Brinks Home Security™ Reviews

Originally, I went with Power Home. Power Home was bought out by Brinks, so they just switched me. I just had an ordeal with the customer service. Very shortly after the warranty ran out on my control panel on my alarm system, I called Power Home. In turn, they referred me to Brinks. Jumped through all the hoops with this COVID thing going on, but they scheduled a technician to finally come out. Originally, it's gonna be three and a half months before they could come out. I said, "That's unacceptable. I'm going out of town. I rely on my alarm system. I have pets. I'm paying on a monthly basis for this thing to be monitored. And with this panel failing like it is, I don't have an adequate alarm system."

Brinks was a recognizable name in security, so I felt comfortable with them. When I had inquired, their representative was willing to provide me with a reduction in the monthly fees for the monitor service. The scheduling for the installation was good, but it seemed like they didn't have as many available days as they should, being a big company. They could have more coverage so that there wouldn't have to be a two-week or so lag between when you wanted to schedule and when the first available technician would arrive. Other than that, the technician was great. He explained everything. He was very friendly. He came with PPE. So I was really happy with the service once it was provided. It was generally a really good experience.

Brinks bought the company I was with. I noticed they seemed to correct a couple of things I had noticed about my box. They also helped me install a missing window thingy that I hadn't put in, that I lost one when I had gotten the service. It was in the basement so the man had me running up and down the stairs, 'cause I had to put the phone back in just to hear the thing. But it was actually a good exercise and it was kind of fun, and I was very pleased that he stayed with me throughout the whole thing. He did well and I was very appreciative.

I went with Moni Security because they offered a great special. But it didn't turn out as good as I thought it was. They switched over to Brinks and I'm happy with it. They are prompt and they always call and check on my family any time we have an alarm activation. The texts are awesome. They come out and take care of anything I need. I like the system too and the way it works. It's very user-friendly. But we're having some trouble with our doorbell camera. I told my wife that she needs to call Brinks to get them to come out and look at it or replace it.

My experience with Brinks has been poor. The customer service has not been great. Due to the Coronavirus, I had my account put on hold and I noticed last month that they took money out of my account. I called them and talked to them about that. They said they were gonna reimburse my account and put my account back on hold because I wasn't working at the time. They said they would rectify it and put the money back in my account and it was never done. Then, I noticed again that they took $65 out of my account again. Brinks is a good system, but customer service may not be the best.

We got Brinks for its price and there was not any problem signing up. We just had to pay to get it transferred to a new house and I didn't know that. I assumed that we had been paying for it the other house and it wasn't gonna be an issue to get it here. The technicians that set up the system were all very nice, and it was very quick.

I like Brinks. I like what I've got. It makes me feel more secure in the evening when I'm asleep and I can't defend my home. The installation was great and seamless, and the installers were very clean and professional. They were in and out. I like being able to control the system on my cellphone.

I like Brinks. They're great. A couple of times when I opened my front door by mistake and the alarm went off, the tech called me before I even got to my place where I can turn off the bell. So, Brinks is doing a good job. They even had the cops here one-time. Something burned on the stove and my husband tried to get to the thing to punch the buttons out to get it to stop. It was taken care of. The cops came and they said, "Well, we're glad you're okay." They were nice about it.

Someone broke into our car. They took my son's work bonus and keys and stuff and rummaged through his girlfriend's car. So we did an upgrade with Brinks. They did the installation about a week later. But the money had just been really tight with this pandemic and stuff and they said that I had to pay the full amount upfront. Other than that, everything is fine.

For some reason, my doorbell camera disconnects once a month. Last time, they said they were upgrading the system so it shouldn't be cutting out. But still, it cuts out once a month. I don't know if it's my internet speed. My internet speed is supposed to be up to 5G now, but it's between them and Brinks. I end up calling once a month. The last person I talked to was worthless. I always call to try to reconnect my camera and the person doesn't know what she is doing. She kept me on for about 40 minutes, so I had to figure out how to do it myself without her. But other than her, Brinks has been pretty good. I've had good experiences with them.

Brinks is a great system and it works well. I just purchased a home and got a security system with them. They're doing great and I haven't had any problems.

Brinks upgraded the board and the panel. I had a good interaction with the installer. He explained stuff better than the first guy that came out. The system is working better now than it was. It was out for the first three years. I didn't have the time to call in for it. It's such a long wait when you make a phone call and they put us through different people. But when the guy that came in this time, he told me why. It was because the WiFi had to be on 2G. It couldn't be on the 5G network. The first guy didn't tell me that and I kept running it on the 5G network, so it kept knocking out.

Brinks gave me a pretty good deal. The reps were very professional. They were very good about handling my question. Brinks is a good company. I feel pretty good about my sense of security.

Our experience was fine in the beginning, before Brinks came on board with Monitronics. Then something happened to our system where the battery had went out. First, we didn't even notice and then something had happened. I told my husband to check the security camera and he said that it wasn't working. We had called to tell them that our unit in the hallway was dead. They said that it might be the battery and they wanted us to pay for a person who'd come out to fix it. So we just left it like that. We kept paying and paying every month because of our contract and we weren't really having service. But on Brink's end, it was showing that the system was active. So we tried calling again. They told us that they could send somebody out, but we would have to extend our contract. We weren't gonna do that. So that was it. They should not be too salesy. We need the concern to handle the issue versus just throwing an option at us.

They were very helpful and very professional. Cory did the installation and he was excellent. Then I called Brinks and asked them to do something else. I requested for Cory because he was very good. He was very helpful and professional. He explained everything to me and how it was supposed to be done. I feel good about the system. But one thing I do not feel good about is the cameras. The doorbell camera and the camera outside are no good. They don't pick up what they're supposed to pick up on clear at night. I love the Ring but I don't like the SkyBell cameras. They don't sell a good camera. I am not so satisfied with Brinks. When my alarm went off one day, they didn't call me. I would never go into contract with Brinks again. I will never introduce them or bring them to anybody. Don't try Brinks.

I just got changed over to Brinks. I had started with a company called Vivint, and I kept Brinks to see how it would go. So far, so good. I had to reach out to their customer service one time and it went fine. They had to come out when we needed some batteries. The system works, and my wife feels more secure. We’d go out and we haven't set it right, and then we got a call in no time to verify it’s us. I’m happy with Brinks.

Brinks has been there for a while and I like them. But when I first moved here a long time ago, Brinks wasn’t in my area so I went to the next one. I'm very happy getting with the company I had originally thought I wanted. Then Brinks came around and they bought that company. There was something on my board that I didn't understand, so I had to call them and it took a while to get through. I finally had to do a text call and I got a very knowledgeable person. They told me what was going on and they took care of it. I don't have a huge system and I've been able to take care of everything I need to. I have enough going on with machines that I don't want a lot happening. Just the way it is right now in our family, I'm very happy with my security.

I liked the price of Brinks. Their reps are very helpful and informative. The installation went very smoothly and it was fairly quick. The system is running very smoothly, too. I would highly recommend Brinks.

