Brinks Home Security™ Reviews

Brinks purchased our contract from Envision. We had 19mo left on our 5 year contract. We sold our home they would not remove the system to install it in our new home even though I agreed to their $199 removal fee. They sent a technician out and instructed them to Not touch the system. They suggested we buy/lease their equipment from "GreenSky". We declined. They're are now charging us $570 for the remainder of the monitoring service (That will not be rendered.). My next stop will be the Better Business Bureau. If they no longer wanted to service the equipment from Envision they should have simply allowed us to mutually terminate the contract. And go our separate ways. This issue could be resolved by terminating the old contract that they were unwilling to fulfill.

I have been a customer with brinks for 3 years. My contract was up and I wanted to switch to get a specific system that would work for my household as I took on a renter. I reached out to ADT and they sent a tech out to walk my house and give me a recommendation. I was happy that they had what I needed. I called to cancel with Brinks and the agent said she could offer me what I wanted for a cheaper price than ADT. When it came the day to install the tech did not bring the equipment. So I wasted my personal time at work taking off.

Poor customer service, basically no real product, overall a big disappointment. I had been a customer for years (well past original contract), but mainly from laziness. I tried to get some new equipment, and the best they could offer was taking out a no interest loan that put me well over what other places were offering. As soon as I went elsewhere, they started rolling out the deals, but ultimately I am super glad I left because then they charged me for an entire extra month of service at the end when their equipment wasn't even connected. I will never deal with this company again. Free service would be too expensive.

Had been a loyal customer for over 3 years...loyal meaning they were able to automatically deduct from my savings account UNTIL their system stopped working...BUT they continue to deduct from my savings account even after attempting to cancel MONTHS ago! Beware of this theft! Instead of protecting they wind up stealing! See their other reviews for confirmation!

Brinks has to have the worst customer service. I purchased my policy through 3rd party agent that came to my door. Once I signed paperwork I was unable to make contact with them again. if I try calling customer service I have to wait minimum of 20 min and make about 4 attempts to get through....and then as they get ready to answer they close for the day. I have had a malfunction showing on my app that I have yet to get assistance with after multiple attempts. In addition to that, my camera doesn't record ANYTHING and I still get crazy amounts of notifications even after I make adjustments.

Be careful with contract. Greedy company culture; customer service want to sell not help. The system stopped monitoring our home. They didn't even noticed it, lack of technology. We had to continue paying our monthly fee without receiving any service from them because we were stuck on a contract that was difficult to get out even when we requested not to renew on expiration date. We complied with our payments, even an extra month of charges after contract expiration date. Brinks failed to comply with services promised. Too much bureaucracy.

Brinks has great customer service and what I received from them was as advertised. I have no complaints and I wouldn't look back.

We originally purchased our service with Monitronics in 2015. We signed a 24month contract Monitronics because they purchased our account from another alarm company. We get a letter saying that Monitronics has been purchased by Brinks Home Security and nothing else has changed. For the last 6 months we have been experiencing alarm trouble with our front door security keypad syncing up to the alarm keypad. It keeps saying low battery which is not true. I have had at least 2 false alarms due to this system failure and 1 cost me almost $300 bucks because I missed the alarm call.

It was an excellent experience all around with Brinks. The installation of the system was much simpler than the other systems that I had. Brinks provided much better explanations of what was going on and how the system worked. Brinks also works a whole lot better than what I had. With what I had, half the time, you had to run it through 3 or 4 times to get it to work. The one before that was okay but it was a very expensive system.

The guy said the right things so it persuaded me to go with Brinks. He was also knowledgeable and polite. The installer was also very polite. He knew what he was doing and was very thorough. So far, Brinks has been good and overall, performance is fine. I even recommended somebody to them the other day. I like the features a lot and I use the mobile app all the time. I love that especially. I’m big on security so I like everything hooked up. Every door and window is hooked up. There’s also a feature where I can take a picture while I’m gone. I definitely feel more secure because I can check stuff on my phone when I’m not there. I like being able to know who’s opened what, what’s been opened and what’s been closed. I like the fact that it talks to me too.

I chose Brinks for the price and I have recommended them as well. The people I dealt with were really good. The installation did not take long at all either and I did it myself. My favorite feature is that the motion sensor is the doorbell.

Brinks was the first security company we called and they were very easy to work with on the phone. They sent me an email with what we discussed and I told them that I was gonna shop around. Then, I called ADT and they were absolutely awful on the phone. My experience with ADT was so distasteful and off-putting, I immediately called Brinks back and said yes. They sent the set-up to our house and we were out of town. The time it arrived till the time we installed it was probably three weeks. They sent me frequent email reminders, but we had a scheduled phone call for the set-up. Then, I had to change that phone call on the day of because we were not able to get home because of an appointment that ran over and they were very accommodating.

I already have a home security system in my home and I got a new service installed in my business. I trust Brinks and went with them. They said that they would mail the components to me, and that I would have to install it. They did not offer anybody to do it for me and I kinda thought that was odd because somebody did that for my house. But it wasn’t hard. I installed the system myself and they helped me over the phone aside from the instructions on the sheet. The features in the system are great and I kinda like the camera thing. I can check in anytime. Also, the cost was reasonable and I’d recommend Brinks.

We wanted to keep our home safe and I called Brinks and spoke with a Laura. She got us all set up and everything went really well and we were signed up. We have the self-install system, so we did everything ourselves and the technician called us and walked us through everything. It was really quick and we were done pretty fast. We have the front camera and the back motion detector in the yard, and we could see both of those from our phone. And that’s probably our favorite.

In November of 2016 we purchased our security monitoring through Power Home Technologies, who since has been acquired by Brinks. We were told that our agreement was 36 months and that we could cancel at anytime if we moved from the property with a 30 day notice. Well well well. My employer moved us to another state and we sold the property in May of 2019. We have been trying to cancel our monitoring for months now and have been told we cannot. Finally, after months of asking, Brinks sent us our supposed contract that state we have a 60 month obligation! I called today and spoke to two different people, Tricia in "customer loyalty" stated that she would give me a 20% discount on the remaining $1187 of our contract.

I'm very pleased with the Brinks service so far. Being able to access everything through your phone is a really great feature. The installation was very easy too. We did it and it took less than 30 minutes.

I would say the security is top notch if our cameras actually worked. 2 out of the 4 cameras do not work and neither does our SkyBell. It is so disappointing as we got the security system as My husband works 24 hour shifts. All of our cameras were broken at one point and Brinks sent someone out and they could only fix 2. So we called again and we have to pay $50 for someone to even come— which is ridiculous seeing how we are paying for service we cannot use. I called to see how much it would cost to get out of our contract and that was appalling. We extended our contract with Monitronics/Power Home Technology because we wanted cameras and we were happy. Now that It is Brinks.... the service went down, our cameras do not work, and we are VERY unhappy.

I needed to keep my house safe and I decided to purchase a home security system. I liked Brinks rep's professionalism and the way they answered my questions. It was excellent. I have the more basic system and it doesn’t have a lot of features but it’s fine. I keep forgetting to put it on and I’m always reminded on my home phone to put the alarm back in case nobody is there. Also, it’s good that I can arm and disarm from my phone.

I find it hard to believe that this company was voted best customer service by JD Powers in 2018. Have to call in three times a month minimum, to get my door bell camera as well as the "security system" just to work. I have gotten excuses that it's my internet speed, I upgraded that with no different results. I mean if you are having the same issues multiple times a month you would think that Brinks would be concerned, instead the representative tries to sell me warranties (which like the contract; locked in for paying for certain amount of time, more money for a system that does not work) for on my products and wants to charge me to send some what to look at the issue. Is it just me, If you offer a service and it continually does not work, wouldn't you come out and take a look at it!? I mean if my internet, cable or power goes out, I call the company and they come and check it out without trying to charge me for it!!

Brinks works with Nest products. So, I chose to go with them. The rep I dealt with was helpful and good. Then they did the installation on the phone, so it was very easy. So far, the features of the system are good and the Nest products are great. I can control everything, if something happens, on my phone.

Ordered two key fobs from their website and they sent me ones that were incompatible with my system. After spending an hour and 20 minutes on the phone with a technical support person that had no idea what she was doing and had to keep me on hold the majority of the time of the call. She did manage to lock up my system and then wanted to charge me to send out a technician to repair the problem she caused. I will soon be canceling my service with them. ** review.

I'm a long-term customer and I’ve used Brinks in my house. It's a good service which is why I have it and when I started taking care of my parents, I put it in their house as a precaution. I needed service and a billing issue that I had last year and I spoke with their customer service team. They did the service over the phone and the internet.

I like the name recognition of the system of Brinks. However, they're using some other company that I lease or I’m buying the equipment with, and those people don’t know what the hell they’re doing. Great sub on the other hand, seems to have their stuff together. As far as Brinks, they’re solid. I’ve had zero problems with them. The system is easy to figure out as well. My children already know how to get in and get out of the alarm. It’s very easy for them to understand it.

