Link Interactive Reviews

The quality of the equipment and the service has been good, so far. I like that it's not based on Wi-Fi. It's based on cellular service, which is excellent. And also it has the batteries if the power was to go out. It's a brand new home and a new development and the power has gone out a few times but the alarm system has remained on so that was good. It's definitely worth the investment. It's not overpriced and not underpriced, same with the fees, based on the other quote that I received from competitors. I would tell people to go with Link and pull the trigger because it's worth the money to protect your investment.

I got in touch with their team and they sent me the paperwork online. In a day or two, they transferred that system, which is already connected to their network, to my name. Our system was already in operation, so it was really simple for me. The quality of the equipment is okay. I have only paid for the warranty service and the cost seems fine. I've had Link Interactive for two months and the system seems to work fine.

Their customer service has been good. My only gripe with Link would be that some of the equipment is not the best on the market. As far as security goes, it's okay with their sensors. But their camera technology and doorbell camera technology is not so good. I have two of their cameras in the back of my house. I've returned several of their products because they don't work and the camera quality is poor. There were also the doorbell cameras that were offered but we could not get them to work for the life of us. I finally switched and put a Nest in the front because the quality of the picture and the reliability is just not even comparable.

They've been great about accepting my returns even when the doorbell camera is past warranty. It wasn't working for us, so they refunded us. For that reason, I keep them around. I have other options for the cameras so that's not an issue as far as the monitoring service goes. But if we do have an alarm go off, Link calls quickly so I feel that the system is doing its job. The overall panel is super easy to use to speak with Z-Wave, to the door's deadbolt. Also, it's all easy to maintain so overall, I'm happy with them. I would recommend Link but don't buy their cameras. Get a Nest cam or another camera on the market. But as far as the functionality and the customer service goes, they've been great.

When I was installing the system, I went on YouTube to look at how to physically install the equipment such as how to affix it to my wall, but other than that, the technology aspect of the setup was easy to go through. Also, their reps have always been really helpful and I like that whenever I called, they were available. I've never had super long wait times or anything like that. The system has cool features, too, and I don’t use all of them all the time, but I use the phone aspect of it where I can turn it on and off through my phone. It's my first time living alone and having Link helps to know that I have that security especially when going to sleep at night. I've recommended them to other people.

Also, I love the features of our system and I like the fact that you can set the lights to come on at certain times of the day. I have lights in the backyard that my mother really wants turned on, so they'd come on at sunset and they'd turn off at sunrise. It's very nice. The smartphone features are great as well. It would have been nice to be able to see the camera from the panel, but overall, the quality of the equipment is very nice. Everything is great and Link Interactive's system is worth to buy. It's not expensive and you don’t have to pay the installer. It pretty much works out.

I'm not impressed with Link Interactive. I just wanted a good system, but I don't think I got it. The people were really super friendly, but it's business not anywhere what I thought I was getting. I got so pissed off. I've got up to 52 emails in a day on people opening doors and sensors going off. Link has some improvements to do, and they try hard but I'm not getting anywhere with them.

The system's features are pretty good and its quality seems good too but it's a little expensive. I could probably go to Sam's and get the same equipment with the same price. Also, I have to call them back because the inside cameras don’t show for a very long time and my main computer upstairs won't log into it. Another issue is the system shows up on my phone and it tells me if my doors are locked or my garage door is open or closed but it does not sync very well. My door can be locked but it tells me that it's unlocked or it can be unlocked and it will tell me that it's locked. The garage door could be down and it will tell me that the garage door is up. So, that's an issue. But I feel very safe all the time with Link Interactive.

At this point, I have the door sensors and I can activate or deactivate the system from the website through my phone. I received an email notifying me that the lights were off due to power outage. I didn't notice that email until later so I was going crazy trying to figure out what happened. If I knew that they were going to notify me, I would have checked my email more often. Having Link Interactive is money well spent and I feel much better with it.

I submitted inquiries and just wanted to price out the system. I had two phone calls with Link and finally got the terms and number of the doors and everything that we were looking for. Once we got a price for the equipment and a service contract back, I felt they were reasonable, so we went from there. The installation was really easy, except for putting on the sensors on top of the sliding doors. It was hard because I wasn't sure if they were going to line up because there was not a jamb to put it on. Any doors with molding had to do it in the non-preferred method of installation which works just as well as far as I've noticed.

The equipment is of good quality. The speaker and command hub are very loud because I accidentally set off the alarm a couple times so that works. With the price of technology, I expect a high quality for fairly the cost and it fits the bill and it is a sturdy set of equipment. The sensors are of decent enough quality as well as the fire alarms.

There were a couple of things in the instruction guide that were unclear on the set up that I had to finagle with a little. One of them was the smoke and fire alarm testing. I had one that I couldn't get off because I had done 90% of the instructions but there was something else I had to do to get it off. It was an issue because when I hit test on the center, it turned it on but then the smoke alarm wouldn't go off. And then I finally figured out how to turn it off and then the second one was easy most of the time.

Another thing was when I opened it, the cell's signal antenna was laying out and right now we have it just inside of our table because we're still not sure if we want it by the door exactly or if we want to put it somewhere else in our house. It was hard for me to tuck it in, so it would actually sit on the table otherwise it was not quite balancing properly because it's locked in here. But none of these were deal breakers. I would definitely recommend Link Interactive.

I have 50% of it installed and the ongoing monitoring is for my wife's peace of mind. However, installing it was not a very easy process. The sales side made it seem easier than it was. Moreover, the instructions that came with the system was average. The nuances of my own home with the materials were also part of the difficulty. Also, the customer support after the purchase was disappointing. I have not had a single follow up phone call from Link Interactive after the purchase which is surprising to me considering I went into a three-year contract with them. Despite those, I would recommend Link Interactive.

Also, I feel good about the quality of the alarm. It also could have been a little bit more expensive than what it was but I'm happy it was not. However, I would recommend that they extend their customer service hours a little bit more. They need to go to like 10 Eastern. It's just 7:00 my time right now. Obviously, East Coast is going to change the timing and stuff so they maybe can extend it to 12 midnight or something. Nevertheless, I'll tell my friends to get the alarm. It's quick, easy to install, and has a cheaper price. They give a discount through financial and family referral. I would also tell them that the sales rep was super cool. Everything was done over the computer. It's just easy.

I had to spend three hours on the phone to get everything set up correctly. When I set up the wireless IDs with the person through email, they messed up the names. When we reprogrammed it, they told me that there was something wrong with the hardware. I told them that the hardware was working correctly two days back and that there was something wrong with their programming. There is something need to be reprogrammed on their side and they were like, "Okay no, there is nothing to reprogram." It took me an hour to explain to them what I've done. Then, they finally agreed and reprogrammed those two and then they started working. I was telling that to the person from the very first day. It was a little bit irritating for both me and that person and I had to call three times for that.

I have the Elite Package so I have everything good. The only thing I didn't understand is that they told me that if I purchased a hardware form their site, which was more expensive, it would work better than if I bought the same hardware from outside. I have a Honeywell wireless sensor and the rep told me that they couldn't support it. But the two are using the same tech so it's supposed to work. But she told me, "Okay, no. This is a different hardware." So I told her, "Okay, I'm not asking you for the warranty on the hardware. I know I didn’t buy it from you so you do not provide the warranty. But this is a compatible system to you guys so you should support this." That's one thing that was confusing. Why was that the case? If it's an alarm door comm system, it's supposed to work with all their providers. They should put more details about which companies they are compatible with. It will be useful for the customers.

I was with 24inControl previously and I get I get a notification in less than a second. With Link Interactive, I found it takes a second or two to get a notification on the app. Like if I open a window, the system would figure it right away but on the app, it takes three seconds sometimes. Also, security-wise, Link is good because their monitoring is better. But with the hardwire, they're not having much option to still key the system hardwire which 24inControl has because of them using a different product. They are totally wireless, while 24inControl has wired and wireless options. But Link Interactive has a nice product range that I will definitely tell my friends about.

We have the basic alarm system and we have it for our kid. We have a three-year-old who likes to open the front door and the system lets us know every time he does that. We use the smartphone features every time we leave to arm the house and if we forget to arm it, we can always check to see if doors have been opened. So far, the system works great. When you live in a new place, you never know what's going to happen and Link's system helps us with that.

I love that I can have the app on my phone and can arm and disarm it. It’s cool and I like it. The sensors fall out and they sent me some extra backing tape but that doesn’t seem to help. Sometimes, they’ll show a window open but it’s not and it’s just the sensor so it freaks me out. But other than that, everything is good. They have great customer service, I’m very happy and I’d recommend it.

Their reps were good and straightforward. They provided support when I had to call with questions on how to set some of their devices up and it was a learning experience. There was quite a bit of customization and Google Home would only authenticate one voice when I've got four voices in my house for Link Interactive, so I had to get a SmartThings Hub and set that as a primary controller and then set the Pulses as secondary controller. Other than some common issues with the 3G cellular card, uploading images and some of the integration with Google Home, everything has been positive. For a technical person, the installation is pretty easy and there are a lot of how-to videos.

Link's system features are great. It's got Wi-Fi and 2G, so there's dual communication path, but for the larger files that it uploads onto Alarm.com, I prefer to use cellular as it doesn’t take a minute or two to transfer a file. I would like an additional screen to put in my basement which they offered, but the rep talked me out of it 'cause he said they had really bad reviews. They could have a better dual path communication, quality of service, so that larger files go this direction and smaller files go this direction. But other than that, the overall quality of the system including the smartphone features are good and I'm pretty satisfied with my experience.

