Liberty Home Guard Reviews

June 27th: Claim is initiated. June 30th: A technician came home and said the dishwasher needs to be replaced. June 2nd: Liberty tells me that they cannot reach out the technician and I need to wait. I asked them to send another local technician, they said they put that request on my account and will call me back on July5th. July 5th: No calls came from liberty, neither a new technician assigned, nor the previous diagnosis received. I called Liberty the same afternoon and was told the same story, they will assign a new technician and I should expect a call the same day July 5th by 10 pm dispatcher team's closing time. No calls has been received.

Update: READ. I am, in my opinion, being extorted (for lack of a better word) to amend reviews to be positive and remove my BBB complaint. I am being promised hundreds more if I provide the review as specified by their compliance department - 5 stars, which is an opinion I’m told I SHOULD hold at this point. I’ve debated over the past few hours about posting this. As a result of it, I suspect I will be threatened and begged to removed this update. I feel responsible to make other consumers aware that the reviews and BBB status you see may be heavily influenced by the company REQUIRING a dissatisfied customer sign a settlement agreement within 48 hours to receive their refund that they have already been told they are entitled to.

I had a plumbing leak on a Thursday and I didn’t hear from Liberty in 24 hours. So I had to put things under to hold it and then went back and emptied it. On Monday, I called them because I hadn’t heard from them. I asked for the manager and they gave me this lady that was really nice. She said, “Oh, let me see if I can get someone to pick it up.” She told me they could get someone by tomorrow. But told her I needed it tonight. So she called me back, and she had somebody to come that evening at 6:00. It was all positive after that. She also sent me an apology. Once I got ahold of somebody, Liberty was right on it and they took care of it. The people I worked with were really good. They fixed it and did a good job. They had to replace something inside the commode, and the pipe and the line to it.

When the rep called, he was well-spoken and gave confidence talking about them being the best. Signing up was very easy because when I agreed to it, they sent me an email back and forth and I paid them the 550 for the year. The warranty is supposed to cover just about everything in the house.

Customer service did a great job. The signup process was very easy. Somebody helped me on the phone. I gave them my debit card information and they always just take out what's due on the date it's due. But I canceled my policy because I couldn't afford it anymore. Prices just keep going up everywhere and it was something I didn't have to have. A fella called me on the phone and said that they would waive the June payment, and if by July, I could afford to do the policy, then I'd be reinstated.

My experience was horrible. I called them twice for a repair that never got taken care of. And they charged me $80 every time I call them. I turned them in to the Better Business Bureau and I cancelled them. My credit card is still trying to battle about the 80 bucks.

I tried to cancel the other company that I'm with and I was expecting money back to be able to apply it toward Liberty, but they refused to do that. It would cost me more to cancel than to continue and finish out the year. I didn't realize my warranty is good until 10/23. When I called Liberty back, they wouldn't return my $400 deposit. They said, “It's been over seven days. We can't refund the total amount. We're gonna give you x amount back and then apply the remainder” toward a home warranty plan once mine expires. I was not real happy with that part of the situation, because it was 10 days out from talking to somebody about it when I finally got ahold of Choice Home Warranty.

Liberty scheduled to come to fix a certain appliance and they took the money but never showed up or even called. I don't know how people can do that. They returned my money, but I had to sign up with another company to get the appliance fixed. I cancelled Liberty three days ago.

I had a very good experience. The rep I dealt with was very thorough. Their prices are competitive and they have a helpful sales team.

The sales rep could have used some additional training so that he can inform clients of the proper information. The questions I asked were very specific around how the claims work for me and how I would go about doing it. When I put in a claim, Liberty couldn't take care of it. There was no point of me having the service if they can't take care of an appliance in my home. If they could provide people who work for them the proper training so that they can inform people appropriately, they could be a standup company.

I got a quote from one of the reps, and when I called back to actually sign up, I was told they weren’t able to transfer me to the rep that I was originally talking to. The terms were not the same as what had been discussed on the initial call with the first rep that I went over everything with. The original per call service was $75 and when I got the contract, it said $150. I wasn't really happy about that.

I wasn't fond of the signing up because it felt too much like a forced sales pitch and it was a lot of fast-talking. But I was satisfied with the options they offered.

I was with Fidelity Home Warranty, which I had difficulties with. When I contacted Liberty, they offered me a better deal, and I went with them. There was an opportunity that if I paid upfront, I got additional coverage, and I had the funds to do so. Liberty was great, and signup was professional and easy. I've recommend them to six other people, and five of them joined.

The repairman was on time which was wonderful so we didn't have to wait around for weeks like we did with our previous home warranty company, they sucked!. He quickly found the issue, had the part on him, and replaced it. He called on Liberty to get approval and they gave it to him in minutes, he said he works with them frequently and they’re very generous with their claims payouts. Our last company was a nightmare, we waited weeks for payouts and approvals, this was a totally different type of experience. Great service. I highly recommend Liberty Home Guard.

Liberty Home Guard offers the best coverage. Yes they may be more expensive than the competition but in my opinion that is still a bargain. The other home warranty companies spend more effort trying to figure out how to get out of providing for their customers when, at least based on my experience, Liberty Home Guard makes an extra effort for its customers. For example, we even had a pre-existing issue that we knew was not covered, and still Liberty went and covered 80% of the cost to repair our AC system. Their difference in attitude is why I simply can not recommend them enough.

I have used almost every single home warranty company in the USA, and this is the WORST. They have arbitrary caps on service calls, do not cover labor costs, and their contract cancellation guarantee is a total scam. I have never been this upset over a company in my life.

Anny called me to follow up on my claim. At first she told me that the claim was not covered and she was patient enough to walk me through my policy. She was very knowledgeable and professional and she really cares. The reason I know she cares is even though after she told me that the resolution was uncovered, and I accepted it, of her own accord she offered to speak with her supervisor and see if she can get me a courtesy payout. After speaking with her supervisor, she was able to get me an additional $500 towards the claim, saving me half the cost of the claim.

I could not be happier with the serviceperson that Liberty sent our way. Arrived exactly on time and was tenacious at finding out the root cause of the electrical issue. He spent two hours troubleshooting thoroughly, taking things apart and putting it together and would not relent until he found the source of the noise. Ultimately he changed a valve and a tube and the thing works as if it were day one.

We had an active leak and John and Julia at the Liberty team were very helpful. John helped us connect with a supervisor, Julia who made sure to have a plumber at our house within the next 3 hours. She was very nice and helped walk us through how to handle, shutting off our water and laying towels down where the water pooled. After the plumber fixed the issue (during that first visit by the way), Julia went on to explain all the terms and conditions that apply through our warranty and followed up the next day to ensure that the work was done properly. John then helped us get an extra $250 towards the claim even though that was beyond our coverage. We are very happy with such personable customer service.

This company has sales people that tell you whatever you need to hear and lies and misleads to just sell a policy. They take your money, don’t give you actual policy which is different than promised till days after charging your card and from there everything told to me was a lie. I had one claim with them and it took 10 days to complete while I had a leak from assigning a company that was not at all in the field of what I needed then a tech that missed two set apts then they take over a day to even look at and approve your claim and that's when you find out there is a $250 set limit on add ons which was actually not even in contract they enforce once you need to use it and once I try and cancel because of the fraud and lies and horrible service they charge you for your claim and additional fees like another service fee.

Liberty Home Guard is an exceptional company. The application for the home warranty was really easy. The representative was extremely friendly and answered any questions that I had regarding the home warranty. He was the one that also informed me of the option of having a five-year warranty. The technicians that they have contracts with, so far have been extremely friendly and professional.

