Brinks Home Security™ Reviews

I've had my home security system since 2010 when it was Guardian, at some point Brinks took over. I've never once called, contacted or spoken to anyone at Brinks and decided to call and I suddenly I have a 5 year contract with them they are saying I signed. I could tell by the lack of professionalism and knowledge from the phone call to them that this was very fishy. I NEVER signed or agreed to any contract. I've paid them every month with autopay and now this. I am going to fight this to the end. I feel robbed.

I've had all positive interactions with Brinks' reps. They walked us through our options and my husband got everything set up. He did the self-installation and we've been happy with the system thus far. We use it a lot and we've found that the cost and quality are in line with the other options we looked at.

I have Brinks at work and I never had a problem with the alarm system. The system has been in there for seven years now. It's a good system and I decided to put it over in the house as well. It's been there going two months now. When it went off by accident, I disarmed it fast and there were no phone calls from Brinks. With the system in place, I feel secure whenever I'm out and at home.

Paid $60 a month for complete coverage however when I experienced an events the services failed every time. I had a fire alarm scare that my security system did not notify anyone only to find out the fire Alarm monitor they installed was faulty and did not work! I had someone banging on my door and shining flashlights in my windows at night and my cameras didn’t capture ANY of it and to make it worse they wouldn’t even connect so I couldn’t even see who they were to describe them to the police. Called to complain and they told me I would have pay to have someone come out to troubleshoot the problem or sign another 2 year contract to waive the fee and get one out of my 3 cameras replaced?! Refused to let me out of my contract that only has 5 months left without paying hundreds of dollars despite the fact that half of my equipment is working.

Updated on 05/21/2019: I have written several reviews on multiple websites regarding Brinks and their tech support and customer service. Saying they are extremely poor does not begin to tell the severity of their incompetence and lack of integrity. I did get a few responses from Brinks, but it is far too little too late. The system is fixed now, no thanks to Brinks. It cost me $400 which Brinks has declined to reimburse me for even though it was clearly their fault.

I have a cabin that is pretty secluded in the woods and it was broken into. So, I needed a security system. I don't have Wi-Fi out there, so I had to do it on a cellular signal. And Brinks had the best system for what I needed. I've talked to a few folks over there while I was setting up my security system. It is one of those things where if there is a break in, the alarm will let me know when it happened. But it is not gonna catch anything because it is so far out there that they could clear out the entire house by the time the police got out there. So, I'm not really gonna catch anybody in the act, but it will at least let me know that it was broken into. Everything has been going pretty well so far. I'd recommend Brinks to friends.

I signed a contract with Monitronics in 2012 which expired in 2017. So I was on month to month. However, June 2018 it changed to Brinks. I tried to cancel in June 2018. The person at Brinks told me it would be good to put on hold for 6 months. Brinks would call me to see if I wanted their service at my new house. I told them to call on my cell phone not landline. Brinks called me November 10, 2018 about alarm going off. I informed them I did not live there. They told me to call on Monday. I did call. Was on hold. Got off the phone. I did not call back. They told me I was suppose to call and continue or cancel my service contract. I do not have a contract that is valid with Brinks. Brinks being electronically taking $40.13 from my checking account. I never got an email telling me they were doing this until late April 2019.

I initially signed up with NorthStar. The sales guy was very nice, we had just purchased the home and he was a door to door person. Everything was going fine, no rate changes, no equipment issues. Then I received a mailer stating that they were purchased by Monitronics. Nothing changed, I was able to continue using my system, mobile app, etc. Once Monitronics turned into Brinks, I have been very unhappy.

I was a customer with Monitronics before they were bought up by Brinks. Monitronics had great customer service and after work hours when I needed to call. Everything seemed fine with Brinks after they took over except that I cannot cancel my account. It is so frustrating. I moved out over a month ago and still haven't been able to cancel my services. They are supposed to send an email to you once you tell them you want to cancel and you have to go through some DocuSign procedures. Well, I never got that email, even after the 48 hours, even after calling back 3 more times.

They will waste as much of your time as possible to try and deter you from canceling. This includes aggressive tactics and few times transferring me to either the wrong department or just hanging up on me. After 1 hour and 42 minutes I was finally told they would send me an email within 2 days and service can be canceled after 30 days. Not sure they will even show up. This company has obviously taken the hurdles to cancel and raised them too high. I get it, you have to try to redirect the customer but they will end up with a class action lawsuit or action from the Attorney General. That is where I'm going to complain since I haven't had much luck finding a place to leave a bad review, they have blocked most of those. Stay FAR AWAY, this industry is changing overnight with cheaper better technology companies and Brinks is getting dirty trying to hold on. Disappointed Customer. Marcus

We had an issue with our other security system before we could go through with Brinks, and Mackenzie would check up on me. She wasn’t pushy at all. She would just call and check in. She really helped me get things rolling once we got everything situated. We did the installation ourselves and it was pretty simple to work with the equipment. The response time with Brinks is amazing compared to what we had. We’re very impressed with that, so I would definitely say that we feel safer.

In 2001 we inherited a large amount of 1800s antique furniture and glass. We decided we should get a security system so we contacted ADT here in Denver 2002. Seems every 30 months or so someone would knock on the door to do an upgrade on the system. When they leave we now have a new company provider. We certainly thought this was weird and didn't understand why this was the way they do business. This would be the story over and over and over but I just sat there blindly and followed along time after time. We thought we should have a security system. When we retired we knew we would be gone for weeks at a time so keeping the system seemed a no brainer.

We had Brinks Home service at two houses. Last fall, we decided to stop monitoring one of the houses. I called their customer service and then I filled out a form requesting to remove one house from the account. The charges continued. I made another call and filled out another form. No result. They still continue charging me for both house. I've called them again and again. No reaction. Any advice? What should I do? By the way, the service is terrible. False alarms all the time. It's hard to reach them. Both technical service and customer service do not work on the weekends. Is this company a scam? I do not know, though, how to get rid of them.

My neighbors had Brinks in their storage building and I ended up getting it for mine as well since my provider at home wouldn’t do the storage building without any WiFi or a landline. Brinks sent us the system through the mail and then we put it up ourselves, which was easy. I’ve got sensors and the motion sensors, and everything’s working well. I like it. We arm and disarm it using its smartphone feature, and it’s also very convenient and accessible especially for my dad who’s a little older.

Signed a contract with a door to door salesman in Oct of 2015. I was told the fee was a flat 59.99 per month but the contract's fine print allows the price to be raised at any time to any amount they choose. I moved in June of 2018. I was given the runaround and told to call different numbers for moving services. I removed the whole alarm myself from my old house because I didn't know what to do and didn't want to get charged for it and it's been sitting in a drawer at my new house since.

The people at Brinks got back to me very quickly. When I had questions, they'd call back very quickly. Someone was always there to answer the phone and was very helpful when they did. When I did the installation, we had to move things around and make spacers for it because we have a different sized door jamb than the normal one. And that would be something that should be included in the kit. It did have a mount, but it wasn't a tall enough mount for our size of door jamb. But the directions were pretty clear and straightforward.

Brinks worked with Nest, so I called them and they helped me size out a system, and I ordered it. I did all the installation myself and I just need to reposition something because it keeps picking up my dog and setting off the system. The system has very good quality, but Brinks could include the ability to have an alarm set at a time, and deactivate at a time that you can set on like a timer.

I was using a local provider, Monitronics, and then Brinks bought them. I have four systems. With the interface that was bought from Monitronics, the touchscreen usually needs maintenance but I don't think Brink's technical customer service is the most effective. On the other hand, they offer a simple product. I think the Nest Secure that I used on the new property was the most user-friendly. You really don't need a lot of sensors for windows and doors. You really just need the motion. But if you buy a bunch of motion sensors in specific locations like the hallways, the living room and stuff like that, where an intruder would have to pass, it's more cost effective to get the Nest Secure.

Problems with my alarm numerous times in the past 6 months. Replaced battery twice. Little support. Foreign language support. Requested technician for a service call on Saturday (my only day off). Was told they do not provide service on Saturday. Called on Sunday to resolve panel problems and message was they are closed on Sunday. I want an alarm company to be available 24/7, don't you? Cancelling service and will change companies that can do the job.

