Brinks Home Security™ Reviews

I put a complaint in to BBB because I spent several hours on numerous days both on hold for long periods of time and also with technicians and my issue never got resolved. Then after all that they wanted to send someone out so I would have to be inconvenienced again to be home in the time frame they gave. My response was I pay you for alarm service not for my door cam. Well, when I originally got the service through Protect America the door cam was a major part of me going with the service due to previous stalking issues so I am sorry but didn't appreciate that.

Had been with Brinks for over ten years. Received call from them 6 months ago with offer of a new lower rate because we are a good customer. They did not say anything about a contract or any restrictions with this new rate. Due to major family change, no longer in need of service. Called them and was told that I had to pay $200+ in cancellation fee. I did not sign for or agree to a new contract. They did not care even after explaining the reason for the cancellation. Customers be warn of deceptive practice by this company.

Four and a half years ago, Brinks was the only one that could provide us with the fancy GC3 console and we did a purchase. Overall, the customer service people that answer the phone have helped us out in the first call. Very rarely have they had to send someone out.

I would recommend Brinks to others. It's a good alarm system. The guy who came out for the installation did a good job. He was very fast and got it all done. We're satisfied with the system. I can check on it and see who's outside at night. If my husband hears anything, he could get on my phone and see if anybody's out there. They're also nice people that I've had to deal with to come out. They get to it and solve our problem right away. They don't beat around the bush. I couldn’t get the light bulb to work and they came out and fixed it. They were helpful and explained everything.

We've been a Brinks/Monitronics customer for four or five years now. We had them in Virginia where we lived originally. Since we moved to North Carolina about four years back, we've had nothing but problems. It's been a nightmare. The most recent visit we had with them, we had some sensors that had failed. This was the first time in many visits that we had a Brinks employee come to the house. He was fantastic and restored my faith in the brand. We were waiting out our contracts so that we could go somewhere else because the service and the support have not been there. He assured me that they've done a lot of in-house hiring and there's a lot more in-house labor. Instead of having somebody come from three to six hours away in North Carolina, he can service me from his Virginia location. He took care of the problem and he's gonna come back. He upsold me some more cameras and some more security features.

The system from Brinks has good quality and I like that I can see the cameras through the smartphone app and then use it wherever I am. The guy who installed the system knew his stuff but after it was installed, I got some emails saying the cameras had been deleted and that my email address had changed. So, I didn't know what that was about. I had to call them back and the rep reinstalled the cameras. She said she was able to see that some person had gone into the system and deleted it, and changed my email address. But she didn’t know who that person was or how they did it. She had the name of the person but I've never heard of him. It wasn’t the guy who installed it.

Brinks technician service is the worst. I installed a new system a few months ago, it failed and I called Brinks. I spent more than an hour over the phone with a technician and finally he told me I need a tech at home to see what happens. He confirmed an app for the following day (today) and I was called again saying the tech is "busy" and I have to wait 8 DAYS for the next available... Horrible... Why do I have a new system if I'm without it for 10 or more days????

Brinks' service is great. I wish there was a cheaper service because we barely use the alarm system. I'm stuck in this contract and I gotta pay it regardless. It would be great if they offered something for people who are on low-income. They'll give you like a few months for free, and then they prolong your contract. I tried to cancel but I would have to pay the extra amount because it's a contract.

I enjoy the service with Brinks. I can always check and see if anything would happen around the house and different things like that. I was with another company, and then Brinks had bought them out, and I've been with them ever since. They've been giving me good deals within my contract. On a Monday, my doorbell camera had broken and I called the customer service. I have an appointment scheduled for this week.

I had signed a contract with Brinks security system for 3 years. My previous owner had it from them so I decided it may be good if I start a new system with them as well. Without activating my service they started billing me. I had numerous calls with them and the only thing they insisted, "You have a contract and you have to pay irrespective of whether the services are active or not." No resolution/no help on how they can solve the situation just you have a contract. I need legal help to take down establishment like this. No one called or explained on how services need to be activated. They just want your contract. It’s better to have no system than to go with a company like that.

We’ve always had a home security system. We just wanted to go back to Brinks because we got switched to ADT when they weren’t in our area anymore. I called Brinks for service and they were able to get somebody scheduled to come out right away. Brinks could improve their hold time though because I think I was on hold for a while. The person that was sent came the same day as I had called. He was able to replace the broken thing and get it all working right away. We already had everything installed, and one of the sensors wasn't working. So, he replaced it. Call Brinks.

Brinks provides wonderful service. They're great. They made me understand some things that I didn't know how to do before.

No complaint with Brinks just that their monthly charges they never give anything off; they will say they give 2 months no payment then when you call again, they say it is added to the term. They should be considering older people like myself at 70 years old and excellent paying customer a COVID reduction in price for al least 90-day period

About a decade ago, Brinks was the most well-known, and they came out this far. The customer service team at Brinks has been great so far. I hadn’t used the system in like seven years. I started leaving my dogs out when I leave the house if I go away for work. I'm out the house too long. I didn't know I could leave the motion sensor off. I didn't want the cops showing up and shooting my dogs, so I just didn't use it. When we had a power outage weeks back, I was getting alarms. The battery was dead but the guy came out and said it just needed to be charged.

I like having Brinks. I did the installation and it's fine. I also have the camera and I can see it on the phone app. Everything's good. The only problem I had was them not taking my old credit card off the thing. If they try again next month, they won't get the money.

I've had Brinks for a couple of years now. When upgrade was available, it was installed completely and at no cost to me. Otherwise, I've not had any issues and no need to contact Brinks. Good service for the price.

I called in because I received an alert about my doorbell camera reaching it limits. I spoke with a lady, can't recall her name, she was very professional while assisting me. She explained what the alert was about and how I could resolve the problem.

I have Brinks over at my previous home. I have them as well on the new home. I had it installed because it gives me a sense of security because I'm by myself. I like the new monitor. It's quick. You just hit it, and it beeps and it’s done. Their customer service team is very good. The installer was very confident, very good and quick.

I installed the system myself. I'm still evaluating it but it works.

It took a long time to wait for a service person but when he got here, he went right to work. He was bright. He was young, energetic and very friendly. He knew what he was doing and installed another chip that the system needed while he was here. That was a good thing too so it’s a plus. The system is working fine.