I like the features in my system. They pretty much encompass everything that I wanted. I like how the IQ panel is actually Z-Wave controller, so I've added a few other Z-Wave devices pretty seamlessly without much help as well as the Ring camera. I use the smartphone features every day too. They work very good and I like them. Link Interactive is a good company to go with. Their customer service is good and I'm satisfied.

The installation was so easy and it didn't take long at all. The only problems we were having is with the front doorframe because it's built out more than most doorframes but we figured a way around it. I use the smartphone app for arming and disarming when we’re not at home. It works great and even if my husband had a little trouble with it, he liked it. He set it off one time when he came home and Link Interactive called right away to find out if they needed to send the police. I told them it was my husband who set it off. It was very loud and it works well so I was really happy with that. I have recommended Link Interactive to my daughter and to someone else. It’s a good system, it has a great rating and it's something that we can bring with us because we will be moving eventually.

The sales was quick and easy. They offered some great service as far as pricing and packaging. So that experience went very well and smooth. But when I got the equipment, the instructions weren't very helpful in installing it. I installed the thermostat via the instructions that they had and anytime my AC ran it was blowing hot air into my house. It was flipped on their end in the setting.

I had an 80-degree house with animals when I came home the next day. I had to hire an electrician to come in and fix some issues with the air conditioning to be able to get it to work. Then the Slim SkyBell that they had had not been working for the past three months. Every time I called to get an update, they'll say it'll be a couple of weeks for a solution but they failed to communicate with me. I haven't gotten a phone call or an email for a solution. The camera that we have outside of our home only records and detects when the motion sensors on the doorbell are set off. The only thing that works are the door and window sensors that connect to the alarm.

The price range of their monitoring was also less than some of the other companies I looked at. However, I have not been impressed with the service so far. Their fire smoke system has a freeze detector and they incorporated the two together. One is supposed to be getting hot and the other is supposed to be getting cold so I've had a problem with that. It has gone off 10 times, giving me a false freeze alarm and it was 65 degrees. It was upsetting for me and my neighbors. We were like, “What the hell is it going off for?” And it's not a fire. So I called Link Interactive and told them to disconnect the freeze sensor part of it. They did that and for four weeks now, I haven't had any problems. Also, I need more smoke alarms as the county tells me so and I have just one. I’ll be buying more of their monitors but theirs is $60 and I don't think it should cost that much.

Also, when I purchased a camera, I didn’t install it because it was a wired camera and it was too big to install. They said that they were going to charge me for video because I had a camera, and I lost some money. In a few years, I paid for a camera and didn't use it. It's better to have a wireless camera, but I couldn't do anything. Just a few months ago, I finally canceled the service, and I presume they canceled it. Overall, I've been with Link Interactive for three years now and my experience has been mostly good.

The installation instructions were okay, and for the most part, it was positive. Any negative I've had with regards to the experience was because we were stretching the limits of the wireless technology. The features that are in my system are good. They keep the bad guys out, and I'm trying to leverage as much of the technology as I can. But Link Interactive has to strike a balance between a closed system that they can control the variability of, as I would have liked a little more choice. Overall, the quality of their equipment is pretty good and the system seems to be performing up to expectations. I would recommend them.

Overall, everything works well. The system is simple and straightforward. The only downside is as the technology gets more advanced, there could be more points for failure. I get a little wary of things being too technologically advanced that some software might be hacked more easily or not get updated at a certain point. But, aside from that, I like it.

On the other hand, the installation was easy. The instructions were definitely detailed enough. My husband who's not technologically illiterate at all would have been able to do it. Link Interactive is definitely very user-friendly. I am also looking to add more stuff to the package that we got. We ordered the thermostat. They actually built different models of the thermostat control, only that it wasn’t compatible with our AC system. We have an older system so we ended up having to return it. Even so, the quality of the equipment is good. And, I use their smartphone features all the time. My husband loves it because he doesn’t have to go in and deactivate the alarm. It deactivates the minute he pulls up into the driveway.

Now, I am on a month-long business trip without having security in my home and my family is going to remain in the house. They said that I was not getting anything for free. I told them that I was not looking for anything for free otherwise, I wouldn't have signed up for a security system, but I was looking for a vendor that would deliver on what they could. I tried to call their customer service once and I was on hold for 25 minutes. I hung up. I’m currently actively looking for another security company because the situation is terrible and they can't get the basics right. If they're going to address it, I'm interested in it. I have had no security from them and I haven’t even had a chance to use them, but they’ve been charging my card for two months. I am going to hopefully dispute the charges on my credit card bill because they have no shame in charging me monthly. I've had a terrible experience with them.

I went with the standard security package. The app was one of the selling points of the package and the alarm that comes with it was amazing for me. But the ability to purchase a hardware outside and then just add it to our home system was a big thing for us. I wanted to purchase other cameras and I had a Nest Hello Doorbell and I couldn’t sign on to the system. What drove us to ADT at first was being able to tie other systems into it, but their monthly price was ridiculously high compared to Link. So, being able to tie a common off-the-shelf hardware into the Link System would be a good feature.

Other than that, since having the system, I feel better when I go out. There was one time when my oven produced a smoke and the smoke detector was close enough that it detected it. I was scrambling to get the food out and it drove me insane when an agent just hopped in right away in the panel. But at the end of the day, I’d rather do that than nothing at all. Customer service is the key for us, especially when it comes to security Link Interactive is doing good so far. Their sales team was not pushy and answered all the questions I asked very patiently.

This is the best thing for the buck. I think home security systems are relatively expensive across the board. But this one is the one that is most accessible to me. Price was the number one reason I went with Link and the second reason was that I felt like the company was easy to work with and was on my side.

With Link, my wife is not freaked out. I appreciate that Link Interactive has been very on top of their game. It took me a while to activate my system. And they called me periodically about it without trying to irritate me. They were definitely willing to make sure the customer was supported, even outside of what they really need or have to.

I have their basic plan and the system's got great features and it still has room to add more security if I choose to. It's a 2 gig system, and compared to other ones in the market, this one seems to be more user-friendly. Also, Link Interactive is very cost effective compared to others that charge more for the same service. With the system put in, it's a lot easier to sleep at night and I feel protected and comfortable. I would definitely recommend this to all of my family and friends. Link Interactive is very upfront and forward, and people can trust them.

When I went to return the glass window break sensors, they told me that the time to return them already passed. They also didn’t give me an offer for the different models that they had for the window units. I wanted the unit that had Bluetooth because I’ve got everything in my house Wi-Fi and Bluetooth compatible and fully automated. But they didn’t tell me that was an option until it was too late. They also told me if I still returned the glass window break sensors, I’d have to return and reinstall everything, too.

When I installed the shock sensors and I asked them what the configuration was, they told me the sensors were not compatible with the system. Then, it took about a month to have somebody tell me what I had to do to set it up. It wasn’t even a complicated setting and it was just one thing that I needed to know. However, by the time that happened, I got another window broken. Now, I finally have them up, but the window sensors would only detect one-half of the window, not the other half. So, it’s been kind of a terrible experience.

At the moment, I have two shock sensors, three window breaks, and outside of that, I have three door sensors for my sliding door and my two doors. The security equipment I got works and I don't have an issue with the quality per se. But there are certain devices that don't fit well with other stuff. For example, even with the shock sensors, it is very difficult for the system to detect when the window opens and closes.

Also, I would have been happy if the system I got was compatible for me to be able to connect to an existing Google Home or Alexa. Right now, I could connect or reconnect it through Alarm.com but all I could do is set the alarm and arm the alarm stay. I would like to be able to arm my alarm away and if the password would be secure, to be able to disarm my alarm either by saying my alarm code or by authenticating me through my phone. I also bought a siren for the other side of my house and that siren has problems connecting.

Other than that, I use the smartphone feature all the time and it's good. It’s a little slow, but most things that are connected have a little bit of a lag. Link’s system is a little expensive, too, and they could be a little cheaper. I wouldn’t recommend them, but I wouldn’t bash them either. And if a friend would ask me about them, I’d tell him that he’s going to have a lot of issues.

In addition, Link offered the same thing for a cheaper price. I could buy whatever aftermarket product that I want as long as it was on Z-Wave and then I could get it linked with the alarm system so, I went with Link Interactive. I was looking at ADT to link my cameras and to get their new upgraded software system and stuff. It was $60 a month and all the equipment together came to about $400 or $600. The sales guy was great and very direct. When we got the equipment, the garage door alarm system wasn’t working correctly. The first rep that I talked to was very helpful with trying to troubleshoot it. Everybody that we talked to before has been very helpful in trying to get things fixed. Once we got it corrected, everything was good to go.

If you’re not used to hooking stuff up, like games and TV's to sound bars, the installation can be a little challenging. The installation instructions were not detailed enough, specifically out of the box. The booklet didn't say to go to YouTube and watch the video. If the booklet had that so you could follow along, that may have been helpful. Once we went to the website or the YouTube channel, that helped. So, the initial process wasn’t clear, but once we dove deeper and went online, then it was easy.

The features on the system are good, everything is up to date and competitive. We use the smartphone features all the time and they are convenient. In addition, the system announces if the front door, the back door, or the garage door is open. With ADT, it would just chime, but you don’t know which door it is. I also really enjoy the identification on the system or the command center. I feel secure with my security system installed and I’m happy with my purchase.

