Masterbuilt Smokehouses Reviews

We were very excited to buy this smoker when it was on sale on QVC in March 2015. We used it maybe two or three times before it started repeatedly shutting on and off while making a weird beeping noise. We called customer service, and they sent us a new control panel to fix the issue. We used it a couple more times with no problems and saved it indoors for the winter. We maybe only used it a couple of times this year, and of course on Labor Day, the smoker is having the same problem.

I have a Masterbuilt smoker model 20071814 that works great when working properly. However, over half the time the unit will shut off randomly or never turn on. The control on this unit has temp setting and time setting on it and frequently is inoperative. I received this as a gift so I didn't have a receipt and used it no more than twice before the issue started. I contacted the company 5 times and they never got back to me. Given that it's only worked a few times it's essentially cost $50- $100 for each successful smoke I've got out of it. I understand that certain items are bad out of the box but I do not understand how a supposedly reputable company does such a poor job supporting their product.

Masterbuilt Electric Smoker model 20070910 - I purchased this unit about 2 years ago. I kept it in the garage and only brought it out when using it. I never used an extension chord. I probably used this smoker about 10 times. The last time I tried using it, the system kept shorting out the GFI outlet. I tried a different outlet with the same problem. Parts are not available. This should not happen to a unit that cost as much as it did and was well maintained.

I originally purchased by Masterbuilt Smoker Model # 200472612 in March 2015 and just after the warranty period the smoker would start to heat up then shut off. I paid over $100 to replace the electronic control on the front of the smoker. Now it is doing the same thing after only using it 3 times. When the smoker works it does a great job but I can't afford to keep throwing $100 out for a part to keep it running. Not satisfied at all with this smoker.

Bought a Masterbuilt (20070910) electric smoker about 1.5 years ago, used it sparingly. It worked well when it worked. I tried to use it recently and it keeps tripping my GFCI. I can't find the replacement part. Not sure what I would do if I found the part. In my mind this item should last a long time. I am looking for a replacement now. Masterbuilt is off the table.

30in Digital Electric Smoker. I too wish I'd have read the reviews prior to purchasing a Masterbuilt Smoker. While I have owned it for awhile I have used this smoker less than 10 times and it no longer produces smoke. Better off spending a little more to buy a higher quality unit.

Masterbuilt 30 Smoker model 20079015 - Bought the smoker on May 31, 2016. Used it for the 4th time on August 29. Started just fine and ran for about an hour then started beeping and error code F showed up. Unplugged it several times for up to 3 hours and it never restarted. Funny that it died on the 89th day of ownership. Wished I'd have found these reviews before I bought it. Daughter has one she's real happy with so she's got one out of thousands that work. Bought 2 yr replacement plan from Lowe's so I hope they'll refund my money. If not I'll end up with another piece of junk that quits after 3 uses, stored in my house and only outside on a covered concrete patio for use.

I wish I had read these reviews before I bought mine. I have the same problem as most have described. Control panel (can't read the numbers to see what the heat is set on). Plus heat not coming up to set temperature. Have had only eight months. I guess that's why they only warranty them for 90 days. Piece of junk. Bought mine from Lowe's Home Improvement. Going to let them know the about the junk they are selling.

I purchased a new Masterbuilt Model 20070311 40 inch electric smoker from a second-hand store. First mistake. It was new and had all the parts, store employee told me he had tested it and it worked. Second mistake, I believed him. Anyway, I get this shiny new smoker home and plug it in and set the controls to season it per the manual. After 5 minutes it clicks off, starts beeping with an error message EAA1. Call company, explain problem. Put me on hold for 5 minutes. Ask me for serial number which is impossible to read, it is so poorly stamped. They sent me a new controller. Installed it. Set temp and time. No kidding, 5 minutes later it starts beeping again and the display shows temp at 37F and the same EAA1 error code. I figure it's the thermostat? Maybe. Has anyone ever had this problem and fixed it. If I didn't live in California but in Georgia I would just dump this piece of junk in Masterbuilt's parking lot.

This smoker is a piece of **, don't buy it. It will ruin your smoking experience. Period. As an experienced smoker, KCBS certified judge and competitor; I promise you if you buy this piece of junk you will never want to smoke again. There is no consistent way to control temperature or airflow. Whoever designed this piece of ** was a **. I promise you if you buy, and try to use this product, you have just wasted your hard earned money. Just so you know, I used it several times in different weather scenarios and no matter what the testing circumstances, it did not perform to specifications. Don't waste your money ever!!!

Electric Smoker 20070910 - Bought the smoker from Amazon 2 years ago. It worked great for the first summer. Then it started working intermittently. It will heat up and sometimes will maintain its temp but sometimes the temp starts going down and will not heat back up until I unplug it and replug it a few times. Today I put a rack of ribs on, temp set at 250. After about an hour I noticed the temp going down. It hit 170 before I could get it to start heating again. We thought the heating element was going out so we purchased a new one and replaced it but it still does the same thing. :(

Masterbuillt 30" electric smoker - Junk. This smoker was a gift 3 years ago. $199. Lots of fun with it until now. Didn't last. The coil/electric thermostat trips gfci every time. Removed both, cleaned them, dried, then connected them together out of smoker... Gfci tripped. Authentic replacement parts (Masterbuilt no longer makes these parts) over $100. Buying propane smoker soon. In trash dump now.

I have only used my smoker about a half dozen times. And I keep it covered In my garage. I contacted Masterbuilt and told them it was not smoking correctly. I would get very little smoke out of it. They had me do a test and said the temperature sensor was no good and I could buy a new smoker for $186 at a discounted price since it was out of warranty. I have only used it about 6 times and it never did smoke a lot. I thought maybe it was the wood chips so I tried different brands and types of wood but it still didn't smoke like it should. I don't think I'll be spending another $200 on a smoker that does not work correctly and never did.

Had problems with my NEW 30 in Masterbuilt smoker. When I turn on the unit it starts clicking and shuts off. Called Masterbuilt and told them about my problem. After following their instructions I was sent a NEW unit. Plugged in the new unit and I have the same problem. Now what. Reading all the reviews it looks like Masterbuilt has some real issues with these smokers. This is not a cheap unit. I do have a smoker from Masterbuilt when they first came out and have had no issues, about 5 years old now. Just wanted to upgrade to one with a light and glass door. Bad product.

