Brinks Home Security™ Reviews

I was recently "stuck" in a "verbal contract" with Brinks as they were bought out by Skywatch. I have cancelled this "verbal contract" that I most certainly don't recall being in for a number of reasons. I have yet to have any sensors (doors, windows, flood), cameras, or motion detectors work properly with this company for the last 12 months. I have had to bypass every one of them very often. I was promised new sensors over and over again. Every time I would call Brinks I got the run around and every single representative/supervisor/manager has something different to say. Well maybe this time I will be successful with them leaving me alone, not stealing my money and not harassing me going forward.

Brinks rarely answers the phone, no emails either. Brinks will not send copy of current contract. Brinks agents have zero knowledge of anything. Brinks threatens to send your account to collections even though you are paid 1 year in advance. Brinks charges fees that are not in the original contract & gives no explanation for fees. I have been waiting on the phone today for over 1 hour 45 minutes. Last week I waited more than 2 hours.

The technician arrived early and was excellent at communicating his arrival time. Once he arrived, he was very helpful and thorough. He double checked everything before leaving and asked multiple times if I had any questions before he left. I would highly recommend!

Updated on 09/02/2021: I cannot wait for this contract to be done. I'm in my 4th scheduled appointment that no one showed up for. No REAL supervisors will ever actually call you back. They schedule appointments and say a tech will call to finalize the appointment and they never call. This company sucks at a level that makes sucky companies say, "At least we aren't Brinks!"

Your agent was on time, knowledgeable, and completely thorough. I depend on my electronics to work and am grateful when the representatives come and do their job and I don't have to worry about anything.

When I purchased Brinks Security on March 2, 2021 I was told me and my sister who referred me would each get 3 months free starting in April. I continued to be charged each month and I’ve had to call back. Ok.

Samantha was very helpful over the phone and was able resolve my issue. She was very knowledgeable with the system. The fact that she was able resolve the issue as I was away from the house was very convenient. Thank you for making the support very easy.

Was told the external siren would work. That wasn't the truth. It had to be disconnected. Now you want more money for a z wave siren. I am a widow, elderly and alone. This was important to me. Out of cash. Who cares?

Both the phone agent and the technician were friendly, helpful, and professional. The phone agent was not very familiar with the sensors and I did feel we wasted quite a bit of time, but she was so nice that I didn’t mind too much.

The technician arrived on time and identified himself. He worked quickly and efficiently. Very courteous. Answered my questions and explained how to use the emergency button on the lanyard. This is important to me for my safety. A good representative for Brinks. Very pleased with the security Brinks provides.

The Technicians arrive on time and did a thorough work. They explain what they found was Wrong and fix it in a timely manner. I consider they were Customer friendly. Responding and solving to customer issues promptly is what satisfaction is all about.

Pricing for upgrading system. Researched several other companies and multiple bids. Info on installation, new 3 year contract. Spoke with three representatives and all were very good. Have had Brinks for many years and very happy with their service, Thank You.

Ki ki ( was so sweet and down to earth). Talked me out of discontinuing my. Brinks account. Connected me with a outstanding deal for the Smart Panel. Assured me that I was the most valued customer because I have been with Brinks over 10 years. I feel so special! Chris, the technician (OMG) was so polite, patient and professional, he did an excellent job! I am so satisfied with my new alarm system.

I am truly satisfied and last person I spoke with was excellent. She went beyond her job to assist me. She was very kind and friendly. She also had patience and help me step by step. If all customer service providers and employees were this professional, they would truly deserve a $15.00 hourly wage or higher wages.

I would recommend Brinks Home Security as being cooperative when situations arise particular if unknown to customer at the time. They will notify and help resolve. Good company & I am satisfied with service. I do have a preference for notifying me: please email rather than text. Thank you.

We recently had to have our home security system upgraded. The technician arrived within the time frame we expected. He was respectful, courteous, and professional. He explained exactly what he was doing, why he was doing it and how long it was expected to take.

Got connected quickly within ten minutes. When Toia got on the line she was professional and really had the knowledge of the system. We were up and running with no problem. She was excellent. Our system could’ve been back working a lot sooner if everyone had her knowledge.

The rep was friendly accurate with cause of the problem with the system. He quickly found the problem and corrected the problem. I would highly recommend the gentleman to anyone with a Brinks system. He finished repairing the problem in less than an hour.

The people who work here are always nice and professional. We’ve accidentally set ours off on numerous occasions and they still stay friendly. Also on one occasion they called and we just left house, and they said there was actually on door 2, asked if we wanted police, I said now I be there in 2-3 minutes. Upon arriving home I found where someone had tried to break in. Not sure if they left when they heard alarm or heard me flying into my driveway, either way it saved my house from being broken into.

Guy who came was very nice. Although it was hard to understand each other. I had ADT. He called brinks. He was on speaker. I answered some questions and the girl told him get off of speaker. After talking with her he changed the board in panel. He was finished.

Tech knew what I wanted. Customer service help get the right equipment that I wanted and it was installed in a professional way. Quick and on time and explain the difference in the cameras that was installed and what was the different between the inside and outside cameras.

Such a friendly and helpful guys. He went above & beyond to show me everything. He was able to test & set up my entire system within a short amount of time and explained everything he was doing. We have never had an alarm system, so it was great to have someone so knowledgeable.

We moved into a new home and wanted an upgrade to our security system. Brinks made it easy to have our system installed soon after we moved in. Our monitoring rate was fair; however, really disappointed in having to pay an excessive installation fee. The system works great and we feel safe and secure.

I had trouble replacing a few sensors, Brinks was able to send me a professional technician that provided great customer service by replacing all sensors even took the time to explain everything related to the maintenance of my main panel.

I been with them a while and they have no promotion for me. I’ll like to stay with them if they can help me with better deals and prices. I enjoy being with them and don’t want to leave but they are not helping me for better my security.

