Brinks Home Security™ Reviews

I used to have ADT but they didn’t offer good service and when I checked with MONI¸ I liked the price and they were really nice. I was having trouble with my camera because I had to change my Wi-Fi system and it works through my Wi-Fi. I called MONI and the boy didn’t understand so he called their service department and they sent somebody out in just a few days and took care of the problem. He was great ‘cause he did every wire that was used.

I changed companies because I had a problem with my old monitor and the control box from the other company. But when this box from MONI SECURITY goes off you can hear it. Even if you’re dead you’re going to hear it and that’s what it’s supposed to be. Everything was good during the installation. I talked with their reps a couple of times when I set the alarm off and our conversations also went good. It’s nice to have the system when I’m gone, which I’m gone a lot. The system works.

After just reading multiple customer reviews having problems with cancelling their services with Moni, I am now very worried. I have had this service since it was named Monitronics. My contract ended over a year ago. I need to cancel my service only because I am moving in a couple of weeks and cannot use it where I am going. I contacted Moni and was told that I would receive an email to complete a cancellation form from DocuSign. Three days later I never received the email, so I called again. A day after the second call, I finally received the email.

We’ve had MONI for about six years and the service is good. We were looking at getting an upgrade but we don’t want to pay because we’ve been paying every month. Still, the reps I've talked on the customer service team were good and if one of the alarms go off, they’ll call.

I had a security system at the time, but I didn’t have the medical alert. With MONI, you can get the security system and a medical alert was thrown in, too. It sounded like a good deal to get the two services in a very similar price so I changed. When all of a sudden the alarm came on, I called them and it went very well. Apparently, it was because we had had a power outage and it affected the system. So, they went through the steps with me and what to do to get it to stop beeping and back online. They were very helpful. I’m here living alone, and I’m glad I have MONI. The system works well.

I've had good luck with MONI, so far. I liked what they offered when they came. They were good. I had to get one detector for the front door as it went bad, and they took care it. I feel more secure having MONI and I've recommended them to two or three friends.

MONI is my back-up system so I just wanted the minimum price. I check the system once in a while to see how quick the response is. I give them a minute or so. If I don't get a call back once I check the alarm, I'm not going to continue with the service. But it's fine with MONI. I'm satisfied with my experience and I'm happy. As long as I get a feedback instantly, they're good.

I canceled the account in October 26, 2017. I found another charge on our statement Nov 14, 2017. I called and got the run-a-around about signing a document, which, was suppose to come email and never did. I checked back in my spam and general email box for one month. They claim to have sent an email on Oct 26th, 2017, and there is none. I asked them to reverse the charge and they have refused. Then they tell you it takes up to 48 hours for their emails to come, which never did. Then they say it takes 30 days to cancel our account, which, they are going to charge you for another whole month (which is for December, which I canceled in October). Seriously this is a scam and the worst customer service I have ever had.

I had an awful experience with LiveWatch. (Still in process of closing it) After hours of calls and emails, the alarm is still not working properly. On top of it I sent two unopened items back that I have paid for and they send me $0 refund invoice, basically they took my stuff. It takes days for them to respond to your email. It takes hours for them to respond to your call... I’m still waiting (it’s been 4 Days since I sent an email requesting) for someone to close my account for good. I’ll never deal with them again and I’ll make sure to tell as many people as possible about my experience. I’m very disappointed and full of regrets that I signed up. I saved $10 a month but gain a lot of headache and lack of professionalism from LiveWatch. There is way too much good competition to waste on LiveWatch.

Moni put my 80 yr old mother on an 8 year contract on two homes. She went to assisted living over a year ago and we sold one house and asked to cancel. They stated that with a signed letter on letterhead from the assisted living home they would cancel her contract for both homes, already 5 years in contract, that does not expire until June of 2019. Each time we send the documentation, they need something else, stating that I did not send a letter, signed and on company letterhead, but I still have the email they accepted and agreed that they would accept with the letter as an attachment. Finally after months they finally agree they have what they need and will cancel. They don't.

I had ADT before and a guy came to my door who made it sound like ADT was upgrading my system. After everything was said and done and I signed the contract which was for three years, that's when I realized they're not with ADT and so I ended up with MONI. One time, the alarm got triggered and the rep was very friendly and nice. Then there was another time that I had to call when one of my motion detectors kept going off. It was the battery. I had to take a picture of it and send it to the tech's phone. He was able to help me and walked me through it on a phone call so that was really good. But I noticed that since I signed with them, their price went up.

Monitronics Security systems do not work. They call the police to your house when it's not needed - repeated numbers of times. They then tell you to fix the problem that you will have to agree to extended service with them. They are a disingenuous organization that cares more about money than about your safety or security.

When we first got the system, we didn’t have to pay anything. All we had to do is continue our monthly service. Then our house went in the flood. The city didn't turn off the water. I was down in my baseboards, the pipes blew, and water went everywhere. So our house had to be redone and tear down walls because we got mold. I owned a day care center and we had to move our business, and we had to find places to stay. We were out from February all the way to August. In the process, we called MONI alarm system and the city to let them know about what's going on. And everybody puts us on hold. So, when we got back and I called MONI to get the system running again, they told me I had to pay $1,000 to get it back up and running. I don't have that amount because I had to put money for myself because my insurance had not paid us enough for the things that we lost. We had to wait. We just got money back and we still got our attorney. But MONI didn't work with us at all.

A fellow from MONI Security came to our door one day. He was so convincing and non-pushy. He gave me the facts and it made perfect sense. Everybody from the MONI Security customer service team was fine and they hold the company in the highest regard. They're very courteous and understanding when we make a mistake. Couldn't ask for a better service. When the alarm goes off, they're on top of it. The installation was quick and thorough. Before we go to bed the system has to be on. It works instantaneously and we love the way MONI Security interface with the police. MONI Security works perfectly and we are very pleased customers. We are very dependent on MONI Security and we don’t feel comfortable without it.

I used to be with another company and MONI bought them out. Everything was transferred over to them. Talking with their customer service reps was a good experience. I didn't know I could use my cellphone with my current monitor. They said I could and walked me through it.

A year ago, the fellow who came out and installed the system had a very poor attitude. He was dissatisfied with his job and very much portrayed it. We're seniors and you have to show us how to arm and disarm the system, but he was just in a hurry. So I contacted MONI because I thought that they should know how they were being represented. I talked to a gentleman back in New Jersey and it seemed to me that he was more than just a supervisor. He was grateful that I brought this to his attention and he followed up with an email. The installer had to come back for some things and his attitude was entirely different. We've had one more time when we had somebody come to our house to change some things and he was very nice, informative, and helpful.

At the time I went with MONI, I compared the rates between them and ADT, and MONI was cheaper. However, my system has not been working properly. They have no service techs in my area, so it's been my nightmare trying to schedule service with them. Every time the tech comes out, he tries something different and then goes away and then the system breaks down again within a few hours or a day. MONI doesn’t give the third party tech enough instructions. They don’t have all the details of the case. They come in, I at least talk the process with the tech, and every time it's a different tech.

A security provider in our area recommended MONI Home Automation. They were accessible and knowledgeable in what they were talking about. Another company did the installation and they had to come back multiple times for technical and hardware issues. But everything has been great till this day and we feel secure with the service that we're provided. The price is a little high but it's worth to have someone 24/7.

When we first moved here in 2012, we weren't familiar with service providers. So, our main alarm company that's setting our boxes recommended MONI Home Security and we were in agreement with them. We like MONI, but we are concerned because we haven't had a follow-up in the system from them for a year or so. We pay our bill, and so we're trusting that we have a follow-up. We like their pricing, but we have considered looking elsewhere just because we're not sure just how secure we are with their group now. We are concerned that if we needed them, provided that the alarm was not set, we would have to wait long.

