Masterbuilt Smokehouses

Purchased a replacement element. Worked great for 2 days. Now, element will not heat. My main question is simple...many problems with the JMSS electric smoker. Why has there not been a recall by Masterbuilt? As has been said previously by another disgruntled customer, when I spend 300 plus dollars on something, I expect it to work more than 5 times! I shouldn't have to be purchasing replacement items for a practically new item!

I purchased this Masterbuilt 20070512 40-Inch Front Controller Electric Smoker and have been happy with the results smoking various foods. However, shortly after I started using it (about 4-5 uses) the wireless remote stopped working. Sometimes I can get it to connect if I open the battery cover and squeeze the battery into the compartment but usually the screen will go blank as soon as I take my finger off. Anyway, I figured I could live without the remote control because it's not that hard to walk outside and check the control panel on top of the smoker to program and check what the temperature and time settings are. However, a few more uses is (about 10 total) the plastic cover over the electronic control panel came loose on the bottom. It was still attached at the top but was clearly not water-proof anymore. Since the control panel sits on top of the unit that's not a good thing if there is any kind of drizzle or rain.

I have a propane smoke and called customer service about the function of the gas valve not working properly. It was stated from the customer service rep the gas valve assembly is defective and they could sell me a new for 50.00 dollars. This smoke is just over a year old. Now I have a smoke with defective parts could create a problem if I use the smoke. In my opinion this unit could blow up or create a fire. I was surprised after talk to the supervisor. The answer on the communication from the service rep was Service Rep is new and shouldn't told me the part is defective. From what I could tell the supervisor advice the reps to mislead the customer think it's their problem and they have to pay for the repairs. I am surprised that a company wouldn't take responsibility for their products.

I bought a Masterbuilt Smoker and the first one shipped did not work. I returned the first one and was shipped a 2nd one. On the 2nd one the tub that holds the wood chips does not turn to drop the chips into the box to burn them. It never worked. Is there an easy fix. Thanks.

I love the smoker (ESQ30BP) itself, however, the digital control panel went bad after using only 3 times. I can reorder a new one for $44.99 plus shipping but not sure I’m going to because chances are it may go bad again. A lot disappointed in the quality of control panel. From the reviews sounds like this is a defective issue with this unit. First time customer... not happy!

It sounds like everyone has the same experience here. You buy the smoker, you final get the hang of it, you make some great food, and it ends up breaking down. My first one had problems with a burnt out wiring. It would turn on and do some crazy beeping thing and die on me. I had the first one for less than two years. I see there is a brand new smoker and go ahead and get a new one (since they look like they listen to a lot of the concerns and fixed some problems).

I was giving the Masterbuilt Signature Series Electric Smoker for Father's Day two years ago. We have moved twice since then and I was able to use it 4 (four) times. I go out today, 4-29-18 to smoke some chicken and it won't heat up. Keeps tripping the breaker. What a disappointment. 4 Times!? It isn't the house, as I checked. This will be the last Masterbuilt anything I buy!!!

The Masterbuilt electric smoker looked like a nice smoker, however for the price and only using 3 times it quit working. On closer inspection we found it looked like it shorted out and burned the inside insulation. Pretty expensive for only 3 uses. From what we found looks like we will be purchasing a new smoker however don't think it will be another Masterbuilt. Too bad my receipt was tossed from Farm & Fleet which was purchased as a gift.

I love cooking food with these smokers, however, 3 have failed due to either control head or element failures. The internet is littered with people trying to solve various problems with these smokers. I will probably not buy a 4th smoker, too much trouble.

I was given a 30” Sportsman Elite smoker for my birthday late 2016. Of course now it’s out of warranty. At first temps would shoot up or go low resulting in a very bad experience with meat (sometimes burnt sometimes undercooked). Now the control pad registers 240 degrees even when it’s first turned on and the door is open! The up/down buttons seem to have a mind of their own. Sad since I didn’t use this many times. Can you tell me what I need to do to fix this unit?

Purchased the smoker a week ago. Used it once. Smoked a pork shoulder at 235 degrees for nine hours. The smoker did a good job. Was moving it around in the garage an hour ago, and lo and behold... I discovered the paint is peeling off the area of the main smoker box around where it contacts the door seal. Just noticed the warranty SPECIFICALLY doesn't cover paint peeling. I guess they already know this is a problem. I wish I had seen this little disclaimer before purchasing. I would have purchased a different brand. Again, less than two weeks old. One use. Sad.

Bought this smoker about 10 months ago and it lasted about 4 times cooking, after emailing the company and no response for 3 or 4 days. I called Masterbulit, diagnosed the problem and got parts only to be wrong diagnosis. Sent another part and seems to be working, not sure at this point though, my problem is. Who wants to work on these things? I bought to cook on, it takes two people to put parts on. Congratulations to the people who have no problems with their purchase. Very nasty job replacing these parts. I would NEVER buy another product from this company, nice customer service, and they will send all the cheap parts you want, but you have to be the mechanic.

Bought a competition brisket for a special event this weekend and started smoking Friday night. Just 3 hours in the smoker temp shot to 300 and is stuck there, even though the inside temp is already back down to 75 degrees. It is just the third time I have used my Masterbuilt 30 Electric Smoker that I purchased from Academy Sports + Outdoors. What a downer!!!!

I bought my Masterbuilt smoker and right out of the box the control panel did not work. I will say that they sent a new control box, but I still had to put a digital thermometer inside to manage the heat inside. Seems the readout is off about 10 degrees. I was very happy with its cooking performance, and after only 15 uses (yes I counted)... I go to smoke a turkey only to go out to check on it and it's cut off. Temperature was down to 91 degrees (by my digital remote thermometer)... I cut it back on and it won't heat up... all the control, lights work but NO HEAT... I see I'm not the only one with this problem.

I purchased a Masterbuilt Pro electric smoker several years ago. I was a beginner smoker and had a lot to learn. I only smoke a couple times a year but never really got good smoke in the smoker. I read tips online and figured that it was just my inexperience. I read an article online that said that Masterbuilt has a retro kit for my smoker. I called them on 4-10-2018 and was told that all lines were busy and that I could leave my number for a callback. I waited two days for my callback but it never came. I called on 4-12-18 and spoke to a very nice lady.

I bought your product & first time something goes wrong with it. Cannot get the parts to fix it. First & last time to purchase a Masterbuilt product. Spend that kind of money on something only to throw it away.

I bought a Masterbuilt Electric Smoker in December of 2017 with my Christmas bonus from Academy Sports and Outdoors in Mesquite, Texas. Today, on April 4, 2018 I have attempted to use my smoker for the third (3) time. I smoked a Turkey for Christmas and one brisket about 3 weeks ago but, now today the piece of crap continues to overheat even though I have the smoker thermostat set for 250. The smoker runs up to 300 degrees and then shuts off. I was trying to smoke a Boston Pork Butt. I guess I will have to finish cooking it in my oven. I am incredibly disappointed in my experience with this smoker. I'm not going to waste my time trying to go through Masterbuilt's customer service department because looking at other reviews they are apparently aware that they are selling an inferior product. I have stored and used this product correctly and have taken exceeding care not to hurt or damage my first and probably last Masterbuilt Electric Smoker.

I bought my dad a 40” Masterbuilt smoker a few years ago and now it’s not working. It doesn’t heat at all anymore. The panel says it’s heating but it doesn’t. He loved using it and is saddened by the fact that he can’t anymore. Is there anything you can do?

Bought this Masterbuilt electric smoker 4 years ago and only used it few times (10). Went to smoke with it today and got error codes that won’t reset. Looked online and found this is a major problem with this smoker. Why wouldn’t Masterbuilt try to correct this. After seeing all the other people with the same problem and not getting help, and there are hundreds of them, I will be looking into different brand of smoker. I am retiring and plan on smoking meat all the time, I need a dependable product and this company can’t seem to put one out!

