Brinks Home Security™ Reviews

I've only had good experiences with the company and product. My only complaint is that my system previously worked with alarm.com, allowing me to set my alarm with my Google Assistant. That was a convenient feature that no longer works. But everything else has been great!

I've had nothing but great experiences with Brinks Home Security. They have a very quick response to any alarms and alerts. Also, when I called for assistance with setting up my cameras they were very helpful and courteous. I feel the monthly service fee is affordable and realistic.

The courteous and professional service provider walked calmly through the panel screens, describing them in detail and helped me resolve the issue the interface was having. In no time, my interface was working perfectly. Superb job! Can't ask for better!

Shirelle is an excellent Customer Service representative. She patiently spent over an hour guiding us through what we needed to do to program and install a replacement sensor and update the keypad. We are in our 70's and unfamiliar with such technology. Her help was wonderful and she needs to be recognized for it, thanks.

She helped me reset status check because it kept showing the front doorway open. Also she helped me walk through the battery replacement and told me what battery to use. At some point I would like to get a newer system since this one was installed in 2011. Other than that thank you.

The Tech was professional, knowledgeable, & very informative. His social skills were excellent. He serviced the unit in a timely fashion. He did a great job and was quite respectful of my property, and I would certainly recommend him without reservation.

I am very pleased with Brinks Home Security. They are very reliable in handling my request. Customer service listens to your concerns and complaints and is prompt at getting your problems solved. When customer service could not handle the problem over the phone, a technician was sent out to my home.

We have had our service for several years. Initially purchased to keep my mom from running outside (Alzheimer's). Then, we began using it for home intrusion, mostly from wild animals. I have used it multiple times for emergency services for medical assistance and transportation to hospitals for my parents and myself. Their response time is incredibly fast. I highly recommend their service because everyone I have talked to in their company has been very kind and understanding.

Great company, great customer service. Just added exterior cameras to my contract. Technician that came out to install was very professional and friendly. He took the time to explain how the app worked and made sure I tried working with it before he left to make sure I was comfortable with the system.

The only problem I had was when my alarm went off (inadvertently set off by me with a curved broom handle). The monitoring person tried to talk to me through the alarm system because it showed as an error, I believe. I could not hear her, and said so. At that point she should have called my phone. I had to call in myself. The technician who helped me was great, tho.

I appreciate the consistent and reliable service with Brinks. It is most comforting to go to bed at night knowing that you will be notified of any intrusion. I feel that the cost is more expensive than other companies, however. Nevertheless, I have no intentions of changing.

I find that the tech help that I received was not knowledgeable of their product. I spent two hours on the phone with them and the problem was not solved. It was for controlling my lights from my cell phone.

Have used Brinks for almost 4 years now. Great service.! Reliable service. Very professional customer service. Very affordable and competitive pricing! Easy to use. User friendly smartphone app. Would recommend to family and friends! Only improvement would be to improve camera pricing.

Our technician was prompt to our appointment. The issue we were dealing with was highly technical, and he researched the problem until it was fixed. I would have been pulling my hair out, but he was cool and professional as he made us extremely satisfied. Oh, did I mention he had a 2 hour drive in a snowstorm to get here? Thanks so much for working through our problem!

Brett did a terrific job for us... courteous, caring, expert and efficient. Customer service has been very responsive as well.. Would recommend him and your service. PS How can I get a Brinks yard sign? Can you send me one or drop it off?

Contact helped solve problem and was very very nice and helpful. She went through the problem with me and helped me calm down and try to understand the computer problem and solve it on the computer. The main problem of course was me!

The most complete and thorough service call/update ever. More alarm modes than I ever thought possible, and every one checked. Complete system updated, new transmitter installed, all alarm points checked and verified. I am impressed! I have nothing else to say except I highly recommend this technician (Max3x).

We have no complaints. Everything works well. The few issues we’ve had have mostly got worked over the phone, a few issues they have sent techs out to fix. The techs are always friendly and helpful. Yes I have recommended to friends. Thank you.

The indoor alarm works flawless. Just having a little issues with the door camera. It was replace. The technician was very professional but the front door camera now looks blotchy. Can’t wait till he gets fixed or replaced. It’s a necessity. It helps us keep track of who’s in front of our door or around our house.

Person that assisted me was knowledgeable and informative with the answers to the questions and concerns I had about the system and update to my account. The information was very helpful as I was unable to remember if account was set up directly to my checking or by my debit card. She was also able to tell me that everything was functioning properly and no problems were found.

Our tech that came out was extremely polite and explained everything to us. He was very warm and welcoming and I had no issue at all having him in our home! He is definitely an asset to Brinks Home Security.

Arrived as scheduled, friendly, knowledgeable, clean and courteous. The technician was very patient with me and explained how to operate the system. I Was very pleased with the service and would recommend to all my friends and family. I feel much safer knowing that I have all areas of my home fully protected.

