Brinks Home Security™ Reviews

During the transition over to Brinks, there was a better fuller explanation of how the elements of the system work, a hands-on demonstration of setting and canceling when the system is armed, and how to arm and take down the system. The two technicians that came to do the upgrade of the items in the house were both very professional. They donned their shoe covers immediately upon entering and conducted themselves very well. They went about their job and they were very good at explaining what they were doing and why they had to replace several parts inside the house.

Updated on 06/04/2021: This evening, I talked with a Brinks technician and he confirmed that in the last 12 months my 'Brinks touchpad' hasn't been connected to their server. I have always believed to be protected by Brinks but I wasn't and this horrified me. In other words, Brinks didn't check that my home was safe and I was convinced that I was protected by their service and paid around $50 regularly every month. At this point, I've asked Brinks to give me back what I paid in the last 12 months for the fault-service and I've asked to cancel immediately my contract with their company.

During the freeze, I had a busted pipe and the restoration people cut the wires from the security stuff so a guy from Brinks had to come and redo everything for me. He was really great. He showed up on time and went through everything. He explained everything to me and got everything working. Also, somebody tried to break into my house one day and I had set the alarm. They opened the window and it set off the alarms so my neighbors ran out and cops showed up. I feel more secure and better having the system.

The customer service was amazing. I called and said I wanted to add a camera and the ring doorbell and Larry, the rep who helped me, was absolutely amazing. I would tell others to contact Brinks and go with them.

Brinks came out and upgraded the system and it was wonderful. The tech did a good job and went through everything fine. The system is easy to set and disarm. The sensors seem to work so I have no complaints. When I call, I always get a response. I never had any problems getting in touch with anyone or anything, so it's been overall a good experience.

I had a young man come out to update the system. He put in a new chip in the box and reprogrammed it. Then, the one time that the system was having a problem, they took care of the problem right away.

We’ve had Brinks a long time but I don’t have a sign in my yard and I need it.

They do very good deals at Brinks and the customer service is great. The lady I spoke with was very friendly and she explained everything that I needed to know. Everything was perfect. I was told that Brinks was going to send a technician to do an upgrade on the internet or the signal of the internet panel. He checked and upgraded that panel, and checked all the alarm sensors. He did a great job. I got a good system and I don't have any trouble with it.

I have only talked to Brinks’ customer service a couple of times and it’s been good so far. The system is working excellently for us.

We don't feel we have a need for the security system here but my wife feels very secure with it, especially if I'm not here. I've recommended a few of my other neighbors to go with it and a lot of them have Brinks. We've been with them ever since we bought the house and it's been four years now. The only issue I have is we placed a few of the items in the house that we would have placed differently. We have the open concept here with the kitchen, the dining room and the living room, and the smoke detector is not in a very good place. When my wife is cooking, sometimes if it's smoky, the alarm goes off and it's because of where the detector is located. But they call right away when the alarm goes off.

It took from May 5th, 2021 to June 25, 2021 to get a refund of money taken out of my bank account for a month's payment after my contract had expired the previous month. It was like pulling teeth when dealing with people in the Cancelation Dept who were hardcore salespeople pressuring me to extend my contract. After coming to Consumer Affairs things started to get much better. I want to give a shoutout to a young lady in Brinks Customer Service who was very helpful in finally getting this resolved. Her name is Danila and her promises were golden. She was very pleasant to work with. Thank you Danila! Even though it took over 7 weeks to get this taken care of, I will give Brinks a big thank you for getting this settled with me.

Brinks came and updated the security system. We had a problem with a spring and the motion detectors but they fixed it immediately. The service with them has been very good.

One of the wires broke in the window. And of course, it didn't work. I called Brinks and they said, “Oh, we'll send you this little sensor thing. Call us when you get it. We'll tell you how to work it. It'll be fine.” I said, “Great. That's terrific. You don't have to come out. That's okay. As long as it works.” However, I didn't get it. I called and, “Oh, well, we sent it.” They sent it out, but they forgot to put the address on it. And, “We'll send you another one.” I finally got one of them. I called the people. They told me what to do. It didn't work. And so, the guy that I spoke to, it was a gentleman, I think, from Texas, I guess. And I said, “Why don't you just send a technician out? I'd rather you do that. I'm not great on this stuff anyway.” And he said, “Well, we don't send technicians out.”

It's been great with Brinks. The system is in a cabin that's behind the levee that I can't get to right away, so it’s good to have an alarm system for when I'm not there.

Brinks' customer service and responsiveness have been phenomenal. I like the system. I have that app downloaded, but I don't have it set up yet on my phone. I just haven't had the time to sit down and do it. But then, I don't have any automated stuff either other than the keypad. I had a key fob a long time ago and it broke into several pieces. Yesterday, I got something saying, “Hey, your contract is coming due next month and we wanna offer you this rate. And we wanna know if you wanna stick with us.” I wanna stick with them. They are top-notch.

The reps were helpful and knowledgeable and the installation was convenient and easy. Also, the system does a fine job for what it is and what we've got going on.

