Brinks Home Security™ Reviews

I had originally gone through Alarm.com for service on an existing alarm system. The Alarm.com rep installed a new touch panel but installed no additional equipment, and a year and half later I closed my business. In the meantime Brinks had taken over the account. For that $100 touch panel that had been installed by Alarm.com, Brinks said I would have to pay the entire remainder of the contract- over $500. (I had already paid about $800 by this point for the $100 touch panel.) I realize that I received a monitoring service included in that $800, but for the remaining 17 months of the contract in which I was no longer in the building, there was no monitoring service, so really it was totally free money for Brinks, since the equipment had long before been paid for, and then for 17 months no monitoring.

Before I write this review, I want to list a small portion of my contract. "Initial Term: 12 Months Initial Term End Date: 07/29/19. This Agreement shall continue for the Initial Term unless earlier terminated pursuant to the provisions hereof, and shall thereafter automatically renew for the Renewal Term unless cancelled by either party at least thirty (30) days before the end of the then-current term. Except as provided for in this Section, Customer may cancel this Agreement by calling BHS at least thirty (30) days before the end of the then-current term and completing BHS’s then-current cancellation procedures. If cancelled, this Agreement ends on the last day of the then-current term"

I have a Brinks security system in my old home I just sold on March 20th 2019. Monitronics was sold to Brinks. My premium went up after went up. I called them and said I could not afford the rate hike. They don't give gov't discounts or military. The lady said, "I can lower your payment" because I always paid on time. Did not say the contract would be extended out if the new homeowner does not want a security system. We moved and I can get a cheaper system from another companies. Brinks kept telling me I have to pay 1.120.00 for a system since I supposedly extended my contract. I had no idea this was to happen. Do not use Brinks.

I already had an alarm system with MONI, which is now Brinks. Then I needed the same service on another location and the new experience is good. I installed the device on my own. It went smooth and the device worked. On one of my locations, I had the old device and it was beeping without any reason. Really annoying. Those old ones are not good. They need to be changed. When I was having the same problem, I contacted customer service and it was fixed automatically. They never sent any technician to my store to fix it but it gets fixed automatically. It wasn't giving me any problem after that. But now, I'm having the same problem again. Also, I was expecting that whenever my stores opens and close, I should receive a text message. But instead, I get an email. I would prefer text messages. That is more handy and convenient. Everything else is good. The new devices are really awesome.

I got Brinks home security system and I installed it. After I got to the second panel, the installation started getting easy. I've called customer service for help and they walked me through the installation process. I also have the smartphone app and it's good. I've been with Brinks for a long time now.

I'm in the army so I'm going to be away from home a lot. But my wife and kids are home so I wanted something to have the house secured while I'm gone and to be able to monitor stuff myself. We had Vivint at first but my wife didn’t like it very much so we got rid of it. Now, we’re using Nest equipment. With Brinks, we had the option to either purchase the equipment and pay for the monitoring monthly, or purchase the equipment and pay for it monthly. So we didn’t get the monitoring from Brinks. We just got Nest because it is compatible with some of the stuff we already had in our home, like Google Home.

The Nest integration with Brinks was brand new and their people didn’t know how to get things activated correctly. Other than that, the Brinks system is better than what we had with ADT. Once I got the Brinks system activated, I got no complaints.

I sent back my Brinks security system because it wouldn’t do me any good if I couldn't hear the alerts or the notifications. I couldn't hear it throughout the entire house. The customer service at Brinks Home Automation was great. They helped me several times because it was hard for me to install it myself.

We have a security system provider for one of our offices and we got good service from that, but the price of Brinks was more suitable for the company compared to the price of that other provider. Also, for one of the locations that we bought, we wanted to transfer the account under our name. We've been pleased with the service that Brinks provided. They were courteous and professional, and I would recommend them.

I did some shopping and Brinks had an advertisement for Nest. I called up to get some information about it and a fellow by the name of Cody from a call center in Kansas just wanted to make the sale. He didn't wanna give me any information. I had to keep prodding him with questions because I wasn't too familiar with the new technology and how to use it and it's supposed to be a peel-and-stick. He gave me a price and he asked how many doors we have. I told him and he said that I would require an additional sensor for another door. So, I went ahead and purchased what it was.

We have a second home and we don’t live there all the time, so we don’t have internet there. Brinks offered a system to us that had a back-up cellular service. It’s a NEST system and it’s really awesome. Installation was easy too. It’s a great service and their level of customer service is really good. Whatever kind of issue we have, they are on it. The product is good too. They really nailed it on what we needed when we talked to them.

I had ADT in the past and they were good service. I knew that ADT had bought out Brinks. The only difference is that ADT is pricey. I’m on a budget and was going based off of cost. I had also gone with Frontpoint, but I didn’t like their monitoring. When my motion sensor was supposed to go off as I set the alarm to away, it didn’t. I stopped using them and thought to try Brinks. Plus, my mom had Brinks before, which was the other reason I used them. Their customer service reps are very helpful and knowledgeable. When I initially, signed up, the lady who helped me was very helpful and honest, and I appreciated that.

I recently switched internet providers and this caused my alarm system to go offline. I have tried for four days to get someone to help me with this issue and have not had any luck. Every time I call I am kept on hold for 20-30 min. One of the times that I was able to get through, the agent was rude and did not sound knowledgeable. She told me that to get a technician to my home it would cost between $20- $75. I told her that I would like to know exactly how much it would cost, and right away she quoted me $50. I asked her how she came up with that price and she hung up on me. I have not been able to speak with anyone since that day. I will stop paying them and switch providers. I don't care if it's a ding on my credit. Brinks is the WORST.

Brinks is good. It is what I am using for my business. I went through a couple of companies, and my friend referenced to them, so I just called them and bought their system. Their customer service helped me a lot of times to set up the whole system. Setting it up myself took about an hour. The equipment is all right. However, don't know why I keep getting the tampering error on my phone. I had already changed the battery, but I'm still getting those errors. When I go to my store next time, I would give them a call so they can teach me over the phone how to resolve that issue. Other than that, it's great.

Updated on 04/26/2019: I haven't received any response from Brinks from my previous complaint despite several phone calls and electronic communications saying that they will look into. Well nothing and guess what? I received another bill with another month's service that isn't being provided and yet they just think they can bill me and expect payment from me. This is the BIGGEST FRAUD and BRINKS Doesn't care about my situation or my blood pressure that is up as I write this complaint. I am very upset and BRINKS is failing to communicate and or correct this great mistake. I again will seek an attorney and file suit as I don't feel I have any other recourse with this company!!!! What a sham and fraud to bill for a service that isn't provided!!!

Someone wearing a Brinks Home Security shirt rang our doorbell this morning, and when I answered, asked multiple times to get into our house to look at our security panel. I find it HIGHLY IRRESPONSIBLE and UNSAFE for a security company use a sales tactic that includes approaching homes uninvited/unsolicited and asking multiple times to get into the home, to look at a security panel. With an excuse about how the system needs to be changed over because everything is going digital.

With Brinks, I definitely feel more secure especially with the alerts and the app. I have recommended Brinks and will recommend them. It’s better and very cost-effective than the provider I had used in my previous home. And the guy who helped me was pretty good. He answered a lot of my questions. I have a Nest security system. So, it was easy and fast to set up and I did it myself. It’s also easy to monitor. What I’ve done was setting up the alert so that when I leave, it’ll monitor. I can follow the app on my phone. I like the features that are offered. The only thing that I’m gonna get additional would be camera.

I had a recent break in and Brinks was the first one that I knew was well-known so I got them. The people there were nice and were real accommodating. We placed the monitors and the sensors up ourselves. We had to call to set it up and the rep walked us through it and made it an easy experience. Plus the features of the system works well. When coming in the house -- going through the backdoor or if I open a window, that’s just a piece of security because I have alerts and everything, and then it sends notifications to my phone and email.

I was a customer of Brinks Home Security for about 6 years. I paid my bill faithfully each month knowing that they were there to protect my home. The first time that I had a problem, an alarm went off at my house the end of November last year when my wife and I were both at home. The woman from Brinks who phoned us wanted to know if there was a fire at our house. I told her that no there was no fire. She volunteered to phone the fire department. I told her that my only problem was the fire alarm that had somehow been activated. I indicated that I had checked my house, inside and out twice and there was no fire. She said that she would connect me with the technical department and they would talk me through figuring out what the problem was. She put me on hold for 38 minutes, then came back on line to tell me that the technical department was not available and she couldn't help me.

