Milgard Reviews

We purchased all new windows from Milgard in March of 2021 via Weathersby windows. Two of the windows were not the correct size at installation and it took us years to get Milgard to confirm these were the incorrect size and, since that has finally occurred in 2023, we have still yet to get them corrected. They keep telling us they are on backorder and canceling the DAY OF our appt that was scheduled months out to get it corrected. We have had 3 years of increased cooling and heating costs and warm and cold rooms because these windows were the wrong size.

Milgard took 2 months to respond to my warranty claim. Left me a message saying the repair was schedule and to check my email. I checked my email and it said the warranty is void because I'm not the original owner. I called and they said any changes to title voids the original homeowner warranty. I explained that I put it in a trust and am still the original owner and they told me it's in the fine print where that voids the warranty.

We are the 2nd owners of the house. Since we are the 2nd owners, Milgard does not guarantee the faulty windows. Only the original owners. I filed a claim & emailed the company a few times & they never got back to me. When I finally got them on the phone, I was told since I am the 2nd owner they are not under warranty.

Long story short; I wrote a nasty review when I did not hear back from them. My parents died, house for sale, paperwork says warranties do not pass from original owners. Everything was so close but I fully expected them to say sorry, no warranty! Due to some unfortunate problems, the company has been more than busy trying to take care of everyone, both new and existing customers for over a year at least. I submitted another request as the home has just sold and new owners wanted windows replaced but agreed to house as is. Milgard will not only replace the 2 windows, but will service any problems the new owners may discover prior to the service date. This is absolutely unheard of in this day and age; everybody out for themselves. Milgard is upstanding, genuine and will be here for a long time to come with this exceptional business practice. You will not regret being a Milgard Customer for life!

We are new owners of a 2 year old home with Milgard windows. All windows on one side of the house did not have holes to drain water and are faulty. Windows are not draining properly which allows water back into the house. First tech was brought out and their fix was to drill holes in the frame. Then when that didn’t work we wait 2 more weeks for another appointment to be made. Now they are requiring us to pay for removal of window for their further inspection. They will not bring out a new window which will require us to pay for two times on removal and replacement of window. They are terrible to work with and trying everything they can to not find replace their windows that are still leaking and causing damage in the house. Stay away from these windows and this company!!

We purchased a house full of Milgard Ultra Windows and doors in 2007, with a Lifetime warranty. Our 3 casement windows are having nothing but troubles. There is a large gap beneath the casement window, between the window and the frame, enough to stick a thumb between. Our house is seismically retrofitted. One of the flimsy pieces between the window and the gap of the frame has broken/failed. This window is not easily accessible from outside, nor is it a window that receives much use; however, Milgard will not honor the warranty, nor replace that window.

Milgard claims to have a lifetime warranty. In our house, we have a failed sliding glass door where the internal coating has failed. It is mottled, blotchy and hazy. This is a known failure within Milgard, yet they simply take forever to respond to a warranty claim and then find a reason not to honor their warranty. Buyer beware. There are hundreds of people out there with the same issue that I have had to endure. Milgard Case Number **.

We purchased our 2006 home from the builder (Cecil & Ray Homes Inc.) in December 2012 and moved in January 2013. When we inspected the home prior to the purchase, we noticed a valance in one of the master bedroom windows was not working. The seller had a representative from Milgard (which the company they purchased all of the windows from) come out and fix the valance around the time we took possession of the home.

We purchased over $25,000 of the Trinsic series windows from Milgard for a new home build. At the time we placed the order for the windows, Milgard's lead time to deliver windows was 6 months. By the time the new construction was ready for the window installation, it was mid-winter and cold. The vinyl windows were like brittle and chipped when installed. Almost every one of the 33 black vinyl window frames has a defect. As a result, the black frames have bright white showing where they chipped. When contacting Milgard for support we were told they would do nothing to resolve the quality issues because the windows were ordered too long ago. Milgards feedback is to touch up the chips with a black marker. I would highly recommend purchasing elsewhere. Milgard does not stand behind their product or support their lifetime warranty.

Like most other reviews listed here for warranty service requests… it comes with loads of expended time and marginal, if any, response. As one quickly recognizes by their website the “warranty” has been modified over the years. I would imagine Gary Milgard is rolling in his grave to see how the new ownership has taken his namesake company from a “we build people” and make a great window culture to what it is today. We have a broken patio door lock and simply want the lock so WE can change it out… opened service request on 1/3 and no communication yet.

This company replaced some windows in a neighborhood home. When they left, they did not secure their truck properly and deposited a huge trail of sharp broken glass along our neighborhood street and then onto connecting streets for over one mile. Calls from the neighbor who had the glass replacement and from our HOA were not responded to, despite the emergency nature of the situation. Ultimately, a team of neighbors was left to do all the cleanup over many hours of multiple days. This is an extremely sloppy and incredibly irresponsible company. Avoid like the plague.

We ordered Milgard windows for my parents in 2015 and have several problems with them leaking. We have another window leaking into a bedroom this year and a big storm is coming and all they have to say is that they do not do emergency service. That I have to create an online request. When I submitted an online request I received an automated reply that it may take several weeks to process our request and that if this was an emergency to call the 1-800 number. I am not usually one to complain but this is ridiculous! BUYER BEWARE!!

Contacted Milgard and resolved matter with their warranty department in Tualatin OR. Warranty exclusions for broken glass was somewhat ambiguous in context (in my opinion) and I misconstrued the applicable coverage. I don't know why earlier glass breakage was covered, but it's time to move on.

We recently purchased top of the line Fiberglass Milgard casement windows for our remodel which came with a lifetime warranty. All of our new windows are fading in color. The dark espresso color is turning white. We attempted to file a claim, but Milgard outsourced their warranty to department to a third party. A technician showed up who told us the paint was not covered; he had no clue about the warranty and hardly knew anything about Milgard products. The warranty company then came back and said they would paint our windows. This is not an option for us. Beware of Milgard’s warranty.

Milgard does not stand behind their windows. I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change."

I am a lic. General contractor in the Lincoln ca area. I have installed Milgard windows for many years with no issues. 0. Now I am replacing windows in my mom's house she has owned since new. After a 4 month wait they cancel the window replacement (under warranty) the day before and reschedule for another 2 months later. Being a contractor in Del Webb Lincoln Hills I have seen this many times. Same game. Schedule and cancel. Original owners are few in Del Webb now that it is going on 20 yrs. This has me reconsidering the product I choose. I have used milgard most of the time and the lifetime warranty is nice as long as your original owner. Windows in question have become fogged up in between the glass. The windows look like someone tried to clean them and didn't get them dry. Mike

Milgard windows fogged and Tuscany French doors leaked and they did not honor the warranty. The warranty is not worth the paper it’s written on. They always find an excuse to claim it’s not covered by their warranty

We placed a warranty repair order in 3/21 with Millard customer service. Numerous appointments have been scheduled only to be cancelled on the day of the appointment with no new rescheduled appointment available when customer service calls. As well as to no reason as to why. Again today we received the text message confirming our appointment only to have it cancelled 15 minutes prior to our appointment time. Please stop scheduling appointments you have NO intentions to keep. Be accountable!

