Brinks Home Security Reviews

I started out with one company. They traded it over to another company, and this last trade was Brinks. The customer service has been good. It's the same equipment and it's functioning great. If possible, I wish there are more discounts.

We were signed up with Monitronics and we haven't had anything done to our alarm system for years. It was trouble-free and then, we had a couple of sensors that failed because they were beyond their expiration. When I called the number, I found out that Brinks had bought that company so I arranged for a service call to have that sensor changed and to update the system. When getting ahold of customer service, the wait times are way too long. I was on probably hold for 20 minutes on the main number and they annoy the heck out of you by constantly playing the same message about going down their portal and emailing or texting them. I'm 73 years old and I've tried to tell companies a hundred times that older people do not want to do all that. We can but that's not how we were raised.

We installed our Brinks system ourselves. It worked fine. We had someone recently because we were having trouble with two of the pads at entranceways into the house. So we had called to have someone come, and he did come about a week or so ago. Because we had switched from one company to Brinks, there were some things that were different that we did not know about. So, he explained things. He updated a couple things on my phone so I was getting notifications that I wasn't getting because of the switch. He was great.

The company originally contacted me and they installed the system. They sold it to Brinks and the transition was pretty smooth. Brinks did the same system and just upgraded the cards.

Some guys came to my house and they got me to get Brinks. It works pretty good. The only problem I got is the chime. The box is not connected because they told me I gotta buy a low-voltage one. I did buy it and it doesn't work. The push button works but maybe the box is disconnected because it doesn’t work. I talked with the customer service team, and it seems like they don't know which one is the right one. But they're great people. Every time I call them, they're really nice. Overall, Brinks is a great product. I like it.

My original security service was switched to Brinks Home security and I did not have any issues with the alarm service; however, the billing and customer service have been a nightmare to handle. I have been out of contract for years now with my alarm and when the pandemic went down my family was no longer able to afford an alarm system. Brinks continues to bill me, when I got around to calling Brinks to cancel my service in August, Brinks said I would get a cancellation email. I never received that email. I received billing emails and "sorry you are leaving us" emails but never an email to cancel my service and e-sign it.

I got the security system to feel safer when I'm gone. Many times, I go away on weekends and I have no one to protect my property. I have been with the company for probably 15 years. Originally, it was Protect America when I started. I would not recommend Protect America because of the experience I had. Now Brinks has taken over that and it remains to be seen what we'll go for. If I have good service, I'll probably be willing to stay with them. Recently, I was a little bit disillusioned with it because I wanted to fix a sensor on my door. I spent about three hours with a technician on the phone but I couldn't do it. I said I needed somebody who could come and give me some hand because I didn't want to go through it again. They said they couldn't do that and they'd just send me another sensor. I said I didn't want that and I would rather change companies.

If I could give this company zero stars I would. I purchased a complete security system for my remote cabin in the high California mountains back in March. I was assured by the salesman that it would work in the area. Because of Covid 19 I was not able to travel the four hours to install the system until July. As I suspected the system did not have any service when I tried to install it. When I called customer service to return the system I was told that the return window has closed. I installed the system in my home here in Las Vegas. The high dollar equipment is cheap. The batteries were all dead in the sensors when I installed them. It takes 30 minutes to get a actual person on the phone. Do yourself a favor. Avoid this company.

Brinks did an excellent job and so far, everything’s working. They got better quality service. The other ones are all analogs and this one’s completely digital. So far, I’m satisfied with the service. I appreciate it.

My company was bought out by Brinks and they were a little more professional. I had to have a repair done. The technician was great. I really appreciated him explaining everything to me. It gave me confidence in the switchover, which, coming from MONI was definitely a step up. There were some challenges on the equipment like my doorbell kept going off because of the wind, but not anything that I couldn't handle. The way it all works with the apps is pretty cool.

BE WARNED!! All they want is to rope you into a contract! And you better not have any plans of moving during that contract or you will get forced into another contract! Customer service is not truthful and will tell you anything just to get you to sign another commitment. This is my second experience with this company's unethical practices. The first time we moved bc we are military and that’s what we do, I was told not to take equipment. They would provide that at the new location. They left out the important detail that we would then be locked in for 5 years!!

We just moved into our house and we were looking for a security system. A guy stopped by and told us all the good stuff about Brinks. Another guy came by after and he was pretty cool so we ended up getting the system. The installers explained how to work everything and where everything was at. It's just that sometimes when we use the app, it takes a while to show up the doorbell camera. When someone rings our doorbell and I'm in another room and my wife's in another room, we try to check the camera at the same time, and it never comes up. It's connected directly to the internet so I couldn't see why there would be a delay.

I like the system. I've got the app where I can check to see if the alarm is on or off. I had some trouble with the alarm on the back door. It kept falling down, and it showed my door open, as well as the front door a couple of times. I contacted Brinks and the rep wanted me to fix it myself. I just stuck it back up in there the next day and so forth. Everything is going pretty good now.

I was pricing around, and Brinks was the most reasonable. Everything has been good with customer service. I've recommended several people to Brinks.

I switched from ADT several years ago because they had gone up so high. When I went with Monitronics, I got a good rate because I signed up for five years. Then I've signed up with Brinks this time for three years, and I paid 22.69 a month. This system is a little bit easier to operate. The people put a new panel in the other day for me and it's more like a little small tablet. It's working out well if I can just remember to turn it off before I open the door. One time, I called customer service to let them know I'd already lost the key fob for the alarm system. They are sending that to me. I’ve also called Technical and I've always had good service.

My recent experience using Brinks has been the nicest because I got results and their rep gave me information. The service was needed because I couldn't figure things out and the alarm kept on going off and some other things. It worked out really good. It feels a lot better now that things are fixed. There are some things we can do on our own to set things up, but sending someone over to kind of fix things was really great. With Brinks, I feel better and I can sleep better at night and I've got my little squares in my hand. If needed, I can press the button.

