Link Interactive

I know that they let people install the systems themselves but they also have integrators that use their same system. I already had a security system in my house so I knew how I wanted it to work and I just reconfigured it. I was looking for cameras with POE on them and they gave me a list of cameras because it has to be a certain camera type based on the encryption. It was a little painful at initially getting it going but that was more of the hardware. It wasn't their hardware though but it was just hardware that they resell.

I had my package fully customized. I upgraded to the Qolsys panel, motion sensors, and two cameras. I've used the Alarm.com snap lines, like a tripwire, for detecting intruders. There are some pretty neat features that you can take advantage of. But a big weakness is their seams. Seams are more for automation and partitions are more for safety. They really haven't blended the two systems together well. But I'm sure they're working on it because there are features on the smartphone that are not available on the panel. It's just an integration problem and they haven't gotten there yet.

There are some initial things with Alarm.com and some functionality features that I would have liked to have. Initially, out of the box, there were some hardware problems with a door sensor and a motion sensor that they quickly replaced. After that, there were issues with the software from Alarm.com. I'd like some improvements of Alarm.com on the features that are on the smartphone but are not on the panel. My request there is for seams as opposed to partitions. It just makes life a whole lot easier for users. Link has been very helpful and that concern has been forwarded to Alarm.com.

We had an issue where my wife didn't arm the system correctly because of the issues with the Alarm.com software. The alarm went off and the response was very quick. We got called. We've tested the system and it works great now that I got two hardware things resolved. I just would like the feature part fixed. Alarm.com is huge from the security platform but they aren't that responsive.

When I first spoke with their sales department, the guy asked me what made me choose Link and what was I looking for. The main thing is that he wasn’t trying to use pressured sales to make me want to choose Link. He gave me my options, he broke down pricing, and he answered all my questions. He even gave me the option to call back later if I wanted to if I wasn’t sure. The installation went very smooth. I did a system takeover. I was already previously using at home a lot of my equipment and it took a little long install, but that was something I was already expecting because there was so much equipment I had before. But besides that, it was very easy and when I called in to activate, they were quick to do it. The last time I called their customer service, they went above and beyond to help with my issue. They forgot to send out a part to me accidentally and they overnighted it to me.

Their system is very good quality. The equipment that I decided to go with was 2GIG, which is a company that’s been around for years, and I’m very happy with that. And the cost is extremely cheap. For the quality of service we receive for that, it's a match. Not very many companies could go match what Link can do. Our sense of security has improved a lot from other companies. We arm the system when we're home and when we go to work. We’re away from the house a lot. We always feel protected no matter what.

I did the installation myself based on all of the instructions. It went fine, once I finally figured out how I was gonna get everything installed. I turned on the system and it connected. I downloaded my phone apps and it logged in. I set up stuff and it seemed to go okay. However, it took me two extra days to get my camera connected because I didn't have the device ID information available right at hand. But I got it figured out. I own a technology company and felt comfortable enough to do the installation. I know what an IP address is, how to log on and how to make those kinds of things work. I don't know that the installation would be that easy for a normal person who doesn't have the same experience that I do.

The system seems to work and I'm okay with its quality. Anything that connects through the internet and actually works is always good to me. But I got an indoor camera and I said that I should be able to place it outside. I probably should've gotten an actual outdoor camera that I could aim instead of what I did, but it allows me to take a look to see what's going on outside of the house. But that's of less value to me than knowing that when she secures her unit, then it's secure for the night or day when she's gone. I would recommend Link Interactive to someone who has knowledge of and comfortable with connecting network devices. If not, I would suggest having a Link certified installer do the installation.

I had Vivint prior to what I have now and ADT before that. I liked Vivint as it was good but I hated ADT. The only difference with my Link system now is the fact that I have my garage doors linked to the system, whereas I couldn't do that with my other system. I can open and control my doors. For me to do it with the other system, I would have had to get an electrician to rewire something which was weird.

The previous owner had everything linked and tied into the system. The best benefits I'm getting from it is the fact that I can control the garage door lights from my cellphone. But he didn't have the cameras set up to the system. I know it could be done but he had them done separately. He might have done it himself. He had the lamps set up too but when I plugged in one of the plugs and attached something, it didn't work. I'm assuming it may have to be programmed.

Other than that, I like the quality of the equipment. I like the idea too that I could lock and unlock the doors and turn off things from my cellphone. I love Link. When I called them and asked something, they handled it. I called and spoke with them in order to have my system programmed and to have them teach me how to use the system. That was fairly easy to do. The people over the phone kinda walked me through it. Everything went well. But I will have to call again and set up some things. If I do that, I'm gonna be in technology heaven.

I was also looking for a camera and they said that the camera they got now needs to be hooked up to the WiFi. Another thing, when the doorbell rings, I can see the inside camera working but I need a doorbell for the outside too. Once I get a strong WIFI, it should work. Other than that, everything else is working. And once I get it going, it would be great because I know who is at the door. The equipment lights up good and everything is very well. I like that it is easy and slim. Moreover, the equipment’s quality is good and the cost is so good in relation to the quality. So far, my sense of security has been pretty much the same since having Link security system as there are people coming in and out all the time. People will notice when they see the stuff. Overall, I'm satisfied with Link Interactive.

I got a self-install kit and I pretty much did everything on my own. And they also provided some support. I had a few issues with a few of the items, so I was on the phone with them. They helped me out with testing it. They could see and had more view on their end than I could see on mine. I had a couple of issues with the nodes. My dog chewed it up and I had to do a return exchange. They were gonna charge me for it, then they didn’t after that and I got it replaced. As far as customer service, I've called in and done a few emails with them and they’ve been responsive. Overall, Link Interactive has been a good company.