Contacted our local dealer for replacement windows. A month later they had not arrived, because the rep did not order them. Called their main office in Washington state. A nice lady said she would order them. A month later, they are not here. She says it will be 3 weeks more because--she hadn't actually ordered them. They "don't do" rush orders, even when they are at fault. We are wondering if this is actually a scam to save the company money. They simply say they'll order them again and again but they do not. We're going to be 3 months in and no replacement windows and nobody at Milgard cares. The worst, most inefficient, unconcerned customer care you will ever find. Buy from someone who honors their promises...Someone else.

Before you order Milgard "specialty glass" products, e.g. grooved or glass with blinds etc. read the lifetime warranty fine print. Milgard does not warranty these items. My 5 year old Tuscany series French Rail patio door glass with blinds spontaneously shattered during an extended heat wave due to thermal stress. Warranty repair denied by Milgard for fine print warranty details.

Ordered Milgard windows from Kelseyville Lumber. 1 window is on back order, it’s almost been 3 weeks..this might happen to you…Had I known about the NON COMPLETE window order I would of used someone else for my windows.. DON'T LET THIS HAPPEN TO YOU!!!

Installed all new windows in 2004, casement windows have all failed. Cranks are stripped, have been trying for a very long time to get someone out to fix the windows. Every window with a crank is not working plus several have dual pain failure. This is a vacation home, I flew in for scheduled appointment and Customer Service forgot to call me for a 2 hr schedule. Called customer service on hold for over an hour to get through…lifetime warranty is only good if their customer service department is reachable. CRAZY!

We paid over $34k for new windows that were installed three months ago and we are still waiting for the four screen doors for our sliding doors. In addition we had to have three different windows for one of our windows before they could send us one that wasn’t broken on arrival. This also took months before they got us a unbroken window. The last two days we had an appointment to deliver our screen doors and yesterday they gave us a four hour window and then couldn’t make that time and re-scheduled for another four hour window today. This time they just didn’t even show up and there was no communication to reschedule or to let us know they were not going to make it. My time is valuable too, and this is unacceptable.

Milgard does not train their sales people as to how to install windows and screens. The screens were the wrong size from the beginning and Milgard does does not guarantee them. Then they need to train their sales people how to measure and install the windows and screens correctly. The headquarters does not take responsibility for their out of state sales people so I had to buy new screens to make sure they are installed correctly. I would NEVER recommend windows from Milgard.

Milgard sprays paint on vinyl windows and doors and then the paint chips off unless the window or door does not have any exposure to the sun or rain. After months of trying to remedy the situation they send someone out and they touch up the areas that are chipping. The painters admitted that the paint will chip again. To finally have someone come out to paint is very inconvenient and takes an inordinate amount of time scheduling and nagging. A year has passed and paint is chipping off again and in new places. And I expected to do this every year? The warranty on paint is 10 years and then what?? I have literally been contacting them with paint issues since the windows and doors were installed.

I have Milgard WoodClad fiberglass windows. They were the top of the line, the best they had to offer, so said the rep. and I believed him after I got the price, but I was building my home to last. So far they have been here at lease 6 times to replace 22 windows. They were here 4 months ago and now I have another faulty window. WORSE is I have MOLD growing on the wood. Their rep (Tim) tells me it is because I wash my windows! WHAT? So be careful not to use Windex and paper towels, that causes mold and moisture in between the glass! Oh also I hope you live in a completely dry climate that gets no rain. The miters all leak! They are stained with water from rain leaking in. The Sheetrock inside has bubbled. Tim says it is my fault because again how I wash my windows!!!!

We purchased our house in December of 2020. The previous owner had had all the original windows and sliding doors replaced with Milgard vinyl, double pane, insulated products, all manufactured in 2009. Out of the twelve new windows installed in the house, three of the units had failed by the time we came into possession of the property with either clouding or marking on the interior of the glass. While Milgard prominently advertises a Lifetime Warranty, I discovered upon contacting them that the line of windows that were installed in our house only include a 10-year warranty, and we were just beyond that period. A 25% failure rate seems excessively high, and I would advise anyone to stay away from any of Milgard's products that do not include a full lifetime parts and labor warranty, as it seems you will be replacing your windows again sooner than later.

Ongoing lack of warranted support from Milgard. Ongoing problem with no resolution. SUMMARY: Milgard Tuscany CASEMENT windows are do not seal and will allow air leaking into your home. when the wind blows against these windows the latch mechanisms whistle from the wind. Milgard Denver warranty office does not support their product, rather they make excuses and ignore issues. Online reviews seem to be the only way to get a response from Milgard. Shameful and sad.

In May of 2021, we submitted a warranty claim for a cloudy window/busted seal. The first appt was delayed because the glass hadn't passed inspection. Then they cancelled the morning of the new appt because the glass was broken. We started over. They called the next time they were supposed to come, saying they couldn't find my glass in the shed, so we started over. This same ridiculousness continued a couple more times, until finally they arrive on Jan. 7th - and have the glass on the truck, but it's raining outside. They can't come back that afternoon, because they're overbooked. But they assure me someone will call me to reschedule right away - now they've got the glass and they know it will fit. A week later, I had to call because no one called me. I was assured they'd find a date and call me by 2 pm that afternoon. A week and a half later, no one had called.

Milgard windows 10 years old, half “gone bad” (seals broken). Waited 6 months. Subcontractors came today with replacement panes but only 9 could be replaced because the other 11 replacement panes were wrong size or wrong grid or missing. Subcontractor said “this happens every day. It’s chaotic.” Now I’ll have to wait another 6 months to get the remaining failed panes replaced, and spend another 2 hours taking down blinds and moving furniture, and miss work again. Cross your fingers Milgard factory doesn’t mess up the order again!

Just moved into our house in 2019 and noticed many of the windows were foggy but wasn't sure why. Then at the first major rain storm, several of the windows stared to leak substantial amounts of water. I called Milgard and luckily the warranty is still in effect, however Jessie (very nice) said that the issue must be due to how they were installed, it was highly unlikely that several windows at once could be defective. So I hired a handyman through Home Advisor to come and re-install the windows $1200. He looked at all the windows and said it wasn't the installation, it was very poor quality manufacturing and showed me why (I'll add pictures). The water leaks through the pan, and the window glass is pulling from the vynil with all 15 window and they were installed in 2016. There is water damage to our home, drafts that are costing us more for cooling and heating.