I bought a Masterbuilt electric digital smoker about 4 years ago and loved the performance and convenience, for about 6 months. It would start up and by the time I brought the food from the kitchen it had shut down and refuse to start up again. I stored it covered in a commercial metal building with a concrete floor fully protected. My son took a look at it and discovered a wiring problem. I was thrilled he was able to repair it, until it did the same thing. I really missed it and bought another, same problem. It's so upsetting to spend $$$ on a product that just does not hold up. Masterbuilt you should change your name, your smokers are obviously not built by a master!

I purchased the 42” electric window sportsman elite on 12/6/2017 and attempted to use it for only the 3rd time today 3/24/2018. It will not allow me to set the temperature. I’ve followed the directions and pressed the digital temp control once after startup but it will allow me to set a temp. The time control works fine. I’m extremely frustrated as this is only the 3rd use. Please point me in the right direction to get this resolved. I’m a member of the American Culinary Federation and don’t understand how Masterbuilt can charge a premium price for an item that clearly has electronic defects?

This model (20072415) is less than 9 months old. The last two times I wanted to use the unit the temperature gets too hot. On the digital readout it goes to over 800 degrees and there is no way to lower to temperature except to shut it off and on again. Brought the unit at The Home Depot. Very disappointed in the reliability of the unit. Serial unit bo091650.

30" mdl. 20072115 purchased in Feb. from Academy in Grapevine Texas. Smoker worked well for 4-5 uses then bluetooth became contrary to connect. Used several times without remote feature... then TEMP. became uncontrollable... TEMP would rise above 300F and not respond to control. I would have to turn it off completely and then resume... TEMP would rise back to setting and appear to be ok for a while THEN rise uncontrollably again until shut off! NO JOY IN THIS!

Academy says warranty is through MFG which I think is BS!

I purchased my Masterbuilt smoker from Academy Sports. I have used it a total of 3 times in the 2.5 years I've owned it. I absolutely love the way it cook(ed). The last time I used it was well over a year ago. I attempted to use it about 3 months ago and it kept tripping the breaker when it reached its set temp. I googled it up to troubleshoot only to learn that this was a ongoing issue. When I contacted Masterbullt customer service. I spoke with the customer service rep. As I begin to explain my issue and the parts I needed. The customer service rep corrected me and told me I did not need a control unit, but instead I needed an element. I advised him I don't think the element is going to fix my problem, but I'll try it.

This cold smoker attachment is ok. But I’m very disappointed that it only comes with j hooks to mount it to your smoker. I recently found out that they make a mount for it to permanently affix it to the smoker and called about it and they want 50$! For this little piece of metal. My goodness. Seeing how you pay a arm and leg for the smoker and another 65 for the attachment and then they want to short you on the mount. Very disappointing. I was planning on upgrading smokers. Look like I’m going with a Pit Boss.

I purchased this smoker (Masterbuilt Sportsman Elite 40") from Bass Pro in early 2017 and for the first 9 months it worked flawlessly. All that soon went downhill fast, first the temperature probe went, I made a call and they were quick to send me another. Next the temp in the smoker started to rise on its own, and by rise I mean that I set the temp to 225 degrees and after about an hour the heating element kicks on and won't stop rising. One more call into Masterbuilt and they told me my product was out of warranty but they would sent me a new internal thermostat, that's was all well and good but when I purchased this unit it had a 1 year warranty.

My wife bought me the big electric Masterbuilt smoker. Don't remember the size, it was a Christmas present and I have only used it 3 times and it shuts off by itself. It does this quite a bit during the smoking process. I'm aggravated to say the least because I have to constantly check the smoker to make sure it's still on. I cant return it back to Sam's Club because they want the original packaging which no one keeps. I'm to the point now that I'm going to just throw this one out and find a different smoker from a different manufacturer.

I bought a 30" digit smoker and it worked 1 time, now it doesn't produce any smoke no more. I called into customer support (good luck trying that as the first 60 times you usually get a busy signal before you even get into the main menu). The customer support admin there was telling me to loosen screws to adjust the height of the heating unit, which I tried without any change, then was asked to buy different woodchips which I did - no difference, then they had me put in 4 chips and hear up to 225, the chips slightly turned black but there was no smoke at all visible when opening the door.

Masterbuilt 30" electric smoker - We purchased this smoker back in Dec 2016 as a gift to my father-in-law and I just found out that he ended up purchasing a new Masterbuilt Sportsman Elite Smoker (Cheaper Model) due to the one we had purchased back around Christmas time of 2016 had stopped working and has something to do with the control box and it turning off every 3 or 4 mins. I asked him why he didn't call and replace it but he said for as much as it was going to cost to fix it there was no point especially since there are so many other issues he read about online about it. Very disappointed that we spent $300 on a smoker that he used maybe 10 times total.

I received a Masterbuilt 30" digital electric smoker for Christmas this year after wanting one for years. After one use it completely died... It was kept covered, turned off properly, wires are sealed, nothing at face value seems to be wrong with it but it won't even turn on! I wish I could give a good review of this product and company, but your money is better spent on something you can use more than once.

I purchased the Masterbuilt 40 Electric Smoker from Sam's Club. Used it twice and it worked great. Then after that all went downhill and it's been a battle to smoke since. Went to roll it out of garage and back panel completely separated. Then intermittent heating issues, not heating to temp, randomly shutting off, and overheating. After the 1st year it basically became a warming box. Customer service was zero help with Masterbuilt, "I could buy heating element", could return to Sam's, so spend more money or return. By the way Sam's wouldn't take back without all packaging and who keeps that? Took heating cover off and fixed the Chinese connections and it worked ok for a few times then again back to same crap.

Masterbuilt 40" electric smoker - I bought this gift for my husband for Christmas. He used it the first time and it works fine. Mind you we've had several of the Masterbuilt and we've loved them. However today is he's trying to cook his brisket it keeps shooting up to 300 degrees and then giving an error on the temperature. I'm very disappointed and now we have a very expensive brisket that's going to be ruined. After this only using this the second time this should not be an issue at all. I'm very disappointed and disgusted that I spent this much money on something that's not going to work.

I purchased a Masterbuilt 20071910 two years ago and have cooked on it twice. Well, I get it out this past weekend to cook, guess what, it doesn’t work! Now I’ve kept it covered in my storage room the whole time! Thinking it could be the element. I called Masterbuilt and ordered an element, and just in case I got two of them to have a backup. You guess it, still doesn’t work!!! I check the element with my electrical meter and I’m not getting voltage to the element! So I guess I’m stuck with a piece of junk!!! I will be purchasing a different brand in the near future!

Received 30" Masterbuilt digital smoker as a Christmas gift December 2016. Digital panel didn't work so Masterbuilt sent me a new one. Have used the smoker 8-10 times this past year without any issue. Always covered, always stored inside. When used, it's inside my shop. Went to smoke a brisket this weekend and same problem, digital panel chirps when plugged in but won't power up. An obvious quality issue with this smoker. Called Masterbuilt and was informed that the replacement panel was only warranted for 30 days and I would have to buy a new one. I don't think I should have to because there is an obvious issue with my smoker. Customer support stated she had the same smoker and never has had an issue.

Purchased this 40" Digital Electrical Smoker in early Fall 2017, smoked a few things and none of them would come up to temperature. I thought I was doing something wrong. Tried to smoke ONE <2 lb cornish hen today for 6 hours with a temperature setting of 250 degrees, the internal temp of the meat only got to 140 degrees. The smoker itself only reached 220 degrees. I am very upset with this unit. What a waste of MY money! Going back to the old fashioned Brinkmann. I guess this one will go to the landfill!

So my Masterbuilt Smoker (30in gen 1) seems to be having some issues. I can't seem to get the meat probe to read properly as well as I don't think the burners burning near as hot as it needs to reach the internal temperatures of the meat that I'm smoking. I would like to know if there's a website or if there's a specific book of instructions that will help me troubleshoot the reason for my Masterbuilt.

My wife bought this smoker for me as a gift for Christmas of 2017. The first time I use it was flawless. I loved it and was hooked and started smoking every time I could. Then the controls just started shutting off every 20 or 30 minutes by themselves. Started reading reviews and was disappointed and feel as if my wife was suckered and purchased a piece of garbage. Save yourself and stay away from this brand altogether. Now that being said since it’s only 30 days old this company will send me a new controller that works and I can retract this review and write the one I first wanted to.

