Link Interactive Reviews

If I could I would give this company 0 stars. I have been a customer since 2018. Starting day 1 I had issues with the door camera (SkyBell). The company finally made things right and gave me a different camera. I then started having issues with my Z wave bulbs and panel. The company refused to fix the issue. This past year the panel started ghosting. The past month the smoke detector went off in the middle of the night for no reason. I called the company and they wanted me to sign a 3 year contract for $200 credit (please). I went with a different company with a better system and 4k cameras.

I was with this company since 2015 and over the past couple of years the price has gone insane. Called to talk about it they wanted to have me sign a 3-year contract just to lower my bill just to have it increase even more the next year. They play games if you cancel and make to pay for an extra month just to have your access removed the next day making your system worthless.

We looked at Vivint and what that would cost, and then looked at the Link and decided that it was a better way to go. I called them up on the phone and told them what equipment I wanted. They ordered it and I received it about seven days later as promised. I set it up myself. There were instructions in the box on what to do and when to do what. I like what I got. It's a two or three panel and I also have the recessed door sensors, which are nice. Then the camera is good out front.

I have trashy neighbors. Then I was gonna be out of town for a while, and my wife is pregnant. Signing up for Link Interactive was easy. I just chose a generic package and their system was a do-it-yourself kinda thing. I set it up before I left. And my wife is the one that has been using it. It seems to be working fine.

We just moved into a new home about eight weeks ago and the system that the builder had installed was antiquated. It was an old ADT kind of a system and I wanted a touchscreen all kinds of bells and whistles and to be able to control it from my phone. So, I had to purchase a new one. I have a couple of different properties and I've had Vivint as well as Frontpoint. Link Interactive’s service is comparable but it's a little less expensive so I'm happy with that. A lot of times, the salesperson would talk to you about all the great benefits, levels of service and tech support. But more often than not, that ends up being a little bit over promised and you have to end up figuring it out or doing it yourself. In this case, sales was informative, consultative and very helpful. It was backed up by always being there when I had questions. The tech team and the support team were there when I needed to do my install. So, I couldn't be happier.

The Link system was offered through Costco, originally, and I'm a big fan of Costco. Secondarily, it allows for home automation without any added fees to be able to use the full home automation features. Many of their competitors charge extra fees to use home automation. Recently, I upgraded my system and I had a tremendous experience. I got somewhat lucky and ended up with the sales manager on my call. He was extremely helpful. It was a complicated transaction and he made sure that it went perfectly smoothly.

I moved to a new state. The customer service representative at Link was pretty attentive and I picked what I wanted. The functionality of the system was pretty easy. Mine won’t connect to WiFi currently, but other than that, it works. The smartphones feature is helpful as well. I'd recommend it to somebody.

In the beginning, I was told that Link Interactive had the most flexibility with I could connect whatever kind of devices that I wanted to it. But I wish more things would've been included. Everything has to be bought up upfront. I wanted more cameras, but I didn’t feel like buying them. I don't really know much about smart home stuff, so I don't know what to pick out. I'm to the point of where I've done nothing. I almost actually cancelled. Another company was offering to buy out my contract for me to switch. I didn't end up going with them ‘cause I didn't want to do a five-year contract with them. They had a lot of good smart home options, but the sales guy got on my bad side.

Link Interactive was referred to us. We had a different system before and the technology is the same. We're actually using our old sensors from the prior company with our Link system. Overall, they both seemed to have really good customer service and service. Link's price was just much more competitive. Link gave us the same rate that the friends we got referred to Link by had, which was really a good rate. it's significantly less money per month.

Going through Link Interactive's process is simple for someone who is tech-savvy. I work in technology but I had to get on Google for a couple of things on how to set up my garage door opener with their system. I called them one time and the reps I got were helpful. It was easy to do things myself. However, the touchpad they have is not as advanced as I would think. It looks like an outdated Galaxy tablet that has a thick border. I work with cell phones and I like a no-border type of thing. Regardless, Link's customer service has been good. If there's a problem, I can call. Overall, I've had a good experience with the company. The system I got has been working well. Sometimes the system goes off like when my garage door went offline but those issues are probably router-related. I just reset my router, went back to Link Interactive's website and saved my garage door thing.

