Milgard Reviews

My Milgard service experience was excellent. Several windows needed replacing including one that had a crazed outer pane. The service was done promptly and correctly. I am the original owner of our house which was built in 1995.

Starting with quote from Lighthouse Windows 10-8-17 and having Lighthouse back again 7-9-18. We have been in the process of having our defective Milgard windows repaired. In February (2-16-18) we submitted the quote from Lighthouse to order replacement windows, talked to June on 3-27-18 to check on order. Called again on 3-28-18 were told no glass had arrived. Called 4-6-18 to schedule. On 4-13-18 men came to repair windows and found that the glass would not fit, and were informed that the new glass would be reordered and that it should be in in three days. After calling and calling spoke to June 6-18-18 was told no glass had been received. Same answer on 6-20-18. Finally the new schedule was for 7-9-18. Yet again the men came and the glass does not fit. This is not the way to run a Company. Milgard is not a company if you want results. We really need help!

The service technician was courteous and friendly. He did his job and cleaned up after he was finished. He was quick and finished the job in under 1 Hour. I would recommend Milgard windows to my friends.

I contacted Customer Services (Treasa) on Nov. 30, 2017 and was asked (Milgard Service Request Case #**) for photos of the items that I needed replaced. I sent the photos with a detailed list of the windows and patio doors, including screens, that I needed fixed. On Dec. 1, 2017, Treasa emailed that it may take some time to look through the photos and she would email me when she was completed. After several weeks, I called her on Jan.16, 2018 for status. She stated that the screens were not under warranty because the screen manufacturer would not provide it. Regarding the items on my list, she could arrange for a technician to do an onsite inspection for $150 (plus tax).

Glazing bead repair on large fixed pane window. Appt was scheduled professionally, and a knowledgeable, polite service person showed up on time and was done within 30 minutes. I appreciated the online video that helped me to locate the registration number of the window to call in for service.

These people are awesome. The service people were amazing. The people helping at the main office were awesome. I am serious if you are building or re-doing windows this is the company to use. I cannot believe the service, it was so good. Thank you very much.

My house fronts the ocean so things get quite damp often. The windows fronting the ocean got fogged up. Milgard came out and replaced four of the sliding windows. Service was great. The repair person was very polite and professional. I have Milgard windows in my other home and I’m very satisfied with the product and their service.

Years after our beautiful French doors were installed, the lock stopped working. We had our locksmith look at the problem, and he said that there was a small alignment problem with the door that he couldn't fix. We called Milgard, who scheduled a repair visit. The technicians arrived early, but politely asked whether it was okay to start their work early or whether they should wait. I asked them to start right away. They did a thorough check of the doors and made several small adjustments, after which the lock worked perfectly. They were polite and punctual, explained everything they were doing clearly, and completed the repairs quickly, too.

Milgard said they would send parts and instructions for my defective windows but did not. I followed up multiple times over many weeks without receiving any response. Most of my windows that are supposed to go up and down will no longer stay up and the pieces are supposed to hold them up, fall out. I also asked what UVA UVB protection are in the windows, and if they have any options for such, without any response. A window tinter told me the glass has no added protection from the sun. I will be adding protection after market.

Replaced Cloudy Upper Pane in Kitchen - Replacement went well. When looking at the lower pane after taking the screen off, the inside between the glass was also cloudy and needs to be replaced just like the upper one. Will you make arrangements for that and advise. The time to get a repair done seems too long, but other than that, things are good.

I have never been disappointed with Milgard in any way. The technicians arrived and were friendly and totally competent in their installation of a new cell. I asked the technician to check the other three windows in the slider and he told me to call Milgard and have new ones ordered because the seal was compromised in all three. I told him I did not want to take advantage of the warranty because they were only slightly clouded. He told me it would continue to get worst and encouraged me to have them replaced. I am a designer who recommends Milgard to every Client that I have. They are wonderful windows with few complications dealing with the sun, heat and fog at the beach. I love your product and the customer service is always perfect. Thank you!

I utilized Milgard replacement windows for my entire house. This is the best home improvement I have made so far. I had a problem with the screen door on the patio slider. The Milgard service department was very responsive to my request and it is in the process of being resolved. Excellent products and excellent service!

When the technician came to repair/replace 1 of the movable panels on our windows, he actually replaced 2. The other window is one that I called in well after the original call, but he was able to fix it at the same time. I was not home, but a neighbor came over to let him in. She said he was very polite and quickly and efficiently conducted his work. He was clean and considerate of our home. Even though it took quite a while, from the time I originally contacted Milgard, it was worth the wait to get my windows replaced.

The repairman was punctual, informative, efficient, and friendly. He explained the cause of the problem, a minor problem as it turned out, then told me what to do should it recur. All in all, a pleasant, successful experience.

Although I am a little unhappy that 3 out of 16 Milgard window panes in my house have leaked over a 10 year time period, I am pleased that Milgard repaired them under warranty. Warranty service took a couple of months, but windows are now like new.

We purchased beautiful wood clad windows in 1995 or 1996. Several times the casement window hardware has needed to be repaired or replaced, including in 2017 when 2 of your techs came and fixed them. This year when they again need to be repaired or replaced your company is telling me it is not your hardware. No other company has touched them, why would they when they are under lifetime warranty? Because this has happened so many times, now you are not owning up to it and can just say it is not your hardware so not your problem? I just want my windows to open and close as promised when purchased.

Service was professional, courteous and tech (Blake) fine representative of your company. Four replacement windows fit and were swiftly and cleanly installed. My first warranty experience and it reinforced my decision to buy all windows and doors for my house from Milgard several years ago.

Built this house almost 14 years ago, Milgard installed all our windows (about 35) all double paned, several became "smoked" after about 10 years. Called my contractor, she told me they had a lifetime guarantee, Milgard came out and replaced them for "free". They were professional, quick, did a great job. We are really happy with them and our new windows, would recommend them to everyone. Should we ever sell this house this is the company I would buy my next windows from!

