Liberty Home Guard Reviews

After vacation my family and I came home to a disastrous flood in our basement. They were actually able to work with a company that did restoration in addition to the plumbers and contractors. They really helped me manage everything, soup to nuts and in two weeks the basement was back and better than ever. I cannot express enough how helpful the personnel at Liberty Home Guard were throughout the process. They helped me negotiate with every service provider contractor saving me over $1,500 on those bills alone, they covered us for the portion that was under warranty, mainly the plumbing, and they followed up and made sure the contractors were working, arriving on time, and operating respectfully in our home. Josh, Abe, and Jake on the Liberty team were especially helpful and I can’t thank them enough.

Our sink got backed up and I had to pay for the people to come out. My mom reminded me that I bought a home warranty, so I called Liberty on a whim. I did the process in the wrong order but they took care of everything. They sent me the full amount, so I was ecstatic. They've all been nice and cordial, too. They were super understanding of everything even when I screwed up on my end and went in the wrong order.

My dishwasher was not draining and I called in to Liberty to file a claim. The rep I spoke with, I believe her name was Rose, offered to help me troubleshoot the issue before they charged me a deductible and filed a claim. She explained to me how to move the wrack out of the way to be able to clearly see the drain. Well it turns out, we just had a broken piece of glassware clogging the drain and as soon as it was removed, the dishwasher began draining again. I appreciate the initiative that Liberty took to save me the hassle of filing a claim, paying a service call fee, and waiting for a technician for such a simple matter. They clearly train their reps well and know their stuff.

I've only had one claim for two years and it was for some toilet problem I had, and Liberty took care of it. The techs contacted me the next day and were able to come out the following day after that. They fixed it and were professional and clean. I've had a positive experience with Liberty and I have no reason to want to leave. It's been a great service, so far.

As an LHG client for the past 4 years they’ve been consistently fast in getting my issues rectified. While not every claim is covered in full, they always do provide some coverage and save me money. They always go above and beyond to keep me informed as to where my claims stand and what is happening, which significantly reduces my frustration and anxiety with these types of claims processes, whether it be with my insurance providers or home warranty companies. Throughout the years, numerous appliances of mine have been repaired or replaced, but their handling of my HVAC claim and replacement was the most impressive work I’ve seen them do, by far. At no point in being a client of theirs did I ever have to chase them, they simply followed through on what was promised. I could not recommend more, and will keep renewing my plan with them.

So far, having Liberty Home Guard has worked out okay for me. I liked the cost. Also, the gentleman was very helpful and answered a few questions that I had. I had two possible opportunities to engage them and use the service. The first one was not covered by the warranty, which they explained to me, and it was listed as one of the areas that is not covered. They don't cover porcelain items, like toilet bowls or sinks if there's a crack in those. I thought they would be covered, but that was not. The second one worked out fine. There was a plumbing issue, I paid the copay, and the plumber came in and took care of it.

I had an existing company and service provider. But I wasn't happy with them. They have been constantly increasing prices as well as not giving the service. I switched to Liberty. Liberty's price is way better than theirs. For the home insurance, for every visit, you have to pay a certain deductible. Liberty had this offer, a five-year constant price, no increments, no increases, and then their per-visit charge was way lower.

Lauren was really nice when I called in to file a claim on our dishwasher. She was able to get us the technician we wanted to come out to my house for this fix and within a few days of me even filing the claim, the technician and Liberty had the dishwasher working again. The technician also took the time to explain to me what went wrong and how to avoid it from happening again in the future. The excellent customer service that Liberty Provides is not lost on us and we are grateful to the company and the individuals who make up that company and do such good work. Over the almost 3 years we have been customers of theirs, they’ve consistently gotten better and showed us how much they care.

My kitchen sink was clogged, and the contractor came and they found some grease in the line so they cleaned it out. I only submit my claim using the Liberty Home website and it's easier for me.

I have been a policyholder with Liberty for just over 2 years, and have placed over 10 claims with them throughout the time. Regardless of the complexity of the issue, Liberty has never shied away from assisting us, especially in times of our greatest needs. We’ve had 3 separate appliances, our water heater, and our central HVAC system all replaced by Liberty and we’ve saved thousands upon thousands of dollars on just those replacements alone and we’ve had five additional repair claims as well! I really love having them available, they are my central point of contact for anything that goes wrong in our home. Liberty and their team seem to have something very special going for them as they are super dedicated and clearly passionate about what they do.

Be warned this company can subjectively deny. They are liable for repairs because they can use a depreciation schedule that makes a home appliance practically worthless. Or they can say your appliance is a high end product so you have to pay more for your policy before they will charge their $75 standard fee for sending someone out. In my case, I had a microwave that died. So they gave me a comparable model at a rate I found out later was $300 more at Home Depot. Plus I had to pay for installation! In the case of a dishwasher that was blowing a fuse, they said because I had a KitchenAid product, it was high end and I needed to pay $99 more on top of the $750 I paid for the yearly fee. This company is a rip off. I paid $750 for warranty that was useless. I was overcharged for a replacement microwave. What did I buy a warranty if it gave no protection whatsoever?! Buyer beware.

I really liked what the rep had to say and their pricing. I also liked the customer service aspect and how he dealt with me. I also liked that I could use a contractor they set forth or my own contractor. I asked the rep about a longer plan and he said they didn't do those. But he called me back and said that he brought it up to his superior and they decided to make the plan a little longer for us. We were happy about that. That way, we didn't have to worry about it year after year.

Bottom line, refused to fix my AC, my Heat and my water issues. I paid thousands out of pocket. They will find every reason in the book why and quote my policy. I read and even the small print. They tried to get me to buy a three year policy. Left me without heat in and after thousands said, they would give me 200 dollars. A water valve shut off where they paid 70 dollars and I paid 260! The AC was fixed by a local company who replaced the 4K part for free under a warranty and just charged me install fees. Liberty told me I needed a whole NEW SYSTEM and would drop it off and I could get whoever I wanted to install. Same thing with my Furnace. Then told me to pick the contractor and when he got there we called. They kept him on hold and and asked 2K questions.

The sales process was forthcoming. They were good on disclosures and they also included extra stuff we wanted included like the sump pump downstairs. We have a five-year-old house and it's pretty high end. We're seniors on a fixed income and we don't have money to dig into our pockets for a 500-bucks repair if the air conditioning goes out. Liberty's price is reasonable. Give them a try.

The application process was pretty straightforward and easy. Their customer service reps were pretty prompt. We had our microwave go out and Liberty got it replaced. They contacted someone to bring the microwave but they didn't install it. So, I had to install it myself. They gave me those expectations that they wouldn't do the install, so that was fine. Liberty was able to replace our issue quickly.

Utilizing LHG’s platform has only led to positive outcomes for us. All our issues are attended to quickly. It’s easy to file claims and get service. And we’ve saved thousands of dollars since switching to them from American Home Shield. On our most recent claim, LHG not only addressed our electrical system issues completely, they restored the walls to their original condition. We plan to renew indefinitely as long as the service stays strong.

So in general my experience has been overall positive with them. I’ve submitted 5 claims and 3 of which were fully covered, 1 was partially covered, and 1 was not covered. Also, only one of those 5 claims took longer than a month to close, but that was partially my fault as I had to travel for work a bunch while it was going on. That all said, I would normally give them 3-4 stars but my most recent claim really blew me away.

Whenever a covered appliance or one of my systems breaks or gives me grief, Liberty Home Guard has made themselves available and have been ready to jump in and take the workload of handling it off my shoulders. All their contractors that they use seem to be well trained and come prepared. Out of 3 claims, only one needed a second visit from the contractor to fully resolve the issue and still that one was done within the same week. In the past when I’ve called my own contractors for similar jobs like repairing my AC, they’ve needed 2-3 visits and I would almost always have much more difficulty in setting an appointment on short notice.

Michelle helped me set up my most recent claim for rekeying of our back door. When the locksmith arrived, he actually recommended that instead of rekeying it, that I replace it with a combination lock. I was concerned because I’ve had combination locks in the past, and they always gave me trouble. Without being pushy, he reassured me that this one was very reliable and that if it gave me trouble, he’d replace it and get me my original ask for a rekey. Well, I’m happy he pushed me because the combination lock has been working perfectly and I don’t need to worry about losing keys. I’m writing this review for Liberty and will also do one for the locksmith. I appreciate Liberty’s consistent, high quality service people they dispatch to help us with our home issues.

The representatives from Liberty Home Guard are excellent. Having the home warranty is extremely valuable because I feel more secure that I have someone to help me out.

Abigail was outstanding to work with. She worked diligently to ensure that I was informed every time there was even a minor update on the claim, calling or texting me. She really went above and beyond and I want her manager to know that. The contractor arrived 5 minutes prior to the scheduled appointment, acted appropriately, completed the work and cleaned his area. His punctuality and professional demeanor was noticed and appreciated – thank you Liberty and whichever company they sent. We had a wonderful experience and would like to thank Liberty (and Abigail) for their help.

