Brinks Home Security™ Reviews

The person sent was well educated about our system and was able to answer All of our questions. He upgraded the box, checked All the alarms. He was dressed very presentable. Had a mask and social distanced. This is one of the reasons why we trust Brinks.

Service tech very friendly and helpful in assisting in setting up appointment. Was concerned about telephone fraud as call came up as Spam. I was very suspicious at first but tech identified my personal information and immediately eased my concerns.

I have had Brinks Home Security system for one year, and I am extremely disappointed in their customer service. Every time I try to log in to my account my username is not available, so I call their customer service and my average hold time is 30 - 40 minutes and after 5 different attempts over 3 months each time their representative tells me their web is not working correctly. When I ask to have a code updated they transfer me and I get a call 3- 5 days later from a local tech who tells me he will charge me to assist. I have no visibility to my bills, and nothing but a customer service representative's word that I am even in a contract!!! The mobile app for monitoring the system is fine, but the service, billing and updates is horrible. Also when an alarm was triggered - twice now, they did not contact the police for 5 minutes. I am glad it was not a true emergency, or I would not have survived.

Wonderful. When I call the Brinks number 800-447-9239 the message says they're open till 7 or 8 p.m. Monday through Saturday. Get the very next sentence is another voice that says thank you goodbye and hangs up the phone. This keeps happening month after month making it difficult to get billing and make a payment. Is the number turned off after hours and what are the hours, please. Thank you.

I have been trying to deal with the customer service of this company for the last 4 weeks. It is absolutely unacceptable. They are giving you deals to keep you on the hook. I have been waiting for the technician to come to my house for the last 3 weeks. Less than 24 hours they are calling me and saying technician is not able to make it until the other 3 weeks... What am I paying for? For waiting? Thank you... but I can do it for free. Just spent 38 minutes on hold to speak with the manager... Apparently... nobody is available. What if it's an emergency? I have to sit and wait for that time to be robbed or killed? Absolutely horrible... I am cancelling my contract w/o any negotiation. I would rather pay a it more, but get help asap.

My mom passed away at the age of 95 in Jan 2021. I was closing out her financial affairs when I was shocked to discover she was still being charged for alarm system monitoring. ADT had sent Mom a letter approximately four years ago stating if we didn't update our alarm system, they could no longer provide service. We chose not to update the system. Upon Mom's passing, I found out Discover was still paying for alarm "monitoring." (Brinks had now assumed the contract.)

I changed cable providers and my system went offline. I called Brinks' hotline and they took care of it really quickly. Sometimes the music just keeps playing and you keep waiting but I don't think my experience was like that. Somebody answered the phone rather quickly and they walked me through the setup without anybody having to come visit. I was totally satisfied with everything that I had to go through. It was a very good experience. I stayed with Brinks because they're doing the job.

My problems with Brinks started when my cameras disconnected from the internet. They sent techs to come reconnect them but each time I was told that since they were on the 2nd story they would have to reschedule. After 3-5 times of taking off work to meet them at the house I finally adjectives for a reduction in the price since they could not fix the cameras. They hesitantly agreed. I informed them that I was looking into a new security company because I was very disappointed that I could no longer access my cameras, and would this affect me leaving the company. I was told no, I could leave at any time. What I was not told was that if I decided to leave then I would need to pay the remaining months in the contract. The new terms were $38 for 48 months starting immediately in November of 2019. 48 months is 4 years, which means my contact should end in 2023.

Everything with Brinks has been fine. The price was right.

Brinks is a customer service nightmare. As with every service, you will one day need to cancel that service—it is part of the experience you need to consider. You can ignore all the glowing reviews from those here who are happily using Brinks but haven't yet had to cancel it. They don't yet know the brick wall they're headed toward.

We purchased another system which was bought out by Brinks. It appears this company is this large because it just goes out and keeps purchasing other smaller companies, forcing people to sign long leases to continue service and then holding them to those whether they move, service breaks down or any other reason. We had two homes on service with Brinks. We called over a year ago to have the monthly charges reduced from $49/mo to $29. We are now outside the 3yr window on the contract. On both properties. This was NEVER done. We called months ago letting them know that the systems were no longer working and the leases were still never cancelled.

I've never had Brinks before but what sold me with them was that it's not connected to the internet. If the power was to go out, I feel secure with that. They have good features and Brinks has been around for a while too. I'm liking it so far. When I was initially setting up with Brinks, I had no issues. It was perfect and it was great customer service. I'm not a big technology guy so that's cool for me that I can disarm my stuff before I get in the house and I feel a sense of security knowing that the system is in place.

I've had my Brinks equipment for four years and the only thing that needed to be changed in the system was the battery. Other than that, everything is good. I like the equipment because I can be in any place and I'd be able to see my home and use the cameras. The reps are really proper in the way that they handle the service.

We got camera updates through Brinks and the guy who came out to install the cameras was nice and decent. But, we're having issues with a camera in the back 'cause it keeps disconnecting and going offline.

