Brinks Home Security™ Reviews

I have been a loyal customer to Moni Security for 7 years. I didn't sign up for Brinks when it switched over. I couldn't afford the extra expense of a security alarm. I called customer service and was on hold for hours. I never got to talk to anyone until days later. Always with a long wait time to talk to customer service. The rep kept pushing not to cancel. All I want to do it cancel my service and I felt like their company didn't respect that. I cannot afford to have this expense and I do not want the service anymore. Why couldn't they respect when a customer says no for whatever reason should be enough.

I live in New York and I had my car broken into so I try to be more safe and I got a home security system. I got Brinks for the good cost of the overall system and the monitor cost. I also had positive interactions with the representatives who had good knowledge about the Brinks product. Other than I still have to put in the video cameras, the installation was fine and easy. The features of the system work and the quality of the security equipment is good. The functionality and performance of the smartphone features have been good as well.

This is the worst security company that I have ever had. They never call when the alarm goes off. They just dispatch fire, police without even consulting with the homeowner. I miss my Monitronics which was a fabulous company that I had for 10 years and now that Brinks has bought them my service is terrible. They have rude customer service representatives and when I had a break in 15 years ago they did not dispatch the police. I want out of my contract but they will not let me out. I signed up with Monitronics, not Brinks, this sucks.

I’ve had Guardian for several years and the service was good but Brinks was a little bit more affordable. Also, I wanted to try something different so I switched to them. Initially, my experience was good but there were a couple of times where things were either miscommunicated or misquoted. The information was not accurate so that was a bit frustrating. But overall, interacting with their reps was fair. For the most part, the communication has been better. They were able to find me someone that could resolve the couple issues that I had and they tried very much to keep me satisfied.

I signed up with MONI 3 years ago only to get locked into this pathetic 5yr contract that they will not budge or alter, and obviously the company has now been taken over by Brinks. I pay $55 a month for hardwired basic service that they will NOT upgrade into today’s world aka cameras, locks, doorbells etc without charging me more money!!! If I were you I would go with any other security company that will give you all this stuff for free and you pay LESS monthly. The least they could do is lower my monthly bill if they’re going to keep me trapped into a basic contract. I hope they feel good about stealing my money every month with nothing in return.

I signed up with Brinks 4 years ago with a 5 year contract! I called to inquiry about cancelling it the contract with 10 months to go. I haven't used it in years. Without paying it off, I had no choices. Horrible customer service. They were no help. I'm an Arizona teacher and $59 a month that I'm paying a month to Brinks would go a long way in feeding my kids. Brinks has no heart. Look elsewhere for your security services.

We had a security system and we replaced it with Brinks. Brinks has been good but the only downside is that there are some features in our old system that their system doesn’t work with. Like for instance, the smoke detector system that wasn’t able to pair with their system. We upgraded the exterior but the interior went down because we don’t have the smoke detector.

I'm getting broke into all the time. I went online, saw Brinks, and went for it. The sales was great. But all of it was not exactly up to par like what they said it was. The guy did not tell me how high-tech the new motion sensors are. You have to be in there because the sensors have to sense the heat if somebody is moving. You could walk right past the sensors if you want to if you take your time. I was misled there.

BRINKS is the worst company I had to ever dealt with. Had the hardest time to cancel my account. What company takes 30 days to cancel an account. Brinks say it takes 30 days so just in case the customer might change their mind to come back. If a customer want to cancel their account there is a good reason behind it and not want to come back. To cancel an account they dont take your word over the phone. They need to send you a form that takes 3 to 4 days to email it to you. Once you get the email it only gives you an x amount of hours to get it back to them if not the form is no longer valid. So you constantly have to check your email to see if you got it. Mind you it's not even from Brinks. It's from a 3rd party company which they dont even tell you. Calling customer service you are on hold for over an hour.

Updated on 12/03/2018: Nov. 29, 2018 Brinks Home Security™ response: "Bryan, Here at Brinks we strive to provide the best in customer satisfaction and regardless if a customer is parting ways or not we want to ensure that everyone is treated right. Hearing of your recent experience with us is alarming and we want to ensure this matter is resolved. We have located your account with us and we will be investigating this matter promptly, then we will reach out to you." So Jacob's idea of resolving this issue is to continue to make harassing phone calls several times a day all week long. They finally won out and build my credit card anyway. I'm so done with this company.

Our alarm company was Monitronics since 2002. Recently changed to Brinks. Never happy with Monitronics. Contacted Brinks for terms of contract cancellation. Told we would owe current and one month past and our service was done. Several contacts and they say we extended our contract by 60 months. We did not. It was offered and we refused. Another contact said the same thing. Told him we did not agree to a 60 month contract. Offered several things to which I profoundly said no to each one offered. It appeared he accepted this and gave me an dollar amount of $63.40. I paid this by check and mailed it to Brinks Certified. It was my clear understanding that this was the payment amount ended the contract. They will not accept it. Their system is gone from our home and we do not want anything to do with Brinks. At this point I am going to explore all avenues of filing formal complaints.

I always wanted a security system and I liked the deal that Brinks was offering with the equipment. All their reps have been really good and a couple of people have been quite friendlier than others. Installing the system was easy. However, I wanted the indoor camera to act as a motion sensor, as far as being able to set up the alarm, but it doesn’t do that. Also, I need to call Brinks because the front doorbell doesn’t work right. When you press the button, it is like having a normal doorbell and when somebody holds the button down it makes regular noise. When you push it down, it sounds like it’s still trying to do the second ring and then it does that for about 10 seconds. But the system seems easy to program. I was able to change different notifications.

Brinks was too expensive. I started getting a whole bunch of telemarketing calls after I originally got their service to try for free for 30 days. There were a couple of companies that had the same exact amount, the same exact type of service, but 10 to $15 cheaper, and money is everything. I have to budget myself and make sure that I could afford to protect my home that's the reason why I cancelled and I have yet to mail the equipment. They took my payment out after that.

After nearly seven years my sister attempted to cancel her monitored Brinks account. The reason doesn't matter, she just decided to go a different route for home security. This is not a review of Brinks' Security Systems hardware and operability, just their Customer Service. When my sister initially contacted Brinks to drop their service, the Customer Service rep she spoke with said that they would email her a form which she then had to 'docu-sign' online and return, which she did.

I would like to say that I had hoped that I would be able to say this company was the best ever but no such luck. I have lived in my residence for over 12 years and I have had a home security system since I bought the house but Brinks was not the original alarm company. I moved to them from another company after the original company started to quietly raise my monthly bill with no notice.

I was a customer of Monitronics since 2001. Brinks took over this company in the past year. On June 20, 2018 I called Brinks to cancel my services by providing my name, address and the private security code that only I would know. I did my part but for some reason they didn’t cancel it. On 11-24-2018 I receive a bill that my account is behind in payments and I owed $67.84. I called in and was told - "Sorry your services were never canceled as you didn’t fill out detail required by a certain date." Therefore account is still open? Are you kidding me. I called and canceled and the customer service person confirmed they were canceling my account. I sold my house and moved out of state.

I was looking for a quality service that does the call back and monitors actively and Brinks' name was a big portion why I ended up going with them. I had the same system at a rental and I wanted to continue using it when we built our house. So far, Brinks hasn't started monitoring the system yet. I'm using a 2GIG system and they haven't been technically very professionally sound and that has become a major issue for me. Technically, I haven't completed the activation process and I'm now looking at other companies to go through.

My niece’s husband was able to hook my Brinks system up and put everything in the right place. He kinda knew how to do it and then when I called Brinks, they just walked me through it. It’s 100 bucks for cameras and motion detectors, and the price is about the same as ADT so I think it’s fine.

We utilized Monitronics/Brinks Home Security for 17 years in 3 different states, so we were long time, excellent paying customers. On June 20, 2018, my husband notified Brinks to shut off our account because our home was sold and we were moving - great until Saturday November 24, 2018, when we received a bill to include late charges. They reinstalled our system Oct. 5th - keep in mind we don’t/haven’t lived there. In fact we live in a totally different state and don’t have a system.

I used their security service for previous home ** for 4 years, we sold our home, called this company to cancel the service and moved out on 6/25. Then we flied to VN for vacation 3 months because we homeless in USA. We came back USA on 9/10 and close on new home and we were so busy and we did not even contact any security company for hook up service. Today we check our credit card and found out that they keep charging us since June till now is November. The company refuse to give us refund or even credit back to use their company again. They kept blame us that we did not call but we have phone call history showed that we did call them. Their customer service is the one fault because they must be forget to write the note that we cancel service. THEY ARE TERRIBLE STEALING OUR MONEY. SCAMMERS.

I had MONI prior to it being Brinks and I wasn’t too satisfied with their service. Unfortunately, I'm locked into a contract. The system wasn’t working properly and any time I called to get something addressed, a new problem arose. When I tried to address the issue, it either got ignored or thrown under the table. That happened several times until I finally spoke to someone and he fixed one of the issues, but everything seems to be straight now. I don’t want the system in general, but that is the contract. So, I'm seeing it out.

