Brinks Home Security Reviews

The tech was very helpful and provided information as he worked. He was kind enough to install the battery that I had for the hallway monitor also. I found his demeanor very pleasant. He recommended calling Brinks for another panel.

The gentleman, who was assigned to fix the problem, was awesome. After explaining to him that the problem started after the last person did an update on the primary keypad, he knew that he had not done the update on the secondary panel. He did the update and check that both were communicating. He then remounted the secondary keypad so it was more stable. I hope you are able to teach the rest of your staff to have the pride in their jobs as he has in his.

Woman tried very hard to help me. She was helpful after many tries. She did not give up. Thanks to her it’s working, after much stress. Hope it doesn’t happen again. This is all I can say. Your company should not charge such a ridiculous amount for a home visit.

I appreciated the fact that the young man that came to my house knew exactly what he had to do, was courteous, polite and well informed. I feel very safe with my security system, I have had several people say, "Well why don't you change and go to this one or that one," and I said, "No thank you. I will stay with what I have."

Charles, the Technician was knowledgeable and thorough and politely answered all my questions. It took quite a bit of time due to payment issues, but he was able to get everything set up properly. I appreciated his time and knowledge.

The gentleman that come out was very nice and Thorough, He check all connections plus my key fob and medical necklace, even rubbed on my animals that were interested in what he was doing. Visit was pleasant, I’d him for replacement signs. He didn’t have any on truck but give me stickers to put in window.

The young man done everything possible to solve the problem over the phone but it’s something a Technician will have to come to fix. He was very nice and helpful. I really appreciated the time and patience he took. I have been very pleased with the ones that work for Brinks and the care they take for us elderly folks. God bless you all.

The guys that came out were wonderful. The tech on the phone his English was horrible and honestly I should not had to call 10 different times and be on hold all those times to get a technician to come out

The tech was very good at making the system user friendly. Very polite and courteous. He explained the use of the panel and the phone app. I now feel very secure at home and when I am away. I would recommend Brinks Security to my friends.

I called yesterday and I timed it for 45 min the first and 2 about 55 trying to get someone to answer my question about my alarm said radio was not working. I don’t feel safe if my alarm system isn’t working. They took thing was yellow.

Yes. The upgrade that was very professional done. Only complaint is we find the electronic voice, very annoying and which we can change it to a more pleasing voice. The customer service is very good. Just wish the hold times were shorter.

I have appreciated the great service from Brinks. The technician was fast and efficient. He took care of updating everything in a timely manner. He showed me the new features of my system and how to use them. Customer service even followed up twice afterwards to make sure things were great. Thanks for the support.

Great experience... Was on time... Got to work immediately and was very knowledgeable...when I asked questions about what he was doing and the process... Also helped me to understand....what the outdoor cameras were capable of seeing... Again very great experience.... So far.. All good.. Outdoor cameras are working great and no problems to report at this time.

I was very pleased with the service I received, especially with the transfer of our account to my name with the customer service representative. I was also pleased with the technician who came to the house to upgrade my panel.

Quick and professional, highly recommend Brinks. I like the service and professional service! Please keep me informed of any other positive changes! Please provide free devices to monitor gas and fire please. If I pay for service I expect the system that monitor everything for me.

The tech was very knowledgeable and friendly. Good customer service the upgrade was flawless. Also checked to make sure everything worked before he left and made sure that we understood how everything worked. Would use them again if had to install a new system. Thank you.

I was very happy with the care the technician gave me. He was polite, knew what he was doing, and corrected errors the previous technician from another company had done. He did all of this with a smile as well as continuing to check and make sure everything was functioning correctly. I actually feel that the system is fully functional without errors for the first time, and I’ve had this system for five years or more. I wish I remembered the technicians name. He was excellent and a great representation of his company.

Brinks security customer service is an absolute joke. I have been a good paying customer for years, this past November I switched banking institutions and called Brinks to update payment info. I have never missed a payment before this garbage service experience. The Agent not to my knowledge took my payment information incorrectly. It has now been over 5 months of me calling numerous times, spending hours on the phone with incompetent agents during my work day, getting hung up on by numerous agents trying to rectify the situation.

I had an account with Protect America on my home security system. The contract had expired. Brinks got my account in July of 2020. The 1st time I called Brinks they stated I was under contract with them until 2023. I asked them to email me a copy of the contract & they stated they couldn't email, they would send thru regular mail & I would get it within 7 to 10 business days. I waited 2 weeks & never got it so I called back & the guy stated he could email it to me. I said, "Great, I will stay on the phone with you while you email it to me." He stated it would take 72 hours for me to get it. I said, "Come on now we are in 2021, it should only take a few seconds."

It's good for the purpose of trying to get your home safe. The connections to the application work well. However, for long term customers, there should be more bundles or discounts for additional cameras if a homeowner prefers to install more. They're expensive for including sensors.

