Liberty Home Guard Reviews

**Review of Liberty Home Guard Home Warranty**. I am extremely frustrated with Liberty Home Guard's service. After providing all the required information for my claim, I’ve experienced an unacceptable delay in receiving a response from their management team. A home warranty is supposed to offer protection for essential systems like air conditioning and heating, so I expected prompt communication, especially from a company that positions itself as reputable. Instead, my experience has been marked by unresponsiveness and misleading practices regarding their service reliability. I hope to receive an update on my claim soon, but based on this experience, I cannot recommend Liberty Home Guard to others. Disappointing and frustrating—definitely not the support I anticipated!

The gentleman who assisted me was very knowledgeable, patient, polite, and courteous as he answered every single question of mine. I'm thankful that I was connected to him and hope if I need to call in the future, the experience is just as good. Highly recommend.

I recently joined Liberty Home Guard and I’m really impressed with how things have gone so far. Jack, who helped me through the process, was incredibly knowledgeable and professional. He made sure I understood everything and was super easy to talk to. The next day, my regional rep called me (I’m sorry, I don’t remember her name), and she was just as helpful. The five-year plan is a great deal and seems more affordable than others I looked into. I’m definitely recommending Liberty Home Guard!

Mel ** was knowledgeable and professional. He always called when he said he would and helped me through the process of initiating my new service plan. I would recommend his services. I hope to work with him again to add another property to my plan.

Great company, only been with them 2 months. Nothing's broken! Happy with the efficiency they answer the phone, and how fast they pull your information from the computer to make sure they have the right customer.

Very informative without being pushy. I did my homework and made several calls to Liberty with questions before purchase. Very good customer service and pricing. Received policy immediately and it's transferable after home sale.

LHG tried to pay me peanuts to not make a repair saying the equipment was too old and its value is zero according to their internal secret pricing guide. My issue is that the technician they sent out said the equipment was functioning perfectly, so I didn’t see why we were talking about the value of the equipment and not servicing what the technician said it needed to function as expected. It’s been over a month and a half and they still haven’t made the repair.

The warranty company eventually did reach out to me to try to resolve my issue. Although I already canceled my policy, the Agent I spoke with was willing to work something out with me. My plumbing problem wasn't repaired, but I was reimbursed a decent amount of my money.

Liberty Home Guard truly stands out for their exceptional service. Their responsiveness is impressive, and the contractors they send are consistently respectful and knowledgeable. Working with them is always a pleasant experience. Unlike my previous home warranty company, which made everything difficult and was reluctant to pay out claims, They have been accommodating and honest. I recommend them to anyone looking for a reliable home warranty!

I cannot give any feedback YET about the service or coverage provided by Liberty Home Guard’s warranty, as I have not yet made any claims or received service. But I can say that the representative who helped me sign up, George, was such a huge help. He was happy to answer all of my questions thoughtfully and thoroughly, ensuring that I got what I needed out of my plan—nothing more and nothing less. He was personable, genuine, and generally a pleasure to work with. I think it’s great that we are assigned a representative who takes care of us throughout the course of our contract. I am hoping that coverage with LHG is as good as George’s service was, because if so, we’ll be in good hands. Thanks George!

Grace was very professional! She asked how my air conditioning system was performing, listened carefully to my description of the issue, and assured me that a technician would reach out within 24 to 48 hours. She was super clear about everything and kept me in the loop, which made the whole thing a lot less stressful. Really appreciate his help and can’t wait to get my AC sorted!

Everyone I've talked to has been friendly and professional. I have not had to make any claims as of yet, so I cannot report on any experience of that. The list of items covered is quite a lot and very detailed.

Working with the representative from Liberty Home Guard was a good experience. After presenting the details, they patiently answered all my questions and clarified everything thoroughly. Even when I asked the same question multiple times to ensure I understood my coverage, they remained professional and attentive. Their support was truly appreciated.

This company refused to issue a refund. This company refused to acknowledge my cancellation request until after the 30 days. They attempted to debit my account 14 times 2 days prior to due date for payment. Rude and shady business practices. Definitely stay away from this company.

Alex was exceptionally helpful and patient. I missed a crucial email and didn’t provide my options for a claim. Alex went above and beyond, working with the services team to ensure I got the additional details and updates needed to resolve the issue. Thanks for your outstanding assistance. This kind of service definitely deserves top ratings!!!!

Chris was a pleasure to handle me coming onboard with Liberty Home Guard. I also like the fact that there was a follow up call making sure that I received all information and a copy of my warranty. I like that in a company.

Awful experience. Technician was supposed to arrive on Friday. Failed to arrive. Called and complained and they sent another technician for Saturday who didn't show up. Apparently, LHG had given him the wrong contact information for me. What's frustrating is why make an appointment if you have to talk to me first? Just show up for the appointment. The technician never showed up and LHG has refused to fix the situation. Will cancel my coverage and find another company. This is ridiculous.

Kevin was very informative and professional. He helped me find the warranty best suited for our needs. He took the time out to explain coverages and prices so I could make an informed decision. I'm very happy with my experience and warranty for our new home.

Good experience buying policy with Mr. **. The website had good information on the coverage options. I was contemplating and he called me with better options. The rates were good and competitive. Highly recommend to friends and family.

Hi. I just wanted to take a moment to share my appreciation for the exceptional service I received from Mel. From start to finish, Mel demonstrated an outstanding level of professionalism and kindness. She went above and beyond to ensure all my concerns were addressed and provided solutions that truly made a difference. Mel’s patience, clear communication, and positive attitude were greatly appreciated and made my experience truly enjoyable. Thank you for having such a dedicated and skilled team member. Mel’s service is a testament to the high standards of your customer care.

Gary did an amazing job with assisting me in purchasing my policy. He was respectful, knowledgeable and creative when it came to getting me the coverage and payment parameters that best suited my needs. High recommend Liberty Home Guard and their support staff!

Great salesmanship and very professional. I appreciate the time and effort spent with this transaction. This is a new policy. Time will tell to determine if this was a great Investment or not. Thank you for everything.

2/2024 – Agreed with LHG to have them install the Carrier equipment and we paid $9845.72 to LHG through PayPal. 3/8/24 – Two gentlemen from Habile Repair came to our house with the equipment. They unpacked the equipment and started the process at 1 PM. About two hours into the job, one of the technicians fell through the ceiling and created a large hole in a perfectly fine ceiling in the living room. They finally finished installing the equipment around 8 PM and said that they were finished. We tried to use the heater on a very cold night (low of 45 degrees) and it would not come on. They left without testing the heater and come to find out it’s because it was not installed properly nor was the exhaust hooked up.

My first experience with Liberty Home Guard went smoothly. I filed my claim through the app, and they quickly assigned a local plumber for the next day. The technician arrived on time, figured out the issues with our toilets, sent the details to Liberty, and got approval for the repair. Overall, the whole experience was handled efficiently and professionally.

Anyone trying to decide on Liberty and reading this, please note that they are scammers. They will always have a standard response to any claim- the item has passed its life so we can only pay peanuts, instead pay us so that we can give you a brand new item. Don't fall for it, stay as far as possible.

I called in to get me ice maker fixed, they hired a contractor and he ordered parts. He installed parts and the ice maker did not work. They called the contractor to come and fix the problem but they couldn't get in touch with him. They found another contractor and they came out and said the ice maker wasn't working so needed to order the same parts as the first guy. Now Liberty Home Guard wants me to pay installation fee to the new contractor???! Because they hired a bad first contractor I have to pay for their screw up!! Liberty Home Guard is like every insurance company, they take your money and do not want to pay anything out. I would look somewhere else if it were me. Liberty Home Guard is a terrible company!!

This company is by far the worst homeowners insurance company to ever exist. Our washer and dryer broke and when we filed a claim they sent someone to come look at it and determine if it can be fixed. The first guy told them it can not be fixed. We need a new one. Instead of listening to the first tech they sent another one. They said it needs a new part, by now we are weeks into this situation with no washer and dryer. The second guy orders the part to come to try and "fix" it again and they said it can't be fixed. They have to order a different part. They tried to blame it on us that we used it since last time they were here which we didn't and that's why it needs another new part. We are now 4x that a tech has come to try to fix this washer and dryer and it still is not fixed they said they have to order another part instead of just telling the company we need a new washer and dryer.

I recently signed up for Liberty Home Guard, and I couldn't be more pleased with the experience. Chris, the sales representative who assisted me, was outstanding. He was incredibly knowledgeable, patient, and made the entire process seamless. Chris took the time to explain all the coverage options in detail, ensuring I understood what I was getting and how it would benefit my home. His professionalism and friendly demeanor made me feel confident in my decision to choose Liberty Home Guard. I highly recommend them to anyone looking for reliable home warranty coverage. Thank you, Chris, for your excellent service!