I purchased the Masterbuilt MES 140S Digital Electric Smoker over a year ago, but have only used it maybe 15 times max. A couple of weeks ago I was pre-heating it and it wouldn't go any higher than 240 degrees. When I contacted Masterbuilt they were kind enough to send me a new element because they said that was what the problem was. After installing the new element and I tested it and now it wouldn't get any hotter than 150 degrees. So once again, I contacted Masterbuilt and this time they said it must be the control unit and sent me a new one of those. After installing the controller I went to test it again and now the element didn't heat at all. When I installed the element initially I didn't replace the connectors with the ones that came with the element because there wasn't any visible damage to them, but as a last resort I went ahead and replaced them to see if maybe that was the problem now.

I bought the Masterbuilt Sporstman Elite Electric Smoker (Model: 20071414) this unit back in November 2016, the unit was working perfectly for the first year. Now, the unit is not staying on. It continuously turns itself off; leading to inconsistent cooking temperatures and ruined meats. I am extremely disappointed in the longevity of this product.

Received Electric Bullet Smoker for Christmas 2017. Tried to assemble, but a bracket wasn't threaded so I couldn't attach it with the provided screw. I called customer service to get a replacement part with the model number. They told me I needed the serial number to verify it was still under warranty, which I didn't have on me, so they refused to send me the new piece. I was told I could purchase a new part, which I became irritated and asked to speak to a supervisor. I was told that I could leave my info and someone would contact me within 24-48 hours. I asked if they were refusing me a supervisor and I was told it was policy. I said, "so you're unwilling to assist a customer who called customer service?" They said, "without a serial number we can't replace the part."

I have purchased the 40" smoker after a long search to decide on the model. Purchased it in 2013 Aug before my daughter's wedding, she wanted brisket for the next day. It turned out great, my cousin from Alabama did a great job, 16lb Angus, long night. Used no more than 10 times since. The second year it started triggering the GFCI, yes it creates steam, using "spritzer" and a liquid bowl for 14 hours. No biggie, I used an indoor plug, non GFCI, through a 12AWG 15' extension for a 10 A draw, play it safe.

I called on 12/27/2017 due to the smoker Model number 20050412 missing a grate and the holder for it when I opened it Xmas morning. So I call Masterbuilt Smokehouses thinking it would be an easy fix and they would just send it to me. So I call at 4:30 when I got off of work and thought I would handle it during my 40 min commute. I call and it says it would be an 8 minute wait so I think, "Cool. I'll get this taken care of right away." 90 minutes pass and still no answer and finally at the 92 minute mark...guess what...I get hung up on. I call back and it says they are closed for the day. Terrible customer service and I will be bringing back the entire smoker and getting a different brand from a company that will actually support me if I have a dumb, little issue like a missing grate.

I bought a 20070411 30 in smoker 9 months ago. It worked well, aside from temp inaccuracies, for 10-12 smokes. Last weekend I started a brisket and went out to check the smoke. The control unit wasn't responding at all and randomly shutting off and turning back on. The handheld stoppped working and a $60 brisket went into the trash. From what I have seen online, this is a junk unit from a junk company. What a waste.

Put together took one half hrs total on Christmas morning. Motherboard out. The book should state plug in and make sure it works first step. Now back to deal with replacing it with another one that just may not work. Or another brand??? Not happy.

Masterbuilt Sportsman Elite 30": Just over a year and it's gone out. After doing some reading it seems this is a common design flaw. Lots of people complain just at the year mark or just after. I have used mine maybe a dozen times and what do you know on Xmas eve having an early Christmas and poof it goes out. Shuts down several times, shows a 400 temp, goes out again after resetting the temp. Checked plug, wires...everything on my side works but not the smoker. Since this so common what's being done about it. Do we have to pay to replace the parts when it's not our fault? So disappointed. Loved this thing. I will update once I hear from Masterbuilt.

I have a MES 30 smoker that I purchased about two years ago. After a little over a year and 3 uses, the heating element quit working. Of course, it was out of warranty by that time so I contacted Masterbuilt and they sent a new element, (at my cost). Now, after another year and a few more uses, the digital controller is shutting off and I have to unplug it for a while and it may or may not work. I love using this unit when it works but so far it's only been working about 2/3 of the time. I haven't contacted the manufacturer about this problem yet but, depending on how this is resolved, I probably will not purchase another Masterbuilt product. Btw, it has been cleaned and stored inside after every use.

I bought mine and was pleased until after 9 months went by and I learned the manufacture warranty is only 90 days. I turned on the smoker and it would not heat as it thought it was already 400. I have a 4 year warranty with Sam's as I purchased a 3 year and get an extra year being a plus member. Set up a claim but cannot find anyone locally that will touch it and I am not sending this in via UPS or etc. It really upset me, as I have both the propane and electric and have replaced the faulty ends on the electrical and done all I can figure to get it to work. Thought it fixed itself as I noticed it turned on by itself when I plugged it in but then still said 400. Tried to call and found out my they are open when I am at work. So, it sits in my shop as I decide what to do with it next. I think I would stay away from this as I may have used mine 9 or 10 times and definitely did not get 320$ out of it.

I received this smoker as a gift last Christmas. Worked great for 3 times. Then the internal thermometer quit working, and as I don’t use the smoker but maybe once a month, the warranty went out. The smoker seems to work good but how can you accurately smoke meat if you don’t have an internal thermometer. As I’ve dug further into this problem, I’ve noticed this is a problem with this company. You might want to send a notification to your customers unless this is a ploy to keep the customer buying from you in the future. And as much money as these things cost you’d think the product would come with a better warranty. This product is kept inside when not in use. No one operates it but me. Don’t buy these products unless you would like to keep sending them money for new parts.

While I did enjoy my Masterbuilt 30” electric smoker (mod. 20070411) for about 15 months, on my last attempt to cook I discovered there is an electrical short in my unit. I connected it to 4 different plugs (GFCI and non-GFCI), and it tripped the breaker each time it was plugged in. I talked to customer service and they advised me the warranty expired after 12 months and sending the unit in for repair would likely cost more than purchasing a new unit. How ridiculous!

First the good news. I purchased this Masterbuilt smoker 20070910 in Oct 2014 and have Loved it every time I've used it. It's fantastic when it works, and I bought it on the recommendation of a neighbor that had one just like it. So I've probably used it 20 times in three years. The morning before a recent party, I went to plug it in and it immediately tripped my outdoor circuit. I went online and found that this is a reasonably common occurrence, sometimes at a particular temperature, and other times immediately when plugging it. I did a few of the troubleshooting steps from the forum (including drying out the heating element with a blow torch, etc) to no avail.

I went to use an Masterbuilt Electric Smoker I purchased approximately one year ago. I used the smoker twice last summer and this was the first time to use it this year. I plugged in the smoker, turned on the power and when I tried to set the temperature it got to about 140 and then powered off. Trying to turn it back on using the power button caused numbers to flash, but the unit would not power up. Unplugged the unit for 10-15 seconds and plugged it back in. Was able to set temperature and when I set time, it once again powered off. Unplug and reset the temperature and was able to set time, but temperature reading is obviously incorrect as I used a separate temperature gauge to monitor the temperature. I attempted to raise the temp to meet my gauge and the controller powered off again. This smoker has been kept indoors during storage and not left out in the elements.

I a have a Masterbuilt Digital Smoker Model # 20070810. The element shorts out after 4 or 5 uses. I only use it 2 or 3 times per year. My element shorted out again when I turned it on Thanksgiving Day 2017. I called Masterbuilt Friday. Closed for Thanksgiving Holidays. Called Monday and got a message then a busy signal all the rest of the day. Called Tuesday. After 1 and 1/2 hours on hold, told their system was down and to call back Wednesday. Called Back Wednesday and after 1/2 hour on hold told they would be out for some time leave my number. I have had it. Can you believe that large companies like Sam’s Club, Bass Pro Shops etc. market this junk. It is time to contact the retailers and tell them to stop marketing this junk to customers and inform them of their terrible customer service and inferior product.