Brinks' monthly was cheaper others and the customer service that they provide has been excellent. It's been great just being able to text with them instead of having to grab the phone and call, and then be on hold. For me, that works great. They sent someone to do the installation for me. The security system has been great. We're happy with the equipment and everything.

We had an older system, and we were being charged a lot of money for it. I was looking around online and came across the Qolsys panel system and was intrigued by it. There was a DIY version online you could purchase and get all the stuff with it, but I didn't know who I could get as a monitoring system for it. So I ended up looking around and Brinks popped up. They had the same panel that I was looking at online, and had a little sale going on. Also, it was much cheaper as far as the monitoring than we were dealing with for our previous one. I gave them a call and went from there.

So I signed up with Monitronics and they got bought out by Brinks. First thing brinks did was raise my bill and I should of tried to cancel then but I let it go. Today I had items taken from my driveway and my cameras didn’t record. I called tech support and they said that there is nothing wrong so I ask why can’t I pull up the video? They sit in silence because they said that they already told me that there is nothing wrong. So I try to cancel because the only reason I have the system is for the cameras so if they don’t work what’s the point? I go to cancel and I am told that I can’t and was denied any access to a supervisor. I asked for 25 minutes and was denied the whole time because the employee said that they would tell me the same thing. I was denied the ability to give my number for a call back because they don’t make outbound calls. Under no circumstances would I ever sign up with Brinks again.

Updated on 04/10/2019: I wrote a review here about how my alarm went off at 3 am and Brinks never responded to the alarm, never called me, never dispatched anyone. It went off for a full three minutes before we disabled it and no one called me. I called in and spoke with numerous people for HOURS regarding why. I had to BEG for a technician to come out and look at my alarm--it took a full five days, and that's after they told ME to call their vendor and see if I could get them to come out earlier. Well, Jacob responded here that they sent someone out the very next day and fixed the system. That is FALSE. So I replied to him via Consumer Affairs' response system which is NOT public (it should be!) and asked him to correct the public reply and he ignored me. I asked again, and he ignored me again.

We got the Brinks system last year, but in the first week, I had a problem with the sensors and they had to send me out new sensors. I spoke to them and they sent out the sensors. The interactions with the reps have been great when it was working and it was truly amazing. However, by the end of last year until the beginning of this year, we were having a problem with the interactions with customer service. I’ve been getting the runaround, so I was dissatisfied with that. Our experience with Brinks Home Automation was terrible and they never came through with their customer service. We had a problem with the alarm box itself and they said they were gonna replace it, but I was not gonna get broken into waiting for a replacement to come in. It had been three months, so we switched to another company.

Brinks will make your life miserable if you try to cancel your security system with them. I was ok with the 30 days notice and made the phone call to cancel services. They said they would email the order and I would have to DocuSign it before they would start the 30 day cancellation. It would take them 24-48 hours to send it out. They sent out "please do not leave" emails but NEVER the document to sign. After several more phone calls and now weeks later I still have not received the required email to cancel. What a terrible way to do business. I used them for almost 3 1/2 years and this is how they treat their customers. I will NEVER use them in the future or suggest that any of my real estate clients use them either.

Our experience with Brinks Home Security was great initially. The customer service that we received from them then was fantastic and I really enjoyed it. It was the best bang for our buck and I was really excited about the products that were offered. Victor, the customer service guy that I originally spoke to, was nice and straightforward. But I'm really pissed off with Brinks right now and if I could, I would cancel with them.

I signed up for service, I purchased all my own equipment and still was made to sign 3 year contract while now I moved and service is not available at my new location and they still want me to pay for a service I can't provide. Also why was I tricked into a contract when nothing was provided by Brinks.

Terrible customer service and technicians just want to get the installation done as quickly as possible. Our system was moved from our vacation home to our permanent home. The rear access panel and stand are missing. The upper right side of the front panel now does not snap together—damaged during the uninstall. Should be an easy fix but I keep getting transferred to another department and finally back to Power Home Technology where we purchased the equipment (before they were acquired by Brinks). All of this for a few little pieces of plastic.

Brinks Home Security is the only company that offers 24/7 monitoring service, so we wanted to get them. The representative that I talked to was helpful and it was straightforward dealing with him. Since having Brinks in our home, it's good knowing there's another set of eyes on my house. So far, I'm pretty content with the service that I got.

Save yourself hours of frustration and go elsewhere. I spent hours upon hours trying to contact customer support and was transferred back and forth between Brinks and Nest. Typical interaction would be me calling about the status of my order (they said it would arrive in 2 days and 7 days later still nothing) and I would speak to one customer service person and they would put me on hold. Then 5 minutes later someone else would come on and I would have to repeat everything and they would put me on hold. Then 5 minutes later after being on hold the same thing would happen. Groundhog day. Anyway, I ultimately decided to return the product as the customer service on a couple other items was the same thing - hours and hours on hold - and I am still on hold trying to get an address to send the equipment back. Insane.

I chose Brinks to save some money by installing the system myself. But I couldn't secure any window with the equipment. The type of frame that’s on the windows of the house is too thin to be able to put a detector on. The only thing I can do is secure the doors. While the customer service is good, it would be better if I'd get the rest of the windows that was at the back of the house secured. Other than that, the $100 gift card that I was supposed to get was sent by email, and I can’t open it to attach it to my wife’s Amazon account.

I wish the experience with Brinks was easier, at least to have somebody come out and check to make sure everything is working because you use the service to actually get what you're paying for. I had Monitronics before but when I called to have it activated, I was told that they were now Brinks. But nobody came to do the installation. Brinks sent me a part and I had to take my monitor apart and put that in. I pretty much had to that on my own. That wasn’t easy. I had to pay for that too.

I moved across town and my previous home security provider didn’t provide service there. Then Brinks Home Security was the first one that came up and speaking with their customer service was really good. They're really helpful. The system was easy enough to install myself and it seemed to be just fine, so far. Everything worked out really well.

For more than 3 years I used Brinks/Monitronics monitoring service for my home security system. Forty-five days prior to my contract expiration date I started to give them the required 30 days notice, all to no avail. I spent hours on telephone hold, emails went unanswered, text messages wouldn't go through, live chat didn't work, and communicating through their website didn't work either. Finally, I stopped paying their monthly bill. Nine months later they finally acknowledged that they were terminating their monitoring service and they turned the account over to a collection agency, trying to collect $248.00.

We've had a home security system wherever we've lived. We've spent 10+ years using ADT, and now we're using Brinks Home Automation. We're really happy with them. We customized the system we got for whatever we needed. Once we set up the appointment for the installation and activation, between my husband and I and the Brinks tech support (who walked us through the process every single minute), the set up took less than an hour. I'm 60 years old and not very good with technology and I was able to do the installation by myself then activate it with them. That was how easy it was.

DO NOT get BRINKS for your Security Company, This company is the WORST COMPANY I have done business with. The employees are very unprofessional and rude. I was with Brinks because the original company I was with for 10 years changed the name to MONI and then Moni to BRINKS. I called to let them know my Entry pad was not working properly. Never send someone to check it.

Dishonorable Company. When moving to a new home, I called to cancel my service. Apparently they suspended my service and did not cancel. The company kept billing me for 7 mos. of unused service!! There was no reply to my multiple emails (over several months) stating cancellation, even though their message states "Questions about this receipt? Reply directly to this email, contact us at billing@brinkshome..." Called to clarify, and they stonewalled me. "Most trusted name" is what I heard during my extended phone hold time. This is laughable. If they picked my pocket, how can you trust them with your home?

I started with Livewatch and then when it got changed to Brinks, the transition was smooth and simple. I love the video and automation features. The system has worked great, never had a problem. Actually, the system saved my life once when I had a medical emergency. I pressed the panic and I still remember the operator keeping me calm. She was quick and got the EMS to my home within 7 MINUTES!!! I'm just so thankful for both the system and the people at the alarm response center for being there when I needed. Totally recommended Brinks.

I needed the added security because I heard that there are a lot of break-ins in the neighborhood and that it is not as safe as I wanna think so. A home security system was here already, but I didn’t want it. I heard of Brinks Home Automation on TV and I heard that it was good, so I went for it. The customer service rep was a very nice person. However, the only thing I got a bit about their service is my bird screams and she sets off the system. We were coming home one time and she saw us. We spent a little time bringing in the stuff and before we got into the house, the alarm was going crazy. It has happened a couple of times and it is upsetting.

