Brinks Home Security™ Reviews

I moved, cancelled service through their laborious 2 step process, still got charged more money for services into the future, for a home in which I have not resided for over one month. When I call the billing service department, I get a barely understandable English speaker trying to help me. I am multilingual and can deal with accents, but it was so difficult to communicate with the person trying to "help" me.

We have 2 properties covered by Brinks and an additional property covered (upon my recommendation with my mother). We locked into a 3 year contract on our home in 2016. I chose to go with this company because we had it here for our home. We had just purchased a vacation home and after closing we were pursued by a nearby registered pedophile (we have 8 small children). He asked if we wanted him to babysit and he was seen walking past our home daily.

My mom had just passed away, so I’m living alone on a 20-acre ranch. I had called ADT first. But when I called them, they took too long to answer their phone, so I hung up. Whoever I talked to at Brinks was really nice and helpful on the phone, and they were prompt to answer their phone when I called. I have the doorbell and the sensors on the doors right now. I have the outdoor camera, but I haven’t put it in yet. Those things were pretty easy, and I had no issues with it. So far, everything is good with my experience with Brinks. I have no complaints.

I regret giving Brinks another chance. My contract was up and I called to cancel, because my equipment never worked for a couple of years and nothing was done to remedy this. After a lengthy phone call trying to cancel, they offered me a lower monthly rate and I bought upgraded panel and doorbell cam. Well, it took 2 weeks to get the guy out (with a couple of missed appointments on his part) just to install the panel. He has been waiting for the doorbell camera to come in for almost 3 MONTHS! He keeps telling me “I will schedule next week”... and nothing. This has been going on for 3 MONTHS! I already paid for almost $1,000 in equipment and they have not held up their end of the deal. Brinks keeps blowing me off and I REGRET giving them another chance. Do not go with this company, this has been the worst experience ever. I would give negative 5 stars if I could.

I decided to purchase a home security system to look after my family. I tried to go with Vivint because they were already installed in my home. But I couldn't get them to answer the phone, so I just hit Google and started making phone calls. I've been with Brinks for two months now and everybody’s been pretty good so far. The woman who sat on the phone and set everything up and went through the system tests was awesome. I like everything on the system so far. However, I wish I could figure out how to get this thing to stop sending me so many notifications. Every time a door is left open, it sends me like two or three different things. I would also like it if there was motion detection with the camera itself.

I have never in my lifetime had such a horrible experience with any company. Brinks Home security has very unethical practices and I want to warn anyone looking for a home security company. When you try to cancel their service they make you go through a 2 step process;

Our security system is for our business. The company used to be Monitronics and that's what we've always used. We were pretty happy with that. Then Brinks came in and commandeered the business, but all the stuff I have before haven’t changed. I went and installed everything. The system is called 2GIG and I know everything about it. I can go ahead and switch things on and off on my control panel, but I can’t do anything on my phone. It’s just anytime I get new stuff, it’s like dealing with a new company. I’m not getting what I thought I was paying for. I’m not seeing any of the switches on my portal. I’m not seeing any of the light switches that I installed. All I see is the open and close alarm. I also don’t have my thermostat installed yet, but at least I was supposed to see the lights switches. I’m not really happy about it.

I had my initial system installed around 2015, moved to a new home in 2017. Instead of transferring my system over, they created a new account. I was in a contract with the old account and couldn't understand why I was being billed double. I finally got that straightened out. When my new system was installed my front bedroom window was going offline. I called them and they sent the same person out, this happened about 5 times. Finally, I gave up. Then, since the front and middle bedroom windows were taking turns going offline I finally called again and they sent me out a sensor. I put the sensor in, still had issues, called back guy tells me he sees what's going on and it's fixed.

The top of the doorbell (black piece) came off and when I contacted Brinks I was told that it couldn’t be fixed and if I wanted someone to fix it, it would cost for someone to come look at it. We haven’t messed with the doorbell or anything. We found the piece laying at our front door. I don’t feel like we should have to pay for it to be fixed when we’ve only had it for a couple of months.

I was refereed to Brinks through escrow services when purchasing a home in Scottsdale AZ in 2018. We were promised free installation and told we could use the wire system already installed in the home. The installer was a really nice guy and hooked up some wireless and used some hard wired sensors. The alarm would go off for no reason often in the middle of the night. We have a 6 yr old daughter and I would panic when woken in the middle of night deep in sleep. Was my little girl OK. Always a false alarm. Several times the same false alarm was triggered while out to eat. Was our home broken into? Was someone in the house when we returned. Horrible Feeling.

I purchased Brinks Home Security's plan and contacted them. They then mailed the equipment to me. Setting the system up was easy but then a bunch of the stuff I got didn't work. The way the system was explained to me was that the system was supposed to be cameras. Instead, they sent doorbell cameras and I don't have doorbells. Brinks' reps said that I had to deal with it because I had signed in for the stuff and what I got was already purchased. Now, I'm paying for a bunch of camera doorbells that I can't use.

We have outside cameras that we purchased through Brinks Home Security and they needed to be serviced. We called Brinks and they sent someone out to fix them and I kept asking everyone I talked to including the person that came out and serviced them for an itemized copy of what I would be billed and never received it. I then received a bill for $180 for the call. I again called and asked for an itemized receipt and they would not supply me with one. I am sure that the call center was outside the United Stated and I asked him several times to send me an itemized bill but I can't seem to get one. I will never do business with Brinks again and I can't wait for my contract with them to expire. Very dissatisfied.

My master bedroom window sensor keeps malfunctioning. I was told I would have to pay 60 for a tech to come out and 30 to replace the sensor. This is terrible. Why should the customer have to pay for a malfunctioning sensor that this company supplied. I have called multiple times about the same issue and all your customer reps do is reset the system. The systems is fine for a few days and then it starts with the same nonsense. Currently on hold for 35 mins trying to speak with a supervisor. This is terrible and can't wait until my contract is over.

I had a couple of break-ins and I ended up purchasing a security system from Brinks. I spoke to ADT first but I didn't like their attitude and I was not impressed with them when I was talking to them. So, I went with Brinks. But with them, I had too many false alarms. The dog was setting the motion sensor off all the time and he really shouldn't have been able to. It was a constant problem and I was starting to get fines from the police department, so that didn't work out for me. I talked to Brinks about it and they told me it was calibrated not to be set off and that it shouldn't have been happening. But it kept happening and I was very dissatisfied, so I finally just stopped using them. It didn't make sense for me to keep paying and have it keep going off, so I went with another company.

My previous security system was a wired one that had battery backup. It had a lot of different things and was very stable. Typically, these other systems, much like the ones from Brinks, are not as stable. So, that’s why they say they’ll do things like replace equipment if it goes bad. Compared to that, my other system didn't need anything replaced for 20 years. But it was also a much more expensive system. Aside from that, there are 10,000 companies like Brinks that can provide you these wireless systems that you can add on to. So, comparing my old system with this one from Brinks is like comparing apples and oranges. They are two different types of security system.

When I got my service 4 years ago it was through a local security company. A friend recommended to me because they knew the owner. The owner of the company was who I spoke with and had said to me that yes, if I in fact ever had to move the service could be cancelled. I was a widow at the time and felt I needed the extra security. I have now married and moved in with my husband so that time has come and the service is now with Brinks who will NOT in fact let me cancel even though I have moved and have no need for the service.

Completely useless. Worst alarm company ever. Can’t wait to cancel! Stay away. Do not use this service!!!! Beware. When they leave a message you can’t even understand them. In an emergency this is crucial.

When I was checking on security companies, Brinks came up. The convenience of hooking the system up myself instead of having someone come out to do it made me decide to go with them. Setting up everything was very easy. After you’ve received your system, you call Brinks and they’ll lead you through the rest of the installation, which is very simple. I wasn't rushing and it took me 45 minutes. During the connection, I talked to their customer service and everything was great. I feel a lot better with having the system in, especially when I leave my family here alone.

We needed a security system for a business. We purchased a Nest system and Brinks was with Nest. I had one technician that was really helpful to me. They expedited getting the shipment out to me. I ordered them online and it was supposed to take a few days, but they got it to me in less than a day. We installed the system ourselves and it was pretty simple. However, it doesn’t seem very secure. It doesn't work accurately all the time. Also, the system is triggered quite a few times when nothing was going on. I don’t know what the issue is. I called a few times and Brinks reset it, but it just isn’t the greatest. But everything was fine outside of that.

The previous owners of my home had a Brinks system installed. I reactivated them and everything was quick and easy. They had to give me a hand shutting off a couple of things and everything was pretty straightforward. I like how easy I can add new devices to the system and how I have mobile access to everything.

Our house was burglarized. My daughter just had Brinks and she advised us to get some security. She had experience with hooking the system up and putting the sensors in the right place, so she did all the work. Our home alarm system is good and it is working fine. I feel a little bit more secure now having Brinks.