I wanted a big company that I knew would be reliable. I called seven of them and Liberty Home Guard gave me the best deal. Especially the fact that my deal was for 14 months is what kind put me over the line to choose Liberty Home Guard. Signing up was great. I could do it over the phone, which is nice. My salesperson kept wanting to give me other deals, but I just wanted the base package. I just wanted the big appliances covered. So, it was hard to communicate that to him. Otherwise, he did a great job. As a first time homebuyer, Liberty Home Guard gives me peace of mind.

I was definitely feeling overwhelmed when I bought my first home. I really had no idea what went into maintaining a house. My friend recommended I check out Liberty Home Guard and I’m so grateful he did. I have not been disappointed with their product. They’ve saved me money and reduced the headache of dealing with contractors when things break. They’ve not only been able to get me quality contractors, but if I need one on a weekend or holiday, which I actually have, they’ve been able to mostly accommodate those needs. I also find the team at Liberty easy to talk to, transparent, and responsive. Whenever I have had a problem with a covered item, the team at Liberty Home Guard has been prompt in telling me the level of coverage that my policy affords me for that specific case and they always are able to get the matter resolved quickly. I would be much more stressed out about my home if I did not have their policy and service.

I had a few issues with my smart home devices when I first moved into my house. At my friend’s recommendation, I inquired with Liberty to see if they covered smart home devices, which they did. I’ve used them for two claims now and both have gone smoothly, with my appointments being set within 72 hours of making a claim. I only had to pay my deductible each time and the rest was covered by them. Even though it does seem to be commonplace in the industry, my one piece of constructive feedback is that their sales process came off as somewhat aggressive. Otherwise, I hope this level of service continues. If it changes, I plan on updating this review to a lower star rating.

I first bought a home warranty with Choice who promised me that they’d cover everything and I would not have to spend any money. Ultimately I bought with them even though at that time I was considering Liberty because Liberty did not make those promises. They explained that their service was superior but not everything is covered and home warranty policies are never a blank check. A year later, I had enough with Choice, too many denials or claims that took months to resolve, and decided to give Liberty a try and I have not looked back since. Sure, they don’t cover every dime of expenses, but when I look back on the year, I saved a ton of money. By my estimates, I saved close to 400% what I spent on the policy with Liberty. And, just as importantly, all my claims were resolved in less than 2 weeks, with my average claim taking about 5 days.

The contractor throughout the visit and process behaved extremely patiently with me and my family while at home. The kids were playing all around the work area and he was not perturbed. We’re grateful that we had Liberty to rely on when our washer and dryer both unexpectedly broke at the same time. The contractor took the time to explain the issues in detail, and he returned with all the necessary parts and completed the job in a timely manner the very next day. Thank you for the exceptional service Liberty and Thomas from the repair company!

I had a leak from my tub to the top of the kitchen, and Liberty Home Guard sent out a technician. I was there speaking with the technician, and the technician said that they never told them anything like that. Liberty Home Guard is also telling me they don't cover the plumbing. I pay them every month, then I have an issue and now, I have to pay everything. I've been talking to them for the past two weeks, then they called me yesterday and told me that they don't cover most of the damage. So I'm thinking about just canceling with them. They need to improve everything. It was a bad experience, and I wouldn't recommend them to anybody.

I have been with them for years. Have been helpful every step of the way. Always someone to speak with. Accommodating with any issue and affordable. Love the company. Some people I know by name so it makes you feel like a person and not a number.

I was burnt by a few home warranty companies in the past which made me initially doubtful about getting a home warranty policy again. Honestly, I’m happy I gave Liberty a try. Yea they take a bit longer than I would since I know a few handy repairmen in my area, but overall through their discounts I’ve saved over $2,500 in six months. You simply can’t beat the prices they pass on to their customers. They do so much more than the home warranty companies I was used to. Those companies basically just denied most if not all of my claims. Liberty, even if the claim is not covered is always accessible and willing to help. For example, we wanted to replace our refrigerator, nothing was wrong with it, we just wanted a new one. I called Liberty and they got me a replacement for more then 50% off what I could have bought it for on my own. We’re thinking about doing the same for our oven, washing machine, and dryer next.

Signing up with Liberty was pretty smooth and very easy. But we had a claim and the service wasn't great. They had pleasant attitude but they were not extremely helpful. I had to pay upfront for a service tech to come out before I even knew whether the damage is covered. That was something that I wasn't exactly aware of. It's a little frustrating because I could pay the deductible and then have them tell me the issue is not covered.

I've had great luck with Liberty. I had my icemaker go out. The tech came out and he said he would change it out. It's been doing great ever since.

After some coworkers recommended Liberty to me, I figured I would try it out on a monthly basis. Fast forward a year later, I ended up upgrading to a five-year plan with them. Last week I had an unexpected HVAC malfunction so I put in what was my sixth claim. Yet again, I was so impressed with the superior quality and professionalism that Liberty provided. He arrived on time with all his equipment and diagnosed the issue within 15 minutes. The entire repair was done in under an hour and at no cost to me. Like my coworkers, I would absolutely recommend Liberty Home Guard to anyone considering a home warranty. If your experiences with them are like mine, you won't regret it.

The last three years have been cost-effective and a value-add thanks to Liberty. When we originally bought our house and were on a budget and wanted to be smart about how we went about carrying costs for our home. We were apprehensive but decided to give them a chance. I was ok with things maybe taking longer because it is a warranty company, as long as the savings were there which was our priority.

The heat wasn't working and the techs took a while to get here. It took time. But they were good and they told me what the issue was and made sure that the service was done. Liberty is good and convenient.

Signing up with Liberty was hassle-free and I had an excellent experience with their reps. The coverage is all-inclusive which includes the AC, washer, dryer and refrigerator. I'd recommend Liberty.

I'm extremely pleased with the service I received from Liberty. I woke up the other day and found that not a single outlet in my house was functional. I called Liberty and was connected with the rep Jake, who just was extremely proactive in addressing my needs and situation. He helped me get the process expedited and when it came time for coverage, he genuinely cared that I was happy with the resolution. The electrician arrived two hours after I initially called in and spoke with Jake. He did great and all my outlets are working again. Definitely a positive experience.

This home warranty plan with Liberty has to be one of the most relieving purchases I have ever made. My air conditioning unit broke a month into moving into my new house and I called a friend of a friend who was an HVAC repair guy and he quoted me $12,000 to replace it. Luckily I went to Liberty to compare and they not only offered me coverage for it, the entire cost of the project to me ended up being $4,500. I got the same exact system as the initial quote, and the entire job was completed within a week. Throughout the entire ordeal, Liberty was extremely kind and understanding and provided me with an exquisite level of service.

I had a problem with Liberty Home Guard regarding a particular repair for which coverage was denied under the terms of the contract. After I expressed my disappointment with the denial of coverage, I received a call from Lauren **, an account manager in the "customer success department." Lauren was very cordial and very efficient in offering a fair and equitable resolution to the problem. She also has become my personal account representative, and my account will be considered a "VIP" account. Based on the foregoing, I am pleased to recommend Liberty Home Guard.

My garage door got stuck right as I was heading out to the office, on a Monday morning no less. I called them immediately and their agent Chris got back to me about 30 minutes later telling me that they had a technician on route. Thankfully the problem was simple, and he was able to get the door opened right away. I ended up leaving him in my garage while I headed to work, and to my pleasure when I got back later that evening, the garage door was closed, area was clean, and most importantly everything was working. I appreciate that Liberty uses quality technicians that you can trust without immediate supervision. I have recommended them to a bunch of my friends already and plan to continue with them for at least another year now/

The sales rep worked hard at selling me the warranty but bragging that they fix/replace high-end products, like Sub-Zero, Wolf, etc. I mentioned that my appliances are Jenn-Air, Kitchen-Aid and Samsung, he said for sure. He gave me a quote for a year and I paid it. No details about restrictions were mentioned nor asked me to read the fine print. on any emailed documents. after few months in summer very hot weather, my AC stopped cooling, I called and paid the $125 service call, the tech said the condenser need to be replaced. LHG said my unit is 17 years old and its value is zero, no repair. Few month later my Jenn-Air microwave door stopped opening, I called LHG and paid the $125 service call.

They did a great job of fixing our heaters. The process was smooth, and we did not have to worry about a single thing. The warranty covered all the expenses and we are finally ready for the winter. However, the customer service did call us a lot throughout the process. I could see how others may want that but I found it to be a bit overdone. Nonetheless, they fulfilled their obligations and vastly surpassed the level of service I was used to with my prior warranty companies.

After reading and speaking with Liberty Home Guard, I purchased their Total Home Guard warranty paying for the full year upfront. After trying to use their service I do not understand why anybody would want this service. I have a slide in gas stove that looks and works like new except the main front burner will not ignite. I put in a service request to Liberty Home Guard and paid the $80 service fee. A repairman came out and said that to fix it they would need to replace the burner and it would be a little over $600 and they would let Liberty Home Guard know.

I was with American Home Shield for many years. Liberty Home Guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs, etc. were mentioned about exceptions. Lower rates and guarantee that CS is American based.

