Milgard Reviews

Milgard is a great window company that stands behind their products. Don was excellent and super helpful. Couldn't ask for anyone better! Someone had messed up our window track by caulking it and he was able to remove that and restore it to its original.

In November 2017, Case# **, was open and not until December 31st were are 2 windows replaced. The actual replacement process was great but... when the Service Tech was on-site I showed him two other windows that that had the same issues. He said I had to do NOTHING and he will report and we will get new windows. On February 2nd, 2018, I entered the service request that the Service Tech should have entered Case#**. I did receive a return email and case number but it has been crickets since. Again the actual window replacement day was great but that's where it stops. Please replace my other windows.

The lock on my original French doors stopped functioning. Milgard decided the best course of action was to replace the entire two door set. The replacement doors required a lot of "fine tuning" by the two service technicians, but they eventually got them to behave correctly. I am very pleased with the job they did and the overall Milgard service experience.

My window washer let me know my "foggy" window wasn't dirty but defective. Called Milgard, gave them the product # from the side of the window, and poof - a few weeks later, a sparkly perfect new pane. Only reason the service is not a 5 is that I called at the end of the service window provided to determine if they were going to make it. Would have appreciated a call letting me know they were running behind, totally understand life happens. But we all have cell phones now. :)

I called Clovis Glass who installed the big 118" window initially and they helped me file a claim, it took Milgard 4 weeks. They contacted me, scheduled an appointment, the guys came out when they said they would and in 20 minutes they were done. The installers were kind and tidy!!

We had a defective window (scratches on the inside of the glass) on new construction. Milgard sent a replacement based on my description and photos. The tech took less than 10 minutes to replace the glass. We were very impressed.

I had to have my picture window in my living replaced. I went thru an independent contractor to have the work done. The first time the window was replaced we noticed a large scratch between the panes. Milgard said they would replace it and 6 weeks later they did. The problem this time was that they sent tinted glass and the order was for plain glass. Once again they said they would replace it and a month later they did.

One of the locks on two casement windows was not placed in the correct location. The service technician came to our home and adjusted to the correct location. The technician was great and adjusted the lock in the correct location quickly and the problem was fixed very fast. The only item I would like Milgard to improve is the wait time for a technician to come service the windows. My available appointment took one month from the time I call about the problem.

Milgard patio door and window installation: Product and installation was great. Encountered an installation problem - corporate and regional support non-existent - no one returns calls, emails or letters!!!

I am not happy with the screen door. It's flimsy, subpar and doesn't align with the sliding doors. I already had someone come out and work on it, and it was fine for a day or two, now it is misaligned again.

When I was rinsing a Milgard dual pane window, water seeped in between the panes. I contacted the local glass shop about replacing it. When they found out I had been the owner who had the windows installed 18 years ago I was given the tel. number to contact Milgard since they would still replace it for free. I had forgotten that guarantee but was very pleased to hear it. It did take about 5 months before the job was completed, perhaps because I live in a rural area. An appointment a number of weeks out was set up for someone to measure and then it was several months more before another appointment for an installer to come with the new window.

My windows were missing covers and crank handles on two casement windows. Also two casement windows were making a clicking noise (rubbing metal to metal) when closing. Four casement windows were missing the child protection locks. I waited about 6 weeks to have a technician come out and he didn’t have the parts to install the child protection locks. He said he could come out in two weeks or mail me the parts in two days. I still have not seen him, or the parts. I’ve called multiple times and they can’t even seem to figure out what windows I have. Even when I give them the window serial number.

The first call I made was easy and the rep was very helpful. My followup call to reschedule my installation date the woman felt like she challenged me and said she was doing me a huge favor by adding on additional windows to the same claim even though the first call I made the guy said I would and should be able to do this. The first guy also said that they would check all my windows for me when the installers did come out.

The installer who came was superb. He arrived precisely on time with the exact product and installed the replacement glass in minutes. He was friendly and polite and left the area spic and span. It was a perfect experience!

I told the technician I wanted him to look at the shutter I had installed, told him I was having the same shutters installed on all the windows. Told him I know I have two more windows that need to be repaired and I didn't want to install the shutters before the windows were repaired and could he look at them before he left, maybe they will be able to remove the windows with the shutters installed. I didn't want to change the shutter install date, but I needed to have him look. But the man repaired the one window and jetted out and I called Milgard and she said she called him 3 times with no answer. If only he could have did what I asked, look at the other windows, look how the shutter is installed so I know if I can keep my original install date or need to change it. Now I have to add another 2 weeks to the install date because he just jetted out the door.

In 1999 we made the decision to replace every window in our home with beautiful Milgard wood paneled windows. The windows had a lifetime guarantee. After nineteen years 3 windows were showing the effects of broken seals. I called Milgard to inquire about having them replaced. A representative came to our home and confirmed the need for replacements, measured the windows, ordered the new ones, and they were replaced with no questions asked. The labor and parts were totally covered. The Milgard crew were efficient, and after their work our home was left neat, and tidy.

Jeremy did a wonderful job installing new glass into a sliding patio door in my solarium. He has years of experience. I do appreciate Jeremy taking an extra minute to reposition and align a screen for me.

I was very impressed with the service. Repair showed up on time, was professional, and made the repairs in record time. He was courteous and experienced. Great job. You can count on Milgard for quality installation and service. Their lifetime warranty is true.