So, for such a big process, that’s something that should have been told to us when we were activating our systems. I wasn’t very happy with that part of the process. Nonetheless, it has been a good experience in a sense that after we lived here a month, someone finally told us how to use the cameras. A girl helped us a lot to get the cameras set up. She was really helpful and professional. I had no idea that it wasn’t recording and so, we had something stolen out of our car, and we had no video of it. Now that we have all the system set up, we can now use both the alarm and the cameras.

We looked for a system with basic services such as the monitoring and the service that they provided, and the features that Link Interactive offered were good. I also have their basic app where I can turn the system on and off. Their sales guy followed up well and I was surprised. Usually, once you talk to them, you don’t hear anything else, or you end up talking to twelve different people. But I was able to get a hold of the same guy and worked through that with him. He went a little bit above and beyond with some questions that I had. He was sending me text message updates because we were trying to get a couple of issues taken care of upfront. Overall, the sales and the tech went really well.

The features offered in my system are good. I got the geo-fencing and I like how they named everything. So, when you open the door it says back door open. I'm very happy with it. Moreover, I was able to pick the number of door and motion sensors that I wanted, as well as the glass breaks. And then I added some from their standard package. It's flexible. Not only that, everything seems to function well. I don't have any issues.

One of the things they called me about is when I needed to reset my geo-fencing because I noticed that when we drove away and it didn't arm itself. I just got to get around and reset that. The geo-fencing also works with the phone so when you drive away or when you come home, you could disarm it from the phone without having to set off the alarm and then go in and turn it off. Overall, while not much has changed in my sense of security since I work from home, my wife has noticed that when I'm in the shop downstairs, I make some loud noises and the glass break sensor would go off. And she'll come down to make sure I'm alright. I feel better now about taking trips since I got a decent system that somebody is paying attention to.

Then when I called back a couple days later, they told me that it’ll be $20 a month and it got me thinking. The only question I’ve had was I had gone down to where I don’t need the monitoring from them. And for what it does, $20 a month seems pricey so I’m actively looking at different systems where I don’t have to deal with that. Within a few years, the system will pay off for itself. Other than that, the quality of the security equipment itself seems to be okay and since we have it, I could just touch my phone and look at my house when I'm away. But every once in a while, it does something weird. But it might be the phone because then, it goes away. Also I wish I could have the audio as part of the package and have the ability of not having to commit paying a price for something that’s automated. Overall it has been a good experience and I would recommend them.

The Link Interactive representative whom I was talking to was very nice and knowledgeable. He presented the packages that they had, and I picked the features that I thought I would need in my system. I got the basic two doors and the motion sensor. I feel like it was a good choice, but I wished I had gone with the video option. The system was self-installed. The instructions were all pretty straightforward, and I put everything up. I didn’t need anything outside of what came in the box. But the only thing that was kind of iffy was the motion sensor. After I tested all the sensors, the door ones were easy, and I just open the door. But the motion sensor wasn’t really working. Yet it triggers whenever I'm not home and the dog moves around, so I know it works.

I also have the app on my phone. I turn it on when I'm in my car on the way to work and then I turn it off when I get to the house. It's kind of annoying whenever I open the door and the dog runs out, and I have to go disarm the alarm and keep an eye on my dog. So, it's nice to be able to disarm it from my phone before I get inside. That way I can do what I have to do. Also, when I'm upstairs, it's great as I don’t have to walk all the way back downstairs to arm it. The app is really convenient. I went with the three-year subscription, and the cost seems pretty fair considering the system itself came free after contract.

For example, I have gotten a new a garage system that helps me open and close the garage door. It was something simple, but the old company would not release my garage door information so I had to purchase a new one. And I didn't know how to do it. While the customer service rep at Link was on the phone with me, he sent me a screenshot of what to look for and what button to push to ensure I did it correctly. They have definitely gone beyond the call of duty on their customer service every single time and really helping me through the stuff.

Although I kept on ordering parts along the way, but the installation was a seamless process. I added a smoke detector and a doorbell camera. I have a strobe light I just ordered just a few days ago that's on its way here, and I'm putting it on my upstairs. The process has been going for about a month now because I kept adding more. The equipment is of great quality with a fair price, but I wouldn't be using it without the alarm.com feature. I have referred them a few times because of the positive customer service. Plus, the fact that they took the time to talk to me on the phone and walked me through everything was just amazing. They were really understanding and I could tell on the phone that they were really happy to help. They really have the patience even if sometimes people might be a little frustrated. Link Interactive is a great company.

I’ve been with Link Interactive for three months now and so far, the system's features seem to be sufficient. They utilized the same device I had from Safe Home that is used to program the system, took over its running, and sent me another card for it. When the original system was set up with Safe Home, they sent out a third-party to put in the equipment and when we had a problem with the motion detector, the third-party couldn't be bothered. They said they would come out and fix it but it would be a few months. Compared to that, Link Interactive's primary business model involves having homeowners set up the system themselves, which is pretty simple to do. It involves a magnet on one side of the window and a magnet on the other side. When the magnets get too far apart, it means the window is open and it triggers the alarm.

We also had a lot of false alarms with Safe Home and they admitted on not following their own policy during those times. They sent out the Los Angeles police department to the house with no reason then the cops told me that a false alarm cost 350 bucks. Then after a while, the cops stopped showing up and wouldn't come if it was really a problem. With Link Interactive, we only had one false alarm which I assume is because of the advances in technology. Plus, the cost of Link's service is the same as Safe Home's but I like the quality of Link's monitors and that their staff is willing to interact with and explain things to me. It's a competent and professional organization that understands its job and deserves its high ratings.

I love the features in my system and I am really happy with them. I also think that their smartphone features are very useful to have. The system is very easy to use. I feel a lot more comfortable since one of the main concerns is while we’re sleeping, we don’t want to have any break ins or any surprises so we do arm the system. I have recommended Link Interactive to a lot of my friends.

I was the one who did the install, and I was told that it was going to be under my name and not my father's. And then, my daughter called and set up the rest of it on her own. Everyone was able to work through with her, and she didn't have any issues. I like the fact that she can or that we can use our cell phones to monitor the activity. I wanted to do something that was the safest possible and simple because she stays in an apartment building, and the Link Interactive system works pretty right. The cost is reasonable, and my daughter feels comfortable now.

The system is comprehensive and everything was straightforward. The people at Link did what we told them to do. The only thing that threw me back was the activation because they were not very specific to let us know that it was on demo mode. They told me that I have to call and notify them that they need to activate it. Nobody told us to do that and if we had not inquired then the system would have been in demo mode forever. It was a daunting realization. And because of that, I was going to get to the point of canceling it. Besides that, everything was smooth. If they can correct that for future people, it’s going to avoid issues.

Link Interactive has a lot better cost and quality than their competitors out there. I shopped around and looked at ADT and some of the other big companies, and they had older equipment and were a lot more expensive for the monitoring and for what you get. In addition, Link Interactive's customer service is always very responsive. I had an extra piece that I didn't need and I had no problems sending it back. They have a good system and it really works. I'd definitely recommend it.

Installing the system was simple so I just followed the steps and installed it myself. Also, Link's reps were great. I called them to activate the system. They helped me when I was trying to figure out how to plug in my phone's Bluetooth to the device so when I get home, it would unlock itself. I also love the 7-inch touchscreen that I got. It looks very cool. The sensors are really small, which I like. Everything has been working well. I was reading reviews and some alarms didn’t want to unlock or it would take a minute. This one works great, so I highly recommend this.

We got the new one within four days and we put it up. The first three days, it worked great. We left town for a weekend and I kept getting calls from the 1800 line. It didn’t say an intruder broke in, but it said that something had happened to the system. We called some neighbors and they checked, and there was nothing wrong with the house. We got there and that part of the system stopped working again. We could open and close the door and the home piece wasn’t picking it up, so we called Link Interactive back.

Link told us that we didn’t have it low enough, so we put three more holes in our door, and we slid it down, and it still wouldn’t work. When I originally signed our contract with them, they told us that we have 30 days, money-back guarantee, and we can walk away from it. We were into our 25th day and I called back. Every customer service person that we talked to was polite and they tried to help us. But I told them that there was absolutely nothing they could do or say. I didn’t want to be tied to this thing for two years and it did not work. So, if I gave them another week to figure it out, I’m locked and I was not interested in that. So, the rep let us talk to a supervisor. It was the fifth conversation I’ve had with them and we told the supervisor the same thing. The way our house is set up, if somebody breaks in, it’s probably going to be the door that’s not covered.

The rep said that sometimes the door facing the trim doesn’t work. They were not there during the installation, but they appreciate what I’ve had to say about their company. So, they said they were going to send me a UPS sticker, and I have to put the equipment back in the box and put the sticker in the box. I did that and I sent it back. And then last week, for probably six times, I got calls or text messages from Link Interactive. There were messages that the battery on the system was down and needed to be charged. I noticed on March 1st, I’ve been billed again. I called back on Friday last week, and I talked to a supervisor as they told us that they would take us out of the system. They said that that was not an issue and that the equipment I sent had been received. And once they accounted for all the materials, they would refund us for those months that we had paid in and that’s where we’re at today.

The installation’s more do-it-yourself, though it was relatively easy. There was one part where the sensor didn’t come on, and I had to call it in to find out what happened to it. The app from Alarm.com didn’t show me why the sensor was off. I was trying to go through the panel to find out what the status of the sensor was. It wasn’t that friendly to look for it and it took me some time. To this day, it's not that friendly of an app. In Vivint's app, when I see the probe, it can tell me green. If it's grayed out, that means the sensor is offline. That was something I was looking to see.