I bought this 30" MES Bluetooth smoker last week, it dies the next day. Took it back to Lowe's and got another. Guess what! Its heating element and Bluetooth are malfunctioning. Called customer support, after waiting on hold over 3 hours, I hung up. Called the next day and waited on hold 2.5 hours before hanging up. Reading these reviews, I see that "Tiffany" has the same response for all, and Tiffany, I think what you're MISSING here, is that we don't TRUST Masterbuilt anymore!!! As for me, I'm DONE!!! Your "quality control" is non existent!!!

I bought a Masterbuilt Sportsman Elite 30" smoker on 11-25-2016 and have used it 3 times. The smoker is always kept inside. When I tried to fire it up Friday night (11-24-2017) there was no response on the control panel. No number, error codes, the Power light didn't come on, nothing. So, I got out the book and went through the reset 4 times. The unit beeped once each time I plugged it back in, but, still nothing on the control panel. The book said to call Masterbuilt. But, it was after hours and they aren't open on Saturday. When I checked the book, it said there was a 90 day warranty, but, as I read Masterbuilt's answers to the posts on this site, Masterbuilt said there was a 1 year warranty. Considering it was now Saturday, 11-25-2017, the exact one year mark, I couldn't call until Monday (today).

I bought my Masterbuilt 30in model number 20071217 a year ago and it started give me problems only a few months later. I have to overset the temperature just to get it where I need it to be and then have to use a separate temperature gauge inside because the one in the smoker is way off. It also only smokes very briefly and then stops. I have to basically stand over it the whole time to attempt to get it to work properly and it disappoints every time.

I purchased the Masterbuilt 20070910 30-Inch Black Electric Digital Smoker and have had problems with it since the first use. The unit cannot be plugged into a GFCI outlet, it trips the outlet immediately. Masterbuilt cannot solve this problem, even after sending me a new element the unit still trips the GFCI with the new element installed. After plugging into a non GFCI protected outlet the unit stays on but the digital controller does not work, the temperature climbs and climbs, the electric element never turns off. What a waste of money. It sits in my garage because it simply does not work as advertised. Masterbuilt customer support is awful, I basically have scrap metal.

I have had the 40" electric smoker for about 18 months now. In that time I have used it about 10 times and was happy with how it operated. Until Yesterday when I went to turn it on and set time and temp, the panel went haywire just running through the settings then shut off. I had to unplug it for awhile then retry it several times. Finally the panel lit up but does not function. My problem is that a piece of equipment you spend 300.00 plus on should last more than 18 months and 10 uses. At this rate it would be cheaper to buy smoked meat. I wondered how well electric smokers held up now I know. It looks like I am not the only one with control panel problems just by googling it.

I have a 30 inch Masterbuilt smoker. Used 10 time or less. About the 5 time shuts off. Try to restart. Just clicks. Called Masterbuilt. They told me to clean the eye and it work that time. 11-22 went to use. It just clicks. These things are junk!!! I'm officially done with this piece of crap!!!

I’ve used this smoker less than a dozen times. It’s never been in weather and is stored indoors. Yet the controller has failed. Sometimes it just clicks rapidly when I try to turn it on. Other times it turns off by itself anywhere from 5 minutes to a couple of hours into the cooking cycle. I have to keep a constant eye on it to make sure it’s stays on and the food doesn’t get ruined. Reading other reviews, it appears this is a common problem. I’ve always been told that Masterbuilt is one of the best brands of smokers. I was hoping for years of enjoyable use. But I’m very disappointed with this product.

I am on my second electric Masterbuilt Smoker, the first one was a hand me down but I had to replace the heating element every two or three uses. I saw a newer model for sale last year with electronic controls and decided to upgrade. It has tripped GFCIs since day one. Now the electronic controls have gone off the rails. I am trying to cook our Thanksgiving turkey and it shuts off randomly, and the temperature just keeps going higher and higher regardless of the set temperature. These smokers have not lasted me more than 18 months. That's sorry. I feel like a well taken care of smoker should last at least 5 years when I'm using it 6-8 times a year. The price seems right but I would recommend trying a different brand in the future.

I have had this Masterbuilt Electric Smoker (20071814) for 2 years, but it has only been used 5 times and stored indoors when not in use. The control panel now clicks repeatedly when I try to set a temp. If I unplug and then plug it in again it might eventually start working, but I might go through that process for 15 or 20 minutes. It may then shut off during the cook so I have to constantly check. Seems to defeat the purpose of having an electric over a wood smoker. I contacted customer support and was told it was out of warranty and I would have to purchase a new control panel.

I bought a Masterbuilt smoker (Model # 20070311) 08/3/2016 through Walmart. I have used this smoker 6 times so far. The 3rd time I used it, it shut off all by itself within the 1st hour of a 10 hour timer. I thought it might have been my GFCI outlet. I turned it back on, set the time/temp and it worked just fine for the rest of my set cook time. The 4th time, no problem -- the 5th and 6th time, it shut off by itself again. The 6th time was this morning. My bad for not calling Masterbuilt the 1st time it happened.

I have had my Masterbuilt 30 glass front electric smoker for 1 year now. 3 months after I bought it the control panel went out & the Masterbuilt customer service sent me a new one. I went to use it about 2 months ago & wouldn't you know? The control panel went out IN THE MIDDLE of smoking!!! Called customer service again & they said when I get done using it I should be removing the control panel. Can't say I saw this in the booklet. I'm not wasting my money on another Masterbuilt as I had a propane one before this & the closing handle broke off. Pure junk.

This Masterbuilt Electric Smoker I bought as a gift for my husband. I feel cheap. This unit has issues and he gets frustrated and so do I. It makes me sad that he always wants to use it and once he starts using it he gets in a bad mood because our food gets ruined. The unit is constantly shutting off. Seems to work OK for the first few hours and then it is out of control. We called Masterbuilt and they did nothing. I spent the money and got a new control unit on the top and the still does the same thing. If you are not paying attention and walk away, you can come back to a cold smoker and the unit is off. We have tried different locations and the results are the same, so I know it isn't electrical sources, it is stored inside and kept covered so it's not that. I just received a defective product and I would never buy anything Masterbuilt ever again.

I bought this smoker for my husband for Christmas last year, He was sooo excited, his 2 cousins and friend bought one as well. I can count the times he used the smoker on my hand. Now the smoker won't even turn on!!! We have done everything Academy Sports has told us to do and it still doesn't power up! We toted the smoker to Academy where they informed us that there was not a year warranty on this as I was led to believe. Very poor business. The reference number was ** created 10/2/17 with Academy. My proof of purchase was 11/19/16 and in 10 months of pure perfect care of this Masterbuilt Smoker it will not power up and they offered us 20% off another one... Heck no, I am so embarrassed that I talked others into purchasing and just waiting for their smoker to malfunction... I am very disheartened that there was no help for us!

Smoker Model 20070411 SN AS111715. I received my Smoker and assembled it, when I put batteries in the remote the screen was obviously defective. I contacted Masterbuilt Customer Service and received a reply that they are working on it. As of 4 days NO RESPONSE! The seller of the product does not provide Customer Assistance. They tell me to contact Masterbuilt. I contacted Masterbuilt 4 days ago and NO Results. Apparently Masterbuilt does not support it either. I will now have to contact The State Attorney for Consumer Protection and the FTC. DO NOT BUY MASTERBUILT PRODUCTS!!!

2.5 years ago I received the 30” basic electric smoker for retirement and since then I have had a blast. Ribs, butts, chicken, turkeys, and salmon have all been excellent. But I could not fit a whole brisket in the box. I have occasionally smoked butts for a local soup kitchen and the patrons go wild. To do the 6 or 7 butts I need to feed them, it takes 2 batches. I really don’t mind but it is really time consuming. I thought about buying the 40” model, but could not justify the expense. Then one day the director of the soup kitchen told me just got 3 whole briskets. I immediately went Lowe’s who had the 40” on sale for less than $300. I was now in the brisket business. The first couple of cooks went really well. But during the last 2 cooks, times have been getting out of hand.