Second story window replacement under warranty. Very impressed! Your representative did a fast, clean and expert job 20 feet in the air by himself, wow. He was a gentleman and a skilled mechanic, thank you!

I called and was thrilled that our issues with our windows could be addressed. Milgard had our order and sent a technician to help fix an issue that was identified with our window springs. This was covered under our lifetime warranty! The technician was professional and efficient. Thank you, Milgard!

I had some issues with three of my windows. From the first call to the window replacement, the experience was friendly, polite and efficient. Ed and Nick replaced the windows quickly and professionally.

I was so pleased and very impressed that a company actually honors it when they say lifetime warranty. My parents had their Milgard windows put in in 1993 before there was even a stamp in the window (which I obviously couldn't find!) They came out with a smile and efficiently took care of the problem for them.

Everyone - Chuck, Susan, Pepe et al at Pacific Woods Glass in Gualala always provide excellent communication, on-time appointments, excellent installation, customer service and truly care about the work they do for the company and Milgard. They are a fine oiled machine - Milgard is lucky to have them service their brand! Thank you!

The rep was very informed and helpful with our problems and addressed all our issues. We were very happy with his information and help. We love our windows and how the company stands behind their product.

Every visit from Milgard window technicians has been professional and pleasant. Today was no exception. Courteous and prompt. The only thing that would make any experience with Milgard more pleasant would be if phone calls would be answered promptly. Waiting on the phone line to speak to someone is a lengthy issue, which I suggest be dealt with sooner than later.

Jesus ** came to our home to install a replacement window. To say the least, I was highly impressed with his attitude, professionalism. He was very kind to my wife and I and went above and beyond to do adjustments on three windows (that were not on the Work Order) that had been sticking so badly we could hardly open them any longer. In my Opinion Jesus is a consummate professional that is an asset and a great ambassador to your company!

Ordered about 40 Milgard windows last November. Today is June 25th, 2018. Still waiting for a large window that arrived the wrong size, then reordered, no expedited timeframe, arrived 8 weeks later mangled - unusable and its replacement was promised 7 weeks ago. Also still waiting for a glass unit that arrived damaged, but customers reps are mysteriously impossible to connect with. They do not respond. Window glass spacers are all different - even windows right next to each other. Screens all the wrong size, and the handles, oh please. My window installers are wonderful craftsmen, but their hands are tied, held hostage by dealing with the type of company Milgard is. If only I knew then what I know now.

We've owned the windows over 14 years in extreme climate of S. Arizona and had to call to replace one window getting the direct sun. The appointment was made and about 20 minutes later had a brand new window installed. The best ever service.

Aarghhhh!!! This fiasco started back in March. Why it took 3 MONTHS to repair is unacceptable! I took every picture and sent you everything you asked for and THEN YOU ASKED FOR MORE INFO! There is one good thing that I can share with you from this beyond frustrating experience. The tech who came to fix the window was probably one of the nicest guys we've ever met. He had a truckload full of repair items, and good thing because the repair kit you sent out with him was WRONG! He was professional, friendly, and it took him all of about 15 minutes to fix a window in my master bedroom that had been BROKEN FOR 3 MONTHS!!! The ONLY REASON I'm going to give you a one star rating on Customer Service is because it took SO LONG TO RESOLVE! But we'd like to repeat that the tech you sent out was GOLDEN! IT CERTAINLY WASN'T HIS FAULT THAT IT TOOK SO LONG!!!

Milgard provided approximately 20 some windows in our building approximately 16 years ago. Some of the seals have failed on various windows during that time and Milgard's lifetime warranty has been invaluable to us. Each time I contact the main office I am treated politely and promptly. Every technician's response has been efficient and well done. Milgard is a good company that employs good people -- all to the customer's benefit.

I had 3 windows with low e failure, notified Milgard around the end of January and added 1 more in the process and it took until June 21 to get it accomplished. Juan ** always does a good job. In the process I was given a time frame for the service and twice he was unable to make it in that time frame so I waited all day. I think the service tech needs to make the appointment. Also I gave the measurements for the window size as asked according to your instructions and 1 window was made too small. It took 3 trips to complete my job.

Our experience has always been great. Customer service has been very good at handling our needs with the windows and doors. It has been almost ten years since the installation. They have always come out to deal with repairs. Milgard stands behind there products. Great Great Great!

The door handle on my sliding glass door is a very malleable metal that breaks every 6 months or so. I have to request replacement parts regularly. I requested two replacement handles so I did not need to go thru this process so frequently. Only one handle was sent. While I appreciate the ongoing support for broken parts I would prefer that the part was made of quality materials and that my request was properly filled.

We had one window that needed to be replaced because the seal had a leak. Our guy arrived on time, replaced the window and cleaned up after himself and told me if we have any problems to give them a call. Can't ask for a better warranty than Milgard.

My Classic slider latching mechanism had failed in the locked position. The serviceman, Will?, called prior to the appt time to let me know he was on his way. He arrived promptly and well equipped to make a complete repair, regardless of the problem. The latching mechanism was expertly replaced and the slider now works swell. The serviceman was a complete professional. I'm very pleased with Milgard's response and Will's expertise. Good job!

I need a new window crank for my awning style window. My first attempt to get a new one I received a crank for the shutter style window. Since then I have been going back and forth with Customer Service trying to get the correct part. Now, it's been 2 weeks since I last heard from them even though I've sent numerous emails to check on the status. It's very frustrating.

So happy that my window was replaced under warranty. It looks great! My only criticism is that it took a long time from the claim to the replacement - about 2 months for a rep to come to my area. I also wish that I could have spoken to a person rather than doing most of my business through email. The day that the rep was due to come to my house, I would have liked a phone call just to confirm time. I did receive a text, but a call back number would have made me feel more at ease. Thank you, though. All in all, I am please with the service.

