Link Interactive Reviews

We decided on Link Interactive because of the price. We have them for two months now. The installation was so easy and their customer service has been great. They're fast, helpful, and easy to work with. I have no complaints at all and I have definitely more peace of mind.

Link Interactive seemed to be a good system. I was gonna purchase the same exact system from another alarm company here, but they wanted way more money for the system and more money for the monitoring. Installing the equipment from Link was super fast and easy and customer service has been good. We've had them for a couple of months and have been very pleased. We have fewer worries with it. We’ve got kids that come home on the school bus by themselves now. I know when they come in the house and if I have to do a push. I can see pictures inside the house to see what’s going on. So far the only problem I’ve had is remembering to turn it off before I go in the garage. But other than that it's nice and I enjoy it. I've recommended it to a couple of people looking for alarms.

The combination of price and positive reviews online made me decide to go with Link Interactive. Some parts during the installation process were certainly easy. There were others where we probably should've picked up and called, and asked the question. We tried to figure it out on our own, so it took a little bit longer. Other than that, the customer service team has been fantastic. I have less worries and more peace of mind.

It's easy to install the Link Interactive system and their customer service was friendly and helpful. I have less worries and more peace of mind since installing the security system about a month ago.

Customer service was great during the installation. They walked me through everything. Everything’s working well and adding pieces to the system is a go. I have few less worries and more peace of mind.

Link Interactive was ranked number two in the online reviews of home security providers. I had the rank number one company at another place that I have, but didn't want to use them anymore, so I went with the second best company according to the reviews. However, Link's automated service with the police calls me every week to say that there was an alarm at my place, but I know that there was no alarm. This automated service tells me, "Just verify that we called you," and I press a 1, and it's over.

I've been with Link Interactive for a month now. Installing the security system was fine. It has given me more peace of mind. They have good customer service support. I would recommend Link Interactive.

I retrofitted my old system into the Link system. There was a bit of wiring to do but I was comfortable with it so the installation was not too bad. The customer service has been very good. I'd recommend them.

Installing the system took about just a few minutes. It was a piece of cake. I have had the alarm go off once and I got a call. What I found interesting is that we had the password set up. We give one password if everything’s okay and one password if we need help. And they did not require it. They asked what was going on. I told them, “Oh my daughters opened the door.” They were very understanding. They asked if everyone was okay and I said yes. They thanked me and hung up the phone. There’s no password request, which I thought was weird. I didn’t know if I misunderstood how that worked. I’m highly satisfied, so, I’m happy.

The installation directions were simple to follow and the setup was just the same, it was very easy. I got a welcome phone call once they activated it. I had a few questions if there is anything else I needed to do for the activation, as far as local monitoring. Everything was resolved in that one phone call. Then I was on the Link website the other night trying to figure out how to set a delay on one of the door sensors, and for some reason, I couldn’t find where to do it. That’s the only thing that I’ve had trouble with. But we definitely feel safer since having it. There's peace of mind for all of us.

I did a web search comparing companies and ended up choosing Link for having customization, being able to kind of add as I go. The system was absolutely easy to install and their customer service has been great. I have more peace of mind with the Link system installed.

With Link Interactive, my level of security had changed. I've used them for six months now. I have no problems installing the device and their customer service team answered all my questions. When I was looking at different systems, they weren't the best but weren't the worst too. They charge a high equipment cost and that's one big knock they have on them. Other than that, I have no real complaints.

I was doing searches for a wireless security service online and read about Link Interactive. They were ranked within the top five companies. I also contacted some of the other ones and felt that Link was what I needed at that time. Installing the system was pretty easy and when I had to contact customer service, they've been very responsive and gave me good information. Since I got Link, I have more peace of mind. I would recommend them.

I’m going on two months now with Link Interactive. The installation wasn't that complicated. I had to call them to get a little support setting up some of the sensors because I don't have the codes, and they easily walked me through the configuration for it. Overall, it's a good product.

When I did a Google search for the best alarm system, Link Interactive came up. Then we went with them for the overall value component. It was the best mix of price and features plus reputation. We definitely have more peace of mind since having the system. We travel to work and we're constantly not in our home, so it's great not to have to worry. I'd definitely recommend them.

I spoke to Mitchell from Link Interactive and he gave me a lot of information. The system is for the house I have in Colorado so I could keep an eye on the house through my phone. I don't want squatters moving to my house. And so far, I'm having a good experience with Link. I’ve mentioned them to a couple of people.

After several months of trying to get these to work again, we finally got a chance to complete it - with the assistance of Alarm.com. Katie is awesome, I've spoken with her several times over my time with Link Interactive and she is always friendly and willing to help.

I like Link Interactive that's why I chose them. Overall, I had good human communication, which was fairly personalized. They have good pricing and their customer service was definitely better than anything else.

Installing the Link Interactive system was very easy. I've used the system for a month now so I’m still getting used to it. As for the team, they're friendly and answered all my questions. I would recommend the company to other people.

I installed the Link Interactive system at the end of September and now it's up and running. Setting it up was pretty easy. I just answered a couple of questions when I ordered the equipment. Then, the technicians programmed the system before they shipped it out, and the installation was as simple as sticking sensors on my doors and windows. One of the items I ordered was a doorbell camera. It was working at first, but then it stopped working. I read the manual as to how to get it going again and that didn’t work. So, I sent them an email and within an hour, they sent me a response and they said they would ship out a new unit.

The previous owners of the home I was purchasing had a contract with Link Interactive. They told me a little bit about it and the monthly cost, and they were able to transfer it on my name. Since the system was already installed, I figured I would go ahead with Link's service. There was also the convenience of continuing on with the contract and not having to go out and shop for one. I've had it for about two months now. I initially talked to the guys at Link when setting up the account and it was nice. I felt like I had my own rep that I was able to email and get a direct response from and not being routed through a department.

I use Link Interactive because it's wireless. The support team was very nice. I had a little problem with installation, but when I called them, they were fine to walk me through it. However, I don't like the system because I can't activate it on my phone and my tablet. They tried to do it, and it's still not working.

We have Link Interactive in our home for three months now and I can recommend them. Yesterday, we have noticed some problem but one of my friends gave a good reset to the system. I’m still in the process of learning about system, but I believe it is working properly right now. I'm very grateful to say that I'm happy with Link Interactive.

We love Link Interactive, it is awesome. It was really easy to set up. The only thing is, when they sent the set to us, some of it wasn't coded up. Some of the stuff were already installed and then I had to almost peel it off to look at the serial number so they can put it in the system. We miscounted for some reason and we had to order extra. They told us at the show that all they had to do was scan everything and it would go right to our system and that didn’t work, but it wasn’t a huge deal. We called them to get that worked out and they got it fixed.

Link Interactive was efficient and easy, and their price was reasonable. I was able to customize what I needed for my home versus other companies that offer standard packages. Link just stood out to me. The customer service was excellent, they didn't pressure me in any kind of sale. They helped me on certain questions to ask as I was shopping around. They really cared about me getting all of my questions answered so all around, it was educational. The system was easy to install. Everything that our friend basically told us about, we experienced the same really good experience with them. Now we feel safer and have fewer worries. I can basically do everything on my phone, through their app. I've got cameras installed so I can see what's going on with my app. It's really cool.

Our experience with Link Interactive has been good even though we’re having some issues. Some of our things are not working properly and I don’t know if it’s more their side or our side. We have been crazy busy that we haven’t been able to take the time to spend doing the stuff that we should have. We got two locks that are supposed to work from our phone but they don’t work anymore even though they did for a day. My husband had been taking the time to try to reset it and do it again. We also purchased a camera, which we’re having the same issue. Sometimes it works and sometimes it doesn’t. I’ll watch on the camera for a couple of minutes then it will stop working. By the time I push the button and reset, it reboots. Then I missed someone walking into my house because it’s not working all the time.

