Milgard Reviews

We just had a houseful of new windows installed. A few months later (we don't live in house yet) we noticed one of the garage windows was broken. Milgard did not hesitate to send out a repair crew right away. Very happy with service, quality, value.

I had a sliding glass door that moisture had gotten into. I called and they sent 2 technicians out to the house. They looked at the window went out to the truck and brought in a new piece of glass. They took the door outside, took it apart and replaced the glass in about 25 minutes. They did a great job on cleaning the glass. too.

In 1999 we had our windows replaced with double pane and our contractor recommended Milgard windows and the promise to replace if there was ever a problem with them. So we chose Milgard and are pleased after all this time they remained true to their promise. On April 13th a representative came out and replaced two panes that had lost their seal. Thank you very much.

I have at least 5 windows in my home that have failed. They have a white film on the inside and every few months a new one will fail. I walked my neighborhood and every single house has the same issue. I called Milgard and they say my Warranty is expired, I asked them what the lifetime warranty on their website means then? They say I am out of luck and I have to pay to replace all these windows!!!

We were advised to purchased Milgard based on the excellent customer service, and we are so glad we did! We have been very impressed with the detail and thoroughness. Aaron who came to do the repairs was knowledgeable and skillful. I would recommend Milgard without hesitation.

I had an issue with a Milgard patio door. The screen part of the door would not operate properly. I called Milgard and they wanted me to troubleshoot, so I did. Did not work. I called back and they sent me to a video, which I watched and again attempted to do what the video said, which happened to be the same thing I had already done. I am a good sport so I tried again. It did not work. I called and they said they would send a new screen to their local service rep and I would hear from them in about 10 days.

Two of the Milgard French doors had defects when installed. They set and emailed me a service date and time without talking to me. When I called them a months before the service date, they told me they come to Stevenson Ranch, CA only on Thursdays. Even when I told them I have to go to work Thursdays and I have no one to stay home it did not matter to them. They gave me a take it or leave it attitude. I said, "Ok I will ask my neighbors if they could stay for me." I couldn’t get my neighbors to help me out so I requested off from work for that day and stayed home. Nobody called me nobody showed up to fix the defected doors. So I called Milgard just to be told that the service date has been changed to another day. The worst part of it is they told me that I am the one who called and changed it. Which I did not do. Again it is another Thursday or no service at all. One of the worst customer service experience I ever had.

After initial contact, and finding no # on the window, things rolled along very well. Installer measured, and about 3 weeks later he came back to replace the corroded glass. 10 minutes each visit, Courteous and well done.

Started this process Mar 10th, got a followup email on Mar 14th basically asking me to re-enter all my information, got no response from the company, I called on Apr 12th asking for service, was told a service person will call to schedule an appointment, I have yet to hear from anyone... :(

I had a fogged window replaced that went bad before the house was finished. The process of getting it done and the lack of knowledge of the office staff is poor, time from request until installation was 7 months and they would try to schedule on a day of pouring down rain to replace a window that is 5' x 7' and with a 12 hour notice for me. Also they wanted a number that was supposed to be in the upper corner, I searched but could not find anything. I told them I had the original paperwork as I am the contractor, they didn't want that. They scheduled a technician to come out on Dec.26, what is the likelihood I would be there on that date. When he did finally come out he said OH it is a curved top window, they don't have the number in the corner, yet they refused the original order I offered with all the info. I wanted to give 2.5 stars because the field technician deserves a 5 and the rest of the operation deserves zero.

Of course we have had many workers to our house over the years. Dozens of them for different things. None have been better than the 2 you sent. They were super friendly, fast, cleaned up any mess they made, were on time and obviously knew what they were doing. Wish they all could be like those 2.

I reported a problem with the slider screen door to my distributor. The appointment for a rep was scheduled for a month and a half later. No one called to confirm or to even ask what the problem was. I am a contractor and this was for a rental house so I was kind of put out that it was scheduled so far out. The rep came out and was very nice, helped eliminate the problem, and we were done. The problem turned out to be a very minor adjustment that could have been handled over the phone had someone decided to call and talk to me.

Since 1994, I have replaced most all of my windows and doors with Milgard products. My beach cottage was built in 1911, so it was a big decision to change out the old wood windows. However, I am completely satisfied with the products and service from Milgard. I have only had two windows fail and one hardware issue. Milgard promptly honored their lifetime warranty. The service technicians have been on time, courteous and they have always cleaned up perfectly. I would recommend Milgard to anyone.

I was having some of the windows in my home replaced due to “fogging” between the panes. Jamie was on time and very polite. He was efficient with his time but did a great job. I am a satisfied customer and would recommend Milgard to anyone looking to install or replace windows.

Very nice gentleman arrived on time, after calling to say traffic was keeping him. He replaced the two window units whose gas charge had leaked out. Was here less than an hour. Very competent, polite, and cleaned up after himself. I am extremely pleased.

Requested for a technician to come out and see why my window seal was leaking water when it would rain sideways on my window and two other windows were hazy like moisture was between the glasses. Technician didn’t come till almost 5pm and when he showed up it wasn’t raining and hadn’t rained for a few days. He told me that the windows were made not to leak and that it was impossible for them to leak. He also told me that the haze between the glasses was due to the roof leaking, when there’s no evidence to support his accusations. He didn’t even inspect the window seal and said there was nothing he could do and left without doing anything.

Milgard lived up to expectations for being a number one company, starting from my first call to ask for help and the two window technicians that were sent to our home to do the job. Everyone was professional and courteous. It was all done in a timely manner no messing around. Thank you Milgard.

