Link Interactive

The system’s features were great because the builder installed a wired system to a number of things in my new home and that was put into the control box all wired but I wanted to control everything wirelessly. So, they helped me with the solution to install the necessary hardware to communicate with their new screen so that I could make use of the existing system that the builder installed but also add the features that I wanted to. They were a little more involved than just coming to my house, installing a screen and a cup of glass break protectors. I got the support and knowledge that I needed. Everybody seemed to know exactly what they were talking about. So, it was impressive.

The only thing that didn't go supremely is that I had ordered some hardware, which I received, but the doorbell camera was too wide for the space I had available on my house. So I had to return that camera. Link has contacted me a couple of times about the replacement but I've not had time to take a look at it. But that wasn’t their fault nor mine. That was just one of the crazy things in life. They've made this easy and the return was managed well.

I spoke with several different specialists in Link and every single person that I dealt with was professional and polite and helpful and resolved my problem. It wasn't like one person couldn't resolve the problem. They had to push it up to the next level. They were in-house and they're probably local here to the US, which is by far in a way helpful when it comes to understanding and the communication was very, very easy. The salesperson was fantastic and the products are really good to begin with, so they were dealing with something really easy to sell. It's very expandable and very functional. It does everything that I want it to do. The cost was really, really affordable too.

When I called a 800 number, the guy that helped me was very helpful, and he was with me throughout the entire time. The only thing is that after you place your stuff, you don’t really hear from anyone anymore. Nobody checked me. Plus, they did not tell you how you were billed every month. Right now, I’m thinking, “Okay, I guess the way that I pay over the phone is the same way they are billing me.” I don’t know because I’ve never gotten a bill on my email or in the mail, and it is only my third or second month. Nevertheless, the features are good. You get your doorbell camera, and then you get three sensors as well as the control panel. Then, you download the app. I like to be able to use the app to activate my system. So, in case I forget, it has a reminder feature. If I leave my house, it will tell me, “Hey, you left, and you didn’t turn your alarm on.”

Then when I tried to ask them about it, no one called me back and it was hard to get ahold of someone. It was actually when I went to cancel that they rectified the whole situation. Apparently, the person who was supposed to get someone to address it for me six months ago was let go. But above and beyond that, the customer service has been good for the most part. When I was getting the service set up, they were good about getting my questions answered quickly. Then I installed everything myself which was a bit of a chore but they were responsive. It’s also easier to stick with a provider than to leave, especially when it’s the same price pretty much everywhere.

The installation was very simple. All the parts came with numbered boxes and you just install them in the order that they came. There was a Pion stick tape and they gave instructions. Once I got all that done, I plugged in the main control panel and it picked up all the sensors. I tested them then called in and they activated the account.

I had every feature that I was looking for and more. The panel that they offered was easily the industry’s most feature-rich panel. They chose that for a reason because they wanted to be able to offer as much as they could to their customers. I could have a streaming video, I could have static sensors, and I could have outdoor cameras. I could have anything I wanted. They sold all that and they serviced it. But they also made it clear that I could buy it on my own and add it to the system if I could find it cheaper somewhere else. They weren’t even trying to lock me into a system where I had to buy stuff from them.

Link had great people. They had great customer service and they were very responsive. Everything came quickly and with the assurance that my local laws had been checked and I wasn’t gonna be breaking any laws by installing this thing. They did all the footwork for me and made it really easy. But I ended up moving and getting rid of the system. I just didn’t need it in the new location. But although I didn’t have a great deal of opportunity to use the system, it worked great and had capabilities beyond what I was expecting. It had the ability to add hundreds of home automation tools that you could control from the device and not have to tie up a dedicated controller that you have to program yourself and connect to touchscreens. You have one system that controls your security and your home automation. It was really convenient.

The systems are very intuitive. There are parts that most of it you can do on your own. But there are some things that you have to call tech support for. Most times, unless they have a really high call demand, usually you're able to get through pretty quickly. The technicians are very knowledgeable to be able to walk you through any troubleshooting or do any of the steps that they have to do on their end. It's been very reliable. I've only had one kind of unexplained false alarm in five years. Overall, I'm very pleased. Link Interactive is easy to deal with, responsive, and overall high quality.

We tried to DIY the Link system. We did the panel setup and all the sensors, but we didn't install the smoke detector yet or the doorbell. It was kinda hard to figure out when I actually didn't set up the system as my roommate was doing it. We couldn't get ahold of anybody, but they helped us, and we got the instruction for the wrong model.