Brinks Home Security™ Reviews

Brinks calls me every month when my unit is not communicating. An upgrade was installed this month by a stellar installer. I am assuming that they called me because I was not arming the unit regularly so they were checking on it to make sure it was working.

We have been pleased with the service and the system. Has provided a sense of safety and has provided us comfort knowing our belongings are secure whether we are home or away. Secure. The price is fair and billing with auto payments always accurate.

I was pleased with my service but I would like for Brinks to build up their service team in Charleston South Carolina. The service guy was friendly. Initially it wasn’t but now they’ve gotten a lot better. I felt like I was a bother to them initially. Thanks for getting not using a contractor.

Kevin was very personable, knowledgeable & professional. He worked quickly & efficiently. We were very pleased with his service. He's the best Technician we've had from your company! Kevin is best! I would recommend Kevin to any of my friends who need their Brinks Security System updated.

Everything went well. He also took us through the key pad to make sure all our questions was answered. Also there was a code that went off and he showed us how to work the key pad in different areas. Thank you.

Technician was knowledgeable. He had mask on and we were social distance all the time he was here and he kept his mask on for the entire visit. The technician changed the sensors. He tested the system making sure it was working correctly before he left.. I appreciate someone coming out to fix the issue. However I am really fed up of the same issue over and over.

My two experiences with Brinks customer service representative and its contracted service technician was very professional and respectable. I was treated as a valued customer each contact and I would recommend Brinks Security service to others. Great company. Keep it up.

He was really helpful. He explained everything that he did, and what the purpose was. Answering all my questions that he could. And called before he came. That I appreciate because I fell asleep before the appt. Thank you for your help in getting all my issues resolved.

Customer Service Representative was very professional, knowledgeable, courteous, encouraging and patient. I simply was very please with the service that I received. The Customer Representative disposition was very encouraging. I’m a 73 year old senior and that meant a lot to me.

Hey ring camera is a very good investment for me and it is a good product to help protect my home and it’s very good for great notifications and easy to use from my iPhone And easy to set up and good use from home or when you are away. Thanks a lot.

The tech was on time and very personable and polite. He was very knowledgeable and diagnosed the problem quickly. He fixed the problem in about 15 or 20 minutes. I have had no issues since he upgraded the keypad software. He was very efficient and I am a very satisfied customer. Have already spoke of this and of Brinks to a few of my family members, so yes, I would recommend Brinks to a friend. Thank you!

I'm very satisfied...with the technician. I'm very happy that there will not be anymore false alarms due to equipment of malfunction. I feel very safe and secure with the security system. I just need some signs and window decals to let people know who secrets my home.

The rep that came out was super informative and helpful! Explained everything thoroughly and was very knowledgeable. He went step by step over everything that he installed. He even sat there while we downloaded the app and reset our password. Very patient and polite.

The agent gave me the solution to the problem I had. He was very knowledgeable and extremely patient. He gave impeccable service. I was very pleased with him helping me and would prefer this company to others for their good service.

I have enjoyed Brinks ever since they took over my home security alarm system. The alarm itself is very easy to use and everyone we have dealt with from installers to customer service has been friendly, professional, and timely in performing whatever task is being requested.

The service visit went well. The technician explained everything he was doing with patience and answered any & all questions I had. He switched out any old batteries that were needed as well. I will reschedule for a service visit for our outside camera to be installed because we are having work done on our home at the moment. Once repairs are made and completed I will have an appointment set up for the camera to then be installed. He has assured me that all I will need to do is put in a call for the service when the time comes in June.

I want to know how can I get back the app I can check on the security status when I am away from home. Check it from my phone because I cannot remember the password. Please advice. It will be great appreciated. Thank you. The person is very helpful but because I could not remember the password. She cannot help me.

The service technicians were prompt in very professional. Explained everything to me and my family in a way that we could understand. We were extremely satisfied with the service professionalism and demeanor of the personnel and have always been satisfied with our product.

First technical came over to place my cams back online after I replaced my router with a new one. Two of my cams were 720 which they could not connect. Work order was submitted to update the 2 cams with 1080 resolution cams. These new cams are 100% better. Thank you Brinks for the exceptional service!

I did not know you need home landline. I will get that set up and call you back! The technician was so very helpful. I am very satisfied with my service with y’all. The service was transferred from another company and y’all are better than they are!

I needed my doorbell camera to work, I personally could not get it to respond or work. The technician came in and checked it out then proceeded to go about his job and repair it!! He worked on that problem, got it operational and then went about checking everything else to make sure that all of my equipment was working!

We're very pleased with your technician from Killeen. The doorbell camera has not worked in 6 months despite my upgrading to a stronger router and trying 10-12 times to reprogram the camera. After my third time for a Brinks online tech to walk me through it, finally one agreed to send a technician in the flesh. In half an hour he fixed it, reset two glass breakage detectors, and tuned up the system. I give him 5 stars. I give your webmaster 3. No matter where I drilled in the Brinks site and the Skybell site, I couldn't fix it on my own.

Michael was the gentleman who came out to update my system. I asked him many questions and he answered all of them. I asked him about outdoor cameras and also a doorbell camera, which he highly recommended. He checked all of the doors, the glass block and the smoke detector. He also made sure the app on my phone was up to date.. Very nice young man.

