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Masterbuilt Smokehouses
Masterbuilt Smokehouses
Overall Satisfaction Rating
1.61/5
  • 5 stars
    4
  • 4 stars
    4
  • 3 stars
    7
  • 2 stars
    16
  • 1 stars
    63
Based on 94 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Masterbuilt Smokehouses

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254 Masterbuilt Smokehouses Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 18, 2018

Bought a new electric smoker and it quit after 3 uses. Bought a propane smoker and it exploded nearly killing my husband. Have emailed and tried to call customer service. This happened 3 weeks ago and still no response.

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Verified Reviewer
Original review: June 16, 2018

I have had two of these in 18 months. Both have had the same issue... Plug it in and it beeps, runs through a series of numbers and DIES... Brisket and ham ready to go in smoker and I am just out of luck huh... Same Exact problem TWICE... I am so angry. What do I do with all this meat??? There is NO doubt Masterbuilt KNOWs they have an issue.

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Verified Reviewer
Original review: June 16, 2018

We loved our smoker and used it almost daily until it blew up in my husband's face and he got hurt. Contacted Masterbuilt. Not even to hear "I am sorry" from them! We sent them pics and everything! They said the only thing they will do is send us a new smoker which we declined since it is very dangerous! This company is responsible for my husband's injuries and they did nothing! So much for your Christian values Masterbuilt!

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Resolution In Progress
Verified Reviewer
Original review: June 9, 2018

I have purchased 2 of the 40" digital smokers, one worked great for over two years. It failed when I cleaned it. The controller wouldn't turn on. It was two days before Thanksgiving and I was going to smoke a turkey, so I ran out and bought a second one. A little over two year later, the second smoker failed as well. When you plug it in it beeps, but will not turn on. I couldn't find a manual online so I emailed support with the model number and serial number, I got a reply a little over a week later stating that if I gave them the correct part number they would send me a manual and a quote for a new controller.

The week I spent waiting for a reply I started searching the web for a solution to my problem, wow I was astonished on the number of bad reviews for Masterbuilt digital smokers, These controllers are not reliable at all, as confirmed by all of the negative reviews on consumer affairs. I replied with the correct part number as I made a typo writing 20060311 instead of 20070311.

I responded with the correct part number and that I had done some research and apparently the controllers are not very reliable and that they would have to be really cheap for me to invest any more money in Masterbuilt products - it has been 10 days since that reply and no response from Masterbuilt. Either I made them mad with my reply or they are swamped with complaints, suffice to say, they still have not sent me the manual! I was a Masterbuilt proponent but with the support I have gotten for a very unreliable controller, I would suggest at least staying clear of buying the Digital smokers until they fixed the reliability issues or re-design the controllers.

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Masterbuilt Smokehouses response
Hello Jon,
Thank you for your review. Please send a private message with your information including your email address and we will assist you with getting the information that you need.
Thank you,

Masterbuilt Customer Support

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Resolution In Progress
Verified Reviewer
Original review: June 5, 2018

I received a propane smoker made by a Masterbuilt for my birthday. On Super Bowl Sunday I wanted to cook a meal for my family. After smoking chicken and a pork tenderloin for three hours, I’ve been down to look at the temperature and the smoker blew up in my face. Had to go to the ER with thousands of dollars in medical bills. I’m lucky it didn’t kill me. Please do not buy a Masterbuilt propane smoker if you value your life or the life of your family members. I asked Masterbuilt for help with my medical bills and they want me to send them The smoker that blew up so that I have no proof. I don’t want other families to go through what we went through. There shouldn’t be a chance of you dying from cooking your family a meal on Super Bowl Sunday.

Masterbuilt Smokehouses response
Thank you for your message Greg. We have been in contact with you since your initial correspondence via email. We are actively working with you on this matter and your Case is currently being assessed.

-Masterbuilt Customer Support

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Resolution In Progress
Verified Reviewer
Original review: June 2, 2018

Love the smoker, less than one year old (Father's Day 2017) but meat probe stopped working this spring. Not sure if covered under one year warranty or not. Seems a shame since rest of smoker has been performing EXCELLENTLY with perfectly smoked meats/fish. I understand Probe takes a while to read correct temp once powered up but just continues to read 310F even in 50F pork shoulders. HELP!

Masterbuilt Smokehouses response

Hello Thomas,

I am sorry to hear that your smoker's meat probe is not functioning properly. Please send me a private message with your Model #, Serial # and contact information so that we can assist you with a resolution for that part. Thank you.

