Find Home Alarm and Security Systems near you
About Link Interactive
Link Interactive offers cellular-based, automated security systems. The app-based control system allows users to lock their doors, adjust thermostats, monitor cameras and open and close the garage door from their cellular device. Plans begin at $30.99 per month, with no installation or activation fees. The company offers a 30-day money-back guarantee.
Find Home Alarm and Security Systems near you
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Crash and Smash technology
- DIY installation
- Add-on products available
- Cellular system
- Upfront equipment cost
- Strict cancellation policy
Link Interactive offers a simple DIY installation with three straightforward plans. Although the equipment costs money upfront, the contracts are flexible and discounts are available.
Link Interactive Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,214,258 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I spoke to couple different security companies and at the price point, Link was offering the most features that I was looking for. Their sales team was very nice. They took a good time explaining everything and they were not pushy at all. I called back at least twice to get all the information that I wanted and check all the features that I wanted to integrate. They were very helpful and informative about the whole process. I installed the system myself, but I worked with Marsh over the phone. It took a couple of times because we had that switch to set up, but we got it done. I’m still trying to get more devices into the system because they offered that automation aspect of it. But so far, as far as the security goes, it’s great. It’s come in real handy. I like it. It is nice to have that peace of mind that it’s there.
Link had a better monthly rate and they made very little increases over the years that they’ve been open. The representative I talked to on the phone was very informative and very helpful. I started off with texting him, and then we got on the phone to clear a few things up and make it easier to talk. He spent tons of time with me and made sure I had everything I needed, which was very good. I installed the system myself and it was easy enough. The other ones are pre-setup, so you just had to put the devices where you needed them. I don’t really care for the sensors that stick on the windows and doors, so I requested a recessed sensor. So, they also had that where some companies did not -- it was something I definitely wanted. Whenever I have called them, they were very helpful and friendly, too. They said to not hesitate to call back if I needed anything. So, all is good right now.
One of my good friends has a system called a IQ Panel and I liked the features that it came with. I was doing some research to see which company sells it and Link Interactive was one of them. So I spoke to a representative who answered all of my questions and informed me on what the system comes with and what cool features the system has. That convinced me to go with it. The representative was very informative. He was very passionate about his work, his knowledge on what he sells, and that was enough to persuade me that this is the real deal.
The installation was very simple. It was do-it-yourself installation. After I installed the system, I called to ask them questions about a small problem that I ran into and they were able to assist me. It was a good experience. Unfortunately I had to give back the system because I was still under contract with Vivint and I wasn’t able to transfer my account to a different user. I was told that in order for me to close it down, I would have to pay the balance on the equipment, which looked like $700 and then I still had two more years on the contract. So I decided to finish the term and then once I’m done I’ll decide to switch to a different company.
Link Interactive is the only company that had the Qolsys 2 panel for a $200 thing with a three-year contract, and not paying $500 for it. However, they're one of the more expensive monitoring companies for alarm.com. There’s a lot of cheaper options.
I moved into a new home and so I decided to get a security system from Link Interactive. I’ve read a lot of reviews, and I liked that the activation was easy and that they were very affordable. I had Xfinity before and with them, I felt like I was just paying and paying because I was renting all the stuff. Then with Vivint, it was the same thing -- it was very expensive. Link is like any other systems, and all systems should be of this price.
When I called a 800 number, the guy that helped me was very helpful, and he was with me throughout the entire time. The only thing is that after you place your stuff, you don’t really hear from anyone anymore. Nobody checked me. Plus, they did not tell you how you were billed every month. Right now, I’m thinking, “Okay, I guess the way that I pay over the phone is the same way they are billing me.” I don’t know because I’ve never gotten a bill on my email or in the mail, and it is only my third or second month. Nevertheless, the features are good. You get your doorbell camera, and then you get three sensors as well as the control panel. Then, you download the app. I like to be able to use the app to activate my system. So, in case I forget, it has a reminder feature. If I leave my house, it will tell me, “Hey, you left, and you didn’t turn your alarm on.”