Had live watch. Got bought out by Brinks. Canceled after deciding to move. Was on one phone trying to cancel for 45 minutes. Picked up a second phone. Was on hold for thirty five minutes. Finally got to talk to someone on the second call phone. Told them. I was moving. Wanted to cancel. Asked them if they wanted the equipment back. They said no. They kept billing my credit card. I put a stop to that. Now they call me 6 times a day wanting two more months payments. They told me I didn’t cancel properly and I didn’t have my proper paperwork. I’ve talked to several people. They always put me on hold. I told them I want a copy of all my recorded conversations for my harassment suit. I think six phone calls a day is harassment, sometimes they hang up on me. Why do they do this?

We’ve been to a new home and decided I needed a home security system. The customer service reps at Brinks Home Security were great, but the sales reps were a little confusing based on the packages and how everything was packaged up. I had some difficulty connecting the translator to my existing home system, so I ended up reordering all the sensors. The pricing was also a little confusing because it was one price initially, then it was another. And in processing my return, I had to send a couple of things back, but that could probably use a bit of an improvement seeing with the timing. The associate got a FedEx label and gave me the detail. There were multiple FedEx labels aligning which one goes to what products. Other than that, my experience was great. Everything got taken care of, eventually. I had multiple calls from the sales to make sure I got the right product at the right price.

My grandmother originally signed up for Moni back in 2015 I believe. She was under the impression that it was a 3 year contract, looks like it was a 5 year contract. When she has called to ask questions she was treated HORRIBLY, told that she was being demanding and to calm down. My grandmother has been a businesswoman for over 60 years and never talks rudely to ANYONE but felt very dismissed when she asked about cancellation policies.

My most recent issue was trying to get outdoor security cameras reconnected to my wireless network. I followed the instructions, but the process failed. I ultimately called customer service. The first agent had me repeat the process multiple times. This involved climbing up and down ladders around my house while on the phone. Ultimately, I was put on hold for nearly 20 minutes before being kicked back into the call queue and have a new agent take the call and wanting to start the process all over again. I was again put on hold. I sat on hold for over 40 minutes. The call was then disconnected.

The Brinks salesperson was nice and the people that I talked to in support, before I purchased, were informative and cordial. They knew what they were talking about and they convinced me. I went with Brinks because of the system’s ease of installation and how easy it is to add the different components and take them away if I need to. We're using a Nest system and it is very self-explanatory, I can't make a mistake. We've not had a false alarm yet too.

The house that we moved into had Brinks Home Security. We stayed with Brinks as their equipment looked better and it was a lot quite better than Frontpoint which we had before. I also like their equipment and the touchscreen panel. The quality of their system is good and it is easy to use. I use the smartphone features too. It is kinda cool that I can look at the cameras and talk to my family while I'm at work. When I spoke with the customer service rep, she walked me through the setting up of the panel and switching everything out. It was simple to switch it into our name. And the rep was really patient with me because I was a bit frustrated. I couldn't figure something out. She stayed professional the whole time. Since having Brinks in my home, I know we are safe and it is convenient.

I just signed up for the service 2 days ago! I repeat 2 DAYS ago! The cameras are not working. I asked them if I can get out of the contract if I need to and they said I'd have to pay what was owed on the remaining 36 months. I gave a scenario of financial hardship etc... and they said it does not matter... RIP OFF! Do NOT sign a contract that you cannot terminate with just cause. This speaks volumes about whether or not a company care at all about the customers. I am not happy at all!

I have had Monitronics then Brinks since 2013. I just sold my home and will be moving to the woods, building a retirement home totally off grid. We have no electricity at all. Called to cancel Brinks and was told we couldn’t unless we pay 32 months at 42.87. We were told I verbally agreed to an extension on our contract in 2018 and it’s binding. I would keep them if I was able to use the service but I can’t. Customer service was very rude when I explained I did not remember the verbal and asked for a transcript of the conversation. I was told the Brinks home office is in Texas and their verbal agreements are binding and it doesn’t matter that I live in Nevada. Worst experience and I was going to recommend them to my home buyer. Not now. This has been a nightmare with threats made to my husband about paying up.

I've been with this company for about a year or so. We have had multiple issues with 1 window sensor. The last person we spoke with said we had to buy a new one for 30.00. If the equipment was old or if we damaged it I would understand the need for buying a upgraded new one. But to simply replace it? Your product is less than 2 years old and keeps failing. I spend 45.00 a month for your service. That is unacceptable to me. We didn't damage the sensor. It should be up to you Brinks to make this right and send us a new sensor. Did I mention that the call was dropped when I asked why I would be charged for a replacement that we did not damage? I will switch back to ADT as soon as possible.

One of my friends has Brinks Home Security and he recommended them. The representatives from Brinks are very good and professional and I didn’t have problems with them. The customer service rep handled my situation very well. My experience during the installation was also really good. The system I have is the one that you put yourself. It was easy to install and it was mostly on the app. I just followed the steps. The features that are offered in the system and the quality of the Brinks equipment, and the overall functionality and performance of the system are all good also. Having the system in my store gives me a sense of security.

As new homeowners, we got a lot of solicitors, one of which was Moni Home Security (which has since fallen under Brinks Home Security). It was NEVER EVER EVER discussed with us that we were signing up for a 5-year contract. EVER. We weren't even given any paperwork regarding a "contract" and as first-time homeowners, we weren't even aware that these types of arrangements were contract based. Now we are moving and we went to cancel the service and were told that we would have to pay the remaining 44 months on our contract. What??? We didn't even know we had a contract! We are livid! The salesman took advantage of us and now we are left paying the price. Not to mention, their equipment fails regularly.

I purchased a home security system for our business. It is in my office and I just wanted to monitor. I used ADT before, but Brinks Home Security is plug and play, which I like. The customer service at Brinks was much better and the interaction with the sales rep, Brandon, that we originally dealt with was fantastic and informative. We did a couple of calls and I was happy. I like the features offered in our system. It’s got motion, the key fobs are great, and the panel is good. I could put it in any room. Meanwhile, ADT was affixed to the wall.

Long, but worth the read!! I moved in with my Grandpa who had Honeywell about 10 years ago & Brinks would be the new security system to install. I got to keep all of my old sensors & they sent me a touch screen keypad. The sales guy I originally spoke with rushed me on the phone into filling out paperwork & signing, needless to say I had NO IDEA I was signing a 3 year contract. So not only did he take advantage of my vulnerable state because I told him the reason I was getting this system was because my Grandpa had passed away & I wanted to feel more safe, he told me "Here just sign the attachment I'm sending you via email. It just summarizes everything we talked about today, then I will transfer you over to someone who can help you set up your system."

My experience with Brinks is not a particularly pleasant one at all. I own a jewelry store so I am definitely in need of a security system and since the previous building owners had Brinks, we reached out to them. I called them, asked for the system and told them what I needed. They said it was fine. I gave them a card to charge and they said that it went through and that they would send me the package. I asked if they could overnight it because I was getting some expensive items then and I didn’t have a security system. They said it would probably be okay and that the worst case would be a two-day mail. That was fine.

The system of Brinks Home Security was already installed in our property, so they were our first call. They gave us good service and good pricing, so we gave them a shot. The reps that we interacted with have all been very helpful. But we had trouble activating the monitoring system provided by Brinks, although that was not their fault. The Nest system device was working fine, but the company that manufactured the device was having an outage. We were never able to activate the monitoring system and we ended up cancelling the service a few weeks later. Nonetheless, we're satisfied with Brinks.

I have Brinks for my home and it is good that is why I also use it for my business. I got the security system to protect my store. And when I was getting it set up for my business, my interactions with the representatives went through very smoothly. The equipment came to my house very quickly. However, Brinks is a bit expensive. Other companies offer the equipment free, but Brinks didn't offer that at all. I had to pay out of pocket. I did the installation by myself, but I had the technician on the phone, and they helped me with that. It was very simple and it took about three hours to set everything up and get it running. I've had the system for a couple of months and so far, there has been no problem.

I signed up with Monitronics security last year and was told by the salesman that when I let him pull my credit report that the service was not a contract. That it was just to see where we fell into and that if we needed to cancel in a year, we could. Fast forward a year later and I call and make my past due balance and a guy named Louis in my state tells me to make my last payment and to call and talk to retention to get my service cancelled. So I call and I talk to customer service and being told that I have to pay 1703.04 to cancel out my contract that I wasn't supposed to have and then I speak to her manager and told the same thing asked to speak to retention then was told I couldn't, then she finally transferred me over and I speak to retention.