This company has demonstrated terrible business practices, has poorly executed an attempt for service with no sense urgency after several weeks of an unfilled claim with no services rendered. I filed a claim on 11/10/22 for a heating issue. Per the technician that was hired to inspect my hvac there was a leak discovered. LHG informed they do not covered leaks and my hvac would need to be replaced and they would send a quote for covered cost and what I would be required to pay. I waited over 3 weeks and finally received a quote 12/1/22 after countless follow ups with no response or disregard for my wellbeing for not having any heat in my home. After several attempts and speaking with supervisors filing a complaint I finally received a quote of over 10k of out of pocket expense with LHG only covering $800 of the replacement cost.

Liberty’s coverage was gifted to us with our house when we bought it last summer, and we are very happy with them thus far. We have actually already used their service 4 times, and Liberty was able to save us an extraordinary amount of money to date. I want to thank Sasha and Michelle’s help on our last three claims. They were expeditious with their work and getting our claims processed. We had great repair people come to our house for the issues and they just all seem highly motivated. We sincerely appreciate all the effort and hard work you put in on our behalf Liberty Team! Thank you!

Did Liberty Home Guard PAY for the review you gave them on your web site? This company is DISGUSTING. I am a disabled veteran and I filed a claim for the furnace in my home a month ago. They have been giving me a total runaround and claiming that the furnace is too old to repair, and that they will make a "significant contribution" to the cost. That is BREACH OF CONTRACT, my furnace only needs a part that can be purchased today from the same manufacturer, Beckett. Your review is FAKE and clearly they PAID for you to publish it! Shame on you!

Liberty does what they promise, and even more. We are enrolled with a total home guard plan and have only had positive experiences with them. As an example, last month our mini refrigerator in our den stopped working properly, We reached out to Liberty, spoke with Brian. He was attentive and heard us out, and even though it is a mini-fridge, we really wanted it fixed as soon as possible. Two days later, a contractor came to our house and was able to repair the fridge, getting it back up and running in that visit. The contractor said that Brian spoke with him also and gave him specific detail around the mini fridge so he came with all the necessary parts. This is one of a few claims that went positively for us. We plan to continue using Liberty and have already recommended them to two of our friends.

The Liberty home warranty could be really valuable if they're as good as it says online. It will save you a couple of hundred dollars.

My recent experience with Liberty was definitely the highlight of my home warranty customer career. First, I want to thank Jake for his prompt response and attitude. My garage door opener got stuck half-open while my car was inside, and it literally would have ruined my workday and possible weekend as this happened on a Friday. Jake had a contractor at my place in approximately 2 hours, which I have never seen before, with another home warranty company or even when I myself attempt to find handymen. That’s how you develop customer loyalty, Liberty! Thanks again, Jake!

My door slammed shut today, leaving me without keys or phone. Luckily I had my iPad in my bag. I was able to submit a claim through the portal and chat with the customer service agent. Liberty found me a locksmith who was at my house within 45 minutes, who opened the door and changed and upgraded the lock for us. Liberty even gave us a courtesy payout for the upgraded, keypad lock of $200. In my experience with other home warranty companies, you have to fight them for every cent, not with Liberty. Fantastic service, and I am really grateful for such fast assistance, which, to be honest, I did not expect!

Signing up with Liberty Home Guard was easy.

I’ve had the a policy for our appliances and air conditioner for almost four years so far and besides for the deductible I pay on each claim, they’ve covered me in full every time, except for the air conditioner where we went over the cap but all in they still saved me ~$4,000 on that replacement. If you are not super handy and know how to repair or install new appliances in your home, I would highly highly suggest trying them out. I initially bought this policy as a monthly customer but after my first claim, I upgraded to a five year policy. I definitely recommend trying them out like I did, they’ve turned out to be a huge money saver for me and my family.

I have submitted two claims so far. Both were plumbing issues. The quality of the work was good both times. The first claim unfortunately was not covered but they did negotiate with the plumber and I know were able to get me a 30% discount on the work. The second claim was more expensive and they covered it in full. Even though they did not cover both claims in full, I’m still giving them a positive review because the speed, convenience, and overall savings have been good so far and compared to my prior home warranty company, they are definitely on a different level.

My most recent claim was a plumbing claim that unfortunately required replacing multiple pipes on a few floors. Ultimately, and I know this because I priced it out myself with a plumber I used in the past before I had Liberty, Liberty in conjunction with their plumber ended up saving me about $2,500 on the job. The work done was of good quality and they even got another contractor from their network to restore the dry walls when they were done. They were great guys that treated our home like their own.

The representative that helped me sign up was very nice. I'm happy with Liberty now.

When I called Liberty Home Guard, the representative was very helpful and seemed to be very professional. I liked talking to him. They cover the main items that I had my concern about.

Speaking to someone to apply was fairly easy. I was satisfied with the plans offered.

I called Liberty for the water heater. At first, they told me that we had a bad connection. They couldn't understand or hear me. I was upset with that. Finally, I talked to someone and they set up an appointment. Within a couple of days, a guy came out, looked at it and said it was good. It was just surging. He checked into that. That's why we decided we got a good home warranty. They cover everything in the house.

I had several different salesmen who tried to call me. Liberty came down to where I wanted to be and it worked out well. My coverage is $600 which is cheaper than American Home Shield.

Liberty Home Guard is more affordable. The only thing that I didn't like about Liberty was when it came down to the people coming in for my plumbing claim, they told me that I had to pay a fee for them to do the labor part. On the contract, it said things that are covered. I told them I read the contract and it says they cover it. That's probably why they changed their mind and decided to pay for it.

I like that Liberty Home Guard has a veteran's discount and they were not obnoxious. They didn't call me 47 times a week while I tried to make a decision.

Liberty Home Guard covers what I need covered. Signing up with them wasn't difficult.

Liberty Home Guard replaced the washing machine and dryer. I was satisfied.

I placed two claims. Both were denied after I paid the $150 fee for a repair person to come and tell me that the appliances couldn't be fixed. An oven that was too high end and they didn't cover it even though I asked the agent before purchasing the insurance. And an LG refrigerator, not high-end, but was told they don't cover closed systems. What is a closed system??? He said it was in the contract, but he couldn't tell me what that meant. This tells me that anything that is enclosed is not covered??? That would mean most anything that would break down, right? Buyer Beware is all I can say.

I was looking for a warranty that covers AC units and everything in the house. I talked to a rep at Liberty Home Guard and I was happy with his knowledge and with the way that he handled himself.

The washing machine just stopped draining one day. We called Liberty Home Guard’s customer service and were immediately connect with an agent, whose name I believe was Ryan. Ryan was very nice to work with, and even made sure to confirm the model number to ensure the tech had all the information he may need in advance. The tech came the next day and fixed the issue in an hour or so. He also cleaned the area after himself.

The application process was quick. The rep was very friendly and knowledgeable.

Not worth the money you spend. Two separate claims and both of them were not handled worth a crap! First one my fridge went out when I was away and they took 3 weeks to tell me they were not going to cover it. They don't cover acts from god. I'm guessing a storm killed my fridge with lightning strike power surge. Second one my washer went out and at least they came out in two days and stated it was covered but not worth fixing as cost of repair was more than worth. It's a Maytag that I paid 1100$ for and they want to replace it with bottom of line Whirlpool 450$. I asked why they don't replace with similar or same as and was told it's in my contract if I read the fine print. Sad!!! I will be canceling asap!!! Beware. This company is bait and hook.

I’m very unhappy with the resolution from Liberty Home Guard regarding my 26 cu. ft. side-by-side refrigerator. Instead of offering to repair it, they recommended replacing it. LHG believes a suitable replacement was offering a 18.3 cu. ft. top freezer refrigerator or $500. While the company decides not to replace like-for-like products (brand, model, features), it’s unsatisfactory to believe that I should downsize my needs from a 26 to an 18.3 cu. ft. refrigerator. I believe they should replace it with a 26 cu. ft. refrigerator. Nothing precludes them from using good common sense and ensuring customer satisfaction.

I like what Liberty covers and their pricing. Anytime I've reached out to them, they’ve been very responsive. My plumbing claim went well.

I filed a claim, they took my $75 and never processed the claim. I did that one myself. I had an issue with my mother's bathroom leaking all the way down through the ceiling. I asked for them to expedite as I have my mother who's in Hospice and that's the bathroom she needs to use. They lied and told me they dispatched a plumber but when I went to check the claim it said being reviewed. Meanwhile they told me it was dispatched, I know there a lot of technicians in my area but they couldn't get one, told me to get one one on my own and they would reimburse me, just send the bill for review and payment. Not on your life Liberty Guard. I never got my $75.00 back from weeks ago. It's been over 72 hours since this claim was submitted. If I could have given a 0 score I would have.

I have a Kenmore professional elite double oven. It cost over 1400 dollars 8 years ago new. The circuit board to the top oven went out. It's 650 dollars to get it repaired. (350 circuit board, 300 labor.) It’s a really nice double oven my wife and I spent a long time picking out - so they tell me they suggest I get a new one and will send me a link to a site where they get "40% retail" - more likely, they get a kickback. In any case, they will only pay 350 dollars (what they deem the current oven is worth) for the repair or the new oven ... which is a fraction of the cost of a new oven. And they arbitrarily put a 350 value on the oven when BOTH ovens are working. Hell I could get 350 dollars easy for the oven now with just ONE working! Have you priced an oven LHG lately? I mean, paying 350 dollars for a working oven of almost any sort would be a miracle.