I have been a customer for roughly 15 months. The service itself is good. However my contract was for $39.00 per month WITHOUT video monitoring. Currently (and has been for the last 6 months or so) the same equipment and monitoring service WITHOUT video moni is $29.00 per month. New customers who contract for $39.00 receive video monitoring. I feel that this is quite a slap in the face for existing loyal customers. I've called twice and the only remedy I was offered was a matching $29.00 per month but I'd have to add another 12 months to my contract. So I'd be in a 48 month contract. Not pleased. This is definitely NOT how to keep a happy customer base.

It's a Saturday on a 3-day holiday weekend. I'm having problems with my Brinks Home Security system and need technical help. I call the company and get hung up on (!) 4 times. Finally, I get through and am transferred to an agent. She tried her hardest to help me (we were on the phone for over an hour) but wasn't able to help me solve the problem (which entailed two messages on my keypad about unsecured entry locations).

Trying to get a hold of a customer service rep is at least a 20 minute wait or longer. Ever since Brinks took over Monitronics, their customer service has gone downhill. You have to call the general 800 number to get a hold of central station. If it is an emergency, don't hold your breath. Supposed to be able to make changes to your emergency contacts online, but unable to do so. Something wrong with website and they don't know when it will be fixed. My sister received a call regarding an alarm going off at my father's house. The employee was not helpful or understanding, and in her opinion quite rude. Plus there are other issues. Will not stay with them once contract ends and will never recommend them to anyone.

I would have given no stars but one was the least I could pick. A few weeks ago, a man shows up to our home with Brinks shirt and name badge. He says that he has come to switch out our old ADT panel because ADT has gone to 5g and they will be using Brinks equipment. Although the equipment says Brinks it will be monitored by ADT, my husband declines. The guy proceeds to say we must not care about our family because in a few weeks our current panel will no longer work and it will be too late for us to do anything about it. My husband tells him we've not heard of such change from our current provider and to give us some literature on this change, the man has none. We asked him to mail us some literature, he says if we aren't listening now why would he believe we would read what was mailed. Hubby tells man to leave.

My interaction with the team at Brinks was fine. However, they gave me the wrong doorbell for my door, and then, they gave me the wrong camera. ‘Cause I wanted an outside camera, but good thing they did give me the wrong camera because I contacted my association later, and she said that I could not have an outside camera attached to my condo. It turned out to be to my advantage because I found out that I’m not supposed to have them anyway. So, I just returned everything and got my money back.

I got broken into. I purchased a security system from Brinks. I ordered another sensor, but I received a smart thermostat which I really had no need for. And as far as I know, I was supposed to get sent like some kind of label so I could send them back to them, but I never heard anything. But at least, if somebody's in, I'm getting alert and hopefully, it's a pretty quick response.

August 20, 2019 I was supposed to have cameras installed between 9-12. No one ever came. I called and I was told the tech Bill called three numbers. I only have one number. And the tech called Sat. to see if he could come them instead of Tuesday. He came at 2:30 and was to be completed by 3:45. He was not done. He left the camera boxes and left without finishing the job.

We started with a two year contract through Monitronics many years ago, which was good. Never had any issues. Then it switched to Brinks, and the price went up. We kept the service mostly out of not wanting to take the effort to switch to anything else. Fast forward to last month. We are looking to see how we can cut costs around the house and we found the SimpliSafe system, which is much cheaper than Brinks. We use the SimpliSafe system in our store, so we know it works well. I called Brinks to cancel my service and I was told that they have a 30 cancellation policy. If I cancel now, it'll take them 30 days to process the paperwork before my cancellation will go through.

I was contacted by a company that said they partnered with Brinks Home Security and I could get all the same stuff the company had for 50 a month including monthly monitoring for 50 and they would cover the equipment charge. I wondered if maybe it would be cheaper to go through Brinks directly. I went to the website. It advertised that I could pay 39 a month monitoring and 17.99 for equipment with financing so I went to check it out. I guess I should have wondered when it want my debit or bank information but hindsight is 20/20 so I do all the commands at the end. I'm told more info is required, please call them. I get an email for my order of monitoring for 39 a month and a equipment charge of 646 dollars. I didn't want the service. I wanted to know if I qualified for financing before I signed up. However they don't tell you.

Brinks took over for Monitronics, whom we did not have a contract with. The system started getting buggy so we needed a service tech to come out because all the stuff wasn't working properly. We were getting system notifications from both our cameras 8 times in a row every time they are triggered. So we decided to cancel the service and Brinks tells us we have 32 months left on contract we never had and never signed. They say in order to cancel we owe them over $1,200 for the remaining balance of it. When requesting them to fix the system they said we had to pay for the tech to fix it yet they expect us to pay an ongoing monthly bill for a service that doesn't work properly. It's a scam. Do NOT do business with these people.

After I placed a bad review for Envision and Brinks I received calls from both companies and they worked hard to correct all the issues I had with them. Brinks' call center for customer service is horrible, but after the bad review their A team contacted me and did the right thing to make me a happy customer.

I had ADT and didn't have any issues. The Same set up guy shows up at my house that set me up with ADT and I thought he was still with ADT (he never said otherwise). He said he had an "upgraded" system to install and could take care of it quickly. He said it would be another contract since it was an upgrade. So we started the process. It was during this process that I realized the name Brinks on everything (ADT bought Brinks, but not the name rights, so Monitronics bought the name Brinks). I questioned him at which point he admitted it was a different company than ADT. I was already half installed so figured what the heck?

Horrible company. My contract had been up for over a year. Then they told me I had 41 months left on a contract that I never signed or agreed to. Very upsetting. Am currently looking for a new home security system.

We got this service and from the start it was bad. I was given wrong info on the phone. Told them I do not have a doorbell, they said the wireless doorbell would work anyways. Not the case. Then they sent me an additional camera, could not get that hooked up. System would only take one camera. Wanted to cancel and they wouldn't let me. Kept insisting they would be able to get it working. We have not used the system once since we got it because it doesn't work. They gave us 2 months free to try to get us to change our mind. I do not want the service and I do not want to keep paying. There's no spot to remove my cc from my account. Very unsatisfied. Stay away from this company.

I was a Monitronics customer from 2013 until they sold out to Brinks on or about 7/2018.... Since that time Brinks has added 12 months to my initial contract 3 times without my permission. I am contacting a lawyer today to get me out of this fraudulent contract manipulation.

I have 3 accounts with Brinks prior to this installation. They send me the system to get it installed but never got me the date for installation. After calling for 3 days straight they finally gave me the installation date 2 weeks from the date I was promised. I had to open my business so I told them, "I can’t wait that long so go ahead and cancel my installation." The manager spoke to told me that I will get an email with the return label so that I can return the equipment and there won’t be no charge since I never had anything installed. It’s been 2 weeks. I haven’t received the email and they started drafting the money from my account for the service which I didn’t receive. They are only easy to talk when you want to install but if something goes wrong it’s hard to get hold of them.

Brinks has raised our "locked in" price more than once since the buyout. They give you limited uploads per month, and stop recording once you hit that. What is the point of having a camera if you cannot see anything? When we finally switched to Vivint Brinks just had to stick it to us more. They make you wait for an email, your return of said email, and then 30 days more to finally be able to cancel it.

I recently purchased a house and a door knocker came by saying he was a Brinks authorized dealer with Envision Security. I explained I was not interested but he kept stating I could try it out and see how I liked it or if I even used it. When it came to signing the documents I asked what the 36 month was and he stated that doesn't apply and that it is just a generic document but needed the information to begin. After I signed I called to cancel the next day and they stated they would take the cameras and see how I felt after that.

My wife and I had Monitronics which got bought out by Brinks. We had no problem with Monitronics (great customer service and a price that stayed the same for 5 years). Once Brinks bought them out, we noticed that the price would increase every 3 months or so. We were paying a flat $50 through Monitronics, then it went to $54 a month when Brinks bought them out, followed by $58 a month, and finally the last straw of $64. We had automatic withdrawal set up for payment each month.

Monitronics was bought out by Brinks. We were never notified of this transaction. When we started getting bills from Brinks, they kept increasing monthly charges. I got tired of it and cancelled service. They kept sending a bill every month. I called them again and was treated like **!!! They have since turned this over to a collection agency. When I get through typing this, I will be contacting the BBB, the FTC, the Consumer Financial Protection Agency, and the Texas Atty General. This is absolutely FRAUD at its best. We have right as consumers and I WILL stand up and fight for mine!!!!

Previously, I had a home security system with ADT and I wasn't satisfied. On the other hand, my brother has Brinks and he’s pretty satisfied with it. I went with them and their reps were very helpful. Their installer did a decent job. He did the best and I was satisfied with what he did. He offered many options too. However, I’ve since called back because I had an exchange that wasn’t as smooth. Still, the added features of my system gives me a little more sense of security. I got a pretty easy system.

Brinks is working really well for me so far. The installer explained to me clearly how to use the product and how to control the system well. The price could be a little bit better. But I like the package, the way it’s set up and the way the system works.