If I could give this company zero stars, I definitely would. Not only does my system not work, it has caused damage to my front door and even locked us out of the house. The problems started immediately, though it took us some time before we actually realized there was a problem. We had been using the system for months and experienced more and more trouble with the front lock jamming the door. This problem intensified until it actually locked us out of the house at midnight with a car full of groceries. We had to hire a locksmith to break us into our house immediately since our new puppy was locked inside. We contacted the company but were told that it was an issue with our door not their installation. We replaced the door handle. It continued to jam and damaged the doorframe.

I’ve been having securities for the past 20 years and Brinks has been my security provider at my house for the past 10 years. For the price, the features are reasonable. My interactions with their reps have been good. I installed the new parts myself, but their advice in regards to the installation was straightforward. It wasn't easy, but it wasn't hard as well. It was right in between. You need a little bit of knowledge in regards to technology to be able to do a competent job.

We were getting ready to go out of town plus, I wanted to get the doorbell camera. Brinks was the first one that came up in Google and I know about them because I used to work in the financial system. I did the installation myself and it was easy to do. But next time, I would want a technician to come out and do it. The doorbell camera was the one that I was really afraid to do. Dealing with wires was my main concern. But their rep sent me a video on how to do it and I saw it was really easy. The only thing that I didn't like was I wasn't told that I will have the money subtracted from my account. But their rep removed my card so I can actually pay it myself month to month. That was nice on their end. If my monitoring price stayed the way it is, I'd be happy. Everyone did what they were supposed to do to get me up and running. I'm still new with the product and so far, so good.

I had an old alarm from Brinks which I had replaced. A technician came and he set it up. They also updated everything. It took him half an hour to do it and when he was done, he showed me that everything is working. The alarm is good right now and so I'm satisfied with Brinks.

I bought a home and I can't be at every spot at once so I needed security. I also wanted to see how a security system will work with cellphone towers rather than having to use any other kind of methods. Brinks Home Automation is the only one that uses the cell phone, and everyone else uses something different. Everything went well with Brinks Home Automation. Everybody answered my questions and they were able to help me with making a decision. I like the features, the doorbell cameras and everything that they had to offer. But I wish there could have been more features included. There were a couple of things that I had to buy extra that I thought that should have been included because I am doing a contract. Even so, the cost of the system is fine.

Updated on 12/19/2018: I made a complaint in Nov. Brinks posted underneath my complaint how sorry they were and they would be on contact. Post also had a header that this problem(s) was being resolved. REALLY?? Again, TERRIBLE CS! Nobody has reached out to us.This company just cannot get it together. Of all our problems that we have continually had with them, it's a FIGHT! They SAY it's fixed, but it never is...and that's after we speak to AT LEAST 5 people all with different reasons and resolutions. WHO IS ONE TO BELIEVE??? They have told us we are a PRIORITY and that when our alarm goes off, they would be on our panel within 20 seconds. YEP, that happened for about 2 months MAX!

I really don’t like Brinks at all. This is the first house we ever bought and I have two small children. I really wanted to make sure my house is sealed tight and has the best security. But it’s been a disaster. I got Brinks Home Security system and they charged my card twice, I had to get a refund. And then, they forgot to send me one of my sensors. They ended up charging me for my sensor which was so expensive. They are the ones who forgot it and they charged me for it. And then, my sensor in the living room sometimes works and sometimes it doesn’t. So, whenever I set my alarm, it always sets my alarm off. So, I had to set it as “I’m home” rather than “Away.” I called them and no one has called me back about it.

I just moved into my first house and got Brinks as my security system. The installation went well and it was fairly simple. I did it myself. I had pretty much everything already set up, and the guy from Brinks went through with it pretty smooth, and it was clear. The system has nice features. When I get a little bit more time, I need to call and add a couple more features on it like the Bluetooth. There’s a thing where if you walk in with your Bluetooth on, the sensor will sense your phone and it'll automatically disarm the system without me having to do anything. The system has been good, so far. It works well.

I needed security for the business and decided to go with Brinks due to their start-up cost and monthly fees. If I had questions, I would email the rep and he would send me any responses back. If he wasn’t in the office at the time, he would have another colleague follow back up with me. I did the installation and the features in our system do everything that we need it to do.

Brinks Home Security the first one I called and I'm not impressed with the customer service aspect. One of my motions didn't work. I kept calling and I left them a message on the thing for someone to get back to me. It was just too much of a runaround. If I want to add on to my system, I want to be able to get it in the mail, make a phone call, and have help with it. I don't want to have to make an appointment to set it up 'cause I work a lot, that's why I have a security system. Brinks never came to my home. But since having them, I got peace of mind and I like that I can do a lot from my phone. Overall, it's a good service.

Hi, I am trying to cancel my account and every time I call the cancellation department they try to convince me to not cancel it. And when I persist that I want to cancel then they disconnect my call. I have already wasted hours and hours on call. It looks like fraud to me. I want to get out of it as soon as possible.

I contracted with Monitronics a year and a half ago, before they were purchased by Brinks. I asked them at that time if I could upgrade my equipment if I didn't like what was provided. They informed me that there may be a slight upcharge but that they could accommodate that request at any time. Fast forward to now, post-Brinks acquisition, when I am being told that I will have to cancel my existing contract and pay 1000 dollars in order to switch to the Nest equipment that works better with the rest of my home automation set up. When I asked to cancel everything they informed me I couldn't do that over the phone and would need to write a letter stating my desire to cancel. What is this, 1985? Maybe I'll send it via carrier pigeon... It's pretty clear that the customer-friendly mentality I experienced with Moni has been lost in the acquisition. Buyer-beware.

Updated on 11/29/2018: I just looked through several low rated reviews here on ConsumerAffairs and am appalled at the number of unresolved issues there are. Many of them, answered by "Jacob **" state that he'll investigate concerns and get back ASAP. Mine is one of them. It's been nearly 3 days since Jacob said he'd contact me and I haven't heard anything from him or anyone else at Brinks. Brinks, how many one star reviews are you going to allow here before you start resolving our issues? How many times are you going to allow Jacob to falsely tell us he's investigating our problems before you fire him? And, ConsumerAffairs, you still haven't responded to my inquiry about a previous posting of mine you put on "hold" about this company either.

I purchased my alarm system with a installer in Southern California. For the year that I was under their warranty I was happy. Years 2 and 3 I dealt with Brinks and the support was not acceptable. I had an issue with my motion detectors and the customer service agent had no urgency to help me resolve the issue. We were disconnected during the call and you would think I would have gotten a callback but I didn't. I had to call back and wait to speak to someone again. I ended up researching my issue online and fixed the problem. You would think a home security company would want to make you feel safe...not this one. We left the state due to reasons out of our control (our second child was born deaf and we needed better resources for him) and Brinks is making no accommodations to extend our hold period (temporarily in an apartment) or even transfer the remaining contract to another family member.

We have a new house in a new area. My wife and I are both nurses, so one of us is gone all the time. So when my wife is here by herself with our baby, I like to have something. We had MONI before at the other house and then when we moved, we just thought it would be easy to stay with them. The rep was really nice and personable, asking about family while we were waiting on stuff. She kept the conversation, which was nice.

Brinks came to be the most comprehensive deal for the price when I was shopping for a home security system. It is more technologically up to date, and, so far, their service has been outstanding. Their personnel has been more than friendly, too. It only takes me one phone call and anything I need is handled. I was also able to exchange the glass break monitors for more door monitors -- I have more doors than I do ground level windows.

Our contract was bought by Brinks in January 2018. Our house is in Magalia, Ca. On November 8, 2018, the most destructive fire in California history, the Camp Fire, devastated our town. Our home was affected in this disaster. We contacted Brinks to notify them that we would need to cancel or suspend our service due to the fire. We were told that we would have to pay out the remainder of our contract to cancel. This was basically a slap in the face, and adding insult to injury over our losses from the fire. We had several other contracts with various service providers, from cable and internet, to utility and service contracts for maintenance and routine care on our home.

I went on the internet and Brinks came up so I just chose them since the pricing was great. Interacting with the customer service team was not bad. The reps were responsive and they cared whether or not I understood. Their professionalism and expertise were satisfactory. They sent the package to me and walked me through the installation of the system. The quality is okay but it wasn’t to my standard because I wanted something more. The volume is really low so if I’m upstairs, I would be looking here if somebody comes through the door. Other than that, everything is good.

After being placed on hold for nearly two hours Customer service refused to resolve issue. Instead I got transferred 5 times. They refused to cancel my contract saying I agreed to 36months. When I became a new customer I specifically told sales guy I was only interested in a short term contract for 6-12 months and he agreed to sign me up. I didn't know he would put me in a 36 months contract. I tried explaining this to reps. They told me that is my problem, nothing they can do and hung up!!! I will be writing a full length legal notarized letter to CEO. This is unacceptable. And to believe I had these company as my security system. Never again.

I was with Moni and signed a contract for 36 mos at 40.00 month. Brinks buys them out and my monthly payment went up AND they tell me I have 45 mos left on my contract. In a less than a year I’m selling my home and moving out of the country. Knowing this I NEVER would have signed such a long contract. I’m regretting getting the alarm system. Seems we can never get out from under them.