The windows I have received are new so my experience with is limited. The only negative I have is the cranks on the windows. They may be adjustable and have just not figured that out yet. The big positive is the replacement of crackers windows. You have been awesome!

My whole experience from first contact, to onsite visit, to scheduling, and final installation was better than I expected and straightforward. But, the onsite replacement was very good experience. The young man, (Osweldo?) was very polite, and extremely competent. He arrive when expected, went straight about his business, and easily fielded all our questions. He is a great ambassador to represent your company. We are delighted with our experience.

The repairman that came out was courteous and knew his job. He was excellent. My only complaint is that it took so long to get an appointment. The lock on our back door was broken and we were unable to lock it. It took 2 months to get an appointment... with an unlocking door for that amount of time was a little scary.

I contacted Milgard to replace window glass that was becoming hazy. The service was provided under warranty. The tech that came and did the replacement was fast, courteous and respectful. There was an initial error when our request was initially placed and the wrong window sizes sent. The initial tech that came was apologetic, measured the windows and ordered the correct glass.

I can't thank you enough for the wonderful service you gave me to replace to windows. I would never consider using any other brand of window. Your service representative was exactly on time and completed the tasks in no time at all. Thank you so much.

I am so impressed that Milgard's lifetime stands behind their products. A slider developed vapor between the panes, which Milgard replaced, no questions asked, after 25 years. The techs also repaired a casement window that wouldn't stay up. The techs were friendly, professional and very efficient; their whole visit lasted about 30 minutes. Such lasting value and commitment to customer satisfaction is rare today, and I heartily recommend Milgard for homeowners seeking quality and value.

Two men arrived about 10 minutes before the expected time, and they called to say they were on the way, and was the time OK. They checked the moisture between Payne’s, and completed replacement within 20 minutes. Great service!!

The technician quickly found the problem, replaced the damaged parts, and adjusted everything so that the door works perfectly again. He also checked and made minor adjustments to our other two Milgard patio doors so they work are in great shape again. Also, the Customer Service staff handled our request for help rapidly and efficiently.

Burn marks inside glass. Repair was a disaster. Wrong size sent. Repair man for area quit the following Monday. Left with no one left to repair. Milgard service center was acting like this was installed for years, when in fact it was a new install. No priority attached to this at all. Took forever to schedule repair for a Friday. After several weeks of fighting to work this out, Milgard decided to sub this repair out to a Las Vegas Glass repair business. Replacement still wrong size, but made to fit. Worst customer service I have ever encountered.

Rep arrived on time which was very appreciated. He was pleasant, efficient and replaced the defective window very quickly. Total time was no more than 1/2 hour. And the window looks great. Thanks Milgard for a great warranty and field reps.

We had four windows replaced today, the guys did an excellent job and treated our house with great respect. Really appreciate the use of "booties" each time they entered our house. The work was efficient and much appreciated. Great Job!!!

Appreciate SO MUCH a company that stands by their product the way Milgard does. Made the appointment, received all the windows that were having problems and left our home in the order they found it. Efficient and reputable!

My windows/slider doors were installed in June of 2017. The MB slider/door leaked under onto my carpet and mold formed on floor. Pat ** of CAL REP, Fountain Valley refused to take responsibility for the leak and only made one trip to my condo after I asked him several time to come and check it out. I ended up with another contractor who removed the door and re installed it using thicker material under the bottom of it. The Milgard rep and his installer did a water test on Thursday May 31st. Did not leak. In the meantime my patio has been stripped of the tiles to maintain an even flow of water if and when it rains.

I really wish to rate my service in 2 separate ways. The time it took to get my windows replaced was much longer then I had anticipated. I did not always get a quick response to my emails and had to follow up a few times. But I was so happy with the man who came to actually replace the windows. He was quick, efficient, friendly, and very professional. He deserves a huge pay raise!

When I called Milgard for a service issue on a sliding door, the first available appointment was about a month out, not a big deal. I got both an email and a phone call as promised confirming the appointment. Then I got a call the day before saying the service team had finished early and if I was home, could they come. I happily said yes. They identified and fixed my issue in about 30 minutes, couldn't have been happier.

We recently bought a Taylor Morrison home that came with Milgard doors. The doors were not installed correctly and we waited over for almost 2 months for them to fix. After they canceled twice, the customer service person did not create the order correctly and the repair person had to come twice.

Excellent service again to replace several windows which had the low-e coating go bad. Milgard's installers are always very professional and replace the windows very quickly. I am very fortunate to be the original owner and to have the lifetime warranty on the windows.

The staff was very nice. Had multiple windows replaced as moisture got between the panes. The one large entry window had to have three different attempts to get it right- about a year to complete. Sorry to say that the last time it was installed the frame of the window seems have been deformed/damaged on the inside. Seeing it's got a lifetime warranty, not too worried for my ownership. Does concern me that this happened.

I had my Milgard certified contractor which I purchased the door and windows from install everything. Had a problem with the exterior door sealing correctly from day 1. Milgard came out 3 times to try to adjust the door and could never get it to seal properly. Other service guys replaced the door 3 times before it finally came out right. One of the Milgard service guys tried to tell me "all their doors are like this, just deal with it".

Steve did a great job with replacing the damaged window. Courteous, professional, and efficient. Milgard's technicians have always been this way. My only complaint was with Milgard's scheduling limitation of only being available for service in our area on a Thursday.

Replacement of my cracked kitchen window rescheduled twice. The first appt was scheduled approx 3 weeks from my call. Then rescheduled on the day of the call for 3 weeks hence. Can't remember why. The second appt was cancelled because he was running behind schedule. They wanted me to wait 3 more weeks. I was angry and loud on the phone. I told them to call me back when they had a sooner date. Instead I got an email with the new appt about 1 week out. From finding the crack to getting it fixed was about 2 months. I will not be recommending Milgard.

We were extremely pleased with the gentleman that came to install the window. He came at the time stated and was very professional about his service, in putting in the window and cleaning up after he was done. Great job!!! We would recommend Milgard to everyone. Great company.