I was actually with Protect America Home Security of which I really liked and the prices were great for the service. They were bought out by Brinks Home Security and immediately they were trying to increase my monthly bill. It was not happening here!!! I let them know I was under Protect America's contract and not theirs so that got them off that for a moment. After a few months I received an invoice which was $3 dollars more than what I normally pay and called them again.... Wait let's go back. Before the $3 increase my alarm had gone off and they never called to see if I were ok. Another time my dog set off my motion detector and again nothing from Brinks.... Now back to the increase, I called them to let them know I was not paying it and to cancel my service because they were not doing what they were suppose to when the alarm went off. They told me it would be 30 days and I was fine with that paying my usual amount.

I have been trying to cancel my account for ONE hour. I've already talked to 2 persons and I'm waiting again on the phone. It looks like they are instructed to ask you questions and keep you waiting so you just give up.

In August of 2020 I called to cancel my service, the person I spoke to said he could lower my payments and I agreed. In March of 2021 I called to cancel again because I was not using the service and it was a waste of my money. I was informed I had a "Verbal Agreement" that I was committed to 50 MONTHS of service. I never agreed to this contract and they said they had a recording but when I asked to hear it on 8 April 2021 they said they could not access it but that they had this "Verbal Agreement" paperwork, that was of course NOT signed by me. I

Needed to vent after being on hold for over an hour with 5 different agents. They also make it impossible to voice your dissatisfaction! Very Frustrating! Couldn't sign into my account, apparently when they bought out Protect America they deleted existing account access to online support.

I moved into a newly purchased home on July 01, 2020. Since the previous owners had a Brinks security system, I decided to call Brinks on July 16 and unfortunately made the terrible mistake of signing up with them. To date, they have not installed all the add ons, nor have they shown up to show us how to use the system, but they called to inform that billing will start. The New Account Manager made a lot of promises on July 16 and the tech was scheduled to come and set up on July 30. On July 30 they called one hour prior to the appointment and cancelled, rescheduled for September 07. I asked for an emergency rescheduling - NOTHING! I would like to cancel. At least I want to warn all potential customers - DO NOT BECOME A BRINKS CUSTOMER - they are scammers.

Brinks charged my $3 more per month extra regardless of my 3-year contract agreement with them. When I called customer service I was told this is for extra fees. I told the lady my contract rate includes all fees and it's a fixed rate for 3 years. She wouldn't understand. I requested to speak to a manager and she responded. "I will try but my manager is not here?" I wanted Brinks to live up to their contract or I need my contract cancelled if they don't want to honor their agreement.

Their system is horrible, it breaks every other month. They make appointments, they confirm it that morning & they they don't show up. I took off work again for nothing. I see lots of bad reviews, I see I am not the only one.

I have had a service appointment since April 29, 2021, they have canceled the appointment because the replacement sensor was on backorder twice. Then they have canceled the next three appointments while waiting on the technician to show after waiting 3-4 hours of the designated time frame. This is now July 26th and enough is enough. I stay on hold for 30-40 min with no resolve. The technical department was unable to reinstall a light sensor in the automated system, I was able to figure out the menu and do it myself. The loyalty department does not exist, and the direct number to my rep just rings off the wall. They can't find a supervisor or anyone of authority to talk to. So this company is definitely not service-oriented. I understand Covid but quit blaming Covid for your lack of knowledge, employees, service and technical expertise.

Called Brinks to cancel our account as our contract has ended. They refused to accept our call and have hung up on us multiple times to avoid accepting our cancellation. We have recorded all phone calls with Brinks and have forwarded them on to our legal counsel. In addition to this we have had to file fraud reports and our credit agency to avoid any further payments. Avoid this company like the plague.

Received a call from Brinks home security advising they needed to update the 3G to a 4G. The man said it was totally free, Even though he said it was free I asked again, if there would be any charges, my contract ends in November and I did not plan to renew it. The gentleman assured me there were no other charges. He even advised that if there were any problems they would take care of them, free of charge. He read me their clause, it did not refer to any charges or extension of the contract and they would also lower my payment by $5.00. I also received a letter stating this service was FREE.

I am a business owner and needed to obtain my alarm activity report for June 9 2021. I made several calls, each time I was told they would send the report within 48 hrs. They will not let you speak to a supervisor, and I am seriously considering ADT as an alternative.

I received a call from Daniela yesterday and she was extremely helpful in resolving my concern. Thank you for reaching out to me and listening to my problem and taking the appropriate action to turn this negative situation into a positive for me.

I have not been able to cancel the Brinks Home Security which took over my Protect America security via phone calls or texting, two only way to cancel they provide. Neither has been working. I have been a customer for more than 3 years and my contract is over and should be able to cancel the service anytime. Not only Brinks raised the service fee without notice, it has been impossible to be connected to the customer service consultant to cancel the service. For every 30 min or longer hold, I get to talk to a consultant who after asking all my information so they just transfer to the next and another long hold. it offered texting but it does not work, kept on asking same question if I am a current customer. While put on hold, I had to listen their advertisement. I will NEVER have this company again.

Awful company, they don’t show to their appointments for services without explanation. No call or anything. Even when they provide a time frame to provide services they say you have to be available the entire day. The manager is rude and disrespectful. Been paying for services not provided for 3 months and counting. Still waiting for a call back to reschedule unsuccessfully. If you try to cancel they threaten you with charging your card with over $1,000. I will never ever will use this company again. As soon as I can will stop businesses with them. Please don’t go through what I’m going through and try a different company. Very disappointed

After service cancellation, system repeatedly false alarms. A sensor that has never malfunctioned before began reporting a "tamper," which triggers the siren. The sensor has not been moved and the panel's firmware is up-to-date.

