Brinks Home Security™ Reviews

Somebody came by and offered MONI and had a discount, so I got it. I talked to customer service when I had it changed over to my name and it wasn't bad at all. The reps were friendly and knowledgeable. I feel more secure since having MONI and my experience has been very pleasant.

When we moved into our new home just under ten years ago, we signed up with the service that the previous homeowner had used and was installed. Denco Security. They have been good to work with, this isn't about them. Sometime later, a someone knocked on our door and represented he was with our home alarm company. He said since we had a VOIP telephone service, he would need to install a cell phone to the alarm company in case there was a power failure. Nothing seemed suspicious. Monitronics began billing just under $50 per month and has ever since.

Six years ago, I had another provider but a young man came to the door and sold me on MONI Security. Although at that time, I wasn’t really very much into a security system but over the years, it has really been great in informing me of when my husband goes to the door. He had gotten dementia and I like that talk back feature that it has, to keep track on him day and night.

Everything was free in MONI. My friend was mad at me because I didn’t get her system so I told her what I got and she couldn’t believe it. Somebody told me that you don’t have to worry about the connection fee. They didn’t charge me that. It was absolutely, totally free. I’ve talked to customer service several times. When I had one device that went bad on the door, they came and replaced that. My phone service that they call on in the unit changed. So, they came out and replaced the phone module in my unit. Everything is working fine. The guy who did the installation was great and the guy that came out to replace the phone module was good, too. I live by myself so, I really needed this for my own person identification. I’m secured. I’m glad I waited until I got this great deal because I was ready to get a system and it couldn't have been any better. The only thing I have to pay for now is the monthly fee which is still is reasonable.

HORRIBLE service, POOR equipment, HIGH COST, plus they PREY on the elderly. My father had MONI and when he passed I continued to pay the bill to supposedly keep his home secure however I recently found out his motion detector is not working! When I called to complain the representative contacted the third party installer who said I would receive a call back in 2-3 hours. And of course, they did not call back–AND STILL HAVEN'T. I just called to cancel the contract. I then demanded my money back because of a lack of home security for over a year and of course I was told, "The customer is responsible for making sure their equipment is working." Really!!! How am I supposed to know if the motion detector is working unless I call MONI to ask.

I had the service for six years before MONI took over, and I was happy with it. When I had a problem with my security, they came out and repaired it. They must have added to it. It was long before they had someone out to take care of my problem. Their service technician was very good. I liked him, the way he explained himself, and the way he did his work. Overall, it was a great experience and I'm very satisfied.

I initially began using this service when a door to door salesman came to my house and asked me if I had heard of the break-in that happened 2 streets down. He then told me that someone was shot as a result of the break-in. I was new to the neighborhood, lived alone, was young and scared. I was frightened into accepting the service. I figured that peace of mind was worth the price. Later I looked into the incident and it was a lie but it was too late to change anything. I travel often and the equipment is faulty. When I was out of town my dog set off the sensor and it was a pain dealing with this from afar so I stopped using it. I have been paying religiously for a service that I do not use and have not used for years.

MONI Security reps were willing to help and answer any questions I had. The alarm system is easy to use and it's good to have. I talked to MONI's customer service for alarms going off and false readings. I was checking the status of some things online and needed to talk to a customer service person to get more answers about that and they were able to answer questions easily and professionally.

I want a security system so that I have a way of signaling for help if I don’t have somebody around which is quite often. The one I had before didn’t work out at all. I had just fired another security service and MONI Security came to my door. Once a month, I call them and tell them I'm calling to check our connection. They immediately go into the spiel about what we're going to do because they had me set up my alarm and that’s the main thing. My alarm sounded and my neighbor was probably concerned but it just took about a minute and then I turned it off. They're always courteous when we call. Also, they're always nice and brief if I have any question. It's a quick thing to do and I appreciate it. It's a way for me to know too that I'm hooked up with them. So far, I haven’t needed them which is a plus. It makes me feel safe. I set the alarm every night and if I go somewhere then I also set it. I can set it while I'm in the house or when I get in the car. I'm very satisfied.

We've had MONI Security since they took over for someone else that we had. They're fine and reasonable and I'd recommend them.

I was using Point Security and they partnered with MONI Security. It was weird because I haven't dealt with Point Security at all, but I have talked with MONI's customer service many times. Our contact fell off the first week. I got fined for the state because MONI claimed that they sent the technician out, which they didn't. But it was paid and credited from MONI. I still have a lien ticket with the county, so I have to deal with the county. The county was saying they didn't receive our payment when I paid it through my MONI account and MONI was supposed to pay the county. But apparently, MONI never paid the county or the county didn't register it.

A friend of mine had MONI installed and supposedly, I was going to get a free installation. It sounded good at the time. But the information we were initially given on the phone turned out to be a bit misleading. So, when they got there, the things that we needed were more costly than we expected. We were a bit unhappy with the things that we ended up with because we weren’t able to get as much installed as we would have liked. And with the monthly price, some type of video monitoring should be included. But the person was nice. Also, when I had to cancel a credit card, I called customer service and they had a good attitude. When I’m home alone, I feel safer since I’ve had it. My glass break sensor went off when a plastic alarm clock dropped on the floor by one of my cats. So, the police came to my house. We were at work. It was a little weird that the glass break sensor went off with that.

My experience with Moni was decent up until I decided to cancel my account. They give you the runaround and try to get you to stick around. And when you finally convince them to cancel they say they are going to send you an email with a document that you have to sign and return. Ok fair enough but that never happens. The email never came. I called back numerous times and had them resend it. I canceled my account back in March of 2017 and after numerous times of sitting on the phone for 30 minutes+ I finally get the email on July 19.

We've had MONI Security for a couple of years now and it’s been good. We chose them because of the cost. Recently, I've been thinking about adding some sensors and see what they had in terms of equipment.

I have been a customer of Monitronics since 2003 and still have the original equipment installed back then. The house was pre-wired by the builder. Over the years I have received reasonably prompt calls when I have accidentally set off the system. The price has gone from about $29.95 a month to around $42.00 for the original system, which is far from state of the art. On 7/9/2017 my house was hit by either a lightning strike or power surge that caused my system to not function, although the control panel still had power. I called customer service and the initial person I spoke with was very personable and tried to walk me thru re-setting the system. When that was unsuccessful she transferred me to someone else that not only did not get the problem resolved but got me more than a little upset.

I knew the product that I wanted and MONI has it. The reputation they have in my area was also very good and I chose to stick with them due to that. They supplied my needs and their reps didn't question what I was wanting or try to talk me out of anything. They showed up when they said they would, and did a good, thorough job. It was a pleasant and trouble-free experience. It's been fabulous so far and I'm a happy customer. I have recommended MONI to other people and they've also purchased.

I’m more secure and at peace since I’ve had MONI installed. I called them when one of the doors had a low battery. And I wanted to know how I could change it or what kind of battery it needed. It was a nice and very quick experience and they treated me very politely. I was pleased when they came into my home. They helped me how to turn it on and off and how to use the beeper. They were very respectful too. I hardly turn the system on because I have dogs in my terrace. Plus, I don’t have to come to the living room to turn the alarm off. So, I am not using it as often as I would like. Also, the sign that I have at the door with the name of Monitronics repels the burglars.

Our alarm system is through this company for many years. Our nightmare started when we need to get our sensors replaced; because we got all our windows replaced in May. This is mid July now and up to now we still don't have sensors. Moni just gave the order to a contract company to install our sensors, and they don't follow up. The 1st contract company that got assigned to us are horrible, came one time and brought only 6 sensors where they should have brought 13; so we got rescheduled after several calls I've made to Moni. One month later same contract company came back to our house but didn't do the job because the guy said something is wrong with our pad. Left our house and never called back. I called Moni again, and they assigned us to a new contract company.

