Link Interactive Reviews

I customized the home security system to my needs and I got everything that I wanted to add. I have the cameras, doorbell camera, and the sensors. I like the smartphone features very much too. I can see who's ringing the doorbell when I'm not there. Everything is working fine, although I was concerned with the sensors. I didn't realize how those sensors work because every time I've had an alarm system, a tech came out and installed it, so I don't get to handle that equipment. When I got it out of the package, I was relieved and once I installed it, it worked fine. It served its purpose. I have a teenage daughter and she's home alone. Now, I feel a little better about her being there since we've had Link installed. Overall, I'm glad I didn't spend thousands of bucks. I've also recommended Link Interactive to a couple folks and I don't normally put recommendations out there unless I like it.

The app is perfect and having it on my phone is an amazing feature for me. Since having the Link system, I've been sleeping easier. I know it's gonna go off immediately if it's triggered or if the door opens and I have it armed. If the passcode I typed is a little different than what it is, they’ll alarm the police for me. In sum, they had a great system in place that makes me feel good. I'm extremely satisfied with Link and the cost is amazing. They really came through with the wins.

We went with a general package for our Arizona home and got a smart thermostat added to it. With the one in Wisconsin, we did a little more customization where we added a few items that weren’t in the package such as motion sensors. Since we've had Link Interactive, it's much easier to monitor. We have both of the systems on the same app on the phone, so both the systems can be checked at the same time just as easily. Then, if we forget to arm the system, we can arm it through the app or arm it when we leave the house, which is nice. So if we’re 10 miles from home, we’d say, “Okay, we can disarm the alarm.” What's also really nice is that we can always have the neighbor come in. The neighbors got their own code and then it takes a picture. The freeze alarm is really great as well especially here in Wisconsin where it gets quite chilly.

The only issue we had with their equipment was when we had the system in Arizona installed. The motion detector with the Link system doesn’t have as good coverage as the previous one which was a GE. So, we may have to add another motion detector to cover the whole area. Other than that, we would recommend Link to a friend. We’re also looking forward to doing something with camera surveillance in one or both places within the next year or two, and that would be the nicest thing.

I have an old system. It just happened that the age of the motherboard on the system just fell on the year that was the dividing time for being compatible with the Link Interactive System and because of that there had to be some reprogramming done. If I were to have a newer system installed at the house it would’ve been easier. But in overall, they walked me through the steps and maybe it took about an hour. And that was not just because of the company, it was because of my old system, so I can’t blame the company for that. I’m very satisfied. We went through about everything that the company offers and I just selected what benefited me the most. Their equipments have been excellent so far and the cost is competitive.

Link also has this doorbell camera. But when we had an incident where somebody tried to open the front door and my girls were at home by themselves, I wanted to get something right away. So we got this other doorbell camera and connected it to our front door. Other than that, Link has been great. We’ve been with them for two months and their cost is perfect for the quality of protection we receive. I would tell friends to go with them.

The features offered in my system is also a little bit better than the other company I had. I also recommend Alarm.com. The Link Interactive system in Alarm.com app is the best thing that could have happened with these alarm companies. It's the best service provider out there. Its cost is good and the monthly service that I’m getting with them for the same equipment that I had with the other company is 1,000% better. I would recommend them to a lot of people, and I told my family not to go with all these other companies if urgency gathers because everybody has the same equipment. It just has their name on it but they’ll get the same thing with Link.

My daughter is having a house built and she was told that it's supposed to be ready in November. I told her before she moves into that house, we’ll gonna call Link and have them connect their equipment and everything that she needs. They like my service. They can enter my house and I get an alert about the person who enters. My daughter is a nurse and works crazy hours. I’m definitely gonna make sure she has Link before she moves into that house. I'm enjoying being with Link. I am very satisfied with their system and I wish I had connected with them back then.

It was a DIY installation with Link so there was a little uncertainty that goes with that when you're capable of doing that kind of work, but just not knowing exactly what you're getting into but everything was very easy to do. They have good features. There's a lot of competitors in that marketplace so it's kinda hard to figure everything out but theirs is competitive and fairly up-to-date with technology. It you're looking for a system, this is a good way to go.

The installation process was a little more complicated and took more time than others as I’m using a combination of wired and wireless. But the support I got was really good to get the system working and the installers explained things properly. The features of the system have been good from what I’ve seen but I need to take some more time and figure all of it out. I also needed to download the Link Interactive smartphone app because I’m doing some travelling. The cost of the system is good compared to the service quality I received, though I need to explore the additional features and functionality of the system to also appreciate the value. And based on what other companies offer, Link is a bit better in terms of pricing.

In a traditional home security systems, you have your keypad on the wall, but with the one I have with Link Interactive, I’m gonna have to figure out if I want it to be on the wall. So with Link, I have more flexibility in terms of where I can put it. But if I wanna have it wall mounted, it’s not as easy because if the system is not constantly plugged in, the battery can only last so long. Also, if I have a prewired system and if there’s a wire for the controller, I want to ask the tech if the system be connected to that wire. Because I know the system that I have comes with its own wire because it’s wireless.

But all the features are great, outstanding and easy to use. The voice command has been great to know and to have, and I'd love to see what they told me about my door when opened longer than two minutes. My wife is happy with the system and she’s very secure with it. When I'm gone, she uses it more than anything and she loves it.

The other companies wanted to schedule an appointment over here. ADT said that they don’t charge for an installation, but I had to hold a deposit with them. That was fine, but the person always tried to sell. And when I was trying to call ADT to cancel, it was so much hassle to find the appointment and nobody could know what to do. They also only had a three-year contract and I didn’t wanna do a three-year contract with them and buy equipment that I didn’t wanna buy. With Link Interactive, I can call customer service and they would help me out way more than the other companies. I'm glad that I wasn’t with ADT.

Also, I asked a couple of questions to the customer service rep and even if she didn’t know the answers, she went to talk with the manager to answer the question. That’s something very important too for business. If you don’t know something, you don’t wanna give misinformation to your customer. Also, the reps never tried to sell me anything, so that was something nice as well. They offered me something and she told me to call back and see if I wanted something later. That was nice because it was not just about the promotion but also be able to choose whenever you feel that you're ready as a customer.

Furthermore, Link Interactive's installation process was straightforward and simple. Their system came pre-configured at a certain level, so it made it easy for the installation. It was self-explanatory to go over there and make sure everything was okay. Also, the features in my system are great. However, the only issue is that we can disarm the alarm with the phone ring by the Bluetooth, but, a lot of times if we're leaving the house or the area, in 30 or 60 seconds, it overrides the alarm and I arm the alarm for homestay inside. It’s a little bug over there. Even if my phone is connected, it shouldn’t disconnect it, so, a lot of times, I have connected the phone later.

Additionally, I would like to see later on an integration of the Apple HomeKit. It's great to have their support and I tried using My Amazon, which is nice. I can tell them to set my alarm through the computer through the remote, which is nice. It will be nice to have the Apple feature for that device especially because it's a very techy device that connects everything. It shouldn’t be that hard to implement the module and I would pay more to put an extra device just to have the Apple HomeKit.

It would also be nice to have a test function where I could let the alarm go off and see if it actually sends in the signal. There is a test mode for the sensors itself, but it would be nice to have a test mode where I can see what happens if I go outside my house and I open the door and don’t put the alarm. Nevertheless, I would definitely recommend Link to a friend. It's very DIY like a series where it's installed on their own and they can learn themselves. It's not that hard to install even for a non-techy person.

The reps were very kind, patient and answered all my questions. They were also not pushy at all. Also, the installation went easy. Since I already had the equipment, I just had to give the TID numbers to the lady on the line and she was able to put them in and then activated the system. We also did the connectivity test and it was done. There was only one feature that I didn’t like and that’s it will arm even if there's something open. With ADT, you cannot arm the system unless everything was closed. Nevertheless, since having the system, we feel safer when we would go away on trips.

They were really knowledgeable and when I had a question and a representative wasn’t sure, she asked me to hold on and she came back with an answer. There was also one day when she said she was going to call me back and she sent me an email saying that she wouldn’t be there that day, but she was going to get someone else to get in touch with me. And they called me up and it was really great. Installing the cameras and everything went fairly easy too. The panel that I had was a little confusing, but I kept calling them or had them online to walk me through it. And after navigating through it I became familiar with everything and it was easy after that.

