Link Interactive

I spoke to couple different security companies and at the price point, Link was offering the most features that I was looking for. Their sales team was very nice. They took a good time explaining everything and they were not pushy at all. I called back at least twice to get all the information that I wanted and check all the features that I wanted to integrate. They were very helpful and informative about the whole process. I installed the system myself, but I worked with Marsh over the phone. It took a couple of times because we had that switch to set up, but we got it done. I’m still trying to get more devices into the system because they offered that automation aspect of it. But so far, as far as the security goes, it’s great. It’s come in real handy. I like it. It is nice to have that peace of mind that it’s there.

Link had a better monthly rate and they made very little increases over the years that they’ve been open. The representative I talked to on the phone was very informative and very helpful. I started off with texting him, and then we got on the phone to clear a few things up and make it easier to talk. He spent tons of time with me and made sure I had everything I needed, which was very good. I installed the system myself and it was easy enough. The other ones are pre-setup, so you just had to put the devices where you needed them. I don’t really care for the sensors that stick on the windows and doors, so I requested a recessed sensor. So, they also had that where some companies did not -- it was something I definitely wanted. Whenever I have called them, they were very helpful and friendly, too. They said to not hesitate to call back if I needed anything. So, all is good right now.

One of my good friends has a system called a IQ Panel and I liked the features that it came with. I was doing some research to see which company sells it and Link Interactive was one of them. So I spoke to a representative who answered all of my questions and informed me on what the system comes with and what cool features the system has. That convinced me to go with it. The representative was very informative. He was very passionate about his work, his knowledge on what he sells, and that was enough to persuade me that this is the real deal.

Link Interactive is the only company that had the Qolsys 2 panel for a $200 thing with a three-year contract, and not paying $500 for it. However, they're one of the more expensive monitoring companies for alarm.com. There’s a lot of cheaper options.

I moved into a new home and so I decided to get a security system from Link Interactive. I’ve read a lot of reviews, and I liked that the activation was easy and that they were very affordable. I had Xfinity before and with them, I felt like I was just paying and paying because I was renting all the stuff. Then with Vivint, it was the same thing -- it was very expensive. Link is like any other systems, and all systems should be of this price.

We got Link Interactive to replace the one that we already had. Vivint do long-term contacts and they are expensive, and I prefer Link because there are no contracts and you can cancel any time. You don't have an obligation and it is way cheaper, and I get the same services. Their customer service and sales team have been very good. We only did a partial installation so far of the doorways, and it was easy enough. Everything has been good. We have the automated package, where we have the doorbell and the AC controller. Everything has been good. It's a good feeling having the alarm system. -- we're in Texas and every house has one.

I had another company that was good for a long time, and then the guy retired in my area so we did not have service. And then I tried to get another company that offered free installation. I called them up, but they never came. We did some research and Link looked easy to install. I'm an appliance repairman, so I have a lot of experience, and I installed it well. The system works good. Their representatives are very good too, and their techs knew their stuff. The features offered in the package are very good. I had a little trouble at first with the smart features but as soon as I learned them, it was easy.

Link had a system in the house that we purchased, so we continued the service with them. When they had to do something with the system after we took over, they did it over the phone. We also added one camera, of which I installed easily. The one gentleman that I spoke with was very nice. It has been a very good experience.

I like that I get an email every time the facility is armed and disarmed. The service is really nice and its quality is good.

I liked Link's app when I went to it. The customer service was great. I like everything with Link like the cost and quality, but I do not like not being able to lock my door through the app. I don’t have that feature yet. If I’m not there and we forget to lock the door, I just do the alarm thing.

I had to downgrade my service. I didn't realize that I could downgrade it to just what I needed, which was just the video recording for the doorbell. I thought I was locked into the bigger package with the full alarm system but it didn't really suit my needs. We have a lot of coming and going in my house so I didn’t want to be navigating the whole system and turning it on and off. So we didn't end up using that. The best purpose for me and my home is just the video navigation. I don’t love the contract stuff and then having to buy all the equipment and then not use it. But I understand there's a purpose to that. Other than that, the customer service has been pretty good. They're responsive over the email.

I got my issue resolved finally but Link Interactive increased the price without even telling me and it was under a year or two into my contract. They said it’s in the fine print that they're allowed to increase the rate of my monthly service charge. But I had no idea. When I was signing up, no one said this could happen in a year or two in the middle of the contract. To me, it doesn’t make sense. I signed a three-year contract with the company. When we have a two-year contract with Comcast, the price doesn’t change. Even when it does, Comcast would say what the price would be for the second year. No one just buries it and says, “Hey, look, you’re stuck in the contract. You can’t go anywhere and the price is gonna increase.”

We’re fond of Alarm.com and we found Link there. Buying the system was simple and it took probably 15 minutes over the phone. They were good with their customer service. Their rep set everything up over the phone. When the unit came, I just put the system in myself and called Link up. They started monitoring it. The system worked the minute we put it up. Quality-wise, it’s what I expected.

Link Interactive offered an Alarm.com backend which was something that I was looking into as a good service to go with as far as alarm companies go. I had a good experience with the salesperson whom I talked to who really ran down all the options. He ran through some of the other Alarm.com companies as well, and when I spoke with those other companies, they confirmed what the rep had said to me when we spoke. I appreciated the honesty and transparency from him. The system I got from Link is better than the ADT system my parents have. It has more features and I like that I can use the app which is easy to figure out. Also, I can always control various settings through the main panel. Their equipment is of good quality as well.