The system is working great. The house was pre-setup for Brinks so I didn't have to worry about them installing a bunch of all new equipment. I called to set up the service and the people were helpful. They had all the answers I was looking for and they were very courteous.

They have repeatedly called us over several months due to our bill being late (which is understandable). My husband requested to cancel the service months ago because he works commission and business is too slow. We can no longer afford it. They always tell us the same answer: "we cannot cancel your service until the bill is paid in full." Unfortunately that can never happen since they continue to add charges to it monthly! Our original service was with Monitronics. We didn't sign a contract with Brinks or renew with Monitronics. Why can't we cancel this service?

I wanted to protect my family when I'm away from home and have extra security around when I'm at work. Brinks fit around my price range and it wasn't as expensive as others. It had way better rates and reviews about it. I also liked the way that they said they monitor it. Customer service was great. They talked to me and gave me my quote. I told them I would call them back when I got paid and found out from other security companies. Shortly after that, I called and got it paid. The kit came two days later which was less than the timeframe they said it was gonna be. It was labeled and was easily installed. Once I got everything installed, I called and got the system set up. They were to activate it and test everything to see if it was installed correctly. I love the system features of my Brinks. They're great.

I've had Brinks years ago so the previous experience was what made me decide to use them. It was a self-installed system and that was easy. I had a couple of questions but I got ahold of them and I was very pleased with my interactions with them. The system is great too. It exceeded my expectations. It's in our business and we're in a business that needs confidentiality of client information so I feel a lot better about our security now. The smartphone features are good as well. It's kinda neat. If I leave the office with my cellphone, it lets me know that I left the office and didn't turn on the system when the business was still open. It's somewhat annoying at times but that's my fault and it's better than not knowing. So it's okay.

My system had not worked right for over a year. Brinks called me several months ago and told me they were not able to communicate with my system. I told them the system didn’t work and I didn’t want to continue. I thought that was it, until several months later I noticed I was still getting billed the $60 a month. I went to the bank and put a stop payment on anything from Brinks!

I got my system 4 years ago. We moved last week & Brinks said I still had 1 year on my contract and had to stay with them. Someone came out to install equipment and hook us up with another 3 year contract. They charged me $1054 for the equipment plus I am locked into a 3 year contract. I am trying to cancel the contract and equipment because I have 3 business days and the account manager says I cannot cancel without paying for the equipment and buying out the old contract completely for 12 months. According to my contract I only owe 80% of the remaining balance. Also, it has been less than 3 business days since they were here installing equipment. I told them to come pick it up. She says they don't pick up equipment and therefore would charge me for the equipment. What the heck? I don't want it. If company policy is they don't pick it up, then fine but you cannot charge me for something I am within my legal rights to cancel.

I like the service of Brinks. Installing it was pretty easy. And the customer service was good for the person that was on phone with me, and it was a breeze. Our system is good as I can arm on the phone from wherever.

Brinks was a replacement of a preexisting system and we feel safe and secure now. The interaction with the Brinks team was great too. They were very professional and knowledgeable. The most positive part would be their ability to accommodate my needs and to work with me to customize a solution. The most negative was that their CSR solutions are atrocious. It took a long time to get to the right person. They have a separate sales database from their customer service database so actually getting it scheduled was not a great experience. But once we got to that point to get it scheduled, everything went seamlessly. I also like Brinks' integration with Nest products. The real advantage is that the system integrates into my other smart home application. So it’s much more seamless than some of the other options which would require two separate apps. That is not as seamless of a way to actually get it to do what I need it to do.

My grandmother signed a contract with Monitronics, which we had no issues with, except the command monitor went out. They told her they would change it out for free if she signed a three year contract again which she did. She asked if I would put my name on the contract while she continued to pay for it in case anything happened to her which I did. Well the company was bought out by Brinks and unfortunately my grandmother passed away last November. I tried to cancel this account due to the fact that the house is vacant and not necessary to which I was told I would have to pay $1360 to fulfill the contract. Then the calls started coming at all hours of day and night saying that there was a break in alarm. Keep in mind I live right next door, so there was never any break in. I changed all of the sensor batteries and secured all sensors by tightening them and still calls all the time saying there is an issue.

I got a very advanced system. It's a self-install and the installation was very intuitive since I have an IT company. But even for anyone, the installation for a basic system is super ridiculously easy. The smart home features I have control lights, cameras, the garage doors, the inside doors, windows and locks – everything. And the system is really responsive and very stable, which is important. There's no downtime as well. It's always up. My family sleeps a little better at night. I've used AT&T and ADT in the past but I looked at the features and Brinks is light years ahead of them. The representatives I dealt with at Brinks were also very pleasant and responsive. They were top-notch.

I was a very satisfied customer when the company was Monitronics. After they became Brinks their focus on customer had diminished. I am trying to cancel my monitoring since I sold my house back in March 2009. Called them a week before close date. Someone took my details. Then I was billed for April. I called to find out why the account was not cancelled. They did. It have any record of any call. I got transferred three times since only a select few can process cancellation.

The key fob activator for my alarm system is broken. The hardware is less than 6 months old. I ask for a replacement key fob but Brinks won't send it. The part is free (under warranty) but it takes a $50 service call to synchronize the key fob to my system. They can't send instructions. They won't send the part. My free part is being held hostage to a $50.00 service call that I won't pay. My key fob still doesn't work. I can not remotely activate or deactivate my security system. Escalating my concern to a customer service manager did not change Brinks' position.

I’ve had Brinks in the past and then I ended up with ADT for a while but we were looking for something more. That was why I decided to come back to Brinks. Everything was set up and installed, and we had no issues there. But we’ve had quite a few issues with our system going down and not being available. The panel deactivates for several days and doesn’t respond. All last week, it was in and out of service. I did talk to the technician who was supposed to be seeing about another sensor. But I’m not sure what’s happening with the system. I don’t know exactly if it’s location. It may not be suited for our environment.

I spent $99 on my Brinks system and it would not work. It would not integrate with my hardwire system. I tried twice over the phone and it lasted me more than a 2-hour appointment each when it should’ve taken 10 to 15 minutes to resolve that issue. I have now received three different units. The one that came out was not able to resolve the issue and we're having a third technician come out today with the third item to resolve the issue.

I initially called Brinks to clear an alert that wouldn't come off the screen of my alarm panel. I disconnected twice after being on hold for more than 30 minutes each call, FINALLY after 4 phone calls it was cleared. Later that evening my alarm started to go off, I received a call that it was the fire alarm and they were dispatching the fire department. I asked them not to, but they showed up anyway. Come to find out there was a loss of smoke supervision on the smoke detector. The batteries were changed then it was put back in place. As soon as it was the alarm started to go off again. It wouldn't stop. I called Brinks for the 5th time. I was then told someone from service would contact me 1st thing the next morning to come out and see what the problem was and I was given a job #. Little did I know they don't call you back you have to call them.

I called Brinks and we had their sales guy who was very helpful. We ordered the Nest stuff from them. I placed the order and customer service called to make sure we got all the system set up properly. I already had the whole thing set up and they were just making sure that everything was good, which it was. Brinks was super easy to set up. You just stick the thing on the wall and you don’t have to have somebody come out and install sensors on every window. It has worked out really well so far.

DO NOT EVER USE BRINKS HOME SECURITY!!!! Buyer Beware! This is one of the biggest jokes of a company I have ever dealt with. I have been experiencing a malfunction with my brinks security panel for the last 4 days. The panel is loudly and repeatedly beeping, advising one of the smoke detectors has a low battery. Changed all batteries and reset the entire system, including the smoke detectors. The beeping from the control panel is loud and will not be silenced until I acknowledge the faulty alert. This is causing loss of sleep and my personal sanity as it goes off during all hours of the night.

My original alarm provider Monitronics was bought out recently by Brinks and ever since then quality of service has gone down and the monthly price has gone up 5 times in 8 months. I am currently selling the house so after the last price hike I called to cancel and then they offered me a lower rate if I signed a 36 month contract with them which I refused to do. They made me jump thru a lot of hoops to disconnect service and I'm not sure if it's completely over yet.

$40 is reasonable to pay for security. I was paying less with the last company but because it was a takeover, I know Brinks had to try to get some of that money back. Besides, Brinks is a lot better. They're a much more mature company. Newer companies have got a lot of things to learn and they're still trying to get all the glitches out. With Brinks, I can now do a few more things with the security system than when it was hooked up with the other company name. The videos are better and I can actually talk to and hear through the camera. I don't know if it’s just because I got a new phone that's pretty good or the fact that it’s Brinks but I really do like the system. It's good. The customer service was wonderful as well. When I called to get it set up, customer service was real cool. The guy and I sat down and just laughed for a bit. He was a real cool and friendly guy. Even the lady that I spoke with after was really friendly. It was a pleasant experience.