We got Link Interactive to replace the one that we already had. Vivint do long-term contacts and they are expensive, and I prefer Link because there are no contracts and you can cancel any time. You don't have an obligation and it is way cheaper, and I get the same services. Their customer service and sales team have been very good. We only did a partial installation so far of the doorways, and it was easy enough. Everything has been good. We have the automated package, where we have the doorbell and the AC controller. Everything has been good. It's a good feeling having the alarm system. -- we're in Texas and every house has one.
I had another company that was good for a long time, and then the guy retired in my area so we did not have service. And then I tried to get another company that offered free installation. I called them up, but they never came. We did some research and Link looked easy to install. I'm an appliance repairman, so I have a lot of experience, and I installed it well. The system works good. Their representatives are very good too, and their techs knew their stuff. The features offered in the package are very good. I had a little trouble at first with the smart features but as soon as I learned them, it was easy.
I live in a very bad area and there is a lot of drug dealers, which attract thieves. I lock my gate and then I have the security cameras, and as soon as I posted the sign that the Link people sent me by the gate, they stay away. We prosecuted a few of them a few years ago and they already know that I'm not going to mess around. I won't allow them to come around and take stuff.
Link had a system in the house that we purchased, so we continued the service with them. When they had to do something with the system after we took over, they did it over the phone. We also added one camera, of which I installed easily. The one gentleman that I spoke with was very nice. It has been a very good experience.
I like that I get an email every time the facility is armed and disarmed. The service is really nice and its quality is good.
I liked Link's app when I went to it. The customer service was great. I like everything with Link like the cost and quality, but I do not like not being able to lock my door through the app. I don’t have that feature yet. If I’m not there and we forget to lock the door, I just do the alarm thing.
I had to downgrade my service. I didn't realize that I could downgrade it to just what I needed, which was just the video recording for the doorbell. I thought I was locked into the bigger package with the full alarm system but it didn't really suit my needs. We have a lot of coming and going in my house so I didn’t want to be navigating the whole system and turning it on and off. So we didn't end up using that. The best purpose for me and my home is just the video navigation. I don’t love the contract stuff and then having to buy all the equipment and then not use it. But I understand there's a purpose to that. Other than that, the customer service has been pretty good. They're responsive over the email.
I got my issue resolved finally but Link Interactive increased the price without even telling me and it was under a year or two into my contract. They said it’s in the fine print that they're allowed to increase the rate of my monthly service charge. But I had no idea. When I was signing up, no one said this could happen in a year or two in the middle of the contract. To me, it doesn’t make sense. I signed a three-year contract with the company. When we have a two-year contract with Comcast, the price doesn’t change. Even when it does, Comcast would say what the price would be for the second year. No one just buries it and says, “Hey, look, you’re stuck in the contract. You can’t go anywhere and the price is gonna increase.”
Then when I tried to ask them about it, no one called me back and it was hard to get ahold of someone. It was actually when I went to cancel that they rectified the whole situation. Apparently, the person who was supposed to get someone to address it for me six months ago was let go. But above and beyond that, the customer service has been good for the most part. When I was getting the service set up, they were good about getting my questions answered quickly. Then I installed everything myself which was a bit of a chore but they were responsive. It’s also easier to stick with a provider than to leave, especially when it’s the same price pretty much everywhere.
We’re fond of Alarm.com and we found Link there. Buying the system was simple and it took probably 15 minutes over the phone. They were good with their customer service. Their rep set everything up over the phone. When the unit came, I just put the system in myself and called Link up. They started monitoring it. The system worked the minute we put it up. Quality-wise, it’s what I expected.
Link Interactive offered an Alarm.com backend which was something that I was looking into as a good service to go with as far as alarm companies go. I had a good experience with the salesperson whom I talked to who really ran down all the options. He ran through some of the other Alarm.com companies as well, and when I spoke with those other companies, they confirmed what the rep had said to me when we spoke. I appreciated the honesty and transparency from him. The system I got from Link is better than the ADT system my parents have. It has more features and I like that I can use the app which is easy to figure out. Also, I can always control various settings through the main panel. Their equipment is of good quality as well.
