We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Original review: Feb. 27, 2016
We liked that we could install Link Interactive ourselves and we had the ability to work with it online. They also have a very good customer service. I was really pleased that we were notified immediately when we had an incident where the alarm was triggered and we weren’t home. We happened to be nearby and by the time we got home, the police were already there. That made me feel really good and confident in their services. I’d recommend them.
You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future!
Original review: Feb. 26, 2016
We have Link Interactive as home security for over a year now. It's cost-effective and they have great customer service. They are easy to get a hold of and to communicate by e-mail or phone call. We have a camera in our system that I can check on and I get emails when the alarm is set and when it's turned off. It's kind of cool to be able to keep an eye on what's going on. We're pretty happy that we've reached them. It's a great alternative to the traditional alarm system.
It's great to hear that you are enjoying your system and loving that smartphone app! Thanks for being a great customer.
Original review: Feb. 15, 2016
Link Interactive is easy to use and my experience in having it has been pretty good. I ordered it online and received the package, had all the information I needed to install everything and get it started, so installation went smooth and easy. Most people would be able to know to install it right after they receive the package. And now I have a lot less worry because if anything goes on, I get notifications through the app on my phone, which is nice to have.
After several months of trying to get these to work again, we finally got a chance to complete it - with the assistance of Alarm.com. Katie is awesome, I've spoken with her several times over my time with Link Interactive and she is always friendly and willing to help.
We have Link Interactive in our home for three months now and I can recommend them. Yesterday, we have noticed some problem but one of my friends gave a good reset to the system. I’m still in the process of learning about system, but I believe it is working properly right now. I'm very grateful to say that I'm happy with Link Interactive.
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We love Link Interactive, it is awesome. It was really easy to set up. The only thing is, when they sent the set to us, some of it wasn't coded up. Some of the stuff were already installed and then I had to almost peel it off to look at the serial number so they can put it in the system. We miscounted for some reason and we had to order extra. They told us at the show that all they had to do was scan everything and it would go right to our system and that didn’t work, but it wasn’t a huge deal. We called them to get that worked out and they got it fixed.
Link Interactive was efficient and easy, and their price was reasonable. I was able to customize what I needed for my home versus other companies that offer standard packages. Link just stood out to me. The customer service was excellent, they didn't pressure me in any kind of sale. They helped me on certain questions to ask as I was shopping around. They really cared about me getting all of my questions answered so all around, it was educational. The system was easy to install. Everything that our friend basically told us about, we experienced the same really good experience with them. Now we feel safer and have fewer worries. I can basically do everything on my phone, through their app. I've got cameras installed so I can see what's going on with my app. It's really cool.
Our experience with Link Interactive has been good even though we’re having some issues. Some of our things are not working properly and I don’t know if it’s more their side or our side. We have been crazy busy that we haven’t been able to take the time to spend doing the stuff that we should have. We got two locks that are supposed to work from our phone but they don’t work anymore even though they did for a day. My husband had been taking the time to try to reset it and do it again. We also purchased a camera, which we’re having the same issue. Sometimes it works and sometimes it doesn’t. I’ll watch on the camera for a couple of minutes then it will stop working. By the time I push the button and reset, it reboots. Then I missed someone walking into my house because it’s not working all the time.
I've bought a property and it has Link Interactive already installed. It was already good to go and I activated it myself. Their team was great. They helped us with transitioning and was really courteous and helpful. We had an issue with the reception going bad on our unit for a little bit, on the cell reception, which was nothing on the part of Link. All I had to do was call them and they explained to me what went on. And they said, "We'll get you an external antenna." and they sent that out. The whole experience was really good.
I was working at the New York State Fair, and Link happened to have an exhibit there and I inquired about it. The gentleman told me about it, what it entailed and the cost. The price was pretty reasonable, so I gave it a try. Installation was quite easy, all the instructions were self-explanatory. I'm still working on getting some of the kinks and trying to understand some parts of the system, but for the most, it works great. The camera system records all motions, and we can keep track of anything going in the house. Not that I live in a bad area but I have merchandise in my home, and I'd like to keep safe. I've been using Link for the last month, and so far, it's so good.
Installing Link Interactive was a little interesting. The sensors were fine, however, calling the call center was something else. I got one who had a really bad day and ended up calling back to get someone else to test the system. I went through the online site the second time because that was a little easier. The first day, I didn't realize that there was a delay in the app and I almost locked myself out of my house, and that was funny.
Thank you for sharing your experience with us. We are sorry that using your existing equipment hasn't been an easy process. . When you feel up to it please give us a call and I'm sure we can come to a solution.