I had a 3 year contract that was also setup with autopay that ended in March 2017. I received a bill after that so I called to cancel the month to month monitoring. I was told I was still under contract and that I had verbally agreed to a 4 year extension on top of 13 months remaining from my old house. This is not the case. The service was cancelled at my old house and I still have the letter from Monitronics to prove that. I was told that there would be no buy out fee for the old contract if we agreed to request a brand new 3 year contract at the new house which is just what we did. They said we were unable to simply finish out the 13 months at the new house and insisted it had to be 3 years due to the fact that we would need some new equipment installed (even though the house did come already mostly set up).

I always like having a security system. It's always satisfying. MONI bought the company I was using and I had find out when I had a problem. I just hope that when they are going to raise my bill, I’d like to know about it ahead of time, instead of seeing it on my credit card. Overall, the service provided by MONI seems fine.

I had a great service and I still got a few years more to go but my daughter wanted to go with MONI. They offered her a deal if she referenced a friend so she gave me and they came up with a deal to do her house and mine. I changed out my service because of her and I'm very unhappy. When I bought my house brand new, the company came in and installed but that was over 20 years ago and the sensors at my door went bad.

3 years ago a salesman showed up at my doorstep and spent an hour talking me into breaking my contract with ADT and signing up with Moni Security (through Alfa). Both my husband and I remember that to his question, "Are you planning on having kids?" We said, "Yes, probably in a year or two, but we'll definitely move to a better neighborhood for that". We mentioned moving in a year or two at least 5 times, and not a single time the salesman mentioned that he's getting us to sign a 60 months contract! Moreover, he never even gave us an option of signing a 36 month contract, which is apparently available.

My phone was done due to faulty equipment from July 3rd to July 6th. I did not get a call during that time to see if there was an emergency since your security system is supposed to go through the phone lines. In fact I did not know that Moni Security was absorbed, I certainly was not welcomed aboard as a new customer to your business.

MONI has great service and professional people who are nice to work with. They're in the development that we moved to. We had an issue with the doorbell opener. The storm broke the door open and the alarm went off because the wind was blowing. I had to call customer service to say that there was no problem and they were very responsive and understanding. Everything was fine and I'm very happy with the people. It’s comforting to know we got the system and the alarm right there. I would recommend it to friends.

Overall, we're very pleased with the service provided by MONI. We had ADT before and MONI is far superior because of their customer service. ADT would always have an issue. The alarm went off and they didn't even give a call back until hours later after the alarm went off so there's not much security there. We had MONI in the past and were always happy with them. The installers showed up on time and did a good job. They also did some extra things that needed to be done all free of cost. We feel secure that when we turn the security system on and something happens, we’re being notified right away and that action’s going to be taken. MONI is an innovative company as well because of all the offerings that they’re starting to put with a lot of the home automation stuff, the additional security features and door locks. We have a basic system but have the ability to control everything from our phone app for our security system.

Bottom line: These guys promise and can't deliver!!! So I signed up for MONI starting in 2013. I was promised a remote garage door setup. It never worked and they were unable to fix it. That problem was never resolved but I had signed the contract so there was nothing I could do... 2017 comes around and I eagerly call to cancel after being stuck with undelivered promises for 3 years. Custom rep says, "oh we've got a deal for you, we'll give you a Nest, a wi-fi doorbell, and fix the garage issue." The installer arrives on Monday and isn't able to get the doorbell to work because of some "wi-fi" issues. I call customer service and they promise even more *free* items to keep me as a customer.

My fiancé and I work in the oil and gas industry. We've both experienced financial hardships. I tried calling Moni to cancel our contract even though I knew our contract was for 60 months. The man told me that he would charge me a lower payment for the current month, and if I needed to, I could call back the next month, for the next 2 months and they would lower the payment again. I said I wasn't interested and asked to cancel. He then proceeded to tell me that I would owe the remainder of the balance on the contract.

A system was installed in November 2016. The door lock has never worked. I have called 3-4 times from November-December a few times in 2017 and just decided to give up. The techs come and set it up then an hour later it no longer works. A representative went as far as to say they didn’t have to work because it's a " luxury". What?? The last time I called they wanted me to buy a new product and hope that it would work. Next we had an inside camera that stopped working once we put in a new stringer router. We were told we had a year warranty so we thought no big deal.

We were using the predecessor to MONI and bound in a contract with them. I once talked to Moni's customer service and it was a very positive experience. A door sensor was not functioning and they sent me new equipment overnight. Then as soon as I got it, I was able to get someone on the phone immediately to help me get it installed. They handled it perfectly and the problem was solved. They could do everything over the mail and I didn’t have to take time off work for an appointment. I also appreciate that they send emails about interesting highlights and new equipment that is available.

MONI Security was cheaper than the service that I had at the time and I've been satisfied with their service. I called to find out what would be involved in keeping the MONI Security service working and I chatted with a very nice gentleman who told me about that. The interaction was pleasant.

I've been with MONI for 15 years and have been pleased with the service and with the response time when I need to contact someone. I’ve not had mysterious issues that I couldn’t resolve fairly quickly and that means a lot to me because I’m busy and I don’t have time to spend days and weeks trying to get to people. I had the wired security system before and then I went wireless. I like it. Accessing the system through my phone helps and I feel a little better about it. I can go online and get information.

I went with MONI because I wasn't happy with my previous security provider. I called MONI's customer service team a couple of times and was very satisfied with the answers I received. In the beginning, I also had somebody come out to work on the security system because I had to put a box by the back door which was a signal booster for the garage. Also, I like the way the billing is done. Overall, MONI has a very courteous service and I'm so happy with everything.

The sales guy from MONI represented his company very well and he really sold us. He let us see how much more we were going to be able to receive and that it would only cost us a few dollars more. While the installation crew was not bad, their guy made some decisions without following up with us first, but still I was happy with the installation. They were supposed to give us some stickers that they stick on the windows, though, but we didn’t get them. Despite that, overall MONI was very thorough, to the point, and tended to be in the best needs of the customer.

MONI has good coverage and they're great to work with. The tech who did the installation was really good, very professional, and very quick. Since having their system, we don't worry as much about break-ins too.

We have been using this service for quite a few years and the contract is about to expire. Our contract has been extended in the past and we decided we didn't want to extend it. When we moved we were given three options: 1. Have a MONI Security person install our system at our new house and pay the installation fee ($200). 2. Choose to not move our system and just pay the remaining months even though the system isn't installed. 3) Extend our contract and have MONI Security install the system at no cost.

Back in Timothy, SDS was our monitoring service. We moved and it was switched to MONI, though it's the same alarm service. One time they were increasing the charge, so I requested that they give me a discount based on how long we've been with them. Plus, we have automatic draft and there was a time I called because of a change on the date of the auto draft. The reps were great and I had no problems.

When we first got MONI last fall, I didn't wait long enough to have the electronics click off with my phone and we entered the house before it had turned off. The system rang for half an hour and they had a hard time getting the alarm shut off for me. I had to take the battery out, but when I called them, everything worked okay. Overall, my experience has been really good.

We attempted to cancel for 4 months and they kept saying they were sending emails with documents we needed to return. Never received them until April, they have continued to bill us and refuse to acknowledge their fault. Will never ever recommend them to anyone, nor will I pay them. Crooks.

I was helping out a kid for a period of time then kicked him out. I felt I couldn’t trust him and he would try to break into my home, and having an alarm system made me comfortable. Our alarm went off in error and they contacted me to go over what's going on. Everything is great and I really like it.

I had a couple of break-ins and MONI Security helped me throughout the situation. They were knowledgeable about the system and told me what options I had. They were friendly and I’m very pleased with their service. There were a couple of times my alarm went off and I never got a call from my old service but with MONI Security, whenever my alarm goes off, whether it’s false, I always get a call. I’m really at peace with it.

