Brinks Home Security™ Reviews

I knew one of the salespersons at Brinks Home Automation. He came over to my house, showed me what they had to offer, and they were quick about it. So, I took advantage of the opportunity and they set me up quickly. Within a few days, they had a technician there setting up the system. The installation team was fine. They were very pleasant and very knowledgeable. They explained everything and set me up with the keyboard, let me know how to set it up, the password, etc. Everything was simple. The cost was a bit high-end and it could've been a cheaper, but then again, there's no price in keeping your family safe. Once you balance things out, it's worth the money and I would definitely tell my friends to sign up with them.

I have been trying to cancel my contract (which expires July 31) since June 2nd. I have called several times to no avail and each time I call I get a different response as to procedure for canceling my account! I was told 3 weeks ago I had to call 30 days in advance to cancel. Being this is a holiday week coming up I decided to call today 6/28/2018. On June 2nd I spoke to a man named Lawrence who told me he was an account manager and gave me a direct line to reach him for when I call back to cancel. I tried that number today and there was no such extension. Every time I dialed and listened to the prompts and put the extension in, there was no such extension.

I switched to MONI June 2014, big mistake btw, my bills were constant at $44.99 from June 2014 until October 2016 when it went to $47.24, April 2017 it went to $47.63, November 2017 it went to $49.99, then April 2018 it went up again to $50.57. Found another provider, with more modern equipment for a cheaper price. Call to cancel MONI on 5/31/2018. Spoke with Lawrence who told me I had to write a letter and have me an address. I sent the letter with my complete detailed explanation that I wanted to cancel. Today I received a letter stating that I'm under contract until 5/27/2019.

I sold a home and built myself another small home here in the country, and my neighbor up the road had the MONI sign in the yard. So, I called MONI, I liked it and I went with their programs. There was a time where the alarm went off a couple of times and they responded within just a matter of two seconds. They're very good. The rep who came to our home was outstanding and he did a super job, good installation, great customer service. I'm well pleased with what I have.

I have had the displeasure of having an issue with this company. I have Moni Security prior to the merger with Brinks. The first issue I had was when a customer service representative called and asked about how I was enjoying the service, I told her no issues, but wondered about not being able to review prior camera surveillance, she told me it was an IT problem and she does not handle that, nor was she willing to transfer me or offer me any further help.

We wanted to take care of our place and we got the basic referral for the company from our friends. Brinks was easy to work with and the first people that we worked with were good professionals. They were about four hours away from us and when we would call them, they would take care of everything that needed to taken care of within a couple of days. It’s also nice to be able to have the feature on the phone and do what you need to do. I like it.

I had been a customer of Monitronics for seven years. Never a problem. Apparently Brinks bought out Monitronics. I contacted customer service in January of this year stating I was closing my account due to the business closing. The woman on the phone said she would note the account but I could leave the equipment in place hoping the new owner would start new service. Pretty good so far right? No. Three months later I receive a bill for three more months complete with late fees. I contact customer service which took close to an hour on hold. Finally picked up and said they could not help me, pay the bill even though the account was noted that I cancelled. I was told I should have filled out a form cancelling and I had to give them 30 days notice. Ok, had I known I would have done that. Now I fill out the form but they still need 30 days additional to cancel my billing.

I was a customer of Monitronics since 2011. When they converted to Brinks, I contacted them to see if I could get a better plan. I was getting emails and ads bragging about the low monthly fees for Brinks. So, since I was already a long term customer, I figured I could get a lower monthly bill. They offered me additional equipment with an extended contract. They offered my existing equipment with 10.00 off a month but I had to extend my contract as well. They told me that the pricing I seen being advertised was only for new customers! What about your loyal existing customers?

I had Monitronics since like 2014 never ever had a problem. So I moved from Arizona to Missouri in April 2018. We used the free moving program. The gentleman on the phone says, "We move the system for free..." I asked, "What about the thermostat that I purchased at a later date", he said, "Leave all equipment at the house" because I will be getting all new equipment including the thermostat but it will make my contract extend 24 months with the thermostat. That was no problem. I like having an alarm and didn't plan on ever canceling service. Well today I get a bill from Brinks saying I owe $180.00...

I have had my home security system for over 5 years. It was with Monitronics which then merged over to Brinks. I have never had any problems with customer service while with Monitronics. Yesterday (Sunday) was the first time, system alert of low battery on the smoke detector. Customer service is not 24 hours, thus I texted and had to wait about 30 minutes to get a text response. After troubleshooting via text, the issue was not resolved and then scheduled for service tech ($50 copay) to come out, but would be 2 days or so for a response for the tech to acknowledge issue. Meanwhile the alert went off again, I was told it will go off every 4 hours until the problem is resolved.

If I could give zero stars I would!! My 83 year old elderly mother, Betty **, cancelled her account over six months ago and is still receiving a bill from this horrific company because they evidently don't accept cancellation over the phone. They want elderly people to just "give up" and let them continue to be billed and eventually sent to collections after having perfect credit their whole life instead of realizing their elderly customer base doesn't want to deal with endless phone calls to no avail or ridiculous requests once Brinks has their money and business.

My dad had a stroke, we had to move him to live with someone and canceled the alarm system. We tried in December. The withdrawal from the bank quit for a month, then returned. I called and talked to them in March. They had me email them a cancel notice with certain info. I did, they said it was canceled (again). By this time the phone had been disconnected, power off, house emptied. Then the withdrawals started up again in May. So we paid the bank to block Monitronics. The next month it came in as Brinks! I called the number. They came up with some BS, also saying there is no record of any of the disconnects, even though the phone was disconnected. (Also Obvious change in address) But they were still "using" the old phone number and old address. So now we wait to see what they do in July. Do NOT USE Brinks or Monitronics. SCAM on Old people.

I called to cancel service awhile ago (over a month, I'm unable to confirm exact date because my cell phone call history only goes back one month), was on hold for quite awhile before I was able to get a hold of someone on the telephone, but we had a rather lengthy discussion about why I was cancelling and there seemed to be no issues and they said they would cancel my service.

I have tried now over the last 2 hours to cancel my service with Brinks. It shouldn't be mission impossible to do so. First I called the number on my bill to cancel. After a couple of questions I was transferred to an account manager who in all terms tried to scare me in not leaving the service because you know the world is such a horrible place. Wait an all included that alone took me 30 minutes on the phone. I need to cancel filling out a form because of if something happens they want to be covered by a piece of paper. Ok, sent me the document then by email please.

I'm losing faith in old fashioned customer service. We signed up with Moni 22 months ago. We had purchased a SkyBell as part of our package which we never got. The original man that talked us into it and said he could install it, then he could not return for the service call. The next person that came didn't know how to install it on our house. In addition this person blew a fuse on our AC unit, while trying to install our smart thermostat. Then it cost several hundred dollars to get a repairman to show up and fix it. WE had to foot the bill for their mistake (we did get partially reimbursed).

I have been with Monitronics for almost 6 years. My alarm panel is starting to go out so have been calling the company now Brinks for over a week and keep being placed on hold. Each time after an hour I have given up as I have other things I need to do. Finally ordered a new alarm with a new company. Ironically while holding for Brinks.

Our outdoor camera was working fine and then it just stopped. I went through all the troubleshooting options multiple times without any success. I called for tech support and was on hold so long, I hung up and tried the text option. Went through more troubleshooting and still no success. There is power to the camera but it is not working. I was told for a technician to come out it would be fully billable for labor and replacement equipment. When I asked to have it removed I was told I would incur a labor charge for that because any camera work is fully billable since they are add ons that they do not monitor so they do not qualify under the service plan. I only agreed to keep MONI because they provided the camera.

I sold my house and transferred the keys to the buyer on a Sunday, called Monday morning to cancel my Monitronics/Brinks home monitoring service. It took 53 minutes in total on the phone, being transferred twice (an 'account manager' has to cancel all services). Was told I have to write a letter to cancel service, then it has to be "reviewed", and I have to receive a phone call to finalize the cancellation. Really?

