Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Feb. 16, 2021
I had no problems getting a broken sky bell replaced. Customer service worked with me until the issue was resolved to my satisfaction. Repair service even got my appointment moved up since safety was a issue for me. Recommended brings to friends based on my experience.
Sharon, thank you for taking the time to leave us this amazing feedback. At Brinks home this is the exact kind of experience we strive to provide all of our customers. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Juana H.
Reviewed Feb. 16, 2021
I contacted Brinks because I received 1 of 2 indoor cameras as part of a promotion to extend my subscription. Within a couple of days another camera was delivered. This was excellent customer service and an example of how Brinks takes care of customers. Job well done!!
Jeffrey, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We are glad to hear we were able to get you the appropriate equipment. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 16, 2021
Upgraded my system. Technician was timely, friendly and did his job. He answered all my questions and had to retell me my password. He worked quickly and did not tarry. He did a good job of fulfilling what the system needed.
Ellen, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 16, 2021
My overall experience with with the Brinks technician was absolutely amazing. The technician was able to fix/replace the sensor that had gone bad. The technician was very knowledgeable & professional while working on the issue. He also make sure that my system was back online before he left. Simply Outstanding..!
Valerie, thank you for taking the time to leave us this wonderful review. Here at Brinks we care about your satisfaction and want to ensure you’re getting the best quality of service. We are glad to hear your experience was excellent with the technician. Thank you for entrusting us with your security and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 16, 2021
Everything was good. But the only thing was when I called and they fixed the alarm, it didn't work after that. It was the same issue all the time. I talked to Judy the last time I called and she was very, very, very nice. She was very patient and she understood my problem. When the guy came, he was very explanatory. He checked and fixed everything. After that, I'm using the alarm the way it should be. It is working very good.
Maivi,thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.
Reviewed Feb. 16, 2021
Brinks moved my service and did a great job. The technician was fantastic and it all went well. The doorbell is not as efficient as I would like but it works. I would recommend Brinks. I'm happy with the service and the professionalism.
Robert,thank you for taking the time to leave us this wonderful review. At Brinks Home we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.
Reviewed Feb. 15, 2021
Chad is a professional. I appreciate the time he spent to get the install correct. He went above my expectations. Which is very rare today. Thank you for your time Chad. I would definitely recommend Brinks Home Security. A couple of the coworkers he had to call into for resetting were not as helpful.
Lisa, thank you so much for taking the time to leave us this kind words. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. We have very knowledgeable technicians that are trained to provide exceptional customer experience and we will be sure to forward this to Chad’s supervisor. If there is anything, we can do to make your experience with us any more wonderful please let us know. Thank you for allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
Converted from (PAA) -Protect America Alarm to Brink. Transfer was great, service is great and assistance is awesome. Happy with the brink experience and everything, easy to understand and easy access to service. Very affordable prices and easy installation as well. Very updated data box.
Ivan, thank you for taking the time to leave us this wonderful review. Here at Brinks we care about your satisfaction and want to ensure you’re getting the best quality with the best price. All of our systems are very user friendly and have great features. Thank you for entrusting us with your security and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
We have 11 months left on our contract and when we go to just monitored service the price per month stays the same, $20-30 more per month more than the competition. I am sure I will be shopping around. Other than that the service has been adequate but not happy with sky bell camera, not positioned properly to see walk way and does not always have a connection.
Fred, we are sorry to hear about the inconveniences on your account. At Brinks Home Security, we care about your satisfaction and we will like check the offers that we have for you.We do have a loyalty department that will love to help you with the best deals.Please give us a call at 1800-447-9239.- Daniela S.
Reviewed Feb. 15, 2021
The phone tech was able to assist in getting the settings set back correctly so that we did not use so much recording time. The original tech 3 weeks ago set all of the cameras to always record. This tech was able to correct that and allowed us to save space.
Jay, thank you so much for taking the time to provide us with your feedback as it allows us to improve. At Brinks Home we strive to do better than we were the day before. We do apologize for any issues you had with your cameras but are glad we were able to rectify and get your cameras recording properly. If there is anything, we can assist you with feel free to reach out. Juana H.
Reviewed Feb. 15, 2021
Everyone from young lady taking initial report to Pete to Ross did a great job. Was a little difficult with contacting over phone but once talked with Pete everything was excellent. Ross was right on time, pleasant, knowledgeable and answered all my questions. Checked all of our equipment and updated. In and out in one hour. Very kind young man.
Linda, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for trusting us with your security. – Juana H.
Reviewed Feb. 15, 2021
Great response from Brinks. The only problem is the system's volume is at max and is extremely low in volume. Prior system was nice and loud and I could hear the beeps easily when leaving the house. I can't with this one. Otherwise no complaints. Thanks.
Charles, thank you for taking the time to leave us your feedback. At Brinks Home your security and satisfaction are our priority. In regards to your system volume please feel free to reach back out to use and we would be more than happy to assist you. Thank you for being sure sure and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
I appreciated Chad’s thoroughness and how he communicated with me about what he was finding. He got everything fixed and it was a great service call. Glad to have a seasoned technician here to get the system fixed. Thank you.
Mari, the experience described in your review is wonderful to read. Our goal is for our customers to feel exactly the way you do. Thank you for allowing us to give you a peace of mind. -Juana H.
Reviewed Feb. 15, 2021
Service technician was very friendly and knowledgeable. I like how he shared information he thought I needed to know about my security alarm. I’m sorry I cannot remember the technicians name But he serviced me February 9 ** so if you look up your record you could find his name.
Linda, thank you for taking the time to leave us your feedback as it allows us to improve as a company. At Brinks Home your security and satisfaction are our priority. We are glad to hear your experience with the technician was great. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
I was notified that my basement door was open. My son met an officer at my house and they searched to see if anything was missing. Nothing was out of order. They decided that the wind must have opened the door.
Vivian, we are so glad to hear that we are able to protect your home during your time of need. Brinks Home Security has one of the fastest response times in the industry and we actually have the highest in customer satisfaction. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
I spoke with a young lady on February 5, 2021 regarding some signs that I had ordered back in the beginning of January. The young lady explained to me that there was a back log on the signs but it shouldn’t take a month to receive them. She then ordered me another set of signs free of charge. The young lady was extremely nice and provided exceptional customer service.
Jarvis,thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize for the delay in your yard signs, but we are glad we were able to take care of you. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
The service call was great and no issue with the Technician who service our alarm system. I am very happy with the service. We had no issues with our alarm system prior our service call. The Brinks company is a good to have.
Robert, thank you for taking the time to reach out to us to let us know of your great experience. We strive for experiences just like these. If there is anything, we can do please let us know, we are happy to assist. – Juana H.
Reviewed Feb. 15, 2021
I called to get some assistance with my online password. He was a former Protect America customer and never registered with Brinks. The text message support was quick and helpful… I would recommend this form of text message help. Yes it seems easy to use and if you missed something you can always go back and read through the messages!
Jon, thank you for taking the time to reach out to us to let us know of your great experience. We strive for experiences just like these. If there is anything, we can do please let us know, we are happy to assist. – Juana H.
Reviewed Feb. 15, 2021
During this pandemic times Brinks has worked with us financially and customer service is A+! I would DEFINITELY recommend! I've been able to rely on the services they provide and sleep sounder during the nights out in the Florida countryside. That means A LOT! Thank you Brinks for helping to protect me and my family!
Aileen, thank you for taking the time to leave us this review. In these uncertain times, we know things may be though. I am glad we were able to provide you with the assistance as Brinks Home is closely monitoring the COVID-19 crisis. If there is anything, we can do to further assist please feel free to reach out to us. - Juana H.
Reviewed Feb. 15, 2021
Got safety concerns? I recommend Brinks products and services which comes along with a caring competent customer care “TEAM“! A priority to assure family and business safety concerns! I have always received positive feedback when reaching out to Brinks via phone and text!
Moni, this review made our day! Thank you so much for taking the time to leave us this kind words. At Brinks Home your security and satisfaction are our priority. We do have one of the fastest response time in the industry and we can assure you we will always be here for you. Thank you for entrusting us with your security and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
I don't use it. It's not practical for me, but I understand that I have to pay for it until the contract is up. I've tried to talk to someone about this circumstance, but no one really cares. I don't know what else to say.
Jackie, thank you for bringing this matter to our attention. At Brinks Home Security, we acre about your satisfaction and we will like to help you in this transition. I was to locate your account. I will be more than happy to reach out to make this experience a positive one. - Daniela S.
Reviewed Feb. 15, 2021
Very professional, prompt, and precise! I recommend them to everyone. They are better than their competitors. They will transfer your service if you move. Please note that my service contract and yard signs say Synergy but they are part of Brinks in Las Vegas area.
Pegah, we are filled with joy to hear that we are doing a fantastic job. Here at Brinks Home your protection and satisfaction are must and we will do everything we can to ensure this. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and allowing us to give you a peace of mind – Juana H.
