Brinks Home Security™ Reviews

I was with Monitronics for years and was never contacted about upgrading or changing my original equipment. Then I received notice that they were now Brinks security and the cost of services was increasing. So I was paying more for outdated equipment. I decided to change security systems for a company that actually communicates with their clients. I called to cancel service and was advised it had to be in writing. I mailed the request with the information.

My husband and I could not be more unhappy with Brinks. We tried to cancel our contract to cut down on expenses and we were told we had 17 months left. We were bummed but understood. We’ve tried to get the bill cheaper and they offered to lower the price by $5 if we signed another 17 month contract. Nooo way! Well, we recently relocated and their technician was unable to install our outdoor camera. When we called Brinks to have a reduction in price since our camera was not operable, they refused to lower our bill. We are now paying $70/month for a doorbell camera and two motion detectors. That’s IT. On their website they have motion detectors, outdoor cameras and a doorbell camera advertised for $40/month! And they refuse to price match. We will never use Brinks again and are disgusted with them.

My son had gave me the Brinks system for Christmas. Everything is going fine, but I just can't get my outside camera connected to it. Besides that, their response time was good and I've had great interactions with their reps.

I started out with a 36 month contract with Pinnacle that was purchased by Monitronics who then was take over by Brinks. I forget the dates but my system was installed back in 2011. I got to looking around and say Brinks same system by only charging 29 per month for new customers, they have been billing me 58 for the same service. I called to see about lowering my rates but it was the weekend and their Billing department doesn't work weekends. I spoke with their online chat and was offered 47 per month but required a 12 month contract. When I asked if this was locked at that price for the full 12 month, I received no answer to my question. I said I may be interested in that but if it was to be a 12 month contract I think down around 35 and a price lock, again no answer.

I signed up with Monitronics for a security system for my business because I heard really good things about them. They had a really good price when I was just starting and the service was good. I’ve been with them for 20 years and they've changed their name to Brinks. Everybody has been nice and good. If we got some issue like the burglar coming on or the alarm coming off, they call us. Then, we call them to disregard it. And if we have some issues, they're really helpful and they listen to us, not like any other company.

In May 2016, my mother began service with this company. Her dementia led her to sign a 5 year contract, taking funds from her fixed income and giving it to a company that installed a system that didn’t work for which they charged her over $200 in service charges to fix THEIR issues. Her brain not working like it used to, she could not and cannot figure out how to arm and disarm anyway. The unit is useless. We found out about her purchase 10 days after the 30-day window for cancellation, called on her behalf to speak to customer service, and cancel the account. After many phone calls, the answer continued to be “TOO BAD.” She was stuck with 60 months of payments for something she could not use, money that is now going to Brinks instead of paying for diabetes medicine.

I am a former/acquired Moni (10 yrs) customer who after bill increases, attempted cancellation in December. I called customer service December 26, 2018 requesting to cancel my account immediately and was very surprised that they required the request be sent in writing to complete the cancellation. Not only that, they told me that it will then take them 30 days to complete the cancellation from the time they receive the letter, all the while they are going to charge you for the service.

I had tenants move out of my rental home and the new tenants didn't want the alarm service. So I called Moni, who is now Brinks, to cancel the alarm system. They told me that they couldn't just cancel it over the phone and that they have to mail me a letter and then it could take up to 30 days to cancel once they receive the letter. I asked how this was possible and they offered no other solution. I hung up with them and called back the next day. I was able to get someone that said they would send me a cancelation document to e-sign.

Security system purchase from a local company, Central Protection Service with contract with Monitronics. The system was obviously never connected as system was triggered several times with no response. I contacted Moni and they confirmed they had no record of alarms. Just dismissed my concerns. After several months I went with another company but continued to pay for a year of contract. When I tried to cancel they won’t let me. They keep charging. I feel they breached the contract. I now know this is Brinks' business practice after taking over Monitronics. Brinks are scamming customers.

I have Brinks at my property in Maryland and everything was good. Their techs were very professional and I'm very satisfied with the quality of the installation. So, I chose to go with them again for my property in DC. But I had a problem with the guy who handled my situation at the third-party company that Brinks hired. He was supposed to call me back about the installation but he never did. Then he was out sick. And when I got to talk to him, he told me that I could install the system myself after he couldn't find any installer. My experience with him was very unprofessional and messy. So, I returned the system to them even though I paid for it and I didn't get their service anymore despite being able to work with somebody else to get things cleared up. But minus that incident, I'm totally happy with Brinks' system.

An appointment was scheduled for between 10 and 2 on Tuesday. Tuesday afternoon came and no one showed up. I called to check and they said they don't make next day appointments and that the next appointment is a week from Wednesday. That's 10 days for my business to be without an alarm system and is totally unacceptable.

RUN AWAY!! Do not do any business with Brinks! I’m a Former LiveWatch customer. LiveWatch was awesome. Great value and great service. Brinks now owns Livewatch. Brinks has literally been the worst customer service experience of my entire life. Made my final call in today. Voiced my complaint with Brinks' failure to update my address after a move for over two months (that’s two months paying for service I didn’t receive at my new address, when I have given them my new address multiple times in writing and verbally over the past 2 months). Additionally this is after being promised new door and window sensors for free for the new house because the old sensors were breaking when I tried to remove them. No sensors ever showed up.

Brinks is a RIP off. I was a Monitronics customer. Recently I noticed that I've been getting more and more letters in the mail from Brinks. I called to cancel my service after noticing that my bill had increased significantly from what I was paying with Monitronics however I was told I still had 23 months left on my contract and would have to pay off the remaining balance.

My experience with Brinks has been good. The reps did a good job explaining the different products they offer and what I could get. However, I wasn't aware that I was gonna have to install the equipment myself. But my cousin who referred me to Brinks helped me set the system up. She talked to a representative to walk her through that process, and that person did a good job. I started off a bit rough though because the GreenSky connection wasn't described to me very well. I didn't know that I will have to pay GreenSky along with my monitoring fee. I thought it was gonna be one bill together. So, now I'm paying $30 monitoring fee as well as the monthly fee service which I also wasn't aware of. Nevertheless, I feel definitely safer having Brinks in my home.

I had a different security provider before and with that provider, the minute I open my front door, I forgot to disengage the alarm, my phone was ringing, asking if everything was okay. Now, with Brinks, I don't get any phone call. Now, we can’t afford to have it because I’m not working anymore and my wife is the sole income provider. There was a lady that I talked to that I couldn't get help outta her, and I said, "Well, I guess the best way to get it disconnected is to go up and close my checking account." So that they won't be able to bill. Brinks said that they’ll just sue me. They will just file a claim against me and take it to court. James, a guy that I talked to told me to call back on April the 9th to cancel my service, that way I would already be done with my contract.

I first had billing problems when Brinks took over my Moni account. Billing was messed up and I kept getting bills from Moni too. Finally I signed up for auto payment and the first payment didn't post at all and I get a bill with a late fee. Once I find out I send another check and the auto pay starts working. They were supposed to credit me $5 once they received my check for a refund as per their representative told me for the late fee. Of course that never happened and I still get late fee notices, but auto pay is working.

As a Monitronics customer since before 2011, Brinks acquired my account. Soon after, our monthly statement increased so we called to reduce the bill. We recently had a job loss in our household and called again to cancel our monitoring service, and Brinks says we agreed to a 60 month contract when we called to reduce our bill. The agent we spoke to offered us $80 to cancel the contract, some papers to sign by mail, our final month's pro-rated amount and a $5 convenience fee to pay the $80 by phone.

My son had Brinks in his house up in Sacramento and he also picked it out for me. Right now, everything seems to be working. The only thing I wonder about is how well will it work when I push the emergency button that I carry with me. There’s no way of finding out ‘till I need it.

Everything has been going fine with Brinks, and we like that we're able to access it while we're away from home. I feel a lot better with it. But they could get the camera working because we can't access it online. Other than that, Brinks is a reputable company and it's a good company to go with.

My daughter already had the service with Brinks, so she helped me set it up. The agent that initially helped me was new, so they misinformed me on the price versus the equipment I would be receiving. It was a huge misinform so we ended up going with a different package because they told me the wrong thing. But they didn't honor it. I didn't like that at all because if you tell me something, you should honor it. If it’s not my fault, they should be talked with correct information. I ended up having to speak with a manager, and he didn't change anything, but he was very helpful.

