Brinks Home Security Reviews

So far so good with service, phone reps and pricing. Yes I would recommend your company to friends and family. I wish that I had qualified for the ring before I purchased one so now I have two too many ring devices.

My house is unprotected. System not functioning as it supposed. Waiting for supervisor call back for 2 days. Customer service unable to send help for a month. No follow up. If anything happens to my house Brinks is responsible. Not providing service I pay for.

Great help over the phone! Have not tried the repair yet but guy was very helpful and explained everything well. Also ordered new signs as mine is broken. Would use support line again if problems arise. Good job and quick service.

Was greeted by a person within your company that was professional. At no time felt intimidated, and all my questions and concerns we dealt with immediately. I’m a happy customer, and will continue to be so. Going forward I will let friends and neighbours know of this valued service.

I previously sent this survey. I am totally dissatisfied the way you do business. I agreed to extend my contract with your Co. because I was told that they will send me 2 cameras and they were specifically show to me, but when I received them they were not the same. I called already 12 representatives but unfortunately they do not what they are doing. I am going to cancel this Mickey Mouse contract. They have no solution to this matter. I sent the last rep pictures of the camera. Sent messages. No response.

Everyone was courteous, no problem with answering questions, or finding information, pertaining to the matter at hand, everything was taken care of in a timely manner, and yes I would recommend to friends and enemies, I have been a loyal customer for the Last 4 and a half years, hopefully as long as you are available to provide the service.

All went well, did his updates at the panel, installed two lith. Batteries in a hall sensor, and it was over. Not much was said due to covid, we keep our distance, not much was said, he did his job, no need for me to ask about something I knew nothing about.

I feel that I am not getting the service from you people like I was before. I will discuss it with a technician that high enough to understand the technical end of it what I have to say. Someone from the tech department will not do because they’re really nice but computer screen on problems how to resolve it. I need someone that’s a higher above them that actually knows the working of the alarm in the technical questions I’m gonna ask. I did try to call up and speak to the technical Department and could not fulfill my questions. My home number is **. I feel my old system it was in my other home had a lot more back up to alert your Monitor Station.

Technician was on time and very knowledgeable. He performed all work and then checked all devices on the system. He put the system on test and set off smoke detector. He answered all my questions during the whole process. l would recommend Brinks to family and friends.

Our system needed to be upgraded. We were sent all necessary items in a timely manner. The technician arrived at the scheduled time and wore a safety mask the entire time. He finished the work quickly and tested every device before leaving. He left the area clean and gave very good information on the work he performed.

Yes, I would recommend a friend. I feel Brinks has given me great support, response to my needs in reference to the alarm system. Very professional when asked questions about the system. Trustworthy. The equipment is good and easy to monitor and operate.

The person that helped me had an accent I could not understand. I am partially deaf so I have to accept that this was my problem. We were unable to correct the problem at the time I was talking with her. Later my phone started working like it's supposed to so I guess she did something in the background I did not know about.

When my issue could not be corrected over phone a service appointment was made. My issue was resolved and technician was very knowledgeable and courteous. Only negative thing was the call center who appeared to not have any knowledge about troubleshooting. I was asked to go to attic to look for panel. Advised alarm battery was in closet but still told to go to attic. Since I am 72 I could not to this. Appointment was made and when service tech came the panel was in the closet as I advised.

I'm not pleased with how the system reflects on my phone. I have called a few times, but it never seems to get fixed. If someone is at my door I cannot see them on my phone so it's not recording anything at my front door.

Great experience. Agent was professional and on time. System is great. It was put in quickly. Works fine. Set it off when I had it set for night time. No problem setting it again. Pictures are beautiful and peaceful. No problems or issues with this system. Thank you for convincing me to try it. Any questions, call me.

It's only good when a person from Brinks helps you out. I had my system for about a year but didn't know what I was missing on until a BRINKS tech and showed me things I didn't know from a 3rd party...

Janika was very patient and knowledgeable. She guided us through every possibility to help us solve the camera not able to view. She also had to reset my phone so we could input our information. Although it took a while, Janika remained in the line till everything was solved. We appreciate her expertise very much.

My experience was great with the representative. She was very knowledgeable, patient, and professional. Yes I would refer a friend or relative to sign with Brinks home security. Keep up the good work. I don't have anything else to say at this time whereas I have an appointment with a technician on the 24th of December for an in-house observation of my system.

The customer service agent was warm, listened and interacted much with me to be certain she understood my issue. In addition she shared other options with me in terms of upgrades. I truly felt like I was conversing with a family member. The lady was awesome!!

I called Brinks to report an issue with my doorbell. Their customer service was friendly and respectful of my concerns. They sent a technician over within 2 days and replaced it quick! He was patient and answered all my questions. Definitely recommend Brinks!

We been with the company for four years and we are very happy with the service. They do respond when we need it. The customer service is great. They always are courteous and they do fix anything that we ask. Thumbs up.

Friendly customer service and nice tone to their voice. Every time I call someone is always willing to help resolve the situation immediately. I would definitely recommend this company. I have been a very long-term customer and I to plan to stay.

This company, formerly Monitronics, is the worst. The single worst customer experience of my life. I had to move for my wife's work and discontinue using them as my alarm provider. The representative who did my install told me it was month to month and I could cancel at any time when I signed. Turns out he was either incompetent or lied and I signed a five-year contract unbeknownst to me. I argued for two years that this was fraudulent misrepresentation but they used the small fine print to bully me into settling with the collection company they reported me to. Do not under any circumstance work with this predatory company.