Wonderful warranty response and action. Great communication about when it would occur. Nice contact before arrival and when present. Quick replacement of the window with the issue. I think Milgard is fantastic.

We've owned the house for 14 years and will be moving soon and we wanted to make sure everything was operating well. Like most people little things don't grab your attention or warrant the time until it's time to sell. 5 of our windows had become hard to operate, we contacted Milgard and while the online process did not work well for us a representative did call and discussed the concerns and arranged for a reply to come look at the windows in question. He also let the reps know what he thought the problem was. The two Arturo arrived early and went to work right away and had everything squared away in about an hour. Truly a professional and the experience was painless. Milgard stands by their product with great service. Thank you.

Besides showing up on time (slightly earlier), the installers were clean, courteous, concerned and efficient. This together with your policy makes it impossible to consider any other window manufacturer/vendor.

I want to let Milgard know Jose ** far exceeded my expectations of customer service. Jose was very professional, caring and informative. It has been a long time since I've seen this level of customer service. Milgard can be very proud to have someone of his caliper representing their company. Jose truly makes Milgard look good and made my service call a pleasurable experience.

I contacted Milgard in January with a problem with two of my windows. Though it took several months to finally get the first team to come and replace the windows in question, they noted that all of the windows in our southern exposure sun room were likely failing and scheduled to replace the remaining windows under warranty! They didn't need to do that, and I was impressed with their honest assessment. The scheduled a return trip and just finished replacing all of them, 3 men, and a customer service rep. All at no cost to me! Kudos Milgard! When they said lifetime warranty, they meant it!

The technician was knowledgeable and efficient. He also wanted to be fair and helpful. With the sliding wooden door, he recognized that the contractors had filled in the adjustment screw hole, making it impossible to adjust. He removed the filler and got the sliding door working well again.

Called in the tech representative to look at small lower hooded window which had shattered some time in the two months we were away over the window. Rep had also never seen anything like it and took the window back to the office. As it was broken in situ, it was not covered by warranty. It may have been due to settling of the building but it is 10 years old. Alternatively some winter temp differential? A bit of a concern in that it may happen again and there are 9 similar windows in place.

We have lived in our home for almost 30 years and your windows have been here all the time. We have had a couple replaced but not for awhile. We had a window replaced in the garage today, great job, the repair person was great the windows are great, can't say enough good things about your product.

The arrival time was much later than the two-hour window we were given (although we did receive a phone call saying he would be late). Since he arrived at almost 4:15 I was surprised that only one technician was sent to replace eight windows. Consequently he did not finish until after 6:30. Overall he did an efficient job, although he did break two of the clips that are used to remove/install the screens, but did not mention it. These are easy to snap (I've broken two myself), but it would have been more professional if he had told us.

In late March I advised the Milgard local office that I needed new front window balancers. For the next two months, I waited for them to arrive. Through the California support office, I was advised the balancers had been returned by UPS for an unknown reason. Also, that shipment was not made because and obsolete pair had to be cancelled. To cut to the chase, I reordered what I believe to be the proper replacements yesterday. I was advised by Jodi that they should arrive in one to two weeks. She, along with the other customer service women I have dealt with at the California office, have been very courteous and helpful. I'm looking forward to receiving the balancers, but will call back if not received in two weeks.

Milgard windows were installed in my house when it was built 14 years ago. In those 14 years the Milgard low-E windows performed exceptionally well. We have had a few failures of the windows losing the seal between the panes of glass. However, your excellent customer service support had the windows replaced in a short time. The repair people arrived on the time arranged and usually had the glass replaced in about 20 minutes. I have and will continue to recommend Milgard Windows.

The sliding glass door in my bedroom was stuck. When the technician arrived he was very courteous. I remembered him from previous visit to my home. He quickly fixed the problem by replacing the roller. I was extremely satisfied with him and the repair.

I was overwhelmed at the level of service I received from your warranty department. I was contacted within a few hours by a local Milgard rep after placing my initial call. Andy called and scheduled to come by my house in Boise, Idaho within a few days. He was prompt and professional. Andy took the time to measure each window that needed to be replaced and gave us an estimated time for completion. The windows had to be manufactured so we expected about 6 weeks. Andy called back within 3 weeks and was ready to replace the windows. Again, he arrived at the scheduled time, worked efficiently and was very professional. I am extremely pleased with the Milgard windows that we purchased for our home many years ago. I am even more pleased with the fantastic follow up and service provided by Andy. Thanks again for a great customer service experience!

Hello. The Milgard employees who came were very polite and professional. They fixed the problems requested VERY FAST! The only reason I am giving a 4 star is because one of the sliding windows has too much movement to my liking. I don't know if this is necessarily the technicians' responsibility or simply the window itself. But overall happy with the technicians, as they tried to explain to me that that's how the window is (but one side moves more than the other).

Yes, the Rep Caesar seemed to know the issue of the Tuscany sash windows sagging in the lower center of the movable pane. He reset 2 of the 4 panes and adjusted the 3rd of the 4. No work was needed on the 4th window. Result was fine and he said that I should watch them and if the sag re-occurs, then call for new replacements. Work was very good and competent. Also, these are on only 2 windows out of 28 that were Tuscany style. The others were Style Line which we love and wish we never purchased those 2 Tuscany... just an FYI.

We had a pleasant experience when calling about mildew on inside of 2 windows. People taking our concerns were interested in our problem and very helpful. Communication with everyone from Milgard was excellent. We received several texts with pertinent information. Man installing windows was a great guy, friendly, and really good at his job. He called ahead on day coming to house to let us know that he was coming and estimated arrival time for us. No hassles at all. Milgard honored warranty no questions asked. In a day and age of poor service these people are a shining light. Appreciate all of them that worked with us.

Your Milgard technician arrived promptly and was extremely competent, polite and personable. Our window work was done swiftly and cleanly. We love your product and will continue to use and recommend in the future.