-Masterbuilt Customer Support

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Customer increased Rating by 3 stars!
Verified Reviewer
Original review: May 28, 2018

I have a 30" Masterbuilt smoker I purchased from Sam's about 2 yrs ago... Used it only 4 times since and thought I'd fire it up for this Memorial Weekend. Unfortunately it is a deadbeat with no heat! I did some continuity testing on the element and it seems to be ok at 12 ohms, but no heat. I guess I should have just stuck to my Weber, which is what I'm now going to go back to unless Masterbuilt can inform me as to how to fix this without additional $$$. Sad because it is still new and clean, glass is clear, like having a very nice car that doesn't start... becomes a big paperweight. I would not recommend this brand at all being that it went out so soon.

Masterbuilt Smokehouses response
Hello Woody,

We are sorry to hear this. We do not strive for this type of experience with our products. Please send a private message with your information and your smoker's Model # and Serial #. We would be glad to assist you with your smoker the best way that we can. We look forward to helping you.

-Masterbuilt Customer Support

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Resolution In Progress
Verified Reviewer
Original review: May 27, 2018

I purchased this smoker (digital electric) in February 2016 and have used it six times since. I used it two or three times before the digital controller failed. Of course it was a holiday and company coming. I put the smoker back in the garage and forgot about it for a while. Sometime after the warranty ran out I called Masterbuilt and they sent me a new digital controller at no cost. This was great customer service. I used the smoker a few more times and once again it failed. This time the temperature would not stop rising. I called Masterbuilt again and the rep suggested a new digital controller, which I purchased. I installed the new digital controller and had the same problem.

Temperature would not stop rising. I believe that both controllers are ok. I removed the back panel and replaced the thermostat. Same issue, heat won't stop. So, I have a Masterbuilt smoker that I've sunk about a hundred fifty bucks into and had six uses out of. It would probably make a good offshore reef or maybe a birdhouse with a few holes drilled in it. It won't work for smoking unless you prefer your meat burned to a crisp. If you see one on sale, keep walking. If your store is giving them away for free, keep walking. Go to a barbeque restaurant and feed the whole family, in-laws, neighbors or anyone else you may see on the way there. Your frustration level will be much less than dealing with a product that doesn't work.

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Masterbuilt Smokehouses response
Lamar,
We sincerely apologize for the experience you have had with your smoker. We would be more than happy to assist you with your smoker! Please give us a call @ 1-800-489-1581 to troubleshoot further, or send a private response through here and I can also help. We look forward to hearing from you!

Sincerely,

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Resolution In Progress
Verified Reviewer
Original review: May 27, 2018

Owned the Masterbuilt 40” electric smoker for about 2 years now. Used it only about a dozen times. Went to heat it up to clean it before the Memorial Day cookout and it shot up to 300+ degrees and wouldn’t shut down! Even when the digital display wasn’t on, it was still heating! No smoking this weekend for us. Disappointing that it would have issues like this with such minimal usage.

Masterbuilt Smokehouses response
Brett,
We apologize for your inconvenience. I would be happy to help you with this inconvenience and get your smoker working properly again! I hope you will give us the opportunity to make things right with you! Please send me a private message and I would be happy to provide you with more information!
Sincerely,

Masterbuilt Customer Support

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Resolution In Progress
Verified Reviewer
Original review: May 26, 2018

I have a Masterbuilt smoker that I have been seeking a replacement digital controller for. I believe the part number of this controller is 99070002. This part went out in about a year and half after purchase right in the middle of cooking. So far no luck of any kind finding one that will work on this smoker. I still would love to get a replacement for this part. I have since purchased another smoker of a different brand but don't like the way it works compared to the Masterbuilt one I have. I spent almost $400 on the Masterbuilt smoker from Sam's wholesale store several years ago and really love to get it working again.

Masterbuilt Smokehouses response
Hello Kenneth,
You are able to get replacement parts directly from us. If you would reply with a private message with your contact information, I can assist you with getting a replacement digital control panel for your smoker. I look forward to hearing from you.

Masterbuilt Customer Support.

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Resolution In Progress
Verified Reviewer
Original review: May 18, 2018

I purchased a Masterbuilt 40" electric smoker 2 years ago and loved every minute of use for the first year and a half. Unfortunately last summer, I started experiencing some issues with the unit. The digital panel would sometimes start going haywire and blinking all over the place. I then had issues with the temperature heating up and staying at a desired spot. I then started reading some reviews only to find that many other people have had bad experiences with the Masterbuilt electric smokers having wiring issues. After having my smoker completely quit one day (no response at all when plugged in), I decided to pull the back panel off to expose the wiring of the heating element. To my surprise, I saw all of the burnt up wiring that many others had posted photos of from the factory wiring system.