Our area is known to be burglarized. My last experience was with ADT. However, Brinks' system is more affordable. We did the installation ourselves and it was easy. The instructions were detailed enough. Everything has been pretty great.

My brother passed away many years ago and he had ADT on his home. Even though he was deceased and no one would be living in the home, they would not cancel the service. It was a nightmare for me so I vowed to never, ever go with them again because I thought it was very disrespectful. So, I switched to Brinks Home Security. I've had them for two months and I love their service. The installation was okay. I'd prefer to have someone come out and do the install for me but that was not a service that was offered, so it was okay. It just would be better if I had the labels correct and accurate because the sensors are all misnamed. I have my backdoor labeled as my master bedroom door. I guess it’s on me to set up an appointment with whoever does the programming of the monitors.

It wasn't a month since I got my Brinks system installed and my door sensor was acting up. The nice guy who installed the system, Tim from USA Alarm, told me to let him know if any of my equipment doesn't work. I ended up giving him a call because the door sensor wasn't working. Tim told me to call Brinks to set up a ticket. Since it hasn't even been a month since I got the system, I figured there shouldn't be an issue. However, the lady who talked to me wanted me to be charged. I didn't want to be charged for an issue with equipment that is under warranty. That lady then sent to me someone else and that person fixed the issue fine. Other than that, I haven’t had any issues. I'm getting good service at this point.

I did some research and Brinks Home Security had really good reviews. I’ve worked with several businesses before that have used Brinks and it seemed to work well. And so, we decided to go with them. Their reps were helpful and explained everything really well. They just sent the stuff and I installed all of it. My dad is 70 years old and he has a lot of health issues, and he can’t get up like he used to. He’s been really concerned about his house and there has been some issues with family members. And so, he feels so much better knowing that it’s monitored and that I can see on the cameras on my phone. And if there’s any issue, I get alerted. He feels better knowing that there’s somebody that can watch and have his back.

Brinks home security took over for our original alarm system company and I am shocked with the incompetence. Nobody can give accurate answers when calling for issues (including a supervisor that I spoke with), they do not stand by the products that they install (even when they bring faulty products to install), they lie about number of hours billed for installation, and they are unable to provide information on my contract details today despite multiple requests. Also, when trying to have new products installed, they pressure you into doing it yourself. Stay away!!!

UNHELPFUL & UNINFORMATIVE STAFF!

I liked Brinks' price more than anything. The guy that I talked to when I was first thinking about buying it was really helpful. I installed system myself and it was easy.

I wanted to install the Brinks security system but I didn't get it. They said that I didn't qualify enough for the equipment. They asked me for other people's information in order to see if I could get approved with their information, which I thought was pretty faulty.

We love Brinks. We went in yesterday, and then changed a few of the notifications so we can add a few. The equipment had gotten outdated. The folks who helped us set it up were really nice and they’ve been great. We couldn’t have been more pleased. The system seems very reliable and it is very easy to alarm and disalarm it. Everything that I’ve used and done so far has been good.

We got Brinks Home Security out of a referral. Initially, I called to order over the phone because I didn't find what I needed. So any question that I've had, I use the text application and it's been quick and easy. It took them a little while because of the system itself. But otherwise, it was pretty quick and painless. I'm happy with everything. Everything that is out there is definitely a good offering. We've got everything, at this time, that we wanted. It's nice to be able to have access to everything from a smartphone. That's the way everything is going nowadays so that's nice. We know that everything is secure since having Brinks so that's always a plus. Everything looks good so far.

The Brinks Home Security system was a little bit better priced than the competitors so it's the one I got for my mother. All the conversations with their rep went pretty well. We were quite satisfied with the service. If anything needed to be done, they definitely helped us and walked us through it. The installation was also easy. The person that was helping us install our equipment was very pretty thorough in their explanations. With the system my mother feels much more secure at the house.

Very poor customer service, noncompetitive pricing, and inflexible service contracts. I would avoid Brinks at all costs. There are several alternatives that provide comparable features at more competitive prices.

We purchased a security system from Alliance Security in 2016, which was later bought out by Brinks. In April 2019, my husband called the billing number on our autodraft (Brinks) and was told we would have to call a local service repair since they didn't cover repairs. My husband told them to cancel the service and they said they would send the paperwork to cancel. His thoughts were we never signed a contract with Brinks and we were never notified of the change. He called another alarm service that came out, replaced the old system, reregistered the alarm service with the city, and provided excellent service.

I had started my service with Point Security and then at some point they transferred my account to Brinks Home Security. When we were moving I called to cancel. They said it would take 30 days to cancel but that they could offer us a deal to stay with them and move my service. I mean it doesn’t take 30 days to start a service so why the heck does it take 30 days to end it. Really?!?! At first I just wanted to be done with them, but they offered a deal of $14.99 a month with no contract and free installation plus a video camera doorbell. I should have gone with my first instinct and cancelled my service. What a huge mistake I made.

Do NOT choose Brinks Home Security if you need technical service or help with your alarm system. Technical support was contacted about a failure to communicate with their system. 9 days and still waiting for a Technician to call and schedule a visit to correct the issue. I was on hold with technical support for 50 minutes, just trying to get on their list for service. NO customer service!!!!

We’ve got a few break-ins in the neighborhood and a lot of the people have home security, and we just decided to upgrade. Basically, the home security is more for the wife than me because I work at night and she’s home alone so she wanted some security. I heard a few bad reviews on a couple of providers, not that they were bad companies. But with Brinks, I didn’t hear any bad reviews. I just thought that Brinks was the better fit. We liked them so we ended up with them. We were gonna move in the future and they said we could take it with us. My interactions with their reps were perfect.

Not sure how JDPOWERS ranked them #1. Obviously they are not reading the reviews of all these unhappy customers. I have had them for numerous years in two of my businesses. The system was always acting up on us, due to the poor quality equipment installed. We had so many false alarms that I stopped turning it on. Then early this spring I notify them that I want to cancel the service for both locations. One because we were moving out and the second because of non use due to the faulty equipment. Their prescript-ed response was to come and sell me at the new location. Now we are seven months out and in a new location and Brinks is still charging me a monthly fee for both stores.

I signed up with Brinks Home Security about a year ago. The sales rep assured that there was going to be no contract. This was a major topic of discussion since we would explore a new company in case we did not like the brinks hardware. After a year, we decided to try a different company and we were not able to cancel our services because our agreement (many pages signed online) had a 36 month contract. I understand contracts are a thing, but when the initial sales rep repeatedly tells you there is no contract, and you get suckered into it without even knowing (shame on us for not reading fine lines) then there is a problem. We are not happy at all. We would highly recommend someone else. Additionally, there were a few things we didn't like about the system, which we won't go into here, but bottom-line, their system is not the best in the world (there are much better options for the same price).

The WORST Customer Service....including their Supervisor. I REGRET extending my contract with them. I was in the phone with them for 40minutes and was transferred 4 times. Ended up with a Supervisor that need some more training - doesn’t offer any solution.

I've been with Monitronics for 21 years. They've had other names, and Brinks bought it. So, I stayed with them since I knew them. I knew they were pretty quick with response, which is important to me. Also it is important that I'm being monitored. Brinks is kind of messed up though. You call the Brinks number and it separates you. Sometimes, you'll get an outside company, which I didn't know but it's supposedly with Brinks. You can't talk to Brinks. You gotta call that company.

We have a lot of burglaries in our area. I was googling home security systems in my area and Brinks was the first one that came up. Their reps were straightforward and nice. They wanted us to pay off the device first and make the monthly payments. But we can't afford to pay the system upfront and that was why Brinks declined us. My girlfriend works full time and has a part-time job and I get disability, but our credit thing didn't allow us to finance the device even though we got huge enough monthly income.

Have gotten an assignment for moving overseas. Called several times over the last 3 weeks asking about the military clause and trying to cancel my subscription service. Was told by several agents that we do indeed own the equipment and that we'd need to email orders to their correspondence email address. We told them that we wouldn't receive actually orders until much later and we're moving to temporary housing on base on the 21st (3 weeks from initial notification). The several agents stated that any document stating we were moving into the housing in base would be sufficient.

Currently relocated from Mass to SC, and purchased alarm system from Brinks. I would not recommend this company to anyone because you will encounter extremely unprofessional individual from top to bottom. I had no choice but comes to the conclusion that they're just another company that takes your money, and provide inadequate customer service. Supposedly in this area customers are serviced via satellite/sub contractor, good luck in trying to make human contact or get a call back from the this imaginary service provider. It ain't happening. Trust me.