But the Link system has the features that we need. The Alarm.com also has more functions and I can have more users and accounts. I have another user who's helping me to monitor the office as a business, so that's working perfectly. The Alarm.com is something new and the function is easy. I can push the alert, and it sends an alert. I see the people who are connecting it and I like the alarm that way. That’s convenience for me to check the records and see who turned it on last. Although, the GUI is a bit outdated and could be better. I was looking for a more colorful flash color. Other than that, I'm okay with it. The feature works fine and the function works.

I called in last time to inquire about the proper procedure in the event that it's triggered and whose responsibility it is to call the police. Some of those policies are not clearly defined. As the end user, we ask these questions when things come up. It came up in the office, and I wasn’t quite sure how it should be done. I was hoping to get more clarification on how that would work. The rep put me on hold for a time, talked to somebody and got me the answers. I'm happy with that.

The one thing I wasn't impressed by is when I had to fill out something on the website and I thought I had purchased it. I got a call a day later asking if I wanted to finish signing up since there was a contract. At that point, they offered me a discount so that was nice. Other than that, I called their customer service for a couple of questions that they were able to answer. My alarm went off once and they immediately called and then I told them that I didn't want to escalate it to the police.

But I would love to see more channel partners and some local alarm companies that are certified to work with their equipment because it's not something that I wanted to have to do at this stage in my life. During installation, we highjacked most of my ADT sensors and that process was very good and very positive. I contacted the sales guy and he walked me through taking some photos of the insides of the sensors. Then, they confirmed that it would work and they told me to trust them and call them when I get the kit. They said that they’d walk me through how to load all of those sensors and recognize the sensors. And that all worked fine. The instructions were good and the personnel were unfailingly patient and effective.

The features are very good. My wife and I have both been very happy with the way that the app integrates and I'm looking forward to when I have some more time using some of the other Z-Wave devices to try to add a few smarter features to the home like hanging crude type of stuff. So far, so good and we're very happy with that. However, the web pages that I can go to on Link Interactive that shows me some of the options for some of the Z-Wave compatible devices are out of date and incomplete like I bought a lamp and switch. It was completely different than the one that was on the webpage. It’s fine but it's an area where Link Interactive could up their game a little bit if they wanted to. The cost is also very good and that’s their clear strength.

I've already recommended Link Interactive to several people with the caveat to make sure they feel like having to do all of that stuff on their own. A couple of colleagues are going to probably do it. I hope it's a really successful endeavor. Link is an old company but this is rebranding and new go to market strategy. It's great and I am particularly a fan of their being competitors of ADT.

I ordered the Link system online and I did the installation myself. Sometimes I messed it up and I have used different tools, but I'm not a professional installer. When the system was activated, there was an incident that happened at 4 o'clock in the morning. The sliding door opened, but nobody told me about it and checked if everything was okay. So I wondered if the system was really working. They told me that I have to call and activate it. It was not clear with the original order since I was doing everything by myself. If I went to a sales agent, she might have told me about it. But after that, I sent the email to activate the system right away.

The home automation is truly an advantage, but they work only with certain companies for the doorbell, the light switches, certain lights, and so on. For example, I have a ring doorbell and they work only with the SkyBell company. I can connect that doorbell to the system, but it would be nice if I can also add different brands to their system. However, at this time, everything is what I would use with all the latest technologies and features. I have a a Lorex brand home security camera, but I had to go with a different camera that they had. I have the ring doorbell, but I'm using multiple apps right now. For all the lighting switches and the home automation, I have a separate app. Moreover, I have to get Amazon Echo to control what I cannot control. In addition, they have a different thermostat, while I have the Ecobee.

The smartphone’s Bluetooth feature was one major plus about the system, and we love it. It is private to us, so even though the equipment was pricier, it only makes our life a lot more convenient. I did a self-install and it was straightforward. The only thing we had to change was the panels. We already have the door sensors and the motion sensors from the previous provider, and they were compatible with that of Link Interactive. We took down the whole panel and put in a new a new one, and then put in the power cable. Everything was through Alarm.com which we were familiar with, so we knew how to put in codes.

The home automation works just the way that we wanted to, and the connection between the panel and the home automation equipment is seamless. Link Interactive has door locks, so if I lock the door, the panel picks it up really quick and knows that it's locked. And when we unlock it, it's immediate too. In terms of security, it has all the features that we want, but in terms of home automation, I have to use another system to control the lighting, the entertainment system, and thermostat. I wanted everything to be in one system. We hoped that Link Interactive’s home automation would support everything, but it doesn't. Maybe in the future, it would, but for now, it's fine and we just have to deal with two systems.

Link Interactive’s monthly rate is really good for the service, and the cost of the equipment is worth it, so everything is fair. The only concern about the functionality of the system was the timing. We had one incident where we forgot to turn off the alarm and left it on for about 30 seconds, and they didn't respond or call us at all. That worried us a bit, so hopefully, that's not going to be the case when a real incident occurs. Nevertheless, Link Interactive’s phone support is really short as far as wait times, and their team is really helpful and responds to emails as well. The system is very good, and I'm happy with its overall quality and functionality.

The installation was a little painful. I had an existing security system and I wanted to use all my existing sensors, but it didn’t work with their set-up. It was a little bit of a drag, but they came through and helped me choose and get all new devices. My system has all the smart features and they are helpful on the go. When you forget to lock and arm the system, you can still do it once you come out and don’t have to go in again.

The price is good, though I would appreciate it if it was $5 cheaper a month. Overall Link Interactive is upfront and everything is working well so far. Their security system is good and they have two varieties in their panels. Moreover, they give a 30-day trial period, no questions asked. If you don’t like it, they will take it back with prepaid shipping. I would definitely recommend them.

The features in my system are cool. One of the reasons that I went with Link Interactive was the panel that they offer. It was the one that we’ve been looking at. It was a bit more modern than some of the other ones and had a lot more features in it. We got what we wanted because we didn’t need some of the items in the package so we put together our own package. The overall quality has been good so far. I use the alarm.com app and that’s nice to have. The system has been working pretty good.

I was happy with the cost of it and we were able to put all of our payments over the three-year terms with no interest. The cost was reasonable compared to a lot of other systems that we saw out there. We now have a sense of security knowing that the system’s there if we see anything weird and I’m alone, we can make sure the alarm’s set. We feel good about that. Link Interactive is a very professional system and has a lot of good features. It’s also a lot less money.

The features they offered were what we needed. There was a product that wasn’t working like it was supposed to. The smoke detector part of the Firefighter wasn’t syncing with our smoke detector as they were incompatible. They took care of that issue by letting us search for a new product and offered something compatible for the same price. Getting the system installed was a little time consuming though, since I didn't know anything about putting things up. But other than that, the system seems to be performing well and the cost is appropriate too. It provides an appropriate security system and seems to be what we need at least.

The overall functionality and performance of the smart phone also works really well. There has only been one or two glitches where it didn’t register and it said “system error” but it worked great after that. The cost is reasonable and affordable for the features that I got. I wanted to put Link outside but it fell right off. I would have to screw it in because I’m in Ohio and it’s too wet outside and cold. If it’s for outdoor use, I wouldn’t get one because it falls off.

They lack one feature in the standard package, where I can set my alarm on and off at certain times of the day. They told me I would have to have a commercial plan if I wanted to do that. That was a feature that ADT had with their base plan. I can set it to turn on every night at midnight and turn off at 5:00 AM. I am disappointed that Link Interactive is holding out on their residential customers. The app is great and it’s three years ahead of the competition. It has the best camera capability and is responsive. And it works with my Apple watch. It costs $20 a month more than what I was paying ADT but it’s worth it.

In addition, it has a better value when you install the system yourself. I personally spent $2,000 on accessories to have it implemented. I have nine cameras, 31 sensors in my house, garage door sensors, and automatic locks. My house is probably one of the more automated houses out there. If I were to go with a traditional provider like ADT, they would charge me $200 plus for a sensor, which they’d install for free. Link Interactive sells sensors for 30 bucks and the only configuration involved with it is peeling the sticker and slapping it to a door or plugging it in and plugging your lamp into it. It's a very, very good value.

Everyone has the same product. They all use and resell Alarm.com’s product and put their logos on it. Basically, Alarm.com is the one that’s issuing me the app to control the alarm via phone. They all use the same hardware and use the Qolsys panels. So, the hardware on any alarm system you use is going to be the same, even my ADT alarm. You're not going to get anything different by going to a different company. So, it came down to pricing and Link had the cheapest price for home automation/home monitoring. Not only did we get the monitoring but we were able to do the lights, and the thermostats if you want and the video cameras. ADT charges $50 a month for that and the other ones that I came across when I was looking for a new alarm system varied from Link. But Link gave me a monthly fee that’s $6 cheaper than everybody else. Plus, they gave us a good deal on a new panel.

They have a package of three door sensors, a motion sensor, and a panel but they could have been a little bit more helpful. Instead of giving me three doors and one motion, I would have taken two motions and no doors. It would have been more helpful if I could tell them what I want but they won't do it. Price-wise, they were still made out because they were giving me the less dollar. And I was able to keep all my sensors and I just moved it over to the new panel. I signed the contract with them so I'm locked in for three years and we’ve been paying 31 up to 40 a month.