We're continuing to see the contract through. A niece purchased the house. And as part of that purchase, we're gonna continue the contract. It's up in June and we will pay for that. We need to get someone to come out and help them to get their phones to operate with the system and to show them how the system works. We were not able to do that on our own. We need some help there. I called and somebody gave me some instructions on how to include them as authorized users. And I did that online. But they need to get an app on their phone, and we didn't get help with that. However, it was a bit confusing because Skyline sold us the system, but if we called them, they would go, “Oh, that’s Brinks.” I would have preferred to have dealt with a single company and not two entities.

My experience with Brinks has been pretty good. But, I see that their system loses communication. After a while, it says that communication has been restored. I saw a lot of that and at the time, I was away from home. I had a rep out a couple of weeks ago and he fixed an issue that I had. The system is working well.

The customer service reps from Brinks were easy to talk to and very helpful. Usually Brinks could solve the problem but this time, they couldn’t. I went to the Trouble Code. I know how to do the keyboard and it said number four. I went to number four and put a new battery in but it didn't do anything. So, I need help putting a new contact in and I don't know how to do that. I have a new contact but they never called back and I need that taken care of. Brinks have been right on and good until now. I talked to technical support but they couldn’t help me. Brinks wouldn’t send the technician out to where I’m at unless I wanna pay. Still, I would recommend the Brinks system to anyone.

I had the alarm before but I wasn't happy with them and went with something I felt was more secure. I happened to be at a Cal Expo Fairgrounds, and one of Brinks' reps was there. Their system had more of everything that we wanted, so we went with that. The techs all seemed to clean up after themselves. And they're all polite. I've had somebody come back again because a couple of the sensors are going bad. But other than that, I'm fine. The biggest things I like about the system is that it's Wi-Fi and it has a new control panel. It's easier to use. I'm happy with it and it does pretty much what I wanted.

I just had these 2 Cameras replaced with new ones that worked. One still hasn't worked but maybe 3 hours a week. I am unable to have this Camera notify me at all when someone approaches my front door. The man that installed them said that the one was acting up but didn't understand why and was left with that. I also had a new SVR installed and the same person came out with that 2 weeks later to install and he had never installed one in his life. So that doesn't not work either. We pay for both cameras and the SVR to work and we have only 1 camera that works. Please help::: Jewell

I have a home here in Midland and I have had Brinks for a couple of years. Last year, I bought a home in Denver where eventually I'm going to move to and I went ahead and started with Brinks, thinking that when I sell this house in Midland and move over there, I'd be okay. Now I'm leaving this house in Midland and I'm still using Brinks, but I don't need them here anymore. I'm having a lot of difficulties with trying to break off the contract. They want 1,400 bucks because I broke the contract. I'm at a point where I'm even gonna leave the one in Denver and they can come after me.

I was having issues with my Brinks system and it kept saying the battery was low. I changed all the batteries and Brinks wouldn't send anybody out to look at anything. I went almost a year without using the system. When I finally had the time to cancel it, they came and said that they could send somebody out for free and lower my bill. They would also give me three months free. I like their app which I just got.

Initially when the old company installed the smoke alarm detector it kept going off whenever steam accumulated in bathroom after taking shower or windows got condensed from the steam in bathroom from shower. Temperature change downstairs from air coming. My home is 55+ years old. So I removed that smoke detector or whatever type of detection system it was because the fire dept kept responding.

Agents are courteous especially professional in taking care of customer. The only problem was contractor that installed my system. He would constantly lie about showing up and would leave to service another. He was prejudiced and rude and would rather service rich people and not middle income customer.

I've been having a very good experience with Brinks' system. I like its ease of use.

Brinks was recommended to me by a friend. I had a sensor go out. They had to ship me a new one. The only issue Brinks has is they need more technicians because it was a little time for the tech to get here. I called in about the sensors, and it was three weeks before I could get him to come out because he had so many appointments. And then I had to call someone recently because the batteries were dying on all of my sensors. It was just time to replace them and I couldn’t figure out how to get it open. They have always been very helpful.

I self-installed my Brinks system and it was pretty easy. So far, we haven't had any false alarms.

I called to cancel my service because I thought my contract had ended. I found out that I signed up for a five year contract, but I still was going to cancel and just got myself out. I spoke with someone, and they convinced me to sign a three year contract with Brinks to stay. The only issue that I had is it took them two months to come out to install. After speaking with the representative and scheduling an appointment, they were really backed up and it took two months for them to come. Other than that, everything has been fine. I'm enjoying my doorbell, camera, and I have two other cameras, and my garage door opener.

The guy who came here the other day was great but I've never had to call Brinks for any problems. There was one time I did and the customer service was fine. Brinks is as good as anybody else from my experience but when they have specials, they should send out special emails to let us know. Whenever I'm thinking about upgrading my system, I look at everybody because there's nothing that makes me want to have Brinks necessarily. They should let us be aware of what they do have.

When the system was going offline, Brinks sent a workman out and he did what I needed done. This last time though, I didn't get the desired outcome that I wanted. The lady was friendly and I'm okay with the system, but I wanted to be able to control it from my telephone. We didn't get that accomplished. She said that there were a lot of problems after they absorbed Protect America.

So far, my experience with Brinks has been very good. They are very reliable and easy to work with. My system is versatile.

Besides the fact that I live in Memphis and crime is awful, I wanted to protect myself, my children, my home and my property. I feel safer with Brinks and I have always had good experience. They've always answered all my questions and they were patient. I feel very secure with the system. My daughter's at home now and I even will alarm the system when I leave home. The system does what it's supposed to do. It works well. I’m not techno-savvy and even I can manage it. However, I don't know how to set the alarm using my phone if I forget to turn it on when I leave the house. Some people can also monitor their system using their phone and I wish I asked the representative to help me with it when he was over checking it.