Company technician was courteous, informative and worked efficiently and quickly to resolve all issues with the system. He answered all my questions and made recommendations. He made sure to test the system thoroughly and now the system is up to date. The system has been working flawlessly since his visit last week.

Brinks let me know my system was due for an upgrade, scheduled a convenient time for me, and the Rep, Adam, that came to my house was amazing. Showed up with mask on, explained everything clearly, replaced two additional sensors, and was completely courteous and professional.

Patient, complete. We went through all the possible tests. This was the same problem I had with the other detector in 12/19, and the technician replaced it. As to the thermostat, it isn't a serious issue so I can live with it. For the most part Brinks does its part. So I am more than satisfied with the service it provides.

Customer Service Rep was very helpful and said a technician will install my outdoor camera after documents show another person name is showing up when I send in referrals and/or extend my contact to get equipment. Below I have attached all times I’ve attempted to get this resolved.

My battery died and after many attempts I Was not able to replace it even with the tech instructing me. We scheduled my 5G update and he had them replace at that time. He was very kind & helpful also replacing a small battery in my garage door too! Thank you so much! I feel safe again!

Great customer service. The guy that came to service my alarm was knowledgeable and professional. He took his time and went through my alarm each sensor to make sure they were all working properly. He made sure my doorbell camera was connected and working. Keep up the great work.

Armando, the service tech, went way above and beyond during his service call. We purchased an extra digital lock for another exterior door and he installed it, ensured that it operated perfectly, then checked and adjusted my other lock and all of my window and door contacts to ensure everything was working properly. He tested everything thoroughly and then made sure that I didn't have any other service issues. Brinks has been excellent to us in the past 4 plus years that we've been using them. A++++ service????

Great patience and professionalism. The customer service rep was excellent. The call took at least 30 minutes but we were not hurried at all. When all was said and done we had a functioning camera hooked up to our cell phones.

Great service and prompt response. We’re happy with Brinks as our security provider. We’ve tried other companies and Brinks is the Best by far. I would highly recommended Brinks to my friends and family. We feel safe and protected having Brinks as our Security Company.

So far, so good. CSRs have been responsive and willing to save me money, and this time was no different. I appreciate the help. Technicians have also been helpful. A bit of miscommunication on my last two appointments but we got it resolved, and it cost me a pretty penny.

Technician was, prompt, courteous and explained everything. He arrived on time and did his work very quickly on both of my boards. I would like for Brinks to send me a sign for my front yard. I currently have a Monitronics sign.

I place four calls to Tech Support without a resolution to the problem. By the fourth call I was thinking of canceling my service as none of the tech support staff would agree to send a technician to solve the problem. Brinks was sending a Tech to upgrade the cell phone function in the Panel. I him if he could solve the problem. It took him 5 minutes to resolve it. The panel kept sounding the alarm for a low battery in the Audio Smoke Detector (see photo). That is not the problem. See photo 2. This device is the Audio Smoke Detector. The battery was loose. Problem solved. Photo two (small box) is the item in question.

I called Brinks in regards to my alarm not working correctly. The lady I spoke to was very kind and professional. She did a wonderful job helping me out and fixed my issues. I don't remember the lady's name but she was very technical and helpful.

The technician was very professional and thorough. He called before he arrived and came as scheduled. He answered all of my questions and was in and out. His shoes were covered and he kept his mask on. I would refer Brinks to my friends and family members.

Excellent customer service! It only took a couple of minutes to solve my issue and the affect was very patient with me. It was a very delightful experience all around! I would recommend Brinks to others. This was a very pleasant experience. Thank you.

Two men showed up. Both were masked. Being a cancer patient I really Appreciated that. I had not moved in when Brinks installed our system. Therefore I was not knowledgeable where the boxes were for them to work. They were very patient and together we found everything. Very professional and very kind. Thank you.

There was a communication breakdown between my residence and your monitoring station. Kenielia helped me to re-establish the communication. She went through the complete cycle of testing to ensure that it is communicating properly. She was very helpful, professional, courteous. I am very happy to deal with your staff like her.

The service I got on Thursday. Was very good. I am very happy and proud of the service that I have w brinks home security. I never have problems with the Brinks Home Security at all. Good jobs I always get.

Was contacted last minute to reschedule and there was no availability until Thursday, which makes two weeks since I contacted to get the issue resolved. In addition to excessive wait when call the support line, customer service needs to improve significantly.

Brinks did a great job upgrading our very old alarm system, their technicians were great. The technicians, Jeff and Ryan, were professional, extremely knowledgeable and conscientious. They ensured we were familiar with all aspects of the new system and so wonderful to work with.

The customer service person was very professional. We have been provided with the service for about 5 years and we have been satisfied. The person that helped me was very knowledgeable of the topic we were discussing. Thank you for your service.

Brinks notified me my system needed to be upgraded to 5G or I would soon not be able to control it using the app on my phone. I appreciated it, and especially appreciated that the cost to me was zero.