I have never had my unit outside - it has always been used in my garage and covered. I was disappointed to find that a relatively lightly used unit could fail so quickly. After lots of research, I decided to order a rebuild kit for the heating element and wiring. I installed the kit only to find that the smoker was still completely dead after plugging it in. After calling in all I was recommended to do was now replace the control unit. It is pathetic to have to purchase so many replacement parts in order to enjoy using a product from a company that cost a decent amount to purchase. I only purchased an electric smoker for the enticing promise of it making smoking more user friendly - instead, this has been nothing but a nightmare.

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Masterbuilt Smokehouses response
Blair,

We sincerely apologize for the inconvenience and would be happy to help resolve this issue with your smoker! Please send me a private response and I would be glad to start the process in troubleshooting and assisting you in this matter!

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Resolution In Progress
Verified Reviewer
Original review: May 16, 2018

I ordered the Masterbuilt 30 Bluetooth electric smoker online from Academy Sports. When it arrive 4-16-18 the front of the box had a puncture with a rip down it. We open the box. The glass is shattered and the door glass goes everywhere. I look on the box. It states if there are problems or damage to contact Masterbuilt. So I email them stated what occurred. They emailed back, "Sorry about the glass being shattered. You need to contact the company you bought it from."

So I contact Academy Sports. It takes them 7 days to respond back. To say, "We sent it to accident/damage department." I never receive a response back until I call them. All they say is, "We're waiting for Masterbuilt to respond back." I wait several more days. Academy Sports calls and tell me to sent email to Masterbuilt with receipt serial and model number. I even sent pictures. Here it is now 5-15-18 I have not received a response back from Masterbuilt. Almost a month out and still have not gotten it taken care of. I will not buy another Masterbuilt product and I will never order online from Academy Sports.

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Masterbuilt Smokehouses response
Brenda,

Thank you for taking time to share this. This experience is never what we want or strive for with our customer service. We hope you will give us a chance to make your Masterbuilt experience a positive one. If you would, please send a private message so that we can resolve this for you.

Masterbuilt Customer Support

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Verified Reviewer
Original review: May 14, 2018

Purchased a replacement element. Worked great for 2 days. Now, element will not heat. My main question is simple...many problems with the JMSS electric smoker. Why has there not been a recall by Masterbuilt? As has been said previously by another disgruntled customer, when I spend 300 plus dollars on something, I expect it to work more than 5 times! I shouldn't have to be purchasing replacement items for a practically new item!

Masterbuilt Smokehouses response
Dear Christopher,
I would be happy to help you with this inconvenience and get your smoker working properly again! I am sorry for all the troubles you've had! I hope you will give us the opportunity to make things right with you! Please send me a private message and I would be happy to provide you with more information!
Sincerely,

Masterbuilt Customer Support

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 14, 2018

I purchased this Masterbuilt 20070512 40-Inch Front Controller Electric Smoker and have been happy with the results smoking various foods. However, shortly after I started using it (about 4-5 uses) the wireless remote stopped working. Sometimes I can get it to connect if I open the battery cover and squeeze the battery into the compartment but usually the screen will go blank as soon as I take my finger off. Anyway, I figured I could live without the remote control because it's not that hard to walk outside and check the control panel on top of the smoker to program and check what the temperature and time settings are. However, a few more uses is (about 10 total) the plastic cover over the electronic control panel came loose on the bottom. It was still attached at the top but was clearly not water-proof anymore. Since the control panel sits on top of the unit that's not a good thing if there is any kind of drizzle or rain.

I always keep the smoker covered when not in use. This past weekend when I went to use it, the plastic cover had come completely off and it blew away in the wind. Now I'm left with an exposed control board. I called customer service and was told that it was out of warranty so I would have to buy a whole new control assembly. She said that since the cover had come off, the electronics had likely been exposed to weather so I couldn't just get a new clear plastic cover for it. Of course it's out of warranty so they want $35 plus shipping in order to replace a 20-cent piece of plastic that had a poorly designed or was outright defective in terms of attaching to the smoker. Now I have a $400 smoker that is missing a very inexpensive component and they are asking me to pay about 10% of the cost of a new smoker to bring it back up to working condition.

