Brinks Home Security Reviews

I've had another alarm security before and they were just lousy. I paid a lot for that system and they wouldn't send people out to work on it. I couldn't get it to quit going off in the middle of the night. Every time I've had any problem at all, the people will come out and service it if it has Brinks and that's 24-hour security here in Lubbock. Brinks is so much better. There's no comparison. I've had a couple of smoke detectors go wacky and they've been right here to fix it every time. They also did not charge me anything for it. I am totally completely satisfied with them.

I've had Brinks for almost two years now and everything is working fine. The alarm system is working well, and their reps have been good. The payment has been okay, too.

I noticed that my cameras plus my doorbell weren’t working since March the 16th. I finally got them yesterday and Brinks fixed it. I like the doorbell camera the best. It's just that I don’t have a feature that I had before when I had ADT--when an animal or a person or something would come by, it would circle it and it would be in different colors. One would be blue and yellow, and one would be red, and would say animal or a person or a vehicle. I talked to them about it, but they said they didn’t have it.

Brinks is working and it’s doing what it's supposed to. The gentleman who was here and did the upgrade was great. When we needed customer service, it was okay. Since using Brinks, my sense of security has been much greater.

For about five or six years now, I've been using Brinks and things have been great so far. Their customer service reps have been very good. Whenever we need to get in contact with them, they're there to service. Since getting Brinks, there has been no malfunctioning with their equipment and it's easy to handle. We started with the cameras and the doorbell. The cameras are clear and everything is working well.

It was horrible when my house got vandalized but, Sue, the person from the executive response team earned her job. I was willing to just pay the $700 and be done with the contract. But Sue is the only reason that I am still with Brinks. She definitely helped me. She empathized and sympathized. I requested for the two different calls to be reviewed on what was being told to me and she reviewed both of them. Then she called me back and explained how everything would work. She was excellent and everything she said was resolved within 48 hours. They were overwhelmed with technicians, so they had to find another company to come out to make the repairs to my alarm system. They had Patriot Monitoring out here. The system is perfectly fine and having it definitely makes me feel at ease. Some people don’t know that they're gonna be in a contract. So just be aware of the contract when getting their system.

We got a local company that was able to install Brinks, and they were really helpful ‘cause we still use ADT. They were able to put the alarm in the way that we wanted it. They put sensors and panels where we wanted, and flexible. It’s been great and it seems to work really well.

We had ADT and then when we called and tried to upgrade, Brinks came out to upgrade. They were very helpful and very thorough. They showed us how to use everything. Due to the circumstances, they gave us a great deal on everything we got because we had a break-in. My wife and kids were worried and she called. We got a package that was ridiculously outrageous-priced and we only had to pay $299 for it. Everything's good so far with the system. I'm happy with it. There are cameras around now and there's a recording being done. My family feels somewhat safer than we used to.

When we were trying to punch in the code, the panel wasn't taking it. It needed to be replaced. The tech knew exactly what he was talking about and proceeded quite smoothly. He walked me through everything that was being done. He also showed me how to change the color on the doorbell ringer, which I hadn't been shown before. He then left me his phone number in case I had any more questions. I'd recommend him for a raise. The new panel is somewhat different and we're still adapting a little bit, but we're getting used to it. However, it is way faster. I can stand outside the door, tell it to disarm by remote and I'd suddenly hear the panel doing it. One second later, it's disarmed.

Very cheap equipment with multiple failures. 1, First panel would not fire up-2 hours on phone, mailed another panel. 2. Second panel will not charge battery. 7-10 low battery codes daily. 3. Window sensor malfunction -triggers alarm in error. 3. More time on phone with Brinks. I paid $50 for another battery and replacement sensor from Brinks as Brinks tech said that was the problem. 4. Second battery made no difference. Called Brinks again-1.5 hours troubleshooting on the phone. Told I could have a replacement battery when they received my brand new battery back--but I am responsible for shipping. Suggestion- Don't use Brinks.

Paid my balance of 64.00. Which was what my STATEMENT said was owed. Then was told I had a month not paid from over a year ago. My payment history disputes that. They've done this before. They should be investigated.

When I bought my home, there were like eight representatives reaching out to me. But I ended up getting a Brinks brochure in the mail and I liked all the features that they offer. I've been here for two years now and I haven’t had any problems with Brinks. For the television, if something breaks, you gotta call. But with Brinks, all of my wires and everything are still perfect.

I had another alarm company and Brinks bought them out, and, so far, I've been satisfied with them. I like the system, and it is easy to use. Their reps are also awesome. Whenever I call, they are friendly and very knowledgeable. And if something happens that I don't understand I just give their customer service a call and they are helpful. Having it made me feel a lot safer, more aware, and more confident when I leave my home -- you can do everything far away from home. There are lots of options and they thought of a lot of different convenient features, too. I love them.

The contractor was very knowledgeable and very professional. He told me everything that I was going to get and what to expect including my price. So he was very thorough. I was really happy about that because it seems like when you get selled upon, they will tell you one thing and it's another always. But I wish I could get one of the cameras that move, like the motion camera outside. Other than that, I'm good. I feel safe because with all the stuff that's going on, I really like my SkyBell because I don't even have to answer the door. I can answer through my phone or my watch and I don't have to open my door.

I had something going on with the sensor and it was almost the next day that someone from Brinks was out. Their customer service was pretty good. But sometimes, the doorbell cam blinks out if someone rings the doorbell. Then most of the time, I’m not gonna get a picture. And the sound, I have to be downstairs to hear the doorbell, which is wrong. I called twice about that and they sent two repairmen out. Then it got a little louder, but if the TV is loud, I’m not gonna hear it. I have to wait to get the alert on the phone or on my watch.

We started with Monitronics. They had the best deal at the time then the next thing we knew, it was Brinks. But Brinks is well-known too, so we’re good. The only thing I have a complaint about Brinks is that ever since Brinks took over, we are getting bills that say we're late. That bugs us. My bank, USAA, sends out a check every month, on the first. We're never late and we know Brinks has gotten that check. I don’t know if it’s a miscommunication between departments or just what it is. We never had this problem before until it switched over.

I've been with Brinks for three years. They were a reputable company and cheaper, too. They provided reasonable security equipment. I've renegotiated a reasonable price. I'm happy with them at my current rate.

I mortgaged my home in October and Brinks is the system that was already installed in that home. I was living with my mom before and she had them. Brinks has an app on the phone and when I’m in bed and I forget to set the alarm, it’s very convenient to be able to just pick up my phone and set it from there. I like that a lot. Also, I really appreciated the guy who came out and showed me the keys and steps on how to work the system. I love it. I feel safe at night at home alone with my kids.

I got Brinks as a package deal offered with the purchase of my home. I had an alarm go off once. I was at an event, and I wasn’t thrilled with the way it was all handled. I didn’t receive any kind of a follow-up as to what happened. Since I was not home I had no idea what was going on, and I didn't know why the alarm went off. I was not told if anyone responded or what they found. And when I called to inquire they did not seem to be able to get any of that information. But their customer service in some respects has been pretty good. The guy who recently came for a service call has been wonderful.

