Brinks Home Security Reviews

Brinks has no problem lying to you. Read their Google reviews for more experiences that unfortunately sound a lot like mine. I was promised that Brinks would take over our hardwired security system for $50, inclusive of any hardware required. However, I was charged almost $350 for new hardware. Over the course of 6 weeks, 2 different agents promised a $300 refund, but my account was never updated. The last agent I spoke to said things hadn't been explained correctly to me, but I would still be responsible for the charges. I'm sorry, but a failure to explain things correctly should be YOUR problem, Brinks, not mine.

Have problems with company. They will not send an return label after four weeks of trying to get them to. They don't want you to return anything just charge you for it. Bad customer service! They are nice on the phone, tell you it will be ok, that's a lie.

EVERY time I have an appointment they cancel and don't even bother to call, I sit around all day and no one shows. I have had at least 10 appointments canceled even rescheduled of reschedules. I love the equipment and app but will never recommend Brinks to anyone. They do not have enough service people to cover the appointments and you sit around all day and they never call you. Very frustrating.

I made the mistake of switching to Brinks because AT&T Digital Life was in the process of discontinuing their service. HUGE MISTAKE!!! Brinks was SUPPOSED to be a seamless transfer with better video cameras at the same cost. NOT!!! The video cameras routinely lose remote connectivity. The troubleshooting instructions requires me to power cycle the problematic camera - problem is, I have to go up in my attic to do so. As I type this review here in Fort Worth the outside temp is 108 degrees, in the attic it's near 160 degrees - not very healthy activity to be done by a 57 year old man with hypertension. I've lost track on the number of times I've called Brinks in an attempt to resolve this matter. Each time it turns out to be an hour long ordeal in which I am put on hold and/or transferred back and forth to different departments.

My security panel is unable to communicate with the company. For three months this company has scheduled to come change the panel and on those occasions, no technician has showed up and they keep charging me for my monthly bill. This is a life and death issue because should something happen now I can't send any communication to Brinks thru the faulty panel. Called them a few times and all they do is try to reschedule again...taking my business to a better company.

I contacted your office for assistance for my camera, and sensors that needed to be replaced due to purchasing two doors. Dorneisha was my representative. She was friendly, polite, patient, professional and knowledgeable. Thank you for having an employee such as Dorneisha. It was a delight and a friendly experience. She ordered the sensors I needed and put my camera back online. She’s the best.

Replacement of Digital Life equipment per contract. Installer didn’t have all of the cameras. Said he ordered them and I will be contacted when they come in. Six months later and still waiting!! So much for living up to the agreement to come over after Digital Life stopped supporting the equipment. Told cost would be the same but didn’t mention a service fee. Plus communication with the cameras I have is lost often.

First of all I NEVER SIGNED UP FOR BRINKS!! NOW TRYING TO CANCEL WHEN I CALL-- THEY HANG UP AS SOON AS THEY REALIZE WHY I'M CALLING..I begged the last girl to "Please do not hang up on me...Please do not hang up!" Dfw Security sold my security service to Brinks at some point during my contract with them at 3x times the original rate. The original contract ran out years ago and I have been on month to month as far as I know but today...Brinks is telling me I have renewed my contract in February of 2022 until Feb 2023 which never happened because I had a contract on my home in December of 2021 to move out on March the 8th OF 2022.. NO WAY I WOULD RENEW MY SECURITY SERVICE!

I came home from vacation to find my Brinks Home Alarm system not working, that was on 11 July. I have had left on the 2nd, so there is no way of knowing how long it was out before my return. I promptly called brinks and was told that a Technician would contact me within 48 hrs. When I did not receive a call with 72 hrs I again called, spoke with a Customer Rep (barely comprehensible in English), and was told, "We are sorry, but a Technician will call in 48 hrs to set up an appointment to change your Main panel, and give you a credit. I will call you back in a few hours to make sure credit went through". Again, no return call. Today is the 19th, I again called, explained the situation, and was placed on hold. After 10 minutes on hold I was disconnected. This company, once a great American company stinks. Hate to say it but it does.

I've been with Monitronics since 2006. After Brinks acquired the company, things went downhill in terms of customer service. I agreed to renew for a 3-year contract on the phone in December of 2019. Big mistake. The oral contract was a 3-year commitment for the flat price of $39.99 per month. This in itself is already a bad deal, but things would get much worse. Before I agreed to this 3-year contract, my cost recovery fee was $0.97 per month, but over the next 26 months since agreeing to the contract, my cost recovery fee rose to $6.40 per month. That's an increase of 6.6 times in just over 2 years. In June of 2022, I called and asked them to refund me the money I had paid for their "cost recovery fee" on the grounds that I had negotiated a flat monthly rate and NO additional costs were discussed at all during the contract negotiation. Any reasonable person would interpret "flat rate" literally.

HORRIBLE CUSTOMER SERVICE! I recently switched over to Brinks because AT&T Digital Life is discontinuing service. WHAT A MISTAKE! I have had several problems and find it nearly impossible to get someone to assist me either on the phone or via text. They tout their "text support" feature, however when you do, you are informed that you will be placed in a queue for upwards of 50 minutes or longer and then they do not respond for over 14 HOURS! Do not get screwed over like I did! Go with someone else to monitor your home system.

I had Brinks in 2019-2020 for Nest home monitoring, I moved out of my house in 2020 to return to the barracks (army) because I was getting out of the army, I sent in my orders and requested a cancellation due to military orders (no penalties or contract payoff if due to military) and was told that it was cancelled. I was never contacted by Brinks in any form saying there was anything due or for late payments, we're now in July of 2022 I get notification of a charge off and a collection on my credit report for the amount of 399 dollars. I contacted the collection agency to get the info and requested debt validation, I attempted to contact brinks to find out why it wasn't cancelled and how the bill got to 400 dollars and the very rude customer support agent would not let me talk to a supervisor and just kept attempting to give me the collection agencies phone number stating there's nothing they can do because it's with an outside agency.

Several years ago I used Brinks Security monitoring services. I called to let them know I was going on vacation. They said ok but they will not notify the the police in case of a breach. I ask why not and they said they had a note from Washington county police that they reported my alarm permit was expired and would not send an officer to my house. I called Washington police and they told me they do not contact monitoring services and that my permit was in good standing. I called Brinks back with this information and ask how long this do not call note was on my account. They told me 6 months. I told them they owed me for 6 months services or cancel my account. They canceled.

