Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
Visit www.libertyhomeguard.com- No inspection required
- Flexible coverage terms, including month-to-month
- 60-day workmanship guarantee
- 24/7 claims availability
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,945,450 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 26, 2025
Alex was a pleasure to work with and helped me set up the best possible coverage for my home. I hope to continue to get great service from this company.
Reviewed Oct. 25, 2025
Ostin was an hour outstanding CSR. He understood my issue immediately and had a resolution in a matter of minutes. Ostin made a challenging experience painless and easy to resolve. The technician originally assigned to our repair wanted money from us to book an appointment. Ostin assured me that funds are paid by Liberty Home Guard direct to technicians. This saved me a lot of aggravation in dealing with the tech company on my own.
Thank you for taking the time to share your splendid experience, Bill!
Knowing that Ostin could turn a challenging experience around and save you potential frustrations idealizes exactly what we strive for in providing service. We value your peace of mind and your feedback about our procedures concerning funds and technician payments sets a standard.
If you need any further assistance, feel free to reach out any time. Thank you for choosing Liberty Home Guard—we’re here to make your experiences seamless and reliable!
Reviewed Oct. 23, 2025
Liberty Home Guard provided zero support. I had a simple drain pump failure in my washing machine and they sent the most incompetent technician who looked at the machine and stated it needed a drain pump. The liberty home guard claims team said my washing machine was 10years old and they wanted me to buy a new washing machine from them. They would not refund my money at for the incompetent technician nor the monthly they payments I wasted on them. DO NOT ENROLL IN THIS SCAM! That is all it is.. A SCAM!
Hello Frank !
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 23, 2025
Very streamlined process even after a two week gap in my returning a call to Kevin **. He had retained my information and guided me a more than satisfactory solution so that I could take advantage of the annual discount program. Much appreciated.
Thank you for your glowing feedback, Chaz!
We’re thrilled to hear that Kevin provided exemplary service by keeping your details ready and facilitating a satisfactory solution, allowing you to benefit from our annual discount program. It's our goal to offer convenience and personalized assistance, and it's encouraging to know that this has resulted in a positive experience for you.
If there's anything more we can assist with, don't hesitate to reach out. We appreciate your business and look forward to serving you in the future!
Reviewed Oct. 22, 2025
Alex was families. Explained in great detail what all of the programs are available for me. And Brooke down into monthly payments, annual expense and savings and went over both options for rate lock in s for 3 and 5 year plans. Alex was kind and courteous. Alex is an asset to this company.
Thank you for sharing your generous review, Maria!
We're delighted to hear about your positive experience with Alex and his exceptional service. It's fantastic that he provided detailed explanations of the program options in a courteous and accommodating manner. We truly appreciate your recognition of his efforts as an asset to our company. Your kind words inspire us to maintain these high service standards.
Thank you once again for your feedback, and we look forward to supporting you in every possible way!
Reviewed Oct. 21, 2025
Kevin in customer service was polite, helpful and resourceful. He had my claim initiated with expediency and I received all expected emails regarding appointment and links to respond as needed. Thank you
Thank you for sharing your fantastic feedback, Maggie!
We're thrilled to learn about your positive experience with Kevin's exemplary customer service. Quick, efficient support and communication like what Kevin provided are exactly what we aim for. If you have any other questions or need further assistance, please feel free to reach out.
We appreciate your kind words and look forward to serving you in the future!
Reviewed Oct. 21, 2025
I have had several claims with Liberty Home Guard. The claims department has always been responsive. Senior account manager Josh has been above and beyond helpful. I have always allowed Liberty to contract the repair company. They have always been professional. While I believe my last service should have been resolved sooner once Josh got involved everything was taken care of.
Thank you for sharing your great experience with us, Eileen!
We're delighted to know that you've found our claims department responsive and professional throughout your dealings with Liberty Home Guard. It's wonderful to hear how Senior Account Manager Josh made a difference by going above and beyond to resolve your last service issue swiftly and efficiently.
We truly appreciate your trust and are dedicated to continuing this high standard of service. If you need any assistance moving forward, please don't hesitate to contact us. We're here for you!
Reviewed Oct. 21, 2025
Alex ** has exceptional skills in customer service. She represents your company in a highly polished, knowledgeable, polite (too often undervalued). LHG would do well for itself to keep her on a fast-track career path within the company. To lose such talent to a competitor or even another industry would be a major financial loss for LHG. She brings the whole package to the work...She makes one believe that she and LHG will do the utmost to keep policyholders happy...and returning customers are so much better for finances of LHG than having to cast net for new customers to replace dissatisfied customers.
Thank you so much for your outstanding feedback, Tim!
We are thrilled to hear how highly you regard Alex and her exceptional skills in customer service. We share your sentiment and believe acknowledging such crafts fosters a robust community ethos within the team. Your kind suggestion for her career advancement within our company reflects the significance highly talented team members like her have for us. We'll certainly take your feedback to heart.
Thank you once again for sharing your thoughts and acknowledging the quality of service that Alex has provided. It's advocates like you reinforcing our values and affirming our team that help pave immensely beneficial inter-company elevations.
Reviewed Oct. 21, 2025
All of my questions were answered, and Alex was very professional. She wanted to make sure everything was discussed. She didn't try to pressure me, but I believe was very thorough. Thank you for your patience!
Thank you so much for your wonderful review, Karen!
We're delighted to hear that Alex was able to answer all your questions with professionalism and patience, ensuring that you felt comfortable and informed. It's fantastic to know she took the time to cover everything thoroughly without any pressure.
Your satisfaction and comfort are important to us, and we're thrilled that your experience reflected these values. Should you ever need further assistance, don't hesitate to reach out. We're here to help!
Reviewed Oct. 20, 2025
Thank you for the agent Ostin that filed my claim. He was very polite and helpful. My furnace is out and cold weather is coming fast. Ostin really seems to understand my situation as we have small children in the house.
Thank you for sharing your experience, Larry!
We’re delighted to hear that Ostin provided you with such courteous and effective assistance during this crucial time. Knowing that small children are in the home, we're committed to ensuring timely support like Ostin was able to offer.
Let us know if there's anything more we can do to make sure your family has what you need. Please don’t hesitate to reach out for any help you might need as colder weather approaches.
Reviewed Oct. 20, 2025
Buyer beware! I found out the hard way that this home warranty company does not pay for labor or installation of replaced parts or appliances. My policy was supposed to have been mailed to me for review within the first 30 days of coverage and I did not receive it until 63 days into the policy, which was beyond my 30 day trial period. So if your built-in dishwasher or garbage disposal goes out, they will pay for replacements but not the labor to install it, which is usually more than the cost of the appliance or parts. Also, if you do not have maintenance records from day one of a major unit, such as a furnace, they will only pay a minimum amount of their choosing rather than the actual cost of the unit. This company operates on bad faith to their policy holders and I highly recommend for you to shop elsewhere.
Hello Anne!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 20, 2025
I had a plumbing problem where the pipe under the toilet was broken, and Liberty Home Guard sent a plumber out and replaced it. But the thing is he didn’t cut the bolts where he had to put the new bolts in, and he said he was gonna stop by and do it, but he never did. I had my son do it with a Dremel, but it’s still loose. So, I messaged the plumber asking him if there’s something that can be done about it, but he never responded.
I don’t have a problem with Liberty Home Guard as long as I can get ahold of somebody who speaks English really good and understands what I’m saying. Sometimes, I’ll call and get somebody from another country who doesn’t understand what I’m trying to tell them, and I get irritated. But other than that, the claims process is not that difficult. The cost is not too bad either. I had another warranty at a home in Virginia, and it’s comparable to that one.
Thank you for sharing your thoughts with us, David.
We apologize for the oversight with the plumbing job and inconvenience with following up. We regret to learn about the language barrier troubles you encountered while contacting our service agents; please be assured we are striving to improve communication in all customer interactions. It’s great to know you found our service reasonably priced, and we appreciate your understanding regarding the overall process.
Please feel free to reach out if there are any unresolved issues, and we hope to provide you a seamless service in the future.
Reviewed Oct. 19, 2025
I’ve had Liberty for six months now. They're a lot better than the last one I had. The only thing I don't like is when you call, you have to go talk to somebody from another country that you can't understand what they're saying.
The ice maker wasn't working. It was freezing but it wouldn't draw ice. It worked for a little bit after the repair and it's not working again. I can't afford to pay the 80 bucks .
Thank you for sharing your experience with us, Jamie!
We're glad to hear that Liberty Home Guard has provided you with an enhanced level of service compared to your previous provider.
We also understand your concern regarding communication with customer support due to language barriers. We strive to offer high-quality service and your feedback will help us make improvements in this area. We're committed to exceeding expectations where possible.
Thank you again for choosing Liberty Home Guard, and feel free to reach out if you need any assistance going forward!
Reviewed Oct. 19, 2025
I recently submitted my claim for my refrigerator. I used the Liberty website to submit the claim, and the contractors they sent out were courteous.
It went okay. They ended up fixing it, but they said, because it's a closed system, and it's excluded in the warranty. Apparently, it's kind of a normal thing because I read about it on Reddit. So, I can take one fix or I can get $100 or $150 toward a new refrigerator. So, that's not the best solution, but it's okay.
Reviewed Oct. 19, 2025
I’ve been with Liberty for about five months. I have filed a claim when my air conditioner capacitor was not working, and they replaced it with a new capacitor. After they replaced it, there have been no issues since.
Customer service and quality of service were very good. Everything was taken care of in a timely manner and they explained everything.
Thank you so much for sharing your wonderful experience with Liberty Home, Ven!
We're genuinely delighted to hear that over the past five months, your interactions with us have been positive. We’re thrilled that our transparent and thorough communication during the process left a perfect impression, compelling you even to recommend us to friends.
If you need further assistance or have more to share, don’t hesitate to reach out. Thanks again for choosing Liberty Home!
Reviewed Oct. 18, 2025
It’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time. One was over a month for a plumber, and then I had to fight with them to get things done. The guy came for the dishwasher, though, as scheduled. So it was good. That was fine. The dishwasher is still working.
Hello Valarie!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Oct. 18, 2025
It took about two to three weeks for someone to come out for my last claim with Liberty Home Guard. It took that long because they didn’t have a provider. Both of my toilets were leaking. While the vendors they sent out and the claims process were okay, it’s kind of a waste of money if you don’t use Liberty. But as long as you use it, then it’s fine.
Reviewed Oct. 18, 2025
There’s a cap of $500 for plumbing. I’ve only had one service of plumbing and I’m already at my cap so I can’t have any other issues. I’ve had a couple of other home warranties over these years and I’ve never run up against a cap like that. And I didn’t like the contractors they worked with so I tried to go with a different company. I have two policies with them and I’m gonna cancel as soon as I get a minute. I’m dissatisfied but they’re not the worst.
Hello Lottie!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 17, 2025
The person who assisted me was professional, courteous AND possessed the knowledge to assist me. He should be training the other associates. Saved me time with his expertise… I can’t say enough positive things about Joshua. Oh, did I forget to suggest, promote him immediately??!!
Thank you so much for the glowing feedback, Sheila!
We're incredibly happy to hear that your experience with Joshua was outstanding. It's great to know that his professionalism, courtesy, and expertise have not only met but exceeded your expectations. Clearly, his dedication left a wonderful impression on you, and we truly appreciate you recognizing his efforts with a special focus on his contributions.
It's knowing teammates like Joshua are being appreciated that encourages us to continually commit to excellence. We're lucky to have him and Value your promotion suggestion, which we'll certainly take heed to. If you need anything further, please don’t hesitate to let us know or provide additional feedback.
Thanks again for choosing and highlighting plastic efforts from our staff; promoters , official reviewers make practices shine through your superstar shout Mall glory choose awards/names.
Reviewed Oct. 17, 2025
Kevin was exactly the person, I needed to speak with today. His professionalism and industry knowledge made it easy for me to select an amazing company. Liberty Home Guard fits perfectly for the needs of this US Navy Veteran.
Thank you for sharing your wonderful experience with us, William!
We're thrilled to hear that Kevin provided you with the outstanding support and expert guidance needed to choose Liberty Home Guard. We're honored to fit the needs of a US Navy Veteran like yourself, and we look forward to serving you with the same dedication you received.
If there's anything more we can do for you, please don't hesitate to reach out.
Reviewed Oct. 17, 2025
Great customer service from Kevin **. Explained all of my options clearly and patiently answered all of my questions and concerns. I have reviewed other home warranty companies and I believe he presented the best plan for my needs.
Thank you for your lovely review, Richard!
We're delighted to hear about the excellent service you've received from Kevin. Ensuring that options are communicated clearly and addressing all our customers' questions with patience is a priority for us. Knowing that Kevin offered the best plan suited to your needs truly stands by our commitment to tailored customer experiences.
If you need any further assistance or have additional questions, please don't hesitate to reach out. Thank you once again for trusting us with your home warranty needs!
Reviewed Oct. 17, 2025
Kevin helped me out today was very knowledgeable, not only about the home warranty coverage, but also gave me a good idea about the company itself. It was a very quick and easy transaction. I think Kevin very much for his excellent customer service and kindness.