The neighbor next door had MONI Security and he was very happy with it. I called up customer service to update some information and it was a very good experience. They were pleasant, knowledgeable and very thorough. When they came for the installation, that was very good. The installers were knowledgeable and professional. Overall, I am very satisfied. Their service and system are exceptional.

We moved into a new house and decided to use MONI Security since they have better pricing and equipment than others. I like their product and the way it works. I also like it when I use its mobile app which makes the system really good. Also, MONI is much easier to use than some of the other ones. It also goes off when it's supposed to and that’s all that matters. I have recommended Moni to others.

MONI Security is a good, reliable service. I know it works because I’ve had false alarms that I caused. However, if they had newer technology it would be better. Security has been better with MONI.

The security system I had before was bought by MONI Security so I acquired them by default. It's basically the same as the previous system, it's just got a nice, new wall unit and is more condensed. However, it's not as big as the first one I had. I had to call MONI once because my insurance company needed verification that I had a home security system. I like that I got a person-to-person communication with a representative who was helpful in explaining to me what it was the insurance company needed and telling me where to find it on the website. I also like that I had the ability to go online and get the documents I needed to send to the insurance company.

My mother, now deceased, was a customer and when she passed away I was still living in her home. When MONI Security attempted to raise their monthly rate they convinced me to stay and I had a two year contract (June 2014 - June 2016) which I have a copy in writing. In March of 2015 I contacted them to have my landline removed and have it monitored by my cell phone. I have a copy of the invoice from that date showing a $30.00 fee ONLY. When I made plans to move in April of 2017 I contacted them to cancel my month to month monitoring and was told I was still under a "verbal contract". Huh? I was advised by Lauren that when I requested the cell service, I had verbally agreed to a 30 MONTH EXTENSION ON TOP OF THE 24 MONTH I WAS STILL IN THE MIDDLE OF. I never received anything in writing as in the past.

I've had service with Monitronics aka MONI for several years. I called Friday to cancel my service and of course there was no one there to help me with that. I called back today and am now being told I am still under contract and I will have to pay $700 to cancel. First of all my contract was supposed to be for 3 years not 5 years. Second this was never mentioned in my phone call Friday. And finally my payment is $60 (which by the way went up from $54 without any notice) so how do I still owe over $700 for the supposed 11 remaining months of my contract. If I am under contract then why did my payment increase?

I had another home service provider before that had a landline based system and at that time, I asked them about the remote and they quoted me a number that was really stupid. And then I saw Monitronics' advertisement and I said, "This is a better deal". I had dealt with their customer service team once when the remote battery was showing low and had to be replaced and the lady was very helpful. After we got the battery and have the instructions, we called her up and said I still have some problems. She went line-by-line and waited while I was taking care of line number one then line number two and so on. It was a great experience.

MONI bought out my other security provider, but I’m happy with both of them. I did a regular checking of the system with the customer service team and it was a positive experience. They did everything normally. Everything is the same since I’ve had MONI. I can turn my alarm on and off or lock my door which I do every now and then. Also, I have the app with my phone which I use twice a month. Yesterday, I used it twice. I have one issue but I haven't taken care of it. They changed my Wi-Fi connection and since then, my camera doesn’t work. I need somebody to come but when they do, I'm not available. I've been busy so I haven't had the time to make arrangements with them. No biggie except I'm paying for it. I’m very satisfied with them and I'd recommend them to a friend.

I had been their customer for eight years and everything was all good till I was a paying customer. I sold my house and contacted them to end my service on 4/25/17. The lady I spoke with told me that my service has been ended and I don't need to send any equipment back either. I moved out and new owner moved in. Then all sudden I received a call after almost three months today (7/4/17) that I have pending bill for last three months. I called customer service back to confirm if that was true. The account manager I spoke with was very unhelpful. He said that call I made on 4/25/17 does not make any difference. He also mentioned that I suppose to send them a signed form to close my account.

My dissatisfaction with MONI Security stems from my recent move. In January 2017 I sold my home which had a MONI system in it. At the time I sold my home I called MONI to cancel my service. The rep on the phone was very helpful and advised me that MONI would provide up to $1,000 toward equipment on my new home whenever I was ready to move forward. After a lengthy conversation I was quoted for the difference between the $1,000 and the additional equipment I wanted to purchase. The rep told me to call in whenever I was ready to move forward and he would set-up an installation for me and that in the meantime my account would be put on hold.

The installer from MONI was quite cranky because my door didn't sit right. It was like it's my fault. Nevertheless, I've loved my security system since it was installed. However, I had a problem getting a $20 piece that was for my garage. That took about five months because MONI sent it through FedEx. If FedEx doesn't have your phone number, they don't phone you so the piece gets sent back to MONI. Still, we got that sorted out and the people at MONI were good to work with. Also, they kept sending me the bill repeatedly when I kept telling them I didn't get the part yet. They had a little bit of miscommunication between their departments. But eventually, they gave me credit for it all so it’s all good.

One of MONI’s salesmen used to work for ADT and contacted us. Then, he came out to see us and told us it was better. We’ve been satisfied so far. We’ve talked with the customer service team many times. We had to open a new account when we moved, then we had to continue the account in the old house until it was sold. And two weeks ago, I spoke to them when we cancelled the service on our old house in South Carolina because we had sold the house. It was always a positive experience especially getting the job done, answering the questions the right way and somebody being there at the other end of the phone. It was also done in a very timely manner.

Unable to Cancel Service. Cancellation department stated they would send me a DocuSign within 24-48 hours to sign. Have not received DocuSign. Also, the cancellation department stated it would take 30 days to process once they receive it and will charge me 2 months of service while waiting for cancellation to process. No longer live at old location.

After my daughter passed away, I was alone in the house and that made me get the security system. The young man from MONI that came and did the installation explained everything to me. Several things had happened and that was because I was new at it and hit the wrong button. I also made a few mistakes as I'm used to opening the back door for things to go out and that sets the alarm. But now, the first thing I do when I get up in the morning is to turn the alarm off before I open the door. I've spoken to customer service because of those mistakes but it was very good talking to them. When the alarm had gone off, all of a sudden a voice came over the alarm and asked if everything was all right. I explained what happened and he laughed and was very nice about it on the phone. Overall, they're easy to work with and I'm very pleased with MONI.

I used MONI in my last home and I had no problems with them. I figured I should have no problems with them again so I got them once more. Their price was right and it's nice that there's somebody locally that would install it. Over the many years, the battery would go out, so I'd call them and ask how to change it and sometimes when the price would go up, I'd call and ask them why when they should be telling me about it. Nevertheless, their reps were responsive and answered my questions. And, their service is efficient and although they did not come, they had a subcontractor come out. I had MONI signs in my last house but this time in my new house, the sign I have is from the local company so they're not advertising right now from my house and they're losing out from the other company. Overall, MONI Security is dependable and reliable and we feel more secure now.

Looking through the web, MONI's price was pretty reasonable. I upgraded a couple of years ago and the customer service came. They were willing to listen, talk, and help me with the bill. MONI has been really great and I've been pleased.

MONI Security offered me a free system so I opted to get their security system. The installation was fine except one of the contacts fell off on the front door and I had to have somebody come back within two days. But I like having the alarm system. The only thing is it went off a couple of weeks ago and nobody called for my password. We were home and my husband didn't realize the alarm was on and he opened the backdoor. The alarm sounded and we waited for somebody to call but nobody ever called.

We've had MONI for a little while, and then moved to a different site. They forced us to use their authorized Atlanta dealer "Systems Alert", who built a broken system and charged more and more each visit, refusing to use any existing equipment from our other site. Now we are out his fees, charges, and do not have security in a high crime area. When we told them we wanted to cancel, in order to get better security, they refuse. So NO working system, plus multiple duplicate equipment charges, a monthly bill and no security. Buyer beware.