I've bought a property and it has Link Interactive already installed. It was already good to go and I activated it myself. Their team was great. They helped us with transitioning and was really courteous and helpful. We had an issue with the reception going bad on our unit for a little bit, on the cell reception, which was nothing on the part of Link. All I had to do was call them and they explained to me what went on. And they said, "We'll get you an external antenna." and they sent that out. The whole experience was really good.

I was working at the New York State Fair, and Link happened to have an exhibit there and I inquired about it. The gentleman told me about it, what it entailed and the cost. The price was pretty reasonable, so I gave it a try. Installation was quite easy, all the instructions were self-explanatory. I'm still working on getting some of the kinks and trying to understand some parts of the system, but for the most, it works great. The camera system records all motions, and we can keep track of anything going in the house. Not that I live in a bad area but I have merchandise in my home, and I'd like to keep safe. I've been using Link for the last month, and so far, it's so good.

Installing Link Interactive was a little interesting. The sensors were fine, however, calling the call center was something else. I got one who had a really bad day and ended up calling back to get someone else to test the system. I went through the online site the second time because that was a little easier. The first day, I didn't realize that there was a delay in the app and I almost locked myself out of my house, and that was funny.

I've used Link at home since July. The installation experience was terrible and it took several hours and tries, 30 to 40 hours on the phone with them, trying to get the old wired system to link with the new system. Now, I still get a message that something is not working. Also, I’ve moved one of the motion sensors three times but it still doesn’t work properly. So, it’s not completely resolved and I haven’t had the patience to call back recently since I have talked to them 50 times already.

Alarm.com told me that Link was one of the providers for my area. I've been a user for just a few days. Installation took a while because I already had some components installed in my house but I didn't know how they worked. They didn't give me a booklet when I moved. Their rep looked up at manuals for the different devices so he could figure out how to add a new key code to my front door etc. I haven't used the security part very much at all since I got it because I've been home the whole time but it's been really helpful to have some of the thermostat controls. We've had it set to where the thermostat lowers at a different time during the day and I now have access for my kids to come in the front door and they don't have to keep a key with them all the time because they'd lose it.

Link Interactive has been very good. They're responsive, very easy to get a hold of and answered any questions I had. They’re very easy to work with. It’s been an overall positive experience and I would recommend them.

Out of all the companies that worked with Alarm.com, Link Interactive was the only one who would allow me to add new devices without a fee. Everybody else said that there's a fee for installing things, they won't give me the installer code, and all those crap if they won't do the installation themselves. They want to get extra money every time I add a sensor and Link never tried to feed me that line. Link told me that if I'm buying the panel and paying for the service, they'll give me the installer code. They were even able to walk me through a couple of slightly more complicated installs. They were great and I was always very happy with them. Overall, the experience is good.

I just installed Link Interactive and I had no issues except for one of the sensors which I had a difficulty with. They have some videos so people would not have to even call in, but my experience with their reps went well.

We talked to several different security systems before we settled on Link. We thought that when the power goes out our panel would be good for three to five days because that was the general consensus. We had a hurricane here and our panel stopped working after a day. It was fairly quick and we weren’t able to return. So when I called to express my concern, the young lady that I talked to seemed very unconcerned. She would just say, “Well, it is what it is,” and tried to blow me off. I spoke with a supervisor and the supervisor’s going to contact the manufacturer to see if we could get a longer battery pack – which I’m sure we’ll have to pay for.

Link is working great with my phone. It's responsive on the sensors, so I like that. But the CM stickers that they gave behind the sensors should be stronger so that they don’t fall. Also, I need to get in touch with them to know how to switch off the system if ever there's a power outage and I'm away from my home.

Jose was my sales rep. He was great in responding to my questions and did his job well. The install, on the other hand, was problematic due to misinformation. I was told that I could use my existing Vivint sensors, but that is turning out to not be the case. Product Support did their best to help me, but none of the wireless window or door sensors will program to the panel. I'm going to have to spend another $120 just to get the system to work even though I was told it would work with the existing sensors. Also, the only helpful instructions were the YouTube videos. Other than that, I was completely lost due to the vague printed material. Giving step by step printed instructions would be helpful.

Link Interactive was easy to install and I received good customer service whenever I called. One of the reasons that I went with Link was they have an affiliation with Costco, but I learned that's not the case anymore.

Setting up my Link was 50% easy and 50% difficult. I can't get the garage door opener, front camera, and doorbell camera to link up with the system. I've contacted their customer service, but the issue didn't get resolved. I work 7:00 to 7:00, so when I get home at night, it's past their hours. It's just conflict of hours.

We've had some problems in the neighborhood and we've debated as to whether or not we should do some covert spying to try and determine who’s been in our yard and back. The sensors are activated and I've got one hidden where it can catch the outside, but we're not using the Link Interactive system the way it should be right now and I haven’t put the door sensors in. But I like the ability to modularize the camera system because in the future I'm sure I'll be using the smart home features as well.

We've had Link Interactive about three weeks and it's been fantastic. Their team is amazing. The system is a do-it-yourself install. I must have eaten up six hours of their time over the phone over multiple calls and they're very hands on and patient to help get things set up.

We started using Link Interactive security system 20 days ago. They had decent reviews and a good price. The system was pretty easy to install and it helped that the rep talked to me while I was doing it. We now always feel better and safe, knowing that we have an alarm system in place just in case anything was to go wrong.

Installing Link was very easy overall and I've been with them for about two months. During the multiple interactions I had with their staff, they were all excellent. I got ahold of someone super fast and they knew exactly what was going on regarding whatever question I had no matter how overly technical some may have been. Link was also willing to switch out my Verizon cell card for an AT&T at no charge and paid for the shipping cost. That was pretty great.

My father-in-law has Link Interactive so when I looked for a keyless alarm system, he recommended it. We're satisfied with the service we're getting from the company. The instructions were detailed and installation was fairly easy. All the reps have been helpful. My wife feels a lot better since we've had the security device.

Installing the Link Interactive system was fairly simple. However there are a few things in the instructions that could be made simpler. I bought it at the home show but I didn't get the full package. I got a partial package and then the rest of it was sent to me. So, I had no idea about the parts that were mailed to me. The other sensors and another keypad were mailed to me but it didn't say that it had to be programmed. I could not get them to work. I went to the website and it gave me a tutorial and a referral to YouTube which was an hour and a half long. But I called the tech and they were really nice. They work on it remotely which was great because I had eight different sensors that had to be programmed.

After about a month, I cancelled my service from Link Interactive because I was looking to reduce my exposure to electromagnetic waves in the house. The Link Interactive team were beyond polite were very helpful in my process of cancelling. They were extremely helpful, upbeat, understanding, and they wanted to know my thought process. I couldn't have been more pleased with this company, from start to finish. If it weren't for my concerns with all the electronics and Wi-Fi that is out there in the world today, I would still be using them.

I've been using Link Interactive as my security provider for about two weeks and I'm happy with the purchase, and so far with the usage. Installing the device was easy and overall, the experience was good.

I wanted to get security services to give my wife peace of mind. After taking into consideration the combination of price and different features that I was going through all on the internet, I decided to go with Link Interactive. Installing the device was straightforward. The representatives were friendly, they called me in the beginning to make sure that I was arming it. They’ve been very good.

I've had Link Interactive as a security provider for four months now. I didn’t have any issues installing the system. However, I was having some issues getting logged in and come to find out they had a computer problem. It was fixed pretty quickly and the fellows that I talked to were very helpful in trying to get me walk through it. And then there was a major storm that went through the area and knocked out power on their end and then everything had to get reset and rebooted. But the next day when I logged in, everything was fine. Also, the two salesmen that I spoke with were nice, explained the system, and how it all worked. Plus, Link Interactive was a pretty good bang for my buck, so that’s why I went with them.