Originally a customer of LiveWatch. Brinks purchased the company recently. Called in to cancel the service. Besides having to talk to three departments and explain why I was canceling was fairly straightforward. They sent me a cancelation contract that was future dated by a month. I responded and asked for a correction. No response.

I needed a home security system and chose Brinks over ADT because ADT was so rude. The reps at Brinks have been wonderful and their system works. My sense of security is much better now. I did the installation myself and it was very easy to do. I would highly recommend Brinks to others.

Brinks had great stuff in the service deal. I have the basic service package and if the alarm triggers, they call in a timely manner. The installation went well. Although the rep didn't come to my home, he was on the phone while I did the installation. It wasn't difficult. Overall, I was very satisfied with the features of my package. It is a good service.

There was a time when my house was broken into four times in a week. So, I got a home security system from Brinks thinking that it would be fast and easy. However, sometimes fast and easy isn’t the way to go. I had a system prior to Brinks and it was a lot better - the company had somebody who actually comes out and installs the product. With Brinks, I just got a mailed box and had a horrible experience installing the system. Everybody seems to be helpful though, and one of the representatives walked me through some things, but it would've been a lot easier if there were two or three guys for the installation. While I like the features in the package, the product seemed cheaply made. The sensors didn’t work right off the top.

I was very happy with my Livewatch Security system until Brinks bought them. The first problem came in September when I began to get calls from Jamaica claiming I owed Brinks money and it had been turned over for collections. Many hours on the phone and Brinks admitted they had turned over FALSE information to a collection agency in a third world country including my name, address, phone, and passcode! Someone had put false information on my account about equipment I never ordered and it was claimed I failed to return! Of course, I never had any bill or indication about this matter.

1 hour+ hold times, ‘DIY customers’ or aka ‘previous livewatch’ customers have reduced hours of support and can’t use the text or chat functions. I’m constantly told that the ‘DIY customer’ service is only here M-F. I’m leaving ASAP, they have ruined Livewatch since buying them. I can’t get support to save my life. I have 0 faith in these people.

I was terminating my previous service and I got Brinks which had better rates to replace it. My interaction with their reps was good and the installation went well. I have been with Brinks for a few weeks now. So far, I'm satisfied with the service and I would recommend them.

My husband works night shift and I’m home, so I need to have a more security. We have a security guard in our building but this wasn’t enough security for me. I thought Brinks was the company that we used at the church where my husband was a pastor, although I knew Brinks was familiar with other people using it. I saw the signs on their doors so I decided to call. It sounded okay and everything went pretty well, but I don’t know how it’s gonna work now. I’m ready to cancel it because I can’t get my camera. When we called for the installation, my cable box wasn't on yet and in order to put the camera, I needed the internet service. When I finally got it, I called and the whole day, they just kept pushing us off to other people. Then the majority of the time, people weren’t answering the phone.

When the Brinks reps called, they walked me through all of the set-up process and different features of their system. They also answered all the questions I had. They were extraordinarily helpful and very patient with me. Although, I had to stop them once in a while to make sure I understood everything. They're also as pleasant as I could have possibly expected. I had done most of the installation prior to the phone call. I received the package and it had instructions. While the installation of the equipment was very easy, I had few questions about the installation and the Brinks reps were happy to help.

Worst alarm monitoring company ever. I have been a Monitronics customer for 14 years, they were bought out by Brinks, I entered into a new contract at the end of July. My system was put on "test" mode internally at Brinks because I was supposed to be moving from the residence, but my deal fell through. So I reinstated service with a contract, but Brinks never took my system off test mode so if the alarm sounded, they would not call me or the police. I have had to alarms go off since July, I have not been called one time to see whether there was a problem.

My Brinks home security system was already installed when I bought the house. However, I’m not happy at all because it’s not complete. Their rep did call and tried to set it up on the phone. She walked me through the process of wiring up my communicator. However, she didn’t sound like she knew what she was doing. It was like she was reading out of a book and trying to tell me what to do. Then, when we went to test everything, the alarm went off and it was extremely loud that it scared my children. Worse, she couldn’t tell me what to do, except just go and unplug it. So, I opted for the $200 technician to come out.

I like the price of Brinks' security service. It's very reasonable. I went with them and installed their system. One time however, I reached out to customer service because one of our sensors was not working. Another time, I got a call from Brinks about signing a document. I had already signed it at the time but I still kept getting calls from them saying that they need my signature before they could actively monitor my system. So, I had to call them to make sure that everything was updated on my profile. Still, I liked the response time and friendliness of their reps. They're very knowledgeable. With my Brinks system, I feel safer now. I recommend this company.

I am a customer of Monitronics since 2002. Brinks took over this company in the past year. I called Brinks to cancel my services by providing my name, address and the private security code that only I would know. I then receive an email that I was suppose to click a link and close my account. No detail is given here. I did my part but for some reason they didn’t receive it. I then receive a phone call that my account is behind in payments and I owed $77.00. I call in and am told- "Sorry your services were never cancelled as you didn’t fill out detail required by a certain date." Therefore account is still open? Are you kidding me. I called and cancelled and the customer service person confirmed they were cancelling my account.

I had Moni but overnight Brinks took over. I had issues with Brinks such as my code word had been changed and one time tech support told me my account had been enquired about numerous times. I canceled Brinks and was told all equipment was mine. I tried having another company take over but found that Brinks won't release the hold on my ATT card. Brinks was called and spent almost 5 hours on hold and talking with them but even my equipment they try extortion tactics. Basically if another company wants to take over I have to have them replace that part of MY EQUIPMENT. Now in the nearly five hours on hold I failed to mention that I had another installer 3 way call who helped catch them at their tactics. I was hung up on and one employee tried to get a ** attitude when she was questioned about the equipment and why they wouldn't release my equipment.

I want a peace of mind that my home is protected while I'm at work. I had one security system before and I like its price and the equipment. I just decided to go with a different carrier. The Brinks rep took his time in explaining everything. The price was quoted correctly and there was no bait-and-switch on me. They told me exactly what I was gonna get and when it was gonna come. The follow-ups were good with the email. I just wish Brinks had a better way of setting up the sensors. It didn’t actually work like I thought it was. I have more trim around my door, and the sensors, to me, took some time to set up and were hard to wire up accurately. It was hard to perform the way it was supposed to perform. I also wish the system came with a remote. But I like the voice activation and the touch screen features. I also like the messages I receive after I arm and disarm the system, it comes to my phone. It has been good so far and I like the stuff.

We bought an alarm system from SimpliSafe. I then received an email that we were now with Brinks and our monthly bill went up. One night our alarm system began activating itself. It would activate, countdown, and then lock. Afterwards it would set off the alarm or ask us to disarm it. This went on for a half hour. The next day, I started getting notifications of an alarm event that never happened. Then the alarm started arming itself again. It would count down and set itself, I could not stop it. Then the alarm would go off. This went on for hours. I carried the control panel around with me so I could disarm it before the alarm went off.

I had a home security system. My neighbors love Brinks and had the video cam and my husband wanted to change to Brinks. They offer a little more. Their rep was great, very courteous, thorough and professional. She tried to explain everything and stayed on the phone for hours trying to get us all the things. I bought a camera, but I'm still waiting for it to come in. Though I did the installation and it was easy, I don’t understand their system. I’m just used to pushing a button and I could see everything. I just push a button and I get in and get out. Whereas with Brinks' system, I gotta have a code for this and that. It's too much. I’m too old to be pushing all these buttons. I’m not stupid, but I learn better hands on. If I can’t physically see you do it, then it’s a confusion for me. It takes me a long while to adjust to it.

I had an intruder in my house at 3 o'clock in the morning when I was here asleep, so having Brinks is another step in my armor to not being robbed again. Brinks Home Automation was the most reasonable for the things that they got. I have had Brinks for a couple of weeks now and it has been good. I've been using the system and I've been doing away and stay and disarm. I disarm it so I can go in and out during the day and it tells me which door is open. We have a lot of widows at our church and I told them that the way things were going in our area, every woman needed an alarm system. I told them about Brinks because most of them are on a fixed income too and I told them to at least get one of the ring doorbells that take pictures if they can't afford the system. I've even told a lot of my friends and family that they needed to get an alarm system. I'd recommend Brinks.

Updated on 11/15/2018: Well here it is. 2 days after I was promised a call specifically on November 13 and still no call to myself or my parents. Jacob, I will be contacting the Texas Attorney General on Monday if I have not heard from you. I have already contacted the BBB and will follow up with them on Monday also.

I needed a home security system and Brinks had the price that made me go with them over another company. The interactions I had with their reps were straightforward. I asked questions and they gave answers. We were able to come to an agreement that I would do business with them. So far, I'm satisfied with my basic package.

We were moving out of a commercial location and in the process notified Brinks that we were cancelling their services (now more than 2 weeks ago). Despite the cancellation we are still getting alarm notifications at 3:58 am every night till this day, even after 2 or 3 phone calls and 2 or 3 email requests/complaints and with NO EQUIPMENT CONNECTED! A company that cannot control their own system cannot guarantee the safety of your home, any home, period! Our contract was signed with LiveWatch (not Brinks) for a period of 2 yrs; we did not break the contract, the cancellation was exactly after 2 yrs. Brinks also took another monthly payment, quoting the contract, which supposedly says that they can do so. Even though I did not choose Brinks - Brinks bought out LiveWatch - Brinks turned out to be the worst company I ever did business with! They stole money from my company and there is a chance they will steal money from you!