Was with ProtectAmerica for 10 yrs, then Brinks took it over. They would not honor contract for replacing faulty equipment. My system died, leaving me unprotected, and Brinks was no help at all. I spent 3 weeks with no security and spent many hours on hold for many days trying to cancel service so that I could get new system from one of their competitors. PATHETIC! Now they are trying to extort another month of fees after collecting for 3 weeks of no service. I will NEVER deal with them again. ZERO STARS!

I was a customer of Protect America who was awesome until Brinks took over. I have been out of contract for several months and chose to cancel my service which is now month to month for reasons concerning pricing (one of the highest out there), equipment (changing a battery requires an hour long tech call) and recently the random malfunction of a glass break sensor going off at 12:30 a.m. one night (police called) and 4:30 two nights later police not called we knew it was a malfunction. Instead of trying to fix the sensor we are fixing the company by requesting a cancellation of our service.

A sales rep asked us to switch us from ADT to Brinks. He stated we would receive the exact same equipment and service at a lower monthly price. We are still missing 2 specific pieces of our previous security system. We were scheduled to have one of the items installed on a Saturday between 10am and 11am. Nobody showed up and nobody called. I called their 'equipment' installer and they said there was a problem with the schedule. They called me back to tell me the tech would be here between 3pm and 5pm. They then called me back at 1pm to tell me that the techs in Texas are not licensed to install this piece of equipment and it would take months to get it.

You all have not sent me proof why I am paying on my Alarm service when I have cancel my service. I have tried several time to communicate with your company. I do wish to report this to social media. I just need to know why I owe this.

My account with Brinks was assumed from ATT Digital Life when that service folded. My coverage remained the same, the hardware was changed out for Brinks equipment, and I had to sign a 3 year contract for the transition. The problems began almost immediately with interrupted service and equipment malfunctions. I was charged for each service visit to correct their equipment.

Avoid this company at all costs. We signed a 3-year-contract that stated we would pay $20/month for home security monitoring. We signed up for autopay to make billing easier, and after a few months noticed that the company started added hidden fees to our bill. They first started at $.97 and are now up to $6.40 each month!! Because of this, we requested to stop autopay so we would have time to review the bills (and call them each month to complain about these hidden fees). However, rather than simply stopping autopay they enrolled us in paper billing and charged us a $5 fee for that-- without mentioning to us that this is what they were doing! When I called this month about the hidden fees and this surprise paper billing fee (again, which we did not request), the customer service rep, Carlos, was incredibly rude and told me they would not refund the fee.

Keeps increasing prices without warning and against my contract. Will be canceling. Bill goes up every month after I was told the price would never increase. I'd look elsewhere for a company that lives by its word.

So my house was broken into last night!!! Here’s my dilemma with this horrible company! Started contract January 2021- Paused my contract in February 2022 and Moved into new home in March. I’ve had 2 canceled installs, once came stood 10 minutes and said all my less than one year old equipment is bad. Called Brinks they told me they had to extend my contract to get new equipment. At this point I said fine because they wouldn't budge on my canceling. Still no install date. Being told to call an outside vendor for install and they are saying they can’t help as their expiration date for my account is past the date they can install. I’ve called Brinks back and Have been getting the runaround for still for weeks. I can’t get a manager on the line either because they want to know my reasoning and quite simply what I have explained to almost every rep and notes in my account should be enough! We are in June and this started in March!!!

I recently signed up for Brinks home security and have had the worst customer experience. After paying for over $2000 of equipment, and being charged for months of service - no one has come to install the equipment. I have reached out to Brinks about this, left voicemails, sent text messages and no one will respond. I finally gave up, and tried to cancel the service. Now I find that it is impossible to cancel my service. I have waited to speak with their loyalty department twice now for over 3 hours on hold. Both times being disconnected. It's been 2 days of waiting on the phone to speak with someone, and no one answers.

I start using the service in May but before I agree to use the service the representative told me and my husband that we can cancel it before 90 days at no cost. But that was a lie. I called Brinks to report any issues I’m having with the panel. Lo and behold these people transferred me to more 5 people. Everybody I talked to said they can’t help me. Long story short, I talk to a guy to cancel my services, he told me I cannot cancel because I sign agreement for 60 month which I never did. But I was told if I cancel before 90 days it’s free and I only only sign up for 40 days they told me I can’t cancel. I regret allowing them to my house to install that nonsense to my wall. Please don’t fall a victim. Do not use. Not good. I will cancel the service. I don’t want it anymore. Don’t let them use sugarcoated mouth to fool you. They are not good. From top to bottom.

After days of trying to cancel our service Brinks finally sent the Docusign paper to sign and send back. I am sure I signed and sent it back. But cannot find a copy on my phone. Then the next month they billed us again. Today I have started the agonizing process of trying to cancel again. I have been bullied, hung up on, ignored, and spent hours on the phone on hold sent to 6 different representatives. And still no one will issue another Docusign document for me to sign. I even mentioned getting an attorney and been hung up on. The worst company I have ever dealt with.

I have had service since 2015 with Brinks. Since March I have had one sensor that the battery needed changing. Ever since then it and others have failed to work. I have spent numerous hours on the phone trying to get it fixed. I have had techs at my house for over 9 times to fix the problem and no one has. Today was the last straw for me dealing with your company. I have submitted a letter wanting to cancel my service with y’all.

Do not make the mistake of entrusting this company with your home security. They are completely incompetent. I moved to a new address over a year ago and despite multiple calls, they were unable to update my home address correctly. Had there been an emergency they would have sent the police or fire department to the wrong house. I know this to be true because they sent a tech out to my old address when work needed to be done. Furthermore, this company is a scam. I received an invoice for $52 for service I did not receive after canceling with Brinks. A Brinks representative told me they would waive that charge and zero it out. A few weeks later I received the same invoice with a late fee added on and a threat they would contact the credit agencies if I did not pay. This is how they treat a customer who has been with them for 6 years. Imagine how they will treat you and your family. Avoid them at all costs.

It was hard to get someone to talk to and when I did get thru, the person on the other line was barely audible. It's unclear whether their phone was faulty or just not close enough to the phone. It's irritating that the door switches could not be ordered online. Then when I finally got to order the switches, they were $29 which you know is a total ripoff. I'm already displeased with my conversion from AT&T to Brinks. You can't build loyalty but ripping off any customer. Don't you think I be telling my friends what you did just because I had no alternative?

I installed their system in 2019 and starting a nightmare since then. Firstly they installed the equipment wrongly and when it warns garage door open actually it is back door. After called them many times they sent somebody to fix it. Then the battery of back door started alarming no power even if I just replaced the battery three days. It keep warning even in the nights. I had to go downstairs to close it in the nights. I had to replace batteries constantly which cost extra $50 every month. Then I moved to another home and they said the contract is not end they will move the equipment to my new home. We set up an appointment but they never showed up. I waited at home for whole day and nobody even called me to explain. I had to install another brand and called them to cancel it.