Setting up Link Interactive was good and relatively painless. The equipment was preinstalled from the previous owner. I had to call in the tech support and they were able to help me remotely. It was relatively painless. After that, everything's working great.

I was looking online for a home security system, went to three or four of the best ones, and reviewed them all. But when I saw that Link Interactive was connected with Costco, that probably sealed the deal. Installation was fairly simple, although the directions were somewhat weak and not clear. But I had installed my own system previously and I'm not new to the security system installation process. I do service and training for new and software products, so I put myself in the place of the client and go through every step myself. So I look at Link's weak directions differently than being just a consumer, and I wasn't pleased with that part of it. If it were up to me, I would have rewritten their whole installation manual.

I called and talked to Link Interactive so many times for questions. I asked their guy from sales all kinds of questions and tried to weigh my options. And he called another day to follow-up. That was really great. It didn’t feel like like he was calling to bother or pressure me to buy. It felt like he was making sure that I had the security set. I got a lot more service through Link Interactive than what the other companies had to offer. I got more equipment and the customer service was really nice. It felt like their guys were always readily available. I like that. Installing their system was easy even if I have just moved into my house and am not handy at all. I was really nervous setting everything up. I would call and then five minutes later after hanging up, I'd call them again. But they were really helpful. It made my entire experience better. I was really happy. It was a perfect experience.

I called to add an image sensor to my system. Ashley made it so simple and answered all the extra questions I had. With customer service reps like this, I'm glad I chose Link Interactive.

I found Link Interactive on Angie's List. I did the installation myself and it was easy. I've been using Link for a few months now and the people there are great.

I would say I am satisfied with Link Interactive even though I'm still evaluating the system. The installation of the system was simple for the most part. I did have to call and get a little bit of help to get me a control unit set up.

Installing Link Interactive was real easy and I've been using it for over a month. Their people handled themselves like a business should, very courteous and professional.

Our experience with Link Interactive has been great. We ordered the product a week and a half ago and received it last Tuesday. It took me a couple of days to install the components, just taking a couple of hours in the evenings to complete the installation, and we did the testing Friday afternoon. I had one issue with one of the components. They looked at the system, did a bit of reprogramming, which took them about five minutes. After that, everything tested out fine, and I turned the service on at 8 o’clock on Friday evening.

My brother got a Link Interactive service. He told me about it, and then I went and got it too. It comes with the installing kit with details on how to install. It was very easy. Once I unwrapped the box, it was about 10 minutes to install everything. I feel safer now. When I leave my house, I always make sure it’s armed and once it is, I’m not worried because they’ll pick up right away if anybody would try to break in. Recently, I pressed the remote control by mistake while I was inside my car, then an alarm was going on. They called me and I answered it right away. They asked for my password and stuff so it’s really good.

Our experience with Link Interactive has been very professional and helpful. We had another system before and we wanted to swap it for a wireless system. We switched to Link since their price was competitive and we could use our old sensors when we upgraded the system. We've been with them for more than six months. I had one question when I was installing the system, and the people at Link walked me through it and it went fine.

Mitch, the sales guy, was great, and easy to contact via email. The installation was really basic. I just peeled away the stickers and stuck them on my window, door and I'm good to go. Plus, my Link system is very user-friendly. Since it was installed, I am a bit more confident that the house is secure and I feel a little safer.

I made an internet search as I was looking for a company that has a system that I didn't have to hook up to the internet and I could just go to a cellphone tower. I found Link Interactive and I've been using them in my vacation home since August. I feel that almost anybody can install the system and it was very basic. And when I called them back with questions, it was very easy to get a hold of them. They were more than willing to try to help you figure out whatever you were asking. It's good to know that the property that I have is protected and if I have anything happen, I'll be informed right away.

This is the first review that I have ever written in my life and I have been ordering items off of the Internet for at least 10 years. I felt compelled to do a review because of how happy that I am with Link. I have been using their security system for about 6 months now. Their customer service is the best that I have ever experienced. I never wait long (30-60 seconds) to talk to a real person. Once I do connect, the associates are fluent in English, very friendly, and extremely knowledgeable. The folks they have in customer service are top notch and they know exactly what needs to be done. I am very pleased with my system and would highly recommend Link.

I looked at Frontpoint and Vivint, and Link uses the same basic equipment without as much upcharge behind the equipment. The fees were better, the upfront cost was better and the monitoring cost was better. I put out an order for the system and I hadn’t ordered it yet, it was still in my cart. I got a call from the sales department saying that they noticed I had stuff in my car. The rep said, “We have a discount code that takes 20% off the order and you didn’t use it so I applied it to your cart for you.” Typically, if there’s a discount code and I didn’t use it, they’re not gonna apply it for me. So that was a good experience.

One of my friends has Link and I have mine for less than 30 days. The self-installation was easy. The representative that helped me install the device was absolutely fabulous, very in tune to what was going on, and made the process very easy. My son started coming home from school, and I like that I can tell what time he came in and what time he's armed the system back, so the device lets me know if he's running late, and that's the best part of having Link device.

I was looking at some reviews found Link Interactive. They were rated number two and the price was a little more competitive than the other one. That’s why we liked them. However, installing the system wasn't good. On the first day, two of the sensors already had a low battery, and it had a lot of other issues. Two days later, every single sensor failed. Working with the representatives was pretty good though. I asked them to send the whole system back and they did. They sent the entire system including the control panel back. I had to reinstall the whole thing but it was okay. I have a Z-Wave smoke detector, and it detects the system but it cannot use it. The system could be better if it is a little more open.

Link Interactive seemed like a reputable company that always have someone for customer support. The previous homeowners had ADT, so I just switched over most of the existing equipment to Link Interactive and then they shipped me out the rest. To set it up, I did mostly email because I was unclear on what I was supposed to be doing. And then, I just called in to get the whole thing up and running. Sometimes I still forget that I have it, but it's been entertaining and reassuring. I like that they pick up the phone call really fast. But I do have one issue with the side door not working properly but I'm pretty sure that's just the placement of it, and so that's on my end. Overall, it's a very painless experience with Link Interactive.

Link Interactive's plan offer made me go with them. My husband did the installation and it was easy. Their team has been friendly and they have great customer service. When they say I’ll get it in two days, I'll have everything in two days. I also had some issues trying to activate my garage door sensor and they sat on the phone with me for over two hours on two different occasions. They were very patient and helpful in any way they could be.

I've used Link for about 3 years now and I got them for the flexibility of being able to install it myself so I could put in the things that I needed. Also, actually owning the equipment rather than leasing it. I felt it was important and then the monthly service charges were quite a bit lower than most of the other security systems. I like tinkering with stuff and whatnot so the installation was easy. For a few things that I did have some difficulty with, I called and their tech support was very good in explaining how to set things up.

My parents have Link Interactive and I got it, too, because I’m familiar with it as pretty easy to set up. Their reps were extremely helpful.

Link Interactive is good so far and their app is fairly easy. I requested to modify the tiny sensors before it went off one time and it went great. They took care of everything fairly quickly.

We recently bought a house that had alarm.com devices. So, I looked up alarm.com vendors in the area and got connected to 4 home security providers. I searched for reviews and there were positive for Link Interactive versus some of the other ones, so I contacted them. The sales rep who first called me when I emailed my interest was very clear and explained how things worked. I've been with Link Interactive for two months now. After I signed up with them, I got a couple of emails saying, "Hey, your stuff is shipping out. Buzz me if you have any questions."

We're relatively new with Link Interactive. Installing the alarm was easy, but the home automation required a couple of phone calls. It got to a point where I was doing something that didn't work immediately, so I called them and their customer service was very good in resolving those issues. There's a lot of people that sell alarm.com equipment, but the differentiator that I found with them is their customer service. I've been really happy and I'd recommend them to folks.