It was fairly easy with their customer service reps but the hours of operation could be better. They’re not available on Sunday’s unlike with ADT where you can call pretty much anytime you want and there would someone there to help you. That’s one thing I didn’t like. But if you call them there in the middle of business hours, they answer the phone really quick. There’s no wait time and they help you. And they’re smart. Every single person I spoke to understands the way their system works which is good. You can call with an issue and if it still doesn’t work, you call back, they’ll pick up where you left off, and they understand the way it works. They understand what your issue was. So, they’re really good with communication and I was happy with that.

I installed everything myself and it was easy. I did it on the phone with them and it was fairly simple. They showed me how to do one and I did the rest of them. It’s something the average person should be able to do fairly easy. But if you can’t, they answer the phone and they tell you what to do. They’re there if you need help which is good. But I have some pieces from my old unit that don’t work with the new unit. 95% of the stuff is not compatible like my water leak sensors and I wish they would have known that. Maybe we could have worked out a deal when I was signing up at that point. I would like to think that they just didn't know any better as opposed to thinking that they didn’t tell me just to get me on board.

Compared to my old system, it’s night and day. It went from old technology to cutting edge which to me is great. I love it and the equipment is perfect. And the cost is one thing I’m definitely happy about them. I'm paying less and I have newer technology. I would recommend Link Interactive. But if you’re paying $29 for the same service, stay where you are. There’s no reason to pay more. If comparing apples to apples, there’s no reason to change unless you’re having an inferior product and you want to change it.

Link’s sales side was very good. They were very responsive and good to communicate. They explained it to me and I was on the phone with them going over every detail of every sensor for an hour and a half. And after I installed the system the tech support was also helpful. Though there would be some stuff that would be good to improve. For instance my biggest problem is I work during the week and when I come home their tech service is closed and their tech support is also closed on Sunday. They work regular hours, which I understand, so the only time I have that I can talk to them is Saturday morning. And it was a little frustrating for me having to wait until Saturday to communicate problems especially in the beginning when I had a lot.

The manuals for installation were helpful and the hardcopy diagrams in the boxes that came with the system were adequate for me to assemble it. And with basic assistance I was able to install it in a short time. It would be good however to have some detailed guide for different parts of the equipment, like sensors and the panels, available on the website -- have something we could go through or download directly and then take a look at for some of the description and the alarm verbiage. Those things are standard. There’s a quick setup guide but I couldn’t see anything that had detailed settings and capabilities and spec sheet. Some of them might be available in the alarm.com’s website which is even more complicated, convoluted and less helpful than the Link website. I had to call the tech support all the time.

Even when buying a cellphone it comes with guides and manuals which we hardly ever look at but when we need it, it’s good to have. I would expect the same thing from alarm hardware. On the other hand maybe they’re thinking that if somebody who wants to cross-engineer these and come up with a way to hack them that they’re giving away all the blueprints. I can see both ways but there has to be some media that gives enough support.

Another issue that I had was the inability to customize my own alarm profiles. Say I want to only arm this part of the house. I want to alarm the door sensors or my outdoor sensors which are in the gate, yard and the driveway but I don’t want anything in the house. There are other companies that can provide that. And I was under the impression this smart panel was going to be able to do that. I’m disappointed that it didn’t. I’m basically stuck with arm stay, arm away. And I can’t bypass sensors which is not what I’m looking for. And most importantly I cannot bypass sensors from the alarm.com app, only from the panel when I’m home. And that is a huge drawback. Like on days that my gardeners come in to do my yard. With nobody in the house they will have to open the yard door, which they have a key for, but the alarm would go off. I cannot disarm remotely to let them in. So we don’t arm the yard entrances at all on those days and it’s very frustrating.

However, the app is very good in many aspects to be able to watch, respond and to be able to arm, disarm. And it would be very nice to be able to create profiles that with one click only arms certain parts of the security system. If I’m bypassing the gate every time, instead of me going and checking that every time, I can say, “All right. Arm without gate profile.” I press that and it happens. ADT uses that customization. Also, another shortcoming of the app is the doorbell camera and the integration of that. When the doorbell rings, I don’t want to have to log in because that is five to 10 seconds, depending on where I am. By that time it might be too late and people might have turned away. If somebody rings my bell I expect that to pop up on my phone right away. And ring.com does that.

Another thing that I have, which is not a big deal, is that during the sales they told me I was going to be able to use some of my old sensors. But I wasn’t able to use anything. My old alarm was not that old, with some of the devices and sensors at about three years old. And I had two very nice internal cameras that I cannot use anymore. I was disappointed with that. But Link’s hardware is top-notch quality. The sensors are almost impossible to tamper with. It is also very good on false alarms. One of my biggest problems with my older alarm system was that the dogs kept tripping them. Those of Link are rugged. And there are a lot of redundancies built into it. Like, if the power goes out or my Wi-Fi gets disconnected my alarm system is still there. Those are all very important features that I appreciate and it makes me feel safer. I would definitely recommend Link.

The features of our system are good. The smartphone has worked out very well and I like it. It recognizes the Bluetooth when I return. I also had sensors on front doors and windows. And the indoor camera and one motion sensor. Their equipment is high quality. The only issue I've run into is the little adhesive pieces they stick to the door and window sensors. The sliders get close a little too hard that they would shake off. Nevertheless, Link Interactive has a great customer service and one of the fair prices. Our sense of security has been much better. It's nice to have that peace of mind to be able to close the door.

Link's customer service and sales teams were excellent and very helpful. They were a little too enthusiastic but they were just aiming to please me. They were 10 times better than what I had before. I did everything myself during the installation and it was very quick. I had a couple of questions so I called Link and they sent me schematics. They also made me look at a couple of videos. It was a breeze and I don't know if I've done anything easier than that. I'm totally confident in this system because I set it up. I've had enough experience with Slomin's clowns to know what I want and don't want. I would tell others about my experience with Link and I'm sure that they would purchase the system, too.

They were easy to work with too. The sales rep kept me updated and was very thorough in communications. We spoke most of the times over the phone and we also had a lot of our interaction over email. Their customer service is much better than my previous provider's as well. They were able to conduct some testing over the intercom and the test screen when I wanted to on demand. They were very supportive and able to do that for me over the phone.

Everyone I talked to was extremely helpful, and they answered any questions that I had. There was no high-pressured salesmanship. Everybody was pretty mellow. I was very certain about what I wanted, so calling them was just a matter of asking what we needed to do to get it set up. I did the self-install and it was pretty easy. The only thing that I needed the systems with was the actual making sure that all of the internal programming aspects of it were set. Many of them were preset before I got the equipment, but I wanted something fine-tuned and specific to what my needs were and also the size of my living quarters. So we did that, and it was a little bit more time-consuming because there were a lot of screens that I had to get through on the control panel. Then I had to enter in certain variables as told to me by customer technical support.

I have a key fob and there is a button that’s just an asterisk, so I asked Link Interactive if there was any use for that, and they said, “No. That’s just sort of an extra button at this point. The company is trying to figure out what to do with it.” I told them that it would be helpful for me since I'm using that as an all-purpose device. I have that with me at the end of the night when I retire and it's sort of a panic button.

I told Link Interactive that it would be a good way if they could program it to be strictly EMS, so if that’s pressed, they're getting an immediate call similar to the panic button system. I didn’t go with the panic button only because I already wear a set of dog tags that are medical alert on a ball chain. I also have a religious metal I wear, and I don’t want to add another device around my neck. The key fob was something that I thought I could bring with me wherever. If I'm in another room or in the shower, I could just place it on the sink and I could reach it if I needed help. My needs are fairly simple and I'm satisfied with what I have available to me. Everybody that I spoke with at Link Interactive was extremely polite and very easy to work with. They did not make me feel like I was infringing on anybody's lunch time.

Their system is more intuitive and there's a lot more features. They have an Apple watch app where I can arm my security system when I'm leaving my house without having to get my phone out. It's simple and easy to use. I showed my wife how to use it. Their app is a lot better and more up to date than the other security system that I had. The interactions have been relatively easy with their rep, and I haven't had any issues as far as them hounding me with calls or trying to sell me a bunch of stuff that I didn’t want. I told them what I needed and they gave me exactly what I needed. I set everything up myself. Everything came in on the day that they said it would come in, as far as it being shipped out. Everything was pretty self-explanatory to set up and install. I love all the features of the system and they're all really nice. I chose a package that was already set up and everything that I needed was there. It has topnotch quality and I'd recommend them.

Link's customer service reps treated me great. They offered up information that I didn't even think about to even ask. There was one gentleman who really helped me out with my installation. We talked on the phone for 15 minutes. He sent me photos and I sent him photos to show me how to set up my sensors with crown molding and everything. He was extremely patient with me. Even the young lady that I spoke with when I first started researching Link Interactive, was very helpful, informative, and very upfront.

My system does exactly what I purchased it to do. I feel safe and it's easy to use. My eight-year-old son knows how to arm and disarm the system. And when I'm away from my house, the ability to arm and disarm from my cell phone is amazing. The system is a do-it-yourself and it's simple. And I put sensors on myself. And if I can do it, anybody can do it. I would definitely tell a friend that Link Interactive is one of the best out there. I have a good feeling that if something was to happen in my house, Link would be on it. And I also like the two-way call where Link can speak to me through my system. It's very cool.

Our system was a self-install one, so I just plugged the tablet interface type of thing into a wall outlet, and set up the motion sensors, and put on the door sensors as well. We have three cats and we’re still trying to work on the motion sensors. There are different sides to motion sensors, and we put them all along the higher settings, so the smaller animals wouldn’t set them off. But if we put it on the away mode, our cats seem to keep setting off some of the sensors.

