Link Interactive

Link Interactive was just passed on from the previous homeowner and their process to get the account active again was straightforward.

My brother-in-law has a system from Link Interactive and he referred me to them. Installing the system was the easiest thing, easier than setting up my phone. I also like that I can turn the system off and on wherever I am on my phone. It takes pictures of whoever tries to enter a code as well. We love Link.

To provide protection for our home, I got Link. Their pricing and the capabilities that they provide were both of the requirements that I was looking for. Also, the smart features like the home automation stuff were part of the reason why I went with the system because I knew in the future that will be something that I'd be looking into doing. I ended up seeing two guys and they did a good job of explaining all the features that the company provided. They also answered all my questions thoroughly.

I wanted to be able to monitor my place of residence and I have a family member who suggested Link Interactive to me. Getting a security system from them was a pretty intuitive process. Their reps have been very responsive and helpful. Although they sent something at the wrong address, which was my old address, for the most part, they've been accurate. The sales team also gave suggestions for my package and I was still able to customize things. I had help with the installation and the process was pretty easy.

If I could give them a negative star, I would. This company supplies the cheapest equipment I have seen and will not last. Equipment is missing pieces that allow the equipment to mounted. The "customer service rep" implied that I was too stupid to figure out how to mount the components. The customer service is horrible and there is NO way to get out of the 3 year contract. They will not credit your account for any of the system's failings. Their "oh I am sorry to hear that," is supposed to make up for the wasted money. For a 3 year contract, you should have 365 days to try out the system. If they believed in their product, it would have that warranty.

We had a security system in our old place down south and wanted one as well when we moved back up north. We got a security system from Link Interactive. Both the old and the new system use the Alarm.com app. The old system itself was installed by a full-service agency down south. The Link Interactive system is a do-it-yourself install, which I didn't mind so much. It was really easy to do and took me a couple of hours installing the system. Also, the interaction with the reps was awesome. Being a somewhat technical person, I get into the really obscure details of things sometimes. But they were able to handle them with aplomb.

Aside from moving into a new house, I was getting harassing phone calls so I decided to get a security system. I went with Link Interactive since they had the best reviews and I was beyond happy with my experience dealing with their reps. When I called up, it wasn’t like they signed me up right away. It was more of finding what my needs were and what kind of equipment I would need. I spent about 45 minutes on the phone with the initial rep when I was trying to sign up and they were patient. They were very thorough and they provided personable service. The installation was easy, too. I was on the phone with a rep for about an hour and she helped me make sure I had everything set up properly. The rep was very thorough and patient. I was really impressed with how customer service has been with Link Interactive.

I needed a home security system and one of the reasons I picked Link is because it was so easy to communicate with their rep via email. I didn’t wanna have to wind up on the phone. I then had to install the system myself, which was easy enough, but I would have preferred to have someone do it - a local fellow who I could pay a few bucks to. If Link had some network of installers, I would use one. So far, I've found the system to be of good quality.

My mom told me about Link Interactive and the guy who called my mom and talked to her about her security system called, talked to me, and explained to me about Link's service. The guy I dealt with was really nice and he helped me. At that point, I was sold. It only took less than 30 minutes for the three things that I put on which are on my front and back doors. I haven’t put on the ones in my garage and the window yet, but I’m planning on doing that too.

I had to purchase a home security system as there are different apartments here and I felt safer having it. I did an extended research online to find the best home security company that offers better price and service. There had to be a balance between the two. Link Interactive came up on top because for the price they have, they proved to be the ones that had the best service. And the people I talked to were amazing. They helped me and their expertise and knowledge of the product were very high. I did the installation and it was easy. Installing it didn't take long and my experience was totally awesome. And even though I had the standard package, I'm satisfied with the features offered by the system. I also like the fact that it switches off from my smartphone.

I am still in the process of putting up the Link Interactive system for my business. I've had it for about a month and a half now. The representatives from Link were very professional. They have top-notch customer service as far as calling and needing help. They always have somebody there to talk to. They are very knowledgeable of their product and addressing issues. Once the system is fully installed, I can look at everything in real time, and that's the main feature that I like about it. I can look in on the employees and make sure everybody's doing what they're supposed to be doing. I can also record, and so if a customer has an accident or somebody slips and falls, I have that on video and can use that in court if that came to it.