The system is a straightforward system. What I like is the ability to bypass zones. I also like that it's hardwired because all the systems today want you to go to non-wired or some type of hybrid. My entire system is hardwired. If I were going to upgrade or get a new system, it would have to be a hybrid system. The year before last I had a service issue that I needed taken care of and it was addressed. However, I wish that the customer service and technicians or whoever I was connected to, that the majority of them were in the United States as opposed to being in the Caribbean or somewhere else overseas. I couldn't understand some of the people and they couldn't understand me. That was a challenge. But once I got to the right person and then Brinks sent the tech out, everything was taken care of.

The rep who came out here was a very nice man. Also, the system does what it's supposed to do and I'm satisfied with everything that's included in it.

Before Brinks, I was with about three other companies. I was on a fixed income. I was trying to find something in my price range and something that will work for myself and my husband with only being two of us here in the house. Brinks sounded very reasonable to me. They got very good customer service. Anytime I needed to call to check my equipment, it’s very good. Being my age, I forget to close the door behind me and detonate the alarm. That’s why I got the key fob. It works better for me. Overall, I love my experience. Brinks is very secure. I would tell others to get it.

I’ve been happy with Brinks and I haven't had any issues.

I was with Monitronics, which was acquired by Brinks, and nothing has changed. I kept paying the same price. Also, I've had good luck with them and they've always been there in my time of need. If anybody I knew is concerned, I'd tell them to go for Brinks.

They came out to do an upgrade to the system and their tech got it taken care of. Everything seems to work fine. The system is linked to my phone so I can do things remotely. There are some things that I would have liked included in the system but for the most part, it's fine and it works for what I need it.

During the switch to Brinks, they came out, put a sign in the thing, and did some minor adjustments. Everything's fine with the system.

When Brinks was in the process of buying out Select Security, our back camera had gone out. Having someone come out was a long process because they were no longer handling it anymore at Brinks. But the guy came out and fixed everything. It’s been fine since. We’re happy with the security system.

He did a good job. I still need to get my cameras hooked up correctly. When I get back to Ohio I will call Brinks and have them help me with the installation. I have 2 cameras and a motion detector that need connected to the system.

Brinks Home Security has had my back since I first signed up with them. I have always questioned whether or not I needed home security till the day came that I actually needed it. My home was being robbed by four guys, my newborn baby and I were home at the time and hiding in my closet. I heard them coming inside as the police officers pulled in my :. They were caught red handed and if it wasn't for Brinks..it wouldn't have happened.

1. I was not aware of the charge. 2: Brinks contacted me about upgrading my internet for the system. Since you were coming out, I asked to have a ring bell put in. Even though you contacted me about coming to my home, I was still charged the fee. I have no problem paying this if I requested service. However I was led to believe that upgrading the internet was a necessity. I do not understand why I was being charged,. The rep I talked to on the phone had no answers and kept repeating the same thing.

The customer has gotten better since Brinks has taken over. They managed to reduce my bill, Thank-you. Brinks has also recently emailed me on a special update to my system. Hopefully there will be more specials that I can subscribe for.

Brinks's system has been very valuable for me since I live by myself. Customer service has been very good. When the technician came out to do the upgrade, Brinks had to replace some chip in the system because originally, the system was 3G and now it's expanded to 5G. The screen became very dirty that in certain light, the glare made me unable to clearly read what was behind it. So he had to come out and clean the screen. But that was the only thing and everybody was so wonderful and kind.

Easy to install system, at a reasonable price. Monitoring cost are reasonable. System is almost 3 years old and still works as new. Phone app works well with system and also remote arming and disarming, and also to view video from camera attached to the system.

Daniela S. contacted me, as promised, and took care of this issue. She made a wrong into a right and we are pleased to advise that Brinks WILL respond and address issues of importance to their customers. Thanks again to Daniela and thanks again to Brinks Home Security.

I live out in the country and for years, I didn't have a security system. I'd leave my back door unlocked. I'm a hunter and I have weapons in the house and some memorabilia when I was in the service, and I thought, "Man, I gotta just get an alarm system on that." So, I did. I've had this system a long time. It used to be Monitronics, but Brinks took over and bought them. I didn't want to interrupt the service for the security system.

The installer came in and did what he had to do and he left. The installation went well. The system doesn't work like it did before, though. I do need to call Brinks back because somebody needs to come back out here because I can't use one of my keypads. I have to set the system on and off through my phone. My phone works but my keypad is not working. Also, it’s about time to update the cameras. The technology behind the cameras is delayed.

I’m very happy with the latest service with Brinks. They did a great job. Marcos was the guy who came out, and he was very professional. He did everything correctly. I had no problem since then. Brinks is on top of things. If something happened, they call me right away, and I didn’t get that with the company that I had before. I will recommend my friends and neighbors to get Brinks instead of whatever else.

At this point, I'm new with Brinks, but I'm totally satisfied. I had a home security system maybe six years ago with Protect America. Protect America was acquired by Brinks a year ago. I was always happy with what I had from Protect America. So, I signed the thing with Brinks. They sent a nice gentleman out here. He was here on time. He put the new control panel in, upgraded it, asked us if we had any questions and showed us how to operate the thing.

Our Brinks system has been working fine. But, transferring service from the previous owner was a little confusing because no one understood that the system was already installed. And the previous owner had the same issue telling Brinks that he was going to leave it installed for me. Also, I got bills within two days of each other which was weird. Other than that, my system offers extra protection and I like the fire alarm.

