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About Link Interactive
Link Interactive offers cellular-based, automated security systems. The app-based control system allows users to lock their doors, adjust thermostats, monitor cameras and open and close the garage door from their cellular device. Plans begin at $30.99 per month, with no installation or activation fees. The company offers a 30-day money-back guarantee.
Pros & Cons
- Crash and Smash technology
- DIY installation
- Add-on products available
- Cellular system
- Upfront equipment cost
- Contract required
Link Interactive offers a simple DIY installation with three straightforward plans. Although the equipment costs money upfront, the contracts are flexible and discounts are available.
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Reviewed May 13, 2020
I spoke to couple different security companies and at the price point, Link was offering the most features that I was looking for. Their sales team was very nice. They took a good time explaining everything and they were not pushy at all. I called back at least twice to get all the information that I wanted and check all the features that I wanted to integrate. They were very helpful and informative about the whole process. I installed the system myself, but I worked with Marsh over the phone. It took a couple of times because we had that switch to set up, but we got it done. I’m still trying to get more devices into the system because they offered that automation aspect of it. But so far, as far as the security goes, it’s great. It’s come in real handy. I like it. It is nice to have that peace of mind that it’s there.
Reviewed May 12, 2020
Link had a better monthly rate and they made very little increases over the years that they’ve been open. The representative I talked to on the phone was very informative and very helpful. I started off with texting him, and then we got on the phone to clear a few things up and make it easier to talk. He spent tons of time with me and made sure I had everything I needed, which was very good. I installed the system myself and it was easy enough. The other ones are pre-setup, so you just had to put the devices where you needed them. I don’t really care for the sensors that stick on the windows and doors, so I requested a recessed sensor. So, they also had that where some companies did not -- it was something I definitely wanted. Whenever I have called them, they were very helpful and friendly, too. They said to not hesitate to call back if I needed anything. So, all is good right now.
Reviewed May 10, 2020
One of my good friends has a system called a IQ Panel and I liked the features that it came with. I was doing some research to see which company sells it and Link Interactive was one of them. So I spoke to a representative who answered all of my questions and informed me on what the system comes with and what cool features the system has. That convinced me to go with it. The representative was very informative. He was very passionate about his work, his knowledge on what he sells, and that was enough to persuade me that this is the real deal.
The installation was very simple. It was do-it-yourself installation. After I installed the system, I called to ask them questions about a small problem that I ran into and they were able to assist me. It was a good experience. Unfortunately I had to give back the system because I was still under contract with Vivint and I wasn’t able to transfer my account to a different user. I was told that in order for me to close it down, I would have to pay the balance on the equipment, which looked like $700 and then I still had two more years on the contract. So I decided to finish the term and then once I’m done I’ll decide to switch to a different company.
Reviewed May 9, 2020
Link Interactive is the only company that had the Qolsys 2 panel for a $200 thing with a three-year contract, and not paying $500 for it. However, they're one of the more expensive monitoring companies for alarm.com. There’s a lot of cheaper options.
Reviewed May 7, 2020
I moved into a new home and so I decided to get a security system from Link Interactive. I’ve read a lot of reviews, and I liked that the activation was easy and that they were very affordable. I had Xfinity before and with them, I felt like I was just paying and paying because I was renting all the stuff. Then with Vivint, it was the same thing -- it was very expensive. Link is like any other systems, and all systems should be of this price.
When I called a 800 number, the guy that helped me was very helpful, and he was with me throughout the entire time. The only thing is that after you place your stuff, you don’t really hear from anyone anymore. Nobody checked me. Plus, they did not tell you how you were billed every month. Right now, I’m thinking, “Okay, I guess the way that I pay over the phone is the same way they are billing me.” I don’t know because I’ve never gotten a bill on my email or in the mail, and it is only my third or second month. Nevertheless, the features are good. You get your doorbell camera, and then you get three sensors as well as the control panel. Then, you download the app. I like to be able to use the app to activate my system. So, in case I forget, it has a reminder feature. If I leave my house, it will tell me, “Hey, you left, and you didn’t turn your alarm on.”
Reviewed May 6, 2020
We got Link Interactive to replace the one that we already had. Vivint do long-term contacts and they are expensive, and I prefer Link because there are no contracts and you can cancel any time. You don't have an obligation and it is way cheaper, and I get the same services. Their customer service and sales team have been very good. We only did a partial installation so far of the doorways, and it was easy enough. Everything has been good. We have the automated package, where we have the doorbell and the AC controller. Everything has been good. It's a good feeling having the alarm system. -- we're in Texas and every house has one.
Reviewed May 5, 2020
I had another company that was good for a long time, and then the guy retired in my area so we did not have service. And then I tried to get another company that offered free installation. I called them up, but they never came. We did some research and Link looked easy to install. I'm an appliance repairman, so I have a lot of experience, and I installed it well. The system works good. Their representatives are very good too, and their techs knew their stuff. The features offered in the package are very good. I had a little trouble at first with the smart features but as soon as I learned them, it was easy.
I live in a very bad area and there is a lot of drug dealers, which attract thieves. I lock my gate and then I have the security cameras, and as soon as I posted the sign that the Link people sent me by the gate, they stay away. We prosecuted a few of them a few years ago and they already know that I'm not going to mess around. I won't allow them to come around and take stuff.
Reviewed May 4, 2020
Link had a system in the house that we purchased, so we continued the service with them. When they had to do something with the system after we took over, they did it over the phone. We also added one camera, of which I installed easily. The one gentleman that I spoke with was very nice. It has been a very good experience.
Reviewed May 3, 2020
I like that I get an email every time the facility is armed and disarmed. The service is really nice and its quality is good.
Reviewed May 2, 2020
I liked Link's app when I went to it. The customer service was great. I like everything with Link like the cost and quality, but I do not like not being able to lock my door through the app. I don’t have that feature yet. If I’m not there and we forget to lock the door, I just do the alarm thing.
Reviewed May 1, 2020
I had to downgrade my service. I didn't realize that I could downgrade it to just what I needed, which was just the video recording for the doorbell. I thought I was locked into the bigger package with the full alarm system but it didn't really suit my needs. We have a lot of coming and going in my house so I didn’t want to be navigating the whole system and turning it on and off. So we didn't end up using that. The best purpose for me and my home is just the video navigation. I don’t love the contract stuff and then having to buy all the equipment and then not use it. But I understand there's a purpose to that. Other than that, the customer service has been pretty good. They're responsive over the email.
Reviewed April 30, 2020
I got my issue resolved finally but Link Interactive increased the price without even telling me and it was under a year or two into my contract. They said it’s in the fine print that they're allowed to increase the rate of my monthly service charge. But I had no idea. When I was signing up, no one said this could happen in a year or two in the middle of the contract. To me, it doesn’t make sense. I signed a three-year contract with the company. When we have a two-year contract with Comcast, the price doesn’t change. Even when it does, Comcast would say what the price would be for the second year. No one just buries it and says, “Hey, look, you’re stuck in the contract. You can’t go anywhere and the price is gonna increase.”
Then when I tried to ask them about it, no one called me back and it was hard to get ahold of someone. It was actually when I went to cancel that they rectified the whole situation. Apparently, the person who was supposed to get someone to address it for me six months ago was let go. But above and beyond that, the customer service has been good for the most part. When I was getting the service set up, they were good about getting my questions answered quickly. Then I installed everything myself which was a bit of a chore but they were responsive. It’s also easier to stick with a provider than to leave, especially when it’s the same price pretty much everywhere.
Reviewed April 29, 2020
We’re fond of Alarm.com and we found Link there. Buying the system was simple and it took probably 15 minutes over the phone. They were good with their customer service. Their rep set everything up over the phone. When the unit came, I just put the system in myself and called Link up. They started monitoring it. The system worked the minute we put it up. Quality-wise, it’s what I expected.
Reviewed April 28, 2020
Link Interactive offered an Alarm.com backend which was something that I was looking into as a good service to go with as far as alarm companies go. I had a good experience with the salesperson whom I talked to who really ran down all the options. He ran through some of the other Alarm.com companies as well, and when I spoke with those other companies, they confirmed what the rep had said to me when we spoke. I appreciated the honesty and transparency from him. The system I got from Link is better than the ADT system my parents have. It has more features and I like that I can use the app which is easy to figure out. Also, I can always control various settings through the main panel. Their equipment is of good quality as well.
Reviewed April 27, 2020
Link had the previous company that I used to have. They also sent me a free monitor device. They were very flexible and good. I spoke to so many of their reps and they were excellent. I installed the monitors because they don’t provide the service installation. It was complicated. I still need to call Link because of some of the things I don’t understand. The thing that’s complicated for me is my alarm system. When it goes off, I don’t know if it goes into the center because nobody calls me. Other than that, the quality of the system is not bad.
Reviewed April 26, 2020
The house we bought came with Link pre-installed and we transferred over. When we first started, we had some issues connecting the system because the cell network wasn’t fully working. We discussed a few things with their customer reps and eventually, we settled on going through Wi-Fi instead of doing the self-service. We liked their quick responses. The quality of the system is fine too.
Reviewed April 25, 2020
I wanted to protect my belongings and my family. Link was a great system while I had it. They were really responsive and really helpful in picking out the equipment and the services that I needed. They didn’t really try to push me into anything, which surprised me. I was expecting kind of a high-pressure sales pitch and didn’t get any of that. They made everything really affordable. Initially, it seemed like it was gonna be too expensive to get all the equipment but somehow, they got the price down to 80 bucks. That was for everything including the nice panel. They were just wonderful.