At eight o'clock in the morning on Thanksgiving, one of the smoke detectors went off. My smoke detectors are all hardwired in the electrical system and when one goes off, they all go off and then it sets the fire alarm off. Brinks called and we told them there's no emergency. We had opened the house up and figured the wind kicked up, blew a bunch of dust in, and probably set it off. We got that all squared away. The detectors stopped going off and I figured the alarm company was the one that shut everything off.

I wanted to be safe which made me decide to get a home security system. Brinks had an excellent service rep and dealing with the techs who came out to install the system was very good. I would recommend Brinks.

I was a previous customer of Brinks and they had solid service. Then, I did a research on other companies and realistically, I didn't find that anybody was necessarily better than Brinks. Some people weren't as comparable with others as far as the prices of installing new equipment, but the prices of the initial install with Brinks were very reasonable. They weren't trying to charge me 1.5 million just to put stuff in some door. Aside from that, they were an older name company and seemed more reputable than other providers. They also seemed to know what they're doing. Then, the other companies seemed like they had to come in, do something intricate, and charge way too much. That wasn't worth it to me. I found the decency in Brinks and I was able to come back through with a new contract.

Brinks is a real good system to have and it’s very effective. I really feel secure. The boxes are a little bit hard to open when I have to change the batteries but it is what it is. My favorite feature is that I can have the alarm on during the day. And if I want to stay in the family room that has a motion sensor, I can bypass it and still have my motion sensors in the rest of the rooms. Everything is separate. Also, the panic button is excellent because I live alone.

I inherited the house because my brother passed away. He had the system with Brinks and we've never had any issues. So, when I called to get it transferred, I knew that I needed to have this company still. I like that I’m able to now use the app and I can alarm the system remotely. But whenever I have an issue or trying to schedule an appointment, I have to wait two weeks. Still, everything was great with our experience with them.

Brinks have been great. At one point, I was going to consider changing to ADT, so I called them. They were super courteous and nice, and they persuaded me to stay. Everything was super professional, so there was no need to change it up and start all over again. Then recently, I had to call them because I had some issues with my system. In the beginning of COVID, the alarm would go off every once in a while. At one point, they were still not sending out technicians, so as soon as they could, they scheduled someone to come out and fix it. And they did it last week, so it's working perfectly now. All in all, it's great to have an extra sense of security. I have a camera outside and inside, and the system is a cool piece of technology that you can control. You can turn it on with your phone and that stuff is great.

I got cameras facing my field. Nobody was home and I wanted to keep an eye on my goats. My future wife said the Brinks' tech was wonderful. However, my cameras go on and off. They don't connect 100% all the time. Yesterday, I had packages delivered but the system didn’t inform me that somebody had been in my yard.

Just recently, I had service on a camera and a touchpad upgrade, and Brinks was great. The tech was very professional. He seemed to know everything that we had questions for asking. So, he was very knowledgeable. Especially around this time, with the camera on the door, it's kind of nice to know that there's somebody there any time there's motion. We get notified on our phones. Brinks is a reliable service and the features fit us. If people are looking, they can possibly look at it because it's simple.

Our system was initially activated and installed in 2016. At that time, it was managed by Monitronics or MONI, which got purchased by Brinks. Generally, the customer service has been improved. They're faster at responding. I’ve had various technicians out for different things, and the technicians seem friendlier and more accommodating.

I chose Brinks because there was a guy here that showed me about it. My battery's not working right now. It went out the other day and I had to call and have it rebooted. They claimed it was the electricity. Brinks is supposed to be sending someone out to fix it. I really don't understand why I'm having to pay to have it changed. Being elderly, I really don't know how to fix it. Other than that, I'm happy with my system and I don't plan on switching.

I moved into my house in August and there was a Brinks salesman in the area that hit up several of my neighbors. The sales rep was good, friendly and nice. I put him off for a week and he was fine with it. He wasn't annoying so that was great. The installation was super smooth and not a problem at all. It was quick. The representative even helped me with my Ring doorbell. So, it was nice to have him go an extra mile there. I live by myself, so it's nice too to have an extra level of security and it's super easy.

My system was going off, I had unplugged it. I understand about the COVID, but the schedule for Brinks to come out was almost a month away. When they came out to my house after I didn't have any system working for a whole month, the guy got lost, he said he had a flat, and then he didn't bring the parts he needed, so I wasted a whole day of work on that. He was sorry and said he'd be back. They had to reschedule again and someone else came out. That was three weeks after somebody came out.

I had a couple of panels replaced and that experience went pretty smoothly. There were a couple of flaws in the setup and some things that I was not expecting. When I've tried to call to get ahold of someone, it's been very difficult. This was over Thanksgiving weekend. I called Friday then Saturday and I haven't been able to reach someone so that's been a little frustrating. But I like the new panels. They look much more up-to-date and modernized than my old ones.

I've been with Brinks for a long time now and the service has been great. The guy who came out was kinda odd and he didn't program it right to what I needed. But the guy that I recently talked to on the phone got it straightened out for me and reprogrammed it.

The alarm kept going, I didn't know how to shut it off. Brinks rep stayed on the phone with me until the situation was under control, and scheduled a tech for on site repair and system check. Both men were patient, polite and competent. Great! Thanks!

I had to call Brinks within this last week and I had great customer service with the guy helping me because I didn't know I could have two abort codes. Because I changed and I forgot my son is the second call, the guy really helped me. I like the fact that because I just use the one code, I haven't set us all up individual yet, and I like the fact that whether I use it or my son uses it, I have that little picture of who disarmed and who armed. The only thing I do not like is when I want to clear all the arms and the disarms, I have to do them all individual and I have to sit there and put my code in for each one. That takes forever. I'm good with putting the code in but not after every single one. Then after 30 days or 60 days, they don't clear. They just all stay in there.