Have had Milgard Windows in my Sunroom for 10 years and have had to occasionally replace a dual pane window. Due to the excellent warranty Milgard windows come with, it’s as easy as calling and scheduling. They follow up with a phone call a couple days prior to verify the time they will be there and are always prompt and courteous. Great company.

Contacted Milgard back in 10/2017 for warranty work on 6 windows. Earliest they would send someone out was 2/2018 and then due to a recreational accident by the laborer, they rescheduled my warranty work another 3 months to 5/2018. Very unhappy with the warranty process. One of the windows still isn't functioning and haven't heard back from Milgard when I did follow up.

Defective window replacements: The installers were great when they finally were here with the correct items. It's the lying from people in the staff that is so daunting... Waiting for calls, not following up, not showing up & sending the wrong items. It's a wonder you're still in business if you treat others as you have treated me. I know in my business if I treated my customers that way I would not have any. I'm still considering sending you a bill for all the wasted time you have cost me. The level of incompetence there is staggering... Glad it's over with, hope I never have to deal with you folks again...

Our door came in the wrong color - we checked and the order was correct, so it wasn't our fault. We sent it back and eventually got it returned, the right color this time. However the keys were not included with the returned door. We are still waiting for the keys.

The shades located inside the glass of our sliding glass door broke. I called Milgard and explained the issue. Milgard informed me it was warranteed and scheduled the repair for the following week. The repairman was early, he was friendly, and completed the repair quickly. I was pleased and impressed with service. Thank you Milgard.

I needed 2 picture windows replaced after fogging and discoloration showed up between the panes. I started the process last Spring (2017). Didn't get the first window installed until the fall of 2017, after I called inquiring about what was going on. I never heard back on the second window, which was on a second story. After not hearing anything for a year, I started calling to check on things. The window was not even ordered until July 7, 2017 (even though I started the process in the spring), and STILL is NOT INSTALLED!!! They haven't scheduled it, and don't have anything planned in the future. They are "working on it". I am EXTREMELY displeased with the service, and lack of follow through. Over one year to wait to get windows replaced is absolutely UNACCEPTABLE. VERY poor, actually non- existent customer service. Disappointed to say the least... Still looking through foggy windows...

They were prompt in my request to have a window that had a broken seal replaced. They even called a asked if they could come earlier then my appointment. They have replaced windows in the past with the same problem and always stand by their products.

One of my windows was broken by vandalism after 6 years in service, Milgard replaced it under the warranty, no charge. They gave me a date for it to be done, and it was done on that day. Excellent service.

There was a smear of discoloration in between the panes of glass, looked like mildew maybe. The window guy came right on time, knew exactly what the problem was (low-e coating is metallic and when the seal has a puncture moisture reacts with the metal and turns it rust colored), he explained and showed me, he had the perfect exact replacement window with him and made the repair quickly. Excellent service.

I have a double sliding door installed in a master bedroom. This unit has been in poor condition for many years. I have called previously and never got the issue resolved. Since I am selling the house I am trying again for resolution. It took 6 weeks for a tech to show and assess the situation. Now it's a week later and I have heard nothing. Poor marks for you, I don't buy Milgard again.

The window would not come down without pulling all the way out. It was unsafe. We were not comfortable with the window. Your service rep came out. He was polite. He was professional, courteous. He fix the problem in no time and left me with a smile. Kudos to him. Kudos to you for having him in your company.

The individuals were very professional; the first gentleman assessed the door and agreed that it needed to be replaced under the warranty. An appointment was made and they followed through regarding date and time. The two individuals arrived and professionally replaced the glass in the door. It was simple, no hassle and profession. Way to go! Thanks.

There is too much to say. Having dealt with Temecula many times, I can only say Simi feels like a different company. The experience has been terrible all the way through. The listed dealers for sale/install was a terrible experience, and I feel like Milgard Simi threw me under a bus to get run over. Seriously, I have very little to say that's good. I will, however, compliment all reception people who answer phones. They are not in charge, but listened, and made me feel they cared, unlike management, service and sales.

Took over 6 mo to get 6 IGUs replaced... that were improperly cleaned. The last serviceman was good but time to get thru the warranty process was awful... plus on the last appointment I got 3 different times that he would come.. Very poor experience.

One of our windows got moisture between the panes when it rained. The technician came out with a new pane already cut and ready, but would not replace the pane because there was no discoloration or buildup between the panes. I told him that it had only happened once, but that it did leak. He said that moisture between the panes is normal, and that they are designed to let the moisture out. I didn’t believe him. I didn’t think that Milguard would want their name on a foggy window. I have our vendor “Quality Windows” working on this issue for me now.

It was very easy to schedule, and reschedule when I had to cancel the original date. Milgard gave me e-mail reminders, and sent me a picture of the technician. The technician was able to fix the issues I had with the windows being hard to open and close.

Milgard replaced three failed windows at my house several weeks ago. The installation went smoothly, and I'm completely satisfied with two of the new windows. The third window appears to have been scratched prior to the installation, probably by someone using a sharp object to remove labels. I'm unhappy with this window.

I was disappointed. I didn’t receive a call back from an online service request. The Wrong size window was made the first time, when the correct window ID was given, and had to wait another 3 weeks for new one. Limited appt times/dates even when I had already taken off work for the first appointment. Installation tech was great!

This particular window pane was being replaced for the second time since being purchased 3 years ago. The first window failed less than a year after install. The first replacement contained the wrong type of glass. This replacement was delivered and installed correctly and on time but now, just days later, it is obvious that the window coating on the inside is flawed with hundreds of little pucker marks on the inside coating of the first layer of glass. Waiting on a call back from Milgard.