I was pleased with having a clear-speaking, knowledgeable Brinks associate responding to my malfunction concerns in a briefly factual manner. Service to update and correct my system’s issues yet 45 days from today. I’ll reserve further comment till all is resolved to my satisfaction.

The camera and doorbell wasn’t showing any activity from the mobile app so the technician walked through the steps to get it working again. It was done successfully and now it’s working like it’s supposed to be. The technician was very thorough with his explanation.

I had a very nice service rep. He explain everything to me and also made sure it was working before he left. He was at my residence 30 minutes early then the appointment time he also called before he came.

The technician was quick and precise of replacing the old radio signal circuit board. Our radio signal and communication was restored and our system are back in normal operations. And the technician took his time to explain the new device he installed. We are very pleased, thank you!

I feel safe using Brinks as my security system. Unfortunately, I have had issues with tech support. Technician didn't show up, when an alternate tech came out, he didn't replace my panel like they were suppose to. Still waiting to have my system upgraded.

All representative were very knowledgeable about the system. They walked me through the whole process. They were terrific. Thank You. Could not have been any more helpful. I would recommend your company to anyone. I did not know how to view video from my cameras. Now I know.

I was having a problem with my front door sensor. Also, in using my iPhone to turn my lights on, a lot of the time it didn’t work telling me that I was offline. In actuality I was online. Your guys came to my home, took care of the problems quickly. So far, everything works as it should, giving me peace of mind.

The serviceman was very professional and determined my problem very quickly. He also rectified the problem without delay. He was very willing to address my questions and concerns about my alarm system. He also recommended steps I could take to improve my system.

Technician completed inspection and upgraded panel. Very professional! He kept me informed during the testing and throughout the inspection process. He informed me that he had to order two sensors to replace the outdated ones. The testing was completed without any problems. The technician was knowledgeable in all areas and answered my questions and concerns.

Brinks technician was on time and very professional. Immediately went to work to troubleshoot what the issue was found and corrected problem and then completely checked out the whole security system to make sure it was operating correctly. A big thanks to everyone at Brinks customer service for their courteous and professional assistance and their service technicians that came out. Thank you.

Representative call before he showed up to let me know he was coming. I had issues with my SkyBell. He corrected the problem, made sure everything was working right, made sure I was happy with the new doorbell. He install And he said, "Thank you. Have a nice day." He was very nice and polite.

We really like the service. It makes us sleep a lot better knowing we have a line of defense while we are sleeping. Nice to be able to keep an eye on things while we are away too. I would recommend your service.

The representative was very patient and very helpful in attempting to help me to solve my problem. I think they did an excellent job with their assistance towards me with my problem. I would definitely consider their helpfulness to be what any customer would expect when seeking an answer to their particular issue.

Since there isn’t a local dealer to service the equipment, it may take as long as five or six weeks to schedule an appointment with a tech. In my case, the camera wasn’t installed properly with a constant source of power and therefore didn’t operate correctly. It took nearly six weeks for a tech to come out and determine the problem. Now I need an electrician to install a new box with direct power. This could’ve been resolved when the system was initially installed.

Fast and extremely patient and helpful in resolving the issue. A pleasant experience. I have had poor communication with other companies recently. I greatly appreciate your professional associates. I will be receiving a free updates and the communication is helpful. I appreciate the COVID concerns for my health. I

Your representative was knowledgeable, accurate and explained any questions asked. I really do appreciate him. Additionally, my son and my sister asked questions and he also responded to their questions. He checked everything and regarding our monitors. We really do appreciate all the responses to our questions. I really do appreciate your representative. I also your company that I have been a part of all of these years.

I had a easy problem to turn into a complex problem when my new garage door opener was Wi-Fi and I needed to hook it up to my Brinks Home Security System. It would have been easy for your employee to direct me to the parent company to resolve the issue. Instead I got excellent care and he went above and beyond. Thank you for employing people that know their job.

Alarm went off said smoke. But no smoke alarm was ever set up. My doors are wired. You sent me a package but you never installed anything like this. It is on my windows from before Brinks. Perhaps someone shut up come and look.

Thanks for an excellent experience during a customer support call, quick and knowledgeable. Support provided great customer care and got it taken care of immediately without having go over my issue over and over. Thanks for a good experience and would definitely refer a friend if asked what company should they consider.

Brinks Security is little expensive than other security service but all over Best security service I ever had. Whenever I called I get enough help. Everyone is knowledgeable. That's good things about it. They should lower the cost for old customers after couple years with company.

Person was professional but friendly. Made sure everything was correct & that all my problems had been solved. All my issues were met. Would recommend Brinks to friends. I really like this service. Like there is notification when someone enters or leaves from outside.

I received a phone call a week or two after I complained about the customer service online. I wanted to know why my invoice was a dollar more than it was the month before and I was told that it was to cover the cost of maintenance and an upgrade to my system. Then I got an appointment with a technician to come out and upgrade my alarm system. But at that time I still wasn’t able to sign on to brinkshome.com with my username and password. After quite a while being on the phone I was able to get my username and password reset and was able to get online to print out an invoice which was my original request 2 to 3 weeks ago.

