Liberty Home Guard Reviews

I am a small business owner and I know how damaging reviews can do to businesses and sometimes some customers don't tell the whole story so I personally don't like writing reviews unless the business has a potential to harm other prospective customers. I bought a 7 year home warranty with Liberty Home because my previous home warranty service(American Home Shield) did yearly warranty at a time and I wanted one I could lock in the price for a long time.That was a very, very big mistake since my experience with Liberty has been a nightmare. We are a family of 7 including an elderly mother in law and our refrigerator is a lifeline for us considering how expensive fruits and vegetables are at the moment.

If you are searching for home warranty company to cover your repair. Do not sign up with Home Guard Liberty. They never cover repair labour or installation costs. They only provide parts at discounted rate. Very bad customer service and takes forever to even send you parts for repair.

Update: I did finally get a resolution to my Washing Machine claim. One of the Senior Manager (Luz) was able to address the issue and resolve it well. Since my unit was old, I should be getting a pro-rated amount in the mail. If and when I have another claim and they are able to address it as well Luz was able to take care of this issue I would give them a 3 star. Only reason I am not changing it yet is because I had to go through all this trouble to get to this point. I would like to see the same kind of customer service without escalating to a senior manager.

It is VERY hard to get a human. It’s even harder to get one that you can clearly understand. They pride themselves on as little human interaction as possible. The sales person lied. He said we could use any vendor we picked. Lie. They sent a vendor from another city. Then another state. If you have ANY issue at all…there are no humans to help. Zero calls. Blanket emails. Auto texts. Zero customer service. I’m on my 3rd month of trying to get my refrigerator fixed. Yet. Zero humans step up to help when the repair guy they picked failed to fix it properly TWICE when we came out. Months later. No help from Liberty. Please do your research.

After waiting for over a week for them to communicate with the technician he is finally able to show up. Then I patiently wait 3 days for them to call me which they never did. I finally called and they guy was quick to tell me my $800 clothes dryer from Lowe’s is considered a “high end brand” so that makes it’s not covered. They did offer me $125 as a courtesy. Keep in mind the technician is saying the element shorted out frying the board so he’s $600 to repair. Salesperson never mentioned anything anything about high end brand, only that there may be caps on expensive items.

Our water heater ruptured and leaked. Liberty Home Guard would not take my claim until I paid $125 to submit the claim. Then, they advised it could be two days for a repair person to respond. I called a local repair person and (per contract provision) had the repair person talk with the Liberty rep. The repair person advised the tank on the heater ruptured and leaked onto the floor. Liberty's rep then advised me he had to refer me to the resolution department. The repair person and I waited on hold to be told by the resolution department my claim was denied. The denial was based on their determination that 'leaking' cause the damage to the water heater. My repair person indicated the leaking occurred after the rupture. Liberty maintained their verbal denial and refused to put it in writing.

I cannot recommend Liberty Home Guard for addressing problems. They rely on fine print and hidden procedures that ultimately penalize the customer. In January, I submitted a claim for a heating issue and paid the $125 fee. A technician supposedly fixed the problem, but the furnace still wasn’t heating properly. Since we live in central Texas and don’t need to use our furnace every day, we didn’t realize the issue wasn’t properly resolved. In February, we faced the same issue. Unaware that I was supposed to contact Liberty's Customer Service to report the faulty repair, I submitted another claim online. Nowhere on their portal does it indicate that I should call rather than just submitting another claim; it only advises submitting a claim online for faster service.

They are thieves. Do not use this company. I filed my first claim and they couldn't find anyone to fix my sink. So they said I could find someone and they might reimburse the claim. They wouldn't refund the claim fee and now I'm out the $125 claim fee and they didn't do anything and I still have a plumbing issue after 2 weeks of waiting. They literally committed theft and shouldn't be allowed to operate if they can't provide the service they claim to offer.

I've had nothing but bad experiences with Liberty!! First there is the ridiculous $125, just to file a claim! Not a deductible, just for them to call a contractor. I had a claim for my sprinkler system. I paid the $125 PLUS $870, they supposedly covered $500. The first water bill I received after the work was done was $130 MORE than before it was supposedly fixed. I called Liberty to tell them there is still a leak (less than 30 days later) and they told me it would be a new claim and another $125 plus whatever the contractor charge would be. So they do NOT warranty the work from the contractors they make you use. Now the work is being done properly for $640 with a warranty from the contractor I hired. I don't believe for a minute that Liberty did anything more than take my money.

If you’re considering purchasing a home warranty from Liberty Home Guard (LHG)—think twice. Our experience with them has been a 95-day battle (and it's still ongoing) of frustration, broken promises, and unprofessional service. The Nightmare Timeline: Nov 24, 2024 – Our washing machine broke, and we filed a claim with LHG. Two separate repair companies were sent out, yet the issue was misdiagnosed both times—resulting in over three months without a working washer. The first technician LHG dispatched was NOT a registered or insured business in Arizona, raising major liability concerns. We paid $80 claim fee plus $175 out-of-pocket for an incomplete repair, and LHG refused to reimburse us. Repeatedly promised callbacks and email updates—most of which never happened.

My Experience has been absolutely horrible with no sensible resolution. Here is my experience - I originally filed a claim on Jan 6th. I paid the $80 fee for someone to come out and take a look. Jan 7th a technician was assigned, and scheduled to arrive on 01/10/2025. The technician arrived and said I needed several parts.

THE WORST! I moved from a competitor of Liberty with the promise they were worth twenty dollars more a month yet, both claims I have used them for were a nightmare. Days have gone by and we still have no heat or an appointment in 20 degree weather. The heater broke after being repaired a few weeks ago and the tech will not call Liberty back. Liberty has not assigned me a new tech--Just keeps waiting for a sleazy tech to return their call and fix a problem. This summer, had an air conditioner issue. I ended up paying for a tech outside of Liberty to fix. Don't waste your money on these services -- They are sub par.

First of all I have never encountered a worse company in my 70 yrs on earth. I signed on believing I was getting a fair deal. From the first call in it was a ripoff. I paid 100.00 for service of a cracked glass on my oven door. It took 2 weeks for the tech to come out and replace. When job was done I was charged another 300.00 because they said it wasn't covered. Why wouldn't they offer solutions instead of billing me. Their customer service is so bad that at one point I had to wait 45 minutes for the rep to get back with me. They say they will call back and don't. The latest was not reimbursing me my refund for cancellation. They didn't give me the full amount and this has been going on since 28 January 2025. Long story short. I wouldn't recommend them to anyone.

Liberty Home Guard is the worst homeowners insurance company. Liberty has designed their process for claims so frustrating that they give up on their claim. Many rounds of call transfers to customer service take forever. I would rather not have anything than have Liberty. We cancelled both of our three year policies.

We purchased a Liberty Home Guard warranty program when we purchased our home in 2022. Our first claim went well, when a technician came out to repair a furnace. However, since then we filed an additional claim for a cooktop. The technician that came to review the cooktop advised that it could not be repaired and replacement was needed. The problem was that Liberty Home Guard claims did not base the value on replacement cost for a comparable unit (4 burners with down vent). Instead the claims team advised that $200 would be sufficient to get a working burner in the house to satisfy the claim. This was less than 10% of the cost. When asked to speak with supervisor, I was transferred and then told there were no additional escalation. Essentially, take it or leave it. Well, we'll leave it and share with friends and family not to purchase this warranty program.