I wanted to come talk to Brinks about the camera in the house. I was having a problem and it keeps happening. I also wanted to add another camera. But when their rep told me it was going to rob me $300 to $400 per camera, I said I was not going to pay that unless they got a promotion like they had when they came out before and I got the camera. Other than that, the quality of the equipment could be a little better but I'm dealing with it. I find it complicated and I thought that the rep, Dave, was going to be doing an upgrade and come through, but there is no upgrade. I see all the other promotion that everybody is offering but no one came to me with an update sent out saying there's going to be a promotion. If they did an upgrade, I'll feel most secure. That way, if I'm not home, I can see what's going outside my property because I have a lot of stuff being dropped off. But when I call them, I don't have a problem with the service I get.

Brinks Home Security System only works for a few months. If you finally reach a live person they advise you that there is only a 30 day guarantee on any work they, or their contracted company, perform. Further, they offer a relocation service when you move. The problem with relocation services is that they add a year to your contract. We now have alarm contacts that do not work (Brinks will replace for cost of contact plus service fee) and alarms that sound when system is disarmed. After waiting over 2 hours on their automated phone system, we found that we cannot cancel our contract. So, we must continue to pay the monthly contract fee even though we have had to disarm the system completely. Bad system, Bad PR.

My video doorbell has been broken for 6 months. First tech didn’t have the right part so they ordered it. Found out the part wasn’t ordered when I checked on the delay. 2nd tech was a no-show. Customer service had me on the line for an hour only to schedule another tech at a cost of $115. I asked for the Supervisor so they could waive the fee and possibly replace the system. Rep said no Supervisor was available. I hate that we got started with this service. Next time they’re in your neighborhood, RUN!!

We are moving, so we called to cancel our account. When we did so, we were told that we just renewed during a phone call. The phone call they claim we renewed at was a phone call when we were trying to shut off the alarm because of a smoke detector. Our alarm was going off and the police and fire departments were here. Apparently the rep said something like "do you extend your contract?" in addition to asking "do you want to turn off the alarm?" We CLEARLY were calling about an ongoing issue, and they tried to extend the contract at that time! We've asked for a review of this call, but they constantly say they will review the call but haven't done so for weeks. STAY AWAY FROM THIS COMPANY!

I signed up for Brinks Monitoring indirectly through Nest. With this approach, I provided all of the hardware. Brinks provided no hardware, so the fees were strictly monthly service fees. It's a 36 month contract that notes you can cancel with at least 30 days notice. Contract doesn't list cancellation terms, but refers to Brinks current cancellation policy (again, not part of the contract). Normal service contracts, like a cellular or internet service providers typically have cancellation policy where you settle on any outstanding hardware fees/returns and charge you final month of service (at most). This is not the case with Brinks - you are responsible for the entire 36 months of service, regardless of when you cancel. So they expect you to pay for services they will never provide. Horrible customer relations - especially when someone if forced to relocate and can no longer utilize their services!

Brinks is a good company. They're easy to deal with and I like them. Anytime I've ever had to call them, they've been helpful. I've never had any problems not getting anything that I've ever called about resolved. A guy came in and put the new security system. It worked for a little bit, but then I started having trouble with the sensor on the back door. They kind of walked me through it once to try to get it fixed but still had a little bit of issues. Then this last person that I dealt with got it fixed. I haven't had any problems with it besides a little bit of normal, probably, complications that you have every now and then. The camera doorbell is really nice to have ‘cause I have an adult with special needs that lives with me. Being able to monitor him a little bit when he's outside on the porch is nice.

It took Brinks 2 months to realize I disconnected my system. Your contract continues month to month even if you don't renew it. Calling to cancel is about an hour on hold and then a pushy salesman trying to sign you back up. Once you say, "No, I'm canceling," you'll receive an email in a week for DocuSign to cancel which takes 30 days to process therefore you owe them for another monthly payment. By signing the document to cancel you are also agreeing that Brinks can still contact you via phone/mail/etc to push more sales. See below...

I had a window guy come and replace the glass in one of my windows because the sill was broken. I forgot to tell him that that was the one window in the house that had the alarm system right on it. There was a lot of pounding. And that night, that window would no longer work. And I knew it was the pounding. I called Brinks a total of four times to try to get help. And the first time, the woman said, “Well, you probably just need a new battery.” And she told me which battery to get. But I couldn't get the thing apart. So, I took it to Home Depot and it took two men there to get it apart. And it needed an entirely different battery than she said. She said it was one of those that looks like a quarter, flat and round. No, it looks like an AA battery. It's a lithium battery is what it needed. We put the battery in and I brought it back, but it still didn't work.

I had an update to my system a couple of months ago. Something about 3G to 5G. And in the process, I had a new touchpad installed. Still waiting on my motion sensor. But I had a couple updates since I've been over here. Customer service is great. They seem to try to answer any question that I have or try to fix any issues if I report anything. I like the new touchpad a lot better than the last one that I had. It's simple. I love the part when you actually lock or arm it to leave. I like that part better on this newer touchpad. Running out quickly, just arm it and keep moving. The price went down a buck or two. That dollar can add up for a time, so you save a couple bucks.

Our recent call to Brinks was answered and we got a representative out here. He did what he needed to do and was very efficient, very nice, and polite. I couldn't ask for anything better in Lubbock, Texas.

I added one camera, then I added a keypad in my bedroom. Brinks came out pretty fast and they also replaced a keypad downstairs, because my ex-husband punched it, and they were supposed to send the bill directly to him for that one. Other than that, the system has been working and I feel safe. Their service has been great and when I view the cameras from my phone, the quality is perfect. The one in the front of the house lets me see what I need to. But the cameras are not recording. They're supposed to and I've tried to set it up on my end, but they're just not doing it.