A neighbor recommended Link Interactive and it's been a week or two that we've been using it. It was a self-installation system which was pretty easy. Everything was programmed so it was good. Their team also walked me through when I had to do my initial setup. We set the alarm when we leave or go to bed and it works fine. It does what is expected so we’re content.

So far, Link Interactive has been pretty good. Their system was easy to install and use. Things are going well and I'm satisfied.

I had terrible experiences with both AT&T Digital Life and ADT so I decided to go with Link Interactive. It’s a self-install and DIY experience. There were a couple of things I couldn’t figure out, but the company was very helpful. I talked to them about some of the equipment I thought I was going to be able to repurpose for the new system, but it didn’t work out the way I had thought it would based on the call of the salesperson. But they took ownership of that and offered a pretty sizeable discount for buying the new equipment. It offset a lot of the increased costs setting up the system remotely. They were very responsive in both email and telephone for the questions I had, they get it squared away. And a couple of things that they promised would be done were done correctly within the time frame they promised.

I've been using Link Interactive for 2-3 months now. I like its benefits and pricing. Installing the system was fine. It’s not big a deal because I know how to do it. My interactions with their reps were good. So far, everything’s fine with them.

My previous 2GIG box was tripping my breaker and I had called my current company who doesn't really service these. A different company bought out the previous company I was with. And this company didn't do too big and they were going to charge me $5 a week before I went to the Fort Worth home and garden show. I said, "No. I'm not gonna do that right now. I'm gonna figure something else, but I'm not gonna pay the $5 just to have you come out and take a look at it." So, when I saw Bryan at the home show, he's the first person that wasn't a vulture, that was just super nice. The people at that home show, a lot of times were vultures. It was the worst one I've ever been to except for Bryan and a few others. Bryan was fabulous. So when I sold out, I got the deal that I got. It would have been $5 less have I not upgraded some of the equipment. But now, I got some more equipment and I'm messing around with it.

We were at the state fair and we passed the booths in the consumer hall. The gentlemen who were there and sold Link Interactive to us were very knowledgeable, completely took the time to show us, talk to us and answer every question that we had about the system. We bought it at the end of July and it was mainly due to the cost. We had a couple of other salespeople from other businesses come by and talk to us, but Link offered exactly what the other companies offered but at half the price.

Installing Link was a decent experience. There were a couple of questions I had during the process, but otherwise, doing it myself was pretty easy. The instructions could be a little bit clearer on what certain items were, though. But I’ve been really impressed with the customer support. Their reps were all good and I've never had an issue with one. Whenever I’ve called, they’ve been easy to work with and were helpful to walk me through the instructions, the installation, and all the other questions too. I did have one return I had to do although I haven’t checked to make sure that the return went through. Having a security system makes me feel a little bit more secure. It’s also nice to be able to tell that my house is always secure with the fact that I can arm and disarm from my phone and I can look at it from other locations. It's been very good.

We wanted the security system to make sure the home was secure when we travel and heard about Link Interactive through a website called SecurityGem.com that kind of aggregate information about alarm companies and help you decide what might work for you. Link Interactive had the ability to work with some existing equipment that we had and I did quite a bit of research and talked with some of their people even before we decided to go with it. It's a self-installed system so I knew that I was going to be responsible for it and it went pretty smooth.

We're looking for a security system and heard about Link Interactive through the Costco Connection. The openness of the system in using the Z-wave protocol, the price, the self-install feature and the fact that I could use it in an apartment and take it with me if I move led me to sign up with them. Installation went very smoothly and I also bought third-party products to innovate it with a light switch and so on. It took a little time to figure out but it went pretty well. I had a problem with a thermostat that was defective and they replaced it for me with no problem. The phone app is good and we interact with it most of the time. The software's still a little bit rough around the edges but everything worked exactly as expected. We've only tested it one time when some service people accidentally opened the door of our apartment without calling me first. They set off the alarm and I got a call from Link very quickly.

Link Interactive Security / Alarm.com resolved the issue in a relatively expeditious manner, and their customer service in regards to their response was super (as usual). I will continue to highly recommend their products and services.

I had been with Monitronics for several years and wasn't overly happy with the customer service they had. So, I decided that when my contract was up that I was going to make the switch. My dad has Link Interactive and he really likes it. My husband installed our Link system and it was very easy. We got everything connected and up and running in no time. The only thing that we had any hiccups with were the cameras would go live feed. My husband called and he was on the phone less than 10 minutes and they were able to walk him through what he needed to do and get those up and running. We're always able to get a hold of somebody very quickly if there is an issue. So that's been really nice.

Installing my Link Interactive system was a little shaky because I didn't know what I was doing in the beginning. But once I got one or two things done, it was pretty easy from there. I would recommend them.

I looked at some reviews online and saw Link Interactive was pretty good so I decided to give it a go. I bought the whole system and put it together. It’s super easy, very quick and nice that it’s linked online. There’s a great mobile app and everything works pretty well. I called them initially when I set it up. I wanted a specific deal, and so they worked with me on that. They were quick to respond when I left a message for the salesperson and they made sure that I could contact them again and that they would take care of me. I always talk with the same person, which is good and then, I go to a help desk which is the same team as well.

I've been using Link Interactive since the beginning of July. After the initial sales, I spoke to them to extend my trial period and they allowed me. The self-adhesive parts of the security system aren't very commercial grade by any means. I had to buy better adhesive.

I just like what they had to offer. I was familiar with security service systems because I have a relative that had one but with another provider. I've seen good reviews on Link Interactive and I like what they had to offer. But what really sealed the deal was they were running a special through Angie's List, which had very good pricing on it for a packaged deal so I went with them.

Being able to put up the system ourselves, we went with Link Interactive. Installation went all right and we've been using the system for two months now. Everybody there seems to be pretty nice and very helpful like when we accidentally set it off. With Link, my fiancé says she feels safer now and I feel the same. On the whole, Link is simple, efficient and reasonably priced.

I have installed Link Interactive on my two homes. Installation in the house one went really pretty easily with some technical assistance, but that on house two was a little bit more cumbersome. It took about two weeks before we were able to successfully hook the device up. The team was very respectful and really patient on the phone. And I think they have good information to pass along to me and walk me through everything.

Link Interactive has been great and I've been very pleased. Their customer service was really responsive. It's been really impressive and they've been so nice and really helpful. The rep called and had somebody on the front right away. It was a fairly easy install. Anything that wasn't clear, I could call the number and talk to somebody. When I was putting in the door and window sensors, I wasn't sure that they were gonna be able to be close enough because the molding around the doors was a little bit elevated. So I called just to make sure about that. They answered my questions, and they put some phone in the mail to build up the sensor on the lower part just to make sure that it was in the right way. I definitely feel safer, and it's fun to check the video cameras and see what my cats are doing.

We called at least four or five security providers and Link Interactive seemed to be the best one with the most number of sensors and for a reasonable price. We placed the order to Costco. Before they could ship, we found out that we can get the whole thing for 1/10th of the price through Angie’s List. Link virtually cancelled our offer from Costco and they gave us the real deal on Angie’s List. We were going to pay almost $900 for the number of sensors that we were buying. We didn’t get a couple of those but that was a good decision. We only paid $110 to Angie’s List for all the sensors that we have currently. Link Interactive has promotions going on and we were lucky that we found that.

Link Interactive's staff were very helpful and had a lot of patience. They walked me through many of the products, why I would need them, the setup, ordering additional products later on, and being on the phone to help me out. So far, it’s been a very positive experience and I would definitely refer people to them.