I had a home security system and I wanted to add to it, but the cost of adding to it was ridiculous, which may need to get other providers including Brinks. Brinks was more expensive than a couple other companies, but I thought I’d stay with them because one of the other companies I was looking at has been circumvented and that’s not what I want from a home security company. The representatives from Brinks were very patient and helpful.

I cancelled my service with Brinks Home Security a few weeks ago. However, my auto payment was still processed. When I called sales/customer service, I was transferred to several different reps who were extremely rude. I requested that my account be refunded as I am no longer using their service. I was flat out told that they would NOT refund my payment. How can they legally charge me for a service they are no longer providing? I have never received such poor customer service. Very disappointed and will definitely urge others not to sign up for their service!

I was moving into a single family home in the city and when I knew that I wasn’t gonna do a do-it-yourself system, Brinks was the best and most affordable option. I had a sense of security with them coming out to install a home security system rather than having to do it myself. It gave me more peace of mind. The person they sent out for installation was very helpful. I had existing detectors that he was able to program to maximize the security system. It took him three hours to put in the system. I’m glad I didn’t do it myself because there were a few issues that ended up coming out and I would not have been able to do that. The features offered in my system and their quality are great. I like that I can follow everything with my phone. The cost was right in line with all the other systems. But with the installation, it was the best price. Overall, I had a great experience with Brinks.

I am a former/acquired Moni customer who after bill increases, attempted cancellation in December. The link provided was a dead hyperlink. I called customer service/retention to secure another link which was sent. They accommodated an immediate cancellation with management advising that the 30 day period was waived in lieu of policy. I was advised that I’d receive credit and not incur further charges. I however, received two bills without credit for Dec/Jan as agreed upon, both with $2/ea paper billing fee.

I sold my house in September of 2018. I called and told them I sold the house and no longer lived there and was terminating the service. The representative tried to get the name of the new owners and said she could give them a continuation of service. I told her I would leave them the info and they could call if they wanted Brinks as their service provider. I told her I wanted to cancel. I don't own the house and I no longer live there. (I have been a client for 10 years.) Fast forward to October. I received a bill. I call several times to customer service but got a recording that all customer service operators were busy. In November I get another bill, this time with added late charges. By this time I'm really annoyed and wait 25 minutes on hold to actually talk to someone. This person tells me that you can't just cancel over the phone. They tell me that you have to sign a document that takes at least a month to process.

In my first home, the service worked great. However, when I moved to a new address, the installer came to my home, and installed the system. I had to sign a new contract, which came with all new equipment. And since I had great service with them in my first home, I trusted them. However when the new system was installed in my new home there was apparently really poor reception, so the installer tells me that because of this poor reception, I have to have the system installed without 2 way voice. I reluctantly agreed, as I figured the system would still work, I just wouldn't have 2 way audio.

I’ve had this service for the past 5+ years. My system hasn’t worked for the past couple of years. I have still been billed for it. I canceled my service the beginning of January 2019. They are still billing me and I cannot cancel my service without giving them all kinds of extra personal information which I will not do. I have talked to many people in the company and they will not cancel my service even though I have put a stop payment on the bank. I have never been late and have not even use their service for the past couple of years. Good luck trying to get rid of them. They are like a tumor and the people that you talk to on the phone are very hard to get through. They play a game with you to try to get more personal information.

Installing the system was easy, it only took me half an hour to do it. My Brinks package features are very good. The system is seamless, very connected and has visibility. Brinks is a good security solution.

I've been with Brinks for over 20 years and I've been very happy with their service up until now. I have two separate accounts. I've got my home account that I've had forever with them. I've been completely happy with it and it's been great. Recently, I contacted them to see about upgrading with cameras and we got that. At the same time I upgraded our home system, I told them that we were also needing to install a system at our church. They said they could take care of that and sold me a system right there on the phone, and everything's great. I assumed I'm gonna get the same level of service.

In December, we tried to cancel service, but were stymied by a code word issue. Although my mother-in-law was there, we could not get past their gatekeeper. My husband repeatedly asked for a supervisor and was denied. My MIL is elderly and cannot remember the code. In January, we sent a letter to cancel the account. It was rejected, according to the agent, who said they are not required to notify the client that their legally binding cancel letter had been rejected. He refused to credit us back to December. Mind you, the house sold in November. We still have not received the Docusign to cancel.

The lady I talked to when I initially had Brinks set up was very good. It was probably the best customer service I've ever had. Then I also spoke with them when my alarm went off. I think the living room sensor had failed and that was what set it off. Now, I've gotta fix the monitor in the living room because it fell. But other than that, everything has been great. I usually arm and disarm the system with my cellphone, and I like that. It's convenient. In terms of the features in my package, I'm liking everything and I highly recommend Brinks. My parents have them too.

I dealt with the Brinks service representative over the phone so the experience was fine. Then we had to do the installation, which was easy. I've got money I needed to protect and since having the system, everything is fine in terms of my sense of security. I use the smart features just to arm and disarm the system, which is all I needed, and so far, the quality of the equipment is good.

When we first started with Brinks, we are pretty nervous about it all. I cut the alarm three times. We're also not in the covered zone and probably it's part of our reason why we had more problems than somebody else in another area would have had. They think my motion detector needs a new battery as well. We haven't gotten around to putting the battery in it yet. I had also messed up my password when I combine the two together and linking them. Other than that, everything seems to be running pretty smoothly. They're also all very wonderful. They're prompt and easy to work with too. We're also pretty comfortable with the system. Installation seemed pretty easy as well. But, we had to get a different type of connection for one of our doors because it was too far away, because of the trim boards.

I am not happy with the service provided and decided to make a change. I called to cancel and was very surprised that they required a document be signed to complete cancellation. Not only that, they are telling me that it will take them 48 hours to send the email and it will then take them 30 days to complete the cancellation from the time you complete the e-document, all the while they are going to charge you for the service. I find their practices to be very shady. I would say a company that makes things this difficult and is this slow to take action is one to stay far away from!

My experience is the exact same as B. of Indianapolis, IN when they wrote a review/complaint in recent weeks. I was with Monitronics and transferred to Brinks because one company acquired another. I called today to cancel my service due to high prices and the guy on the phone was very persistent in trying to get me to sign a new 24/36 month contract. I repeatedly told him that I didn't want to renew because the cost is too much for a monthly service at this time. He kept insisting that I sign a new contract, but I had made my decision. He even offered to refund this month's payment (February 2019) and give me some time to think about it. When I refused this offer, he then told me that he could cancel my service, but he is no longer able to refund payment that was auto-drafted today for February and I would also be charged for March.

There are better options out there with more favorable consumer terms. My home is currently being sold, and the new owners do not want to take over the monitoring contract, and I moved in with a family that doesn't want or need an alarm. Brinks wants to charge an unheard of 80% of the remaining contract for me to continue paying with no home being monitored. There are better options out there, don't go with Brinks or their crazy terms.

I was referred by my mother and my experience with Brinks has been very good. I talked to them when I did the install and they were very helpful. Everything was great. The self-installation took about seven hours and was easy. I like the system. It works well and it's user-friendly. I also like the fact that the mobile app is available and so if I forgot to set the alarm, I can set it and feel secured that everything is okay at home.

A friend of mine referred me to Brinks so I went to their website and called the telephone number. The process was seamless. They explained everything to me and they walked me through the entire process. I actually thought the installation was hard, but when the package came in, I tried to do it myself. Then, I called the number and they were very helpful. So far, the quality of the system is very good. Now, I have more confidence in leaving home, knowing that it’s secured.

There's a problem regarding the living room motion panel. It was getting a false alarm and it's not working at all. I called Brinks' support and they tested it. They said they would be sending a replacement, but I didn't get any replacement. I have been waiting for that for three or four weeks. But the rest of the other equipment are working fine.

My parents just moved and purchased Brinks. I liked their system, so I went ahead and got one for myself. The installation was perfect as well as the service and experience when I called them when I was purchasing another sensor. It took less than five minutes. It was fast and they were able to ship out a sensor to me.

I have had my alarm system for 13 years, but not with Brinks. In mid-2018 I noticed my latest monthly debit from my checking account for alarm services was no longer Monitronics (MONI), it was now Brinks. There was no any notice from MONI or Brinks of the change. After I called Brinks to inquire, I then received a 'welcome' email from Brinks. That was June 2018. It is now January 2019 and I am moving. I no longer need services. I was informed that I am in a 'contract' until mid-2020. I never agreed, signed or had anyone inform me of any contracts. In fact, my alarm service was so old, I was no longer in a contract with my old service provider. So, no, it was not a 'transferred' contract either.