I have 10 windows and two doors, and I want the same type of alarm set up on each one of them and all to be wireless, and I was able to do that. However, the video cameras could’ve been a little bit cheaper. Also, their doorbell for the front door is not wifi or battery operated and it has to be plugged in. There’s also one feature that they don’t have ready yet, and I’m hoping they get on board -- it's the home panel screen. I wanna be able to look at the video cameras right on the panel itself in addition to getting it through my phone and a home computer. But the cameras are very good HD quality. Overall, it has been a great experience. Link Interactive will be able to help people who need to customize their own system and the customer service makes up for the difference in the cost. And then if they want to do a monitoring I would suggest they do a two or a three-year term because the price goes down.

I've used the customer service a couple of times. The first one, after I did my research and decided that Link Interactive was the company I wanted to go with, was very helpful both in terms of the sales aspect and when I got to the point of doing the installation. I had a couple of questions and they helped me out there very well. And then one time, we went away for a few hours and I turned on the system, and our dog walked through that and set it off. That was a good validation that the system worked. And instead of calling the police right away, Link Interactive immediately called my cell phone and I said that it was the dog. They checked with me and I told them to override it for the meantime. They were very prompt about contacting me, so I've been very happy with the customer service.

The equipment was simple to install. I'm handy around the house, but someone even much less handicraft than me would be able to install it. The past systems that we had were all installed by a company like ADT. They came and installed it, so this was my first experience with a self-installation and I found that it was really not that difficult. There's a website that I can log in to and I am able to see that the camera is functioning because I was able to see pictures of my living room and kitchen area that were taken from that camera.

I like the technological aspect in terms of the system that if we lose electricity, it still can work with the cellular instead of using the internet communication for the system. It's got that backup aspect to it in terms of the cellular network and the things have battery backup. It has the tamper sensitivity so that if a burglar breaks in and starts bashing on the sensors, that gets reported too. I like that if the customer service senses an alert on the system, they’ll call me or my wife on our cell phones.

I value the higher technology aspects the most. For the combination of cost, ease of installation, and the level of capability that’s offered, I'd highly recommend Link Interactive to my friends. Having the security system has changed my sense of security a bit. Now, I have the camera and the sticker on the window and I hope it’s a deterrent itself, but if they break in and set the system off, they're gonna get a picture of themselves and I'll be able to retrieve that and give that to the police. It gives me a higher level of sense of, “Hey, if someone ever did break in, we're gonna catch them.”

Installing the system was easy too. Although some people would have a little bit of a hard time with some of the instructions, I hadn't really needed a whole lot of help until now. I've noticed now the high and low of the panel doesn't show. But that aside, the equipment has been fine so far and I like it. Most of the stuff, like the sensors, are similar to everything else. But I like the panel a lot more than some of the others' because you don't have to necessarily cut a hole in your wall. That was a bonus.

I also like the features, especially having the thermostat and the door lock keys that you can control to make sure things are as they should be when you're not at home. And the app works really well. The smartphone features are simple and cut-and-dried. It's easy enough for my techie kids. We had looked into ADT and they wanted to offer key panels. But my children can't figure out how to use a keypad to get in my garage. They need a touch screen. So with the features of the Link Interactive system, it works really well. Plus my kids can use their phone, which is 10 times better because they really know how to use that very well.

The cost is also a good match for the quality of the system. I wish there were a few more smart home options though. There was also only one camera for outdoors and I didn’t care for that one so I would like to see more variety, at least two or three to choose from. Nonetheless, I feel better about leaving the kids at home now. They're not little by any means but they don't really remember to lock the door or check the garage. But now, I can check it from my phone and it gives me more peace of mind that they're locking up when I'm not there. We had Vivint for a couple of days and in that time, they lost all my trust. The people were terrible and the equipment was not functioning. In comparison, I would tell anybody to go with Link Interactive over Vivint or ADT in a heartbeat.

They either talked through on the phone with me for the installation of every unit and getting it set up, or they emailed me very detailed information so that I could try to walk through it my own. And once I knew how to do it, it was very easy. The quality of their equipment is great and it's a vast improvement over ADT. Also, their cost is perfect and worth it. And I was very specific about what I wanted, and they gave it to me. I've already recommended Link Interactive to other people since it allows cell-based, and I can modify it later. We may add cameras, and they've already sent me information about that. So, when I'm ready, I can do that as well.

But overall, the system works very well and I like it. In the day it tells me when somebody has gone out the door or somebody’s at the door. It also keeps me aware of kids coming in and out at night when we go to sleep. I feel better knowing that the system will go off. However, one day, I didn't realize it was so sensitive and the back door went off. They responded to it quickly and they were able to make sure I was okay and get everything back on track.

The smartphone feature is also very helpful. You can lock the door from there. One weekend we traveled and our neighbor walked our dog. It was nice to be able to set the alarm when she was done and turn it off before she went in. I had to control that from my phone. Also, there are so many things that you can control from the app. Link Interactive is a great way to go. It matches all the other security systems that are out there price-wise. I've had a good experience with them. It's been a smooth process and we've never had to call. That’s exactly what I needed, so it's convenient.

The first customer representative hung up on me when I told her that I already returned the equipment they knew and she saw it in their system that the equipment was returned and she just wanna hang up on me for no reason which I thought was really rude. But the second representative was able to resolve the issue. The service when the alarm goes off and the matching part is wonderful and I recommend it. But I rate Link's customer service low as I could possibly give.

I did a self-installation and it was pretty easy. I have the standard package with door and motion sensors which are all I need. And the installation instructions is overall pretty good. But on their advertisement, the controller can be hung on the wall but if you do want to hang the controller on the wall, you have to do some DIY stuff and this will damage the wiring because once you do the DIY stuff, their wirings cannot be valid anymore. Also, their customer service is not available on Sunday which could be an issue for some customers. Other than those, I'm pretty satisfied with my purchase. The quality of the equipment is good. I use the smart phone features to turn on and turn off the alarm system. It's the most important thing I need to use on a daily basis. And sometimes, I might check their sensor history because I want to make sure that no one enters my home when I'm away.

The smart features of the Link system are excellent. It makes it a lot easier, simplified and I see what’s armed or what’s not. I also like the notifications feature. I now have more comfort in terms of leaving the house and knowing that I got real-time access to issues at the house. Overall, my experience with Link Interactive was good.

I used a lot of my own sensors that I already had. I talked to a lady there one day and gave her all the ID numbers of the sensors. And she had them entered into their system for me. I was also given instructions on how to activate the doorbell camera and the other external camera I had. It was all self-explanatory and the system is easy to use. I'm satisfied with Link Interactive. And I have told somebody to use them.

My wife was the one who did a lot of the pre-work and interacted with their sales team. She was very happy with their team, with the functionality and the support on the website so we paid a little bit more. The monthly cost is fairly expensive and we spent 500 bucks on all the parts and pieces. When I installed the system, the directions that came with it were very easy. I'm fairly technically savvy when it comes to working with my hands and hang pictures. I work in the construction industry, but I'm a manager so I'm not afraid to dive in and try things. I was fully installed on a night and the only thing that was challenging about it was the stickers that hold some of the sensors on. I gotta go figure out where to find some more of that double-stick tape. And there are some tricks that they could put on there that might help people figure this out.

A lot of times with our windows, if I put them a little bit too close to each other when I go to shut the window, especially if we have a heavy glass door, it’ll pop that thing right off. Then if I put it in the wrong spot a little too close and my kid shuts it a little too hard then it makes contact with the frame and breaks it off. So, a little bit of heads up on that maybe on the website or on the instructions would have been helpful.

Also when the thing showed up, if I have animals in the house, I'm supposed to point it a little bit more up or down. When I walked past a sensor and I thought it would set it off, it didn’t register so there's something going on there that I haven't been able to figure out. But so far all of the perimeter locks and everything seemed to function very well and it gives us peace of mind. Also, I keep my phone next to my bed if we forget to set the alarm and just one touch on my phone and say arm away or arm stay. It's just hitting it and I don’t have to get up and go to the panel. Link Interactive is very user-friendly.

So far, everything is going very well and we're happy with the panel including how it works. The Z-wave technology is very handy also. And we're thinking about having a camera and it will be nice if that camera system interfaced with the security system we have. We have one in our house that was there when we moved in but that’s 10 years old so it's a separate DVR and I don’t think it’ll work together. Overall, we're very happy with the decision we made. There is some night time burglary in the neighborhood and we feel more secure knowing that at night, we can lock the house down and that the alarm on the panel will wake us up if something happens.

After that, I had a couple of interactions with him because of some problems with the system. It wasn't syncing properly with alarm.com, so some of the data that I've entered with the local device wasn't going after the web and I wasn't able to access it remotely. It was giving me false reports of doors opening and closing. It wasn't getting the accurate sensor information or which sensor was activated because the alarm wasn't feeding the data properly. I had to make a few phone calls to follow up on that and send it through email messages. I got a very good response quickly from customer service. They corrected the problem and said that there was a problem with the syncing in the alarm versus Link. So, I didn't have to do anything about it and that was very positive.

