Brinks Home Security™ Reviews

I came across Brinks and I figured that Brinks must be a good company, which was why I went along with it. At one point, my home was broken into and nobody said or did anything about it. I have their system there because they were the ones who called me about it. After I spoke with them, they realized that the record was there to be shown that it did happen. I could be contacted and they could have done better on that.

I've had Brinks Home Security for years now and everything works quite well. But every once in a while, when I use the doorbell camera to check and see what's out there, I lose a little color. Sometimes I don't get the color. Other than that, everything else is fine. Sometime early last year, I had the issue with the doorbell camera and someone had to come out and he resolved the issue.

Brinks' rep was a very nice lady. She knows how to deal with customers and make customers happy. She smiled and did a good job. Brinks has excellent service. I recommend them. The only issue is that when I talk to tech support, sometimes, they don't get the point.

Updated on 01/08/2021: Just got lied to by Brinks again. Was promised I would get a response from Brinks through this website. But obviously, they just want to look good on Consumer Affairs page. Then ignore you after that. I just got off the phone with Brinks about my ongoing problem with my system again. Was on hold for an hour on till my phone died. This company is worse than I thought. Can't get a date for tech support. At all.

I had another security system which was Vivint and I wasn't happy with them. When a guy came around door-to-door, that's when I jumped on the bandwagon and changed the system out to Brinks. So far, it's been good with them. They have a more up-to-date system. When I had a problem about the cameras, they came in and helped me out. They hooked them up and it was a good experience.

It takes a long time for them to answer phone call in time of emergency. Self-installed system works poorly, contacts fall off, batteries discharge rapidly and monthly system check is inconsistent and ineffective. Customer service bad. Expensive!

Updated on 05/10/2021: Today I finally had an installer come out to my house. This is the second time he came out. The first time Brinks did not send the new panels so he couldn't do anything. This time he confirmed what I told Brinks 7+ months ago that the surface mount sensors will not work on my crank out type windows. I then called Brinks back with the correct type of sensor and they were so kind as to offer me 2 free if I pay for the other 12 ($290). So after 9 months of paying for the monitoring service with nothing installed, they want me to pay for new sensors to install the system. You think they would just cancel the 14 months left on the contract and cut the loss. I would be very happy with that arrangement.

We have had this system for 3 months and nothing but issues! They were supposed to adjust the motion and disabled it. Now it is completely disconnected. I have been on the phone with them on and off 3 months. Nothing resolved! But they still charge us. I would NOT recommend this company to anyone!

I don't use my system enough to justify the expense. I would cancel, but the cancellation fee is too prohibitive. The service provided by the company has been adequate, but not timely. Pricing is not a good value.

I called Brinks last time. I needed to choose some person who fixed the camera. I waited more than one week but nobody called me, nobody came, and I don't have service in my camera. I can't see from it. Maybe because I had a problem with the internet. They fixed me and changed the internet. I have another Wi-Fi at work and password, and with that, I can use the camera. But I'm worried because I don't feel safe at home.

The customer service at Brinks has been great. When I had a problem that came up, we talked it out. They helped me through the phone to correct it. When I couldn't correct it through the phone, they sent somebody out and took care of the problem.

The technician was capable and quick when he installed our smoke alarm/monitoring system.. We would recommend your service to a friend with the following caveat. We were surprised to find out that our original security system didn't include a fire/smoke alarm. We always had/have smoke alarms hardwired throughout the house. When we contracted for our security system, no mention whatsoever was made of smoke or carbon dioxide monitoring. We installed motion sensors, window and door sensors, and glass breakage sensors; but since our smoke alarms were hardwired, we ASSUMED they were connected to our security system.

I've been with Brinks since '07 when I purchased them and billing has been good because I'm at a decent price. It's great. They've been good on everything that I ever needed. If I have any issues with one of the sensors, I get in contact and they send out a repairman to come look at it. So far, so good. The only thing that I don't care for about Brinks is their customer service. It's hard to reach people. The only time you can reach somebody is if there's an emergency, but if I needed customer service for sales, if I wanna purchase a doorbell or a camera, they will transfer me so many different people. By the time I reach somebody, that last person will hang up on me, and then I have to go back into it. I just had an incident not too long ago in December. They need to get better with their customer service.

I went with Brinks in 2014. At the time they talked me into signing a 5 year contract, and the charge was $35.00 a month. The salesman kept telling me he had never sold one for that amount, but it was agreed on and the contract was signed. Today I looked at my bill and noticed that it was now over $40.00 and there were additional fees that I wasn’t informed about, I called and talked to a rep, and it seems that they are having to update their systems or I won’t be covered with my current system. I then asked him why it had gone up from $35 to $38 (tax and additional fees take it over $40.) He told me that because I’m no longer under a contract they are charging me more, but if I sign a 36 month contract my new bill will be $33 a month.

Having Brinks is working out well right now.

The home security system seems to be fairly easy to get ahold of. But I had to call about a service issue. The amplifier wouldn’t stop beeping. We tried changing the batteries, and we ran through some stuff with the emergency. The rep said she was gonna send a tech out. I told her I didn't think I needed a tech but I needed a new unit. She said she couldn't do that. But I made sure that she deactivated it within the system so it didn't look weird. When the tech called me back, I told them I didn't need them to call back. I cancelled the service call and told him that I needed the part. He said that if I needed the part fixed, I gotta call customer service.

After my system was upgraded, they called me about 12 different times, asking me if my system was working. That was a little bit annoying. But other than that, it's good.

I like my system with Brinks. But their reps called me when I was at work and I told them that my concern was already taken care of. They've been calling me every day and I've been telling them the same thing every day. It's getting annoying and it seems like somebody's not communicating very well.