My husband and I chose Brinks because of the promotion they offered at the time the sales person was in the neighborhood. We purchase new home and as far as being notified of an alarm they were very good. My husband has been ill for almost a year and fell behind on his payments and I was unaware of this until I opened mail from the post office. I called to address the situation and was informed that he had to pay half of the amount due. From that day to this day I have yet to get anyone on the phone again to make a payment, but they informed me that if the payment wasn’t made by 1201 am Sunday our services with Brinks will no longer be valid.

I paid for Brinks to come out to do my system installation and it wasn't installed correctly. It's still not fully installed. A technician was supposed to come back yesterday but he didn’t show up. Now, I have to arm my system "away" because the sensors are not working. My doors are armed but my none of my inside sensors are armed. If somebody comes in through the window then they’re okay unless they open a door. I have storm doors. If you get in, you might say, “Oh, maybe they didn’t put the deadbolt on the door,” and attempt to open the door. The alarm would then go off.

My mother's home had Brinks because she was elderly and lived alone. She passed away three years ago and I bought the house. It still had Brinks in it and we decided to keep it. I am Rick's assistant and at the time, I was still spending time with him. When he went into the hospital and was needing someone to stay with him, I told him about Brinks and how my mother felt secure living by herself with a little button and how it would take the place of somebody living with you. The price was also better than ADT, which really helped him decide on what he wanted. The overall functionality and performance of the system at his house is fine, but the one at my house is not. My fire alarm keeps going off, so we just disconnected it. For our fire protection, we are not protected right now because we can't connect it and my husband he needs to make that call and make arrangements with Brinks.

They will simply not fix your billing to agreed upon terms. My billing has been inaccurate since November and I constantly have to call to get it corrected. I’m tired of calling. Use ADT or another company.

I called Brinks today to change my monthly payment method. Before I called I saw an email from yesterday from Brinks with a promotion for $14.00 a month monitoring and a free doorbell camera. Since I pay $42.21 a month I thought I would at least ask why such a difference in price? Whitney, the customer service rep said that sale is over but she can give me two months’ credit and $29.00 per month after for the rest of my contract ending in 2021. To my surprise, I did not know I signed a contract I told her. She said yes I did and she can email it to me and she did.

We live in a really nice area and we wanted some extra security because we have a lot of expensive stuff in the house. I like Nest product and I have Nest product with Brinks. Also, my husband have good things about Brinks because he said that Brinks do security for the bars and restaurant so it’s reliable. Then during the purchase of the system, I really enjoyed experience. The representatives were really professional and always on top of things. They explained everything in an excellent manner and were able to take care of my questions. They were very patient too. Then, the guy who did the installation was helpful, really polite, professional, and patient. I have two dogs and he was really calm and played with my dogs, and tried to get things done in the same time and be on top of things, and tried to ask also if there was anything that he can do to accommodate my needs.

Brinks Home Security is a known name and has been around for a very long time. Their representatives were helpful and nobody rushed. Everybody made sure that we understood and we were taken care of throughout the full process. Everybody knew the ins and outs about their job and the product. The most positive part of the consultation was the reassurance in their equipment and how they explained everything in detail.

I was with Alarm.com and Brinks bought it. I needed to cancel the service before the current month was over and already paid for. After cancel they started harassing me about extra payment for 1 month, saying it's their policy to charge for extra 30 days. I demanded a final bill and the customer care representative was very rude and said she cannot send any bill until I pay for extra month. Horrible customer care and they will not cancel your service easily and keep demanding money.

I used to have ADT before and they are good, but they're really expensive. So, looking for a feature for value, we went with Brinks. The Brinks reps were able to answer all my questions and address all of my concerns. Their service is also good and they were able to send stuff out. They helped me get my environment set up and working. Even though I did the install myself, they tested all the alarms and stuff to make sure everything works.

So far this has been the worst customer service I have ever experienced. I began as a customer of LiveWatch and received a package deal of window sensors, the alarm system, motion sensors and a camera for a great deal in Feb 2018 and opted into monitoring and video monitoring as well. A few months later I received an e-mail that Brinks took over LiveWatch so my monitoring would switch to them but not to expect a change in service.

I compared several security systems by reading online and watching videos about people's experiences with different systems and Brinks was the best way to go. It was great dealing with their reps. The communication was great and everybody has been really nice. The reps were able to answer any questions that my husband and I had and they made everything nice and easy. I did the installation myself and it was super easy. The features that are offered with our service are great and I'm very happy with them. We've used the smart phone features and these are great too. Since having Brinks in our home, we definitely feel a lot more secure.

We are a military family retiring from the State of Hawaii, moving to Florida. When I contacted Customer Service to cancel my services I was informed I agreed to a 60 month contract a few months back. I called in several months ago to cancel my services, but the sales agent convinced me he was able to help me out by lowering our monthly service fee. I was not aware I was agreeing to a 60 month contract at that time.

Brinks provided the Nest alarm so we went with them. They did a good job in helping me. Their service was efficient and overall, the system is doing well. It always feels good to have an alarm system. So far, so good.

Northstar installed a skybell camera doorbell, a Honeywell thermostat with a Honeywell alarm pad. Northstar changed to Monitronics and the system and service is horrible. Several months ago the doorbell malfunctioned and rang for 3 days straight before someone came out to install a working one. The keypad has never worked and since the initial installation the time on the keypad has never displayed the correct time.

I have never written an online review before, but I feel I need to do so based on my recent experience. After break-ins in my neighborhood, I decided to upgrade my service. I tried to chat with Brinks (my current provider), but no one ever responded. So I found another solution. I called to cancel my service and was told I had more months on a contract. I didn't think that was right, but I told the agent I wanted to pay the balance in full He said he would charge my credit card something like $118. The charge never hit my card, and the next month a regular payment was deducted. So I called again and this time paid something like $86 to pay in full. I also turned off auto-pay to ensure I wasn't charged another monthly fee.

A family member was happy with Brinks, and so we decided to go over to Brinks. The customer service and the features offered with my service are good. And we did the self-install.

Signing up with Brinks was quick and easy. I closed my account a week ago. It was like pulling teeth just to get through the process with them. I was transferred four or five times per phone call, and I had to call back three or four times. It was about an hour worth of being on the phone just to get an account canceled.

I purchased a home security system for home security when I’m not here. Brinks' reps were very polite and knowledgeable of the product. The pricing was good, too. The installers set the system up for an hour and a half. They showed me everything and made it easy for me to understand. I have two security cameras and they show well, and the doorbell camera works good, too. Since having the Brinks' system, I can leave my house without worrying now.

I am incredibly unhappy with Brinks. I originally signed up with Monitronics and found them to be great. Now that Brinks bought the company name/ company I am not a happy customer. Their customer service is very questionable and at times rude. I am having an issue with some of my equipment and they can't figure out what is wrong with it, so I have to pay to have someone come fix their faulty system. When I asked if I could lower our bill a little they said no because I am under contract. So shady! They think I'm stuck with their crappy company so why help us out by lowering our bill at all. I will be counting down the days until we can part from them once and for all! My suggestion would be to use a different company. ADT is one of the best ones.

We had a different security system that was not working and we switched over when we found Brinks Home Security online. We also tried to go through ADT but they didn’t have the updated panel that we wanted. Brinks' Customer service has been great, but we didn’t have much luck getting the system installed the first time. It was not a good situation. We were told some things that were not true. Plus, the guy who came said that he didn’t wanna be here all day and didn’t wanna install the camera. We had to wait an extra week and a half to get the cameras installed.

I love my Brinks equipment. We got Brinks in my house when we moved in and they're great.

1. Invasion of privacy by setting off the alarm and listening in on what was happening in my home!

I like Brinks. I've had them at home for two years and then I opened up a business so I wanted the company there as well. When looking at the cost in relation to the quality of the system, I'm also happy with that. The techs came out to install the equipment but they told me that because it's a home security system, I'm only gonna have 1,000 video clips. So I was kinda disappointed with that. Why was it then that when I asked if they did business, they told me yes?

At first the monitoring service was good. After a few years with them they never called me during a false alarm no matter how long it was going off. I switched to Ring and cancelled my service with Brinks and they charged me an extra month of monitoring because they say it takes a month for the cancellation to be processed. What computer system takes a month to process? It's just a way to charge someone for another month for a service they don't want. I would never recommend this company to anyone but if you decide to purchase a Brinks security system make sure you cause a false alarm once a month or so to make sure they are actually doing their job.