I was new to the area and the person who did the home inspection gave me a choice. I chose Brinks primarily because they said it was the company run by veterans. It was installed a year ago and when I changed the windows, somebody came by to put the sensors on the new windows. I had called them that I was gonna get new windows installed and asked them what I should do in terms of turning off the alarm. I got so many different advice, none of which really worked. Fortunately, the window installer did not remove the sensors from the old windows so I didn't have to buy new ones to install.

I have a problem with the system because, right now, my system is not working. We changed all the windows and they needed to come and reinstall the system, but they wanted to charge. I wasn’t about to pay it, so I just left it the way it is until it's time for the contract to expire. Then, I'll go ahead and get out of the contract. Also, even before we changed the window, there have been some issues with the system.

We had an issue where the alarm went off and the police came, but we weren't home. There was a screw that wasn't in the box. The guy came out and fixed it. But one day last week, we got another alarm when we were away. Brinks called me right away and I said no. It was an excellent call and I'm very happy about that. With all the stuff that's going on here with the virus, we haven't been to the house and have the away system on. Only one thing went off and it was the hallway. And the hallway light there was from our old alarm system. We're gonna have to wait and see, however, if that happens again, I'm gonna give Brinks a call. But otherwise, we've been very pleased with it.

We kept hearing the security company on the radio and then they had code for so much percentage off. It came with a free electric camera so we chose them. Brinks is great and I haven’t had an issue with it. The few times that the alarm has tripped, they’ve been really helpful and they immediately sent out all the notifications to both my wife and my phone. We feel safe especially when we’re away out of town trips.

I’ve had Brinks for several years now and I haven’t had a problem. The installer from Brinks came out recently to install my system because I moved. The guy was very competent and did a good job but he was apparently overworked. He had a long day at my house and he still had to go to somebody else’s house. So, that was difficult for him and because of that, he didn’t get our signs or stickers for the windows. But I called Brinks today because I was having trouble with the app on my phone and they were very helpful.

I’ve had my security services since I purchased my house. Recently, the Brinks techs fixed my alarm. The guy was really nice. When he left, everything was perfect. Supposedly, he fixed in my doors so I didn't have to do the bypass but I still have to do the bypass when I'm home, so I guess something is not working properly. If I put it from my house, I can do the bypass but if I wanna put it through my phone, I cannot do it. I have to call back so they can go back but I haven't been home. When I am home, I don’t have the time for the tech to come.

This was after somebody had tried to break in my back door. I was being nosy and asked my neighbor what they were doing with the cameras over there and he recommended Brinks so I got them. Everything went well with the installation. A very nice guy came out and showed me how everything was working. He did a step-by-step with me and told me that if I have any problem, to call him. The experience has been very good so far. My service and the product is good. I love it.

My installers are great. They’re always very responsive, make sure everything is done right, and ask me if I got any questions. And the Brinks system works. Every once in a while, I forget I have it on in the morning, then set it off. But otherwise, it’s fine. I can set it and exclude certain doors so that I could go out and be in the hot tub and have the rest of the house secured. And there’s a moisture feature for the basement -- I’ve got a sump pump down there, fire alarm, and intrusion alarm. Also, I have a separate system that just has cameras recording in our hard drive. It’s pretty well set.

Brinks is a well-known company but they have never come and fixed my issue and I’ve given up on getting somebody out here. I used to have a Honeywell outfit and they gave me an app but it was never there. I was never able to control what was going on. To this day, even with Brinks, they have not come out like they said they would or helped me in any way. The only thing that works is if the door is ajar. That works beautifully. A red light comes on. But I'm disgusted with the whole thing. I haven’t even received any information about the camera features. They just said it's on the website.

We just moved in, and a rep came knocking on the door. He was explaining everything then ADT came, but we decided to go with Brinks. It's more affordable and I felt confident with their company. Now, I have the alarm panel to protect us on the inside of the house. One time, the panel kept going off, the glass, and when the technician came, he took that off and fixed the alarm. Everything’s been working good since.

The techs from Brinks came ou, fixed my camera and lowered my rate. I’m paying $37 a month now. It made me happy because I’m just living on social security now, and I need to cut all expenses that I can. The equipment is working fine and all the doors are working good. I thought it was going to need a new door camera but the technician that was out here said that this is a better camera than the ones that they have now. So far, I’m happy but I hope they can make it cheaper.

I had Brinks a long time ago before they changed. I got them for sense of security. They have pretty good people. I had a problem and their rep got it resolved for me.

We initially had ADT and we transferred over to Brinks. It's been a good experience and we stuck with them. It was a disaster in the beginning though. They told me they were gonna be here in early December to install. The installer said he need another part to come in and that timeframe was when he was supposed to show up, then he didn’t call for three weeks after I took off a day at work and made sure it was a home office day. I called Brinks again after the New Year and around January. I finally got the system installed some time in February. They gave me January and February.

There was an existing contract with Brinks from the previous owner, so I kept them. They reset the equipment under my name and their service has been nice. They were able to explain everything very well and set it up in our mobile apps. They explained how the camera worked, explained all the doors and checked everything, including the batteries, to make sure every aspect was covered. That was the best thing.

I liked Brinks' discount on home insurance and when I had their system installed last year, my experience was fine. The cost and basic features are fine as well, and I like the iPad type of thing.

The customer service reps have been great. They wanna make sure that we're satisfied and we can properly use the system. We were dummies at first, but they came back out and went through it with us again. The system performance has been great since then. We have the front and the backdoor cameras. When we are not home, we can see what's going on.

They're fast to react and anytime I got an issue. I would call and they would take care of it. The only thing is I wanted a spotlight that shines when somebody comes on the property. Other than that, I'm happy with everything else. The technician I had was very knowledgeable about the equipment. I recently had a camera put in my backyard and he was very nice about how to operate it. He wanna wire the features with me.

I have had Brinks for a few years.. I have had a couple of alarms tripped... and I got a text message, and that was it. They don't send people out. Also they will not service you after installation, they are very sugary to get the initial sale... but then it's all attitude. So frustrating.. Don't do it!

Brinks' reps are pretty knowledgeable and they know what they're doing. I've been with them for five or six years. They communicate very well when my alarms go off. If I got a problem, they come back with me.

Brinks was already in there when I bought the house and I continued on with it. The cost compared to quality is a good ratio. Also, I can do things on my phone. I had just upgraded and the gentleman who came was very good. He knew his stuff and I liked him. The sensors are better and it was better equipment.

I bought a home with Brinks Home Security already on it. Instead of getting it newly installed I just changed the ownership. The reps have been wonderful. They could not have been nicer. I have to call and speak to another technician because I wrote some information down wrong. I'm able to get in and out only using the key fob but I gotta know how to do it the other way. I know they'll help me with it.