This company is AWFUL, DISHONEST, & ran by a bunch of thieves! I cancelled my policy over 14 months ago, but this morning (2-17-25) I wake up to a $600 charge on my credit card. I’ve called Customer Service 3 times & they WILL NOT let me speak to the Billing Department & they also keep telling me, they don’t have the training to refund my money or cancel my supposed to be already cancelled policy.

My original review was 1 star. The regional manager contacted me after this review, offered resolution which was very minimal, apologized for the experience I had, and asked me to change the review to 3 stars. Looks like the only way get attention from this company is to complain about them.

It’s a complete waste of money. The company doesn’t cover anything that makes it worth your while. Also a lot of additional fine print not outlined in the contract that only they can find and are quick to reference it when denying your claim.

Jesus ** was amazing, friendly and professional. Really enjoyed his customer service. Answered all my questions at a timely manner. Also The whole team of Liberty Home Guard are amazing. Enjoy my interaction with them.

They resolved the issue on 06/11/2025.

This home warranty has given us nothing but grief! In Dec 2024 our house had a plumbing leak... It took Liberty weeks to retain a plumber who fixed it after numerous calls and emails. Several weeks later, a second bathroom faucet had a similar problem and the delay in obtaining service was unacceptable. To top it off, we were told that the limit for ALL plumbing claims was $500 and the first plumbing problem cost $395, leaving us with having to pay upfront $105 to get the second problem fixed! The shrewd salesperson never advised us of this limitation!

I’m updating my review to add an additional as Emmanuel did follow-up to provide support in the form of a $171 refund and waiving my next claim fee. There is still an issue that is being worked through, but overall, my experience with Liberty hasn’t warranted a rating higher than this. Given all the time I have to spend calling and submitting complaints, I’m starting to wonder if this coverage is worth it. I purchased a home warranty for peace of mind, and it’s been a headache.

I purchased this insurance when I purchased my home. When the stove went, it wasn’t covered. It cost me $480 for a repair that didn’t work. I had to but a new stove, out of pocket. We just had a hard freeze which burst a pipe under the house. The entire town shut down, so no plumbers. I put in a repair request, and shut off my water. As it was only a hose bib, we cut it off and capped it so we could have water again. A day later the plumber showed up and because there was no longer a leak Liberty Home Guard wouldn’t cover it. The plumber wanted $400 to make repairs on top of the $80 I paid just to have them show up. This is just not what I expected after have American Home Shield before where one call and $100 got the job done. Look elsewhere for a home warranty. Liberty Home Guard is not an acceptable option. I will not renew. You're paying for repair scheduler and a list of contractors. Any repairs are additional.

Was able to get them on the phone relatively quickly and was able to get a service provider out for my furnace. After realizing there was water damage from the humidifier I was informed they do not cover any leaks. I asked what all do they cover. And I was shocked at how little they will do.

A person called Alex ** called me and negotiated a settlement for my case.

Alex ** is top-notch customer service. He is always a pleasure to talk to. You always has a great attitude. You could almost see his smile through the phone. I recommend friends and family when I know people like Alex ** provide customer service.

This home warranty has been a total ripoff. They don’t want to pay for any claims and use fine print in the contract to make you pay almost the full cost yourself. My latest issue with them I paid the $150 claim fee for a broken icemaker. After diagnosis they told me the cost was $330, $150 for install and $180 for the part. I would have to pay for the $150 install because they don’t cover installation. I told the claims rep I already paid you $150 when I filed the claim. So I’m paying $300 for a $330 repair??? I told them to just send me the part and I’d replace it myself. This has been the case with my other two claims as well. Every claim ends with the sucker they duped into buying their crap warranty paying more money.

So I cancelled my service with them in Oct 2024 and I was expecting 2 separate checks as final resolution after a ton of back and forth. I got one of the checks relatively quickly but the second check is still not here in middle of Jan 2025 despite me being assured multiple times that the check has been mailed to me. My initial interaction with them was already at best pathetic but this is just the metaphorical cherry on top of a rotten cake. They are already not delivering on their basic services and commitments but on top of that they try to make a fool of you by not sending over the checks that they have agreed to pay to the customer which is already a super small amount compared to what I was paying for their service and the repair. My 2nd and 3rd follow up with them has yielded "ohh you are right there was mistake on our end". By doing this they are earning free interest and I am losing more money every day which is another way to make a fool of the customer. Do not fall into their honey trap and waste your time and energy.

I am a 76-year-old widow whose heating went out recently - it was cold in the house and the forecast was for more cold weather - not crippling cold but still hard to get warm even at night. I called Liberty Home immediately and they said they would get someone to come out. Then I got word that the people couldn't even come out to discover what was wrong for several days and then to get it fixed would be even longer. I couldn't wait for this and so said I would call someone myself to which Liberty replied that if I got the information and gave it to them along with the cost of whatever needed to be done, they would reimburse me at least a large part.

Horrible service. They just ignore claims and hope you will give up. My claim was filed 4 days ago and they say they are still trying to assign a plumber to come and look at a water heater that has a ruptured tank. This is the second time I have had this delay problem with them. The first time I gave up. Not this time.

Update: Issue Resolved Satisfactorily. I am updating my review to reflect that Liberty Home Guard has resolved my concerns to my satisfaction. They reassessed my A/C claim and worked with me to address the issues I faced. Additionally, they provided a fair resolution regarding my refund request. While my initial experience was frustrating, I appreciate their efforts to make things right and improve their customer service. Thank you for addressing the situation.

We're very sorry to hear about your experience and the delays you faced with your claim. This is not the level of service we aim to provide. Please reach out to our support team at support@libertyhomeguard.com with your claim details so we can thoroughly review the situation and work toward a resolution. We appreciate your patience and the opportunity to make this right.

FIRST claim and they REFUSE to fix clogged drain. They go to their FINE PRINTS to get away from covering things that cost them too much money. Do not be fooled like they did me. Sleazy promises that uses fine prints to get away from obligations

A plumbing connection failed under the concrete during the long New Year's weekend. Water was spewing out into our yard. It took 5 days to get a plumber to come out and locate the leak so it could be repaired. It was a very uncomfortable time with the water turned off. We had to fix the leak while trying to get authorization. The plumber finished the emergency repair before the authorization was completed. Erick in the Resolutions department did a great job resolving our emergency plumbing claim. He listened, was respectful and knowledgeable. Our claim was handled quickly and efficiently. Thank you, Erick!

I strongly advise against purchasing a home warranty from Liberty Home Guard. Despite paying $629.99 for a warranty and an additional $125 for a technician to diagnose an issue, the company failed to provide meaningful support when my furnace broke during the winter, leaving my family without heat. The claim process was unnecessarily difficult and frustrating. Liberty Home Guard denied my request for HVAC replacement, citing a lack of maintenance records—something I, as a recent homeowner, could not obtain from previous owners; therefore, they were penalizing us for something out of our control. This requirement is both impractical and unreasonable, especially given that their contract explicitly allows for reimbursement at their discretion. Instead of honoring the $2,000 coverage limit stated in their agreement, they offered only $200, which falls far short of the replacement costs for a critical home system such as an HVAC.