We purchased a 12 ft three panel sliding glass door. The order, including nine other windows was delayed twice. Then our contractor received a call on a different day than the scheduled one that the slider was being delivered. The frame and only one of the three panels arrived so we had to cover it with plastic while waiting for the other two panels which took another two weeks. The middle section slides to the left as a sliding door would. The right panel is stationary but built the same as the left panel as if to accommodate a slider which it does not and is lined with same felt. This looks very odd and unfinished as if the middle slider should go both directions.

When we first bought our home we worked with the tech directly. That was awesome because Josh was on the ball. He was super nice and always had the job done thoroughly and quickly. But, since Milgard reorganized and move all service calls to corporate the service went down hill fast (and I don't blame Josh for leaving Milgard). Instead of taking just a week or two to get replacements it started taking months. And, right now I am beyond PEEVED at Milgard. It's taking over a year to get 1 window replaced. I started calling them mid 2020 for this window (yes, I know the pandemic messed up things to an extent, but their customer service was like this before Covid). First, they didn't have anyone covering our area. Then, our tech came back from his accident and the window was wrong. One of their geniuses sent a window with grids when there were clearly no grids in the pictures I sent.

This company does not honor their warranty, they do this by trying to frustrate a customer to go away. It seems a regular practice by them, and why because they have so many failed products that to honor warranties would be a major loss to this dishonest company. In my case upper management has even lied, manipulated and displayed spite, but I’m not giving in, will continue pursue sunlight on this dark dishonest company. I might also add that they have employees write favorable reviews, and they get published, so crooked.

Don't buy Milgard windows. Fake Warranty and cheap quality. They said their price is higher because of their quality. In their showrooms in Home Depot they hangs some nice windows but when you get foolish and order the windows the quality is too low and far from their AD. Another issue is their warranty. They don't accept almost anything but they said lifetime warranty!!! I bought some windows on Jan 2021 and it take 6 weeks to they delivered them to homedepot then 2 weeks to delivered them to my house then it take a week to I schedule for installer and when I installed them one of them has handle issue.

Very professional and excellent service. I would highly recommend them to my friends. They were quick, cleaned up after themselves and did an excellent job. They showed up as scheduled and were very courteous as well as being very professional. I wouldn't hesitate to use them again.

2 sliding windows were replaced which had mold inside. Second time a slider had to be replaced. So glad we have a lifetime warranty. Somehow the first request for replacement was lost but with the second request and additional window involved, even though it was during Covid 19 time, repairman came out and took care of the problem in no time.

Dear customer service,

Replacement of sun damaged dual pane 15 yr. old window. Service was done by Marco **, who was on time. Marco wore a mask (during the pandemic), worked quickly and efficiently. Pleasant workman, neat and clean. We were disappointed in waiting several months (and two cancellations) for service. However, we understand these are trying times for everyone. This was worth the wait. Thanks.

The team that came out worked fast, they were very diligent in cleaning up, and were super friendly and helpful. Definitely would recommend this group to anyone. From service call to installation they were on top of the project for us. Thanks.

Done cleanly and professionally. Note: Have 6 panels of wood clad windows in family home next door (installed 2006) that need replacement. Still need to schedule. Address is **. Johnny reviewed quickly, said it would be a good sized job to do. The windows are double hung units with grid and white exterior.

Was not happy with having to set glass panels in glazing unit. Glass panels should be set in vinyl frame and then screwed into 4 panel frame. We are not glazing glass guys. I expected to get a unit that was complete.

I was please with the quick and efficient service from the serviceman that came however... when I asked him to wear booties in my home he acted so very put out. It should be made a MUST that ALL of your service guys wear booties in homes. They should be CLEAN booties at that!! The price of floor coverings is too costly to have one person stain and soil carpeting plus bring in unwanted yuck on my floors.

We are very happy with Milgard. I had them come out to fix a sliding door, screen door and window crank cover. They fixed each one and then some. They did a great job. They were on time and courteous. I recommend Milgard windows.

The team were great. Was surprised when got call arriving 3 hours early. But made my day! Very professional and windows look great. Thanks for replacing windows - sunny day shows the added light with new windows.

Steve and Mike were just great! They were very professional, knowledgeable, and courteous. However, the 48 hour notice and two hour window didn’t work at all. I was very happy with the way our two windows were repaired and the guys couldn’t have been more professional. I would contact Milgard for our next window installation this Spring.

Technicians were pleasant and completed the job sufficiently so far as I can tell. Masks were worn. Both men were pleasant and professional. We look forward to enjoying clear windows again. Spring is around the corner. Our thanks to Milgard.

To report an issue Window and get an appointment to replace the window is very easy and quick. The technician calls me before showing up and is on time for the appointment. Both of them are very professional and replace the window very quickly.

I had a seal leak on one of my windows, with Covid it took a little bit for them to get out. But the replacement was hassle free. They showed up with the replacement glass, had it installed and gone in about 20 minutes. Will never use any other windows.

The crew came in and went to work immediately. They did a great job! It was nice working with great customer service from Milgard! Even after owning the windows for 15 years, no questions asked!! The way customer service used to be! Thanks Milgard!

Representative arrived on time, was courteous and efficiently replaced my window. Did a good job replacing my window. Would be glad to have him come back the next time I need a window replaced. He also measured two other windows that need replacing.

Unbelievable after twenty years I had a window that was cracked and water had got inside. Milgard came out and replaced the window for no charged. These windows have been great for all these years and then to have replaced the window was just unbelievable in customer services. Thanks.

Kevin did an excellent job on our 7 windows yesterday. He is friendly, efficient and knows his job well. I appreciate that he asked "Is there anything else I can do for you" before he left. He made me feel like a valued customer.

I had several windows with broken seals. Called up C/S, sent over the info they asked for and they replaced all of the problem panels. I'm very happy. One recommendation is that you put the numbers in a easier to read location if you are going to require them for service. The service tech did a great job getting in and out quickly and it all looks great.

Johnny always does a great job and is courteous and careful in our house. He is careful to mask up as well which we appreciate. If I had a complaint it would be that it takes so long to get an appointment. I totally understand that building is a bit crazy now and this wasn’t urgent.

Helmut ** arrived on time after calling to let us know he was on the way. He quickly fixed two windows, both needed spring adjustments and lubrication of the channels. Advised me to lubricate all window channels every six months.

The technician (Jose) was on time and began the replacement of window hinges for three windows. The technician was professional, knowledgeable and completed the job in a timely manner. All debris was cleaned up prior to completion of job. I would recommend to friends.

They did a very professional job. I felt that it took long between appointments because of rain. But the workers knew what they were doing and were trying to give us a quality job. On the first visit, I had only asked that we do 2 of the skylights but the lead guy looked and said that we should get them all replaced which was a good thing because when they were taken down, we could see the seals were broken, and on least 3, the seal was falling out. So thanks for quality care.