Great service. Technician was quick and on time. Left area clean. Explained how the new panel works. I was with Monitronics before it was bought out by Brinks, the transition was easy and no problems so far. Customer service is great too.

He was very nice, pleasant, quick, and informative. Answered our questions. Great experience. I would definitely recommend him, and your company to others. I also had a great experience with someone in your office. They also fixed an issue for me. Good work!!

Two service techs arrived on time, very professional, installed new control board. Programmed board and answered all my questions. Very satisfied with new equipment. Very happy with Brinks and the way they handled our alarm system. We would definitely recommend Brinks to all of family. No friends.

The technician from Alert Security called approximately 30 minutes before his arrival to give us a heads up that he was on his way. He arrived and was very polite and professional. He went right to work and had the new keypad installed in great time. He answered any questions we had as well.

The guys was nice, on time, wore his mask. He was helpful, knowledgeable and went above and beyond the original reason for visit by taking care of a problem I’d been having with the smoke alarm. (Ordered a new one to replace the faulty one. I know I need to call for an installation appt bc it is probably in by now.)

The technician was very knowledgeable, helpful, and answered all of our questions. Everything in the house was tested successfully with explanations on how and one detectors would work. Great to have such a high level of expertise with an individual who came to our home.

I have enjoyed being a customer Brinks for over 20 years. They recognize my loyalty and have provided me with the best rates for additional items that I have requested. The agents are knowledgeable helpful and polite. Applause applause applause.

The person sent was well educated about our system and was able to answer All of our questions. He upgraded the box, checked All the alarms. He was dressed very presentable. Had a mask and social distanced. This is one of the reasons why we trust Brinks.

Service tech very friendly and helpful in assisting in setting up appointment. Was concerned about telephone fraud as call came up as Spam. I was very suspicious at first but tech identified my personal information and immediately eased my concerns.

I have had Brinks Home Security system for one year, and I am extremely disappointed in their customer service. Every time I try to log in to my account my username is not available, so I call their customer service and my average hold time is 30 - 40 minutes and after 5 different attempts over 3 months each time their representative tells me their web is not working correctly. When I ask to have a code updated they transfer me and I get a call 3- 5 days later from a local tech who tells me he will charge me to assist. I have no visibility to my bills, and nothing but a customer service representative's word that I am even in a contract!!! The mobile app for monitoring the system is fine, but the service, billing and updates is horrible. Also when an alarm was triggered - twice now, they did not contact the police for 5 minutes. I am glad it was not a true emergency, or I would not have survived.

Wonderful. When I call the Brinks number 800-447-9239 the message says they're open till 7 or 8 p.m. Monday through Saturday. Get the very next sentence is another voice that says thank you goodbye and hangs up the phone. This keeps happening month after month making it difficult to get billing and make a payment. Is the number turned off after hours and what are the hours, please. Thank you.

I have been trying to deal with the customer service of this company for the last 4 weeks. It is absolutely unacceptable. They are giving you deals to keep you on the hook. I have been waiting for the technician to come to my house for the last 3 weeks. Less than 24 hours they are calling me and saying technician is not able to make it until the other 3 weeks... What am I paying for? For waiting? Thank you... but I can do it for free. Just spent 38 minutes on hold to speak with the manager... Apparently... nobody is available. What if it's an emergency? I have to sit and wait for that time to be robbed or killed? Absolutely horrible... I am cancelling my contract w/o any negotiation. I would rather pay a it more, but get help asap.

My mom passed away at the age of 95 in Jan 2021. I was closing out her financial affairs when I was shocked to discover she was still being charged for alarm system monitoring. ADT had sent Mom a letter approximately four years ago stating if we didn't update our alarm system, they could no longer provide service. We chose not to update the system. Upon Mom's passing, I found out Discover was still paying for alarm "monitoring." (Brinks had now assumed the contract.)

I changed cable providers and my system went offline. I called Brinks' hotline and they took care of it really quickly. Sometimes the music just keeps playing and you keep waiting but I don't think my experience was like that. Somebody answered the phone rather quickly and they walked me through the setup without anybody having to come visit. I was totally satisfied with everything that I had to go through. It was a very good experience. I stayed with Brinks because they're doing the job.

My problems with Brinks started when my cameras disconnected from the internet. They sent techs to come reconnect them but each time I was told that since they were on the 2nd story they would have to reschedule. After 3-5 times of taking off work to meet them at the house I finally adjectives for a reduction in the price since they could not fix the cameras. They hesitantly agreed. I informed them that I was looking into a new security company because I was very disappointed that I could no longer access my cameras, and would this affect me leaving the company. I was told no, I could leave at any time. What I was not told was that if I decided to leave then I would need to pay the remaining months in the contract. The new terms were $38 for 48 months starting immediately in November of 2019. 48 months is 4 years, which means my contact should end in 2023.

Everything with Brinks has been fine. The price was right.