The Link Interactive system is a well thought out system. I could install it myself and there’s a monitoring service available. Their team was very professional. A couple of times, I called them to ask a few questions and they were great. It has been good and I have fewer worries since having the system installed.

Link Interactive was relatively straightforward to install but we're having problems with the motion sensors. After many phone calls and hours invested into it, it's still not resolved. They send replacement sensors. We've changed it to photo sensors and they sent us a replacement to the ones having problems. It's just problems after problems and I still haven't had the chance to install it yet. I had an unpleasant interaction with an impatient employee but other than that, the staff is fine. The employees themselves try to troubleshoot online what the problem is but they can do only what they can do. Overall, I am dissatisfied. It seems like a good product but it's hard to figure out why things just stop working being a complete online company with no technicians.

So far so good. Just ordered and if the rest of the experience is like this, I'll love the system.

I purchased a home that had Link Interactive system already in place. Their team's service has been great and there have been no problems. There was a couple of phantom sensors that kept triggering the system but they disconnected those. They ignored the two sensors and I don't even think those sensors exist. And after they did that, it’s been fine.

Link Interactive had good reviews on the internet and with the Costco discount, they're a very good value. We called their team a couple of times during the installation and they were able to help find a solution to our issue. I have also emailed them one time regarding the contract and got a quick response. I like the home automation quite a bit and the fact that I can tell whenever my kids have made it home. We're really pleased with Link Interactive's service.

Link Interactive has been fantastic. It's the most affordable and the easiest to install, and all wireless. It was all set up when I received it and I just had to put the security devices where I wanted them located. Also, when I've had some questions regarding how the alarm system works, the entry delay system mechanics and how to best set it up for my needs, their team walked me through step-by-step. They’re always helpful, friendly and provide solutions. I'm ecstatic on how great their service is and appreciative of everything that they've done. It's well worth the money spent and we feel safe having the security system installed, especially at night when we're in bed.

I've been with Link Interactive for two months. I had a different provider and the technology they're using was outdated. I wanted something that is more modern with mobile capabilities so I ended up going with Link. Also, I am a Costco member and there was a discount that was factored in that got the price lower. The installation was very straightforward. I needed help with one item, called them, and they walked me through it very quickly. Since the installation, I'm more comfortable in knowing I can look at my phone at any time to see what the status is. The level of connection is much better. Our experience has been very good, simple and straightforward.

If you research on Google about best residential security systems, Link Interactive is one of the companies that will show up. I tried another company at first, but I didn’t like their customer support. So I left and went with Link Interactive. Also, they’re a Costco affiliate. If they stay a Costco affiliate then I know that they’ll be around for a while because Costco is not going anywhere. The longevity of the company would be a good reason to stick with them. I have them as my security provider for six months now. I have installed their devices myself. It was pretty self-explanatory. You just stick the things where you want to put them. The one thing for me about all these systems is you can’t truly test them. You can walk by and then look at the controller and it’ll say that the signal went off, or it did or didn’t, but there’s no practice mode, which is what I would have liked.

My husband is about to start in the fire department in where we live and I didn't want to be home alone, so we got Link Interactive. It was easy to put up - just tape it and put the thing on the wall and that's it. Their customer service was really helpful as well. I like the system and it makes me feel better.

We used Link Interactive because it was with Costco and wasn’t hard to go to the website to set up the order. It was straightforward. I also liked the fact that we can install the system ourselves. When I called for help, I got help. Right now, we have a mistake in configuration on our part and I need to call Link Interactive to get it rectified. When I go out through the front door and set the alarm, it’s fine. Normally when I set the alarm, I have at least 30 seconds to get out of the house. But in my case, when I go out through another door, the alarm goes off right away. The only time delay is if I go out through the front door.

Great customer service. Ashley has been very helpful. Thank you.

I've been using Link Interactive's service for about seven months. The system came pre-configured. It was a very positive experience when I installed it. Their customer service was excellent and outstanding. I've had a few interactions with their team when one of the sensors wasn't working correctly. Also, they have our system configured differently and were very helpful with that, too. We're using the system at our businesses and so I can identify when my staff arrives and leaves.

My son purchased his Link security device from Costco and he liked it so I went the same route. We just purchased our home and another reason we went with Link is that I like how it interacts with the phone, the thermostat, and all the things that you can control from other than your house. The installation was simple, however, I didn’t like that the control panel had to be plugged into an outlet, which made it a little harder to put where you wanted it. There were some problems with the Link website and I called and talked to Mitch. He was absolutely wonderful and helped me through the whole process. He has been absolutely awesome every time I called and talked to him. There was an issue with one of the sensors and the people at Link called me and knew right away that there was a problem. We’re not even living in the home yet, but so far, everything’s working fine.

About four years ago, we got the internet service of Link Interactive for our primary house. The ease of doing it all online is nice. The Link system was very easy to install. We've contacted their team for some troubleshooting or for hooking up additional devices, and we've had a very good experience with Link.

I found Link online. Installing it was a little more difficult than I had originally anticipated because my house was older but it wasn’t that bad. I’ve also called Link a few times when I had some monitor issues. Cell reception was a problem when I first installed it and they helped get that corrected. When my motion sensor was not working properly, they helped with that as well. It’s been pleasant working with them. At first I kept having a bunch of false alarms but we worked those kinks out. With the system, it's nice knowing when the doors had been opened in the marked and alarm zone.

Link Interactive is very simple and easy to use. I have the device since 2014 and it gave me peace of mind. I did the installation myself, following the instructions. It’s pretty straightforward. I contacted the Link Interactive to help me on some basic troubleshooting and they were pretty good about it.

Link Interactive's relationship with Costco had me going with them and I'd been using them for about a month. Installing the system was fairly easy and it's user-friendly. Their guys have been pretty good too. So far, we haven’t had any issues or incidents where we would need them, but it’s been fine.

I've been using Link Interactive for four months now. They were the first to respond when I reached out to a couple of service providers. They seemed very knowledgeable and were really helpful so I continued my relationship with them. They programmed all my sensors for me so all I really had to do was install them and turn the system on. I got Link so that I can monitor our house when I'm away and I feel safer when we're on vacation. I'm really satisfied with them.

Link gave me a pretty decent deal on the equipment and a couple of months off on the monitoring fee. I talked to Rick, who was a really nice guy, very personable, and willing to help, and so far everyone that I've talked to has been easy to deal with. The installation took me an hour. I've got six exterior door sensors that I installed, and they stick on the door pretty easy. One of my door sensors had a malfunction today and I called Link, and they're really willing to help. Plus, the control panel sits on my desk, and the camera setup was pretty easy.

Link Interactive had a deal going through Angie’s List that when I looked at the long-term price for a year, their system ended up being the better cost unit. Installing the system was very easy and I’ve also called the Link Interactive team for standard questions and configuration changes and they were fast and very easy to deal with. They do a great job and the system is cost-effective and I will continue to use it for years on. We just bought the house and moved into it and since having the security system installed in it, I feel better and a little more confident. When I’m sleeping at night, even though I don’t have a sensor on this one window, I could rely on the system that no one’s going to come in that window.

I like Costco products and I know Link Interactive partnered up with Costco. I shopped for all of the similar brands and found that the pricing and terms were better for Link. The salesperson I spoke to was personable and took the time to go through everything with me. They felt like they weren't a giant company in a good way. I also appreciated its set up. I like to do things myself rather than have a company need to come in and install it. When the equipment arrived, the instructions were very clear. The devices were already configured and set up. All we had to do is put them up. We use it also for smart home control, to modify the temperature, the thermostat, and set programs. When we're away the conditioning turns off and we use it every day. Super easy, simple and good. There's peace of mind certainly with leaving the house. I travel and sometimes I leave my family at home so I feel better knowing there's security with the Link system.

