Magic Chef Reviews

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About Magic Chef

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Magic Chef produces household appliances designed for everyday use. Its products include microwaves, refrigerators, ranges and small kitchen appliances. Since its establishment in 1929, Magic Chef has catered to home and light commercial kitchens, offering appliances that simplify cooking and food storage tasks.

Pros
  • User-friendly design and features
  • Reliable cooking capabilities
Cons
  • Product malfunctions reported
  • Limited warranty coverage

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Magic Chef Reviews

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    Page 1 Reviews 0 - 25
    Customer ServiceTechMaintenance

    Reviewed July 6, 2026

    On a brand new stove, the thermostat had to be changed twice. Then it was a sensor. Then the time buttons failed. The 1st two servicemen Magic Chef sent didn't know how to fix anything. The third serviceman did. Such a waste of time. Thank goodness it was under warranty. After a time, the back burner would not stay on. The warranty had expired. I will never buy a Magic Chef product again & I warn everyone that their customer service is terrible & the product riddled with problems.

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    Reviewed Jan. 26, 2026

    I bought a Magic Chef compact dryer in September, and since December I've had a repair guy here 4 times, and again they will be here on Friday January 30th. I will never purchase anything from magic chef again. This was my first and last time!

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      Price

      Reviewed June 26, 2025

      Bought a air conditioning unit over the weekend and it's really not a good buy. It says that it could cool a room up to 250 square feet and my room is nowhere near that and my room is not cold cold but you feel a little cool and that depends on where you at in the room. I had to put a fan in my room just to make it a little more comfortable but for the money this unit cost you shouldn't have to go through that.

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      Reviewed May 15, 2025

      I purchased a deep freezer and 3 months ago the light went out and now it is not cooling like when I bought it 10 months ago. I am getting the run around with replacement. I will never purchase from them again.

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      Maintenance

      Reviewed April 23, 2025

      I have had my Magic Chef upright freezer for going on 12 years. Most reliable appliance I have owned. I couldn’t be happier. Just keep it 5 inches from the wall and clean it regularly might last forever.

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      Price

      Reviewed July 28, 2024

      My Magic Chef over the range microwave (model MCO165UW) only lasted 4 years before it stopped heating. Getting it repaired will cost more than it cost new from Home Depot. When it did work, it worked well and had plenty of useful features.

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      Customer Service

      Reviewed Aug. 29, 2023

      Purchased a Magic Chef HMCF7W4 chest freezer about 2 years ago. It was kept in a guest room with controlled temp and humidity like the rest of the house. Recently we needed to relocate the freezer to another room and in doing so were shocked to see that the underside of the freezer was rusted badly - almost right through. The freezer NEVER had any moisture inside as it was defrosted using a heat gun, then disposing of the ice.

      I immediately contacted MCA Customer Service and followed up after a week of not hearing back from them. The idiotic response from them was that if the room temp was higher than 70 deg moisture and therefore rust would develop due to the temperature difference. ARE YOU KIDDING ME!!! I have had chest freezers out on the lanai of my condo in Florida for over 8 years with no rust. I think the real reason is due to the inferior quality of this product. If you're in the market for a freezer spend a few bucks more and buy a Whirlpool or Amana.

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      Reviewed June 7, 2023

      We purchased a Magic Chef 7 cu ft black chest freezer from Home Depot. After slightly over one year of owning it, it failed. This is very disappointing to us as we had read online reviews before our purchase and we expected better.

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      Customer ServiceCoverage

      Reviewed July 3, 2022

      We were on the road when the refrigerator in our new RV completely died. We called Magic Chef and they said they did not make the appliance; they sell their name and have no responsibility. We had to go to the RV manufacturer in Elkhart, Ind (we were in PA), so we lost most of our food. They could not repair the refrigerator so had to install a new one. The RV microwave and range are also Magic Chef; we are awaiting our next failure. Years ago, we had a Magic Chef range in our home that burst into flames when it was not even in use. We have called it Tragic Chef since then. Use extreme caution when considering these shoddy products!

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      Customer ServiceCoverage

      Reviewed June 6, 2022

      Do not buy a Hood Range Microwave from Magic Chef unless you want to replace it after a couple years. Called them because of a faulty door switch which causes the microwave to blow a breaker every time it opens. Apparently that is not under the 8 year warranty. Now have a headache to deal with. Thanks Magic Chef.

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      Reviewed Oct. 22, 2021

      I’ve owned this dishwasher for quite a few years, at least over 15 years. I have never had any problems with it. Magic Chef is no longer in business to my knowledge, but if they were and I should happen to need another dishwasher, I would definitely purchase another one. I have been very satisfied with its performance to date.

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      PricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Sept. 7, 2021

      Purchased in Feb 2021. Plugged in and waited for cooling in July 2021. Spent over $400.00 in food. Went out to take something out of my garage to cook. Noticed all food was no longer frozen. Checked plugs. Red light was on. Green was not. Removed some food and cooked it right away. Lost all other food. Was informed after a technician diagnosed freezer compressor was not working, I would be given a refund minus the shipping charge and the hundreds lost in food. NO ONE SHOULD TRUST BUYING THIS PRODUCT. DISGRACE.