Brinks has been around for a long time and has a fairly trusted name. I looked into all the solutions as I was trying to find the next brand and who was diving into the newest technologies, and it seemed like Brinks has that under control. The sales part was good. Their system, unfortunately, is not very well set up to handle Canadian customers, and that was surprising. But the sales guy was very patient and got help to figure it out. It was a system issue, not his fault, and Brinks was very good in dealing with that. Then on the setup side, which was more technical, the girl who helped me knew exactly what to do. I installed the system myself and she walked me through every step. My interactions with their customer service were fantastic.

I wanted to get a little security and I thought I was getting a pretty good deal at Brinks. The first lady that I talked to that got me signed up was really nice. I installed everything and it was pretty easy. However, I realized that they're one of the most expensive ones out there. I didn’t do good enough research. When I called to exercise the cancel rate on my 30-day risk-free cancellation, they put me through a bunch of hoops and made it seem like I couldn't cancel. I had to remind them that their website says that I can. Then there was an issue on the website that says, "They do self-monitoring," and when I called, they told me that they no longer do that. I asked why they haven't taken that down, and they said, "Sometimes, we don’t update that as fast as we should."

On December 27, 2017, I signed a contract with MONI for $39.99 for 36 months for a total purchase price of $1439.64. MONI was purchased by Brinks Home Security and I was contacted by Brinks in April 2018 to install cameras. I was told the cameras were free and came with free installation. My rate would increase to $45.97 per month and my contract would be extended. The Technician who was installing the cameras called to set an appointment, but informed me that the cameras being installed would require an electrical outlet. He didn't install the outlet and I would have to pay an electrician. He said that Brinks did offer a wireless Arlo camera, but Brinks would have to mail it to me and he would not install the camera. The Technician said the Arlo camera was a DIY and he would stand over my shoulder. After all this information, I said, no I don't want the cameras installed.

A friend suggested Brinks to me. They have a good and easy to put up home security system. You won’t have to worry about a technician coming to your house. Also, the phone conversation was great and they answered all my questions. However, I have a problem with the system. When we first hooked up the alarm, when you open the door, it tells you that the door is open. Now, it has stopped working on my second door entrance. I’ve moved it around. I need to call them so we could fix this. Also, Brinks told me after I put up the system that I needed to call the courthouse where I live to find out if I need to be licensed to have this security system. So, that wasn’t good and then when I called, the first person didn’t know what I was talking about. The second person said that they have sent it to me in email.

It seemed like everybody I knew who had construction work done on their home was broken into shortly thereafter and I was having a lot of it done. You can't trust contractors sometimes and I felt like I needed to get a home security system. The reps I worked with at Brinks were fabulous, very knowledgeable and patient. I got the basic package and the installation was perfect.

We recently moved to our first home. One of the things on the checklist was to get an alarm system. We received the package from Brinks Home Security because we opted for the self install. My wife called Brinks to test the setup and was completed Wednesday that week and was told that the alarm will be active to their system at midnight.

I've been shopping around and I saw that Brinks Home Security was the only company that was upfront with their price, as opposed to other security companies. I gave them a call, then they gave me a quote. Knowing what the price was gonna be before having that conversation was a good feeling. The setup process was good but I have to call them this weekend to install another part that was missing from my original package. Also, there should be more transparency with the cancellation fee which is insane, but besides that, everything has been sufficient on their end and they have been accessible.

Brinks Home Automation was already installed in the home that I recently purchased. My interaction with their rep during the set up has been good. The rep was really easy to work with. She made sure she got everything up before we were done. Brinks has a lot more features than the previous system I had. Their smartphone features are great. We got the thermostat controls and everything on it, and the overall cost was fair. Brinks system is really easy to use and I like it. It is a good company and their prices are reasonable.

The sales reps at Brinks are very courteous, thoughtful, and knowledgeable. They helped me figure out exactly what I needed since I wanted to protect my home while I'm on the road. It was good working with the salesperson over the phone. While I like Brinks more than my previous home security system, It would have been better to have somebody just come out and do it. Cause it took us three and a half hours to set it up since I had old system parts trying to hook up to the new system. Nobody was aware of what they were until I looked them up. The person on the phone had to look them up and figure out what they were and if they could be hooked up.

I recently decided to get Brinks for my house as they are already the security system provider at my business. I called their reps and they sent me a box with the parts of the system. Then, somebody came to my house.

I called to cancel my service today because I found a much better deal with another company. They told me that we still have a contract and cannot cancel without paying $2,000. The other company was going to give us an outside camera, inside camera, and doorbell camera with the package, and we have nothing like that with Brinks. I asked for a deal on a camera package and was told there was nothing they could do. So basically I'm stuck with crappy service, no cameras, and an expensive monthly fee for three more years. The worst part, though, is that I asked to speak to a manager 4 times and the sales rep refused. It's absolutely pathetic that a company this big will not allow you to speak to a manager. I was stonewalled. I am incredibly unhappy and will warn everyone against this unethical company.

I was having a problem with my teenage daughter. She was letting people in the house. I was on a budget and Brinks had a special then so I went with them. The installation process was easy. I ordered it, they brought it here and then, the following week, the installer came out. He was here about an hour and a half, put the system in, explained to me how it works and then he left. I like their features because it’s linked with the phone. They set it where whenever the door opens, I’d know about it. So, I know if my daughter is now opening up the door to let somebody in. The overall cost was okay. However, I didn’t like the $200 installation fee. I wish that was a little cheaper. Nonetheless, I’d recommend Brinks to others.

I’ve had ADT for quite a long time and I wanted to get into a little bit smarter system so I went with Brinks. Everything was done online and no one ever called me. I installed the system myself. It was straightforward as far as Nest System goes. The only thing I’m waiting for is for something to come in for cellular backup from Brinks. I already had part of the Nest System which does the monitoring for installed monitors. However, Brinks hadn’t completed what was supposedly offered, as far as the monitoring goes. Nonetheless, the equipment works well. It’s innovative, pretty well as a smart home system. The initial cost is not cheap but after it’s up and running, all I’m paying for is the monitoring. If others are going to put in the best system, Brinks is only option they have.

We are an existing business customer with two locations. We informed Brinks we would be moving one location to a new address and expected at least a 9 month lapse in need for service. We were told on the phone they would suspend the account and stop auto billings until we and resume service at the new location.

Got 3 systems from Brinks for 3 alarms systems. First one would not activate. Called about 8 times to Nest and Brinks. No one could figure it out... Told me to keep waiting 24 to 48 hours. Nothing... Tried 2nd system... Got activated and then it sent alarm out to police, unit was never armed! I just spent 4 hours calling Nest and Brinks to have all this removed and canceled off my account. I never in my life seen a security system that takes 24 to 48 hours to activate. Neither Nest or Brinks has any tech support to figure out any involved issues. This system needs to go back to R and D as it has many bugs and issues that are not able to be found very easily. I spent 10 hours and got nowhere with this system.

We were switched to Brinks when our previous company sold to them. We called and cancelled our service in March, 2017, had it taken out and signed with ADT before leaving on an extended trip with no internet access. We didn't know we had to complete their internet only cancellation notice. When they didn't receive it they continued collecting payments for service, even changing our payment amount over the course of that time with no notification to me. Through a series of mix UPS, I didn't realize it until September, 2018, when I called and received another cancellation form, which I promptly sent back. They still collected a payment in October - per their 30 day cancellation policy. There will be no refund, I'm told, due to their policy.

I have been a Monitronics (Brinks) customer for over 13 years and had technical issues throughout. During the summer of 2016, we were traveling overseas and had to be sure that our alarm would not set itself off randomly, as this was happening from time to time and alerting the police. We contacted support and they agreed to upgrade the system, with an apparent 42-month contract. I was not aware of this contract, but it seems they have my voice recorded and keep rubbing it my face. However, now thinking back I believe I was feeling major pressure to get this issue fixed so I could feel secure while I was travelling. I would have agreed to anything during this time and they knew it and exploited my vulnerabilities.

Brinks is the a horrible company, I have rented my house and they won't let the new owners take over the service threatening to bill me for over 54 months left. Their hold time is unbelievably long and everyone very rude and dismissive. Run from this business.

My wife and I both lost our jobs in April. I called Brinks (formally with MONI), and they were very gracious to give me a credit for 3 months since I have had them for over 7 years, they also reduced my monthly rate to $29.99! My wife still has not found work, I had started working but unfortunately that fell through. I called Brinks today to inform them that I would not be able to make payment as food and the mortgage were my top priorities at the moment. I asked if the account could be placed on hold temporarily and was told NO.

All the people that I’ve dealt with at Brinks were very knowledgeable and professional. My call was handled very well by their reps. The team who installed the system was very proficient and very professional. They did a good job installing my system. I have the thermostat which I can control by Bluetooth and I love it. I also have the cameras from the front where doorbell is, which is ideal. It lets me have a chance to look at who is knocking on my door.