I never write reviews, but this company is fraudulent and please be aware before signing up! They made signing up with their "professional monitoring" service very easy, but have made it impossible to cancel. I tried calling their customer service multiple times and have been on hold for a combined 6 hours. Each employee, including a manager, who I spoke with had no idea how to cancel my subscription. I sent an email to their customer service department and they sent me instructions to send a written letter by mail requesting my cancellation, but did not provide an address to send this letter. I have followed up more than twice through email to find out an address and after 2 weeks I have still not received a response. I have had to resort to contacting my credit card company to put a merchant block on Brinks. Be careful before signing up with Brinks as they are truly the worst company I have ever worked with in my life.

We had a security system in place for several years and it was bought out by Brinks. When we moved, we had the system transferred. We tried to cancel but were told we had signed a 4 year contract verbally. I asked them to provide a transcript of the contract which they never did. I waited for 4 years to cancel and after being on hold for 2 HOURS, someone came on the line and after I told them I wanted to cancel, was transferred to another department, where again I sat on hold. Finally after another hour and after I strongly declined keeping the service, despite the many discounts they would provide, I was provided a cancellation form via DocuSign. The very next month, they charged our account again and I disputed it. We then started getting bills in the mail with accruing late fees. We have provided the signed cancellation form and are still receiving bills.

If you are looking to get a home security system, I would stay away from Brinks! They will sell you the world and state that all of their equipment will work with all other systems! When it doesn't work, they will delay and troubleshoot to attempt to resolve, but in the end - they are delaying, buying time because they state you can't return the equipment after 60 days and then you're stuck paying the bill or receive a negative credit rating due to a charge off and delayed payments. I, for one, will never have a Brinks Home Security System in my home!

Following the publishing of this review, I received a call from an Executive Success team member with Brinks. Here is how final resolution came out: Brinks did not opt to replace my defective hardware without a contract renewal and I was not interested in being locked in with Brinks for another X years. They offered to waive the full amount of my 'early termination' fee (which began at about $270, and was subsequently lowered to about $130). In effect, it was a simple no-cost walk-away, which I opted for.

I started out with Monitronics which was then bought out by Brinks home security. The service was ok, didn't offer cameras or doorbell cam. I also had a time my front door sensor said door was open, they called me and asked if I wanted them to send someone out. I was at work and nobody was home so I said yes, I then left work and drove home 25 miles and came home to the door slightly open because my wife didn't close the door all the way. I then checked the house and all was good. I called Brinks and told them I was home and all was ok and canceled the request. 45 minutes later a security guard shows up and I said I had called 45 minutes ago and canceled and they left. I still got charged $100.00 for them coming out! I paid the fee and was upset about it and the fact they didn't get there until 45 minutes after I drove across town and got there.

I had Brinks for over 4 years. I had many issues with false alarms and Brinks sent out the police, BUT was charged for the false alarm calls. Note they failed to contact me so I was out money. This was only twice, but money out of my pocket. I had issues with the sensors, and never got the doorbell to work correctly. They gave me a beta, and then never started using the product so there was not support. So back to it.... I was selling my house and could not transfer the service. They insisted I pay off my contract (Other companies let you cancel if you can't take the service), so was quite displeased with this. So they got my 800 dollars to complete the contract, and can't get the services eliminated and my releationship with them Cancelled. They continue to keep the services on with the new owner using my service. With that said if there is an alarm...WHAMMY, who is the false alarm charge coming to.. ME.

Want to have service for your abrí la alarm? Good luck. Six plus appointments later, over six months no luck. We pay for our alarm service, but have problems with the system. Total disappointment and unprofessional. I would find another provider. The team on the phone is great, the follow through is disappointing and horrible!

We initially purchased a security system and monitoring from Protect America, which seemed ok. They were then bought out by Brinks. Brinks has among the worst customer service I have ever experienced. I had to call twice to get the monitoring service cancelled and was on hold for over an hour the first time around and an hour and 40 minutes the second. I had to call the second time because the first "customer service" rep failed to do her job. After cancelling we got a bill in the mail for a month of service that was never provided. We called to find out what was going on just to be on hold for another hour to be told that they require a thirty day notice of cancellation. We had their service in our house for 5 years and were treated like absolute waste. Do not use Brinks home security, they are the worst.

It is IMPOSSIBLE to contact a representative to cancel your service! I held almost 40 minutes on 2 different calls! I canceled 2 months ago. They are still charging my account. Can NOT get a response on the phone and I can’t access my portal anymore. I would NEVER use this company! Use SOMEONE else!! BEWARE!

The was the second time in a row. The first time, I received a call saying he was not able to make it. I was rescheduled to 5/2. You did not show up and no messages and no calls.

Customer service is terrible. The outdoor cameras don't work properly, one is not working at all. Brinks makes an appointment for a tech to show up to fix the non-functioning camera - no one calls, or comes out. Called to ask why - I am left on hold for 30 minutes, then they set another appointment, but still no one shows up or calls. I try to contact someone through the customer service web page, but it won't recognize my email or password. So, I call customer service - on hold for 15 minutes, finally, someone comes on and says that the customer service web page is down. That was enough - I asked to cancel my contract.

The installer was excellent and did a fabulous job! The problem was this visit was scheduled multiple times because no equipment and then the wrong equipment was shipped to the house. This was a very frustrating experience! I will not be referring friends to Brinks based upon this experience, but the installer was fabulous!

I have attempted first during the month of February 2022, to have this incompetent firm to come out and service their faulty equipment. It took numerous hours and days to finally get an agent on the phone. Once I was able to speak with this person. I was informed that she would have to switch me over to another department where I once again had to wait not only hours, but this went on for more days. I finally reached my limit with these People, sent them via text messages of my concerns and Cancellation of their service.

I had purchased a home security system from Protect America, which was taken over by Brinks. The system does not work, I called 3 separate times and currently am on hold for 1 hour and 14 minutes. I even tried to text, was put in the queue. They will not let me cancel as they say I am locked into a contract! They charge me monthly for services I have not used in over a year. They are aware of that and have offered to do nothing to help me. Rude on the phone! Obviously customer service is not important to them as why would they put me on hold for an hour.. To check the system, they charge the customer even though Brinks has different equipment.