Reviewed Feb. 15, 2021
Great customer service and professionalism. I would recommend to friends and family anytime. I had a technician come out to fix my door camera and set up to connect with Xfinity vice AT&T when I changed cable companies; the technician was very knowledgeable, professional helpful and friendly.
Dave, we are grateful for your amazing feedback and want to thank you for taking the time to let us know. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do to make your experience with us any more wonderful please let us know. – Juana H.
Reviewed Feb. 15, 2021
The agent was very helpful in every way. Very thoughtful and concerned about my situation. I will be a customer for as long as I can with this type of Support. From the short wait time to speak with someone was even better. Thanks again for caring...
Rodrick, we are grateful for your amazing feedback and want to thank you for taking the time to let us know. We strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Juana H.
Reviewed Feb. 15, 2021
The young man that assisted me was very knowledgeable and professional. I appreciated the service that was given to me during this appointment. I look forward to more service like this in the future.
Vicky, thank you so much for taking the time to leave us this review. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. We have very knowledgeable technicians that are trained to provide exceptional customer experience. If there is anything, we can further assist with please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
First, I am always fair and accurate with my comments. My alarm system has not worked correctly since January 29th. I have made several calls and a repairman came out once. Still doesn’t work correctly.
Pamela, thank you for reach out to us in regards of this matter. I was able to locate your account and we do see that you have a service call schedule. please let us know if nothing changes. we will be happy to assist.- Daniela S.
Reviewed Feb. 15, 2021
Great technical support with issue of old alarm going off that ended up not being connected to Brinks System, but I had assumed it was. Agent was patient with alarm making it difficult to hear. Walked through process of disabling old alarm.
Stephen, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Feb. 15, 2021
I contacted Brinks and though I am in rural Arizona they sent a technician who said that I needed a whole new panel and replacement of some of the devices. He came back with the new panel, The new devices and hooked everything up for me. Not one penny of cost to me since it was their panel that needed help. I would recommend them to anyone.
Nancy, we are filled with joy to hear that we are doing a fantastic job. Here at Brinks we aim to provide outstanding customer service. We are more than happy to provide you the protection you deserve inside your home. Please know that we look forward to protecting you for many years to come and if there is anything you need please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
The gentleman came to upgrade my keyboard box at home and it took about 30 minutes to do. Check it all out to make sure that the doors were arming properly and answered all of my questions. No complaints for me at this point in time.
Mikehl, thank you for taking the time to leave us this wonderful review. Here at Brinks Home your security and satisfaction are our priority. We are glad to hear your upgrade was a success and you like the system. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for entrusting us with your security and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
I called and had my door sensor checked and the lady reset it. It worked one day and went back out. Called two days later to reset and that lady said to change batteries. I did that. It still doesn’t work.
Johnny,we are sorry to hear that there were many inconveniences on your account. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. We are glad that we were able to rectify this issue. We will be more than happy to reach out to you and see how we can make your experience with us a positive one . –Daniela S.
Reviewed Feb. 15, 2021
I was able to get my doorbell camera back online. I only had to call one time. A technician did not have to be dispatched to my house. The representative was patient and knowledgeable with me. She was able to solve my problem.
Jenna, we are happy to hear that we are doing a fantastic job. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. - Juana H.
Reviewed Feb. 15, 2021
Great installation/upgrade with technician. Brinks has not been so good. Slow to respond to alarms, inflexible staff on phone. Again technician was best part of the the event. Had it not been for the technician and his stellar work, I would have canceled service after 15 years.
Bruce, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize for any issues you may have experienced but are glad the installation was a success. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
Stop the false alarms! Do not contact the police, as it cost money and disturbing of my street w/ seniors!!! Contact ** first. Contact ** second. Your key fobs are not working. My alarm pad always says: key fob failure. I tried your tech in vain.
Samuel,we are sorry to hear about all the inconveniences that you are having. At Brinks Home Security, we care about your satisfaction and regret any inconveniences that you are having. I was able to locate your account with us and I will be more than happy to reach out to resolve this matter. - Daniela S.
Reviewed Feb. 15, 2021
The employees are very nice. Walks you thru your problems if you are fixing them yourself. Very patient and contacts you extremely fast when there is a problem. If you need service, you do not have to wait for days. They get you in quickly.
Jackie, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Feb. 15, 2021
I apparently missed the call from Brinks when my alarm sounded. However, the fire department was dispatched to my home. Thanks for your follow up protocol. I called the next day to update my phone number. Thanks very much for your help.
Anita, thank you for taking the time to leave us your feedback. We are so glad to hear that we are able to protect your home during your time of need. Brinks Home Security has one of the fastest response times in the industry and we actually have the highest in customer satisfaction. If there is anything, we can do to make this experience better, please feel free to reach out – Juana H.
Reviewed Feb. 15, 2021
Agent was knowledgeable and helpful. She was able to help me update my my payment information. She knew exactly what was needed to resolve my issue. I would definitely recommend Brinks Security to my friends and family. Thanks for all your help.
Les, thank you for taking the time to leave us this amazing feedback. At Brinks home this is the exact kind of experience we strive to provide all of our customers. Thank you for being sure sure and allowing us to give you a peace of mind. – Juana H.
Reviewed Feb. 15, 2021
We were Protect America customers but now Brinks purchased them. So far the customer service is way better than when we were with Protect America. Hoping this continues as they were able to answer all questions we had. Protect America was never very good at customer service in our opinion.
Kurt, we are happy to hear that we are doing a fantastic job. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. - Juana H.
Reviewed Feb. 15, 2021
The customer service was excellent on the phone. However when the technician upgraded the security system, he was in a hurry and didn't show me how to use the system or leave me a brochure. I have emails and texts constantly and don't that much notifications.
Eileen,thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize if the technician did not leave you a manual. If you could please give us a call back once you are home, we can gladly assist you as we do have a dedicated technical team that can assist you over the phone and provide you with the appropriate information. - Juana H.
Reviewed Feb. 15, 2021
Services and çustomer services were good. The team representative was curious and knowledgeable with answers to questions. I found representative to be patience and honest in the aspects of dealing with a customer. Thus would recommend a customer.
Weldon, we are happy to hear that we are doing a great job. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. - Juana H.
Updated review: Feb. 22, 2021
RAY HELPED ME WITH ALL MY CONCERNS AND IT DIDN'T TAKE HOURS TO FIGURE OUT. He was patient and he went through the process step by step and finally we got the sensors back working and he also helped with my billing concerns and got me back in a 2 year contract.
Original Review: Feb. 15, 2021
I was on the phone for 3 hours and all my services still not working. The lady tried to help but my smoke detector not working or my sensors and my doorbell still don't ring. I don't want to call to be on the phone another 3 hours. I wish the tech can just come to my house. That would be great.
Damara, your feedback means a lot to us. We are sorry to hear that you are having issues with your security system. At Brink Home Security we strive to do better than we were the day before, and we want to rectify the situation. I have located your account with us and will be reach out to you to resolve this issue. - Daniela S.
Reviewed Feb. 15, 2021
Brinks recently came out to update my monitoring system changing it from 3G to 5G. My tech. Promptly changed out the equipment, checked out the doors and main electrical board. Was very courteous. I would recommend Brinks to anyone wanting to add security to their homes.
Beverly, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
I was on customer service line and tech lines from before 4 am to 8 am and they never resolved my issue. The first 2 people I spoke to were rude. One of their names was L O ** and one was Marcelle. I never received the callback I was promised and they finally agreed to send a tech in 5 days. I guess I am supposed to listen to the alarm for 5 days and get no sleep. This is ridiculous. They finally said if I pulled their smoke alarm down by the wires it would stop, which it did not. They could not even see what type of equipment I have from their files which is also absurd.
I will not recommend Brinks because of this awful experience. Now we have an alarm that keeps going off for no reason, they disconnected it on their end so they don’t have to keep calling or the cops don’t come. They said it may be the cold weather (not) so now my fire alarms no longer alert the fire dept and we are in winter. Hope nothing catches fire over the next five days since they could not send tech till then. Just horrible horrible service, and the kicker is that Marcelle, one of the reps I spoke to actually laughed when I told her I her I was Not happy about this. And their line kept “disconnecting” which is part of the reason I was on the line for over 4 hours and of course they cannot call the client back, you have to start all over and call again. I want a supervisor to call me back at ** within 12 hours that can get someone here to resolve my issue and if something happens before this rectified, I will be contacting an attorney.
Debra,we are sorry to hear about the inconveniences on your account. At Brinks Home Security, we care about your satisfaction and we aim for a faircustomer service experience. I was able to locate your account with us and I will be more than happy to reach out to you to resolve this matter. - Daniela S.
Reviewed Feb. 15, 2021
Thanks for this AH-MAZING camera! It's very clear and picks up images easily. This has added an extra layer of security for my family???. The Installation was quick and easy while the tech was very personal and provided additional information pertinent to the operation of the equipment. The fact that it was "FREE" was a plus!! Thanks!