It was an ordeal due to the pandemic. I kept calling and never could get ahold of anyone. It says they have technical service Monday through Sunday but it wasn't there that day. They were closed. The system was out of whack for at least three weeks. It kept saying offline. The back sensor was not working. I finally got through and when I did get a customer service representative, he was very helpful. They had to send a technical support rep out here ‘cause it kept saying low battery. My sensor on my door doesn't have a battery yet. He recognized that immediately when he walked in. He put a new sensor up there and it works fine. He was great.

We've had our system for 25, 30 years. We were with another company then Brinks purchased it. The system is easy and Brinks recently updated it. We're very satisfied with it.

I had a problem with the battery that was low. A tech from Brinks came and told me how to use the battery. He also upgraded my system. He was so kind and professional. I'm so happy.

On Friday October 30 my alarm was set off because the door sensor fell apart, the equipment is less than 6 mounts old. When Brinks called me they did not have my correct number even though I moved and told them my number changed and gave them my new number. The only way I knew there was a problem is my daughter was texted by Brinks and she called me.

We had a false alarm one time. We had set the alarm off by accident. Brinks' response time was very quick, and we haven’t had any troubles with them. They came out, upgraded the system, and it took about 15 minutes.

I wanted something to know that my mom will be safe. I know that Brinks usually does a pretty good job. The customer service people at Brinks have all been very pleasant. When there was a problem with one of her smoke detectors, they came out. They did a fabulous job. They've been really wonderful, and they've been really good for my mom. So, I'm very pleased.

After being with Brinks for many years, we sold our home and moved. I called the company two months before we closed and requested our account be closed. I was assured that it would be closed and the proper paperwork would be sent to me immediately. Imagine my surprise when next month I was charged. I called again. Same reassurances, yes she could see that I had called before, no she didn’t know why it wasn’t canceled yet, no they weren’t able to refund my charge. After more than an hour on the phone, I was promised again that they would cancel my account and reverse the charge.

So far, Brinks has been good. I thought I was having an issue abought the camera. It wasn't working properly, and they kept tossing me all over the place, so I kind of gave up on that one, but it’s okay. When I called last week or so, they told me that I need to get like a Wi-Fi extender and that would help with the issue. The rep I spoke with was really helpful though.

A tech from Brinks came out to upgrade the system and that was fine. I had to call them afterwards because one of my motion sensors needed a new battery. He put a new one in and when I got my statement following that service call, it had a $27 charge for a battery. I had to call them about that and tell them they can get that battery. I’m paying $27 for a battery that I can get at a local drugstore for $5.

I was contacted by customer service. They resolved the problems completely. All is good. Thanks Edwin!

I complained about the price of the alarm. It was too much for the service that I was getting. They lowered it and I got a camera also. It was pretty straightforward with the tech who installed the camera.

I love Brinks. They are a great company and I'm satisfied with them. When I have any issues, their people come and take care of them. They upgraded all my sensors and my panel at no charge. My system is a lot quicker now. Before, it lagged a little bit when I was trying to set it. What I do is arm/disarm and there is no lag time. The guy who did the upgrade was awesome. A contractor is gonna come out and put some HD night vision in too.

ON 10-29-20 at approximately 10:55 AM I was chatting with a Brinks representative about clarifying my monthly payments. Whoever I was chatting with suddenly ended the conversation. Since the above was written I have tried two times to reconnect but there is no response. Their slogan, "here to help" has not rang true with me.

Brinks didn't change the system at home. But it works. When the alarm goes off, they'll call. They'll get the police there or ask you how everything is. Everything is on time. When somebody was trying to come through the front door at 10:30 at night, my alarm went off. I saw their shadow and my six-pound Chihuahua was growling. But I sensed that they heard the alarm. So that was cool. Then the Brinks reps called the police for me. My kids said that it could've been really bad if I didn't have the alarm on. Everything has been very good with Brinks and I'm very pleased with them.

When I purchased my home, I had an offer of free equipment from Brinks. I decided to give them a try and I've been very pleased with them, so I've kept them then for the past year and a half. It makes us feel very secure and it's easy to operate. I feel like it really helped us. When my panel on the wall developed an issue, I had to ask them to come out and take care of it. My experience was very positive. So far, everything has been handled in a very prompt, professional manner and I appreciate that.

We went through three different companies before we ended up with Brinks. Brinks kept buying them out. We've had Brinks for years. We had it in the house and over at the store. We've had the same system in our house for 15 years until the other day. They came and changed out the main deal. But I've had to call them because something wasn't working right and they'd walk me through it. Sometimes it’s just a matter of changing the battery. But this last time, it was showing that the little sensor on my front door wasn't working and they had to come change that out. The technician that came out was wonderful. Overall, we're satisfied. We have people call us every day, 10 times a day, wanting us to switch companies. But we say we are happy with Brinks. We feel secure with all the security around the house. I like the easy access of how to arm and disarm the system. It notifies us so fast if someone enters the house that's not supposed to.

We moved into a house. We were new in our area. We’ve had good luck with Brinks. The only thing I have trouble with them is their billing. I never seem to be on time. And they always tell me I owe them extra money, but I don't think so. Most of the reps are down in Jamaica or someplace that I'm talking to, and it’s hard to understand them. They are all professional. It’s just that I keep asking them, “Why didn't you call me or contact me, or let me know if the bill didn't go through my prepaid billing all that?” And they just don't ever answer that part. They could definitely let me know if my payment didn't go through by just a text or something.

Alesia was wonderful. She was very kind and patient and extremely helpful. Willing to check on a couple questions for me. One of the nicest people I have come in contact with. I highly recommend a tip evaluation for her. She is definitely a team player and will go the extra mile and very reassuring. Enjoyed my time with her.

I've had a Monitronics security system since I moved into the neighborhood since I was new here. Brinks just took over. I called their customer service as my camera had been having issues in saving snips. The second call, I just kept getting placed on hold, I didn't get anywhere. I can’t be on hold all day so I ended the phone call, and I never even got a follow up courtesy call. My issue is still unresolved. I don't even wanna waste the time calling back. I'm very dissatisfied and won't recommend Brinks. People should keep looking around, do their research, and look at the reviews.

Brinks was the first one that knocked on my door when I moved to the neighborhood after my home was completed. I pay about 70 bucks a month and I'd like to add another camera or two new ones. I just can't afford to do so yet. I don't wanna be switching over to a whole another servers and whole new equipment. It'll probably be easier for me to just stay with Brinks even though I've had some challenges like the door lock was jammed a couple of times, and right now, I'm not showing any recordings on my phone. I just haven't had time to reach out to Brinks, being so busy with work and homeschool. But then the people that came out before have been very knowledgeable. I also like the app when it works.