Replacement window panel in slider - The installers were polite, timely and professional. The replacement process was clear and simple to arrange and the install was smooth and quick. I am an interior designer and have recommended Elite Window and Glass to a number of my clients so it was a given I would use them for my own home.

Windows were installed by the builder in 2001. I have replaced a total of eight windows due to condensation in between the glass panels. Since then, I have remove shutters from the remaining windows and have noticed another 10 windows with condensation. I have called warranty, and they do not cover anything since I am the second owner of the house. They have told me they no longer provide warranty work at cost to the owner because they are so busy fulfilling other newer warranty orders. This tells me that their windows are very unacceptable since their warranty department is so busy. I do not recommend Milgard Windows. Windows should last more than 17 years. And lifetime warranty means nothing. Not many people will stay in the same house for a number of years. Windows need to stand up to a number of years. Very disappointing quality, very disappointing service.

I have an 11 year old home which had all Milgard windows with lifetime warranty. 3 have been replaced FREE in the past 2 years by Milgard. Last year I replaced a window with a sliding door with blinds embedded between glass panes. One of the doors malfunctioned with blinds so today Milgard replaced it free, and found that the door was not installed correctly causing the door lock to be easily disengaged. Also fixed Free. Excellent service.

Jose arrived exactly at the start of the time window given. He was courteous and unobtrusive. He worked diligently and was able to remove old, and fit new, glass panels in less than 45 minutes. He is a credit to Milgard as is the lifetime warranty you provide on your product.

I had a very positive experience with Milgard. The entire process was efficient and easy, from setting up the appointment to the work being completed in a professional, timely manner. I am very impressed with the customer service I received and highly recommend Milgard. They have a quality product, fantastic warranty program, and I would definitely use their services again!

10 months ago, I purchased around $40,000 worth of essence windows for an 1895 restoration. There were so many problems that the local representative for Western Colorado came out and we examined every window, documenting what needed to be done. At least 18 sashes need replaced and he said he was at a loss as to why so many were cracked. Every screen (I upgraded) was defective. He sent a picture of the worksheet listing all the issue to his office and told me it was already in the system. I registered the warranty and waited. I had read that service was bad and some people waited several months so I was trying to be patient.

I don't where to begin but if you look up previous records you will have an idea of how poor service really was. The claim was filed in August 2017 and with several attempts to deliver the damaged glass for various reasons the window has yet to be replaced. A window was installed but it also was scratched. The replaced window has a scratch in it about 4 inches wide. Will you ever be able to send us a window that is not damaged and also with enough manpower to install it.

We were not happy with back ordered windows because it took longer for us to get our windows. Hayward Lumber didn’t keep us updated with the status of our windows. We were delayed once again for the repairs of damaged windows.

The actual field work done was excellent. The opportunity lies in the filing and scheduling work. Somehow, my job was erased from the system and I had to call and set it up. The person I talked to on the phone was very apologetic, but clearly Milgard dropped the ball.

This is my first time having Milgard windows. I really didn’t know what to expect when it came to having one repaired. Today, I had the BEST experience ever. Jesus ** (the technician) not only was on time but went OVER AND BEYOND to make sure I was happy. Definitely will recommend Milgard to others.

Called Milgard regarding warranty window replacement installed 21 years ago. Provided them when my contractor bought the windows and gave them approximate window dimension. Milgard locate my purchase records quickly and within 30 days scheduled installation of a new window. They reconfirm the date and window time they would arrive week before the date. Excellent job all around. Quick and efficient.

I had over 80% of my plastic guides in my casement windows crack and fall out on my brand new windows. When I entered the service call it took OVER 6 months to finally get somebody out to fix them. If I did that in my business, we would be out of business. Your products are good but service is HORRIBLE. I would not recommend Milgard as a result to anybody. When ask what is taking so long, all I got was sorry, we are busy. Really? Hire more field reps to fix your windows or perhaps you are too busy fixing your faulty products? In that case pay more attention to quality along with your super slow service. I am not happy. I will say the guy who came out to fix our windows did a great job and was very nice. Please give him props.

I asked them to come to replace a window that had a condensation in between the window panes. The service person came and answered all my questions and fixed all the problems with the windows that were installed by another contractor. He was very professional and courteous. We would definitely recommend Milgard and the service person was exceptional.

Customer service took my claim quickly. Set an install date 10 weeks out. Called several times to tell me the glass had been made and a window company in my area would install. I verified install date several times. Called window company. Milgaard never gave them the install date. They could not install on the date agreed on. Very disappointing. Had to totally rearrange my schedule. Very poor service

The repairman arrived exactly when the time was set. He was extremely helpful, courteous and efficient. He made repairs to the two windows that had failed and changed out the balancers on two others. It was terrific service and I appreciate it very much... Thank you.

I do not have enough praise for the windows or the service. I have talked these windows up many times and will continue to do so. This is an outstanding window with fabulous service. If I had more windows these would be the guys I would call.

Door replacement and realignment of installation - I like to be present whenever I am having work done. I watched the procedure from start to finish and each action taken by the two professionals were spot on. They performed their tasks as though they could have executed them blindfolded. They were familiar with every aspect of the assignment. The two men were very courteous and professional. It was a pleasure to watch them perform. I am completely satisfied with their results.

We filled out the online service request and received a call back about one of the 3 windows we submitted repair/replacement orders for. The individual knew nothing of the other problems. Will now have to go into the system again and fill them out.

My window wouldn't stay up, so watched a video on how to fix the balancers. Unfortunately the cord on one was totally broken. I called Milgard and they are sending two replacement balancers. Appreciate their prompt attention to my dilemma.

It has taken since last fall to get a response and communication going and appointment set. Thanks to Kerry, we have finally gotten things moving. As soon as Kerry was in charge, things began to happen. Today's service call was fast, efficient, and complete. The fellows who replaced the windows were polite, professional, and most capable. THANKS KERRY!!! Problem solved!