My prior home security system was installed by someone I knew and it was doing its job. But then the keypad went up so it wasn't working properly anymore and I had a break-in. Now that we have a Brinks security system, we feel more secure. The representatives we dealt with initially were very helpful too. My sister and I share the home and they answered all our questions. They were also able to walk us through step-by-step. I wasn't real comfortable with self-install though. I thought somebody was gonna come and install the system. But otherwise, it's been great. We had one hiccup with one of the sensors but the service rep thought that it might have just been too close to the internet router. They sent us another one out right away and we were able to set that one up without issue. So they were able to solve the problem quickly. That aside, the system is functioning fine.

Everything was great when I signed up with Brinks. The experience was terrific and the representatives were very good. They explained everything and answered all my questions. There was an existing system and we just took over. We had technicians on the phone for the installation and now that the system is installed, our sense of security has been very good. It's very comfortable.

Updated on 02/13/2019: This is my response to Brinks because Consumer Affairs does not show the correspondences beyond the original review and response. "Okay Great. Jacob I look forward to hearing from You (Brinks). What is the most disappointing part about this whole process is that I had to spend over two hours getting Brinks to make the situation right. Additionally, when I called in many attempts were made to not only extend my contract but to inform me that nothing could be done to correct the purposeful stealing of the extra money from me. If I reduced the amount of money sent in to Brinks on a monthly basis because I had additional other unforeseen expenses that would not be acceptable to Brinks and I would be in breach of my contract, pursued to the maximum extent of the law, and my credit report would reflect that I did not pay.

Brinks Security continued to increase their monthly rates without warning or any increase in security services. I called to cancel my service because of these increases and was offered a number of other services including an in home video camera at a lower price. I specifically asked the attendant how long I would be able to have this rate for as the reason for canceling was due to random price increases and I was planning on re-locating and did not want to waste money on services I could get cheaper with another company. The attendant told me that she could guarantee that price extension for 36 months. I okayed this.

The first time I tried to call Brinks to get a service, it took me almost 40 minutes waiting. But after that, they've been pretty quick in answering my questions. I had a self-install system and it was pretty easy. I have the alarm and anytime it sets off, they call me right away. I would recommend Brinks.

I was a customer of Moni which was bought out by Brinks. My experience is similar to the other reviews. Their customer service is the worst. I called to find out how much time was left on my contract which I made enough Moni not with Brinks. I asked them to email me a copy so I could compare it with my paper copy. I called 3 times and spoke to 3 different CS agents. They said they would email me the copy, but they never did. I called back to ask for a copy of what my cancellation payment would be. Again, I was told they would email it to me, but I never received the email. They don't care about their customers. They only care about the money. They will do everything they can to make sure you are not able to cancel their service. I never had these problems with Moni customer service.

I have been paying over $50 a month for a worthless security system. Every time my dog moved the motion detectors went off. Despite an "adjustment" nothing changed so we disconnected the motion detectors. The first time we burned toast firefighters arrived in the driveway, so we disconnected the system from the fire alarms. We get emails every time a door is opened so those have been disconnected as well. Short of ripping the keypad out of the wall, it is completely turned off. The system is doing nothing. I called to end my contract early but they would not let me out of my contract. They did offer an extension at a tiny discount, which I did not need. This company stole my money, increased my anxiety, and continues to pester me with emails. Please chose someone else for your security needs.

I decided to use Brinks Home Security over other providers because of the price. The price was the big deal. My experience with them is okay. The reps have been good and everybody has been pretty much okay. I self-installed the system because I wasn’t gonna pay a guy $199 just to stick some sensors on the door. The installation went smoothly. However, I don’t like the door sensors. They’re too small. You have to have them so close together on the door. When you slam the door, they come off. There should’ve been something where you can nail in versus the little stick thing that you stick on the door. The sensors come off quite frequently and that has always been a headache. Other than that, Brinks is all right and since installing their services, I've been feeling good when we leave the house.

I was with Moni for a few years and then it got transferred to Brinks. Their reps have been good to me so far. I reported a couple of signal loss for them to fix and they should attend to the problem fast. But the system has performed well.

I am a senior citizen who was blessed to be able to move into a home owned by my family. On 2/12/2014, I contracted a security system at the home. At that time, I agreed to a 5-year contract at $44.99/mo+tax ending on 2/11/2019. Your company, Brinks, purchased Monitronics last year after which my monthly contracted price jumped to $49.99/mo+tax. I was perplexed as to how my monitoring service amount could increase $5.00 month if I had a 5-year contract. On 6/21/2018 I called and spoke to one of your representatives who said "they could help me." It turns out the help they provided lowered my payment to $37.99/mo+tax but the conversation with the representative was confusing and I did not clearly comprehend the catch that my contract would be extended by an additional 18 months - until 8/11/2020.

I ordered and installed Brinks Home Security in my house in October, 2018. There were many problems with the actual home monitors as our home is old. I tried working with the company for several weeks to correct the problems. They kept sending different monitors, however, none of them worked properly. I called and canceled the service. They sent me the necessary return labels and I sent all of the equipment back on November 2, 2018. They continued to bill me $29.00 in the month of November, December and now January 2019. I have called every month and every month they assure me they are canceling the account. I even received several emails saying the account is canceled. I can still log onto the account. It shows they are billing me the $29.00 monitoring fee every month with the next one due in February.

We had an HLA that paid for security, so I thought we might as well take advantage of it. I went looking through the home security system that had been paid for, but it was gonna be more expensive. A buddy of mine had Brinks and he said to check them out because their system might be less expensive. I asked the reps at Brinks the ins and outs, how the system works, and how hard it was gonna be to install and get the equipment set up. Everything seemed reasonable as far as the setup and the cost. We have a growing family and I travel for some work, so I wanted to have more peace of mind when I was out of town.

I can only say one thing. PLEASE DO NOT get involved with these people. I have tried for 6 months to cancel this horrible service. They want to send you something to sign, there is no way I am signing anything these people send to me. They already have me under a contract that not only did I NOT sign, I have never even put eyes on it. I had Monitronics since 2012. I never signed anything with Brinks. They keep telling me that I agreed over the phone with Monitronics, and they can “play it back” but I have not heard that as of today, and I won’t be able to hear that because it did not happen. I feel so sorry for the public, as they get taken so many times by such practices of these people. They lie at every level. They offer to call you back?? Why can’t I get this taken care of now on this already 2 hour phone call??

I had Monitronics in one of my properties and Brinks bought them out. It was easier to go with the company that I already had a relationship with and that satisfied all my needs. The transition over to Brinks was seamless and their reps were awesome. Everything went smoothly. However, the installation was tedious because they sent the system to us but didn’t send out a person to do it. They also didn’t tell us that it had to be 5 to 7 feet above.

Updated on 03/05/2019: Wrote a review here a few weeks ago and I would like to say I will ALERT anyone that is going to make business with Brinks Security (Prior known as MONI, or Monitronics). I still do not have service, equipment, or had any contact initiated by them to try and resolve the issue. I have called several times and they just transfer me from rep to rep even to the move department but they all seem not to care. One rep advises that I remove my automated payment (consequence to go to collection) and demand to get a resolution. I have also been waiting for Jacob to call but no such luck.

My mom had something that was connected with Brinks Home Security, but Brinks was just coming in then and I was turned over to this number and that was how I came by them. I called Brinks whenever I had to speak with them for tech issues or questions, and the reps talked with me and treated me all right. At first, though, they were giving me a hard time. I didn't like the first option that they gave me. The box was too low.

We moved into a new area and had security concerns. A rep came to the house and we signed a 2 year contract and were told we could cancel at any time without penalty. Our original rate was $29.99 per month. THIS IS WHAT THEY DID NOT TELL US! The contract was actually for 60 months and they expect to be paid in full for the entire amount if you cancel early. The fine print states they can raise the rates - which they did! Recently I had to contact them because our contract states a maximum amount of $39.99 - which they had exceeded. They agreed to drop the price back down to the maximum but would not refund overcharged amounts.

We wanted to purchase a home security system to protect the house while we’re gone and when we're home. There were three providers in the area and Brinks was the first one to respond. The onboarding was a little rough. The scheduling to get everything hooked up and training was messed up a little bit. When I originally signed for it, the phone number that was used was off by a digit. So we did not connect on the first training call. I ended up calling in instead and got things set up, and then that wasn’t really somehow communicating inside the system. So then I kept getting calls and e-mails about continuing to do the training. And then it turned out that there were two accounts set up in that process. So, I think that was what created the confusion inside Brinks. Once we got through that, it’s been smooth.

