Brinks Home Security™ Reviews

I originally got my alarm system through Monitronics in 2011 and then, they changed to another one, and then to Brinks. When it was Monitronics, in a matter of seconds, I would get a call right away when I took too long to disarm my home sometimes. They would ask if everything was okay and let me know that they got a signal. However, with Brinks, there were a couple of times when my alarm has gone off and I didn’t get a call saying they’re getting a signal and that I might wanna check it out. I contacted the customer service team and they said it takes some time to register. I told them that it takes a minute or two to have anybody walk in the house and walk out with whatever they want.

I got a problem with my sensor on the inside. I talked to a Brinks rep and he was good. Their people came to our home and made sure I understood the new features of the device. It's a whole lot better than what it was. I kinda like the camera that you know what's going on.

I was originally with Monitronics and they switched to Brinks. The quality of service has been excellent so far as well as the technician who was sent out for the annual home inspection.

I live in an association where the alarm through Protection One is included. But when I bought the house, I saw that the system was completely outdated. So, I started researching online for different alarm companies and I had something to Monitronics at the time. They offered a deal where they came in and they installed the upgraded, brand new system.

We've had some little issues here and there, but they seem to have it dialed-in now. When we bought the house, it was already there and it needed to be upgraded and some things needed to be done. They used to be all hardwired and the tech had to do some things where they didn't hardwire it. They had problems there. But pretty much it has been trouble-free. They came out and they took care of what needed to be taken care of. They upgraded a couple of things. So, it's all worked out really good.

I had ADT before and it was not so good. I saw Brinks through an ad and I’ve been with them for four years. I love the security. My system works good and they did an update. The contractors were very good and outspoken. I asked questions and they answered them. The quality of the equipment is good too and I’m just waiting on the cameras. They were supposed to schedule an appointment for them to do it and I’ve called twice but no one has gotten in contact back with me yet.

The system is very effective. I feel very secure with it. Everything has been checked out and everything works like it’s supposed to. Their customer service team is very knowledgeable and helpful. They are a very reliable company.

I started with Moni when I moved into this house, which was around January of 2017. I got a letter one day stating that Moni was now going to be Brinks and I just stayed with it. Their guy was here a week or so ago to upgrade my system to the 5G network. He was excellent and very professional. I was very impressed. He was very courteous and nice. With Brinks, security has been pretty much seamless.

I’ve had some issues with the service from Brinks. Every time I have an issue with the equipment, I get the runaround. Everybody’s time is valuable but I have to sit down and wait for 45 minutes for three times to get a solution. I don’t have service just at my home. I also have service at my office and at a warehouse. When I have the opportunity to change, unless this is made right, I’m gonna change.

When we bought this house, the previous owner already had a contract with Monitronics, and I took it over. We've been protected by Brinks for five years. When I’ve talked to the customer service team, I've never had a problem. I like everything the way it is. The system is really good. With Brinks, I feel safe and I've always felt protected. They've got good customer service, too.

I was robbed just before I got Brinks and I now live alone. So, Brinks gives me that little bit of security. It’s got a medical alert and I’ve used that for a while. I’m not using it right now, but I used it when I felt like I needed it. So, that was good to have. I was in Arizona and Brinks told me my battery was going dead. The next thing I knew, I was notified that my front door where the battery was at was being tampered with. That was my grandson. So, I talked to this guy and he was very nice and even gave me his name. He said he could shut that off for me because to replace the battery, I’ve got to come to Boise which is 50 miles away. I couldn’t get it and then, I’ve just been home and been in the hospital, so I haven’t been able to get it taken care of.

DO NOT use Brinks! They have hidden cancellation policies. I sold my house and they charged me almost $700 dollars to cancel my account. I had 17 month contract extension they never told me about and when I sold my house they charged me $700! They are predatory! I would NOT use Brinks, beware!

I bought security form Moni and never had a problem with that company. Since Brinks bought the company, I generally have a frustrating experience anytime I have to deal with them. Interesting Fact: Moni claimed to be ranked #1 in customer satisfaction by J.D Power. It's interesting that Brinks also claims to be ranked #1 by J.D. Power.

We just added the doorbell and I like that. It's the video with the doorbell and I could see outside the house now.

Brinks' reps have been great every time I get them on the phone. They’re very attentive, get right to business, and fix whatever the issue is. I had an issue with the product that they shipped me. They shipped me three bad doorbell cameras and I had to fix it myself. It happened around a time when the manufacturer was changing their plant over to Mexico. There was a shortage here in the US and they had no answer as to when I would get a good one. Since I knew a little bit about electronics, I opened it up and fixed it myself. Also, I feel like the monitoring price is fairly high compared to a lot of the competitors. Other than that, they do really well. I appreciate them.

My neighbor told me about Brinks and then we told the neighbor across the street. We all had ADT and then we switched to Monitronics and then to Brinks. I'm satisfied having Brinks and I sleep better at night. When something came up with my smoke detectors, I went on to Brink's Facebook page and the rep's regular page. The rep was great and everything went very well.

I was with another security provider for 9 years, but Brinks bought them out and I stayed with them. Their team called me twice yesterday. I accidentally put my keys in the washing machine, and when I got them out, they were telling me the battery was bad in the key fob. So, I opened it up and looked at it. It was all dry, but when I was putting it back together, the emergency button started coming on. They called me wanting to know if everything was okay, and I said, "Yeah." I went ahead and took the battery out, and I needed to go to Batteries Plus and had them put a new one in it. But, that did not work.

Back in 2008, a Monitronics representative knocked on our door. We signed up for service that night and regretted it almost immediately. The equipment never worked properly, billing was a nightmare. We requested to cancel the account due to all of the issues and were told we needed to send a letter. So we did. I never heard anything back so I called and spoke to a representative. I was told everything was settled and the account was cancelled.

I had an ADT system before and I had stopped their service 'cause it was a little expensive. I switched to Brinks and everyone was very nice on the phone. However, the guy that put my system in really didn’t know a lot about the system. He just told me, “Go to the website, go to the website, go to the website.” I asked him questions about profiles and things of that nature, but he wasn’t very informative. Technicians that come out to install the systems should be able to answer basic questions about functionality of the system. I phoned in little questions and they said, “Oh, just look on the website for something. That needs to be programmed.” And I’m like, “Okay.” Other than that, the system is performing as it’s supposed to. And it’s a good cost for the quality.

The battery in the panel and in the image sensor in my living room are dying, and Brinks wanna charge me $150 to change two batteries. As soon as I can, I'm dropping Brinks.

I was installing a new system in my new place. I had wonderful interaction with the customer service team. The technician was amazing too. The system has been excellent. It's different from what I had at the house and I now have like the doorbell thing which I didn't have before. There's a little ring thing I can see and it came in handy this morning. I had somebody at my door that I did not want to see. They came unannounced. It could have been a very awkward situation. It was odd how everything kinda happened and I did not answer the door. So this thing rocks. I love it. The kids and I are gonna go over the alarm to make sure we don't continually set off the alarm.

We’ve had Brinks' system for a couple of years, but we’ve been with them for 15. I called to make a payment and the rep was excellent. Also, I've had no problems with the quality of the equipment.

I’m very dissatisfied right now. Everything’s not working. I have a chirp going on for three days. So I’m thinking about switching. I got Brinks in my Airbnb, but my password is messed up. My Brinks account is a mess. I gotta call three other accounts as well. The front door motion detector don’t work at the other place. The customer service team has been fine. But it takes too long for me to call and them to come out. The last time I did it, it was too long. If I call, I need somebody today.

