Link Interactive

I talked to a couple of different providers and Link was the friendliest. Any time I called in, they were willing to help. If they couldn't, they'd get somebody who could help. I got all the door sensors and stuff. They are pretty simple. My daughter hooked everything up because we were on the road. The sensors, you can put anywhere. There's also the motion sensor which you can position anywhere in your home for any reason. But I haven’t gotten to my cameras yet. I probably could have done that this time around, but I’m not going to. We have two dummy cameras outside my house. But I know that just by the specs of the Link cameras, they are a better quality and not as expensive as my last security system. I would have paid for it all at once, but I did payment plans.

The Link app is also able to arm and unarm the system. I love that. That means I don’t have to remember any codes. It’s linked to my phone. The tablet thing is really easy to use. If I don’t understand it, I just call Link and they pretty much break it down for me where like a kindergartener could understand. In using the app, you flip over and the app pops up. You have home, away from home, sleep mode and even an alarm clock. The app also tells me the weather. Once I hook up my cameras, it’ll show me images on my app real time.

I like the fact too that my alarm system will deactivate when I get close enough to the house. But I noticed something which I don't like. A lot of the times that I leave, I activate the alarm system. The road we live on kinda circles back close to the house. It registers my phone, it knows the phone is close, and it deactivates my alarm system. I think my house is locked up but it’s not. Other than that, I don’t have a problem with the system because usually my daughter checks after she knows we have left the house and have gone back on the road. She reactivates the alarm system for me. She used to be on the system because she was here for a couple of months. I pretty much have two security systems. I have my daughter who's constantly making sure that I don’t mess up.

I wanted a doorbell or something where they have the camera to be included in our home security. It'd be cool if Link Interactive did that where if someone would ring the doorbell, I'd be able to look at our panel or phone to see who is at the front door. I use their app more than the actual putting the code in. I have these push notifications and Ian has his texts. I like how we can just customize. I have different things where it's like, “It's nighttime”, then I press a button, and automatically, it's like arm stay, no enter delay, warning, and sounds. These are super cool to use.

There had been two real problems where I had an alarm event happened because one of the sensors was acting up. Luckily, Ian was home to turn it off before the cops showed up. One of the window sensors was messed up. The window sensor in the bedroom is not activated because it's too far away from the panel. Other than that, the only recommendation I would have is the sticker on the back would be more easily removable and come with two replacements because once we moved them, we can only duct tape them back on or have to put a screw in the window.

The biggest thing is it gives me a pre-warning system. I'm a firearms instructor on the side, so I'm not too worried. Ian tells me the alarm is extremely loud so if someone comes in, I already know and ready for whatever happens. I can skip the step of calling the police because I know they're on their way. All I have to do is hunker down the bedroom. It's a deterrent and maybe the alarm will scare them away. Overall, I felt 95% satisfied with Link Interactive and I would recommend them to friends.

They walked me through the installation process and it felt like they were familiar with the system and they knew what should be in the box. One time, we were looking through the box and I couldn’t find something. There was a piece that goes on the back of the monitor like a little mainboard. They did a really good job. I found the installation really easy, although I ended up using Command Strips instead of drilling through the plastic parts to put in the motion detectors. They wanted me to put a screw hole through the plastic in the back.

I have four houses and I know each house really well. We did custom security plans for each house since some plans have more floors than the other. All of the houses there, they are very similar as they all have a garage that you drive into, but they all have different floor plan layouts. I kinda knew what I was looking for because I’ve always tried to have very secure homes. I’ve used lots of equipment, whether it was with the other security companies. And Link is the top, at least for now. Everything changes and you have to change with everything because usually, there’s something that can be improved. Some of the security features are really updated too. Link has the app and it’s a lot more proficient. The app is good and user-friendly which is really important because I’m trying to have renters who have a variety of computer skills to do it too, not just me.

The cost for Link was really wonderful too. This was the lowest cost in systems that I’ve had in my 15 years of putting them in my houses. That’s really good savings for somebody out there and for me, in particular. I was very impressed by that. It’s made up in the contract, but that is a really good thing. But I had to send one of my Link systems back because my renter was in love with the routine of what she is doing now. Sometimes people don’t wanna try something new, but if they do and they’re okay with a commitment of a two or three-year contract, they will like it. They’ll actually buy the system and they’ll want to have it in their house.

With Link, if customers have any questions or they need to send the system back in the first three days, that has been made really easy. In my case, Link sent me a form to sign and I sent all the things back. It was really nice. As for the other systems, I'm gonna keep them at my other rental houses. My renters are enjoying using them for locking doors. It makes them feel safe and makes me feel good. Link's system could really help people. The cost of having some break-in in your house and also just the feeling you have if you don’t have anything in place and then afterward, you’re like, “I should have done this,” Link is definitely a system that's well worth it. I’m happy to tell my family or friends about it.