The system is thorough. I have some issues with one of my monitors that I've not attended to yet. But I'm satisfied with it. The sensors have been fine. When something goes off in here, they call me immediately, they call my son, they let us know and they send the police out. They do everything they're supposed to do.

We did not have an alarm system and my husband and I were both working full time. There was just the two of us in the house so the salesman’s approach put things in layman’s terms for us both and that sold the deal. My service was upgraded because we had a break in on December of 2016 and the alarm did not respond the way it should have. So instead of taking Brinks to court, we talked it out with them. Instead of going through a whole court hassle, they offered us outdoor cameras for free because we only had the alarm system. They kept the price the same. It’s less than $47 a month they take out of my account once a month. All these years later, I’m still with Brinks.

Brinks upgraded my system, was cheaper and seemed better than who I was with for 12 years. I like the system. Everything is touchscreen, so I don't have to enter a bunch of numbers to turn my alarm on or off. Also, I could check on my dogs with the video cam. But when I had to change out my router, it's a pain to change the camera. I tried to do everything it said online, but that didn't work so I had to call in. Also, I improved the number of actual video clips we can record, but I would like another indoor and outdoor camera added to my package. That would have been great.

The reps at Brinks are very helpful. They explain to you and help you with whatever you need. They are very clean and professional when they come to my home. It's a good service. It’s very important to have the security because you're not always home and to protect your family and your stuff.

Updated on 05/12/2021: After a whole month of horrendous problems with my Brinks system and a system that was defective and not working at all, Brinks accepted my cancellation effective April 9th. I was assured by your customer representative that I would not be charged anymore following my cancellation. So image my surprise when I saw a charge of on my credit card on May 3, 2021. I understand this must be an error, and I do hope we can resolve this in the near future. If this is not resolved by the end of the month, you will be hearing back from my lawyer.

The first person I talked to on the phone told me to replace two batteries and the problem would be fixed. It was not. I called again and was told it was a different front door battery. That didn't work either. They said they would send someone out, and I would not have to pay for it. Yesterday I got a bill!

There's always the case when I speak to someone from another country and I don’t understand them very well. A lot of it is I'm a little bit hard of hearing. I had to hang up because I couldn't understand what they were saying and there was no sense in staying on the phone trying to talk to them. Other than that, I've enjoyed Brinks's service so far. They've done a good job.

I've had Brinks for almost three years and I had to have a little work done. If I would renew my account, the service call was free. The system is very easy to use. It showed up on my phone app that the batteries were low so I called Brinks and their tech put batteries in it.

The Brinks system has a pretty good price for what I paid for. I have the basics and it does what it's supposed to do. I'm satisfied thus far.

I liked Brinks a lot. I was with Protect America ad Brinks bought them out. Not only did they drop my monthly payment, but they also increased the level of service. I had a problem with one of my remotes, and I was upgraded to a really fancy nice remote from Brinks. They also upgraded my internal parts to my command center. I thought I was getting a little flat one, the new one they offer, but their rep said they were just sending me the gut, which is fine. She walked me through it. We put it in.

I started off with Protect America, which merged with Brinks, at my home in Arizona. When I moved to New Mexico, I had no issues with what services they had or their pricing, so I decided to stay with them and had them set up my new system there. The crew who came out to install was really amazing. They got there a few minutes earlier than their time window. They were very efficient. They got to work and made sure everything was working to my satisfaction before they left. I am very satisfied with the system. It's very user-friendly. You would expect everything to work the way that it does and there's no trying to figure it out. Brinks is very easy to work with. They're very professional, very accommodating and I have no issues with anything that they've done. I would recommend them to anybody who asked.

The rep from Brinks was friendly, courteous, and he knew about the business.

My Brinks system seems to work very well. I've had nothing but false alarms like my wife forgetting to put the code in quickly enough, but they call right away. I know it works. Thankfully, I haven’t needed it for any emergency.

Brinks has been a pleasure to deal with. The app is responsive. If you call in, the same thing. I've had some issues lately, not their fault, but they came out and fixed it. They replaced everything and at no charge. The system is fair for what it is and the price. They let you do whatever you want to do. It's good as it could be with technology nowadays. Keep it simple, stupid. There are a lot of bells and whistles, but they cost you money. And it just depends on what you want to do. You just need something to tell you your ** is on fire, right?

I'm not crazy about the way Brinks handled the call outs when an alarm goes off. Other than that, it's okay. I had an alarm go off once and I told Brinks to send the police because I wasn't home. A door wasn't secure. Maybe some air got in between it, and it caused the alarm to go off. However, Brinks told me that they couldn't send the police. The rep explained it, and it made sense so I didn’t mind.