The third interaction I had was also with the sales rep initially because there had been some problems with shipping. I had asked for a specific count of sensors and I received several additional sensors I didn't need, so I wrote to him and I asked him what to do and he sent me a label to return them. And then oddly, a couple of days later, I got another shipment, an additional sensor, that I hadn't asked for. I told him I needed to return this as well, so he got me a second label and I shipped both of them back.

The only downside or the only criticism I had of that was that I didn't receive a refund promptly. It took several weeks before anything happened. I had to write to him and ask him what was going on with the refund and he responded quickly. He said he spoke to someone in that department and the refund was going to be processed the next day. I saw the refund a few days later on my credit card, but I had to remind him of that. Apparently, the department that was processing it didn't take care of it as promised. He corrected it but that required several communications from me to prompt him to follow through on the last step, which was the refund. It was a minor complaint but it definitely could have been handled more efficiently.

After I had installed the data, I had named all the sensors on the panel. Apparently, those names were not going up to the alarm.com system when the alarm goes off to my phone and also to the human monitors. I was getting, "Zone 3 is open. Zone 4 is open,” on my phone. I got a phone call from the monitor saying, "We had a zone 3 open alert.” I wondered what was that because I wasn't at home. I armed the systems and a windstorm blew through my neighborhood and blew a window open just by the wind. A tree crashed in front of the house and it set off a glass break detector on the inside of the house which was rather surprising. The alarm went off and I wasn't that familiar with the system. I saw the alarm activated two different zones that sounded not like a false alarm to me but I couldn't tell what they were.

The person on the phone couldn't help me because it said, "Zone three, zone four". I said that wasn’t what I put into the system. I had just turned it on two hours ago and I was 45 minutes’ drive away from the house. He was asking me if I could go to the hall and I said that I was in the middle of dinner. It was very stressful. When I got back, I wrote a long email to customer service. They looked into it and they said that what I put into the sensor naming didn't block the alarm, so the alarm was communicating some generic zone stuff to the monitor. They fixed that. It was a syncing issue between the device and alarm, but it was very frustrating and upsetting to me that the first time I turned it on, I got a false alarm and I couldn't correct it.

The police had been called to the house and they were gonna give me a fine because it was a false alarm. I didn't have the alarm registration on file. There was a permit needed that I had to sign to Link and when I paid for my permit, I was given a certificate but there was no information on the certificate. Link told me afterward that the police couldn't come out to the house right away because I didn't have a permit on file and I told him I paid for it and I emailed it to them. They said that the receipt number for the permit was actually my permit number. I asked how I would have known that and he said they were sorry and that it's a Los Angeles issue they didn't know. It wasn't Link's fault but was LA City's. But Link wasn't able to correct it in time before the police came out and they threatened to fine me that. And even though I paid for it the day before, I didn't have it on file.

It was a miscommunication that had occurred after I installed it, during the time that the alarm went off and break down and transferring communication to different parties. There was a systemic problem between Link alone, the permit, and the monitoring people that created a lot of unnecessary stress for me that first night. I documented it and emailed it to the company and they were very responsive. They took care of it, but it took several days to sort it all out.

The installation process of the system was straightforward and clear. I had to call a couple of times because the sensors were not being picked off by the panel. And over the phone, someone walked me through taking the battery out and putting the battery back in. That re-established a connection between the sensor and the panel, although that wasn't clear to me in the instructions. The instruction basically said they don't show up automatically and two of the sensors didn't show up and I thought they might be defective. It turned out they weren't defective. There were some problems with the signal not linking up and the only way to re-establish the signal was to remove the battery. All in all, they were able to take care of it so I don't fault them for that. They did a good job in walking me through it.

The other issue I had was the door/window sensor that was re-assessed. I had to drill into the door frames in order to create a hole for them. I found that process was quite difficult. It required a lot of complex tools including an auger and very unusual large drill bit, a level, and several different depth-finding tools. It was a complicated process. I would probably have to hire a professional to install something like that if I didn't have access to those tools and had professional advice from a carpenter. That was a really far more complex installation than a do-it-yourself person would be expected to know how to do it. Drilling it, ¾-inch diameter, 2.5-inch depth round hole in solid wood without any other type of tools and doing it properly was unreasonable. I would not have ordered them if I had known. It took me about six to eight hours to do that for four doors.

Since that first disaster and all those problems that were corrected because of it, the system has worked flawlessly. There has been no false alarms and no failures to connect. The only other issue I'm having right now is I am finding that when I try to access the video feeds through either the website or my phone connecting to the alarm.com website, the video feeds tend to shut down after five or six seconds. And if I try to click “live feed”, and then once they stop, there's no way for me to restart the feed for two or three minutes. I can't click “play” again and get the video feeds to restart. It's almost like there's a lockout.

I have three cameras and if one of the cameras stops, I can’t restart that camera for a minute or two. I can only look at the other camera. I find that to be a consistent problem and it has been ever since I started the system. It's something to do with alarm.com speed. It’s disappointing because I am paying for that access. It's $10 a month to have that video feed and I'm getting poor service. The service for the video portion of my contract is not being fulfilled based on what I was told.

The quality in relation to the cost is fair. There are systems that are cheaper but the quality is probably not quite there. Link Interactive’s systems are more expensive but other companies aren’t offering anything more than somebody had to come in and install it as opposed to do-it-yourself. It's not worth paying more for two or three years from now. I've compared prices for different systems of what's offered and I found that even though this isn't the cheapest plan, it probably is overall the best value in terms of price for what I received, so I'm happy with it in terms of value.

I got a basic system and it's a little bit too basic so I was looking into adding a camera to it. Also I wish I could expand the glass break feature. I didn’t know it was built-in and that really needs to be improved on. If only it would go a few more feet than what it's built into the system. I would need someone to call me back to see how I could make it to where it would cover a few more feet instead of just one room. But other than that it's a good system. I sleep better at night. Link Interactive appear to be up to speed when it comes to modern technologies like a lot of systems. I like the fact that they are integrated.

I got to customize my package. Link has a base package that has a limited number of contacts and I was able to increase the contacts and add motion sensors and go from there. And each time I added something, it cost more money. I'm blind and I'm having some problems with some of the alarm.com notifications being transferable to my iPhone technology such as the SkyBell. I'm having trouble whenever I answer the SkyBell from my iPhone because I can't see the little dot on the phone and I can't hit the little answer button. But now, I've got the Sky phone hooked up.

I like the idea of the Link Interactive smart phone features but I'm having some problems with the features that the smart phone has for people who are blind. I'm not sure whether or not I can use the smart phone features or Link Interactive through alarm.com. Also, I'm not sure if the smart phone "reads" what alarm.com has on its website when I go to it. Link has got to tell their website to let these programs read it because if they don't tell the website to let the program read it, they won't read it. But overall our Link Interactive system is a good value.

I got the garage door opener, but it does not work with a new Genie garage door opener. So, I was not able to set that up which is a problem. Also, I want to put security cameras outside my house, but I don't want to drill because they would break. It's a real issue. And if I want to install a security camera, my options are limited because the cameras and the equipment available is very limited. I can't have battery-powered cameras which are available with other companies.

I'm paying $40 a month and I've yet to add security cameras to it, which allows me to record and watch. But I really cannot go with the cameras available from them. I may have to drop my package if I can't do videos and I'll have to pay somebody else to do the videos. It may be a problem there. But overall, the cost is fine. It's a reasonable price and the quality of the system I have is good including the IQ panel 2. When you walk in, the IQ panel disarms the system because it's Bluetooth compatible. And I use Geofencing so it notifies me in case I forget to arm the system.

Then, I had some leftover two-sided tape on the display panel so I could stick it onto my computer and when I'd press the button, it wouldn't fall off the counter. Link Interactive might want to consider putting something on the bottom that has a little grip to it so that when it sits on a counter, a person can touch the panel without knocking it over. Otherwise, they just have to stick it against the wall and I didn’t want to do that. I have an open kitchen, so I put it right there on the counter. Other than that, the equipment doesn’t burn through batteries frequently and the smartphone works pretty fine.

The only issue I had was that the sales reps kept saying that there was a camera that was part of the system, but I couldn’t find it at the house. Their system was saying that, but they couldn’t tell me where it was. But they've been very nice and they tried to follow up. Eventually, I got in touch with the house seller who told me that they had a camera at one point but they had turned it in because they didn’t like it. That was the only frustrating thing. But other than that, everything else was fine, including setting up the payment.