The 40" Electric smoker Model # 20070508 was purchased on 6-26-09. This is a high end product I spent nearly $600.00 for. The heating element is thermostatically controlled and it has a timer in addition to stainless racks and a stainless door with window. The heating element burned out last week. I called Masterbuilt to order a replacement. I was told they no longer made the part and there was no replacement assembly. When I asked what I should do with my smoker, Masterbuilt customer service suggested I throw it away. I am one IRATE customer with no plans of replacing my smoker with another Masterbuilt as apparently designed obsolescence is their number 1 product feature!

Had problems with my NEW 30 in Masterbuilt smoker. When I turn on the unit it starts clicking and shuts off. Called Masterbuilt and told them about my problem. After following their instructions I was sent a NEW unit. Plugged in the new unit and I have the same problem. Now what. Reading all the reviews it looks like Masterbuilt has some real issues with these smokers. This is not a cheap unit. I do have a smoker from Masterbuilt when they first came out and have had no issues, about 5 years old now. Just wanted to upgrade to one with a light and glass door. Bad product.

I also fell victim to the Masterbuilt Electric Smoker issues. I bought mine used, and it worked great for two or three smoking jobs. Then I started getting the clicking sounds, along with the shutting down during the middle of smoking. Glad I didn't pay full price. Yes, it is kept in the garage, and is used under cover, and not abused. Model 20070112. Based on previous reports, it seems that buying a replacement controller is throwing money into a black hole. So, try another brand.

I purchased my Masterbuilt elite electric smoker about a year ago from Cabelas. I keep in on my covered patio out of the weather. I plug it directly into my GFI outlet on my home. I have used it 6-8 times and it has never kept a good temperature. To top it off, today I was cooking a turkey for a family dinner and half way through cooking the turkey the analog plug melted over the left prong and began to smoke. It shorted out, and will not even turn on now. I was able to get the analog controller off of the heating element prong and both the left prong and the controller are no longer usable. If I am going to spend nearly $200 on something I expect it to last more than a handful of times. Very, very unhappy with this product. Even though It has only been used I am out of my warranty period so I am just plain out of luck.

I have had the chance to speak with Masterbuilt again over this issue, and this time, the individual I spoke with was great, she informed me that there may have been some internal wiring issues with the unit and had sent out a new unit. I set up the new unit, ran it through a few test and all seems well, even the temperature is much closer (4-9 degree variance). I am happy and changing my rating to 4 stars.

30" Electric Smoker - Gift for Father's Day 2014 (bought on QVC). Used about 6 times and June 2015 stops working. Dial controller shorted out and broke off one of the element prongs inside the controller body. Just over one year old. Contacted Masterbuilt and they hinted at design issue and sent me new controller and element. No charge. Was quite happy. Used 5-6 times in 2015/2016. May 2016 plug in, light goes on and no heat in element. Controller has shorted out, melted part of controller body and discolored element prong. Interesting that it is same side of controller and same element prong that is affected. Contact Masterbuilt and the response was "We already sent you one free of charge last year and our parts warranty is 90 days. You can order new parts (with shipping will be about $75)." They also said I probably used an extension cord that contributed to the problem??? I did not. Thinking I should just throw away and buy different brand.

I've had my smoker for three years. Used it 3-4 times and kept it in the garage when not in use. Put a brisket in it yesterday with 1 cup of Mesquite pellets and a small amount of water in the pan. Set the temp at 225 for 10 hours and went inside. 10 minutes later, my doorbell rang and my neighbor was screaming FIRE! Fire was from ground to rooftop. What was fuel source for this fire? Never again!!

We purchased a Masterbuilt electric smoker a year and half ago Model # 20072614. We are experiencing the same issues as the other reports on here. We have used it about 5 or 6 times. It has been kept out of the weather and covered. We went to smoke a ham on Christmas eve and after it was on for about 20 min, it stopped. Tried to restart it. It just clicked right off. Just tried to use it again today, same issue!!!! We are very dissatisfied. Will never buy anything with the name Masterbuilt on it again!!! Lost about $300.00.

We bought a Masterbuilt sportsman elite electric 30" smoker (Model 20071914, ser AN111534) at Cabela's. We have used it three times since Christmas when we bought the smoker and it worked great. It was cold out here in Colorado so we didn't use it to much in the cold. We want to use it now that it is finally warm out and we bought some ribs and chicken to smoke. We got the smoker out of the garage and plugged it in and the control panel on top turns on and only stays on for about 5 minutes then shuts off. It seems to heat up fine for the 5 minutes then shuts off and then when I try to restart it it beeps and will not start. I waited about ten minutes and tried it again. It stayed on a little longer and shut off again. It's pretty frustrating especially when we have only used a couple of times. We really liked how it worked when it was working but now it just sits there looking brand new in the garage.

I bought the 40 inch stainless with glass door 3 yrs ago. It has been nothing but a pain in the rear. After the first few uses the water tray started leaking (light weight). Super cheap quality. Have had an issue with it tripping breakers since day one. Also found out the hard way that if you're barefoot, do not try to open the door. It will shock the heck out of you. Put my meter on it and from the door to ground had 67 volts ac. That is not a good feeling, but I learned just make sure I had shoes on. I just want to warn people the quality of this unit is beyond poor. I paid 299 for it at Sam's Club. What a waste. Great idea, poor quality. JUNK.

Purchased a Masterbuilt GS30D propane smoker from Amazon in December of 2013. After 2 years of occasional use the bottom was almost completely rusted out. Called Masterbuilt customer service number and spent 58 minutes on hold, listening to canned messages about Masterbuilt's commitment to outstanding customer service. When the CSR finally answered the phone she advised that the bottom was not replaceable and that I would have to purchase a complete new enclosure for $100.00. Original price when new was only $168.00. Good design but cheap construction and very poor telephone customer service. Facebook posting on dissatisfaction was removed within minutes.

Same experience as many people on here with the smoker I purchased from Sam's Club. I've had it about 2 years, always kept in the garage & used about half a dozen times per year. First it would trip the circuit breaker constantly. Tried numerous outlets but always have to keep an eye on it to make sure it didn't shut off. Put a turkey breast in this morning for the holiday & checked it 15 minutes later & the unit was off & won't turn back on. Outlet is working fine but control panel isn't. Looked up price to replace that part & it's $100 & not worth it in my opinion not knowing whether it will fail again. Not happy at all with the performance of this smoker & thanks for ruining my holiday plans also.

We received a call from Masterbuilt. They handled our complaint promptly. They said it sounded like an inside wiring shortage, so they replaced the unit upon proof of purchase. While we were disappointed in the product, the speed, and service in addressing the issue has us looking forward to our next cookout!