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      CoverageMaintenanceRates

      Reviewed June 16, 2021

      We moved into our present home in December 2014. Having more space, we purchased a Magic Chef chest freezer a short time after. Unfortunately, a few years (approximately 2017) afterward, the chest went out, taking the full contents with it. Again, we purchased another Magic Chef chest freezer from Home Depot to replace the other defunct chest freezer. The two freezers are Magic Chef purchased from Home Depot. These freezers only have a life expectancy of maybe two or three years; we have lost $ thousands of food dollars without warning. My viewpoint is to give this product less than one star or no rating at all. What we have lost is inexcusable and deserves no ranking at all. The only "Magic" here is how it makes your food disappear.

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      Billing

      Reviewed March 24, 2021

      This freezer really fits the bill. I have it in a storage building with little insulation and it has run perfectly summer and winter...just the right size as well and with the sliding baskets it holds more than it looks.

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      Reviewed March 9, 2021

      It is compact. The Compact Refrigerators are a simple solution for keeping things cold in any space, large or small. Modern design. Compressor cooling system for a consistently cool temperature. Recessed handle for easy opening and closing.

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      Reviewed Feb. 26, 2021

      My home is very old, (1967) the very old Magic chef dishwasher is still in working condition and I’m very pleased with it. If I could purchase another one just like the one in my kitchen now, I would.

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      StaffEase of Use

      Reviewed Feb. 13, 2021

      Glass top electric not easy to learn to use after having a gas stove but it cleans beautifully inside and on the top. I do not care for the surface knobs-dark and hard to read and difficult to replace after cleaning.

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

      Reviewed Feb. 9, 2021

      The saying "you get what you pay for" couldn't ring more true. Their products are very cheap, their 1 year warranty is the for a reason. You're buying a temporary solution, as evidenced by nearly every other comment on here. I have truly never had a worse consumer experience than I had with MagicChef and it's absolutely baffling to me they're still in business, especially after seeing everyone else having similar experiences.

      2+ months ago I started a warranty claim on a washer/dryer combo unit that I had purchased with a condo in Sept of 2020. The unit was showing an E3A error. When I went to initiate the claim, it was determined that I had a unit that was manufactured WITHOUT A SERIAL NUMBER! I would encourage you to try and find any electronic in your home that doesn't have a serial number. After driving home the fact that they mis-manufactured without a serial number (indicative of the quality of the manufacturing) they reluctantly agreed to set up a courtesy service. That appointment was scheduled with AVA Appliance in CO initially, even though the unit is in AZ. Needed to call back to MC and have that fixed.

      I then discussed the service with AVA, telling them it is a rental, and would like to have someone come look at it when the unit is vacant. AVA missed **8** appointments because "nobody was in the unit" which each and every time I had told them would be the case. After flying down to AZ, in a pandemic, mind you; I stayed at the unit to ensure it was looked at. The individual showed up late, spoke 0 English, cleaned the water trap, opened up the unit, put it back together, and didn't test to see if the error was resolved - it was not.

      I called MC back and said I didn't want to use AVA any more and couldn't wait for more missed appointments. MC set me up with A&E (the only service company with a WORSE rating than AVA - like less than 2 stars) for the next appointment. EVERYTHING about MC is cheap - their parts, their services, their partners. A&E missed 2 appointments and showed up 5 hours late for the most recent. The parts were replaced (had to do all this with guests in the unit, not a good look) but again, the tech did not check if the error was fixed.

      I decided to contact MC again and see if they'd replace the unit as we're already 2+ months into this maintenance request. I called on a Thursday, was told a manager would get back to me that day, and it is now Monday evening. After a VERY rude interaction with a service rep, Gina (she spoke over and cut me off constantly to which I called her out on and no apology only more attitude), I finally got a hold of the manager who I had originally got to reluctantly accept the warranty claim months ago - his name is Victor. However, now Victor's tone had completely changed. He was the individual that had agreed it was their error there was no serial number, but now he's saying I need to get the receipt for the unit from the previous owners. First of all, nobody keeps a receipt for something that should have a serial number - second, how would he expect me to do that? I have 0 contact with the sellers because, well, real estate agents...

      I'm now told that they could have someone come out and look at it again - which I don't have the time for, this thing has been broken for 2+months, OR, get this, a WHOPPING 25% discount on buying a different MC appliance. WHY on earth would I buy another MC appliance, for it to break in 1 year, to go through this whole process again? I'm now willing to pay the extra probably $1,000 for a reputable company with proper services and support. I will NEVER buy anything else Magic Chef again, and I HIGHLY recommend you do the same, or you may find yourself writing one of these review as well.

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      Reviewed Feb. 1, 2021

      I’ve had my stove/oven for over 31 years. It has operated properly for the duration. I’ve never had to have it service. The only thing that I would suggest is that the numbers on the dials be raised or etched on. After many washings the paint has worn off. I would recommend this product to others.