The service tech showed up early. He explained what he was going to be doing and what is being updated. He also helped me to take off a zone on my system that I was having issues with. Another bonus he helped install and set up my doorbell camera. Awesome service and great customer support.

Our tech was super cool and helped us get up to speed! They were socially distant and happy to answer any questions we had. We had issues with an older system and he updated our system quickly and efficiently. We would recommend to anyone!

I got the security system through a third party and Brinks bought the company. I like that Brinks is a bigger company and has more options. I like the Ring bell of the system. I’ve been a customer for the last two years and my experience has been great. I called customer service a few times. I had some questions about the system and they were pretty good about calling back and answering my questions.

I was still unpacking when the agent came to my door and walked right in my house. He told me it was a 3 year contract only to find out 3 years later that it was a 5 year contract. Shady and the equipment sucks!

We have been with Montronics/ Brinks for 17 years. They called one day to see if we wanted a discount on our monthly bill, of course we wanted a discount. Both myself and my wife are 90 years old and have fell several times in the past few months. It was agreed that it was time for us to sell our home and move in with our daughter. Our home was sold in July of 2020 and tried to cancel our service. We were told at that time we were under a one year contract because we agreed to have a $4 reduction on our bill. After being with this company for 17 years we were shocked to discover this. We were told that we had to pay the remainder of the one year contract. They harassed us for months and continued to bill us monthly for a service we cancelled.

I have had Alarm.com before they became Brinks and all was well. Once they became brinks that's when all the crap started. My doorbell camera went out a year ago and for a year I have dealt with different issues with the system but I paid for service anyway. Well around the holidays I wanted my doorbell to work because I needed to see who was coming and be able to unlock the door from my phone. I informed each the representatives of the troubles that I had been having for the past year so there are many many notes on my account. I also wrote down each person I spoke with, the date and the "resolution".

I came across Brinks and I figured that Brinks must be a good company, which was why I went along with it. At one point, my home was broken into and nobody said or did anything about it. I have their system there because they were the ones who called me about it. After I spoke with them, they realized that the record was there to be shown that it did happen. I could be contacted and they could have done better on that.

I've had Brinks Home Security for years now and everything works quite well. But every once in a while, when I use the doorbell camera to check and see what's out there, I lose a little color. Sometimes I don't get the color. Other than that, everything else is fine. Sometime early last year, I had the issue with the doorbell camera and someone had to come out and he resolved the issue.

Brinks' rep was a very nice lady. She knows how to deal with customers and make customers happy. She smiled and did a good job. Brinks has excellent service. I recommend them. The only issue is that when I talk to tech support, sometimes, they don't get the point.

Updated on 01/08/2021: Just got lied to by Brinks again. Was promised I would get a response from Brinks through this website. But obviously, they just want to look good on Consumer Affairs page. Then ignore you after that. I just got off the phone with Brinks about my ongoing problem with my system again. Was on hold for an hour on till my phone died. This company is worse than I thought. Can't get a date for tech support. At all.

I had another security system which was Vivint and I wasn't happy with them. When a guy came around door-to-door, that's when I jumped on the bandwagon and changed the system out to Brinks. So far, it's been good with them. They have a more up-to-date system. When I had a problem about the cameras, they came in and helped me out. They hooked them up and it was a good experience.

It takes a long time for them to answer phone call in time of emergency. Self-installed system works poorly, contacts fall off, batteries discharge rapidly and monthly system check is inconsistent and ineffective. Customer service bad. Expensive!

Updated on 05/10/2021: Today I finally had an installer come out to my house. This is the second time he came out. The first time Brinks did not send the new panels so he couldn't do anything. This time he confirmed what I told Brinks 7+ months ago that the surface mount sensors will not work on my crank out type windows. I then called Brinks back with the correct type of sensor and they were so kind as to offer me 2 free if I pay for the other 12 ($290). So after 9 months of paying for the monitoring service with nothing installed, they want me to pay for new sensors to install the system. You think they would just cancel the 14 months left on the contract and cut the loss. I would be very happy with that arrangement.

We have had this system for 3 months and nothing but issues! They were supposed to adjust the motion and disabled it. Now it is completely disconnected. I have been on the phone with them on and off 3 months. Nothing resolved! But they still charge us. I would NOT recommend this company to anyone!

I don't use my system enough to justify the expense. I would cancel, but the cancellation fee is too prohibitive. The service provided by the company has been adequate, but not timely. Pricing is not a good value.

I called Brinks last time. I needed to choose some person who fixed the camera. I waited more than one week but nobody called me, nobody came, and I don't have service in my camera. I can't see from it. Maybe because I had a problem with the internet. They fixed me and changed the internet. I have another Wi-Fi at work and password, and with that, I can use the camera. But I'm worried because I don't feel safe at home.

The customer service at Brinks has been great. When I had a problem that came up, we talked it out. They helped me through the phone to correct it. When I couldn't correct it through the phone, they sent somebody out and took care of the problem.

The technician was capable and quick when he installed our smoke alarm/monitoring system.. We would recommend your service to a friend with the following caveat. We were surprised to find out that our original security system didn't include a fire/smoke alarm. We always had/have smoke alarms hardwired throughout the house. When we contracted for our security system, no mention whatsoever was made of smoke or carbon dioxide monitoring. We installed motion sensors, window and door sensors, and glass breakage sensors; but since our smoke alarms were hardwired, we ASSUMED they were connected to our security system.

