Since 1952, Link Interactive allows you to take control over the security of your home. We offer systems that give you the highest level of protection at an affordable price.
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I’m a happy Link Interactive customer. I'm a new homeowner and the builder offered me the security device. They told me that if I wanna utilize it properly, I have to get a security provider. I’ve researched all the options, and I liked that Link is military-friendly. Also, from what I’ve researched and gathered, it’s very affordable. Link's representatives were very informative, and I've had easy interactions with them with no stress involved. The system's self-installation process was really easy. Its features are everything I need. I recommend Link to people in my neighborhood that are moving in right now.
Thanks for you feedback. Glad the install went smoothly! Please let us know if you ever need anything.
I had prior security systems, so when I got this new home, Link Interactive was on my list. Link is above average so far. Their sales reps have been very good and informative. I’ve had a couple of calls and they were always very helpful. I can always reach somebody, too. Link is a great system. The price is fair and the features are A+. I highly recommend Link. They're very professional and they have strong customer support.
Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
We had a home security system that just became non-functional so it was time to replace it. I shopped about three different companies and it came down to two things, basic pricing and packages. The Link Interactive rep who I spoke to was awesome and their system felt like a good bang for the buck in terms of the quality of the control panel. We have one kid in the family and my fiancée is very technologically challenged so I had to have something that was user-friendly and the touch screen was awesome. Link Interactive is wireless, which is awesome again. Comparing it to the prior system, it’s completely two different animals as the former was a wired system.
The installation was a cakewalk and it was one of the easiest things I ever installed. Everything was pretty much straightforward. It took me 2 months after we got it because of a job change and other stuff but we like it. It does exactly what it’s supposed to do. The remote arming feature is badass. It’s one of my favorite things. If I leave the house and I forget, I could do it from anywhere I want and that’s a great thing. I’d highly recommend Link Interactive.
Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
I just wanted to give thanks to Stephen ** with Link Interactive. He was a pleasure to work with and made sure that I was getting exactly what I wanted. This is my 3rd alarm company to go to. The first I was with for 7 years and they didn't treat me well, their products were old and they only cared to get new customers. I can be a handful when it comes to contract agreements and new service. Stephen had an answer for all my questions, he was patient, courteous, professional, and committed to making sure I had the best experience possible and along the way gave me the level of comfort needed to commit to them for my home security. I look forward to being a customer of a company that has great team members. Thanks again!
Link Interactive was a referral from a friend who had used it before. The customer service reps have all been amazing. They were friendly and most importantly, they're knowledgeable. They know what they're doing and how to help because it's a self-install and I needed a lot of help. Installation went fine. It's really weird though because everybody has a different learning style. I would just talk to someone, get as far as I could get and then I wouldn't call him back until some next issue came up. And then I'd call back and get someone different and they would pick up where we left off and help me with that part. They all sounded super young but they were really good.
Link's features are great. There's a bunch of different people who asked us because we have keyless door entry. It's a house that we don't stay in all the time and so a lot of times, we just let someone else stay there. We have friends that are having a wedding stay because we gave them access for the weekend. So, all of that has been really helpful. I also had a contractor there and I could just set a code for him. If he needed to leave and go get more parts and come back, he could. I can set the time period that the code is good for. I can do it remotely too. I can manage everything from the app online.
There's a lot of things you can do from your phone. To actually add a security passcode and set up all the features, there might be a way on the app, but I haven't been able to because there's one part of it that I couldn't set the code on to the lock from the phone. I had to do it from either an iPad or computer. It didn't work on the phone. I couldn't believe I was spending this much money on the security alarm because everybody advertises free equipment but it's definitely worth what I spend.
I wanted to secure my belongings so I purchased a home security system, but the company I was with didn’t answer the phone. I switched to Link Interactive and my experience has been okay, so far. The representative I dealt with was a good guy. Doing the installation myself was okay from a first time.