My husband passed away five months ago and I live on 18 acres. I live alone now. So I made a decision to make sure that my house was secure. A friend of mine has Brinks and she recommended them. She said it was an easy system to install and she really liked the service. I called the 800 number and told them basically what I wanted and what I was looking for. They put together a package for me and they mailed it out. I had it within four days. Then I had my younger daughter come over and help me with the installation because I was having trouble trying to figure it out. But she got it all put in and everything was good.

I moved from one house to where I'm at now, and I didn't know they extended my warranty. Their warranty is too damn long. It's until 2022. I can't wait to get out of them. They are too expensive. Right now, I can't go to ADT or AT&T and cheaper and more better. I ordered a doorbell with a camera over two weeks now, and I have not received it, and I took out the warranty on it. The lady talked to me and talked me in it. I should tell them to take out the warranty that if anything should be wrong, they will come out and just charge me $50. I don't like Brinks. They can come and take the equipment to my house.

Brinks was good especially the last one where I talked to Veronica from the loyalty department. I like her. She helped me out. I was gonna cancel the service because my camera got stolen and they didn't try to do something about it, but Veronica stopped me from cancelling the service. I’ve been dealing with that stolen camera since December 2nd. They needed a police report. I sent the police report, and they said they needed a proof of purchase. I sent them what they all sent me, and they said that didn’t qualify. I was paying for the monitoring service and nobody was trying to give me my cameras back. Everybody knows that my camera got stolen. I dealt with five people, and nobody offered me what Veronica just offered me. Veronica did it without Arlo being on the phone. Now, a dude is coming out on Saturday.

We’ve had a security system since we’ve had a house. We have been a customer of Brinks for years and years. It’s good and the system features are fine. Lately, their customer reps have been awesome. The customer service person that I spoke with the last time that I called in was exceptional. She knew her job and she was fantastic. I was very impressed and because of her, we signed up with a three-year contract.

The tech from Brinks came to my home and replaced what look like a mobile phone in the system, checked all the batteries and all the door connections. He got everything taken care of. I'm happy and satisfied with Brinks.

I already moved to my new house and Called Brinks to cancel my alarm service on the old house. Called. Talked to Crystal on 2/11/20 at 4:20pm. She said that She will send out an the form for cancelled. Nothing happened, so I Called back. Talked Taylor on 2/12/20 at 12:33am and Taylor said the same thing. No form sent, so I Called again 2/24/20. Talked to Annashia at 9:22am and still no form as I type up this review. Each day gets delay, means that I have to pay $1.20 a day more.

When I first got MONI, I was told that if I was gonna ask about drop the rates on contract, I would be able to call and ask for a discount based on whatever current rates were at the time. I purchased some hardware and I paid for the hardware through my payments, so once that part was paid off, there’s no reason to have a higher payment. I called up Brinks and tried to negotiate with them a new rate. It wasn’t as good as I had thought because everything’s different now. It’s a different company and they basically gave me a new rate and a free camera. So their guy came out and installed the camera. He was great.

I've been with them for about eight years. They just did an upgrade some time last month. They came for service to check that everything was working properly. They changed the motherboard inside the box. The system is good. They're quick to respond and they have good assistance.

I had a couple of choices for a security company in our community. One of my doctors had a good friend who was working with Monitronics, and that was how I came accustomed to have them come to my home and put in the keypad for me. The installation went well the first time except that they missed a plug in a receptacle up in a wall. A second person who came and moved the keypad had done it properly. The last maintenance that I had done on it was a couple of weeks ago. I had a guy come out and do an upgrade from 3G to 4G on the pad, and he was excellent. All of them who came out had done quality work. We've also got the system set up on our iPhone, and Brinks seems to work well.

The Brinks reps were awesome. They were very thorough, nice and helpful. My parents also have Brinks and they like it. Mine is at our future house and it works great so far. It's awesome that I can run it from my phone over where I'm living currently. The installation went well too. The techs were on time and they did a good job.

Brinks claimed that it was more smart home-friendly but it turned out that it wasn’t compatible with certain items that I had because they had stopped servicing with Nest and the lock that I have. I’ve called them a couple of times and my interactions with their reps were fairly positive. They said sorry and that there had been a conversation between Brinks and Google. They basically explained it to me and I was just SOL in trying to get what I wanted out of it. It wasn’t anything that they controlled. For a time, I was contemplating switching over. Vivint had the compatibility that I wanted. I found that out after the fact. But I decided to stay with Brinks because I didn’t wanna deal with the headache of having techs on both sides come out and do everything. So I just sucked it up.

I signed up with Envision originally and Brinks bought them out. Their guy who came to our house recently was good.

We lost our home in the storm and when we moved into a new house, we went with, at the time, Monitronics, which turned into Brinks. We’ve been with Brinks since. We had one bad incident where they misinterpreted what they wanted to do and what we wanted to do, and they stopped monitoring our system in our home in Louisiana for about two weeks before we were ready. They could have made an effort to get that quicker rather than waiting another week before a tech had to come out. Other than that, everything’s been great. Their customer service was good. Their techs have been great.

My previous alarm company switched over to Brinks and I own the equipment now since I've had it for 13 years. My pricing is high but the experience has been great and I don't have any problems with it. When there was something wrong with the alarm panel, the technician who came out was great. He didn't have to replace the panel because it's an older model but he had to replace something within the panel itself. I got the doorbell and it's extremely sensitive. I don't like that very much and at night, when motion gets picked up such as when anybody walks by or a car drives by, it flashes the whole porch. It’s another feature I'm not fond of and I called Brinks. We tried to make it less sensitive but it’s not working. I looked online and it does seem like that's a complaint on that model.

Brinks is very professional, courteous, and patient with helping you deal with any issues that you might have. When our bill jumped up a little bit, I spoke with their customer service and they corrected it back to where it should be. Another time, our alarm system was malfunctioning. It had a maintenance notification beep that wouldn’t turn off. The rep was very nice and patient. They stayed with us and walked us through everything until we were able to fix the issue.

I was a customer of Monitronics then Brinks acquired them. I’ve been with them probably for seven or eight years. I got the system for my wife and it’s nice to know that if a door opens, I just feel a little more at ease. We updated the panel and it went really good with customer service. The panel was having intermittent cell coverage issues. There was a warning alarm saying it drops coverage, would go off at weird hours of the day but there really wasn’t an issue. It was an old panel and Brinks updated it. Stewart the technician was really professional and got it taken care of. He did great work. It’s been a really good experience with Brinks and I’d recommend them.

I had Monitronics before they were Brinks and I noticed the difference in the customer service people. Most of them were really good, but I had one that was totally hateful. I called because my back camera wasn’t working and I needed to get it fixed. The rep told me that I have to pay 160 bucks, and I told them no and that I’m on a warranty. But she said I was not. She got real hateful about it. She did not speak very good English and she basically told me she didn’t care and she wasn’t gonna do anything. So I hang up on her.

The customer service has been good. We've been protected with Brinks for two years now. We had equipment failure and they handled it fine.

Brinks is THE WORST I've ever seen. We tried to cancel our account in September but, they refused to do so until the end of the year (2019). We called every month to remind them we'd like it cancelled. They then billed us for January. We called and asked them to give our money back and they are refusing. We call and they either hang up or when they answer they simply tell us "Sorry, we can't help you." We've gone to their website 7 times and called them 13 to try and resolve this.