I called Brinks last night for two reasons. I wanted to have note added to my account that I did not want a year's free service and to apologize for being a jerk face. I was very upset how my neighbors were treated by Brinks. At first they were told they didn't qualify because their address couldn't be found. When I called on they're behave, I live right next to them (neighbors) I was told they failed the soft credit check. Keep in mind, Brinks never asked permission to do the soft credit hit. These are older folks with cancer. I fell very protective of them. So I went off on (I was still civil since I know what it's like to work in a call center and get irate customers. Customers tend to more cruel over the phone.) the manager I spoke with, Matthew **, at one point, asked me what would it take to make me happy. I sarcastically said a year's free service.

My 85 year old mother-in-law has recently had to move in with my wife and I due to chronic medical issues. We submitted doctor's letter and provided information to Brinks/Monitronics to cancel the security service and was told she still had to pay 22 months on her contract even though she has sold her house and moved out of state to live with us so we could give her the care she needs. She has had the Monitronics security for many years prior but now it seems out of the blue Brinks is saying the contract was renewed recently. We cannot see how this was done without consent. Be very carefully with this company.

Will not let me move without fee or cancel!!! without outrageous fees. I called to establish a move, but they informed me that I would have to pay 199.00, even though it is not mounted. When I called a year ago to move from Georgia to Texas it was the same thing, forcing me to pay up, buy their new unit or extend for 2 years, and I did. I realized that this is something that should be illegal. I will check on that. This is bad practice. I also realized that this was something they will always do, that is make it really hard to get out. I started off with their name as a different company, they switched to "MONI" now to Brinks. I want to cancel simply because of their bad practices. I get the feeling they are forcing people into something and I will not be forced to do anything no matter the threats of paying more money.

I've been dealing with Moni now Brinks and I tell you, this company has the worst customer service, the worst tech service and have made no provisions for trying to rectify the problem. My equipment NEVER WORKS. They refuse to assist without charging me additionally for services. I pay $62.99 a month for this HORRIBLE SERVICE but yet my cameras aren't picking up anything. THE WORST. THIS COMPANY SUCKS.

My account put on hold 3/6/18 because House was sold and have until 7/2020 on contract. Our new house isn’t complete yet but I’m concerned I’m paying too much $61 when friends in area paying $30... called yesterday to find out about canceling what the cost would be but no definite answer. The guy was rude and just said, "You have to pay out that contract..." ok what’s the amount... He also stated I owe 20 months and when we go into new house that will add another 32 months... WTF. Yea I was pretty pissed! We don’t need any equipment because it’s all done by builder but now you wanna add another 32 on top of the 20 months. This place is a rip off! It has been 4 names since I’ve had them! How the hell do you get out of a stupid contract!

We have been a customer since 2 companies ago. They have changed business names several times. When you call, they put you on hold and then disconnect the call, ONCE you request new yard signs and decals. I see many other reviews same as this. If you are now “Brinks”, I want my yard sign to say so. And, the service price keeps going up. My alarm goes off and I never receive a call from them. So today, I call again and say, “I want to buy service”. I get someone online right away. Once I state about new Brinks signs, I’m back on hold and disconnected.

In November 2016 my mother passed away unexpectedly. We called to cancel the contract for her security system and we were told that since my dad was still alive and he had signed the contract, he would have to pay it off. We agreed to pay it until the contract ran out and were told it would be no problem to cancel then. Contract ended in April 2018. Called to cancel service and the madness started. My father is 93 and in failing health. They insisted on speaking with him. I put him on the phone and he requested the cancellation. Now I am told they will need some 4 digit code to access the account. I don’t know this code. Of course, now I am told to send in a copy of my dad's driver’s license so they can do a verification, then they will create a new 4 digit code and then we can cancel.

Why pay monthly installments and get in a contract with any of these companies when there are so many solutions out there for FREE that take care of your home security at the same level? I sold my home 5 months ago so I had to cancel the service for 2 main reasons: I currently live in a high security building and the service provided was not the best at the high cost of $45 per month. Multiple times my alarm went off and they didn't even call to ask for my security question nor the police came. Other times it went off for no reason. Be aware when companies need to push a contract to hold customers hostage and not because their service is worth paying them for the service.

I have been trying for a couple of months now to get service canceled. In April I tried to access my account through the website... You can "manage" your account, make a purchase, but not initiate service cancellation. So I called... No they can't do it over the phone. Asked about going to a local office... Nope not an option. I was told I had to mail in a letter with certain information, which I also did in April. It's now June and my service is still not canceled, still can't do it over the phone, can't initiate action on the website, and they conveniently say they never received the letter I mailed in April. They verified I had the right address when I called.

I had Monitronics, then Moni, and now Brinks and asked when I should call to cancel to fulfill my autodraft. I wanted to cancel because their cost was 74.99/mo (it increased every few months from the original $45 and they told me it was in the contract that they could raise prices at any point and there was nothing I could do about it). Other competitors charge less with more features (camera, etc) so I wanted to end the contract. When I tried to call, I was on hold for an hour and a half. Then, they closed (at 5:30) and it disconnected me. That was last Friday, June 1st, 2018. Today, I tried to call (June 4) and was on hold for an hour. It kept saying my hold is at least 10 minutes. That is the same thing it did last Friday until it disconnected me. And today, after ONE HOUR, it hung up on me.

Brinks' reps came up and interviewed me. I was also thinking about getting a security system that time so I went with them. Their CS reps have alerted me when needed and they have been good. I got two door sensors and alarms on the wall. Apparently, one was screwed up while I was gone. My son was here then and took care of it. If I have any needs, I’ll call Brinks.

MONI has been around for a long time. I had a different provider when they knocked on my door and I switched to them because they offered a good deal. They got me some new features versus what I had and I was ready to update. So, they came to me at the right moment. The salesman also sold me some stuff and it seemed to me like he was trying to sell me as less as possible. I had to show him all the rooms and he told me that I didn't need certain things. When I was trying to get extra sensors for my window, he told me that they were not gonna do that and that it would cost me more. So, I ended up settling.

I broke a contract that has a longer period than I thought it was before the end of the contract. I was promised that a new company was gonna pick that up, but they did not. I was really not happy with the person I talked to at tech support. The company that I went to, Protection 1, split and they sold half of the customers to Monitronics. I’m paying what I have to pay and I do what I have to do. I pay my bills as best as I can. But I wasn’t particularly crazy about the handling that I got from the tech person in Monitronics because I had been promised by that company that they were gonna pay this contract off. I got another guy and he asked if I had that in writing. I said, “Well, who has that?” They don’t do that stuff, so it’s all good and I’m paying it off slowly but surely.

My homeowner’s insurance gave me a 20% discount on a home security system and Brinks was the first one that I got. The people at Brinks were great. The reps were gracious and good and the installer did a good job. The equipment they gave me was everything that I wanted and it was great. And the one only time that I needed to call them, they solved the problem right away. However, I felt the cost could have been cheaper, so when I found a cheaper price, I switched. I have ADT now but I will recommend Brinks Home Security and tell my friends to get the Brinks system.

There were lots of break-ins in our neighborhood so I needed something to protect me and my family. My brother-in-law had MONI and I went to his house and liked the set-up that he had so I got the same thing that he had. Their reps were good and so were the installers. The main guy came over here with the two technicians and they were all very helpful and knowledgeable. They all knew what they were talking about.

My husband is a multi-platinum artist and we were robbed in the recording studio building. We decided to do private productions and created a recording studio in our home and we got a great alarm security system to take care of us. MONI sent over a wonderful sales rep who told us exactly what we were gonna be needing. He thought that we should have all of the windows and doors done. He was very thorough with us and he even did the garage because the garage doors lead into the part of the recording studio. The installation was perfect too and we had no complaints.

We've got three buildings in this church facility covered. Brinks' price was right and they had the features that we needed. We got their security system and the technician did a great job installing it, initially. But they brought the wrong color lock so it was delayed at least three weeks before they could get the correct color and have someone install it. Also, the door lock was defective. The reps told me door locks were covered. In the end, it worked out but it wasn't the smoothest process. They could have owned that whole interaction if it's not my fault. There was way too much effort and everything was put on me to get it resolved when we hadn't had this service for six months yet.

When my husband passed away I called MONI Security and asked to close the account. They refused saying I had a contract. I have been paying for 5 months and I think this is wrong. Why should I have to pay for something I no longer need?

