Brinks Home Security Reviews

I have an account with Prolink and they sold this to Brinks. I had to deal with their customer service a couple of months. I had a five-year contract and I was going to cancel because I was trying to adjust my monthly bills. The gentleman did his job and reduced my monthly bill by $20 and also provided a free camera. It was a great deal. But there was an issue with the camera and that took 10 or 12 phone calls to customer service and maybe a total of six hours. One call was two and a half hours alone trying to get the camera to not pick up leaves blowing and shadows in the driveway. Finally, the gentleman said the very specifics of the video were never set up so it would only pick up a person, a vehicle, or an animal. He did that and the camera is now working successfully. But it was an exercise in frustration with customer service.

We have been with Brinks for at least three years and possibly more when another company tried to tell us that Brinks no longer provided service in our area. We believed them because we have had many other utilities and mortgage companies that have gone through changing hands. Brinks reached out to me and took the time and effort to find out why I had switched to this other company and they were the ones that alerted me to the lie. I was stunned to find out that this was not the case and immediately switched my system and my allegiance back to Brinks. I trusted them and I knew that they were a much more reliable and dependable company than the fraudulent company that tried to change me off of my original Brinks account.

It has all been great dealing with the customer service team of Brinks. I called them because my email was hacked and I had to give them my new email. This is my first time testing the Brinks device. I'm in Washington so I also have two neighbors there watching. I'm impressed. I can look and see my front door, and the arm's on. When I'm there, I don't even turn it on because I'm in a gated community and I don't feel the need. I'm the one who gets up in the middle of the night to let the cat out and all hell will break loose, so I'd rather not have it turned on if I'm there. But I'm very happy with it and to be able to turn it off from up here and on in case I need to work or to go in the house.

Sold my home and wanted to cancel professional monitoring. Brinks charges its customers for any remaining balance for their monitoring service contract, regardless of the reason for cancelling. This is not a good way to maintain a happy customer base, in my opinion. Because of this, I will definitely not use Brinks Monitoring again.

I thought I was signing up for a great security company based on reviews I read. I have had my system for 3 months and am now replacing my 5th & 6th pieces of equipment. Every time something quits working, I call technical support. I have never held less than 45 minutes, then have an extended conversation. Today I was notified via text from Brinks that a new door alarm had been delivered. I did not receive it. I called Brinks and they said they would check on it, please hold. I gave up 1 hour and 52 minutes later. The girl on the phone was incompetent, talked too much, didn't listen and never got back to me.

The Brinks service is good and I am putting in new windows. I was gonna call and see what I needed to do about that because it has the hardwired contacts on there.

I’m truly satisfied with Brinks. I'm always getting a good response and good service. I have good experience with Brinks. If I see a problem, there’s always a technician, there’s someone trying to fix it on the phone and there’s always a solution to everything that’s taking place. Brinks doesn't promise. They do what they do. And since having the Brinks system in my home, I’m secured.

The system that was in this house was the predecessor and the equipment that was in here was with Brinks. We've been here for a while but nothing was signed up. We said that it would probably be a good thing that we should have a system when we’re traveling enough and so, we called the name that was on the equipment. I had a positive vibe with the customer service team at Brinks when I talked to them. It was when we were trying to install the doorbell and it wasn't coming up like it should’ve been. They straightened it out well and they were helpful. They knew what they were doing and didn't try to upsell. I’m satisfied with Brinks. Somebody comes and rings my doorbell, it shows up. I can see who is there so, everything is fine.

My 91 year-old Mother passed away recently. I'm handling her affairs. The other day Mom's home security company withdrew more than $2,700 from her checking account by way of an ACH debit (a form of debit where Mom gave her account number to the home security company). I do not have a copy of Mom's contract and so I cannot evaluate whether the withdrawal was permitted under the terms of her contract. I don't know whether we're entitled to a credit if we return her equipment. Alternatively, I don't know whether we can sell the home security contract when we sell Mom's house, to mitigate our damages (assuming a buyer would be willing to assume the contract). Mom had several health crises beginning in September 2019 and had to move out of her home in November. Still, Mom kept making her payments by ACH draft every month and was not in default when the $2,700 was taken.

I have had the worst experience ever with customer service. I suddenly get a receipt from Brinks and I think there’s a mistake because I never hired brinks. So I call customer service and I get told to write a letter also cancelling my service. Well Monitronics never said they didn’t get it. So brinks has been charging me for service for 5 years when I have no equipment because I went to a different company and I don’t live at the address they are supposed to be protecting. So I call customer service who told me to write a letter. No mention of another way to cancel the service.

We have been completely Dissatisfied with the Brinks service. The response time is abysmal and the customer service is worse. They increased the price 3 times. After the third increase, I asked to have the price reduced to my original price, they said that I had to agree to extend my contract in order for them to lower it. We could not wait to cancel the service at the end of our contract. On April 21st, we signed a cancellation notice and our contract was supposed to end on June 20. Brinks just sent us another new bill after we cancelled the service and our contract had ended. We have spoken to at least 2 managers, and they refuse to close our account. They said we have to submit another cancellation form. We just want to terminate the service and stop the billing.

I was told that because I signed up as a referred friend I would get 2 months free then I signed up my in-laws and get a second 2 months free. That never happened. The real problem is that I had a second touchpad installed in my bedroom and it will tell me which door has been opened. It does this for a few days then stops. I called and on the phone it was hard reset. It worked for a few days and stopped. I called back but the center was closed due to COVID-19 when it reopened they said that I would have to pay for a repair call. They finally sent someone out and replaced the second panel and it worked for a few days. Then they sent another tech out who paired it with my WIFI and it worked for a few days. Now it has stopped again and I'm considering legal action to cancel the account and go with another service.

I purchased a security system from a local company. Unbeknownst to me, they sold my contract to Brinks. I did not want Brinks to be my security company so I tried to cancel. They would not let me cancel and threatened to ruin my credit if I didn't continue to pay for their services...for the next 3 years. I never agreed to their services.

We had a new modem put in our home which meant our wifi name and password changed. Our 3 outside video cameras and doorbell camera are now out. The only way to reconnect them to wifi is to get up on a ladder and push the wps button on the video camera. We have a 2 story home so the cameras are way up on the house. I am a 66 year old woman who cannot climb up and down ladders to reset each of 3 cameras. Brinks wants to charge us $65 an hour for a technician to come over to our home to get the 3 video cameras and video doorbell camera back on. We would never have had these installed if we had known each time they need reset we have to climb a ladder or be charged $65 an hour to have a technician come out and reset the video cameras. Our contract won't end soon enough. In today's world of technology there has to be a better and far easier way to bring our video cameras back online.