The first worker who came out to see my window solved 1 of the 2 problems and wrote it up to solve the 2nd. He warned me that the office was not very on top of things and I should follow up a certain day with a call. Then he quit working for them. Either he never turned in the work order or they lost it. The second group of workers came out to evaluate the problem and write up an order for a replacement. All these guys had been telling me the office would call and update me. Updates came via email or not at all except for 1 confirmation call that the first work order had not been located, after I inquired. The final product was perfect, and I'm thankful for it, but I really did have to advocate for myself and keep tabs on things.

Milgard was very prompt in answering my email about 3 windows that had problems - one with moisture and the other two with fogging. A service person came out to assess the issues and in a short time I had a delivery date for the replacements. The installer arrival very promptly at 8 a.m and within 45 minutes to an hour all replacements had been installed. He was very knowledgeable about what he was doing and left everything in neat order. I commend Milgard for standing by their products. I wouldn't have any other windows but Milgard and have recommended their product to friends and family.

Technician came, replaced the glass in the windows (one was a large sliding glass), and cleaned up after all of his work. I wish more warranties were this true to claim and delivered in the customer expectations. Our family will be speaking about this great experience to other friends and family. Truly impressed.

I give their service group a single star, but after six attempts to replace a simple fixed pane of a window, I would prefer giving them a -5. I requested a service request from the Milgard website for a fixed pane that was shattered. The appointment took approximately 6 weeks from request date. Milgard emailed me a couple days before and included the service tech info and a two hour window. The day before the appointment Milgard called and revised the two hours for the service tech arrival. Service tech was fast and efficient but they made the wrong window to fit into the fixed pane. That was in October of 2017. The service tech assured me that he would note the correct replacement pane and I could call and reschedule the install, another two months another service tech another wrong window.

Jim, the Milgard installer, was professional, prompt, and amazing. He answered all our questions and did a fantastic job installing new glass on 3 out of the 7 recently purchased Milgard awning windows. His service was outstanding. We love our Milgard windows, but must admit that your lifetime warranty covering limited or specific things on the Ultra series windows needs to be reevaluated. If a baseball shatters an Ultra window, Milgard will replace it for free, no questions asked and that's a terrific warranty to have. That's why we also wanted to invest in Milgard windows and their fantastic product. However, if scratches appear on the glass due to the environment, weather related or by an unknown cause, this is not covered.

Your appointment scheduling is unclear. We received an e-mail that gave a time of between 7-9 am. When no one had showed up, I called and was told the e-mail time was not correct. Then said they had called, the phone line was busy. They did not follow up on the time and did not leave a message on our phone. No clean up after the new window was installed. How pathetic.

The service man is very professional, patient and knowledgeable. He not only fixed the issues that I requested quickly and nicely, but also helped me with my questions about the patio door in my current home. Very nice service, very professional, great experience!

I called back and the service tech told me they had 3 hinges, I could pick them up. I went down 3 days later and no hinges were found, the tech had failed to reserve them under my name. The service tech at the warehouse told me she could order them. So we did. That was now over a week ago, still no hinges. So while I will be calling again to find out about my hinges, I am frustrated with my doors & service.

Don provided great service. Called to arrange to replace the panes earlier than scheduled appointment. After showing him the locations of windows needing replaced he went to work and was finished quickly. Excellent warranty service.

I have purchased Milgard windows for 2 different homes 15 yrs apart. Had minor repair issues with both over the years. Milgard was called and review was scheduled and repairs made at no cost and no questions asked. I have experienced the very best of customer service from Milgard. I would not consider buying another brand because for the way they take care of their customers.

I was having a problem with the sliding glass door and could not get a hold of the contractor that installed my Milgard windows and door. He has disappeared because after many weeks of messages still no response. I called your company and discovered that Tom ** the contractor never registered my Milgard purchase and the lady was extremely kind and registered them for me. She informed that I have a guarantee and they sent out your employees.

I had some difficulty at first getting help, but Dennis at Contractors Window Design, became my best help. He put me in touch with someone in Denver who scheduled a date for the repair work to be done. I was to receive a phone call to confirm the date. No call came so I called back, and was told that it was not on the calendar, and I was given another date. The repair tech came as scheduled but didn't have the correct window replacement part. He said that it would be coming at a later date. I received a call when that was to be scheduled and the tech (different one) did come with the correct part and replaced the window. We love it. Thanks.

The repairman arrived promptly, did not mind my asking him to remove his shoes in the house, replaced and fixed windows, was quiet and picked up everything when he was done. The new windows look great, and he also was quite informative about the warranty and the operation of the windows. Overall, exceptional service.

Smooth process from first call to dwacei e the problem to repair appointment. Customer service lady was very professional. Installation of replacement took just minutes. Technician was friendly neat and prompt. We are very pleased.

Repair 96" window seal - Very nice and professional from beginning (going online & submitting claim paperwork) to end (fixing window). I was contacted within 2 business days of submitting paperwork and scheduled for initial survey of window issue w/ Milgard. Milgard came back out within (appx) 2 weeks to fix window. Fixing it took about 45 minutes with 4 men. It was amazing. Thank you!

I had attempted to replace a worn out seal myself but found the project beyond my skill level and tools. Milgard sent out two friendly and experienced craftsmen. The door was heavy and the seal was screwed and glued in place. They were able to remove and replace the old seal without difficulty. They also adjusted the door so it locks easily. It is better than new. I am very grateful for the help and completely satisfied with Milgard’s care and concern.

Needed to replace three stationary windows that experienced water seepage into the dwelling. Appointment was kept perfectly. Work done quickly and with very little mess. My only complaint was that some of the trim pieces got dented in the process of removing them before the removal of the old windows. The trim pieces themselves had scale on them from the water leakage. They were not replaced, and together with the fact they were dented during the job, I believe they should by all accounts have been replaced as well. Attached photos were taken before the job, but show the scale on the trim.