We were signed up with Monitronics and we haven't had anything done to our alarm system for years. It was trouble-free and then, we had a couple of sensors that failed because they were beyond their expiration. When I called the number, I found out that Brinks had bought that company so I arranged for a service call to have that sensor changed and to update the system. When getting ahold of customer service, the wait times are way too long. I was on probably hold for 20 minutes on the main number and they annoy the heck out of you by constantly playing the same message about going down their portal and emailing or texting them. I'm 73 years old and I've tried to tell companies a hundred times that older people do not want to do all that. We can but that's not how we were raised.

I started out with one company. They traded it over to another company, and this last trade was Brinks. The customer service has been good. It's the same equipment and it's functioning great. If possible, I wish there are more discounts.

We installed our Brinks system ourselves. It worked fine. We had someone recently because we were having trouble with two of the pads at entranceways into the house. So we had called to have someone come, and he did come about a week or so ago. Because we had switched from one company to Brinks, there were some things that were different that we did not know about. So, he explained things. He updated a couple things on my phone so I was getting notifications that I wasn't getting because of the switch. He was great.

Some guys came to my house and they got me to get Brinks. It works pretty good. The only problem I got is the chime. The box is not connected because they told me I gotta buy a low-voltage one. I did buy it and it doesn't work. The push button works but maybe the box is disconnected because it doesn’t work. I talked with the customer service team, and it seems like they don't know which one is the right one. But they're great people. Every time I call them, they're really nice. Overall, Brinks is a great product. I like it.

The company originally contacted me and they installed the system. They sold it to Brinks and the transition was pretty smooth. Brinks did the same system and just upgraded the cards.

My original security service was switched to Brinks Home security and I did not have any issues with the alarm service; however, the billing and customer service have been a nightmare to handle. I have been out of contract for years now with my alarm and when the pandemic went down my family was no longer able to afford an alarm system. Brinks continues to bill me, when I got around to calling Brinks to cancel my service in August, Brinks said I would get a cancellation email. I never received that email. I received billing emails and "sorry you are leaving us" emails but never an email to cancel my service and e-sign it.

I got the security system to feel safer when I'm gone. Many times, I go away on weekends and I have no one to protect my property. I have been with the company for probably 15 years. Originally, it was Protect America when I started. I would not recommend Protect America because of the experience I had. Now Brinks has taken over that and it remains to be seen what we'll go for. If I have good service, I'll probably be willing to stay with them. Recently, I was a little bit disillusioned with it because I wanted to fix a sensor on my door. I spent about three hours with a technician on the phone but I couldn't do it. I said I needed somebody who could come and give me some hand because I didn't want to go through it again. They said they couldn't do that and they'd just send me another sensor. I said I didn't want that and I would rather change companies.

If I could give this company zero stars I would. I purchased a complete security system for my remote cabin in the high California mountains back in March. I was assured by the salesman that it would work in the area. Because of Covid 19 I was not able to travel the four hours to install the system until July. As I suspected the system did not have any service when I tried to install it. When I called customer service to return the system I was told that the return window has closed. I installed the system in my home here in Las Vegas. The high dollar equipment is cheap. The batteries were all dead in the sensors when I installed them. It takes 30 minutes to get a actual person on the phone. Do yourself a favor. Avoid this company.

Brinks did an excellent job and so far, everything’s working. They got better quality service. The other ones are all analogs and this one’s completely digital. So far, I’m satisfied with the service. I appreciate it.

My company was bought out by Brinks and they were a little more professional. I had to have a repair done. The technician was great. I really appreciated him explaining everything to me. It gave me confidence in the switchover, which, coming from MONI was definitely a step up. There were some challenges on the equipment like my doorbell kept going off because of the wind, but not anything that I couldn't handle. The way it all works with the apps is pretty cool.

BE WARNED!! All they want is to rope you into a contract! And you better not have any plans of moving during that contract or you will get forced into another contract! Customer service is not truthful and will tell you anything just to get you to sign another commitment. This is my second experience with this company's unethical practices. The first time we moved bc we are military and that’s what we do, I was told not to take equipment. They would provide that at the new location. They left out the important detail that we would then be locked in for 5 years!!

We just moved into our house and we were looking for a security system. A guy stopped by and told us all the good stuff about Brinks. Another guy came by after and he was pretty cool so we ended up getting the system. The installers explained how to work everything and where everything was at. It's just that sometimes when we use the app, it takes a while to show up the doorbell camera. When someone rings our doorbell and I'm in another room and my wife's in another room, we try to check the camera at the same time, and it never comes up. It's connected directly to the internet so I couldn't see why there would be a delay.

I like the system. I've got the app where I can check to see if the alarm is on or off. I had some trouble with the alarm on the back door. It kept falling down, and it showed my door open, as well as the front door a couple of times. I contacted Brinks and the rep wanted me to fix it myself. I just stuck it back up in there the next day and so forth. Everything is going pretty good now.

I was pricing around, and Brinks was the most reasonable. Everything has been good with customer service. I've recommended several people to Brinks.

My recent experience using Brinks has been the nicest because I got results and their rep gave me information. The service was needed because I couldn't figure things out and the alarm kept on going off and some other things. It worked out really good. It feels a lot better now that things are fixed. There are some things we can do on our own to set things up, but sending someone over to kind of fix things was really great. With Brinks, I feel better and I can sleep better at night and I've got my little squares in my hand. If needed, I can press the button.