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Masterbuilt Smokehouses response

We sincerely apologize for the inconvenience and would be happy to help resolve this issue with your smoker! Please send me a private response and I would be glad to start the process in troubleshooting and assisting you in this matter!

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Verified Reviewer
Original review: May 11, 2018

I have a propane smoke and called customer service about the function of the gas valve not working properly. It was stated from the customer service rep the gas valve assembly is defective and they could sell me a new for 50.00 dollars. This smoke is just over a year old. Now I have a smoke with defective parts could create a problem if I use the smoke. In my opinion this unit could blow up or create a fire. I was surprised after talk to the supervisor. The answer on the communication from the service rep was Service Rep is new and shouldn't told me the part is defective. From what I could tell the supervisor advice the reps to mislead the customer think it's their problem and they have to pay for the repairs. I am surprised that a company wouldn't take responsibility for their products.

Masterbuilt Smokehouses response
Kevin,

We sincerely apologize for the experience you had with our customer service. We would be more than happy to assist you with your smoker! Please send a private response through here so that I can get more information from you to better assist you. I look forward to hearing from you!

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Verified Reviewer
Original review: May 6, 2018

I bought a Masterbuilt Smoker and the first one shipped did not work. I returned the first one and was shipped a 2nd one. On the 2nd one the tub that holds the wood chips does not turn to drop the chips into the box to burn them. It never worked. Is there an easy fix. Thanks.

Masterbuilt Smokehouses response
Peter,

Yes, I would be happy to work with you on this issue and find a resolution for you so you can continue to enjoy your smoker! Please send me a private response through here with your model and serial number and contact information and I can get started! I look forward to hearing from you!

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Verified Reviewer Verified Buyer
Original review: May 2, 2018

I love the smoker (ESQ30BP) itself, however, the digital control panel went bad after using only 3 times. I can reorder a new one for $44.99 plus shipping but not sure I’m going to because chances are it may go bad again. A lot disappointed in the quality of control panel. From the reviews sounds like this is a defective issue with this unit. First time customer... not happy!

Masterbuilt Smokehouses response
Donna,

Thank you for your feedback. I would be happy to work with you on this issue and find a resolution for you so you can continue to enjoy your smoker! Please send me a private response through here with your model and serial number and contact information and I can get started! I look forward to hearing from you!

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Verified Reviewer
Original review: May 2, 2018

It sounds like everyone has the same experience here. You buy the smoker, you final get the hang of it, you make some great food, and it ends up breaking down. My first one had problems with a burnt out wiring. It would turn on and do some crazy beeping thing and die on me. I had the first one for less than two years. I see there is a brand new smoker and go ahead and get a new one (since they look like they listen to a lot of the concerns and fixed some problems).

I got the Masterbuilt 40" Sportsman Elite Electric Digital Smoker less than a year ago. My meat thermometer is faulty at best. It is all over the place. Too hot, too cold, never the right temp. Now the front face that is built in (different from the attached face from the previous one) is peeling off. Between the meat thermometer and the face coming off (and the inevitable bricking my smoker), I do not intend to get a new one. I just hope that one day that their products meet their very good customer service.

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Masterbuilt Smokehouses response

We are sorry to hear this has occurred and would be happy to help you with the necessary parts for your smoker so you can continue to enjoy it. Please give us a call @ 1-800-489-1581. You're also welcome to send me a private response here on this site and I can work with you to resolve this issue for you.

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Verified Reviewer
Original review: April 29, 2018

I was giving the Masterbuilt Signature Series Electric Smoker for Father's Day two years ago. We have moved twice since then and I was able to use it 4 (four) times. I go out today, 4-29-18 to smoke some chicken and it won't heat up. Keeps tripping the breaker. What a disappointment. 4 Times!? It isn't the house, as I checked. This will be the last Masterbuilt anything I buy!!!

Masterbuilt Smokehouses response

We are sorry to hear this has occurred and would be happy to help you with the necessary parts for your smoker so you can continue to enjoy it. Please give us a call @ 1-800-489-1581. You're also welcome to send me a private response here on this site and I can work with you to resolve this issue for you.

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Verified Reviewer
Original review: April 28, 2018

The Masterbuilt electric smoker looked like a nice smoker, however for the price and only using 3 times it quit working. On closer inspection we found it looked like it shorted out and burned the inside insulation. Pretty expensive for only 3 uses. From what we found looks like we will be purchasing a new smoker however don't think it will be another Masterbuilt. Too bad my receipt was tossed from Farm & Fleet which was purchased as a gift.