The process was smooth. But when I was waiting, I kept getting text messages and phone calls. It was annoying until I can make a decision. It was a little too much. They were calling me when I was at work. I had to block a couple of calls so I wouldn’t get them at work.

I talked to a gentleman when I signed up with Liberty Home Guard and he was very cordial, nice, responsive and helpful. He walked me through everything that I needed to do. Up till now, everything's been good, so I can't complain.

This company pays for nothing! They will find any excuse to not pay! And are very slow to respond. I waited one month this summer with no A/C, then they only covered approx 300 dollars out of a 1500 dollar bill. They will not pay for my pool pump, they said it was too old, despite the fact that I took a specific additional rider, as per the sales agent. It was 1 year old and still under warranty, all they needed to pay for was labor!!! They would not pay for my freezer repair, again I took a specific rider, as per the sales agent.

My warranty was a lifesaver this summer. I actually bought it in November 2021 but had not used it once until May. In May I had a refrigerator claim that went smoothly but the reason I’m writing this review is because of how well Liberty handled the situation when my Air Conditioning system broke down in 100+ degree heat. They were able to get a contractor out to my house the next morning. Even though it was a big job, which took him about 4 hours, he had all the parts he needed to get the job done. All in, it only cost me my deductible of $100 also. The AC has been working perfectly fine since. I’m really impressed with them as I’ve heard such bad things about home warranty companies taking weeks for even simple claims. Hopefully they continue to provide this level of service.

Our air conditioner's problem appeared to be due to something wrong with the breaker box. We called Liberty Home Guard and an agent answered in just 30 seconds. The agent Jason actually tapped his manager Ryan to get on so that they could try to best diagnose the issue remotely. After about 15 minutes of going through what we’re dealing with and seeing Ryan let us know that there was actually a repairman in the area and they may be able to reroute him to our house in the next hour. We acquiesced and 45 minutes later an AC repairman was at our house. He was already informed about our issue and was able to make the repair in 45 minutes. We are incredibly grateful to Ryan, Jason, and the repairman (my apologies I forget his name), for all the hard work they did as the heat was brutal so the quick service was so important and helpful to us.

They are really a wonderful company to work with. They’re constantly rolling out new features and they’ve been truly ready to help any time we needed it. For example, I called in because my son put a toy in our dishwasher which broke it. I told the rep that I knew that was covered but I was hoping they would still help me find a repairman. Not only did they say they were willing to find a repairman, they also said they would likely issue a courtesy reimbursement for the claim, even though it was not covered! When it was all said and done, the repair work cost $350 and Liberty Home Guard covered $200 of it. They always make sure you understand the process and are always polite and courteous. The Total Home Guard Plan saved us tons of money over the last four years. I definitely recommend LHG to all!

The past two times I reached out to Liberty, they sent out techs who were honest and communicative. They did a fantastic job installing a new water heater for us and separately, the technicians they sent to replace our garbage disposal were similarly awesome. The staff at Liberty was always courteous and professional. They even followed up to give us advice on how to care for the stuff. Would recommend.

Before July 4th, we started having issues with our ac. Took them approx 2 weeks to send a person. It didn't work and their contractor said they would be back Saturday... Yes.. Holiday weekend, we were initially impressed. No call, no show. No to taking phone calls too. Call Liberty... They say they need info from THEIR Contractor. Hasn't given him the necessary information. Reminder this is Texas in the middle of July. Oh July heat is over a 100 and we are without AC without ac. We call them again and they say they're sending it to their next department. Procurement's the last department art man and it takes 2 weeks for that department to find the right part. W keep calling because they don't respond back to us.

I got my new policy with Liberty two weeks ago and everything went well. The guy who answered my call was Joshua and he was great. He explained everything well. Hopefully, I'm not going to have any issues. But I hope that the day that I need to use the coverage, it works well.

Just like all the other companies, they have more reasons to deny coverage than to actually provide the service you paid for. In this case, my AC has been out for over a week in South Texas where the temp is still in the 90s and it’s over 80 degrees in my house. They don’t care. The system is as old as the house, 19 years old. Contractor just took pics of data plates and didn’t open anything up. He did some tests that show the unit is about to be locked up. He said “normal wear and tear” of a 19 year old unit.

I got their service, thinking they would be a good one from the reviews. How wrong I was. They had a deal where you pay about $1200 and it would cover 3 years of warranty. Good. I paid that upfront, 3 months quick. I have had nothing but issues with this company trying to replace appliances that have failed on me. First my fridge. They only want to give me $300 for the appliance. Now my AC goes out. It's been out since August... IN ARIZONA. I have been calling and calling them. I have my 71-year-old mother living with me, and it has not been pretty. They finally reach out, and they say "Well we can replace it, but since there was a leak we don't cover that." WHAT THE **... It's in the fine print. "Oh and by the way, we said we will cover $500, whoops... Our mistake, we are only covering $250, we sent you the wrong letter." This company is not worth the headache. Stay away from them.

I'm not pleased with my recent experience with Liberty because what the tech came in and did was so minimal. He didn't go up in the attic to look and see. The ductwork was only four inches in diameter and it was hanging from the vents in the ceiling. They took the cover off again and saw that it was a four-inch hose was there and it was just blowing all over the place. It wasn't attached to anything that was supposed to be there and it never should have been a four-inch. That's the size of the dryer vent. I was not very happy. He was nice and friendly. But as far as solving the problem, no. For $70, I could have drilled the holes inside of the air vent. That was disappointing.

I purchased this warranty for a condo based on the good reviews. Our washer dryer combo unit broke down. I called LHG right away. They sent me the name of one repairman. I called right away and it took him a week and a half to get to me. He did not take it apart, just tested it and said it seemed to be working. I asked him if he could fix it and he said no. Next use, the washer was leaking again. I didn’t hear from LHG so I called. They reassigned the same repairman. I was calling twice a day to let them know that I was waiting for next step and they said I had to wait for repairman to let them know he couldn’t repair it which we couldn’t get him to do. After me calling him repeatedly, he finally called LHG.

I'm reviewing from a contractor's standpoint. I've had very professional experiences with Liberty Home Guard. I'm thankful to work with them while providing for my family. They actually pay you on time without problems. Thanks so much. Gifted Hands HVAC and General Maintenance.

Liberty Guard was having a special where the roof was included for leaks for free. Where I'm moving at, I'm going to have to replace the roof sometime in the future so I wanted the roof covered too. The application was simple and I'm satisfied with my plan.

The monthly rates of my home warranty were going up so I decided to look for someone else. I researched and Liberty Home Guard had really good reviews. I have never been without a warranty company. I was just crossing my fingers that Liberty was good and went with them. I paid in advance for a better deal. When submitting claims, they're very quick. I call them and I tell them something is wrong. They send a representative out and I pay them the deductible. The service guy then fixes things.

Liberty Home Guard company has given me more headaches than I can count. Based on previous reviews, this is the best home warranty company in the world. Last year, when I signed up and spoke with the sales, he made it seem like I was getting a great deal, even going so far as to throw in addons for free. However, I quickly learned this company does not want to payout for claims. Your coverage may start 30 days after signing up. However, they will not give you full coverage until about 4-5 months into your policy. This is something they do not tell you upfront or when you file the initial service request. They wait until the tech has diagnosed your issue, then drop the bomb that you are not covered, or they will only pay a partial amount toward the repair.

I woke up one morning and my kitchen sinks were almost completely full with water and my bathroom sink was also not draining properly. I submitted a claim through their portal and called in, I actually got in touch with a rep named Logan before I was done submitting the claim myself. Logan helped me finalize the claim and confirmed for me that no details were missing. Because this was a time sensitive issue, he immediately helped me to escalate this to a supervisor, Julia who was able to get me an emergency appointment with a plumber that day. The plumbers arrived on time for their appointment the next day, and fixed the issue.

I would never have bought a home warranty myself but my realtor gave it to us as a gift. We actually ended up using it three times over the past year and saved a few thousand dollars. The first two claims took a bit longer than I would have liked but overall it was worth it, their team is good, and we did renew. Emily did a great job following up with us to ensure that we were satisfied and ultimately that personal touch does go a long way. Also I wanted to say thank you to Chris who received our feedback about the delays and ensured that our third claim went quickly and smoothly.

We only had one claim after our first year so we were on the fence about renewing. Our salesperson Eric convinced us to renew and two months into that year our water heater stopped working entirely. While I wish they were able to get it done quicker than the 9 days that it took, they did cover it in full which paid for both policies in one shot. Then a month after that our microwave broke and they sent us a new one without charging us a deductible or giving us any hassle. We’re still not sure if we’re going to renew for another year but I will say that Liberty is by far the best of the bunch when it comes to home warranty companies so, if you are considering a home warranty company I highly encourage you to consider them. And thank you to Larry and Lorraine for helping us on our claims.