Alphonse, It is so wonderful to hear you like the quality of your system. Here at Brinks Home Security we strive to ensure the quality of our product is the best of the best. Thank you for taking the time to leave us this amazing feedback. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. – Juana H.
Reviewed Feb. 15, 2021
The service technician was extremely knowledgeable and friendly, he took care of the issues in a timely manner. Everything turned out as I hoped it would. The doorbell camera is a nice addition to our security. Thank you for the service.
Tim, It is so wonderful to hear you like the quality of your system. Here at Brinks Home Security we strive to ensure the quality of our product is the best of the best. Thank you for taking the time to leave us this amazing feedback. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. – Juana H.
Reviewed Feb. 15, 2021
The tech was very knowledgeable and did the job fast and efficiently. He was also pleasant and educated me on everything he was doing. He kept himself and my family safe by keeping his mask on while he did the job.
Karima, thank you for taking the time to leave us your review. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do to make your experience with us any more wonderful please let us know. – Juana H.
Reviewed Feb. 15, 2021
Perfect job, did everything possible to make it work to the Point where he had to come twice and still do a good job. I definitely would recommend him. Tell him thanks for doing such a great job. Thanks!
Joseph, we are grateful for your amazing feedback and want to thank you for taking the time to let us know. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do to make your experience with us any more wonderful please let us know. – Juana H.
Reviewed Feb. 15, 2021
Professional, knowledgeable, courteous, respectful service! I recommend Brinks to family and friends for their affordable service, great technical support, security features, & quality equipment. My equipment was upgraded and no charge to me. The technician changed my equipment fairly quickly and easily. The Technician trained me on the use of the new equipment with no problem.
Robert, we are filled with joy to hear that we are doing a fantastic job. Here at Brinks Home your protection and satisfaction are must and we will do everything we can to ensure this. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
Have received at least 3-4 calls from you to see if card received... still has not arrived. I know that post office is horrible now. Last call from you I was told to look for card again and I'm watching for it. So far still nothing. Not your fault.
Katrina, thank you for taking the time to leave us the review. At Brinks Home your security and satisfaction are our priority. In regards to your equipment, we are sorry to hear of the delay. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
Tech was very professional and patient with my questions. Checked everything out that I wanted in addition to system upgrade. Very pleased with service. Would recommend Brinks to anyone looking for service. Gave some good advice about two band wifi usage.
Larry, thank you so much for taking the time to leave this kind words. At Brinks Home your security and satisfaction are our priority. We are glad to hear your experience with the technician was great. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
Best experience I ever had and technician offer great advice. Tech was professionally and knowledgeable. Tech took his time and make sure that everything was working and install properly. Technician was on time and called ahead of time to make sure someone was home.
Dezney, thank you for taking the time to reach out to us to let us know of your wonderful experience. At Brinks Home we strive for experiences just like these. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
This is the 2nd request for this survey, as I already completed one after the tech came out. He did a fine job! The tech satisfied all of my requests and needs. He was prompt, cordial, and stayed until all work I requested was complete. Thank you.
Harold, thank you for taking the time to reach out to us to let us know of your great experience. We strive for experiences just like these. If there is anything, we can do please let us know, we are happy to assist. – Juana H.
Reviewed Feb. 15, 2021
It was great. Had no issues with it. Will think of getting services again in the future. I Have shared the service information with others. And are interested. Not sure if have contacted anyone. But I did share. Never had service in any of my other houses.
Cecilia, thank you for taking the time to reach out to us to let us know of your wonderful experience. At Brinks Home we strive for experiences just like these. Please feel free to reach out to us and we can gladly go over offers for any other locations. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
Our home security company was purchased by Brinks about six months ago. I was a little nervous with the change at first, but Brinks has been nothing but outstanding in its service. The transition was totally transparent to us. The service continues to be high quality with some added bonus (e.g., easier system testing).
Egidio, we are glad we can be your trusted home security provider. At Brinks we care about your satisfaction and want to ensure you are getting the best quality of service. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
Brinks follows up if my needs were met and ensures that my requests are totally accomplished. This is one of the reasons being with Brinks over 18 years. They are always on time and if not they will call ahead if any delays (traffic).
Enrique, we are filled with joy to hear that we are doing a magnificent job. At Brinks we care about your satisfaction and want to ensure you are getting the best quality of service. We are glad to hear we have kept you this far. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Feb. 15, 2021
It is very difficult and time consuming to speak to a person. Your chat and text options are the same thing and don’t provide personalized service only bots. I should be able to manage my payment settings on website but can enroll in auto payments and can’t unenroll if I should want to.
Paul, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize for any inconveniences we may have caused. You do have full access of your account on our online website. If you do need any further assistance, please feel free to reach out to us. – Juana H.
Reviewed Feb. 15, 2021
I received a past due notice from Brinks even though my monthly payments were up to date. The rep, Alex, checked and found that my email address was entered incorrectly so I wasn’t getting a bill for a service in October, 2020. She updated my info and took off the late fee. The bill will be paid with my next monthly fee.
Daniel, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize for any inconveniences but are glad our representative was able to assist. If there is anything, we can do please let us know, we are more than happy to assist. We look forward to providing you with a quality home security service. – Juana H
Reviewed Feb. 15, 2021
Timely manner and very courteous repairman. He explained what he was doing and very professional. I greatly appreciated how he explained what he was doing to do and when he was done showed me what he had done and explained a few things on the alarm keypad also.
Janice, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Feb. 15, 2021
Good service tech. No problems with the problem. Was having to wait for almost 2 months for appointment because of other tech dropping the ball and waiting for parts. Switched tech company and no problem. Thanks. Yes I will recommend you guy’s to my friends. Thanks again.
Victor, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize of your first experience but are glad we were able to rectify the system is working properly. If there is anything, we can do please let us know, we are more than happy to assist. We look forward to providing you with a quality home security service. – Juana H.
Reviewed Feb. 15, 2021
My recent upgrades were done fast and the technician was safe and professional. He arrived on time, followed COVID social distancing protocols, and ensured his workplace was clean prior to departure. I would wholeheartedly recommend Brinks Home Security to all my friends, family, and neighbors.
Melvin, thank you so much for taking the time to leave this kind words. At Brinks Home your security and satisfaction are our priority. We are glad to hear your experience with the technician was great. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Feb. 15, 2021
I have nothing but great experience. Always willing to help. Would recommend it to friends and family. Great customer service. I would like to own my equipment in the near future. That is my goal for future. Thank you for all your excellent service.
Ruby, we are glad we can be your trusted home security provider. At Brinks we care about your satisfaction and want to ensure you are getting the best quality of service. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Feb. 15, 2021
I had called Brinks about a faulty smoke detector and Jeremy who I spoke on the phone was extremely helpful and understood my problem and did everything he could to help. Jason who came out to service our home was very knowledgeable explain to the procedure and process. He was extremely helpful as well. We are extremely satisfied with the service that we received.
Rigo, thank you for taking the time to leave us this amazing feedback. At Brinks home this is the exact kind of experience we strive to provide all of our customers. I will be sure to relay the message to their supervisor. Thank you for being sure sure and allowing us to give you a peace of mind. - Juana H.
Reviewed Feb. 15, 2021
I am very pleased with the prompt attention I got when I called about my “low battery” alarm. The technician was well versed about the situation in my system. He had with him the battery that it needed, YAY! I had been told to buy 9 special batteries and I got them. But on installation day, he told me to return the ones I bought. The system is working very well now! I’m happy. Thank you!
Marilyn, thank you for taking the time to leave us a review. We are glad to hear we are providing you with the service you deserve. If there is anything, we can do to make your experience even more amazing please let us know. – Juana H.
Reviewed Feb. 15, 2021
After considering cancelation due to receiving incomplete home updates and an unbelievable, 1 hour call that was, to say the least, extremely disappointing, we now have another appointment set up to update the system. I appreciate the efforts of my last call and hope to continue doing business with your company.
Evelyn, thank you for taking the time to leave us your honest feedback. At Brinks Home security we strive to ensure customer satisfaction and when one of our customers feel that we have failed their expectations it is tremendously important for us to know to be able to rectify it. We are glad to hear we were able to rectify and keep you as a customer. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. – Juana H.
Reviewed Feb. 15, 2021
Tried calling and the wait time was rather lengthy so I went to the website. The assistance I was seeking was not available. My hall sensor kept beeping periodically/intermittently. I attempted to resolve on my own. After I disarmed and then re-arm the beeping subsided. I did not know what was causing the beeping.
Lisa, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. We do offer a service plan for our accounts, in which it adds a Lifetime warranty on the equipment for any normal wear and tear. With that being said, we want to give you a peace of mind and make sure your system is working properly as your security is our priority. I was able to locate your account based on the information provided. I will be more than happy to reach out to you and resolve this matter. –Daniela S.