Reviewed Oct. 14, 2025
Such a pleasure to speak with. Made the process easy and simple. Had plenty of knowledge on products and service. Looking forward to working with you for the next year. Hope it’s a good experience. Thank you
Thank you for sharing such wonderful feedback, Omar!
We are delighted that you found our service to be informative and straightforward. Our commitment is to provide you with a seamless and knowledgeable experience, and it's rewarding to know that you look forward to continuing to work with us. If you have any questions or need further assistance as we go forward, please feel free to reach out.
We hope your experience with us remains positive over the next year. Thank you for choosing us!
Reviewed Oct. 14, 2025
Ostin Luna helped us with 3 new claims and explained everything very thoroughly to us as we are new to this company. He was very patient with us. We had a problem with an earlier claim that Ostin was able to resolve. Thank you, Carol and Melvin **.
Thank you, Carol and Melvin, for sharing your heartwarming review!
We are thrilled to hear about your satisfying experience with Ostin Luna assisting you with your claims. It’s wonderful to learn that his thoroughness, patience, and problem-solving ensured your transition and ongoing service with us have been seamless and enjoyable. Our goal is always to provide support and understanding when our customers need it most.
If you need any more help or have further questions, feel free to reach out. Here's to smooth sailing as you continue with us, and thank you deeply for being valued members of our community!
Updated review: Oct. 20, 2025
After discussions with LHG and a partial settlement, I have agreed to increase my rating from 1 star to 3 stars.
Original Review: Oct. 13, 2025
Liberty Home Guard policy. Please know that LHG covers claims only up to the book value of the covered item. I have in writing "we cover claims up to the book value of the covered item.” Here’s an example: If an appliance was originally purchased for $1,000 and has accumulated $900 in depreciation over 8-10 years, its book value would be $100 ($1000-$900). So with your measly $100 offer from LHG and just for trusting LHG with your appliance coverage, you will net $0 after you paid their vendor service fee (you may be negative if your service fee is more than $100).
They will then try to soften the bad news with their pricing for you to purchase a replacement appliance from them. If you're like me and like to verify and confirm details, you'll find that you can purchase this appliance on your own for about the same price. And now it gets better: LHG will not pay for the installation. The other similar prices that I found on my owner cover installation. Let’s say you have an a/c unit that is 10 years old and it fails, LHG likely won’t be paying for its replacement. They may offer you a few hundred dollars towards a new one. Also, YOU will be required to pay to have it installed plus the difference of thousands of dollars out of pocket.
I am writing this to inform people who think that buying a policy from LHG will cover their appliance "repair or replacement", you will be hard pressed to have this happen. Their website says that they are a repair or replace policy, but this just isn’t true. Based upon my experience and the experience of the many other reviews that I have read, this is not the case. Keep in mind that LHG policies are designed for them to deny claims. Therefore, if you think buying a policy from LHG will protect you, I regret to inform you that you are wrong and you are wasting your money.
Reviewed Oct. 12, 2025
Great service. I always recommend to friends because Liberty provided amazing service. Luke was very professional and kind and answered the phone on a Sunday which most companies wouldn’t do. He was very kind and professional and helped me get set up with a claim.
Thank you for your kind words about our service, Sandy!
We're thrilled to hear that you've enjoyed a positive experience with Liberty, particularly being able to connect with Luke for assistance on a Sunday. We pride ourselves on going the extra mile to support our clients whenever needed. Knowing you're out there recommending us to your friends only heightens our commitment to delivering service that’s prompt and personable.
Should you need any further assistance, we're just a call away. Thank you once again for choosing us!
Reviewed Oct. 12, 2025
My only real complaint about Liberty Home Guard is the communication barrier with some of their contractors and agents. Overall, I have a positive experience with their service, and I haven’t run into any issues where one of my items is not covered.
Thank you for sharing your positive experience, Blake!
We're delighted that our team efficiently managed your central AC repair, helping to keep your home comfortable. We truly value your feedback regarding occasional communication challenges due to language differences with contractors. It's an important aspect for us, and we're dedicated to improving in that area. At Liberty Home Guard, we're committed to providing reliable service and smooth claims processes, so we're pleased to hear none of your claims have been denied and you're confident in recommending our services.
We appreciate your trust in us; please don't hesitate to reach out if there's anything more we can do for you!
Reviewed Oct. 11, 2025
The overall coverage of Liberty Home Guard seems good. I recently had an electrical claim, and the provider came out twice to see what was going on, and then they got supplies and came back. They seemed very competent, as they did it quickly. They were nice.
We ended up having to write them an additional check for some equipment that they got, which I guess wasn't gonna be reimbursed by Liberty. But basically, they did quite a good job.
Many of our issues are covered, and they try to find someone. The difficulty is in our location. We’re living in a rural area in southern Oregon. I think they don’t really have many other customers.
So they don’t really know many of the providers here. And so, sometimes it’s hard to find them. Actually, the most recent claim was for our service, which is just the regular gutter cleaning service.
We filed a claim because there are leaves in the gutters. They found someone, but then that person they found had an accident right away, which was a little sad. They got injured, and so they’re actually out of business.
A few days later, I got a call that they weren’t able to find anyone else to do gutter cleaning for months. So now, I’m gonna go and try to find someone and have them come. I think they had someone come out for us a year ago. He’s probably still around, and I can get him.
It doesn’t seem like you really have people that you know that actually work in the area very often already, which is okay. And then the other issue we’re having is that local people in the area tend to not like warranty companies very much.
We've had a few people that have come out and then told us they’re not gonna work with Liberty again, or they’ve even given up on all warranty companies. Because they just really don’t like the process they have to go through.
There are some cases where it does seem a bit unreasonable because they have to do a whole back and forth with different departments at Liberty before they can actually do the work. Whereas they’d really like to be able to just come, do the thing, get paid, and then go away, especially if it’s something really minor.
We had a washing machine claim this year, too. And it was clear that the circuit board was burned out. It was an old machine, so it wouldn’t be possible to find a part for it. It seemed pretty cut-and-dried, and we did have a picture of that or something, but they still had to do stuff.
There are times when it seems like there’s more process that’s causing some of the vendors to not wanna work with warranty. That’s the downside, but otherwise, I’m pretty happy with the service. I'm pretty happy with the service.
There is one other thing I would let you know. I didn’t like the salesperson who originally talked to me and told me the plan that we signed up for, because he disappeared. He called and sold me the service. He was overselling it.
He was talking about how I should really get the deluxe service to get all these extra perks, and have products that I can buy at a better rate than I can get them retail. And so, I’m getting all these services.He also said he’ll be my personal representative, and I can always just call him if you need anything. But then he basically disappeared, and his number didn't work anymore. And when I’d call up, no one knew who he was.
I tried to mention some of the things that he talked about, like, thinking of getting a replacement appliance. We’ve never heard of that service. That doesn’t make sense. I think he’s gone because you guys noticed that and got rid of him pretty soon after we bought the contract.
We had a previous warranty company that we had worked for a while, and then I’ve had a bad experience with. I was researching to see whether there would be a better, more trustworthy, better liked one. I found Liberty had some good looking reviews, and then I called.
I talked to someone about the possibility of it at your company, and I found someone that I really liked. It sounded great. But I hadn't decided on Liberty yet. So, I called back, and then I got the other guy who gave me this weird. And I felt like I wanted to talk to the other guy.
Both of them sort of left me with the impression that they would be assigned one person that they would keep talking to, and that didn’t seem to have really happened, except within the period of one claim.
For one claim, they tend to have the same person. Usually, as long as it’s their day to work. But in general, since that, I’ve not had any experience getting someone who knows you.
Generally, I’m pleased with Liberty Home Guard. It basically works. It seems like they have too many departments that’s kind of clumsy sometimes. But I like Liberty Home Guard. And I’ve learned what the service actually is like. It’s just the first sales versions were not like what I thought.
Reviewed Oct. 11, 2025
It’s been three years now that I have Liberty. I have them in this home and in our vacation home. Submitting the claim is easy. I do it online or on the app. The techs do what they need to do. My recent claim was for the dryer that wasn’t spinning. They sent out a technician and he changed the band.
I won’t recommend them. There has been some difficulties in communication after a claim is submitted. The process of not being able to have a direct connect to someone and the lack of follow-through. There has been some very disappointing issues that have occurred through them. You call the 800 number and you get someone. If I ask to speak to someone else or a follow-up or look into something a little deeper, they can’t do that and they said I will have to submit a request. I don’t have a direct contact to anyone.
There have been times for my home, for my heater for example, it went out during the winter months. We didn’t get it resolved for six months because there was no communication through Liberty at all. It wasn’t a pleasant experience. For the coverage that I have, I don’t think it’s worth it.
Reviewed Oct. 11, 2025
Almost a year since I have Liberty. Their customer service is very nice and most of their technicians are good, professional and knowledgeable.
Thank you for sharing your wonderful experience, Hitesh!
We're thrilled to hear that our customer service and technical teams have provided professional and knowledgeable service to you. Your recommendation is highly valued, and it's amazing to know you appreciate our efficient handling and prompt assistance.
Should you need any future support or feel inclined to share more experiences, know we're always here for you. Your satisfaction is our top priority!
Reviewed Oct. 11, 2025
I called thinking I had a plumbing issue!!! He wanted to check if it was either the plumbing or the electrical!!! My goodness!!! It turned out I just needed to reset!!! He was so patient and save both parties a huge headache and unnecessary cost!!! Thank you!!! Liberty is very lucky to have such brilliant receptionist!!! I am so impressed and so thankful!!!
Thank you so much for sharing your delightful experience, Monica!
We're thrilled to know that our team was able to address your issue swiftly and efficiently. Liberty takes pride in ensuring our customers receive attentive and smart service, saving everyone time and effort.
We're truly fortunate to have exceptional staff members, and we’ll make sure your kind words reach them. Whenever you need assistance, we're here for you!
Reviewed Oct. 11, 2025
I had a home warranty with American Home Shield and their prices kept going up. So, I just started looking online for other options and found Liberty. I have had them for a year now. Submitting a claim online via their app was super easy. I then got the name and the phone number of the contractor who was good. This company is reasonably priced and everything has been good. The only thing I did not like was when I did a long-term contract. I had to pay it all within four installments as I could not pay it year by year to get a long-term contract.
Thank you for sharing your wonderful experience with Liberty Home Guard, Darrin!
We are thrilled to hear that your switch to Liberty Home Guard has been beneficial and that your first claim was hassle-free.
We understand your concern regarding the long-term contract payment structure, and we appreciate the feedback. Insights like yours help us continually refine our offerings to better serve customers' needs.
It’s also heartening to read that you’re willing to recommend Liberty to friends and family, officially reflecting your positive interactions and satisfaction. Thank you for treating Liberty as your trusted home warranty provider! If there’s anything more you’d like us to do, or further feedback to provide, please feel free to get in touch. Enjoy your experiences with Liberty Home Guard!
Reviewed Oct. 10, 2025
When I purchased my home, the previous owners purchased us a year’s worth of appliance insurance with Liberty Home Guard. I have used it twice, and one claim went well. Currently, I am frustrated with them because it has been a month since I reopened a claim because my refrigerator is leaking water. And I have had the technician be a no-show four times.
I keep calling Liberty and there is nobody I can talk to who can set me up with a new person. Yesterday, I tried to talk to somebody else, but she said there was nobody else to talk to. So, that was the end of that conversation. She said if the contractor is a no-show today, maybe I could call back today and talk to dispatch. So, I asked to talk to dispatch yesterday since he had already been a no-show. And she said I have to call back tomorrow.
So today, we are waiting to see if he is here. The number that they gave me for the technician on my claim on my account does not work. It’s like, “Doo-doo-doo. Not a number.” As soon as the contractor is a no-show, they just reschedule. They cannot give me a new person.
I called another number that they gave me and I talked to somebody who said they would not service my area till Saturday. I said that they were scheduled to come that day. I even asked if he could come the following day, and he said he did not know and that they would only come to my area on Saturday. So, I talked to the woman about that, and she said that I have to wait for him to either come or not come tomorrow.
She also said that maybe the problem is because it is a reopened claim, because they came to service the fridge end of July, and then it was said that it was fixed. But then, it started leaking again in August. My husband has to clean the floor and keep an eye on making sure it does not damage the house. The first time around that I made a claim, it happened quickly and I was happy with the immediacy of it. They have been very nice and I like that I can call them on the phone and talk to somebody, even it if has not led to a positive outcome yet. I enjoy that and it feels very personable.
Reviewed Oct. 10, 2025
I recently had HVAC replaced and had problem with new system within two months. Emailed Josh and he initiated a new warranty claim and repair company contacted me the next day. Repair company is waiting for parts to fix the problem. Josh kept his word and I appreciate it.
Vince
Thank you so much for sharing your experience, Vince!
We’re glad to hear that Josh was able to assist you promptly and keep things moving smoothly. Your satisfaction means a lot to us, and we appreciate your patience as the repair company completes the work.
We’re always here to help ensure your home stays comfortable and protected!