During the transition over to Brinks, there was a better fuller explanation of how the elements of the system work, a hands-on demonstration of setting and canceling when the system is armed, and how to arm and take down the system. The two technicians that came to do the upgrade of the items in the house were both very professional. They donned their shoe covers immediately upon entering and conducted themselves very well. They went about their job and they were very good at explaining what they were doing and why they had to replace several parts inside the house.

Updated on 06/04/2021: This evening, I talked with a Brinks technician and he confirmed that in the last 12 months my 'Brinks touchpad' hasn't been connected to their server. I have always believed to be protected by Brinks but I wasn't and this horrified me. In other words, Brinks didn't check that my home was safe and I was convinced that I was protected by their service and paid around $50 regularly every month. At this point, I've asked Brinks to give me back what I paid in the last 12 months for the fault-service and I've asked to cancel immediately my contract with their company.

During the freeze, I had a busted pipe and the restoration people cut the wires from the security stuff so a guy from Brinks had to come and redo everything for me. He was really great. He showed up on time and went through everything. He explained everything to me and got everything working. Also, somebody tried to break into my house one day and I had set the alarm. They opened the window and it set off the alarms so my neighbors ran out and cops showed up. I feel more secure and better having the system.

The customer service was amazing. I called and said I wanted to add a camera and the ring doorbell and Larry, the rep who helped me, was absolutely amazing. I would tell others to contact Brinks and go with them.

Brinks came out and upgraded the system and it was wonderful. The tech did a good job and went through everything fine. The system is easy to set and disarm. The sensors seem to work so I have no complaints. When I call, I always get a response. I never had any problems getting in touch with anyone or anything, so it's been overall a good experience.

I had a young man come out to update the system. He put in a new chip in the box and reprogrammed it. Then, the one time that the system was having a problem, they took care of the problem right away.

We’ve had Brinks a long time but I don’t have a sign in my yard and I need it.

They do very good deals at Brinks and the customer service is great. The lady I spoke with was very friendly and she explained everything that I needed to know. Everything was perfect. I was told that Brinks was going to send a technician to do an upgrade on the internet or the signal of the internet panel. He checked and upgraded that panel, and checked all the alarm sensors. He did a great job. I got a good system and I don't have any trouble with it.

I have only talked to Brinks’ customer service a couple of times and it’s been good so far. The system is working excellently for us.

We don't feel we have a need for the security system here but my wife feels very secure with it, especially if I'm not here. I've recommended a few of my other neighbors to go with it and a lot of them have Brinks. We've been with them ever since we bought the house and it's been four years now. The only issue I have is we placed a few of the items in the house that we would have placed differently. We have the open concept here with the kitchen, the dining room and the living room, and the smoke detector is not in a very good place. When my wife is cooking, sometimes if it's smoky, the alarm goes off and it's because of where the detector is located. But they call right away when the alarm goes off.

It took from May 5th, 2021 to June 25, 2021 to get a refund of money taken out of my bank account for a month's payment after my contract had expired the previous month. It was like pulling teeth when dealing with people in the Cancelation Dept who were hardcore salespeople pressuring me to extend my contract. After coming to Consumer Affairs things started to get much better. I want to give a shoutout to a young lady in Brinks Customer Service who was very helpful in finally getting this resolved. Her name is Danila and her promises were golden. She was very pleasant to work with. Thank you Danila! Even though it took over 7 weeks to get this taken care of, I will give Brinks a big thank you for getting this settled with me.

Brinks came and updated the security system. We had a problem with a spring and the motion detectors but they fixed it immediately. The service with them has been very good.

It's been great with Brinks. The system is in a cabin that's behind the levee that I can't get to right away, so it’s good to have an alarm system for when I'm not there.

One of the wires broke in the window. And of course, it didn't work. I called Brinks and they said, “Oh, we'll send you this little sensor thing. Call us when you get it. We'll tell you how to work it. It'll be fine.” I said, “Great. That's terrific. You don't have to come out. That's okay. As long as it works.” However, I didn't get it. I called and, “Oh, well, we sent it.” They sent it out, but they forgot to put the address on it. And, “We'll send you another one.” I finally got one of them. I called the people. They told me what to do. It didn't work. And so, the guy that I spoke to, it was a gentleman, I think, from Texas, I guess. And I said, “Why don't you just send a technician out? I'd rather you do that. I'm not great on this stuff anyway.” And he said, “Well, we don't send technicians out.”

The reps were helpful and knowledgeable and the installation was convenient and easy. Also, the system does a fine job for what it is and what we've got going on.

Brinks' customer service and responsiveness have been phenomenal. I like the system. I have that app downloaded, but I don't have it set up yet on my phone. I just haven't had the time to sit down and do it. But then, I don't have any automated stuff either other than the keypad. I had a key fob a long time ago and it broke into several pieces. Yesterday, I got something saying, “Hey, your contract is coming due next month and we wanna offer you this rate. And we wanna know if you wanna stick with us.” I wanna stick with them. They are top-notch.

The rep who came out here was a very nice man. Also, the system does what it's supposed to do and I'm satisfied with everything that's included in it.

The system is a straightforward system. What I like is the ability to bypass zones. I also like that it's hardwired because all the systems today want you to go to non-wired or some type of hybrid. My entire system is hardwired. If I were going to upgrade or get a new system, it would have to be a hybrid system. The year before last I had a service issue that I needed taken care of and it was addressed. However, I wish that the customer service and technicians or whoever I was connected to, that the majority of them were in the United States as opposed to being in the Caribbean or somewhere else overseas. I couldn't understand some of the people and they couldn't understand me. That was a challenge. But once I got to the right person and then Brinks sent the tech out, everything was taken care of.

I’ve been happy with Brinks and I haven't had any issues.