A guy came to the door and showed us all the available options. And compared to what the owners had for the house before, Brinks was better and cheaper. The installer showed me how to use everything. I feel a bit safer knowing that if anybody breaks into the house while I'm not home and I don't answer my phone, the cops will come to my house. If you are looking for other options, Brinks would definitely be the number one choice.

I eliminated my landline phone and cancelled. Took two calls to customer service to get documents I needed to cancel service. That was 3 weeks ago. Now I am informed I need to pay for 2 more weeks. Five weeks from cancellation till actual end of service is ridiculous. Furthermore, they do not inform you of alternative of cellular based service. At this point I am glad I was unaware of that option.

My ring doorbell isn't working. The technician advised me to contact customer service. I was agreeing to another contract, but no one can help me when I called. If I have 30 days to terminate my contract that will be my plan. I don't understand why it's so difficult to get help from the Brinks team when I faithfully pay my bill each month and have agreed to extend my contract.

The initial contact and the guy who came in was very nice and professional. There was a very thorough check of the sensors that the installer did. He went around and tested everything, and made sure the new panel connected to everything. The system works fine. Brinks called immediately if the alarm went off. However, they were very slow in getting things set up. It took them over two months to get into the house. By that time, the lady had mentioned things like, "Well, here's your rate. If everything's all compatible, it should stay at that rate." But when they came in to set up, they said, "Your panel is out of date. It will change your rate from $31 a month to $65 a month.” They had me under a 60-month contract, but I just said, "Well, I'll take my risk and I'll cancel on you unless you just upgrade the panel without this, what I considered ridiculous."

The Tech was very knowledgeable and quick to identify issues for repair. He was thorough and polite. Very efficient use of time. He explained what he found that had failed along with procedure to correct. When he left everything was performing great.

The Brinks installer was great. He showed me everything I needed to know about the system. I like the way it looks. It's not bulky, and you can put your family pictures in there. I feel better now.

My wife had Brinks in her last house. But the customer service has been a little shaky because I've been trying to get the account changed over into my name. I'm taking over the bill payment of it. It has been a little tough getting that figured out. I'm hoping that with the next billing cycle, that will all take care of it. They ended up charging my wife's credit card, even after I had sent in the information for it to be switched. Getting some of these bookkeeping things taken care of, more expedient might be a preferred result. We're a special case, to moving and getting everything changed in name, all at once. Other than that, we had an updated data panel put in. The installer was good. Gave us some good points.

I love the technicians and I ain’t going anywhere. Something like Brinks is pretty much bulletproof.

I had canceled my service and was planning to move. While remodeling, my sons talked me into staying. In the meantime, my back-up battery in my alarm system went bad. After deciding to stay, I called Brinks to reinstate my service. They scheduled my appointment for several days from then. To my surprise they phoned the next morning and said they could make it then. The tech showed up. Reconfigured my panel to a cell phone instead of a land line, changed the system battery and checked every sensor. Went through all of the operating system again for me. The service call lasted about an hour and when complete, he said " no charge, welcome back." How cool is that in this day and age!

It took a while but was able to determine the problem was with the sensing unit I received. A new one is being sent to replace it. I hope the replacement sensor will solve my problem. Working with Brinks to solve my problem has always been a pleasant experience.

The technician was capable and the technician was personable. The technician was a good communicator. The technician wore a mask. The technician tested the system. I haven't had any problems! I look forward to a continued safe security system. Brinks has a great team with good communication.

Thank you for the greatest service and wonderful options and a peace of mind! I had fast service. Within two days or so I had a technician come out to install a camera on my porch. Not only fast service most appreciated with the timely manner but great service from technician! Highly recommend Brinks Home Security!

He was very professional and helpful throughout the whole time, and we finally figured it out, we were looking for something that was labeled wrong. I couldn’t have done it without him, I don’t remember his name but I’m glad he was there!!! Thanks again.

I was able to get the fobs changed and the door code was changed by technical support. I was talked through the changing of the door code very skillfully by the technician from technical support. My experience with Brinks is usually handled well.

Monitoring is on point. Customer support is good always there to assist you and inform you of anything going on with your system. I have not experienced any false alarms like some other customers with other companies. My cameras give good outdoor coverage and makes me feel safe with Brink.

I have forgotten the person I spoke with but they were very knowledgeable and helpful. I have been with the same company for years. There has been 3 different names since I have had my system. I even agreed to a 2 yr contract to keep my monthly payments the same. The customer service is always has been great.

We feel secure now that our entire security system is working properly. The last technician made sure everything was working and took time to show us how the new panel worked. We really appreciate the time he took to help us.

I was pleased with the technician, Jamey **. He was prompt, polite and professional. He explained what he was doing and helped set up app on our phones. I am happy with my service and the technician that was sent. Thank you for his help.

I was pleased with the ease with which I was able to set up a new account and service. The team was very professional. The installer was very knowledgeable, pleasant and very professional. I would recommend Brinks to all my family and friends everywhere. Brinks is amazing.