Your technician did excellent work and our door now works perfectly, like the day it was installed. I did have an issue with 2 different voice mails stating that my appointment date and time was March between 8:30 and 10:30 am. When your technician didn't arrive I call your Simi Valley office and was told my appointment time was 11:00 am to 2 pm. It did not get any notification of this change but I was going to be home anyway so it was o.k.

Helmit was professional and was so great fixing the problem. Very kind and hardworking person, he explained where the problem was in case there are any further problems. He explained how a latch was not removed and now it is perfect!

Both service calls went well. And techs. Did a good and fast job. I am so glad your Co. honors your guarantee on your windows. It the best money I have put into my home. I have lived here for thirty years..

What a pleasure to see Edgar again after too many years! He was kind enough to call letting me know he would be here in 20 minutes. When he arrived, he was considerate, clean and professional. All stickers were taken off of our windows and they were cleaned. Thank you for sending him to us today and please thank him for us!

The service guy came on time. Fix the lock. And health fix a window. He was very kind. He went over and beyond what I was expecting. But I will complain about the customer service on the phone, very frustrating dealing with customer service.

I had 4 techs that replaced 13 rather large windows in different sizes and shapes with one that took scaffolding. Showed up at 8am and were completed and gone by 11AM. Can not say enough about how good and efficient these guys were. Outstanding job, I would recommend Milgard all day everyday! Thank you very much for the great job well done!! Mike **

I contacted Milgard via email on 2/11. I received a call on 2/12 and the representative walked me through getting the information she needed including the window number and a more accurate description of the problem. She waited while I viewed a video she sent on how to complete the repair on my own. I didn't want to do the repair so she ordered the balancer and scheduled a service call. The earliest service date was 4/20. The part arrived on 2/24 and on 2/25 the service person- Hector- called to say he was in the area and could do the repair that morning. He was patient and polite as I made arrangements to have someone at the house since I was not at home. He was in and out in 5 minutes. I'm delighted to have the problem resolved within 2 weeks instead of waiting 2 months. Thank you.

After 25 years we had to replace a window that had a cracked seal, made a call to Milgard, set up an appointment and the repair was down in less than 30 minutes. Great warranty. All good. Thank you!! Would highly recommend.

Both John, Service Manager, and Bobby, Technician were courtesy and answered my questions. An appointment was scheduled, and a follow up text as a reminder was sent a few days prior to the date. Bobby, then also texted me that morning to advised when we should expect his arrival. He fixed the windows, and then asks if all was done as requested. Appreciate the professional service. Thanks, Christina

Several of our 9 year old windows were in need of repair. As Milgard no longer does business in Wisconsin, we contacted you for a refund, rather than replacement. Received our check today. Took a while, but each phone call/email was met with a polite response, and we were eventually able to resolve the issue.

Both men were polite, efficient, friendly and professional. They both wore their covid masks the whole time they were in our house. They repaired the latches on two windows and replaced the panes in a window where the metal coating in the glass broke down and obscured the view. Couldn't have asked for anything better. If anyone I know needs windows, I won't hesitate to recommend Milgard.

The service team called ahead and came early. They were very efficient. They took precautions with masks. They were very nice, did not waste time. They finished the job correctly and the door worked perfectly. I would call Milgard again.

Milgard has the best warranty of any window, period. I had an issue with leakage and they came and replaced all of them. Customer service is fantastic. The only thing I wish is the repair appointments weren't so far out. But very pleased!

The two gentlemen sent to my home were both very efficient and courteous. They showed concern about the flooring (carpets and hardwood), which was appreciated. They were done in a little over an hour, which was amazing given what needed to be done. I have recommended Milgard to friends, and would not hesitate to do so again.

We had Milgard come to check on a window installation issue. He took time to look it over and reassured us that it was fine, he answered all our questions thoroughly. He was on time and called ahead to let us know he was on his way. We would recommend this company

Some of my bigger single hung windows had some issues and Milgard service came out took care of all the issues with the single hung windows. The service guy Alex also helped me understand the way the windows work and ways to help maintain the windows.

We had new windows installed three weeks ago, and two panes were scratched from the factory. Milgard scheduled an appointment promptly to replace the panes, the technician was prompt and efficient. He was done in about 30 minutes. Very happy with our new windows!

The guys were on time. Did the job of replacing the glass in our window. They were very good at their job. Job was done quickly and the job site was cleaned up before they left. Great job. I had another for them to check. They measured it for me and left the measurements so I can call and have that window replaced.

The service person on the phone was knowledgeable and friendly. The two men that replaced my window were awesome. They did a wonderful job and so quickly. Thank you. Love my window. I will certainly recommend Milgard to my family and friends.

Both technicians came on time, were very professional, polite, and proud of Milgard Company and its products. They worked efficiently, fast, cleaned everything after they finished. I am grateful for their training and replacing policies of Milgard Co. I would recommend Milgard company to my neighbors, friends and relatives.

The Milgard tech, Ron was awesome. He called 15 minutes before arriving to make sure I knew he was on his way. Once he got here he was fast, polite, and made sure everything was working perfectly before leaving. I highly recommend Milgard based on this experience.

The repairmen showed up on time and were very clean. They showed up with a replacement vent panel and changed it out for the damaged unit. No “waiting for parts.” Handled very quickly! They made sure everything was in good working order and also checked out my Patio door install.

I am very happy with the new glass in our sliding door. It took some effort to get the request started, but all in all Milgard came through. The service men were thorough, and efficient when replacing the window this morning. Appreciate them very much.

Called for repair of our slider and two window that we have had many years..Needed new rollers on 20 year old slider and Jesse fixed so it works like new again. Two windows need repair so they wouldn't close on their own. Great job done on both.

We weren’t able to be at house but serviceman called us when he was on the way and again after he examined the window. He also took pictures and sent them to us. We appreciated his efforts to find source and taking time to explain the problem. Very pleased.

So appreciative of Milgard’s lifetime replacement warranty which allowed swapping out my 2 fogged double-paned windows for new ones after the seal broke. The technician, Bobby, offered great service, and the whole process was very fast and efficient. Peace of mind knowing that if other windows I purchased 17 years ago ever fail, I can have them replaced as well.

Our technicians were early, polite and efficient. They had us check out everything before they finished. I love having these Milgard windows with a lifetime guarantee! And best of all, my service agent on the phone was very helpful in setting up the appointment and staying in touch with me about the replacement installs. She was a gem!

The rollers on my sliding glass door were replaced. Steve and Mark did a great job repairing my problem. They were on time and courteous. I am glad I have Milgard windows lifetime guarantee and will be telling friends about your service.