We have a license and we need the security of it. My security guy chose to go with Link Interactive. However, I had a problem with some of Link's representatives. I had trouble with one of the panels and they didn’t want to replace it. Still, they sent a new one. Despite the issue, the overall functionality of the system is easy and it has been working well. Whenever I had problems, the reps responded well and called immediately.

I purchased a business and Link Interactive was the system that was there. Customer service was helpful in getting the account switched over. They gave me all the information I needed and walked me through filling up the form. I have plenty of correspondence with them through email, so I could get ahold of them when I need to.

I got a home security system from Link after I read their reviews online. I don't have every equipment hooked up yet, but I am pleased with what I have done. However, they could be a little more descriptive in the hook-up of some of the equipment. They do a relatively good job, but for someone who is not familiar with some of the wireless technology, it could be difficult. Nonetheless, the interactions I've had with their people have been good. I am not an electronics/technical type of person so I've had more questions than other people and they were able to answer them. I had trouble with one camera and they sent me an email because they noticed that it wasn't online. I would definitely recommend.

To keep my family a little safer, I decided I'd purchase a home security system. I got one from Link Interactive which was cheaper than what I'd seen in other systems. The guy who set me up was really helpful and understanding. I'm impaired with things like that but everything was self-explanatory. I had to call in one time because I didn't understand the panel for setting it up, but once the rep explained it to me, it was really simple.

My wife is disabled and she has trouble getting to the door quickly a lot of times. I wanted to get a doorbell camera system as I wanted something convenient for her where she can answer the door without having to actually get up. I read reviews online and I decided I'd go ahead and get one from Link Interactive. The representative I had was very helpful and informative. The doorbell cameras were easy to set up but the security camera inside was a little more tricky to install. Its instructions were not as straightforward as the other camera and I had to do some research online to figure out why I was having trouble connecting it to the internet. But once I figured that out, it was very simple.

I have Link Interactive as my home security. It is a preventive measure for safety. I have had them since November and it has been good so far. It was easy interacting with their sales rep and they were very nice. The installation of the system was easy as well. I like the features offered in the system and the cost is reasonable to the quality of service that I receive. Since having Link, it is easier to live without worry.

As a preventative measure, I got a home security system and went with Link Interactive after I researched reviews and found that they had good ones. The installation was super easy and all the sensors work really well. The system went off by accident once and the response was super fast. At that time, I hadn’t installed the equipment to the windows and when I bumped one, it registered like the window was opening. A lady called and was really helpful. She put a long-term bypass on them because I wasn’t gonna be able to install them for a while. So I was really happy with the way they handled it. Other than that lady, Guardian's representatives have always been super helpful. And given the quality of service that I get from Link Interactive, it’s worth the cost.

We took over the company that used to have Link Interactive. Everything was great, and the rep, Barbara, was also excellent. She was very kind, nice, and helpful. The features of the system are neat, updated and they have nice technology, too. Also, the quality of the system is good.

Link Interactive has always been pleasant and respectful. They try to help as much as they can, but I got one big idiot that keeps coming inside the house and he knows how to get around Link's system. He keeps getting taught how to get around each one of the panels that I keep putting in. And I'm getting tired of paying for stuff that is not working. The system works. If you set the alarm and come in, it's gonna go off. If you open a window, it's gonna go off. But Link has gotta figure out some way of closing whatever backdoor they have in our system.

We were still in the trial period with another company and their apps didn't work as well. I read good things about the Alarm.com app and apparently, they were a company that could've used that and they tried to talk to me into staying. They would all of a sudden give me access but I felt like they had their chance. We signed up for Link Interactive and they have been good for the most part. It was easy to get the system installed but we've been disappointed in a couple things. There doesn't seem to be a way to keep the doors from being bypassed. Their tech support has tried to help me but there were times when things were bypassed when we didn't want it to be and we're not having to put in the code to tell it to bypass. It’s not happening all the time but I don’t know if what starts the countdown is when the door gets left ajar a bit.