I am going to small claims court to sue Brinks Home Security™. First of all, they were my security system only because they bought out the place that I had my security with, which I had had no problem with for 10 years. One night back in January, our alarm system started sending off multiple false alarms because one of the glass breakers was sending out false alarms every few minutes. I called Brinks, and they said, “You tampered with the unit so we’ll send somebody out there to fix it, but it’s going to be charged.” I said, “I didn’t tamper with the unit. I need a ladder to even get to the unit.” And I’m 66 years old. This is not how I spend my time. And they said, “Your error says you tampered with the unit so we won’t come out and fix it unless we charge you.” I said, “You’re gonna come out and fix it, but I’m not gonna pay for it because I didn’t tamper with it.”

I was with another company from December 2015 and then, I got sold to Brinks, who picked up their job. I got a whole system put in and it went okay except there was an old sensor left on a basement window. About two or three days after I had the system installed, they called and told me that the basement window was open and asked me what they should do. I told them to call the police because I wasn’t home. The police came but they didn’t find the window open. So, that evening when I went to arm the system, I went downstairs and I looked. I only have two basement windows. So, I went to the one and the sensor has fallen off. I got some clear packing tape, stuck the little thing up there and taped it in place. Then, the system was armed. I called Brinks and told them that the reason why the alarm went off was because the thing fell off the window.

My husband was extremely impressed with the tech that Brinks sent out. He was very knowledgeable and he explained things. He talked to my husband about things and he was very happy.

I was glad to have Brinks because they had such experience and reputation. I've had their system for a long time. We had a malfunction not too long ago and they got it fixed. Everybody was good. The repairman that came out to fix the system was great. He was on time, polite friendly, and smart. He was perfect. When the system was broken, I didn’t feel very secure. But now I’m good. The equipment has been working great. When the alarm goes off, they're immediately calling. So, I do feel much more secure.

Our system with Brinks is simple and easy to use. We hardly turn it on, but we do when I travel. My wife would turn it on when I’m gone. When we bought the house, the system was all here. They just upgraded some of the equipment a couple of weeks ago, and they came and did it. The guy who came was very nice. He did everything that same day. It was a good experience.

I just had the door and the windows cameras then I got Brinks for the camera on the porch. I like that I can be contacted by the little bitty key when I'm not there, and it'll come up on my phone. Every time I call, people are always so helpful and nice. I just wondered what it would take to upgrade for more cameras. These people have better, bigger cameras and not just that little bitty thing on the doorbell. But everything is good so far. It works like it's supposed to.

I've been with Brinks for over 15 years now and they're good. If the alarm goes off, they call me immediately. When I was sick and something was going on, the alarm was going off when I needed them, and they were good at responding and having the police come out. Last time it went off, I told them not to call the police, but they called anyway and that kinda ticked me off. They also pissed me off one time because they didn't ask for the password. The girl said that she is my daughter but she is a foster kid who should’ve been at school. But other than that, they're Johnny-on-the-spot.

I thought Brinks is gonna be okay, but then lately, I had a problem. I'm waiting for the company to email me back what they're gonna do. When I was told last year about signing with Brinks, they were like, "Yeah, we'll come in your house. The equipment is free. You just got to sign a three-year deal where you pay for the monitoring." They did that. I bought the home from somebody. They already had all the stuff on the windows and the doors, so all they had to do is check it. He said all of them were fine but after a couple months in, I kept having a problem with three of them. They would say that it is offline or the window four is tampering.

We relocated in June 2018. I called and tried to cancel service then. Never received the promised cancelation email. Tried to cancel a second time in June 2019 (after paying for a system that was never armed for an entire year). They explained that they could not refund anything, which I begrudgingly tolerated because, as they told me, I should have followed up. They again told I should expect a cancelation email. It never came - again. I then reported it as an unauthorized charge, and stopped payment through my credit card company. Brinks then continued to bill me for another 9 months before reporting the account as delinquent and tanking my credit score 160 points.

The system has been set up but I needed more door monitors in my nurse's station as well as on my safe. I contacted them to follow through and to see how I can get more sent, but nobody reached out to follow up with me. It would've been nice if somebody had called me. I'm opening a behavioral healthcare clinic and I have medication to assist in treatment, so I have to have a safe. The safe has to have its own monitor if opened. About two weeks ago, I called a number for Brinks customer service to ask if they can use any of the equipment back at the place already on the space or how do I go about getting more equipment for my safe. The gentleman gave me a number and he said that a whole different company was in charge of that. So there's another company that supplies the equipment. I've not gotten anywhere as far as that goes, and that's a bit disappointing.

I started with Monitronics in 2013. Commitment was for 3 years. At the end of my contract I extended my contract to 2 more years and the same after that but only with a supervisor's permission. Then Brinks took over and I started having problems with my system this past December. I called to cancel my service and they haven't done so to this date even after I made 2 more calls since then. Then they said instead of 6 months left on my contract they then told me via a Brinks supervisor it was another 6 months on top of the original 6 months that I didn't authorize. I asked them to listen to the recording of my agreement with Monitronics and they said they could not do so.

We had a security system before and we weren’t satisfied with it. We did some information searching on Brinks and I liked what they had to offer. The reps helped me decide what I wanted and the price range I wanted to stay in. They talked to me about the options that I had instead of just trying to give me the runaround and something that I didn't ask for.

Customer service at Brinks is significantly worse compared to other security service providers. When we first signed up to transfer the service at our home from the previous owners to our name, it was a headache. The salesman insisted that we buy a new control panel. We went on two or three weeks going back and forth over this and finally, I caved.

I had a Monitronics account OVER 6 YEARS AGO. I paid the contract in full and cancelled. Recently, I received a letter from their collection agency, so I called Monitronics to be told that I had paid the balance in full in 2013 and my account was closed. I asked for a statement, and they told me they would put me through to someone who could help me; and who did they send me to? THE COLLECTION AGENCY!! Their collection agency told me I had to get a statement from Monitronics. I ended up in a round robin of phone calls for the entire day and got nowhere! First of all, how do I owe money when I had a $0 balance, and secondly, I now have to pay a bill I don't owe with no one to help rectify it? RIDICULOUS! Next step is to report to BBB and talk to a lawyer. I shouldn't have to go to this extreme.

I've had Brinks off and on. Right now, it’s not too good. I don’t know whether I’m with them or I’m not. I called the company I was with and they said they’re with Brinks. It went back-and-forth two or three times. My alarm rings at 2 o’clock in the morning, at 6:00 AM or at some odd time if I’m there. I don’t know what happens if I’m not here though. But the police don’t call me if they’re checking. Nobody does. It’s one more thing on my list which really ought to be taken care of by itself. It should not be a problem. It’s one less thing and that’s why I purchased the service.

I figured using Brinks due to the accommodation, perfect timing, running into the person that was selling it and a lot of pretty good offering in terms of getting Ring video cameras and some cool extras like that. It really made the difference. At the time, I was comparing it to Cox. The Ring cameras were huge plus. Other than that, Brinks Home Security is a standard security system.

I had another service, and Brinks took over that service. I've had them for 20 years now. The equipment works fine.

My wife’s friend said Brinks is pretty good and I tried it. I got used to it and I like it. I initially dealt with Slomin's and the customer service guy lied to me. He told me 2 or 3 years, and they signed me for 7 years. I called them back when I got the paperwork and nobody would answer the phone. They also gave me the runaround. I had talked to Brinks about that contract when they took over. At first, the lady said I wouldn’t have to go the rest of the years. At the end, after she got me wanting the insurance on the cameras, she left the other 3 years on that. She shouldn't make me keep those other years on ‘cause I signed another 2 years, and I took insurance on the cameras well.

The quality and customer service were good. They respond right away and I don’t have problems with anybody that comes out to the care of the equipment. Overall, Brinks has been very efficient in all phases of what they do.

