Link Interactive Reviews

I was with this company since 2015 and over the past couple of years the price has gone insane. Called to talk about it they wanted to have me sign a 3-year contract just to lower my bill just to have it increase even more the next year. They play games if you cancel and make to pay for an extra month just to have your access removed the next day making your system worthless.

We looked at Vivint and what that would cost, and then looked at the Link and decided that it was a better way to go. I called them up on the phone and told them what equipment I wanted. They ordered it and I received it about seven days later as promised. I set it up myself. There were instructions in the box on what to do and when to do what. I like what I got. It's a two or three panel and I also have the recessed door sensors, which are nice. Then the camera is good out front.

I have trashy neighbors. Then I was gonna be out of town for a while, and my wife is pregnant. Signing up for Link Interactive was easy. I just chose a generic package and their system was a do-it-yourself kinda thing. I set it up before I left. And my wife is the one that has been using it. It seems to be working fine.

We just moved into a new home about eight weeks ago and the system that the builder had installed was antiquated. It was an old ADT kind of a system and I wanted a touchscreen all kinds of bells and whistles and to be able to control it from my phone. So, I had to purchase a new one. I have a couple of different properties and I've had Vivint as well as Frontpoint. Link Interactive’s service is comparable but it's a little less expensive so I'm happy with that. A lot of times, the salesperson would talk to you about all the great benefits, levels of service and tech support. But more often than not, that ends up being a little bit over promised and you have to end up figuring it out or doing it yourself. In this case, sales was informative, consultative and very helpful. It was backed up by always being there when I had questions. The tech team and the support team were there when I needed to do my install. So, I couldn't be happier.

The Link system was offered through Costco, originally, and I'm a big fan of Costco. Secondarily, it allows for home automation without any added fees to be able to use the full home automation features. Many of their competitors charge extra fees to use home automation. Recently, I upgraded my system and I had a tremendous experience. I got somewhat lucky and ended up with the sales manager on my call. He was extremely helpful. It was a complicated transaction and he made sure that it went perfectly smoothly.

I moved to a new state. The customer service representative at Link was pretty attentive and I picked what I wanted. The functionality of the system was pretty easy. Mine won’t connect to WiFi currently, but other than that, it works. The smartphones feature is helpful as well. I'd recommend it to somebody.

In the beginning, I was told that Link Interactive had the most flexibility with I could connect whatever kind of devices that I wanted to it. But I wish more things would've been included. Everything has to be bought up upfront. I wanted more cameras, but I didn’t feel like buying them. I don't really know much about smart home stuff, so I don't know what to pick out. I'm to the point of where I've done nothing. I almost actually cancelled. Another company was offering to buy out my contract for me to switch. I didn't end up going with them ‘cause I didn't want to do a five-year contract with them. They had a lot of good smart home options, but the sales guy got on my bad side.

Link Interactive was referred to us. We had a different system before and the technology is the same. We're actually using our old sensors from the prior company with our Link system. Overall, they both seemed to have really good customer service and service. Link's price was just much more competitive. Link gave us the same rate that the friends we got referred to Link by had, which was really a good rate. it's significantly less money per month.

Going through Link Interactive's process is simple for someone who is tech-savvy. I work in technology but I had to get on Google for a couple of things on how to set up my garage door opener with their system. I called them one time and the reps I got were helpful. It was easy to do things myself. However, the touchpad they have is not as advanced as I would think. It looks like an outdated Galaxy tablet that has a thick border. I work with cell phones and I like a no-border type of thing. Regardless, Link's customer service has been good. If there's a problem, I can call. Overall, I've had a good experience with the company. The system I got has been working well. Sometimes the system goes off like when my garage door went offline but those issues are probably router-related. I just reset my router, went back to Link Interactive's website and saved my garage door thing.

Link had the most reasonable price and what we're looking for. We did the installation ourselves. The motion sensors are not working though. I contacted Link and they did nothing.