First of all I had a renewed 5 year contract with Monitronics Security Co as of MAY 2013 and it was to end last year May 2018. However because of testing the service I found they were not on the job as they should have been. So I switched companies in 2015, I called them to let them know what I was doing and canceled the service, they wouldn't let me out of the contract. I understood about the contract and I paid it up till the end of the contract that ended on May 2018.

I suggest you don't use their services! I called the customer service June 2018 to tell them that the sensors on the door and one on the window fell off, the replacement were needed, and I also want to see if I could upgrade the system, but no one ever called .e back to set an appointment to put the replaced sensors and to discuss the upgrade options.

Loved Monitronics. Cancelled service 2 months ago and still getting billed. Called them after 1st month. They tell me it takes 30 days to process the cancelation. Filled out their forms to cancel and 2 months later billed again. Calling tomorrow. If I dont get my money back then calling state AG. Have a coworker having same problem.

We got MONI security system in our main house. Moni is now under the umbrella of Brinks. Then, we got a second unit for a garage that we basically converted into an apartment. Then we went to Moni, but it's actually under a different one, LiveWatch. However, when you call in, you have to define and know which one’s which. They couldn't find my record because my record was either under Moni or LiveWatch. Even paying bills online was a nightmare until I figured out what was going on with the two different companies under one umbrella.

After my husband died, I needed to downsize to something I could manage on my own. I sold my house, yet Brinks would not allow me to cancel. They would only do so if I paid over $900 dollars. I am now forced to pay a monthly fee for an alarm system in a house I do not even own. Their customer service representative and the supervisor were not empathetic, understanding or helpful. Their attitude was "not their problem". It seems there should be some understanding, some flexibility when an unexpected life event occurs. I will NEVER use Brinks again and I am telling everyone I know the same. How disappointing that customer service is dead!

This system is just a ripoff. Will not recommend it to my enemy. You can purchase a cheaper system and monitor it yourself and save a bunch of money ???? along the way and it will work the same if not better than this garbage. You’re obligated to this crap ???? system if you don’t want to pay the enormous bill for breaking contact. Do the math and I promise that you’ll save a lot of money????

I had better customer service experience with Brinks, so I decided to use them. The most positive part of the purchasing experience was the knowledgeability of the salesman. The self-installation was easy and I like the features that are offered with my service. Also, I like the mobility and that I'm able to do it from my mobile phone. I would recommend Brinks.

I wish I could rate with ZERO or Negative ZERO star... I was with Monitronics which was bought out by Brinks. I called to cancel because I cannot afford the monthly fee. I have to pay monthly phone line to keep Brinks service. I simply cannot afford it anymore. Brinks told me that I can cancel but I have to pay cancellation fee of $1,757 for the remainder of my contract that Automatically renewed last year for FIVE years! I am shocked and outraged. I knew I had an original contract term of 2 years but an AUTOMATIC renewal? For FIVE years? Who does that? That is robbery!

I travel for work, so a security system gives me peace of mind with my wife and kids being here at home. We have a system with a company that we have partnered with, so we were already familiar with Brinks and didn't look at too many other ones. Brinks provided excellent service. The reps from Brinks knew their products well and they made the experience easy. They walked me through how to set up our system. The instruction was also well set-up although I had an issue with the door sensors. I had to put something behind it to make it work on our door frame, so that’s not the case with everybody.

All of my experiences with Brinks' sales reps have been positive and I haven't had any major issues. I had an issue where I didn’t receive my camera. I got my camera and I asked them to set up the services and they walked me through it step by step. It was great. I had a technician come out to our home to install the camera. He was very knowledgeable and respectable. He was a very nice guy. He let me know every time he would go into a different room or stepping outside, and I appreciated that. The system itself is fine, although the sensors are a little sensitive. For example, I had a phone call one morning and it set off itself. It is possible the sensor needs to be replaced. The cost of the service is also a really good price. There are other security companies that provide service for a little cheaper, but it isn't always made the best. I'll recommend Brinks.

We were having issues on one of our motion sensors until we spoke with a supervisor from Brinks who was able to help us and then there was no problem. We had the original contract with Power Home Technologies and they sold it to MONI who sold it to Brinks. And it has been spot on with them. The call center seems to act a little bit quicker than the old company. They’re very professional. They did a wonderful job and they were very friendly, sociable and cool too. Everyone I talked to has been wonderful and it has been a good experience thus far.

Monitronics was already set up in the house and when I called them to get it turned on, they said they switched over to Brinks. When I originally got the system, I wanted the old Monitronics set up. It had a keypad and motion sensors in the living rooms. It was already wired up, but Brinks said they didn’t use it anymore. So, they sent me the Nest thing. I got the box and then two sensors. I told them it was not that many sensors for a whole house. They sent me an extra one, but you have to pay for the extra service or device.

Brinks Home Security Customer service is simply terrible, lie after a new lie. Supervisor almost never available to speak (on a lunch or is not available) left a phone number with a messages numerous times never returned a call back. Installed some cheap Made in China Smoke Alarm on a new service location and after three months of monitoring started to get false alarms and fire department came in 4 times. Called to tech.support three times to fix an issue, still did not helped.

I was trying to use Brinks, but they wouldn't go through with the application. They tried to tell me that my credit score wasn’t high enough when I told them what my credit score was. They kept me around and around in the circle, and then they sent me a letter that said that my credit score wasn’t high, and that they couldn’t verify who I was. It was all BS. The representative was gonna get ahold of a supervisor but didn't do it. They kept saying that the account isn't going through, and then two days passed, they were sending me all these emails. I was very dissatisfied with Brinks. I went with somebody else.

I used to have LiveWatch for over a year now until they were bought by Brinks. I am paying for the service with the video monitoring feature while I have the basic service. The first customer service agent Christina hung up on me while I was explaining my concern and the second customer service representative Sandra did not care at all about my concern; instead, she offered me to get a new plan or move on. Well! Thank you Brinks. After 13 months I am taking my business somewhere else where customers are valuable and respected. To the people reading this. Stay away from Brinks.

I liked Brinks' pricing and I’ve been with for them for two months. The setup process was a little bit more detailed than I expected it to. On the website, it was described as an easy and quick set-up but it ended up being a lot harder than what I originally thought. That was the only thing. Their guy was really helpful though. I needed some software downloaded first and an upgrade was needed so we ended up doing that before we could go through the setup.

I have had good experience with Brinks so far. I knew them from their reputation and the pricing they have was good. The security system was already installed in my home and when I spoke with someone from their customer service team, I was walked through some of the steps we had to do to get it registered to them. Brinks has a really good phone app and it's convenient. Since having it, I feel safer and it is nice that my house is always secured now when I am not home.

My husband had a hard time canceling the service that was no longer under contract. They first requested a letter stating that he no longer wanted the service; done. They claim that they didn’t get the first letter, mailed another one. They continued to take money out of the account. He spoke with a account manager that stated that he didn’t put his password in the letter and therefore they couldn’t cancel the service. After becoming indignant, they decided to cancel. I would not recommend this home security service to anyone.

Worst company ever. I I inherited this sorry company after Moni. I called to cancel my services in which I was no longer under contract. They told me that I had an upgrade. I asked what was the upgrade. They told me that they lowered my payment and that I agreed over the phone. I wish I did not. I asked them to send me the contract that I sign. They sent me a paper that stated I verbally agreed in which I did not. They tried to let me listen to the recording in which it was not my voice or very difficult to hear. Also, they debited my account after I asked them not to. I never authorized they debit my account. I going to my bank ASAP. I also told them to cancel my account. Horrible company. Rip off. Do not use this company. Warning. Rip off.

1 out of many calls for tech support was not a 30 min wait to get nothing resolved. I have called several times for different window false tamper alarms. The last few calls very hard to hear them and understand them but they were no help either. After several calls and waiting 30 mins every time, very annoyed. I signed up with alarm.com in 2013 had Guardian and Moni. No Problems. Here in the last few months since it's been Brinks constant window sensor false alarms. Seems impossible to get someone scheduled to look at your system. The one time I did get help he deactivated the sensor until I got knew one (now afraid to call tech support to help step me through setting it up). Since, then other sensor giving me issues and can't even get them to deactivate so I can use the system and not worry about false tamper alarms. VERY DISAPPOINTED!!

I was a customer for many years. When I wanted to cancel my system. I had to call 3 times to get information on how. They transferred my call to several people. They said I had to wait until current contract ends. Didn't even answer my questions on steps to follow. I didn't want to get charged after contract ends. I explained and asked how. They didn't provide information requested.