When I bought the house, I had a concierge service that recommended all things from cable TV to monitoring and so I went with MONI. The service was fast, easy and well done, but I was disappointed that no one told me it was a three-year contract at the end of the installation. I was really pissed and I still don’t like that at all because I can get cheaper monitoring in Atlanta. No way I'm going to pay $40 a month for monitoring when I can get it for $29 and the security is all the same. I had all the windows in the house replaced and there are two windows in the kitchen that are very easily accessible by burglars so I need to see about getting more of the window sensors. Still, the experience has been good.

Five years ago, I moved and someone from MONI was going around. I let the man in, talked to him and he was very nice. I mostly like the fob feature 'cause it's convenient and the security as well. When my fob broke on the keychain part, I called and their reps were good and helpful. I'm happy with the service MONI provides.

I had another system that got transferred to MONI and I like it a lot. If I'm not home, it lets me know when it goes off. I feel secure with it and my little dog and I feel very safe. When I go out of town, I know that my house is going to be in good shape when I get back. I'm happy with the system.

When my phone line went dead, I called MONI and they put in a wireless. They were going to charge me something but I didn’t want to pay. So they did it for nothing, but it was a good deal and it kept me there. Everything went great yet I need to call and have them sit and test it again. I’m 77 and we don’t travel much anymore so MONI gives me peace of mind. Everything’s been great with their customer service reps also. I have a gal who comes once a month to clean the house and she has a key but we haven’t told her what the disarm number was. One time, her daughter came and the alarm went off when she opened the door. The response time was great and the alarm works, which was good.

I wasn’t aware that our MONI system had not been upgraded because it was installed in 2011. It was leading to run off of a digital box that I did not have. I only knew that because as I was going to leave for vacation I called to have them test to make sure that it was working and they said that I need to be upgraded to something and they did. They were going to charge me some ridiculous amount for this piece but instead, they just extended my contract which I was satisfied with. It was just a little irritating that nobody informed me that I needed a new system and I had the option to get it and upgrade to it which is an extension of my contract. Had they said that I would have been much happier. Overall, it worked out so it is not a huge deal.

My dad has dementia. He called in February to cancel his account with MONI informing them that he was moving to a new company. Eight months later they were still collecting from his bank account and profiting off a contract that they KNEW was not in use. When I called to cancel the account they made every effort to make the cancellation difficult. This ensures that I have to pay another month for their service that isn't being used. This company is unapologetically predatory. No one, NO ONE, should EVER contract with them. This is exactly what I will be telling EVERYONE within the sound of my voice or at the extension of my interwebs.

Update: After posting the previous review Theresa with Moni called me and we discussed the issue of discontinue service because of moving. She reviewed my account and quickly made it right. I would also like to add that over the past 13 years of service from Monitronics I had serveral occasion to interact with the company and each time the service request was very professional and I was pleased, otherwise I would not have stayed. I am very pleased that Theresa corrected this past issue and would therefore keep Moni in consideration on needing another monitoring service.

We were already with Monitronics and then MONI Security bought them out. We had from them a two-way intercom and more sensors on the windows. Recently, we got a doorbell camera from them. It's a little sensitive though. Every time we walk out the door, it gives us an alarm.

I feel safer with MONI. I have talked to them over the phone and they're really nice. I used to have an in-line phone, but I had it taken out last year and switched over to my cell phone. They were very fair and very prompt in changing it over for me. I’m very satisfied with MONI's service. I’m alone, and I can go to bed and go sleep knowing that I have them.

This company has the worst customer service I've ever dealt with. After nearly 2 years of the system not working they sent someone out to fix and still did not fix the issues. The original agreement has been up for awhile and the problems were never fixed. They keep billing for a system that hasn't been used in over 2 years. I can never speak with the right person as I'm always given another number to call. Finally when you think you're getting somewhere they tell you someone will call or email you and it never happens. Terrible terrible experience with this company.

We had not been interested in a house security, but MONI convinced us that it was necessary. And it made good sense, so we signed up. They were pleasant and informative. They were not pushy. I didn't have any negative feelings about them. I've had a few false alarms, but the people were really nice about it. I'm happy with MONI except that the smoke alarm that is connected to the security system keeps going off. It needs a new battery. They showed me how to deal with it, and it's difficult for me to change that battery because I have arthritis in my hands. But they're going to come and fix it. They have only a very few people who can troubleshoot. It would be handy if there were more. They count on the clients taking instructions over the phone. That works in most cases, but not all. I'm satisfied with MONI nonetheless. I live alone and there have been more instances of crime in this town. I'm glad to have the security system and I would recommend it.

My previous home security company was bought by Moni. We were not under a contract when the purchase occurred and never signed anything with Moni. Our service was simply "transferred" and our bills now came from a different company. We are in the process of moving and will no longer need the service and Moni is making our cancellation impossible. They're overly persistent, argumentative, combative and insulting. They are claiming we're under a FIVE YEAR contract and that we have more than 30 months left on our agreement.

When we moved to Texas, we were looking around for security companies. By doing a comparison, MONI popped up and one of their representatives came out. I felt comfortable with that person and the product also seemed to be exactly what we needed. They moved the alarm system for us, which was very easy. There was a call, a gentleman came out, and put our alarm system back in. And then a month ago, we expanded our floor space using a new door which meant that the alarm system had to be adjusted. I made a call and three days later, they had the installer come out. It took the gentleman all of 10 minutes to get everything done. The whole time, they were very spot on. All I had to do was call in and tell them when we were moving or in the second part when we were expanding our operations, and they reacted quite quickly to it. It was a smooth experience.

We were cynical before MONI Security changed names but the right guy came to the door at the right time. He was professional and the service has been okay. They gave us a motion detector for our living room but I have a tendency to get up at night and read when I can’t sleep so it sets off the alarm. Also, we don’t move that much so we don’t need a motion detector but we use the rest of the system all the time. We needed their service about a month ago when the back door sagged a little because it had been adjusted a couple of times these recent years. The mechanism needed to be reset so that we could set the alarm on the back door. We were distressed that it would take over a week to get a guy out here but we managed to make do and he came out. He was nice and that was good. They could have sped up his arrival day but it was not critical.

Our son had MONI so we were familiar with it. We had a positive experience with their customer service when my husband set the alarm off but then couldn't remember the code. They were efficient and did just as expected. They explained things to us. We got exactly we wanted. We feel more secure, especially when the grandkids are here at night. The system has worked very well for us and it's been a great experience.

I called to try to get help with a false alarm issue with my local PD. I had asked if someone could come check the sensitivity of my glass break sensor when I was informed it couldn't be adjusted. Ok cool, so I asked if they could put that in writing for me to submit to my PD for part of my appeal to a false alarm. All they would tell me is no they couldn't do it and would not explain to me why they couldn't put in writing what they had just told me. I got to the point where I asked to cancel because if they couldn't help me when I actually needed it then I didn't want the service. Then had some rude responses when they were telling me I was still under contract.

I haven’t had any problems with MONI Security and I feel a little bit more secure. About a year ago, I talked to them about adding a feature and getting a lower price and they helped me. They also explained to me how each one of the things work when they were putting up the system.

In 2006, MONI Security had some crime-free employees walking around, going from door-to-door. I asked one of my co-workers about them and she said she had their system so we decided to get one too. Everything’s been great at home. The alarm went off one time in August when we were out of town. We had a new panel box installed before we left and I don’t know if it was just a bad connection or it was windy. MONI called us right away and we told them we weren’t at home. So, we had our neighbor across the street come over to make sure no one was breaking in. All the doors and windows were intact. So, when we got back, the guy from MONI came back to check it and made sure it was okay. We also get through their customer service every time we called then they come and service the alarm system. It’s been a very positive experience and their service is very worth it.

MONI's customer service has been great because every time something happens, I call them and they’re right here to fix it or they talk me through fixing it which everyone has to do. If they’re busy, I’ve only had to wait four or five minutes at times before they attend to my needs. They also always complete whatever I have a problem with. The system has been set off accidentally many times and MONI called right back to me within two minutes. This is my first security system and I have them for about six years now.