After we dropped our landline for our internet, we realized we didn’t have a security system because it ran off of a landline. I called Brinks and a young, inexperienced customer service rep said that I had to buy this and that and get a contract. We were buying a home in Florida so that wasn’t feasible for us to do. I said to just drop the contract in its entirety. Every company has inexperienced trainees or customer service reps that don’t know everything and anything and all that kinda stuff. But when we got to the knowledgeable people, it was extremely good. Somewhere along the line, I popped up to some management and he gave me a call. He set up some other kind of arrangement and things have been extremely well ever since I had the conversation. It was very refreshing. He kept me on board and changed things over so that it would become a wireless receiver. It has been one of the best things that we’ve ever done.

I had an issue one time and I made a phone call to tell them what was going on. They did a little bit of a diagnosis over the phone which turned out to probably not be right. They said they would get a representative out here. They set up an appointment for me and they told me it would be a $50-charge for whatever it was and I told them I could do that. The technician was fabulous. Right now that he upgraded the heck out of it, I'm happy. The system is operating the same way it was previously which was fine. I could arm or disarm it from the phone, I could do it from the key fob, or I can do it from the panel. I had no problems before and I don't anticipate it will have any now.

My Realtor had a friend that worked with Monitronics. They came out and they hooked it up. Then, Brinks bought them out. At the beginning, I didn't like it because things didn’t work. We never used our alarm system for about a year and a half. I just let it go. Then, I ended up calling just recently and we had a guy come out. He did really good and said that they were trying to make customer service a lot better.

I like the feeling of security by having Brinks. However, I was having a little problem with the door lock, which was showing that it was jammed but it wasn't. When I spoke to someone they were able to send somebody reasonably quickly. The technician who came was great. He was the same guy that installed the system.

I've been with Brinks for four years and their technicians and the people they have on the phone are friendly. But there was some discrepancy with the information that the technician gave me and when I reached out to their call center.

The previous owner had Brinks and so we did not change anything. Their monitoring is good and they are efficient in sending out a tech to come and repair certain things. It has also been good whenever I’m talking with some of their customer service people. The last one I talked to was well-knowledgeable in everything about the system. The quality of the system is good and it is working good.

I'm very happy with my service and with the care provided. I needed my alarm checked and serviced and the technician by the name of Jason was very kind, knowledgeable and very professional. I'm happy.

I like the alarm part with Brinks but I still get frustrated with the camera. Sometimes we'll have a camera come up and there's nothing there. Every little breeze makes it go off. Then when somebody's there, it won't work. Nothing shows up. And the app is confusing to me. The door is constantly beeping and that side door is being motioned. I tried to shut it off and we can't even make it stop beeping. It drives me crazy. We had them down because of it. We turned things off and it still keeps doing it. It wasn't long after their tech left, it kept saying the basement door was open. And that's not true because it's locked and barred but it kept saying the motion was not working or something. He came back and fixed that. I'm not happy if we have to pay for that second trip back. But the guy that comes down is very nice.

The fire alarm kept going off and it wasn’t recharging a new battery that we had put in. My husband was on the phone with Brinks for an hour before he could talk to technical support. When we could finally get to a person, the customer service was okay. They’ve been courteous. The fellow that came out was really nice, but then we had an issue afterward. The smoke alarm was still going off. My husband called the tech support and got through a little quicker the second time. They were able to walk us through getting it fixed.

I inherited Brinks when they merged with Monitronics, which I've had for 20 years. I reached out to Brinks about a radio failure. It wasn't particularly positive with the first rep but I called right back and got somebody else who was super and very helpful. The tech that came out was the same one who installed it 20 years ago and he was great. He fixed it, got on the line, and checked it out with the dealer services. He was in and out. It's functioning perfectly since. I wouldn't go without Brinks. I have a heat detector, which is far better than using smoke alarms. Smoke alarms go off too often. If there's a fire in the kitchen, it's gonna go. I really like knowing and feeling secure about that.

I want to feel more secure and so I got a home security system. I've been with Brinks for a while. I started off with Monitronics. Brinks was kind of given to me involuntarily because Monitronics was bought out by whomever, and then Brinks ended up with Monitronics. As far as the system, I’ve never had an incident so I never really had to use it in that way but it makes me feel secure. It’s great to have and not need it than to need and not have it. So, I have it and it’s useful for just the peace of mind.

Brinks' customer service is bar none above other security services I have used. When I called to explain a fraud situation with my card, the customer representative was extremely concerned and was willing to work with me. In my business I must give great customer service, therefore, I recognize great customer service and am more than happy to reward them with my ratings. Thank you Brinks!!

I have Brinks for four years now and I like that the system works very well. The response is acceptable, too. And if I need any help or if I have any problem, they respond very quickly. The equipment is great, too.

The service with Brinks has been good until this last week. A couple of weeks ago, they called me and said they needed to upgrade it. A technician came out and upgraded it while I was at work. Then last week, I was at work and my husband and his caregiver were here. I was with a patient and I kept getting all these messages that the alarm was going off. I called home and I asked what was going on. The caregiver said they were just sitting here in the living room doing nothing and the alarm just went off. She didn’t know how to disarm it. The police was dispatched. I don’t know how it got armed because I didn’t arm it. It was quite alarming.

Brinks was out here a month ago to check the thing that lets me put in my code. The technician got it fixed, and he was very professional. Since having Brinks, I feel a little bit more safe, and I don't worry as much when I leave my house because I know I have an alarm system.

Monitronics was a whole lot better than Brinks. When Brinks bought it, my alarm system tore up in July and I got it repaired in February. I still paid the monthly payment for seven months with no alarm system. I canceled it now. I still had a 13-month contract that I had to pay so much money to get out of that I never even signed.

I had a break-in and I decided to get a security system. I was with Monitronics, then apparently, Brinks bought them out, so now I am with them. Last week, I contacted them since I had to change my phone number and their customer service was excellent. I did it all online through their website and it was easy. Then, their rep asked additional questions and updated my portal. So far, I've had nothing but a great experience with Brinks and I have no issues with the system. I also feel secure having it even though I haven't had to use it in a emergency.

The carbon monoxide detector wasn’t working. I got a new battery in and it still didn’t work. The unit was five years old and it was expiring, and the contractor got it for me. I was very satisfied with Brinks.

I have talked to customer service and they were pretty good. We had an issue with all of our systems. We had the gentleman come in and repair the system and get a new Wi-Fi. He was totally awesome. The system is pretty good. It’s nice to know that I can shut the door and turn it on, and I’m safe.

I updated my services, and I didn't have any issues with it. I had an old box and the technician went with the new technology where you can use your cell phone. I like the system. The only downside is that if you had an older Honeywell system that was Brinks, the new system they install doesn’t interface if you want low temperature on your smoke detector to work. They have to shut that sensor off because it doesn’t recognize low temperature. If I wanted it, the technician said I had to call back and ask Brinks to have a low temperature sensor put on and pay extra. But that was part of the old system. I had an IQ Panel 2 and that does not interface. Other than that, I'm happy.