The serviceman came at the promised time. He came right in and double checked the size of the window, went out to his truck to get the replacement window and had it install with no fuss or muss in 10 minutes. Not only was I impressed with the serviceman but so impressed with Milgard for replacing our window that was 13 years old with no charge and no strings attached. So impressed with the company!! Thank you Milgard!

Could not be happier with the service. We will probably buy only Milgard windows and doors from now based on the warranty. Took a little time to get on the schedule but worth the wait, literally. Thanks.

My installer contacted Milgard and got assurance they would come to my house and take care of correcting my poor closing and locking Milgard window. Milgard verified that to me by phone. Milgard then changed its position to blame of the installer. The end result is that my lifetime warrant Milgard window doesn't work properly and they are not fixing it.

We purchased a patio sliding door because we were told that Milgard offered a great product. We decided that this was going to be an investment in our home. So we thought long and hard about upgrading and wanted more of the bells and whistles included in our purchase. By that I mean we purchased the slider with the mini blinds in between the glass and we upgraded to the automatic closing screen door. That was the worst mistake. Both functions have failed!

The finish on one of my windows failed. It took some calling in the beginning to get started. The first guy who came out didn't have the right size window with him. From the first call to the finish took about two months. It didn't take long to put in the new window so all ended well. The window was under warranty, so no cost to me.

It took one year to have rubber gaskets replaced after they snapped off the window crank within 6 months of installation. I made over 20 phone calls and at least 7 appointments were cancelled by Milgard. Service after the sale is non-existent. The repair person that was eventually scheduled was very professional and efficient.

This was the third and I presume final visit Milgard service did to replace failed double pane double hung Ultra windows on west facing exposures at our home near Ocean Beach in San Francisco. The reason I say presume is that ones that had previously been replaced up to perhaps 3 years ago are working great and none of our other exposures have had any failures in what is now 13 years I believe. Great work, quickly done, arrived on time, educated me about the windows and how to maintain them. We love these windows and service has always been top notch. Thank you Milgard for top quality products you stand behind!

The installers were great. They showed up on time and did the work in the most expedited fashion. They were professional and very courteous. While the installers were great, the main office did not order all the windows that I had called them about. Now, I will be forced to go through this process again because I still need to get two of the windows replaced. Overall the service was great with both the installers and the office staff with the exception of the minor mishap described above.

We notified Milgard that we had failed seals in several window units. They came out and evaluated our call and replaced about 15 units. The service providers were efficient and finished their work in about 2.5 hours. Other than slight cleanup by us after their work we are completely satisfied and pleased with the quality, support and warranty backup by Milgard. So glad that we chose Milgard for windows in our home.

Installers were right on time, courteous and considerate. The replacement window was installed perfectly. Only criticism would be that they would wear something over their shoes when working inside. Tracked mud while working inside on the replacement window.

The technician arrived right on time, was very courteous and professional. The only reason I am rating my experience a "4" is that we have had to have so many windows replaced since we purchased this new home.

We had our Milgard windows installed in 2002 and have been so pleased with the windows and extra pleased with Milgard as a company. We have had several window panes replaced for free as part of the lifetime warranty as long as we owned the house. It is unfortunate the seals failed, but Milgard has been wonderful about replacing panes when required. We would definitely buy Milgard products in the future. In addition, my original order was for three panes to be replaced and less than a week before the installer was scheduled to come out, I added a fourth pane and they were able to accommodate the last minute update. I am so appreciative of your service.

The two gentleman arrived promptly within the service time frame--they were very pleasant and professional. And although it was pouring with rain, they replaced the sliding glass patio door very quickly and neatly.

Horrible. The sliders windows located in my bedroom were replaced last Saturday (April 7, 2018) by Armando. My original sliders had a lock on the windows. The windows that Armando installed do not have a lock on them. Please call me as soon as possible please.

I was very satisfied with everything - the lifetime guaranty on the window; the professionalism of the Milgard person who came out to determine what needed to be replaced, as well the two person team who came out to install the new window. I was also impressed with the efficiency of the process of scheduling and confirming the appointments, and the back office people that I spoke to at Milgard in that connection.

The gentlemen that arrived knew what to do immediately. They replaced a metal levees inside the handle. Before, the door occasionally locked by itself and twice locked me out. Milgard has good repairmen. I am happy that I installed all my doors with you.

Though it took several months to get the problem fixed from initial reporting to repair, we are very satisfied with the response and courteous conduct of the Milgard repair guys who sorted things out for us. We had already recommended the windows to a local friend, who has also had the same style fitted to her house. We get many very complimentary observations about them from our friends. They are a good looking product backed by a very reliable after sales service.

The technician was on time and quickly analyzed what the problem was and completed the repairs within 45 minutes. We are very happy with the service provided by Milgard and have not had any problems with the handle since the repairs. Thank you Milgard.

Scheduling for repair of glass unit online was easy; CS called regarding my service request was kind, patience and professional. Repair personnel who can out to do the installation were considered, on time and professional.

The warranty replacement process is very lengthy and frustrating. 6-8 weeks between each phase of the warranty process. 6 weeks to get a tech to come out and look at the problem; another 6 weeks to schedule the appointment, another 6 weeks to get the technician out to do the work. Oh yes, if it is pouring rain they plan to remove the windows without putting plastic over the window holes, or on the floor, so it was another 6 weeks. The process took 6 months from start to finish. If you complain, they leave and it is another 6-8 weeks to get them back out. We had 4 out of 7 windows leak and discolor to the point where you could not see out of them.