I had Select Security and when something went wrong with one of the sensors, I was trying to get them to fix it but they wouldn't come out. After a while, I quit giving them a chance to fix it and I just went to another company. The first company I chose was ADT because most of the people in the area where I live have them. However, ADT wouldn't let me have the deal that they were offering at the time because they said that I had had ADT once before. I didn't, but I didn't feel like arguing.

Any time I call, Brinks answers. The system is also good and. I don’t have any problem with them.

I like Brinks' price so I chose them over others. When I had an issue, it was handled well and the customer service was great.

Brinks is everything we have been looking for in a security system and it's easy to work with. We had a couple of issues with the camera system, but it wasn't Brinks related. Their customer service has been very professional and friendly. We're pleased with the service up to now.

If I could give 0 stars or less I would. Absolutely incompetent service. Brainless morons who read from scripts. I started this service in 2011 and cancelled it on 9 December this year after trying to switch to monthly payments for over 3 months. I see a credit amount on my account but continue to get letters saying my payment is late and always for different amounts. When I logged in today they are trying to bill me for another full year in January of 2021.

The door keypad was one of the upgrades that we did. It’s a front door lock that has a keypad and it has where you just put the key in. The guy who came out was really good. Brinks had just switched over and they couldn't find us in the system and what we needed. So he was able to call back to whoever he needed to call, and they were able to put it online where he could find it. He was very informative. He helped us fixed once he put it on ‘cause he had to put the code in the door. The door was old but he still was able to do it.

Glad we have it, but the system has a habit of Indicating offline when our other electronics have strong wifi signal. This creates a problem when we leave for a few days. We like to check our system and cameras from time to time while we are gone. We have pets and like to keep up with him and have the ability to monitor the people who come to take care of them.

I've had Brinks now almost five years just for protection, to make sure that our windows were secure. I moved a few times, and I moved it with me. I love the people that have been coming out to me. Tom is the guy that we see. We even requested him this last time we moved. He's very professional and personable, and he gets the job done. He gets out, and that's important. I have the new panel and I love it. I found out from talking with the rep on the phone when I called to order the move there are a lot of things I'm not even accessing. I didn't know all the things a little panel could do. So, I have the app, and now I can do even more things than I could before. The system itself is excellent.

I had an alert to change the batteries on the laundry room window. I have had our system for a long time and have had to change a lot of batteries. The battery case broke while I was taking it off to install new batteries. I called Brinks and they took the tamper alert off and sent me a new window sensor which I received today. I have replaced the damaged case. Thank you for your awesome service. Our experiences with Brinks have always been excellent and your technicians and support staff are great.

I am considering tossing the system in the trash as my wife does not trust the system and is tired of me always having to call and stay on line for a very long time with tech support who generally gives me bad advice. We will look for a local company that can serve our needs.

My 88-yr-old mother and I called to cancel her Brinks service because she was moving into an elder care facility. After extended waits and lengthy info gathering, they finally told us cancellation had to be completed online. We did, and Mom moved away. Brinks then sent a letter saying they couldn't cancel because she had "only" paid 57 months of a 60 month contract! I called Brinks to straighten it out - no such luck, including with the supervisor. They insist on proof of residence from the elder home, and even then don't promise they'll cancel the last three $50/month. After the first long call, followed by online cancellation, followed by a letter saying they wouldn't "allow" the online cancellation, I'll now go through this fourth circle of hell to get a letter from the adult care facility.

I have enjoyed having Brinks as my security system. The customer service is great if there are any concerns with the system or if I don’t understand something. The company always keep you informed of any new offers and suggestions. I plan to continue my service with the Company.

Very pleased and satisfied with Technician assigned to assess matter in our home. Even though it was a simple battery replacement, the Technician took the time to show me how and where to replace the batteries on the Sensors that were low to both the Garage overhead door and the back home entry doors. He was very friendly and respectful. Overall satisfied with the services he provided. Thank you, Melinda

Technician on the phone was very helpful and walked me through the steps to change out the battery on the door sensor. There was an issue at first but then the technician on the phone helped figure it all out. Thank you.

We've contacted Brinks Home Security technical support on multiple occasions, all for not. It would seem as though nobody at Brinks Home Security know which cellular backup provider is used with the Nest Guard (we have very poor cell coverage at the house). Yes, we first contacted Google and were informed that Brinks is in charge of Cellular Backup, but nobody at Brinks can seem to answer the question. We were on the phone for 45 minutes today, transferred to various support teams, all saying the same thing "Let me transfer you to the right Brinks support team". The last transfer was from a Brinks support technician in Dallas who told us to dial 855-469-6378 (he said that he couldn't transfer us over). When we dialed, we were back at Google.

Brinks has always been good to us. The Technician who arrived to our home was considerate, well trained and explained everything to us. Thanks. I wish I could remember his name. Thanks again Brinks for being there for us.

The visit was fine. The young man was very polite and caring. It was fine for a while but now seems glitchy. Please can you try again to get it back to where was. There seems to be a delay in the doorbell sensor.

Technician was great and very helpful...however we are very dissatisfied with Skybell. We called Brinks for assistance and was told they do not support Skybell and offered another one costing $400. We are considering another security service. We have been customers for over 20 years.

The tech did a wonderful, thorough job of checking out the system. He was very helpful to me In explaining the peculiarities of my system since it is a hybrid system with some detectors not connected to the system. He also installed CO2 detectors that I needed.

Call to schedule an appointment to upgrade my system. The gentleman that I talked to was very cooperative and very understanding. He tried to accommodate me to the best of his ability as far as scheduling an appointment. He also made sure that I had my ticket number when he had to transfer me over to scheduling because the dates that he had was not available to me.

Service was professionally accomplished. Technician presented himself that he is an expert on why he does. Explained the process and product in a clear concise manner. So impressed. Gave the feeling of security when the work was done. He gave feeling of openness to call if need be.