I used Monitronics and Brinks bought them out, so I've had them since 2005. But I was very, very unhappy last week. They put my new system in my home and it didn’t work, and it didn’t work for a week. The system wasn’t very good. They put a new system in and it worked when the technician left. I called them and I had them remove the chime off the garage door and nothing worked. I had three representatives on the phone and they tried to charge me for getting it up and working but I just had it installed, so I told them I wasn’t paying. And besides that, the guy that put it in said there was a 30-day warranty on it. I didn’t pay and they sent somebody out. His name was Jason and he was very nice. He did a good job. I have an app on my phone and I like that. I don’t have any trouble using the system. But I’m not thrilled with it. They got it fixed. But I'd tell people to get ADT because they have a better system.

A long time ago, it wasn't Brinks on my security. Back then, they had a pretty good system that was just coming into the market. Brinks got the most sufficient and top equipment that I see back then, going back 20 or 30 years. When I came out here, I tried ADT, but I wasn’t too comfortable with them. They’re saying that they had cameras and monitors that watch your house but I didn’t ask them for all of that. I just asked them how was the security system. I joined them but I had to pay the contract fee. My friend told me, “Why don’t you try Brinks? They just came out.” They were MONI back then and I went with them. They told me, “Don’t leave. Stay with the company ‘cause it’d be to your advantage.” And here I am today.

I’ve always had Brinks. My experience has been good. The quality of my equipment is okay so far. It’s just that when they put the new panel in, it went out the next day. They came out about five days later and replaced it. Right now, everything is fine. I like that with the app, I can get straight to my system even before I get to the house and have everything opened.

I have been with Brinks for five years, and their customer service is doing very well. When I reached out because the doorbell was not working, the contractors who came out were very good. The system is doing okay now. Since having Brinks in our home, I have felt very comfortable.

One time, the backup battery was not charging, and the reps from Brinks came right out and got it set up. I haven't had problems with them at all. I’ve been with Brinks for five years and the customer service has been very good. I got to speak to a person on the phone and not have to deal with automated stuff. The individual who came out here was prompt, very nice and a well-mannered gentleman. He was extremely professional.

I had to have my panel replaced recently, and the tech came out and explained everything to me and took his time to make sure we understood how the panel works and all the changes he made. The system is easy to use and performs everything we needed to do. It works as advertised and everybody can use it including my granddaughter. It’s a great service, it’s a great company, and their customer service is outstanding.

So far, everything I’ve had service-wise from Brinks has been amazing. If my battery was low, they’d call me and walk me through the process of how to change out my batteries in my system. Also, when their guy came out, he was so on point. He went over my system and told me about it. There were certain parts in my system that were out of date because I have an older home, and he was telling me the upgrades that I could do that would benefit us in the long run as far as that stuff goes. Then, he showed me prices online such as what I would be paying if I added those things. So, he gave me a perspective of what else I can do and I’m a big fan of that specific person. Aside from that, since the little spin wheel on my sign was broken on the outside and the sign faded for Brinks, he put a brand-new one in on that same day. And since having Brinks, we’ve been able to trust all of our stuff as far as everything goes.

I had some people stealing from me while I was in Atlanta, Georgia and because of Brinks, the law was able to get there and catch them red-handed. I've had a good experience with Brinks except for the installation. I contacted their customer service because my shop was supposed to be included with the house but it wasn't. They came out there and decided that they needed to hardwire it. So, I had to trench the line bearing both the wire and all that good stuff. Then, they didn't come back. So, I called and fussed a little bit. Then four weeks ago, the company came back out and finished the job but they decided that Brinks wanted to charge me 'cause it had been over a year. Then the time I got through a person, they decided they'd just go ahead and honor the contract. Other than that, I'm satisfied with the system. It's pretty straightforward to use. They also give me regular updates whenever I don't have the system engaged.

I have had Brinks Home Security installed in my home since last August. This was through a third party Baby Blue Limited Liability. Their system seemed to work the first month, but now nothing is working including the front camera, back camera, door bell. Kayla, the lady from Baby Blue who got us in this contract has been avoiding our calls. Any technical person they send are incapable of fixing this issue. If I call Brinks, they say they cannot cancel my agreement since it is through a third party. And when they transfer me to the third party, they keep on ignoring my call, or say they'll charge me 80% of remaining monthly balance, even though the reason I am cancelling is because the system doesn't work.

I’ve been with Brinks for seven years and I like it. But recently, I've had some issues. There was a problem with our unit and their people came. Our unit was fine before. But because that unit was saying it was tampered and it was not reading it, they had to change it. But maybe they forgot how to set it up because it’s a new and different one. I don’t know anything about it. Now, it’s still having problems. The system is for a business and when the door is opened, it's not beeping at all. They fixed it probably two days ago. At nighttime, it's perfectly fine. We can secure the place. But during the daytime, we don’t know who’s walking in the shop. That's the biggest problem we have. It's been a couple of days since they fixed it and we didn't even notice.

I originally got my alarm system through Monitronics in 2011 and then, they changed to another one, and then to Brinks. When it was Monitronics, in a matter of seconds, I would get a call right away when I took too long to disarm my home sometimes. They would ask if everything was okay and let me know that they got a signal. However, with Brinks, there were a couple of times when my alarm has gone off and I didn’t get a call saying they’re getting a signal and that I might wanna check it out. I contacted the customer service team and they said it takes some time to register. I told them that it takes a minute or two to have anybody walk in the house and walk out with whatever they want.

Brinks came and said that they wanted to put a new little thing in my alarm to keep it updated and I said okay. So, they put it in and I started having problem after problem with the silly thing going off for no reason. The rep came back today and this is the third time he has come. He put a whole new apparatus in it and he says it's gonna work now. So, I'm gonna hope that it does. He was a very nice fellow and he felt very bad about my experience. It went off five times for no reason and I was ready to throw it out. I hope it's up to par now but it remains to be seen. He tested everything but he has done that before. The little thing that they put in just would not work and I would be sitting here and all at once, it would beep.

We've had some little issues here and there, but they seem to have it dialed-in now. When we bought the house, it was already there and it needed to be upgraded and some things needed to be done. They used to be all hardwired and the tech had to do some things where they didn't hardwire it. They had problems there. But pretty much it has been trouble-free. They came out and they took care of what needed to be taken care of. They upgraded a couple of things. So, it's all worked out really good.

I got a problem with my sensor on the inside. I talked to a Brinks rep and he was good. Their people came to our home and made sure I understood the new features of the device. It's a whole lot better than what it was. I kinda like the camera that you know what's going on.

I was originally with Monitronics and they switched to Brinks. The quality of service has been excellent so far as well as the technician who was sent out for the annual home inspection.

I live in an association where the alarm through Protection One is included. But when I bought the house, I saw that the system was completely outdated. So, I started researching online for different alarm companies and I had something to Monitronics at the time. They offered a deal where they came in and they installed the upgraded, brand new system.

I had ADT before and it was not so good. I saw Brinks through an ad and I’ve been with them for four years. I love the security. My system works good and they did an update. The contractors were very good and outspoken. I asked questions and they answered them. The quality of the equipment is good too and I’m just waiting on the cameras. They were supposed to schedule an appointment for them to do it and I’ve called twice but no one has gotten in contact back with me yet.