I called Brinks and canceled my service on Sept 21, 2018. I spoke with the manager (Mr. **) and notified him of our intention to cancel home security services. After stating that intention, Mr. ** pretended not to hear me and hung up on me. On Sept 24, 2018, I send a priority mail letter to Brink and again notified Brinks of our termination. We have the right to do so because contract with Brinks expired years ago. We are not obligated to continue service with Brinks. I still continue to receive bills from Brinks. There is no basis for Brinks to bill us. STOP HARASSING US.

We had a very good salesperson at Brinks, Sylvester. He pointed out the benefits and was very good at following up and answering our questions. He made it pretty seamless and showed us the value for what we were paying. We've gotten frustrated a few times with the alarm going off, but that's our own fault. One night, I went to punch in the code and I hit a wrong number, and all of sudden, I got text messages and phones ringing. Other than that, it's fairly easy to use. I travel a lot for work and the system gives me a sense of security when I'm gone and my wife's home alone. We have a pretty minimal system and we've even thought about expanding at some point.

Being a customer with Brinks has been a bad experience to say the least. Every time I try to call and cancel they give me the runaround and threaten credit reporting and contracts. I am moving out of town and need to cancel and it seems like all I get is the runaround. Please DO NOT sign up with Brinks or Monitronics which is now owned by BRINKS. Go with RING or COMCAST. Someone who won't give you the run around when life changes.

I stayed on the phone for over 45 minutes just to be able to talk to someone to cancel the service. Finally got a confirmation that the service was cancelled on July 6th. 50 days later they have a recurring charge on my CC for over $23. $23.00 for which I never saw a bill for nor received an explanation for. I had to put a block on my credit card for this company. Luckily my credit card reimbursed me the theft of $23.00 from Brinks Home Security and will not allow Brinks to charge anything else to my card.

Updated on 07/09/2019: It has been a year and no response from Jacob **. The last review that I wrote was I think a generic response. I have been paying for a system that I do not have nor want. My biggest concern was that even after calling multiple times to inform them that I sold my house and was no longer living there yet I still had access to the locks, alarm system and video cameras for 2 months, they didn't seem to care. There is no way I will do business with them ever again and warn other people to be wary of this company.

Updated on 11/20/2018: I wrote a review earlier on the company in general and it appeared as if Jacob ** was going to be helpful to resolve the issue. I left my number in a message in here and he didn't call. He said he tried to contact me in a letter, which was simply a lie. I called him last week and left a message, but he didn't return my call. I figured he was on vacation so I tried again today and luckily, I was able to get a hold of him. Unfortunately for me, it was a waste of my time. He was not at all helpful in resolution and demanded payment, even though I canceled my service. The only resolution they offered was more threats if I didn't pay. Don't bother to sign up with Brinks, unless you don't expect to have problems. Worst company I have ever dealt with in my life and I've been around quite a while.

My name is Rich and I am writing this for my brother as he is the one trying to cancel his security service with Brinks and he has no computer. He is on a limited income and the monthly price has gone up to 60+ dollars a month. When he called to cancel his first problem was he could not remember the code word as he has not used the service for 4 years. Then, when they did identify him they said he could not cancel over the phone but had to write a letter. This is somewhat difficult with his arthritic hands and he just wanted to be able to settle it over the phone but they refused. He is a retired disabled factory worker and a veteran and I think a little leeway should be considered for his plight. I am willing to write letter but have no information on who and where to send it to.

I received a Brinks marketing post on Instagram, The ad stated the price of the system was $99, with a $29 monthly fee. I received my credit card statement and was charge $542 by Brinks not the Advertiser's price of $99. Buyers beware of false advertising. I am praying Brinks sends me a refund asap.

Ten years ago, I got to talk to a man who was exhibiting Monitronics at an event where I was also an exhibitor. At that point in time, Monitronics was a division of ADT and I was familiar with ADT. The pricing was also right and the man didn't try to sell me a bunch of things I didn't need. Then, my wife and I talked about buying a home security system, and we went ahead with them.

I have been a customer with Monitronics for 10 years. Due to treatment of an incurable form of lymphoma I have been on disability and need to cut my living expenses. I called Brinks to cancel my service but was offered a significant reduction on my bill. I balked but eventually agreed to continue at this reduced rate. Fast forward six months, now I’ve decided to sell my home. I called to cancel my service again and now they are saying I’m locked into a contract because I accepted their lower rate offer.

Brinks has billed me for service when my account was suspending. The signed contract had no date to restart services at the new location. I recently moved homes, before moving I called LiveWatch (recently acquired by Brinks) to suspend my account during the move as the alarm was staying with the old home. I was told Brinks would reach out in a few months once I was settled in to work with me on a new system design and during this time no billing would occur - they never reached out.

I originally contracted my home security with ADT; a 2 year agreement. When that agreement was met I ended it and chose to go with Monitronics as my security company. The person that came to my house told me that it was Monitronics that paid for the original install of all the equipment but that ADT did the monitoring, a lie I later found out. When all was said and done the system was all set up and working and the tech left. All went well. After a time if I remember right just before the 2 year agreement was over Monitronics changed its name to MONI then not long after that it sold out to Brinks then the price went up. I called wanting to end my contract because the 2 year agreement was up. That's when I was told I was in a 5 year contract but they didn't know why since all the contracts were 2 years.

Prior to having Brinks' system, I really liked the first unit I got with my previous provider but then my window wasn't wired. A salesman came along and said that he had worked for my previous company and that it was changing hands. He also said he could change my existing unit and do the windows as well. At the time, he said that it would be no problem to switch over, not realizing that I was still in a contract with the first company.

Absolutely horrendous. My business has done business with Brinks for 6 years. I gave them a two months heads up about our new location and grand opening that we needed a security system, they let me know two weeks prior that they are not going to do it. Terrible customer service and response time.

After being offered 2 do-it-yourself cameras (that you can purchase for about 80 dollars at hardware store) which did not tie into my system Moni became Brinks and inherited my new 36 month "extended" contract with $53 dollar per month charge on a 4 year old system. I have since switched to a new company and have requested a bill several times but to no avail. Instead I have called 3 times and been treated rudely and told various stories when just trying to get a final invoice to pay to get me away from this company and out of this contract. My mother who also had this system had so many issues with low battery etc. she finally canceled her service with Brinks too. The quality of service is poor all around.

I have been trying to close my account for over 90 days. I was a customer for 8 years and when I called to close the account I was informed that I was placed in a 36 month contract without my knowledge. I requested they close my account and I agreed to pay the remaining balance but instead they insist on keeping the account active and suggested I pay monthly until the contract ends. I informed them that I rather terminate the contract than keep it active but despite emails and multiple calls I have yet to receive a buyout amount and cancellation letter. Closing the account has been extremely frustrating and I will NEVER do business with this company again!!

I called in today to cancel my service and in my attempt the customer service rep - Andrea stated I cannot due to I signed an agreement in 2015 which therefore it is not up until 2020. I did not sign anything in 2015 and my initial agreement was signed in 2010 and therefore would be eligible to cancel but she kept saying, "No it was signed in 2015," and I finally got her to transfer me to a manager - Jose - ID #** and he said it was signed but NOT DATED in 2015 and placed me on hold for 30 min. To find when the contract was dated. To discover he found that the contract was signed in 2010 and then tells me that, "Our policies do an auto-renew if we don’t hear from you," which why didn’t he tell me that the 1st time when supposedly found the contact in 2015. You will never get out of your contract and will have to pay the heavy penalty fee. This terrible company.

I have been a customer of Monitronics for 8-9 years. I noticed in early 2018 my bill going up. I called to get it lowered. They lowered the bill. Apparently at that time that signed me up for a 60 month contract. I didn't understand this. Fast forward to May. We decided to sell our home. It sold the day we listed. I called to let the company know I needed to hold service because we would be living with family for a few months until we could get in our new home. They told me they could put the account on hold. I was still billed monthly even though I wasn't supposed to be. So long drawn out phone calls multiple times through the summer to fight those as they weren't monitoring anything. We moved in in September. I call and am told $700 to come install equipment.

We decided to purchase a security system so when we go away we can monitor and everything is safe. My husband picked MONI but we didn't know that they were bought out. So when we were trying to get a hold of someone there, we just couldn’t get a hold of anybody. Although we didn't have any issues with the techs, we were only able to speak with someone at MONI when we switched companies. The system we have now is digital which we like better.

Do not use this company. They will not tell you this when you sign up, but if you ever choose to discontinue service, as in our case when we were moving and would no longer need it, they decide that they retain the right to keep billing you for 30 days or more from your cancellation date. I received an entire month and a half extra in charges after the service had stopped and we were no longer even living in the home. Customer service was entirely unhelpful, first speaking to a "billing" specialist that could not form words in English to save his life, a security specialist that just immediately transferred me, and then a general customer service rep that refused to do anything to remove these charges.

I wanted security on my home. I started with a company which I was surprised with because their price was reasonable. Brinks then bought them out and since then, the price has stayed the same. The cost is fair especially if I can get the other features working since all I have right now is a doorbell and the security when I leave out. I have the smartphone features but I don't know how to use them or how to set the alarm. I also don't see when my doorbell rings or anything on my phone when I'm not at home. The only time I see it is when I'm there and I hear it on my phone. Still, I would recommend Brinks. When I called their customer service a month ago to fix my doorbell, they responded right away, talked to me and told me what to do. They got me up and going, so I'm happy with that.