Called to cancel our service - well beyond the contract terms. After several sales pitches to lower our monthly rate - they finally said ok and would send a email for us to sign and cancel service. We were told it would take up to 4 days for the email to arrive. Never came so we called again. Another sales pitch. Allegedly the email has been sent again. Was told this time it could take 24-48 hours. I'll update you in 48 hours. Pretty much every other company/service I've needed to cancel was handled easily over the phone. Add that we were mislead into even signing up leaves a very bad experience with this company. And it's not over. Very frustrating.

I wanted to try out a home security system and I went with MONI Security. The installation was simple as well, the technicians were knowledgeable and the quality of the equipment was okay. I call MONI to pay the bill and interactions with them have been easy. The cost is affordable. I would recommend this system to friends and tell them to give it a try.

Looking into cancelling our service due to an unexpected move due to the death of my spouse. Moving into a relative's home because I'm largely broke due to her slow decline. The company tells me that I'm responsible for the remaining portion of my contracted term. I'm fully aware of the contract terms, but I'm surprised that there's no "special circumstances" rider in the contract. My now deceased spouse is one of the signatories of the contract. "We can take 20% off what you owe," while better than nothing, is like using a squirt gun to try to put out a house fire. Now granted, I wasn't a customer for a long time (Almost 2 years), but I was never late or missed a payment. I lost confidence in the system when I started getting false alarms at night and stopped using it altogether. Thanks for re-traumatizing me about my wife's death, I appreciate it.

We originally purchased the system because we were just replacing an older version that we had. For the most part, I was pleased with the service. Also, I would be interested in upgrading my system to something of a better technology. Nevertheless, I haven't had any major issues with MONI at all. And every time the alarm went off, they responded.

There were break-ins in the neighborhood and Brinks is a good home security company and they’re very responsive. They weren’t Brinks at the time I got them but they had a better deal and a better system. I worked with a third party to get the security system and things were okay at the time. But if I were to do it over again, I would go directly to the company. Nonetheless, the installation went very well and the service technicians were excellent. They taught us what we need to know and we didn’t have any issues for the first year install. And then we took some upgrades later. The features and the quality of the security system is average. Still, I’m happy I have it.

I feel more secure since having Brinks in my home. I had had one before with ADT and ADT did me wrong. I didn’t want them back. And there's no comparison to the one I have now. This one is much better for me. Unlike the previous one, I have a little keychain that I can set my alarm. If I get in the car and I had forgotten to set it, I can set it with that little keychain. Also, I have another little alarm that I can use when I’m upstairs. I’m older and I can’t get up and down the stairs as good. And that helps me an awful lot if I wanted to set the alarm off. Aside from having a very good equipment, their customer service is excellent. I have no problems.

We had recently been burglarized and there was an old system in place but it was not up to current standards. It was mostly deactivated and basically not operating well. It was present in the house when we purchased it and there was no information on it other than the fact that there were signs and there was a box on the wall somewhere in the garage. It had been a couple of years since we had Brinks Home Automation installed. The installer was very good and was very accommodating to meet our need as far as when it could be done due to our work schedules. He did a thorough job of explaining what he was doing as he was doing it. And also, after it was installed, he explained how to operate it. He was professional. We actually had investigated ADT and MONI was a better value for the price. I’m perfectly satisfied.

I moved into a new home and I was unsure about the community. I called around different security systems and then I got my home security from Brinks. The installation experience was very nice and positive. The system is modern and high quality. It is a system with good features and it allows me to feel secure in my new home, and I enjoy the service.

Stuff have been happening around in our neighborhood. I had ADT for years and their price kept going up about every quarter. When the alarm went off, it took them a minute to call so, I was not happy with them. I could have been dead by that time. Also, it takes a while when you call them. I got Brinks Home Automation now and I like that Point Security, the company that put the system, is locally owned. They had some issues with the battery on the main panel during the installation and come to find out, the power run was too far. They got it a little bit closer to it, plugged it in and had no more battery issues. With Brinks they call within 10 seconds if the alarm goes off. I have all the features that I need and they are cheaper than ADT. I have recommended Brinks to a couple of my friends.

I have a Brinks home security system and when I first got it, they told me that I wouldn’t have to pay for the installation if I put the sign in front of my house for a year. The gentleman who came to install the system explained everything to me and he was on time too. And while the customer service was okay in some cases, there was one terrible case. I asked if I could be credited one month and the girl told me okay and gave me a credit of $5. But then the next month, $88 was withdrawn from my account and I thought they were crediting me in the account. In addition, I have been with Brinks for over a year now and I thought that I would get a discount but I was told no. I would also have preferred to have a camera but I wasn't able to get it. I wanted to change my system but they told me that I have to stay for five years, and I didn’t like that either.

I went with MONI as I like the package that they offered with the panels, cameras and monitor system. I am very satisfied with the features offered in it. I have the app on my phone and I'm able to set my alarm through that. The system's functionality is awesome. Since having it installed at home, I feel very comfortable. I know that I can leave out of town and feel safe that my house is monitored, and I have access to my cameras and am aware of the notifications when the door is opened or if I didn't shut it correctly. When I was having issues with my doorbell, the representatives were able to help reset it. They were pretty expedient and patient. They were also prompt. Overall, I like the MONI system and I highly recommend it. I have got their business up to a few other people who are interested.

I just moved in November but so far, my experience with MONI Security has been good. They really responded when I set it up. It's just that I’m a bit perturbed with the motion detector that they put in. It doesn’t seem to pick up as much as I feel like it should. The last time I set it off, I walked all around it before it ever picked me up. When the installation group that works for Brinks come out to put the alarm system in, they said they couldn’t dig into the wall and get a pre-wire out which I accepted. And then the local people who work with the builder of the property pointed out a place on the wall that was better as far as the motion detector. The more I look at the situation, I sort of agree with that because where it is now, there’s a good size column between that and the back door. Still, I would definitely recommend Brinks. I’m well satisfied with it.

I installed an alarm system in my home in Florida in 2004. I have had continuous service from a succession of alarm companies that bought the previous companies since then. The rates have been rising slowly up until recently and they have accelerated, so I decided to terminate my service. I first called Moni on April 25th, 2018 to terminate my service. They said that I would receive an email from Docusign to start the termination process within 48 hours. I have not received the email yet.

The MONI alarm is okay, and it rings back really good. But I was wondering why I couldn't get my MONI PIN changed on my phone. When I turn the system on and off, it comes up on the phone. Also, nobody ever called us to say that MONI was changed to Brinks.

The Brinks rep I spoke with was really nice. I had to have a sign replaced and she told me that they would waive the shipping and handling for the first time but after that, I could get a sign but I would have to pay shipping and handling. Also, the installer was odd and didn't explain things. And I had to call back and ask questions about my key fob because I used the ones I had from ADT. Then the installer called me back and explained where I didn't have the motion detector on.

I was shopping for a system and I talked to a Brinks representative. They were much more costly than MONI at the time. My experience with them was positive, but I ended up going with MONI. We've had it for years and it works fine. The service is good and I’m completely satisfied.

We had Monitronics alarm service for almost 11 years. Over the last three or four years we have gotten several phone messages that our balance was past due (or something to that extent). What had happen each year was a rate increase that we were not notified of. Each year we paid up and then updated our monthly bank payment. We had requested paper statements several times, or at least a notification of when rates went up. Several months ago, we went through this again. My husband spoke to a representative that then lowered our monthly rate. Our rate was never the complaint, the lack of communication about changes was.

BUYER BEWARE. DO NOT CONTRACT WITH THIS COMPANY. Go with a reputable company like ADT. We moved, we were supposed to pay for the re-installation even though we were told we didn't have to. We stated our case over and over again, and each phone rep was ruder than the one before. We were going to bite the bullet since we couldn't get out of our contract and scheduled the installation. After 4 cancellations by the installers, one actually showed without the equipment (mind blown). We wanted out. After speaking to a Manager an agreement was reached, no install fee was going to be charged and 6 months of free service, we set up an installation time. Installer calls to confirm and lets us know of the installation fee... Uh-oh, here we go again... Cancel the install because we're not paying.