Link Interactive's equipment are up to date and they have good prices. I placed an order and I received the first order in the mail and since hooking that up, I placed three or four more orders. I've only had them for probably a little over a month now but I ordered quite a few products and I finally got everything I need in the house besides two cameras that I'll be ordering sometime soon. They have good customer service. I had a couple of problems placing my orders so I contacted their supervisor, Theresa, and she took care of everything. She does a really good job.

I looked around a little bit for providers then decided to go with Link Interactive. The installation went smoothly. When I call them up for any problem, it gets resolved easily.

Link Interactive's price is competitive. Self-installing my Link system was a little tougher than I thought. I had an existing alarm system, so I had to figure out how to switch over to the new system. Also the security system needed minor adjustments, so I called the team at Link Interactive a couple of times with questions and they were helpful.

I picked up a number of home security providers in the internet and Link Interactive had slightly better reviews online. I've been with them for a month. There were no glitches when the system was installed. Their staff answered the questions I had and activated the system. I called their team a couple of times, one dealing with a question on one of the bypass sensors and the second having to do with billing. Both issues were resolved. I feel safer since having their system. Overall, I'm satisfied.

I have Link Interactive for a month now. I like their price as well as their technology and it was really easy installing their system. The rep was very knowledgeable when I asked for some replacement parts. She was able to look it up and get all the parts that I needed without any hassle, and it got to my door fairly quickly. The only problem I had was not the fact that I paid for it, but that they didn't tell me that I was going to be charged. Nevertheless, I feel at peace now knowing that I know whenever anybody goes inside and outside the house, which is great. I'm fairly content with the whole system. Customer service has been very helpful and professional

Link Interactive is competitively priced. It’s a self-installed system so I just had to swap out a piece that was already in it when I did the installation. We’ve had a couple of false alarms (which were really loud) when we were learning how to use the new system, and everyone was fine. They've been very understanding and professional.

I saw Link Interactive on Costco website and comparing it with other providers, it suited my budget and was very good for me. I called for the service estimate and their reps were good. It was my first time doing the installation so it took me some time, but once I knew what I was doing, it was fairly easy. Everything came ready to install. It's efficient.

The quality of the product, ease of ordering what I actually wanted online, and setting up are the reasons why I chose Link Interactive. It took a couple of hours and we haven't gotten them all installed yet but their customer service was excellent.

I've had Link Interactive for about 30 days and overall, it's a decent experience so far. There were a few technical issues but they helped me with it and it's good. The personnel that I've talked to have all been very accommodating too. However, I'm still not a 100 percent satisfied with the way that it's working as we still have some issues that pop up like the home automation stuff that would make me feel safer and the lights turning on and off are not entirely consistent.

I love Link Interactive. It's good so far and I've never had a problem with it. I've had some minor issues like with the garage door opener and their team let me know how to do it.

I like the price of Link Interactive. I've been using it for two years now and my experience has been extremely positive. I've contacted them a few times when I've added equipment and have had false alarms and everything went well. However, if I wanted actual support on things, their business hours are a little bit limited, but the emergencies are 24 hours.

We inherited Link Interactive in June from the people we bought the house from. The device was already here so there was not much to be installed. We only had to learn its operation. Their staff were accommodating and helpful in getting the alarm permits, setting up my payment schedule, and answering some initial questions since theirs was different from my previous alarms. It's a little more removed, less personal than the type of systems I've had before. I would not have chosen this if I was installing my own alarm. I would have done what I normally did, but I'm trying to be open-minded and see if it works for us.

I like that Link Interactive's upfront fees are minimal and the monthly fee is very reasonable. We just started up about three months ago in April and we're finally getting around to having everything installed. We still have to install our keyless entry on our door. We haven't activated the system yet to where we're actually setting it when we leave, but we're getting there. We have the video camera hooked up and all the voice stuff are activated for the doors when we open them. So far, everything's working great.

I have Link Interactive for my business. I chose it for the plan, it looked affordable and I liked the features that fit my business. Since I'm handy, I was able to get it up and running. I've been using it for a couple of months and there have been all kinds of issues. Some of the settings for the motion weren't as sensitive as I would have liked. The sensor wasn't working and I had some false alarm too. Scheduling was a problem 'cause this is for a business. I also needed help on setting up the secondary siren. For an alarm company, the urgency should be a little bit more sooner, but their reps took a long time. To resolve the issue, we were exchanging emails, and when I tried to call somebody, I couldn't get a hold of anyone. The support could be better. They work well for home but they're not very good as a commercial business. Other than those, I feel more secure and I like the fact that I can check the status.

Jose ** was very helpful via email. I had a few issues with checking out online, but both Jose and customer service took care of the issues.

We have Link Interactive for about a month and a half now. Their rep was very detailed. When I asked specific questions, he provided me with very specific answers. That made me feel a bit more comfortable about the product. The installation was straightforward. Their customer service team have been very helpful. I needed a couple of picture items and they were very prompt in getting back to me. Link Interactive adds an extra security measure to our daily life. Overall, it was a very positive experience.

I had a coupon so I went with Link Interactive and have been with them for about three years. I have it at my other house as well. Installing the system was easy and it works very well. It was a comfortable and convenient experience and I definitely feel safer with Link.

Link Interactive's been great. My experience with them was positive enough that I've purchased eight more systems. The ease of installation and cost of entry as well as the monthly monitoring fees were all an economical choice. I like how easy it is to expand, add sensors, systems, and take care of everything. They're really efficient. I work in a very time sensitive business that requires things to be done quickly. I can call them at noon and have our system programmed and shipped overnight the same day. They're always happy to accommodate us and they've got a great team of people that all work together to take care of me.

We've been using Link Interactive for six years now. What they offered was a lot better than our old system. Installing it was very easy. The technicians and salespeople helped me to reuse the equipment I already have and gave me the converters and walked me step by step on how to change all that stuff over without having to buy all-new equipment. I was also mostly calling them to add sensors or cameras to our system. The only thing that happened was when I added a camera, the customer service guy never told me anything about my service agreement renewing. My wife's a stay-at-home mom and Link Interactive makes her feel safer with the baby while I’m at work. We have a lot of the automated stuff and when we're out of town, we can always check and make sure the house is running like it’s supposed to and check our cameras to make sure our dogs are doing good.

Link Interactive has been great. The arming and disarming from mobile app makes it more convenient for us. I have fewer worries now and I'm very satisfied.

I was looking for an alarm system for my house in Puerto Rico, and when I put in the ZIP code, Link Interactive came up. I put my new home in Boston and my office in Everett on Link as well. I was with another company before at one of my shops in East Boston, but they didn't have the 2GIG equipment. I then moved over to Link partly because of that. Moreover, Link’s customer service is better and they're more responsive as well.

When I was looking for a security system, I did a search online and Link Interactive came up. The ease of getting the installation done and the recurring monthly service charges are the reasons I went with them. We’ve set the system off a couple of times and they responded immediately. The only issue I've had is a couple of days ago, we turned it off using the app on our phone and it didn’t turn off and set the alarm off. I don’t know why that happened. But other than that, the system has worked just fine. We have the keyless entry which is nice because the kids don’t have to carry our keys. That’s convenient and not something we’ve had before.

I tried Link Interactive for a week. It was provided through Costco and the price was reasonable. I also thought it was gonna be a quality product but it sure wasn't. Sometimes it worked, sometimes it didn't. It wasn't difficult to install but it wouldn't work, so I don't use it anymore. Their team couldn't get it to work either. They had to react numerous times. It was a poor product and I would not recommend it.

Email support - Service and responsiveness is great. Thanks.

My wife wanted to put a system in. I then decided to put in Link Interactive because of the 2GIG system. When I have had some sensor issues, their tech support has been pretty good and responsive. It’s just a matter of going back and forth and trying to make everything work.

