Masterbuilt Smokehouses Reviews

We bought this electric smoker on QVC. Used it about seven times now it won't stay on and if you call Masterbuilt instead of them just sending you a part to fix your problem they want You to cut the electrical cord and email them a picture of the area where the cord was cut! I thought this was stupid and a waste of my time because if I call you and tell you what is wrong and you cannot send me a replacement part then you are telling me that your product is defective/a lemon and you want to put a band-aid on it and send me another lemon that might last a little longer! How about a Refund or maybe a class action lawsuit so all the consumers can get their money back and spend it on a worthy product? I am so pissed off I made payments on this thing through QVC and as soon as it was paid off it started acting up. Sure it was only 300.00 but I have nothing to show for it but another piece of embarrassing junk in my backyard that doesn't work!

I purchased a Masterbuilt smoker two years ago. I had used the unit only a half a dozen times when the unit began to trip a breaker. After several unsuccessful attempts to use the unit, I called Masterbuilt's customer service number. After being on hold for over an hour, I was told the issue was the heating element. Really, the heating element fails after 6 uses? I spent somewhere around $27 to have a new element sent to me. Once the element arrived, I spent an hour removing the old element and installing the new element. Upon plugging the unit in and starting it up... same problem. I won't spend another dime trying to fix it. (Same thing I told Masterbuilt) I will invest in a Kamado style smoker or pellet smoker and move on. Very disappointing to invest $300 in a smoker that works 6 times.

This smoker leaks around all four legs, and yes, it is level.

Masterbuilt SE 30" - I bought this smoker at Cabellas last summer and used it five times. I kept it out of the weather too. I tried to use it this spring and it failed. Masterbuilt sent me a replacement control panel. It died the first time out. Masterbuilt then asked me to destroy the cabinet and send photos to them as proof so they could send me a complete new setup. I got the second smoker to work once with a lot of frustration getting it to take the temperature and time programming. Now it will not work at all. I have had it with this company.

I purchased this smoker from QVC two years ago. I have only used it a dozen times or so. It stopped working during July 4th weekend and after I found the heating element had failed. I used my multi-tester to do a continuity test and it failed. There were no apparent breaks in the element but I had no reading on the meter. I went through what several people have reported, extremely long periods of time on the phone waiting to speak to someone from Masterbuilt. I assumed lots of people used their smokers during the holiday weekend which resulted in a spike of breakdowns. The recording which played while I was on hold kept repeating they were experiencing an unusually high load of callers at this time and I should be patient. Two days later and my third attempt to call them resulted in over an hour on hold before I was told that I was 5th in their queue and should be patient.

Bought the Masterbuilt electric smoker at Tractor Supply and what a major disappointment, cannot get this thing to produce smoke unless it's on high. That kinda defeats the purpose of smoking. Would make a decent slow cooker but a horrible smoker. Another fine example of Chinese craftsmanship. Don't waste your money on this product or any product from Masterbuilt.

Smoker keeps tripping electrical circuit. Have had smoker for about a year and a half.

Masterbuilt 40 - This was the 5th time using it. Had shut down problem prior where it would power off. Today it would go off by itself. Had to babysit this thing to get it to stay on. Did not use the remote because I thought that was a problem. Move it to a separate circuit which was isolated from any other appliance and it still went off. I am beginning to think this thing is junk. It is about nine months old. Another great product of China!!!!

Smoker does the same thing as the previous comment. It trips the breaker when used.

I had a smoker (a different brand) that I used for years but it just got old and died. I received the Masterbuilt Signature as a present. What a disappointment. It heats up good but the most important part is will it smoke? Not very well. If you put chips in before it get up to temp it will smoke while it's reaching the desired temp. If you wait until it gets up to temp it takes at least an hour before any smoke appears. Also, if you are cooking for several hours it's a total frustration to get smoke. Each time you add new chips you must open the door, empty the ashtray and then leave the door open until the temp goes down 30-40 degrees before you close. Otherwise the chips just lay there and never burn. I'm sure this would make a good roaster but as a smoker it's pretty crappy.