It is summer and my AC has been broken for more than 3 weeks. It still hasn't been fixed. The first repair person didn't even show up. I have to call them every few days. I'm told that different people are reviewing the claim.

The first claim we filed took them close to no time, while the second one took them two weeks. For the first claim the technician was great and he went over the problem in detail and explained things that needed to be done to avoid this issue in the future. The second claim did not go smooth and the technician rescheduled on us 3 times! That said, I’m writing them a positive review because they credited my service call fee and my second claim was only on my icemaker and during August which I know is a difficult time to get technicians. I plan to update this review if my third claim does not go well.

As soon as we submitted our claim, we got a text message notification that the service provider will be arriving early the next morning. Lauren did a wonderful job getting the service provider fitted into our daily schedule as requested. The next morning he came as promised and inspected the problem with our drains. Fast and thorough in fixing it too. Thank you, Liberty, for your help!

The way Liberty talked to me was very professional. I signed up with them because number one, they were courteous. Number two, everything that was under the umbrella was what I needed to keep myself going. I have already told a couple of people in my neighborhood that Liberty seems to be a good home warranty program and that's because of the service they gave me when I first called.

I’ve submitted four claims throughout the last year, and while not perfect, overall I am satisfied and saved more than double what I’ve spent with them. From leaking pipes to a full out HVAC replacement, they have surpassed other home warranty companies I’ve used in the past. Thank you to Jack for helping me get set up.

They are a company that does not oversell itself. I’ve found that with home warranties (like with most industries) you get exactly what you pay for. Liberty Home Guard’s pricing is definitely on the higher end but 100% the customer service is of a higher quality. If you are looking for a dependable home warranty company to work with, I recommend them!

A week ago I reported that my AC is out. Supposedly three days later I was assigned a technician (not an appointment). He never called, was unresponsive to my call and text. So I called again, was told she will call me back with the new technician details. A day later no word. Called again and was told that it is a three-day weekend and we might not have technician. The bottom line it has been a week and no one has inspected my AC let alone fix it.

Has taken over 3 weeks and my AC claim still has not been resolved. Customer service reps don’t know company policies and blame any lag issues in technicians when they are not following up to resolve open claims. Have heard it will be resolved in 24/48 business hours going on 3 weeks now. Have to call them every day because they will not follow up at all. Have also had to put out an extra 100 dollars to bring in an independent tech I had to find because there’s did not give a “complete” diagnosis. Will do anything to wear you down and give up on claim so they don’t have to give any money back to their policyholders. Learned my lesson!

My washing machine was making a lot of noise. Liberty sent me a very knowledgeable young man who gave it some life. He was very polite and courteous. It wasn't a hassle. I didn't have to wait a long time to get the work done.

Liberty Home Guard’s service has been great, so far. They got right back to me when I called to get information about it. They extended the normal service contract out ‘cause I paid cash for the whole thing to get it out of the way instead of a monthly thing. I had a problem with my hot water heater and they came out and reset it. Then two weeks later, after I realized that that wasn't fixed, called them, and they sent someone right back out. They fixed it and haven’t had any problem since. The tech was a very nice gentleman and polite, too. Did his business and was out of here. I'd definitely recommend Liberty Home Guard.

Six weeks after moving into our new home, our Oven, Dishwasher, and Refrigerator all broke. They had the oven fixed the next day, the Dishwasher the day after and while the refrigerator did take a while–8 days, Liberty Home Guard covered all 3 of these repairs in full. Also they did warn us ahead of time that the refrigerator fix may be delayed due to a part being backordered and logistically difficult to get so I do commend them for clear communication and alignment of expectations. In summary, I am very satisfied with the way they handled all these claims and would definitely recommend this company to others!

Signing up with them was very easy.

I and my best friend moved together, buying homes next door to one another. My best friend did the home warranty research and came back with Liberty. We’ve both had about 10 claims in total over the year and while she had one experience that resulted in delays (4 weeks to get her oven replaced), my claims all went smoothly. Together we estimate we’ve saved over $4,800 dollars over the year. Which is why I am writing this review.

We have two policies with Liberty Home Guard. One for our condo and another for our getaway home that is out of state and that we Airbnb frequently. We’ve had one claim on our condo for our air conditioning system and seven claims for our Airbnb (5 appliances and 2 plumbing). After this last, 7th claim with our Airbnb I decided to write this review. We had an active leak and were expecting guests to arrive later the next day. I forget who I spoke with but a supervisor got on the line to ensure not only that a plumber would arrive asap but also that they had contractors available to deal with any water damage. Thankfully the plumber arrived two hours later, and the water damage was not so bad so in addition to fixing the leak in that trip, he went ahead and repaired the water damage. I ended up saving $400 as well thanks to the policy with Liberty Home Guard. They’ve been more like a property manager than a home warranty company for us.

I am not a happy customer. The quality of customer service and follow-up is terrible. My warranty covers my air condition; however, they want me to make a payment of 5000 and Liberty Home Guard make a contribution of 1,102 dollars in order for the repairs to be fixed. This is not a warranty, it is a gimmick! How convenient! Liberty claims to be number one in quality service, however their customer satisfaction in my experience is poor quality. Quality service is meeting and exceeding customer's expectations.

My oven broke 3 days before I was hosting friends and family and I was super nervous debating whether to order in or not. We decided that since we needed to call Liberty Home Guard anyway, we’d call and get their take. I spoke with Lorraine who offered to see if any technicians were in our area. She said there weren’t any currently but later today if we were available she did have one repair technician she could reroute and would arrive between 5-7pm. She also helped us assess whether the issue was fixable and if it would be fixed in one visit.

I filed a claim on April the 19th and they immediately sent a technician a couple of days later, which I was thrilled about. The refrigerator was not making ice so the technician checked it out and he said that the motor that was inside the icemaker needed to be replaced. He was able to check everything out and said that he would go back and give it to his company and then, they will get in contact with Liberty. I have not heard anything from Liberty so yesterday, I called them and I explained that no one had come out or my case is still pending, and I needed to know why. The rep put me on hold and when he came back, he said he would have someone call me. I asked if they would call me today and he said yes. But it never happened.

I’ve actually had such good experiences with Liberty that I decided to call them for some advice about a home improvement project we were doing, building a guest unit on top of the garage. They connected me with their procurement experts who helped me decide which appliances to use in the unit and steered me towards a great ductless heating system. The sense I get from the Liberty Home Guard team is that they are here for you and will go above and beyond to help you.

I’ve been a customer of Liberty Home Guard for the past 3 years. 80% of my claims have been positive, with the service being provided quickly and coverage being strong. The remaining have been either neutral or negative. I have to say that in the beginning of my coverage was when I had most of the neutral or negative experience with claims taking longer (about 3 weeks) than I would have liked and the savings not being great. I decided to stick it out with them and they’ve been on a positive trajectory since my first year and the experiences keep improving. We recently had them replace our heating/HVAC system this winter and while it took them a while (also about 3 weeks), we ended up saving $1,800 on the replacement.

I bought a 3 year home warranty on 6/9/21. I used it for the first time on 4/19/22. My AC went out. A technician finally came out and said the compressor was bad. The unit is only 5 yrs old so the compressor is still under warranty. The technician said someone from LHG would be contacting me within 24 to 48 hrs. I still have not heard from anyone and it is 4/25. I have contacting them today to get them to refund the money I spent on the 3 yr warranty and they said someone would contact me within the hour. It has now been 3 hrs since I called and no one has contacted me yet. Not about the repair or the refund for the warranty I am not getting. They are a joke. I think they are a scam and that they take your money and never do anything.