I liked the way the Brinks salesperson explained their system to me. Also, I usually text Brinks and the guys are quick with their responses. Their techs are really good too. Recently, I had to call their customer service because my alarm was going off. The alarm went off two days in a row at 5:00 in the morning but it was because I had it wrong. The rep was very patient with me even though he could tell that I was a little bit upset.

We've had a lot of issues with Brinks. It's been a month now but the security system still is not connected to my phone. It's hooked up to our phone. It tells us on our phone, but it doesn't call the alarm. In addition to that, the equipment took two weeks for it to get here. While we do have some issues, overall, I like the customer service at Brinks. They're very patient and nice.

First things first, I fully admit that I was dumb to even consider a home security system. When the vast majority of homes will never be broken into in the first place and having a home security system really does not change the outcome because the crime will have already occurred by the time the alarm company contacts YOU. That is right, they contact YOU not the police. Let's say you are one of the few people to have their home burglarized. The average damage/loss is not as much as the annual cost of having a system in your home. Brinks/Monitronics/Elite are the business of scamming people. They change their name every couple of years to hide from the lawsuits and bad reviews that follow them around.

I called to have my service disconnected after 10+ years with them. I started out with Monitronics and then it became Brinks. I was told it would take 30-45 DAYS to process and stop my service. Are you kidding me? This is the 21st Century! How about a couple of clicks and ENTER? Done! Stupid me thinking they could figure this out with over a two week heads up. Then they wanted to ask me a dozen "Exit" questions, which I did not want to do nor had the time to do. Didn't matter. Antwon insisted I had to do this to go through their disconnect process.

We were Monitronics customers for many years and had put not been under contract for a while and our rate even went up because of that and we were okay with since we knew we would sell our house in the near future. Two months ago, our carbon monoxide detector, which is part of our system, started alerting constantly because it had reached its 5 year expiration. I called, and they said they would send out a technician for $25. He said he could see how long we had been customers for and he would drop our rate to $50.

I wanted to get a home security system as I travel and there's nobody at home. I considered both ADT and Brinks but I ended up getting Brinks' system. Their customer service was fantastic. They carried me through everything and made sure that I knew how to use everything. I couldn't ask for any better support than what I got. The installation of the system was simple and I did it in 15 minutes. My system doesn't have all the features, but I'm pleased with what I have. I got it for exactly what I need. But if I ever want to add on it, it would be easy to do. So far, it has been a great experience and I would recommended Brinks Home Automation to other people.

I want to keep my home and my family safe. Brinks offered me something else when they came to my home. Some others are too much expensive. The customer service of Brinks is good. Installation was also very easy. I don’t have a gated community and right now, I feel my family is safe. Whenever I left my home, I’m not worried at all.

Brinks should hire people with no accents and they should not outsource their employees. But they’re a great company.

I made the mistake of signing a 5 year contract with NorthStar, which was sold to MoniTronics, which was then sold to Brinks. My husband and I have faced a lot of financial instability and have moved two times within two years. Each time we honored the contract and had the system installed in one rental homes and turned on service on another. We just bought a home and are wanting to turn on the existing system in the house but have been told it's probably not compatible with the Brinks system and therefore we need all new equipment. This means a $99 service fee and lengthy contract extension. I don't want to be bound to a contract ever again, not when I am worried about paying for groceries/electricity/water. Brinks tout their moving services but what that really equates to is a longer contract.

I signed a 60-month contract with Monitronics in June 2015, but Brinks has since taken over their customers. We are about to move out of our home (March 2018), and I no longer need the service. I have spoken with 4 different customer service representatives about what I will need to do in order to cancel my service. They informed me that I still have 15 months under contract, and that I am responsible for that payoff amount of $910. After reviewing my contract, I noticed that because I had signed a 60-month deal, my monthly bill was not ever supposed to increase until after that initial 60 months; however, two years in, my monthly automatic withdrawal started increasing. So they're basing this payoff from my current monthly bill instead of what I signed my contract for.

I ordered a slimline rectangle bronze doorbell. The installer came and installed a big black circle doorbell that looks extremely tacky (Door jam is white... It sticks out like a sore thumb) and protrudes far out of the door jam. The installer said he would return when my doorbell came in stock. It's been 5 months so I called Brinks to see what the hold up was. They told me that since I signed the installers form saying the job was completed and it was past 30 days I would have to buy the doorbell and pay for installation again. In the notes it says that I bought a bronze slimline skybell and the installer installed something different but policy is if you sign the installers paperwork and it's past 30 days you don't get what you purchased regardless if the installer didn't have it in stock and was to contact you when it came in...

The motion detector that I always used at night became useless, because he roams. I finally stopped using the system after paying many fines to the police department for false alarms.

Brinks' system is great and reasonably priced. I feel very safe having it.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." I never signed a contract with Brinks. I was with Monitronics for over 20 years!!! These people have given me the runaround & have been so incredibly rude & unhelpful, I called literally 10 times today to be left on hold every time!!! These people even laugh at you, what kind of business is this. You want out of a company that has poor customer service. The way they run this business is a scam! I am left with no choice but to call the attorney general and file a complaint with the Better Business Bureau. Brinks, you have some very shady business practices & I warn anyone considering using your services! This company is bad, Please do not use Brinks!

I was looking at the feedback online and it seemed that Brinks Home Security is a really good company. The sales representative was very personable, friendly, and answered my questions. Sales-wise, it was great dealing with Brinks, but they could do better as far as service. Initially, I wasn’t turned off with the self-installation. I knew that I had to self-installation and the sales representative explained to me that doing it is easy. But when I got the instructional guide that was provided, it wasn’t what I expected and I was surprised. It was overwhelming. I have not put up the security system yet. Although an alarm system in the home is very valuable, I'm canceling with Brinks since I haven't used their service.

My experience ordering the system from Brinks was horrible because it was false advertisement. Brinks told me that I only have to pay about $50 a month but after they sent me the box, they told me it was $500. I sent it right back and canceled the whole service.

I've seen home security systems on TV and I thought it was a good idea. I started calling around and I was led to Brinks Home Automation. Everyone that I talked to was beautiful. I got the system and I installed it by myself. It was cool but they didn't give me enough door sensors. They only sent two when I've got eight windows and two doors. But everything has been beautiful. The system is worth it. I feel a bit safer knowing that I got it. I travel a lot and so when I leave home, I know I'm good. Also, I use the smartphone app and it's been wonderful. If I forget to turn the alarm on when I leave the house, it would send me a reminder.

In April of 2018 I installed an alarm system from LiveWatch.com (now part of Brinks) and it worked well enough until January of 2019 when a sensor on my sliding door started alarming for no reason. I called Brinks and after troubleshooting the Brinks Representative decided to ship out a replacement sensor for my sliding door. On January 16 I received notification that a replacement was on the way. The sensor I received on January 18th could not be installed on a sliding door since it was the recessed type that would be appropriate for a solid core wood door. I called Brinks that day and explained the situation. The representative didn't understand why that type of sensor was sent out for a sliding door and they promised to send me the appropriate sensor and instructed me to return the incorrect sensor using a return label that would be included with that shipment.

We’re moving because of military orders, not because we want to. But because we have to. When we initially signed a contract the salesperson told us it would be no big deal to cancel. So I called trying to cancel my services and they said the only way I can cancel is if I’m selling my home or else I have to buy out my contract... Which is 1,300. This is ridiculous, needless to say most of the time the doorbell camera doesn’t even work. I will not be recommending Brinks to anyone, especially if they’re in the military.

Was brokered through American Defense who bugged me non-stop when I bought my house. Told them I wanted to hold off. Still didn't stop the calls and emails. Was told I had four days to accept the deal. Again, false. When I finally made the decision to get security, they said they would be in next day. Heard back nothing so I called them only to find out that Brinks services the area and it's a two week wait. So I took off work to meet the Brinks tech. After he left, I opened the back door and the sensor fell off. Called Brinks and said it was a bait and switch and that I wanted out of my contract...nope. And they said it was a 20 day wait for the technician.

I had ADT, but it got expensive. So I looked online, and aside from being cheaper, Brinks offered newer equipment. I like it better that the batteries were a lot smaller. They’re easier to change out and install instead of having the big nine-volt batteries that I had to have. It has also been a good experience dealing with their reps. They’ve been very polite, helpful and informative. Then, during the installation, the worst problem that we had was my husband trying to figure out where to put the sensors on the doors. He was new with all that and wasn’t getting them in the right spot. But the rest of it was easy. They got all the kinks worked out of it and it was the users that are at fault.