I called in because of a false alarm due to an issue with a door sensor. Technical support was very friendly and courteous. The representative helped provide a path to resolution which is that the sensor was too old and needed to be replaced.

Tech support and the technician that came to my home to install new equipment were both excellent! Both deserve plenty of praise from superiors and a pay raise if possible. Both representatives took the time to help me in answering all my questions and went above and beyond to help me. Thank you!

Placed a request for battery replacement. Order was done but address was not included in the work order. It’s been over two weeks and I haven’t gotten any battery replacements yet. Error has been corrected. Hopefully will get batteries soon.

I had to call Brinks a few days ago because I could not get my IQRemote panel to work properly. There was not a long wait to get a tech on the phone. She was very helpful and able to fix my issue the first time that technician. She was very polite and cautious with me! I was very please with that experience with that last tech I spoke to at Brinks.

We are loving it to the fullest. Great investment. We are so happy with system. My wife can't stop talking about it. The most improved move we made since moving into our new home. We would recommend it to our friends and family. We feel more protected under this system. It is truly better than ADT.

The alarm systems functions as it should. I like being able to arm and disarm using my cell phone. There have been a couple of times where the alarm was accidentally set off and we did not receive a phone call from the monitoring station. This is an issue which I called about, but was supposed to have been contacted about it, but have yet to have anyone contact me. Monitoring is over $45 per month and having it is paramount to our safety in the event someone is actually breaking in and the alarm is activated.

The technician that came to our house to set up our system did a great job. He went above and beyond to make sure our system was set up appropriately. He was very thorough. We were very happy with the whole process and especially with the technician.

Requested panel be replaced. Tech looked at panel and realized a screw was loose and a wire had been put in wrong. Had problem solved in 10 minutes. Very satisfied with tech and service. Would recommend company to others.

The service was outstanding! The technician provided answers which instantly fixed the problem of which I had called in about. It's nice to know that a service call can be handled over the phone without waiting to schedule a visit. I highly recommend Brinks for a security system.

Was very impressed with the serviceman that come out. He did a great job. He actually went through my whole house and checked all my contacts on my alarm and he put in a new smoke detector in for me. It was very old and wasn’t working. Also explain to me how you’re supposed to replace your smoke detectors after 10 years so he’s really was very informative and I really was very impressed with how he handled my alarm, how knowledgeable he was.

The representative was punctual, knowledgeable, polite, concerned and a complete gentleman who wore a mask due the entire visit. He addressed all of our questions to our satisfaction and we hope to get the same company again if we experience problems.

She only talked too fast so it was hard for me to understand her at times. Other than that we figured out the problem that I was having. I was concerned that I had a message which sounded like my service was not hooked up.

Joel, our serviceman was excellent. He was on time, very polite and figured out the issue right away. He solved the problem and was very thorough in explaining what had happened and what to look for in future. Joel resolved our issues and had us back up and running quickly.

I originally was with Monitronics which set up the system in my home over 7 years ago. However the gentleman who installed the central system failed to reset it from the original factory settings meaning 90 seconds of the alarm set off before a call would come. BRINKS fixed that problem along with the no alarm alert to Brinks in case of serious hostility. I feel so much safer and in control of my home’s safety. Thank you.

Brinks Home Security is the best company for everyone. Very helpful, courteous and reliable. I been with Brinks for 6 years now. I remain to stay. Other security companies try to sell me theirs, not as good as Brinks. Thank you.

The technician did a great job of finding the problem and getting my service back up and running. He was friendly & efficient. My only concern was that after the system went out the time it took to schedule a visit was over a week. I believe the soonest was about two weeks out. With the holidays fast approaching, it is important that our security system does its job and is fully functional. Other than the scheduling, I was happy to have a great technician find and fix the problem all at no additional charge for me.

To Brinks Home Security, the technician that came to repair my security was very knowledgeable and helpful with the service that I needed. The only problem He service my system and was working when he left. But my camera in the living room stopped working again. So I don't know what happened. Need to have it service again. Thank you.

The technician was extremely helpful. Her patience with me was so welcomed. She answered all of my questions plus was able to get into my system to perform the function I needed as I live in a different state than where my system is. She was great!

4 stars. Had a couple issues with Brinks after smoke alarm battery issues that ultimately ended with a visit by the local fire department due to Brinks technician not notifying fire department not to come, then failing to recognize my system needed USB upgrade. Lastly upgrade visit a month out. Please call to discuss further.

I'm very pleased with the service and maintenance that is given by Brinks. I received a free camera when I renewed my service agreement. Installation and rebooting the system to a new wifi carrier was fast and simple. The service technician that came out was friendly and thorough. The only thing that I wish Brinks offered would be a military discount. Being a disabled vet on a fixed income, this would help.

Issue with camera not recording all day and night, didn't know that I have to pay for more recording service so that I can watch my home at night. I work the over night shift, however I was told by a representative what I need to do in order to record at night.

I was originally contacted by a service who wanted to talk to me about a billing charge. While I was talking with her I was advised by a secondary contact that my garage alarm had been activated. I asked her about it and she then told me the alarm went off... It was a secondary thought, I was very disappointed. I was trying to go over my contact list and put me on hold and lost the call. I called back and was advised with a rep named Issac, he was great. Apologetic, went over my contacts and advised me on what to do next, he was professional and is to be commended not got customer service but for customer satisfaction.

Awesome service tech that fixed my problems with ease. He was professional and very knowledgeable of my garage door system and how to hook it up. Plus he went through my entire home testing my alarm and sensors. He even did my smoke detectors.

It took you two months to contact me after you bought Protect America. Then you said my alarm was not working. You sent out technician and he said everything was fine. So not sure what to think. It does not give me a great deal of confidence in your company. I may have to look elsewhere for protection.