Claim to be 100% customer satisfaction, but did not contact me to let me know that I had an outstanding balance on my account. Instead, they sent my outstanding balance to a collection agency which has now affected my credit and I am forced to pay three times as much. I had NO IDEA that I had an outstanding balance or I would have paid it. Now I am being told that in the "fine print" it says that they will not contact me, I should have looked for it myself. Not sure why, it would have been courteous of them to just contact me and let me know instead of ruining my credit and charging me three times the amount!

After having a problem with our update with Brinks Home Security pad, and the technician problem on June 24, 2020, Brinks sent a very professional technician on June 27 that finished setting up our system properly and explained everything to me and checked everything out before leaving. Thanks for helping us with this problem.

When Moni switched to Brinks they added 2 years to our contract. When questioned we were told they would let us listen to the phone call but that never happened. And please tell me why it takes so long to cancel.

I want to cancel my account for services with Brinks due to the false payment promise of $25 a month. They used a third-party company called Capital Connect that scammed me! I have been paying $77.90 for a while and have been deceived by this company. I cannot continue to pay for this account because I was lied to about the actual terms of this contract and I am also having financial hardships and do not think it is fair that this company has been lying to me and scammed me because I am a senior citizen and was targeted by this door to door salesmen. This company did not mail me a copy of this contract nor did it help me fully understand the terms of this contract and instead took advantage of me and tricked me into something I can not afford to pay as I am retired and do not work. I will not be paying anymore and want them to terminate my account but Brinks refuses to cancel.

I have been a customer of Skyline Security/Brinks Home Security since February 11, 2020. As of this writing, there have been at least 15 false alarms. Three different technicians have come to replace sensors in different areas of my house, yet we continued to experience false alarms. The police have made three false alarm visits in which I had to pay a total of $170.00 Their office advised that it would reimburse me for these false alarm fees but has failed to do so. I have tried to cancel service but they keep insisting I am under contract with them and threaten to send my account to collections. In the mean-time, they continue to call me everyday to collect for a service that has not worked since the day it was installed. I mistakenly believed that Brinks was a reputable company that would stand behind its product. This company is very unethical and shady!

The glass break issue was resolved, thank you Brinks!

Wireless Keyfob. The person who came to my home to program my new keyfob to the panel on my wall was very helpful in explaining to me how the fob works and demonstrated how to secure my home when I stay in, leave to go out, and when I return. He was very pleasant and knowledgeable.

Victor installed our service originally. We needed to add a couple items to our system. He was very prompt on returning my call and was on time for my appointment. We appreciate him and love our Brinks system.

The service man was very knowledgeable and polite. He corrected the movement device that was put in wrong by the original installer. He checked all windows with alarms and tested alarm. Very nice gentleman!

They will accommodate you quite well, when you get an install, however good luck on trying to cancel services. They will put you on hold for a very long time, harass you with questions and try to sell you and discourage you to not cancel, then will not follow up on the cancellation request by transferring you to multiple departments, and not following up on sending a cancellation form which requires your signature to cancel. Overbill you with overpriced rates. Rude and dis-honest!!!!

Love my system and how it all works! But most of all I loved my install team. They have becomes great friends! They were so professional and kind and made me feel like family. Now I tell my friends they need Brinks! Thanks for all you guys do!

The past owner of the house that we bought was with Brinks and we continued that. Switching it over to our name was very easy. We kept what already was in the house and I like being able to use my phone to arm and disarm and to see notifications as well. We’ve had an issue with setting the alarm through our phones though and apparently, this hasn’t been working for a while. We would get a notification that this unit was not responding and we didn’t know what that meant.

When we bought our house, we had Alliance and Brinks bought them out. They let us know that it was gonna be switching over. And then they came out last month, upgraded our entire system, gave us an indoor camera, lowered my wonderful bill, and gave us an outdoor camera. The guy that came to hook everything up, Milton, was a really cool dude and he was efficient. The only thing is since they put the system in there, we’ve been having problems with it going offline and online. But it could very well be the internet service since we have someone coming out on Saturday to do something for the internet. Other than that, we’re pretty happy with it.

Cancelled policy and they still renewed contract for three years. Do not count on your account being cancelled when you request it. They will ignore your request and keep charging you. It is best to not be involved with them period. You will not get out without a headache.

Brinks was already installed at the house I bought so I just took over their contract. I talked to customer service when I first moved in so they could coordinate the system under my mobile device and cellphone number, and putting everything under my name. I had one guy come and handle it all, and it was great. I have a dog that lives inside the house with me. When I leave and I turn on the alarm, he sets off the motion detectors and they call me instantly. I have to let them know I have a dog. I don't know how it would change that motion sensor knowing that there’s a pet inside and it moves through the house. But it's really good that as soon as I leave the house, they call me. I like that because it makes me feel like they're on top of things. I also get text messages and all that jazz. It makes me feel super safe being here. The price is pretty good, too. I can't complain about that either.

I’ve had the service for five years now and through the years, I’ve only added a camera. It takes a battery so every once in a while, it’ll flash and say the battery needs to be changed out. Then I’m like, “Aaaah!” But other than that, I haven’t had a problem. I like my system. I call the company if my alarm goes off accidentally and they’ve always been really nice.

I was with MONI and Brinks took them over. System's fine but when I set the alarm, it takes a couple hours for it to show up on my email to say that it's been set. And when I disarm it, it takes a couple hours for it to say it's disarmed. It's slow that way. Also, they’re telling me that I owe them money. I didn't have a balance but they called me and they go, "This is from the last time that you owe a $127." I don't understand how I can have zero balance one month and then I have a balance the next. They're very confusing. I had to pay whatever it was and they screwed me over. I'm not satisfied with Brinks.

I’m very happy with Brinks. Everything is going good with them. We went with them because of the promotion package they gave us with the 3 cameras and the motion detectors. I like the quality of the system. However, my garage door sensor goes off and on and it stays on when the door is closed. I also had switched my modem to my personal modem and once I did that, it kinda changed the password. I had a hard time setting back up the Wi-Fi to my cameras so I had to end up going back with the company without the modem. Once I went back to it, I haven’t had any problems.

It's going okay with Brinks except the Ring doorbell alarm is not really accessible for me because I’m blind. I even contacted the Ring Doorbell company to call them. They said it’s not compatible for people who use it with an iPhone with a voiceover. But other than that, the security system itself works good. And the reps have all been nice, polite, professional, and kinda helped with my questions.