Before Brinks, I was with about three other companies. I was on a fixed income. I was trying to find something in my price range and something that will work for myself and my husband with only being two of us here in the house. Brinks sounded very reasonable to me. They got very good customer service. Anytime I needed to call to check my equipment, it’s very good. Being my age, I forget to close the door behind me and detonate the alarm. That’s why I got the key fob. It works better for me. Overall, I love my experience. Brinks is very secure. I would tell others to get it.

They came out to do an upgrade to the system and their tech got it taken care of. Everything seems to work fine. The system is linked to my phone so I can do things remotely. There are some things that I would have liked included in the system but for the most part, it's fine and it works for what I need it.

I was with Monitronics, which was acquired by Brinks, and nothing has changed. I kept paying the same price. Also, I've had good luck with them and they've always been there in my time of need. If anybody I knew is concerned, I'd tell them to go for Brinks.

When Brinks was in the process of buying out Select Security, our back camera had gone out. Having someone come out was a long process because they were no longer handling it anymore at Brinks. But the guy came out and fixed everything. It’s been fine since. We’re happy with the security system.

During the switch to Brinks, they came out, put a sign in the thing, and did some minor adjustments. Everything's fine with the system.

He did a good job. I still need to get my cameras hooked up correctly. When I get back to Ohio I will call Brinks and have them help me with the installation. I have 2 cameras and a motion detector that need connected to the system.

Brinks Home Security has had my back since I first signed up with them. I have always questioned whether or not I needed home security till the day came that I actually needed it. My home was being robbed by four guys, my newborn baby and I were home at the time and hiding in my closet. I heard them coming inside as the police officers pulled in my :. They were caught red handed and if it wasn't for Brinks..it wouldn't have happened.

1. I was not aware of the charge. 2: Brinks contacted me about upgrading my internet for the system. Since you were coming out, I asked to have a ring bell put in. Even though you contacted me about coming to my home, I was still charged the fee. I have no problem paying this if I requested service. However I was led to believe that upgrading the internet was a necessity. I do not understand why I was being charged,. The rep I talked to on the phone had no answers and kept repeating the same thing.

The customer has gotten better since Brinks has taken over. They managed to reduce my bill, Thank-you. Brinks has also recently emailed me on a special update to my system. Hopefully there will be more specials that I can subscribe for.

Brinks's system has been very valuable for me since I live by myself. Customer service has been very good. When the technician came out to do the upgrade, Brinks had to replace some chip in the system because originally, the system was 3G and now it's expanded to 5G. The screen became very dirty that in certain light, the glare made me unable to clearly read what was behind it. So he had to come out and clean the screen. But that was the only thing and everybody was so wonderful and kind.

Easy to install system, at a reasonable price. Monitoring cost are reasonable. System is almost 3 years old and still works as new. Phone app works well with system and also remote arming and disarming, and also to view video from camera attached to the system.

Daniela S. contacted me, as promised, and took care of this issue. She made a wrong into a right and we are pleased to advise that Brinks WILL respond and address issues of importance to their customers. Thanks again to Daniela and thanks again to Brinks Home Security.

I live out in the country and for years, I didn't have a security system. I'd leave my back door unlocked. I'm a hunter and I have weapons in the house and some memorabilia when I was in the service, and I thought, "Man, I gotta just get an alarm system on that." So, I did. I've had this system a long time. It used to be Monitronics, but Brinks took over and bought them. I didn't want to interrupt the service for the security system.

The installer came in and did what he had to do and he left. The installation went well. The system doesn't work like it did before, though. I do need to call Brinks back because somebody needs to come back out here because I can't use one of my keypads. I have to set the system on and off through my phone. My phone works but my keypad is not working. Also, it’s about time to update the cameras. The technology behind the cameras is delayed.

I’m very happy with the latest service with Brinks. They did a great job. Marcos was the guy who came out, and he was very professional. He did everything correctly. I had no problem since then. Brinks is on top of things. If something happened, they call me right away, and I didn’t get that with the company that I had before. I will recommend my friends and neighbors to get Brinks instead of whatever else.

At this point, I'm new with Brinks, but I'm totally satisfied. I had a home security system maybe six years ago with Protect America. Protect America was acquired by Brinks a year ago. I was always happy with what I had from Protect America. So, I signed the thing with Brinks. They sent a nice gentleman out here. He was here on time. He put the new control panel in, upgraded it, asked us if we had any questions and showed us how to operate the thing.

Our Brinks system has been working fine. But, transferring service from the previous owner was a little confusing because no one understood that the system was already installed. And the previous owner had the same issue telling Brinks that he was going to leave it installed for me. Also, I got bills within two days of each other which was weird. Other than that, my system offers extra protection and I like the fire alarm.

I like everything that I have with the system. But my wall panel could be a lot more brighter in terms of being able to really see what's happening. When it starts to get dark, I don't really have that much of a lighting on the panel. So I'll turn it up, and it still looks kinda dim. Other than that, the system is great. If I have any issues or I don't know how to do something, I can call in and get help with that. I wasn't that savvy with how things work and Brinks was good. I like them.

We were having issues with our system initially. I called and the gentleman I talked to was quick to give me recommendations. Technicians came out and serviced everything. Our system is now back to working perfectly fine. We have the motion sensor and outside camera now. It’s been a good experience.

I've been with Brinks for several years now. They had some kind of Wi-fi upgrade on the system. I also had this problem with my cameras. It took a few weeks and Brinks came out and fixed it. It’s much better than it was before.

A new system has just been put in last Thursday. The tech who was out had a few problems trying to get it where I could use it on my phone, but he worked it out. Now I am having a problem with the newly installed outdoor camera. The camera is doing a live feed but it won't save any events that occur with the motion sensor. I was on the line with the tech person on Saturday for almost three hours and she wasn't able to solve the problem. We were in the middle of scheduling someone to come out but I had an emergency and had to get off the phone. Since the call was ended abruptly, we did not set an appointment. But I've had Brinks for five years and the customer service people that I've dealt with always have been professional and they try to mitigate whatever the problem is. If they couldn't do it, they would send a tech out to the house.