My home security system was actually Protect America when I got it. I almost never even set it. But the few times that I've gone outside and opened the door, I get a text and a phone call right away. It’s fast response time.

I contacted Brinks Home Security on 9/1/2020 to schedule my cancellation of the contract which is supposed to be next month (Oct 2020). I called at 9 am and spoke with representative #1 who told me he would send an email and all I needed to do was respond with my address on file, name and that I am confirming my cancellation request. When I got the email at 2 pm, I responded with the email like he told me to, then I received a bounce back email because the email I was responding to was a 'no reply' one. So that was not productive. Then, I called the cancelation department back right after the email didn't go through and representative #2 took my call, said he would talk to the first rep to figure out why the wrong email was sent. Representative #2 had me on hold for a few minutes, and he claimed he would be back on the phone with me soon, but he did not return, instead I got forwarded to another representative -- #3.

For background info: I have had this system in my home since July 2005. Although rare, the system will sometimes lose communication with the monitoring company. It has usually stormed in our area when this occurs (as happened last evening). We set our alarm into 'Stay' mode last night (August 30) at 8pm. At approximately 12:15am (August 31), the keypad began beeping as if the alarm was tripped. The keypad display showed 'bF' with the word CHECK. After entering our code + 1 to turn the sound off, the system went into ready mode but the display continued to flash the 'bF' with the word CHECK on the display.

Don't use them! They are terrible to work with. They hassle you all the time and do not provide good service. They change your contract without even telling you. And, they overcharge you! Definitely not worth it!

As a Protect America customer for 3 years with a house in NC and one in PA. Brinks took control of the Protect America customer base July 9, 2020. I have tried for almost 2 months to contact someone at Brinks to provide access to my homes remotely. I have yet to be successful in checking my status remotely. Neither from a PC workstation or via the phone app. Brinks suggests sending a text which no one ever responds. I have spent countless hours on the phone waiting for a person to respond and several time have been disconnected. Brinks touts ranked #1 by J.D. Power - In my opinion Brinks does not have customer service or technical support!

I had Brinks in our other house so it was easy to maintain the same provider at the time. Once I moved over, particularly the technician that seemed to be assigned to our house was really good. I like working with him so that's been a real plus. I was trying to get some installation done 'cause we have a lot of valuables and we wanted to get our house protected. They were very accommodating so it worked out.

My ProtectAmerica account was sold to Brinks. I tried calling Brinks on two occasions, both of which I waited over 20 minutes, still no answer. I wanted to test my system with a live tech support person, and the other call was to request my new yard sign and decals. I never had an issue getting through to tech support or anyone else at ProtectAmerica. Now, with Brinks, it's impossible to get assistance. I don't trust this company Brinks with my home security, I'm canceling the service. I know I agreed that ProtectAmerica can transfer my account, but I didn't agree that I would like the new company. If the service is this bad, then I'm canceling. No service, no payments. See you in court if that's what it comes to.

The people who had sold us the house had Brinks and it seemed like a logical decision to go with them. At that point, we already have an account with Brinks. We thought that if we wanted to go through a cancellation process and then try to start something up with a completely different company and perhaps end up with the same headaches. We just pushed and kept it with Brinks.

My sales rep told me at the time of sale if I moved out of state I would not have to worry about canceling. I didn't realize what he didn't say, I would have to pay the 13 months left. He even knew that CPI didn't charge me for over 2 years when I switched to Brinks. Big mistake switching over to Brinks. Thanks Brinks for shady salespeople so you can suck my hard earned money.

When I originally purchased my system, it was a different company. Now, it's Brinks and so far, it's been good. I like it. I turn it on when I leave my house and the only time I had an issue was with one of the sensors. It went off on its own and we still don't know what happened, but it hasn't done it since. I feel the quality's fine and I really like the app where I just message them and they walk me through certain things.

My account was grandfathered to Brinks because I previously had Protect America, I did not know that Protect America would transfer to Brinks, so I called to see when was my contract would be up, so I could make some adjustments. When I called in to customer service, my experiences with Brinks' reps have been bad. It was almost like you got to do it really early in the morning or really late in night before they close. If you go anywhere in between, you're gonna be on hold for about 45 minutes to an hour. Then, when you talk to someone, you talk to a foreigner and it just wasn't making sense. I was used to calling in and be put on hold for 15 minutes max and talking to somebody that I could understand.

I’ve had a security system for years and Brinks bought it from the company that I was previously with. So, I haven't had this service with Brinks that long but everything has worked fine. I got a letter in the mail about reducing my monthly bill and upgrading my system to a 4G LTE. The technician came in and made some changes to the monitoring unit and upgraded it. The headquarters verified what he was doing and made sure it was working before he left. I have not had any issues with it since he upgraded it. Prior to that, it worked and majority of the time, it was something that I did because I came home a couple of times and forgot that I had set it and then set it off. We had a couple of times when we had storms and the power went off, and it worked fine. I was notified that there was a problem because the power had gone off but I subsequently got text messages letting me know what was going on and it was rectified.

I decided to get a security system for protection and it works good. My motion detector wasn’t working and the customer service reps at Brinks were attentive, friendly and helpful.

I was dealing with Monitronics for years and I had great service with them. When Brinks took over, there was no hiccup in service and my alarm system paid off. I had an attempted break-in and it thwarted that. I wasn't home and some people tried to break in through the window. The big loud annoying alarm went off and chased them away. There was minimal damage to the window but though nothing really happened, that attempted break-in left me feeling horrible. You get that ugly, yuck feeling in you. The alarm system did what it was supposed to do plus the phone calls. The police showed up. So, it worked perfectly. I'm a big fan and believer in the home security system in that fashion.

We had Protect America. It was taken over by Brinks.. What a nightmare.. I still cannot log into my account online. I submitted a request to change my password as I could not log into my account, it took 2 weeks to get a reply. My Alarm never worked before and still does not. Try calling Brinks, every time to call them it is 15min - to close to 1 hr wait for someone to pick up.. I just want to cancel my account with what I had with Protect America. I just can't get through to Brinks.. Geez I am at wit's end. I am glad I didn't have a break in. Finally got through after a 50 min wait.. Guess I will have to pay off my contract with P.A. to get out of contract.

I started out with ADT and I wasn't happy with them. The reps who came who were supposed to look at updating my system were very rude. Now that I'm with Brinks, their reps have helped me anytime that I have called. They sent a tech named Jason out recently to update my new system and he gave me some information on things that I could do. He was really good and I was happy with the service. I really like my Brinks and my system from them. When I got my Brinks system, I told my mom about it and she put one of her own in her house.

This is the worst service I've ever received. Called for service and pressed button to receive a call when available. An hour later, received three call that said I was the next call. I have been on hold for over an hour now without an answer. I texted them and hit text stating they are busy. Requested a supervisor and no one has called back. They are breaking their contract. I don't want to hear about Covid because there are millions of people without a job that Brinks can hire. Use another company please.