I was extremely impressed by the customer service I received immediately upon calling in for replacement windows. Although it took some to have the windows replaced, the tech who showed up was professional, courteous, and finished the job in no time at all. Very happy.

Milgard Company guarantees their window product for as long as you are the original owner and how can you beat that. Also their customer and service representatives are very courteous. Professional and knowledgeable.

The repairmen who came out were very efficient and knowledgeable and completed the work quickly and to our satisfaction. I must say though, that it took 13 months for the repairs to be completed due to having to reschedule on both our ends. We used to get repairs done a lot faster. I recommend Milgard to anyone who is looking into high quality windows with a company that stands behind their products.

Took longer to get appointment than I had anticipated. Customer service was excellent as it has been each time they have come. The request for service was not needed, but the tech cleaned my windows to make sure there was no problem with hazes. Great work by tech. He called before coming and basically did everything spot on!

While we were disappointed that we had a failure of one of our vertical opening windows (one spring loaded equalizer had a broken part) we were encouraged by the MILGARD response and the willingness to stand behind their product during the repair. Martine (from Tucson MILGARD) did a fine job of repairing the window, as well as checking the other MILGARD windows for proper functioning. We would recommend them again.

I was able to pick the date but not the time. I received a call two days in advance with the time frame the repairman would arrive. He was there exactly on time. Two window glass replaced and gone in about 1/2 hour. Thought the whole window would be replaced but it was just the glass. Simpler to do. Very professional and would do business with Milgard again.

Thoroughly impressed with Milard's warranty. The warranty process was seamless and easy. The repair men showed up and were extremely respectful, informative, and quick. I was impressed with the fact that they wore shoe covers as to not soil our floors. Extremely happy with the service provided. If I ever buy another home, I hope it has Milgard windows installed.

The 2 - 3'x 6'-8'' panes of glass that were replaced was in a wood framed opening. The warranty person from Milgard took the wood jambs apart and replaced the 2 panes of glass with new ones. He didn't replace the wood jambs to apply pressure to the glass to seat the glass to the caulking. 1 window didn't seal at all, so I removed this window and cleaned all of the caulking from the jamb and areas of the glass then reset the pane of glass into the opening then installed the jamb to apply pressure to the glass. The person from Milgard warranty should have put the wood jambs back into place to apply pressure to the caulking and at least try to put the windows back together like they were before he started the work. I spent 3 hours on 1 window and will need to finish putting together the other window as it was before he took them apart. The owner was not happy with the performance that they received.

We reported a failed seal on our sliding glass door to Milgard. Within a few weeks the technician showed up on time and was able to repair the door in less than 1/2 hour. He was respectful of our home by wearing shoe covers while inside. I'm very impressed with the quality of the Milgard staff and that they stand behind their product. Thanks Milgard!

We had Milgard Windows installed in our home in April of 2000. A couple of months ago our window washer noticed that a few of the windows were slightly fogged up indicating that the seal between the panes of glass were leaking. We contacted Milgard and explained the problem. They sent out a Milgard representative and he agreed and ordered replacement glass for those windows. A few weeks later Milgard came out and did all the replacements. I was very impressed with the professionalism of the company and the quality of the install work. Furthermore, I was really impressed with the fact that they honored their lifetime warranty and made good on their word. A very hassle free experience. I will continue to recommend Milgard windows to anyone who wants my opinion on replacement windows or windows in general.

How impressed we are with the Milgard repair guarantee! Our Milgard windows were installed years ago but the company stood behind their work and their product to replace the problem window(s) two separate times with two separate windows. We did have to wait a while until the repair tech (Alex) could get to us but it was worth the wait.

After five years, we had an inside pane crack for no obvious reason. I went o the Milgard website and tuned in a service order. I quickly received a response and a date for the service techs to come to our house. The wait was very reasonable. The techs called to confirm a few days ahead and on the day, they were actually early. They quickly fixed the window, cleaned up very well and were gone in less than 20 minutes. They could not have been more professional.

I was representing clients selling their house which they bought new 10 years ago. The window hardware was loose and made some of the windows hard to open/close. Milgard sent repair persons out and changed ALL the window hardware/sliders because a newer more reliable slider was available, to no cost to my sellers! Great warranty and they stand behind it!

Began calling in Feb for warranty work. First we were asked to measure and take pictures of the several windows that need work, then we were told they needed to send a tech out to measure. Tech showed up March 8th, we were told by him, it would be three to four weeks. It is now April, I called today, and they don't even have the work order from the tech. No idea when the work will be done. However, when I contacted them to put all new windows and sliding doors in my home, they were out within a week.

The reason the window was replaced the glass had fingerprints inside the duel pane. The representative that replaced the window said, this was the first time they have seen this and it only took less than 15 minutes to change out the glass. Before changing the glass the Milgard representative made sure the glass was clean. Very pleased with the service that Milgard provided.

From start to finish a great process. Once I provided the necessary information and pictures service appointment was set. Guys came on time and were polite and professional. Within 30 minutes I had my new windows in place.

Milgard guaranteed replacement, on a very large picture window. It took 4 to install. First window was measured wrong, so it had to be reordered. Second time was a charm. It took 5 months, but it got done. Thank you, team was pleasant, professional and did the job. I love the Milgard guarantee.

Technician called me 30 min before arrival. He was courteous and professional. He answered all my questions and listened to my concerns. I will highly recommend Milgard to my family and friends if they need to purchase quality windows for their homes.

Technician that came to the house was prompt and courteous. Nice guy too. He called to say when he was on his way and arrived on the dot. I even got the numbers correct so the job was finished quickly. He cleaned the glass and was on his way. Only the second time in 20 years I've had a window problem and Milgard was right on it. Great service and no hassles. Highly recommended.