I am so disappointed in this product. I originally bought this smoker 30" electric black probe for Father's Day purchased 5/23/2014 & it worked fine the two times we used it, went to use it on 7/19/2014 & nothing, wouldn't do anything. Called Cabela's & they were gracious enough to exchange for another even though the 30 day return policy was up. So used new one a few times & had a family get together on 1/11/2015, wouldn't work, plugged in, completely dead. Called Cabelas again & they were awesome, said "bring it back." They had discontinued this one so we paid another 79.00 & got the one with glass window in door & probe, used it several times.

Wow I wish I would have found this website and read these reviews before I blew my money on the Masterbuilt electric smoker model 20070910. I purchased this smoker approx 1 1/2 years ago and maybe used it 7 or 8 times. This past weekend I had prepped 15 lbs of pork to be smoked for a graduation party. I lifted the cover, plugged it in and NO POWER!! Sadly enough no pulled pork made it to the party. How is it a $200 smoker only last a year and a half? PRODUCT FAILURE!!! Yeah I can order the new control panel but for what, so it can fail again. I am definitely steering away from anything masterbuilt. Big waste of money!!

Bought a gas smoker. Was factory defect. Bottom door had dinks, also missing a food crate and 2 side rails. Called customer service for replacement parts. Was told take back to store. Well no service from store due to what he said was warehouse damage. So stuck with smoker which has never been used. Just buyer beware. Shop for other brand. Very poor customer service.

Purchased a Masterbuilt electric smoker 30 from Sportsman's guide. Man was I happy, great food all the time but now the digital control turns off all the time, beeps just when you think it's working. It's off again, very disappointed.

Model #20071514 30" Digital Smokehouse. Bought mine last summer at Lowe's. Smoked 10 lbs of ribs and a pork butt and mine is failing. Does not reach temperature above 150 but the probe does. How does that work? I shared my ribs with my neighbor and she was so pleased that she went and bought the same unit. Hers does not turn on at all. Her husband is not well and I feel obliged to fix hers as well. So now I'll buy two controllers at minimum and perhaps a probe for mine. $199.00 for one season. I would not recommend this product brand.

I have bought a 40" stainless steel Masterbuilt smoker with a glass window. I have only used it about 8 times. Plugged it in to smoke a brisket. It beeps and clicks a few times and turns off. Pretty frustrating consider it cost about 400.00 and is basically brand new and doesn't work at all.

I bought the Masterbuilt Sportsman Elite in September of 2014. I've used it about five times. It has been covered and in the garage. I went to use it today and experienced the same thing others have: clicking, turns off. I tried to do as another suggested: Put the temperature up in increments and that didn't work for me. I saw one consumer stated that they sent a new control panel outside of the warranty. Their customer service department is closed today but I sent an email and requested a new control panel. I will update when I hear something.

My wife purchased this smoker for me 2 years ago for my birthday and I have kept it covered in the garage when not in use. I turned it on this passed weekend to do some smoking and the first thing that was wrong was the numbers on the controller would not completely light up, couldn't tell what number I was looking at. Then I started to heat it up and would heat up to about 225 degrees and then it would trip my breaker. I tried it several times on different circuits and the same thing would happen every time. I have only used this smoker 5 or 6 times and really expected better use than what I have gotten. Not happy at all. This seems to be a reoccurring problem from all the other reviews I've read. I wouldn't recommend this brand.

I received my MasterBuilt 30 digital electric smoker model 20077915 from LOWE'S for Christmas (2015) and used it five times. I kept it covered in a shed. While cooking the fifth time it shuts off. After looking through MasterBuilt troubleshooting guide my problem was Power Control Board (PCB). I contacted MasterBuilt for a replacement. NONE IN STOCK and no timeline to when it will be in.

The smoker was bought by my daughter and given to me as a gift. Cooked in it three times and loved it. Now the control started clicking. Unplugged it and got it to work but the temperature temp is off by 100 degrees or more. Turned the Boston butt into jerky. Disappointed as they will not help me without the receipt. Should have bought a different one. No confidence in the system now.

I failed to read the reviews before I purchased this smoker. I've had it for 2 years and kept it in the garage when not in use. I turned it on this weekend to do some smoking and it would heat for about 30 minutes and shut off. I restarted it 3 times and finally gave up. From all that I've read it looks like the control panel is shot. 59.95 on the website. I'm just going to buy another brand because this seems like a reoccurring problem. I wouldn't recommend this brand.

Like many others here I have had this smoker for not too terribly long but of course it's outside the ridiculously short warranty. Turn the smoker on, it works until I go to set the temp and then it shuts off. Doing anything else gets the clicking noise that seems to be entirely too common for these smokers. I would have to recommend people stay away from these smokers.

Control panel shutting off. I have also had problems since day one with my shaker shutting off, if it even turns on. Sometimes when try to use, it makes a clicking noise and the smoker will not turn on.

I bought this electric smoker for my husband for Christmas and he has used it four or five times. We have kept it covered and under the awning, as well. Too bad when we turn it on... It shuts itself off. What a waste of money and complete disappointment. Never again!

I have had this unit for about 3 years and maybe used it 5-7 times. It's been stored out of the weather with a cover the entire time. I had the controller replaced thinking that was the issue. That didn't cure anything. The unit now after about two minutes trips my breakers or gfi. I have plugged into several different outlets. It trips them all. I guess this can now be used as a planter.

The electronic control panel keeps flickering and shuts off after making a ticking sound. The smoker is just 2 years old. And kept in the garage. I'm not sure how to fix this or just replace the panel. Very aggravating.

After posting a concern over my smoker meat probe dying (which I love) they stand behind their products after the 90-day warranty! Masterbuilt called me and informed me they are sending a probe and control panel, outstanding. I will continue to smoke anything that moves. Food wise ;)

They stand behind their products after the 90 day warranty! I purchase a smoker in June of 2015. After several months I had problems with the control module shutting off so I contacted Masterbuilt who sent me out a new control module. I received the new module in November and installed it in March to use for the new season. Lo and behold I had the same issues! Since it was past 90 days I thought I just bought a boat anchor! I contacted Masterbuilt once again and told them the issue and they offered to send me a new smoker after following the instruction they provided. They went above and beyond for the customer and stood by their values and mission!! JOB WELL DONE!!!

Tiffany has worked diligently to resolve my issue. Thanks again!

I was given this smoker as a gift in October. I used it three times and now it won't heat pass 150. I loved it when it worked. Now I have no way of returning it since I have no receipt. :(

Got the Masterbuilt 20078915 smoker as a Christmas gift in December 2015. Finally got it assembled in Mid-January, and used it 3 times. On my fourth attempt, the heating element failed to operate. I kept it outside as suggested, in San Jose, Ca... and it did get rained on. Shouldn't these things be weather resistant?