I've been with Brinks since '07 when I purchased them and billing has been good because I'm at a decent price. It's great. They've been good on everything that I ever needed. If I have any issues with one of the sensors, I get in contact and they send out a repairman to come look at it. So far, so good. The only thing that I don't care for about Brinks is their customer service. It's hard to reach people. The only time you can reach somebody is if there's an emergency, but if I needed customer service for sales, if I wanna purchase a doorbell or a camera, they will transfer me so many different people. By the time I reach somebody, that last person will hang up on me, and then I have to go back into it. I just had an incident not too long ago in December. They need to get better with their customer service.

I went with Brinks in 2014. At the time they talked me into signing a 5 year contract, and the charge was $35.00 a month. The salesman kept telling me he had never sold one for that amount, but it was agreed on and the contract was signed. Today I looked at my bill and noticed that it was now over $40.00 and there were additional fees that I wasn’t informed about, I called and talked to a rep, and it seems that they are having to update their systems or I won’t be covered with my current system. I then asked him why it had gone up from $35 to $38 (tax and additional fees take it over $40.) He told me that because I’m no longer under a contract they are charging me more, but if I sign a 36 month contract my new bill will be $33 a month.

Having Brinks is working out well right now.

The home security system seems to be fairly easy to get ahold of. But I had to call about a service issue. The amplifier wouldn’t stop beeping. We tried changing the batteries, and we ran through some stuff with the emergency. The rep said she was gonna send a tech out. I told her I didn't think I needed a tech but I needed a new unit. She said she couldn't do that. But I made sure that she deactivated it within the system so it didn't look weird. When the tech called me back, I told them I didn't need them to call back. I cancelled the service call and told him that I needed the part. He said that if I needed the part fixed, I gotta call customer service.

After my system was upgraded, they called me about 12 different times, asking me if my system was working. That was a little bit annoying. But other than that, it's good.

I like my system with Brinks. But their reps called me when I was at work and I told them that my concern was already taken care of. They've been calling me every day and I've been telling them the same thing every day. It's getting annoying and it seems like somebody's not communicating very well.

I had Select Security and when something went wrong with one of the sensors, I was trying to get them to fix it but they wouldn't come out. After a while, I quit giving them a chance to fix it and I just went to another company. The first company I chose was ADT because most of the people in the area where I live have them. However, ADT wouldn't let me have the deal that they were offering at the time because they said that I had had ADT once before. I didn't, but I didn't feel like arguing.

Any time I call, Brinks answers. The system is also good and. I don’t have any problem with them.

I like Brinks' price so I chose them over others. When I had an issue, it was handled well and the customer service was great.

Brinks is everything we have been looking for in a security system and it's easy to work with. We had a couple of issues with the camera system, but it wasn't Brinks related. Their customer service has been very professional and friendly. We're pleased with the service up to now.

If I could give 0 stars or less I would. Absolutely incompetent service. Brainless morons who read from scripts. I started this service in 2011 and cancelled it on 9 December this year after trying to switch to monthly payments for over 3 months. I see a credit amount on my account but continue to get letters saying my payment is late and always for different amounts. When I logged in today they are trying to bill me for another full year in January of 2021.

The door keypad was one of the upgrades that we did. It’s a front door lock that has a keypad and it has where you just put the key in. The guy who came out was really good. Brinks had just switched over and they couldn't find us in the system and what we needed. So he was able to call back to whoever he needed to call, and they were able to put it online where he could find it. He was very informative. He helped us fixed once he put it on ‘cause he had to put the code in the door. The door was old but he still was able to do it.

Glad we have it, but the system has a habit of Indicating offline when our other electronics have strong wifi signal. This creates a problem when we leave for a few days. We like to check our system and cameras from time to time while we are gone. We have pets and like to keep up with him and have the ability to monitor the people who come to take care of them.

I've had Brinks now almost five years just for protection, to make sure that our windows were secure. I moved a few times, and I moved it with me. I love the people that have been coming out to me. Tom is the guy that we see. We even requested him this last time we moved. He's very professional and personable, and he gets the job done. He gets out, and that's important. I have the new panel and I love it. I found out from talking with the rep on the phone when I called to order the move there are a lot of things I'm not even accessing. I didn't know all the things a little panel could do. So, I have the app, and now I can do even more things than I could before. The system itself is excellent.

I had an alert to change the batteries on the laundry room window. I have had our system for a long time and have had to change a lot of batteries. The battery case broke while I was taking it off to install new batteries. I called Brinks and they took the tamper alert off and sent me a new window sensor which I received today. I have replaced the damaged case. Thank you for your awesome service. Our experiences with Brinks have always been excellent and your technicians and support staff are great.

I am considering tossing the system in the trash as my wife does not trust the system and is tired of me always having to call and stay on line for a very long time with tech support who generally gives me bad advice. We will look for a local company that can serve our needs.