My 3 year contract was over I was going to cancel. This is my experience trying to get someone to help and do what they say they were going to do...After the second call to an Account Manager Alice I thought I was going to continue my service. (Even though I had the name and extension of the first Account Manager Sean, there was absolutely no way to get a hold of him. Direct Dial and extension entered. Phone just rang and rang and rang, for days and days.) So I decided to call back.

My clients have Brinks and they said that they love the company. We tried them as well and recently, we had someone from Brinks come out and fix our panel. Ever since then, we can't use our app. On our app, it's saying that our panel is offline when it shouldn't be. It's also saying that different doors are open. Other than this issue, we love Brinks Home Security.

We purchased Brinks monitoring for our Nest home security system after a break in occurred in our neighborhood. The activation code sent by Brinks did not work from the onset. We’ve now called brinks several times over three weeks to correct the issue and have been placed on hold for > 1 hour each time. The representatives have been unhelpful and unknowledgeable and each time tell us they are unable to correct the issue and to call back on a different day and time.

Our Brinks service has been so-and so. I want Brinks to get on the same page with the reps who come out sell cameras for their systems. I had to go through a bunch of changes with them. Before things were all straightened out, they were trying to charge me $500 for cameras. Other than this issue, I'm satisfied with the system. It's great.

I got a security system to prevent my home from getting broken into. The installers explained how the system worked. The system is great. For the price that you pay, it's worth it.

Everything is working out great with Brinks and the quality of the system is good. However, I did not accept the camera being that I've already got a camera system around the property. I installed it about three years ago. When the gentleman came out, it was only one camera so I didn't need it. He was courteous and he went on to change out something within the box itself. Everything is super.

We had our service cut off almost immediately after missing our second payment with COVID going on, and then made a payment. They took payment from our account too. We didn't get notices or any calls. We just received a notice from the collections company. Lousy way to handle accounts, especially during a pandemic where people are losing their jobs. Stay away from them.

I bought some cameras from Protect America and that's been over a year or so ago. They charged me for using it. So then, I got HughesNet to come maybe about a month and a half ago, and the cameras weren't compatible to our Dish. So, they removed it. Now, I got Verizon coming in. They’re supposed to come and do construction of running wires to my house. Since Protect America is no longer here, once the cameras are connected to the internet, I'm wondering if I can just call Brinks 'cause that’s what I’m supposed to do with Protect America. They’re supposed to get it online and we’ll do have one camera at a time.

Brinks bought my contract so I was moved to them by default. Their customer service contacted me because my old service was going out. So, I needed to upgrade to continue service and it’s working great. The rep was friendly, knowledgeable and very nice. The installation went without a hitch. I received a text message about 15 minutes before he was gonna be there and I met him right at the house. He got it installed and made sure it was working and left. The alarm system does exactly what it's supposed to.

Brinks had a better price compared to other ones. The contractors were very good and when I reached out to customer service because one of the equipment had some problems, the experience was good as well as the system and the features.

My account was with Protect America. When Brinks took over, the automatic payment with Protect America did not carry over and I received a paper statement from Brinks. I couldn’t get hold of anybody from customer service, be it by chat or through phone, to help me access my account online via Brinks portal. Wait time through phone or chat is veryyyyyy long. Once I was able to get an agent on the phone, I was transferred to several departments and still, my simple issue wasn’t resolved. I hope I will get somebody from Brinks to help me after writing this review.

In our city, we have to have a regular license or burglar alarm system license registered with the City Hall. I reached out to customer service to make sure to update my license. At times, I also contacted them just trying to let them know about the lines. The alarm system is very good. I've got one camera up and I’m getting the others installed. When I leave home, the smartphone app makes it easier to turn it on and off while I'm either at home or away or coming home. I’m very satisfied with Brinks.

Nest users be warned! If you own a Nest product, the only option is to enter a contract with Brinks for 3-years. If you return those Nest products within 90 days after determining the product does not work for you, Brinks will still hold you to your contract. I'm in a 4-story home thus Nest did not work for me for a variety of reasons. Nest agreed, Best Buy agreed - and I got a full refund. This was less than 2 months after purchase. However, Brinks would not reason with me and would not let me out of the contract.

I hate Brinks. They don't know what they're doing and apart from the tech guy who has come out to my place twice, the techs are horrible. The reps don't understand what I'm saying and if they get frustrated, they hang up on me. I dread calling Brinks. When I call them, they want me to do stuff myself. It takes several calls before I get a good person who is willing to hear me out and send a tech out to my location at no charge. When the good tech came, he said that there was no way I could have done what needed to be done on my own. I have a lot of neighbors who are older people than I am and I can't imagine the runaround that they go through.

Very responsible and knowledgeable tech responded to re-do some of my equipment and make sure everything is working well. He even suggested a product I was curious about and why it’s better than the main brand being sold. Thanks!

Customer service was excellent. I wanted to upgrade our panel and I was given numerous options that would fit our system and budget. Didn’t feel like he was trying to nickel and dime me, felt respected during the call which is not at all common these days.

I just had upgraded my plan and put a new system in through Brinks and it has been very hard to get in contact with their 1-800 number. Still, their installer was great and their rep was good too. I like being able to look at my system through my phone.

Caesar was great. Took care of my technical problems and billing questions. He was awesome. I was not pleased with the lack of service on Aug 5th when an alarm went off at my house accidentally. Brinks dropped the ball on several issues including not talking to anyone at the house through the speaker, leaving a voicemail on my phone, disconnecting with my husbands phone because a code was entered. Sr Manager Shandon was very polite and professional. He is the reason I will stay with Brinks until the end of my contract next August. Several people I spoke with after the incident were not exactly customer service oriented or friendly. However, Caesar in Tech Support and Sr Acct Mgr Shandon are the type of employees you need!!!!

I was very happy with the service technician who re-installed and setup the security system in our new house. He was very efficient and professional in demonstrating the system to us and the instructions on how to use the system.

Spoke with Keisha (Dallas, TX) about a low battery issue. She suggested an upgrade to a newer, 4G keypad and inspection. She arranged for a technician visit next week. Keisha was a pleasure to deal with, very knowledgeable and thorough. Very helpful.

Home Brinks Security has excellent customer service and I love their security system as well as their phone app. Very easy to use. Very detailed. Have been with them since 2017. I highly recommend them!

The technician that came in both days was wonderful, very informative. Although, I was apprehensive because they had to come for a second time. The turn was immediate and done at my convenience, Again, the technician was awesome!

Used text feature to see about free upgrade. During conversation was offered a lower rate with 36 month contract. Called on August 14 to verify a service charge because I was told it would be free to upgrade my 2g network. Then I inquired about the new rate and she helped honor the rate. Representatives had positive attitudes and were very helpful with my inquiry.

We have had problems multiple times with smoke detectors over the last year. It has created a lot of frustration for my wife and I. The technician that came to the house does fine. My wife spoke with Shandon a supervisor in customer service a few weeks ago and he was very helpful. The alarms have been helpful except the fire alarm every time we change batteries.

Great job by tech who replaced my failed system (resistor or something blew out on my unit’s main board) came on time, did safe timely repair with good orientation to new equipment and instruction on YouTube videos to review if needed. However, several months ago I stopped getting automated notices of my alarm going off or being turned on or off when I am not at home.