Very nice startup process, Chris ** helped me a lot to sign up and start the home warranty. So far so good, I am looking forward to the next steps working with them. I also received a call from customer service asking if I am satisfied, Lorie ** is great!

Liberty Home Guard agreed to fix the issue with my septic system without sending a repairman to diagnose it first, which really sped things up. After I submitted my claim through their portal, they asked a few questions and determined that a replacement was needed rather than a repair. It’s wonderful to have a home warranty company that delivers on their commitments. Reliable and trustworthy!

Our home is 13 years old and I was beginning to be concerned that we could be in a situation were we'd have a large unplanned out of pocket expense. I did lots of research, read lots of reviews, and after speaking with Joshua on several occasions, I decided to go with Liberty Home Guard. At no time did Joshua try to do a hard close on me. He respected the fact that I wasn't going to buy in our first or second conversation.

Fred ** "helped" me decide which policy would be best for ME, not Fred nor the company. He was polite, friendly and very professional and took time to explain each policy. I would highly recommend Fred to help everyone with their needs.

Absolutely horrible company, please do not use them! We recently got a plan and needed an issue with our AC fixed, 2 months later nothing has been done. They sent tech after tech to our house but kept denying the service as the tech's quote was “too high”. They needed to do a diagnostic so the tech would come out for the first time to assess the issue, then they said they’d need to do further inspection of the ducts but before that, Liberty would have to approve the work.

I signed up for Liberty Home guard after having issues with American Home Shield. I looked up major home warranty companies and lhg was usually at the top of the list. I am still in the period before my home warranty activates so I can't comment on the actual services provided. The sales rep was knowledgeable and kind and courteous. He was able to find additional discounts for me which was much appreciated. I will update my review when and if I utilize the service.

Liberty Home Guard really delivered when my air conditioning system broke down on a Friday evening. They resolved the issue in no time, and I was grateful to have it fixed within a few hours, especially with the hot weather.

As a realtor, I’m always on the lookout for reliable home warranty companies to recommend to my clients. Liberty Home Guard offers comprehensive home protection plans that cover everything from appliances like washers and dryers to essential systems such as HVAC and water heaters. Their technicians are always timely and courteous.

I would give them 1/2 to no star if I could. If you are evenly remotely considering them for your home warranty needs run as fast as you can. I have dealt with numerous home warranty companies over the years but have never had such poor service. I filed a claim on 6/20/24 for an air conditioning unit that had quit working which was covered by the plan. I was advised they had no technicians available but if I got my own they would reimburse me after the technician sent in a diagnosis. He came immediately and said the blower motor went out and I submitted his diagnosis.

Smooth process at sign-up. Will see how it is after I actually use it. Heard great things about the company through a lot of platform. Hopefully I don’t get disappointed. Follow-up call was great. Good customer service.

RIP OFF - DO NOT USE! They charged me $60 Per month, which I paid per the agreement, then I submitted two claims with a cost of $75 each and they did not resolve either. With the first one they sent a tech from two hours away and then when he advised what needed to be done they told me I needed to pay the labor, which was $200, which was high because he was driving from two hours away and that was not my choice. Moreover, the broken part cost $12 on Amazon. The second claim I never got a response so I emailed after a few weeks and they finally sent me an email and they kept sending emails that’s stated I hadn’t responded when in fact I had.

Updated on 08/29/2024: The matter is resolved.

We have been using Choice Home Warranty for the past few years and we had some bitter experiences with the service they provided. We wanted to switch to something else this year and when I did some research, Liberty Home Guard came up in the top 5 in all the sites where I researched this. The sign up experience was very smooth and the Salesperson was able to accommodate all of our needs and answered all our questions!

WORST WARRANTY COMPANY EVER!!! Refrigerator Claim filed on 4/29/24. Claim status on 8/23/24 - OUTSTANDING. No. of calls made by me to warranty company - 35 (20 in the last 3 weeks). No. of calls made by warranty company to me - 0. No. of emails sent by me to orders & service department - 10. No. of emails sent by warranty company to me - 3 (excluding automated updates when they order a part which come without a tracking number). Wish there was an option to highlight such experiences with something other star(s). 1 star reviews are usually reserved for much better experiences than this. WORST WARRANTY COMPANY EVER!!!

When I started searching for home warranty policy, Liberty was always in the top 5 of everyone's/website's list. I chose Liberty. The monthly price ($55 a month) was great (especially for my household budget) for a comprehensive policy.

Chris ** was great and quick at responding to my request even though it was late night. He also called and explained the policy in detail. His English speaking was just a little difficult to understand on the phone.

I had a great experience renewing with Liberty Home Guard. The agent was very helpful and gave me all the details I asked. I am very happy with their service. I recommend them to my friends all the time.

Biggest home warranty Scammer, offer to only cover $750 towards a $12910.00 replacement cost for my home AC unit, and it have to done through them to get the $750. Otherwise it's only $250 to me if I get it replaced by my company of choice, I got a quote for $6400.00 for complete replacement and they want me to pay them $12910.00 out-of-pocket through them,.Claim #.

DO NOT USE THIS COMPANY!!! It has been nothing but headaches, they make excuses, and do not answer email when you have questions or concerns: They also will not let you speak to a supervisor and the resolution department is extremely rude. Stay away. 108 degree and a/c goes out, they they have no emergency service and take 4 days to get resolution then they say that I need a new system, so they are not covering it. All it was was the fan motor.

My partner and I purchased a policy from them (policy# **) and we learned the hard way that they use deceptive tactics to avoid paying for replacements, leaving you high and dry when you need them most. Under Limits of Liability section of the contract (Section H.10 in my contract), it reads ‘LHG will cover up to the Covered Item’s Book Value’. But here's the catch: **they get to decide what the "book value" is, and they do so completely arbitrarily.**

Updated on 08/17/2024: LHG sent the wrong size garbage disposal that needed to have new plumbing put in which this tech does not do. 2 weeks have gone by and service is incomplete the contract states under normal conditions it will be done in 48 hours. Looks like I'll be waiting another few weeks for my claims to be resolved.

Almost 2 months ago I filed a claim because my freezer on my refrigerator was not keeping my food frozen. I paid $125.00 to file the claim. The technician came out and said that a motor needed to be replaced. Liberty Home Guard charged me another $250.00 just to have this part installed. IT DID NOT FIX THE ISSUE. Then they tell me today that the whole refrigerator needs to be replaced and they are going to give me $175.00 for me to buy a replacement refrigerator. I am already out $375.00 that I paid LIBERTY HOME GUARD and they only want to give me $175.00. This is NOT ACCEPTABLE. I am out MORE money for filing the claim not to mention the loss of food continuously since 6/29/2024 when I filed the claim. Not to mention the initial $604 I paid for a “whole home guard”. Save your money and pick a different company!!!

Give zero stars if I could…. Warning to those considering this company - don’t sign up with them. Even in the realm of insurance companies they are by far the worst customer service I have ever dealt with. Refusal of claims, technician no shows and rescheduling multiple times over, inflated pricing. Cannot get a supervisor on the phone or any follow through. Has been the most frustrating and aggravating experience trying to deal with them. Save yourself the $699 and put it towards your own repairs/replacements.

I can't thank them enough for taking away one more pain point that I have had to deal with while trying to get moved into a new home. To have a washer go, just seemed over the top for me. They were quick to schedule someone to diagnosis the washer was shot. They were quick to get the process moving for a new washer delivered, or offered me the option to buy one with money towards it. I was not picky and just had them handle everything. I still had/have too much to do to get a house up to snuff.

Our a/c went out in the middle of a Texas summer. Liberty promptly dispatched a local technician who had us up and running in 48 hours. We are very thankful and appreciative (and cool). So glad our home is protected with Liberty.

The serviceman reached out a few hours after I placed the claim. He arrived the next morning and diagnosed the problem. He showed great diligence in fixing the issue and made more effort to clean up the entire washer before he left.

The claim went perfectly from start to finish. Liberty took the claim and I used my own plumber. I couldn't be more pleased with Liberty Home Guard, and I have tried all of the home warranty companies.

Lori made sure my plumbing claim was handled in a timely manner. She called to check up if the plumber came on schedule time. Also, she advised me to call her back when he completed my plumbing problem. She expressed her concerns about my plumbing being fixed and gave me more information in reference to my home warranty that I wasn't aware of. I will recommend Liberty Homeguard warranty to all homeowners.

This company is a scam and they treat their customers like trash. They tell you have to wait 1-2 days for a response every time you call. They have you on hold for ridiculous amounts of time and they come up with a way for them to not cover your claim after delaying your claim for months. When you ask for proof they try to play on your intelligence. Don’t waste your money. They have you sign a document that says you can’t pursue legal action against them. Scammers who take advantage of people by trying to literally sell you a dream with nightmares underneath.