Brinks came out to fix our system the other day because the ones that were wired from Monitronics were already no good. So, they replaced them and made it wireless. The tech was very nice. He was excellent and I give him 100 out of 100. We're very happy with Brinks. It's a good monitoring system. We haven't had any problems with it being monitored. We wanted to get cameras and I asked the other guy if they could call us about it because ours is not working anymore.

I switched from ADT several years ago because they had gone up so high. When I went with Monitronics, I got a good rate because I signed up for five years. Then I've signed up with Brinks this time for three years, and I paid 22.69 a month. This system is a little bit easier to operate. The people put a new panel in the other day for me and it's more like a little small tablet. It's working out well if I can just remember to turn it off before I open the door. One time, I called customer service to let them know I'd already lost the key fob for the alarm system. They are sending that to me. I’ve also called Technical and I've always had good service.

I was already with Monitronics before. I have an old system and I wanted to upgrade it. This second go-round was not as great as the first, once the equipment got in. The associate that I spoke to when we were trying to get the second panel, didn't know how to upgrade it 'cause they couldn't install the doorbell camera. The installers said that they would have the doorbell camera switch to the second monitor. In my old system, I had a second monitor in the bedroom where my second keypad's in there as well. The associate couldn't grasp that concept to get it replaced. But it worked out. I got the second monitor, although I need the second keypad installed in the bedroom. It was overnighted to me and I need to schedule the install. Overall, it was good.

The tech from Brinks resolved all my issues. It was a great experience. I'm very satisfied.

I called Brinks and they came out and put the system in. But the reaction time that I was getting for the doorbell is not acceptable. Delivery people would come up, drop the package off, and be gone, and I wouldn't get anything. I'd go outside and there's a package sitting on my front door. So, they adjusted the sensitivity. And it really hasn't gotten any better as far as when it alerts me, but it does alert. I got a tree that's in front of my thing, and when the wind blows, it goes off constantly. But that's something that's moving right there.

Brinks has been awesome! They call so quickly when the alarm goes off to make sure everything is good. I have peace of mind knowing Brinks is looking out for us! I would highly recommend to anyone looking for secure for their home.

I'm very pleased with Brinks. I have the fire detector and the things on the door, and everything is fine. It is a great company.

I purchased Brinks just for security. They were awesome and took care of me.

The people had Brinks here. I just took over the account. I needed upgrade and the tech was very helpful. He was great.

They do a good job monitoring BUT if you need any kind of help with hardware or service be prepared for deceit and ineptitude. They couldn't fix our integrated camera system but still expected us to pay the full monthly fee. When a rep called they offered to lower the price. We weren't happy about having useless cameras but we thought this was at least SOMETHING... Here is where you cannot trust Brinks. AT NO POINT WAS IT DISCUSSED WITH US THAT THEY WERE CHANGING THE LENGTH OF OUR CONTRACT. Only that they were emailing us the new lower monthly fee.

I transferred my Brinks system to my new location. The techs were very professional. They gave me full details and answered my questions. My rep also walked me through updating my information. This system works for me. It is very easy to manipulate. Getting an appointment to move my system from one location to the next took a little while because of COVID. For a time, I didn't have any security system attached to my home and I felt a little open. Now that I have Brinks, I feel a lot more secure.

The representative was very good and the installation went very smoothly. When we contacted customer service, they were very helpful and got the thing resolved very quickly. Since having the system, we now know who comes in our house when we're not there. I like the app. It's very handy. At the moment, we're very pleased with Brinks.

I'm happy with Brinks. When they came and put a new sensor up, they were very polite and checked out everything. I have had no problems since. Their sensors are better than the old ones.

I called Brinks to have a tech come out and look at my sky door bell.. I had the old style sky doorbell and there was a recall on it. The Brinks tech replaced the door bell with a new style sky door bell at no cost to me. Door bell has been working with out issue since.

Was pleased with customer service. Will recommend any one. Have before. The customer service rep was very pleasant to speak with and very patience. That's the kind of service anyone will be pleased with. If you want your security to be taken care of Brinks is the one.

I've used my Brinks system for so long and it has been pretty easy for me. I'm satisfied with it. Also, I've had good experiences with their reps.

I had a problem, the people came out, and they just automatically upgraded the system. They were very efficient and courteous. It was very easy. Overall, I'm very satisfied.

Everything is going great. We had a little issue when one of the sensors wasn't working and they sent somebody else to fix it. They were fantastic. We love all the features.

Called to set appt last week for repair of alarm system since Nov. 9th, Battery died, alarm system down. Called customer service to set appt. Earliest available appt. for repair service was for Nov. 25th, 2020, 1-5pm. Job# **.

I requested Brinks to check the system. They came and told me everything was okay. But I thought that they were going to do a very comprehensive check. Since I opened the account, I had to call the company several times for several malfunctions. Usually, I'd contact them because I was getting a low battery warning, and my front door was not connecting. They told me that I had to replace the battery myself. I did that but it was not the battery, it was something else. It's got to be with the main battery from the alarm system, from the control. I was having a front door alarm and a low battery on the controller.

Their reps were good. They were very nice. They updated my system and a nice young guy got it all done. He was an all right guy. The system is working okay.

I was transferred to this company.. from my previous company: Protect America.. who.. despite high pricing never had me waiting that long. I was asking what deal they give me if I renew contract. for 3 years.. I kept getting everything but nothing.. I was told all I can get free was 3 sensors.. I needed 7.. If I wanted 7.. I would have to pay more!! I was told to call on Monday.. that it would be fixed they would give me 7 sensors. No cost for renewing my contract for 3 years. Well.. calling Monday.. and they put me on hold. Never answered.. had to go back to work. Get ready to wait forever if you need help..