I switched to Liberty Home Guard when my last provider raised their prices for the third time in a row. I did a bunch of research and after reading all these reviews, decided to go with them. Last week was the first time we put them to the test when we found a leak underneath our sink. The process was so much easier than Cinch’s! Their customer service reps were excellent, and I appreciate that the plumber they sent wore a mask the entire time he worked and cleaned up after he was done. He even called afterward (Liberty did also) to ensure that we were happy with the experience. I would definitely recommend them.

Every time I call, things seem to get going right away and they keep me looped in throughout. I always get a message every time the claim moves forward and the wait times when I call in are minimal. I dealt a lot with Julia on this latest claim, and she was so lovely and polite and quickly had my request for an oven replacement facilitated. I have most of my items insured with this company, and I'm so glad I ended up deciding to go with LHG. I definitely recommend them.

I purchased my plan at closing by check at closing. I used their service once. Used my credit card to pay for service call fee. They used my credit card and set me up for automatic renewal without my permission. I called them and they told me they would refund my money. They did not give back my money.

Excellent service from Liberty. My freezer was not getting cold enough and Liberty Home Guard sent a repairman the next day but unfortunately, he determined that it was unrepairable. He was a lovely, very friendly, and understanding. I then spoke with John on the Liberty Team who was really a lifesaver. He was polite and well-spoken. He provided me a few replacement options, but I did not like any of them. John said no issue, he’d go back to the drawing board for me and an hour later gave me two additional options, and there was one I really liked. John right away then arranged for my new freezer, which should be delivered this week. Once again excellent service from Liberty. Thank you the help!

So far they are failing to be helpful. Got a home warranty paid by the seller. It doesn't cover the fact that the refrig doesn't make ice. Now the AC doesn't work. Called today and was told the system wasn't updated so they couldn't take my claim. Told to call back tomorrow. Called a few hours later, told that my account was pending because it wasn't paid for. Again, told to call back tomorrow. I had to ask them to check, turns out he wasn't even using the right account number. Claims there are 2 accounts with my name and address. Gave him the right account number and he still tried to tell me to call back tomorrow. Had to insist he use the right account to take the claim now. All that and now I have to wait 2 days for them to even call to set up an appointment for someone to look at the AC. Seems they do anything to make it hard to actually file a claim and get work done.

I called Liberty Home Guard and they were a better fit for this home. Everything sounded good.

I bought five policies from Liberty. As far as their service, they are worlds ahead of our former company. When I made my first claim online with Liberty, I was surprised because they immediately sent an email to confirm some stuff. Then I got a phone call from a gal and I didn't answer it because I thought it was a spam call. So she left a message and that she would send me an email, which she did. When I had a question for her, she took care of it. I never had customer service like that.

I was very unhappy with my previous provider, which was American Home Shield. They caused me to lose over $1,500 due to the contractors that they sent to my house who gave misinformation. Also, every time I called, I was talking to people in India and it would be a different story every time I call. One of the things that appealed to me about Liberty Home Guard is that they have people to communicate with who are in America and they understand American culture. Their claims process was pretty streamlined. The person that they sent was through a previous company that I had used who I really liked. So, I was pleased to know that they were also contracted with Liberty. Go for Liberty. Their salesperson was really good. He was very knowledgeable. Everything was pretty streamlined.

Chris was great when I called in. I had some questions because my Dishwasher was not working and he helped me troubleshoot the issue so I did not need to wait for a service provider. I also was happy I did not need to pay any deductible as a result. I’ve never worked with a home warranty company that makes that effort to help customers fix simple issues.

Jake was really helpful and took a personal touch. I needed to have my Air Conditioning system replaced and due to lingering supply chain issues from the pandemic, both Liberty and my own research estimated it would take three weeks for the replacement to be installed. Jake was the one who first told me about the delays but he went ahead and left me his personal email in case I was able to beat their timeline. I ended up finding a unit and a technician who could replace my AC, because another customer of that technician’s cancelled, the job and the unit was compatible. I then just emailed Jake who was able to get me the approval for this replacement. I ended up saving over $3,000 on the replacement because of Liberty’s involvement, albeit after the fact. Jake was great at communication and easy to work with. Undeniably a great experience, especially when graded against other home warranty companies.

Their tech from the appliance repair company arrived on time and went right to work. He actually ended up finding a few issues with our refrigerator. As soon as he reported back to Liberty they began the process to order us a new one. They ended up getting us the same LG refrigerator in the same color. The new one was installed just a few days after. Wonderful experience with Liberty, as always! Thank you to Mary who helped us ensure we got the same exact type of refrigerator also!

Larry sent an AC repairman our way within an hour of my calling. The repairman came fully prepared, explained to me what he found, and how he was going to fix it. He also instructed me on how to best use and maintain the system to ensure this problem does not rear its ugly head again. Thorough and detailed oriented and definitely proactive as a company. I will renew when my plan is up this year unless subsequent claims do not go as well as the previous ones have been going.

We used Liberty last week for our AC unit. It had some electrical wiring issues. We submitted the claim, and on the same day, they assigned a technician to it. He came out the following day and worked on it. He didn't quite get it fixed so he came out the next day and finished it up. It was a quick response. The experience was straightforward. Price-wise, the coverage is effective.

I initially called in and must have got someone new as they really took a while to get my claim started. I then had to call back later the same day with another claim to submit when my pipe burst. I immediately asked for a supervisor and spoke with Julia. Julia knew exactly what the issue was and anticipated my needs by finding the same plumber we worked with last time who I liked. The plumber arrived at my home in two hours and fixed the issue during that visit.

On the day that I bought the policy, I spoke with Joshua and he helped me with it. With Liberty, I like the 24 by 7 support. I'm very happy.

5 star experience through and through. Every technician I have used through them has been professional and punctual, which is rare in my experience with other home warranty companies. Really, throughout five claims their technicians have always arrived on time and are eager to help and conduct themselves cordially. Not only that, but for our 5 claims, their warranty covered five appliance replacements. We’ve made all our money back and then some and we still have two more years on our contract.

I did a claim with Liberty and the experience was excellent. The speed at which they were able to dispatch someone to come out and take care of the issue was good.

My kitchen sink was backing up water, so I called Liberty Home Guard. We actually moved into the house recently and I got the policy with my realtor so I was unsure to call them but decided to give them a try. The wait time was less than 1 minute before speaking with an agent and they had a plumber at my home not three hours after I called. He fixed my kitchen sink in that visit, which only took him 45 minutes and all it cost me was my $75 deductible. Definitely a positive experience for my first claim.

Two weeks ago, we were having a plumbing issue. We had a clogged bathtub and one toilet would bubble when you tried to flush the other one. I filed a claim, and Liberty sent out a gentleman. He diagnosed the problem and submitted a request to Liberty to approve the repairs. The next day, he did the repair, and it seems to be working fine. But we sat overnight wondering, "Are they gonna come back after we paid them all this money and say 'No, we can't approve that'?" They had us on pins and needles. Also, when the person doing the repair analyzed everything and sent the request to Liberty, he said, "Typically, they get back to me just in a few minutes, sometimes longer." He sat and waited for a couple of hours to get an answer back from Liberty. It took them a long time to approve the claim.

I talked to Liberty Home Guard, heard their pitch, and it sounded good as far as coverages. Purchasing the policy was easy.

I did a claim online with Liberty recently and their website was fine. The only issue I had was they have way too many popups for me. That aside, they were really prompt and courteous. A guy ended up calling me to schedule the appointment. He came from pretty far away and I appreciated him coming out. He was fine and pretty thorough. He explained in detail. He let me know that it was a part that was needed. He had to leave here and go find it at a different location because it wasn't something that he had with him. It didn't take him long at all.

Great service. It was really easy to fill the claim via their website portal, and they got back to me the next day. I was working with Autumn this time, and she did everything she said she would do, including giving me a reminder and follow-up call. The repair person called me thirty minutes before arriving, and quickly fixed the problem with the garbage disposal. Really happy I enrolled with Liberty.

The rep did a very thorough job at explaining the benefits and the claim process. He was on point.

I looked at company ratings and the price and picked Liberty Home Guard. The sign-up experience was okay.

June 27th: Claim is initiated. June 30th: A technician came home and said the dishwasher needs to be replaced. June 2nd: Liberty tells me that they cannot reach out the technician and I need to wait. I asked them to send another local technician, they said they put that request on my account and will call me back on July5th. July 5th: No calls came from liberty, neither a new technician assigned, nor the previous diagnosis received. I called Liberty the same afternoon and was told the same story, they will assign a new technician and I should expect a call the same day July 5th by 10 pm dispatcher team's closing time. No calls has been received.

Update: READ. I am, in my opinion, being extorted (for lack of a better word) to amend reviews to be positive and remove my BBB complaint. I am being promised hundreds more if I provide the review as specified by their compliance department - 5 stars, which is an opinion I’m told I SHOULD hold at this point. I’ve debated over the past few hours about posting this. As a result of it, I suspect I will be threatened and begged to removed this update. I feel responsible to make other consumers aware that the reviews and BBB status you see may be heavily influenced by the company REQUIRING a dissatisfied customer sign a settlement agreement within 48 hours to receive their refund that they have already been told they are entitled to.