I like everything that I have with the system. But my wall panel could be a lot more brighter in terms of being able to really see what's happening. When it starts to get dark, I don't really have that much of a lighting on the panel. So I'll turn it up, and it still looks kinda dim. Other than that, the system is great. If I have any issues or I don't know how to do something, I can call in and get help with that. I wasn't that savvy with how things work and Brinks was good. I like them.

We were having issues with our system initially. I called and the gentleman I talked to was quick to give me recommendations. Technicians came out and serviced everything. Our system is now back to working perfectly fine. We have the motion sensor and outside camera now. It’s been a good experience.

I've been with Brinks for several years now. They had some kind of Wi-fi upgrade on the system. I also had this problem with my cameras. It took a few weeks and Brinks came out and fixed it. It’s much better than it was before.

A new system has just been put in last Thursday. The tech who was out had a few problems trying to get it where I could use it on my phone, but he worked it out. Now I am having a problem with the newly installed outdoor camera. The camera is doing a live feed but it won't save any events that occur with the motion sensor. I was on the line with the tech person on Saturday for almost three hours and she wasn't able to solve the problem. We were in the middle of scheduling someone to come out but I had an emergency and had to get off the phone. Since the call was ended abruptly, we did not set an appointment. But I've had Brinks for five years and the customer service people that I've dealt with always have been professional and they try to mitigate whatever the problem is. If they couldn't do it, they would send a tech out to the house.

I've recently had the security system upgraded and it has been doing excellent. I have the app on my phone and it has been good. Then we got the alarm things on the doors and the windows.

In February of 2018 I purchased a home security system from Live Watch, ultimately they were purchased by Brinks Home. Both companies were a great value in-home monitoring. When friends and family asked me who I used to monitor my home, I was a great promoter of the company and products, because I was always treated right. I am disappointed that the experience has changed upon selling my home where I needed options that Brinks Home simply does not offer.

We're pretty used to the Brinks security system so it's easy for us to use. I rely on it, especially at night and when leaving. I do need yard signs though, one in the front and one in the back.

I upgraded the Brinks system that was already on the house a little bit. Their customer service was very good and their installers were very professional. I like the whole system.

I am writing this review to let the public know my experience with Brink’s Home Security. I am not a customer of Brinks, yet I received an email from my Credit Karma credit reporting service saying I was delinquent on a payment according to TransUnion Credit Bureau. I used to live with some friends over 4 years ago. I was a co-member of their security system with another company. Over a year ago this other company was bought out by Brinks. My friends made sure I was not on this new plan since I hadn’t lived with them for 4 years. Yet I got a bill for over $600?

The customer service from Brinks sucks. It’s hard to get somebody on the phone. When I'm on the computer, I'll put in certain things and it won't go through. Lately, I've been getting phone calls from Brinks and I answer and then nobody says anything. Other than that, the service is great and I'll tell my friends to go with Brinks. It's worth it to get the system.

The Brinks security system works every time and I don't have to worry about it. I'm pleased with it.

Brinks upgraded the system last week and it was perfectly fine. The young guy that came out was very nice. He's good. I was very pleased. Every time I've had a problem, they were right on cue. The only problem I had with the other system I had, they're now part of Brinks, it was supposed to be if I signed a five-year contract, it would not be increased. But they started to increase it. I said, "No. That's not what I was told." When you buy a company, you buy out their contracts too, so you need to adhere to their contracts. So, then they finally brought it down to where it was supposed to.

We relocated and the Brinks installer who came out did a great job. The system does what it needs to do and I'm really satisfied with its features.

The communication with Brinks has been great and their system has been good, so far.

Brinks has been great. I had it changed once and then someone came here and updated it a couple of weeks ago. It has been easy to communicate with them. But I did request new signage and they never delivered here. It has been over a month now. Other than that, the system is pretty simple. I just lock it up, leave out and come back. I have a very basic setup but I feel secure that I have a system.

While initially satisfied with the equipment and service I received from Brinks, I have become extremely dissatisfied after trying to move my service to a new address. I was directly lied to by the technical support representative regarding what equipment I needed. Additionally, I was told Brinks could assist me with the setup over the phone; however, when I called, I was told there was nothing they could do.

I had a big remodel at the house and new windows put in, so I called Brinks and they sent somebody in. We put new contacts on the windows and that went really well. I screwed up my back end into my garage entry door and the guys came in and fixed that part. Also, I just had a camera installed the week before. Everything that has ever happened to me and in regards to my alarm, has always been acted upon and fixed right away. The system is working the way it's supposed to and I'm perfectly happy with the way it is.

The price with Brinks was a little less than what I was paying before with the other company. I can monitor from my phone or any device, I can monitor those cameras and see what's going on from my phone or any device. I also like that I can control the system wherever I'm at.

Brinks' reps were very good, and everything was good. I'm more confident when I'm out of town, that I can look in on my property and see what's going on. I can see everything that's going on inside and outside my house.

I called Brinks for something else and when their tech came Friday last week, he brought something and upgraded my system. Brinks is very okay because whenever the alarm goes off, they call within seconds. I like that. There was only one time where I've experienced something I didn't really like. But technicians came and fixed it. It was good.