My 88-yr-old mother and I called to cancel her Brinks service because she was moving into an elder care facility. After extended waits and lengthy info gathering, they finally told us cancellation had to be completed online. We did, and Mom moved away. Brinks then sent a letter saying they couldn't cancel because she had "only" paid 57 months of a 60 month contract! I called Brinks to straighten it out - no such luck, including with the supervisor. They insist on proof of residence from the elder home, and even then don't promise they'll cancel the last three $50/month. After the first long call, followed by online cancellation, followed by a letter saying they wouldn't "allow" the online cancellation, I'll now go through this fourth circle of hell to get a letter from the adult care facility.

I have enjoyed having Brinks as my security system. The customer service is great if there are any concerns with the system or if I don’t understand something. The company always keep you informed of any new offers and suggestions. I plan to continue my service with the Company.

Very pleased and satisfied with Technician assigned to assess matter in our home. Even though it was a simple battery replacement, the Technician took the time to show me how and where to replace the batteries on the Sensors that were low to both the Garage overhead door and the back home entry doors. He was very friendly and respectful. Overall satisfied with the services he provided. Thank you, Melinda

Technician on the phone was very helpful and walked me through the steps to change out the battery on the door sensor. There was an issue at first but then the technician on the phone helped figure it all out. Thank you.

We've contacted Brinks Home Security technical support on multiple occasions, all for not. It would seem as though nobody at Brinks Home Security know which cellular backup provider is used with the Nest Guard (we have very poor cell coverage at the house). Yes, we first contacted Google and were informed that Brinks is in charge of Cellular Backup, but nobody at Brinks can seem to answer the question. We were on the phone for 45 minutes today, transferred to various support teams, all saying the same thing "Let me transfer you to the right Brinks support team". The last transfer was from a Brinks support technician in Dallas who told us to dial 855-469-6378 (he said that he couldn't transfer us over). When we dialed, we were back at Google.

Brinks has always been good to us. The Technician who arrived to our home was considerate, well trained and explained everything to us. Thanks. I wish I could remember his name. Thanks again Brinks for being there for us.

The visit was fine. The young man was very polite and caring. It was fine for a while but now seems glitchy. Please can you try again to get it back to where was. There seems to be a delay in the doorbell sensor.

Technician was great and very helpful...however we are very dissatisfied with Skybell. We called Brinks for assistance and was told they do not support Skybell and offered another one costing $400. We are considering another security service. We have been customers for over 20 years.

The tech did a wonderful, thorough job of checking out the system. He was very helpful to me In explaining the peculiarities of my system since it is a hybrid system with some detectors not connected to the system. He also installed CO2 detectors that I needed.

Call to schedule an appointment to upgrade my system. The gentleman that I talked to was very cooperative and very understanding. He tried to accommodate me to the best of his ability as far as scheduling an appointment. He also made sure that I had my ticket number when he had to transfer me over to scheduling because the dates that he had was not available to me.

Service was professionally accomplished. Technician presented himself that he is an expert on why he does. Explained the process and product in a clear concise manner. So impressed. Gave the feeling of security when the work was done. He gave feeling of openness to call if need be.

I called in because of a false alarm due to an issue with a door sensor. Technical support was very friendly and courteous. The representative helped provide a path to resolution which is that the sensor was too old and needed to be replaced.

Tech support and the technician that came to my home to install new equipment were both excellent! Both deserve plenty of praise from superiors and a pay raise if possible. Both representatives took the time to help me in answering all my questions and went above and beyond to help me. Thank you!

Placed a request for battery replacement. Order was done but address was not included in the work order. It’s been over two weeks and I haven’t gotten any battery replacements yet. Error has been corrected. Hopefully will get batteries soon.

I had to call Brinks a few days ago because I could not get my IQRemote panel to work properly. There was not a long wait to get a tech on the phone. She was very helpful and able to fix my issue the first time that technician. She was very polite and cautious with me! I was very please with that experience with that last tech I spoke to at Brinks.

We are loving it to the fullest. Great investment. We are so happy with system. My wife can't stop talking about it. The most improved move we made since moving into our new home. We would recommend it to our friends and family. We feel more protected under this system. It is truly better than ADT.

The alarm systems functions as it should. I like being able to arm and disarm using my cell phone. There have been a couple of times where the alarm was accidentally set off and we did not receive a phone call from the monitoring station. This is an issue which I called about, but was supposed to have been contacted about it, but have yet to have anyone contact me. Monitoring is over $45 per month and having it is paramount to our safety in the event someone is actually breaking in and the alarm is activated.

The technician that came to our house to set up our system did a great job. He went above and beyond to make sure our system was set up appropriately. He was very thorough. We were very happy with the whole process and especially with the technician.

Requested panel be replaced. Tech looked at panel and realized a screw was loose and a wire had been put in wrong. Had problem solved in 10 minutes. Very satisfied with tech and service. Would recommend company to others.

The service was outstanding! The technician provided answers which instantly fixed the problem of which I had called in about. It's nice to know that a service call can be handled over the phone without waiting to schedule a visit. I highly recommend Brinks for a security system.

Was very impressed with the serviceman that come out. He did a great job. He actually went through my whole house and checked all my contacts on my alarm and he put in a new smoke detector in for me. It was very old and wasn’t working. Also explain to me how you’re supposed to replace your smoke detectors after 10 years so he’s really was very informative and I really was very impressed with how he handled my alarm, how knowledgeable he was.