Brinks is a customer service nightmare. As with every service, you will one day need to cancel that service—it is part of the experience you need to consider. You can ignore all the glowing reviews from those here who are happily using Brinks but haven't yet had to cancel it. They don't yet know the brick wall they're headed toward.

We purchased another system which was bought out by Brinks. It appears this company is this large because it just goes out and keeps purchasing other smaller companies, forcing people to sign long leases to continue service and then holding them to those whether they move, service breaks down or any other reason. We had two homes on service with Brinks. We called over a year ago to have the monthly charges reduced from $49/mo to $29. We are now outside the 3yr window on the contract. On both properties. This was NEVER done. We called months ago letting them know that the systems were no longer working and the leases were still never cancelled.

I've never had Brinks before but what sold me with them was that it's not connected to the internet. If the power was to go out, I feel secure with that. They have good features and Brinks has been around for a while too. I'm liking it so far. When I was initially setting up with Brinks, I had no issues. It was perfect and it was great customer service. I'm not a big technology guy so that's cool for me that I can disarm my stuff before I get in the house and I feel a sense of security knowing that the system is in place.

I've had my Brinks equipment for four years and the only thing that needed to be changed in the system was the battery. Other than that, everything is good. I like the equipment because I can be in any place and I'd be able to see my home and use the cameras. The reps are really proper in the way that they handle the service.

We got camera updates through Brinks and the guy who came out to install the cameras was nice and decent. But, we're having issues with a camera in the back 'cause it keeps disconnecting and going offline.

Working with the customer service team of Brinks has been pretty good. I've had some failed communication there when I first called for the upgrade but after that things have gone pretty smoothly. The tech was really nice. We're trying to work something out because the upgrade that I was supposed to be getting wasn't supposed to cost me anything. All of a sudden, Brinks wanted to charge me $400-something. They supposedly straightened the problem out because they saw I was correct and that the upgrade wasn't supposed to cost me anything because I signed up for another two years on my contract with them.

I already had a security system when I moved in but I decided to change. I liked what Brinks had to offer. I've had some problems with the system but the reps came out and corrected it. Everything's been fine whenever I've called them with our issues. So, they're good.

The experience with the reps at Brinks has been perfect. They’ve been great and the system has been very good.

I liked the stability of Brinks. Their system technology is good and their concern was on the proper levels at all stages, which were the reasons why I chose them. The customer service team did an excellent job of portraying their organization and the abilities of their system. The techs who came to my home were very professional and they had some serious concern about protecting our property.

Somebody referred the rep, Brian, which made me decide to get Brinks. He was very knowledgeable and professional. The service with Brinks has been good so far and I haven’t had any problems. When I have one, I get in touch with the Technical Support Division and they walk me right through what I need. I feel safe with the system and I've had good service, so I would recommend Brinks.

We live in Canada and were using a local alarm company when we found out the Brinks had taken over the account. We signed up for a 3 year contract and when we were contacted by Brinks they informed us that it was a 5 year contract which we didn't sign up for. After explaining that to Brinks customer service on the phone they said they would honor it. But when we sold the house and the new buyers didn't want to pay the large amount every month we contacted Brinks to cancel and found out the the original person did not change the file and it was still set at 5 years (first red flag). We told them that we were moving into a temporary house and didn't want to pay for a service we are not using and they said they would suspend the service until we moved in to our new house.

Personnel were clear patient and very capable. Also able to work around items not in the normal flow. I was able to communicate with phone and pictures to complete the installation. Also, was impressed with the courtesy that was displayed.

They're extremely fast and efficient in their responses to any notifications that I get.

My bill was gonna go down but it gradually crept back up to about where I was before. Also, the guy said he could get my bill cheaper than what it was but I don't see that change there. Other than that, it's not so bad. I think the system should stay on after the electricity goes out but it's okay. I don't have a problem with its overall functionality and performance.

The technician did a great job. I had several items that needed to be done and everything was completed exactly how I needed it. I had tons of questions and he answered each one patiently and explained everything that he was doing.

Someone came to my door and it was a young man selling it. He promised that if I was charged again, that they would pay it but that didn't happen. I got clipped for $30 or $40. Other than the initial lie, the system has been okay. I'm very happy with it. It's nice to know if something happens, there's a tape somewhere that I can pull up. It is a nice thing to have. It’s a good protection. The one thing that kind of bugs me about it is if someone rings the doorbell, you can look to see who it is on your phone but that seems to take an awful long time.

I keep asking for an itemized bill and Brinks won't send that to me. They ended up charging it to my credit card, which I never authorized, although I paid the original technical upgrade by credit card. Also, nobody sent me a contract but they say I have one. It's very annoying not to have the right paperwork. Other than that, it's been a pretty good service. We've had trouble because if the routers go down, then the system has to change everything it has to accommodate. But the guy who came out and did the technical work was good.

Had a ongoing problems with the panel. Never dropping off issues like battery change in a sensor when it had been changed. Saying a window was open when it wasn't. This one on for probably about a month. Having spoken to technician but they never got to the root of the problem so while we rebooted the system and the information disappeared for a few hours it all came back again.