Updated on 10/31/2020: Since my original post got to dun notices on the same date, 10/21. Again checked my AMEX Charges and found Brinks had been paid by auto pay for all months, their records must not even record payments! They completely ignored my request to terminate the contract. I have no recourse but to contest every charge against my AMEX account. And I’m not even sure I’m being monitored since I let an accidental alarm continue just to see if they would call my cell but they did not.

We like the reliability and pricing of Brinks. It was very easy signing up for their service because the guy that put our security system in signed us up. The system is done very well. We feel a lot better with it. We've been robbed twice now since we've had it, but we've had really good pictures to give over to the police. They didn't catch them, but we had good pictures and the alarm went off right away.

When we moved into our condo complex, we decided we would get a security system. We ended up with Brinks even though we actually didn't start with them. The company was sold twice. We've felt good having the security system and we haven't been nervous about stuff. It's like, “This is on, so we should be okay.” Brinks has been really good to us and everything's working well. They check on us. When one of the batteries was going bad, I called and talked to somebody. I asked them if they could lower the bill some and they did that.

The first time they came out, they didn't quite know what they were doing. There seemed to be a gap in communication and miscommunication between the order and the technician. But the second time, the person who came out to fix it was really good. I've been pleased with Brink's service so far and their customer service has been good.

Upgrade to current phone technology was easy & fast. Outdoor signage still says ADT. New signs were promised, but still not delivered. After 12 years with Brinks, you would think Brinks would want signage to be accurate. Pls ship to Phoenix address.

I was with Protect America then Brinks got it. They've been trying to make things good. They just haven't been pulling my money out of my account on the time that I had told them that I wanted it withdrawn and that caused a few problems with my bank. But the bank rectified it for me and Brinks somewhat did help out a little. The customer service has been good. Even though I was angry about the situation, their level of professionalism was great.

Brinks bought over our Protect Alarm system and it's been a disaster. 1st our alarm sounded but we never heard it. They sent a new panel to install, with no instructions. Then two of our sensors need batteries but keep reading low battery. We were on hold for hours every day for weeks. They set up a date for a tech to come out and the day he was suppose to come he canceled stating he was sick. They set up another date for a month later, and after confirming the tech was coming the next day, he called to cancel again, stating he was sick. So we've been without a working system since August. That's 3 months! THE WORST SECURITY SYSTEM!!!

Brinks came out and updated my system. Then that night, it kept going off saying, "There's a window breakage." Other than that, overall, the years I've had it, it's been great. I've always had them. I’m with Brinks and then they went to another company, and they came back to Brinks. The reps I did talk to were nice. They knew exactly what they were doing. They helped me out. Brinks is a great company. Their rates are different when I first started, but in time, it goes up.

I have two buildings where Brinks Home Security is installed. I have tried to contact the sales department to have another system installed in my RV. Wasted my time. I had spoke to various departments spending the entire day to receive a quote. Unfortunately, no one had ever answered my request or cares as a Company. Their text support does not address my request. I just cancelled my two systems. Enough is enough. You would think that the employees would want to generate more income from an existing customer. Obviously, it is just too much trouble to assist me. Besides all of that my login information will not allow me to login to my account. Do your diligence.

We finally received our Brinks lawn sign and decals today actually. We requested for them since August of this year. We were Protect America customers and we initially had no idea that Brinks home security took over. However we appreciate Brinks home security and its reputation.

Brinks worked with my system that I already had. The installers didn't really know what they were doing though. They completely set my cameras incorrectly, which made me remove a bush that would probably cost me a couple hundred dollars to replace. Instead of setting it to where the motion sets off the camera, they said the little box that you cover over was where it wouldn’t set off motion, and he came out twice and set it so that the box was over the top of this bush, thinking that that would be the area that it wouldn't pick up. So every time the wind blew, the bush sets it off. I ended up tearing the bush out only to Google how to fix this issue, and he completely set it up wrong.

I have been a customers since 2013. I have left messages with NO RESPONSES. I need a manager or someone with authority to contact me ASAP! My number is **. The best time call me is at 230 pm Pacific Standard Time. Thank you.

Overall I am satisfied with the service of my alarm system. The technician was on time, knowledgeable, respectful, and fixed the issue. The only issue was that we are in the middle of a pandemic and he had no mask on the entire appointment. I was asked a series of question regarding covid-19 before I could even make an appointment so it was shocking that he arrived with no mask on. I put my mask on during the appointment in respect to him as I am a nurse who primarily works with covid patients daily and would not want to potentially expose him.

Few window sensors were not working well so I called technical support to replace those. The technician was very professional and knowledgeable; spent significant amount of time patiently to walk me through step by step to get the job done. Thank you so much for your help.

My parents had just gotten Brinks Security System. It's easy to operate. I just thought it would be better to have both of our houses in the same security system. I like the features in my system very well. I called them because I had a problem logging on, and they quickly fixed it. The rep said, "We need to update your system." Immediately, I had someone calling me that was gonna come out and work on the system. They were here within the time specified. That took no more than an hour. Everything went as well as clockwork. They were very professional. I really enjoy my security system. In fact, I'm going to upgrade it here in the next month or two. I feel very secure, too. I'd tell others to get Brinks.

I grew up with a security system in the house. My parents had never used Brinks, but when the company was recommended to me, I didn't hesitate. The installation went smoothly, and we discussed the different monitoring options. I elected not to have the motion sensors, given I have dogs. The panel is unobtrusive, and the camera in the panel is perfect for getting a wide view of the main living area. The glass break sensors are really sensitive! The only video I have is when my dogs got into something and set the glass break off... you see one running one way, and one running the other way. I love the app and Bluetooth features. It makes arming/disarming effortless. Thanks for the great service!

Since the WiFi card has been installed with Verizon external antenna I have not had any issues. FYI: Service tech didn’t wear his mask major of the time he was in my house. He did have breathing issues without mask.

I tried for a few weeks to make an appointment to update my system. Unfortunately, calling resulted in long waits and disconnects. I left my telephone number a few times and did not receive a receive responses. The web site is confusing and did not allow me to tailor my request. The chat system does work if you are willing to wait four or five minutes for a response and the automated chat system has no flexibility. When I finally reached the correct people, it was easy to get business completed and the CSRs were all very helpful.

The technician arrived on time to diagnose a malfunctioning window sensor. It needed replacement. He went ahead and tested the rest of my system while he was there. He also made a recommendation as to where to put my motion sensor (in a better location). THANKS!

