Brinks Home Security™ Reviews

When I had an issue, Brinks sent a guy out and he took care of it very well. He was knowledgeable and had it all back up and going for me in no time. Overall, the system is good. I'm satisfied with Brinks. If the alarm goes off for very long, I've got a call. My daughter said her silent alarm went off one night and that was when it was messing up. The fire department showed up in the middle of the night. It hasn't happened before. They went on back to the shop and we turned the alarm off.

I'm very satisfied with my Brinks system. It has everything I need. It's easy to use, and that makes me happy. I'm also very satisfied with the reps whether in person or on the phone.

We used to have DigitalLife but it was assumed by Brinks. Our installer Danny arrived on time and completed the conversation in less than three hours, well ahead of the estimate. The new system is working great and the conversation didn’t cost a dime. So far we are very happy with the new system.

I switched from AT&T digital life to Brinks because AT&T is getting out the home security business and they offered a deal to switch to brakes. So far I’m happy with the service although it is a transition. There are some options that the AT&T app had that the Brinks app does not like being able to set up routines so the alarm will automatically turn itself on and off. Additionally the installation did not go very smooth considering the installer was more familiar with the AT&T system than he was with the Brinks system. They were not able to complete the install 100% and no one has reached out to me since then to finish the installation which happened two weeks ago. I’ve also had to call customer service because some of my items were not showing up on the app and some of the features of the alarm system had not been turned on when they should have been. For now I’m withholding final judgment of the company to see whether it improves or not.

Battery indicated low charge. I dropped the unit, tearing the power cord off the unit. The technician was very good assisting in the attachment. I just noticed that there is still a low battery indicated, even with a brand new set. She said to call in this case, as I will.

I can't remember the tech's name but he has been here before. Always nice, professional and fast. Very thorough to check everything to make sure your alarm system is working properly before he leaves. If it's not he fixes it.

Our IQ panel went bad. Got hot and pushed the back panel open. Called and told them what happened so they sent us another panel.. Called when we got it in the mail. We could barely understand their language. Over 1 hour on the phone to set up and change Password. The next person same thing. Can someone please call us and help us **. Thank you.

I received an automated text reminding me of service call the next day… but at a DIFFERENT time than scheduled! No reply to my text reply asking about the actual appt time… for 24+ hours. Then I finally got a text reply saying they would drop me from the queue if I didn’t respond in 5 minutes. I DID… but still no reply!! :(

Careful and focused customer service was displayed during my recent service. I was respected and engaged with intelligent and informative conversation and guidance. The type of service that was completed addressed all of my questions and provided important and helpful details of how to use the Brinks Home system effectively .

Brinks' prices cover what I used to pay for my other provider. My system now is a little bit different and this is already updated so I like it better. The only thing was all the things were not synchronizing with the keypad and it took the technician three times to come in before it was finally fixed. Everything is working fine now.

When I called to see what to do, the person told me it would cost 50$?to have a house call. I tried to get the set screw out & couldn’t, I told the agent I couldn’t. I’m almost 76yrs, old & am by myself, I really thought someone could come out for no charge being I pay 42$ month. Not a good thing!

He was very helpful and answered all the questions I had. Very polite as well. The service was fast and he asked if I needed help with anything else. He also checked who were the main contacts on my list.

Mr. ** who did the service for Brinks in my house did an awesome job. He arrived Promptly, did his job, explained everything how it worked and I am very pleased with the work that he did. I didn't understand how the alarm worked and he took his time and we practiced until I understood how to do it. Also he help me to call AT&T to cancel the AT&T Digital Life. I am 95 years old and also I am deaf so Mr. ** helped me understand and had to repeat many many things but he took it very calmly and he help me very much.

It has been impossible to get someone to schedule a critical upgrade of my main panel. I have waited over 5 business days for the contractor to call and schedule the upgrade. This is unacceptable and I will call another security company.

The rep on the phone was very pleasant. A computer glitch caused her to give wrong info, but she called me back to correct it. Knowledge of the installer was questionable. Could not get the inside camera to work again. I have not received the Brinks yard signs I was promised.

Customer service was very attentive every time I called. I would have to wait for at least 30 minutes but once I talked to them, they took care of my problem. Their technicians changed the camera in the system and after a week, my indoor camera was not working. I was talking to their IT and I was told that the camera was defective so they needed to replace it. We scheduled the initial visit for a field technician to come and fix it. Unfortunately, I could only accommodate the schedule between 5:00 to 9:00 because I was in the hospital and I can't really request a day off.

Keneshia was fabulous and helped me check each window in my house. We found one whose bracket had fallen off and several without anything. Two in the double front windows and breakfast room left window. She is sending several that I can install. She is a gem and has helped me a lot. Thank you very much.

My sensors were going off non stop and it was taken care of right away and my other concerns were handled. I am having an in home service to improve the system I all ready have. The system I have now wasn’t explained to me in full. Hopefully they can correct it.