After I found out about the camera, Link was doing video monitoring as part of the price. They didn’t remove that and I didn’t have any issues with that, so that was good and I was happy with that part. Everything in the system seemed good and new. Link has one feature where I can set up the system to have a schedule, so I can have the system set automatically at night and it would be undone in the morning, but that feature would cost extra money. I would like to have that feature at my current rate and not have to put in an extra amount. Anyway, we have an app so we can unlock the system or set it when we’re away. So, when we had forgotten about setting the system or when we had set it but forgot that we had done so, we could get to the system and it was easy to cancel.

Link Interactive's customer service was good. I installed the system myself and it was difficult at first with one aspect of the garage, but then they sent me out an additional part which made it easy to detect the sensor. Also, I had some issues with sound and technical stuff where I was a little bit nervous about using it and then they helped me out and took care of it. However, I had some difficulty with the doors that I have because I have a 1940s craftsman house. The doors were pushed in and they weren't flush. I had to take out the little metal magnetic part of the sensor and superglue that in so it reached the sensor. There were no instructions to do that and that was a little difficult. Other than that, the features of the system are good and I like that I can use it with my smartphone. I arm and disarm the system with my smartphone and it works well. I also like that I don’t have to put in the code to lock the system. The quality of the equipment is good and they're stable.

I had a plan with the gentleman that was the sales rep and after some technical research, it was determined that the plan that we had would not work. And so Link Interactive re-contacted me and worked out a deal of different equipment options that would still complete what I needed, but they gave me some price discounts to be able to still retain my service along with everything that I needed. My install was complicated, and they not only worked with me and made it happen, but when it couldn’t happen, they came back with different options and one of them was very generous, not just with the equipment but with the continued support. Plus their response time as far as the false alarms that I've had has been expected.

The installation was simple. I do have it on the counter right now. I wanted to get it on the wall, so that's the only thing that's different. I did have to call since the instructions were a bit unclear, but it was easy once they walked me through it. I customized my package with all windows, all doors and one monitor that was in a central location of the home. When I had other people come out and give me estimates, I'd pick up on what they recommended, and then I called and gave them the recommendations of what I felt was useful for me. Eventually, I wanted to do the video and the doorbell at my front door too. It has a little window then, it doesn’t have a peephole.

I love the quality of my security equipment. It's high-tech. I'm used to a touchscreen and I have an iPhone, so I like that I am able to do everything on my iPhone. I like that it's updated with technology now and I like the design a bit more than the older systems. I use the smartphone feature more than I use the actual pad. I don't have to worry that I've set it. Also, I live alone and it gives me peace of mind and comfort knowing that if I did set it off and forget to set it on, I still have access to do it.

Link Interactive's cost is one of the cheapest that I've seen and you're getting the same thing. And, the service that you're being provided is just as good, if not better. Their prices are a bit more reasonable and within the budget, which is always a good thing. If I could save money anywhere, I'd do it as long as the service is still good. I have a brand new home, so Link Interactive is just gonna do for me. I feel that I'm really comfortable.

Installing the system was easy. I didn’t want my unit to be on the table and I wanted to mount mine to the wall. So fishing the wire was a little more difficult considering I’ve never done it before, but once I figured it out and got everything going, it worked okay. The smartphone feature is great and I love it. Right now, the touch panel doesn’t have the weather on it, but I’m trying to figure that out. And also, it would have been nice to know more descriptions on the delay entry and the delay exit when I first got the system. So when I’d open the door, I didn’t know that it didn’t have a delay exit on it. Every time I’d open the doors, the alarm would blow my ears out but we got that taken care of. Link is good but it needs a little bit of improvement. But overall, I'm happy and for the price, I’m satisfied with what I got.

The quality of our equipment is fair. The motion detector doesn’t have a light on and I don’t know if it's working or not. It just shows us that it's capturing anything coming in or out. Also, one motion detector is not good enough for a house, but that was all they gave us and they wanted us to pay for the rest. I'm trying to have advice on the sensors. The one camera doesn’t have wires. The system is all connected, so I can't just set the security device the way I want and I have to set it in a special place. So, there were some issues and some gaps in the system.

I was able to customize the features of my system to a certain extent. But it was after I got the service package to see what it entailed that I found the issues with the hardware. We can't protect our home with the basics that they gave us, which are not enough and don't give us everything we need to protect our home 100%, unless we're in an apartment. I was not covering my home with the number of devices that they gave us or the hardware that they sent over, and we have to spend more cash to buy additional devices to fully secure our home. To protect our home, Link Interactive could have offered a basic package with at least two motion detectors, sensors for all the doors, and two cameras.

The sales agents were good. They directed me to the website and we went through every option that there was out there and different payment options and setting about the system. And while everything was smooth, the only thing I didn't like was the door sensors were a little cheap. I can't use the double-sided tape cause it will fall off. And when I screw them in, the back plate that I screwed it to is plastic. The second I put in a pressure against it, it caused it to bow. Then the other section doesn't want to snap in place correctly. I have to be careful otherwise the whole front will fall right off when I slam the door. It seemed like a flawed design.

Other than that, everything went smoothly. However, when they told me that they were compatible with all these different things, I looked up a couple of them and it seems like they limit it only to specific vendors. They told me I can access Z Wireless but it only connects to specific devices. Maybe it was communication and that's a problem. But still, the functionality of the system was great. They're a little higher rated per monthly cost but they're supposed to be faster and that's what I was paying for. Besides, they would be able to monitor everything. Since having a system from Link Interactive, when we go out of town I allow my girlfriend or friends to post stuff on Facebook or social media even though I don't do it. I would never allow that before. I don't want anybody knowing I was out of town.

When I first installed the system, I had my boyfriend help me with it and he was jumping the gun all over the place so it was not anybody else’s fault but his. He was taking the sensors right out of the box without looking at the number, where they went and taking them out everywhere. So far, the features are good and the quality of the system is mostly okay. The only thing was, I had one sensor fall off and it should be stuck on a little better. In terms of the cost in relation to the quality, it is of market value or a little less. And if a friend of mine asks me about Link Interactive, I'd say to them to give it a try because I’m happy with it overall.

The overall installation of the Link wireless system was fairly easy although I had a challenge when I tried to get the sensors around the doors because of the crown molding. If there hadn’t been crown molding there, it would have been very straightforward because I just put things on an angle. There were a few other companies that use the same equipment manufacturer and one was very pushy and was giving out incorrect information about Link. I caught them incorrectly giving that information twice to me, so I steered away from them. I'd tell my friends to look into Link Interactive.

Link Interactive has the technology that won't cost you that much to get. And you pay only one time so somehow it may be a lot cheaper. But the outcome may not be that great because you have the live operator 24 hours a day, seven days a week, and then some systems do not really have the live operation or certain surveillance to your house. So, that's a trade-off. Overall, Link Interactive's service is good. I'm still with Link Interactive on one property.

The sales was good and convincing. But tech support is something I was not completely satisfied because a lot of the stuff, I had to do it. I had to figure out pretty much everything so it was not a straight shot that when you talk to the installer, they say, "Hey, this cable goes here, this cable goes here. This is the way you're going to do it." It was not that easy. The guy had enough knowledge about their own system, how to program it and all but as long as the wiring is concerned I felt it was not a good a fixing.

I was not very convinced with the wiring in my house even though the diagrams were sent to them. So I was not very impressed with the initial installation. Now as long as the configuration it was very smooth. The instruction was easy. The major thing I was looking for that it tells me which door is open and all, everything that which tells me, other than that alarm.com which they have provided. That's very handy.

Another thing I like about Link Interactive is that, whatever the equipment I want to add they said, "We are there for you, I will help you out and there's no additional cost to it." That's one thing. Another good thing that they're telling me is they're giving me warranty on their product for three years so that's nice. I'm very satisfied. The quality of the equipment is good and the cost is reasonable. The worst part is there was no follow up, which is a good gesture from a company or from a customer service perspective. If you call the customer and say, "Hey, how are you doing? Anything that we can do?" I think it's additional points to satisfy the people. But I would tell people to definitely go for it.

When I called to ask some questions and to book the order I wasn’t at home and it took me a while to kind of try and see how many windows I had but he was patient with me. I felt like he gave me a good deal. I'm a pretty tough negotiator. I felt like they were fair. I ended up purchasing a motion detector that I felt like after I discussed it with my boyfriend, we decided we didn’t want. It was easy to send that back and I got a refund for that. My experience with the initial sales person and then the subsequent people after that was positive.

Initially it was kind of overwhelming when I opened the box but once I started going about putting everything up, it was easy enough. I didn’t have any questions when I was installing it and they helped me around to test. The only thing that I did have a question was the different website so there's an alarm.com website. There was an actual site for the equipment and your billing and there's one for the actual monitoring. The difference between the two sites was initially a little bit confusing and they were like different log-ins for both so I think that could be a little clearer in the instructions but they were pretty quick to clarify for me.