We’ve moved around some of the sensors to try to put them in areas where the cats may not frequent as much, but that’s still an issue that we are having. We didn’t start doing the monitoring for a while, for at least a few months while we’re trying to work this out just because of that issue, and we still haven't really found a great solution to it. We’ve been trying to do a few trial and error things on our own first to see if we could just figure it out. But since we haven't been able to do that for a few weeks, I will be reaching to somebody at Link Interactive. Besides the cat issue turning on the motion sensors, everything has been working well.

I like most of our system's features. The sensors were really nice and easy to install. The user interface with the touchscreen is nice, too. It’s all in color which our previous one didn’t have. It would be great if there’s a way to turn down the volume of the sounds or the beeps when you’re hitting anything on there, but I can do silent features with it. My wife and I both have the smartphone app. So, that way, we can get notifications, and we use it if we want to turn on or arm the system. I set up alerts, so if for whatever reason our system isn’t armed by 8 AM, we’ll get a notification, that way we can turn it on from our phone. So, we like that.

Having to have all the equipment, all the sensors for the doors and the motion sensors and the user interface, I was shocked at how competitively priced it was compared to other systems that I was looking at. So, it was great. The monthly monitoring is pretty much what other companies are offering, so there wasn’t too much of a difference there, but Link really excelled in the upfront cost of the installation of all the hardware. Since having Link in our home, we have more peace of mind. My wife and I, we have different weekend schedules. So, there are days when she’s just home by herself and she gets freaked out if she’s at home by herself. But I don’t worry as much and she doesn’t seem to worry as much.

So the next day, my wife did some research and we got an alarm system right away. Link Interactive was in the top 5 on whatever list she looked at. We also looked at what we needed versus what we have to get and pay for, and Link was cheaper than what my neighbors have. There was a lot more product than we needed but Link offered stuff that was better for us, so we went with them. Also, their packages were dialed down enough that we weren’t getting extra products. We didn't need to automate the whole house since it's small so, it was nice that we could have very simplistic and useful features.

I talked to their salesperson a little bit and there were a few preliminary questions. Then he started asking us how many doors and windows we had, and what did we want to include to our security system. After we let him know, he told us how much it was going to cost and what the process would be. I asked him some questions about how they would install the equipment and he let us know that it was simple to do. Then we asked for some extra signs and stickers to put around the house and the yard. He provided that to us at no extra charge, so, that was really nice. He also said that he's got Link at his home, too, and talked about his experience.

But mostly, what we really liked about Link is that, my parents and brother have ADT and our neighbors have something different, and they all pay a lot more for the same thing that we're getting. So, we were happy that Link is a really high quality and we’re not having to pay a whole lot for it. We’re paying 30 bucks a month whereas the other competitors that were right up in the top 5 with them was twice that or more.

So far, we like our Link Interactive security system. The stuff showed up five days after we ordered and the installation was easy. The equipment came with a short book that walked us through it, plus, the monitor itself helped us with the installation. When we ordered it, they asked us to name all the different doors and windows so they set all that stuff up before they sent the equipment to us. We also got all the sensors listed. They all had numbers on them and those numbers correspond to a sheet that they gave us in the package that said where they’re supposed to go. The only problem we had was when one of the sensors didn’t want to stick to the binding agent that was bound to the wall. So, I did something different to do it.

A week after I had it all set up, I called Link and activated their monitoring. That was real simple to do. The system has been working well since then. My wife once did a bypass so that we could have a window cracked open while it was armed and that was fine. Then, I went through the interface at one point and changed the designation of one of the doors so that it could have a delay on it. Other than that, the system is pretty straightforward. We just push the button and arm it, then come in and turn it off. We also don’t have anything extraordinary or extravagant in the house so I don’t have it set it up on my phone that I can actively monitor. I see the email come through, so I know if it goes off or not, and that's enough.

The quality of the equipment also seems good. But in one of our doors where I had to put the sensor in a funny spot, the magnet came off after a couple of weeks of installing. But the alarm wasn’t on or anything when it did it and we were home. Other than that, we had no problems with the system and we've had no false alarms. There are signs up in the yard now and we’re not concerned anymore about the burglary happening again. It’s possible, but Link will to stop everybody from breaking in.

I like the system so far. I did the installation by myself, and it was easy and simple. I just followed the instructions, and everything was good. It's a good, reliable system with nice features. I use the app almost every day and it is working fine. I might get some more features in the future, like cameras. I need to get more details on how the Bluetooth works in terms of communicating with the panel though. I guess the phone is supposed to deactivate the alarm using the Bluetooth, but sometimes it doesn’t seem to work. So I was going to call customer service and see if they can give me a better information on how to use it.

For the original alarm system, I didn't have to buy it and I can lease it. But the representative explained I have to buy the cameras straight out if I wanted them. I use the smartphone features and I love it because sometimes when I forget to set my alarm or if I'm already resting then I don't need to go back and I can set my alarm without being there. Most definitely, my home is safe because it's being protected even when I'm not there. And when I'm in the house, I feel safer in the evenings. I've recommended to my friends that having Link is really easy especially if one doesn't want to pay installation fees.

I asked for smoke detectors connected to a central phone line, where if we're not home, they call and check. The fire department shows up if I don't pick up the phone and I don't say everything is fine. But with that came all the rest, like the motion sensor. Those things were included in the Link package. I have the system installed, tested and it's working. I had to pull up the sensor on the door and the smoke detectors myself, and the motions sensor where I wanted it to be. Other than that, the system was already set up. It took two hours to do everything and test the system, and it was easy. It's cheap and it works.

The features of the system are very good. However, I don’t think they can provide any live video. I know I can get a snap picture with my motion sensor with the camera, but there's never any ability to get a live video or a live picture. It probably wouldn't be an unlimited version of that but some type of minutes of live viewing included into your monthly fee would be cool. The appearance of their equipment looked good. Time will tell about its quality though, since it is still brand new. Also, we are excited that we got the app to be able to control the temperature in the house. We didn’t get any lighting options but I know I could add lighting options to the app to turn lights on. The upfront cost for the whole product is fine. However, the monitoring fee is a little bit higher than I think it should be based on what's out there in the market. Nevertheless, Link's system gave me peace of mind and I would recommend Link for sure.

I called them, and they weren’t too sure what to do. But, one of the ladies told me that she will call the manufacturer, and that it was not them but the camera. Other than that, they provide good quality service. I feel calmer having the system because my kids have babies, and now I can look at them and see if they’re doing something they’re not supposed to be doing, as well as to make sure that the door is locked. Link has a very easy, do-it-yourself system that you can control. It is also simple, if you are in a hurry.

I had to have another person to come in to install the computer system of the SIM card. I didn’t feel comfortable doing that. That was the downside of dealing with Link because I had a local company where a person would come in to do everything. Also, I got an interactive combination lock that had to be installed. I had to have another gentleman come in and install that. But I had someone with me the entire time on the phone from Link walking him through that. If there were questions I had, even though they were far away, they answered all of the questions that we had during the installation period.

Through the Link system, I have the ability to arm and disarm my system remotely, which is what I didn’t have with the other company. I have the combination lock on the door. Our grandsons live within a walking distance of our house, so that was real attractive because they know that they can come in without having a key. Those two things were probably the most attractive things about it. I will probably get cameras ultimately. Link has that except that that was not a part of my package right now. When I'm away and my wife gets home, I know that she's home because I look at my cell phone, and I know that the system has been disarmed. That’s good since I didn’t have that ability before.

Moreover, I love their smartphone features. Their cost is good too. It is about what I was paying with the other company with the exception that they were going to raise my rates and I didn’t feel that I was getting enough of my money for them to raise the rates. Everything has been good up to this point with the Link system. But it would be nice for them to have an affiliate on the East Coast. I would recommend them.

The rep walked me through what I would need and some of the cost. He was knowledgeable and made himself available for a callback. I did most of the installation on my own. The instructions were pretty easy and straightforward though I had an issue with one of the smoke detectors. I called, got a different agent, and she spent about 50 minutes on the phone with me walking me through everything and purchasing the replacement device if it didn't work. It kept chirping when I first installed it. But after she had walked me through reinstalling it, it looked fine. Everybody was helpful. I had to call twice, and both times the agent was knowledgeable and walked me through the issues I was having. I had an issue with the sync on my phone, and they helped with that, too. I like the smart phone features, and I use those a lot. I am able to arm it remotely and get notifications and alerts. That was the selling point to me.

I like the features offered in the system. Everything I wanted was there. But I would have liked if there had been a deal on the camera options. The camera was kind of expensive so I went with a third party. The only thing is the motion sensor. It seems a little bit finicky but everything else is pretty good. The contract is 2-3 years and that seems a bit lengthy but overall, cost-wise, it is reasonable for everything I get. I feel more secure having Link Interactive. It's better and I like the idea that if somebody were to come in, I would know it. I have recommended Link Interactive to others. The only thing that makes people nervous about it when I mention it is the self-install. Link Interactive could have a partner that they could recommend to do an install for a fee.

If I didn’t have Link's security system, I wouldn’t feel secure. I can monitor everything when I set the alarm. I’ve tested it out and I know that it works. So, I feel good about it. I’ve gotten some more equipment after my initial order. My interactions with Link Interactive have been pretty good so far. Whenever I’ve called, they’ve helped me figure out what would be good or what will work for me for my needs. I’m happy about that. It’s a good home security system. It’s priced well. I would recommend it definitely.