I keep getting messages about it being opened and left opened but it's not. The window doesn't shut all the way, I can lock it and it still shows up to your monitoring place that it's left opened. I was on the phone with someone in your company and we were able to find out what is wrong the window locks but it still has like a gap even with the window locks.

The serviceman was very efficient and knowledgeable. He explained the workings of my system in a way that I understood completely and was very friendly. He installed the camera for my alarm system and aimed it where I needed it to be. He was very friendly and I thank him for his work.

I've call Brinks several times now & I've waited for a hour each times to speak to a agent. One time I called & waited for a hour & when the agent answered I explained to her my problem she said she had to switch me to another department to handle my problem. So I was switched to the correct department but I had to wait almost another hour. Since I'm writing to you, I would like to know when will I receive the Brinks Signs for my front & back yard?

Installer was very competent and professional. I think he went above and beyond when I told him I was trying to order new signs but had a problem signing into the website and he said he had some with him and installed them for me.

The technician was very professional and helpful. He answered any concerns we had and help to make sure every connection was in take. The customer service representative was friendly and a pleasure to speak with. Brinks has really stepped up their game. I’m glad to be a customer.

The Brinks representative that came by about three years ago was very polite. He offered me to switch over to Brinks. He came in the living room and we sat and talked for quite a while, and I felt confident in his knowledge. I'm fine with the service. But right now, I am having a problem with a sensor and Brinks is very hard to get in touch with as far as technical issues. I have changed the battery in one sensor twice in the last six months. I'm thinking there's a problem with the sensor, but I can't seem to get ahold of anyone to discuss this problem. When I had to have them out here not too awfully long ago, the CO2 sensor needed to be replaced and I came to find out that the nearest service person had to come from Nashville, which is about two hours away from where I live. But everything was fine when he got here.

Technician was friendly and efficient. He answered my many questions patiently and thoroughly. I appreciated the job he did. I also appreciated the woman on the phone who took my information and scheduled my upgrade appointment. Keep up the good work!

Being able to keep my Brinks app open at all times has been so helpful. I can set my alarm when I leave and when I return from my car. I just need to remember if I set my alarm to armed in my car, I have to set my alarm to stay in my car before I open the door.

Our Installer, Daniel **, was the epitome of professionalism. However, your automated phone system is the absolute worst!!! I have never had such difficulty trying to resolve an issue with a company. I only hope that if we need emergency services thru Brinks, our system doesn’t have to connect through your phone system. Waiting for 30 minutes is ridiculous and texting is just as bad. I even requested a call back through your system and never received one. It took 3 tries to get thru to have a a Return Shipping Label sent to me. I finally got that today! I really think you need to consider the human element and do some hiring of live people.

Excellent professional and friendly service. The technician arrived on time. Was very considerate with wiping his feet before entering, wearing a mask upon entering, and very patient with answering any questions that we asked. He was also very patient with showing us how to calibrate the touchpad. We were very pleased with him around, thank you.

We didn’t know our system wasn’t updated to the new 5G system. Once we received the necessary equipment for the 5G upgrade, your technician came to our residence and did the necessary job to install the equipment to update our system.

Replaced existing AT&T Digital Security System. Technician was friendly, very knowledgeable, and finished the job promptly. So far, the system works well but it’s only been in a few days. The new doorbell he installed works well but doesn’t seem to be recording and videos.

Excellent service!! Awesome technician! This sums up everything I have to say about the visit as well as the service. The technician was well mannered, polite, very knowledgeable, and simplified everything so l wouldn't any problems operating my system. Thank you!!

Everything was done very professional. He was a very nice person that came prepare for the job with all the equipment and tools that he needed. He took his time and did his job and left everything clean and working properly. He was polite, well-spoken, dress properly, always a gentleman.

The agent was very patient and polite and stayed on the phone with me until we resolved all my issues. I had window sensor and doorbell camera issues and she helped me fix everything. I have been very pleased with the Brinks security system.

I received an email in regard to a new Brinks rate. I received great service in regard to my account. My account was updated and I was sent a confirming email for the new rate. I am very pleased with the service that I receive from Brinks.

The technician was polite and knowledgeable about the job. The technician was on time. The technician showed me different functions on my alarm system. He recommended me to call if have any more questions about my alarm system. I recommend Brinks alarm services to friends and family.

My husband and I are very happy of the way Brinks technicians handled the installation of our home security system. They are nice, efficient and knowledgeable. They checked and made sure that everything is working. Answered all my husband’s questions. We also like the equipment that comes with the home security.

When We had bad weather the other night, my alarm kept going off and I couldn’t get it to stop, I called the number and spoke to a sweet girl who worked with me for 30 minutes so it would stop beeping. It was such a relief and I really appreciated it.

The service was ok, I just didn’t like that he asked to use my bathroom with COVID going on. I did let him use it, but was not comfortable doing that. He did his work well & quickly. Thanks for caring.