We use the smartphone features and it's easy to use. I've used it when I've forgotten to set the alarm or when I'm just too lazy to get up and use the panel. I'm happy with Link Interactive so far. It's only been a couple of months but we feel safer and my boyfriend works nights so I definitely have a feeling of safeness when he's not around that I'm protected. I would recommend it.

I had not just stuck the motion sensors on the wall but mounted them into the wall so that they were there securely because I didn’t want things falling off. I hard-mounted them and the cat set them off four days in a row. I called them back and said that this doesn't work at all. The person I spoke with said that it was a known thing with cats that run around a lot and that they'll set these things off all the time. I said that it was literally the opposite of what I was specifically told when I bought it. That was frustrating because I have some holes in my wall now that I have to go and patch up, as well as with all the hassles of calling back and telling them to turn off the alarm. The whole thing was disappointing and either the guy didn’t know or he intentionally misled me.

The other thing was the cameras that I purchased were weird in that they're self-install cameras. They were external cameras that I bought but the wiring on the external cameras is not conducive to hardwiring them. They're external-mounted cameras and they have power cable. I got them to have plugs on them and the cabling with the wiring was thin. I ran it through the pool cable like we do when we wire stuff to the house and it pulled the sheathing right off and the whole thing popped right out and can't get it off like it wasn't something that should happen. I'm working with customer service now trying to rectify it because this thing's not designed to be routed through a house. I said that it's not designed for this because I do this all the time for wiring.

They changed the housing on the indoor camera to make it weatherproof but left everything else intact. Everything else is for indoor wiring, not outdoor, so this stuff is really designed to go through walls. I called them up and asked if they can send me another one. They're still going to assess it and I'm going back and forth with them. I told them that the camera itself is not broken but the sheathing came off and the wiring popped out from the connector. The rep said that they would have to take a look at it before they can assess that they can give me a new one. I didn’t do anything unusual and didn’t beat on it or abuse it. I took it, wrapped it, put my pole on it and ran through my fish tape and it just held out. Hopefully, they'll be able to rectify that.

The rest of the equipment is okay. The cameras and the motion devices were just false advertisement or lack of knowledge. I have one of those little IQ panels, the little touch sensitive panels, and I came home one night to arm the system and the IQ panel was black. It had no display on it whatsoever and it was a software bug and the whole system had locked up. So, I called up at 10:30 and 11:00 at night to get customer support on it. They had to walk me through it but I basically had to take the whole thing apart, disconnect the primary power and take the battery off of it to reset it and put it all back together. It was obviously a software bug and the system hardwired and maybe rebooted but I couldn't reboot it because I still had power supplied to it instead of battery back-up, and I had to take the battery back-up out.

I definitely had some problems and I'm less happy than I was when I had the standard ADT system. But there are some nice things with Link Interactive. The access thing to the phone is cool, but the more I think about it now, the less I like it. I also bought the garage door opener with the sensor thing and there's a known bug that was emailed out a month ago that it does not correctly report back the status of the garage door. I noticed it and I go and check the garage doors. Sometimes they'll say it's open when it's not and sometimes they'll say it's closed when it's open. This is a known bug we're trying to work with. Chamberlain fixed it but I haven't heard any news about being fixed or remedied.

So periodically, I go and check it and I know that this thing may not necessarily reflect the actual status of the garage door. I go in the alarm.com app and I tell them to help me make sure that things get closed up and locked up because my wife leaves after I do in the morning. She sees that it's open and I hit the button to say “close it” and then I instantly see it's closed. And a couple of times it says it's closed but when I go downstairs, it's actually open, so I'm not terribly pleased.

The customer service folks have been decent but the salespeople can be misleading and the product quality is definitely questionable. I would tell others that if they want to go with Link Interactive they can be reasonable but don’t buy a lot of the accessories and think very basic. Dpn't buy anything else because the stuff's not that great.

But overall I like the features of the system and the quality of the equipment is fine. I might make a couple adjustments now that I have it and I use it regularly. However, I'm a little disappointed with the scanner. They mentioned that it's good up to 30 feet but it seems to be a bit inconsistent. But my experience with Link Interactive has been positive and I'm happy. There's only a couple adjustments I need to make and help get around to it.

I set up a lot of networks and I had a good experience in getting the system installed. There was not a lot of detail on the specifics though and that should be pretty standard. There were a lot of steps missing. For example, whenever I have to put the codes of the living room, I want the words to say "living room motion." But I don't spell out "living room," I gotta put a specific code and that wasn't on the website. I had to call and get that sheet emailed to me. Also, I set the perimeter motion sensor the wrong way so every time I opened the door and got in the alarm went off. It would have been nice if there were little notes on how to set up the motion sensor versus a window contact. But I love the features offered in my system and I can keep adding to the basic package. I'll definitely recommend Link Interactive.

I spoke to their reps on the phone and they were really helpful with answering all my questions and helping me out. And they always reach out as soon as possible for any updates. The communication is very good so I've enjoyed it. They were also able to provide a good quote and help me finalize the process. I've never been reached out by ADT and I was with them for almost four years. To me, it goes a long way when the company actually reaches out. Go with Link and get rid of ADT.

The quality of the equipment and the service has been good, so far. I like that it's not based on Wi-Fi. It's based on cellular service, which is excellent. And also it has the batteries if the power was to go out. It's a brand new home and a new development and the power has gone out a few times but the alarm system has remained on so that was good. It's definitely worth the investment. It's not overpriced and not underpriced, same with the fees, based on the other quote that I received from competitors. I would tell people to go with Link and pull the trigger because it's worth the money to protect your investment.

I got in touch with their team and they sent me the paperwork online. In a day or two, they transferred that system, which is already connected to their network, to my name. Our system was already in operation, so it was really simple for me. The quality of the equipment is okay. I have only paid for the warranty service and the cost seems fine. I've had Link Interactive for two months and the system seems to work fine.

Their customer service has been good. My only gripe with Link would be that some of the equipment is not the best on the market. As far as security goes, it's okay with their sensors. But their camera technology and doorbell camera technology is not so good. I have two of their cameras in the back of my house. I've returned several of their products because they don't work and the camera quality is poor. There were also the doorbell cameras that were offered but we could not get them to work for the life of us. I finally switched and put a Nest in the front because the quality of the picture and the reliability is just not even comparable.

They've been great about accepting my returns even when the doorbell camera is past warranty. It wasn't working for us, so they refunded us. For that reason, I keep them around. I have other options for the cameras so that's not an issue as far as the monitoring service goes. But if we do have an alarm go off, Link calls quickly so I feel that the system is doing its job. The overall panel is super easy to use to speak with Z-Wave, to the door's deadbolt. Also, it's all easy to maintain so overall, I'm happy with them. I would recommend Link but don't buy their cameras. Get a Nest cam or another camera on the market. But as far as the functionality and the customer service goes, they've been great.

When I was installing the system, I went on YouTube to look at how to physically install the equipment such as how to affix it to my wall, but other than that, the technology aspect of the setup was easy to go through. Also, their reps have always been really helpful and I like that whenever I called, they were available. I've never had super long wait times or anything like that. The system has cool features, too, and I don’t use all of them all the time, but I use the phone aspect of it where I can turn it on and off through my phone. It's my first time living alone and having Link helps to know that I have that security especially when going to sleep at night. I've recommended them to other people.

Also, I love the features of our system and I like the fact that you can set the lights to come on at certain times of the day. I have lights in the backyard that my mother really wants turned on, so they'd come on at sunset and they'd turn off at sunrise. It's very nice. The smartphone features are great as well. It would have been nice to be able to see the camera from the panel, but overall, the quality of the equipment is very nice. Everything is great and Link Interactive's system is worth to buy. It's not expensive and you don’t have to pay the installer. It pretty much works out.

I'm not impressed with Link Interactive. I just wanted a good system, but I don't think I got it. The people were really super friendly, but it's business not anywhere what I thought I was getting. I got so pissed off. I've got up to 52 emails in a day on people opening doors and sensors going off. Link has some improvements to do, and they try hard but I'm not getting anywhere with them.

The system's features are pretty good and its quality seems good too but it's a little expensive. I could probably go to Sam's and get the same equipment with the same price. Also, I have to call them back because the inside cameras don’t show for a very long time and my main computer upstairs won't log into it. Another issue is the system shows up on my phone and it tells me if my doors are locked or my garage door is open or closed but it does not sync very well. My door can be locked but it tells me that it's unlocked or it can be unlocked and it will tell me that it's locked. The garage door could be down and it will tell me that the garage door is up. So, that's an issue. But I feel very safe all the time with Link Interactive.