I LOVE the wireless interface. In the past I would have used that when I was working. It is even more valuable as a senior citizen. The inky thing better would be a remote fob to hang around my neck or place in my pocket when I get less able to move around. Don't want to pay for that now. Knowledgeable and pleasant technician. Thanks for providing this to a long time customer. I get bummed when other companies provide perks for NEW CUSTOMERS while ignoring faithful longtime customers.

Brinks recently purchased our precious alarm system provider earlier this year. Our interactions with the Brinks customer service department at the 1-800 number were frustrating, time consuming and exhausting. We kept getting transferred to different representatives to which we then had to recite the issues we were having over and over again. No one in customer service would ever give us an answer or return our phone calls. Brinks never contacted us in reference to them being our new alarm system provider, we had to initiate all contacts.

Finally after 2 years my issue of “low battery” was resolved. I have made calls with long holds, replacement batteries sent with no resolution. Jason comes out. Takes the time to examine where the battery was and he updates it.

My experience on October 6th was amazing. Your representative was prompt. He was professional. He was thorough and he was quick. Don't have a complaint at all. He was a pleasure to work with. He represented your company well.

Technician visit to my home was excellent and the technician was very knowledgeable about my equipment, its installation and functioning, and what I can expect for Brinks since I used to be a Protect America customer. He was very helpful and I appreciate what we were able to accomplish during his visit very much.

The tech came out and updated our system, very efficiently and quick. Checked all of our windows, helped us re-set the outside camera and was very early to his appointment. Did not leave us waiting around all day. Very happy with our service we received.

I had Monitronics and they changed over to Brinks. I spoke to their customer service team when my door alarm wasn't working and one of the cameras was out. They got everything resolved. We feel safe with Brinks.

The system with Brinks is good although we’ve had a little bit of a problem. But we’ve called them and they’ve worked it out. Sometimes, it beeps for no reason, so we have to check to find out why it’s beeping. Speaking with the rep was very good.

One of the worst customer service experience's I've had. I called to cancel this months ago and got verbal confirmation it was cancelled (after about an hour on hold). Then they still charged me. So I changed my CCard to a fake number so they couldn't auto-charge me. They then told me today that I'm not allowed to cancel until I pay these several months of service payments when it was their error in the first place. They said they would send me to collections if I didn't pay them. Who's to say this process won't continue forever, this is such a SCAM. I don't want to take the time for legal action against them but BUYER BEWARE.

I had someone come out and upgrade to a 4G on my security system, and that went good. The person was nice and very professional. It was very quick. I have called Brinks though to order some new emblems for my windows and that's been weeks ago, and I haven't received them yet.

I had a company before that Brinks took over and then I cancelled because the price went up. But I went back to Brinks a month later. They gave me a good price and I’ve been with them ever since. In April, a rep came out and fixed the camera. He was nice, very knowledgeable and he got it back running. He'd been out here twice because the first two times it didn't work. He got everything working on the third time and it's been doing good up until the last couple of months. It records sometimes and sometimes, it doesn’t. It keeps going offline and then I have to unplug it, calibrate it and get it back online. But the security is fine and I have no problem with it.

A salesperson from Brinks came out, knocked on the door and gave me an offer I couldn't refuse. The installation team was great as well as the service provided by Brinks. I’m satisfied.

System hasn’t worked in months, not monitored. Paid contract and bill off in full Last week, before due date to cancel crappy service. Then received a bill today for 265.95, service still not cancelled. Worst company I’ve ever dealt with!

We recently had a break-in in the house and knew we need to put security in, so we chose Brinks. However, we've had some issues with the unit. We've had to have some service work done on it. We've also needed some advice as to how to get out of a situation when we were in it, so I called customer service. They were always extremely helpful, very polite and very knowledgeable. There's definitely peace of mind since having the system installed. We've had a couple of incidents when it's gone off and the wind's blown the door open. They've been prompt in getting ahold of us or getting ahold of the police department, as the case was at one point. They've been very efficient. I'd recommend them.

Everything is going well with Brinks. I have every door, window and garage door and everything in the house is alarmed. My wife and I feel comfortable.

The security system provider I had before was very dishonest. I was having problems with my alarm system. I also had one that is a backup that was in my closet. I had to pay for the gentleman to come out, I had to pay for the battery to be replaced, and I thought that was strange. A couple of weeks later, someone said to check the thing that was in my closet if the guy actually changed that battery. When I opened up, there was no battery in there at all, and I was with that company for many years. I was so hurt 'cause I didn't think they would do something like that. I left them alone.

The control panel needed an update. It kept sending these false alarms. I called customer service and since the update, it has been good so far. The technicians were pretty awesome, very punctual, and not afraid to work. However, I was getting ready to call Brinks because they didn't put my garage sensors in. The technician came out and fixed it just previously. I asked him when they're gonna put that in or how that worked. He said they should have done it when they put it in the first time. I don't know what I need to do. My wife might have called them, but I'm very busy and I just never got around to do it. It kinda came up as a concern for us as we're gonna be out of the country for a few months, so it’s why we’ve been back on the ball again about that. But then again, they should keep doing what they're doing.

Worst company and equipment in the market. Don't sign any contracts with Brinks. No locked in price. Keeps going up month after month. Equipment is low quality. Won't let you put off contracts either no matter what.

We just bought our first home and it's in an area right next to a city that has high crime, and we wanted to feel a little bit more secure so we decided to get home security with Brinks. I had called them regarding payment information ‘cause I was going through switching my debit card over, so I had to update them with that. Communication was good.

I’ve had the Brinks system for nine months. The sales rep was great. He was very informative and let us know how everything worked. Everything went together fine. We liked it and we appreciated how he treated us. We got the extra garage door thing, like being able to open and close the doorbell that had the camera, and then just being able to know that it's secure. When something's opened, I can get the notification on my phone. The app is user-friendly. You open it right up and if you wanna arm it, it's one touch and you're there. The doorbell disconnects every once in a while and then reconnects. Part of that was because of our poor internet. Since we've gotten the internet changed, it's been a lot better.

I've had problems with the sensor ever since it was installed. For about a month and a half ago, I always had that when I walked in, the alarm would immediately go off. It then never went off and I found that strange. That's when I asked for the two sensors to get corrected. I called and Brinks said, “Well, we'll send you two sensors, but it’s gonna cost you $57, $58, or something like that.” I said, “Well, I'm not gonna pay that. I’m gonna just use another service. But if you'll let me have your supervisor, I'll see what we can work out ‘cause I'm not gonna pay that.” They took me offline. My front door was taken off the protect line for a while until I found out what was happening with the sensor.