The representative was punctual, knowledgeable, polite, concerned and a complete gentleman who wore a mask due the entire visit. He addressed all of our questions to our satisfaction and we hope to get the same company again if we experience problems.

She only talked too fast so it was hard for me to understand her at times. Other than that we figured out the problem that I was having. I was concerned that I had a message which sounded like my service was not hooked up.

Joel, our serviceman was excellent. He was on time, very polite and figured out the issue right away. He solved the problem and was very thorough in explaining what had happened and what to look for in future. Joel resolved our issues and had us back up and running quickly.

I originally was with Monitronics which set up the system in my home over 7 years ago. However the gentleman who installed the central system failed to reset it from the original factory settings meaning 90 seconds of the alarm set off before a call would come. BRINKS fixed that problem along with the no alarm alert to Brinks in case of serious hostility. I feel so much safer and in control of my home’s safety. Thank you.

Brinks Home Security is the best company for everyone. Very helpful, courteous and reliable. I been with Brinks for 6 years now. I remain to stay. Other security companies try to sell me theirs, not as good as Brinks. Thank you.

The technician did a great job of finding the problem and getting my service back up and running. He was friendly & efficient. My only concern was that after the system went out the time it took to schedule a visit was over a week. I believe the soonest was about two weeks out. With the holidays fast approaching, it is important that our security system does its job and is fully functional. Other than the scheduling, I was happy to have a great technician find and fix the problem all at no additional charge for me.

To Brinks Home Security, the technician that came to repair my security was very knowledgeable and helpful with the service that I needed. The only problem He service my system and was working when he left. But my camera in the living room stopped working again. So I don't know what happened. Need to have it service again. Thank you.

The technician was extremely helpful. Her patience with me was so welcomed. She answered all of my questions plus was able to get into my system to perform the function I needed as I live in a different state than where my system is. She was great!

4 stars. Had a couple issues with Brinks after smoke alarm battery issues that ultimately ended with a visit by the local fire department due to Brinks technician not notifying fire department not to come, then failing to recognize my system needed USB upgrade. Lastly upgrade visit a month out. Please call to discuss further.

I'm very pleased with the service and maintenance that is given by Brinks. I received a free camera when I renewed my service agreement. Installation and rebooting the system to a new wifi carrier was fast and simple. The service technician that came out was friendly and thorough. The only thing that I wish Brinks offered would be a military discount. Being a disabled vet on a fixed income, this would help.

Issue with camera not recording all day and night, didn't know that I have to pay for more recording service so that I can watch my home at night. I work the over night shift, however I was told by a representative what I need to do in order to record at night.

I was originally contacted by a service who wanted to talk to me about a billing charge. While I was talking with her I was advised by a secondary contact that my garage alarm had been activated. I asked her about it and she then told me the alarm went off... It was a secondary thought, I was very disappointed. I was trying to go over my contact list and put me on hold and lost the call. I called back and was advised with a rep named Issac, he was great. Apologetic, went over my contacts and advised me on what to do next, he was professional and is to be commended not got customer service but for customer satisfaction.

Awesome service tech that fixed my problems with ease. He was professional and very knowledgeable of my garage door system and how to hook it up. Plus he went through my entire home testing my alarm and sensors. He even did my smoke detectors.

It took you two months to contact me after you bought Protect America. Then you said my alarm was not working. You sent out technician and he said everything was fine. So not sure what to think. It does not give me a great deal of confidence in your company. I may have to look elsewhere for protection.

Technication services our alarm and helped us set our phones without any problem he was very helpful. And us asked if we had any questions for him, he did a great job and he also had his mask on at all times.

The representative on call was very patient and helped me to disarm and stop my alarm from going off during a power outage in my area. He was professional and caring as he walked me through step by step. He didn’t end our call until he knew for sure my request was completed with satisfaction. Thank you.

Technician was very knowledgeable, and very helpful. He was quick and I had a function system within the hour. We had some battery issues and a new doorbell video installed. He even offered his expert advice on an issue with our dog. He fosters pets as well. We are very happy with the update to our system.

I have no problem with the service technician that came out but I am still waiting for a result of his email. He told me it would be only three days before I would find out the results but it has now been a week. I would like to get this matter settled.

Eloy clarified question about account status and our future billing from Brinks. Asked us to be patient and wait for settlement of the issue. Grateful for his time and effort. Our stress has been lessened because of his cordial manner and consideration of our issue.

Brinks has gone out the their way to help us during Covid. We truly appreciate everything they have done. Proud they are securing our home. Their system is easy to use and they respond very quickly to all of our questions about the system.

The tech arrived on time and did an outstanding job troubleshooting and fixing the problem. It was refreshing to work with someone with exceptional customer service skills. She should be recognized for that and doing such a great job.

I am very satisfied with the response and the completion of my alarm service. The repairmen was very professional and very knowledgeable of the type of alarm system at my resident. They also checked the windows alarm and glass break alarms.

First time I called, I was told to change the batteries in the window sensor. I did this, but the problem occurred again a couple of days later. The batteries I had installed were still charged so I called and asked for a new sensor. I was told to make sure the sensor was in the correct position, which to me was sort of a run around. The third call was great - I was told a technician would come to our house to update our system and install a new sensor. Now I know our problem will be solved.

