Milgard Reviews

I do not recommend Milgard. I am now over 2 months into my warranty claim and have made little to no progress. I submitted the initial claim online as instructed. What followed was several requests from Milgard "for more information". I supplied this information to the best of my ability but after the third or so request I finally told the rep that I did not know what all the parts were called, that my door was broken and just needed to be fixed. She told me she would schedule a technician to come to the house, but it wouldn't be until January 2026! I submitted the warranty claim in September 2025.

I wanted to delete my previous negative review however this is not possible. LOL ... I do want to thank Pablo for coming out and agreeing with me the problem with the window and he fixed it in 20 minutes. Thank you, Pablo for restoring my faith in Milgard. You are so professional and knowledgeable. I will always use Milgard due to team members like you. Carol W.

Extremely disappointed with Milgard’s warranty support. I purchased their windows and one has been inoperable since installation. Despite multiple attempts, their service team keeps making me repeat the same information without ever confirming a service visit. The process has been frustrating and unhelpful. It’s unacceptable that Milgard won’t stand behind their own product.

Milgard's warranty service is dismal. They don't seem to be able to schedule warranty repair service until MONTHS after you contact them requesting service. The phone rep offered me "a kit" to 'repair the warranty problem myself'. Seriously?!!! How about hiring more technicians to fix your windows? I paid for the windows, including the warranty. I shouldn't be told the faster way to get Milgard's defective product fixed is to DO IT MYSELF. This is an ongoing problem with Milgard. I will NEVER buy Milgard windows ever again.

My experience to say the least left very poor. Our contractor ordered two patio doors for our new casita. The first time the order came in there were missing parts, the second time the wrong frame was delivered and the third time parts were missing again!

We did a huge remodel in 2021 which included replacing the windows and doors. We purchased Milgard Casement two wide windows with grids, confident the high cost and reputation of the company would result in high quality windows to last us for many years. Within a month, we started experiencing multiple issues which have continued to increase. At this point, we are looking at having to replace all of them and we won’t be trusting in Milgard again. As of this morning, when a THIRD handle cracked and broke apart from the hinge, we can only open 3 of 8 casement windows after less than 4 years due to fear of serious injury/damage or a total inability to open or close the windows. All are from manufacturing or design defects, not due to the installation or misuse.

Built a great house with all Milgard windows and doors. At that time only Milgard sold fiberglass clad. ALL window hardward failed, had to be replaced. No response from Milgard. Two sliding door sets failed, rollers jammed. No response from Milgard. Milgard will provide many hoops to jump through. Truly a failure outfit. ANYTHING but Milgard.

This is what Milgard considers within manufacturing standards. The construction of this window is poor at best, and the welds are broken and uneven. They use a butt weld inched from the corner miter as the person building the window did not have the skill to create the miter correctly. This window cost $4000+ and is at the very entrance to our home. Milgard refuses to warranty this window.

At first our experience with purchasing and getting a date set for 12 plus windows installed was off to a great start. We started this process in February of 2022 and not all the issues were resolved until March of 2023. I can understand delays but the glass in some of the windows kept breaking so those had to be replaced several times and because of that not all of our windows matched and it was the front of my house. Now two years later, three of our white windows have yellow streaks on them. Millard is claiming that it is not covered under warranty because either chemicals were used on the windows or it's from the stucco on the outside of my house. Milgard will not even come out to look at it, they came to that conclusion based on a picture I had to upload online to start a claim process. For what we paid that is outrageous! I will NEVER recommended Milgard to anyone!

I have double hung windows in my home that are 4 years old. There is ALWAYS at least one window in my home that is broken. The warranty claim process takes FOREVER. I have a window that won't even close, posing a security threat to my family, but I am still having to wait weeks for a solution. So, yes you get a lifetime warranty but what you are really buying is a lifetime of problems.

I have bought Milgard Windows for close to 25 years. In fact, all of my windows in my home are Milgard, except one. It pains me to say that Milgard customer service has gone from exceptional to poor. The service department is not quick to respond and their representatives are apathetic about their jobs.