Milgard's Hollister warranty center was extremely helpful and efficiently set up a date to replace the panes on one of my windows still under warranty. They provided a two hour window of time for repair work and the workers were on time, clean and finished the job without any issues.

I called Milgard and they transferred me to their service department. I gave them the numbers imprinted on the window frame and in minutes they set me up for free replacement windows. Great to work with and the men who replaced the windows were quick and professional. If I ever have to buy windows it will be Milgard windows.

Bought Milgard windows for my house in 2003 and notice condensation between the double pane. I called Milgard and they scheduled and thereafter replaced 4 sets of double pane glass with tempered and argon gas. As a licensed general contractor for 20 years, it's great when subs provide excellent services the first time. And is exceptionally great to come back and honor a warranted 16 years later. They rock!!! I will always recommend their windows to my Clients for exceptional service and decent price.

Very pleased with the replacement of the window. Came, measured, emailed that I had an appointment on... and installed in a very short period of time. There was no intrusion into existing raised panel surround! Appreciate the great service.

Double pane window, fogged up by the beach after 11 years. Called Milgard, asked for serial number. Milgard arranged to replace window. Installer came out and was done literally in 5 minutes. Window was roll out type 36 x 40 roughly. Guarantee their product. No fuss no muss. I like it.

The window technicians who replaced the windows were excellent. They were well trained, personable, and efficient. The problem is the process took over 8 months. This is unconscionable. The order placed with the technician by Milgard was incomplete. As a result, when the first technician came out he only had half the windows needed to fix the problem. This caused another 2 month delay. Also, trying to reach someone to talk to was next to impossible. I never received a return call. I had to trust the email process which was a complete failure. Real people matter. Providing the customer with a live person to talk to should be the norm and not the exception.

I had a high end Milgard French Door installed on our brand new custom home. One of the doors has major issues and rubs hard on the sill. The only way to open or close this door is with a great deal of effort. Milgard has come out on two occasions to finish the door. Both times they said that they needed another part (special hinges) and that they could not complete the repair. At this juncture my door still does not work and it's been extremely difficult to get an "expert" to replace the specialized hinges on this door. The hinges were said to have been replaced but what looks to have happened is they only tried to tighten the screws which resulted in stripped screws. Now I have a door which does not open properly and hinges with stripped screws. Not happy.

The Milgard technician showed up on-time and on schedule. He was very courteous, professional, and efficient. He completed his work very quickly. I'm very satisfied with the service support that Milgard provides. Thanks.

Greg did a great job of getting the replacement work completed on our two windows. He is very knowledgeable, friendly and is a real asset and ambassador for Milgard. If I have future window warranty replacements, I would ask for him to do the work.

I really appreciate the life time warranty. My phone interaction and meeting with person to inspect my need for glass replacement were very positive. Unfortunately I never received a call 30 minutes prior to my appointment for replacement as promised. I had a missed call with no voicemail left, so I called back since I was expecting the Milgard call.

It took almost a full year to get simple warranty service to be completed. We had at least four canceled appointments and one failed attempt to correct the issue. Love the doors. Sour on the service.

PICTURE WINDOW GLASS HAS CHIPS, SCRATCHES AND BLEMISHES INNERSIDE ONE OR BOTH WINDOW PLATES. Cleaning overspray is not the entire remedy. I selected Milgard as a referral. At this point as a realtor, I can not reliably refer this product.

I purchased the Milgard products in about 1986. I am the original and current home owner. Please allow me to highly compliment the service technician who came to my home. He was professional polite, and expertise. He should be complimented. The business process needs improvement. In December I called for an appointment. the earliest was about February/March. I followed up in at that time and discovered my appt was cancelled. I received an email listed below that another George ** emailed that his service call was completed. One needs to check the email address for accuracy. ** in Greek is equivalent to Smith. The service rep then apologized and scheduled the technician.

We had a problem with a Milgard Sliding Door that was installed over twenty years ago. Two very polite and efficient young men came out and had our door like new in less than thirty minutes. This cost me nothing.

Most of the communications and service was very professional. However, they had their appointment time mixed up. And when I called to talk to their manager, she was never available, and when she returned my call, she had wrong service date, and when I called again, she never returned my call. I have had better luck with emails.

We have had our beading replaced 3 times. The first 2 times it was the old beading with the bevelled edge. Not the most recent time but the time before, the service advisor had put in a request to have all the beading replaced with the new flat beading. Service advisor that came last was nice but not sure why the front of the house was not done even though we discussed and walked the house. I called the day of and spoke to supervisor and sent pictures almost 2 weeks ago. I was told that I would get a call back the next day and we are going on 2 weeks. Not sure what the hold up is.

The replacement glass is scratched in multiple locations. Looks like it's maybe from the tool used to put the glass in the frame. The window was dirty when the tech left, so I did not initially see the scratches.

The original 2 screens that came out were 94 1/4 high and the label on them shows as 94", with the extra 1/4" they are too large. The replacements came approx a month after ordering and one was the exact same size and again won't fit the other is 66" wide and should be 48 1/2 wide so not even close. I was on the phone for an hour this morning and was disappointed to hear the soonest day we can have someone come out is June 14th.

The windows that were replaced were defective at installation. Milgard service was excellent. I’m somewhat concerned as to where the quality control is prior to “new” installation. I made a huge mistake ordering my windows from Gold Coast - Hollister. Absolutely horrible. Everything about it.