Your Tech support was the best support I've ever had and I thank you for that. Please keep up the great customer support. The young lady from Jamaica was very knowledgeable in walking through getting my system straighten out. Kudos to her for her patience. Thank you once again.

I appreciate the great service I received from the technician and his assistant. Very knowledgeable and personable. On the other hand was very displeased when speaking to the caller who I called with a problem. I could not understand her at all. I asked to speak to her Manager and could not understand him either. They were not American and did not speak very clear English. Got so frustrated and wanted to cancel my account. So you may want to rethink the outsourcing.

Very Happy with the service. Will recommend to anybody we know that might be looking for a security company for their house to protect family members & I can't think of anything more to say. It is an excellent service.

During the day they are great but don’t work at night very well. Circles are reflected in the camera images. I think that it is because the images are reflecting on the lens which is causing the problems. Thanks in advance.

Technician was very polite and very helpful. He was concerned that we didn't have smoke alarms hooked up to the security system so he sold us on those cause we never thought about it. Great job, we will now have a peace of mind.

The technician that service my alarm system was great. He was very helpful. He also helped me with my doorbell camera even it wasn't part of his service. I have not had any issue with my alarm system. It has been very reliable.

He was great. I told him what was going on and he fixed the problem in 6 minutes. Then he took the time to explain and answer my questions and double check everything to make sure everything was working correctly.

The installation of the new radio was timely and efficient. Darren, the technician, was friendly and informative. Hopefully, the old radio can be repurposed for some useful function. We are happy with Brinks' service and plan to continue our subscription.

I've only had good experiences with the company and product. My only complaint is that my system previously worked with alarm.com, allowing me to set my alarm with my Google Assistant. That was a convenient feature that no longer works. But everything else has been great!

I've had nothing but great experiences with Brinks Home Security. They have a very quick response to any alarms and alerts. Also, when I called for assistance with setting up my cameras they were very helpful and courteous. I feel the monthly service fee is affordable and realistic.

The courteous and professional service provider walked calmly through the panel screens, describing them in detail and helped me resolve the issue the interface was having. In no time, my interface was working perfectly. Superb job! Can't ask for better!

Shirelle is an excellent Customer Service representative. She patiently spent over an hour guiding us through what we needed to do to program and install a replacement sensor and update the keypad. We are in our 70's and unfamiliar with such technology. Her help was wonderful and she needs to be recognized for it, thanks.

She helped me reset status check because it kept showing the front doorway open. Also she helped me walk through the battery replacement and told me what battery to use. At some point I would like to get a newer system since this one was installed in 2011. Other than that thank you.

The Tech was professional, knowledgeable, & very informative. His social skills were excellent. He serviced the unit in a timely fashion. He did a great job and was quite respectful of my property, and I would certainly recommend him without reservation.

I am very pleased with Brinks Home Security. They are very reliable in handling my request. Customer service listens to your concerns and complaints and is prompt at getting your problems solved. When customer service could not handle the problem over the phone, a technician was sent out to my home.

We have had our service for several years. Initially purchased to keep my mom from running outside (Alzheimer's). Then, we began using it for home intrusion, mostly from wild animals. I have used it multiple times for emergency services for medical assistance and transportation to hospitals for my parents and myself. Their response time is incredibly fast. I highly recommend their service because everyone I have talked to in their company has been very kind and understanding.

Great company, great customer service. Just added exterior cameras to my contract. Technician that came out to install was very professional and friendly. He took the time to explain how the app worked and made sure I tried working with it before he left to make sure I was comfortable with the system.

The only problem I had was when my alarm went off (inadvertently set off by me with a curved broom handle). The monitoring person tried to talk to me through the alarm system because it showed as an error, I believe. I could not hear her, and said so. At that point she should have called my phone. I had to call in myself. The technician who helped me was great, tho.

I appreciate the consistent and reliable service with Brinks. It is most comforting to go to bed at night knowing that you will be notified of any intrusion. I feel that the cost is more expensive than other companies, however. Nevertheless, I have no intentions of changing.

I find that the tech help that I received was not knowledgeable of their product. I spent two hours on the phone with them and the problem was not solved. It was for controlling my lights from my cell phone.

Have used Brinks for almost 4 years now. Great service.! Reliable service. Very professional customer service. Very affordable and competitive pricing! Easy to use. User friendly smartphone app. Would recommend to family and friends! Only improvement would be to improve camera pricing.

Our technician was prompt to our appointment. The issue we were dealing with was highly technical, and he researched the problem until it was fixed. I would have been pulling my hair out, but he was cool and professional as he made us extremely satisfied. Oh, did I mention he had a 2 hour drive in a snowstorm to get here? Thanks so much for working through our problem!