Technication services our alarm and helped us set our phones without any problem he was very helpful. And us asked if we had any questions for him, he did a great job and he also had his mask on at all times.

The representative on call was very patient and helped me to disarm and stop my alarm from going off during a power outage in my area. He was professional and caring as he walked me through step by step. He didn’t end our call until he knew for sure my request was completed with satisfaction. Thank you.

Technician was very knowledgeable, and very helpful. He was quick and I had a function system within the hour. We had some battery issues and a new doorbell video installed. He even offered his expert advice on an issue with our dog. He fosters pets as well. We are very happy with the update to our system.

I have no problem with the service technician that came out but I am still waiting for a result of his email. He told me it would be only three days before I would find out the results but it has now been a week. I would like to get this matter settled.

Eloy clarified question about account status and our future billing from Brinks. Asked us to be patient and wait for settlement of the issue. Grateful for his time and effort. Our stress has been lessened because of his cordial manner and consideration of our issue.

Brinks has gone out the their way to help us during Covid. We truly appreciate everything they have done. Proud they are securing our home. Their system is easy to use and they respond very quickly to all of our questions about the system.

The tech arrived on time and did an outstanding job troubleshooting and fixing the problem. It was refreshing to work with someone with exceptional customer service skills. She should be recognized for that and doing such a great job.

I am very satisfied with the response and the completion of my alarm service. The repairmen was very professional and very knowledgeable of the type of alarm system at my resident. They also checked the windows alarm and glass break alarms.

First time I called, I was told to change the batteries in the window sensor. I did this, but the problem occurred again a couple of days later. The batteries I had installed were still charged so I called and asked for a new sensor. I was told to make sure the sensor was in the correct position, which to me was sort of a run around. The third call was great - I was told a technician would come to our house to update our system and install a new sensor. Now I know our problem will be solved.

Checking to see if autopay will pull from the correct account next month. Brandon was professional and very helpful. Thank you for the support. Thank you for the support. Thank you for the support.

Service was very good. Service technician was professional, courteous, efficient, effective and on time. Service technician was able to identify the problem, resolve it quickly, and test the system to ensure it was working properly before closing out the service ticket.

We have used Brinks at our home and our business for several years. The system works well. When I have a problem I call, and immediately receive assistance. Very pleased with Brinks Security System. Thank you Brinks! We have tried other security systems but prefer Brinks over all others. Servicemen who installed system were polite and very knowledgeable about the system. I would highly recommend Brinks for Business and home. Features are cutting edge technology.

Javier delivered the key fob, changed it out and made sure it worked by testing it. When finished he made sure there wasn’t anything else that I needed checked. Great job and very pleasant to have as a technician! Would recommend Brinks to others.

New system works great especially the camera, tech was very knowledgeable although training went too fast for seniors! Tech was on time, was friendly and the dogs liked him. Glad Brinks took this over, thinking about adding more equipment onto my system

I was originally with Protect America when Brinks took over from Protect America. I found the transition good, they have been responsive to all of the requests that I’ve had recently. I had some new windows put in, and we had to get some new sensors, they sent them out in a timely manner and I can say again so far I am very pleased with them.

So far so good with service, phone reps and pricing. Yes I would recommend your company to friends and family. I wish that I had qualified for the ring before I purchased one so now I have two too many ring devices.

My house is unprotected. System not functioning as it supposed. Waiting for supervisor call back for 2 days. Customer service unable to send help for a month. No follow up. If anything happens to my house Brinks is responsible. Not providing service I pay for.

Great help over the phone! Have not tried the repair yet but guy was very helpful and explained everything well. Also ordered new signs as mine is broken. Would use support line again if problems arise. Good job and quick service.

Was greeted by a person within your company that was professional. At no time felt intimidated, and all my questions and concerns we dealt with immediately. I’m a happy customer, and will continue to be so. Going forward I will let friends and neighbours know of this valued service.

I previously sent this survey. I am totally dissatisfied the way you do business. I agreed to extend my contract with your Co. because I was told that they will send me 2 cameras and they were specifically show to me, but when I received them they were not the same. I called already 12 representatives but unfortunately they do not what they are doing. I am going to cancel this Mickey Mouse contract. They have no solution to this matter. I sent the last rep pictures of the camera. Sent messages. No response.

Everyone was courteous, no problem with answering questions, or finding information, pertaining to the matter at hand, everything was taken care of in a timely manner, and yes I would recommend to friends and enemies, I have been a loyal customer for the Last 4 and a half years, hopefully as long as you are available to provide the service.

All went well, did his updates at the panel, installed two lith. Batteries in a hall sensor, and it was over. Not much was said due to covid, we keep our distance, not much was said, he did his job, no need for me to ask about something I knew nothing about.

I feel that I am not getting the service from you people like I was before. I will discuss it with a technician that high enough to understand the technical end of it what I have to say. Someone from the tech department will not do because they’re really nice but computer screen on problems how to resolve it. I need someone that’s a higher above them that actually knows the working of the alarm in the technical questions I’m gonna ask. I did try to call up and speak to the technical Department and could not fulfill my questions. My home number is **. I feel my old system it was in my other home had a lot more back up to alert your Monitor Station.

Technician was on time and very knowledgeable. He performed all work and then checked all devices on the system. He put the system on test and set off smoke detector. He answered all my questions during the whole process. l would recommend Brinks to family and friends.

Our system needed to be upgraded. We were sent all necessary items in a timely manner. The technician arrived at the scheduled time and wore a safety mask the entire time. He finished the work quickly and tested every device before leaving. He left the area clean and gave very good information on the work he performed.

Yes, I would recommend a friend. I feel Brinks has given me great support, response to my needs in reference to the alarm system. Very professional when asked questions about the system. Trustworthy. The equipment is good and easy to monitor and operate.