The tech arrived on time and was courteous. He was very knowledgeable about the system. He thoroughly went over all sensors to ensure they were operating. He explained all of the features and helped me understand what changes would occur. The only area of constructive feedback is that I did have to ask him to wear a mask. He promptly put it on and wore it the entire time he was inside the home.

Out of all the years of having home security, Ryan was the best one yet. He was very timely, thorough, and polite. He was very educated on literally everything. He checked all of my door and window sensors before he left to make sure everything was working properly after installing cameras. No one else has ever done that. Best service by far!

App. Were trying to use the Brink App to use my alarm & other equipment; but, we're difficult to access than I had expected and I could not fully use what part of App I were used to for input, or, of my previous App experience on another device. Couldn't figure out why? I had a few contacts with Technical Support and though I'd like to report; both Reps seemed very-helpful and gave all they could to win over the issue; which I want to say.

I've had several security systems before I got to Brinks. Monitronics was the one that took over the provider that I had before. But they didn't replace all the window things. One of the guys told me, that they don't have to replace them all the time. But they wanted me to pay $50 for something that I couldn't have had to replace. I was having a problem in my master bedroom so they came out and replaced that. The guy said he would replace it for $20. But I told him that I was not paying him since Brinks told me that he would come out and fix all this.

A representative walked up and they told me all the things about their system. It was really great and it really fit all my needs. When I explained that it didn't fit into my budget, they made it work, and now, I have them. I haven't had any trouble with the system at all. I went on vacation, and I called them. They told me I could have somebody else's number set up as the emergency contact, and they made it really easy. I feel really safe. They explained everything in the way that I can understand. I’m 50 and sometimes these things are not super easy for me to integrate into my life. Sometimes I don't get technology as easy as other people. I love Brinks. Their call center people are easy to talk to and they answer all my questions. They're great.

I have only been a customer of Brinks for a a short time. They recently bought out the company I had been with for about 20 years. I have been very pleased with the customer service I've received so far and highly recommend Brinks to anyone looking for home security.

The salesman for Brinks told me that they were a part of ADT so I switched. Only to find out after the contract was signed that Brinks and ADT are no longer the same company. I was lied to and when my two year contract is up I will go back to ADT. People deserve the truth and I do not appreciate being lied to!

The tech was really very nice. I do have a question, was I supposed to get a new emergency button to either wear as a necklace or with a study band? I believe when I had Protect America, I did have a wrist band to wear the emergency fob. I ordered lawn signs, which I finally received the other day. I originally ordered two sheets of four window stickers, but only received one page of four stickers.

Called because my door was slow to open after putting in code. Technician verified that battery was going low and informed me that they should be changed yearly. Walked me through how to change with mega patience and customer service. I was extremely pleased.

I visited with several people to come help me replace a battery in one of the smoke detectors. After talking with several people, they ended up saying I had to wait over 3 weeks. Not happy as it is still beeping.

Customer service is horrible. They lack knowledge of their own system. The IQ panel 2 alarm has many problems and explaining these problems to tech-support is a waste of time. They don’t know how to fix anything. They turned off my motion sensor completely because it was malfunctioning and they not know how to fix it and did not tell me they did that. My phone stopped receiving updates about my alarm after the first day and now they come hours later. I’ve called them twice about that they don’t know how to fix it. I finally asked them to send out someone to replace my panel and my motion sensor and no one from Brinks has got back to me on when that will happen. These are only a few of the problems I have. There are a quite a few more glitches that I am having. I will probably wind up returning there equipment and canceling my service and going somewhere else.

Your technician was punctual, knowledgeable & friendly. He installed the new equipment, updated my system and correctly repositioned the CO2 detector. All functioned exactly right when he was finished. I would highly recommend Brinks to anyone who asked.

I requested replacement items for my windows and have not received them, also requested video doorbell. They said because Protect America was bought out by them, I was not able to get the promotion of free doorbell video camera.

I talked to a rep on Oct 31 about scheduling a visit for a technician to help me with our security system and to install upgrades. I was told that I couldn't get an appointment until Dec 7. I'm considering cancellation. 6 weeks to wait for a technical/service visit is excessive and unacceptable.

I feel very secure with my coverage. I have had it for several years. Anytime there has been a problem, I have had no trouble getting in contact with someone who could help me. One time I had a problem when I was making strawberry preserves. I had the burner on too high and they cooked down until I could smell them scorching. I got them off the heat and took them outside to throw over the fence into the woods out back. Meanwhile they called me back to check, and I missed that call because I was several feet out in the backyard getting rid of burnt berries. The next thing I know there is a huge fire truck out in the street in front of my house, and a fireman was knocking at my front door. I told him everything was alright. By then I had opened all the windows to let the stench go outside. By the way, the fireman was a former student of mine.

This is the second time this week.... I was very pleased with the customer service I received. I accomplished all I wanted and was very pleased with the rep who answered questions and was able to get me back on track.

We’ve had this service for a very long time, even when it was Monitronics. We’ve been satisfied with everything except one incident a few years ago when we couldn’t get a battery changed, but we got it squared away.

When reaching out to let Brinks know I was displeased with the service, the customer service guy I had took my irate temperament and calmed it down by addressing each and every concern. I was a customer of Protect America. I hated the transition. Now that I am fully a Brinks customer getting set up and then have the best tech to come to my new home was truly a pleasure. They both made sure my family and I was fully protected. They both reassured me and I have been pleased thus far. Thank you for making sure my family and are are fully protected.

I was upset with the fact that it took two months to have a technician come and upgrade my home security panel. Well I was contacted by a representative asking for more details on why I gave your customer service a low rating. So they compensated me for that issue and I'm great now. THANK YOU.

The gentleman who came to the house with very nice and very accurate with his work. He checked all of the circuits. He checked the circuit board and repaired my video camera. I really did appreciate him and he left his card if he was ever needed again and I appreciated that. Thank you.