I wanted to get the best security system, and we had a deal with Brinks. The system features are fine. I did the purchase about a month and a half ago, and I have no issues with Brinks right now.

Brinks was my first choice to become my home security provider. The other companies were pushy. But the Brinks rep explained everything, how it all works, the packages and the pricing. He gave us more information so that's why I wanted to go with them. Unfortunately, I didn't qualify. Still, everything was really good.

I sold my house in January 2018. This house was protected by a 3 year contract with Monitronics. The new owner agreed to take over the contract, which he actually did. In November 2018 I discovered that Brinks had continued to charge monthly fees to my bank account and that two people (the new owner and I) were paying for the same alarm system. I tried to correct this situation over the phone but could not get any resolution because communications were frequently cut off or the operators were asking me for code and passwords which I did not remember well or may have been changed by the new owner. Therefore I gave up on the phone and started sending letters to which I never received any response. In the meantime I received warnings that the alarm system would be disabled.

I switched over to Brinks from ADT a number of years ago. I had an alarm at my house and ADT just kept calling me but never called the police. I was very disappointed with that and I fired them. I hired Brinks and they've been very good so far. The installation is fairly simple and the features are very good. There are a few automation capabilities that I lost switching from ADT Pulse to Brinks but there are a number of things that I gained. I found that there is no perfect system out there. But the system I have which is the Qolsys IQ 2 Panel which is linked up with Alarm.com gives me nearly everything that I'm looking for as far as security and home automation. I recommend Brinks.

I like Brinks' price and also the fact that the system is compatible with my Google Home. But I have had an awful experience with Brinks. I ordered the system online and then I wanted additional sensor for the door. So I ordered a doorbell sensor and the doorbell ringer with the video to it. I got the system pretty fast, but I was missing the additional door sensor and the doorbell ringer, and I was charged. I did the whole thing through GreenSky where it's 0% interest, so you just make the monthly payment. I was charged $593.21, which was more than the basic system. But I like the parts I have. I love how when I leave my house, it would tell me to set the alarm.

When we called to cancel our account the representative told us we were not under contract, but that we should stay and offered discounts. We declined and cancelled the service. We dismantled the system and began working on our home, fixing a leaky roof, etc. Today we received a letter stating we were under contract and that we must pay for 6 months we aren't using. We would have restructured our plan and kept the service if we had to pay for it. It has been a huge waste of time, waste of money, and source of frustration. It's completely unfair to get misinformation from the company and then have to pay a hefty fee.

We have had our system for 4 years. Saturday I called to report my door sensors not working and due to that I couldn't alarm my alarm. We left for the day only to come home to our home broken into!! I called and they sent someone out today to replace the sensors! Replacing them didn't replace all that was taken nor the damage done to our front door!

I was happy with the service except for the price. I called them in an attempt to negotiate a more acceptable price. Brinks was willing to reduce but not by enough for me to continue. The whole conversation was polite, but I told them I would most likely switch to another provider. I did so. On the day of my installation of the new provider, I disconnected Brinks' equipment and called them to tell them I was disconnected and canceling that day. They have still refused to acknowledge that they are providing no service, and they have refused to stop billing for the service not provided.

I like Brinks' services and their prompt response to any type of concern that I may have when I’m away from home or when I’m away from my business. As soon as something happens, there’s somebody on the line instantly. There’s no guessing or delay. Customer service has patience and is willing to go the extra mile. I’m also excited about the overall features.

My 72-year-old disabled mother was with Monitronics since 2003, and then Brinks Security bought them. Since the takeover, my mother’s fees have escalated, which is a struggle for someone on a fixed income, but needs a security system as she’s been broken in before. Last week, she had Brinks come to change out all of the batteries after getting a low battery alert. When we scheduled the appt, we were told it would cost $145. WRONG! When they came out, they charged her $215! When she told them of the quoted price, they said that was just an estimate. They know what equipment she has, so how could they be so off? When we called Brinks, they refused to do anything. Trust me, when these batteries die, we are canceling her service and going with another company. Brinks has gotten too big, and simply don’t care about their customers.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." But here’s the thing, my husband & I never signed a contract with Brinks!!! We were lead to believe by a salesman that we could cancel any time. Plus when we signed up for security it was with Guardian, not Brinks!!! These people have given me the runaround & have been so incredibly rude & unhelpful!!! The way they run this business is a scam!! I’m pretty motivated to shell out for a lawyer to get help getting out of this so called contract! Brinks, you have some shady business practices & I warn anyone considering using your services! Do not use Brinks!

I installed the Brinks system all by myself and it was really easy. The mobile acceptability is nice, and the cost is affordable. Brinks is not the most inexpensive, but it’s what you get. It’s a good value. When I first called the person I set up my account with, I purchased all my equipment and everything with that was great except for there were products that I didn’t need. I purchased extra sensors and I’ve not been able to reach that person back or get a return phone call back from that customer service agent to return unused products that I have. There’s a 30-day window to return this products and it has been past the 30 days.

I've always had a home security system for protection and security. I used to have Vivint, but they didn't offer the features that Brinks have. Brinks is better. The smart features that they offer is good. It’s more for your money in the part as far as your camera, doorbell and grilles. The quality of their equipment is almost perfect, as well.

I moved into a new area so I decided to start getting a security service. I used Brinks Home Security since they were recommended. I've been using them for a month now and my experience with them was fantastic. The representative was very friendly. The installation experience was good and took 45 minutes. Since the Brinks security system was installed, I've felt a little more comfortable. The features offered in the system are great, but I plan on adding an outdoor camera in the future. Brinks is a great company and I’m happy that I got the service.

As executor of my parents' estate, I called to disconnect service when their house was sold. Their service contract was up. I was told to email a death certificate which I did. The person I talked to acted like it would be disconnected as soon as the death certificate was received. After 10 days, I called because the system was still active and I had received no response. After talking to some person "in the Caribbean" and asking to be transferred to a supervisor numerous times, I was finally told that all supervisors were in a meeting and would be for over an hour. (That is unacceptable business practice especially when I'd been holding for over 30 minutes of the 46 minute phone call.)

I had Monitronics on my home. I then brought them over to my business. When I got the service, the only thing that worked was the panel itself. I just got my cameras yesterday. They walked me through setting the cameras up myself and I was finally able to get them working. I still have issues that haven't been resolved though. When I got set up, I got two months free in my business and they said they were gonna give me four months free on my home too. But they charged me last month and this month for my home. I called and complained about it. I told them that they owe me about $141. I was sold a bill of a different deal, but the features are great and the service works. The support has been amazing as well. They're friendly and helpful too. They stay on the line forever with you.

My landlord had Brinks originally already in the house and it was part of the lease agreement that I would take that over as existing. There were seven different departments I had to speak to in order to get this turned over into my name. I spoke with customer service. Customer service sent me to billing and then billing sent me to accounts turnover. They have a special department for when this happens and then they had no idea what they were doing. They were wondering why I'm not speaking to customer service, even though it's a customer turnover or whatever the name of the department is. And that’s while the landlord was on the line because he kept getting charged, even though he cancelled his account and turned in a 30-day notice.

If I could give this department zero stars I would! I called to make a payment on my account and the representative was rude. When I asked for the supervisor she put the phone down so I sat there in dead silence but I could hear her mumbling in the background. After 15 mins I hung up and called back. Sheena answered the phone again and I advised her that I didn’t want to talk to her and I needed a supervisor because I wanted to complain. She said there is no supervisor to complain to. I asked her for another number or voicemail where I can leave a message and she refused. At this point I was frustrated and we had a few words back and forth. I advised her that I would write a review and she told me that she would sue me!

I wanted to get a home security system for peace of mind and Brinks’ price for the monthly service was in line with what I wanted to pay for the features they offered. The reps were professional and it was very good interacting with them. The installation of the system was very easy but Brinks should reduce the amount of time it takes to activate it. Nevertheless, I’ve had the system for three months and it’s good and easy to use.

I called today and was told I could not cancel my account because I was ‘under contract’. I have been with monitronics now Brinks for over 6 years and even transferred our service when we moved 4 years ago. We have now sold our house and moving to another house that already has brinks as their provider yet I cannot cancel my service. I never agreed to a verbal contract extension and definitely did not sign a contract extension. I spoke to a customer service rep who said supervisors were in a meeting and they do not provide call back service. I am livid, this is not the way you treat your customers. My service needs to be canceled immediately.