All contact and service personnel were very helpful, polite and professional. Completion of replacements was accomplished in a timely manner. Service reminders were clear and helpful. Both technicians were excellent.

The person I worked with at my first contact was very helpful. First we talked on the phone about several windows that were causing trouble, and he gave me hints about each one. Then he sent me an e-mail asking for information about my Milgard window. He stayed with me even after I sent the wrong information. When the tech came to do the work, he was quick and efficient. I am very happy with the final results.

Always a positive, fast, friendly, and professional experience with Milgard. We have had some warranty windows replaced in our home, it's been a pleasure to deal with you! Would highly recommend your company to anyone. I, for one, will be purchasing your windows again!

Jason called me when he was out 30 minutes which is very helpful to allow me to not take as much time off work. He was friendly and extremely professional. Jason took the time to explain to me how to remove the window for cleaning and fixed a trim piece from a previous window replacement.

We have had this garden window in place since 1983. It is dual pane and this is the second time the front pane has had to be replaced due to moisture build up between the two panes. We are fortunate that we chose Milgard as the replacement is totally free for the life of the window. The technician was prompt, professional and quick with his work and did a great job. He was very congenial and helpful.

Milgard cannot figure out why my two wood clad sliders are leaking. They told me I need to put up a awning in front of door to stop leaking. Not acceptable after spending 15318.00. Not including labor.

I replaced all the windows in my home. Upon installation three did not properly fit. Milgard had to come out and admitted they were the wrong size. Milgard re-measured and we waited another 6 weeks for 3 replacement windows. They arrived. None of them fit. The installer then re-measured, we re-ordered and we waited another 6 weeks. Then 6 weeks later at the appointment time (already had taken off work and Milgard had confirmed appt) we were contacted at the time Milgard should have arrived to learn the windows were not ready. We waited another week or so. The 3 windows arrived. None of them fit, again. The installer (same guy who measured them) then spent over an hour "making" them fit by shaving down the frames as we both knew that if he measured them a 3 third time they would again arrive the wrong size. Incredibly disappointing for such a high-cost window. Would not recommend.

My large picture window had blue streaks. Milgard changed it out for me with no problem. Absolutely great service and so appreciate the Milgard warranty. We had the window at least 10 yrs and so they really stand by their guarantee.

The guys came, squirted water on the dining room glass window, decided it was not leaking anymore after caulking between the sash and frame. I did not spend thousands of dollars to have a leaky window temporarily fixed!!! The sash needs to be replaced or reset. Attempts to handle this over the phone are difficult when no one returns my calls.

Milgard changed their support organizations for warranty work. Before it was effective. Now, the communications are nearly non existent, and nothing ever happened as it said it would. I was told numerous times that I would be called for the warranty work and it never happened. I provided all of the materials requested by them and over 6 months later got a call from a contractor asking what I needed. I sent numerous emails asking for a supervisor to contact me and it never happened. I finally sent an email asking for management to contact me - never heard anything. While the product is good, the attitude, communications, responsiveness and professionalism of the staff is unsatisfactory. I would question buying more products from Milgard given the recent warranty support. If they are interested and care about customer satisfaction, they can contact me. But, I'm not holding my breath.

I contacted Milgard to have the outside glass of my double pane window replaced because it had sort of frosted on the outside of the window. The guy (I forgot his name) was very polite, neat and quick. He replaced the pane in less than 30 minutes. I was very satisfied.

Glass faded. Customer service is excellent, they make note of our warranty issue and within reasonable time the technician came on appointment and install a new glass 3 windows. We are very happy with quality & the customer service.

We installed Milgard Vinyl windows in our sunroom 15 years ago during construction and in the time since some have experienced some seal failures resulting in "fogging" of the windows. Milgard was exceptionally responsive in honoring their lifetime warranty, their technicians were on time, friendly and professional. I have recently seen and installation of Milgard replacement windows in another home which were clad wood. I was impressed with their style and quality! If I were to replace the non-Milgard windows in my home I'd look at Milgard's products before others - especially in view of how well they have stood behind the windows that I purchased 15 years ago!

We had installed our Milgard windows about 11 years ago. Over the past few years, two of them developed cloudiness or spots between the panes and needed replacement. I love the windows, but the ordering process and replacement left much to be desired. It took over 4 months to get them replaced. I just wonder why buying new ones is so much quicker than getting a replacement. Then our order was mixed up on one of the windows, so it took another month to get that one. Much too slow!

We have had problems with one of our sliding doors. Milgard always sends someone out to fix it. All of them have been polite and fixed the issue at hand. I just wish it would stay that way. Techs are great. Spend a lot of time on phone trying to set up appt.

One of my kitchen windows became hard to see out of because the inside went bad so I called Milgard and they came out and replaced the glass. All my windows are over ten years old and when this one went bad all I had to do was call them and they set an appointment and just replaced it with a new one. I am happy with the service.

The serviceman arrived exactly on time came in and replaced the side Springs for a window. He was very professional and even answered a question I had about another window. I’m very happy with the service.

Tim was on time, very efficient, polite and knowledgeable. He showed my husband how to lubricate the windows and ordered some parts for us. He repaired the window that was broken and checked and lubricated all the rest. I recommend Milgard windows.

Two technicians were at our home. Very professional, polite and knowledgeable. They placed a new roller on our 8’ slider as well as cleaned out construction debris from another window. The outcome on both repairs was positive.

We have enjoyed our Milgard windows for 11 years now. We appreciate the lifetime warranty. We recently had a no charge warranty repair. The gentlemen that did the work were top notch. I would definitely recommend Milgard Windows.