Cancellation process is unnecessarily difficult. Requested to cancel after Brinks tried to charge me in July of 2019 for a supposed "missed payment" in July of 2018. I have made all of my payments since becoming a customer with Monitronics (bought out by Brinks) many years ago.

Updated on 10/30/2019: Update to my previous review of this company. I called customer service to try once again to cancel my service. I was told, "No. You have a balance." I informed them that I was being overcharged, I was promised one price and charged another. They pretty much said I was a liar. However when the account manager pulled up the account and looked at the notes it stated I was offered 24.99 and 27.99 but yet charged 29.99. I informed her see in the notes it already stated I was supposed to be charged less. So When I said, "You breached the contract by charging more" I requested they cancel again. She said no. Now it's on my credit and this company is doing illegal practices. Stay away from them. They call 5 times a day. Finally blocked the number. I will not pay them for a amount I wasn't quoted.

I recently moved and did not need security where I moved to. I really don't think the new homeowners could afford the 53.00 a month bill, so we decided to cancel. But lo and behold we had roughly 22 months left on contract, which meant we had to pay that. Nowadays it's a 3 year contract, but we had a 5 year contract. So just watch out what you sign. Be careful.

The equipment was poor with lots of false alarms, so I decided to cancel my account. The process is designed to take a very long time and it's difficult to reach someone authorized to help on cancelling an account. It took me four attempts to finally reach someone. Long phone wait times, you can only reach someone that can help during normal business hours and even during those times it's still difficult.

I sold my home and the individuals who purchased it did not want the service. I called to attempt to put the service on hold till my new home was done being built and was told no by the rep. I then stated that I would like to cancel my service as I would no longer be living there. They told me that I would have to pay the term of the contract out. The contract should have been completed as it was since I took the contract over from the individuals that lived there before me. The individual did not help and when asked to put me on the line with a supervisor I was left on hold for 35 minutes. The young lady came back onto the phone and attempted to give me a discount to cancel my service. I told her no and was then put back on hold for an additional 10 minutes.

I have used Brinks in the past, but when I got my house I wanted new front and back door locks. Bought 2 Brinks entry door locks. Had to get them rekeyed to one key, no big deal. Installation was fine, but within a few weeks after installation, the door handles get stuck in place. In other words they stay in open position all the time. Have to force back to closed position. The push button mechanism gets stuck all the time. We have gotten locked out of the house many times when opening the door not realizing the button never popped out. I have had to practically take apart the locks just to unlock the button. If I go outside when I’m home alone, I never shut the door all the way. We had to break the glass on the back door to get back in since the door was still locked from this malfunctioning door lock. It’s so frustrating. I will never buy Brinks brand doorknobs again. Spent almost $200 for these locks and am not satisfied at all.

During a call with customer service, the representative was extremely rude in tone and unsympathetic to my situation when I called to see what my cancellation options were. I've been a customer almost 3 years I think and still have a while to go. I also mentioned that my doorbell alarm and camera fail to function almost daily and they I'm becoming frustrated with the system. I have also had sensors like door or glass break trigger in a silent room, which makes me scared to arm the house for fear of false alarms.

I noticed my auto-pay had gone up. My contract states my rate for 5 years. I called Customer Service and the representative could not provide an adequate explanation. I asked for a supervisor and waited for 10 more minutes. He came online and said he was looking at it. We became disconnected. I waited 5 minutes in the hope he would call me back but no such luck. Now back on hold waiting to start the process all over.

Brinks gives you more window sensors, motion sensors and cameras at much cheaper prices than AT&T, SimpliSafe and Viviana. Believe me I’ve reviewed all of them. The tech who install my system was very knowledgeable and attentive on giving me just what I needed.

I have no problem with the service. It has served me well. I only have the basic door and window installation but I may upgrade later. I would also recommend it to other people. Thank you for your time.

I recently purchased a house in Ponte Vedra and the previous owner had the Brinks. She did not supply me with any data related to her service. I called Brinks and was told the we could relocate the service. I advised them that I was only in Florida on July 15 & 16, 2019. They said no problem. Service person would be there one of those days. Service contacted me and said they were booked and no one could come out until July 26, 2019. Not acceptable. Several calls to customer service resulted in no solution. We spent over 2 1/2 hours talking with over 6 different people. I finally asked them to cancel the contract (signed the day before) which Barry said they would do. I am very disappointed as this should have been an easy switch and now I will go to a company that can deliver.

Horrible service! I started paying 51.00, 6 years later I’m up to 61.99 a month. I have no need for this service anymore and when I called to cancel, they wanted the remainder of the fee upfront in order to cancel. Stay away from this company.

Terrible service and IT department. After hours your support calls go to India and that staff is useless. They listen to your issue, but you're not heard. I called to cancel my service after 7 years of service and they tell you they will email you a link to complete the request. They advised that link will take 24-48hrs to receive and if you don't get the link within 72 hours to call back. I received an email that day saying I would get another email within 2 days and it will take 30 days to cancel.

This company does everything it can to make you angry when you are trying to cancel your account at the end of your contract. They put me on hold when I became angry with them trying to tell me what I had to do. They never came back to me. Such bad service. So glad my "gotcha for 5 years" contract has finally come to an end.

Got it installed Jan 2019. 1 day later alarm went off and police had to arrive. It was due to a faulty sensor. Brinks wanted us to pay for it ($300) when they installed faulty equipment. They replaced it. Since May the kitchen sensor keeps going off. They charge $50 to come check their crappy equipment: now I’m locked in for 2.5 more years so my choice is to pay out the contract of about $1600 or pay the $50 copay plus whatever else they charge to fix the issue. They are a SCAM. Do NOT get them.

I called in today, to cancel my service. Due to the fact that the monitoring service I am paying for is not being provided and the service representative decided to start threatening with lawsuits cause I still have a few months left on the contract. Mind you that the contracts can be forfeited due to either part not living up to what was contracted and I am trying to cancel due to their failure of not living up with their part. My alarm has gone off and I have sensors with issues and they have not monitored anything at any time.

Had Monitronics for a couple of years until Brinks took them over. Service was ok, I guess. They never did anything that I could tell. Their website needs some work. Can't upload a permit like you could with Monitronics. The One Star is for trying to cancel my service. I was on a month to month contract since my original contract was with Monitronics.

We signed up with Brinks in July of 2018 and everything was wonderful at first. Since January of this year we have been going back and forth with the installer of the equipment and Brinks because the cameras stopped working. The installer wouldn't get back with us and when they finally did an appointment was set for them to come replace the cameras. On the appointment day they called and cancelled because their "installer quit". Brinks says they can't do anything (even though they have no problem drafting $60+ monthly) because they don't yet have the "full contract". Brinks also advised me that we should be mad at the installer and not Brinks. We very much regret signing with Brinks. Signed a 3 year contract and the cameras worked for less than 6 months.

I have been trying to get Brinks Security to bill me by e-bill or through direct withdrawal. They have been unable/unwilling to do either since November of 2018 when they took over for Monitronics Security. I am now trying to get through by phone to cancel my Brinks account and have been on hold for 57 minutes -- I hung up. They state you cannot cancel by email and HAVE to contact them on the phone number with unbelievable hold times.

I had to sign a four-year contract to update my existing equipment. Almost immediately, a "cost recovery fee" was added to my monthly bill. I just got another price increase. Apparently, the contract is for the sole benefit of Brinks. I'm so glad there are now contract-free monitoring services available and can't wait to serve out my sentence with Brinks to go on to a fair and reputable provider. Really, the PUC should be regulating this industry.

I am very disappointed with this company. I tried to cancel my service today only to find out they told me that I am stuck in a 36 month contract, and the only way out is to buy out my contract. I explained to them that at this time I am going through a financial crisis and I can’t afford the service at this time. It didn’t seem as though they cared about my situation at all. We don’t use the service is what I explained to the representative but he told me it didn’t matter if we used it or not. The only way out is to buy out the contract. I told him if I could do that then I wouldn’t need to call and cancel the service. I explained to him due to medical expenses and lack of work I cannot afford it at this time. They are not sensitive to any situation as long as they get their money.

I was out of the country and my alarm tripped twice because of low batteries. The second time was close to midnight and I received no call and neither did my emergency contacts. We found out because our Ring system alerted us of motion and the security guard from Brinks told us something tripped the alarm - this happened both times. Then my daughter, who is one of the emergency contacts that received no alert, tries calling Brinks, while half of the EMERGENCY security hotline does not work after hours. The automated system dragged on while we thought our house was getting broken into and finally the customer service rep who was mumbling very softly got offended when she asked him politely to speak a little louder and hung up the phone.

I have been with Monitronics since 2013 which was bought out by Brinks Home Security. I regret ever signing a contract, there is no way to get out of first 3 years. Then they offer you cameras for extended 4 years. The fine print is the price increases each year. I started paying 39.99, 6 years later I’m up to 61.99 a month. I have called various times to reduce the price. They have great customer service! But the only way to reduce the fee is to extend your contract. I feel robbed 61.99 a month for outdated equipment.

