Brinks Home Security™ Reviews

I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.

I am caregiver to my elderly mother. I started helping her with her affairs last year, one of which was her home and security service. Having completed her contract, we signed a new contract with a competitor and requested a stop payment at Mother's bank. Moni was the original holder of her contract. I contacted Customer Service on their website in December 2017 and requested a copy of her contract. The individual who sold her the contract with Monitronics was now representing the competitor and knew the exact date her contract with Monitronics ended. Moni (originally Monitronics) called Mother saying she still owed them money. My son (who now resides in Mom's house), and my mother spoke with them; my husband spoke with them and got a confirmation number. We were sent a DocuSign, which was completed in January of 2018.

I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.

One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!

So all companies may fall short from time to time and I really did try to give Brinks a chance to make things right and in the end they lied soooo many time and get Money even though I canceled 3 days after activating. They sent me the wrong equipment and had to send an additional shipment and required me to send back the wrong equipment they sent. They said 15 minutes to self installed-I was on the phone for 3 hours-I am a very computer savvy. When the system was armed for the 1st time at 10pm-the motion detectors went off at 12am-scared the hell out of us. We look around the house saw nothing, laid in bed scared then they went off again at 2am. I turned off the panel-nothing there!

We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?

I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.

I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.

I had been with MONI for more than 10 years and was considering canceling when I moved. I called MONI to tell them I was moving and they offered to install equipment at my new home for $199 and continue the rate I had been paying with a new five-year contract. I agreed and it has been nothing but grief since! They have tried to bill me $600 for install repeatedly and on top of that my monthly monitoring rate increased. I didn't know at the time I had called that they had recently increased my rate. I had assumed the rate they quoted me was including tax. After numerous phone calls, I think I have the install price straightened out but am stuck with the increased rate for a 5 year contract. Plan on telling them where to go once my contract is up.

We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.

When I think of home security, smoke and fire protection is essential. Seems the dirty little secret these days is that the new systems that are digitally based as opposed to the older analog systems cannot handle the signals from smoke and fire alarms, and thus are not included in the popular promotional packages.

We signed up when the company was Monitronics, the sensors are literally stuck on to the windows with cheap adhesive. I’ve had police officers tell me, "In the event of an actual emergency please just call us 'cause this takes too long," but still kept it until recently when it came to light that even after calling them to update with new bank account information they continued attempting to debit the old account while still pulling the payment from the new account. This resulted in bank fees to the tune of 700 dollars on an account that should have never been debited... When I spoke with their customer service rep all she would say was "well we refunded a 25 dollar fee." But then you guys continued to try to use the same account I told you was no longer valid 30 more times. Awful customer service, awful billing practices. Never again will I use Brinks and I'll make sure every military family I know, knows not to use them as well.

Total imbeciles. They installed another Security Camera. No issue, except Bozo put the WiFi signal connection near the garage door opener. Oh what fun... The garage door opens at all times day and night...and the camera can’t connect because the WiFi is communicating with the garage door. I paid the Garage Door Company thinking maybe there was an issue, yet nope it’s Stinky Brinks and they want to charge me to repair their issue. I never had an issue with Moni...nor ADT before. Brinks stinks! The cust Service Person, "You’re bothering me because you aren’t happy". Well Kim, I’m not but you shouldn’t have a job. Value... It doesn’t work. It malfunctions. It sucks, Installation... Lousy... Monitronics knew what they were doing. These bozos were lousy. Nice but didn’t know a thing.

**DO NOT BUY** Let me start off by saying that I have been with Moni now Brinks for just over 4 years. In last 1 and half to 2 years is where all my problems started out. The only reason they get 1 star is because does not give me an option for none. Let me start out with my first issue. I had a remote door lock installed on my front door. This worked for about a month, keep in mind was a brand new lock, fresh out of the box. The lock quit working. I called Moni and they connected me with a one of their Techs. We spent over an hour on the phone trying to reset the system and lock to get it all to work again. It never worked.

I like Brinks' equipment and that the features of my system are backed by Google. I texted the customer service at Brinks twice, and they’ve been fine and I haven’t had any issues. Their response time was fast and there was no long wait.

I had Monitronics at my previous address and absolutely loved them. We moved and when I called I was informed that Monitronics was purchased by Brinks. Since my contract With Monitronics was still in progress, I had to stay with Brinks. Everything seemed good as I spoke with the relocation customer service with Brinks. I was assured everything would transfer from the old account and I added a few more items to the new home. I should have recorded that phone call. Very little of their commitment was held up and now they can’t make sense of the commitments made up front.

There are burglars in the world so I got a security system to be prepared in the event something happens. When I went with Moni they were reasonable and they had 24-hour service so it met all my needs. I was also pleased with their service when they came to our home. They were courteous and they seem to be competent. They know what they are to do I felt safe from the very beginning I had them.

The installation team did a good job. They put cameras in and everything on the outside. They knew what they were doing and were very professional. But right now, I pay $50 for the service and I think Brinks can work with me on that monthly cost. I would stick with them but I’m gonna approach them about reducing my monthly rate after the five-year contract. But other than that, it's fine. I like all the features and for what I use the system for, it works great. The batteries could last a little longer but the quality of the equipment is good.

We looked for a system that, price-wise, would fit our budget and Brinks has that type of system. Also, Brinks is a feasible company for us based on the ratings that we read. If the alarm goes off and it’s not intentional, the Brinks team normally calls to see if there’s a problem. And sometimes they respond too fast. There were times when I was at work when they called, so I was not able to get the call right then and there. And then I got somebody calling from my house saying that the fire department or the police were there. But that’s a good thing because if I don’t answer, that doesn’t mean nobody should respond. Somebody should still go there. Brinks has always sent somebody for the times that nobody responded so I really appreciate that. Brinks is suitable for us and all my experiences with them have been well.

The customer service team at Brinks have been very professional, friendly and helpful over the phone. They've answered all my questions and treated me with respect and patience so I've had a good experience. They've been easy to work with and I could tell that they love their job. I would recommend the company.

I had Monitronics for 3 years and contacted them to cancel my monitoring contract that was completed. They had changed their name to Moni and then Brinks Home Security bought them. I told Brinks I already cancelled the monitoring and did not want them to continue monitoring. Guess what. I get a call today saying my payments are overdue. It took me over half an hour to get to someone to address this issue as the account had been cancelled. DO NOT USE THIS COMPANY. YOU'LL SPEND HALF YOUR LIFE ON THE PHONE TRYING TO GET SOMETHING FIGURED OUT.

We live out from the village and had been robbed twice. Moreover, when we moved here, I had my stepdad with Alzheimer’s and my mom was on her way so the security of the house and knowing when the doors were open was also a need. The installation went very perfectly. The person that was sent out was very good and helpful. He explained a lot of things to us about how the system was going to work looking at the fact that we have a dog. We wanted to make sure that the dog roaming wasn’t gonna kick off anything. Moreover, a month or two ago, I talked to the customer service department and they were very helpful. But we have no fob to go outside. We have to open the door and make it to the center. They’re lost and gone forever.

I went with MONI after one of their guys came to my house and spoke to me about the benefit of their system. Everything's been fine and I'm very satisfied so far with the service and features of the system.

When Brinks was still called Monitronics I called them a few times and sometimes the service was fine and sometimes they didn't actually give very good information. But I appreciate the questions and answers on the emails I got from Brinks so that at least we get useful information. But one thing I noticed with the emails and this was true when it was part of Monitronics was that they showcase your checking account has been credited to free your payment because I do auto pay, which is fine. But then it says balance zero but they don't show how much is deducted.

It’s just me and my little dog. And right after my husband passed away, I'd be scared to go to bed and sleep. But the alarm from Brinks is there and it makes me feel a little bit more secure at night. At first, I just couldn't get the alarm right and I messed up over a couple of times and the reps have always been very polite and nice to me. I’ve gotten pretty good with it now. The Brinks security system gives me peace of mind and I'm very well pleased with the service. And I'd tell my neighbors to get it.

I started out with Brinks as my home security company. I moved to another state and I got ADT. However, I wasn't happy with ADT and another company, Clear Protection, came by. So, I cancelled ADT's service and went with them. More recently, I got a statement saying that Brinks took over Clear Protection. When I saw that Brinks had bought Clear Protection out, I didn't think about it because I've had Brinks long term and I never had any problems with them. Furthermore, the price and the features I have prior to Brinks taking over the system are the same. I have the doorbell camera and the little camera on my house which I like.