I signed up with Guardian in November of 2012 and totally satisfied. Then Guardian sold my contract with Brinks. I didn't care at the time but recently my equipment quit working. Wasn't a big deal since it was 7 years old. But brinks wanted to charge me $65 an hour plus parts to come out to fix it. I figured it was time to upgrade my system and tried to cancel my service. Brinks then told me that I had 21 months left on my contract. After asking how is that possible since I signed a contract in 2012 and they explained that per my contract, in the fine print, it says that if you wish to cancel, you have to do so within 30 days of your contract ending or it will automatically renew for the maximum your state will allow. So I am stuck with an alarm system that I don't want for the next 21 months or have to pay over $700 to get out of it. My advice is stay away from Brinks.

Had a Brinks system for over 6 years, then started having problems with the system. After multiple calls with tech support they agreed to send out a technician... in ten days! To wait ten days is unacceptable when the system is falsely calling the fire department. Tech on phone tried to walk me through how to disconnect the system and clearly did not know what she was doing. After ten days, the technician did not arrive! Every phone call with these people takes way longer than it should. Extremely frustrating experience.

My control panel has not worked this year. A technician attempted to repair it, but it was too old, battery failed. The technician never returned with a new panel, but 24 hr. monitoring charges occurring. I relocated, requested another panel again, the technician replaced the panel, with two sensors. I have called every day for a month, because I was charged additionally for a outdoor night security camera, new panel, sensor, plus old charges for monitoring of a nonworking panel. My contract expires in Feb., but with the new panel, required another 15 months. Under the old contract, my panel did not work. If Brinks cared, they should have replaced my control panel, for monitoring and negotiated my agreement when it terminated. I most definitely desire to work with another company. I have requested corporate involvement numerous times, I received a letter threatening to report my account to the credit bureau. This is harassment.

Ordered a remote key fob from Brinks to replace my old one which wore out. Key fob arrives in the mail and I contact Brinks technical support for programming. Total disaster. On the line with the first technician for 20 minutes. Constantly being put on hold. Back and forth. I finally questioned her as to her familiarity with my system after which I requested to speak to her supervisor. So called supervisor gets on the phone and his knowledge of how to program the key fob is no better. Again being placed on hold back and forth continually. This went on for about 30 minutes. Finally he states that he cannot program the device and sets me up for a technician to come to my house.

We've had a home security system down in Little Rock. We've moved up in Fayetteville in August, and a system was originally installed with the house. It was a small firm, but it had the monitoring and all that. We looked at doing one of the home installation deals that we originally went with but it quickly became a nightmare just in trying to get the thing to work. And so, we went through several phone calls and we didn't have confidence in the system at the end of the day in durability to keep it working. So, we started researching a little bit better to see what it was with Brinks.

I was in search of a home security and I chose Brinks. Their customer service agents were pretty cool. I didn’t get approved for financing, and so I had to pay for it outright. Still, Brinks was the only one that financed the equipment, and they were the cheapest too.

On October 9th, I had an alarm call from my vacation home in another state. Earlier, I attempted to deactivate the alarm as I had working coming to fix something in the home. I thought I deactivated the alarm on the App but obviously it did not go through. Lawanda from Brinks asked me for my code word and I could not remember it at all. I was able to give her all the correct information to stop police from being dispatched but I could not remember the code word as I have never used it before and the system is somewhat new. My husband was working and could not answer my call. Lawanda was rude and treated me like trash. She offered zero options for me to help and when I asked to speak to a supervisor, she hung up on me.

My sister started with Brinks first and I liked her system a lot better than what I was paying ADT for, price-wise. That's one of the main reasons I decided to go with Brinks. I searched them on the web and made that phone call, and the service was great. They were very thorough. I was on the phone with them for about 40 minutes and everything was completed. I was impressed with how quickly everything took. It wasn't as painful as I was expecting. It was very easy.

I am not sure when Brinks took over an account I originally established with Monitronics but let me say it has been a night mare trying to end this service. I had to cancel the automatic monthly transfer and now I have received a bill for $2.15 since they had to bill me since I ended the EFT. Note however my balance is zero. This kind of service is a joke and shouldn't be tolerated. Good luck to anyone who ends up with this company unknowingly.

Just got off the phone with Brinks, have a problem with our smoke alarm and they couldn’t fix it over the phone. They want to send a technician out and charge us a fee for them to fix the problem, I don’t think that is right. They say it is our equipment but they are the ones that supplied us with it. I feel they should fix the problem without charging every customer. We have been with them 8 years and as soon as our contact is up we are CANCELING with them. I would NEVER go with BRINKS AGAIN.

Less than a year ago, I purchase an alarm from LiveWatch. That alarm company was bought out by Brink's Security. I have had nothing but problems with that system. I kept getting repeated false alarms, this resulted in me constantly changing out my keypad. I had problems with the motion detectors and had to have them replaced. There was a time where the police were sent to my house due to a panic alarm that nobody had even touched. The final straw for me, was when I arm the system and left my house and the system went into fire alarm for absolutely no reason.

The agent I talked to at Brinks was able to give me a competitive price. At the same time, he had a good value, and the way that we had our discussion was very encouraging.

Brinks is better than the previous company that I had. Their system is easy to use.

I'm having the same problem posted by Jeff of Cheyenne, WY. I entered into a contract in July 2016 with Monitronics. Agreed to 36 months and received something saying I agreed to 60 months. NOT! Got that fixed. Then I moved in Dec 2017 and saw on their website that they offered a one time no fee move (which has since been taken down because I had to tell them about it being on the website as they were not aware it was available.) So it was either pay off the remainder of the contract or take advantage of the service at my new house with new equipment for the remainder of the contract so I took the service.

Our experience with Brinks' sales team was very pleasant, at first. The gentleman who was helping us was very, very nice and helpful and answered all of our questions. But they don’t come out to the house to install anything. The consumer does it themselves and I don’t like it at all, especially being there are problems that can arise like we had. Once we connected their system to ours, it blew out our telephone line so we had to have Verizon come and we ended up having to pay Verizon to fix it because it wasn’t their issue.

You are required by the company if you choose to cancel, for whatever reason you may have, to do it via email and and electronic signature. This email comes 24-48 hours after the phone call. I am sure they do it because they just would want anybody to call in and cancel your services. However, they ask you for an email to send the cancellation letter you have to sign for them anyway.

Brinks purchased our contract from Envision. We had 19mo left on our 5 year contract. We sold our home they would not remove the system to install it in our new home even though I agreed to their $199 removal fee. They sent a technician out and instructed them to Not touch the system. They suggested we buy/lease their equipment from "GreenSky". We declined. They're are now charging us $570 for the remainder of the monitoring service (That will not be rendered.). My next stop will be the Better Business Bureau. If they no longer wanted to service the equipment from Envision they should have simply allowed us to mutually terminate the contract. And go our separate ways. This issue could be resolved by terminating the old contract that they were unwilling to fulfill.

I have been a customer with brinks for 3 years. My contract was up and I wanted to switch to get a specific system that would work for my household as I took on a renter. I reached out to ADT and they sent a tech out to walk my house and give me a recommendation. I was happy that they had what I needed. I called to cancel with Brinks and the agent said she could offer me what I wanted for a cheaper price than ADT. When it came the day to install the tech did not bring the equipment. So I wasted my personal time at work taking off.

Poor customer service, basically no real product, overall a big disappointment. I had been a customer for years (well past original contract), but mainly from laziness. I tried to get some new equipment, and the best they could offer was taking out a no interest loan that put me well over what other places were offering. As soon as I went elsewhere, they started rolling out the deals, but ultimately I am super glad I left because then they charged me for an entire extra month of service at the end when their equipment wasn't even connected. I will never deal with this company again. Free service would be too expensive.

Had been a loyal customer for over 3 years...loyal meaning they were able to automatically deduct from my savings account UNTIL their system stopped working...BUT they continue to deduct from my savings account even after attempting to cancel MONTHS ago! Beware of this theft! Instead of protecting they wind up stealing! See their other reviews for confirmation!

Brinks has to have the worst customer service. I purchased my policy through 3rd party agent that came to my door. Once I signed paperwork I was unable to make contact with them again. if I try calling customer service I have to wait minimum of 20 min and make about 4 attempts to get through....and then as they get ready to answer they close for the day. I have had a malfunction showing on my app that I have yet to get assistance with after multiple attempts. In addition to that, my camera doesn't record ANYTHING and I still get crazy amounts of notifications even after I make adjustments.

Be careful with contract. Greedy company culture; customer service want to sell not help. The system stopped monitoring our home. They didn't even noticed it, lack of technology. We had to continue paying our monthly fee without receiving any service from them because we were stuck on a contract that was difficult to get out even when we requested not to renew on expiration date. We complied with our payments, even an extra month of charges after contract expiration date. Brinks failed to comply with services promised. Too much bureaucracy.

Brinks has great customer service and what I received from them was as advertised. I have no complaints and I wouldn't look back.