Purchased a smoker last Feb and it worked well and have only used this thing twice. Was going to use it over Xmas and it kept tripping my GFCI circuit. I plugged in it today and it did not trip the circuit however it does not heat. After I have read all of the posts here I am not confident that I will be able to resolve the issue.

Was happy with the first three meals I smoked. After that the unit would trip my breaker. It has happen so many times I gave up and ready to dump it. Of course this happened after 90-day warranty. This seems to be the same problem many reviews mention. Very unhappy with unit.

My wife bought me the 40 inch stainless steel smoker with the glass door. The unit worked well out of the box and I prepared some delicious hams, pork shoulder and chicken. I only use the smoker while at our Arizona home during the winter months. Today I fired up the unit and it keeps tripping my circuit breaker. Kinda bad timing since we are having a dinner party this weekend and pulled pork is the main dish. I called Cabela's (purchased at the Glendale, AZ store) and wondered if they had any experience with this problem. Since the unit is out of warranty there was nothing they could do. Cabela's referred me to Masterbuilt, but wouldn't you know it is Friday afternoon on a holiday weekend and Arizona is two hours earlier than Georgia. Hopefully I can work around the problem this weekend and Masterbuilt will have a solution. I'll keep you updated.

I bought this smoker in January of 2015 at Academy. After the first use, the meat probe went bad. They sent me a replacement under warranty. I have only used this about 5 times, and today I'm having trouble with it again. When I press "Meat Probe" on the display, the whole unit shuts down, which is kind of ruining my smoke. It appears to be accurate on the temperature, but when the button is pressed (or on the remote), it shuts off. I suspect a bad controller, as it is heating up just fine. It's now December, and they will probably tell me it's out of warranty. Ah yes, "Made in China" rears its ugly head once again. I would recommend another brand of smoker! I use it very rarely, and did not get my $300 worth.

I purchased one of the Masterbuilt 40" Stainless units with the glass door in 2008. I thought stainless would last forever and the glass door had to be very cool to see the meat smoking. I followed the directions keeping it reasonably clean. It wasn't worth the extra money for stainless and the glass door. The glass was a pain to clean and the stainless doesn't wear any better than the powder coated black units.

I purchased a 40-inch masterbuilt electric smoker from Academy Outdoor Sports. I used it approximately 6 to 8 times then it started tripping the GFCI. I have to reset it like 10 times then it may or may not work. Finally it just trips every time it starts to head. I paid over 300 dollars for this thing and it has not lasted at all. Very disappointed. As I read all the reviews it seems I am not alone. This thing is really a piece of junk. Was cool while it lasted but it didn't last. Damn!

Bought one of their electric smokers via eBay, new in box. I should have researched the company better, as well as the model. Very poor design -- door comes open if smoker is bumped or a strong breeze catches it, temperature control does not hold an accurate setpoint, heater is insufficient to reach or maintain temps over 200F, meat renderings drain right into their wood chip tray, no door seal and only door and bottom are insulated. It is just a horrendous piece of junk. Avoid this brand!

Master built electric smoker received as gift. Never heated up properly. Continued to flip breakers off. Never able to get through to customer service. Plug in directly to household socket. Replacement cord is 1/3 price of smoker. I don't use except for holidays and has never worked properly. I will not replace with any Masterbuilt product. Lesson learned.

Electric smoker model#2007031 - After smoking about 10 times it stop working. I removed the back panel and the foam was burnt. The wires had bare spots.

I was received the Masterbuilt Electric Smoker #20070211 Christmas 2007. I use it year around, still working as designed but with a lot of "band-aids" to keep it going. I would have to say I have mixed reviews of this product. For the most part, I am happy with the product and its end results. Where I am unhappy is in the quality of some of the critical parts such as the water bowl which is crucial to keeping your food from drying out. And the chip tray which is the main component in electric smoking. Both of these items rusted out rather quickly and have been replaced twice via a second party source ($63 each time). The overall unit is sound except the plastic trim on the door is cracking.

I have had my smoker going on two years now. I have had numerous problems - 2 heating elements, a new door, a new controller and the meat probe no longer works which Masterbuilt can do nothing. I have finally decided to just purchase another brand. I would definitely not recommend this product.

I purchased a Masterbuilt electric smoker and it would not heat up. I called their customer service line and they could only ask one question, "Is it plugged into an extension cord?" When the answer was no, they couldn't help any further and said that I would need help from their specialized group. Of course, this group is closed on the weekends and holidays. When do most people use smokers? Weekends and holidays. That should let you know how much customer service matters to this company.

Bought the Masterbuilt electric smoker in September 2014. We used it twice and it worked great. Tried to use it again in May and it let out a little beep but the console wouldn't light up. Tried multiple times and finally it stopped even beeping. Called Masterbuilt and took HOURS to get a real person. I explained what was going on, and she said she would do a favor - just this once - and send a replacement electronic panel. It arrived (without any instructions), and I had my handyman install it. It didn't work. He took it back to his workshop and discovered that the panel was defective and couldn't accept power. Almost $300 down the drain...

We bought this electric smoker on QVC. Used it about seven times now it won't stay on and if you call Masterbuilt instead of them just sending you a part to fix your problem they want You to cut the electrical cord and email them a picture of the area where the cord was cut! I thought this was stupid and a waste of my time because if I call you and tell you what is wrong and you cannot send me a replacement part then you are telling me that your product is defective/a lemon and you want to put a band-aid on it and send me another lemon that might last a little longer! How about a Refund or maybe a class action lawsuit so all the consumers can get their money back and spend it on a worthy product? I am so pissed off I made payments on this thing through QVC and as soon as it was paid off it started acting up. Sure it was only 300.00 but I have nothing to show for it but another piece of embarrassing junk in my backyard that doesn't work!

I purchased a Masterbuilt smoker two years ago. I had used the unit only a half a dozen times when the unit began to trip a breaker. After several unsuccessful attempts to use the unit, I called Masterbuilt's customer service number. After being on hold for over an hour, I was told the issue was the heating element. Really, the heating element fails after 6 uses? I spent somewhere around $27 to have a new element sent to me. Once the element arrived, I spent an hour removing the old element and installing the new element. Upon plugging the unit in and starting it up... same problem. I won't spend another dime trying to fix it. (Same thing I told Masterbuilt) I will invest in a Kamado style smoker or pellet smoker and move on. Very disappointing to invest $300 in a smoker that works 6 times.

This smoker leaks around all four legs, and yes, it is level.