The person that helped me had an accent I could not understand. I am partially deaf so I have to accept that this was my problem. We were unable to correct the problem at the time I was talking with her. Later my phone started working like it's supposed to so I guess she did something in the background I did not know about.

When my issue could not be corrected over phone a service appointment was made. My issue was resolved and technician was very knowledgeable and courteous. Only negative thing was the call center who appeared to not have any knowledge about troubleshooting. I was asked to go to attic to look for panel. Advised alarm battery was in closet but still told to go to attic. Since I am 72 I could not to this. Appointment was made and when service tech came the panel was in the closet as I advised.

I'm not pleased with how the system reflects on my phone. I have called a few times, but it never seems to get fixed. If someone is at my door I cannot see them on my phone so it's not recording anything at my front door.

Great experience. Agent was professional and on time. System is great. It was put in quickly. Works fine. Set it off when I had it set for night time. No problem setting it again. Pictures are beautiful and peaceful. No problems or issues with this system. Thank you for convincing me to try it. Any questions, call me.

It's only good when a person from Brinks helps you out. I had my system for about a year but didn't know what I was missing on until a BRINKS tech and showed me things I didn't know from a 3rd party...

Janika was very patient and knowledgeable. She guided us through every possibility to help us solve the camera not able to view. She also had to reset my phone so we could input our information. Although it took a while, Janika remained in the line till everything was solved. We appreciate her expertise very much.

My experience was great with the representative. She was very knowledgeable, patient, and professional. Yes I would refer a friend or relative to sign with Brinks home security. Keep up the good work. I don't have anything else to say at this time whereas I have an appointment with a technician on the 24th of December for an in-house observation of my system.

The customer service agent was warm, listened and interacted much with me to be certain she understood my issue. In addition she shared other options with me in terms of upgrades. I truly felt like I was conversing with a family member. The lady was awesome!!

I called Brinks to report an issue with my doorbell. Their customer service was friendly and respectful of my concerns. They sent a technician over within 2 days and replaced it quick! He was patient and answered all my questions. Definitely recommend Brinks!

We been with the company for four years and we are very happy with the service. They do respond when we need it. The customer service is great. They always are courteous and they do fix anything that we ask. Thumbs up.

Friendly customer service and nice tone to their voice. Every time I call someone is always willing to help resolve the situation immediately. I would definitely recommend this company. I have been a very long-term customer and I to plan to stay.

This company, formerly Monitronics, is the worst. The single worst customer experience of my life. I had to move for my wife's work and discontinue using them as my alarm provider. The representative who did my install told me it was month to month and I could cancel at any time when I signed. Turns out he was either incompetent or lied and I signed a five-year contract unbeknownst to me. I argued for two years that this was fraudulent misrepresentation but they used the small fine print to bully me into settling with the collection company they reported me to. Do not under any circumstance work with this predatory company.

We're continuing to see the contract through. A niece purchased the house. And as part of that purchase, we're gonna continue the contract. It's up in June and we will pay for that. We need to get someone to come out and help them to get their phones to operate with the system and to show them how the system works. We were not able to do that on our own. We need some help there. I called and somebody gave me some instructions on how to include them as authorized users. And I did that online. But they need to get an app on their phone, and we didn't get help with that. However, it was a bit confusing because Skyline sold us the system, but if we called them, they would go, “Oh, that’s Brinks.” I would have preferred to have dealt with a single company and not two entities.

My experience with Brinks has been pretty good. But, I see that their system loses communication. After a while, it says that communication has been restored. I saw a lot of that and at the time, I was away from home. I had a rep out a couple of weeks ago and he fixed an issue that I had. The system is working well.

The customer service reps from Brinks were easy to talk to and very helpful. Usually Brinks could solve the problem but this time, they couldn’t. I went to the Trouble Code. I know how to do the keyboard and it said number four. I went to number four and put a new battery in but it didn't do anything. So, I need help putting a new contact in and I don't know how to do that. I have a new contact but they never called back and I need that taken care of. Brinks have been right on and good until now. I talked to technical support but they couldn’t help me. Brinks wouldn’t send the technician out to where I’m at unless I wanna pay. Still, I would recommend the Brinks system to anyone.

I had the alarm before but I wasn't happy with them and went with something I felt was more secure. I happened to be at a Cal Expo Fairgrounds, and one of Brinks' reps was there. Their system had more of everything that we wanted, so we went with that. The techs all seemed to clean up after themselves. And they're all polite. I've had somebody come back again because a couple of the sensors are going bad. But other than that, I'm fine. The biggest things I like about the system is that it's Wi-Fi and it has a new control panel. It's easier to use. I'm happy with it and it does pretty much what I wanted.

I just had these 2 Cameras replaced with new ones that worked. One still hasn't worked but maybe 3 hours a week. I am unable to have this Camera notify me at all when someone approaches my front door. The man that installed them said that the one was acting up but didn't understand why and was left with that. I also had a new SVR installed and the same person came out with that 2 weeks later to install and he had never installed one in his life. So that doesn't not work either. We pay for both cameras and the SVR to work and we have only 1 camera that works. Please help::: Jewell

I have a home here in Midland and I have had Brinks for a couple of years. Last year, I bought a home in Denver where eventually I'm going to move to and I went ahead and started with Brinks, thinking that when I sell this house in Midland and move over there, I'd be okay. Now I'm leaving this house in Midland and I'm still using Brinks, but I don't need them here anymore. I'm having a lot of difficulties with trying to break off the contract. They want 1,400 bucks because I broke the contract. I'm at a point where I'm even gonna leave the one in Denver and they can come after me.

I was having issues with my Brinks system and it kept saying the battery was low. I changed all the batteries and Brinks wouldn't send anybody out to look at anything. I went almost a year without using the system. When I finally had the time to cancel it, they came and said that they could send somebody out for free and lower my bill. They would also give me three months free. I like their app which I just got.