I just moved into my house and it had ADT. The people that lived across the street came over and told me everything that I was getting. AT&T basically ripped me off for what I was paying. I switched to Brinks and I'm getting more now for almost the same that I was paying. I like Brinks much better. I didn't have a doorbell camera before so I like to be able to see that. I also have the cameras in my house. I talked with customer service a few times mostly due to camera issues and they resolved those issues. Brinks has been good so far and I hope they stay the same. They changed a few times but I hope they don't yank the prices up on us.

My experience with Brinks went well. They’re supposed to come Friday to do something else for me. It's an adjustment. The TV people came out and did some stuff, and it changed something where I'm getting nothing now on the cameras, and we’re getting ready to move. I was gonna give them the new address so they could set me up there. The cameras are the most positive thing when I'm away from home. I’m from Louisiana and Mississippi, and we go back home every once in a while, and I can look and see if my house is okay.

I needed my cameras reconnected to my internet after a wifi upgrade. Not only was the tech incredibly helpful, but he showed me me some good tips and tricks on the app and the desktop. So informative, friendly, and helpful!

The representatives from Brinks were understanding and tried to explain all of my questions. Recently, I called them out because I was having some issues with a fire extinguisher going off when my wife was barely cooking anything. When the smoke alarm went off, it would trigger the glass break alarm. So, then I have two alarms blasting. The technician explained what was going on. My glass break system was loose on the wall. He said the frequencies that was bad from the smoke alarm reached a pitch enough to make it think it heard some glass breaking, so it would go off too. He tightened it to make sure it was straightened. It really wasn't much else he could do. He changed my doorbell camera. Everything appears to be working just fine now. It was a good service. I like the system a lot. I've had Brinks since I’ve owned the house, and it's been a good system.

I had some window installation done on the house so I had to contact Brinks to learn how to turn the security system off while the installation was going. The customer service was excellent and very helpful.

I like the quality of my Brinks system.

I had an issue with the camera but we called someone last week and they worked with it. It’s better having the service with Brinks. We’re more secured.

We had to make an appointment on 19th, but my front door camera is not working at all! The person I spoke to tried to assist but ended up disconnecting my camera completely grrr. Appt set 19th geom 5-930 augh...

Scheduling, upgrading, installing and educating were all outstanding. Highly recommend Brinks Home Security for your home monitoring and security needs. The cameras really added another deterrent and the installation was simple and easy. As long as Total Security and Brinks do business, I’ll be doing business with them.

The most recent representative I spoke with provided excellent customer service. She actually did everything she could to help the situation, which the previous 3 reps I spoke with were very rude and did not do much to try to help the situation. The most recent representative I spoke with was very patient, explained each step, empathized with the frustrating situation and just overall provided absolutely excellent - outstanding service!

I had no problems getting a broken sky bell replaced. Customer service worked with me until the issue was resolved to my satisfaction. Repair service even got my appointment moved up since safety was a issue for me. Recommended brings to friends based on my experience.

I contacted Brinks because I received 1 of 2 indoor cameras as part of a promotion to extend my subscription. Within a couple of days another camera was delivered. This was excellent customer service and an example of how Brinks takes care of customers. Job well done!!

Upgraded my system. Technician was timely, friendly and did his job. He answered all my questions and had to retell me my password. He worked quickly and did not tarry. He did a good job of fulfilling what the system needed.

My overall experience with with the Brinks technician was absolutely amazing. The technician was able to fix/replace the sensor that had gone bad. The technician was very knowledgeable & professional while working on the issue. He also make sure that my system was back online before he left. Simply Outstanding..!

Brinks moved my service and did a great job. The technician was fantastic and it all went well. The doorbell is not as efficient as I would like but it works. I would recommend Brinks. I'm happy with the service and the professionalism.

Everything was good. But the only thing was when I called and they fixed the alarm, it didn't work after that. It was the same issue all the time. I talked to Judy the last time I called and she was very, very, very nice. She was very patient and she understood my problem. When the guy came, he was very explanatory. He checked and fixed everything. After that, I'm using the alarm the way it should be. It is working very good.

Chad is a professional. I appreciate the time he spent to get the install correct. He went above my expectations. Which is very rare today. Thank you for your time Chad. I would definitely recommend Brinks Home Security. A couple of the coworkers he had to call into for resetting were not as helpful.

Converted from (PAA) -Protect America Alarm to Brink. Transfer was great, service is great and assistance is awesome. Happy with the brink experience and everything, easy to understand and easy access to service. Very affordable prices and easy installation as well. Very updated data box.

We have 11 months left on our contract and when we go to just monitored service the price per month stays the same, $20-30 more per month more than the competition. I am sure I will be shopping around. Other than that the service has been adequate but not happy with sky bell camera, not positioned properly to see walk way and does not always have a connection.