Masterbuilt Smokehouses response

We are sorry to hear this has occurred and would be happy to help you with the necessary parts for your smoker so you can continue to enjoy it. Please give us a call @ 1-800-489-1581. You're also welcome to send me a private response here on this site and I can work with you to resolve this issue for you.

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Verified Reviewer
Original review: April 22, 2018

I love cooking food with these smokers, however, 3 have failed due to either control head or element failures. The internet is littered with people trying to solve various problems with these smokers. I will probably not buy a 4th smoker, too much trouble.

Masterbuilt Smokehouses response
We are very sorry to hear this occurred! There is no need to replace your entire smoker, however! We can help with replacement parts to get your unit going again if it has had an issue! Please call us with your model and serial number, or feel free to reply here with a private response and I can also assist you!
Sincerely,
Janel

Customer Support Specialist

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Resolution In Progress
Verified Reviewer
Original review: April 18, 2018

I was given a 30” Sportsman Elite smoker for my birthday late 2016. Of course now it’s out of warranty. At first temps would shoot up or go low resulting in a very bad experience with meat (sometimes burnt sometimes undercooked). Now the control pad registers 240 degrees even when it’s first turned on and the door is open! The up/down buttons seem to have a mind of their own. Sad since I didn’t use this many times. Can you tell me what I need to do to fix this unit?

Masterbuilt Smokehouses response
Dear Cecilee,
I would be happy to work with you on this issue and find a resolution for you so you can continue to enjoy your smoker! Please send me a private response through here with your model and serial number and contact information and I can get started! I look forward to hearing from you!
Sincerely,
Janel

Customer Support Specialist

2 people found this review helpful
Verified Reviewer
Original review: April 17, 2018

Purchased the smoker a week ago. Used it once. Smoked a pork shoulder at 235 degrees for nine hours. The smoker did a good job. Was moving it around in the garage an hour ago, and lo and behold... I discovered the paint is peeling off the area of the main smoker box around where it contacts the door seal. Just noticed the warranty SPECIFICALLY doesn't cover paint peeling. I guess they already know this is a problem. I wish I had seen this little disclaimer before purchasing. I would have purchased a different brand. Again, less than two weeks old. One use. Sad.

Masterbuilt Smokehouses response
We are sorry to hear this has occurred and would be happy to help you with the necessary parts for your smoker so you can continue to enjoy it. Please give us a call @ 1-800-489-1581. You're also welcome to send me a private response here on this site and I can work with you to resolve this issue for you.
Sincerely,
Janel

Customer Support Specialist

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Verified Reviewer
Original review: April 14, 2018

Bought this smoker about 10 months ago and it lasted about 4 times cooking, after emailing the company and no response for 3 or 4 days. I called Masterbulit, diagnosed the problem and got parts only to be wrong diagnosis. Sent another part and seems to be working, not sure at this point though, my problem is. Who wants to work on these things? I bought to cook on, it takes two people to put parts on. Congratulations to the people who have no problems with their purchase. Very nasty job replacing these parts. I would NEVER buy another product from this company, nice customer service, and they will send all the cheap parts you want, but you have to be the mechanic.

Masterbuilt Smokehouses response
Dear Tim,
We apologize for any inconvenience and hope that the issue with your smoker is resolved and you're able to continue using and enjoying your smoker from here on out. Thank you for being a Masterbuilt Customer!
Sincerely,

Masterbuilt Customer Support

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Customer increased Rating by 4 stars!
Verified Reviewer
Original review: April 14, 2018

Bought a competition brisket for a special event this weekend and started smoking Friday night. Just 3 hours in the smoker temp shot to 300 and is stuck there, even though the inside temp is already back down to 75 degrees. It is just the third time I have used my Masterbuilt 30 Electric Smoker that I purchased from Academy Sports + Outdoors. What a downer!!!!

Masterbuilt Smokehouses response
Dear Russ,
We are sorry to hear this has happened. This is a quick and simple fix and I would be glad to assist you with it! Please feel free to send me a private message on here and I will get you started with this replacement part order!
Sincerely,
Janel

Customer Support Specialist

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Verified Reviewer
Original review: April 12, 2018

I bought my Masterbuilt smoker and right out of the box the control panel did not work. I will say that they sent a new control box, but I still had to put a digital thermometer inside to manage the heat inside. Seems the readout is off about 10 degrees. I was very happy with its cooking performance, and after only 15 uses (yes I counted)... I go to smoke a turkey only to go out to check on it and it's cut off. Temperature was down to 91 degrees (by my digital remote thermometer)... I cut it back on and it won't heat up... all the control, lights work but NO HEAT... I see I'm not the only one with this problem.