40" Smoker Failure - Heating Element went out after 1 year. Still waiting for replacement. They said call back next week.

Purchased electric 40" smoker from Masterbuilt at Sam's Club. Used it maybe a total of ten times. I started to use it on Memorial day and it tripped circuit breaker, I rest breaker and tripped again. I then moved it to a dedicated circuit 30 amp and it tripped again. Called Masterbuilt customer service on 6/10/15 and after being on hold for some 45 minutes, talked to a lady there that said she would ship out another heating element for the smoker. She also said that she had not heard of these heating elements being problematic in these smokers and I replied "just go online and type in Masterbuilt electric smoker problems". I waited for the heating element to come in and after 5 weeks -- nothing!

I received this smoker as a Christmas gift last year. I used it ONCE. I brought it out this year for the 4th of July and lo and behold just like most on this website, it is tripping circuit breakers. The control panel seems to be just fine. It will take directions for temp and time, starts and 10 seconds later it is off. It is very disappointing that something that costs so much is so shoddily built but then that is the nature of having a design issue, or being built in CHINA. US products are usually very well designed. I wouldn't wish this kind of workmanship or design on anyone.

Masterbuilt 30 inch with glass door.. Problems every time. Cutting off, replaced controller, still does not work. Used 3 times. What a pile of junk.

I purchased a very nice electronic smoker for my husband for Xmas and we have loved it till day. We have had about a year and six months and it tripped my breaker today as the temp was so hot. Kept resting but kept tripping and would go from low temp to high temp. And finally die. As I read seems to be a reoccurring problem with them and very dangerous. Definitely Did not get our money worth and will not buy a Masterbuilt next time.

I have owned 3 Masterbuilt smokers and have had some problems with all of them within the warranty. Customer service has been very good. They totally replaced one with a nominal shipping charge. The 2nd developed a minor short and I gave it away, being a 30-inch and too small. Worked OK on regular circuit but not on ground fault outlets. Third developed a short and plastic overlay on control broke to pieces, even under covered patio in 18 months. Still open on what they will do after a week waiting. Only problem, short though caused by heating element, under warranty. Back ordered, expected in 3 weeks. Really SUCKS that Customer Service can't order anything not in stock! I have to keep calling parts to see if in stock!

We purchased this (30 inch Masterbuilt smoker) for my bday almost 3 years ago. It worked fine then stopped. When my husband checked, the heating element had an area where it burned up. We ordered a replacement element, he installed it, and it still does not work! So, the replacement part was almost $60 and now we still do not have a working unit. This should be recalled and refunds should be issued by Masterbuilt. Sad to see all the other people with the same issue.

Masterbuilt Electric Smoker Model 20070210/20070410. Wife bought it for me from some online shopping outfit. Last night I turned it on to pre-warm and it blew the GFCI. Removed the power cord, cleaned the connectors and reattached it to the house and smoker. Reset the GFCI, turned on the unit and POP! Blew the GFCI again. Considered replacing the element until I saw all these common complaints, but now I know I bought a lemon to smoke a turkey. Looks like Masterbuilt has sucked us all in. Shame me once...

Very disappointed in my smoker which is a 30 inch top controlled model. Bought at Bass Pro about 2 years ago and since there is only my wife and I at home I use it sparingly...... I doubt if there is any more than 40 hours total on unit. Tried to smoke some ribs today for big family gathering this w/e and of course it doesn't work. Spent 35 minutes on waiting for customer service help only to be told that based on my description of what I was seeing that the unit had burnt out. UNIT BURNT OUT!!! ONLY USED SPARINGLY? MAYBE SOMEONE CAN GIVE ME A TECHNICAL REASON FOR WHY THAT WOULD BE??

I bought a brand new Masterbuilt smoker a year ago. I finally got to use it but it didn't work. We read the instruction and tried everything. It didn't get hot so we called Masterbuilt to complain and they said it's out of warranty. I told them it was brand new and I would send it back to them if you sent me other one. Masterbuilt said there's nothing they can do. It's out of warranty. I tried to tell them my wife had major surgery last year and couldn't use it. I will never buy other Masterbuilt. Horrible guest service.