Moni Smart Security is still trying to get payments from me after the contract has ended plus the security system is shut down and not working. I called them twice to stop auto pay and was told that the account was shut down. Now they are sending me hard copy bills and wants me to keep paying for a service that is not set up in my house. Consumer Affairs should investigate this company. They told me verbally (Jessica) that there would be no charge in the future (see first communication).

We signed up with Point Security in 2013, and MONI took over at some point. In late August we got a low battery signal so I replaced the batteries in our smoke alarm. Two weeks later we got the same signal so I bought new batteries again and replaced them. About a week after that we got the low battery signal again. I called MONI and they agreed the smoke alarm was defective but they don't have a tech here (Hawaii Island) so they weren't sure when they could replace it. They suggested we just disconnect the smoke alarm but we couldn't turn off the alarms caused by the disconnected smoke alarm so on September 21 we had to disconnect the system, so we had no security. Numerous calls to MONI produced two phone messages saying a tech was coming. The first time, the message was closely followed by a message from the techs saying they weren't coming.

My wife and I sold our home, so I called and cancelled our service. Three months later my wife informed me they were still charging us, so I called and cancelled again. A months later and we were charged again. Once again I called and cancelled, and then called my bank and paid MORE money to make sure they couldn't keep taking it from our account. A month later and now I'm receiving phone calls, and bills saying we are past due. THIS IS MADNESS! I 100% blame the company and feel like there is nothing I can do to fix the problem. I HIGHLY recommend NOT using them.

After the 5 year contract I decided to cancel my account. I called to cancel on July and they tried to hook me up with 6 months more and I refuse and told them to cancel my account which they didn't, now 4 months later I just noticed they been charging my bank account and didn't cancel my account, so I called and they told me they send me an e-mail, for confirmation. I didn't receive nothing. Now I have to wait for another freaking e-mail to cancel. I have this company worst customer service.

We put MONI Security where my in-laws were living. Then, when we moved them out, we just transferred everything over to my house. Everything was good and we haven’t had any problems since we’ve had it.

My alarm company was bought out several years ago by “Moni,” who in turn increased the monthly rate. I finally had enough and called to have my monitoring stopped and to have my system released in case I ever chose to go with a different company. The man on the phone refused and kept trying to convince me to stay. I kept refusing and he kept pushing. Meanwhile I had 2 kiddos, crying, hungry and fussy. I finally gave up and said fine. He said my monthly price would be $27 (or close) and would NEVER change, beginning immediately, if I agreed to have monitoring for 5 years. Yes, ok, whatever (kids, stop yelling!!!! I’m in the phone). It was a verbal contract, and I was to receive it to look at. Never got it. My monthly fee also didn’t change. That was February 2017. As of April, it hasn’t reduced.

I took over someone's MONI contract and the service has been okay. Plus, the system looks good.

When my contract ended I refused to renew due to poor customer service. I however remained with them but on a month to month basis. I recently called to cancel and after over fifteen minutes of listening to all they will do for us if we stay with them I finally got the rep to give me the information on how to cancel service. She gave me a PO box address and also said she would sent me an email with the instructions. No email came. I called 1 day or 2 later and the new rep verified the email address she sent the instructions to and it was incorrect! This company has sent me promotions and various offers over the years and they now sent the cancellation instructions to the incorrect email address?? How could that be? I had also mailed the address to the PO box and it turned out that was wrong too.

MONI Security came around the neighborhood and said they would re-fix my current system that wasn’t functioning right. It was a monitor system set up in my home for personal use but I was never connected to an actual service. So they fixed it then I signed up. I recently talked to their customer service team about the power going off and the monitor making beeps which I couldn’t get to shut up. They were good, conscientious and followed up to make sure that it worked. They were also friendly, knew what they were doing and helped me take care of stuff. They did a great job. The only problem was that I couldn’t set the alarm up very often because I have a lot of people going to and from my house. It was hard to actually use the alarm, but it was good to know that I have it available. I can also hear people coming and going whenever the door is opened and I feel more secure.

This security issue is the lack of any notification that the alarm panel needs to be disarmed when one of the entry doors are opened. The industry standard for decades has been to give a loud repeated alert but LiveWatch doesn't do anything until there are only 10 seconds left! By the time the system starts counting down from 10 seconds we most likely will be out of hearing of it because we may have gone to the garage to get groceries or to the mailbox. Every alarm system I have ever had or been acquainted including SimpliSafe, automatically makes a bold beeping sound to alert the person that the alarm needs to be disarmed.

My wife and I have attempted to cancel this contract three times over the last six months. They refuse to let us cancel first by mail and then every time we call we are told, "Well that department isn't open right now. You'll have to call back later." Now mind you, for those of us who actually work for a living and are not available to make calls from nine to five Eastern standard which is 8-4 my time you don't get to cancel regardless of whether it works right or not. Buyer definitely beware.

MONI's rate was okay and whatever their price cost, it was good. Every time there’s a problem or if the alarm goes off, their team calls right away and I've had no issues the whole time they’ve been here. But I need to change my system and there are some things that need to be updated, and we’re thinking about upgrading to the next level within the next couple of years. My wife deals with them more than I do but I might check with them and see what we’re going to do.

We've only lived in our home for four years and it had an older system that was a landline. We wanted to upgrade that since everybody knows that all they got to do is cut the phone line and the system is gone. So, we have been looking around at some different things. When MONI came up, AAA said that it was a good company, with a good security system and with free installation. Also, the monthly charge was just a bit more than what we were paying for our landline. The interaction with MONI customer service was very good and they were very informative. When we had finished talking, I said that I was interested in looking at them to provide security for the house. The gentleman that I spoke with was good. He told me all of the benefits, what we would receive and even gave us some statistics on response time. I was completely informed and he did it in a way that it was factual.

I had multiple alarms at my house and never received a phone call. I asked the company why I never received a call and they said there was no answer at the main number (we no longer had a home phone plugged in, but the cell phones were still working). When I had a broken sensor, they called all the numbers on my account to try and sell me new equipment.

We had MONI in our previous house and we moved them over when we moved recently. I had a contract and had no choice. I should have investigated further and now they won’t let me out of my contact. I didn’t realize I was going to be moving. My husband made it clear we were never going to move so I signed a five-year contract and we had used up two years. I would either have to pay off the three years or use them. I own the equipment so I really had no choice. They made it very clear that I could stop using them but then I would owe them thousands of dollars to finish off the three years’ worth at $80 something a month that adds up.

I experienced horrible service, or lack thereof, with Moni. I scheduled an appointment for installation and was cancelled 3 times every time I rescheduled by the technician. This caused a great deal of inconvenience for me and was a waste of time every time I had to leave work or make arrangements for someone to be at the house. I spoke with a manager to express my concerns and was told that I could receive 1 month credit for 1 cancellation. However, I had 3 cancellations and asked if I could receive 3 months credit. I was told no! At that point, I decided to cancel my account, which was another time consuming headache! It took me 2 days, hours on hold, transfers to incorrect departments; just to cancel! I experienced horrible customer service, unreliability, and dissatisfaction.

We have requested Monitronics to cancel our service on 10/13/17... Lady over the phone said she will take care of it, but even after 10 days nothing happened, and Monitronics asking us to pay for next month. We did mention to them we already sold the house. They are asking us to pay for Vacant property and for new owners. Ridiculous!

I sold my house last April 2016. I called Moni to cancel my security alarm, but the lady told me that I can't cancel it cause I am still under contract. So they took money from my bank automatically, then I called them again and the rep said my contract is done on August 2017. She said they will not take money from my bank once the contract is done, so I said ok. I don't have to bother by the monthly bills. But they are lying. They still taking money from my bank. I called them again and they transferred me thrice until I got the right person to talk to. The lady said she will send me an email so that I could cancel it through eDoc and she said that she will waived the last payment. Why does she waived it if my contract is done last August. She should refund my money from August to October. I am still waiting for her email.