I used MONI that was a reference from a friend, and then Brinks bought them. The alarm service is adequate but the alarm failed within a year. I have the system in my business, and I often wonder if it is even worth having. If somebody opens the door, it doesn’t go off unless they break glass or something for 30 seconds. It gives you the chance to get the code, get in there and turn it off. Let’s say you drill out my lock, you’re just gonna hear a light beep for about a minute before the alarm goes off. I don’t know any way around that. I got to be able to get in and out and turn it off without it going on or off. It would be great if as soon as the door opened, it goes off, and if I had an app in my phone to turn it off as I get there, then I could use it more effectively.

They bought out Live Watch. I’ve been with them since June 2015. Calls to no avail. The monitor goes off after arming/ I get alerts for no apparent reason. Also many times after setting alarm I get calls that it’s going off. At this moment the system detects motions and FILLS my email each time. They have not given adequate service for some time. Checking records of calls made will prove out to be honest and true. I’m a senior and not sure what to do at this point except cancel service. Thank you for allowing me a voice in this matter.

I never wanted Brinks Home Security, I ended up with them after they bought out First Alarm. I started my cancellation process in October 2019. It is now Feb 2020 and they are still billing me and taking their time with my cancellation. Meanwhile they keep adding fees for "errors" in their system. The website will no longer let me pay my account online. I have to call them to make the payment each month and they try to add the over the phone fee. Which I have been able to get out of most of the time.

The previous owner had Monitronics and we had a good experience, so we continued to keep it. Then, it switched over to Brinks and we’ve been happy with the service so far. The customer service reps have always been very helpful whenever I’ve called with any questions or issues as well as the different options. I reported one sensor issue with one of the window sensors and I had a few other issues that needed taken care of, and the person on the phone who scheduled the call was helpful in going over what would happen during that inspection. They would also help get everything replaced, including whatever it was gonna cost out of pocket because what was gonna happen was gonna be extensive.

The other company that I had wasn’t doing service properly and they were raising the money too much. Every time you turn around, it was raising prices. So I switched to Brinks and the system got its quirks but it’s working fine. As far as the security part, the alarm part is fine, but my camera is kind of quirky. But other than that, it’s been good. When the young man came in, he set it all up quickly, and then he showed me how to use it, and it went on about its business. It was that simple. The quality compared to cost is great. The customer service is also great. Every time I’ve ever called the customer service, they’ve always walked me through and helped me with whatever problem I had. I feel very secure with the alarm system because no matter whatever happens, it goes off when it’s supposed to. And sometimes it goes off when it shouldn’t, but it’s because somebody is screwing around and they need to stop.

I’ve been having problem with one of my cameras. When it starts taking pictures, it continually takes pictures. I called three or four times about that and it’s still doing the same thing. I’m two miles away from home and it’s still taking pictures of me leaving. But other than that, it's going fairly good. They answer good and I tell them what the problem is. What was happening too was I was getting like a thousand images a month and I’m out of that about the middle of the month. So then, the cameras are useless because they’re not uploading anything. The cameras are just sitting there because they won’t upload anything.

I have been trying to discuss my father’s cancellation with Brinks Home Security, but keep hitting a brick wall. My Father signed a contract with Monitronics in September of 2012 the main selling point being a medical device for my mother along with smoke alarm and motion sensors for doors. My mother passed away at the beginning of 2016 and she was the one who kept track of things like this. My father is soon to be 91. Sometime between 2012 and now, Brinks took over. My father was no longer under a contract and had not been since 2015 and payments to Brinks Home Security have been automatically withdrawn from his checking account, this amount increasing to what I can see on Brinks' website the most expensive package for services my father did not receive.

I set up a security system with a provider who had at some point Brinks bought out, so I was automatically rolled over into Brinks. I have made a couple of exchanges with their customer service team along the way, and those went very well. Their reps seemed to be very knowledgeable and helpful, so all my needs were looked after. Their follow-up was really good. Although the cost seems to be a little bit high, the quality of the system is very good. And I prefer to stay with somebody who could provide me with the quality and the assurance that my house is safe.

Please don't get Brinks. They are a bunch of crooks. If you have it just randomly set your system off. And see what type of response you get. Don't believe me. Check for yourself. And don't think you getting out of a contract. Not without paying for the whole contract to cancel. This company is a straight RIP OFF. And they might try to say that you only pay $40 a month. Why am I paying $60. And my bill randomly goes up every December. I'm just waiting for my contact that I didn't sign to end.

I’ve been with Brinks for eight years and whenever I had a problem, I called them. I had an alarm that was going off and then, I had a battery that went dead once. The customer service reps did everything they could. They answered all of my questions and told me what the problem was. We got it done and we moved on.

I built my house in 2008. I had a security alarm installed and monitored by Monitronics. I vaguely remember keeping monitoring for a few years then around 2011 or 2012 I called to cancel. They kept drafting money out of my account. I explained I no longer had a home phone line at all. Anyway I had to get my bank to stop all charges from monitronics I never heard another word no mail anything. So today IT'S FEBRUARY 4 2020. I Get A Letter From Collections For 469.32 From Monitronics. I am absolutely astounded how this can happen.

They've been fine, but we need somebody to come out and change our doorbell. We can never get it to work in the last six months. We've contacted them and they responded. They always try to tell us what to do. But at this point, they got to come out and re-do it. After a customer calls two or three times with the same problem, they need to come out and assess it themselves.

Brinks is the first alarm system I have ever put on a home and I like the fact that I can pay month-to-month. I've been a customer for three months now and so far, their reps have been really polite. They always answered my questions. Since I've had Brinks in our home, I feel a lot safer when I go away for the weekend and that my dog is okay. I'm happy with the system.

I had a home security already in place, but the company went out of business. I switched to Brinks and I have not been that long with them, but so far, it’s been a lot better than what I had. The sales person that I talked to was very good, too. I had the system installed in a vacation rental and she sent a technician to install the system with my property manager. The installers did great as well. They did what was needed to do and they did it in a short time. Other than that, I’m an old-timer, so I don’t go through the smart features of the system a lot. But I have my app in the phone and it works pretty good.

I had Monitronics instead of Brinks, but Brinks bought them out. So far, their service has been pretty good and I have no complaints. They're doing a decent job.

Everything's good with Brinks. When the system was installed, things worked out just fine. But I'm doing a little bit upgrading and I was planning on still ordering more things, like another motion sensor.

I like their customer service. They call me to let me know that something is going on. It’s a good system, especially when I’m not at home. I suggest it for everybody.

I used to be with a different company and then Brinks took over it. When they took over, the reps were more respectful than the other company. When I had a problem with one of my sensor, I had to contact the technical department and a guy fixed it. They resolved it over the phone. I'm happy with the system.

We had ADT and Brinks' sales rep saw the sign. At the time, he was driving around selling Brinks to people that have other security system's sign. So, he came and had upgraded equipment better than what we had before with ADT. Plus, it didn't cost anything to get it installed, so we signed up. The installer who came out was good and nice. He was quick and neat, and we didn’t have any problems at all. I also liked that they set up my telephone with the app because I’m not very familiar with all that. I’m glad that they take the money out on the auto pay, too. So I don’t have to worry about whether I’m late or not. As soon as they installed the system, ADT wanted us back and wanted to offer us better equipment and lower prices. But that was too little and too late. So, we just stuck with what we’ve got.

I had an issue last year where I was trying to get some equipment, and I had to get a credit check to get the items because it was gonna be on payment plan. That process wasn’t handled very well. I tried to follow up about it because when I got denied, it said something about it wasn’t able to verify my information. Other than that, everything seems fine. It’s working as it should.

