Link Interactive
ConsumerAffairs Accredited BrandSince 1952, Link Interactive allows you to take control over the security of your home. We offer systems that give you the highest level of protection at an affordable price.
Our custom settings allow you to control your home in the palm of your hand. Visit our website to watch video demos of our unique products!
1615 Link Interactive Consumer Reviews and Complaints
We were using Vivint before and we're building a new house, so I need another security system. I wanted Link Interactive since it's cheaper and it's a do-yourself installation where they send you over the gears. Their representatives were good. I ordered from Link a standard package and the features that it came with by default were great. I also ordered more sensors because I have a lot of windows. The instructions to install the system were pretty easy to follow. I use the smartphone features and they’re easy and very convenient. I like the quality of the equipment, so far. It's really good value.
We wanted a security system as a preventative measure and Link Interactive looked good. The installation process had a few bumps because some of the door sensors weren't the right ones. They should've been long-range sensors because they're apart from the panel. But other than that, the installation was good. One of my cameras also went offline but I haven't been able to troubleshoot it with the steps online. The 800 number support is good too. They're usually helpful and I'm gonna have to call them this week. For the quality of the service, the system is a fair-value product. I would recommend Link Interactive.
I wanted to have a doorbell camera and a thermostat built into a home security system. We needed to monitor both of it from our phone so it required us to be in a bit of higher tier. I checked out Guardian, Frontpoint and ADT but I didn’t like them even from the start. Link Interactive had the best pricing and the lowest monthly rate for the features that we wanted and everyone else for the monitoring feature was at least about $55 a month. Guardian was about $400 more for the exact same system and they both use the same control panel and sensors.
It took me about three weeks to decide to go with Link and their rep, Zack, was really laid back. I sent him an email to ask him to give me a call. He gave me a call and he was not super pushy. Installation went really well too. It was very easy as long as you could do a hole in the wall and run a cord through it. When I first got the system, I didn’t realize this but they actually programmed everything to work together before it arrived at our door. They have a screen protector that sits on top of the screen so it wouldn't get scratched up. I thought the panel was scratched up and thought this was a used system, so I was very livid. I emailed Link and they told me that it was just a screen protector and to just take it off. They also told me that the equipment has been calibrated to work together, that was why all the sensors were opened. That way, when I turned the system on, everything was already synced together.
I use the Alarm.com app on my fone with the Link Interactive system and it's very smooth. The control panel’s quality is really nice too. The sensors on the doors are made of plastic and they're decent. I had an issue where the thermostat didn’t sync, so I called Link about that and the rep fixed it. Within about 15 minutes, it was completely done from start to finish. They also emailed me a copy of the letter from my insurance company, so that I could get the deduction on the homeowners. Overall, I have a really positive experience with Link Interactive and I don’t plan to go anywhere else.
I was interested in a security system so I looked at all the companies that I thought I might be interested in and read the reviews. I went with Link Interactive and the interaction with their reps were good. They also resolved any issues that we had. The installation was easy with some phone calls to tech support, who were also good. I love the features of the system, especially the fact that I can remotely access it. The quality and the cost of the system are good, except for one thing. I’ve talked to the tech support people about the garage door tilt sensor to mount it differently than using the sticky tape because in Florida, the temperature is so hot on these garage doors that that tape does not hold. Other than that, we're very happy with what we have and I would recommend Link Interactive to others.
My sister and I were talking about home security systems, and she has Link Interactive. So I got Link too and I had a good interaction with their sales. One of their guys helped me a lot. But the installation was a little tough, so I called for help and it was all right. I like what we have and the overall functionality of the system is all good. I like the cost too. Overall, I highly recommend Link.
- 1,166,431 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I live in LA which is not the greatest place to be safe. I shopped around quite a bit and though Frontpoint is the most well-known, they were expensive. Link Interactive offers the best service and price, and the reviews were pretty stellar. I sent them a thing on the website and then someone followed up and gave me a call right away. I got a quote for the rates and then I decided to go for it and then they sent the stuff. It was all pre-programmed and really easy to put in. I added a couple of sensors and had some problems with them, and they were very helpful in getting what I needed out of it. They’ve been great thus far when I've dealt with them and I'm very happy.