The customer service representative was spot on and really knew his job. He was polite and answered any questions we had. I would definitely recommend Brinks! Again!!! The representative sent to my home was awesome: 10 stars. Our Brinks system is easy to use and most of all it protects our family. Thank you for having a company that understands the needs of the consumer.

The person was able to sign me in autopay and I made a monthly payment. The person was knowledgeable and very courteous. He resolved all the issues that I had. He was thorough in his explanations. I felt very satisfied with the results to my questions.

Chris ** was very helpful and took the time to help us. We appreciate the hard work it took him to show us how the Alarm works. We are very happy with your equipment you provided for us. Mr ** should continue working for you with his Politeness is what brings your company more business. We do need a sign to to place in front of our house to let people know about your company.

Brinks employee very knowledgeable and helpful. He was thorough in his instructions. He went above and beyond to help me with the conversion. He answered all my questions. He demonstrated the new equipment for me. He was also very polite.

I have not had a problem with Brinks, doing the years I have had them. When I was informed by them I had to upgrade to their new system, and it wouldn’t have to change nothing. I said great. The Representative was very friendly and he did it in no time. I am considering an outside nighttime view camera.

Technician arrived on time, was adept, friendly and had I the update quickly finished and was on his way. Because my phone blocks unknown callers, I might suggest a company call would have been better! I actually installed a doorbell just for him.

The initial conversion was begun but there were a few issues that needed to be corrected. I had to wait a month to schedule a Brinks Technician to come to my residence, which caused me some frustration. When the Brinks Technician arrived he quickly resolved remaining issues restoring my confidence in my Brinks Security system. The Brinks Technician was extremely knowledgeable and was an excellent representation for his company.

Dear Associates,

Pleasant and friendly demeanor is appreciated. Tracy advised us to not hesitate to call if we needed additional help.

We cannot get the phone to ring when doorbell is rung when we are away from the house. The front porch shows and can talk to front porch but the doorbell when rung does not ring on our phone so we don't know when anyone's at the doorbell.

Home security system worked well. We did not have any problems. If we had any questions there was always someone in customer service available to handle our questions or our needs. I recommended my cousin to keep the system when he bought the house from us that already had your system installed.

Upon switching to Brinks from AT&T, I was told my bill would not increase. It will stay the same. But I found out that’s not true. My bill went up $2.00. $2.00 means a lots to a person on fix income. Add it up for 36 months that a total of $72.00. I received a $12 credit from Brinks when I was setting up my directed payment. I could have gone with ADT security service, there were cheaper, but since AT&T partners with you all. I thought since the price were the same I should sign up with Brinks.

Brady, our assigned installation tech, was very focused, efficient, and effective throughout the entire procedure. He answered questions and demonstrated procedures as needed and very patiently. Our interactions with the scheduling staff was very convenient and accommodating. All in all, the experience was comfortable and smoothly managed.

The system is convenient and easy to use. I was able to tailor it to my needs. Since I am in a townhome, I don’t need as large a system as someone in a larger single family home. I can communicate with Brinks through the control panel as well as by phone or email.

Called on Monday to have a service come out and take a look at it and I'm still waiting for a callback. We're already a week out. I'm not very happy right now. Need a callback to schedule a service call.

The tech was patient with my questions and was able to guide me thru the app. I had never added guests as users so it was a new event for me to find out how to do this situation. She was easy to understand and did not hurry me thru the process.

Your rep Xavier was fantastic, he saved the account from being canceled, but as per usual, no follow through on the problems by outside contractors, not aware of all things need on the work orders. Resulting in their cancelation. Terrible way to get an existing customer to stay, as I said Xavier was great. Brinks as usual is lacking.

When I initially had service with Brinks I could always immediately reach customer service. No so with Brinks. Always on hold due to “unusually high call volume” which I believe businesses now use as an excuse for being unable to take your call in a reasonable amount of time. In addition, when I renewed my contract, customer service rep was not truthful about my monthly rate.

After numerous calls for help within several weeks on a daily basis, the last three attempts were acceptable. Technician visit scheduled. Customer service responses needs to be seriously addressed. A one-to-one personal conversation is very important. Texting is inferior, it rarely works.

Professional work, well experience. Excellent job, appointment on time, before leave make sure how is work. I will totally recommend. Please my complement to Brinks Home Security. Thank you for your offer two years @ lower price.

Very professional organization. The Technician arrived on time, did his job, explained everything to me. The system has been working flawlessly and I have no complaints. The photos are accurate and sharp and they cover more than the previous camera.

I had an extremely good experience from customer service to my installer. I switched over from AT&T digital life to Brinks. My installer replaced all the equipment that needed to be replaced. He also tested all equipment before leaving. My installer was amazing and patient with while teaching us how the system worked.