It's been great with Brinks. Every time the alarm goes off when the door is opened, I get a notification on the phone. There's no 45 seconds delay anymore. As soon as the door opens, an alarm is activated. Customer service tried to talk me through whatever issue I had over the phone. I e-mailed them and they e-mailed me back. We got through one issue. If we still couldn't get through it, then they’d send out a tech to take care of the problem. He was knowledgeable about what was going on.

Brinks bought out the company that we had always been with and we’re fine with everything. Also, we use the mobile app and we love it. We like Brinks' system a lot.

I like the security having a Brinks system. Everything was fine with the rep when I had to call recently.

I’ve had my alarm system for over 15 years. I’ve had different companies and the most previous alarm company, Monitronics, was bought out by Brinks. I got a notification through the mail that it’s bought out. I’ve had the previous alarm system for some time. I upgraded it. I was asked, in order to do that, if I wanted to extend my contract, and I did. They also gave me a surveillance piece of equipment I haven’t used, it’s still in the box. The transition was fine. There were no issues with that. I have been with Brinks for five years now and I’ve had no issues.

Years ago, I had ADT. I'm in the security field so I've heard about Brinks many years ago. By happenstance, the company that I had when I first purchased my home, MONI, was purchased by Brinks. Naturally, they assume all of the responsibilities and the customers came over as well, and the contract that I was under was with MONI Smart.

We had just moved into our home and we wanted a home security system. Something came in the mail, and we called and went with Brinks. The installation guy came and did the install, which was very nice. Things went great and we've been very pleased with the system until something happened with the thermostat. We didn't understand what was going on, but we had to just change the setting on the iPad and so far, so good. We really like the feature involving the doors (the front, back or garage door), when any of the doors are open, and we use the app a lot.

I signed on with Monitronics in 2017. Brinks bought Monitronics. I had a 3-year contract. I paid my bill online EVERY month when it was Monitronics and when it was Brinks. I left Brinks in March of 2020. I contacted them at least 30 days before I cancelled, which was the end of my contract. I logged onto Brinks at the end of March to make sure they showed no balance due. I received a bill from Brinks early April, which showed no balance due and another letter saying sorry to see you go but if you come back to us, we will charge you $17 per month rather than the $45 I was paying.

I ordered Brinks for my new home with a 3 year contract. When we started doing our remodel I asked to suspend the service while we were working on the house since we couldn't arm it during this time and said I would be happy to extend the service on the other end. They said "No, can't do that". I called back a few months later again asking to do it and they again said No but they offered to give me a 3 month credit which only turned out to be a 2 month credit. During the time of my"credit" my alarm panel was not working, I figured it was due to the credit down time. After 3 months, still not working. After 5 months, still not working so I called and asked to turn the panel back on and they said they'd have to send out a technician. He came and got it back up and running, 3 months later I get a bill for almost $60. No one ever said anything about a service fee to come out, in fact since I'm still not using the system, I would have never agreed to pay it.

I really like Brinks so far, but there's a 5 to 10 minute-delay from the time that something is in my backyard until I get the text. Other than that, they have been great. I've had to call for issues with the billing. Also, when my system was about a week old, it crashed and someone had to come out to fix it. You also can't move it around the house, which I have no intention to do so. But unplugging it sets it off.

Brinks was Monitronics before and I’ve been protected for seven years. The system seems to be working okay although I don’t know how to turn on my light outside such as the night vision. It doesn't come in clear like it does the front yard and the side of the house. In the darkness, I kinda see something like the sun porch a little bit but it isn’t like the other ones. Because when I look in the other ones, it almost shows like there's a light shining but there's not. It’s doing the night vision but it’s not doing that in the back. Still, it was perfect dealing with the installation crew.

Brinks's customer service has been very professional and straight to the point. Any questions, they’ll answer and if they don’t know, they’ll get the answer to it. Overall, my interactions with them have been pretty helpful. The functionality and performance of the system have not been that great. The motion sensor would sometimes pick up the movement, but at other times, it won’t. There’s also a delay in it, which is the worst part.

We had a dead battery in the backup system. We dealt with customer service and they were very good and very helpful. They gave us important information about the battery so that we could do it without a technician coming to the house and we did the battery change on our own. Brinks' level of service seems to be fine.

First off, Brinks bought my original security company American Defense Systems. I cancelled my account in October for my contract ending in November. I paid my final bill in December. As I work in a different state I did not keep tabs on the bills coming into my house that I thought were already finished. When I got back in March I saw that my account was never cancelled and they kept billing me for all of those months, plus late fees.

Brinks bought out Guardian. I liked my service with Guardian and I'd heard good things about Brinks, too, and they didn’t change my rates, so I just stayed. I was having problems with my security panel in my house, and they helped me through resetting the thing a couple of times to try and get it working. We still couldn’t get it fixed, so I called back and talked to him about upgrading my system to Brinks’ new stuff, and the lady was very helpful getting me all set up with that. So far, I've been pretty satisfied with my experience with Brinks. Customer service people are nice and the one technician that I worked with was very professional. I've had no complaints.

My Brinks system is outdated but I haven't had any issues other than some glitches with the system itself. Their customer service was fine. But there are telemarketers that call me every day to upgrade even if I tell them to stop calling. I had somebody already called me about it three weeks ago and I told him that I'd call him back if I decided to upgrade my system or change out.

The other day my neighbor called me to inform me someone was on my property snooping around, so I went to my app to log in and view my cameras, and turn on record feature. Was unable to log in on app or website to do so. I called brinks and one customer service rep told me they are having trouble with the site, I asked to speak to someone else, and they told me they were doing an update. Which is it? If it was an update, why don't they notify their customers when this will happen, before it happens! You don't just shut down your website at 3:30 PM to do a update, without proper notification.

Updated on 07/12/2020: I called the customer service number to cancel my service with Brinks as my 3-year contract with them is ending at the end of the month. I was never that happy with Brinks as the customer service was never great, and they raised my price several times without notifying me. I never signed or was told that there was a 30-day period where I would still be billed after I requested cancellation.

The customer service of Brinks was excellent. I called them in ‘cause the battery pack went dead in the master switch. The technicians spent a couple of hours checking everything and updating my panel. It went very well. He apologized it took so long. Everything is functioning properly since then. I’m very pleased with the system. I never had a problem out of it.

Years ago, I was an over the road truck driver, which meant that my wife and my children were home alone. I put the system in then Brinks bought the company out. Instead of telling Brinks, “Go fry ice,” I continued with their service and I’ve been pleased ever since. I’ve talked to their reps plenty of times and they’re good people. They make sure that if they can’t answer my questions, they get me somebody who can.

Brinks has done something that I don't have to think about. Their customer service has not been bad.