I cannot log on to my BRINKS alarm account or my BRINKS billing account. Representative stated a password reset would be sent to my email. It was not. Second call (hold times getting longer), email sent. However, application asked me for mother's maiden name and stated my answer was incorrect. Third call, automated stated it did not recognize the telephone number I was calling from although the number was the same as before and disconnected. Fourth call, On hold 57+ minutes - representative attempted to remedy 3 or 4 times but rep stated the application was not working and the employees at Alarm.com had gone home for the day. Who could trust Brinks to monitor anything.

We canceled our service long after our contract was up. They continued to take money from my account for two months, stating we didn’t return an email, well they sent to incorrect email and we never received it (not our fault). They are now STILL billing me for a partial month when their equipment has not been in my home since November! We have spent countless hours on phone trying to resolve this issue and have gotten nowhere. I will never ever recommend this company to anyone, in fact I will be sure to tell everyone I know to NOT use this company.

Brinks is associated with the Nest products and I already used some of their cameras. With Brinks' reputation and my convenience with their products, I got their home security system. My initial interactions the representatives were fine but there were some miscommunications between Nest and Brinks during the setting up phase. I don’t know whose fault it was specifically but it ended up working out. It’s a new relationship between Brinks and Nest so they gotta work some of the kinks out. Other than that, I got the three-year plan which is $19 a month and the price is fair. Having the Brinks system is nice and it gives me a sense of security.

My five businesses use Brinks' security system. We've had their system for 12+ years in one location, and when we opened one location we put their system in. Also, we switched to Brinks on the other locations, which was not a difficult process. However, we got an old system on two locations in 1021 East Pioneer Pkwy and when Brinks asked to upgrade the system, they were going to charge something. But I prefer not to put anything. I don't know if you need to replace sometimes, because they come to fail sometimes.

Dealing with the customer service representatives at Brinks was such a stressful experience. I realized after going through my bank statements that the payments being deducted from my account every month for these services were gradually increasing. Keep in mind, I have a CONTRACT with a locked in rate! The price I was paying had increases 4 times without me ever being notified by Brinks. The representative informed me that since I am enrolled in autopay, I do not receive statements and that I would need to check their website in order to find out if/when the rates were going up and THEN call them to let them know to revert my rate back to the original one stated on my contract. I thought she was joking!!

I signed up for Brinks home monitoring in December, and did not enroll in auto pay because I wanted the service to discontinue in January. In January, my credit card was charged and I contacted Brinks via chat to cancel service and auto pay. Based on what the agent told me, my account should have been discontinued aka cancelled aka service disconnected, on February 13. Instead I find out that Brinks has not discontinued service and has continued to monitor and bill me. Today, I spoke with several people at Brinks, and only one person informed me that I needed to complete and sign a document in order to discontinue services. This detail was left out in January.

I became a Brinks customer in 2018 after Livewatch and Moni/Monitronics was purchased/merged and decided to use the Brinks Home Name. I had been a Livewatch customer since 2010. My current rate was honored and at the moment I do not have a contract (I purchased my own equipment in 2010 and installed the new panel and keyboards).

My daughter has Brinks and so I am familiar with the system. I went with them and so far, I like the Brinks system that is set up here. But since I'm still trying to do some remodeling, I haven't been able to hang it where I want it. Usually, I use my phone to activate and deactivate it. Also, while my grandson uses it, he has to go back to his bedroom to shut it off. Still, everything has been fine.

I was double-charged for services and when I called the call center resolve the problem about the technician they sent my house taking my $99 check and then they charge me an additional $99. They proceeded to tell me the technician took the check illegally and that I should call the police. I asked them, "So you sent a technician to my house, set charges people illegally and I'm supposed to call the police for the technician that you sent to my house?" Turns out none of that was even true. Technicians often take checks. They were just giving me the runaround. So they did not refund me my money. Craziest business transaction I've ever seen or even heard of. If I were you I get with SimpliSafe or something else, anything else.

My husband and I had Brinks at a home that we previously owned. Since selling that house we were informed that we were in a "contract until 2020" but that we could utilize the system should we move to a new location that needed it. We bought another house and had the technician come and install the new keypad (even though there was already an existing one" and made *triple* sure that doing so would not extend our contract with Brinks since we wanted to break free of this company and their fraudulent charges ASAP). We were assured that we weren't going into a contract extension... Then a month later came the bill from Monitronics. "Thank you for extending your contract an additional 43 months." We have called and tried to get out of this and the last contract a million times and just get the runaround and would have to pay nearly $1700.00 to get out of this scam of a system. What a fraudulent, unorganized, joke of a company this is.

The guy who lived before at the house that we bought had Brinks so we opted to continue the service. Their rep made the set up pretty easy. The guy that set it up gave me his cellphone number, so I can call him directly. The system was already there and they just shipped me a bill card or something. It has been pretty good so far with Brinks. The features all worked for what we need it for and everything works like it should. Also, it's easy to use and the cost seems pretty reasonable to me.

Brinks was the 24-hr monitoring that came with Nest. We really liked the Nest hardware that we could add to Brinks and take away from it as we please. We could use whichever pieces we wanted so we could customize it to our home. It wasn't a big bundle that we had to get. I also did some research on Brinks and it got good reviews, so I was pretty happy with it. But in the beginning, my interactions with their reps were pretty horrible because it took me a really long time to get my hardware. My husband was going out of town and the gentleman that I spoke to said if I placed the order right away, they could make sure that I got all of the hardware in time before my husband left. On the morning of him leaving, I still hadn't received the hardware. I called Brinks and told them it had been four days and I still haven't received it. They told me that it hadn't even been sent out yet.

Updated on 03/04/2019: Did a review on Brinks Home Security a couple of weeks ago. I did receive an email responses from Jacob **, but when I try to call Brinks customer service line, even with a name, they are not able to help me. I ask the customer service agent, Brendan, this morning to please connect me with someone who could help me in getting a resolution to my problem and was told that he did not know who he should connect me to. This is the runaround that I have been getting for the last 7 months from Brinks. Jacob ** please email me **.

First, let me begin by saying I had NO issues with the service I paid for with Monitronics. The system and company were reliable and I would recommend them to others. My issue comes with cancellation not being honored. When we sold our home, I called to cancel the service, my contract had since expired and all was good. Fast forward 8 months later and I see a charge from Brinks. I had no contract with them, ever, so I called to find out what this was. Turns out Brinks purchased Monitronics and had been billing me ever since the cancellation. They claimed I was told I’d receive an email to verify my request to cancel. I absolutely do not recall this at all, otherwise I would have done so. Turns out I am out the money. I just think this is a horrible way to go about this.

I’ve heard very good recommendations about Brinks Home Security from my friends and family. Compared to other companies I looked into, Brinks was more reasonable and more affordable on my price range. Every time I called about an issue I’ve had, I’ve always received above and beyond great service for the customer service. The reps are very friendly and very personal. I installed the system myself and I talked with them over the phone. It was easy. I have been feeling very secured since then.

Brinks' system is perfect. My wife watches any activity from her phone and she loves it. Working with Brinks is the best experience I've had. Utilizing their system has been super easy.

In August of 2018 I was looking to switch security companies as my previous provider, AT&T Digital Life was just getting crappier and was too expensive for the 1980’s designed system they had. I did my research and settled on the kind of system I wanted first which was a Qolsys IQ 2. Then came looking for a company who supplied them. Several local companies and a few other national DIY companies offered the system but by far the one that stood out the most was Brinks. I am a nerd so I knew Monitronics was now Brinks and had heard very positive things about them so I decided I would give them a call. Got an excellent deal and a lower monitoring rate than what I was paying previously all within my opinion a superior company.

I had a contract with Monitronics for years which has been taken over by Brinks! In December I switched to ADT where Brinks was notified! I am being told by Brinks billing I have to pay for TWO MORE YEARS OF BILLING over 800.00!! Someone show me where I signed up for FIVE YEARS!! I AM NOT PAYING BRINKS! SUE ME.

We had a security system with the company that Brinks bought out and we’ve been very happy with. We buy houses, remodel them and sell them, and we ended up calling Brinks when we were looking around for a security system. Brinks had a system that would work for what we needed. The reps have been very good and helpful, and they call you back if they need to. The installation took about 45 minutes to do with the phone. My husband installed our system in our home, so he knew some of the techniques. Brinks has been serving our home now for over a year, and overall, the system works fine. Once, the backdoor was blown open and they called immediately to notify my partner and me to let us know that the security system had gone off. We’re very pleased.