Purchased home warranty through Liberty Home Guard. I asked all the necessary questions regarding their plans if they cover both parts and labor, and, my answer was yes. I even asked for coverage plans and coverages. I was told they cover both for parts and labor. I purchased the best plan they had available. Had my first repair, technician said my garage door opener needs to be replaced. Come to find out customers pay for ALL LABOR on any replacement and they provide parts ONLY! WELL, the agent who sold me the plan left that portion out. After purchasing the contract I actually had to call them back and ask for a copy of my contract which was NOT sent to me.

They are very patient and kind and professional and quick to resolve every issue. I deeply appreciate them. They helped me resolve several issues back to back during the process of my transition into my new home.

Awful scam. Their customer service rep “Henry **” is a fake person they all refer to. They sell policies they have no intention of paying claims on. They are a wholesaler selling their appliances under the guise of a warranty company. Complete scam. No return calls. Fake BBB profile sent to me during sales pitch.

Terrible rip off company. First my dryer stopped working, a week later they sent a fly by night Technician who ordered parts, a week later returned to replace parts. Dryer worked once. Never paid for replacement that was needed. A year later my ac compressor fan stop working July in Florida. Again a week before the Technician comes, he files the report for replacement fan, LHG tells him to wait, they may elect to replace instead. They tell me we should replace it and it would be greatly discounted. We agreed only to have to wait two more weeks. This is now a month long endeavor. Again fly by night Technician shows up and takes 9 hours to replace by himself. The greatly discounted price $5800.00. That's $500 off. Left a bad review on Google including never being paid for dryer.

The ONLY reason Liberty Home Guard reason receives a one star is because I could not leave them a zero. They didn’t do ANYTHING for me but take my money. This is a SCAM at the highest level. Save your money. If your appliance is truly broken someone who can’t fix it will come to your home. They will order some parts and make you pay again for technician to install the parts. That technician will not fix your appliance and you’ll be out several hundred dollars and a broken appliance. Take your monthly fee, the service fee, and installation fee and use it to buy another appliance. By the time you pay all those fees you have spent enough to halfway get another one anyway.

Do not do business with Liberty Home Guard. I signed up for service with this company and four months later when I had a claim, they said they never took any payments. This was after I had gotten acceptance letter emails. It took about three weeks to get this resolved. I had to pay for four months of backpay. After getting that resolved, they started the claim on my AC unit. They would not honor my unit's claim because it was 20 years old. That was understandable. This is where the big problem came up. I paid the deductible and had to pay nearly $6,000 for a new unit and installation. The unit went out in less than three weeks. It took a week for them to call me to set up an appointment. I was given a hard time about speaking with management. The unit went out three more times between 06/24 and 07/22. They changed the company that did the installation and sent another company.

On wait at least 10 minutes. I don’t know where the call center was located. I asked for someone from the US so I could understand what they said. It never happened. I asked for managers to talk to, out of at least 4 times a manager named Kato called. My claim started 6/15/24 and finally fixed 7/20/24 for a fan motor in an air conditioner under warranty. No written information provided. When someone did answer, when my question or concern was made, I was always put on hold for another 10 minutes before I was given an answer. They said the office was in New York but I never out of no less than 15 calls did I ever speak to someone I could understand.

Company reached out to me and assigned a personal account manager. We've have had several discussions and Emanual profusely apologized for the way the maintenance call was handled. Not only was an apology proffered, which I was convinced was genuine, an additional token reimbursement was added. In short, I was swayed that this initial maintenance call was an aberration and the company wants to make up for it. I will continue with Liberty and my expectation is that my next maintenance call will be handled professionally.

My experience has been very long wait times (it's been 3 weeks since my air conditioner broke in very hot weather and there has still been no resolution from them), inexperienced technicians, low coverage limits, and many 'gotchas' in their exclusions so they can deny your claim. And these are all while their plans are relatively expensive.

This company is a profit generator for its shareholders and itself. I purchased a 3-year plan with all plan options, and lowered "deductible". Their deductible is charged regardless of outcome, and even if they decide to deny your claim. I filed a claim for a covered item, a built-in Microwave. At first the claim was denied, then they immediately changed track and offered to replace the microwave, but I would be forced to pay for the installation, but then offered less than 40% of the value of the microwave I had purchased less than 1 year prior, and less than 60% of the current sale price value of that microwave, as can be seen on Amazon / Home Depot / Lowe's.

On April 30, 2024, I filed a claim to replace my air conditioner. Liberty Home Guard mishandled my claim from the start. They initially refused to accept photos of my HVAC system and neglected to send an inspector despite my requests. I had to hire an HVAC company myself to verify the information I had already provided weeks prior.

This company is a scam. They will delay major repairs or find a way not to pay for repairs. Ac went out in the heat of the summer and they all they did was give us a run around. They wanted us to pay them 2000 for a part that cost 1500 and they inflated the cost of Part and labor. They only wanted to give "contribution" of 200dollars.

Only tried Liberty Home Guard for 3 months and only had one experience with our Dish Washer, but a complete and udder scam. Stay away!! They only cover parts and charge 2-3 times on service to make up the difference.

Liberty Home Guard is a rip-off. We have 8 homes and we decided to switch to Liberty on our primary residence to check them out. The other 7 homes are with Fidelity Home warranty and have been for over 8 years. Liberty Home Warranty should be sued for fraud. We have never had so many issues dealing with a home warranty company. First our water heater stopped working and instead of repairing they credited us 1/4 the cost to replace.

I Have had about every warranty company out there. I keep them on my rental properties and my personal home. The biggest problem I have with Liberty is their contractors. They do not vet them. You have no idea who who coming into your house. I had one still $1,000 from me. Told me he could not do the work unless I gave him $1,080 for freon. It turns out Liberty contractors are not supposed to ask money from customers. How are we supposed to know that, most other warranty companies do. They need to train their contractors. After he got the $1,000 from me he did not fix the air conditioner. He claimed he put 12 lb of freon in it. I had another AC guy go over there and look, he said no freon was there, no one had put it in there. I ended up paying another company $5,000 for a new AC unit. Liberty reimbursed me $400. I'm out 5,000 plus $1,000 that was stolen from their contractor.

We had a storm blow out our AC units and internet on Saturday evening - The temperatures in the area are currently at 95+. On Monday, we contact Liberty to file a claim, once we get the internet back up and find that the AC units have the issue. The company assigns someone to come and fix the unit. He comes on Tuesday, late, without the parts he *thinks* he needs and rushing because "he's late to get his daughter to dance class." Issues with AC are unresolved.

I have paid on a policy for 3 years with Liberty Home Guard. I filed a claim for my AC going out. The AC company who I have had set up on a monthly plan to service my ac and keep the filters changed to make sure I was doing all I could. I paid small claims out of my pocket. The company said they couldn't get parts for my ac anymore. They said I could spend $700 to put freon in but they had serviced it 3 months ago and everything was fine. So I had to get another ac which I paid for out of pocket and filed my claim. It was near 100 outside so I was not going to let my family burn up.

We’ve had several home warranties over the years but I’ve had the absolute worst experience with Liberty Home Guard. They sent a fraudulent company to my house to fix two refrigerators. The technicians did not know what they were doing and ordered parts that were never installed. I’ve call and emailed Liberty probably 30 times and they never get back to you. I’ve been told a supervisor will call me and they never do. I cancelled our warranty and now they are trying to charge me for claims that were not fixed and won’t refund our payments.

Our A/C went out. They sent tech-$70 our cost. Said replacement needed. After 2+ weeks (no A/C) they offered to pay 1/5 of their quote of $6200- $1100. My local company did replacement for under $5000 with full 2 year warranty. I cancelled. They did everything to not allow me. Took 3 weeks to get partial refund. Stay away. Check their rating with BBB. I should have.

This insurance seems like a scam to me. They don't even pay for repairs, forget about the replacements. My AC broke & I paid $80 as deductible to get it checked & fixed. Technician came & estimated $750 in repairs. Liberty Home Guard says they will just pay me $150 as the unit is not that new. Basically I pay $680 from my pocket when I use their services. Why would I go with them when I can get it fixed from another company for less than $500. Please DO NOT BUY this insurance.

LHG warranty is a joke. They onboard customers and then eat the premium money but do nothing when it comes to service. They delay service for weeks so that customers abandon the claim or accept their terms. They jack up prices and then give a little discount showing it as their part of coverage.

I filed a claim because my AC was not cooling down. After 11 days they offered to pay 1600 if I used equipment that they were supplying. Reputable companies will not accept the liability of installing someone else's equipment. I ended up paying for the full installation of 8200.00. The company has been in business 7 years and the founders are making a mint by taking advantage of consumers.