I had to replace my wifi modem. That resulted in having to reset my skybell wifi password. I was having problems getting it set up and the technician was very helpful and patient talking me through the setup.

Lewis was fantastic at explaining everything and helping find the best place to place the camera. He did a great job and was very respectful of my property. You’re lucky to have Lewis working for your company!

I was a Protect America customer for years and when the acquisition to Brinks happened, I've attempted for two months to cancel my service. It has taken four hours on the phone (about 25-30 minutes to reach a rep which is required for cancellation) and when I finally got through and FINALLY signed the extra paperwork they make you complete to cancel, I am STILL getting billed. With no weekend customer service support and absolute failure in consumer protection, I would never use their services again.

I have been a Brinks customer for 4 years. Customer Service, more specifically technical support, has progressively gotten worse, but this week was over the top. After a 30 minute hold, I spoke to an agent who was not at all knowledgeable or helpful. I was calling to just reschedule an on-site system review promised to me when I renewed my contract. I had cancelled my April appointment due to Covid and was now told I waited too long to reschedule and was no longer eligible for it. When I asked to Speak to a supervisor, I was again put on hold for 45 minutes then disconnected. I have tried for 3 consecutive days to speak to a tech support person but am advised each time I call that wait times are between 30 minutes and hour. When I try the website chat feature I’m told to check back in a few days due to heavy demand.

We transferred from our existing house to the new house so, we just transferred the service with Brinks. It's been two months on this place but before that, it was two years. Everything's been great. I like that the smoke alarm and the carbon dioxide detector alarm are connected to the system.

I had Brinks before and I was gonna venture out to see what was out there. I didn't find anything I was comfortable with so I decided to call Brinks and see what they would offer me, and I liked it. When I reached out, I spoke with someone in sales. She was amazing and very helpful. She gave me all the information and sent me all the pricing. We scheduled the appointment for the install. Later on, I had to talk to her about a problem that I had with billing because they were calling me about something that she said she was gonna take care of. So, I called her directly because she left me an extension and she answered right away and took care of the problem. So, overall, I was very satisfied with her.

Brinks is not bad now that I got the little rough edges ironed out. The installer was an independent contractor contracted by Brinks. A local guy came out right away, had the new alarm box with him, put it in and tested it. Everything worked great but the only thing was that he didn't have the right kind of key fobs to leave it, so he left us key fobs that were not compatible with the unit. It took a lot of back and forth phone calls to Brinks to finally get them to acknowledge the fact that they couldn't be programmed. They initially wanted me to buy two new key fob remotes, and I said, "No. This is on you." They finally broke down and supplied two new key fobs. Once I programmed them to the unit, everything worked fine. We ordered a new upgraded alarm panel which is something that we could monitor with our smartphone.

I bought the Brinks security system years ago under Protect America. I talked to customer service to update me on any changes that may take place on switching over to Brinks. The reps handled my situation perfectly. There was no installation from Brinks since the equipment were the same ones from the prior company as well as the exact same package that I already have.

I am a former Protect America customer who was transitioned to Brinks upon the acquisition. Since the acquisition of Protect America by Brinks, customer service has been very non-existent. It is so bad that I have been compelled to post on-line comments about a company for the first time in my life. I placed several calls to customer service and also on-line chat for false alarms. The first calls I need to call back 4 times as each time I was automatically transferred my call was dropped. Finally I was not dropped but it took 1 hour and 54 minutes for an agent to answer.

I've had Brinks for eight years now and every time I call, the reps are always very kind. They answer my questions. So far, I love my system and Brinks. When their techs come out to do service, they do so in a reasonable time.

I had the company before Brinks. My dad got it for me and I like knowing that I have a security system and that it’ll hopefully work if I have a problem. I’ve talked to the customer service reps and did everything on my phone. The installers are doing the wireless now for me over the keypad but the other day, I opened the back door and the alarm went off but I never got a call. It also said communication error on my keypad.

I've had a good experience with Brinks so far and my system is fine. However, when I tried to put their system in my grandson's home, it was very difficult. Two or three people's credit wasn't even good enough to get a simple payment plan. Brinks wouldn't put the cost of my grandson's system with a few payments on my debit card. For that house, I had to go to ADT because Brinks was so hard to get.

I canceled my monitoring as of July 1, 2020, when I was with Protect America but Brinks bought them out in late July 2020. Now they want to charge me for monitoring & I am unable to contact them in any way, phone, (keep getting cut off), email, text. I finally mailed out a statement to them to stop billing me & that when they took it over I was already canceled for their ridiculous monitoring. For a security company they certainly are uncooperative when it comes to the consumer contacting them. Do not do business with these people.

I am now on my third attempt to cancel with Brinks (my account was transferred from Protect America). First call was 47 minutes of wait time and then a disconnect. Second call was a 50 minute wait time, spoke with a representative, and as we closed out the conversation, the call was disconnected. I have not received any emails regarding my cancellation request.

I've had Brinks since I moved in on November of 2019. It had the security system already in it and it was armed, but I didn't have the code. I had to change everything to Brinks to get my own personal stuff and be able to turn it on and off because they didn't give me a code. They didn't mention anything when I bought the place. So now, since that incident happened last week, everything seems to be on track because I called them and complained about it.

This company has taken over our account recently through the acquisition of Protect America. Since then, the alarm has lost connection to the network for a month. But clearly no one is actively monitoring the account, because I have not received any call about it. At the same time, the customer service is non existent. I have called and sent texts multiple times with zero response. I am wondering how I can cancel my account by some other means because no one is reachable. The automated voice on the phone clearly mentions many times that it has received awards on customer satisfaction, which is pretty depressing actually.

I heard Brinks was good and I liked the camera part so I got them. The system works good and I like it. I called because I had an issue with my cameras and the rep was fine. I had some issues trying to explain my situation. The cameras went off on me because of lightning and they were trying to charge me all this money. The guy came out anyway and fixed it but it wasn’t the cameras. He was great and everything is good except for my phone. I was able to see my cameras on the phone but now I can’t.

Brinks service has been better than what I previously had with Monitronics. Their reps answer questions faster and better. I had a rep come out the other day to install my doorbell with a camera. He knew everything and quickly realized that he needed to put an adapter on before he did all that. He was very professional and did a little upgrade on my system for me really fast. Overall, their system works well.

After paying for two years of a rather useless service I called to cancel and found out that I am in a 3 year contract that I can never get out of under any circumstance. Stay Away, or they will auto bill you forever and you can’t get out even by moving away.

I liked the reputation of Brinks and the equipment. I liked what the equipment would do for me in my home. Their reps explained everything thoroughly for me and showed me how the system would operate. I'm very happy with them. Since having the system, I can monitor from wherever I'm at. Brinks is really what we wanted in a security system at a good price.

When we went to Brinks from MONI, we updated the front door camera. Their service is good and the quality of the equipment is fine. I have no problem with Brinks.

