About Masterbuilt Smokehouses
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Masterbuilt Smokehouses Reviews
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Updated on 01/27/2021: Still haven’t received any contact from customer service. My ticket number is **. I thought I should have received at least an email from someone acknowledging that there was a problem. Did Masterbuilt even respond to my original post on here?
Original review: Purchased 140 smoker in Nov 2020 used 3 times Controller will not turn main burner on. Contacted by website product is registered. Service ticket created with response for 5 bus days now been 3 weeks.
Thank you for taking the time to review our product. We are sorry to hear that you claim is experiencing a delay. We are privately messaging you so we can further assist you.
Masterbuilt 40” electric smoker worked great for 6 months. Now it won’t heat up. I ordered the Masterbuilt replacement element but still doesn’t work. Problem must be inside the sealed cabinet. We opened a case on the Masterbuilt website but have heard nothing. Really disappointed in the workmanship.
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Digital controller just clicked after about 2 years. Wrote customer service to ideas- no response. Ended up ordering replacement based on Masterbuilt parts website and choosing compatible controller based on model. Plugs did not match despite part listed as proper. Wrote customer service- received acknowledgement and promise to get back to me- no response. Sent follow up email to customer service- no response.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing a delay in response. We are sending you a private message so we are able to further assist you.
I received my Masterbuilt smoker as a Christmas present from my daughter and son in law. The smoker arrived damaged. The door has a large dent in it. The box had a small hole in it that was completely unnoticeable until I saw that the stainless was damaged on the door of the smoker. I attempted to contact masterbuilt via the support number on the box. Boy was that a joke. Live support no longer exist at masterbuilt. And that is not an exaggeration. ONLINE SUPPORT ONLY!!!! And that "only" works if you have fully, completely, and correctly registered your product online at the website. To include uploaded photos of the purchase receipt, model number, and serial number of the product. How in the Hell do you get the receipt for a Christmas gift in almost any situation let alone my situation.
The kids are both in the Air Force. They just moved before Christmas. Now one of them is on deployment (9 to 12 months) and the other is TDY in Hawaii. (6 months). The Masterbuilt reputation online has descended into the pits of Hell in the past year. (Just do a Google search) WTF??? I don't know who is running things there, but if they don't wake up soon and start steering the ship away from the rocks this company is finished. Companies like this are going to have to start taking some responsibility and step up and stop blaming everything on COVID.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing this issue. We are sending a private response so we are able to further assist you.
Masterbuilt has simply stopped providing any warranty or customer assistance. I purchased a smoker in October 2020 and after just one use the finish started melting. After 8 uses it's now a gooey black mess. Months ago I submitted an online request for support and have received no reply. Both listed phone numbers for the company provide no assistance. I've called multiple times. One says the mailbox is full and the second provides an announcement that warranty/customer service is exclusively available only online. It's simply not possible to contact the company to get any resolution. Avoid purchases from Masterbuilt.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing this issue. We will be sending a private reply so we are able to further assist you.
New Star Rating should be ZERO. THIS IS ONLY RESOLVED AS FAR AS THE COMPANY MAKING IT IMPOSSIBLE TO FILE A CLAIM! They will only process claims on-line and require these items to even let you contact them:
1. the model number which their system does not recognize.
2. The serial number which is stamped in a piece of tin foil with letters overlapping and is totally unreadable.
3. A copy of the receipt that they know I do not have since it was a gift.
They also stated that they work EXCLUSIVELY WITH WARRANTY CLAIMS. So if your unit is over one year old good luck with getting parts! This is my first and LAST Masterbuilt product.
The first problem is the digital display (in blue) is so dim it can only be read in total darkness. I did like this WHEN IT WORKED. Now after one year the bluetooth will not connect (it did before) and the controller will not allow me to set the cook time. To top it all off their website and customer service are totally worthless when you have a problem. To reach customer service you have to submit an online form that requires you to enter the model number and serial number. Their site will not recognize my model number and the serial number is NOT readable as stamped. They also require a purchase date and photo of the purchase receipt. Since I received this as a gift I do not have either one. No phone number is provided to make contact.
Thank you for contacting Customer Support. We are sorry to hear that you are experiencing this issue. We will be sending a private message so we are able to further assist you.