The first time I requested service was for an electrician. A man was sent out who arrived two hours late. He was in his own beat up vehicle with his wife. He had not tools or equipment. He was not a licensed electrician. He did find the problem and fixed it. That was 2 hours after he arrived two hours late. This past week (8) days ago the dishwasher stopped draining. I requested an appliance repair person. They could not send one until Friday. Today is Tuesday and I have not had any resolution from Liberty Home Guard despite several calls. I was just told that I would have an answer by tomorrow afternoon. This service is deplorable. I paid 120 for the "diagnosis" of the problem. I want to cancel and get a partial refund, but I was told that had to go through approval after I fill out my reasons. The next step is calling the credit card company. Do not use this company.

This is the worst home warranty. I submitted three claims, and each time, they denied every claim with bogus reason. They have been taking my money for months, and all they wanted was to get trip charge fees and monthly payments. They did not fix anything. Each time, they provided false claims to make it out of warranty, and then I had to get another repair guy to fix it. All three times they stated their diagnosis was wrong and it was something else. The last time I reported that my AC unit was not blowing cold air, they said it was bad wiring and denied the claim for preexisting issues. I had someone else come out, and they said it was because the unit was leaking.

"I want to express my sincere gratitude for your outstanding help. Your professionalism, patience, and dedication made a big difference, and your excellent service truly exceeded my expectations. Thank you for going above and beyond to assist me!"

Short version: I had Liberty Home Guard for 2 years, and canceled because their technician's response times were days out, approval process is terrible, and wasn't worth the hassle for me. Then they tried to bribe me with $200 bucks to give them a good review. Long version: Had Liberty for 2 years, and almost every time I had an issue around the house that was covered under my policy, I'd file a claim and take the necessary steps to get it fixed. The response time for the technicians to set up an appointment usually took a few days, followed by even more days before they could come to my house. In which time I almost always had the problem fixed before the tech even made it to my house. In my situation, we had sub freezing temperatures outside, and my furnace completely stopped working. Technician says they can't come out for at least 4 days! So 4 days with no heat and 2 young kids at home.

Lyn ** provided amazing customer service! She was friendly, attentive, and took the time to ensure all my needs were met. I truly appreciate her kindness and professionalism. I highly recommend LHG because Lyn is there. Thank you for great service!

It is amazing working with this company, the technicians are readily available to send work orders and get the job done. Especially when it's an emergency and the problem needs to be taken care of right away.

The service provided by the reps such as Jose ** is spectacular, they always make sure to be clear and concise which helps the process fly by. And beyond the informative side of things they are also very kind and patient, so overall it’s a well rounded crew that Liberty has handling things. Would recommend.

Ray ** was fantastic with helping me & explaining what was needed to be done. The washer needed a part & he helped explain the part-ordering process and what would happen next. Thanks a lot Ray, happy holidays.

Liberty home guard has Been great! As a contractor, I noticed how well they take care of their customers from rapid response to approving repairs and paying the technicians in a timely manner. They have been A+. It makes my life a little bit nicer because the customer is happy, and when the customer's happy everyone is happy. I highly recommend Liberty Home Guard to everyone.

I filed a claim to have my heating issue addressed. I recently moved into the house and have a $599 Total Home Guard policy. I didn't choose Liberty Home Guard as my home warranty company, it was provided by the previous owners. I had read horror stories about people's experiences using them, but decided that the issue was such that it made sense to try and put in a claim, which was $125 collected at the time of entering the claim. The contractor that showed up was fine. I was with him in the attic the entire time and know for a fact nothing was replaced. The heater hadn't been turned on for a while so there was just some checking and testing needed.

Update: As of 1/20/2025 we have settled the issue. I have been working with Enmanuel ** from the Customer Success Department. I credit Enmanuel for diligent persistence to bring a resolution to the issue, which is acceptable to both the parties.

Ronald **, and his partner Franklin **, are such a pleasure to work with. What a great experience working with these two amazing individuals. They are always willing and eager to help in any way they can.

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel

The company is excellent, offering quality service with minimal bureaucracy. They are also prompt in their responses and courteous. Jesus ** was always there to assist me whenever I encountered an issue.

I initiated a claim for my furnace on approximately October 3, 2024. I paid my 85.00 deductible. A technician that Liberty chose came out and diagnosed the problem. We need a new blower motor according to the technician. After quite a few days, Liberty emailed what they would do. They would only pay 600.00 to get a new furnace and we would have to pay 4237.00. The warranty states they will fix or replace with a comparable unit. The one they want to replace ours with is 20000 BTU less than what we have. We do not need it replaced as per the technician, who put it in his report according to Liberty. They then said it was too old and out of manufacture warranty. Will not give corporate number and the customer service supervisors keep hanging up on us.

Ray is an exceptional professional and proficient at what he does. Handles your concerns in minutes. He never ceases to amaze me with his calm demeanor making it a pleasure having him on the phone. Way to go Ray.

Franklin A did a great job helping me solve my issue today. He was very professional and worked to get a quick resolution. He was responsive and very easy to work with. I will definitely recommend Liberty Home Guard to others.

We absolutely love working with Liberty Home Guard! Out of all the home warranty companies we work with, they are definitely a breath of fresh air. Today, Selenia was great! She took the time to work with us, remaining very patient the entire time. She did a great job offering explanation, and looking out for what was best for the customer. Thank you very much Selenia!

Alex Collado whom is a senior manager has corrected the situation. The issue is now resolved.

I recommend Ray **. He was a very good person to talk to on the phone and give me all the information I needed to know and more. He had very good talking skills that helped me think a lot about what I was getting into

Ray ** is an excellent customer service agent. He knows exactly what he is doing. This is what experience counts. We don't need to spend more time on explaining agents what's the problem. Keep doing good work Liberty Home Guard.

I had an excellent experience with Liberty Home Guard, thanks to Ray **! Ray was incredibly helpful, knowledgeable, and professional throughout the entire process. He ensured all my questions were answered and provided outstanding customer service. The team was efficient, and I felt confident in the solutions they offered. I highly recommend Liberty Home Guard to anyone looking for a reliable home warranty service. Their commitment to quality and customer satisfaction is truly impressive. Thank you, Ray, for making this such a smooth and pleasant experience!

After my very poor experience, Alex ** reached out to me to help me find a resolution and offered a reduced service fee and a free service call for the next one. Thanks Alex for your help. I think I will stick with Liberty for a bit more. I appreciate accountability.

I started a claim at the beginning of start date, they said we are not going to cover it, because it happened in the 30-day waiting period, It's a easy fix, the power of the thermostat stopped working. It sells 30$. They asked for 450 $. Let me pay it, no help.

I’m writing this review to update my last review. I’m giving it 4⭐️ only because it wasn't done right the first time. But I received 5⭐️ service this time. After posting my review in November, I received a call from Alex. I went in further detail about my problems. He listened. He apologized for the experiences I had. And, He promised to make it right. HE DID!