Brinks came out to fix our system the other day because the ones that were wired from Monitronics were already no good. So, they replaced them and made it wireless. The tech was very nice. He was excellent and I give him 100 out of 100. We're very happy with Brinks. It's a good monitoring system. We haven't had any problems with it being monitored. We wanted to get cameras and I asked the other guy if they could call us about it because ours is not working anymore.

I was already with Monitronics before. I have an old system and I wanted to upgrade it. This second go-round was not as great as the first, once the equipment got in. The associate that I spoke to when we were trying to get the second panel, didn't know how to upgrade it 'cause they couldn't install the doorbell camera. The installers said that they would have the doorbell camera switch to the second monitor. In my old system, I had a second monitor in the bedroom where my second keypad's in there as well. The associate couldn't grasp that concept to get it replaced. But it worked out. I got the second monitor, although I need the second keypad installed in the bedroom. It was overnighted to me and I need to schedule the install. Overall, it was good.

The tech from Brinks resolved all my issues. It was a great experience. I'm very satisfied.

I called Brinks and they came out and put the system in. But the reaction time that I was getting for the doorbell is not acceptable. Delivery people would come up, drop the package off, and be gone, and I wouldn't get anything. I'd go outside and there's a package sitting on my front door. So, they adjusted the sensitivity. And it really hasn't gotten any better as far as when it alerts me, but it does alert. I got a tree that's in front of my thing, and when the wind blows, it goes off constantly. But that's something that's moving right there.

Brinks has been awesome! They call so quickly when the alarm goes off to make sure everything is good. I have peace of mind knowing Brinks is looking out for us! I would highly recommend to anyone looking for secure for their home.

I'm very pleased with Brinks. I have the fire detector and the things on the door, and everything is fine. It is a great company.

I purchased Brinks just for security. They were awesome and took care of me.

The people had Brinks here. I just took over the account. I needed upgrade and the tech was very helpful. He was great.

They do a good job monitoring BUT if you need any kind of help with hardware or service be prepared for deceit and ineptitude. They couldn't fix our integrated camera system but still expected us to pay the full monthly fee. When a rep called they offered to lower the price. We weren't happy about having useless cameras but we thought this was at least SOMETHING... Here is where you cannot trust Brinks. AT NO POINT WAS IT DISCUSSED WITH US THAT THEY WERE CHANGING THE LENGTH OF OUR CONTRACT. Only that they were emailing us the new lower monthly fee.

I transferred my Brinks system to my new location. The techs were very professional. They gave me full details and answered my questions. My rep also walked me through updating my information. This system works for me. It is very easy to manipulate. Getting an appointment to move my system from one location to the next took a little while because of COVID. For a time, I didn't have any security system attached to my home and I felt a little open. Now that I have Brinks, I feel a lot more secure.

The representative was very good and the installation went very smoothly. When we contacted customer service, they were very helpful and got the thing resolved very quickly. Since having the system, we now know who comes in our house when we're not there. I like the app. It's very handy. At the moment, we're very pleased with Brinks.

I'm happy with Brinks. When they came and put a new sensor up, they were very polite and checked out everything. I have had no problems since. Their sensors are better than the old ones.

I called Brinks to have a tech come out and look at my sky door bell.. I had the old style sky doorbell and there was a recall on it. The Brinks tech replaced the door bell with a new style sky door bell at no cost to me. Door bell has been working with out issue since.

Was pleased with customer service. Will recommend any one. Have before. The customer service rep was very pleasant to speak with and very patience. That's the kind of service anyone will be pleased with. If you want your security to be taken care of Brinks is the one.

I've used my Brinks system for so long and it has been pretty easy for me. I'm satisfied with it. Also, I've had good experiences with their reps.

I had a problem, the people came out, and they just automatically upgraded the system. They were very efficient and courteous. It was very easy. Overall, I'm very satisfied.

Everything is going great. We had a little issue when one of the sensors wasn't working and they sent somebody else to fix it. They were fantastic. We love all the features.

Called to set appt last week for repair of alarm system since Nov. 9th, Battery died, alarm system down. Called customer service to set appt. Earliest available appt. for repair service was for Nov. 25th, 2020, 1-5pm. Job# **.

I requested Brinks to check the system. They came and told me everything was okay. But I thought that they were going to do a very comprehensive check. Since I opened the account, I had to call the company several times for several malfunctions. Usually, I'd contact them because I was getting a low battery warning, and my front door was not connecting. They told me that I had to replace the battery myself. I did that but it was not the battery, it was something else. It's got to be with the main battery from the alarm system, from the control. I was having a front door alarm and a low battery on the controller.

Their reps were good. They were very nice. They updated my system and a nice young guy got it all done. He was an all right guy. The system is working okay.

I was transferred to this company.. from my previous company: Protect America.. who.. despite high pricing never had me waiting that long. I was asking what deal they give me if I renew contract. for 3 years.. I kept getting everything but nothing.. I was told all I can get free was 3 sensors.. I needed 7.. If I wanted 7.. I would have to pay more!! I was told to call on Monday.. that it would be fixed they would give me 7 sensors. No cost for renewing my contract for 3 years. Well.. calling Monday.. and they put me on hold. Never answered.. had to go back to work. Get ready to wait forever if you need help..

The tech arrived on time and was courteous. He was very knowledgeable about the system. He thoroughly went over all sensors to ensure they were operating. He explained all of the features and helped me understand what changes would occur. The only area of constructive feedback is that I did have to ask him to wear a mask. He promptly put it on and wore it the entire time he was inside the home.

Out of all the years of having home security, Ryan was the best one yet. He was very timely, thorough, and polite. He was very educated on literally everything. He checked all of my door and window sensors before he left to make sure everything was working properly after installing cameras. No one else has ever done that. Best service by far!