I hate I spent all the money on the product to have nothing but problems, when I called the hotline I was on hold for 46 minutes, then the line went dead and I was disconnected. Looks like the smoker will now be used as a storage box for wood... I purchased it from my place of work. Lowe's home improvement... I will not recommend this to my customers. I hope everyone that reads this does so before wasting their hard earned money. God Bless you all.

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Masterbuilt Smokehouses response
Dear Michael,
I would be happy to help you with this inconvenience and get your smoker working properly again! I am sorry for all the troubles you've had! I hope you will give us the opportunity to make things right with you! Please send me a private message and I would be happy to provide you with more information!
Sincerely,
Janel

Customer Support Specialist

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Verified Reviewer
Original review: April 12, 2018

I purchased a Masterbuilt Pro electric smoker several years ago. I was a beginner smoker and had a lot to learn. I only smoke a couple times a year but never really got good smoke in the smoker. I read tips online and figured that it was just my inexperience. I read an article online that said that Masterbuilt has a retro kit for my smoker. I called them on 4-10-2018 and was told that all lines were busy and that I could leave my number for a callback. I waited two days for my callback but it never came. I called on 4-12-18 and spoke to a very nice lady.

I was told that there was a retro kit for my smoker but that I would have to pay for the part and the shipping because I was out of the warranty date. I don’t feel that I should have to pay for a part on a smoker that was their design flaw. I offered to pay for the part if they covered the shipping. I again was told that I would have to pay for everything. Just don’t feel that this is entirely my fault that they sold a product that needed a retro kit to work properly.

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Masterbuilt Smokehouses response
Daryl,
We are sorry for any troubles you may have had in regards to this situation. We would be glad to help if at all possible. We do have a 1-year warranty on our units but I would be glad to assist you in this matter however I can. Please feel free to send me a private message with your information and unit details and I will see what can be done.
Sincerely
Janel

Customer Support Specialist

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Verified Reviewer Verified Buyer
Original review: April 10, 2018

I bought your product & first time something goes wrong with it. Cannot get the parts to fix it. First & last time to purchase a Masterbuilt product. Spend that kind of money on something only to throw it away.

Masterbuilt Smokehouses response
Dear Kenneth,
We apologize for any inconvenience and would like to help if possible! Have you called our Customer Service Department to see if parts are available for the issue you're having? We have most available and if not, we can try to help you find parts for discontinued items online as well. Please send me a private message if you'd like assistance with this!
Sincerely,
Janel

Masterbuilt Customer Support Specialist

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Verified Reviewer
Original review: April 6, 2018

I bought a Masterbuilt Electric Smoker in December of 2017 with my Christmas bonus from Academy Sports and Outdoors in Mesquite, Texas. Today, on April 4, 2018 I have attempted to use my smoker for the third (3) time. I smoked a Turkey for Christmas and one brisket about 3 weeks ago but, now today the piece of crap continues to overheat even though I have the smoker thermostat set for 250. The smoker runs up to 300 degrees and then shuts off. I was trying to smoke a Boston Pork Butt. I guess I will have to finish cooking it in my oven. I am incredibly disappointed in my experience with this smoker. I'm not going to waste my time trying to go through Masterbuilt's customer service department because looking at other reviews they are apparently aware that they are selling an inferior product. I have stored and used this product correctly and have taken exceeding care not to hurt or damage my first and probably last Masterbuilt Electric Smoker.

Masterbuilt Smokehouses response
Dear Michael,
I hope you will give us a chance to resolve this issue with your smoker so you can continue to enjoy it! I would be happy to work with you regarding this issue! Please feel free to reply with a private response if you would like assistance!
Sincerely,
Janel

Masterbuilt Support Specialist

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Verified Reviewer
Original review: April 5, 2018

I bought my dad a 40” Masterbuilt smoker a few years ago and now it’s not working. It doesn’t heat at all anymore. The panel says it’s heating but it doesn’t. He loved using it and is saddened by the fact that he can’t anymore. Is there anything you can do?

Masterbuilt Smokehouses response
Hi Chelsea,
I'd be glad to help you with this! It sounds like it is just a simple element replacement. Please send me a private response and I can get started on this for you!
Sincerely,
Janel

Masterbuilt Customer Support

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Masterbuilt Smokehouses Company Information

Company Name:
Masterbuilt
City:
Columbus
State/Province:
GA
Postal Code:
31907
Website:
www.masterbuilt.com

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