Link had the previous company that I used to have. They also sent me a free monitor device. They were very flexible and good. I spoke to so many of their reps and they were excellent. I installed the monitors because they don’t provide the service installation. It was complicated. I still need to call Link because of some of the things I don’t understand. The thing that’s complicated for me is my alarm system. When it goes off, I don’t know if it goes into the center because nobody calls me. Other than that, the quality of the system is not bad.
The house we bought came with Link pre-installed and we transferred over. When we first started, we had some issues connecting the system because the cell network wasn’t fully working. We discussed a few things with their customer reps and eventually, we settled on going through Wi-Fi instead of doing the self-service. We liked their quick responses. The quality of the system is fine too.
I wanted to protect my belongings and my family. Link was a great system while I had it. They were really responsive and really helpful in picking out the equipment and the services that I needed. They didn’t really try to push me into anything, which surprised me. I was expecting kind of a high-pressure sales pitch and didn’t get any of that. They made everything really affordable. Initially, it seemed like it was gonna be too expensive to get all the equipment but somehow, they got the price down to 80 bucks. That was for everything including the nice panel. They were just wonderful.
The installation was very simple. All the parts came with numbered boxes and you just install them in the order that they came. There was a Pion stick tape and they gave instructions. Once I got all that done, I plugged in the main control panel and it picked up all the sensors. I tested them then called in and they activated the account.
I had every feature that I was looking for and more. The panel that they offered was easily the industry’s most feature-rich panel. They chose that for a reason because they wanted to be able to offer as much as they could to their customers. I could have a streaming video, I could have static sensors, and I could have outdoor cameras. I could have anything I wanted. They sold all that and they serviced it. But they also made it clear that I could buy it on my own and add it to the system if I could find it cheaper somewhere else. They weren’t even trying to lock me into a system where I had to buy stuff from them.
Link had great people. They had great customer service and they were very responsive. Everything came quickly and with the assurance that my local laws had been checked and I wasn’t gonna be breaking any laws by installing this thing. They did all the footwork for me and made it really easy. But I ended up moving and getting rid of the system. I just didn’t need it in the new location. But although I didn’t have a great deal of opportunity to use the system, it worked great and had capabilities beyond what I was expecting. It had the ability to add hundreds of home automation tools that you could control from the device and not have to tie up a dedicated controller that you have to program yourself and connect to touchscreens. You have one system that controls your security and your home automation. It was really convenient.
Link Interactive's price is more reasonable than other providers. Plus, with them, there is no installation hassle during which someone has to come. It is a do-it-on-your-own system which is easier. Customer service has also been perfect. Their reps are always responsive whenever I call and they're always helpful and polite. Overall, I'm satisfied with Link.
Link Interactive has a flexible product at a good price. Their customer service and the quality of their system were excellent.
Link Interactive has very friendly associates. I switched to them because of the explanation they provided to me with regard to existing equipment in my house. I would be able to leverage my existing system which would make a very low-cost switchover. That was very attractive to me. I installed their system myself and the instructions I received from them were very clear and easy to follow. Now it performs as expected. I have a full touchscreen panel which is very easy to use and run. I also love the app that is connected through alarm.com.
I started with Link Interactive on the 17th but yesterday was the first day that I could actually arm the system. They were blaming Alarm.com that it was taking so long because it was Alarm.com’s issue. We didn’t even know how to deal with it. Since probably the 21st, it had been a daily activity trying to get with them and get things taken care of. They weren’t even talking so I gave them a credit card number. They haven’t charged it yet. So I give them that. They said they’ll charge me on the 1st. They got the system working last night then they charged it today. So probably that’s what they were saying. But it was a complete headache.
It was to a point where I already got the contract and I knew I couldn’t get out of it. So I was like, “You know what, I’m just gonna pay you the money. I just pay you the monthly fee. Just leave me alone.” ADT sent me a thing that says you get a $100 gift card if you go through them. So I sent Link Interactive that and they went, “That’s not us.” They treated me like they didn't really care how pissed I was since I had already locked in their contract. The person I bought the home from either had to pay an exit fee or I could just pick up the contract. But he did me so good and he is the only reason I stuck with Link Interactive. Otherwise, I would have ripped up the contract and they can deal with it themselves.