I had a plumbing leak on a Thursday and I didn’t hear from Liberty in 24 hours. So I had to put things under to hold it and then went back and emptied it. On Monday, I called them because I hadn’t heard from them. I asked for the manager and they gave me this lady that was really nice. She said, “Oh, let me see if I can get someone to pick it up.” She told me they could get someone by tomorrow. But told her I needed it tonight. So she called me back, and she had somebody to come that evening at 6:00. It was all positive after that. She also sent me an apology. Once I got ahold of somebody, Liberty was right on it and they took care of it. The people I worked with were really good. They fixed it and did a good job. They had to replace something inside the commode, and the pipe and the line to it.

When the rep called, he was well-spoken and gave confidence talking about them being the best. Signing up was very easy because when I agreed to it, they sent me an email back and forth and I paid them the 550 for the year. The warranty is supposed to cover just about everything in the house.

Customer service did a great job. The signup process was very easy. Somebody helped me on the phone. I gave them my debit card information and they always just take out what's due on the date it's due. But I canceled my policy because I couldn't afford it anymore. Prices just keep going up everywhere and it was something I didn't have to have. A fella called me on the phone and said that they would waive the June payment, and if by July, I could afford to do the policy, then I'd be reinstated.

The sales rep could have used some additional training so that he can inform clients of the proper information. The questions I asked were very specific around how the claims work for me and how I would go about doing it. When I put in a claim, Liberty couldn't take care of it. There was no point of me having the service if they can't take care of an appliance in my home. If they could provide people who work for them the proper training so that they can inform people appropriately, they could be a standup company.

I tried to cancel the other company that I'm with and I was expecting money back to be able to apply it toward Liberty, but they refused to do that. It would cost me more to cancel than to continue and finish out the year. I didn't realize my warranty is good until 10/23. When I called Liberty back, they wouldn't return my $400 deposit. They said, “It's been over seven days. We can't refund the total amount. We're gonna give you x amount back and then apply the remainder” toward a home warranty plan once mine expires. I was not real happy with that part of the situation, because it was 10 days out from talking to somebody about it when I finally got ahold of Choice Home Warranty.

Liberty scheduled to come to fix a certain appliance and they took the money but never showed up or even called. I don't know how people can do that. They returned my money, but I had to sign up with another company to get the appliance fixed. I cancelled Liberty three days ago.

I had a very good experience. The rep I dealt with was very thorough. Their prices are competitive and they have a helpful sales team.

My experience was horrible. I called them twice for a repair that never got taken care of. And they charged me $80 every time I call them. I turned them in to the Better Business Bureau and I cancelled them. My credit card is still trying to battle about the 80 bucks.

I got a quote from one of the reps, and when I called back to actually sign up, I was told they weren’t able to transfer me to the rep that I was originally talking to. The terms were not the same as what had been discussed on the initial call with the first rep that I went over everything with. The original per call service was $75 and when I got the contract, it said $150. I wasn't really happy about that.

I wasn't fond of the signing up because it felt too much like a forced sales pitch and it was a lot of fast-talking. But I was satisfied with the options they offered.

I was with Fidelity Home Warranty, which I had difficulties with. When I contacted Liberty, they offered me a better deal, and I went with them. There was an opportunity that if I paid upfront, I got additional coverage, and I had the funds to do so. Liberty was great, and signup was professional and easy. I've recommend them to six other people, and five of them joined.

The repairman was on time which was wonderful so we didn't have to wait around for weeks like we did with our previous home warranty company, they sucked!. He quickly found the issue, had the part on him, and replaced it. He called on Liberty to get approval and they gave it to him in minutes, he said he works with them frequently and they’re very generous with their claims payouts. Our last company was a nightmare, we waited weeks for payouts and approvals, this was a totally different type of experience. Great service. I highly recommend Liberty Home Guard.

Liberty Home Guard offers the best coverage. Yes they may be more expensive than the competition but in my opinion that is still a bargain. The other home warranty companies spend more effort trying to figure out how to get out of providing for their customers when, at least based on my experience, Liberty Home Guard makes an extra effort for its customers. For example, we even had a pre-existing issue that we knew was not covered, and still Liberty went and covered 80% of the cost to repair our AC system. Their difference in attitude is why I simply can not recommend them enough.

I have used almost every single home warranty company in the USA, and this is the WORST. They have arbitrary caps on service calls, do not cover labor costs, and their contract cancellation guarantee is a total scam. I have never been this upset over a company in my life.

Anny called me to follow up on my claim. At first she told me that the claim was not covered and she was patient enough to walk me through my policy. She was very knowledgeable and professional and she really cares. The reason I know she cares is even though after she told me that the resolution was uncovered, and I accepted it, of her own accord she offered to speak with her supervisor and see if she can get me a courtesy payout. After speaking with her supervisor, she was able to get me an additional $500 towards the claim, saving me half the cost of the claim.

I could not be happier with the serviceperson that Liberty sent our way. Arrived exactly on time and was tenacious at finding out the root cause of the electrical issue. He spent two hours troubleshooting thoroughly, taking things apart and putting it together and would not relent until he found the source of the noise. Ultimately he changed a valve and a tube and the thing works as if it were day one.

We had an active leak and John and Julia at the Liberty team were very helpful. John helped us connect with a supervisor, Julia who made sure to have a plumber at our house within the next 3 hours. She was very nice and helped walk us through how to handle, shutting off our water and laying towels down where the water pooled. After the plumber fixed the issue (during that first visit by the way), Julia went on to explain all the terms and conditions that apply through our warranty and followed up the next day to ensure that the work was done properly. John then helped us get an extra $250 towards the claim even though that was beyond our coverage. We are very happy with such personable customer service.

This company has sales people that tell you whatever you need to hear and lies and misleads to just sell a policy. They take your money, don’t give you actual policy which is different than promised till days after charging your card and from there everything told to me was a lie. I had one claim with them and it took 10 days to complete while I had a leak from assigning a company that was not at all in the field of what I needed then a tech that missed two set apts then they take over a day to even look at and approve your claim and that's when you find out there is a $250 set limit on add ons which was actually not even in contract they enforce once you need to use it and once I try and cancel because of the fraud and lies and horrible service they charge you for your claim and additional fees like another service fee.

Liberty Home Guard is an exceptional company. The application for the home warranty was really easy. The representative was extremely friendly and answered any questions that I had regarding the home warranty. He was the one that also informed me of the option of having a five-year warranty. The technicians that they have contracts with, so far have been extremely friendly and professional.

It is summer and my AC has been broken for more than 3 weeks. It still hasn't been fixed. The first repair person didn't even show up. I have to call them every few days. I'm told that different people are reviewing the claim.

The first claim we filed took them close to no time, while the second one took them two weeks. For the first claim the technician was great and he went over the problem in detail and explained things that needed to be done to avoid this issue in the future. The second claim did not go smooth and the technician rescheduled on us 3 times! That said, I’m writing them a positive review because they credited my service call fee and my second claim was only on my icemaker and during August which I know is a difficult time to get technicians. I plan to update this review if my third claim does not go well.

As soon as we submitted our claim, we got a text message notification that the service provider will be arriving early the next morning. Lauren did a wonderful job getting the service provider fitted into our daily schedule as requested. The next morning he came as promised and inspected the problem with our drains. Fast and thorough in fixing it too. Thank you, Liberty, for your help!

The way Liberty talked to me was very professional. I signed up with them because number one, they were courteous. Number two, everything that was under the umbrella was what I needed to keep myself going. I have already told a couple of people in my neighborhood that Liberty seems to be a good home warranty program and that's because of the service they gave me when I first called.

I’ve submitted four claims throughout the last year, and while not perfect, overall I am satisfied and saved more than double what I’ve spent with them. From leaking pipes to a full out HVAC replacement, they have surpassed other home warranty companies I’ve used in the past. Thank you to Jack for helping me get set up.

They are a company that does not oversell itself. I’ve found that with home warranties (like with most industries) you get exactly what you pay for. Liberty Home Guard’s pricing is definitely on the higher end but 100% the customer service is of a higher quality. If you are looking for a dependable home warranty company to work with, I recommend them!

A week ago I reported that my AC is out. Supposedly three days later I was assigned a technician (not an appointment). He never called, was unresponsive to my call and text. So I called again, was told she will call me back with the new technician details. A day later no word. Called again and was told that it is a three-day weekend and we might not have technician. The bottom line it has been a week and no one has inspected my AC let alone fix it.

Has taken over 3 weeks and my AC claim still has not been resolved. Customer service reps don’t know company policies and blame any lag issues in technicians when they are not following up to resolve open claims. Have heard it will be resolved in 24/48 business hours going on 3 weeks now. Have to call them every day because they will not follow up at all. Have also had to put out an extra 100 dollars to bring in an independent tech I had to find because there’s did not give a “complete” diagnosis. Will do anything to wear you down and give up on claim so they don’t have to give any money back to their policyholders. Learned my lesson!