This company refuses to postpone service or cancel auto payments even if services are not happening. We called March of last year to postpone service since we were going to be tearing our house down for a remodel. We were fine with adding the postponed months to the of our contract. They refused. Here we are over a year later having paid a monthly fee for 24-hour surveillance for a service we haven't received. How are they monitoring our house if we don't even have a key pad installed?? Word to the wise, whatever you do not use this company. They are a fraud.

We've had several people come out and several also called, and in comparison, the guy from MONI Security was friendlier. He was nice, non-pushy and considerate. He showed me everything upfront and then the installers took no time to put all of the stuff in. I was surprised that all the windows and doors are covered at one price. We can even talk back and forth and the daily forecast also comes up on the little screen. It tells me what the temperature is going to be so it sets me up to know what the day's going to be like. I also like the emergency feature where, if somebody followed me into the house and told me to turn it off, there's certain numbers I can push and they would know that I wasn’t pushing my security number.

Some years ago somebody from MONI Security came around door-to-door and had a special deal. We had Honeywell back then but this guy was a good salesman and talked me into it. He was talking all positives, how his system was better and they were going to give me another door lock for the front door which lasted about six months and then it died. At that time, it was cheaper too and it seemed it'd do the same or more for less money. We felt secure after the installation.

Signed a 3 year alarm agreement and turns out to be a 5 yr in the fine print even though 3/36 months was written on contract by the salesman. I call to cancel because were moving and they want 500 bucks to cancel.

I decided to get MONI because it's connected without needing the phone line. Our installation was good and the response I got from the police and the call-back I've gotten from MONI when the system has gone off has been excellent. My family member recommended MONI to me. They also have it so I will recommend it to other people as well.

I was changing insurances and they said if you had a home system, it would reduce your insurance to 20%. So, MONI Security happened to be in my face at the moment so I got them and it was convenient. They made me file a five-year contract. However, my house was in a flood and had to be redone for 12 months. So, I was out of the house, but they still charged me $46 a month. I’ve talked to the customer service team many times when my house was closed. I told them that it made no sense since no one was in the house and they couldn’t monitor and aren’t doing any service. But they said that I signed a contract, so I have to pay for it. It was pretty expensive. So, I told them to tack it on the end, then extend it so I’m at least getting service for what I’m paying. It’s a rip-off. They should have suspended the services.

I've always had a security system and I just switch companies. I was with MONI Security before and went back to them. They're a good company to be with. They came to my house for the installation of the system and I was pleased. There was also a time I had a problem with the system and I've talked to their customer service and they corrected the problem. It was a good experience with MONI and they did what they were supposed to do.

I called Moni Security to cancel my account due to financial and medical hardship. I reached a manager at the Dallas location by the name of Lauryn. She initially offered me a deal where I could skip a month and get half off of the following 2 months if I stayed on as a customer. When I insisted that I couldn't afford even that and needed to save every penny for my medical treatment, she told me that I was in a contract and had 14 months left. I asked her how much it would cost to break the contract and she told me.

We had a different security service provider before but my husband made the decision to switch to Moni. When we initially put in the system, someone was sent to our home and that turned out fine. We have their doorbell that goes off when somebody breaks in so, we feel a little bit more secure.

We had tried ADT years ago, and we didn't like their contract. Everything was in their favor. Then we went with MONI Security because we liked their deal. We got the security system in my house in Arizona and in the house in California and we're very happy having it in both houses. I haven't had my house broken into in Arizona anymore. Then the other day, we had a new door put on our house and MONI came out and put the security thing when you open the door. MONI did very well and they were very helpful, and showed us how to do some stuff that I wasn't sure how to do. I've also talked to them if the alarm goes off accidentally. They're very polite, listen to what I say, and they come and take care of things right away. I've told other people I'm happy with MONI Security.

MONI Home Security was referred to me by the person that built the house. Their installers were very friendly, did what they had to do and left. When I was trying to get my monthly bill lowered, I called their customer service team about it and they did what they could to make me happy. Overall, I'm pleased.

I was with another company when they changed it to MONI Security. I like their alarm because when it went on, they called me back to make sure I'm okay. I also once called them to ask about some charges they made after they fixed my bill and gave me another deal, and they responded quickly. It has been a good experience. They're excellent, they do their job professionally, and I am pleased with them. I also feel safer.

So far, everything is working with MONI Security and anytime my wife calls, we have help right away. When we change batteries, we call the company and let them know that we need to shut down and get our stuff done and we're back in service. We've had excellent support out here when we've needed it. We have a very standard system and not the highfalutin stuff. We've been with the original company for 30 years and that’s the system we have in the house. We put it on at night and take it off in the morning. We put it on when we leave and take it off when we get back. It’s very efficient and we have recommended them.

On 03/29/2017 at 6:20 a.m. My garage door went up. Thank God for my 110 lb Sheepdog. They are so smart. He jumped up out of bed and took off. I am looking for my Gun and then Moni operator come on and ask if it was a real alarm or a false alarm. I yell a real alarm as I am going by the monitor and going down the steps and after my dog. I am turning on lights, checked each room downstairs. Then I realize the door from my home into my Garage was open. I never leave it open. I then realize that my dog is outside barking. I run out to get him and to bring him back in the house. When I get him back on and garage door down.

The area we're in is sketchy. It's an older neighborhood and it's a bit run-down. But with MONI's system, I definitely feel better leaving my family at home. Leaving the house while there was that fire alarm that would call the fire department felt good, as before my wife had a chance to call the fire department, they were already showing up. However, I did a bit more on finding out how many things I could get from other companies for the same price, and found that I could have 20 window sensors, and it'll be the same price as MONI's. MONI is pricier, and I'm seeing other places advertising more things that I could put into the house and cover more area than what they were giving me. I also wish is that I had a little more time for the lower rate because my house is still not done. I would still recommend MONI, though.

I decided to get an alarm system 2 years ago after getting out of an abusive relationship. I thought it would bring comfort to myself being a single mother, which it did. Fast forward 2 years. I decide to sell my house. I call Moni, which acquired my contract from Monitronics, to cancel. They proceed to tell me my contract was for 5 years and the only way to break it is to pay the remainder of my contract, $1800, or transfer service to my new home, which is a rental. When my alarm was installed, I was never told it was a 5-year contract. Had I known that, I would have never signed or I would have gone with a different company.

We had ADT for five years, and the service that we were receiving from them wasn't good. We were having some problems with their system and they did not come out to repair it. One night, some of the MONI Security reps came by, and my husband accepted and told them to come in and put their system in. So far, we're enjoying it, and it does a great job as to what they say it does. My husband and I are very pleased with it.

My interactions with the sales representative was well enough for me to buy the MONI system and the installation went okay. The technicians were courteous and they got the job done. Compared to my previous company, the MONI system is about the same, but I've gotten a couple more features for the same money.

I've had my security system since 2001. MONI bought the system out, so I kept it. I haven't had to use it a whole lot but I like the system, it has multi-functions. The only thing I'm really having a problem now is whether to keep my home phone or not. With the current system, I have to have my home phone which never rings except for telemarketers usually. I'd have to go with the wireless system and I'm not sure how much more that would cost.

I saw some people in the neighborhood using MONI. We were robbed before but now that we have the system, we feel more secure. It's been an okay experience and I'd recommend MONI.

I had a different security provider but I changed to MONI Home Security because they were cheaper. Their installer was very nice and very knowledgeable. He explained the system to me and walked me through a couple of things before he left. I called their customer service one night because my alarm was beeping and I didn't know what it was. My experience was very positive. Their rep was very nice and she walked me through to turn the beep off. I'm secured that I have an alarm which is great for when I go on vacation.

It’s been so long ago since I’ve decided to use MONI and it was a very good experience with them. When they came and installed the system at my house, I was pleased on how they handled everything. Also, when the alarm goes off, I talk to their customer service team and they take care of the situation. Having the MONI security system at my house gives me peace of mind.