Masterbuilt SE 30" - I bought this smoker at Cabellas last summer and used it five times. I kept it out of the weather too. I tried to use it this spring and it failed. Masterbuilt sent me a replacement control panel. It died the first time out. Masterbuilt then asked me to destroy the cabinet and send photos to them as proof so they could send me a complete new setup. I got the second smoker to work once with a lot of frustration getting it to take the temperature and time programming. Now it will not work at all. I have had it with this company.

I purchased this smoker from QVC two years ago. I have only used it a dozen times or so. It stopped working during July 4th weekend and after I found the heating element had failed. I used my multi-tester to do a continuity test and it failed. There were no apparent breaks in the element but I had no reading on the meter. I went through what several people have reported, extremely long periods of time on the phone waiting to speak to someone from Masterbuilt. I assumed lots of people used their smokers during the holiday weekend which resulted in a spike of breakdowns. The recording which played while I was on hold kept repeating they were experiencing an unusually high load of callers at this time and I should be patient. Two days later and my third attempt to call them resulted in over an hour on hold before I was told that I was 5th in their queue and should be patient.

Bought the Masterbuilt electric smoker at Tractor Supply and what a major disappointment, cannot get this thing to produce smoke unless it's on high. That kinda defeats the purpose of smoking. Would make a decent slow cooker but a horrible smoker. Another fine example of Chinese craftsmanship. Don't waste your money on this product or any product from Masterbuilt.

Smoker keeps tripping electrical circuit. Have had smoker for about a year and a half.

Masterbuilt 40 - This was the 5th time using it. Had shut down problem prior where it would power off. Today it would go off by itself. Had to babysit this thing to get it to stay on. Did not use the remote because I thought that was a problem. Move it to a separate circuit which was isolated from any other appliance and it still went off. I am beginning to think this thing is junk. It is about nine months old. Another great product of China!!!!

Smoker does the same thing as the previous comment. It trips the breaker when used.

I had a smoker (a different brand) that I used for years but it just got old and died. I received the Masterbuilt Signature as a present. What a disappointment. It heats up good but the most important part is will it smoke? Not very well. If you put chips in before it get up to temp it will smoke while it's reaching the desired temp. If you wait until it gets up to temp it takes at least an hour before any smoke appears. Also, if you are cooking for several hours it's a total frustration to get smoke. Each time you add new chips you must open the door, empty the ashtray and then leave the door open until the temp goes down 30-40 degrees before you close. Otherwise the chips just lay there and never burn. I'm sure this would make a good roaster but as a smoker it's pretty crappy.

40" Smoker Failure - Heating Element went out after 1 year. Still waiting for replacement. They said call back next week.

Purchased electric 40" smoker from Masterbuilt at Sam's Club. Used it maybe a total of ten times. I started to use it on Memorial day and it tripped circuit breaker, I rest breaker and tripped again. I then moved it to a dedicated circuit 30 amp and it tripped again. Called Masterbuilt customer service on 6/10/15 and after being on hold for some 45 minutes, talked to a lady there that said she would ship out another heating element for the smoker. She also said that she had not heard of these heating elements being problematic in these smokers and I replied "just go online and type in Masterbuilt electric smoker problems". I waited for the heating element to come in and after 5 weeks -- nothing!

I received this smoker as a Christmas gift last year. I used it ONCE. I brought it out this year for the 4th of July and lo and behold just like most on this website, it is tripping circuit breakers. The control panel seems to be just fine. It will take directions for temp and time, starts and 10 seconds later it is off. It is very disappointing that something that costs so much is so shoddily built but then that is the nature of having a design issue, or being built in CHINA. US products are usually very well designed. I wouldn't wish this kind of workmanship or design on anyone.

Masterbuilt 30 inch with glass door.. Problems every time. Cutting off, replaced controller, still does not work. Used 3 times. What a pile of junk.

I purchased a very nice electronic smoker for my husband for Xmas and we have loved it till day. We have had about a year and six months and it tripped my breaker today as the temp was so hot. Kept resting but kept tripping and would go from low temp to high temp. And finally die. As I read seems to be a reoccurring problem with them and very dangerous. Definitely Did not get our money worth and will not buy a Masterbuilt next time.

I have owned 3 Masterbuilt smokers and have had some problems with all of them within the warranty. Customer service has been very good. They totally replaced one with a nominal shipping charge. The 2nd developed a minor short and I gave it away, being a 30-inch and too small. Worked OK on regular circuit but not on ground fault outlets. Third developed a short and plastic overlay on control broke to pieces, even under covered patio in 18 months. Still open on what they will do after a week waiting. Only problem, short though caused by heating element, under warranty. Back ordered, expected in 3 weeks. Really SUCKS that Customer Service can't order anything not in stock! I have to keep calling parts to see if in stock!

We purchased this (30 inch Masterbuilt smoker) for my bday almost 3 years ago. It worked fine then stopped. When my husband checked, the heating element had an area where it burned up. We ordered a replacement element, he installed it, and it still does not work! So, the replacement part was almost $60 and now we still do not have a working unit. This should be recalled and refunds should be issued by Masterbuilt. Sad to see all the other people with the same issue.

Masterbuilt Electric Smoker Model 20070210/20070410. Wife bought it for me from some online shopping outfit. Last night I turned it on to pre-warm and it blew the GFCI. Removed the power cord, cleaned the connectors and reattached it to the house and smoker. Reset the GFCI, turned on the unit and POP! Blew the GFCI again. Considered replacing the element until I saw all these common complaints, but now I know I bought a lemon to smoke a turkey. Looks like Masterbuilt has sucked us all in. Shame me once...

Very disappointed in my smoker which is a 30 inch top controlled model. Bought at Bass Pro about 2 years ago and since there is only my wife and I at home I use it sparingly...... I doubt if there is any more than 40 hours total on unit. Tried to smoke some ribs today for big family gathering this w/e and of course it doesn't work. Spent 35 minutes on waiting for customer service help only to be told that based on my description of what I was seeing that the unit had burnt out. UNIT BURNT OUT!!! ONLY USED SPARINGLY? MAYBE SOMEONE CAN GIVE ME A TECHNICAL REASON FOR WHY THAT WOULD BE??

I bought a brand new Masterbuilt smoker a year ago. I finally got to use it but it didn't work. We read the instruction and tried everything. It didn't get hot so we called Masterbuilt to complain and they said it's out of warranty. I told them it was brand new and I would send it back to them if you sent me other one. Masterbuilt said there's nothing they can do. It's out of warranty. I tried to tell them my wife had major surgery last year and couldn't use it. I will never buy other Masterbuilt. Horrible guest service.