I definitely use their app on my computer, smartphone, and tablet. In fact, I had actually just check in the temperature of them last night from my phone and it is easy to navigate. I even link my Amazon Echo up to the system so that I can interact with the alarm system through it by voice commands. That’s been pretty nice. Moreover, I don’t have any problem with what they’re charging. I think they’re fair and the price is great. Overall, having the alarm system in general and knowing that’s there and functioning adds some comfort. And that is a Link exclusive feature.

The features of the system are great and I like them. I particularly like the smartphone features. When I was placing the order, the package was customize based on what I wanted and what I needed. There was an outdoor camera that I would have wanted and it was being offered. But I just thought that it was a little bit expensive, so I decided against it. The quality of the equipment is good. I got a good deal. I was offered it free of charge, of course, signing a contract. But what I like about it is that it’s portable that if I move, since I’m renting, I can take it with me. Moreover, I have two teenage daughters and sometimes they are by themselves when I'm working and having the system there makes me more comfortable.

I did the installation which went pretty well. However, I messed up one of the sensors as far as the names and where I wanted them placed. But I got the system put in. The sensors work the way they were supposed to. The panel gives me the information, the data that I need and the app. I set it up so it would send me confirmation each time the system is armed or if there's a problem with the sensors. The app was also very easy to download. I've signed in once just to look at the information. I'm in a three-year contract with Link Interactive and I would recommend them to a friend.

The system met our needs. We were nervous about some of the ability to customize it, but it seems to be just fine and we’re happy with it. We also did minimal customization, so that if the housekeeper is coming in and we’re not around, we want the housekeeper to be able to disarm and arm. And we’re feeling pretty confident that if we’re not sure, they offer enough tech support where we can get the assistance we need.

Their equipment quality is also pretty good. Every house must be different. We had a common security box that has fallen off couple of times on the front door triggering a message to us that someone disarmed our house or there’s been a break in the system. And I don’t know if it’s a glue or what it is that sticks it up there, but it seems to be working fine now. And then one configuration was not an option that was shown on the example based on one of our window frames, but we were able to figure out a way to put it on. It's also easy to use the smartphone features.

When we shopped around, the cost looked like it was competitive. We liked the feature that, should we move, we can take the equipment with us. That sounded very good. Also, I’m just having a little signage out in front of a house and something in the windows, and it's a detriment and I feel really good about that. I’m more aware now of how many of my neighbors have that. I’m pleased that we made this decision.

I love all Link's features. I'd love to see more equipment and different, more competitive brands of cameras, but I think that's an Alarm.com limitation. I really liked that Alarm.com is the back end infrastructures they're using for the system. I just wished Alarm.com would implement more cameras into the system and other types of equipment as well. But I think Link is up to a very good level and they're appropriate for what you get.

We moved in at the same time we put it in. So, I now feel very secure having Link and I'm very comfortable. My wife works alone a lot and she's very happy. So, happy wife, happy life. I would strongly encourage my friends to use Link's service. They're very helpful and are very willing to work with you and recommend some good options. And to me, they're a lot more affordable and flexible than some of the older, traditional technology companies out there. And when you look at all the expenses, they'll tie you to a contract and they're too expensive for the quality of the hardware they provide.

Installation was seamless. I had good instructions. I basically swapped out the boards by myself. Everything turned on and worked as it should. I'm getting a good product for a fair price. It's definitely nice to have that warning. When we're out of town or away from the house, to have the fire alarm protection is also really nice. Their representatives I worked with sealed the deal for them. And when a friend asks about Link, I'd tell them that it's a good product and that they should be taken care of.

My husband did the installation and there was minimal cursing so it went easy. We didn't set up two of the features yet so the system reminds us that all the time and it was kind of annoying. There was probably a way to disable that but we haven't looked into it. But other than that they're friendly. It's a great system. I like the fact that it lets you know which doors are open. I feel better with the kids because if they try to open a door it tells me. And then I like that it just doesn't beep so I have to go figure out which door they're trying to get out off. It's my favorite feature. We're very happy with Link Interactive.

The quality of the system is okay. I only use the app and it's pretty good. I use it to arm, and disarm. The actual main panel is a little bit difficult to use and not very intuitive. For instance, the system is armed and if you wanted to wait 30 seconds when somebody opens the door before triggering the alarm that was difficult to do in the system that will go to like bunch of menus. It wasn’t really directly labeled and was kind of ambiguous. So, I have to call the customer service and have them do it for me. One time my sensor stops working and their customer service reps were able to fix it. Since having Link Interactive's system, we feel a little bit secure that we know that the house has an alarm and if anything happens, it will trigger the alarm.

The whole installation process was really easy except for one little snag. Our brand-new home has a brand-new 2017 garage door opener. The garage door manufacturer wants you to use whatever product they have for being able to open up and close your garage door from their app on their phone. And it wouldn’t allow me to link the equipment that was hooked to me from Link Interactive to my system. So, I just held back the piece. But Link was helpful and gave me free shipping, so I was able to return it and I got my money back for the piece that won’t work for the garage door. Other than that, everything else works really well.

I like the features offered in our system. They’re really good. We got a normal alarm system, door sensors, motion sensors, and then we have a camera on the front of our house which keeps an eye on our vehicles that are parked outside. And then we have a doorbell camera and like a talkback button so it’s kind of convenient. We don’t have to go to the door, and we could talk to whoever is there, and it notifies us when anybody comes to the door. We purchase a lot of stuff online. So, as soon as something is delivered, we know it’s there at the front door which is convenient.

The equipment's quality is good. I had to reset the camera to be able to record on our doorbell once so far, but it might have been because of my Wi-Fi and not the equipment itself. It’s kind of far away from my router. We use the smartphone features more than anything. We arm our alarm system when we go to bed usually just from our cell phones so we don’t even have to use the touchscreen panel which is downstairs. When we are away from the house and the systems are armed and when we arrive home, as we were pulling up, we just get on our phone and disarm it, so we don’t have to try to rush in really quick to disarm, we don’t need to have to sweat it, we just turn it off from our phone.

With Link, I got the most bang for my bucks, so it was a good value compared to other companies that would have installed their system for me. It was less expensive, but I got all the same features. A family friend of ours who was down the street from us hired a company that installed everything but they’re paying more monthly that I am, and we have the same features. If people are tech-savvy and able to link things to Wi-Fi routers, Link is the best option on the equipment and to save money, too. And there are a lot of options for future upgrades which we probably will do in the future. So, I definitely recommend them.

I needed to get back there to get in touch with them to sync the new one in. But I've been working pretty much out of town for a long time so the machine’s there. One of the challenges is when I called a technician. I don't remember the password so he couldn't help me. We are going out of town with no alarm system set up and then the office was closed so I got to get back there and talk to the Link people themselves to get this final part programmed and tell us how to change low battery setting and we should be good. Right now, we have a piece of equipment that's not being used. Link Interactive doesn't send a technician out. That's the thing is most homeowners look for-- we invest in the products and services. It would be nice to have a roaming service technician for a one-time $50 fee to come on out and set up.

Link Interactive sent out the equipment and I installed it, which wasn’t difficult. When I have a problem, they just keep sending me more and more equipment. The features are good. I like the control panel. I've been having signal problems with their contact in the basement but they emailed me saying that they were sending out another contact. The communication and the monitoring service are good, so far. When they notice a problem, they contact us ASAP, which is really good. I just can't work out the alarm at the door in the garage overhead. And the little stick that they stick everything on with, they keep falling off.

Their cost is good and it's comparable to everybody else. However, it won't be good if they don’t work out the things in the garage and the basement. I'm trying to be patient and say, “Hey, let's work this out,” because they are responsive, and that’s a good thing. Having Link Interactive in our home is definitely a plus. I feel safe and I feel that they are monitoring. I will recommend them but first, they got to solve my problems.

Link did the FedEx tracking so I was able to track the package which was cool. The installation instructions and kit were simple. I had one small issue with one of the sensors, so I called them, and they quickly sent out another one within three days. The first couple months that we’ve had them now, it has been very supportive and very good with their service.

Our security equipment seems to be of high quality. The screen that we have is easy to use. We downloaded the app and it only takes two pushes of a button which is super simple. And I definitely like it. The cost is fair from what their competitors are offering. We often travel for extended periods of time. And if we’re going for five days at a time, it’s really nice to know that we have our security system as our backup, especially with our first home. I’d recommend Link to people. Our sales experience was easy. And it was also easy to have a conversation with them and get information from them. They weren’t trying to shove something that I didn’t need down my throat, and it is what a lot of people enjoy.

The quality of the Link Interactive security equipment and the features of the system are good, and I like them versus what I had before. The Link system has got a lot of robustness so I can add certain things that the other one hadn't. But the downside to Link is distance-wise. Everything seems to have to be within 85 feet of the panel because it works on a Bluetooth pad basis. So, it makes it tough on a bigger house, but I've been able to make it work. Moreover, the cost is not cheap but not out of hand, so it's a fair price.

Link was all install-it-yourself and took about an hour to do everything. It was pretty easy although with the doorbell camera, we have to go online to another website to get extra steps. Link could have put something in writing that would have helped more. Also, I like the features of my security system but we're having some issues with the doorbell camera working correctly right now. And compared to what we had before, Link costs a bit more. Other than those, Link is easy to work with, easy to get it set up with. They have good quality on their equipment and the actual panel that we got is all digital colored so that's really nice quality. Everything is working properly too.