When we agreed to a home security system, we were to get cameras installed at the garage, front door, and back door. The tech arrived without enough cameras to do the job. We never received a follow up nor did PHT install the cameras. I finally get a hold of PHT, mostly due to my long work schedule, only to find out Moni is now my monitoring service. I talk to Moni about what's going on, the representative was great. Going to have a tech call tomorrow and get it set up... No such call. I call Moni back to find out what happened. This representative has no idea. They call my phone at **. Big problem. That's not my number. It's a random central Illinois number and they were only off by 7 digits. So, now I need to figure out why my "security" company is calling the wrong number. This representative was polite, says someone WILL call by 3:00 pm next day.

On 6/08/2017 I called ADS to inquire about the Moni Security Service. Mind you I'm still a client of ADT which I've never had a problem with... But wanted to try something new. I Spoke to a young lady in the sales department (Ashley). After receiving the information I needed. The next day the installation department called to say a appointment was scheduled for Saturday 6/10/17 for install. I liked what was being offered... So I was like ok... I'll give them a try. Installer came out (Jo) nice guy and installed the equipment. First he didn't bring everything that was offered in the package. He only came equipped with motion detector and 2 sensors and a keypad. So I agreed for him to come out for the following Saturday 6/17/17 to complete the job... Also ADS had issues with the wording of the contract and said they will email it on Monday for me to electronically sign. I agreed.

I already had MONI Security and I continued my contract. It is a good company. I spoke with the customer service team when I ordered cameras and it was a positive experience. But they could have explained more about the cameras and the internet. During installation, the worker went out of his way to make sure everything was done in a nice manner. He wanted it professional looking. With everything that goes on in these neighborhoods, we’re happy that if anybody comes up to the door, I see who it is. We like it and I got everything I wanted.

MONI Security called me and wanted to know if we wanted a free system and I said yes. Their system is easy to use. Once we had to call their service team to change one of the door names and it went well.

Monitronics has harassed 75-year old woman in Phx for 5 months. My mother, Barbara **, attempted to cancel with Monitronics in January, 2017. She called them and wrote them a letter of cancellation. Monitronics refused to cancel her as client and demanded that she pay her remaining term in full. My mother went with a new company, GHS, who offered to pay off the remaining balance. It should be clear that Monitronics hounded my mother throughout this process by phone and still does today. My mother asked, as instructed, for a copy of her customer service agreement/contract with Monitronics and the final payoff amount from Monitronics. Moni failed to provided either one for months. In addition, the amount of the contract payoff amount vacillates up and down with Moni. One moment they are asking for $952 and then $1100+.

So before I signed a contract, I asked about discounts (because we all like to save a little money where we can). I was told about a AAA discount that would give me an additional $3 off of my monthly bill. I signed up for the service but never saw an itemized list that showed that I received this discount so I contacted Moni who said that they had to contact the dealer to see if this change could be made. I didn't hear back from them until about a month later when a customer service rep that called me asked how the system was working and if I wanted to continue the service. I said that I wasn't aware of any complaints so I was confused by the call (I was happy with the system, no problems). He mentioned the AAA discount inquiry and I said that I was still waiting to hear back about that but yes, I did want to continue the service. End of call, no other questions or explanations.

I had a relative selling MONI alarms. I had it installed in October and it wasn’t working properly until March. I was trying to go through the dealer that sold it, and I told their dealership. They had a difficult time finding people to come fix and I was just patient with it. I had so many other things going on too. So when I finally got MONI involved, it was really good. The repair people were good. They stood behind all of the warranties. I actually have a good system now that’s working. It really didn’t work for about five months but they adjusted my billing and they were good. Even though the equipment was defective and wasn’t installed correctly, MONI stood behind correcting all that.

I've had MONI Home Security before because they were the least expensive. Their customer service team was very helpful, very understanding and they listened to everything I said. Their technicians were good too. I had a lot of problems going on, talked to a technician, and he was fantastic. He found out what was wrong and took care of it. Overall, they were very professional and my experience was very good. I’m very pleased with them.

The customer service of MONI has been really helpful when I call in for something. I also got a better deal with the phone package and everything together. Their technicians were also helpful when they came. They hooked it up and I didn’t have to call them back for anything. Everything has been good with MONI.

I've had a trouble-free experience with MONI. I've seen their advertisement and I went with them since they got back with me in a timely manner, unlike the other provider we were looking at. Everything has been going fine and we haven't had any problems with the security system, although we have never done a test on it like we're supposed to every so often. But I feel a little bit safer and more confident having it.

I wasn’t happy with what I had as it had to have a phone line which we were doing away with. We were going to do the virtual systems and Voice over IP and they didn’t have it at that time. I thought why am I paying $60 for a phone line just because I want a security system. Then somebody came to our house and told me they just signed up my daughter. They kind of sweet talked me into MONI, had their guys come in and switch everything around, and then hooked me up to MONI which was one of the first ones that were supporting the cellular service.

We had a burglar door alarm go off. MONI SHUT OFF OUR ALARM and then dispatched police. So, hypothetically, if there was a burglar, they were free to continue robbing me in peace. ANOTHER ALARM GOES OFF. Motion sensors. I call MONI, who directs me to call the police station. I do. They state they are on their way, but never received a call that another alarm was triggered. MONI completely fails to call.

We have a private service that installed our security system and performs all the repairs. MONI is our monitoring service since the people that installed our system told us that was the system they wanted us to use and they wanted MONI to do the electronic monitoring. We called MONI when we were testing the system and the young lady who picked up sounded very pleasant. They turned the system off and we tested everything. Then we called them back, talked to another young lady and they put the system back online. They were excellent and we feel very comfortable with them. They seem like a competent company.

When I originally bought my home three years ago, I was contacted by a Monotronics rep to install a security system. I was told that the equipment could be included in the monthly fee over a three year contact with their monitoring service. Our monthly fee was 45.95 for the first two years and during the third year, they randomly raised my rate by 4 dollars. I am now one month over my contact and they auto-debited the complete amount of the new rate (48 dollars) even though my equipment is paid off now. I was originally told the rate would lower after I made the last month payment and I could cancel anytime after.

MONI Security has a better system over other security providers so we decided to go with them. We worked with one of their reps and the experience was very good.

I've been with MONI for a while. Years ago, an agent came to my house and the young guy was really nice and talked to me about the security service of MONI, so that's when I decided to use it. But the only thing I don't like is that my bill keeps going up. It has gone up two times. When I first started out, the bill was $42 plus and it went to $46, and then they tried to charge me $48.99. I'm going to have to find another company.

I happened to like MONI's services. It was through Liberty Security and a rep came door to door. The only thing was when I put the doorbell up where I could see who’s at my door, I wasn’t told about the data coming off my cellphone. I have Wi-Fi in the house and with it, it would have been okay. But it went to my phone and it sucked up a lot of my data. So, I canceled the activation of that. MONI could improve on having a better deal on data.

I read great reviews about MONI and I liked that I got a free Amazon Echo with the deal too. However, in the beginning, there was a big a mix-up. I was inquiring because I have it through my cable company and it's at $30 but theirs was $40. Their employee said they could price match it but when the bill came, there was some discrepancy about what the price was. I was disappointed because now it costs me $10 more but they said they have no record of the conversation. They also said I wasn't really supposed to get the Amazon Echo unless I bought the higher package but that's not what the salesperson told me on the phone either. I did get the Amazon Echo but it didn't start off well.

I've been with MONI Security close to a year now. I heard from my friends that they were good. Everybody in my neighborhood got them, so I said, "They got to be good if they're doing that." I got the house system for the alarm and their customer service department has been good with me. Also, the technician who came out explained everything. A friend recommended me to MONI, and I would recommend them back because they're good.