Link had the most reasonable price and what we're looking for. We did the installation ourselves. The motion sensors are not working though. I contacted Link and they did nothing.

I was trying to do everything remotely, and out of the companies that I called, Link Interactive was knowledgeable enough to do everything just by me giving them information and everything running right from their systems. Nobody has to come over to the house. We had to cancel on our first month because I didn't know that the property that we just moved in already had contracted another security system that installed everything inside. When I went ahead and did the installation of Link Interactive, they were saying that if I was gonna use Link Interactive, then I was gonna get charged the equipment that was already installed. So, we had to go ahead and cancel Link Interactive. Everything was good with Link. They helped out with everything and on the first call, we were able to ready everything. As far as service is concerned, they provided it.

Everything with Link has been so far, so good. I had I had Brink's. I just changed providers. I need a system for my business. I had one in my house and even though I was a Brink's customer for years, they wouldn't give me a month-to-month or no contract on the business. They want a three-year contract. I'm not willing to do that. I said, "I'm gonna go get another provider. I'm gonna end the contract on my residence as well.” I found Link Interactive who was able to take on the equipment that I had and moved my residence and added the second account for my business.

With Link Interactive, I liked the cheapness of the camera and the ease of how it was to process. Everybody else wanted my life history, social security number and all that, and Link just wanted payment. The equipment I got is great. My sense of security is a little bit better now. I can see who's coming into my driveway now.

I get a lot of packages dropped off at the house. I want to keep in touch with who's coming to the door and if anybody is coming up stealing packages while we aren't here so I got a security system. The sales rep was fine. He asked what packages was I looking for. Was I looking for a complete home system or anything else. I told him I wanted to try it first before I expand on it so he gave me a package that was expandable. I got the doorbell camera and I like it. The installation experience was rather simple. I mounted it up on the system and powered it up. I went to the website and logged in. When I paid for it, they gave me a code and I punched the code in. Next thing I know, it was reading and it was on my phone, and I get alarms on my phone and on my computer. My experience with Link was very satisfying. They are easy to work with. They answered all my questions and made it very simple to purchase. After the sale, information and contact was readily available.

I was in the process of remodeling the house and got robbed. I came in one morning and somebody had busted through the basement, kicked the door in, and stole like $4,000 worth of tools so I chose to purchase a home security system. I knew I wanted to get an Alarm.com system because I had one before at the other house that I owned. I went online and did a search on who is an Alarm.com representative and went with Link Interactive.

I looked at two companies then I decided to set up myself with Link because I was looking through the internet and calling, and they were more cooperative. The representative explained everything that they had to offer and I liked everything I heard. So far, it’s a good system and it helps me out as far as being aware and seeing everything. I would recommend it to a friend or family member.

I've had some issues this year with the battery. The main monitor took several iterations and I went back and forth with Link Interactive. First, they couldn't send somebody out. When they did, the techs tried to diagnose it then asked me to buy a new battery. I bought a new one but it turned out that that wasn't the thing. They finally diagnosed it and said it had to be replaced. Also, they would say they'd call me back but they never called back. Plus, I still haven't gotten my rebate for my battery and it was only 20 bucks. They said that because I didn't need it, they'd send it back and they'd credit me for it. This has been going on for months and it's disappointing because otherwise they've been good. They're nice people, too. It's just that they didn't handle that issue well.

Link has been hard to deal with as far as being able to help us troubleshoot some issues with the system. It’s hard to get information. We haven’t been able to set up some things. We're trying to add other devices and when we call, we can’t get through because we’re not at this home. It’s a second house for us. When we call, we are told we need to call at a certain time and it’s not when we’re there. But the system is okay. We like it that we have the app to turn the alarm on and off. I’m satisfied with the system but I don’t think the customer support has been satisfying.

Absolutely terrible experience with Link. A sales rep reached out to me in early 2018. He did a great job selling but terrible job explaining the setup of the system. When I got the system and tried to install it, I realized that this does NOT work for doors that aren't perfectly in line with their door frames (which is pretty common in older homes). When I explained this to Link, their initial solution was to use 3M stickies to get the sensors to line up with each other. To reiterate, their suggestion was for me to be MacGyver and rely on 3M stickies for a HOME SECURITY SYSTEM.