I called the other day and got my bill changed a little bit. The rep said if I signed the contract, my bill could be a little lower because I wasn’t under contract. So I signed another 5-year contract. We’ve been more secure since having them. So far, everything’s been good.

I had a guy come to my door one evening when I was living in South Carolina. He was selling security systems for Elite Home Security out of Utah. We let him in the house which was the worst decision of my life. So he talked the talk, lied to us a bunch, and was able to swindle us into getting a security system. I had wanted one anyway for two reasons. The first is because I am a firefighter, I am gone for 24hrs at a time, so I felt better for my wife knowing we had a security system in place. Two when we were both gone. I felt good knowing that I had a system that was tied into my smoke detectors for the sake of our dog. So the sales guy is there with us that night talking wicked fast and giving us the whole BS routine.

I felt baited and switched after I called to cancel my service to switch to another company. They assured me they wanted to keep my business and offered me a lower price. However, when they put the ticket through their financing company, Green Sky, the price sky rocketed. I ended up paying more than if I had switched, and when I called, they said there was nothing that I could do. DO NOT USE THIS COMPANY!!!!

They’re very professional. They always have patience if I got a question and they try to solve the problem if there is a problem or concern that needs to be done at the house. They’re neat with their work. I purchased another camera for a security reason, and I don’t have the trouble that I’ve been having with people coming up to the house and breaking stuff or keying my car.

Brinks was recommended by someone else that was already using it and so far, I like that it’s efficient. The guy who installed it was wonderful, helpful, knowledgeable and had exceptional customer service. He explained and showed how it works. It was a great experience. I also talked with a gentleman names Thornton and he walked me through everything. He was on top of his game.

I had my system to go off the other day because I had a battery in my side garage door that needed to be replaced. I changed it and then I had a call to tell me that it was being changed. But so far, I’ve not had no problems. The quality has been fine.

My old security company was closing doors so I had to find a new company and Brinks was the most popular. They had a better reputation so I decided to go. Brinks and my old company had the same equipment so it was easy to transition. It went smoothly and everything is up to par with the quality.

My cat keeps setting off alarm, even after techs came out and assured it wouldn't. 2nd alarm a year cost me 100 dollars, so after the first alarm the system is useless. Tried to cancel and was told I have to buy the contract out.

Brinks' sales staff was really good and very professional. The two fellows who installed the system were also professional and smart. They got to the point and explained everything thoroughly. Three cameras have been out for at least a month now, though, and I just got around to calling them this past week. Other than that, the system's quality is very good and we feel very reassured.

A lot of people recommended Brinks to me, so I tried them out. From the start point, they came in and installed everything. Then they took me around to the box and showed me how everything worked. They also let me do it to see that I was comfortable with what I was doing before they left. So, they made sure that I understood the keypad before they left, and they just told me to notify them if I had any problems or anything came up and they would be available to attend to it.

I have five addresses with Brinks Home Security™ and all the systems have been working fine except one particular address. We’ve been having the motion sensors going off when no one’s there but they sent a tech out this Saturday to replace the sensor. And I noticed that the sensor on my basement door at my house completely fell off. It was hung up with tape, and it should’ve been screwed with screws, like when the sensors that’s just screwed into a 2 x 4, because there's a lot of activity going on the house with appliance.

As far as I can tell, "Brinks Home Security" is a poorly stitched together group of smaller companies -- without any coordination between the business units -- with the Brinks name slapped on it as a marketing tactic to evoke a sense of trust and security. I spent 1.5 hours on the phone with Brinks sales in early January so I could get confirmation on how their "Pro Install" options would work. The most important thing I wanted clarification on was if the wires for exterior security cameras and the keypad would be hidden in the walls. I was only interested in purchasing a "Pro Install" if they could assure me of that. They assured me, in writing, that all the wires would be hidden and provide photo examples of how the work would be done. Based on this information, we purchased a $1,400 package with the "Pro Install" option and scheduled an installation for a few weeks later.

I needed some security alarm because it's pretty bad where I live. I have Brinks and my experience with them has been pretty good. Recently, I contacted them because I wasn’t getting my bill in the mail, and it was late already. Normally, my bill would come in the 14, and it was already two days before the bill was supposed to be paid but I didn’t get anything. So, I told the guy to just give me autopay. Other than that, their service is good. I'm satisfied with Brinks and I’ve got no complaints.

I had a security system with ADT but something prompted me to compare pricing and get some new equipment. So, because of the pricing and newer equipment that I could get from Brinks, I switched to them. Their system is good quality but in some of the support calls I made, there were some inconsistencies when I called back on a different day about the same issue. There were a couple of times where I was getting different answers from different reps. Also, there was a complete breakdown on the scheduling of the initial installation, which was very frustrating. But once we got through that and when the tech finally installed it, everything has been fine. Aside from that, the features offered in the system I have now are far better than what I had with ADT.

Technicians can't come out for 3 weeks to fix alarm that doesn't work AT ALL; leaving our business exposed. Now our appointments keep getting rescheduled. Background and what happened. We've had service through a local monitoring company that we have had set up with a local security company since 2010 with no problems at all.

I've been with Brinks Home Security™ for two years now. I did the installation myself, which was simple, and their customer service has been very good. So far, everything's fine. I like the system. One-time, somebody wanted to go to my house and this company called me very quickly. So, I'm happy.

When I was a setting on the alarm system, I had a problem. I called Brinks and the lady helped me through it. She had to put me on hold several times while she checked with somebody else to find out exactly what she needed to do and we resolved it by resetting the control panel. I’ve also had a technician here a couple times when I had a sense that the system wasn’t working properly. The tech went about fixing the problem and he knew what he was doing. It was pretty straightforward.

My smoke detector triggered at 9:50 PM and it was a false alarm. I canceled and re-set the alarm panel at 9:51 and called Brinks 800 number to cancel. I was unable to get through as I was stuck going through the labyrinth of menus. At 9:55 Brinks dispatch called me to tell me that I had a fire alarm and that they dispatched the local Fire Department truck. The truck arrived at my property at 10:15 PM!!!! When I called back and complained I was told that the fire department did not answer a call for at least 5 minutes. Yeah right!!! Brinks, YOU ARE FIRED!!!!

Our Brinks security system does what it’s supposed to do. One time, the garage door sensor was not functioning and the first time I talked with Brinks' reps about it, my experience wasn’t good. But the second time made me quite happy. They sent a tech out, Brent, and he fixed it. But a couple of days later, a problem occurred. I waited for a while before I called them back, then we got tired of the alarm going off because when we would close the door, sometimes we would forget. They sent Brent back out and he corrected it. Our interactions with him were excellent. He knew what he was doing and he didn't talk a lot, but that was okay.

I have Brinks on my own house, and it was working really good. So I got it also for my business. We just had a tech here just a while ago. He was working on some of the sensors. He did a good job and he fixed the problem. Everything is good. It’s better than the one that I had before. I love it. I like the equipment and the customer service and the response that we get when we really need them.

Everybody I interacted with at Brinks was all right. So far, I only know how to turn the alarm on and off from my phone, and it works good. With Brinks Home Security, I feel safe.

The customer service was a lot better to me when it was Monitronics. When I call for technical support now, I was always getting somebody that had no idea how to help me and it would take hours. I always had to call back and get someone else to get the thing back on. We upgraded to a new system because they sent me the email. You can upgrade and get the camera and the doorbell, and we wanted the Ring. But after that, I’ve had more problems with their system than I did when I had the original Monitronics system.

We had gone with a different home security system that Brinks had purchased a couple of years back. So, we kinda got drawn in with the purchase or with the merger. Occasionally, we talk to their reps when dealing with any issues with the security system or any customer service-related account issues that might have risen. And every interaction has been extremely helpful and informative. You can tell that customer service is number one with Brinks and that’s much appreciated. They’ve also come out a couple times to reinstall certain systems and I’ve always been satisfied with the service that was given.