I had the sales call from the salesman of Link Interactive and he was fine. He was a young kid. He knew enough, and we got the job done. And then I got a call maybe 10 days ago or so, from their office, wanting to know why we had never armed the system. I told them it's because we’re at the house most of the time, and we’ll arm it when we leave town. The installation was not what I expected. The first round of installation was not successful. One of the doors sets off at us but eventually, we remedied that. It was because the door was too far away from the base of the system. I noticed, however, the advertisement on television now, which seem to imply that I could have the same service that I get from Link, with the same features, and it would be about half the price of my monthly fee for a monitor and alarm -- and not for Link, but for a competitor. But overall, the customer service reps have been great.
I wanted some protection for when I go on vacations. When I was working before, my house got broken into a couple of times. In my area, there are only certain security companies that you can use and Link Interactive was easy to work with, talk with and get services from. They've been great in being there and they've been helpful. I also found that Link has reasonable rates and I liked the deal they gave me.
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Link Interactive got rated for a good customer service so we got it. They’ve been very friendly and able to answer my questions. The installation experience was also good. The only thing was the girl, whoever I spoke to, had to mail me some extra stickies, because I wanted to use stickies to do my motion detector, and the package that she mailed me was good. When I was talking to her, asking on everything, she was good. She kept a track with me But I wish the box was a little louder. I wish the lady or whoever talks on it, was a little louder. Other than that, everything is good. Lower price is always good and right now, they’re having a good deal.
I have always wanted to purchase a security system but I never got to do it. This time though, I read some reviews and went with Link Interactive. They were helpful but I didn’t like installing the system myself. Also, when I walk through some of my motion sensors they weren’t really catching. It had the voice-activation feature and it wasn’t picking me up at all. When my little nephew walks, it picks him up but not me.
I was looking for something that was better than what I had, and Link Interactive was one of the best of the systems that I’ve used. It wasn’t on the Wi-Fi system pretty much. It’s on a cellular system which is better for me. I didn’t have to worry about anything and the quality of their system is wonderful. Also, the interactions with the Link Interactive reps were great. They were friendly, professional, very attentive to what I need, and very detailed.
My husband goes away for work a lot and a home security system helps me feel safer. We got Link Interactive mostly because of the price and I walked into ADT but they were a good amount more expensive, so I didn’t go with them. So far, we've had a good experience with Link Interactive. We got the equipment in the mail four days after we decided we wanted their service. My husband did the installation and he found it easy to do. It was also really nice that we didn't have to have someone come out and do it. The quality of the equipment is good and we haven't had any complaints about the system itself. We also have the app and I use it to turn the system on and off, which is really easy.
I wanted to be safe. I decided to purchase a home security system and I had ADT. But their system didn’t work and didn’t communicate with the phones. I also had a hard time communicating through to their call center just to activate it and it was pricey. My experience with Link Interactive's reps, on the other hand, was pain-free and straightforward. There was no fuss, no muss, and they were very knowledgeable and helpful. Installing the system was super easy, too. It was plug-and-play and the equipment had instructions on how to reach them if for some reason I wanted to communicate how to repair it. But everything was already paired and set up. All I had to do was set the sensors where I wanted them and turn the system on.
It would have been nice though to have a feature where if I leave and forget to set the system on, I can set it. But that's not a deal-killer. The system that I got has nice and good features. With the smartphone, I can arm or disarm the alarm. And if I leave and don’t set it, it'll notify me. Then once I pull in the driveway, it automatically disarms it. The system is also very easy to use and it makes me feel more secure. With ADT, there were times that I went out of town and I was a little nervous because the system wasn’t working or I couldn’t communicate from my phone to see if it was set. Other than that, Link's system has a high cost-benefit ratio and is very competitive compared to a lot of the other systems.
I had previous experience with ADT and they are still a little bit better than Link. They have better customer service. They have quicker response if you have any questions or issues. At Link, they told me one thing but then my experience was something else. They initially said that they would get me a professional installer. But the people they sent me were awful. They wanted to charge me a ridiculous amount of money to install the system. It was around 700 bucks and that was just stupid. It was crazy and I ended up installing it myself.