Checking to see if autopay will pull from the correct account next month. Brandon was professional and very helpful. Thank you for the support. Thank you for the support. Thank you for the support.

Service was very good. Service technician was professional, courteous, efficient, effective and on time. Service technician was able to identify the problem, resolve it quickly, and test the system to ensure it was working properly before closing out the service ticket.

We have used Brinks at our home and our business for several years. The system works well. When I have a problem I call, and immediately receive assistance. Very pleased with Brinks Security System. Thank you Brinks! We have tried other security systems but prefer Brinks over all others. Servicemen who installed system were polite and very knowledgeable about the system. I would highly recommend Brinks for Business and home. Features are cutting edge technology.

Javier delivered the key fob, changed it out and made sure it worked by testing it. When finished he made sure there wasn’t anything else that I needed checked. Great job and very pleasant to have as a technician! Would recommend Brinks to others.

New system works great especially the camera, tech was very knowledgeable although training went too fast for seniors! Tech was on time, was friendly and the dogs liked him. Glad Brinks took this over, thinking about adding more equipment onto my system

I was originally with Protect America when Brinks took over from Protect America. I found the transition good, they have been responsive to all of the requests that I’ve had recently. I had some new windows put in, and we had to get some new sensors, they sent them out in a timely manner and I can say again so far I am very pleased with them.

So far so good with service, phone reps and pricing. Yes I would recommend your company to friends and family. I wish that I had qualified for the ring before I purchased one so now I have two too many ring devices.

My house is unprotected. System not functioning as it supposed. Waiting for supervisor call back for 2 days. Customer service unable to send help for a month. No follow up. If anything happens to my house Brinks is responsible. Not providing service I pay for.

Great help over the phone! Have not tried the repair yet but guy was very helpful and explained everything well. Also ordered new signs as mine is broken. Would use support line again if problems arise. Good job and quick service.

Was greeted by a person within your company that was professional. At no time felt intimidated, and all my questions and concerns we dealt with immediately. I’m a happy customer, and will continue to be so. Going forward I will let friends and neighbours know of this valued service.

I previously sent this survey. I am totally dissatisfied the way you do business. I agreed to extend my contract with your Co. because I was told that they will send me 2 cameras and they were specifically show to me, but when I received them they were not the same. I called already 12 representatives but unfortunately they do not what they are doing. I am going to cancel this Mickey Mouse contract. They have no solution to this matter. I sent the last rep pictures of the camera. Sent messages. No response.

Everyone was courteous, no problem with answering questions, or finding information, pertaining to the matter at hand, everything was taken care of in a timely manner, and yes I would recommend to friends and enemies, I have been a loyal customer for the Last 4 and a half years, hopefully as long as you are available to provide the service.

All went well, did his updates at the panel, installed two lith. Batteries in a hall sensor, and it was over. Not much was said due to covid, we keep our distance, not much was said, he did his job, no need for me to ask about something I knew nothing about.

I feel that I am not getting the service from you people like I was before. I will discuss it with a technician that high enough to understand the technical end of it what I have to say. Someone from the tech department will not do because they’re really nice but computer screen on problems how to resolve it. I need someone that’s a higher above them that actually knows the working of the alarm in the technical questions I’m gonna ask. I did try to call up and speak to the technical Department and could not fulfill my questions. My home number is **. I feel my old system it was in my other home had a lot more back up to alert your Monitor Station.

Technician was on time and very knowledgeable. He performed all work and then checked all devices on the system. He put the system on test and set off smoke detector. He answered all my questions during the whole process. l would recommend Brinks to family and friends.

Our system needed to be upgraded. We were sent all necessary items in a timely manner. The technician arrived at the scheduled time and wore a safety mask the entire time. He finished the work quickly and tested every device before leaving. He left the area clean and gave very good information on the work he performed.

Yes, I would recommend a friend. I feel Brinks has given me great support, response to my needs in reference to the alarm system. Very professional when asked questions about the system. Trustworthy. The equipment is good and easy to monitor and operate.

The person that helped me had an accent I could not understand. I am partially deaf so I have to accept that this was my problem. We were unable to correct the problem at the time I was talking with her. Later my phone started working like it's supposed to so I guess she did something in the background I did not know about.

When my issue could not be corrected over phone a service appointment was made. My issue was resolved and technician was very knowledgeable and courteous. Only negative thing was the call center who appeared to not have any knowledge about troubleshooting. I was asked to go to attic to look for panel. Advised alarm battery was in closet but still told to go to attic. Since I am 72 I could not to this. Appointment was made and when service tech came the panel was in the closet as I advised.

I'm not pleased with how the system reflects on my phone. I have called a few times, but it never seems to get fixed. If someone is at my door I cannot see them on my phone so it's not recording anything at my front door.

Great experience. Agent was professional and on time. System is great. It was put in quickly. Works fine. Set it off when I had it set for night time. No problem setting it again. Pictures are beautiful and peaceful. No problems or issues with this system. Thank you for convincing me to try it. Any questions, call me.

It's only good when a person from Brinks helps you out. I had my system for about a year but didn't know what I was missing on until a BRINKS tech and showed me things I didn't know from a 3rd party...