This came to me as a biggest surprise that I had signed the Monotronics contract for 5 years, and I have absolutely no recollection of this so far whatsoever. When I signed the contract I was coming off of ADT and somehow I assumed that like ADT even Monotronics has a 2 year contract and I failed to inquire about it. Now if I want to cancel I have to pay close to $1200. When I called customer support they slapped a 2 month 50% discount on me which I did not ask for. I will never recommend Monotronics to anyone ever.

I had Alarm Masters for years but the owner gave it up. MONI came and at that time I went on and took it but it was cheaper than it is. The bills have constantly gone up and it's billed a little too high when all these others companies are advertising lower bills. Other than that, MONI has been very fast when I set the alarm off accidentally. They call in before I can call them sometimes. I don’t have any problem worrying about if I'm gone and the alarm goes off. I know MONI is going to dispatch somebody even if I'm not here.

Threatened to disconnect my account if I didn't install the new SIM which I had not received then refused to close my account (after threatening to stop my service!) per telephone request. Two years of monthly charges have followed knowing that service was neither provided or available. CALLS FOR CLASS ACTION... with so many others in the same sinking boat.

I was very upset because about six houses on my street have been broken into and it's not a very low road. I was terrorized by it. I called and asked for MONI. Their sales reps weren't pushy about it or anything.They talked to me and told me what it was going to be and if I agreed to it and I did. It's not anything that's been forced on to me. They came out immediately and they set it up immediately. The guy that came out and set it up was wonderful. He was polite, nice, very knowledgeable. I'm very comfortable with their customer service. Whoever takes care of it when the alarms go off is super-fast, it's just super great.

I liked the technology of MONI because what I had before was just the basic system for the keypad, and the MONI has touchscreen keypad, and you can arm and disarm it with your smartphone. I really liked those features. That was the main thing on why I’ve kind of gotten it. Interactions with their reps were all positive, good experiences, about my bill, or sometimes we have set off the alarm, and they call promptly. There were times when I had spoken with someone through their keypad. They’ll call, and ask if everything’s okay or if I didn’t get to disarm it in time. I really like it in the sense that if you go out and forget to set it, we can definitely access it on our phones so, if I forget to set it, I could go out and set it and make sure that the house was fine while I’m away. I can always log on and check the status of the system, and arms and disarm it. I’m really happy with it.

I’ve been wanting a security system for a while and I needed to try to negotiate a certain point with the price to be able to afford the system since I’m a small business and I was under a contract. The gentleman who called wasn’t willing to do that with me so I went back to MONI and said that I couldnt get the system because I can’t put it in the budget. Then they went and adjusted my pricing to something that was reasonable. They were very nice and I’ve been very happy. They’re not constantly emailing and calling too.

My 96 year old grandmother had contacted Moni Security system to stop her service because they had discontinued her existing personal security device for a new product which she did not like. She wrote them a letter to cancel the service because she had already completed the contract time term. Unfortunately MONI Security continued to charge her for 2 more months taking the money from her bank account because she had automatic payment set up. Then my grandma called, and MONI representative argued with her that she could not terminate even though she had completed her contract. My grandmother was exhausted and upset... That happens to 96 year olds.

I became a Monitronics Security (now Moni) customer just prior to changing military duty assignment from Dallas, TX to new assignment nearly 10 years ago. We just left the service in place to maintain security on our home while we were away. We returned to Dallas after retirement from active duty earlier this year. Seeing the many different upgrades in home security system during the time were away. Plus, the fact that we had several issues with Monitronics during the period we were away. I decided to switch provider to ADT because of the products being offered. In addition, being a USAA member give us a free installation and sizable a discount on the regular monthly cost. The date I called Moni to inform them I was cancelling service and switching to ADT. My call was switched to their Retention Department, that representative was good.

I was having difficulty canceling my services with MONI Security as mentioned in my review. Theresa called and handled it quickly.

MONI Security gave me the best price and I was pleased with the service. Everything's working fine and I'm very satisfied.

I've had very good experience with the MONI customer service team. However, I was conned by somebody posing to be MONI and got all my information. I don’t know if we’re secure or not.

We’re satisfied with MONI. We had used them in our previous home and we just carried it over to our new home. We had some issues in the beginning with the box. It would start beeping and we had to go in and turn something off that was causing it to keep beeping. It took a couple of phone calls before we figured out what was wrong. But we no longer have any problems now and we’re very pleased.

MONI Security system is a complete joke. Please do not be fooled by their easy, cost-effective marketing campaigns. The customer service team are the most rude, unhelpful people I have ever met and pressure old people into unknowingly signing binding contracts that will rob them from their money. Then if you want to cancel even after your contract is up they want you to sign another contract which takes them 30 days to process. Coincidentally enough time to bill you for another month. Plus that doesn't include the other fees.

I tried to cancel my account in May, they refused stating I had a contract with them. That was false, I never signed a contract with them, I have a 2 year with a previous company which expired. After several calls and arguments, about the "no need" of service DUE TO MOVING, they still refused. I had to CLOSE my bank account so they could no longer get their payment to get them to cancel my service. Now they sent me to collections. I just filed a report with all my documents to BBB and TX ATTY General consumer complaints. After reading all the reviews on here and their public FB page, I am not the only one with this exact problem. What a shame!

I tried to cancel my contract upon selling my home in July and was LIED to by an sales associate saying that she was going to handle my situation. Her name was Theresa **, anyway she did absolutely nothing and months go by and I realize they have been taking from my account!! I call again and they (Terry) apologize and tell me that I am promised my 3 months of wrongfully taking my money although nothing happens again after 2 weeks! I call on October to try and see what is going on and I am again promised my money for the second time in 3 to 5 business days! It is now 3 to 5 business days and I just called to see what is going on! They tell me it hasn't even been processed yet at the accounting department so it may take another 14 business days! They are garbage, everything about them is garbage, customer service, the managers, the actual service, the whole scam!!! DON'T GO WITH MONI!!!

I was with ADT and the package deal MONI had is much cheaper and then their system is a little better than ADT. I've talked to their customer service rep a number of times. I had to get some issues straightened out, but everything’s straightened out now. I got all my windows and most of my windows are detected too. I was concerned about the one there. The rest of the house detect it except for one I got up there. So with that, they came in and put stuff in the windows and I’m satisfied with it. I've pleased with MONI's system.

Worst customer service ever. They raised my rates without notifying me multiple times. Made promises without fulfilling them (techs that would never call or show up) and appointment times were at least a month out. Never again.

I had MONI in another house for a couple of years then I have it in my house since I moved in. I feel very good about the system and I like the system's little voice that says, “Front door, back door.” The service is good and they also helped me out when I fell in the bathtub.

My friend has MONI Home Automation and it worked for them so I got one too. We had different types of security license content with others but I wanted MONI because of the doorbell. I liked their feature that if I'm not at home and there's a person ringing the doorbell or if any insect touches that doorbell, the system sees it and my iPhone lets me know. But I want it working 24/7 because they take out of my account $54 every month so I want it to work fully. However, when it was installed, I had an issue with the doorbell. It works sometimes and sometimes it doesn’t. Their reps would help me on the phone but all of them was saying that the issue might be our internet and that we have to get a stronger internet to have enough data for it to work 24/7. I didn’t realize that doorbell uses up a lot of megabytes. The representative was nice on the phone but not helpful knowing that this stuff is not working properly.

I’ve had MONI for 13 years since we moved to the desert and I have had no problem with them. I got three systems with them. I’m perfectly satisfied and we’ve been happy with everything. If the alarm goes off and we don’t happen to be there, they call us.

The price of MONI for their home automation service was right, so we signed up with them. I liked the idea that the medical alert system was right in the alarm system because my husband had a stroke a couple of years ago, so if anything happens we just need to just push the help button. The most positive part of the service was that the gentleman that talked to us about the MONI system and the one that came and put the system in were great and told us everything that we needed to know. The installer knew what he was doing. I've been feeling really safe with the MONI device since it was installed and, for the most part, they've been reliable. We were pleased with the service that MONI provided and we haven’t had any problems at all with our alarm system.