My clothes dryer caught fire. We were very lucky that it didn’t spread but we smelled smoke in the basement and used our fire extinguisher to put it out. I called Liberty to see what they could do for the dryer replacement, and without burying me in red-tape ordered a new dryer for me there on that call (after going through the different options with me). The rep then went ahead and helped me source a restoration company to repair the damage.

We submitted a claim last week and it was perfect. Communication was good. It was an AC issue. They identified the issue and they changed the part within an hour. It was all back up and running again.

LHG had a technician assigned to our home within 45 minutes of our claim being logged in the portal. The technician that they did assign arrived just 5 minutes late and prepared with spare replacement parts for our LG brand washing machine. As a result he was able to fix the problem then and there he told us. Efficient service, strong coordination and communication, all result in a stress-free experience for your customers Liberty Home Guard. Thank you for all the help and support in my home.

I liked the fact that they covered almost all of my appliances and that there was a warranty on the service. If I didn’t like the service, I had an option. I also liked the fact that if I liked Liberty after my first experience with them, I could then upgrade to an annual service, which was my original intent.

I like the peace of mind in case something happens. I also like their pricing and their coverages. We've had one claim with them. The toilet was not going down all the way. The person that they assigned it to was out the next day. It was a really good process. It's been a good experience so far.

I like their pricing. When I signed up, it was a good 15% less. Plus, I was able to pay upfront and they gave me more of a discount. I've used them once. It was an issue with the dryer. There was a bad wire in the back of it. They had to replace three parts for it. The tech was awesome. So far, so good.

We used Liberty for the first year and decided to stick with them. I used them once and it was a very positive experience. The claim process was painless. I called them and after paying the fee, they set up a contractor to contact me ASAP. The contractor was top-notch and the next day, I had service. I had experiences with bad contractors elsewhere and this wasn't the case with Liberty, so I'm satisfied. In fact, I just renewed with them about two weeks ago. They were there when I needed them.

I was really confused when my last claim got denied (the four before that were all covered). I spoke with Kyle who calmly and clearly explained to me the terms of coverage and why my faucet leak fell outside the coverage. He then offered, of his own accord to speak with his manager to see if there was a way to get me an increased payout, which they did saving me $100 on my faucet fix/replacement. While not ideal, I understand now why it wasn’t covered as per standard and I do appreciate the extra effort Kyle made on my behalf.

Our panel on our Subzero refrigerator fell off. We submitted the claim via the portal and a rep reached out immediately. She did tell us that while panels are not covered as per standard, that she’d like to get one of their technicians out to the home to assess the refrigerator and see if he could help. Which, home warranty company have you ever heard of actually wants to take on the work for non covered claims? That initiative alone had me appreciative. Then when the tech came and was able to reinstall the panel in that visit I became even happier. Finally when I found out Liberty Home Guard would be covering the cost as a courtesy, I was floored by the seamlessness and service level in the experience.

I’ve recommended LHG to my neighbors who purchased. After the fact, my account manager Sean told me that there’s a ‘refer a friend’ program that I can take advantage of and get some sort of credit for each of my neighbors that have signed up. However, because they already signed up, I had to call their customer service team to see if there was a way to still get the rewards. I spoke with Lauren who ended up helping me retroactively claim those rewards. It’s nice to finally work with a home warranty company that cares about transparency and clear communication.

We called them for a plumber once, and everything went smooth. Everything's been fine.

The rep that I dealt with was friendly and knowledgeable. But I don't love when companies employ the tactic of, “I can make you this offer now, but if you don't say yes now, then the offer goes away.” That's very common but that was the tactic that was employed by the Liberty rep. I said no a couple of times and so the rep kept making the deal a little sweeter. But we ultimately got a good deal. The only thing I noticed after I signed up that was disappointing was that I discovered in some of their fine print that certain kinds of appliances that they consider high-end require an additional premium. Our dishwasher is one of them. But that additional premium was $500 over the life of the plan so that's almost the value of the new dishwasher so I didn't have it.

My son put his toy cars in the washing machine, which of course caused it to break. I called Liberty and the rep Abraham explained to me that this was not covered because it wasn’t normal wear and tear. I began to get frustrated but then Abraham explained that Liberty would still be happy to deal with the claim and project manage it for me and he may be able to submit a request for a courtesy payout, which he did. When it was all said and done, the washing machine was fixed in three days and I only had to pay half the $150 to fix the issue.

The reps offered other plans when I applied but I got what I wanted. I got coverage on the dishwasher, dryer and the refrigerator. It was perfect when I filed a claim. The representative was helpful and even the technician that went out to fix the problem was good.

They’ve been quick to respond to every single claim I’ve made (all through their portal). I get a call within the hour and a service provider is at my house within the next two days, each time. My latest claim was a leaking master shower head and while the plumber was over, he actually helped me with an issue I was having with a ceiling fan in the same bathroom. I was not charged extra for it and am happy that Liberty Home Guard uses service providers that care about the customer and are willing to go the extra mile to help them.

I had bad experiences with my previous home warranty company so I decided to switch. Because my last home warranty was expiring, the sales rep Noah was able to get the start date expedited. A week after my coverage with Liberty Home Guard began I had an issue with my heating system. I thought Liberty Home Guard would make me jump through hoops like having to submit maintenance records but Carlos called me from their customer service team and informed me that 90% of the claim was covered. I only had to come out of pocket an additional $40. The entire issue was resolved in 3 days also. I’m definitely happy I switched to Liberty Home Guard.

Even though it wasn’t broken, we wanted to replace our dishwasher. Jake and George from Liberty said that is no issue and that Liberty Home Guard has a program just for these types of occurrences to help us save on replacement of our own initiative. We decided on a unit (I saved $350 on the purchase price), and they coordinated installation with one of their own technicians (I saved another $175 on the labor). We called on a Monday and the Job was done that Friday. The technician, Pete, installed the appliance and made sure to leave the area clean after he was done. Thank you so much Liberty!

I dealt with Carlos over the phone and he was very prompt in getting me replacement options for our oven since we did not want to repair it and were hoping to just get a new one. Carlos was able to get us an even higher amount than what it would have cost to repair the oven and he got us available replacement options that day. We ended up choosing a higher-end oven for replacement, so when it was all said and done, we saved about $1,000 on this oven replacement. That is more than twice what we spent on the actual policy by the way. Needless to say that we are very satisfied. Thank you Liberty and thank you Carlos!

Our lights kept flickering in the guest bedroom so we went ahead and logged a claim in our customer portal. We then, like not even five minutes after, received a call from Gabriela in customer service who helped gather a few more details and outlined the process for us. She asked in how long a timeframe we needed this issue fixed, and explained that with more time, they may be able to save us more money. We told her no rush and Gabriela was able to get us our service call fee back as a result of them being able to reroute a technician who would be in our area next week. The technician was at our house 4 days later and fixed the problem in that visit. I’m very happy with the process and how clearly Liberty Home Guard communicates.

The contractors they send are organized and come prepared. There has not been a single issue that was not taken care of properly IN THE FIRST VISIT! The customer service team does an outstanding job handling claims promptly. I’ve had many home warranty companies in the past and I think the next best one would fix my issue on the 3rd or 4th trip on average. Keep it up Liberty!

The claim submission process was very easy. I did it online and then I got an email and a call directly from the technician. Then, when he came out, he was great.

Signing up was good. The only thing was they were a hard sell trying to get me to purchase a multi-year package versus a one-year. If they stand behind what they say they do, then I'd be very happy with them.