I had Brinks in the past and I was comfortable with them. It's a little bit better service than ADT, so we went with them. My interactions with the customer service team at Brinks has been pretty good. The only thing was that I ordered a camera that I wasn’t able to install. I called them and said that my Wi-Fi didn’t support my camera and I needed to send it back. I also asked them if I could send my camera back and have a credit for it since I paid 75 bucks. I was told yes, but they never sent me the shipping label for me to ship it back. I paid 75 bucks for something that I couldn’t use. Other than that, Brinks' service has been okay and it is doing what it needs to do.

We’d been thinking about purchasing a home security system for years and finally decided to do it. We liked the price and equipment of Brinks. Their customer service was amazing too. They took all of my calls, answered all of my questions and were very patient. They were very thorough and knowledgeable as well. They were willing to help me.

Brinks Home Security is the most transparent over other security providers and has more flexibility. Their service has been good so far. Their team is providing good support. The features are mainly coming from alarm.com, so I really like it.

We got a Brinks home security system to replace our old system from a different company. Brinks' pricing seemed fair all around and the performance of the system was way better than our old one. But there was a disconnect between the customer service and the monitoring number. I called in with an issue once and the reps who answered were confused and ended up not being able to help me. It was Alarm.com that I was calling who told me I needed to call a different number. Other than that, the DIY install was easy and I haven't had any problems.

I went with Brinks because I was looking into some security systems at the time. Their reps were nice and if they call, they were very considerate. It was a good experience and I was satisfied with the service they provided. But I'm no longer with them. I had a new build and they already had a different security system so I went with that one.

I'm leasing a new house and we wanted to get security to have that peace of mind. Brinks is the security company I hear about the most. I have asked around a couple friends and they had the security system as well. While it was an easy way to go, the process was another story. I did refer the security company to another friend because we had the exact same problem. One thing I didn’t like about the communication was the way they handled the logistics. I had to purchase the security surveillance system and they were expecting me to install it.

My father is a former employee of Brinks and so I got their system. I didn’t get anything too extreme but they definitely do what I need them to do. Also, everybody at Brinks was really helpful. The installation experience was great as well. Now, there's a difference in how I feel about my sense of security.

I had some stuff stolen from me so I decided to get a security system and I heard that Brinks is one of the best. The rep from Brinks handled my situation really well. The installation of the equipment went well for me, too. It wasn't easy but it wasn't difficult. The features are good so far. I'm still learning it. Its quality is also good if I get my internet right, but my internet is not right. It's going from 100% down to 60%. My camera just then was running off 18%, and I can't look at it. I like its smartphone features if I could see it. I love being able to access and load from my cellphone. Other than that, I told several people to get Brinks. I love the changes in our sense of security because it's a bad feeling when somebody steals from you.

On the FAQ page of the website it says: "Your agreement is for 36 months. We'll do everything we can to make sure you're happy with your new system, but you can cancel at any time in the first 30 days with no termination fee." And on the Bill of Rights page is says: "We love having you as a customer, but you should stay with us because you want to, not because you have to. That's why you can try our service risk-free for 90 days and cancel at any time during that period with no termination fee." And when I called to cancel after having the service for 3 weeks, I was told I was within the 30 days, and I could cancel without termination fee or penalty. However now I’m told I owe $708.94 for the remaining 36 months. What company would do that – hold someone hostage and demand payment for 3 years of service when the customer has canceled after a few weeks? I just don’t get the logic. Must be a scam – watch out.

Seven Years ago I hired a small local company for security and they were excellent, they were taken over by Monitronics, that was ok, then later by Brinks, that did not answer phone calls or respond to alarms or even let us know our system was not swapped over properly as they failed to code it correctly. An alarm went off on 4th of July, they did not call and they did not answer the phone for over 45 minutes.

DO NOT USE THIS COMPANY. DO NOT SIGN UP FOR AUTO-PAY. They are only interested in the sale and collecting money. They will not allow you to cancel your contract. You will be transferred around - the managers are useless - they will ask for a power of attorney, attempt to make you send a signed document stating you want your service canceled and still not cancel your service. They claim it's because they want to compare the signature on file with the signature on the cancellation request.

There were a lot of crimes in the area where I live at. I have two kids, so I try to keep them safe and I got a home security system. I used Xfinity before and at the time, Brinks was offering the outdoor doorbell camera, which Xfinity didn't offer. So, I went with Brinks. Their representatives always help. They're good. Any time you call them or you need help with anything, they're there. I installed my own system and it was very easy because I already had the Xfinity set up, so I just put the Brinks in the same place where I had the Xfinity at. The features are reasonable, and the quality of the Brinks security equipment is good. However, if I open my door, it'll take a minute to a minute and a half for my alarm system to go off. By the time that it did, somebody could've come in the house and did whatever they had to do. Also, I'm ready to call them and tell them I need a discount. I've seen the same service I got now, and they offer it for 14.99 and I'm paying 39.99.

Brinks has lower prices and better technology than what we had before with ADT and installing it was really easy. They sent it in a box and I just put it together quickly. Plus, their rep was a good guy and was always there to help me figure stuff out. So far, the Brinks system is great and it’s more convenient. I’m able to seek help on the app. The system features are pretty advanced and it’s everything I need.

Nov 8th home burnt down. Canceled this security package the next week. Today they sent me a bill for two months of monitoring a burnt down house, a late fee, etc etc. Campfire in Paradise CA was the worst fire in the history of California. Really no need to keep billing me on a policy I canceled the next week after fire. What are they monitoring?

Oh where to begin with this debacle. About four years ago we (my husband and I) purchased a security system for our new townhome. It was from a smaller company that gave us a great rate. Over the years the company changed from MONI then to Brinks; the rate along with it. In December 2018 we got tired of paying $50+ for home security, so I placed a call to cancel the service. Everything went well and I thought that was that. Come to find out, in January, I was charged for the service. Not okay. Called the call center Saturday 12th only to find out that the cancellation department is closed. Call again Monday the 14th, to be told by the operator that the department will not be in until Tuesday.

On an internet search, I found Brinks to be one of the top-rated security system companies, but the least expensive. Their sales person that I dealt with was awesome but then the first guy that I got during set-up was horrible. He was so condescending and rude. I had to hang-up and ask for somebody else. And the installation was tough. The equipment that was sent to me doesn’t work. I have flexible duct tape on my door frames, with the promise that I will be sent the sensors that would be appropriate for the size of my door frame, which has never happened. And so, for two months now, I have a security system that’s held together by duct tape.

They took over my system from ADT. Increased my rates - never even contacted me when my panel went out on 12/28 and it is still not working. It has constantly said the panel needs a battery change but you can't get into the panel. The last time I had the battery changed because they said "I couldn't" they charged me. Now this thing is constantly plugged into an outlet. Then I called to cancel service and the guy had the audacity to try and upsell me along with never sending the contract to cancel. I have again had to call to cancel this service... Trying to get out of a contract with these people is unreal.

I found out Friday that we were sold to Brinks in June of 2018. We were on a one year contract with Guardian. Now we are on a 5-year contract with Brinks. We did not then and do not now want Brinks. We were sold without our permission and without our knowledge. We received no letters or emails regarding this. I spoke to Brinks and wanted to cancel our contract, but were told that we cannot cancel without paying the remaining 46 months. We are contacting attorneys and writing reviews wherever we can. A simple phone call stating, "We are transferring your service and these are the new terms of the contract," would've been sufficient. Ridiculous that customer service has gone to the wayside.

We decided to get a security system after somebody trespassed on our property, and Brinks was the first one that popped up on Google. I called them and they gave me a price, then I paid it with a credit card and they shipped me the stuff. I put in the system myself and it was easy as there were sufficient instructions included in the package. I just wish the doorbell camera would feed through the actual wall-mounted monitor and that I could adjust the settings on the video feed through the smartphone instead of having to go on the computer. Other than that, I am satisfied.

We had Brinks Security for over 20 years. We originally had another company, but they were bought out by Brinks. We sold our home in May 2018. We called Brinks to cancel service. We paid the final bill do in May 2018. We checked our account in June to make sure no more monthly charges were coming out of our bank account. June was clear. We were traveling and did not always have secure internet. We checked our account again in Dec. 2018 and found that Brinks had been doing a monthly deduction of $40.65. That's 6 months of them taking our money and monitoring a property and phone number that no longer belongs to us.