Reviewed Feb. 15, 2021
Everything's been good when I interact with Brinks' reps. Our system is what we pay for and just by having it, we feel more secure when we leave.
Gary,thank you for leaving us this feedback about our service.At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Feb. 15, 2021
We bought this house in October and it already had the security system in place. So, we shifted over into our name and then, we needed it updated. The customer service rep was quick and very professional. He got things done and there were no problems. But I need to call Brinks and ask them how to set it at night so that we don't set it off if we get up in the middle of the night.
Brenda,thank you for taking the time to leave us this review. Here at Brinks Home Security we care about your satisfaction and want to ensure you are getting the best customer service experience. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. -Daniela S.
Reviewed Feb. 14, 2021
Everything is not working with my Brinks System and I've paid two months already. I ask them why they don't have somebody come in to fix my cameras and my alarm. They then told me that everyone is busy and that they're working in their houses. I'm very dissatisfied with Brinks. They're no good. Nobody is fixing my system and they take my money every month.
Sander,we are sorry to hear that you are not happy with our service. At Brinks Home Security your satisfaction means the world to us and we want to ensure that you enjoy all the interactive services that we provide. With that being said, I will be more than happy to reach out to resolve this matter. -Daniela S.
Reviewed Feb. 13, 2021
Brinks has been very good as far as contacting me right away when I have an issue. Last month, my alarm system had to be reset and there was an agent who helped me. She really took her time and walked me through the whole thing. That took 35 minutes and she was really patient with me.
Daralyn,we are happy to be able to provide protection to your home. There is nothing better than peace of mind that your most valuable possessions will have 24/7 monitoring and a 30 second response team in-case we are needed. Let us know if you need anything. - Daniela S.
Reviewed Feb. 12, 2021
I had an excellent experience with Brinks customer service. The one thing I had to all for was the placement of the thing that goes on my door. One of my doors wouldn't get read. I get it registered on the system that the door is open when it's not. So, I can't even use my alarm. Brinks then scheduled service.
Sherese,thank you for taking the time to leave us this review. Here at Brinks Home Security we care about your satisfaction and want to ensure you’re getting the best customer service experience.If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. -Daniela s.
Reviewed Feb. 11, 2021
Brinks is a very good platform. It is secure, safe and it's a first-party security system. At my home and at my business, I only use Brinks. All system features including the Skybell and the cameras are good. With the system, I can call the police or call for an ambulance. I'm very happy and I feel secure enough with them.
Pawan,hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Feb. 10, 2021
I've had a couple of issues where my cameras quit recording. I had one guy tell me that I could get more pics if I wanted to pay more. I said, "I'm already paying $30 a month. I should be able to just go through and delete them." It was like, "Well, no, it doesn't work that way." The issues of not being able to record or get notifications because my slot was full irritated me. I was about ready to go to SOS Alarm because they got a DVR that you can set it up for 30 or 60 days videoing. But then after that, it just starts overwriting. I was like, "Well, then maybe I need to find somebody else." And next thing you know, the next person I talk to was, "Well, here, we'll just clear that storage up and you'll start recording again." But most of the people from Brinks that I have dealt with have been helpful and very pleasant to work with.
I had 5,000 because I had them readjust the trigger points. I live in a cul-de-sac. There are only three houses on one side and two duplexes on the other. So, the corner, a car going across on a major street, the camera would trigger. I've had that refined. It's doing better. I would arm and disarm the system on my phone when I leave and I like that. Also, I had a washing machine that decided to smoke a belt. I was in the shower, and all of a sudden my fire alarm went off. We had the fire department en route by that time.
Eric, thank you for not only taking the time to leave us this review but for being a long-time valued customer. At Brinks Home Security we strive to ensure the quality of our product is the best of the best, great deals and superb customer service. We look forward to providing you with the best for many years to come. – Daniela S.
Reviewed Feb. 9, 2021
I was a client for many (10) years with another alarm service, then Brinks took them over. Anyway my credit card expired as they do, they sent a letter threatening to put me in collections and report the credit bureaus. A simple phone call or email would have rectified the situation. Instead, they threatened collections and destroy my credit. DO NOT DO BUSINESS WITH BRINKS. I have filed complaints with both the BBB and AG's office for ** business practices.
Douglas, we are sorry to hear about your experience with us. This is not the Brinks Home Security that we want promote.Please know that we regret any inconvenience we have caused you. I have located your account with us and will investigate this matter, and then reach out to you to resolve any misunderstandings. – Daniela S.
Reviewed Feb. 9, 2021
I heard of Brinks through word of mouth. Their communication is always good. But I noticed sometimes that the capture is delayed before it comes to our phones. And sometimes, the capture doesn't come right then. It takes a while. I explained to Brinks what we were experiencing and told them I want to consider going with something like 24-hour images. I hope it gets better. Thank God, that ain’t all the time.
Ernest,thank you for taking the time to leave us this feedback, we love to hear how we are doing. Thank you for your long-time loyalty with Brinks Home Security, it truly means the world to us. We look forward to being your trusted security provider for many years to come. -Daniela S.
Reviewed Feb. 8, 2021
For what we pay, there isn't much to Brinks' service. The door jamb deal doesn't work half the time. We have a lot of problems with the little deal, and I'm not impressed with it. I would like to get out of the contract.
Rennee, we are sorry to hear about the issues on your account. At Brinks Home Security we care about your satisfaction and we will like to resolve this matter. I was able to locate your account and I will be more than happy to reach out to you.- Daniela S.
Reviewed Feb. 7, 2021
When Brinks' system is down and you need some help, it's not a pleasant call to make. If you've got a technical issue, 20% of the time you get really good help. The other 80% of the time, it's just about useless. The best thing to do is keep calling because the odds are one out of five calls, is what it takes to get help. My girlfriend has an outdoor camera. She got a new router and a modem from her internet provider. All the various devices around her house didn't match up to the Wi-Fi. So that camera needed to be paired to the Wi-Fi.
The first guy didn't have a clue what he was doing. We ended up resetting and removing that camera from the system that my girlfriend has. Also, he had so much background noise, he couldn't even hear. It sounded like he was at some frat party somewhere. And he was just interested in getting the conversation over with. Then I got another one but all he wanted to do was go down the whole list of things to do. I told him what we've done before, what I thought the problem was, but he went by the script. And then the third person pretty much. He didn't know anything about the camera.
When I got ahold of Jasmine, I could at least understand her. She spoke very good English that even I could understand. She didn't have all the background noise. Didn't sound like she's hanging out a bar or somewhere and taking prank calls. I told her where we had been. And she said, "Well, let's try this." Everything she asked me to do, she knew exactly what to do with the answer. She knew about the camera. And we got the thing hooked back up. And then she helped me walk through some other stuff that needed to be dealt with, because we had to digitally install a new camera. She would have been very pleasant if she would have been my first call, but because she was my fourth call. And she's the gal that came and saved me from the desert island. The young lady was excellent. She fixed the problem. She was courteous. When you get ahold of somebody who knows what he's doing, then they get the job fixed.
I've had a real problem with Brinks and the consistency of the level of their service every time I accidentally set my alarms off. Unfortunately, it has been frequently here lately because I had some new equipment installed, and I haven't gotten used to living with it yet. But it reminds me. And they're very courteous and kind about it.
I had one phone call that I was back and forth for over an hour. With Jasmine, it was over an hour. That was a productive hour. But I've spent over an hour on some of these calls. And then finally, the guy would say, "Well, you're just gonna have to get a technician. It starts at $65 an hour." There are times when the customer should pay for something like, if I destroyed my equipment, I can understand that. The only reason it took Jasmine so long, because I spent half the time explaining to her what we had already done. I just wanted to make sure I wouldn't back on two different ladders. I had to go from one ladder to another ladder to do all the things that we had to do that didn't resolve to anything.
Hal,we are sorry to hear about all the inconveniences that you are having on your account. Please know that at Brinks Home Security, we care about your satisfaction and we want to ensure that this matter gets resolved. I was able to locate your account with us and I will be more than happy to reach out to you to get everything resolved. - Daniela S.
Reviewed Feb. 6, 2021
There were a couple of guys going door-to-door and they spoke to my husband. But my husband was upset later because he said that those guys made it seem like they were from Vivint, and that Brinks is taking over all the Vivint customers. Also, that it's a better quality. He said it's the same company. So, my husband said, “Oh, okay. If it's still the same company, you know.”
When we got started, it was not good. We still had Vivint, and now, we’re paying for Brinks. And they told us that they would pay over whatever we owed, and that wasn't happening. It was ugly. I was trying to explain to Brinks, “Okay. We were told by the salesman that they would take over what we owed.” Why would I take on a brand-new customer and have two bills and only one camera is running? Because the technician took down the Vivint cameras and put up Brinks. But I was getting billed for both at the same time. I told Vivint I need to put a hold on my account because I'm getting billed for two. It was going back and forth. And Brinks was sending me letters.