The installation was very simple. All the parts came with numbered boxes and you just install them in the order that they came. There was a Pion stick tape and they gave instructions. Once I got all that done, I plugged in the main control panel and it picked up all the sensors. I tested them then called in and they activated the account.
I had every feature that I was looking for and more. The panel that they offered was easily the industry’s most feature-rich panel. They chose that for a reason because they wanted to be able to offer as much as they could to their customers. I could have a streaming video, I could have static sensors, and I could have outdoor cameras. I could have anything I wanted. They sold all that and they serviced it. But they also made it clear that I could buy it on my own and add it to the system if I could find it cheaper somewhere else. They weren’t even trying to lock me into a system where I had to buy stuff from them.
Link had great people. They had great customer service and they were very responsive. Everything came quickly and with the assurance that my local laws had been checked and I wasn’t gonna be breaking any laws by installing this thing. They did all the footwork for me and made it really easy. But I ended up moving and getting rid of the system. I just didn’t need it in the new location. But although I didn’t have a great deal of opportunity to use the system, it worked great and had capabilities beyond what I was expecting. It had the ability to add hundreds of home automation tools that you could control from the device and not have to tie up a dedicated controller that you have to program yourself and connect to touchscreens. You have one system that controls your security and your home automation. It was really convenient.
Reviewed April 24, 2020
Link Interactive's price is more reasonable than other providers. Plus, with them, there is no installation hassle during which someone has to come. It is a do-it-on-your-own system which is easier. Customer service has also been perfect. Their reps are always responsive whenever I call and they're always helpful and polite. Overall, I'm satisfied with Link.
Reviewed April 24, 2020
Link Interactive has a flexible product at a good price. Their customer service and the quality of their system were excellent.
Reviewed April 23, 2020
Link Interactive has very friendly associates. I switched to them because of the explanation they provided to me with regard to existing equipment in my house. I would be able to leverage my existing system which would make a very low-cost switchover. That was very attractive to me. I installed their system myself and the instructions I received from them were very clear and easy to follow. Now it performs as expected. I have a full touchscreen panel which is very easy to use and run. I also love the app that is connected through alarm.com.
Reviewed April 23, 2020
I started with Link Interactive on the 17th but yesterday was the first day that I could actually arm the system. They were blaming Alarm.com that it was taking so long because it was Alarm.com’s issue. We didn’t even know how to deal with it. Since probably the 21st, it had been a daily activity trying to get with them and get things taken care of. They weren’t even talking so I gave them a credit card number. They haven’t charged it yet. So I give them that. They said they’ll charge me on the 1st. They got the system working last night then they charged it today. So probably that’s what they were saying. But it was a complete headache.
It was to a point where I already got the contract and I knew I couldn’t get out of it. So I was like, “You know what, I’m just gonna pay you the money. I just pay you the monthly fee. Just leave me alone.” ADT sent me a thing that says you get a $100 gift card if you go through them. So I sent Link Interactive that and they went, “That’s not us.” They treated me like they didn't really care how pissed I was since I had already locked in their contract. The person I bought the home from either had to pay an exit fee or I could just pick up the contract. But he did me so good and he is the only reason I stuck with Link Interactive. Otherwise, I would have ripped up the contract and they can deal with it themselves.
The previous homeowner was like, “If you wanna take it over, here’s the contract.” I got the contract and the transfer form through email and we did that at closing. I did the transfer paperwork but I got nothing from Link. I contacted Link Interactive for five days and then I gave them a break. It was Friday and they were closed. I thought they probably wouldn't be open until Monday. It said it would be assigned to somebody but it wasn’t or they never got back to me until we called them. It was the following Tuesday when I finally called them and I had a guy pretty much tell me to go online, go through the system and do it. The rep didn’t say it wasn’t his problem but it wasn’t his problem. It was assigned to somebody else who would be contacting with but they didn’t.
I guess the previous owner was supposed to have done the other side of the transfer and he didn’t get to it or Link Interactive didn’t tell him to do it. It was like, “Well, we can’t do anything 'til he signs this.” We asked if Link was gonna contact the previous owner but we never really got answers. So I called the previous owner and he was like, “Oh, I’ll do it right now.” He ended up sending over the authorization. So I thought that was good. But Link Interactive went back and forth with me. I couldn't even get the system on the internet. They kept telling me to leave it on so I did but they had no way to communicate with it because it’s not a cellphone service. I think it goes through the internet. But I can’t hook it up through the internet because they won’t give me any passwords to do it.
My wife talked to Connor yesterday at Link Interactive and he was absolutely amazing. She's happy with him. We were able to arm the system last night to go to bed and then when we left this morning, we armed it. It’s all up and running now but there’s still one thing missing. There’s a malfunction somewhere and they keep saying, “Well, it should be near an adjacent wall.” But that sensor is saying it’s in the master room, which is on the opposite side of the house.
They sent us a picture but we have no clue where it’s at. They didn’t send the tech out. I don’t even know if they’re only internet people and they have no representatives that come out. I’d love to see somebody come out but I made it perfectly clear that I didn't have a clue what I was doing and nobody ever said, “You know what, we’ll just send somebody out there and make it a lot easier for you.” It’s like we’re trying to figure out how to use the system ourselves although Link Interactive sent my wife a little booklet so we have at least a digital copy of that. In fact, yesterday, when Connor asked what else he could do, my wife was like, “Can you tell me how to arm it? ‘Cause I don’t even know how to arm the system or shut it off.”
Reviewed April 22, 2020
While I don't have everything up yet for Link Interactive's system, setting things up has been easy. For the quality of this system, the cost is good.
Reviewed April 21, 2020
I talked to a couple other reps from other companies and out of everyone I talked to, Link had the best product and the best customer service. For the price, the service they offered was very reasonable and the customer service representative on the phone was one of the more polite ones I’ve talked to. So that made it quick and easy for me to choose Link Interactive. Then setting up the equipment was relatively easy, although some of the instructions in the box could’ve been more user-friendly. There wasn’t really any step 1, step 2, step 3... The box just showed up with a bunch of equipment so I had to figure out what I needed to do first. There were also a few things that I had to modify because I already had an existing system so I was trying to integrate the two. But Link Interactive has an 800 number you can call and it was really easy to call and get any questions answered.
Reviewed April 20, 2020
Link Interactive's salesperson did not tell me that their equipment had to be mounted. Plus the equipment came with totally different cameras than what I asked for. I didn't want the service anymore and I shipped their equipment back. They charged me for the equipment and I never got refunded.
Reviewed April 19, 2020
The experience has been great as far as the alarm system goes. The quality of the system is good so far. No major errors or defects that I can tell. And overall they've been fast and phenomenal.
Reviewed April 18, 2020
My mom already had Link Interactive for the last five years so she referred me, and I was happy with the prices and with the products. It made it easy as to go with something that I already was familiar with. Their reps were also knowledgeable and friendly. But I was confused how I would activate it. I didn't really know the next step and I didn't know what number to call. When I got the individual he said, “Yeah. I guess I could help you set that up.” I said, “Okay.” I didn't know any other way."
It could have been just a simple paper in the box that said, “Go ahead and install all the equipment. And once you’re done, first thing you do is go to this website,” or, “First thing you do is call us back and we’ll walk you through the process.” I just moved into a new house in a new area. I was really eager to put the alarm up and get it up and running, but for me, it was like I was the only one that was urgent to get it up and running. If I hadn't tried to push through it, it probably would've been like a week process. The information for me to get it up and going right away wasn’t at the same level as my urgency. But I’ve already referred Link to a handful of people. There was someone in my office who wished to have a little bit more security so I got that person on Link's website. And somebody else in the Nextdoor app responded to me and said, “Hey, can I get that info? ‘Cause I’m interested in getting what you have."
Reviewed April 17, 2020
I needed a security system because I got a new home. Like the previous company I had, Link is a good provider and it has a good service. They kinda called to make sure that I was set up appropriately. My representative was very nice and extremely flexible, which I really liked. I loved the customization of my system. That was a really good feature for me.
But the installation was painful and it was not as easy as they say. You would expect the sensors and all those things to be put together. Mine wasn't. I don't know if I got an economy package or what but it was not as quick as they said. And I had a similar system before in the house that I bought. It was a matter of me getting it up and just taking that thing off and putting mine on. But with Link, I had to put the units together. That was the part for me that was like, "Huh."
They put the things for you and the sensors and all that. But the thing is not as simple. But after that, you're good. It wouldn't have even been bad though if I knew that it wasn't as simple as they were saying, which most things aren't in life. People cream puff their wares. I would've been prepared when I opened the box and put it that way. It's like, "Oh, we're not doing this today or tomorrow."
Also, I have a thermostat thing that I still haven't even figured out how to use. I opened the box when I came and wanted to put it up. But when I went to open the box and it was like, "Oh my god. Are you serious?" I literally pushed it off to another day. I gotta work and I'm not home like so many people are. I have to take the time to get with that. But I know it's gonna be great once everything is integrated together.
In terms of my purchasing experience and my customer service experience on the front end, it was great. The same can be said about the fact that Link is on the cellular system. That makes me feel good because it's independent of power. Being away, it has a backup and it's not a wire that's gonna be cut. That's why I went cellular versus a hard one.