The guys did a great job replacing the windows. They are not getting 5 stars because they did wear masks. This made us uncomfortable in our current environment. When they left, we opened our windows to air our living room.

Very happy with windows and installation. Screen door which came not working and was replaced in timely manner. Happy the our friends that referred us to you. Received $50 for the referral!! Our salesman was wonderful would recommend your services to others.

After over a year, and knowing there was a defect in the glass of my door, I contacted the local Milgard rep. I sent pictures of the defect, he wrote up a claim order and sent to Milgard. The glass was replaced today. Thanks for the good service. The installers were very nice, humorous, and helpful.

Prompt, courteous, efficient, friendly and masked ... what more could one ask for??? We love this double sliding door that gives a beautiful view of our woods and easy access to our deck! Now to lubricate the sliding screens with silicone as the guy suggested. They are the weakest part of this beautiful system.

Daniel was here on time, very efficient and done in 20 minutes. Does the exterior of the window need caulking? Does the exterior of the window need to be caulked? Thank you for your service and courtesy. I wish you all the best and please stay safe. Thank you very much for your help.

Will was excellent to work with. Showed up on time. Immediately realized they had wrong size window and grid pattern, re-measured and rescheduled. Returned as scheduled, was quick and efficient. I would recommend Milgard to family and friends, especially the window replacement program.

Following installation of my Tuscany Series patio doors by a 3rd party installer provided by Home Depot, there were several items regarding alignment of the doors/frame that the installer was unable to correct. There was also missing items (weather stripping and frame caps). Home depot contacted MILGARD who then contacted me to set up a service call. This was all done in a timely manner and the service rep (Juan) arrived at the designated time. He explained to me what he could and could not do to correct the alignment problems and proceeded to correct them accordingly. Juan was very knowledgeable and efficient and complied with all COVID requirements. I am overall very satisfied with my experience MILGARD.

Our window glass was replaced with professionalism and expertise. We also had a door handle fixed. We were very pleased with your technicians. They took Covid precautions by always wearing a mask. We will use Milgard again in the future.

The service was great. The technician came and replaced the defective windows so quickly and efficiently. It was so nice and easy! I’m so happy I purchased my custom Milgard windows all those years ago. My new replacement windows are just beautiful! I would definitely recommend this company.

I believe the service provided at my home was in the top three services I have ever had in my home. Highly professional, polite, and efficient workers. Two hour window given for service and workers arrived within and a bit before... that never happens!! Your firm stands as a leader in the industry, warranty and professionalism. I cannot say more than that. I will always recommend Milgard when opportunity arises. Again, best service ever.

Art was on time and professional. Service was for damaged door handle which he replaced immediately. Window was jammed and would not open or close. He removed to evaluate the problem. Replaced the strike and one rollers were adjusted, window opens and closes properly. Appreciate the quick and knowledgeable work performed.

Excellent service very courteous young serviceman, he performed installation quick, clean and efficient. I have had my windows for approximately 20 years and have only had 3 failures in all this time. All were taken care of without any problems. Thanks Milgard.

I could not be happier with my Milgard windows and doors in general but even when one needed service - it was a breeze. Lupe was quick, thorough, and professional. Changed out a window that had some moisture buildup in just minutes. Thank you!!!

Jose came out and looked at our sliding window. Knew exactly what was wrong with it. Replaced some parts and it rolls excellent now. Thanks Jose for doing such a great job. I would recommend Milgard to friends and family.

I am very pleased with the window replacement. I was given a short time range where the person changing the window would arrive and he was on time. He introduced himself, was polite and respectful, wore a mask and asked to see window. After inspecting it, removed it and went to truck to bring in new one. He was very efficient, took less than an hour for replacement. Excellent service.

He was on time, friendly, on task, knew his product and how to repair it. Overall one of the best experiences we have had with a service person in many years. You as a Company should be very proud to have such a person representing you and your product to the public. Please thank him once again from us. The **'s

Our skylight failed after 30 years. Thanks to Milgard's lifetime warranty, We have a new skylight and installation at no cost to us. The installation went flawlessly and it is great to no longer have a leak. The workers were very courteous and professional.

Very happy with the replacement of 3 windows (6 panes) which had failed becoming cloudy; however it did take a bit longer than expected (claim reported 8/31/2020, work completed 2/18/2021); delays due to:

Again. Thank you.

The crew that serviced our case number today were extremely professional! They not only replaced the panel in the service call but addressed another issue as well. Thank you employing such great caring people!

Replacement of failed glass units. Your team did an excellent job. And we’re very quick and friendly. They arrived on time and completed the task with no issues. They did a great job and I would be happy to refer Milgard Windows to anyone and will continue to use them for myself and my building projects.

I had a most wonderful exchange with Lauren in the Customer Service department regarding my case. Lauren was extremely professional, prompt and well informed as to the matter at hand. She was able to confirm an exact week in February that components would be shipped to Milgards’ contract installer would for corrective action. Lauren was courteous, genuinely friendly and was a pleasure to speak with in resolution of our Milgard inquiry.

Newly installed windows by contractor, the top would slide down and not allow window to close/lock. The repairman checked them all out, showed me the appropriate way they close and how to do it. Lifetime Exteriors needs to train their folks better so they know how the Milgard windows work. It would have saved a warranty call. Thank you.

The service person was in and out and very punctual. Completed the window replacement with no hassle. Respectful and put on shoe covers. It gives me peace of mind knowing Milgard backs their products. I will definitely buy Milgard in the future.

We purchased our windows in 2011. Very happy with them. In 2020 one window lost the gas seal and became messed up between the glass plates. We contacted Milgard and they arranged to replace the glass. It took quite a while to get the original response, and the initial repair person had the wrong size replacement glass. However, when they arrived the second time, he was very professional and quick with the repair. We are happy again, even though it took a little bit to get fixed.

The serviceman was courteous knowledgeable and fixed the problem. The design of the drainage system requires maintenance which is doable but takes a lot of effort. Doors may need to be removed to access the tracts. The channel holes are small.

Great experience overall. From customer service on the phone- she was extremely helpful and nice to the repair guy on site- he was pleasant, professional and early! Would definitely recommend Milgard to others looking for quality windows with a solid warranty they backed.

We ordered Milgard Windows in the summertime 2019 and by the spring of 2020 the frames on all the new windows we green. The solution that Milgard came up with was to paint them. Hopefully we will not need to keep this up and they won’t turn green again. If they do we will expect Milgard to honor the lifetime warranty and continue to maintain the Tweed color.

The color on my windows began to flake and peel of the frames. After about 3 years and continued getting worse as time passed. Milgard came and fixed the problem. No hassle just had to wait a little while. Covid delays I think. Overall very pleased with the repair service.