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      Maintenance

      Reviewed Jan. 31, 2021

      If I were able to replace this junk I would (I rent). The knob is broken to the oven, so you never know what temp it is. An in-oven thermometer usually tells the temp, but it fluctuates often up and down and does not properly bake. The digital readout is broken and you never know the time. There is not 1 thing I can say nice about the oven. The stovetop is fine; it cooks as it should. For information purposes, this is a gas range.

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      Customer ServicePunctuality & SpeedStaffEase of Use

      Reviewed Jan. 30, 2021

      Was in my newly purchased home when I moved in. I had never had a Magic Chef range before now and I normally do not like gas ANYTHING, however, I Love and adore this white one. It's so clean, easy to clean, and fast cooking. I especially like that I can easily ascertain the instruction dials, very user friendly. Setting and preheating the oven is a breeze because with some ovens you can't really tell if it the clock dial or when the preset of off or has even started!! I can quickly cook my large turkey and pies. I also love that it's American made. I will most definitely look for another Magic Chef range if this one ever gives out or if I happen to relocate. I believe that last family used it for about 20 years, however, it doesn't look like it. I have never had to call for service or any kind of repairs. I definitely recommend this range!!! Happy Home!.

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      Reviewed Jan. 29, 2021

      The smaller than average size works for us, as we live in a small home. I like the ease it has with electronic keypad buttons to select temps and timers. Only issue I have is it doesn't seem to heat as high a temp as I set it for, I usually have to either cook longer or set temp higher. That is only complaint however.

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      Customer ServiceTechPunctuality & SpeedMaintenanceHonesty & Transparency

      Reviewed Oct. 2, 2020

      So our fridge did break after 8 months and they don't have any service providers out here but their customer service is great. They will send out the fan and control board with instructions. I didn't have to wait 9 months as I did with LG being lied to by call centers and people overseas laughing at our situation. It was like a breath of fresh air. Even with it breaking faster than the LG unit I would always buy this product instead because they operated with ethics, honesty, and alacrity. You have to go through an experience with LG to fully appreciate the difference. Thank God there are still some good companies out there.

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      PriceRates

      Reviewed May 24, 2020

      This is for the Magic Chef portable washer.. great price, great size for apartments. Purchased the washer and dryer for less than $400 at Walmart. Works really good, really quiet. Is good for a family of 4 or less.

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      Customer ServiceCoverageTechPricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceHonesty & Transparency

      Reviewed April 5, 2020

      I thought I was buying a deep freezer, but I bought trash. I bought a Magic Chef deep/chest freezer from Home Depot. It worked for 1 year. Then the compressor died but the indicator lights on the unit still showed that it was working properly! As soon as the 1 year warranty expired it died shortly thereafter! Deep freezers are supposed to last between 8-10 years. Who would expect that this brand only lasts about 1 year! That seems to be the reason for the short warranty length, bc they know they are making complete trash.

      When I reached out the manufacturer, I was initially told that I would have to have one of their service techs come to home to confirm that the unit did not work. Fine, I said. However, bc I do not live within 50 miles of their service center they would not send anyone! Nor would they reveal the location of the service centers so that I could decide whether to take or ship it to them for repair. So whether it was or was not within the warranty period, they would not fix it under the warranty bc I was more than 50 miles away from them. Ok, I said.

      Next step. I was then told to fill out the online form and submit my receipt to order a part under the 5 year parts only warranty. Despite the full warranty being 1 year and parts warranty being 5 years, the site told me that my 1 year old unit was outside of the warranty and that I would have to pay for the part! What happened to the 5 year parts warranty? Apparently that was just a lie. I then tried to order the part without using the warranty and...wait for it...the part costs as much as the full unit!!!!

      Magic Chef knows it's selling trash. That is why they have such short warranty periods and why their parts costs so much, bc they know it will give out and need service that they will not cover. I will never buy this brand ever again. I suggest that no one else buy it also. If you are going to spend the money, buy a reputable brand or at least the store brand so that it can be returned to the store within the warranty period! Magic Chef is a complete waste of money!!!! Do not buy Magic Chef!!!!

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      Magic Chef author review by Jonathan Trout

      Magic Chef got its start over 85 years ago and today makes a variety of kitchen and home comfort appliances. It offers several models of upright and chest freezers that range from 3.0 to 9.0 cubic feet. They also sell a portable freezer. Check Magic Chef’s website for places to buy their products.

      • Upright freezer: Magic Chef’s 3.0 cubic foot upright chest freezer includes an adjustable temperature control and manual defrost. It has a reversible, recessed door handle; two wire shelves; and a completely flat back for placement flexibility.

      • 6.9 cubic foot freezer: The 6.9 cubic foot chest freezer is designed with a flush back to fit up against most walls. It features an adjustable temperature control, manual defrost, recessed door handle and indicator lights to let you know the unit is running.

      • Warranties: Both models come with a 1-year parts and labor warranty and a 5-year warranty on the compressor.

      • Manuals: Magic Chef includes both models of chest freezers manuals online for easy access to instructions and product registration.

      • Videos: Videos explaining each feature for both models are available online.

      by Jonathan Trout ConsumerAffairs Research Team

      As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

      Magic Chef Company Information

      Company Name:
      Magic Chef
      Website:
      mcappliance.com