Was once a MONI customer until Brinks bought them out. Did not have a contract with MONI or Brinks. Decided to go to another security company for equipment and monitoring. Started process 3 months ago. Seems each time I tried to cancel another month was added to service. Called today and was transferred to 5 different people, each one with a different story ending with you will still have to pay for another 30 days of monitoring.

I liked the price that Brinks had offered and our interactions with their representatives have been positive and good. They've been really helpful. We had a problem with the self card and I had to talk to multiple people. Everyone knew the situation and every time I talked to someone different, they picked up where the other one left off, so the communication was good or the notes that they had left was good. It was nice not having to explain the situation to a new person every single time they called.

Brinks is nothing like Monitronics where I was a former customer. I am also not happy with the customer service at Brinks since the transition. I had to hook up my own equipment. Plus, I did not get the little keychain remote which I got with Monitronics. I was told that I had to pay 150 dollars for two keychains. The staff did nothing that I wanted to be completed and I am thinking about cancelling Brinks because they don't even call me if the alarm goes off. Although, they sent a text to say that a door was open and the keyboard thing did not have a battery. So, if the electricity goes off, the whole alarm system goes off. When I went to my other place where I just had the alarm installed, the whole alarm system was completely off because the circuit board got bad and there was no back-up battery. So, the alarm was not serving the purpose because then nobody was there.

The guy that I talked to when I called in was very helpful. He explained things to me very thoroughly. The only thing I’m not happy with is that he told me to get an inside camera and not to get an outside camera because it would save me money. He said that I can put it inside my window and make it work outside. But it won’t work because of the glare. There's nothing but black. Plus when I ordered the stuff, I thought I was getting a motion sensor but it didn’t come with the stuff. So when we were gone on vacation during the holidays, the motion sensor wasn’t set up in the house.

We had break-ins around the house so we got a home security system and since having Brinks, I feel very secure. They were the cheapest and their customer service was great. They walked me through everything. They told me what to do step-by-step, so I had no issues with them. Get Brinks. They’re great.

One day, my system was not working and I went online just to see which one was the fastest on response and had good customer service. It was Monitronics which turned into Brinks and I've been with them for about five years. With Brinks, the service is a little better. Their customer service is great too. They really understand you, they take their time to see, and they're always right there for you.

In 2015 I agreed to a 3 year service with Evertrust Security, that was bought by Moni Security, now Brinks. My contact was for $39 a month, after 3 years I assumed it was month to month. I noticed the rate went up, so I called to cancel, was told I could cancel but would owe $900. If on a 60 month contract my rate was locked, but it was going up. Again thinking I was on a 3 year plan as the rate had changed after 3 years.

We were looking at moving into a house and I wanted to have a security system. I've heard of Brinks in the past, and I've seen other people have the Brinks placard outside their houses. And so, one day I called them after work and asked if they have service in our area. And they said they service anywhere. I got the service around Black Friday and I had an awesome deal. That time of the year, I'm sure they had a lot of calls coming in with their specials, but the reps were still awesome. They were really responsive and everybody I talked to was really respectful. The guy who helped during the installation went through the whole thing with me and even answered all my nitpicky questions. Getting the system installed took a couple of hours, but that's to be expected when putting something big like that.

We had Guardian Home Security. We found out today that we were sold to Brinks six months ago. We did not then and do not now want Brinks. We were sold without our permission and without our knowledge. We were told that letters were sent, but we did not receive anything at all. We spoke to Guardian today and we were told that we were lying, because the letters were sent to us. We spoke to Brinks and wanted to cancel our contract, but were told that we cannot cancel, because there was a clause in our contract with Guardian that we signed that allowed our contract to be sold and that we had no control of it.

I moved in to a different neighborhood and I wasn’t so sure. I looked into getting a security system and my cousin who has Brinks said that the service was good. I feel safer now that I have Brinks. The cost that I'm paying is fine too, but I know someone else who pays less per month for the same thing. There was also one time that I accidentally didn’t turn the alarm off in time. I called the 1-800 number that they told me to contact to let them know that it was a false alarm but they said that they're not the monitoring provider anymore. But that was the only issue I had. The installation was quick and easy, and the quality of the equipment is good.

I needed a security system for safety reasons. Also, that was gonna save me some money on my homeowner's insurance. I was with Alarm.com and they were bought out by Brinks. The system and its features are good and they're pretty comparable to what everyone else is offering. But their customer service is horrible. I don't know if when Brinks bought Alarm.com they were ready for the additional personnel that was needed. Every time you call, you're on hold for quite a long time. I have been very disappointed in the call times that I wait on the phone in order to get technical assistance.

I originally signed a home security agreement with Moni back in 2015 for a home my wife and I purchased in North Carolina. We did not sign anything with Brinks. We sold our NC home and moved out of state in mid 2018. I requested cancellation from Moni (Brinks). I completed the document back in early 2018 but am still being charged for service for a system in a home I no longer own. I have called Brinks to no avail. Had I know Brinks would take over the company I would have canceled long ago. My bank account is being dinged on a monthly basis for nothing. I would like this to end.

Rate was fair, but locked into a 5 year contract. I called and spoke to a gentleman, claim he was the supervisor in the moving dept located in Dallas. I'm moving and wanted my service transferred, he claim they cannot move my equipment, and that I would have to sign up for new contract, which mean I would have to pay for new set up fees and new equipment, which can range from $300 and up. I asked why, when I can use the equipment I already have, which is less than 6 month old, all I need is for them to install my equipment and keep me on the contract I already have, no help at all. He was all about making a sell.

We got a security system for our house, and then my father-in-law, whom I work for, liked our security system versus the security system that he had. We upgraded from an old security system at the office to the Brinks set. And then he also got one for his house. When my husband originally got quoted everything, we had been looking into some other systems. And as far as price-wise goes, Brinks was the best value.

I wanted to feel a lot more secure and I went with Brinks Smart Security because of the Nest system. And when you go to Nest and purchase it, it says, "to add the Brinks," it transfers you to it, for the sales portion. And then from there, you get everything set up, but it wasn’t very thorough. In fact, I did a lot of my own research because they're not very informative. They should educate their reps more on how it works and how they operate. It was like, "we work with Nest, and that's all we know.

This company is full of scam artists. I've been using Brinks as my alarm system provider for several years. There are at least a few occasions every year where the equipment malfunctions and I have to deal with technical support. They usually try to charge you extra money to have someone come out and fix or replace their broken system. I recently had enough of it and called to cancel my service. I was transferred to an account manager who talked me into giving them one more chance. She promised to send out a technician, free of charge, to install a new cell unit that would prevent the kinds of problems I've been experiencing in the past. She also offered to lower my monthly rate for 24 months. I agreed to this, and a service person came out to replace the cell.

We had a home security system at our old house and when we moved here not so long ago, we knew we wanted one. Our friends got Brinks and they recommended it. It was affordable compared to some other companies that we tried and the installation was really convenient. The rep was super helpful in helping us finalize the installation on the phone. We love their smart phone features too. The only way we turn the alarm on and off is with our phone. So far, the system's quality has been perfect for us. Its overall functionality and performance has been great.

All of our gas stations have an alarm system and since we've had one gas station that has Brinks, Caroline and I signed up for another one. Everything was good when we dealt with their reps except they made a mistake and sent me the wrong thing. But they corrected it. We've sent the system up to another location and the installation was easy. I have knowledge on that so I didn't even use the instructions. Caroline likes the system and she is using the smartphone features. The features offered in the system are good. The quality is also good and the cost is fair.

Updated on 04/30/2020: It has been well over a year and have had no response on the status of my contract. Just keep getting billed and can't seem to contact anyone who can give me a satisfactory response. Am very dissatisfied with this company and just wish to not do business with them.

I have a rental property that was broken into and four of my AC window units were stolen. So, the tenant left and I needed some security. Brinks came over and said they will provide me with an equipment which will monitor access to the property. They promised me overnight delivery but it arrived six days later. When I complained about it with the rep, he took the plea that the earlier person who spoke to me about the delivery time is no longer with them. He said that the company was not responsible for the promise of a past or present employee. By then, I made some other arrangements. I returned the equipment and it took me many phone calls and much time of day to get my refund.

I like Brinks' ease of installation so I went with them when I added home security. Installation was very easy. I didn't have to schedule for someone to come out. I didn't have my sensors installed yet whenever I went to the phone set up process so the representative guided me on the best spots to place my sensor while I was on the phone with him. I just took a piece of pad off the back of the sensor and then place them. The overall functionality and performance of the system was very good. It offers everything you could need as far as emergency goes. It has medical, fire and police so it's good overall. Brinks is a cheap investment for a peace of mind.