Having a home security system while living in the city was a smart idea. I had a system before but I’m paying much less in monthly fees with Link Interactive. Also,they have been as responsive, if not more and the wireless system works better than the wired one that I had. So, it’s been an improvement in every aspect. The people who helped me for the initial set up were tremendous. They spent half an hour to an hour on the phone with me helping me sort through things and sending me out things when I needed them. So, everyone who I dealt with so far has been very helpful and patient and I’ve never had to wait long on a call, on a hold or anything like that.
I had a couple of issues with the installation because I was trying to convert the wired system to see if I could just continue to use the old wired sensors. They had a device that will take those wires and then transmit them via radio signal but that didn’t work. We spent a few hours trying to get that to work, but once we decided to give up on that and just go all wireless, it was very simple. The features are very good but I would like to have the ability from the app to bypass the sensor and to see more clearly when a sensor has been bypassed on my app. Sometimes it will show it and sometimes, it won’t. It’s nice to have a security system when I leave the house to know that it’s gonna be protected from anyone making an entry without having the code. It’s not necessarily a safer system but it’s just a better value and more convenient. I’ve had this system now for over four years and overall, I’m very pleased with the service.
We moved to our first house and that was a motivation to purchase a home security system. We looked up a lot of reviews and I read some articles, and it seemed like Link Interactive got a lot of positive reviews, more so than some other companies. And then, our dealings with those working for them were really positive, so it encouraged us to keep going. We started off with Joseph and he was really thorough, and he wasn’t pushy at all. I talked to him a couple of times and asked him a lot of questions. I wasn’t even set yet in going with Link Interactive and I let him know, and he was good with that. He didn’t pressure me with anything. I talked to my husband and after that, it led us to go back to them. I also worked with David and he was amazing and patient with me. They really worked with me and I appreciated that.
My husband installed the system and he said it was self-explanatory. He had a couple of questions, but he was able to get those cleared up when he called and talked talk to Link's reps, or he would watch their videos. We were able to get the features that we wanted and we're happy with it. I like using the app on the phone as I find that really easy and convenient. With it, I can arm or disarm. I found out though that if the alarm goes off, you can't disarm it and you actually have to go to the panel which is good. We had a false alarm and I was impressed with how quickly the Link personnel reached out and contacted us. I also really like the door sensors and I can hear when the doors open, and that gives me a lot of security especially with the kids because they're all so little. Plus I like how you can program a sound for the door. The front door is different from all of the other doors, so I know if somebody went out the front door or if it's just the back door.
I did a bunch of online research and Link Interactive had good deals going on and was the best fit. I ended up just speaking to one sales representative and he told me all the options. Because we were deciding between them and a competitor he gave us quite a bit of information on why to choose them over their competitor and then he was able to get us a discount on one of the pieces of equipment as well. That was fairly helpful.
When the guy from Link discussed the packages, we ended up getting a doorbell camera and it ended up not being as easy to integrate with our current doorbell as we had anticipated. So we have to return it. He made it seem like it was a plug and play type of thing. He didn’t really explain. He made it seem like a lot more simple than it actually ended up. But that was the only negative thing I have to say. Other than this doorbell camera which just ended up not being the right fit for what we had in place the basic stuff that they gave us were really easy to install. And everything is pretty good quality. Everything seems to be working just fine. It helps especially when we’re away for longer periods of time. It's nice to have some of the sensors that we have on while we’re away.
The Link sales reps were knowledgeable and good to deal with. Everybody answered my questions and I had no problem hooking up the system. I called them one time and they stayed with me while the software was updating. I like their system and it's better than what I had before. I monitor it on my phone and though I could do everything without the app, I like the app ‘cause I can arm and disarm before I get to the house. The monthly fee is below some of the other carriers and the equipment looks high quality.
Link Interactive's system is comparable to the different system we've used in the past and we like it. We priced four companies, but we ended up with them because of the price and their system's ease of use. Their customer service was really good and the lady I dealt with gave me my first quote very easily. She worked with me to make sure we had everything we needed in the package. I had no problem with the installation and also, we use the smartphone features every day. The equipment is well-made, works great at a reasonable price and I'm very happy with it.