I have a child that was sneaking out and one way to keep him in the house was to purchase a home security system. I used to have ADT where my system was higher, but Brinks offered me a window breakage which ADT didn’t offer and I had to pay for all of it separately. Also, with ADT, if the system goes off, they call me and if they can’t get a hold of me, they call the police straight. But with Brinks, if the system goes off, they call me and if they can’t get a hold of me, they call whoever is on my list before they call the police. During installation of the Brinks system, the technician was wonderful and very courteous. He walked me through everything and talked to me as he was putting the system in. I like the features in my system but I would love to have the cameras once I get Wi-Fi.

I will be so happy to get to the end of this awful experience with this horrible company and cancel my business with Moni/Brinks. There are so many horror stories about this company. I am posting on social media to never make the same mistake that myself and so many others have made. Again, you can change your name but your reputation will always follow you.

Everybody at Brinks is cool. I’ve spoken with a few representatives and they’ve given me good service. They changed the payments. It went down a couple of dollars, but I re-up for another five years. They were supposed to charge me a certain rate for renewal but they didn’t do it. They gave me that rate, but they also did not include surcharges and taxes and stuff like that. So, they went back and they gave me a new rate and after that it was plus the surcharge and taxes.

We needed an alarm and the reps at MONI did a good job. I've been with them for quite a while now and their system is working fine. I would recommend it.

I have had a home security system for a very long time. My husband works out of town a lot and I feel safer knowing I have an alarm at night when he's not home. I have been with Monitronics for 10 years. When I moved five years ago, I had to move the service from the old home to the new home. I had no problems. It worked from the very beginning with absolutely no issues. And when I accidentally set off my alarm a couple of times, they've called and have been very nice and didn't chastise me 'cause I'm stupid. They responded very quickly to make sure everything was okay.

I became a widow and living by myself so I bought a home security system. Since then, I've had no other system aside from Brinks. I chose them for the availability of what I needed at a price I could afford and because of their reps. They were very professional. They came into my home and went around with me for an evaluation. Also, the installation was quick, effective and there was a minimal interruption for me and my home. Still, I would’ve liked a notification of the name change and their acquisition of my previous security company as I’ve had no correspondence regarding that.

When I first moved here, I was looking around for a different provider and then I found out that Monitronics work off the cell service. When the Wi-Fi goes down, it doesn’t take down all of the security, which was a major factor for me. I ended up getting a couple of cameras not too long ago, which extended my contract. The technician who installed the cameras for me was awesome. I ordered the sign package after the company became Brinks and every time I call, everybody’s been great. I'm extremely happy with Brinks and I give their name to anybody who asks.

I've had this company for almost a year, every time something goes wrong with it, they make us climb up on a chair, find the little, itty bitty screw, take it out, unplug this and do that. We have never in our lives had a company do anything like this. I tried cancelling this contract, they said, "Oh no, It's 5 years and you'll have to pay balance of remaining 4 yrs to cancel". Ridiculous. Also person on phone telling us how to take apart the board on wall to fix problems, said to us, "If you can just do it it would save us some money." Do not like this company at all.

I purchased a home security system through Monitronics (Moni) last year around May. I signed a 3 year contract. I have never been satisfied with the service, as it will go off random times and is very annoying. When I called to complain, I was told I had to bypass the ground floor window to prevent it from going off since I have a large dog (which I had when I got the service). I explained that defeats the entire purpose of having an alarm system but I was told that's the only resolution. So be it. I bypassed the window. Another annoyance I've had consistently with Monitronics is they call my mother (my emergency contact) whenever there is even the slightest issue, even in the middle of the night. But that's not even the basis of my issues with them.

Updated on 2/26/2019: I tried to cancel my service back in August 2018 when I live in Arizona. I spoke with a gentleman who offered a settlement so that I would no longer be under a contract. The offer was for $375.00. I told him that I was moving to Wisconsin and I was building a new home and may want to use Brinks as my home security company. I just moved in to my new home and I really do not need to have a security system. I reached out to Brinks last week to explain to them and to make my payment of $375 and they told me that I would have to pay off my remaining 22 months at my normal rate. I have paid off almost all my equipment and they are monitoring nothing. I just want to put this behind me and make my payment that was agreed upon. I would use Brinks again but they need to reach out to me and get this settled. I have tried to talk to many people in customer service and cancellations and they were helpless.

My mother in law, who has dementia, so we had to sell her house and move her in with us. She had Brinks Security and they are not allowing us to cancel it even after the house has been sold. They are stating that she signed a contract and we have to pay Brinks a contract closure fee. I ask what would have happened if she had passed. Would we still have to pay. Poor Business practices and we will not be paying them anything going forward, including bills.

Getting everything set up with Brinks was okay. They sent somebody out. Over the phone, I kept asking for my full list. I never did anything over the phone as far as saying, "Yes sure, send somebody out" without having the price set. I said, "This guy came out and I don't like what they're showing me," and I was told that I don't have to buy it. We then came out and everything seemed all right. However, I got screwed around with the price. Everything was supposed to be free and all of a sudden I realized that the contract I signed was a three-year note and I wound up paying for everything anyhow. I'll probably switch to a cheaper provider when that expires unless they can drop my monthly fee down an awful lot.

I've always had Vivint but before they were Brinks, MONI called me on the phone. The rep said he could do better on the monthly charge and they undercut the price for Vivint. He shared so much information too. I don't know how he got my phone number and knew I had Vivint but he did. I think that was illegal but that was what they did. Then they switched the monitor I had to reflect MONI's. They came, turned it over and connected it to their office. Up until recently, I was satisfied with them. Now, I have a five-year contract with Brinks and they're raising the price. They're giving me the excuse that they're not raising the price. The government is raising the taxes and they're allowed to pass that on to me. But I can't find my contract to see if that's true. Aside from that, I'm also disappointed in some of the things.

Got Moni June 16, 2013 and paid quarterly for the full FIVE YEARS. On 6/12/18 called Brinks that we no longer wanted their "service". I was told a 30 day notice was to be given which I did verbally. Was told an email would come 24-48 hours which ended up being a WEEK! In recent mail received a quarterly bill, with a late fee of $3.00 was received. I called and was told by an "account manager" that was charged for 4 days (June 16-20, 2018) and for the 30 days while paperwork was processed. The "account manager" stated Brinks does not acknowledge verbal cancellations. Then how did they know what to email for cancellation. The "manager" stated we had to pay for the 30 days, per the contract. We had already paid out our contract-so how can we be held to it? Brinks wants us to pay for services we did not have nor will EVER have. This is fraud-charging for services not received!!! CONSUMERS BEWARE OF BRINKS!!!

I moved in to a different home and I got a lot of valuable stuff in there. I had Moni at first and it switched over to Brinks and so I got it. I like Brinks and so far, everything's working fine. I recently got some cameras however, I had problems with those. Brinks sent me the wrong orders but they hurried up and replaced them. They said it’s within about two weeks but it came in four days so I was glad about that. And also, the people were nice.

Moni bought out my contract from Guardian with 2 years left on it. Called me and told me I had to have a tech come out and get the system on their servers. Turns out by signing that he was on my property I signed up for another 5 years. No mention of the contract. Just a "Sign here so my boss knows I did my job" on a tablet with just a signature page. No wording. Didn't send me a copy of new contract nor leave a written copy behind probably because they knew if I had seen it I would have canceled it within my 3 day clause. Well enjoy my collections account scammers. Not paying a dime. I'll also take most of these comments in same relation to my situation with me to court to show a pattern of misrepresentation should it come down to it.

Was customer with Monitronics for close to 4 years and had no major issues. Brinks purchased This Company, I Canceled via phone with a manager, for their email to cancel form did not work on 4-18-18, so they said in this instance they would cancel but would be a 30 day wait and be charged. So I paid that. I called in May again June 6 – a operator said all info I told him was correct of my cancelation, should be cancelled and he would send me a Cancelation letter to prove that, I requested, never received the letter and started getting bills after my service was suppose to be canceled. Now started getting 1-855 automated phone calls saying I owe and past due. Have tried calling customer service multiple times, transferred, then over 7 drop calls, or managers are out of office, July 9th operator said we have two sides of company Brinks-Moni.