Finally, somebody heard me and I said, “Look, I'm not gonna be paying for two companies. You guys promised to pay what we owed Vivint.” It was too late for us to cancel with Brinks. I explained to them we thought that they bought over Vivint. It was how they made it sound. After speaking to somebody, Brinks paid off what we owed for Vivint. That way, we don't owe that, and now, we're with Brinks. As far as the cameras, when they're working, it's very clear. What my husband didn't like is that it's different from the Vivint. We had the door locks and we could use it off our phones. And there are a lot of things he doesn't like. My husband is just waiting for our term to finish to cancel.
Dania, thank you for bringing this matter to our attention.At Brinks Home Security we about your satisfaction and we aim to act with the upmost integrity. With that being said,I will like to investigate this myself. I was able to locate your account and I will be more than happy to reach out to you. - Daniela S.
Reviewed Feb. 5, 2021
Brinks came out recently and updated my system. They said, "Continue using it as you always did." They were very cordial. Brinks is easy to deal with, honest, and they provide good service.
Susan, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.
Reviewed Feb. 4, 2021
I am currently under contract with Brinks. Prior to signing up with them I completed my contract with a competitor and was month to month. Recently I enhanced my internet signal and my devices went offline. I simply wanted to reconnect my devices back to my internet service. I have spoken to 3 support members. I am a Registered Nurse and unfortunately I have to contact Brinks in the late evening after my shift. The 1st person I spoke with informed me that I needed to be home to complete the process which was fine, but getting through the verification process was challenging because she could not locate my account (did not enter the correct #) and I had difficulty understanding what was being communicated to me.
The 2nd person no issues locating my account, but the same challenge with the communication. The instructions given were the same that was provided on the website and no further support was available. The support member was reading just like I was! After a 20min call and her repeating the same steps with an unprofessional tone and frustration relayed in her voice which I believe it was due to me having to decipher what was being instructed, I was then disconnected (hung up on). I came to this conclusion because the support member did not call me back.
I called back and spoke with a 3rd person who had better communication, but still no technical support. This person had no issues retrieving my account, but repeated the same steps as the 2nd support member and lacked training. Had to place me on hold and had multiple extended pauses in between instruction. At one point she asked me how many cameras I had, I relayed the answer. She stated she didn't see that number of devices, but then began to list the devices and after listing the devices she realized it was the number I stated. The support member was not rude, but completely unprofessional, she began to laugh when the connection did not work. I asked did I miss a joke... (I really thought I was being punked).
I asked if there was a supervisor available. She stated it was after hours and they were not available. I asked for a supervisor's name or email that I could reference my concern to. She stated one could not be provided. I asked for a branch reference number or something that could be traced to who I spoke with. None could be provided. I will leave it at this...Brinks Chief Customer Service Officer just recently stated "We are focused on consistently providing our customers with a best-in-class experience".
This experience has made me feel like I am not valued as a customer, and more importantly the entity that I value most, my family are not fully protected with my devices offline. I am still under contract, but I would rather pay a cancellation fee (with my hard earned $) then to not feel valued and treated like a joke by a company.
Tanesha, we are sorry to hear about the inconveniences that you are having. At Brinks Home Security we care about your satisfaction and protection.Please know that we never mean to make any request a difficult one.With that being said, I would like to resolve this matter myself. I was able to locate your account and I will be more than happy to reach out to you to resolve this. - Daniela S.
Reviewed Feb. 4, 2021
Brinks gave me different options I could get. I was satisfied with the installation. Brinks is reliable. The system sends you all the notifications through your email or to the app every time it's alarmed or unalarmed.
Andres, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Feel free to reach out to us at any time! - Daniela S.
Reviewed Feb. 3, 2021
I've had Brinks. I upgraded the control panel and they put an inside camera. I was very satisfied with the guy that put it in. He was very professional. Everything went well. The control panel is the biggest thing that I like because it was so old.
John,we are happy to hear you had a positive experience with us. At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything you need please do not hesitate to reach out to us. – Daniela S.
Reviewed Feb. 2, 2021
I started a contract in 2018 with Stay Safe Security. I moved out of the house to another country and tried to cancel my contract, they wouldn't let me. My ex husband stayed in the house, kept paying the bill and didn't use the service. It was transferred to a Brinks contract and he kept paying till the 2 year contract was up- he tried to cancel it and they wouldn't let him. So he contacted me and I tried to cancel and after a few attempts I was finally able to. They sent a "final bill", after the service was cancelled. The service hadn't been used in years and we tried to cancel it over and over. Then I was made aware it was sent to collections!
This company is completely and totally unethical. They won't allow a simple cancellation of a contract and then continue to bill even after you cancel and try to explain you don't live in the country and the service hasn't been used in years! They don't listen to their customers, they just keep billing until they have to stop. They boast that have "the best customer service" which is a joke. Their employees have zero authority or ability to make a judgement call when a customer calls.
Vanessa,we are sorry to hear about your experience with us. At Brinks Home Security our goal is to ensure customer satisfaction and we regret any inconvenience we may have caused you in this transition. Please know that we are committed to be fair and honest with all our customers. If there was any misunderstanding from our end, we would like the opportunity to resolve that.I was able to locate your account with us and I will be more than happy to reach out to you as soon as possible. - Daniela S.
Reviewed Feb. 2, 2021
I called Brinks to let them know that the camera wasn't recording when someone came into the gate. They fixed it and everything's back to normal. I like the system of Brinks.
Fredica,hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Feb. 2, 2021
Everything was fine with their customer service team. When we have a false alarm, I've learned in the past to put the code in twice to disarm it. If I do that in a certain amount of time, then we don't get a phone call. But the past couple of times it's gone off, we haven't gotten a phone call. But we're happy with them.
Randy,thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.
Reviewed Feb. 1, 2021
I've been with Brinks for years and the system works fine. When I contacted customer service, everything went fine. The regular Brinks man didn't come but they have a contractor who came out instead. He treated me like he should have. I had a recent problem and they had to come out and replace all the batteries in all of the sensors. I had the guy add one more sensor while he was here. He did an outstanding job.
William,thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.
Reviewed Jan. 31, 2021
Most recent, had a false alarm all good it happens, I received a call from Brinks and the tech worked every angle to resolve the I appreciate the professional, polite people I have encountered on the phone at brinks home security. Thank you much for your service.
Darrell,thank you for taking the time to leave us this wonderful review.At Brinks Home Security, we aim for experiences like this one.Let us know if you need anything!.- Daniela S.
Reviewed Jan. 31, 2021
The system is fine but I feel like there are some kinks in it. It wasn't set up to record during certain hours which are my sleeping hours, between 12:00 AM and 6:00 AM, which I would mainly need it to. There was an incident where someone was in my yard. I happened to be up at 2 o'clock in the morning and I saw him on the camera. But when I went back later that day to look for the footage so that I could contact the police, it wasn't there.
I contacted the customer service at Brinks and that's when we realized that the system wasn't set up to record during those hours. I was very unhappy about that. Initially, the rep was almost like, “What do you want me to do about it?” She didn't say it, but the whole attitude did. I had to really get firm with her and let her know that I'm not gonna be paying for a system for nothing. She put me on hold, figured it out, came back, and that was when she helped me. Now that it's set up, it's constantly taking footage so the storage space isn't enough. I don't wanna have to keep going in and erasing stuff. I need it to be there. That's what I'm kind of unhappy about.
Regina,hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time so can resolve any issues that you have.-Daniela S.
Reviewed Jan. 30, 2021
Raul, was amazing. Very thorough and knowledgeable. I am noticing on the screen occasionally that it will say my wi-fi is not connected. Does that affect my service? He gave great Customer Service, also helped me understand what was going on.
lisa,thank you for leaving us this feedback about our service.At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything, we can do please don't hesitate to reach out to us so we can answers all your questions. -Daniela S.
Reviewed Jan. 30, 2021
I've been with Brinks for seven years and I'm happy about them. My only issue was that I had problems initially with my last set up. I recently moved and we had some logistical issues with getting my stuff installed the way I wanted it and my equipment not being brought to the job. They decided to give me a credit because it went way beyond any typical situation. Outside of that, I recommend them. They have the best deal going and I'm satisfied with my service. The response of their system is prompt and they are reliable in trying to keep their customer base happy.
Hello,thank you for leaving us this feedback about our service. At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 30, 2021
My experience with them has been well. I had somebody out to the house a couple of months ago to update my panel with new firmware and they put in a supervisory code and I wasn't able to turn off the alarm. I got ahold of somebody at Brinks and they took care of it. It was good customer support.
Douglas,we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.
Reviewed Jan. 29, 2021
We originally had our monitoring system with another company which was purchased by Brinks. Brinks was charging us $62 a month for basic monitoring which is significantly more than their peer monitoring companies. Anyway we sell our house and inform Brinks we no longer need their services. In good business form they ask if they can be our provider on our new house. I told them no due to their inflated costs and they come back several days later and throw the parachute and offer $17.99 per month for new monitoring. Nice gesture but where was this when we were paying $62 a month?