I have about 50 windows in my house and almost all of them have balancer issues where the window slams down on your fingers. I have windows that are warped and you can't clean with a squeegee because the middle is warped on some windows and have a few windows with broken seals. I have had Milgard windows for decades and had only very minor problems which they always came out and fixed with no issue. Now I have junk windows so apparently when they start making less quality windows that they no long can stand behind. If you want to save your fingers, buy a quality window, not Milgard. It's not like I am talking about 1 window, this is almost 50 windows in the house and I probably have issues with about 20, not good odds, SAVE YOUR MONEY AND YOUR FINGERS!!

The technicians went well beyond what I expected. They fixed the problem that led to their coming to my home in the first place and then went on to resolve 3 or 4 other issues. Happy to have purchased Milgard.

Good service guys like these are of great help. I had a handful of problems with this order of windows, due to rushed production at the factory. I would recommend that the production line slow down and stop letting so many flawed windows go out. It took twice as long as normal to get them one of which I'm still waiting for replacement.

I would have given a 5 Star if not for the technician being a bit late. He, Sergio **, was great otherwise. He replaced the handles for both patio doors to an older style which seems more solid than the new one. Also more obvious whether the slider is locked or not. The new one looks nice very but functionally, I prefer the older one.

From start to finish the experience of having a few weathered windows replaced was flawless. The customer service rep was concise and pleasant and kept me informed every step of the way. The tech showed up at the promised time, was pleasant and knowledgeable, and did an outstanding job. I would highly recommend Milgard to anyone. Thank you!

This was just replacement but the whole process was very easy. From setting up the service appointment to the service call itself. The installer arrived promptly, the work was done in about 15 minutes and without any hassle. We would recommend Milgard to anyone looking for windows.

The contractors that were here were absolutely fantastic. The problem is with the ones managing our warranty work. It has been well over a year and still you have not painted the windows, replaced the broken glass, replace all the bead and fixed the buckling trim in some of the windows. I am not going to accept this any longer. I am tired of you sending out workers for a little work here and a little work there. You are exhausting our family and making us suffer with terrible quality windows. I will take the legal route.

I purchase replacement windows in 2004. Over the years a few of them began to fog up. I called Milgard, gave them my name and address. They found my order within seconds. We identified the problem windows and they scheduled a repair crew to come in a few weeks. The crew showed up per schedule and quickly replaced the defective windows. I highly recommend this company and their products.

The tech came out and measured my windows quickly. He was courteous and professional. Less than 2 weeks later I was emailed that the windows were in and an appointment was set. The tech was on time and replaced the windows promptly, cleaning up after himself. Great service!

I would say we were happy with the entire process of replacing our defective windows. The only thing I would have hoped for was a recommendation or suggestion by Milgard to upgrade my replacement window, at my cost to a higher efficiency window, such as the Low E windows.

It took a long time to convince Milgard that the problem with one of 50 new windows was not an adjustment issue. I finally sent pictures. Milgard called to confirm the appointment but didn’t tell the tech the gate code. The black latches on the window had to be removed and screwed into new locations. Same problem on a second window. Both windows were fixed.

Milgard's warranty service is great. I had Milgard windows installed 20 years ago. Milgard's lifetime warranty provides me the fix I need. Not like some other companies, when I called, I talked to a real person without waiting time. Milgard schedules services effectively and provides arrival window time two days in advance. Milgard also sent me postcards confirming the schedules. The technicians arrived on time. About a month ago, a technician came and measured the windows. Today another technician came and installed five windows for me. He is very professional and cleaned up after his work. I highly recommend Milgard.

Milgard Scheduling was inconsistent, took over six months to get all resolved. could have built a whole house in that time frame. Milgard had to reschedule service twice due to outsourcing to other countries for products, installers broke a window upon loading truck. Told we would get parts for another window that we were willing to pay for and after six weeks, multiple messages and emails and then we were told they don't make parts for their standard awning window anymore. Hmmmm.

The quality of workmanship of windows from the factory is horrible. Techs came 3 times to replace windows under warranty; twice they were given the wrong size windows. One sliding glass door window that was replaced still has problems internal to the panes. QC of products coming out of the factory is pathetic. Windows that are good work fine, but you have far too many that are leaving the factory with flaws that should have been caught before they left the factory and placed on technician trucks.

Fast, efficient, no questions asked warranty service. Excellent per-appointment communications via phone & email. Technician called on day of appointment to confirm he was on the way and estimated arrival time. He arrived and completed the work within the time period I was given. Well done Bobby **. Hats Off.

Your technicians were prompt, clean, and performed excellently! The sliders now operate better than they did when they were new... nearly effortlessly!! We have been Milgard customers since about 1992 in Bellevue, WA and were delighted when we moved to Green Valley, AZ and discovered that the developer building our new home used Milgard products! Our experience with product and warranty issues has always been without issue or complaint!

Just want to give a shout out to Fabian? And Matthew who came to our home on Thursday May 17th to service a couple sliders. They were awesome. Punctual, friendly, funny, knew their stuff and finished in a timely fashion. We had been serviced by Weber for years (who is out on an injury), who we also appreciated very much. Happy to have his replacements come to our home. Great job!

The appointment made to replace the broken seal of the double pane window glass slider went flawless. The replacement was also flawless BUT when he placed the screen back on, he actually bent the frame, which makes it impossible to replace the screen mesh material, as it won't hold up to pressure and doesn't fit back onto the window frame properly. I carefully took off the screen and when he finished, he placed it back in and I know he didn't mean to bend it, but he did and I had to call to have Milgard replace it. Wish I could give a better review, as I really do like and value MILGARD. They have been wonderful with their lifetime warranty guarantee... I couldn't ask for better, but this is being honest and fair for this review.

I requested a service call through Newman Windows of Carlsbad. I received parts in the mail, but I cannot open the window to replace the parts. I think there was a mis-communication between Newmans and Milgard.