Brinks recently came out, did a service call and updated my stuff. The woman on the phone was very helpful. My new stuff is great and it's good to go. I'm one of those people when I click it on at night, it makes me rest easier, so I'm perfectly content with that. I would recommend Brinks.

My alarm system has not worked correctly, their Tech support is awful and if I wanted someone out, they are charging me a service fee. This is on a monitoring system that I pay monthly. I figured out how to disconnect myself and cannot wait until contract expires. DO NOT USE.

I just had somebody from Brinks come out and update our system and put in a new doorbell camera. He was good. The app is the best thing.

The Brinks system works fine for me. I like the cameras, being able to see the home, and disarm it and arm it not being at home. My doorbell camera was offline recently. The rep helped me make it through to get my camera back online. The rep was polite and very nice.

I have the system for almost five years. The technician came out to upgrade my system. He also helped me to unscrew a lock that I was not able to unscrew. The service is good, and the technician is excellent. But we had a bit of a hiccup in the beginning because I did not know that I have to upgrade my system. My service expires next year, but my system will not work in December. It didn't make any sense to me. Because if I paid for the contract for the whole five years, then they are supposed to give me all the service including the update because that is in the contract. I paid for everything. I never used anything. And then, if I have to pay for the upgrade also just because they upgrade the system, then that is not something that I know no consumers wanna hear.

The worst Customer service ever! I’m so frustrated, I moved from my house two months ago and I’ve been trying to cancel the account. This company is a joke, they put so many excuses to NOT cancel my account and I’ve continued to pay even though I moved because I’m afraid they ruin my credit. They say you can’t cancel by phone, there’s a specific time you can speak with a manager to cancel. They supposedly need to send you an email to cancel but I’ve never received one. Therefore the account is still active.

Great support from all personnel. Support was expedited and the scheduling staff was very helpful. Window and door sensors needed to be reattached to large window frames and new doors. The date of support is Wednesday - tomorrow. I have been impressed with the immediate and thorough assistance from the staff.

You guys are very easy to work with and I hope to continue to work you you all. Very professional and knowledgeable. I have had you guys for over 3 years and for now I am staying put. The system is easy to use. Most importantly we are happy.

Everything was great but now I'm experiencing three of my hall battery going off and wasn't doing that before. It's very annoying and I would like for them to come back and fit it. That was my experience and I want it back working right.

Brinks did a fantastic job. They came out recently to jump my system up from 3G to 4G. And they also installed a smart lock for the front door. Everything's working the way I would like it to work.

I was planning on leaving Brinks but their customer service did an excellent job. They got me a much better deal which kept me with them. A technician had to come and update my system from 3G to 5G. I told the lady on the phone that I was not going to be home before a certain time and asked her to put a note down to make my stop the last stop. The technician called me to let me know he was on his way, which was great. I worked with other people that don't do that. He also came at the time was at the time that I specified. That was appreciated. The technician was a really good guy. He took his time, stayed, and made sure all my stuff was working. He gave me some extra batteries and made sure I knew where everything was. Brinks works and I would tell others to get them.

Predatory practices against military and deceptive cancellation policies. **DO NOT SIGN A CONTRACT WITH BRINKS IF YOU ARE ACTIVE MILITARY, there is no "military clause"**. Originally signed contract with Monitronics 8/18 for monitoring and was told at the time of signing that if I was transferred before contact expiration due to PCS Orders, I would be able to cancel without penalty. I subsequently received involuntary PCS orders from South Carolina to Maine 07/19 and attempted to cancel but was told I could not cancel due to not selling the property at the time of transfer.

I was able to get a free upgrade on our Brinks security system. It was being outsourced to another company and they cancelled it three times but eventually, I got it. The technician went into the basement and did something at the main base down there. He also told me how to set up the little beep thing. It just beeps every time you open a door to let you know the door has been opened. The system is great. I had a neighbor that’s feeding my cat and she did something that set the alarm off and I was notified immediately. It was good to know that if there would be a break in the system, we'd be told.

Brinks sent me an email to upgrade to 5G. I set up the appointment and a guy came out on Monday. My alarm was so old and was considered obsolete so the guy replaced it for free. There are a couple of little differences now when I go to "arm away". I can just hit arm away, and I don't have to enter a code. With my system, I like the fact that I have the glass break option, motion sensors, and fire alarm because I have a dog. I have an old-fashioned smoke alarm but this calls the police or the fire department.

Our Service man Arrived on time. He Did the work requested in a timely manner. He made smart suggestions and was knowledgeable and helpful. He answered all my questions. I would not hesitate to recommend this business to my friends and neighbors.

The service technician called as required to inform of his arrival. Once he arrived, it was noticed he followed company Covid protocol (shoe coverings, mask and maintained social distance) in accordance with the company information previously forwarded. The technician displayed a professional demeanor during the service.

We are very pleased with the system and the attentiveness of headquarters. Our recent service was delightful because Sam is a winner! He was punctual, explained all well, and respectful of our property. He thoroughly tested the system and was truly committed to providing great service.

The Technician who worked on my system was polite and helpful. He was knowledgeable and explained things to my understanding. The system was not telling when one door was opening and he fixed it. I would recommend Brinks to anyone who asks about an alarm company.

He was very courteous and friendly. He answered all of our questions and took care of any issues that we had with the system. Yes, I would highly recommend him to my friends. Great job Trey **. God Bless you.