I had to call after two weeks of waiting for a part that had been ordered by our technician. I got the appointment scheduled with no problem. However, the next day, someone else called to schedule the appointment as well. My original appointment was for April 21, 2022 but the appointment he wanted to make me was for May 9, 2022. After a lot of discussions with him, he called me back and said ok for April 21, 2022 but instead of between 12:30-17:00 it was changed to between 8:00-12:30 which is not ideal for me. That's why I originally made the appointment for between 12:30-17:00.

The service has been excellent. I have already recommended Brinks to my friends. I did have some hiccups but the tech had them resolved immediately. This was really great and extremely efficient. I was not impressed with the initial set up of my account to the fact that it had to be corrected twice. It was most fortunate that it was able to be fixed quickly and same day of my service. I still have a few issues with my account and trust that they will be handled just as quickly and efficiently.

Very happy with our decision to go with Brinks Home Security and we added the doorbell /camera for added security. Pleased with the monitoring and how easy it is to leave and enter the house, even with my cell phone.

I was double bill for a guess a sensor basically. I’m a new customer and a new install was done where I added the fire on protection and one sensor they charge me twice. The agent say they were making an adjustment. I made a payment on their account and it was never adjusted and I will still billed and it also has taken out that other portion.

They will fraudulently charge you. I would give them -10 stars. The system never worked. So when I went to cancel the contract I was told to submit a letter. I did send a written letter to cancel the account. I never got any communication back, nor did I get any communication about the account's overdue status. Two years pass and I'm getting harassed by collections. I tried to call Brinks to review the account and they refused to talk to me. The collection company won't remove the charges because Brinks sent them an Excel file showing that they continued to charge my account after I had formally requested the cancelation. Now I'm forced to pay $600 because this company is nothing but a fraudulent company. Don't get involved.

Let me preface by saying that I typically don't write reviews and I also have a solid credit score (usually around 750). After Brinks Home Security has essentially held my credit history hostage due to their own poor customer service and contractual failures, I feel the need to warn others who might be considering this company. Despite assurances that Brinks would be able to provide tech visits to maintain and repair our system when we started our contract in spring 2021, I was told by a technician in the fall of 2021 that the best they could do was drop-ship me equipment and send links showing me how to install myself. This was after hours on hold, numerous calls where I was placed on hold for 30+ minutes, etc. I then began the process of cancelling my account, sending 30 days' written notice per instructions.

I used Brinks since 2017 using the next security system. Recently they stopped providing monitoring plans for the Nest Security system. So I decided to cancel my subscription because I am not interested in using their product. I called Brinks on 04/11 and 04/12. Both days I was able to speak to the first customer service representative. Both times, the customer service representatives transferred me to the department that handles the cancelation. I remained on waiting for 4 hrs and 30 minutes on 04/11 and for 4 hours and 10 minutes on 04/12.

We have had faulty sensors - they look and feel cheap. I get a warning daily and have replaced them. This is $55 a month and have been trying to cancel the service for two days. Yesterday was on hold for 1 hour and finally got an online chat. They informed me I needed to get back on the phone to their cancellations center who now has me on perma-hold. If you are trying to get support----good luck! I hopefully can cancel, if anyone ever gets on the phone.

I've had nothing but problems trying to get the security system installed. Now I'm having problems cancelling the service even though I never received the system. I was originally with AT&T but they stopped offering their security system service so I've had no choice but to go elsewhere.

I called Brinks Home Security late last year and informed them not to renew my contract and cancel service. I filled out their cancellation paperwork, submitted it and received confirmation. They are still billing me and will not answer phone, I was on hold 56 minutes on 4-1-2022.

My monthly monitoring cost unexpectedly increased in January. I called and was able to negotiate my rate back down if I signed a contract. The following month, the cost recovery fee went from $3.00 to $6.40, having the effect of offsetting my rate reduction. I am now locked into a contract at this rate when I was previously month to month and paying less. I called Brinks this morning to dispute the cost recovery fee and was told "all customers are paying that amount." That's honestly not a good enough explanation to me. It seems as though the fee conveniently increased at the same time my monitoring rate was lowered. I will be shopping for another provider.

I have had Brinks security for years. I recently have decided I did not need their service anymore. Simple I will just call and cancel my service right? Well I have tried 3 times now. I get through to the main operator and they say I have to talk to the “customer loyal” department to cancel. Well so far I have been on Hold for 3 hours. No answer any of the 3 times I have tried to cancel. Don’t use these guys. They have made it impossible to cancel your service! For sure, if you do make the bad mistake to deal with this terrible organization don't let them have your credit card number! I made that mistake and now the credit card company says I have to dispute the next charge instead of them stopping the company from charging my account. I HATE this company. Buyer Beware!

I had Brinks installed in 2018, since then things have changed and I no longer need the security system. Trying to cancel the service is the act of congress, as I am writing this, it is still in service after I have for the past 5 months tried to cancel the service. They say, call and someone will send you a cancellation notice, sounds good, but I have a better chance of getting on the phone with the Pope than getting someone from Brinks to pick up. Again this morning I tried calling, getting on the instant messaging, and as always....crickets. I AM OVER IT. Since a month ago I changed my banking, total pain, just for the simple fact I don't want to be charged for a service I don't need. Do not get this security system, take my word for it.

Updated on 04/03/2022: After my first review Brinks made a feeble attempt to resolve my issues with a future appointment to resolve the issues. I declined as four previous scheduled appointments were canceled by Brinks. I strongly recommend you give this service a pass. They are not reliable.

I called Brinks (12/23/2021) to cancel my service because my rate changed to more than I could afford to pay (on my Social Security Income). The agent offered me a lower rate to stay with Brinks and offered to protect that rate with a 36 month contract. I never sign a contract when I have a choice not to, but agreed with the offer and signed up for the contract rate so that my rate plus fees and taxes does not exceed $20.00 per month, and was NOT to change for the next 36 months.

Upon completion of installation I found the system to be what I expected. I have ordered yard signs and stickers and hopefully they will arrive soon and that will fulfill my order. The system seems to be working as explained.

To begin with their "simple" 30 day cancellation process is anything but. I greatest barrier is the literal hours you will wait to attempt to have anyone talk to you. You have to cannot cancel online, you cannot cancel via text (which the system tries to get you to use for everything), you can only cancel talking to someone over the phone. The longest I have waited on the phone was just over four hours before I gave up. How it is supposed to work is you talk to someone, they send you a document to sign you have to wait for a 30 day period and talk to them again to cancel. All of which if not done in timeframes they require will reset the whole process over. But they will absolutely not answer the phone in the "cancellation department" so the rest is mute anyway. I currently have a certified letter headed their way since it is impossible to contact them any other way to cancel.