Working with the customer service team of Brinks has been pretty good. I've had some failed communication there when I first called for the upgrade but after that things have gone pretty smoothly. The tech was really nice. We're trying to work something out because the upgrade that I was supposed to be getting wasn't supposed to cost me anything. All of a sudden, Brinks wanted to charge me $400-something. They supposedly straightened the problem out because they saw I was correct and that the upgrade wasn't supposed to cost me anything because I signed up for another two years on my contract with them.

I already had a security system when I moved in but I decided to change. I liked what Brinks had to offer. I've had some problems with the system but the reps came out and corrected it. Everything's been fine whenever I've called them with our issues. So, they're good.

The experience with the reps at Brinks has been perfect. They’ve been great and the system has been very good.

I liked the stability of Brinks. Their system technology is good and their concern was on the proper levels at all stages, which were the reasons why I chose them. The customer service team did an excellent job of portraying their organization and the abilities of their system. The techs who came to my home were very professional and they had some serious concern about protecting our property.

Somebody referred the rep, Brian, which made me decide to get Brinks. He was very knowledgeable and professional. The service with Brinks has been good so far and I haven’t had any problems. When I have one, I get in touch with the Technical Support Division and they walk me right through what I need. I feel safe with the system and I've had good service, so I would recommend Brinks.

We live in Canada and were using a local alarm company when we found out the Brinks had taken over the account. We signed up for a 3 year contract and when we were contacted by Brinks they informed us that it was a 5 year contract which we didn't sign up for. After explaining that to Brinks customer service on the phone they said they would honor it. But when we sold the house and the new buyers didn't want to pay the large amount every month we contacted Brinks to cancel and found out the the original person did not change the file and it was still set at 5 years (first red flag). We told them that we were moving into a temporary house and didn't want to pay for a service we are not using and they said they would suspend the service until we moved in to our new house.

Personnel were clear patient and very capable. Also able to work around items not in the normal flow. I was able to communicate with phone and pictures to complete the installation. Also, was impressed with the courtesy that was displayed.

They're extremely fast and efficient in their responses to any notifications that I get.

My bill was gonna go down but it gradually crept back up to about where I was before. Also, the guy said he could get my bill cheaper than what it was but I don't see that change there. Other than that, it's not so bad. I think the system should stay on after the electricity goes out but it's okay. I don't have a problem with its overall functionality and performance.

The technician did a great job. I had several items that needed to be done and everything was completed exactly how I needed it. I had tons of questions and he answered each one patiently and explained everything that he was doing.

Someone came to my door and it was a young man selling it. He promised that if I was charged again, that they would pay it but that didn't happen. I got clipped for $30 or $40. Other than the initial lie, the system has been okay. I'm very happy with it. It's nice to know if something happens, there's a tape somewhere that I can pull up. It is a nice thing to have. It’s a good protection. The one thing that kind of bugs me about it is if someone rings the doorbell, you can look to see who it is on your phone but that seems to take an awful long time.

I keep asking for an itemized bill and Brinks won't send that to me. They ended up charging it to my credit card, which I never authorized, although I paid the original technical upgrade by credit card. Also, nobody sent me a contract but they say I have one. It's very annoying not to have the right paperwork. Other than that, it's been a pretty good service. We've had trouble because if the routers go down, then the system has to change everything it has to accommodate. But the guy who came out and did the technical work was good.

Had a ongoing problems with the panel. Never dropping off issues like battery change in a sensor when it had been changed. Saying a window was open when it wasn't. This one on for probably about a month. Having spoken to technician but they never got to the root of the problem so while we rebooted the system and the information disappeared for a few hours it all came back again.

I just moved into my house and it had ADT. The people that lived across the street came over and told me everything that I was getting. AT&T basically ripped me off for what I was paying. I switched to Brinks and I'm getting more now for almost the same that I was paying. I like Brinks much better. I didn't have a doorbell camera before so I like to be able to see that. I also have the cameras in my house. I talked with customer service a few times mostly due to camera issues and they resolved those issues. Brinks has been good so far and I hope they stay the same. They changed a few times but I hope they don't yank the prices up on us.

My experience with Brinks went well. They’re supposed to come Friday to do something else for me. It's an adjustment. The TV people came out and did some stuff, and it changed something where I'm getting nothing now on the cameras, and we’re getting ready to move. I was gonna give them the new address so they could set me up there. The cameras are the most positive thing when I'm away from home. I’m from Louisiana and Mississippi, and we go back home every once in a while, and I can look and see if my house is okay.

I needed my cameras reconnected to my internet after a wifi upgrade. Not only was the tech incredibly helpful, but he showed me me some good tips and tricks on the app and the desktop. So informative, friendly, and helpful!

The representatives from Brinks were understanding and tried to explain all of my questions. Recently, I called them out because I was having some issues with a fire extinguisher going off when my wife was barely cooking anything. When the smoke alarm went off, it would trigger the glass break alarm. So, then I have two alarms blasting. The technician explained what was going on. My glass break system was loose on the wall. He said the frequencies that was bad from the smoke alarm reached a pitch enough to make it think it heard some glass breaking, so it would go off too. He tightened it to make sure it was straightened. It really wasn't much else he could do. He changed my doorbell camera. Everything appears to be working just fine now. It was a good service. I like the system a lot. I've had Brinks since I’ve owned the house, and it's been a good system.