The MONI system was already installed in the house when I moved in. They also offered some services that I appreciated so I went with them. My experience with their customer service was generally positive. However, I initially was not pleased with MONI. There was an issue with the alarm system shorting out my electricity where it was installed. But a guy came out and fixed it and since then, it's worked really great. I definitely feel safe with MONI. It's one of those things where you used to hear a creak in the house and I can just reach my phone and turn it on. MONI definitely makes me feel more secure to know that I'll be notified if any doors are open and I can lock the doors from my phone. Also, if anybody tampers with it, I get a call pretty quickly. The main feature I wanted was the locking and unlocking doors which is one of the reasons I went with MONI. I'm happy with them and I would recommend it to somebody.

We were on Monitronics a long time ago, and a guy from MONI came around and did a pre-installation. We were paying $55 a month and I could get cheaper service in numerous places. I was very close to switching to someone else, but after we finally got the rate lowered, we are pleased with the service so far. I trust MONI that they're watching things, and we all feel a little more secure.

I like the introductory offer that MONI had and I was looking at prices as much as anything else, and one of my neighbors had MONI and they said that they were happy with it so we went with them. We babysit our granddaughter quite a bit. She stays overnight with us at times and we just wanted to have the MONI device for her, to make sure that she was always safe when she was here. I had an excellent time with the customer service team. When they came and installed it, the guy really took his time, wanted to make sure I knew exactly what I was dealing with and how it operated. He answered all my questions as well. He didn’t want to leave until I was sure that I could manage it all on my own. He was very professional.

The only problems that I’ve had with MONI is that I’ve had a problem with some light switches that have had to be replaced, which I thought was a little premature. They’re Z-wave switches that I can control through the alarm system. Also, I had a problem with the doorbell feature. But all the problems have been taken care of. They were covered under warranty so that wasn’t an issue. But they were problems that I didn’t expect to have for the newness of the equipment. I haven’t contacted MONI yet though I’ve contacted our installer and they’ve been fine. Their response have been very good and fair. Overall, as far as the monitoring system and what it does when it is working, it’s fine. I have no problems at all.

I’ve changed to MONI from ADT because ADT kept going up on my rate and Moni turned out to be great. They provide good customer service. Whenever I call them my concern gets resolved. I feel safer and I'm satisfied.

I called in at the beginning of July 2017 to cancel my contract with MONI. I had to call 2 different times to get the paperwork sent. Each representative told me it takes up to 3 days to get the paperwork, 2 weeks later, I call again, and sure enough 3 days later, the paperwork arrives on August 9th. I promptly signed the cancelation paperwork and sent the forms back to MONI. I was told at my initial call that I would have one more payment, which MONI drafted from my account in August, and now you are asking for a September payment. Way to screw people out of 2 more payments with your shady cancelation process. I will never recommend MONI to anyone looking for a security system.

I signed up my contract with other company and Moni took over. First my contract was only for 3 years. When they took over and called me and informed me that my contract is 5 years. I try to fix the issue but all in vain, given I was not able to reach the rep from previous company. Alright fast forward 2 year, I moved to AZ. My contract stated that if I move, my security system will move free for me. Fine I called and I was told hey because of equipment cost they have to extend my contract by 24 months. I asked, "You never even provided me equipment even my old place." I was told that does not count. Top of it they raised the billing on fixed contract.

I’ve had MONI since 2012 and I’ve been very pleased with it. I had ADT at one time but my house got broken into. I thought I was paying for motion detectors and sensors, but I wasn’t getting that. So when I bought this house, I wanted a wireless system. MONI at the time was the only system that I knew that was wireless so I decided to get in touch with them. I had excellent interactions with their customer service. A lot of people just try to rush through and don’t really explain things to you. But I liked that MONI explained everything step-by-step.

I'm very pleased with MONI. I have the wall, windows, motion, doors, and cameras. I'd like to get a couple more cameras, but I'd have to update the system. But with MONI, there's a little more at ease with me and my home.

My wife and I purchased an alarm system for our home from Monitronics through a 3rd party company (Optima) in July of 2015. We sold that home in Feb. of 2017. We signed up for a 2 year contract and because of that, even though we sold the home, continued to pay our monthly payment thru August of 2017. The payments continue to come out so my wife called in today to tell them and get it resolved.

Monitronics's normal procedure is to charge customers for 30 days after they request the end of service. After seeing my complaint about this on ConsumerAffairs I received a call with an offer to refund the charge for those days after my call. I appreciated Monitronics doing this.

Having MONI in my home gives me peace of mind that everything’s safe at the house. I like the smart items that they have available and my favorite feature about the system is the electronic locks and the smart thermostat. The system and everything is easy to use and very straightforward. I called the customer service about three days ago regarding the issue I was having with the system and they had a technician out to fix the issue right away.

I decided to have MONI as my home security because of what they offer pricewise. I still have problems with the products sometimes and they had to send a service person out but it was never convenient. I hope they could have a diagnostics over the phone. But the service they provide has been fine.

Everything's fine with MONI. I needed the new key fob and they were able to help me with it.

I was contacted by Moni immediately after posting my review and my concerns were addressed to my complete satisfaction. I am very happy with the results.

Customer service at MONI is great and they are very concerned, helpful, and they’re there when I need them. I've received excellent service and I feel very good sense of security since using their system. I hope they keep up the great work they do.

After posting my review, I am happy to say I was contacted by MONI Security and all the disputed charges were removed.

I had a different security provider before but then another provider came around, which Monitronics bought out later on, and told me they could do the service for less price than what I was paying that’s why I switched. However, I didn’t know for a couple of years until I was replacing a french door in my house that the system wasn't connected in any of the doors so I called about it.

I have recently found out that Moni has continued to bill me for my old residence for three years after I have moved. Calling Moni monitoring service and requesting cancellation did not work when I left the residence. Moni claims to have sent me cancellation paperwork, which I never received. I recently tried this again after and Moni did not send any paperwork. Moni service is malicious and will not support cancellation under any circumstances. I have called multiple times to speak to a manager, but service department does not open tickets and performs no follow. Every time I call Moni, it is the same frustrating experience, claiming that I owe them money, no effort to resolve an issue where clearly do not need the service. Alarm has not been enabled now for 4+ years. No one looks at the fact that they are billing for a residence where I do not live and they do not accommodate the cancellation.

I like that you can control the MONI system from your cellphone. They have great service and I just feel a little more secure with it. We just love it.

Horrible customer service! Cancelled service since I sold my house and was not told that I could not do it verbally. Was then put into collections a year later. Never received any paperwork for cancellation or any further bills. Customer Service pretty much said, "Too bad!" I will NEVER use them again and will always tell people to never use them either!

We were customers for 6+ years, not once experienced any issues until we tried to cancel our service to go to another company. I am not one to write reviews but after our experience I feel compelled to. We have not only been loyal customers but we have also referred so much business to them. They did not cancel our account after 4 attempts to cancel, they claimed they emailed us a DocuSign email that was never received and continued to charge my account month after month until I demanded they delete my bank account information or I would report their fraudulent billing to my bank. They left us with such a sour taste in our mouth. They are great until YOU CANCEL, they will STEAL from you! They obviously have records of our calls and also show record that their system is not installed in our home any longer. They are so outdated and their customer service is horrible.

We canceled service before moving, made it clear that we were canceling our service and are continuing to be billed for service on our old home. On July 18th I called and canceled our security service. At that time the representative (Destiny - I believe) tried to sell a discount package which I declined but would contact them if we decided to get a system at our new residence. Shortly after moving on August 11th we received a $0.00 balance bill thinking this matter was closed. However, we subsequently received a bill for mid-August to mid-September on our house we no longer live in. Since that bill I have personally called to resolve this matter three times and my wife once. I was told we needed to fill out a form which was never offered to me.

I called Moni on April 26, 2017 to cancel security monitoring service as of May 31, 2017 due to an upcoming move out of state. I was offered a new program for our new residence which sounded nice but I wasn't going to make a commitment until I had a chance to speak with my husband and ascertain what was available locally once we moved into our new residence. Again Moni was contacted in mid-May to make sure our security service was being canceled as of May 31, 2017.