The installer did a decent job and was knowledgeable. Less than a day later, however, the smoke detector alerted as to malfunctioning as did the motion detector. I called the installer. Told me sometimes the old devices don’t work with the new Brinks System and referred me to technical support who shipped them to me. The phone support thereafter was terrible: long hold times and lack of clarity how to install. I asked to have the installer return and they refused. So I’m at the point of considering canceling as the install was never fully functional.

When ATT dropped 3G my service messed up. Brinks came and corrected the issue by updating my equipment for no charge. The technician was thorough and professional explaining everything to me. Thank goodness I had it repaired when I did. Not a week later I had an incident in the middle of the night and the police were notified. The alarm scared the intruder away before they could enter the premises. Thank you Brinks!!!

Customer Service has 50 + min wait times. Feb 22, 2022, I spoke with Laura, who transferred me to an account manager after being on hold an hour to cancel my service after my contract ended to be told I need to speak with someone else. I advised no time at work. The agent said she will have to send me a form to complete which I have not received. I cannot cancel online or remove my payment information because there is pending payment.

Long waits on hold, some days 30 minutes, some days 60 minutes, one day it was four hours! And then I got nowhere with my request! I have only a couple more weeks before I need to cancel. I definitely want to cancel if they do not fix what I need done…The door sensors and new window sensors were not put on…that match your Brinks system… The ones that come with the cameras were not installed… I was left to use the old ones which constantly say low battery because they don’t match the cameras.

AT&T Brinks Home Security both suck equally. I got a letter from AT&T telling me that they are transferring all their customer to Brinks as they no longer support the system I have. OK, fine, sounded OK. They made me sign a contract, and I scheduled the appointment. So far, so good. Now the nightmare begins. I get daily e-mails from Brinks to schedule my installation, which I already did. Then I try to create an account, doesn't work.

When I initially contacted Brinks I was promised that my monthly cost would be the same that I was paying AT&T. However my first invoice included an added monthly service charge. I called customer service and was told there was nothing that could be done and that in addition to The service charge, I would also be receiving a monthly charge for paper invoices (I neither asked for nor was offered an opportunity to decline paper invoices). I asked to speak to someone else and was placed on hold for approx. 1-1/2 hours before an Account Manager answered who proceeded to tell me the same thing.

Tech was very courteous and informative and dealt with the upgrade quickly and timely. I have been very happy with my system and how Brinks security keeps everything up-to-date and he’s very quick at responding to any issues and problems. I would highly recommend.

Awesome customer service. I had a technical issue that needed assistance. The customer rep addressed my issue and was very knowledgeable. I am very thankful and appreciative that the customer rep helped me with this technical issue. Thanks a million.

Took a while to schedule the install as we switched from AT&T to Brinks. Once scheduled after about 3 months, received the control panel in the mail and was finally able to get scheduled. The technicians were very professional and pleasant. They checked all the sensors and made sure I knew how to work the system. Very happy with the service since then.

I was on hold for more than 8 hours to find you had sent the wrong equipment. On hold. That doesn't include several more hours with techs figuring it out. At the end, I was offered nothing. The very least should have been to overnight the repair, not 7-10 day delivery. The techs did the best they could, no complaints about them. However losing 8 hours to being on hold is unacceptable.

Updated on 3/20/2022: Still having issues with my alarm system. Every time I try to log into my account I have to change my password because it say it is invalid. After being on hold 20 minutes and customer service changed my password it still became invalid after one use. After chat never responds, text messages take 3 hours and phone takes 20-30 minutes, I tested my system to see if anyone would respond. They called my daughter because they don’t have my phone number listed. WHAT??? Complete incompetence. I know my last alarm system was sold to Brinks so I am not a new customer.

I have had Brinks for a month and so far everything has been a great experience. The installation was easy and have called customer service and technical support a couple of times and everyone has been great. I would recommend Brinks to friends and family.

It took nearly 3 weeks to my issue with technical problems solved. I purchased a new door and the sensor and magnet was lost. I ordered sensors but was sent magnets. I paid for the magnets and was told sensors would replace them. I was billed again for the sensors and magnets. The sensor sent had defective or dead batteries. Finally I was sent a sensor with working batteries and a magnet. My front door was without a sensor for the entire time. Plus all of this took more than 5 hours of me troubleshooting over the phone. I’m over 65 and live alone.

I’ve been waiting for 20+ minutes. Someone answers and refuses to speak. Won’t respond to hello. I’ve had problems and a partial installation performed with no idea of when the rest of the installation will occur. I have doors, windows, water sensors that are not working and now offline. I really feel like I’m missing a security system.

I may rip this thermostat off the wall. I try to set it to 72 it goes to 62 blinks temporary. I tried to take it off of auto but can’t. HELP!!! This am tried to turn it up and getting colder and looked it was on 62. How do I fix this.

I have been really satisfied with my service. I enjoy how you don't have to be at home to locking and unlock ING the keypad. Service is great. The technician that came to my home was very professional. He made sure I understand the new system.

The first installation was on 02/14/22. No show, no call. The original install for 02/22 was changed to 02/14. The second install appointment was for 03/04 went great. Now, I have one of my cameras that will not install. You can install these with the app. I’ve currently installed seven of them with no problem. But, for this one camera. I’ve to wait until April 12th to get the camera replaced by a technician. They mailed me all the cameras. It’s like they don’t believe you. And won’t mail out a camera to replace the bad one. So we continue to wait for the system to be completed.

I needed to add more sensors to my system. Called tech support at Brinks, told them what I needed and they were on it. Sensors were added to my system, gave them names and then tested them to make sure everything worked. I was good to go in no time. Great techs who know what they are doing.

Had some complications with getting my video security camera to work properly. Technician fixed perfectly. Was on time, walked me through everything and got everything working properly. Absolutely liked the reminder Brinks was coming and then before he came, contacted me first with ETA.

It was difficult to get an appointment with someone to discuss getting the Brinks system. I called and sent message from the website several times before getting a call. The installation technician was great. He discussed what I had ordered and what was needed around the house. He gave me options and worked very professionally and courteously for a few hours to complete the installation.

Installer was polite & courteous. Performed his work in an appropriate manner. Explained the use of the panel. Checked all the windows & doors. Helped with setup on my phone and iPad. He was on time and finished in a

Brinks has yet to credit my account of a fraudulent bill. All equipment was offered in writing to be replaced for free when switched from ATT to Brinks. A bill for 100.00 has not been credited despite my request 2x.