I purchased a Masterbuilt smoker from QVC at the end of last summer. Used it once then stored it in my shop until this spring. After the second use the temp gauge no longer worked so I bought an internal gauge. Now after using it only five times I guess the heating element has stopped working or the power cord has shorted out. It also leaked juices between the door and body and also around the floor seams. I contacted customer service and the guy acted like he had no idea what I was even telling him. He told me he would forward it to their engineering department and someone would be contacting me. They must be awful busy!

Ordered 40'' smoker model #20101213 from academy. Ordered stand to fit smoker. Holes do not line up to attach to smoker.

I bought one of these 3 years ago and really liked the way it worked. Temp was a little off, but can compensate for that. Second season, I had the same problem as many on this site. GFCI outside would trip. Unit works fine on a cord to a non-GFCI... BUT, folks this is a seriously dangerous problem. A friend of mine has the same smoker with the same problem. We are both in the electrical business and he troubleshot his to find the specific issue. This thing measures 115VAC at the chassis. The element is leaking AC. Mine is the same story. When I open the unit with my bare hands, I can feel the tingle of the AC. If I was barefoot or in water, this could be fatal. 2 units that I know of and both have the same issue. This should be a recall or a lawsuit for this manufacturer.

Received my smoker on 1 Jun 2015. Unit worked perfectly during the Pre-Seasoning phase. During the first cook, the unit shut off. After unplugging it for 10 secs, I attempted to restart the unit by pressing the power button and the unit would just beep, but not power on. After several attempts the unit powered on. I've cooked on this unit about 5 times now and each time during the warm up phase and during the cooking time period the unit would shut off. I've read 2 posts that said give the controller a good whack and the other read that removing the controller from the mount seems to correct the problem. I'll try both and see what happens. This is what happens when you buy an American named product built in China!!!

Bought my smoker, the 30" model. Put it together and set it up for the preheat. 30 minutes into the preheat it died. No life at all. I know the wiring is good since my house was rewired prior to my moving in. I am taking this thing back tomorrow. What a poor choice.

Cajun injector! Both have burnt out at the coil! I think the wire isn't rate high enough to handle the amps used! I have two sons who are adults 35 and 36 both have had the same problem! I don't have receipt any longer but I have one unit left! I would love another unit that doesn't burn out! They can come out to my house and see it!

Master builder model 20073012 - Put 3 big briskets in this smoker I had for almost a year and an hour later I smelled something burning. Walked outside to find the smoker was up in flames. Unplugged it and extinguished it asap. Part of the house sustained smoke damage, $130 of meat wasted and $425 of a smoker looks like melt plastic. Source of fire appears to be the fire box in the back. CALL their customer support asap.

I've had this smoker a few, used it 3 times, heats up and shuts off at about a hundred twenty five. Put a new controller in it, same thing. Worst investment I ever made. Got me a new one, now it sure isn't a Masterbuilt.

I got my husband a Masterbuilt smoker for his birthday in July, 2013. When it worked it was wonderful! My husband was going to cook Mother's day dinner today in the smoker. Kept flipping the GFI after seconds of being turned on. He tried two different GFI outlets and both flipped. We knew it was not the outlets because we have other things plugged in them. From the looks of this website seems like a very common problem. I guess my expectations were too high. For the price of this smoker I expected that we would be able to cook with it more than 6 times! Pork loin is wrapped in foil and slow cooking in the oven. :(

Control panel defective. All complaints on internet are about this problem. Yet it's not fixed! QVC continued to sell them which discounts my confidence in them greatly since I've been a customer for 10 years. But I'm reconsidering if they are going to continue selling a defective product knowing the fact.