App. Were trying to use the Brink App to use my alarm & other equipment; but, we're difficult to access than I had expected and I could not fully use what part of App I were used to for input, or, of my previous App experience on another device. Couldn't figure out why? I had a few contacts with Technical Support and though I'd like to report; both Reps seemed very-helpful and gave all they could to win over the issue; which I want to say.

I've had several security systems before I got to Brinks. Monitronics was the one that took over the provider that I had before. But they didn't replace all the window things. One of the guys told me, that they don't have to replace them all the time. But they wanted me to pay $50 for something that I couldn't have had to replace. I was having a problem in my master bedroom so they came out and replaced that. The guy said he would replace it for $20. But I told him that I was not paying him since Brinks told me that he would come out and fix all this.

A representative walked up and they told me all the things about their system. It was really great and it really fit all my needs. When I explained that it didn't fit into my budget, they made it work, and now, I have them. I haven't had any trouble with the system at all. I went on vacation, and I called them. They told me I could have somebody else's number set up as the emergency contact, and they made it really easy. I feel really safe. They explained everything in the way that I can understand. I’m 50 and sometimes these things are not super easy for me to integrate into my life. Sometimes I don't get technology as easy as other people. I love Brinks. Their call center people are easy to talk to and they answer all my questions. They're great.

I have only been a customer of Brinks for a a short time. They recently bought out the company I had been with for about 20 years. I have been very pleased with the customer service I've received so far and highly recommend Brinks to anyone looking for home security.

The salesman for Brinks told me that they were a part of ADT so I switched. Only to find out after the contract was signed that Brinks and ADT are no longer the same company. I was lied to and when my two year contract is up I will go back to ADT. People deserve the truth and I do not appreciate being lied to!

The tech was really very nice. I do have a question, was I supposed to get a new emergency button to either wear as a necklace or with a study band? I believe when I had Protect America, I did have a wrist band to wear the emergency fob. I ordered lawn signs, which I finally received the other day. I originally ordered two sheets of four window stickers, but only received one page of four stickers.

Called because my door was slow to open after putting in code. Technician verified that battery was going low and informed me that they should be changed yearly. Walked me through how to change with mega patience and customer service. I was extremely pleased.

I visited with several people to come help me replace a battery in one of the smoke detectors. After talking with several people, they ended up saying I had to wait over 3 weeks. Not happy as it is still beeping.

Customer service is horrible. They lack knowledge of their own system. The IQ panel 2 alarm has many problems and explaining these problems to tech-support is a waste of time. They don’t know how to fix anything. They turned off my motion sensor completely because it was malfunctioning and they not know how to fix it and did not tell me they did that. My phone stopped receiving updates about my alarm after the first day and now they come hours later. I’ve called them twice about that they don’t know how to fix it. I finally asked them to send out someone to replace my panel and my motion sensor and no one from Brinks has got back to me on when that will happen. These are only a few of the problems I have. There are a quite a few more glitches that I am having. I will probably wind up returning there equipment and canceling my service and going somewhere else.

Your technician was punctual, knowledgeable & friendly. He installed the new equipment, updated my system and correctly repositioned the CO2 detector. All functioned exactly right when he was finished. I would highly recommend Brinks to anyone who asked.

I requested replacement items for my windows and have not received them, also requested video doorbell. They said because Protect America was bought out by them, I was not able to get the promotion of free doorbell video camera.

I talked to a rep on Oct 31 about scheduling a visit for a technician to help me with our security system and to install upgrades. I was told that I couldn't get an appointment until Dec 7. I'm considering cancellation. 6 weeks to wait for a technical/service visit is excessive and unacceptable.

I feel very secure with my coverage. I have had it for several years. Anytime there has been a problem, I have had no trouble getting in contact with someone who could help me. One time I had a problem when I was making strawberry preserves. I had the burner on too high and they cooked down until I could smell them scorching. I got them off the heat and took them outside to throw over the fence into the woods out back. Meanwhile they called me back to check, and I missed that call because I was several feet out in the backyard getting rid of burnt berries. The next thing I know there is a huge fire truck out in the street in front of my house, and a fireman was knocking at my front door. I told him everything was alright. By then I had opened all the windows to let the stench go outside. By the way, the fireman was a former student of mine.

This is the second time this week.... I was very pleased with the customer service I received. I accomplished all I wanted and was very pleased with the rep who answered questions and was able to get me back on track.

We’ve had this service for a very long time, even when it was Monitronics. We’ve been satisfied with everything except one incident a few years ago when we couldn’t get a battery changed, but we got it squared away.

When reaching out to let Brinks know I was displeased with the service, the customer service guy I had took my irate temperament and calmed it down by addressing each and every concern. I was a customer of Protect America. I hated the transition. Now that I am fully a Brinks customer getting set up and then have the best tech to come to my new home was truly a pleasure. They both made sure my family and I was fully protected. They both reassured me and I have been pleased thus far. Thank you for making sure my family and are are fully protected.

I was upset with the fact that it took two months to have a technician come and upgrade my home security panel. Well I was contacted by a representative asking for more details on why I gave your customer service a low rating. So they compensated me for that issue and I'm great now. THANK YOU.

The gentleman who came to the house with very nice and very accurate with his work. He checked all of the circuits. He checked the circuit board and repaired my video camera. I really did appreciate him and he left his card if he was ever needed again and I appreciated that. Thank you.

I talked to girl named Destiny... She calmed me when I was about cancel service with Brinks because previous customer service could do their jobs right with my scheduled service. Thanks Destiny for great customer service care!

We had the following error message on our monitor: Console: Radio Modem Network Failure. I originally called Brinks tech support and they fixed this remotely, however, it popped back up so Brinks scheduled a tech to come to the house at no charge! The tech was friendly, respectful and knowledgeable and was able to fix the problem right away. Thank you Brinks!

Brinks came out to install a sensor for my home alarm. To schedule the appointment was easy and they worked around my work schedule. The technician was professional and friendly and he did the work very quickly.