Following new construction installation, A few of our transom windows had to be replaced because the seal got broken. One of our crank out windows had to be adjusted in both situations response was professional and seamless. Very happy with our windows and the warranty that comes with them.

Installer tried for close to an hour to get center post on our new Migard slider to bend into position. Wouldn't work. He stated that the slider was mismanufactured. Call company to get in touch with me. A fixer from the company came out and inserted an extension on the locking mechanism. Still center post clunks while shutting because it was never even looked at. Have to open and shut several times to get the door to shut properly and then lock. Very unsatisfied.

Service person arrived on time and went right at his job. Conversation was limited but very pleasant. I was amazed at the speed of his work. It may have been wise to have additional windows checked as we found 3 more windows that will need to be replaced.

When I called to schedule an appointment to have our sliding doors adjusted, the response was very helpful. The scheduled time was only a few days out and the techs called to let us know when they were half an hour away. The technicians were courteous and professional. Although I didn’t ask them, they wore covers over their shoes to protect our floors. I appreciated that. Our doors open and close smoothly and they are locking properly now. Thank you, Milgard team!

We were so pleased with the speed, installation, friendliness of the technician. He observed the need for a replacement of another window and made the arrangements for us when he was out for an appointment.

I was very pleased to learn that Milgard provides a lifetime warranty for their windows for original owners. I was even more pleased to learn that every window in our house was stamped with the original sales order so Milgard knew exactly what windows needed to be replaced. I had nine windows replaced along with adjustments to a few other windows. Their customer service and on-site technicians were wonderful to work with. The only issue was the scheduled time to get the windows replaced - unfortunately, their backup was 6 months. Based on what the technician said, they've gotten through their backup and future replacements should not take that long. Thank you Milgard!

Handle gear had been stripped of three teeth. The serviceman repaired the handle in about 5 minutes. That was great!!!! What was not great was waiting 6 weeks to get a serviceman to come. That is, in my opinion, way too long to wait and reflects negatively on the Milgard name. Perhaps something can be done about wait time!!!

I base this review on multiple experiences dealing with Milgard over a two year period. First window failure took four tries over an eleven month period to bring and install replacement glass properly. Second failure was three out of five panes in a bay window. Technician told me there was no failure, next technician admitted there was failure, took measurements, forgot to submit the measurements. Several months later they submitted and gave me a six week out appointment. The glass delivered was the wrong thickness. I then got a three week appointment. Installation was made. That's just two events. I have another two not quite as egregious. I laugh every time I'm forever on hold waiting for a representative from service to get on the phone... listening to the recording on how great Milgard's customer service is. You have been warned, just don't get involved with this company.

I called regarding a warranty issue in November 2017. I called back in January and was told there wasn’t a record of my call. This time is was logged. I called back six weeks later and was told I would have a new glass no later than March 5th. I called back March 5th and was told someone would contact me that week... no calls. I finally got the window fixed April 14th!

Window ordered on March 30 and install occurred on April 11. Faster availability than usual and the window fit first time. Install was fast and the installer replaced blind batteries to facilitate the install.

Called to order replacement windows under warranty. I measured and called back to place the order. Was told the windows would be in by the following Friday and would be contacted by the installer. Waited... and then heard nothing. Called again, they said they didn't have any record of me calling the first time... transferred me to another person who was able to locate my order... but it still wasn't shipped yet. Waited another week, still not in. Called again, still not in the following week.

The two gentlemen were early for our scheduled time which was fine with us. They were both polite and completed the job quickly. We love how our 8 foot sliding door works now. Would recommend Millard to everyone. The best customer service around.

I put Milgard windows in my house that we had built. 22 yrs later one window had a seal break & windows throughout the house were experiencing difficulty of sliding open. I called the Customer Service phone number & after a few quick questions confirmed my original ownership & was informed of the lifetime warranty. I was very pleased with status updates & the courtesy of Customer Service & field service. He showed us where to spray silicon to fix the sliding issue & where to purchase it. Now all our windows slide with ease! Milgard stands behind their warranty & I highly recommend Milgard.

The door lock was broken so that I could not lock the door. I did not know there is a life time warranty. It took me one day to remove the lock from the door. But I still could not find the exact lock to replace it. I called the store where I ordered this door. They told me that my door is under warranty and gave me the phone number to call Milgard. I called them and they sent people to fix. It saved me my time and money to fix this lock issue.

I am very pleased with the new windows. However, it took Milgard three tries to provide the correct window for my bathroom. It was ordered as frosted and tempered. First try was frosted and annealed, second try was tempered but not frosted, third try was finally correct. Each time it was a full month before the "next" window was installed. There were no apologies or explanations just, "Whoops," and it will be another month. I also needed two additional filler bars for my octagon window. I finally had to talk to a service manager about that because everyone I talked to said it was round and they didn't make filler bars for round windows. While I think the windows are great the service - not so much.

Great service from the Milgard team from customer service to warranty repair technician. On time and zero bill for both the window replacement AND labor... Windows all seem similar until it comes to how a company stand behind their product. This is what ensures I'll be a repeat customer someday... Thanks.

I love Milgard’s lifetime warranty. We have had our windows for 15 years and I started to notice dust and dirt between the panes on our slider. I called, Scheduled an appointment and now have a new window. The two men that came out were very professional and the job was done in about 30 minutes.