I have had home security with Monitronics now Brinks since 2015. I was on the phone with a number of sales representatives and managers to include a Mr. ** and Mr. **. I called to resolve a problem that I have with my account. These two gentlemen were extremely uncooperative and my issue remains the same. Unresolved! I would like to speak to someone that can help me with my issue. According to these gentlemen there is no one else besides them that can help me. My original contract was for 60 months. It was extended another twelve months without my consent. When I found out the representative told me she would check the phone call in which the adjustment was first made and get back to me. She never did. I called today to follow up and was treated with the same disrespect as in the past. Any recommendations?

I recently purchased a newer home with an elaborate Brinks system already installed. I have tried for over a week to reach a customer service rep to help me silence an alarm that indicates low batteries in the smoke alarms. After replacing every smoke alarm battery in the house the alarm continues to go off 24 hours a day. I can’t sleep or live in the house with this alarm. I finally Removed the entire control panel from the wall and cut all of the wires. Customer service refused to offer any assistance until I signed a long-term contract. I will be doing business with another company. Sure.

Updated on 10/25/2018: Within 24-hours, "Jacob" their online customer service rep responded on this site that customer satisfaction is a must, he'd like to look into it and I should contact him at the email provided in his message in order to resolve things. I've since contacted him FOUR times via email over the past week with absolutely no response whatsoever. So, the "Resolution in Progress" notation on this site is worthless and completely untrue. It is simply an acknowledgment that the someone from Brinks publicly replied to a negative review, NOT that any effort to research or resolve the issue has actually occurred. I reiterate my previous review and, frankly, am even more adamant that I would NOT recommend Brinks Home Security anyone. Ever.

We've always had a home security system. I had ADT for years and I was very happy with it. Then, a MONI rep came and told me $39.99 a month. I hadn't heard of their company at the time and I said I would try. I switched to MONI which was bought out by Brinks. The installation from their third party contractor was a fiasco. I signed up in March and the system didn't work properly until at least June. I told them I wasn't happy with the system and the guy said he would fix it. He kept coming over as long he kept responding. He had to change the keypad and at the end, it turned out the equipment, like the CO detector, was expired. I took it down and it said, "Replace in 2016."

We called to cancel our service with Brinks over a week ago because we have sold our home and moved. They will NOT send us the cancellation email with the documents that they say we have to sign. They claim that they did send the email and that it probably went to our Spam folder, but I've been checking our Spam folder every hour since I called last week. They want us to move our system to our new address, but when we tell them we don't want to do this they get highly defensive, and then they don't send the cancellation email as promised. I am extremely irritated, and at this point I will never consider Brinks again because of the very poor customer service.

We are moving to a different state. We set up our security system with Guardian. I called yesterday to cancel because we have not found a house yet in Iowa and are leaving Colorado next week. I called Guardian. They told me they has sold our account to Brinks. We were never notified. They gave Brinks access to our bank account without our authorization. I called customer service and they claimed they couldn't find us but their automated phone system had already verified our address. After going through several minutes of frustration in that department, I had to go on hold with another department.

We are moving to a different state. We set up our security system with Guardian. I called yesterday to cancel because we have not found a house yet in Iowa and are leaving Colorado next week. I called Guardian. They told me they has sold our account to Brinks. We were never notified. They gave Brinks access to our bank account without our authorization. I called customer service and they claimed they couldn't find us but their automated phone system had already verified our address. After going through several minutes of frustration in that department, I had to go on hold with another department.

My husband died and I wasn’t comfortable being here by myself without a home security system. I have a neighbor who was very good in helping me and he advised me to get one. I'm very illiterate about the technical side of the system but my friend was here when it was put in and it was fine dealing with Brinks. The person who came to put the system was professional, friendly and helpful. My needs changed not long after it was put in because my daughter and her husband moved in. They have staggered working hours so, the monitor was put right outside my bedroom. They were way on the other end of the house and they couldn't get through it before it would go off. So, we just don’t use it. It was something that I needed at that time but I don’t need it now.

I renewed my contract with Monitronics Security in 2015 for three years. After Brinks bought out the company, my payments went up from $49.99 to $69.99. That might not sound like a lot mind you, but that's an extra $240/year that I did not agree to. I tried to cancel earlier today and the customer service team was more than unhelpful. They originally couldn't get a supervisor on the line and when I said that I would hold, they let me know that it was against their policy to keep a customer on hold and basically pressured me into hanging up. After I made it clear that I wouldn't be hanging up any time soon, a supervisor, Natasha, conveniently became available. I explained my situation and she said I still had 22 more months to pay on my contract. That's not the case.

There was a break-in in my neighborhood and everybody here in this cul-de-sac had gotten an alarm system. I went with Monitronics and they changed to Brinks. Compared to ADT, their technology is updated. I intended to leave Monitronics to go back to ADT, but I didn’t know I was under a five-year contract. So, I didn’t change because of what the cost was gonna be. Monitronics's reps have all been courteous, cooperative and professional though.

When we bought our first home, it came with Brinks. Then, when we moved to our new home, we tried to turn it over. They paused our service and it was easier that way. Whenever we had to pause our service, they told me they were gonna credit us months, so when I called to re-activate, they said I have a balance because it was still active. Also, we had an issue where they forgot about the fire detector. They had installed the break and door sensors and they sort of forgot about the fire detector. I called and asked if I was ever gonna get it and they had someone over the following day and it was installed. And other than those, they were always helpful and nice. I had good customer service and the techs were always on time and efficient on everything.

I had Moni prior to conversion to Brinks for roughly three years, no problems. I moved in 07/2018 to a new address and called to have service moved. The moving department assured me that all would be as it was at my previous address and to have installed free of charge I would just need to extend my contract 36 months. Well here we are 10/2018 and it’s still not right.

Everything is good with Brinks. I got a home security from them 'cause of the robberies. However, I had to fix something on my backdoor ‘cause when I open it, the sensor wasn’t beeping, but they walked me through that. Then, they sent out the parts and I had to replace it. I would recommend them.

Jacon from Brinks supposedly took care of my issue with Brinks on 9/25. Apparently his assurance that I wouldn't be billed anymore after I tried to cancel on 9/11 was complete crap. I just received another bill from them today. My guess is they will play the in public act like it's resolved, then wear you down until you pay so you don't have mark against credit.

We originally had Brinks and they did the switch over, which I didn't know they were gonna do. We had good experience where I live before in Southern Oaks so I figured to continue with the experience with them and where we are now in Redding. When I tried to have it transferred over, they didn't disarm the service. Their rep didn't set it up nor turn it off. The people that moved into our former home turned on the alarm so the Police Department and the ambulance came. We got charged for that ridiculous situation.

We just moved into a new home and I wanna make sure we have it secured. We had our own internal so we can monitor it ourselves before and I didn't wanna have to wire everything myself. So, we decided to go with one of the top people that were out there and went with Brinks. I called and we ordered the equipment. I called on a Monday and we had the equipment by the end of the week. Then, the tech came out, got it installed, and he was in and out within an hour. But we had a cellular module go out in the main panel and I had to call them on. They came out and we're good about it. The tech was pretty technical so it's nice to have somebody like that.

I signed up with Monitronics where I had a guy come in and I told him about the houses and what needs to be done. Then I was told what it would cost and they set me up on a monthly monitoring. They then traveled out of Midland all the way to the ranch and Lubbock to put all the systems in. The guy also set up the payments and put the app on the phone. He did it all for me.

I had Monitronics before they changed their name to Brinks. I completed my five year with Monitronics and wanted to cancel my service since I was laid off of work and was at home most of the time. I called Customer service which they were able to convince me to keep it and that they would reduce my bill from $45 to $19.99. I agreed and was supposed to have this service for 24 months without contract according to Michelle who is the account manager and who I spoke to on July 25, 2017. When Brinks took over the company, the bill started being $45 again.

Be careful signing up with them, they’ll send you on hurdles back and forth between American Defense Systems and Brinks because apparently Brinks is just the monitoring company in ADS. On Brinks' site it states there is a 30 day cancellation without contractual obligations, but upon trying to cancel they’ll send you to ADS and ADS will tell you it’s only 3 days to cancel and that you would have to pay 80% of your 36 month term (In my Case $1800+). I asked what was the 30 day cancel window for and they promptly answered with “I don’t know”. If you want a good company please look elsewhere as you will see that I’m not the only one with this issue.

I have been a customer with Monitronics for over a decade then Brinks took over. Today was the first time that I needed to reach out to Brinks and I was highly dissatisfied with customer service. My system is not working correctly and the representatives were very rude and unconcerned about my issues and safety. Paying a monthly fee for services should entitle you to be safe, respected at all times. I understand that the representatives have scripts but they need to be trained on how to be professional and courteous. I have emailed corporate and I am awaiting a response.