Brett did a terrific job for us... courteous, caring, expert and efficient. Customer service has been very responsive as well.. Would recommend him and your service. PS How can I get a Brinks yard sign? Can you send me one or drop it off?

Contact helped solve problem and was very very nice and helpful. She went through the problem with me and helped me calm down and try to understand the computer problem and solve it on the computer. The main problem of course was me!

The most complete and thorough service call/update ever. More alarm modes than I ever thought possible, and every one checked. Complete system updated, new transmitter installed, all alarm points checked and verified. I am impressed! I have nothing else to say except I highly recommend this technician (Max3x).

We have no complaints. Everything works well. The few issues we’ve had have mostly got worked over the phone, a few issues they have sent techs out to fix. The techs are always friendly and helpful. Yes I have recommended to friends. Thank you.

The indoor alarm works flawless. Just having a little issues with the door camera. It was replace. The technician was very professional but the front door camera now looks blotchy. Can’t wait till he gets fixed or replaced. It’s a necessity. It helps us keep track of who’s in front of our door or around our house.

Person that assisted me was knowledgeable and informative with the answers to the questions and concerns I had about the system and update to my account. The information was very helpful as I was unable to remember if account was set up directly to my checking or by my debit card. She was also able to tell me that everything was functioning properly and no problems were found.

Our tech that came out was extremely polite and explained everything to us. He was very warm and welcoming and I had no issue at all having him in our home! He is definitely an asset to Brinks Home Security.

Arrived as scheduled, friendly, knowledgeable, clean and courteous. The technician was very patient with me and explained how to operate the system. I Was very pleased with the service and would recommend to all my friends and family. I feel much safer knowing that I have all areas of my home fully protected.

Company technician was courteous, informative and worked efficiently and quickly to resolve all issues with the system. He answered all my questions and made recommendations. He made sure to test the system thoroughly and now the system is up to date. The system has been working flawlessly since his visit last week.

Brinks let me know my system was due for an upgrade, scheduled a convenient time for me, and the Rep, Adam, that came to my house was amazing. Showed up with mask on, explained everything clearly, replaced two additional sensors, and was completely courteous and professional.

Patient, complete. We went through all the possible tests. This was the same problem I had with the other detector in 12/19, and the technician replaced it. As to the thermostat, it isn't a serious issue so I can live with it. For the most part Brinks does its part. So I am more than satisfied with the service it provides.

Customer Service Rep was very helpful and said a technician will install my outdoor camera after documents show another person name is showing up when I send in referrals and/or extend my contact to get equipment. Below I have attached all times I’ve attempted to get this resolved.

My battery died and after many attempts I Was not able to replace it even with the tech instructing me. We scheduled my 5G update and he had them replace at that time. He was very kind & helpful also replacing a small battery in my garage door too! Thank you so much! I feel safe again!

Great customer service. The guy that came to service my alarm was knowledgeable and professional. He took his time and went through my alarm each sensor to make sure they were all working properly. He made sure my doorbell camera was connected and working. Keep up the great work.

Armando, the service tech, went way above and beyond during his service call. We purchased an extra digital lock for another exterior door and he installed it, ensured that it operated perfectly, then checked and adjusted my other lock and all of my window and door contacts to ensure everything was working properly. He tested everything thoroughly and then made sure that I didn't have any other service issues. Brinks has been excellent to us in the past 4 plus years that we've been using them. A++++ service????

Great patience and professionalism. The customer service rep was excellent. The call took at least 30 minutes but we were not hurried at all. When all was said and done we had a functioning camera hooked up to our cell phones.

Great service and prompt response. We’re happy with Brinks as our security provider. We’ve tried other companies and Brinks is the Best by far. I would highly recommended Brinks to my friends and family. We feel safe and protected having Brinks as our Security Company.

So far, so good. CSRs have been responsive and willing to save me money, and this time was no different. I appreciate the help. Technicians have also been helpful. A bit of miscommunication on my last two appointments but we got it resolved, and it cost me a pretty penny.

Technician was, prompt, courteous and explained everything. He arrived on time and did his work very quickly on both of my boards. I would like for Brinks to send me a sign for my front yard. I currently have a Monitronics sign.

I place four calls to Tech Support without a resolution to the problem. By the fourth call I was thinking of canceling my service as none of the tech support staff would agree to send a technician to solve the problem. Brinks was sending a Tech to upgrade the cell phone function in the Panel. I him if he could solve the problem. It took him 5 minutes to resolve it. The panel kept sounding the alarm for a low battery in the Audio Smoke Detector (see photo). That is not the problem. See photo 2. This device is the Audio Smoke Detector. The battery was loose. Problem solved. Photo two (small box) is the item in question.

I called Brinks in regards to my alarm not working correctly. The lady I spoke to was very kind and professional. She did a wonderful job helping me out and fixed my issues. I don't remember the lady's name but she was very technical and helpful.