Back to my problem with Brinks and why I am here. I called them November 20th to inform them we have moved and to immediately cancel the service. Well today is January 28th and they have debited my account 3 more times for an additional total of $185. Fair enough I figured a phone call to them would resolve this and we would be reimbursed for this but no. Apparently after you call to cancel they send you a DocuSign document and they will not cancel your service until you do this. Problem is this email comes several days later due to in the representative's words “it’s a different department that has many cancellation requests and it takes time to generate this document.”
She also said the reason for this is they need to make sure the customer is not under duress and ensure this is the right decision. Whatever. It’s an attempt by this company to hopefully let the DocuSign document to fly under the radar so they can accumulate additional revenue by hoping you don’t sign it or overlook it. If they were concerned about the customer being in her words “under duress” then why haven’t they contacted me within the last 3 months but yet pull funds out the account? We all know why. You want the money.
I asked the representative to be reimbursed since after all I notified you 3 months ago but no they are unwilling to do this. Bad business and you’ve lost me forever. There are many choices out there and I urge you not to make the mistake of letting them take advantage of another customer like this. I told the representative that if I wasn’t reimbursed I will share my experience with everyone I can. I’m not trying to threaten or extort them but she really could have cared less about my opinion so here I am. Bottom line watch out as their cancellation policy is sketchy and they are unwilling to do the right thing in my opinion.
Brian,we are sorry to hear that your experience with us has not been a pleasant one. Here at Brinks Home Security we have a cancellation process to follow of 30 days, this allows us to notify your local municipalities of the cancellation. Regardless we want to ensure each customer is fully satisfied which is why we won the JD power award for customer satisfaction. I was able to locate your account based on the information provided. I will be more than happy to reach out to you and resolve this matter. – Daniela S.
Reviewed Jan. 29, 2021
One of the key fobs that we had apparently had run its course and I had to order a new one. The customer service was very good. I've been very satisfied with the overall experience.
Jean,hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 28, 2021
When my Alarm sounds Brinks call and they make sure you are the person in the House. They are polite and professional. Thank you all for serving and protecting my family and I by making sure we are ok before you complete the call.
Patrina,thank you for leaving us this feedback about our service. At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 28, 2021
I've had a good experience with Brinks. The technician that comes out has been coming out for quite a while. He's been the same technician. They've always answered my questions and provided me with what I needed. I like the cameras, the door locks and their recent upgrade to 4G. But the only thing is, my back door is not working from the corrosion from the batteries. I have to get somebody to come out. But I would recommend people to Brinks.
Grady,thank you for taking the time to leave us this review. Here at Brinks Home Security we care about your satisfaction and want to ensure you’re getting the best customer service experience. We are glad to hear we were able to get your system functioning as your security is our priority. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. -Daniela s.
Reviewed Jan. 27, 2021
Brinks is an excellent company. I had a bad board in my main control and they sent somebody out. The serviceman fixed it very promptly. It took a week or so for him to get here but he told me how to bypass that section of the board and the alarm worked fine. He was excellent. If I hear a noise outside my house, I look at the camera first. You don't have to go walk out the door and get hit in the head with a baseball bat.
Arthur,thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 27, 2021
The keyboard was malfunctioning. Also, when the system was initially installed, the plug that it goes to wasn't working at all. The individual that came out was very good. He did resolve the issue. I got a newer keyboard and it's much more efficient. I like this one way better. The service is good.
Robin,we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela S.
Reviewed Jan. 26, 2021
My experience with Brinks went great. They're a very professional organization.
Scott, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 25, 2021
I called to modify the account phone number information. The representative was kind and professional. We discussed camera upgrades, a new lower contract and the doorbell. I indicated that I would contact the company back if I wanted to extend the contract in which I probably will. Brinks has been a very pleasure over the last several years that I have been under contract.
Hello,thank you for taking the time to leave us a review. At Brink Home Security we strive to do better than we were the day before. We are happy that were able to correct your past experiences. If there is anything else that we can do, please do not hesitate to reach out to us. - Daniela S.
Reviewed Jan. 25, 2021
Called weeks ago to address a problem with system. Got someone that sounded like they were in India. Have been hung up over 4 times by this customer support. If it gets too difficult, they hang up. Eventually (HOURS LATER), I got an appointment with a technician who came out weeks later. He could not do what they said they would do. Still trying to fix system amidst their lies and incompetence. Avoid at all costs.
Reviewed Jan. 25, 2021
I've been with Brinks for many years and every time I've needed some service or guidance over the phone, I get very good customer service. I call in to make sure my system is up and working right. We'll do that test from the house and they walk me through it. We do it together and that's wonderful. I'm 68 years old and sometimes I forget stuff and they seem to have a lot of patience with me and I appreciate that.
They're always on top of everything. If my alarm has gone off for whatever reason, whether it be a wind that caused the alarm to activate and I wasn't at home, I always get a phone call from them. Up until now, I've never had a problem with them or I've never felt that they didn't help me out or we didn't resolve a problem. They also are not local, but the third party that they've got working for them was excellent. I would definitely tell others, "You don't want any worries, go with Brinks."
Sara,thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 24, 2021
We had a front door change and I put new security on it. Brinks' technician came out to hook it up to our system and it all went really well. He was very thorough and gave me good explanations. He also gave me some pointers on how to use the system because we're not really that savvy techno. The system has been working and everything is okay.
David,we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela S.
Reviewed Jan. 23, 2021
My neighbor in Pennsylvania got Brinks through one company that's not actually Brinks. I called that company and we had quite a bit of hiccups in the beginning. Brinks helped out to try to get them to do what they had to do. Once everything was fine, we were able to move forward. I had to be with that company for one year then service switched over to Brinks. I finished with them, sold my house, and bought another one in Florida. I liked Brinks so I decided to go with them. At first, they had me paying for both service at my old house and my new one. Then, I started complaining quite a bit.
After I called them again and again and told them that I didn't think it was fair that I would have to still pay for service at both houses, they told me that the only thing they could do is to add the time left at the old house to my current house. So, instead of having a regular two or three-year agreement, I have a five or six-year one. The system we have is perfect. But, there was a time when we were in bed and it gave us a notification that the front door was just closed and it was never opened or closed. Another time, we were out and it said that the front door was open. I called to talk to Brinks about that and they sent me a new sensor. We changed it but it didn't come with any instructions. So, I had to call and be walked through to attach it to the panel.
Evelyn,thank you for your kind words. We are glad that we were able to rectify the issues that you were having with your system. At Brinks Home Security we are committed to ensure customer satisfaction and with your amazing experience it proves it. Thank you for trusting us with your security and allowing us to give you a peace of mind. If there is anything, we can assist you with feel free to reach out. –Daniela S.
Reviewed Jan. 22, 2021
My sensors kept saying "low battery" or "offline". It took about two to three weeks for them to come out. But I kept getting alerts at 2:00 or 3:00 in the morning. The sensors I have had two different battery sizes. When I called in, they told me those sizes. I purchased the batteries on my own and whenever the low battery sensor comes on, I take it down, replace the battery, and put it back up. So far, it's been good.
Ellasteen,thank you for leaving us this feedback about our service. At Brinks Home Security we value your input and it encourage us to continue to do better. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 21, 2021
Household members are hard of hearing requiring system be set very high which is irritating to hear. Batteries don't last long. Customer service okay. Door alarms voice is annoying with hearing difficulties. Very expensive in my estimation.
Audrey,your feedback means a lot to us.At Brinks Home security we care about your satisfaction and we listen to your needs. We do have different options for rates, and we will be more than happy to help you with the best deals. If there is anything, we can do to make this experience better, please feel free to reach out. - Daniela S.
Reviewed Jan. 21, 2021
Everything is going good with Brinks. The system is protecting the place.
Douglas,at Brinks Home Security we love hearing when we have done a great job and that we are able to rectify any issues. If there is anything, we can assist with please let us know. Have an amazing week! – Daniela S.
Reviewed Jan. 20, 2021
Brinks is a large company that is disorganized in terms of customer service and has very poor quality customer support. Many of the people don't know how to solve my problem. Customer service has improved a little but it's still very bad. The worst issue is how long I have to wait online. Brinks should have a call-back feature where they call me instead of me waiting. The Alarm.com app is very good though.
Ranjan,at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.
Reviewed Jan. 19, 2021
I called to see if Brinks could help me solve this connection problem. They asked me to call back Monday and they would connect me with the alarm company. During the remainder of the wknd, I discovered the internet connection plug had been accidentally unplugged. I plugged it back in and the problem was solved. The Brink rep was professional and courteous.
Londerick,thank you for taking the time to leave us this wonderful review. At Brinks Home Security we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.
Reviewed Jan. 19, 2021
The alarms kept going off, like a window was open and it wasn't open. I was ready to rip it out of the wall and give it back to them if they weren't going to get it fixed. It took three service calls. The sensors were so old and Brinks would only let them change so many at a time. I said, “I don't want the system anymore." Then, all of a sudden, I got help and the techs that came out were good. But I haven’t been happy with Brinks.