I was a MONI customer for ~10 years. 3-year contract at first, then month-to-month. There were price increases over the years but nothing excessive and the service was good (at least there weren't problems). With the switch to Brinks in early 2018, I didn't notice any changes except for a letter from Brinks requesting to auto withdraw from my bank account. That's not something I allow anyone to do so I ignored it. (Now I'm glad I did.) In late June, I put my house on the market and disconnected the alarm system to make showings easier. It took Brinks until early August to even notice the system was disconnected. Not sure how that's "monitoring". At that point I made, what I thought, was a simple request to cancel my account.

I have had nothing but trouble from this and the previous company. We moved and wanted to have it installed at new house. Which I should have never done. It never worked properly at my old house. After the 3rd time the installer came with the wrong stuff I told them I wanted out. Well come do find out I was signed up for a 60 month contract. Told them I will mail all the equipment to them. After playing the hold game for over 3 hrs I was told that I couldn’t get out of contract. 100$ for 60 months for a product that never worked completely together in the first place. I highly suggest all stay clear of this scam called BRINKS/MONI!!! I will have to consult a lawyer now.

I called today about the latest rate increase in my bill. I have had service for 27 months after signing a 24 month contract. I was told that I agreed to the rate increase and I have 33 months left on my contract or I can pay over 1,700.00 in cancellation fees. I will never deal with this company again. I'm still trying to figure out how to cancel this service. Very dissatisfied!

5 years we decided to go with Moni Security systems for our new house. Signed a 36 month (3 year) contract. I was told that I could cancel at any time after that with no issues. 2018 comes around and 3 price increases, find out Brink's took over Moni. I called to cancel my contract after several equipment issues and billing screw-ups. After dealing with the ridiculous automatic message system and talking three different people what I got out of it is that there is NEW 5-year contract and it would be $1,100 to cancel!!! This is absurd. NEVER signed another contract. Horrible customer service and telling everyone I know to stay away from them. I do not want their services and wish to cancel immediately but $1,100 is asinine.

We already had a security system and a guy came back selling the Brinks. He told us it would be easy to go ahead and install this one. The one we had was old and we needed to update. We got Brinks and the same guy installed it. He was very nice and he seemed to do a good job. He knew what he was talking about and everything works fine so he undoubtedly did a good job installing. One problem was, we purchased the camera to put in the foyer at the front door. But there's no electrical outlet there. It was a plug-in camera, so we've not been able to use that. I wish that was wireless some way.

A rep from Brinks came to my door and because of the option for the doorbell camera, the garage door monitoring and the stuff on my phone, I switched over to Brinks. Their system has more features that the system that I had previously. Although the garage door works fine, the rest of the other features doesn’t work most of the time. So, I'm considering changing again because I'm not getting the benefit of the dollars that I'm paying.

One year ago a salesman came to my door and provided information about Moni Security systems. Everything he said sounded great. I was told that I could cancel at any time. Hmmph. Well, at some point Brink's took over Moni. I called to cancel my contract as I found another provider that can give me more bang for my bucks. I was told that I signed a 3 year contract and I would have to pay $1100 to cancel it! That's RIDICULOUS! I do not want their services and I have to either fork over $1100 or continue to pay for services that I am unsatisfied with. This is absurd. This is like a bad relationship that you can't seem to escape. I would never recommend this company, they'll hold you and your money hostage!

Poor customer service, long call wait times. Been trying to cancel my service for over two weeks as I don't even have my house anymore. Called on 9/11 (30 min wait time as they likely have 1 person to help with cancels), was supposed to get an email from them 9/12 to begin cancellation, but never did. Finally followed up yesterday as I have been busy moving. They finally sent email and now have my official cancellation 30 days away. Scam artists when you try and cancel to extract as much $ as they can from you.

After four years of service I had decided to move on base due to personal hardships. I sent my housing orders to Brinks only to be told they do not honor those types of orders. I wish I would have went to Vivint because they are military friendly and understand the military. I will never recommend or sign with Brinks again!

I tried to cancel this 6 times! I sold my home over a year ago and after speaking to many different departments at MONI/BRINKS was instructed that if I signed and filed the paperwork that at the end of my contract with them the service would be cancelled. That was in March. Now it’s end of September and they still haven’t stopped charging me. It’s such a scam. I spoke with them again today and seem to have yet another whole round of paperwork to sign and NO REFUND offered whatsoever. They make this process seemingly endless on purpose just to squeeze out as much money from people as possible. Definitely will never ever again use this company.

My mother got involved with Brinks Home Security. When I moved in, I took over the house. The technicians who came seemed to be okay but they weren’t local. Instead, they were from Utah. Also, Brinks' price kept going up and they weren’t clear with the contract. Furthermore, when they left the contact, it wasn’t even signed. Then when I tried to cancel, they wanted to charge me for 30 days. I don't even own the house and the service is turned off which is crappy. Plus, every time we call them, the customer service gives a lot of headaches and their reps are very rude. They should train their people to be more polite. I won’t ever use Brinks again.

There was a system here already and Brinks just redid whatever they hook up for their company, which was pretty convenient. Though I haven't had the need for them, having the alarm system makes me feel safer.

In November 2017, a rep from Alpha/Moni/Brink lash whoever keep buying or transferring the company came to my house and make the alarm system sound like a good deal. Funny thing about it is I signed for 36 months, but when the contract was "sent" it reflected 42 after signing. I did not notice it because the rep Julio **, Albuquerque NM said that the internet was not working, but it he was going to send it as soon as he gets to the offices that date. 8 days after the contract was signed, did not received a copy of the contract. Technicians finally decided to come by to install the alarm system. It was obvious he did not know because he was using Youtube to install/set up how to install things.

I like the way their guys did their presentation when they came to the house. One time, they showed up and tested the alarm, which was great. Then my alarm system went out and I called the company and they got the people that they used to come. It took them a long time to get here, but they fixed it free of charge. It is great having an alarm system, and it always has been. The other company we had was terrible. We had to threaten to sue them because they kept taking money out of our account, but everything on the MONI/Brinks side was good. I'd recommend them.

I have accidentally found out that one of my sensor in my house in not working by setting up my alarm on "away". I have called the company and the first person I spoke to told me that if something happen to my house I have a personal insurance for that. Second time I called the company did all the testing while I was in the house and technician over the phone determined that the sensor is set up to high. I am 5,11' and the sensor got activated when I have raised both of my hands. Technician offered to fix that issue if I buy additional package for $40. To me this is insane. I have a alarm system that is set up by the alarm company incorrect, I am not protected in my own house but I do have to pay for it. Wishing to get out of the contract. Oh moreover when I sign the contract I paid 39.99 now I am paying 45 without even letting me know that the price will be increasing. Please go with different company.

This company continues to take money from our bank account 28 months after first cancellation! BEWARE! Do not give them your bank account information! When we bought our house in 2001 we walked in through the garage door after closing. We had no idea the previous owners had set the security system and we set it off after we opened the door. We call the 800 number listed on the keypad. Brinks Home Security refused to silence the blaring alarm, no police ever responded to the alarm. We had to argue with Brinks to get the alarm turned off, they refused and our only option was to rip it off the wall and throw it in the garbage. I said then that we will never use them for home or business security, they didn't respond at all the alarm going off, nor it being disconnected and thrown away that day.

I was reading online and I found out that Brinks had good customer reviews and it was a locally-owned company. The guy who put in my new equipment was really good. We found out though that the alarm wasn't triggering. I was paying for it and it wasn't working. I called and the first girl I talked to was fantastic. She followed things up and was very helpful. Plus the guy who came to service it was great. However, Brinks ended up charging me, so I had to call back to get them to take that off, which they did. But they still charged a service fee and that's not right.

I was a Monitronics subscriber originally. I signed a 60 month contract on 8-6-13. It says on my contract Rate guaranteed for term. I have had 3 increases since that time. My contract was up on 8-6-18. When I called to cancel my subscription I was told there was a verbal contract extending my contract for 7 more months because I moved my service. My contract states that moving would be free of charge also I never agreed to a 7 month extension. The service worked great but between the hikes in my cost and this 7 month "verbal contract" I am very disappointed. NEVER AGAIN.

I have been a customer for multiple years. I had no idea that they tack on 6 months of service when you move to a different location. I have been out of the house for 5 months and still paying a monthly service to finish out my contract. After speaking with a customer service rep today, I learn that I still have 3 months remaining. They don't want to offer a discount to close the account, and they kept transferring me and placing me on hold. If I were a new customer looking for a security system, I would be very reluctant to use this company.

We changed our alarm and our alarm company on 8/23/18. We sent our letter of cancellation on 8/27/18. Brinks took another $59 out of our account on 9/5/18. Today (9/19/18) Brinks called us to say that they were not getting a signal from our alarm equipment (they shouldn’t have gotten a signal since 8/23 and they are just now noticing it. So much for their monitoring). I spoke to billing to tell them to quit taking money. They said that they received the written cancellation on 9/11/18. They should have received it at least a week earlier. Then I was told our letter was incomplete. What??? I was told that we hadn’t signed it. NOT TRUE. I was told it would take 30 days to cancel. Therefore our account would be cancelled on 10/11/18 (just in time to swoop in and get another payment). I thought our cancellation letter was incomplete. They also tried to tell me that we pay a month behind. Again not true. We have cancelled the auto pay with the bank (for a fee).