I needed protection and got Link Interactive through Costco. Then I sold my house and sold the alarm with the house and bought a new system directly from Link Interactive and put it into my new house and all of that was a positive experience. Link’s reps were very good to deal with. Plus, the installation was very easy for me. I'm happy with the set of features that it has and everything that I need is there. The quality of the equipment is all very good too and the system performs really well. Alarm systems are expensive but I got a good value with Link Interactive.
I have family members who have used other security systems and that was what we compared Link to. Link’s upfront cost was a bit lower and the monthly cost was also reasonable for the monitoring portion so we chose it as our home security system. The set-up of the system was pretty simple. We like the features in our system and one of the reasons we went with Link was because they had outdoor cameras that have the motion detection which we wanted because we wanna see if somebody is coming up to the door and be alerted. A lot of the other home security systems don’t offer anything other than interior cameras. So far, the quality of Link's equipment is great.
We also use the smartphone features every day. We love it because we remember to set the alarm. Now, we feel much better since having Link as we have a lot of people kicking in carport doors in my neighborhood. We have something that we’d be able to look at the video of the driveway and we’d be able to get notified if somebody was at the door and if any of the doors opened. However, we got surprised on a $5 fee on our monthly bill for the monitoring service because of the county that we live in. We were told by the company that we would need to let the county that we live in know that we added the monitoring part. It would be good if Link Interactive would let customers know that stuff ahead of time.
We purchased a home security system as someone broke into my fiancé’s car and the community is not that safe. We went with Link Interactive for their prices, and their people were super nice. They answered my questions clearly. Also, the installation instructions were easy to follow. I like the system's features except when the windows are open. If I leave the window open to get a breeze in my home and if there's movement towards that window, I would like for the detector to tell me that there's someone coming in through that window. Also, we have a movement monitor on the front door and my fiancé opened it up one time, and it didn’t detect that somebody had just walked in. It also didn’t say that the front door was open.
I'm moving from one home and I'm having another custom home built. Right now, I'm using SimpliSafe and it's not meeting my expectations, so I decided to go with another system for a new house. I've had numerous conversations with people at Link, and they've all been very friendly, helpful and totally understanding. The reps ordered the system that I wanted and everything was priced out exactly the same. They also allowed me to make customizations 'cause they added some additional sensors in that I thought I needed, besides what was in the standard package. So, they were very accommodating. I signed the contract and they sent me the hardware, and once they started the billing cycle, they suspended it because they knew it was not installed yet. They gave me a 90-day extension, which should be fine. So, everything up to this point has been great so far.
We were looking to secure our new home and my wife was researching online for security companies, and based on price point and customer service reviews that she was able to find, we decided on Link Interactive. Their sales reps were very helpful and everything that we've spoken were pretty good. The cost of the system was reasonable and I'm pretty happy with price point per month as well. The only hiccup in the process was a little delay on getting the front door camera. The shipping was around three weeks behind the rest of the equipment, but besides that, things went smooth. It was a do-it-yourself installation but everything went well. The system has good features although the central home monitor could be a little better.
Prior to getting Link Interactive, we had a different provider and their system was very dated and they didn't offer any home automation. Also, their processes were not always followed, so we had several false alarms and they would call the contacts out of order. Instead of calling our home phone first and then our cell phones, they'd call the secondary and tertiary contact. So, my mother-in-law was freaking out why she was getting a call. When we got in touch with Link Interactive, they answered all the technical questions and didn't try to oversell me on anything. They were very honest and upfront, too. The guy I talked to said that I could file the parts individually or however I wanted it, and I ended up buying a package.
The installation was pretty straightforward. I went through some of the tutorials online and all the documentation that was in the unit. I had a few questions which they were able to answer quickly. The only thing that has been a concern is I ordered a doorbell camera with the bronze face and all they had was the silver face which doesn't match our decor on the outside. The bronze face camera was on back order and I still haven't received it yet. They told me to keep the one they sent and use it. When they get the new one in, they will ship it and swap it out.