Selenia ** very helpful and accommodating. Would recommend this company for your Home Warranty needs. Selenia is very knowledgeable and good at her job. She was able to understand the reason for my call and help me.

I want to express my sincere appreciation for your outstanding service. Your professionalism, dedication, and attention to detail truly made a difference. You went above and beyond to ensure everything was perfect. Thank you for making this experience so smooth and enjoyable!

They claim to be different than other warranty companies, but they are the same or worse. They also claim you can use your own technician and they will reimburse you - FALSE. I used my own technician to repair an oven and they only reimbursed 60% of it because they claim I was "over-charged" when it turned out there was a secondary issue in addition to the primary. As usual, they are looking for every reason not to pay a claim. Don't waste your money on these clowns.

I am writing to express my extreme dissatisfaction with Liberty Home Guard services. My experience over the past year has revealed a pattern of poor service, deceptive practices, and what appears to be intentional delays in claim processing. Specific issues include:

Ray ** Was very professional, courteous, professional and respectful in providing solutions to my inquiries. Provided excellent service promptly. Knowledgeable in the scope of the service. Highly recommended. Great company

Great customer service! Jeff ** was fast when it came to getting my repair covered. With hardly any wait time he came back on the line to inform me that we are good to go. I would give him 10 stars if I could!

Liberty Home Guard is an excellent home warranty company. We had a plumbing issue and Emmanuel ** was very pleasant and helpful in resolving our plumbing problem. Unlike other companies Liberty Home Guard do give you the option to use your own technicians. Thanks.

It was very hot weather in Oklahoma when our AC unit went out. We contacted a customer service representative at Liberty Home Guard and explained the situation. We were told that a HVAC repair service would be contacting us with 48 hours. I was delighted when we were contacted the very next day and the day after that we had a technician working to fix our AC unit. It all went very smoothly and fairly quickly. There was no out of pocket costs to us, other than the standard work order fee of $125.00. When it is very hot outside all you want is for it be cool inside. We were pleased with how quickly we were back to cool!

I am thoroughly impressed with the outstanding service provided. The team consistently demonstrates exceptional care for both clients and contractors, myself included. Ms. Lin **, in particular, has been remarkably courteous and professional, significantly enhancing my experience. I highly recommend their services to anyone seeking quality and professionalism.

Please do not sign up for this service. It is a complete scam. Nothing is covered and they send very sketchy people to evaluate. They never fixed a single problem and if you go with the reimbursement option they will only provide a small fraction of the price. Please don't make the same mistake I did. They took $1770 from me and I got nothing in return. FULL on scam.

I was concerned about the repair costs for my oven, but Liberty Home Guard came through for me. The technician they sent was incredibly professional and friendly, and he quickly diagnosed the problem. I appreciated how he explained everything in a way I could understand. It’s such a relief to have it working again without breaking the bank!

I needed repairs for my built-in microwave because it had stopped heating, and Liberty Home Guard provided excellent service. The technician arrived right on schedule and was incredibly courteous. He diagnosed the problem quickly and fixed it in no time. I also loved that he offered me some advice on how to keep it in great shape. It feels so good knowing that my appliance warranty coverage is there when I need it!

When my heater broke down in the middle of winter, I was dreading the thought of being cold for long. I called Liberty Home Guard, and they sent a technician out within hours. He was incredibly professional and got right to diagnosing the issue. I was amazed at how quickly he had everything back up and running. Their home protection plan is worth every penny, especially on those chilly nights!

Nathan helped me with all the questions related to my claim and made sure my experience was 10/10. Amazing experience overall with Liberty Home Guard. I think their service is top-notch. Honestly, if you are doubting which home warranty you should go with, I would highly recommend LHG.

They reached out after my initial dissatisfaction and we came to an amicable settlement.

We recently bought a policy with Liberty Home Guard. I directly called on a number given on their website and the agent assisted us, provided all the options/choices in details and what are the pros and cons to buy a long term policy. How can it be beneficial for us if buy a long term policy. He answered all the queries, we asked him. We haven't used the policy yet, but our experience with agent was great.

My garbage disposal stopped working right before a big dinner party I was hosting, which was pretty stressful! Thankfully, I contacted Liberty Home Guard, and they connected me with a reliable service provider. The technician was so friendly and efficient, he had it working in no time! I was so relieved and grateful that I could still serve my guests without a hitch. Their service is top-notch, and I’ll be recommending them to all my friends!

Rep. Mel ** explained everything clearly and answered all of my questions. He offered me a good deal on six years of the total coverage plan. Now I don't have to worry about having to pay for repairs on my covered items. Great.

Rep was helpful and thorough, and answered all the questions I had about initiating a policy. The team has been very diligent and ensuring customer satisfaction as a newcomer, which is reassuring. Positive experience so far.

Liberty has the best customer service. Work with Jeff ** is always a pleasure. He is one ogf the best customer service agent that you have. Congratulations for that and for help us with our claims...

I’ve had Liberty Home Guard since 2023. I would not recommend them. First my dryer went and they sent me 2 technicians, the first one fixed it for the most part. They sent in another technician because it still wasn’t drying properly, who was useless and LHG offered me a 200 check towards a new dryer as they said it was too old and that’s what it is worth. My dryer was bought in 2012. Gas operated.

My dishwasher started leaking all over the floor, and I was worried about the repair costs. Thankfully, Liberty Home Guard covered it under my service contract! The technician who came out was fantastic - he not only fixed the issue but also took the time to explain what had gone wrong. He was polite, and it felt like he genuinely cared about getting my kitchen back in order. I highly recommend their home warranty plans; they’ve made my life so much easier!

Updated on 11/21/2024: When I gave a 1 Star review on Consumer Affairs website, they reached out to me and after multiple escalations/conversations, they said they would return my premium $620 + $125 I paid for technician visit, provided I delete the review or change the review to 3 stars. When I did not agree to change Consumer Affairs review to 3 stars, they cancelled my subscription. I can take the loss but I don't want any new customers to suffer. I highly recommend any new customers to use other companies. PLEASE AVOID LIBERTY HOME GUARD insurance AT ALL COSTS.

Customer service is relatively responsive with typical hold times and willingness to answer questions and proceed with a claim. However, my experience was that LHG was willing to pay only $250, max, for my claim, while charging a $200 claim fee. Meaning, after paying for insurance/ warranty coverage for a year at almost an $800 premium, I'm capped at a $50 benefit per claim. In fact, LHG wants to use their own repair tech, which means that, per engagement, they actually make an income on top of their annual premium! (Compare this to the benefit from auto insurance, where my premiums are similar, and the amount of benefit and protection the customer receives, because it's a regulated company with laws regarding fraud, coverage, etc. actually provides a net protection for adverse events, such as an accident. What a disparity! Truly this industry of home warrantees needs some oversight and regulation).

My experience with Liberty Home Guard over the past few months has been a true value. I no longer worry about my HVAC system, which used to cause problems every summer. After making a claim last summer, they sent an excellent HVAC technician who recommended a full replacement. Liberty Home Guard approved the replacement and completed the job wonderfully.