If I didn’t have to deal with Milgard, I never would, but my windows have a lifetime guarantee, so when one fails, I must go through their service dept. In short, it took over 6 months and 4 visits to replace two windows. They were measured wrong, delivered scratched and they cancelled appointments twice with no apologies, just had to wait a couple more months each time before someone would contact me again. Rude customer service and could never get any answers as to why everything was so chaotic. I think this company has serious problems.

Window tech arrived early (called to see if that was okay), once he arrived he was very professional and changed out a defective window with no issues. I have had several low-E windows go bad but Milgard has never questioned replacing my windows. They are always prompt and do a great job with their customer service needs.

It took 6 months & 3 visits to get the proper replacement glass for the windows. Each visit required me to be home thereby putting a dent in my work schedule. The window glass originally installed direct from the factory was defective in 3 out of the 7 new windows! The first visit you did not schedule enough guys to perform the job even though I had made it clear to the woman on the phone that these were second story windows. The second visit the replacement windows on the service truck were also defective! The third visit you finally sent enough guys to get the job done & the window glass quality finally passed inspection. We love our windows but are extremely frustrated by your company's lack of proper QC on your products. We're also upset that it took so long to get the proper crew here to take care of things.

The window replacement started in December of 2016 and is still not completed. First service call glass made for vinyl window not aluminum. Next call glass broken. Next schedule canceled due to fired employees - moved out 5 months. Next service call glass wrong thickness. Next service call employee injured himself - one person cannot install glass - one glass wrong tint. Next service call glass installed by local glass house - measured another failed window. NOW waiting for contact to install last glass. I would appreciate a phone call from the MANAGER of customer service after he looks at this description of very poor service. I talked to the local Milgard rep and he did not offer to assist getting me better service! This is not quality service!

Your online process for me to obtain warranty replacements was easy to understand (once I located the window information inside the window frame). The technician called in advance, arrived and performed the work within the 2 hour window, and cleaned up after the work too. Everything about the process, both online and with the on-site work, was done very professionally and I am a very satisfied customer. Thank you.

It is very unfortunate that I had to wait two months for a 30 Second repair. The description from me that the door was hard to open should have been enough for Milgard to say that this would be a very quick fix and it should’ve been scheduled sooner.

I have all Milgard Tuscany windows and door for eight years, somehow last couple years ago one glass start showing strike then more follow after, cleaned not work so I contact my favorite friend Pat ** at California replacement, he helped me to report the problem to Milgard and it take a month to replace. Finally I have all 10 glass panes replaced today, Rudy was nice, on time, clean and fast to perform the services. Thanks for excellent services and products, highly recommend to all who in need to replace windows and doors.

I recently contacted Milgard directly, about replacing a french door window that had shattered. An appointment was promptly arranged, and the technician arrived as scheduled. He was courteous, did a wonderful job, the window was carefully replaced, and all was thoroughly cleaned up before he left. I am a Milgard fan for life!

Today I call Milgard customer service to find out if our two windows screens frames that are deteriorating and if they would be under warranty. She explained that the warranty starts when the windows were installed. I explained this is a new house and I'm not sure on the install date, just the date we move in. I asked if she would could look up the date, she wouldn't and said I need to replace them myself. I accepted that It's on my dime. I ask her if there was a way I could find out why they deteriorated and would not last longer than two years and I would like to prevent the same thing happen. Her answer was she did not know. It was her home! I was nice until she lit the fuse. Really! I was just looking for technical support not a smart ** answer. I had Milgard windows on all my homes and also been treated very professional. This lead me to write this and not sure if I want to be a customer in the future if they handle problems unprofessional.

It took NINE windows to finally install one that did not have a flaw. It was taking months between each installation until I wrote a letter to the president of the company - and then, gee, it only took a week. The president never had the courtesy to respond to my letters, but I did get calls from local management. I will say everyone was polite, kind and contrite. But the quality control dept has some major issues.

Repair employees called prior to arriving and were on time for appointment. Very professional and courteous, and the window pane replacement work was does in less than an hour. Thanks for the great service!

The technician who arrived did not know why he was there. He said he was there to replace glass in windows. I told him no... He was there to install some parts that had been ordered. He said he did not know anything about that and then he found some parts. After installing we talked a bit about Quietline and he told me that they don't work when they are installed post construction - I was shocked - I have spent so much on these.

Our garden window had developed fogging and moisture in between the two largest panes of glass. This piece of the window was replaced. The repairmen were very courteous and efficient. They arrived within the given estimated arrival time and were finished in about 15 minutes. We are very pleased with our Milgard windows and the service provided. Thank You.

I had windows installed over 6 months ago. What was installed DID NOT MATCH what we purchased. Milgard promised to fix the issue and to date we have been fed a pack of lies from everyone from Home Depot up to Tom who is a manager for Phoenix/Arizona. Just Monday he assured me he would get my issue resolved and not I shall be going to litigation. AVOID THIS COMPANY AT ALL COSTS.

Seal failure on 3 windows and a stripped latch - This was not an emergent situation. The scheduling team gave me good instructions on what info to provide. The first maintenance visit tech collected other necessary info. The scheduling team then again contacted me for the final install and answered my concerns about whether I would be home or not. The installer was fast and efficient. Everyone was very nice from start to finish and it went in an orderly manner. If this had been more emergent and it had taken this long, I would not give 5 stars, simply because it did take several months from when I first requested the service to when it finally took place. But you get 5 stars because I was kept informed and things transpired as I was given to expect. Thank you.

Arturo & Rueben were very skilled at their job. Arrived on time and fixed windows that were stuck. I also met Oscar and Arturo on another house call and was told by owner how pleased she was with their work.