Reviewed Oct. 10, 2025
The Liberty Home Guard customer service is good. I submitted a claim for a kitchen refrigerator and the online process was easy. The only thing is there were multiple times the technicians didn’t show up when they said they would, and the tenant kept waiting for them, and they never got back to her.
Thank you for your valuable feedback, Lori!
We're pleased to know that you found submitting your claim online and the ease of accessing information through our website to be convenient. However, we're sorry to hear about the challenges you encountered with the contractors. This experience falls short of our high standards of service, and we sincerely apologize for any inconvenience this may have caused you and your tenant.
We're here to help address any ongoing concerns and improve your service experience. If there have been further scheduling or contractor issues, please reach out to us directly so we can ensure these are resolved promptly.
Despite this, we're pleased you still appreciate our digital interface, and your consideration to recommend us to family and friends is truly appreciated. If there are any other ways we can assist you now or in the future, don't hesitate to let us know.
Reviewed Oct. 10, 2025
Our water heater was busted over the holiday weekend, and Liberty Home Guard was on top of it. They sent out an inspector who checked it out, verified it, they processed and approved the claim, and sent us a new water heater. We had to wait for shipping to arrive the following week, but I was surprised with how quick the process was, and I was quite pleased with that.
Reviewed Oct. 10, 2025
I already had a home warranty. When you buy homes, a lot of times, they’re sort of included. You find out quickly how valuable they can be with your first repair or need. So, I’ve almost always had them. And when I bought this house, I had one. And when it expired, I did a little shopping. I probably saw an ad or did a search on the Internet for pricing as well as. excellence or whatever. And you guys’ pricing at the time was the best,
I’ve been protected with Liberty for a year and a half. And my experience when submitting a claim It’s clear-cut and relatively easy, and the experience has been basically good. It’s a slower than you wish it would be but they’ve got to get somebody, and then somebody got to have the time to call me back. So you understand that you always wish anything would happen quicker but it’s good as anyone else I’ve ever used. That’s for sure.
I’ve had issues with the quality of some contractors that hasn’t been good. I’ve had couple of experiences with plumbing and the plumbers you could tell weren’t very experienced. So, that was not good and that’s happened twice. Now, where I live is South of Tucson, Arizona. It’s kind of like that’s part of the problem. I’ve not had good experiences. Ultimately the things got fixed.
Reviewed Oct. 10, 2025
I had a claim related to my furnace, after the annual checkup they found that some of the insulation had fallen and laying on the heat exchanger. The person who came to check the heater could not reach it. He said there was part of it that needed to be removed before we use the heater. So, I called Liberty to file claim. They sent someone out and the guy came and he removed that piece that was sitting on the exchanger, then he looked everything and confirmed it was fine.
The contractor is very nice. He had been here before but with a different company.
They've been very good. Most of the time I set up appointment or service calls online and it's always gone through very nicely. Both times, the people who have come have taken care of what needed to be done. In fact, the last guy, when he had to unplug the furnace, he was working on, there was another plug dangling by it, and he explained that it was for the hot water pump and he offered to plug it in. Since then, our water heater has been much better.
Thank you for sharing your feedback with us, Mary!
We are delighted to know that your experience with our contractors and scheduling process has been both smooth and efficient. It's great to hear that the minor fix with the hot water pump significantly improved your situation. Your recommendation and positive feedback regarding our appointment system are very much appreciated.
If there's anything else we can assist with, or should you need any support in the future, please don't hesitate to contact us. We're always here to help!
Reviewed Oct. 10, 2025
I had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter. I told him it was still leaking. He did come back and tightened it. Then it was working for a minute or two before it started leaking again.
I contacted Liberty to get another plumber but no one came back out. We also had an outlet issue and the techs came in and just tightened some screws. Overall, I don’t like Liberty and I would tell others it’s not worth it.
Hello Lorenzo!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Oct. 10, 2025
The clicker wasn’t coordinating with the garage door opener and my daughter couldn’t even use the garage. She filed a claim and the tech came the next day. It was very quick. They fixed issue, but there were three other things that he caught that were not up to code. He ended up getting approval and we got that done too.
There’s always something going wrong with the house so we’ve done very well. I call them when submitting a claim. Then I talk to somebody and they’ll tell me who’s gonna do the job and I have their contact information right away. I’ve also gone online before to review some of the things that I was unaware of in the contract. Overall, I love this company. They’re wonderful and upfront. I paid for five years and they gave me 5.5 years. It came out reasonable per year.
Thank you for sharing your wonderful experience with Liberty Home Guard, Karen!
We're thrilled to hear that your decision to switch from less satisfactory services resulted in such a positive outcome for you. It’s fantastic that you received such efficient help with your garage door opener and that additional safety concerns were promptly addressed.
Should you have any further questions or needs, we're always here to assist. Thank you for entrusting Liberty Home Guard with your home protection needs!
Reviewed Oct. 10, 2025
I’ve had Liberty for three years now. Their price is reasonable and I always have a good experience. There are some things they do not completely cover but I don’t have any complaints about it. I would recommend them.
Thank you for sharing your positive long-term experience with Liberty Home Guard, Patricia!
We're pleased to hear that our services and customer support have lived up to your expectations over the years. While some issues weren’t fully covered, it's encouraging to know these instances didn't dampen your perception of our service. Your willingness to communicate directly always helps in obtaining personalized assistance, which we've made a priority.
We genuinely appreciate your recommendation to family and friends as one of the highest compliments we can receive. If you have further feedback or require support, feel free to contact us anytime. Thank you for your continued trust in Liberty Home Guard!
Reviewed Oct. 10, 2025
Liberty is a good deal. I had a warranty previously and I wasn’t satisfied with them. I googled more home warranties and I picked them because they were better than the ones I was trying to get. I have them for about two years now. I file my claims on the app and it’s good to go. They give me good contractors who have good reviews. The other company did not do that. I filed a claim for the toilets because the fill valves were busted. There were also a few other things that had to be done. I had replaced them and but it kept running. The contractors diagnosed it and fixed it. Overall, everything is great.
Thank you for sharing your amazing experience with Liberty Home Guard, Aaron!
We are thrilled to hear that your journey from having a less satisfactory provider to enjoying the benefits of Liberty Home Guard has been positive. We're pleased that our straightforward claims process through the app has made managing your warranty easier.
We truly value your recommendation and trust in us over the past couple of years. Should you have more feedback or ever need assistance, we're here, ready to serve. Thank you again for choosing Liberty Home Guard!
Reviewed Oct. 10, 2025
The only claim I had with Liberty Home Guard was for the ice maker of my kitchen refrigerator. The contractor, First Quality Appliance Repair, was great. They came out when they were supposed to. They’re top-notch. Their repairman told me right away that it's gonna have to be replaced.
He took the parts of the new ice maker with him, and he put it in. He knew just exactly what he was doing. It was an LG refrigerator, which requires a bit of special training, and he had it. Then, Liberty Home Warranty ordered the parts and shipped them to me. I had an issue with the gentleman who sold me the policy for Liberty Home Guard, instead of keeping my American Home Warranty which we've had for eight years. When I called to get a quote, I told him we had American Home Warranty and I'm thinking about renewing.
Then he said their policy is much better. And that, they pay for more and they do this at that. But so far, it hasn't turned out to be the case. He said one thing but the contract says another. I should have known it was too good to be true, but that's my bad. He was not transparent about the other charges, which really made me mad. I asked him specifically the costs I have to pay upfront if I have a claim. I don't expect any major claims because it's a brand-new house, it's four years old. We just wanted it in case of emergencies. We're on a fixed income, and that's the whole reason we paid for the home warranty.
And then he just told me that I have to pay $90 or $70 upfront for the service call. I said that's fine. I don't have a problem with that since everybody charges that. I thought that's perfect. At that point, I didn't have anything to read, so I was taking him at his word. He just wanted my money. It's paid in full now, and as soon as I paid, I found out that I was paying a co-pay, which is okay. I know they have to have something for doing all the paperwork, and getting the claim started. And then I found out I had to pay for the labor.
I asked for a written contract so I could keep it in my new home file, but he never did it. I kept waiting for the paper copy. He then sent it online. I tried reading the copy he sent me in an email, which is hard to read. There were so many pages, and it was so small. I kept scrolling, but I didn't know exactly what it was called. It's all under different headings, and there's nothing in there about out-of-pocket costs. I didn't know what that would be considered, so I didn't find it.
By then, I was mad. I could have cared less if I found it or not, because I already had to pay out-of-pocket another $125. At first, it was $150. And then the guy goes, “Well, I'll knock 25 bucks off for you.” And I said, “Well, thank you very much.” But I won't renew with them. It ended up costing me $200 and some dollars. And I thought, if that's how they do business, and the left hand doesn't know what the right hand's doing, then I see that as being a problem for Liberty Home Warranty.
Hello Mrs. Simpson!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 10, 2025
Eric was very helpful. I wasn’t sure if I’d get an answer to my problem but he helped out tremendously. Thank you. I not going to be using any of my coverage due to not needed anymore. Eric contacted the proper office to contact me to solve my issue.
Thank you so much for the fantastic feedback, Thomas!
We're delighted to hear about the outstanding support Eric provided with your issue. It's great to know that he ensured all necessary actions were taken to resolve your concern seamlessly. While you may not need your coverage any longer, we're pleased that your experience with our team was so positive.
If you decide to revisit our services or need any further assistance, don't hesitate to reach out. We truly appreciate your kind words and hope to support you again in the future!
Reviewed Oct. 10, 2025
Carlos was excellent at his customer service. He help my wife, who not computer knowledgeable. Was very patient with her. Was able to answer all her questions. Since my stroke she is now having to work with technology. So calm, soft voice and reassuring her that he is there to help.
Thank you for sharing such an uplifting review with us, Richard!
We're overjoyed to hear about Carlos's outstanding service and his attentive patience in aiding your wife with her technological needs. It's wonderful that Carlos's calm demeanor and thorough assistance could provide the comforting support she required. Clients like you motivate our team to ensure every experience reinforces trust and care.
If there's anything more we can do, please don't hesitate to let us know. We'd be thrilled to assist further if needed. Thank you again for sharing your kind experience with us!
Reviewed Oct. 10, 2025
The timeliness of Liberty has been good. However, they've had some annoying features related to follow-up. The provider they sent came out the same day, but I received text messages from Liberty asking me to let them know when the provider was coming out for three weeks after that. I don't know what they had to do to realize the provider had already been out there, but it was annoying how much they were asking me to do on the back end. I've had an okay experience with Liberty, but they've been equal to other home warranties I've had.
Thank you for sharing your experience with us, Bailey.
We're glad to hear that you were pleased with the prompt response time from our technicians, as quick service is a priority we strive to maintain. However, we're sorry to learn that the follow-up messages caused you inconvenience. Your feedback is valuable, and we'll review our processes to improve overall experience.
We appreciate your honest input regarding your experience with Liberty Home Guard and will use your suggestions toward enhancements. If you need further assistance, please let us know, and thank you for choosing us for your home warranty needs.
Reviewed Oct. 10, 2025
I've been with Liberty for almost three years. I submit the claims online, which is very easy to do. I have also called and spoke to someone over the phone several times. The customer service has been great and everything's been taken care of.
The technicians are good. We still use the first HVAC technician that was sent out years later. He's been really good. We have other people we like to use, but they're not associated with Liberty. We just do the reimbursement route. But the people Liberty sent out have been fine. We've just had an issue with things not being covered that we thought would be covered. But that's on us for not reading the policy completely.
Thank you for sharing your positive experience with Liberty Home Guard!
We're delighted to know that for over three years, the claim process has been straightforward and efficient. It's encouraging to hear that whenever you've needed additional support, our customer service has resolved issues swiftly. We appreciate your feedback regarding policy coverage, and we're glad that any misunderstandings were cleared up. It's wonderful to see that you've found some of our technicians so reliable that you've continued using them independently. Your satisfaction in recommending us to friends is the highest compliment we can receive.
If there's anything more we can do to support you, please feel free to reach out. Thank you for your trust and for choosing Liberty Home Guard!
Reviewed Oct. 10, 2025
I’ve had Liberty all the time and so far I don’t have complaints about it. I call and they come right away to fix things. I’ve always had good service for six years. But I hope they would pay for tune ups like the previous company I had. Other than that, I’ve recommended them to many people already. My nieces and nephews in Texas and here in California use Liberty.
Thank you for your positive feedback, Cynthia!
We're thrilled to hear that you’ve had such satisfactory experiences with Liberty. Ensuring prompt service and efficient problem resolution, like with your AC, is something we take pride in. It's wonderful to learn that our efforts to quickly attend to claims have been beneficial to you and your family, leading to your recommendations across states.
We also take to heart your suggestion about including tune-ups; customer insights are invaluable for us as we continually aim to enhance our coverage options. Your consistent trust and commendation mean a lot to us, so if you ever have any more ideas or require support, we're just a phone call away.
Thank you for recommending us to those you care about and being a valued part of the Liberty family!
Reviewed Oct. 10, 2025
I’ve been with Liberty for about two years. The recent claim went well. It was for the garage door and I was not aware if it was covered so I called them. They were able to fix all the things that needed to be fixed and it happened fairly quickly.