I'm very pleased with the service that Brinks provides. The technician was very knowledgeable. He definitely knew his job and the system. He explained it well. I work in law enforcement for over 25 years, so I feel secure either way. I have Brinks because you never know. But I do feel more secure with the system.

We had ADT when we first arrived here, and then we switched to Guardian. Then, Guardian was changed over to Brinks. As far as the customer service we've had, it's been good. With the technicians, and then also, the agents that I've talked to at the center, they've all been great. I had a low battery in the hallway and I didn't know what type of battery it needed. So, when the technician came out to replace the battery, he also upgraded the control panel because it was outdated. He checked everything to make sure everything was okay. It was an outstanding job. We got the lower system because we don't have all the cameras like most of them have upgraded. We just have the wireless motion and the door sensors.

I had a system that Brinks took over from some other company. I was able to get the upgrade and now that it’s upgraded, I feel better. I like their service. They're good.

There were two main competitors when we built our house 10 years ago. Brinks and Vivint. The customer reviews that I found for Vivint weren't good at all. They were pretty good for Brinks, so that was why we chose them. Since we’ve had Brinks, we've added the door locks and cameras. They've upgraded the actual system itself about twice with new keypads and new features. The people that came out for that were knowledgeable. They showed up on time. They took care of everything in one visit. Our system got pretty much everything that we want. There are a few other features out there that I know they offer that we just don't want to use right now, but it's got good quality. Every interaction we’ve had with Brinks so far had been good.

So far, so good. I love my system and I’d recommend it. They’ve been helpful. I’m not transferred a whole bunch and I’m able to get a quick answer. They’re able to help me correct different stuff. I had an additional charge on my account so I called. The rep put a credit on my account so that I wouldn’t be charged. She rectified the situation. One of my sensors wasn’t working so they sent me out a new sensor which was something I had fixed myself. It disconnected to the rest of the system so I have to call the technical department.

Brinks' customer service was great. I switched from Brinks, and I'm with Vivint right now. I'm not officially gone from Brinks because I'm still paying the bill. I'm waiting on Vivint to give me a buyout. I just left my grandma's funeral, so they just caught me at a vulnerable time. I really didn't have any problems with Brinks.

I put a complaint in to BBB because I spent several hours on numerous days both on hold for long periods of time and also with technicians and my issue never got resolved. Then after all that they wanted to send someone out so I would have to be inconvenienced again to be home in the time frame they gave. My response was I pay you for alarm service not for my door cam. Well, when I originally got the service through Protect America the door cam was a major part of me going with the service due to previous stalking issues so I am sorry but didn't appreciate that.

Had been with Brinks for over ten years. Received call from them 6 months ago with offer of a new lower rate because we are a good customer. They did not say anything about a contract or any restrictions with this new rate. Due to major family change, no longer in need of service. Called them and was told that I had to pay $200+ in cancellation fee. I did not sign for or agree to a new contract. They did not care even after explaining the reason for the cancellation. Customers be warn of deceptive practice by this company.

Four and a half years ago, Brinks was the only one that could provide us with the fancy GC3 console and we did a purchase. Overall, the customer service people that answer the phone have helped us out in the first call. Very rarely have they had to send someone out.

I would recommend Brinks to others. It's a good alarm system. The guy who came out for the installation did a good job. He was very fast and got it all done. We're satisfied with the system. I can check on it and see who's outside at night. If my husband hears anything, he could get on my phone and see if anybody's out there. They're also nice people that I've had to deal with to come out. They get to it and solve our problem right away. They don't beat around the bush. I couldn’t get the light bulb to work and they came out and fixed it. They were helpful and explained everything.

We've been a Brinks/Monitronics customer for four or five years now. We had them in Virginia where we lived originally. Since we moved to North Carolina about four years back, we've had nothing but problems. It's been a nightmare. The most recent visit we had with them, we had some sensors that had failed. This was the first time in many visits that we had a Brinks employee come to the house. He was fantastic and restored my faith in the brand. We were waiting out our contracts so that we could go somewhere else because the service and the support have not been there. He assured me that they've done a lot of in-house hiring and there's a lot more in-house labor. Instead of having somebody come from three to six hours away in North Carolina, he can service me from his Virginia location. He took care of the problem and he's gonna come back. He upsold me some more cameras and some more security features.

The system from Brinks has good quality and I like that I can see the cameras through the smartphone app and then use it wherever I am. The guy who installed the system knew his stuff but after it was installed, I got some emails saying the cameras had been deleted and that my email address had changed. So, I didn't know what that was about. I had to call them back and the rep reinstalled the cameras. She said she was able to see that some person had gone into the system and deleted it, and changed my email address. But she didn’t know who that person was or how they did it. She had the name of the person but I've never heard of him. It wasn’t the guy who installed it.

Brinks technician service is the worst. I installed a new system a few months ago, it failed and I called Brinks. I spent more than an hour over the phone with a technician and finally he told me I need a tech at home to see what happens. He confirmed an app for the following day (today) and I was called again saying the tech is "busy" and I have to wait 8 DAYS for the next available... Horrible... Why do I have a new system if I'm without it for 10 or more days????

Brinks' service is great. I wish there was a cheaper service because we barely use the alarm system. I'm stuck in this contract and I gotta pay it regardless. It would be great if they offered something for people who are on low-income. They'll give you like a few months for free, and then they prolong your contract. I tried to cancel but I would have to pay the extra amount because it's a contract.

I enjoy the service with Brinks. I can always check and see if anything would happen around the house and different things like that. I was with another company, and then Brinks had bought them out, and I've been with them ever since. They've been giving me good deals within my contract. On a Monday, my doorbell camera had broken and I called the customer service. I have an appointment scheduled for this week.

I had signed a contract with Brinks security system for 3 years. My previous owner had it from them so I decided it may be good if I start a new system with them as well. Without activating my service they started billing me. I had numerous calls with them and the only thing they insisted, "You have a contract and you have to pay irrespective of whether the services are active or not." No resolution/no help on how they can solve the situation just you have a contract. I need legal help to take down establishment like this. No one called or explained on how services need to be activated. They just want your contract. It’s better to have no system than to go with a company like that.