Link Interactive's customer service was good and fast. As soon as I made a request, they immediately sent me a text message. On the very same day, we closed the deal. So as far as sales were concerned, they were good. On the customer support side, some of the instructions they sent for the do-it-yourself installation were not very clear. Still, when I called, they kinda walked me through the setup. Although I figured out the instructions after a couple of weeks, there’s a little room for improvement in terms of making the instruction guidelines clearer. We were getting false alarms but overall, the reps were very responsive. Once you get them on the call, they're very knowledgeable and helpful. Whoever is on the phone, they know exactly what kind of issues you’re running into, and they can guide you through settings.

I got the four sensors plus the motion from Link Interactive. Everything was pretty much installed and paired, so it was ready to go. Installation was easy as all I needed to do was to put some sticker and it was all set up. Then I just attached it to the door. One of the neat things about the system is that they've got this interactive feature where, in case of emergency, they actually talk through the panel with you, just so they can actually listen to what’s going on in the house. Also, it's nice that they can also determine if there is an emergency or it's only a false alarm.

The additional feature though is really the mobile app that you can arm. That’s really neat. The only drawback of the system compared to the old traditional ones is that when you’re trying to set the alarm to "away", you need to make sure all the doors are closed before you click the arm. If the door that you’re trying to get out from is open, the system is not smart enough to realize that. That door will be bypassed and that is pretty bad. Other than that, you can always arm the system from your phone, which is really nice.

The other disadvantage is that the system comes with a receiver and sender. Everything should be attached to the door and it has to be within a certain distance. Sometimes, the way your door is set up may not allow for a nice installation, so there are some limitations there. The systems get confused. All of a sudden, it sends some signal today that something is going on when there's actually none.

All the settings are very conservative, and the system can easily sense if somebody is tampering with it. At the same time, however, it can put the settings such that they will confirm with you through the phone or message before it will send the officers out. So, you can kinda filter some of those false alarms, but not too much because sometimes it could be some problems and you may wanna need assistance. Good thing Link Interactive also has a support system during the weekend, so in case there is a false alarm, they can fix it for you. It’s almost like 24/7 help for emergency situations. Overall, I am very satisfied with Link Interactive. I really like the installation. I could ask somebody to come and install the security system who will ask me for thousands of dollars, but Link Interactive’s system is something I could do myself. I strongly recommend Link Interactive.

The sales rep was standard. He was trying to sell a product and plead his case. He seemed to not understand certain aspects of the technology and he almost put himself on the line. He was rapping something that he didn't understand and not really giving the full truth. I was testing him to see what he would say and he was pushing some jargon or lingo, “Oh, well, we do encryption on the ply.” I asked what that meant and he just said something. I asked him to explain it, but he couldn’t fully explain it. During the installation of the system, I got all the stuff and put it together. I didn't look at the instructions too much. I just knew what to do with it and I knew that the panel needed to be linked. I needed certain information and it was very easy. There was a packet that came in that told the passcodes and gave the basic rundown. I just followed that and it was perfect.

The features are good and the system offers what you would expect. There are both cell and wireless communication. There is a backup battery in it and I really like the touch screen panel and the fact that there is a motion detector in there. It is cool. That provided me one last motion detector I had to purchase. There is also a glass break detector in the panel, so there was a lot of bang for the buck in the system. I use the Link Interactive smartphone features and I have it built into Alexa, Echo Spot, and Echo Show. From the phone, I can tell Siri or Alexa to arm the system. There's an added benefit that I can link it with Alexa and I can do everything with my voice.

The cost is good and I'm getting a quality product although there is nothing special about it. The panel is nice because it is a touchscreen and the sensors operate at the distances that are needed. They communicate well but when I link up my smartphone to the panel, it is supposed to auto-disarm when it knows that I'm near, but sometimes, that doesn’t work correctly which is one little quirk in the system.

Since having Link Interactive, I feel like I have more vision and idea of what's happening at the house. I travel a lot, so I'm always worried about my home and what's happening. It is good being able to have vision into your home and knowing that there are sensors 24/7 working to let you know if someone has triggered some sensor in your house. If a friend is interested in a security system, I would explain to him my current set-up, what I have and what my experience is, although there are other options. I like what I have but maybe he is looking for something different.

She said I have 30 days to send the sensor back. She said I gotta put some more foam on it. I said, “Ma’am, if that thing sticks out like a sore thumb in my house, I’m not gonna use it.” The old company I had worked just fine. They would re-wire it, so it could work. I don’t believe some of their reps know what they’re talking about. To me, they have more excuses than just being honest with me about it. I said, “The last company I worked with, they came out to my house, they installed it themselves.” And she was like, “Let me take a picture of that,” then, “You see, you put it in the wrong spot.” I said, “Ma’am, I didn’t install it. The last company installed it.” The only that thing changed was the new plate. Everything else, I kept. I kept the door and the hallway sensors. So I don’t understand about the placement.