Brinks was supposed to providing service to our Bailey, Colorado home. We have been paying for service for several years. Brinks was supposed to monitor if water leaks occurred. We have been paying for monitoring but appears no monitoring provided. Brinks does not test for services to home. Buyers beware that Brinks does not validate service is working nor contact customers if no receiving signals received. Brinks was aware no one was living home. Their response - it customers responsibility to monitor signal even if you are not in house. No responsibility on their part. We are not asking for damages just a refund for months not monitored. If you are away from property Brinks says the can’t monitor unless some is in home to monitor. Anyone using Brinks to monitor homes that are not able to validate signal don’t waste your money for a monitoring serve.

When I originally bought this security service I bought it from MONI. I was told and reassured by the agent that this is not a long term contract, we can cancel anytime after 12 months of use if we decide it has not been what we want. The factor that sold us on purchasing this and not another company was the fact that if there was a break-in then the actual police would be dispatched and not an unarmed security guard. Sometime during our first year or more of having the service MONI was bought out by Brinks, and now our issues have begun.

The transition to Brinks was good and everything just updated towards my system. But the old company gave Brinks the wrong information and they didn't notify the police right away. Once, I had an issue in my home and the reps called me right away. But my line was busy and they gave up on calling. Still, my experience with Brinks was wonderful and I would recommend them. They always rectify my issue when I call them or give me options whenever I was having a problem with my system or my payments.

We were Monitronics customers from 07/2009, prior to Brinks takeover/merger. Our bill has continually gone up. We are no longer under contract. Brinks verifies we are no longer under contract & could cancel our account. Talked to Trisha in Cancellation department on 12/28/17. She said we’ll receive email within 72 hours telling us how to cancel with paperwork to sign. (WHAT?!! This is ridiculous.) Still no cancellation form 1/5/18 & now can’t even get through to cancellation department. They just conveniently disconnect me. I will be sending a certified letter, calling my bank for credit on charges and filing a complaint with the Better Business Bureau. I am so sick and tired of companies ripping off consumers with no recourse. A bunch of thieves. It shouldn’t be such an ordeal to cancel a service. Woe to those who are in contract with Brinks. They only care if they’re charging you money.

October 2018, was not on contract and called to cancel due to moving. Convinced to move my service, I was offered a new system that was supposed to be better and cheaper and offered bill credits toward installation costs. Unbeknownst to me this came with a 5 year contract. Installation took 3 visits to be completed which was the fault of incompetent technician who could not install smoke alarm.

I needed to secure a rental when the people moved out, and I was looking for a security system that didn't require the internet. My son referred me to either Nest or Ring, and when I called them, they recommended that I talk to Brinks. All my interactions with Brinks have been fine, except for one piece that I have not been able to get cleared up. If someone enters the property, I wanted the notifications to come to me via text message, which I'm gonna see quicker as opposed to via email. So, I called and got it set up but there was some confusion about my password. The rep claimed that she fixed it, but it's not working. Other than that, it was an easy self-install system. I'd recommend them.

We got the Brinks home security system and the cost seemed right. The saleswoman was very effective but she failed to mention that we needed to install the system ourselves and it was not a pretty experience at all. It was too much work for what we were given. Then, one of the parts failed and I had to get sniffy for Brinks to replace it without charging us. The first young person I spoke with promised to correct the situation but she did not. After a few days, I realized that nothing was happening and I had to call back and got very firm. Then two or three people later, someone told us that a replacement part will be sent and we will get a notification. It took two weeks until the system was running that way it should.

Updated on 01/20/2019: On January 5th 2019, I posted a long review explaining the horrible experience I have had with Brinks and their awful customer service. Two days later, on January 7th, "Jacob **" replied, saying to please send him a direct message with my account information and he would be happy to reach out to me. I responded privately that same day with the phone number linked to my account, (and accidentally sent my response twice), as well as informed him that I had video recorded all my phone calls with Brinks, so I had proof that all the things I said in my review were true, and that I was not just trying to slander Brinks.

Brinks helped set up my alarm and they did exactly what they were supposed to do. It is easy to set up and notifications are sent through the email if anything happens. But I was supposed to have one alarm on the window and I have two windows in my living room so I need another piece. Everything is not perfect but I feel a little more secure knowing if something happens at my place, I can be told about it when I'm not there.

I had a contract with Alarm.com. They sold my contract to Moni, who then sold it to Alliance Security, who then sold it to Brinks. My system did not work for 5 months because I opened a ticket. In July they sent out a tech who replaced the Image sensor. Sensor failed again 1 week later. I called back in and they set up another tech for Oct. Tech replaced sensor and stated if it fails again panel will need to be replaced. Sensor failed later that same night. Called back in. Was informed tech would be out in Nov. After they scheduled tech to come out I was informed that I had to agree to a 2-year contract extension. I said, "No way," it was a continuing problem. They said ok. Now mind you this was a 5 yes 5-hour phone call because the employees thought it was funny to blind transfer me around, put me on hold and go to break or lunch etc. They didn't know I wouldn't give up.

We live out in the country and the closest neighbor is about half a mile away. I travel a lot and my wife didn’t feel safe at home without something, so we decided to get a security system. I did some research, and I had a friend that looked into Brinks. He has had their system for a little bit and he really liked the Brinks, so we also got them. The system was very easy to install. I had some of the sensors that weren't lined up exactly like they needed to be, and Brinks helped me work through that. Their reps were very helpful. I was having some trouble with my internet, and in trying to get things set up and going through a different computer, and the reps were very patient and stayed on the phone with me. They were able to help me through the issues on my end. I’m very happy with the customer service.

When I bought the house, I found the home security system was there and I wanted to use it, so I kept it. I've been trying to get the system working again for the past month. I called Brinks Home Security and they said they were not the ones who could take over the service or do the take-over, that they were not the department although I was sent to that department by the other department. The other departments sent me some email to sign too, but when I signed it, they told me that I should not have signed the email. They sent me another one and it was a lot. Brinks scheduled to work through everything, but until now, I don't have the service yet. I'm going to see how it is gonna work out. If I have to choose another company, I will do it. I've been shopping because I didn't like all those things. For now, I'm dissatisfied with Brinks.

I signed up through Nest for monitoring, but have not been able to activate my account. I have spent no less than 10 hours in the last two weeks trying to resolve this issue only to be told that someone will call me back, be placed on hold to have an automated message tell me to leave my number, or to get cut off. I am incredibly frustrated and can get no answer or anyone who is willing to help me actually find solution. Unfortunately this is the only company Nest uses to monitor their systems. I have never had such poor customer service and an issue that no one seems to want/know how to resolve in my life.

When we first signed up for home security it was through Nationwide/Monitronics. We signed a 60 month contact for a set price. Brinks bought out our contract before the 60 months were up and started raising our rates. This effectively voided said contract. I called to cancel and was told I would owe nothing. The following month an automatic payment was taken out of my checking account by Brinks. This happened again the next month.

These people are a scam. They do not handle any technical problems. My cameras stopped working after it rained and the SkyBell they sold me was defective from day one. Instead of replace it they transfer my call back and forth from tech support to customer care, each time I waited over 20 min per transfer within the SAME company. WTF?! Furthermore, my skybell is still under warranty and they are still trying to charge me to replace their defective camera. My advice is just buy a WYZE Camera with free cloud storage or Arlo also offers free storage up to 5 cameras. These people just call Arlo or skybell customer service with you on the phone so they feel like they're doing something to help you when they're not. Problem still not resolved in 2019 and I am canceling the contract. If you know what's good for you, you'd do the same.

A next-door neighbor broke into my house and stole a chainsaw that I had in the living room. I used it to get wood to better heat up my house. I priced Brinks and ADT, and Brinks offered the better price when it came to the systems. At that time, we were struggling money-wise and still trying to get out of debt. I also like the features included in the package. I’ve been showing my daughters this button to hit if there’s ever an emergency. I told them that if anything would happen, my phone would ring. I told them to get my phone and to say what's going on. I also have the app downloaded. So instead of us arming as we’re walking out the door, we walk out and lock everything then as soon as I get into the vehicle, I arm the alarm. Then I get the message that the alarm has been activated.

After 10 years of having ADT service decided to try Brinks, worst mistake of my life. Service is Terrible, app is worst and cameras always having issues. At the moment I'm having "loss of supervision" on all sensors and smoke alarms, I called technical support but they are closed. How is possible that a home security company is closed and no help is available until normal working hours. My system has been down for 2 days now! Don't be fooled by this company like I was, look around for better options.