I had impact windows installed so they had to unhook my system. I immediately called MONI to set up an appointment to have them reconnect the system. Took two weeks to get someone out there and I had to take off an entire day just to have the tech show up and refuse to reconnect the system as he said he was supposed to come out and check a zone. He blamed it on the customer service rep then he left stating I should go with ADP. I am not under contract as I go month to month so I called four different times only to be kept on the phone by some slick talking "boiler room" customer service rep doing everything possible not to have me cancel.

After posting information about my mother's contract that I was trying to cancel due to her selling her house and moving to a senior facility, I heard from Theresa ** from the Customer Care Division of Moni. She was extremely pleasant and understanding. She promised to end the contract and not send my mother any more bills and end the telephone calls, too. Hopefully this will work in the next 30 days.

MONI purchased my contract from a different provider Network Solutions. My contract stated right in it that it was a NO RATE INCREASE contract. They first raised my rate in April of 2016, I called and they gave me a credit. Guess what, in May the rate went back up again. Wash, rinse repeat. In August 2016 I was done. Every time I called it took over an hour to get anything done. I always had to be transferred multiple time even when I started the conversation with "I NEED TO SPEAK TO A SUPERVISOR". I told them I wanted to cancel and they told me it had to be in writing. I immediately wrote a letter explaining the issues.

It looks like this situation is resolved. I spoke with Theresa who was very polite. Given the circumstances of how we were picked up as a customer locking us into this long term contract we were given a 75% discount of the remaining time on the contract. I paid off the remaining time on the contract and should no longer be billed for this security system. I should be receiving an email for closing this account soon. I am glad to see that they listened to my complaint here and responded.

This Co. is the WORST. I tried cancelling last year. I spoke w/ Marcus. Explained our alarm went off while we were out-of-state, & nobody came. The signs w/ CPI Security in our yard came back "Number no longer in service," when called. Marcus told me my 2-yr. contract was not up. I asked for his boss. He said, "I AM the boss," and you have to pay for at least another year. We are paying for something we can't use & were scammed to change from ADT in the first place. Horrible customer service & company. All these bad reviews are true! Class action suit should be filed! We are in TN & can't get acct # until Nov., but the name is John **, Port St. Lucie, FL.

Moni did contact me and fairly resolved this issue. I appreciate their quick response.

I have had MONI alarm system since May of 2016. My carbon monoxide detector started beeping failure Sept 2017. After checking it I seen that it expired Aug of 2016. 3 month after they installed it putting my family at risk. It was made in 2011 and not installed until 2016. This is the kind of equipment you get when with MONI alarms then they try to get you to pay to replace it. Had to argue to get it replaced without a charge. Now my SkyBell doorbell is not working and it's been about a year. No telling how old the doorbell was when they installed it. They refuse to replace it without me extending my contract or pay 300 dollars. So I do not recommend this business to anyone unless you want to keep getting charged.

We sold our home, relocating to a different state and don't currently have a home to transfer this service to. Their cancellation policy is ridiculous. They are requiring us to pay for the next 19 months for the alarm service even though we no longer live there! The new buyers aren't interested in the service either. I am beyond words. Paying for a service I won't be using for almost 2 years?!? Why isn't there just a flat cancellation fee like the other reputable alarm companies have? The relocation was out of my hands and I have no control over not being able to transfer this service.

I contracted with Moni (Monitronics) to install a wireless security system in 2012. I did not have a landline phone system when it was installed. The system seemed to work okay until about a year ago. It suddenly stopped transmitting and would not allow me to arm the system. I called the number on my screen for help. They told me my "landline" was no longer in service and without it my system was useless. When I told them it was wireless and attached to my cell number, they told me I was wrong! Their solution was to charge me to put in another wireless system until I called to cancel!! Then suddenly they wanted to make things work for me at no cost and thought that would fix a terrible relationship!

I've been trying to cancel my service for 3 weeks and keep getting a runaround. I call and they say they need to send me an email and reply to that. The email I got was a no-reply email and they wanted me to call again. I called and they said they would send an email and again I have not got an email. I called again, gave them my account number, my password, all my information and they say they still have to have it in writing and it takes 30 days. I had a 3-year contract which when I bought in they promised me only 2 years. They lied to me about that yet I fulfilled my contract and now they keep delaying to cancel. I will NEVER recommend this company and will tell everyone I know how terrible it is.

I cancelled their service July 2017 and they have continued to charge a credit card that was on file for auto pay. They have refused to stop charging my account, this is going to result in me canceling the credit card and getting a new one. Poor customer service.

The homeowner before me had MONI on the house so I had them come out to tell me what their estimates were. I had one other company to come out too but decided to stay with MONI in the end. MONI's customer service has been very good. When I had to call them and asked what the thing was on my lawn, the rep said those were broken glass sensors. I like that they always answer everything I needed. With MONI, I feel better at night because I know that if someone comes in, I will know. The only thing is I have a dog that's 80 lbs and I can't really arm the system when we're at home. I’d like to have that sensor redone but they have not come out to do that. The first gentleman that came out said he either has to move the sensor and turn it the other way so it doesn’t pick up the dog or put sensors on the windows. But other than that, it's been a satisfactory experience.

MONI is always there to see over my house whenever I'm traveling. The only thing is sometimes in the afternoons, I keep getting a weird noise like a "beep-beep" and I don't know if it was because of the bad weather. I called MONI two or three weeks ago for that and they said it means nothing. I'm satisfied with the service I'm getting, but I would like the rate to be less because of my situation as a citizen. I called last time and they said to sign a new contract so I could get a better rate, which I found unfair because I've been a customer for more than two years. I would love for the price to be cheaper because I started at $40 and now it's at $50. Nonetheless, MONI is good and I recommended them to my sister-in-law three weeks ago.

MONI didn't have the equipment to install it right the first time. They didn't bring enough glass breaks and then they charged me two installation trips because they had to come back. They gave me a credit and I called back because they started billing me incorrectly. I just gave up then just decided I'd pay the fees that they said were free even though I had to pay them and it's been fine since. I just figured it was a bait and switch kind of deal. It could have been better if the customer service team actually communicated with the people that were doing the installs, so that way they would come with a proper equipment at the first time and have a more reliable team, so you don't change your schedule to meet their needs when they don't even send someone.

On 9/8/17 the alarm stopped working. We were coming into the house with alarm activated but it wasn't going off. Now it wasn't just the front door. It is also the back door which we barely used. When I called of course I didn't have a warranty on my alarm equipment. But I was never told that I needed any warranties nor was I told this was my equipment. How are you doing your job monitoring me when the equipment isn't working? We just got this equipment less than a year and it is my fault? How would I know that the installer you sent shouldn't have installed recess sensors?

When I added a warranty policy on my home, MONI was offered along with it. It was a great deal and a big help and I took it. The reps have always been able to handle whatever I needed in a professional way and in a timely manner, and my interactions with them have been great. Since I had the MONI services, I've never felt uncomfortable in my home.

I have had Moni Security for over 10 years. It has never worked correctly. In the past few years I have had several false alarms, even when the darn thing isn't activated. It got so bad that I just told them to ignore my alarms. I admit I did not let a technician come to check on it because I wanted to get rid of the system and my home phone. I finally called to have the system removed. They were so persistent it was uncomfortable. My sister had an even worse experience ending her service. They were more than persistent with her. They were not rude with me just too much pressure to stay. I am waiting for the paperwork to cancel the service.

Our house was already monitored by MONI Security. Everything was already set up by the previous owners. It’s working and what was covered was well orchestrated. I’m very satisfied with MONI and I like what was done. We added a system to our garage area because we’re setting up an office for my husband. The contractors are working there now and I know what door they open because my cell phone can communicate to me everything that is going on. I like that service and if the contractors don’t close the door, I’ll let them know that they didn’t seal it before they lock up. I’m happy right now and I’ll look more into the camera services that MONI Security has once we move in.