I have automatic payment with Brinks and I hadn't noticed that they were taking out more than what I originally agreed to. I saw that I went from $32 to $42. I was gonna call and cancel because they're expensive and I could get cheaper service somewhere else. Especially since they raised the price without notifying me. I bought a home in a not so good area. I've had my home for eight years. At first, I was with ADT for three years then I went to Monitronics. I have been with them for five years and they have switched through different names since I had gotten the service. I received an email that said they were not Monitronics, they were MONI. Then I received another email that said they were Brinks. The equipment works fine but it's not Brinks' equipment, it's Monitronics'.

Brinks employees are top-notch. We have to call them twice a year to reset the time and they've always been extremely helpful and personable. Right after Brinks took over from MONI, we called and asked for a yard sign and a sticker for the front door, the side door, and the windows. The rep said that it would take a little while because at that moment, they didn't have any. But I never got them and I'm assuming that they still don't have them.

I just moved to the city from New Orleans and I didn't think a security system was necessary but I needed a home alert system. Then somebody from MONI came by and offered me the combination of the two. The representative was very knowledgeable and it wasn't a hard sell and I could have said no. I had looked into ADT before from some ads and my son has ADT but MONI seemed comparable. I just wanted a home alert system and it's cheaper than getting the combination of the two, however, the price difference was manageable. So I decided to go and look at the combination of the two. It might not have been the best deal in the world but I signed up for it.

We had just moved back to Houston and into this neighborhood, and we thought it would probably be good to be in touch with what was going on in and around our house both while we were here and when we were away. We went with MONI due to the presentation made by a young enthusiastic man who was canvassing the neighborhood. He came, we invited him to come in, he explained it to us and we signed up. Also, the installation was quite satisfactory. Somebody came with a bag of tubes and a few pieces of equipment, and they got it all set up in a very convenient way. The system itself is very effective. We occasionally set it off when we’re here and it has accidentally been set off a dozen times when we're away. We had to pay for the constable service to come for those false alarms which was disappointing, but nevertheless our fault.

Made the mistake years ago of buying an alarm system with a company that partnered with then Monitronics. The hardware never worked right from day one. After months of runaround from the people that sold me the hardware I decided to cancel the monitoring, I don’t need it after all since the alarm hardware has never worked correctly. After being told I signed a 5 year contract for monitoring and can’t cancel I was peeved but my bad. I didn’t read the fine print. So here we are five years later the contract has expired so I can cancel it now. Right?

Brinks recently took over our security system monitoring from another company and increased our rates significantly. When we called to cancel service we were informed there is a 30 waiting period to get out of our contract even though we fulfilled our obligation years ago with the old company. Brinks actually double billed us by sending an invoice and charging our credit card, still waiting to see how that works out. We are totally disappointed with Brinks at this point. Wait times for customer service are over 15 minutes and the reps we have dealt with are less than accommodating.

I wanted to have the house protected and I used a home security system with Ranger American a long time ago. They used to have rangers patrolling the street and once they quit doing it, they weren’t useful. Then, I had Monitronics. The installation of the security system went okay and it was a very simple system versus what we had before.

I wanted peace of mind and to be able to check what I have. So, I looked into getting a home security system. I had ADT before then I switched to Brinks. Their sales reps came to the house and were very friendly. They explained the cost analysis, what the contract would be, and how they’d monitor the home. So, it was a very good interaction. Then during installation, their reps told me everything they were doing, how they were doing it, why they were doing it, and what I needed to do in order to cancel the alarms and how to set them. I'm currently using the self-technology and I like that a lot better as they don’t cut the hardwire for the house. So far, the system is working fine and I haven’t had an issue with it. It has a fair market cost and the smartphone feature is also functioning really well as long as you have a good signal.

I am the daughter of Sadie ** and Leon ** who are in their late seventies and my dad will be 80 tomorrow. When they went with Moni the system never worked and they took ADT back April 9, 2018 and now Brinks says they are still under contract. They never signed anything to continue the contract with Moni and I was told by the installer today that Moni preyed on elderly people. My Parents always pay their bills but 712.68 to pay to end of contract is ridiculous when they never opted for a long contract. I talked to a person at Brinks who provided this information and was not willing to check to see if there was anything else he can do and we will not pay this bill I handle all their finances now.

Contacted Brinks 6/4/18 to cancel service. Closed my business. The rep was upset because I would not go into detail about why I was canceling and who I was going to use. Multiple calls and long wait times, each time with a new set of instructions on how to cancel (should it really be this hard?). I was told no equipment to return then they sent a box to the closed business location for equipment return (not billing address where they were going to send the cancellation packet I never got). I have called, emailed, sent certified mail and as of today account is still not canceled. Now that I have the return receipt back I will be writing to the BBB and to the Attorney General in Texas. I have asked for a copy of this contract that I am told I signed agreeing to give 30 days notice multiple times and I am still waiting for it over a month later. If they require you to sign a contract... run... as fast as you can.

I started out with the company 10 years ago and not too long ago, Brinks sent a serviceman out to replace one of my sensors inside. It took him a while to get there though. He didn't show up on time the first day but did the second day. Last week, I also decided on adding on a Ring doorbell and I'm considering doing cameras later as well.

I have had multiple false alarms in the last month of having the service. Cannot get ahold of tech support, spent 1.5 hours on hold today waiting to talk to someone and finally everyone in my office was tired of hearing the bs message playing over and over again I had to hang up. Their product is **.

The Brinks home security system was already installed in the home that we purchased and I’ve talked to the company's representatives, who were great people. The system is just standard but very useful. I like the fact that it’s wireless and can be monitored through the phone app.

I’ve always had a home security system and when I moved to this house and it didn’t have one, I decided to get one. I liked the service that Monitronics offered and being able to utilize my existing phone service with their system. So, I called them and their sales reps came out. They did what they needed to do and that was the deal. The owner of the franchise also came and discussed the system. He walked me through what they would do which was far more than any other company did. He was very personable as well. Then, there were two gentlemen that came for the installation. One of them was the owner of the franchise and he was here the whole time. He partnered with whoever his laborer was. He did the electronics piece of it and the other guy did some of the wiring up in the attic that needed to be done to move a panel that was originally here from a different company.

I have been trying to cancel my contract which expires July 31. When I called on June 25, I was told that I will get an email with documentations and it takes 30 days to cancel after filling out the paperwork. Today is July 3rd and I call back I'm told that there was a problem with the email address they have on file. I have been receiving email from Brinks (the last one about a survey on July 1st) from the same email. Today I was told that I will get the email within 48 hours and when I asked to speak with a supervisor I was ignored.

When my alarm started beeping, which it had never done before, I called the Moni number and in return, they said they were now with Brinks. I didn’t know that Moni had switched over to Brinks because I had not received a statement from them. So, when they connected me, they said I would have to text a number in order for a technician to text me back. I did and the technician did text me back and asked what the problem was, as well as my name, my account number and my security code, but I’ve never even met or talked to this person and I’m getting a text. I did text him back and said that I wanna speak to a person instead of texting them as I’ve never dealt with them before. I was very upset because I never had a problem with Moni and I could speak to someone in 24 hours.

I have two alarm systems with Brinks and I bought them to secure the business that I have. I like the features that were offered in the system and the way that I can talk back on the camera and monitor the business at the same time. Every time that I talk to their customer service reps, they seem to be very professional and knowledgeable. Everything is great. They fix the issue when I call or they direct me to the right place that I need to. The last time I contacted them, I was not able to download the certificate of the insurance for my insurance and they were able to direct me to the site so I can download and print it out. The only problem sometimes is the long waiting time.

I had to be away from my property a lot because I'm a primary caretaker for a cardiac patient so I decided on getting a home security system. I was with ADT before and now I'm with Brinks, which I got through MONI at the time. The installer was wonderful and the sales reps were courteous, professional and very helpful. Every live person that I had contact with were A-plus. However, the daily operations of the system, though not totally disappointing, has been irritating. The camera and a doorbell are the two features that have given me the most problems. The problem would be fixed for a short period of time and then it would default to where it was. It might be because there’s a lot of storms in the area or birds that decided that they wanna nest on top of the cameras.