We had installed Milgard windows to our home about 18 years ago. Three years ago, some of our windows panels started to discolor, which caused fogginess to the windows. Since Milgard had given us warranty for as long as we live in our house, we contacted the company. Milgard responded to our inquiry after about 2 months and scheduled the first appointment to take the exact measurements and another appointment for the replacement. They replaced all the damaged windows. We are happy with Milgard and their honest business! No wonder they are still in business after all these years! Keep it up Milgard!

Really Appreciate The customer service and the warranty on these windows and replacing them. The whole experience has been a great experience from setting up the appointments to the service tech that came out and measured the windows and the tech that came and installed the new ones. Can’t say enough good about the experience and how much I appreciate a company that stands behind their warranty. Have told all my friends how wonderful this company is. Thanks again.

Window replacement - The service representative was only here about 10 min and did an excellent job. He was very professional and personal to deal with. We are very satisfied with the whole job. Thanks.

Had to have some windows replaced because of manufacturing defects. The installer that did the work was very professional, thorough, and explained the whole process of what needed to be done and how long it would take to do. He had to do work both inside the house and outside on the roof and took much care to keep his work area and everything around him clean. A+.

I recently purchased new vinyl Milgard windows for my home. They are beautiful. However, the installer noticed a defect in one of the windows and noted it. He then submitted a claim to Milgard on my behalf and within 10 days, I had an installer from Milgard come to my home and replace the window. This kind of service is so refreshing to see. I'm a Milgard customer for life and will highly recommend Milgard to all of my friends and family.

Technician very courteous and knowledgeable. Whole process very easy from the first phone call I made to the final repair. I would certainly purchase Milgard windows again but would never use Aggressive window company to install the next time around.

Milgard came to look at window gone bad. They determined that the window was actually part of the door installation and was the only window NOT provided by Milgard in the house. They were very nice and showed my wife how/where to contact the door manufacturer. Didn't charge anything for the service call.

I have called multiple times only to be transferred from office to office and then be left on hold or promised a callback and have never gotten one. All kinds of promises to make good on the “lifetime warranty” but no action to help me get more than a half dozen windows replaced under warranty.

2/15/2018 I had a Milgard Tuscany French Rail Patio Door installed by Preferred Glass of Santa Clarita. When the installation was complete I was showed by installer that the door would not close and lock because the panel was bowed. Preferred Glass installer Auotro showed me if I put my hand in between the two panels and pull out while closing door it would close all the way and I could lock it. But I was to be sure to pull my hand out right before it closed so I wouldn't smash my fingers??? Milgard called me at the end of the day and said they would send repairman on 2/20/2018.

I very disappointed on how Milgard customer service is. There is no follow up or communication whatsoever. I had scheduled my lock and slide three- four weeks prior like Veronica had mentioned and still came late and didn't complete work, plus the technician on site used the wrong material according to another rep that came out on a unannounced visit.

The very courteous and professional technicians arrived very promptly on time for the appointment. After a review of the windows they went about their business. The job was completed and all scrap materials were removed. Very respectful prompt workmanship.

I was very pleased with the service received. Milgard followed through on its lifetime warranty and replaced two windows that had issues. (Of course this is 2 after 15 years of Central Oregon winters/summers.) Plus they worked with me so the technician could replace a broken window on the same service call, rather than have to make two trips. The technician arrived promptly, was very congenial and efficient, and completed the replacements in good fashion. He also provided some tips on future maintenance.

It took 3 appointments to get the right size delivered and installed. Milgard needs to teach the installers how to clean a window before installing--we have a new window but it's a streaky mess on the outside and unfortunately very high up, so it will take a very long ladder to get to the window to clean it.

Seal had broken and needed replacement glass. Always a good experience when the repairmen come and do the work. They are timely, courteous, efficient, and the problem is resolved. The frustrating part is getting the appointment. Having to wait months for someone to come out to look and see what window needs replacing (even though I have given them the number stamped on the window), and then another wait of several months to order and receive the glass to replace it, and then schedule another appointment. That is the hassle. I have also had my appointment cancelled the day of repair and rescheduled for another couple months later. I am told that this wait issue is being resolved. I am also surprised that these windows need replacement so often.

Although we had to wait somewhat before the replacement could be accomplished, the replacement of a large view window with a failed seal [after 16 years] was professionally done and Milgard honored their warranty to us as original owners.

When MILGARD says GUARANTEED, they MEAN IT!!! How can any window company come close to their performance. Great PEOPLE making things happen by living up to their WORD. I’M A HAPPY CUSTOMER!

Replacement of a "popped" Glue Chip Sliding Window - After calling Milgard about the subject, the date was set for March 28 for 12:30-2:30. Amazingly enough, we received a phone call close to noon. The repairman was early. He pulled out the window and substituted another slider that did not match the pattern of the fixed window. So, he had a match in his truck and put that in and was finished in no time.

The service person who delivered the window was super. However, we do not know what to do next as he did not know anything about actually replacing the window. So we have it stored in our garage waiting for instructions on what and how we are supposed to install it. Perhaps someone can send us some follow up instructions???

1992 Milgard installed 43 windows and 2 french doors in our new dream home. Since then they have responded to the few service calls needed and this year upon selling our home, 25 years later, after Home Inspection, they were there within week to replace the 5 windows that had lost seals. We just finished installing all new Milgard windows in our new home we are building. Best customer service and products in the Business. Thanks Milgard.

The original new door installed in Jan 2018 was scratched so had to go through warranty to have it fixed which took over 2 months... The original installers were great and they were not the ones that scratched it, it came like that. The new installer that did the replacement was quick, courteous and even cleaned the door. He was very good. Thank you for standing up for your product and your warranty... We LOVE our door!