We put in Moni after a burglary in March with the install done by Direct Protect. Since install we have had dozens of false alarms on sensors. The alarms go off in the middle of the night and during the day on different sensors when no one is home. Moni and Direct Protect are a joke and would not recommend them to anyone. We wanted to have a sense of security after our burglary and Moni has only frustrated us because we can't rely on the system. It has been a month since we were told the tech would contact us and fix the issues. Ridiculous...

The MONI reps were very helpful, friendly and courteous, and they seemed to care about the silly little problem that I had. We have our little sign out front and on the side so people haven't come by on our corner here and they haven't robbed us. We're grateful for that. MONI Security has been very good for us and we'd recommend them to anybody else who might be interested. Overall, look into what they're telling you and understand. If you don't understand, then ask again because it's a great system to have.

Moni's system was a bit more updated than other providers. It didn’t take them long to set the system up and they took time to explain to me how it works. I like the Skylark doorbell with the camera. I feel secure because I can see who comes to my door and I can answer from my phone. I was having a little problem with my system so I called their customer service. They told me what was going on and what needed to be done.

We recently sold our home and want to cancel our service until our new home is built. This company will cancel it if we pay the next 8 months, even though we don't live in this home anymore. They should give us the option to hold our account until the new home is built. We will not continue to carry service with a company that will not work with us. I am sure they would not want to pay 8 months for a service they are not receiving. I think there are other companies that will accommodate us better.

There was a guy from MONI who came over and offered us this security service provider and we took it. The installer did a good job. He just asked questions if he could drill a hole in the wall to go access the plug that was on the other side and I was okay with it since there was no plug access to where he can mount it. We now feel secured where we’re at. We’re in a mobile home park and it’s pretty well. My son and daughter-in-law always go in and out so having MONI is good for us. We just had one incident and didn't know what it was. The battery was saying low battery, and come to find out it got unplugged but other than that, everything has been good.

I went with Security Network when they offered me free equipment. MONI said they were the ones who put this installation in my house to begin with and it was time to change and upgrade it for no charge. I realized after a while that it might have been a ruse they used in the neighborhood to get into my system. I'm in a Leonora Home and the builder puts in a security system in every home they build. I also have them when I had ADT, so they automatically came with my security service.

I was pleased with the installer who came out. He was knowledgeable and answered any of the questions I had about the system. We feel safe now that their system has been installed and we've never had problems with it. Overall, we had an excellent experience with Moni.

My stepson recommended MONI. I've had it for less than a year now. Purchasing the system went very smoothly and my experience with MONI has been good so far. I’d recommend them.

We're doing fine with MONI. Their willingness to help's the most positive part of speaking with them. Then they just came in, did their job and left. Overall, I'm very satisfied with my experience with them.

I have been a faithful customer for 6 years until I actually needed something--2 extra key FOBs. Moni has been unwilling/unable to service their own security systems! I requested 2 new key FOBs 3 months ago. After over 8 service visits, all I have is 1 broken key FOB and my original, still working, one. Their inability to schedule techs (who arrive unprepared and without the proper equipment) over and over and over again is exhausting. Can you imagine taking off work that many times without any resolution to a simple issue? Their refusal to provide basic services causes me to question if they even care about customer service.

MONI’s security system is working okay so far. There is a delay when it's armed and disarmed but they said that's supposed to be like that. I'm not too comfortable with the equipment and I don't know how good of a quality it is 'cause I used to have ADT before in my other house and we never had any issues from the time that it was installed. With this one, I've had to make a few calls regarding equipment but customer service is excellent.

MONI Security came to our home and we got talked into it. The guy who came to install was nice. The gentleman from customer service I spoke with was very helpful, informative, polite, and I appreciated the service that he rendered me on the phone. He put forth an effort to help me resolve my concern at the time and it was a good interaction.

The guys at the store were the reason I chose MONI, plus it was cheaper than other service providers. The alarm system worked and it's been good so far, except for the false alarm. It has been a great experience overall.

I’ve been using MONI as my security service provider. What I have is the very basic and the cheapest system. It was an excellent price for the service offered. I've had ADT before and as long as it wasn't ADT, I didn't care. Phone installation was excellent. When I called the sales rep, they sent over a technician for the phone installation and the technician was absolutely super fabulous. They called when they were headed out. We had a prearranged time window for installation and he drove about 30 or 40 minutes away. Came here and did the installation, which is absolutely super, going through everything. We had to take out the old panel, put in a new panel box and all because it was analog on the telephone originally, and that's all they had. We upgraded a few things and went through it all.

I have never felt so assaulted as a customer! We recently sold our home and it will be some time before we buy another - I don't need the service for some time. Trying to cancel the contract and MONI wants the remainder of the contract paid - almost $3000.00!!! This is absolutely unheard of and has caused me to lose all confidence in their practices. Their services worked just fine for the time that we were customers, but now I feel MONI is trying to take advantage of us. I chatted with a Makayla in order to process the cancellation and she did her part in trying to keep me signed on - she was obviously doing her job. However she would not initially give me clear answers about what it would cost to cancel.

I received an automated call stating a low battery on one of my motion sensors. I checked the Moni website, which directed me to YouTube for a video of how to change the battery. This is the most poorly designed piece of equipment. You need to hold down 3 tabs and then try to wrestle it apart to access the battery. At best there is about 1/4" to try to grab onto, to pull it apart. Well, 3 broken fingernails and still wouldn't budge. Then I tried using a knife - still won't come apart. Now my choice is a service call with a fee for a new sensor (they can't just send a new one because it needs to be calibrated) or to find another provider. It shouldn't be this hard to replace a battery! Very poor design - now looking for other options because I refuse to pay for a service call!

We're very satisfied with MONI. We haven't been broken into so the sign out front is working. When I called them regarding my bill, I talked to a very nice gentleman. However, the app doesn't work 100%. Sometimes we have problems turning the system on and off from the app.

MONI’s system was able to get signals out in the area where I live and it’s been okay so far. Since installation, I feel more secure because I have continual security whereas I didn't have it before. I had one issue with a couple of doors that the system said it was open but they weren't, but it eventually went away. Also, the only time the alarm went off when we'd make a mistake and set it off.

I'm a business owner of a new business. All accounts and spending needs to be accounted for so I know how much money is needed to go as we don't have a padding yet. The first year in business was great with this company. The amount was locked in. I knew exactly how much was coming out and when. After my first year anniversary, I noticed that the price started to change a little bit. I didn't think anything of it until. I noticed that they increase started to double and they increased in frequency too.

This has got to be one of the worst contracts in the world. Not only do they try and lock you in for 5 years, they also want a 30 day notice... To cancel after said contract. How much more money can they suck out of people??? Glad that contract is over.

I’m satisfied with MONI's service, but I'm not satisfied with what happened. There were some weird characters that were coming out on the monitor. MONI tried to fix it, but they asked me to reboot by taking off the battery and then unplugging it in the wall. When I was about to install the battery, it was just too much and I couldn’t do it. This is a different kind of battery. So, I gave up. I thought of having somebody to come in here and MONI is trying to help me. They’re sending a technician next week. At first, they were charging me a little bit. I told them it was a little bit too much and then they lowered down the price for the payment of the dispatch. So, I’m okay right now. So far, it’s good.

Moni is the actual monitoring entity and CRS is the company that we deal with, and it’s a seamless interaction. The Moni touch pads are better and easier to use than what we had with our previous alarm company. One of the reasons we went to the local company was that they charge very little. When we were first getting everything organized and settled in, when you change things there’s always something that works too efficiently or not all. We had some problems with a doorbell camera and the CRS people at our level were extremely attentive about getting it fixed. There were these different steps to go through because it was a very complex issue and at the end of the day, it was really fair that the same man came out several times before the problem was fixed all the way. But it wasn’t his fault because the people that he contacted at tech support told him what he should do next.