Brinks' equipment has always worked for us. I spoke to their customer service to try to set up a payment thing and they told me I can only do it online but they were fine.

The Brinks system works great and I like the features in my package. The remote arm and unarm is very good. But they should verify what they are going to install prior to setting an appointment with the installer. I was going to upgrade to cameras. They came out to test the equipment and install the cameras, but the cameras that they were going to install was not what I was told they were going to be. But it was good with the tech.

I had Brinks. And then a company came in and deceived me and swindled me into thinking they were Brinks but they were another company. And they changed out my system and got my business. And it took me months to get broken from that. So now, I’m all Brinks and very satisfied. They have excellent service. I felt very secure with this system and I’m very pleased with its operation.

The gentleman that came to set up the system originally was great, super helpful, and even took some extra steps for us. One time, there was an issue with the monitor and I was able to get that resolved over the phone. At another time, they had to come out. And every time they came out, they were super prompt, on time, and took care of things. But the door lock is frustrating and we have to replace the battery a lot. Then at the beginning, we had a lot of frustration when the doorbell wouldn't work correctly. Plus, when they had to come back and put in a new monitor, it was six models behind where we were at the time. And we had only been with the company for a year and a half. So, I felt that our stuff got outdated really quickly. But whenever I call Brinks, everything's prompt and they get back to me immediately.

Last year, I had to pay $50 to get my camera that stopped working moved to the back of my house because I ordered the doorbell, but it never got done. Also, a while back, the doorbell had gone out and Brinks walked me through getting it back up. However, I'm disabled and they had me unplugging this and plugging this. It was hard, but I got it done. I had better luck with Monitronics. When my cameras go out, they immediately come. I don't use the features offered in my system much. I'm in a pretty safe area and had I known, I would've jilted it. I would've just done the doorbell and one camera.

The sales representative that came to our house told us that they would buy us out of our contract with Vivint which they did and that they would give us a price of $50 per month which was a lie. It was actually $70 per month. They also told us that it would be a four year contract when it actually turned out to be a five-year contract. They also said in the contract that they gave us a new doorbell camera and a new camera for the outside of the house and a new panel for inside the house. What they actually gave us was just the doorbell camera which was another lie.

My garage door didn’t work, then one of the cameras wasn’t working, and the doorbell kept going off. I called Brinks and asked for help. They said they'd fire out the best person they got. The lady who came out was super helpful. I thought her professionalism and commitment to me as a customer, representing Brinks, was fantastic. I trusted her. I let her into my house and I asked what she needed. She said she got it. She knew what she was doing. I felt comfortable with her doing it. I felt like I could go in another room and do something else and not worry about it, and she came to me and said to check that out. The functionality of the system works.

The service of Brinks is fine. The quality of their equipment is pretty good too.

The first time I called Brinks was when we had the one problem with the glass break in our dining room window and the rep was rude. He wanted me to take the whole panel off. I said I didn't know how to do it and he said he would walk me through it and I could do it. That made me want to look for another system. And he finally said to just take the batteries out and that they would work fine without a battery. He said he could tell on his end it was working fine. But I put the battery back in anyway. I called this last time because it said there was a problem with it. I talked to some woman on the phone and she said it's gonna cost $50. I told her to send somebody out that knows what they're doing because I don't.

My son and daughter have Brinks and they're happy. I didn't wanna fall into a three-year contract, but the customer service that they get is good. Also, the sales rep did a good job so I got Brinks. I have the app on my phone and when someone comes and rings the doorbell, although my phone indicates for me to get a notice, I don’t always get a notice on my phone. It wouldn’t ring and then I couldn’t hear anybody ringing the doorbell, so I went to my panel and I put the volume up.

While doing my due diligence while shopping for a home, I contacted Brinks to see what the cost to move the system would be. First they told me I could bring the window sensors, motion detectors, smoke, fire and CO sensors, but I couldn't bring the panel. They said in order to use the system at the potentially (I didn't close on property) new address, I was told I would have to pay for an install and buy a new monitor control pattern since the one installed in NJ, wouldn't work in Arizona. I have a contract and since I can't walk away from it, I either leave and continue to just pay the fee then hope they cancel it while directed (which based on reviews seems like a nightmare) OR I can pay all the fees upfront to buy the equipment and still have to extend my contract by another three years.

I was having issues with the cameras and Brinks didn’t wanna come over but they helped me set it up over the phone. Things are good so far. But I had ADT and I felt better with them. It was a more upgraded system than what I have with Brinks.

I am putting my house in the market and probably not gonna have an alarm system in my next house. I called Brinks in February to see when my contract was up to be sure that I cancel it in time. One of them told me that I had to call by April because it was ending in May. When I called in April, they told me I had until August. I got two different answers to that. I was getting ready to call them again today because I don't wanna be renewed. I don't need an alarm right now and I don't wanna be tied into paying these things. But Brinks was prompt on the phone. I haven't had any big issues with them.

My battery was running low in my control box. We had a twister and that did not last two days. The rep said she could send me another one for 30 some dollars. I thought that was kinda extreme. The guys would come out today and check it and install a new camera for me. Their customer service is pretty good overall.

I got Brinks both at my mom's house in Iowa and my house in Arizona and they both suck. Their machine keeps failing and it keeps having to get repairs. And their customer service lies. I would tell them I'm gonna have somebody at my house and then they wouldn't show up. Or they would call me and tell me they would have somebody here but they wouldn't show up. I'm staying in Iowa and I had to pay somebody to go and take care of my house to make sure nobody would rob it.

When the panel stopped working, I called Brinks to get it fixed. Then, when I got on the phone, I asked about upgrading it to the doorbell because my son had the Ring. I ended up getting that upgrade and it gives me a sense of security. Also, I like it because even if a car passes, it comes up on my phone. Everybody I dealt with was good and very nice. They were very professional and knowledgeable as well. But the installer didn't leave the instructions for my panel and my camera. He left the one for the Ring but it's good to have those things on hand to refer back to. Even though everything is on the internet, I wanted my packaging. I like to read black and white sometimes. Other than that, he did a good job and the overall performance of the system has been nice. I like it.

I was with another company for five years and before I knew it, they were named Brinks. I had the reps come out and check my system because it was old and it hasn’t been checked out since I moved here. So, they came out and replaced all the batteries in my motion detectors and my windows, and everything's good with my system now.

Brinks gave me an upgrade and switched out a unit about a month ago. They can improve something on the cellphone range 'cause I’m not sure if I’m even on cellphone range or not.

Brinks bought out Monitronics but I don’t feel much has changed. I feel like it’s the same in terms of monitoring. We had a recent issue with our control panel and they responded quickly. The man who came out was very professional, especially given the whole Coronavirus situation. He did great. Brinks has gone favorable for me.