I have had an alarm system for about 7 years now. Somehow Brinks ended up with my contract. The only way I know it was Brinks was because they continued to take my money out. And the price mysteriously went up by a couple of dollars every once and awhile. They never tried to engage me as a customer or tell me what was going on until I cancelled to go with another company. Then all of the sudden I have gotten several phone calls and emails about why I am leaving. 30 days to cancel? It doesn't take that long to stop my account. It is just someone wanting more money because I didn't call right away to cancel. Meanwhile, if I miss an email about cancelling they threaten to not cancel you. Don't start with them.... You will never get out. And their customer service desk does nothing to help or have a supervisor you can talk with to see what they can do to help you resolve the problem.

I had originally gone through Alarm.com for service on an existing alarm system. The Alarm.com rep installed a new touch panel but installed no additional equipment, and a year and half later I closed my business. In the meantime Brinks had taken over the account. For that $100 touch panel that had been installed by Alarm.com, Brinks said I would have to pay the entire remainder of the contract- over $500. (I had already paid about $800 by this point for the $100 touch panel.) I realize that I received a monitoring service included in that $800, but for the remaining 17 months of the contract in which I was no longer in the building, there was no monitoring service, so really it was totally free money for Brinks, since the equipment had long before been paid for, and then for 17 months no monitoring.

Before I write this review, I want to list a small portion of my contract. "Initial Term: 12 Months Initial Term End Date: 07/29/19. This Agreement shall continue for the Initial Term unless earlier terminated pursuant to the provisions hereof, and shall thereafter automatically renew for the Renewal Term unless cancelled by either party at least thirty (30) days before the end of the then-current term. Except as provided for in this Section, Customer may cancel this Agreement by calling BHS at least thirty (30) days before the end of the then-current term and completing BHS’s then-current cancellation procedures. If cancelled, this Agreement ends on the last day of the then-current term"

I have a Brinks security system in my old home I just sold on March 20th 2019. Monitronics was sold to Brinks. My premium went up after went up. I called them and said I could not afford the rate hike. They don't give gov't discounts or military. The lady said, "I can lower your payment" because I always paid on time. Did not say the contract would be extended out if the new homeowner does not want a security system. We moved and I can get a cheaper system from another companies. Brinks kept telling me I have to pay 1.120.00 for a system since I supposedly extended my contract. I had no idea this was to happen. Do not use Brinks.

I already had an alarm system with MONI, which is now Brinks. Then I needed the same service on another location and the new experience is good. I installed the device on my own. It went smooth and the device worked. On one of my locations, I had the old device and it was beeping without any reason. Really annoying. Those old ones are not good. They need to be changed. When I was having the same problem, I contacted customer service and it was fixed automatically. They never sent any technician to my store to fix it but it gets fixed automatically. It wasn't giving me any problem after that. But now, I'm having the same problem again. Also, I was expecting that whenever my stores opens and close, I should receive a text message. But instead, I get an email. I would prefer text messages. That is more handy and convenient. Everything else is good. The new devices are really awesome.

I got Brinks home security system and I installed it. After I got to the second panel, the installation started getting easy. I've called customer service for help and they walked me through the installation process. I also have the smartphone app and it's good. I've been with Brinks for a long time now.

I'm in the army so I'm going to be away from home a lot. But my wife and kids are home so I wanted something to have the house secured while I'm gone and to be able to monitor stuff myself. We had Vivint at first but my wife didn’t like it very much so we got rid of it. Now, we’re using Nest equipment. With Brinks, we had the option to either purchase the equipment and pay for the monitoring monthly, or purchase the equipment and pay for it monthly. So we didn’t get the monitoring from Brinks. We just got Nest because it is compatible with some of the stuff we already had in our home, like Google Home.

The Nest integration with Brinks was brand new and their people didn’t know how to get things activated correctly. Other than that, the Brinks system is better than what we had with ADT. Once I got the Brinks system activated, I got no complaints.

I sent back my Brinks security system because it wouldn’t do me any good if I couldn't hear the alerts or the notifications. I couldn't hear it throughout the entire house. The customer service at Brinks Home Automation was great. They helped me several times because it was hard for me to install it myself.

We have a security system provider for one of our offices and we got good service from that, but the price of Brinks was more suitable for the company compared to the price of that other provider. Also, for one of the locations that we bought, we wanted to transfer the account under our name. We've been pleased with the service that Brinks provided. They were courteous and professional, and I would recommend them.

I did some shopping and Brinks had an advertisement for Nest. I called up to get some information about it and a fellow by the name of Cody from a call center in Kansas just wanted to make the sale. He didn't wanna give me any information. I had to keep prodding him with questions because I wasn't too familiar with the new technology and how to use it and it's supposed to be a peel-and-stick. He gave me a price and he asked how many doors we have. I told him and he said that I would require an additional sensor for another door. So, I went ahead and purchased what it was.

We have a second home and we don’t live there all the time, so we don’t have internet there. Brinks offered a system to us that had a back-up cellular service. It’s a NEST system and it’s really awesome. Installation was easy too. It’s a great service and their level of customer service is really good. Whatever kind of issue we have, they are on it. The product is good too. They really nailed it on what we needed when we talked to them.

I had ADT in the past and they were good service. I knew that ADT had bought out Brinks. The only difference is that ADT is pricey. I’m on a budget and was going based off of cost. I had also gone with Frontpoint, but I didn’t like their monitoring. When my motion sensor was supposed to go off as I set the alarm to away, it didn’t. I stopped using them and thought to try Brinks. Plus, my mom had Brinks before, which was the other reason I used them. Their customer service reps are very helpful and knowledgeable. When I initially, signed up, the lady who helped me was very helpful and honest, and I appreciated that.

I recently switched internet providers and this caused my alarm system to go offline. I have tried for four days to get someone to help me with this issue and have not had any luck. Every time I call I am kept on hold for 20-30 min. One of the times that I was able to get through, the agent was rude and did not sound knowledgeable. She told me that to get a technician to my home it would cost between $20- $75. I told her that I would like to know exactly how much it would cost, and right away she quoted me $50. I asked her how she came up with that price and she hung up on me. I have not been able to speak with anyone since that day. I will stop paying them and switch providers. I don't care if it's a ding on my credit. Brinks is the WORST.

Brinks is good. It is what I am using for my business. I went through a couple of companies, and my friend referenced to them, so I just called them and bought their system. Their customer service helped me a lot of times to set up the whole system. Setting it up myself took about an hour. The equipment is all right. However, don't know why I keep getting the tampering error on my phone. I had already changed the battery, but I'm still getting those errors. When I go to my store next time, I would give them a call so they can teach me over the phone how to resolve that issue. Other than that, it's great.

Updated on 04/26/2019: I haven't received any response from Brinks from my previous complaint despite several phone calls and electronic communications saying that they will look into. Well nothing and guess what? I received another bill with another month's service that isn't being provided and yet they just think they can bill me and expect payment from me. This is the BIGGEST FRAUD and BRINKS Doesn't care about my situation or my blood pressure that is up as I write this complaint. I am very upset and BRINKS is failing to communicate and or correct this great mistake. I again will seek an attorney and file suit as I don't feel I have any other recourse with this company!!!! What a sham and fraud to bill for a service that isn't provided!!!

Someone wearing a Brinks Home Security shirt rang our doorbell this morning, and when I answered, asked multiple times to get into our house to look at our security panel. I find it HIGHLY IRRESPONSIBLE and UNSAFE for a security company use a sales tactic that includes approaching homes uninvited/unsolicited and asking multiple times to get into the home, to look at a security panel. With an excuse about how the system needs to be changed over because everything is going digital.

With Brinks, I definitely feel more secure especially with the alerts and the app. I have recommended Brinks and will recommend them. It’s better and very cost-effective than the provider I had used in my previous home. And the guy who helped me was pretty good. He answered a lot of my questions. I have a Nest security system. So, it was easy and fast to set up and I did it myself. It’s also easy to monitor. What I’ve done was setting up the alert so that when I leave, it’ll monitor. I can follow the app on my phone. I like the features that are offered. The only thing that I’m gonna get additional would be camera.