I had some window installation done on the house so I had to contact Brinks to learn how to turn the security system off while the installation was going. The customer service was excellent and very helpful.

I had an issue with the camera but we called someone last week and they worked with it. It’s better having the service with Brinks. We’re more secured.

I like the quality of my Brinks system.

We had to make an appointment on 19th, but my front door camera is not working at all! The person I spoke to tried to assist but ended up disconnecting my camera completely grrr. Appt set 19th geom 5-930 augh...

Scheduling, upgrading, installing and educating were all outstanding. Highly recommend Brinks Home Security for your home monitoring and security needs. The cameras really added another deterrent and the installation was simple and easy. As long as Total Security and Brinks do business, I’ll be doing business with them.

The most recent representative I spoke with provided excellent customer service. She actually did everything she could to help the situation, which the previous 3 reps I spoke with were very rude and did not do much to try to help the situation. The most recent representative I spoke with was very patient, explained each step, empathized with the frustrating situation and just overall provided absolutely excellent - outstanding service!

I had no problems getting a broken sky bell replaced. Customer service worked with me until the issue was resolved to my satisfaction. Repair service even got my appointment moved up since safety was a issue for me. Recommended brings to friends based on my experience.

I contacted Brinks because I received 1 of 2 indoor cameras as part of a promotion to extend my subscription. Within a couple of days another camera was delivered. This was excellent customer service and an example of how Brinks takes care of customers. Job well done!!

Upgraded my system. Technician was timely, friendly and did his job. He answered all my questions and had to retell me my password. He worked quickly and did not tarry. He did a good job of fulfilling what the system needed.

My overall experience with with the Brinks technician was absolutely amazing. The technician was able to fix/replace the sensor that had gone bad. The technician was very knowledgeable & professional while working on the issue. He also make sure that my system was back online before he left. Simply Outstanding..!

Everything was good. But the only thing was when I called and they fixed the alarm, it didn't work after that. It was the same issue all the time. I talked to Judy the last time I called and she was very, very, very nice. She was very patient and she understood my problem. When the guy came, he was very explanatory. He checked and fixed everything. After that, I'm using the alarm the way it should be. It is working very good.

Brinks moved my service and did a great job. The technician was fantastic and it all went well. The doorbell is not as efficient as I would like but it works. I would recommend Brinks. I'm happy with the service and the professionalism.

Chad is a professional. I appreciate the time he spent to get the install correct. He went above my expectations. Which is very rare today. Thank you for your time Chad. I would definitely recommend Brinks Home Security. A couple of the coworkers he had to call into for resetting were not as helpful.

Converted from (PAA) -Protect America Alarm to Brink. Transfer was great, service is great and assistance is awesome. Happy with the brink experience and everything, easy to understand and easy access to service. Very affordable prices and easy installation as well. Very updated data box.

We have 11 months left on our contract and when we go to just monitored service the price per month stays the same, $20-30 more per month more than the competition. I am sure I will be shopping around. Other than that the service has been adequate but not happy with sky bell camera, not positioned properly to see walk way and does not always have a connection.

The phone tech was able to assist in getting the settings set back correctly so that we did not use so much recording time. The original tech 3 weeks ago set all of the cameras to always record. This tech was able to correct that and allowed us to save space.

Everyone from young lady taking initial report to Pete to Ross did a great job. Was a little difficult with contacting over phone but once talked with Pete everything was excellent. Ross was right on time, pleasant, knowledgeable and answered all my questions. Checked all of our equipment and updated. In and out in one hour. Very kind young man.

Great response from Brinks. The only problem is the system's volume is at max and is extremely low in volume. Prior system was nice and loud and I could hear the beeps easily when leaving the house. I can't with this one. Otherwise no complaints. Thanks.

I appreciated Chad’s thoroughness and how he communicated with me about what he was finding. He got everything fixed and it was a great service call. Glad to have a seasoned technician here to get the system fixed. Thank you.

Service technician was very friendly and knowledgeable. I like how he shared information he thought I needed to know about my security alarm. I’m sorry I cannot remember the technicians name But he serviced me February 9 ** so if you look up your record you could find his name.

I was notified that my basement door was open. My son met an officer at my house and they searched to see if anything was missing. Nothing was out of order. They decided that the wind must have opened the door.

I spoke with a young lady on February 5, 2021 regarding some signs that I had ordered back in the beginning of January. The young lady explained to me that there was a back log on the signs but it shouldn’t take a month to receive them. She then ordered me another set of signs free of charge. The young lady was extremely nice and provided exceptional customer service.

The service call was great and no issue with the Technician who service our alarm system. I am very happy with the service. We had no issues with our alarm system prior our service call. The Brinks company is a good to have.