Recently, my dishwasher broke down, and Liberty quickly arranged a repair appointment. Within a few days, it was fixed and working perfectly with no further issues. The service from Liberty Home Guard has been great so far, and I hope it continues that way. My friends also signed up with Liberty and are happy with their service. Based on my experience, I feel confident recommending them to anyone in need of reliable home warranty coverage.

The Sales Rep did a good job explaining the benefits of Liberty Home Guard and helped me understand the difference between them and other vendors. I had a very good experience and would recommend them to others.

Liberty Home Guard responded immediately to my quote request and blew AHS out the water. New experience but looking forward to it. Had been with AHS for 13+ years but costs just continued to increase. We shall see.

We have been Liberty Home Guard customers for two years, after trying several others. None compare to the responsiveness and follow-up of LHG. They are prompt, courteous and have technicians that are reliable.

I was happy with Shen **, I called for a quote but I was not able to pay at the moment, he was able to help me out with that, he provided me with a great rate and also explained the coverages that I would have.

My experience with Liberty Home Guard was extremely positive! Thanks to the knowledge of your agents, who assisted me I upgraded my policy!!!! The customer service was so impressive, I literally felt like I was part of the team! Lorie, helped me to change my policy from online to hard copy! I will forever be grateful to Lorie for listening to my concerns and offering a solution,

I had an excellent experience with Liberty Home Guard! When my water heater started malfunctioning, I was concerned about being without hot water. However, they responded quickly and set up an appointment right away. The service provider was professional and knowledgeable, diagnosing the issue promptly and had it fixed in no time. Their efficient service gave me peace of mind, knowing I wouldn’t be stuck without hot water for long. I’m truly grateful for their total home guard coverage, which has made home maintenance so much easier!

Gordan was a wonderful representative. He explained me all the benefits of package very well. He also gave a very good deal. He gave me great discount. He understands my need. He also agreed with my thoughts and make sure that package aligns with my requirements.

Agent provided a very positive experience while providing answers to questions and guiding me through the necessary coverages specific to my needs. Best experience out of the 3 however warranties I have had.

Made a claim for our water heater that is only 5 years old and was denied immediately. Water heater failed and Liberty One Guard would not cover. So I’m out the $85 service call as well as the $600 annual fee. I do not recommend. Beware.

What is wrong with these people? They took a $55 charge from me when I was currently on 3-months free that they gave me for all the mistakes they made but then charged me anyway. I have been waiting for almost three months now to get my freezer fixed. Wrong parts showed up and they keep changing repair vendors. Also, most of the companies they use can't speak very good English so it's real difficult setting up appointments.

I filed a claim for my wine fridge, but unfortunately, the contractor wasn’t able to fix it. I got a call from Sarah, who informed me that they would be replacing the appliance and would provide a list of options that met the minimum requirements, or I could choose something else. Sarah was really helpful and took the time to walk me through the process of my claim. Her customer service was outstanding!

Great customer service and experience. Explained all policy and answered all of the questions that I had. Recommend to anyone needed that is looking for home insurance. Contact them imperially if needed.

Jp ** is one of the best employees Liberty Home Guard has. He communicates extremely well and goes the extra mile to make sure my experience is a pleasurable one. Great job Jp. Keep up the great work!

Liberty has been great in managing my water heater replacement and several HVAC repairs. They’ve always handled everything quickly and professionally. Teresa was incredibly helpful and attentive, ensuring that all my issues were addressed promptly. Their team is knowledgeable, and I’ve been really impressed with how they operate. I highly recommend their service for anyone needing reliable home repair support.

I had an outstanding experience with her! She is truly amazing—always friendly, incredibly knowledgeable, and a great communicator. Her ability to address my concerns with ease made the entire process enjoyable. I felt valued and understood throughout our interaction. Without a doubt, I would love to work with her again in the future. Highly recommend her for anyone seeking top-notch customer service!

What a relief it was to have Liberty Home Guard on my side! When my refrigerator stopped working, I was worried about food spoilage. Fortunately, they responded quickly and sent a technician who diagnosed and fixed the issue in no time. Their service is top-notch, and I'm so grateful for their appliance guard coverage. I'm so glad I chose the best home warranty available, it practically pays for itself!

Ms. ** did a great job handling the issue. He could understand me and handled my work order/ticket properly. I would recommend for home warranty LHG. All your home breakdowns are handled within hours.

We were extremely frustrated with Cinch Home Warranty, so I did research on the best warranty companies. We ended up going with Liberty Home Guard. The representative was very knowledgeable and their customer reviews were outstanding. So glad we made the change!

The gentleman that helped me out was astounding! I didn’t really understand how this whole process worked, and he walked me through it, was patient and helped me understand everything. It was a seamless transaction and I couldn’t have had anybody better help me out! 10/10 recommend.

The representative I worked with was very knowledgeable and provided excellent customer service and explained the details to my understanding. He made sure, I understood everything and provided me with a direct phone number to give him a call back once I was ready to proceed. He also informed me of incentive programs and the ease of filing claims. I am very pleased with the level of professionalism and knowledge I received from the agent I worked with and would highly recommend to anyone else.

I signed up with Liberty Home Guard 4 months ago. After 90 days I had my ice machine go bad ($4000 unit). They set up 3 appointments and each one, nobody showed up. Finally when the 1st tech showed up he ordered parts that turned out to be wrong. Liberty home guard charged me for the parts even after the service fee I paid. The tech then ordered wrong parts again on the second visit. Liberty home guard charged me for the parts. 3rd tech comes out and says all the parts are wrong and I need a new compressor that he will order. Liberty Home guard denied the parts and said they would give me $150 towards the replacement cost of the unit. Really? They said it would have been $350 but they had to charge me for the wrong parts.

The Liberty Home Guard representative was very helpful and straightforward. They found the perfect plan for my home and I appreciate the 24/7 support from their team. Huge shoutout to their onboarding team.

The agent I spoke to was very helpful and detailed. I had been paying too much with a previous insurance. I was planning on switching, after reading reviews on multiple providers, I chose Liberty, and on top of it, was given a reduced rate.

Our rep was Jeff ** helped us out!! Would recommend asking for him!!!! He gave us the answers that we needed in a expeditious way. Would recommend asking for him!!!! You can tell that he has been doing this a while.

Horrible!! Horrible!! They won't pay you ever and will threaten you if you write bad reviews. Stay away!!! I had extreme bad experience. Read reviews in BBB before you decide to go with them. I made a big mistake purchasing a home warranty from them. When I encountered an issue with my dishwasher, their replacement offer was so unreasonable that I decided to cancel my policy, realizing they had no intention of providing adequate coverage.

I had a horrible experience dealing with this company for the plumbing repair of a leaking tub in master bathroom. We paid $250 for the claim filing. A plumber came and left everything open there for 'inspection' and hasn't showed up for the repair for last 2 weeks. Fraudulent and now we have to call another plumber. They keep your calls on endless waiting.

Gave great information to help me make the best decision in protecting myself and my home. Got back to me in a timely manner and did not pressure me to make a quick decision. Very personable and polite.