I have used this unit a total of less than 15x. I kept it covered and cleaned it every 3 or 4x after use. The first thing to go was the thermometer/meat probe. It no longer read the meat but simply read 320 degrees. Then the unit would start to flip the gfi it was attached into. Now the unit will not even power at all. Oh - and the plastic bubbled around the display, making it look like crap. Then I found out the warranty was only 90 days... I just about 'flipped my lid'. I truly hope Masterbuilt will stand behind this unit which is less than 11 months old.

I got my smoker and loved it until this last time I tried to use it. It has only been used twice and stored in the garage so it is covered from the elements. This time, when I set the temperature, it would act like it was working, then turn off a few minutes later. It would stay on 275 but any change in that temp and it would turn off. I would really like a replacement. It is a lot of money to pay for something that doesn't work correctly. We had to finish our meal inside. Thankfully we were able to do that because we would have had no dinner.

Purchased a Masterbuilt smoker about two and half months ago. Loved it until the control panel wouldn't: A. Work with app or B. Properly regulate the temperature of the smoker. Trust me, when this smoker works, it's awesome, but when that's done, it's ruined meat, frustration and ruins all of the family fun and good meals. Called their Customer svc number today. It rang and rang and then just disconnected. UNREAL. A company of this size should have adequate customer service reps, or maybe they are being overwhelmed with warranty complaints. Hope they get their act together. I love it when it works, but...

It should be an extremely easy thing to use an electric smoker, but "Masterbuilt" makes it truly infuriating. Already replaced one part, the connector to the heating element because it literally disintegrated. Now the thermometer isn't working, saying the temp is way higher than it is so it's not heating up. Oh and pretty much from the very beginning the meat probe just doesn't work. So after less than a year of use it's basically as functional as a 25 year old car that's never had maintenance. Long story short, everything about these are cheap and it shows very fast, not worth the money at all.

I have had my unit for about a year, the controller kept shutting off in the middle of the cook. I reached out to Masterbuilt and they sent me a new controller and now it is doing the same thing! Very frustrating and I am sure they will reply to contact them but I am concerned that even if I do get ANOTHER controller, it will do the same thing!

This Masterbuilt Electric Smoker was bought as a gift from my in-laws as a housewarming gift since I love grilling and smoking meats. When this smoker works, I love it. But, the issue is that it shuts off and doesn't work when it wants. If you are not paying it any attention and walk away, you can come back to a cold smoker and the unit is off. You get it to work, I constantly have to keep unplugging it until it decides to work properly. Not to mention that if you keep pressing the buttons, it will shut off. I have tried this at 3 different locations and the results are the same, so I know it isn't electrical sources, I just received a defective product. The times it does work, I would say I love this thing. The food is amazing. But, the issues make me want to push this thing into Lake Michigan. Great product when it wants to work.

I received the 30" smokeless smoker as a gift last Christmas. I immediately tried it and was very pleased with results. The second time, little to no smoke. Thought I did something wrong but figured out I am now the proud new owner of an electric oven instead of a smoker. After reading these reviews, I believe Masterbuilt smokers are just poorly designed and a waste of money. I don't have time to spend hours on end troubleshooting this boat anchor nor am I willing to spend any money getting it fixed. Guess I'll go back to my trouble free charcoal smoker.

Masterbuilt signature series electric smoker - Have had my smoker for approx. 2 years. In the last 6 months the wiring in the back has burnt up 5 times. Had to rewire each time but running out of wiring. Will work until you are about halfway through the smoking process then heating shuts down due to burnt wiring.

I bought this unit a year ago so by the time I realized it wasn't working correctly, it's out of warranty. Problem is it only has heat settings to 175 degrees. Could not figure that out, since the book said I should set to 275 to cure for first time. Since their website and manual give no troubleshooting info or anything else of meaningful use, I was stuck wondering **. I was able to smoke fish, took twice as long. Big flaw in whole is, as soon as the unit gets to set heat setting, the heating element shuts off (expected) and chips stop burning (no smoke) then it never remains on long enough to burn anymore. Save your money, I wasted mine. Funny how the company website search does not find their own model number.

2 months ago I ordered a part for my smoker grill and for 2 months I was told it's on back order. Now I was told that the part I requested was not a high priority part so your company will not send it or even make one. I requested my money back and I want this review posted so people become aware of your terrible treatment of a consumer who will never recommend any of your products again.

Bought the Sportsman Elite Smoker as a gift for my husband last year. He used it one time in the summer and the second time was in the winter. The second use was kind of iffy... we attributed it being so cold outside. We brought it up to lake this weekend to smoke some meat for a family outing and it won't heat up at all. Of course Masterbuilt is cussed for a "team building" event and is not taking calls. Very frustrated. Bought this from Cabela' s... Maybe they should think about the products they sell.

Wife and Kids bought me this smoker, size is 30, has the Bluetooth so newbies can smoke the meat and monitor it from the ease of your couch. This does not work at all, the smoker goes and changes it's temp from 225 to 800 on its own and the Bluetooth does not communicate with the smoker at all. I called the company and they sent out another control panel which does not work either... Just a big piece of junk that burned up $100 worth of meat... Scared it will burn my home down and catch fire since it wants to change temps to 800 degrees on its own... I want my money back please for the smoker and the meat.

Bought this smoker about a year ago. On July 4th weekend I had friends coming over. Meat had been marinating for many hours and ready to have a great meal. Went out and started the smoker and returned 15 to 20 minutes later only to find the smoker would not heat up. Checked the reviews to see if anyone was having problems with the heating element going bad only to find numerous complaints. I wrote on the Masterbuilt web site of my problem over 3 weeks ago. To date, I have heard nothing form Masterbuilt! I even told them that this was only the 4th time the smoker had been used. I strongly recommend no one buy a Masterbuilt smoker, evidently they do not support their own product!

I enjoyed using this smoker, easy and fun results. After about 25 uses, it failed to heat correctly. It would heat up to 212 degrees max, then drop temp to 120 and stay there. I replaced the heating element. Same problem. Contacted Masterbuilt tech support. They said the control unit is the problem. Purchased the control unit for $36 and installed it. Still same problem. Contacted tech support again, I wanted to purchase the thermostat. They do not support that part. Are you kidding me? Nope. They suggested I purchase the smoker housing and swap out the old door, shelves, handle etc. Would cost $250. No thanks. I removed the back panel, found the thermostat had a broken terminal. Went to my local appliance repair parts store and purchased a thermostat for $11.86. Sure better than $250. If anyone needs that part, it's part number is SLS300 Automatic Rollouts. Thanks Masterbuilt. But no thanks!!!

Masterbuilt Smoker is a horrible product. Don't waste your money on something for only one or two good use and paying to replace the crap they made is ridiculous. You are better off buying another piece of crab unit. I would never again.

After two units purchased and put together to find problems with the units and a total of 3 hours of waiting for someone to answer from customer service, the best the company tells me is return the unit and purchase another one, putting it all together again. Really this is customer service. I put more time and effort in trying to get a product that would work and is correct and found this company to be a horrible example of customer service. I could go on to explain how I was hung up on and my email was never returned but it really does not matter. I would tell anyone that wants a product they can count on and also a company that will stand by it to look elsewhere.

I am not shy about expressing my displeasure with a product of company when I have a bad experience so when a company does well I think it's only fair to give them kudos. I bought a Masterbuilt electric smoker about 4 years ago. Shortly after I bought it I started have trouble with the electronic control unit. I should have addressed it then but I did not. Recently it quit working completely. I e-mailed their Customer Service only asking for some technical help in diagnosing the problem so I could purchase the necessary replacement parts. After reviewing my e-mail Masterbuilt felt it was justified to send me a new electronic control unit AND new heating element completely free! The unit's warranty is 90 days. Mine is about 4 years old. How's that for GREAT customer service! Thanks a bunch Masterbuilt! That is how you retain and gain customers!

