Link Interactive

We just moved into a new home about eight weeks ago and the system that the builder had installed was antiquated. It was an old ADT kind of a system and I wanted a touchscreen all kinds of bells and whistles and to be able to control it from my phone. So, I had to purchase a new one. I have a couple of different properties and I've had Vivint as well as Frontpoint. Link Interactive’s service is comparable but it's a little less expensive so I'm happy with that. A lot of times, the salesperson would talk to you about all the great benefits, levels of service and tech support. But more often than not, that ends up being a little bit over promised and you have to end up figuring it out or doing it yourself. In this case, sales was informative, consultative and very helpful. It was backed up by always being there when I had questions. The tech team and the support team were there when I needed to do my install. So, I couldn't be happier.

The Link system was offered through Costco, originally, and I'm a big fan of Costco. Secondarily, it allows for home automation without any added fees to be able to use the full home automation features. Many of their competitors charge extra fees to use home automation. Recently, I upgraded my system and I had a tremendous experience. I got somewhat lucky and ended up with the sales manager on my call. He was extremely helpful. It was a complicated transaction and he made sure that it went perfectly smoothly.

Everything with Link has been so far, so good. I had I had Brink's. I just changed providers. I need a system for my business. I had one in my house and even though I was a Brink's customer for years, they wouldn't give me a month-to-month or no contract on the business. They want a three-year contract. I'm not willing to do that. I said, "I'm gonna go get another provider. I'm gonna end the contract on my residence as well.” I found Link Interactive who was able to take on the equipment that I had and moved my residence and added the second account for my business.

Link Interactive is a quick and easy service. Once I contacted them, I found they were super fast. I ordered my system at around 3 o'clock Eastern Time. By the afternoon of the next day, I had already received all of their equipment. Currently, there is one thing about their system where we get confused. I thought the system was already activated but it wasn't. It was only in testing mode. One day, we had a false alarm but we didn't have any call. When I figured it out, Link's reps told me that was a test call and that I needed to confirm with them.

It was between having somebody else install it for multiple times of it, versus what I actually could do for myself. The system wasn't terribly that hard to put in. It was pretty darn easy. I'm very satisfied with Link. Their customer service is some of the best customer service I've seen in any market segment. They don't rush you off the phone. The staff was immediately on top of any of the hiccups or issues that you may have had. They’re patient and they didn't make you feel like an idiot when you’re dealing with technology. I know they’re dealing with different levels of expertise with people, but they walk you through and they know how to resolve the issues. There was maybe one thing that they said, “Let me get back to you.” There wasn't a decision tree that they were going off of.

We looked at Vivint and what that would cost, and then looked at the Link and decided that it was a better way to go. I called them up on the phone and told them what equipment I wanted. They ordered it and I received it about seven days later as promised. I set it up myself. There were instructions in the box on what to do and when to do what. I like what I got. It's a two or three panel and I also have the recessed door sensors, which are nice. Then the camera is good out front.

I have trashy neighbors. Then I was gonna be out of town for a while, and my wife is pregnant. Signing up for Link Interactive was easy. I just chose a generic package and their system was a do-it-yourself kinda thing. I set it up before I left. And my wife is the one that has been using it. It seems to be working fine.

I moved to a new state. The customer service representative at Link was pretty attentive and I picked what I wanted. The functionality of the system was pretty easy. Mine won’t connect to WiFi currently, but other than that, it works. The smartphones feature is helpful as well. I'd recommend it to somebody.

In the beginning, I was told that Link Interactive had the most flexibility with I could connect whatever kind of devices that I wanted to it. But I wish more things would've been included. Everything has to be bought up upfront. I wanted more cameras, but I didn’t feel like buying them. I don't really know much about smart home stuff, so I don't know what to pick out. I'm to the point of where I've done nothing. I almost actually cancelled. Another company was offering to buy out my contract for me to switch. I didn't end up going with them ‘cause I didn't want to do a five-year contract with them. They had a lot of good smart home options, but the sales guy got on my bad side.

Link Interactive was referred to us. We had a different system before and the technology is the same. We're actually using our old sensors from the prior company with our Link system. Overall, they both seemed to have really good customer service and service. Link's price was just much more competitive. Link gave us the same rate that the friends we got referred to Link by had, which was really a good rate. it's significantly less money per month.