They will take your money fast when you need repairs, take their time to fix repair. Took them a month to tell me they would not replace my air conditioner after repair man said I need a new one. Called many times to get run around after two more weeks then told me they wound only pay some of the repairs, cancel the warranty. Took them a month to refund my money. Called air conditioning company, got it installed the next day. I had pay for new unit, not happy with their service.

This company is not reputable...do not use this home warranty company. I just signed up for their service, had one claim and the repair was not done correctly. I paid 1000 so far for a contract with them and 2 months later they are refusing to refund my money for the contract. Do not use this company.

The original quote was $85 a month and $125 per service call. Before I could respond he discounted it down to $65 a month & $75 per service call. I agreed and wanted to buy the coverage. Then it was if you pay for a year upfront you get 2 free months. I declined and asked for the monthly plan. Then he came back with a 3 year plan and a lot of promises, and pushed it hard! I said I just want the monthly plan. He said ok and hung up then charged my card for $625. Then I had to take to 3 different managers to get it canceled. Still waiting for my refund.

I DO NOT RECOMMEND THIS HOME WARRANTY TO ANYONE. They are deceiving and dishonest. They are in breach of contract with the claim of my refrigerator, which should have been replaced or repaired, and they offered only 500$. My refrigerator is now around 2300$. I have spent hours over the phone, they said they were going to resolve the claim and I have not been able to receive anything in writing. THIS IS SCAM. We had this insurance for one of our properties since 2020 and basically never used it for major issues. Now we know it's total rip off.

I'm not sure how Liberty Home Guard is supposed to be the top rated home warranty company for consecutive years. I've been with American Home Shield, and a couple of others over the past 15+ years and LHG has by far been the worst experience ever. I had two policies for two separate homes with them for one year. I filed a total of three claims for my primary residence and none for our rental property. For each claim, they were quick to get a technician out to diagnose the issues, but they all three sat in "Under Review" for over a week, for each.

Persuasive, friendly, quick service over the phone when purchasing a policy. They explained everything. Once purchased they were quick to get off the phone, which rubbed me the wrong way a bit but that's was a minor detail. Haven't had to use the service yet but hopefully they are as good as their reviews if that time comes!

Air conditioner went down 12 days ago. Sent out technician. Reported unit needed to be replaced. I called daily. Today 12 days later requested service records. Home bought year ago. No records were given. Refusing claim. Terrible company.

This was our second claim and it was handled very professionally from reporting the claim through the actual repair. The technician came out and diagnosed the problem, the company received authorization to order the part and returned as soon as we received the part to complete the work.

Liberty Home Guard is a scam and actually worse than that. They tried to profit off my broken AC. They tried to get me to pay them via PayPal for a claim I made that would have had me pay them more than the personal quotes I went and got on my own. I have all the proof. They are con artists. Stay away. Read the real reviews. Notice they are all either 1 star (legit reviews with commentary) or 5 star plants. I can bring the receipts/proof. It's a scam.

I own an appliance repair company, Liberty Home Guard called me and asked me to do a repair for them, they stated they would pay me via credit card when the work was complete. They stated authorization would be easy and quick and payment would be done as soon as job is completed. As of now, I have over two hours on the phone between getting authorization and trying to get paid, getting paid may take another five years. Highly suggest any repair company avoid doing any work for this outfit.

Very helpful, answered all questions. Would recommend this service to all. Sales Staff very knowledgeable and helped me to receive 1 year service for free by signing up for five year coverage. Again great value for the dollar.

I am very disappointed with Liberty Home Guard. I filed a claim on 5/29 because my A/C went out in TX, in the summertime. I was sent an email telling me when my technician was coming and that’s it. I have received no communication since then other than me calling every single day to get an update. On 6/3 I called and they said someone would contact me in 24 hours. Exactly 24 hours later I called again and when I told the customer service rep that I was supposed to have gotten a phone call he said “do you know the difference between today and yesterday?” Which was so utterly shocking to me. After telling him that his tone and his question were disrespectful and inappropriate, he said he would have someone call me.

Liberty Home Guard made it easy to pick a plan and add on any coverage that we needed. The price was right and the representative was great to work with! I was able to text Kevin with questions and he answered and got me updated quotes quickly!

Paid Liberty for 6.5 years of coverage. Had system failure on 3 zone HVAC system. Contacted liberty. Liberty sent out Howard ** who recommended a full replacement. Fast forward 4 months of the heat not working correctly and Mr. ** finally shows up and provides a partial installation over the course of 14 hours. Installation isn't completed. Out of 3 zones, only one is operational. Contacted liberty. Apparently they'd already paid Mr. ** even though the work was never marked completed. They have tried to force me to pay an ADDITIONAL $2000, the amount needed to actually finalize the installation I'd already paid for while they continue their "dispute". Contact with the NC HVAC board exposed that Mr. ** doesn't have an HVAC license and was still the preferred vendor for Liberty. They have refused to make this right and his installation is actively damaging my home through leaking and moisture accumulation on improperly installed equipment and ducting.

Absolute nightmare. Had AC issues in Texas...in 90 degree weather. The tech came out and gave wrong diagnosis. LHG would not follow the diagnosis and keeps making up new information 2 months later. (They are making up things NOT in the tech report and then claim they won't cover anything.) They waited two weeks with us in the heat...not kidding... then forced us to pay to get another opinion.

Amazing company. I had a plumbing issue and they promptly sent a plumber to fix the issue the same day. Thank you for being there when I needed you and providing the peace of mind I expected from my Home Warranty provider. Keep up the good work.

Very pleased with the process of being a Liberty Home Guard customer. Our salesperson, Dave ** was knowledgeable and thorough in explaining coverage options and all associated costs. We also like the idea that customer support representatives are all located in the United States to provide an improved customer experience.

Very helpful and straightforward. Agent was very helpful and not pushy, and offered deeper discounts after doing some further research on what would be best for my situation. I received a phone call shortly after visiting the website.

George was my representative. He was very patient and understanding of my needs. He listened to my concerns and provided me feedback that assisted me with selecting a home warranty for myself and my boyfriend. He explained each policy in detail and was attentive to all of my questions. He even made suggestions that I did not consider. I would definitely recommend this company to other homeowners, and realtors.

I have a 3 year plan with Liberty and so far I've used them 3 times and every claim has been handled very smoothly. I use the app on my phone to submit a claim and and the tech literally comes out within 24 hours. I had a problem where the tech needed additional parts for my AC claim but he was able to run to the store so I waited 3 hours that day but I think it is worth it because at the end of the day the problem was resolved. Hope my experience remains this good because I have 2 more years with them.

I had my dryer not working and I had to shell out $250 + Visit charges. They will cover only $150. They promise all stuff they cover including washer, dryer etc while buying. They said they don't cover labor charges, which is the most charges. I ended up with most of the expense. It's just a scam, beware!!

I have had warranty companies for the last 10 years. I don’t know why I switched, but I did. I was with American Home Shield and should’ve stayed with them. Liberty Home Guard makes their vendors do so much work before they even begin the job and clients do so much to get the job done. I’ve had no lights in my house for over a month. I have had one electrician say they won’t come because they’re not going to work with Liberty Home because they keep them on the phone for too long. Electrician and construction company and Left my house or worse than when he got here.

Overall I was not happy with the surface. It took them forever to get workmen out of the house. Thinking that things were covered fully was a mistake. For my washing machine because it was a few years old they gave me $225 towards a new machine.. Same thing with my Refrigerator. Pay $80 to have somebody come out and diagnose it and then take days to get one and only get partially reimbursed about 20%. Waste of money.

I would provide a zero if I could. I'm not thrilled with purchasing home warranties, and realized all the complaints about them. I figured it was the best option for a rental property. I purchased warranties in the past but this has been the absolute worse company I have used. For a $1200.00 water heater they are only covering $175.00. I was given excuse after excuse on what it wasn't being covered.

Liberty Home Guard is a scam - stay away! For all the warranty repairs I have had to do with them - they basically find a way to recover their cost (and more) by either 1. depreciating the appliance saying it doesn't have any value (offered me $125 for a Frigidaire dishwasher that needed new electric panel), 2. charging co-pay that more than covers their cost of parts/repair. This is on top of the $75 technician visit and the $700 cost of the warranty itself. The most crooked home warranty company I've dealt with.

Update don 5/23/2024: The saga with Liberty continues. On May 17 I spoke to Nino the Sr. Customer Service Manager who only reached out because of my review. I called her because I noticed my unresolved claim was marked as resolved and removed. I found out that because I canceled the auto renewal of the policy they "paused" open claims but what that really means is they cancel your policy and all claims. My coverage is good until July 7.