The reps were helpful and nice on the phone but Brinks is not following through with sending me a label to return a camera that was faulty after their merge with Protect America. Even troubleshooting with the technicians, we could never get the camera to come back online so they ended up having to ship me another one that finally came back up. It was Protect America’s system and the reason I went with them is not so much as what you get in the equipment but the monitoring price and the price of the equipment itself. But I'm not impressed with how little equipment that you do get. This equipment is so cheaply made and it's overpriced. It's just a bunch of plastic. They're not the top-rated home security system even though they say they are on their website. All the websites for home security systems say the same thing to put themselves above the competition.

10 years ago, one of Brinks' sales guy was in the neighborhood. I bought their system and recently, he came out and updated what I have to a new system. Their prices haven't skyrocketed in almost 10 years. That's good. So far, I've had two incidents when I've had to call Brinks and their customer service has been good.

The times that I've needed to contact Brinks for something, they have been good at handling my questions or concerns so I have no complaints. I had a gentleman come to install the system when we moved in. He knew the best way to install stuff, so we went with his recommendations on the sensors that we brought from the previous house over. We ended up just needing one or two more sensors than we had before, 'cause there were more windows at this house. It would be nice to update the system just because I recently had a competitor come by and kinda opened my eyes a little bit to what's out there. But the price right now to upgrade the system just isn't right for me to move on.

My old monitoring company was bought out from Brinks, which was why I called them. My initial call was a good one but when the technician came, I wasn't given the items that they said that they were gonna give me. The technician was good and he was a nice fella with good customer service but I don't know if they notated everything they were supposed to do in order for him to be able to do his job. I was also told that I would get the Arlo in the mail before my appointment, which is in two weeks. It wasn’t fast and I still didn't get the Arlo in the mail. They weren't able to put up a piece of equipment for me, so I ended up buying another. My husband was gonna call yesterday to complain why we haven't received our Arlo.

The Brinks customer service was good and their rep assisted us very well. We had to have the system replaced. But it's functioning. We saw one small problem and the technician has to come back out and fix it. It's been good for two years. It just finally went out a week or so ago and he said he was coming back to fix the problem we have. He was nice.

Brinks took over the monitoring contract I had with a different company and they've been very kind, courteous, and helpful. It would've been a good idea if they did some kind of a wellness check on my system. I would think that they would wanna do due diligence and make sure their customers have the ability to have the correct protection for what we're paying for.

Brinks' Home Security's system makes things easy for me. During installation, they gave me a normal window between 9:00 and 12:00 which was unlike the 9:00 to 5:00 window that ADT gave. I asked the techs how many hours they were gonna take and they told me one or two hours. They finished within that time, cleaned everything and left.

I’ve had Brinks since I moved here just for security. My wife liked it. We bought it in 2015 and since having it, my wife is happier, especially if I have to go somewhere. I got the fire emergency hooked up and the system is good so far. The service has been great although I was trying to call Brinks last night. There was a funny sound coming out of my system and you could hear something like rattling. It was a weird noise.

I had two separate accounts with Brinks ‘cause I have a business and an apartment in Puerto Rico, and an apartment and a house in Orlando. It took a while to do online, but we were able to kinda do it with the agent patiently taking the time. She made all the adjustments and all the changes she had to do in the system in order for it to allow us to put them both on my Total Connect. Now I can see both. I can have both alarm systems set up through one Total Connect connection. I'm able to control my alarm in Puerto Rico and my alarm on my home from one app on my phone. Everything's good and I'm happy with Brinks. The customer service has been excellent.

Customer service has been pretty good except the last time the guy came out. One of my doors on my Ring had disconnected and they didn’t put it right. He came out and fixed that. Then one of the sensors on the back door wasn’t fixed right. He was saying that Brinks would charge me for something that they didn't do right. I tried to call them but I haven't heard anything, so I’m assuming they didn’t charge for it. I hope that when they're putting the system on, they have a monitor where we can look at it or tap it. It’ll be helpful that we can see instead of having to log in to our phone just looking at it on the keypad to see who’s at your door.

Updated on 08/12/2020: I received a follow-up call from Brinks. They credited my account for the days that my system wasn’t being monitored. They also said they would take care of the bill for the tech that came out to my house. I understand that they bought out Protect America during a pandemic and everyone was working from home. I do not want anything for free. I have been with Protect America for 16 years. All I want is a working alarm system. I have been very happy with the new system. I think they are trying to make this situation right and I appreciate it.

We've been with Brinks for quite a long time and everything seems to be working fine. My only complaint was the video doorbell that we were sent. Everything else that we have here is not hardwired and the doorbell was a disappointment. It has to be hardwired. I didn't realize that when they sent it to me so it's basically useless to me. For that, I agreed to have my plan extended for two years but it would be nice if I had a doorbell that did not have to be hardwired.

I’ve been with Monitronics for years and if I had an issue, it took forever to get through even if it was an emergency. Right now, I know it’s over to Brinks and I’m in the process of moving and just overwhelmed with it. I was looking online on all of the different things up at the front door. I’m gonna stick with Brinks and try them.

I lost communications between my system and the cell site. So the system wasn't reporting. Since I can't bypass the commlink, I had to unplug my system until the tech come out and replace my cell card. It was down for two weeks. But it's back to normal now. When we've had intrusions or problems, I normally called them and they took care of it right then except for this one time.

I was with Protect America and they transferred over to Brinks. I have 11 months left on my contract, so I've been with them for quite a while. When I got the email about the transfer over, I was connected with this young lady and she was nice, courteous and professional so I didn't have any problems. I wanted some signs because I have Protect America still up. So, I'm waiting on that but for the most part, I hadn't had any problems. The system is something that my son and I can work.

Read the fine print. If you encounter a problem with their equipment you will wait at least 50 minutes to speak with technical support. (They have a text option I tried twice and didn't get any help.) You will then be required to make the necessary repairs yourself. If equipment fails you will have to pay to have new equipment sent to you. (After 2 months the backup battery wouldn't charge - we'll ship one for $29.00). If you can't make the repairs yourself they can have a technician go to your home for a $50.00 fee. The doorbell camera really doesn't record all the activity at your front door... 6 deliveries in two weeks from Amazon and only 2 were recorded. Highly recommend that you do not sign up for this service. "Voted best customer service by JD Powers two years running..." I don't know how that is possible.

The previous owners of my house already had Brinks' system installed. I decided to go with them as well so I called and set things up with them. I had to sign a contract online and when I moved in, they sent a technician to check things and show me how their system works. The equipment at my new home is a bit outdated but still the system is good and it works as it's supposed to. Everyone from Brinks was helpful and they knew what they were doing. I feel safer with the system and I had a good experience with Brinks.

It was a friend of a friend who recommended me to Brinks. Everything seems to be okay but our alarm system is over five years old now so I wish there was a way to upgrade those that are set outside. There should be a kinda warranty but it is what it is. We live in Las Vegas so it's hot and the heat beats everything else outside.

The system works really good. It's simple. I like that a lot. We use it in a business so I've got about 15 people using it. We don't have any issues with it so it's great. Also, the rep that I dealt with was great. He helped me and answered my questions.