The previous homeowner was like, “If you wanna take it over, here’s the contract.” I got the contract and the transfer form through email and we did that at closing. I did the transfer paperwork but I got nothing from Link. I contacted Link Interactive for five days and then I gave them a break. It was Friday and they were closed. I thought they probably wouldn't be open until Monday. It said it would be assigned to somebody but it wasn’t or they never got back to me until we called them. It was the following Tuesday when I finally called them and I had a guy pretty much tell me to go online, go through the system and do it. The rep didn’t say it wasn’t his problem but it wasn’t his problem. It was assigned to somebody else who would be contacting with but they didn’t.
I guess the previous owner was supposed to have done the other side of the transfer and he didn’t get to it or Link Interactive didn’t tell him to do it. It was like, “Well, we can’t do anything 'til he signs this.” We asked if Link was gonna contact the previous owner but we never really got answers. So I called the previous owner and he was like, “Oh, I’ll do it right now.” He ended up sending over the authorization. So I thought that was good. But Link Interactive went back and forth with me. I couldn't even get the system on the internet. They kept telling me to leave it on so I did but they had no way to communicate with it because it’s not a cellphone service. I think it goes through the internet. But I can’t hook it up through the internet because they won’t give me any passwords to do it.
My wife talked to Connor yesterday at Link Interactive and he was absolutely amazing. She's happy with him. We were able to arm the system last night to go to bed and then when we left this morning, we armed it. It’s all up and running now but there’s still one thing missing. There’s a malfunction somewhere and they keep saying, “Well, it should be near an adjacent wall.” But that sensor is saying it’s in the master room, which is on the opposite side of the house.
They sent us a picture but we have no clue where it’s at. They didn’t send the tech out. I don’t even know if they’re only internet people and they have no representatives that come out. I’d love to see somebody come out but I made it perfectly clear that I didn't have a clue what I was doing and nobody ever said, “You know what, we’ll just send somebody out there and make it a lot easier for you.” It’s like we’re trying to figure out how to use the system ourselves although Link Interactive sent my wife a little booklet so we have at least a digital copy of that. In fact, yesterday, when Connor asked what else he could do, my wife was like, “Can you tell me how to arm it? ‘Cause I don’t even know how to arm the system or shut it off.”
While I don't have everything up yet for Link Interactive's system, setting things up has been easy. For the quality of this system, the cost is good.
I talked to a couple other reps from other companies and out of everyone I talked to, Link had the best product and the best customer service. For the price, the service they offered was very reasonable and the customer service representative on the phone was one of the more polite ones I’ve talked to. So that made it quick and easy for me to choose Link Interactive. Then setting up the equipment was relatively easy, although some of the instructions in the box could’ve been more user-friendly. There wasn’t really any step 1, step 2, step 3... The box just showed up with a bunch of equipment so I had to figure out what I needed to do first. There were also a few things that I had to modify because I already had an existing system so I was trying to integrate the two. But Link Interactive has an 800 number you can call and it was really easy to call and get any questions answered.
Link Interactive's salesperson did not tell me that their equipment had to be mounted. Plus the equipment came with totally different cameras than what I asked for. I didn't want the service anymore and I shipped their equipment back. They charged me for the equipment and I never got refunded.
The experience has been great as far as the alarm system goes. The quality of the system is good so far. No major errors or defects that I can tell. And overall they've been fast and phenomenal.
My mom already had Link Interactive for the last five years so she referred me, and I was happy with the prices and with the products. It made it easy as to go with something that I already was familiar with. Their reps were also knowledgeable and friendly. But I was confused how I would activate it. I didn't really know the next step and I didn't know what number to call. When I got the individual he said, “Yeah. I guess I could help you set that up.” I said, “Okay.” I didn't know any other way."
It could have been just a simple paper in the box that said, “Go ahead and install all the equipment. And once you’re done, first thing you do is go to this website,” or, “First thing you do is call us back and we’ll walk you through the process.” I just moved into a new house in a new area. I was really eager to put the alarm up and get it up and running, but for me, it was like I was the only one that was urgent to get it up and running. If I hadn't tried to push through it, it probably would've been like a week process. The information for me to get it up and going right away wasn’t at the same level as my urgency. But I’ve already referred Link to a handful of people. There was someone in my office who wished to have a little bit more security so I got that person on Link's website. And somebody else in the Nextdoor app responded to me and said, “Hey, can I get that info? ‘Cause I’m interested in getting what you have."