This is the 3rd company we have used for a home warranty, and it is the worst by far. It is nothing short of a scam. The company asks you to rate them at 5 stars after signing up before you ever have to use them. We had 1 claim, and had to pay out of pocket for the entire repair service. Liberty said they scheduled a repair. When the technician arrived, they told us they do not work with them for any claims. The technician was nice enough to service our AC. We paid in full but were never reimbursed by Liberty.

RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN!! Their salespeople will promise you the moon and promise to "REPAIR OR REPLACE" your appliance or pool part. HOWEVER, when you make a claim they will refer you to several parts of your policy that ultimately come down to the fact it really isn't covered OR has a drastic limitation on what they will pay. We purchased the policy because it covered a saltwater pool. NOWHERE in the sales pitch or on the website that is listing all the covered appliances does it mention only a tiny portion of what a salt cell would cost would be covered.

This is the most horrible company on earth. We bought home warranty from them and 45 days later we had an issue with the light switch. After charging us $75 for the service call they claimed they are only responsible for no more than $250.00 and we must find our own electrician. Stay away from this company and find something better!

Expect your urgent emergency claims to be treated with the lowest priority and your calls/emails to be ignored. Don't believe the sales reps when they assure you prompt assignments within 24-48 hours. We have never had a claim resolved in less than 14 days, in some cases they take over a month to get someone assigned. During that time you'll be repeatedly told someone will get back to you same day, they never will.

Do not use this company. They are Liars. I've been paying them for Over a year. Never had a claim. Finally, my washer broke. They sent out a repair. He said it Had to be replaced. They told me they were only gonna give me $100 for the replacement. After negotiating with them for three weeks. They said they were going to pay me $425 and they were going to mail me a check. During the three weeks of waiting and arguing with them, I left the bad Google review. I'm waiting for my $425 check. She told me I was gonna get it in 7 to 10 business days.. Two weeks after settling with them. I got a phone call saying that they were not gonna mail me the check unless I took down the Google review. This company is horrible!

Rose was very polite and she resolved all my questions when I called Liberty home warranty. I will recommend liberty to all my family and friends. Great customer service. Certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization.

Recently filed a claim for a leaky pipe. Their technician came, did repair of the pipe, changed some other part in the system and said that it is all good now. A day later, the pipe exploded at the point of the repair and flooded the whole apartment! 2 inches of water, damages to walls, flooring, belongings... This happened on Sunday, I called them immediately and also spoke with customer service via chat. They said that they do not have emergency services on Sunday and will find a technician on Monday. This means, no water, no shower, no toilet for us until then... I asked if I can call the plumber myself? "Yes, but they need to be authorized by our department and that department is closed"... So it is a closed loop... No authorization - no reimbursement.

We purchased a policy on 01/07/2024 for 525.00. On 02/15/2024, our washer broke. We filed a claim and paid the $75.00 initial fee. We were told their assigned service would contact us within 2 days. No one called us. We called again, and were given the name of the service. We called them directly. Twice they scheduled a date to service the washer, and twice were no-shows.

Please DO NOT GO WITH THIS COMPANY! They are a total scam. In year's time I submitted three claims. They have yet to cover. Basically, you're paying your premium and trade fees for them to deny the claim. My final straw is how they handled my HVAC claim. The tech recommended replacement. They only offered $800 if I go with their supplier but the amount with the discount is the same price other suppliers have the same unit listed for. If I use my own supplier, the price drops to $200. This lets me know, there is no true discount of ($800) because if so, I should be able to use my own supplier. I am extremely disappointed with their service and I do not recommend them as a reputable home warranty business. Please do your homework and find another company. Do not even consider LHG. Save yourself the time and frustration.

I can’t even give this company one star! We paid 575.00 to this company, sure they talk so big! We received the policy on paper, which was an act of congress. Filed a claim on our icemaker in our Frigidaire 3 door refrigerator, after having to pay the 85.00 up front!!!! To them!!!!! The repair man it was unfixable. After this bogus review, they told me this was a high end appliance! This brand is not covered! The sales person, asked me what kind appliances we had told. No mention, of this issue.

Liberty Home Guard is a scam. They don’t cover all the appliances in your house, but only the newer ones. If you have an old one, you’re on your own. In my case, my water heater needed to be replaced. It was 26 years old. They told me that the useful life of a water heater is only 12 years, so after that it has no replacement value. Which is their way of saying they won’t fix it or replace it for me. I’m sure this is in their fine print somewhere, so it’s my bad for not figuring it out. As a gesture of kindness, they offered me a $250 credit toward the purchase of a new water heater, which costs $4000 where I live. Since I already paid $100 for one of their technicians to come out and examine my water heater, their credit was actually only worth only $150. What a ripoff!

I had a pipe break as well as had a tech come out and recommend water heater replacement upon inspection. Mistakes were made by the tech which they corrected and apologized for the mistake stating the water heater was leaking which it was not. I provided picture proof. Ultimately Liberty Home Guard wouldn’t cover the problems which are stated covered in the contract. They have in small wording in the contract they do not pay for installation or fees so they stated they would only provide some help with replacing the water heater and I would need to pay for the rest and the installation as well as a 500 dollar deposit for the pipe repair which I followed up with this company asking what they were charging for as the pipe should never cost 500 to simply solder the joints. They stated it was the cost for everything so essentially this company was only willing to cover 300.

This feels like a cruel joke. We are flabbergasted and feel as though all of the details and information given over this past week have been useless. We are doing everything we can on our end and have been overly patient, respectful and flexible but unfortunately do not feel as though Liberty Home Guard is doing the same. We were told so many conflicting things by Danelfy, Luke, Maria and others, throughout this nightmare of a situation and do not know what to believe now.

I filed the claim of my gas stove and the technician came to my house on Feb 21, 2024 to make a diagnosis of the problem. He submitted documents to LHG for approval quickly. 1 week later, I called LHG and they said they are still waiting for documents. I called the technician again and he confirmed that he had submitted already. I contacted LHG again and one rep said LHG is still waiting for the documents. Some days later, one guy called me saying that they received it and the resolution department will call me about the process. But they never called me. It took another 5 days. I contacted LHG again. One rep said the technician forgot to include the brand, serial # and model #. But I gave him all info that LHG needed. Should be good to go.

By way of background, I am an attorney so I read dense documents like the Liberty home warranty for a living. Prior to purchasing the Liberty Appliance Warranty, I read the fine print to understand the exclusions. etc. Given the relatively low cost to cover all of my appliances ($450 for the year), I decided to give it a shot to see how these plans work. After filing my first claim, I now understand how it is almost impossible for these policies to make financial sense. Here's why:

I paid for the Total Home Guard coverage plan for 3 years + 4 months. Total cost was $1,550 and a service fee of $70. Everything seemed fine until my first service call. Technician came out to look at my HVAC unit (AC and Gas furnace combo) because the furnace was sometimes not firing. He said he would recommend some replacement parts and that all. A few days I get call from LHG to tell me my unit is too old to repair so they will need to replace it, but because my unit is also too old, the book value of my unit is $0, so they will not cover the replacement (which is not needed according to the technician). They happily offer options to replace ranging from $3,000 to $5,000 out of pocket cost to me. What a total scam. Buyers beware.

This is regarding claim: **. This company is a SCAM and Probably buys their ratings. I opened a claim and I explicitly typed twice in the claim that there was a smell or what I believed was mole. The technician arrived with no clue as to what was in the the Claim and called Liberty Home Guard to get approval to fix. Liberty Home Guard called me and said they are not cover everything because they do not work mole and that this would be maintenance and not break fix.

I signed up with Liberty Home Guard and paid for about 7 months without ever using their service. Now, my washing machine is broken, and I've made a claim. After paying a $125.00 claim fee, they informed me that they will only cover the cost of parts. The $250.00 labor installation fee is to be paid out of my pocket. I pointed out to them that for the total amount, I could have my machine fixed directly at the repair shop, quickly, and without having to go without a washing machine for 2-3 weeks. They replied that this policy is outlined in their terms, and they do not cover labor installation costs at all, only parts. As a long-time homeowner who has dealt with different home warranty companies before, this is the only company that covers just parts.

When I bought policy, I informed them that my appliances were all older- I was told that didn't matter- that I would pay a service charge and the appliance would be fixed or replaced. They did neither. Then when I tried to cancel my policy, they charged me 750$ for the technicians and parts that failed to fix my appliance. It's dishonest marketing, and a scam.

Updated on 2/1/2024: After previously posting details of my HORRENDOUS experience with this company failing to repair or replace my broken furnace, they had a "senior manager" reach out to me by phone and email to "apologize" for not meeting my expectations, and offered me 2 months refund ($130.42) if I agreed to sign a release and remove my 1 star review. I declined that offer, send them the costs I incurred to replace the furnace they refused to replace, and told them to make me a serious offer. A day later they offered me $500 to remove my review. My cost was $26,000 ---- and I do not regard $500 as a serious offer and declined that.