In September 2000 we replaced 18 windows and sliding doors with Classic Series with Low E Glass. Over the past few years we noticed many small brown spots between the glass panes. Two of the windows broke and we had to pay to replace them. My wife did some research on the spotting and found out that the windows "failed" and are covered by the window guarantee. The company was wonderful to work with. All they needed were the window glass measurements and a couple of weeks to remake the windows. The gentlemen arrived and all it took was one hour to replace 8 windows. Friendly, professional and they cared about the quality of their work.

I cannot understand how it can take 3 months to have an order delivered and installed. Once the windows arrived two of them were the wrong window size so it took an additional month to get them delivered and that was on an expedited order. Once the windows were delivered the installers were exceptionally professional and customer friendly.

Milgard replaced 2 windows under warranty 0 charge after 14 years. Milgard for life!!! Very courteous and prompt service always. I will never have anything but Milgard windows. All my neighbors have economy windows and have had numerous replaced over the years and can't believe I pay nothing for Milgard service. Thank you Milgard!

Our initial order was delivered incomplete with amongst of the issues missing screens and a defective window. The defective window which was replaced does not have the custom/special ordered ‘Sand’ color on all surfaces. As such this window needs to be replaced. Please contact me regarding resolution.

We had a bathroom window slider pane break. I emailed a request for a replacement, but after 2 weeks, I called Milgard phone number and within 2 hours I got a call back telling me a person would be here in 2 days to read the order number and measure the window. The repair person come on time and was very polite. He said it would take about 1-2 months to make the window. At 1 month I was called and they scheduled a person to replace the window. It took all of 10 minutes and the repair person was polite, professional, and courteous. He was also meticulous with clean up leaving no trace of broken glass. There was no bill so Milgard's guarantee is valid! Very satisfied customer.

I will always buy Milgard windows because the warranty is excellent. When we needed a window replaced, Milgard came on time, completed the service neatly and professionally, and now everything is working perfectly. I appreciate the high level of customer service and am glad they stand behind their products!

Had Milgard out to service a drafty window, they said the window needed to be replaced. Other came back with a new upper window only - confusing since the bottom was where the draft was coming from. Did not fix issue, they left anyway. Took forever the first time have to imagine this next time will take even longer.

It took 6 months and 2 service calls to fix newly installed windows. Patio door still doesn’t close properly. My customer service person stated that they routinely schedule repair out 3 months! Ridiculous...

Contacted Milgard because there was a double pane seal failure. They scheduled an appointment just a couple weeks out. When the day came the guys were in and out very quickly. The replacement looks great and the guys were careful and tidy.

I built a home 2 years ago and chose Milgard windows from a catalogue at Home Depot because I thought the company was a reputable, quality company and I loved the look of their windows. I have a completely different opinion of the company now, and would NEVER, UNDER ANY CIRCUMSTANCES, recommend Milgard! After 2 years of calling Milgard, having my contractor meet with them, having my framer meet with them, having the Milgard window rep for my area come out and access my window problems, after talking to Pam, talking to Cody and 2 different DiAnn's, leaving messages on Cody's and DiAnn's voicemails and not getting called back, after 2 years of having windows that have gaps in them and don't close all the way, after 2 years of higher heating and air conditioning bills because my windows don't close, they continue to ignore the problem.

The service was great. We called to have a door fixed, and they quickly responded and set-up an appointment to replace the door. The servicemen were on-time, super friendly and quick. I would recommend to anyone I know.

The window was factory defected, so Milgard horned the warranty by replacing the window at no costs. The installers are very knowledge professionals, they took about less than half hour to replace one window. The only glitch was they were supposed to inform me half hour before their arrival, so I can come home from work to meet them, except, they didn't call me ahead of time. Looks like the communication was lost between appointment desk and the installers.

I can't remember for sure but I think his name was Erin, He arrived on time and was very polite. He seemed to know what he was doing and did a good job. My only complaint is that he opened the blinds when he checked the windows and left the blinds open which I discovered the following morning. Also he left lots of dirt in the track of the slider and on the porch outside. This was the most annoying of all. Not a good reflection on Milgard.

Although each time I call everyone has been gracious and polite nothing gets done. I had a window break last Oct. and I am still waiting for you to get "the right size" replacement. I am now told my window will be shipped May 10th. Twice you have sent the wrong size. I am told it is a standard size. What is the problem. This is beyond ridiculous.

It took about 9 months to get my window fixed. I first contacted Milgard in August of 2017 to schedule an appointment and the first available appointment would be in October. At the that service appointment I was told that the new window panel would have to be ordered even though it was just the opening crank that was not working. I was told that I would be contacted when it arrived to re-sched. When I wasn't contacted in February, I called and got a new service date for 6 weeks later. The morning of that service date, Milgard called to say they didn't have the window panel yet. I had to re-sched for 6 more weeks later! The service guys were great and the window is great now, but this should not have taken so long! I will not use Milgard windows in the future.

Service people were polite, knowledgeable, efficient and replaced the windows with a minimum amount of disturbance. It did take five (5) months to accomplish this task; however, overall, it was a good experience. Thank you.

We purchased Milgard windows from a local distributor and were surprised when 3 of the 5 windows had to be replaced because of seal failure and fingerprints on the inside of the windows. However, whatever failure the manufacturing and quality control has, the installers were great. I appreciate the courtesy and efficiency the showed.

My French doors leaked during a heavy rain storm. Milgard placed weather stripping and rubber guards on the doors to prevent further leaking. The workers were friendly, knowledgeable and on time. Hopefully this will do the trick.

