Maytag Microwaves

I bought a new microwave as a Christmas gift to us. It was broken before it was two weeks old. It took over a month to get service on the warranty (we have both extended and regular warranty on this at the time less than 30 day old microwave) and when we got said service, it needed a part. I was told 2 weeks to order a part. It has now been 48 days. So the microwave I got for Christmas has been out of operation for longer than it actually worked. They are clearly trying to throw as many hoops and obstacles to prevent customers from using their warranty in the hopes that they pay for service and parts out of pocket. I will never buy Maytag again. They used to be a quality company, but something has changed.

4 year old Maytag over the range microwave lightbulb popped when turned on. The lightbulb blew out, right out of the base of the light! So I replaced the bulb, & now light will not turn off. **!! There are multiple complaints of this very issue and 99% of all my investigation on this points to replacing the control board ($278.00) to fix. For a blown lightbulb? That fix is more than the microwave itself, and then I have to pay to have it installed? Arghhh!! It's a lightbulb!! Customer service? Pretty much non-existent, and insincere apologies. With all the complaints I have read about Maytag products, a class action suit should be initiated. DO NOT BUY MAYTAG (now Whirlpool).

I ordered parts for Maytag because that’s what they told me they needed to fix my lightbulb that did not work, and when I went to return the parts, they would not give me my money back. Very aggravating.

I purchased an over the range microwave (OTR), boxing day 2018. It failed January 2021. It worked great before failing. The issue with Maytag/Whirlpool is their service. I told them before they came out that I was only interested in having it fixed if it could be done that day. They checked that they had the parts and said they could do it, so I moved forward with the appointment. Well they didn't fix it, and said that they need to order a part, which they said would take several weeks. They are trying to bill me the service fee $167, and expect me to wait a month or possibly more to get the part and fix the microwave. Now I'm faced with having to pay a service fee for something not fixed and buying a new microwave. Lesson: Never try to repair, cheaper to buy a new product. Other lesson, never buy Maytag or Whirlpool product again. Despite what is on their website and advertising, they have terrible customer service.

It's unfortunate that Maytag expects their products to be so short lived, they won't produce parts for their appliances after 7 years. They just told me they are only required by law to make parts for their products for 7 years so that's what they do. So unfortunately, if your microwave outlives its handle, you're going to have to replace the entire appliance which will cost me almost $500. I will never buy another Maytag or Whirlpool products because of this.

Purchased an over the cooktop microwave 3 years ago, it came with a 20 year warranty. It stopped working and I promptly emailed Maytag customer service. It took them over 3 weeks before they responded. That is not acceptable. Did they think I had a back-up microwave to take its place until they finally got around to reply to me? Well we could not wait, and we just threw that piece of junk out and had it replaced with a competitor's unit. We will never buy Maytag again and will inform anyone we know about the poor operation of Maytag products and lousy customer service. My suggestion to anyone considering Maytag products is to not waste your time and money and look to another manufacturer.

Maytag appliances just hold up. I have an 'over the stove' vented Microwave and I just love it. Hard to find white with a metal door pull. If there were something I'd change about the design, it would be to find a better trim material that stays white and not goes to slightly yellow. Same with the dishwasher (Maytag). Love my Maytag appliances.. Never let me down.

I purchased this microwave for its looks, but really like how it works. The only reason I didn’t give it a 5 score is because the control panel is not user friendly. It is not loud at all (while it’s running), in fact I sometimes forget (I’ll get busy doing something else) that I put something in there until the buzzer goes off and it has a reminder buzzer too if you don’t remove your food. Clean up is easy. Not a lot of spaces inside for splashed on food to get caught it.

The only complaint is the lights on the bottom quit working about a month after we purchased. It was nice to light up the stovetop when cooking. Now it’s slightly dark. I have gotten used to this. We spent about $8000 on all the matching Maytag appliances we purchased. I would love to replace all but not in the budget. I am a dissatisfied Maytag customer.

Called about our upteenth issue with our Maytag microwave. Was told the part was covered but we would have to pay for service. The last tech told us how to wiggle the part to make it work. Paid a fortune and it broke again. They do not care about customers!!