My washing machine was making a lot of noise. Liberty sent me a very knowledgeable young man who gave it some life. He was very polite and courteous. It wasn't a hassle. I didn't have to wait a long time to get the work done.

Liberty Home Guard’s service has been great, so far. They got right back to me when I called to get information about it. They extended the normal service contract out ‘cause I paid cash for the whole thing to get it out of the way instead of a monthly thing. I had a problem with my hot water heater and they came out and reset it. Then two weeks later, after I realized that that wasn't fixed, called them, and they sent someone right back out. They fixed it and haven’t had any problem since. The tech was a very nice gentleman and polite, too. Did his business and was out of here. I'd definitely recommend Liberty Home Guard.

Six weeks after moving into our new home, our Oven, Dishwasher, and Refrigerator all broke. They had the oven fixed the next day, the Dishwasher the day after and while the refrigerator did take a while–8 days, Liberty Home Guard covered all 3 of these repairs in full. Also they did warn us ahead of time that the refrigerator fix may be delayed due to a part being backordered and logistically difficult to get so I do commend them for clear communication and alignment of expectations. In summary, I am very satisfied with the way they handled all these claims and would definitely recommend this company to others!

Signing up with them was very easy.

I and my best friend moved together, buying homes next door to one another. My best friend did the home warranty research and came back with Liberty. We’ve both had about 10 claims in total over the year and while she had one experience that resulted in delays (4 weeks to get her oven replaced), my claims all went smoothly. Together we estimate we’ve saved over $4,800 dollars over the year. Which is why I am writing this review.

We have two policies with Liberty Home Guard. One for our condo and another for our getaway home that is out of state and that we Airbnb frequently. We’ve had one claim on our condo for our air conditioning system and seven claims for our Airbnb (5 appliances and 2 plumbing). After this last, 7th claim with our Airbnb I decided to write this review. We had an active leak and were expecting guests to arrive later the next day. I forget who I spoke with but a supervisor got on the line to ensure not only that a plumber would arrive asap but also that they had contractors available to deal with any water damage. Thankfully the plumber arrived two hours later, and the water damage was not so bad so in addition to fixing the leak in that trip, he went ahead and repaired the water damage. I ended up saving $400 as well thanks to the policy with Liberty Home Guard. They’ve been more like a property manager than a home warranty company for us.

I am not a happy customer. The quality of customer service and follow-up is terrible. My warranty covers my air condition; however, they want me to make a payment of 5000 and Liberty Home Guard make a contribution of 1,102 dollars in order for the repairs to be fixed. This is not a warranty, it is a gimmick! How convenient! Liberty claims to be number one in quality service, however their customer satisfaction in my experience is poor quality. Quality service is meeting and exceeding customer's expectations.

My oven broke 3 days before I was hosting friends and family and I was super nervous debating whether to order in or not. We decided that since we needed to call Liberty Home Guard anyway, we’d call and get their take. I spoke with Lorraine who offered to see if any technicians were in our area. She said there weren’t any currently but later today if we were available she did have one repair technician she could reroute and would arrive between 5-7pm. She also helped us assess whether the issue was fixable and if it would be fixed in one visit.

I filed a claim on April the 19th and they immediately sent a technician a couple of days later, which I was thrilled about. The refrigerator was not making ice so the technician checked it out and he said that the motor that was inside the icemaker needed to be replaced. He was able to check everything out and said that he would go back and give it to his company and then, they will get in contact with Liberty. I have not heard anything from Liberty so yesterday, I called them and I explained that no one had come out or my case is still pending, and I needed to know why. The rep put me on hold and when he came back, he said he would have someone call me. I asked if they would call me today and he said yes. But it never happened.

I’ve actually had such good experiences with Liberty that I decided to call them for some advice about a home improvement project we were doing, building a guest unit on top of the garage. They connected me with their procurement experts who helped me decide which appliances to use in the unit and steered me towards a great ductless heating system. The sense I get from the Liberty Home Guard team is that they are here for you and will go above and beyond to help you.

I’ve been a customer of Liberty Home Guard for the past 3 years. 80% of my claims have been positive, with the service being provided quickly and coverage being strong. The remaining have been either neutral or negative. I have to say that in the beginning of my coverage was when I had most of the neutral or negative experience with claims taking longer (about 3 weeks) than I would have liked and the savings not being great. I decided to stick it out with them and they’ve been on a positive trajectory since my first year and the experiences keep improving. We recently had them replace our heating/HVAC system this winter and while it took them a while (also about 3 weeks), we ended up saving $1,800 on the replacement.

I bought a 3 year home warranty on 6/9/21. I used it for the first time on 4/19/22. My AC went out. A technician finally came out and said the compressor was bad. The unit is only 5 yrs old so the compressor is still under warranty. The technician said someone from LHG would be contacting me within 24 to 48 hrs. I still have not heard from anyone and it is 4/25. I have contacting them today to get them to refund the money I spent on the 3 yr warranty and they said someone would contact me within the hour. It has now been 3 hrs since I called and no one has contacted me yet. Not about the repair or the refund for the warranty I am not getting. They are a joke. I think they are a scam and that they take your money and never do anything.

My clothes dryer caught fire. We were very lucky that it didn’t spread but we smelled smoke in the basement and used our fire extinguisher to put it out. I called Liberty to see what they could do for the dryer replacement, and without burying me in red-tape ordered a new dryer for me there on that call (after going through the different options with me). The rep then went ahead and helped me source a restoration company to repair the damage.

We submitted a claim last week and it was perfect. Communication was good. It was an AC issue. They identified the issue and they changed the part within an hour. It was all back up and running again.

LHG had a technician assigned to our home within 45 minutes of our claim being logged in the portal. The technician that they did assign arrived just 5 minutes late and prepared with spare replacement parts for our LG brand washing machine. As a result he was able to fix the problem then and there he told us. Efficient service, strong coordination and communication, all result in a stress-free experience for your customers Liberty Home Guard. Thank you for all the help and support in my home.

I liked the fact that they covered almost all of my appliances and that there was a warranty on the service. If I didn’t like the service, I had an option. I also liked the fact that if I liked Liberty after my first experience with them, I could then upgrade to an annual service, which was my original intent.

I like the peace of mind in case something happens. I also like their pricing and their coverages. We've had one claim with them. The toilet was not going down all the way. The person that they assigned it to was out the next day. It was a really good process. It's been a good experience so far.

I like their pricing. When I signed up, it was a good 15% less. Plus, I was able to pay upfront and they gave me more of a discount. I've used them once. It was an issue with the dryer. There was a bad wire in the back of it. They had to replace three parts for it. The tech was awesome. So far, so good.

We used Liberty for the first year and decided to stick with them. I used them once and it was a very positive experience. The claim process was painless. I called them and after paying the fee, they set up a contractor to contact me ASAP. The contractor was top-notch and the next day, I had service. I had experiences with bad contractors elsewhere and this wasn't the case with Liberty, so I'm satisfied. In fact, I just renewed with them about two weeks ago. They were there when I needed them.

I was really confused when my last claim got denied (the four before that were all covered). I spoke with Kyle who calmly and clearly explained to me the terms of coverage and why my faucet leak fell outside the coverage. He then offered, of his own accord to speak with his manager to see if there was a way to get me an increased payout, which they did saving me $100 on my faucet fix/replacement. While not ideal, I understand now why it wasn’t covered as per standard and I do appreciate the extra effort Kyle made on my behalf.

Our panel on our Subzero refrigerator fell off. We submitted the claim via the portal and a rep reached out immediately. She did tell us that while panels are not covered as per standard, that she’d like to get one of their technicians out to the home to assess the refrigerator and see if he could help. Which, home warranty company have you ever heard of actually wants to take on the work for non covered claims? That initiative alone had me appreciative. Then when the tech came and was able to reinstall the panel in that visit I became even happier. Finally when I found out Liberty Home Guard would be covering the cost as a courtesy, I was floored by the seamlessness and service level in the experience.

I’ve recommended LHG to my neighbors who purchased. After the fact, my account manager Sean told me that there’s a ‘refer a friend’ program that I can take advantage of and get some sort of credit for each of my neighbors that have signed up. However, because they already signed up, I had to call their customer service team to see if there was a way to still get the rewards. I spoke with Lauren who ended up helping me retroactively claim those rewards. It’s nice to finally work with a home warranty company that cares about transparency and clear communication.

We called them for a plumber once, and everything went smooth. Everything's been fine.

The rep that I dealt with was friendly and knowledgeable. But I don't love when companies employ the tactic of, “I can make you this offer now, but if you don't say yes now, then the offer goes away.” That's very common but that was the tactic that was employed by the Liberty rep. I said no a couple of times and so the rep kept making the deal a little sweeter. But we ultimately got a good deal. The only thing I noticed after I signed up that was disappointing was that I discovered in some of their fine print that certain kinds of appliances that they consider high-end require an additional premium. Our dishwasher is one of them. But that additional premium was $500 over the life of the plan so that's almost the value of the new dishwasher so I didn't have it.