I was very impressed with the service of Hector, a senior Milgard technician. He was very thorough in explaining the product and spent some time checking all the doors. I highly recommend Hector's service.

Fixed lock on sliding door. The man came at exact time and day he said he would. Was very friendly and helpful about problem. Repaired it quickly. I did forget to ask him about how I could get a replacement screen door, oops! Very happy with Milgard.

When I called Milgard to find out how to repair my sliding door lock I was pleasantly surprised to find the repair was under a warranty, even though the door was installed 14 years ago! The repairman was friendly and repaired in within the appointment window. The door works like new. I've have been telling all my friends about this great product.

Repair person arrived at scheduled time. Removed old window pane, replaced with new window. Gave instructions on drying time/setup of molding caulk, Gave instructions on opening and closing door for 1st 24 hours. Great Service, very efficient.

Two windows were replaced due to broken seals. The service people were on time and did an extremely good job. They explained what needed to be done. They cleaned up when they were done. Would recommend them highly.

No matter how long I've had my windows, if something goes wrong (Moisture Between The Window Panels) your company stands behind their product. I have several friends rebuilding after our devastating mudslides and I have recommended Milgard to all of them.

I was extremely pleased with their punctuality their professionalism, efficient work process, and cleanliness when they completed their work. Thank you and your corporation for a job well done. You exceeded my expectation. Thank you.

Replace fogged double paned windows. The service rep was so professional. The workers who replaced 11 windows were also very polite, efficient, clean and aware of the obstacles that confront them when moving and replacing such large windows. Thanks to all.

The warranty is great, the installers are great, the product is great, but if you ever have to have any work done good luck. I've only had two windows in ten years that had issues, however both processes of getting help, providing information, getting the orders placed, etc. was a nightmare. Both times it took 3 separate times to get my glass order correct and delivered to KC. Numerous excuses, never escalating to a manager, no follow up - terrible. Imagine arranging your schedule to be home, then getting a call AFTER they were supposed to be there telling you they don't even have your glass in town. Very frustrating that a company with a good product and warranty makes it so difficult to actually get repair work. Makes you wonder doesn't it?

The service was amazing on site. In fact the technician was able to fix my screen door. The handle was broken and no matter where I went I couldn’t find a replacement. The one challenge I did have was how long it took. It was almost 10 months from the first time I called until the windows were finally replaced.

Several years after replacement of all windows (40+) on my apt bldg the front upper 3 of 8 up/down windows failed. Techs repaired all 3 of them even though work order somehow was for one window only. Upon asking they even inspected lower unit’s 4 windows which were ok. Thank you Milgard Technicians!

We purchased our home November 2009 from the original owner (The house was built in 2003). Since moving in, we have now had a total of 9 seal failures. While originally under the impression the windows were warranted we were advised that was not the case as we were not the original owners and after you had replaced three windows. We found that we had another three failures in 2016 and were referred to several of your vendors who would not return our calls or said the job was too small. We again contacted you and was given Andy's Windows in Temecula. With the serial numbers of the fail windows Andy's was able to quote for the three windows by mid 2017. Because we would be doing extensive traveling, we decided to wait until after winter to take care of this. During that time and now, we have an additional three windows that have the same failed seals (all slider type).

We had a couple dings and scratched door handle for our patio door due to shipping damage. The service team replaced it all and it looks like new. The team arrived on time. My only negative comment about the service is the fact that it is hard to find a time slot and I spent quite some time on hold waiting for the Hollister customer service.

We purchased an upgraded window. The latch on the movable and fixed portions of the window were factory misaligned so it would not latch secured, and the frame was fractured in the lower corner. It took many tries to contact Milgard and two visits over several months by a rep to get a replacement.

The service from the lock repair is good, and professional. Happy with it. But the wait from the date reporting the lock problem to the date the serviceman came is too long: almost one month 26 days exactly. Cannot lock the exterior door for the whole time.

The 2 service guys were on time, quick, and professional! I'm always a little frustrated that it takes a few months to get a window fixed, but the repair was under warranty and the service technicians were great! Thanks, Milgard!

I had to have them come out twice. The first time it was a company you contract with, 3 guys very professional and friendly. Second person was from Milgard. He too was very nice. A great job done by all.

We are the second homeowners and this home was built in 2005. Our Milgard windows are terrible... many do not work properly but by far the worst problem are the markings in-between the double pane glass. This goes WAY beyond cloudiness. There are circles inside some of them and on others it looks like someone has taken a highlighter to them. These are defective. Repeated and multiple calls for service are either ignored or they send you a complicated sheet to complete prior to ever talking with a person. I strongly recommend that if you are in the market for new windows you stay FAR AWAY from Milgard.

We used Milgard Windows when we built our house FOURTEEN years ago. We recently noticed 3 tiny holes (like a BB) on the INSIDE of the window. We contacted the vendor who sold us the windows and they gave a quote to replace the window - almost $500. Then I called the local Glass Doctor who came and looked at the window and remarked that I should contact Milgard, as the windows are warrantied. I did and Milgard was GREAT. They came out, replaced the window, no issues. Thank you! I'm so happy we have these windows.

I scheduled a check-up/repair on my 10 year old household windows. The Milgard service tech showed up at the beginning of the scheduled service window (2 hours) and was in and out, replacing hardware on all windows, in less than an hour. I'm extremely happy with the service experience.

The service rep was friendly, efficient and very knowledgeable about the product. He took time to explain all the issues, showed what was wrong with each, demonstrated how to adjust, if necessary, door positioning in the future, how to correctly lock and unlock each door and provided tips to keep them in good working order.