The technician was very professional and thorough. He called before he arrived and came as scheduled. He answered all of my questions and was in and out. His shoes were covered and he kept his mask on. I would refer Brinks to my friends and family members.

Excellent customer service! It only took a couple of minutes to solve my issue and the affect was very patient with me. It was a very delightful experience all around! I would recommend Brinks to others. This was a very pleasant experience. Thank you.

Two men showed up. Both were masked. Being a cancer patient I really Appreciated that. I had not moved in when Brinks installed our system. Therefore I was not knowledgeable where the boxes were for them to work. They were very patient and together we found everything. Very professional and very kind. Thank you.

There was a communication breakdown between my residence and your monitoring station. Kenielia helped me to re-establish the communication. She went through the complete cycle of testing to ensure that it is communicating properly. She was very helpful, professional, courteous. I am very happy to deal with your staff like her.

The service I got on Thursday. Was very good. I am very happy and proud of the service that I have w brinks home security. I never have problems with the Brinks Home Security at all. Good jobs I always get.

Was contacted last minute to reschedule and there was no availability until Thursday, which makes two weeks since I contacted to get the issue resolved. In addition to excessive wait when call the support line, customer service needs to improve significantly.

Brinks did a great job upgrading our very old alarm system, their technicians were great. The technicians, Jeff and Ryan, were professional, extremely knowledgeable and conscientious. They ensured we were familiar with all aspects of the new system and so wonderful to work with.

The customer service person was very professional. We have been provided with the service for about 5 years and we have been satisfied. The person that helped me was very knowledgeable of the topic we were discussing. Thank you for your service.

Brinks notified me my system needed to be upgraded to 5G or I would soon not be able to control it using the app on my phone. I appreciated it, and especially appreciated that the cost to me was zero.

Great service. Technician was quick and on time. Left area clean. Explained how the new panel works. I was with Monitronics before it was bought out by Brinks, the transition was easy and no problems so far. Customer service is great too.

He was very nice, pleasant, quick, and informative. Answered our questions. Great experience. I would definitely recommend him, and your company to others. I also had a great experience with someone in your office. They also fixed an issue for me. Good work!!

Two service techs arrived on time, very professional, installed new control board. Programmed board and answered all my questions. Very satisfied with new equipment. Very happy with Brinks and the way they handled our alarm system. We would definitely recommend Brinks to all of family. No friends.

The technician from Alert Security called approximately 30 minutes before his arrival to give us a heads up that he was on his way. He arrived and was very polite and professional. He went right to work and had the new keypad installed in great time. He answered any questions we had as well.

The guys was nice, on time, wore his mask. He was helpful, knowledgeable and went above and beyond the original reason for visit by taking care of a problem I’d been having with the smoke alarm. (Ordered a new one to replace the faulty one. I know I need to call for an installation appt bc it is probably in by now.)

The technician was very knowledgeable, helpful, and answered all of our questions. Everything in the house was tested successfully with explanations on how and one detectors would work. Great to have such a high level of expertise with an individual who came to our home.

I have enjoyed being a customer Brinks for over 20 years. They recognize my loyalty and have provided me with the best rates for additional items that I have requested. The agents are knowledgeable helpful and polite. Applause applause applause.

The person sent was well educated about our system and was able to answer All of our questions. He upgraded the box, checked All the alarms. He was dressed very presentable. Had a mask and social distanced. This is one of the reasons why we trust Brinks.

Service tech very friendly and helpful in assisting in setting up appointment. Was concerned about telephone fraud as call came up as Spam. I was very suspicious at first but tech identified my personal information and immediately eased my concerns.

I have had Brinks Home Security system for one year, and I am extremely disappointed in their customer service. Every time I try to log in to my account my username is not available, so I call their customer service and my average hold time is 30 - 40 minutes and after 5 different attempts over 3 months each time their representative tells me their web is not working correctly. When I ask to have a code updated they transfer me and I get a call 3- 5 days later from a local tech who tells me he will charge me to assist. I have no visibility to my bills, and nothing but a customer service representative's word that I am even in a contract!!! The mobile app for monitoring the system is fine, but the service, billing and updates is horrible. Also when an alarm was triggered - twice now, they did not contact the police for 5 minutes. I am glad it was not a true emergency, or I would not have survived.

Wonderful. When I call the Brinks number 800-447-9239 the message says they're open till 7 or 8 p.m. Monday through Saturday. Get the very next sentence is another voice that says thank you goodbye and hangs up the phone. This keeps happening month after month making it difficult to get billing and make a payment. Is the number turned off after hours and what are the hours, please. Thank you.