We’ve always had a home security system. We just wanted to go back to Brinks because we got switched to ADT when they weren’t in our area anymore. I called Brinks for service and they were able to get somebody scheduled to come out right away. Brinks could improve their hold time though because I think I was on hold for a while. The person that was sent came the same day as I had called. He was able to replace the broken thing and get it all working right away. We already had everything installed, and one of the sensors wasn't working. So, he replaced it. Call Brinks.

Brinks provides wonderful service. They're great. They made me understand some things that I didn't know how to do before.

No complaint with Brinks just that their monthly charges they never give anything off; they will say they give 2 months no payment then when you call again, they say it is added to the term. They should be considering older people like myself at 70 years old and excellent paying customer a COVID reduction in price for al least 90-day period

About a decade ago, Brinks was the most well-known, and they came out this far. The customer service team at Brinks has been great so far. I hadn’t used the system in like seven years. I started leaving my dogs out when I leave the house if I go away for work. I'm out the house too long. I didn't know I could leave the motion sensor off. I didn't want the cops showing up and shooting my dogs, so I just didn't use it. When we had a power outage weeks back, I was getting alarms. The battery was dead but the guy came out and said it just needed to be charged.

I like having Brinks. I did the installation and it's fine. I also have the camera and I can see it on the phone app. Everything's good. The only problem I had was them not taking my old credit card off the thing. If they try again next month, they won't get the money.

I've had Brinks for a couple of years now. When upgrade was available, it was installed completely and at no cost to me. Otherwise, I've not had any issues and no need to contact Brinks. Good service for the price.

I called in because I received an alert about my doorbell camera reaching it limits. I spoke with a lady, can't recall her name, she was very professional while assisting me. She explained what the alert was about and how I could resolve the problem.

I have Brinks over at my previous home. I have them as well on the new home. I had it installed because it gives me a sense of security because I'm by myself. I like the new monitor. It's quick. You just hit it, and it beeps and it’s done. Their customer service team is very good. The installer was very confident, very good and quick.

I installed the system myself. I'm still evaluating it but it works.

It took a long time to wait for a service person but when he got here, he went right to work. He was bright. He was young, energetic and very friendly. He knew what he was doing and installed another chip that the system needed while he was here. That was a good thing too so it’s a plus. The system is working fine.

It was an ordeal due to the pandemic. I kept calling and never could get ahold of anyone. It says they have technical service Monday through Sunday but it wasn't there that day. They were closed. The system was out of whack for at least three weeks. It kept saying offline. The back sensor was not working. I finally got through and when I did get a customer service representative, he was very helpful. They had to send a technical support rep out here ‘cause it kept saying low battery. My sensor on my door doesn't have a battery yet. He recognized that immediately when he walked in. He put a new sensor up there and it works fine. He was great.

We've had our system for 25, 30 years. We were with another company then Brinks purchased it. The system is easy and Brinks recently updated it. We're very satisfied with it.

I had a problem with the battery that was low. A tech from Brinks came and told me how to use the battery. He also upgraded my system. He was so kind and professional. I'm so happy.

On Friday October 30 my alarm was set off because the door sensor fell apart, the equipment is less than 6 mounts old. When Brinks called me they did not have my correct number even though I moved and told them my number changed and gave them my new number. The only way I knew there was a problem is my daughter was texted by Brinks and she called me.

We had a false alarm one time. We had set the alarm off by accident. Brinks' response time was very quick, and we haven’t had any troubles with them. They came out, upgraded the system, and it took about 15 minutes.

I wanted something to know that my mom will be safe. I know that Brinks usually does a pretty good job. The customer service people at Brinks have all been very pleasant. When there was a problem with one of her smoke detectors, they came out. They did a fabulous job. They've been really wonderful, and they've been really good for my mom. So, I'm very pleased.

After being with Brinks for many years, we sold our home and moved. I called the company two months before we closed and requested our account be closed. I was assured that it would be closed and the proper paperwork would be sent to me immediately. Imagine my surprise when next month I was charged. I called again. Same reassurances, yes she could see that I had called before, no she didn’t know why it wasn’t canceled yet, no they weren’t able to refund my charge. After more than an hour on the phone, I was promised again that they would cancel my account and reverse the charge.

So far, Brinks has been good. I thought I was having an issue abought the camera. It wasn't working properly, and they kept tossing me all over the place, so I kind of gave up on that one, but it’s okay. When I called last week or so, they told me that I need to get like a Wi-Fi extender and that would help with the issue. The rep I spoke with was really helpful though.

A tech from Brinks came out to upgrade the system and that was fine. I had to call them afterwards because one of my motion sensors needed a new battery. He put a new one in and when I got my statement following that service call, it had a $27 charge for a battery. I had to call them about that and tell them they can get that battery. I’m paying $27 for a battery that I can get at a local drugstore for $5.

I was contacted by customer service. They resolved the problems completely. All is good. Thanks Edwin!

I complained about the price of the alarm. It was too much for the service that I was getting. They lowered it and I got a camera also. It was pretty straightforward with the tech who installed the camera.

I love Brinks. They are a great company and I'm satisfied with them. When I have any issues, their people come and take care of them. They upgraded all my sensors and my panel at no charge. My system is a lot quicker now. Before, it lagged a little bit when I was trying to set it. What I do is arm/disarm and there is no lag time. The guy who did the upgrade was awesome. A contractor is gonna come out and put some HD night vision in too.

ON 10-29-20 at approximately 10:55 AM I was chatting with a Brinks representative about clarifying my monthly payments. Whoever I was chatting with suddenly ended the conversation. Since the above was written I have tried two times to reconnect but there is no response. Their slogan, "here to help" has not rang true with me.