Thank you for sharing your experience with us, Lexi!
We're delighted to hear that the assistance you received from our customer service was both courteous and effective in addressing your needs. It's wonderful that you found the process of handling repairs smooth and efficient.
We're sorry that navigation on our website felt challenging. Your feedback is valuable, and we're working towards making our online experience as user-friendly as possible. We really appreciate your support and recommendation. If you need any assistance in the future, don't hesitate to reach out. We're here to help!
Reviewed Oct. 10, 2025
Here's how they work: Let's say your 8 year old refrigerator goes bad. LHG takes the depreciated value based upon what they say is the lifespan of this refrigerator (let's say they say it's got a 10-year lifespan). So if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200. Keep in mind that you will have already paid someone on average $100 to come out and diagnose your refrigerator, so basically they will offer you net $100. Besides this, you will spend countless hours on the phone with LHG fighting and trying to get answers of which are to no avail.
Reviewed Oct. 10, 2025
It's been a couple of years since I've had Liberty. Submitting a claim is comparable since I've used other home warranties. Now that I know how to put a claim in, it's pretty simple. The biggest problem I have is when I called Liberty to get the policies because I have several policies from rental homes. I specifically asked if they outsourced their phone calls for their intakes when you have a problem and I was told that they are all American-based. But that was not true because I still have trouble understanding. I can tell they're not in America. That was a bit annoying.
With the contractors, sometimes if it's an emergency, it's very difficult to handle them. I had an elderly person living in the home with no air conditioning. It was 115 degrees. It was a Monday and they wanted me to wait until Friday. I wanted to be able to use my own contractor if that happened, which I did. That is not an easy process, but I had to do it because it was unsafe for my tenant to be without air conditioning. Eventually, it got fixed and handled, but that's the way it is.
There are more limits on things that I've expected in the small print. When I first got Liberty, there was an electrical problem in my home. It wound up costing quite a bit of money and Liberty only covered $750 of it, which was surprising. And this time, in the same home, I had a plumbing issue this week and I didn't even bother to call Liberty because I know it's going to be denied. There was a clog in the sink and it was past the trap in the sink. So they had to go under the house and I know that Liberty won't do that. I wound up paying $2,300.
Reviewed Oct. 10, 2025
Liberty Home Guard called me five times, so I decided to go with them since they wanted my business. It was amazing. I submit my claims online. I've had one ticket and it was easy. It was all through their system. The app is very user-friendly.
The washer was losing power and I had a blackout here in this area, which threw something off. So the guy came in and he really just walked me through how to clean it out. So he did a great job. He spent 45 minutes here. The washer has been performing fine.
Having Liberty is like insurance. If you're not using it, you don't think about it. But at least you know you're semi-covered.
Thank you for sharing your great experience with us, Vinca!
We're thrilled that our proactive approach and intuitive online features have contributed to your satisfaction. It's wonderful to know that our contractor not only resolved your issue efficiently but also took the time to guide you on appliance maintenance. Your high praise means a lot to us as we aim to provide a blend of attentive customer service and effective problem resolution.
Should you need anything further, we're always here to assist. Your contentment and positive experience reaffirm the quality service we strive to deliver.
Reviewed Oct. 9, 2025
Customer service is very diligent and hard working in ensuring the work is done to our satisfaction. Follow up often to guarantee the work is completed in a timely manner. Great work ethic which is appreciated
Thank you for sharing your wonderful feedback with us, Don!
We are absolutely delighted to hear that you're satisfied with our customer service. Ensuring that our work is done to your satisfaction is of utmost importance to us, and we're glad that our ethic and timely follow-ups have met your expectations.
If there's anything more we can do for you, please don't hesitate to reach out. Your kind words serve as great motivation for us to continue providing exceptional service. Thank you for appreciating our efforts!
Reviewed Oct. 9, 2025
Luis ** was a great representative helping me today. He had good customer service skills and was so willing to get me help as quickly as he could with my AC unit. I will continue to use Liberty home because of the customer service that I have always received. I would definitely recommend liberty home to anyone that asked me if I know of a house warranty.
Thank you for your wonderful review, Connie!
We’re delighted to hear that Luis provided you with exceptional service during your recent experience with Liberty Home. His dedication to helping quickly and effectively reflects our commitment to customer satisfaction. Your encouraging words affirm our commitment to delivering high-quality service, and we're thrilled that you'll continue to rely on us.
If you have any further questions or require assistance, please don’t hesitate to reach out. We truly appreciate your recommendation and thank you for being a valued customer!
Reviewed Oct. 9, 2025
Ostin ** was very helpful and professional. He explained all our options and confirmed with me that I understood. I highly recommend this service and we look forward to having this issue resolved. Thank you.
Thank you so much for your heartfelt feedback, Paul!
We’re delighted to hear that Ostin provided professional and informative assistance in guiding you through your options and ensuring clarity. It's fantastic to know that you highly recommend our service and are eager to have the issue resolved under Ostin’s capable guidance. We're committed to delivering this level of support and look forward to exceeding your expectations.
If you need further assistance, don't hesitate to reach out. Thank you once again for choosing us, and for your encouraging recommendation!
Reviewed Oct. 8, 2025
Luis was Very helpful and knowledgeable and addressed my concerns! He was also very patient with my many questions.
Original Review: Oct. 8, 2025
Our AC unit stopped working in Aug 30 2025, we were not worried as we had warranty and felt we were in good hands with Liberty Home Guard. After their technician came in and did some testing he submitted his report. The main fan was not turning on and there was a possibility of leak in refrigerant. That was it. They maintained that leaks are excluded, and if we go through their vendors for repairs they would pay us $1200 but otherwise maybe $200. We did a second opinion the guy said issue with motor, condenser loss and possible leakage.
Today is Oct 8th 2025 and they still have not resolved my claim. We went ahead and got the unit replaced on our own and now apparently they will be kind enough to cover $200. No where in the contract does it say we have to go through their vendors. So they refuse to reimburse basing the whole issue on a possible leak and ignoring all the other evident issues - motor doesn't turn on etc. Very disappointing and please stay away from them.
Hello Vinisha!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 8, 2025
Ostin was very kind and very helpful! I appreciated that he answered all of my questions quickly and efficiently. I like that he was patient and made sure that I fully understood the process. Thanks!
Reviewed Oct. 7, 2025
Alex was professional and RELAXING!! Exactly what & who I needed today! I didn't realize how stressful shopping around for coverage would be, but talk about easy, & lots of confidence for me. I would seriously like to thank her, and whoever trained her. You have a Gem There! 😊
Thank you for sharing your amazing experience with us, Suzanne!
We're thrilled to hear how Alex provided the perfect, relaxing professional touch you needed during your coverage search. It’s wonderful to know she brought confidence and ease to what could have been a stressful situation for you. Your acknowledgment of her skills is sincerely appreciated, and we agree—she is indeed a gem on our team!
We’ll be sure to pass along your kind words to Alex and her trainers. If there’s ever anything more we can assist you with, please reach out. We’re here to help and thankful to have you with us!
Reviewed Oct. 6, 2025
Maia was very helpful and had the situation handled quickly. It was the easiest call I have made Liberty. The claim was quickly processed and they made sure I knew what I was to expect regarding scheduling.
Thank you for sharing your positive experience with us, Brian!
We're thrilled to hear that Maia provided you with prompt and efficient service, making your claim process a seamless experience. Knowing exactly what to expect during scheduling is vital, and we’re glad she kept you informed each step of the way. Providing superior support and clear communication are among our top priorities, and it's wonderful to see these reflected in your interaction.
If you ever need further assistance or have additional inquiries, please feel free to get in touch. Thank you for choosing our service!
Reviewed Oct. 3, 2025
I am writing a new review for this company due to the fact that the last one I wrote our claim was not finished yet. We have now dealt with Josh ** from the company and he has helped us in being able to finalize our claim to our satisfaction. We had some communication trouble in the beginning but are now feeling much better about the claim and the way it was taken care of. Thank you Josh for your help.
Thank you so much for sharing your experience, Carol!
We're pleased to hear that our Senior Manager Josh was able to support you in finalizing your claim to your satisfaction. Your patience and feedback are invaluable to us, and we're glad to know we could resolve the initial communication issues.
Please don't hesitate to reach out if you require further assistance.
Reviewed Oct. 3, 2025
Liberty Home Guard is so far the best home warranty out there. They are always there for their clients whenever they need service for their home issues. Today, I had to reopen a claim with them and Maia was so helpful and excellent with customer service. Thank you for all you do!
Thank you for your wonderful review, Donna!
We're delighted to hear that Liberty Home Guard has made such a positive impression on you. It's always great to know that Maia provided exceptional assistance, demonstrating the quality service we strive to offer every day. We're truly grateful for your appreciation and look forward to continuously supporting your home warranty needs.
If you have any further inquiries or require assistance, please don't hesitate to reach out. Thank you for trusting us with your home!
Reviewed Oct. 3, 2025
Kevin was great! Good prices with the policy. Sounds great. Looking forward to the coverage. I was with another company and they didn’t want to do anything with my bill that doubled. So giving Kevin and his company a try!
Thank you for sharing your fantastic experience with us, Ravi!
Kevin clearly made a great impression, providing the service we aim for all our customers to receive. We’re truly delighted you chose to join our service family after your previous experience and look forward to proving how well our team, alongside excellent pricing, operates to help you.
Should you have any questions or need assistance in the future, we're here for you every step of the way. Welcome aboard, and thank you for your trust!
Reviewed Sept. 30, 2025
I called set to up an appointment, they told me someone would call me the next day with an arrival time. This was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.
Hello Michael!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Sept. 30, 2025
Austin did an excellent job helping with scheduling repair of my dishwasher. He took down all the necessary to schedule the repair. He asked if I had any questions and told me that I would be contacted by email. He said I would be hearing something in the next few days.
Thank you for sharing your experience, Carleen!
We're so pleased to hear that Austin was able to attend to your needs effectively and help set up your dishwasher repair. Offering responsive and helpful support is something we always strive for, and knowing you're satisfied means a great deal to us.
If you have any more questions or need further assistance, please feel free to reach out.
Reviewed Sept. 30, 2025
Ostin ** was extremely helpful and so nice! Easy to walk me through the process and help me understand what needs to happen and what is going to happen through the claim process. Please make sure to recognize how awesome he is!
Thank you for your fantastic feedback, Melinda!
We’re so pleased to hear about your positive experience with Ostin's assistance. His attentiveness in guiding you through the claim process and ensuring clarity every step of the way is exactly the level of care and expertise we aim to deliver. Your recognition of his professionalism and kindness truly means a lot to us.
If you have any further questions or need more assistance in the future, never hesitate to get in touch. We're always here to help!
Reviewed Sept. 30, 2025
Maia was excellent in guiding with the process and she has all the knowledge of the process what needs to be done. Overall Maia did an excellent job assisting me on my Garage door issue and next steps also.
Thank you for taking a moment to share your experience, Venkat!
We are delighted to hear that Maia provided excellent assistance with your Garage door issue. Her knowledge and expertise make navigating technical situations much smoother, and we're so glad she could guide you effectively through the next steps.
If you have any further questions or need additional assistance, don't hesitate to get in touch. Your satisfaction is our priority, and we're happy to help at any time. Thank you for entrusting us with your needs!
Reviewed Sept. 30, 2025
Joshua was very nice and helpful. He worked hard to earn our business by offering a comprehensive policy that we signed up for. We got more coverage than we expected including 6 months free. We look forward to our coverage.
Thank you so much for sharing your wonderful experience, Joe!
We’re delighted to hear that Joshua went above and beyond to help tailor a comprehensive policy just for you, offering more coverage than expected—with the additional perk of 6 months free. This kind of customer-focused interaction is exactly what we strive for, and we're thrilled you’re looking forward to your new coverage.
If you have any further questions or need assistance, we are always here to help. Thank you for trusting us with your coverage!
Reviewed Sept. 29, 2025
Ostin was easy and helpful to work with. He was able to help me to identify the issue and walk through the claims process. I would recommend working with him again.
Reviewed Sept. 28, 2025
Dave was extremely helpful in assisting me with information and communicating differences in policies and pricing. He did not pressure me and was very supportive with answering all my questions. I give Dave 5 stars!!
Thank you for sharing such an enthusiastic review about your experience with Dave!
It’s fantastic to hear that he provided clear and supportive assistance without any pressure, making your experience a 5-star one. We truly value your positive feedback and are glad that Dave made a significant impact on your journey with us.
We're committed to maintaining such high standards of service, and your kind words reinforce our dedication to our customers. Thank you once again!
Reviewed Sept. 26, 2025
I called Liberty Home Guard to schedule a service call for my broken toilets. The representative Ostin ** was kind and informed me of my claim next steps. So far, I am very pleased with how things are progressing quickly.
Thank you for taking the time to leave such positive feedback, Zelda!
It's wonderful to hear you’ve had a smooth and informative experience dealing with our representative, Ostin, concerning your service call for repairing the toilets. We are thrilled that you’re pleased with the quick progress of your claim, and customers like you make such feedback utilised practices truly worth it.