We moved from our home in February, I called to cancel them at that time. I spoke to someone really nice and thought it was done. A month later, I was still being billed the full amount. I called back and spoke to someone else who was rather rude. She told me I should have been sent an email to cancel services, I checked my email and didn't have anything from them. She said it was still my responsibility to call them back but that she would go back to listen to the conversation with the previous rep to see if he told me anything. She said I was responsible for the charges and they would not remove them since I was supposedly told about the email.

I'm not pleased with the last incident with the fire. My smoke detector went off. They called me and I met the fire department here because I was not here. It said extreme heat was in the hallway. But, when we got here, it was not anything. They said the smoke detectors go out, and they are out of warranty after so often, of which I never knew. This one had not even went out. So, they replaced it but I had to pay for a replacement. And I thought, “Hey, look. When I got this, it was lifetime warranty.” When Monitronics switched over, that lifetime warranty does not apply anymore. These companies keep selling their stock so the consumer gets caught up in the middle of all that. So, those agreements that we make are not worth anything. I'm not pleased with how they transfer the accounts over from Monitronics or Alliance.

I was with Monitronics before and Brinks bought them out. I was having some issues and was gonna cancel the system just because people were offering me a better rate somewhere else, but Brinks was able to price match it. They sent somebody to update something since it needed to be updated. The guy came and he thoroughly explained to us. He was really nice.

I always had a security system in the homes I’ve been in. I had Brinks when we moved into this house and then I just continued with it. They've come under different names over the years. I had a basic wired system. It’s not a Wi-Fi system where you do things remotely. It works fine, and I would just keep it like it is. They came out for my front door about a month ago. It wasn’t connecting correctly, and they sent a tech out to redo the sensor there and to check all the other sensors and got everything working again.

Brinks' service, in terms of coming and in getting me set up, is fabulous. We were elated with the quality of the rep. The field organization struck me as first-rate and the Nest equipment that they're reselling is pretty robust. But I can't get behind what happens in the back office. It's not well thought through. When I bought the original equipment, I put in on a credit card where I needed to get to a certain level to get benefits. I wanted them to bill that credit card and that was an immense pain to get it switched. Also, all the equipment I had from them is a mess. None of it is Brinks branded. As far as I know, it's gonna hold up fine. I had a problem originally with the Nest Yale Lock, but that was covered under warranty. I paid Brinks to come put it in, rather than try and do it again myself, and that seems to have been a much more satisfactory way to go.

I'm a woman alone and I've had my house broken into before. I got a handyman who wasn't certified and he made the dog door through the hardwood door. I needed to do something so I could know that I'm safe. I went with Brinks as they were a lot cheaper than Alder and provided better customer service. With them, I don't have to have a landline to have a life alert button.

Our contract has been handed around a little bit. We were with Norstar then it was bought out to Moxie and Moxie was sold to Brinks. I utilize the Norstar app. It’s still tied to our system. Recently, the tech came out for a faulty doorbell and a faulty sensor on one of the doors. He repaired it there on the spot and fixed it.

The cameras were put in and they were now connected. But for some strange reason, the first guy didn’t want to climb the ladder to connect the cameras. So, the second guy had to come out and he said that it was ridiculous and he fixed it. Other than that, everything else has been great.

I wanted to have peace of mind in my home. I went with Brinks but then I don't like their equipment. I want to know when people ring my doorbell and for my system to record them when they ring it. In order for that to happen, Brinks has to send the recording to my phone or my email. When the system reaches the maximum capacity for videos, it stops recording.

So far Brinks has been good. When I call in, the experience has been good aside from having to wait. I own the same equipment after turning over from Monitronics.

We’ve had this security system for years and so far, we’ve not had any issues with it. The smart feature is interactive. We’ve been pleased with the level of professionalism and courtesy. Recently we had an update on the software.

Everything is going well with our Brinks Home Security. When they came initially to install, they offered me some additional services that I was not getting with my other company. And they were able to help me get out of the contract with the other company, so I decided to go with Brinks. The sales rep was very cordial and I'm getting a good deal for my money. I've got the monitors for my hallway and for the doors. I have this glass shatter in each room for my windows. The only issue I have right now is I’ve got one of my key fobs in Greensboro, and my system keeps telling me that it’s low in battery. So, I’ve had the batteries changed. But other than that, I'm very satisfied with the system itself and the responses from the alarms that go in.

We've never had an alarm system, but we're living in a bigger city now and our kids thought we needed an alarm system. When we moved here, we got a recommended opinion, which was how we got Brinks. I wish it was cheaper, but $44 was the going price. When we had to call and get help with the system, it went very well.

Brinks is a reliable company. I've had them at another house since 2009 and when the alarms go off, they pick up. However, I'm a little concerned about some of the alarms that I don't need to have. Still, that is not a big deal and we have nothing to worry about with what they do for our property.

The quality of the system of Brinks seems okay. I don’t have any real trouble with my system except once, but it was fine. There was a couple of issues with it. For some reason, it was sending out a medical signal, and the paramedics showed up here two different times, but we didn't do anything. So, I don’t want that feature anyhow, so they shut it off. But then I had a deal where we shut the alarm off, then we walked downstairs and the alarm went on. They ended up sending a tech out here to upgrade the board in the system ‘cause it was old and it’s been good ever since.

I love the equipment. I also love the upgrade that we did with the inside cameras and the other doorbell. I just moved my Ring doorbell to the back door so now I got two. I know it’s authorized. I like turning it on and off from the phone, so I don’t have to give anybody my codes when the kids come. The installer was very nice and helpful. He went out of his way to make sure we were happy. They've been pretty good.

I’ve been with Brinks since they bought out Monitronics two years ago but I’ve been with Monitronics for 10 years, who has been very good to us. They were a good price and we just rolled over because we already had the equipment. But I’m not as happy with Brinks. If you're a Monitronics customer, you couldn’t talk to Brinks. They have different operating systems and they have five. I’ve been on the phone with Brinks for 14 hours in different times. I’ve been on three hours on the same call, on the same situation. I had to call them last week. I lost my receipt and they had to come out. I bought four new houses in 10 years, so I moved all my equipment with me. I got woken up twice. It was four in the morning and I was out there, making sure all my kids are in bed. I cleared my front yard. My garage rolling door sensor was going off saying my garage door was being opened at 4:00 in the morning.

My daughter told me about Brinks. They came by and did a presentation. Installation was wonderful. I’ve had to call in several times about my alarm system. But everything’s just great as far as customer service.