That was the one thing that was very disappointing to me because when ADT said they would schedule the installation and send somebody, they did. And the installation ended around $300. Link's system is good but relative to the cost, the quality of service is below average. Link Interactive is not as good and as professional as ADT is, being a larger company. From that perspective, I'm not quite impressed with Link Interactive. They shouldn't make a promise if they can't deliver.
I used to have a different security system. When I was moving into a new building, they couldn’t install it, so I went looking for a reasonably priced alternative. I looked at about five different companies, including ADT and all the big-name ones, but I found Link Interactive and it seemed to fit my needs. The cost was in the budget and the self-installation was also key because I didn’t have to worry about people coming in to do the install. The interaction I had with their customer service reps was also very good from the moment I called to inquire about the system. Their salesperson was very knowledgeable about what I needed or listened to what I needed, putting together the system, and mailing it out. I called up their customer service for any question I've had and they were always there and willing to help me. They had a very nice support staff.
The installation was simple. They coded the security and my passcodes before I even got the system. I just needed a screwdriver, sticky things, and simple common sense. One feature that made it very easy was not having to have the Wi-Fi that it's connected to. I didn’t have to have my internet installed at that time because I just moved into my apartment, so it was very nice. I also don’t have to worry if the power goes out or about my Wi-Fi. The customer support has been there for any question or problems that I've had or things that I didn’t remember. When I was getting ready to activate the system, there was a whole list of stuff that I was supposed to do that I've forgotten and I called them. They worked me through everything and it was a breeze. Other than that, the equipment is very good and easy to use. It's very cost-efficient and effective, too.
Link does what it needs to do and it’s reliable. The sales guy who talked to us was super nice. We got home security systems as a preventative measure. We got it in one of our places close to a year. And we also have it on another one for a few months now. We did the installation ourselves. There were a couple of times where we had to do more troubleshooting than we would have liked. The installation was a little clunky, but we like the savings that we earned, and it was worth the clunkiness. Also, the features in our system were awesome.
I decided on getting a security system after my life was threatened, and I opted for Link Interactive based on my internet research. It was easy installing the system and sufficient instructions were provided. Overall, the system works good and it covers all that we need.
We wanted to have a security system mostly for monitoring smoke and carbon monoxide at home. We had an alarm that went off, so we just want to monitor it when we are not at home with the pets. We got our system from Link Interactive based on our internet research, and it seemed easy to set up on my own. A lot of it seemed pre-installed, so I just needed to do physical installation other than hooking to the main system, and that was easy. Everything is great.
Somebody got broken into a couple of blocks down the road in the area we just moved into. I’m a truck driver so I’m only home 34 hours every two weeks. When I was in Florida, I had a security system, Xfinity, that I was told would work with all systems. But it only works with a particular internet provider. When you get your security system, you get a little tablet thing that controls everything and that was taken back. The cameras were all hooked up to that particular thing and couldn’t hook up to anything else, so all the door sensors and cameras I already had were useless. We had to get a new system.
I talked to a couple of different providers and Link was the friendliest. Any time I called in, they were willing to help. If they couldn't, they'd get somebody who could help. I got all the door sensors and stuff. They are pretty simple. My daughter hooked everything up because we were on the road. The sensors, you can put anywhere. There's also the motion sensor which you can position anywhere in your home for any reason. But I haven’t gotten to my cameras yet. I probably could have done that this time around, but I’m not going to. We have two dummy cameras outside my house. But I know that just by the specs of the Link cameras, they are a better quality and not as expensive as my last security system. I would have paid for it all at once, but I did payment plans.
The Link app is also able to arm and unarm the system. I love that. That means I don’t have to remember any codes. It’s linked to my phone. The tablet thing is really easy to use. If I don’t understand it, I just call Link and they pretty much break it down for me where like a kindergartener could understand. In using the app, you flip over and the app pops up. You have home, away from home, sleep mode and even an alarm clock. The app also tells me the weather. Once I hook up my cameras, it’ll show me images on my app real time.