But I'm getting work done and one of the windows replaced so my system's offline. When the sensors were being tweaked, they couldn't sense this and that. Someone went through and adjusted some stuff. I told my son, "They're gonna be doing the work in here. We're gonna be getting those windows out." When you install and reinstall, it's something they need to do. But no one has called me to ask if I was online. I am online now. But that piece was needing to be worked on.
Reviewed April 16, 2020
Everything is good. But we couldn't ever figure that part out to program the punch code and to get it to slide in the door. They were saying I might need to get a new lock. But Link Interactive put it on me to contact ClicK-Fit and to order a whole new lock. We called together on 3-way. It was Link Alarm and Link, and then we tried to call the ClicK-Fit people, but the phone just rang for forever.
I went with Link since they were a little cheaper. But I didn't realize that I had to do all of the setup. The support wasn't really there when things weren't working right. I still haven't installed my camera. So I'm paying for things that I'm not using yet because we've not had the support that we need to get those things installed. The installation of the camera and the doorknob were not as easy as they appear or as I was told. If I understood that better, I would've just paid more and gone with a more expensive company.
The customer service was nice and they did a good job with trying to help me. But I didn't like the fact that when I called on the weekend to get help with the doorknob, they were only working during the business hours to support putting it in. Most people are available on the weekends to install things. So I didn't have the confidence to be able to install it. I had my dad help me install it. We installed it right but I think we have a jammed lock, so the functionality of the equipment wasn't really there.
Reviewed April 15, 2020
Everybody at Link Interactive has been very helpful and nice. We've put up everything except their motion sensors. Even so, everything has been good. The system has been working for us.
Reviewed April 14, 2020
We’re big fans of Link Interactive. The doorbell video thing is probably our favorite part and we love how we can access the relay alarm at home and then it’s smooth sailing once we’re here. The set up seemed pretty straightforward. There could've been a little better instructions, but we got the hang of it after a few trial and errors. The sensors for the doors need to be just right on top of each other. We were doing it more towards the top of the frame and it would recognize the door open but not the door shutting. So we had to take off and then readjust that to get a little closer to each other. Other than that, everything was fine. Their representative didn’t push too hard like some of these other sales reps would do, but he was very helpful. Once we got transitioned over to the next analyst, everyone was such a big help. We had a smooth and nice experience with Link.
Reviewed April 13, 2020
I’ve installed the Link Interactive equipment before, so it’s easy to do. But something happened whenever I moved house. I get an error when I try and sign in to my Alarm.com app, saying to call Link Interactive and they've deleted my account. I just want to be able to access my alarm from my app or my phone. Other than that, everything has been good.
Reviewed April 12, 2020
We were experiencing break-ins in our office and our mailboxes. When we were looking for a security system, we liked Link Interactive's cost and availability. We went with them and we got their devices when they said we would get them. Their reps helped me get set up and installing their equipment was easy. Their system is very user-friendly and simple to use. It's easy to arm and disarm and lets me know when somebody's there. I get emails all the time when we're leaving and when the app has just opened up disarming.
Reviewed April 11, 2020
Link Interactive has a really good reputation and the quality is top-notch. Their reps were great and it was really easy to put the system up myself. It’s working out fine, so far.
Reviewed April 10, 2020
I love the service when you call. I like how fast the system is. The system was easy to set up. I hate the doorbell. I want the new one when it becomes available. It never records when anyone goes to the door. It records only after the fact.
Reviewed April 10, 2020
I went on alarms.com, and Link Interactive was one of the first that reached out to me and everything sounded well. I had a previous security provider and I did not have any issues with sensors. Link Interactive, on the other hand, was misreading. So, if I would open the door and then close it, it would go off when I open the door but it would not correct that the door was closed. So, it would appear as if it was still open. That was one of my biggest issues that made me not decide to keep the security system with Link. I liked the app that was provided to me to use with and the home screen itself with the system that I would have inside my home. Everything was fine, but being that it was a do-it-yourself self-install, having those troubleshoot issue, there were no resolutions. I tell them the issue and they might have something that could help with it, but it was hit or miss.
Everyone was helpful whenever I reached out or had any question. I reached out to the company and I got some additional material shipped to me. But, even with that, it still made no difference. The sensors were misleading, and they were saying one thing, whereas it was the complete opposite. So it became an issue for me where I was going to be worried that what if it was just a misreading when I go to turn the alarm on and I'm thinking one thing whereas it may go off and simply because it could have fell off or it was a misreading and not actually a problem.
Reviewed April 9, 2020
Everything's been good with my Link Interactive system. The only thing that I had an issue with was the strips. Those strips aren’t very secure. I held them on there like it said for however long, and it seemed to be pretty sturdy. But after a few days, one of them came off and the other one’s hanging pretty low. In the beginning, I also had something that I needed to fix on my end where the alarm was beeping when I was in the office. I clicked on something that made it do that and they helped me to correct that. The quality of the system is good. I like it.
Reviewed April 8, 2020
The service of Link Interactive was good. The guy that helped me out gave me a great deal and I was looking forward to moving up with them. They gave me a lot of discounted supplies and goods. But I’ve had ADT for years and they're hard to cancel with. So I mailed back the box that Link Interactive sent me last Thursday and they should have those devices back and I suppose they’re gonna credit me the money that I spent on that. But they were pleasant to work with and they responded quickly. There was no hassle.
Reviewed April 7, 2020
Alarm.com recommended Link. They set me up and I've done all the interactions with them online. I customized the cameras in my package and the system has been operating perfectly.
Reviewed April 6, 2020
I had a similar system in my previous house and that company referred me to Link Interactive. The sales and customer service representatives were super nice. I told them my budget and they gave every kind of option, whether it be cash or if I wanted to pay a little extra a month to pay on it. Every time I've called, everybody’s been helpful. The installation was pretty easy as well. It came pre-setup, so they already had all of them named with the way I wanted them to be named, considering what area they were going in and all I had to do was take a little sticky paper, put it on, peel it off, and stick it on the window or the door.
At first, the system was great. But because we have four garage doors, they kept saying that it would lose connection. They sent me out this expander for free that was supposed to help with the connection on it. But I'm still having the same issues, randomly, like my system would start beeping 5:00 in the morning so it's getting a little frustrating. But every place is different and I'm trying everything I can to get it resolved. They sent me out foams to put in between the doors and the sensors and I've done all that. I'm gonna see how it goes over the next week or so.
They offered the doorbell feature and I haven't been able to use it yet but I'm excited to get that hooked up. My other panel had a camera so if somebody would disarm the alarm, it would immediately take a picture of the person and this one doesn't have that. I'm a little sad about but I can live without it. I like being able to access Link on my phone and that's definitely the biggest plus there is there. Overall, they're pretty good. They've called immediately if my alarm goes off. I like they have a fast response time. The price is good and they worked with me on getting the equipment.
Reviewed April 5, 2020
Link Interactive has a cheaper price. I did the installation myself and it was easy for the most part. I like the automation. When I called Link, their customer service reps were nice. So far, so good.
Reviewed April 4, 2020
Everything went well with my experience with the reps of Link Interactive. However, I’m having problems with the cameras. I can’t seem to get them all to work properly and the SVR is not working too. They could improve the help with the technical support of setting up cameras, for people that are not always tech-savvy. But their cost is not bad.
Reviewed April 3, 2020
I bought a condo in Fort Lauderdale and I'm on the first floor. So, I felt like I needed a little security being on the bottom floor. I researched and it looked like Link Interactive was simple enough to get it together. I didn’t need a professional to come out. I could do it all myself and everything was mostly wireless. The customer service reps were very helpful too.
Reviewed April 2, 2020
I've been with Link Interactive for two months now and they're okay. It's also affordable. When I signed up, the gentleman was very knowledgeable. He was like giving me the answers to the questions that I had with no delay. I have a camera, so when they took over, they took over everything that was my indoor camera, my doorbell. I have a digital key panel on my front door for my locks. I also have a smoke detector that connects to my alarm thing as well and I didn’t connect that as of yet. They’re doing a good job, so far.
Reviewed April 1, 2020
The last security system was not working for me, so I decided to get Link Interactive. Their customer service is good. I did most of the installation myself and the process was 8 out of 10. It is always nice to get new technology, and this one is adequate. When we had a couple of sensors that malfunctioned, they replaced them, so that was nice. Everything else has worked good.
Reviewed March 31, 2020
The functionality of the Link Interactive system is pretty good so far. Our neighbor has it as well.
Reviewed March 30, 2020
I have not yet been able to get my system online. I have the doorbell and every time I’ve tried to set it up and I went through all the steps that were sent to me, it keeps saying, “Connection failed,” or “You’re kicked off,” before the actual set-up process is up. But Link Interactive is a good business. They contact me if I don’t send the emails.
Reviewed March 29, 2020
Link Interactive's service has been great. It’s worked easy-peasy. As far as the equipment, it’s all been pretty smooth. There were no problems setting it up and no problems using it.
Reviewed March 28, 2020
I like the cost and easy set-up of Link Interactive. Their service is great. They’ve been wonderful to deal with. They always reach out in a timely manner when something’s triggered or the power is out. They’re easy to get a hold of as well and I don’t wait long on the phone. The price has been consistent and the equipment’s well-made.
Reviewed March 27, 2020
My neighbor had Link so I did whatever he said. He installed my system for me then when I called customer service, it was lovely and easy. I bought the smartphone option and it was $5 extra. I set it up on my phone but I have yet to use it. That aside, the system seems to be working fine and it's easy.