We moved into our area and one of the neighbors recommended MONI Security. We've been satisfied with our experience with them. The service is good and I would recommend them. However, I'm not satisfied with the way that when we set the system for the night, it keeps going off. It doesn't go off, per se but it just keeps beeping. Then, in the morning when my husband disarms it, it wakes me up because it's not silent. We had somebody come out here and they said that's the way it is. But I don't understand it because Sam is sleeping, my husband comes home afterwards, he puts the alarm on and it'll wake me up because it keeps beeping until he sets it. I never heard of an alarm system doing that. The man that was out here didn't seem to know that. Our experience with their sales person has been good but I don't think they know about the beeping. I don't see why they can't do something about that.

MONI offered more of what I wanted so I chose them over others. Mine included the smoke detector and a medical alert device. The technician who set it up was very good. He’s a very pleasant young man and showed me how to work it and left. And then, I set off the smoke detector and I went down to the numeric pad and punched in the code and the alarm went off. I then tried to pick up the phone to call MONI and tell them it was a false alarm. The phone was occupied. By the time I got through to them, the fire department was here. So, I called MONI and they told me to use my cellphone the next time that happens. And that happened again. I used a cellphone and I called MONI to tell them it was a false alarm then they notified the fire department. I know what I was doing when I set off the smoke detector so I'm just not doing that anymore.

MONI allowed me to finance the system, but I've talked to their customer service team several times and they were negative experiences. The people were okay however MONI repaired my system under warranty once and the exact same problem cropped up a couple of weeks later, but they billed me an additional $50 for the service call and I didn't think that was right.

In April of 2016, I cancelled my account with Moni by complying with their cancellation policy and sent them a letter. I noticed that my credit card had charged every month even though I clearly cancelled my account. I called the company and was told that I had sent them a "bad letter" cancelling my account. I confirmed that my account had been INACTIVE since April of 2016. I spoke with a customer service person, Steve (he refused to give me his last name or company ID number), and he told me that the fees they billed to my account were $856.00. I asked him why they were charging an inactive account. He had no answer. He told me he could refund my account $275.00 but if I didn't take it right then, it would be lower. I told Steve, "No deal." He then told me that he would refund me $106.00 dollars. He said that I should have taken his first "refund" offer.

I was absolutely pleased with the service that Moni Security provided when they came to our home. Their staff is friendly and knowledgeable. Also, the package they offer and their price made us decide to use them over other security providers. The MONI security system definitely gives us that peace of mind because it responded when we had break-in within two weeks since we got it. My family feels that sense of security and I'm totally satisfied with MONI Security.

Moni did reach out to me, and wanted to make sure I felt satisfied with their product. I learned that they don't deal with the original company that set up my install and account any longer. The most professional technician showed up at my house, and installed more quality upgrades to my system. He was very friendly, thoroughly tested and went over my system with me, and fixed the problem I was having. I feel that I now have a quality system! The customer care associate made sure I was satisfied with the sales end of the deal as well. This is one of the most humbling experiences I have ever had with a product. Thank you Moni!

Since I had my phone fixed, MONI has been fine. It was a builder install and the whole problem stemmed when I changed to XFINITY phone service, which ran through my Wi-Fi. It took me six years to discover that the alerts were not coming through MONI’s office and I didn’t have a security system. And so, when that was discovered, they said I needed a cell adapter. And they came out and put that in. So, we’re good now. I was very happy with their customer service. They understood the issue and solved it. The only thing I’ve thought about wanting is a smoke detector attached to it. But MONI is responsive and I had a very good experience.

I live by myself most of the time so it makes me feel better having MONI Security installed at home. Customer service would give me a call and we always get everything straightened out. Overall, I was very pleased with them.

My brother recently passed away and I've been watching his house. He had MONI as his security service provider and he already had the security system up and running. I had his MONI service turned over to my name and I've been paying for it. My interactions with the customer service team and my experiences with MONI overall were good.

I talked to MONI Security's support tech over the weekend because when power goes out, my system gets all spastic and it randomly beeps. It’s something that happens to the system and it's happened before. They came quick and everyone I talked to was amazing. Also, they came to my house a year ago since they were switching from one type of network to another. They were wonderful. Additionally, MONI Security has gotten better. Before, I couldn't update my credit card online myself when it expired, so I ended up calling in. Now I don’t have to call in and it’s all self-serve on the website.

I wanted to do wireless and MONI Security offered a good deal on the system at that time. It was just a few dollars more than the company I used for years. MONI's customer service team has been helpful, and the representative who came out when they installed the system was nice. So far, everything’s been okay.

I met some people who had done business with MONI and they're a reputable company so I got their security service. They were thorough with their installation of the motion detectors on our front and back door. I've talked to their customer service several times for different issues such as low battery on an alarm, alarms going off during device cleaning, and false alarms. Also, they call me over their system if there is any problem and they've been very helpful to replace the batteries in the units. One has to go to a specialty battery store to get such batteries because they are not normal batteries one can just buy in a drugstore.

I had bought a new truck and some kids tried breaking in, and so I decided to put up camera to protect the house. I called around multiple security companies but they didn’t have cameras they would install. They kept telling me to buy and install them myself. The biggest selling point for me is the cameras that are wrapped up in the same deal as the security system, and when MONI Security offered cameras that they can wire themselves, I went with them.

I put in the original system when I built the house and when I decided to have it monitored, I went looking. When I first called MONI Security and I decided on going with this system and the monitoring, everything about it has been good. When an alarm went off and I couldn’t figure out what was wrong, I talked to the technical support team and it was an excellent experience. My wife had the alarm go off on her the other day and she didn’t even know it was on and forgot how to turn it off. MONI was immediately right there on the phone. I have no complaints.

Avoid this company at all costs! VERY LITTLE interest in your protection!! I have never dealt with a more dishonest company and cringe to think that I left my family Security in their hands for several years. Every time I had tried to call them for phone support, billing issues, system updates, or contract cancellation I had been disconnected and I mean every time. Only one time (and this was just last week) did I ever get a return phone call. I updated my system information with new phone numbers two and a half years ago and again last week. As of today they still not had not been entered correctly.

The issue was resolved by a very kind customer rep named Theresa. I was credited the 6 months I was double billed. I'm satisfied with the response from Theresa, but disappointed in the service and response I received initially.

Moni had a representative come to our door a couple of years ago and we decided to switch that day. My husband and I went through different packages they offered and I was really impressed with the system knowing that it can run over the cellphone network. Our previous one was landline only that did the job but seemed a little outdated. MONI sent someone to install that day as well which we normally have wait for other providers.

We had some issues in the neighborhood and one of our neighbors got himself fully covered with MONI. Another lady across the street from me also went with MONI. So, I also went with MONI as well and have had them for about 8 months now. The guys were great, very efficient and timely. They put the system where we wanted it and showed us what to do. It was fabulous and I was really impressed. Both the salespeople and the installers were professional and they did not try to get us into equipment we didn't need. They showed us what would work for us, what we needed and what would be efficient, and we really appreciated that.

Quite some time ago, we weren’t happy with the security service provider we had. We then got MONI because we liked the product that was shown to us. I spoke with a customer service rep yesterday because we were getting a code regarding our smoke detector in the hallway. I’m not really knowledgeable about our alarm system and my partner normally takes care of it. We got the battery changed out and everything’s working now but we’re thinking about getting a security camera system. There have been things going on in the neighborhood of late that was not a problem at one time. I would like to have a video outside the house to monitor if anything occurs.

We have had the service for less than 2 years and have had nothing but issues: Price was supposed to be locked for 5 years, at the one year mark they increased our fee - made me send them a copy of the contract they provided to us in order to adjust our price. It was a runaround for several days until it was adjusted and I was told I may have to do that every year at the annual mark. Then why tell me I have a locked priced?

MONI had the best deal going around the neighborhood so we got their services. I have spoken with their customer service team for reprogramming my cameras and some other technical help with my alarm system and everything got taken care of. My family feels secure when it's engaged and everything’s good.