The reps at MONI are good people. They seemed to know what they were doing and they knew their business. I very seldom engage or set up the system. In fact, I've had it for a couple of years now but I've set it up only twice. But so far, everything about my experience with them has been positive.

The security system is real good. The inside cameras and the service are excellent. I love looking at my phone when I'm away. Also, their customer service team was good with my issues. When I first signed up, I was very interested with the promotion that they had with the outside camera, which they gave away for free. However, it wasn't part of the original equipment. It was another outside contractor that did that.

I have several rental properties and other things, and I’ve installed some of my own security systems by going to a local place. But they’re older type systems and I didn’t have anybody to monitor them. I went on the internet and MONI and some others seemed to be good security service providers. I also have a friend who recommended a local company who was one of MONI's vendors and he said he's not had any trouble with the monitoring service. However, I had a bad experience with the vendor. They never answered the phone when called and there were a lot of things wrong with them. They were a scam organization which I found out when I went on the internet and looked at Better Business Bureau complaints. I've recommended MONI to get rid of them. Otherwise, they'll will be hurting themselves.

I like to go with small privately-owned companies that are kind of in the area and the individual who had installed the security system recommended MONI. He said they had pretty good service. So, MONI monitors the system, but it was installed by a private company that is connected with them. The person that installed the system was extremely friendly and helpful. He knew what he was doing, answered my questions and took minimal time.

I've been with MONI for about seven years and their technicians have been competent and knowledgeable. I've spoken to their customer service team to change settings on the home alarm system and to activate replacement keypads, and it's been a positive experience. When we've had MONI for about four years, I heard that there was an app that I could use on my smartphone to control the alarm system but I couldn't figure out how to get it to work. So I called them up because when I got their alarm system installed, there was supposed to be a cell phone card that was installed with it. It was part of the service and it came free as a promotion at that time.

The previous owner of the house that we bought ended up canceling with MONI. And MONI's team found out that we bought the house so a couple of days later, they showed up. I have talked with their customer service team and it has all been pleasant. And if there's any issue, they'll take care of it. Overall, MONI provides good service and we feel a lot safer since the installation of our security device.

I've had Moni for so long. Their customer service is great, they're always wonderful. There's a time when I called to find out how to run the system. I'd completely forgotten that I had a document in my file container that showed me all about the codes and how to do stuff. The rep that I talked to asked me if I had the lawn sign which I didn't have so, he sent me a lawn sign.

MONI approached me, as did several others. At that time, I liked that their control center had audible recognition. If there was some incident happening inside the property and the alarm was triggered, if I was in panic or for some reason someone had broke a window, they could audibly hear what was going on. That was a good feature to have and I didn’t know anybody else that was promoting that at that time. Plus, I also have a panic button.

When I was initially looking for a security company, I called several places such as Vector and ADT. But I liked MONI Home Automation's prices and the friendliness of the people that I talked to so I decided to get them. Their customer service team was very cooperative. The staff were very friendly and knowledgeable. However, there were a few things that I had to think twice how to do. MONI was not gonna absorb everything. MONI could be cheaper too. My bill was a lot more than what they’ve initially said it was gonna be. When I was originally quoted, it was $49.95 but it became $67. I got a camera at the last minute which they gave me but that shouldn’t have made it go up that much. I’ve asked MONI about it but it didn't get me anywhere. I’m already signed in the contract and nobody’s gonna do anything.

I've been with MONI for about four years now and I was very pleased with the professionalism of the man who installed everything. I don't have complaints about the service. I’ve never called for anything that I haven’t gotten a response for. I got some more alarm things for my windows and they helped me set it up. They took their time with me and I was very appreciative as I didn’t know what I was doing. They’re really good about calling. I like that any time the door is open, I know it. My husband also uses the smart phone app all the time to arm the house when we’re away.

We were with Zenith and we weren’t a bit satisfied with them. It wouldn’t work half the time and we couldn’t get them out here. When they did come, it was in worse shape when they left. We heard about MONI Security and we changed companies. MONI's team had to come back and we were satisfied with that. They were professional about it, like the other day, I had to change the batteries in the fire alarm because it notified us last week. So, we went and bought some and replaced the fire alarm batteries. I have no problem. The service is prompt and treated us in the way we wanted to be treated.

I had this security system installed before it ever became MONI. I sold my home May 18th and called to close out account only to be told I have a contract until 2018!! I understand honoring a contract agreement UNLESS if you sell the property!!! This is beyond absurd. We no longer live in state or own a home so all I want is to close out account. They said I could not and I will seek further action.

I have been with Monitronics for 2 1/2 years now and the system works intermittently and have had multiple false alarms which cost me hundreds with the city due to sensors going bad. I called a week ago to verify my status to cancel because I do not want to continue to pay for a system that is costing way too much and doesn't work half of the time, and was told I'm on a month to month basis that I can cancel after the month ends. So I call today, month's end, and now a new guy is telling me I'm in a 5 year contract and have to pay $1700 to cancel. I've been getting the runaround since I made the horrible mistake of believing this is one of the better systems on the market and I definitely have not received that.

We had been with another security company and MONI Security was offering a good deal. It seemed like a better deal so we decided to switch. The one thing I really liked was the price they quoted me for the monthly monitoring service. The price was locked in for five years, which I was pleased with. The other company had just kept going up each year. I’m very happy with MONI. The only time that I’ve had a problem was when I had some work done on the house and I had to have one of the motion detector things moved. I spoke to their customer service team and told them what I needed to be done. They sent someone out, checked it, and everything was okay. It was very simple. Also, I’ve always felt secure ever since we had the security system put in.

We had AT&T when we were in Cleveland and they had one camera but we had to get the internet to get them. We already had internet in our house. The people called the street head and with MONI Security, we liked that when somebody rings the doorbell, we can go to our phone and actually talk to people at the door. But the past week, my doorbell is ringing and it's not showing up on my phone until three minutes later. It's been delaying on my wife's phone and now it's delaying on mine. That happened once before also, and they came out and got it fixed.

My wife wanted a security system so we have one. I had some other service and when some guy came walking down the street, I switched over to him. When they first put everything in, they noticed some problems with the original system that we had and we upgraded those. They were very knowledgeable and seemed like nice guys. Then MONI bought the service from them so I've been using the service for several years now. I’ve always felt really good about their service. They go out of the way to help me solve a problem without us calling or asking about it. When there’s something that goes wrong with the service like a lightning hitting it, they’ve always been responsive. I’m very satisfied with MONI. Whenever anybody asks me, I tell them I don't want to switch. Unless MONI goes out of business, they’ll have us along.

I live alone and MONI Security has just been great. In the couple of years I’ve had it, I've just spoken to customer service twice. Once was when I needed stickers on the new windows I put in the house. The other time was when the system went weird. I asked for help in learning how to reset it so I could figure out what the problem was. They were awesome. If it happens again, I will probably call them right back as I would never remember how to reset it. It’s not like a cellphone where I'm constantly working on something. With the security system, it doesn’t need my attention.

I’ve been with MONI since September of last year. They have improved which is why I switched to them. They have more technology. The customer service team helped me when I had a problem with the installation. They were very friendly and fixed the problem. Their technicians have been out to our home a couple of times and they were good. MONI is a good company.

One of my co-workers referred me to MONI. I haven't had any problem with MONI. But the broker, D&D Security, was horrible. There was a lot of calls from me because of that and it was not fun dealing with them. I had to get new windows and they didn't get my windows reprogrammed. Also, they did not come out to help me with the camera that wasn't working. So then, I went through MONI and they walked me through everything. It was only all over the phone and they were able to get that resolved. I had a positive experience with their customer service. The rep was awesome. However, the only concern I have was that my bill went up by a couple of dollars and I wanted to know why. Other than that, my experience with MONI has been great and it keeps my home safe.