My Brinks system doesn't work. My phone, for some reason, is not connected to it anymore. I got my phone disconnected in March 'cause I got a divorce. I called to give them my new number, but I don't think it's registering. Their reps have been super nice. The rep was gonna send somebody out, but because of COVID-19, I told her to wait. I also was gonna cut it off because I noticed that they creep my prices up every now and then. It was almost $50 and I was like, "I'm not paying that much." They took it down to 39, which is still high but it wasn't almost 50.

Monitronics put the system in and Brinks took over. They didn’t replace anything so it’s the same one I had before. I feel fine with it and I’m satisfied.

So far, Brinks' system has been great for me. We've had a few calls go in to them and their crew shows up very quickly and promptly. The system works with no problems. It's easy to program and it's easy to add my people with different IDs and security codes. I have a teenager and if I have to let someone else in, I can restrict. I know exactly when people are coming in and out. I also know if my daughter tries to sneak out of the house. If people try to break in, an alarm will go off. We also have a plan with Brinks such that when someone would try to force me to put in my code into the system, I would have to use a special code. Plus, Brinks has upgraded the system twice since I've had it.

We've had Brinks for our home and our rental property and we have been with them for so long. Everything is way too expensive but I like their response. If the alarm goes off, they make an effort to contact you. I have one tenant who had a problem with setting her remote off, and she didn't know if she was setting it off or if It was defective. But the boxes are stable.

I kept calling when my alarm sensors kept going off. It said that the batteries had to be replaced so I replaced it but it kept going off. I called about 70 times. Every time I got another person and then the person said something completely different. So it was really frustrating. I replaced all of them and went back downstairs to restart it but it was wiped clean. There was no information in there. So the contractor had to come out and reinstall everything. It was ridiculous. Their technical service people don't get it right. But the contractor that came was really great. She was really friendly and really nice.

I got Brinks in my rental house. The second home where I live now, I didn't want to go with them. But that was the only alarm system my wife understands really good without having to go through training again. If not, I would not have gone with them. I am not really satisfied with them in a lot of things. They would tell you one thing, then when you needed that particular situation, everything they told you was a lie.

Brinks bought the company I had before. They replaced the equipment since then and it wasn't any problem. It was just that the price was 19 something before and it went up 20 something. If it goes up again, I'm probably gonna go with my EMC electric membership company. They also have security too and they’re like 16.95. Other than that, I hope I don't hear from them and I hope nobody breaks in.

I have been trying to get Brinks to come out before the 7th because I have no smoke alarm working. I've bugged them about three times. This is three days in a row and they keep telling me that they can't do it before the 7th. One of them had said that they put in the notes that if something became available, then they’d come out then. It's the battery for the alarm system and two people have tried to do it. They can't seem to get the batteries out. The last time this happened in another alarm thing that's up in the wall, they had to come out because my brother has been struggling to try to get those things out or replace them. It's a matter of getting somebody out here ‘cause I get very nervous. I tried to put in place an old alarm system I had with batteries, but it didn't work either. I really don't want to spend the money on a new one until the 7th. I'm not thrilled with Brinks.

I wanted to try something different and see how it works and so I tried Brinks. The customer service was very cooperative and helpful with my questions. If I have an issue, calling in, I never have a problem. I know there are different ethnic backgrounds, sometimes I have a problem understanding the different people, but I get past that. My ears acclimate eventually. But they're so courteous, it kinda helps with that. I've always had a good experience with them. If I had a problem, they were quick about getting me taken care of. The company that I had before didn't have cameras. I have cameras with this one and I really like that I can access the system so easily from anywhere, especially when I’m out of town. I don’t have to have many people to come in and check on my house, even though my kids have keys and stuff. It kinda eliminates taking their time, and mine, that wherever I am, I could always check on my house.

It's been pretty seamless at this moment and everything has been working okay.

Anytime I call them, it’s pretty easy to solve any problem. I had two problems with cameras and they came and fixed it. But the surveillance camera system needs to be a little bit more updated. I'm always having a trouble with it and it hasn't been resolved. But the security system is fine.

I’ve been with Brinks since it was MONI and they have not raised my fees because I’m in a contracted price. When the company changed, I still had the old signage that was in the yard. I kinda thought they might've wanted to send that to all the customers when they changed. It's marketing and it's the whole nine yards. It was kind of lost on me that we never got that in the mail. That would've been a great opportunity for them to put those signs in people's yards. I've called and talked to them twice since they turned over. One was for that and the other one was when I had a problem with my keypad. The reps walked me through it and they were good.

Signing up with Brinks was excellent. The gentleman that was sent out was phenomenal. It was a difficult installation because the house had not been wired correctly. It took quite a while but it wasn’t the fault of the installer. He did an outstanding job and made sure it was done right. I’m very pleased with the system. It is very easy to use and the instructions and everything that go along with it are excellent. The response time from the service center is unbelievable. The response time for monitoring and also the response time for any problems we had if we wanted to change things is very professional and done great. I had ADT and I wasn't this happy with them.

It’s been pretty good with Brinks. The sales rep and the installation were good. They scheduled to come back for it. I like the front door camera and when it had a problem, they handled it well. I did over the phone with them.

BRINKS is the security I wanted for my home, when I talked to them, a COBRA representative answered me and we discussed all my needs because I was going to break my contract with other company, Fernando ** made all the promises so I sign the contract, also he promised to pay half the charges for breaking the contract. Later I find out that COBRA owns the contract not BRINKS, although it's all BRINKS logos everywhere, I complained to brinks about the promises COBRA made and did not deliver, they did not care at all, customer service for more than 2 months kept lying and ask me to call COBRA Fernando **, NO ANSWER because he is the only person in that COBRA. I lost more than $400.00 that I was promised and BRINKS do not care. My advice do not sign with BRINKS.

Updated on 07/25/2020: My house still without supervision. The alarm is not working. If the equipment is not compatible needs to be replaced. No one have call. This is unacceptable. I can't leave my house because my alarm doesn’t work.

With my alarm system, I can change my user code and other users in the household. Also, I can put separate user codes and it notifies me whenever a door is left open or when a door is shut. I had some issues where the system was barely working and Brinks got out quickly and fixed it for me. The tech fixed everything that needed to be fixed in a timely fashion.

I've been with Monitronics and they changed to Brinks. I've been with them for six years and I like that they will call me. They called me late one night and they thought some movement was going on in my home so I like the feature monitoring the system. I don't have any problem calling and they come right on out, and it's just one guy that always comes out. I like him because he takes his time and explains everything to me about what's going on and what he's doing with the system. I like that too. He's very friendly. Overall, I'm satisfied with Brinks because they monitor my home and they're doing a great job so far.

We rely on the Brinks system heavily. We use it all the time, day and night. We had a repair recently and the technician outsourced it to somebody but he was good. Their customer service have always been courteous and helpful.