Should you have any further questions or require additional support, don’t hesitate to contact us. Your satisfaction is important to us, and we're delighted to assist with any future needs. Thank you for trusting Liberty Home Guard!
Reviewed Sept. 26, 2025
Thanks for the help.
Reviewed Sept. 26, 2025
Kevin ** assisted me over the phone regarding my case. He did it quickly and professionally and answered the phone on the first ring. I appreciate his professionalism and his helpful demeanor.
Reviewed Sept. 26, 2025
If I could rate zero stars I would. Submitted a claim for $125 on 9/11/25. Technician was a no-show four times and when we reached out to Liberty Home Guard their only recourse was to tell us we could continue to wait or find our own technician and they’d reimburse us. Um no… especially after paying the monthly fee of about $60 a month AND the claim fee.
They sent a new technician from a different washer repair company and although he was nice, he informed us the dryer needed a replacement part which would take 3-5 business days… That was last week. As of today 9/23/25 we have not heard from him or Liberty Home Guard. Oh wait, my bad. They called my husband on SUNDAY to advise that we were responsible for the labor but they would pay for the part!!! So $60 a month plus $125 claim fee plus $150 labor and yet we STILL cannot use the washer… Are you kidding me! This company is the epitome of a scam and I 1000% DO NOT RECOMMEND Liberty Home Guard unless you enjoy being taken advantage of. As of today 9/26/25 we still don’t have a resolution.
Hello Vonree!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Sept. 26, 2025
Kevin was very friendly and knowledgeable. He listened to my issue and was very compassionate. I requested a certain vendor and he is helping me with that as well. Overall it was a very good experience. He also answered the call immediately.
Thank you for sharing your wonderful experience with us, Howard!
We're glad to hear that Kevin provided friendly, knowledgeable assistance and was compassionate in addressing your concerns. It's great to hear that he was able to assist you promptly and support your request for a specific vendor as well. We appreciate your feedback and are thrilled you had a positive experience with us.
If you need any further assistance, please don't hesitate to contact us again.
Reviewed Sept. 24, 2025
Ostin was very helpful in explaining my options to me for repairing our kitchen sink disposal. He helped me understand that we could either wait for a technician to be assigned to us or we could proceed with our own technician and submit that person's estimate for reimbursement approval.
Thank you for sharing your positive experience with us, Kory!
We're delighted to hear that Ostin was so helpful in explaining your repair options and guiding you through the necessary procedures for reimbursement approval. His clear communication certainly points to the stellar services we strive to provide for our customers every day.
If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here to support you and your household needs whenever necessary. Thank you for choosing our service!
Updated review: Oct. 6, 2025
They gave a little more money. I still would never recommend them, 1k, while far short of the 3,036 repair bill, is something.
Original Review: Sept. 24, 2025
My AC broke. No worries, I naïvely thought. This is why I pay these guys $600/year. To help cover this sort of thing. The technician came out, my coil had sprung a leak. The part was covered by warranty, but the installation and replacement Freon was not. Or was going to be over $3,000 for what wasn’t covered by warranty. So I paid the claim submission fee (125$). I submitted the paperwork, and it turns out that the existence of any sort of warranty is enough of a reason to deny the claim altogether. They pitied me though, and offered 250$, and “generously” upped that to $275 when I complained. So in summary, I sent this company $600/year for 3 years only to get less than 5% of the costs of my AC unit covered when it broke. What an absolute scam.
Original Review: Sept. 22, 2025
This company is bait and switch to a T! The salesman will tell you everything in your home is covered then actually cover $250 of a $3000 bill. It is the most ridiculous company I have ever worked with. I have no idea how they are in business. Buyer beware. Pay out of pocket for everything because you will actually pay more after you pay the deductible. They also make you jump through so many hoops to get a claim filed. They will transfer you to person after person and put you on hold a bunch before letting you know “yeah, we don’t cover that” even though the salesman said it was covered. We have an older home and wanted everything covered as we know things start to go bad around this time in a homes life. They are liars and will tell you anything g to make the sale. I will make sure all friends and family never work with this company.
Hello Jessica!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Sept. 21, 2025
Ostin was terrific! He was professional, great communication skills and an attitude that he can help and make a difference. He is a great ambassador for Liberty. He instructed me on how to get the next step underway.
Thank you for sharing your wonderful experience with us, Nancy!
We're absolutely thrilled to hear that Ostin made such a positive impression with his professionalism and communication skills. It's fantastic to see that he guided you effectively and made sure to get your next steps underway. We’re so proud to have Ostin as part of our team, as his exemplary service truly reflects our commitment to customer satisfaction.
Please feel free to reach out if you have any more questions or need further assistance. Thank you for being a valued part of our Liberty family!
Reviewed Sept. 20, 2025
I paid in advance, thinking it was a good deal. I have a dripping faucet in the bathroom and they sent a contractor who diagnosed the "problem". I paid the $70 deductible. The contractor made it WORSE, we had to turn off the water to our bathroom....this is Thursday. They PROMISE they'll come Friday, the part is in. They call and say it's not the right part, maybe Monday. Liberty Homeguard calls me and says the leak isn't covered and I have to pay 250 dollars more. Well, NO. I'm calling my own plumber, I'm taking the water damage pictures and LHG can talk to us in court.
Hello Barbara!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Sept. 20, 2025
Ostin was helpful in explaining process for coverage and reimbursement since this warranty coverage is new to me. Hopefully that this will be a smooth process once I get the tech out to my house. I am hopeful.
Thank you for taking the time to share your feelings and feedback, Lora!
We're here to ensure things move smoothly, and should you hopefully face any more questions when arranging for tech assistance or enduring a household visit, our team remains available to help guide you throughout the way.
Thank you for your confidence in us, and we appreciate you choosing our service! Please reach out if you need anything.
Reviewed Sept. 19, 2025
I had made several calls to different departments and was not getting nowhere. I finally reached Maia as I was so frustrated and ready to cancel my plan. Maia was able to assist me to my satisfaction and her help kept me as a customer. She's an excellent employee.
Thank you for taking the time to share your experience, Diana!
We're delighted to know that Maia was able to turn a frustrating situation around and keep you with us. It’s great to hear about her excellent customer service, and we'll be sure to pass along your praises.
We're glad to have you as part of our community and we're here if you need any further assistance in the future.
Reviewed Sept. 19, 2025
Maia helped me handle an emergency issue. I called about a gas leak in my tenant's clothes dryer. I thought it would be better to handle it over the phone rather than start a claim online since this is an urgent matter. Maia took care of it and promised me that a technician will be there right away to handle it.
Thank you for your recent feedback, Hader!
We're grateful you had a positive experience with Maia, especially under stressful circumstances like a potential gas leak. It is crucial for us to provide prompt and efficient assistance in such situations, and we're pleased to hear Maia was able to immediately dispatch a technician to your tenant's location.
If you need any more help or have further questions, don't hesitate to reach out!
Reviewed Sept. 19, 2025
Kevin ** was great and efficient in processing my claim! I highly recommend Liberty Homeguard. They send the best experts! I’ve used them multiple times this year and everything has been resolved really well!
Thank you for sharing your positive experience with Liberty Home Guard!
We're overjoyed to hear that Kevin efficiently processed your claim and that you've consistently received expert service from our team. Your recommendation means the world to us. We're glad to know our commitment to service continues to meet your expectations.
Should you need any further assistance or have more claims in the future, don't hesitate to reach out. Thank you for choosing Liberty Home Guard and for being such a valued customer!
Reviewed Sept. 19, 2025
Liberty Home Guard is a dishonest company. They denied my claim without providing any documentation or reasonable explanation to support their stance. Then they offered me $200 but required me to sign a contract agreeing to remove a negative Google review. Background: I submitted a claim for a malfunctioning dishwasher. After sending a technician to diagnose the issue, they claimed it was a "manufacturer defect" and thus was not covered per my policy. This appliance worked for 1.5 years before the circulation pump malfunctioned. This is a defect that should be covered under the policy as a "mechanical defect." However, they claimed that it was actually a "manufacturer defect" but could not provide any documentation or explanation of how they arrived at that conclusion. I spoke to a representative at the company on four occasions and was never offered any additional detail or explanation.
After writing a negative, but honest Google review of my experience, a representative of the company reached out to me. I was verbally offered a $200 payment. After agreeing, the representative then requested that I update or remove my Google review. However, at no point in the conversation did the representative give any indication that the payment was contingent on removing my review.
The following day, I was sent a three page contract that I had to sign to receive the payment. The contract stated the following: "You agree to withdraw, delete, resolve, and/or request to not post any and all postings/reviews/complaints/contents of complaints from/on any and all platforms that You, or anyone affiliated with You, used in connection with commenting on the Services, whether done in Your name, a pseudonym, or another person's name. Liberty Home Guard will issue You the Payment within two (2) business days from the date that these posts/reviews/complaints/contents of complaints are determined to be withdrawn, resolved, and/or deleted."
Hello Alex!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Sept. 17, 2025
Kevin ** was extremely helpful, kind and professional in giving me all the information I needed to proceed forward with my claim. He made sure that I had a good understanding on the process going forward.
Thank you for sharing your wonderful experience, Anita!
We're thrilled to know that Kevin was not only extremely kind and professional but also provided you with all the necessary information to confidently move forward with your claim. His dedication to ensuring you understand the process exemplifies the level of service we strive to deliver.
If you have any more questions or need further support, feel free to contact us. We appreciate you sharing your positive feedback and choosing our service!
Reviewed Sept. 17, 2025
I had to call Liberty Home Guard as the stove top that was delivered was too small. Maia was the person I talked to and was very helpful and escalated our issue. We appreciate the quick help and support
Thank you for sharing your appreciation with us, Luis!
It's delightful to hear that Maia was able to provide you with quick and decisive support to address the issue with your stovetop. Our team takes pride in offering timely solutions, and it’s rewarding to know we're achieving our goals.
If you need any further assistance, feel free to contact us. We’re always here to help!
Reviewed Sept. 16, 2025
They were very friendly and polite, but watch the so called "fine print". When I put in a legitimate claim on the AC (the only reason most people get these warranties), it was denied. What a waste of my time, energy and money. I was very disappointed.
Reviewed Sept. 16, 2025
Today I called and spoke with Maia because I hadn’t received my original sign-up email. She was extremely patient and knowledgeable, walking me step by step through resetting my password and getting into the customer portal. As a customer service supervisor in IT, I truly value great service, and Maia delivered just that. Thank you, Maia, for making the process smooth and stress-free!
Thank you so much for taking the time to share your delightful experience, Crystal!
We're thrilled to hear that Maia was able to provide you with the patience and knowledge necessary to resolve your issue efficiently. It's truly rewarding to know she made the process smooth and stress-free for you. We appreciate your kind words and are glad we could offer service that meets your high standards.
Please don't hesitate to reach out again if you need any more help in the future.
Reviewed Sept. 16, 2025
My experience Maia was fantastic. He was very thorough and helped walk me through this process. He was very friendly and took the time to explain everything in complete and total detail. I had a very pleasant experience.
Thank you for your delightful feedback, Matthew!
We're thrilled to hear that your experience with Maia was fantastic, highlighting the thoroughness and clarity provided throughout the process. It's wonderful that Maia's friendly demeanor and detailed explanations left you with a pleasant impression of our service.
If there's anything more we can do for you in the future, please feel free to reach out. We're here to support and assist whenever you might need. Thank you once again for choosing our services!
Reviewed Sept. 14, 2025
Kevin helped guide me through the options efficiently. LHG was recommended to me by my neighbor who was very happy with the pricing and the coverage of the program. Now my home is guarded and I feel better about any surprises that could occur.
We appreciate you taking the time to share your experience, Erin!
It's comforting to hear Kevin guided you through your options efficiently, and how recommendations from satisfied neighbors helped reinforce your decision. We're thrilled to know you now feel secure and guarded against unexpected surprises. We're dedicated to maintaining this satisfaction and support for all your needs in over the future.
Should any questions arise, please do not hesitate to contact us. Thank you for choosing our services!
Reviewed Sept. 12, 2025
I would leave a minus review if I could. I purchased a home warranty from Liberty Home Guard on 1/6/2023 and it runs from 1/6/2023 thru 3/2/2026. I have found Liberty to be the most dishonest company I have ever dealt with. I would not recommend anyone ever buy this warranty. They will try to refuse to cover everything, even if it clearly states it should be covered. My AC unit stopped working on Aug 11, 2025. I live in Phoenix, and it was over 110 deg that week. I called Liberty and they sent a tech who said I needed a new fan motor and compressor. He said the unit was in great shape and maintained well, but the parts failed. Liberty will not pay for the repair, stating there is a clause in the policy saying (SectionH.1.P) that "Installation of parts of or the entirety of system, appliance, and/or optional add-ons" is not covered. I am not adding anything on, I am replacing defective parts.