Original review: Oct. 8, 2016
I've used Link at home since July. The installation experience was terrible and it took several hours and tries, 30 to 40 hours on the phone with them, trying to get the old wired system to link with the new system. Now, I still get a message that something is not working. Also, I’ve moved one of the motion sensors three times but it still doesn’t work properly. So, it’s not completely resolved and I haven’t had the patience to call back recently since I have talked to them 50 times already.
Alarm.com told me that Link was one of the providers for my area. I've been a user for just a few days. Installation took a while because I already had some components installed in my house but I didn't know how they worked. They didn't give me a booklet when I moved. Their rep looked up at manuals for the different devices so he could figure out how to add a new key code to my front door etc. I haven't used the security part very much at all since I got it because I've been home the whole time but it's been really helpful to have some of the thermostat controls. We've had it set to where the thermostat lowers at a different time during the day and I now have access for my kids to come in the front door and they don't have to keep a key with them all the time because they'd lose it.
Link Interactive has been very good. They're responsive, very easy to get a hold of and answered any questions I had. They’re very easy to work with. It’s been an overall positive experience and I would recommend them.
Out of all the companies that worked with Alarm.com, Link Interactive was the only one who would allow me to add new devices without a fee. Everybody else said that there's a fee for installing things, they won't give me the installer code, and all those crap if they won't do the installation themselves. They want to get extra money every time I add a sensor and Link never tried to feed me that line. Link told me that if I'm buying the panel and paying for the service, they'll give me the installer code. They were even able to walk me through a couple of slightly more complicated installs. They were great and I was always very happy with them. Overall, the experience is good.
I just installed Link Interactive and I had no issues except for one of the sensors which I had a difficulty with. They have some videos so people would not have to even call in, but my experience with their reps went well.
Link is working great with my phone. It's responsive on the sensors, so I like that. But the CM stickers that they gave behind the sensors should be stronger so that they don’t fall. Also, I need to get in touch with them to know how to switch off the system if ever there's a power outage and I'm away from my home.
Thank you for sharing your experience. It can be very frustrating to have your panel go out during a power outage. We are sorry for the misunderstanding. Thanks again for your feedback!
Original review: Oct. 5, 2016
We talked to several different security systems before we settled on Link. We thought that when the power goes out our panel would be good for three to five days because that was the general consensus. We had a hurricane here and our panel stopped working after a day. It was fairly quick and we weren’t able to return. So when I called to express my concern, the young lady that I talked to seemed very unconcerned. She would just say, “Well, it is what it is,” and tried to blow me off. I spoke with a supervisor and the supervisor’s going to contact the manufacturer to see if we could get a longer battery pack – which I’m sure we’ll have to pay for.
That’s been our only real problem with them. We live on the coast. We have storms all the time. Power outages are common around here and it can go on for a day or two, especially in hurricane situations. You have problems with people looting and breaking in, so that’s a little concerning and I’m starting to second guess myself a little bit.
Thank you for your feedback. We are sorry that taking over your old Vivint sensors has not gone smoothly. We appreciate your patience. We hope you are up and running and enjoying your system. Thanks for being part of the Link family.
Original review: Oct. 4, 2016
Jose was my sales rep. He was great in responding to my questions and did his job well. The install, on the other hand, was problematic due to misinformation. I was told that I could use my existing Vivint sensors, but that is turning out to not be the case. Product Support did their best to help me, but none of the wireless window or door sensors will program to the panel. I'm going to have to spend another $120 just to get the system to work even though I was told it would work with the existing sensors. Also, the only helpful instructions were the YouTube videos. Other than that, I was completely lost due to the vague printed material. Giving step by step printed instructions would be helpful.
Link Interactive was easy to install and I received good customer service whenever I called. One of the reasons that I went with Link was they have an affiliation with Costco, but I learned that's not the case anymore.
Thanks for giving us your feedback. We have an on call tech who we could schedule a call with you when it's convenient for you. Please give us a call so we can get the other 50% done. Thanks for your patience.
Original review: Oct. 4, 2016
Setting up my Link was 50% easy and 50% difficult. I can't get the garage door opener, front camera, and doorbell camera to link up with the system. I've contacted their customer service, but the issue didn't get resolved. I work 7:00 to 7:00, so when I get home at night, it's past their hours. It's just conflict of hours.
We've had some problems in the neighborhood and we've debated as to whether or not we should do some covert spying to try and determine who’s been in our yard and back. The sensors are activated and I've got one hidden where it can catch the outside, but we're not using the Link Interactive system the way it should be right now and I haven’t put the door sensors in. But I like the ability to modularize the camera system because in the future I'm sure I'll be using the smart home features as well.