Reviewed March 23, 2020
We wanted a home security system for our house and I chose Link Interactive because they offered the best equipment at the best price. Their representatives were good, and the installation was simple and straightforward. The quality of the equipment is very good, too. I customized the package and got the right amount of doors and window sensors. We had an issue with one sensor, but they sent me a new one. My house was broken into two years ago, and so Link Interactive has been a good sense of security. I feel a lot more secure now. Overall, it is simple and reliable.
Reviewed March 22, 2020
I used to have ADT and I switched to Link because their cost was a little lower than ADT at that time. Both of them do the same as to monitoring service. The only difference is that Link is more DIY. The actual monitoring system is alarm.com and I’m still trying to figure out how it is part of Link Interactive. The website is fine. But their camera equipment is a little bit outdated. The picture is not clear so I had to use other brands.
Reviewed March 21, 2020
When it was on order, I called and talked to guy and told him that I was not going to use this and asked what I should do. He said that to let them deliver it and then call him back and he would send me a return authorization label. It was delivered. It’s never been out of the box and now they’re trying to charge me monthly. I told them that I never used it. They told me that they couldn’t give me a return thing unless I pay the monthly bill. I’m disgusted with them. I get an email and it’s a bill. They want $60 now but I would not give them that so they can get their merchandise back. So it’s sitting in a box.
Reviewed March 20, 2020
I selected Link over ADT whose hardware features are really bad. Even their latest design isn't good. I did a DIY installation of our whole Link system and it wasn't bad. But it was a little fragmented in the fact that it comes from different people. There is a Link Interactive layer on top of the Alarm.com layer. Link Interactive is primarily the security call center that sells hardware while Alrm.com is the platform that runs things. But once I realized that, it was pretty straightforward.
I know that they let people install the systems themselves but they also have integrators that use their same system. I already had a security system in my house so I knew how I wanted it to work and I just reconfigured it. I was looking for cameras with POE on them and they gave me a list of cameras because it has to be a certain camera type based on the encryption. It was a little painful at initially getting it going but that was more of the hardware. It wasn't their hardware though but it was just hardware that they resell.
I had my package fully customized. I upgraded to the Qolsys panel, motion sensors, and two cameras. I've used the Alarm.com snap lines, like a tripwire, for detecting intruders. There are some pretty neat features that you can take advantage of. But a big weakness is their seams. Seams are more for automation and partitions are more for safety. They really haven't blended the two systems together well. But I'm sure they're working on it because there are features on the smartphone that are not available on the panel. It's just an integration problem and they haven't gotten there yet.
There are some initial things with Alarm.com and some functionality features that I would have liked to have. Initially, out of the box, there were some hardware problems with a door sensor and a motion sensor that they quickly replaced. After that, there were issues with the software from Alarm.com. I'd like some improvements of Alarm.com on the features that are on the smartphone but are not on the panel. My request there is for seams as opposed to partitions. It just makes life a whole lot easier for users. Link has been very helpful and that concern has been forwarded to Alarm.com.
We had an issue where my wife didn't arm the system correctly because of the issues with the Alarm.com software. The alarm went off and the response was very quick. We got called. We've tested the system and it works great now that I got two hardware things resolved. I just would like the feature part fixed. Alarm.com is huge from the security platform but they aren't that responsive.
Reviewed March 18, 2020
The former owners had Link Interactive and we transitioned over. I filled out all the forms online, which was easy. Although it wasn’t Link Interactive, we had a similar alarm system at home through Alarm.com so it was really familiar for us. We are still getting used to the equipment. They said to call them to go through things, but when we called they were said that we were all set. No one walked through us even though we called. We gotta find the manual and read through it when we get a chance. We get notices that the door is opening all the time, which is probably good, but it's a lot.
Reviewed March 17, 2020
I like the system. I have an Alarm.com in my home and wanted the system for my parents. My dad is a little older and has been leaving doors open, especially at night. That kinda triggers the alarm and it talks, which allows my mom to hear what doors are open. Plus, I set it so that if a door opens any time after 12:00 AM, the system would send out an alert team and also call on the phone. That way, my mom is aware. It has worked. Also, if my parents feel peace of mind if they leave the house, they can if they want to.
I got a self-install kit and I pretty much did everything on my own. And they also provided some support. I had a few issues with a few of the items, so I was on the phone with them. They helped me out with testing it. They could see and had more view on their end than I could see on mine. I had a couple of issues with the nodes. My dog chewed it up and I had to do a return exchange. They were gonna charge me for it, then they didn’t after that and I got it replaced. As far as customer service, I've called in and done a few emails with them and they’ve been responsive. Overall, Link Interactive has been a good company.
Reviewed March 16, 2020
The city we live in has a very, very high crime rate, which is the main concern, and we have very nice items that we rather not have stolen or have to file thousands of insurance claims to replace. We've had different home security systems but Link's customer service is a lot better than other companies and their service is a lot cheaper. When we call in, we immediately get directed to customer service and we don't have to go through a huge automated system.
When I first spoke with their sales department, the guy asked me what made me choose Link and what was I looking for. The main thing is that he wasn’t trying to use pressured sales to make me want to choose Link. He gave me my options, he broke down pricing, and he answered all my questions. He even gave me the option to call back later if I wanted to if I wasn’t sure. The installation went very smooth. I did a system takeover. I was already previously using at home a lot of my equipment and it took a little long install, but that was something I was already expecting because there was so much equipment I had before. But besides that, it was very easy and when I called in to activate, they were quick to do it. The last time I called their customer service, they went above and beyond to help with my issue. They forgot to send out a part to me accidentally and they overnighted it to me.
Their system is very good quality. The equipment that I decided to go with was 2GIG, which is a company that’s been around for years, and I’m very happy with that. And the cost is extremely cheap. For the quality of service we receive for that, it's a match. Not very many companies could go match what Link can do. Our sense of security has improved a lot from other companies. We arm the system when we're home and when we go to work. We’re away from the house a lot. We always feel protected no matter what.
Reviewed March 15, 2020
I have the doorbell camera and when we first put it in, it wasn’t working. Link said it wasn’t getting enough juice so I had to add some kinda boosters and other stuff. We redid the internet system and it worked a little better. But it just doesn’t work well at all. If you cut it down to the very lowest setting, it picks up things that are out in the middle of the street. We don’t live right on the street. We live off of it. But every time a car or a truck goes by with some kinda noise, the system will pick that up so you can’t set the system where it’ll just be out in front of the steps. If we leave, it notifies us every time the noise sets it off.
Reviewed March 14, 2020
I signed up with Link Interactive around 6 years ago. I had shopped around and Link Interactive was the best overall value. The customer service is always quick to answer the phone and help when I need them. The monitoring service when my alarm went off was very helpful. I'm happy with my decision to choose Link Interactive after 6 years of service.
Reviewed March 14, 2020
The Link system was a pretty easy install. I've had it for three months and everything is smooth. They arm or disarm the system when I’m away. It’s pretty easy. They have their panic line if anything happens. Also, it’s easy to add users with Link. It’s pretty simple.
Reviewed March 11, 2020
I used to work for one of Link Interactive's competitors and I felt I could install a system better than someone professionally that I'm gonna pay three or four grand to do so. I found a company where I could do that myself with a reasonable monthly rate and the type of back-end system with Alarm.com. With Link Interactive you're really just paying for monitoring.
We had a situation where we had one of our detectors go off, and we got a call like at 2 a.m. That seems to be an industry standard. I wish that standard would change because there was no reason to call somebody at 2:00 AM about a freeze warning. They could have just sent a text message or an email. But outside of that, everything's been good. I also got Link not for the security but for the home automation. I've got door locks, light sensors and thermostats. The main reason why I purchased Link was that I was looking for a more reasonable way to be able to monitor those systems remotely as well as at the house and have energy efficiency with all three.
Reviewed March 10, 2020
Link Interactive is the best thing for me. I've been with them for about four years, and I haven’t had any issues. I get timely response through emails. Everything has been good so far with the system. I’ve been happy with their product. Sometimes the system goes out. It may just go out for a second, but it hasn’t done that in a very long time.
Reviewed March 9, 2020
The reps of Link Interactive are really nice. And I request Spanish speaking people so I can to talk to somebody in Spanish later on for the activation and the help that I need because I speak English, but I still have difficulty with some words. I wanna make sure I have everything care of. They told me to make sure when I call, I can request somebody who speaks Spanish. I'm happy with the system.
Reviewed March 8, 2020
The customer service of Link Interactive was excellent. When they walked me through the setup process, the guy that I did it with was quite good when I placed the order. I didn’t have to call about anything. I got it all done. This is a really old house. It was built in ’87, but we don’t have a C-wire on our thermostat, that’s the common wire that most of the WiFi-type of systems require. And the Link Interactive system doesn’t require that. That was one of the main reasons I went with it. And our thermostats worked just perfectly. We’ve been away right after I got the system installed. And my stepdaughter goes in every once in a while, and every time she goes in, we get a notification. Everything’s been good. It seems to work just fine.
Reviewed March 4, 2020
Our experience with Link Interactive has been okay but it’s just a hassle to have to replace a battery when it’s wearing out. The batteries don’t last forever. So, from time to time, different batteries will expire and you have to open it up and replace it yourself ‘cause they don’t provide any service. Sometimes, when I call their customer service, they’re closed. But for the most part, it’s okay. The quality is okay as well. It serves its purpose. I like that it’s hooked up to the police station too.
Reviewed March 3, 2020
The guy that sold the Link Interactive to me was pretty helpful. They sent it to me, I installed it and got it activated. It does what it’s supposed to do. It lets me know when somebody’s there that’s not supposed to be there.