The phone tech was able to assist in getting the settings set back correctly so that we did not use so much recording time. The original tech 3 weeks ago set all of the cameras to always record. This tech was able to correct that and allowed us to save space.

Everyone from young lady taking initial report to Pete to Ross did a great job. Was a little difficult with contacting over phone but once talked with Pete everything was excellent. Ross was right on time, pleasant, knowledgeable and answered all my questions. Checked all of our equipment and updated. In and out in one hour. Very kind young man.

Great response from Brinks. The only problem is the system's volume is at max and is extremely low in volume. Prior system was nice and loud and I could hear the beeps easily when leaving the house. I can't with this one. Otherwise no complaints. Thanks.

I appreciated Chad’s thoroughness and how he communicated with me about what he was finding. He got everything fixed and it was a great service call. Glad to have a seasoned technician here to get the system fixed. Thank you.

Service technician was very friendly and knowledgeable. I like how he shared information he thought I needed to know about my security alarm. I’m sorry I cannot remember the technicians name But he serviced me February 9 ** so if you look up your record you could find his name.

I was notified that my basement door was open. My son met an officer at my house and they searched to see if anything was missing. Nothing was out of order. They decided that the wind must have opened the door.

I spoke with a young lady on February 5, 2021 regarding some signs that I had ordered back in the beginning of January. The young lady explained to me that there was a back log on the signs but it shouldn’t take a month to receive them. She then ordered me another set of signs free of charge. The young lady was extremely nice and provided exceptional customer service.

The service call was great and no issue with the Technician who service our alarm system. I am very happy with the service. We had no issues with our alarm system prior our service call. The Brinks company is a good to have.

I called to get some assistance with my online password. He was a former Protect America customer and never registered with Brinks. The text message support was quick and helpful… I would recommend this form of text message help. Yes it seems easy to use and if you missed something you can always go back and read through the messages!

During this pandemic times Brinks has worked with us financially and customer service is A+! I would DEFINITELY recommend! I've been able to rely on the services they provide and sleep sounder during the nights out in the Florida countryside. That means A LOT! Thank you Brinks for helping to protect me and my family!

Got safety concerns? I recommend Brinks products and services which comes along with a caring competent customer care “TEAM“! A priority to assure family and business safety concerns! I have always received positive feedback when reaching out to Brinks via phone and text!

I don't use it. It's not practical for me, but I understand that I have to pay for it until the contract is up. I've tried to talk to someone about this circumstance, but no one really cares. I don't know what else to say.

Very professional, prompt, and precise! I recommend them to everyone. They are better than their competitors. They will transfer your service if you move. Please note that my service contract and yard signs say Synergy but they are part of Brinks in Las Vegas area.

Great customer service and professionalism. I would recommend to friends and family anytime. I had a technician come out to fix my door camera and set up to connect with Xfinity vice AT&T when I changed cable companies; the technician was very knowledgeable, professional helpful and friendly.

The agent was very helpful in every way. Very thoughtful and concerned about my situation. I will be a customer for as long as I can with this type of Support. From the short wait time to speak with someone was even better. Thanks again for caring...

The young man that assisted me was very knowledgeable and professional. I appreciated the service that was given to me during this appointment. I look forward to more service like this in the future.

First, I am always fair and accurate with my comments. My alarm system has not worked correctly since January 29th. I have made several calls and a repairman came out once. Still doesn’t work correctly.

Great technical support with issue of old alarm going off that ended up not being connected to Brinks System, but I had assumed it was. Agent was patient with alarm making it difficult to hear. Walked through process of disabling old alarm.

I contacted Brinks and though I am in rural Arizona they sent a technician who said that I needed a whole new panel and replacement of some of the devices. He came back with the new panel, The new devices and hooked everything up for me. Not one penny of cost to me since it was their panel that needed help. I would recommend them to anyone.

The gentleman came to upgrade my keyboard box at home and it took about 30 minutes to do. Check it all out to make sure that the doors were arming properly and answered all of my questions. No complaints for me at this point in time.

I called and had my door sensor checked and the lady reset it. It worked one day and went back out. Called two days later to reset and that lady said to change batteries. I did that. It still doesn’t work.

I was able to get my doorbell camera back online. I only had to call one time. A technician did not have to be dispatched to my house. The representative was patient and knowledgeable with me. She was able to solve my problem.

Great installation/upgrade with technician. Brinks has not been so good. Slow to respond to alarms, inflexible staff on phone. Again technician was best part of the the event. Had it not been for the technician and his stellar work, I would have canceled service after 15 years.

Stop the false alarms! Do not contact the police, as it cost money and disturbing of my street w/ seniors!!! Contact ** first. Contact ** second. Your key fobs are not working. My alarm pad always says: key fob failure. I tried your tech in vain.

The employees are very nice. Walks you thru your problems if you are fixing them yourself. Very patient and contacts you extremely fast when there is a problem. If you need service, you do not have to wait for days. They get you in quickly.