Initially when the old company installed the smoke alarm detector it kept going off whenever steam accumulated in bathroom after taking shower or windows got condensed from the steam in bathroom from shower. Temperature change downstairs from air coming. My home is 55+ years old. So I removed that smoke detector or whatever type of detection system it was because the fire dept kept responding.

Agents are courteous especially professional in taking care of customer. The only problem was contractor that installed my system. He would constantly lie about showing up and would leave to service another. He was prejudiced and rude and would rather service rich people and not middle income customer.

I've been having a very good experience with Brinks' system. I like its ease of use.

Brinks was recommended to me by a friend. I had a sensor go out. They had to ship me a new one. The only issue Brinks has is they need more technicians because it was a little time for the tech to get here. I called in about the sensors, and it was three weeks before I could get him to come out because he had so many appointments. And then I had to call someone recently because the batteries were dying on all of my sensors. It was just time to replace them and I couldn’t figure out how to get it open. They have always been very helpful.

I self-installed my Brinks system and it was pretty easy. So far, we haven't had any false alarms.

I called to cancel my service because I thought my contract had ended. I found out that I signed up for a five year contract, but I still was going to cancel and just got myself out. I spoke with someone, and they convinced me to sign a three year contract with Brinks to stay. The only issue that I had is it took them two months to come out to install. After speaking with the representative and scheduling an appointment, they were really backed up and it took two months for them to come. Other than that, everything has been fine. I'm enjoying my doorbell, camera, and I have two other cameras, and my garage door opener.

The guy who came here the other day was great but I've never had to call Brinks for any problems. There was one time I did and the customer service was fine. Brinks is as good as anybody else from my experience but when they have specials, they should send out special emails to let us know. Whenever I'm thinking about upgrading my system, I look at everybody because there's nothing that makes me want to have Brinks necessarily. They should let us be aware of what they do have.

When the system was going offline, Brinks sent a workman out and he did what I needed done. This last time though, I didn't get the desired outcome that I wanted. The lady was friendly and I'm okay with the system, but I wanted to be able to control it from my telephone. We didn't get that accomplished. She said that there were a lot of problems after they absorbed Protect America.

So far, my experience with Brinks has been very good. They are very reliable and easy to work with. My system is versatile.

Besides the fact that I live in Memphis and crime is awful, I wanted to protect myself, my children, my home and my property. I feel safer with Brinks and I have always had good experience. They've always answered all my questions and they were patient. I feel very secure with the system. My daughter's at home now and I even will alarm the system when I leave home. The system does what it's supposed to do. It works well. I’m not techno-savvy and even I can manage it. However, I don't know how to set the alarm using my phone if I forget to turn it on when I leave the house. Some people can also monitor their system using their phone and I wish I asked the representative to help me with it when he was over checking it.

At eight o'clock in the morning on Thanksgiving, one of the smoke detectors went off. My smoke detectors are all hardwired in the electrical system and when one goes off, they all go off and then it sets the fire alarm off. Brinks called and we told them there's no emergency. We had opened the house up and figured the wind kicked up, blew a bunch of dust in, and probably set it off. We got that all squared away. The detectors stopped going off and I figured the alarm company was the one that shut everything off.

I wanted to be safe which made me decide to get a home security system. Brinks had an excellent service rep and dealing with the techs who came out to install the system was very good. I would recommend Brinks.

I was a previous customer of Brinks and they had solid service. Then, I did a research on other companies and realistically, I didn't find that anybody was necessarily better than Brinks. Some people weren't as comparable with others as far as the prices of installing new equipment, but the prices of the initial install with Brinks were very reasonable. They weren't trying to charge me 1.5 million just to put stuff in some door. Aside from that, they were an older name company and seemed more reputable than other providers. They also seemed to know what they're doing. Then, the other companies seemed like they had to come in, do something intricate, and charge way too much. That wasn't worth it to me. I found the decency in Brinks and I was able to come back through with a new contract.

Brinks is a real good system to have and it’s very effective. I really feel secure. The boxes are a little bit hard to open when I have to change the batteries but it is what it is. My favorite feature is that I can have the alarm on during the day. And if I want to stay in the family room that has a motion sensor, I can bypass it and still have my motion sensors in the rest of the rooms. Everything is separate. Also, the panic button is excellent because I live alone.

I inherited the house because my brother passed away. He had the system with Brinks and we've never had any issues. So, when I called to get it transferred, I knew that I needed to have this company still. I like that I’m able to now use the app and I can alarm the system remotely. But whenever I have an issue or trying to schedule an appointment, I have to wait two weeks. Still, everything was great with our experience with them.

Brinks have been great. At one point, I was going to consider changing to ADT, so I called them. They were super courteous and nice, and they persuaded me to stay. Everything was super professional, so there was no need to change it up and start all over again. Then recently, I had to call them because I had some issues with my system. In the beginning of COVID, the alarm would go off every once in a while. At one point, they were still not sending out technicians, so as soon as they could, they scheduled someone to come out and fix it. And they did it last week, so it's working perfectly now. All in all, it's great to have an extra sense of security. I have a camera outside and inside, and the system is a cool piece of technology that you can control. You can turn it on with your phone and that stuff is great.

I got cameras facing my field. Nobody was home and I wanted to keep an eye on my goats. My future wife said the Brinks' tech was wonderful. However, my cameras go on and off. They don't connect 100% all the time. Yesterday, I had packages delivered but the system didn’t inform me that somebody had been in my yard.

Just recently, I had service on a camera and a touchpad upgrade, and Brinks was great. The tech was very professional. He seemed to know everything that we had questions for asking. So, he was very knowledgeable. Especially around this time, with the camera on the door, it's kind of nice to know that there's somebody there any time there's motion. We get notified on our phones. Brinks is a reliable service and the features fit us. If people are looking, they can possibly look at it because it's simple.