Brinks didn't change the system at home. But it works. When the alarm goes off, they'll call. They'll get the police there or ask you how everything is. Everything is on time. When somebody was trying to come through the front door at 10:30 at night, my alarm went off. I saw their shadow and my six-pound Chihuahua was growling. But I sensed that they heard the alarm. So that was cool. Then the Brinks reps called the police for me. My kids said that it could've been really bad if I didn't have the alarm on. Everything has been very good with Brinks and I'm very pleased with them.

When I purchased my home, I had an offer of free equipment from Brinks. I decided to give them a try and I've been very pleased with them, so I've kept them then for the past year and a half. It makes us feel very secure and it's easy to operate. I feel like it really helped us. When my panel on the wall developed an issue, I had to ask them to come out and take care of it. My experience was very positive. So far, everything has been handled in a very prompt, professional manner and I appreciate that.

We went through three different companies before we ended up with Brinks. Brinks kept buying them out. We've had Brinks for years. We had it in the house and over at the store. We've had the same system in our house for 15 years until the other day. They came and changed out the main deal. But I've had to call them because something wasn't working right and they'd walk me through it. Sometimes it’s just a matter of changing the battery. But this last time, it was showing that the little sensor on my front door wasn't working and they had to come change that out. The technician that came out was wonderful. Overall, we're satisfied. We have people call us every day, 10 times a day, wanting us to switch companies. But we say we are happy with Brinks. We feel secure with all the security around the house. I like the easy access of how to arm and disarm the system. It notifies us so fast if someone enters the house that's not supposed to.

We moved into a house. We were new in our area. We’ve had good luck with Brinks. The only thing I have trouble with them is their billing. I never seem to be on time. And they always tell me I owe them extra money, but I don't think so. Most of the reps are down in Jamaica or someplace that I'm talking to, and it’s hard to understand them. They are all professional. It’s just that I keep asking them, “Why didn't you call me or contact me, or let me know if the bill didn't go through my prepaid billing all that?” And they just don't ever answer that part. They could definitely let me know if my payment didn't go through by just a text or something.

Alesia was wonderful. She was very kind and patient and extremely helpful. Willing to check on a couple questions for me. One of the nicest people I have come in contact with. I highly recommend a tip evaluation for her. She is definitely a team player and will go the extra mile and very reassuring. Enjoyed my time with her.

I've had a Monitronics security system since I moved into the neighborhood since I was new here. Brinks just took over. I called their customer service as my camera had been having issues in saving snips. The second call, I just kept getting placed on hold, I didn't get anywhere. I can’t be on hold all day so I ended the phone call, and I never even got a follow up courtesy call. My issue is still unresolved. I don't even wanna waste the time calling back. I'm very dissatisfied and won't recommend Brinks. People should keep looking around, do their research, and look at the reviews.

Brinks was the first one that knocked on my door when I moved to the neighborhood after my home was completed. I pay about 70 bucks a month and I'd like to add another camera or two new ones. I just can't afford to do so yet. I don't wanna be switching over to a whole another servers and whole new equipment. It'll probably be easier for me to just stay with Brinks even though I've had some challenges like the door lock was jammed a couple of times, and right now, I'm not showing any recordings on my phone. I just haven't had time to reach out to Brinks, being so busy with work and homeschool. But then the people that came out before have been very knowledgeable. I also like the app when it works.

Updated on 10/31/2020: Since my original post got to dun notices on the same date, 10/21. Again checked my AMEX Charges and found Brinks had been paid by auto pay for all months, their records must not even record payments! They completely ignored my request to terminate the contract. I have no recourse but to contest every charge against my AMEX account. And I’m not even sure I’m being monitored since I let an accidental alarm continue just to see if they would call my cell but they did not.

We like the reliability and pricing of Brinks. It was very easy signing up for their service because the guy that put our security system in signed us up. The system is done very well. We feel a lot better with it. We've been robbed twice now since we've had it, but we've had really good pictures to give over to the police. They didn't catch them, but we had good pictures and the alarm went off right away.

When we moved into our condo complex, we decided we would get a security system. We ended up with Brinks even though we actually didn't start with them. The company was sold twice. We've felt good having the security system and we haven't been nervous about stuff. It's like, “This is on, so we should be okay.” Brinks has been really good to us and everything's working well. They check on us. When one of the batteries was going bad, I called and talked to somebody. I asked them if they could lower the bill some and they did that.

The first time they came out, they didn't quite know what they were doing. There seemed to be a gap in communication and miscommunication between the order and the technician. But the second time, the person who came out to fix it was really good. I've been pleased with Brink's service so far and their customer service has been good.

Upgrade to current phone technology was easy & fast. Outdoor signage still says ADT. New signs were promised, but still not delivered. After 12 years with Brinks, you would think Brinks would want signage to be accurate. Pls ship to Phoenix address.

I was with Protect America then Brinks got it. They've been trying to make things good. They just haven't been pulling my money out of my account on the time that I had told them that I wanted it withdrawn and that caused a few problems with my bank. But the bank rectified it for me and Brinks somewhat did help out a little. The customer service has been good. Even though I was angry about the situation, their level of professionalism was great.

Brinks bought over our Protect Alarm system and it's been a disaster. 1st our alarm sounded but we never heard it. They sent a new panel to install, with no instructions. Then two of our sensors need batteries but keep reading low battery. We were on hold for hours every day for weeks. They set up a date for a tech to come out and the day he was suppose to come he canceled stating he was sick. They set up another date for a month later, and after confirming the tech was coming the next day, he called to cancel again, stating he was sick. So we've been without a working system since August. That's 3 months! THE WORST SECURITY SYSTEM!!!

Brinks came out and updated my system. Then that night, it kept going off saying, "There's a window breakage." Other than that, overall, the years I've had it, it's been great. I've always had them. I’m with Brinks and then they went to another company, and they came back to Brinks. The reps I did talk to were nice. They knew exactly what they were doing. They helped me out. Brinks is a great company. Their rates are different when I first started, but in time, it goes up.