My daughter has Brinks. She started with something else, then it went to MONI and then it went to Brinks. So, I just went with the same company she’s got. The installation of the equipment was do-it-yourself, and it was fine. The process was very easy. I access my phone to turn the alarm on and off. I love that feature. My daughter has that too.

Having a home security system is a requirement by my company since I work from home. All other companies wanted to draw holes. I needed an apartment-style alarm where it's like portable. I went with Brinks and the girl I spoke with was great. She was informative and very helpful. She helped me set up the camera because I was having issues setting up the front door camera. She also helped me understand the steps and explained to me that if anything happened, I would get a text message. She told me to put the alarms on the most common areas, which would be the front door and the back door, and to put everything in the proper way.

A friend who had the Brinks security system helped me out and gave me some information. I gave Brinks a call and the reps were good. There was a little communication issue when they were supposed to call me again for a front camera I was asking for but they never did. But other than that, they all follow through as far as getting everything set up.

We've always had a security system, so when we got the new house, we put one in. We had Monitronics, which Brinks bought. I was first gonna go with ADT because it went with the new house. But cost-wise, it was ridiculous, so I went back to Monitronics. It's more cost-effective. I already knew what I wanted, so I just ordered the stuff I wanted. And then later on, I changed it a little and ordered a few more things. The representatives from Brinks are very professional and knowledgeable, so all the transactions went smoothly. The installation was easy. And then, they talked me through activating it. I use the smartphone features where I can check on our alarm system or turn it on and off from anywhere, so it's nice. And then it also messages you every time a window is opened, or it reminds you to set your alarm, which is new to me. Brinks is doing a good job. They should keep it up.

I had LiveWatch before and I always liked them. Brinks had basically the same stuff as LiveWatch. I changed to Brinks and I've talked to several people while signing up and getting their stuff set up. Everybody was really nice and very helpful. I did the installation myself. I was missing a motion detector sensor and the Brinks rep helped me out and I got it the next day.

We were moving into a new house and although I had Brinks before, I wasn’t happy with their prices on new installation. I don’t think that previous customers should be charged installation prices, especially since I'm also getting service from them in two other locations. I even had a girlfriend who had free installation. But I paid over $300 for installation. That aside, the installation was okay. I had a problem with the backdoor that was installed but it was just basic. The smartphone features are working fine and I love how you can access the system from your phone. But if I had to do it all over again, I probably wouldn't use Brinks.

We are doing foster care and we were asked put in a security system. Brinks was recommended to me by a friend. My husband talked to the rep while he was getting things set up. The quality of the products is okay, but one of the window alarms already fell off, so my husband has to re-tape it. One time, my husband set off the alarm accidentally and Brinks had a good response time.

I first began my services with Monitronics back in 2013. I had a few issues with Moni over the years. But, ever since Brinks bought Moni it has been a terrible experience. I requested cancellation back in October. I was told once I completed docusign forms via email account would be closed. I did so on 10/4/18. In mid November I received a call from Brinks requesting payment. At this time I was told once I paid outstanding balance the account would be closed.

I was a little bit misinformed during my initial consultation. They said my system would be activated over cellular, but that wasn’t the case. So I had a little frustration and confusion at that. There was some mixed signal from the technical side and on the consultant side. They both gave me two different answers. I felt a little vulnerable that I didn’t have security for about two weeks. I ended up getting it resolved as soon as there’s an internet. It was very easy to set up. Now, it is activated, and I feel a bit more secured. The quality of the service is pretty good so far. The technicians seemed very knowledgeable about their products, but Brinks should have better communication and cross-referencing the information with the consultant.

Brinks Home Security bought my previous alarm company. I decided to cancel and purchase a new system elsewhere. I was told that my 10 year old contract had a 30 day required notification so I would have to pay for another 30 days of coverage. To cancel I had to call, a number (wait time 10 minutes), request a DocuSign agreement, send it back and then my termination would go into effect in 30 days. I did all that and then got billed again because they said, (After 10 emails and another 10 minute wait on customer service) my DocuSign doc was not signed. It was and I had a copy to prove it. Another call (five minute wait), another connection to the document group (7 minute wait) and the cancellation has gone through, they said. We will see. Brinks may be a good company for security but they are terrible when you try to get out of their service.

Of course Brinks did not follow up as promised and I was charged an for extra month that I was not using their service. I guess they write these responses saying they will make things right to make readers think that they are responsive, which they are not.

I moved into a house that had a hard wired Brink's home security system, and Brink's price was reasonable. I told them the name of the system, and they sent me out equipment and set up an initial over the phone consult. On this first call, they realized that the equipment that they had sent was missing parts. So they sent out within a week a new attachment and set up another installation call. The second time it took an hour of going back and forth with sending pictures of the system etc. The system still did not work. In fairness to them, they offered to upgrade to a wireless system. Finally, I receive the wireless system. An hour into the phone call, this system also doesn't work.

Brinks Home Security are thieves, please shop around. They hooked me to a five year contract and when I tried to cancel because I didn't know they did that I was told I couldn't. I tried to cancel that same month when I got a letter from them from the change. I really hate their service and customer service really sucks. You will NEVER get any real good service. It will be just a waste of time. Save your money and the headache you will get with this company.

I just started with Brinks Home Security about three weeks ago. It was the only big company that provides the service that I needed in the area. I've talked to their customer service team a couple times to get things set up and my experience was good. I was really pleased. I installed the system myself which took me half hour. So far, the system works fine. It does everything I need. I also have the app on the phone and I like it. It's a lot easier than I thought it was gonna be. It was very, very simple to do.

I've made four calls to them and nearly 2 hours on the phone and they still can't fix their mess. It started with a late fee charged on my November statement. I called and the rep determined I was never late with a payment and he reversed the fee. I then received a notice in the mail that said I missed a payment but to disregard if paid. On the day my December payment came out my Alarm.com app on my phone was frozen out with a message to call 844-422-7849 and make a payment. I called and the collections rep once again determined I was not late with a payment but she was leaving in 3 minutes and couldn't unfreeze the account.

I could not wait until 2019 for this contract to up. I followed it and made sure that I stayed on top of it to not miss the "End contract date". I called 12/16/2018 just to confirm the 2019 exact date and by surprise was told that my contract doesn't end until April 2021... Huh?!?! You have got to be kidding me. We signed a 5 year contract and that's it. Brinks claims that "I" called them in April 2017 for a reduction and approved an extension at the same time. No Way!!! They would have done better with the lie stating they called me. Then claiming the discount was for $5.00, lol. They claim they record all conversations with customers but customers have no access to it (go figure). So customers just have to take this company's word for it. PLEASE steer clear of this company. Definitely a Scam & believe me this is NOT over. They're counting on you to get frustrated and just give in and pay it BUT that will not happen in my case... Rest assure.

I liked what I saw with the service of Brinks Home Security and this is my first time with them. My dealings with their customer service reps have been good. I called when I needed to verify information and whenever I had questions they answered quickly. So far, my experience with Brinks has been okay and I would recommend them.

We recently moved from one of our homes and bought a new house. We had to get a security provider for the new house, and having had experience with Brinks, I gave them a chance to give us a quote for a new system and a monthly rate that was significantly lower than ADT. And so, based on good experience with them in our other home, we also went with them for the new home. The rep was a nice gentleman. He was very knowledgeable about all of the options and variations that were available. You can go from a basic system to something that’s pretty sophisticated. My wife and I needed a simple one. We went with the basic plan that we had been using in the two other homes. The rep helped us get there, and the price quote was reasonable. The system is also self-installed, which was a new thing.

I went to ADT at first and I was going to have them come out. They wanted to meet with me but their guy was a no show and I didn’t wanna be involved with them if they’re not coming to help me when they’re scheduled to. On the other hand, I liked the reviews that I read about Brinks online and I thought they'd be more responsive. So, I went with them. My experience with Brinks' rep was amazing. The little gal that helped me set up the system over the phone was unbelievably patient and I’ve never worked with anyone so patient my whole life. I’m not tech savvy and she helped me step-by-step through the whole process. I love the system and my favorite part is the glass sensor. Brinks has a system that has everything and since using it, I feel 100% safe.