The installers who arrived on time to correct the incorrect windows were great. This is my second problem with Milgard as they can’t seem to get the original orders as ordered. It is no wonder the products are so expensive as it must cost less to send the correction crew to make it right.

Even though it took about a year to get the order filled and window panes replaced, the technicians were outstanding in their professionalism and neatness as well as their punctuality in arriving at our home. It was hard communicating with the scheduling staff but with persistence the job was scheduled and done.

This was the best warranty experience I have ever had. One window and one pane in the window had lost its seal and moisture was present. One email to Milgard, one confirming phone call from Milgard, and the installers arrived (almost on time) and made quick work of the issue. Very pleased with the experience and result.

After a mix up on window sizes and the delay that created we were delighted with the arrival of the installer. He was on time, courteous, and professional. He took additional time to show me how to best remove my screens for future cleaning and prevent any damage. We're very happy with our Milgard Tuscany window series, they've enriched our home and we appreciate the backing & the guarantee and continued service.

The technician arrived ahead of the scheduled appointment. He did an excellent job replacing all six windows within the planned time frame. Now, I can see my backyard clearly. Thanks.

I am really pleased with the Milgard Service we receive. With Milgard, there is no question of whether they will fix the problem, either in or out of warranty. As a Contractor, my customers just need to call the customer service number and Milgard will come out and measure the windows, replace the windows and if the windows are out of warranty or not covered because the person is not a first homeowner, Milgard will still help you for a fee. So easy, so helpful.

So easy to work with. Made an appointment online, they emailed to confirm, then called again with specific hours. Put in a work order to replace the panel, no questions asked. A month later, two crew members came in and replaced it in less than 30 minutes. The entire process from my online request to the new panel being installed was about eight weeks. Not bad, considering it was warranty work!

Warranty issue- waiting since Oct 2017 to have window replaced. Before I bought my house, the original owner called the warranty department to have a window replaced that was placed by Milgard. This was Oct. 2017 when she called. When I called and spoke to the "service representative" of the warranty department, they scheduled an appt for me to have the window replaced in March, 5+ months from the original call. This was ridiculously a long of a time to have one window replaced, but I agreed to the appt and understood that they may have been busy.

Purchased a home Dec 2016. Previous homeowners installed Milgard windows. Have attempted through Milgard customer service to order (and pay for!) new balances for window. Customer service rep has no idea how to replace balance without replacing windows. Have not called back. Tried to order on my own using the code number on the balance (23.5 **)--no luck. No one from Milgard has called back for 6 months! I've called them, and since I'm not a happy camper now, they've iced me. NEVER Milgard again.

Our house was built in 2004 with Milgard windows. They are warrantied for life, as long as original owners occupy the property. Problems started to develop in 2010 and 2011. I have tried to contact Milgard numerous times. No one has contacted to check out the problem. The last time they sent a video that does no good for a homeowner. I called several times but they always had excuses for not coming.

We bought a condo in 2016, with clearly defective windows. The previous owner told us that the windows had a lifetime guarantee and could be replaced, he just hadn't bothered to have them replaced as this was a second home and he didn't spend much time here. Many of our neighbors have the same defective windows, and several of them have gotten theirs replaced. However, Milgard will not replace our defective windows because according to them a lifetime warranty on their windows only applies to the original owner (not even the original purchaser, because these windows were purchased by our HOA, not the previous owner); the warranty does not stay with the windows, like a proper product warranty should.

We purchased 21 Milgard windows in January 2018- 5 of the 21 were incorrect- not as ordered and had to be re-ordered. Three of the remaining windows were installed and we discovered that 1 was missing weather stripping; 1 was missing a tilt latch and 1 had a faulty casement lever. It is now March 13th and these issues have not been resolved and we have been informed that the scheduled service appointment for tomorrow cannot take place as they do not have the missing parts. We have tenants in place and the window without the latch FELL OUT of the frame onto the arm of a family member 2 weeks ago. Another family member with a 6 week old infant in her arms was sitting on the sofa also. Despite multiple contacts with customer service and letters sent to management they are unable or unwilling to resolve these issues. This is dangerous and unacceptable.

I am a builder and have been using Milgard Window products for over 30 years. I recommended Milgard to my clients for their brand new custom home and it has been a nightmare. For over a year, and 8+ site service calls, repairs, replacements, finally all the window glazing had to be replaced. There is some sort of quality control, vinyl material issue with the SDL (Simulated Divided Lights) the applied grid process. We had issues with the applied vinyl grids expanding and contracting with the heat/cold of the day.

Purchased 2 slider doors from Milgard. One came with defective door handle and both doors came bowed out hitting and scraping door when opening. Customer service is a month out and door handle doesn’t lock and they make me take a day off work for their defective doors and don’t give a darn about me or assisting me.

Despite the other reviews listed here, I have not had any of those problems with Milgard. Some neighbors, however, have window issues with other manufacturers, and they will blame the installer and the installer blames the manufacturer, and there is seldom a positive outcome. Not so with Milgard. My windows and doors are 17 years old, and still look and operate like brand new. Recently I did have a stationary glass in a sliding door and a kitchen window lose its seal causing the panes to turn mottled green. For warranty claim, I called Milgard and was transferred to my local Milgard office. (Not a window dealer, but corp office. Milgard itself handles all claims and repairs, you don't go through the dealers, a good thing.)

I bought my house from a contractor. He bought Milgard windows with lifetime warranty. The windows are defective now (12 years later). The argon gas has leaked. I called Milgard and they told me they would not replace the windows because I was not the original owner. That is bogus. The contractor never lived in the house. He bought the windows for me. Very disappointed at Milgard.