We originally purchased our service with Monitronics in 2015. We signed a 24month contract Monitronics because they purchased our account from another alarm company. We get a letter saying that Monitronics has been purchased by Brinks Home Security and nothing else has changed. For the last 6 months we have been experiencing alarm trouble with our front door security keypad syncing up to the alarm keypad. It keeps saying low battery which is not true. I have had at least 2 false alarms due to this system failure and 1 cost me almost $300 bucks because I missed the alarm call.

It was an excellent experience all around with Brinks. The installation of the system was much simpler than the other systems that I had. Brinks provided much better explanations of what was going on and how the system worked. Brinks also works a whole lot better than what I had. With what I had, half the time, you had to run it through 3 or 4 times to get it to work. The one before that was okay but it was a very expensive system.

The guy said the right things so it persuaded me to go with Brinks. He was also knowledgeable and polite. The installer was also very polite. He knew what he was doing and was very thorough. So far, Brinks has been good and overall, performance is fine. I even recommended somebody to them the other day. I like the features a lot and I use the mobile app all the time. I love that especially. I’m big on security so I like everything hooked up. Every door and window is hooked up. There’s also a feature where I can take a picture while I’m gone. I definitely feel more secure because I can check stuff on my phone when I’m not there. I like being able to know who’s opened what, what’s been opened and what’s been closed. I like the fact that it talks to me too.

I chose Brinks for the price and I have recommended them as well. The people I dealt with were really good. The installation did not take long at all either and I did it myself. My favorite feature is that the motion sensor is the doorbell.

Brinks was the first security company we called and they were very easy to work with on the phone. They sent me an email with what we discussed and I told them that I was gonna shop around. Then, I called ADT and they were absolutely awful on the phone. My experience with ADT was so distasteful and off-putting, I immediately called Brinks back and said yes. They sent the set-up to our house and we were out of town. The time it arrived till the time we installed it was probably three weeks. They sent me frequent email reminders, but we had a scheduled phone call for the set-up. Then, I had to change that phone call on the day of because we were not able to get home because of an appointment that ran over and they were very accommodating.

I already have a home security system in my home and I got a new service installed in my business. I trust Brinks and went with them. They said that they would mail the components to me, and that I would have to install it. They did not offer anybody to do it for me and I kinda thought that was odd because somebody did that for my house. But it wasn’t hard. I installed the system myself and they helped me over the phone aside from the instructions on the sheet. The features in the system are great and I kinda like the camera thing. I can check in anytime. Also, the cost was reasonable and I’d recommend Brinks.

We wanted to keep our home safe and I called Brinks and spoke with a Laura. She got us all set up and everything went really well and we were signed up. We have the self-install system, so we did everything ourselves and the technician called us and walked us through everything. It was really quick and we were done pretty fast. We have the front camera and the back motion detector in the yard, and we could see both of those from our phone. And that’s probably our favorite.

In November of 2016 we purchased our security monitoring through Power Home Technologies, who since has been acquired by Brinks. We were told that our agreement was 36 months and that we could cancel at anytime if we moved from the property with a 30 day notice. Well well well. My employer moved us to another state and we sold the property in May of 2019. We have been trying to cancel our monitoring for months now and have been told we cannot. Finally, after months of asking, Brinks sent us our supposed contract that state we have a 60 month obligation! I called today and spoke to two different people, Tricia in "customer loyalty" stated that she would give me a 20% discount on the remaining $1187 of our contract.

I'm very pleased with the Brinks service so far. Being able to access everything through your phone is a really great feature. The installation was very easy too. We did it and it took less than 30 minutes.

I would say the security is top notch if our cameras actually worked. 2 out of the 4 cameras do not work and neither does our SkyBell. It is so disappointing as we got the security system as My husband works 24 hour shifts. All of our cameras were broken at one point and Brinks sent someone out and they could only fix 2. So we called again and we have to pay $50 for someone to even come— which is ridiculous seeing how we are paying for service we cannot use. I called to see how much it would cost to get out of our contract and that was appalling. We extended our contract with Monitronics/Power Home Technology because we wanted cameras and we were happy. Now that It is Brinks.... the service went down, our cameras do not work, and we are VERY unhappy.

I needed to keep my house safe and I decided to purchase a home security system. I liked Brinks rep's professionalism and the way they answered my questions. It was excellent. I have the more basic system and it doesn’t have a lot of features but it’s fine. I keep forgetting to put it on and I’m always reminded on my home phone to put the alarm back in case nobody is there. Also, it’s good that I can arm and disarm from my phone.

I find it hard to believe that this company was voted best customer service by JD Powers in 2018. Have to call in three times a month minimum, to get my door bell camera as well as the "security system" just to work. I have gotten excuses that it's my internet speed, I upgraded that with no different results. I mean if you are having the same issues multiple times a month you would think that Brinks would be concerned, instead the representative tries to sell me warranties (which like the contract; locked in for paying for certain amount of time, more money for a system that does not work) for on my products and wants to charge me to send some what to look at the issue. Is it just me, If you offer a service and it continually does not work, wouldn't you come out and take a look at it!? I mean if my internet, cable or power goes out, I call the company and they come and check it out without trying to charge me for it!!

Brinks works with Nest products. So, I chose to go with them. The rep I dealt with was helpful and good. Then they did the installation on the phone, so it was very easy. So far, the features of the system are good and the Nest products are great. I can control everything, if something happens, on my phone.

Ordered two key fobs from their website and they sent me ones that were incompatible with my system. After spending an hour and 20 minutes on the phone with a technical support person that had no idea what she was doing and had to keep me on hold the majority of the time of the call. She did manage to lock up my system and then wanted to charge me to send out a technician to repair the problem she caused. I will soon be canceling my service with them. ** review.

I'm a long-term customer and I’ve used Brinks in my house. It's a good service which is why I have it and when I started taking care of my parents, I put it in their house as a precaution. I needed service and a billing issue that I had last year and I spoke with their customer service team. They did the service over the phone and the internet.

I like the name recognition of the system of Brinks. However, they're using some other company that I lease or I’m buying the equipment with, and those people don’t know what the hell they’re doing. Great sub on the other hand, seems to have their stuff together. As far as Brinks, they’re solid. I’ve had zero problems with them. The system is easy to figure out as well. My children already know how to get in and get out of the alarm. It’s very easy for them to understand it.

I have been a customer for roughly 15 months. The service itself is good. However my contract was for $39.00 per month WITHOUT video monitoring. Currently (and has been for the last 6 months or so) the same equipment and monitoring service WITHOUT video moni is $29.00 per month. New customers who contract for $39.00 receive video monitoring. I feel that this is quite a slap in the face for existing loyal customers. I've called twice and the only remedy I was offered was a matching $29.00 per month but I'd have to add another 12 months to my contract. So I'd be in a 48 month contract. Not pleased. This is definitely NOT how to keep a happy customer base.

It's a Saturday on a 3-day holiday weekend. I'm having problems with my Brinks Home Security system and need technical help. I call the company and get hung up on (!) 4 times. Finally, I get through and am transferred to an agent. She tried her hardest to help me (we were on the phone for over an hour) but wasn't able to help me solve the problem (which entailed two messages on my keypad about unsecured entry locations).

Trying to get a hold of a customer service rep is at least a 20 minute wait or longer. Ever since Brinks took over Monitronics, their customer service has gone downhill. You have to call the general 800 number to get a hold of central station. If it is an emergency, don't hold your breath. Supposed to be able to make changes to your emergency contacts online, but unable to do so. Something wrong with website and they don't know when it will be fixed. My sister received a call regarding an alarm going off at my father's house. The employee was not helpful or understanding, and in her opinion quite rude. Plus there are other issues. Will not stay with them once contract ends and will never recommend them to anyone.

I would have given no stars but one was the least I could pick. A few weeks ago, a man shows up to our home with Brinks shirt and name badge. He says that he has come to switch out our old ADT panel because ADT has gone to 5g and they will be using Brinks equipment. Although the equipment says Brinks it will be monitored by ADT, my husband declines. The guy proceeds to say we must not care about our family because in a few weeks our current panel will no longer work and it will be too late for us to do anything about it. My husband tells him we've not heard of such change from our current provider and to give us some literature on this change, the man has none. We asked him to mail us some literature, he says if we aren't listening now why would he believe we would read what was mailed. Hubby tells man to leave.

My interaction with the team at Brinks was fine. However, they gave me the wrong doorbell for my door, and then, they gave me the wrong camera. ‘Cause I wanted an outside camera, but good thing they did give me the wrong camera because I contacted my association later, and she said that I could not have an outside camera attached to my condo. It turned out to be to my advantage because I found out that I’m not supposed to have them anyway. So, I just returned everything and got my money back.