William was very professional, polite and attentive. He was very great. I would recommend Milgard windows. I am very pleased with their service and staff when I call. They keep your appointment and are on time. Never keep you on hold for long on the phone. Great Service. Thank You.

The person that came out was friendly and thorough. I'm truly hoping 2 warped windows he looked at and took pictures of can be replaced. They have gotten much worse. He said he would submit the photos. He looked at a few other windows including my sliding door and sprayed some silicone on the glides and now they slide very well.

The installers, Eddy and Victor, were fast, friendly, and efficient. Great people!!!! Our family has had four properties refitted with Milgard windows and sliding doors. We loved them until we found out that every five to seven years we had to replace windows due to the double pane seals leaking, making viewing out the windows impossible. A real inconvenience. The worst part is that on our four plex, the warranty is for only 10 years!!! Terrible customer service only giving 10 years on a known faulty window seal. I would keep buying from them if they didn't have such a short warranty on a known defect.

Technician came and fixed problem and adjusted door. He was attentive to Covid protocols and dealt with the issue in a timely and professional manner. I would recommend Milgard windows and doors to my friends. Their Warranty beats others in the industry.

I had some issues with my newly installed windows. Eric came by today and fixed them all. He was very professional, worked quickly and also wore a mask in my home without asking if he had to. He was great! First time buying windows so I’m not sure if having problems right away is normal. Don’t really feel I can speak to the quality at this point. Hoping everything is resolved and my windows will hold up for years to come.

Bathroom window wouldn’t stay open. Technician was fast and knew exactly the problem. Fixed in less than 5 minutes. I appreciate the lifetime warranty of my windows as this is 2nd time they’ve been fixed. No hassles at all and job completed quickly. Thank you!

It took two trips because a couple of panes were the wrong size on the first trip. Service was efficient and pleasant. The new notification system needs work. First time, notification was for wrong day. Second time, notification was for wrong time window for arrival. Was very disappointed that Milgard cannot/will not replace leaky clerestory panes where we have electric openers.

My window’s seal break was discovered by the window cleaner. The Milgard representative identified breaks on 2 additional windows. The replacement was scheduled with minimal effort on my part. Very appreciative of the service this year in spite of corona related shortages and interruptions I.

Our technician was great, although the company ordered him the wrong piece to fix our problem he took his time to try finding a soul uti in without having to wait another month for the right piece to be ordered. He was able to fix the problem. And answered all of my questions.

The two Servicemen you sent out to do the repairs were incredible!!! My only complaint is that it shouldn't take 2.5 months to get an appointment and then you cancel it and want to put me off for an additional 17 Days.

«:::P:::»«:::E:::»«:::R:::»«:::F:::»«:::E:::»«:::C:::»«:::T:::» Ray was amazing, so friendly, great job. So fast and prepared. We are very pleased with the results. Please thank him. «::A::» «::W::» «::E::» «::S::» «::O::» «::M::» «::E::» Will certainly do business with your company again. Milgard has nice windows and was please to know they guarantee for life.

It took from Oct. 26 until Feb. 12 to get the window installed! We've had a couple other times where service was prompt. They came Dec. 11 first time but needed 3 guys to do the install. This time they came we had horrible freeze/ice conditions. The third guy couldn't make it. So they did it with 2 after all! Weather was so bad I was expecting them to cancel, but they were quick, neat, and polite.

Hector called in advance of his arrival to let us know he was on his way. Upon arrival he was quick, efficient, pleasant, and thoroughly professional. I couldn't have asked for a better service or a more prompt response to my problem.

Excellent experience. Very professional and reliable technician. My windows looks awesome. Easy to recommend this product to my friends. After all this years I could not believe I have lifetime warranty. Amazing experience. I saved a lot of money. Planning to stick to this product forever. Feel like this windows are very easy to to repair and maintain.

Although our replacement windows had to be rescheduled, it happened today some two months after the initial contact. The installers today were very friendly, professional and were respectful of our home and the fact that we are all in this pandemic.

My Window Tech was awesome! It was the second or third time he's been here and he was professional, polite and did a great job! Thank you for replacing my windows, I would highly recommend Milgard Windows especially the warranty!

Milgard did an outstanding job replacing my 15 year old defective windows. I was impressed with their warranty and completely satisfied with the repair. The technician did an outstanding job replacing the windows that I had identified as defective and noticed other windows that were in need of repair. I will continue to use Milgard on future purchases.

Service person came, listened to what my problem was. Went to check it out. Applied silicone to the skylight in the areas that looked like there wasn't any or had dried up. Asked me to keep an eye on it and to make sure it didn't happen again otherwise to call again for service.

Couldn't be more satisfied, tech was very courteous and professional. He was very timely and gave a courtesy call 15 minutes prior to arrival. Total glass replacement was about 5 minutes. Milgard stands behind their product. Very clean job. Outstanding.

Everything went great, got the defective window replaced quickly and were on their way. Have always had great service from Milgard. Would definitely recommend their product and service to anybody in the market for windows. We have had our windows for 20 years now and really love the quality. Thanks.

The installers were both efficient, and courteous - in and out in a flash. Replaced one large downstairs window that had evidence of moisture between the panes. Very satisfied with both the service and the willingness of Milgard to honor their warranty.

Our caregiver was here to let the repair person in to accomplish the replacement. She informed me he was knowledgeable your needs and even knew Mom’s name (she was still sleeping). Professional, courteous and completed the replacement quickly. I did not see any paperwork so can not provide order number. Always have great service! Love working with Millard! Great company. Respectfully Rebecca **.

Technicians were great. We’re happy with Milgard. Our windows were still under warranty and were replaced free of charge. They had moisture between them and were foggy. From the first communication on the phone to the technicians that installed our windows we are very pleased.

Service rep came to the house Steve and I explained the problem on the door, he proceeded to fix and replace the door handle, made sure the key worked from outside, Steve proceeded to clean up and said wish most these were as easy as this was.

Fast, friendly replacement. Excellent technician. Arrived on time, called ahead, was clean, friendly and thorough. Didn't expect the warranty service to be quite so efficient and painless! Glad I bought Milgard. Would recommend the brand and service to friends and family.

From the Customer Service person to the installers you all did a great job as well as Milgard having an excellent hassle free warranty program. I would definitely use Milgard windows in my homes going forward. Thank you for all that you do.

The service man called ahead of time to let me know they were on their way. They arrived on time. They wore masks and were respectful. They changed both glass panels of the sliding door fast with no mess. The door looks great and clear as it should be. They tried helping with another door out of track, but were not able to solve the problem.

Two sliding panel door replacements. The two workers were professional and quick. They even took the time to adjust my screen door that was not sliding on the track well. I am very happy with Milgard. All my doors and windows are Milgard and I recommend them.