Recently my alarm system was installed, and there were several false alarms; which caused issues with me leaving work. Those issues have recently been resolved by one of your contractors. He installed a new device, which to this point appears to have corrected the problem.

Alarm install went well. Did a good job. Courteous. Nice guy. Took a little long but not a problem. Very helpful. The equipment is working well and the new pad they left us easy to use. Wish it could have been wall mounted where the old unit was.

Our installation person was very professional and very informative. He was very quiet, did his job, we didn’t realize he was even there sometimes. We had AT&T Digital Life. We were very happy with AT&T but my wife and I spoke the other day after the installation and we are waiting, pleased with Brinks home security system.

Just had our new system installed. (We were AT&T Digital Life customers, but switched to Brinks.) We had a couple of minor issues with the new service, but tech support was very helpful and the issues were resolved! Love the keypad panel with scenic images.

I am sorry I cannot rate you at this time. I cannot talk about my service because I did not start out with your company. I just received your camera with my old service. I had to call because installer thought they finished the job but did not. Then my call with tech support in the middle of that call we got cut off. They did not call back. I again tried calling again on hold for more than 10 minutes. Had to try to go back through the steps by myself to fix the camera to take pictures and notify me. So sorry I was grandfathered in from another alarm system.

The customer service was excellent. The contractor Brinks sent out to install the equipment was great. I like the fact he did not have to install a lot of heavy equipment. I have all of this equipment from the previous Security company that need to be taken down off my walls. The only reason I gave Brinks Home Security a 4 star. I did not receive a sticker or a sign for the yard. I still have the signs from the previous security company in my yard. I would like to have the Brinks Home Security signs in my window and yard.

Attempted multiple times to update billing information by text, phone and online. Finally after different numbers were given I waited more than half an hour and got someone who transferred me to a gentleman who very efficiently, patiently and kindly took care of my problem.

Service is as expected and am very happy. The customer service reps are very helpful and very knowledgeable about their jobs. I have had to call twice already and they were very helpful. Customer service helped me to solve the problem I was having with my system and I did not have to wait a long time for them to know how to fix the problem. I will continue to enjoy my new system. Thank you once again.

I experienced exceptional Customer Service to listen to my problem and get technicians scheduled. Next, I experienced punctual, polite, helpful efficient, knowledgeable technicians. They kept me informed every step of the way until the problem was resolved and all of my questions answered. I am as very pleased with the service that I received.

Great Customer Service when you need answers! They always try to keep you update on things such as make sure you pay on time and updates on your equipment. I would recommend Brinks because anything you need to know they are always there for you 24 hours a day. Thanks Brinks.

Former AT&T customer came aboard and so far things are going ok., Little different system but getting use to it. Trying to get ahold of someone is a bit challenging but finally get through. Texts are a good thing. I like that feature. Install went good. The tech was good to work with. Overall satisfactory on everything.

Everyone had been helpful so far. Scheduled for service was supposed to be here on the 8th but was no call no show. It is rescheduled for Saturday 1-5. Will let you know if this one shows up. Otherwise service has been great.

All personnel are so friendly and helpful each and every time I call. They always make sure I’m satisfied with results of phone call. I would recommend Brinks to family and friends based on customer service alone! They genuinely care if we’re pleased with results of interaction!

I have tried for 3 weeks to make an appointment with a technician to upgrade my system. I am paying for an upgrade but haven’t been able to schedule with anyone. I am very dissatisfied and am considering canceling my account.

After having a 5 year contract with Brinks at a set price, Brinks competitively reduced my monthly alarm service fee & offered me affordable technical support. Both alarm monitoring service & technical support have been outstanding. I had an alarm equipment failure which was timely and effectively resolved within 48 hours.

I had a smoke alarm that went off for no reason. I called Brinks and they sent me a new alarm and a panel upgrade. I really appreciate their prompt and courteous service I received. That’s why I believe they are the Best!

Mac was great help with replacing device but also disconnected it for me after hourly false alarms at patio door glass break. Mac responded to my text on a Saturday after 4 calls to tech support was unable to correct the false alarms. THANK YOU MAC.

Our tech was very open to listen to our concerns and wishes. He diagnosed our problems and calmly went to work to install needed equipment and program the responses we preferred. When all was in place he took the time to inform us on best ways to use and get the most from our system. He retested all systems to make certain all was working properly. We are very pleased with the outcome of this visit.

The guy that installed put the motion detector at a level where our dog set it off when we were 30 miles away. Not real happy about that. I think we may be looking at other options because we are less than thrilled with the system and installation.

Scheduling needs help. I had to wait 7 weeks for install only to find out it was canceled. They wanted to reschedule 7 weeks after that. I had to request a supervisor and it was installed the next day. Installer did not know how to make my door interface with the panel and they wanted another 7 weeks.

Very good, on time, contracted prior to coming to my door. I am hearing impaired and he was her patient with me, spoke directly to me so I was able to understand him. He explained all items he needed to do. Was very helpful. Thank you.