We've been satisfied with the service that we've gotten from MONI. Their security system offered more benefits than our old system did. Also, it's tied into a system so that it still alarms even if the power is out. When we had our MONI security system installed, we took advantage of a several years contract too. We have both the house and shed covered and have the fire alarms wired in. The features of the system certainly meet our needs. We get notifications on the computer and on the telephone if the alarms go off. I have had an experience within this last year where I neglected to turn off the system when I left the house and went into another area that is protected by the alarm. Then the police came and checked on me. Additionally, every interaction we've had with their representatives has been positive and for the service we've been getting, the cost is a reasonable price to pay. I would recommend MONI.

We had Brinks Home Security when we first move in six years ago. We've never had an alarm system before and our neighbor recommended them. Plus, they were coming around having specials at the time. The customer service guy who came was very pleasant and friendly. He explained everything and wasn't pushy. The system was fine and reliable. We had it for a year and a half and then we changed into some other weird thingy because we got a cheaper deal.

We were at a trade show and when we put in just for the heck of it, MONI Security called us and told us that we had won. We're getting ready to leave town and they set the system all up before we left. They gave us the systems free and we had to pay for our first bill. The only time we had a problem was when one of our sensors was not connected right and we had been gone. We called them about it when we got back, which was three days later, and they came right out and fixed it. We're very secure with the system and we're very pleased with MONI. I recommend it highly.

Thanks to Jacob for helping us resolve our problem.

I have subscribed to MONI's service for several years on two of my homes. On the whole, service has been great. I haven't had to have any technical support, but the monitoring service has always been responsive (which is important). But beware on cancellation, especially if you are on autopay. I recently sold one of my houses and called to cancel the day before closing. I was told that I had to DocuSign a cancellation and then they would terminate service 30 days later. I asked to have the cancellation effective immediately since I no longer owned the house and they refused, even though I offered to pay for the month.

Brinks is a very good company. Their salesman came to the house then we signed up with them, and I haven't had any problems with them since. Their customer service team has been very helpful as well especially when they go to have the alarm system tested which I have done about every three months.

We got Brinks Home Automation at the fair that we had going on. I just happened to see their display and so I walked in and looked at it. Then they came out and we bought the system. We had a really good deal because it was a fair price. But even at the regular price, it was really good. We live close to the road and there had been a few thefts running around. We also travel a lot and although we have people watching our place, I feel better with a security system. The system was supposed to have a camera with it but we had to drop the camera because our internet was slower than whale poop and could not handle it.

I recently canceled my service with this company simply because their service is very, very bad. The Alarm Monitoring System with them would occasionally give false alarms, and we could no longer use it when we were away from home because the system would alarm would sound. Contacted company. Their tech stated that the system was working as it should. I canceled my service in the middle of a billing cycle that they had already collected, when I contacted the company to cancel service they said it would take 24 to 48 hours to received cancelation paperwork by email, this is way too long for them to attached something to an email, once I received it, returned it that same day, of course their offices were closed due to the time zone and their receipt date was the next day.

We do a bit of traveling and it did not feel comfortable leaving everything in our house in the open, so I decided to get a home security system. A guy from MONI came and demonstrated their system. He knew his job well, was professional and he was able to give us good information. I got the system and the installation went well. The installers took care of everything. We had one problem but they came back and fixed it. They tried to charge me, however, but told them, "Take it and shove it," because I was not paying anything for something that was their problem. I also called the customer service and they told me not to worry and that they would take care of it.

Brinks came to my house and they were very cordial. They installed the system that night and they were very nice. When I called their reps, they were all very pleasant and they helped me out. They understood what I was talking about. The security system works fine for me. I put it on when I'm away and when I'm here and I feel very secure with it. I'm completely satisfied with it.

Having a home security system is a smart thing to do. My interaction with the Brinks Home Security representatives was very good and I’m very pleased with their system. We've had them for over 20 years and I feel safe having the system in my home.

I purchased a home security system after the neighbor’s house got broken into. I’ve had MONI for a while and the quality of our equipment is okay. Everything’s fine.

It's gratifying to know that somebody at Moni does care. His name is Jacob. He called to inform me they have waived the recent charges and are closing out the account. I'm updating their rating because of such a swift and satisfying resolution. Thank you, Jacob.

I live alone with my dogs and I would travel for business at least a week every month. I got Brinks Home Automation, which was recommended by my home builder. They had the best price out of all that was out there and their representatives have always been courteous. They have a top customer service. And Lucinda came up with solutions that work both for them and for me as far as the pricing. Also, the features offered in my system are perfect for what I need. I don’t need a whole lot and I’m not into tons of fancy things either. I would recommend Brinks Home Automation.

There are two different types of services and I liked that MONI is wireless. I had ADT before and it was not wireless. It was very different. And I didn’t have any special problem with ADT, but I didn’t have an alarm that could be heard outside of the house. We live in an old home and they couldn’t get to the wiring the way they needed to. And also, compared to ADT, MONI's cost is all right. We’re kind of old so we’re trying to keep up with the technology, but the features in our MONI system are good. We had a backdoor camera put on because that’s the door that we use and most people use, but sometimes, I can’t get the photo.

I am single and a senior and I needed security. A home security system is a level of protection for me. I have three motion sensors, a camera and contacts on all the doors and windows. I added the ring doorbell and that’s an added level of protection. One time, I couldn’t get the window alarm to clear with installing the batteries, so they sent me another part and when I called the technician, he walked me all the way through it to get off my old one, put the new one on and do the testing.

We've had our home security system since we moved in 10 years ago. The reps have all been great. The last thing I called them about was getting the doorbell camera and they were able to upgrade my system for me. The guy who installed the camera came out and told me what he was doing. He was very thorough and he made sure that the internet was working well. He showed me how to use the camera, downloaded the app, and then he showed me how to work it on the phone. I really enjoy the features of my system and the cost of the system was very good. I've been very happy with Brinks Home Automation and I would recommend them.

The home security system from Brinks Home Automation was in the house when we bought it. They had somebody come and hook it up for us. The tech also added a thing for breaking windows. We got everything we need here and everything's working. Overall, the cost is good in relation to the quality of the system. I'd recommend them.

I’ve always had a home security system no matter where I lived. I had Brinks when I was living in Texas and didn't have a problem with them. Then when I moved to South Carolina, Monitronics was the monitoring system. When the contract ran out, I was gonna switch but they said they gave me a half price deal. And so, I’m happy with that, as well as the quality of their security equipment.

Somebody came into my neighborhood and was going door to door. I liked the different options that his security system offered including controlling a lot of things from my smartphone and everything was user-friendly. Moreover, I wanted peace of mind and overall security so I purchased a home security system. However, I had a bunch of issues with the installation of my Brinks system. When the sales representative came door to door, he showed everything the security system could do. He led me to believe that that was what he was installing. And he didn’t give any options on different packages so I thought everything was included.

We were flooded during Hurricane Harvey in September 2017. We are still out of our home as of 4/26/18. I called to cancel service in December. I was not under contract. They told me I could halt my service for 3 months and call them back with an update. They gave me one month credit instead and started the bills coming again for $47.41 a month. So I called again and told them what they had offered me. I chose to cancel the service since I have too much on my plate to deal with an alarm company right now. So they stop service and then billed me $83.83 with late fees. I do not have the time nor energy to fight them. So I will suck it up and send them a check. But their customer service does not keep their word and their service is very expensive as compared to what is available on the open market.

We have not had a contract with Moni for YEARS. We bought our home and signed a contract back in 99 cause that was the security service that the former owners had. We have OLD outdated equipment that is wired to our landline phone. We have never been late paying our bill. Our problem started last year Oct/2017 when our alarm went off. No one from Moni called us to check on us. My wife had to call them. They ran several test on our system and had determined that because we had bundled all our services on our phone line with AT&T. It was interfering with them being able to pick up a signal from our home. So Moni has not been able to monitor us since Oct/2017. They asked us if we wanted to upgrade to cellular which we refused.

This company is by far the WORST company I have EVER had to deal with. They sent a technician to fix a lock on my front door (he was an hour later than the 4 hour window). He talked me into to fixing my controller that had faded. With the new control panel half the lights I had connected no longer worked. After 5 visits, waiting 2 weeks in between calls and no lights; they now tell me to prove they did something wrong and are now blaming me for the problem. They have been awful to deal with and if I want to cancel my contract I can 80% of what is due. I will be cancelling as soon as I can. This has been an expensive nightmare. STAY AWAY from them as an option.