I had a recent break in and Brinks was the first one that I knew was well-known so I got them. The people there were nice and were real accommodating. We placed the monitors and the sensors up ourselves. We had to call to set it up and the rep walked us through it and made it an easy experience. Plus the features of the system works well. When coming in the house -- going through the backdoor or if I open a window, that’s just a piece of security because I have alerts and everything, and then it sends notifications to my phone and email.

I was a customer of Brinks Home Security for about 6 years. I paid my bill faithfully each month knowing that they were there to protect my home. The first time that I had a problem, an alarm went off at my house the end of November last year when my wife and I were both at home. The woman from Brinks who phoned us wanted to know if there was a fire at our house. I told her that no there was no fire. She volunteered to phone the fire department. I told her that my only problem was the fire alarm that had somehow been activated. I indicated that I had checked my house, inside and out twice and there was no fire. She said that she would connect me with the technical department and they would talk me through figuring out what the problem was. She put me on hold for 38 minutes, then came back on line to tell me that the technical department was not available and she couldn't help me.

Brinks' monthly was cheaper others and the customer service that they provide has been excellent. It's been great just being able to text with them instead of having to grab the phone and call, and then be on hold. For me, that works great. They sent someone to do the installation for me. The security system has been great. We're happy with the equipment and everything.

We had an older system, and we were being charged a lot of money for it. I was looking around online and came across the Qolsys panel system and was intrigued by it. There was a DIY version online you could purchase and get all the stuff with it, but I didn't know who I could get as a monitoring system for it. So I ended up looking around and Brinks popped up. They had the same panel that I was looking at online, and had a little sale going on. Also, it was much cheaper as far as the monitoring than we were dealing with for our previous one. I gave them a call and went from there.

So I signed up with Monitronics and they got bought out by Brinks. First thing brinks did was raise my bill and I should of tried to cancel then but I let it go. Today I had items taken from my driveway and my cameras didn’t record. I called tech support and they said that there is nothing wrong so I ask why can’t I pull up the video? They sit in silence because they said that they already told me that there is nothing wrong. So I try to cancel because the only reason I have the system is for the cameras so if they don’t work what’s the point? I go to cancel and I am told that I can’t and was denied any access to a supervisor. I asked for 25 minutes and was denied the whole time because the employee said that they would tell me the same thing. I was denied the ability to give my number for a call back because they don’t make outbound calls. Under no circumstances would I ever sign up with Brinks again.

Updated on 04/10/2019: I wrote a review here about how my alarm went off at 3 am and Brinks never responded to the alarm, never called me, never dispatched anyone. It went off for a full three minutes before we disabled it and no one called me. I called in and spoke with numerous people for HOURS regarding why. I had to BEG for a technician to come out and look at my alarm--it took a full five days, and that's after they told ME to call their vendor and see if I could get them to come out earlier. Well, Jacob responded here that they sent someone out the very next day and fixed the system. That is FALSE. So I replied to him via Consumer Affairs' response system which is NOT public (it should be!) and asked him to correct the public reply and he ignored me. I asked again, and he ignored me again.

We got the Brinks system last year, but in the first week, I had a problem with the sensors and they had to send me out new sensors. I spoke to them and they sent out the sensors. The interactions with the reps have been great when it was working and it was truly amazing. However, by the end of last year until the beginning of this year, we were having a problem with the interactions with customer service. I’ve been getting the runaround, so I was dissatisfied with that. Our experience with Brinks Home Automation was terrible and they never came through with their customer service. We had a problem with the alarm box itself and they said they were gonna replace it, but I was not gonna get broken into waiting for a replacement to come in. It had been three months, so we switched to another company.

Brinks will make your life miserable if you try to cancel your security system with them. I was ok with the 30 days notice and made the phone call to cancel services. They said they would email the order and I would have to DocuSign it before they would start the 30 day cancellation. It would take them 24-48 hours to send it out. They sent out "please do not leave" emails but NEVER the document to sign. After several more phone calls and now weeks later I still have not received the required email to cancel. What a terrible way to do business. I used them for almost 3 1/2 years and this is how they treat their customers. I will NEVER use them in the future or suggest that any of my real estate clients use them either.

Our experience with Brinks Home Security was great initially. The customer service that we received from them then was fantastic and I really enjoyed it. It was the best bang for our buck and I was really excited about the products that were offered. Victor, the customer service guy that I originally spoke to, was nice and straightforward. But I'm really pissed off with Brinks right now and if I could, I would cancel with them.

I signed up for service, I purchased all my own equipment and still was made to sign 3 year contract while now I moved and service is not available at my new location and they still want me to pay for a service I can't provide. Also why was I tricked into a contract when nothing was provided by Brinks.

Terrible customer service and technicians just want to get the installation done as quickly as possible. Our system was moved from our vacation home to our permanent home. The rear access panel and stand are missing. The upper right side of the front panel now does not snap together—damaged during the uninstall. Should be an easy fix but I keep getting transferred to another department and finally back to Power Home Technology where we purchased the equipment (before they were acquired by Brinks). All of this for a few little pieces of plastic.

Brinks Home Security is the only company that offers 24/7 monitoring service, so we wanted to get them. The representative that I talked to was helpful and it was straightforward dealing with him. Since having Brinks in our home, it's good knowing there's another set of eyes on my house. So far, I'm pretty content with the service that I got.

Save yourself hours of frustration and go elsewhere. I spent hours upon hours trying to contact customer support and was transferred back and forth between Brinks and Nest. Typical interaction would be me calling about the status of my order (they said it would arrive in 2 days and 7 days later still nothing) and I would speak to one customer service person and they would put me on hold. Then 5 minutes later someone else would come on and I would have to repeat everything and they would put me on hold. Then 5 minutes later after being on hold the same thing would happen. Groundhog day. Anyway, I ultimately decided to return the product as the customer service on a couple other items was the same thing - hours and hours on hold - and I am still on hold trying to get an address to send the equipment back. Insane.

I chose Brinks to save some money by installing the system myself. But I couldn't secure any window with the equipment. The type of frame that’s on the windows of the house is too thin to be able to put a detector on. The only thing I can do is secure the doors. While the customer service is good, it would be better if I'd get the rest of the windows that was at the back of the house secured. Other than that, the $100 gift card that I was supposed to get was sent by email, and I can’t open it to attach it to my wife’s Amazon account.

I wish the experience with Brinks was easier, at least to have somebody come out and check to make sure everything is working because you use the service to actually get what you're paying for. I had Monitronics before but when I called to have it activated, I was told that they were now Brinks. But nobody came to do the installation. Brinks sent me a part and I had to take my monitor apart and put that in. I pretty much had to that on my own. That wasn’t easy. I had to pay for that too.

I moved across town and my previous home security provider didn’t provide service there. Then Brinks Home Security was the first one that came up and speaking with their customer service was really good. They're really helpful. The system was easy enough to install myself and it seemed to be just fine, so far. Everything worked out really well.

For more than 3 years I used Brinks/Monitronics monitoring service for my home security system. Forty-five days prior to my contract expiration date I started to give them the required 30 days notice, all to no avail. I spent hours on telephone hold, emails went unanswered, text messages wouldn't go through, live chat didn't work, and communicating through their website didn't work either. Finally, I stopped paying their monthly bill. Nine months later they finally acknowledged that they were terminating their monitoring service and they turned the account over to a collection agency, trying to collect $248.00.

We've had a home security system wherever we've lived. We've spent 10+ years using ADT, and now we're using Brinks Home Automation. We're really happy with them. We customized the system we got for whatever we needed. Once we set up the appointment for the installation and activation, between my husband and I and the Brinks tech support (who walked us through the process every single minute), the set up took less than an hour. I'm 60 years old and not very good with technology and I was able to do the installation by myself then activate it with them. That was how easy it was.

DO NOT get BRINKS for your Security Company, This company is the WORST COMPANY I have done business with. The employees are very unprofessional and rude. I was with Brinks because the original company I was with for 10 years changed the name to MONI and then Moni to BRINKS. I called to let them know my Entry pad was not working properly. Never send someone to check it.

Dishonorable Company. When moving to a new home, I called to cancel my service. Apparently they suspended my service and did not cancel. The company kept billing me for 7 mos. of unused service!! There was no reply to my multiple emails (over several months) stating cancellation, even though their message states "Questions about this receipt? Reply directly to this email, contact us at billing@brinkshome..." Called to clarify, and they stonewalled me. "Most trusted name" is what I heard during my extended phone hold time. This is laughable. If they picked my pocket, how can you trust them with your home?