Eric came for the update. He was very thorough and polite. He went out of his way to help me. He reapplied a door monitor that was not acting exactly correctly, and changed out a glass breakage monitor also. I am very pleased for the exceptional service he provided!

I will have a technician do an update and attach the sensors on 10/20/21. I will have more to say then. I had new windows put in so they will need to come out and reinstall the windows sensors and reset the system. Thank you.

I used your text option. Your agent had me run several tests before determining the speaker on my panel is no longer working. They made an appointment for a repair person to come out next week. I like the text option, I don’t have to sit on hold for 30 minutes at a time.

Great experience with Brinks on installation and service. Transferred service from AT&T to Brinks and it has been seamless and simple. The system's features are great and simple to use. The video camera is clear and provides a great vantage point in the driveway. Looking forward to the new service and equipment.

The Executive Response Team knows how to resolve problems and retain customers. Normal tech support could be improved. I shouldn't have to contact the executive team, but there's really no alternative if you have a serious issue.

The service man called me and let me know he would be arriving at approximately time and he did even though it started raining hard and made driving more difficult. He arrived as scheduled. The service man was very courteous and friendly. After he completed the job. He had me sign off the paperwork. He thanked me very much for my business.

Had an appointment for October 15 between eight and 12 o’clock. Nobody called nobody or showed. When I called to find out about it, was on the phone for about 15 minutes before someone picked up. I had a very important conference call that I was getting ready to start so I asked if they could call me back. But the girls that I had to stay online. Not very happy with the service right now.

Hello, I had called in to get my Password changed and changes so my husband couldn't have access to the house. I was told he wouldn't be able to access home through the appt feature he did. I'm not happy you guys dropped the ball.

Brinks Home Security works well for me. Customer service has always been prompt and helpful. I have used the service for several years and knowing that someone cannot enter my home without my knowledge and permission is a huge comfort.

Amazing service! From the moment we called it has been a wonderful experience. The phone rep was kind and very professional. More than willing to accommodate us and my mother who is cancelling DigitalLife as well. Our installer was very professional and courteous.

I would highly recommend Brinks Home Security. If you are looking for a reliable home security system, the Brinks system offers user friendly options to help keep you and your home safe. The installation representative arrived timely and was very efficient in transferring my Digital Life service and equipment to Brinks. His knowledge and instructions left me knowing I could operate the system. Great job! Thank you

So far we are very happy with the service. The installer was great. The service is simple to use and simple to operate. The app is wonderful. What we have experienced is nothing but great service. We are very happy

My alarm goes off when I forget to turn it off before I setup some furniture that makes too loud of a sound or my cats get too rowdy. Been luck on that so far. Having cell connection as opposed to a landline is a great cost savings too.

Not satisfied with customer service: I am not happy with the service I have received so far. The technician was awesome for customer service is horrible. Oh wait too long to speak to someone and when I finally come on you don’t understand them and they don’t understand you.

Awesome customer service from rep regarding a low battery warning in my thermostat. She was very helpful and knowledgeable. Walked me thru fixing it step by step. She was very polite and patient while waiting for me to do each step. This is the type of customer service I wish all companies provided.

The tech was supposed to be doing some upgrades on the system yesterday but he never showed. He was supposed to come in and put two more motion detectors. But the system works fine, as far as it goes. I've got a new problem that's going to lead me to spend some more time with this thing on alarm stay, rather than alarm away. So I need motion detectors. I'm satisfied with most of my experience with Brinks. But the service hasn't been that great.

I've been with Brinks for a while and it's been a good experience. The system is great.

At some point my Monitronics account was bought by Brinks. Starting in September, 2021, my alarm box has been beeping several times a day to inform me that the radio modem is no longer working. I called Brinks on October 1, was on hold for 2 1/2 hours and told a technician needed to change the radio modem and the earliest appointment was October 8 between 12:30 - 4:30.

Brinks is a good company to use. They don't take you through any unnecessary changes about anything and I haven't had any problems with the system.

I have had a contract with Brinks Home Security for 3 years now and I have had trouble since the start. The customer service is terrible. I had never experienced this before by far. My front camera stopped working just two months after installation and no one was ever sent to fix it. I now am trying to cancel my contract because it is ending and no one will send me the documents to sign and I’ve called numerous times and they hang up or don’t send any emails they say they are sending. This is a terrible company. I would recommend you look elsewhere. I am contacting the Better Business Bureau.

Brinks is great home security service and they work with you for your needs! Produce variety and reliable service! I would not pay for home security elsewhere. Can add extra cameras or video monitoring to your package if need be.

A rep recently came out to assist with installing a new camera. He was very helpful. Brinks tends to have the same person come out so it's the same gentleman that's been out to help me before. Everything's been satisfactory since I called and had my service installed and the updates I've had to have done. Everyone's been very pleasurable. The only thing is I've been having some issues with the new camera that they installed and I haven't been able to quite get that figured out. I've called a couple of times and customer service has been great, but I haven't been able to get what I need from my camera.