At this point, I have the door sensors and I can activate or deactivate the system from the website through my phone. I received an email notifying me that the lights were off due to power outage. I didn't notice that email until later so I was going crazy trying to figure out what happened. If I knew that they were going to notify me, I would have checked my email more often. Having Link Interactive is money well spent and I feel much better with it.

I submitted inquiries and just wanted to price out the system. I had two phone calls with Link and finally got the terms and number of the doors and everything that we were looking for. Once we got a price for the equipment and a service contract back, I felt they were reasonable, so we went from there. The installation was really easy, except for putting on the sensors on top of the sliding doors. It was hard because I wasn't sure if they were going to line up because there was not a jamb to put it on. Any doors with molding had to do it in the non-preferred method of installation which works just as well as far as I've noticed.

The equipment is of good quality. The speaker and command hub are very loud because I accidentally set off the alarm a couple times so that works. With the price of technology, I expect a high quality for fairly the cost and it fits the bill and it is a sturdy set of equipment. The sensors are of decent enough quality as well as the fire alarms.

There were a couple of things in the instruction guide that were unclear on the set up that I had to finagle with a little. One of them was the smoke and fire alarm testing. I had one that I couldn't get off because I had done 90% of the instructions but there was something else I had to do to get it off. It was an issue because when I hit test on the center, it turned it on but then the smoke alarm wouldn't go off. And then I finally figured out how to turn it off and then the second one was easy most of the time.

Another thing was when I opened it, the cell's signal antenna was laying out and right now we have it just inside of our table because we're still not sure if we want it by the door exactly or if we want to put it somewhere else in our house. It was hard for me to tuck it in, so it would actually sit on the table otherwise it was not quite balancing properly because it's locked in here. But none of these were deal breakers. I would definitely recommend Link Interactive.

Also, I feel good about the quality of the alarm. It also could have been a little bit more expensive than what it was but I'm happy it was not. However, I would recommend that they extend their customer service hours a little bit more. They need to go to like 10 Eastern. It's just 7:00 my time right now. Obviously, East Coast is going to change the timing and stuff so they maybe can extend it to 12 midnight or something. Nevertheless, I'll tell my friends to get the alarm. It's quick, easy to install, and has a cheaper price. They give a discount through financial and family referral. I would also tell them that the sales rep was super cool. Everything was done over the computer. It's just easy.

I have 50% of it installed and the ongoing monitoring is for my wife's peace of mind. However, installing it was not a very easy process. The sales side made it seem easier than it was. Moreover, the instructions that came with the system was average. The nuances of my own home with the materials were also part of the difficulty. Also, the customer support after the purchase was disappointing. I have not had a single follow up phone call from Link Interactive after the purchase which is surprising to me considering I went into a three-year contract with them. Despite those, I would recommend Link Interactive.

We have the basic alarm system and we have it for our kid. We have a three-year-old who likes to open the front door and the system lets us know every time he does that. We use the smartphone features every time we leave to arm the house and if we forget to arm it, we can always check to see if doors have been opened. So far, the system works great. When you live in a new place, you never know what's going to happen and Link's system helps us with that.

I had to spend three hours on the phone to get everything set up correctly. When I set up the wireless IDs with the person through email, they messed up the names. When we reprogrammed it, they told me that there was something wrong with the hardware. I told them that the hardware was working correctly two days back and that there was something wrong with their programming. There is something need to be reprogrammed on their side and they were like, "Okay no, there is nothing to reprogram." It took me an hour to explain to them what I've done. Then, they finally agreed and reprogrammed those two and then they started working. I was telling that to the person from the very first day. It was a little bit irritating for both me and that person and I had to call three times for that.

I have the Elite Package so I have everything good. The only thing I didn't understand is that they told me that if I purchased a hardware form their site, which was more expensive, it would work better than if I bought the same hardware from outside. I have a Honeywell wireless sensor and the rep told me that they couldn't support it. But the two are using the same tech so it's supposed to work. But she told me, "Okay, no. This is a different hardware." So I told her, "Okay, I'm not asking you for the warranty on the hardware. I know I didn’t buy it from you so you do not provide the warranty. But this is a compatible system to you guys so you should support this." That's one thing that was confusing. Why was that the case? If it's an alarm door comm system, it's supposed to work with all their providers. They should put more details about which companies they are compatible with. It will be useful for the customers.

I was with 24inControl previously and I get I get a notification in less than a second. With Link Interactive, I found it takes a second or two to get a notification on the app. Like if I open a window, the system would figure it right away but on the app, it takes three seconds sometimes. Also, security-wise, Link is good because their monitoring is better. But with the hardwire, they're not having much option to still key the system hardwire which 24inControl has because of them using a different product. They are totally wireless, while 24inControl has wired and wireless options. But Link Interactive has a nice product range that I will definitely tell my friends about.

Their reps were good and straightforward. They provided support when I had to call with questions on how to set some of their devices up and it was a learning experience. There was quite a bit of customization and Google Home would only authenticate one voice when I've got four voices in my house for Link Interactive, so I had to get a SmartThings Hub and set that as a primary controller and then set the Pulses as secondary controller. Other than some common issues with the 3G cellular card, uploading images and some of the integration with Google Home, everything has been positive. For a technical person, the installation is pretty easy and there are a lot of how-to videos.

Link's system features are great. It's got Wi-Fi and 2G, so there's dual communication path, but for the larger files that it uploads onto Alarm.com, I prefer to use cellular as it doesn’t take a minute or two to transfer a file. I would like an additional screen to put in my basement which they offered, but the rep talked me out of it 'cause he said they had really bad reviews. They could have a better dual path communication, quality of service, so that larger files go this direction and smaller files go this direction. But other than that, the overall quality of the system including the smartphone features are good and I'm pretty satisfied with my experience.

I love that I can have the app on my phone and can arm and disarm it. It’s cool and I like it. The sensors fall out and they sent me some extra backing tape but that doesn’t seem to help. Sometimes, they’ll show a window open but it’s not and it’s just the sensor so it freaks me out. But other than that, everything is good. They have great customer service, I’m very happy and I’d recommend it.

I like the features in my system. They pretty much encompass everything that I wanted. I like how the IQ panel is actually Z-Wave controller, so I've added a few other Z-Wave devices pretty seamlessly without much help as well as the Ring camera. I use the smartphone features every day too. They work very good and I like them. Link Interactive is a good company to go with. Their customer service is good and I'm satisfied.

The installation was so easy and it didn't take long at all. The only problems we were having is with the front doorframe because it's built out more than most doorframes but we figured a way around it. I use the smartphone app for arming and disarming when we’re not at home. It works great and even if my husband had a little trouble with it, he liked it. He set it off one time when he came home and Link Interactive called right away to find out if they needed to send the police. I told them it was my husband who set it off. It was very loud and it works well so I was really happy with that. I have recommended Link Interactive to my daughter and to someone else. It’s a good system, it has a great rating and it's something that we can bring with us because we will be moving eventually.

The sales was quick and easy. They offered some great service as far as pricing and packaging. So that experience went very well and smooth. But when I got the equipment, the instructions weren't very helpful in installing it. I installed the thermostat via the instructions that they had and anytime my AC ran it was blowing hot air into my house. It was flipped on their end in the setting.

I had an 80-degree house with animals when I came home the next day. I had to hire an electrician to come in and fix some issues with the air conditioning to be able to get it to work. Then the Slim SkyBell that they had had not been working for the past three months. Every time I called to get an update, they'll say it'll be a couple of weeks for a solution but they failed to communicate with me. I haven't gotten a phone call or an email for a solution. The camera that we have outside of our home only records and detects when the motion sensors on the doorbell are set off. The only thing that works are the door and window sensors that connect to the alarm.

The price range of their monitoring was also less than some of the other companies I looked at. However, I have not been impressed with the service so far. Their fire smoke system has a freeze detector and they incorporated the two together. One is supposed to be getting hot and the other is supposed to be getting cold so I've had a problem with that. It has gone off 10 times, giving me a false freeze alarm and it was 65 degrees. It was upsetting for me and my neighbors. We were like, “What the hell is it going off for?” And it's not a fire. So I called Link Interactive and told them to disconnect the freeze sensor part of it. They did that and for four weeks now, I haven't had any problems. Also, I need more smoke alarms as the county tells me so and I have just one. I’ll be buying more of their monitors but theirs is $60 and I don't think it should cost that much.