I like the fact too that my alarm system will deactivate when I get close enough to the house. But I noticed something which I don't like. A lot of the times that I leave, I activate the alarm system. The road we live on kinda circles back close to the house. It registers my phone, it knows the phone is close, and it deactivates my alarm system. I think my house is locked up but it’s not. Other than that, I don’t have a problem with the system because usually my daughter checks after she knows we have left the house and have gone back on the road. She reactivates the alarm system for me. She used to be on the system because she was here for a couple of months. I pretty much have two security systems. I have my daughter who's constantly making sure that I don’t mess up.
I got Link Interactive as they had a promotion with Costco. Their reps had been fine for the most part. The self-installation of the system was seamless and if there were any issues, they quickly resolved it. My system’s features are good. Across the board, the system is industry standard. Link is not outrageously priced and pretty much on par with everyone else in New York, but it could be better considering it is competitive. I have been a member with them for a year and I have not had any issues.
My brother is an employee of Alarm.com and Alarm has a lot of independent retailers they work with but I wanted to go with someone who was more DIY-friendly. I didn’t need a technician to help, so Link Interactive fit the bill. The interactions I had with their reps have been very positive and I felt like I mattered. Everyone has been super-friendly and very helpful. Also, all the instructions for the installation were laid out very clearly and I knew that their guys were a phone call away. The Link system can do everything I want and features keep getting added. It’s a good value and I got a little bonus with the "friends and family" through my brother. I also like that I can get different components and throw it on the system. I don’t feel pressured to buy from Link directly but if I do, these guys don’t mark anything up.
I decided to increase the security in my house. I looked at Link online and it looked like it was a simple enough process. Their website was pretty inviting too. But we had a few glitches during the installation. In fact, I have one motion detector that I still can’t get to work. Link could be a pretty good system but the equipment is not good.
I have one of those doorbell cameras and every once in a while, it senses something. It just records as if there was an event. If it’s at night, you can see the first five seconds. It’s bright enough to see what’s going on and you can tell it's working. But all of a sudden, it just gets very dark. You can still see but if anybody was more than four feet from the doorbell, you won’t be able to see them anymore. I would think it was just set wrong. However, it starts out where you can see it then the picture goes dim. I’d like for the camera to just work. It really hasn’t worked right since I got it. The visibility is not bad during the day but it’s very difficult to make out who the person is. If it’s at night, it’s impossible to see the person well. The camera is useless at night.
Another thing is Link doesn’t have enough storage. I can only store the last 1,000 images. The problem is that with one of the cameras that I have, every flake sets off an image when it snows. I can have a video every minute. If I can only save 1,000 images, then I can use that up in a big snowstorm. There may be some adjustments. Maybe I can reduce the sensitivity on that camera so that snowflakes don’t set it off. However, by doing that, I lose sensitivity in terms of out in my yard because a snowflake that passed right in front of the camera.
I’m not 100% satisfied with Link's service, but it’s not bad. I use their app but one thing I don’t understand is why on the desktop, I can’t just click on the doorbell camera by itself but I can do that on the mobile app or vice versa. Also, the subscription service cost isn't too bad, but the equipment is kinda garbage so any price is too high. I like Link's service and the way it's set up. I would recommend Link if I could, but I the equipment sucks. They should get some better equipment.
I had a security system for about 15 years but they were pretty pricey to switch over to my other house, so I wasn’t that happy with it. Link is better because I don't have to have a lot of money up front. I can pay it out as I go. The monitoring is a little less comparable to my old system, though. Their monitoring is a little bit different too. They send me texts and they can speak over the system. With my other one, they just told me immediately. When I have accidentally set off the system a couple of times, Link's response was not as prompt as my other system. But it was all right.
Otherwise, Link is pretty ideal. Their customer service and sales seem fine. The guy that got us all connected a year ago was really nice. He told me about a lot of extra stuff they offered that I could add on as I go along. And the system was an install-yourself and it was fairly easy to understand and install. I got Link's basic package and I got a few things more than I had with my other system. The system features have been good and they're of higher quality. I also like to keep adding stuff a lot better than I did on my other system. Their smartphone feature is pretty cool too. It has a lot of upgraded stuff.