I apparently missed the call from Brinks when my alarm sounded. However, the fire department was dispatched to my home. Thanks for your follow up protocol. I called the next day to update my phone number. Thanks very much for your help.

Agent was knowledgeable and helpful. She was able to help me update my my payment information. She knew exactly what was needed to resolve my issue. I would definitely recommend Brinks Security to my friends and family. Thanks for all your help.

We were Protect America customers but now Brinks purchased them. So far the customer service is way better than when we were with Protect America. Hoping this continues as they were able to answer all questions we had. Protect America was never very good at customer service in our opinion.

The customer service was excellent on the phone. However when the technician upgraded the security system, he was in a hurry and didn't show me how to use the system or leave me a brochure. I have emails and texts constantly and don't that much notifications.

Services and çustomer services were good. The team representative was curious and knowledgeable with answers to questions. I found representative to be patience and honest in the aspects of dealing with a customer. Thus would recommend a customer.

RAY HELPED ME WITH ALL MY CONCERNS AND IT DIDN'T TAKE HOURS TO FIGURE OUT. He was patient and he went through the process step by step and finally we got the sensors back working and he also helped with my billing concerns and got me back in a 2 year contract.

Brinks recently came out to update my monitoring system changing it from 3G to 5G. My tech. Promptly changed out the equipment, checked out the doors and main electrical board. Was very courteous. I would recommend Brinks to anyone wanting to add security to their homes.

I was on customer service line and tech lines from before 4 am to 8 am and they never resolved my issue. The first 2 people I spoke to were rude. One of their names was L O ** and one was Marcelle. I never received the callback I was promised and they finally agreed to send a tech in 5 days. I guess I am supposed to listen to the alarm for 5 days and get no sleep. This is ridiculous. They finally said if I pulled their smoke alarm down by the wires it would stop, which it did not. They could not even see what type of equipment I have from their files which is also absurd.

Thanks for this AH-MAZING camera! It's very clear and picks up images easily. This has added an extra layer of security for my family???. The Installation was quick and easy while the tech was very personal and provided additional information pertinent to the operation of the equipment. The fact that it was "FREE" was a plus!! Thanks!

The service technician was extremely knowledgeable and friendly, he took care of the issues in a timely manner. Everything turned out as I hoped it would. The doorbell camera is a nice addition to our security. Thank you for the service.

The tech was very knowledgeable and did the job fast and efficiently. He was also pleasant and educated me on everything he was doing. He kept himself and my family safe by keeping his mask on while he did the job.

Perfect job, did everything possible to make it work to the Point where he had to come twice and still do a good job. I definitely would recommend him. Tell him thanks for doing such a great job. Thanks!

Professional, knowledgeable, courteous, respectful service! I recommend Brinks to family and friends for their affordable service, great technical support, security features, & quality equipment. My equipment was upgraded and no charge to me. The technician changed my equipment fairly quickly and easily. The Technician trained me on the use of the new equipment with no problem.

Have received at least 3-4 calls from you to see if card received... still has not arrived. I know that post office is horrible now. Last call from you I was told to look for card again and I'm watching for it. So far still nothing. Not your fault.

Tech was very professional and patient with my questions. Checked everything out that I wanted in addition to system upgrade. Very pleased with service. Would recommend Brinks to anyone looking for service. Gave some good advice about two band wifi usage.

Best experience I ever had and technician offer great advice. Tech was professionally and knowledgeable. Tech took his time and make sure that everything was working and install properly. Technician was on time and called ahead of time to make sure someone was home.

It was great. Had no issues with it. Will think of getting services again in the future. I Have shared the service information with others. And are interested. Not sure if have contacted anyone. But I did share. Never had service in any of my other houses.

This is the 2nd request for this survey, as I already completed one after the tech came out. He did a fine job! The tech satisfied all of my requests and needs. He was prompt, cordial, and stayed until all work I requested was complete. Thank you.

Our home security company was purchased by Brinks about six months ago. I was a little nervous with the change at first, but Brinks has been nothing but outstanding in its service. The transition was totally transparent to us. The service continues to be high quality with some added bonus (e.g., easier system testing).

Brinks follows up if my needs were met and ensures that my requests are totally accomplished. This is one of the reasons being with Brinks over 18 years. They are always on time and if not they will call ahead if any delays (traffic).

It is very difficult and time consuming to speak to a person. Your chat and text options are the same thing and don’t provide personalized service only bots. I should be able to manage my payment settings on website but can enroll in auto payments and can’t unenroll if I should want to.

I received a past due notice from Brinks even though my monthly payments were up to date. The rep, Alex, checked and found that my email address was entered incorrectly so I wasn’t getting a bill for a service in October, 2020. She updated my info and took off the late fee. The bill will be paid with my next monthly fee.

Timely manner and very courteous repairman. He explained what he was doing and very professional. I greatly appreciated how he explained what he was doing to do and when he was done showed me what he had done and explained a few things on the alarm keypad also.