I've recently had the security system upgraded and it has been doing excellent. I have the app on my phone and it has been good. Then we got the alarm things on the doors and the windows.

In February of 2018 I purchased a home security system from Live Watch, ultimately they were purchased by Brinks Home. Both companies were a great value in-home monitoring. When friends and family asked me who I used to monitor my home, I was a great promoter of the company and products, because I was always treated right. I am disappointed that the experience has changed upon selling my home where I needed options that Brinks Home simply does not offer.

We're pretty used to the Brinks security system so it's easy for us to use. I rely on it, especially at night and when leaving. I do need yard signs though, one in the front and one in the back.

I upgraded the Brinks system that was already on the house a little bit. Their customer service was very good and their installers were very professional. I like the whole system.

I am writing this review to let the public know my experience with Brink’s Home Security. I am not a customer of Brinks, yet I received an email from my Credit Karma credit reporting service saying I was delinquent on a payment according to TransUnion Credit Bureau. I used to live with some friends over 4 years ago. I was a co-member of their security system with another company. Over a year ago this other company was bought out by Brinks. My friends made sure I was not on this new plan since I hadn’t lived with them for 4 years. Yet I got a bill for over $600?

The customer service from Brinks sucks. It’s hard to get somebody on the phone. When I'm on the computer, I'll put in certain things and it won't go through. Lately, I've been getting phone calls from Brinks and I answer and then nobody says anything. Other than that, the service is great and I'll tell my friends to go with Brinks. It's worth it to get the system.

The Brinks security system works every time and I don't have to worry about it. I'm pleased with it.

Brinks upgraded the system last week and it was perfectly fine. The young guy that came out was very nice. He's good. I was very pleased. Every time I've had a problem, they were right on cue. The only problem I had with the other system I had, they're now part of Brinks, it was supposed to be if I signed a five-year contract, it would not be increased. But they started to increase it. I said, "No. That's not what I was told." When you buy a company, you buy out their contracts too, so you need to adhere to their contracts. So, then they finally brought it down to where it was supposed to.

We relocated and the Brinks installer who came out did a great job. The system does what it needs to do and I'm really satisfied with its features.

The communication with Brinks has been great and their system has been good, so far.

Brinks has been great. I had it changed once and then someone came here and updated it a couple of weeks ago. It has been easy to communicate with them. But I did request new signage and they never delivered here. It has been over a month now. Other than that, the system is pretty simple. I just lock it up, leave out and come back. I have a very basic setup but I feel secure that I have a system.

While initially satisfied with the equipment and service I received from Brinks, I have become extremely dissatisfied after trying to move my service to a new address. I was directly lied to by the technical support representative regarding what equipment I needed. Additionally, I was told Brinks could assist me with the setup over the phone; however, when I called, I was told there was nothing they could do.

The price with Brinks was a little less than what I was paying before with the other company. I can monitor from my phone or any device, I can monitor those cameras and see what's going on from my phone or any device. I also like that I can control the system wherever I'm at.

I had a big remodel at the house and new windows put in, so I called Brinks and they sent somebody in. We put new contacts on the windows and that went really well. I screwed up my back end into my garage entry door and the guys came in and fixed that part. Also, I just had a camera installed the week before. Everything that has ever happened to me and in regards to my alarm, has always been acted upon and fixed right away. The system is working the way it's supposed to and I'm perfectly happy with the way it is.

Brinks' reps were very good, and everything was good. I'm more confident when I'm out of town, that I can look in on my property and see what's going on. I can see everything that's going on inside and outside my house.

I called Brinks for something else and when their tech came Friday last week, he brought something and upgraded my system. Brinks is very okay because whenever the alarm goes off, they call within seconds. I like that. There was only one time where I've experienced something I didn't really like. But technicians came and fixed it. It was good.

Brinks recently came out, did a service call and updated my stuff. The woman on the phone was very helpful. My new stuff is great and it's good to go. I'm one of those people when I click it on at night, it makes me rest easier, so I'm perfectly content with that. I would recommend Brinks.

My alarm system has not worked correctly, their Tech support is awful and if I wanted someone out, they are charging me a service fee. This is on a monitoring system that I pay monthly. I figured out how to disconnect myself and cannot wait until contract expires. DO NOT USE.

I just had somebody from Brinks come out and update our system and put in a new doorbell camera. He was good. The app is the best thing.

The Brinks system works fine for me. I like the cameras, being able to see the home, and disarm it and arm it not being at home. My doorbell camera was offline recently. The rep helped me make it through to get my camera back online. The rep was polite and very nice.

I have the system for almost five years. The technician came out to upgrade my system. He also helped me to unscrew a lock that I was not able to unscrew. The service is good, and the technician is excellent. But we had a bit of a hiccup in the beginning because I did not know that I have to upgrade my system. My service expires next year, but my system will not work in December. It didn't make any sense to me. Because if I paid for the contract for the whole five years, then they are supposed to give me all the service including the update because that is in the contract. I paid for everything. I never used anything. And then, if I have to pay for the upgrade also just because they upgrade the system, then that is not something that I know no consumers wanna hear.

The worst Customer service ever! I’m so frustrated, I moved from my house two months ago and I’ve been trying to cancel the account. This company is a joke, they put so many excuses to NOT cancel my account and I’ve continued to pay even though I moved because I’m afraid they ruin my credit. They say you can’t cancel by phone, there’s a specific time you can speak with a manager to cancel. They supposedly need to send you an email to cancel but I’ve never received one. Therefore the account is still active.