Also, when I purchased a camera, I didn’t install it because it was a wired camera and it was too big to install. They said that they were going to charge me for video because I had a camera, and I lost some money. In a few years, I paid for a camera and didn't use it. It's better to have a wireless camera, but I couldn't do anything. Just a few months ago, I finally canceled the service, and I presume they canceled it. Overall, I've been with Link Interactive for three years now and my experience has been mostly good.

The installation instructions were okay, and for the most part, it was positive. Any negative I've had with regards to the experience was because we were stretching the limits of the wireless technology. The features that are in my system are good. They keep the bad guys out, and I'm trying to leverage as much of the technology as I can. But Link Interactive has to strike a balance between a closed system that they can control the variability of, as I would have liked a little more choice. Overall, the quality of their equipment is pretty good and the system seems to be performing up to expectations. I would recommend them.

Overall, everything works well. The system is simple and straightforward. The only downside is as the technology gets more advanced, there could be more points for failure. I get a little wary of things being too technologically advanced that some software might be hacked more easily or not get updated at a certain point. But, aside from that, I like it.

On the other hand, the installation was easy. The instructions were definitely detailed enough. My husband who's not technologically illiterate at all would have been able to do it. Link Interactive is definitely very user-friendly. I am also looking to add more stuff to the package that we got. We ordered the thermostat. They actually built different models of the thermostat control, only that it wasn’t compatible with our AC system. We have an older system so we ended up having to return it. Even so, the quality of the equipment is good. And, I use their smartphone features all the time. My husband loves it because he doesn’t have to go in and deactivate the alarm. It deactivates the minute he pulls up into the driveway.

Now, I am on a month-long business trip without having security in my home and my family is going to remain in the house. They said that I was not getting anything for free. I told them that I was not looking for anything for free otherwise, I wouldn't have signed up for a security system, but I was looking for a vendor that would deliver on what they could. I tried to call their customer service once and I was on hold for 25 minutes. I hung up. I’m currently actively looking for another security company because the situation is terrible and they can't get the basics right. If they're going to address it, I'm interested in it. I have had no security from them and I haven’t even had a chance to use them, but they’ve been charging my card for two months. I am going to hopefully dispute the charges on my credit card bill because they have no shame in charging me monthly. I've had a terrible experience with them.

I went with the standard security package. The app was one of the selling points of the package and the alarm that comes with it was amazing for me. But the ability to purchase a hardware outside and then just add it to our home system was a big thing for us. I wanted to purchase other cameras and I had a Nest Hello Doorbell and I couldn’t sign on to the system. What drove us to ADT at first was being able to tie other systems into it, but their monthly price was ridiculously high compared to Link. So, being able to tie a common off-the-shelf hardware into the Link System would be a good feature.

Other than that, since having the system, I feel better when I go out. There was one time when my oven produced a smoke and the smoke detector was close enough that it detected it. I was scrambling to get the food out and it drove me insane when an agent just hopped in right away in the panel. But at the end of the day, I’d rather do that than nothing at all. Customer service is the key for us, especially when it comes to security Link Interactive is doing good so far. Their sales team was not pushy and answered all the questions I asked very patiently.

This is the best thing for the buck. I think home security systems are relatively expensive across the board. But this one is the one that is most accessible to me. Price was the number one reason I went with Link and the second reason was that I felt like the company was easy to work with and was on my side.

With Link, my wife is not freaked out. I appreciate that Link Interactive has been very on top of their game. It took me a while to activate my system. And they called me periodically about it without trying to irritate me. They were definitely willing to make sure the customer was supported, even outside of what they really need or have to.

I have their basic plan and the system's got great features and it still has room to add more security if I choose to. It's a 2 gig system, and compared to other ones in the market, this one seems to be more user-friendly. Also, Link Interactive is very cost effective compared to others that charge more for the same service. With the system put in, it's a lot easier to sleep at night and I feel protected and comfortable. I would definitely recommend this to all of my family and friends. Link Interactive is very upfront and forward, and people can trust them.

When I went to return the glass window break sensors, they told me that the time to return them already passed. They also didn’t give me an offer for the different models that they had for the window units. I wanted the unit that had Bluetooth because I’ve got everything in my house Wi-Fi and Bluetooth compatible and fully automated. But they didn’t tell me that was an option until it was too late. They also told me if I still returned the glass window break sensors, I’d have to return and reinstall everything, too.

When I installed the shock sensors and I asked them what the configuration was, they told me the sensors were not compatible with the system. Then, it took about a month to have somebody tell me what I had to do to set it up. It wasn’t even a complicated setting and it was just one thing that I needed to know. However, by the time that happened, I got another window broken. Now, I finally have them up, but the window sensors would only detect one-half of the window, not the other half. So, it’s been kind of a terrible experience.

At the moment, I have two shock sensors, three window breaks, and outside of that, I have three door sensors for my sliding door and my two doors. The security equipment I got works and I don't have an issue with the quality per se. But there are certain devices that don't fit well with other stuff. For example, even with the shock sensors, it is very difficult for the system to detect when the window opens and closes.

Also, I would have been happy if the system I got was compatible for me to be able to connect to an existing Google Home or Alexa. Right now, I could connect or reconnect it through Alarm.com but all I could do is set the alarm and arm the alarm stay. I would like to be able to arm my alarm away and if the password would be secure, to be able to disarm my alarm either by saying my alarm code or by authenticating me through my phone. I also bought a siren for the other side of my house and that siren has problems connecting.

Other than that, I use the smartphone feature all the time and it's good. It’s a little slow, but most things that are connected have a little bit of a lag. Link’s system is a little expensive, too, and they could be a little cheaper. I wouldn’t recommend them, but I wouldn’t bash them either. And if a friend would ask me about them, I’d tell him that he’s going to have a lot of issues.

In addition, Link offered the same thing for a cheaper price. I could buy whatever aftermarket product that I want as long as it was on Z-Wave and then I could get it linked with the alarm system so, I went with Link Interactive. I was looking at ADT to link my cameras and to get their new upgraded software system and stuff. It was $60 a month and all the equipment together came to about $400 or $600. The sales guy was great and very direct. When we got the equipment, the garage door alarm system wasn’t working correctly. The first rep that I talked to was very helpful with trying to troubleshoot it. Everybody that we talked to before has been very helpful in trying to get things fixed. Once we got it corrected, everything was good to go.

If you’re not used to hooking stuff up, like games and TV's to sound bars, the installation can be a little challenging. The installation instructions were not detailed enough, specifically out of the box. The booklet didn't say to go to YouTube and watch the video. If the booklet had that so you could follow along, that may have been helpful. Once we went to the website or the YouTube channel, that helped. So, the initial process wasn’t clear, but once we dove deeper and went online, then it was easy.

The features on the system are good, everything is up to date and competitive. We use the smartphone features all the time and they are convenient. In addition, the system announces if the front door, the back door, or the garage door is open. With ADT, it would just chime, but you don’t know which door it is. I also really enjoy the identification on the system or the command center. I feel secure with my security system installed and I’m happy with my purchase.

So, for such a big process, that’s something that should have been told to us when we were activating our systems. I wasn’t very happy with that part of the process. Nonetheless, it has been a good experience in a sense that after we lived here a month, someone finally told us how to use the cameras. A girl helped us a lot to get the cameras set up. She was really helpful and professional. I had no idea that it wasn’t recording and so, we had something stolen out of our car, and we had no video of it. Now that we have all the system set up, we can now use both the alarm and the cameras.

We looked for a system with basic services such as the monitoring and the service that they provided, and the features that Link Interactive offered were good. I also have their basic app where I can turn the system on and off. Their sales guy followed up well and I was surprised. Usually, once you talk to them, you don’t hear anything else, or you end up talking to twelve different people. But I was able to get a hold of the same guy and worked through that with him. He went a little bit above and beyond with some questions that I had. He was sending me text message updates because we were trying to get a couple of issues taken care of upfront. Overall, the sales and the tech went really well.

The features offered in my system are good. I got the geo-fencing and I like how they named everything. So, when you open the door it says back door open. I'm very happy with it. Moreover, I was able to pick the number of door and motion sensors that I wanted, as well as the glass breaks. And then I added some from their standard package. It's flexible. Not only that, everything seems to function well. I don't have any issues.

One of the things they called me about is when I needed to reset my geo-fencing because I noticed that when we drove away and it didn't arm itself. I just got to get around and reset that. The geo-fencing also works with the phone so when you drive away or when you come home, you could disarm it from the phone without having to set off the alarm and then go in and turn it off. Overall, while not much has changed in my sense of security since I work from home, my wife has noticed that when I'm in the shop downstairs, I make some loud noises and the glass break sensor would go off. And she'll come down to make sure I'm alright. I feel better now about taking trips since I got a decent system that somebody is paying attention to.