Good service tech. No problems with the problem. Was having to wait for almost 2 months for appointment because of other tech dropping the ball and waiting for parts. Switched tech company and no problem. Thanks. Yes I will recommend you guy’s to my friends. Thanks again.

My recent upgrades were done fast and the technician was safe and professional. He arrived on time, followed COVID social distancing protocols, and ensured his workplace was clean prior to departure. I would wholeheartedly recommend Brinks Home Security to all my friends, family, and neighbors.

I have nothing but great experience. Always willing to help. Would recommend it to friends and family. Great customer service. I would like to own my equipment in the near future. That is my goal for future. Thank you for all your excellent service.

I had called Brinks about a faulty smoke detector and Jeremy who I spoke on the phone was extremely helpful and understood my problem and did everything he could to help. Jason who came out to service our home was very knowledgeable explain to the procedure and process. He was extremely helpful as well. We are extremely satisfied with the service that we received.

I am very pleased with the prompt attention I got when I called about my “low battery” alarm. The technician was well versed about the situation in my system. He had with him the battery that it needed, YAY! I had been told to buy 9 special batteries and I got them. But on installation day, he told me to return the ones I bought. The system is working very well now! I’m happy. Thank you!

After considering cancelation due to receiving incomplete home updates and an unbelievable, 1 hour call that was, to say the least, extremely disappointing, we now have another appointment set up to update the system. I appreciate the efforts of my last call and hope to continue doing business with your company.

Tried calling and the wait time was rather lengthy so I went to the website. The assistance I was seeking was not available. My hall sensor kept beeping periodically/intermittently. I attempted to resolve on my own. After I disarmed and then re-arm the beeping subsided. I did not know what was causing the beeping.

Everything's been good when I interact with Brinks' reps. Our system is what we pay for and just by having it, we feel more secure when we leave.

We bought this house in October and it already had the security system in place. So, we shifted over into our name and then, we needed it updated. The customer service rep was quick and very professional. He got things done and there were no problems. But I need to call Brinks and ask them how to set it at night so that we don't set it off if we get up in the middle of the night.

Everything is not working with my Brinks System and I've paid two months already. I ask them why they don't have somebody come in to fix my cameras and my alarm. They then told me that everyone is busy and that they're working in their houses. I'm very dissatisfied with Brinks. They're no good. Nobody is fixing my system and they take my money every month.

Brinks has been very good as far as contacting me right away when I have an issue. Last month, my alarm system had to be reset and there was an agent who helped me. She really took her time and walked me through the whole thing. That took 35 minutes and she was really patient with me.

I had an excellent experience with Brinks customer service. The one thing I had to all for was the placement of the thing that goes on my door. One of my doors wouldn't get read. I get it registered on the system that the door is open when it's not. So, I can't even use my alarm. Brinks then scheduled service.

Brinks is a very good platform. It is secure, safe and it's a first-party security system. At my home and at my business, I only use Brinks. All system features including the Skybell and the cameras are good. With the system, I can call the police or call for an ambulance. I'm very happy and I feel secure enough with them.

I've had a couple of issues where my cameras quit recording. I had one guy tell me that I could get more pics if I wanted to pay more. I said, "I'm already paying $30 a month. I should be able to just go through and delete them." It was like, "Well, no, it doesn't work that way." The issues of not being able to record or get notifications because my slot was full irritated me. I was about ready to go to SOS Alarm because they got a DVR that you can set it up for 30 or 60 days videoing. But then after that, it just starts overwriting. I was like, "Well, then maybe I need to find somebody else." And next thing you know, the next person I talk to was, "Well, here, we'll just clear that storage up and you'll start recording again." But most of the people from Brinks that I have dealt with have been helpful and very pleasant to work with.

I was a client for many (10) years with another alarm service, then Brinks took them over. Anyway my credit card expired as they do, they sent a letter threatening to put me in collections and report the credit bureaus. A simple phone call or email would have rectified the situation. Instead, they threatened collections and destroy my credit. DO NOT DO BUSINESS WITH BRINKS. I have filed complaints with both the BBB and AG's office for ** business practices.

I heard of Brinks through word of mouth. Their communication is always good. But I noticed sometimes that the capture is delayed before it comes to our phones. And sometimes, the capture doesn't come right then. It takes a while. I explained to Brinks what we were experiencing and told them I want to consider going with something like 24-hour images. I hope it gets better. Thank God, that ain’t all the time.

For what we pay, there isn't much to Brinks' service. The door jamb deal doesn't work half the time. We have a lot of problems with the little deal, and I'm not impressed with it. I would like to get out of the contract.

When Brinks' system is down and you need some help, it's not a pleasant call to make. If you've got a technical issue, 20% of the time you get really good help. The other 80% of the time, it's just about useless. The best thing to do is keep calling because the odds are one out of five calls, is what it takes to get help. My girlfriend has an outdoor camera. She got a new router and a modem from her internet provider. All the various devices around her house didn't match up to the Wi-Fi. So that camera needed to be paired to the Wi-Fi.