Great support from all personnel. Support was expedited and the scheduling staff was very helpful. Window and door sensors needed to be reattached to large window frames and new doors. The date of support is Wednesday - tomorrow. I have been impressed with the immediate and thorough assistance from the staff.

You guys are very easy to work with and I hope to continue to work you you all. Very professional and knowledgeable. I have had you guys for over 3 years and for now I am staying put. The system is easy to use. Most importantly we are happy.

Everything was great but now I'm experiencing three of my hall battery going off and wasn't doing that before. It's very annoying and I would like for them to come back and fit it. That was my experience and I want it back working right.

I was planning on leaving Brinks but their customer service did an excellent job. They got me a much better deal which kept me with them. A technician had to come and update my system from 3G to 5G. I told the lady on the phone that I was not going to be home before a certain time and asked her to put a note down to make my stop the last stop. The technician called me to let me know he was on his way, which was great. I worked with other people that don't do that. He also came at the time was at the time that I specified. That was appreciated. The technician was a really good guy. He took his time, stayed, and made sure all my stuff was working. He gave me some extra batteries and made sure I knew where everything was. Brinks works and I would tell others to get them.

Brinks did a fantastic job. They came out recently to jump my system up from 3G to 4G. And they also installed a smart lock for the front door. Everything's working the way I would like it to work.

Predatory practices against military and deceptive cancellation policies. **DO NOT SIGN A CONTRACT WITH BRINKS IF YOU ARE ACTIVE MILITARY, there is no "military clause"**. Originally signed contract with Monitronics 8/18 for monitoring and was told at the time of signing that if I was transferred before contact expiration due to PCS Orders, I would be able to cancel without penalty. I subsequently received involuntary PCS orders from South Carolina to Maine 07/19 and attempted to cancel but was told I could not cancel due to not selling the property at the time of transfer.

I was able to get a free upgrade on our Brinks security system. It was being outsourced to another company and they cancelled it three times but eventually, I got it. The technician went into the basement and did something at the main base down there. He also told me how to set up the little beep thing. It just beeps every time you open a door to let you know the door has been opened. The system is great. I had a neighbor that’s feeding my cat and she did something that set the alarm off and I was notified immediately. It was good to know that if there would be a break in the system, we'd be told.

Brinks sent me an email to upgrade to 5G. I set up the appointment and a guy came out on Monday. My alarm was so old and was considered obsolete so the guy replaced it for free. There are a couple of little differences now when I go to "arm away". I can just hit arm away, and I don't have to enter a code. With my system, I like the fact that I have the glass break option, motion sensors, and fire alarm because I have a dog. I have an old-fashioned smoke alarm but this calls the police or the fire department.

Our Service man Arrived on time. He Did the work requested in a timely manner. He made smart suggestions and was knowledgeable and helpful. He answered all my questions. I would not hesitate to recommend this business to my friends and neighbors.

The service technician called as required to inform of his arrival. Once he arrived, it was noticed he followed company Covid protocol (shoe coverings, mask and maintained social distance) in accordance with the company information previously forwarded. The technician displayed a professional demeanor during the service.

We are very pleased with the system and the attentiveness of headquarters. Our recent service was delightful because Sam is a winner! He was punctual, explained all well, and respectful of our property. He thoroughly tested the system and was truly committed to providing great service.

The Technician who worked on my system was polite and helpful. He was knowledgeable and explained things to my understanding. The system was not telling when one door was opening and he fixed it. I would recommend Brinks to anyone who asks about an alarm company.

He was very courteous and friendly. He answered all of our questions and took care of any issues that we had with the system. Yes, I would highly recommend him to my friends. Great job Trey **. God Bless you.

Requested and received information on plug in devices to control on-off lamps. I want to add two lights to our security system and be able to schedule them another words when they turn on and when they should go off. The person I spoke to understood my request and was polite and gave me the information I needed. Well done!

Keypad Continue technician installed upgrade. Technical support her. She was very patient and took her time to hear what the problem was. Then took decisive action to correct the problem. Everything is working as it should. I am pleased with the work.

I tried to get something new but Brinks offered me a very good price and I wanted to try it. They have better technology. The only thing I don't like is I don't know if I can set up my alarm from inside the house for when we go out. We have to do it all the time from the front. One time we set up the alarm from inside the house but as soon as we got out, the alarm started beeping. But everything is fine, the price is fair and the customer service is helpful.

The technician was exceptionally knowledgeable for the work. He took time to explain everything he did to me. Made sure I understood everything. He walked me through the process thoroughly. Helped me to understand what each icon meant and the purpose.

I had a great experience with my new camera being installed and signing another contract for 3 years. I have no complaints What does service or the product. I highly recommend. They delivered as promised and the customer service was very professional and fast service.

The representative was very helpful and researched my question. He took his time and got me to the right person. I appreciated his help. He did a great job. I would recommend Brinks Security. They are very helpful and efficient in their service.

I was more than pleased with the service Brinks provided during my time of need. Outstanding job! The technician was in time and did a great job. I would highly recommend Brinks security service to any and all of my family and friends.

Excellent, wonderful, professional, knowledgeable, timely, courteous & amazing customer service; patiently explained each procedure; followed Covid19 protocol & maintained a friendly smile. Brinks products are top of the line and their technology is tremendously up to date. I appreciate their fantastic service and would highly recommend them to neighbors and friends. Great job!

Tech was very nice and helpful. Answered my questions. And was very professional. Tech was very neat and clean in performing his job. He also made sure I understood how the system works, he was very patient and took time with me.

I've been with the company for over 3 years and when your alarm goes off they call you within seconds. Very fast response which makes you feel at ease. These days you want to know someone is looking out for you.