This repair request has been in the works for several months and we wondered if it would ever be honored. However, after emails with pictures documenting the failure of the window components, Milgard agreed to repair. The technician arrived earlier than scheduled, 1:00 PM instead of 3:00 PM which caught me by surprise as I was at another appointment and had to make quick phone calls to ensure someone was home to let the technician into the house. Other than that inconvenience, all repairs were completed quickly and satisfactorily. Thank you.

We had four windows replaced today because they had lost their inner seal. We wouldn't have known to replace them had it not been for a glazier who came to the house and noticed the window were foggy. He told us that since we were the original owners of the house when the windows were installed that they were guaranteed for life and Milgard would replace them. The two fellow who came today to do the work were efficient, courteous, and conscientious. We couldn't be happier with either the windows or the service! Thank you for all that you do.

Extremely happy with the service you provided. Will, your serviceman, came out and was friendly and professional. Explained everything in full and even gave me a little education in what to do and not to do when it comes to condensation and windows. Highly helpful.

Two windows with bad seal between double panes in bedrooms, the tech was on time and finished the job in a timely manner. Guillermo ** was the tech, I have had nothing but good experience with Milgard, they stand behind their products. Tom B

Scott arrived on time, was very professional, quickly identified the problem (window level), corrected and explained next steps. Simply one of the best all around service experiences I have ever had! Milgard remains the best window with the best service and I will continue to recommend you to anyone who asks.

Service was excellent. Worker called and made earlier appointment. Worker was respectful and worked efficiently. Would like to thank the customer service on the phone as well. Scheduling appointment was easy and they gave a reminder call before the day of service.

Had an issue with the lock on sliding door- Milgard called and booked my appnt within 1 day. The technician arrives early, was in and out in 20 minutes- knew exactly how to fix the problem. Great service. Great quality.

Your technician, Will, was prompt, friendly, courteous and knowledgeable. The repair was minor, and fortunately, Will had the necessary parts on hand, We have always had good service from Milgard over the years and would not hesitate to recommend you to others. Thanks very much!

One of the windows we installed in our home nine years ago began to reveal several hand prints between the panes. I intended to purchase a new pane but the place from which we had purchased our windows told us to contact Milgard. They said this sounded like a seal failure - something Milgard guarantees against as long the window is still with the original owner.

WOW!!! It was fast, efficient and very professional! Love seeing through my window again. Thanks, Milgard and your excellent team. I appreciate your professionalism and the quality. It was a wait to get you here but worth it. Thanks, Thanks and Thanks

John was great - knew his stuff and super nice! Great experience. Arrived on time and did a fantastic job! Checked the windows and fixed the issues with “sticking”, and then completed job of fixing the beading. I appreciate his thoroughness and quality of work. Milgard has an asset with this team member.

I was very happy with the window replacement today. The two technicians were friendly and professional. The only disappointment was that it took over 5 months to get the window replaced from time of initial contact in August, 2020. The first time they came out to do the replacement in December they didn't have the right window which seemed odd because they should have been able to review our initial window order and have the right window replacement with them.

Took awhile to get an appointment...3 months. But once you came a great job was done. Quick and efficient and a very friendly young man. I was very pleased with my service and the young man that changed out the windows. Thank you.

From beginning to resolution, this process has been exceptional! I thank Milgard for honoring the warranty on its products. That is one of the factors for choosing this company for a window selection. We could not be happier with the treatment we received and the result of the endeavor. Thank you!

Eddie and Victor were absolutely phenomenal. Couldn't recommend them or give them higher praise if I wanted to because they were top notch the best. They explained the process and were efficient and covid conscious with their mask wearing. We have had some issues with our other sliding doors and they realized that they never originally took out a place holder that was blocking us closing one of our doors.

Eric ** was very professional and a nice young man. I think he should be employee of the week! He knew what he was doing in fixing our back sliding door. He was here before the scheduled time! That was a big plus for us.

A large picture window had a failed seal. Two pleasant fellows came to the house at the scheduled time and replaced the glass in about 30 min. Both wore masks, and neither made a mess. Well done everyone! Bravo, bravo, bravo.

Replace trim on exterior of window. Appointment was easy to schedule on-line. I received an email confirmation of the appointment and a reminder the week of. Tech came on time, did quality work very quickly and followed COVID CDC recommendation for distancing and mask. Very pleased.

Pete ** was my serviceman. He was courteous and professional. Work was well done and he cleaned up well after the window installation. He was on time and very pleasant. Explained reason for the window discoloration. He is a great employee for your company. Thanks.

Workers were prompt, courteous and competent. Quickly completed the replacement. I am very satisfied! This is the third time I have called upon the Milgard guarantee and I have never been disappointed. Very happy we contracted with a distributor of Milgard over 8 years ago.

Repairman was on time and called to confirm appt. He repaired the door quickly. He answered questions about maintaining the door and other windows. Was friendly and kept mask on the entire time. The door slides fine now and is much quieter.

Communication with Milgard was always easy and friendly. I was happy that Milgard honored the warranty almost 10 years later even though we were not the original purchasers of the windows in our home. The only potential issue is that the check took a while to get here (11/20 until 2/2). But, to be fair, the email on 11/20 said it would be 8 - 10 weeks before the check arrived. Just not sure why it should take so long to process a claim and cut a check. Thank you.

Your repair agent showed up on time, was thoughtful, friendly, and highly skilled. He fixed the problem in no time, and was extremely respectful to the house (wore shoe coverings, etc.). I thought he did a great job. Give him a raise! Great job, Milgard folks!

Our service tech was excellent! He showed us the issue with the leak and what he was doing to remedy the situation. He was on time, kept the job site absolutely clean and followed the mask protocol for Covid 19 --thank you! Great job!!

Technician was on time. Quickly removed defective window and replaced with new window. He then replaced window that wasn't rolling well and showed me the silicone spray I am to use to lubricate the window that I never knew was a suggested maintenance. I love the Milgard warranty.

Your team was respectful of our property - wore shoe covers without being asked. Wore masks which we appreciate. Quickly and efficiently replaced the failed window. Thank you for standing behind your products and for sending skilled technicians! Time for service took from November to February, but with the pandemic, I am sure this is normal.

The installers were very friendly, professional and fast. They were even early which was a real plus. The windows look great, I had not realized what a difference it would make. I highly recommend this team. I have had experience with other installations. They just left all the stickers on the windows along with fingerprints. These guys took all those off and left with sparkly clean windows.

I love Milgard service, however the window in the master bath still leaks from the seal (the window opens) in the lower right corner. We haven’t opened it for over a year. The south side of the house gets the brunt of the wind and rain, so we guess the seal has a slight failure.