I called to report that after a technician came to check my batteries in the system, as soon as he left, the keypad in my master bedroom stopped working. So now I can only arm or disarm the system from my garage, which is not convenient. After very, very long wait time & getting cut off twice while on hold, the tech team customer service rep gathered all my information including address, cell phone and system password. I was just finished with telling her my issue when the call got dropped again. She did not return my call which is extremely frustrating. Please help me to resolve this issue. I do not want to pay a charge for another visit, since the bedroom keypad was working prior to the technician’s visit. Thank you!

I have had a good experience so far with the Alarm company!! The experience and professionals have been most helpful. I would highly recommend Brinks to others. It has been very easy to transition from my other alarm company. It has been a seamless transition.

On February 10th 2022, I sold the property where the alarm system was installed. Anticipating the move, I called Brinks to cancel the service in January 2022 and again in February 2022. Each time I requested via email the Docusign form to cancel but it was never sent to me. Meanwhile, Brinks continued to charge me February and March for monitoring services. I was finally fortunate to speak with an account manager to explain my cancellation request and he listened to me and canceled the account in an effort to stop the ongoing monthly charge for monitoring services for a system I no longer possessed.

Brink service is good so far. I have one complaint. The email responses are not quick enough after a door closed or opened. If someone enters illegally, I hope to be notified more timely. I really appreciate the nighttime security.

Our alarm system, without the alarm being set, woke us up three nights in row and the third night, three times until you folks discovered that the dining room sensor was bad. Fortunately, we have received a replacement and will get it installed this afternoon.

The technician who came out to set up our service was excellent. He was friendly, yet professional. Before leaving, he made sure we understood the control panel as well as the app on our cell phones. Very pleased with the service!

The security has clear cameras. I'm alerts throughout the day as expected when I. Away from home. Anything that moves in my yard, I know about it. I feel very safe. I am absolutely enjoying the security system, thanks to Brinks

Brinks appointment was terrific! Manny was absolutely excellent and very helpful and knowledgeable. He really explained things to me in simple terms making it easy to understand. My only complaint is it’s very difficult to call in. Very time consuming waiting for someone to speak with.

I was charged for a service that I did not request. I was offered an upgrade for my security services. I was not informed that there would be a device charge. About a month ago I was promised that the charge would be removed. As of 3-14-22 the charge is still on my account.

I had a conversion from an old ATT Digital Life account to a new Brinks account and it went very smoothly. Installer was professional and knowledgeable about various equipment, and extremely thorough in his efforts to transfer existing and install new devices. The new set up is working perfectly, and the online app allows me to manage the home while away.

We’ve been customers for 4 years and have never had an issue. Service has always been great and the pricing is very fair for home security. We feel safe when we are home and away. The mobile app is great feature too!

Wait time too long to speak to customer service. There should be a call back request when the wait time exceeds 10 minute. The text advice has limited questions on it. You can’t reply a message only yes or no

My alarm system keep reporting family room window were tampered. It’s been fixed. I report to your agent and she wants me to provide with passcode that I don’t have. This is the 1st time to speak to an agent. The agent I spoke was not helpful. She needs I prefer to speak to American agent.

Talked w/ Chris after our 5g appt last week. Alarm started going off immediately upon opening the door before we could get the pad to disarm. Supposedly we have mislabeling on some of doors & windows. Y’all are supposed to be calling for an appointment to come out & get all this straightened out but so far have heard nothing from you.

Everytime a door or window opens an alert announces, emails & texts me. I need to change my notifications. The installation tech was great he offered to help, but silly me declined. The price is great & my family feels safe!

It was time to update a 5 year old system with a new cell card. Service tech came slightly early and was done on time. He helped us download the updated phone app, which works much better than the old one, and replaced a door sensor that was not working. All good.

Knowledgeable, fast, neat, and courteous. Marvin was great at communicating both about when he would be arriving and about the things that I needed to understand about the new system. He was also able to facilitate the merging of our accounts (main house, barn/apt) into one control (our devices) unit.

Tech was great just a lot of details left out of the transition plan. (I.e. equipment under Digital Life will not be covered under the maintenance plan, I haven’t received my updated signs, and replacement window sensors not supplied yet). New app is a bit different from previous plan but Brinks explained everything.

My previous account with AT&T Digital Life was in my wife’s name. My wife passed away in June, 2021 and when I switched to Brinks I attempted to have the account put in my name. After several attempts to do so with no success. I posted a negative review during a previous survey. It was only after that that Brinks put the account in my name.

I am pleased with all that had to be done, what I called for was taken care of in a very timely manner and was handled really well. I was assured that the things I called in to be done would be taken care of asap.

I was on a work call so I had just a little time to talk with the tech. He did a great job at providing the information I needed. He walked me thru the new master keypad and the doorbell and shared where I could get additional information.

Top of the line in security! We were one of the first Georgia customers with you. We are happy with our monthly rate and for your professionalism. Thank you for being the Security Company I have been satisfied with for many years.

I have had the service for just a month, after moving over from DigitalLife. The conversion was relatively easy and problem free. I had several questions which required interaction with customer service. As is the case these days with all CS interaction it required lengthy wait times and some language issues. That said my questions were answered and I have been problem free…so far.

Videos were being recorded when the alarms was disarmed or Alarm Stay in error. The rule was set up correctly. Someone (a gentleman) with an accent that made it difficult to understand him was able to correct the issue so that not as many videos are being recorded.

Got a free doorbell camera as an upgrade to my system. It works great and I really like it. It was part of a promotion that gave me a fixed rate for the next 2 years, another plus. But, having to pay to have it installed wasn’t what I expected. Definitely a minus to what has always been excellent service

I set the alarm at 8:30 pm. It disarms about 9:55.. I have it set to arm at 10 pm every night. So what is the problem? I don't know what to do. I don't want to keep calling because it takes so long for someone to answer.

My major issue so far is sensors going offline intermittently. I've changed all batteries and it still happens. Very annoying. Not sure why. Your panel or my wifi? Can your tech support help? Or do I need the technician back.

My installer did a great job of making this transition from another company very easy. The cameras do a better job of catching activity AND can tell the difference between people and an animal. The app on my phone works well and it’s nice to be able to double check that all doors and windows are locked and the alarm is set from anywhere.

The tech that helped me was very helpful and he also made sure I understood what he explained. I would like to give him special credit for the service that he provided. He was very polite and has great customer service skills.

I called and was given the appointment date for March 21, so I am still waiting for new equipment to be installed. In the meantime I called to see if we could get an earlier appointment, was told that someone would call in 24-48 hrs to let me know if a ticket was created, haven't heard from anyone.