I've had the two claims with Liberty. They've taken care of both claims. They don't cover as much as my other warranty company. But it's half the price. You also have to pay when they come. But their process was very easy. The claim that I had at my house, I paid my $70 for them to come. The company found the leak and painted it with some white stuff. They’re supposed to come back and paint the wall of where the damage was. But they never came back. They charged me three times for doing the work. I already paid Liberty Home Guard. I had to call my charge card and have them take them off my charge card. I was going back and forth for over two months, where they were charging me for a service when I already paid Liberty Home Guard.

My furnace wouldn't stay lit. We knew right when we woke up that morning something was wrong and I called Liberty. By 7:30 that morning, they had somebody out. By 8:00, it was fixed. My furnace claim was excellent. But with my last claim, it was the complete opposite of how my furnace went. I called in for my refrigerator a week ago. They took my $65. I got my email from them, never heard anything. Three days later, I called them. I said, "You guys are supposed to have someone here in 48 hours." They said, "We'll get on it right away." Later on that day then, I had somebody saying that they could come out. That was on a Friday afternoon. But, he didn't come till today.

The application was extremely easy, and they take care of their seniors very well, including a senior discount and lock my grandparents into a rate for many years. That was a bonus of choosing Liberty Home Guard. Also, their customer service is exceptional. And they're very quick at getting us what we need. I like the convenience of being able to call somebody, and guaranteed service within 48 hours, and my grandparents don’t have to go without. I just log in online and submit a claim, and put in what I need. It's very user-friendly. The techs are very knowledgeable and friendly. And they got here very quickly. They're very personal, too.

We were shopping for a new home warranty after moving. Noah ** from LHG called us and gave us an estimate. The agent said that if we tried a claim and did not like it we would be given 100% of our money back. Noah ** was the primary agent. I attempted to cancel on the 30th day of the policy and NOAH called me and said "File a claim and If you don't like it, cancel and you will get all your money back". So I filed a claim. I was not satisfied. I paid $70 service fee (Noah promised he would adjust it to $65 and that never happened either). After being completely unsatisfied. I email NOAH and called him. No calls back.

My experience with them was good. They were very courteous and knowledgeable.

If I could leave zero stars, I would. Don't even bother with this company. When we purchased our house we selected LHG as the home warranty company, and they have refused to cover any of the 3 claims we submitted -- but they were happy to take our $75 fee to file a claim each time. You're better off just finding your own repair company and paying them directly to have the repairs done.

The application process was only a few minutes and it was not complicated at all.

The claims process was a little confusing. But, the agent took my air conditioner and heater system and fixed it. He didn't fix it the first time so he had to return. Having Liberty is a benefit because if I have some trouble with my appliances and my systems in the house, they can come and check it out if those things are working properly.

The rep explained to me what Liberty was and what it was covering. I was very impressed by him and he went the extra mile to explain a lot of different programs. I told him we had an extra refrigerator and a stand-up freezer in the garage. So, we paid a little bit more. I was pretty happy with the response of just getting ahold of somebody and he explained a way of making three or four payments and that would get us locked in for five years, and then drop our service call cost down to 65. So, we decided to go that route.

Their communication is good. They're fast and thorough and I appreciate that. I had electrical outlets that stopped working. The contractor was assigned within a day and it took them 48 hours to call me. The techs were thorough but then after they left, the electrical outlets went out again and they had to come back a second time and they had some wires crossed. They fixed that and at no charge to me. So, that was good.

I spoke with a couple of people from different companies and Liberty Home Guard had the best deals. The gentleman that I spoke with was informative and helped me out a lot. If something goes wrong with the house, hopefully that process goes smoothly as well.

As soon as I hit the button on the internet, my phone rang. But the guy was very nice. And he answered my questions. He answered some of my questions before I asked him. So, he did a good job. I have a maintenance agreement on my heating and air conditioning. And plumbing because the house is 30 plus years old. I've lived in it since 1988. But mostly, my appliances, which I purchased new back in 2011. But I retired after that. And then my husband became ill and was forced to go into retirement early. And none of the appliances have had the maintenance that I would have liked to have done, once a year, get them checked up and done. So, I felt like I was asking for it if I didn't do something.

I got Liberty so that in case something breaks down in my house, it will save me some money. I had a good experience signing up with them. I did it online and it took just a few minutes.

I called Liberty Home Guard when my toilet was leaking and everything went smoothly. But it took two days to be contacted by the plumber. Liberty sent me an email at 3 o'clock with who they had referred me to, then I called them and I didn't hear back from them until the following day. But it wasn’t a rush and I have two bathrooms, so it wasn't a biggie. The tech said that maybe the toilet was stopped up, but it cleared itself and that was why it was no longer leaking.

My heating wasn't blowing correctly. I called Liberty and paid the copay. The cost is a bit better. The guy came out and fixed the heating. It took him a couple of hours because he couldn't figure out why wasn't it connecting. But he was patient, and he didn't mind answering questions and helping with it.

Liberty Home was a resalable warranty. I include it with the home if we decide to sell it as an added benefit. If I want to take the warranty or just transfer it to the new homeowner, I can do either way. That was a plus. I did the claim online, which was easy. And I received an email notification within minutes of doing it. The only complaint was the contractor didn't contact me for three days, so I had to reach out to them.

Liberty Home Guard's customer service has been spectacular. The purchase process with them was really easy.

The application process was very simple and easy. I filled out a few questions and they called me. The rep was very friendly and knowledgeable. Also, they've called several times to check on my satisfaction, which is impressive.

Do not even bother with this company, they are useless. I won't go into the long sordid details of my experience, but the technicians they retain to do the work are unreliable and don't show up for appointments. I ended up just paying for it myself just so I could have hot water again. Save yourself the money because you'll likely have to pay for it anyway.

I called Liberty Home Guard and they sent someone out and the problem I had was fixed. The only thing is they had a wrong address for me. So, they sent someone in that neighborhood. When I updated my address, they sent somebody else. The first guy kept calling, trying to come out, and I kept trying to tell them, "No, we sent somebody else." They only mixed up for that, but that was not anything that anybody could have helped.

I had a discussion with Liberty Home Guard for a payment that I paid in December to get my coverage started. They took another amount in January so there was this confusion between me and them, but they're working on it to get it straightened out.

I bought a home in December 2020. the home was 50 years old and had an aging HVAC system. I bought a home "Warranty" from Liberty. About 5 months into our contract our HVAC system quit. We paid the deductible and went without heat or air for 2 weeks while they were deciding on whether to replace or repair the system. after the 2 weeks they said that they would sent parts (a little less than $200) and I could have them installed at my expense. I refused their offer and had a new system installed at an expense of approx $9000. I have tried to come to some sort of compromise, but my requests have not even been acknowledged. my experience with Liberty has been a nightmare and I recommend that anyone thinking of doing business with this company, just save your money or go elsewhere.

Liberty was not as pushy as others and they proposed good conditions. Also, the rep who helped me with signing up listened to me. I've submitted a claim and it was easy.

After NOT having to use the warranty I was forced into purchasing, I canceled my account, or so I thought. Each year Liberty has tried to collect on a cancelled policy. In 12/28/2020 they had to refund over $400 that they took from my account. They tried to do it again in 2021. They never sent verification that my account was canceled. When I received an email that they tried to collect this year, I called and waited on the phone until they sent me an email that the account is closed.

The rep I spoke with through the application process was great. Every time I call back, he was there and I could talk to him.

The rep who helped me with the application was very helpful. Also, we had an extra fridge that we wanted to be covered and they were able to do that.