I used my Model 2007910 electric smoker TWICE. Both times excellent results. When I tried to set it to use for a weekend cookout, all I get is 300F on controller. I can set the temp and timer but it reverts back to 300F. After reading all the other problems I am very disheartened about this product or the remedies.

I did so much homework before buying this electric smoker with glass door for $350.00. All the reviews said how easy it was to get replacement parts, how great the company was. The competition was from Canada mainly, I wanted a USA built product, so I thought we did it right. Wrong. The smoker didn't last 2 years, with under 20 uses. The unit would not heat anymore, they sent a replacement element, still didn't work. The units are only warrantied for 1 year, and by the looks of everyone else on this site, 2 years in the magic number for product failure. I almost think everyone who purchased in 2015 received faulty products.

Masterbuilt Smoker 20075315. After two years connections to heating element have burned out. Smoker was kept inside except for use. From what I am reading here and on other sites, it is a known common problem. Now I can't find a replacement element (after hours of searching) to try to fix this $300 piece of landfill material. I wouldn't spend the money had I known of this problem.

Received as a gift a Masterbuilt (20070910) electric smoker less than 1 years ago, used it sparingly, probably about 6 times. It worked well initially and I loved the product that came out of it. I have not used it for about 4 months, now when I try to start it, it will not take a temperature set point, so the unit will not heat. I displays no error codes to even allow a diagnosis of the problem. I contacted Masterbuilt customer service and they did send me a new digital control panel, but still the same problem. So I called them back and was told that if that did not fix the problem it would take a body replacement to resolve the issue at a cost of $199. About the cost of a new smoker.

I am the owner of a MES30, Mod#20070910, Ser#CU041335. The unit is approx 2-3 years old. Purchased from Amazon. It has about 12-15 smokes on it. Approx. 1 year ago it began to shut itself off before it reached desired temperature. Turning it off and on seemed to work. In Oct. 2016 it quit & ruined several pounds of salmon. I called Masterbuilt, they were kind enough to replace the control unit which worked once. Feb 2016 it ruined more meat. Again they replaced the control unit (great service). When I plugged in the new one & set the temp to 250 to test, it went to 275 before I shut it off. Masterbuilt offered to sell a frame kit? For what a whole new unit costs. I am stuck with a $200 junk. Customer service people are nice and helpful but the product has a flaw. I see complaint after complaint about the same problems, both on smoking forums & YouTube. So I know I am not the first with issues on the otherwise good unit.

So I bought the 40" electric Smoker model #20070311. I have had the unit approx. 2 years. The entire time the unit has been kept in a temperature controlled environment in the original box. The second time I used it the control panel started flickering and shut the machine down completely. I have asked Masterbuilt for a special exception in this case. Waiting for a response. So far I have not been impressed or satisfied with Masterbuilt products and would not buy again or recommend them.

I have had my Masterbuilt Electric Smoker for 14 months. Overall I was pleased with the device except for the dismal bluetooth range, but then it started tripping GFCI every time I turned it on. I then connected to a standard outlet and it worked for a couple more uses. Then it started tripping the 30 amp breaker. Then it would come on but it would not heat up so I ordered a new $40 element thinking that it was defective. When the part came in, I disassembled the connections for the element to replace and found that when I removed the protective cover off of the back, the wiring was melted. I don't think having the main wiring for the unit directly up against the metal is a good idea. The only protection was a little spray foam that was brittle and fell away when touched. I am lucky it did not burn down my house.

20070512 electric smoker - Used smoker 5 times cost $379.00, found unit smoking from electrical panel in back, it tripped breaker. Took unit apart, here it had started melting foam inside box, POOR design. Seen there was a recall on unit, called Masterbuilt, lady said only recall is on firebox. It gets too hot and may blow door open. Bunch of BS, thing almost caught on fire next to my shop. If I could post pictures of what it looks like inside after I peeled off cover on back it's very poor design, wires are spray foamed tight to hot metal so they heated up and shorted out. Please don't buy no smokers from Masterbuilt. Poor customer service, product sucks. Masterbuilt has no quality!!!

So I bought the smoker about two years ago. Used it four times. Worked great when it was working. Had my next batch of meat all seasoned and ready to go and plugged it in the smoker and it turned on for about 30 seconds and then beeped and turned off and it has been dead ever since. It's been sitting in the garage for probably close to a year now since that happened because I don't know what to do with it. It still looks new but just doesn't work? PURE JUNK!!! So frustrating.

The first one we had, the door fit so poorly we took it back to Lowe's. They looked at it and agreed it wouldn't work. Gave us a new one. Got it home and the inside drip panel wouldn't go in. Finally forced it into place, scraping the sides of the smoker. Have used it 8 times and today the part that holds the water tray fell off. The electronics seem to be ok, but the physical construction is not acceptable. I will just take this to my local recycling drop off, as I personally don't like things that are not right. I have smoked with charcoal for 30 years and thought this might be better. I was wrong. You get what you pay for. I have not owned this a year.

I bought an electric smoker model number 20071514 in October of 2015 and now after two or three uses the heating element has gone out. I don't think I will mess with trying to get another heating element after reading all the reviews on here because if I order another one it looks like it will just go out again so I won't buy any more junk from Masterbuilt unless they can get this situation resolved.

We have had our Masterbuilt approx. 3 yrs. After 2nd time using, the seal around the door leaked all the smoke out. We replaced the door. Then the drip pan fell off and the tray for the wood chips wouldn't go all the way in. Called Masterbuilt and they said there was nothing they could do because it was out of warranty. I wanted to smoke my turkey for Christmas and it wouldn't heat up. We have used this smoker less than 10 times. We have always kept it in the garage and cleaned it properly. We purchased it from Sam's Club and paid $300 for this unit and it is a piece of garbage. I found out that my brother-in-law and nephew recently purchased Masterbuilt smokers. I advised them to return the units before using it and after hearing about my unit they both returned the units. Definitely not worth the money. Very frustrating!!!

Extremely disappointed in Masterbuilt. I have a stainless steel digital smokehouse I purchased in 2007 from Cabelas, used it about ten times to smoke turkey, jerky and fish. Keep it clean and pristine and in my garage covered, looks like new. I purchased this model because I wanted something that would last me for many years. Works well when it works but it failed me this Christmas when I went to smoke some eel and venison. The unit beeps 5 times and the GFCI outlet keeps tripping after a few minutes of heating up.

I received my Master Built Smoker as a gift Christmas of 2015. I thought I had a very good product, but after reading all the reviews, I'm having the same problem as a lot of the people that's giving their reviews. My smoker worked great for about a year. Now when I plug it in, I don't have to do anything, temperature goes to 300 and stays there!! Now keep in mind, I just plug it in without turning unit on!!! I wanted to replace the digital control panel, but as I've read the reviews, that too will fail also!! The product was a gift so of course I don't have a receipt!!

My first Masterbuilt Electric Smoker lasted about 5 years and finally wore out. The heating element got fried because of moisture collecting on the element where it connects with the controller unit. I ordered the exact same 30 inch Masterbuilt Smoker model and it lasted for about 2 years. After plugging it in, it trips the switch at the plug after about a minute. I was thinking about ordering a new smoker from Masterbuilt but after all of the poor reviews, I decided against it. It's sad that the company put its name on crappy products.

I received a Masterbuilt Signature Series digital smoker model # 20071514 Serial # 1113 approximately a year ago and have only used it about 3 times and kept it in dry storage when wasn't in use. I took it out today and tried to use it and just like a lot of other reviews I've read I got no power. I tried different outlets and still no power to it. I am very disappointed with this. This is the first smoker I've ever had and now I don't if I got a lemon but I don't know if I'd buy another Masterbuilt after seeing a lot of the reviews about the problems with this. I loved my smoker but don't know what to do about and tried to find something online to troubleshoot the problem but nothing can be found. I am very disappointed with this and hopefully they can do something about this so I can change a negative experience to a positive experience and give a different review.