I started with Livewatch and then when it got changed to Brinks, the transition was smooth and simple. I love the video and automation features. The system has worked great, never had a problem. Actually, the system saved my life once when I had a medical emergency. I pressed the panic and I still remember the operator keeping me calm. She was quick and got the EMS to my home within 7 MINUTES!!! I'm just so thankful for both the system and the people at the alarm response center for being there when I needed. Totally recommended Brinks.

I needed the added security because I heard that there are a lot of break-ins in the neighborhood and that it is not as safe as I wanna think so. A home security system was here already, but I didn’t want it. I heard of Brinks Home Automation on TV and I heard that it was good, so I went for it. The customer service rep was a very nice person. However, the only thing I got a bit about their service is my bird screams and she sets off the system. We were coming home one time and she saw us. We spent a little time bringing in the stuff and before we got into the house, the alarm was going crazy. It has happened a couple of times and it is upsetting.

First of all I had a renewed 5 year contract with Monitronics Security Co as of MAY 2013 and it was to end last year May 2018. However because of testing the service I found they were not on the job as they should have been. So I switched companies in 2015, I called them to let them know what I was doing and canceled the service, they wouldn't let me out of the contract. I understood about the contract and I paid it up till the end of the contract that ended on May 2018.

I suggest you don't use their services! I called the customer service June 2018 to tell them that the sensors on the door and one on the window fell off, the replacement were needed, and I also want to see if I could upgrade the system, but no one ever called .e back to set an appointment to put the replaced sensors and to discuss the upgrade options.

Loved Monitronics. Cancelled service 2 months ago and still getting billed. Called them after 1st month. They tell me it takes 30 days to process the cancelation. Filled out their forms to cancel and 2 months later billed again. Calling tomorrow. If I dont get my money back then calling state AG. Have a coworker having same problem.

We got MONI security system in our main house. Moni is now under the umbrella of Brinks. Then, we got a second unit for a garage that we basically converted into an apartment. Then we went to Moni, but it's actually under a different one, LiveWatch. However, when you call in, you have to define and know which one’s which. They couldn't find my record because my record was either under Moni or LiveWatch. Even paying bills online was a nightmare until I figured out what was going on with the two different companies under one umbrella.

After my husband died, I needed to downsize to something I could manage on my own. I sold my house, yet Brinks would not allow me to cancel. They would only do so if I paid over $900 dollars. I am now forced to pay a monthly fee for an alarm system in a house I do not even own. Their customer service representative and the supervisor were not empathetic, understanding or helpful. Their attitude was "not their problem". It seems there should be some understanding, some flexibility when an unexpected life event occurs. I will NEVER use Brinks again and I am telling everyone I know the same. How disappointing that customer service is dead!

This system is just a ripoff. Will not recommend it to my enemy. You can purchase a cheaper system and monitor it yourself and save a bunch of money ???? along the way and it will work the same if not better than this garbage. You’re obligated to this crap ???? system if you don’t want to pay the enormous bill for breaking contact. Do the math and I promise that you’ll save a lot of money????

I had better customer service experience with Brinks, so I decided to use them. The most positive part of the purchasing experience was the knowledgeability of the salesman. The self-installation was easy and I like the features that are offered with my service. Also, I like the mobility and that I'm able to do it from my mobile phone. I would recommend Brinks.

I wish I could rate with ZERO or Negative ZERO star... I was with Monitronics which was bought out by Brinks. I called to cancel because I cannot afford the monthly fee. I have to pay monthly phone line to keep Brinks service. I simply cannot afford it anymore. Brinks told me that I can cancel but I have to pay cancellation fee of $1,757 for the remainder of my contract that Automatically renewed last year for FIVE years! I am shocked and outraged. I knew I had an original contract term of 2 years but an AUTOMATIC renewal? For FIVE years? Who does that? That is robbery!

I travel for work, so a security system gives me peace of mind with my wife and kids being here at home. We have a system with a company that we have partnered with, so we were already familiar with Brinks and didn't look at too many other ones. Brinks provided excellent service. The reps from Brinks knew their products well and they made the experience easy. They walked me through how to set up our system. The instruction was also well set-up although I had an issue with the door sensors. I had to put something behind it to make it work on our door frame, so that’s not the case with everybody.

All of my experiences with Brinks' sales reps have been positive and I haven't had any major issues. I had an issue where I didn’t receive my camera. I got my camera and I asked them to set up the services and they walked me through it step by step. It was great. I had a technician come out to our home to install the camera. He was very knowledgeable and respectable. He was a very nice guy. He let me know every time he would go into a different room or stepping outside, and I appreciated that. The system itself is fine, although the sensors are a little sensitive. For example, I had a phone call one morning and it set off itself. It is possible the sensor needs to be replaced. The cost of the service is also a really good price. There are other security companies that provide service for a little cheaper, but it isn't always made the best. I'll recommend Brinks.

We were having issues on one of our motion sensors until we spoke with a supervisor from Brinks who was able to help us and then there was no problem. We had the original contract with Power Home Technologies and they sold it to MONI who sold it to Brinks. And it has been spot on with them. The call center seems to act a little bit quicker than the old company. They’re very professional. They did a wonderful job and they were very friendly, sociable and cool too. Everyone I talked to has been wonderful and it has been a good experience thus far.

Monitronics was already set up in the house and when I called them to get it turned on, they said they switched over to Brinks. When I originally got the system, I wanted the old Monitronics set up. It had a keypad and motion sensors in the living rooms. It was already wired up, but Brinks said they didn’t use it anymore. So, they sent me the Nest thing. I got the box and then two sensors. I told them it was not that many sensors for a whole house. They sent me an extra one, but you have to pay for the extra service or device.

Brinks Home Security Customer service is simply terrible, lie after a new lie. Supervisor almost never available to speak (on a lunch or is not available) left a phone number with a messages numerous times never returned a call back. Installed some cheap Made in China Smoke Alarm on a new service location and after three months of monitoring started to get false alarms and fire department came in 4 times. Called to tech.support three times to fix an issue, still did not helped.

I was trying to use Brinks, but they wouldn't go through with the application. They tried to tell me that my credit score wasn’t high enough when I told them what my credit score was. They kept me around and around in the circle, and then they sent me a letter that said that my credit score wasn’t high, and that they couldn’t verify who I was. It was all BS. The representative was gonna get ahold of a supervisor but didn't do it. They kept saying that the account isn't going through, and then two days passed, they were sending me all these emails. I was very dissatisfied with Brinks. I went with somebody else.

I used to have LiveWatch for over a year now until they were bought by Brinks. I am paying for the service with the video monitoring feature while I have the basic service. The first customer service agent Christina hung up on me while I was explaining my concern and the second customer service representative Sandra did not care at all about my concern; instead, she offered me to get a new plan or move on. Well! Thank you Brinks. After 13 months I am taking my business somewhere else where customers are valuable and respected. To the people reading this. Stay away from Brinks.

I liked Brinks' pricing and I’ve been with for them for two months. The setup process was a little bit more detailed than I expected it to. On the website, it was described as an easy and quick set-up but it ended up being a lot harder than what I originally thought. That was the only thing. Their guy was really helpful though. I needed some software downloaded first and an upgrade was needed so we ended up doing that before we could go through the setup.

I have had good experience with Brinks so far. I knew them from their reputation and the pricing they have was good. The security system was already installed in my home and when I spoke with someone from their customer service team, I was walked through some of the steps we had to do to get it registered to them. Brinks has a really good phone app and it's convenient. Since having it, I feel safer and it is nice that my house is always secured now when I am not home.

My husband had a hard time canceling the service that was no longer under contract. They first requested a letter stating that he no longer wanted the service; done. They claim that they didn’t get the first letter, mailed another one. They continued to take money out of the account. He spoke with a account manager that stated that he didn’t put his password in the letter and therefore they couldn’t cancel the service. After becoming indignant, they decided to cancel. I would not recommend this home security service to anyone.

Worst company ever. I I inherited this sorry company after Moni. I called to cancel my services in which I was no longer under contract. They told me that I had an upgrade. I asked what was the upgrade. They told me that they lowered my payment and that I agreed over the phone. I wish I did not. I asked them to send me the contract that I sign. They sent me a paper that stated I verbally agreed in which I did not. They tried to let me listen to the recording in which it was not my voice or very difficult to hear. Also, they debited my account after I asked them not to. I never authorized they debit my account. I going to my bank ASAP. I also told them to cancel my account. Horrible company. Rip off. Do not use this company. Warning. Rip off.