We just reactivated our security system in our new home, so it was a more lengthy process. The techs were very patient and thorough. Though we did call back rather than have the tech support wait for us, the second tech was also very patient and thorough. Thank you!

I was scheduled for installation of alarm, former AT&T customer, in Jan but was called and asked to reschedule in February. On the February installation date no one called or showed up. I was on the phone holding nearly an hour before opting to text, finally after a few hours received a text saying I would have to reschedule again. I finally got alarm installed March 10. I understand the problems businesses are having, but feel this was very bad customer service.

Extremely great customer service. Anytime that we’ve called or any problem they have been able to solve it extremely fast. I couldn’t be happier with your service from Brinks. It’s nice to know that when we call we are going to be able to get an answer right away.

Tyler was friendly and knowledgeable, prompt and courteous. He answered questions and showed us how the equipment worked. It was easy it was already a reschedule and he made sure we had what we needed in place so he could still do the install in the rain. He asked about the covered porch.

The technicians are unreliable 2 no shows after waiting for hours and the product they provide is substandard for an alarm company. They charge the customer to replace their faulty equipment that they put in place. I would never suggest anyone to get Brinks. You have to call them to get assistance and the hold time is insane all due to their system not being user-friendly when accessing it via the web or the app.

Robert was very knowledgeable and helpful. He patiently assisted me with an appointment change as well as giving me good information in regards to how my new Brinks system operates. He also, told me what to expect if I had change the modem.

Everything went fine, however, a couple of devices now say low battery after the installer left. Also we did not receive the new stickers or yard signs as it listed in the equipment inventory we just received yesterday. A little more demonstration on the wall pad and app would have been appreciated.

Eric is the most competent tech to resolve the issues as many techs I have spoken to prior to were grossly incompetent, don’t even have basic troubleshooting skills. Fire all of them or provide good training. Every tech should be able to troubleshoot and advise the clients. Promote Eric to a manager.

I had to schedule my upgrade 3 times before it was accomplished. Once the technician arrived, the installation was fast, efficient and well done. The tech did an excellent job explaining the system. The system was easy to understand and use. Thank you for the upgrade.

It has been the worst customer service experience ever for me. As a new customer, I am very dissatisfied with Method of reaching customer service. Every time I call there is a 10 to 30-minute wait. I tried texting the other day but that is not the way I want my customer service. I am very seriously considering canceling my service.

We never signed up for Brinks. Our previous home security system was taken over by Brinks. We did not have a contract, but were ‘month to month’. We tried to cancel when we had an alarm that would not turn off and their technical support was terrible. Said that they were going to lock us in to a 3 year contract to come see what the problem was with the system. So we asked to cancel and that is when it got really interesting. The ‘technical support’ who could sign us up, said the only way to cancel was to call M-F. So we called customer service and got a person in 20 minutes…not too bad, but as soon as we mentioned canceling he transferred us to an estimated 4 hour wait. Tried their text service and they said they were ‘happy to help’ and offered a big discount to sign up for a 3 year contract. We said to cancel and they said that they can’t cancel and that the only way to cancel is to call and cancel.

I had agreed to a set rate for 48 months and then Brinks adds recovery fees that can keep going up. The real rate paid therefore can keep increasing. This is a scam of sorts - advertise one rate and then change it on the customer within the locked in period.

This company may answer your call if you want to open an account; however if in time for service cancellation, you can call and wait for hours and days and no one answer your call. I think they intentional not answering service cancellation calls! Buyer be aware!

Brinks Customer Service and Technical Support is the worst service I have experienced. I was forced to upgrade my panel from 3G to 4G by brinks after the upgrade all the communications are lost and I am not getting alerts. I was on calls for 7 hours and none of their support knew what needs to be done. It was at 9:00 PM one of the agents told me that new panel has a chip that needs to be enabled and he was trying to reach out to the team who enables it but they are not receiving the call... This is even pathetic that they don't have a proper channel of communication for internal service.

I had Digital Life home security prior to Brinks. However, Digital Life decided they didn’t want to update everything after 3G was phased out in 2022. I am less than impressed with Brinks. First off, my major point of contention is that my device goes offline all of the time. How in the world can it protect my home if it’s offline?!? Also, the system runs on wifi so it bogs down the wifi and could be easily turned off in my opinion, which isn’t very safe. Secondly, they tack on silly fees, which of course they did not discuss with me prior to signing my contract (cost recovery fee, paper statement fee, and tax). Yes, there is a clause in the contract about possible fees, but I thought it would be referring to technician or equipment fees…not made up fees and a fee to send me my bill each month.

I liked my daughter’s Brinks system and decided to switch from ADT. Thankfully I didn’t cancel my existing service. It’s been a month, I have over $3K of Brinks equipment still in unopened boxes and have been canceled for install three times. The first time I was told my date given was not available so it was postponed over a week. The website that morning told me the tech would be there between 9-11. No show. After much frustrating time trying both phone and text numbers I found that tech had canceled five days earlier due to personal issues. I was not notified and only got rescheduled because I called. I specifically told them not to use the same person as he let me know he physically couldn’t do cameras.

The alarm never was more than 35db measured on a sound measuring device. Reported to Brinks. Never offered to fix or exchange bad equipment. Canceled service after selling house but they kept billing. Had to pay $150 to avoid bad credit hit.

Brinks Home Security will not cancel service without speaking with a Brinks Agent. After multiple calls and being placed on hold for over an hour at a time with no contact from an agent, Brinks would not cancel my service. I requested cancellation through online chat, text messaging, scheduled a call back (without a return call) and written requests to cancel service without success. Brinks enrolled me in auto-pay with no way to cancel the auto-pay service through the online account. Beware before committing to this service. On hold as I write this for one hour and going.

I have been trying to reach someone to help me. Every time I call I her put on hold. No one seems to care about my problem. I am being charged for service I no longer have. Please get in touch with me. You have my Email. My name Gary **. Call me at **.

We moved our security platform to Brinks when ATT withdrew support for ATT Digital Life. Installation changeover went smoothly, the tech was super knowledgeable and made several good suggestions to improve our coverage. My only complaint is that I have to watch a dozen+ videos to understand how the security works. I would prefer a manual so I can mark pages and scribble notes. I also didn’t understand that the Brinks login for the system isn’t where I find my bill, but customer service was terrific. Very helpful thru the entire transition. Kudos to Brinks for hiring good people!