Amazing that almost half the ratings here are one star, says a lot. Like so many others, my elderly mother-in-law tried to cancel her contract when the price went up last Spring, but they gave her the run around, needing code words, etc. Her son did block them from direct deducting from her checking account, so they have not been paid since last May. They presented her with a statement two weeks ago that says she owes them $392, after two calls I got a service rep who assures me they will add another late charge each month and will ultimately turn it over to a collections agency if she doesn't pay. Be very cautious of letting this (or any other) alarm company talk directly to your elderly parents, the outcome is rarely a good one.

When I first signed up, I was told by the technician it would be a 24 months contract. He had me sign on IPad and left. Now, I’m in the process of moving and Brinks all of a sudden said they will not cancel my service, because my service is for 36 months which I never told the technician and requested only 24 months initially. Now, I’ll be charged for 5 more months even though I’ll not be using the service. To be fair, if I can prevent more people by keep writing a review so others will not experience the same loss as I’m going through, that’s is satisfying to me. I’ll keep writing a review about my worst experience with Brinks for a long time to come. They are taking my money, but this should not happen to other people in the future even if it means I would have to pay what they demanded. This is the first of my review I wrote as soon as I got off the phone with Brinks agent who kept repeating the same things rather than find a solution. More to come.

I signed my 3 years contract with Monitronics Home Security company. Brinks took it over and don't want to follow the contract. They have increased my monthly charges second times and say that I cannot cancel their services because of it. Very dishonest, poor customer service.

My family & I recently moved abroad from the US. It was stressful and taxing, as we had to shut down our lives in the US (sell our cars, cancel cable and internet, cancel our cell phones, get visas, etc) and start new in Singapore (enroll the kids in school, rent an apartment, get new phones). One of the million things I had to do in the US was cancel my Brinks account. I had been with them for years, back when it was Monitronics. On November 20th, I called Brinks to request cancelation. They told me they would send me a DocuSign to process cancelation. It never came.

Brinks Home Security has provided monitoring for my Nest products. I purchased the system online and it was self-installed. The instruction that came with the equipment was simple and easy to use and the cost of the products was fair.

We had an attempted break-in the day after New Year’s. I had AT&T prior for a number of years, but I decided to go with Brinks for their package and the promotional free camera they were offering, and the doorbell. The signup with Brinks was done over the phone, and it was fine and easy. They introduced me to the product that I purchased and they sent it through the mail. I got the whole package and I paid for an installation. Their customer service was good, as far as the way they conducted business.

We wanted to use the Nest Secure Alarm System and Brinks was the provider that was listed as one of the monitoring agencies. The system was a self-install and the instructions on the equipment were fine. The features offered in our system have been good so far and we are happy with the quality.

Representatives found an easy target when they encountered my senile elderly mother. Convinced her to sign a long term 60 month contract that I can't get her out of. She was so confused that she never learned how to use the system. I moved her into my home 3 months ago. BUT she is still on tap to pay off that contract. I called customer service repeatedly but people who answer the phone, who English is obviously their second language, are standing by the party line that the contract must be paid. I want to make people aware that when your parents are home alone they should not let anyone inside their home and they certainly shouldn't sign anything until consulting a relative. Brinks is probably in the right legally but they are dead wrong morally.

I hope this review would see the light. I have been for two and a half years with Brinks, I was paying 35$ per month. After that time I called the company asking for a discount but they offered only 5$ discount with a 3 years contract which I refused. I called later to double check but the account manager said the same thing so I canceled and I bought another system for 250$. While I was looking in my email spam I found that Brink sent me a spam to come back for 14.99$. I did not like it so I called the sales department at Brinks and told him what happened and he got my number but after hearing my complaint he just hang up and never called back so I called again and another sales tell me ‘since you canceled why do you call us’ and hanged up.

When the Brinks system is up and going like it should, it’s okay. But it hasn’t been consistent with me. I need to call in and have the system restored because it has been down for a while now. The panel went out on me, so they had to send a new panel. However, I live in Raymore, Missouri and they said that they didn’t have anybody in the area. I had a young man put the system in, but he’s not here to keep it updated.

My gate was being opened one night and I didn't know why. Brinks was recommended as a home security system, and our experience has been good. The installation of the camera though was not as easy as I was hoping it would be. As a single woman, I do not know anything about tools so I had to find somebody who could help me. My house is concrete so I can't just go by a screw and screw them. The guy who helped me set up was so patient and it helped a lot. The rest was easy to install and everything was done over the phone. When we first set up the glass shatter thing, it fell down and then it went crazy. I had to put more of those command strips on it and I hope it doesn't happen again. So far, I have not used their service which is good. The gate hasn't been opened again for a little while but the camera has been set up so I’ll know if something happens.

Brinks' rep was fine. We compared prices and went with what he offered. It was a self-install system and it took me an hour to put it in. It was easy. However, I had a panel that didn't get good cell service. Brinks immediately sent me a different panel that was with the carrier that was the strongest in our area.

First off I want to say I originally started 4 1/2 yrs ago with Moni. When I first saw my bank statements showing Brinks which I call (Jinks)...I knew it was going to be a problem. I finally enquired about it & my nightmare had begun. Brinks had brought out Moni. Now here we go. I had an incident where my neighbors' camera caught a thief going in my car. They only stole a 150 dollar shades. I was upset so of course I called my new alarm company (Jinks). Why did I do it Lawwd. But I did!!! I thought I was getting a package deal. My bill was only supposed to go up $9.50 a month more than what I was already paying. When I got the bill they told me I owed $2400.00 & I only had 60 days to pay it. I got off a flight from visiting some family & my cameras were not working.

We were using ADT and it was abominable. We are now using Brinks and interactions with their customer service has been very straightforward and uncomplicated. I was a little bit perturbed because Brinks didn't offer a tech to come in and install the system. I had to do it myself but in doing so, I got an in-depth training and I learned the system to where I could navigate it. So, it was great overall and I’m totally satisfied. I don't have any problems adding, moving, renaming or removing a device and getting through that whole working with the alarm system.

There were a lot of break-ins in the surrounding neighborhood and we wanted to have another level of security in the house. Prior to using Brinks, I was shopping around with other security systems – ADT, Vivint, and another one. I had Vivint installed, but I didn’t like their equipment nor some of their services, so I shopped around ADT, however, they served me up with a bunch of false promises. And while purchasing the Nest product, I saw that they had a contract with Brinks Home Automation, so I went with them.

I signed up for LiveWatch and then, they were bought by Brinks Home Security. I've been using them for two years now and so far, my experience has been good. Their customer service was very responsive when I called. I installed the system myself and it was simple. I travel a lot and having the system makes me comfortable.

I was with Monitronics for years and was never contacted about upgrading or changing my original equipment. Then I received notice that they were now Brinks security and the cost of services was increasing. So I was paying more for outdated equipment. I decided to change security systems for a company that actually communicates with their clients. I called to cancel service and was advised it had to be in writing. I mailed the request with the information.

My husband and I could not be more unhappy with Brinks. We tried to cancel our contract to cut down on expenses and we were told we had 17 months left. We were bummed but understood. We’ve tried to get the bill cheaper and they offered to lower the price by $5 if we signed another 17 month contract. Nooo way! Well, we recently relocated and their technician was unable to install our outdoor camera. When we called Brinks to have a reduction in price since our camera was not operable, they refused to lower our bill. We are now paying $70/month for a doorbell camera and two motion detectors. That’s IT. On their website they have motion detectors, outdoor cameras and a doorbell camera advertised for $40/month! And they refuse to price match. We will never use Brinks again and are disgusted with them.

My son had gave me the Brinks system for Christmas. Everything is going fine, but I just can't get my outside camera connected to it. Besides that, their response time was good and I've had great interactions with their reps.

I started out with a 36 month contract with Pinnacle that was purchased by Monitronics who then was take over by Brinks. I forget the dates but my system was installed back in 2011. I got to looking around and say Brinks same system by only charging 29 per month for new customers, they have been billing me 58 for the same service. I called to see about lowering my rates but it was the weekend and their Billing department doesn't work weekends. I spoke with their online chat and was offered 47 per month but required a 12 month contract. When I asked if this was locked at that price for the full 12 month, I received no answer to my question. I said I may be interested in that but if it was to be a 12 month contract I think down around 35 and a price lock, again no answer.