I have been trying to deal with the customer service of this company for the last 4 weeks. It is absolutely unacceptable. They are giving you deals to keep you on the hook. I have been waiting for the technician to come to my house for the last 3 weeks. Less than 24 hours they are calling me and saying technician is not able to make it until the other 3 weeks... What am I paying for? For waiting? Thank you... but I can do it for free. Just spent 38 minutes on hold to speak with the manager... Apparently... nobody is available. What if it's an emergency? I have to sit and wait for that time to be robbed or killed? Absolutely horrible... I am cancelling my contract w/o any negotiation. I would rather pay a it more, but get help asap.

My mom passed away at the age of 95 in Jan 2021. I was closing out her financial affairs when I was shocked to discover she was still being charged for alarm system monitoring. ADT had sent Mom a letter approximately four years ago stating if we didn't update our alarm system, they could no longer provide service. We chose not to update the system. Upon Mom's passing, I found out Discover was still paying for alarm "monitoring." (Brinks had now assumed the contract.)

I changed cable providers and my system went offline. I called Brinks' hotline and they took care of it really quickly. Sometimes the music just keeps playing and you keep waiting but I don't think my experience was like that. Somebody answered the phone rather quickly and they walked me through the setup without anybody having to come visit. I was totally satisfied with everything that I had to go through. It was a very good experience. I stayed with Brinks because they're doing the job.

My problems with Brinks started when my cameras disconnected from the internet. They sent techs to come reconnect them but each time I was told that since they were on the 2nd story they would have to reschedule. After 3-5 times of taking off work to meet them at the house I finally adjectives for a reduction in the price since they could not fix the cameras. They hesitantly agreed. I informed them that I was looking into a new security company because I was very disappointed that I could no longer access my cameras, and would this affect me leaving the company. I was told no, I could leave at any time. What I was not told was that if I decided to leave then I would need to pay the remaining months in the contract. The new terms were $38 for 48 months starting immediately in November of 2019. 48 months is 4 years, which means my contact should end in 2023.

Everything with Brinks has been fine. The price was right.

Brinks is a customer service nightmare. As with every service, you will one day need to cancel that service—it is part of the experience you need to consider. You can ignore all the glowing reviews from those here who are happily using Brinks but haven't yet had to cancel it. They don't yet know the brick wall they're headed toward.

We purchased another system which was bought out by Brinks. It appears this company is this large because it just goes out and keeps purchasing other smaller companies, forcing people to sign long leases to continue service and then holding them to those whether they move, service breaks down or any other reason. We had two homes on service with Brinks. We called over a year ago to have the monthly charges reduced from $49/mo to $29. We are now outside the 3yr window on the contract. On both properties. This was NEVER done. We called months ago letting them know that the systems were no longer working and the leases were still never cancelled.

I've never had Brinks before but what sold me with them was that it's not connected to the internet. If the power was to go out, I feel secure with that. They have good features and Brinks has been around for a while too. I'm liking it so far. When I was initially setting up with Brinks, I had no issues. It was perfect and it was great customer service. I'm not a big technology guy so that's cool for me that I can disarm my stuff before I get in the house and I feel a sense of security knowing that the system is in place.

I've had my Brinks equipment for four years and the only thing that needed to be changed in the system was the battery. Other than that, everything is good. I like the equipment because I can be in any place and I'd be able to see my home and use the cameras. The reps are really proper in the way that they handle the service.

We got camera updates through Brinks and the guy who came out to install the cameras was nice and decent. But, we're having issues with a camera in the back 'cause it keeps disconnecting and going offline.

Working with the customer service team of Brinks has been pretty good. I've had some failed communication there when I first called for the upgrade but after that things have gone pretty smoothly. The tech was really nice. We're trying to work something out because the upgrade that I was supposed to be getting wasn't supposed to cost me anything. All of a sudden, Brinks wanted to charge me $400-something. They supposedly straightened the problem out because they saw I was correct and that the upgrade wasn't supposed to cost me anything because I signed up for another two years on my contract with them.

I already had a security system when I moved in but I decided to change. I liked what Brinks had to offer. I've had some problems with the system but the reps came out and corrected it. Everything's been fine whenever I've called them with our issues. So, they're good.

The experience with the reps at Brinks has been perfect. They’ve been great and the system has been very good.

I liked the stability of Brinks. Their system technology is good and their concern was on the proper levels at all stages, which were the reasons why I chose them. The customer service team did an excellent job of portraying their organization and the abilities of their system. The techs who came to my home were very professional and they had some serious concern about protecting our property.

Somebody referred the rep, Brian, which made me decide to get Brinks. He was very knowledgeable and professional. The service with Brinks has been good so far and I haven’t had any problems. When I have one, I get in touch with the Technical Support Division and they walk me right through what I need. I feel safe with the system and I've had good service, so I would recommend Brinks.