Setting up the appointment went well. We were notified of our appointment window and the service person came on time, replaced the windows and was pleasant. Your service and your people always do a terrific job.

We have Milgard Tuscany windows, all double paned - and as we know, they do become fogged after a while... It's not a matter of if any brand of double paned windows get fogged, it's a matter of when. One simple call to their main 800 # was all it took. We supplied all the numbers from the affected windows, a date was scheduled, we got a reminder call just like they promised 2 days before, and a call 30 minutes before the scheduled time. Their workman slipped on paper booties over his work boots, draped the area, popped the old ones out, the new ones in and he was gone in no time. It was a thing of beauty.

Milgard provided me with two replacement windows per their lifetime warranty policy. Their service was friendly, timely, accommodating, efficient and overall outstanding! I would highly recommend them to anyone looking for new windows. Great company, local and been in business many years.

Sergei called about an hour before he was due to be here to let me know he was running ahead of time and could come at once if I preferred; I thanked him, and said please come now. He was prompt, professional, courteous and friendly. He explained what he was doing during the replacement, and when finished he took a look to see if any other windows might have a problem. He was very proficient, thanked me for having Milgard windows and for being flexible so he could come early. Thanks Milgard for a prime example of why we all should choose Milgard windows; thanks Sergei.

Not sure of my order number. Jaime was my technician. He kept me in the loop about arrival time, etc. He was very professional. Did the repairs quickly and perfectly. Only thing I didn't like is the amount of time it takes to get a tech to come out. It was close to 2 months from start to finish.

Service rep was courteous and very efficient and called ahead to let us know his arrival. It was within the time scheduled. He completed the service quickly and left the area clean. We were very satisfied with the service. It was scheduled months later than I expected from the original problem in the fall of 2017 when not enough glass panes were installed and more defective windows found.

It is a rare today to find a company that stands behind a lifetime warranty. Milgard, replaced windows that were installed in 2001. Great customer service and couldn't be happier with the results. Thank you Milgard.

We had windows replaced that were no Ionger holding the seal. They came once to replace and the guy noticed that two of the windows were scratched so he told us he would need to return and they did. We are very happy with the whole process.

I had Milgard windows for several years and found the outside pane of a dual pane window in my kitchen. I called and it took a few weeks for the service call but when the repair man arrived he was very polite and efficient and the replacement was done in a matter of minutes. I am extremely happy with the service I received from Milgard and would recommend their windows to anyone in need.

Milgard has been good in the past with their warranty service. This time, it took weeks for a tech to come out to measure the failed window, then literally 3+ months for them to come out with the replacement window. The guy couldn't replace it on his own. He called two other guys and he left. They had to break out the old window, apparently not their fault, but this left broken glass and silicone bits. I had to vacuum it up from living room and outside. Otherwise I am glad they stand behind their premium windows with a lifetime guarantee.

I want to Say that Don was wonderful. He showed up on time to inspect the windows with the failed seals and found an additional one that needed replaced. We got replacement scheduled and he was back to do the install. Once again on time and was in and out very quickly. Great job and windows look beautiful!

After almost 15 years, I needed to have a very large window replaced due to dust getting in between the panes. From finding out if this was under warranty (it was!) to ordering the window to keeping in touch as to when the delivery would take place I was kept in the loop punctually and with kindness. The men who arrived to replace the window did an excellent job and were very careful of my property. Dealing with Milgard was a pleasure.

The service was excellent and very professional from my first contact with Suzy, at Milgard and the completed installation by the service installer. Very pleased with the Milgard product and organization over the years. I have recommended to friends...

Very happy that Milgard has a lifetime warranty for original owners. Service techs were great! Time to schedule appointments form call to visit was way too long. Had to have a follow up visit as provided glass was wrong size. It took a couple of months to reschedule.

I was very pleased by the quick response and repair from Milgard. I noticed that one of my new windows had an air leak which caused mildew between the window panes. I called Milgard and they confirmed my warranty and had a person out to repair in less than a month. The window is very large, so it took a 2 person team to replace. Which is why the extra time needed for the repair. They came in fast and clean. Job was completed in less than 2 hours.

Bradon and his assistant were by far the best repair team that has come to our residence. In the past, the guys seemed in a hurry and left things unfinished or carelessly done. Bradon even fixed previous repairs! We are remodeling soon, and will purchase a few more Milgard windows. Your good warranty policy is appreciated.

Service techs left rubble on my window cells and on my floors. They should have handheld vacuums (remember the dust busters?) to clean up. This service call was not my fault. It was due to faulty windows from your factory. I should not have to do extra work, cleaning up after your staff, because you made bad windows that needed to be replaced.

I thought the lock to my sliding glass door was broken. It wasn’t. The repairman took one look and knew exactly what the issue was. There wasn’t anything wrong with the lock. When the door was installed in 2004 two screws were not installed that should have been. For 14 years it wasn’t an issue but it had become one. Anyway the screws were installed and all is good!

We were extremely happy with the Milgard Experience Service. Everything went smoothly, from the initial call to replace several windows through the actual install. Milgard was professional, helpful, and prompt.

Original request dated 2/15/18. Property is located at **. This is a general comment which happens consistently among virtually all vendors and service folks. They insist on speaking Spanish among themselves although they speak good English when they speak to me. This is rude. Work was okay. Yeah, I am an older ** guy. It is possible that folks who do this do not mean any disrespect, but when confronted they feel I am being racist and are unable to understand my problem. What do you think?