I have been paying for a system that has not worked in over a year and I am unable to cancel the 60-month contract. I do not remember is 60 months. To top it off I do not remember signing anything since my gf at the time set it up. This is ridiculous and it is not worth the money. ADT or COX is a better value. They also raised my rate without a letter or email, so literally I am getting robbed by a security company. I asked for a manager and conveniently she is on break and will call me at some time unknown, So currently I am $48.21 for a system that does not work, I can't log on account, and I get no statement via mail or email. I am thinking of doing a class action lawsuit. I will look online because I am sure someone already created one. I will also copy and paste this post on other site to prevent another person from getting ripped off.

I lived in a manufactured home in 2006 and when I first bought my double-wide, one of the neighbors across the way that worked in the office had gotten ION Company, then they sold it to Monitronics. She sent the guy over and we went over stuff. I said, “Okay.” Brinks was right there to install it. It cost $30 something a month, which was cool. At that point, my kids were having problems. My daughter was always in and out of the hospital. And sometimes I don't get home until 2:00 in the morning. Having the system gave me the security knowing that my alarm was on and if anything happened, Brinks would call.

We had someone install our MONI system and it works great. If we have a blackout that's the only problem. The battery went down but it charged again so everything's fine.

I was going through my email and then I saw Brinks so I thought I’d give them a chance. Plus, some of my people had it in the past too. The rep gave me the rundown of how everything works. He gave me his number and said that if I needed any help, I could give him a call. He helped me out and he went over it a couple of times with me to make sure I got everything right in setting it up. When my kit went off at 2:00 in the morning, their rep called me and asked if everything was all right. They helped me out and it was a pleasant experience. Since installing the device, my wife sleeps better, so she's happy with that. And it also gives her a little peace of mind

I switched to MONI several years ago because they promised rate stability - my former company constantly raised prices. Then this January (with no notice or explanation) my rate increased. I called MONI on 25 January and was told by customer service my rate would be reduced from $40.61 to $38.69. I would get a credit for January/February making my February bill $36.77; and the bill for the months of March - December 2018 would be $38.69. My bill for February was $36.77; March was $38.69; but alas in April my bill was $39.27. I called MONI on 23 April and was told my rate was still $38.69; but a fee had increased which caused my monthly bill to increase to $39.27. So much for the January promise of a $38.69 monthly bill for March through December 2018. I am disappointed - but I now understand what MONI says is not what they do.

We lived in South Carolina until 2015. Our home was monitored by MONI when we sold it Jan, 2015. We cancelled the service. We have been billed for 32.99 monthly ever since. MONI will not resolve the issue fairly. Without any compromise they insist on $1187.64 payment. 1 year to go. We were interested in service where we live now. Our new home has a service we are unhappy with. MONI offered 2 mos. credit even though we have been paying hundreds of dollars for no service. Be careful what you sign because MONI could care less.

MONI was recommended by a friend of mine who was working to remodel a church, and that was the service they had. I then got a business system. It was okay for what it did but MONI couldn't do cameras and smoke alarms for business so I changed provider a month ago. I was paying $50 a month with MONI, which is about what I'm paying for the new one, but the cameras are included. Right now, I'm still having trouble with MONI giving me my final invoice so that I can get it settled.

We just recently moved here and we also had a couple of different security systems in New York where we came from. Brinks is so easy and the equipment is a lot better than what we used to have. Their reps are all fantastic and knowledgeable. I called them a few times because I had a problem with one of the back doors' sensors. We tried doing it remotely and then they sent me a part. I tried doing it and then finally, I just brought in one of the guys. The rep that came in was fantastic as well.

I have now had both and the difference was striking. My SimpliSafe system basically worked, but I was growing frustrated with it and cancelled. The keypad is battery powered and would eat the batteries about every month and a half. The tech support people had me try things that didn't help. When calling tech support, either a person picks up right away or you get a "we are experiencing unusually heavy call volume" message and wait on hold forever. When I left a message to be called back no one ever did. I think that was when I decided to cancel. The equipment works but is very low-end (for ex the keypad has a primitive small LCD display with rubber buttons).

Having a home security system makes my home secure when I leave for a vacation so I purchased one. Brinks had a sales guy who came around and he was friendly and professional. They had someone install the home security system and the guy who came out was good. But the system went bad. It has a low battery so it’s not connected to the call center. I talked to them but they said if someone comes out, they would charge me for that. When I asked why, they said something about five or six years so they shouldn't replace it. I am waiting and if they wouldn't come now, I will switch to another company. If I get a new system right now from a new company, everything is free. So, if they're not coming now, I might as well cancel.

I have had a TERRIBLE experience with MONI. When I first signed up with MONI, I chose them because the local representative, Mark ** in Los Angeles, CA, said that he would by my day-to-day and would always be available to help. When I first had everything installed I asked (twice) if I needed a city permit, as I had a system before and needed one the last time. He said, "No, we will take care of everything." I had my alarm go off while I was traveling, and the cops came, which ended up being a false alarm. Shortly after, a bill of around $400 came from the city. I sent to Mark, he said he and office would take care of and would also make sure permit was filed.

Since we bought the house in 2004, we’ve had ADT. It was outdated and they raised their price every six months. From $32 a month, it went to $44 so I called and complained. They lowered it and they said they were going to keep it at $36 and then they raised it again. Plus, when it broke down, even if they can fix it, they were going to charge a fee to just come to my house to look at it so I told them to cancel, forget it and I called Prolink who was the provider originally before they sold it to MONI.

I have had their service for a while now. Back in early 2015 I fell for the sales guy and got one of the Moni services. It was going well to an extent. The cameras that we received only would work if the alarm would go off. Not a big issue. I sold the house in Jan 2016 and again called Moni to advise them that I was selling the house and my new house already had an alarm system installed. Since the new owners did not want to take over the contract I was stuck with Moni. The Moni tech came out and uninstalled the alarm as well as the AC controller and took the items with him. 2 1/2 years later, I am still being charged each month. I have called Moni customer service and the best that they are able to do is a rate reduction for only 9 months. Now I am paying close to $70.00 a month for a system that I no longer need. Screw this company and run far away. The customer service is a joke. I want out of my contract.

My husband has antique cars and the cars are worth about 30 grand each. My husband and I drive a truck so we're usually gone from home and Brinks notifies me if something goes wrong. A month ago, they called me and said that we had a power failure. The battery was bad so I had my grandson come out and put in new batteries. He's got keys to the house and he's authorized to do that. We've had quite a few power failures out here and they notified me of it and then the alarm comes back on. In terms of the cost in relation to the quality, it was fine but all of sudden, the price went up. It used to be $58 and now, it's $62. But I've been happy with them and they've done a good job. But Brinks is about ready to expire right now and I'm going with Vivint because they handle my solar and I want everything under one settlement.

I did have a nice call with Jacob where he was able to assist me and make my current service with MONI a better experience.

I liked the cameras of Brinks Home Automation and it seemed there was more for the money. It has been two years now since I purchased a security system for my home from them. Six months ago, I had a pleasant experience when I had someone come to change the batteries of my motion camera. I love the features that are offered in my system, but I would like for its cost to be lower.

Back in the early 90’s when I lived in another state, my husband and I’s house got broken into so, 24 hours later, I had a security system and I've had one in every home since then. I live out in the country now and I never had any problems out here, but it's a peace of mind. I got MONI when I moved into this house about four and half years ago. I've used it for years now and I've had no problems.

I have had their service for over ten years and have been trying to cancel the service for the last three weeks. Their first attempt is trying to convince you to stay when you said no I don't have a need for an alarm system, first two times they hung up on me. The third attempt I was on the phone for 43 minutes to talk to someone and when I did I was told to expect an email from them and sign and return it. That email never came. I kept calling.

MONI came to the house in the summertime and they kept going around, asking people to join. They sat with us for a long time and the young guy was willing to work with us and give us what we wanted. He explained things and threw in couple of extra remotes. At that time we had ADT who had not upgraded their equipment so the stuff that MONI offered us seemed way on the top and that was why we changed. We hadn't seen that feature going through the cellphone because in the past, cell phone lines would be cutting most often and you couldn't inform anyone about anything happening to you. But MONI's system was not with the landline but through the cell phone and we didn't have that with ADT. Then later, ADT came back but it was too late because I'd preferred to go and skipped ADT since I always had that.