I knew one of the salespersons at Brinks Home Automation. He came over to my house, showed me what they had to offer, and they were quick about it. So, I took advantage of the opportunity and they set me up quickly. Within a few days, they had a technician there setting up the system. The installation team was fine. They were very pleasant and very knowledgeable. They explained everything and set me up with the keyboard, let me know how to set it up, the password, etc. Everything was simple. The cost was a bit high-end and it could've been a cheaper, but then again, there's no price in keeping your family safe. Once you balance things out, it's worth the money and I would definitely tell my friends to sign up with them.

I have been trying to cancel my contract (which expires July 31) since June 2nd. I have called several times to no avail and each time I call I get a different response as to procedure for canceling my account! I was told 3 weeks ago I had to call 30 days in advance to cancel. Being this is a holiday week coming up I decided to call today 6/28/2018. On June 2nd I spoke to a man named Lawrence who told me he was an account manager and gave me a direct line to reach him for when I call back to cancel. I tried that number today and there was no such extension. Every time I dialed and listened to the prompts and put the extension in, there was no such extension.

I switched to MONI June 2014, big mistake btw, my bills were constant at $44.99 from June 2014 until October 2016 when it went to $47.24, April 2017 it went to $47.63, November 2017 it went to $49.99, then April 2018 it went up again to $50.57. Found another provider, with more modern equipment for a cheaper price. Call to cancel MONI on 5/31/2018. Spoke with Lawrence who told me I had to write a letter and have me an address. I sent the letter with my complete detailed explanation that I wanted to cancel. Today I received a letter stating that I'm under contract until 5/27/2019.

I sold a home and built myself another small home here in the country, and my neighbor up the road had the MONI sign in the yard. So, I called MONI, I liked it and I went with their programs. There was a time where the alarm went off a couple of times and they responded within just a matter of two seconds. They're very good. The rep who came to our home was outstanding and he did a super job, good installation, great customer service. I'm well pleased with what I have.

I have had the displeasure of having an issue with this company. I have Moni Security prior to the merger with Brinks. The first issue I had was when a customer service representative called and asked about how I was enjoying the service, I told her no issues, but wondered about not being able to review prior camera surveillance, she told me it was an IT problem and she does not handle that, nor was she willing to transfer me or offer me any further help.

We wanted to take care of our place and we got the basic referral for the company from our friends. Brinks was easy to work with and the first people that we worked with were good professionals. They were about four hours away from us and when we would call them, they would take care of everything that needed to taken care of within a couple of days. It’s also nice to be able to have the feature on the phone and do what you need to do. I like it.

I had been a customer of Monitronics for seven years. Never a problem. Apparently Brinks bought out Monitronics. I contacted customer service in January of this year stating I was closing my account due to the business closing. The woman on the phone said she would note the account but I could leave the equipment in place hoping the new owner would start new service. Pretty good so far right? No. Three months later I receive a bill for three more months complete with late fees. I contact customer service which took close to an hour on hold. Finally picked up and said they could not help me, pay the bill even though the account was noted that I cancelled. I was told I should have filled out a form cancelling and I had to give them 30 days notice. Ok, had I known I would have done that. Now I fill out the form but they still need 30 days additional to cancel my billing.

I was a customer of Monitronics since 2011. When they converted to Brinks, I contacted them to see if I could get a better plan. I was getting emails and ads bragging about the low monthly fees for Brinks. So, since I was already a long term customer, I figured I could get a lower monthly bill. They offered me additional equipment with an extended contract. They offered my existing equipment with 10.00 off a month but I had to extend my contract as well. They told me that the pricing I seen being advertised was only for new customers! What about your loyal existing customers?

I had Monitronics since like 2014 never ever had a problem. So I moved from Arizona to Missouri in April 2018. We used the free moving program. The gentleman on the phone says, "We move the system for free..." I asked, "What about the thermostat that I purchased at a later date", he said, "Leave all equipment at the house" because I will be getting all new equipment including the thermostat but it will make my contract extend 24 months with the thermostat. That was no problem. I like having an alarm and didn't plan on ever canceling service. Well today I get a bill from Brinks saying I owe $180.00...

I have had my home security system for over 5 years. It was with Monitronics which then merged over to Brinks. I have never had any problems with customer service while with Monitronics. Yesterday (Sunday) was the first time, system alert of low battery on the smoke detector. Customer service is not 24 hours, thus I texted and had to wait about 30 minutes to get a text response. After troubleshooting via text, the issue was not resolved and then scheduled for service tech ($50 copay) to come out, but would be 2 days or so for a response for the tech to acknowledge issue. Meanwhile the alert went off again, I was told it will go off every 4 hours until the problem is resolved.

If I could give zero stars I would!! My 83 year old elderly mother, Betty **, cancelled her account over six months ago and is still receiving a bill from this horrific company because they evidently don't accept cancellation over the phone. They want elderly people to just "give up" and let them continue to be billed and eventually sent to collections after having perfect credit their whole life instead of realizing their elderly customer base doesn't want to deal with endless phone calls to no avail or ridiculous requests once Brinks has their money and business.

My dad had a stroke, we had to move him to live with someone and canceled the alarm system. We tried in December. The withdrawal from the bank quit for a month, then returned. I called and talked to them in March. They had me email them a cancel notice with certain info. I did, they said it was canceled (again). By this time the phone had been disconnected, power off, house emptied. Then the withdrawals started up again in May. So we paid the bank to block Monitronics. The next month it came in as Brinks! I called the number. They came up with some BS, also saying there is no record of any of the disconnects, even though the phone was disconnected. (Also Obvious change in address) But they were still "using" the old phone number and old address. So now we wait to see what they do in July. Do NOT USE Brinks or Monitronics. SCAM on Old people.

I called to cancel service awhile ago (over a month, I'm unable to confirm exact date because my cell phone call history only goes back one month), was on hold for quite awhile before I was able to get a hold of someone on the telephone, but we had a rather lengthy discussion about why I was cancelling and there seemed to be no issues and they said they would cancel my service.

I have tried now over the last 2 hours to cancel my service with Brinks. It shouldn't be mission impossible to do so. First I called the number on my bill to cancel. After a couple of questions I was transferred to an account manager who in all terms tried to scare me in not leaving the service because you know the world is such a horrible place. Wait an all included that alone took me 30 minutes on the phone. I need to cancel filling out a form because of if something happens they want to be covered by a piece of paper. Ok, sent me the document then by email please.

I'm losing faith in old fashioned customer service. We signed up with Moni 22 months ago. We had purchased a SkyBell as part of our package which we never got. The original man that talked us into it and said he could install it, then he could not return for the service call. The next person that came didn't know how to install it on our house. In addition this person blew a fuse on our AC unit, while trying to install our smart thermostat. Then it cost several hundred dollars to get a repairman to show up and fix it. WE had to foot the bill for their mistake (we did get partially reimbursed).

I have been with Monitronics for almost 6 years. My alarm panel is starting to go out so have been calling the company now Brinks for over a week and keep being placed on hold. Each time after an hour I have given up as I have other things I need to do. Finally ordered a new alarm with a new company. Ironically while holding for Brinks.

Our outdoor camera was working fine and then it just stopped. I went through all the troubleshooting options multiple times without any success. I called for tech support and was on hold so long, I hung up and tried the text option. Went through more troubleshooting and still no success. There is power to the camera but it is not working. I was told for a technician to come out it would be fully billable for labor and replacement equipment. When I asked to have it removed I was told I would incur a labor charge for that because any camera work is fully billable since they are add ons that they do not monitor so they do not qualify under the service plan. I only agreed to keep MONI because they provided the camera.

I sold my house and transferred the keys to the buyer on a Sunday, called Monday morning to cancel my Monitronics/Brinks home monitoring service. It took 53 minutes in total on the phone, being transferred twice (an 'account manager' has to cancel all services). Was told I have to write a letter to cancel service, then it has to be "reviewed", and I have to receive a phone call to finalize the cancellation. Really?

I called Brinks last night for two reasons. I wanted to have note added to my account that I did not want a year's free service and to apologize for being a jerk face. I was very upset how my neighbors were treated by Brinks. At first they were told they didn't qualify because their address couldn't be found. When I called on they're behave, I live right next to them (neighbors) I was told they failed the soft credit check. Keep in mind, Brinks never asked permission to do the soft credit hit. These are older folks with cancer. I fell very protective of them. So I went off on (I was still civil since I know what it's like to work in a call center and get irate customers. Customers tend to more cruel over the phone.) the manager I spoke with, Matthew **, at one point, asked me what would it take to make me happy. I sarcastically said a year's free service.