I use the smartphone features all the time. We had some packages that were stolen, so I check the doorbell when packages are delivered. When packages or people arrive at the door, the doorbell is triggered and I can see and talk to them if I want to and view what's there. That's also part of the reason why we started looking at a new system. All Monitronics or Brinks offered was the nest system which didn't have a good integration and we use a lot of Amazon products. Link's cost is fair, too. Cheaper is always better, but with all the services I'm getting from it, it is less a month than what I was paying with our old system and didn't get nearly the amount of features.
The service is great and I've been pretty happy with the security system's features, but Link may be a little bit behind on the technology. Their camera can't easily identify certain cars or their license plate at all, so I'd like something with a higher resolution. I got to be able to read the license plates and simply identifying the cars doesn't really help too much. Other than that, I have recommended them to a few people. A buddy of mine just bought a vacation home and I told him to take a look at it and he's into home automation stuff, too.
I called Link Interactive and the guy was cordial and answered all the questions that I was asking and told me the capability of the equipment. I got the security system and there could have been other stuff in the installation instructions that would have been more clear. But after calling and talking with them a couple of times, it got all straightened up good. I got two motion sensors, which are all I needed, but I may have to put a camera. The equipment is working fine and every time somebody gets close, it goes off and tells me. What I was looking for is to make sure that I knew when the people are coming and going out of my hangar and so far, so good.
I've used ADT before but I wanted to try a different security system which is a little more flexible. So far, Link Interactive requires a little more knowledge on my part to set it up. It’s not quite a plug and play but it has some features that I can't get with ADT easily. Most of my interactions with Link’s customer service had been through email and it was self-explanatory so setting the system up was easy. I installed the cameras, the control panel and the motion sensors. It was pretty straightforward and then logging on to the account wasn't too difficult either.
The system is currently at my rental house and I like the camera and the fact that they are action camera. They're still not cheap to get but seemed to be pretty good. But I would like to see if I can get the notification feature working unlike with ADT that if someone is in front of the house, the system doesn’t send me any notifications. It should be a feature that should be available to see people then notify me because I like to get a heads up if someone is out in front of my door before opening the door.
Also, I use Link’s smartphone feature to activate the system. There's another feature I haven't used and I have to set up. That’s the geo-fencing or whenever I come up, the system will shut itself off if it recognizes my phone. Other than that, Link’s cost is roughly the same but commitment might be a little less with Link so it might end up being cheaper in the long run.
We just moved into a house so getting a home security system was one of the first things I wanted to check off our list. I wanted my system to be Alarm.com and I have a couple friends that work there so, I was familiar with their good software and technology and they recommended Link Interactive. I only talked to one other company but Link had a DIY set up and I had a good customer service experience. Ninna, the sales rep, was great and fantastic which made me feel good about the company and everyone has been responsive and reachable. If I had more serious problems, which I've had, unfortunately with the doorbell camera, they were very accommodating so I got my free replacement that they shipped earlier this week.
Most of the installation was flawless minus the doorbell camera. I appreciate having a well shot YouTube videos with clear instructions. It was nice and helpful to have video, especially with DIY, instead of just reading from a piece of paper. When things were a little more complicated like when I was setting out the doorbell camera, we originally had a digital time which made things complicated. Then I found out through talking with customer service that I needed an adaptor and then I switched the doorbell chime to a mechanical just to make the whole process simpler, which was definitely the best solution. Even my wife was able to help out even though she was not very technical.
Link Interactive was good for the price point. I could pay for something a little more expensive and get something that's polished and well-crafted like a Master but I don't need that level of polished right now. And I like that I have a good company with a good reputation behind it all. It's nice that it's very simple, but offers a lot of proper tools and notifications like automated things for people who wanna do that. But upfront, you can stick to the default settings which are very helpful. I'm a user-experience designer for a living so I look at this stuff very critically and I appreciate when things are designed well.
We don't have to worry about things at night or if we're gone. We are in the neighborhood that’s transitioning. In the past, it was known to have a higher crime rate but our particular street and immediate area is just about fine in that area. Still, having the security system helps us, feel a little a lot more home and not have to worry especially with a nice house like ours. It's been pretty great overall.