Bought 30-inch Masterbuilt Digital Smoker last year on Black Friday sale at Ace. Used it 3-4 times. Nice job. Smoking the turkey for Thanksgiving this year, went to turn up temp and the digital control shorted. Beeped. Took it off the unit, jiggled wires, checked the quick connects, reset, boom, shorts again. Needless to say did it 6 times, gently laid controller down and finished smoking. But now it won't turn on, just beeps and clicks and won't start, that is the controller. It is done for, being of digital build, not worth buying controller. Saw on here that replacement controller fails also. Don't buy this smoker due to controller.

I have chosen to review as per my experience. Bought 40" unit perhaps 3 years ago. Have successfully smoked at least ten times. Not more than 15. Have been satisfied with the results. However, aside from that. I once noted a very slight shock when touching the unit barefoot upon a use. Upon later use the unit would trip the GFI. Then not. Then... The last time the unit was used some months ago I received a shock when touching the unit. The GFI was repeatedly tripped. Removed the element cover plate. Found the wiring burned. Masterbuilt suggested element replacement. Given the cost and use of the unit replacement of the element is a bit much. Have considered buying a replacement thinking I may have purchased and used the lemon of the year unit. Given so many others with similar experiences, I realize I made a mistake.

Bought this smoker a year ago. Worked great first 2-3 times we used it. Now, here on thanksgiving I woke up early to get it going and of course it won't work. Same electrical issue being described by everyone else. Turns on, runs for a minute or two, shorts out and turns off. Unreliable piece of junk. Will never buy a crapster-built product again, and I mean that. Reading all these reviews, it's the biggest con going.

Masterbuilt electric smoker is Garbage. I received smoker as a gift in 2014. Used it 4 times and element went out. Replaced element and it too went out after 3 smoking sessions. DO NOT WASTE YOUR $$ ON THIS PIECE OF CRAP!!!

Purchased a Masterbuilt 40" Smoker two years ago and have only used it a handful of times. Kept the smoker stored in a clean, dry garage. Took it out today and our electric GFI kept tripping every time I tried setting the temperature and time. It's unsatisfactory that a higher priced smoker would break so easily after a few years. Would be nice to have a Masterbuilt rep contact me in order to discuss further.

Received as a gift (another of my wife's QVC bargains). After literally hours of unpacking and assembly I was looking forward to my first cooking experience. Smoker started one time and got warm, not hot, but warm. It hasn't worked since. After calling and waiting on hold for a goodly period of time and starting the machine with the troubleshooter a replacement burner was sent and installed with another 90 minutes of repair. Result: really nice cabinet. The timer works really well. Smoker, it ain't! Has yet to rise beyond the outside temperature. If it would just get colder we could store soda pop in it. What a piece of junk!

I got one as a Christmas gift. I loved it for the first three smoker events but by the fourth use it was hard to turn on (it kept turning itself off after a couple of minutes). By the fifth event I couldn't get it to turn on. I wish I had read these reviews before I purchased it. I did not keep the receipt but bought it at Ace Hardware.

I have a 40 inch Model 20076515 Masterbuilt Smoker. I've had less than a year, and the control panel face popped off and blew away. Now I don't know what the buttons' functions are. It's been covered and well cared for, and this should not have happened, especially after using the smoker a few times. I would like to get a control panel cover for the buttons, but they don't make one. You apparently have to buy the whole control panel for $100.00! The whole machine isn't much more than that! I just want it up and running again. Other than the panel cover, it's worked well.

I bought my master built electric smoker September 3, 2016. It worked great for two smoking. Started the 3rd smoke session October 22, 2016. It worked for 30 minutes, then it stop heating. What a mess. It only lasted for one month and a few days. After reading all these reviews I will ask for my money back.

We were very excited to buy this smoker when it was on sale on QVC in March 2015. We used it maybe two or three times before it started repeatedly shutting on and off while making a weird beeping noise. We called customer service, and they sent us a new control panel to fix the issue. We used it a couple more times with no problems and saved it indoors for the winter. We maybe only used it a couple of times this year, and of course on Labor Day, the smoker is having the same problem.

I have a Masterbuilt smoker model 20071814 that works great when working properly. However, over half the time the unit will shut off randomly or never turn on. The control on this unit has temp setting and time setting on it and frequently is inoperative. I received this as a gift so I didn't have a receipt and used it no more than twice before the issue started. I contacted the company 5 times and they never got back to me. Given that it's only worked a few times it's essentially cost $50- $100 for each successful smoke I've got out of it. I understand that certain items are bad out of the box but I do not understand how a supposedly reputable company does such a poor job supporting their product.

Masterbuilt Electric Smoker model 20070910 - I purchased this unit about 2 years ago. I kept it in the garage and only brought it out when using it. I never used an extension chord. I probably used this smoker about 10 times. The last time I tried using it, the system kept shorting out the GFI outlet. I tried a different outlet with the same problem. Parts are not available. This should not happen to a unit that cost as much as it did and was well maintained.

I originally purchased by Masterbuilt Smoker Model # 200472612 in March 2015 and just after the warranty period the smoker would start to heat up then shut off. I paid over $100 to replace the electronic control on the front of the smoker. Now it is doing the same thing after only using it 3 times. When the smoker works it does a great job but I can't afford to keep throwing $100 out for a part to keep it running. Not satisfied at all with this smoker.

Bought a Masterbuilt (20070910) electric smoker about 1.5 years ago, used it sparingly. It worked well when it worked. I tried to use it recently and it keeps tripping my GFCI. I can't find the replacement part. Not sure what I would do if I found the part. In my mind this item should last a long time. I am looking for a replacement now. Masterbuilt is off the table.

30in Digital Electric Smoker. I too wish I'd have read the reviews prior to purchasing a Masterbuilt Smoker. While I have owned it for awhile I have used this smoker less than 10 times and it no longer produces smoke. Better off spending a little more to buy a higher quality unit.

Masterbuilt 30 Smoker model 20079015 - Bought the smoker on May 31, 2016. Used it for the 4th time on August 29. Started just fine and ran for about an hour then started beeping and error code F showed up. Unplugged it several times for up to 3 hours and it never restarted. Funny that it died on the 89th day of ownership. Wished I'd have found these reviews before I bought it. Daughter has one she's real happy with so she's got one out of thousands that work. Bought 2 yr replacement plan from Lowe's so I hope they'll refund my money. If not I'll end up with another piece of junk that quits after 3 uses, stored in my house and only outside on a covered concrete patio for use.

I wish I had read these reviews before I bought mine. I have the same problem as most have described. Control panel (can't read the numbers to see what the heat is set on). Plus heat not coming up to set temperature. Have had only eight months. I guess that's why they only warranty them for 90 days. Piece of junk. Bought mine from Lowe's Home Improvement. Going to let them know the about the junk they are selling.

I purchased a new Masterbuilt Model 20070311 40 inch electric smoker from a second-hand store. First mistake. It was new and had all the parts, store employee told me he had tested it and it worked. Second mistake, I believed him. Anyway, I get this shiny new smoker home and plug it in and set the controls to season it per the manual. After 5 minutes it clicks off, starts beeping with an error message EAA1. Call company, explain problem. Put me on hold for 5 minutes. Ask me for serial number which is impossible to read, it is so poorly stamped. They sent me a new controller. Installed it. Set temp and time. No kidding, 5 minutes later it starts beeping again and the display shows temp at 37F and the same EAA1 error code. I figure it's the thermostat? Maybe. Has anyone ever had this problem and fixed it. If I didn't live in California but in Georgia I would just dump this piece of junk in Masterbuilt's parking lot.

This smoker is a piece of **, don't buy it. It will ruin your smoking experience. Period. As an experienced smoker, KCBS certified judge and competitor; I promise you if you buy this piece of junk you will never want to smoke again. There is no consistent way to control temperature or airflow. Whoever designed this piece of ** was a **. I promise you if you buy, and try to use this product, you have just wasted your hard earned money. Just so you know, I used it several times in different weather scenarios and no matter what the testing circumstances, it did not perform to specifications. Don't waste your money ever!!!

