Milgard Reviews

Replaced 1 glass and said otherwise all good then window washer told us all transoms were bad and now to old 10 yrs, not any help and that's why true reviews are all a one(1). They replaced a lower one but ignored others until warranty was over, thanks for nothing.

Well, if you are thinking of buying Milgard windows and doors think again. The lifetime warranty for them is a total joke. We purchased the "wood" windows, only to find out that IT IS NOT WOOD!!! It is a veneer. The veneer has lifted from the windows and sliders. When I called and told them that the veneer is pulling away for the stationary part of the window and the edge of the sliders. And the stationary part of the windows is leaking. I was told that I did not maintain the windows and doors. I asked how am I supposed to maintain them other that cleaning the wood, casings and window. He had not answer other than clean them with Pledge. REALLY??? I asked was I supposed to glue the fake wood back to the windows and sliders? He had no answer. DON'T BUY WINDOWS OR SLIDERS FROM THEM. They DO NOT stand by the warranty and their product is very faulty.

Lifetime warranty replacements. Waited 3 months for an appointment. Couldn't get later in the day appointment. Arrived late. Wore dirty boots, no covers. Refused service reasons; need more guys, blinds not removed, chandelier not tied back, table not moved. A customer for 18 years and never had these issues. New policies I'm told. The two small reachable windows they did replace, are both scratched! So because the windows are under lifetime warranty, I believe they are making it very difficult on customers and trying to discourage orders.

I had an issue with my Milgard window. The screen does not cover the windows opening correctly. I went to my local hardware store (James Windows and Doors in La Habra) where I purchased my window and window installation. The hardware store ordered two replacement screens; the two replacement screens did not fix the issue with window opening. I took pictures of my windows showing that right side of the window was made crooked to the hardware store and the hardware store advised me to contact Milgard windows warranty. On October 14th I called Milgard warranty support and received the message "please fill out the Warranty request on-line" so I did. The next day I received an automated e-email that a Milgard window technician would reach out to me in 10 or 15 business days.

Have purchased windows from Milgard on a couple of different houses over the years. In an order from 2012 I had 14 glass panel seals fail. They started failing in 2021, and now they will not cover the other failed glass panel seals, that recently failed. In my last order from 3 years ago I order all new windows for another house and three windows and the slider door were defective. If you think your new Milgard windows are going to last and hold up for 20-30 years and you won’t have any problems and if you do Milgard will take care of there defective products think again. I personally will never purchase another Milgard product and would not recommend Milgard to anyone.

Don't waste your money with Milgard. Their products don't work, their customer service is awful, their technicians are nice, but totally overwhelmed because there are SO MANY PROBLEMS with the products. We bought a $4k sliding door and 7 MONTHS later we still don't have an operational door. It has even been "replaced" once, but I think they just put in another faulty door, not a new one. I have spent hours and hours calling and trying to get this resolved, they just put you at the end of the line.

Milgard Windows is failing to honor its warranty to the original homeowner and refuses to accept responsibility for faulty windows. Milgard instead offers unrelated cosmetic fixes as a solution as they shirk their warranty responsibility and instead blame the homeowner, acts of God, and the installer. As the original homeowner, we are covered under Milgard’s lifetime warranty which includes provisions for the following condition.

I completed the online form regarding the hideous issue (see attached photographs of one window, take from the inside looking out and vice versa) that has developed with 12 of the Milgard windows installed in my house. When I purchased the house in 2017, the owner provided 22 stickers for the Milgard windows and said that they have a lifetime warranty. So I went to the Milgard website and started the process of requesting help. I received a prompt response to the request, which indicated that because I'm not the original owner, the transferable portion of the warranty has expired.

We are one of Hawaii's largest construction companies and have used PacSource to obtain Milgard for close to two decades. NEVER AGAIN! Two months delayed in manufacturing, then they sent a knock down door fully assembled without an installation kit and the strike jam was on the wrong side. It was like the door was made and shipped by brain dead lab monkeys.