The tech was professional and knowledgeable. He did his job in quick time and answered my questions. There is no reason to have to write an essay about this. You are being unreasonable. Just accept my excellent rating and be done with it

Both very professional and knowledgeable workers. The Dispatcher was a kind and very understanding person, and the tech was on time and a great hard worker. They both know what customer service is all about, it's just too bad not every company doesn't have the same.

The tech was very helpful and provided information as he worked. He was kind enough to install the battery that I had for the hallway monitor also. I found his demeanor very pleasant. He recommended calling Brinks for another panel.

The gentleman, who was assigned to fix the problem, was awesome. After explaining to him that the problem started after the last person did an update on the primary keypad, he knew that he had not done the update on the secondary panel. He did the update and check that both were communicating. He then remounted the secondary keypad so it was more stable. I hope you are able to teach the rest of your staff to have the pride in their jobs as he has in his.

Woman tried very hard to help me. She was helpful after many tries. She did not give up. Thanks to her it’s working, after much stress. Hope it doesn’t happen again. This is all I can say. Your company should not charge such a ridiculous amount for a home visit.

I appreciated the fact that the young man that came to my house knew exactly what he had to do, was courteous, polite and well informed. I feel very safe with my security system, I have had several people say, "Well why don't you change and go to this one or that one," and I said, "No thank you. I will stay with what I have."

Charles, the Technician was knowledgeable and thorough and politely answered all my questions. It took quite a bit of time due to payment issues, but he was able to get everything set up properly. I appreciated his time and knowledge.

The gentleman that come out was very nice and Thorough, He check all connections plus my key fob and medical necklace, even rubbed on my animals that were interested in what he was doing. Visit was pleasant, I’d him for replacement signs. He didn’t have any on truck but give me stickers to put in window.

The young man done everything possible to solve the problem over the phone but it’s something a Technician will have to come to fix. He was very nice and helpful. I really appreciated the time and patience he took. I have been very pleased with the ones that work for Brinks and the care they take for us elderly folks. God bless you all.

The guys that came out were wonderful. The tech on the phone his English was horrible and honestly I should not had to call 10 different times and be on hold all those times to get a technician to come out

The tech was very good at making the system user friendly. Very polite and courteous. He explained the use of the panel and the phone app. I now feel very secure at home and when I am away. I would recommend Brinks Security to my friends.

I called yesterday and I timed it for 45 min the first and 2 about 55 trying to get someone to answer my question about my alarm said radio was not working. I don’t feel safe if my alarm system isn’t working. They took thing was yellow.

Yes. The upgrade that was very professional done. Only complaint is we find the electronic voice, very annoying and which we can change it to a more pleasing voice. The customer service is very good. Just wish the hold times were shorter.

I have appreciated the great service from Brinks. The technician was fast and efficient. He took care of updating everything in a timely manner. He showed me the new features of my system and how to use them. Customer service even followed up twice afterwards to make sure things were great. Thanks for the support.

Great experience... Was on time... Got to work immediately and was very knowledgeable...when I asked questions about what he was doing and the process... Also helped me to understand....what the outdoor cameras were capable of seeing... Again very great experience.... So far.. All good.. Outdoor cameras are working great and no problems to report at this time.

I was very pleased with the service I received, especially with the transfer of our account to my name with the customer service representative. I was also pleased with the technician who came to the house to upgrade my panel.

Quick and professional, highly recommend Brinks. I like the service and professional service! Please keep me informed of any other positive changes! Please provide free devices to monitor gas and fire please. If I pay for service I expect the system that monitor everything for me.

The tech was very knowledgeable and friendly. Good customer service the upgrade was flawless. Also checked to make sure everything worked before he left and made sure that we understood how everything worked. Would use them again if had to install a new system. Thank you.

I was very happy with the care the technician gave me. He was polite, knew what he was doing, and corrected errors the previous technician from another company had done. He did all of this with a smile as well as continuing to check and make sure everything was functioning correctly. I actually feel that the system is fully functional without errors for the first time, and I’ve had this system for five years or more. I wish I remembered the technicians name. He was excellent and a great representation of his company.

Brinks security customer service is an absolute joke. I have been a good paying customer for years, this past November I switched banking institutions and called Brinks to update payment info. I have never missed a payment before this garbage service experience. The Agent not to my knowledge took my payment information incorrectly. It has now been over 5 months of me calling numerous times, spending hours on the phone with incompetent agents during my work day, getting hung up on by numerous agents trying to rectify the situation.

I had an account with Protect America on my home security system. The contract had expired. Brinks got my account in July of 2020. The 1st time I called Brinks they stated I was under contract with them until 2023. I asked them to email me a copy of the contract & they stated they couldn't email, they would send thru regular mail & I would get it within 7 to 10 business days. I waited 2 weeks & never got it so I called back & the guy stated he could email it to me. I said, "Great, I will stay on the phone with you while you email it to me." He stated it would take 72 hours for me to get it. I said, "Come on now we are in 2021, it should only take a few seconds."

It's good for the purpose of trying to get your home safe. The connections to the application work well. However, for long term customers, there should be more bundles or discounts for additional cameras if a homeowner prefers to install more. They're expensive for including sensors.

The system is thorough. I have some issues with one of my monitors that I've not attended to yet. But I'm satisfied with it. The sensors have been fine. When something goes off in here, they call me immediately, they call my son, they let us know and they send the police out. They do everything they're supposed to do.

We did not have an alarm system and my husband and I were both working full time. There was just the two of us in the house so the salesman’s approach put things in layman’s terms for us both and that sold the deal. My service was upgraded because we had a break in on December of 2016 and the alarm did not respond the way it should have. So instead of taking Brinks to court, we talked it out with them. Instead of going through a whole court hassle, they offered us outdoor cameras for free because we only had the alarm system. They kept the price the same. It’s less than $47 a month they take out of my account once a month. All these years later, I’m still with Brinks.