My 85 year old mother-in-law has recently had to move in with my wife and I due to chronic medical issues. We submitted doctor's letter and provided information to Brinks/Monitronics to cancel the security service and was told she still had to pay 22 months on her contract even though she has sold her house and moved out of state to live with us so we could give her the care she needs. She has had the Monitronics security for many years prior but now it seems out of the blue Brinks is saying the contract was renewed recently. We cannot see how this was done without consent. Be very carefully with this company.

Will not let me move without fee or cancel!!! without outrageous fees. I called to establish a move, but they informed me that I would have to pay 199.00, even though it is not mounted. When I called a year ago to move from Georgia to Texas it was the same thing, forcing me to pay up, buy their new unit or extend for 2 years, and I did. I realized that this is something that should be illegal. I will check on that. This is bad practice. I also realized that this was something they will always do, that is make it really hard to get out. I started off with their name as a different company, they switched to "MONI" now to Brinks. I want to cancel simply because of their bad practices. I get the feeling they are forcing people into something and I will not be forced to do anything no matter the threats of paying more money.

I've been dealing with Moni now Brinks and I tell you, this company has the worst customer service, the worst tech service and have made no provisions for trying to rectify the problem. My equipment NEVER WORKS. They refuse to assist without charging me additionally for services. I pay $62.99 a month for this HORRIBLE SERVICE but yet my cameras aren't picking up anything. THE WORST. THIS COMPANY SUCKS.

My account put on hold 3/6/18 because House was sold and have until 7/2020 on contract. Our new house isn’t complete yet but I’m concerned I’m paying too much $61 when friends in area paying $30... called yesterday to find out about canceling what the cost would be but no definite answer. The guy was rude and just said, "You have to pay out that contract..." ok what’s the amount... He also stated I owe 20 months and when we go into new house that will add another 32 months... WTF. Yea I was pretty pissed! We don’t need any equipment because it’s all done by builder but now you wanna add another 32 on top of the 20 months. This place is a rip off! It has been 4 names since I’ve had them! How the hell do you get out of a stupid contract!

We have been a customer since 2 companies ago. They have changed business names several times. When you call, they put you on hold and then disconnect the call, ONCE you request new yard signs and decals. I see many other reviews same as this. If you are now “Brinks”, I want my yard sign to say so. And, the service price keeps going up. My alarm goes off and I never receive a call from them. So today, I call again and say, “I want to buy service”. I get someone online right away. Once I state about new Brinks signs, I’m back on hold and disconnected.

In November 2016 my mother passed away unexpectedly. We called to cancel the contract for her security system and we were told that since my dad was still alive and he had signed the contract, he would have to pay it off. We agreed to pay it until the contract ran out and were told it would be no problem to cancel then. Contract ended in April 2018. Called to cancel service and the madness started. My father is 93 and in failing health. They insisted on speaking with him. I put him on the phone and he requested the cancellation. Now I am told they will need some 4 digit code to access the account. I don’t know this code. Of course, now I am told to send in a copy of my dad's driver’s license so they can do a verification, then they will create a new 4 digit code and then we can cancel.

Why pay monthly installments and get in a contract with any of these companies when there are so many solutions out there for FREE that take care of your home security at the same level? I sold my home 5 months ago so I had to cancel the service for 2 main reasons: I currently live in a high security building and the service provided was not the best at the high cost of $45 per month. Multiple times my alarm went off and they didn't even call to ask for my security question nor the police came. Other times it went off for no reason. Be aware when companies need to push a contract to hold customers hostage and not because their service is worth paying them for the service.

I have been trying for a couple of months now to get service canceled. In April I tried to access my account through the website... You can "manage" your account, make a purchase, but not initiate service cancellation. So I called... No they can't do it over the phone. Asked about going to a local office... Nope not an option. I was told I had to mail in a letter with certain information, which I also did in April. It's now June and my service is still not canceled, still can't do it over the phone, can't initiate action on the website, and they conveniently say they never received the letter I mailed in April. They verified I had the right address when I called.

I had Monitronics, then Moni, and now Brinks and asked when I should call to cancel to fulfill my autodraft. I wanted to cancel because their cost was 74.99/mo (it increased every few months from the original $45 and they told me it was in the contract that they could raise prices at any point and there was nothing I could do about it). Other competitors charge less with more features (camera, etc) so I wanted to end the contract. When I tried to call, I was on hold for an hour and a half. Then, they closed (at 5:30) and it disconnected me. That was last Friday, June 1st, 2018. Today, I tried to call (June 4) and was on hold for an hour. It kept saying my hold is at least 10 minutes. That is the same thing it did last Friday until it disconnected me. And today, after ONE HOUR, it hung up on me.

Brinks' reps came up and interviewed me. I was also thinking about getting a security system that time so I went with them. Their CS reps have alerted me when needed and they have been good. I got two door sensors and alarms on the wall. Apparently, one was screwed up while I was gone. My son was here then and took care of it. If I have any needs, I’ll call Brinks.

MONI has been around for a long time. I had a different provider when they knocked on my door and I switched to them because they offered a good deal. They got me some new features versus what I had and I was ready to update. So, they came to me at the right moment. The salesman also sold me some stuff and it seemed to me like he was trying to sell me as less as possible. I had to show him all the rooms and he told me that I didn't need certain things. When I was trying to get extra sensors for my window, he told me that they were not gonna do that and that it would cost me more. So, I ended up settling.

I broke a contract that has a longer period than I thought it was before the end of the contract. I was promised that a new company was gonna pick that up, but they did not. I was really not happy with the person I talked to at tech support. The company that I went to, Protection 1, split and they sold half of the customers to Monitronics. I’m paying what I have to pay and I do what I have to do. I pay my bills as best as I can. But I wasn’t particularly crazy about the handling that I got from the tech person in Monitronics because I had been promised by that company that they were gonna pay this contract off. I got another guy and he asked if I had that in writing. I said, “Well, who has that?” They don’t do that stuff, so it’s all good and I’m paying it off slowly but surely.

My homeowner’s insurance gave me a 20% discount on a home security system and Brinks was the first one that I got. The people at Brinks were great. The reps were gracious and good and the installer did a good job. The equipment they gave me was everything that I wanted and it was great. And the one only time that I needed to call them, they solved the problem right away. However, I felt the cost could have been cheaper, so when I found a cheaper price, I switched. I have ADT now but I will recommend Brinks Home Security and tell my friends to get the Brinks system.

There were lots of break-ins in our neighborhood so I needed something to protect me and my family. My brother-in-law had MONI and I went to his house and liked the set-up that he had so I got the same thing that he had. Their reps were good and so were the installers. The main guy came over here with the two technicians and they were all very helpful and knowledgeable. They all knew what they were talking about.

My husband is a multi-platinum artist and we were robbed in the recording studio building. We decided to do private productions and created a recording studio in our home and we got a great alarm security system to take care of us. MONI sent over a wonderful sales rep who told us exactly what we were gonna be needing. He thought that we should have all of the windows and doors done. He was very thorough with us and he even did the garage because the garage doors lead into the part of the recording studio. The installation was perfect too and we had no complaints.

We've got three buildings in this church facility covered. Brinks' price was right and they had the features that we needed. We got their security system and the technician did a great job installing it, initially. But they brought the wrong color lock so it was delayed at least three weeks before they could get the correct color and have someone install it. Also, the door lock was defective. The reps told me door locks were covered. In the end, it worked out but it wasn't the smoothest process. They could have owned that whole interaction if it's not my fault. There was way too much effort and everything was put on me to get it resolved when we hadn't had this service for six months yet.

When my husband passed away I called MONI Security and asked to close the account. They refused saying I had a contract. I have been paying for 5 months and I think this is wrong. Why should I have to pay for something I no longer need?

Called to cancel our service - well beyond the contract terms. After several sales pitches to lower our monthly rate - they finally said ok and would send a email for us to sign and cancel service. We were told it would take up to 4 days for the email to arrive. Never came so we called again. Another sales pitch. Allegedly the email has been sent again. Was told this time it could take 24-48 hours. I'll update you in 48 hours. Pretty much every other company/service I've needed to cancel was handled easily over the phone. Add that we were mislead into even signing up leaves a very bad experience with this company. And it's not over. Very frustrating.