I had an existing home security system. There's a lot more competition that was out compared to when I first moved in to my home. So, I was looking for a balance between features and price. I went with Link Interactive because it was a very no pressure type of sales experience, which is big for me. It was a good experience. That is rare nowadays, and it is always refreshing to go through that experience with them. The rep was open and honest. The features that were offered were perfect and they didn't oversell too much. What ended up sealing the deal for me was that I could use a lot of the existing hardware at my house from my prior company, and they were gonna give me a no cost new base unit to use. It wouldn’t cost me any extra equipment fees to utilize their service, and then I would get the newer technology, and also the cellphone service to turn on and off the alarm.

I had a home security system I wanted to get reactivated and Link Interactive was the first one I found that had a good price on Black Friday. I got everything virtually for free so I went with it. Link’s rep was extremely polite and he helped me out through everything. It was a really good experience. Also, the system's features are nice, but I already had cameras and the only thing I needed were the sensors. I had existing ones, and I had a little trouble during installation. I had to get an adapter to adapt from the new panel to the old sensors, but I got it no problem after a while. Everything else was extremely easy and the Link Interactive staff was perfect. I’m out of town currently and my cat dropped a clock on the ground. The glass break sensor went off, so the system works and it’s good to know that it works.

Originally, we had a security system from ADT. Then, it became a Comcast monitored system. But it was old, wasn't really a supported technology, and was wired. So, we purchased a new one and we bought from Link Interactive because of the mix of what they offered and their price. Installing the equipment was super easy and the instructions were good. Link set up all the sensors before they shipped them and they were all prenamed and numbered. I just had to know where to put them.

I liked Link Interactive's price. So, I got their security system for my business. Their sales reps were very helpful and our interaction was really seamless. I told them the size of my building and what I wanted, then they picked out all the proper equipment I needed. Everybody I spoke to at Link was very knowledgeable, too. And when I had a service problem, they took care of it and didn’t get off the phone until it was done. Their technical support team was excellent as well because when I had problems with cameras, they were able to take care of everything within an hour.

I worked for ADT authorized retailers and compared to them, Link Interactive's prices were really great and competitive. I'm also in the security business and I work for Vector where for $15 more a month, we'll install the same software that Link uses, 2GIG panels, and all Alarm.com stuff. But we'll install, program, and customize all of that for the person, and even include a free camera. So, Link is up against a hard deal because even with my experience in programming, I added some sensors myself to my package and unless they're pre-programmed, it'd be kind of difficult and time-consuming for the average person to install. And it took me four hours to put everything up. But the average person doesn't have that much time and they don't wanna deal with it.

We wanted to purchase a home security system for safety. We were using Link in a different state and because of familiarity with comfort, we went with them again. My husband set up, and everything was good. When I was calling to set the service up itself, the rep was helpful and friendly, and he got the job done fast. We have the standard security system, and it seems good quality. Everything is in working order and I haven’t had any issues. The Link system is cost-efficient and reliable, and we’ve had it for years.

I’ve been using Link for about four months now and today, one of my motion sensors went off on a false alarm kind of a deal. It looks like there' something wrong with one sensor reader but it already tripped twice, so I’m gonna call the representatives later this afternoon and either have them send me a replacement one or try to figure out what the deal is.

I have had this Link Interactive approx. 3 years before deciding to discontinue service. I did not realize that when an alarm was triggered, they did not have their own crew that would come out to check on the alarm. I had gotten them through Costco, so I figured that they would be legit in this manner, obviously not. In August of 2018 was the first false alarm that was triggered and the first time that I figured out that they was a third party involved to check out the home (this was not the police dept either, just a third party). My system started to fail me, daily the alarm system was triggered and an automated call was calling both my wife and I.

My apartment was broken into so I purchased a home security system. I went online and found out Link Interactive is one of the best five. I read about them and chose them. And their price was reasonable. The reps were very friendly and were very good people. That’s one of the reasons why I chose them. They’re very helpful and they supply every detail. Also, the installation was easy. I called twice and they were fast, especially after work hours, they had people to help me.