We first got Monitronics back around 2012 with a term contract because of the equipment we got. We were initially told that to break this contract we either had to move to an area that was not covered or transfer contract, I asked because I am active duty and am likely to move. Our house was sold and we set up a transfer with the new owners. come to find out that the installer company went ahead and set the new owners up with a new contract instead of transfer, I guess they make more money that way, they even used all of our old equipment that we paid for through contract. Monitronics said they had nothing to do with that and would not work with us. So we just transferred the system to my wife's work office. However, the old equipment was left in the old house as we were told to do to transfer, so we had a display and camera installed in the office. Apparently that extends the contract another 25 months. We were completely unaware of that.

I’ve been with Monitronics for a while and I liked the service. So, I just stuck with them. When I upgraded my equipment, I called them and had a great experience with their rep. I got a response within a day or two and the issue was taken care of. Other than that, I like the security cameras and the alarm system altogether is easy to use. The equipment's quality is great as well and overall, it's a good company.

I had Monitronics but I just found out that Monitronics bought out Brinks, and I never even knew that. I was telling the gentleman that I never even got a letter to say that there was gonna be a switch but it’s kinda nice to know that. I was telling him they put that SkyBell for me but I just need it out because I have trouble with my Wi-Fi and it keeps blinking. They gave it to me and I wasn’t paying for it but it just didn’t work. So, I hope he’s able to remove it. I just want my regular doorbell. The reps at Brinks have been very kind and good but I would like at least a statement every month or even an email. I have requested that, and I never have gotten one. Brinks said they were gonna do something and they don’t follow up on it but they worked with me well.

I had an alarm system with Spectrum. They were getting out of the business so I needed somebody who could take over the alarm system that I had. I looked at at least four or five companies and I decided to go with Brinks Home Security. I like that they do takeovers of previous systems. They seemed willing and technically competent at doing it. I needed a bit more equipment, but it allowed me to keep all the wiring and the circuit board that I had. Their customer service was good. I got different answers when I talked to different people, but it might have been because of a sale that was going on at the time. Everybody was very helpful. I got one system that didn’t work out, so I had to send it back. They sent me a different piece of gear that worked with my system better. Sending back the old one and getting a new one was all very well done. That was easy.

When we first moved into our home we had several security companies read how out. When the Moni Security guy made contact with us we were elated at how low the monthly rates were and discussed how my husband and I were both active duty military and could potentially have to pick up and move at a moment's notice for a deployment or if we received orders to another duty station. We were assured that as long as we had active duty orders we could cancel without penalty or incident. Well here we are two years later and we received orders. I called to cancel and was told I would have to pay the remainder of the 11 months on the contract to include a fee and the total would be $500.

I did some research on security systems and I wanted to do something that included home automation. I narrowed it down to a couple of companies and I decided to go with the name brand Brinks. Getting the equipment and dealing with the person that sold me the system was very good. However, dealing with service afterwards was not too pleasant.

We had some sensors go bad and had low batteries. I called Brinks the other day and they told me that we had to replace them. They used to send somebody out to do that but they don’t do that anymore since they sold out. So, we replaced the little round batteries in the door sensors and I never had any trouble. We’re good.

I've been with Brinks Home Security™ for five years and so far, they have been okay. However, in the last five days, my alarm system has not been working. One of their mechanics came out and checked my alarm system, and he damaged one of the boxes. He kept trying to reset it but couldn’t because they said it was damaged. But it wasn’t me. I have not touched the boxes since they installed it, and you gotta have a screwdriver to get it open. I never messed with it. So I had to wait until today when the mechanic got back out. He just put a new sticker on it and plugged it back in the wall and left. I just said okay because I was tired of arguing with Brinks. My contract had expired and I just signed up for another two-year contract. Now, I wish I hadn’t done it. I’m mad about it.

Brinks is the best-priced, and installing the system myself was very easy. The ease of use is nice, and I feel more secure having this system set up.

I have an appointment for a couple of weeks from now to have Brinks fix the panels. The rep I spoke with was very good as well as the people who came out in the past. In the middle of the night, you can get a hold of technical support but that's not what they call themselves. So, it gets kind of confusing. It should just be plain technical for 24-7.

Brinks was the one that could come out the fastest, and I could get processed fast. The lady on the phone explained everything to me and she was very helpful. She did a good job and was patient. The camera is good and I installed it myself. I feel a lot safer and more comfortable.

I've had the system serviced a couple of times when the alarm kept going off. They came out in just a few days and they've done a good job. Ever since that I've had them, it's great.

I went with Brinks because the customer rep, when I talked to him, was very knowledgeable. For what he was offering, the price was fair, too. Installation was great. The steps were quick and easy. They also did the key panel, but it is low. It needs some more volume to it. Nevertheless, overall, since having Brinks, I feel confident that my family is secure. Everything is okay.

Customer service has been good, and the system interface is easy to understand and use. It was also easy and convenient to install because I didn’t have to set up an appointment. My only suggestion would be to offer a bracket of some sort to go with the door-mounted sensors because most homes have moldings around the doors. Some door moldings are a nice, even slope, and a lot of them are some fancy woodwork that you can’t mount it to. What I did was I took a piece of duct tape, rolled it up and set it in there so that I could mount the sensor.

Brinks sent me all the sensors with the panel and a backup panel that I purchased. It had a Verizon chip in it so I went through all the phone calls to set it up and Verizon doesn't get reception in our neighborhood. So I returned that panel and exchanged it for AT&T. I got the new panel, went through the whole setup again and this one also didn't have reception in our neighborhood. They said that they didn't have any other phone network, it was just those two so I returned it too. I wish they would have told me beforehand that they only have two options because the reason I have T-Mobile in my neighborhood is it's the only one that gets service. Had I known that, I wouldn't have had to go through all those hoops. I got the notification that they received everything and that I'm supposed to be getting a refund in 3 to 5 days but I haven't gotten it yet.

Brinks was a Cyber Monday special, so I bought the system. The rep I dealt with was helpful. He came out the same day for the installation, which went good. The quality of the equipment, its functionality and performance are very good, too. I like the features in the system and they are easy to use. I like the doorbell camera, which is my favorite. I work 12-hour shifts at nighttime and I'm an hour away, and I like to see what is going on with my house at night. If somebody rings the doorbell when I am at work I can see what all is going on when I'm not home. Since having Brinks, my sense of security has been much better.

I was with a prior company and it wanted too much money to upgrade my system. So, I decided to go with a reputable company that has been in the business for years -- Brinks. The technician who came out was very knowledgeable. He helped me set up everything and he did all the hookup of the equipment. He explained everything, telling me how the system works, how to log on, and how to put the app on my phone so I could monitor my system on and off, even if I leave home. The installation, overall, went well. However, when the temperature drops, the camera doesn’t work. Also, it takes up all types of camera triggers all day to the point that I had to remove my email address and only have text messages coming through. It seems like it is also pickup up camera actions from even the street, so it is probably positioned a little too far out.

Brinks is less expensive than I was paying for ADT, and it is better. We did the installation ourselves and it was easy. The equipment has good quality and the features offered in our system are very good. We are satisfied.

There was something that happened where I was getting offered a superior package from ADT that didn't have the installation fee. I simply asked to get the price match for the installation fee to be withdrawn, and at that point, the lack of ability to do so was the breaking point. Brinks didn't note everything in, and before I opened up the package, I asked for that upgrade but they didn't do it.