I needed a security system because I got a new home. Like the previous company I had, Link is a good provider and it has a good service. They kinda called to make sure that I was set up appropriately. My representative was very nice and extremely flexible, which I really liked. I loved the customization of my system. That was a really good feature for me.
But the installation was painful and it was not as easy as they say. You would expect the sensors and all those things to be put together. Mine wasn't. I don't know if I got an economy package or what but it was not as quick as they said. And I had a similar system before in the house that I bought. It was a matter of me getting it up and just taking that thing off and putting mine on. But with Link, I had to put the units together. That was the part for me that was like, "Huh."
They put the things for you and the sensors and all that. But the thing is not as simple. But after that, you're good. It wouldn't have even been bad though if I knew that it wasn't as simple as they were saying, which most things aren't in life. People cream puff their wares. I would've been prepared when I opened the box and put it that way. It's like, "Oh, we're not doing this today or tomorrow."
Also, I have a thermostat thing that I still haven't even figured out how to use. I opened the box when I came and wanted to put it up. But when I went to open the box and it was like, "Oh my god. Are you serious?" I literally pushed it off to another day. I gotta work and I'm not home like so many people are. I have to take the time to get with that. But I know it's gonna be great once everything is integrated together.
In terms of my purchasing experience and my customer service experience on the front end, it was great. The same can be said about the fact that Link is on the cellular system. That makes me feel good because it's independent of power. Being away, it has a backup and it's not a wire that's gonna be cut. That's why I went cellular versus a hard one.
But I'm getting work done and one of the windows replaced so my system's offline. When the sensors were being tweaked, they couldn't sense this and that. Someone went through and adjusted some stuff. I told my son, "They're gonna be doing the work in here. We're gonna be getting those windows out." When you install and reinstall, it's something they need to do. But no one has called me to ask if I was online. I am online now. But that piece was needing to be worked on.
Everything is good. But we couldn't ever figure that part out to program the punch code and to get it to slide in the door. They were saying I might need to get a new lock. But Link Interactive put it on me to contact ClicK-Fit and to order a whole new lock. We called together on 3-way. It was Link Alarm and Link, and then we tried to call the ClicK-Fit people, but the phone just rang for forever.
I went with Link since they were a little cheaper. But I didn't realize that I had to do all of the setup. The support wasn't really there when things weren't working right. I still haven't installed my camera. So I'm paying for things that I'm not using yet because we've not had the support that we need to get those things installed. The installation of the camera and the doorknob were not as easy as they appear or as I was told. If I understood that better, I would've just paid more and gone with a more expensive company.
The customer service was nice and they did a good job with trying to help me. But I didn't like the fact that when I called on the weekend to get help with the doorknob, they were only working during the business hours to support putting it in. Most people are available on the weekends to install things. So I didn't have the confidence to be able to install it. I had my dad help me install it. We installed it right but I think we have a jammed lock, so the functionality of the equipment wasn't really there.
Everybody at Link Interactive has been very helpful and nice. We've put up everything except their motion sensors. Even so, everything has been good. The system has been working for us.
We’re big fans of Link Interactive. The doorbell video thing is probably our favorite part and we love how we can access the relay alarm at home and then it’s smooth sailing once we’re here. The set up seemed pretty straightforward. There could've been a little better instructions, but we got the hang of it after a few trial and errors. The sensors for the doors need to be just right on top of each other. We were doing it more towards the top of the frame and it would recognize the door open but not the door shutting. So we had to take off and then readjust that to get a little closer to each other. Other than that, everything was fine. Their representative didn’t push too hard like some of these other sales reps would do, but he was very helpful. Once we got transitioned over to the next analyst, everyone was such a big help. We had a smooth and nice experience with Link.
Link Interactive Company Information
- Company Name:
- Link Interactive
- Company Type:
- Year Founded:
- Formerly Named:
- Link Home Security
- 3293 Harrison Blvd
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.