I have been paying $55 without a camera installed in our place in Edmonton for 43 months!! Locked for 60 months!! Other security systems provide much less monthly payments with 2 cameras for $35 (I've been offered that price with free 6 months in a two year contract). I called Brinks to get two cameras installed. First they quoted me $400 for 2 cameras. I called again because some other company offered me with lower monthly payments plus two cameras is included. PS. Please call if you have a day off. I was on the phone the whole day. Their customer service rep kept transferring me and some kept hanging up on me so I had to be transferred several times again. They lowered it for $45.00, I had to pay $150.00 for the cameras and I need to extend for 18 months. I agreed.

We have been with Brinks for a little over a year and we completely regret ever signing up with them. All was fine until we decided to move to a new house. Then we discovered that we would have to pay for brand new monitor console, extend our contract for a year, and any new sensors will cost $55. Upon hearing this, we realized we never actually saw the contract that we supposedly "signed." The men that sold this contract to us, came to us as Envision. They signed this contract electronically for us and we never saw it. We were told that if we want to cancel this contract, there would be no penalty or any payments due, it would just be canceled and we would owe nothing. This was the major reason we signed up for the service because we are a military family, and therefore we knew we would be moving in the future.

I hated having Brinks. The sensors constantly disconnected from the system. I sent a great deal of time of the phone with customer service trouble shooting issues that I repeatedly had. It wasn't worth the hassle to continue service with them. When I cancelled with them they informed me it would take 30 days. It took them a week to email me the cancellation form and then started the 30 days of cancellation. No other company has ever taken 30 days to cancel service. This is just their way of charging customers another month of service that didn't work correctly in the first place.

Here is my situation, as I have spent upwards of 2+ hours on the phone with Brinks support team today and they still cannot get my service to work. On May 24th I called to activate service starting June 1st. I was handled by the take over team, as I was resuming someone else's old service. When I moved into the house, I called in and the system worked and was transferred to me with a new passcode and all. On June 4th a few days later the technician came out to confirm everything was up and running. Everything seemed fine at this point.

I was kinda looking through the internet what kind of home security systems were out there and in my search, it turned out that Brinks was a good security system. I also liked how their system is all set up, so I decided to go with them. Their reps were very helpful and my interaction with them was really good. They explained everything correctly and clearly for me, and they answered any questions I had. The installation was very easy, very simple, and right to the point. I did it all by myself and I liked it. Their instructions were very detailed and very helpful. Everything was great. I also like the smart features a lot and it makes using the system easier. Brinks is amazing and I refer them to anybody I come across.

I don't even know where to start. After months of merely weekly issues with my system, I tried to make a formal complaint and was told I had to make my complaint to the dealer who's the installer. My question to the agent was why do I have to make my complaint to the installer when he's a contractor working for Brink doing the installations. My automated lights comes on and stays on whenever there's severe weather in my area. That means if the storm is at 9 am, my light will be on all day until I get home and turn the off via the panel. Not to mention that the lights are on a timer and should only comes on during its scheduled time settings.

I wanted security and I liked the convenience that Brinks offered, so I went with them. Signing up was pretty easy and my situation was handled well by their reps. When I installed the system, it was okay if you have a general knowledge of how to put it together, the right tools, and you follow the instructions. But I was talking to someone over the phone that kinda guided me as well. So far, everything works well and the system's performance has been very good. It's also user-friendly and the smart features are a good investment to have. I would tell others to give Brinks a look.

I wanted to use the Nest system and Brinks is their guy. The reps were knowledgeable. They helped me quickly so we weren’t on the phone all day. We had a security system that came with our house and we hated it. It beeped all the time for no reason. We couldn’t get it fixed because they were extremely unpleasant to deal with. And it was a night and day difference with Brinks. And part of it is that it works with our existing Nest system. We already had Nest cameras and thermostat. So, we didn’t have to get used to it.

Horrible service! Was with Monitronics before it was bought. Brinks auto renewed us for 3 years. Won’t stop charging us $35 month for a 10 year old unit that doesn't even work anymore. We have cancelled over 6 years ago. I just got a bill today. In over 18 months I haven't received a single bill. I didn't even realize they were using an old credit card and continuing to bill us monthly. Stay far away. Looking at other reviews now. I see this is common practice.

Hello, there. I am from Lubbock, Texas. We joined Brinks home security in March 2019. APRIL 17TH 2019, BRINKS CHARGED US 2 TIMES. MAY 17TH 2019, BRINKS CHARGES US 3 TIMES. JUNE 18TH 2019, BRINKS CHARGED US 3 TIMES. *** Please see attached our bank transaction history for proof. *** We contacted Brinks so many times over this issue, but no help! We contacted our local Brinks guy, his name is Rob, he just get away by providing customer service number which I already have from Google, after that he never answered our call!\

We were with Monitronics, Brinks took over. Our system was outdated, so we were told we needed to upgrade so that the video and doorbell would work correctly, so we did. Salesperson told me about the cost and I agreed, if the payments could be broken down into monthly payments with the monthly service bill. Sales representative said that should not be a problem. So, we proceeded. Now Brinks want the entire amount of the equipment paid upfront after they told us the purchase would be broken down with our monthly service fee.

I wished I reviewed Lou and the Brinks guys before I purchased. More than likely they will make my credit bad. They promised to buy me out and sent me $47 on a $500 bill. Now don't answer calls. It's the Downey California location. I should have stayed with Protect America and followed my first mind.

So far, Brinks has been okay. But sometimes there’s something wrong, so the alarm just ring several days. And I went to set up some tech to come and take a look. But when I made a call, the rep said to give a callback to check it out before the tech come out. There was an instance they called for me when the alarm rang at my store, and it was a positive experience.

I bought a Brinks security system in 2014 or so, and had a fine experience with them until I tried to cancel service. At first, I tried chatting with them inside my online account, and after telling the person I was cancelling, I had to go through several minutes of her trying to convince me to stay. I told her I had already installed a system from a competitor, and that I was not changing my mind... sorry. Then she said I had to call their 800 number to cancel. Why didn't she tell me that in the first place?

If you want to opt out of their monitoring service, be prepared for a hard sell on the phone and that they will ONLY LET YOU OUT IF YOU AGREE TO PAY AT LEAST ONE MONTH EXTRA EVEN THOUGH THERE IS NO CONTRACT!!! Brinks bought the company I signed with for home security. The first year was ok--it was a self-install system with outside monitoring that wound up costing more than expected--and I was contractually obligated to keep them for a year which we did. After that first year, nearly every sensor became problematic. It took hours to replace the batteries and that didn't actually resolve all the problems.

Brinks did everything as requested. It’s all perfect. I’d buy it again. I’d recommend it to anybody who wants to know about it.

I have no need for this service anymore and when I called to cancel, they wanted the remainder of the fee upfront in order to cancel. Absurd policy, especially if I was dealing with personal financial issues, and still am. Even cell phone companies have better cancellation policies that are reasonable. I will never use a security system or service again, especially not with Brinks. They also bought out the company I purchased from initially and I didn't want Brinks. I had no choice in the matter.

We moved to a new area that we weren't real familiar with and just felt like we would feel a little more secure if we had a security system. Brinks had an option where we could just buy the equipment that we wanted and then go month to month. We didn't have to sign a three-year contract. They were also working with the Google Nest stuff, which we've been discussing working on starting home automation a little bit, and that was a good way to start that.

My friend told me about the offer that Brinks had, which was lower than what I was paying for ADT at the time and I reached out to Brinks. I called ADT to cancel out and they not only knocked it, but they also undercut Brinks by a couple of dollars as well and I ended up staying with them. Everything was pleasant with my inquiry with them.

So far, my experience with Brinks has been good. Everything looked good after I looked at Brinks, so I didn’t really search around too much after that. I had one false alarm and I talked to somebody at Brinks. They were decent and I had no problems with them. The guys who came out were here quick, too. They tried and did their perimeter check, and they called me as soon as something was set off. Everything was responsive when it happened.

When my wife and I bought our first home in 2017, soon after we had break-in that scared us into investing into Brinks Homes Security. We had signed onto a contract that we misunderstood. We believed that a cancellation fee was all that we needed to pay exit contract. After getting situated into our home, I installed my own security cameras that I purchase from Costco. My security system help me stop two more attempted burglaries, before Brinks motion detectors and other sensors could. I realized that my own security system was better than Brinks. I decided to cancel the service, but apparently the cancellation fee was paying off the remaining three years of service. I stopped using their service after six months, so I had to pay over $1,500 for a service I never used.

This company likes to scam and take advantage of the elderly. My mom signed up to which she was told there was no contract. Fast forward 2 years, and sells her house. Calls to cancel as the new buyers don't want it. They say she's in a 5 year contract. She asks for them to send the contract by email. After she calls 6 different times, it never arrives. I called in with her and got a little rude and it finally appeared. She did agree to it. Ok fine, she admitted she should have read it better. So we read on in the contract and it specifically states if she agrees to a 5 year contract, they cannot and will not change her price for those 5 years.