I never signed up with Brinks, I had a different alarm company that I was completely satisfied with. My alarm company sold my "contract" to Brinks. I called customer service to cancel my service, when I got thru to an agent they placed me back on hold and then I get dial tone, this happened three times in one day. I did get to speak to a supervisor who said I had to continue with my contract that I didn't sign with Brinks. I feel that Brinks don't care about their customers. All they are all about is the almighty dollar, They are literally forcing me to stay in a service I DO NOT WANT! This has to be legal!

It's been about five years now that we've had Brinks and we just had a security system put in. I've talked to them once or twice for some issues that were going on and the problem got resolved. The most positive part of the service was them being there and taking care of whatever the problem was.

I became a Brinks customer when my original security company was bought by them. Their service is terrible, their people are rude and they basically hold you hostage with their cancellation "policy." My home was broken into in 2016, so after that I installed a basic system from MONI. Sometime in the next couple of years, Brinks took over my contract. Last year, my home was broken into again and instead of the contacting the police immediately, Brinks called me and asked me if they should call the police. I am so disgusted with this company. I called and complained and tried to cancel my contract at that time, but was told that unless I paid off the balance of my five-year contract, I was stuck with it. So I could either continue to pay monthly for poor service or I could pay thousands of dollars for the privilege of canceling it.

Brinks took over Alarm.com which also had PowerHome Technologies so I've been a customer for years. They keep jacking up the monthly price each year despite zero changes in equipment or quality of service! You have to call in to get BACK to your original rate. Even when you extend your contract in order to keep your original rate, they still screw up and raise your rates anyway! Do not sign up with Brinks. If you are a current customer, then call in and complain repeatedly until they get their Billing straightened out. Their app isn't reliable, they have outages and delays when controlling your home scurity system. I am on the phone right now waiting to get another Billing problem resolved and I never changed address and use the same credit card. How incompetent must they be?

Brinks bought out Monitronics. I started out with the company and it has changed hands. So, Brinks was the last one to buy it. The service hasn't changed. It's the same. It's good. They're getting ready to update the system. They had a promotion. I told them I'll take it. They're gonna change the box out. Overall, Brinks has great customer service and very professional workers.

Brinks had a better price so I went with them. They used our ADT equipment and put a new camera in and a doorbell on so it's good. A guy came out the other day for the doorbell 'cause they didn't mount it properly so it wasn't connecting. He fixed it and all worked out well. I like Brinks.

We had been using Brinks for several years and it seems to be working fine. The video is clear and the system is easy to use. Their customer service has been great. Whenever I have a technical issue, I just call them and they're either able to talk me through it or send someone out in a day or two.

I was with Monitronics in my prior house and Brinks bought them out. When I moved, I called Brinks and I wanted to get the service switched over. They assigned an installer from Louisville that I had had dealings with at my old house and I did not care for them. They were very high pressure and chauvinistic. They insulted us so I called back to Brinks, told them I was not dealing with that guy and asked if they could send me somebody else. They sent me somebody out of Lexington and the installer from Lexington was fantastic.

I've had Brinks for about 2 or so years. I'm looking to upgrade my equipment to the Nest system that they offer, but because of the way they do their billing I need to cancel the old account. Get charged for breaking the contract just to sign up a new account and they still want me to pay new monitoring service with nest. They should be able to let customer upgrade the equipment without any issues, I'm not canceling service. I'm just changing equipment, and on top of that I spent 3 hrs on the phone getting transferred 10 different places to get the answer.

I have an account with Prolink and they sold this to Brinks. I had to deal with their customer service a couple of months. I had a five-year contract and I was going to cancel because I was trying to adjust my monthly bills. The gentleman did his job and reduced my monthly bill by $20 and also provided a free camera. It was a great deal. But there was an issue with the camera and that took 10 or 12 phone calls to customer service and maybe a total of six hours. One call was two and a half hours alone trying to get the camera to not pick up leaves blowing and shadows in the driveway. Finally, the gentleman said the very specifics of the video were never set up so it would only pick up a person, a vehicle, or an animal. He did that and the camera is now working successfully. But it was an exercise in frustration with customer service.

We have been with Brinks for at least three years and possibly more when another company tried to tell us that Brinks no longer provided service in our area. We believed them because we have had many other utilities and mortgage companies that have gone through changing hands. Brinks reached out to me and took the time and effort to find out why I had switched to this other company and they were the ones that alerted me to the lie. I was stunned to find out that this was not the case and immediately switched my system and my allegiance back to Brinks. I trusted them and I knew that they were a much more reliable and dependable company than the fraudulent company that tried to change me off of my original Brinks account.

It has all been great dealing with the customer service team of Brinks. I called them because my email was hacked and I had to give them my new email. This is my first time testing the Brinks device. I'm in Washington so I also have two neighbors there watching. I'm impressed. I can look and see my front door, and the arm's on. When I'm there, I don't even turn it on because I'm in a gated community and I don't feel the need. I'm the one who gets up in the middle of the night to let the cat out and all hell will break loose, so I'd rather not have it turned on if I'm there. But I'm very happy with it and to be able to turn it off from up here and on in case I need to work or to go in the house.

Sold my home and wanted to cancel professional monitoring. Brinks charges its customers for any remaining balance for their monitoring service contract, regardless of the reason for cancelling. This is not a good way to maintain a happy customer base, in my opinion. Because of this, I will definitely not use Brinks Monitoring again.

I thought I was signing up for a great security company based on reviews I read. I have had my system for 3 months and am now replacing my 5th & 6th pieces of equipment. Every time something quits working, I call technical support. I have never held less than 45 minutes, then have an extended conversation. Today I was notified via text from Brinks that a new door alarm had been delivered. I did not receive it. I called Brinks and they said they would check on it, please hold. I gave up 1 hour and 52 minutes later. The girl on the phone was incompetent, talked too much, didn't listen and never got back to me.

The Brinks service is good and I am putting in new windows. I was gonna call and see what I needed to do about that because it has the hardwired contacts on there.

I’m truly satisfied with Brinks. I'm always getting a good response and good service. I have good experience with Brinks. If I see a problem, there’s always a technician, there’s someone trying to fix it on the phone and there’s always a solution to everything that’s taking place. Brinks doesn't promise. They do what they do. And since having the Brinks system in my home, I’m secured.

The system that was in this house was the predecessor and the equipment that was in here was with Brinks. We've been here for a while but nothing was signed up. We said that it would probably be a good thing that we should have a system when we’re traveling enough and so, we called the name that was on the equipment. I had a positive vibe with the customer service team at Brinks when I talked to them. It was when we were trying to install the doorbell and it wasn't coming up like it should’ve been. They straightened it out well and they were helpful. They knew what they were doing and didn't try to upsell. I’m satisfied with Brinks. Somebody comes and rings my doorbell, it shows up. I can see who is there so, everything is fine.

My 91 year-old Mother passed away recently. I'm handling her affairs. The other day Mom's home security company withdrew more than $2,700 from her checking account by way of an ACH debit (a form of debit where Mom gave her account number to the home security company). I do not have a copy of Mom's contract and so I cannot evaluate whether the withdrawal was permitted under the terms of her contract. I don't know whether we're entitled to a credit if we return her equipment. Alternatively, I don't know whether we can sell the home security contract when we sell Mom's house, to mitigate our damages (assuming a buyer would be willing to assume the contract). Mom had several health crises beginning in September 2019 and had to move out of her home in November. Still, Mom kept making her payments by ACH draft every month and was not in default when the $2,700 was taken.