Requested and received information on plug in devices to control on-off lamps. I want to add two lights to our security system and be able to schedule them another words when they turn on and when they should go off. The person I spoke to understood my request and was polite and gave me the information I needed. Well done!

Keypad Continue technician installed upgrade. Technical support her. She was very patient and took her time to hear what the problem was. Then took decisive action to correct the problem. Everything is working as it should. I am pleased with the work.

I tried to get something new but Brinks offered me a very good price and I wanted to try it. They have better technology. The only thing I don't like is I don't know if I can set up my alarm from inside the house for when we go out. We have to do it all the time from the front. One time we set up the alarm from inside the house but as soon as we got out, the alarm started beeping. But everything is fine, the price is fair and the customer service is helpful.

The technician was exceptionally knowledgeable for the work. He took time to explain everything he did to me. Made sure I understood everything. He walked me through the process thoroughly. Helped me to understand what each icon meant and the purpose.

I had a great experience with my new camera being installed and signing another contract for 3 years. I have no complaints What does service or the product. I highly recommend. They delivered as promised and the customer service was very professional and fast service.

The representative was very helpful and researched my question. He took his time and got me to the right person. I appreciated his help. He did a great job. I would recommend Brinks Security. They are very helpful and efficient in their service.

I was more than pleased with the service Brinks provided during my time of need. Outstanding job! The technician was in time and did a great job. I would highly recommend Brinks security service to any and all of my family and friends.

Excellent, wonderful, professional, knowledgeable, timely, courteous & amazing customer service; patiently explained each procedure; followed Covid19 protocol & maintained a friendly smile. Brinks products are top of the line and their technology is tremendously up to date. I appreciate their fantastic service and would highly recommend them to neighbors and friends. Great job!

Tech was very nice and helpful. Answered my questions. And was very professional. Tech was very neat and clean in performing his job. He also made sure I understood how the system works, he was very patient and took time with me.

I've been with the company for over 3 years and when your alarm goes off they call you within seconds. Very fast response which makes you feel at ease. These days you want to know someone is looking out for you.

The tech was professional and knowledgeable. He did his job in quick time and answered my questions. There is no reason to have to write an essay about this. You are being unreasonable. Just accept my excellent rating and be done with it

Both very professional and knowledgeable workers. The Dispatcher was a kind and very understanding person, and the tech was on time and a great hard worker. They both know what customer service is all about, it's just too bad not every company doesn't have the same.

The tech was very helpful and provided information as he worked. He was kind enough to install the battery that I had for the hallway monitor also. I found his demeanor very pleasant. He recommended calling Brinks for another panel.

The gentleman, who was assigned to fix the problem, was awesome. After explaining to him that the problem started after the last person did an update on the primary keypad, he knew that he had not done the update on the secondary panel. He did the update and check that both were communicating. He then remounted the secondary keypad so it was more stable. I hope you are able to teach the rest of your staff to have the pride in their jobs as he has in his.

Woman tried very hard to help me. She was helpful after many tries. She did not give up. Thanks to her it’s working, after much stress. Hope it doesn’t happen again. This is all I can say. Your company should not charge such a ridiculous amount for a home visit.

I appreciated the fact that the young man that came to my house knew exactly what he had to do, was courteous, polite and well informed. I feel very safe with my security system, I have had several people say, "Well why don't you change and go to this one or that one," and I said, "No thank you. I will stay with what I have."

Charles, the Technician was knowledgeable and thorough and politely answered all my questions. It took quite a bit of time due to payment issues, but he was able to get everything set up properly. I appreciated his time and knowledge.

The gentleman that come out was very nice and Thorough, He check all connections plus my key fob and medical necklace, even rubbed on my animals that were interested in what he was doing. Visit was pleasant, I’d him for replacement signs. He didn’t have any on truck but give me stickers to put in window.

The young man done everything possible to solve the problem over the phone but it’s something a Technician will have to come to fix. He was very nice and helpful. I really appreciated the time and patience he took. I have been very pleased with the ones that work for Brinks and the care they take for us elderly folks. God bless you all.

The guys that came out were wonderful. The tech on the phone his English was horrible and honestly I should not had to call 10 different times and be on hold all those times to get a technician to come out

The tech was very good at making the system user friendly. Very polite and courteous. He explained the use of the panel and the phone app. I now feel very secure at home and when I am away. I would recommend Brinks Security to my friends.

I called yesterday and I timed it for 45 min the first and 2 about 55 trying to get someone to answer my question about my alarm said radio was not working. I don’t feel safe if my alarm system isn’t working. They took thing was yellow.

Yes. The upgrade that was very professional done. Only complaint is we find the electronic voice, very annoying and which we can change it to a more pleasing voice. The customer service is very good. Just wish the hold times were shorter.

I have appreciated the great service from Brinks. The technician was fast and efficient. He took care of updating everything in a timely manner. He showed me the new features of my system and how to use them. Customer service even followed up twice afterwards to make sure things were great. Thanks for the support.

Great experience... Was on time... Got to work immediately and was very knowledgeable...when I asked questions about what he was doing and the process... Also helped me to understand....what the outdoor cameras were capable of seeing... Again very great experience.... So far.. All good.. Outdoor cameras are working great and no problems to report at this time.