Link Interactive is better compared to the many previous providers I had used. The representatives were excellent. For the installation, I pretty much do that for a living so it was easy. The features of the system and the cost are good and the integration the system has made me decided to go with Link. I would recommend Link.
I wanted some lower end price options and a more basic system. The reviews online made it seem like Link Interactive would be the better fit for me. They got back to me pretty quickly. The rep whom I originally talked to was great. He wasn’t pushy or tried to make me scared. Also, I did the installation myself and the people who helped me to install the system on the phone were helpful. That time, there were a few issues with the previously installed system in my house but they figured it all out. Link Interactive's cost is fair, but even though it’s pretty cheap, I wish it could be a little cheaper. Other than that, the equipment seems to work and it is of good quality. The functionality of the system is great and it's easy to use. I would recommend Link Interactive to people. Having their system installed, I feel that if someone tries to get into the house, we would know.
I had a discount on my homeowner's insurance and got Link Interactive. I've been with them for three months and so far, everything's been fine. The setup was easy and the features are good. I like the quality of the hardware too. I would recommend them.
My house got broken into and I looked into Link Interactive's initial offer versus other people. In the beginning they were really good and responsive. But once you decided to purchase and sign on the contract with them, they started dropping the ball on things afterwards. They failed to follow through with a lot of things that I wanted to do. I bought a siren because I wanted to have a big alarm system, but it wasn’t really that good, so I had to return it. They were gonna send me a label for me to return it, but they never did. The garage sensor was defective and they sent me another one. They were supposed to send me a box for me to return the other one but they never did.
I bought some extra stuff and there was a problem with my credit card. Since I never received the stuff, I just said I didn't wanna buy any more stuff. However, they still charged me for the stuff that I never got. I called and they said everything was already taken care of, but a week later I had gotten an invoice saying that I’m past due. I called and they said that they were gonna take care of it. Then they sent me an email saying that it was already taken care of.
I have the sensors and they work fine. Unfortunately, the glass break sensors, which I need, are super expensive and I couldn’t get them. If somebody breaks through the glass, the door doesn’t go off, because it was not actually opened. I don't even know if I’m being monitored. When you call technical support, the lady is just reading and says hold on. And you hold and wait, and wait. Although I’m not completely dissatisfied, I don’t think I will recommend Link Interactive.
We got a Link Interactive system as a preventive measure. There's not a whole lot of people home during the day and we travel, so we have the system to monitor and make sure something’s alright. We put it up ourselves and although there were a few blinks, our experience was good overall. The system seems as good as one where people come in and install everything. It has good value, but there’s always that gap between when things are happening, and when the camera uploads and then downloads. Ideally, the cameras should be in real-time and they would actually show you what’s going on in real-time, but that’s almost impossible to find.
When Ian and I moved in together, I thought it'd be smart to purchase a home security system. I compared Link Interactive with Frontpoint and Vivint, and not only was the customer service better but the equipment was better as well. The guy from Link who helped me was super funny and extremely friendly. The installation was time-consuming but easy. It took me an hour and a half to do so. Their panel is easy to use. I also have smoke detectors but I haven't set it up yet. I've been having a problem with the communication between the panel, the app and then the online because there was a mix-up sometime between the panel getting set up and the online setup. They still have the number under Ian and every time I put my password in, it's showing as Ian, and he gets the notification on his phone. When he puts his password in, it comes up as me, and I get a notification on my phone. But we don’t get criss-cross.
I wanted a doorbell or something where they have the camera to be included in our home security. It'd be cool if Link Interactive did that where if someone would ring the doorbell, I'd be able to look at our panel or phone to see who is at the front door. I use their app more than the actual putting the code in. I have these push notifications and Ian has his texts. I like how we can just customize. I have different things where it's like, “It's nighttime”, then I press a button, and automatically, it's like arm stay, no enter delay, warning, and sounds. These are super cool to use.