We purchased a home in South Lake Tahoe that was built in 2006. The house has more than 70 Milgard windows and all but a few have catastrophically failed. The low-E film failed and left the windows terribly clouded and discolored. Milgard will only honor the “lifetime warranty” for the original owner, which in our case was the builder. The fact that nearly every single window in our home has failed in the same way suggests a significant manufacturer's defect. I am at a loss why a company that claims to produce best in market windows does not stand behind their products, especially given the ubiquitous failure of their product. If Milgard is willing to work with us to resolve this issue, I will happily update this review. Otherwise, I am interested in hearing if others have experienced the same issues. At this time I caution window buys to avoid Milgard given our exceptionally costly and negative experience.

The worst! I own my own design firm and work with window contractors all the time! Milgard is horrible! On my own home, I have been trying for 1 1/2 years to have some of our windows that are under warranty, replaced! What a joke! They have a consistent pattern of delay tactics. They were suppose to FINALLY come today and when we call, they said they aren’t coming until the end of May now. Always a stupid excuse! Always a lie! 18 months of delay tactics is absurd! I’ll keep you updated on how we get these replaced. If it takes our lawyer or other contractors helping me, somehow—Milgard will need to stop lying to us and honor their warranty!!

Windows in our previous house were satisfactory. Current house installation/replacement during the pandemic. 7 large windows including a set of French Doors. 5 of the 7 had to be replaced due to defects (blemishes) on the interior of the panes that should have never left the manufacturer’s premises. Scheduling with Milgard for these issues is miserable! The customer is subject to their computer scheduling - no flexibility to fit the customer schedule. You have to be available for a two-hour window of time with 2-day notice of what that will be. Supposed to be here this morning to deal with problem with latches on the French Doors and had not received 2-day notice from them as-planned.

Built our house in 2020 and have had nothing but trouble with our windows from the beginning. Milgard refused to warranty them. We now have one that leaks and allows water in my home damaging my drywall. The wind has blown through strong enough to blow out a match and the last snowstorm we had allowed snow in the house.

We purchased all new windows from Milgard in March of 2021 via Weathersby windows. Two of the windows were not the correct size at installation and it took us years to get Milgard to confirm these were the incorrect size and, since that has finally occurred in 2023, we have still yet to get them corrected. They keep telling us they are on backorder and canceling the DAY OF our appt that was scheduled months out to get it corrected. We have had 3 years of increased cooling and heating costs and warm and cold rooms because these windows were the wrong size.

Milgard took 2 months to respond to my warranty claim. Left me a message saying the repair was schedule and to check my email. I checked my email and it said the warranty is void because I'm not the original owner. I called and they said any changes to title voids the original homeowner warranty. I explained that I put it in a trust and am still the original owner and they told me it's in the fine print where that voids the warranty.

We are the 2nd owners of the house. Since we are the 2nd owners, Milgard does not guarantee the faulty windows. Only the original owners. I filed a claim & emailed the company a few times & they never got back to me. When I finally got them on the phone, I was told since I am the 2nd owner they are not under warranty.

Long story short; I wrote a nasty review when I did not hear back from them. My parents died, house for sale, paperwork says warranties do not pass from original owners. Everything was so close but I fully expected them to say sorry, no warranty! Due to some unfortunate problems, the company has been more than busy trying to take care of everyone, both new and existing customers for over a year at least. I submitted another request as the home has just sold and new owners wanted windows replaced but agreed to house as is. Milgard will not only replace the 2 windows, but will service any problems the new owners may discover prior to the service date. This is absolutely unheard of in this day and age; everybody out for themselves. Milgard is upstanding, genuine and will be here for a long time to come with this exceptional business practice. You will not regret being a Milgard Customer for life!

We are new owners of a 2 year old home with Milgard windows. All windows on one side of the house did not have holes to drain water and are faulty. Windows are not draining properly which allows water back into the house. First tech was brought out and their fix was to drill holes in the frame. Then when that didn’t work we wait 2 more weeks for another appointment to be made. Now they are requiring us to pay for removal of window for their further inspection. They will not bring out a new window which will require us to pay for two times on removal and replacement of window. They are terrible to work with and trying everything they can to not find replace their windows that are still leaking and causing damage in the house. Stay away from these windows and this company!!

We purchased a house full of Milgard Ultra Windows and doors in 2007, with a Lifetime warranty. Our 3 casement windows are having nothing but troubles. There is a large gap beneath the casement window, between the window and the frame, enough to stick a thumb between. Our house is seismically retrofitted. One of the flimsy pieces between the window and the gap of the frame has broken/failed. This window is not easily accessible from outside, nor is it a window that receives much use; however, Milgard will not honor the warranty, nor replace that window.