I was very pleased with the service I received, especially with the transfer of our account to my name with the customer service representative. I was also pleased with the technician who came to the house to upgrade my panel.

Quick and professional, highly recommend Brinks. I like the service and professional service! Please keep me informed of any other positive changes! Please provide free devices to monitor gas and fire please. If I pay for service I expect the system that monitor everything for me.

The tech was very knowledgeable and friendly. Good customer service the upgrade was flawless. Also checked to make sure everything worked before he left and made sure that we understood how everything worked. Would use them again if had to install a new system. Thank you.

I was very happy with the care the technician gave me. He was polite, knew what he was doing, and corrected errors the previous technician from another company had done. He did all of this with a smile as well as continuing to check and make sure everything was functioning correctly. I actually feel that the system is fully functional without errors for the first time, and I’ve had this system for five years or more. I wish I remembered the technicians name. He was excellent and a great representation of his company.

Brinks security customer service is an absolute joke. I have been a good paying customer for years, this past November I switched banking institutions and called Brinks to update payment info. I have never missed a payment before this garbage service experience. The Agent not to my knowledge took my payment information incorrectly. It has now been over 5 months of me calling numerous times, spending hours on the phone with incompetent agents during my work day, getting hung up on by numerous agents trying to rectify the situation.

I had an account with Protect America on my home security system. The contract had expired. Brinks got my account in July of 2020. The 1st time I called Brinks they stated I was under contract with them until 2023. I asked them to email me a copy of the contract & they stated they couldn't email, they would send thru regular mail & I would get it within 7 to 10 business days. I waited 2 weeks & never got it so I called back & the guy stated he could email it to me. I said, "Great, I will stay on the phone with you while you email it to me." He stated it would take 72 hours for me to get it. I said, "Come on now we are in 2021, it should only take a few seconds."

It's good for the purpose of trying to get your home safe. The connections to the application work well. However, for long term customers, there should be more bundles or discounts for additional cameras if a homeowner prefers to install more. They're expensive for including sensors.

The system is thorough. I have some issues with one of my monitors that I've not attended to yet. But I'm satisfied with it. The sensors have been fine. When something goes off in here, they call me immediately, they call my son, they let us know and they send the police out. They do everything they're supposed to do.

We did not have an alarm system and my husband and I were both working full time. There was just the two of us in the house so the salesman’s approach put things in layman’s terms for us both and that sold the deal. My service was upgraded because we had a break in on December of 2016 and the alarm did not respond the way it should have. So instead of taking Brinks to court, we talked it out with them. Instead of going through a whole court hassle, they offered us outdoor cameras for free because we only had the alarm system. They kept the price the same. It’s less than $47 a month they take out of my account once a month. All these years later, I’m still with Brinks.

Brinks upgraded my system, was cheaper and seemed better than who I was with for 12 years. I like the system. Everything is touchscreen, so I don't have to enter a bunch of numbers to turn my alarm on or off. Also, I could check on my dogs with the video cam. But when I had to change out my router, it's a pain to change the camera. I tried to do everything it said online, but that didn't work so I had to call in. Also, I improved the number of actual video clips we can record, but I would like another indoor and outdoor camera added to my package. That would have been great.

The reps at Brinks are very helpful. They explain to you and help you with whatever you need. They are very clean and professional when they come to my home. It's a good service. It’s very important to have the security because you're not always home and to protect your family and your stuff.

Updated on 05/12/2021: After a whole month of horrendous problems with my Brinks system and a system that was defective and not working at all, Brinks accepted my cancellation effective April 9th. I was assured by your customer representative that I would not be charged anymore following my cancellation. So image my surprise when I saw a charge of on my credit card on May 3, 2021. I understand this must be an error, and I do hope we can resolve this in the near future. If this is not resolved by the end of the month, you will be hearing back from my lawyer.

The first person I talked to on the phone told me to replace two batteries and the problem would be fixed. It was not. I called again and was told it was a different front door battery. That didn't work either. They said they would send someone out, and I would not have to pay for it. Yesterday I got a bill!

There's always the case when I speak to someone from another country and I don’t understand them very well. A lot of it is I'm a little bit hard of hearing. I had to hang up because I couldn't understand what they were saying and there was no sense in staying on the phone trying to talk to them. Other than that, I've enjoyed Brinks's service so far. They've done a good job.

I've had Brinks for almost three years and I had to have a little work done. If I would renew my account, the service call was free. The system is very easy to use. It showed up on my phone app that the batteries were low so I called Brinks and their tech put batteries in it.

The Brinks system has a pretty good price for what I paid for. I have the basics and it does what it's supposed to do. I'm satisfied thus far.

I liked Brinks a lot. I was with Protect America ad Brinks bought them out. Not only did they drop my monthly payment, but they also increased the level of service. I had a problem with one of my remotes, and I was upgraded to a really fancy nice remote from Brinks. They also upgraded my internal parts to my command center. I thought I was getting a little flat one, the new one they offer, but their rep said they were just sending me the gut, which is fine. She walked me through it. We put it in.