I was just moving into my newly purchased home and a Brinks representative came by and talked to my husband. And we said okay. Buying and setting it up was very easy and informational. The installation went smoothly and the installer was very respectful. He answered all the questions that we had. I changed internet services so I had to have them come out and reset my camera. But other than that, I haven't had any issues in a negative way. The customer service rep was very receptive to my issues and extremely helpful, especially the last gentleman I spoke to. He was literally walking me through, trying to get my doorbell set up, but we found out that I wasn't doing something right with the internet part of it.

They were super helpful in resolving my problem, it ended being a misunderstanding on my part and I really appreciate that they took the time to listen to me and help. Much better than Protect America and I'd recommend them!

Brinks was just here the other day to put in a doorbell camera which isn't working. I'm waiting for them to come and fix it but they're supposed to come and put in some cameras for me. It was supposed to have happened yesterday, but we had to move it to another day. I’m not mad with Brinks because I understand stuff happens, but I have to wait for a tech to come out and do that.

We started out with Protect America and Brinks bought them out. We had a fire detector and we took it down off the wall. They called us within seconds after doing that because the alarm went off. The reps were very nice. One time, I was talking to them and they said that they would give us a free sign to put on the outside. I told the customer service rep at that time that we had not gotten that. She said she'd check into it but we still have not gotten one. But everything looks good. They served us well.

Brinks was the best available at the time I bought it. I've had it for almost 30 years and it was Monitronics at first and then they took over. I've always had good service with them. The reps have always been nice and friendly. For some reason, twice in the past couple of weeks, in the middle of night, it's giving me an alarm on the front door. Nobody can find anything, including the sheriff. So we're gonna have Brinks come out and check to see what's wrong. They're gonna send a tech out.

I have a Brinks system. I've known about them for years and I like them.

We had Monitronics and then, we ended up with Brinks, which is very good. We recently had some work done and they did good too. We called their customer service to make the appointment because we needed some cameras straightened out or set up. We had neglected to do so with this pandemic and so, we finally got to it. The reps came by and that was very good too. I like Brinks. We've been meaning to put some more cameras but we'll just wait a little bit longer.

It's been great with Brinks. Their reps were courteous and very helpful. They've taken care of me. I appreciate it.

I went from the push panel to the touch screen and I love it. I like the way that it looks very much especially the pictures. The installer was nice and very professional. I didn't have any problems with him. He got the job done and he left. Everything is good.

I converted over to Brinks from my previous alarm company. I spoke to a person last week and the experience was very good. The person was not only patient, but sounded patient. I was really satisfied with how he treated me. Even when there were things that I didn't understand, he was very patient and didn't have a tone or an attitude.

I've had Brinks ever since when it was MONI. It’s still good and I've had positive experiences when speaking with the customer service reps.

I had a problem and Brinks had somebody that came out and took care of the problem. The battery was out in the smoke detector, and also in the motion detector. And so, I replaced the batteries, but the motion detector just kept beeping and it was saying it was still offline. So, they had to have someone come in and put a new motion detector and they replace the old one. He came pretty much right on time.

In Oct of 2019 a salesman came to our door to get us to switch from Vivint to Brinks. His pitch was a great one so we did. BIG mistake. They sent a tech to come switch our panel settings to Brinks and was supposed to changes all our batteries on the sensors which he missed a lot and used very cheap batteries. After a few months our sensors stopped working and garage sensor never worked. So I called Brinks customer service. Long wait time and the female agent would not give me her name. She was very argumentative as I explained everything that happened. I asked to talk to a supervisor and said many times I would wait since she said they were busy. So after 40 min. Of argument she says we are under warranty and they will send someone out and bill the warranty company Capital Alarm.

I like the pricing of Brinks. I have the two cameras and I like those. One of the guys helped me with my camera the other day. The guy did an awesome job. It works and Brinks has been good so far. I was thinking about getting another camera but I can't do it right now. I use the smartphone app and I like that it’s easier to manage.

Brinks was recommended to us when we purchased our house through our warranty program. Their service technician was really good. The only concern I have with Brinks is when I called when I've had a couple of false alarms due to batteries being low in the house that we're not staying in at this moment, the person calling talks too quickly and muffled. It was not the connection. It's just that they talk a little too quickly leaving phone numbers to call back or what their name is. They're just not the clearest. I feel like when it's something around an alarm going off, they need to speak slower and more clearly. Anybody who has an alarm system feels more secure. Yeah. I feel more secure having it, and the app is good. I can at least have a sense of whether it's armed or disarmed. So, it's comforting.

I got Brinks two years ago and at that moment, I liked the price, the service and the equipment such as the camera and the sensor. Everything was installed and by that point, I had 3G technology. Now, everything is 4G and more, and my system is not working very well. At the beginning, they said they were gonna send the technician from the company that works with them. The people were gonna be available according to their agenda and I was told to contact them. I did it but I didn't understand why I have to contact somebody else. My contract is with Brinks Home Security.

I called Brinks in regards to my security because the door-to-door solicitors had came by my house and trying to solicit another plan. I was really concerned in regards to how he was able to get my information without me giving him a passcode. I didn't even give him my date of birth or social details, but he was able to access my billings. I was really concerned about that as to how much information an individual can acquire. When I was doing that, the lady checked. I thought about security cameras. I've talked it over my husband because he does a lot off the road truck driving. We've decided to get the security cameras because of the length of service time that we've been with the company. She told me how I could acquire that at no charge. I have an appointment scheduled for the 19th. Rachel was the one that assisted me. She did do an awesome job. She went above and beyond to assist me.

We had Protect America for years, after Brinks absorbed them the last 3 months of trying to do my monthly alarm test has been a nightmare. I spent 1 hour on hold with various departments trying to test my system. They told me there was no signal and put me on hold for tech. support, after a half-hour Tech. Support informed me my signal did go through and there was not a problem. Customer Service Rep. did not have command over the ENGLISH language and had to repeat everything over and over until I understood. I Will Cancel my contract when the time comes and inquire into different alarm systems. I never had these issues with Protect America.

When I bought my house, the previous owner had Brinks. They told me that their service was good, so I started the service with them and the free cameras. So far, I'm liking it. The technician was great. I have regular home services and I was calling because I wanted the camera services for the outside of the house. The time that I placed the order, the offices were closed so I didn't make an appointment for someone to come out. Since no one had come out, that means the order isn't complete. So, I need to cancel it. The young lady helped me with the new order that I did the other day that I need to cancel. Everything is good.