The system is very effective. I feel very secure with it. Everything has been checked out and everything works like it’s supposed to. Their customer service team is very knowledgeable and helpful. They are a very reliable company.

I started with Moni when I moved into this house, which was around January of 2017. I got a letter one day stating that Moni was now going to be Brinks and I just stayed with it. Their guy was here a week or so ago to upgrade my system to the 5G network. He was excellent and very professional. I was very impressed. He was very courteous and nice. With Brinks, security has been pretty much seamless.

I was robbed just before I got Brinks and I now live alone. So, Brinks gives me that little bit of security. It’s got a medical alert and I’ve used that for a while. I’m not using it right now, but I used it when I felt like I needed it. So, that was good to have. I was in Arizona and Brinks told me my battery was going dead. The next thing I knew, I was notified that my front door where the battery was at was being tampered with. That was my grandson. So, I talked to this guy and he was very nice and even gave me his name. He said he could shut that off for me because to replace the battery, I’ve got to come to Boise which is 50 miles away. I couldn’t get it and then, I’ve just been home and been in the hospital, so I haven’t been able to get it taken care of.

When we bought this house, the previous owner already had a contract with Monitronics, and I took it over. We've been protected by Brinks for five years. When I’ve talked to the customer service team, I've never had a problem. I like everything the way it is. The system is really good. With Brinks, I feel safe and I've always felt protected. They've got good customer service, too.

I’ve had some issues with the service from Brinks. Every time I have an issue with the equipment, I get the runaround. Everybody’s time is valuable but I have to sit down and wait for 45 minutes for three times to get a solution. I don’t have service just at my home. I also have service at my office and at a warehouse. When I have the opportunity to change, unless this is made right, I’m gonna change.

DO NOT use Brinks! They have hidden cancellation policies. I sold my house and they charged me almost $700 dollars to cancel my account. I had 17 month contract extension they never told me about and when I sold my house they charged me $700! They are predatory! I would NOT use Brinks, beware!

I bought security form Moni and never had a problem with that company. Since Brinks bought the company, I generally have a frustrating experience anytime I have to deal with them. Interesting Fact: Moni claimed to be ranked #1 in customer satisfaction by J.D Power. It's interesting that Brinks also claims to be ranked #1 by J.D. Power.

My neighbor told me about Brinks and then we told the neighbor across the street. We all had ADT and then we switched to Monitronics and then to Brinks. I'm satisfied having Brinks and I sleep better at night. When something came up with my smoke detectors, I went on to Brink's Facebook page and the rep's regular page. The rep was great and everything went very well.

We just added the doorbell and I like that. It's the video with the doorbell and I could see outside the house now.

Brinks' reps have been great every time I get them on the phone. They’re very attentive, get right to business, and fix whatever the issue is. I had an issue with the product that they shipped me. They shipped me three bad doorbell cameras and I had to fix it myself. It happened around a time when the manufacturer was changing their plant over to Mexico. There was a shortage here in the US and they had no answer as to when I would get a good one. Since I knew a little bit about electronics, I opened it up and fixed it myself. Also, I feel like the monitoring price is fairly high compared to a lot of the competitors. Other than that, they do really well. I appreciate them.

I was with another security provider for 9 years, but Brinks bought them out and I stayed with them. Their team called me twice yesterday. I accidentally put my keys in the washing machine, and when I got them out, they were telling me the battery was bad in the key fob. So, I opened it up and looked at it. It was all dry, but when I was putting it back together, the emergency button started coming on. They called me wanting to know if everything was okay, and I said, "Yeah." I went ahead and took the battery out, and I needed to go to Batteries Plus and had them put a new one in it. But, that did not work.

Back in 2008, a Monitronics representative knocked on our door. We signed up for service that night and regretted it almost immediately. The equipment never worked properly, billing was a nightmare. We requested to cancel the account due to all of the issues and were told we needed to send a letter. So we did. I never heard anything back so I called and spoke to a representative. I was told everything was settled and the account was cancelled.

I had an ADT system before and I had stopped their service 'cause it was a little expensive. I switched to Brinks and everyone was very nice on the phone. However, the guy that put my system in really didn’t know a lot about the system. He just told me, “Go to the website, go to the website, go to the website.” I asked him questions about profiles and things of that nature, but he wasn’t very informative. Technicians that come out to install the systems should be able to answer basic questions about functionality of the system. I phoned in little questions and they said, “Oh, just look on the website for something. That needs to be programmed.” And I’m like, “Okay.” Other than that, the system is performing as it’s supposed to. And it’s a good cost for the quality.

I was installing a new system in my new place. I had wonderful interaction with the customer service team. The technician was amazing too. The system has been excellent. It's different from what I had at the house and I now have like the doorbell thing which I didn't have before. There's a little ring thing I can see and it came in handy this morning. I had somebody at my door that I did not want to see. They came unannounced. It could have been a very awkward situation. It was odd how everything kinda happened and I did not answer the door. So this thing rocks. I love it. The kids and I are gonna go over the alarm to make sure we don't continually set off the alarm.

The battery in the panel and in the image sensor in my living room are dying, and Brinks wanna charge me $150 to change two batteries. As soon as I can, I'm dropping Brinks.

I’m very dissatisfied right now. Everything’s not working. I have a chirp going on for three days. So I’m thinking about switching. I got Brinks in my Airbnb, but my password is messed up. My Brinks account is a mess. I gotta call three other accounts as well. The front door motion detector don’t work at the other place. The customer service team has been fine. But it takes too long for me to call and them to come out. The last time I did it, it was too long. If I call, I need somebody today.

We’ve had Brinks' system for a couple of years, but we’ve been with them for 15. I called to make a payment and the rep was excellent. Also, I've had no problems with the quality of the equipment.

I moved from one house to where I'm at now, and I didn't know they extended my warranty. Their warranty is too damn long. It's until 2022. I can't wait to get out of them. They are too expensive. Right now, I can't go to ADT or AT&T and cheaper and more better. I ordered a doorbell with a camera over two weeks now, and I have not received it, and I took out the warranty on it. The lady talked to me and talked me in it. I should tell them to take out the warranty that if anything should be wrong, they will come out and just charge me $50. I don't like Brinks. They can come and take the equipment to my house.

My husband passed away five months ago and I live on 18 acres. I live alone now. So I made a decision to make sure that my house was secure. A friend of mine has Brinks and she recommended them. She said it was an easy system to install and she really liked the service. I called the 800 number and told them basically what I wanted and what I was looking for. They put together a package for me and they mailed it out. I had it within four days. Then I had my younger daughter come over and help me with the installation because I was having trouble trying to figure it out. But she got it all put in and everything was good.

Brinks was good especially the last one where I talked to Veronica from the loyalty department. I like her. She helped me out. I was gonna cancel the service because my camera got stolen and they didn't try to do something about it, but Veronica stopped me from cancelling the service. I’ve been dealing with that stolen camera since December 2nd. They needed a police report. I sent the police report, and they said they needed a proof of purchase. I sent them what they all sent me, and they said that didn’t qualify. I was paying for the monitoring service and nobody was trying to give me my cameras back. Everybody knows that my camera got stolen. I dealt with five people, and nobody offered me what Veronica just offered me. Veronica did it without Arlo being on the phone. Now, a dude is coming out on Saturday.