We live in Canada and were using a local alarm company when we found out the Brinks had taken over the account. We signed up for a 3 year contract and when we were contacted by Brinks they informed us that it was a 5 year contract which we didn't sign up for. After explaining that to Brinks customer service on the phone they said they would honor it. But when we sold the house and the new buyers didn't want to pay the large amount every month we contacted Brinks to cancel and found out the the original person did not change the file and it was still set at 5 years (first red flag). We told them that we were moving into a temporary house and didn't want to pay for a service we are not using and they said they would suspend the service until we moved in to our new house.

Personnel were clear patient and very capable. Also able to work around items not in the normal flow. I was able to communicate with phone and pictures to complete the installation. Also, was impressed with the courtesy that was displayed.

They're extremely fast and efficient in their responses to any notifications that I get.

My bill was gonna go down but it gradually crept back up to about where I was before. Also, the guy said he could get my bill cheaper than what it was but I don't see that change there. Other than that, it's not so bad. I think the system should stay on after the electricity goes out but it's okay. I don't have a problem with its overall functionality and performance.

The technician did a great job. I had several items that needed to be done and everything was completed exactly how I needed it. I had tons of questions and he answered each one patiently and explained everything that he was doing.

Someone came to my door and it was a young man selling it. He promised that if I was charged again, that they would pay it but that didn't happen. I got clipped for $30 or $40. Other than the initial lie, the system has been okay. I'm very happy with it. It's nice to know if something happens, there's a tape somewhere that I can pull up. It is a nice thing to have. It’s a good protection. The one thing that kind of bugs me about it is if someone rings the doorbell, you can look to see who it is on your phone but that seems to take an awful long time.

I keep asking for an itemized bill and Brinks won't send that to me. They ended up charging it to my credit card, which I never authorized, although I paid the original technical upgrade by credit card. Also, nobody sent me a contract but they say I have one. It's very annoying not to have the right paperwork. Other than that, it's been a pretty good service. We've had trouble because if the routers go down, then the system has to change everything it has to accommodate. But the guy who came out and did the technical work was good.

Had a ongoing problems with the panel. Never dropping off issues like battery change in a sensor when it had been changed. Saying a window was open when it wasn't. This one on for probably about a month. Having spoken to technician but they never got to the root of the problem so while we rebooted the system and the information disappeared for a few hours it all came back again.

I just moved into my house and it had ADT. The people that lived across the street came over and told me everything that I was getting. AT&T basically ripped me off for what I was paying. I switched to Brinks and I'm getting more now for almost the same that I was paying. I like Brinks much better. I didn't have a doorbell camera before so I like to be able to see that. I also have the cameras in my house. I talked with customer service a few times mostly due to camera issues and they resolved those issues. Brinks has been good so far and I hope they stay the same. They changed a few times but I hope they don't yank the prices up on us.

My experience with Brinks went well. They’re supposed to come Friday to do something else for me. It's an adjustment. The TV people came out and did some stuff, and it changed something where I'm getting nothing now on the cameras, and we’re getting ready to move. I was gonna give them the new address so they could set me up there. The cameras are the most positive thing when I'm away from home. I’m from Louisiana and Mississippi, and we go back home every once in a while, and I can look and see if my house is okay.

I needed my cameras reconnected to my internet after a wifi upgrade. Not only was the tech incredibly helpful, but he showed me me some good tips and tricks on the app and the desktop. So informative, friendly, and helpful!

I had some window installation done on the house so I had to contact Brinks to learn how to turn the security system off while the installation was going. The customer service was excellent and very helpful.

The representatives from Brinks were understanding and tried to explain all of my questions. Recently, I called them out because I was having some issues with a fire extinguisher going off when my wife was barely cooking anything. When the smoke alarm went off, it would trigger the glass break alarm. So, then I have two alarms blasting. The technician explained what was going on. My glass break system was loose on the wall. He said the frequencies that was bad from the smoke alarm reached a pitch enough to make it think it heard some glass breaking, so it would go off too. He tightened it to make sure it was straightened. It really wasn't much else he could do. He changed my doorbell camera. Everything appears to be working just fine now. It was a good service. I like the system a lot. I've had Brinks since I’ve owned the house, and it's been a good system.

I like the quality of my Brinks system.

I had an issue with the camera but we called someone last week and they worked with it. It’s better having the service with Brinks. We’re more secured.

We had to make an appointment on 19th, but my front door camera is not working at all! The person I spoke to tried to assist but ended up disconnecting my camera completely grrr. Appt set 19th geom 5-930 augh...

Scheduling, upgrading, installing and educating were all outstanding. Highly recommend Brinks Home Security for your home monitoring and security needs. The cameras really added another deterrent and the installation was simple and easy. As long as Total Security and Brinks do business, I’ll be doing business with them.

The most recent representative I spoke with provided excellent customer service. She actually did everything she could to help the situation, which the previous 3 reps I spoke with were very rude and did not do much to try to help the situation. The most recent representative I spoke with was very patient, explained each step, empathized with the frustrating situation and just overall provided absolutely excellent - outstanding service!