Link Interactive is a quick and easy service. Once I contacted them, I found they were super fast. I ordered my system at around 3 o'clock Eastern Time. By the afternoon of the next day, I had already received all of their equipment. Currently, there is one thing about their system where we get confused. I thought the system was already activated but it wasn't. It was only in testing mode. One day, we had a false alarm but we didn't have any call. When I figured it out, Link's reps told me that was a test call and that I needed to confirm with them.

I had a home security system and I wasn't happy with the company that was monitoring my house. It was a local company called Northeast. I did a little research and I made the switch to Link Interactive. My equipment was hardwired and I wanted to continue to use that setup that I had in the house. Link Interactive was one of the few companies that I could bring the equipment with me and continue to use that hardwired stuff. I received the equipment on time and it was pretty easy to install.

I was looking for something with modern technology for the same price as the service I had. I researched a couple of security systems and made a few phone calls. With Link, when I had a lot of technical questions, the salesperson put me in touch with tech support who answered all my questions for me before I even made a decision to purchase from them. They were very helpful. Also, I got some quotes and Link had the best deal. I decided to go with them. It was very simple to install. They took a lot of information from me beforehand and preprogrammed my system and the name of my openings, my windows and doors. All I had to do is add the RF frequency signals to each window and door.

I had a security system added to a rental property. I looked at about six companies and went with Link Interactive because of better pricing and because it's wireless. For what we're looking for, the features in our package are perfect.

Link Interactive was able to hook up to the system that I had in the house. They're pretty good and they walk you through everything. It was pretty good talking to them. But they didn't have any service technicians to come to your house and work on the system. They can walk you through it but not everybody is that smart with hooking up stuff and things like that. When they overtook the system that I had, it kept reading that there was something wrong. Luckily, I’m smart enough because my Dad worked in the electric and the lady walked me through what to do. There were a couple of resistors from the system that I had left here and I had to go in the box and put a resistor in myself to make the system work.

We needed the security system at the moment for insurance purposes. They gave me the options I needed and their customer service reps were very helpful. I liked it because we got to choose the options we wanted and we didn't have to go with a certain package that we didn't need. The installation was quick and simple. But when I had issues, I was able to call in and they helped me out. The system has been great and it's very affordable.

It was between having somebody else install it for multiple times of it, versus what I actually could do for myself. The system wasn't terribly that hard to put in. It was pretty darn easy. I'm very satisfied with Link. Their customer service is some of the best customer service I've seen in any market segment. They don't rush you off the phone. The staff was immediately on top of any of the hiccups or issues that you may have had. They’re patient and they didn't make you feel like an idiot when you’re dealing with technology. I know they’re dealing with different levels of expertise with people, but they walk you through and they know how to resolve the issues. There was maybe one thing that they said, “Let me get back to you.” There wasn't a decision tree that they were going off of.

I liked the self-installing aspects of it. It was pretty simple. We had some issues with one or two of the magnets, but the company was able to help us figure out how to fix it. So it was good. Everyone was very professional and nice. I'm pretty satisfied with the service. But I've had some trouble with customer service after getting it installed. They were not picking up the phone and wait times were over an hour. The people have been pretty absent.

My daughter is a single female living by herself in a strange city. A former landlord of hers used Link Interactive and she liked it. Their sales reps did a very good job. But when we were shipped the package, we didn't receive the right panel. The system is not as nice as the one that we had prior. It was not a flat screen. It was one of the bulky ADT types. I had specifically asked for a flat screen to be mounted on our wall but we got something different. My daughter decided not to put the motion detector in due to the animal. That's the only thing she's not using. But so far, so good.

I got Link on the internet and somebody called me. My granddaughter's boyfriend installed the system. But we don't have it up on the wall yet because of the old system being there. We didn't wanna unplug it because we don't know if the alarm would go off. Both the old and new are in and even most of them. Link is good. I like the color of their pad and how it changes color. The only thing is I couldn't cancel the old system that I have because of the contract so I'm paying for both of them. It was like 12 months and I didn't realize it before I even ordered Link.