I purchased a Masterbuilt smoker from QVC at the end of last summer. Used it once then stored it in my shop until this spring. After the second use the temp gauge no longer worked so I bought an internal gauge. Now after using it only five times I guess the heating element has stopped working or the power cord has shorted out. It also leaked juices between the door and body and also around the floor seams. I contacted customer service and the guy acted like he had no idea what I was even telling him. He told me he would forward it to their engineering department and someone would be contacting me. They must be awful busy!

Ordered 40'' smoker model #20101213 from academy. Ordered stand to fit smoker. Holes do not line up to attach to smoker.

I bought one of these 3 years ago and really liked the way it worked. Temp was a little off, but can compensate for that. Second season, I had the same problem as many on this site. GFCI outside would trip. Unit works fine on a cord to a non-GFCI... BUT, folks this is a seriously dangerous problem. A friend of mine has the same smoker with the same problem. We are both in the electrical business and he troubleshot his to find the specific issue. This thing measures 115VAC at the chassis. The element is leaking AC. Mine is the same story. When I open the unit with my bare hands, I can feel the tingle of the AC. If I was barefoot or in water, this could be fatal. 2 units that I know of and both have the same issue. This should be a recall or a lawsuit for this manufacturer.

Received my smoker on 1 Jun 2015. Unit worked perfectly during the Pre-Seasoning phase. During the first cook, the unit shut off. After unplugging it for 10 secs, I attempted to restart the unit by pressing the power button and the unit would just beep, but not power on. After several attempts the unit powered on. I've cooked on this unit about 5 times now and each time during the warm up phase and during the cooking time period the unit would shut off. I've read 2 posts that said give the controller a good whack and the other read that removing the controller from the mount seems to correct the problem. I'll try both and see what happens. This is what happens when you buy an American named product built in China!!!

Bought my smoker, the 30" model. Put it together and set it up for the preheat. 30 minutes into the preheat it died. No life at all. I know the wiring is good since my house was rewired prior to my moving in. I am taking this thing back tomorrow. What a poor choice.

Cajun injector! Both have burnt out at the coil! I think the wire isn't rate high enough to handle the amps used! I have two sons who are adults 35 and 36 both have had the same problem! I don't have receipt any longer but I have one unit left! I would love another unit that doesn't burn out! They can come out to my house and see it!

Master builder model 20073012 - Put 3 big briskets in this smoker I had for almost a year and an hour later I smelled something burning. Walked outside to find the smoker was up in flames. Unplugged it and extinguished it asap. Part of the house sustained smoke damage, $130 of meat wasted and $425 of a smoker looks like melt plastic. Source of fire appears to be the fire box in the back. CALL their customer support asap.

I've had this smoker a few, used it 3 times, heats up and shuts off at about a hundred twenty five. Put a new controller in it, same thing. Worst investment I ever made. Got me a new one, now it sure isn't a Masterbuilt.

I got my husband a Masterbuilt smoker for his birthday in July, 2013. When it worked it was wonderful! My husband was going to cook Mother's day dinner today in the smoker. Kept flipping the GFI after seconds of being turned on. He tried two different GFI outlets and both flipped. We knew it was not the outlets because we have other things plugged in them. From the looks of this website seems like a very common problem. I guess my expectations were too high. For the price of this smoker I expected that we would be able to cook with it more than 6 times! Pork loin is wrapped in foil and slow cooking in the oven. :(

Control panel defective. All complaints on internet are about this problem. Yet it's not fixed! QVC continued to sell them which discounts my confidence in them greatly since I've been a customer for 10 years. But I'm reconsidering if they are going to continue selling a defective product knowing the fact.

Unable stabilize heat. No user manual, unable to download user manual. Rebuilt unit to acceptable operation. The unit is no longer a Masterbuilt unit. I have remove all badging so people do not think I so stupid that I would buy anything that did not have a user manual or have customer support. Now it has been operating every week for about one year. Sometimes twice a week. No help from Masterbuilt (Master bater?? Company) They do not want to help customers and do not care about maintaining good customer relations. They are only in the business to make money, not design a good product or help or keep customers. THANKS FOR NOTHING MASTERBUILT.

This unit has the same problem as many other people. Heating element trips circuit after less than 10 uses. Seems as though this is an obvious design flaw. If the company had any decency, they would issue a recall and redesign their product.

I own 7 Masterbuilt products and possibly more. I bought a 30 in smokehouse. It lasted almost 2 years. My wife bought another with Stainless Steel door with window and temp probe. She bought it on easy pay plan and just before the last payment was due it quit working. I contacted masterbuilt and they replaced the main unit and I had to use parts off the old but still new smoker. Well today I used it for the 3rd time and it quit, a brand new unit basically. I tried to contact masterbuilt but they were closed for Good Friday and Easter and will reopen Monday and I will see what they say about the problem.

Received this as a gift for Christmas last year and just loved it the first time I used it. Attempted to smoke out today and could never get the unit to heat up past 100. Over and over I tried for about a hr. then just gave up!!!! Now I'm cooking my meat on old reliable propane BBQ. Once and done with this piece of crap. : (

I have used Masterbuilt Smokers for years and love them. I too am very dissatisfied with the lack of quality in the heating element!

I am the next victim of a long line of suckers! I bought the 30"Masterbuilt electric smoker 16 months ago. I bought it on sale for $249.00. I thought I was getting a good deal. I love smoking ribs, brisket and pork butt. It was awesome at first, but had issues with the digital control. Then we started throwing breakers, but couldn't figure out why? Then the heating element burned out. We were going to replace it for $50 then I started reading about others that had the same issues. I stopped right there! I will never buy another product from Masterbuilt!!! Buyer Beware!!!

This is my third Masterbuilt and this is indeed a well built and well supported product. My problem is that I like to slow cook at 225 degrees. With 2 independent, cal checked thermometers on second shelf from the top and smoker control set on 225, the average cook temp is 250-255. I just took one back to the store because it went the other way..... set on 225 and it controlled at 200. I couldn't get meat done so I investigated and got these results. This is a winter 2015 model and this is unacceptable quality control to me. You may get one smoker that cooks really good and the next one really sucks! Masterbuilt needs to look at this cal issue.

I am a victim of Masterbuilt as well. We have paid an electrician to come out as we thought it was an issue with our outlets. We were about to pay the electrician to run a link so we can use the smoker without running an extension cord though our kitchen to the garage. Thank God I searched the internet first. I guess we have thrown $300 out the window with this smoker.