The process was extremely easy, and the person that helped me was extremely informative and made everything clear and understand, highly recommend this company to family and friends. Don’t forget to download the app. Is extremely user-friendly and you can keep track of your claims as well as submitting them, You can also get someone on the phone very easily 24/7 365.

When my boiler stopped working, I reached out to Liberty Home Guard to schedule an appointment. Emily, the representative I spoke with, was incredibly helpful and took all the necessary details. The technician who arrived the next day was well-prepared and addressed the issue efficiently, with no additional costs. So far, the service has been excellent! I’m hopeful my next claim will be just as smooth.

It was easy to work with him and a pleasant experience. I appreciate his willingness to help me find what I need with a great price point. Once we decided it was sent over and I was able to immediately finish the process. Super easy!

**Review of Liberty Home Guard Home Warranty**. I am extremely frustrated with Liberty Home Guard's service. After providing all the required information for my claim, I’ve experienced an unacceptable delay in receiving a response from their management team. A home warranty is supposed to offer protection for essential systems like air conditioning and heating, so I expected prompt communication, especially from a company that positions itself as reputable. Instead, my experience has been marked by unresponsiveness and misleading practices regarding their service reliability. I hope to receive an update on my claim soon, but based on this experience, I cannot recommend Liberty Home Guard to others. Disappointing and frustrating—definitely not the support I anticipated!

The gentleman who assisted me was very knowledgeable, patient, polite, and courteous as he answered every single question of mine. I'm thankful that I was connected to him and hope if I need to call in the future, the experience is just as good. Highly recommend.

I recently joined Liberty Home Guard and I’m really impressed with how things have gone so far. Jack, who helped me through the process, was incredibly knowledgeable and professional. He made sure I understood everything and was super easy to talk to. The next day, my regional rep called me (I’m sorry, I don’t remember her name), and she was just as helpful. The five-year plan is a great deal and seems more affordable than others I looked into. I’m definitely recommending Liberty Home Guard!

Mel ** was knowledgeable and professional. He always called when he said he would and helped me through the process of initiating my new service plan. I would recommend his services. I hope to work with him again to add another property to my plan.

Great company, only been with them 2 months. Nothing's broken! Happy with the efficiency they answer the phone, and how fast they pull your information from the computer to make sure they have the right customer.

Very informative without being pushy. I did my homework and made several calls to Liberty with questions before purchase. Very good customer service and pricing. Received policy immediately and it's transferable after home sale.

LHG tried to pay me peanuts to not make a repair saying the equipment was too old and its value is zero according to their internal secret pricing guide. My issue is that the technician they sent out said the equipment was functioning perfectly, so I didn’t see why we were talking about the value of the equipment and not servicing what the technician said it needed to function as expected. It’s been over a month and a half and they still haven’t made the repair.

The warranty company eventually did reach out to me to try to resolve my issue. Although I already canceled my policy, the Agent I spoke with was willing to work something out with me. My plumbing problem wasn't repaired, but I was reimbursed a decent amount of my money.

Liberty Home Guard truly stands out for their exceptional service. Their responsiveness is impressive, and the contractors they send are consistently respectful and knowledgeable. Working with them is always a pleasant experience. Unlike my previous home warranty company, which made everything difficult and was reluctant to pay out claims, They have been accommodating and honest. I recommend them to anyone looking for a reliable home warranty!

I cannot give any feedback YET about the service or coverage provided by Liberty Home Guard’s warranty, as I have not yet made any claims or received service. But I can say that the representative who helped me sign up, George, was such a huge help. He was happy to answer all of my questions thoughtfully and thoroughly, ensuring that I got what I needed out of my plan—nothing more and nothing less. He was personable, genuine, and generally a pleasure to work with. I think it’s great that we are assigned a representative who takes care of us throughout the course of our contract. I am hoping that coverage with LHG is as good as George’s service was, because if so, we’ll be in good hands. Thanks George!

Grace was very professional! She asked how my air conditioning system was performing, listened carefully to my description of the issue, and assured me that a technician would reach out within 24 to 48 hours. She was super clear about everything and kept me in the loop, which made the whole thing a lot less stressful. Really appreciate his help and can’t wait to get my AC sorted!

Everyone I've talked to has been friendly and professional. I have not had to make any claims as of yet, so I cannot report on any experience of that. The list of items covered is quite a lot and very detailed.

Working with the representative from Liberty Home Guard was a good experience. After presenting the details, they patiently answered all my questions and clarified everything thoroughly. Even when I asked the same question multiple times to ensure I understood my coverage, they remained professional and attentive. Their support was truly appreciated.

This company refused to issue a refund. This company refused to acknowledge my cancellation request until after the 30 days. They attempted to debit my account 14 times 2 days prior to due date for payment. Rude and shady business practices. Definitely stay away from this company.

Alex was exceptionally helpful and patient. I missed a crucial email and didn’t provide my options for a claim. Alex went above and beyond, working with the services team to ensure I got the additional details and updates needed to resolve the issue. Thanks for your outstanding assistance. This kind of service definitely deserves top ratings!!!!

Chris was a pleasure to handle me coming onboard with Liberty Home Guard. I also like the fact that there was a follow up call making sure that I received all information and a copy of my warranty. I like that in a company.

Awful experience. Technician was supposed to arrive on Friday. Failed to arrive. Called and complained and they sent another technician for Saturday who didn't show up. Apparently, LHG had given him the wrong contact information for me. What's frustrating is why make an appointment if you have to talk to me first? Just show up for the appointment. The technician never showed up and LHG has refused to fix the situation. Will cancel my coverage and find another company. This is ridiculous.

Kevin was very informative and professional. He helped me find the warranty best suited for our needs. He took the time out to explain coverages and prices so I could make an informed decision. I'm very happy with my experience and warranty for our new home.

Good experience buying policy with Mr. **. The website had good information on the coverage options. I was contemplating and he called me with better options. The rates were good and competitive. Highly recommend to friends and family.

Hi. I just wanted to take a moment to share my appreciation for the exceptional service I received from Mel. From start to finish, Mel demonstrated an outstanding level of professionalism and kindness. She went above and beyond to ensure all my concerns were addressed and provided solutions that truly made a difference. Mel’s patience, clear communication, and positive attitude were greatly appreciated and made my experience truly enjoyable. Thank you for having such a dedicated and skilled team member. Mel’s service is a testament to the high standards of your customer care.

Gary did an amazing job with assisting me in purchasing my policy. He was respectful, knowledgeable and creative when it came to getting me the coverage and payment parameters that best suited my needs. High recommend Liberty Home Guard and their support staff!

Great salesmanship and very professional. I appreciate the time and effort spent with this transaction. This is a new policy. Time will tell to determine if this was a great Investment or not. Thank you for everything.

2/2024 – Agreed with LHG to have them install the Carrier equipment and we paid $9845.72 to LHG through PayPal. 3/8/24 – Two gentlemen from Habile Repair came to our house with the equipment. They unpacked the equipment and started the process at 1 PM. About two hours into the job, one of the technicians fell through the ceiling and created a large hole in a perfectly fine ceiling in the living room. They finally finished installing the equipment around 8 PM and said that they were finished. We tried to use the heater on a very cold night (low of 45 degrees) and it would not come on. They left without testing the heater and come to find out it’s because it was not installed properly nor was the exhaust hooked up.