Don’t use this company. They have a bunch of hidden exceptions on items not covered and can’t find techs to diagnose issues. I always used American Home Shield and never had any issues. Tried LHG and immediately regretted it. Don’t waste your time or money.

LHG boasts of quickest response (48 hrs or less), biggest fail right there. 7 year customer here with 5 claims and the only time a response was executed in less than 48 hrs was because I did it myself. The worst was waiting over a month for a technician to show up. They lack transparency, always saying the customer has to do more work. LHG gives instructions on what YOU must do to get reimbursement, and once all completed they give more instructions on MORE that you have to do to get the refund. I already did the work myself to get the problem resolved because I have learned it takes weeks for LHG to get a technician to respond, now I have learned getting refunded for doing their work is just as painful. I will not be a repeat customer. You have been warned.

Please be aware of this insurance company. I became member based on good reviews but I would like to share my recent claim experience which one was the first claim in 2023. I had a minor roof leak so I called and submitted claim paying 65$ copay. They send roofer who find missing shingles and some nails damage. So roofer gave repair estimate of 2000$ to replace missing shingles and some patchwork. Liberty called me and said they don’t cover missing shingles but will pay 150$ for patchwork and I pay rest and roofing company is laughing at me so basically Liberty wants to pay 150-65(my payment)=85$ to settle my claim.

What is worse than negative stars? Cliff note version: DO NOT USE LIBERY HOME GUARD if you expect them to have any decency, honesty, or if you expect them to actually help. I submitted a claim on October 31, 2023 due to my home heater not working and it remains broken as I write on December 6, 2023, December 12, 2023, December 22, 2023.

Jose is a true professional, courteous, and always has a sense of urgency. He has always been on top of his work, making him a leader in my book. Liberty should recognize him as a truly loyal employee. Thank you.

Woodley ** is doing a great job he is very kind and always ask permission when placing people on hold. He was able to answer my questions in a timely manner, he was able to resolve my concerns and always kept a great tone of voice.

ConsumerAffairs is paid by this company as a partner so I would be VERY suspect of this review they posted. In short: LHG is terrible. Had a fridge go out. Technician did nothing to repair. Just looked at it for < 5 minutes and reported it was the sealed system. Guess what LHG doesn't cover? Sealed system. (That's literally the 'fridge' part of your refrigerator). Offered measly $150 cash towards their new recommended fridges. Not only was I already out $90 for the initial service call, but they also kept pushing me to purchase a replacement fridge from them.

I had a ton of exclusion questions. Jack was helpful in answering. Was nice. He was able to go through all the pricing. Very excited to have home warranty with Liberty Home Guard. Thanks for asking. Thanks.

Jack ** was very courteous in his approach and help me find the best option for my home warranty. Although I got competing quotes from other companies, Jack provided me the best option and clearly explained the benefits of going with Liberty Home Guard. Thank you, Jack!!

Francisco has great skills when it comes to helping to get people's repairs made. He takes extra time to rectify the situation. Every single time. The Best ever. He makes it easy for me to continue day by day

Brasilda was on top of everything, knew exactly what she was doing. Very organized and passionate about the job. Answered all the questions, she explained everything in layman's term and easily understood. Thank you!

They’ve done a great job keeping up with all my home’s needs. Servicing every claim to our satisfaction. I’ve not had a single negative experience with them yet. I generally prefer to file claims using their app, which is very easy to understand and use.

Just a month ago, my washing machine broke, and for the life of me, I could not figure out what the issue was. There was water everywhere. Thankfully their technician arrived 2 hours after calling them and not only fixed the machine, but also cleaned up all the water. Thank you so much for your great service and your quick help and thank you to Danny for staying calm and helping me get this handled.

It’s always a pleasure to work with Liberty Home Guard and it’s also a pleasure to work with Francisco **, he is always happy to help and is really knowledgeable and professional, knows what he is doing and he is really kind.

Not worth it at all. Stay away from them. I had the warranty since January, my fridge broke, opened up a claim in May, they sent two technicians and wanted to send a 3rd one due to the fact that the fridge needed full replacement. It is a 3 year old Samsung fridge and their replacement option was a Frigidaire brand single door. Look at the pics to compare. Either that replacement or a $450 contribution towards a new one. Denied both and then they said that they can cancel the policy and I will get a refund of $350.00 back. I denied that also. I logged in and my policy showed inactive. So breached the contract many times. Spoke with a Senior Director Customer relations without any good outcomes. Very bad warranty company.

They stalled dispatching a tech. I kept having to call them and then they demanded pictures of my garbage disposal unit. I found out from BBB complaints they did the same to others and charged them for tech labor. I immediately cancelled my contract. They sent me an email saying they were "calculating my refund" and would send me an email within 3 to 5 business days. Never happened. They are crooks and they are illegally holding onto my money. Looks like I will have to file suit in small claims court. These people are absolute scum.

Constantine M. It is always a pleasure speaking with him. Professional and Friendly. He makes sure we are well taken care of. I always look forward to speaking with him when we call Liberty Home Guard. He needs a Bonus.

When I call in to offer my diagnosis, Francisco is always a big help with keeping the system moving, it works to the benefit to all involved parties. As a contractor it makes doing business so easy when you are speaking with someone who Is knowledgeable.

Very helpful. Helps me get new work. Great customer service... Every time I call in I get great help. Need more reps like Francisco. He held on the phone for me when he didn’t have to. Really appreciate it.

I was quoting home warranties and I included Liberty Home Guard. I was immediately inundated with phone calls, emails, and Instant Messages. After a couple of days of this, I called the service desk and asked them to please stop. The phone calls and IMs continued. I blocked them on both my mobile phone and my email accounts. All that resulted was filling up my spam folders. Do not, I repeat, DO NOT request a quote from these people as they will harass you to the grave.

I thought we would give a home warranty a try since many of our appliances were starting to age as was our roof. After doing some brief research, I settled on Liberty Home Guard. Our first experience was with our built-in microwave. It was an 8-year-old kitchen aid unit. It stopped working shortly after buying our home warranty. I submitted the claim and paid our $80 deposit. After a few days, a technician was assigned. They came by and determined that the motherboard had gone out. Unfortunately, the motherboard was no longer manufactured therefore the entire unit had to be replaced. This is where it gets interesting.

DO not use this company. I had a claim open with them 2 months ago for my central AC and heat. The unit was made in 2008 and installed at the home in 2010. This makes the unit less than 15 years old. This also means they should have helped. Not only did they charge me $125.00 service fee which should have been $85 as per the agreement signed but they never fixed any of the issues. I then had a plumber come out and they fixed it. Just had another service now. Tech out to clean the furnace and he verified this unit is in great condition. I requested a cancelation on my policy with a full refund but they won't give me back my money. I paid for the full year for the warranty. Go with AWS. They are MUCH better.

Very easy to file a claim online. Got a call back within an hour from one of their reps, Cynthia I believe was her name. She was very on point. Got contractor the next business day. Contractor arrived on time & repaired the air duct that day.

I want to warn prospective clients, that Liberty Home Guard is not honest in its advertising. In my experience, I was told I would only pay $70 per claim and a tech would come to my home within 48 hours. I had a clogged sink, and it took several days for a plumber to even come to my home. When they finally did, Liberty Home Guard called to say they would only pay $250 and I would pay the rest. I refused service as it was not in alignment with the terms they advertised. (I also went back to the contract to verify that there was no small print regarding this policy. There was no mention of a $250 min. payout in the documentation I received. Now I have been fighting for over a month for a complete refund. It's been such a waste of time. I discovered that I am not the only one. This is NOT a BBB accredited company, but I see that there are 350 complaints alone, all with experiences similar to mine. Read for yourself: **

Great company with helpful employees. This is a great value for your money. Danny ** was very helpful in getting the job done. She helped get the customer what they needed and got the work to us in a timely manner.

Constantine M. told everything. He explained all the info wonderfully. We are a new company in this warranty and we are trying to figure out how does the warranty portal works and Constantine helped us to do it. Thanks a lot!

First Note that they do not cover anything. You will suffer the entire time while they take an eternity to work on any claim. My garage door springs broke after four weeks, and I was told that although they would buy springs for me, they would not pay for installation. After I called numerous garage door technicians, they refused to install such springs due to their ability. They left you on your own to deal with problems so what is the value of insurance? You can just keep whining to their customer service representative, and nothing will be done about it. One of their technicians never even returns their calls OR resolution team. They are instance thief & in the name of home insurance all you get simple paperwork. Please stay away & look for other better insurance company.