Electric Smoker 20070910 - Bought the smoker from Amazon 2 years ago. It worked great for the first summer. Then it started working intermittently. It will heat up and sometimes will maintain its temp but sometimes the temp starts going down and will not heat back up until I unplug it and replug it a few times. Today I put a rack of ribs on, temp set at 250. After about an hour I noticed the temp going down. It hit 170 before I could get it to start heating again. We thought the heating element was going out so we purchased a new one and replaced it but it still does the same thing. :(

Masterbuillt 30" electric smoker - Junk. This smoker was a gift 3 years ago. $199. Lots of fun with it until now. Didn't last. The coil/electric thermostat trips gfci every time. Removed both, cleaned them, dried, then connected them together out of smoker... Gfci tripped. Authentic replacement parts (Masterbuilt no longer makes these parts) over $100. Buying propane smoker soon. In trash dump now.

I have only used my smoker about a half dozen times. And I keep it covered In my garage. I contacted Masterbuilt and told them it was not smoking correctly. I would get very little smoke out of it. They had me do a test and said the temperature sensor was no good and I could buy a new smoker for $186 at a discounted price since it was out of warranty. I have only used it about 6 times and it never did smoke a lot. I thought maybe it was the wood chips so I tried different brands and types of wood but it still didn't smoke like it should. I don't think I'll be spending another $200 on a smoker that does not work correctly and never did.

Had problems with my NEW 30 in Masterbuilt smoker. When I turn on the unit it starts clicking and shuts off. Called Masterbuilt and told them about my problem. After following their instructions I was sent a NEW unit. Plugged in the new unit and I have the same problem. Now what. Reading all the reviews it looks like Masterbuilt has some real issues with these smokers. This is not a cheap unit. I do have a smoker from Masterbuilt when they first came out and have had no issues, about 5 years old now. Just wanted to upgrade to one with a light and glass door. Bad product.

The 40" Electric smoker Model # 20070508 was purchased on 6-26-09. This is a high end product I spent nearly $600.00 for. The heating element is thermostatically controlled and it has a timer in addition to stainless racks and a stainless door with window. The heating element burned out last week. I called Masterbuilt to order a replacement. I was told they no longer made the part and there was no replacement assembly. When I asked what I should do with my smoker, Masterbuilt customer service suggested I throw it away. I am one IRATE customer with no plans of replacing my smoker with another Masterbuilt as apparently designed obsolescence is their number 1 product feature!

Had problems with my NEW 30 in Masterbuilt smoker. When I turn on the unit it starts clicking and shuts off. Called Masterbuilt and told them about my problem. After following their instructions I was sent a NEW unit. Plugged in the new unit and I have the same problem. Now what. Reading all the reviews it looks like Masterbuilt has some real issues with these smokers. This is not a cheap unit. I do have a smoker from Masterbuilt when they first came out and have had no issues, about 5 years old now. Just wanted to upgrade to one with a light and glass door. Bad product.

I also fell victim to the Masterbuilt Electric Smoker issues. I bought mine used, and it worked great for two or three smoking jobs. Then I started getting the clicking sounds, along with the shutting down during the middle of smoking. Glad I didn't pay full price. Yes, it is kept in the garage, and is used under cover, and not abused. Model 20070112. Based on previous reports, it seems that buying a replacement controller is throwing money into a black hole. So, try another brand.

I purchased my Masterbuilt elite electric smoker about a year ago from Cabelas. I keep in on my covered patio out of the weather. I plug it directly into my GFI outlet on my home. I have used it 6-8 times and it has never kept a good temperature. To top it off, today I was cooking a turkey for a family dinner and half way through cooking the turkey the analog plug melted over the left prong and began to smoke. It shorted out, and will not even turn on now. I was able to get the analog controller off of the heating element prong and both the left prong and the controller are no longer usable. If I am going to spend nearly $200 on something I expect it to last more than a handful of times. Very, very unhappy with this product. Even though It has only been used I am out of my warranty period so I am just plain out of luck.

Masterbuilt 20070411 30-Inch Top Controller Electric Smoker - First off let me say that say that when it works it can be great (I purchased on Amazon). With that said, I did contact Masterbuilt about 40ish days after I received the item. The smoker was two major flaws. One the built in temperature sensor is completely wrong (which is what I contacted Masterbuilt regarding). When I set the Smoker at 220, my first smoke was done very quickly (overcooked). I then went out and purchased a Maverick ET-733 and also used my buddies to ensure the heat readings on both were accurate. At 220 on the MES my and my buddies ET-733 were at 256 and 259 respectively. Way too hot for smoking low and slow.

30" Electric Smoker - Gift for Father's Day 2014 (bought on QVC). Used about 6 times and June 2015 stops working. Dial controller shorted out and broke off one of the element prongs inside the controller body. Just over one year old. Contacted Masterbuilt and they hinted at design issue and sent me new controller and element. No charge. Was quite happy. Used 5-6 times in 2015/2016. May 2016 plug in, light goes on and no heat in element. Controller has shorted out, melted part of controller body and discolored element prong. Interesting that it is same side of controller and same element prong that is affected. Contact Masterbuilt and the response was "We already sent you one free of charge last year and our parts warranty is 90 days. You can order new parts (with shipping will be about $75)." They also said I probably used an extension cord that contributed to the problem??? I did not. Thinking I should just throw away and buy different brand.

I've had my smoker for three years. Used it 3-4 times and kept it in the garage when not in use. Put a brisket in it yesterday with 1 cup of Mesquite pellets and a small amount of water in the pan. Set the temp at 225 for 10 hours and went inside. 10 minutes later, my doorbell rang and my neighbor was screaming FIRE! Fire was from ground to rooftop. What was fuel source for this fire? Never again!!

My father bought the Masterbuilt propane smoker last year and he's very happy with it. He loves to use it to smoke fish like salmon, tilapia, dory and different kinds of meat, as well. He also uses it to cook his delicious barbecue ribs in there. It is very big and it allows him to smoke large amounts of food all at the same time. There's also a removable water pan inside that can give added moisture. Plus, there is a thermostat in the door which can tell you the temperature of what you're smoking. Ever since he has this smoker, he's never stopped experimenting and smoking anything that can be put in there. He's definitely a happy camper with this Masterbuilt smoker.

We purchased a Masterbuilt electric smoker a year and half ago Model # 20072614. We are experiencing the same issues as the other reports on here. We have used it about 5 or 6 times. It has been kept out of the weather and covered. We went to smoke a ham on Christmas eve and after it was on for about 20 min, it stopped. Tried to restart it. It just clicked right off. Just tried to use it again today, same issue!!!! We are very dissatisfied. Will never buy anything with the name Masterbuilt on it again!!! Lost about $300.00.

We bought a Masterbuilt sportsman elite electric 30" smoker (Model 20071914, ser AN111534) at Cabela's. We have used it three times since Christmas when we bought the smoker and it worked great. It was cold out here in Colorado so we didn't use it to much in the cold. We want to use it now that it is finally warm out and we bought some ribs and chicken to smoke. We got the smoker out of the garage and plugged it in and the control panel on top turns on and only stays on for about 5 minutes then shuts off. It seems to heat up fine for the 5 minutes then shuts off and then when I try to restart it it beeps and will not start. I waited about ten minutes and tried it again. It stayed on a little longer and shut off again. It's pretty frustrating especially when we have only used a couple of times. We really liked how it worked when it was working but now it just sits there looking brand new in the garage.

I bought the 40 inch stainless with glass door 3 yrs ago. It has been nothing but a pain in the rear. After the first few uses the water tray started leaking (light weight). Super cheap quality. Have had an issue with it tripping breakers since day one. Also found out the hard way that if you're barefoot, do not try to open the door. It will shock the heck out of you. Put my meter on it and from the door to ground had 67 volts ac. That is not a good feeling, but I learned just make sure I had shoes on. I just want to warn people the quality of this unit is beyond poor. I paid 299 for it at Sam's Club. What a waste. Great idea, poor quality. JUNK.