1 out of many calls for tech support was not a 30 min wait to get nothing resolved. I have called several times for different window false tamper alarms. The last few calls very hard to hear them and understand them but they were no help either. After several calls and waiting 30 mins every time, very annoyed. I signed up with alarm.com in 2013 had Guardian and Moni. No Problems. Here in the last few months since it's been Brinks constant window sensor false alarms. Seems impossible to get someone scheduled to look at your system. The one time I did get help he deactivated the sensor until I got knew one (now afraid to call tech support to help step me through setting it up). Since, then other sensor giving me issues and can't even get them to deactivate so I can use the system and not worry about false tamper alarms. VERY DISAPPOINTED!!

I was a customer for many years. When I wanted to cancel my system. I had to call 3 times to get information on how. They transferred my call to several people. They said I had to wait until current contract ends. Didn't even answer my questions on steps to follow. I didn't want to get charged after contract ends. I explained and asked how. They didn't provide information requested.

I liked the way the Brinks salesperson explained their system to me. Also, I usually text Brinks and the guys are quick with their responses. Their techs are really good too. Recently, I had to call their customer service because my alarm was going off. The alarm went off two days in a row at 5:00 in the morning but it was because I had it wrong. The rep was very patient with me even though he could tell that I was a little bit upset.

We've had a lot of issues with Brinks. It's been a month now but the security system still is not connected to my phone. It's hooked up to our phone. It tells us on our phone, but it doesn't call the alarm. In addition to that, the equipment took two weeks for it to get here. While we do have some issues, overall, I like the customer service at Brinks. They're very patient and nice.

First things first, I fully admit that I was dumb to even consider a home security system. When the vast majority of homes will never be broken into in the first place and having a home security system really does not change the outcome because the crime will have already occurred by the time the alarm company contacts YOU. That is right, they contact YOU not the police. Let's say you are one of the few people to have their home burglarized. The average damage/loss is not as much as the annual cost of having a system in your home. Brinks/Monitronics/Elite are the business of scamming people. They change their name every couple of years to hide from the lawsuits and bad reviews that follow them around.

I called to have my service disconnected after 10+ years with them. I started out with Monitronics and then it became Brinks. I was told it would take 30-45 DAYS to process and stop my service. Are you kidding me? This is the 21st Century! How about a couple of clicks and ENTER? Done! Stupid me thinking they could figure this out with over a two week heads up. Then they wanted to ask me a dozen "Exit" questions, which I did not want to do nor had the time to do. Didn't matter. Antwon insisted I had to do this to go through their disconnect process.

We were Monitronics customers for many years and had put not been under contract for a while and our rate even went up because of that and we were okay with since we knew we would sell our house in the near future. Two months ago, our carbon monoxide detector, which is part of our system, started alerting constantly because it had reached its 5 year expiration. I called, and they said they would send out a technician for $25. He said he could see how long we had been customers for and he would drop our rate to $50.

I wanted to get a home security system as I travel and there's nobody at home. I considered both ADT and Brinks but I ended up getting Brinks' system. Their customer service was fantastic. They carried me through everything and made sure that I knew how to use everything. I couldn't ask for any better support than what I got. The installation of the system was simple and I did it in 15 minutes. My system doesn't have all the features, but I'm pleased with what I have. I got it for exactly what I need. But if I ever want to add on it, it would be easy to do. So far, it has been a great experience and I would recommended Brinks Home Automation to other people.

I want to keep my home and my family safe. Brinks offered me something else when they came to my home. Some others are too much expensive. The customer service of Brinks is good. Installation was also very easy. I don’t have a gated community and right now, I feel my family is safe. Whenever I left my home, I’m not worried at all.

Brinks should hire people with no accents and they should not outsource their employees. But they’re a great company.

I made the mistake of signing a 5 year contract with NorthStar, which was sold to MoniTronics, which was then sold to Brinks. My husband and I have faced a lot of financial instability and have moved two times within two years. Each time we honored the contract and had the system installed in one rental homes and turned on service on another. We just bought a home and are wanting to turn on the existing system in the house but have been told it's probably not compatible with the Brinks system and therefore we need all new equipment. This means a $99 service fee and lengthy contract extension. I don't want to be bound to a contract ever again, not when I am worried about paying for groceries/electricity/water. Brinks tout their moving services but what that really equates to is a longer contract.

I signed a 60-month contract with Monitronics in June 2015, but Brinks has since taken over their customers. We are about to move out of our home (March 2018), and I no longer need the service. I have spoken with 4 different customer service representatives about what I will need to do in order to cancel my service. They informed me that I still have 15 months under contract, and that I am responsible for that payoff amount of $910. After reviewing my contract, I noticed that because I had signed a 60-month deal, my monthly bill was not ever supposed to increase until after that initial 60 months; however, two years in, my monthly automatic withdrawal started increasing. So they're basing this payoff from my current monthly bill instead of what I signed my contract for.

I ordered a slimline rectangle bronze doorbell. The installer came and installed a big black circle doorbell that looks extremely tacky (Door jam is white... It sticks out like a sore thumb) and protrudes far out of the door jam. The installer said he would return when my doorbell came in stock. It's been 5 months so I called Brinks to see what the hold up was. They told me that since I signed the installers form saying the job was completed and it was past 30 days I would have to buy the doorbell and pay for installation again. In the notes it says that I bought a bronze slimline skybell and the installer installed something different but policy is if you sign the installers paperwork and it's past 30 days you don't get what you purchased regardless if the installer didn't have it in stock and was to contact you when it came in...

The motion detector that I always used at night became useless, because he roams. I finally stopped using the system after paying many fines to the police department for false alarms.

Brinks' system is great and reasonably priced. I feel very safe having it.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." I never signed a contract with Brinks. I was with Monitronics for over 20 years!!! These people have given me the runaround & have been so incredibly rude & unhelpful, I called literally 10 times today to be left on hold every time!!! These people even laugh at you, what kind of business is this. You want out of a company that has poor customer service. The way they run this business is a scam! I am left with no choice but to call the attorney general and file a complaint with the Better Business Bureau. Brinks, you have some very shady business practices & I warn anyone considering using your services! This company is bad, Please do not use Brinks!

I was looking at the feedback online and it seemed that Brinks Home Security is a really good company. The sales representative was very personable, friendly, and answered my questions. Sales-wise, it was great dealing with Brinks, but they could do better as far as service. Initially, I wasn’t turned off with the self-installation. I knew that I had to self-installation and the sales representative explained to me that doing it is easy. But when I got the instructional guide that was provided, it wasn’t what I expected and I was surprised. It was overwhelming. I have not put up the security system yet. Although an alarm system in the home is very valuable, I'm canceling with Brinks since I haven't used their service.

My experience ordering the system from Brinks was horrible because it was false advertisement. Brinks told me that I only have to pay about $50 a month but after they sent me the box, they told me it was $500. I sent it right back and canceled the whole service.

I've seen home security systems on TV and I thought it was a good idea. I started calling around and I was led to Brinks Home Automation. Everyone that I talked to was beautiful. I got the system and I installed it by myself. It was cool but they didn't give me enough door sensors. They only sent two when I've got eight windows and two doors. But everything has been beautiful. The system is worth it. I feel a bit safer knowing that I got it. I travel a lot and so when I leave home, I know I'm good. Also, I use the smartphone app and it's been wonderful. If I forget to turn the alarm on when I leave the house, it would send me a reminder.

In April of 2018 I installed an alarm system from LiveWatch.com (now part of Brinks) and it worked well enough until January of 2019 when a sensor on my sliding door started alarming for no reason. I called Brinks and after troubleshooting the Brinks Representative decided to ship out a replacement sensor for my sliding door. On January 16 I received notification that a replacement was on the way. The sensor I received on January 18th could not be installed on a sliding door since it was the recessed type that would be appropriate for a solid core wood door. I called Brinks that day and explained the situation. The representative didn't understand why that type of sensor was sent out for a sliding door and they promised to send me the appropriate sensor and instructed me to return the incorrect sensor using a return label that would be included with that shipment.