I have had the worst experience ever with customer service. I suddenly get a receipt from Brinks and I think there’s a mistake because I never hired brinks. So I call customer service and I get told to write a letter also cancelling my service. Well Monitronics never said they didn’t get it. So brinks has been charging me for service for 5 years when I have no equipment because I went to a different company and I don’t live at the address they are supposed to be protecting. So I call customer service who told me to write a letter. No mention of another way to cancel the service.

We have been completely Dissatisfied with the Brinks service. The response time is abysmal and the customer service is worse. They increased the price 3 times. After the third increase, I asked to have the price reduced to my original price, they said that I had to agree to extend my contract in order for them to lower it. We could not wait to cancel the service at the end of our contract. On April 21st, we signed a cancellation notice and our contract was supposed to end on June 20. Brinks just sent us another new bill after we cancelled the service and our contract had ended. We have spoken to at least 2 managers, and they refuse to close our account. They said we have to submit another cancellation form. We just want to terminate the service and stop the billing.

I was told that because I signed up as a referred friend I would get 2 months free then I signed up my in-laws and get a second 2 months free. That never happened. The real problem is that I had a second touchpad installed in my bedroom and it will tell me which door has been opened. It does this for a few days then stops. I called and on the phone it was hard reset. It worked for a few days and stopped. I called back but the center was closed due to COVID-19 when it reopened they said that I would have to pay for a repair call. They finally sent someone out and replaced the second panel and it worked for a few days. Then they sent another tech out who paired it with my WIFI and it worked for a few days. Now it has stopped again and I'm considering legal action to cancel the account and go with another service.

I purchased a security system from a local company. Unbeknownst to me, they sold my contract to Brinks. I did not want Brinks to be my security company so I tried to cancel. They would not let me cancel and threatened to ruin my credit if I didn't continue to pay for their services...for the next 3 years. I never agreed to their services.

We had a new modem put in our home which meant our wifi name and password changed. Our 3 outside video cameras and doorbell camera are now out. The only way to reconnect them to wifi is to get up on a ladder and push the wps button on the video camera. We have a 2 story home so the cameras are way up on the house. I am a 66 year old woman who cannot climb up and down ladders to reset each of 3 cameras. Brinks wants to charge us $65 an hour for a technician to come over to our home to get the 3 video cameras and video doorbell camera back on. We would never have had these installed if we had known each time they need reset we have to climb a ladder or be charged $65 an hour to have a technician come out and reset the video cameras. Our contract won't end soon enough. In today's world of technology there has to be a better and far easier way to bring our video cameras back online.

Claim to be 100% customer satisfaction, but did not contact me to let me know that I had an outstanding balance on my account. Instead, they sent my outstanding balance to a collection agency which has now affected my credit and I am forced to pay three times as much. I had NO IDEA that I had an outstanding balance or I would have paid it. Now I am being told that in the "fine print" it says that they will not contact me, I should have looked for it myself. Not sure why, it would have been courteous of them to just contact me and let me know instead of ruining my credit and charging me three times the amount!

After having a problem with our update with Brinks Home Security pad, and the technician problem on June 24, 2020, Brinks sent a very professional technician on June 27 that finished setting up our system properly and explained everything to me and checked everything out before leaving. Thanks for helping us with this problem.

When Moni switched to Brinks they added 2 years to our contract. When questioned we were told they would let us listen to the phone call but that never happened. And please tell me why it takes so long to cancel.

I want to cancel my account for services with Brinks due to the false payment promise of $25 a month. They used a third-party company called Capital Connect that scammed me! I have been paying $77.90 for a while and have been deceived by this company. I cannot continue to pay for this account because I was lied to about the actual terms of this contract and I am also having financial hardships and do not think it is fair that this company has been lying to me and scammed me because I am a senior citizen and was targeted by this door to door salesmen. This company did not mail me a copy of this contract nor did it help me fully understand the terms of this contract and instead took advantage of me and tricked me into something I can not afford to pay as I am retired and do not work. I will not be paying anymore and want them to terminate my account but Brinks refuses to cancel.

I have been a customer of Skyline Security/Brinks Home Security since February 11, 2020. As of this writing, there have been at least 15 false alarms. Three different technicians have come to replace sensors in different areas of my house, yet we continued to experience false alarms. The police have made three false alarm visits in which I had to pay a total of $170.00 Their office advised that it would reimburse me for these false alarm fees but has failed to do so. I have tried to cancel service but they keep insisting I am under contract with them and threaten to send my account to collections. In the mean-time, they continue to call me everyday to collect for a service that has not worked since the day it was installed. I mistakenly believed that Brinks was a reputable company that would stand behind its product. This company is very unethical and shady!

The glass break issue was resolved, thank you Brinks!

Wireless Keyfob. The person who came to my home to program my new keyfob to the panel on my wall was very helpful in explaining to me how the fob works and demonstrated how to secure my home when I stay in, leave to go out, and when I return. He was very pleasant and knowledgeable.

Victor installed our service originally. We needed to add a couple items to our system. He was very prompt on returning my call and was on time for my appointment. We appreciate him and love our Brinks system.

The service man was very knowledgeable and polite. He corrected the movement device that was put in wrong by the original installer. He checked all windows with alarms and tested alarm. Very nice gentleman!

They will accommodate you quite well, when you get an install, however good luck on trying to cancel services. They will put you on hold for a very long time, harass you with questions and try to sell you and discourage you to not cancel, then will not follow up on the cancellation request by transferring you to multiple departments, and not following up on sending a cancellation form which requires your signature to cancel. Overbill you with overpriced rates. Rude and dis-honest!!!!

Love my system and how it all works! But most of all I loved my install team. They have becomes great friends! They were so professional and kind and made me feel like family. Now I tell my friends they need Brinks! Thanks for all you guys do!

The past owner of the house that we bought was with Brinks and we continued that. Switching it over to our name was very easy. We kept what already was in the house and I like being able to use my phone to arm and disarm and to see notifications as well. We’ve had an issue with setting the alarm through our phones though and apparently, this hasn’t been working for a while. We would get a notification that this unit was not responding and we didn’t know what that meant.

When we bought our house, we had Alliance and Brinks bought them out. They let us know that it was gonna be switching over. And then they came out last month, upgraded our entire system, gave us an indoor camera, lowered my wonderful bill, and gave us an outdoor camera. The guy that came to hook everything up, Milton, was a really cool dude and he was efficient. The only thing is since they put the system in there, we’ve been having problems with it going offline and online. But it could very well be the internet service since we have someone coming out on Saturday to do something for the internet. Other than that, we’re pretty happy with it.

Cancelled policy and they still renewed contract for three years. Do not count on your account being cancelled when you request it. They will ignore your request and keep charging you. It is best to not be involved with them period. You will not get out without a headache.