Alex and Nick were very professional and conscientious in installing our windows. They were focused on the job at hand, did a great job on cleanup, and answered the many questions we posed. They are both definitely an asset to Milgard. My only complaint about Milgard is dealing with the appointment team in scheduling a TIMELY install. In the past it's taken months to get in their queue.

I had a HORRIBLE sound and difficulty sliding the door both opening and closing. Two gentlemen from Milgard came. They had all the correct tools. They took off the door and not very long after, the whole thing was fixed. It works better than when we first bought it (almost 20 years ago). Thanks so much. They were timely, did neat work, and finally, fixed the problem.

From the first phone call to the widow replacement, everything went smooth. Technician Florian ** was especially competent and friendly and professional. Many thanks to Millard for their great customer service.

The process of having the subject work completed took way too many months. The recent install was done by two experienced workers who were careful & professional. There were two pieces missing which we were told would be sent to us. We have not yet received these items.

Replacement handles: It has taken months--although I supplied picture. They did not ask for the actual handle, so I did not one. A service arrived after months--he took my old handle and exclaimed that it could have been mailed--I am still waiting.

Simi Valley Office - It’s now April 25, 2018 and we are getting no resolution from Milgard. PROBLEMS; Fiberglass exterior door threshold cracking at unsupported top layer of threshold, stripped hinge adjustment screw, stripped strike plate screw and nut. Servicemen came and took pictures of the cracked threshold on 3/8/18. Photo didn’t make it to supervisor Paul ** until sometime after 4/2/18. During that service call, it was also determined that the best time to take care of the stripped screws and nut would be when the threshold is replaced.

The service guys were super nice and did a great job with the window. However, that evening I noticed there were tiny pieces of glass all over my bedroom floor and on my staircase that had not been cleaned up. Luckily I noticed it before any of us walked barefoot through the area.

The process of replacing our windows was way too slow. It took many months (eight months I think) for Milgard to schedule their people to come out to our house. The positive was that the technicians that came out were great. Once the process got to the finish line, they were on time and quick in installing new windows.

The installer called to let me know when he would be there and was on time!! He removed the window and installed the new window very quickly and left no mess. He was very professional!! I highly recommend his service.

My wife reported that the repair guy was prompt, polite and completed the job with a warning not to push on the glass for 24 hours while the silicone seal set. Next day I noticed old silicone and paint chips outside the window and hardened gobs of silicone inside the window. I'm sure I can remove those with a knife or razor, but I feel like I shouldn't have to do that. Nor should I have to clean up after. The window seems fine otherwise.

Over a 10 year period we had basically a 100% failure rate on our windows. This is identical to both neighbors on each side of our house (same home builder, same windows). This wouldn't be a completely terrible experience except now they are denying warranty claims because our house was "built" in 2007, but was listed as a model for a few years before we purchased it, because there was a delay between the build and purchase date, they are claiming I'm not the "original homeowner." They also stated random and irrelevant loopholes like "the builder probably left the house without heat."

We are so pleased with the way Milgard handled our 3 windows that had gotten damaged over time, looking fuzzy... couldn't clean from inside or out, as the damage was inside the window. Jesse was our service person, and he was so fast and efficient we were blown away. He came in, introduced himself and got to work. He wasn't here more than 30 minutes, and within that time, he replaced the parts that needed to be replaced, and then he was finished. Our windows look brand new, and we are so pleased. We would recommend Milgard to everyone, and we want the company to know how fast and efficient Jesse, the repairman was. Thank you... so much.

I had a stationary section of my window loose its seal and fog up. Milgard covered the repair, new window, and was free of charge with 100% warranty. From the time the claim was put in until the work was done was only a few weeks. The repair was done very well and required no further "touch up" of anything after the new window was installed. I would highly recommend Milgard to anyone purchasing windows.

Disappointed in the Denver service department. The first service agent I was told to contact never returned my calls. The second service agent did however. The second agent got the parts I needed to fix my poorly operating windows shipped to me and the local service man installed the parts and the windows seem to be working well now.

Your rep did a great job replacing our window, but he did not have the part to fix our crank. He showed me how to fix the crank system and he promised me he would mail me the part. It’s been 2 weeks and no part... would you check for me?

Third time in about a year and a half same windows leaking. Windows installed about a year before first leaks observed. Technician seems competent and appears to take care of one problem, but leaks occur again in same windows. Third case number created about a month ago, but no further contact from company. As with past case numbers, customer needs to contact the company more than once each case to get any further response beyond creation of case number.

I really appreciate Milgard excellent and performance in handling the matter relating to the replacement of two of the windows of my house located on **. Many thanks in particular to Mr. John ** and to the professional team that properly replaced the two windows in no time.

For the most part the project went well. The quality of the workmanship is why we came back to Puget Sound Windows and Doors. The Slider and the main picture window are perfect. One of the two doors we had installed works perfect. The other one does not work smoothly and catches when you attempt to open it. We had the Milgard Technician come out to fix it and he said really there was nothing they could do as it was adjusted as far as it would adjust. This one door is a disappointment. Everything else was great.

Guys are always great when they get there. Just outstanding. Always a long wait on the phone to order services or check status. This time they were well outside the 11:00 to 1:00 time to get to the house. They ended up showing near 4:00.

I was pleasantly surprise when I call Milgard for replacement windows because 4 windows had lost their seal and were fogging. A tech showed up, measured, and returned a few weeks later with the proper windows, installed them and left. The tech was excellent. He knew his product. He knew how to install the windows. And was most professional.