Reviewed March 2, 2020
Link Interactive was recommended to me by a band member. Their rep was straightforward and honest. They were pretty good about showing me all the options and they helped pick out a package that works for me. I got to pick out how many doors and windows. Then added some glass break sensors. Moreover, the cost was fair. The installation was easy and everything was set up quickly.
Reviewed March 1, 2020
I lived out in the country at the time I got Link Interactive and liked the price. It was more practical for me than a company that covers cities. I also liked the security of it. I wasn’t too familiar with doing DIY stuff but I gave it a try. I have moved to a town now, but I was in the middle of nowhere and didn’t have very good service. They had to give me a stronger antenna. There were also several things that they had to keep working on with me to get a little better service. Any time I called with questions, they walked me step by step through everything. Their customer service was excellent and I’ve always been really pleased with it.
Reviewed Feb. 29, 2020
Everything is working fine with our Link Interactive. As far as alarming concerns, I have no issues. Their monthly rate was reasonable compared to others and the installation seemed to be simple. Their reps have been wonderful too. The quality of the system is above average. However, it’s not perfect because sometimes, when we have to turn off the alarm, we have different pin codes, sometimes mine didn’t work even after four tries. So, I just try someone else’s and then it works. But, it's not a big deal.
Reviewed Feb. 25, 2020
I found Link Interactive online and went with it. When the box got some water in it, it stopped working. So, the only way I could set and disarm my system was by using my phone or the little keypad thing. And once we had a tornado, then it started beeping and kept beeping like crazy. I called them about and it asked if they can put it off from their end. They tried some stuff, but they could not. They said that the only way they could get it to stop is if I ordered a new one and that I could get it for free if I re-signed my contract. I didn't like that. I said I was going to give my system another day to stop beeping and if it didn't stop beeping, I was going to cancel. It stopped beeping on its own, but we had to go through four days of hearing a really loud beep in the house. But, other than that, it has been fine.
Overall, I feel safer with it in the house. I forgot my verbal pass code and then my system went off twice before. In both times, I said that I forgot the code and their response always is like, "Okay, nothing is going to happen," but they still sent the police. I was happy to know that if I was ever in a situation where I needed the police and if I said that or I gave the wrong code, they will send the police.
Reviewed Feb. 24, 2020
The panel and everything is great, the worst part of the system is one of the very important parts for me, the motion sensor is just trash. It does not pick up motion unless you get about 5 feet away from it.
Reviewed Feb. 24, 2020
I'm happy with Link Interactive. I went with them because it is wireless and it is simple. I like the remote control, too. I'm a tech and I did the installation myself, and it is a good system. It always works.
Reviewed Feb. 23, 2020
We decided to use Link Interactive for customer reviews and because of the competitive price. We've had the system for about six months now and it's excellent. We mainly just use the primary alarm systems for the doors and windows. Those ones work great. We had an initial setup issue, but it was solved pretty quickly. We did the installation ourselves and it was very simple. The only concern we had was it did not have a manual that described the system very well. It described how to set everything up, but it didn't tell how the features function. That was why we had to end up calling them. We had issues getting our password and everything set up ‘cause we didn't know how to do that initially. The representative we talked to was very kind and easy to work with.
Reviewed Feb. 18, 2020
I used a different alarm security system a long time ago, and then I did my research. Link Interactive is best and I always go with the best. Their customer service representative is good. They are all very friendly, kind, and knowledgeable. The installation went great, too. Everything in my system, like the alarm.com, is awesome and state-of-the-art. Since having this, I have felt a lot more secure. I have peace of mind. I have products in my store that I worry about getting broke into. I also like knowing when my employees arrive and when they disarm.
Reviewed Feb. 13, 2020
Link Interactive offered me the terms and needs that I required at the time, more so than some of the two very popular companies. UDT required a contract, and if you moved your house, you had to pay half of whatever was left on the contract. But Link Interactive offered good customer service and they understood my situation and we got together okay.
I find all the companies who expect you to do the installation via telephone contact a little bit disturbing because it is unfairly DIY-oriented and computer-oriented yet the system isn't something that you can just plug in and push a button and it's up and running. It takes a little bit more than that. Link Interactive is based in Utah and they didn't wanna come down to Florida to take my hand and show me how to install it. So they did it over the phone and I suppose that's conducive to most of their clients. Link Interactive should give better, both verbal and written, instructions. All computer programmers do it because they're thinking of it all the time. Questions that might arise to the average person don't come across in Link's mind, so they don't make provisions for it. And it's only when people report back that they find where the loopholes are.
The security system is excellent. I like the fact that you can use your key remotes which are excellent. Say my wife, who maybe has a eyesight problem, and you're going to put a code in on a dark night on the door, it could be a little bit difficult. Where if they use a button on a keypad, that does it for them. So it's just a one touch item.
Reviewed Feb. 12, 2020
Link Interactive was offered through Costco, and the pricing was good. The installation was all DIY and I’m an experienced electrical engineer, so it was fairly easy. I did a lot of customizations as well and the features in the system are as good as any others. The smartphone features have always been nice and interactive. We’re satisfied with the quality of the equipment and it served its purposes overall. However, with the system we got now at our other house, we get instant interaction and we know we’re gonna get a call as soon as there’s any kind of breach of any of the sensors. But Link isn’t that responsive. Sometimes, it’s been after we’ve had the breach that we got notified. Other than that, we’ve had a few issues but I was able to resolve it with a phone call.
Reviewed Feb. 11, 2020
It was good with Link's people. The only problem I had was at first was thinking it might be a little hard. But with their people on board, it was not bad. But I've gotta figure out these cameras. One of these four cameras I've got that I added to the system after I bought it for $1,500 upfront. I own the equipment and they other company that we had was not opening my cameras up, saying it was pretty much their product. But I bought one off of eBay brand new and they linked it to the system and then they locked it out too.
I’m gonna go with either Ring or somebody totally different so nobody can lock my cameras out because I need my cameras now. I always need my cameras. It's not fair when I'm having to pay for a tower. I'm already paying over $100 for my Wi-Fi, so why pay a tower if I'm gonna be locked out. I pay my $30 dollars a month. I don't mind paying that but when I gotta pay for cameras because they go out and then I have paid for warranty to Verizon, I pay warranty service to all my smart home products, and then they did me dirty, so I canceled them. But I've had a great experience with Link. They were able to communicate properly and they weren't mean. I understand the cameras do take longer to do but you can't turn a camera on if somebody had it locked out so I'm not wanting to buy a $200 camera and it'd be locked out again. I want something to last a lifetime.
Reviewed Jan. 27, 2020
We haven’t set our Link Interactive system up 100% yet, but the hardware seems fine.
Reviewed Jan. 19, 2020
Link Interactive is very convenient for me. I do houses everywhere and it’s easier to move and install. They are also very professional. Their technical support is amazing, especially Bernice, who has always been there for me. In relation to the quality of service and products, the cost is very good. My favorite feature is the image sensor and I love everything Link Interactive has.
Reviewed Jan. 18, 2020
Reviewed Jan. 12, 2020
I was extremely surprised and happy with the service I received on the phone during the sales process and for setup. I also loved the option this company provides by allowing me to purchase the same products as the big companies but at a much lower rate without the hassle of dealing with the annoying solicitors and window install times. Everything came pre programmed and just had to follow the simple instructions to install my sensors.
Reviewed Jan. 10, 2020
Link Interactive is cheap. It seems more personal and like it works pretty well. It also has the most variety of products. I talked to the guy and we set it up. It was easy. I feel comfortable 'cause I'm not home a lot, so I have to check it on my smartphone. The only issue I have is that I'd like to purchase more things, but I'd rather set it up myself than have somebody come out. I just bought the cameras and I did it myself.
Reviewed Jan. 9, 2020
I’ve used Link in the past. Their customer service has been excellent. There has not been any time that did anything wrong. In fact, they usually go out of their way to make the customer experience enjoyable. With Link, you can customize everything. They gave me two different packages. There is a great pricing for the one of the packages. Most alarm companies charge you a set amount per sensor. My understanding is that the number of sensors that we get with Link is a lot more than what you would get with any other plans. The features of they offer are great too. Everything is good quality-wise. The installation was pretty easy to understand. Those considering Link should know that it's an install-it-yourself kind of situation. Most companies are going that way nowadays.
Reviewed Jan. 8, 2020
I purchased my first system from Link Interactive about five years ago because of a promotion that they were offering from Costco at that time. Then I purchased the second system from them for another property about four weeks ago. I have always had good results with their tech support and customer service. Whenever I call, they're quick to answer, and I've always gotten good answers. When they’ve had the need to send me replacement parts, they’ve done that quickly and efficiently. Then the installation directions are pretty easy to follow. It's a DIY type system so I installed it myself but I'm also a very technical person. I haven’t had much in the way of trouble. I had a few sensors that were needing to be replaced but that’s it. I have referred a couple of other people to them.
Reviewed Jan. 3, 2020
I bought the camera and I thought I was gonna just hook it up and use it the way it was. I looked for available security or the ones that are available to service that camera and Link Interactive was one of them. They were the most reasonable and helpful to get me up and running. They sent me all the information and did a great job.