There had been two real problems where I had an alarm event happened because one of the sensors was acting up. Luckily, Ian was home to turn it off before the cops showed up. One of the window sensors was messed up. The window sensor in the bedroom is not activated because it's too far away from the panel. Other than that, the only recommendation I would have is the sticker on the back would be more easily removable and come with two replacements because once we moved them, we can only duct tape them back on or have to put a screw in the window.
The biggest thing is it gives me a pre-warning system. I'm a firearms instructor on the side, so I'm not too worried. Ian tells me the alarm is extremely loud so if someone comes in, I already know and ready for whatever happens. I can skip the step of calling the police because I know they're on their way. All I have to do is hunker down the bedroom. It's a deterrent and maybe the alarm will scare them away. Overall, I felt 95% satisfied with Link Interactive and I would recommend them to friends.
I had ADT before and I sold my home and moved to a new home. I was not happy with ADT because of the prices and lack of equipment, so I investigated and chose Link Interactive. They use Alarm.com, which ADT doesn’t, so I was favoring for that. The prices were also decent and weren't terribly high. I already had my own equipment that was covered by Link, so I went with them. The people at Link are very nice to you when they want you to buy a product, but once you become a customer, they really don’t care about you as far as sales and Link administrative stuff. They would communicate timely, but once I got Link, there were no more promotions and they wouldn't respond to me.
Link is better as far as the equipment and the people of monitoring. They are always professional and they are always doing what they're supposed to do. Monitoring has always been good throughout and they have two-way communication, but the sales portion has not been good. As a current customer, I would call to buy new stuff, and I have bought a few new items since I had the contract. I'm out of contract now, but they left a bitter taste where I'm not valued as a customer. With ADT or LifeShield, you are the first person they would try to attack to sell something new by giving a promotion. However, Link doesn’t do that. Once they get your sale, you are on your own. I am not valued anymore even though I'm a current revenue because I am paying my bill every month. They tend to cater to new customers.
They should improve on their communication and do a more active pursuit of current customers. I have a few security things, extra cameras, garage door sensors, thermostat, and all the other things, that I've added since I've been with them. If they were to give promotions and say, “Hey, buy this one as a current customer and save this, or buy one, get one free,” or whatever promotion it is and if it's a deal, I'll get it. If it's not a deal and I can't afford it, I won't get it.
Also, if they have a policy, it needs to be standard throughout everybody I speak to. I bought four security cameras and they were separate from another camera that I had on initial setup. I called one person and told him I could get the cameras cheaper in eBay. The person said no and that if I get it from them, I will be covered on the warranty. I said, “If the camera breaks, I'll just send it in and you'll replace it?” He said, “Yes. As long as you buy it from us, you're covered under the warranty lifetime.” I would never have to buy those cameras again. If it's old or it gets damaged, they will replace it, and it's a win-win for both us.
I called in to ask about a sensor and the person said that I only have one year. which leaves me uncomfortable because if something goes wrong with all four cameras, I have to buy a brand new camera for $200 each from Link, and they are the highest-priced for the cameras. But I figured the higher price was beneficial if it included some form of warranty for later on, so I paid the highest price. If the person had told me that when I spent $800 on four cameras, I wouldn’t have gotten it because I could have spent $400 on four cameras on Amazon, the same cameras they are selling for $200, and still have the same results and pay for an extended warranty through Amazon. I get a warranty on everything I buy and if I'm gonna spend more than $200 and something happens, I'm covered and I'm gonna own my money. Link dropped the ball by telling me what I wanted to hear just to get the sale.
The biggest selling point with Link is the monitoring people, not their customer service nor the sales. I got the stuff and I installed what I could and it was very easy because it was self-explanatory. However, there were things I couldn’t do because I was not familiar with the system. The ease of setup is great. The reps guided me over the phone and they were amazing. Most features in the system work and most features they offer are very good. I'm a smart-home person, so everything is incorporated via Alexa and most features are compatible. However, their app is not fluent and it's not user-friendly. But it's a process. I use the app almost for everything - open garage doors, thermostat, and turn on the lights.