I wanted to try out a home security system and I went with MONI Security. The installation was simple as well, the technicians were knowledgeable and the quality of the equipment was okay. I call MONI to pay the bill and interactions with them have been easy. The cost is affordable. I would recommend this system to friends and tell them to give it a try.

Looking into cancelling our service due to an unexpected move due to the death of my spouse. Moving into a relative's home because I'm largely broke due to her slow decline. The company tells me that I'm responsible for the remaining portion of my contracted term. I'm fully aware of the contract terms, but I'm surprised that there's no "special circumstances" rider in the contract. My now deceased spouse is one of the signatories of the contract. "We can take 20% off what you owe," while better than nothing, is like using a squirt gun to try to put out a house fire. Now granted, I wasn't a customer for a long time (Almost 2 years), but I was never late or missed a payment. I lost confidence in the system when I started getting false alarms at night and stopped using it altogether. Thanks for re-traumatizing me about my wife's death, I appreciate it.

We originally purchased the system because we were just replacing an older version that we had. For the most part, I was pleased with the service. Also, I would be interested in upgrading my system to something of a better technology. Nevertheless, I haven't had any major issues with MONI at all. And every time the alarm went off, they responded.

There were break-ins in the neighborhood and Brinks is a good home security company and they’re very responsive. They weren’t Brinks at the time I got them but they had a better deal and a better system. I worked with a third party to get the security system and things were okay at the time. But if I were to do it over again, I would go directly to the company. Nonetheless, the installation went very well and the service technicians were excellent. They taught us what we need to know and we didn’t have any issues for the first year install. And then we took some upgrades later. The features and the quality of the security system is average. Still, I’m happy I have it.

I feel more secure since having Brinks in my home. I had had one before with ADT and ADT did me wrong. I didn’t want them back. And there's no comparison to the one I have now. This one is much better for me. Unlike the previous one, I have a little keychain that I can set my alarm. If I get in the car and I had forgotten to set it, I can set it with that little keychain. Also, I have another little alarm that I can use when I’m upstairs. I’m older and I can’t get up and down the stairs as good. And that helps me an awful lot if I wanted to set the alarm off. Aside from having a very good equipment, their customer service is excellent. I have no problems.

We had recently been burglarized and there was an old system in place but it was not up to current standards. It was mostly deactivated and basically not operating well. It was present in the house when we purchased it and there was no information on it other than the fact that there were signs and there was a box on the wall somewhere in the garage. It had been a couple of years since we had Brinks Home Automation installed. The installer was very good and was very accommodating to meet our need as far as when it could be done due to our work schedules. He did a thorough job of explaining what he was doing as he was doing it. And also, after it was installed, he explained how to operate it. He was professional. We actually had investigated ADT and MONI was a better value for the price. I’m perfectly satisfied.

I moved into a new home and I was unsure about the community. I called around different security systems and then I got my home security from Brinks. The installation experience was very nice and positive. The system is modern and high quality. It is a system with good features and it allows me to feel secure in my new home, and I enjoy the service.

Stuff have been happening around in our neighborhood. I had ADT for years and their price kept going up about every quarter. When the alarm went off, it took them a minute to call so, I was not happy with them. I could have been dead by that time. Also, it takes a while when you call them. I got Brinks Home Automation now and I like that Point Security, the company that put the system, is locally owned. They had some issues with the battery on the main panel during the installation and come to find out, the power run was too far. They got it a little bit closer to it, plugged it in and had no more battery issues. With Brinks they call within 10 seconds if the alarm goes off. I have all the features that I need and they are cheaper than ADT. I have recommended Brinks to a couple of my friends.

I have a Brinks home security system and when I first got it, they told me that I wouldn’t have to pay for the installation if I put the sign in front of my house for a year. The gentleman who came to install the system explained everything to me and he was on time too. And while the customer service was okay in some cases, there was one terrible case. I asked if I could be credited one month and the girl told me okay and gave me a credit of $5. But then the next month, $88 was withdrawn from my account and I thought they were crediting me in the account. In addition, I have been with Brinks for over a year now and I thought that I would get a discount but I was told no. I would also have preferred to have a camera but I wasn't able to get it. I wanted to change my system but they told me that I have to stay for five years, and I didn’t like that either.

I went with MONI as I like the package that they offered with the panels, cameras and monitor system. I am very satisfied with the features offered in it. I have the app on my phone and I'm able to set my alarm through that. The system's functionality is awesome. Since having it installed at home, I feel very comfortable. I know that I can leave out of town and feel safe that my house is monitored, and I have access to my cameras and am aware of the notifications when the door is opened or if I didn't shut it correctly. When I was having issues with my doorbell, the representatives were able to help reset it. They were pretty expedient and patient. They were also prompt. Overall, I like the MONI system and I highly recommend it. I have got their business up to a few other people who are interested.

I just moved in November but so far, my experience with MONI Security has been good. They really responded when I set it up. It's just that I’m a bit perturbed with the motion detector that they put in. It doesn’t seem to pick up as much as I feel like it should. The last time I set it off, I walked all around it before it ever picked me up. When the installation group that works for Brinks come out to put the alarm system in, they said they couldn’t dig into the wall and get a pre-wire out which I accepted. And then the local people who work with the builder of the property pointed out a place on the wall that was better as far as the motion detector. The more I look at the situation, I sort of agree with that because where it is now, there’s a good size column between that and the back door. Still, I would definitely recommend Brinks. I’m well satisfied with it.

I installed an alarm system in my home in Florida in 2004. I have had continuous service from a succession of alarm companies that bought the previous companies since then. The rates have been rising slowly up until recently and they have accelerated, so I decided to terminate my service. I first called Moni on April 25th, 2018 to terminate my service. They said that I would receive an email from Docusign to start the termination process within 48 hours. I have not received the email yet.

The MONI alarm is okay, and it rings back really good. But I was wondering why I couldn't get my MONI PIN changed on my phone. When I turn the system on and off, it comes up on the phone. Also, nobody ever called us to say that MONI was changed to Brinks.

The Brinks rep I spoke with was really nice. I had to have a sign replaced and she told me that they would waive the shipping and handling for the first time but after that, I could get a sign but I would have to pay shipping and handling. Also, the installer was odd and didn't explain things. And I had to call back and ask questions about my key fob because I used the ones I had from ADT. Then the installer called me back and explained where I didn't have the motion detector on.

I was shopping for a system and I talked to a Brinks representative. They were much more costly than MONI at the time. My experience with them was positive, but I ended up going with MONI. We've had it for years and it works fine. The service is good and I’m completely satisfied.

We had Monitronics alarm service for almost 11 years. Over the last three or four years we have gotten several phone messages that our balance was past due (or something to that extent). What had happen each year was a rate increase that we were not notified of. Each year we paid up and then updated our monthly bank payment. We had requested paper statements several times, or at least a notification of when rates went up. Several months ago, we went through this again. My husband spoke to a representative that then lowered our monthly rate. Our rate was never the complaint, the lack of communication about changes was.

BUYER BEWARE. DO NOT CONTRACT WITH THIS COMPANY. Go with a reputable company like ADT. We moved, we were supposed to pay for the re-installation even though we were told we didn't have to. We stated our case over and over again, and each phone rep was ruder than the one before. We were going to bite the bullet since we couldn't get out of our contract and scheduled the installation. After 4 cancellations by the installers, one actually showed without the equipment (mind blown). We wanted out. After speaking to a Manager an agreement was reached, no install fee was going to be charged and 6 months of free service, we set up an installation time. Installer calls to confirm and lets us know of the installation fee... Uh-oh, here we go again... Cancel the install because we're not paying.

We've been satisfied with the service that we've gotten from MONI. Their security system offered more benefits than our old system did. Also, it's tied into a system so that it still alarms even if the power is out. When we had our MONI security system installed, we took advantage of a several years contract too. We have both the house and shed covered and have the fire alarms wired in. The features of the system certainly meet our needs. We get notifications on the computer and on the telephone if the alarms go off. I have had an experience within this last year where I neglected to turn off the system when I left the house and went into another area that is protected by the alarm. Then the police came and checked on me. Additionally, every interaction we've had with their representatives has been positive and for the service we've been getting, the cost is a reasonable price to pay. I would recommend MONI.