I purchased a 40" Masterbuilt smoke house and used it the fall of 2014 after returning from a fishing trip to Alaska. Loved it. This year I plugged it in after thawing this year's salmon and putting it in the brine. Blew my GFCI after about 30 sec. Checked it out on consumer affairs and what a mess.

Electric turkey fryer 72010106 - The inner pot to my electric fryer needs to be replaced. Masterbuilt no longer makes these fryers. I purchased this electric fryer 3 years ago. As much as I spent on this pot you would think I was able to get replacement parts. I'm very disappointed in Masterbuilt. I will never purchase any of their products again. Now I have a useless expensive pot I'm not able to use. I highly recommend not to waste your hard earned money on their products.

December 2015, I purchase a Butterball Electric Turkey Fryer built by Masterbuilt for Christmas, read and followed the entire direction booklet in advance to ensure proper use of equipment. At Christmas, turn on and the unit never reached the desired cooking temp. Instruction said it takes 40-45 min to reach temp. Well I waited 1 hour & 30 minutes and temp, light, nor oil ever reach set temp. So I inserted a thermo probe to verify oil temp and it was not at set point. Contact Masterbuilt through register of product and as of today, still no response. If quality built, no contact should be needed. Very DISAPPOINTED .

I am really disappointed to see all these complaints, I know I'm sunk. My heating element went out, tripping the breaker, Christmas is next week, I was planning on smoking a turkey. I wish I had bought a different one. I saw this on the home shopping club, sounded great, it did work a few times. I pulled the element out, thought I'd be able to go to an appliance store and buy another one. They definitely need a recall. Come on Masterbuilt, step up to the plate and make this right for everyone!

I experienced the same problems as several other reviewers. I happen to know an experienced electrician and we both investigated what is happening to the Masterbuilt unit. As the temperature inside the smoker approaches the set temperature, an increasing amount of current is directed to the ground wire. Eventually this trips the circuit. This is why the smoker works as it is heating up to temperature and why, after you discover the tripped circuit and reset it, it works again for a while - right up until you reach your set temperature. Of course, we had to pretty much rip the controls apart to see this and, as a few of you have correctly said, plugging this unit into a non-ground fault circuit is just too dangerous.

The first one we had at least 6 yrs and we used it a lot. It worked great. The only thing we had to replace when it was older was the digital display on the top of it. Recently, the heat element burned out and we thought it was time for a replacement. Different story!! The temperature goes up and way down. Thought maybe it was the digital display going bad so replaced that, still happening. I have an email into MB to ask if it may be the element. $50 to replace, we'll try that. Thank you for all of the comments regarding dangerous issues others have had. I'll be sure to watch it very closely.

After about the 10th use, the controller would just shut off by itself about every 15 minutes. So yanked the wiring out and top front panel and let the wires and control hang loose on top. See picture. Hey at least it works pretty good now!!!

11/26/2014 - I put our Thanksgiving turkey in the 2 yr old smoker at approximately 10 pm. I set the temp at 225. I set the timer for 11 hrs and went to bed. I was awakened at 1:45 am to the voice of my wife telling me that the smoker was on fire. I ran downstairs to see the smoker was definitely burning. I had used this smoker many times without any issues. I had placed the smoker on the back porch which was just beginning to burn. The entire unit was burning on the inside between the walls. The fire was coming out of the control panel and also at the bottom of the unit on each side of the door. I was able to unplug the unit and put out the fire with water. Luckily my wife had slept downstairs with our infant grandchild and woke up just in time to save our home and possibly 6 lives. Our only loss was a turkey and a smoker. The next people may not be as fortunate as we were. Thank you.

My story is the same as Rich & Dennis. I purchased the smoker on April 2014 at Sam's Club. I used it 6 times. Starting in September, it trips this GFI as soon as it starts to heat. With the cost of this product I expected much more. Something at this price point should last longer than 6 months / 6 uses. I would recommend anyone to avoid this product. There does need to be a recall. This is my second bad experience with MB, I had a 30" that completely stopped working after 2.5 years, my mistake giving this brand another chance.

I actually have two smokers, one with the digital control, the other has the thermostat with the knob on the side. I've had both quite a while (6 or 7 yrs) and I keep them outside. No special care. I've replaced the seal and a wire clip on the digital and the element just went out on the other. Other than that I've really enjoyed them. I'm sure I'm going to buy another element whether it's OEM or after market if I can find one. Yes the one with the bad element tripped the breaker and was slow heating.

I had issues with my electric smoker kicking GFI. I contacted the technical support and they sent me parts to replace the heating element. No issues at all. Great customer service.

I bought the 40" MES from local Sam's Club for $299 on 9/27/2014, opened it on 10/05/2014 and pre-seasoned it on 10/11/2014. Bought all the accessories, meat and marinated for Indian Tandoori and Caribbean Jerk chicken in the refrigerator. I was so excited to use the smoker for the first time in my life because I was watching it on QVC and drooling myself every time I watch it. On 10/14/2014 I set it to preheat around 4pm and waited for like half an hour. The controller was reading at 90F and then started dropping. I was like what the heck is happening... and that is how I ended up being here to tell the story.

I purchased a Masterbuilt 40 inch Electric Smoker Mod# 20072612 on October 13, 2013 from Sam's Club for $299.00. The smoker worked great for about 5 uses and then began to trip my GFCI's. I had to run an extension cord from my non-GFCI in the garage in order to keep the unit on. I assumed there is a short in the wiring or mother board of the unit so I discontinued use for fear it may cause a fire. I just got off a long conversation with Masterbuilt customer support. They told me that they have a complete new box kit for this model. They will ship it too me and I will need to take the mother board, meat racks, and drip pans and water bucket accessories out of the original and install them in the new box kit.

My story is the same as Rich. I received the smoker on September 30, 2013. I used it 3 times. I tried to use it yesterday August 30, 2014. It trips this GFI as soon as it starts to heat. With the cost of this product I expected much more. I figure a little over $100.00 per use. I would recommend anyone to avoid this product. There does need to be a recall.

The burner came on by itself, did not show it was on in the digital. We were away and came home could smell something. Happened to touch smoker it was hot burnt wire around outlet. Toasted oven gloves inside - no idea how long it was on. The wire to the fuse box was very hot. Took back to Lowes, they said my problem as had no receipt. This is a very dangerous, it even melted plastic on the door God knows the house would be burnt down if did not notice it. There should be a recall to fix problem before and right now if I plug it in, burner comes on nothing else.