My overall experience with Brinks was very good. The other system, half of the sensors weren't working on it. I'd have to go to the battery store to get the batteries to put in them and it was a bit much. Now, I feel much more comfortable with Brinks. We have the camera and the tablet on the stand. All the sensors and glass break detectors are working. It's a much better feeling. The technician that came out to install was very good. He was on time, very knowledgeable, very pleasant, and very helpful. Everything that he told us about the system and things that we can do on our own was crystal clear. It wasn't like I had to call anybody and say, "Well, I didn't understand this. I didn't understand that." I was very pleased.

When Brinks bought Protect America, they acquired my account. So far they've been okay. The picture is clear. My phone was fine when someone was at the door. But I don't get my clips consistently. I'm still kinda working out the kinks with the cameras and trying to get video clips. They start and then once I surpassed that time cut off, they start back up. But we’ll get them pretty regular because it's on the side door. We go on in and out of the side door. So I probably am using a lot of the clips with the activity but they start up and they are good for about 10 days but then they stop. After about 10 days, they start back up again.

We wanted to get rid of a completely-wired home security system and go to integrating Google Home with the rest of our Google Home stuff. Brinks was the provider that could then provide the monitoring. Security systems are largely useless but everybody’s supposed to have one. It's as much to stay in line with our high-end home furniture as anything else.

We have been with Protect America for many years. We were advised that Brinks Home Security has bought them out. Our credit card has always been on file and our payments were made automatically. Suddenly, we get a paper bill for $74+ stating that we are behind on our payments. We called as soon as we got the letter and gave the representative the credit card that had always been on file. She also said that we were due a credit and credited our account for 1 month payment.

I was calling Brinks to cancel the service because I've been without a battery for about a year and no one did anything about it. The young lady that I spoke with really tried to accommodate me to not get rid of the service. She told me that from what she could see, I needed to upgrade because I've had the service for a while and it hadn’t been upgraded. I was questioning about the doorbell ringer and she offered me a free doorbell ringer. But I had no idea what was required for that. It turned out that their technician would replace my doorbell with the new doorbell ringer but it had to be hardwired. And unfortunately, my wires had dropped in behind the wood that was holding it and when the technician came, he said that he couldn't do that because he needed it to be wired.

The Brinks salesman came to our door and I decided to use them. When the batteries were low and my system was out of date, it was good speaking with their customer service team. They were very nice. The system is good but it does not always record and it only gets me so many recordings. We had a party here and people were going in and out. Our daily was used up and we couldn’t get any more recordings. I don’t like that part of it. It seems wrong. The doorbell camera records at dumb times. It seems like, as much technology as we have, when I go out that door and I have my phone on me, it shouldn’t record. Somebody walking up to my house, it should record them. I have an autistic son and sometimes I don’t feel safe leaving him here.

My little nephew, my mother-in-law, and another nephew got Brinks. I got it as well and it's a family affair. I like the system the way it is and I like the way everything’s set up. When I talked with them recently, they were so very lovely and helped me out. They took put two payments to the end and it's helping me out right now because it's kind of crazy outside with everything happening. There is no work and nothing's going on.

Brinks took over Protect America, so they are now my security company. I called them up to verify the takeover, and I asked them to upgrade my system because it was analog, not digital. The tech came out to do that today and he was very nice. I'm in a condo now. I had the security system put in because my wife had Alzheimer's and she would wander. I needed something that I could turn on at night because we didn't sleep in the same bedrooms and in case she got out of bed and tried to go out the door. That's why I had the security system put in.

Brinks has provided me peace of mind in terms of my family. Very comfortable when I’m away from home that the protection we have available at our disposal will provide fast emergency response. Equipment is easy to use and convenient. Company stands behind its name.

I moved three months ago to another state. I took my Brinks alarm panel with me and ordered new sensors for the new house. It has more doors and areas for motion sensors, so that seemed like a sensible thing to do. For the past three months I have been trying to add the new sensors to my panel. To no avail. I am a software and hardware engineer, so this process is usually not very difficult for me. The system showed the previous sensors as disconnected for three months, which seemed to not have raised any issue with the 'monitoring' company. Calls to tech support always ended with a timeout on my part as 40 minutes on hold is about the maximum time I can afford. I was able to change my billing address on the account but you cannot change your service address online. There is actually very little you can do yourself on the system you paid for.

My experience was the same with Protect America. I had some issues a couple of weeks ago. I was on hold for three hours. And then, I got disconnected. I spent my entire evening on hold with Brinks on the phone, and that was my complaint with Protect America. Because every time you call in, you spend hours and hours on hold. The time that you have to spend on hold is not acceptable. People have things to do. When I upgraded my system, I got an explanation of, “We bought out several other companies, and everybody's working overtime.” You can tell me all the excuses you want, but it doesn't help me that I lost my whole evening sitting on hold.

I have my security with Brinks and I pay every month. Being a female, I decided to sign up with them. Recently, I spoke with their rep because the smoke detector was beeping and I couldn't figure out what was going on. He helped me through it and he was very nice. I just changed the battery in it and that was all I needed. All in all, the system works but I've never had to use it, which is a good thing.

I had other companies and I got tired of them. The little guy that was with Monitronics was such a good person. His name was Cody. He gave me all these great deals and everything for adding it on. The system is easy to use. I’m gonna be 72 soon and when you get to be older, you don't need to have to figure out things. They do a pretty good job. They are always there to help when we need them. They always have an answer. They show up when they’re supposed to. They're very knowledgeable when they get here. The technicians are really knowledgeable. They help you through a lot of things and don't mind doing it when they're there.

Guy knocking at our door around 9pm, we agree to system and he says installer is 30 mins behind him, it was 90 mins later he showed. Doorbell camera quit working, appt scheduled for 10am today, guy called yesterday 4pm saying he was close, I let him know my appointment was today. He said he was the technician and he made the appointments and nobody else could. He logged onto my phone and system didn't work, he said I needed more wifi. I checked my wifi where Doorbell camera was and it was 93.7 Mbps download and 119.4 upload, more than enough. Problem still exists and I will have my friend help me on it from here on out, technician did nothing for me.

Brinks allows their techs to come into your home working under Brinks and selling cny alarms. The tech did not seem to know what he was doing to install a video doorbell. I ask for a refund, never received doorbell or refund. Have call Brinks several times and the tech does not answer cny **. Have notified BBB and will continue to write letters year after year till refund is given back. This is a con. Be aware. This has been going on since July 16, 2020. Must not pay very good for their employees to rip people off.