Their policy clearly states the AC is covered in 1a) "Covered: Ducted electrical central AC.. For units below 13 SEER, and for when we are unable to facilitate repair/replacement at the current SEER rating, repair /replacement will be performed with 13 SEER equipment or higher". In same Policy at B.2.C that they will replace parts "malfunction that is result of normal wear". Normal wear was verified by the tech they sent. In Policy 3.a "Repair or Replacement: When addressing a Covered item malfunction, LHG will make arrangements in accordance with your Agreement to repair or replace the covered item. a) cash reimbursement in lieu of repair or replacement of a Covered item."
In Policy 10.a.i "Diagnosis and repair/replacement of all covered items are limited to $2000 per covered item". The repair was $1160 and therefore should be covered. Nothing was added to the AC system. It was original equipment that was being replaced by original equipment. If you use the clause Liberty is trying to use, the warranty would be completely useless for any repair.
Hello Tony!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Sept. 11, 2025
Top notch customer service and coverage. I didn't realize that home warranty companies weren't all the same. My CS rep was easy to talk to, had perfect communication, and was extremely knowledgeable. A lot of the other companies go to generic call centers where the rep simply reads a script.
Thank you for sharing your positive experience with us, AJ!
We're committed to offering personal and informed service, recognizing that not all companies can provide the same individualized attention. Your appreciation encourages us in our pursuit of exemplary service standards.
If there’s anything more we can do for you in the future, or if you need assistance, please don’t hesitate to reach out. We're here to help, and we sincerely value your feedback. Thanks again for taking the time to let us know how we served you.
Reviewed Sept. 10, 2025
We had put a claim for our garage door opener. The technician came to check it and he said he would go back submit an estimate to the Liberty Home Guard. Today is the 4th days since the claim was place, the status of the claim still shows "under review". This is NOT acceptable. I even called and talked with customer service rep., she said check back again without providing us when our garage door will be fixed. We will also fill out complaints wherever we can possibly to make sure other potential customers can hear before they do business with this home warranty company.
Hello Josh!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Sept. 10, 2025
Aostin was very friendly and asked all the questions that I had. He was able o help me submit a claim for a potential water pipe burst. He went above and beyond his services when I asked questions regarding if I could use my own technician.
Thank you for your thoughtful feedback!
We're so glad to hear that your questions were answered and that the claims process was made smooth and informative for you.
We’re always here to support you and truly appreciate your trust in Liberty Home Guard.
Reviewed Sept. 9, 2025
Sol was professional, courteous, kind and patient while assisting me today. Will definitely recommend Liberty Home Guard to my friends and my family for their home warranty needs. Thanks for being a great company so far!
Thank you so much for sharing your feedback with us, Daryl!
We are thrilled that you had a fantastic experience with Sol. Her professional, courteous, and patient assistance truly highlights the quality of service we strive to offer. We're incredibly grateful for your recommendation and glad to hear you and your family are satisfied with our company thus far.
If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to assisting with any future home warranty needs you may have. Thank you for choosing Liberty Home Guard!
Reviewed Sept. 7, 2025
If you’re considering buying a “policy” from Liberty Home Guard, you need to run in the opposite direction as fast as possible. I purchased a “service” on May 21, 2025 for $699 and my experience has felt like this is a borderline scam business. Let me explain. On June 24, I submitted a claim to repair my AC. They charged me $125 to submit a claim. On June 30, the AC repair company that Liberty Home Guard arranged, came to inspect the AC. They mentioned that my system needed a new electronic board. I called Liberty Home Guard on July 5th to find out the status of my repair. They said it was under evaluation. Only July 9th, I called and was informed that total repair was $708.26, and that the “policy” only covered a portion of it. I had to pay $325 more to move this claim forward. I paid the $325 too. At this point, I have paid $1149 to get my AC repaired!
On July 11th, I called to find the status of my claim, By this time, I am 2 ½ weeks in since I filed my claim. The response was that the claim was still in the “Solutions Department”, and that replacement parts had not been ordered. There was no indication on when the replacement board would be ordered and when the repair would be scheduled. At this point, I was fed up with Liberty Home Guard, and asked for a full refund of $699.99 and my $325, which was recently charged to my card.
As per their service agreement, “You have the right to cancel for any reason at any time..... We will refund to You a prorated refund.” It’s been two months since I asked for my money, and I have not received a return of money or even a notification to return my monies. They did credit me $325. I am still out $824 to Liberty Home Guard.
Part 2 of this story. I did get another AC repair company to fix my AC. They came and repaired my AC, the day after I called. They did not have to replace an electronic board and charged me $301.85. Strange, how the AC company arranged by Liberty Home Guard was going to charge $700+ to repair my AC by replacing an electronic board, and this company got it working without needing to replace my board at half the cost.
Hello Aj!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Sept. 5, 2025
Ostin was very polite and helped get my claim started. The process took only a few minutes. No issues. I was happy with the service. Thank you.
Reviewed Sept. 5, 2025
The gentleman was very friendly and nice and was able to answer all my questions. I live on an island and can’t really have a repairman visit me and he canceled my policy. No questions asked even though I love my warranty, where I moved is out of the range of service.
Thank you so much for sharing your experience with us, Christine!
We’re delighted to hear that our representative provided a friendly and accommodating experience, answering all your questions efficiently. It's great to know that even in a challenging circumstance due to geographical constraints, you felt well taken care of.
Should you decide to utilize our services again in a location within our service range or have any further questions, please don’t hesitate to reach out. Your satisfaction is important to us, and we greatly appreciate your understanding and support of our policy constraints. Thank you again for your warm feedback!
Reviewed Sept. 4, 2025
Our AC went out today. I called and spoke with Henry ** and opened a claim. Henry was very personable and made me feel at ease immediately. He walked me through the process and told me exactly what to expect going forward. Henry was kind and knowledgeable. Henry deserves a raise!
Thank you so much for sharing your wonderful experience with us, Laura!
We're delighted to hear how Henry’s personable and knowledgeable manner put you at ease during a time of need. His ability to guide you through the claims process with ease and crystal-clear communication speaks volumes about his commitment to excellent service. Feedback like yours highlights why we’re so grateful to have team members like Henry on board.
If there's anything more we can assist you with, please don’t hesitate to let us know. We’re here to help whenever you need. Thank you for trusting us with your home needs!
Reviewed Sept. 4, 2025
A terrible company. Episode #1: My dryer stopped working, and I paid $80 as a copayment. LHG assigned a technician after two weeks. He asked me to replace the dryer. LHG declined to pay for the dryer because my dryer was 13 years old. My policy does not mention any age limit for the appliance. Episode #2. I have a leaking water pipe. I filed a claim and paid $80 as a copayment and scheduled a Roto-Rooter plumber for an after-hours visit. LHG paid only $65 for the defective part and declined to pay for labor. Episode #3: My air conditioner stops cooling the house. I filed a claim and called a technician. He told me that the capacitor needs to be replaced. LHG declined to pay because my air conditioner is more than 15 years old. They even keep the $80 I pay them because I initiated a claim. I became their customer because US News & World Report ranked them #1.
Hello Vivek!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Sept. 4, 2025
Kevin was very helpful and didn’t waste my time. We quickly discussed coverages, max pay outs, gaps, and pricing, then settled on a policy I was able to handle. Thanks you saved me a ton of money! Bye bye American Home Shield, hello Liberty.
Thank you so much for sharing your wonderful feedback, Matthew!
We're thrilled to hear that Kevin was able to swiftly and effectively guide you through your options, ensuring you found a plan that works perfectly for you. The savings you've enjoyed and the satisfaction with your experience say it all. We're delighted you chose us and are happy to have you moving forward with confidence.
If you ever need more assistance or have further questions, we're just a call away. Welcome to the family!
Reviewed Sept. 4, 2025
Liberty Home Guard is a complete scam in my experience. I purchased a policy that clearly covered dishwasher repairs, yet when my unit failed, they refused to fix it. Instead, they claimed that “repair and replace” meant nothing more than shipping parts to my door, with no responsibility to actually restore the appliance to working condition.
When I pressed them, they cited conflicting sections of their own policy and then tried to silence me with a so-called “settlement.” The catch? I would only receive payment if I signed a Waiver and Release giving up every possible right or claim against them—not just now, but literally “from the beginning of the universe to the end of time.” The agreement even demanded that I defend and indemnify them if anyone else (like an insurer) ever made a claim. On top of that, it forced me to accept New York jurisdiction and waive my right to a jury trial. In other words, they don’t honor their contracts, then they try to bully customers into giving up all legal recourse with outrageous fine print. Because I didn't agree to those specific terms and asked them to be changed they decided to not communicate any longer and just cancel my policy while taking my money.
Hello Charles!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Sept. 4, 2025
I called to enquire about my claim and "Ostin **" was very helpful and addressed all the concerns I had. He listened my issues and scheduled them. He was very professional and knowledgeable. Glad to write a review for a sincere employee and appreciate.
Thank you for sharing such positive feedback, Srinivas!
We're thrilled to hear that Ostin provided you with professional and knowledgeable assistance, addressing all your concerns with care. It’s wonderful to read how effectively he navigated your issues and scheduled necessary appointments. Your experience is a testament to Ostin’s dedication and professionalism, which we are proud to have representing our team.
Should you need any further assistance, please feel free to reach out. We appreciate you taking the time to share your experience with us.
Reviewed Sept. 4, 2025
These people are a rip-off. I paid my monthly fee of 91.00. I paid 125.00 service fee just to have someone look at my washer and tell me it will be 280.00 to fix it. Mind you, all it needed was a new lid lock part. Liberty Home Guard told me the part was not covered and I’d have to pay 180.00; they will cover 108.00 of the labor. A SIMPLE lid lock part they would not cover. So I’m out, I’m supposed to be out the 91.00 monthly fee, 125.00 service fee and another 180.00 to fix the problem. While Liberty pays 108.00. My husband went on YouTube to see how to fix the problem, bought the part online for 36.00 and fixed the problem. 36.00. Don’t waste your money with this company.
Hello Tammy!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Sept. 3, 2025
My Maytag freezer has gone haywire, overfreezing, when in lowest 1 setting. Ostin ** was great when I called, as I needed to schedule a technician asap for my freezer. He was friendly, professional, fast. Thank you!
Thank you for your gracious feedback, Conny!
It’s fantastic to hear that Ostin impressed you with his friendly and professional approach, swiftly managing to schedule a technician for your Maytag freezer issue. We truly appreciate your recognition of Ostin's great service and are happy to see your problem is being addressed efficiently.
Should you need any more assistance, we’re just a call away! Thank you once again for choosing our service.
Reviewed Sept. 3, 2025
Kevin was helpful explaining the benefits and options. He offered multiple years but understood my hesitation to try your organization out first before I commit to the time and money. I explained all the difficulties I had with other agencies and he assured me that I wouldn't have that issue.
Thank you for sharing your experience with us, Jonathan!
It's wonderful to hear that Kevin was able to provide you with a clear understanding of the benefits and options available, alongside being respectful of your decision process. His willingness to address your past difficulties and provide assurance of a better experience reflects our goals perfectly. We strive to offer a positive interaction each step of the way, just as Kevin has for you.
If you have any further questions or need assistance along the journey, don’t hesitate to reach out. We look forward to serving you and exceeding your expectations in the future. Thank you for considering our organization!
Reviewed Sept. 3, 2025
Amber did an excellent job helping me with my claim. Very thorough!! Look forward to working with her again. She helped me with 2 claims and also escalated as needed. Ave followed up in a very timely manner. Thank you!
Thank you for sharing such positive feedback, Ajay!
We're delighted to hear that Amber provided you with outstanding service and was able to assist thoroughly with both of your claims. Her ability to communicate promptly and ensure that your needs are met is exactly what we aim to achieve. We'll be sure to pass along your words of appreciation to her.
Feel free to reach out if you need any further assistance. We're always here to help. Thank you for choosing our services, and we look forward to assisting you again!
Reviewed Sept. 2, 2025
I called with questions about my policy and what level of coverage for AC/Heating unit. Ostin was very helpful and answered my questions well, very professional, and he assisted me in filing a claim online, ensuring that my attached documents were adequate. He then let me know I would be contacted in the next few days after my document is reviewed. Say Hi to Ostin, good guy.
Thank you for sharing your experience with us, Brian!
We're thrilled to know that Ostin provided you with outstanding assistance by answering all your questions and helping you file a claim online seamlessly. His professionalism and dedication truly embody the standard we strive for. We're also glad to hear that Ostin kept you informed about the next steps regarding your document review.
Please feel free to reach out should you have any further questions or need additional assistance. We are always here to help, and thank you for being part of our community!
Reviewed Sept. 2, 2025
Kevin ** was very helpful to me, he explained the plan & the cost of plans what the plans covered and was very kind & very sweet to me, I was pleased with how he took time to explain everything, he was very patient & I like that. Thank you Kevin
Thank you for your wonderful review, Joan!
It's comforting to hear about your five-star experience with Kevin. Kevin’s patient and detailed approach is what we strive for, ensuring you have all the information needed to feel good about your choice. It's fantastic to hear he provided the kind of close and friendly service we aim to offer. We're grateful to have Kevin on the team, and you as a valued supporter.
If you have any more questions or need further assistance, we're always here to help. Thank you for trusting us!