We’ve had a security system since we’ve had a house. We have been a customer of Brinks for years and years. It’s good and the system features are fine. Lately, their customer reps have been awesome. The customer service person that I spoke with the last time that I called in was exceptional. She knew her job and she was fantastic. I was very impressed and because of her, we signed up with a three-year contract.

The tech from Brinks came to my home and replaced what look like a mobile phone in the system, checked all the batteries and all the door connections. He got everything taken care of. I'm happy and satisfied with Brinks.

I already moved to my new house and Called Brinks to cancel my alarm service on the old house. Called. Talked to Crystal on 2/11/20 at 4:20pm. She said that She will send out an the form for cancelled. Nothing happened, so I Called back. Talked Taylor on 2/12/20 at 12:33am and Taylor said the same thing. No form sent, so I Called again 2/24/20. Talked to Annashia at 9:22am and still no form as I type up this review. Each day gets delay, means that I have to pay $1.20 a day more.

When I first got MONI, I was told that if I was gonna ask about drop the rates on contract, I would be able to call and ask for a discount based on whatever current rates were at the time. I purchased some hardware and I paid for the hardware through my payments, so once that part was paid off, there’s no reason to have a higher payment. I called up Brinks and tried to negotiate with them a new rate. It wasn’t as good as I had thought because everything’s different now. It’s a different company and they basically gave me a new rate and a free camera. So their guy came out and installed the camera. He was great.

The Brinks reps were awesome. They were very thorough, nice and helpful. My parents also have Brinks and they like it. Mine is at our future house and it works great so far. It's awesome that I can run it from my phone over where I'm living currently. The installation went well too. The techs were on time and they did a good job.

I've been with them for about eight years. They just did an upgrade some time last month. They came for service to check that everything was working properly. They changed the motherboard inside the box. The system is good. They're quick to respond and they have good assistance.

I had a couple of choices for a security company in our community. One of my doctors had a good friend who was working with Monitronics, and that was how I came accustomed to have them come to my home and put in the keypad for me. The installation went well the first time except that they missed a plug in a receptacle up in a wall. A second person who came and moved the keypad had done it properly. The last maintenance that I had done on it was a couple of weeks ago. I had a guy come out and do an upgrade from 3G to 4G on the pad, and he was excellent. All of them who came out had done quality work. We've also got the system set up on our iPhone, and Brinks seems to work well.

Brinks claimed that it was more smart home-friendly but it turned out that it wasn’t compatible with certain items that I had because they had stopped servicing with Nest and the lock that I have. I’ve called them a couple of times and my interactions with their reps were fairly positive. They said sorry and that there had been a conversation between Brinks and Google. They basically explained it to me and I was just SOL in trying to get what I wanted out of it. It wasn’t anything that they controlled. For a time, I was contemplating switching over. Vivint had the compatibility that I wanted. I found that out after the fact. But I decided to stay with Brinks because I didn’t wanna deal with the headache of having techs on both sides come out and do everything. So I just sucked it up.

We lost our home in the storm and when we moved into a new house, we went with, at the time, Monitronics, which turned into Brinks. We’ve been with Brinks since. We had one bad incident where they misinterpreted what they wanted to do and what we wanted to do, and they stopped monitoring our system in our home in Louisiana for about two weeks before we were ready. They could have made an effort to get that quicker rather than waiting another week before a tech had to come out. Other than that, everything’s been great. Their customer service was good. Their techs have been great.

I signed up with Envision originally and Brinks bought them out. Their guy who came to our house recently was good.

My previous alarm company switched over to Brinks and I own the equipment now since I've had it for 13 years. My pricing is high but the experience has been great and I don't have any problems with it. When there was something wrong with the alarm panel, the technician who came out was great. He didn't have to replace the panel because it's an older model but he had to replace something within the panel itself. I got the doorbell and it's extremely sensitive. I don't like that very much and at night, when motion gets picked up such as when anybody walks by or a car drives by, it flashes the whole porch. It’s another feature I'm not fond of and I called Brinks. We tried to make it less sensitive but it’s not working. I looked online and it does seem like that's a complaint on that model.

Brinks is very professional, courteous, and patient with helping you deal with any issues that you might have. When our bill jumped up a little bit, I spoke with their customer service and they corrected it back to where it should be. Another time, our alarm system was malfunctioning. It had a maintenance notification beep that wouldn’t turn off. The rep was very nice and patient. They stayed with us and walked us through everything until we were able to fix the issue.

I was a customer of Monitronics then Brinks acquired them. I’ve been with them probably for seven or eight years. I got the system for my wife and it’s nice to know that if a door opens, I just feel a little more at ease. We updated the panel and it went really good with customer service. The panel was having intermittent cell coverage issues. There was a warning alarm saying it drops coverage, would go off at weird hours of the day but there really wasn’t an issue. It was an old panel and Brinks updated it. Stewart the technician was really professional and got it taken care of. He did great work. It’s been a really good experience with Brinks and I’d recommend them.

I had Monitronics before they were Brinks and I noticed the difference in the customer service people. Most of them were really good, but I had one that was totally hateful. I called because my back camera wasn’t working and I needed to get it fixed. The rep told me that I have to pay 160 bucks, and I told them no and that I’m on a warranty. But she said I was not. She got real hateful about it. She did not speak very good English and she basically told me she didn’t care and she wasn’t gonna do anything. So I hang up on her.

The customer service has been good. We've been protected with Brinks for two years now. We had equipment failure and they handled it fine.

Brinks is THE WORST I've ever seen. We tried to cancel our account in September but, they refused to do so until the end of the year (2019). We called every month to remind them we'd like it cancelled. They then billed us for January. We called and asked them to give our money back and they are refusing. We call and they either hang up or when they answer they simply tell us "Sorry, we can't help you." We've gone to their website 7 times and called them 13 to try and resolve this.

I am going to small claims court to sue Brinks Home Security™. First of all, they were my security system only because they bought out the place that I had my security with, which I had had no problem with for 10 years. One night back in January, our alarm system started sending off multiple false alarms because one of the glass breakers was sending out false alarms every few minutes. I called Brinks, and they said, “You tampered with the unit so we’ll send somebody out there to fix it, but it’s going to be charged.” I said, “I didn’t tamper with the unit. I need a ladder to even get to the unit.” And I’m 66 years old. This is not how I spend my time. And they said, “Your error says you tampered with the unit so we won’t come out and fix it unless we charge you.” I said, “You’re gonna come out and fix it, but I’m not gonna pay for it because I didn’t tamper with it.”