Unable stabilize heat. No user manual, unable to download user manual. Rebuilt unit to acceptable operation. The unit is no longer a Masterbuilt unit. I have remove all badging so people do not think I so stupid that I would buy anything that did not have a user manual or have customer support. Now it has been operating every week for about one year. Sometimes twice a week. No help from Masterbuilt (Master bater?? Company) They do not want to help customers and do not care about maintaining good customer relations. They are only in the business to make money, not design a good product or help or keep customers. THANKS FOR NOTHING MASTERBUILT.

This unit has the same problem as many other people. Heating element trips circuit after less than 10 uses. Seems as though this is an obvious design flaw. If the company had any decency, they would issue a recall and redesign their product.

I own 7 Masterbuilt products and possibly more. I bought a 30 in smokehouse. It lasted almost 2 years. My wife bought another with Stainless Steel door with window and temp probe. She bought it on easy pay plan and just before the last payment was due it quit working. I contacted masterbuilt and they replaced the main unit and I had to use parts off the old but still new smoker. Well today I used it for the 3rd time and it quit, a brand new unit basically. I tried to contact masterbuilt but they were closed for Good Friday and Easter and will reopen Monday and I will see what they say about the problem.

Received this as a gift for Christmas last year and just loved it the first time I used it. Attempted to smoke out today and could never get the unit to heat up past 100. Over and over I tried for about a hr. then just gave up!!!! Now I'm cooking my meat on old reliable propane BBQ. Once and done with this piece of crap. : (

I have used Masterbuilt Smokers for years and love them. I too am very dissatisfied with the lack of quality in the heating element!

I am the next victim of a long line of suckers! I bought the 30"Masterbuilt electric smoker 16 months ago. I bought it on sale for $249.00. I thought I was getting a good deal. I love smoking ribs, brisket and pork butt. It was awesome at first, but had issues with the digital control. Then we started throwing breakers, but couldn't figure out why? Then the heating element burned out. We were going to replace it for $50 then I started reading about others that had the same issues. I stopped right there! I will never buy another product from Masterbuilt!!! Buyer Beware!!!

This is my third Masterbuilt and this is indeed a well built and well supported product. My problem is that I like to slow cook at 225 degrees. With 2 independent, cal checked thermometers on second shelf from the top and smoker control set on 225, the average cook temp is 250-255. I just took one back to the store because it went the other way..... set on 225 and it controlled at 200. I couldn't get meat done so I investigated and got these results. This is a winter 2015 model and this is unacceptable quality control to me. You may get one smoker that cooks really good and the next one really sucks! Masterbuilt needs to look at this cal issue.

I am a victim of Masterbuilt as well. We have paid an electrician to come out as we thought it was an issue with our outlets. We were about to pay the electrician to run a link so we can use the smoker without running an extension cord though our kitchen to the garage. Thank God I searched the internet first. I guess we have thrown $300 out the window with this smoker.

I purchased a 40" Masterbuilt smoke house and used it the fall of 2014 after returning from a fishing trip to Alaska. Loved it. This year I plugged it in after thawing this year's salmon and putting it in the brine. Blew my GFCI after about 30 sec. Checked it out on consumer affairs and what a mess.

Electric turkey fryer 72010106 - The inner pot to my electric fryer needs to be replaced. Masterbuilt no longer makes these fryers. I purchased this electric fryer 3 years ago. As much as I spent on this pot you would think I was able to get replacement parts. I'm very disappointed in Masterbuilt. I will never purchase any of their products again. Now I have a useless expensive pot I'm not able to use. I highly recommend not to waste your hard earned money on their products.

December 2015, I purchase a Butterball Electric Turkey Fryer built by Masterbuilt for Christmas, read and followed the entire direction booklet in advance to ensure proper use of equipment. At Christmas, turn on and the unit never reached the desired cooking temp. Instruction said it takes 40-45 min to reach temp. Well I waited 1 hour & 30 minutes and temp, light, nor oil ever reach set temp. So I inserted a thermo probe to verify oil temp and it was not at set point. Contact Masterbuilt through register of product and as of today, still no response. If quality built, no contact should be needed. Very DISAPPOINTED .