Brinks Home Security was referred to me by one of their customers. It's still a really new service for us. It's not even a month that we've had them. They sent a self-installation kit which was alright because I can do it. But the testing that was done with one of the representatives over the phone took over two hours, and the system is still not working properly. Every time I arm, it tells me that the kitchen window has been bypassed and I'm thinking that sensor on the window is not working properly. I talked to someone in their office about two weeks ago and they were supposed to send a new one out and I never received it.

I’ve had this alarm system since it was Monitronics. The company was sold to Brinks, and there was no problem until I had to change the battery in the sensor. My son removed the box from the wall, and attempt to remove the back plate, per instructions, in order to replace the battery. The plate would not budge. After trying for 20+ minutes, I called Brinks. I was informed that this is a common problem with these plates, many of their customers experience the same problem. I was told to keep trying.

I signed up for Brinks on the 28th of November wanting to give it a try since I was told I could get a 30 risk free trial. It is the now the 19th of November and I called to either cancel or change my plan to something better than $65/month they told me. I couldn't get anything less than what I am already paying so I decided I wanted to cancel. They informed me that there was no 30 day trial (keep in mind that I did pay for the first month) and if I wanted to cancel I would be charged $2,220 in fees. The only thing they would be able to give me was a $3 deduction which would be applied if I took down the doorbell camera. I just recently moved into a newly built neighborhood and I most definitely warn my neighbors of this company!

Brinks' price and availability made me go with them. I had a pleasant and informative interaction with their reps and the system installation was very easy. So far, the overall features of the system is good.

I canceled our service with Brinks in October. I was told over the phone that we would be charged for one more month to untangle our account and that would be the last charge. I agreed to that, and have now been charged continually for that month plus TWO MORE! I've talked to five different people at Brinks today and no one will refund me those two months. Now saying that they sent an e-mail (which they did not) that needed to be signed in order for the cancellation to count. Brinks is a scam company that makes it impossible to cleanly cancel your account with them. We don't even have a contract with Brinks, they apparently bought our old contract that expired years ago from another company. Absolute garbage. Avoid them at all costs. There are enough complaints similar to mine that should justify a class action suit against the company.

This has to be the most incompetent company of all time. I was with Moni for several years without complaint. I signed an agreement to transfer my service to new home in March 2018. After selecting the equipment for my new home, the Moni rep stated that I would make 43 equal payments that would include monitoring and equipment. Within a couple months I started receiving late payment emails, calls and invoices from Brinks even though I was paying as agreed. Several phone attempts to fix the issue were unsuccessful.

I was looking for better security because I was getting perturbed with Vivint, which was the current provider that I had. In the same week that I was trying to research, a guy reached out to me locally and started talking about Brinks Security. I had Brinks many years ago and then, I was PCSed to Hawaii and when I came back after six years, Brinks was gone. So, I had to sign up with something else and I went with Vivint, which I have not been satisfied nor happy with the whole time.

We've been with Brinks for over 5 years now. We've been having a problem with our alarm for about a year now, where our system will just go off and start beeping every couple hours. We called to have it fixed. We were told that they couldn't fix it, because it was a problem with the cellular tower. We asked to cancel our system on October 22nd, they then agreed to fix the problem and take care of our bill for 6 months. A tech came out on November 16, disconnected our panel from the wall and said he had the same exact panel and it wouldn't fix our problem. He would return with a newer upgraded panel and install it. No one ever came back.

I had LiveWatch (now Brinks) for 2 years (no contract/ month to month). I called to cancel my service in Nov. The first person I spoke with said I would receive an email within 5 mins with instructions to cancel via DocuSign. The email never came. I called back hours later and spoke to another person who sent another email which came immediately. I proceeded to the DocuSign link to finalize the cancellation. According to the Brinks cancellation policy (published on their website), I was suppose to receive a copy of my final bill. I never received this email and Brinks has continued to bill me thru autopay and I received an alert saying my next autopay is scheduled for January. Very dishonest company.

Brinks had a good J.D. Power score. I made a phone call and spoke to a gentleman named Brian. He ran through everything with me. I spoke it out with my wife and called back to get everything done. However, everything I was told and sold was not true. The main reason I chose them was the professional installation and they do not offer that in my area. I couldn’t get anybody to come and put anything in for me so I still have pieces of my alarm that don’t work. Without exaggeration, I spent seven hours on the phone with three different people, two and a half hours each time, trying to hook something up. Finally, somebody said that it was not gonna work because the piece of equipment doesn’t work with their system and I have to buy something different.

Brinks recently purchase Alarm.com... My contract was moved to Brinks after the purchase. Now you cannot get technical support except during "normal" business hours. If you have a problem over the weekend there is no one to assist you! How is this providing Home Security? They only provide help when it convenient for them. How many thieves show up at your home during normal business hours... TERRIBLE. I'm going to move my account on Monday to someone who actually is available to help immediately if my security system malfunctions.

We liked Brinks because we could pick up their security equipment and take it with us. Furthermore, their reps seemed very friendly and I had a good experience with them. Their equipment has met our expectations and my wife is happy that there is security in our home.

I’ve been looking into buying a home security system and Brinks had a deal going on at that time. Their reps were very helpful and thorough. They went through everything and it was a good experience. The installation was easy and simple. The quality of the equipment was good and the cost was fair. With Brinks, I feel more safe at night.

I purchased a home security system to feel a little more safe. I called different companies, looked at their prices and what Brinks had was the one that was a bit better for me. I chose the camera on the door and the sensors, and I had to buy an extra sensor for one of my back doors. I thought it was already included in the package but it wasn’t. So, I had to pay extra for that and that was one thing that I didn’t like. I like their smartphone features though. I like that whenever I leave, I don’t have to put the alarm on the house. I can do it from my car or when I’m leaving the house or when I’m in the store. Having Brinks makes me feel a bit more safe thinking that if somebody breaks in, you already have something more than one of those cameras.

Yesterday alarm was triggered at our cottage in Canada. Monitoring center called me and after a brief conversation we have decided to call police. A few minutes later they called me back saying I need to call police myself because they cannot reach it. I realized that they cannot reach Canadian police direct number from the states. So I have sorted the issue out myself and today I'm trying to reach customer service to give them a different number that will work.

I placed my alarm monitoring service on hold when we experienced water damage and had to move out of our house to get it repaired. We knew we would not need service for about 8 months and I initially called to cancel my service but was talked into an account hold. The Livewatch agent said that they couldn't place an 8 month hold but they could do 6 months and I could call back and request extensions to get me to 8 months. During the hold period, the company sold and/or rebranded to Brinks.

I looked up for home security online and saw ADT and Brinks and too many things about it. I did all the research and loved Brinks better. Also, the previous owner of the house I just purchased had Brinks too. The price is very reasonable and it's more convenient and that is why I purchased them. I love the system and it's very easy to use. The installation was very easy and they had people walk me through to install. The tech was very good and he helped me a lot. Everything has been good with the kick-start and I've been very satisfied. I also told a lot of my friends and recommended them to this company.

The sales rep that I dealt with was awesome. She didn't make it boring because she related on my level. She was very helpful with telling me about things, and then, she would make small talk to keep it from being boring. The customer service team was knowledgeable and they helped me when I was installing the system. It's time consuming when you go through the whole thing, but once you go through it, it gives you a pretty good understanding on how everything works. I'm not a tech-savvy person, but installing it was fairly easy.

I never signed up with Brinks, I had a different alarm company that I was completely satisfied with. My alarm company sold my "contract" to Brinks. I have been trying since September to cancel my service and get a final bill. It is now December and they STILL have not canceled my service and are calling me for payment non-stop! They are literally forcing me to stay in a service I DO NOT WANT! That cannot be legal!

Brinks is a brand that I have seen in the neighborhood that people have and give good comments. The person who came was knowledgeable of the stuff he needed to do. He did all the work so it took him a little more time, but it was understandable. It wasn't easy but he did a very good job. Since the system was installed, I feel more secure. I sleep better when I leave the system on at night or when I leave. I will recommend it.

I like Brinks Home Automation's remote way of monitoring but I don’t like the three-year contract. I was already with LiveWatch before they got bought by Brinks, and LiveWatch had no contract then. Nonetheless, their reps were good and very helpful. I did the installation myself and it was very easy. I may call through the cellphone and communicate via SMS, and I don’t have to have internet on the phone for monitoring better.

I tried Slomin’s first then I got hooked up with Brinks which is better than Slomin’s. With Brinks, there was no contract, no commitment, and I like the technology. However, I would forget that a bill is due and when it’s time to hook that up, it would be a long process to get it started again. But other than that, I don’t have a problem with their customer service. We had one problem and somebody took over and resolved the problem right away.