We had Brinks Home Security when we first move in six years ago. We've never had an alarm system before and our neighbor recommended them. Plus, they were coming around having specials at the time. The customer service guy who came was very pleasant and friendly. He explained everything and wasn't pushy. The system was fine and reliable. We had it for a year and a half and then we changed into some other weird thingy because we got a cheaper deal.

We were at a trade show and when we put in just for the heck of it, MONI Security called us and told us that we had won. We're getting ready to leave town and they set the system all up before we left. They gave us the systems free and we had to pay for our first bill. The only time we had a problem was when one of our sensors was not connected right and we had been gone. We called them about it when we got back, which was three days later, and they came right out and fixed it. We're very secure with the system and we're very pleased with MONI. I recommend it highly.

Thanks to Jacob for helping us resolve our problem.

I have subscribed to MONI's service for several years on two of my homes. On the whole, service has been great. I haven't had to have any technical support, but the monitoring service has always been responsive (which is important). But beware on cancellation, especially if you are on autopay. I recently sold one of my houses and called to cancel the day before closing. I was told that I had to DocuSign a cancellation and then they would terminate service 30 days later. I asked to have the cancellation effective immediately since I no longer owned the house and they refused, even though I offered to pay for the month.

Brinks is a very good company. Their salesman came to the house then we signed up with them, and I haven't had any problems with them since. Their customer service team has been very helpful as well especially when they go to have the alarm system tested which I have done about every three months.

We got Brinks Home Automation at the fair that we had going on. I just happened to see their display and so I walked in and looked at it. Then they came out and we bought the system. We had a really good deal because it was a fair price. But even at the regular price, it was really good. We live close to the road and there had been a few thefts running around. We also travel a lot and although we have people watching our place, I feel better with a security system. The system was supposed to have a camera with it but we had to drop the camera because our internet was slower than whale poop and could not handle it.

I recently canceled my service with this company simply because their service is very, very bad. The Alarm Monitoring System with them would occasionally give false alarms, and we could no longer use it when we were away from home because the system would alarm would sound. Contacted company. Their tech stated that the system was working as it should. I canceled my service in the middle of a billing cycle that they had already collected, when I contacted the company to cancel service they said it would take 24 to 48 hours to received cancelation paperwork by email, this is way too long for them to attached something to an email, once I received it, returned it that same day, of course their offices were closed due to the time zone and their receipt date was the next day.

We do a bit of traveling and it did not feel comfortable leaving everything in our house in the open, so I decided to get a home security system. A guy from MONI came and demonstrated their system. He knew his job well, was professional and he was able to give us good information. I got the system and the installation went well. The installers took care of everything. We had one problem but they came back and fixed it. They tried to charge me, however, but told them, "Take it and shove it," because I was not paying anything for something that was their problem. I also called the customer service and they told me not to worry and that they would take care of it.

Brinks came to my house and they were very cordial. They installed the system that night and they were very nice. When I called their reps, they were all very pleasant and they helped me out. They understood what I was talking about. The security system works fine for me. I put it on when I'm away and when I'm here and I feel very secure with it. I'm completely satisfied with it.

Having a home security system is a smart thing to do. My interaction with the Brinks Home Security representatives was very good and I’m very pleased with their system. We've had them for over 20 years and I feel safe having the system in my home.

I purchased a home security system after the neighbor’s house got broken into. I’ve had MONI for a while and the quality of our equipment is okay. Everything’s fine.

It's gratifying to know that somebody at Moni does care. His name is Jacob. He called to inform me they have waived the recent charges and are closing out the account. I'm updating their rating because of such a swift and satisfying resolution. Thank you, Jacob.

I live alone with my dogs and I would travel for business at least a week every month. I got Brinks Home Automation, which was recommended by my home builder. They had the best price out of all that was out there and their representatives have always been courteous. They have a top customer service. And Lucinda came up with solutions that work both for them and for me as far as the pricing. Also, the features offered in my system are perfect for what I need. I don’t need a whole lot and I’m not into tons of fancy things either. I would recommend Brinks Home Automation.

There are two different types of services and I liked that MONI is wireless. I had ADT before and it was not wireless. It was very different. And I didn’t have any special problem with ADT, but I didn’t have an alarm that could be heard outside of the house. We live in an old home and they couldn’t get to the wiring the way they needed to. And also, compared to ADT, MONI's cost is all right. We’re kind of old so we’re trying to keep up with the technology, but the features in our MONI system are good. We had a backdoor camera put on because that’s the door that we use and most people use, but sometimes, I can’t get the photo.

I am single and a senior and I needed security. A home security system is a level of protection for me. I have three motion sensors, a camera and contacts on all the doors and windows. I added the ring doorbell and that’s an added level of protection. One time, I couldn’t get the window alarm to clear with installing the batteries, so they sent me another part and when I called the technician, he walked me all the way through it to get off my old one, put the new one on and do the testing.

We've had our home security system since we moved in 10 years ago. The reps have all been great. The last thing I called them about was getting the doorbell camera and they were able to upgrade my system for me. The guy who installed the camera came out and told me what he was doing. He was very thorough and he made sure that the internet was working well. He showed me how to use the camera, downloaded the app, and then he showed me how to work it on the phone. I really enjoy the features of my system and the cost of the system was very good. I've been very happy with Brinks Home Automation and I would recommend them.

I’ve always had a home security system no matter where I lived. I had Brinks when I was living in Texas and didn't have a problem with them. Then when I moved to South Carolina, Monitronics was the monitoring system. When the contract ran out, I was gonna switch but they said they gave me a half price deal. And so, I’m happy with that, as well as the quality of their security equipment.

The home security system from Brinks Home Automation was in the house when we bought it. They had somebody come and hook it up for us. The tech also added a thing for breaking windows. We got everything we need here and everything's working. Overall, the cost is good in relation to the quality of the system. I'd recommend them.

Somebody came into my neighborhood and was going door to door. I liked the different options that his security system offered including controlling a lot of things from my smartphone and everything was user-friendly. Moreover, I wanted peace of mind and overall security so I purchased a home security system. However, I had a bunch of issues with the installation of my Brinks system. When the sales representative came door to door, he showed everything the security system could do. He led me to believe that that was what he was installing. And he didn’t give any options on different packages so I thought everything was included.

We were flooded during Hurricane Harvey in September 2017. We are still out of our home as of 4/26/18. I called to cancel service in December. I was not under contract. They told me I could halt my service for 3 months and call them back with an update. They gave me one month credit instead and started the bills coming again for $47.41 a month. So I called again and told them what they had offered me. I chose to cancel the service since I have too much on my plate to deal with an alarm company right now. So they stop service and then billed me $83.83 with late fees. I do not have the time nor energy to fight them. So I will suck it up and send them a check. But their customer service does not keep their word and their service is very expensive as compared to what is available on the open market.

We have not had a contract with Moni for YEARS. We bought our home and signed a contract back in 99 cause that was the security service that the former owners had. We have OLD outdated equipment that is wired to our landline phone. We have never been late paying our bill. Our problem started last year Oct/2017 when our alarm went off. No one from Moni called us to check on us. My wife had to call them. They ran several test on our system and had determined that because we had bundled all our services on our phone line with AT&T. It was interfering with them being able to pick up a signal from our home. So Moni has not been able to monitor us since Oct/2017. They asked us if we wanted to upgrade to cellular which we refused.

This company is by far the WORST company I have EVER had to deal with. They sent a technician to fix a lock on my front door (he was an hour later than the 4 hour window). He talked me into to fixing my controller that had faded. With the new control panel half the lights I had connected no longer worked. After 5 visits, waiting 2 weeks in between calls and no lights; they now tell me to prove they did something wrong and are now blaming me for the problem. They have been awful to deal with and if I want to cancel my contract I can 80% of what is due. I will be cancelling as soon as I can. This has been an expensive nightmare. STAY AWAY from them as an option.

I have been paying for a system that has not worked in over a year and I am unable to cancel the 60-month contract. I do not remember is 60 months. To top it off I do not remember signing anything since my gf at the time set it up. This is ridiculous and it is not worth the money. ADT or COX is a better value. They also raised my rate without a letter or email, so literally I am getting robbed by a security company. I asked for a manager and conveniently she is on break and will call me at some time unknown, So currently I am $48.21 for a system that does not work, I can't log on account, and I get no statement via mail or email. I am thinking of doing a class action lawsuit. I will look online because I am sure someone already created one. I will also copy and paste this post on other site to prevent another person from getting ripped off.