Janika was very patient and knowledgeable. She guided us through every possibility to help us solve the camera not able to view. She also had to reset my phone so we could input our information. Although it took a while, Janika remained in the line till everything was solved. We appreciate her expertise very much.

My experience was great with the representative. She was very knowledgeable, patient, and professional. Yes I would refer a friend or relative to sign with Brinks home security. Keep up the good work. I don't have anything else to say at this time whereas I have an appointment with a technician on the 24th of December for an in-house observation of my system.

The customer service agent was warm, listened and interacted much with me to be certain she understood my issue. In addition she shared other options with me in terms of upgrades. I truly felt like I was conversing with a family member. The lady was awesome!!

I called Brinks to report an issue with my doorbell. Their customer service was friendly and respectful of my concerns. They sent a technician over within 2 days and replaced it quick! He was patient and answered all my questions. Definitely recommend Brinks!

We been with the company for four years and we are very happy with the service. They do respond when we need it. The customer service is great. They always are courteous and they do fix anything that we ask. Thumbs up.

Friendly customer service and nice tone to their voice. Every time I call someone is always willing to help resolve the situation immediately. I would definitely recommend this company. I have been a very long-term customer and I to plan to stay.

This company, formerly Monitronics, is the worst. The single worst customer experience of my life. I had to move for my wife's work and discontinue using them as my alarm provider. The representative who did my install told me it was month to month and I could cancel at any time when I signed. Turns out he was either incompetent or lied and I signed a five-year contract unbeknownst to me. I argued for two years that this was fraudulent misrepresentation but they used the small fine print to bully me into settling with the collection company they reported me to. Do not under any circumstance work with this predatory company.

We're continuing to see the contract through. A niece purchased the house. And as part of that purchase, we're gonna continue the contract. It's up in June and we will pay for that. We need to get someone to come out and help them to get their phones to operate with the system and to show them how the system works. We were not able to do that on our own. We need some help there. I called and somebody gave me some instructions on how to include them as authorized users. And I did that online. But they need to get an app on their phone, and we didn't get help with that. However, it was a bit confusing because Skyline sold us the system, but if we called them, they would go, “Oh, that’s Brinks.” I would have preferred to have dealt with a single company and not two entities.

My experience with Brinks has been pretty good. But, I see that their system loses communication. After a while, it says that communication has been restored. I saw a lot of that and at the time, I was away from home. I had a rep out a couple of weeks ago and he fixed an issue that I had. The system is working well.

The customer service reps from Brinks were easy to talk to and very helpful. Usually Brinks could solve the problem but this time, they couldn’t. I went to the Trouble Code. I know how to do the keyboard and it said number four. I went to number four and put a new battery in but it didn't do anything. So, I need help putting a new contact in and I don't know how to do that. I have a new contact but they never called back and I need that taken care of. Brinks have been right on and good until now. I talked to technical support but they couldn’t help me. Brinks wouldn’t send the technician out to where I’m at unless I wanna pay. Still, I would recommend the Brinks system to anyone.

I had the alarm before but I wasn't happy with them and went with something I felt was more secure. I happened to be at a Cal Expo Fairgrounds, and one of Brinks' reps was there. Their system had more of everything that we wanted, so we went with that. The techs all seemed to clean up after themselves. And they're all polite. I've had somebody come back again because a couple of the sensors are going bad. But other than that, I'm fine. The biggest things I like about the system is that it's Wi-Fi and it has a new control panel. It's easier to use. I'm happy with it and it does pretty much what I wanted.

I just had these 2 Cameras replaced with new ones that worked. One still hasn't worked but maybe 3 hours a week. I am unable to have this Camera notify me at all when someone approaches my front door. The man that installed them said that the one was acting up but didn't understand why and was left with that. I also had a new SVR installed and the same person came out with that 2 weeks later to install and he had never installed one in his life. So that doesn't not work either. We pay for both cameras and the SVR to work and we have only 1 camera that works. Please help::: Jewell

I have a home here in Midland and I have had Brinks for a couple of years. Last year, I bought a home in Denver where eventually I'm going to move to and I went ahead and started with Brinks, thinking that when I sell this house in Midland and move over there, I'd be okay. Now I'm leaving this house in Midland and I'm still using Brinks, but I don't need them here anymore. I'm having a lot of difficulties with trying to break off the contract. They want 1,400 bucks because I broke the contract. I'm at a point where I'm even gonna leave the one in Denver and they can come after me.

I was having issues with my Brinks system and it kept saying the battery was low. I changed all the batteries and Brinks wouldn't send anybody out to look at anything. I went almost a year without using the system. When I finally had the time to cancel it, they came and said that they could send somebody out for free and lower my bill. They would also give me three months free. I like their app which I just got.

Initially when the old company installed the smoke alarm detector it kept going off whenever steam accumulated in bathroom after taking shower or windows got condensed from the steam in bathroom from shower. Temperature change downstairs from air coming. My home is 55+ years old. So I removed that smoke detector or whatever type of detection system it was because the fire dept kept responding.

Agents are courteous especially professional in taking care of customer. The only problem was contractor that installed my system. He would constantly lie about showing up and would leave to service another. He was prejudiced and rude and would rather service rich people and not middle income customer.

I've been having a very good experience with Brinks' system. I like its ease of use.