I talked to several people but I really liked the description better from Brinks than the others. And when I got their service, it was another name then Brinks bought them out. Their customer service has been very good, and their reps have been very understandable and patient. Also, the system is fine so far, but I have one minor problem and I haven't talked to them about that because it wasn’t hampering anything. So when it gets to bothering me, I’d call them.

When I originally called, my contract was being held by the American Defense System. I put in a complaint work order, and somewhere in the process, they dropped the ball. ADS didn’t service it anymore and then it defaulted to Brinks. I felt like ADS was passing on the cost to fix it onto Brinks, which I didn’t think was right. Then ADS was supposed to call and say that they were gonna cover it and pay for it after I made a stink because I didn’t feel it was fair to Brinks, and they didn’t. But surveys generated that I made a call, and surveys generated that they made a call to Brinks, but there was no documentation of that. Another month went by and I had to call again. Then I had to escalate to a manager and wait three weeks for a service person to come out and service me.

When I go to access Brinks' cameras, I have a problem every so often and they keep asking me to troubleshoot. Last time I called them to do that, it was too much. I wasted half a day on the phone. Since then, I've been reluctant to call back as I don't feel like dealing with a headache. Though I recently extended my contract with them as it is a deal I couldn't get anywhere else, I should've gone ahead and changed providers.

A guy from Brinks came to the house and I decided to use them for their price. After we bought the system, the installation was done the next day, which was really quick. The service and equipment are wonderful. It’s a very good system and I like that it’s very easy to use. Anybody could turn it on and off and take care of it.

We were having some issues with our previous provider, and a Brinks person contacted me and I volunteered to talk to him. After going through the system with them, it appeared like they knew what they were doing, so we signed on with them. Customer service has been good. I've been able to get ahold of somebody. We had a problem the other day and they addressed it quickly, so it's been satisfactory. But, there are times where I wanted to have somebody come out and check something, and it took a little while. But everybody deals with that. So outside of that, everything is okay. In comparison, our old system was not very up-to-date. So now, we have it on our phone apps and we can change and adjust it even away from home with the app, which is easy to use. It is definitely a lot more modern than it used to be, so we enjoy that.

We've had our system for about 14 years and over the years Brinks bought out who we were with. We've been really happy with the customer services, which we were notified in advance. It was seamless advancing to Brinks. We're still working with the older system because we live on a fixed income, and we were going to cancel not too long ago, but they made an offer that I couldn't refuse. However part of that offer is that we don't upgrade the system because we're on a bare-bones payment plan. Other than that, I'm very happy with them.

We have had a couple of technical issues and the Brinks people on the phone were not helpful at all and I had to spend well over an hour. One time, I made about three different attempts at calling and talking through the issue with someone on the phone. They didn’t have the technical expertise and couldn’t help me solve the problem remotely, so they had to send someone out. At first, they wanted to charge me for it. I had to convince them that I shouldn’t have to pay for someone to come out to fix something that they couldn't help me fix over the phone. Moreover, I had to leave work to meet the technician at home. It was a hassle.

I am generally happy with the service. The only issue I have experienced lately is that when our panel was updated about a month + ago now when we open a doors/windows the system does not say which door it is! It used to tell us exactly which door it was. Now it just says Zone and a number and we have no idea what that means. It is very frustrating! I did not realize this until way after the technician had left and now with social distancing we won't be able to have this changed for a while.

I went with Brinks for their ratings and the alarm system works fine. The very nice gentleman who came out to put the things in was very professional and really down to earth. He did a great job.

When I lived with my mother, we had ADT. I didn't care for them too much. So, I went with Monitronics at first. I've been with Brinks since 2009. It's a provider with a better service. I feel that their reps were pretty cool. It's just that the tech guy before the latest one that came to my house didn't do the job completely, and he wasn't communicating with Brinks completely. When I moved from my other location to my new location, he didn't install everything that he needed to install but the second guy came and took care of it. Right now, I got an issue with my doorbell camera, and I haven't had time to call to see what's going on with it, but it's not working properly. Other than that, I feel good having Brinks because I got sensors on everything that's in my home. So, I feel secure. I fell well and nice.

The system was installed and the techs did a really crappy job and it didn’t work out. I just ended up going with Brinks to get it fixed because it seemed like nobody could fix that for some reason. Brinks techs were knowledgeable about the system, and they were able to fix the hardwired system. They did it under warranty. The tech went the extra mile by upgrading me us to 5G. We use the Total Control app all the time. I don’t like to get out of bed to set my alarm. I just hit it and it’s good to go. I get up in the morning and just walk around with my phone, instead of walking to the keypad. It may seem like a small deal, but doing everything on the phone is awesome. I would actually like to see about doing an automated home. I asked a couple people to look into it, and I really haven't got a great response. I don't know if Brinks does anything like that, but I’d like to do that.

Not happy thus far with service. I have had two appts. Cancelled because of company problems. Also contract change even though Brinks hasn't yet installed equipment. Phone service goes fine but appts aren't kept.

I liked them because it had a talking feature and it alerts you when you open the doors. The customer service and sales agents have been great, and they were very polite and professional. The contractors did what they were supposed to do in a timely fashion, too. The system serves its purpose, and it does what it is supposed to do. Overall, everything is fine.

I first had a contract with a company called First Alarm and at some point, they sold to Brinks. I had to deal with one guy who came out to reset my panel and he was very good. I don't like my panel at all because the numbers are too sensitive. I'm constantly putting in the number incorrectly if I don't hit the panel just right. But everything else works fine. I wanted a simple security system and it does what it needs to. I feel a lot more secure having it. It's peace of mind.

I’m living by myself and I feel better having Brinks. It’s nice to know if any of the doors are open. We had a technician here and he did a really nice job. He was very polite and he seemed to be doing a very efficient, very professional job.

Three months in a row the alarm went off during the night. The arming pad was beeping in numbers by itself all 3 times. I had to dismantle the whole system as a tech was telling me what to do for 45 minutes while the alarm was screaming in my ears. I am in my 70s and suffering from lung cancer. It was not fun. Then they have the nerve to tell me it will be a service charge of $50 each time they come out. We do have a service contract but it’s always 31 days after the last service so we pay again.. I was told I have to pay a large fee to get out of my contract with them. I told them to fix it right or I am going to a new company. The serviceman they sent was wonderful but as it turned out the reason for the alarm misfiring was not told by the report from the company. He put it back together and no reason would be found.

We got a new shed. I called our Brinks installer to get a new sensor for it. I was ensured that they would mail the sensor to me. We waited over a month and never received any sensor. I called a few days ago and left a message for them to call, and I haven't heard a word. I am very disappointed in this service.