Other companies would try to upsell me but Brinks just gave me what I needed then pretty much set me up the way that it was. The representatives were very helpful and they chose what was good for my needs. Brinks also didn't give me a contract and they made it plain and simple for me. They're good with their customer service. The experience was nice and smooth for me and that’s why I decided to go with them.

Customer service is awful! Try calling them for tech support and see how long you have to wait before you sign the contract! I have spent over 2 hours waiting for assistance! Then the rep has a bad attitude! They also lied about having back-up batteries when the power is out. My house was left unarmed and their response was "oh well the battery back-up must of died". When I asked how long do they last, the response was "we don't know". This means at any time the power goes your house isn't protected. Waste of money.

I called Brinks but they never called me back. It was slow to go at first. I called them back and told them that nobody was responding and that they were supposed to meet me last week. They jumped right on it and they immediately started to contact and the guy came right out. The person that did the install should've had a little bit more knowledge. He was a good guy, but I did over half of the install myself. He never done one of these before. It was his first time and he wasn't very knowledgeable. I looked it over and I kinda showed him how to do most of it.

The reason I got a Brinks security system was because I started working some nights and it's to make my wife feel better being alone at home at night. My parents had the same security system and that's what we went with. Everybody answered all the questions we had. They pretty much knew what they were talking about and we got exactly what they said we would get. The installation was also simple. I did it myself and it didn't take 15 minutes. I had to go by the instructions just to make sure I was doing it right and they were simple. Brinks also showed me how the system would work and they went over everything over the phone with me. Everything was pretty self-explanatory and simple to use. I used the smartphone feature today to turn it on when I was leaving. Then in terms of cost in relation to the quality, everything is great as well.

Brinks had a partnership with Nest from Google and I was interested in hearing their product. I called Brinks and they were very nice. It didn’t take long to reach a human so that was nice and they seemed eager to help. In general, it was a pleasant and easy experience. As far as the equipment, I believe that you can add additional things onto the package. It seemed like if I required anything, I could have told the Brinks salesman and they would have included it. So I got everything that I needed. You can also just buy it directly from Nest itself since they all communicate together.

We moved into a new house and it had an ancient Brinks system attached to the wall. I wanted to upgrade that and I've just always heard nothing but good things about Brinks so I decided if ain't broke, don't fix it. So I reached out and that experience was very simple. I went first to the website and found the Nest option for home security then I called up Brinks to discuss that specifically with them. They walked me through how simple it is and how easily it is set up by the homeowner himself or herself. So I made the decision right at that moment. In three days, a box came with the system. It was very quick. It took me about an hour to set it up and then I connected directly back with Brinks via email to activate. It was ridiculously streamlined.

We had a home that we felt needed some additional security. We selected Brinks because they had a month-to-month plan. We knew we didn't need it long term. When I called the rep, I asked him a whole bunch of questions, and he gave me some great responses and answered all of my questions. I told him I needed to get back with him after I had done a little bit more research. He gave me a phone number I could text and he responded both times I texted him. It was a great experience that way. He was very, very good.

My boyfriend and I just bought this house three years ago. We had Protect America but weren’t crazy about it. It was just to have some type of security. Protect America was not bad and they were pretty good about calling us in case the alarm went off. But I feel Brinks is more of a well-known and reputable company. It is just more of a name that you hear and people are more familiar with. It’s something that you feel more comfortable with knowing. We switched and have been with Brinks for two months now. So far, so good. We like it.

In March we had to relocate for a new job. I called Brinks to cancel the service but was informed I had to pay the remaining 17 months of my contract. As I didn't want to take a huge hit at that time I elected to relocate Brinks service as well. The service was relocated. Ok, not happy but we'll live with the remainder of the contract. Friday 5/31/2019 I received a letter saying "We appreciate your continued trust. As we discussed, the contract length of your Alarm Monitoring Agreement was extended by 12 month(s). Please find the terms of your new agreement outlined below." I never agreed to any contract extension and the customer rep. refused to do anything based on the "notes" she had. Either the first customer service rep made a mistake or lied and Brinks refused to do anything about it.

The home that we bought already had equipment and Brinks wanted to service it so I just went with them. I then called to add some equipment and they mailed all of them to me. When the installer came out, we found that Brinks mailed two doorbell cameras instead of the actual camera. It was already messed up there. I was then told that they were sending me a shipping label to send the doorbell camera back but I never received that. I still have the extra doorbell camera.

We had ADT in our house but when we moved to a new home, we switched to Brinks. Brinks has pretty much been a do-it-yourself system. Other than the initial gentleman that helped me put the system together over the phone, there really hasn’t been a whole lot of “service” taking place. I put the system and it was pretty easy. The instructions were good enough. There were a couple of previous Brinks sensors which looked identical to the ones that I had purchased that I would've liked to add but that didn’t happen. I wasn’t able to figure out how to get that to happen with some phone help. But that was not a big deal. They had an extra smoke alarm and an extra motion sensor.

Updated on 09/23/2019: So, after getting the runaround for months with this company and mind you my SkyBell HAS NOT worked since June. I was told today that we would have to pay them $80 an hour to send a technician out to fix THEIR product. This is beyond outrageous! So at this point we're going to see what we can do legally about this.

I called the customer service department to find out why my bill had gone up from the 49.99 I had been paying when they were know as Monitronics. The lady told me that since I have been with them almost 5 years that she could put my bill back down from 59.00 to 49.99. I stressed the fact that I did not wish to extend my contract whatsoever and she assured me that I would not have my account extended. So what happened? Today I get a letter in the mail that my contract was extended by one month. I am furious and I hate this company- they lie and rip you off. I called again tonight and I was told I would have to call back on Monday to talk with someone that could answer why my contract was extended. I cannot wait to get rid of this company. Be aware before you sign any contract with this company.

The house was already prewired with Brinks and their rep was helpful in getting it over into my name. Their technicians had to come out a couple of times and they installed cameras. It’s a pretty large home, so they did a pretty difficult amount of installation. There was an internal miscommunication between them and their dispatcher. But it didn't affect me and they did a very good job. Everything works fine. It’s the first time that I've had a lot of cameras in my home. I'm a 30-year-old retired marine and I got the security system so that no one would want to break into my house.

I been with Moni for long time, had few account for home and businesses, never had issue when moved. When they changed their name to Brinks it became horrible experience, they don't think about customer any more. All they think is how to scam you, to squeeze more money out of you. First when I moved they didn't send a tech to get my old equipment or even told me that I need my old equipment to be moved. As I moved with Moni and they just came and installed new equipment, so I thought it probably same, but with this company they made me pay over $400 for new equipment. So I ate that and thought I give them a try.

It had been a couple of years ago that I got Brinks at the house and when I got that done, it was great. But this time, when I got it done at the church, they sent the system in the mail and I installed it myself. That was easy though. It took maybe 30 minutes. Brinks was also cheaper and it covered every window and door. That's why I chose them. The Brinks representatives have also been very professional and I've also always had a positive interaction with them.

I liked the reviews that I read on Brinks Home Security and everything was easy and seamless to get the deal. The reps were super informative. I had a technician come out for the installation and I am glad I did that or I would not have installed it properly. He was great and went above and beyond everything that I would have had a normal guy do. He took my old system down and helped me, which was more than he needed to do. It was very nice. I like the features of the system a lot and they are super easy to use. It’s different than most systems. The smartphone features are just as easy as having it on the dashboard. You can do it from anywhere. Overall, the quality is good and I haven’t had any issues with anything. Nothing is falling off as far as sensors go. The price was great and based on what I pay monthly, I have no complaints about any of it.

My 80-year-old mother-in-law signed up with the Brinks service. After a few short years she told the company that she was relocating...selling her house and moving to a new one. Brinks scheduled a technician to come out to her old house to remove the equipment. Technician never arrived. Brinks scheduled a technician to come out to her new house to install the equipment. Technician never arrived. Brinks continued to charge her (actually over-charge her, to be precise, as per the contract and review of the bills) for services not provided. After a few months of this nonsense we put a stop to the auto-payments.

I purchased a house with Brinks for home security and then the guy was telling me about the doorbells that I could put in with the cameras and how good that would be. I got that and it became a nightmare for me. I started dreading having it after a while. But eventually, I had to send them back because they didn’t work for me. I'm a veteran, so I got glaucoma, so I can't see a lot of that stuff too. So, it became very nerve-wracking for me. I regret choosing it.

I started my service originally with Monitronics who by the way I never had any issues with. I am no longer in contract and have not been for about 3 years now. I decided to go with another company to consolidate my bills and when I called to cancel on a Saturday, the office that takes care of this was closed. The operator told me to call back on Tuesday (as Monday was a Holiday). I called back on Tuesday 9 am and was told there was a 30 day cancellation policy and that 2 forms would be sent to me via email in 48 hours. After the forms are signed, then that would start the 30 day cancellation period. This is ridiculous!