I had a friend who referred Link Interactive to me and he was also the one who installed it. For a fair price, I have every feature offered in my system and I'm fine with it. In addition, their customer service reps are all nice. All in all, I had a good experience with Link and I like them.
Link Interactive’s option was better than the other company that I was looking at and the sales rep was helpful and nice to me. I like the smartphone features I've used so far but I needed to have a few more features than they were offering in a particular package.
We had a Link Interactive home security system before but we got flooded. The Link reps were all good, so I decided to buy again through them. They gave me a package where I could save some money which was really nice. I had to ask for that package but they were very helpful with it. Last time, my husband set the system up and every time he called in, Link walked him through it and gave him details. This time, I called in and they were very patient and walked me through the installation. My contractor had a question about the tilt mechanism. He wasn't sure he understood that and Link went through a few times with him and each time, they did a good job.
The system’s features are good but I have a problem right now. Out of the blue, the back door indicated it was offline yesterday afternoon. Nothing had happened to it. Nobody opened or closed it even. There's something wrong with the sensor or how it's aligned. It worked for a long time and then all of a sudden it’s offline. Also, I still haven't figured out the geofence feature wherein when I get close, the system changes. I tried clicking around and I couldn't get it to work out.
Plus, I tried to work the thermostat on my own and I couldn’t. It turned out that I needed to call in and somebody would set it up. The thermostat should have something on it that says to call a certain number to set it up. The smartphone feature is very cool though. Its interface is a little quirky but I worked it out. The system is a good value. I’m paying $30 a month and I know Link Interactive is there and when I ask them a question, they’ll answer it. They seem knowledgeable and I have recommended them.
I was browsing through the internet and I read a couple of articles. And I was very convinced of what the Link Interactive rep was talking about. He was very knowledgeable and very helpful and he had a lot to do with my decision to go with them. I'm very black and white with the instructions. The equipment was gonna have to be put in a certain way so I always tried to go exactly the way the instructions said. But they don't always work, like the door might not be at the same level as the frame. So I had to play with the instruction as far as installing the sensors. But after the installation, I just used my cellphone and then I called in if there were any issues.
The features offered in my system were great and it's all I need. It's interactive and I've been able to manage it from my phone. That’s very helpful nowadays and I definitely love it. The systems from the other companies are all around the same price point. But from what I've seen and I compared about 10 of the different leading systems that are out there, Link Interactive is great. However, I found the front yard placard to be too big to my liking. It takes away from the aesthetic of the front of the house. But other than that, everything about my experience with Link Interactive is good.
I used to have a basic, unmonitored security system and now I have a monitored one through Link Interactive. I purchased all the equipment myself and Link Interactive provides the services for me. I had good dealings with their people and I haven't had to call them back since I purchased the service, which is a good thing. And with what I use the system for, it does everything I need it to.
I just moved so I decided to purchase a home security system. While I had a different security system prior to using Link, they are similar in nature. But I was able to use the wireless with Link Interactive and that was the deciding factor. The Link reps are very attentive and they have great customer service. I called them when I received my equipment and it was a very easy installation. I'm a tech-savvy person too, so I didn't need a lot of assistance. The instructions were detailed enough. I went to the YouTube video, but I called because it missed the stuff on the YouTube video. The young lady was able to send me a picture via email and I sent her a picture. For someone like me that doesn't like talking on the phone, I prefer email and text messages and it was very convenient.
I customized the home security system to my needs and I got everything that I wanted to add. I have the cameras, doorbell camera, and the sensors. I like the smartphone features very much too. I can see who's ringing the doorbell when I'm not there. Everything is working fine, although I was concerned with the sensors. I didn't realize how those sensors work because every time I've had an alarm system, a tech came out and installed it, so I don't get to handle that equipment. When I got it out of the package, I was relieved and once I installed it, it worked fine. It served its purpose. I have a teenage daughter and she's home alone. Now, I feel a little better about her being there since we've had Link installed. Overall, I'm glad I didn't spend thousands of bucks. I've also recommended Link Interactive to a couple folks and I don't normally put recommendations out there unless I like it.