Reviewed Sept. 2, 2025
Erica was a great agent to speak with. She used my information from my online application so that I did not have to provide it again. Erica answered all of my questions thoroughly and even provided more vital information regarding my policy.
Thank you for sharing your positive experience with us, Cathy!
We're thrilled to hear that Erica was able to provide you with such exceptional service by efficiently using the information from your online application. It's great to know that she thoroughly answered all your questions while providing additional valuable insights regarding your policy. Such dedication to meeting your needs truly exemplifies our commitment to excellent customer service.
If you have any further questions or require additional assistance, please don’t hesitate to reach out. Thank you for choosing our services and for trusting us with your needs!
Reviewed Aug. 31, 2025
Ostin was very professional and nice. He took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims. Ostin assisted me to find the information in the 2 items I requested service for. He attempted to find the serial number and model number himself, and also looked for information to guide me on where to find the information. The information Ostin provided was very helpful.
Thank you for taking the time to share your experience with us, Karen!
We're thrilled to hear that Ostin was able to provide you with such exceptional support in processing your claims. His ability to guide you through finding the needed information, and even offering to locate the serial and model numbers, clearly highlights his dedication. It's great to know that his helpful approach positively impacted your experience.
If you have any further questions or require additional assistance, please don't hesitate to reach out. Your satisfaction is our top priority. Thank you for your trust and choosing our service!
Updated review: Oct. 9, 2025
Issue was resolved.
Original Review: Aug. 29, 2025
This is a total scam! They will find any reason to not pay for claims. When my mother's refrigerator broke, they offered her $100 towards replacement even though it was covered for replacement. They did the same for me with my HVAC and tried to offer only $300. When I asked to cancel my remaining policy, they said that the pro-rated amount was $1737.70, but deducted what they paid out in claims even though I paid for those months of warranty. They want to only refund me $88.74. I have filed a BBB complaint (again - my second with them).
Hello Cheryl!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 29, 2025
I had put a review about not using Liberty for it. I had a garage door opener and they gave me the garage door opener, but wanted to charge me to have it installed. I went back-and-forth with them and they said that if I would put another review out there, letting people know that they offered me a $300 settlement And I did after a while agreed to do that and I did write a review telling people that they offer me a settlement of $300. They said I needed to sign a settlement letter and were emailing me. This is going on like 3 to 4 months and they say it’s emailed to me, but I am not receiving the email. I called the other day. He said he would personally email it to me the settlement which has not gone out. So on top of them not fulfilling my warranty properly. They also lied about the settlement so I would not trust them at all. I did offer them also to mail it to me and I would sign it but they said they will email it. Be careful.
Hello Debbie!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Aug. 29, 2025
This is the first time we've needed to submit a claim under our Home Guard policy, so I wasn't quite sure about the process. Ostin explained the process in clear terms and provided answers to my additional questions. He was extremely helpful and now I know what to expect as we move through the claim process. Thank you!
Thank you so much for taking the time to share your experience, Dana!
We're delighted to hear that Ostin was able to guide you through the claims process clearly and effectively. Understanding your policy and claims process is crucial, and it's wonderful to know that Ostin provided the answers and support you needed.
We're here to assist you every step of the way, so if you have any further questions, please don't hesitate to reach out. Thank you for choosing our service!
Reviewed Aug. 28, 2025
Ousten was great with getting my claim going. Had issue with Air Conditioner that had just been fixed a little over a month, and will not go on again. Ousten the claim immediately. Now waiting to hear from A/C company.
Thank you so much for sharing your experience, Sheila!
We're thrilled to hear that Ousten was instrumental in starting your claim process smoothly. It's unfortunate to encounter another issue with your Air Conditioner so soon, and we're glad to know that steps to address it are already underway with the claim. We hope that the A/C company gets in touch with you swiftly.
Should you have further questions or need any assistance, please feel free to reach out. Your satisfaction with our service is paramount. Thank you for choosing us!
Reviewed Aug. 27, 2025
Service operator I spoke with this morning, was an absolute pleasure! He was efficient, knowledgeable, and helpful! Problem solved and helped me navigate problem my claims. I was able to update my credit card payment through email, Swifty! Thank you so much Jean ** for all your help.
Hi Jacqui!
We're thrilled to hear about your exceptional experience, and we're delighted to know that Jean provided you with efficient, knowledgeable, and helpful service.
Solving problems quickly while assisting you with your claims and updating your payment information is exactly the standard we aim to uphold. Your kind acknowledgment of Jean's dedication is greatly appreciated.
Should you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Original Review: Aug. 27, 2025
We have had nothing but issues with this company. People purchase home warranties because they have aging items they want covered. Buried deep within, and hidden from outward facing view, are coverage clauses. LHG depreciates items VERY QUICKLY and at a steep drop off. If you have any aging (read: at ANY age) equipment, you are better off opening a savings account with the money spent on their warranties. Each call has been met with 40+ minutes of hold times and indignation when actually answered. LHG's "customer service" is outsourced overseas so good luck actually understanding them. LHG is the business of making money PERIOD. From my experience, they do not care about helping their customers.
Our water heater died on a Thursday, and we filed a claim. The following Tuesday, a tech was finally dispatched. The plumber indicated the unit was dead and could not be fixed. The following SUNDAY a person from their resolution department called and offered 200 dollars, of the 2000 dollar limit. We had to pay 125 to file the claim.
In essences we were offered 75 dollars on a 7200 replacement quote. LHG doesn't tell you their "dispatch" team do not work on weekends but the "resolution" teams do. When going through a loss of hot water, it doesn't matter what their department schedules are. If one department works weekends, they all do. In our view, it took LHG 5 days to even dispatch a tech. Then another 6 days for the resolution team to tell us to pack sand. We have been without hot water for over 20 days now. We have had five separate plumbing companies out all with quotes over 6800 dollars to replace our unit. We will not be adding our receipt to make this a "verified buyer" review. We have been customers for over three years with two claims both with the same dismal "customer service."
Hello Kevin!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 27, 2025
The agent I talked with (Ostin) was empathetic and was able to explain with respect to the actual status of the claim. The status on the portal is too broad, and the delay cannot be justified. I find there's nothing wrong with the agent, particularly Ostin, but the overall process and how it is handled by LHG are questionable.
Thank you for sharing your thoughts with us, Letchuman.
We understand that while Ostin was supportive and provided respectful communication, the transparency and timeliness of the claim process have been lacking. We sincerely apologize for the inconvenience you've experienced. Please know that we are actively working on improving our system for better clarity and efficiency. We appreciate your feedback and are committed to making necessary refinements.
If there's anything further we can assist you with or clarify at this moment, please do not hesitate to reach out to us directly. Your satisfaction is very important to us, and we're here to help in any way we can.
Updated review: Oct. 5, 2025
This is a follow up review after a very bad prior experience. A Senior Manager Josh ** contacted me to resolve the issue we experienced. He sent a check for $200.00, covering half the total cost of $400.00 for the sheetrock work. While the overall experience was frustrating, I appreciate Josh's efforts to make things right and his patience in handling the situation.
Original Review: Aug. 25, 2025
It's a fraud company, they fixed my electrical outlet and left 10-foot hole in the sheet rock, technician said he doesn't know how to texture it and someone else will come do it, no one came, I paid 70$ copay plus additional 275$ for my share and they still left a hole in my wall in 2 places. They offered me 50$ to do it on my own, really, you cut through my wall and then ask me to fix it myself. Really is that acceptable? The long rectangle patch is just the sheet rock placed to cover up. It's not patched, not textured, not painted. See photo.
Hello Ashifa!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 25, 2025
The Lady I spoke to this morning was very pleasant and helpful in canceling our service call. She gave all details of what options we have now and in the future. Her help was very appreciated. Thank you!
Thank you for sharing your delightful feedback with us, Charles!
We're thrilled to hear that you had a positive experience with our team member's assistance in canceling your service call. It’s wonderful to know that the detailed information provided about your options was helpful and appreciated.
We're always committed to providing friendly and efficient service, so your kind words truly mean a lot to us. Should you need further support, feel free to reach out. Your satisfaction is very important to us. Thank you once again!
Reviewed Aug. 21, 2025
Updated on 09/17/2025: LAST UPDATE: Following the outreach from Liberty on this post their customer service team let us know they were going to offer a refund for $350 for the poor customer service experience. Then we received a formal release to sign from them requiring that we remove all customer service reviews. So the last step in this was a low ball offer to ensure we stay silent about our customer service experience and not share it with other unsuspecting customers. Yuck.
Original Review: DO NOT USE THIS COMPANY. We paid for the top tier plan for a year. When we went to file our first and only claim which was for our AC (during an extreme heat warning in AZ- 110+ degrees) they took 5 days to review the claim only to let us know they would cover nothing of the $2,000+. We spent hours on the phone, mostly on hold, and are going to receive no support from them after paying for the 'premium' plan. Learn from our terrible experience and don't give this company your money!
***UPDATE: The support that was provided after Liberty responded to our Google review was to say that now the AC needed to be fully replaced, and they would cover a total of $1,200 and we would need to cover the remaining 5-7k. This company is gross. If you want decent coverage and to not get screwed in the middle of a heat wave, go with anyone else.
Hello Meghan!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Aug. 20, 2025
When I say only 2 stars that is not because of Amber. Amber was very professional and has really tried to help me with my issue. My frustration is with the company itself. Amber was very helpful. Again my frustration is not with Amber.
Hello Eileen!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 20, 2025
These guys are scammers! Stay away! I spoke to an agent seeking information about a home warranty for 5 minutes. I decided not to go with this company as he was trying to upsell me extended warranties, was rude and condescending, and sounded like he was working out of his mother's basement. I later got an email to leave a review, which I ignored. Then got a text from 646-931-0595, this salesman saying I had not paid my invoice. I called him, told him I never got an invoice, nor had I ever ordered a policy. He said he sent me one, I asked for proof and asked him to re-forward the email he claims to have sent me.
Instead, he said "never mind, if you don't want it, I'll just cancel the invoice." I said no, prove it to me, send me the original email or any proof I agreed to or ordered any policy. He refused and just repeated that he would cancel it. Lying scum. He claimed we spoke for 5 minutes, and that I ordered a policy, but he has no record of it. This is nothing but a scam. Just some lying guy who became rude and condescending when I did not go along with his scam. Hell NO!!
Hello Drum!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Aug. 20, 2025
Spoke with Amber today who was very helpful and professional. She assisted me with a few issues I had with the technician that came out to my home & explained the procedure and the deductible on my account. Great job Amber!
Thank you for your heartwarming feedback, Vonceil!
We are thrilled to hear that Amber provided you with such excellent service and clear assistance. It's wonderful that she effectively addressed your concerns and explained the necessary procedures. We appreciate your kind words and are here for you should you need any further assistance.
Thanks again for choosing our service and celebrating Amber’s great work!
Reviewed Aug. 20, 2025
Had a plumbing claim and Liberty could not find anyone in their network to help me, so was told to get someone locally to fix plumbing issue. Found licensed plumber who performed the work and submitted paid invoice pics to Liberty. Appreciate the resolution agent getting back to me and notifying me that reimbursement for my claim is being processed. Thank you!
We appreciate you taking the time to share your encouraging experience with us, and it's wonderful to hear you're satisfied with the resolution of your plumbing claim, Larry!
Your feedback about our assistance in arranging a reimbursement process positively supports the service we're striving to provide our customers. It means a lot to know that our resolution agent could promptly help and provide the reimburse assisting you while handling this issue locally.
We are here whenever you need further assistance.Thank you once again for choosing our service!
Reviewed Aug. 19, 2025
I was totally impressed with my experience using Liberty Home Guard. My account manager Meghan ** was great. She was very helpful and help me navigate the claims process. When there was a problem with the repair, she helped me resolve the issue. Thank you, Meghan and Liberty, for a job well done.
We appreciate you taking the time to share this wonderful review, Theodore!
It's delightful to hear that Meghan provided such excellent service by guiding you through the claims process and resolving the repair issue promptly. At Liberty Home Guard, we strive to deliver a seamless experience for our customers, and feedback like yours is encouraging. We'll be sure to pass along your gratitude to Meghan and the team.
Thank you once again for choosing us, and don't hesitate to reach out if you need any further assistance!
Reviewed Aug. 18, 2025
Excellent customer service. The agent, Ostin **, was very helpful. He quickly addressed all of my questions. Mr. ** was professional and patient. He clearly communicated the answers and provided additional information to assist me. At the end of the call, my questions had been addressed. Thank you.
Thank you for sharing such positive feedback with us, Toni!
We are thrilled to hear that Ostin provided you with such helpful and professional service, addressing all your questions with patience. It's wonderful to know that he communicated clearly and offered additional information to enhance your experience. Your kind words highlight the exceptional dedication Ostin brings to his role.
Should you have any further questions or require assistance, please don't hesitate to reach out. Your satisfaction is extremely important to us!