I am active duty military and purchased a house in GA, when I was approached by a salesperson about Moni Alarm service. I fell for the pitch and let them install it into my house. I stayed there for 2 years and got stationed in Louisiana. I contacted them and received an email as to where to send my orders to cancel my service. I sent my orders on numerous occasions over the past 8 months, and have dealt with the crappiest of people trying to resolve this.

I have had Monitronics for over five years and my interactions with their customer service team have been excellent. We have three doors and each door has a different key. I have one door when I go in and out, but the other two are not in the system yet. Sometimes, I forget my other keys inside so I call Monitronics to let them know because if I go to a different door, the other one would come on. Previously, I called them because the battery was low and the alarm was coming on. Most times when I speak with somebody, I do so in Spanish. And all people I spoke with were excellent with me. If I had any questions, they answered and gave me all information I needed. We have a good sense of security and a good experience with MONI.

MONI's field representatives came by and offered me more than what other companies do for the same price. They were courteous, quick, and knew what they were doing. I also spoke with their customer service reps on the phone. They answered my questions and took care of my problem. I just needed a new key fob and they had one sent out. The installers did a good job, too. My neighbor was getting a system and the representative came and I hadn't programmed the key fob and he took care of it for me. He had a little bit of difficulty because it was a different system than he's used to but he did all the calling and took care of it so I didn't have to. I live alone and I've gotten my home security system for protection of the house. I'd tell my friends that it's good to have a home system. It would help with their sense of security especially if they live alone.

This company uses a series of "failed" steps to continue to bill the customer when the customer chooses to stop or change services. I sent a certified letter on March 1 to discontinue my services. They debited my bank account early for the next month's services then sent a letter stating that I would need to call and visit a website to cancel. When I called, I was given a link to sign a cancellation document. The link was broken and did not work. I had to call again and was told they would send another. The "resend" never came.

Current customer who is very displeased with service. Long wait time to get anyone on phone unless you're making a payment. Contract is 3 years. If you are a quality company you shouldn't need a contract. Your customers will stay with you.

The Brinks reps are doing great. I call them when I need to change a battery or I need to change my codes sometimes because I can’t remember how. They’re very quick to get in touch with me or my neighbors when the alarm goes off. And they’re quick to answer any of my questions in a way that I can understand them. They’re also very easy to talk to and they are very concise when I’m needing instructions about the panel. Plus I'm very happy with the price. They’ve only come out one time to change out the security panel, and it was very quick and easy. They did it on a Saturday so I didn’t have to miss work. They explained everything they were doing and they finished the job quickly. They set off the alarm and the police actually came out. They talked to the police and explained what they were doing. Everything was fine and it was a good experience.

I bought my system over 5 years ago and they have never updated it. The idiot that installed it put the wire right next to our mail slot where anyone with a small hand can reach through and cut the wires. This company does not care about your safety. Canceling has been an even worse experience. When I called the first time they never sent the cancellation documents needed. It wasn’t until I filled a complaint with BBB that they sent me the cancellation email.

We live out in the country and burglary was going on in different places around and close to us, and we're in and out of our house, so we needed a security system. When you buy from Brinks Home Automation, you don't get in line. We got the Code 3 system from them several years ago and we've been happy with it, although it went off one time. Its performance has been good and we're satisfied with it. The features offered in our system are fine. We've been satisfied with the customer service. Our alarm system automatically started beeping six times, but Brinks got this straightened out.

Enter into a contract with this company at your own risk!!! You are crazy to use them! I for some stupid reason agreed to a lengthy contract a couple years ago... from a sales guy that was too good to be true. My parents even got one of their systems on their house. No real problems for first year then we decided to remodel and tried to call Moni numerous times for options as we were "gutting" the house and moving out for approx. one year. I hoped to "suspend" the service until we moved back into house instead of paying for alarm system that wasn't even hooked up. Got no real response from them on first few tries and then finally got someone who supposedly checked in to any options for us and he stated there was no way to suspend the service while we remodeled.

I have an alert pendant that I'm supposed to be wearing and it's only good for 25 meters away from home, which is pretty useless 'cause you can't even take a walk and have it on. Also, my equipment is getting worn so I can't read it anymore. I spoke to somebody a month ago and he wanted $85 to get new buzzes, which sounds ridiculous. But overall, I've been fairly pleased with MONI.

I feel more secure with the security system because because I live in a corner and my house is more exposed. It costs me $53 a month and I've had the system for 10 years. That's a big investment but it's worth it. I feel like it's worked for me and I would recommend a system particularly if someone's living out alone or living in a corner because the corners have a higher rate of break-ins than a house in the middle.

Moni purchased our security company and has been monitoring our alarm system for a long time (years). The issues are finally to the point that I feel UNSAFE with them monitoring my home. The system is connected to our smoke detectors. We had a small fire recently in the home and the smoke detectors didn't even go off and no one was notified. I haven't been able to contact anyone at the company to look at the problem or even return my call.

I've been with MONI for five years now. The first time I met with a rep, the interaction was very professional. He told me the different bundles so it was easy to get the right one that I needed. Then, the installation went well. We had a guy come out of Amarillo. When he got to the house, he introduced himself. He was very professional. He showed me step by step what he was going to do and did it. Then he guided me through putting in our own code and told me about the panic code. I thought it would be harder because I've never had a security system before but he made it very easy. MONI charged me a fair cost. I don't have the greatest bundle, but I get something equivalent to what I pay.

We got a home security system from Brinks because we do not have a good neighbor down here. Moreover, we have the cars on the side of the road up here and I have a motorcycle in the back with my Ram and a Bronco so I want to get everything clear down here, especially with a family because I'm working nights. I have my daughter and my wife. However, another company offered me something cheap so I changed. But in the long run, I decided to go back to Brinks because they have everything. And they gave me a good service.

MONI offered free installation and we took advantage of that. The reps seemed good to me and the quality of the equipment and performance of the system are okay. We have only the alarm, and their monthly fee is pretty normal. But they increase the monthly rates premium amount without notifying me and I don’t like that. I let them know that, but it doesn’t do any good. As soon as our contract is up, we’re going to cancel it. I’m dissatisfied and I wouldn’t recommend them.

Right now MONI is okay, but there have been a couple of times that it went off and I didn’t get alerted. But it could have been my fault because as I went to my smartphone, I saw that they sent me emails and messages. I was gonna get cameras from them and they came out yesterday, but I wasn’t satisfied with their cameras so I’m looking for another company to get cameras from. But I like the alarm system and I’m satisfied with it so far. The smartphone feature is also good because I used it when I was out of town. I would recommend them.

MONI is there when you need them, and if you have an issue, you call them and they are there to fix it right then and there. They have helped me pay my bill, connect and troubleshoot service. Their customer service is great. They're very polite and they help you in any way they can.

We moved back in December and contacted Moni security several times to cancel our service. We was with them several years and anytime our alarm system went off nobody ever contacted us. They are still taking a payment monthly from our bank. Would never recommend this company. ADT is much better.

Cancelling My Account After 5 Years - MONI has terrible customer service when canceling an account. I am moving and wanted to stop the service and called on a Monday. I was told I would receive an email in 24-48 hours to allow me to cancel the service. It did not arrive. I called again on Wednesday and was assured the email would arrive the following day by 10:51 am. It did not arrive. I called again on Thursday and was told by calling it automatically cancelled my Wednesday email, so again it would be 24-48 hours before I received an email. Total run-around. No supervisor, no way to improve "the service." What a miserable way to do business. Terrible, terrible customer service. They should be ashamed.

There are a lot of rivalries here in Puerto Rico and the crime rate is astronomical because the economy is so bad, and I chose to put a security system through MONI in the house for all the doors mainly for protection. The installation of the system was done by ACT. Every time I call them, their reps are very polite and prompt to answer any issues that I might encounter. If I have any issues locally, they have technicians that they will send to correct whatever issue I may have.

So I've had MONI Security for years, when 2 of my door sensors went bad they wanted to charge me to fix them, so I decided to cancel. Their cancellation process is almost impossible and they make it that way on purpose. DO NOT sign up with any service with this company, go through DAY or Comcast or anyone else for that matter. It's been two weeks going back and forth and still no cancellation. So now I have to go change my bank account due to this. Save yourself the headache and go elsewhere, this company is no good!!!