Liberty has a better track record customer service-wise and has more positive reviews. Almost all the other services have a C at best in the Better Business Bureau. I was happy I signed up for it because I was happy with the plan. The parameters, the deductible, and the yearly price were good. They offered me a good price and didn't mess around.

The reps were very professional and polite. The tech was great. So far, my experience with Liberty has been satisfactory.

I liked the person I spoke to and he gave me all the information. The purchase process was pretty smooth. Everything was good.

The experience I’ve had with LHG has been consistently good, over at least 10 claims. My husband travels quite often, and I am comforted that I don’t need him to be at home when a repairman is here to check their work. If something stops working, I can call LHG and get a service technician to the house to fix the problem within a day or so.

My one piece of critical feedback was that one customer service agent I spoke with at Liberty seemed to be a bit green when it came to the claims process. Every sentence started with “I have to check that”, but finally, when I asked her if there was a supervisor around, she was able to get me on with someone who was very knowledgeable and answered all my questions on the spot. One the service side, where it really counts, the electrician was a nice guy and was very knowledgeable. He was prompt at making my outlets work again. I even had him come back to install an additional outlet outside.

The staff seems very knowledgeable and caring. I have on occasion called them while I was very frustrated, because when things that I need break it does stress me. Even when I’ve been in a bad mood and called in, they’ve always remained calm and cordial with me, which shows me they are empathetic to their customers. In my opinion that is what is most important.

Daniel, my salesperson, was very patient with me and answered all my questions. The other companies I just felt were a bit more pushy. After I did my research going with Liberty was a no brainer. If, after I submit my first claim it does not go well, I will update this review.

The service is very nice. We only had somebody come out once with my dryer and it was very embarrassing. When I went to start my dryer in the morning, it wouldn't start. So we had to call the contractor to come out. But I just didn't close my door all the way. Once the tech closed the door and pushed the button, it started working. But the guy was very nice. He called during the day and asked if I wanted him to come out toward the end of the day. I told him yeas and he did.

We purchased a home warranty from Liberty Home Guard. Joshua ** answered all of my questions and has been great to deal with! I read the reviews from various companies and Liberty offered the coverage I was looking for. Satisfied customer.

We enrolled with LHG approximately 2 years ago. Their support has been a great help. Before I had to search and search for maintenance and repair people and never felt as though I was getting a fair price on work being done. And I see it. With Liberty I’m spending maybe 20% what I used to on fixes around the home (AC breaking, Refrigerator not working, etc.) The savings and the convenience are just a huge help to me and my family.

I got home from grocery shopping and noticed that there was a flood under the kitchen sink. I immediately called Liberty Home Guard. First, there was no hold time. They asked me a few questions, and I’m happy they had because they discerned that it was my garbage disposal and not my sink pipes that were leaking. They walked me through removing the garbage disposal and also processed an order for a replacement one on the spot. The unit was at my home the very next day and shortly thereafter a repairman came to install it. The whole experience was so well synchronized and coordinated.

The service I received from Liberty Home Guard was phenomenal. It was super easy to set up my claim through the online portal and to then communicate with the technician regarding when was best for him to come out to my house. Easy to schedule an appointment, the customer service was flexible. The repairman when he arrived was very nice and communicative - explained everything, fixed the leak (had to get some spares, which was super-quick), and cleaned the area.

I called my claim in and American Home Shield got me somebody to get the issue fixed. I had my machine fixed, but it wasn't fixed right. The contractor had to come out here another 10 days later and do something else. The rep was professional. He was understanding too about the issue, and he apologized for it. But there was nothing they could do about that. So, the service I've dealt with is all right so far. If he didn't come out here the third time, I would have ate him and AHS up.

I just got the Liberty warranty the first of the month and I gotta wait until the first of next month before I can do anything. But it seems to be an outstanding program. I like it and the benefits, and I’m looking forward to a happy union.

The first claim we submitted actually took a bit longer than expected (over ten days to replace a ceiling fan, so I was a bit nervous). But then our water heater went out and they were actually able to get me a replacement 3 days later. They also made sure that the technician was at my home the same day the unit arrived to facilitate installation. I’m definitely happy they got it right and handled it quickly when my water heater went out, which is why, even though my first claim was not great I’m giving them 5 stars.

I’ve been impressed by their service from the day I submitted my first claim. I submitted it through the portal and not even five minutes later, a rep from LHG called me to ask me a bunch of follow up questions about the claim. During that claim, they actually helped me self-fix my dishwasher and avoid the deductible fee. Then a few months later, I had a more complex Air Conditioning issue which ended up needing to get replaced. It took 3.5 weeks to get the thing replaced (which sucked) but they did save me over $2,000, which is why I’m giving them five stars. My hope is that after the pandemic is well behind us, their speed will get better, and they did a good job on my first claim also. Everyone was friendly and eager to help on both claims, even when I was calling to express frustrations with delays in the AC.

Our water heater stopped working. We submitted the claim through the portal and I got a call 30 minutes after. The repairman was over at our house the next afternoon. Unfortunately it had to be replaced, and Liberty did inform me there was a backlog in the water heater supply chain, so it may take weeks. A week later, they called and said they had a recent order for a compatible unit that was cancelled by another customer and asked if I wanted it, which of course I said yes to! I was happy they were able to get it done much quicker than the initial multiple week timeframe they stated.

I had 2-10 and I was not happy with them because I called for service and they told me it wasn't in my contract. Liberty had what I needed so I switched to them. The Liberty rep was very patient working with my work schedule. We would attempt to go over some things and I had to get off the phone. He didn't give up, he would shoot an email or send me a text and say, "Anytime that you're available, just give me a call and we can finish the process." He also sent me out what would be covered so that I could compare, which I did. It was very nice versus going into it blind.

I had a claim on my electric stove, and since it was my 1st claim, I had concerns the process would be long and a headache. I’m happy to report that I was wrong. They had an organized process from beginning to end. The tech showed up the next day and was able to repair our stove during that visit. He was professional, friendly and knew exactly what he needed to do, and had all the necessary parts already on his truck.

I’ve had problems with Liberty Home Guard since the day I started with them. They lie about everything. I called them a year ago about my kitchen lights that weren't working. I had a lot of trouble with them and the company that they chose also had a lot of problems with them. They couldn't get on the same page. It ended up that Liberty Home Guard did not go with the company and chose another company who would do it cheaper. So, I went through a week of nonsense with them. We finally got it straightened out and the people came. Apparently, they fixed the light but a few months later, it went out again. I didn't have time to call Liberty back immediately so I called them a couple of weeks ago.

We've only had Liberty Home Guard in place for a couple of weeks and haven't had a need to use it. But so far, the interactions with Liberty have been helpful and great. I’ve had no problems at all. Working with the customer service agents and the salespeople over the phone went well and everything's fine.

Overall, even though there were some hiccups during the buying process, my experience with Liberty Home Guard has been quite positive. I’ve had two separate technicians reschedule twice on one claim, which was very frustrating. That said, my other three claims were handled very quickly and Liberty Home Guard paid for the fixes in full. Also, the team at Liberty always communicates with me whether it’s good news (paying for the claim in full) or bad (technicians need to reschedule).

The coverage at the beginning wasn't exactly what I was promised. But then Liberty Home Guard got that fixed. I filed a claim for the dryer online and the guy came and fixed it. It just took a little longer to get the part in. But with the pandemic and with the shortages, I understand it. It's not a huge deal. Hopefully, all of that gets done better. I wish that Liberty won't be too pushy and call a million times just to get somebody signed up. That is one thing that I almost didn't go with them. I told them I was gonna sign up with them. It's just that I need a lot of time, where I couldn't do it at that point because I was under contract with the previous company.