I'm enjoying Link Interactive and I find it very useful. We got their service and installation fairly quickly and it was a little bit less pricier. I'm happy with their service. It is doing what I need it to do and it could probably do more for me if I had more time to actually sit down and go through it all. I just really did the basics. One, getting it set up, and two, getting it to where I can log on and see any of the history.

I like the flexibility to tailor the system and Link Interactive's price was good. I had ADT at a different house and it's a little more expensive and the system is all mechanically wired. It's a lot more comprehensive than the system I have now with Link Interactive. However, I don't really have a problem with the functionality of Link Interactive's system. Installing it was pretty easy. However it’s a little disturbing that I can’t configure the system easily myself, like changing sensor names and designating them, and putting them in and out of the Away mode. Also, I've had on multiple occasions can't disarm the system using my phone and sometimes I can’t get through so I have to break open the door and run fast and try to turn the thing off before it calls the police.

I appreciate that Link Interactive was able to make sure that I got my system in as fast as possible and I was able to install it very easily and within the time frame that I needed to as far as for my travel. My only concern is the time frame that it will take from entry of whomever it is to time frame that the police will be notified. My wife feels more secure with the system and she got contacted by customer service when the alarm set off.

I've had the Link Interactive system for a couple of months now and so far it has been pretty good. We already live in a pretty safe neighborhood, but you’ll never know and having a security system is an added benefit. This is a good thing to have and we feel more secure. Installing it was fairly simple. The door contacts that I purchased were the ones that are hidden inside the door. The instructions were pretty straightforward. I've had quite a few conversations with their team regarding the setting of motion detectors and the fire alarm, and they were really helpful. They’re always detailed in their instructions and they were accommodating in whatever request I had.

I've had Link Interactive in my rental properties for about a month now. They were easy deal with, no contracts and things of that nature. The product is not always working though. The user code sometimes doesn’t work to disarm and arm the system. Then we gotta to call them and they ask us to go through a million steps to do telephone tests. And it seems like it’s happening in all my rental properties. It’s a bit time-consuming. But their customer service is great. They always answer the phone and they’re friendly. If they can’t figure out what’s wrong with the system, they try to take the extra steps to make sure I’m happy.

We just had our Link Interactive security system set up in our second home and we absolutely love having it. We love the ability to control it from our phone when we’re back home. Link's customer service people were extremely knowledgeable. Also, the price for what we received, and that they were Costco-backed, helped us make our decision to go with them. My husband installed the system and there were no issues. We wound up ordering a couple of extra pieces and their staff were very helpful. It was a very smooth procedure for us. Everyone that we worked with at Link from start to finish was absolutely wonderful.

I had ADT since 1986 and their rates were too high and they didn’t want to give me a break so I said I’d get my own security system. I saw Link Interactive and between that and another company, Link had a good price with a nice system and it would be very useful for where we’re at. I got their system and the installation was very simple to do - some twelve-year-old could do it. You just have to follow the instructions and look it up on YouTube and they tell you how to do everything you want to know by looking at the website. I was having problems with my phone making any communication. There are two receivers inside the board, one made by Verizon and the other one by AT&T. The Verizon unit wasn’t working so I had it changed. I received my new receiver and it's been working perfectly.

We've always had security systems even years ago when I was living with my parents. You get more secure and safe just having an alarm system. I had browsed big companies, and Link Interactive works well and is exactly what I was hoping for. I've used Link for a few months now. I've read that they had a great customer service rating and that proved to be true. Price also came in, and they had a very competitive rate as far as the monthly monitoring goes. They were a little bit pricey per piece though, but it wasn't too bad because I have a Costco membership, and that really helped.

I did research and it seemed like Link has a pretty good track record. Also, their cost was less per month compared to ADT. I worked for ADT for a while and there was no big challenge in doing the installation. The thing I do love is the sensors that Link has are a lot different than what ADT offers. They’re really small, which is what I like. They’re easy to place behind blinds and drapes. Also, the clearance is much better with these things. With ADT sensors, I will always have a problem mounting those if a customer has blinds in the window because they were so big. The system is nice to have and gives me a sense of security. I’ve called their team a couple of times and everybody is very friendly and helpful. I’ve had some trouble signals come on for some reason, which I don’t know why. This might have been an issue that’s hopefully been taken care of.

We installed Link Interactive in a second home two years ago, and recently, we also put it in another home. I like the do-it-yourself part of Link. I could put what I want anywhere I want it and add to it if I wanted to. I’m very happy with it. The installation was very easy with the exception of the motion detector that takes the picture. The QR code on it, which has been really good about taking me to great instruction, did not work to the bad link. However, I called in and got the help I needed. The people at Link are big supporters, and I like their service. I also talked to their team on determining what would change in a couple of years and got some help in figuring out what I wanted to do with this new location. Overall, my experience has been good.

I went with Link since I can have my own equipment and my monthly payment wouldn't be so high. The people at Link have been very helpful and polite, and they try to solve my problems if I had any. For the most part, the installation of the system has been easy except for putting up the garage door opener. The first was defective and I haven't had the other one up.

My brother has Link Interactive and told me quite a bit about it. He really liked it and told me all the different features that his has that's why I went with it. I had to call a couple of times when I first set the system up because it was all new to me. I also told them I wanted to do it, but I didn’t want to go live until after a week. So we got it all together and then after a week, I called back and said that I wanted to go live. However, I drew a little snag with the monitor near the smoke detector. It kept setting the alarm off and it had something to do with the battery. We had put it in wrong on our end so we had to call a couple of times and the people we spoke to were great. They walked us right through it all the time. Everything’s been great so far and I feel a lot more secure. If I run into any issues, I just call them and they help me.

Link Interactive offered what I needed - a simple security system for my lake house. I've had it for a month and installing it was very simple. Also, they notify me when my alarm would leave open the door or close. I'm glad that it's there because we've had two robberies in our primary home which is just an hour away. I have ADT at my house in Dallas, which is used daily, but they charge way too much.

The Link Interactive security system is good. Everything is normal and the system is functional already. We went with them because Costco was announcing their service and we trusted Costco so we thought this will be a nice product, and also we have gone through some of the reviews on security systems and they had good reviews. The device was easy to install. I just have one problem with the system. They put the sensors on all the windows and doors, but one of the sensors is not sticking and is always falling down. I will fix it in the night, but by the morning it's on the floor. So I would like to have them send me a replacement for that sensor.

I moved from a different security service provider and went with Link Interactive because of their pricing. It was also a recommendation from a friend. It was easy to install and activate. I had a bunch of technical issues, but the Link Interactive team was fairly responsive. They’re very friendly and helpful.

My brother-in-law who has a Link Interactive recommended me the system. Because of the system's ease of installation, that we can take it to our next property, and its fees and cost are more economical and budget-friendly, I got the Link Interactive system too. I received a call when I bought it and did not install it for the first month or two, so they checked to make sure everything was okay. And I had a representative reached out to me to make sure I was all registered with the county and it was good because I didn’t’ know I had to do that, so they walked me through the process. They're very friendly. I'm in a safe neighborhood, but having the security system gives me that extra peace of mind. I feel less worried in the middle of the night. I will definitely recommend the system to the next person who asks me. Link Interactive provide excellent service.

A good friend recommended the brand of security panels with 2GIG on so I went online and searched for which alarm services offered 2GIG and Link has the best price for the monitoring, and at the time, the best deal on buying the hardware starter package. They have an offering of what I needed and competitive prices. And all the reviews that I found online were good, especially with customer service, so I went with it. Because some of the bigger, more well-known names like ADT has absolutely horrible reputation as far as customer service goes.