Reviewed Jan. 2, 2020
My daughter has Link Interactive and recommended them. We installed the system ourselves and once we got the hang of it, it was pretty easy. However, we're having some difficulty with the outside camera. I'm trying to get clips sent to me as people walk up my driveway and I'm not pleased with that at all. I need to call Link Interactive to get that rectified. On the other hand, I like its smartphone features. Overall, the system was expensive but I've been pleased and I'd recommend them.
Reviewed Jan. 1, 2020
Link Interactive provided the service to the previous owner of the house, so I continued it. It was a very easy process. I got the phone number from the previous owner, called them, filled the one document which I emailed them, and that was it. The setup was done remotely. I changed my own password and that was it. It was very easy. I'll continue to use Link. So far, customer service has been good. The handling of the account has been faultless. The very few times there were things to notify me, it was very timely and there were no issues. I'm quite happy with what they're doing. Their application's good and their service in the house is good. I used it quite a bit to monitor people who worked in my home.
Reviewed Dec. 27, 2019
We got burglarized twice a couple years ago. The whole neighborhood got nailed. And what really creeped me out was we were out back having a barbecue with some of our friends, and I saw that we were missing a screen on one of our windows. And then, I was like, “Okay, that’s it.” Where we live in Las Vegas is on the southwest side, which has been, up until recent, particularly low-crime. But the unfortunate part about it is what’s going on here in Vegas is the same thing that’s been going on in like LA and other places like that. Things start spreading out, and those problems, they go with it, and the burglaries are kicking up. So, for the safety of my Frau and for the safety of our cats, our livelihood and our house, I have to take measures.
I got Link Interactive, and they've been wonderful. All I gotta do is set it up and get it activated. Everything's been completely positive, and I think the idea is good. I saw a commercial the other day about Link. They were like, “Yeah, it’s easy to set up.” What used to be was you had to have a guy come in and wire the place. Now, we can do it ourselves.
Reviewed Dec. 17, 2019
Link Interactive was absolutely terrible. We discontinued the account and went with somebody else. None of the equipment worked. We kept getting false alarms, nothing would connect to the system and everything was failing. When we would call to try to get it fixed or figure out the problem, there would be sometimes an hour wait just to talk to someone. No one was responsive. They wouldn't honor their equipment despite the fact that it was only three years old. They were saying that it had reached the end of its fair use life. So their equipment only lasts three years. It was junk. We were very unhappy. And when we asked if they would replace the equipment or even just give us a discount, they really weren't interested. They said that they would give us like a $30 credit.
Reviewed Dec. 15, 2019
Having 3 choices for home security, I called Link and the guy was very helpful and nice. The price was good as well. They sent the system out and I signed up for the three-year plan. Then, I used the chat line about 3 weeks ago and the rep sent me the wrong stuff. I had ordered the outdoor camera, the thermostat, and the garage door, and she sent the front door lock by accident. I called them and a guy helped me, and we got it rectified. So, the service has been excellent still. And the quality of the equipment is high. I did the installation myself and it was easy. I set up the camera but I haven't looked at the directions when I did the thermostat so that might be a different piece. Then, my camera just arrived, but I've had Link for 2 months now. I have SimpliSafe at our house while Link is at our cabin, and I like the Link system as it seems easier to set up.
Reviewed Dec. 14, 2019
After checking on the other home security companies and seeing what they had to offer, I felt going with Link was a better choice. They offered more and the price was very reasonable per month. It’s definitely affordable for me. I did ADT in the past and it’s been some years, but I wanted to give Link fair chance. I did the installation myself, which was quite easy to do, and I thank their guys for allowing me to be able to do it on my own without having someone come to my home to do it. The keypad of the system is large and the sound is loud enough that I can hear it throughout my home. So, that works well for me. Also, the smartphone features are very helpful, especially being able to unlock or lock from home or set from home if I need to. If I have a family member that comes from time to time and does not remember the code very often, then I have the ability to disable the alarm for them as well. Link has been wonderful and I’m really enjoying it.
Reviewed Nov. 25, 2019
Link Interactive set the device up for me and I installed it by myself, which was easy. I don’t like what it does on my phone though. I need to know exactly what I need to do because I’m not used to it. Nonetheless, everything’s good and I recommend it.
Reviewed Nov. 23, 2019
I have a home in Houston and Link was referred. I liked the one in Houston so I decided to get one for Jackson. It is so much better and more advanced. Plus the cost was very reasonable. I had an independent contractor set it up and I got to customize the package. The phone features are great. I turn the device on and off on there, too. Also, the reps are real responsive. They were there to help me through the process and it was a good experience.
Reviewed Nov. 22, 2019
I had some things come up missing in my garage. It’s one of those things where you know who got it but you can’t prove it, but with Link, I could prove it now. I don't always got it hooked up though. I had a little bit of a computer problem and I'm waiting on my hooker-upper to come back. But it seems to be working when I have it working. Everybody’s 100% on helping me out.
Reviewed Nov. 16, 2019
Link Interactive is only adding a very normal capability right now. I’m still not able to pair it with my Z-Wave locks, which I have already installed in the house. I tried contacting Link Interactive a couple of times, but I’m not getting a concrete answer whether these are incompatible with their system. Because with the other service provider, they have that one and it’s working great. So, we're not able to move out from the other service provider, because the systems are not able to communicate with the Link Interactive module.
I have a self-monitoring system. I have the Nexia, which automates all my doors and locks, which works on a different technology. I have several locks and they are all automated. The system has the light controls too, the motion detectors, fire detection and water leakage detector. There is also something called a Z-Wave technology. It is like a common technology platform connected to all these devices. In fact, my Alexa is also connected through that. So, if I ask Alexa to do something, I can just talk to the Alexa.
My self-monitoring system do more than Link Interactive. I have several different people, like the cleaner. He comes in the house and I have created his account so he can open certain locks and he can actually get inside the house and do the cleaning, which is next to impossible in the Link Interactive, because it’s all connected in the home automation system. So, that’s one of the issues, because I’m not able to move forward from my old to the new platform because it really doesn’t cope up. It doesn’t connect.
Also, there is something called a multi-user interaction. So, in the Nexia, I can create up to 10 people with different code numbers. So, 10 people can be allowed into the home and they can use their own codes, and I can customize their access. So, I don’t give the access to the cleaner to get into the garage because the garage does not require the cleaning, so he cannot actually go into the garage. But he can go to the other rooms for the cleaning stuff. There is also something like the guest mode, so that means I can remotely open my doors. If any guest comes into my home and I don’t want to give them any code number or anything, I can just open the locks remotely through anywhere.
When I got the Link Interactive, they told me that it is going to be compatible with those. But I’m not even able to pair any of them as of now. Link Interactive security system is like an old school. It just have a magnetic something. So, I have not moved on to the Link Interactive as of now. I told them, “This is all what I want you to move from the old one to the new one because then I can save some money.” Otherwise, there is no point of having two different things. So, my old system takes care of the door locks. But if I put my security system on the alarm, on the active mode, even though if the authorized user enter the home, it will actually switch on the alarm because it doesn’t understand.
These are third-party modules, but till this time, it has not been paired. I cannot even go into the other option to see what capability Link Interactive is providing me till the time that it’s not even paired any one of the locks. So, that’s where the problem is. It’s not able to even pair with the Link Interactive system. I wanna see who is the other service provider who can actually accommodate all of my current system and take it over rather than I have to really move it.
The system didn't work the first time. I was at work then, probably like midnight. I worked with them, and they were telling me that something is wrong with my system. Ultimately, they found that something is wrong with their configuration and they had to sort it out. So, my first impression was like, “Okay. So, you sent me something which was not configured properly,” even though I gave them all the information, what they requested me to take over the entire system, what I have currently. But they misconfigured the system, so it didn't work at all. It was showing different messages, which is not even there. For an example, “The battery is poor,” and there was no battery involved in the entire system. But I can say that the support was good. They were with me for several hours, but they found out that the issue is from their side, not from my side.
Furthermore, they do not have the professional installment, just do it yourself. So, even though I can say it’s not complicated, but because they were telling me that something is wrong with my system, I had to really spend a lot of time. It took time for them to understand, “Oh, this is not my system. This is their system,” but in order to get into that point, I had to do so many things, so many changes. I literally spent lost time, what I was not supposed to spend. If they had sent out professionals to install that system, then they would have the entire control of the configuration, they’d know exactly what I’m trying to tell them. It’d be a different experience altogether when someone professionally comes out to your door and completes the stuff versus you’re trying to figure it out, whether you did it right or I did wrong.
And there was a time when they were saying “No, I think there is something wrong with your old system and we really cannot work with your old system.” So, even though they told me that it’s a DIY and that it’s very simple, and that they'll tell me step-by-step how to do things, but because their configuration was set up wrong, their system cannot understand whether it is right because their configuration was wrong in their side. And then they reprogrammed it. Once they reprogrammed it, everything started working.
Reviewed Nov. 15, 2019
I wanted to feel safe at home, and I have three teenagers that I didn’t want to get out without my knowledge. I was robbed twice as a kid in our home. So at my adult life, I had never not have a security system. The Link equipment is nice. I like it. Their people are super accommodating and super nice. Anything I need, they go above and beyond. If they don’t know the answer, they go find it out. They’ve been great. I did the installation and it was super easy. The only thing I had difficulty with was one camera. The picture was upside-down, and I called in. It was a flip of the switch on their end. But the window sensors were all super easy to install. It talks to you the whole time. Every time I would take it on and put it up, it would tell me like, “Door open. Door closed. Door open.”