I was with another company from December 2015 and then, I got sold to Brinks, who picked up their job. I got a whole system put in and it went okay except there was an old sensor left on a basement window. About two or three days after I had the system installed, they called and told me that the basement window was open and asked me what they should do. I told them to call the police because I wasn’t home. The police came but they didn’t find the window open. So, that evening when I went to arm the system, I went downstairs and I looked. I only have two basement windows. So, I went to the one and the sensor has fallen off. I got some clear packing tape, stuck the little thing up there and taped it in place. Then, the system was armed. I called Brinks and told them that the reason why the alarm went off was because the thing fell off the window.

Our system with Brinks is simple and easy to use. We hardly turn it on, but we do when I travel. My wife would turn it on when I’m gone. When we bought the house, the system was all here. They just upgraded some of the equipment a couple of weeks ago, and they came and did it. The guy who came was very nice. He did everything that same day. It was a good experience.

My husband was extremely impressed with the tech that Brinks sent out. He was very knowledgeable and he explained things. He talked to my husband about things and he was very happy.

I was glad to have Brinks because they had such experience and reputation. I've had their system for a long time. We had a malfunction not too long ago and they got it fixed. Everybody was good. The repairman that came out to fix the system was great. He was on time, polite friendly, and smart. He was perfect. When the system was broken, I didn’t feel very secure. But now I’m good. The equipment has been working great. When the alarm goes off, they're immediately calling. So, I do feel much more secure.

I just had the door and the windows cameras then I got Brinks for the camera on the porch. I like that I can be contacted by the little bitty key when I'm not there, and it'll come up on my phone. Every time I call, people are always so helpful and nice. I just wondered what it would take to upgrade for more cameras. These people have better, bigger cameras and not just that little bitty thing on the doorbell. But everything is good so far. It works like it's supposed to.

I've been with Brinks for over 15 years now and they're good. If the alarm goes off, they call me immediately. When I was sick and something was going on, the alarm was going off when I needed them, and they were good at responding and having the police come out. Last time it went off, I told them not to call the police, but they called anyway and that kinda ticked me off. They also pissed me off one time because they didn't ask for the password. The girl said that she is my daughter but she is a foster kid who should’ve been at school. But other than that, they're Johnny-on-the-spot.

I thought Brinks is gonna be okay, but then lately, I had a problem. I'm waiting for the company to email me back what they're gonna do. When I was told last year about signing with Brinks, they were like, "Yeah, we'll come in your house. The equipment is free. You just got to sign a three-year deal where you pay for the monitoring." They did that. I bought the home from somebody. They already had all the stuff on the windows and the doors, so all they had to do is check it. He said all of them were fine but after a couple months in, I kept having a problem with three of them. They would say that it is offline or the window four is tampering.

We relocated in June 2018. I called and tried to cancel service then. Never received the promised cancelation email. Tried to cancel a second time in June 2019 (after paying for a system that was never armed for an entire year). They explained that they could not refund anything, which I begrudgingly tolerated because, as they told me, I should have followed up. They again told I should expect a cancelation email. It never came - again. I then reported it as an unauthorized charge, and stopped payment through my credit card company. Brinks then continued to bill me for another 9 months before reporting the account as delinquent and tanking my credit score 160 points.

The system has been set up but I needed more door monitors in my nurse's station as well as on my safe. I contacted them to follow through and to see how I can get more sent, but nobody reached out to follow up with me. It would've been nice if somebody had called me. I'm opening a behavioral healthcare clinic and I have medication to assist in treatment, so I have to have a safe. The safe has to have its own monitor if opened. About two weeks ago, I called a number for Brinks customer service to ask if they can use any of the equipment back at the place already on the space or how do I go about getting more equipment for my safe. The gentleman gave me a number and he said that a whole different company was in charge of that. So there's another company that supplies the equipment. I've not gotten anywhere as far as that goes, and that's a bit disappointing.

I started with Monitronics in 2013. Commitment was for 3 years. At the end of my contract I extended my contract to 2 more years and the same after that but only with a supervisor's permission. Then Brinks took over and I started having problems with my system this past December. I called to cancel my service and they haven't done so to this date even after I made 2 more calls since then. Then they said instead of 6 months left on my contract they then told me via a Brinks supervisor it was another 6 months on top of the original 6 months that I didn't authorize. I asked them to listen to the recording of my agreement with Monitronics and they said they could not do so.

We had a security system before and we weren’t satisfied with it. We did some information searching on Brinks and I liked what they had to offer. The reps helped me decide what I wanted and the price range I wanted to stay in. They talked to me about the options that I had instead of just trying to give me the runaround and something that I didn't ask for.

Customer service at Brinks is significantly worse compared to other security service providers. When we first signed up to transfer the service at our home from the previous owners to our name, it was a headache. The salesman insisted that we buy a new control panel. We went on two or three weeks going back and forth over this and finally, I caved.

I had a Monitronics account OVER 6 YEARS AGO. I paid the contract in full and cancelled. Recently, I received a letter from their collection agency, so I called Monitronics to be told that I had paid the balance in full in 2013 and my account was closed. I asked for a statement, and they told me they would put me through to someone who could help me; and who did they send me to? THE COLLECTION AGENCY!! Their collection agency told me I had to get a statement from Monitronics. I ended up in a round robin of phone calls for the entire day and got nowhere! First of all, how do I owe money when I had a $0 balance, and secondly, I now have to pay a bill I don't owe with no one to help rectify it? RIDICULOUS! Next step is to report to BBB and talk to a lawyer. I shouldn't have to go to this extreme.

I've had Brinks off and on. Right now, it’s not too good. I don’t know whether I’m with them or I’m not. I called the company I was with and they said they’re with Brinks. It went back-and-forth two or three times. My alarm rings at 2 o’clock in the morning, at 6:00 AM or at some odd time if I’m there. I don’t know what happens if I’m not here though. But the police don’t call me if they’re checking. Nobody does. It’s one more thing on my list which really ought to be taken care of by itself. It should not be a problem. It’s one less thing and that’s why I purchased the service.

I figured using Brinks due to the accommodation, perfect timing, running into the person that was selling it and a lot of pretty good offering in terms of getting Ring video cameras and some cool extras like that. It really made the difference. At the time, I was comparing it to Cox. The Ring cameras were huge plus. Other than that, Brinks Home Security is a standard security system.

I had another service, and Brinks took over that service. I've had them for 20 years now. The equipment works fine.

My wife’s friend said Brinks is pretty good and I tried it. I got used to it and I like it. I initially dealt with Slomin's and the customer service guy lied to me. He told me 2 or 3 years, and they signed me for 7 years. I called them back when I got the paperwork and nobody would answer the phone. They also gave me the runaround. I had talked to Brinks about that contract when they took over. At first, the lady said I wouldn’t have to go the rest of the years. At the end, after she got me wanting the insurance on the cameras, she left the other 3 years on that. She shouldn't make me keep those other years on ‘cause I signed another 2 years, and I took insurance on the cameras well.

The quality and customer service were good. They respond right away and I don’t have problems with anybody that comes out to the care of the equipment. Overall, Brinks has been very efficient in all phases of what they do.