I received a pellet grill at the beginning of December from manufacturer's website. It arrived with multiple spots of damage. Dents all over, broken screw holding door on, bent panel covering electronics on pellet box. Submitted claim online same day I received the grill, and here we are almost a month later and still have heard nothing. If I knew this is how the customer service was, I would have never purchased this grill and I definitely will not be purchasing anything from this company ever again.
Thank you for taking the time to review our product. We are sorry to hear that you received the grill damaged. We will be sending you a private message so we are able to further assist you.
Masterbuilt contacted me and sent the replacement chip tray at no charge. They answered my questions about the availability of replacement parts and were helpful. Based on this, I would revise my statement about avoiding their products and now again consider myself a satisfied customer. Thank you.
I bought a Masterbuilt 40-Inch Front Controller Electric Smoker with Window (20070512) from Amazon several years ago. I actually used the smoker with no issue and was a satisfied customer up until several weeks ago, when I tried to contact the company regarding replacement parts (heating element stopped working). While I was ordering the replacement heating element (from another appliance parts company), I noticed a few other parts I would like to replace - my controller pad's plastic covering had cracked and the meat temp probe wire sheathing had worn away - so I figured I'd replace those too while I had the unit apart, unfortunately, those parts were out of stock. In my research to find these parts, I learned there was a product recall on my model. So, I went to Masterbuilt's website to see if they had more info on the recall and possibly a few more parts and this is where my satisfied customer experience turned negative.
I registered my product using their customer-adverse process. My original receipt and model and serial #'s weren't good enough for them; I had to actually provide a photo of the same #s from my unit - which I did, with growing frustration. I then sent them an email regarding my questions and never received a response; I then tried calling them and was shut down by a voicemail that basically admonished me (a paying customer) for trying to call them saying everything must be done through their website - to which they do not respond.
I did replace the heating element and the unit still works with the cracked manual controls. However, I'll likely be in the market for a new smoker soon and can bet it won't be anything made by Masterbuilt. If anyone at Masterbuilt actually reads this (I see their 'bot' responses on Consumer Affairs) they should think about the damage they are doing to their brand and future business by treating their customers as poorly as they do. I've read through the long list of complaints they've received by first-time users and cannot understand how they can remain in business with such poor customer service. Good luck to anyone that purchases their products.
Thank you for your feedback on your recent experience with Customer Service. While we are sorry to hear that you did not receive a response to your case, we would be more than happy to proceed with providing you with a resolution. We will be sending you a a private response so we can further assist you.
I have placed an order December 7 for an analog electric smoker. I message the company and no response. This was supposed to be a Christmas gift! Most companies you get a tracking shipment method and estimated arrival dates.
Thank you for your feedback on shipping. We are sorry to hear that you are experiencing a delay. We will be sending a private message so we are able to further assist you.
On 11/20/20 I purchased a Smoker/MES 440 from the Masterbuilt website, it arrived extremely damaged. I have attempted to contact Masterbuilt by filing a case through the website, sent multiple emails and have yet to hear a response from Masterbuilt. I am just looking for a resolution, either refund or replace the smoker. I have sent supporting documentation (photos) of the damage smoker. I am frustrated that Masterbuilt/Customer Service has failed to connect with me on a resolution.
Thank you for taking the time to review our product. We are sorry to hear that the smoker arrived damaged. We will be sending a private message so we are able to further assist you.
I purchased 2 different Masterbuilt vertical smokes. The 3rd time I used one unit, it stopped working completely. Replacement parts must be purchased but are backordered until January. No one answers phones and the website does not offer much assistance or parts prices. The body of these units are well constructed and functions well but the electric control panel is absolute trash. This product should not be purchased!
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing this issue. We will be sending you a private message so we may offer a resolution.
Updated on 12/16/2020: Masterbuilt says they considered the matter closed but didn’t address the problem I had. I explained I ordered a part and it’s the incorrect part and their resolution is that I go onto their website and order the parts. I need someone to get in actual contact with me so that I can return the incorrect part that I paid for and ordered with the correct part. How is this company still in business????
Original: I have a model 20071317 smoker serial number bz111725. I ordered a replacement power circuit card board kit on 11/25/20. Part was delivered 12/3/20. Circuit board is the wrong replacement part. Connectors do are not compatible. I tried calling the company and it’s strictly online support! Tried to go through website to upload pictures of the parts and reason for part return and their site will not let me submit. When I ordered the part that I paid for ($25 plus shipping and tax over $35) I had no issue getting through. Now I can’t contact anyone.