I signed up with Monitronics for a security system for my business because I heard really good things about them. They had a really good price when I was just starting and the service was good. I’ve been with them for 20 years and they've changed their name to Brinks. Everybody has been nice and good. If we got some issue like the burglar coming on or the alarm coming off, they call us. Then, we call them to disregard it. And if we have some issues, they're really helpful and they listen to us, not like any other company.

In May 2016, my mother began service with this company. Her dementia led her to sign a 5 year contract, taking funds from her fixed income and giving it to a company that installed a system that didn’t work for which they charged her over $200 in service charges to fix THEIR issues. Her brain not working like it used to, she could not and cannot figure out how to arm and disarm anyway. The unit is useless. We found out about her purchase 10 days after the 30-day window for cancellation, called on her behalf to speak to customer service, and cancel the account. After many phone calls, the answer continued to be “TOO BAD.” She was stuck with 60 months of payments for something she could not use, money that is now going to Brinks instead of paying for diabetes medicine.

I am a former/acquired Moni (10 yrs) customer who after bill increases, attempted cancellation in December. I called customer service December 26, 2018 requesting to cancel my account immediately and was very surprised that they required the request be sent in writing to complete the cancellation. Not only that, they told me that it will then take them 30 days to complete the cancellation from the time they receive the letter, all the while they are going to charge you for the service.

I had tenants move out of my rental home and the new tenants didn't want the alarm service. So I called Moni, who is now Brinks, to cancel the alarm system. They told me that they couldn't just cancel it over the phone and that they have to mail me a letter and then it could take up to 30 days to cancel once they receive the letter. I asked how this was possible and they offered no other solution. I hung up with them and called back the next day. I was able to get someone that said they would send me a cancelation document to e-sign.

Security system purchase from a local company, Central Protection Service with contract with Monitronics. The system was obviously never connected as system was triggered several times with no response. I contacted Moni and they confirmed they had no record of alarms. Just dismissed my concerns. After several months I went with another company but continued to pay for a year of contract. When I tried to cancel they won’t let me. They keep charging. I feel they breached the contract. I now know this is Brinks' business practice after taking over Monitronics. Brinks are scamming customers.

I have Brinks at my property in Maryland and everything was good. Their techs were very professional and I'm very satisfied with the quality of the installation. So, I chose to go with them again for my property in DC. But I had a problem with the guy who handled my situation at the third-party company that Brinks hired. He was supposed to call me back about the installation but he never did. Then he was out sick. And when I got to talk to him, he told me that I could install the system myself after he couldn't find any installer. My experience with him was very unprofessional and messy. So, I returned the system to them even though I paid for it and I didn't get their service anymore despite being able to work with somebody else to get things cleared up. But minus that incident, I'm totally happy with Brinks' system.

An appointment was scheduled for between 10 and 2 on Tuesday. Tuesday afternoon came and no one showed up. I called to check and they said they don't make next day appointments and that the next appointment is a week from Wednesday. That's 10 days for my business to be without an alarm system and is totally unacceptable.

RUN AWAY!! Do not do any business with Brinks! I’m a Former LiveWatch customer. LiveWatch was awesome. Great value and great service. Brinks now owns Livewatch. Brinks has literally been the worst customer service experience of my entire life. Made my final call in today. Voiced my complaint with Brinks' failure to update my address after a move for over two months (that’s two months paying for service I didn’t receive at my new address, when I have given them my new address multiple times in writing and verbally over the past 2 months). Additionally this is after being promised new door and window sensors for free for the new house because the old sensors were breaking when I tried to remove them. No sensors ever showed up.

Brinks is a RIP off. I was a Monitronics customer. Recently I noticed that I've been getting more and more letters in the mail from Brinks. I called to cancel my service after noticing that my bill had increased significantly from what I was paying with Monitronics however I was told I still had 23 months left on my contract and would have to pay off the remaining balance.

My experience with Brinks has been good. The reps did a good job explaining the different products they offer and what I could get. However, I wasn't aware that I was gonna have to install the equipment myself. But my cousin who referred me to Brinks helped me set the system up. She talked to a representative to walk her through that process, and that person did a good job. I started off a bit rough though because the GreenSky connection wasn't described to me very well. I didn't know that I will have to pay GreenSky along with my monitoring fee. I thought it was gonna be one bill together. So, now I'm paying $30 monitoring fee as well as the monthly fee service which I also wasn't aware of. Nevertheless, I feel definitely safer having Brinks in my home.

I had a different security provider before and with that provider, the minute I open my front door, I forgot to disengage the alarm, my phone was ringing, asking if everything was okay. Now, with Brinks, I don't get any phone call. Now, we can’t afford to have it because I’m not working anymore and my wife is the sole income provider. There was a lady that I talked to that I couldn't get help outta her, and I said, "Well, I guess the best way to get it disconnected is to go up and close my checking account." So that they won't be able to bill. Brinks said that they’ll just sue me. They will just file a claim against me and take it to court. James, a guy that I talked to told me to call back on April the 9th to cancel my service, that way I would already be done with my contract.

I first had billing problems when Brinks took over my Moni account. Billing was messed up and I kept getting bills from Moni too. Finally I signed up for auto payment and the first payment didn't post at all and I get a bill with a late fee. Once I find out I send another check and the auto pay starts working. They were supposed to credit me $5 once they received my check for a refund as per their representative told me for the late fee. Of course that never happened and I still get late fee notices, but auto pay is working.

As a Monitronics customer since before 2011, Brinks acquired my account. Soon after, our monthly statement increased so we called to reduce the bill. We recently had a job loss in our household and called again to cancel our monitoring service, and Brinks says we agreed to a 60 month contract when we called to reduce our bill. The agent we spoke to offered us $80 to cancel the contract, some papers to sign by mail, our final month's pro-rated amount and a $5 convenience fee to pay the $80 by phone.

My son had Brinks in his house up in Sacramento and he also picked it out for me. Right now, everything seems to be working. The only thing I wonder about is how well will it work when I push the emergency button that I carry with me. There’s no way of finding out ‘till I need it.

Everything has been going fine with Brinks, and we like that we're able to access it while we're away from home. I feel a lot better with it. But they could get the camera working because we can't access it online. Other than that, Brinks is a reputable company and it's a good company to go with.

My daughter already had the service with Brinks, so she helped me set it up. The agent that initially helped me was new, so they misinformed me on the price versus the equipment I would be receiving. It was a huge misinform so we ended up going with a different package because they told me the wrong thing. But they didn't honor it. I didn't like that at all because if you tell me something, you should honor it. If it’s not my fault, they should be talked with correct information. I ended up having to speak with a manager, and he didn't change anything, but he was very helpful.

I had a home security system and I wanted to add to it, but the cost of adding to it was ridiculous, which may need to get other providers including Brinks. Brinks was more expensive than a couple other companies, but I thought I’d stay with them because one of the other companies I was looking at has been circumvented and that’s not what I want from a home security company. The representatives from Brinks were very patient and helpful.

I cancelled my service with Brinks Home Security a few weeks ago. However, my auto payment was still processed. When I called sales/customer service, I was transferred to several different reps who were extremely rude. I requested that my account be refunded as I am no longer using their service. I was flat out told that they would NOT refund my payment. How can they legally charge me for a service they are no longer providing? I have never received such poor customer service. Very disappointed and will definitely urge others not to sign up for their service!

I was moving into a single family home in the city and when I knew that I wasn’t gonna do a do-it-yourself system, Brinks was the best and most affordable option. I had a sense of security with them coming out to install a home security system rather than having to do it myself. It gave me more peace of mind. The person they sent out for installation was very helpful. I had existing detectors that he was able to program to maximize the security system. It took him three hours to put in the system. I’m glad I didn’t do it myself because there were a few issues that ended up coming out and I would not have been able to do that. The features offered in my system and their quality are great. I like that I can follow everything with my phone. The cost was right in line with all the other systems. But with the installation, it was the best price. Overall, I had a great experience with Brinks.

I am a former/acquired Moni customer who after bill increases, attempted cancellation in December. The link provided was a dead hyperlink. I called customer service/retention to secure another link which was sent. They accommodated an immediate cancellation with management advising that the 30 day period was waived in lieu of policy. I was advised that I’d receive credit and not incur further charges. I however, received two bills without credit for Dec/Jan as agreed upon, both with $2/ea paper billing fee.