Signing up is easy. Getting the work done is the problem. Liberty couldn't find anybody to come out. I had to find my own guy. I waited four days and I have a refrigerator that doesn't work and all my food is thrown in the garbage. The guy I called said that he works for them, but they never called him. The other guy that I called that used to come said he wouldn't come anymore because Liberty doesn't pay him. If Liberty doesn't fix this refrigerator, I'm about to cancel.

Their sign-up process was easy and quick. We did it by phone and everything was great. Recently, we had a big old leak under the kitchen sink. They were very quick in getting the tech out. The tech was great. After he left, he came back just to make sure he tightened something up he couldn't remember. Everything was wonderful. We were very pleased with Liberty.

I've been a Liberty Home Guard customer for a few years now and I’ve never once been denied coverage. I do get the sense that they are growing really fast and struggle a bit there, because I rarely have spoken with the same agent twice, but I also got the sense that they genuinely want to make their customers as happy as they can. They do a pretty good job of executing on that sentiment as well. Definitely will be renewing my plan.

I thought my plumbing was covered. When they went out, they said, "Only up to $250." I checked with other home warranty companies, they don't have such a limit. So, I canceled my policy with Liberty. But they were responsive. The vendor they sent out was okay and quick, too. The warranty just didn't pay what I thought it would.

My garage door got stuck and would not budge. I had an important appointment I needed to drive to the next day. I got on with Liberty (and if I’m being honest, may have been a bit frantic), and they said they would make every effort to expedite dispatching a repairman. An hour later, I got a call that one of their repairmen will come after he finishes for the day. That evening, the repairman was at my house at 8pm and worked until 11pm to fix the issue. I was so grateful to him and Liberty that I felt obligated to share this experience. Thank you, for being so understanding and responsive!

We needed a home warranty and we found the price of Liberty really good. I talked to a representative and it was good.

An agent from Liberty helped me during the signup process and it was good altogether.

In the past 3 years, we’ve submitted about 6 claims with Liberty so far through their warranty program. They never have long hold times when we call and their customer service is always quick to address our issues. They just seem very proactive as well as flexible with us in finding the solution that leaves us the least inconvenienced. And the technicians who are assigned have done a good job in completing the necessary work. Literally every time. I keep recommending this warranty plan to all our friends. I also want to mention Lauren from Liberty Home Guard who was super helpful on our most recent claim.

The salesperson was a little pushy but it wasn't a big problem. Hopefully, Liberty will be fine.

Comprehensive coverage for a reasonable price. I got enrolled 7 months ago and used Liberty’s service twice. The plumbing issue was taken care of perfectly well, and the replacement of the oven, next time, was arranged in no time with a reasonable co-payment. Can recommend.

Liberty Home Guard has been my choice for the past year, and I can’t say more great things! Impressive provider! They are always quick to handle my requests and never charge me any more than my deductible. Grade A company! Highly recommended, and will keep enrolling with them.

The technician called promptly after submitting a request to arrange an appointment. He arrived on time (the next afternoon, btw!), quickly diagnosed and explained the issue with the washing machine, and completed the repair in a timely fashion. Very satisfied with bit Liberty, and tech.

The process with Liberty was a little fast but for the most part, it was easy. The questions I had, the rep was able to answer.

After eight months with Liberty, I couldn’t be happier that I switched from my previous company. I have several properties to manage and as a result, have had ample opportunity to experience their stellar customer care from initiating service requests to having the issues resolved. Their techs are top quality.

The previous homeowner transferred the contract to me and it was a pretty easy process. He sent Liberty an email, and then he sent them my info, and then they contacted me. I called in briefly to facilitate the transfer process and then I asked for a card to keep on file.

I talked with the initial salesman of Liberty and the experience was very positive.

Liberty Home Guard’s repairman was able to fix my dishwasher in three days. It did take him two trips because he needed to get the right part, but otherwise I’m happy with Liberty Home Guard’s service and platform. They also had a specialist follow up after the claim who explained to me how I could avoid this breakdown from happening again.

I was looking for more coverage for my electronics, my roof, and more things around the house. I was told that Liberty offered that. However, it has not been good with them. I don't even bother to call them. I'm just waiting for my contract to end so I can switch. When I filed a claim for my exhaust fan, I had to end up paying half of the installation and that took months to get somebody out there. When Liberty scheduled, the first two technicians were no call, no show. Then I was told by Liberty that I had to use that same technician. If not, I will be charged again. I was pissed about that and that was the last straw for me.

I used Liberty a couple of times and both times, I've been happy with them. I had some problems with my air conditioner and they sent somebody out. They repaired it and I paid the $75. The other one was a leaky faucet and they took care of that. But Liberty seems to take a little longer to get people here. When we called for air conditioning, it took them three days to get somebody here.

We had a leak in our master bathroom, and all was handled timely and efficiently by Liberty and their plumber. We are very satisfied with the service we were provided. The plumber that came to service the issue had nothing but glaring things to say about them.

We had our refrigerator and our stove go out at the same time. The freezer had built up frost inside. I never had a frostless one before, so I didn't realize that I needed to get rid of that, but we did. And that took care of that. The stove needed a new igniter. It took a long time to get the part. But that wasn't Liberty's fault. It’s just Samsung parts are hard to get right now. Other than that, everything went fine. They’ve sent out the repair people and the repair people did their job. Everything works now. Liberty Home Guard is good. They did what they said they were gonna do. Worth the money.

We used to have American Home Shield and that company seemed to get people out a little quicker. But the couple of claims we've done have worked out pretty well. The first was for a garbage disposal and we got that worked out. The second involved some toilets and we're still trying to get that worked out. We're waiting to hear from them what kind of coverage amounts.

Liberty has been great. The enrolment process was smooth. The techs have been helpful and really informative. The most recent claim I filed was for my refrigerator that was leaking water. They called a company to replace a fan. The only thing was I had to pay half. They only cover a portion. So that claim was kind of weird. The other two claims I had, they covered everything. I paid the service call fee, and then they did the rest.

The lady on the phone was very nice. But they told me I had a $75 co-pay. Then, it became $150. The first time I had to use Liberty, it was on a weekend and my entire sewage system was completely backed up into my house. Everything was a nightmare. They wouldn't get a hold of me and they wouldn't help me. I had to wait the whole weekend. So, we had to leave. Also, I had an appointment for somebody to come for my plumbing and then I cancelled it. But they sent the tech out anyway so I'm sure I got billed for that. I just haven't had time to look ‘cause I travel. I never had these problems with the other warranty company.

Liberty is much better and less expensive than my previous service. I've also had better communication. Some of the people from the previous warranty were a little shady. They came in vehicles that weren't marked. At one point, they borrowed our tools. So, so far, I'm very pleased with Liberty. Look into this company. I've used them twice and I'm fine with the service.

The person that sold me the policy totally mislead me when I asked specifically about southwest tile roof leaks being covered. He stated that minor leaks were covered. I had 2 minor leaks and they were denied because the rep stated that 2 of the tiles had to be replaced. NOWHERE in the roofing company report did it state that ANY tiles needed to be replaced, simply that they would be set aside and re-used after the repair was done. Also, they charged me the usual fee when it was I who had to find a roofing company as they were unable to locate one for my home in the Phoenix metropolitan area.

Have called Liberty for issues with the HVAC and electrical. The tech was at my place the very next morning. Professional, friendly, wore a mask and was respectful. Happy with the service and coverage. Thanks, guys.