The technician was on time and very courteous and very interactive. I am a licensed contractor that uses your product whenever possible. I love the warranty. Never a question. Keep up the good work and the wonderful product. Products may fail from time to time but your warranty and customer service are fantastic.

Window and sliding glass door needed adjusting. Winston our technician who came out was very courteous and was helpful in explaining how the windows adjustments worked and how to keep our windows working like new. The person I talked to for service over the phone was somewhat of a jerk because he at first insisted that adjustments were the home owner's responsibility.

I recently used the lifetime warranty on one of my windows. The initial e-mail and phone contacts were very professionally handled and the actual repair date was in a reasonable amount of time. The repairman “Dave” showed up just as promised and performed the repair in less than 20 minutes. Overall performance was exceptional...

From the time I requested service in a window I had to wait just shy of four months for the service to be completed. Nobody at Milgard was willing to take care of me. Purchasing Milgard windows for my new home was the biggest mistake we made with the home.

Love the products, Main office service people are nice and very helpful. However people who actually doing the installation/repair skills is very poor. Example: We have one window was fogged and based on product warranty, Milgard honor the replacement. However it takes 5 different tech came at different time to fix the window. 3 out of five: They brought wrong side window panel so need to come back for the right size. 2 out of five: Since it on second floor window. There is no way to climb up to replace the window (????). Again, even We love the products but We will never purchase Milgard after We went thru this type of service from the Tech.

The on-site work was excellent - competent, smart, friendly and well-done. Even though other jobs delayed our job by half a day, the team worked very hard and supervisors shifted other work so they could come back and finish within 2 days. My only concern is that it took a long time from our first report of the problem to get repairs done.

Took a while to get the window appointment. Once we got on the calendar everything fell into place. Windows were brought out and replaced with the warranty saving us thousands. Good company, good product, very polite and friendly installers.

I will be happy to review once the parts and tool arrive. I was informed a week ago that they would be sent and they have not arrived as of this date. The response to my need was swift and I feel like it was good but I am still waiting for the items to arrive. I will be happy to fully rate the experience and give you a proper review once I receive the promised items.

Replacing Balances in all up/down windows - The gentleman who came to do the work was kind, thorough and patient. For the first time in the 9 years that I have lived in this home I am now able to open and close the windows myself. I am most grateful for the work done on my windows by your representative. I recommend he receive a raise and praise for his good work.

The service to replace our defective window glass was excellent! The Milgard technician arrived on time, was extremely courteous, and carefully & meticulously replaced all of the affected windows. He even alerted us, when our dog accidentally sneaked out of our yard. Will continue to order Milgard windows for our old home, and recommend them as well!! Thank you Milgard!??

I had 4 windows replaced, had to wait months before they could come out, but they did a great job. One recommendation I might have is that Milgard invest in e-cloths for cleaning the windows after they are installed. The young man had paper towels and spray, used plenty of paper towels, but they leave a residue of fuzz. One of the windows is on the second floor, so I asked if he could use my e-cloth window cleaning cloths and they came out sparkling with no residue. They last forever and probably would end up saving Milgard $ for spray and paper towels. www.ecloth.com I use it on mirrors, computer screens also.

Improvement needed in the area of customer engagement. Long lead time for inspecting warranty work, inspector not informed regarding solutions, customer and managers need to improve in customer follow up, scheduling commitments/ follow through need improvement, working crew showed up and decided they couldn’t complete the job so window replacements were decided upon, working crew took a week to turn in order form, still no follow up as to when the windows will be delivered. Finally, 3 months later and now that the windows will be replaced, I have to tear out all the new remodeled window trim and casings. This could have been avoided with timely communications. Lastly, I have to pay to have the labor install my replacements.

I am very pleased with the service provided by Milgard Windows. Repair personnel were fast and efficient in making the repairs once they arrived. They did an excellent job. I'm pleased to say that Milgard stands behind their products and provides great service after the sale.

Had to wait about 3+ months for the installation. However, Millard was organized & everything went off according to the scheduled date. There were some confusion on the time window though. The first phone call indicated they would be here a little earlier and then they arrived about 45 min later. Had to coordinate with my handyman who needed to put shutters back in place.

The repairman was on time and very pleasant but most important he knew how to complete the job. He completely removed the window fixed leak recaulked the window and was gone in less than 30 minutes. My windows are approximately 10 years old and there was no question about them coming to my home to do the repair. I am very pleased.

Victor was the tech. He was prompt and notified me of an earlier arrival. He was most helpful in describing how I should care for windows and doors. I will continue to recommend Milgard as the most reliable company to do business with.

Service technician was very courteous and professional. He came out and diagnosed the problem ordered new part called and scheduled time to install when it was convenient for me. I worked for a glass company for 25 years and have always liked Milgard windows and would recommend to friends. Excellent service.

Couldn't be happier with the service. The two installers were on time, very professional, efficient and well trained. Milgard windows have a great warranty and are a quality product... Would highly recommend.

I got a call stating they would arrive, but it was 2 hours earlier that original email. They nicely went on another call and came back to my house within the original stated time frame. Pleasant and friendly workers and the window went in without a hitch. I had explained to them that the room was recently painted and to be extra careful with the area. After they left, I went upstairs to check the window and there was a ding on the window sill with a small paint chip on the floor. I would have appreciated them letting me know this happened; to leave without that explanation was a bit unprofessional and irresponsible.