The cost of Link is around $5 higher than everybody else. If I'm happy with the system, I don’t mind paying. However, I'm not happy with Link anymore. As a company competing with other major players, they have to separate themselves from ADT and the only way to do that is customer service because other competitors have similar equipment and similar services. I'm out of contract and I can leave any time I want. The equipment is mine. I can leave and take it. But what makes me want to stay or what makes me not to go with somebody else? It has to be their customer service, which Link is lacking. If somebody comes on with a good deal and I don’t have to pay anything, and it's a few dollars cheaper, maybe I will leave. I don’t trust Link.
I’ve had rental houses for 15 years and I have been using security systems for a very long time. I’ve probably used all of the bigger brands out there like ADT, Brinks, NCA, and Xfinity. Link Interactive has been around for a really long time, but I haven’t had the chance to try them. I called their customer service and had to set up a few systems. The first time I called which was also kind of a time-crunch, they were nice and they all stayed calm. That makes a big difference when you’re trying to set up a security system. It was really important that I had those systems set up for my renters. The Link reps used good people skills and they treated me like somebody that they cared about.
They walked me through the installation process and it felt like they were familiar with the system and they knew what should be in the box. One time, we were looking through the box and I couldn’t find something. There was a piece that goes on the back of the monitor like a little mainboard. They did a really good job. I found the installation really easy, although I ended up using Command Strips instead of drilling through the plastic parts to put in the motion detectors. They wanted me to put a screw hole through the plastic in the back.
I have four houses and I know each house really well. We did custom security plans for each house since some plans have more floors than the other. All of the houses there, they are very similar as they all have a garage that you drive into, but they all have different floor plan layouts. I kinda knew what I was looking for because I’ve always tried to have very secure homes. I’ve used lots of equipment, whether it was with the other security companies. And Link is the top, at least for now. Everything changes and you have to change with everything because usually, there’s something that can be improved. Some of the security features are really updated too. Link has the app and it’s a lot more proficient. The app is good and user-friendly which is really important because I’m trying to have renters who have a variety of computer skills to do it too, not just me.
The cost for Link was really wonderful too. This was the lowest cost in systems that I’ve had in my 15 years of putting them in my houses. That’s really good savings for somebody out there and for me, in particular. I was very impressed by that. It’s made up in the contract, but that is a really good thing. But I had to send one of my Link systems back because my renter was in love with the routine of what she is doing now. Sometimes people don’t wanna try something new, but if they do and they’re okay with a commitment of a two or three-year contract, they will like it. They’ll actually buy the system and they’ll want to have it in their house.
With Link, if customers have any questions or they need to send the system back in the first three days, that has been made really easy. In my case, Link sent me a form to sign and I sent all the things back. It was really nice. As for the other systems, I'm gonna keep them at my other rental houses. My renters are enjoying using them for locking doors. It makes them feel safe and makes me feel good. Link's system could really help people. The cost of having some break-in in your house and also just the feeling you have if you don’t have anything in place and then afterward, you’re like, “I should have done this,” Link is definitely a system that's well worth it. I’m happy to tell my family or friends about it.
A rental property that we bought was in a rough area and while we were renovating, there was some robbery going on. We got impacted two times and then I decided to add an alarm system, which I also had in my own house. The alarm system was coming from alarm.com but I wanted something smarter to be installed. So I contacted alarm.com and the bunch of retailers that they gave. I ended up with Link Interactive because they were less expensive.
Link Interactive's customer service was good and fast. As soon as I made a request, they immediately sent me a text message. On the very same day, we closed the deal. So as far as sales were concerned, they were good. On the customer support side, some of the instructions they sent for the do-it-yourself installation were not very clear. Still, when I called, they kinda walked me through the setup. Although I figured out the instructions after a couple of weeks, there’s a little room for improvement in terms of making the instruction guidelines clearer. We were getting false alarms but overall, the reps were very responsive. Once you get them on the call, they're very knowledgeable and helpful. Whoever is on the phone, they know exactly what kind of issues you’re running into, and they can guide you through settings.