I called to get some assistance with my online password. He was a former Protect America customer and never registered with Brinks. The text message support was quick and helpful… I would recommend this form of text message help. Yes it seems easy to use and if you missed something you can always go back and read through the messages!

During this pandemic times Brinks has worked with us financially and customer service is A+! I would DEFINITELY recommend! I've been able to rely on the services they provide and sleep sounder during the nights out in the Florida countryside. That means A LOT! Thank you Brinks for helping to protect me and my family!

Got safety concerns? I recommend Brinks products and services which comes along with a caring competent customer care “TEAM“! A priority to assure family and business safety concerns! I have always received positive feedback when reaching out to Brinks via phone and text!

I don't use it. It's not practical for me, but I understand that I have to pay for it until the contract is up. I've tried to talk to someone about this circumstance, but no one really cares. I don't know what else to say.

Very professional, prompt, and precise! I recommend them to everyone. They are better than their competitors. They will transfer your service if you move. Please note that my service contract and yard signs say Synergy but they are part of Brinks in Las Vegas area.

Great customer service and professionalism. I would recommend to friends and family anytime. I had a technician come out to fix my door camera and set up to connect with Xfinity vice AT&T when I changed cable companies; the technician was very knowledgeable, professional helpful and friendly.

The agent was very helpful in every way. Very thoughtful and concerned about my situation. I will be a customer for as long as I can with this type of Support. From the short wait time to speak with someone was even better. Thanks again for caring...

The young man that assisted me was very knowledgeable and professional. I appreciated the service that was given to me during this appointment. I look forward to more service like this in the future.

First, I am always fair and accurate with my comments. My alarm system has not worked correctly since January 29th. I have made several calls and a repairman came out once. Still doesn’t work correctly.

Great technical support with issue of old alarm going off that ended up not being connected to Brinks System, but I had assumed it was. Agent was patient with alarm making it difficult to hear. Walked through process of disabling old alarm.

I contacted Brinks and though I am in rural Arizona they sent a technician who said that I needed a whole new panel and replacement of some of the devices. He came back with the new panel, The new devices and hooked everything up for me. Not one penny of cost to me since it was their panel that needed help. I would recommend them to anyone.

The gentleman came to upgrade my keyboard box at home and it took about 30 minutes to do. Check it all out to make sure that the doors were arming properly and answered all of my questions. No complaints for me at this point in time.

I called and had my door sensor checked and the lady reset it. It worked one day and went back out. Called two days later to reset and that lady said to change batteries. I did that. It still doesn’t work.

I was able to get my doorbell camera back online. I only had to call one time. A technician did not have to be dispatched to my house. The representative was patient and knowledgeable with me. She was able to solve my problem.

Great installation/upgrade with technician. Brinks has not been so good. Slow to respond to alarms, inflexible staff on phone. Again technician was best part of the the event. Had it not been for the technician and his stellar work, I would have canceled service after 15 years.

Stop the false alarms! Do not contact the police, as it cost money and disturbing of my street w/ seniors!!! Contact ** first. Contact ** second. Your key fobs are not working. My alarm pad always says: key fob failure. I tried your tech in vain.

The employees are very nice. Walks you thru your problems if you are fixing them yourself. Very patient and contacts you extremely fast when there is a problem. If you need service, you do not have to wait for days. They get you in quickly.

I apparently missed the call from Brinks when my alarm sounded. However, the fire department was dispatched to my home. Thanks for your follow up protocol. I called the next day to update my phone number. Thanks very much for your help.

Agent was knowledgeable and helpful. She was able to help me update my my payment information. She knew exactly what was needed to resolve my issue. I would definitely recommend Brinks Security to my friends and family. Thanks for all your help.

We were Protect America customers but now Brinks purchased them. So far the customer service is way better than when we were with Protect America. Hoping this continues as they were able to answer all questions we had. Protect America was never very good at customer service in our opinion.

The customer service was excellent on the phone. However when the technician upgraded the security system, he was in a hurry and didn't show me how to use the system or leave me a brochure. I have emails and texts constantly and don't that much notifications.

Services and çustomer services were good. The team representative was curious and knowledgeable with answers to questions. I found representative to be patience and honest in the aspects of dealing with a customer. Thus would recommend a customer.

RAY HELPED ME WITH ALL MY CONCERNS AND IT DIDN'T TAKE HOURS TO FIGURE OUT. He was patient and he went through the process step by step and finally we got the sensors back working and he also helped with my billing concerns and got me back in a 2 year contract.

Brinks recently came out to update my monitoring system changing it from 3G to 5G. My tech. Promptly changed out the equipment, checked out the doors and main electrical board. Was very courteous. I would recommend Brinks to anyone wanting to add security to their homes.

I was on customer service line and tech lines from before 4 am to 8 am and they never resolved my issue. The first 2 people I spoke to were rude. One of their names was L O ** and one was Marcelle. I never received the callback I was promised and they finally agreed to send a tech in 5 days. I guess I am supposed to listen to the alarm for 5 days and get no sleep. This is ridiculous. They finally said if I pulled their smoke alarm down by the wires it would stop, which it did not. They could not even see what type of equipment I have from their files which is also absurd.