If I could do a zero star or negative star review, I would. This company endorses salespeople who lie and will tell you whatever they need to for you to buy their product. We bought this worthless system 3 years ago and asked their salesperson several times if there was a contract or cancellation fee- he said no. A year and a half later we call to cancel due to losing my job and WOW- AMAZING, 5 year contract. We request a copy of the contract- it takes 30+ days to actually get to us. The signatures were forged, neither one was mine nor my wife's.

Several years ago, my brother was selling for MONI Security as a summer sales job while he was in school. After someone tried to break into our house at 3:00 in the morning, we contacted my brother and got the system. The fact that my brother was selling for MONI made us able to ask a bunch of questions and I felt my brother would give me a more honest answer than a regular salesman would. In that way, when we asked him about things, we got the information we felt like we needed and that was the determining factor for us.

MONI has always been there for me. I had talked with their customer service about sending the alarm certificate to send to my insurance company, and the rep was really nice. I also contacted them for an alarm system check and I asked the rep for a new sign, since mine was looking bad. They curled backward for being out in the sun for so long and I asked the rep if it would cost anything and she said that she would let me have the signs as compliments. She just asked me how many I needed and said that there wouldn’t be any charge. I told her that I needed the one in the front and another one in the back, but I only received one. I then called them and the guy said that the previous rep only put one down, but he said that it was no problem and he sent me another one at no charge. If anybody asks me about MONI, I will tell them that I have always been pleased, and I feel safe and secure with them.

I've had Moni for several years. At the end of 2017 my husband and I renewed our contract in order to update the antiquated system and install the doorbell camera. All was well up until the camera stopped working. It has been over 1 month and Moni continues to blame the manufacturers of the doorbell camera and have not fixed the problem. I'm now stuck with a product that doesn't work and a new contract that I don't want since I only renewed for the camera. Go with ADT or a security company with more reliable products. I'll be filing BBB reports soon.

I liked MONI’s price and the services that they have plus, when I started with them, they offered me more sensors. They were offering certain ones and they added two extra ones so that convinced me. It’s a company that really works or care about their customers. There was a time when the alarm was going off with no reason. They checked everything and said it was the batteries. We changed the ones they told us and we got all that fixed with their help over the phone. When we moved to another house, they came and installed it and we did another contract. They upgraded the panel to a newer one and put a few more sensors. They explained everything and I feel more confident with more protection.

I am 72 years old, disabled in a wheelchair on a fixed 830.00 a month. I signed a 2 year contract. After 2 yrs. they continued removing payments. When I called, they said, "No. No. You have a 3 year contract..." When I told them I wanted to cancel, they said there was nothing they could do, but they offered me a lower price on what I thought was the remainder of my unwanted third year. Two months later, they sent me a letter for verbally agreeing to a fourth year. I'm old but I'm not dumb. I read on the website "pissedconsumer.com" lots of folks, got deceived the same way. I would like all my third year payments returned and the phony 4th year canceled... Date installed 5/19/15.

The Moni installer was accommodating with my schedule and did it in the late evening as I was working and I had stuff going on in the daytime. I already had a system in there but I haven’t used it and they thought of combining the system that I had already with the new system, which worked out. I like that their customer service reps call right away. I'm paying $54 for this. When I’m gone, I feel a bit more secure. I don’t always click it on but I needed to put it on. It lets me know if anybody opens any door especially because I have a monitor, which is from my old system. It helps if somebody tries to come up and get up in the house. I will recommend Moni Home Automation.

I am so disturbed by lack of understanding for their customer service team. I have been a customer with MONI since 2005. I moved and signed a 36 month contract in May of 2016. My bill went into default (just due to some life challenges in 2017). Once I paid off my bill I called MONI back to reactivate my services since they were not monitoring due to lack of payment. I just found out that when I reactivated my account that 12 months was added onto my already 36 month contract. I would have never done this. I listened to the call and not once did the customer service agent state that this was an extension of my contract. He stated that the term of my contract was 12 months and that is what I took it as. But, I guess I was wrong.

We bought the home from someone else and they already had MONI Security installed, so we inherited it. The previous homeowners spoke very highly of MONI that's why we just continued with the contract. We have been in the home for three years now and we had a very good experience with MONI Security. We had one issue, unbeknownst to us, where the camera ran on regular batteries, so we were getting a beeping sound. And then, I called them up and they had someone within 24 to 48 hours come in, and took a look at everything and gave us some practical tips on how to maintain the system.

MONI was recommended by my son. I spoke with their CS one time because the alarm went off but it was nothing and I had to tell them that it was not a real alarm. Their reps were very good and they are all so courteous and nice to me. Also, when their techs installed the alarm, they were very nice to me. It's an excellent service and they are always caring for us when the alarm goes off. They're always prepared to help us.

MONI's home security service has been very good. One of their agents came and explained the service. I liked it better than what I already had so, I switched. The installation went very nicely and I like that the security system has a remote control gadget that allows me to turn the alarm on and off outside or wherever. I could also use it to call the police and to report any medical emergencies I might have. My other service did not have that. Plus, they put the alarm in an additional place where it was not put by my other service before. Moni's price is a little bit more than what I was paying before but it is a good service to have. They do everything they say that they are going to do and I feel more secure now.

MONI's installers came and got the job finished, but they left one of the sensors off the window. Getting through the customer service team is easy and there wasn’t a lot of hassle. Since the installation, I feel a lot more secure with an alarm system.

I am extremely pleased with MONI Home Security. Recently, we lost our access to our TV programs, the black box behind the TV crumped out. We had lost power for our regular telephone line, in addition to the antenna function for the TV. It took about two days for the phone company to get somebody out to do a repair job. And while he was in the middle of it, I realized that if we haven't had phone service, then what's happening with our security system? So I called Moni and they told me that they don't deal with landline phones. They have our portable phones so if we lose our line with the phone company, we still have our protection with MONI and that was extremely good.

My March 2018 bill arrived from MONI and included within it was a new Cost Recovery Fee. No prior notice either by mail or electronically was provided prior to the fee being assessed and forevermore. When I contacted MONI billing services about this fee and lack of notice, two things occurred. First, the reps I spoke to were unable to provide a definition of what the fee was (I had to go to Google and run a search to learn what it is). Second, they failed to provide information as to why there wasn't an official "notice" provided to its current customer base. I should not have been surprised. MONI characteristically raises its monthly charge by 5 percent annually but never provides advance notice.

Would give NEGATIVE 5 STARS if possible!!! Zero customer service and system junk!!! Can't get a hold of a person unless new customer - no customer service phone number that doesn't require you to be on hold for hours (literally HOURS without speaking to a live person). If there is an issue with billing/equipment, NO SKILLED REPAIR TECHNICIANS & HOURS ON HOLD TO TRY TO GET A LIVE PERSON (Who will transfer you to someone else which puts you in the infinite HOLD cue!!) We are a business and if this is the way we conducted our business our doors would have been closed years ago! No wonder they keep changing their name!!!

I've had MONI for several years and my system works great. I've tried a good at setting my alarm but I've set it off a few times. I have to usually get it reset before they call anybody. One time I set it off, I didn't have my cell phone so they didn't get the alert for a little bit. I got up before the police got here. But I only had one malfunction and they've responded when they should.

I was with Brinks/AT&T for about 30 years and then I got MONI and my experience has been good. The only difference is that MONI is wireless. Now my only problem with MONI is with the doorbell that they installed. It worked for a while and then it stopped. My wife spoke with them recently trying to figure it out and they said it didn’t have enough something on the internet. But other than that I'm happy and satisfied.

I live by myself and I need security. MONI put in the security system years ago. I turn it on at night and turn it off in the morning. Last month, I called and talked to someone because I needed proof for my insurance that MONI is still monitoring my security. They emailed me a letter to give to the insurance company. With MONI, I feel more secure because if anybody comes to the door, the system is gonna let me know.

MONI came by doing house checks and they talked to me about the system and what they provide. The reps have been very helpful, knowledgeable and courteous. The service they have provided was straightforward and they gave me everything. I wanted a keypad for my walls and they gave me two of those. They set everything up and everything works good. A weak battery went out the other day so I called customer service. The rep told me where to look for the battery and I went to get another one and put it in. I called back and told them everything was fine. He checked the system and everything worked perfect ever since.