Their customer service has always been very thorough. They have done a very good job with the monitoring and they updated our alarm for us also.

I recently tried to cancel my month-to-month monitoring service with Brinks. I do not, nor have I ever had, ANY contract with Brinks. They took over accounts from Protect America, who went out of business. So, on 27 Sept 2021, before my payment for service was due, I waited an hour on the phone, finally got a customer service rep, who sent a email, "docusign" that I had to sign for cancellation, that said I had to agree to any/all fees that I might owe, (I didn't owe any), and that they were allowed to send advertising to my phone, email, text, etc., like it or not, to cancel the service!!! I did not sign.

Spectrum upgraded me to a higher gigabyte modem because they said my other modem was not strong enough. But everything is still not working back right since I got it. It's not an issue with Brinks, it's with the modem and the WiFi connecting to it. But Brinks in itself has been a good source of security since I had it. Their customer service has been good. Every time I called with an issue, it was addressed and handled in a timely manner and it seemed like they got time for me, whereas in today's society, everything is rush. I never felt rushed or insignificant, so it's good.

We used to be with ADT and it was getting so expensive. So, we changed to Brinks. Brinks cost a little less. Our experience with their reps has been excellent. The man that came and fixed it was very good. When I had the call about new parts, the lady that I talked to at the business was excellent and very understanding. The system works great. We feel very comfortable with it.

We like the Brinks system. We're satisfied with it. They replaced all my pads, motion sensors and door sensors. When I have an issue or the alarm system goes off, their response is just awesome.

We put the system in ourselves and it was easy. I like that I can alarm the system from outside of the residence. I can also alarm it at my house if I need to.

Brinks Security is better than some. However, at this time we'd really like to cancel services. We don't use Brinks very often. We're home a lot especially since the pandemic has taken over. The last Customer Service Representative was very attentive. He was really trying to help us with our dilemma. We are very grateful that we received a credit for next month and part of November.

I am a former customer of Protect America that was switched to Brinks Home Security for alarm monitoring services. I had the worst experiences of customer service ever. My technical problems were not solved, I was repeatedly lied about alleged expedite shipments of replacement parts, and promised refunds that I never received. Despite being charged via autopay for monthly services, I also started to receive paper bills asking me to pay again. None of these issues was resolved, my house stayed without monitoring service for 4 months until I cancelled my account with Brinks. Yet, I am still pestered by paper bills for charges I have already paid.

Whenever the alarm got tripped off, Brinks called to shut it off. They were good. I like that they are low maintenance.

After five years service Brinks refused to cancel my account at end of contract, kept charging me after I terminated service, then sent me to collections. I am currently suing them for the fake 5 months charges after I canceled. I recommend Ring. Stay away from these guys.

Service is good and prompt. Tech assistance is great by phone as well. I received help to solve a problem I had with doorbell. I have had the Brinks SERVICE in my home for better than 5 years. My plan is to keep the service around for my peace of mind.

UPDATED 9/29/2021: I was about to cancel my account with Brinks due to the lack of response either by email or phone. Then when I selected cancel the account, surprise!, a manager answered. Solved my issue and I renew my contract for 36 months more. However, when I tried to contact him again because one of the sensors was not added to the panel, he never answered my phone calls or emails anymore... Apparently, the only concern they have is to be sure that a payment is guaranteed and a contract signed. DO NOT EXPECT FOLLOW UP. Bad Customer service.

When I moved into the house, there was an alarm system already there and it was through Brinks. So, I called them and they rewired the box and made it look better. Brinks was okay but if they make an appointment with somebody and then you have to sit your home and wait for them to come, they have to make sure they make it to that appointment. Also, if they are gonna have cameras, they need to have a better way of being able to get it because they put cameras outside. I thought the cameras were gonna be better than what they were. I didn't like having to go out there, take it down and try to recharge them, and then go back out there and hang them up myself. It's like doing their job. They need better cameras. They had the camera going towards the street and every time a car passes by, I get it on my computer. I didn't like that either.

Updated on 10/27/2021: I have been trying to schedule the installation of smoke alarms and add smoke alarm monitoring to my account for almost 6 months. We have scheduled two appointments and no one showed up for either appointment. After the last review the company response was they would call me. I never heard from them. It is nearly impossible to contact them. I recommend you try to calling them for anything and see what happens. As soon as my contract is up I will be going with another company.

July 6 & 12 sent me two parts to update my system; it did not work. Set an app Aug 2 for them to come fix - no show and no call/I took off work. Next available appt was in Sept. I canceled service. They took Aug payment even though I had no service July and Aug. Then Sept 10th I received letter stating they will not cancel my service until they receive their last payment. We are grandparents raising 3 of our 6 grandkids with no security system.