I am really disappointed to see all these complaints, I know I'm sunk. My heating element went out, tripping the breaker, Christmas is next week, I was planning on smoking a turkey. I wish I had bought a different one. I saw this on the home shopping club, sounded great, it did work a few times. I pulled the element out, thought I'd be able to go to an appliance store and buy another one. They definitely need a recall. Come on Masterbuilt, step up to the plate and make this right for everyone!

I experienced the same problems as several other reviewers. I happen to know an experienced electrician and we both investigated what is happening to the Masterbuilt unit. As the temperature inside the smoker approaches the set temperature, an increasing amount of current is directed to the ground wire. Eventually this trips the circuit. This is why the smoker works as it is heating up to temperature and why, after you discover the tripped circuit and reset it, it works again for a while - right up until you reach your set temperature. Of course, we had to pretty much rip the controls apart to see this and, as a few of you have correctly said, plugging this unit into a non-ground fault circuit is just too dangerous.

The first one we had at least 6 yrs and we used it a lot. It worked great. The only thing we had to replace when it was older was the digital display on the top of it. Recently, the heat element burned out and we thought it was time for a replacement. Different story!! The temperature goes up and way down. Thought maybe it was the digital display going bad so replaced that, still happening. I have an email into MB to ask if it may be the element. $50 to replace, we'll try that. Thank you for all of the comments regarding dangerous issues others have had. I'll be sure to watch it very closely.

After about the 10th use, the controller would just shut off by itself about every 15 minutes. So yanked the wiring out and top front panel and let the wires and control hang loose on top. See picture. Hey at least it works pretty good now!!!

11/26/2014 - I put our Thanksgiving turkey in the 2 yr old smoker at approximately 10 pm. I set the temp at 225. I set the timer for 11 hrs and went to bed. I was awakened at 1:45 am to the voice of my wife telling me that the smoker was on fire. I ran downstairs to see the smoker was definitely burning. I had used this smoker many times without any issues. I had placed the smoker on the back porch which was just beginning to burn. The entire unit was burning on the inside between the walls. The fire was coming out of the control panel and also at the bottom of the unit on each side of the door. I was able to unplug the unit and put out the fire with water. Luckily my wife had slept downstairs with our infant grandchild and woke up just in time to save our home and possibly 6 lives. Our only loss was a turkey and a smoker. The next people may not be as fortunate as we were. Thank you.

My story is the same as Rich & Dennis. I purchased the smoker on April 2014 at Sam's Club. I used it 6 times. Starting in September, it trips this GFI as soon as it starts to heat. With the cost of this product I expected much more. Something at this price point should last longer than 6 months / 6 uses. I would recommend anyone to avoid this product. There does need to be a recall. This is my second bad experience with MB, I had a 30" that completely stopped working after 2.5 years, my mistake giving this brand another chance.

I actually have two smokers, one with the digital control, the other has the thermostat with the knob on the side. I've had both quite a while (6 or 7 yrs) and I keep them outside. No special care. I've replaced the seal and a wire clip on the digital and the element just went out on the other. Other than that I've really enjoyed them. I'm sure I'm going to buy another element whether it's OEM or after market if I can find one. Yes the one with the bad element tripped the breaker and was slow heating.

I had issues with my electric smoker kicking GFI. I contacted the technical support and they sent me parts to replace the heating element. No issues at all. Great customer service.

I bought the 40" MES from local Sam's Club for $299 on 9/27/2014, opened it on 10/05/2014 and pre-seasoned it on 10/11/2014. Bought all the accessories, meat and marinated for Indian Tandoori and Caribbean Jerk chicken in the refrigerator. I was so excited to use the smoker for the first time in my life because I was watching it on QVC and drooling myself every time I watch it. On 10/14/2014 I set it to preheat around 4pm and waited for like half an hour. The controller was reading at 90F and then started dropping. I was like what the heck is happening... and that is how I ended up being here to tell the story.