I started off with Protect America, which merged with Brinks, at my home in Arizona. When I moved to New Mexico, I had no issues with what services they had or their pricing, so I decided to stay with them and had them set up my new system there. The crew who came out to install was really amazing. They got there a few minutes earlier than their time window. They were very efficient. They got to work and made sure everything was working to my satisfaction before they left. I am very satisfied with the system. It's very user-friendly. You would expect everything to work the way that it does and there's no trying to figure it out. Brinks is very easy to work with. They're very professional, very accommodating and I have no issues with anything that they've done. I would recommend them to anybody who asked.

The rep from Brinks was friendly, courteous, and he knew about the business.

My Brinks system seems to work very well. I've had nothing but false alarms like my wife forgetting to put the code in quickly enough, but they call right away. I know it works. Thankfully, I haven’t needed it for any emergency.

Brinks has been a pleasure to deal with. The app is responsive. If you call in, the same thing. I've had some issues lately, not their fault, but they came out and fixed it. They replaced everything and at no charge. The system is fair for what it is and the price. They let you do whatever you want to do. It's good as it could be with technology nowadays. Keep it simple, stupid. There are a lot of bells and whistles, but they cost you money. And it just depends on what you want to do. You just need something to tell you your ** is on fire, right?

I'm not crazy about the way Brinks handled the call outs when an alarm goes off. Other than that, it's okay. I had an alarm go off once and I told Brinks to send the police because I wasn't home. A door wasn't secure. Maybe some air got in between it, and it caused the alarm to go off. However, Brinks told me that they couldn't send the police. The rep explained it, and it made sense so I didn’t mind.

A guy came to the door and showed us all the available options. And compared to what the owners had for the house before, Brinks was better and cheaper. The installer showed me how to use everything. I feel a bit safer knowing that if anybody breaks into the house while I'm not home and I don't answer my phone, the cops will come to my house. If you are looking for other options, Brinks would definitely be the number one choice.

I eliminated my landline phone and cancelled. Took two calls to customer service to get documents I needed to cancel service. That was 3 weeks ago. Now I am informed I need to pay for 2 more weeks. Five weeks from cancellation till actual end of service is ridiculous. Furthermore, they do not inform you of alternative of cellular based service. At this point I am glad I was unaware of that option.

My ring doorbell isn't working. The technician advised me to contact customer service. I was agreeing to another contract, but no one can help me when I called. If I have 30 days to terminate my contract that will be my plan. I don't understand why it's so difficult to get help from the Brinks team when I faithfully pay my bill each month and have agreed to extend my contract.

The initial contact and the guy who came in was very nice and professional. There was a very thorough check of the sensors that the installer did. He went around and tested everything, and made sure the new panel connected to everything. The system works fine. Brinks called immediately if the alarm went off. However, they were very slow in getting things set up. It took them over two months to get into the house. By that time, the lady had mentioned things like, "Well, here's your rate. If everything's all compatible, it should stay at that rate." But when they came in to set up, they said, "Your panel is out of date. It will change your rate from $31 a month to $65 a month.” They had me under a 60-month contract, but I just said, "Well, I'll take my risk and I'll cancel on you unless you just upgrade the panel without this, what I considered ridiculous."

The Tech was very knowledgeable and quick to identify issues for repair. He was thorough and polite. Very efficient use of time. He explained what he found that had failed along with procedure to correct. When he left everything was performing great.

The Brinks installer was great. He showed me everything I needed to know about the system. I like the way it looks. It's not bulky, and you can put your family pictures in there. I feel better now.

My wife had Brinks in her last house. But the customer service has been a little shaky because I've been trying to get the account changed over into my name. I'm taking over the bill payment of it. It has been a little tough getting that figured out. I'm hoping that with the next billing cycle, that will all take care of it. They ended up charging my wife's credit card, even after I had sent in the information for it to be switched. Getting some of these bookkeeping things taken care of, more expedient might be a preferred result. We're a special case, to moving and getting everything changed in name, all at once. Other than that, we had an updated data panel put in. The installer was good. Gave us some good points.

I love the technicians and I ain’t going anywhere. Something like Brinks is pretty much bulletproof.

I had canceled my service and was planning to move. While remodeling, my sons talked me into staying. In the meantime, my back-up battery in my alarm system went bad. After deciding to stay, I called Brinks to reinstate my service. They scheduled my appointment for several days from then. To my surprise they phoned the next morning and said they could make it then. The tech showed up. Reconfigured my panel to a cell phone instead of a land line, changed the system battery and checked every sensor. Went through all of the operating system again for me. The service call lasted about an hour and when complete, he said " no charge, welcome back." How cool is that in this day and age!

It took a while but was able to determine the problem was with the sensing unit I received. A new one is being sent to replace it. I hope the replacement sensor will solve my problem. Working with Brinks to solve my problem has always been a pleasant experience.

The technician was capable and the technician was personable. The technician was a good communicator. The technician wore a mask. The technician tested the system. I haven't had any problems! I look forward to a continued safe security system. Brinks has a great team with good communication.

Thank you for the greatest service and wonderful options and a peace of mind! I had fast service. Within two days or so I had a technician come out to install a camera on my porch. Not only fast service most appreciated with the timely manner but great service from technician! Highly recommend Brinks Home Security!

He was very professional and helpful throughout the whole time, and we finally figured it out, we were looking for something that was labeled wrong. I couldn’t have done it without him, I don’t remember his name but I’m glad he was there!!! Thanks again.