This company should be ashamed of itself making it so difficult to get true customer service. I purchased another vertical smoker from Home Depot that cost $300 that same day due to thanksgiving the next day. I’m sure I’ll have issues and I regret buying another. I wanted the circuit card to repair this smoker and to give to my daughter and husband. I’ve read other reviews from consumers like me. What a sad company that treats consumers like this.
Thank you for your feedback regarding customer service. We will be happy to offer a resolution and will be sending a private message so we are able to further assist you.
I received the electric smoker in August 2020 as a gift. The first time we tried to use the smoker it kept tripping the GFI outlets. After jumping through numerous hoops just trying to reach customer service someone finally reached out to open a claim. Masterbuilt Support Case # **. I was told on multiple occasions that a replacement part would be shipped. I tried confirming this and I was told once again it would ship at the end of October. I never received the part or confirmation it shipped as I was promised and when I inquired I was told by the customer service rep that the part would arrive in late October and I would receive a notification when it shipped to me and then the Representative told me to NOT TO REPLY TO HER EMAIL ANY LONGER and that if I needed anything else I would have to open another claim. WHAT!? You never rectified the first claim. You have not even done what you said you would by shipping a new part for the defective part.
It has been months and I have no new part and the best response from this company is that if I have anything else to say that I need to open another claim. I have never experienced such lack of customer service and it appears from other reviews I am not alone. It is sad to think my daughter used her own hard earned money to get me a present and the company who sold it refuses to stand behind their product even though they say they will. I would have returned the entire unit had I known this company had such lack of care for its customers. This is my final attempt to reach someone at the Masterbuilt company who actually cares about their customers and whether or not they have any integrity at all to live up to their own promises.
Thank you for taking the time to review our product. We are sorry to hear of your recent experience with customer service. We would be happy to provide you with a resolution. We will be sending a private message so we are able to better assist you.
I would NOT recommend Masterbuilt smokers to anyone. I have had 3 of them and WHEN they work they are good. 2 of mine the Electric Controls went out in a VERY short time leaving them useless, When the main control unit you can NOT USE IT. DISAPPOINTED. I know 3 other people that have had the SAME problem... When I contacted Masterbuilt company they told me I would just have to replace the main control unit at my expense... The Worst Customer Service...
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing power issues with your unit. We do offer a 1 year warranty from the date of purchase. If the unit qualifies under this warranty coverage, please complete the registration and contact us form so we are able to further assist you.
On 9/19/2020 I purchased the MES130. On the same day I ordered two Items Broiler Pan 30" #310239244, Cost $24.00 and S&H $24.99 Plus Disposable Pans 30" $14.99 Plus S&H $24.99. As of today 11/28/2020 Nothing! I have called and Emailed this company for over 2 months at least 3 times a month with never a response. The worst customer service. This was purchased from my local Home Depot which they tried to help but they never received a return call or email from Masterbuild. My best advice I can give don't waste your time or money on this fly by night company.
Thank you for taking the time to inform us of your recent purchase with The Home Depot. Unfortunately, we were not able to locate your order based on the information provided. For best assistance, we would recommend contacting HomeDepot.com for orders that are placed online. Please let us know if we can be of any further assistance.
I ordered a vertical smoker. Opened it to assemble and the Interior cabinet was damaged with broken bolts. The exterior was fine so this was obviously a quality control issue and not a shipping issue. Even worse, I can’t call to speak to anyone. I need the entire cabinet replaced and concerned because they state on the website customers are responsible for return shipping! Not fair practice when you ship defective products. On the support portal I have to wait up to 5 days to hear anything back. Why so long? I purchased a gravity series smoker and when I needed support on an error code for that it took every bit of 5 days to respond. Not helpful considering you’re cooking and using the grill! I am angry at myself for giving them a second chance.
Thank you for taking the time to review our product. We are sorry to hear that the smoker was delivered damage and will gladly assist in providing you with a resolution. We will be sending a private message so we can further assist you.