My first experience with Liberty Home Guard went smoothly. I filed my claim through the app, and they quickly assigned a local plumber for the next day. The technician arrived on time, figured out the issues with our toilets, sent the details to Liberty, and got approval for the repair. Overall, the whole experience was handled efficiently and professionally.

Anyone trying to decide on Liberty and reading this, please note that they are scammers. They will always have a standard response to any claim- the item has passed its life so we can only pay peanuts, instead pay us so that we can give you a brand new item. Don't fall for it, stay as far as possible.

I called in to get me ice maker fixed, they hired a contractor and he ordered parts. He installed parts and the ice maker did not work. They called the contractor to come and fix the problem but they couldn't get in touch with him. They found another contractor and they came out and said the ice maker wasn't working so needed to order the same parts as the first guy. Now Liberty Home Guard wants me to pay installation fee to the new contractor???! Because they hired a bad first contractor I have to pay for their screw up!! Liberty Home Guard is like every insurance company, they take your money and do not want to pay anything out. I would look somewhere else if it were me. Liberty Home Guard is a terrible company!!

This company is by far the worst homeowners insurance company to ever exist. Our washer and dryer broke and when we filed a claim they sent someone to come look at it and determine if it can be fixed. The first guy told them it can not be fixed. We need a new one. Instead of listening to the first tech they sent another one. They said it needs a new part, by now we are weeks into this situation with no washer and dryer. The second guy orders the part to come to try and "fix" it again and they said it can't be fixed. They have to order a different part. They tried to blame it on us that we used it since last time they were here which we didn't and that's why it needs another new part. We are now 4x that a tech has come to try to fix this washer and dryer and it still is not fixed they said they have to order another part instead of just telling the company we need a new washer and dryer.

I recently signed up for Liberty Home Guard, and I couldn't be more pleased with the experience. Chris, the sales representative who assisted me, was outstanding. He was incredibly knowledgeable, patient, and made the entire process seamless. Chris took the time to explain all the coverage options in detail, ensuring I understood what I was getting and how it would benefit my home. His professionalism and friendly demeanor made me feel confident in my decision to choose Liberty Home Guard. I highly recommend them to anyone looking for reliable home warranty coverage. Thank you, Chris, for your excellent service!

Very nice startup process, Chris ** helped me a lot to sign up and start the home warranty. So far so good, I am looking forward to the next steps working with them. I also received a call from customer service asking if I am satisfied, Lorie ** is great!

Liberty Home Guard agreed to fix the issue with my septic system without sending a repairman to diagnose it first, which really sped things up. After I submitted my claim through their portal, they asked a few questions and determined that a replacement was needed rather than a repair. It’s wonderful to have a home warranty company that delivers on their commitments. Reliable and trustworthy!

Our home is 13 years old and I was beginning to be concerned that we could be in a situation were we'd have a large unplanned out of pocket expense. I did lots of research, read lots of reviews, and after speaking with Joshua on several occasions, I decided to go with Liberty Home Guard. At no time did Joshua try to do a hard close on me. He respected the fact that I wasn't going to buy in our first or second conversation.

Fred ** "helped" me decide which policy would be best for ME, not Fred nor the company. He was polite, friendly and very professional and took time to explain each policy. I would highly recommend Fred to help everyone with their needs.

Absolutely horrible company, please do not use them! We recently got a plan and needed an issue with our AC fixed, 2 months later nothing has been done. They sent tech after tech to our house but kept denying the service as the tech's quote was “too high”. They needed to do a diagnostic so the tech would come out for the first time to assess the issue, then they said they’d need to do further inspection of the ducts but before that, Liberty would have to approve the work.

I signed up for Liberty Home guard after having issues with American Home Shield. I looked up major home warranty companies and lhg was usually at the top of the list. I am still in the period before my home warranty activates so I can't comment on the actual services provided. The sales rep was knowledgeable and kind and courteous. He was able to find additional discounts for me which was much appreciated. I will update my review when and if I utilize the service.

Liberty Home Guard really delivered when my air conditioning system broke down on a Friday evening. They resolved the issue in no time, and I was grateful to have it fixed within a few hours, especially with the hot weather.

As a realtor, I’m always on the lookout for reliable home warranty companies to recommend to my clients. Liberty Home Guard offers comprehensive home protection plans that cover everything from appliances like washers and dryers to essential systems such as HVAC and water heaters. Their technicians are always timely and courteous.

I would give them 1/2 to no star if I could. If you are evenly remotely considering them for your home warranty needs run as fast as you can. I have dealt with numerous home warranty companies over the years but have never had such poor service. I filed a claim on 6/20/24 for an air conditioning unit that had quit working which was covered by the plan. I was advised they had no technicians available but if I got my own they would reimburse me after the technician sent in a diagnosis. He came immediately and said the blower motor went out and I submitted his diagnosis.

Smooth process at sign-up. Will see how it is after I actually use it. Heard great things about the company through a lot of platform. Hopefully I don’t get disappointed. Follow-up call was great. Good customer service.

RIP OFF - DO NOT USE! They charged me $60 Per month, which I paid per the agreement, then I submitted two claims with a cost of $75 each and they did not resolve either. With the first one they sent a tech from two hours away and then when he advised what needed to be done they told me I needed to pay the labor, which was $200, which was high because he was driving from two hours away and that was not my choice. Moreover, the broken part cost $12 on Amazon. The second claim I never got a response so I emailed after a few weeks and they finally sent me an email and they kept sending emails that’s stated I hadn’t responded when in fact I had.

Updated on 08/29/2024: The matter is resolved.

We have been using Choice Home Warranty for the past few years and we had some bitter experiences with the service they provided. We wanted to switch to something else this year and when I did some research, Liberty Home Guard came up in the top 5 in all the sites where I researched this. The sign up experience was very smooth and the Salesperson was able to accommodate all of our needs and answered all our questions!

WORST WARRANTY COMPANY EVER!!! Refrigerator Claim filed on 4/29/24. Claim status on 8/23/24 - OUTSTANDING. No. of calls made by me to warranty company - 35 (20 in the last 3 weeks). No. of calls made by warranty company to me - 0. No. of emails sent by me to orders & service department - 10. No. of emails sent by warranty company to me - 3 (excluding automated updates when they order a part which come without a tracking number). Wish there was an option to highlight such experiences with something other star(s). 1 star reviews are usually reserved for much better experiences than this. WORST WARRANTY COMPANY EVER!!!

When I started searching for home warranty policy, Liberty was always in the top 5 of everyone's/website's list. I chose Liberty. The monthly price ($55 a month) was great (especially for my household budget) for a comprehensive policy.

Chris ** was great and quick at responding to my request even though it was late night. He also called and explained the policy in detail. His English speaking was just a little difficult to understand on the phone.

I had a great experience renewing with Liberty Home Guard. The agent was very helpful and gave me all the details I asked. I am very happy with their service. I recommend them to my friends all the time.

Biggest home warranty Scammer, offer to only cover $750 towards a $12910.00 replacement cost for my home AC unit, and it have to done through them to get the $750. Otherwise it's only $250 to me if I get it replaced by my company of choice, I got a quote for $6400.00 for complete replacement and they want me to pay them $12910.00 out-of-pocket through them,.Claim #.