MONI Security called me one day and that's how I got the service set up. Their team was pleasant but some of them were not knowledgeable. I have the security system and I have two outdoor cameras. I also have two motion detectors inside the house and two glass breakers. During Christmas night, someone broke in my trailer, broke the window, and neither one of the motion detectors or the glass breakers went off. I had a broken window and nobody wanted to pay for it. MONI had knowledge of it. They had the report from the police department and they didn't want to do anything about it.

The security provider I had changed their name, and now I have MONI. We installed the security device to be more secure and have had the service for 6 years already. My overall experience has been good.

I just have to say that first off, that I'm very pleased after the phone conversation I had with a Moni representative on June the 2nd at 12:44 P.M. C.S.T. I normally don't answer calls with numbers that I don't recognize but I'm glad that I answered that particular call that day. The lady I spoke with explained to me that the company (Moni) was dropping the collection agency against me and would be sending some type of paperwork or confirmation about the prior issue we were having and now is resolved. I thank you for your consideration and most importantly, your kindness in this matter. I accept, in what I would call an apology from your company, of any inconvenience I may have endured during the now past issue/matter. I thank the phone representative for the call she placed to me, to put my mind at rest and also Theresa ** with her sincere message to me on Consumer Affairs, letting me know her concern on my previous negative review. I now see that Moni takes a positive approach to solve any issues a customer may have and have done so with me. I'm content and happy to say that my previous review / issue has been resolved and again, I thank you (Moni) for your time, understanding and kindness in this matter. Thank you so much. Michael **

My 88-year-old mom was duped into buying a home security system by Monitronics after calling ADT. They didn't give her proper instructions or a password upon completion of the installation. After paying for installation and monitoring fees for almost 3 years, and not being able to operate the system, she called them to cancel on 6/3/2015. After agreeing to discontinue service they continued to send her monthly bills for monitoring services. She called them several times to reiterate her cancellation only to be asked for a "password", which she was never instructed to set up. Sadly, she continued to pay them, fearful of threats of collection.

When we were in Arizona, I had someone come to the house and MONI sounded like a good system, so I had it installed. Unfortunately, we sold the house within the following year and I did the transfer of service to our house here in Las Cruces, New Mexico, but because I had to have new equipment installed I had to extend the contract, which I wasn’t very happy about. In any case, after two months the big battery in the wall died and I was really upset about it because they should have put in a new battery when they installed the new equipment. They said it was the battery that already existed in the system that was there when I bought the house so, they didn’t replace it and they don’t have to replace it because it's not their responsibility.

As MONI, we've been with them within the last year. Prior to that, we've been with them as Monitronics for five or six years. All of the phone conversations have been well handled and when the technicians came in and put everything in, they did a really nice, clean job. We feel a lot better since. Our experience has been positive. We've called with questions, and they've always taken the time to answer. The system works well. It started off a couple of times and they call and check to see if it was okay.

The salesman of MONI stopped by and he had a good pitch for their home security service. Of all the salesmen that I've dealt with, he was one of the best ones. We've had the MONI security system now for about four months, but we've only set it three or four times because my father-in-law lives with us and he's home all the time, so the house is never left unattended.

Well, I had Moni for many years now. I just decided to switch to Comcast because they had a bundle that would save me over $60 a month. Well I thought since I had been with Moni for years that there would be no payoff and they were not clear about how many years I was on contract for. After I closed they sent me a payoff request amount of $1700 which is crazy! They told me that I just send it to Comcast and they will pay it. I don't know about that but there is no way I owe them that much money. I paid my bill every month, I will not be paying that much more even if I don't use their service anymore. Why can't they just be a good company and close it. Now they are trying to scam me for $1700 for nothing. It is crazy!

I like to go with some security and I had MONI before, so I just stayed with them. I once called MONI because somebody tried to sell me another service. The rep said that I could stay with MONI if I wanted to, and it would be at the same price, and so I did. Since installing my MONI device, my sense of security for my home has always been good.

We've been here in our place for 30 years and we got our security system shortly after we moved in. It used to be another security provider but MONI took over from them. I've been happy with MONI and when I had to have them send me a battery to replace the one in the system, that all went well.

MONI works really well and we've been very happy with it. It is so much easier to use the system now with the smartphone and the apps and stuff you can get them from. It's wonderful and also, it's nice that when our son comes home at night, the door tells us he’s home. The MONI guy came to our house to check up on us a couple of months ago and I told him I was interested in getting some more of the light controllers because we have other rooms. We like the feature where we turn them on and off with our phones, so we can have all the lights off and be out in one room and we can turn the lights on, walk through that room and turn it off when we go to bed. But he never got back to me on that.

I like MONI Security. My kids have the same company and so I went ahead and got the same one that they had been using. Their customer service team was very helpful. It was a positive experience in general. But, I only have a hard time keeping up with paying my things on time. One of them I paid a couple of days later and they were real nice, they didn't charge me the service charge and I appreciated that. It's been quite interesting because I've never had an alarm system before. But other than that, I like MONI so far. On the whole, I'm happy with them.

Security system has never worked as promised, almost impossible to get through to customer service, and then after again promising new equipment and service... a month later we have been contacted by nobody. They are a scam company, that only takes your money and delivers no product!

MONI Security serviced my alarm system when I initially signed up. I called the customer service team when my system was not working. The lady I talked to was professional and very nice. She's very informative on what was being offered and you can’t beat that. I don't have a problem with my system but the rates are high. Whenever the technician would come to fully upgrade my system, there’s a big fee involved with it. But he was quick and knew what he was doing. He didn't have to ask questions. He knew what the problem was, fixed it in 10 minutes and he was out of here.

I had Moni service from 2013 in my old home and in the month of Feb 2017 I moved to another location in the same town. I called Moni and asked them to terminate service, agent convinced me that they can move the service to my new house and offered me that he can give 1000$ worth of equipment. I accepted the offer and asked them to install the service. I received the last bill for the old location for 2.61 cents which I paid immediately. I had to call like 20 times to get an appointment for the new house every time I heard new stories that their installation team will call me and get an appointment.

Ten years ago, MONI Security's sales person came walking up my driveway on a Saturday afternoon when I was cutting my grass. Before their system was installed, the house was broken into so I said, "I will go with what the salesperson is telling me." I ended up buying into it and I have been more than happy ever since. I've worked with their customer service people over the years. I've set off false alarms and every time they were helpful and courteous. Since installing our MONI device, we have peace of mind. I like the key fob, which is one button and I'm out the door. I've called all the way ranging from new yard signs to needing a new key fob and setting off the alarm in my house. They either call me or I call them. It has always been pleasant.

MONI called me on the phone right after my husband had died and I was feeling scared to be by myself. They happened to call at the right time and so I signed up for them without comparing prices or checking. Since that time, they put me on a three-year contract and I have found the same services in my area much cheaper, even for half the price, so I will not be renewing when my contract is up in a couple of months. Also, when my alarm has gone off, it seemed like there was enough time for a robber to come in and clean my house out, kill me, and everything else before anybody showed up. There have been a few problems and there were times my granddaughter’s boyfriend came in unannounced and unwanted and it never was responded to as far as I know. I pay them every month and my alarm stays on but the experience hasn’t been anything spectacular one way or the other.

The reason for this message is to let you know that we contacted you on May 1st, 11th, 12th to let you know that we were cancelling our security service with your company. You continued to charge our account with a charge of 54 dollars and some odd cents. Your equipment has been taken out and we no longer are using your service. You have been notified by phone and now by e-mail. Thank you for taking care of this matter.

The technician that came to my house was very professional, polite and knew what he was doing. Also, I've talked to their customer service team a couple of times and the first time was because it's been too long to send me a sign to put on to let everybody know that I have a security system. So they finally sent it and everything was good. The system basically tells you the weather and I like it. I also use the app when I go out of town which I do a lot. Since we got MONI, it's a little more secure at home and when I go away.