I'm in my fourth week of trying to get my brand new Masterbuilt smoker to work out of the box. You might ask, "Since Masterbuilt sold you trash, why don't you return it?" Good question. I bought this smoker on sale on Fathers Day at Lowe's. I thought I could pick up a good deal on a new hobby, but I was too busy to open the box until after the retailer's return period. I wasn't worried, because it's a brand new, made in the USA product, right? Wrong. It has never turned on. I've been all over every DIY chat board I can find and tried everything they recommended. Masterbuilt won't answer the phone at all. The website said I had to register the product to get customer support, which I did. But then, there is no obvious way to email support or support a ticket. When I finally figured it out, they asked me what type of cleaning products I'd been using, what temperatures I'd operated it in, and to try unplugging the power supply.
I reminded them that I'd spend weeks trying to get it on - so most of the normal temperatures in the US. I didn't receive any diagrams for disconnecting the power supply, just instructions to unscrew a panel and do it. I did unscrew the panel and have no idea what I'm looking at. And I've never cleaned it, it's new out of the box. It's a product that won't turn on. I've tried for a month. Searched every chat board I can find and emailed customer service. There's no help available. If you buy one, return it before you get out of the parking lot. Save yourself the hassle.
Thank you for reviewing our product. We are sorry to hear that you are experiencing this issue and would appreciate the opportunity to provide you with a resolution. We will be sending you a private message so we are able to provide you with a resolution.
Wednesday, December 16, 2020 Masterbuilt is known for manufacturing low priced cookers. Made in China a good amount of interior space is in the Sportsman Elite 30'' digital electric smoker I have. Since September 2020 I tried to find the problem that was troublesome for a novice smoker repairman. Price and product have their significance and now since we have this worldwide virus that’s hampering commerce it’s like throwing darts hoping to hit the bullseye to repair things. There are three parts that the Sportsman Elite 30'' smoker needs to operate, a $30 (9907170133) - Digital Control Panel Kit, $11 (9907120011) - Element Kit - 800 Watt and a $37 (9907160013) - Power Circuit Board Kit. Am I happy about the customer service results or the parts that they charge for a nearly brand new used twice cookware or the technical support services? No not really? Hopefully I can update the review when the job is complete.
On September 4th, 2020 I'm reading the manual and I could not find a troubleshooting procedure to get the smoker running again at the time we needed it at this moment. The unit was used twice, always garaged, kept out of the elements until used outside on two nice days. During a cook not even half way to completion the unit stopped working, no heat from the element no display on the digital control panel and no help from customer service. We were having a family party serving ribs, chicken, sausages and roasts in which all this meat had to be evacuated from the unit and finished inside in our home oven which created a big inconvenience in preparing the food in time for the gathering minus the smoky flavor.
I needed the procedure on finding which part stopped the unit from working. Customer service was no help, said the unit out of warranty, try replacing these parts and see if that works. Well thanks for the advice when you don’t have the parts in stock and why should I be guessing which one of these parts that are non refundable I should purchase, and why does or did this unit stopped working after the second use. So today we are sitting on a dead unit taking up garage space and still no answer for the manufacture.
Thank you for taking the time to review our product. We are sorry to hear of your recent experience with the smoker. We will be sending a private message so we are able to further assist you.
We bought a smoker at the store, noticed 1 of the handles was broken. Ordered 1 online-they sent an Allen wrench. Didn't have a valid phone number and when we emailed, an auto generated response said email address for customer support wasn't monitored.
Thank you for taking the time to review our product. We are sorry to hear of your recent experience with making a claim through our website. We will be sending a private message so we are able to further assist you.
I got my smoker about a year ago. Used it about 4 times. Now it shows an error code and will not work at all. I have been trying to contact customer service due to the virus. Can't get any help. I didn't know you can get the virus on the phone. I guess I will have to junk this one! I will not buy anything with Masterbuilt on it again. And my smoker has never been outside. I have it in my shop with fans to vent the smoke.
Thank you for taking the time to review our product. We are sorry to hear that the smoker is not functioning as expected. Our call center has been closed and our staff is currently working remotely so we can remain safe during COVID-19. We appreciate your patience during this time. A private message will be sent so we can further assist you.
Last weekend my smoker just stopped working. When I turn it on I get an a code and then it shuts off. I had 8lbs of chicken wings I was to cook for a party that I was unable to cook, which inevitably had to be thrown away. I email Masterbuilt, because well that's the only option given to me. I received a automated response saying that I would hear back within 5 business days. I am now on business day 10, and still no response and still no use of my Masterbuilt. I have only had this product for 3 months. I am so upset and disappointed that I cannot get anyone to help me whatsoever. No one can tell me why these codes are popping up, even their app was rated poorly!