I was online and reading everything, and I decided to give Brinks a try. The guy who installed the security system gave us all the information that we needed but he left one that he was not able to do. He scheduled an appointment for somebody else to do it because of the place where we wanted the camera to be. So, they came in and installed it. It has been working well since. I'm happy with it right now and we're loving it.

I had a previous security system where its hardware stopped working properly. It wasn't replaced. The company didn't do anything about it. So, after several weeks, I changed to someone else. Brinks came out immediately, put a new equipment, and everything at this point has been fine. We had one problem though. The installation was done at a business, and the front door, which is aluminum with glass inset into them, is close to 50 years old, so it’s very slightly bowed out at the top for being opened 100,000 times. Brinks put the sensor deals at the top of the door but the magnets didn’t line up, and they couldn’t line it up. There was no physical way to line it up. The door was bowed away from it.

I needed something very simple for my business and Brinks was a cost-effective thing for me at only $29 a month. It is almost like a home one. There is literally two little stickers and then I put the motion sensor up in a major area and the other one at my backdoor. I plugged it in and my brother-in-law did the computer stuff as well as the initial stuff. It was easy. Brinks even called then to make sure to test all the zones and that was simple. I pay monthly and have paid one month so far, and the only thing I need to make sure is that I have receipts, especially now that I have a business. I might have just missed it, but I haven't seen them. I got the receipt for the initial money that I paid to set it up, but I did not see one for the $29.

We got the Brinks security system because a customer had referred us to them, and then we found out that we were not actually with Brinks. It's a third-party. Everything we do, anything we order has to go through this other company. We called Brinks customer service to get the outside siren, and the rep said that we were with a third-party. The system is okay, but the problem is that it’s low. Our customer doesn’t have an outdoor siren, but hers is loud. When the door is open, you can hear it throughout the house. We liked what she has when we saw it, but when we got our system, it's nothing like the system that she has. I’m really disappointed.

At first, I thought that Brinks didn’t have a contract so that was the main reason why I looked into them. But they do have contract and there are certain plans that one gets that didn’t have them. Still, they were very helpful as far as setting up the alarm so I just went ahead and stuck with them. Everybody always answer any questions that I have even through the chat. Their website is always very helpful too. The installation was really easy and they provided a little pamphlet to walk me through self-installation. After I did that, they called and made sure that everything was set up properly. I just got the door sensors and they're linked to my smartphone, but I don’t have any cameras. The panel has a camera on it, but it’s only activated if the alarm goes off. I've been with them for a month and a half now, and it makes me feel loads better knowing that I have security in my house.

I already had security but I thought about looking into seeing if there are other options out there and Brinks was running a special which was better priced than what I was paying. The customer service rep did very well and he was attentive. We had a good email chain going back and forth and he made sure that I had everything I needed or wanted. The phone calls were easily available for me to work with so getting started went well, which usually happens when you’re buying something.

Brinks has a package that is a lot cheaper and with more of a system than I previously had with ADT. I went with them and their reps have been really helpful. When the guy who would install my system came, my internet wasn't set up so he told me to give him a call when it's hooked up again. He said he would walk me through the process to hook my doorbell up. He was able to get my system connected eventually and that time, I couldn't stay so I was able to leave. He called me when he got the system set up and had me test it.

Installing Brinks' system was pretty simple. I did it all myself. Since getting the system, my experience has been wonderful. I like that my wife can hear the ding when the door opens.

I’m always security-conscious. I have two systems now in two difference places and any time I own a building, I wanna make sure that nobody gets in it unless I ask them. I used to have SimpliSafe and they came out against the NRA. As soon as I dropped them, I went to Brinks. They’re a little more gun-friendly and if you have guns, you like to protect them with a good system. I’m satisfied with the service and with the interaction I’ve had with them. The installation was very simple. Everything's all preprogrammed and all I had to do was figure out which one was the front door, the back door and the motion detector.

When we first got our stuff delivered, it was taken from our porch and we had to call Brinks to have another package sent out to us. Since then, the package was found sitting in a corner a couple of roads up from our house. I called and got a mailing label. And I’m gonna send all that stuff back to them. There was a period of time when I had to call in because the cameras were not linked. Regardless of me setting up the little rectangles on my camera view, every single car that drove by my house would set it off.

The quality of the Brinks system, compared to the cost, is good. One time, however, the alarm wasn’t going off. We were pushing the button in, and then I talked to somebody and it was canceled. One other time, I talked to their customer service about making sure the PIN number was accurate. Both of those interactions with them had been good.

I had used ADT in the past and I was sick of them, so I decided to change. I called around and got initial offers, and Brinks offered the most sensors and things for my money. Brinks does self-install so when the equipment arrived in the box, I took it out and I called them. The customer service and the install techs walked me through the installation over the phone. I’m still working on the initial installation and I had spent a couple of months already but there’s one sensor that still will not function. They also sent a replacement. But no matter how many times I talked to people, we couldn’t get it right, so they are coming out tomorrow to look at that one sensor.

We’ve had multiple issues with our smoke alarm. It kept misfiring, beeping and just going off randomly. The fire department even came as they believed it was a suspected fire. A tech came out at least 2x to resolves the issue, and once again the alarm fell from the ceiling. Fast forward to today, we called and requested to have this issue resolved. Brinks state’s that because we have a balance we would have to pay a deductible a 3rd time for the same issue.

The previous system I had was not quality, so I went for a quality system that seems very secure. Brinks popped up in Google and I have a friend who uses them as well. We did the system installation and my husband’s an electrician so it was really easy. Except for the master keyboard if you're not an electrician, it's all just stickers everywhere. As long as you're part of the generation that knows how to work with technology, everything is simple. But it’s probably not as user-friendly if you are in the older generation.

Brinks is the first thing that came to my mind. My church has it. The representative treated me more of a friend than a customer. He made it seem like we were friends and he was more talkative. I like that about him. Everything was good so far with Brinks. It was easy, step-by-step to put it in. My husband did it. Now that we have it, no one has been bothering our house.

My 80 year old mother recently attempted to close her account because she was moving to a seniors living facility. She sent a letter indicating her desire to close the account but Brinks refused to accept the letter, stating it was improper because it did not detail why she wished to close the account. I followed up with them and now we need to provide a letter from her new facility indicating that she lives there and then they will "proceed". This has caused her a lot of stress and I believe it is ridiculous that a letter and multiple phone calls will not be accepted as cancellation. This is a cash grab! I do not recommend getting Brinks home security.

Brinks is not too pricey, and they're responsible about their items and stuff. And the security system works. The newer version now is so simple and really nice. You just hook it in the wall and if anything happens, it takes a picture of who’s stealing or who’s breaking in. The apps are also very nice and simple to use.

Brinks is supporting the monitoring for Google website and their pricing is good. They gave me a very good offer and I had a good experience with their customer service. The person I spoke to was very knowledgeable and he answered all my questions. I had a good experience with the installation as well. It took them only 45 minutes to one hour to set up everything. And they showed me how to use it. I’m happy with the system and the quality and security features are good. I might even add a few more sensors later. I also have an app on my smartphone which I use to log in and log out, and it's automatically done whenever I’m going out or whenever I’m coming back. So, I have the peace of mind about security.

I got a new home and I needed some sort of security system. I got Brinks and the installation was great. So far, the customer service has been excellent. I have talked to them because of the devices, since the initial system was in it and I needed some help getting them installed because I really didn’t know how. I like the features offered in the system and the ease of use with the app on the phone is my favorite. The system is sound. Also, the cost is fair and it’s a lot cheaper than most that I’ve talked to. Brinks is a great company so far.