Do not order windows from Milgard. I ordered from them during COVID and yes that experience was a nightmare but of course, everything was blamed on Covid. However, I recently needed two more windows for an additional remodel and of course, wanted matching windows so I had no choice but to go to them. I was assured by the local store I ordered through, La Mesa Lumbar, that the lead time was 2 weeks. Placed the order on June 11, 2025 and now all of a sudden, Milgard gives a date of July 8, they have now moved their lead time to 4 weeks after the order was placed.

I have enjoyed my Milgard french doors for 7 years. My only complaint is with slow customer service. The thumb latch is stuck in the locked position. I was told I need to wait 6 weeks for service. I have a dog that needs to go out in the back yard at least three times a day. This is unacceptable.

Milgard has the WORST warranty service! If you door lock breaks, and it will, it will take them 4 weeks to come fix it and they will reschedule your appointment last minute. This has happened twice in the last few years. No other locksmith can fix their doors and you will be stuck with an unlocked door. They only have 2 service days in our area, so on Monday 1 hour before they arrived, they cancelled and the only next appointment is Friday. This is unacceptable. I will NEVER buy Milgard again.

Fiberglass framed XO slider shows condensation inside. Warranty service appointment in eight weeks confirmed by Milgard customer service. Whoops! Rescheduled two days before the service date. Another six weeks required. Why? "Glass isn't ready". This is a window company. Hoping there will not be another postponement.

Milgard will not help us with our warranty on a window that was assembled at the factory with a chip out of the bottom of it that eventually cracked. There was not even a good faith help with this. Unbelievable.

I am the original owner of nine Milgard, woodclad picture windows that I purchased in 1999. I also had the other windows in my house replaced with Milgard vinyl, casement windows. Recently, (September) one of my woodclad picture windows shattered. There was no impact or other strike to the window, it just shattered. It now seems that my lifetime warranty is not valid, as I was told by the woman in customer service, after I filled out a service request 6 months ago. I was shocked and disappointed that they would not even address my need to have my window replaced. My window needs to be repaired!! This is a wood-clad product and Milgard is my only option for repair since the window has grids. Shame on Milgard for not honoring their lifetime warranty.

Replaced 1 glass and said otherwise all good then window washer told us all transoms were bad and now to old 10 yrs, not any help and that's why true reviews are all a one(1). They replaced a lower one but ignored others until warranty was over, thanks for nothing.

Well, if you are thinking of buying Milgard windows and doors think again. The lifetime warranty for them is a total joke. We purchased the "wood" windows, only to find out that IT IS NOT WOOD!!! It is a veneer. The veneer has lifted from the windows and sliders. When I called and told them that the veneer is pulling away for the stationary part of the window and the edge of the sliders. And the stationary part of the windows is leaking. I was told that I did not maintain the windows and doors. I asked how am I supposed to maintain them other that cleaning the wood, casings and window. He had not answer other than clean them with Pledge. REALLY??? I asked was I supposed to glue the fake wood back to the windows and sliders? He had no answer. DON'T BUY WINDOWS OR SLIDERS FROM THEM. They DO NOT stand by the warranty and their product is very faulty.

Lifetime warranty replacements. Waited 3 months for an appointment. Couldn't get later in the day appointment. Arrived late. Wore dirty boots, no covers. Refused service reasons; need more guys, blinds not removed, chandelier not tied back, table not moved. A customer for 18 years and never had these issues. New policies I'm told. The two small reachable windows they did replace, are both scratched! So because the windows are under lifetime warranty, I believe they are making it very difficult on customers and trying to discourage orders.

I had an issue with my Milgard window. The screen does not cover the windows opening correctly. I went to my local hardware store (James Windows and Doors in La Habra) where I purchased my window and window installation. The hardware store ordered two replacement screens; the two replacement screens did not fix the issue with window opening. I took pictures of my windows showing that right side of the window was made crooked to the hardware store and the hardware store advised me to contact Milgard windows warranty. On October 14th I called Milgard warranty support and received the message "please fill out the Warranty request on-line" so I did. The next day I received an automated e-email that a Milgard window technician would reach out to me in 10 or 15 business days.