Liberty Home Guard refused repair my AC compressor, which is covered by my policy, by claiming that it is a valve that caused the issue. However, the company who did the evaluation did not say a valve caused the issue. They wrote the following to Liberty Home Guard: "Customer informed me garage unit was not cooling properly. Inspected unit and noticed compressor was not functioning properly which indicates compressor is bad. Informed customer and home warranty of issue and recommended home warranty replace system due to its age and cost to replace compressor. Home warranty wanted a price for system replacement. Will return once home warranty has approved us for system replacement."

Caring and professional customer service. No stress, no fuss. The technician was here the next day, and my garbage disposal works like new. No leak, no smell. Thank you, Liberty! We will definitely renew our coverage!

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not posting it by their senior management.

So grateful I made the decision to purchase Liberty’s warranty. It has already paid for itself and customer service is always reliable and friendly. Thanks for going that extra mile each time. Will purchase again.

Liberty Home Guard does not make it hard to submit a claim and see where the claim is in the process. They are the first home warranty company that I know of that is over-communicative. For example, last week the garage opener got stuck, and the customer service representative called me right after their system notified that a technician was assigned. That same representative, Jordan followed up after the repair to ensure that everything went smoothly. Thank you Jordan and thank you LHG!

Liberty Home Guard was less expensive than the one I have. I called up and talked to a representative who was very friendly and very encouraging and he gave me a great deal, so I accepted it.

I’ve just completed my 3rd renewal with Liberty Home Guard. Having been with them through the past years, I’ve seen them improve throughout. The one thing they’ve constantly had is they’ve always cared and made every effort to do the right thing for their customers. These values are what is important when placing your trust in a company.

Liberty’s warranty works just as the person I signed up with said it would. Unlike other salespeople, he did not promise me the world but did assure me the service would be reliable and save me money. We had a pool issue and the technicians who came were timely and had us back up and running that day, even though the pump had to be replaced. They also explained to me how to ensure that it doesn’t break again. Thank you, Liberty, for always being there for us.

I purchased Liberty Home Guard because its high ratings with the BBB. We have always had a home warranty but our company was no longer providing service in our area. We chose to insure the pool pump add. After 30 days with the company the board went all of a sudden. We placed the claim and at first they said it was not covered. We had to email them the part of our contract that said it was covered. They could not get anyone here to check it out so they told us to get our own, we did.

I bought a Liberty Home Guard warranty about 3 months ago. They were extremely rude to me, they also jacked my price up for service from $75 to $120 without telling me. My ac went out and I live on Arizona. Their people called me 3 days later after I made the claim. At that point I called my own people to come out and asked liberty for a cash out. They said, "Fine get it replaced and send us the invoice." Well they then turned around and said my replacement wasn't approved and left me with the bill. I then wanted to cancel my policy and they gave me a low ball offer of $200 when I have given them almost $600 for a full year 3 months ago. Then today a "senior director" called me today and said he give me a full refund if I took my reviews down. So they tried to hold me over a barrel with my own money. I told them no and I'm letting everyone know that they pay for reviews and are a complete scam!!

My faucet started leaking. I did not buy the faucet coverage but my account manager encouraged me to give Liberty a call even if I was not sure they could help. I’m happy I did because they were able to help, they had a plumber at my house two days later and were still able to save me 40% on the repair work.

I did a lot of research, both mainly customer reviews and a survey. There's not a single company out there which satisfies everybody, but Liberty Home Guard was the one which had, in general, very positive reviews. Reading reviews, which showed that mostly people are happy with Liberty, was the biggest reason why I decided to go with them. When I initially reached out, whoever was helping me was a little pushy for my liking. That person wanted me to make a decision right away and I said I couldn't because I needed to discuss it. I reached out again because I was impressed with the offering and the reviews that they overtook my other feelings about the first person.

I've turned in two claims since I've had Liberty Home Guard and they were both toilets. Recently, my toilet was leaking. With the first claim I filed, I called in on a Wednesday and it took a week for somebody to get out here because they said, "Well, we'll put it in, and then we don't do around the weekends." But the next time, it was really quick. Somebody was here like the next day.

Outstanding experience on every call for service. I reached out last week as my fridge was leaking, the repairman was at my place the next day. He took care of the problem in 40 minutes, cleaned the area, and profoundly explained what went wrong. I am loyal to Liberty and will keep renewing my warranty policy. Thank you.

When I spoke to the sales rep, they told me that there's a $70 deductible when somebody comes then whatever repair would be repaired. When my air conditioning unit was not working properly, I paid the $70 and they sent out somebody that was a novice. They didn't know what was going on or how to fix it. Liberty had to send out another person to check behind them to properly assess the problem then they called me back that evening.

I moved 2 weeks ago and the A/C has had issues since at least then. Luckily I had a Liberty Home Warranty with the home purchase. I called their claims department, and even though I could not tell them when the issue began, they began the process of finding me a technician right away. The workers were very professional and had my A/C fixed the next day. So far, I am very satisfied with the service.

The customer service team is very communicative and patient. If I don’t understand something they patiently explain it again to me and they even will put me on with their in-house specialists to help me troubleshoot and diagnose issues. I like to be hands on and am inquisitive, so I very much enjoy them allowing me to speak with their top in-house repair staff.

After my refrigerator iced over, I called Liberty Home Guard. A technician was at my home within 48 hours. He told me to unplug the unit and let it thaw and then to call him. I called him the next day and he was at my house fifteen minutes after I called. He checked out my refrigerator, cleaned out a few areas and now it works like new. Liberty Home Guard has held up their end of the bargain so far.

Update: We went ahead and bought a new dishwasher. About 10 days later, I received a call from Senior Director Aaron ** who could not stop apologizing for the unfortunate misunderstanding and immediately resolved the issue to my satisfaction offering an adequate amount of money towards our new dishwasher. Mr. ** was extremely professional, friendly, and absolutely understanding and supportive of my situation. In fact, he gave me his direct line and followed up with an email afterwards.

Delighted with the service! The technician was polite, professional, and neat! He fixed the problem with the pool pump quickly, tested it after the repair, and only after that left. I am pleased!! Thank you.

Liberty’s warranty plan is definitely worth paying for. We closed a deal for our new house 6 months ago and having Liberty’s plan made our lives much easier. We appreciate how responsive and quick the guys are, we have never had an issue with them. Rapid, responsible, and caring. Thank you, you are delivering outstanding service!

I have had 4 different claims with Liberty Home Guard, and they have been very responsive in getting someone out to fix all the problems we have had. I have had an excellent experience with LHG for all the time I have been using their services. So far amazing!

There was a leak and we made the claim to Liberty Home Guard. The plumber came in fairly quickly and was able to fix the issue. Reaching out to Liberty is a bit difficult. There's not always a person directly to reach. It's like almost a secondary process. Someone answers the phone if it's within the office hours. I tried to make the call on a Saturday and wasn't able to reach anybody. So, I left a voicemail. I couldn't get anybody to contact until it was Monday. It would have been much easier if someone could have just picked up the phone. The online claim process didn't work this time because there was some sort of pending status on my online portal, so I couldn't place a claim online. Overall, placing the claim wasn't the smoothest.

My ice dispenser stopped making ice. When I called in the very nice agent, Lauren I believe her name was, informed me that due to the heatwave, it may take longer than usual to get me a repairperson. She did say she would check to see if any appointments were recently cancelled and was actually able to get someone over to my house the next day. Thank you Liberty Home Guard and thank you Lauren!

I requested an appointment with the plumber because my faucet was leaking, and Liberty’s team scheduled this appointment the next day. I didn’t have to do anything, they took care of everything for me. Stress-free and top-notch professional service. Thank you, guys, I am happy with your warranty plan.