Then when I called back a couple days later, they told me that it’ll be $20 a month and it got me thinking. The only question I’ve had was I had gone down to where I don’t need the monitoring from them. And for what it does, $20 a month seems pricey so I’m actively looking at different systems where I don’t have to deal with that. Within a few years, the system will pay off for itself. Other than that, the quality of the security equipment itself seems to be okay and since we have it, I could just touch my phone and look at my house when I'm away. But every once in a while, it does something weird. But it might be the phone because then, it goes away. Also I wish I could have the audio as part of the package and have the ability of not having to commit paying a price for something that’s automated. Overall it has been a good experience and I would recommend them.

The Link Interactive representative whom I was talking to was very nice and knowledgeable. He presented the packages that they had, and I picked the features that I thought I would need in my system. I got the basic two doors and the motion sensor. I feel like it was a good choice, but I wished I had gone with the video option. The system was self-installed. The instructions were all pretty straightforward, and I put everything up. I didn’t need anything outside of what came in the box. But the only thing that was kind of iffy was the motion sensor. After I tested all the sensors, the door ones were easy, and I just open the door. But the motion sensor wasn’t really working. Yet it triggers whenever I'm not home and the dog moves around, so I know it works.

I also have the app on my phone. I turn it on when I'm in my car on the way to work and then I turn it off when I get to the house. It's kind of annoying whenever I open the door and the dog runs out, and I have to go disarm the alarm and keep an eye on my dog. So, it's nice to be able to disarm it from my phone before I get inside. That way I can do what I have to do. Also, when I'm upstairs, it's great as I don’t have to walk all the way back downstairs to arm it. The app is really convenient. I went with the three-year subscription, and the cost seems pretty fair considering the system itself came free after contract.

For example, I have gotten a new a garage system that helps me open and close the garage door. It was something simple, but the old company would not release my garage door information so I had to purchase a new one. And I didn't know how to do it. While the customer service rep at Link was on the phone with me, he sent me a screenshot of what to look for and what button to push to ensure I did it correctly. They have definitely gone beyond the call of duty on their customer service every single time and really helping me through the stuff.

Although I kept on ordering parts along the way, but the installation was a seamless process. I added a smoke detector and a doorbell camera. I have a strobe light I just ordered just a few days ago that's on its way here, and I'm putting it on my upstairs. The process has been going for about a month now because I kept adding more. The equipment is of great quality with a fair price, but I wouldn't be using it without the alarm.com feature. I have referred them a few times because of the positive customer service. Plus, the fact that they took the time to talk to me on the phone and walked me through everything was just amazing. They were really understanding and I could tell on the phone that they were really happy to help. They really have the patience even if sometimes people might be a little frustrated. Link Interactive is a great company.

I’ve been with Link Interactive for three months now and so far, the system's features seem to be sufficient. They utilized the same device I had from Safe Home that is used to program the system, took over its running, and sent me another card for it. When the original system was set up with Safe Home, they sent out a third-party to put in the equipment and when we had a problem with the motion detector, the third-party couldn't be bothered. They said they would come out and fix it but it would be a few months. Compared to that, Link Interactive's primary business model involves having homeowners set up the system themselves, which is pretty simple to do. It involves a magnet on one side of the window and a magnet on the other side. When the magnets get too far apart, it means the window is open and it triggers the alarm.

We also had a lot of false alarms with Safe Home and they admitted on not following their own policy during those times. They sent out the Los Angeles police department to the house with no reason then the cops told me that a false alarm cost 350 bucks. Then after a while, the cops stopped showing up and wouldn't come if it was really a problem. With Link Interactive, we only had one false alarm which I assume is because of the advances in technology. Plus, the cost of Link's service is the same as Safe Home's but I like the quality of Link's monitors and that their staff is willing to interact with and explain things to me. It's a competent and professional organization that understands its job and deserves its high ratings.

I love the features in my system and I am really happy with them. I also think that their smartphone features are very useful to have. The system is very easy to use. I feel a lot more comfortable since one of the main concerns is while we’re sleeping, we don’t want to have any break ins or any surprises so we do arm the system. I have recommended Link Interactive to a lot of my friends.

I was the one who did the install, and I was told that it was going to be under my name and not my father's. And then, my daughter called and set up the rest of it on her own. Everyone was able to work through with her, and she didn't have any issues. I like the fact that she can or that we can use our cell phones to monitor the activity. I wanted to do something that was the safest possible and simple because she stays in an apartment building, and the Link Interactive system works pretty right. The cost is reasonable, and my daughter feels comfortable now.

The system is comprehensive and everything was straightforward. The people at Link did what we told them to do. The only thing that threw me back was the activation because they were not very specific to let us know that it was on demo mode. They told me that I have to call and notify them that they need to activate it. Nobody told us to do that and if we had not inquired then the system would have been in demo mode forever. It was a daunting realization. And because of that, I was going to get to the point of canceling it. Besides that, everything was smooth. If they can correct that for future people, it’s going to avoid issues.

Link Interactive has a lot better cost and quality than their competitors out there. I shopped around and looked at ADT and some of the other big companies, and they had older equipment and were a lot more expensive for the monitoring and for what you get. In addition, Link Interactive's customer service is always very responsive. I had an extra piece that I didn't need and I had no problems sending it back. They have a good system and it really works. I'd definitely recommend it.

Installing the system was simple so I just followed the steps and installed it myself. Also, Link's reps were great. I called them to activate the system. They helped me when I was trying to figure out how to plug in my phone's Bluetooth to the device so when I get home, it would unlock itself. I also love the 7-inch touchscreen that I got. It looks very cool. The sensors are really small, which I like. Everything has been working well. I was reading reviews and some alarms didn’t want to unlock or it would take a minute. This one works great, so I highly recommend this.

We got the new one within four days and we put it up. The first three days, it worked great. We left town for a weekend and I kept getting calls from the 1800 line. It didn’t say an intruder broke in, but it said that something had happened to the system. We called some neighbors and they checked, and there was nothing wrong with the house. We got there and that part of the system stopped working again. We could open and close the door and the home piece wasn’t picking it up, so we called Link Interactive back.

Link told us that we didn’t have it low enough, so we put three more holes in our door, and we slid it down, and it still wouldn’t work. When I originally signed our contract with them, they told us that we have 30 days, money-back guarantee, and we can walk away from it. We were into our 25th day and I called back. Every customer service person that we talked to was polite and they tried to help us. But I told them that there was absolutely nothing they could do or say. I didn’t want to be tied to this thing for two years and it did not work. So, if I gave them another week to figure it out, I’m locked and I was not interested in that. So, the rep let us talk to a supervisor. It was the fifth conversation I’ve had with them and we told the supervisor the same thing. The way our house is set up, if somebody breaks in, it’s probably going to be the door that’s not covered.

The rep said that sometimes the door facing the trim doesn’t work. They were not there during the installation, but they appreciate what I’ve had to say about their company. So, they said they were going to send me a UPS sticker, and I have to put the equipment back in the box and put the sticker in the box. I did that and I sent it back. And then last week, for probably six times, I got calls or text messages from Link Interactive. There were messages that the battery on the system was down and needed to be charged. I noticed on March 1st, I’ve been billed again. I called back on Friday last week, and I talked to a supervisor as they told us that they would take us out of the system. They said that that was not an issue and that the equipment I sent had been received. And once they accounted for all the materials, they would refund us for those months that we had paid in and that’s where we’re at today.

The installation’s more do-it-yourself, though it was relatively easy. There was one part where the sensor didn’t come on, and I had to call it in to find out what happened to it. The app from Alarm.com didn’t show me why the sensor was off. I was trying to go through the panel to find out what the status of the sensor was. It wasn’t that friendly to look for it and it took me some time. To this day, it's not that friendly of an app. In Vivint's app, when I see the probe, it can tell me green. If it's grayed out, that means the sensor is offline. That was something I was looking to see.

But the Link system has the features that we need. The Alarm.com also has more functions and I can have more users and accounts. I have another user who's helping me to monitor the office as a business, so that's working perfectly. The Alarm.com is something new and the function is easy. I can push the alert, and it sends an alert. I see the people who are connecting it and I like the alarm that way. That’s convenience for me to check the records and see who turned it on last. Although, the GUI is a bit outdated and could be better. I was looking for a more colorful flash color. Other than that, I'm okay with it. The feature works fine and the function works.

I called in last time to inquire about the proper procedure in the event that it's triggered and whose responsibility it is to call the police. Some of those policies are not clearly defined. As the end user, we ask these questions when things come up. It came up in the office, and I wasn’t quite sure how it should be done. I was hoping to get more clarification on how that would work. The rep put me on hold for a time, talked to somebody and got me the answers. I'm happy with that.