Trudie,we are sorry to hear about the inconveniences that you are having on your account. At Brinks Home Security, we care about your protection and we would like to rectify this matter. I was able to locate your account with us and I will be happy to reach out to resolve this matter. - Daniela S.
Reviewed Jan. 19, 2021
Everything's good with the system of Brinks. Everything's easy to use.
Rodney,hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 18, 2021
They do a fine job.
David,we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela S.
Reviewed Jan. 18, 2021
I had my Brinks system worked on. They sent a technician out because the little things kept falling out the window. They wouldn't hold up. He put the same ones in, but he put a different type of tape and he put them in a different location than I had them. Now, they're working fine. The guy was very knowledgeable. He did a good job and was very friendly.
Sharon,we are filled with joy to hear that we are doing a fantastic job. Here at Brinks Home Security we aim achieve every customer’s needs. We are more than happy to provide you the protection you deserve inside your home. Please know that we look forward to protecting you for many years to come and if there is anything you need please feel free to reach out. –Daniela S.
Reviewed Jan. 17, 2021
Had problems with my panel cause the power went off. The light was red and I didn’t know how to get it back on green. The tech walked me through it. Everything was fine after I followed her instructions! I give her an A plus! Very nice and pleasant to work with!... Thanks.
James, thank you for taking the time to leave us your review. At Brinks Home Security we strive to ensure superb customer service and I am glad your experience was amazing. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. – Juana H.
Reviewed Jan. 16, 2021
I received a new keypad the other had been discontinued. It was simple install. The Technician was very patient and professional. The new keypad is a different color but still looks great. I also wasn’t on hold too long.
Sheila, we are glad to hear we are doing a great job. At Brinks Home we strive for customer satisfaction and we are glad to hear your experience was great. All of our technicians are trained to provide you with an amazing experience. Thank you for being sure sure and allowing us to give you a peace of mind. – Juana H.
Reviewed Jan. 16, 2021
Brinks calls me every month when my unit is not communicating. An upgrade was installed this month by a stellar installer. I am assuming that they called me because I was not arming the unit regularly so they were checking on it to make sure it was working.
Camelia, thank you for taking the time to leave us this review. At Brinks Home your security and satisfaction are our main priority. We are glad to hear the installation was a success. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Juana H.
Reviewed Jan. 16, 2021
We have been pleased with the service and the system. Has provided a sense of safety and has provided us comfort knowing our belongings are secure whether we are home or away. Secure. The price is fair and billing with auto payments always accurate.
Deborah, thank you for taking the time to leave us this review. Here at Brinks we aim to match the perfect price with every customer’s needs. We are more than happy to provide you the protection you deserve inside your home. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Juana H
Reviewed Jan. 16, 2021
I was pleased with my service but I would like for Brinks to build up their service team in Charleston South Carolina. The service guy was friendly. Initially it wasn’t but now they’ve gotten a lot better. I felt like I was a bother to them initially. Thanks for getting not using a contractor.
Angelo, thank you for taking the time to leave us this review. We at Brinks Home Security strive to do better than we were the day before. We are sorry for any previous experiences but are glad we were able to rectify. If there is anything, we can do to further assist please feel free to reach out to us. – Juana H.
Reviewed Jan. 16, 2021
Kevin was very personable, knowledgeable & professional. He worked quickly & efficiently. We were very pleased with his service. He's the best Technician we've had from your company! Kevin is best! I would recommend Kevin to any of my friends who need their Brinks Security System updated.
Danette, thank you so much for taking the time to leave us this kind words. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. We have very knowledgeable technicians that are trained to provide exceptional customer experience and we will be sure to forward this to Kevin’s supervisor. If there is anything, we can do to make your experience with us any more wonderful please let us know. Thank you for allowing us to give you a peace of mind. – Juana H.
Reviewed Jan. 16, 2021
Everything went well. He also took us through the key pad to make sure all our questions was answered. Also there was a code that went off and he showed us how to work the key pad in different areas. Thank you.
Judy, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out.- Juana H.
Reviewed Jan. 16, 2021
Technician was knowledgeable. He had mask on and we were social distance all the time he was here and he kept his mask on for the entire visit. The technician changed the sensors. He tested the system making sure it was working correctly before he left.. I appreciate someone coming out to fix the issue. However I am really fed up of the same issue over and over.
Cecille, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home we strive to do better than we were the day before. We do apologize of any issues you had with your system but are glad we were able to rectify and the system is working properly. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Jan. 16, 2021
My two experiences with Brinks customer service representative and its contracted service technician was very professional and respectable. I was treated as a valued customer each contact and I would recommend Brinks Security service to others. Great company. Keep it up.
Deborah, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Jan. 15, 2021
He was really helpful. He explained everything that he did, and what the purpose was. Answering all my questions that he could. And called before he came. That I appreciate because I fell asleep before the appt. Thank you for your help in getting all my issues resolved.
Raymond, we are grateful for your amazing feedback and want to thank you for taking the time to let us know. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do to make your experience with us any more wonderful please let us know. – Juana H.
Reviewed Jan. 15, 2021
Customer Service Representative was very professional, knowledgeable, courteous, encouraging and patient. I simply was very please with the service that I received. The Customer Representative disposition was very encouraging. I’m a 73 year old senior and that meant a lot to me.
Carol, thank you for taking the time to leave us this review. The experience described in your review is wonderful to read. Our goal is for our customers to feel exactly the way you do. Thank you for allowing us to give you a peace of mind. If there is anything, we can do to make this experience better, please feel free to reach out. - Juana H.
Reviewed Jan. 15, 2021
Hey ring camera is a very good investment for me and it is a good product to help protect my home and it’s very good for great notifications and easy to use from my iPhone And easy to set up and good use from home or when you are away. Thanks a lot.
Lenair, it is so wonderful to hear you like the quality of your doorbell. Here at Brinks Home Security we strive to ensure the quality of our product is the best of the best. Thank you for taking the time to leave us this amazing feedback. If there is anything, we can do to make your experience with us any more perfect please let us know. – Juana H.
Reviewed Jan. 15, 2021
The tech was on time and very personable and polite. He was very knowledgeable and diagnosed the problem quickly. He fixed the problem in about 15 or 20 minutes. I have had no issues since he upgraded the keypad software. He was very efficient and I am a very satisfied customer. Have already spoke of this and of Brinks to a few of my family members, so yes, I would recommend Brinks to a friend. Thank you!
Donna, thank you for taking the time to leave us this review. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do please let us know, we are more than happy to assist. We look forward to providing you with a quality home security service. – Juana H.
Reviewed Jan. 15, 2021
I'm very satisfied...with the technician. I'm very happy that there will not be anymore false alarms due to equipment of malfunction. I feel very safe and secure with the security system. I just need some signs and window decals to let people know who secrets my home.
Angela, thank you for taking the time to leave us this review. At Brinks Home our goal is to ensure the protection for all of our customers. We are glad to hear your experience with our technician was great. If there is anything, we can do to make your experience with us any more wonderful please let us know. – Juana H.
Reviewed Jan. 15, 2021
The rep that came out was super informative and helpful! Explained everything thoroughly and was very knowledgeable. He went step by step over everything that he installed. He even sat there while we downloaded the app and reset our password. Very patient and polite.
Michelon, thank you so much for taking the time to leave this kind words. At Brinks Home your security and satisfaction are our priority. We are glad to hear your experience with the technician was great. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Jan. 15, 2021
The agent gave me the solution to the problem I had. He was very knowledgeable and extremely patient. He gave impeccable service. I was very pleased with him helping me and would prefer this company to others for their good service.
Deborah, thank you for taking the time to leave us this wonderful review. At Brinks Home we strive to ensure customer satisfaction. We are extremely happy to hear your experience with the customer service agent was great. If there is anything, we can do please let us know, we are more than happy to assist. – Juana H.
Reviewed Jan. 15, 2021
I have enjoyed Brinks ever since they took over my home security alarm system. The alarm itself is very easy to use and everyone we have dealt with from installers to customer service has been friendly, professional, and timely in performing whatever task is being requested.
Cara, thank you for taking the time to leave us your amazing feedback. We are glad to hear we are providing you with the service you deserve. If there is anything, we can do to make your experience even more amazing please let us know. – Juana H.
Reviewed Jan. 15, 2021
The service visit went well. The technician explained everything he was doing with patience and answered any & all questions I had. He switched out any old batteries that were needed as well. I will reschedule for a service visit for our outside camera to be installed because we are having work done on our home at the moment. Once repairs are made and completed I will have an appointment set up for the camera to then be installed. He has assured me that all I will need to do is put in a call for the service when the time comes in June.
Ivy, thank you for taking the time to reach out to us to let us know of your great experience. We strive for experiences just like these. If there is anything, we can do please let us know, we are happy to assist. – Juana H.