DO NOT USE THIS COMPANY!!! It has been nothing but headaches, they make excuses, and do not answer email when you have questions or concerns: They also will not let you speak to a supervisor and the resolution department is extremely rude. Stay away. 108 degree and a/c goes out, they they have no emergency service and take 4 days to get resolution then they say that I need a new system, so they are not covering it. All it was was the fan motor.

My partner and I purchased a policy from them (policy# **) and we learned the hard way that they use deceptive tactics to avoid paying for replacements, leaving you high and dry when you need them most. Under Limits of Liability section of the contract (Section H.10 in my contract), it reads ‘LHG will cover up to the Covered Item’s Book Value’. But here's the catch: **they get to decide what the "book value" is, and they do so completely arbitrarily.**

Updated on 08/17/2024: LHG sent the wrong size garbage disposal that needed to have new plumbing put in which this tech does not do. 2 weeks have gone by and service is incomplete the contract states under normal conditions it will be done in 48 hours. Looks like I'll be waiting another few weeks for my claims to be resolved.

Almost 2 months ago I filed a claim because my freezer on my refrigerator was not keeping my food frozen. I paid $125.00 to file the claim. The technician came out and said that a motor needed to be replaced. Liberty Home Guard charged me another $250.00 just to have this part installed. IT DID NOT FIX THE ISSUE. Then they tell me today that the whole refrigerator needs to be replaced and they are going to give me $175.00 for me to buy a replacement refrigerator. I am already out $375.00 that I paid LIBERTY HOME GUARD and they only want to give me $175.00. This is NOT ACCEPTABLE. I am out MORE money for filing the claim not to mention the loss of food continuously since 6/29/2024 when I filed the claim. Not to mention the initial $604 I paid for a “whole home guard”. Save your money and pick a different company!!!

Give zero stars if I could…. Warning to those considering this company - don’t sign up with them. Even in the realm of insurance companies they are by far the worst customer service I have ever dealt with. Refusal of claims, technician no shows and rescheduling multiple times over, inflated pricing. Cannot get a supervisor on the phone or any follow through. Has been the most frustrating and aggravating experience trying to deal with them. Save yourself the $699 and put it towards your own repairs/replacements.

I can't thank them enough for taking away one more pain point that I have had to deal with while trying to get moved into a new home. To have a washer go, just seemed over the top for me. They were quick to schedule someone to diagnosis the washer was shot. They were quick to get the process moving for a new washer delivered, or offered me the option to buy one with money towards it. I was not picky and just had them handle everything. I still had/have too much to do to get a house up to snuff.

Our a/c went out in the middle of a Texas summer. Liberty promptly dispatched a local technician who had us up and running in 48 hours. We are very thankful and appreciative (and cool). So glad our home is protected with Liberty.

The serviceman reached out a few hours after I placed the claim. He arrived the next morning and diagnosed the problem. He showed great diligence in fixing the issue and made more effort to clean up the entire washer before he left.

The claim went perfectly from start to finish. Liberty took the claim and I used my own plumber. I couldn't be more pleased with Liberty Home Guard, and I have tried all of the home warranty companies.

Lori made sure my plumbing claim was handled in a timely manner. She called to check up if the plumber came on schedule time. Also, she advised me to call her back when he completed my plumbing problem. She expressed her concerns about my plumbing being fixed and gave me more information in reference to my home warranty that I wasn't aware of. I will recommend Liberty Homeguard warranty to all homeowners.

This company is a scam and they treat their customers like trash. They tell you have to wait 1-2 days for a response every time you call. They have you on hold for ridiculous amounts of time and they come up with a way for them to not cover your claim after delaying your claim for months. When you ask for proof they try to play on your intelligence. Don’t waste your money. They have you sign a document that says you can’t pursue legal action against them. Scammers who take advantage of people by trying to literally sell you a dream with nightmares underneath.

Purchased home warranty through Liberty Home Guard. I asked all the necessary questions regarding their plans if they cover both parts and labor, and, my answer was yes. I even asked for coverage plans and coverages. I was told they cover both for parts and labor. I purchased the best plan they had available. Had my first repair, technician said my garage door opener needs to be replaced. Come to find out customers pay for ALL LABOR on any replacement and they provide parts ONLY! WELL, the agent who sold me the plan left that portion out. After purchasing the contract I actually had to call them back and ask for a copy of my contract which was NOT sent to me.

They are very patient and kind and professional and quick to resolve every issue. I deeply appreciate them. They helped me resolve several issues back to back during the process of my transition into my new home.

Awful scam. Their customer service rep “Henry **” is a fake person they all refer to. They sell policies they have no intention of paying claims on. They are a wholesaler selling their appliances under the guise of a warranty company. Complete scam. No return calls. Fake BBB profile sent to me during sales pitch.

Terrible rip off company. First my dryer stopped working, a week later they sent a fly by night Technician who ordered parts, a week later returned to replace parts. Dryer worked once. Never paid for replacement that was needed. A year later my ac compressor fan stop working July in Florida. Again a week before the Technician comes, he files the report for replacement fan, LHG tells him to wait, they may elect to replace instead. They tell me we should replace it and it would be greatly discounted. We agreed only to have to wait two more weeks. This is now a month long endeavor. Again fly by night Technician shows up and takes 9 hours to replace by himself. The greatly discounted price $5800.00. That's $500 off. Left a bad review on Google including never being paid for dryer.

The ONLY reason Liberty Home Guard reason receives a one star is because I could not leave them a zero. They didn’t do ANYTHING for me but take my money. This is a SCAM at the highest level. Save your money. If your appliance is truly broken someone who can’t fix it will come to your home. They will order some parts and make you pay again for technician to install the parts. That technician will not fix your appliance and you’ll be out several hundred dollars and a broken appliance. Take your monthly fee, the service fee, and installation fee and use it to buy another appliance. By the time you pay all those fees you have spent enough to halfway get another one anyway.

Do not do business with Liberty Home Guard. I signed up for service with this company and four months later when I had a claim, they said they never took any payments. This was after I had gotten acceptance letter emails. It took about three weeks to get this resolved. I had to pay for four months of backpay. After getting that resolved, they started the claim on my AC unit. They would not honor my unit's claim because it was 20 years old. That was understandable. This is where the big problem came up. I paid the deductible and had to pay nearly $6,000 for a new unit and installation. The unit went out in less than three weeks. It took a week for them to call me to set up an appointment. I was given a hard time about speaking with management. The unit went out three more times between 06/24 and 07/22. They changed the company that did the installation and sent another company.

On wait at least 10 minutes. I don’t know where the call center was located. I asked for someone from the US so I could understand what they said. It never happened. I asked for managers to talk to, out of at least 4 times a manager named Kato called. My claim started 6/15/24 and finally fixed 7/20/24 for a fan motor in an air conditioner under warranty. No written information provided. When someone did answer, when my question or concern was made, I was always put on hold for another 10 minutes before I was given an answer. They said the office was in New York but I never out of no less than 15 calls did I ever speak to someone I could understand.