I've used the home security service of MONI for so long. I live in a very secure, gated community, and no one can get to my house because there is a gate too far away and the doorbell is out there. But I'm happy that I have the MONI security system in the house, and I will keep it. However, the only thing that I don't like about having the service here in Arizona is that I have to pay the regular monthly fee to MONI, but every year I get a bill from the Tucson Police Department that I also have to pay $20 to them because I have the security service. Nevertheless, I'm very satisfied with them. I talked to the reps in the beginning of the year and they lowered my bill to match what the computer company would have charged if I had added the system to my computer, so that was really good.

The guy from MONI that went to the house and spoke to us was very flexible with his time and he wasn't pushy. He was also kind, courteous, and professional. He gave us options that we could upgrade or start at the bottom and then add on if we need to. And I liked that part of it. We put the system on every single night. It’s easy and convenient.

The power went out at our property and the security alarm has not stop beeping about the battery even after it's been restored for over 24 hours. Now I've tried calling to get help and I don't get anywhere but being talked over and rudeness. I am not happy with the service and I just found out I'm under a three-year contract with 36 months left. They're telling me if I want to cancel I have to pay over $1000 to get out. Why should I have to pay $1000 or more when I'm not happy with the service. I've never been under a more than a two-year contract with any provider. I want out of my contract and I do not want the alarm anymore. I'm going to be going to Twitter, Facebook and every social media account I can until I'm listened to! I want out of my contract now!!!

I liked the fact that MONI could hear you over their phone system. That was the deciding factor to go with them. They also warranty their service. If you use your security service and you get broken into, they'll pay your deductible and that's a saving on the insurance side also. It shows you how confident they are in their service working. The last technician that was out here was from Spot Security, a local company, that fixed the system on their behalf. That's when we added in the fire alarm upstairs. I love the features that were included in the system.

I'm satisfied with MONI's service. I feel safe having the security system and I like their customer service. I've stayed with them for 20 years and throughout the three homes that I've had. I had some issues with the new system but they quickly solved them. One time, something was wrong with one of the sensors and their team came. Another time, something was wrong with one of the cameras they had put in and again they sent someone out who fixed that. The contractors have been very courteous and showed me how to work the new system. They also showed me a few tricks to it so I was very pleased. I like the upgrades and the new system because it is digital and I can work the system from my phone which I wasn't able to do before. It's like a new toy.

I kept forgetting what my passcode was. I talked to MONI's customer service team so now I finally found out how to find my passcode and how to work it. I was always working the key fob, which is good, but it fools a person. You don’t remember what the numbers are. That was my only thing. I’d recommend having the key fob but not recommend MONI's people not use it until maybe a month after using the device. Nevertheless, I feel safer having MONI.

MONI was the best service for our budget at that time. It was also the best service to maintain. I spoke with the customer service team when I set up the system and they're very professional. They’ve always responded quickly any time the alarm goes off, which was accidental for the most part. So, I really appreciate that. Overall, it’s a very good company.

We have been a customer with this company for 14 years so you would think that customer loyalty would mean something however to this company it does not. They are perfectly happy to take your money but when it comes to providing the service that you pay for that is not on their list of priorities. Our system went out over 2 months ago and after numerous phone calls and several worthless hours on the phone a technician finally came out. He installed a new control panel but was not able to get it to work correctly. He was very agitated and stated that he could not work on it any longer as he was already late for his next appointment. He said that he would have to order a new part and would be back the next week.

I’ve had MONI for over 20 years and it’s always been good speaking with Customer Service. Their service works and I don’t ever have to call them out for any maintenance problems.

Originally, MONI was cheaper than ADT, so we went with them. But ADT is cheaper now. Also, MONI's security system is different from what I was used to. I don't set it anymore because the panel has to be in the middle of my house instead of right by my garage door when I leave. But I've spoken with the customer service team at MONI once, and it was a positive experience.

When system updated Monitronics sent card to update our system. On several occasions I had advised them that I couldn't find a battery so the system wasn't running. Since I couldn't update our system we were shut off by them but they continue to take the monthly payment from our account. After 2 months I am still trying to get them to stop taking out money.

My wife said to use MONI and so far, their service has been great. They went out twice for the installation and they were friendly.

I have a positive experience with MONI. The service they offered sounded good and the installation team did a good job. When there’s a problem with the alarm or power failure, customer service contacts me immediately and they are very quick to respond.

Years ago I was over at my daughter's house and she had MONI Security. She was telling me about how wonderful it worked so I thought I would try it and I felt very pleased with it. Sometimes I go in and forget the code and all the doors get locked. I speak to the reps and they reach out to help. They were helpful, knowledgeable and patient. Their installers were calm, polite and did what they had to do. So far, my experience has been very good and I have no plans to change anything.

I have never wrote a bad review for any company. As a Business owner I understand the challenges of running a business, but this company is a scam. They got me into a contract for 5 years for a service that didn't even work right. Once my 5 years were up I called and ask to cancel. The customer service representative asked me to send them a letter requesting the cancellation which I did in August 2016. Here we are in April 2017 and they are still charging me for a service I do not have. They asked me to send proof of the letter I sent them. I didn't keep the letter or any proof (never thought I would need to).

I’ve had MONI for the past four years. Then, I got an upgrade because it kept going off. They were very courteous and helpful and I was very pleased with the service. Also, the work was done efficiently, fast and good. It’s all been good and I have no problems with it.

We hired this company almost 3 years out of 60 agreement they signed us up for. In this 3 years we have had false alarms, & they have responded, but my issue is that we use our cell phones to turn on/off alarm. Well we are constantly losing signal on the app, I have called, & they tell me that they are going to check the available towers, & never hear back. Well I have to get into my house, so we override the alarm, & have to frequently enter the house, triggering alarm to go on. Did I mention how embarrassing this is and how our neighbors complained to the city.

There were too many hangouts in the corner from my house and they didn't get along too much with me so I got MONI. The installation was quick and we had no problems. I decided to put the security cameras into our system and the hangouts faded away since I did that. However, recently, I have an issue with one of the cameras where everything is purple while all the other ones are very clear. MONI gives me good service and having their security system makes me feel safer, have peace of mind, and I'm comfortable. I would recommend them.

Moni Security had good reviews so I decided to use them. Their installers got it set up and done. So far, I'm happy with their service.

It's been eight years since I've been with MONI Security. I was with ADT for about 10 years before that. They came to my home and I've been looking to upgrade. At the time, I tried doing that through ADT and they didn't have anything. They were gonna charge me $800 to upgrade my stuff. And it was still gonna be the analog type of very old stuff. I was looking for something better - more high tech. At the time, before Monitronics, it was Security Networks. Before Security Networks it was Alarm.com. Before Alarm.com, it was Sunbelt, or something like that. But they hooked it up. They came in and it was a brand new thing. And I've been with them ever since and they've been great to me.

MONI had a package deal that my wife liked at the time. The guys that installed the system were helpful, friendly and showed us how to use everything. They did what needed to be done. So far, we are satisfied with the service. On the whole, our experience has been adequate.

I call Moni's customer service team if I have questions and I don’t have any problem. A week before last, a gentleman called talking about an upgrade on my security system. I told them, "No, I'm not doing anything. I have to talk to Moni." When I called Moni, they told me that was a scam. They have never called me to check on my security system. I usually have to do that. I’ve been with Monitronics for 17 years. I had them when I had my house built. When I have trouble with my security system, they have people that they hire to come in and work on my system through the years. I also have the glass protection too.

I’m pleased with the service that we got from MONI Security. It was quick and seemed to be thorough.

I sold my home to my ex after splitting up and did everything I was told transfer the security system under his name since I was not going to be living there or own that house anymore. After weeks of paperwork, I was told that it had been taken out of my name and put in his. Two years later I find out it's still in my name and when I call to find out what is going on I am told it was never taken out of my name. Well GOOD TO KNOW!