It was very difficult to understand the customer service representative’s voice. She was not able to help me with what I considered a very simple problem to resolve. All I wanted to know was how could I stop my phone and my email from getting notifications when I’m home from my cameras.

I had my wife call customer service because someone thought it would be funny to charge us $1.99 for a paper copy of a statement. We have everything come out of our bank. I have no reason to have a paper copy. Nice try! Very sweet customer service lady changed that. Joke's on you now.

We live in an area that’s very rural and Wi-Fi Internet is not easily obtained. Brinks installed a system that operates through cellular. It is a superior system, their call center is right on top of it if the alarm goes off (by accident so far). When we have a power outage (happens a lot) we are notified within minutes and the backup system takes over. Their system panel and their smart phone app is extremely easy to use. Yes we would definitely recommend Brinks Home Security.

I paid for a tech to come service my house. He was very professional and I was satisfied at the time. However ever since he changed out my door sensor I keep getting messages that the door is open and closed 24/7.

I have been with Brinks for several years. I can count on Brinks contacting me anytime there is an issue with my system, they are prompt and professional. I plan to be with Brinks for years to come, they give me the security I need.

Love the Service overall - as related to Alarm.com. But as the months and years go by I do not see the Innovation as related to other startup options to the Smart Home. Integrated with newest Zwave devices, smart home devices outside of Zwave (lights, music, HVAC, Solar, etc...).

I had ADT before and it seemed like they did not update their equipment as often so I went with Brinks. The dealings we've had with their customer service are topnotch. Also, the installation was pretty easy and the equipment they offer seems to be quality.

We like Brinks. The guy that came out and fixed our pad not long ago was really good.

Our service was transferred to Brinks and it's been working out fine. I reached out to upgrade my security system and the customer service was pretty good.

I was looking for added security. We leave our pets here during the day, so we wanted a way to know if a fire started or if someone broke in. We were with Monitronics. When our account transferred over to Brinks, we continued to have the service we expected, so we didn't make any changes. We've talked with customer service a few times, and everything has been good. The system is working great.

The fast service and the quick installation made me decide to go with Brinks. The installers definitely knew what they were doing. Since I've gotten the system in, I've felt very safe. I've tested all the sensors myself, and they work instantly. Everyone has been informative and go out of their way to make sure that they can help me as much as they can. Also, everyone has always been professional and I never talked to anyone that was rude. However, I have an issue going on right now that hasn't been resolved. The system would perform fine as soon as I get my cameras back up working. Everyone has been apologizing for not being able to assist me, but it also has to do with the Coronavirus situation. It has been crazy.

We had a faulty door sensor, so we called it in and Brinks sent the guy that installed our system back out to make the repair. He was good and he did everything we asked. He was a flexible and nice guy. All in all, we are pretty happy with Brinks. The system's quality is also good compared to the cost. It has everything we expected and there's nothing missing.

The person who put in the alarm system was using Brinks and that was how we ended up with them. The equipment has been good and their reps are professional and knowledgeable.

Brinks updated my system to a touchscreen and gave me some wireless contacts. They were out here about a month ago because I was having issues with alarms going off due to the contacts. They changed out my motion detector as well. The contractor that came out was great.

I've had a really good experience with Brinks. I've had a security system for 20 years or more. I've had Brinks for about five years. Originally, I got a security system because I traveled a lot and my wife was home alone. It's a big house in a good neighborhood, but she just felt more comfortable with a security system. As things progressed, I don't travel as much, but there were a lot more offerings with this security system than just the typical “monitor your doors and windows” security. They've added things like cameras inside and outside and camera doorbells. They also offer light switches, plugs, just all sorts of things. Quite frankly, my house is quite nice, just a completely electronically controlled house.

We've had Brinks for a long time. We were using ADT which became Brinks and we just stayed with it. Their reps are very courteous and professional. But because it's a big company, I often have to wait a while to get through to somebody. If it were smaller, you can get right through.

It's working out pretty good with Brinks. I use the smartphone app and it's nice. I'm satisfied.

I was searching for a security system and this was recommended to us prior to it being Brinks. The installation went very well. They got it done in a couple of hours. Also, we're getting a good service. It's working out fine and we've been happy with their service.

Our experience sucks right now because our system is so wiped out. We cannot control it. I can’t open the garage door off of my phone and my camera does not work. I’ve tried to get up there and fix it but I don’t do ladders that well because of my knee surgeries. We’ve had Brinks for a couple of years now but I was with Vivint before and they sold the contract out. We stayed with whoever we were given because we had been given to somebody else before Brinks but now, we’re starting to see a little difference. I’m frustrated. Brinks’ guys came out and everything was working but now, it’s not working again. Then we pay the $50 but why are we paying for the parts? Is it like the first visit, you get free and everything else, you get mailed? If something goes wrong with the system, Brinks does call us though. We had no problems with that. It’s just trying to get these parts running right. But they really can’t say it’s their fault.

It’s been pretty good so far with Brinks. I have regular monitoring service. Customer service has been fair. If I had issues, I can’t get through right away though especially after hours. But recently, for being a loyal customer for so long, I got a $10 discount on the service. I feel pretty good that they appreciate me being a dedicated customer, and they gave me a little discount.

I got this alarm system 22 years ago when I built my house. So, back then, it was another company but all the people that I've encountered at Brinks have been great. Brinks has a good name. They gave me a camera and it doesn’t cost an arm and a leg, which is a good thing because I was afraid of that. I've never had a problem and when the alarm has accidentally gone off, they were right on the spot to call.

I’ve been with Brinks for three years and it's been pleasant, except for the installation. We had problems with that because the installer installed two of the sensors in the wrong room. He had to come back and redo them. But I like the system and the features are good. I would recommend them.

Having any dealing with this company has been a major financial burden for 7 years now. I cancelled their service in 2013 and had to move across the state. I was told to write in a letter and notify of cancellation which I did. I kept getting billed for over a year. Repeated calls requesting the same thing (cancellation) achieved nothing. I repeatedly sent written notifications (billing address was new so they knew I didn't live there) then had to use DocuSign to complete my cancellation in 2017 which I was assured completed the transaction. March 21st of this year, I received a debt collection notice for this company again and upon calling, I find out is NOT cancelled. I still have the docusign cancellation. Repeated calls to customer service has resulted in the pass around or just placing on hold and not returning. 3 times now... on hold now. DO NOT INVOLVE YOURSELF WITH THIS COMPANY!