I talked to girl named Destiny... She calmed me when I was about cancel service with Brinks because previous customer service could do their jobs right with my scheduled service. Thanks Destiny for great customer service care!

We had the following error message on our monitor: Console: Radio Modem Network Failure. I originally called Brinks tech support and they fixed this remotely, however, it popped back up so Brinks scheduled a tech to come to the house at no charge! The tech was friendly, respectful and knowledgeable and was able to fix the problem right away. Thank you Brinks!

Brinks came out to install a sensor for my home alarm. To schedule the appointment was easy and they worked around my work schedule. The technician was professional and friendly and he did the work very quickly.

I'm very pleased with the service that Brinks provides. The technician was very knowledgeable. He definitely knew his job and the system. He explained it well. I work in law enforcement for over 25 years, so I feel secure either way. I have Brinks because you never know. But I do feel more secure with the system.

We had ADT when we first arrived here, and then we switched to Guardian. Then, Guardian was changed over to Brinks. As far as the customer service we've had, it's been good. With the technicians, and then also, the agents that I've talked to at the center, they've all been great. I had a low battery in the hallway and I didn't know what type of battery it needed. So, when the technician came out to replace the battery, he also upgraded the control panel because it was outdated. He checked everything to make sure everything was okay. It was an outstanding job. We got the lower system because we don't have all the cameras like most of them have upgraded. We just have the wireless motion and the door sensors.

I had a system that Brinks took over from some other company. I was able to get the upgrade and now that it’s upgraded, I feel better. I like their service. They're good.

There were two main competitors when we built our house 10 years ago. Brinks and Vivint. The customer reviews that I found for Vivint weren't good at all. They were pretty good for Brinks, so that was why we chose them. Since we’ve had Brinks, we've added the door locks and cameras. They've upgraded the actual system itself about twice with new keypads and new features. The people that came out for that were knowledgeable. They showed up on time. They took care of everything in one visit. Our system got pretty much everything that we want. There are a few other features out there that I know they offer that we just don't want to use right now, but it's got good quality. Every interaction we’ve had with Brinks so far had been good.

So far, so good. I love my system and I’d recommend it. They’ve been helpful. I’m not transferred a whole bunch and I’m able to get a quick answer. They’re able to help me correct different stuff. I had an additional charge on my account so I called. The rep put a credit on my account so that I wouldn’t be charged. She rectified the situation. One of my sensors wasn’t working so they sent me out a new sensor which was something I had fixed myself. It disconnected to the rest of the system so I have to call the technical department.

Brinks' customer service was great. I switched from Brinks, and I'm with Vivint right now. I'm not officially gone from Brinks because I'm still paying the bill. I'm waiting on Vivint to give me a buyout. I just left my grandma's funeral, so they just caught me at a vulnerable time. I really didn't have any problems with Brinks.

I put a complaint in to BBB because I spent several hours on numerous days both on hold for long periods of time and also with technicians and my issue never got resolved. Then after all that they wanted to send someone out so I would have to be inconvenienced again to be home in the time frame they gave. My response was I pay you for alarm service not for my door cam. Well, when I originally got the service through Protect America the door cam was a major part of me going with the service due to previous stalking issues so I am sorry but didn't appreciate that.

Had been with Brinks for over ten years. Received call from them 6 months ago with offer of a new lower rate because we are a good customer. They did not say anything about a contract or any restrictions with this new rate. Due to major family change, no longer in need of service. Called them and was told that I had to pay $200+ in cancellation fee. I did not sign for or agree to a new contract. They did not care even after explaining the reason for the cancellation. Customers be warn of deceptive practice by this company.

Four and a half years ago, Brinks was the only one that could provide us with the fancy GC3 console and we did a purchase. Overall, the customer service people that answer the phone have helped us out in the first call. Very rarely have they had to send someone out.

I would recommend Brinks to others. It's a good alarm system. The guy who came out for the installation did a good job. He was very fast and got it all done. We're satisfied with the system. I can check on it and see who's outside at night. If my husband hears anything, he could get on my phone and see if anybody's out there. They're also nice people that I've had to deal with to come out. They get to it and solve our problem right away. They don't beat around the bush. I couldn’t get the light bulb to work and they came out and fixed it. They were helpful and explained everything.

We've been a Brinks/Monitronics customer for four or five years now. We had them in Virginia where we lived originally. Since we moved to North Carolina about four years back, we've had nothing but problems. It's been a nightmare. The most recent visit we had with them, we had some sensors that had failed. This was the first time in many visits that we had a Brinks employee come to the house. He was fantastic and restored my faith in the brand. We were waiting out our contracts so that we could go somewhere else because the service and the support have not been there. He assured me that they've done a lot of in-house hiring and there's a lot more in-house labor. Instead of having somebody come from three to six hours away in North Carolina, he can service me from his Virginia location. He took care of the problem and he's gonna come back. He upsold me some more cameras and some more security features.

The system from Brinks has good quality and I like that I can see the cameras through the smartphone app and then use it wherever I am. The guy who installed the system knew his stuff but after it was installed, I got some emails saying the cameras had been deleted and that my email address had changed. So, I didn't know what that was about. I had to call them back and the rep reinstalled the cameras. She said she was able to see that some person had gone into the system and deleted it, and changed my email address. But she didn’t know who that person was or how they did it. She had the name of the person but I've never heard of him. It wasn’t the guy who installed it.

Brinks technician service is the worst. I installed a new system a few months ago, it failed and I called Brinks. I spent more than an hour over the phone with a technician and finally he told me I need a tech at home to see what happens. He confirmed an app for the following day (today) and I was called again saying the tech is "busy" and I have to wait 8 DAYS for the next available... Horrible... Why do I have a new system if I'm without it for 10 or more days????