The technician talked me through my upgrade. She was knowledgeable and was not afraid to ask a coworker for an answer to a situation that might come up. The technician was thorough and tested our system completely. We would recommend Brinks.

I started this process months ago. I have a my own account number but they are still billing my husband's account. I was told to pay this bill until my panel was upgraded. It was upgraded September 3. I tried to set up automatic payment but it won’t let me. I have been on hold with Brinks for approximately 5 plus hours. I received another bill in my husband's name. I’m waiting to pay it when I hear from someone.

I called in to schedule a install and the gentleman who worked with me was great. I am usually impatient but he was so easy to work with and actually found out that my second account wasn’t renewed and he took care of it!

The representative did his very best. The sensor arrive thru regular mail which should have been expedited and when I finally received it. It was ONLY the instruction book NO sensor. After calling back, I had to redo the entire order and wait another week. When that arrived it was only sensor and no book.

My girl helped me immensely to resolve my issue! All I really need is for y’all to mail me a sign so that I can tell the World I’m good with Brinks and that’s who covers my property!!! So I’ll be expecting a sign soon I hope.

I can honestly say that every encounter I’ve had with your company and representatives has always been very pleasant and my issues which have never been very serious have always been resolved with one phone call. Your staff is very friendly and knowledgeable! Keep up the good work!

The technician was exactly on time. Did a excellent job. I had previous issues that he was able to not only find problem but also repair. Was very professional. Would highly recommend. Customer service also a big plus. Had this security system for 20 plus years. Have never had a unpleasant experience.

I requested new key fob on 8/23. I was told it would take 5/10 business days. I have called three times and still have not received a new key fob. I am still waiting. I am very disappointed with the service.

Technician was very helpful helping us understand everything about the installation and how to operate the alarm system. The only thing missing is the sign to put in our front yard. We plan to call in to have one sent to us.

Somehow my account was linked to another person. My home system was left out of my control while I was on vacation. Brinks placed no priority on fixing the problem, even though it was of their own doing. Finally a month later I’m back on line.

The Agent called to let me know he was on his way. Was very professional. Came in wearing his mask. Addressed my concerns. Took care of the issues I was having, answered the questions I had and was on his way. It was late; but I felt comfortable with him. He was about business. Thank you!!

The outside camera is working after two days on the phone and my door bell camera still not connected yet after 4 days on the phone and we're still trying to get it connected. Right now I don't know what to do about it and I still trying to get it connected and working. I don't know what to do about it and I don't know who's response or who's to call to fix the problem.

Scheduling and connecting with BRINKS was awful. The chat suggestion is a joke. TIME Waiting for a human being was just ridiculous. People's time is too precious. It took so long to get through to you guys. It was hard and made me question the referral from AT&T DIGITAL and the referral to BRINKS. Communication with tech went nearly off the cliff on the final day. I just wanted my install completed. It happened. I don't give up. My life story proves it. I even suggested that I'd look for another company and forget about BRINKS. Perhaps they will prove themselves. Here's hoping. If not, I'll move on.

The company did Update on my panel but caused the problem that one is sensor no longer working. After I called customer service, Days later the technician came again. After 2hrs trying the problem still there. They finally replaced the new one for me.

The advisor was knowledgeable and very helpful. Put my mind at ease. I did not enjoy the extremely long hold time to be acknowledged. Also the options are too limited. Maybe add an option called “something else”. Thank You for asking for my input

Since the covid has been upon us all they have been working from home or short staffed. My contact order of who to call first was not correct. And whenever I tried to call back it was always a voice recording putting me on hold. I finally got a better number to contact and got my contact list upgraded. I now can get straight through to the dispatched caller and I am the first contact when there is an alarm going off. Now I can honestly give them 5 stars!!

It makes me feel secure when I am home, and my house secure when I am away. The service is immediate should there be an issue. The technicians are knowledgeable and pleasant. Brinks has been my protector for ten years or more.

The whole process was good, The installer and everybody who did have anything to do with getting me straight was great, but, now I’m having issues with my video bell and connection to my phone as well as my family.

I called for 2 needs. (1). Alert that I was not going to be home for a week. (2). Update my contacts and access to the control panel. Tech Support rep was excellent. We took care of both of my needs in a timely and efficient manner.

I had no issues or concerns. The technician was very good and knowledgeable. The customer service representative that scheduled the appointment was very good and helpful. I was very satisfied with everything so far. I was thinking of terminating my service with the company. However I will remain due to the outstanding service that was provided.

After spending 2 hrs, 34 minutes and 31 seconds, the problem could not be resolved. This problem started back in early April of 2021. I requested for a technician to come out to see what the problem is since technical support can not fix the problem. I was told that due to COVID-19, technicians are not going to homes which I don't believe because I had someone come out when my smoke detector was going off continuously.