When I moved into my house, the Brinks reps were going door-to-door. A guy came in here and sold me on the package. Their customer service has been great and really helpful. But I'm not in love with the system. I’ve had some interesting issues with it that we had to solve. It malfunctions a little bit and it’s a little funky, but I don’t know much about security systems other than that. The person who came out to fix one of the sensors was great too. By having the security system, I'm a little secure. I'm satisfied with the experience.

I’ve had my security system for a long time. It was something I wanted. The guy that I talked to was pleased so I tried Brinks and I’ve been pleased. They called a couple of weeks ago and had to come out and update the equipment. The guy showed up on time and everything was great.

The former owner had Brinks, so I continued it. At first, it wasn’t any good. It had a lot of problems. But that got taken care of and now it’s all straightened out. Everything’s fine. They’ve been very helpful and I'm very satisfied. It's very good.

Brandon has taken pretty good care of our system so far. He turned it on and it works. We have the basic system with the doorbell where we can see who’s knocking on our door at midnight. We’re pretty much satisfied with Brinks.

I had purchased my security system about 15 years ago before it was Brinks. It was Monitronics, and it was somebody before that. I got it so that I could have security in my home. I’m a single person, and I needed extra security. Brinks upgraded the system. They put a different brain in it. A gentleman came out, tried his best to fix it, and it didn’t get fixed. I had to call the service center for about four times. After the fourth time, whoever I got on the phone finally got the right codes in. And so, it did fix it to where it wasn’t going off.

Dealing with customer service is all right, but all they wanna do is upgrade your system and sell you more equipment. Then if they maintain their systems instead of waiting until you call for repairs, it would be a lot better customer service. I’ve had this system for seven years and they figured out that when I was having problems with it, the system had not been upgraded. I had a bunch of false reports and a bunch of problems with the liquid screen on them. But unless I call, no one calls to see if it's been upgraded, or what system it's running on. They sent a Brinks tech out and he just punched the code and reset the software.

Brinks took over the company that we had. We're going on our fifth year with our alarm company and it's been transferred multiple times. I didn't see any issues with the system working day-to-day. But being informed as a customer that things were changing, we were never told, "Hey, you originally signed the contract with this company and it got this company, and then now it's Brinks." We had to go change a new login and it wasn't hard. It was just I felt like more communication could have been done on the business side of things to the consumer.

The only problem I had was one of the sensors fell off the door. Brinks wanted to charge me $150 to come out and replace it. I didn't appreciate that so we left it the way it was. But we needed to get that thing put back on and I called them back. I told them why would they wanna charge me to fix it. They came out, replaced it, and only charged me $25. Other than that, I haven’t had any problems. I like the fact that it announces when my door is open. But we wanna upgrade. My husband would like to have the camera.

This morning I wake up to credit agency drop of over 100 points on my score. Brinks turned me in for a delinquent account because my card on autopay expired four months ago. Didn't even reach out to me one time before turning this in. I've never missed a bill payment in my life. Every other company I autopay with sends me an email that I need to update payment method. I paid right away and they won't reverse their reporting. DO NOT USE THIS COMPANY. THEY HAVE MANY SHADY BILLING AND REPORTING REVIEWS ON HERE. I will be moving my business for home and company to a more responsible company.

I just got a notice on credit wise that I had a delinquent account from this company. It has a joint account with my ex-husband who I haven’t been married to for 10 years. This dropped my credit score 30 points. I need someone to get this fixed because we do not have this alarm company nor would we ever. Plus nothing was ever sent in the mail.

I had Brinks for 2 year and finally I was glad that this was time to cancel the service because I made a mistake by making an agreement for 2 years. 2 years of bad service they never called me or police for any of the problem we have had. If the alarm went off they never called the police or me either. I finally found out 1 and half year later of brinks security service that I need to contact the county and fill the form for police to be notify. Wow such a terrible service and if I had to do that I should have been told on the first day. I never had to do it with the other company I am with today ADT my recommended company. Best service ever.

We have had this service for 15 years. I got a call today 3/26/20 @ 10:26am about an overdue payment. I find out the auto payment card on file expired. I told the collections person I will take care of the payment after I get off work, because my wife takes care of this payment. He goes into explaining I will continue to get collection calls until it is taken care of "Sounds threaten to me". I explained to him that comment is not necessary during this Coronavirus situation, because there're hundreds of customer without paychecks right now. He talked over me and then hung up the phone. "They say all calls are recorded." That call should be reviewed.

The reason I chose this company is the name recognition. But I wish they offered more like a panic alarm, a little bit of easier access so you don't have to go through the menu. The system itself is good though. The only complaint I have is back when I got the company, it was called Monitronics and any time the alarm would go off, they would automatically call us through the pad but they don't do that anymore. Brinks never calls me if a door gets accidentally opened and the alarm goes off. So half the time, I don't know if they're monitoring it or not. But the service side has been good, as far as the people who come out representing Brinks. It's just the way that they're monitoring it that I don't feel comfortable with.

Brinks has a better quality and a better system. It works well because it lets me know what is up and if anyone dishes out in the doors and garage doors. I can program everything from my phone, so it is convenient too.

Brinks's customer service has been knowledgeable. However, even under the contract, I get charged for a service call. Brinks came to upgrade the system because of all the 5G network upgrades. Although I wasn’t charged for the part, I was charged to have the guy come out, which was a little disappointing.

I have Brinks and I like that I get the emails to remind me to set the alarm up or when it has been disengaged. I also like that it's less expensive than the other company I had. The tech I've had is good too. But there was that one time when I called Brinks and they didn't know how to solve my problem. I felt that the system wasn’t working right. When somebody was still in the house and I was leaving, I wanted to set the alarm and leave me time to be able to get out of the door but I didn't know how to do that.

We had an issue a few weeks ago and some sensors went out. The appointment was made and the gentleman showed up a little bit early, which is always good. He came in and I told him what the issue was. He checked the stuff, called somebody, and then he knew what the issue was. He changed three sensors out for me and tested the system and it worked. He was very professional and he showed me some things about the alarm system that I didn't know about originally. He was a real sharp guy and he really represented Brinks very well. It was a good experience overall. Brinks' cost is a little bit expensive but the system is quality stuff so I don't mind paying that.

Their reps whom I have dealt with have been fair to good. They were courteous and helpful. Their contractors who came out were very excellent, too. Since having this system, my sense of security has definitely increased. Overall, it is a good and it is very easy to use it. I enjoy the performance of our Brinks system.

I was with ADT for a long time. Brinks had an offer and I went with them. But then, I don't see much of a difference in service. Their equipment is good but there was a component that was broken and I was given an extremely hard time. I was put off and had I not been under contract, I would have probably terminated my service 'cause I didn't have those issues with other companies.