I have two buildings where Brinks Home Security is installed. I have tried to contact the sales department to have another system installed in my RV. Wasted my time. I had spoke to various departments spending the entire day to receive a quote. Unfortunately, no one had ever answered my request or cares as a Company. Their text support does not address my request. I just cancelled my two systems. Enough is enough. You would think that the employees would want to generate more income from an existing customer. Obviously, it is just too much trouble to assist me. Besides all of that my login information will not allow me to login to my account. Do your diligence.

We finally received our Brinks lawn sign and decals today actually. We requested for them since August of this year. We were Protect America customers and we initially had no idea that Brinks home security took over. However we appreciate Brinks home security and its reputation.

Brinks worked with my system that I already had. The installers didn't really know what they were doing though. They completely set my cameras incorrectly, which made me remove a bush that would probably cost me a couple hundred dollars to replace. Instead of setting it to where the motion sets off the camera, they said the little box that you cover over was where it wouldn’t set off motion, and he came out twice and set it so that the box was over the top of this bush, thinking that that would be the area that it wouldn't pick up. So every time the wind blew, the bush sets it off. I ended up tearing the bush out only to Google how to fix this issue, and he completely set it up wrong.

I have been a customers since 2013. I have left messages with NO RESPONSES. I need a manager or someone with authority to contact me ASAP! My number is **. The best time call me is at 230 pm Pacific Standard Time. Thank you.

Overall I am satisfied with the service of my alarm system. The technician was on time, knowledgeable, respectful, and fixed the issue. The only issue was that we are in the middle of a pandemic and he had no mask on the entire appointment. I was asked a series of question regarding covid-19 before I could even make an appointment so it was shocking that he arrived with no mask on. I put my mask on during the appointment in respect to him as I am a nurse who primarily works with covid patients daily and would not want to potentially expose him.

Few window sensors were not working well so I called technical support to replace those. The technician was very professional and knowledgeable; spent significant amount of time patiently to walk me through step by step to get the job done. Thank you so much for your help.

My parents had just gotten Brinks Security System. It's easy to operate. I just thought it would be better to have both of our houses in the same security system. I like the features in my system very well. I called them because I had a problem logging on, and they quickly fixed it. The rep said, "We need to update your system." Immediately, I had someone calling me that was gonna come out and work on the system. They were here within the time specified. That took no more than an hour. Everything went as well as clockwork. They were very professional. I really enjoy my security system. In fact, I'm going to upgrade it here in the next month or two. I feel very secure, too. I'd tell others to get Brinks.

I grew up with a security system in the house. My parents had never used Brinks, but when the company was recommended to me, I didn't hesitate. The installation went smoothly, and we discussed the different monitoring options. I elected not to have the motion sensors, given I have dogs. The panel is unobtrusive, and the camera in the panel is perfect for getting a wide view of the main living area. The glass break sensors are really sensitive! The only video I have is when my dogs got into something and set the glass break off... you see one running one way, and one running the other way. I love the app and Bluetooth features. It makes arming/disarming effortless. Thanks for the great service!

Since the WiFi card has been installed with Verizon external antenna I have not had any issues. FYI: Service tech didn’t wear his mask major of the time he was in my house. He did have breathing issues without mask.

I tried for a few weeks to make an appointment to update my system. Unfortunately, calling resulted in long waits and disconnects. I left my telephone number a few times and did not receive a receive responses. The web site is confusing and did not allow me to tailor my request. The chat system does work if you are willing to wait four or five minutes for a response and the automated chat system has no flexibility. When I finally reached the correct people, it was easy to get business completed and the CSRs were all very helpful.

The technician arrived on time to diagnose a malfunctioning window sensor. It needed replacement. He went ahead and tested the rest of my system while he was there. He also made a recommendation as to where to put my motion sensor (in a better location). THANKS!

I LOVE the wireless interface. In the past I would have used that when I was working. It is even more valuable as a senior citizen. The inky thing better would be a remote fob to hang around my neck or place in my pocket when I get less able to move around. Don't want to pay for that now. Knowledgeable and pleasant technician. Thanks for providing this to a long time customer. I get bummed when other companies provide perks for NEW CUSTOMERS while ignoring faithful longtime customers.

Brinks recently purchased our precious alarm system provider earlier this year. Our interactions with the Brinks customer service department at the 1-800 number were frustrating, time consuming and exhausting. We kept getting transferred to different representatives to which we then had to recite the issues we were having over and over again. No one in customer service would ever give us an answer or return our phone calls. Brinks never contacted us in reference to them being our new alarm system provider, we had to initiate all contacts.

Finally after 2 years my issue of “low battery” was resolved. I have made calls with long holds, replacement batteries sent with no resolution. Jason comes out. Takes the time to examine where the battery was and he updates it.

My experience on October 6th was amazing. Your representative was prompt. He was professional. He was thorough and he was quick. Don't have a complaint at all. He was a pleasure to work with. He represented your company well.

Technician visit to my home was excellent and the technician was very knowledgeable about my equipment, its installation and functioning, and what I can expect for Brinks since I used to be a Protect America customer. He was very helpful and I appreciate what we were able to accomplish during his visit very much.

The tech came out and updated our system, very efficiently and quick. Checked all of our windows, helped us re-set the outside camera and was very early to his appointment. Did not leave us waiting around all day. Very happy with our service we received.

I had Monitronics and they changed over to Brinks. I spoke to their customer service team when my door alarm wasn't working and one of the cameras was out. They got everything resolved. We feel safe with Brinks.

The system with Brinks is good although we’ve had a little bit of a problem. But we’ve called them and they’ve worked it out. Sometimes, it beeps for no reason, so we have to check to find out why it’s beeping. Speaking with the rep was very good.