Milgard claims to have a lifetime warranty. In our house, we have a failed sliding glass door where the internal coating has failed. It is mottled, blotchy and hazy. This is a known failure within Milgard, yet they simply take forever to respond to a warranty claim and then find a reason not to honor their warranty. Buyer beware. There are hundreds of people out there with the same issue that I have had to endure. Milgard Case Number **.

We purchased our 2006 home from the builder (Cecil & Ray Homes Inc.) in December 2012 and moved in January 2013. When we inspected the home prior to the purchase, we noticed a valance in one of the master bedroom windows was not working. The seller had a representative from Milgard (which the company they purchased all of the windows from) come out and fix the valance around the time we took possession of the home.

We purchased over $25,000 of the Trinsic series windows from Milgard for a new home build. At the time we placed the order for the windows, Milgard's lead time to deliver windows was 6 months. By the time the new construction was ready for the window installation, it was mid-winter and cold. The vinyl windows were like brittle and chipped when installed. Almost every one of the 33 black vinyl window frames has a defect. As a result, the black frames have bright white showing where they chipped. When contacting Milgard for support we were told they would do nothing to resolve the quality issues because the windows were ordered too long ago. Milgards feedback is to touch up the chips with a black marker. I would highly recommend purchasing elsewhere. Milgard does not stand behind their product or support their lifetime warranty.

Like most other reviews listed here for warranty service requests… it comes with loads of expended time and marginal, if any, response. As one quickly recognizes by their website the “warranty” has been modified over the years. I would imagine Gary Milgard is rolling in his grave to see how the new ownership has taken his namesake company from a “we build people” and make a great window culture to what it is today. We have a broken patio door lock and simply want the lock so WE can change it out… opened service request on 1/3 and no communication yet.

This company replaced some windows in a neighborhood home. When they left, they did not secure their truck properly and deposited a huge trail of sharp broken glass along our neighborhood street and then onto connecting streets for over one mile. Calls from the neighbor who had the glass replacement and from our HOA were not responded to, despite the emergency nature of the situation. Ultimately, a team of neighbors was left to do all the cleanup over many hours of multiple days. This is an extremely sloppy and incredibly irresponsible company. Avoid like the plague.

We ordered Milgard windows for my parents in 2015 and have several problems with them leaking. We have another window leaking into a bedroom this year and a big storm is coming and all they have to say is that they do not do emergency service. That I have to create an online request. When I submitted an online request I received an automated reply that it may take several weeks to process our request and that if this was an emergency to call the 1-800 number. I am not usually one to complain but this is ridiculous! BUYER BEWARE!!

Contacted Milgard and resolved matter with their warranty department in Tualatin OR. Warranty exclusions for broken glass was somewhat ambiguous in context (in my opinion) and I misconstrued the applicable coverage. I don't know why earlier glass breakage was covered, but it's time to move on.

We recently purchased top of the line Fiberglass Milgard casement windows for our remodel which came with a lifetime warranty. All of our new windows are fading in color. The dark espresso color is turning white. We attempted to file a claim, but Milgard outsourced their warranty to department to a third party. A technician showed up who told us the paint was not covered; he had no clue about the warranty and hardly knew anything about Milgard products. The warranty company then came back and said they would paint our windows. This is not an option for us. Beware of Milgard’s warranty.

Milgard does not stand behind their windows. I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change."

I am a lic. General contractor in the Lincoln ca area. I have installed Milgard windows for many years with no issues. 0. Now I am replacing windows in my mom's house she has owned since new. After a 4 month wait they cancel the window replacement (under warranty) the day before and reschedule for another 2 months later. Being a contractor in Del Webb Lincoln Hills I have seen this many times. Same game. Schedule and cancel. Original owners are few in Del Webb now that it is going on 20 yrs. This has me reconsidering the product I choose. I have used milgard most of the time and the lifetime warranty is nice as long as your original owner. Windows in question have become fogged up in between the glass. The windows look like someone tried to clean them and didn't get them dry. Mike

Milgard windows fogged and Tuscany French doors leaked and they did not honor the warranty. The warranty is not worth the paper it’s written on. They always find an excuse to claim it’s not covered by their warranty