Thank you for taking the time to review our product. We are sorry to hear of your recent experience with the smoker. We will be happy to assist you with further troubleshooting so we can get your unit smoking again. A private message will be sent so we can provide better support.
I used the smoker one time and on the second use the control panel no longer worked. I figured out the power cord transformer was bad and it needed to be replaced. Their website does not list a phone number. You only can contact by Masterbuilt email. They promise to contact you in 3-5 business day. I sent in a warranty request on 9/6, it is now 9/24 and now response past the auto response on 9/6. I can't use my brand new $900 grill and no response from the company. I would not buy from them again. I hope I get my grill to work.
Good morning Jeff,
Thank you for sharing your experience. I am sorry to hear it has not been a positive one. All phone service has been suspended as our team works remotely to ensure their safety and are still available through the web form. Please note, cases are handled in the order received and additional messages will mark a case new, moving it to the end of the queue. We want to make sure you are taken care of as quickly as possible. A private message will be sent to gain more information.
I bought the Smoker (Serial FY111952) on May 24, 2020. Within 2 months:
- Door Open Sensor on front of the grill has burned out and the control panel only reads "Door Open" and the thermostat doesn't work.
- Cover for the smoker has totally faded from black to light grey and the eyelets have rusted.
- Rotisserie will only rotate 5-10 degrees in one direction and then return 5-10 degrees.
The concept of the smoker is fantastic, but there has been no response to my on-line "Contact Us" posting. The excuse of not answering phones due to COVID is old, there is no reason not to have Customer Service working phones and/or responding to service submissions. All I want is the replace the "door switch", replace the "control panel", replace the rotisserie motor and replace the cover. All of these are only a few months old. Masterbuilt, please do the right thing. **
Thank you for taking the time to review our products. We are sorry to hear that you are experiencing this issue. Multiple case submissions or responses can delay our response time. Please be sure to include pictures of the components and the proof or purchase for warranty claims. Please let us know if you have any questions regarding this process.
Do not buy a Masterbuilt electric smoker. It's bad enough that a product that costs a couple of hundred dollars lasts less than 2 years with only approximately 20 uses, but there is absolutely no customer service.
2. Fill out the online form as requested and get an automated response that they will respond in 5 business days. Two weeks later nothing.
3. Go to their Facebook page and start complaining. Response is to give them my ticket number and they will have someone respond. Get an email response asking me to explain the problem - which is what I entered on the original complaint.
4. And now absolutely nothing from them.
Buy another product that lasts and actually provides customer service if you do have a problem.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing issues with the unit. Response time can be delayed if multiple case are submitted or multiple responses. Also, please make sure that all contact information is correct so we can respond accordingly. If you have any questions, please let us know.
In June of 2020 I ordered 2-replacement burner tubes for my Smokehouse smoker. When I received them they were wrong and would not work on my smoker. I contacted customer service the next day. Never heard back until late July a month later. The rep. Stated he placed an order for the correct parts. When I received it, I opened it just to find a door handle when I had ordered 2- burner tubes. I reboxed the two wrong burner tubes and the door handle and sent them back. It has now been around 2 weeks and have not heard back from them. They got my money this time. But I will never buy anything from them again.
Thank you for reviewing our product and for your feedback on your recent experience with customer service. We are sorry to hear that you are experiencing a delayed response. Please make sure when you create a case that you are not responding multiple times or creating duplicate cases as this will cause a delayed response. If you have any questions, please let us know.
We used the smoker one time and it never got over 200 degrees and since then it does not heat up over 150 degrees. At this time MasterBuilt call center closed and when you send an email it states they will answer within 5 business day. It has been over two weeks and there has not been any correspondence. I would be okay even if it was an email stating that they are behind and will get back to me in 4-6 weeks. We were so excited to use it and now it is just a decoration until we can get the parts to fix it.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing this issue with the smoker. When using the smoker, please only using an extension cord of 10 feet maximum. For faster response, please create one case and response as we answer in the order in which they are received. Please let us know if we can be of any further assistance.