Our system was initially activated and installed in 2016. At that time, it was managed by Monitronics or MONI, which got purchased by Brinks. Generally, the customer service has been improved. They're faster at responding. I’ve had various technicians out for different things, and the technicians seem friendlier and more accommodating.

I chose Brinks because there was a guy here that showed me about it. My battery's not working right now. It went out the other day and I had to call and have it rebooted. They claimed it was the electricity. Brinks is supposed to be sending someone out to fix it. I really don't understand why I'm having to pay to have it changed. Being elderly, I really don't know how to fix it. Other than that, I'm happy with my system and I don't plan on switching.

I moved into my house in August and there was a Brinks salesman in the area that hit up several of my neighbors. The sales rep was good, friendly and nice. I put him off for a week and he was fine with it. He wasn't annoying so that was great. The installation was super smooth and not a problem at all. It was quick. The representative even helped me with my Ring doorbell. So, it was nice to have him go an extra mile there. I live by myself, so it's nice too to have an extra level of security and it's super easy.

I had a couple of panels replaced and that experience went pretty smoothly. There were a couple of flaws in the setup and some things that I was not expecting. When I've tried to call to get ahold of someone, it's been very difficult. This was over Thanksgiving weekend. I called Friday then Saturday and I haven't been able to reach someone so that's been a little frustrating. But I like the new panels. They look much more up-to-date and modernized than my old ones.

My system was going off, I had unplugged it. I understand about the COVID, but the schedule for Brinks to come out was almost a month away. When they came out to my house after I didn't have any system working for a whole month, the guy got lost, he said he had a flat, and then he didn't bring the parts he needed, so I wasted a whole day of work on that. He was sorry and said he'd be back. They had to reschedule again and someone else came out. That was three weeks after somebody came out.

I've been with Brinks for a long time now and the service has been great. The guy who came out was kinda odd and he didn't program it right to what I needed. But the guy that I recently talked to on the phone got it straightened out for me and reprogrammed it.

The alarm kept going, I didn't know how to shut it off. Brinks rep stayed on the phone with me until the situation was under control, and scheduled a tech for on site repair and system check. Both men were patient, polite and competent. Great! Thanks!

I had to call Brinks within this last week and I had great customer service with the guy helping me because I didn't know I could have two abort codes. Because I changed and I forgot my son is the second call, the guy really helped me. I like the fact that because I just use the one code, I haven't set us all up individual yet, and I like the fact that whether I use it or my son uses it, I have that little picture of who disarmed and who armed. The only thing I do not like is when I want to clear all the arms and the disarms, I have to do them all individual and I have to sit there and put my code in for each one. That takes forever. I'm good with putting the code in but not after every single one. Then after 30 days or 60 days, they don't clear. They just all stay in there.

We were signed up with Monitronics and we haven't had anything done to our alarm system for years. It was trouble-free and then, we had a couple of sensors that failed because they were beyond their expiration. When I called the number, I found out that Brinks had bought that company so I arranged for a service call to have that sensor changed and to update the system. When getting ahold of customer service, the wait times are way too long. I was on probably hold for 20 minutes on the main number and they annoy the heck out of you by constantly playing the same message about going down their portal and emailing or texting them. I'm 73 years old and I've tried to tell companies a hundred times that older people do not want to do all that. We can but that's not how we were raised.

I started out with one company. They traded it over to another company, and this last trade was Brinks. The customer service has been good. It's the same equipment and it's functioning great. If possible, I wish there are more discounts.

We installed our Brinks system ourselves. It worked fine. We had someone recently because we were having trouble with two of the pads at entranceways into the house. So we had called to have someone come, and he did come about a week or so ago. Because we had switched from one company to Brinks, there were some things that were different that we did not know about. So, he explained things. He updated a couple things on my phone so I was getting notifications that I wasn't getting because of the switch. He was great.

Some guys came to my house and they got me to get Brinks. It works pretty good. The only problem I got is the chime. The box is not connected because they told me I gotta buy a low-voltage one. I did buy it and it doesn't work. The push button works but maybe the box is disconnected because it doesn’t work. I talked with the customer service team, and it seems like they don't know which one is the right one. But they're great people. Every time I call them, they're really nice. Overall, Brinks is a great product. I like it.

The company originally contacted me and they installed the system. They sold it to Brinks and the transition was pretty smooth. Brinks did the same system and just upgraded the cards.

My original security service was switched to Brinks Home security and I did not have any issues with the alarm service; however, the billing and customer service have been a nightmare to handle. I have been out of contract for years now with my alarm and when the pandemic went down my family was no longer able to afford an alarm system. Brinks continues to bill me, when I got around to calling Brinks to cancel my service in August, Brinks said I would get a cancellation email. I never received that email. I received billing emails and "sorry you are leaving us" emails but never an email to cancel my service and e-sign it.

I got the security system to feel safer when I'm gone. Many times, I go away on weekends and I have no one to protect my property. I have been with the company for probably 15 years. Originally, it was Protect America when I started. I would not recommend Protect America because of the experience I had. Now Brinks has taken over that and it remains to be seen what we'll go for. If I have good service, I'll probably be willing to stay with them. Recently, I was a little bit disillusioned with it because I wanted to fix a sensor on my door. I spent about three hours with a technician on the phone but I couldn't do it. I said I needed somebody who could come and give me some hand because I didn't want to go through it again. They said they couldn't do that and they'd just send me another sensor. I said I didn't want that and I would rather change companies.

