wireless option and since they were there and the pricing was good, I went ahead and bought their system. The installers were very professional and the installation was quick and painless since they have the infrastructure from the other system in place already. They updated some of the sensors, updated the box and they added the fire alarm.

I moved into this place when it was new and thought about the possibility of an alarm system because I had seen people with signs out in front of their villa. Then there was a young man that came to my door, it was Monitronics at that time. He was polite and explained the service to me to my satisfaction. He answered my questions and told me what the monthly cost would be. I was surprised to find out that it was something that was so affordable. He left me with some materials and we set up a time for the installation which was fairly quick.

I had my own basic dial-up security system that called my phone directly in the event that anything breached my house. It was pretty good but I wanted to be a thousand percent sure that the system I have is kind of cellular so that if my phone line gets cut off, the system still works. I don't have any neighbors and my house is the only one on the street. MONI had good installers and the salesperson was the same but she tried to sell me shares in the company. Otherwise, MONI is better and I've been using them for three years.

I tried with Direct but I like Moni Security better and it's good. Their customer service is very kind and they are quick when I call for anything. I signed up over the phone and it was one of the guys who came and since I have a prior alarm system, he did very quick set up and I was impressed. I feel secure after having Moni and on top of that, I have my own video which was expensive to attach to that, so I have it separate. I've had the alarm system for more than two yeas and it's been very nice.