Reviewed Aug. 18, 2025
Liberty Home Guard is the worst company I’ve dealt with. Not home warranty, the worst company PERIOD. When I first called, I was just exploring, but their silver-tongued salesman made promises that turned out to be complete fabrications, so I bought it despite already having a warranty company. LHG weren’t cheaper but the promises he made sounded good. 11 months later but when I called, they made me pay the service fee up front which is something no other warranty company has done. That was July 27th and as of August 18th, my issue is still not fixed, and no technician has shown. They sent me texts detailing appointments, but those companies have no showed me 4 times as of today. I called the technicians and usually they don’t answer.
Finally, the fourth company answered today. The company did not have a scheduled appointment for me and has never heard of LHG. Every time I call LHG, they send me to a call center in another country except their billing department. When it comes to taking your money, they’re all in but when it comes to conducting their services, they outsource to a random call center. My problem is getting worse, but they continue to run me around. I have now given them over $700, and they have done nothing. Even their contract is a scam. You don’t see it before you sign up, but it turns out the things they DON’T cover are orders of magnitude larger than the minuscule things they do cover.
My old home warranty company, who had their own technicians, covered pretty much everything. Run away! Their positive reviews are fake because this company has done absolutely nothing but take my money and won’t give it back. Don’t believe their reviews. You can tell they are fake because they always name the same couple of people they’ve talked to, which is statistically unlikely that everyone on the review site talked to the same guy named Derek at a company that outsources to somewhere on the Indian subcontinent. Read the other reviews for them and you'll see that if they do ever get a technician out, they'll refuse to pay for pretty much everything. $700 a year premium plus a $90 appointment fee just to offer $50 toward repairs sounds like the scammiest scam ever!
Hello Dustan!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Aug. 18, 2025
Ms Ambar ** was very professional and polite during our phone conversation. She was knowledgeable on the issues and alternatives for replacing an appliance. She did not waste my time and presented to me all my options.
Thank you for your incredibly kind words regarding our team member, Mauricio!
We are happy to hear she was not only professional and knowledgeable, but also respected your time by presenting clear and concise options for replacement. We strive to provide exceptional service and your feedback is a wonderful reminder of why we do what we do.
Should you have any other needs or questions, please don’t hesitate to reach out. Your satisfaction is very important to us, and we're always here to assist.
Reviewed Aug. 17, 2025
Austin was great with understanding the problem and finding a resolution by opening up the claim. Great customer service. He assured me that the technician will come out within 2 to 3 business days as it’s an AC unit not working and that is considered as a priority.
Thank you for your kind words, Sandeep!
We’re delighted to hear that Austin was able to provide you with excellent support and ensure a swift resolution for your AC unit. Knowing that you felt understood and received timely assistance means a lot to us. We'll make sure Austin gets the recognition he deserves.
Please don’t hesitate to reach out if you need further assistance. Your comfort and satisfaction are our top priorities.
Reviewed Aug. 17, 2025
I was assisted by Ostin to correct an error on the schedule email I received. Ostin was easy & pleasant to discuss what I needed to correct and check everything. Good customer service attitude on weekend’s call he received. Thank you Ostin!
Thank you for taking the time to leave such wonderful feedback, Winnie!
We're delighted to hear about the prompt and helpful assistance you received from Ostin with your email scheduling correction. It's stellar customer service team members like Ostin, providing comfortable and reliable resolutions even during weekend calls, who truly shine.
We're grateful for your acknowledgment and appreciation, and should you need any further assistance, don't hesitate to reach out to us. Your satisfaction is our priority.
Reviewed Aug. 17, 2025
Didn’t help on my roof leak. The issue took a month and no resolution. I called my own technician to check and got a quote and told me they can only reimburse $200. The cost for the Leak repair is $1900. I will never come back with this company.
Hello Chris!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 16, 2025
Agents don't answer the phone or answer and redirect you to the main menu to avoid talking to you. Techs don't show up/don't answer/ask you for money. DO NOT use this warranty because they are basically ripping you off. They don't fix the issue and don't answer your concerns.
Hello Lisday!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Aug. 16, 2025
Amber, my agent in the resolution department, was professional, and her tone projected a caring concern about my issue. She listened and responded to my questions. She is an A+ in customer service. Keep up the good work.
Thank you for your uplifting feedback, Darlene!
We're delighted to hear that Amber made such a positive impression on you with her professional and caring approach. Your appreciation of her outstanding customer service motivates us to continue delivering our best to all customers. We'll be sure to share your commendations with Amber.
Thank you once again for your kind words, and we look forward to supporting you with the same excellence in the future!
Reviewed Aug. 14, 2025
Ambar was very pleasant and professional and even though she wasn’t able to accommodate all my requests, she was very helpful. While I would not recommend Liberty Home Guard to friends, her service was good.
Thank you for sharing your experience with us, Joyce!
We’re delighted to hear that Ambar was pleasant and professional during your interaction with Liberty Home Guard. It’s wonderful to know that her helpful approach positively impacted your service experience, even if not all your requests could be accommodated at this time.
If there's anything further we can do to assist you or improve our service, definitely let us know. We're committed to continually enhancing the experience for our valued customers like you.
Reviewed Aug. 13, 2025
My first experience with Liberty was not a good one but Gris ** went above and beyond to make things right before the end of the call. I had issue with a claim and the original technician assigned didn’t show up.
Thank you for sharing your feedback with us, Free.
While I’m sorry to hear about the initial mishap with your claim and the no-show of the original technician, I'm pleased to hear that Gris was able to turn the situation around for you. We are committed to reliability in service and it’s our priority to ensure that issues like this are promptly addressed.
If there's anything else you need or more we can do, please feel free to let us know. Your experience means a lot to us!
Reviewed Aug. 12, 2025
Dave made the process understandable, easy and helpful with all my concerns and questions. I'm very pleased with the cost of coverage and everything Dave did to make it worth my while. I highly recommend this company, its coverages and the long list of everything they do cover.
Thank you so much for your glowing review, Sandi!
It’s always wonderful to hear that the cost and coverage met your needs so well. Your high recommendation means the world to us. We look forward to serving you with the same level of service and commitment in the future.
If there’s anything else we can assist you with, we're here to help!
Reviewed Aug. 12, 2025
Joshua was extremely helpful answering all my questions. He was very professional, friendly, and quick on finding what my needs were to resolve my issue. This customer service is very hard to find these days.
Thank you so much for taking the time to share your experience with us, Randy.
We're thrilled to hear that Joshua provided you with exceptional customer service and was instrumental in resolving your issue. It's wonderful to know that his professional, friendly, and efficient approach stood out to you. Dedicated team members like Joshua truly make a difference, and your feedback is much appreciated.
We're here to assist whenever you need—never hesitate to reach out!
Reviewed Aug. 12, 2025
I was contacted by Harry, (don't know last name). He was considerate, seemed to understand my dilemma and explained the program, but need to see it in print, to fully understand what it entails. Harry was easy to talk to and he seemed to know what he was talking about.
Thank you for sharing your experience, Donna!
It's wonderful to hear about the considerate assistance Harry provided, and we are delighted that he effectively communicated and explained the program to you. Receiving understandable and clear details will indeed ensure that everything moves forward positively.
If there's any more information or support you need regarding our services, don't hold back from reaching out. We're here to assist you fully with any queries you might have.
Reviewed Aug. 11, 2025
We called customer service to inquire about our washer and dryer unit. A technician arrived and offered to either replace or repair the dryer. Liberty. Customer service provided clear options and ensured I understood them, allowing me to make an informed decision..
Thank you for sharing your positive experience with us, Gennean!
We're thrilled to hear that our customer service team provided clear options, giving you the ability to make an informed decision about your washer and dryer units. It's wonderful knowing that our technician offered effective solutions tailored to your needs.
Please do not hesitate to reach out if you need further assistance in the future. Your satisfaction is our priority!
Reviewed Aug. 10, 2025
I have been researching a home warranty for some time; the assistance that Freddy provided was informative, professional, patient, thoughtful (he took the time to truly understand the position I am in and worked with me and his supervisor on the price for 6 years). I am satisfied with what I paid and extremely relieved that the warranty moves with me. Freddy made sure I had his direct number should I have any problems or questions.
I hope you know that Liberty Home Guard know that they are employing one of life’s Earth Angels and treat him accordingly… He is a valuable employee. Not often one encounters such a pleasant, respectful person with a good sense of humor in sales nowadays. Many thanks to Freddy and the lucky company he works for; I feel a weight has been lifted off me and in 30 days I know my home, pool and sprinkler system will be protected.
We’re delighted to hear about your exceptional experience at Liberty Home Guard!
Thank you for sharing such delightful compliments; you can be assured Freddy will be rightly appreciated as he indeed sounds invaluable. We're here to maintain and support all your coverage expectations going forward.
Thanks for trusting us and bringing a stream of positivity our way!
Reviewed Aug. 9, 2025
They answer all the questions that I had and fulfilled them and is awesome sending me a copy everything that I purchased and the policy. I would recommend this to anybody. It is a good deal and the best deal that I have seen all year.
Thank you for sharing your positive experience with us, Rebecca!
We're delighted to hear that you found our team thorough and helpful, addressing all your questions and ensuring you received a comprehensive copy of your purchase and policy. It's wonderful to know you consider our service a great deal and worthy of recommendation!
If you ever need more assistance or have additional inquiries, feel free to reach out—we're here to keep supporting you.
Reviewed Aug. 9, 2025
Joshua was extremely helpful and was able to convince me to switch to this company after I discovered that my premium would increase in 1 year. He was knowledgeable and professional. If he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.
Thank you for sharing your wonderful experience with us, Michael!
We’re thrilled to hear how effectively Joshua assisted you, guiding every step of the way to expertly address your needs. Knowing that his professionalism and understanding convinced you to choose us is incredibly uplifting.
Should you have any more questions or require any assistant moving forward, Joshua and our team are here to help and support you. Welcome once again, and thank you for trusting us with your insurance needs!
Reviewed Aug. 9, 2025
WARNING to potential LIBERTY HOME GUARD ("LHG") customers. Unlike other home warranty providers (like American Home Shield), LHG does NOT pay for labor. Thus, if you have an HVAC repair and if the part that needs to be replaced costs $100, but the repair/labor costs is $900, you, as the LHG customer, will be required to pay $900 (in addition to $100 deductible and your monthly payment). American Home Shield would cover the repair/labor costs. And if your HVAC has a leak, LHG will NOT repair the leak. My HVAC broke down and had a leak and LHG would not repair - they offered $1500 (partner discount, I surmise) for a new HVAC system. Total out of pocket cost was over $5500 (which included approximately $2500 in labor costs I had to pay). BEWARE!!!
Hello Barton!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Aug. 8, 2025
After 3 years of having Liberty Home Guard as a warranty company and never using the service on the first service call they sent an unlicensed technician to my home. He caused water damage and electrical damage (Iceberg Climate Solutions owned by Drexel Copeland Jr of Atlanta). Liberty refused to pay for the repairs, refused to cancel the service and has been unresponsive. Drexel Copeland was unlicensed and his “Insurance“ Next Insurance denied the claim because he was unlicensed. This company is fraudulent and unprofessional. DO NOT use them!
Hello Leara!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Aug. 7, 2025
Thank you Amber for details to discuss my options and being very patient and thorough. Appreciate Liberty and your staff for providing stellar customer support. Thank you as well for expediting the request
Thank you so much for your kind words and for taking the time to share your experience, Ancel!
It's our goal to deliver stellar customer support consistently, and we're glad to know that this effort was reflected in your interaction. We're also happy that we could expedite your request seamlessly.
If you ever need further assistance or have more questions, don't hesitate to reach out. Our team is always here to help! Looking forward to continuing to serve you in the future.
Reviewed Aug. 6, 2025
Dave was fantastic to work with. He was friendly, patient, and really took the time to understand my needs. He helped me find the best plan for my situation without any pressure. I appreciated how personal and straightforward the whole process was. Highly recommend working with Dave if you’re considering Liberty Home Guard.
Thank you so much for your wonderful feedback, Benjamin!
We are thrilled to hear about your exceptional experience with Dave and how he made the process friendly and tailored uniquely to your needs. It's a priority for us to ensure our clients feel understood and comfortable with the right plans without any pressure.
Your high recommendation means a lot to us, and we appreciate your trust in Liberty Home Guard. Should you need any further assistance, don't hesitate to reach out. We're here to help!
Reviewed Aug. 4, 2025
Dave ** was very polite, professional and knowledgeable explaining how the plan works. He answered all my questions. He was very nice explaining all the add ons that I might get in the future if I want. I am interested in some of the add on but not now.
Thank you for sharing your positive feedback with us, Deborah!
We're also pleased that Dave effectively addressed all your questions and helped elucidate the add-ons you might consider in the future. We're here to support you whenever you're ready to explore these options further or if you have any more questions in the meantime.
Should you need anything else or further assistance, please feel free to reach out to us. We're always here to help you!
Reviewed Aug. 4, 2025
They will not replace or repair your nice unit. They will only cover a portion of the repairs or replacement at the lowest possible functional model. An example would be a cheap dishwasher is 350. So they will give you 350 towards a repair or replacement. If you have any moderately feature rich appliances avoid them like the plague. The coverage is so limited they will ensure they make money off each customer even if they file claims or not. Total rip off.
Hello Thomas!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