I bought my Masterbuilt Electric Smoker last summer (2013). Now, midsummer 2014, the thing blows the GCFI circuit as soon as the heat element is on for 10 seconds or so. I ran an extension cord to a not GCFI and was able to smoke a pork but that way. But of course all my outdoor outlets are GCFI. And there is obviously something wrong, and potentially unsafe about this unit. Using a non-GCFI outlet is a non-starter! I think this should be a RECALL. I will look into contacting support for satisfaction, but based on the stories I've been reading, I'm expecting no help from "master" built. I wish I'd found this information before I'd bought this unit! I have replaced the GCFI outlet (actually indoors in the kitchen, but part of the same circuit) and the outdoor outlet. Wasted money, like the MES, itself. I would be interested in any info on a reasonable fix. But I have a bad feeling this thing will be joining its siblings in the ** dump! If it goes that way, everyone I know will learn to avoid "Master" built products!

Got this MB smoker for Father's day as a gift. Smoker work great for 3 uses then I notice cooking times were getting longer so I bought a temp gauge and started monitoring this unit and notice the temp started dropping. So started to wiggle the electric plug dial and notice the light kept going off and on so I Try wrap the cord to the handle to take the weight off the dial unit of the probe and it work fine. I think weight of the plug into the smoker does not make a good contact and temp gauge is off by 20*.

Have used the model 20070407 smoker which we got from Sam's Club about 3 times. We had it in storage (protected, climate controlled) for a few years. Went to use it in our new house and it keeps popping breakers. After reading the reviews, it's a wonder Masterbuilt is still in business.

I purchased a high end Masterbuilt Smoker. 2 Smokers and 2 electronic failures. The 1st unit, the electronics control unit went immediately, since it was within 90 days they replaced. However in the next season, within 13 months, the entire unit failed. They suggested that perhaps the coil went out due to much wood or other "abuse". This was a new unit and was only used 3 times. I would work for the intended usage and purposes. Since they told me I was out of luck, I had moved to a new house and was eager to use a smoker again. I bought a new unit from them. I used it one time and everything worked as planned.

Bought the 4-inch smoker from Sam's Club 25 months ago. Went to plug it in today and it kept tripping ground fault outlet. Tried a different outlet, same results. Bought the extended warranty for 30 bucks. We will see what that brings. Like a lot of other users, it has not been used more than a dozen times.

2nd Masterbuilt smoker. 1st one lasted 3 years before it crapped out. This one did not last a year and was used 4 times, unacceptable. After reading online about defects, I called Masterbuilt about fire shooting out of the smoke vent on top upon failure. They said my model was not part of the recall and could not be repaired. I explained that I worked for a manufacturer of industrial power distribution equipment in the electrical engineering department. I said "I am taking the smoker to work and have the arc flash specialist (a doctor of electrical engineering) take a look at it. Then I will document his findings and send it to the CPSC to have this model added to the recall.........." The response was "What parts do you require sir?... We will send them to you." I replaced the heater element and wood box assembly, it's back working again.

A product is as good as the company that stands behind it. The smoker worked great all 3 times we used it. Also bought one for son in law, he used his 3 times as well. The burner burned out on both units and the company told us they can't be replaced, sorry. Both units were 1 month out of warranty. About 600.00 completely wasted. Units that work for a couple uses and cannot be repaired. Unreal. And the company does nothing. Pathetic piece of equipment.

I am so extremely disappointed in my 8-month old Masterbuilt digital electric smoker. I loved it at first. So much so that about a month after purchasing mine, I got another one for my father in SC as a gift. After the 2nd Masterbuilt addition to the family, my brother came for a visit and less than 3 weeks later, we had a set of triplet Masterbuilt electric smokers in the family with cute little matching covers to protect our $380 (ea) investments. However, the honeymoon is over. My smoker is falling apart. It has been handled with care, cleaned only with vinegar, Dawn and hot water and lauded as the favorite appliance in or out of the house. First, the plastic in the door is cracking around the rivets much like any other plastic fastened on too tightly, it cracked. Three of the rivets in the top of the door have this defect. Second, the paint is chipping around the door.

Just received my new Control Panel Replacement for my 38-day old Masterbuilt Generation 11 Electric Smoker. I installed the new control panel and it worked for a grand total of less than 10 seconds. When I called the Tech line for help, I was told the outer shell would need to be replaced. (I was told they would send me a new one. Why should I serve as their Service Tech?) When you buy a POS like this that was purchased less than 38 days ago, one should expect a replacement... I hope the one I bought was the lemon. Never again would I deal with this company. When you buy a POS from a POS company, this is what you get.

I just spent two hours tracing a wiring fault in my house thinking it was a bad breaker or GFCI breaker. It turns out it is this ** digital smoker. I'm not a happy camper! Based on other complaints, I do not think I will be getting any relief from the company but I will keep you informed!

Repair of Masterbuilt - My heating element stopped working too. I dismantled the housing for the wood chips to access the heating element. I was able to unplug the heating element to find one of the receptacles had been severely corroded. I was able to clean the receptacle with my Dremel. I went to Menards and purchased the electrical parts and liquid electrical tape, made the repairs for less than $20 and the smoker is working very well.

Had a family gathering planned for Easter weekend. My heating element went out. So glad I noticed it before heading off to church or $60 worth of meat would have been ruined. After reading the other reviews on here, I don't even think I will bother calling customer service. I will just never buy their products again.

I highly recommend purchasing a Masterbuilt smoker. I purchased a 40 inch model and used the smoker approximately 10 maybe 15 times and the burner discontinued working. I called customer service and was told that they no longer supported the heating element in the model and apologized. I attempted to reach Masterbuilt via email and no response after six attempts. I looked online and discovered that a common problem was burned wires. I inspected and discovered that the wire was indeed burned.

I purchased a Masterbuilt 20070407 the day after Thanksgiving 2008. I have used this smoker maybe 10 times. I went to use the smoker and it kept blowing the outlet GFI. I attempted to use other outlets and it too would blow the outlet. So this problem told me something was wrong with the unit, not my plug-ins. A co-worker of mine bought this unit and literally a week prior to myself finding out my smoker was broke, my friend received a brand new smoker from Masterbuilt because of a wiring issue, which means blowing the GFI at his house. His smoker was 1 1/2 years old, mine 2 years by the purchase date.

Same as all the other complaints, I bought a Masterbuilt 20070407 and of course just as my 2 year warranty was up, the company could not send a replacement part but they could offer me a new one at $150. This is the worst customer service I've ever dealt with. If I was going to purchase a new smoker, I sure wouldn't pay $150 on another Masterbuilt. I'll buy another name brand from now on.

Stainless Steel Electric Smokehouse Model 20070108 erupted into a big ball of flames. This unit had the repair kit on it that was supposed to prevent this.