I had Brinks before and this year I decided to get them again. The customer service that I spoke with about the set up was great. I was impressed at how simple the setup was. I was in and out in less than 30 minutes. Then, I had my nephew do the installation and it took him about one or two days to do it, instead of doing it altogether at one time. It is working fine.

I own several cellphone stores and I have Brinks' system in each location. I also got them on my home and my interaction with the reps I spoke with has been good. Plus, they're the cheapest one or the best one on the market. But the price is fair in relation to quality. But my system is not yet fully installed as I haven’t been able to link my doorbell. I tried it, but I was told that I needed to contact them so that they could give me the login.

I had a family member that had a system from Brinks. I figured I wanted to call them and see what the pricing was gonna be, and it seemed to make sense. I also looked at several companies like ADT, SimpliSafe, Vivint and Alert 350 but I ended up picking Brinks because it was the more well-known company. Also, their equipment wasn't too expensive and I liked the monitoring price. But their reps messed up my address twice. It was not completely their fault, but my card links with another address. Then, I wanted them to ship the equipment to another address but they kept on putting that as the monitoring address. So, I wasn't really getting much guidance on what the equipment was and I was needing that. Plus, I was on the phone for almost an hour and a half that day when I was talking with sales.

I have had Brinks for 5 years. Every time I call for some help I am told to go to a battery store or left to try to fix the problem myself. I have completed my 5 year contract and when I called to make sure that my services were ended, they informed me that I have 17 more months. I did not agree to this! Both me and my mother are disabled, so every time they send a customer service agent to our home they automatically extend the contract! This is not right! I hate this company, and I warn anyone to think twice before signing up with them!

By seeing Brinks' advertisement on the computer a lot, we decided to pick them. They’re good. I did the installation myself, and the system is easy to use. It works well, and we are happy that we have it. My house is safe because when the system goes off, they call right away.

We signed up for Brinks over a year ago. Thought it was going to be a good service. A few weeks after we got our service on we started getting calls from an outside service claiming we owed money but our bill was paid. We blocked the number and called Brinks who said that they were sorry and would take care of it. The calls kept coming but were blocked by our cell phone company. Then we started having issues with our sensor by our sliding door. Called about that and was told it was our problem to fix it and we would have to order a new one. We called to cancel service and was told they would send us an edocument to sign but never did. So we stopped paying.

I had ADT and I was through with them for a while because they weren’t serving the purpose because my place had been broken into. I got rid of my landline, so I needed to get another system because I didn’t have a landline. I was checking on the internet and saw Brinks. I know that name and I said, “Well, I’ll give them a try.” Installation was easy at my place of business. There’s nothing to the motion sensors, you just stick it on, and the program over the phone was quite easy. And every time I had to do some kinda adjustments they were able to walk me right through it. I’m not any type computer wiz at all, but it worked out real well.

I did the installation myself and it went well. When it came to the garage doors, however, it was pretty difficult. I still don’t have one door figured out yet, but it’s fine. I was hoping that it came out like a siren, but it did not. Overall, Brinks is good so far and I like how I can access it through my phone.

We were referred to Brinks by a neighbor and they told us that it was great. And we’ve heard in the past from others that Brinks was a great company to go with, so we signed up with them. So far, the service is working really well, but we had an issue with the package we got. We got the doorbell camera and when the guy came to install, it was not compatible with our doorbell. So, he did not install it. I don’t wanna be charged for that and we’re not even using it that service. Also, they said they’d call me back because I need to know where I should return the camera. I’ve been trying to call them about that but I haven’t gotten a call back from anybody. And one time when I put a call in and had somebody on the phone who was trying to help me, we got disconnected.

My 79-year-old mother changed her security system from Brinks to ADT after four years into her contract with Brinks. For 21 MONTHS, her Brinks security was completely OFF LINE - and yet her bank account reflects monthly withdrawals by Brinks. She never received a phone call notifying her that her security system was no longer linked to their company. For a senior citizen who lives on a limited income via her social security check, this is an absolute OUTRAGE! As her POA, I discovered Brinks continues to withdrawal $32.46 a month out of her checking account (totaling $681.66) even after I attempted to cancel payments. She has to snail mail Brinks a letter requesting cancellation--and then has to wait 30 days before the account can actually be cancelled? WTH?? I demand a refund of that money, or I may have my lawyer file an elder abuse claim. Absolutely unacceptable.

They have a good on-boarding service. They were very prompt to give a quote and install the equipment on time. I tried to cancel the monitoring service recently after paying my contract for 3 years. They have not disclosed the process of the cancellation when I tried to call them regarding the cancellation topic a month ago. I finally called today to cancel as I got the new system, and they said, they need to send a DocuSign, which will take 24-48 hours (seriously 48 hours for sending a docusign).

I return my Nest security system with the Instructions given to me under my 30 day grace period. The box of equipment arrive at Order processing center but only one product in it. Brinks nor Google team would contact finance company to report the one item found. Apparently they dont insure return labels or packages returned. I will never use Brinks nor Nest products again, but companies failed to assist or help resolve this issue. Now because of this I am sent to collection to pay for a system I dont have Installed or using.

Stay away from Brinks - Liars and Cheats. Tell everyone! Bait and switch - "cost recovery fee" = extra profit margin fee! I agreed to 29.99 per month - Initial invoice is 29.99 Plus an additional "cost recovery fee" - which I did not accept. Starting on 12/4/19 I was told by customer service rep Samuel (employee number **) the cost recovery fee would be credited back to my account for the 36 month term. Next invoice arrives and no credit and still again the Extra Profit Margin (aka cost recovery fee) is on my invoice. I have spent hours on the phone with Brinks customer service and just get more lies. As Brinks has broken our agreement - I guess my only option is to stop paying them.

I've had Brinks for a few years. I purchased our system when it was Alarm.com. I had them for 6 years before Brinks purchased them. Alarm.com would call if the system was down and at least tried to help when you had an issue. Brinks could care less. My card on file expired. They let it go 80 days then sent me an email saying they cancelled my account. Thank God they did me a favor. I called today to make sure I paid. They had me hold for an account specialist and she took my credit card information and processed my payment. Then emailed me a new invoice with the same 89$ to pay again 45 more minutes on the phone to get them to send me my receipt. Total incompetence. Never do business with this horrible company.

We are both active duty military and I recently received retirement orders. We had to sell our home to make the transition. Brinks claims we signed a 5 year contract, which we would never do, and won’t allow us to cancel since my husband is the one supposedly on the contract. Please steer clear of them at all cost.

After signing with Power Home Technologies company I was told they were bought out by Brinks. So I have to contact them for everything. 1 year into the brinks contract our smoke detector went defective. We called brinks to have troubleshooting to fix it. Everything that they told us to do, did not fix it. I asked them if they could just send me another. I was informed for a $125 new one and a $50 technician fee would be charged.. For a smoke detector?? We already pay them $70 a month for service. What am I paying for?? So I asked about canceling our service. I was informed i would have to pay out 17 months of service upfront. The remainder of a contract that we signed with the first company. Can anyone advise us... we still do not have a smoke detector and are now just paying $70 to alert us when our doors are opened.. Thanks.

I wrote to Brinks asking to terminate my service (in writing via email). Ultimately, the email was never responded to. I called (months after I have moved out of the house) and was told I cannot cancel my service over the phone. The only option is to sign a DocuSign (contract) saying you'll pay ANOTHER 30 days after I have tried to cancel numerous times on the website. They intentionally make it difficult and deceitful to terminate service. If you don't sign the DocuSign, they won't terminate the service. If you do sign it, they hold you over the barrel for another 30 days. Monitoring service was subpar and cancellation process even worse!