They offer nice extras like cameras, garage door openers and locks you can open from your phone app that is great! But for some reason our garage door stopped working on the app. I called and talked to the person that could hardly speak English and was told to delete app. Re/install and it would reset. Nope, that didn’t work!

I had ADT since 1990 and I didn’t have any complaints with ADT other than their price kept going up. I thought it was too much. I was looking for another system and I wanted to go wireless as well. I was told by a neighbor about Brinks. It was a very positive, can-do attitude with their rep and the guy who came out to install was very professional. He knew what he was doing, gave me good advice, and set it up very well. But he didn’t install my doorbell camera. So, the only thing I have is the doors and motion detector. And I’m paying extra for an extra camera when I have no cameras installed. One of the main features I was looking for with the system was video and I don't have it. But the installer made those notes. I have this copy of what he sent them and he mentioned that the cameras could not be used.

I have a new business and I decided to go with Brinks to secure it. When I called the other companies, I didn’t really like their service when they sent someone out here to look at the building. They were a little bit rude and obnoxious. I just told them to walk away. With Brinks, their reps knew the deep end in selecting what I needed for the business. Someone then came and installed the system. They were very professional and courteous. Also, the cost was pretty fair with what they had out there in the market. I have a simple and easy system. I wasn’t looking for anything specifically but it’s working like it’s supposed to. Brinks also has a nice smartphone feature to let you know when something is occurring. That's a pretty helpful feature. So far, so good. I’d recommend Brinks.

I was sold a Nest Security System by Brinks. I asked questions when I was ordering it to later find out that the information that I was given was incorrect when the technician came to install. I spent over 3 hours on the phone after multiple phone calls to and from Brinks. I was transferred so many times that I lost count, each time being told that the department where I was transferred couldn’t help me. I opted to return the equipment and cancel my contract until I could do some more research. I have been told twice that I would be receiving an email with a return shipping label and further instructions. After 24 hours, no email has been received and now I have to try to get in touch with someone there who knows what is going on. I have never experienced this much chaos when calling any company so I am not looking forward to having to make another call. I would not use Brinks or recommend it to anyone else based on the customer service I have received.

My wife signed with Monitronics at our old house a few years back in 2015. When calling to cancel our contract after moving, we found out that we still somehow had another 3 years on our contract, although originally our signed copy with Monitronics shows our service until 2020. After asking Brinks to provide proof that we signed until 2022, I never received any proof from them - only another bill - nor have they offered any kind of compensation or transfer of service after our move. In addition, while we were at our old house, after Monitronics was taken over by Brinks, not once did we have a rep stop by our house in person to check on our system or any type of follow up call.

We had some issues setting our Brinks system up at a home that we're only living in half the year. One of the sensors wasn’t working properly. They acted very promptly and tried several things to make it work. It turned out to be a defective sensor but they were very quick to send out a new part. Additionally, the people that we talked with while we were setting up the system were all very helpful, and they were willing to spend as much time as it took to get the system running and have us feel comfortable with it. My brother installed most of the system but then we ran into that problem.

This is the worst company out there. I initially signed up with Monitronics. They were good. Then Brinks came along and took over. I recently sold my house. My contract was almost over so I called them to schedule the move of service. They said I had to renew my contract another 3 years. Plus they charged me $125 for the tech to come out and install a front and a back door. Since I moved to an apartment. I have called since to see what I can do about this extended contract. So today they told me I had to call within the first 30 days. I told them I have been calling but no one offers me the correct information. After so much runaround I've decided to file a lawsuit against them. They are terrible. Stay away from them.

Absolutely dysfunctional. Ever since Brinks took over Monotonic price went up, service not so much. Tried to cancel service. Took too long. Sent to another person. Hurry up. Wait. Hung up. Tried again. Finally not. I'm waiting for a cancellation email to finalize. Snail mail or just bad service. It will be a relief.

I've had my home security system since 2010 when it was Guardian, at some point Brinks took over. I've never once called, contacted or spoken to anyone at Brinks and decided to call and I suddenly I have a 5 year contract with them they are saying I signed. I could tell by the lack of professionalism and knowledge from the phone call to them that this was very fishy. I NEVER signed or agreed to any contract. I've paid them every month with autopay and now this. I am going to fight this to the end. I feel robbed.

I've had all positive interactions with Brinks' reps. They walked us through our options and my husband got everything set up. He did the self-installation and we've been happy with the system thus far. We use it a lot and we've found that the cost and quality are in line with the other options we looked at.

I have Brinks at work and I never had a problem with the alarm system. The system has been in there for seven years now. It's a good system and I decided to put it over in the house as well. It's been there going two months now. When it went off by accident, I disarmed it fast and there were no phone calls from Brinks. With the system in place, I feel secure whenever I'm out and at home.

Paid $60 a month for complete coverage however when I experienced an events the services failed every time. I had a fire alarm scare that my security system did not notify anyone only to find out the fire Alarm monitor they installed was faulty and did not work! I had someone banging on my door and shining flashlights in my windows at night and my cameras didn’t capture ANY of it and to make it worse they wouldn’t even connect so I couldn’t even see who they were to describe them to the police. Called to complain and they told me I would have pay to have someone come out to troubleshoot the problem or sign another 2 year contract to waive the fee and get one out of my 3 cameras replaced?! Refused to let me out of my contract that only has 5 months left without paying hundreds of dollars despite the fact that half of my equipment is working.

Updated on 05/21/2019: I have written several reviews on multiple websites regarding Brinks and their tech support and customer service. Saying they are extremely poor does not begin to tell the severity of their incompetence and lack of integrity. I did get a few responses from Brinks, but it is far too little too late. The system is fixed now, no thanks to Brinks. It cost me $400 which Brinks has declined to reimburse me for even though it was clearly their fault.

I have a cabin that is pretty secluded in the woods and it was broken into. So, I needed a security system. I don't have Wi-Fi out there, so I had to do it on a cellular signal. And Brinks had the best system for what I needed. I've talked to a few folks over there while I was setting up my security system. It is one of those things where if there is a break in, the alarm will let me know when it happened. But it is not gonna catch anything because it is so far out there that they could clear out the entire house by the time the police got out there. So, I'm not really gonna catch anybody in the act, but it will at least let me know that it was broken into. Everything has been going pretty well so far. I'd recommend Brinks to friends.

I signed a contract with Monitronics in 2012 which expired in 2017. So I was on month to month. However, June 2018 it changed to Brinks. I tried to cancel in June 2018. The person at Brinks told me it would be good to put on hold for 6 months. Brinks would call me to see if I wanted their service at my new house. I told them to call on my cell phone not landline. Brinks called me November 10, 2018 about alarm going off. I informed them I did not live there. They told me to call on Monday. I did call. Was on hold. Got off the phone. I did not call back. They told me I was suppose to call and continue or cancel my service contract. I do not have a contract that is valid with Brinks. Brinks being electronically taking $40.13 from my checking account. I never got an email telling me they were doing this until late April 2019.

I initially signed up with NorthStar. The sales guy was very nice, we had just purchased the home and he was a door to door person. Everything was going fine, no rate changes, no equipment issues. Then I received a mailer stating that they were purchased by Monitronics. Nothing changed, I was able to continue using my system, mobile app, etc. Once Monitronics turned into Brinks, I have been very unhappy.

I was a customer with Monitronics before they were bought up by Brinks. Monitronics had great customer service and after work hours when I needed to call. Everything seemed fine with Brinks after they took over except that I cannot cancel my account. It is so frustrating. I moved out over a month ago and still haven't been able to cancel my services. They are supposed to send an email to you once you tell them you want to cancel and you have to go through some DocuSign procedures. Well, I never got that email, even after the 48 hours, even after calling back 3 more times.

They will waste as much of your time as possible to try and deter you from canceling. This includes aggressive tactics and few times transferring me to either the wrong department or just hanging up on me. After 1 hour and 42 minutes I was finally told they would send me an email within 2 days and service can be canceled after 30 days. Not sure they will even show up. This company has obviously taken the hurdles to cancel and raised them too high. I get it, you have to try to redirect the customer but they will end up with a class action lawsuit or action from the Attorney General. That is where I'm going to complain since I haven't had much luck finding a place to leave a bad review, they have blocked most of those. Stay FAR AWAY, this industry is changing overnight with cheaper better technology companies and Brinks is getting dirty trying to hold on. Disappointed Customer. Marcus

We had an issue with our other security system before we could go through with Brinks, and Mackenzie would check up on me. She wasn’t pushy at all. She would just call and check in. She really helped me get things rolling once we got everything situated. We did the installation ourselves and it was pretty simple to work with the equipment. The response time with Brinks is amazing compared to what we had. We’re very impressed with that, so I would definitely say that we feel safer.

In 2001 we inherited a large amount of 1800s antique furniture and glass. We decided we should get a security system so we contacted ADT here in Denver 2002. Seems every 30 months or so someone would knock on the door to do an upgrade on the system. When they leave we now have a new company provider. We certainly thought this was weird and didn't understand why this was the way they do business. This would be the story over and over and over but I just sat there blindly and followed along time after time. We thought we should have a security system. When we retired we knew we would be gone for weeks at a time so keeping the system seemed a no brainer.