The technicians that came to the house to replace the defective door panel were fantastic. They did a professional job, were courteous and clean and made sure I was happy with the replacement before they left. The issue was getting the part and the actual scheduling of service. I had been waiting for over 3 months and had been rescheduled 3 times (the last time was not even notified that it was yet again rescheduled). The fact that a defective door panel was installed shows the lack of quality control and customer service at Milgard. I will be VERY hesitant to purchase again.

Service tech called ahead to confirm his arrival, took a look at the door and explained that the product is not considered to have failed at this point, showed me an example (in his truck) of what failure would look like and that the door would be covered under the lifetime warranty if it fails in the future. He was pleasant, professional, gloved and masked. I am satisfied.

We had four new sliding doors with inside blinds installed about three weeks ago. Two of the doors had issues that needed to be taken care of. Milgard made an appointment via email right away, and two very pleasant employees did come about four weeks later and performed the work necessary to fix the issues. They did a great job. My only negative was, we never heard about someone coming since the email appointment was made. I called Milgard the morning of said appointment since had heard nothing and was told they were on the schedule to be at our house.

We'll know how well it works after a month or so, but the two men who came to install were considerate and professional. They had the glass in the 8'x8' sliding glass door done in about 30 minutes. Our builder recommended Milgard, and unfortunately has had a number of issues in the last year so I'm not 100% on whether I'd recommend it without adding the issues we had with this door.

The service guys called as planned and made the whole experience - even on a rainy day - a very good one. Kudos to Anthony and his crew! They were clean and conscientious and the job was well planned out so as to avoid any issues with safety etc. Window looks like new again.

The 2 young men that came out to our house to repair our doors were very professional. They wore masks and gloves which we greatly appreciated. They fixed our door issues. We are very pleased! We are so glad we purchased Milgard windows and doors. The warranty is excellent.

The gentlemen who came to remove the old window pane and install the new one were professional and kind. I had to wait a couple of months to get it replaced but that was ok. Thank you for your service.

Very pleased with the service that Pete gave my family today....he was right on schedule, and quickly and efficiently replaced our 2 windows.... Milgard makes a top quality product and stands behind their windows with a great warranty.... Many thanks. Tim

Daniel and Juan were super helpful in replacing my damaged astragals! They were professional, friendly, and fast. They were on time, they listened to my concerns and kept me informed as they worked! They kept a clean workspace and also cleaned up after themselves when they were finished. Thank you!

I received a call prior to their arrival to give me the time they would arrive. They were prompt, professional and courteous. They described what they needed. They also explained what they would do, and were done so quickly. I was worried I would be stuck for a long time while they repaired it. Not the case!

We had fourteen windows replaced today, this was the first time we have used your warranty. Del and Caesar the technicians were very professional and did a very nice job. We were very pleased with our experience and with the overall process. Thank you.

I was finally able to get all the damaged windows in my home replaced. The service was quick and professional and the new windows look great! The service provider even helped me close my of my existing windows which wasn't locking correctly.

The plastic piece that the window latches to was put in backwards in the factory before shipping. Very simple fix for the service tech who has the right tools and knows how the window goes together. Was in and out in about 15 min. The tech was on time and had foot coverings.

Your technician did a great job, very polite and easy to talk to. He got the job done with good quality and no issues, and was kind enough to take his shoes off! I won't hesitate to call again if I have any further problems.

Window repair was not needed after closer examination of the wood trim. It was made clear that the wood trim is a decorative piece, and in no way would cause water leaks, and it will be fine. No further reason to move forward with switching out the glass unless the ceil breaks and clouds up window again..

Don was great! Knowledgeable, efficient, and friendly. He replaced six window and repaired a casement slider. He called to see if he could arrive early, wore booties when inside, cleaned each pane. It is clear that he knows what he is doing and is an asset to Milgard.

They did a excellent job, I am 100% happy with their work. Thank You. They were very good at what they do, very professional, the work was done very fast and they cleaned up very good when they were finished. They were both very pleasant and friendly to my wife and myself, they did a great job.

The 2 technicians that came out to replace the windows were friendly and courteous. They did a nice job! The only drawback was the wait time to have windows in the warehouse. But we are very pleased with the new windows.

Ray was friendly and didn’t seem to mind me watching him work. His work was fast and efficient and he did a great job cleaning up any debris from removing the old windows. I appreciated his call to let me know he was 15 mins away.

Outside trim piece on window was replaced. Norm has helped us before with this same window but was leaking in a different place this time. He said this style window has had leaking issues. Hopefully the issue was resolved and if not we were told there is another solution. Norm is always very friendly!

Broken seal window replacement. Six smaller windows and one larger window. All had interior rust developed because of seals being compromised. Took two trips to finish order but the service rep was professional and helpful.

We had our windows installed in July 2020. We spent nearly $20,000 on all new windows and doors. Tracer Windows & Doors was the installation company. Tracer said that the windows and (2) sliding doors came with a rebate. Tracer gave us the documents for submitting the rebate. We submitted the rebate documentation the same week the windows were installed. We were told it would take several months to process. We heard nothing. I finally followed up with Milgard only to be told that the rebate documentation was rejected and the rebate period has passed. No one ever told us that the rebates were rejected or gave us an opportunity to fix. The Milgard rep (Marianna) said she would follow up with Tracer. I just spoke with Tracer and no one from Milgard has followed up. Very disappointing. Milgard's approach to the rebate is to ignore me and see if I will go away. Shameful business practices.

Mike did a very professional job. Took some time to get work order scheduled. Very satisfied with final results. Mike was very polite and courteous. He was also very fast and professional. Mike is a great guy that seems very passionate about his work and customer service.

We ordered new windows in May of 2020. We had several problems with a couple of the windows but Milgard kept coming to the home to fix the problem. They fixed everything that was wrong and I am very happy with Milgard!!!!

Thanks for sending a knowledgeable technician to repair my new 8 ft sliding door. He was great! Love my door now. Evidently rollers failed and needed replacement. Also other adjustments were required.

The repair men were on time. Called to give us a 10 minute warning for arrival. They were personable, efficient and timely in the job completion of the repairs. We appreciate their speed and workmanship.

Good service by Benny. He discussed what could be wrong with my the panes of my sliding windows, then did what's best in my scenario. He then sprayed silicon adhesive to loosen up the panes. I asked him to show me how to detach the window panes from the rails while for cleaning which he clearly explained and demonstrated while checking for the primary reason for his visit.

Marco called about 10:10 a.m. to say he would be here in 10 to 15 minutes. He arrived in about ten minutes with his mask in place. Marco first measured my windows to make sure he had the right size replacement windows. He finished replacing two windows by 10:45 a.m. I am grateful for these sparkling clean windows.

Filed my complaint on 1/11. Got a confirmation email the same day. Few days later I was informed by email that a technician is schedule for the 22 second. Technician arrived on time as schedule and fixed the issue in an excellent professional timely manner, appreciated very him wearing face mask and booties.