Thanks for this AH-MAZING camera! It's very clear and picks up images easily. This has added an extra layer of security for my family???. The Installation was quick and easy while the tech was very personal and provided additional information pertinent to the operation of the equipment. The fact that it was "FREE" was a plus!! Thanks!

The service technician was extremely knowledgeable and friendly, he took care of the issues in a timely manner. Everything turned out as I hoped it would. The doorbell camera is a nice addition to our security. Thank you for the service.

The tech was very knowledgeable and did the job fast and efficiently. He was also pleasant and educated me on everything he was doing. He kept himself and my family safe by keeping his mask on while he did the job.

Perfect job, did everything possible to make it work to the Point where he had to come twice and still do a good job. I definitely would recommend him. Tell him thanks for doing such a great job. Thanks!

Professional, knowledgeable, courteous, respectful service! I recommend Brinks to family and friends for their affordable service, great technical support, security features, & quality equipment. My equipment was upgraded and no charge to me. The technician changed my equipment fairly quickly and easily. The Technician trained me on the use of the new equipment with no problem.

Have received at least 3-4 calls from you to see if card received... still has not arrived. I know that post office is horrible now. Last call from you I was told to look for card again and I'm watching for it. So far still nothing. Not your fault.

Tech was very professional and patient with my questions. Checked everything out that I wanted in addition to system upgrade. Very pleased with service. Would recommend Brinks to anyone looking for service. Gave some good advice about two band wifi usage.

Best experience I ever had and technician offer great advice. Tech was professionally and knowledgeable. Tech took his time and make sure that everything was working and install properly. Technician was on time and called ahead of time to make sure someone was home.

It was great. Had no issues with it. Will think of getting services again in the future. I Have shared the service information with others. And are interested. Not sure if have contacted anyone. But I did share. Never had service in any of my other houses.

This is the 2nd request for this survey, as I already completed one after the tech came out. He did a fine job! The tech satisfied all of my requests and needs. He was prompt, cordial, and stayed until all work I requested was complete. Thank you.

Our home security company was purchased by Brinks about six months ago. I was a little nervous with the change at first, but Brinks has been nothing but outstanding in its service. The transition was totally transparent to us. The service continues to be high quality with some added bonus (e.g., easier system testing).

Brinks follows up if my needs were met and ensures that my requests are totally accomplished. This is one of the reasons being with Brinks over 18 years. They are always on time and if not they will call ahead if any delays (traffic).

It is very difficult and time consuming to speak to a person. Your chat and text options are the same thing and don’t provide personalized service only bots. I should be able to manage my payment settings on website but can enroll in auto payments and can’t unenroll if I should want to.

I received a past due notice from Brinks even though my monthly payments were up to date. The rep, Alex, checked and found that my email address was entered incorrectly so I wasn’t getting a bill for a service in October, 2020. She updated my info and took off the late fee. The bill will be paid with my next monthly fee.

Timely manner and very courteous repairman. He explained what he was doing and very professional. I greatly appreciated how he explained what he was doing to do and when he was done showed me what he had done and explained a few things on the alarm keypad also.

Good service tech. No problems with the problem. Was having to wait for almost 2 months for appointment because of other tech dropping the ball and waiting for parts. Switched tech company and no problem. Thanks. Yes I will recommend you guy’s to my friends. Thanks again.

My recent upgrades were done fast and the technician was safe and professional. He arrived on time, followed COVID social distancing protocols, and ensured his workplace was clean prior to departure. I would wholeheartedly recommend Brinks Home Security to all my friends, family, and neighbors.

I have nothing but great experience. Always willing to help. Would recommend it to friends and family. Great customer service. I would like to own my equipment in the near future. That is my goal for future. Thank you for all your excellent service.

I had called Brinks about a faulty smoke detector and Jeremy who I spoke on the phone was extremely helpful and understood my problem and did everything he could to help. Jason who came out to service our home was very knowledgeable explain to the procedure and process. He was extremely helpful as well. We are extremely satisfied with the service that we received.

I am very pleased with the prompt attention I got when I called about my “low battery” alarm. The technician was well versed about the situation in my system. He had with him the battery that it needed, YAY! I had been told to buy 9 special batteries and I got them. But on installation day, he told me to return the ones I bought. The system is working very well now! I’m happy. Thank you!

After considering cancelation due to receiving incomplete home updates and an unbelievable, 1 hour call that was, to say the least, extremely disappointing, we now have another appointment set up to update the system. I appreciate the efforts of my last call and hope to continue doing business with your company.

Tried calling and the wait time was rather lengthy so I went to the website. The assistance I was seeking was not available. My hall sensor kept beeping periodically/intermittently. I attempted to resolve on my own. After I disarmed and then re-arm the beeping subsided. I did not know what was causing the beeping.

Everything's been good when I interact with Brinks' reps. Our system is what we pay for and just by having it, we feel more secure when we leave.