I got broken into. I purchased a security system from Brinks. I ordered another sensor, but I received a smart thermostat which I really had no need for. And as far as I know, I was supposed to get sent like some kind of label so I could send them back to them, but I never heard anything. But at least, if somebody's in, I'm getting alert and hopefully, it's a pretty quick response.

August 20, 2019 I was supposed to have cameras installed between 9-12. No one ever came. I called and I was told the tech Bill called three numbers. I only have one number. And the tech called Sat. to see if he could come them instead of Tuesday. He came at 2:30 and was to be completed by 3:45. He was not done. He left the camera boxes and left without finishing the job.

We started with a two year contract through Monitronics many years ago, which was good. Never had any issues. Then it switched to Brinks, and the price went up. We kept the service mostly out of not wanting to take the effort to switch to anything else. Fast forward to last month. We are looking to see how we can cut costs around the house and we found the SimpliSafe system, which is much cheaper than Brinks. We use the SimpliSafe system in our store, so we know it works well. I called Brinks to cancel my service and I was told that they have a 30 cancellation policy. If I cancel now, it'll take them 30 days to process the paperwork before my cancellation will go through.

I was contacted by a company that said they partnered with Brinks Home Security and I could get all the same stuff the company had for 50 a month including monthly monitoring for 50 and they would cover the equipment charge. I wondered if maybe it would be cheaper to go through Brinks directly. I went to the website. It advertised that I could pay 39 a month monitoring and 17.99 for equipment with financing so I went to check it out. I guess I should have wondered when it want my debit or bank information but hindsight is 20/20 so I do all the commands at the end. I'm told more info is required, please call them. I get an email for my order of monitoring for 39 a month and a equipment charge of 646 dollars. I didn't want the service. I wanted to know if I qualified for financing before I signed up. However they don't tell you.

Brinks took over for Monitronics, whom we did not have a contract with. The system started getting buggy so we needed a service tech to come out because all the stuff wasn't working properly. We were getting system notifications from both our cameras 8 times in a row every time they are triggered. So we decided to cancel the service and Brinks tells us we have 32 months left on contract we never had and never signed. They say in order to cancel we owe them over $1,200 for the remaining balance of it. When requesting them to fix the system they said we had to pay for the tech to fix it yet they expect us to pay an ongoing monthly bill for a service that doesn't work properly. It's a scam. Do NOT do business with these people.

After I placed a bad review for Envision and Brinks I received calls from both companies and they worked hard to correct all the issues I had with them. Brinks' call center for customer service is horrible, but after the bad review their A team contacted me and did the right thing to make me a happy customer.

I had ADT and didn't have any issues. The Same set up guy shows up at my house that set me up with ADT and I thought he was still with ADT (he never said otherwise). He said he had an "upgraded" system to install and could take care of it quickly. He said it would be another contract since it was an upgrade. So we started the process. It was during this process that I realized the name Brinks on everything (ADT bought Brinks, but not the name rights, so Monitronics bought the name Brinks). I questioned him at which point he admitted it was a different company than ADT. I was already half installed so figured what the heck?

Horrible company. My contract had been up for over a year. Then they told me I had 41 months left on a contract that I never signed or agreed to. Very upsetting. Am currently looking for a new home security system.

We got this service and from the start it was bad. I was given wrong info on the phone. Told them I do not have a doorbell, they said the wireless doorbell would work anyways. Not the case. Then they sent me an additional camera, could not get that hooked up. System would only take one camera. Wanted to cancel and they wouldn't let me. Kept insisting they would be able to get it working. We have not used the system once since we got it because it doesn't work. They gave us 2 months free to try to get us to change our mind. I do not want the service and I do not want to keep paying. There's no spot to remove my cc from my account. Very unsatisfied. Stay away from this company.

I was a Monitronics customer from 2013 until they sold out to Brinks on or about 7/2018.... Since that time Brinks has added 12 months to my initial contract 3 times without my permission. I am contacting a lawyer today to get me out of this fraudulent contract manipulation.

I have 3 accounts with Brinks prior to this installation. They send me the system to get it installed but never got me the date for installation. After calling for 3 days straight they finally gave me the installation date 2 weeks from the date I was promised. I had to open my business so I told them, "I can’t wait that long so go ahead and cancel my installation." The manager spoke to told me that I will get an email with the return label so that I can return the equipment and there won’t be no charge since I never had anything installed. It’s been 2 weeks. I haven’t received the email and they started drafting the money from my account for the service which I didn’t receive. They are only easy to talk when you want to install but if something goes wrong it’s hard to get hold of them.

Brinks has raised our "locked in" price more than once since the buyout. They give you limited uploads per month, and stop recording once you hit that. What is the point of having a camera if you cannot see anything? When we finally switched to Vivint Brinks just had to stick it to us more. They make you wait for an email, your return of said email, and then 30 days more to finally be able to cancel it.

I recently purchased a house and a door knocker came by saying he was a Brinks authorized dealer with Envision Security. I explained I was not interested but he kept stating I could try it out and see how I liked it or if I even used it. When it came to signing the documents I asked what the 36 month was and he stated that doesn't apply and that it is just a generic document but needed the information to begin. After I signed I called to cancel the next day and they stated they would take the cameras and see how I felt after that.

My wife and I had Monitronics which got bought out by Brinks. We had no problem with Monitronics (great customer service and a price that stayed the same for 5 years). Once Brinks bought them out, we noticed that the price would increase every 3 months or so. We were paying a flat $50 through Monitronics, then it went to $54 a month when Brinks bought them out, followed by $58 a month, and finally the last straw of $64. We had automatic withdrawal set up for payment each month.

Monitronics was bought out by Brinks. We were never notified of this transaction. When we started getting bills from Brinks, they kept increasing monthly charges. I got tired of it and cancelled service. They kept sending a bill every month. I called them again and was treated like **!!! They have since turned this over to a collection agency. When I get through typing this, I will be contacting the BBB, the FTC, the Consumer Financial Protection Agency, and the Texas Atty General. This is absolutely FRAUD at its best. We have right as consumers and I WILL stand up and fight for mine!!!!

Previously, I had a home security system with ADT and I wasn't satisfied. On the other hand, my brother has Brinks and he’s pretty satisfied with it. I went with them and their reps were very helpful. Their installer did a decent job. He did the best and I was satisfied with what he did. He offered many options too. However, I’ve since called back because I had an exchange that wasn’t as smooth. Still, the added features of my system gives me a little more sense of security. I got a pretty easy system.

Brinks is working really well for me so far. The installer explained to me clearly how to use the product and how to control the system well. The price could be a little bit better. But I like the package, the way it’s set up and the way the system works.

The system is working great. The house was pre-setup for Brinks so I didn't have to worry about them installing a bunch of all new equipment. I called to set up the service and the people were helpful. They had all the answers I was looking for and they were very courteous.

They have repeatedly called us over several months due to our bill being late (which is understandable). My husband requested to cancel the service months ago because he works commission and business is too slow. We can no longer afford it. They always tell us the same answer: "we cannot cancel your service until the bill is paid in full." Unfortunately that can never happen since they continue to add charges to it monthly! Our original service was with Monitronics. We didn't sign a contract with Brinks or renew with Monitronics. Why can't we cancel this service?

I wanted to protect my family when I'm away from home and have extra security around when I'm at work. Brinks fit around my price range and it wasn't as expensive as others. It had way better rates and reviews about it. I also liked the way that they said they monitor it. Customer service was great. They talked to me and gave me my quote. I told them I would call them back when I got paid and found out from other security companies. Shortly after that, I called and got it paid. The kit came two days later which was less than the timeframe they said it was gonna be. It was labeled and was easily installed. Once I got everything installed, I called and got the system set up. They were to activate it and test everything to see if it was installed correctly. I love the system features of my Brinks. They're great.

I've had Brinks years ago so the previous experience was what made me decide to use them. It was a self-installed system and that was easy. I had a couple of questions but I got ahold of them and I was very pleased with my interactions with them. The system is great too. It exceeded my expectations. It's in our business and we're in a business that needs confidentiality of client information so I feel a lot better about our security now. The smartphone features are good as well. It's kinda neat. If I leave the office with my cellphone, it lets me know that I left the office and didn't turn on the system when the business was still open. It's somewhat annoying at times but that's my fault and it's better than not knowing. So it's okay.

My system had not worked right for over a year. Brinks called me several months ago and told me they were not able to communicate with my system. I told them the system didn’t work and I didn’t want to continue. I thought that was it, until several months later I noticed I was still getting billed the $60 a month. I went to the bank and put a stop payment on anything from Brinks!