We were moving to a new property and I did some research before settling on Link Interactive. They came in best as far as quality of service, quality of customer service and price. However, the installation experience was not super straightforward and I made a couple of calls to gain assistance. Their reps helped me identify the problem. I sent them photos of my situation and they got back to me shortly over email suggesting some solutions. I also had to order a couple of additional sensors in my original order because it wasn’t a standard install. It took me a little bit to figure everything out but once I got the hang of it, it went pretty smoothly. It is a little bit easier to use overall and I like its digital aspects of being able to control the system from my phone. We have the mid-tier package and we're contented with what we have right now. I would recommend Link Interactive.
I've had Link for eight years as my home security system and I just renewed with them. I shopped around but I still went with Link since they were able to lower the price. Their sales reps and I emailed back and forth. We came up with a price and then signed the contract. I installed the system myself. Before they were Link, they were some other company so I've had the equipment for quite a while. It was like DIY and the instructions given with the equipment were fine. I customized my package as it is a general security. I got the smoke detectors, the sensor for the gate since I got a dog and the regular sensors. The system always always works.
I was moving into my first apartment and was looking for something to make me feel more secure since I was living on my own. I looked at Link Interactive’s technicalities and it seemed like a better fit for myself. Also, their sales rep was wonderful. He worked with me and was very patient when I gathered all my information. Meanwhile, the installation instructions were simple. We got the standard package that includes a couple of sensors When I called to ask for assistance, their team was able to answer right away.
The app is perfect and having it on my phone is an amazing feature for me. Since having the Link system, I've been sleeping easier. I know it's gonna go off immediately if it's triggered or if the door opens and I have it armed. If the passcode I typed is a little different than what it is, they’ll alarm the police for me. In sum, they had a great system in place that makes me feel good. I'm extremely satisfied with Link and the cost is amazing. They really came through with the wins.
I was looking for a home security system company that was more helpful to its customers. I had ADT for 30 years and so far, Link Interactive is head and shoulders above them. The salesperson was extremely knowledgeable abut the product and how to use it. He talked to me about problems I was having with my existing system and he was able to problem solve those issues with the Link's system. I got more information from him in the 20 minutes I've talked to him than I did at ADT over the last five years. The system works perfectly and we haven't had any problems with it. The installation people were helpful and responsive to questions that I had for them. It was extremely easy to install, seems well-designed and I love it. I'm still starting to learn my system and at the moment, I've been able to do everything I need to do.
Link Interactive expert review by Erin Raub
Link Interactive has been in business since 1952 and is based in Ogden, Utah. The company offers consumers advanced security system technology that they can install themselves. Link Interactive customers can easily control and automate their homes while they're away by using the company’s remote access app, and they save money with DIY installation.
Pricing: Link Interactive has three monitoring plans: Standard, Gold and Elite. The plans range in price from $30 to $40 a month and allow consumers to select the plan with the features they want, including basic monitoring, two-way voice communication, home automation, video monitoring and more.
Interactive security: With Link Interactive, customers can conveniently access their home security system using their registered mobile device. The Link Interactive app enables users to arm and disarm their homes, lock doors, turn lights on and off and adjust the home’s thermostat.
Video monitoring: Link Interactive gives customers live access to their homes while on the go. The mobile app offers live stream footage from your home, so customers can check on pets, kids or visitors.
Takeover Program: Consumers with an existing security system can contact Link Interactive to learn about the company’s Takeover Program. The program lets consumers get Link Interactive monitoring without installing a whole new system.
Additional features: Along with their advanced security system, Link Interactive has additional features including night vision cameras, wireless motion sensors, wireless smoke alarms and wireless window and door sensors.
Best for: Homeowners, renters, DIYers and tech-savvy shoppers.
Alarm & Security Systems Contributing Editor
Erin Raub is a freelance writer, content marketer and blogger. She writes about home security and family safety, as well as digital marketing and business. Erin is also an experienced travel writer, and knows having a trustworthy security system can make any time away from home even more enjoyable.