Strongly recommend! Liberty has truly been a blessing. My heating system just broke a week ago and Liberty Home Guard fully covered the job. They found the technician, who was great by the way, gave him all the details and advised him on the issue, and most importantly, they paid for the entire repair work which I found out runs about $850 retail. Way less hassle and no cost on this repair. No brainer of a product for any homeowner.

They really do provide peace of mind. At first I was apprehensive, but as I got used to the process I find it much more convenient. One point of contact for everything I need in my home. I don’t have to research repairmen before they come and I know that Liberty will hold them accountable if anything is done in a substandard fashion. It has saved me a significant amount of time and effort and MONEY, so far.

I want to thank Lorie for her immediate response, calm demeanor, and seamless coordination between Liberty Home Guard and the electrician they were able to get to my house the same day when we lost power. She made all the difference. He worked non stop for 4 hours into the night but got us our power back. We have medicine that needs to stay cool and other medical needs that require power so getting power back quickly was extremely important to us. I feel reassured knowing that Liberty has us covered.

They are really good at taking your money and horrible at helping you. My Hot water heater went out and it took almost two days to hear back on how they could help me to find out, they can’t. Their policy never covers leaks, so any of your appliances you think are being covered aren’t. They say they cover mechanical issues but not if it causes “subsequent damage”. Overall, they find any loophole they can to ensure they don’t help you.

I’ve been burned by other home warranty companies, so I felt it important to share my recent positive experience with Liberty Home Guard on this public forum in the hopes it helps others avoid the mistakes I’ve made by going with other providers. Liberty Home Guard is definitely on the pricier end, but cheap service is not good and good service is not cheap. I had an issue with my air conditioning unit, and I was stressed because I also had a claim on this unit with my last home warranty who gave me the runaround for two months and in the end did not cover a dime of the cost. Even worse, I had to pay them a deductible.

Was shopping for a home warranty and Liberty Home Guard came highly rated in our area. Very knowledgeable and professional. Very accommodating to veteran families. Definitely referring to family and friends.

DO NOT PURCHASE FROM THIS COMPANY!!!! Technicians are completely unvetted and unqualified. They do not show up half the time. Then after they finally show up (and usually diagnose the problem wrong) the claim is submitted to liberty who says they'll cover like $120 or some measly amount of what the estimated repair is. So after you pay the service call to get the technician out you're only saving like $60 on the repair. We had a plumbing issue, and AC issue and an electrical issue and on all 3 the technical was dead wrong on diagnosing the problem so I had to get someone else out (out of my own pocket) to make the repair. When I went to cancel my policy they gave me $700 back on the $3000 plan I purchase for a 5 year policy. They claim I used up all of my claim budget.

I’ve had them for three years and my confidence in their services and capabilities is only growing. Last year I added coverage for our casita and when we were having electrical issues with our lights flickering in both homes they were able to get us an electrician within two days and covered the entire job, which must have been a ton of labor as the electrician spent hours over two visits sorting it out. They and their contractors are definitely thorough and don’t do “band-aid” fixes.

As others have reviewed here, I got the run around twice with Liberty Home Guard. First my dryer died and they dispatched a flyby night technician that took a month to get it working, but for one day. When it failed again we told them we were going to get a new one. They told us to send the receipt and photo of new dryer to support@liberty**.**. Never heard from them again. One year later the fan on my AC died, July, in Florida. It took a week for a technician to come out and confirm, it took another 2 weeks for Liberty to decide they should replace the whole unit, however they would only give a $500.00 discount (10%) on the new unit, we agreed due to age and wanted to be done with it. It took a month to finally get the AC working again.

Our HVAC system was just constantly blowing warm air and not cooling our home. We signed up with Liberty thinking it was likely they wouldn’t permit us to submit a claim on an item that was already broken but to our pleasant surprise they did. They have this project management program which allows us to submit claims on pretty much anything in our home. They really saved us money too. The repairman came out two days later after we bought the policy and told us we had leaks in our coils. Their recommendation was to replace the unit, which we did and we saved about $3,000 going through Liberty for the replacement.

Had Liberty Home Guard since June 2023 for a rental home in South Dakota. Filed two claims. First claim was for a backed-up drain line in the kitchen sink. Contacted them to have the drain cleared and the company they contacted did not even clear drains only did plumbing work. I got the fee I was charged refunded and contacted a local drain clearing service to do the work and paid them myself. Second claim for a burnt-out oven element in the kitchen stove. Filed claim in Sept. Very poor updating and communication with the customer and the technician they contacted to make the repair. Going round and round with the company as to when the repair would be made.

When my dishwasher broke down, the repairman they sent fixed everything right away. Overall, it was a pretty smooth and efficient experience. Everyone from Liberty’s side seemed to be well informed. They respond back very quickly whenever I had a question or asked for an update. And their pricing seems to be more than justified by the savings. I saved $350 on this first dishwasher claim alone.

They are quick to take your money. But when I had a problem with my AC they came out and after over two weeks they said it was too old and does not cover my system. Said it was in my policy I never got! They are ripoffs and should be sued!! Take your money to cover things in home, but when you file a claim they deny it! Why have it. Stay away from them. They are the WORST!

Do not waste your money. They will find every way to deny your claim. They will send unverifiable contractors to your house. Contractor will stop investigating as soon as one issue is found and refuse to complete a full inspection. Would give even lower review if allowed but sadly one star is the lowest. After reporting to BBB and was contacted by a Ms. ** who after agreeing to give me an "elevated refund" then told me to receive it I HAD to update my review to 3 or 4 stars to qualify for it. I also have to request the BBB not post my complaint publicly. (still have the email proof)

We've been with Liberty Home Guard two and a half years. Their service has been excellent the entire time. We've made extensive use of their plan for our appliances, getting our dishwasher, oven and microwave all replaced by them. Their customer service agents have been a pleasure to deal with each time, they’re all well-informed about our home and claims and never require me to repeat myself.

They processed my claim way faster than I expected. The appliance repair guy they sent really seemed to know his stuff. He started taking apart the refrigerator right away, and replaced the faulty gasket in less than 25 minutes. Frankly, I was so impressed with how they handled the claim that the next day I called them back and upgraded my plan to a 5 year policy.

I've been a customer of Liberty’s for over 3.5 years now. I am writing this review from a place of extensive experience–filing more than 12 claims with them. My experiences with them on each and everyone have been positive. First off, not once have they denied me financial coverage. They saved me money on each one. Second, the longest a claim ever took was 24 days and that was for a complete replacement of two HVAC systems for my house. Third, every single person I’ve dealt with associated with Liberty, from customer service to the technicians they send have been professional, competent, and charming. As someone that has had pretty much every other national home warranty provider, I am telling you to do yourself a favor and get a Liberty Home Guard home warranty.

On two separate occasions, I’ve had to make claims for my LG washing machine and for my LG dryer. Both times Liberty made it very easy to get an appointment set up. The repairs were made with no issues and unlike other home warranty companies, there were no delays or hidden fees. We were able to just repair the dryer but the washing machine needed to be replaced. Layla from the Liberty side coordinated that replacement for us after we called in. The new unit, which frankly was an upgrade to our old one, arrived 8 days later. Great service and great people with a great attitude. Thank you Liberty!

We purchased this policy after extensive conversations with the sales team, who assured us that the age of a large AC unit would in no way impact coverage. Then, our AC died, and instead of replacing it (as the sales team promised-we have multiple recordings of them assuring us of our coverage), the company cited a loophole in the contract which ONLY covers the “fair market value” of ANY unit. This means that on older units, they can simply say they have no value and therefore will not cover the unit. We could not get anyone to explain how they determine fair market value, they simply denied the claim. We spent hours with rude managers, being put on hold, and having managers refuse to speak to us. I cannot emphasize enough how worthless this policy is if you have a home with used units in it. Save your money for real contractors.

I purchased a home warranty with Liberty Home Guard and it has been a very aggravating and disappointing experience. My GE Profile 5 burner gas stove top cannot be repaired and Liberty is trying to replace it with a $300-400 no name brand sold in Amazon. It is next to impossible to reach anyone on the phone and it takes days to receive an email response. They sent another option offering $600 credit towards the purchase of a $1000 stove top that I would have to pay $400 for and no installation. I have been without a working stove for almost three weeks now. Do not purchase a home warranty with Liberty. You are better off having no warranty.

LHG took payment from me for a plumbing service and the service was never rendered. I’ve been calling everyday for a refund and even the plumber has emailed them. They always say they will return my call and never do. They still owe me money till this day. Read reviews and shop around. I wish I had. I’ve heard terrible things about them since joining, mainly from the companies that they send out. That says Amit!