I purchased a Masterbuilt 40 inch Electric Smoker Mod# 20072612 on October 13, 2013 from Sam's Club for $299.00. The smoker worked great for about 5 uses and then began to trip my GFCI's. I had to run an extension cord from my non-GFCI in the garage in order to keep the unit on. I assumed there is a short in the wiring or mother board of the unit so I discontinued use for fear it may cause a fire. I just got off a long conversation with Masterbuilt customer support. They told me that they have a complete new box kit for this model. They will ship it too me and I will need to take the mother board, meat racks, and drip pans and water bucket accessories out of the original and install them in the new box kit.

My story is the same as Rich. I received the smoker on September 30, 2013. I used it 3 times. I tried to use it yesterday August 30, 2014. It trips this GFI as soon as it starts to heat. With the cost of this product I expected much more. I figure a little over $100.00 per use. I would recommend anyone to avoid this product. There does need to be a recall.

The burner came on by itself, did not show it was on in the digital. We were away and came home could smell something. Happened to touch smoker it was hot burnt wire around outlet. Toasted oven gloves inside - no idea how long it was on. The wire to the fuse box was very hot. Took back to Lowes, they said my problem as had no receipt. This is a very dangerous, it even melted plastic on the door God knows the house would be burnt down if did not notice it. There should be a recall to fix problem before and right now if I plug it in, burner comes on nothing else.

I bought my Masterbuilt Electric Smoker last summer (2013). Now, midsummer 2014, the thing blows the GCFI circuit as soon as the heat element is on for 10 seconds or so. I ran an extension cord to a not GCFI and was able to smoke a pork but that way. But of course all my outdoor outlets are GCFI. And there is obviously something wrong, and potentially unsafe about this unit. Using a non-GCFI outlet is a non-starter! I think this should be a RECALL. I will look into contacting support for satisfaction, but based on the stories I've been reading, I'm expecting no help from "master" built. I wish I'd found this information before I'd bought this unit! I have replaced the GCFI outlet (actually indoors in the kitchen, but part of the same circuit) and the outdoor outlet. Wasted money, like the MES, itself. I would be interested in any info on a reasonable fix. But I have a bad feeling this thing will be joining its siblings in the ** dump! If it goes that way, everyone I know will learn to avoid "Master" built products!

Got this MB smoker for Father's day as a gift. Smoker work great for 3 uses then I notice cooking times were getting longer so I bought a temp gauge and started monitoring this unit and notice the temp started dropping. So started to wiggle the electric plug dial and notice the light kept going off and on so I Try wrap the cord to the handle to take the weight off the dial unit of the probe and it work fine. I think weight of the plug into the smoker does not make a good contact and temp gauge is off by 20*.

Have used the model 20070407 smoker which we got from Sam's Club about 3 times. We had it in storage (protected, climate controlled) for a few years. Went to use it in our new house and it keeps popping breakers. After reading the reviews, it's a wonder Masterbuilt is still in business.

I purchased a high end Masterbuilt Smoker. 2 Smokers and 2 electronic failures. The 1st unit, the electronics control unit went immediately, since it was within 90 days they replaced. However in the next season, within 13 months, the entire unit failed. They suggested that perhaps the coil went out due to much wood or other "abuse". This was a new unit and was only used 3 times. I would work for the intended usage and purposes. Since they told me I was out of luck, I had moved to a new house and was eager to use a smoker again. I bought a new unit from them. I used it one time and everything worked as planned.

Bought the 4-inch smoker from Sam's Club 25 months ago. Went to plug it in today and it kept tripping ground fault outlet. Tried a different outlet, same results. Bought the extended warranty for 30 bucks. We will see what that brings. Like a lot of other users, it has not been used more than a dozen times.

2nd Masterbuilt smoker. 1st one lasted 3 years before it crapped out. This one did not last a year and was used 4 times, unacceptable. After reading online about defects, I called Masterbuilt about fire shooting out of the smoke vent on top upon failure. They said my model was not part of the recall and could not be repaired. I explained that I worked for a manufacturer of industrial power distribution equipment in the electrical engineering department. I said "I am taking the smoker to work and have the arc flash specialist (a doctor of electrical engineering) take a look at it. Then I will document his findings and send it to the CPSC to have this model added to the recall.........." The response was "What parts do you require sir?... We will send them to you." I replaced the heater element and wood box assembly, it's back working again.