We had Brinks Home service at two houses. Last fall, we decided to stop monitoring one of the houses. I called their customer service and then I filled out a form requesting to remove one house from the account. The charges continued. I made another call and filled out another form. No result. They still continue charging me for both house. I've called them again and again. No reaction. Any advice? What should I do? By the way, the service is terrible. False alarms all the time. It's hard to reach them. Both technical service and customer service do not work on the weekends. Is this company a scam? I do not know, though, how to get rid of them.

My neighbors had Brinks in their storage building and I ended up getting it for mine as well since my provider at home wouldn’t do the storage building without any WiFi or a landline. Brinks sent us the system through the mail and then we put it up ourselves, which was easy. I’ve got sensors and the motion sensors, and everything’s working well. I like it. We arm and disarm it using its smartphone feature, and it’s also very convenient and accessible especially for my dad who’s a little older.

Signed a contract with a door to door salesman in Oct of 2015. I was told the fee was a flat 59.99 per month but the contract's fine print allows the price to be raised at any time to any amount they choose. I moved in June of 2018. I was given the runaround and told to call different numbers for moving services. I removed the whole alarm myself from my old house because I didn't know what to do and didn't want to get charged for it and it's been sitting in a drawer at my new house since.

The people at Brinks got back to me very quickly. When I had questions, they'd call back very quickly. Someone was always there to answer the phone and was very helpful when they did. When I did the installation, we had to move things around and make spacers for it because we have a different sized door jamb than the normal one. And that would be something that should be included in the kit. It did have a mount, but it wasn't a tall enough mount for our size of door jamb. But the directions were pretty clear and straightforward.

Brinks worked with Nest, so I called them and they helped me size out a system, and I ordered it. I did all the installation myself and I just need to reposition something because it keeps picking up my dog and setting off the system. The system has very good quality, but Brinks could include the ability to have an alarm set at a time, and deactivate at a time that you can set on like a timer.

I was using a local provider, Monitronics, and then Brinks bought them. I have four systems. With the interface that was bought from Monitronics, the touchscreen usually needs maintenance but I don't think Brink's technical customer service is the most effective. On the other hand, they offer a simple product. I think the Nest Secure that I used on the new property was the most user-friendly. You really don't need a lot of sensors for windows and doors. You really just need the motion. But if you buy a bunch of motion sensors in specific locations like the hallways, the living room and stuff like that, where an intruder would have to pass, it's more cost effective to get the Nest Secure.

Problems with my alarm numerous times in the past 6 months. Replaced battery twice. Little support. Foreign language support. Requested technician for a service call on Saturday (my only day off). Was told they do not provide service on Saturday. Called on Sunday to resolve panel problems and message was they are closed on Sunday. I want an alarm company to be available 24/7, don't you? Cancelling service and will change companies that can do the job.

Had live watch. Got bought out by Brinks. Canceled after deciding to move. Was on one phone trying to cancel for 45 minutes. Picked up a second phone. Was on hold for thirty five minutes. Finally got to talk to someone on the second call phone. Told them. I was moving. Wanted to cancel. Asked them if they wanted the equipment back. They said no. They kept billing my credit card. I put a stop to that. Now they call me 6 times a day wanting two more months payments. They told me I didn’t cancel properly and I didn’t have my proper paperwork. I’ve talked to several people. They always put me on hold. I told them I want a copy of all my recorded conversations for my harassment suit. I think six phone calls a day is harassment, sometimes they hang up on me. Why do they do this?

We’ve been to a new home and decided I needed a home security system. The customer service reps at Brinks Home Security were great, but the sales reps were a little confusing based on the packages and how everything was packaged up. I had some difficulty connecting the translator to my existing home system, so I ended up reordering all the sensors. The pricing was also a little confusing because it was one price initially, then it was another. And in processing my return, I had to send a couple of things back, but that could probably use a bit of an improvement seeing with the timing. The associate got a FedEx label and gave me the detail. There were multiple FedEx labels aligning which one goes to what products. Other than that, my experience was great. Everything got taken care of, eventually. I had multiple calls from the sales to make sure I got the right product at the right price.

My grandmother originally signed up for Moni back in 2015 I believe. She was under the impression that it was a 3 year contract, looks like it was a 5 year contract. When she has called to ask questions she was treated HORRIBLY, told that she was being demanding and to calm down. My grandmother has been a businesswoman for over 60 years and never talks rudely to ANYONE but felt very dismissed when she asked about cancellation policies.

My most recent issue was trying to get outdoor security cameras reconnected to my wireless network. I followed the instructions, but the process failed. I ultimately called customer service. The first agent had me repeat the process multiple times. This involved climbing up and down ladders around my house while on the phone. Ultimately, I was put on hold for nearly 20 minutes before being kicked back into the call queue and have a new agent take the call and wanting to start the process all over again. I was again put on hold. I sat on hold for over 40 minutes. The call was then disconnected.

The Brinks salesperson was nice and the people that I talked to in support, before I purchased, were informative and cordial. They knew what they were talking about and they convinced me. I went with Brinks because of the system’s ease of installation and how easy it is to add the different components and take them away if I need to. We're using a Nest system and it is very self-explanatory, I can't make a mistake. We've not had a false alarm yet too.

The house that we moved into had Brinks Home Security. We stayed with Brinks as their equipment looked better and it was a lot quite better than Frontpoint which we had before. I also like their equipment and the touchscreen panel. The quality of their system is good and it is easy to use. I use the smartphone features too. It is kinda cool that I can look at the cameras and talk to my family while I'm at work. When I spoke with the customer service rep, she walked me through the setting up of the panel and switching everything out. It was simple to switch it into our name. And the rep was really patient with me because I was a bit frustrated. I couldn't figure something out. She stayed professional the whole time. Since having Brinks in my home, I know we are safe and it is convenient.

I just signed up for the service 2 days ago! I repeat 2 DAYS ago! The cameras are not working. I asked them if I can get out of the contract if I need to and they said I'd have to pay what was owed on the remaining 36 months. I gave a scenario of financial hardship etc... and they said it does not matter... RIP OFF! Do NOT sign a contract that you cannot terminate with just cause. This speaks volumes about whether or not a company care at all about the customers. I am not happy at all!

I have had Monitronics then Brinks since 2013. I just sold my home and will be moving to the woods, building a retirement home totally off grid. We have no electricity at all. Called to cancel Brinks and was told we couldn’t unless we pay 32 months at 42.87. We were told I verbally agreed to an extension on our contract in 2018 and it’s binding. I would keep them if I was able to use the service but I can’t. Customer service was very rude when I explained I did not remember the verbal and asked for a transcript of the conversation. I was told the Brinks home office is in Texas and their verbal agreements are binding and it doesn’t matter that I live in Nevada. Worst experience and I was going to recommend them to my home buyer. Not now. This has been a nightmare with threats made to my husband about paying up.

I've been with this company for about a year or so. We have had multiple issues with 1 window sensor. The last person we spoke with said we had to buy a new one for 30.00. If the equipment was old or if we damaged it I would understand the need for buying a upgraded new one. But to simply replace it? Your product is less than 2 years old and keeps failing. I spend 45.00 a month for your service. That is unacceptable to me. We didn't damage the sensor. It should be up to you Brinks to make this right and send us a new sensor. Did I mention that the call was dropped when I asked why I would be charged for a replacement that we did not damage? I will switch back to ADT as soon as possible.

One of my friends has Brinks Home Security and he recommended them. The representatives from Brinks are very good and professional and I didn’t have problems with them. The customer service rep handled my situation very well. My experience during the installation was also really good. The system I have is the one that you put yourself. It was easy to install and it was mostly on the app. I just followed the steps. The features that are offered in the system and the quality of the Brinks equipment, and the overall functionality and performance of the system are all good also. Having the system in my store gives me a sense of security.

As new homeowners, we got a lot of solicitors, one of which was Moni Home Security (which has since fallen under Brinks Home Security). It was NEVER EVER EVER discussed with us that we were signing up for a 5-year contract. EVER. We weren't even given any paperwork regarding a "contract" and as first-time homeowners, we weren't even aware that these types of arrangements were contract based. Now we are moving and we went to cancel the service and were told that we would have to pay the remaining 44 months on our contract. What??? We didn't even know we had a contract! We are livid! The salesman took advantage of us and now we are left paying the price. Not to mention, their equipment fails regularly.

I purchased a home security system for our business. It is in my office and I just wanted to monitor. I used ADT before, but Brinks Home Security is plug and play, which I like. The customer service at Brinks was much better and the interaction with the sales rep, Brandon, that we originally dealt with was fantastic and informative. We did a couple of calls and I was happy. I like the features offered in our system. It’s got motion, the key fobs are great, and the panel is good. I could put it in any room. Meanwhile, ADT was affixed to the wall.