I'm renting a house right now and the system that we already had was a part of Link Interactive. We went ahead to move forward with them. The customer service was wonderful and the setup was really easy. It was already in trial mode and we had to put it in regular mode, which wasn’t too hard. Also, all of our sensors and everything was peel-and-stick so it was a pretty easygoing process. I like the features. I was able to customize passwords for each person in the house and that was great. We also have a smart lock. We get Link, the alarm system, with the smart lock all in one app and I like that because we can use it instead of having two different apps. We feel very secure now. We use it all the time.

Link worked out a plan where I could add cameras to my plan and the other companies I was looking at weren't really trying to help. They sent the equipment on time and the installation was fairly easy for me. But Link should have somebody to help people put those systems in. I don't consider them to be do-it-yourself. You really have to know what you're doing to install it or you'll get lost. Technical support could do a little bit better. Also, the cameras could be a little bit better and the IQ Panel they gave could be a little bit louder. They could put a bigger speaker because I can barely hear it. Besides that, the service is good and for what I need them for, they're good. It has a lot of features - little stuff that comes with the camera that's on the set and little pictures, which is pretty neat. I feel more secure with the system and I feel confident in using it.

Link Interactive had good pricing and the sales agent was very thorough in explaining everything. Also, the self-installation was pretty easy though there were a few problems with some of the sensors. I had to call tech support and I was never able to really get them on the phone. I always had to leave them a message and they would call me back like a week later. I wasn't very too thrilled about that.

Link Interactive was the easiest of all the security companies to put everything up and be safe. I went with them and I was so amazed. I didn't get any trouble whatsoever. They are very honest. I sent it back and I did get my money back. I couldn't afford an extra bill every month which is the only reason I sent it back. They were as sweet and nice when I bought it and when I returned it. Link and the people that work there are amazing people. They understand everything that you're saying. They don't try to put you on a guilt trip for returning it. It was a wonderful experience. I wish I could have kept it because I loved the idea that I had cameras to put anywhere I thought that people were coming into my property.

My son has a few friends that has Link and he got good recommendations. He was the one who talked to me and made me think that that would be the best one to go with. The installation was super easy. My son and one of his friends that has Link did it in no time. While I was making breakfast for them, they connected it. So far, my experience with Link is fantastic. They are prompt. We called customer service because we made a mistake and they were quick to help. The only thing is I requested an additional object for one of the doors and my son hasn't been able to connect it yet.

We were gone this past week to a horse show and I had some problems with the system working with our dog sitter. But I haven't been home long enough to go test it myself and figure out exactly what the problem was. As far as working with the call center and the people that sold me the system, it's been good. I was happy with the service. I had GetSafe before and they sold out to Link Interactive because they didn't wanna be doing it anymore. I had to buy a new system because of it. Link Interactive gave me a good discount because they were taking over those accounts.

I had an Alarm.com system and I was switching away from another provider to Link Interactive so that I could continue to enjoy the app and everything else that already came with my system. The swap over was quite easy and although I can’t give them a 5, they were better than a 4 because I only had one issue. I had the basics on my app like arm and disarm. I could turn my home automation on and off, but I couldn’t see all of my videos. I called them back and they resolved the problem immediately. It was a simple error where they did not code in there that I was a premium customer that should have the videos activated as well. The young lady that helped me was very helpful. She was able to look at my account and she rectified it while we were on the call.

I purchased a new house and Link Interactive was the only one that was available through Alarm.com in my area, but I haven't had any issues having the system. I use the mobile app as well.

The equipment was already installed and it was recommended by the previous owner. Switching over to Link Interactive was simple. They have been very on top of everything. So, I've been extremely happy with them. I also like that it gives me an email because I haven't set it up with the app or whatnot with unexpected activity.

I went with Link Interactive because I wanted to try something a little more different, get my price down, and try to do the whole automations. I utilize the mobile app, which is what I like the most about having this system. It is seamless. It is also a DIY system and I can do anything I want with it. If I want to add or take away devices, I can do that, unlike most proprietary security systems. During the initial setup of the wireless devices, I had to clarify a few things and they were very helpful.