My son put his toy cars in the washing machine, which of course caused it to break. I called Liberty and the rep Abraham explained to me that this was not covered because it wasn’t normal wear and tear. I began to get frustrated but then Abraham explained that Liberty would still be happy to deal with the claim and project manage it for me and he may be able to submit a request for a courtesy payout, which he did. When it was all said and done, the washing machine was fixed in three days and I only had to pay half the $150 to fix the issue.

The reps offered other plans when I applied but I got what I wanted. I got coverage on the dishwasher, dryer and the refrigerator. It was perfect when I filed a claim. The representative was helpful and even the technician that went out to fix the problem was good.

They’ve been quick to respond to every single claim I’ve made (all through their portal). I get a call within the hour and a service provider is at my house within the next two days, each time. My latest claim was a leaking master shower head and while the plumber was over, he actually helped me with an issue I was having with a ceiling fan in the same bathroom. I was not charged extra for it and am happy that Liberty Home Guard uses service providers that care about the customer and are willing to go the extra mile to help them.

I had bad experiences with my previous home warranty company so I decided to switch. Because my last home warranty was expiring, the sales rep Noah was able to get the start date expedited. A week after my coverage with Liberty Home Guard began I had an issue with my heating system. I thought Liberty Home Guard would make me jump through hoops like having to submit maintenance records but Carlos called me from their customer service team and informed me that 90% of the claim was covered. I only had to come out of pocket an additional $40. The entire issue was resolved in 3 days also. I’m definitely happy I switched to Liberty Home Guard.

Even though it wasn’t broken, we wanted to replace our dishwasher. Jake and George from Liberty said that is no issue and that Liberty Home Guard has a program just for these types of occurrences to help us save on replacement of our own initiative. We decided on a unit (I saved $350 on the purchase price), and they coordinated installation with one of their own technicians (I saved another $175 on the labor). We called on a Monday and the Job was done that Friday. The technician, Pete, installed the appliance and made sure to leave the area clean after he was done. Thank you so much Liberty!

I dealt with Carlos over the phone and he was very prompt in getting me replacement options for our oven since we did not want to repair it and were hoping to just get a new one. Carlos was able to get us an even higher amount than what it would have cost to repair the oven and he got us available replacement options that day. We ended up choosing a higher-end oven for replacement, so when it was all said and done, we saved about $1,000 on this oven replacement. That is more than twice what we spent on the actual policy by the way. Needless to say that we are very satisfied. Thank you Liberty and thank you Carlos!

Our lights kept flickering in the guest bedroom so we went ahead and logged a claim in our customer portal. We then, like not even five minutes after, received a call from Gabriela in customer service who helped gather a few more details and outlined the process for us. She asked in how long a timeframe we needed this issue fixed, and explained that with more time, they may be able to save us more money. We told her no rush and Gabriela was able to get us our service call fee back as a result of them being able to reroute a technician who would be in our area next week. The technician was at our house 4 days later and fixed the problem in that visit. I’m very happy with the process and how clearly Liberty Home Guard communicates.

The contractors they send are organized and come prepared. There has not been a single issue that was not taken care of properly IN THE FIRST VISIT! The customer service team does an outstanding job handling claims promptly. I’ve had many home warranty companies in the past and I think the next best one would fix my issue on the 3rd or 4th trip on average. Keep it up Liberty!

The claim submission process was very easy. I did it online and then I got an email and a call directly from the technician. Then, when he came out, he was great.

Signing up was good. The only thing was they were a hard sell trying to get me to purchase a multi-year package versus a one-year. If they stand behind what they say they do, then I'd be very happy with them.

I've had the two claims with Liberty. They've taken care of both claims. They don't cover as much as my other warranty company. But it's half the price. You also have to pay when they come. But their process was very easy. The claim that I had at my house, I paid my $70 for them to come. The company found the leak and painted it with some white stuff. They’re supposed to come back and paint the wall of where the damage was. But they never came back. They charged me three times for doing the work. I already paid Liberty Home Guard. I had to call my charge card and have them take them off my charge card. I was going back and forth for over two months, where they were charging me for a service when I already paid Liberty Home Guard.

My furnace wouldn't stay lit. We knew right when we woke up that morning something was wrong and I called Liberty. By 7:30 that morning, they had somebody out. By 8:00, it was fixed. My furnace claim was excellent. But with my last claim, it was the complete opposite of how my furnace went. I called in for my refrigerator a week ago. They took my $65. I got my email from them, never heard anything. Three days later, I called them. I said, "You guys are supposed to have someone here in 48 hours." They said, "We'll get on it right away." Later on that day then, I had somebody saying that they could come out. That was on a Friday afternoon. But, he didn't come till today.

The application was extremely easy, and they take care of their seniors very well, including a senior discount and lock my grandparents into a rate for many years. That was a bonus of choosing Liberty Home Guard. Also, their customer service is exceptional. And they're very quick at getting us what we need. I like the convenience of being able to call somebody, and guaranteed service within 48 hours, and my grandparents don’t have to go without. I just log in online and submit a claim, and put in what I need. It's very user-friendly. The techs are very knowledgeable and friendly. And they got here very quickly. They're very personal, too.

We were shopping for a new home warranty after moving. Noah ** from LHG called us and gave us an estimate. The agent said that if we tried a claim and did not like it we would be given 100% of our money back. Noah ** was the primary agent. I attempted to cancel on the 30th day of the policy and NOAH called me and said "File a claim and If you don't like it, cancel and you will get all your money back". So I filed a claim. I was not satisfied. I paid $70 service fee (Noah promised he would adjust it to $65 and that never happened either). After being completely unsatisfied. I email NOAH and called him. No calls back.

My experience with them was good. They were very courteous and knowledgeable.

If I could leave zero stars, I would. Don't even bother with this company. When we purchased our house we selected LHG as the home warranty company, and they have refused to cover any of the 3 claims we submitted -- but they were happy to take our $75 fee to file a claim each time. You're better off just finding your own repair company and paying them directly to have the repairs done.

The application process was only a few minutes and it was not complicated at all.

The claims process was a little confusing. But, the agent took my air conditioner and heater system and fixed it. He didn't fix it the first time so he had to return. Having Liberty is a benefit because if I have some trouble with my appliances and my systems in the house, they can come and check it out if those things are working properly.

The rep explained to me what Liberty was and what it was covering. I was very impressed by him and he went the extra mile to explain a lot of different programs. I told him we had an extra refrigerator and a stand-up freezer in the garage. So, we paid a little bit more. I was pretty happy with the response of just getting ahold of somebody and he explained a way of making three or four payments and that would get us locked in for five years, and then drop our service call cost down to 65. So, we decided to go that route.

Their communication is good. They're fast and thorough and I appreciate that. I had electrical outlets that stopped working. The contractor was assigned within a day and it took them 48 hours to call me. The techs were thorough but then after they left, the electrical outlets went out again and they had to come back a second time and they had some wires crossed. They fixed that and at no charge to me. So, that was good.

I spoke with a couple of people from different companies and Liberty Home Guard had the best deals. The gentleman that I spoke with was informative and helped me out a lot. If something goes wrong with the house, hopefully that process goes smoothly as well.

As soon as I hit the button on the internet, my phone rang. But the guy was very nice. And he answered my questions. He answered some of my questions before I asked him. So, he did a good job. I have a maintenance agreement on my heating and air conditioning. And plumbing because the house is 30 plus years old. I've lived in it since 1988. But mostly, my appliances, which I purchased new back in 2011. But I retired after that. And then my husband became ill and was forced to go into retirement early. And none of the appliances have had the maintenance that I would have liked to have done, once a year, get them checked up and done. So, I felt like I was asking for it if I didn't do something.

I got Liberty so that in case something breaks down in my house, it will save me some money. I had a good experience signing up with them. I did it online and it took just a few minutes.

I called Liberty Home Guard when my toilet was leaking and everything went smoothly. But it took two days to be contacted by the plumber. Liberty sent me an email at 3 o'clock with who they had referred me to, then I called them and I didn't hear back from them until the following day. But it wasn’t a rush and I have two bathrooms, so it wasn't a biggie. The tech said that maybe the toilet was stopped up, but it cleared itself and that was why it was no longer leaking.

My heating wasn't blowing correctly. I called Liberty and paid the copay. The cost is a bit better. The guy came out and fixed the heating. It took him a couple of hours because he couldn't figure out why wasn't it connecting. But he was patient, and he didn't mind answering questions and helping with it.

Liberty Home was a resalable warranty. I include it with the home if we decide to sell it as an added benefit. If I want to take the warranty or just transfer it to the new homeowner, I can do either way. That was a plus. I did the claim online, which was easy. And I received an email notification within minutes of doing it. The only complaint was the contractor didn't contact me for three days, so I had to reach out to them.

Liberty Home Guard's customer service has been spectacular. The purchase process with them was really easy.

The application process was very simple and easy. I filled out a few questions and they called me. The rep was very friendly and knowledgeable. Also, they've called several times to check on my satisfaction, which is impressive.

Do not even bother with this company, they are useless. I won't go into the long sordid details of my experience, but the technicians they retain to do the work are unreliable and don't show up for appointments. I ended up just paying for it myself just so I could have hot water again. Save yourself the money because you'll likely have to pay for it anyway.