I got my system 4 years ago. We moved last week & Brinks said I still had 1 year on my contract and had to stay with them. Someone came out to install equipment and hook us up with another 3 year contract. They charged me $1054 for the equipment plus I am locked into a 3 year contract. I am trying to cancel the contract and equipment because I have 3 business days and the account manager says I cannot cancel without paying for the equipment and buying out the old contract completely for 12 months. According to my contract I only owe 80% of the remaining balance. Also, it has been less than 3 business days since they were here installing equipment. I told them to come pick it up. She says they don't pick up equipment and therefore would charge me for the equipment. What the heck? I don't want it. If company policy is they don't pick it up, then fine but you cannot charge me for something I am within my legal rights to cancel.

I like the service of Brinks. Installing it was pretty easy. And the customer service was good for the person that was on phone with me, and it was a breeze. Our system is good as I can arm on the phone from wherever.

Brinks was a replacement of a preexisting system and we feel safe and secure now. The interaction with the Brinks team was great too. They were very professional and knowledgeable. The most positive part would be their ability to accommodate my needs and to work with me to customize a solution. The most negative was that their CSR solutions are atrocious. It took a long time to get to the right person. They have a separate sales database from their customer service database so actually getting it scheduled was not a great experience. But once we got to that point to get it scheduled, everything went seamlessly. I also like Brinks' integration with Nest products. The real advantage is that the system integrates into my other smart home application. So it’s much more seamless than some of the other options which would require two separate apps. That is not as seamless of a way to actually get it to do what I need it to do.

My grandmother signed a contract with Monitronics, which we had no issues with, except the command monitor went out. They told her they would change it out for free if she signed a three year contract again which she did. She asked if I would put my name on the contract while she continued to pay for it in case anything happened to her which I did. Well the company was bought out by Brinks and unfortunately my grandmother passed away last November. I tried to cancel this account due to the fact that the house is vacant and not necessary to which I was told I would have to pay $1360 to fulfill the contract. Then the calls started coming at all hours of day and night saying that there was a break in alarm. Keep in mind I live right next door, so there was never any break in. I changed all of the sensor batteries and secured all sensors by tightening them and still calls all the time saying there is an issue.

I got a very advanced system. It's a self-install and the installation was very intuitive since I have an IT company. But even for anyone, the installation for a basic system is super ridiculously easy. The smart home features I have control lights, cameras, the garage doors, the inside doors, windows and locks – everything. And the system is really responsive and very stable, which is important. There's no downtime as well. It's always up. My family sleeps a little better at night. I've used AT&T and ADT in the past but I looked at the features and Brinks is light years ahead of them. The representatives I dealt with at Brinks were also very pleasant and responsive. They were top-notch.

I was a very satisfied customer when the company was Monitronics. After they became Brinks their focus on customer had diminished. I am trying to cancel my monitoring since I sold my house back in March 2009. Called them a week before close date. Someone took my details. Then I was billed for April. I called to find out why the account was not cancelled. They did. It have any record of any call. I got transferred three times since only a select few can process cancellation.

The key fob activator for my alarm system is broken. The hardware is less than 6 months old. I ask for a replacement key fob but Brinks won't send it. The part is free (under warranty) but it takes a $50 service call to synchronize the key fob to my system. They can't send instructions. They won't send the part. My free part is being held hostage to a $50.00 service call that I won't pay. My key fob still doesn't work. I can not remotely activate or deactivate my security system. Escalating my concern to a customer service manager did not change Brinks' position.

I’ve had Brinks in the past and then I ended up with ADT for a while but we were looking for something more. That was why I decided to come back to Brinks. Everything was set up and installed, and we had no issues there. But we’ve had quite a few issues with our system going down and not being available. The panel deactivates for several days and doesn’t respond. All last week, it was in and out of service. I did talk to the technician who was supposed to be seeing about another sensor. But I’m not sure what’s happening with the system. I don’t know exactly if it’s location. It may not be suited for our environment.

I spent $99 on my Brinks system and it would not work. It would not integrate with my hardwire system. I tried twice over the phone and it lasted me more than a 2-hour appointment each when it should’ve taken 10 to 15 minutes to resolve that issue. I have now received three different units. The one that came out was not able to resolve the issue and we're having a third technician come out today with the third item to resolve the issue.

I initially called Brinks to clear an alert that wouldn't come off the screen of my alarm panel. I disconnected twice after being on hold for more than 30 minutes each call, FINALLY after 4 phone calls it was cleared. Later that evening my alarm started to go off, I received a call that it was the fire alarm and they were dispatching the fire department. I asked them not to, but they showed up anyway. Come to find out there was a loss of smoke supervision on the smoke detector. The batteries were changed then it was put back in place. As soon as it was the alarm started to go off again. It wouldn't stop. I called Brinks for the 5th time. I was then told someone from service would contact me 1st thing the next morning to come out and see what the problem was and I was given a job #. Little did I know they don't call you back you have to call them.

I called Brinks and we had their sales guy who was very helpful. We ordered the Nest stuff from them. I placed the order and customer service called to make sure we got all the system set up properly. I already had the whole thing set up and they were just making sure that everything was good, which it was. Brinks was super easy to set up. You just stick the thing on the wall and you don’t have to have somebody come out and install sensors on every window. It has worked out really well so far.

DO NOT EVER USE BRINKS HOME SECURITY!!!! Buyer Beware! This is one of the biggest jokes of a company I have ever dealt with. I have been experiencing a malfunction with my brinks security panel for the last 4 days. The panel is loudly and repeatedly beeping, advising one of the smoke detectors has a low battery. Changed all batteries and reset the entire system, including the smoke detectors. The beeping from the control panel is loud and will not be silenced until I acknowledge the faulty alert. This is causing loss of sleep and my personal sanity as it goes off during all hours of the night.

My original alarm provider Monitronics was bought out recently by Brinks and ever since then quality of service has gone down and the monthly price has gone up 5 times in 8 months. I am currently selling the house so after the last price hike I called to cancel and then they offered me a lower rate if I signed a 36 month contract with them which I refused to do. They made me jump thru a lot of hoops to disconnect service and I'm not sure if it's completely over yet.

$40 is reasonable to pay for security. I was paying less with the last company but because it was a takeover, I know Brinks had to try to get some of that money back. Besides, Brinks is a lot better. They're a much more mature company. Newer companies have got a lot of things to learn and they're still trying to get all the glitches out. With Brinks, I can now do a few more things with the security system than when it was hooked up with the other company name. The videos are better and I can actually talk to and hear through the camera. I don't know if it’s just because I got a new phone that's pretty good or the fact that it’s Brinks but I really do like the system. It's good. The customer service was wonderful as well. When I called to get it set up, customer service was real cool. The guy and I sat down and just laughed for a bit. He was a real cool and friendly guy. Even the lady that I spoke with after was really friendly. It was a pleasant experience.

Cancellation process is unnecessarily difficult. Requested to cancel after Brinks tried to charge me in July of 2019 for a supposed "missed payment" in July of 2018. I have made all of my payments since becoming a customer with Monitronics (bought out by Brinks) many years ago.

Updated on 10/30/2019: Update to my previous review of this company. I called customer service to try once again to cancel my service. I was told, "No. You have a balance." I informed them that I was being overcharged, I was promised one price and charged another. They pretty much said I was a liar. However when the account manager pulled up the account and looked at the notes it stated I was offered 24.99 and 27.99 but yet charged 29.99. I informed her see in the notes it already stated I was supposed to be charged less. So When I said, "You breached the contract by charging more" I requested they cancel again. She said no. Now it's on my credit and this company is doing illegal practices. Stay away from them. They call 5 times a day. Finally blocked the number. I will not pay them for a amount I wasn't quoted.

I recently moved and did not need security where I moved to. I really don't think the new homeowners could afford the 53.00 a month bill, so we decided to cancel. But lo and behold we had roughly 22 months left on contract, which meant we had to pay that. Nowadays it's a 3 year contract, but we had a 5 year contract. So just watch out what you sign. Be careful.

The equipment was poor with lots of false alarms, so I decided to cancel my account. The process is designed to take a very long time and it's difficult to reach someone authorized to help on cancelling an account. It took me four attempts to finally reach someone. Long phone wait times, you can only reach someone that can help during normal business hours and even during those times it's still difficult.

I sold my home and the individuals who purchased it did not want the service. I called to attempt to put the service on hold till my new home was done being built and was told no by the rep. I then stated that I would like to cancel my service as I would no longer be living there. They told me that I would have to pay the term of the contract out. The contract should have been completed as it was since I took the contract over from the individuals that lived there before me. The individual did not help and when asked to put me on the line with a supervisor I was left on hold for 35 minutes. The young lady came back onto the phone and attempted to give me a discount to cancel my service. I told her no and was then put back on hold for an additional 10 minutes.