I got the four sensors plus the motion from Link Interactive. Everything was pretty much installed and paired, so it was ready to go. Installation was easy as all I needed to do was to put some sticker and it was all set up. Then I just attached it to the door. One of the neat things about the system is that they've got this interactive feature where, in case of emergency, they actually talk through the panel with you, just so they can actually listen to what’s going on in the house. Also, it's nice that they can also determine if there is an emergency or it's only a false alarm.
The additional feature though is really the mobile app that you can arm. That’s really neat. The only drawback of the system compared to the old traditional ones is that when you’re trying to set the alarm to "away", you need to make sure all the doors are closed before you click the arm. If the door that you’re trying to get out from is open, the system is not smart enough to realize that. That door will be bypassed and that is pretty bad. Other than that, you can always arm the system from your phone, which is really nice.
The other disadvantage is that the system comes with a receiver and sender. Everything should be attached to the door and it has to be within a certain distance. Sometimes, the way your door is set up may not allow for a nice installation, so there are some limitations there. The systems get confused. All of a sudden, it sends some signal today that something is going on when there's actually none.
All the settings are very conservative, and the system can easily sense if somebody is tampering with it. At the same time, however, it can put the settings such that they will confirm with you through the phone or message before it will send the officers out. So, you can kinda filter some of those false alarms, but not too much because sometimes it could be some problems and you may wanna need assistance. Good thing Link Interactive also has a support system during the weekend, so in case there is a false alarm, they can fix it for you. It’s almost like 24/7 help for emergency situations. Overall, I am very satisfied with Link Interactive. I really like the installation. I could ask somebody to come and install the security system who will ask me for thousands of dollars, but Link Interactive’s system is something I could do myself. I strongly recommend Link Interactive.
My daughter needed a system so I got online to look at home security systems that don’t need Wi-Fi and would be easy to install, ‘cause she lives in Illinois and I live in South Carolina. Also, we were trying to switch the system so that I don’t see all of her stuff and she doesn’t have to see all of mine. The rep I spoke to at Link was nice and took care of everything we needed. He also didn't rush us off the phone. In the end, I purchased two systems. They installed her system while my son installed mine, and it was easy. So far, we like the features offered by Link. I love the fact that I can set reminders. If the system isn’t set at a certain time, I get reminders on my phone.
Link Interactive expert review by Ben Mannes
Choose from three self-installed home security packages for $30.99-$40.99 a month, with 1-3 years contracts and a 3-year warranty. Plans include smoke, fire, and carbon monoxide protection. Link Interactive customers can easily control and automate their homes while they're away by using the company’s remote access app, and they save money with DIY installation.
Pricing: Link Interactive has three monitoring plans: Standard, Gold and Elite. The plans range in price from $30 to $40 a month and allow consumers to select the plan with the features they want, including basic monitoring, two-way voice communication, home automation, video monitoring and more.
Interactive security: With Link Interactive, customers can conveniently access their home security system using their registered mobile device. The Link Interactive app enables users to arm and disarm their homes, lock doors, turn lights on and off and adjust the home’s thermostat.
Video monitoring: Link Interactive gives customers live access to their homes while on the go. The mobile app offers live stream footage from your home, so customers can check on pets, kids or visitors.
Takeover Program: Consumers with an existing security system can contact Link Interactive to learn about the company’s Takeover Program. The program lets consumers get Link Interactive monitoring without installing a whole new system.
Additional features: Along with their advanced security system, Link Interactive has additional features including night vision cameras, wireless motion sensors, wireless smoke alarms and wireless window and door sensors.
Link Interactive Company Information
- Social media:
- Company Name:
- Link Interactive
- Company Type:
- Year Founded:
- Formerly Named:
- Link Home Security
- 3293 Harrison Blvd
- Postal Code:
- United States