One of the worst customer service experience's I've had. I called to cancel this months ago and got verbal confirmation it was cancelled (after about an hour on hold). Then they still charged me. So I changed my CCard to a fake number so they couldn't auto-charge me. They then told me today that I'm not allowed to cancel until I pay these several months of service payments when it was their error in the first place. They said they would send me to collections if I didn't pay them. Who's to say this process won't continue forever, this is such a SCAM. I don't want to take the time for legal action against them but BUYER BEWARE.

I had someone come out and upgrade to a 4G on my security system, and that went good. The person was nice and very professional. It was very quick. I have called Brinks though to order some new emblems for my windows and that's been weeks ago, and I haven't received them yet.

I had a company before that Brinks took over and then I cancelled because the price went up. But I went back to Brinks a month later. They gave me a good price and I’ve been with them ever since. In April, a rep came out and fixed the camera. He was nice, very knowledgeable and he got it back running. He'd been out here twice because the first two times it didn't work. He got everything working on the third time and it's been doing good up until the last couple of months. It records sometimes and sometimes, it doesn’t. It keeps going offline and then I have to unplug it, calibrate it and get it back online. But the security is fine and I have no problem with it.

A salesperson from Brinks came out, knocked on the door and gave me an offer I couldn't refuse. The installation team was great as well as the service provided by Brinks. I’m satisfied.

System hasn’t worked in months, not monitored. Paid contract and bill off in full Last week, before due date to cancel crappy service. Then received a bill today for 265.95, service still not cancelled. Worst company I’ve ever dealt with!

We recently had a break-in in the house and knew we need to put security in, so we chose Brinks. However, we've had some issues with the unit. We've had to have some service work done on it. We've also needed some advice as to how to get out of a situation when we were in it, so I called customer service. They were always extremely helpful, very polite and very knowledgeable. There's definitely peace of mind since having the system installed. We've had a couple of incidents when it's gone off and the wind's blown the door open. They've been prompt in getting ahold of us or getting ahold of the police department, as the case was at one point. They've been very efficient. I'd recommend them.

Everything is going well with Brinks. I have every door, window and garage door and everything in the house is alarmed. My wife and I feel comfortable.

The security system provider I had before was very dishonest. I was having problems with my alarm system. I also had one that is a backup that was in my closet. I had to pay for the gentleman to come out, I had to pay for the battery to be replaced, and I thought that was strange. A couple of weeks later, someone said to check the thing that was in my closet if the guy actually changed that battery. When I opened up, there was no battery in there at all, and I was with that company for many years. I was so hurt 'cause I didn't think they would do something like that. I left them alone.

The control panel needed an update. It kept sending these false alarms. I called customer service and since the update, it has been good so far. The technicians were pretty awesome, very punctual, and not afraid to work. However, I was getting ready to call Brinks because they didn't put my garage sensors in. The technician came out and fixed it just previously. I asked him when they're gonna put that in or how that worked. He said they should have done it when they put it in the first time. I don't know what I need to do. My wife might have called them, but I'm very busy and I just never got around to do it. It kinda came up as a concern for us as we're gonna be out of the country for a few months, so it’s why we’ve been back on the ball again about that. But then again, they should keep doing what they're doing.

Worst company and equipment in the market. Don't sign any contracts with Brinks. No locked in price. Keeps going up month after month. Equipment is low quality. Won't let you put off contracts either no matter what.

We just bought our first home and it's in an area right next to a city that has high crime, and we wanted to feel a little bit more secure so we decided to get home security with Brinks. I had called them regarding payment information ‘cause I was going through switching my debit card over, so I had to update them with that. Communication was good.

I’ve had the Brinks system for nine months. The sales rep was great. He was very informative and let us know how everything worked. Everything went together fine. We liked it and we appreciated how he treated us. We got the extra garage door thing, like being able to open and close the doorbell that had the camera, and then just being able to know that it's secure. When something's opened, I can get the notification on my phone. The app is user-friendly. You open it right up and if you wanna arm it, it's one touch and you're there. The doorbell disconnects every once in a while and then reconnects. Part of that was because of our poor internet. Since we've gotten the internet changed, it's been a lot better.

I've had problems with the sensor ever since it was installed. For about a month and a half ago, I always had that when I walked in, the alarm would immediately go off. It then never went off and I found that strange. That's when I asked for the two sensors to get corrected. I called and Brinks said, “Well, we'll send you two sensors, but it’s gonna cost you $57, $58, or something like that.” I said, “Well, I'm not gonna pay that. I’m gonna just use another service. But if you'll let me have your supervisor, I'll see what we can work out ‘cause I'm not gonna pay that.” They took me offline. My front door was taken off the protect line for a while until I found out what was happening with the sensor.

I was just moving into my newly purchased home and a Brinks representative came by and talked to my husband. And we said okay. Buying and setting it up was very easy and informational. The installation went smoothly and the installer was very respectful. He answered all the questions that we had. I changed internet services so I had to have them come out and reset my camera. But other than that, I haven't had any issues in a negative way. The customer service rep was very receptive to my issues and extremely helpful, especially the last gentleman I spoke to. He was literally walking me through, trying to get my doorbell set up, but we found out that I wasn't doing something right with the internet part of it.

They were super helpful in resolving my problem, it ended being a misunderstanding on my part and I really appreciate that they took the time to listen to me and help. Much better than Protect America and I'd recommend them!

Brinks was just here the other day to put in a doorbell camera which isn't working. I'm waiting for them to come and fix it but they're supposed to come and put in some cameras for me. It was supposed to have happened yesterday, but we had to move it to another day. I’m not mad with Brinks because I understand stuff happens, but I have to wait for a tech to come out and do that.

We started out with Protect America and Brinks bought them out. We had a fire detector and we took it down off the wall. They called us within seconds after doing that because the alarm went off. The reps were very nice. One time, I was talking to them and they said that they would give us a free sign to put on the outside. I told the customer service rep at that time that we had not gotten that. She said she'd check into it but we still have not gotten one. But everything looks good. They served us well.