Link Interactive was good but I had the service down. I guess they're using the cheap camera and the camera itself cannot keep up with the network meaning it keeps getting off of the network. It was horrible. I have a Samsung camera that I bought from Costco and it’s fine from the first day that I put it on the network and I have it for almost a year. But the people from Link Interactive tried to help me out.

My experience with Link Interactive has been very good. They're knowledgeable and very friendly when I talk to them. They made sure everything worked and they were very helpful in setting the system up. Everything seems to be working real good and I have peace of mind. I'll use them again any other time.

It's been one year or more since I signed up with Link Interactive. It's been a great experience so far and I'm happy with this service. Their pre-sale support was very helpful and they were able to answer all my questions. Their pricing is also very competitive and is in fact lower than that of one company I've used for the last 15 years. Moreover, their equipment is very well reviewed and has got good feedback, and so performance has been very good.

A young gentleman was able to help me access the account and look on to see the equipment that I needed or not and explained it to me. I would definitely like to thank him for his help with selecting the system. I got Link Interactive for two months already, and it was installed within a couple of hours, including the cameras and everything else.

I've been using Link Interactive since I bought the house in 2013. I chose them for two things: it's paid on their limitation from the number of sensors installed for their monthly fee and also because they have good service. I installed the system myself while I had someone experienced directing me on how to do it. Initially, I had issue because they never told me that I should get a permit from the police for dispatching someone. So, if we would have an alarm, no one would come to my house, which happened almost six months ago, wherein a real alarm happened and they said they don't have a code to dispatch someone. I also talked to their manager a number of times whenever I had an issue regarding the sensor not recognizing and she addressed it right away. So far, they are doing good but I hope they can give a better monthly price.

I have two systems from Link Interactive at my business and they're working fine. I bought my devices from Costco, and their cost and their technology are its advantages. Their customer service is awesome as well. We love it. I'm very comfortable knowing that it is taken care of over the night and I can keep monitoring on people and customers coming in and out. However, the mobile app might need improvement. I have realized that sometimes when I try to disarm through the mobile when some sensors open, it does not disarm the system. Despite this, Link Interactive is great and I am happy with it.

I have Link Interactive for a month now and I am happy with my experience. Installing it was fairly simple as long as you know what you're doing. I now have a bit of peace of mind but not a sense of security.

I went with Link Interactive because they are affiliated with Alarm.com. I have them for two months now. Getting the whole thing set up and running is quite straightforward. They provide for the setup and they provide for everything in terms of the hardware. The salesperson that I spoke to was extremely knowledgeable and very helpful in getting things going. Now I feel safer and lighter in the bank. The experience was wonderful.

My experience with Link Interactive has been fine. I was in a home before and had a different security system, but Link seems to fit better for apartments. With a security system, you certainly have a certain amount of security by just having it. The only problem I had was with my outside door. I asked the people at Link Interactive about it, and they suggested that they will send some filler. I had to wait on a filler to bring the magnet up to the level of the door since it wasn’t included. They took care of the problem, however, it would have been nice if they could have sent it overnight instead of me waiting for a week and a half. It took a while for the system to get to me, and then it seemed a while for me to have the right parts for its installation. Other than that, everything else has been fine.

We were robbed, so we thought about getting a security service. We were gonna go with another company, but we saw Link Interactive online. It was a big thing that they do not have a contract and we like what they offer through Costco. They have been really helpful and setting up the system was easy. We had a really good experience with Link Interactive. The only thing I don’t like is when I set it when I leave the house, it beeps so many times and then it does the 11 double beeps. I feel bad for my two pets in the house. Other than that, it's easy to use and having it makes us feel safer.

We have Link Interactive as our security system for a couple of months now and we chose them because of their technology and the price. I installed the device myself. Some of the instructions were detailed enough but some were a little bit vague. We feel a little bit at ease now that we have the system.

I do a lot of things on my own so installation of the Link system is easy for me. I have had a couple of instances that I was still at home but accidentally had the system on, and they respond very quickly and promptly which tested pretty much that they're definitely monitoring and service is good. The system gives me additional peace of mind. I've had ADT before in a different house and rightnow, between Link and ADT with what they offer, Link is better.

I went with Link Interactive due to the ease of installation and the cost of the system. The sales guys were excellent and I haven’t had one issue with technical support. I feel safer with the system.

Our house already had Link Interactive when we bought it and we've been using it for almost a year. It has been nothing but wonderful and we've been very impressed. We’ve used it a couple of times. I was home by myself with my two kids and my husband was out of town. It was a windy night and it set off our front door sensor. The alarm went off and within seconds, there was somebody on our intercom making sure that we were okay and it was a really nice thing. We’ve had an officer come out to the house one time for an alarm that went off by accident and there were other mis-alarms but Link Interactive has been very responsive and prompt, and it’s a good feeling to know.

I've had Link Interactive for about a month and I like their security system. With other companies, you have to pay for somebody else to come in and install the security system and the cost is high but with Link Interactive, it's self-install. I followed the YouTube videos that showed how to install it but here were some hang-ups. They had to program the 'entry delay' and I thought I could do it myself but there are some features that I can't. When I told them to turn the 'entry delay' on, even when somebody's in the house and puts the sensor on stay mode, it still has an 'entry delay'. So I called them up and they've been great.

I was looking at all the different security service providers in the internet and saw Link Interactive. We decided to get them for their overall combined package and affordability. We also appreciated that it wasn’t high-pressure. They let us do our research and if we have questions or if we want their product, we call them. I liked that approach. Their reps were very helpful. I had to go through a long learning curve just to try to understand the new technology. Unfortunately, the house that we're building in San Antonio has been delayed, so we’re not using it yet. Overall, they're professional and courteous.

I saw Link Interactive in Costco and they were offering a more cost effective solution so I got them. I've had no problems since using them for a month now. Installation was easy and their team was very friendly. I've talked to them on the level of testing the alarm when the alarm went off. Then, responding back to me through the panel, I talked to the technical support who for the most part was knowledgeable. I'm able to change the thermostat, turn the lights on and view the camera system, and feel a little more proactive as far as what's going on in the house. They have the best thing going for the price compared to everyone else. They are an excellent all around company.

I read an article about Link Interactive and their partnership with Costco. With this partnership and the monthly monitoring fee of $29.99, I signed up and it was a positive experience. They have quality equipment, directions for installation and support. When I would call, I would get the correct answer right away. Then I had ordered a garage door monitor that I didn't need. I told them I didn't it and got a refund right away.

I like the pricing and features of Link Interactive's system. Installing it was easy and straightforward. I've also called them a couple of times and they've been very helpful. They're very professional and I've been very pleased with what they are. It's been very satisfying and now I feel safer and have peace of mind.

I've been using Link Interactive for my business coming on 2 years now. I like their price and what they had to offer, and their people are friendly and informative. Overall, my experience with them has been good and easy.

I've been a Link Interactive user for a couple of months now. I chose it because it was cheaper and I have more control of what I could do. It's also a DIY system, which I did everything that a professional installer would do. Link Interactive made it very easy to install potentially difficult processes with their good support. They're a good company to work with. I had several interactions with their customer service mostly during installation and some during getting the system active and they were all friendly, helpful and courteous. I have less worries because the system is up. It works when it is expected to work the way it’s supposed to work.

I've been using Link Interactive for about a month now. I like their price and having the smart home capability and changing the thermostat. Installing it was very easy. The team has always been polite, cooperative and helpful. However, they're just still recognizing my phone number because they kept on calling. But overall, it was an excellent experience. I even convinced my in-laws and neighbor to get it.

The setup for Link Interactive was fast and easy and I've been using it for a couple of months now. I feel better knowing I have an alarm system when I'm out.

I liked the price of Link Interactive's equipment I wanted, and it was very easy to install it. I have the system for security, fire and smoke. They're extremely knowledgeable about it, and they're very easy to help me.