I was able to get the fobs changed and the door code was changed by technical support. I was talked through the changing of the door code very skillfully by the technician from technical support. My experience with Brinks is usually handled well.

Monitoring is on point. Customer support is good always there to assist you and inform you of anything going on with your system. I have not experienced any false alarms like some other customers with other companies. My cameras give good outdoor coverage and makes me feel safe with Brink.

I have forgotten the person I spoke with but they were very knowledgeable and helpful. I have been with the same company for years. There has been 3 different names since I have had my system. I even agreed to a 2 yr contract to keep my monthly payments the same. The customer service is always has been great.

We feel secure now that our entire security system is working properly. The last technician made sure everything was working and took time to show us how the new panel worked. We really appreciate the time he took to help us.

I was pleased with the technician, Jamey **. He was prompt, polite and professional. He explained what he was doing and helped set up app on our phones. I am happy with my service and the technician that was sent. Thank you for his help.

I was pleased with the ease with which I was able to set up a new account and service. The team was very professional. The installer was very knowledgeable, pleasant and very professional. I would recommend Brinks to all my family and friends everywhere. Brinks is amazing.

Your Tech support was the best support I've ever had and I thank you for that. Please keep up the great customer support. The young lady from Jamaica was very knowledgeable in walking through getting my system straighten out. Kudos to her for her patience. Thank you once again.

I appreciate the great service I received from the technician and his assistant. Very knowledgeable and personable. On the other hand was very displeased when speaking to the caller who I called with a problem. I could not understand her at all. I asked to speak to her Manager and could not understand him either. They were not American and did not speak very clear English. Got so frustrated and wanted to cancel my account. So you may want to rethink the outsourcing.

Very Happy with the service. Will recommend to anybody we know that might be looking for a security company for their house to protect family members & I can't think of anything more to say. It is an excellent service.

During the day they are great but don’t work at night very well. Circles are reflected in the camera images. I think that it is because the images are reflecting on the lens which is causing the problems. Thanks in advance.

Technician was very polite and very helpful. He was concerned that we didn't have smoke alarms hooked up to the security system so he sold us on those cause we never thought about it. Great job, we will now have a peace of mind.

The technician that service my alarm system was great. He was very helpful. He also helped me with my doorbell camera even it wasn't part of his service. I have not had any issue with my alarm system. It has been very reliable.

He was great. I told him what was going on and he fixed the problem in 6 minutes. Then he took the time to explain and answer my questions and double check everything to make sure everything was working correctly.

The installation of the new radio was timely and efficient. Darren, the technician, was friendly and informative. Hopefully, the old radio can be repurposed for some useful function. We are happy with Brinks' service and plan to continue our subscription.

I've only had good experiences with the company and product. My only complaint is that my system previously worked with alarm.com, allowing me to set my alarm with my Google Assistant. That was a convenient feature that no longer works. But everything else has been great!

I've had nothing but great experiences with Brinks Home Security. They have a very quick response to any alarms and alerts. Also, when I called for assistance with setting up my cameras they were very helpful and courteous. I feel the monthly service fee is affordable and realistic.

The courteous and professional service provider walked calmly through the panel screens, describing them in detail and helped me resolve the issue the interface was having. In no time, my interface was working perfectly. Superb job! Can't ask for better!

Shirelle is an excellent Customer Service representative. She patiently spent over an hour guiding us through what we needed to do to program and install a replacement sensor and update the keypad. We are in our 70's and unfamiliar with such technology. Her help was wonderful and she needs to be recognized for it, thanks.

She helped me reset status check because it kept showing the front doorway open. Also she helped me walk through the battery replacement and told me what battery to use. At some point I would like to get a newer system since this one was installed in 2011. Other than that thank you.

The Tech was professional, knowledgeable, & very informative. His social skills were excellent. He serviced the unit in a timely fashion. He did a great job and was quite respectful of my property, and I would certainly recommend him without reservation.

I am very pleased with Brinks Home Security. They are very reliable in handling my request. Customer service listens to your concerns and complaints and is prompt at getting your problems solved. When customer service could not handle the problem over the phone, a technician was sent out to my home.

We have had our service for several years. Initially purchased to keep my mom from running outside (Alzheimer's). Then, we began using it for home intrusion, mostly from wild animals. I have used it multiple times for emergency services for medical assistance and transportation to hospitals for my parents and myself. Their response time is incredibly fast. I highly recommend their service because everyone I have talked to in their company has been very kind and understanding.

Great company, great customer service. Just added exterior cameras to my contract. Technician that came out to install was very professional and friendly. He took the time to explain how the app worked and made sure I tried working with it before he left to make sure I was comfortable with the system.

The only problem I had was when my alarm went off (inadvertently set off by me with a curved broom handle). The monitoring person tried to talk to me through the alarm system because it showed as an error, I believe. I could not hear her, and said so. At that point she should have called my phone. I had to call in myself. The technician who helped me was great, tho.

I appreciate the consistent and reliable service with Brinks. It is most comforting to go to bed at night knowing that you will be notified of any intrusion. I feel that the cost is more expensive than other companies, however. Nevertheless, I have no intentions of changing.

I find that the tech help that I received was not knowledgeable of their product. I spent two hours on the phone with them and the problem was not solved. It was for controlling my lights from my cell phone.