After balancing my checkbook the week of Feb.19 I again saw that Monitronics raised my price. I was mad and decided I had enough and I was going to look into a new service. I called in ADT and had that installed 2/23. There is no way to contact Monitronics over the weekend and my install wasn't done until 9pm on 2/23 so I had to wait until Monday to call and cancel my service.

I saw someone else with MONI and I said I was going to try it out. Last time, when I asked them why my alarm was beeping, they walked me through it over the phone so I was pleased.

Moni Home Security's system is direct to the Police Department and the police are not connected to the phone or any wiring in the house. However, I'm pissed off that I have to pay $50 to the city of Richmond Police Department for the alarm when there's a false alarm. They sent me a very intimidating letter saying that MONI sent them information about it and that if I didn't pay the $50 in 30 days, they were going to send a collecting agency. I've been with Moni for five years and I've never had to do this. They've never had a false alarm with me.

The security system was introduced to me through my extended home warranty situation and it sounded like a good deal when it was presented to me. I had ADT before but I prefer MONI. My experience with MONI is good so far. They have a quicker response time, more equipment was accessible to me for the same amount of money, and it was more updated. The person that installed the system was very good and very professional. He ended up pointing out some things to me that needed updating. I haven't been able to find a battery to replace the battery that has not been working and the reps told me where I should find it, but I haven't been able to find it nor were they able to furnish me with the battery.

I had Pinnacle then I got transferred when Pinnacle was sold to MONI Security. I stayed with them because I didn't want the hassle of looking for somebody else. One time, the sensors on the doors weren’t working right so they had to come and replace them. But we had to make an appointment and I had to wait for a week for them to come and fix it since they had to come from out-of-town. Also, I've had the box changed twice already and MONI's only downfall is that they offer the security cameras but it's extra and pricey. We have to purchase the merchandise and cannot rent or upgrade and pay a little bit more. They should have offered it from the very beginning. Still, having MONI Security is a good investment.

MONI Home Security is good and I like it. The system that was installed might be a bit different and I noticed some changes. When I first got the alarm system, you could hear it in the house going off. But now when it goes off you just hear it when you’re close to the window or the door. You can hear it outside going off, but you can’t hear it inside so I need to talk to somebody. But when I had a couple of salesmen trying to make me switch over I just told them I was gonna to stay with the one I got.

I’ve been working with MONI Security for about four years already so I just elected to continue the service and move up to another location as well. I had a very positive interaction with their reps. They took care of me. I had no issues. The process was expedient, quick and simple as simple goes. The installer was really cool. My MONI Security package includes the displays. In one location it was motion plus sensors while it was just new displays in another. Besides having the head-up and having enough guns to ward off an army I’m good with the security since the installation.

I'd signed a 3 year contract with this company on September 2012. My contract ended on September 2015. I was on a month to month service from September 2015 to March 2016. On March 22nd of 2016 I signed another contract for 2 years with them. This means that my contract should end on March of 2018. I called them today and was told that I still have another 24 months until my contract ends. Very dishonest company.

We signed a contract with MONI Security to comply with our insurance needs (fire monitoring). We sold the house a year after and were told they could not service the new location. We spent some time with their customer service on the phone and they told us our account was on hold until we either bought a new house or needed it at a different address. 6 months later, they called us to say we owed them 6 months worth of service, which they never actually did anything for (since the new house could not be serviced).

I had a home built in a new community and it was suggested that MONI Security would be a good agency to use. The installers came, installed the system, and showed me how to operate it. I spoke with their customer representatives when we were getting the system installed and our transaction went well. I am happy with MONI’s service. My last bill indicated that something was going up a little but it wasn’t a lot. I just wonder why but not to the degree that I wanted to call.

I wanted a home security system and got MONI after seeing their advertisement. Over the last few months, I had some problems with the sensors so I called them. The tech came and he was nice. It didn't take him that long to install the stuff and then he left. Everything works perfect. We use it every time we leave the house and we turn it on using the phone. Also, we're able to control our thermostat using the smartphone so we're happy with MONI. However, I have seen advertisements from AT&T offering $29 a month so I asked my wife why we're paying $50 a month with MONI Security. There is no sense in spending $50 a month versus $30 a month and I know that I'm on a contract.

My aunt uses MONI Security and she likes them. Plus we had come from a house where we got robbed and by purchasing a security system, we felt safe. The salesperson came out right away and the equipment has good quality. It's not bulky or ugly and it works great. The features are cool too. I like them. I can control the thermostat and I can call the fire department or the ambulance. All the sensors connect too. But we live close to the Air Force base and the jets go over our house so the only thing that sucks is that sets off the glass break sensor if they simply shake.

MONI's service has been fantastic. However, I have to pay $56 monthly, which could be lower. But I'm happy and very satisfied with them.

We contracted with Vision Security and Security Networks in November 6, 2013 for a security system. We were billed by Security Networks (even though Monitronics had already purchased the company. All of a sudden, our monthly payments increased several times since September 2016 without any notice from the company. The increase only showed on our bank statements. I called and was told that there will be increases but we would be notified. There were increases in March and October of 2017 for a total of over $6.00 per month, but we were never notified. We are on Social Security and this is one expense that we can no longer afford. Our decision was based on the facts that they did not ever respond to us when the alarm did go off.

I feel safer with a security system when I’m home and when I’m away. MONI’s service has been better than my previous service provider. Whenever I call they respond and assist me and walk me through the process to see what’s wrong in the system. They find a solution and help you and guide you through the process to find a solution. They are also a little cheaper than the other companies and it’s in line with what others offered. It’s a good deal.

MONI is a replacement security system from what I had previously. It gives me better coverage of my house, and my family feels secure when we are away or at home. I have cameras all the way around the house and so far, it has been good. The video quality is very good too. I had an issue with the batteries that went in on one unit but MONI fixed everything for me.

I needed a security system because I live alone. MONI Security was advertising and at the time the price was right for me so I decided to go with them. I wanted to have the fees come out of my account but I changed that because when the prices of their service increased, they didn't notify me. So, I took that privilege from them and their reps changed it like I asked and they were nice. I got the security feature where you input a pin on the front door to unlock it and I was charged extra for that. That wasn't satisfying with me because I could have gone to Lowe's and got that. I told them that and they said that Lowe's will be more expensive than theirs.

I have been working with Alliance Security. I didn't know that it wasn't MONI Security until it was installed and I was looking at the contract. I found that MONI is like the mother of Alliance. Anyway, my security system is working fine and I'm glad I have it. I have the alert system if anything should happen and I have cameras and alarms on all my doors. I used XFINITY but I like MONI or Alliance best because it was cheaper and it had more cameras to offer. Going through Alliance is probably costing me more but it's okay. I have another year on this contract and I've decided I'm going straight to MONI from now on.

I signed up for a security system, Northwest, back in 2014. Then some guy interested me in squishing my services or buying-out in 2015 so I switched to Monitronics. I had a $600 payoff for something and I wasn’t aware of it. Prior to that, a guy had talked me into switching to Monitronics and said he’d pay out the contract from the other guy, but he never paid me. So I signed up with him and the next thing I know I got switched again to another company, still with Monitronics, and I paid $600 or something for breaking contract with Monitronics even though I stayed with them. It didn’t make sense because I broke the contract but I was with the same company. I got taken advantage of and I didn’t know what was taking place. I thought it was a totally different company but the service was still provided by Monitronics.

We've had MONI for a long time now. The times the alarm has gone off, their response time has been excellent. I'm very satisfied with what they have done.

Moni Home Security had a special that was $75 for the whole house when I signed up with them. When the system was installed, my interactions with their installer were great. There was a deactivated alarm system in the house when we moved here and a gentleman came out and installed all new sensors. I’ve also called customer service a few times to see if they could lower our bill and they’ve been helpful and lowered the monitoring fee. Whenever I’ve called with a concern, they’ve been really quick to deal with it.

This alarm system is so horrible there so many glitches. It's even so bad when the person who hooked it up offered to give me $100 just to sign up and I said okay! Sold my home and have been trying to disconnect service for 2 weeks now. They keep telling me that they're going to send me an e-mail they're going to disconnect. They don't do anything. This company is horrible. Stay far far away.