Link had the previous company that I used to have. They also sent me a free monitor device. They were very flexible and good. I spoke to so many of their reps and they were excellent. I installed the monitors because they don’t provide the service installation. It was complicated. I still need to call Link because of some of the things I don’t understand. The thing that’s complicated for me is my alarm system. When it goes off, I don’t know if it goes into the center because nobody calls me. Other than that, the quality of the system is not bad.

The house we bought came with Link pre-installed and we transferred over. When we first started, we had some issues connecting the system because the cell network wasn’t fully working. We discussed a few things with their customer reps and eventually, we settled on going through Wi-Fi instead of doing the self-service. We liked their quick responses. The quality of the system is fine too.

I wanted to protect my belongings and my family. Link was a great system while I had it. They were really responsive and really helpful in picking out the equipment and the services that I needed. They didn’t really try to push me into anything, which surprised me. I was expecting kind of a high-pressure sales pitch and didn’t get any of that. They made everything really affordable. Initially, it seemed like it was gonna be too expensive to get all the equipment but somehow, they got the price down to 80 bucks. That was for everything including the nice panel. They were just wonderful.

Link Interactive's price is more reasonable than other providers. Plus, with them, there is no installation hassle during which someone has to come. It is a do-it-on-your-own system which is easier. Customer service has also been perfect. Their reps are always responsive whenever I call and they're always helpful and polite. Overall, I'm satisfied with Link.

Link Interactive has a flexible product at a good price. Their customer service and the quality of their system were excellent.

Link Interactive has very friendly associates. I switched to them because of the explanation they provided to me with regard to existing equipment in my house. I would be able to leverage my existing system which would make a very low-cost switchover. That was very attractive to me. I installed their system myself and the instructions I received from them were very clear and easy to follow. Now it performs as expected. I have a full touchscreen panel which is very easy to use and run. I also love the app that is connected through alarm.com.

I started with Link Interactive on the 17th but yesterday was the first day that I could actually arm the system. They were blaming Alarm.com that it was taking so long because it was Alarm.com’s issue. We didn’t even know how to deal with it. Since probably the 21st, it had been a daily activity trying to get with them and get things taken care of. They weren’t even talking so I gave them a credit card number. They haven’t charged it yet. So I give them that. They said they’ll charge me on the 1st. They got the system working last night then they charged it today. So probably that’s what they were saying. But it was a complete headache.

While I don't have everything up yet for Link Interactive's system, setting things up has been easy. For the quality of this system, the cost is good.

I talked to a couple other reps from other companies and out of everyone I talked to, Link had the best product and the best customer service. For the price, the service they offered was very reasonable and the customer service representative on the phone was one of the more polite ones I’ve talked to. So that made it quick and easy for me to choose Link Interactive. Then setting up the equipment was relatively easy, although some of the instructions in the box could’ve been more user-friendly. There wasn’t really any step 1, step 2, step 3... The box just showed up with a bunch of equipment so I had to figure out what I needed to do first. There were also a few things that I had to modify because I already had an existing system so I was trying to integrate the two. But Link Interactive has an 800 number you can call and it was really easy to call and get any questions answered.

Link Interactive's salesperson did not tell me that their equipment had to be mounted. Plus the equipment came with totally different cameras than what I asked for. I didn't want the service anymore and I shipped their equipment back. They charged me for the equipment and I never got refunded.

The experience has been great as far as the alarm system goes. The quality of the system is good so far. No major errors or defects that I can tell. And overall they've been fast and phenomenal.

My mom already had Link Interactive for the last five years so she referred me, and I was happy with the prices and with the products. It made it easy as to go with something that I already was familiar with. Their reps were also knowledgeable and friendly. But I was confused how I would activate it. I didn't really know the next step and I didn't know what number to call. When I got the individual he said, “Yeah. I guess I could help you set that up.” I said, “Okay.” I didn't know any other way."

I needed a security system because I got a new home. Like the previous company I had, Link is a good provider and it has a good service. They kinda called to make sure that I was set up appropriately. My representative was very nice and extremely flexible, which I really liked. I loved the customization of my system. That was a really good feature for me.

Everything is good. But we couldn't ever figure that part out to program the punch code and to get it to slide in the door. They were saying I might need to get a new lock. But Link Interactive put it on me to contact ClicK-Fit and to order a whole new lock. We called together on 3-way. It was Link Alarm and Link, and then we tried to call the ClicK-Fit people, but the phone just rang for forever.

Everybody at Link Interactive has been very helpful and nice. We've put up everything except their motion sensors. Even so, everything has been good. The system has been working for us.

We’re big fans of Link Interactive. The doorbell video thing is probably our favorite part and we love how we can access the relay alarm at home and then it’s smooth sailing once we’re here. The set up seemed pretty straightforward. There could've been a little better instructions, but we got the hang of it after a few trial and errors. The sensors for the doors need to be just right on top of each other. We were doing it more towards the top of the frame and it would recognize the door open but not the door shutting. So we had to take off and then readjust that to get a little closer to each other. Other than that, everything was fine. Their representative didn’t push too hard like some of these other sales reps would do, but he was very helpful. Once we got transitioned over to the next analyst, everyone was such a big help. We had a smooth and nice experience with Link.