Brinks' service is great. I wish there was a cheaper service because we barely use the alarm system. I'm stuck in this contract and I gotta pay it regardless. It would be great if they offered something for people who are on low-income. They'll give you like a few months for free, and then they prolong your contract. I tried to cancel but I would have to pay the extra amount because it's a contract.

I enjoy the service with Brinks. I can always check and see if anything would happen around the house and different things like that. I was with another company, and then Brinks had bought them out, and I've been with them ever since. They've been giving me good deals within my contract. On a Monday, my doorbell camera had broken and I called the customer service. I have an appointment scheduled for this week.

I had signed a contract with Brinks security system for 3 years. My previous owner had it from them so I decided it may be good if I start a new system with them as well. Without activating my service they started billing me. I had numerous calls with them and the only thing they insisted, "You have a contract and you have to pay irrespective of whether the services are active or not." No resolution/no help on how they can solve the situation just you have a contract. I need legal help to take down establishment like this. No one called or explained on how services need to be activated. They just want your contract. It’s better to have no system than to go with a company like that.

We’ve always had a home security system. We just wanted to go back to Brinks because we got switched to ADT when they weren’t in our area anymore. I called Brinks for service and they were able to get somebody scheduled to come out right away. Brinks could improve their hold time though because I think I was on hold for a while. The person that was sent came the same day as I had called. He was able to replace the broken thing and get it all working right away. We already had everything installed, and one of the sensors wasn't working. So, he replaced it. Call Brinks.

Brinks provides wonderful service. They're great. They made me understand some things that I didn't know how to do before.

No complaint with Brinks just that their monthly charges they never give anything off; they will say they give 2 months no payment then when you call again, they say it is added to the term. They should be considering older people like myself at 70 years old and excellent paying customer a COVID reduction in price for al least 90-day period

About a decade ago, Brinks was the most well-known, and they came out this far. The customer service team at Brinks has been great so far. I hadn’t used the system in like seven years. I started leaving my dogs out when I leave the house if I go away for work. I'm out the house too long. I didn't know I could leave the motion sensor off. I didn't want the cops showing up and shooting my dogs, so I just didn't use it. When we had a power outage weeks back, I was getting alarms. The battery was dead but the guy came out and said it just needed to be charged.

I like having Brinks. I did the installation and it's fine. I also have the camera and I can see it on the phone app. Everything's good. The only problem I had was them not taking my old credit card off the thing. If they try again next month, they won't get the money.

I've had Brinks for a couple of years now. When upgrade was available, it was installed completely and at no cost to me. Otherwise, I've not had any issues and no need to contact Brinks. Good service for the price.

I called in because I received an alert about my doorbell camera reaching it limits. I spoke with a lady, can't recall her name, she was very professional while assisting me. She explained what the alert was about and how I could resolve the problem.

I have Brinks over at my previous home. I have them as well on the new home. I had it installed because it gives me a sense of security because I'm by myself. I like the new monitor. It's quick. You just hit it, and it beeps and it’s done. Their customer service team is very good. The installer was very confident, very good and quick.

I installed the system myself. I'm still evaluating it but it works.

It took a long time to wait for a service person but when he got here, he went right to work. He was bright. He was young, energetic and very friendly. He knew what he was doing and installed another chip that the system needed while he was here. That was a good thing too so it’s a plus. The system is working fine.

It was an ordeal due to the pandemic. I kept calling and never could get ahold of anyone. It says they have technical service Monday through Sunday but it wasn't there that day. They were closed. The system was out of whack for at least three weeks. It kept saying offline. The back sensor was not working. I finally got through and when I did get a customer service representative, he was very helpful. They had to send a technical support rep out here ‘cause it kept saying low battery. My sensor on my door doesn't have a battery yet. He recognized that immediately when he walked in. He put a new sensor up there and it works fine. He was great.

We've had our system for 25, 30 years. We were with another company then Brinks purchased it. The system is easy and Brinks recently updated it. We're very satisfied with it.

I had a problem with the battery that was low. A tech from Brinks came and told me how to use the battery. He also upgraded my system. He was so kind and professional. I'm so happy.

On Friday October 30 my alarm was set off because the door sensor fell apart, the equipment is less than 6 mounts old. When Brinks called me they did not have my correct number even though I moved and told them my number changed and gave them my new number. The only way I knew there was a problem is my daughter was texted by Brinks and she called me.

We had a false alarm one time. We had set the alarm off by accident. Brinks' response time was very quick, and we haven’t had any troubles with them. They came out, upgraded the system, and it took about 15 minutes.

I wanted something to know that my mom will be safe. I know that Brinks usually does a pretty good job. The customer service people at Brinks have all been very pleasant. When there was a problem with one of her smoke detectors, they came out. They did a fabulous job. They've been really wonderful, and they've been really good for my mom. So, I'm very pleased.

After being with Brinks for many years, we sold our home and moved. I called the company two months before we closed and requested our account be closed. I was assured that it would be closed and the proper paperwork would be sent to me immediately. Imagine my surprise when next month I was charged. I called again. Same reassurances, yes she could see that I had called before, no she didn’t know why it wasn’t canceled yet, no they weren’t able to refund my charge. After more than an hour on the phone, I was promised again that they would cancel my account and reverse the charge.

So far, Brinks has been good. I thought I was having an issue abought the camera. It wasn't working properly, and they kept tossing me all over the place, so I kind of gave up on that one, but it’s okay. When I called last week or so, they told me that I need to get like a Wi-Fi extender and that would help with the issue. The rep I spoke with was really helpful though.