I lived in a manufactured home in 2006 and when I first bought my double-wide, one of the neighbors across the way that worked in the office had gotten ION Company, then they sold it to Monitronics. She sent the guy over and we went over stuff. I said, “Okay.” Brinks was right there to install it. It cost $30 something a month, which was cool. At that point, my kids were having problems. My daughter was always in and out of the hospital. And sometimes I don't get home until 2:00 in the morning. Having the system gave me the security knowing that my alarm was on and if anything happened, Brinks would call.

We had someone install our MONI system and it works great. If we have a blackout that's the only problem. The battery went down but it charged again so everything's fine.

I was going through my email and then I saw Brinks so I thought I’d give them a chance. Plus, some of my people had it in the past too. The rep gave me the rundown of how everything works. He gave me his number and said that if I needed any help, I could give him a call. He helped me out and he went over it a couple of times with me to make sure I got everything right in setting it up. When my kit went off at 2:00 in the morning, their rep called me and asked if everything was all right. They helped me out and it was a pleasant experience. Since installing the device, my wife sleeps better, so she's happy with that. And it also gives her a little peace of mind

I switched to MONI several years ago because they promised rate stability - my former company constantly raised prices. Then this January (with no notice or explanation) my rate increased. I called MONI on 25 January and was told by customer service my rate would be reduced from $40.61 to $38.69. I would get a credit for January/February making my February bill $36.77; and the bill for the months of March - December 2018 would be $38.69. My bill for February was $36.77; March was $38.69; but alas in April my bill was $39.27. I called MONI on 23 April and was told my rate was still $38.69; but a fee had increased which caused my monthly bill to increase to $39.27. So much for the January promise of a $38.69 monthly bill for March through December 2018. I am disappointed - but I now understand what MONI says is not what they do.

We lived in South Carolina until 2015. Our home was monitored by MONI when we sold it Jan, 2015. We cancelled the service. We have been billed for 32.99 monthly ever since. MONI will not resolve the issue fairly. Without any compromise they insist on $1187.64 payment. 1 year to go. We were interested in service where we live now. Our new home has a service we are unhappy with. MONI offered 2 mos. credit even though we have been paying hundreds of dollars for no service. Be careful what you sign because MONI could care less.

MONI was recommended by a friend of mine who was working to remodel a church, and that was the service they had. I then got a business system. It was okay for what it did but MONI couldn't do cameras and smoke alarms for business so I changed provider a month ago. I was paying $50 a month with MONI, which is about what I'm paying for the new one, but the cameras are included. Right now, I'm still having trouble with MONI giving me my final invoice so that I can get it settled.

We just recently moved here and we also had a couple of different security systems in New York where we came from. Brinks is so easy and the equipment is a lot better than what we used to have. Their reps are all fantastic and knowledgeable. I called them a few times because I had a problem with one of the back doors' sensors. We tried doing it remotely and then they sent me a part. I tried doing it and then finally, I just brought in one of the guys. The rep that came in was fantastic as well.

I have now had both and the difference was striking. My SimpliSafe system basically worked, but I was growing frustrated with it and cancelled. The keypad is battery powered and would eat the batteries about every month and a half. The tech support people had me try things that didn't help. When calling tech support, either a person picks up right away or you get a "we are experiencing unusually heavy call volume" message and wait on hold forever. When I left a message to be called back no one ever did. I think that was when I decided to cancel. The equipment works but is very low-end (for ex the keypad has a primitive small LCD display with rubber buttons).

Having a home security system makes my home secure when I leave for a vacation so I purchased one. Brinks had a sales guy who came around and he was friendly and professional. They had someone install the home security system and the guy who came out was good. But the system went bad. It has a low battery so it’s not connected to the call center. I talked to them but they said if someone comes out, they would charge me for that. When I asked why, they said something about five or six years so they shouldn't replace it. I am waiting and if they wouldn't come now, I will switch to another company. If I get a new system right now from a new company, everything is free. So, if they're not coming now, I might as well cancel.

I have had a TERRIBLE experience with MONI. When I first signed up with MONI, I chose them because the local representative, Mark ** in Los Angeles, CA, said that he would by my day-to-day and would always be available to help. When I first had everything installed I asked (twice) if I needed a city permit, as I had a system before and needed one the last time. He said, "No, we will take care of everything." I had my alarm go off while I was traveling, and the cops came, which ended up being a false alarm. Shortly after, a bill of around $400 came from the city. I sent to Mark, he said he and office would take care of and would also make sure permit was filed.

Since we bought the house in 2004, we’ve had ADT. It was outdated and they raised their price every six months. From $32 a month, it went to $44 so I called and complained. They lowered it and they said they were going to keep it at $36 and then they raised it again. Plus, when it broke down, even if they can fix it, they were going to charge a fee to just come to my house to look at it so I told them to cancel, forget it and I called Prolink who was the provider originally before they sold it to MONI.

I have had their service for a while now. Back in early 2015 I fell for the sales guy and got one of the Moni services. It was going well to an extent. The cameras that we received only would work if the alarm would go off. Not a big issue. I sold the house in Jan 2016 and again called Moni to advise them that I was selling the house and my new house already had an alarm system installed. Since the new owners did not want to take over the contract I was stuck with Moni. The Moni tech came out and uninstalled the alarm as well as the AC controller and took the items with him. 2 1/2 years later, I am still being charged each month. I have called Moni customer service and the best that they are able to do is a rate reduction for only 9 months. Now I am paying close to $70.00 a month for a system that I no longer need. Screw this company and run far away. The customer service is a joke. I want out of my contract.

My husband has antique cars and the cars are worth about 30 grand each. My husband and I drive a truck so we're usually gone from home and Brinks notifies me if something goes wrong. A month ago, they called me and said that we had a power failure. The battery was bad so I had my grandson come out and put in new batteries. He's got keys to the house and he's authorized to do that. We've had quite a few power failures out here and they notified me of it and then the alarm comes back on. In terms of the cost in relation to the quality, it was fine but all of sudden, the price went up. It used to be $58 and now, it's $62. But I've been happy with them and they've done a good job. But Brinks is about ready to expire right now and I'm going with Vivint because they handle my solar and I want everything under one settlement.

I did have a nice call with Jacob where he was able to assist me and make my current service with MONI a better experience.

I liked the cameras of Brinks Home Automation and it seemed there was more for the money. It has been two years now since I purchased a security system for my home from them. Six months ago, I had a pleasant experience when I had someone come to change the batteries of my motion camera. I love the features that are offered in my system, but I would like for its cost to be lower.

Back in the early 90’s when I lived in another state, my husband and I’s house got broken into so, 24 hours later, I had a security system and I've had one in every home since then. I live out in the country now and I never had any problems out here, but it's a peace of mind. I got MONI when I moved into this house about four and half years ago. I've used it for years now and I've had no problems.

I have had their service for over ten years and have been trying to cancel the service for the last three weeks. Their first attempt is trying to convince you to stay when you said no I don't have a need for an alarm system, first two times they hung up on me. The third attempt I was on the phone for 43 minutes to talk to someone and when I did I was told to expect an email from them and sign and return it. That email never came. I kept calling.

MONI came to the house in the summertime and they kept going around, asking people to join. They sat with us for a long time and the young guy was willing to work with us and give us what we wanted. He explained things and threw in couple of extra remotes. At that time we had ADT who had not upgraded their equipment so the stuff that MONI offered us seemed way on the top and that was why we changed. We hadn't seen that feature going through the cellphone because in the past, cell phone lines would be cutting most often and you couldn't inform anyone about anything happening to you. But MONI's system was not with the landline but through the cell phone and we didn't have that with ADT. Then later, ADT came back but it was too late because I'd preferred to go and skipped ADT since I always had that.

I am active duty military and purchased a house in GA, when I was approached by a salesperson about Moni Alarm service. I fell for the pitch and let them install it into my house. I stayed there for 2 years and got stationed in Louisiana. I contacted them and received an email as to where to send my orders to cancel my service. I sent my orders on numerous occasions over the past 8 months, and have dealt with the crappiest of people trying to resolve this.