We've been with MONI for a year now and at the time of the transition to Brinks, everything was going good. But the last time that I called for service, they delayed going to the house. One of the cameras broke after Hurricane Maria and getting it repaired took about a month. I was thinking that the camera wasn't in warranty and they made a request to pay for the camera because they knew they were not covered for the hurricane or a heavy storm. That was the only issue that I had. After that, everything has been good. The customer service is fine, and I'm very happy with the equipment and the service. I would recommend them to my friends.

I wish I could give this company a negative star. This company doesn't even deserve one star. I did everything they said to do to cancel service but it remained active and they continued to take my money. Of course no supervisor is available when you call. They are thieves and you can see by all of the other reviews that you should not use this company.

STAY AWAY FROM BRINKS. I did not have such a bad experience in my life. I had Monitronics and they were not servicing my home for 11 months, but they kept charging me monthly quotas until Comcast came and the technician talk to Moni and they confirm that they could not connect to my phone. I called to cancel the account and that's when they told me they were BRINKS. They said they could not refund my money but that they could reduce the monthly fee, and that they would installed a chip to access my home through satellite with no need for phone and that they will give me credit. I tried to clarify this deal but every attempt was obstructed by their so call customer service who always politely said they were sorry that happened to me but that they could not do anything about and that they could not transfer me to a supervisor and that there was no record of me talking to anybody.

Got a full system weeks ago. The sales guy was awesome and made me feel very comfortable. I was told the system was quick set up as I needed it on short notice after a scary situation and I was leaving town for the weekend. I have seen Brinks trucks around town (not armored trucks) and thought if I had trouble they could come help with the setup. The system came late due to an error and when I got my setup call we were on the phone for nearly 3 hours. It became apparent after unboxing that the sensors would not fit my doors and I was told to just stack them several inches out from the door. This of course caused them to be too heavy and fall, breaking open and setting off an audible tamper alarm that I wasn't warned about. It terrified and traumatized my pets. Micah was obviously done with his work week and didn't care if I had a working alarm system.

We've had a lot of break-ins in and around the area. We're out in the country so it would be hard for us to get a hold of somebody to come if somebody was breaking in or had broken in. At the time, ADT in Murfreesboro cost more and they charge to put the system in. A Brinks Home Security rep contacted us and we picked the day for them to come out. We had a gentleman come out and talked about the product. He wanted us to have an alarm but he wasn't pushy and gave us time to think. He was very nice, very professional and walked us through everything. We got Brinks Home Security and everything was put in for free. We did have the monitored lights in the hallway. My husband turns the alarm on for hours. If I'm here by myself, I would turn the alarm on. But I wouldn't if I'm not by myself because my grown kids bop in when they come around.

I bought a new house and got a new system. My daughter also has an account but there was a problem with the camera of hers and the system wasn't working properly. I called the company and scheduled an appointment but they never showed up and they never called. I kept calling and they never answered their phones. I didn't know Brinks had bought the company but I finally got a hold of Brinks' customer service and I explained the situation. They set another appointment up but nothing happened so, I called back. This happened for a whole month. My daughter was without service for a whole month and she has a five-year old daughter. They didn't feel safe and she didn't want to stay there at night so they spent the nights here at our house. Finally, the issue was solved. I was ready to cancel the whole thing and my daughter was, too.

3 years ago I originally signed up with a third party company that gave me my security system and set me up with Monitronics for the monitoring. I was originally told it was a 3 year contract and NOW I just found out I’m stuck with a 5 year contract, but that’s a whole other story. I called in the other day because my 2 year old alarm panel (2GIG-GC3) is malfunctioning and the screen is faded with no color. I was told that they would have to send out a technician (on my dime) and if the panel was damaged I would have to purchase a new one. Why would I purchase a new one if it’s just going to fail again in 2 years? So I began to inquire about the Nest product, I think it sounds like a decent system and it would fit our needs. So I asked if I could just throw my current alarm system in the trash and purchase the Nest system.

I can't tell you if the equipment is good or bad because I wouldn't buy from this company. I can tell you that the customer service in sales is abominable. The salesman was pushy, belittling and rude. He didn't get his way with me as a customer, so he proceeded to tell me that I was a waste of his time when, in fact, he had called me, not the other way around. If he is an example of the quality of service of this organization, I not only won't purchase from them, but I will make sure that everyone that I connect with who is interested in a system, knows to stay away from Brinks. What a disgrace for a company with a recognized name. And, so sad for someone who needs to make himself feel better by disparaging others.

I was also grandfathered into Brinks from Monitronics. I was desperate at the time of sign up because of a recent issue that had happened, so I signed with Monitronics. With the exception of charging for everything after the basic system, everything was fine. Until I looked at the Brinks site and saw they offer a few things Moni didn't. I tried their support which was unhelpful to say the least, all I wanted to do was add a doorbell cam and the updated, bigger panel. I gave up, went to Twitter, and there I received exceptional assistance. This put a little faith in it. Set an apt for 2 weeks out. Confirmed my apt with the installer 2 days before, also got reminder calls - things were looking up. Day of the apt... No installer. I called, leave a message. 30 minutes later, Brinks scheduling calls me and says the installer just put in the order for a new panel that I had requested. I made no changes to my request. I told them to cancel it.

My daughter used Brinks when it used to be called Monitronics. I felt better to have a home security system for the kids in my house so I talked to the salesperson that put in my daughter's equipment. Afterwards, their guys came and they put everything in when they said they'd put it. I got the basic equipment and it seems to work fine. I now feel better because I can monitor my house from the phone and see what’s going on. So, I like the system.

My experience with MONI was not good although the original installation was okay. I still have the system installed and it works. The only thing is I don’t use a telephone anymore so I don’t get the telephone station calling me back. I wanted to upgrade to have the service that gives you the cellular but I couldn’t get the people to come to my house and with the right equipment. I wanted to reinstall the camera and it was an awkward experience to say the least. When they came over for the camera, the technician said I didn’t have a strong enough signal and that was the end of that. MONI has some arrangement with a local provider of the services and installation, and they were never coordinated. I ended the relationship because of that. Someone who's interested in MONI or Brinks should make sure that they have service in Puerto Rico as well.

I originally bought the alarm system from a door to door salesman in April 2016. Everything was fine until out of nowhere they increased my rate. It wasn’t much at first and when I called they said the local fee went up or something like that. It was less than $1 so I let it slide. Well ever since then and especially after it was bought by Brinks they keep raising my rate. I call every month and the representative always tells me the same thing. That they are going to lock my rate at $54.96 and I will see it adjusted on the next month. Yet every month they pull a different amount from my account. I will be calling today and at this point I am considering legal options. I originally was told that I would be locked into my rate if I sign a contract.

After MONI took over our security system from the original company, there was one feature that wouldn’t work anymore. Before, the system had alerted us when a tornado hit less than half a mile from here. That was one of the things I liked because my dogs and I were here and we actually went downstairs and sat through the worst of it. That feature was one of the things I really enjoyed and I think a lot of people would enjoy having that feature too. But after MONI took over and there was another tornado, I didn’t get the alert except from my phone. The tornado wasn’t as close though and thankfully, I had my phone with me at the time.

I was with Monitronics then it changed to my monies and I had no problems. Then Brinks came into the picture and have totally screwed everything up. They keep saying they didnt receive payment. Every month since April 2018, even though I have confirmation numbers (which it turns out are useless). It doesn’t matter. They have argued with me every time. They waive late fees like they’re doing me a favor. They credited me 1 month because the lady said it was their fault. Now they won’t do anything and I am at my wit's end. I will give everyone the punch line at the end.

Back in 2015 I initially signed a 5 year contract with MONI (now BRINKS). After a day or two went by I called in to customer service to tell them it would be a hardship for me to do the 5 yr contract. The lady I spoke to was very understanding and said she could set me up with a 3 yr contract and sent me a new contract via email. Now, 3 yrs and a month down I call Brinks today to cancel my service and they tell me they don't show a 3yr contract, only a 5 year and if I cancelled it would be $1600 to do so. I asked if they had notes written regarding the call I made 3 yrs prior and of course there aren't any notes on file.

I purchased my home in 2006. I got home security after someone kicked in my door and vandalized my home while I was out of town. The company was Alarm.com at that time. We had an AGREED amount that I have been paying of $58 for the last 7 years. It changed from Alarm.com to Monitronics...still had no issues. Now all of a sudden it is called Brinks and you have the audacity to increase the amount I pay to $61 a month. I'm pissed, because I was signed up through automatic withdrawal. I received NOTHING from Brinks stating there would be a monthly increase. When I called today to speak with a representative, I was given every little hustle they can think of: "Increases take place when you have an upgrade on your system", "Increases take place when you have an upgrade in the area", "We sent a notice to you about this upgrade (NOT)."

My girlfriend had a unit and the guy that she was dealing with was an independent guy. When we were talking business, I told him I wanted to understand his business. He has a guy who comes in and puts in the systems then he sells the contracts off. But I wasn't real happy with the service afterwards because I asked for a sign to put in my yard that showed I have a security system, and he never brought one over. I called him about a month after he sold me the system and he told me that he sells all the contracts off. But that was how we started with MONI and then they became Brinks.