It would be difficult to review, as our order is still open. However, we have been trying for over 6 months to get damaged windows replaced with Milgard, and it has been very disappointing. They have only asked someone to call us, to ask us to measure all of our own windows, with little or no communication as to the status of replacement, or the process. We have quite a few windows that have failed, so we are extremely disappointed in the product, as well as the supposed lifetime warranty, that came with the windows when our home was built.

There are several reasons why I'm only giving a one star. Phone customer service was awful with Angie **. She would not return my phone calls. The time from scheduling to come out was a month out. The technician that came out was great.

We wish to acknowledge the great job that Rick Bowman of Bowman Painting, Inc. performed on our Milgard Window frames which were in need of refurbishing and repainting. He also inspected and repaired the Milgard sliding door frames which were not functioning properly. Rick was very skilled and knowledgeable in performing his painting services, and attention to detail, for which we were very appreciative. Please let Rick and his crew know of our high praise for their fine service. Thank you.

Very friendly and personal staff from the customer service representative, to the scheduler, to the estimator, to the installers. While the crew was at my house installing 16 cartridges, they even pointed out an additional window that needed replacing and came back a couple of weeks later to install it. Milgard will always be my go to for windows in the future.

Let me start by saying we are please with the new glass in our old windows. This took ONE YEAR to happen. The men that came to our home were polite. We are again having the SAME PROBLEM with the bedroom casement windows sticking. One is completely stuck closed and the other we are having issues with. We're afraid to lock it or it will be STUCK too. Not only is stuck window a FIRE HAZARD but not being able to lock the window is a worry too. I email one week ago and have yet to hear back. Therefore I am writing this review. With the summer months upon us we need windows that open and close. I don't think that's too much to ask!!! Hire more workmen to get this done. If we have waited this long, I'm sure there are many more like us!!!

We had Milgard windows installed as a replacement to our family room windows in 2007. This year one of them lost its seal. Milgard promptly scheduled the glass replacement at no charge. The repair was done swiftly and professionally. I am very happy with Milgard Service and quality.

My order that was delivered over 3 weeks ago is still not complete. We are missing 2 door window panes. The sub contractor you supplied is taking care of it. The doors also came with the wrong parts to close and lock properly! This is a 10 foot sliding four pane door. All other windows are working very well.

The guys completed the job fairly quickly so I asked them if they could fix a botched job another technician did a year ago. Last year when they replaced the glass the vinyl strip holding the glass in was not properly seated and the corner overlapped and stuck out. After trying to reseat it several times the technician decided to cut the vinyl strip. However when he cut the strip it was too short and now there are big gaps at the mitered corners. Now it looks terrible. I know the guys tried their best but is there anyway they could replace the vinyl strip so the gaps would not be so large? They should be coming back to replace other glass.

We are very happy with Milgard. We had windows with the e-coating that was disintegrating. They asked for the serial numbers and promptly came and replaced it with a smile. Now that’s called customer service.

All 4 doors were contracted to be on one key. Among many other issues, all the doors came with separate keys. It has taken 8-9 months to get Milgard tech out to re-key them. Additionally, I am still waiting for astragal for sliding screen. The tech (Victor) told my sales rep he had installed it, but he had not! I was forced to send a video of the screen to prove to the sales rep that it was not installed! Unbelievable!

Below is a timeline of my experience with Milgard: 2/10/2018: Townhouse had broken master bedroom window - I was advised that the window would be fixed before closing. 2/20/2018: Closing Day. 3/05/18: Milgard appointment to replace window but they brought the wrong size. Advised they would come back on 3/16. 3/07/18: Advised that Milgard unable to come on 3/16 and will come on 3/23. 3/22/18: Milgard cancelled 3/23 appointment and reschedule to come on 3/24 to replace master window. 3/24/18: Milgard cancelled appointment. Office closed for the day. 4/4/18: Milgard came to replace the master bedroom window but brought the wrong window (size and type). The window they brought was mislabeled. I was advised that Milgard would be unable to take action for 2 more weeks because their warehouse was shut down. 4/12 - Finally installed the window. [Other issue - replacement screen door to come on 4/16.]

It took over a week for a rep from Milgard to answer my inquiry/complaint. However, the actual replacement went well and the installer was courteous and skilled. I am thankful that my window washer noticed the flaws/failure in the panel as they were not apparent to the casual observer (me). Overall, I am very happy w/ the style (crank out) windows, a first for me.

I had a cracked window pane glass that needed to be fixed. The whole job was handled very professionally. The customer service rep kept me informed about the service appointment. The technician did a nice job and resolved the problem. Overall very happy.

I had a fixed section of a bay windows that had condensation in it. The technician that came out replaced it in 10 minutes and couldn't have been more accommodating. I was very pleased with the support of Milgard.

Our window cracked and the replacement appointment was quick and efficient. The work was completed in 30 mins and he left the area clean. Really appreciate the lifetime warranty, but also the easy replacement process (besides waiting for an appointment). Thank you!!

My expert window washer reported that a seal on the sliders was broken. I reported that to Milgard and sent photos. The photos were very faint and nothing (in my opinion) could be determined. Instead of sending out a Milgard expert to assess the situation, new windows were sent, but when they arrived, the person who delivered them, said they were not needed and the seals were fine. I think this could have been handled better from a business point of view. I like Milgard and would continue to recommend the company.

Milgard has been incredible! Something was wrong with the glass on one of our new sliders on our home. I called to see if they could replace it. No questions asked. They made my appointment and they replaced the slider. We could not be happier. Milgard has excellent customer service. Their employees are fast, efficient and I love doing business with them. We are very happy we chose Milgard for our windows/sliders for our home.

Sliding door does not close or lock properly. The technician, Steven, was knowledgeable and professional. He knew what to fix, how to fix it and also recommend see we change out the door handles. He did that for both of the doors and everything works beautifully.

I recently scheduled Milgard out to replace a window. They showed up at the time they said they would. They quickly changed out the window. They were courteous and careful even going so far as to put Tyvek booties over their shoes before entering our home. When they were done I couldn't tell they had even been here except that our window was now perfect.