Reviewed Jan. 15, 2021
I want to know how can I get back the app I can check on the security status when I am away from home. Check it from my phone because I cannot remember the password. Please advice. It will be great appreciated. Thank you. The person is very helpful but because I could not remember the password. She cannot help me.
Susan, thank you for taking the time to leave us your feedback. At Brinks Home your security and satisfaction is our priority. In regard to your phone application please feel free to reach back out to use and we would be more than happy to assist you. Thank you for being sure sure and allowing us to give you a peace of mind. – Juana H.
Reviewed Jan. 15, 2021
The service technicians were prompt in very professional. Explained everything to me and my family in a way that we could understand. We were extremely satisfied with the service professionalism and demeanor of the personnel and have always been satisfied with our product.
Scotty, This review made our day! Thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. Thank you for being sure sure and trusting us with your security. – Juana H.
Reviewed Jan. 15, 2021
First technical came over to place my cams back online after I replaced my router with a new one. Two of my cams were 720 which they could not connect. Work order was submitted to update the 2 cams with 1080 resolution cams. These new cams are 100% better. Thank you Brinks for the exceptional service!
Ricky, thank you for taking the time to leave us this wonderful review. At Brinks Home we care about your satisfaction and want to ensure you’re getting the best quality. We are glad to hear your installation was a success and you like the cameras. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Jan. 15, 2021
I did not know you need home landline. I will get that set up and call you back! The technician was so very helpful. I am very satisfied with my service with y’all. The service was transferred from another company and y’all are better than they are!
Leila, we are glad we can be your trusted home security provider. At Brinks we care about your satisfaction and want to ensure you are getting the best quality of service. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Jan. 15, 2021
I needed my doorbell camera to work, I personally could not get it to respond or work. The technician came in and checked it out then proceeded to go about his job and repair it!! He worked on that problem, got it operational and then went about checking everything else to make sure that all of my equipment was working!
Joe, thank you for taking the time to leave us your feedback. At Brinks Home we strive to provide superb customer service and I am glad your experience was excellent. If there is anything, we can do to make this experience better, please feel free to reach out. – Juana H.
Reviewed Jan. 15, 2021
We're very pleased with your technician from Killeen. The doorbell camera has not worked in 6 months despite my upgrading to a stronger router and trying 10-12 times to reprogram the camera. After my third time for a Brinks online tech to walk me through it, finally one agreed to send a technician in the flesh. In half an hour he fixed it, reset two glass breakage detectors, and tuned up the system. I give him 5 stars. I give your webmaster 3. No matter where I drilled in the Brinks site and the Skybell site, I couldn't fix it on my own.
Chris, thank you for taking the time to leave us your feedback. Here at Brinks Home your protection and satisfaction are must and we will do everything we can to ensure this. We are sorry to hear you had problems with your camera but are glad we were able to rectify that. If there is anything, we can do please let us know, we are happy to assist. – Juana H
Reviewed Jan. 15, 2021
Michael was the gentleman who came out to update my system. I asked him many questions and he answered all of them. I asked him about outdoor cameras and also a doorbell camera, which he highly recommended. He checked all of the doors, the glass block and the smoke detector. He also made sure the app on my phone was up to date.. Very nice young man.
Lisa, thank you for taking the time to reach out to us to let us know of your great experience. We strive for experiences just like these. If there is anything, we can do please let us know, we are happy to assist. – Juana H.
Reviewed Jan. 15, 2021
I was pleased with having a clear-speaking, knowledgeable Brinks associate responding to my malfunction concerns in a briefly factual manner. Service to update and correct my system’s issues yet 45 days from today. I’ll reserve further comment till all is resolved to my satisfaction.
Kenneth, thank you for taking the time to reach out to us to let us know of your feedback. At Brinks Home we strive to provide outstanding customer service and I am glad your experience was excellent. We are sorry to hear you have problems with your system. I was able to locate your account with the information provided and will be more than happy to reach out to you. – Juana H.
Reviewed Jan. 15, 2021
The camera and doorbell wasn’t showing any activity from the mobile app so the technician walked through the steps to get it working again. It was done successfully and now it’s working like it’s supposed to be. The technician was very thorough with his explanation.
Sherri,thank you for taking the time to leave us a review. At Brink Home Security we strive to do better than we were the day before. We are happy that were able to correct your past experiences. If there is anything else that we can do, please do not hesitate to reach out to us. - Daniela S.
Reviewed Jan. 15, 2021
I had a very nice service rep. He explain everything to me and also made sure it was working before he left. He was at my residence 30 minutes early then the appointment time he also called before he came.
Willie,the words described in your review are so kind and thoughtful, thank you for taking the time to leave us these kind words. The experience described in your review is the exact kind of experience we strive to bring to all of our customers. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Daniela S.
Reviewed Jan. 15, 2021
The technician was quick and precise of replacing the old radio signal circuit board. Our radio signal and communication was restored and our system are back in normal operations. And the technician took his time to explain the new device he installed. We are very pleased, thank you!
Chito,we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela S.
Reviewed Jan. 15, 2021
I feel safe using Brinks as my security system. Unfortunately, I have had issues with tech support. Technician didn't show up, when an alternate tech came out, he didn't replace my panel like they were suppose to. Still waiting to have my system upgraded.
Deborah,We are so sorry to hear of this recent experience with us. Please know that we would never mean to make any request a difficult one. Please give us a call directly so we can assist you further.-Daniela S.
Reviewed Jan. 15, 2021
All representative were very knowledgeable about the system. They walked me through the whole process. They were terrific. Thank You. Could not have been any more helpful. I would recommend your company to anyone. I did not know how to view video from my cameras. Now I know.
Anthony,thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.
Reviewed Jan. 15, 2021
I was having a problem with my front door sensor. Also, in using my iPhone to turn my lights on, a lot of the time it didn’t work telling me that I was offline. In actuality I was online. Your guys came to my home, took care of the problems quickly. So far, everything works as it should, giving me peace of mind.
Iris, we are glad to hear that you are satisfied with the quality of your system. At Brinks Home Security the experience described in your review is the exact kind of experience we strive to bring to all our customers. If there is anything, we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Daniela S.
Reviewed Jan. 15, 2021
The serviceman was very professional and determined my problem very quickly. He also rectified the problem without delay. He was very willing to address my questions and concerns about my alarm system. He also recommended steps I could take to improve my system.
Commodore,thank you for taking the time to leave us this great review about our services. At Brinks Home Security we care about your satisfaction and want to ensure you’re getting the best customer service. We look forward to protecting your home for many years to come and please do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 15, 2021
Technician completed inspection and upgraded panel. Very professional! He kept me informed during the testing and throughout the inspection process. He informed me that he had to order two sensors to replace the outdated ones. The testing was completed without any problems. The technician was knowledgeable in all areas and answered my questions and concerns.
Archie,thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.
Reviewed Jan. 15, 2021
Brinks technician was on time and very professional. Immediately went to work to troubleshoot what the issue was found and corrected problem and then completely checked out the whole security system to make sure it was operating correctly. A big thanks to everyone at Brinks customer service for their courteous and professional assistance and their service technicians that came out. Thank you.
Henry,hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 15, 2021
Representative call before he showed up to let me know he was coming. I had issues with my SkyBell. He corrected the problem, made sure everything was working right, made sure I was happy with the new doorbell. He install And he said, "Thank you. Have a nice day." He was very nice and polite.
Anthony,hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 15, 2021
We really like the service. It makes us sleep a lot better knowing we have a line of defense while we are sleeping. Nice to be able to keep an eye on things while we are away too. I would recommend your service.
Wayne,thank you for taking the time to leave us this wonderful review. At Brinks Home Security we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.
Reviewed Jan. 15, 2021
The representative was very patient and very helpful in attempting to help me to solve my problem. I think they did an excellent job with their assistance towards me with my problem. I would definitely consider their helpfulness to be what any customer would expect when seeking an answer to their particular issue.
James,hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Reviewed Jan. 15, 2021
Since there isn’t a local dealer to service the equipment, it may take as long as five or six weeks to schedule an appointment with a tech. In my case, the camera wasn’t installed properly with a constant source of power and therefore didn’t operate correctly. It took nearly six weeks for a tech to come out and determine the problem. Now I need an electrician to install a new box with direct power. This could’ve been resolved when the system was initially installed.
Charles,thank you for taking the time to leave us this review. Here at Brinks Home Security we care about your satisfaction and want to ensure you are getting the best customer service experience. We are glad to hear we were able to get your system functioning as your security is our priority. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. -Daniela S.
Reviewed Jan. 15, 2021
Fast and extremely patient and helpful in resolving the issue. A pleasant experience. I have had poor communication with other companies recently. I greatly appreciate your professional associates. I will be receiving a free updates and the communication is helpful. I appreciate the COVID concerns for my health. I
Chyrel,thank you for taking the time to leave us this wonderful review. At Brinks Home Security we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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