A product is as good as the company that stands behind it. The smoker worked great all 3 times we used it. Also bought one for son in law, he used his 3 times as well. The burner burned out on both units and the company told us they can't be replaced, sorry. Both units were 1 month out of warranty. About 600.00 completely wasted. Units that work for a couple uses and cannot be repaired. Unreal. And the company does nothing. Pathetic piece of equipment.

I am so extremely disappointed in my 8-month old Masterbuilt digital electric smoker. I loved it at first. So much so that about a month after purchasing mine, I got another one for my father in SC as a gift. After the 2nd Masterbuilt addition to the family, my brother came for a visit and less than 3 weeks later, we had a set of triplet Masterbuilt electric smokers in the family with cute little matching covers to protect our $380 (ea) investments. However, the honeymoon is over. My smoker is falling apart. It has been handled with care, cleaned only with vinegar, Dawn and hot water and lauded as the favorite appliance in or out of the house. First, the plastic in the door is cracking around the rivets much like any other plastic fastened on too tightly, it cracked. Three of the rivets in the top of the door have this defect. Second, the paint is chipping around the door.

Just received my new Control Panel Replacement for my 38-day old Masterbuilt Generation 11 Electric Smoker. I installed the new control panel and it worked for a grand total of less than 10 seconds. When I called the Tech line for help, I was told the outer shell would need to be replaced. (I was told they would send me a new one. Why should I serve as their Service Tech?) When you buy a POS like this that was purchased less than 38 days ago, one should expect a replacement... I hope the one I bought was the lemon. Never again would I deal with this company. When you buy a POS from a POS company, this is what you get.

I just spent two hours tracing a wiring fault in my house thinking it was a bad breaker or GFCI breaker. It turns out it is this ** digital smoker. I'm not a happy camper! Based on other complaints, I do not think I will be getting any relief from the company but I will keep you informed!

Repair of Masterbuilt - My heating element stopped working too. I dismantled the housing for the wood chips to access the heating element. I was able to unplug the heating element to find one of the receptacles had been severely corroded. I was able to clean the receptacle with my Dremel. I went to Menards and purchased the electrical parts and liquid electrical tape, made the repairs for less than $20 and the smoker is working very well.

Had a family gathering planned for Easter weekend. My heating element went out. So glad I noticed it before heading off to church or $60 worth of meat would have been ruined. After reading the other reviews on here, I don't even think I will bother calling customer service. I will just never buy their products again.

I highly recommend purchasing a Masterbuilt smoker. I purchased a 40 inch model and used the smoker approximately 10 maybe 15 times and the burner discontinued working. I called customer service and was told that they no longer supported the heating element in the model and apologized. I attempted to reach Masterbuilt via email and no response after six attempts. I looked online and discovered that a common problem was burned wires. I inspected and discovered that the wire was indeed burned.

I purchased a Masterbuilt 20070407 the day after Thanksgiving 2008. I have used this smoker maybe 10 times. I went to use the smoker and it kept blowing the outlet GFI. I attempted to use other outlets and it too would blow the outlet. So this problem told me something was wrong with the unit, not my plug-ins. A co-worker of mine bought this unit and literally a week prior to myself finding out my smoker was broke, my friend received a brand new smoker from Masterbuilt because of a wiring issue, which means blowing the GFI at his house. His smoker was 1 1/2 years old, mine 2 years by the purchase date.

Same as all the other complaints, I bought a Masterbuilt 20070407 and of course just as my 2 year warranty was up, the company could not send a replacement part but they could offer me a new one at $150. This is the worst customer service I've ever dealt with. If I was going to purchase a new smoker, I sure wouldn't pay $150 on another Masterbuilt. I'll buy another name brand from now on.

Stainless Steel Electric Smokehouse Model 20070108 erupted into a big ball of flames. This unit had the repair kit on it that was supposed to prevent this.