I am on hold with Brinks for over 90 minutes and I am not able to connect to anyone to cancel my services. This is a fraud. They lure you with a low rate and then increases the monthly charges and doesn't let you cancel. They should have a way to cancel services online. Now, I am not sure how to cancel services.

My installation appointment was canceled 4 times without explanation. The first couple of times, I waited at home the whole day and they didn't show up (neither did they call me). When I contacted them, they keep saying a technician will contact me. Not True! The next two appointment is canceled and they kept pushing my appointment months later. So, after 4 cancellation and 6 months later, they still have not install my set up yet. I also requested a supervisor call back at least 5 times and no one care to call me back. Worst customer service ever. Stay away at all cost, even if it is free! I have no idea how they stay in business!

If you value things like customer service, honest dealings, and good value, Brinks is not the company for you. The security company I had been using was purchased by Brinks and my service was transferred to Brinks. Brinks honored the terms of my previous agreement, charging me the same amount while waiving the several dollar add-on charge that Brinks charges to all of their customers. For about a year and a half, my bill did not change. Then it went up by a few dollars (I later looked into it and it was the no-longer-waived extra charge that Brinks adds to all bills). I was fine paying a few dollars more, but then at the beginning of the year Brinks started raising my bill more significantly.

Brinks Home Security will not cancel service without speaking with a Brinks Agent. After multiple calls and being placed on hold for over an hour at a time with no contact from an agent, Brinks would not cancel my service. I requested cancellation through online chat, text messaging, scheduled a call back (without a return call) and written requests to cancel service without success. Brinks enrolled me in auto-pay with no way to cancel the auto-pay service through the online account. Beware before committing to this service.

We started out using OcuSafe back in 2010. They were great. Then LiveWatch took over and they, too, were great. In 2015 Brinks came in on the picture. Since we started paying $19.95 per month originally, that price has been passed onto to each security system. Then in July 2021, our rates went up to 21.95 but when our bill came the price was 24.95. I called and talked to them and they said there was a $3 recovery fee. So we started paying 24.95.

I switched over to Brinks 6 months ago as my current alarm company ATT was selling that portion of their business. They set up a contract with Brinks to get their customers. I didn't think anything of it as I thought they would be a good service. However, one my front door sensor stopped working and I needed to speak with customer service. The first couple of technicians were horrible. When they couldn't fix it I asked to get a technician which they told me was not possible due to COVID so they would send me a replacement. I was very uncomfortable as this meant that my front door could be opened without my alarm going off, however I understood and said fine.

Apparently Brinks bought out Protect America. Who knew? I find it interesting that I did not have any say or sign anything for my account to be transferred. What's more alarming is that I had automatic payments set up. When they stopped charging my card, no one let me know for over 6 months. So, they sent me to collections with no phone calls, no emails and no letters. The only reason I found out is that I stopped by the house (that I haven't lived at for almost 2 years) and found 1 letter dated for January 2022. I waited on the phone for over 90 minutes to pay the bill and close the account. Brinks said they contacted me multiple times to get the bill paid, but I have never missed a payment, voicemail or email for accounts in my 32 years on this planet. I'm type A - that's not in my genes.

Our family is still trying to get a fully operational system. We are a transferee from AT&T digital life. Our original appointment was scheduled for December of last year. The technician never showed. So we went through the on-hold process (really something no human being should be subjected to) and scheduled an appointment in January. The technician came, however, per our other review, did not complete the installation so we have many sensors not functioning properly. Then, in February, a technician returned. He had 2 sensors, but they turned out to be for a complete different system. So, that was largely a waste of time. Now I am on hold trying to scheduled yet another appointment in the hopes of getting the necessary sensors installed. I really dislike Brinks as a company and would discourage anyone from using them.

I am a former AT&T Digital Life customer who loved my service with AT&T. They recommended Brinks due to them no longer offering a security service so I scheduled my installation for December 23, 2021. Brinks worked fine for the first 30 days (of course) then all sorts of stuff started happening. The technician didn’t change all the window sensors so they go off every week. Then my garage sensors started going off at weird times of the morning, 1am and 3am to be exact! No one is trying to break into the house but the sensors just go off! They also have gone off twice when we were at church and again no one is trying to break into my house!!

Called about lost door sensor. Was told one would be shipped out in 3-5 days. It has been longer than that and still no replacement sensor or has arrived. It is uncomfortable not having a sensor on my front door to arm my system properly.

My tech Jesse was awesome. He also was the tech who installed my AT&T Digital Life system almost five years ago. He was able to get my order corrected and fixed. I’m happy with my new service. Everything is working well.

Brinks msg saying my back door offline. Being a new customer - coming from AT&T DigitalLife, I was confused by this msg. I called for assistance but sent a message instead. Was not able to get help. Called to talk to a live person, who was no help whatsoever. So far I do like the Brinks system, but it’s SO HARD TO GET help - verbally or text.

Your tech that was sent to the home was outstanding. But your phone screeners are the worst. I need to look at bringing back ADT to the home. It took 3 calls to have them dispatch a tech even after I said to all call screeners I want to pay to have it looked at. I still go so ** response like take the detector and tap it with a hammer and remove the smoke detector and reset it.

My system was was up and running…. less than 10 DAYS. It’s been almost a month and it’s still not up. It can be very difficult to get someone on the phone. Communication or lack thereof is an issue. I am hopeful that my opinion will change. If it doesn’t there are plenty of other companies to go with. I’m wondering why I need to pay 53$ when I still don’t have a operating system. Go figure.

Brinks technician installed new outdoor camera after we had discussed the most optimum location for it. He field tested it, made sure image was available on computer and phone app. He also answered my question regarding a false broken window alarm. He answered all my questions. He was efficient, knowledgeable and friendly.

Tim did a great job. He was efficient and explained everything. So far everything is going well. The cameras are clear. Haven't heard the alarm yet and hopefully won't. The website is easy to use & I like the portal because I pay all of my bills online.

Agent checked all sensors and verified instant alarm. Also verified motion sensor was working. Agent was courteous and listened to my concerns. She checked all battery levels of sensors. Thanked me as a new customer for Brinks. Hope I work with her again.

I have tried for several weeks now for your company to fix this problem! And nothing but ** and lies! Release us from the contract and we will go find a Good company. ** this is my cell. I am done with your company. We pay and get nothing!

I had AT&T alarm system for years. It was taking over all my electric outlets and the keyboard was either not accepting the code or the system would alarm. This new system allows me to use my phone to activate the system which for a handicapped person is a wonderful addition. The repair person was quick, professional, and delightful to work with in my home. I highly recommend this and I’m very happy now.