Installation was fast and easy. Just peel one side and then stick the window and door sensors. It took a longer time for me, but otherwise, it was painless. Nothing in terms of getting the system connected to the console or having all the sensors work. Everything was pre-configured. Trying to change names was intuitive on the console. I used a different system before and Link Interactive is comparative with what we had, with the addition of having more responsiveness from the console and the app. The best part is the cellular feature in terms of having additional backup battery. We haven't had any alarm situation so I'm not sure about the actual monitoring service.

Recently, one of the AC outlets got loose and we got calls from the system saying the AC is probably speeding up the battery. I like this notification. The app also sends us notifications when we're arming and disarming, and when we have some falls. I like the Bluetooth feature as well, where when I'm right at home with my phone, I don’t have to pull up my phone, get the app out, and disarm. It's already talking to my phone to disarm the system. It’s another cool feature. But because Link Interactive relies on the Alarm.com application, which is a little generic, I can't do a lot of stuff on the phone. A little more smartness automation on the phone would be helpful. But I definitely would recommend Link Interactive to other folks. The price is 10 bucks lower although the equipment itself is still pricey, but that’s how the industry is like. The cellular service is great. I don’t have to worry about somebody cutting my phone line.

I can manage the system from my phone. I like that it shows activation on the rooms, even if I’m away from the house, if it’s just Arm and Stay. I also customized the system to make me feel more safe, and to put extra value in the system. I feel more secure at night when I’m sleeping, knowing that if something were to happen, I would get alerted and I have more time to react. I’d recommend Link Interactive. I'll tell friends to check them out if they’re interested in a security system.

My one issue is I had nothing in writing to tell me that I have a limitation of 1,000 camera uploads a month. I went back and read my contract and my agreement, and there’s absolutely nothing in there. Had they told me, it might have been something different. Now they're saying I can make it 6,000 but I have to pay $5 more a month. Nobody told me about the limitation and I should not have to pay the difference. They're telling me that this has to do with Alarm.com, which is the monitoring company. The customer service manager who’s working with me is trying to get me to change when I want my camera to take pictures. She’s asking me to limit my camera hours. I’m also noticing there's sort of wide gap when I know for a fact that there is traffic or items that should be being captured, and they’re not.

This is something we’re still working on and I’m hoping for a reasonable resolution that needs to work out to me. Other than that, everything seems to be very good. So far, the system has worked mostly the way we have expected it to work. We have a keypad feature which works a little differently than it has been explained to me, but we know how it works. I installed them myself and I’ve had people on the phone that helped me tremendously from the beginning. I have the app downloaded and I can log in online. I can look at my camera and look at my video, and I can scroll through the activity to see anything that has happened. When we first installed the system, one of our sensors kept going offline and then coming back online. I would get a notification about that and I was able to go out and look at it so I can see the information.

Their customer service team is courteous and professional. They’re always very friendly. They work with me and they walk me through. They send me a link and give me good information. They seem to be pretty well-trained, and that’s nice to know. But there's also a burden with having a security system. I need to make sure I register it with my local police department. I also have to make sure that if I'm traveling, a neighbor can get in and turn the alarm off.

We customized the package because we're an automotive shop and we needed a lot of motion sensors, so we picked out what we thought we would get that coverage with. Then I went to our store and installed all the units myself. When I was testing them, I had some issues with one of the motion sensors and I called support. They were able to help me troubleshoot it but we ended up getting another one ordered to replace it 'cause it was a defective unit. Everything seems good so far but the store doesn't open until February so we haven't had a lot of use out of it yet. But if the system works out well for us, I will be happy and we'll probably order a number of other systems from Link.

Since having the Link Interactive system in my home, I'm okay when I lay down at night and it feels good that I would know if somebody comes in when I leave the house. The cost is reasonable, which is great, and what I researched compared to my actual experience holds true even though it's been a short time span. I'm very pleased so far.

I like the console at home and the options. The only thing was that I wish I had different sensors. Not everything has a flat surface, and with the way the sensors are, it's almost like Link assumed that there's no ledge or no molding around doors and windows. But it's nothing they could have done since those sensors are the same sensors used by everybody, and it was just about figuring out how to position them. I'd recommend Link Interactive and their technology.

The cost for the service I receive is excellent and was the main reason why I went with Link. They had the lower cost in the market. The equipment and the monthly monitoring are cheaper. Also, the Link team is very proactive and they've reached out to me to make sure everything's working properly. I had one issue with the garage door sensor that they fixed for me right away since I brought it to their attention. I was very satisfied with everything. Moreover, the Link system gives me peace of mind when I'm traveling for business and my wife is home particularly since I also have the app that alerts me right away if something's going off. Link Interactive is one of the best competitors out there for home security system that offers great value for the price.

It was telling me my front door was open but it was closed and locked. Then it was telling me kitchen window and my dining room window were open. How would that say that when none of those sensors were on the dining room or a kitchen window. It was crazy. They were telling me that the system was reading that the doors and the windows were open, but they were not. I was running all around the dining room, living room, and kitchen checking which door or window was open.

I asked for them to please send out a technician as maybe something was wrong. The rep asked, "Are you sure that there aren’t any sensors on those windows?" I was looking at every window and there was nothing up. They said they would send me six, but there was only three. I told him one was on the front porch by the front door, one on the other door, and then one on a closed side door of the house. Link Interactive never sent me all the parts. They also said that they would give us a 30-day free trial with that Ring doorbell 'cause I wasn’t positive I even wanted it. The rep said, "No, ma'am. Keep that. It's a good thing because everybody uses that door."

It's just some equipment hooked up, but nothing works. One lady told me they didn’t even have a technician that could come out. It's pretty useless to have that stuff hanging here when it does not work. If someone’s going to break in, they're going to break into those windows or through those doors. It would be a lot better if Link Interactive could send somebody out.

I already put a similar system before, so installing it this time was not a problem. I like its features. It’s easy to arm and disarm. The first time I armed it, my wife was going out to the car and she left the door open a little bit and it wouldn’t arm. So, I had to close the door to arm it. My wife feels more secure with the Link system than I do. I have other ways to take care of things but when she’s all by herself, she feels more secure.

There was a false alarm that was triggered 'cause a guest had opened a window after the alarm was set. Nobody knew that it happened and the alarm went off. It worked as it was supposed to. The question I had as to why we didn’t get a phone call was explained to me. It was because we didn’t put the code in within a secondary window of time. The person explained to me that they listened in for a moment after the code was put in just to confirm that everything was fine. There wasn’t an actual phone call ‘cause they had confirmed that was the proper code and nothing alerted them that there was something wrong in the house. It was good to know that if something like that happens, someone will be peeking in for a moment. I would definitely tell someone that they should look into Link Interactive.

The Link sales rep was great. She was very thorough and set everything up. The only misunderstanding was that when we set it up, I thought she said, "If you don't call us within nine days, we will automatically activate it". I came to find out that it was 45 days, not nine days. Because about 35 days in, I had a situation where the alarm went off by mistake. I wasn't home, and my fiancée opened the garage door. The alarm must have gone on for 5 to 10 minutes and the cops didn't come. I was relieved that they didn't come 'cause they could have charged me when it was really a false alarm. But then when I came home, I was concerned so I called Link Interactive to find out what happened. That's when she said that I hadn't activated my system yet. Also, when I called in to report that, I was on hold for 20 minutes before I got someone on the phone. Had it been an emergency, I would have been upset.

I like the phone app and the fact that the system reads out which ones open. However, the number pad on the screen is small, so if you're not careful, you'll press the wrong button and then you have to go back and do a correct code. With other systems, it's not a digital screen. There's an actual keypad with actual numbers like an old school phone, and they're easier to press and you know that you are pressing the correct code. Overall Link has been cost effective. I get offers for cheaper monitoring specifically from ADT, but I haven't looked into it to see what it is exactly and what they offer. I'm happy with what Link is doing and they don't give me a reason to shop around.

However, I have two problems with the installation. I have a molding around the doors, so what I ended up doing to get things mounded relatively flush was I chipped and trimmed the molding to get the part to the door and part to the frame installed. Also, my wife wanted me to mount the monitors on the wall, but it has a plugged-in adapter and transformer, so I can't do that. I sent them a picture and asked for directions on how to mount it, but I didn't have any success with that. They really wouldn't answer. But, other than having to trim the molding, it was no problem at all.

I like the fact that what I got is extendable. I can add things to it from a thermostat and the doors and lights and others. I like that I have that option. The quality of the equipment is also great. I like the smartphone features as well. If you forget to turn on the alarm you can do it remotely. Fortunately, so far, we haven't had any alerts sent to us. I feel a lot more comfortable since having them. We like our security system.

The installation was pretty easy and it didn't take me long. I have a smoke monitor, heat and carbon monoxide detector because I have a gas line, and an indoor camera. The features are perfect for me, simple and affordable. They are exactly what I need and what I've been looking for. Now that I have their system, I feel much safer, more comfortable in my house and not as worried, especially that I leave my dog at home all day.

The equipment was very easy to install as well. It was a matter of plug in and the instructions were really simple. But we didn't understand the one for the additional siren that we bought. Also, the sign says Link Interactive Solutions and is not clear what it is. It looks like it could just be an internet computer-type thing and does not appear to be an alarm system. And we didn't think it was enough to scare off any would-be burglars, so, we still have our ADT signs up outside. Link Interactive could change their logo and their sign. Other than that, we're very pleased with the features and quality of the system, as well as it's cost.