The repair person came with all the tools and did a great job anticipating what parts he’d need. I can only imagine that LHG informed him well before he came out to my home. Other home warranty companies I’ve worked with usually take at least two visits to make a fix (and usually a few weeks go by between the two visits.) Thank you so much Liberty Home Guard.

I had my first claim I had to put in with Liberty Home Guard last week. They had a technician in the area so he was able to come to my home 2 hours after I called. Luckily, he was able to fix the issue then and there.

I purchased Liberty Home Guard Because it was rated number one. The 1st time I have tried to use it is in the middle of summer in Arizona where it's a 120ﾟ. I put a claim in 3 days ago, just called to to see why I have not been called to schedule a repair. The guy was no help at all. Said I would have to call back tomorrow early. I explained to him that that will make it 4 days now in the middle of summer with no AC. He said there was nothing he could do.

I’ve submitted 6 claims in the last two years that I have been with Liberty Home Guard. While certainly not every claim went perfectly, nobody is perfect and overall they have done a superior job, especially when compared to the prior two home warranty policies that I’ve had. They also do make an effort to learn and to improve, as I‘ve seen from my past 6 claims, the more recent ones have been by far the best experiences of the bunch. So for that I give Liberty Home Guard high marks.

They literally pay for nothing. They have an excuse for everything they deny. I have had this warranty company for a few years. My AC went out and needs to be replaced. They also take their sweet time taking care of any claim. It has been almost 3 weeks and still my AC has not been replaced. They are still working on paperwork. They are not going pay to replace as they claim to do. Of the $4500 to replace they are only paying $400. Same with my water heater that went out. They literally pay nothing or very little. NOT WORTH IT!!! Their only goal is to get customers to sign up. They have no intention of paying for anything. They outsource their call center to another country and like all such call centers, they just read off a script and do nothing to help you!!! They come up with all kinds of random scam excuses as to why a said replacement or repair is not covered. DO NOT GET THIS HOME WARRANTY COMPANY!!!

We needed help with the HVAC unit which was making some trouble recently, and the tech serviceman whom Liberty has sent delivered! No more noise, no more trouble. Our total home plan was the right choice for us and we highly suggest you do the same. Slightly pricier than other companies, but well worth it.

We have been enrolled with them for 2 years already with the total home guard plan, and will definitely be renewing. They don’t intentionally make filing claims and getting in contact with their support team difficult, like other home warranty companies will do, in order to get out of service. Thank you for keeping your promises Liberty Home Guard!

Never buy Liberty Home Guard for your warranty. They play tricks on customer. Our AC unit is down recently and we file a claim but they decline to fix or replace cause the technician can't find the part. All they are offering is $250 asking us to deal by ourselves. What we are asking is to get the AC unit functioning especially now it's summer time. They ignore our request and we have made many phone calls to communicate but all what we get is they can't do anything to resolve but the $250 for a part not existing now even they know we can't do anything about the AC with the $250. We have been their customer for the 2nd year and this is how they treat their customer and have no capability to fix issue.

My claims experiences with Liberty Home Guard have so far all been positive. I purchased their systems protection plan a couple years ago and I have not had a single issue with any repairman they have sent for my claims. They have always arrived on time and fixed my issues during that first visit.

This company does not respond to the claims right away. After a couple of days they send someone who is not able to fix anything until they have the 'ok' from Liberty Home Guard. The repair may take from a week to even LHG declining coverage at all. BUT their contract states AC unit coverage -replacement 'IF' not fixable. However, they can decline coverage if one part is not in "their contract", EVEN WHEN THE PART IS NOT EVEN MENTIONED IN THEIR CONTRACT!! They refused to replace my non-fixable AC because the part that the tech reported as broken is "not in their contract" but it is NOT mentioned either!?!? This company is a fraud!

I have purchased Liberty Home Guard insurance for the 5 years. When sign the contract the sales individual told me everything is covered within the home. Then I claim first time for a faucet defect (leaking in the main shower), which Liberty Home Guard hold on for 4 days and with several phone call from my side they send an technician which just came take a look and gone, and liberty charged me $65 immediately. After another 2 days they declined the claim and ever disagree to return $65 what they charge. When I ask for cancellation of my policy and return the full money back as they have wasted my time and cheated me, now they are moving from call to call!!

My latest issue with my Air Conditioning was immediately escalated, which I appreciated. The customer service rep Jonathan, told me that prioritization of AC claims in the summer is by design in their system. He told me that the founders are former military and intentionally designed the system to intelligently triage claims, especially when volume picks up. And I have to say that Liberty Home Guard’s approach really does seem methodologically rigorous based on my experience. It’s understandable to wait a couple weeks for a new garbage disposal but doing without an AC in the heat is just untenable. Even though AC replacements seem to be much more complex than replacing something straightforward like a garbage disposal.

Their customer service reps really care. I was on the phone with Fernando for a long time to explain the issue and unique circumstances in my home. This happened on a Sunday afternoon, and on Monday morning their technician was at my place inspecting our AC system. He was actually able to fix the issue during that visit. I was actually so surprised he was able to do so, so quickly that I intentionally waited a few weeks before writing this review to see if the repair stuck and thankfully it has.

I signed up and paid in full, the first problem was the deductible fee was jacked from $60 to $125, it takes 5 calls to the company; the outcome was they refused to honor the $60 and lower it to $80. Second, I have an issue with the refrigerator, I filed a claim and paid $80, after 3 days I have to call them and ask for the claim to be assigned to a tech, they assign it a LAMARTIN Station, and said they will call in 24 hours for appointment. I called the tech. They took my name and said they will call back, they never call back. I called and ask customer service for help. They gave me a run around with three different representatives. Each one asked “What is your name. We will call you," and finally hanged up on me.

The service for fixing our oven was very good and I did not have to wait too long. The technician was very friendly and courteous.. He was knowledgeable and seemed really motivated to help us. He also had good things to say about Liberty Home which was encouraging. He did say they could do a better job at paying faster but then in the same breath also said that he could do a better job at sending them bills. Good experience from me. Thumbs up.

I switched to Liberty Home Guard from American Home Shield a little over a year ago, what a mistake, I never had an issue with American Home Shield, I was just trying to save money. In the past year I tried to use their service 2 times, at a rental we have covered by them we had a leaky valve in the shower we needed repaired, after sending a plumber they said that we only had the service for 6 months and they would only cover 20% of the cost so I paid to have it fixed.

Liberty Home Guard is the only home warranty company that operates truthfully and as advertised. They don’t just tell you that everything is covered, overpromising and under-delivering. If anything they do the opposite. On my first claim, the repairman was above expectations and knew what he was doing. Our dryer works like brand-new. Thank you Nathan who helped me out with my policy and set up.

I would give zero stars if I could. They are so shady. You can never cancel because they have a clause that any cancellations incur a $50 cancellation fee plus payback for any services provided. So if you have a plumber come out and it cost them $300 for the service If you cancel, it will cost you $350 if you cancel your policy with them. This is so shady. DO NOT TRUST THEM.

My claims experience - The technician diagnosed the problem, ordered the correct part, and installed it as soon as it came in which was around 5 days after he was by us. He was polite and very nice and so were the folks on the phone who scheduled him. Scheduling the appointment was fine, not much hassle. My fridge works now and that's all I care about.

Having switched from another operator, due to stupidity and always late techs. I was a bit skeptical to be honest, but these guys managed to deliver! It took me about 5 minutes to schedule the appointment online and the tech came out in 2 days, used to take 2 months with other companies I was with! All went super smooth and without any hassle. Super satisfied!