All alarm systems in general have gone way up since the last time that we purchased. So I was happy to find Link, and that they were a little more cost-effective than a lot of the others. But they should include an external alarm that you can put outside the house, because the main keypad is the only one that makes noise whenever it goes off. And sometimes, it would be hard to hear, like when we are sleeping in our master bedroom. Our room happens to be far away from the keypad. So in the night, I wouldn’t hear the warning beeps before the loud alarm.
Reviewed Nov. 10, 2019
Customer service was good. Everything was straightforward. Alarm.com is a user-friendly product, so it’s all good. But the first couple of days of using the doorbell camera was kind of rough. It was not picking up motion, and playing with the sensitivity. But after the first few days, it learned the surroundings, and it got a lot better. It had to pretty much learn itself in, and it’s good to go.
Reviewed Nov. 5, 2019
We have an ADT alarm system in our house when we bought it seven years ago. I've never activated it. So what I did was I updated it and activated it. We went with Link because of the Alarm.com app, and that they gave me the Qolsys IQ Panel for free in return for signing up for their service. Their rep was great. He wasn't pushy, and he sent me the quote that I asked for. He didn't call me back and badger me. I called him back two days later and signed up for the system. I did all the installation myself. They're there to support you if you need any help but I didn't really need any support so it was pretty simple.
I love the features. I've been buying more sensors and more home automation equipment. I love the interaction with the app. We customize the system based on the stuff I already had in the house. We made sure that we put in a card in the panel that was able to interact with my existing sensors that were in the house. I definitely feel better with having the alarm system there. I feel more secure, especially when I leave the house, knowing that we have monitored sensors and fire alarms. When I leave my pets home, I feel much better in case something would happen.
Reviewed Oct. 25, 2019
I rent a house and the Link system was already there so I just went on with the contract. It was easy for me because I didn't need to fix the new sensors. I was in touch with a couple of guys from customer service. It was very awesome. They were very helpful and kind and their service was very professional. They answered all the questions and did exactly the right things at the right time. They have a quick response, always keeping in touch, either by email or by phone. It's very easy to reach them. They answer any calls until 10PM. Then they wanted me to replace the screen of the system 'cause they have a new version of it so they sent it to me by post and I did it myself. It was very simple.
Reviewed Oct. 24, 2019
The sales rep of Link was very informative on what I got and what would be included. And any questions I had he answered them. My daughter was the one who installed the system. I like being able to access it on my cellphone. The system has been good so far. For a minute I thought I should have added a motion sensor, but being that I have sensors on all windows and doors, I think I’m good. I feel a little safer. I have a prewarning if somebody’s coming in.
Reviewed Oct. 20, 2019
I dealt with the same person from point of contact for price and products inquiry going all the way through sales and the delivery, so I was really impressed with that. The Link Interactive guy was willing to share with me what he knew so we communicated through email easily. He made it a very simple process for something as complicated as what I ended up getting. He did a very good job and I was very impressed with him. Link Interactive is a lot more user-friendly and a lot less clunky than Brinks and ADT that I've dealt with at different places I’ve worked at. And Link's stuff is modern, very easy to use and simple to understand. I have a lot of doors and sensors throughout my property and the installation was really easy. I did it myself and their reps were able to help me with it. I haven’t had the patience to deal with the cameras and running the wire for that bit. I have a brick home, so it's not the easiest. But the rest of the system was very easy to do.
The system is good and accurate, and their pricing definitely beat the four companies I was quoting through. Also, those companies didn’t have the quality of service so the quality of service is the big deciding factor for me. I’ve been really happy with Link Interactive. I’ve got multiple users on it. One thing I was really concerned about with some of the competitors was being able to have a number of users with restricted access. I have teenage daughters, so that helps with that process. I don’t want them going on being able to see what was going on with the cameras. So they’re not able to. I was able to differentiate that. As a parent of a teenage daughter, it’s good.
Reviewed Oct. 19, 2019
I've contacted the Link Interactive customer service several times and they’ve resolved the issues all of the time. I like the integration with the phone feature. Then the app works really well. I’m happy with the system, thank you.
Reviewed Oct. 16, 2019
When we set up our Link Interactive system the reps were super good. And the cost is 40 bucks a month so it’s pretty cheap.
Reviewed Oct. 11, 2019
Flexibility was the biggest thing that made me go with Link Interactive. I had an existing system and they just sent me a unit and billed me for the service. They were willing to work with me on that and they did not make me buy a brand new security system when I didn’t need it. I installed the main box that talks to the security system, but everything else such as the window sensors, the door sensors, all of that was already there so I didn’t have to install them. They sent me a packet, but I didn’t read it. I’m a techie guy so I just went on YouTube and watched some videos, and its installation was straightforward.
Their customer service rep was good. We had on and off communication for a couple of weeks as I was in the middle of a move. I just got distracted and forgot about it. But he was enough to keep me focused, and I didn’t feel like he was pressuring me. Their system is basically the same as everyone offers so the quality is fine. It’s what I expect. I just wish they would offer a non-contract price. I would be perfectly fine paying a bit extra every month for the convenience of not having a contract. I’d like the option for that because life changes and sometimes, you have more money, then other times, you don't. I prefer not to be locked in a three-year contract.
Reviewed Oct. 10, 2019
I have neighbors that are involved in drugs and so I needed a security system. I liked Link when I did the research because it was something that I could do partly by myself. My mother had ADT, it's a good system, but it required them to come out and do a lot of work at the house. I maintain my mother's system because she wasn't able. Another reason why I chose Link was that it wasn't cost prohibited. Comparable equipment and the customer service was really good with Link too when I set it up. The installation was easy and we just did it ourselves. We didn't have to involve having somebody come out and set up a time and spend all day there like it did with ADT. I feel safer with the Link system and it's nice to have. I'd recommend it.
Reviewed Oct. 9, 2019
We had Reliant before but we moved. Link Interactive seemed flexible so we switched to them and got the basic alarm and monitoring system. We installed the system ourselves. They were supposed to program it based on pictures we took of the circuit board, but that process really wasn't as smooth. I'd have someone come out and install it next time.
Reviewed Oct. 6, 2019
I’m having a problem with my front door sensor. I talked to six people already, and they were saying something about the sensor don’t work on an aluminum door. But before I came with Link I had another alarm company, and it worked on that door. I switched to Link Interactive because they’re a lot cheaper. But I’m not happy with them at all. Somebody needs to swap stuff out to make sure they’ll try to work.
She said I have 30 days to send the sensor back. She said I gotta put some more foam on it. I said, “Ma’am, if that thing sticks out like a sore thumb in my house, I’m not gonna use it.” The old company I had worked just fine. They would re-wire it, so it could work. I don’t believe some of their reps know what they’re talking about. To me, they have more excuses than just being honest with me about it. I said, “The last company I worked with, they came out to my house, they installed it themselves.” And she was like, “Let me take a picture of that,” then, “You see, you put it in the wrong spot.” I said, “Ma’am, I didn’t install it. The last company installed it.” The only that thing changed was the new plate. Everything else, I kept. I kept the door and the hallway sensors. So I don’t understand about the placement.
Thanks for letting us know. We have escalated this to our Tech Support manager. She is reaching out to get your resolved. We are sorry for the issues this has caused. We appreciate your patience.
Reviewed Oct. 5, 2019
I wanted to continue using my existing equipment and try different companies, and Link uses the same equipment I have. They were pretty professional and got me through the process of finding what kind of service I needed. I did the installation myself, which was time consuming as I had to get each of my sensors to tie into the panel, but it was not hard. The panel that I have now is the next generation panel, so it has some features that I didn’t have before, which is nice. It’s also a smaller footprint, which is also nice.
Reviewed Oct. 4, 2019
After doing research on the web, I decided to get a security system with Link Interactive. I got some friends that have systems similar to it, and I like the ability to add to it or do home automation. I had very good interaction with the sales rep and the installation was good too. Only, I had some third party devices for the door sensors, and they didn't work with the system. So I sent them back and got credit for it and bought a couple of other things. Besides that, everything went well. We got the Bluetooth set up to deactivate the system when we get close, which is one of the things that we were looking for. Everything works, everything's good.
Reviewed Oct. 3, 2019
Link Interactive has more options than our previous company. I reinstalled the whole system as it was time to update the whole thing, and I am happy with them. I talked to them a couple times ‘cause my house is pretty big so the Wi-Fi wasn’t picking up my upstairs, where I have the smoke alarm up from my attic. So, they sent me an extender which was very nice. Installation was quick and easy. They made me understand everything before they left. I like that I can do everything from my phone. If I need to put it on when I leave the house, I can do it in my car or when I get to my destination. Or if I know my kids are coming home, I could shut it off from my phone. I would definitely recommend them, for sure.
Reviewed Sept. 25, 2019
I had ADT before and their staff was horrible. So, I switched to Link Interactive. When I first contacted them, everything was fine. Then, I was so excited about the installation and everything they installed was good. But two of my motion sensors didn’t work and the guy forgot to add some sensors. I had to wait a couple of months before the part came out. Other than that, I’m satisfied with everything. I can also access the cameras through the app and I noticed that at night, the videos are clearer if I have a lamp on. Plus, I wish I have one more camera, but it’s an additional charge.
Reviewed Sept. 19, 2019
I liked how Link Interactive's pricing was better than other companies. It's budget-friendly. I went with them and I love the system I got. I could have gotten some more of the motion sensors that attach to my windows but even so, it's easy for them to maintain. Additionally, I like the feature that allows me to key in as many users as I'd like for the alarm system.