If I could give this company zero stars I would. I purchased a complete security system for my remote cabin in the high California mountains back in March. I was assured by the salesman that it would work in the area. Because of Covid 19 I was not able to travel the four hours to install the system until July. As I suspected the system did not have any service when I tried to install it. When I called customer service to return the system I was told that the return window has closed. I installed the system in my home here in Las Vegas. The high dollar equipment is cheap. The batteries were all dead in the sensors when I installed them. It takes 30 minutes to get a actual person on the phone. Do yourself a favor. Avoid this company.

Brinks did an excellent job and so far, everything’s working. They got better quality service. The other ones are all analogs and this one’s completely digital. So far, I’m satisfied with the service. I appreciate it.

My company was bought out by Brinks and they were a little more professional. I had to have a repair done. The technician was great. I really appreciated him explaining everything to me. It gave me confidence in the switchover, which, coming from MONI was definitely a step up. There were some challenges on the equipment like my doorbell kept going off because of the wind, but not anything that I couldn't handle. The way it all works with the apps is pretty cool.

BE WARNED!! All they want is to rope you into a contract! And you better not have any plans of moving during that contract or you will get forced into another contract! Customer service is not truthful and will tell you anything just to get you to sign another commitment. This is my second experience with this company's unethical practices. The first time we moved bc we are military and that’s what we do, I was told not to take equipment. They would provide that at the new location. They left out the important detail that we would then be locked in for 5 years!!

We just moved into our house and we were looking for a security system. A guy stopped by and told us all the good stuff about Brinks. Another guy came by after and he was pretty cool so we ended up getting the system. The installers explained how to work everything and where everything was at. It's just that sometimes when we use the app, it takes a while to show up the doorbell camera. When someone rings our doorbell and I'm in another room and my wife's in another room, we try to check the camera at the same time, and it never comes up. It's connected directly to the internet so I couldn't see why there would be a delay.

I was pricing around, and Brinks was the most reasonable. Everything has been good with customer service. I've recommended several people to Brinks.

I like the system. I've got the app where I can check to see if the alarm is on or off. I had some trouble with the alarm on the back door. It kept falling down, and it showed my door open, as well as the front door a couple of times. I contacted Brinks and the rep wanted me to fix it myself. I just stuck it back up in there the next day and so forth. Everything is going pretty good now.

I switched from ADT several years ago because they had gone up so high. When I went with Monitronics, I got a good rate because I signed up for five years. Then I've signed up with Brinks this time for three years, and I paid 22.69 a month. This system is a little bit easier to operate. The people put a new panel in the other day for me and it's more like a little small tablet. It's working out well if I can just remember to turn it off before I open the door. One time, I called customer service to let them know I'd already lost the key fob for the alarm system. They are sending that to me. I’ve also called Technical and I've always had good service.

My recent experience using Brinks has been the nicest because I got results and their rep gave me information. The service was needed because I couldn't figure things out and the alarm kept on going off and some other things. It worked out really good. It feels a lot better now that things are fixed. There are some things we can do on our own to set things up, but sending someone over to kind of fix things was really great. With Brinks, I feel better and I can sleep better at night and I've got my little squares in my hand. If needed, I can press the button.

Brinks came out to fix our system the other day because the ones that were wired from Monitronics were already no good. So, they replaced them and made it wireless. The tech was very nice. He was excellent and I give him 100 out of 100. We're very happy with Brinks. It's a good monitoring system. We haven't had any problems with it being monitored. We wanted to get cameras and I asked the other guy if they could call us about it because ours is not working anymore.

I was already with Monitronics before. I have an old system and I wanted to upgrade it. This second go-round was not as great as the first, once the equipment got in. The associate that I spoke to when we were trying to get the second panel, didn't know how to upgrade it 'cause they couldn't install the doorbell camera. The installers said that they would have the doorbell camera switch to the second monitor. In my old system, I had a second monitor in the bedroom where my second keypad's in there as well. The associate couldn't grasp that concept to get it replaced. But it worked out. I got the second monitor, although I need the second keypad installed in the bedroom. It was overnighted to me and I need to schedule the install. Overall, it was good.

The tech from Brinks resolved all my issues. It was a great experience. I'm very satisfied.

I called Brinks and they came out and put the system in. But the reaction time that I was getting for the doorbell is not acceptable. Delivery people would come up, drop the package off, and be gone, and I wouldn't get anything. I'd go outside and there's a package sitting on my front door. So, they adjusted the sensitivity. And it really hasn't gotten any better as far as when it alerts me, but it does alert. I got a tree that's in front of my thing, and when the wind blows, it goes off constantly. But that's something that's moving right there.

Brinks has been awesome! They call so quickly when the alarm goes off to make sure everything is good. I have peace of mind knowing Brinks is looking out for us! I would highly recommend to anyone looking for secure for their home.

I'm very pleased with Brinks. I have the fire detector and the things on the door, and everything is fine. It is a great company.

I purchased Brinks just for security. They were awesome and took care of me.

The people had Brinks here. I just took over the account. I needed upgrade and the tech was very helpful. He was great.

They do a good job monitoring BUT if you need any kind of help with hardware or service be prepared for deceit and ineptitude. They couldn't fix our integrated camera system but still expected us to pay the full monthly fee. When a rep called they offered to lower the price. We weren't happy about having useless cameras but we thought this was at least SOMETHING... Here is where you cannot trust Brinks. AT NO POINT WAS IT DISCUSSED WITH US THAT THEY WERE CHANGING THE LENGTH OF OUR CONTRACT. Only that they were emailing us the new lower monthly fee.

I transferred my Brinks system to my new location. The techs were very professional. They gave me full details and answered my questions. My rep also walked me through updating my information. This system works for me. It is very easy to manipulate. Getting an appointment to move my system from one location to the next took a little while because of COVID. For a time, I didn't have any security system attached to my home and I felt a little open. Now that I have Brinks, I feel a lot more secure.