I used MONI that was a reference from a friend, and then Brinks bought them. The alarm service is adequate but the alarm failed within a year. I have the system in my business, and I often wonder if it is even worth having. If somebody opens the door, it doesn’t go off unless they break glass or something for 30 seconds. It gives you the chance to get the code, get in there and turn it off. Let’s say you drill out my lock, you’re just gonna hear a light beep for about a minute before the alarm goes off. I don’t know any way around that. I got to be able to get in and out and turn it off without it going on or off. It would be great if as soon as the door opened, it goes off, and if I had an app in my phone to turn it off as I get there, then I could use it more effectively.

They bought out Live Watch. I’ve been with them since June 2015. Calls to no avail. The monitor goes off after arming/ I get alerts for no apparent reason. Also many times after setting alarm I get calls that it’s going off. At this moment the system detects motions and FILLS my email each time. They have not given adequate service for some time. Checking records of calls made will prove out to be honest and true. I’m a senior and not sure what to do at this point except cancel service. Thank you for allowing me a voice in this matter.

I never wanted Brinks Home Security, I ended up with them after they bought out First Alarm. I started my cancellation process in October 2019. It is now Feb 2020 and they are still billing me and taking their time with my cancellation. Meanwhile they keep adding fees for "errors" in their system. The website will no longer let me pay my account online. I have to call them to make the payment each month and they try to add the over the phone fee. Which I have been able to get out of most of the time.

The previous owner had Monitronics and we had a good experience, so we continued to keep it. Then, it switched over to Brinks and we’ve been happy with the service so far. The customer service reps have always been very helpful whenever I’ve called with any questions or issues as well as the different options. I reported one sensor issue with one of the window sensors and I had a few other issues that needed taken care of, and the person on the phone who scheduled the call was helpful in going over what would happen during that inspection. They would also help get everything replaced, including whatever it was gonna cost out of pocket because what was gonna happen was gonna be extensive.

I’ve been having problem with one of my cameras. When it starts taking pictures, it continually takes pictures. I called three or four times about that and it’s still doing the same thing. I’m two miles away from home and it’s still taking pictures of me leaving. But other than that, it's going fairly good. They answer good and I tell them what the problem is. What was happening too was I was getting like a thousand images a month and I’m out of that about the middle of the month. So then, the cameras are useless because they’re not uploading anything. The cameras are just sitting there because they won’t upload anything.

The other company that I had wasn’t doing service properly and they were raising the money too much. Every time you turn around, it was raising prices. So I switched to Brinks and the system got its quirks but it’s working fine. As far as the security part, the alarm part is fine, but my camera is kind of quirky. But other than that, it’s been good. When the young man came in, he set it all up quickly, and then he showed me how to use it, and it went on about its business. It was that simple. The quality compared to cost is great. The customer service is also great. Every time I’ve ever called the customer service, they’ve always walked me through and helped me with whatever problem I had. I feel very secure with the alarm system because no matter whatever happens, it goes off when it’s supposed to. And sometimes it goes off when it shouldn’t, but it’s because somebody is screwing around and they need to stop.

I have been trying to discuss my father’s cancellation with Brinks Home Security, but keep hitting a brick wall. My Father signed a contract with Monitronics in September of 2012 the main selling point being a medical device for my mother along with smoke alarm and motion sensors for doors. My mother passed away at the beginning of 2016 and she was the one who kept track of things like this. My father is soon to be 91. Sometime between 2012 and now, Brinks took over. My father was no longer under a contract and had not been since 2015 and payments to Brinks Home Security have been automatically withdrawn from his checking account, this amount increasing to what I can see on Brinks' website the most expensive package for services my father did not receive.

I set up a security system with a provider who had at some point Brinks bought out, so I was automatically rolled over into Brinks. I have made a couple of exchanges with their customer service team along the way, and those went very well. Their reps seemed to be very knowledgeable and helpful, so all my needs were looked after. Their follow-up was really good. Although the cost seems to be a little bit high, the quality of the system is very good. And I prefer to stay with somebody who could provide me with the quality and the assurance that my house is safe.

Please don't get Brinks. They are a bunch of crooks. If you have it just randomly set your system off. And see what type of response you get. Don't believe me. Check for yourself. And don't think you getting out of a contract. Not without paying for the whole contract to cancel. This company is a straight RIP OFF. And they might try to say that you only pay $40 a month. Why am I paying $60. And my bill randomly goes up every December. I'm just waiting for my contact that I didn't sign to end.

I’ve been with Brinks for eight years and whenever I had a problem, I called them. I had an alarm that was going off and then, I had a battery that went dead once. The customer service reps did everything they could. They answered all of my questions and told me what the problem was. We got it done and we moved on.

I built my house in 2008. I had a security alarm installed and monitored by Monitronics. I vaguely remember keeping monitoring for a few years then around 2011 or 2012 I called to cancel. They kept drafting money out of my account. I explained I no longer had a home phone line at all. Anyway I had to get my bank to stop all charges from monitronics I never heard another word no mail anything. So today IT'S FEBRUARY 4 2020. I Get A Letter From Collections For 469.32 From Monitronics. I am absolutely astounded how this can happen.

They've been fine, but we need somebody to come out and change our doorbell. We can never get it to work in the last six months. We've contacted them and they responded. They always try to tell us what to do. But at this point, they got to come out and re-do it. After a customer calls two or three times with the same problem, they need to come out and assess it themselves.

Brinks is the first alarm system I have ever put on a home and I like the fact that I can pay month-to-month. I've been a customer for three months now and so far, their reps have been really polite. They always answered my questions. Since I've had Brinks in our home, I feel a lot safer when I go away for the weekend and that my dog is okay. I'm happy with the system.

I had a home security already in place, but the company went out of business. I switched to Brinks and I have not been that long with them, but so far, it’s been a lot better than what I had. The sales person that I talked to was very good, too. I had the system installed in a vacation rental and she sent a technician to install the system with my property manager. The installers did great as well. They did what was needed to do and they did it in a short time. Other than that, I’m an old-timer, so I don’t go through the smart features of the system a lot. But I have my app in the phone and it works pretty good.

Everything's good with Brinks. When the system was installed, things worked out just fine. But I'm doing a little bit upgrading and I was planning on still ordering more things, like another motion sensor.

I had Monitronics instead of Brinks, but Brinks bought them out. So far, their service has been pretty good and I have no complaints. They're doing a decent job.

I like their customer service. They call me to let me know that something is going on. It’s a good system, especially when I’m not at home. I suggest it for everybody.

We had ADT and Brinks' sales rep saw the sign. At the time, he was driving around selling Brinks to people that have other security system's sign. So, he came and had upgraded equipment better than what we had before with ADT. Plus, it didn't cost anything to get it installed, so we signed up. The installer who came out was good and nice. He was quick and neat, and we didn’t have any problems at all. I also liked that they set up my telephone with the app because I’m not very familiar with all that. I’m glad that they take the money out on the auto pay, too. So I don’t have to worry about whether I’m late or not. As soon as they installed the system, ADT wanted us back and wanted to offer us better equipment and lower prices. But that was too little and too late. So, we just stuck with what we’ve got.