I got a little confused. I had an outside camera that come with bricks. I was having a bit of an issue with it. When it was recording stuff, I couldn't switch it over to my video from my ring doorbell. So, I called. They kept putting me on hold. And they said they were calling Pro-Tec America. They also said I had to change my keycode box, which made no sense, and they would charge me for it. I've tried to call customer service back a couple times. I've sat on hold for a long time. I realize they're busy. But I wasn't real happy with that. I didn't ask them to switch. They did that on their own. But I don't see why I should have to pay for a new box. I don't wanna talk to customer service because they don't know what they're doing.

We had an upgrade to our Brinks security system about a month and a half ago where they adjusted the program inside the touch panel and the guy who came out was great. He was polite and a nice young man. The equipment is good quality and I like that the system tells me if my house is open and whether or not it's protected.

I feel safe having the system. It's dependable and effective. I haven’t had any issues.

I was with Protect America and Brinks took over the company. I had a problem with the smoke alarm but Brinks took care of it and didn’t charge me for an outside contractor to come and do the job. It was an emergency. I had a lot of problems with Protect America, from customer service to the pricing of their equipment to responses. If they went out of business, so be it. They deserve it. Brinks has been good and they’ve helped me out a lot. Although it's not like before that you call the alarm company and you can speak to someone. Now, you have to wait to speak to someone. But I'm sure it's because of the virus. Other than that, I don't have any complaints with Brinks. The system keeps my house protected from intruders, fires and everything.

Brinks was the first company we received a representative from in our house and we were pretty convinced to go with them. So far, they are very good. One time, the battery was low and I called them. The rep I talked to was great, then somebody came here to change the battery. All in all, Brinks has been very helpful. The person that came here helped us with the different issues that we had and answered our questions. So, it was nice. But every time I call, I have to wait 40 to 50 minutes to speak to a technician, so I have to separate a time of my day to call if I have to call. If I do it during my lunch break, I won’t be able to fix the problem. The other time that I called, I waited 40 minutes as well. At the time, I had to reset the system because I changed the Wi-Fi password. So the very long wait time bothers me very much. But everything else looks good.

I always went with ADT because it was the most common one I knew of. But I've enjoyed having Brinks and I've had it for the last couple years. The house that I just moved into has ADT capabilities, but I wanted to stick to what I was already familiar and comfortable with. The Brinks' customer service over the phone was great. They were very helpful in trying to find me the most convenient day as well for getting everything installed. At some point, I didn't hear from them and they called the person and had them call me. So it was good. The installer was great. He was very personable, professional, and quick. He went through everything and made sure we understood how it all worked. He also tested it out before he left.

Brinks bought out the company I was already with. So, I just stayed with them. Their reps have been out here for some upgrades and service. They said there was an upgrade to the main control panel for a better chip, so they were coming out and doing it. It wasn't anything that cost the customer. They put the new chip in and did a good job, and off they went. With the system, I am able to log into my cameras if I'm away, and look inside the house and see if anything's going on that shouldn't be going on. Every time it storms, something messes up with one of the detectors, if the power goes off. So, I can look at my camera and from my cell phone, wherever I'm at, and see that nothing’s going on in there, and I don’t worry about it. I’m very pleased with Brinks so far.

I’ve done without Monitor for a couple of months. Every time I called, I couldn’t understand what the lady was saying. She was a foreigner. The gentleman that they sent out here was polite and he helped me all he could. I appreciated him. Everything is back the way it was. I really appreciate Brinks. They were very great to me. I like the device because I live in a very bad neighborhood. I really appreciate the alarm.

I had Monitronics at first and then, Brinks merged with them. I recently called for my camera in the front of my house. The camera broke. Brinks outsourced the install for the camera to another company. They referred me to them and then, the guy was supposed to call me back but he didn't. I kept calling him. Then I called Brinks and then they sent an in-house technician who came right away. I was able to get my camera the next day. They replaced it since I had a warranty on it. But now, the camera that they installed is not recording properly. I need to call Brinks to schedule for somebody to come over. I looked at my phone and there were some days that were skipped. When somebody is at my door, it's not recording that somebody is at my door. I always look if somebody’s at my door or go back and save clips to see if there's somebody but I can't.

I called them when I had to figure out my battery. The rep that I spoke to was was wonderful. Everything's good. I'm very happy with it.

We used to have Protect America and we loved it. After Brinks took over, it became an ABSOLUTE NIGHTMARE. They are horrific and by far worse company we ever had to deal with. We have been trying to cancel for 5 months now. We emailed many times with no response. We called and each time talked to 3-6 people since they constantly transfer you then after we go through everything, we were told we would get a docusign to cancel it and it would never come through. We sent emails about this concern and there was nothing.

Excellent personal attention and the customer service person I spoke with was very helpful and pleasant to deal with. Got the system tested and everything was good. He was also able to answer all of my questions. Very pleased, thanks.

The service was good. The quality of the system seems okay. It has quick response.

I was an ADT customer for very many years and I liked their equipment. But the problem with ADT is that my needs got bigger than what it was. I had neighbors moving out and left areas unprotected that normally would be protected. So, I was calling to get ADT to come in and take a look at my new issues. They did not want to do this. They ignored me and passed me off, which upset me, and I went on about my way. I called a couple of local people and one local guy who was a neighbor of mine never got back with me.

They contacted me and told me they wanted to update my system. They said my stuff that I had in my house is gonna be outdated at the end of the year. So they put a new keyboard in and checked all my systems out as far as what I had already in. The tech fixed the backdoor one that I was having problems with when you put the new system in. The system is functioning quite well. It's easy to set. The guy who put it in knew his stuff and he was able to show us very easily how to work the new system.

I kept having problems with ADT because they would say they were gonna send the police. I still have trouble because I have two dogs and sometimes I don't remember that my back door is open. Then it's very hard for me to run back there to shut the door and turn everything off. So for a while, I didn't turn my alarm on 'cause I figured I looked like I was armed to people outside. Brinks had to replace my sensor and the nicest guy came out and did that. Now, I'm trying to work with them or an electrician so that they could literally drop down my doorbell thing that's up in my attic, 'cause it's not through. Once they do that, then I can put the Brinks stuff on there. They have a SkyBell so that's fine.