Sometime thereafter, I had an altercation with my boyfriend and he ended up breaking my system. The back of it as well as some other pieces came apart. The part that allows the system to know whether or not the door or window had been opened was acting up. I called Link and spoke to someone to see what to do in order to get a new system. The rep informed me about what would be the best solution, told me what I had to pay and asked if I had a warranty. Overall, Link's system is a good product and it's best to have it.
Reviewed Sept. 18, 2019
Initially, I went with Link Interactive because they were the one that was available for the price. But I haven't really dealt with them very much. A buddy of mine installed the system and he dealt with them mostly. I've only talked to them one time when they called me when my garage door tripped an alarm and their reps were nice. Other than that, I bought all of my equipment on Amazon and the one thing I got from Link was the main control panel. I wish the system was a little more programmable and that you could set up zones. Like if I stayed home, I wish I could set it up where certain motion sensors were on and certain ones weren't. But it's not an option from what I could see and other than that, I'm happy with it.
Reviewed Sept. 16, 2019
I purchased my own security system, installed it, then used Link as my service provider. The folks I worked with had the best product knowledge and reasonable service through alarm.com. So, I felt very comfortable working with them. However, I did not know that to be able to turn on some automation capabilities. I had to send a request to them for that to be initialized. I sent the email and it was resolved in less than half a day. Thus far, Link has been exceptional. They’ve been incredibly responsive and helpful.
Reviewed Sept. 10, 2019
Compared to my previous home security system, Link Interactive has been excellent. I did the installation myself and the instructions were pretty much easy to follow. The system's features are comparable to anything else that’s out there.
Reviewed Sept. 5, 2019
A Link Interactive security system came with the house we bought, and it's a little bit tougher to deal with compared to the system we had in our other house. The interface is a lot harder when adding and removing sensors and modifying things. You have to call Link Interactive and they have to do all the stuff. With my previous one, I could set it up myself easily with minimal support. It’s a little annoying that I have to call Link's tech support to get the problems fixed. Nevertheless, our interaction with their reps has been good. My wife had to call them since the module that came with the system was too old. They had to send out a new one that had something to do with the cellular service, and so we had to reset up all of our sensors.
The system has good features and it's important that they have the smart features because I expect to add a bunch in the near future. Its features are comparable to the other security system that I had, though the control center thing could use some help. It’s a little bit outdated, but the rest of the sensors seems to be fine. The system works. The cost benefit analysis, however, isn’t very good. The cost is a little bit high for the quality. It is significantly higher than what I was paying for my previous security system.
Reviewed Sept. 4, 2019
My daughter and her son recently moved into her own apartment. We thought that a security system that looked at the doors would be a benefit and give her some more peace of mind. I researched four different companies and Link Interactive's rep was the first one to respond. She was able to answer questions and satisfy me that she knew what she was talking about. She also was able to support what I needed.
I did the installation myself based on all of the instructions. It went fine, once I finally figured out how I was gonna get everything installed. I turned on the system and it connected. I downloaded my phone apps and it logged in. I set up stuff and it seemed to go okay. However, it took me two extra days to get my camera connected because I didn't have the device ID information available right at hand. But I got it figured out. I own a technology company and felt comfortable enough to do the installation. I know what an IP address is, how to log on and how to make those kinds of things work. I don't know that the installation would be that easy for a normal person who doesn't have the same experience that I do.
The system seems to work and I'm okay with its quality. Anything that connects through the internet and actually works is always good to me. But I got an indoor camera and I said that I should be able to place it outside. I probably should've gotten an actual outdoor camera that I could aim instead of what I did, but it allows me to take a look to see what's going on outside of the house. But that's of less value to me than knowing that when she secures her unit, then it's secure for the night or day when she's gone. I would recommend Link Interactive to someone who has knowledge of and comfortable with connecting network devices. If not, I would suggest having a Link certified installer do the installation.
Reviewed Aug. 31, 2019
I hate Link. They haven't been able to keep the service online. They sent me a camera that they get can't get online. They also billed a month in advance. I asked to leave the contract and so we are probably gonna wind up going to court about it. I just wanted a working camera and I didn't care about paying the $20. I paid the initial payment when I first started. They were saying that they got me on and that I'm back working. But the service hasn’t been online since so why am I paying? I got tired of arguing with them calling in and saying the same thing.
Customer service was of no help. A couple of them wanted to troubleshoot, but they basically were saying that I would have to pay them for the rest of the contract. I told them to give me a service that works and I would pay them. They know the service doesn't work and I've told them that a million times. The system is installed correctly though because I have one already and that one was working at first then it quit working. I'm just over Link. I have Vivint too but I was using Link Interactive because that monitors the cameras inside of my home. They sent me a free camera, which I offered to send back because it's not working. It was just a mess. Now, I found a company that's offering four free cameras and it's still $20 a month.
Reviewed Aug. 30, 2019
I purchased a home security system from Link Interactive for a construction home that I was building. Their reps have been very helpful so far. We haven't had any real issues. Any questions I had, they’ve been responsive. The system that I have was pretty basic. I have a motion sensor and three door sensors. I can monitor it from my phone with Alarm.com. It's what I needed and the price was good for what I needed it for. I like the ease of it, the simplicity. I also like that you aren’t to a contract. The cost and quality of the system seem to be a good match-up as well. You buy the stuff and then you own it. And so then, you would pay a monthly fee and you can stop and start it as much as you like. So, you own the stuff, that way, I can move it from home to home.
Reviewed Aug. 27, 2019
I live by myself and for security, I purchased a home security system. I chose Link Interactive based on their reviews online and their agents were very helpful in setting things up and getting it all straightened. This is my first time getting a security system, and the interactions during the installation went well. I just had to put the battery in and they walked me through that. For the most part, it was easy. I like the online features where I could access my phone in order to activate or deactivate the system online. Overall, the features are pretty good and the cost was very reasonable for the system that I had in my apartment.
Reviewed Aug. 26, 2019
We went with Link Interactive for their price. They were cheaper than other companies. We got the stuff mailed out, installed it ourselves, and then set up automatic payments. The equipment seems pretty easy to work with and I'm enjoying the features. But I wish the Bluetooth was a little bit better. Sometimes, when I walk in, I assume the system is gonna pick up on my Bluetooth signal and disarm, but it doesn't and I rush in the last five seconds to turn it off.
Reviewed Aug. 25, 2019
I'm not the happiest with Link Interactive. My truck got broken into and they stole quite a bit of stuff. But the cameras didn't record any. After we figured that our cameras don't record – they just have live feed – we called and tried to get another camera. Then we called back a little bit later to also get a live feed using two different cards. A lady named Katie called back a little while later and asked us if we wanted to run both payments on the same card and we told her no but that still happened anyway. So then I called to cancel those orders and I tried to cancel the membership with them. But then I found out that we're in a three-year contract that we didn't know about.
I wasn't completely informed of everything. Maybe it was just supposed to be common knowledge but I didn't know that. I was a little unsatisfied. But except for one person who, although sweet, was a bit of a ditz, every single person I've talked to has been amazing. I do love the customer service. The installation was super easy to do as well. Everything was great. The guy that I talked with was absolutely amazing. He went through all of my sensors on my doors and my windows, and individually helped me program all of those. He spent an hour and a half on the phone with me. There are positives to the company. But with the experience that we had with the car problem, it makes me feel like I'm paying for nothing.
Reviewed Aug. 24, 2019
Link Interactive struck me as a little bit more competent than some of their competitors. They have good reviews and a reasonably good price. But as is usually the case, the installation requires a little bit more time and effort than suggested in the advertising. Still, it was all right. I got it done and the system is working properly. There are probably more features there than I’m actually using but what I’m using is working fine. So far, Link Interactive is doing fine.
Reviewed Aug. 21, 2019
I want to be safe and since Link Interactive was the cheapest, I went with them. I emailed them and then they sent me the stuff. I got the most basic thing, more or less, and in terms of the cost in relation to the quality, it's pretty good. Installing the system myself was pretty simple but I don’t think it is the most secure thing possible. Because of the variability within door frames, a lot of the sensors could be not 110% secure. But it's fine and I'd recommend Link Interactive.
Reviewed Aug. 20, 2019
My girlfriend and I went out of town for a few days to South Florida and when we came back, the garage door was open. We realized that we had left it open. Fortunately, nothing was stolen or taken but one can imagine the shock on our eyes. The sad part is that I had some home automation stuff that if I had looked in the app, I would have seen that the garage door was open and I could’ve closed it. Because a friend of mine had Alarm.com as a service and I had helped him set it up, I knew they had notifications. At that point, I was like, “I’m calling right now,” because I needed a notification to remind me.
When I initially did a inquiry on Alarm.com, I got contacted by several different vendors but it was Link Interactive that I felt was priced accordingly. Also, the person there was just over-the-top in answering any questions that I had and in making himself available. I took about two weeks before I made my decision. In between that, there were lots of questions back-and-forth and they answered them. The reps were all excellent.
There was a minor hiccup with the installation. I had ordered the remote touchpad and there were some issues with that connecting to the main pad. But I called and they walked me through some troubleshooting steps. Then they determined that they would send me a new one. That aside, the installation was straightforward. I did great and the features are awesome. I’ve been ranting and raving to other people hoping that they order one from Link so I can get whatever special they’re running for referrals. But no, it’s top-notch. I really enjoy the fact that it can disarm based off proximity with my cellphone. The Alarm.com interaction with a lot of the automation stuff is outstanding.