These guys are absolutely the top home warranty company! They do the absolute best job of the bunch. Their customer service personnel are always on the ball, their technicians that they use in their network are really impressive, especially John who they sent out on my last claim, and the savings are genuine and significant (in the thousands). I can confidently recommend Liberty Home Guard to anyone who is looking for a premier home warranty company.

Join me for a CLASS-ACTION LAWSUIT against Liberty: Our experience with Liberty has been disaster and we simply warn you from dealing with this company. What they do is just FRAUD. The reviews here reflect that notion. Don’t believe their BS that “We apologize for.. blah blah…”. They're just a bunch of fraud. Here are the issues:.. We paid $85 each for two issues, AC and Stove, and despite a 2-month wait, they addressed NOTHING. Our interactions with their customer service were always disrespectful, displaying a lack of concern for resolution whatsoever.

Liberty Home Guard proved their excellence a second time when my washing machine started leaking when I’d use it. Their home warranty has been a lifesaver for our family 3 years running. Over multiple claims and years, we’ve worked with Abigail on the Liberty Home Guard team, and she was an amazing help. Every time they use skilled technicians, who are very respectful, and clean. The repair in this instance for my washing machine was complicated, he took pretty much the entire thing apart, but in the end he fixed it! Thanks to Liberty Home Guard, my washing machine is back to working perfectly, and the entire cost was paid for by them. Thank you!

I have had two issues over my 1 year of warranty and they have responded quickly and professionally. My issue is that their policy is written specifically to not cover installation of parts. Clause H.1.P says they do not cover: "p) Installation of parts of or the entirety of systems, appliances, and/or optional add-ons." So, when my refrigerator needed a part replaced, they paid for about 1/2 of the cost (the parts) and I paid for 1/2 (labor). So, beware when you buy this you will still be on the hook for 1/2 of most repairs.

Paid $700 for a full year of Total Home Guard. Unexpectedly, one of my AC units broke down. Filed a claim and paid the $125 to get a technician over. Found that the compressor in the condenser failed, but the entire condenser would need to be replaced. The technician was courteous, knowledgeable. About a week later, I get an email from the Resolutions Department that the total cost would be over $5k and Liberty Home Guard would contribute $500 towards it. The "book value" of my AC was $0 because it's old. They don't cover the cost of installation for new equipment (anything that requires equipment like a crane, etc.). I didn't realize that I was going to have to be in a situation where this company was going to find every possible way to not cover a claim. I asked to cancel the policy and provide a refund and was told that they would submit my request to cancel. What?

I have had a home warranty with Liberty Home Guard for two years now. In that time, we have had three claims: one for a microwave, and twice for our dishwasher. The first claim for the dishwasher was a very simple parts replacement (basket that plastic snapped on), but was still somewhat painful with several delays. The claim for the microwave went relatively smoothly, but now the third claim, again for our dishwasher, has been a disaster. It has now been two weeks since the technician originally visited our home and recommended replacing the pump assembly. Despite more than five phone calls and sending several messages through both their online form and chat, I have received no response. The app just says that our claim is under review.

Liberty Home Guard is an absolute scam. I had an AC unit go bad. I filed a claim and they had a repairman out the next day to diagnose the issue. When I spoke with the repairman after the diagnosis, he told me he could not speak with me about the issue. That is when I immediately determined this was a scam. After multiple calls a day to follow up on my claim for two weeks, I finally received my replacement quote. Two weeks without AC or an answer. They were willing to cover $500 of the $8,000 replacement cost. I have quotes from trusted AC technicians for $5,000 to replace the unit. I HIGHLY recommend you do not purchase a warranty from this company. They will do everything they can to not provide fair pricing or reimbursement for repairs/replacement and take forever in doing so. This company is a complete scam.

When searching for a home warranty service, Liberty Home Guard LLC initially seemed like a promising choice. However, the reality of my experience was far from satisfactory. Service Quality: I anticipated a smooth process, given the company's claims and customer testimonials (FAKE REVIEWS). Instead, I was met with a labyrinth of communication barriers. Speaking to Pedro was like hitting a wall; there was no assistance, no willingness to transfer me to a more knowledgeable colleague. Subsequent interactions with Jesus and Katie only deepened my frustrations, with apparent technical glitches and seeming indifference to my concerns.

My exhaust fan in my kitchen has been making noise for some time and just slowly degrading. Liberty was fantastic in getting it replaced. Also I definitely would like to cite that Will was awesome helping to coordinate the replacement. I was due to travel so he helped me make sure that the fan only arrived after I returned. Thank you very much for the help.

Sales team will blatantly lie and say things like "your area is high service area for us so we have lot of contractors servicing that area so your issues will be addressed very quickly" and "Cancellation is free anytime". AC unit broke down (when the temp was 100+ degree), for 2 days no one was even assigned (despite multiple calls, all we were told was this has been escalated but NO action was taken), I had to get it fixed on my own, they refused to reimburse. Since, they could not help when they were needed the most (AC not working in the summers is not considered emergency, don't know what is), decided to cancel the policy just after 2 months and to my surprise they decided to charge me the cost of the policy as the CANCELLATION FEES. DON'T consider this company.

Liberty Home Guard’s home warranty service has proven reliable time and again. They replaced my dishwasher last month and the cost was fully paid for by Liberty and everything was handled within a week. Repairs I’ve needed and they’ve made for me also went very well with minimal work to do from my end.

I feel completely scammed by this company. I should not have had to pay an $85 service fee (on top of my contract that I've already paid) to have the technician do nothing and tell me the model of dishwasher I have is too old to repair without even trying to repair it. Before purchasing this contract, they never said anything about the age of covered appliances. Now, I have to pay an additional fee to have a new machine delivered and installed. I paid $85 for NOTHING. If there is a deductible or any other type of payment required to replace a covered appliance, that should be made clear upfront at the time that the contract is offered. The common understanding of this home warranty is that covered appliances will be repaired or replaced when the contract is purchased and the service fee is paid.

Liberty Home Guard is definitely a company you can trust. My AC unexpectedly stopped working, and the customer service was nothing short of phenomenal. Danny helped me at every step. He made sure the contractor came at a time that was convenient, followed up with me to remind me, ensured that the diagnosis from the contractor that the system needed to be replaced was correct, and that the new AC system was immediately ordered and expedited. Highly skilled and capable team who I would recommend to anyone to use if they own a home.

They responded promptly to my service claim for our oven. Repairs were not temporary as the fix has lasted us 6 months now without issue. I intentionally waited because my past home warranty company, when they would even provide service, would always always do a band-aid, temporary fix. The entire Liberty team were great when they communicated with us, explaining the problem, service process, and coverage terms.

Last summer my central air conditioning system broke. The heat was already unbearable and I started getting really anxious. I called Liberty Home Guard who immediately got the process going to get it repaired. They sent a super professional and competent repairman to take a look at the unit. He was able to apply a temporary fix which worked great, while the replacement unit from Liberty was in transit. Three weeks later the new unit was installed, I saved about $8k and everything was working perfectly. My policy just came up for renewal and we upgraded to their VIP, multi-year plan.

Updated on 08/30/2023: Following the debacle of trying to get Liberty to fix my stove, I decided to cancel. They assert that their policy on fixing any appliance is based on the depreciated value of the product. It appears to me that by doing this they essentially absolve themselves from have to pay for any repair. They told me my oven was worth $58.00. My previous home protection company (SEARS) paid for EVERYTHING over $75.00. If the repair was over $500.00 they would send you a check. Liberty Home Guard (LHG) decided they would send me $175 AFTER I purchased the new stove/oven and then send them proof of purchase. I'm usually pretty good at determining whether a company is a good service provider. This time I missed the boat. In my opinion, LHG is nothing more than a huge unmitigated rip-off. I would suggest that you stay away.

Incredibly disappointed with this service. I have been a customer for over 3 years. First claim (in year 2) was placed regarding a broken clothes washer only to find out the one part on the machine that's malfunctioning is not covered - purchased a new washer. Most recently (Jul '23) filed a claim when an old galvanized and cast iron pipe burst in a 2nd story bathroom. I received $430 for what has become a $19k project. Homeowners covers damage and most access/finish work, but not pipe work/replacement which is incredibly expensive in older homes...Liberty Home Guard caps pipe breakage at $500. I have paid the $600/yr premium plus $130/claim for little to no coverage. I'm actually losing money with this service so, I'll be cancelling my warranty service immediately. I suggest folks steer clear and read the fine print carefully if you are looking to purchase a home warranty from Liberty Home Guard.

Buyer Beware! LHG does not provide the exemplary service they market. My husband and I discovered two warranty accounts were erroneously opened. After rectifying this concern, a technician arrived at our home on a Monday and he had to return on Friday to receive accurate measurements; whereas, my husband and I had two separate vendors provide quotes that were furnished within 30 minutes of arrival for our 2nd HVAC unit.