We bought this house in October and it already had the security system in place. So, we shifted over into our name and then, we needed it updated. The customer service rep was quick and very professional. He got things done and there were no problems. But I need to call Brinks and ask them how to set it at night so that we don't set it off if we get up in the middle of the night.

Everything is not working with my Brinks System and I've paid two months already. I ask them why they don't have somebody come in to fix my cameras and my alarm. They then told me that everyone is busy and that they're working in their houses. I'm very dissatisfied with Brinks. They're no good. Nobody is fixing my system and they take my money every month.

Brinks has been very good as far as contacting me right away when I have an issue. Last month, my alarm system had to be reset and there was an agent who helped me. She really took her time and walked me through the whole thing. That took 35 minutes and she was really patient with me.

I had an excellent experience with Brinks customer service. The one thing I had to all for was the placement of the thing that goes on my door. One of my doors wouldn't get read. I get it registered on the system that the door is open when it's not. So, I can't even use my alarm. Brinks then scheduled service.

Brinks is a very good platform. It is secure, safe and it's a first-party security system. At my home and at my business, I only use Brinks. All system features including the Skybell and the cameras are good. With the system, I can call the police or call for an ambulance. I'm very happy and I feel secure enough with them.

I've had a couple of issues where my cameras quit recording. I had one guy tell me that I could get more pics if I wanted to pay more. I said, "I'm already paying $30 a month. I should be able to just go through and delete them." It was like, "Well, no, it doesn't work that way." The issues of not being able to record or get notifications because my slot was full irritated me. I was about ready to go to SOS Alarm because they got a DVR that you can set it up for 30 or 60 days videoing. But then after that, it just starts overwriting. I was like, "Well, then maybe I need to find somebody else." And next thing you know, the next person I talk to was, "Well, here, we'll just clear that storage up and you'll start recording again." But most of the people from Brinks that I have dealt with have been helpful and very pleasant to work with.

I was a client for many (10) years with another alarm service, then Brinks took them over. Anyway my credit card expired as they do, they sent a letter threatening to put me in collections and report the credit bureaus. A simple phone call or email would have rectified the situation. Instead, they threatened collections and destroy my credit. DO NOT DO BUSINESS WITH BRINKS. I have filed complaints with both the BBB and AG's office for ** business practices.

I heard of Brinks through word of mouth. Their communication is always good. But I noticed sometimes that the capture is delayed before it comes to our phones. And sometimes, the capture doesn't come right then. It takes a while. I explained to Brinks what we were experiencing and told them I want to consider going with something like 24-hour images. I hope it gets better. Thank God, that ain’t all the time.

For what we pay, there isn't much to Brinks' service. The door jamb deal doesn't work half the time. We have a lot of problems with the little deal, and I'm not impressed with it. I would like to get out of the contract.

When Brinks' system is down and you need some help, it's not a pleasant call to make. If you've got a technical issue, 20% of the time you get really good help. The other 80% of the time, it's just about useless. The best thing to do is keep calling because the odds are one out of five calls, is what it takes to get help. My girlfriend has an outdoor camera. She got a new router and a modem from her internet provider. All the various devices around her house didn't match up to the Wi-Fi. So that camera needed to be paired to the Wi-Fi.

There were a couple of guys going door-to-door and they spoke to my husband. But my husband was upset later because he said that those guys made it seem like they were from Vivint, and that Brinks is taking over all the Vivint customers. Also, that it's a better quality. He said it's the same company. So, my husband said, “Oh, okay. If it's still the same company, you know.”

Brinks came out recently and updated my system. They said, "Continue using it as you always did." They were very cordial. Brinks is easy to deal with, honest, and they provide good service.

I am currently under contract with Brinks. Prior to signing up with them I completed my contract with a competitor and was month to month. Recently I enhanced my internet signal and my devices went offline. I simply wanted to reconnect my devices back to my internet service. I have spoken to 3 support members. I am a Registered Nurse and unfortunately I have to contact Brinks in the late evening after my shift. The 1st person I spoke with informed me that I needed to be home to complete the process which was fine, but getting through the verification process was challenging because she could not locate my account (did not enter the correct #) and I had difficulty understanding what was being communicated to me.

Brinks gave me different options I could get. I was satisfied with the installation. Brinks is reliable. The system sends you all the notifications through your email or to the app every time it's alarmed or unalarmed.

I've had Brinks. I upgraded the control panel and they put an inside camera. I was very satisfied with the guy that put it in. He was very professional. Everything went well. The control panel is the biggest thing that I like because it was so old.

I started a contract in 2018 with Stay Safe Security. I moved out of the house to another country and tried to cancel my contract, they wouldn't let me. My ex husband stayed in the house, kept paying the bill and didn't use the service. It was transferred to a Brinks contract and he kept paying till the 2 year contract was up- he tried to cancel it and they wouldn't let him. So he contacted me and I tried to cancel and after a few attempts I was finally able to. They sent a "final bill", after the service was cancelled. The service hadn't been used in years and we tried to cancel it over and over. Then I was made aware it was sent to collections!