I have used Brinks in the past, but when I got my house I wanted new front and back door locks. Bought 2 Brinks entry door locks. Had to get them rekeyed to one key, no big deal. Installation was fine, but within a few weeks after installation, the door handles get stuck in place. In other words they stay in open position all the time. Have to force back to closed position. The push button mechanism gets stuck all the time. We have gotten locked out of the house many times when opening the door not realizing the button never popped out. I have had to practically take apart the locks just to unlock the button. If I go outside when I’m home alone, I never shut the door all the way. We had to break the glass on the back door to get back in since the door was still locked from this malfunctioning door lock. It’s so frustrating. I will never buy Brinks brand doorknobs again. Spent almost $200 for these locks and am not satisfied at all.

During a call with customer service, the representative was extremely rude in tone and unsympathetic to my situation when I called to see what my cancellation options were. I've been a customer almost 3 years I think and still have a while to go. I also mentioned that my doorbell alarm and camera fail to function almost daily and they I'm becoming frustrated with the system. I have also had sensors like door or glass break trigger in a silent room, which makes me scared to arm the house for fear of false alarms.

I noticed my auto-pay had gone up. My contract states my rate for 5 years. I called Customer Service and the representative could not provide an adequate explanation. I asked for a supervisor and waited for 10 more minutes. He came online and said he was looking at it. We became disconnected. I waited 5 minutes in the hope he would call me back but no such luck. Now back on hold waiting to start the process all over.

Brinks gives you more window sensors, motion sensors and cameras at much cheaper prices than AT&T, SimpliSafe and Viviana. Believe me I’ve reviewed all of them. The tech who install my system was very knowledgeable and attentive on giving me just what I needed.

I have no problem with the service. It has served me well. I only have the basic door and window installation but I may upgrade later. I would also recommend it to other people. Thank you for your time.

I recently purchased a house in Ponte Vedra and the previous owner had the Brinks. She did not supply me with any data related to her service. I called Brinks and was told the we could relocate the service. I advised them that I was only in Florida on July 15 & 16, 2019. They said no problem. Service person would be there one of those days. Service contacted me and said they were booked and no one could come out until July 26, 2019. Not acceptable. Several calls to customer service resulted in no solution. We spent over 2 1/2 hours talking with over 6 different people. I finally asked them to cancel the contract (signed the day before) which Barry said they would do. I am very disappointed as this should have been an easy switch and now I will go to a company that can deliver.

Horrible service! I started paying 51.00, 6 years later I’m up to 61.99 a month. I have no need for this service anymore and when I called to cancel, they wanted the remainder of the fee upfront in order to cancel. Stay away from this company.

Terrible service and IT department. After hours your support calls go to India and that staff is useless. They listen to your issue, but you're not heard. I called to cancel my service after 7 years of service and they tell you they will email you a link to complete the request. They advised that link will take 24-48hrs to receive and if you don't get the link within 72 hours to call back. I received an email that day saying I would get another email within 2 days and it will take 30 days to cancel.

This company does everything it can to make you angry when you are trying to cancel your account at the end of your contract. They put me on hold when I became angry with them trying to tell me what I had to do. They never came back to me. Such bad service. So glad my "gotcha for 5 years" contract has finally come to an end.

Got it installed Jan 2019. 1 day later alarm went off and police had to arrive. It was due to a faulty sensor. Brinks wanted us to pay for it ($300) when they installed faulty equipment. They replaced it. Since May the kitchen sensor keeps going off. They charge $50 to come check their crappy equipment: now I’m locked in for 2.5 more years so my choice is to pay out the contract of about $1600 or pay the $50 copay plus whatever else they charge to fix the issue. They are a SCAM. Do NOT get them.

I called in today, to cancel my service. Due to the fact that the monitoring service I am paying for is not being provided and the service representative decided to start threatening with lawsuits cause I still have a few months left on the contract. Mind you that the contracts can be forfeited due to either part not living up to what was contracted and I am trying to cancel due to their failure of not living up with their part. My alarm has gone off and I have sensors with issues and they have not monitored anything at any time.

Had Monitronics for a couple of years until Brinks took them over. Service was ok, I guess. They never did anything that I could tell. Their website needs some work. Can't upload a permit like you could with Monitronics. The One Star is for trying to cancel my service. I was on a month to month contract since my original contract was with Monitronics.

We signed up with Brinks in July of 2018 and everything was wonderful at first. Since January of this year we have been going back and forth with the installer of the equipment and Brinks because the cameras stopped working. The installer wouldn't get back with us and when they finally did an appointment was set for them to come replace the cameras. On the appointment day they called and cancelled because their "installer quit". Brinks says they can't do anything (even though they have no problem drafting $60+ monthly) because they don't yet have the "full contract". Brinks also advised me that we should be mad at the installer and not Brinks. We very much regret signing with Brinks. Signed a 3 year contract and the cameras worked for less than 6 months.

I have been trying to get Brinks Security to bill me by e-bill or through direct withdrawal. They have been unable/unwilling to do either since November of 2018 when they took over for Monitronics Security. I am now trying to get through by phone to cancel my Brinks account and have been on hold for 57 minutes -- I hung up. They state you cannot cancel by email and HAVE to contact them on the phone number with unbelievable hold times.

I had to sign a four-year contract to update my existing equipment. Almost immediately, a "cost recovery fee" was added to my monthly bill. I just got another price increase. Apparently, the contract is for the sole benefit of Brinks. I'm so glad there are now contract-free monitoring services available and can't wait to serve out my sentence with Brinks to go on to a fair and reputable provider. Really, the PUC should be regulating this industry.

I am very disappointed with this company. I tried to cancel my service today only to find out they told me that I am stuck in a 36 month contract, and the only way out is to buy out my contract. I explained to them that at this time I am going through a financial crisis and I can’t afford the service at this time. It didn’t seem as though they cared about my situation at all. We don’t use the service is what I explained to the representative but he told me it didn’t matter if we used it or not. The only way out is to buy out the contract. I told him if I could do that then I wouldn’t need to call and cancel the service. I explained to him due to medical expenses and lack of work I cannot afford it at this time. They are not sensitive to any situation as long as they get their money.

I was out of the country and my alarm tripped twice because of low batteries. The second time was close to midnight and I received no call and neither did my emergency contacts. We found out because our Ring system alerted us of motion and the security guard from Brinks told us something tripped the alarm - this happened both times. Then my daughter, who is one of the emergency contacts that received no alert, tries calling Brinks, while half of the EMERGENCY security hotline does not work after hours. The automated system dragged on while we thought our house was getting broken into and finally the customer service rep who was mumbling very softly got offended when she asked him politely to speak a little louder and hung up the phone.

I have been with Monitronics since 2013 which was bought out by Brinks Home Security. I regret ever signing a contract, there is no way to get out of first 3 years. Then they offer you cameras for extended 4 years. The fine print is the price increases each year. I started paying 39.99, 6 years later I’m up to 61.99 a month. I have called various times to reduce the price. They have great customer service! But the only way to reduce the fee is to extend your contract. I feel robbed 61.99 a month for outdated equipment.

I have been paying $55 without a camera installed in our place in Edmonton for 43 months!! Locked for 60 months!! Other security systems provide much less monthly payments with 2 cameras for $35 (I've been offered that price with free 6 months in a two year contract). I called Brinks to get two cameras installed. First they quoted me $400 for 2 cameras. I called again because some other company offered me with lower monthly payments plus two cameras is included. PS. Please call if you have a day off. I was on the phone the whole day. Their customer service rep kept transferring me and some kept hanging up on me so I had to be transferred several times again. They lowered it for $45.00, I had to pay $150.00 for the cameras and I need to extend for 18 months. I agreed.

We have been with Brinks for a little over a year and we completely regret ever signing up with them. All was fine until we decided to move to a new house. Then we discovered that we would have to pay for brand new monitor console, extend our contract for a year, and any new sensors will cost $55. Upon hearing this, we realized we never actually saw the contract that we supposedly "signed." The men that sold this contract to us, came to us as Envision. They signed this contract electronically for us and we never saw it. We were told that if we want to cancel this contract, there would be no penalty or any payments due, it would just be canceled and we would owe nothing. This was the major reason we signed up for the service because we are a military family, and therefore we knew we would be moving in the future.

I hated having Brinks. The sensors constantly disconnected from the system. I sent a great deal of time of the phone with customer service trouble shooting issues that I repeatedly had. It wasn't worth the hassle to continue service with them. When I cancelled with them they informed me it would take 30 days. It took them a week to email me the cancellation form and then started the 30 days of cancellation. No other company has ever taken 30 days to cancel service. This is just their way of charging customers another month of service that didn't work correctly in the first place.

Here is my situation, as I have spent upwards of 2+ hours on the phone with Brinks support team today and they still cannot get my service to work. On May 24th I called to activate service starting June 1st. I was handled by the take over team, as I was resuming someone else's old service. When I moved into the house, I called in and the system worked and was transferred to me with a new passcode and all. On June 4th a few days later the technician came out to confirm everything was up and running. Everything seemed fine at this point.