We’re moving because of military orders, not because we want to. But because we have to. When we initially signed a contract the salesperson told us it would be no big deal to cancel. So I called trying to cancel my services and they said the only way I can cancel is if I’m selling my home or else I have to buy out my contract... Which is 1,300. This is ridiculous, needless to say most of the time the doorbell camera doesn’t even work. I will not be recommending Brinks to anyone, especially if they’re in the military.

Was brokered through American Defense who bugged me non-stop when I bought my house. Told them I wanted to hold off. Still didn't stop the calls and emails. Was told I had four days to accept the deal. Again, false. When I finally made the decision to get security, they said they would be in next day. Heard back nothing so I called them only to find out that Brinks services the area and it's a two week wait. So I took off work to meet the Brinks tech. After he left, I opened the back door and the sensor fell off. Called Brinks and said it was a bait and switch and that I wanted out of my contract...nope. And they said it was a 20 day wait for the technician.

I wanted to get the best security system, and we had a deal with Brinks. The system features are fine. I did the purchase about a month and a half ago, and I have no issues with Brinks right now.

I had ADT, but it got expensive. So I looked online, and aside from being cheaper, Brinks offered newer equipment. I like it better that the batteries were a lot smaller. They’re easier to change out and install instead of having the big nine-volt batteries that I had to have. It has also been a good experience dealing with their reps. They’ve been very polite, helpful and informative. Then, during the installation, the worst problem that we had was my husband trying to figure out where to put the sensors on the doors. He was new with all that and wasn’t getting them in the right spot. But the rest of it was easy. They got all the kinks worked out of it and it was the users that are at fault.

Brinks was my first choice to become my home security provider. The other companies were pushy. But the Brinks rep explained everything, how it all works, the packages and the pricing. He gave us more information so that's why I wanted to go with them. Unfortunately, I didn't qualify. Still, everything was really good.

I sold my house in January 2018. This house was protected by a 3 year contract with Monitronics. The new owner agreed to take over the contract, which he actually did. In November 2018 I discovered that Brinks had continued to charge monthly fees to my bank account and that two people (the new owner and I) were paying for the same alarm system. I tried to correct this situation over the phone but could not get any resolution because communications were frequently cut off or the operators were asking me for code and passwords which I did not remember well or may have been changed by the new owner. Therefore I gave up on the phone and started sending letters to which I never received any response. In the meantime I received warnings that the alarm system would be disabled.

I like Brinks' price and also the fact that the system is compatible with my Google Home. But I have had an awful experience with Brinks. I ordered the system online and then I wanted additional sensor for the door. So I ordered a doorbell sensor and the doorbell ringer with the video to it. I got the system pretty fast, but I was missing the additional door sensor and the doorbell ringer, and I was charged. I did the whole thing through GreenSky where it's 0% interest, so you just make the monthly payment. I was charged $593.21, which was more than the basic system. But I like the parts I have. I love how when I leave my house, it would tell me to set the alarm.

I switched over to Brinks from ADT a number of years ago. I had an alarm at my house and ADT just kept calling me but never called the police. I was very disappointed with that and I fired them. I hired Brinks and they've been very good so far. The installation is fairly simple and the features are very good. There are a few automation capabilities that I lost switching from ADT Pulse to Brinks but there are a number of things that I gained. I found that there is no perfect system out there. But the system I have which is the Qolsys IQ 2 Panel which is linked up with Alarm.com gives me nearly everything that I'm looking for as far as security and home automation. I recommend Brinks.

When we called to cancel our account the representative told us we were not under contract, but that we should stay and offered discounts. We declined and cancelled the service. We dismantled the system and began working on our home, fixing a leaky roof, etc. Today we received a letter stating we were under contract and that we must pay for 6 months we aren't using. We would have restructured our plan and kept the service if we had to pay for it. It has been a huge waste of time, waste of money, and source of frustration. It's completely unfair to get misinformation from the company and then have to pay a hefty fee.

We have had our system for 4 years. Saturday I called to report my door sensors not working and due to that I couldn't alarm my alarm. We left for the day only to come home to our home broken into!! I called and they sent someone out today to replace the sensors! Replacing them didn't replace all that was taken nor the damage done to our front door!

I was happy with the service except for the price. I called them in an attempt to negotiate a more acceptable price. Brinks was willing to reduce but not by enough for me to continue. The whole conversation was polite, but I told them I would most likely switch to another provider. I did so. On the day of my installation of the new provider, I disconnected Brinks' equipment and called them to tell them I was disconnected and canceling that day. They have still refused to acknowledge that they are providing no service, and they have refused to stop billing for the service not provided.

I like Brinks' services and their prompt response to any type of concern that I may have when I’m away from home or when I’m away from my business. As soon as something happens, there’s somebody on the line instantly. There’s no guessing or delay. Customer service has patience and is willing to go the extra mile. I’m also excited about the overall features.

My 72-year-old disabled mother was with Monitronics since 2003, and then Brinks Security bought them. Since the takeover, my mother’s fees have escalated, which is a struggle for someone on a fixed income, but needs a security system as she’s been broken in before. Last week, she had Brinks come to change out all of the batteries after getting a low battery alert. When we scheduled the appt, we were told it would cost $145. WRONG! When they came out, they charged her $215! When she told them of the quoted price, they said that was just an estimate. They know what equipment she has, so how could they be so off? When we called Brinks, they refused to do anything. Trust me, when these batteries die, we are canceling her service and going with another company. Brinks has gotten too big, and simply don’t care about their customers.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." But here’s the thing, my husband & I never signed a contract with Brinks!!! We were lead to believe by a salesman that we could cancel any time. Plus when we signed up for security it was with Guardian, not Brinks!!! These people have given me the runaround & have been so incredibly rude & unhelpful!!! The way they run this business is a scam!! I’m pretty motivated to shell out for a lawyer to get help getting out of this so called contract! Brinks, you have some shady business practices & I warn anyone considering using your services! Do not use Brinks!

I've always had a home security system for protection and security. I used to have Vivint, but they didn't offer the features that Brinks have. Brinks is better. The smart features that they offer is good. It’s more for your money in the part as far as your camera, doorbell and grilles. The quality of their equipment is almost perfect, as well.

I installed the Brinks system all by myself and it was really easy. The mobile acceptability is nice, and the cost is affordable. Brinks is not the most inexpensive, but it’s what you get. It’s a good value. When I first called the person I set up my account with, I purchased all my equipment and everything with that was great except for there were products that I didn’t need. I purchased extra sensors and I’ve not been able to reach that person back or get a return phone call back from that customer service agent to return unused products that I have. There’s a 30-day window to return this products and it has been past the 30 days.

I moved into a new area so I decided to start getting a security service. I used Brinks Home Security since they were recommended. I've been using them for a month now and my experience with them was fantastic. The representative was very friendly. The installation experience was good and took 45 minutes. Since the Brinks security system was installed, I've felt a little more comfortable. The features offered in the system are great, but I plan on adding an outdoor camera in the future. Brinks is a great company and I’m happy that I got the service.

As executor of my parents' estate, I called to disconnect service when their house was sold. Their service contract was up. I was told to email a death certificate which I did. The person I talked to acted like it would be disconnected as soon as the death certificate was received. After 10 days, I called because the system was still active and I had received no response. After talking to some person "in the Caribbean" and asking to be transferred to a supervisor numerous times, I was finally told that all supervisors were in a meeting and would be for over an hour. (That is unacceptable business practice especially when I'd been holding for over 30 minutes of the 46 minute phone call.)

I had Monitronics on my home. I then brought them over to my business. When I got the service, the only thing that worked was the panel itself. I just got my cameras yesterday. They walked me through setting the cameras up myself and I was finally able to get them working. I still have issues that haven't been resolved though. When I got set up, I got two months free in my business and they said they were gonna give me four months free on my home too. But they charged me last month and this month for my home. I called and complained about it. I told them that they owe me about $141. I was sold a bill of a different deal, but the features are great and the service works. The support has been amazing as well. They're friendly and helpful too. They stay on the line forever with you.

My landlord had Brinks originally already in the house and it was part of the lease agreement that I would take that over as existing. There were seven different departments I had to speak to in order to get this turned over into my name. I spoke with customer service. Customer service sent me to billing and then billing sent me to accounts turnover. They have a special department for when this happens and then they had no idea what they were doing. They were wondering why I'm not speaking to customer service, even though it's a customer turnover or whatever the name of the department is. And that’s while the landlord was on the line because he kept getting charged, even though he cancelled his account and turned in a 30-day notice.