Magic Chef

Magic Chef

 3.2/5 (542 ratings)
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About Magic Chef

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Magic Chef Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 3, 2022

We were on the road when the refrigerator in our new RV completely died. We called Magic Chef and they said they did not make the appliance; they sell their name and have no responsibility. We had to go to the RV manufacturer in Elkhart, Ind (we were in PA), so we lost most of our food. They could not repair the refrigerator so had to install a new one. The RV microwave and range are also Magic Chef; we are awaiting our next failure. Years ago, we had a Magic Chef range in our home that burst into flames when it was not even in use. We have called it Tragic Chef since then. Use extreme caution when considering these shoddy products!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 6, 2022

Do not buy a Hood Range Microwave from Magic Chef unless you want to replace it after a couple years. Called them because of a faulty door switch which causes the microwave to blow a breaker every time it opens. Apparently that is not under the 8 year warranty. Now have a headache to deal with. Thanks Magic Chef.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 22, 2021

    I’ve owned this dishwasher for quite a few years, at least over 15 years. I have never had any problems with it. Magic Chef is no longer in business to my knowledge, but if they were and I should happen to need another dishwasher, I would definitely purchase another one. I have been very satisfied with its performance to date.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 7, 2021

    Purchased in Feb 2021. Plugged in and waited for cooling in July 2021. Spent over $400.00 in food. Went out to take something out of my garage to cook. Noticed all food was no longer frozen. Checked plugs. Red light was on. Green was not. Removed some food and cooked it right away. Lost all other food. Was informed after a technician diagnosed freezer compressor was not working, I would be given a refund minus the shipping charge and the hundreds lost in food. NO ONE SHOULD TRUST BUYING THIS PRODUCT. DISGRACE.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2021

    We moved into our present home in December 2014. Having more space, we purchased a Magic Chef chest freezer a short time after. Unfortunately, a few years (approximately 2017) afterward, the chest went out, taking the full contents with it. Again, we purchased another Magic Chef chest freezer from Home Depot to replace the other defunct chest freezer. The two freezers are Magic Chef purchased from Home Depot. These freezers only have a life expectancy of maybe two or three years; we have lost $ thousands of food dollars without warning. My viewpoint is to give this product less than one star or no rating at all. What we have lost is inexcusable and deserves no ranking at all. The only "Magic" here is how it makes your food disappear.

    7 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 24, 2021

    This freezer really fits the bill. I have it in a storage building with little insulation and it has run perfectly summer and winter...just the right size as well and with the sliding baskets it holds more than it looks.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 9, 2021

    It is compact. The Compact Refrigerators are a simple solution for keeping things cold in any space, large or small. Modern design. Compressor cooling system for a consistently cool temperature. Recessed handle for easy opening and closing.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Feb. 26, 2021

    My home is very old, (1967) the very old Magic chef dishwasher is still in working condition and I’m very pleased with it. If I could purchase another one just like the one in my kitchen now, I would.

    3 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Feb. 13, 2021

    Glass top electric not easy to learn to use after having a gas stove but it cleans beautifully inside and on the top. I do not care for the surface knobs-dark and hard to read and difficult to replace after cleaning.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 9, 2021

    The saying "you get what you pay for" couldn't ring more true. Their products are very cheap, their 1 year warranty is the for a reason. You're buying a temporary solution, as evidenced by nearly every other comment on here. I have truly never had a worse consumer experience than I had with MagicChef and it's absolutely baffling to me they're still in business, especially after seeing everyone else having similar experiences.

    2+ months ago I started a warranty claim on a washer/dryer combo unit that I had purchased with a condo in Sept of 2020. The unit was showing an E3A error. When I went to initiate the claim, it was determined that I had a unit that was manufactured WITHOUT A SERIAL NUMBER! I would encourage you to try and find any electronic in your home that doesn't have a serial number. After driving home the fact that they mis-manufactured without a serial number (indicative of the quality of the manufacturing) they reluctantly agreed to set up a courtesy service. That appointment was scheduled with AVA Appliance in CO initially, even though the unit is in AZ. Needed to call back to MC and have that fixed.

    I then discussed the service with AVA, telling them it is a rental, and would like to have someone come look at it when the unit is vacant. AVA missed **8** appointments because "nobody was in the unit" which each and every time I had told them would be the case. After flying down to AZ, in a pandemic, mind you; I stayed at the unit to ensure it was looked at. The individual showed up late, spoke 0 English, cleaned the water trap, opened up the unit, put it back together, and didn't test to see if the error was resolved - it was not.

    I called MC back and said I didn't want to use AVA any more and couldn't wait for more missed appointments. MC set me up with A&E (the only service company with a WORSE rating than AVA - like less than 2 stars) for the next appointment. EVERYTHING about MC is cheap - their parts, their services, their partners. A&E missed 2 appointments and showed up 5 hours late for the most recent. The parts were replaced (had to do all this with guests in the unit, not a good look) but again, the tech did not check if the error was fixed.

    I decided to contact MC again and see if they'd replace the unit as we're already 2+ months into this maintenance request. I called on a Thursday, was told a manager would get back to me that day, and it is now Monday evening. After a VERY rude interaction with a service rep, Gina (she spoke over and cut me off constantly to which I called her out on and no apology only more attitude), I finally got a hold of the manager who I had originally got to reluctantly accept the warranty claim months ago - his name is Victor. However, now Victor's tone had completely changed. He was the individual that had agreed it was their error there was no serial number, but now he's saying I need to get the receipt for the unit from the previous owners. First of all, nobody keeps a receipt for something that should have a serial number - second, how would he expect me to do that? I have 0 contact with the sellers because, well, real estate agents...

    I'm now told that they could have someone come out and look at it again - which I don't have the time for, this thing has been broken for 2+months, OR, get this, a WHOPPING 25% discount on buying a different MC appliance. WHY on earth would I buy another MC appliance, for it to break in 1 year, to go through this whole process again? I'm now willing to pay the extra probably $1,000 for a reputable company with proper services and support. I will NEVER buy anything else Magic Chef again, and I HIGHLY recommend you do the same, or you may find yourself writing one of these review as well.

    3 people found this review helpful
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    Magic Chef author review by Jonathan Trout

    Magic Chef got its start over 85 years ago and today makes a variety of kitchen and home comfort appliances. It offers several models of upright and chest freezers that range from 3.0 to 9.0 cubic feet. They also sell a portable freezer. Check Magic Chef’s website for places to buy their products.

    • Upright freezer: Magic Chef’s 3.0 cubic foot upright chest freezer includes an adjustable temperature control and manual defrost. It has a reversible, recessed door handle; two wire shelves; and a completely flat back for placement flexibility.

    • 6.9 cubic foot freezer: The 6.9 cubic foot chest freezer is designed with a flush back to fit up against most walls. It features an adjustable temperature control, manual defrost, recessed door handle and indicator lights to let you know the unit is running.

    • Warranties: Both models come with a 1-year parts and labor warranty and a 5-year warranty on the compressor.

    • Manuals: Magic Chef includes both models of chest freezers manuals online for easy access to instructions and product registration.

    • Videos: Videos explaining each feature for both models are available online.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Magic Chef Company Information

    Company Name:
    Magic Chef
    Website:
    mcappliance.com