We've had Link Interactive about three weeks and it's been fantastic. Their team is amazing. The system is a do-it-yourself install. I must have eaten up six hours of their time over the phone over multiple calls and they're very hands on and patient to help get things set up.
We started using Link Interactive security system 20 days ago. They had decent reviews and a good price. The system was pretty easy to install and it helped that the rep talked to me while I was doing it. We now always feel better and safe, knowing that we have an alarm system in place just in case anything was to go wrong.
Installing Link was very easy overall and I've been with them for about two months. During the multiple interactions I had with their staff, they were all excellent. I got ahold of someone super fast and they knew exactly what was going on regarding whatever question I had no matter how overly technical some may have been. Link was also willing to switch out my Verizon cell card for an AT&T at no charge and paid for the shipping cost. That was pretty great.
My father-in-law has Link Interactive so when I looked for a keyless alarm system, he recommended it. We're satisfied with the service we're getting from the company. The instructions were detailed and installation was fairly easy. All the reps have been helpful. My wife feels a lot better since we've had the security device.
Installing the Link Interactive system was fairly simple. However there are a few things in the instructions that could be made simpler. I bought it at the home show but I didn't get the full package. I got a partial package and then the rest of it was sent to me. So, I had no idea about the parts that were mailed to me. The other sensors and another keypad were mailed to me but it didn't say that it had to be programmed. I could not get them to work. I went to the website and it gave me a tutorial and a referral to YouTube which was an hour and a half long. But I called the tech and they were really nice. They work on it remotely which was great because I had eight different sensors that had to be programmed.
The first night we hooked it up and had it running and I have no idea why it went off at 1:30 in the morning. I went to the keypad to find out what the problem was and it said one of the doors was open which was in my son's room. My son who was up at that time came out to the living room to turn the screaming alarm off. He never took the sensors that I gave him to put in his room out of the box. But when I was checking out the sensors it said its in his room. Other than that, I like the Link Interactive system and I would still recommend them.
After about a month, I cancelled my service from Link Interactive because I was looking to reduce my exposure to electromagnetic waves in the house. The Link Interactive team were beyond polite were very helpful in my process of cancelling. They were extremely helpful, upbeat, understanding, and they wanted to know my thought process. I couldn't have been more pleased with this company, from start to finish. If it weren't for my concerns with all the electronics and Wi-Fi that is out there in the world today, I would still be using them.
I've been using Link Interactive as my security provider for about two weeks and I'm happy with the purchase, and so far with the usage. Installing the device was easy and overall, the experience was good.
I wanted to get security services to give my wife peace of mind. After taking into consideration the combination of price and different features that I was going through all on the internet, I decided to go with Link Interactive. Installing the device was straightforward. The representatives were friendly, they called me in the beginning to make sure that I was arming it. They’ve been very good.
Erin RaubAlarm & Security Systems Contributing Editor
Erin Raub is a freelance writer, content marketer and blogger. She writes about home security and family safety, as well as digital marketing and business. Erin is also an experienced travel writer, and knows having a trustworthy security system can make any time away from home even more enjoyable.
More about Erin→
Founded in 1952, Link Interactive is a home security company based in Ogden, Utah. Their mission to keep consumers safe is accomplished through their advanced security system technology. Link Interactive customers can easily control and automate their homes while they're away by using the company’s remote access app.
- Pricing: Link Interactive has two different monitoring plans; Gold and Platinum. At $34.99 per month, the Gold plan is the basic option with a few additional features like smart app remote access and email and text alerts, whereas the Platinum plan comes at a monthly fee of $42.99 and includes all available advanced features such as live video streaming and night vision camera capabilities.
- Interactive security: With Link Interactive, customers can conveniently access their home security system using their registered mobile device. The Link Interactive app enables users to arm and disarm their homes, lock doors, turn lights on and off and adjust the home’s thermostat.
- Video monitoring: Link Interactive gives customers live access to their homes while on the go. The mobile app offers live stream footage from your home, so customers can check on pets, kids or visitors.
- Packages: The company offers three different security and home automation packages including the Basic Fire and Safety Package, the Energy Management and Security Package and the Premium Plus Video, Energy and Security Package. Package pricing ranges from $134 to $630.
- Additional features: Along with their advanced security system, Link Interactive has additional features including night vision cameras, wireless motion sensors, wireless smoke alarms and wireless window and door sensors.
- Best for Homeowners, DIYers and tech-savvy shoppers.
Link Interactive Company Profile
- Company Name:
- Link Interactive
- Company Type:
- Year Founded:
- Formerly Named:
- Link Home Security
- 3293 Harrison Blvd
- Postal Code:
- United States
- (877) 592-6085