I called Brinks to let them know that the camera wasn't recording when someone came into the gate. They fixed it and everything's back to normal. I like the system of Brinks.

Everything was fine with their customer service team. When we have a false alarm, I've learned in the past to put the code in twice to disarm it. If I do that in a certain amount of time, then we don't get a phone call. But the past couple of times it's gone off, we haven't gotten a phone call. But we're happy with them.

I've been with Brinks for years and the system works fine. When I contacted customer service, everything went fine. The regular Brinks man didn't come but they have a contractor who came out instead. He treated me like he should have. I had a recent problem and they had to come out and replace all the batteries in all of the sensors. I had the guy add one more sensor while he was here. He did an outstanding job.

Most recent, had a false alarm all good it happens, I received a call from Brinks and the tech worked every angle to resolve the I appreciate the professional, polite people I have encountered on the phone at brinks home security. Thank you much for your service.

The system is fine but I feel like there are some kinks in it. It wasn't set up to record during certain hours which are my sleeping hours, between 12:00 AM and 6:00 AM, which I would mainly need it to. There was an incident where someone was in my yard. I happened to be up at 2 o'clock in the morning and I saw him on the camera. But when I went back later that day to look for the footage so that I could contact the police, it wasn't there.

Raul, was amazing. Very thorough and knowledgeable. I am noticing on the screen occasionally that it will say my wi-fi is not connected. Does that affect my service? He gave great Customer Service, also helped me understand what was going on.

I've been with Brinks for seven years and I'm happy about them. My only issue was that I had problems initially with my last set up. I recently moved and we had some logistical issues with getting my stuff installed the way I wanted it and my equipment not being brought to the job. They decided to give me a credit because it went way beyond any typical situation. Outside of that, I recommend them. They have the best deal going and I'm satisfied with my service. The response of their system is prompt and they are reliable in trying to keep their customer base happy.

My experience with them has been well. I had somebody out to the house a couple of months ago to update my panel with new firmware and they put in a supervisory code and I wasn't able to turn off the alarm. I got ahold of somebody at Brinks and they took care of it. It was good customer support.

We originally had our monitoring system with another company which was purchased by Brinks. Brinks was charging us $62 a month for basic monitoring which is significantly more than their peer monitoring companies. Anyway we sell our house and inform Brinks we no longer need their services. In good business form they ask if they can be our provider on our new house. I told them no due to their inflated costs and they come back several days later and throw the parachute and offer $17.99 per month for new monitoring. Nice gesture but where was this when we were paying $62 a month?

One of the key fobs that we had apparently had run its course and I had to order a new one. The customer service was very good. I've been very satisfied with the overall experience.

When my Alarm sounds Brinks call and they make sure you are the person in the House. They are polite and professional. Thank you all for serving and protecting my family and I by making sure we are ok before you complete the call.

I've had a good experience with Brinks. The technician that comes out has been coming out for quite a while. He's been the same technician. They've always answered my questions and provided me with what I needed. I like the cameras, the door locks and their recent upgrade to 4G. But the only thing is, my back door is not working from the corrosion from the batteries. I have to get somebody to come out. But I would recommend people to Brinks.

Brinks is an excellent company. I had a bad board in my main control and they sent somebody out. The serviceman fixed it very promptly. It took a week or so for him to get here but he told me how to bypass that section of the board and the alarm worked fine. He was excellent. If I hear a noise outside my house, I look at the camera first. You don't have to go walk out the door and get hit in the head with a baseball bat.

The keyboard was malfunctioning. Also, when the system was initially installed, the plug that it goes to wasn't working at all. The individual that came out was very good. He did resolve the issue. I got a newer keyboard and it's much more efficient. I like this one way better. The service is good.

My experience with Brinks went great. They're a very professional organization.

I called to modify the account phone number information. The representative was kind and professional. We discussed camera upgrades, a new lower contract and the doorbell. I indicated that I would contact the company back if I wanted to extend the contract in which I probably will. Brinks has been a very pleasure over the last several years that I have been under contract.

Called weeks ago to address a problem with system. Got someone that sounded like they were in India. Have been hung up over 4 times by this customer support. If it gets too difficult, they hang up. Eventually (HOURS LATER), I got an appointment with a technician who came out weeks later. He could not do what they said they would do. Still trying to fix system amidst their lies and incompetence. Avoid at all costs.

I've been with Brinks for many years and every time I've needed some service or guidance over the phone, I get very good customer service. I call in to make sure my system is up and working right. We'll do that test from the house and they walk me through it. We do it together and that's wonderful. I'm 68 years old and sometimes I forget stuff and they seem to have a lot of patience with me and I appreciate that.

We had a front door change and I put new security on it. Brinks' technician came out to hook it up to our system and it all went really well. He was very thorough and gave me good explanations. He also gave me some pointers on how to use the system because we're not really that savvy techno. The system has been working and everything is okay.