Was without security for almost 2 weeks. Waiting for bathroom sensor to arrive, after carbon monoxide detector issues.. Thought it was resolved but it wasn’t. The repairman came back to fixed that issue on Monday along with the tech person at Brinks. Brinks was showing carbon monoxide detector sensor to be a different number from the one that was programmed in the system.

Service person was a day late and calling on hold for way too long for service call. On wait for 2 hours. The service guy was good but had no battery to fix. The lady we called sent us the battery. Sent FedEx next day.

Brinks Security company has excellent customer service in educating customers on the system that best fit their home for better protection and their prices are very good compared to ADT and others. Brinks Security also provide 24-48 hours installation with professional technicians and customer services.

I very much appreciate the young lady that helped me to recover my service due to the fact that I don’t answer any high risk calls which could have been from Brinks & had not received any notice by mail even though stated that it was mailed out to me. Thank you.

The Brinks Home Security system is an excellent set of devices that are not only functional, but are easy to install. While they may be burglary proof, the window devices are not babyproof. That is, if you mount them too low on the windows.

Email Brinks 2 days ago about window circuits 2 that open and closing since installed. No answer back and wait is lousy. Installer very good but left some problem. Switched from digital life and did not these problem. Overall system is ok.

Tech checked out the control box (ADT) but determined the battery was not expired as the panel had indicated. He also checked all the alarm sites and found them to be okay. The tech suggested I get a current Brinks control box as the ADT one is very old and outdated. It is also difficult for me to use. I have tried to contact Brinks to get an new one but have not been successful.

Have Simon XTI security system with red battery notification. Blake last person contacted from other tech support contacts received instructions to remove battery and have it replaced... battery & bulbs had to build substitute. I installed. System was working but still battery error. Blake explained email about package Coming on 17th was new battery. Also took time to explain why system no longer taking video when alarm triggered. Had originally done that. He also explained how to get doorbell picture and explained would need electrician to do wiring from inoperable bell so camera and bell would work. Charge electrician but Brinks no additional charge. I will do later, but appreciated all info and will send new brinks sign. Great customer service!

I have had Brinks in my previous home but the buyers decided after the sale to not take it over. I still had 18 months on my contract. Brinks worked with me and gave me a great deal for the same equipment. Brinks had a local security company do the installation and they were very professional.

My experience from the beginning with John via text all the way with the Tech who serviced the equipment was excellent! My first experience not so positive. But once John got involved everything changed. He modeled what we said in the service industry! You touched it you own it! And he owned it until it was resolved!

After attempting to put a new board that Brinks sent me for my older system after speaking to a rep I decided to go with an upgrade to my system. I wanted to have an install do the upgrade but no one is available before I leave for the winter. I had to call again to have a change order. Hopefully I will be able to install it myself.

Burglar alarm was going false alarms. Contacted Brinks. They advised battery was low. Bought a new battery still not working. The technician gave after 2 weeks and had to redo the entire system. After contacting Brinks for 5 days waiting on hold for 2 hours. Very dissatisfied with this entire process.

Was having trouble with our alarm panel. Low battery on “glass break” and low battery on smoke alarm. Need to know where to locate the device to replace batteries. Find your employees helpful and patient which is very much appreciated.

I contacted Brinks because I am enrolled in paperless billing and I am supposed to receive my bill by email. Since Monitronics became Brinks, I have yet to receive my bill by email. It is Quite frustrating because I may forget to pay my bill on time.

Service tech was very helpful and friendly. He addressed issue and set us up for a home visit. The tech was able to mail us the part we needed for repair and scheduled a time when the new, updated panel will be installed.

I think her name was Kaitlyn. She sent through for the error credit. She was very kind and I did not have any trouble understanding her. The long wait on hold was lessened when she was able to take care of the problem.

Updated on 09/17/2021: Every day that passes speaks to lack of communication and response to confirmation to cancel service request from Brinks. This at the end of a five year contract. No phone connection by specialist handling cancellation of service; waited on line up to 30 minutes. Then no response other than, "You will hear from us on ConsumerAffairs." This simple task then turns into something much more time consuming than warranted.

Have had our alarm system for years. Always feel safe and secure. We have peace knowing our home and us are well protected 24/7. Have had no problems with our system and they are always on top of things to keep our system up to date with the latest changes.

The alarm kept going off. (False) Alarms all during day and night. After sending two servicemen the last one was able to correct the problem. He was a very nice person. I would recommend him to all my friends. You should hire more people like him.

Unfortunately the first 2 Tech Support Reps didn’t want to bother helping me set it up because the length of Time doing so… The next 2 Reps did their best to help me set up the new Brinks System… I truly appreciate their efforts… So the first 2 Rep I give a 1 Star and the next 2 Reps I give a 5 Star…

Technician Joey was fantastic! Knowledge, courteous and speedy. It was an excellent experience. I highly recommend Brinks to anyone. Joey was careful on how and where he mounted the camera and took into consideration the way it would look to keep the room looking clean of wires.