I was kinda looking through the internet what kind of home security systems were out there and in my search, it turned out that Brinks was a good security system. I also liked how their system is all set up, so I decided to go with them. Their reps were very helpful and my interaction with them was really good. They explained everything correctly and clearly for me, and they answered any questions I had. The installation was very easy, very simple, and right to the point. I did it all by myself and I liked it. Their instructions were very detailed and very helpful. Everything was great. I also like the smart features a lot and it makes using the system easier. Brinks is amazing and I refer them to anybody I come across.

I don't even know where to start. After months of merely weekly issues with my system, I tried to make a formal complaint and was told I had to make my complaint to the dealer who's the installer. My question to the agent was why do I have to make my complaint to the installer when he's a contractor working for Brink doing the installations. My automated lights comes on and stays on whenever there's severe weather in my area. That means if the storm is at 9 am, my light will be on all day until I get home and turn the off via the panel. Not to mention that the lights are on a timer and should only comes on during its scheduled time settings.

I wanted security and I liked the convenience that Brinks offered, so I went with them. Signing up was pretty easy and my situation was handled well by their reps. When I installed the system, it was okay if you have a general knowledge of how to put it together, the right tools, and you follow the instructions. But I was talking to someone over the phone that kinda guided me as well. So far, everything works well and the system's performance has been very good. It's also user-friendly and the smart features are a good investment to have. I would tell others to give Brinks a look.

I wanted to use the Nest system and Brinks is their guy. The reps were knowledgeable. They helped me quickly so we weren’t on the phone all day. We had a security system that came with our house and we hated it. It beeped all the time for no reason. We couldn’t get it fixed because they were extremely unpleasant to deal with. And it was a night and day difference with Brinks. And part of it is that it works with our existing Nest system. We already had Nest cameras and thermostat. So, we didn’t have to get used to it.

Horrible service! Was with Monitronics before it was bought. Brinks auto renewed us for 3 years. Won’t stop charging us $35 month for a 10 year old unit that doesn't even work anymore. We have cancelled over 6 years ago. I just got a bill today. In over 18 months I haven't received a single bill. I didn't even realize they were using an old credit card and continuing to bill us monthly. Stay far away. Looking at other reviews now. I see this is common practice.

Hello, there. I am from Lubbock, Texas. We joined Brinks home security in March 2019. APRIL 17TH 2019, BRINKS CHARGED US 2 TIMES. MAY 17TH 2019, BRINKS CHARGES US 3 TIMES. JUNE 18TH 2019, BRINKS CHARGED US 3 TIMES. *** Please see attached our bank transaction history for proof. *** We contacted Brinks so many times over this issue, but no help! We contacted our local Brinks guy, his name is Rob, he just get away by providing customer service number which I already have from Google, after that he never answered our call!\

We were with Monitronics, Brinks took over. Our system was outdated, so we were told we needed to upgrade so that the video and doorbell would work correctly, so we did. Salesperson told me about the cost and I agreed, if the payments could be broken down into monthly payments with the monthly service bill. Sales representative said that should not be a problem. So, we proceeded. Now Brinks want the entire amount of the equipment paid upfront after they told us the purchase would be broken down with our monthly service fee.

I wished I reviewed Lou and the Brinks guys before I purchased. More than likely they will make my credit bad. They promised to buy me out and sent me $47 on a $500 bill. Now don't answer calls. It's the Downey California location. I should have stayed with Protect America and followed my first mind.

So far, Brinks has been okay. But sometimes there’s something wrong, so the alarm just ring several days. And I went to set up some tech to come and take a look. But when I made a call, the rep said to give a callback to check it out before the tech come out. There was an instance they called for me when the alarm rang at my store, and it was a positive experience.

I bought a Brinks security system in 2014 or so, and had a fine experience with them until I tried to cancel service. At first, I tried chatting with them inside my online account, and after telling the person I was cancelling, I had to go through several minutes of her trying to convince me to stay. I told her I had already installed a system from a competitor, and that I was not changing my mind... sorry. Then she said I had to call their 800 number to cancel. Why didn't she tell me that in the first place?

If you want to opt out of their monitoring service, be prepared for a hard sell on the phone and that they will ONLY LET YOU OUT IF YOU AGREE TO PAY AT LEAST ONE MONTH EXTRA EVEN THOUGH THERE IS NO CONTRACT!!! Brinks bought the company I signed with for home security. The first year was ok--it was a self-install system with outside monitoring that wound up costing more than expected--and I was contractually obligated to keep them for a year which we did. After that first year, nearly every sensor became problematic. It took hours to replace the batteries and that didn't actually resolve all the problems.

Brinks did everything as requested. It’s all perfect. I’d buy it again. I’d recommend it to anybody who wants to know about it.

I have no need for this service anymore and when I called to cancel, they wanted the remainder of the fee upfront in order to cancel. Absurd policy, especially if I was dealing with personal financial issues, and still am. Even cell phone companies have better cancellation policies that are reasonable. I will never use a security system or service again, especially not with Brinks. They also bought out the company I purchased from initially and I didn't want Brinks. I had no choice in the matter.

We moved to a new area that we weren't real familiar with and just felt like we would feel a little more secure if we had a security system. Brinks had an option where we could just buy the equipment that we wanted and then go month to month. We didn't have to sign a three-year contract. They were also working with the Google Nest stuff, which we've been discussing working on starting home automation a little bit, and that was a good way to start that.

My friend told me about the offer that Brinks had, which was lower than what I was paying for ADT at the time and I reached out to Brinks. I called ADT to cancel out and they not only knocked it, but they also undercut Brinks by a couple of dollars as well and I ended up staying with them. Everything was pleasant with my inquiry with them.

So far, my experience with Brinks has been good. Everything looked good after I looked at Brinks, so I didn’t really search around too much after that. I had one false alarm and I talked to somebody at Brinks. They were decent and I had no problems with them. The guys who came out were here quick, too. They tried and did their perimeter check, and they called me as soon as something was set off. Everything was responsive when it happened.

When my wife and I bought our first home in 2017, soon after we had break-in that scared us into investing into Brinks Homes Security. We had signed onto a contract that we misunderstood. We believed that a cancellation fee was all that we needed to pay exit contract. After getting situated into our home, I installed my own security cameras that I purchase from Costco. My security system help me stop two more attempted burglaries, before Brinks motion detectors and other sensors could. I realized that my own security system was better than Brinks. I decided to cancel the service, but apparently the cancellation fee was paying off the remaining three years of service. I stopped using their service after six months, so I had to pay over $1,500 for a service I never used.

This company likes to scam and take advantage of the elderly. My mom signed up to which she was told there was no contract. Fast forward 2 years, and sells her house. Calls to cancel as the new buyers don't want it. They say she's in a 5 year contract. She asks for them to send the contract by email. After she calls 6 different times, it never arrives. I called in with her and got a little rude and it finally appeared. She did agree to it. Ok fine, she admitted she should have read it better. So we read on in the contract and it specifically states if she agrees to a 5 year contract, they cannot and will not change her price for those 5 years.

Other companies would try to upsell me but Brinks just gave me what I needed then pretty much set me up the way that it was. The representatives were very helpful and they chose what was good for my needs. Brinks also didn't give me a contract and they made it plain and simple for me. They're good with their customer service. The experience was nice and smooth for me and that’s why I decided to go with them.

Customer service is awful! Try calling them for tech support and see how long you have to wait before you sign the contract! I have spent over 2 hours waiting for assistance! Then the rep has a bad attitude! They also lied about having back-up batteries when the power is out. My house was left unarmed and their response was "oh well the battery back-up must of died". When I asked how long do they last, the response was "we don't know". This means at any time the power goes your house isn't protected. Waste of money.

I called Brinks but they never called me back. It was slow to go at first. I called them back and told them that nobody was responding and that they were supposed to meet me last week. They jumped right on it and they immediately started to contact and the guy came right out. The person that did the install should've had a little bit more knowledge. He was a good guy, but I did over half of the install myself. He never done one of these before. It was his first time and he wasn't very knowledgeable. I looked it over and I kinda showed him how to do most of it.

The reason I got a Brinks security system was because I started working some nights and it's to make my wife feel better being alone at home at night. My parents had the same security system and that's what we went with. Everybody answered all the questions we had. They pretty much knew what they were talking about and we got exactly what they said we would get. The installation was also simple. I did it myself and it didn't take 15 minutes. I had to go by the instructions just to make sure I was doing it right and they were simple. Brinks also showed me how the system would work and they went over everything over the phone with me. Everything was pretty self-explanatory and simple to use. I used the smartphone feature today to turn it on when I was leaving. Then in terms of cost in relation to the quality, everything is great as well.