I purchased the Masterbuilt Electric smoker in 2019, the day before Thanksgiving, to smoke a small turkey. It worked out OK but I noticed that the temperature kept going way up. NOTHING that I have cooked since then has been as it should be, the gauge is electric digital, and you cannot tell what number it’s showing! Please spare me about cleaning the gauge. That’s is not the problem. Masterbuilt is not paying attention to their consumers, selling us trash. So anyone reading this, if you are thinking about buying a smoker from this Masterbuilt? I am going to honestly say don’t do it, they do not respect or honor our money, because if they did they would not have so many people on here saying the same thing about their smokers not working. I see through your “I’m sorry and” just lies.
Thank you for reviewing our product. We are sorry to hear that you are experiencing this issue and would appreciate the opportunity to provide you with a resolution. We would recommend disconnecting the digital control panel to allow the component to reset. If this does not resolve the issue, please create a warranty claim so we are able to further assist you.
My wife purchased the John McLemore Signature Series Electric Smoker, model # MB25075517 for me on 11/28/2019. On July 30, 2020 (product is less than 1 year old and under warranty), the top hinge of the smoker door broke, looks like a weak weld. Masterbuilt's customer service phone number instructs you to use their website, so I attempt to register my smoker online but my smoker does not have a serial number plate (should be on the inside of the door). Afterwards I open a support care, receive the automated reply and wait 5 business days.
5 business days pass and I have not received anything from Masterbuilt, so I follow up with an email and photos. 5 more business days pass and still nothing, so I send another follow up email. Their website indicates someone will be in touch with me within 5 business days but now it has been 10 business days and I have not heard anything at all from Masterbuilt. Extremely poor customer service, Masterbuilt needs to stand behind their products.
Thank you for taking the time to review our product. We are sorry to hear that you are experiencing this issue. We have recently transitioned our customer service to digital support due to COVID-19 restrictions and we are working diligently to provide a timely response. For faster response time, please create one case and reply so our customer care team can assist you. The serial number is located on the back of the smoker under the Caution and Warning label.
While I was unhappy with the initial lack of response, Masterbuilt made things right in the end. I was sent replacement parts but they came damaged in shipping and missing a couple components. When I informed Masterbuilt, they had me dispose of the unit and just up and sent me an entirely new unit that is working beautifully. In addition, they also sent me a care package for my troubles during this whole process. I know that they lost money trying to honor the warranty at this point, and they still persisted in working with me until I was satisfied with the outcome. Thank you Masterbuilt.
The Masterbuilt electric smokers have a community built around fixing problems the smokers have. Issues like ingress of water affecting circuit boards that really ought to have good protective conformal coatings and temperature sensors that read higher or lower than temperatures present, and woodchip pans that are improperly assembled and wont thoroughly burn. Unfortunately you only learn about this when you start to google search things like "Smoker temperature wrong."
My trouble is that my smoker is reading 25 degrees hotter than the smoker actually is, hence, it shuts off early and the smoke chips never burn up to ash like they're supposed to. It only ever blackens the wood. I've been trying to get a response from customer service for over 30 days. I reached out to them over Facebook messenger, and I was told I would be receiving an email promptly about my neglected support case. I have yet to receive that email.
Initially, I was pleased with the smoker and left a very positive review with great engagement over on Ace Hardware. Even without the chips burning completely and the temperatures being too low, I like the build design and the features. I think I'll be reluctantly going back to that review and dropping it to 1 star because the product warranty is part of the product and it should be reflected in the review how poor the support is. We are all affected by covid, my place of business isn't using that as an excuse to lean on for failing to return emails so why is Masterbuilt? Email responses is the one work from home style job that shouldn't be suffering out of any other task.
Thank you for taking the time to express your concerns with our product and team. I am very sorry for the delay. We are experiencing very high contact volume and delays in service, due to COVID-19. Please note, each additional message will mark a case new, moving it to the end of the queue. That said, we will be private messaging you to gain more information about your specific case.
I purchased an electric Masterbuilt smoker in June. Model #MB25071217. I used it twice and it worked great. The 3rd time I started to use it I got alarms/errors. Have submitted two claims to warranty and received no response. After reading several forums on the internet I believe the issue is the control module. They are available to buy online but Masterbuilt should replace under warranty.
Thank you for sharing your experience. I am very sorry to hear it was not a positive one. I will be sending a private message to get more information so we may ensure we take care of you to the best of our ability. If it has not yet been completed, please ensure your product is fully registered.
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