My neighbor in Pennsylvania got Brinks through one company that's not actually Brinks. I called that company and we had quite a bit of hiccups in the beginning. Brinks helped out to try to get them to do what they had to do. Once everything was fine, we were able to move forward. I had to be with that company for one year then service switched over to Brinks. I finished with them, sold my house, and bought another one in Florida. I liked Brinks so I decided to go with them. At first, they had me paying for both service at my old house and my new one. Then, I started complaining quite a bit.

My sensors kept saying "low battery" or "offline". It took about two to three weeks for them to come out. But I kept getting alerts at 2:00 or 3:00 in the morning. The sensors I have had two different battery sizes. When I called in, they told me those sizes. I purchased the batteries on my own and whenever the low battery sensor comes on, I take it down, replace the battery, and put it back up. So far, it's been good.

Household members are hard of hearing requiring system be set very high which is irritating to hear. Batteries don't last long. Customer service okay. Door alarms voice is annoying with hearing difficulties. Very expensive in my estimation.

Everything is going good with Brinks. The system is protecting the place.

Brinks is a large company that is disorganized in terms of customer service and has very poor quality customer support. Many of the people don't know how to solve my problem. Customer service has improved a little but it's still very bad. The worst issue is how long I have to wait online. Brinks should have a call-back feature where they call me instead of me waiting. The Alarm.com app is very good though.

I called to see if Brinks could help me solve this connection problem. They asked me to call back Monday and they would connect me with the alarm company. During the remainder of the wknd, I discovered the internet connection plug had been accidentally unplugged. I plugged it back in and the problem was solved. The Brink rep was professional and courteous.

The alarms kept going off, like a window was open and it wasn't open. I was ready to rip it out of the wall and give it back to them if they weren't going to get it fixed. It took three service calls. The sensors were so old and Brinks would only let them change so many at a time. I said, “I don't want the system anymore." Then, all of a sudden, I got help and the techs that came out were good. But I haven’t been happy with Brinks.

Everything's good with the system of Brinks. Everything's easy to use.

They do a fine job.

I had my Brinks system worked on. They sent a technician out because the little things kept falling out the window. They wouldn't hold up. He put the same ones in, but he put a different type of tape and he put them in a different location than I had them. Now, they're working fine. The guy was very knowledgeable. He did a good job and was very friendly.

Had problems with my panel cause the power went off. The light was red and I didn’t know how to get it back on green. The tech walked me through it. Everything was fine after I followed her instructions! I give her an A plus! Very nice and pleasant to work with!... Thanks.

I received a new keypad the other had been discontinued. It was simple install. The Technician was very patient and professional. The new keypad is a different color but still looks great. I also wasn’t on hold too long.

Brinks calls me every month when my unit is not communicating. An upgrade was installed this month by a stellar installer. I am assuming that they called me because I was not arming the unit regularly so they were checking on it to make sure it was working.

We have been pleased with the service and the system. Has provided a sense of safety and has provided us comfort knowing our belongings are secure whether we are home or away. Secure. The price is fair and billing with auto payments always accurate.

I was pleased with my service but I would like for Brinks to build up their service team in Charleston South Carolina. The service guy was friendly. Initially it wasn’t but now they’ve gotten a lot better. I felt like I was a bother to them initially. Thanks for getting not using a contractor.

Kevin was very personable, knowledgeable & professional. He worked quickly & efficiently. We were very pleased with his service. He's the best Technician we've had from your company! Kevin is best! I would recommend Kevin to any of my friends who need their Brinks Security System updated.

Everything went well. He also took us through the key pad to make sure all our questions was answered. Also there was a code that went off and he showed us how to work the key pad in different areas. Thank you.

Technician was knowledgeable. He had mask on and we were social distance all the time he was here and he kept his mask on for the entire visit. The technician changed the sensors. He tested the system making sure it was working correctly before he left.. I appreciate someone coming out to fix the issue. However I am really fed up of the same issue over and over.

My two experiences with Brinks customer service representative and its contracted service technician was very professional and respectable. I was treated as a valued customer each contact and I would recommend Brinks Security service to others. Great company. Keep it up.

He was really helpful. He explained everything that he did, and what the purpose was. Answering all my questions that he could. And called before he came. That I appreciate because I fell asleep before the appt. Thank you for your help in getting all my issues resolved.

Customer Service Representative was very professional, knowledgeable, courteous, encouraging and patient. I simply was very please with the service that I received. The Customer Representative disposition was very encouraging. I’m a 73 year old senior and that meant a lot to me.

Hey ring camera is a very good investment for me and it is a good product to help protect my home and it’s very good for great notifications and easy to use from my iPhone And easy to set up and good use from home or when you are away. Thanks a lot.

The tech was on time and very personable and polite. He was very knowledgeable and diagnosed the problem quickly. He fixed the problem in about 15 or 20 minutes. I have had no issues since he upgraded the keypad software. He was very efficient and I am a very satisfied customer. Have already spoke of this and of Brinks to a few of my family members, so yes, I would recommend Brinks to a friend. Thank you!

I'm very satisfied...with the technician. I'm very happy that there will not be anymore false alarms due to equipment of malfunction. I feel very safe and secure with the security system. I just need some signs and window decals to let people know who secrets my home.