Have purchased windows from Milgard on a couple of different houses over the years. In an order from 2012 I had 14 glass panel seals fail. They started failing in 2021, and now they will not cover the other failed glass panel seals, that recently failed. In my last order from 3 years ago I order all new windows for another house and three windows and the slider door were defective. If you think your new Milgard windows are going to last and hold up for 20-30 years and you won’t have any problems and if you do Milgard will take care of there defective products think again. I personally will never purchase another Milgard product and would not recommend Milgard to anyone.

Don't waste your money with Milgard. Their products don't work, their customer service is awful, their technicians are nice, but totally overwhelmed because there are SO MANY PROBLEMS with the products. We bought a $4k sliding door and 7 MONTHS later we still don't have an operational door. It has even been "replaced" once, but I think they just put in another faulty door, not a new one. I have spent hours and hours calling and trying to get this resolved, they just put you at the end of the line.

Milgard Windows is failing to honor its warranty to the original homeowner and refuses to accept responsibility for faulty windows. Milgard instead offers unrelated cosmetic fixes as a solution as they shirk their warranty responsibility and instead blame the homeowner, acts of God, and the installer. As the original homeowner, we are covered under Milgard’s lifetime warranty which includes provisions for the following condition.

I completed the online form regarding the hideous issue (see attached photographs of one window, take from the inside looking out and vice versa) that has developed with 12 of the Milgard windows installed in my house. When I purchased the house in 2017, the owner provided 22 stickers for the Milgard windows and said that they have a lifetime warranty. So I went to the Milgard website and started the process of requesting help. I received a prompt response to the request, which indicated that because I'm not the original owner, the transferable portion of the warranty has expired.

We are one of Hawaii's largest construction companies and have used PacSource to obtain Milgard for close to two decades. NEVER AGAIN! Two months delayed in manufacturing, then they sent a knock down door fully assembled without an installation kit and the strike jam was on the wrong side. It was like the door was made and shipped by brain dead lab monkeys.

We purchased a home in South Lake Tahoe that was built in 2006. The house has more than 70 Milgard windows and all but a few have catastrophically failed. The low-E film failed and left the windows terribly clouded and discolored. Milgard will only honor the “lifetime warranty” for the original owner, which in our case was the builder. The fact that nearly every single window in our home has failed in the same way suggests a significant manufacturer's defect. I am at a loss why a company that claims to produce best in market windows does not stand behind their products, especially given the ubiquitous failure of their product. If Milgard is willing to work with us to resolve this issue, I will happily update this review. Otherwise, I am interested in hearing if others have experienced the same issues. At this time I caution window buys to avoid Milgard given our exceptionally costly and negative experience.

The worst! I own my own design firm and work with window contractors all the time! Milgard is horrible! On my own home, I have been trying for 1 1/2 years to have some of our windows that are under warranty, replaced! What a joke! They have a consistent pattern of delay tactics. They were suppose to FINALLY come today and when we call, they said they aren’t coming until the end of May now. Always a stupid excuse! Always a lie! 18 months of delay tactics is absurd! I’ll keep you updated on how we get these replaced. If it takes our lawyer or other contractors helping me, somehow—Milgard will need to stop lying to us and honor their warranty!!

Windows in our previous house were satisfactory. Current house installation/replacement during the pandemic. 7 large windows including a set of French Doors. 5 of the 7 had to be replaced due to defects (blemishes) on the interior of the panes that should have never left the manufacturer’s premises. Scheduling with Milgard for these issues is miserable! The customer is subject to their computer scheduling - no flexibility to fit the customer schedule. You have to be available for a two-hour window of time with 2-day notice of what that will be. Supposed to be here this morning to deal with problem with latches on the French Doors and had not received 2-day notice from them as-planned.

Built our house in 2020 and have had nothing but trouble with our windows from the beginning. Milgard refused to warranty them. We now have one that leaks and allows water in my home damaging my drywall. The wind has blown through strong enough to blow out a match and the last snowstorm we had allowed snow in the house.