I was with Frontpoint and two guys came to my house and tried to convince me to switch over to Brinks. I had sensors and things, but I didn't have cameras at that time so they offered to give me cameras for free. That was what got me to sign up a contract with them. When I initially signed up, it was MONI, and I still have the old yard sign. I requested a new one about two weeks ago, but I never got it. I'm gonna call them because it's going on to three weeks that I haven't received what I requested. But other than that, I'm pretty happy with their service.

Brinks had more features than what I had before. The installation went well. I’m very much pleased with the system's features. It let me know the least little thing my doorbell camera picks up, which is a good thing. I called Brinks when I had some issues. They then came out and took care of them. They were very nice. I'm satisfied with Brinks.

Brinks is the best security that I can refer to people. I feel much safer in my home. They give me quality security for a good price that I can afford and I'm on disability so I can't afford expensive alarm but Brinks helped me out with all my windows and doors are secure. Now I feel much much safer with my son at my home. Thank you Brinks.

I just have to say if you need help ask for Denise. Not only was she helpful with an issue I have been having with a different security company she was also uplifting. I was so glad I was able to speak with her. I'm sure others will be helpful but she stands out.

We are pleased with the security service except for the price. We are senior citizens and would like to be considered for a lower monthly fee. Please consider this without other frills not to be attached to any discount. Thanks.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

I was real please with her and if I knew someone that needed the alarm system I would definitely recommend this company and I want to take the time to thank you for your good service so far and I know the future is going to be great.

My Tech was well knowledgeable about the product and offer suggestions. He even went over everything at the end to assure I had no questions knowing that I am a seasoned customer. Wish I could request for same Tech in future, but I believe Brinks have many more out there. Keep up the good work!

Rep sent from OKC.. Finally get New camera but in.. Usually work..great..difficult is Internet out here in Route Coweta..but all in all God gets the glory..Thank You..Brinks Security for keeping my home safe.. System works well..Hope to keep for many years to come.. Future is Bright!!!

It was a great experience. The Technician was amazing. He spent the time showing me how everything work and teaching me how to use everything and he made sure I knew what I was doing. I felt much better after he left for all that he had done.

I encountered issues with my backyard camera after changing internet providers. I received several courses of actions to the point I became frustrated. This all changed when Reece answered & resolved my issue. Reece was patient, professional, and motivated to resolve my issue. For his efforts, I truly APPRECIATE HIM!

I bought the home from my dad and he had an alarm system put in about six years ago. As the time went by, I called a number of the monitoring service that my dad had and Brinks had bought that company. I did some research and they seemed to be okay. I had a guy come out to give me a quote. The guy who came out was nice. There had been four different technicians that came to my home for some problems that I had. They were all nice guys. They didn't waste time.

I've had Monitronics for 15 years, so I just stuck with Brinks. There was just a website change, but I could still use the old website. I moved like a month after they merged and they put me a brand new system. The installation team was very professional, quick and in and out. They explained everything that I needed. Everything works good as far as the equipment.

The Technical Rep. was very knowledgeable and knew exactly what to tell me so I was able to install the sensors over the phone. She polite and helpful with a great sense of humor. She stood by my side until the Sensor was installed and working correctly. Great Job. Excellent Customer Service. I give 5 stars. Thanks for everything.

It all started when I didn't get the call. I was supposed to from Wilfred. He put me on $10 for 6 mos. And he was supposed to call after 6 mos to discuss another contract. He never a called and I was billed $34 without my permission. I called your C/I and spoke to an agent. He kept saying that he'll check with his Supervisor. After a halve dozen times I said let me talk to the supervisor. The supervisor refused to get on the phone with me. I told the agent, "If that were the case then I'm going to the bank tomorrow and cancel your withdrawal privilege." I cancelled called my month to month contract.

My experience with Brinks Home Security has been very professional. Each time I've been able to talk to a Representative or technician they have been very knowledgeable and helpful and able to answer and address my concerns.

Received notification that battery was low in one of sensors. Called service and made an appointment and started service contacts on parts. Both person’s I talked to and came out were very knowledgeable and nice.

The set up was easy and the man who came out was knowledgeable. He couldn't get the camera working so he had to order another one then set a future date to come back to set that up. Two weeks later he came back and everything is working fine now.

OMG THIS GIRL IS AN ANGEL WHEN IT COMES TO CUSTOMER SERVICE, I was on hold for over 2 hours!! I was so upset I just wanted to cancel my service no matter what! Well it just took her one simple question about my password and I melted like butter on a hot skillet!! Wow! I can’t even believe it myself. Not only I didn’t cancel but I extended my contract to 60 months. What a duffes huh!! She made my day and that’s what’s important at the end of the Day to hear compassion and understanding at the other end of the line.

Staff was friendly and knowledgeable. I wanted to know about reducing my monthly cost of equipment...YES, GOT A REDUCED COST BUT EXTENDED CONTRACT. After 36 months and I own the equipment, how much will I pay monthly..was what I needed to know..Now I have an extended contract for just $15 less.

I’m very please that I called and c/o the door bell not staying on. The rep was very nice and understood my concerns and send a tech to replace it. The tech was very knowledgeable and professional. He also recommended the Skybell be replace. I’ve had no problems since.

The various customer associates were very helpful very professional, very kind and listened to all my concerns and issues, due to the great service I extended my contract for another 2 years. Only thing I am waiting for is a doorbell camera that would be a great addition to our Brinks Security System. Was told that I might be able to get one as a promotional item.

I was pretty happy with the customer service, the only reason why it didn't get a 5 star was just the wait and hold time I had to go through took forever. Total Security was a 5 star. The tech came out changed my door sensor, talked to me about how to upkeep and adjust sensor if necessary..

My installer was ON TIME AND PROFESSIONAL. Great job replacement of 4 camera and installed one outside camera. Very little mess and cleaned every area. NO damage to my walls.. Explain use clear pictures and was polite very pleasant. Thank you for a job well done.???

I have been a customer of the Brinks/Ring Home Security System for approximately 2 years; and I am very satisfied with the product. However, I am not satisfied about having to pay additional cost when the System malfunction, to have a Tech come onsite and address the issue. Otherwise, my overall satisfaction is that the Home Security System is a great one, when it works properly. I have and will continue to recommend it to others.

Not only do we feel safe, but Brinks is responsive even when it is an accidental glass break or other issues. They also came and did a no charge system update recently without us asking. Techs are knowledgeable, friendly, and quick.

The problem with my security system was fixed quickly and now it works well. My sense of safety has been greatly improved! My service man was masked, pleasant, and explained everything as he went. Kudos to West Security!